American Home Shield Reviews

My dryer wasn't drying. I made a claim with American Home Shield and the first technician who came out said that he had to reschedule because he had to order the parts. But I was told that when I get the parts that the next technician would put them in. On the second schedule, it was a lady who called and told me that she would be at my house. She said she was about 15 minutes away, but then she never showed. When I got back online to check to see what was going on, she rescheduled saying that she had to order a part, that she came to assess my dryer and it was working properly, but she still needed to order a part. But she never came to my house, so how did she know that I didn't have a part already? And when you order a part from Sears like my first technician did, I had to sign the part slip for him to order the part. So, that meant she forged my signature on that to order the part.

There were two things going on with my dryer. One was the heating element and there was another part. American Home Shield sent a tech from Sears and he was able to address the problem. He ordered the part and within two days, he had it. Then he came back the same week and fixed it. He was very professional. He really wanted to make sure that the appliance was fixed and understood that I needed it. American Home Shield is very responsive and I've had a good experience with them. I've had other things done through them as well and I've never had a problem. I'm happy with the service.

Poletski's Appliance came out twice. The first time they came out, they looked at a cooktop. The tech was extremely thorough. He said it was just older. It works and it’s fine. The second time they came out was for my oven. You couldn't set the heat. He actually turned it on as best he could and then he stuck a thermometer in there and he said, “It does heat up." I said, “But there's no dial to tell you where you're setting it." He said they don’t make them any more and the size is the problem, too. The tech said I needed a replacement. A couple of days later, I got ahold of American Home Shield and then they said, “Give us a couple of days." Then, that all went good. They were very responsive. They told me what I needed to do and they offered me a specific oven. But American Home Shield went ahead and cut me a check because they couldn't order one and then Poletski's couldn't order one, as well.

The roof had a little bit of wood rot that allowed water to come through and damage our ceiling in our daughter's bathroom. I submitted a claim with American Home Shield, then the tech they sent out was able to fix that and take care of everything for us. He didn't have all the materials on his first visit, but he came by the next day and finished the job. So on the first day, he patched up some areas and caulked it so the water didn't get through. Then he can replaced the piece of wood on the area and fixed everything. His name was Jarrett and he did an amazing job. His company did what they said they were going to do, explained everything, and provided updates on the repair.

Cooks Heating & Air came out for our AC. The wires had fallen down and gotten in the fan blade. The tech was really good. He was better than the people that replaced my furnace. I also got very little contribution from American Home Shield on the furnace that was replaced. They paid very little. It cost me a lot.

We've always had a good experience with American Home Shield. They've made referrals to the company that was needed in a timely manner and the work that we've needed done has been done professionally. Initially, I always submitted claims online. But for this plumbing job, I called the number and they had a robo secretary take the information and it was done just as quickly. We had two faucets for the contractor to look at. One was a shower head that continually dripped and there was a loose kitchen faucet. They had to come back. In order to replace what was needed for the shower head, we had to cut out some additional tile because they couldn't get to what they needed. The new shower handle completely covered the hole, yeah. For the kitchen faucet, they had to order a part.

The first people that American Home Shield sent out fixed something in my refrigerator that didn't need to be fixed, and I still had a problem. I had to call them back. They supposedly ordered a part. It took them a year to fix the damn thing. They never came. So I complained to American Home Shield and after three complaint calls, they got me Creative Connection, who fixed my problem for now. They fixed my refrigerator perfectly and on time. They were good.

The first company that American Home Shield sent completed the repair and didn’t cancel the appointment, but we were without a dryer for about two weeks. Before that, I had a claim for a faucet that is still not fixed due to high water pressure. But the customer service representative tried to help with my claim. I’ve been using AHS since 2017, and they’ve worked with me to reduce the cost of the warranty.

The front doorbell wasn't ringing. Ace10 came out to service that and what they found is it was never connected. They addressed that quickly. American Home Shield was prompt with lining somebody up and Joe was prompt getting out. He was very cordial.

South Sound Appliance came out and installed a new dishwasher. This time was probably the best experience I've had with using American Home Shield always. In the past, it's been a little more difficult to get things accomplished for whatever reason. Our HVAC system had to be redone this spring. The person that I initially contacted from American Home Shield could not follow my requests, which I'm hearing-impaired. He would talk over me, would not listen to me, and spoke so very rapidly that I ended up losing my temper, which is not appropriate on anybody's part.

We had the Kenmore Elite and we have to pull the freezer out from the bottom. One of the tracks was destroyed. It was messed up during the service repair when they were putting the chip in. They ordered the new rails. But when the rails got there, they won't work for our refrigerator. By the fourth visit, a different technician concluded that the refrigerator was irreparable.

I called in an issue with my AC on a Friday, and the company American Home Shield assigned the work order to wasn't able to get out until Tuesday. When they first came out, the tech told me exactly what he changed on the unit. He said, “I believe it's gonna be the compressor,” but they put a kickstart to it. That worked for one day, then it stopped working again. They had to order a compressor and they told me I had to go through AHS again to reschedule, which I did. They were good, but for my AC to get fixed, it took three weeks. I was without AC during that period and that was very uncomfortable for me because we had some very hot days.

My experience with Sears was very professional and very good. A rack that holds the shelf had broken, and they replaced it. They had to come out, investigate, and then order the part. They came back and put it in the day they received the part. Ever since I've been signed up with American Home Shield, they have the property address wrong. I cannot get it corrected. Sometimes, that causes me a problem when parts are ordered. They have my address correct as the owner, but they have the property address wrong. I've had sometimes technicians trying to get here, and they would call me and say, “Your address is not in in the maps anywhere." I say, “I agree.” Multiple times, I've tried to get that corrected.

Summer Breeze was sent for our AC claim. Their technician was professional, kind and efficient, and he was able to do the repair the same day. As far as American Home Shield, I would like to have the opportunity to upgrade my policy so it covers roof problems. However, with the way that their policies are done, they're not able to upgrade in the middle of a term of a policy. It has to wait until the renewal of the policy, which doesn't makes sense. I should be able to upgrade at any point that I have a policy.

My undermount sink was coming unattached from the counter. The plumber couldn't do anything because it's not covered by American Home Shield. So, they left. It's not fixed. American Home Shield used to cover sinks. But not anymore. American Home Shield should cover more.

Strong Appliance was an awful company. They lied that they came to my house. They even supplied the time that they came. They gave a diagnosis that wasn't true. They said that the consumer tried to fix the machine and they messed it up. They even ordered parts. AHS got another company that wasn't much better. It took over a week for them to come. Their company was located at the state next to us. I'm in Ohio and they're in Pennsylvania. I just wasn't happy with not getting a local repair person to come to my house. Even the first tech that was supposed to come, his company was 50 miles away. Finally, we got it taken care of just last week. And it really took a while. I wasn't happy with my claim experience with AHS.

We've had to call our claims in with American Home Shield. Everything went fine when I do that and when contractors come out. The warranty's cost was fair.

I canceled my service with American Home Shield. It was horrible. I paid for a service that I cannot receive and AHS canceled requests without communicating that they don't have the technician to dispatch. I was their customer for four years. Paid premiums, had a call or two, nothing major. I recently had an issue with my AC. I called and had a service technician come out, paid my $100. The technician came all the way from Georgia. I live in Central Florida. However, AHS doesn't have techs in my area. The technician who came was unaware, because he lives in Georgia. He has never been to my property. He doesn't know the history.

I have a house with a tenant and the air conditioner stopped working. American Home Shield had an HVAC company come and fix that. They did a great job. They were very quick, knowledgeable and completed the service without any problem at all. I put in a second claim for that same house and it was for a water valve underneath the sink as well as a faucet. Both were leaking. American Home Shield sent USA Plumbing and they were terrible. They came to my house and looked at the one problem. The service guy said that the water valve was loose and he fixed that without a problem.

When the cycle ended in my washer, there was still enough water to wring out of the clothes. It was like all the water wasn't spinning out of the clothes. When the technician came, he ordered some parts. Then he came back out to put the parts on. He said, “That should fix the problem.” But it didn’t fix the problem. So, another technician had to come out, look at it, order parts, and come back out, and then put those parts on. So far, the part is working fine. But I was frustrated that I had to take four days off of work for this issue because their time ended up 8:00 to 5:00. The technicians were very nice and professional, though. Also, American Home Shield's monthly premium is too expensive.

American Home Shield sent a contractor out and automatically charged the service fee after I submitted my claim. The work was done, and they said there was a 30-day warranty. It leaked again, so I called back, and the contractor came out and fixed it. The contractors were very nice and friendly. I've used the website, too, and that works fine.

The AC went out and when the tech from May Heating checked it, he reported back to American Home Shield that the compressor was out and that the unit was off before he got there. The unit could not work without the compressor, so it kept triggering the breaker box. AHS misperceived how it was written out by May Heating. They contacted me three times and said that they told AHS that the compressor was out. They weren’t saying that the unit broke down or was damaged, and I'm trying to file a false claim.

Processing the appliance claim went well, but it didn't go in my favor so I'm upset. American Home Shield sent a crew out here. The technician told me one thing and then it was denied because of reason B, which he never told me. I was asked to approve out of pocket expenses to fix the item. But I told them that I wanted to get a second opinion before we do that. We got the second opinion and he said it was bad. But it was denied because of an act of God. I didn't go down quietly. Define act of God. So, they cover rust and corrosion, but they denied it because of rust and corrosion. I live near the ocean. It was considered excessive. It's an act of God. So, American Home Shield didn't live up to their warranty. When you call them, they direct you to the website.

I got bad information on a fireplace repair, a gas line. American Home Shield said that it was covered under my warranty but then later declined it and the appeal process was very negative. It was like they didn't care what I had to say. The policy was this, and that was the script they stuck to. That was so discouraging. It was almost like not talking to a human. Everything else has been perfect. The latest call I made was to install an oven that AHS had replaced, and all went perfectly fine. In fact, it's a heavy oven, and I was able to give the service person some assistance. It went well. Overall, American Home Shield's service is good.

Sears came out quickly. They diagnosed the AC, ordered the part, and got it to the house. They came out and installed it. That was over the course of three visits. They recharged the Freon and told me to call them back if it still didn't work. Things were okay for two days. It didn't work again, so we called them back. They looked and ordered more than one part. They thought they ordered a compressor too, but they didn't. So, they came back out, replaced the part, said the same things. Again, it was not working after two days. When we called back and reported it wasn't working, Sears stopped coming back out. It has been a month without a refrigerator.

The hot water heater was leaking. The contractor who came did very well but they had to come back. They had to get parts and they waited for the approval to purchase them. My pregnant daughter didn't have any hot water in the house for a week. But the contractor got it done. He spent three hours on the thing.

The capacitor on the outside unit needed replacement and the technician from Royal Flush AC arrived at the end of the day and didn't look very happy. He replaced the part and he said he needed to check the inside unit. I told him we remove the shoes inside the house, which is what I tell everybody, and I’ve never had a problem with technicians. I offered bags, but he refused, and we went back and forth before he agreed. He went in and while checking the temperature in the attic, he tripped and fell down. He hurt his hand and was bleeding a little bit. He tore down my attic insulation as well. I talked to the company and they came back and replaced it.

I had an appliance that wasn't working and Sears fixed it. However, nobody called me from American Home Shield.

I have a refrigerator in my garage, and at one time, it was covered. Then, American Home Shield did some changes in the plan and didn't tell me anything. When that refrigerator needed a little plastic seal that go around it I was told me they didn't cover that. But before, they told me they cover anything at your house, outside or inside. But they changed it, so that's not cool. I won't worry about it though. It's an old icebox. I'll just use it until I can't use it anymore because I'm not going to pay $800 for the little seals to go around that. I could buy a cheap $800 ice box and put it in my garage. I have been with American Home Shield for five years now and very time I had to call them, it'd been a good experience. Recently, they sent Appliance Tech out and they were very professional as always.

The tech came out because the washing machine was just stuck in sensor or something. So the first time he came out, he said that the part needed to be replaced. He ordered the part and then came back a week later and replaced the whole part. The washing machine is working now.

I've been submitting claims to American Home Shield by phone and online. Either one of those ways works just as good as the other. AHS is very proficient and fast at doing everything. When the heating element in my dryer had gone out, I just told the guy I put it in my claim. He said, "No one ordered a part, but I've actually got one on my truck. I put it on there this morning just in case." He was forward-thinking and was able to fix it in 20 minutes. I told him he's the best service technician I've had come out to my house for anything. I've recommended AHS to every person I've talked to.

I am displeased with American Home Shield and Subcooling Services because I felt that I was made to pay to get some work done that I shouldn't have had to pay for. The AC leaked water and did not cool. However, I don't understand why they charged me when I'm supposed to be covered on the American Home Shield. I had to pay them $125 to do whatever it was they needed to do when they came out. I already paid the service fee and they took the service fee out of my account. Then they charged me $125.

I've been with American Home Shield for about six months. I reached out to them before, and then when I reached out this time, the claim isn't resolved yet. ACG Heating and Air, contracted through the home warranty company, found another whole issue that had nothing to do with what they came out for.

Something deep inside the bathtub was leaking and the repair guy from Mr. Rooter Plumbing had to come back twice, but he fixed it. He did a good job. American Home Shield is a good product to have. I work away from home a lot, and it's a very easy thing to go online and say the garage door is broken and pay $100. I pay every month too, and it might be a little high, but it's ease of use for the wife. So, I would recommend AHS.

I used the contractor that American Home Shield required but American Home Shield said the repair wasn’t covered. I expressed my dissatisfaction with the service and put in a request for cancellation. They said I would get a call, but I never received any. I want to cancel because this is the third time. I can’t seem to find someone to service my home and I paid the $100 service fee, but I was not reimbursed in any of the three occasions. I’m just not satisfied with the service.

I put a claim in for a cracked tank. When the guy from K & S walked in, he said American Home Shield was probably not gonna cover it because it's not natural wear and tear. I asked him why he took my 125 if he already knew that. I'm a little upset about that. When I made the appointment, I told the lady on the phone what was wrong because I know that AHS is very specific on what they will and will not cover. I did have another call and I put another work order in. The tech came out and he fixed my air conditioner. He knew exactly what the issue was. He was in and out of there in 15 minutes. He was very nice.

Customer service with American Home Shield has always been pretty good. I've had them for 15 years now and I'd refer others to them. Recently, a contractor went to one of our rental properties for toilet and took care of the issue.

The techs from One Stop came and put my brand new washer in, then after I week, as soon as I started to wash, the unit just stopped. It developed the water in the tank, then I didn't hear it washing. I opened it up then all the lights went out. Nothing worked at all. So, then we had call in a claim with American Home Shield, then we had GE Repair Service's guy come out. He said the wiring was hooked up incorrectly and because of that, it burnt out the motherboard. He was able to get me a new motherboard out of his truck and said that I had to contact the people who tried to set it up for them to fix it. He took pictures and sent them to One Stop.

When I initially called American Home Shield, I was told that the appliance people will give me a call back, and they never did. I had to call back a couple weeks later to let the home warranty company know that that the appliance guy that they first assigned me to didn't call, then they assigned Stevens's Appliance. The tech had to order a part for the dryer and come back. It looks like it's resolved so far.

Christian Plumbing did a wonderful job. We submitted the plumbing claim to American Home Shield. The same day, the plumbing company called us and set up an appointment to come out. They had their estimates ready before they left, and it was a matter of going through the procedure with American Home Shield. We've been a customer of American Home Shield for over 20 years and we've used their services a number of times, so this is an isolated incident. The toilet had to be replaced because it would have been more expensive to replace all the tubes and lines to it. There was a valve that was messed up on the outside, so it would have been much more expensive to do it that way. So, they sent in an order for a replacement.

When Fire & Ice Heating came out, the tech seemed unprofessional and biased. After asking me if I lived in my house, he said that there was a pre-existing issue with my A/C system, which was not true. Instead of fixing my issue, he suggested it was due to an old problem which they wouldn't cover. I ended up hiring an independent technician. It seemed that there was no significant oil spill, a problem that had been exaggerated by the first technician. By then, I'd realized there seemed to be a pattern of poor service when reading reviews, especially from customers who shared my ethnicity. I also lost confidence in the service of AHS. They had me wait for a week just to get a tech out. Then, at the end of the day, I had to pay it from my own pocket.

I have been a customer of AHS for several years and have only needed to use them a few times. I mainly wanted to have it if my A/C ever went out. My experience with AHS has been nothing short of a nightmare. As a dishonest company themselves, they contract with other dishonest contractors to do shoddy work. It took them over 5-months to repair a dishwasher (it never actually got repaired). I ended up just replacing it, which AHS is supposed to do per my contract. The repair company came out three separate occasions in which they destroyed my cabinets, caused a leak, and lied about replacing parts. AHS is a scam! Buyer beware.

This company has been a complete nightmare. My AC has been broken for a month, and I still don’t have an answer on when it will be fixed. No updates, no timelines, no sense of urgency at all. Meanwhile, I have my 84-year-old mother in the home, and we’ve been suffering through temperatures in the high 90s with heavy humidity. This isn’t just uncomfortable—it’s dangerous. The fact that a warranty company can leave a family in these conditions for months is beyond unacceptable. A warranty is supposed to give you peace of mind, but all I’ve gotten is stress, frustration, and excuses. They clearly don’t care about their customers. If you’re thinking about choosing this company, do yourself a favor and look somewhere else.

American Home Shield needs to improve in terms of communication. Heavenly Winds Heating & Cooling came out for our AC unit and there were parts that were ordered, which took a couple of days. When customers have something vital out like an AC unit in the state of Florida and the customer has told them that they’ve been without AC for a couple of days and a part needs to be ordered, communication is vital. AHS needs to let the customer know that they’ve submitted the order and that they’re waiting on the parts, which should arrive on a certain day. If it doesn’t come on that day, AHS should also communicate this to the customer. In our case, we had to follow up ourselves, and that was a little concerning for us.

There was some sort of air flow flap in our AC that was stuck open. The technicians who came had to order another part for it. So, they were gonna be back at a later date to complete it. They're going to replace the mechanism that closes for different zones. The technicians were extremely professional. I've requested them for any HVAC services that I would ever have in the future. Overall, AHS is a great service.

I had trouble with my toilet flushing and the service person had to get a new pipe for it. He had to come back, but there were no issues afterwards. It was the first time I used American Home Shield for a claim and everything about the service was great. I have no complaints whatsoever.

My kitchen sink was leaking. The tech was able to address it. He repaired it that day, but it still leaked after that. So, he had to come back out another day to replace something and fix it.

I'm not too happy with American Home Shield because I had flooding issues in December, and the response time was horrible. Pipes were bursting in my home, and they told us that someone would be here in 48 hours. But the pipes were literally bursting and you could hear the water coming from the pipes. The lady asked me why the pipes are flooding. I told her, "I'm not a plumber. How am I supposed to know that?" So, I didn't have a good experience with them at all in December.

True Tech came earlier in the day than the timeframe we were given. The person was courteous when he showed up. My husband was quite pleased with his work. He realized what the issue was right away. We had a capacitor that busted inside the unit. He didn't have one on the truck to fit, but he was able to put two capacitors together and wire them to make them work. He could have just put us off and walk away. It was hot. He made it work and we're happy. He could feel the air was coming out cool. He said, "You give this couple hours. It'll be back to the way it was." The thermostat started coming down and everything he told us was exactly how it was. I also took advantage of a dryer vent special from American Home Shield where they clear the vents from the lint buildup. I was given a coupon to get the service. It was also a good service.

United Air Temp came out and they were able to fix our problem. They did a good job. But there were a lot of miscommunication issues that I had with them. I kept getting different messages from different customer service representatives.

I had a service for my washer a few months back and I emailed American Home Shield for the update, but it's still not showing on my profile. This time, they had Wright Refrigeration come out for my fridge. The first day, the guy looked at the fridge and said what needed to be repaired, then we scheduled for him to come back out to do the repair. He made the repair on that last Monday and so far, so good. The fridge is working and it's cooling properly. On a different note, American Home Shield's price has gotten super expensive.

Fire & Ice ended up replacing my central AC and furnace unit, inside and out. I've had no issues since then. I've been with American Home Shield for 20 years. It's very good, and I would recommend it.

It took about four days for the technicians from GM Appliances to come out and the service was fine. But after that, it took about three weeks before they came back and were very unresponsive on the phone. They scheduled appointments without even talking to the customer or confirming that the customer is available. They came back out around August 15, and we’re still within the 30-day window. They fixed what they thought was the problem, but now my refrigerator and freezer are leaking, so I need to schedule another appointment. But I do not want GM Appliances as the subcontractor. They are a poorly run company. I’ve been with American Home Shield for over 15 years and they usually treat me well. The customer service is good. I typically do the online service and set up the request myself. It's easy and simple to use.

When submitting claims, I've done both over the phone and online, but mostly, I use the online platform. It's the easiest. I've been with American Home Shield 23 years. One time, I had them send a company to replace a fuse in the fuse box and it was a good experience.

I called American Home Shield for the first time to set up a claim and they sent out Supreme Service. The technicians took a look at the washing machine and even though they didn't do anything because it did not malfunction, I’ve had no more issues since then.

American Home Shield is absolutely terrible. I had a claim for my AC unit and things spun out of control when contractors sent by American Home Shield failed to fix the problem. The original contractors informed me I required complete replacements of my AC unit and water heater, totaling around $4,000 out of pocket.

American Home Shield is good, but the company that they use for appliances are the worst company I've ever seen in my life. Everything that ATL Agile ever fixed is not fixed. They came multiple times fixing the dishwasher over and over again and misdiagnosing it, and it keeps coming up with the same problem. The water keeps going in the overflow pan. They keep changing stuff, and it's not fixing the problem. I keep paying money for someone to come out, and I just had to pay another 100, and it's the same exact thing. It's been probably almost eight months. They came out about five times. I've been having problems with my refrigerator as well, and it's been ongoing for about four months. The same company keeps coming out and they're fixing it, and it's still not fixed. I still don't get ice.

If I'm doing a service request, I always use American Home Shield's online website, but if I need to talk to them about something, I call them and I've never had a problem reaching out. I also have not had any problem with American Home Shield except for this one thing where I told them that the light fixtures in my garage did not work. They had Sure Foundation come, and they found that the problem was the ballasts for the light fixtures, but they were not able to do anything because American Home Shield would not allow them to. They said the ballasts were $50 apiece and they would not allow them to fix it.

I've been paying American Home Shield for almost two years now. Every time they come out, it costs nobody but me. I had to buy a whole new AC unit. They gave me $200 on a $5,000 unit. When they came out from my washer, I had a belt put on it. I had to pay them $125 plus my monthly fee of $50. I could have just paid somebody to come out and put a belt on it. They came out not long ago for my washer and dryer and did not do anything. They told me that I just need to get a heating and air person out to clean out my vents because that's why my dryer is not drying. I haven't saw any reason why I should keep the service with American Home Shield.

I pay American Home Shield 59.99 monthly. I call them for claims, but they get more money out of me than I'm getting out of them. They assigned an AC company that had to come out four times over the course of two weeks because they couldn't figure out what the issue was. That was a little challenging for me, but the problem kept persisting. However, we've got it done now and I have not had a problem since the last time.

I've had American Home Shield for some time. I've had claims on different appliances and I've had good vendors as well as bad ones. My appliances are all working now. When they had Handyman come out, it was to fix my dishwasher. The service person found that there was something wrong with it, then he put the thing in it, and then that was that. He did a good job. I haven't tested it, but I assume it was fine.

I had a refrigerator that wasn't working, a stove, and a dishwasher. The first technician came out, said the refrigerator was a bigger job, and that the owner of the company would come out because he was the only one that could fix that. Eventually, somebody called and said parts would be ordered, but that took forever. Then when a box came, I didn't even know that they were ordering parts. And it was extremely heavy. They just left it by my garage when it was delivered.

Avoid AHS at All Costs – Dishonest and Unreliable! American Home Shield is by far one of the worst companies I’ve ever dealt with. They are incredibly friendly and persuasive when signing you up for a policy, but the moment you actually need to file a claim, their support disappears. I submitted a claim for my A/C unit and provided everything they requested a professional inspection report and maintenance invoices clearly showing the unit was in good condition. Despite that, they denied my claim without any valid justification.

I requested a rekey service for our new home purchase. The initial request was pending for 4 months with no communication from AHS or from the locksmith they contracted with, although I was promised I would be contacted within 24 hours. It was not until I called that AHS was able to determine that their local contractor no longer offered the service. They then tried to find another local contractor but were unable to, so they cancelled my service request. In sum, poor communication, lack of attention to the local providers that they contract with, and ultimately they were completely unable to deliver on the service that they had committed to.

I pay $94 a month for this plan. I had a dishwasher that was not emptying. I paid an additional $150 for a technician to come out and say I needed a plumber to clean the hose from the dish washer to the drain. I paid another $150 for a plumber to come that said that is the dish washer technician's job. I cancelled before paying another $150 for the tech to come back out.

Very bad service, waiting to get our refrigerator fix for more than two months, they are sending incompetent vendors who doesn’t diagnosed correctly and keep ordering parts, no follow up from AHS, very disappointed. They took 3 months to fix our oven as well, simply don’t care about customers. I wish I can rate them negative five.

I have one of those great big refrigerators and the freezer part was putting water out and freezing it on the sides. I called American Home Shield and they assigned AVA to my claim. I called American Home Shield on a Friday and their tech was out on Tuesday. The gentleman that they sent was very cute and although he seemed like a foreigner, we got along fine. I used my translator for the words that he didn't understand and he was very knowledgeable.

American Home Shield sent out Super Plumbers and they did a good job. After I sent in the claim, it took a little while for the service, but that's understandable as long as it's not air conditioning in the summertime. I got the garbage disposal fixed in a hurry. They had a unit in the truck and put it in for me and had it going in about an hour. They did it very efficiently. Overall, everybody was super in American Home Shield. They did a good job. It's also a good price.

Our fridge stopped working. I had to live for a week out of the cooler but I was dine. When the contractor came, they analyzed it, and found out the problem. They ordered the parts, came back out and fixed it. The fridge is working.

The technician from Same Day Air arrived on time and looked professional. I showed him around the house and stayed with him while he checked the AC. After he finished, he left the house to write his report. About 15–20 minutes later, he let himself back into the house without knocking or ringing the doorbell, which I found strange.

American Home Shield did service on some items that I had not working. But not until I called them back that they let me know that it was gonna be declined due to the reason that it was pre-existing. When I bought the house, everything was working. But when I moved in the house, things didn't start working. So, I was already paying for my homeowner's American Home Shield but they didn't do anything. When I checked the house, the faucet wasn't leaking. When I moved in, it started leaking. My husband even told American Home Shield, "How come? Did you come and inspect the house to see if they were leaking or not? 'Cause I turned on the faucets, they weren't leaking." They said that everything was pre-existing. When we turned on the mini-split air conditioner, it turned on. So, we turned it off. But now, we turned it on and tried to leave it on, and the mini-split did not work. So, everything that I put a claim on it was denied.

We have two AC units, and one side of the house wasn’t cooling, so this was the technician’s second visit. He reviewed his previous notes and told us that the compressor is going out, but they were going to try a repair first before replacing it. He installed a kickstart, cleaned the fan blades, and explained everything in detail. He also gave us a clear heads-up about what to expect in the future. The technician was knowledgeable and personable. He was very helpful in the process, so we appreciated that. Overall, it was a great experience.

MaxAir Heating & Cooling came out for our AC. Then we called again because they did not fix it. Then it was a different technician who came out. Then, with this recent time, the other day, it was the same technician from the first service call, and he was very pleasant. He explained everything. The only thing he said, if it was the other unit, I would be charged a different $100 fee. Because we have two units. He said AHS may contact us if it was the other unit, but it's a good thing he verified it was the same unit. Because technician number two, who came out the other time didn't take a picture, and he didn't get the serial number, but he said, but he saw it was the same unit.

The first time SWC Plumbing came out, it was to just inspect our hot water tank. It was making a popping noise. We believed that it was time for it to be replaced and the technician confirmed that. He said that he put in for a full replacement for the hot water tank. A couple of weeks went by, I reached out to American Home Shield because we hadn't heard anything. The guy said that it would take a few days to happen. He was there on Friday and that whole next week, nothing happened. I was calling that following week because I still have yet to hear anything on the approval for this and there was leaking water damage in our hallway.

My overall experience with AHS has been satisfactory. However, I hope they can simplify the language in the contract of what's covered. Sometimes, it can get a little confusing. But with my recent claim, GreenLife Plumbing came out and they had to come back for a second visit but it went well.

I had a garage door issue and the two techs that came out from Smokey's were amazing. It turned out to be caused by a tension spring for the belt and they had whatever they needed so they were able to resolve it. For this service, I reached out to the American Home Shield in the morning, and by the afternoon, the techs were already here. As soon as I put the call with American Home Shield, they sent it over to Smokey's, Smokey's ended up calling me, and they had availability that afternoon. I have American Home Shield for a few years and I've had a couple of incidences with customer service. But for the most part, my experiences with them have been good.

A repairman came out for the AC unit and told me he had to order a part. They did the order in June and just came out and fixed it last month because the part was on a two-month back order. During that time, I had bought a window unit. But they were very nice and informative.

Best Care Home Services came out and they assessed the situation on my claim. They said that something was going on with the dampers and they needed a part. They're gonna order the part, and when the part got in, they would bring the part in and schedule to come back out. When the part came in, they came back out but come to find out they had the wrong size. Once they got the right size, they came back out and put the correct part in.

The dishwasher wasn't starting. The contractor sent the referral to American Home Shield who denied buying the part, saying that instead I needed to replace the appliance. The contractor is one of the most reliable, like they say. And when their techs come, they don't give creepy vibes. When I had a leak, the technician that was sent to my house was weird. And when they couldn't resolve it, they sent another one who I liked. Whoever did the plumbing, those are the ones that I want to come to my house. I don't want that other company to come to my house because that guy was such a creep. So, I like Reliable. I've used them for other things, and AHS had used them. I hope AHS never changes them.

American Home Shield sent out Complete Air Mechanical to diagnose and fix my air conditioning unit. They fixed the problem as far as the air, but it was leaking water afterwards. So, the technician had to do a recall, and he's still working on it. He's been out a couple of times. The job was not something that could be done in one visit because Complete Air Mechanical elected to repair the unit rather than replace it, even though American Home Shield had told me when I talked to them that they would authorize replacement if that's what the company recommended. However, the company recommended to repair the coil, which they did, and then that didn't solve the problem.

I filled out a claim and American Home Shield's website was easy to use. After two weeks, the techs came out and they saw that my dishwasher was no longer available. So, American Home Shield offered an amount and gave me some choices to pick from. I picked one, then it was another week or so when I received it. I had to pay extra for the replacement I chose, but overall, I would recommend American Home Shield.

A-US Air Conditioning came out, looked at the system over but didn't add any freon and said maybe it was the installation. It was not thick enough. They didn't do anything. The air conditioning unit still has the same issue. It's running all the time which makes $600 bills. American Home Shield doesn't do what they say that they imply they're going to do. Their service could be improved. They should repair what is broken but nothing has been done to solve my problems.

Setting up a request through American Home Shield is easy, but when following up, it's hard to get ahold of a live person. The switch on my unit wasn't working, so I had someone come out to look at it and they said they needed a thermostat. However, the thermostat can't be ordered anymore and they said that American Home Shield will take care of it. I waited, then I had to call American Home Shield to get them to let me know that this is the case and that we need to figure out whether to replace it through them or replace it myself. They gave me the option and I chose to replace it myself. They just reimbursed me for the money.

American Home Shield's customer service is helpful in answering whatever questions I have. However, the first time they scheduled Sears to come out, I was told a technician was going to show up somewhere between 8:30 and 5:00. I needed someone to be at the house until I got there, so I had my son stay until my wife got home. She left work early and got home, but the technician still hasn't shown up. I got home from work and waited there. The technician didn't call and didn't show up on the scheduled time that was set. I called American Home Shield at 5 o'clock because that was the cut-off time. They wanted to have me wait an extra half an hour, which I wasn't gonna do 'cause I had other things to do. I told the lady at American Home Shield that I wanted a refund for the technician not showing up and to reschedule another technician to show up the following day.

Our ice maker was making ice, but it wasn't dispensing it the right way. It was about one or two cubes and then nothing. So, I paid for a new part, they sent it out, and the Sears tech took care of it when he came out. About two months ago, I had a service call on my washer that was leaking and the guy that fixed it said we were okay. He checked and he showed me. A week later, the same thing started leaking and I just didn't call American Home Shield. I found out, after 30 days, you gotta pay again. The only thing is it takes American Home Shield sometimes long to get to you. Other than that, I'm well satisfied. I used to be in a real estate business and I used them a lot for home warranties. I've tried to get people to use American Home Shield when I was selling real estate.

I submitted a claim with American Home Shield when one of the burners went out on my stove and it took All Brands Appliance Repair forever to get me on the schedule. None of their people on the phone was compassionate. My stove was out for a whole month, but nobody there cared. "This is what we got and that's it. I'm sorry. You can get your money back. But yeah, we're not gonna try to go the extra steps to help you at all." That was the worst customer service I ever seen in my life. It took about a week, but the man that came out was nice. He was pleasant when he arrived. However, this is the second time that that eye went out on my stove and I told All Brands it was the same eye that they fixed last time.

American Home Shield's service has been good so far. Recently, everything worked out fine because when American Home Shield initially sent out a plumber, he identified that it was another issue, and American Home Shield immediately referred it to the most appropriate company. They did it the same day.

I submitted a claim for my ceiling fans with AHS. They sent somebody out. But, since my ceiling fan was working and making a lot of noise, they said that it’s not covered until it's completely nonfunctional. And they're usually not like that with most stuff. Years past, I had one that did that and then they replaced it. But this time, they said, “No. The way that it's written now, with this new one is it has to be a nonfunctional form.” If the blades are still rolling even if it's making noise, they won't cover it. But with other stuff, like on the plumbing, the AHS warranty works great. They send somebody out quickly. It used to be better value for the money, but now they've gone up so much. Then they also want you to do a monthly instead of a pay-in-advance subscription.

When the techs came out, it was for my washing machine. The whole center piece came unattached, so when you put the clothes in and the water filled up, that whole center piece just floated around. It wouldn't agitate. You couldn't put it back on. The screws got lost. The man glued the agitator back in place and told me I couldn't use it for 24 hours, that I had to let the glue sit. It's working. I haven't had any problems.

My pool company said that I needed a new filter and some other things. I called American Home Shield and they had Erin's Pool come out. They said the problem was not the filter. That's one thing that I've been meaning to call Home Shield about. I pay too much money and every time somebody come out, it's totally different from what my pool company or any other company said, so I don't know if they're hiring these companies just to do the minimum.

American Home Shield sent out Efficient Air for my AC claim. They have been out twice and their techs were on time. They were professional, friendly, informative, and currently, I'm not having a problem with my AC. In contrast, my experience with American Home Shield has not been great. I've had two experiences with my air conditioning in two weeks, which happened on a Friday afternoon both times. Living in Arizona, that puts an exclamation point on everything that I'm saying.

I wasn't getting any water on top of my dishwasher. I made a service call with American Home Shield and they ended up replacing it. Now, we had a big holiday last weekend so, I was waiting to have a load of dishes to try it again to make sure it was working. I called again yesterday because my coffee cups on top were still not getting clean. T here was still a little dirt. So I asked to have the techs come out and make another appointment. Other than that, I have no problems with American Home Shield. I have tried other services and had problems with them. But American Home Shield has been responsive and their people on the phone have been polite. The guy I talked to yesterday was excellent. He could even pronounce my name, which is Serena, and I know some people think that's stupid. But being a 75-year-old trying to communicate with the young generation, it makes it difficult at times.

I had a leaky shower apparatus, and the contractor corrected it. It hasn't had any problems now. I was very happy with the gentleman that American Home Shield sent out. The only thing that annoyed me was when I called them, they were asking me to pay my 125 deductible service call fee.

I sent the request online to American Home Shield on Sunday night and the tech from New Vision Heating was here by mid-afternoon on Monday. I was very impressed. The service tech was very friendly and knowledgeable. He found what was broken very quickly and replaced it. He had the part with him. From the time he showed up to leaving after the unit was fixed, it was 20 minutes, and it went very smoothly. It was very quick compared to the last claim I had, which took much longer than I expected. For this instance, the price was a little high but it balances out with the convenience of how quickly everything worked and how I didn't have to worry about finding anyone myself.

My dishwasher wouldn't go through any cycles. There was no control over it. The tech who came in said that a little plastic part was broken. He had the piece with him and he replaced it quickly. In five minutes, he got my dishwasher going, and left. So, I can’t give any better recommendation than that. As far as American Home Shield, my husband had the warranty and he passed away in December. I'm kind of struggling to understand what is covered and what is not, but every time I reach out to AHS, they have been tremendous. They've helped walk me through some of the things that I could get fixed like the dishwasher, so I appreciate them very much.

The technician from NextGen who came out was very knowledgeable. He answered all my questions. He listened to my concerns. There was a leak in the dishwasher. It was coming from below the kitchen planks, and after he left, there was still some residue from the leak. I called him without realizing that that was a problem. He ended up coming back to take another look, and he assured me that it was taken care of. I have not had any issues since.

The capacitator on the AC burned out and needed to be replaced. The contractor who came did well. They called the same day when I called AHS, and then they texted us, let us know they were on the way, and they were punctual. Very good service from them. This was the first time I had called American Home Shield, and this was a good service.

My brother-in-law's mother has had American Home Shield for years and she was happy with their service, so I signed up with them. I had an electrical issue and they assigned Fix It, then a young man by the name of Q came out. Q was a kind man and he was quick about what he did. He did a good job. On the other hand, I've got electronic devices that no longer work and I tried to file a claim for them, but I was told I didn't have coverage for them. It's frustrating to pay for a service I can't use.

I called American Home Shield because I had a plumbing issue with the toilet. There was a leak. I wasn’t home when the contractor came. He was able to let himself in and fix the job. By the time I got home, everything was complete. I have no problems since then.

The water was coming out too hot. I reached out to American Home Shield online and submitted a claim. They sent Flow Star and they were fine. This was my first call and I had to pay $100. They got my problem fixed.

There's a low standard for the companies that home warranty companies work with. Usually, they're 1- or 2-star rated if people Google them, but when American Home Shield had Ancient Service come out in regards to our dryer, they were good. The service guy identified the problem, and he fixed it the first time around. So, he was knowledgeable, and he took care of it. Usually, it takes a couple times. I'm brand-new to American Home Shield. I come from a different home warranty company where I've had horrible experiences. With AHS, it was very easy, and they fixed it quick.

I had an issue with the bottom part of my double oven. I went online on American Home Shield's website and it was easy to access. Then, they sent out the tech promptly and he gave me a diagnosis. It was just a fuse of some type in the back of it which needed a simply fix. Since the repair, I haven't had any issue. The gentleman I dealt with was good and very precise of what he was going to do. He also messaged me when he was on his way. I am satisfied with American Home Shield and I also told my daughter-in-law about them, so she purchased the warranty.

GJC came out and had to fix a light that wasn't working. They were able to take care of it in a timely manner. AHS’s service has been good.

The contractor that American Home Shield assigned to the claim for the AC unit that stopped working was professional. They had to come back because of the part that needed a replacement, but there have been no issues after the repair. I'd recommend American Home Shield.

Same Day Air Repair worked on my AC. The tech just came, fixed it, and left. Submitting that claim with AHS was easy. Within 20 minutes, everything was filled out. The rep told me everything that was gonna happen and how much I had to pay.

I had discussed getting a home warranty with an appliance repairman that had come come out. He said he has dealt with different home warranty companies and he recommended to get American Home Shield. He said they do a real good job with everybody. I signed up with American Home Shield and they have helped me out. I have recommended them. I pay $63 a month and it's like any other kind of insurance. The only thing that I don't like is I have to pay $125 to get somebody to come out here if I've got something that needs fixing. Sometimes they don't cost that much to fix it. I could go to a different company for the veterans and I wouldn't have to pay the $125 fee. Right now, I've got a broken door on my dishwasher. My dishwasher is not that old and I can still use it, but I've got to get it fixed. But I'll have to pay $125 just to get a contractor to come out here and it may not cost $50 to fix it.

My American Home Shield experience depends on who stopped by my home. It seems that they're not vetting them correctly, and they do not justify what they intend to do sometimes. For example, the first tech who came out for my refrigerator wrote a story about our fridge. He said that you had push it, then the door was broken, and none of them were true. There was no sign that the door was damaged. The second person who stopped by for the same situation was from a different company that had the worst review on the internet. But their guy was focused and was able to fix the issue without any additional charge. Other than that, the price that I pay American Home Shield is pretty high. It's twice the price I could get from other companies. But their reps are pretty good and professional. I am happy with them, but not with some of their servicers.

After I submitted the claim for my garage door opener, the contractor contacted me and I asked them if they could possibly do a weekend or later night because we had road construction going on, and they had the roadblocks off during the day. They came out the next day and they were very prompt. The tech was very professional and knowledgeable. The garage door opener has been working good since the service. But the opener itself was over 25 years old. So, I was kind of thinking they would replace it because if it breaks again in the next six months, I don't have another $100 to put down on it.

American Home Shield didn't do anything for the plumbing. They said they would send us a name of a contractor, but never did. We ended up paying for them to come out and tell us what was wrong with it, they don't cover, and they never sent us anything. On the other hand, they took care of the HVAC. Whoever came out for it fixed it.

My most recent service call to American Home Shield was for my stove. The panel allowing me to turn it on wasn't working. It happened on a Friday night and I put the claim in. They didn't call me back until Tuesday. I had to go through that whole week. Then it was the next week when they were able to get an appointment in. The interface was ordered and they replaced that. It took a while, but they finally got it. So, now it's working fine

I set up my claim with American Home Shield online for my clothes dryer that went out. Sears came out, assessed the situation, and addressed it in a timely manner. They came equipped. They already had the parts with them, so they were able to knock it out in just one visit, which my wife and I appreciated. They were able to rectify the problem and we're drying clothes again.

American Home Shield sent contractors to service a dishwasher and a refrigerator. The guy came out four times, troubleshooting the issue, and was unable to resolve the issue with the dishwasher. I was given a replacement for that. Then, the refrigerator had a freezing problem. It wouldn't make any ice. They replaced the ice maker itself and the tray that it sits in. But after 24 hours, I waited for the thing to make ice and it still didn't make ice.

Service 1st Pros came out for our plumbing claim with AHS. They had to redo something with the toilet. They were professional. It seems to be working fine. The service of AHS works. The communication is really good and they're effective and efficient.

I called in because I would set my thermostat on 72, and it would stay on 74. It would go down to 72 at 9:00 or 10 o'clock at night. Although it would occasionally reach the right temperature late at night, the issue persisted, leading me to call for service. The experience I had with the selected repair company, A-US Air, was less than satisfactory. Initially, the technician failed to contact me as promised, forcing me to call them the following day to confirm the appointment time. When the technician finally arrived, his demeanor was unprofessional, lacking basic courtesies like greetings or an apology for the appointment confusion.

American Home Shield is now much better than it was a few years ago. Currently, I've been with them several months. I submitted a claim by phone and there was a language barrier, but aside from that, the claim was resolved in a couple of days. They had PDQ Pool Repair fix a pool motor that had burned up.

We lived in Alaska. We were selling our house there to move to Montana. Our realtor bought a home warranty program for us because she said it never fails. We put the house on the market and something happens. Sure enough, within days of putting the house on the market, the water heater started leaking. It needed to be replaced. American Home Shield came in and took care of it. We were astonished. We haven't even been with them for a week, yet they took care of it. We were impressed. So, when we got to Montana and bought this house, I told my husband, “We're buying a home warranty. We're not gonna go without one.” It seemed the right thing to do.

I was having a problem with my light in my kitchen and the living room. I also had an issue with the fan in the bathroom. I filed a claim online. It was a very easy and user-friendly experience. American Home Shield tried to help me to the best of their ability. In any time I've ever contacted them, I've had a response within 24 hours. I do my claims online due to my work schedule, and within 24 hours, the appropriate person contacts me for an appointment. Then they come out and do their services and fix whatever needs to be fixed. If I have questions and I call it in, whoever the representative is helps me to the best of their ability. If I don't understand, they explain it to me and to where I do understand.

The technician from United Air Temp who came out checked my AC unit and looked at the thermostat. He also checked our unit outside and went over his diagnosis with my husband. When he determined what was needed, he talked with us about the part that was needed in the coolant and told us the whole process of what was gonna happen. He was very thorough, helpful and knowledgeable. I did the claim online and American Home Shield’s rep gave me a call a few minutes later. The turnaround time was excellent. The only thing was some of the prices were a little vague on what the cost would have been after the initial fee.

The washing machine wasn't washing with any cold water no matter what setting we put it on. It was all hot. I had friends come out and start moving around the hoses to determine if it was a plumbing issue or a machine problem. They thought it was a machine problem so I called American Home Shield. It was a woman that came out that serviced it. She was sharp. The problem was the hoses that were connected to the machine were reversed, and she saw that right away. It took a few days for them to get the appointment, but it wasn't an urgent issue. I was happy with what transpired. I've had American Home Shield for two years since I bought the house and this was the first one where their contractor came out to look at a problem. I'm pretty satisfied with it so far. I'm a little older and some online stuff can be weird, but American Home Shield's online system was pretty straightforward.

A tech from Cities Appliance Repair came out to fix our microwave. Something wouldn't turn on, and he said he knew what it was, and he could fix it right away. It was a fuse in the microwave itself. He had to get a part but it didn't take him very long to solve the issue. He was a really nice guy. He was efficient. We were happy.

We've had problems over the years with our air conditioning system where it would work and then on a really hot day, it would stop working, and then it wouldn't work for a day or two, then it would start working again. About two years ago, we spent about $1,500 getting the system serviced, and for the last two years, it's been fine. About two weeks ago, all of a sudden, it started that weird behavior. On a really hot afternoon, it stopped. It kept blowing air but it was not cooling. I panicked and I put in a service request to American Home Shield. The next day, it started working just fine. So, the tech came out about a week later. We canceled the original service guy because they did show up but they didn't have insurance. I told the guy who came out about how the AC wasn't working, but it is working.

American Home Shield sent Appliance All Stars who then looked at our washer. My son was here with them, and they said that parts needed to be ordered. There were two separate parts. They left the parts on the washer. My son said, “Well, I think he's gonna come back in and tell me what he's gonna do, but he never came back in and just left.” They said that they were gonna put an order in to American Home Shield. That took two days, and it wasn't done correctly. This was a Wednesday and my washer had already been out for about five days. They had first offered someone else to do this, and then I guess that person was sick in the hospital, which is understandable. They had to change it to the Appliance All Star people, so it was an extra two days.

We had repair done on a dryer and another one on our dishwasher, and Sears cancelled numerous times on both. It took over a month for both of them to be fixed. Sears doesn't have a technician who can come out and do both. We had to have this set of technicians and that set of technicians. It was the worst service we've ever had. I couldn’t get anybody to help me, even American Home Shield. So, we're upset. The technicians finally came and supposedly fixed the dishwasher, but it still didn’t work. For the dryer, they ordered parts, and they never came. When they ordered the second time, two sets of parts were ordered but when they diagnosed it as being the motor, it wasn’t that at all. It was just a fuse in the back that they could have fixed the first time they came out. But nobody actually looked.

The repair guy worked on my wife’s dishwashing machine and told us that we’re probably gonna have to get another hose. The drain hose didn't have enough drip loop in it, so it wouldn't drain back into the deal. We ended up buying a brand-new hose and it was the most expensive hose I've bought in a long time. American Home Shield does a good job and I’d recommend them.

Reliable Appliance came out for an appliance that was leaking water, and they fixed it. Everything's been good. The warranty side of things with American Home Shield has been pretty hit-and-miss but for this specific instance, it was fine.

I submitted a claim online with AHS for my fans and navigating the site was challenging because it doesn't give you the specifics. All I could do was hit “other”. But the tech who came out was fine. There was one portion that he said he couldn't do. But everything else has been fine.

We had scheduled the contractor two weeks in advance to replace a card in a dishwasher. I had my son come down from Los Angeles, a two and a half hour drive, to meet with them, and he got there on Friday. They're supposed to be there on Saturday. We got a call from the appliance people, and they said, "I'm sorry, we can't come out 'cause we didn't get the part." We could have got a bit sooner notice so my son didn't have to spend five hours of driving just because someone didn't have a part. I said, "It'd be another month or so before my son gets back down there."

I want to fix whatever needs to be fixed and not put a Band-Aid on it. So, I want a resolution, and I want the technician to feel good about when he leaves out, and I wanna feel good when I see him leave. I had some issues with my sensors and Amin Maintenance came to fix them. He was able to repair them the same day. I’m glad he came because he came out and helped us before on another service call. So, when I saw him, I kind of like smiled. I was glad to see him. I hope whoever has a service call, they could get him. They'll look forward to good results. I’d recommend American Home Shield.

In my daughter's bathroom, if you flushed the toilet or emptied the shower, water was coming up through the sink. We made a claim with American Home Shield and the tech they sent out snaked it. I liked him and everything is fine now. Also, after a year of roof leaks, I have to put a new roof on my house. I put in a roofing claim last year and nobody came out. But I paid for it. When you pay extra for roofing coverage, and you pay the $125, but nobody comes out, that's wrong. Aside from that, I asked for the refund multiple times and I never got it. So, I’m disappointed.

When I tried to order the repair for the air conditioner, American Home Shield's website didn't have enough options. So, it just came across as an evaporator, and the contractor didn't understand. So, the technician called me and I explained the problem, and then they set the appointment. But it could have been a little bit easier to set the appointment. When the technician came, he was able to fix it. He was really quick and super nice.

Pruitt's Plumbing had to clean out a drain stoppage that I couldn't get cleared. They were very professional and took care of my issue. Prior to them coming out, American Home Shield said that they were referring me over to them, and they were out here. There was no timeframe at all. It was very fast and good. I'd tell others to use AHS. They took care of me.

My AC wasn't operating efficiently and it was having some issues with the dampers inside of the ducts opening and closing when they're supposed to. The work order through American Home Shield was opened on May 1. Somebody came out on the 9th of May for the first one, and evaluated what was wrong. They said that there were some parts that needed to be replaced. They had to get with American Home Shield to see if the warranty would cover them. About a month and a half later, I was trying to call American Home Shield, and I found out the work order is complete. I just thought we were waiting for parts to come in. American Home Shield said they didn't receive any paperwork from the contractor. That paperwork was never turned in, so nothing moved forward on it.

The tech came out and did an assessment, and he said he had to order the parts. But I didn't know the parts were getting delivered to me. Then, it took him 30 days to come back to tell me he can't fix the washer. It ticked me off because when he first came on the 8th and saw that he couldn't fix it, he should have said so. He ordered some kind of tension belt, some rods and something else, and when he came, he said he couldn’t get the plate off. It was bent and unfixable. This is the same guy who came the first time. He made me wait for two months for a washer that we could have solved on the first day he came. I had to call American Home Shield four times, and I finally got a lady named Crystal. She would not give up. So, she solved the problem.

My recent claim with AHS was for a dryer that had stopped heating up. C & C came out and they were able to repair it. They said it looked like it was some loose connection 'cause it was old. AHS is really good. They respond quickly and service has been great to me. So far, I haven't had an issue with it.

Avoid it if you Can, This is pure Scam. Everything is not covered, I had a switch valve to my toilet that is not functioning and I was told this is an accessory and not covered! I paid $125 deductible for another issue and the technician came and was unable to fix it but they wont refund the money back. It was a year of nightmare with them.

American Home Shield does an excellent job. I had a toilet that needed to be put together. The previous one had to be replaced. There's a checklist for submitting claims with American Home Shield, and I used it. I did it online. Alaska Plumbing came out and did an excellent job.

The refrigerator was not working and there was an issue with the dishwasher. We asked American Home Shield for a service and we had a virtual visit wherein the diagnosis was done by the tech over the phone. He directed me to show him the refrigerator and the dishwasher. He decided that the reason for the refrigerator's problem was we needed a new compressor. Then, American Home Shield calculated and figured out that I needed to pay extra $527 because it was above the limitation on the refrigerator. They never showed me how they arrived at the number 527.2, but that was okay. So I paid the money then the technician came in, and couldn't fix the refrigerator saying that the compressor was fine and we didn't need a new one. He said that there were some minor things that needed to be done, and disappeared. Then, for months, I was getting very confusing signals and refrigerator never got it fixed.

I'm not a big American Home Shield fan. The first vendor for the dryer diagnosed the problem. It was more like an online diagnosis, and it was a very neat and innovative feature. He was able to diagnose it very accurately just from me FaceTiming him with it and him hearing the noise. That was a great feature. He ordered parts and on the website, it showed that parts were ordered. I kept calling that vendor afterwards, and they said they still had not received the parts yet from American Home Shield. That went on for a month and then, all of a sudden, I get a thing from American Home Shield saying, "Okay. We've closed off the service order," and asked me for a survey. But before I could do the survey, it disappeared.

Our oven was not working. FNA Appliance Repair came out and fixed it. They were awesome. They asked us for the oven make prior to coming, so when they came, they had the part that was needed. We've never had anybody ask us for the number of the oven before. We've had other things like our microwave fixed, and the service people would have to come. They would look at it and then they would get the part. So, I was impressed that FNA thought presumptively and got the number of our appliances so that when they came, they had parts that may have been used or needed on that one. They got our stove working.

We told American Home Shield the model of our refrigerator that needed repair, and they assigned this person. He took one look at it and said, "I don't handle these kinds of models," and he left. I'm already six days without a refrigerator. Then Sears came out. They took one look and they said they were gonna order the parts.. They claimed the part was ordered, and I was calling on a regular basis. Between calling American Home Shield and Sears, I determined after a couple of days that the part was not really ordered. They were still looking for the part because the manufacturer discontinued the part. American Home Shield said we have three weeks to try to find it. So, I was supposed to be five weeks without a refrigerator.