American Home Shield Reviews

Last year, I called about the temperature of the fridge and when the service guy came, he said it's destroyed and that is when they can replace it. Recently, I called in for the bathroom and the kitchen faucets. The service guy fixed both of them. Unfortunately, what he was was smaller than the actual size of the toilet. So, we called, and immediately, they responded and sent somebody right away. The toilet was fixed. There was never a time we had any issue with American Home Shield.

Our only source of heat is radiant floor heat. A week ago, I reached out to American Home Shield and started the process to get that fixed. A contractor came out right the next day but we're going days now without heat. It’s very cold in here and there's no solution. They said they couldn't find the part and they don't make that particular model anymore in that particular company. I called American Home Shield and told them I needed to get the issue resolved. If there’s a special part, it may take more time. But to not have any solution and not to have any response to me is unacceptable.

I had trouble with my dishwasher overflowing into the basement. The techs came out. They didn't fix it because we have a clogged pipe in the wall, which is not their fault. But they did, in fact, find the piece. It had a hole in it. It was part of it. So, I'm gonna have to have them come back out because it's just not doing well. But so far, the claim process with AHS has been good. I just wish I had a little bit more control over who came out, but that's okay.

I'm enjoying American Home Shield's service. It's pretty good so far. Whenever I put in an order, they're quick to have someone come out and get the work done. The premium that I pay every month is very affordable for what I'm getting covered. I have the platinum for my home and I had nothing but positive experiences so far. Recently, I had a tech look at my toilet and then he looked at the garbage disposal. He was in and out. He was very friendly. He taught me some stuff about the toilet. He did a good job.

On Christmas Eve, I had my family over and while we were talking, the power went out in my family rooms, but the rest of the house had lights. So I thought maybe a breaker had tripped. I went to the breaker and it hadn’t tripped, so we had no power in my family room and my garage, which are next each other. I put in a claim and the contractor called me. They asked if I have a space heater and I said yes but it wasn't plugged up. Then, they sent the guy out and he saw the breaker hadn’t tripped. Then he just started testing each plug socket. The first one he came to was the problem and he changed the socket for me, the plug part, and everything went back to normal. He wasn’t here 15 minutes.

We had a garbage disposal that was leaking. Home Service Corporation when they came out and put in a new garbage disposal. They always do good. With American Home Shield, I like that I can pay a small fee to have someone come out and fix things in my home and I don't have to search for technicians and contractors to do that. I just wish they could improve on the price going up every year. But I recommend them to a bunch of our friends that purchase homes.

We had an issue with our toilet and the contractor came quickly. Everything is still working fine after they repaired it. I like American Home Shield for the convenience of knowing it's easy to get any issues fixed. We’ve been very happy and we have no complaints.

It's been fantastic with American Home Shield. They replaced a water heater. I had to do a little bit of expenses because the original one wasn't up to code. I got the new unit and was out of pocket for my normal kind of deductible. That went well. The repairman was great too. He even called me directly. The person that's there is a renter and I wanted to be informed of what was going on. He called me after the fact and told me what happened. That felt good. The rate was really good too. It was 365 a year, so a dollar a day. That was an acceptable price for the peace of mind for a rental property. The only gripe I had would be for the hot water heater. It took three days to get someone out and that was longer than I would want it to be.

My gas range wouldn't get to temperature. So, I called American Home Shield and they set me up with a repair person. The contractor called me within a few days and then looked at the range. They tried different things but they weren't able to get it to work. They couldn't find the parts on the market because it was an old stove. The claim process was really easy and the representative I talked to was really nice. He tried as hard as he could to find me a new stove, but he wasn't able to because of supply and demand. So I just took the option to cash out.

I purchased the service with American Home Shield when I bought the home but I’ve never needed it until a few weeks ago. They were there for the issue I had and everything was resolved with ease and as quickly as the tech could. The guy was professional and did his work.

We get an email saying, “You're scheduled at this time of day,” Contractors show up, everything's taken care of. If I have an issue, I would call American Home Shield and talk to somebody who speaks very good English. And they can understand me and I can understand them. A-US Air Conditioning of Texas was great. They came out. They found out that it was just a loose cover on the intake. And it was just one of those things that we tried a couple of things, a couple screws, and we put a new air filter in, and it was fine. He was there in less than 10 minutes. So, it was good. This last time, it was scheduled for a hot water tank. I got the email confirming with AHS the plumbing company will be there at X date at whatever time. But they didn't show up. So I called the plumbing company, but no answer. So, I called American Home Shield.

Their site was really easy to navigate through. Our water heater went out and we noticed a lot of water on our carpet. We got a response immediately and I was told a company would be contacting me to set up an appointment. I didn't have any hot water at the time and it seemed urgent to AHS but not to everybody else. I had to send two messages to Murray's, their contractor, to say, "When would you be contacting me?". But Murray's came and everything went smoothly. They evaluated the situation and had to wait for American Home Shield to order the water heater. It came in and they called and put it in. It took them a couple of hours to install it.

I requested service for my washing machine and dishwasher. My washing machine got fixed, but for my dishwasher, the repair person said we had to get a plumber. Then, I was told it was a problem with the brand. I have called that plumber, and he has not gotten back to me. That was the second time I've called him, and now it’s gonna be the third. If he came, he didn't call me and I'm concerned about that. I need American Home Shield to give me a different plumber.

It took me almost nine months to get a refrigerator. That was something that probably couldn't be helped because I called and called, and I finally got the refrigerator last month. American Home Shield has always been on top of the other repairs. It's just this one time I had a problem. They've been very good to me. I don't do plumbing. I don't know anything about fixing refrigerators. I'm not an electrician and I definitely don't know anything about air conditioning and heating. So, I pay AHS, put in a claim, they charge me a fee and they send someone out. Usually, it's within the next day or two.

The dryer stopped working and a contractor replaced a belt. We missed them the first time when they were supposed to come out, but they called us back and rescheduled.

I had a bad garbage disposal in the kitchen and when the plumber came out here, he assessed the situation. I've tried to just look at it before I called the plumber, and he came with the same conclusion as me. He told me what his findings was about it, and he put a brand new one in. I was very pleased. He did it efficiently fast. He was in and out. It was good service. If someone would ask me whether they should go to American Home Shield, I would say thumbs up because of my experience with the garbage disposal.

The furnace kept turning on and off but there was no heat coming out of it, and it turned out to be the sensor. The contractor was able to take care of it.

At first, I thought AHS was a little bit waste of money but after using it, I tell my friends and family to get AHS because it's really worth it. It’s so helpful that I can file a claim for $100 for multiple problems. For people who don't know about plumbing or electricity, they really need AHS. Otherwise, it would be too expensive. I had a problem with the faucets and the plumber from Quality Plumbing and Drain had to replace the whole thing. He left and got the part and he came back pretty quick.

I’m in great shape with American Home Shield. Everything is great so far. I’ve had them reinstall a furnace. I’ve had them redo an ice maker. I’ve had them do my washer dryer. I’ve had plumbing things, too. I’ve had a lot of different things, and everything’s been great. They had somebody come out recently who did a great job as well.

About two days before Christmas, my washing machine quit. I called American Home Shield and the lady took my information over the phone, and then took my deductible over the phone and filed the claim. It was done in a matter of five minutes. With it being a holiday, it might take a little longer. But within a week, I had someone here. They checked my washer and told me that due to the age of my washer and the fact that even though parts could be bought because of stuff with shipping, there was no telling how long it would take. The tech said he was going to request that my washer get replaced with a new one.

The whole garage floor was wet. When I touched the hot water heater, there was water coming from the heater from the top. So, I filed the claim with AHS. It was very easy filing the claim. The rep was very good. Then someone came out from High Priority and he looked at the hot water heater. He said that the hot water heater was not good. It needed to be replaced. If I wouldn't have had AHS, I don't know what I would have done. Because they took the claim and right away, depending on what it was, somebody was here and fixed the problem. I was satisfied. I never plan to be without them.

AHS is quick and professional. When I had a leaking garbage disposal, a contractor was out within a week. They replaced everything.

We live in a rural community and we don't have a lot of technicians in our area that will accept American Home Shield. We're finding out that it's because they don't pay their bills. Not only do they not pay their bills, but they also charge us as a consumer. For the last two years, every time I have something break down, they give me the okay to have it fixed myself and then I pay for it. But it takes a series of about seven hours on the phone to get them to come through and pay for anything. This process doesn't take a day or two days as they're saying.

I had our AC worked on through American Home Shield, but they didn’t cover it. I had to replace it out of pocket. The techs who came out were okay though. As far as AHS, they could lower the monthly payment because you don't call in every month to get anything fixed.

I had American Home Shield ​years ago and I didn't find them helpful at all. It was always something and they weren't repairing things. However, they changed their policies and I've been back with them for a few years now. Recently, my shower, my sink, and the toilet weren't working properly. The technician took care of everything, and the fix was very quick and easy. He was terrific.

Waiting on an oven repair claim since September. Today is January 24, 2022. Sounds unbelievable? The local appliance repair company they assigned doesn't answer calls and doesn't reply to messages. AHS is no help at all. Customer service is in the Philippines, speak poor English and are unable to help. I've tried multiple times to speak with a supervisor and each time the agent either puts me on hold and hangs up the call after a few minutes, or says that a supervisor will call me back. Never happened. I've tried calling corporate office of AHS, but every number directs you back to the same customer service system. Stay away from AHS unless you enjoy lots of aggravation and waste of your money.

I've dealt with American Home Shield many times in different issues that I've had. I had an issue a year ago with my AC, and they sent out this company that was very shady. They broke our AC and tried to blame it on us that it was an issue before they got there, but they literally took the thing apart and it broke. AHS didn't want to cover it. It was a big deal because the whole thing had to be replaced.

For my recent claim with AHS, I had an issue with a wax seal in a toilet. It was leaking from the bottom of the toilet. I'm a senior citizen. I can't lift up the toilet. So, I had to call the plumber out. The gentleman that came out was very polite and knowledgeable. He did a great job. After he did his job, he tested everything out to make sure it wasn't leaking, found that it was still leaking, and then removed the toilet and discovered that the seal that he put in was a little shorter. He had a taller seal out in his truck. He went and got the other one. It's because I had some tile work done and it raised my toilet up. So, he discovered that and took care of it immediately, put the taller seal in the toilet, and everything worked fine. No leaks.

I called American Home Shield and they sent me a referral over to The Plumber in Lancaster. The plumber happens to live in my area, so that was nice. He came immediately that night, and he stopped the leak and then came back the following day to do the proper job. There are no leaks now. I'm just waiting on the other part as far as the repair on the wall and the flooring.

The website is very streamlined and I like that. It was very simple to request for service. But right now, I am very disappointed with American Home Shield. We had an issue with our water softener but I didn't realize that it wasn't covered. I contacted American Home Shield, paid $75 and then they sent a company out. The guys that came out told us that they would be ordering us a new unit. This was around the 27th of December and yesterday, we were getting curious because the website said the order was complete, but we haven't heard anything. When we contacted AHS, we were told that it was not covered, and they will not be helping us, which I totally understand if it's not covered. But we were never notified in almost four weeks that this wasn't going to be happening.

When heat was not coming out of the dryer, I called American Home Shield, and they contacted someone. The repair company called me back and scheduled a date. They almost diagnosed the issue over the phone, and the guy said, "We think we know what it is." I took a picture of the appliance tag, and right away they came out and had all the right stuff. I've dealt with AHS before as well, and they've been very good. They've done our washer and dryer, the refrigerator, and the stove, and I have recommended them to a number of people. I had them from the very beginning and they weren't really popular and wasn't a big thing. I Xeroxed the papers that they sent out and passed them on to other friends.

My toilet was running and I needed someone to come and check it. They said that they would prioritize it and they did. The tech from High Priority Plumbing & Services happened to be in the area and he came that same day. The inside was broken in the toilet and he replaced it but when he did, he didn't make the bolts underneath the toilet tight enough. After about a week, I had this huge dripping of water underneath my toilet. I called them back and it took them two days to get here. The tech admitted that it was his fault and he didn't make the bolts tight.

I was having problems with the gas water heater. The pilot went out and I tried to relight it but wasn't successful. The techs came out and they were able to relight it without any problems. So far, my experience with AHS has been positive for the most part. To see a contractor, they're supposed to contact you within 48 hours and I've always had them contact me within that amount of time. Then, when we set an appointment, sometimes they can't get there immediately. And on other times, it doesn't work out for us. Then occasionally, it seems to me that their base of service people is rather small. One time, I've had a problem with one contractor that they sent out. When I relayed that to American Home Shield, I don't know what action they took, but they were happy to send another contractor out to look at the issue and it worked out just fine.

Sears came out and inspected the dishwasher. They advised that the issue was probably coming from the disposal, which I'm in the process of replacing. So far, my interaction with AHS has been fairly easy. If it's odd hours, they have the automated service, which I was able to utilize and place service calls in the past.

American Home Shield sent Realty Rekey. Getting the rekey set up was easy. They pretty much handled everything. It was straightforward.

American Home Shield has been very accommodating. I only had one negative experience with a vendor that AHS suggested that I use when I requested not to use that person anymore. It took me three days to try to make an appointment. I finally called back to AHS and they were able to reach this person after I left several messages with him. Once he called back, he sounded irritated. And he mentioned that what I wanted wasn't what he was supposed to do because it was not in his area of expertise. I needed to have our icemaker replaced and the water line in the back of the refrigerator was leaking. So, he was a refrigerant company for the refrigerator. He was very rude and unprofessional. I said I didn't want to work with him at all. Other than that, AHS has been good. I like having everything in a one-stop shop. I don't have to search around and do my own research to find other various vendors for what I need.

Home Shield is worth it. Every time we submit a claim to them, we get a call back from somebody within a day or two and sometimes just hours. When our furnace went out, we were able to get it fixed for just a small amount. It's awesome. The tech that came has provided a couple of services for us that we've turned into the home warranty. He's super nice, respectful, and professional. He usually does the initial visit to see what the problem is then he calls us back, sometimes on the same day or the next day to tell us what Home Shield says can happen. He's usually pretty prompt on getting the service complete once he gets Home Shield's okay or once he gets all the parts. If something happens, he's usually on the phone saying, “I'm running late, so I won't be there at this time. Does this time still work for you?” So far, we haven't had to call the tech back to fix anything or even look at anything that he's repaired which is great.

My claim was handled very swiftly. After I made the claim online, I got a follow-up call within 48 hours from Pool Genie. They called when they were on their way or just to give me updates on things. It was the week that it was snowing on the coast. They navigated through weather and they did a really good job. The techs were very professional and gave a lot of things outside of what they were supposed to be doing. They gave a lot of educational information which was helpful. We had pool issue and they were like, "Well, we can write on the valves if you like so that you can know versus happen to go on memory." I really appreciated that 'cause I know that's not something that they had to do but they were just being really helpful.

I had American Home Shield when I was in Maryland. That's why when I got here in Arizona, I continued with their service. I also upgraded from their regular service to their electronics service, which covers my TVs, computers, and stuff like that too. Now, when the techs come to my house, I pay a higher amount of money. I was paying $75 a service call but because I upgraded to the electronic package, I now have to pay $100 when they come. I've already used them once for a TV repair and it only cost $100. The TV is working beautifully.

I had an issue with my fridge. The first contractor was not able to fix it in 40 days. The contractor was changed by American Home Shield to Wayne and they did an awesome job. They came on Christmas Day and knocked it off. They finished it all in one day. I was very impressed. I'm very happy that my issue was fixed, and Wayne did an excellent job.

Once the flush has started, it would run so you have to jiggle the thing to make it stop. But when my cousin went to use it, it wouldn't flush. So, something in there had broken. The repair guy had to replace something on the inside of the toilet in the other bathroom. It was addressed well. The people that American Home Shield use to come to do the service are professional. They explain what the problem is and what they need to do to fix it.

I've had to call twice now about the same issue that I've had with some pipes but I'm pretty happy with everything American Home Shield has done for me. I'd highly recommend them.

AHS is great to have. Just to pay a $100 deductible and have technicians come out and diagnose the situation is excellent. Also, every time I call, they come out and get to the solution. A recent claim was when my heat was shutting off. They came and they didn't find anything in the diagnosis. I haven't had any shutoffs since but if I do, I'm going to call them back.

I had a problem with my washing machine and the contractor took about a week to come back with the part. When I first called, I got a response from American Home Shield right away that they had assigned somebody to take care of my issue. But they didn’t call me for a whole week, so I had to call American Home Shield to ask what was going on and tell them the contractor hadn't responded to me or given me any information about why they couldn’t come in right away. After a week, they showed up and found out what the problem was. It took another week for the technician to come back to fix my washer. But after that, he fixed it right away and was very professional. I was happy.

I was having problems with my heating unit. It was easy to notify AHS and they responded right away. The company that they sent responded quickly. When they came out, they were very professional, friendly, and efficient. Having AHS reduces stress and cuts down on a lot of headaches.

Our heating unit was barely blowing hot air. You could tell it was on and something was happening, but it wasn't performing the way it should have. We made a claim with AHS and the tech was out there within a couple hours. Apparently, it wasn't a major fix and there was a clogged pressure tube. So, it wasn't allowing the unit to fully evolve and turn on. Once he cleared that, everything was good to go, so he was able to fix it on the spot. That was the most impressive thing and I have not been entirely satisfied with AHS prior to that incident. This time, the contractor that they chose was knowledgeable. He was in the area and it worked out fantastically. The last incident that I had prior to that was the absolute opposite and I ended up losing a lot of money on it.

Having a home warranty gives me a little peace of mind about some of the major appliances of the house. It's nice to have that security that I'm not gonna have to pay thousands of dollars in case something goes wrong. I've had to call American Home Shield a couple of times. This house has two furnaces and one of the times that I called, it was because my oven had a leak where you have to leave the house. When the gas company came out here, they told me to have somebody check both the furnace and oven. Two techs came out and they were great.

AHS fixes whatever's broken in your home and they give you a good price with the discount. So, they've been really good. I had a plumbing problem recently and the techs came out. They said that they had to cut into the back wall and that we had to get in contact with our homeowners’ insurance to get that. I thought AHS covered all of that, but I guess not. Also, since they cut a 10x10 piece to get inside the wall, it would’ve been nice if they retaped it and put it back up in there.

The ice maker wasn't working properly and the washer wasn't draining. The repair process took a while and the contractor ended up having to order a part. It was three appointments before I got somebody out here. Then I scheduled a virtual one and it got canceled. I went through another one and on the third time, the technician came out with the part and fixed it. So, I was without a washer for over a month. But they did a good job when they came out. It's just getting them to get here. American Home Shield has used these independent contractors before and they're good. They used to link up Sears. But anytime those guys have come out, they've done an awesome job.

In case one of my big appliances go out, AHS helps me replace it. The dryer wouldn't work. The repair process worked very well. I'm just not happy with the amount I paid for the deductible. A friend of mine has AHS and she only paid $75. I'd like to make mine $75. Otherwise, I"m very satisfied. I would recommend AHS if they can get the low deductible.

I've had ups and downs with American Home Shield. Their customer service on the phone is sometimes not the best. I had to go through four or five different agents to be able to upgrade my coverage. But the very last agent that helped me was amazing, able to give me a great quote for my upgrade and do it right there and then. Getting somebody to come into my home was way better. I was able to put my request through the website then a contractor called me a couple of days later and was able to come in. The two gentlemen that came over explained what the issue was and didn't take more than an hour to do all the things that I needed to get done with the plumbing. That side of the warranty was amazing. I like their service.

Emergency Plumbing & Rooter came out and took care of everything about our issue. We were satisfied with the work that was done and would recommend Home Shield to the people we know.

I had a plumbing issue with my toilet. Requesting service was very simple. The techs fixed the issue. It was a 30 minute job.

American Home Shield's customer service is a little difficult to get ahold of sometimes. They don't make a phone number readily available to call if you have an issue, so you kind of have to hunt that down. Also, usually, their call center sounds like it's not in the United States. And there was one time they charged me for something that didn't get repaired. I had to track that down and it took some time but they eventually credited it back.

I used American Home Shield once to fix my washer, and the process was straightforward and easy. It took some time to get everything done, but I understand COVID played a part in that. The dude who came was very knowledgeable and knew exactly what was wrong with my washer. The only thing is, we did a telephone interview first and did a video conference call. They knew exactly what was wrong with it and it would have helped if they would have ordered the parts at that point. Instead, they did the video conference, then two weeks later, we had a technician come out and took a look at the washer. They then had to order the parts and two weeks later they came back out to replace the parts.

I don’t have experience with American Home Shield located in other cities but the service is worst in San Diego. I recently bought a home and from friends' recommendation from cities, we bought American home shield. Within 5 months we realized that was a big mistake. Our refrigerator was not cooling and completely stopped working on January 5th, 2022. We immediately informed AHS, they dispatched a tech from Expert Appliance couple days later. We informed him that the compressor has to be replaced from our experience but he ignored our words. He unplugged our refrigerator and plugged it back and said he resolved the issue and the fridge will start cooling in 5hrs and nothing happened.

I've had AHS for a few years and sometimes, they don't pay on stuff. I had to have a hot water heater replaced and they didn't cover it. But other than that, the claim process is easy.

We had a dishwasher repair and the tech, Will, was a great guy. Then, we had the ice box repaired as well as the refrigerator, and he replaced two thermostats on that. We couldn't get the ice maker fixed so, they ended up ordering one. The guy who came out to put it in was a different guy but both were very professional. I did one claim by internet and one by phone. Our ice maker was on its third repair. So, I went to a person I could talk to.

Our oven went out and my husband had just had surgery and I couldn't make him food. American Home Shield got somebody out here the next morning and they fixed it right away. American Home Shield is great. We are an older couple and I don't have to worry about things. I call them, tell them what's wrong, and they send somebody right away that is very knowledgeable. They either get it fixed or they've replaced a couple of things that couldn't be fixed. AHS held up to their end of the bargain, and there was never a hassle about it. I changed at one time and went to another home warranty, but I went right back to American Home Shield. 99% of the techs have been great. There's one in particular, Advanced Home Services, I put them right up there with American Home Shield. They are the best. This last one, Vector, was good, but not quite as good as the other. The guy knew what he was doing and fixed everything quick. He just wasn't very nice.

I had no heat and it was during the snow. I was running on emergency heat and when the techs came out, they checked the unit and it needed a new compressor. So they had to order that. It took a week to get it and for them to get back out here and get it put in. But they came earlier than when they were supposed to, got it put in, and did a great job. They explained everything to me, and they were very polite and professional. For this claim, I called AHS and it was easy to get through. Out of all of the warranty companies, and I’ve kind of dealt with several, American Home Shield is the best one. They cover more, they're faster, and they are more professional. I’m very happy with them.

I had a stopped up toilet that was backing up. I notified American Home Shield by phone. I was on hold for a while, but once I got the reps, they cooperated. They told me they were going to contact a plumber and have them to come out. They told me who the company would be and the approximate time they would come out. Wood Action Plumbing did a pretty good assessment. They told me what they thought I should do, and they gave me their assessment and they said that they would turn it to AHS.

This is a first-class home warranty program. I originally bought this house three years ago and the sellers provided me American Home Shield. For some reason, I changed companies the next year and I really got messed over. So, I came back to AHS. I've had two calls on my warranty and they've done an exceptional job. Everything has been great.

I didn't have any air conditioning in half of the house. AHS sent a lady who did a repair and a day later, the air conditioning stopped working. I had to have them out again.

I had plumbers come out twice and they did okay. The first time, it took about a week for him to get here, and it took two weeks to order the part. He was kind of sluggish, like he didn't want to be here. But the second one, he was there the next day and fixed it right away.

Our upstairs heating unit was not working effectively. The contractor came out one day to do the assessment. The tech had to order the part. And within a couple of days, they came back out and replaced the circuit board. It works fine now. I like keeping American Home Shield because of the simplicity. We don't have to search for the maintenance companies. They already have a list. A couple of the companies have been questionable in the past. And either have not resolved the issue or we had to call a secondary company because it ended up that what they said they can do, they couldn't. But for the most part, they have been able to resolve whatever needs to be resolved.

The service of AHS is fine. However, I've had an issue with the responsiveness of the contractors that they dispatch, sometimes it takes a long time to a few days to get a schedule or get an appointment. It happened three times. One time, I called for my heating service, just with the preseason check. The guy never showed up and I had to cancel it. But they're responsive on the administrative side. They're also really polite. They work with you to correct any issue. For example, that issue, they refunded my money. So it's not a big deal.

The heater was not working. I did a claim to American Home Shield, and the technicians were able to come out very quickly. The only thing is I don't like to have to pay $75 every time somebody comes out because I bought an older home and I've got a lot of little issues, but overall, having the warranty is great.

They forgot to order the part needed for the dishwasher. It never came in and they did nothing about it. With the money that we pay every month, they couldn't fix the dishwasher. It's horrible. Give us our money back and fix our dishwasher.

An excellent plumbing company recently came out. The guy named Tom assessed the problem, got to it, and fixed it. He was very nice, professional when coming in, and didn't leave a mess.

We were having a problem with our shower and we called American Home Shield. They called my husband back and set an appointment. The contractor came out and gave good advice, and helped us. We were okay with it and didn’t have a problem with them.

American Home Shield sent out a thing and said I could get an AC tune-up for $75. My fee to do anything with them is $125, so I decided to do that. But after that tune-up, the AC didn't heat up. It just stopped working when I needed the heat a week or two later. So a tech from Family A/C Service Solutions came out and said that the lines were messed up. My unit is 17 years old, so I was not really impressed with him because after he worked on the unit that I've been using for 7 years, it all of a sudden stopped working. And it's been cold temper in Florida. So, another tech came and he ended up getting rid of all the Freon because he said it had a leak.

I've had a very good experience with AHS. We put in a claim for a microwave, stovetop and a refrigerator. They're very fast and they reply immediately. The techs are very good too. Home Shield is very professional and knowledgeable. They have been in the business for a long time, and you know that they're good.

The furnace would not kick on. A contractor came out and told me it was the switch sets in the attic. They said they weren't electricians. I put a new switch in but it still didn't work. They came back the following two days and said it was my thermostat. I went and bought a new thermostat. They came back out that Friday to put the thermostat in. It still didn't work. When they got the new thermostat in, they found the motherboard on the furnace was fried so they had to order me one. Then they came back this Monday. The whole week, I didn't have a furnace in my house. But the guy was very good at what he did. He apologized that they didn't realize the furnace part was going out the first time they came. Having a home warranty has saved me money in the long run so I would recommend American Home Shield.

There were two dampers in the heater that needed to be replaced. The guy came about a week later to replace them, but he had the wrong piece of equipment. That was on the 4th of January. Since then, I had absolutely no news. I contacted May Heating and Air at least three or four times. But I get all the time the answer that they didn't get the part yet.

I had the techs come out for the garbage disposal. The first guy who came out said it obviously didn't work and he would process the paperwork. I didn't hear anything so I called back and found out that he said that it couldn't be repaired, it was my problem. AHS sent somebody else out and the guy came out and replaced it right away. That was the positive part. The negative part was the first experience.

The furnace wasn't keeping up with the cold. As it went down, there was water coming out on the floor, down into the drain, where it shouldn't have been. We called American Home Shield and Always Air responded quickly. The technician did a lot of troubleshooting to make sure he could try to fix it. He wound up coming back and forth and eventually, the furnace had to be repaired. On the second time, they had to order a part. They weren't able to get it on the same day but were back early the next morning. They tried not to have to replace it. But they got it up and running and he told me this could go for forever. It could run for a day or two and have problems again. He told me what to look for, where the water was gathering. He told me also how to drain it. Essentially, the water was backing up and causing a switch to fail. He showed me how to troubleshoot it myself to keep it running well. I had to call them to come back out but I'm very happy with Always Air.

They have good service, good coverage when it comes to all the repairs, and good technicians on their behalf. The guy from A+ Comfort Air came out for a claim and did work for quite a few hours but in those hours, everything was fixed. But the online aspect of the claim process should become a little more user-friendly when it comes to breakdowns because it doesn't really explain what can be broken down on the machine. It's just in general concept of, “The furnace is broken.” It doesn't really give an explanation on what it could be. But when I called, the rep was very knowledgeable and helpful. They were able to help out a little more on what the issue could be.

A & B Drywall Repair did a good job. However, going back and forth with AHS is a little difficult. They're not always responsive. The call center is horrible. But once you get through that, they send out contractors. They worked out for me. I'm still dealing with another claim which has been a pain in the butt. But I was very pleased with the contractor that they sent out for the roofing, also for the AC.

There was an F200 error on our double oven. I called American Home Shield and scheduled everything through them. We initially had some bad reception and I couldn't hear. But it got a lot clearer and I explained everything to the rep. She entered everything and got everything set. The repair guy was nice and instructed my wife on what the issue was and what he was gonna do. It got done in a timely manner, so she was happy about that. Bur we then had an issue with the oven getting extremely hot. We actually ended up burning a couple of meals. It started giving us that F code again. The repair people are due out today at 10:00 to look at the oven again and to figure out what happened.

Our heat wasn't working and the tech was able to diagnose and fix it. It was a simple issue and he did a good job.

I had a broken hose on my washing machine. The tech was out in two days. He was very professional and it took him five minutes to find the problem. They ordered the part and he came back two days later. He took five minutes to put it back on. Having a home warranty will save you on the back end especially if it comes down to an air conditioner unit. Nobody has thousands of dollars. It's easy to pay the service fee, let techs come and see what's going on and let them fix it. But AHS should lower the service fee agreement. When I started off with them, it was $50. Now, it's 100.

I requested service for the AC that wasn't cooling and Air Medx came out the next business day. The guy arrived on time and he went straight to the unit. He did a few tests and discovered that it needed more coolant in it. He applied the coolant and he was done in about 30 minutes. He also told me to call back and open another ticket if it continued to have problems and they would do a more extensive check on the system.

When I called American Home Shield for the garage door, they said no right away, that I don't qualify. Then I called them in December for the dishwasher and they were very helpful. The dishwasher kept not draining. The first time I called American Home Shield, they never answered the phone. I would call and it'd be a two-hour wait. Then I found out the next day that they had technical issues. But usually, they answer right away. They've been very professional. When the gentleman came out for the dishwasher, he told me to clean it up with vinegar and then to call them back. So we waited 10 days and then we called them back. The tech was very professional and nice. He did his job.

The dryer was making a loud knocking noise. The tech came right in, identified the problem and resolved it. I did everything with the claims process online because trying to get ahold of someone was a little difficult. There are too many different steps you got to do. AHS should have a better way to get in touch with a live person, instead of pushing multiple different buttons. It seemed like they were asking you the same question just to get you to a certain individual. It should be faster, especially if it's an emergency situation.

AHS is a good company. What they say they're gonna cover, they're gonna cover. However, in Florida it's different. Most people have their pumps for their water inside their house. But since Florida is a slab, they put them outside the house. So, anything outside the house, AHS won't cover. But it's the same sewage stuff that they would cover if I lived in Indiana or Chicago because that's all kept inside the house.

The plumbers that came out were great. The only issue was that they said some of the items were not on the list. They said the items were not part of plumbing. There was an exterior drip that was happening and you associate water with plumbing. When I asked what needed to be fixed there, he said that it was not plumbing but it was an AC issue. So I called back American Home Shield and tried to talk to three associates and they didn't understand what we said. It's been very strange to try to get to them and to make them understand what you're trying to say. It's very frustrating at times.

We bought this house and the inspector we had told us that we would have to have the outlet worked on. It was an emergency so I had our private plumber come out. We found the same kind of problem in the rest of the house so I used Home Shield to have the other plumbers come out and do the other job. I used the chatbox and Home Shield got back to me right away. I was very pleased with that. The technicians' office contacted me the first time. The second time, I just went straight to the chase. Home Shield said that if within a certain time period they don't contact me, I should contact them. I was under time constraints so I called the technicians that they paired us up with.

Everything's been very good with American Home Shield. It's very easy to submit a claim to them. You can call and you can also do it online. I've done it both ways and they've both been very good. I did a garage door opener claim, and the technicians were here the next day. Overall, I'm very happy with AHS' service and their customer service, and I will continue doing that service.

When the air conditioning went out, the contractor came out and fixed it. Everything was fine and dandy but it went out again and Home Shield sent somebody else out. That person said that we tampered with the unit. We didn't know anything about it. We went round and round and round and Home Shield didn't want to fix it. They wanted to blame the existing condition on us. Each time somebody came out, it was a different company and one company is pointing blame to the company that came prior. We were so frustrated, they offered a payout program of half of what the expense was and we'd go find somebody else and get it fixed on our own. That's what we ended up having to do. Going through customer service and claims was the worst because they did not want to take responsibility.

I like having AHS for the simplicity of having a one stop shop to deal with any household issues as a starting point. The only frustration I had was when our toiler wasn’t working and we only have two in the house, we were stuck with waiting till Monday. This happened on a Friday and if they had said that instead of 75, it’s 100 if I want it expedited and they would send someone out on Saturday, I would have selected that option. It was an emergency situation, but there wasn't an option for emergency. It was simple fix. Once the repair guys were able to get here on Monday, it was taken care of within a matter of moments.

For some reason, the electrical outlets on half of my kitchen weren't getting power. One of the switches had gone bad so it was affecting the other ones that were on the same circuit line. The repair guy came the next day and replaced that one, and everything works fine. In all the times I’ve done claims with American Home Shield, only one experience went badly and they were good about taking care of it. It was the company that they sent me to that I had a problem with, not AHS. The company was supposed to get back to me within 24 to 48 hours and they could get here in five days. But that was not the thing and they were rude when I was talking to them. So, I told AHS I didn't want to work with that company. They sent me someone else who came out the next day and everything was taken care of. AHS has been good for me.

When my wife put something to cook in the oven, it wasn't heating up to cook meals. The repair people came out and replaced some parts, and it still was having a problem. They came out again and checked it and it was working fine. The repair people were helpful and explained what they did. Everything worked out, and it was in a timely manner that American Home Shield responded. I would recommend them.

My refrigerator wasn't working. The service was on time and quick. It was professional. My refrigerator is working.

I've had purchased a home and, unfortunately, I had multiple problems even after a home inspector came in and did the inspection prior to my purchase. So glad that I purchased this warranty because it saved me. The contractors that they've used have been outstanding. They've responded within 24 hours to set up an appointment. They've been timely and they communicate. Recently, there was a burning smell that was occurring in the bathroom and it had to do with the heater that was in there. I also had electrical problems with lights flickering when more than one light is on in the bedroom. The electrician took care of those and I couldn't be happier.

American Home Shield has taken care of my stuff they said they would. There was one thing that was scheduled that has not been taken care of. The person who came and did the refrigerator did a very good job. I liked it very much. That was a month ago. Also, the dishwasher was not working. The contractor needed a part and they ordered it. That hasn’t come in.

I had the contractor come out and look at a hot water issue we had, and I will need to contact them again. Also, the panel on my oven is digital and it's slowly having less and less visibility of the digital's parts. But the service I had was good. I paid 75 bucks upfront and then, somebody came. The guy was knowledgeable and on time. We looked for services to work around the house and we couldn't get anybody to come. They would come and give a quote, but you couldn't get them to come back. So, kudos to American Home Shield on even getting somebody to come and do the work. We were happy about that.

When I had a claim for a drain pump that wasn’t working, AT Appliances came out and replaced it. But it took them two months to get it done. Then they caused a leak in the dishwasher. So I put in another claim. I was really pissed off about it. American Home Shield wasn't that helpful. AT Appliances was supposed to fix the dishwasher but on the day that they were coming out, their guy called out sick.

I had an issue with a faucet. When I changed the showerhead, some of the water was leaking. The tech did his best job to fix it and I was really satisfied with that. I also had a toilet issue and it was the handle that was not working properly. So, the water valve was not closing. The tech changed the handle to fix it. He was professional. They are really well-organized. It took some time to get parts to deliver but that was clear and it was easy to work with them. I recommend American Home Shield.

My husband was pleased with the contractor who came and did the replacement of a part on the dryer. He couldn't repair the washer so we purchased a new one. I sent in the receipt for the reimbursement of the washer yesterday. I waited till we got the washer and we received the washer on Tuesday because of the backlog.

Quality Appliance Repair came out for the microwave that was not heating and the tech did a good job.

Whenever I have multiple claims, I go ahead and call them at the same. Like plumbing, if I have two or three different faucets, because I want to be sure I only get charged one service call. Plumbing can have a lot of different repairs, commode, faucet, all kinds of stuff. I'd like to see where I could add on to whenever I go to enter a claim online that it's seen as two or three things instead of having to go back and try to do another one and another one. Recently, the garage door had a broken spring. American Home Shield took care of it quickly and I was pleased with the service. Another one was for a refrigerator. The compressor went out of it. If I hadn't had the home warranty for that, it would have been somewhere around $1,200 instead of $100.

I have a claim in with American Home Shield and it’s been over a month but they haven't done anything at all to help me. I'm cold with no heat and I'm a disabled 90-year old veteran. There have been two contractors sent out. One was from Sacramento, which is 250 miles from here. They said that the unit was burned up and that the whole thing has to be replaced. Then I didn't hear anything so I called Salyers and they said that American Home Shield didn't want them to do it. They turned it over to somebody else for a bid. American Home Shield sent another one out and they said it would be another two weeks after the 30 days of where they can get the unit. I have no idea what's happening now. American Home Shield has not called me at all lately. If I call up there, all I get is a recorded prompt.

My ice maker wasn’t working. I had a tech who did a good job and I was pleased with him. He was thorough, pleasant, and timely. Prior to this claim, I had a bad experience and I almost canceled with American Home Shield. But they said they got this situation taken care of. What happened was American Home Shield was offering a free service on the HVAC system. You schedule an appointment to have your HVAC done. What I had scheduled was for the heating and tune-up. The service people from Honesty Mechanical never came and they never called either. American Home Shield kept going back and forth saying the claim was closed out. But how could that be when no one ever came. The lady told me she had to call the contractor to confirm that they didn’t come.

Things were good with Antech Appliances. My washer was getting error codes all the time and they replaced some circuit boards in it. They ordered the boards and let me know when those came in. They promptly came out and the tech was good. But, the people AHS sends out are usually not very good. They sent somebody out to work on AC and they were basically useless. Three people came out and they wanted to cut the system in pieces and pressurize it all in order to find out where the leak was. They told me that it would take six weeks to complete the pressure test and to fix the machine which in the middle of summer when we're going through a heatwave is completely ridiculous.

The heat of the furnace has gone down again. They've been out here three times and couldn't get it to stay on too long. They said they fixed it. They went down there and worked on it and then came back and said, it's fixed. It'd work a couple of days. This time, it worked almost a week. Then now, it just gets cold. ​But the service of AHS has been good. I don't have to look for anybody to fix whatever goes wrong. They always send out a technician.

I had a clogged sink that Dimitresse Construction came out for. It was Christmas time when I filed the claim so it took a while for them to come out but when the tech got out here, he was nice. He came out twice because the first time, it didn't work but it was fine. The only thing with AHS is sometimes they only have one guy in the whole area and they have nobody to send out. One time, we had to find our own person, which worked out, but still, it was doing all the work.

The process with American Home Shield is quicker if you do it on the website. Calling in to talk with someone is a bit clunky 'cause of the steps and the procedures to try to get to a live person. Pacific Home Appliance was competent but lately, I've had some different experiences with some of the vendors. This is the third technician in two months to repair the burner elements in the oven. They started in the beginning of December. A technician came out, checked out the stove, said there are multiple parts that needed to be replaced and he was gonna submit it. I didn't hear anything and called back in, and he hadn't even submitted the invoice. Then he did that but we didn't hear from them again.

Everything was automated. Everything was through text messages and emails, which is great and wonderful, and the system seemed like it worked okay. But I wanted to talk to somebody. Prior to coming, A&E had a window of five hours and that doesn't work for me but I couldn't get through to them. It's an automated service. One time I got through but if you don't say what they want you to say, they hang up. It's all computer. That was my first hiccup. I would like a little more interaction with the technician or customer service, where they can talk to the technician and we can go back and forth a little bit. Also, AHS said the contractor would contact me prior to coming and I was expecting a phone call. It would be nice to hear from the guy where he's at and where he's going.

When I had an appliance issue, the tech who came out was very personable and professional. AHS has also been pretty good to me and and everybody has been helpful whenever I called. At the moment, I'm going to have to get reimbursed for a replacement refrigerator because they didn't have anything equivalent to what I have. But the pricing that AHS offer you to replace an appliance is very low and it's hard to replace your equipment because of that.

Every time we tried to turn the microwave on, it wouldn't come on or it would go out and flip the switch in the box. A young electrician changed it out. Now, we're good to go. American Home Shield is good. They sent the technician really quickly. I'm really happy with the services that I received. I would highly recommend the warranty to other customers or friends.

The kitchen plumbing had a problem with respect to a leak into the basement. So we called in some support and the contractor came in. The first time around, they said it was an issue with the head of the faucet. They said something was loose, so they tightened it, and they said everything would be all right. But three days later, the same wet spots were noticed. So we call them back and then they looked at it. They said it was a different place that leaked. Some other thing was loose and they fixed it. I would have expected American Home Shield to follow up and asked me if the issue was resolved or not. Also, the contractor itself was not up to the quality. The contractor left in a rush. If that would have been better, I didn't have to deal with the problem twice.

The contractor came by. I let them know I had some water pipe issues going on. They told me about some water damage in my wall. And they said they could go into the wall and look in the pipes, but they don't cover sheetrock repair. But if that’s where the issue, it has to come from the walls. There's water damage there. They thought they fixed it, but I'm still having the same issue. I called to set up another service request two weeks ago and I haven't heard anything back from them. I also called last weekend. I was on hold for an hour. Someone answered the phone, and I told them the problem. I didn't hear anything from them. They didn't speak. The next thing I heard was the automated survey machine coming on, asking me about my experience on that call. I didn't have the best experience. Also, some people were a little shocked with the home warranty, that I pay $75 for contractors to come out.

My dryer wasn't working and the first contractor sent out couldn't fix it because the tech said he thought the issue was electrical. He couldn't get anything to work and it shows that there was low voltage coming through. We tried to get an electric company and Home Shield gave me a number of one but I never heard anything from that company. It lasted for about three weeks and then I told Home Shield to try to call them. The company didn’t answer and then finally, Home Shield called me and said I'm out of the contractor's area. They referred me to City First Electric who came right out and got the repair done. I love Home Shield. They’re really trying. I would just say that the contractors should get in touch with Home Shield if they were out of the area.

So far, submitting a claim with AHS has been fairly easy. Just go on their website and start a claim, and they assign somebody. For both of the times that we've had them come out, it's been the same company. It's been consistent as far as who's been coming. Last summer, we had techs replace the condenser on our air conditioner. They did their inspections recently and said that everything was okay.

The sink was stopped up and a service person came out and fixed it. He did good work and that took about an hour. American Home Shield is worth it and I probably got my money's worth already. The only thing is they should respond and get someone out a little bit quicker. Sometimes it takes a day or two before the contractor contacts you then they're not available for another couple of days.

I contacted AHS regarding a dishwasher. It was acting up, not draining properly. The techs came out within a couple of days. They resolved the issue in 30 minutes. All still working well. I'm happy with the service of AHS. I enjoy the fact that I really don't have to worry about my appliances. As a new homeowner, there were a lot of unexpected things that popped up. Just life as a homeowner that I really didn't anticipate. So, it was very convenient to deal with American Home Shield, and if something in the future were to pop up, not have to really worry about that too much.

Customer service has been fine. However, I was without heat for 35 days and it was in December and January. American Home Shield blamed it on distribution. I’m sure the supply chain is goofed up but when I told the rep, “It’s warmer in my garage than it is in the house,” she told me, “Maybe you should sleep in the garage.” Recently, a contractor came for the refrigerator on a Tuesday, and he found the part and was back on a Thursday. It was quick. I was thinking that it was going to be at least a week. My parents have a policy now with American Home Shield because of me. It's kind of a safety net for them. They've had to use it for their icemaker and for something else, and they've been very happy too. My former boss and his wife also got a policy through American Home Shield because of the level of service that I was getting.

I did a claim with American Home Shield online and after the scheduling got taken care of, the repair people came out and assessed the problem. They were to come back, but for some reason, they didn't come back the day that they were supposed to. I called in to find out what was going on. It was during the holidays, so we got it scheduled again then they came out and fixed my toilets. I had three that they were fixing, and one was still leaking. I told them that the toilet was leaking at the base originally. The technician let me know that it was something else inside the toilet with the screws and he replaced those, but it still continued to leak. He came back out last week and fixed that problem again. Come to find out that the leakage was from the base. At least they got back out timely to fix the issue.

I called AHS. I was having a problem with my garage. The electrical all in the garage, my door opener, my outlets, my refrigerator, my freezer kept going off and on. Came to find out, the GFI was dysfunctional and then they had to replace the GFI. Then, the keypad to the garage was replaced. American Home Shield, as always, made a claim, I paid, and they contacted me through text as always.

AHS's website is great. It tells me everything I need to know and what to choose, to pick, to verify what I need to be done. They sent me text messages and emails stating that they had a contractor for me when I had a clogged drain. They also sent me emails and texts that the contracting company was notified and they’d be notifying me, and if they don't notify me, to call them.

I've been without a stove since June. The very first appliance repair company that AHS used was terrible. They really didn't do a full assessment. They just automatically thought they knew what was happening. I didn't hear back from them. I constantly called and tried to get on their schedule. If you go to their website, you'll try to plug in a date and it's like two months away. I called American Home Shield, "Can you guys help me?" They were like, "Okay. We'll do it again." They claimed they showed up the second time. But they never showed up, even when I scheduled the date. So it was a bad experience.

When we have a claim, we call in to American Home Shield’s 1-800 number. They ask us what’s going on and then, they get us in contact or they contact the service provider. Sometimes, the service provider will contact us directly to let us know when they expect to arrive. GBR Appliance came out to fix an appliance and while they were there, they also checked the second appliance and took care of that as well. It was an excellent service. AHS is reliable and it’s a safe haven.

The warranty has been helpful so far. The providers were knowledgeable and professional. They fixed the microwave. The other one they did was for the ice maker in the fridge. They told me exactly what they needed to do, they placed the orders for the part, came back when expected, and did the work and the time frame that we discussed. It was the same person that came out every time. He made sure that everything was working. He tested the units multiple times before he left. The microwave took a bit longer than a month, just because we had to wait for parts to come in. The ice maker took a couple of weeks. Everything works great now. Get American Home Shield.

A valve in bath went out, and the water would just stay on the tub part. It wouldn’t go to the shower. We called American Home Shield, and the plumber came out to fix it. We also had a leak under the house at the same time, and they fixed that too. While the plumber was here, we had him add a regulator to our house and paid for it.

J&A South Park came out to fix my furnace and I really liked them. When my hot water heater was leaking, I called American Home Shield and requested J&A. They replaced my hot water heater. J&A was also excellent about coming right out. When I had an issue with a light switch, Omega came out and fixed it. American Home Shield's claim process is easy and they will put in a work order. Sometimes some of the companies they use put off for warranty customers. Omega was good about it and they came right away. They gave me the time that I wanted.

My experience with American Home Shield has been to the point and they got things done. That's what one would want. I had a refrigerator issue where something shorted out. The repair man knew the appliance and has worked on this stuff before. He needed to do some reconnecting of stuff and got it working in five minutes.

There was a pipe in the second story of our home that had a leak. Water was dripping down into our dining room through the ceiling. AHS was in touch right away to schedule someone to come out. The techs were prompt and professional. They got the leak taken care of within 48 hours from the time that I submitted my claim. There was a pipe that was corroded from 1920, and they cut that out and then retrofitted it with a more durable and long-term solution which was rubber type piping.

It has been a complete runaround every time we call. We had a huge problem with our refrigerator, which was a bad experience because American Home Shield kept sending out techs that didn't have the expertise for a KitchenAid. And come find out that AHS had people that specialized in that particular brand. But it took us multiple business, multiple calls, to even get the right person here to take care of it. If AHS got a specialized piece of equipment, like a KitchenAid that everyone doesn't work on, and they have someone under their umbrella that specializes in it, give us that person the first time instead of having us hook up with different people who don't know that brand. They should try to mirror the contractor with the product since they are going to service.

We had a claim for our refrigerator and and to get someone out, it took three weeks. The tech said they couldn't repair it, so AHS sent us a check about a week after I called them. Then we went out and bought a new one. Other than that, I've had some really bad experiences with some of the people that AHS contracted. I had one gentleman wanting me to pay him all the work ahead of time and I refused. I told him I've never had to do that to a contractor. I also spoke to a friend of ours who's a plumber who said that he didn't need certain things that he charged me for. I Then, I had a couple of contractors that never came back. I had one who fixed our washer and ended up breaking another part. They said they’d get back to us and when we called them back a couple of times, they never answered. Aside from that, the dude that came out left all his trash here. He just picked up his one tool and walked away.

My washing machine was not draining and the tech addressed the issue well. It was during the holiday and he had to order the part, so he kept me up to date with that. So far, I like American Home Shield's promptness, and the communication is awesome too. When they assign a request, they give me the technician's details. I like this home warranty because it covers things that most home warranties don't. For example, with the refrigerator, I needed to call for my icemaker. The last warranty that I had didn't cover the icemaker. The customer service is awesome as well. I had to push my payment back, and they were very understanding with that. Thanks for the customer service.

Sunbelt Electric was out here three times. We had an overhead bathroom heater and the motor was not working. They took it and had work done on the motor. They brought it back but it still wasn't working correctly. They took it back and got it to work. They worked very hard to get this done. They did a perfectly wonderful job. We've had American Home Shield for years, and it's convenient but they're very slow. Sometimes, they don't send very good contractors out so we use other people. But on this particular instance, they sent a company that did a very responsible job.

The fan on the heating would stop, and the heating wouldn't run. A1 Mitchell's came out and fixed the issue quickly. It was fixed a few days later after the part came in. From the get-go, when I called American Home Shield, they said there were no issues.

In one of our units in our home, the sensor went out for the heat. The company was out here the next day to fix it. The tech did what he was supposed to do. However, it's hard to get through to AHS. They need better customer service. Back in the summer, my refrigerator went out and it took two months to get a refrigerator because they kept saying, “Fix. Fix.” The technician that came out plainly told them, “There is no fixing to this refrigerator.” Then they sent another technician out to check the Freon in it, and he told them the same thing. “It's not fixable. It’s too old.” I really wasn't too happy with that experience because that is ridiculous that I had to do without a refrigerator for two months while I was waiting on them, so we finally just went and bought one. They refunded eventually.

My heat and air conditioning unit is 18 years old and I wanted to get it checked out before this insurance expires. J & J Mechanical's tech came out and he was okay. The unit needs to be replaced but it's not replaced for free, which was my understanding. I was just told all the appliances in the house are covered and if something happens with them and Home Shield can't repair them, they will replace them. But I was told there would be a $1,500 discount.

We had a plumbing issue and the contractor figured out that there was a leak. They had to come back, because, apparently, they were trying to get approval for the additional work. They needed to confirm what my contract covered and the phone lines must have been busy with American Home Shield so they couldn't get that immediate information. I just had a situation dealing with a washing machine and the customer service representative provided incorrect information, so it led to a series of things that became an issue. But otherwise, I'm satisfied with American Home Shield and I have recommended them to other people.

The dishwasher broke and it had standing water in it. My microwave was also broken. So I went online and turned them both in together as one claim, and then paid the $100 fee. American Home Shield had somebody call me and set up a video diagnosis. I showed them the appliances and what they looked like. I opened the dishwasher and showed them the standing water. Then they ordered the parts and called me a couple of weeks later and told me that I was scheduled to have somebody come out. So they came out and fixed it. The tech was great. He was on time, friendly, and very knowledgeable. This was the first time that we'd used American Home Shield and it took a while, but we're very satisfied.

I had a clog in the sink that was backing up into my dishwasher, and I put in the service call through American Shield. The plumbing company got back to me right away and sent somebody out. The service, considering it was right after the holidays, was quick. The person was professional and got the problem fixed in a short amount of time. I get a reputable company because they come through American Home Shield. I feel comfortable with the person coming in the home and the service that I'm receiving. The response time for my request is usually quite quick. If you want quick and excellent service from a company that you can be secure is going to do the job right, I would get the warranty company.

The website of AHS was good when I submitted a claim for the food disposal. The techs that came out were nice.

The hot water unit was leaking. There was a copper pipe that eroded. My husband contacted Home Shield in the morning and then the tech came out that afternoon. I saw the unit this morning and there's no leaking. So it's perfect. Home Shield offered maintenance for the fireplace. We called about it and then the contractor came out and did the job. It was perfect. I'm very glad that we were the recipients of the warranty. I'm grateful for it.

So far, I'm happy with American Home Shield. I had a garbage disposal that started leaking. I'm not really thrilled about paying for a service upfront that I don't know when I'm going to get it and not scheduled. I had to wait for the selected provider to call me and schedule it even though I've already paid for the service. But it worked out fine. The guy that came out looked at the garbage disposal an said that I needed to replace it. He looked at the model, the type of garbage disposal and what the horsepower was. He went and picked one up somewhere, and then came back and installed it. He was quick, courteous, clean, and the new one operates fine.

American Home Shield is the worst company ever!!! I have lost heat in house and after two weeks of begging them with dozens of phone calls to send someone out, they just keep telling me it will get done but it doesn't and I am still waiting to get my heat pump fixed and freezing in meantime. That's now... Several months ago I had problem with pool heater and company that they eventually (took days again) that came out went as far as they could go to find some excuse to not cover my claim. Then I had to have my water tank fixed and same thing... They also find some strange technicality to deny paying claims or processing them... They are evil and should not be allowed to be in business.

American Home Shield needs improvement as far as their contractors go. Whenever they have to dispatch Sears, it is a nightmare. Two years ago, it was the year COVID started, my freezer stopped making ice so we called them. After a few months and many times different contractors coming out, they finally got the ice working. But then my whole freezer itself wasn't working. They finally got the freezer working, then the whole fridge stopped working, just for my icemaker. Once that was determined that they couldn't get all of them fixed in sync, it still took quite a while before they approved a replacement refrigerator. We were given more of a hassle than anything. During COVID, I didn't need all these people coming into my house constantly.

We were having gurgling sounds in the pipes. A technician was out here in about a day and a half. He was professional and he seemed to have fixed the problem. The noise stopped for about two days. But now, it was starting back and I may need to call again. A home warranty saves money because the cost could be pretty expensive, especially with labor. The warranty is a reasonable rate.

The tech showed up and did his job. It was good. The only thing that wasn’t great was the five-hour time window. That should have been shortened down, instead of, “We can make it between 12:00 and 5:00.” So, that screwed up my entire day. There was one time that they got the wrong part, and they had to cancel the visit. So half my day was wasted there. Then the guy got sick and he couldn't go, so they canceled that also. But when he showed up, he was fine. He was in and out in five minutes. Everything worked when he was finished. It was a $100 deductible for the guy to come out. But the service call generally in the area is about 75 bucks just for someone to show up. For a $20 repair that takes five minutes, it shouldn't necessarily be a $100 deductible.

Anytime I've had an issue with an appliance or a plumbing, American Home Shield sends ADA to my house and it's always a problem. Recently, ADA had one part to one of my appliances, and they were waiting on the order of another part. It was my washer and dryer, and both of the dates that ADA had for the order to come in and to repair were two weeks out. They instructed me to call American Home Shield and get authorization for them to come out and repair the part that was in-house that they had there and to keep the ticket open so that when the other appliance part came, they will come out a second time. I got the authorization from AHS, but when I called ADA back, they told me that they don't do that, even with the approval from American Home Shield. I had already been going to the laundromat, and I was done. I went and purchased a brand new set.

American Home Shield provides excellent service for me. If you do submit a service request online and you don't know the internet, it can be a little difficult but still doable. They have an option where you can call them directly. The people who have been out here have been thorough. I watched them. They were friendly. They wore their masks. I gave them shoe covers to put on. They didn't say anything about it. They just put them on. They explained to me step-by-step what they've done, so I would know what was done. Then after that, they were gone and I got something indicating that the job was complete.

I had trouble with the heater making an impeller noise. Within a few minutes of submitting the claim, I had someone calling me to say, "We're ready to schedule an appointment for you." So the process was pretty seamless. It was simple and that's what I want as a consumer. Then the contractor came out and lubricated some components they felt might have been aging. After they did that, the noise was completely gone.

I had a plumbing issue and American Home Shield's claims process for that was quick. The technician was quick, too. He explained how to fix it myself next time. AHS has been reliable. Every time I've called, they send someone and they fix the issue right away or they replace whatever they're fixing.

Dealing with American Home Shield has been good. For the average homeowner, the site works well. Overall, I've had no issues with American Home Shield at all.

I wasn't getting electricity to my kitchen and part of my front room. The contractor was able to figure out that two outlets were causing a circuitry issue and replaced the outlets. Before having American Home Shield, I was with a different home warranty company that kept on trying to make me go find a provider. I paid them upfront and then I had to wait for six weeks, and that is unacceptable. But with American Home Shield, I did a service request, and in 20 minutes, I had somebody already assigned to the case. They were amazing.