American Home Shield Reviews

The vendor was very accommodating and the follow up was fantastic. The only problem I have with AHS is in soliciting the requests for work to be done. It’s hard to get through to the reps. Their English is not always very good. Sometimes they're a little quick on the draw. They’re not listening to you. I'm not picking on them at all, I'm saying that from a standpoint of trying to get something taken care of. Except for that, I'm very satisfied. The people that AHS had come to work on my stuff in the past have done a wonderful job. They are great vendors. I've got two policies with AHS and I’m probably gonna add another shortly for another home I got. I would recommend them to anybody.

The tech had to replace a flap in one toilet and had to replace the whole deal on the inside of the toilet in another one. I had a leaky faucet upstairs and he fixed that too. He had to replace something with a knob. Everything is working perfectly. He was very professional and he did it in a timely manner.

My daughter had had a policy with somebody else, and it was a lower deductible, but it wasn’t a good thing. I saw the advertisement several times, and I decided to go with American Home Shield. I’ve had two claims, and they've taken care of both of them. I did the claims online and both times, the claim went right through without any problem. One claim was for the garage door opener. I had the policy in place a month and a half, and the garage opener died. It was considered obsolete, so they put a brand new one in.

The tech people came out and checked out the stove. They said that it's doubtful they're going to find the parts but American Home Shield said they needed to research it. I wish they had taken into consideration and paid attention to what the tech was telling them. Then, I was told that I would have the stove yesterday but I got a phone call from the people that are bringing the stove and it's not coming until Friday. I like to cook and I've been without an oven for quite some time now.

American Home Shield sent out an email to me, saying to remember to check my AC so I got it checked out. I needed two additional bottles of Freon and the tech was running a little bit late but I got a phone call. He was nice and very informative. He had little things that you put on your shoes to make sure he didn't track in a whole bunch of stuff. I like the website of AHS where you talk about the other things that we need to make sure that we keep the AC clean, like our dryer vent.

I had American Home Shield years ago. But when I bought this house in 2012, the seller already had a policy with somebody. I kept that policy until 2019 and then I got American Home Shield in 2020. With my experiences from years ago and this time, American Home Shield has been on point.

A contractor has come out twice in the last two months and I'm disappointed in the repairs to the fridge. It's working but it's not 100%. They modified the repairs so that it would work but my fridge is uneven because of what they did to make it work. But the washing machine job that they did was awesome. They did a good job with the cleanup. I would refer others to American Home Shield 100%. So far, I've been very happy with their service directly.

The tech came in, fixed the problem and left. He did great. The service was fine. The problem was something about a pipe leaking around the toilet. American Home Shield has been beneficial. That's why I keep it. We've used it a couple times, and it's been great.

Eventually, everything works out well with American Home Shield. But, it takes forever to get them to answer a phone call. Sometimes, I have to wait an hour and a half to be on hold. It's been very difficult on a computer as well as that doesn't give me a person that can individualize my care. I've had them for 20 years and it's getting more and more difficult. They should have people answer the telephone when I call. Also, while some of their contractors have been very good, others have been very poor. I like the air conditioning company though. They do a good job.

There was an issue with my pool capacitor. The contractor contacted me almost immediately. They came out and fixed the problem right away. That went well. I also had a previous service for my AC and that was not great so I probably wouldn't call American Home Shield for any HVAC stuff. The gentleman from Mr. Freeze HVAC who diagnosed the unit gave an inaccurate opinion. He was just trying to charge me more for some Freon that I did not need. I replaced the circuit board on my own and that was $900. The AC guy was questionable. At that point, I questioned what kind of contractors American Home Shield was working with.

The oven wasn't working. I contacted American Home Shield, then they contacted the contractor. The company gave me a call to set up a date. The came. He was great. He did the service and he was gone. It was fixed the same day, so that was a plus. AHS is a 24-hour service, so that's always a great thing. If anything happens in the middle of the night, I can always get on the phone and call and make a claim. Also, they've got great customer service and they're a great company overall.

There was water leaking under my furnace in the house. American Home Shield set someone up immediately to have them come out, so that was a good thing. Except that they kept raising my rates. Their pricing is ridiculous. I started out at 49.99, and now, I'm paying 71.99 a month. But Kemph Heating and Air were the ones that came out the last time and they were very good. They went up the roof and found the problem as to why the stack leaked into my furnace. The cylinder wasn't pushed down and they fixed that.

The lady I spoke with at American Shield was very nice and helpful. Submitting the claim was quick and easy. The tech was very professional and thorough. He got the work done quickly. He didn't leave a mess.

Someone came out and fixed my garage door. It was not opening and closing. American Home Shield didn’t pay for it though. I had to pay for it out of my pocket. When I got this coverage, they told me it was covered but when I got ready to use it, I soon found out that it wasn’t covered. Their customer service was fine. As far as the techs, they can get more quality people here. There was one that came out, and they didn’t do quality work. I told AHS, “Don’t even send them back to my house.”

AHS is worth the monthly amount. Whenever something happens, you just make a phone call and submit a claim. You could literally do a claim from your phone if you can get on that. It's very easy. I just submit the claim and forget it. Then boom, right away, I get a message. They respond right away, which is good. Recently, I submitted a claim for my heater for the pool. WorryFree Pools came out a while back and put in a filter. Then, because of that, I use them every year to open and close my pool because they do good work and I can trust them. I don't have to worry about being there. They’re gonna do it right.

I went to the website, and then clicked on the Make Requests, and then, selected things. What is not easy is, for example, I included a pipe leak, but then it turned out that it wasn't part of my contract. But it was still available in the options for me to select. I also reported one of the faucets was leaking in the bathtub, and that's not included in my particular contract. I selected it when I made the request. But when Brick Street Plumbing called me to make the appointment and I reported what the issue was, they said that that was not part of my contract. But they listened to what the issue was and then, they came twice because I reported three toilets.

We submitted a claim about two weeks ago for our washing machine. It was making noise but the repair people said it was not broken so it was not covered. We used it for three months then the drum really became loose. A technician came out because we can not use the machine anymore and it was making a loud noise. The technician said we overloaded the washing machine and that it was overused. But it's just the three of us. We wash our clothes practically every day because we do not want to accommodate the COVID virus in our laundry. Once we get home, I take off my clothes and I wash them. But before, we only washed three times a week.

The Sunshine team came out. They were good guys and they did a good job. Everything was fine. They made a few suggestions on things that should be looked at. But unfortunately, American Home Shield doesn't cover any of it, which was frustrating. But the actual vendors themselves were responsive and helpful, so that was good. It's also easy to file a claim with AHS, but it's painful to get someone out here. It always seems like two-plus weeks. We had a few people come for the washer-dryer set. It was two weeks delay to get someone out here, which was really frustrating. But the people are okay. It's just the scheduling isn't very accommodating.

The Freon was low on the AC and when we called American Home Shield, they gave us the company who would be coming. They called my wife immediately to confirm when they were gonna come. They came on time and fixed the AC.

There was no hot water. I emailed AHS first and then they sent a technician who diagnosed that I needed to replace the heater. Right now, I'm still waiting on my process.

Sam was very professional. He brought his own set of towels to soak up the water that came out of my icemaker. He cleaned up everything upon departure. Everything went well. Submitting the claim was a very easy process. I went online, and followed the text, and it took no time.

I've had several contractors. One of them came recently and they were very punctual, professional and knew the moment they walked up what needed to be done to correct the problem. They went and got the parts. They showed back up at the appointed time and repaired it. Everything went well and I could not have asked for more. Those guys were great and I could highly recommend them.

The light of my microwave stayed on forever and it got hot. So, I turned off my microwave, waited a while, and turned it back on. It wouldn't work. The contractor scheduled a time out the following day. The tech came out the next day. He took the microwave apart and checked everything out. He showed me the problem and he happened to have that little part. He put it in and it was an easy fix. I was so worried that he might have to take it in. I'm very satisfied with my experience. I've recommended AHS to a friend of mine whose husband had died and so she has to make all the decisions. I told her "Just do them. AHS is easy and less trouble."

Having American Home Shield is convenient. We had a leaky faucet in the bathroom and we made a plumbing claim. The process was a lot easier than it was in the past. The company that they assigned the claim to was very responsive and they took care of what needed to be taken care of. The repair was a lot simpler than what I thought. There was something that had disconnected under the sink which was causing a flow of water. We shut the water off. The tech took care of things and let me know about my other issue as well with plumbing. I was really happy because not all service people are honest like the one we got with that company. Everything was fixed. I was pleased overall.

American Home Shield sent someone for my heater that wasn't working. I was trying to get the scheduling done right away, but I had to wait until the next day. I understand because they can be pretty busy this time around. So, I called back and I've been switched to a different vendor. I was happy with it. The first vendor could not do it. So, I had them switch to a different vendor, but the other vendor also was all booked. I ended up just going with the second vendor, and early the next day, they came out and took care of my issue.

I spoke with the tech on the phone and told him what the issue was, so when he got there, he already knew exactly what he was gonna be doing. He got there at the time he said he would and got the problem fixed pretty fast. I'm pleased with the service. I definitely will recommend American Home Shield. It's worth having.

We had a problem with a dead thermostat. Technicians came and they were knowledgeable. We had no heating or cooling so the repair helped tremendously. AHS is a good company and I'd tell others to use it. When we got a home, we were going to be given a different home warranty but I asked that we get AHS.

The hot water tank started leaking water. I was on guard at first. They wanted the cash upfront. I wouldn’t give it to him till they did the job. I put it on the table and it worked out. The tech that was sent was cool. He did a really good job, waited to be paid the cash, and actually turned around. AHS replaced it, which I could have bought and replaced for cheaper than what this service cost me. But I didn’t have to tussle with the hot water heater, so it was pretty good. The only thing with AHS is that you have to wait forever after something’s broken to get it fixed.

American Home Shield is very good, helpful, and efficient. Once I telephone, they help me solve many problems. I got a broken air conditioner in the summertime, a broken toilet, and the oven recently. But the company hasn't come for the oven issue. I've been waiting for more than two weeks now. But the toilet, they came very efficiently. The toilet leaked a lot of water. The plumbing came several times to fix it. It's very good so far. The plumbing is a good company. I will continue to use AHS next year.

Initially, our claim for our refrigerator was scheduled for this week. But I reached out to the guy and he came earlier. So it was really very good service. I would highly recommend the company that serviced me. AHS provides excellent service too.

The overhead microwave went out. When the tech came, my wife was there and she told me he was in and out pretty quickly. We explained to him what was going on over the phone and from there, he had a pretty good idea of what it was and brought the part with him. He repaired it. I've had numerous claims with AHS and everything was wonderful. I've used the plumber that they sent out couple of times. I've had the same microwave worked on a couple of times. I also had an air conditioning problem and then I had the thermostat worked on in the last year and a half. I've had my automatic garage door opener redone here a while back, and also had to have a hot water tank put in. I've had no problems. But unfortunately, anytime I've talked to American Home Shield, it's been with someone overseas, and I haven't been real happy with that.

I just got the policy and it was like as soon as I got it, everything fell apart. That was good timing and a blessing for me. Recently, my stove was getting too hot. The next day, one side of my oven was hot and the other side wasn't. When I looked in my oven, I thought it was on fire. I filed a claim and was told that I would hear from a contractor within 24 hours to schedule an appointment. It was maybe a couple of weeks or so before they were able to get out here so we weren't able to cook anything but we were very happy that we didn't eat at home. For my stove, the tech said that they had to replace something that was on the inside of the stove. Then he had to put a new heater coil on the bottom and everything went well with that.

It took about a week for someone to come out to fix my malfunctioning refrigerator. Then the tech just diagnosed the problem and ordered the part. He said that it would take one to two weeks to get that part and he just came yesterday. We also had to have a microwave replaced and I was satisfied with that claim.

The most recent claim was for my microwave that wasn’t working. The contractor had to order a box. It must have something to do with a heating coil because it would run and you could smell something but it would never heat up. Everything was handled in a timely fashion which I was used to because that isn’t the first time I've called AHS for something. Everybody that I had dealings with with my water heater, with my furnace, and now with the microwave, has been very professional and pleasant. I'm very satisfied.

Home Shield was very informative when I made my first claim to them so I was happy. They answered all my questions and they got me someone right away. The young man that worked on my sump pump seemed to be very knowledgeable but he missed something that was part of what was wrong with it. Instead of getting to replace a part, he's wired it. He said he will put it like this for right now because the water will drain from under the house, which it is doing. But it's not a permanent fix. I'm hoping he would come back and fix it. If not then I would have to call again, which bothers me because he wrote on the report that he completed the job when he hasn't. The man told me he is going to come back to do the fix but I don't think he is. I'm concerned about it.

We've used AHS a few times and it's going well. It's come in handy though I wish they did vinyl siding repair. We replaced our microwave recently with it. We also did have somebody come out and look at the AC because we had a musty smell and they were able to resolve the issue. They're a good company. It seemed like they had to travel far. Their van didn't have Columbia as a location. The people that came out last year for the AC repair were local but we found them less courteous and less thorough.

The guy from Angel Appliances was very polite. He did what he needed to do, ordered the parts, and fixed the issues, except the microwave. I got an email that I have to pick a microwave. But I had another claim, which is for the furnace, and the furnace is separate from regular appliances. It was a different call and instead of paying $100 for what I believe to be everything, it turned out to be $200. That’s not the way it used to be back in the day.

We got the walls replaced in our shower stall and after we realized that we could not replace the piping that goes with the new shower set we bought, we had to put the old set back on. But then the handle broke. The plumbers came out and said that they wouldn't cover the removal and replacement of that other part because it was already busted. I really enjoyed them both. One of them was an apprentice. The main guy gave us some advice and then the other one was checking to see how everything was done. I appreciate that they are willing to give us advice rather than trying to charge a bunch of money for stuff.

The toilets were overflowing and it was horrible. I called American Home Shield and spoke to a rep who was very professional and helpful. Someone came out and he did a great job. I'm very pleased.

We had a leak in one of our pipes in our basement. While it wasn’t too bad, I did a claim to American Home Shield. Their claim submission process was pretty easy.

There was a small drip at the water main as it was coming into the house in the basement. The technician who was sent out was very kind, answered questions and took his time. He didn't seem hurried. Now, the drip is fixed. I had American Home Shield in the past at a previous home. The service was okay. It wasn't as good as it is now. It's much easier to request a service now. I like that there's follow up in a digital format like in emails or text messages.

The refrigerator was working but the bottom of the seal was shredded and had to be replaced. I got an email that said my claim had been put in and Sears would be my provider and if I didn't hear from Sears in two or three days, I should give them a call. I gave them a call and they had not received the repair request. So, I had to go back and have it refiled. When the first time that Sears came out, they didn't have the right seal for the refrigerator. It took another week to get the seal but they came in, installed it, and everything was fine.

The contractor fixed the ice maker but you can't take the ice from the inside of the refrigerator because the whole thing freezes into one block of ice. We have to call them back and tell them to come back out. American Home Shield’s copayments are too pricey but it's better than having to deal with the problem. It's convenient and they’re doing their job.

The techs did an initial assessment of an issue that I had with my dishwasher and determined that it was unrepairable. Today, they're bringing out a new one. American Home Shield has done a great job. I've been very happy with their service whenever I have to take advantage of it. I have recommended it to others.

I refer a lot of friends and co-workers to AHS. When things go out at home, I explain to them the process and they appreciate that. If I have a really difficult situation, for example, my furnace and my air conditioning, whoever they contract with call us and come right out. The visit for my recent claim went well. The wire was cut. They fixed it right away and the air is working because of that.

We did a claim to American Home Shield for the air conditioner for the house. It just froze up. We had a power surge in the house with all the big storms that came through. After the power came back on, for about 15 minutes, the AC never came back on. I called the claim in, told them what we had, and they scheduled up a contractor to come out here to repair it, and then we had to wait about three days. We were comfortable with it. The tech came out here, and he responded fine. He was very courteous, did great with us, and he got it fixed. Every time, AHS has been great for us. The contractors they hire have been doing good. Everything's been satisfactory on our end for them so far.

My hot water tank started leaking around the bottom. I called late morning as soon as I found the leak and that afternoon, Brick Street had a guy here. He examined the tank, took pictures of it, and said they would have to send the pictures in to American Home Shield and see if they would authorize the repair. That was either Wednesday or Thursday. Friday came up and of course, the weekend. I called AHS and they said they don't do anything on the weekends. Monday came, I called both Brick Street and AHS. They said that they were working on it. It was Tuesday or Wednesday before the guy finally came out and replaced my hot water tank. And all that time, it was leaking in my basement.

The gentleman came at the time that I was told and he was very professional. Unfortunately, he couldn't help me. It was not American Home Shield’s fault that the guy couldn’t do it. It’s in the contract that they couldn’t. So it was just one of those things.

We're very happy with American Home Shield. We had a water heater replaced and the whole claims process, from call to installation, took six days. We also had a claim for the washing machine and it went good as well. We have to have the unit replaced, but it seems like they're covering it.

My most recent claim to American Home Shield was the same issue I had back in September when the first technician came out and he said the receptacle in the front porch needed to be replaced. By the time I got home, he had already done it. I asked them to not come out again because he didn't give me a chance to ask any questions.

The handle on the microwave was broken off and the temperature on the range was not consistent. I'd set it at 400 and it would only go up to 300. AHS sent a technician out. He was efficient and he determined that the microwave was not fixable. It was their second attempt to fix it. For the range, he ordered a part and replaced it. We waited about two and a half weeks and it turned out they ordered the wrong part. We had to wait another week for the real part to come in.

The claims process with American Home Shield worked good. It was quick and efficient. We had a water leak at the toilet and a tech was scheduled within 24 hours. He fixed it.

I smelled smoke and the air conditioning wasn't running. American Home Shield told me that the contractor would be out. They were punctual and efficient. They came in and found where the wires. The ac overheated and there was no fuse. They corrected it and that was it. I've had AHS for years. And before the air conditioning, they sent contractors out for my washer, dryer and the refrigerator freezer. The only problem with the freezer was the availability of the compressor. And before that, I had two calls on a microwave. We have always been satisfied with them. They're good and fast. It's worth the money. Air conditioning can run a lot of money to replace.

We called the American Home Shield and the claim process went smoothly. They contacted the Kelley Brothers and we got a call from them. We set up a time for the service and they showed up on time. They were very knowledgeable, professional, and pretty quick. They knew what the problem was and fixed it. Everything went well.

The refrigerator side wasn't working properly and everything was spoiling. Also, on the door of the freezer side, the water doesn't come out, it's broken. It had to be replaced. I called GE and they said that they would be sending somebody out to fix it and they gave me a date. Then, they canceled it because they knew they didn't have the part for the door. It really aggravated me. I told them that they had to fix the refrigerator side because my food was spoiling. They got somebody that same day to do that. He was fantastic, nice, and did a good job. Now we're waiting for the freezer door side to get here, but it hasn't come. I was always pleased and impressed with American Home Shield.

The heater wasn't turning on. Jason went up there and he fixed it. I like the convenience of this warranty. I have people that are bonded, licensed, and reputable. I've been pleased.

AHS has helped us tremendously. There was a leak that Ken Tyler Plumbing detected and fixed. Also, when the icemaker on the bottom of the refrigerator wasn't working, the tech fixed that wonderfully. But there's another issue with the refrigerator and I've called the number but the tech didn't answer.

American Home Shield picks good people. They must be going through some type of vetting process 'cause they always seem to come out and do a professional job and always act courteously and professionally. Only thing is whenever I have to call in to American Home Shield to make a request, it's very rarely somebody that knows about plumbing, electrical or anything like that. Nonetheless, they still end up getting me taken care of.

The techs came fast after my initial call and they did their job very efficiently. Everything worked out very well. I have had a good experience so far with AHS. Every time I needed the service, it was good.

Realty Rekey was great across the boards. They were professional, wore masks, did everything, great at questions, did some extra lock stuff for me that wasn't covered, and it was great and it was cheap. It's extremely easy submitting a claim to American Home Shield. You just click what you want, and then you get a call from the person that does it. American Home Shield is good. Go ahead and do it.

I had an outlet behind my couch that's connected to a switch, and if we plugged anything in, it would blow a fuse. I went online and I submitted the claim on American Home Shield's website. I love the website. I've been using their company for a few years now. They tell me that they'll contact me within 24 hours. I recommend them all the time.

We had very good service. Now, I'm waiting as the contractor is supposed to get back to me to let me know when the part is gonna come in for my stove. They were at my house on Thursday. Hopefully, I'll hear from them today.

When I call American Home Shield, my issues are addressed. This is the first time that I will have them do some follow-up work. The repair guy fixed one part on my plumbing claim and on one, I needed a new faucet. He told me he can order it and that I can also choose one that I like and he'll put it in. So, that's probably what I'll do. Northeast Florida Contractors was very good but one other group that I had that I got from American Home Shield wanted to tear down the wall. I wasn't crazy about that so I waited a while and I called again. This guy went in there and I told him what the problem was. He looked at both areas. He opened it up and fixed it. He said that I shouldn't have any more leaks there. The service with AHS is beneficial and good. It's like having someone you can call.

AHS will help you with whatever issues you'll be having for your appliances. My first claim was for the refrigerator that stopped working. I called for a technician to come out. There was some delay in getting them out because of COVID. A couple of times, I questioned the American Home Shield people and they were able to assign some tech. He came a couple of times and after that, he mentioned that we needed to replace the refrigerator and refrigerator has been replaced. For my second claim, AHS sent a tech and he diagnosed the water damage in the vent. He said that needed to be replaced. Within the week, we scheduled another appointment and within the three weeks, I got a part over that particular company. The next week, the tech came and installed as he promised. Yesterday, I submitted one claim regarding my dishwasher. AHS assigned a contractor but yesterday evening, the dishwasher started working so I canceled my service request.

I had some backups and stoppages. The claim went really well and the plumber was out that same day. He had to snake the drains and check my septic. He recommended that we have our septic pumps cleared. He was very professional, informative, and patient. I can get annoying but he was very understanding and he answered all my questions.

My water heater was leaking. In a day or two, I got a response from a technician. They came out immediately, surveyed, and gave a diagnosis. Not soon after, American Home Shield contacted me to discussed their diagnosis and what my plan covered. The technicians kept me informed every step of the way from the diagnosis, to the ordering of the parts, to the length of time it would take to get the parts in, and then the length of time in which they would come to do the work. I really didn't know how AHS's process goes but they walked me through it every step of the way. So, I'm very pleased with them.

The door on the refrigerator broke. It needed some things done to it and the tech fixed everything. He did a good job. He's had to work on my dishwasher and washer before and did a good job on them too.

We had a guy come out and look at the air conditioning. We got one room that was not getting much airflow. It's at the end of the run. We checked everything else, and everything else was fine with it. Doing the claim to American Home Shield was easy.

We had a water heater that went out. It was leaking. We had a little bit of trouble trying to get in contact with the plumbing company. The plumber and American Home Shield weren’t in sync on how long it was gonna take to get things moving as far as getting the materials together. The plumber thought it was gonna be a next-couple-of-days thing, but it ended up being a week and a half type of deal. Other than that timeline issue, everything else was in place and the actual work went well. Communication went pretty good and the app was pretty straightforward.

Our AC was frozen and American Home Shield was really easy to use. I didn't have to find a contractor. They just found one for me and sent them my way. The techs were good and very professional, too.

When I first placed the problem with the plumbing, the rep was telling me that if there was a problem with an appliance, it would be replaced with the same model. I don't think that that would be possible as a lot of these appliances that are in my house are like 20 to 30 years old. Those models don't exist. I asked, “Wouldn't you give a similar kind of coverage to what was there rather than trying to find the same model?” That was kind of confusing.

Our dryer broke in May 2020. They were quick to send out technicians for repair but when it came to replacement, we are still waiting. It’s March 2021. We did get an email 2 weeks ago confirming a replacement has been ordered, but we still haven’t received response from customer service—though we have emailed them twice since receiving confirmation of the order.

I had American Residential Warranty for two years and I changed over to American Home Shield in March because of ConsumerAffairs. I went online on my phone, and they asked me a certain amount of questions. I answered them and they said they would suggest the best warranty for me. I already had American Residential Warranty, but American Home Shield also came out first, so I chose them. I didn't get the runaround once I made the call to American Home Shield. Even though I was disappointed a bit, it was not the same thing. Once I called American Home Shield and I told them I needed my garage door remote changed, they said that would be a separate charge. I didn't do it, but I understood.

American Home Shield got me in contact with somebody. He was very knowledgeable on what he was doing. His wife was helping him. She seemed to be a big help too. Everything went pretty well. I was glad he came out and got everything taken care of. We still have damage to the floor. I had to call the actual home insurance company to come out 'cause all my floors have to be replaced.

The technician was professional, very knowledgeable and helpful. I like him and the whole experience from him coming out and taking care of our garage door. American Home Shield is a good insurance policy to have. It just makes it easier not to worry if something breaks down. So, I would recommend people to AHS.

We didn't have any electricity in the two front rooms of our house. Come to find out it was a GFCI outlet on the outside of the house. It was connected with that. So, the electrician had to replace the GFCI outlet. He was great. He even told me what he was doing and explained to me why he was doing it. He had to check each one and how each outlet has two sections to check, a positive and negative. This experience was great. The first time I did a claim to American Home Shield, I was told I could get a maintenance on my air conditioner for $75 and they charged me $100. They were supposed to look into it and I haven't heard anything. So that experience was not great. As far as I'm concerned, I was overcharged $25.

I've done it both ways, online and over the phone, submitting a claim to Home Shield and I got a very prompt appointment. It was within a day if not the same day. I made claims for the garbage disposal and the dishwasher. Everybody came on time, was professional, and polite. I would recommend Home Shield to new buyers.

When I had American Home Shield in Washington State, I was thrilled. I told everyone to get them and everyone did. Then since I moved to Nevada about seven years ago before this time, I had called AHS twice. Both times, the service was bad. Them not paying for a lot of things was bad. I had some plumbing stuff done, and the guy left and he didn't really fix it. I have five kids. When I called to say, “Hey, it's still an issue,” I got a, “Well, it's past the time we can do anything about it.” I was like, “Whatever, life is too hard. I'm not dealing with this.”

American Home Shield has been very prompt with services. The tech was professional and everything went well.

The dishwasher was broken and the repair guy fixed it. The claims process with American Home Shield is usually fine and this time, it was good.

I did a pre-season check-up and the technicians showed up on time. They did what they needed to do and told me that I need to replace my whole system. The thing is they still haven't filed their report, which is a little annoying. They were supposedly doing it this morning. I had other people look at my system and everybody agrees that it needs to be replaced.

I had American Home Shield for a good many years. Last year, I was so disgusted, because last year was our pandemic, and my refrigerator went out. And they sent the crappiest company of all. I've dealt with that company before years ago. And I said, “You're sending me this person?” I had somebody come before that because my refrigerator went out, we were in a pandemic, I lost all my food. We couldn't even find any food so I didn't want to lose any more than I had to. If I had an opportunity to buy some meat, I needed somewhere to keep it.

Every technician that has come out to my house so far has been professional. Recently, my upstairs HVAC was not heating and because it's cold out, it was just throwing around whatever the room temperature air was. By the time the repair man came out though, it seemed like the issue corrected itself. He didn't fix anything. He cleaned out a filter in the HVAC unit and he just double checked to make sure everything looked good with the system. He didn't see anything wrong, and the heat just started working.

I had an icemaker put in through American Home Shield. I feel good about the installation because the techs came in and did what they needed to do, and they were gone. Everything was good. Overall, I like what AHS does. When you give them a call, it won’t be long for them to call you back with the information of the people that would come out to your home. They asked different questions like if I had been in touch with anybody with the virus. Everything that they do right now is good.

The dryer wouldn't heat. We called American Home Shield, and they originally referred Sears. But, apparently, Sears never got the work order. American Home Shield said they were coming on Thursday, and I called them on Wednesday just to confirm everything. They had never gotten the work order. So, I called American Home Shield back. They pulled that work order and then assigned Speedy Air. Speedy Air came out and fixed it within 15 minutes. The tech was very professional. He went out and got the part that was needed and installed it. Everything's working fine. Overall, the AHS contractors are very professional and very good at what they do. The claim process with AHS is fairly easy. It is a quick 100 bucks, which I think is a little expensive but they respond fairly quickly.

American Home Shield is one of the better investments I've made. I was kinda leery about it. I did the pros and cons thing to figure out if it was worth it and it is. I've had to replace my home furnace system and American Home Shield assisted me with that. Also, the contractor, A-Advanced Home Services, gave me my options, told me what was going on, and laid it out nice and concise. I really appreciated it. I've had nothing but a great experience.

The ice maker on the refrigerator was freezing up. The contractor that was sent was quick and in and out. They had to order parts and it was fixed. We've been happy with American Home Shield so far.

We had a refrigerator and the ice maker wasn't working. The tech checked it out, ordered the part, and called us when it came in. He replaced that part and now everything's working fine. We also had an issue with our microwave which ended up being a fuse. He checked to see what could have possibly blown the fuse but he couldn't find anything so he replaced it. I'm happy with my experience. AHS is a great product and I recommend them.

We have a home warranty on two homes, on a vacation home andon our primary residence. The vacation home is very easy. It's been a piece of cake. On our primary residence, we have higher-end appliances that people are not used to working on to. So it created a little bit of a hiccup at the outset that we ended up having to have three repair contractors come out to finally get it fixed. That was a little frustrating. But after we got through a rough patch, everything had been going quite well.

My oven wasn't working so I put in a claim and Antech Appliances came out. All we had to do was remove an oven liner at the bottom. The technician just took it out, ran it, turned on the oven and everything was working fine. Then he did a few tests to make sure that was it and that was it. He also told us, if we did want to have the liner, what we should have. It was really easy and convenient to use American Home Shield. I just went online, put in a few things, and then I had a call. Everything is all in one place, which I appreciate.

I booked everything online and the process works for me. It works for my husband too. When our AC wasn't cooling, the repair company fixed it. There was something additional wrong, so they had to come back and fix it before the ticket was closed. They did a good job.

The techs who were here were very courteous. They called when they were gonna be late and asked if they could send somebody else. I couldn’t have asked for a better service. That was the smoothest claim I've had with American Home Shield. I’ve only had two, but that was the better of the two. I spoke to a representative for Home Shield and they put me in touch with Pro Service. Then I was able to contact Pro Service themselves and talked to them directly as to making an appointment.

The bathroom fans shorted which in turn took out my light switch in the bedroom and also whatever was connected into that lights within my garage. They are all daisy-chained together. My wife called in a claim to American Home Shield. When the tech got there, I told him what happened. The service was decent and everything’s fine. Now I have light and basic needs were met. I recommend American Home Shield.

We're moving here from Vermont and a friend of ours told us about the Home Shield policy and how they have all these coverages. They moved into a house and the very next week, their AC went out. Our friend said Home Shield has this thing down here for preventive maintenance and everything else. We never heard of that before so we just got Home Shield.

Recently I had a leak in my ceiling, and when People's Plumbing looked at it, it was a pinhole in one of the pipes. They had to cut a hole and replace the pipe. Whatever mess they made, they cleaned up, so I was pleased with that. I found them to be very professional, and they explained everything to me exactly what the issue was, and how they were repairing it. This was the second time I had a pinhole repaired and I was quite satisfied with them. It's just sometimes, I don't like that the issue can't be addressed right away. I have to wait for the contractor, and sometimes, I have to call back. One time I even had to get a different contractor. It's a little frustrating sometimes. If it's an emergency, I would have to call electricians or plumbers right away. But fortunately, I haven't had that issue.

The washer was making a really loud noise. The technician took the old part out and put the new part in. It took a couple of weeks for the part to come in. But that's understandable with what's going on. It was my first time using American Home Shield and it went very well.

American Home Shield is affordable, and their process in trying to get repairs is easy and efficient. It was my first time submitting a claim. It was a Sunday. I knew businesses open on Monday. So, when I submitted my request, I was glad that I was able to submit it on Sunday. And then Monday, things went into action. The timing was good because I didn't have any hot water. The contractor was able to come out right away, assess the situation, and then make the install very quick as far as opening up their schedule.

I've done claims a lot for a few things, including the refrigerator and washing machine. When we had a leak, someone came out and observed the problem, but it entails a lot of different things. I have the home insurance picking up the way for everything else and I'm gonna call him back to give me an estimate on the plumbing. Other than that, the guy was great. He came in two days from when I called. With other contractors, they take a long time to come out sometimes. I've had to wait a few weeks for the contractors and I wish it was a little sooner to take care of the problem. Still, everything was wonderful and professional.

When I filed a claim, it was answered too quickly. Within a few hours, the vendor called me and set up an appointment within a couple of days. The tech was very pleasant. Half of the plugins were not working and he changed out the first plugin on the circuit and cut tips of the wires off. It was fixed. It was an extremely positive 5-star experience.

A guy named Rudy from Swift Plumbing Incorporated came out for a gas leak and he took care of the problem. He did a thorough check. He went underneath the crawlspace and checked the piping that leads up all the way across and out to where the meter is. He checked if there were any leaks and he couldn't find any. Then he went and checked the flex tubing. I had somebody else come out before that. He checked and everything looked fine underneath. But Rudy found it was on the stove and he showed me where it was at. He replaced the valve and that was it.

The tech did a good service and he was professional. AHS is very useful, effective and cost-saving.

I had a leak under the sink in the bathroom and it went well. The plumber from Water Control came in and did a great job. He solved the problem.

I had an air conditioning tune-up and the tech found stuff that were wrong. He replaced the capacitor on one but he's got to order parts to fix the other one. He was very clean, laid down a blanket before he put his ladder down and wore these slippers. He was very respectful. So far, AHS has been good. A contractor also came out on a washing machine and AHS had to replace it because they couldn't find any parts.

I’ve had good experiences with American Home Shield. My air conditioning wasn’t working and when I called them, I was told once I submitted the request that the contractor would reach out to me within 24 to 48 hours. And if I didn't hear from them, to reach out to them to schedule a time. The contractor was great but we had to work around the weather and it took two weeks. They couldn’t work on the air conditioning until the weather situated itself. Still, they were very responsive and informative. They did what they came and needed to do.

We didn't have heat one day and it was getting kind of cold. I have diabetes and I just got kind of cold that day and it was kind of cool outside. I guess the igniter quit on us. It wasn't kicking on. Our heating has been working all winter long and we shut it down because we had a couple of warm days. When we turned it back on, it wouldn't kick on. The tech who came was very polite, went straight and did the job, and was done in no time. He did everything he was supposed to. American Home Shield's service was excellent.

AHS is a good service. The contractors, for the most part, had been professional. It works pretty well. There had been times though where I've had problems getting in touch with the contractor. I had to call American Home Shield to get another contractor to come and do the work. But with my recent claim, it was satisfactory. The guy was on time and prompt.

Our AC wouldn't come on. We would turn the unit to AC and nothing. It wouldn't even click over. We submitted the claim and American Home Shield sent it to a local AC repair shop. The gentleman came, and it was our thermostat that was bad. He had the part in his truck and he got it taken care of very nicely. I've had American Home Shield for several years and I've had different things off and on. There was one experience where I kept getting dropped on and they were having issues with their phone service one day. But other than that, my experiences have been really good.

My washing machine wasn't spinning. In a week or so, a guy with Sears came out and he fixed it. The washing machine is louder now than it once was but it's working. We've been with American Home Shield for 15 years and we haven't made that many claims over that time period. Some have been good while some have been not so good.

We had a garbage disposal that there seemed to be a light switch for but it was not functioning. Then there were some lights that were hanging over the kitchen area that if you plugged something in to an entirely different outlet in another part of the house, those lights would go off. We had a contractor come try to figure out what was going wrong with those two electrical issues. I did it through the AHS website and it was helpful enough for me to figure out exactly what I needed to do. It wasn't complicated. I've seen a lot worse. I was told I would get a call within a day or two to schedule the time which did happen. The contractor called the next day and set up an appointment for a time that worked for me. When the technician came out, he was super helpful. He not only fixed it really quickly but was also able to explain what had gone wrong and how he was able to fix it.

I had a garbage disposal issue and when I submitted a claim with AHS, I did it on the website and it was really easy. Then, the tech who came out was very friendly and very professional. It was a little smelly outside but it wasn't a big deal. He tracked in some water and wiped it up. Everything was in great condition and I got a better disposal than I had to begin with. I was very impressed. All in all, having AHS is cheaper than paying to have the work done piece by piece. With AHS, I'm just paying the one thing a year and the service fees. So, I'm real happy and I'll keep the warranty for a couple years here.

The tech of Heros came out for my claim. I had a leak but we didn't know where the leak was coming from. It was in a carport in the storage. So we went to the apartment above it and we looked under the sink. The tech said he could hear water so he cut into the wall under the sink upstairs. He said he could almost get to it but he couldn't quite get to it. I had to get access for them to get in there to repair it. I ended up getting somebody else go out there and I showed them the leak. They said the leak was coming from the storage closet. They cut into the ceiling in the storage closet and that was where the pipe was at. They exposed it all. I called Heros. The techs came back out and they repaired that. I'm happy and satisfied.

When I first came to American Home Shield, when I first bought my house, they left me without water for 10 days. I was so upset. I said, “I just wasted my money. This is insane.” Also, some of their claims representatives are awesome but some of them don't have a clue. It’s because their English is not great. With the pool stuff, there was an electrical problem, and the rep was telling me that the electrician could handle it. I said, “No, I have an electrical problem in the house and a problem with the pool, and it's two different things.” She argued with me and said, “I will take care of it.” But then it took several times and tries before that got straightened out. But the techs of AHS have been awesome. If they had to come back, it was because they didn't have the part with them. They came, they looked at the problem, they ordered whatever and they came right back and put it in. I've been very pleased.

I had to reopen the ticket, but I reopened it Saturday because it was backed up again. He again came and ran that snake through. He told me when the issue happens again, I should request or have them run a camera down in there to see exactly what the issue is.

I had flickering lights and the electrician that came did a good job. He wasn't able to fix some of the things that we discussed because of preexisting conditions. He went through it and tightened all the breakers. He told me that's definitely been the lesson.

I have been dealing with this claim since September of ‘20. Initially, the claim was for an ice maker that stopped working. J Coppock International here in Columbia was contracted for the initial service call. They came out on three different occasions to diagnose the problem and order some parts that they suspected was the issue but the problem never got resolved.

The service provided by the tech was good. First, he checked my thermostat. Then, he went and checked the furnace. He told me that I need to change my air filter and to update my system because it's an old system. Then, he went outside and checked the box outside. When he unscrewed it, a battery fuse was blown. He also told me that my insurance covers $10 of Freon and I paid. Then, he filled it up and replaced the battery. My AC works now. I haven't had any issues with the companies that have come out and checked. Everything's convenient within my time. They come out, check it, let me know what's wrong right then and there, if they are able to fix it, or if I have to call the actual company that I purchased it from to fix it.

My stove went out and it couldn't be repaired. They said that the manufacturer is not making any right now and I asked the rep if she would call me whenever the factory made some. She said she can't and that I will take whatever they give me. They wanted to give me something that doesn't fit in my cabinet and wanted me to pay $400 to have somebody cut my cabinet out to put that stove. Also, they wanted to give me a white one and we got stainless stuff in our house. That's not right. I've been with Home Shield a long time and this is the first time I've been treated like this. My experience has been fine until this.

We had the yearly AC tune-up done. There was special. It was 75 bucks to have someone come out and do a tune-up. The technician did a quick job. I also had one other claim for a pipe leak and I was very satisfied.

The guy who came out for the garbage disposal was very professional, very respectful and very knowledgeable, too. The disposal has been working very well since he came. Doing claims to American Home Shield is usually not a problem. I could do it online, I could do it over the phone, or I could talk to one of their associates. One problem is if you have an appliance and then it's very old, they keep putting a new part, so you never get it changed. But I guess that's the way home repair works.

I have two houses under American Home Shield and I've had good experience. A claim was recently put in for a garage door opener break. It would go down and come back up right away. I had a response very quickly when I did the claim and the tech, Brent, was very good. He got it fixed that day. I also had people come out work on a refrigerator. There were two different issues at two different times and that went well. It just seems to be the air conditioner vendor that they had that wasn't any good. The first people that came out didn't look for the root cause. They just threw refrigerant in it and that wasn't the issue. So they had to come out a second time and said they repaired it and put more coolant in it. That still had an issue so I called back American Home Shield and said, “You have to send a different company to come try to fix this air conditioner.” They gave me another one and from that point, the air conditioner has been working fine.

The last time we used AHS, our dryer was out and I made the appointment at 10 o'clock at night. Then, the tech was there at 8 o'clock the next morning. Fixing the dryer took longer than one day because he didn't have the part and it had to be shipped. But the very next morning, he was back here once we got the part in to fix it. But when we had a claim for the stove in our rental property, they gave me an 11:00 to 3:00 timeframe and the tech said he would get to us at around 5:00. The next one was scheduled two weeks out. I cancelled that, called in, and was able to schedule another appointment.

There is more than one way to submit a request with American Home Shield. You can submit it online and it can go pretty quickly. For a claim I had, the technicians who came did a good job. They diagnosed the problem quickly and worked to get it fixed. One thing that I really liked was that they communicated with me what the next steps were, how long it was gonna take, and what they were doing.

The technician who came was able to provide answers to all of my questions and he kept me informed on what was happening, what he was doing and what needed to be done. It was a great experience because I did ask him difficult questions because I didn't know. The claim process with American Home Shield was very easy this time more so than ever before. Before, I was having to call the service provider, but this time, they call me. I missed the phone call, and a rep sent me a text message.

A pipe inside my bathroom wall broke and started leaking. American Home Shield sent a couple plumbers to repair it and they did. The pipe was inside my wall, inside the two sheet rocks. They had to cut a hole on the wall to get in there and remove that piece of pipe and put a new one in. But they're just plumbers and they don't repair the walls. There is another company that is supposed to come out and look at the wall and see if they can repair it. But it has been over a week and I don't have any confidence in them. They sent me an email saying that they were aware of the issue and they would get somebody out here. They do not want you calling and checking on them. The phone calls just delay them even more. They scheduled ad appointment but no one ever called and no one ever came. So, I'm going to cancel it to American Home Shield, and I'm going to call someone else to repair it.

My air conditioner has been heating and cooling fine. It was just making a clunk noise when it was shut off and that didn't sound right. Two technicians showed up and I explained to them what was going on. They checked everything out and everything looked good on their meter. I was told that the issue was because of the type of compressor unit that was installed on the AC unit. Depending on where the impellers are when it shuts off, it would either make or won't make that noise. American Home Shield has been pretty responsive in getting things done. Everything has been good so far with them.

Island Breeze did a really good job. They came in for the $75 annual checkup with the air conditioner. They did discover during that checkup that there was an issue with the zone board for the unit. They told me the procedure that I need to do. I had to add a repair to my request and they ordered the part and gave me a date they were coming back. They came back and fixed it, and it seems to be working fine since then. They seem to be very professional. I didn't have any issues with cleanliness. They left everything in order.

The heater wasn’t coming on. I did a claim for it online to American Home Shield. It was pretty quick. They sent me somebody to call, I called them, and they were excellent. It worked out really good. They were very professional, wore masks and explained to me what was going on. They had to order a part. It came in within a couple of days, and they were able to do something to get it to work, and it worked until we got the part. I would recommend AHS to anyone.

The dryer was screaming and the tech has been out here. He’s just waiting for the part that he needs to come in. I also had a service tech come out for a rekey service. That guy was awesome. He was helpful, knowledgeable, very professional and courteous.

We went online for our claim and it went well. The furnace kept blowing fuses, and they had to install a new thermostat then the fuses have been working fine ever since then. The tech was very professional and knowledgeable of the trade too. AHS, keep up the good work 'cause we're very satisfied.

My dishwasher was not cleaning. It took a long time for a tech to come out. But when he did, he was wonderful and I loved him. He was very professional and he fixed the dishwasher in three minutes. His work was 100% quality-wise.

A guy came out for a ceiling fan and I told him it was the light. He fixed the light but not the ceiling fan. He said he checked back with AHS and it wasn't covered. He told me that he didn't know what the brand was so it wasn't covered. But when I called the other day, a rep told me that it is covered. With some things, you have to really pay attention to what's covered before calling American Home Shield.

The tech was on time and professional. He got right to work. He identified the problem immediately. A cable had come out of a pulley. I watched him do it. He seemed to know exactly what he was doing. The whole thing took about 30 minutes. Before he was done, he lubricated all of the moving parts and the hinges on the door. I was very satisfied. It was a good experience. When our year is up with AHS, we're gonna go ahead and do a continuing thing. I'm very happy with how it works.

I've had American Home Shield for three years now and I've had some issues with them in the past. I had a claim for an air conditioner and it took them five days to get somebody out in the heat of summer, so that was a little bit of a headache. But this time was a lot faster than I experienced in the past. The spring on the garage door was broken and it would not open. The technician was able to do the repair the next day.

I had a broken handle in both my showers and the repairman provided great service. He showed up on time and he replaced the handle. Everything was quick and easy. I wasn't happy I had to pay out of pocket for the part though. I've also had someone before and it wasn't a good experience. I had a pipe that broke on my furnace and the company American Home Shield sent out never fixed the issue at all. They never came back out to finish too.

With American Home Shield, I have the security of knowing that all the expenses won't necessarily be on me, that I may have a little help with some repairs taken care of. One time, I smelled gas in my home. I had CenterPoint Energy take a look and the guy smelled the gas as well but was not able to detect where the gas leak was. He recommended that I have a plumber come out. I reached out to American Home Shield and I was appreciative of the promptness of getting someone out. Drain Go went through their whole process of trying to locate the gas leak and they were not able to locate it. They recommended that the meter we use returned and the gas be turned back on. They still didn't find where the gas leak was coming from and there were no repairs that were required, but I have not smelled any more gas.

I did a claim to American Home Shield for my refrigerator, and the service was exceptional. The technician was very professional, very knowledgeable and got the job done in record time. We've been with Home Shield for 11 years now. We had a few claims in the past and I've been very satisfied with the work that has been done.

I've always been impressed with AHS but I had an issue with submitting a claim online for my stove. It was like it never went through. The company that was coming out to do the job didn't get the confirmation to do it for some reason so it was delayed. When I had a problem with my heat and air system, I just called Home Shield personally and it was a lot better. Also, the tech knew exactly what he was looking for and gave good recommendations.

At first, the contractor for my AC that stopped cooling was somebody based out of a different area. I called American Home Shield and requested someone locally who could get to me sooner than five days later. That was really easy. With the repair, I was able to stay at home and not worry about the AC not working. Use AHS.

I got a notice from American Home Shield that I should get a checkup on my air conditioner. So I had the service guy come out and look at it. He said that the fan motor and the outside unit were cratering and that I should get that motor replaced. So I called again and set up another appointment, and had the man come. The same man, nice man, came and replaced the motor and it was really quick. He got out there, took it all apart, put the motor in, put it all back together, and it was good. I told him that I was glad that I had this check-up done because it wouldn't have been fun waiting four days for somebody to come and get my air conditioner going when it's 102 degrees in the summer.

I got a replacement of my water heater through American Home Shield. The technician came on site and determined that it was the pilot that was broken. They don't have the right part for it, so they had to replace the whole unit. The technician was professional and friendly.

My garage door wasn't closing. It was pretty easy submitting the claim to American Home Shield. The technician did a pretty good job and my garage door is working.

We had four different people come and look at our fridge and we were without a fridge for over a month. It seemed to be a real competition between American Home Shield and Whirlpool and no one was taking responsibility to pay for it, which was really frustrating. I had several long calls, sometimes up to an hour, with people from American Home Shield. Most of them are doing the best they could and they were helpful but they weren't really good at coming up with a solution. They were just kind of parroting company lines. Then, they sent Fuller's Appliance and the guy who came fixed the fridge in no time. It finally got done and I felt like someone kind of pushed through for us there.

My stove range was messed up. When you turn the knob, it was clicking and it took some time in order for one of the burners to turn on. AHS told me that they would contact me within the next two to three business days. Then, the tech came out and I was very happy with him. He said that usually, that clicking should not happen and that we needed a new knob. Then, he checked everything and went over the whole process of how the range itself didn’t turn on at all. He also needed to change one of the burners and now, everything is perfect.

AHS has been good. I had work done on my dishwasher, fridge, washer and dryer and air conditioning. Recently, I called for a plumbing issue. The techs were here the next day and they repaired it.

The service provided by the plumbers for my Hydro Tub was excellent.

Everything has been great with American Home Shield. They're very responsive. The only issue I have is the vendors come from a further distance and can only come certain days of the week. But it's companies that sign up to these Home Shield warranty plans. Maybe in my neighborhood, they don't sign up for it. I wish AHS would use some places a little bit more local. Other than that, it's been perfect and AHS has been excellent. It is worth getting.

When we submit claims, American Home Shield would notify that they contacted somebody. Within about 48 hours, we get a call from whoever is going to do the service. And the people have always been good. They have always fixed the problem, and everything has gone well. We had a hard time getting the part for my dishwasher. It was about three months to get the part in. The part just wasn't available. But with everything going on, AHS was having a hard time and I'm sure it came from China or someplace. It was beyond their control. But when the appliance place called me and said it was in, they were out here the next day installing the part. Other than the part taking so long, everything went good. AHS sent a contractor out for something else last week. So, I've had them out twice in a month - one for the dishwasher, and one for putting some new steels in my pool pump. Everything went great both times.

I had two water heaters that were both old. One of them was leaking terribly and the other was making all kinds of noises. The contractor assessed that they did need replacing. The one making noises is 26 years old so it was probably due to be switched out. After they checked it, they told me what was needed. They had the products on hand and they would go ahead and do it that morning, and they did. They were gone before noon. They put tarps down over my tile and carpet and did not leave a mess. I appreciated that. Everything was positive about the experience.

I had a bad leak under the sink and the plumber came out within three days to repair it as it was a very busy time for plumbers. It did fine. We have since replaced the sink. But we had to have a different plumber come out to put it up because replacing the sink wasn’t covered under American Home Shield. This warranty seems like a good deal in the beginning, but the prices went up the second year.

The contractor came in and told us that we had to upgrade the hot water heater because our stuff wasn’t up to code. They exchanged it for another one because it was still under warranty. So, they did a great job. Submitting a claim to American Home Shield was wonderful. It was over the phone and the person who did it was great. I talked to a few people saying they don't have a home warranty and I told them that they can always get a home warranty because it’s guaranteed that the company will come and fix it. All they gotta do is pay whatever they charge but a lot of people just don't wanna do it.

My recent claim with American Home Shield was a check up on my AC. I always get the quality service and everything is checked out. And when the tech comes, they tell us in detail what they did and what they checked. They have been professional and very friendly. It has always been a good experience.

We were dealing with a plumbing issue where the water would come on then it would stop. Something was blocking the water. I submitted the claim to American Home Shield. I selected plumbing and tried to describe in the comment section that water was stopping. Somebody called me and they were gonna send Greenway. But I told them that Greenway is no longer allowed on my property and that I don't want anything from them. I've had so many bad experiences doing different services and the last one took the cake. I asked American Home Shield to make the note again.

I put in a claim for 3 different things - a stove, a microwave and a refrigerator. All was included in one bill. But the first contractor was ridiculous. They wanted two weeks so I called American Home Shield back and they found somebody else that would come out within three days. The refrigerator problem has been resolved and the stove is in backorder. It has not come in yet. The only thing on the first claim is they wanted me to replace the air conditioning unit but I refused to do that. I ended up paying $100 for nothing because they did not want to do anything to repair the air conditioner, they just wanted to replace it and I could not pay out of the pocket for a central unit.

I was asked to provide pictures of my door because it was a rekeying. But they didn't quite make their way to the guy who actually did the work. But, it didn't matter because we had a phone conversation before he got there and everything worked out great. Good quality work, easy to set up and schedule too.

I love the service. When I call, I always have to go through the automated service but whenever I do speak with the reps, I'm very satisfied. They had to come out to do my unit forever last year and the year before last. They've never said, “Sorry, you're calling too much.” They ended up just changing it. Even if I've ever had something to say about a person that came out, they listened. They've been perfect. However, I haven't heard from them regarding my refrigerator. I called twice last week. The lady said, “They'll be calling you.” I called them again and she said, “They're going to replace a part. Someone should be calling you to tell you when it’s coming in.” It's almost been two weeks.