American Home Shield Reviews

We had a outlet for our microwave that was out since early November. We just decided we wanted to get it taken care of. We had an outage in the outlet for that. The technician who was here educated me on what was really happening. He was very respectful, pleasant and professional. He was able to resolve the problem and then he told me what to do going forward if it happens again. I wish I had known before, then we would’ve saved $100.

My wife contacted American Home Shield to have the locks changed in our home and they got ahold of the Texas Roadside. We paid our $75 fee and Daniel, the tech, came out here. I love that he communicated with me - let me know he was on his way - and he was prompt. He explained everything to me clearly and he worked fast. Our locks work great. I'm satisfied with AHS, so far but I'm in the middle of trying to create another claim and I'm having much difficulty talking to a human. It goes through automated places and wants me to pay for the claim. I just have some questions to ask.

We opened a claim back in December for our refrigerator. Our icemaker, the handle broke off for the second time and the seal wasn't keeping the ice cold enough for the machine to work right. They came out and they diagnosed it. We had to replace the whole entire component of the handle assembly and then they said we had to wait six to eight weeks for the part and to hold on and wait. As soon as we got the part in, to call them. The part took three and a half months. In the interim, I called American Home Shield three times just to follow up. In turn, they closed the ticket and said that it was complete when it absolutely wasn’t.

I've had some issues that I wasn't 100% happy with, but other than that, American Home Shield has been fine. Service has been decent. They’re accessible too. Sometimes, they’re harder to reach via phone, longer wait time, so I just do it online. They recently sent out Gibson and they did a great job. They were better than the previous HVAC guy that American Home Shield sent out there. They were just nightmares before.

We had a leak in the intake valve of our washing machine, which is up at the top of the washing machine where the water comes in. It had worn out. I called American Home Shield. They set the claim up, and a while later, we finally got an appointment confirmed with Accord Appliance. The guy came out, he showed me that the part was broken up on top of the thing, and he said he was gonna have to order a part and he'd call me when it comes in.

A couple of weeks ago, I did a claim to American Home Shield for a plumbing issue. It was for a leaky faucet. The way to submit a claim online is fine. The problem is trying to reach someone because all of their call centers are overseas. There's nobody that will help you with stuff, and then you have to dig to be able to find their place that's in Iowa. The only way that I found out about it is I am a real estate agent here in Oregon. American Home Shield warranties are what our firm suggest to folks. I reached out to the actual person who was the rep for this area and told him about my first troubles that I had with AHS. He was able to get me in touch with somebody that was stateside for me to be able to get my issues taken care of.

The seal around the pool filter broke. I woke up one morning and 15 inches of the pool water was gone. The tech from ABNation had to replace the whole top piece of the filter - the dial where it say if it's filtering or back washing. While he was doing that, I had trouble with it spitting sand in the pool so he had to fix that part too. I called AHS to file this claim because they have another vendor that I had problems with four years ago. I always tell them to not send that guy. They only have two pool vendors in my area so I always end up with ABNation. It has worked out nice for me because I have the same person coming to fix my pool.

I called them for the oven at home and I was given a claim number and the number of the individual who was to service my oven. I did contact them and left a message. The tech called me back and he set up a window between 2:00 in the afternoon and 6:00 in the evening. He gave me a date and we agreed on a date. Then he came and explained that he needed to order a part. He told me when the part came in and we set up a time to come out and put the part in. The oven now works. I also had a service call for my air conditioning last year. The tech came out and put a little part in it, and then he ran away. It’s been working ever since. American Home Shield is very dependable and professional. They respond immediately and they do a good job.

My most recent claim to American Home Shield was for a garbage disposal. I didn’t have to go through any loopholes. Everything is fine when I submit a claim. The technician was very good, very polite and very resourceful. The repair work was done great. He was in and out pretty quickly. AHS has been very professional and very thorough. I’m very satisfied.

I'm a real estate agent. As a professional, recommending American Home Shield makes it harder. They could do a better job in terms of real estate agents signing contracts for not only their property but helping others get theirs. I've had to help clients with it. This is not an easy process. Overall, Joel, my rep, makes it easier. But I shouldn't have to keep calling him to figure out how their system works ‘cause it's a bad platform and I'm not a fan of it. But American Home Shield has the better comprehensive coverage among the warranty companies. It would be nice if AHS started doing roofing again. But I've been pretty much satisfied, overall.

My washing machine wouldn't spin and the tech did a wonderful job with it. He had to order a part for it and it took about seven days for him to come out again. The washing machine has been working very good since the service.

The tech came out on March 29th. When I flushed the toilet, it rattled and it sounded like the issue was in the pipe. It went all the way up through the house. The tech turned the water off and replaced the nozzle and it worked. It hasn't done it since. But after four days, the toilet was overflowing like crazy and then it stood up. Sometimes, it overflowed, and sometimes, it just stood there, so I had my children stop using it altogether.

I've had several claims that American Home Shield's contractors did not correctly repair. One of them was a dishwasher that would back up the water from the sink and it would make it dirty. The contractor came in, looked at it and said, "No, it's working." I told them, "This is a problem. The water backs up to the dishwasher. I can't use this dishwasher because it will be contaminated with the water from the sink." Then, one of my bathrooms smelled like feces even after I properly flushed it. I paid the fee separately then somebody came and took a look at it days ago.

The keypad on our garage wasn't working. When the tech got here, he checked the covers to make sure that the keypad was covered under the warranty because he wasn't sure. Before he started the repairs, he wanted to verify that there was coverage. He also noticed that my garage light was burned out, so he offered to replace it for me, which was really nice. Then he stayed and he helped me recode the keypad. That was the second claim I submitted to American Home Shield. I've now submitted three and I've had a really good experience so far.

My AC unit upstairs wasn't working. I did a claim online and that didn't even take two minutes. Service people came out to look at the AC and they were good. We're still waiting on them to come back because they had to order some parts. I haven't gotten any updates with regards to that. Every time technicians come in, they fix whatever issues we have the claim for so it's pretty much 100% resolution with them. This last one, though, is taking a few more weeks. Other than that, American Home Shield has been easy to deal with.

The outlets weren’t working and the lights in the bedrooms weren’t coming on. The electrician came and behind the light in the closet, on the ceiling, he traced that to be the problem. It's working fine now. The only thing I don't like is that they're going to replace my refrigerator because they couldn't fix it. I have to get a black one and they said they couldn't put that in for me, when it came up, I have to keep calling. I wish there was a way in their system, if they have a black refrigerator coming up, it would key in to me. Other than that, AHS is doing a good job in helping out like they're supposed to.

It took six visits from the plumber before they got the issue repaired and it took me getting in contact with the Delta Faucet company to secure the parts, which they sent four different times because two of them were wrong. But things are finally working now and I'm thankful for that. American Home Shield could not locate the part and apparently, the contract does not cover premium parts but they covered every visit that the plumber made so, that was good.

A door handle to the oven and light switch in the refrigerator were broken. I called AHS and the contractor fixed the handle and the light switch.

My experience with American Home Shield was awful. They took all those jobs off Americans and they're expecting me to contact somebody in the Philippines who doesn't speak English, who can't understand anything I'm saying, and then expect them to know exactly what to do. I still have a couple of American Home Shield left, one for my personal home, then I have other ones for my rental properties. I had to cancel them because I couldn't take the time to spend a half hour to one hour on the phone repeating and teaching these people English. It was so frustrating. They should have their service as good as getting their accounts and make it with English speaking people that understand. Then instead of saying, "We don't cover that," they would all charge me $100 to have the specialist get out there and say that. They never did that before prior to changing to the Philippines.

I recommend all my owners not to use American Home Shield. If the plumber or electrician can go out and do the job on the site, it's not bad. If they can't do that, then it's horrible. If a vendor has to order a part or go back to American Home Shield to get something done, there is no communication. There are no updates to the website. I had to call them, and I had to wait on hold to get information from them and then they don't know. They try to call the vendor, and they can't get ahold of the vendor. AHS should go out of business and start something else.

I'm not real happy with some of the people that AHS sends. They need to be more careful about who to pick to have a contract with them because most of the contractors come in and decide that they're gonna order something or do something. They leave and they never show back up. Then they never call and they never do anything. That's very irritating. AHS needs to figure out who doesn’t even talk to the customers and find out because customers get left hanging. The call gets transferred to another company. They get the other company's name and they have no idea what's going on.

The heat pump wasn't coming on either for heat or for air and you couldn't set the thermostat. When you would change the temperature on the thermostat, it would go to a different number. Ultimately, the reason the AC wouldn't turn on was that there was also a leak in the AC gas line. I had to have my neighbor there and we figured out what the problem was so by the time the contractor got there, they had the parts that they needed. They were just very delayed in getting there because they were very busy.

I have two bathrooms and one of the toilets was backed up and it wasn't flushing properly. Drainco was supposed to change one out. The lady said that it would be 240 to change it out and I said, “Well, if you're doing one, do the other one.” She said, “Okay. We'll do that,” and they charged me $480. Later on, when I called to see what was going on, the lady told me that she could not fix the other toilet for the same amount of price because the insurance was only covering for the one. That's the reason why it was only 240.

The service is good and I have benefited from American Home Shield. They replaced my heater just before winter and that was amazing. But when I make small calls, there seems to be a delay in getting the contractor to live up to the expectation. In the most recent case, I had an appliance call. The guy came and saw what the problem was. He said that he overnighted the part and it would be with them the next day. He would be back Wednesday. So, I patiently waited. Wednesday went and Thursday was almost gone. I called and kept on leaving them messages but nobody replied. Finally being frustrated, I called American Home Shield. They sent an email and the contractor came back to me on Friday morning that they were going to come back Monday.

AP Appliance's tech came to fix the washer and needed parts. They ordered the parts and he came back and completed the job. I didn't like AHS collecting fees before the contractor even came out but AP was great.

The AC would run but it wouldn't cool. The Myers guy that came out was Mike. He was fabulous. He was very helpful and came right out. He told me what was going on with this unit and fixed the part. Now, I have a cool house. The claims process with AHS is very simple. It's much better than my previous company that I had. I'm in the middle of another claim for some kitchen appliances and it's going over well too. They’re gonna replace one of the appliances. I've been very pleased.

Our disposal unit was broken and the tech had to replace it. I did the claim on a Friday and the tech came on Tuesday. I’ve had a few claims with American Home Shield and usually, the contractors come within two business days. I’ve had AHS for nine years and I kept it on our house for peace of mind. One thing that they don’t do is if I had a good experience with one of the people that they sent out, I can't request them again. It's whatever comes up on their board. It's almost in a rotating order. I wish I could request the same people I had the previous time.

My washer fell apart and it's working fine now. I’ve already done two loads today. I have a lot of pets so I was very happy the tech was quick to get it fixed for me. He was very professional. He got it done and explained everything. Submitting a claim was quite simple with the online options. I was able to do it in between things at work and get it all set up fairly easy. I haven't had to use American Home Shield too much but it's been a decent experience each time.

The repair person I had in February was not very efficient and he did not solve my problem. Then I had the same problem in March. So I’m looking forward to receiving that reimbursement that I was promised. A/C Doc was the last company that came out last week. I needed my furnace repaired and they were really good. They fixed the problem. They were so much better than the company that came in February. I want to keep tabs with them in case I have some problems in the summertime.

The filter element in the water filter unit was not able to get into where it was supposed to be filtered. The contractor was courteous and professional but they were not able to fix it the first time because they had to replace the whole unit of the filter element. They had to order and they came back about four days later. It wasn’t an emergency situation so that was okay.

We had a rubber seal that goes around the washing machine that kept getting clogged up and was cracking. Also, our electrical panel would constantly beep all the time. It kept giving an error message and we would have to forcefully push it in to get a connection. The contractor came and they seemed to do well. They came back when they got the parts and put those in. It was a quick process and helpful. We can use our washer now. American Home Shield has been great so far and we've recommended it to several people.

I'm happy with American Home Shield. I like that they remind us to have our air conditioning units checked. They also have offers online for rekeying some doors so I appreciate that. I also like their online ability and their flexibility to allow the worker that I would like. For instance, with our air conditioning. They assigned me someone over the phone, and that particular company had very low ratings and some bad reviews, so they allowed me to pick the company that I preferred. Then, again, the next year. They're a fabulous company. I appreciate that they aren't just stuck on, "You have to use this particular person.”

The plug ends weren't working in an electrical outlet in the kitchen. It turned out there was no power to that plug and the whole plug had to be replaced. The tech that was sent out did an excellent job and the issue was all taken care of while he was here.

Everything is good, except for the air conditioning technicians. American Home Shield uses a company that is very fraudulent in terms of they don't play an honest game. For instance, we have an ongoing problem with an air conditioner that they just couldn't seem to fix. They just kept sending technicians and they say, “This is bad.” And the history is unbelievable. But in all those issues, two ongoing years, AHS used the same excuse with us that the technician got bit by a dog. I'm in the business. I'm a contractor. The lie is in the details. When you tell a lie like that, you don't make it generic enough, it sounds like **. And they used the same lie because they go around lying to everybody. It's very deceptive the way they work with you. And AHS doesn't stand up for anything. They just don't give you service. Yet all their other vendors, it's perfectly fine.

Overall, my experience with American Home Shield has been very good. The contractor came out and fixed the issue. But the contractor is only there to look at one specific thing. Anything else, it's different. Like with the AC, I had to call the tech out twice within a month. It seemed to be the same issue. But apparently, it was a different piece every time. One time, the board came loose. Then one time, it was a wire. Another time, it was another bad wire.

There was a water heater leak on top of the water heater and after I submitted the claim to American Home Shield, the contractor called me within five minutes. They had to replace some kind of piping and the service went smoothly.

My wife called American Home Shield and made a claim for our dryer. The technicians called and said they would be here when they said they were going to be here. They did a good job and repaired the dryer right during their visit. We were very happy.

I don't like American Home Shield. The first company that they sent out for my electrical work came in and said the walls needed to be torn out and something needed to be looked at to get to the main wire. American Home Shield denied my claim like it was my fault that the electrical went out in this house when I haven't even been in it three months yet. The first young lady I talked to said, "It's not our fault. You need to figure it out." I asked if I could talk to someone else but she hung up on me. It was late so I waited the next day to call. I called and talked to someone. They said, "Your claim is denied. You're going to have to pay the almost $600 that the other company is talking about and we don't have anything else to do with it."

I went through AHS for an AC issue. The unit wasn't blowing cold air and the contractor rectified it by replacing the cooling coil.

So many people came, but no one has fixed the refrigerator, so far. One company found something and then they replaced the part. But after that, it did not work. Then the same ticket was assigned to a different company. The company came in and they also replaced some part but it did not work. I'll do follow up call on Friday, so they are coming out again. So the ticket is still open but I bought another refrigerator because I cannot wait two months without a refrigerator. When I call American Home Shield, they assign some serviceperson, but there is no follow-up after that. It's taking a lot of time. There should be some time limit for every service request.

We had good technicians come out and explain stuff to us. They were knowledgeable in their specific field. So, you were not dealing with just anybody. We had a technician come out for the hot water tank and the contractor was quick. When they said they were gonna be here, they were here at the appropriate time.

I had three claims with AHS. I went onto the site and said, “Place service call.” It charged $75 and said, “We will send out somebody.” Promptly somebody got back to me and made an appointment, and came and fixed what they needed to fix. Everyone was very wonderful and professional.

The only problem that I ever had was our dishwasher was bad. It should have been replaced or repaired before it was. Recently, the tech came out for a shower faucet that wasn't operating properly. My wife was there and it was fine. Also, when we had our old air conditioner, it would break in July as it always does and American Home Shield was responsive to get somebody out there to repair. I could only think of one time when it was more than one day. And when it’s 117, that makes a big deal.

It's pretty easy to put in a claim with American Home Shield. You can log in online and just make the request that way. Then, the technician will reach out to you directly. You don't even have to deal with anybody else other than the person who’s gonna come out and do the work. When the dryer kept having a burning smell, they tried to give us somebody with Sears. He came out once and fixed it. But it was still having a burning smell. So we called them again. The tech said, “Well, I already fixed it. It must be your vent. We’re not responsible for the vent.” I told him, “No. I don't believe it is the vent. Could you come out and see? And if it is, then okay, then that’s fine.”

The technician who came said that American Home Shield needed to authorize the purchase of the parts that were needed for the fix. That was the only issue that we had in terms of time, but everything else went smoothly. The technician explained very well what was going on, what was happening, and I would recommend them.

It was human error when it came to my washing machine. So, Advanced Appliance just showed me what I was doing wrong and the problem was stopped within less than a minute. As well as the refrigerator, it was human error. We didn't tighten the filter properly after we replaced it. So all was well. That was not the first time they've been out. When they’ve come out, they solved my problems immediately. My advice to any homeowner is to have a home warranty, first and foremost, and get a good one. I pray American Home Shield continues to be a fair and customer focused company and doesn't make me regret having them.

Mike's Appliance's repairmen were very polite, very courteous, and knew exactly what they were going to be dealing with. They repaired a dishwasher soap dispenser for us. They tried to order parts for a washer and a stove, and the appliances were old so they couldn't get the parts and then American Home Shield clicked in and replaced the appliances. They've been excellent and we've been very pleased with their service.

The first claim that I made was for my ductwork that had been pushed open by a critter. I had the guy come out and repair the ducts. He fixed it for me and that was no problem. I had to do a system check and the lady on the phone for the first company told me that it would most likely be them to come back out and do the system check when I called them to have them do it. But it was a different company that came out. It was surprising. When the guy came out, he tested my system and made sure everything was looking good. He gave me my peace of mind that I was looking for.

AHS responded very quickly when I put in a claim for a leak under my bathroom sink and water dripping from the faucet. No sooner than I had submitted the claim, I was told which company was coming out and that the company would call me. The company called me and told me what day the person would come. The guy who came was very customer-oriented. He explained why the pipes needed to be changed and what was going on.

I turned the air conditioner claim in and the contractor came that day and fixed it. It was a one-day thing. It was also really good. We get service done with American Home Shield and I highly recommended it.

I just moved here, and American Home Shield called me to follow up. They asked to let me know what services they do and I said, “Hey, I need the keys.” Everything was good. I've only been here two weeks and they changed out the locks. The guy was knowledgeable, knew what he was doing and quick.

The dryer was really loud and then it was full of lint. If only I was given a little bit of a checklist to say try this or try that when I booked it. I felt like I wasted $100 because all the technician did was take the front of the dryer off and clean all the lint out inside the dryer. It's something my husband could have done. We thought something was off with the drum on the dryer. But then everything's great now. It works well and no loud noises. It's been a positive experience. I'm glad I have the protection in case we need it.

I love American Home Shield. Everything is going well with the service. Everybody that they have have been very responsive. They were very accurate with the way that they diagnosed whatever's been going on. They really have been coming through as they said that they are. Now, we have been playing phone tag with TNT, the one with my stove. So, my stove is still not ready. We still don't have access to a stove. The tech said he'll be back this weekend. That's been like almost a month process, but for the most part, everybody's been good. He's been communicating. The service has been amazing.

The kitchen faucet was loose and it was leaking a little bit. It wouldn't hold the position if you tighten down, then it just wouldn't move. The guy that came out was totally cool. He replaced the faucet and then he also came out to fix the flange at the bottom of the toilet. I also had claims for the dishwasher, the refrigerator, and the AC unit. Aside from the AC part, everything went really well. The AC was just a tune-up, which really didn't entail anything. So I don't know if that's still in the works or not. But the faucet was looked at. It was taken care of the next week. The refrigerator and dishwasher are supposed to be coming in Thursday and Friday. But Christina had paid for it last week. So it took a little bit longer than I really needed to, but it was just probably scheduling around. But overall, the claims process was pretty straightforward and easy.

Submitting a claim is quick and easy. The agents are diverse. But most times, I couldn't understand them. Because I had to say, “Excuse me, I didn't understand that. Could you repeat that?” And that gets a little frustrating, especially when you got a claim. When I first bought my home, 14 years ago, I was with American Home Shield and they weren't as expensive as they are now. But this is 14 years later. Times are a bit different now. They could be a little cheaper, but it is what it is. They do send people out and do it as fast as they can. But I always try to be proactive in my own cases, so I always ask for a phone number so I can reach out to them before they reach out to me. But they get the job done.

The dishwasher soap dispenser and were dishwasher door were broken. The door would just flop open. The technician who came was informative. It took two visits to complete the issue because technicians don't carry all the parts for all different dishwashers. He came back, finished the job, and everything was fine. So far, so good.

I had small problems with my microwave and my dishwasher that had to be corrected. The dishwasher was leaking and the microwave was barking on the inside. The contractor, My Repairman, gave me a window when they would arrive and they came right at the beginning of that window. They had to come out twice and on both times, they were professional.

The coil was burned up in my oven and I was smelling stuff. The grill at the bottom was not coming on anymore. The tech went right to the source. My oven started to turn white at the bottom. He said it was bubbled up and burnt out. I thought he could change the real thing, but he couldn't. He didn't tell me that till I got with American Home Shield again. I had to get a new one. The lady at American Home Shield was very prompt in getting back with me once she got the information from them. She only gave me a certain price and I had to add to it. I was impressed.

One of the people that has come out to help wasn't great at all. He was very unprofessional. He had never showed up the day before although he said that he did. Upon coming in, he immediately kind of had this attitude about him. I was washing dishes and he took it upon himself to stop the water. As he started looking at the dishwasher, instead of asking me to move out the clean dishes that I had just finished washing, he started throwing them into the dirty part of my sink where the dirty dishes were. Then he went underneath the faucet where he was about to un-valve. Instead of moving the things that were underneath my kitchen sink, he decided to open the line and splash all that disgusting water that was in between the dishwasher onto all of my items that were underneath the kitchen sink.

The garage door wouldn't close all the way no matter what we did. It wouldn't close unless we unhooked it and did it manually. I requested service on AHS's website. It was pretty easy to use and put a claim in. Then, they sent me a text saying that the contractors would get in touch within a day or two. McFarland's contacted me on the same day. It was pretty quick. They got a new garage door opener installed and worked great. I've used AHS for a few things and everything is taken care of pretty well. It's worth it.

As soon as the tech came in, he understood what the problem was and went and fixed it immediately. He was very professional and knowledgeable. I love the work that AHS does. For people that are single or divorced like I am, when something goes on and you need assistance, you ain't gotta try to figure it out and you ain't gotta look for somebody that may dabble in it. You get a professional that knows what they're doing.

I called AHS when the refrigerator wasn't getting cold and they set up an appointment. The appointment time wasn't good for me. So I called the tech and he told me he could work with me on the schedule because I work kind of late. He came when he said he was gonna come. As a matter of fact, he beat me there. So he did a really good job. He did it fast. He cleaned up everything when he got done. He was really meticulous. He was cordial, very polite, and professional. I like him. He's a good guy. We talked for few minutes and he did what he had to do. He fixed it.

The most recent claim was for my heating and air conditioning. For the compressor outside, the motor went out on it and needed to be replaced. The technician called, let us know he was coming and we were able to monitor his progress of him getting here. I examined to make sure that it was the motor that had gone out in it. He promptly went outside and got one off of his truck. He came in and installed it. He was very professional and everything was done all in one visit. We were concerned because at the time, it was kind of chilly out. We're bird breeders and we can't have the temperature be below a certain temperature in the house. When we had contacted them, they were saying that it could be on a Monday. We contacted the company and they were able to squeeze us in to an earlier appointment so we wouldn’t have to wait.

AHS has gotten better as far as answering the phone a little quicker. They used to take a while but they've always been friendly. They use the Philippines which is fine. We've enjoyed having the plan. It's been mutually beneficial and I would recommend it. I had a refrigerator motor that was making some racket. I also had a clothes washer and one of the pistons banged when it was going in spin cycle. The tech fixed those.

The contractor came out and repaired a sprocket on my garage door opener. They did a great job. The only thing that bothers me about American Home Shield is that in the event that I have a crisis of some sort and I've got an emergency kind of repair that needs to be made, it doesn't seem like the process of getting somebody out here to fix something will go as fast as if I were simply calling the subcontractor myself and have them to come out. But other than that, I love American Home Shield. It always seemed to serve me well.

The guy that came out for the fan took a picture of it and left. We haven't heard from him since. I also had a six-month checkup on my air conditioner and I was told that the air conditioner is leaking stuff and needs to be replaced. So I turned it over to Home Shield, and I haven't heard back from them. When my stove burner and my dishwasher weren't working, the tech that came out was great. I'd recommend him in a heartbeat. He was really professional. He explained everything in detail to where even my wife with dementia could understand. He kept the area clean itself. He knew what he was doing, and he got it repaired and back on the road.

I made a claim for the AC and they noticed there was water leaking in my hot water heater. I called AHS and the tech was good. However, the AC is still not working. They misdiagnosed.

I always call and speak to someone when filing claims to American Home Shield. They're always courteous. The technicians that come out have always been great as well. There was just one that had me all up in flames because it took a month to get parts. However, I'm not mad with them. I understand that because of COVID, the processing time for them to actually receive my part was a bit long. But normally, it's not that way. I'm usually pretty much satisfied when they leave. I've been really pleased with AHS. They have done the things that needed to be done. We have upgraded the things in my home that needed to be upgraded. Sometimes I call and have them check on stuff when I feel like it's getting off. They come in and fix my things so that I'm able to keep my appliances longer. I recommend them to my friends and family members. However, they are not doing everything perfectly, but I'm not upset.

I love American Home Shield. My sister uses it and I got it from her. So far, so good. Whoever they choose that's come out and fix whatever's wrong, they come in, put their little things on their feet and have their mask on. They go straight to work and it doesn't take more than a couple hours. I had them come out to fix the AC the first time. They did a great job with that and then I had them come out recently to check the AC again because it started getting hot in there. There was some type of special going on and I got it. The second guy that did the AC unit was determined. He said, "I'm gonna figure this out," and he did. It didn't take him long at all. When my doorbell wasn't working, a repair guy came over and rewired it. He was very professional. He knew what to do and he was done before I could blink. Now, it's working good.

As far as putting in a call, that's easy. I do it online. However, I had some issues with one of American Home Shield's contractors. It was with my refrigerator. The control panel shorted out. And it’s the panel where you can control the temperature. The tech came out right away and diagnosed it. He then sent the panel off to be refurbished because there were no new parts for it. He came back and installed it, but it didn't work. He was going to get with AHS to find out what the next steps were but I never heard from him. This went on for months. I called and texted him but he would not return them. At one point, he said that he put it in with AHS. We haven't heard back from them. It went on and on. I was without a refrigerator for three months.

I had some electrical problems in the house. The porch light wasn't working and another light was flickering. So, I had an electrician come out and take a look at them. He was real friendly and knowledgeable, and he worked on my porch lights, got them working and then informed me that the reason this other light was flickering was because it's getting too hot, so I needed to change the kind of light that it is. He couldn't fix it. He just said, “You're going to have to change it to something better.”

The garbage disposal is fixed but two items are still outstanding. The contractor said they were going to get back to us for the water filter that was under the sink which they never did. For the ice maker, they did call and scheduled it then they changed it due to snow. It was very difficult to reschedule it again and the person who came in looked at it and said a plumber has to come in and left it at that. I don't know if they reported back to AHS and I haven't heard anything from their end what the next step is. I've been with AHS since I moved to Lancaster which is four and a half years. Prior to that, I was in Fairfax, Virginia and I was with them for another five, six years. The last few experiences were not fun and I wasn't satisfied with the service. The monthly price also went up and I was trying to look at other companies to see their pricing.

I'm selling my home and the home inspector had taken off the thermostat. One of the wires was loose and he put the wire where it wasn't supposed to go and it ended up blowing a fuse in my HVAC system. So, the tech came out and fixed it. He was very nice. He said he could come in the afternoon. I begged him and asked if there was any way he could come in the morning since I was not going to be there in the afternoon. He was very accommodating.

We have an older washer. Something was happening when you turn the dial and pull it out or push it in. The guy who came had to replace something in the start up and the shut off thing. He was very nice from when he came to when he left. That guy and his company were great. The dispatcher from the company that this guy was with called within about 10 minutes after I talked to AHS and set up an appointment for us. It worked out really well.

American Home Shield is a good investment because if anything breaks down, you wouldn't have to put out thousands of dollars. You're already covered. I usually call them and they answer the phone right away and try to resolve the problem. I had a recent claim where the contractor was really good. The claim is not yet closed as I'm just waiting for them to order something for my bathroom. They still have to come out and they have to replace my toilet.

The service for both our dishwasher and dryer was very good. The service guy was amazing. He was completely business-like, professional and nice. He took the whole thing apart and put it back together so I could wait for a part. When the second guy showed up, I had concerns. He looked a little casual but he was wonderful. Both guys shut up when they were supposed to and did the job. I was very pleased and in this day and age, it's hard enough to let anyone in your house.

My husband was home and from what I heard, it was fine. The tech had a follow up phone call. He had to order a part. He left, and then he called an hour later and said, “Hey, I found the part.” He came right back, put it in, and then everything worked. He followed up the next day by phone. He wanted to make sure that we weren't having any issues, and everything was resolved still.

We had a faulty clothes dryer. It's working, but it makes a terrible sound and it was not drying the clothes well. I had submitted a claim to American Home Shield, and they assigned a repair person company to come out. He was efficient. He identified the problem. There was a little hiccup. He didn't have the part. It was something for the drum. They said they would give us a call back in three to five days with the part. I called, and initially, they said they had closed out the order by mistake rather than getting the parts, and then I'd have to call American Home Shield back. But then, one of the managers called and said, "The part’s been ordered. It was backordered. It's supposed to be in today. And as soon as it gets in, they'll come and put it in."

American Home Shield is an expensive way to go. It's $50 a month and it's $100 every time we call someone out. I had to pay $100 upfront to get a plumber when I had a leak in one of the faucets in one of the bathrooms and I wasn't expecting to pay since I wasn't told about it. But it's security for my home and it seems to be going okay.

We were waiting for a part for almost two weeks, but I understand there's a backlog of spare parts and everything going on because of COVID, so it's not a problem. We are happy with American Home Shield's services. I do all my requests through the website. It's kind of easy. You put in a request, and usually, within 24 hours, you hear back, and then for another 24 hours, the company they send you to reaches out. So, it’s usually a very easy process. Having American Home Shield is a great peace of mind. If everything is right in your life, you don't need it and you feel like money is wasted. But when things happen, you feel taken care of, so I like it.

The people at American Home Shield are professional and courteous. They are timely and they send contractors out immediately. They resolve their matters efficiently. But the speed of service of the contractor is not always timely. It takes a little longer for them to complete a job. They're sending a completed item to American Home Shield when it is not completed. They are quick to get their money but not quick to fix things properly. There should be a proper initial diagnosis of things. We had a contractor that came out for a claim and their service was adequate. The employees were professional and courteous. They repaired a sand filter. After the third repair, the equipment has been operating properly.

Our thermostat on the wall was not working and we had to leave it on heat. We couldn't do anything because it wouldn't allow us to do anything. The technician installed a new thermostat on the wall. The new one is a little cheap and not as automated as the one that was there, but it's working now. I like the convenience of being able to call American Home Shield and schedule an appointment when something is out and they are able to send out technicians to check out the problem.

I have used American Home Shield in the past when the company was first getting started and nothing has really changed. In fact, I've seen other improvements where they've had add on packages like the electronic package. There’s two claims that I have going right now. I'm going to be completing my heat pump Wednesday. For my second claim, they had my cooktop put it in, and the only cooktop that I was allowed to get online is a little bit too small for the space that I have. So I just have to put a ledge on the inside, and call American Home Shield back, and have them reschedule for the guys to come out and install it. But American Home Shield was very quick to respond and the service members have been great. They've been prompt. They call before they come. They also made sure they had their masks on when entering my home.

This is the second time we've used AHS and they've been fine. Their people, both on the phone and the technician that came to the house were quite personable and professional.

The tech showed up on time and knew exactly what to do. The door of the washing machine wouldn't open and it got jammed because of what was in it. He figured it out and got the door to work and did some tests on it. Everything was fine once he got everything cleared out. He fixed it promptly and he was gone. I also had a claim with American Home Shield for the air conditioning and that was fixed right away too. The claims process has been reasonable and easy.

American Home Shield's response is pretty fast and they solve your problem efficiently. I submitted a claim on Friday, and then I got someone contact me on Monday. The person scheduled the service and then he came in the same day. I got my faucet replaced on Monday, so that's higher than my expectations. He arrived with mask and performed very fast. He finished his job in 30 minutes. So far, it’s all really good. The only one tiny detail I realized yesterday is somehow, the faucet is not that well connected to my sink. There's a couple of drips if I'm washing stuff.

American Home Shield is worth the money. It was very easy to get a claim set up for someone to come out and work on something in my house. Technicians replaced the faucets in both my kitchen and my bathroom. They had to fix the pipe in the bathroom so it didn't clog the house. Now, everything is working better than before. The people were very competent and polite.

Airflow was great. They replaced the main switch of my furnace and they finished in one day. Everything is fine. All I needed was that main switch. But AHS sent another company out the day before and they said I need a new furnace. So, I don't want to deal with them. But I love AHS. I call in a claim and it gets taken care of right away. I'm referring AHS to friends.

We called to get someone to come out here for our refrigerator, which is three years old. The little thing that you push to get your water and ice broke off. American Home Shield sent out a person who collected money upfront. The tech said there was an issue with the icemaker and that he was gonna have to order a whole new icemaker holder and the little thing to get the water and ice on the door. He said he'd put in the report right then. We didn't hear anything. I called yesterday and spoke to someone in their office and they said he never put anything in.

When the AC unit wasn't doing anything, a tech came and replaced the wires that were loose. I recommend American Home Shield to everyone. Every time I call them, I get a response right away. The service is great and they take care of the problem.

I had repairs done on my dishwasher, my washing machine, and my overhead fan. The tech made some minor repairs on the dishwasher. The filter in washing machine had to be cleaned and there was stuff piled up in it. Then he had to replace the motor on the overhead fan. He ordered the parts and the work was done real promptly. I’m really a satisfied customer. I left Sears to go with American Home Shield and I’m very satisfied that I chose them.

I had trouble with a pool company that AHS sent out here one time, Texas Pool Guy. They messed me around for over a month and a half. I told AHS not to send those guys ever again at my place and they acknowledged it. They've never sent them back out to my place and sent some other people that have done an excellent job. When the Polaris pump for my pool was leaking really bad, Hammond's Backyard Living replaced that. They did a fantastic job and they were very knowledgeable about what they were doing.

American Home Shield comes through in exactly what they promised when we first signed up with them. So, I've been very happy with them. They handled all my claims quickly and there's really no hassle at all. I tried other home warranties to compare and see who was better, and they don't even come close to AHS. I recently had a claim and everyone that AHS sent out was very punctual. They were also pretty fast in handling my claim, even during COVID. Plus, they actually covered what they said they would cover and that's the big thing.

The washing machine wasn’t working and the first time the company that worked on it came, they decided that it was the transmission. They replaced it and it worked fine for a minute or two. Then the next day, it still was not doing properly so I called them back. They came back and decided that it was the timing control device and replaced it. The tech was a very nice young gentleman and he was very knowledgeable. He figured it out, did what he had to do, got the new parts, came back, put them back in and was gone. We've been with American Home Shield for quite a while and they are easy to work with.

American Home Shield doesn't vet their technicians very well. I keep getting information about services that they didn't perform when they were here. I had just moved into a new place recently and had all four classes of technician out. The technical services have been a mess, except for the key replacement, which was good.

I called American Home Shield to file a claim on the bathtub. The process was pretty easy. I only had to wait on line for just a short period of time. Their claims rep was good. They let me know when to expect the contractor out on the internet, and I knew when they were going to call and when they were going to be out. The young man who came was very nice. A shower knob totally broke and so we couldn't turn it on or off. He fixed it. We could take a shower again in the guest bathroom.

I had a microwave issue and it was easy to file the claim. The reps on the phone were helpful but they were unsure if was it covered or not. It ended up being covered and AHS had it fixed. I'm happy with it. The tech did a pretty good job. He was very professional and polite.

I would rather do the preventative and not have the problems. I requested service for my air conditioner and it was great. Mike explained what he was going to do and it was to make sure there was enough Freon, the pressures were right, and the air conditioner condenser was cleaned out. He also checked my thermostat and changed the filter for me. I was very pleased with it. If there were any problems, I was told to call. All in all, the home warranty has been terrific. I like their preventative and if I have questions, I call and ask. They've always been very receptive about sending somebody out as soon as they can too. I would recommend them. They've been very good.

Our pilot light wasn't staying lit and the technician came out and he got it lit. He cleaned it out thinking that he had solved the problem, with some corrosion around it. It worked for about two days and then it quit working again. Come to find out there was some kind of a line that needed to be replaced. The two gentlemen that came out were nice. They were polite and fast. We got the heater fixed. We were really happy with their service. American Home Shield has always been good. I've been happy with the service. I like it because I know that if something happens, all I have to do is pick up the phone, call and I get something fixed. They've been very cooperative and helpful.

American Home Shield had people come out that weren't very good. Now, they've gotten better. I've had contractors come in here that say that they are no longer with American Home Shield because when people need something done badly, they'll try to fix it many times before they will actually replace it. Some people said there were people who had a 30-year-old heater that was just no good, and they said that they couldn't help them. But when I was in Morgan Hill, we put a lot of money into that and they came out. We had some good ones come out in the past, and we had some bad ones.

My friend has American Home Shield and recommended them. They seem pretty great. They should do other services like maintenance. When I had a claim, their process was really easy. A tech came and looked the unit over then walked me through things. The only reason I did the claim was because it was with American Home Shield. I would never have called someone out. That would have taken too much time.

My icemaker was making plenty of ice, but it wouldn't crush ice, or it wouldn't dispense ice. The auger had gotten broken. The tech, Andrew, called me and told me that I could get a whole new unit, but it would take quite a while to get that in, or he could get the parts and come back and repair it. So, I had an option there, and I chose option B. He showed back up in a couple of days and repaired it. It's functioning properly now. Andrew was very professional, but at the same time, approachable and he did well. I've had American Home Shield for 10 years, and because we've sold our house, I'm going to discontinue it for a period of time until we get our new house built.

I scheduled the service and this person called me immediately the next day. He probably would have been able to come out sooner if my schedule was easier. I went to work and then, I came back. I called him and let him know, and he was out here immediately. He was already at home with his kids and I was appreciative of him coming back after-hours. He got the issue fixed and did not leave until he saw the thing run about four times. So, he was quite efficient. People should get the highest plan they can get because American Home Shield comes in handy.

At first, we saw some water in the basement. I called the warranty company. They got me hooked up with somebody that day when we thought it was a basement issue. They said they'll be out next week. It's a little water on concrete so no big deal. Then we traced it back up to the first floor and said it must be coming from there. We thought it was the toilet and we were going to do something with that. It turns out that the hot water knob was broken and the water kept spilling all over the place. We had to cut off the water to the whole house. But we're in the middle of moving and we need access to water.

The AC wasn’t cooling. Technicians came and my husband interacted with them. It was a breaker issue that my husband had checked but it didn't completely slip all the way back. He figured it out and he slipped it then it was cool. It was a quick fix. Our AC is working well. The thing with American Home Shield, however, is that they just went ahead and charged me. They didn't let me know the price I was gonna be charged or that there was gonna be 75 or 100 for a person to come out.

The person that was trying to get me to buy the policy had such a nice personality. The way he explained it was what kind of had me sold. But I'm not proud of some of the contractors that American Home Shield has. I had an issue because my air ducts were acting up. I had someone to come out and he didn't stay long enough to look at everything. I tried to do a follow-up because he got it working but when he left, it seemed like something else was going on. Two weeks later, it started acting up. I tried to do another follow-up and they never got back with me.

My freezer stopped being cold and there was no ice. Ice cream was melting. American Home Shield assigned a real good company to my claim. The guy said he was doing the job for 20 years. I was watching him and he showed me how to fix it myself if I really wanted to. American Home Shield's service has been good. I've been doing my claims online the last two times I had to use the service, and it was real smooth.

The heater didn’t work and I first had the gas company come out. The pilot light was lit and it wasn't anything they could take care of. I called American Home Shield and I told them that I needed somebody to come out and look at my heater. I was told when the contractor would come and they confirmed that that was okay with me. Strix sent a man out and he said it was the control board that he replaced. It worked.

In the past, when we make a call, it's a week later before we can get anybody out here. They may respond within a day or two but it's three or four days after that before somebody comes out here. Also, it seems like when a part needs to be ordered, it takes forever. It's almost like it's a breakdown on how the companies go about getting their parts, how quickly they get them, and then how quickly they can get back out here. We were without AC for a month during the hottest part of the season a year before last year because we were waiting on parts and waiting for people to install them. But that was not the case with our AC claim this time so I was very pleased to see that. The tech had whatever we needed. He changed two actuator valves that he said may leak around those.

American Home Shield's communication was excellent. They emailed me promptly. They provided updates when the technician was in route and they were very consistent in their timing. If they said they would be there at a certain time, they were there. They did everything they said they would do. The job was done professionally as well. All of the conversations I had with them was professional. When I would call to check on something, I didn't have to get transferred from person to person. All in all, I felt they did a good job. American Home Shield is worth the money.

The blower wouldn't blow on the AC unit. Burleson Services replaced the capacitor and they spun the motor. It started working and it worked for about three days, then it stopped again and wouldn't start. They ordered a motor and they took the whole thing back. They rebuilt it there at their shop, another week went by, and they put the motor in with the fan cage and everything on the motor. That motor lasted about three hours and then failed. The company ordered another motor to replace that motor and they're supposed to come in this Thursday to put it in. Every time they come out, they do a great job but it's not lasting. It's been quite a while since this claim was filed.

I called American Home Shield because I am having a leak. And it's a very bad leak under my sink. All of this was the week before Easter. And I've got water all on my floor. I thought it would be the pipe. But it turned out, the guy said I had a bad faucet. The faucet was leaking. There was water coming from the instant hot water thing and from the garbage disposal. He also said that I needed the instant hot thing and a garbage disposal. The guy that came out was extremely nice and moved at a quick pace. And when he left, I was under the impression that he would come back. He said, “We have to get the part, and I'll be back in a day or two.” That's what he said. So, that's what I expected, a day or two.

The showerhead tripped so it wouldn't stop running. The plumber came over that same day and he took it apart. He figured out the part that needed to be changed. He changed it out and it took him 10 minutes. I also had a claim previously for an AC unit and it took at least a month to get fixed. The technician had to come and send the information about what was wrong with it to American Home Shield. Then American Home Shield had to order the part, and ship it. All that took a month and it was during the summertime. So I wished that it was a speedier thing. Plus, I found out afterward that I had to add another $200 something to pay for the Freon, which I couldn't say no to. So I had to pay $300 something but it was still better than $2,000.

The icemaker wasn't functioning properly. The techs got out here quickly. They diagnosed the problem and then they had to order some parts. They came back with it quickly. They were very professional. I've also had a claim to American Home Shield a while back. I was very satisfied with the work they did. It was a good experience.

Submitting the claim was okay. But I got the impression that the contractor didn't think my unit was that old. Before they left, they said they would recommend a whole new unit if they couldn't get the part. Then I came to find out that they said I needed a whole new unit. They quoted a low rating unit at a price I could get one locally with a better rating. When I was asking about getting it locally because I was getting a better deal, I got told my only option was a cash out option. I asked if I could speak to someone about it and they told me no, and that they sent a request back and I'd hear from somebody in 24 hours. But 24 hours came and passed and I didn't hear from anybody.

It's a pretty straightforward website and everything was fine. Everything that I expected to happen, happened.

Recently, our air conditioner wasn't cooling. The repairman that came was exceptional. I'm a technical person and I'm always curious. He went out of his way to explain what he was doing and why he was making the decisions he was making and what my options were. He helped me make a good decision on what to do going forward. He got it repaired and it's been working well ever since then. That same company also worked with the heater before. They had a lot of problems and came for a total of seven or eight times. They replaced almost everything in the furnace and they could not find out what the problem was. Finally, just by luck, the guy set his tools someplace, and he noticed a configuration with the sensor and he said it shouldn't be like that. Nowhere in any of their testing did it indicate that the sensor might be a problem. He finally fixed it. So far, I've been very impressed with American Home Shield.

I filed a claim over the phone and the process was pretty easy. One thing I don't like, though, is the whole call in and listening to the recording in a loop. But the service provider that came was skilled, quick, and on time. We couldn't get hot water in the shower of our first-floor bathroom and the plumber resolved the problem very quickly. Also, I wanted the pressure to be a little bit higher in the third-floor bathroom and I asked him to raise the temperature so that the water coming out would run hotter in general and he did all of those things. He was in and out and I was happy.

With American Home Shield, I've got the peace of mind that I don't have to pay money out for repairs that may be costly. Recently, the drain portion down in my kitchen sink was already getting corroded, so there was a break somewhere, and they had to replace that bottom piece. The guy from the repair company had to go to the hardware store to get it. He was very good. He did what he had to do and it was timely.

Advanced Plumbing scheduled the claim quickly. They came in here and were in and out in 10 minutes. They fixed the problem, and we haven’t had an issue since. But I had a recent issue with another claim that I just cancelled. I was angry because I had a claim on my dishwasher. I waited and waited for the person to call me, because that's typically what happens. And the claim was submitted to Sears. They usually say if you don't hear from the person, to give them a call. So I called them and they didn't even acknowledge that I had a claim. And then the rep put me on hold and transferred me to American Home Shield. The hold time, especially getting to where AC seasons are coming up and stuff like that, you can really sit on them. I've done it before for 40 minutes.

The claim went very well as expected. The contractor that installed the tankless water heater was excellent. The tech was professional, did everything he had to do and it's running perfectly. He spoke with my wife and cleaned everything that he did which I appreciated. And they told us if we had any problems to give them a call, not to worry, and that they would work it out with American Home Shield in case this one failed. It was very encouraging. It took three days for AHS to decide that they would honor the claim and get it done. We were without hot water for two and a half days. But what can we expect? It's not an easy thing to install a nice water heater. And they gave us a quality one. I was very happy.

AHS is very beneficial when we do have something that does break. If you don't have to speak to customer service, you file the claim and you get a response right away. But if you have to replace something, it can be pretty tedious. If you call up their lines to join, you get somebody on the phone right away. But if you have to call in regards to a claim that you've filed, you'll sit on the phone for hours on hold. I have sat on hold for 3 hours and 59 minutes to be exact to try to get through a customer service rep. Recently, one of our outlets have gone out in the kitchen and Advance Electrical came out. We've had the tech before and he was great. We did get our stuff replaced so AHS did what it had to. It just took some more legwork. They could beef up their customer service and try to be more timely in the responses.

When I first moved in, one of the things that was presented to me on literature was that AHS would arrange to have somebody to come out and change my locks. So I called them up and they told me they don't do that. They said it was not part of the service. So I hung up. A few days later, I gave AHS another try with the plumbing. They told me they would take care of it right away. I had a problem with one of the toilets and I needed to get a plumber to take care of it. Everything about the company that came out was first class. When I called AHS the second time, I mentioned the change locks service to the girl and she said they provide that service for me. She told me she would look into it but I never heard anything back.

It took almost six weeks to get a part for a washing machine. I called AHS and told them how ridiculous it was. But they could only get the part at a certain place. All they said was the company they get it from wouldn't be able to get the part 'cause it's back-ordered. I said, "Can't you find somewhere else to get it? They said, "No, ma'am." I was so frustrated about that. But the tech that came was great. He was nice and very professional.

I liked the tech. He's good, very professional and straight to the point. But that was his second time trying to work on the unit. He just couldn't fix it. The replacement part will be delivered tomorrow.

I've never had any problems with AHS so I stick with them. The process for requesting service is super fast. I just go online, schedule it, and by the next day, they call and get someone out here. Recently, the sink handle was leaking and the contractor responded quick and came out. They decided to replace the whole faucet. But I didn't really like the faucet that they put on there because it didn't match my sink.

The tech came at the door, put some boots on, checked three vents, went outside and checked the air conditioner part, and cleaned it all up and left. He was here for an hour. He didn't change anything. He said he cleaned the coils. I know he's gonna put new Freon because I said I don’t want them yet. But I’m happy I got American Home Shield. It's peace of mind.

I've been happy with American Home Shield. The girl came out to rekey the house. She was wonderful. She found a renegade doorknob that somebody put on. She happened to have a new one in her truck, which was great, put a new one on, rekeyed it, everything was right. I called, a plumber came out, there was a leak under the kitchen sink. And he said that, "Yes, there is a leak." It's not doing real damage right now. It's just leaking from the faucet right onto the ground. It's not getting anything wet but the ground and it's a very slow leak. He's working on the best way to fix that without having to tear up the foundation. And we don't want to do that.

I've had AHS for many years and they're better than most of the other warranty providers. They've changed the claim process and everything about it is much better, although the vendors still try to send out some of the worst people in the world.

I've been very satisfied with American Home Shield. I've got their policy on two houses, and I definitely would recommend them to anybody I talk to. It's like an insurance. People never know when they're going to need it, but when they do, they're gonna be thankful that they have it. The people that AHS sends are very professional. They get to the problem and take care of it as best they can. They've been courteous and on time. They keep us informed whenever they're coming and give us good information as far as what they see, what the problems are and how they've resolved it. All of the communication has been really outstanding.

A technician needed to come out for the unit outside of the split unit. The fan blower and compressor were not running, but the air handler was. The guy didn’t waste any time. He was really knowledgeable because after a few minutes of looking and doing a couple operational test, he went pretty much right to the problem, and he fixed it. It was excellent service. The company response time was on point. The guy came out the same day that they called me to set up the appointment. They had a slot for me. So, it was pretty fast. They had me up and running. I did the claim electronically through American Home Shield's app. It was easy. As far as the response that I've had is concerned, it’s great.

The gentleman that came in followed good protocol for COVID and he was very knowledgeable about his work. It was efficient, on time, and clean work. He got the job done and it hasn't been a problem since. We reached out to American Home Shield under duress, and the response from the gentleman I spoke to on the phone was calming and confident. He told me that they would look for someone as soon as possible. It wasn't as fast as I would have wanted it, but I imagine that's the way things go. I needed it immediately, but the best he could do was the next morning. The times he gave me were accurate. He made me feel pretty comfortable about the whole process and that it would be taken care of. It went really well. I would definitely recommend the service to friends and family, considering the fact that it was a prompt service.

My air conditioner was making a lot of noise and howling. The tech came and seemed to know his stuff. He went right to work, identified the problem and fixed it really quick within 15 minutes. This is the very first time that I've needed AHS and the experience was excellent from the time that I needed them to the time that the tech showed up. I called on a Saturday and he was here on a Monday.

The repair company did good. I have no complaints. An expansion valve went bad, so they had to order one and replace it. At another time, my heat went out and I wish I would have called American Home Shield on that. I even forgot I had them and I had somebody come out to fix the heat and it costs the heck out of me. I had to replace a motor in it.

We've only had a couple of occasions to call American Home Shield, and they have responded well. The process works fine as long as I can talk to somebody. Because when I call them, they say, “Your warranty has expired.” “Oh, no, it hasn’t.” I get them on the phone and then it worked fine. The techs have also done what they've come to do and we've been satisfied. They fixed the washing machine the first time. One time, we had a problem with our Trane air conditioner and I told AHS that when I called them, but they sent a non-Trane company out here to fix it. It seemed like an odd thing to do, but maybe they only contract with certain providers. Other than that, everything was fine. The first guy identified the problem but didn't fix it. The second guy came out and he fixed it.

I had a circulation pump go out. I've only had the service with American Home Shield for less than a year and this is my first service call. They were super responsive. I essentially got same-day service.

I just had an actual repair through Home Shield and it was great. I've had Home Shield for about five years, and in the past, I did have plenty of problems where I was ready cancel and kind of move on to a different company. The customer service was really not professional. There were multiple calls on my end to try to get some type of service done where they failed to send somebody. I had plenty of issues with that alone. But this time around, I was kind of amazed with the actual service that they provided and everything all the way around.

The issue I was having was when we turned the AC on, the cold air wasn't working for hours. Later that night after we'd already made the claim, it started working again. When the tech came and checked it out, he didn't find any evidence of anything. He did say something about the freon maybe being a little bit low and he found a charred wire on the outside unit that he replaced. He did do a thorough walkthrough of it and explained all the different components to me. He explained if it's not having a problem at the time when he comes out, it's hard for him to diagnose what the issue is. The service was great. I'd definitely be happy to have him back at my house again for other services. AHS is a reliable service and it's easy to use. They provided what they promised and that's all you can ask for.

When I call, American Home Shield sends somebody and if I have an issue with the people they send, I let them know and they work with me to switch them out. I had a stoppage and the other contractors didn't seem to be doing what they needed to do and did half the job. When they left, I still had a stoppage a lot of times. I told AHS that I didn't care for the contractors that they were sending before and they sent me over to Walston. They fixed the stoppage and I like them a whole lot better. I did the claim online this time and AHS could put down more things. I had some other issues but they were not listed. I couldn’t put down exactly what was going on because it didn’t have enough for me to choose from. I also had a washer that played out on me and AHS purchased another washer for me. I'm not too crazy about the washer but all washers are made like that now. So, I don’t have too much of a choice.

American Home Shield is a more reliable and more efficient way of taking care of our machinery. Cost effective-wise, it balances out. On the contract, I have the phone number so I just call a claim in. They ask for the information and it's like a work order through a computer. You put it in and they validate through email. They confirm that within 24 hours, I should have someone from the company calling to set up an appointment. As soon as I make the call and tell them what the problem is, they deduct everything from the account real fast. I have ran into several issues with my dryer and American Home Shield has been very prompt in dealing with the situation. The company that they’re contracted out is very prompt as well. They're courteous too. They take care of the problem so it's all good.

I used American Home Shield to change the locks on the house and for a plumbing issue. Both of those experiences were fine. For the plumbing claim due to a pipe that was leaking, I called and customer service was fine. It was just that the person was foreign so at times, it was hard to understand the rep. Also, I wished the service window was a little smaller. They gave me a four-hour service window for one day. Other than that, the technicians who came fixed everything. I had to call a restoration company that they referred me to in order to open up the wall and get to the plumbing. That was not covered under the warranty. I ended up paying the restoration company way more money than I should have when I could have done the job myself.

Our cooling and heating system was blowing cool air instead of hot air and the tech did a good job. He was great, very kind and knowledgeable of the system. It's a wonderful experience using American Home Shield and I recommend them to everyone.

My experience with American Home Shield was a total nightmare. I went almost three months without a washer or a dryer. The communication back and forth was hell. As operators at their general number, they are not fun to deal with at all. They have a book of answers and they just stick to it. There is no personal attention to your personal issue.

The plumber came and tore into the wall. He told me that I would get a call to make an appointment to get my wall fixed and I haven't gotten that since he came. I'm still waiting. Overall, everything went pretty smoothly.

We had a couple of issues with our dryer where it kept overheating and it blew out the motherboard. American Home Shield got those fixed. We also had an issue with the dryer not working and we had a thing with the stove. A guy came and he fixed both of those. Everything is working great. The only thing with American Home Shield is I just got a delinquency on my account. They want to check out two deductibles even though the guy came for both issues and fixed both of them. I'm confused about that.

I called in and a technician came out. He assessed what was going on and told me what it was going to take. He needed a part so he ordered it that came later. He came back, fixed it, and no issues. He was good, professional, and knowledgeable.

The ice maker wasn't working. It had been dripping underneath for a while, so the tech fixed that. Since he's been here, the ice has been making again and there have been no drips underneath. So far, I have been very pleased with American Home Shield.

I submitted a claim for water leaking in the faucet on the kitchen. Even if you turn off the faucet, it was still leaking water. The tech was very professional and very, very knowledgeable. He was very safety-wise because of the COVID-19. So he was pretty good. He wore a mask and took off his shoes. He replaced some of the parts with the brand-new parts but the parts were not yet available for the old one. So he had to replace the whole faucet. My wife is pretty happy with it. American Home Shield always pushes through. They always do their job.

My HVAC with heat pump was set to A/C at 70 and 97 heat was coming out of the vents. I contacted American Home Shield (AHS) and they quickly assigned Heritage Air and Heat (4414 State Hwy. 276, Rockwall, TX). The technician (Teo) came out and diagnosed the reverse valve had to be replaced and the warranty covered it. However, the R22 (10 lbs) would be only covered at $10 an lb. The charge is $80 an lb and their company assured me that AHS is aware of the upcharge (turns out they hadn't even reached out to AHS to submit the diagnosis, work order, or get authorization for the additional homeowner charges).

My garage door wasn't opening and the repairman did a very good job. He came in, and then he assessed it. There was some issue as to whether what needed to be fixed was going to be covered or not. He made contact with the warranty company, and then came back and told me that this particular thing was not covered, what it was going to cost and then, he did the work. It's been very good. He made it so that my garage door was functioning properly, which allows us to get in and out of the garage a lot easier. Prior to getting it fixed, we were unable to access that garage through the outside garage door because it wasn't working appropriately. Since we bought our home and had the home warranty, American Home Shield has saved us quite a bit because we've had a few things in this new house that we purchased that have been covered, and it's always been handled relatively quickly and easily.

The technician that fixed the trouble said that he was gonna submit a report to Home Shield because the drain that was clogged was the main drain going out of the house. He said that we should have it scoped. Home Shield never called me back. I would either call them again to have it scoped, which they may or may not pay for, or because they don't pay for it, I have to call on my own. But it would have been nice for someone to tell me. Nonetheless, Home Shield has excellent service. Everyone should have it.

When you turn on the gas stove, none of the burners were working with the clicker. You had to turn it on with a lighter because the clicker was not sparking it. One of the knobs was frozen altogether and wouldn’t turn. The tech came up and did the repair on March the 8th. Now, two of the burners are working fine with the clicker but two of them are not. You have to go back to turning it on with a lighter.