American Home Shield Reviews

A week later, another technician checked the refrigerator, found a leak, and said there was not enough freon. This was the second time they had to replace the same part. My refrigerator is 10 years old, and the contractor said I need to get a new one because I’m gonna keep having a problem with it.

The contractor said he could also order parts, and that would make me have to wait. I was just in a dilemma. I had to get big coolers to take care of some of the food. The contractor was nice, but I couldn’t understand why he did not put Freon to keep the food good until they got the parts, which made the food much worse.

I’m supposed to get a check, but I haven’t received it yet. When I asked the representative if I should send the receipt first, she said I would get the check and then send them the receipt. But, I hadn’t heard from them for two weeks. So, I was wondering if I should call again and ask if they need a receipt before they send a check.

I think I'm going to cancel my account because I wasn’t happy with everything that has been done. They’re supposed to send me a check for the parts the warranty was gonna cover, which was almost the amount of the refrigerator that I had to buy.

I talked to a customer representative, and they didn’t care. I’ve been with American Home Shield for a long time, but I never had any trouble before. I was really upset.

This company is a Joke, you ask for a supervisor, they say, no one available, supervisor will call you in 24/48 hours, once 48 hours go by, they don't call you, and when you call them back, the new customer service guy claims you had no ticket to begin with for a supervisor call. I called on Friday 10th Oct and the agent says we are closed Sat/Sunday, supervisors don't call on weekends, Monday is a holiday, they will call Tuesday. Tuesday goes by no call, I call Wed, Customer service guy stationed in Philippines says, "I don't see any request for a supervisor to call." He again puts in the request, then after 36 hours I get a call, from a so called supervisor, he listens to my pool problem and says he is unable to do anything, sends me to escalation team.

Escalation team after holding on the phone for 20 minutes comes on the line, now this guy too is not from the USA, I try to explain to him that the programmer is showing error and I am unable to program the pool. I also tell him that I dont want to be spending $ 125.00 for a service call and the pool vendor comes to my house and says, "Sorry this is not covered," he goes, "We will make sure you speak to the Vendor before he comes to the house," he assigns a new vendor as the previous vendor refused to take the work order, as he said AHS needs to approve. So I call this New Vendor, he goes, "I will need prior authorization, but from experience, the indoor controller is not covered," it's the same story once more.

SO I want to advise the community, Please do not get scammed with AHS, they will find every reason under the sun to deny your claim. Will not be renewing my plan once it gets over. I have one more Rental property, that too I will not renew. BEWARE, AFTER PAYING 1500/YEAR IN FEES AND $ 125/SERVICE CALL, YOU GET NOTHING!!!

I waited several days but still didn’t hear from anybody, so I called American Home Shield. They said they were waiting for a confirmation back from Peerless to say whether it was the sealed unit. I didn’t know the compressor was actually a sealed system. They call both the same thing. So, Peerless had to confirm whether it was the compressor or a replacement.

I called American Home Shield back two days later but couldn’t get anybody. They have to send out another repair company that works on compressors. And it’s not the compressor because the compressor’s running. The refrigerator’s cold, the freezer’s cold and makes ice. So, how can it be the compressor? So here we are, one week and a half later without a refrigerator.

Hale Services was here first, and they had been on a previous call for us. They are very nice. Peerless seemed to have a new guy on the job, but he’s very good at getting the information. He was on the phone with somebody else the whole time getting another opinion.

Right now, American Home Shield is doing their part. It’s just the other people that have poor communication. It’s good, so far. But it’s not finished yet and I’ve been waiting a while.

This denial is unacceptable. The warranty covers the system as a whole, and it is unreasonable for AHS to deny coverage for a different component simply because the same system was serviced previously. The company’s position contradicts the terms and intent of the home warranty agreement, which is designed to cover mechanical failures of covered systems and appliances. Homeowners should not be penalized for previous covered work on the same unit when a different component fails later. We have since hired a professional HVAC company to replace our unit because of the failures of AHS.

I called AHS, and they gave me an order number, and the guy set an appointment date, and he was here. The contractor was pretty decent. He came by, explained everything to me, and left. So far, so good. No concerns. Everything went well.

The experience was really good. I was at home, maybe late evening. I logged on to the app. I was able to process the claim from the app the very next day. After I process, they say it was in review and they'll send me a link or something once they assign someone. And someone was assigned immediately. And it only took them two days to actually come out, which was wonderful because I was without AC and it was hot. So, the fact that they were able to come out within 48 hours was a blessing.

They came out and checked. They were able to identify the issue, and were able to fix the issue in less than 45 minutes. My AC was back working. Me and my happy dogs were enjoying the air. And after the repair, there have been no issues since.

When the contractor came, he was very polite, professional, and courteous. He explained exactly what he was doing, showed us exactly what part was messed up, showed us how he replaced it and everything. So, he did step-by-step and educated us with what the issue was.

Within the first year when I was setting up the plan, I did speak to an agent to get the plan set up. And he was very nice, and was able to walk me through everything. I did have questions about my contract to make sure it included certain things that I knew I wanted. And he was able to confirm that it did. So, my experience with setting it up was also good.

The price I pay for the year is definitely worth it for the service I receive. In fact, I would like to purchase the same service for my mom.

AHS sent out Appliance Smart Repair. They were professional and educational. For the toilet, there really wasn’t anything wrong. What I had to do was use bleach for the sink and the tub that I wasn’t using in that particular bathroom. I paid $100 to be told that.

For the dishwasher, it’s working great. The contractor had left one of the screws out of the bottom of the dishwasher and he had to come back, but they did a great job. It used to take a long time to actually get somebody out, but they just changed. It’s a lot better. The price that I’m paying now is a little high, but the $100 off the brake is a lot when you actually use it.

(1) The $700 cost to replace the range exhaust ventilation is not covered due to abuse, which is baseless. (2) The $275 cost to replace an electrical supporting box is not covered due to not normal wear and tear. The reason appears totally the opposite of (1). (3) The request to further look into underlying damage to the washer has been denied. After dutifully following the technician's advice to clean it half a dozen times and several repeated phone calls to AHS without progress, we finally bought a new washer. AHS may declare the service request has been completed or cancelled. But NO, we paid for the replacement out of our pocket.

The contractor was and is always great when they come out. I always have them come out for almost everything, including my dishwasher and washer. They had a complaint with their own guy because he was the reason why I had the leak. He didn’t seal it right.

I had to call American Home Shield back because there was still an issue with my sump pump and the water, and I went through the same thing. I get tired of speaking with ESL people. That’s my only complaint. Normally, American Home Shield is really good, but they really screwed up with my sump pump.

My wife called and spoke to a representative. She usually calls late at night. That’s the best time to call. So far, things have been going good.

This time around, they called me. I told them I have a pool guy who closes the pool for me and thinks there’s something wrong with the filter. This guy from Viper asked me a couple of questions and I answered them. They came out and they replaced the filter and the pump. They never looked at if it was broken.

When I came back and the workers were here with the filter, it was much smaller in capacity than the one that I had. The one that I had was 22 gallons and it was working great. It was doing its job. They told me the filter was too big for my pool so they put me down to an 18-gallon capacity.

I thought that was very odd. I called the company and talked to the guy who I felt like I could trust. He's the guy who did the heater and was the manager. He continued to explain to me the whole thing too. It still didn't sit right and I probably should have stopped the whole thing, but I didn't. What I did was go to our local pool service place called Arvidson.

I told them the difference, 22-gallon, 18-gallon. The guy said he would never put the 18-gallon in my pool. It will work. It's borderline adequate for the number of gallons that I have. I should have stopped Viper.

The pool is closed now for the season. But we'll see what happens next year. I talked to two other people that I knew. They also thought it was very odd that they downgraded me from a 22-gallon to an 18.

I looked it up and the capacity for the 18 is 16,005 gallons. I have 15,000 gallons so I wasn't pleased. I think I got duped somehow and I have a feeling that they did it for monetary gain. It's a $200 difference. I don't think it had anything to do with American Home Shield. They've never downgraded me anywhere. I don't know how Viper bills AHS.

I called AHS and tried to complain and explain my situation. The worst part about American Home Shield is that you end up overseas. You can't speak to anybody in America. They aren't very independent-thinking people so they wouldn't do anything for me.

A week and a half ago, a friend was looking for stuff. I told her had AHS for 18 years and that they have always been good except in this issue. Hindsight is 20-20.

We used the dishwasher for a couple of days and found that while it was working, there was no heat. Everything was really wet in there. We called American Home Shield back. They said it was within 30 days, so they sent the tech back out. It was a different guy this time but still under the same company. He said that the previous tech wasn't sure what he was doing. The motherboard wasn't programmed correctly, so he reprogrammed it properly. He spent a lot of time working on every part that the previous guy installed. He was awesome, very detailed and organized. Now it’s working great.

The customer service was poor. They gave me a window from 8:00 to 12:00 or 12:00 to 5:00. Twice it happened where I had to call and reschedule because they reached out to me after the window and said they were running a bit late. We blocked it off our schedule. We had plans and weren’t gonna be home after that window. There was no number to contact anybody else, so I had to call the dispatcher who had no idea what’s going on.

Other than that, we enjoy having American Home Shield quite a bit. They’ve been helpful to us because they get an appliance fixed for a small fee and they handle the scheduling. The flat service price is great, but the monthly payments are a little high.

However, I did not receive a call from RMT at first. It took about three or four days. And of course, I needed to do laundry. So, I was a little annoyed. But I finally called the number myself and asked again. I left a voice message, and I called the number again and said, Is someone going to call me about my repairs?

And then, once I did that, they immediately went to put me on the schedule and got a date scheduled fairly quickly, two or three days later, in which they came out the first time. My husband was home, but they did what they said they were gonna do, but figured out they needed some parts, and said they would call us back in a few days when the parts came.

Now, that took another week or so. I was annoyed because I still couldn't do laundry. But I called them again and said, Where are the parts? I havent heard from you all. RMT, of course, blamed you guys and said, Well, AHS didn't approve the payment for the parts, or something to that effect. But at any rate, once I called her again, she then immediately put me on a schedule for the very next day or whatever. So, I was able to get on the schedule then, and they fixed it. Everything has been repaired. So far, everything has been good. I used four laundry last weekend.

When the contractor came, he was professional towards me. And my husband's here, too. He said, Yeah. He appeared to know what he was doing, he fixed it efficiently once he came back.

When you call American Home Shield, you have to make sure you really have a problem and you have to ask them if they will cover it. It’s hard to tell if something is wear and tear. Sometimes you have something that broke because of wear and tear, but then they won’t cover it. The sales pitch is they fix everything. Actually, there's a lot of gray areas and not everything is fully covered. Sometimes you have to pay a copay or they only pay half and you pay the rest. It’s decent when they’re willing to fix what you have broken.

It was difficult to schedule with them the second time. When they finally did come out, they didn't call me to let me know what was going on. This is an investment property that I have. I had to hear what happened from the tenants, which isn't ideal. And when they came out, their fix was to include a remote to turn the light on and off. It should just be turning it on and off with the flip of a switch. They didn't even check the second light. It was just hard to communicate and to deal with.

They cover most things that I've put in a ticket for and rarely denied anything. So I think their coverage is really good and it is easy to get someone responsive on the phone. It's just the service providers is the main thing I have an issue with. The problem with American Home Shield is that sometimes they use subpar service providers. The plumbers they sent out were really good. But when I had an issue with one of the appliances, they sent someone that was not an established company.

I submitted a request through the AHS app. The app itself is straightforward, but the problem is they didn't have anyone in that area to do the service. So, from the very first initial going through the app to get everything set up, it took right at three months to get this problem resolved. Because apparently, they had no one in that area to do the work for it.

Two weeks later, NJ HVAC was assigned the job. They came out, diagnosed it. I think it was like the next day. I was very impressed. They said they would have to order parts. I contacted them two weeks later, and they said the parts still haven't come.

A month later, they said the parts came, but it was the wrong part. They have to reorder it. And this saga went on from March all the way until around May. I was ready to cancel American Home Shield at that point, because they weren't following up. They weren't looking into it.

Months and months later, I had to actually reach out to American Home Shield and escalate it to a different department because this is getting to the point where it's ridiculous. They contacted Patriot Mechanic, they came, they did an analysis on it.

They recommended that the unit be replaced, but the American Home Shield wanted to try a replacement of the sensor. We waited about three weeks, and the sensor came in. They came, put it in, but it didn't work. So, Patriot Mechanic requested a replacement, then American Home Shield finally honored it.

They came out, replaced the system, and everything has been great since. Patriot mechanics did a great job. NJ HVAC, and American Home Shield was horrible.

The driver was very nice and professional. The move was just from Maryland to Atlanta. It took one day. I needed to move my daughter into college the next morning. He was supposed to drop it off that night, but he said he would come the next day.

He said he would be there 3 o'clock but moving time was in the morning, so I needed it first thing in the morning. And he said he would do his best. He did come early but he didn't tell me until he got here. I just happened to look at my phone and saw his message.

There were three people- the rep, the owner and the driver- that I'm trying to communicate with when it should be the opposite. It should be them calling me. I felt like AmeriFreight just wasn't there to help me.

It was a little hectic with the multiple servicemen calling. The fact that there were three or four men that I talked to from different companies and no one seemed to know what was happening was a little weird. At the end, I was told that I needed a technician from Sears. It would have been nice to provide as much information about the appliance so they could send Sears from the start. They came out and said it cannot be repaired. I'm still waiting to hear back.

There's just been a lot of weirdness. Online, it reflected that my warranty was supposed to end in December, but it was actually supposed to go through July of next year. We had to call and correct that. There has just been lots of phone calls required to get this call done. Depending on how you guys resolve the issue, so far, it's been okay.

I even escalated the call with American Home Shield three times. The first time I escalated was about three weeks ago, and the lady said that she would personally put the work order out. I was confused that they already got a second opinion. And from my understanding, my policy is if the second company cannot fix the problem, they would replace the machine.

And I spoke with one person from AHS who asked me how old the equipment is. I said that it is as old as I have been with them, for 10 years. She said it was about time that that needed to be replaced. Then it went to escalation, where I explained the situation. I said that this has been going on since January. She said that her records said June instead. I said she needed to check back in her records a little further.

Every time we tried calling AG Appliances, they put us on hold. As soon as I call, I’m number one. Half an hour later, I am still the number one person in the queue. Then they will hang up on me, or they will send us something saying that all agents are busy at that time. They are not answering our calls. They have also hung up on me twice, including when we tried calling to set up an appointment for them to come out and fix the machine.

The AG Appliances is horrific. I know American Home Shield is trying to do everything they can. I called them again today. We went to escalation department, and they said that they were going to call them right there and then. So, I stayed on hold, they called them, and they said that I was going to get a call back from AG Appliances today to set up a schedule for them to come out and fix the machine. That was the most recent out of the three conversations with the escalation department.

I have been with AHS for 10 years. This is the only time that this has happened for 10 months now. This is the only time they have not taken care of me. This issue has knocked AHS down big time because who can go 10 months in their home without a washing machine when you have five adults?

However, I also had a serious emergency and they told me that they could not find anybody and that I would have to find my own person. I was not aware that that was what I had to do. They should have called me then. When I first joined, they were great. It took the same day for them to call me back, Now, it is taking maybe one or two days and I end up calling the person, the contractor to come out. American Home Shield needs to step it up a little bit more. I have been thinking about either changing or not having one at all and just call the contractor.

On July 4 weekend 2025 my AC died, or so I thought. HVAC tech said "No, it's the breaker." AHS charged ANOTHER $125 service fee for the Electrician, who told me it was the AC, until I complained and they refunded it and sent a different HVAC guy. Got it running in about 15 minutes. Fast Forward to Labor Day weekend - kitchen faucet died. Leaking under the cabinet. Four days later the plumber shows up. Just a sprayer hose. He tried to replace it with a "universal" hose. Didn't work. Had to order one. He ordered the wrong one.

EIGHTEEN days later a different plumber shows up with the right hose. SURPRISE!!! Wasn't the hose to begin with. Needed a faucet. He explained that it would take a few days to get AHS approval, but they would only supply a builder grade. The plumber offered to install anything I supplied the next day, because I'd been waiting nearly 3 weeks. I got a Moen at Home Depot and he came the next morning and installed it. The CSR at AHS assured me that someone would contact me regarding reimbursement within 3 days. No one ever called. I decided that I was DONE with AHS and decided to get my microwave and dishwasher checked out before cancelling my contract. That appointment is scheduled today, but I called to see how much that faucet reimbursement was going to be. "DENIED" since I purchased my own.

I'm REALLY done. Today the 15th is my last appt with AHS. If any repairs are warranted and approved and in their system, they'll have to take care of it. My billing date is the 17th. I'm cancelling the day before. My monthly bill with AHS is now $14 under my monthly homeowners insurance rate. They've lost their minds. Keep your money. Trust me!!!

The first company that came out, I have nothing good to say. And I've called American Home Shield so many times, written them two emails, and I'm not getting the responses that I would like. The first company came to my house six times and I was not thrilled.

I also didn't like the interaction with the first tech because he started bashing the police when he found out I was a deputy police chief. I called American Home Shield and told them I didn't appreciate that interaction.

The issue is still not resolved since June. I just had to call them again today because I woke up this morning and there's water all over my floor in my house because it's not freezing. I don't know what's going on at this point in time. I think it really needs to be replaced. I'll tell anybody I'm not happy about it.

I’ve had American Home Shield for a while now. At the very beginning, they were great. In the middle, they weren’t so great. There have been some experiences that I have not been happy with. Back in May, I had the same kind of situation with the air conditioning unit and that was a complete disaster. But this time, I went in and set up the appointment. The gentleman called me within an hour and it was at the end of the day. This one went perfectly.

The technician realized then that there was sediment disrupting the ability of the valve to shut off. That sediment was due to the hot water heater being old and unused for seven months. The house had not been lived in for that long before we moved in. We replaced the hot water heater and got rid of all that sediment. It continued to leak and the technician realized he was gonna have to completely replace the valves in the tub. He came back a third time. We were afraid he was gonna have to cut open the wall to access the piping, but he was able to do the work without that. We haven’t had any problems since. Although it took us a little bit of time, it’s now completely solved. We’re very happy with the work Richland did.

There was one claim where American Home Shield sent electrical guys and I wasn’t really impressed with them. American Home Shield was struggling to find some contractors to come and do the work for them. They originally told me one company was gonna come in and do it, but I never heard anything. I called the company directly and they said they didn’t work with American Home Shield anymore.

The person I spoke with told me that American Home Shield sometimes didn’t pay them enough to do the work. Sometimes they travelled a distance to do the work and the reimbursement they got wasn’t enough to cover things, so they stopped doing work for the warranty company. For my claim then, American Home Shield got electricians from way out of town. They were over an hour away. They did an adequate job, but they probably weren’t the best.

It wasn't too difficult to submit the claim online. I was given the information of the contracting company and I did a little bit of research on them. They then called to say they were on their way.

I'm a little disappointed across the board as far as them not being able to raise the electric box that goes to the hot water heater. Also, the pressure valve had to be paid for out of pocket, even though it is part of the hot water heater. They said it's part of a new hot water heater, but it's also part of any hot water heater. So I don't consider that an upgrade. I don't appreciate having to pay for that out of pocket.

But I'm glad I got the service. So far, it's worked out fine. You might have to wait a little longer than you want, but somebody will come.

We wait two weeks for the parts and another week for him to come back out with neither part. He then said there was nothing he could do for me anymore and he was going to send paperwork to American Home Shield and wait for a call. I wait a few weeks and there was no call.

I called the insurance company and they hadn't received any paperwork. So they called Sears, got us on a three-way call, and finally got somebody to come back out here. They took it apart, found out what the part was, had the model number, ordered it. We had to wait three weeks and finally got it fixed two months later. I pay over $1,000 for this insurance. I shouldn't have to wait two months for a part on a dryer to get fixed.

The technician was arrogant and said he'd been in the business 30 years and he knew what he was talking about. But he then told me that he had 10 different jobs in that 30 years. So I don't think he stayed long in many places. He thought he was talking to a stupid woman and I was gonna be gullible and listen to every word he said and the part can't be found. It was a mess. They need to get better service people.

American Home Shield comes in handy when you don’t have the money to pay for whatever service you got, because they will get it done for free. But I’m thinking it may be a waste of my money if I could come up with a lump sum on my own. So that when I have problems, I won’t have to pay $125 every time they come out, plus a monthly fee. They’re not all bad, and they’re definitely not all good. I’m in the midst of deciding whether to keep them or not.

My wife got tired of them coming out here and not fixing the stuff, so she called the company and told them to not bring the part down here. She didn't mess with it anymore, and she went and bought a new dishwasher. It's just this last company. They take six days to get a part. After they get the part in, they have to schedule and it might be three days before they schedule to come out. That's one thing. But American Home Shield is fine. I like them being on time.

The contractor worked with my time. I have to drop my child to school and they allowed me to do that. They gave me a timeline of when they would be there. I told them I would be back by 9:00. They came a bit early and they waited. I'm satisfied with the money that I'm paying. I like the fact that American Home Shield is accessible for the price that I pay monthly and the fee that I pay to maintain the equipment at home. It's not costing me an arm and a leg. I would definitely recommend.

Customer service is pretty bad because it’s only online, email, or text, and it’s really inconvenient. You apply online, you pay them, and that’s about it. But I really don’t know sometimes what kind of service I need to request, and then they say this is covered, this is not covered. There is no direct, proper contact. I have to call multiple times, and there’s no flexibility. Other service providers, you can call and there is physical phone interaction with them right away. With American Home Shield, they have their own frame of mind. Every month I pay 300 dollars. It’s like $1,200 per year. Is it worth the amount? I don’t think it is.

My refrigerator keeps breaking down. This Samsung refrigerator is a defective refrigerator. Samsung knows it. American Home Shield knows it. All the technicians know it. Tom’s Appliance and Repair came out. I asked Tom to put in an order to have it replaced. He even said he has one and he’s fixed his over 100 times, but he wouldn’t do it. Every technician says that they can’t put in an order to have it replaced even though they know that once they fix it, a few months later, it’s gonna break down again. It can be fixed temporarily, but it's gonna break down again.

Each time it breaks down, I’m paying $100 for somebody to come out. I’ve done it five or six times already. I have a legal letter into American Home Shield saying that I’m gonna sue because you guys got me in this circle. Every technician that has come out and looked at this refrigerator and fixed it will be included in the lawsuit. I’ve had multiple contractors. I already have a legal letter into Sears ‘cause they’ve already sent two technicians out. Tom, he’s now an independent contractor, but he was one of the Sears technicians that came out the first time I asked to have it fixed a few years ago.

I’ve called multiple times and asked AHS to replace the refrigerator. Each time they say the technician needs to put in an order saying that it can't be fixed for it to be replaced. The lady said I get $2,000 each year for my refrigerator, but they can't give me the $2,000 unless the technician says that they can’t order the part because it’s on back order or the technician says that it can’t be fixed. AHS won't replace an appliance for me even though I've been with them for years and have paid over $10,000. They got everybody in this circle. It’s a scam is what it is.

Nick’s Appliance, I recently made a complaint and asked not to be assigned them again because they came out to service our dishwasher back in February. It was not cleaning and was leaking, and we had secondary damage on the floor. The contractor said nothing was wrong with it and didn’t do any repairs. We just had to submit a new claim. Now, seven months later, it’s still leaking, has continued to damage our floors, and is still not cleaning.

Though I specifically asked not to be assigned Nick’s Appliance Repair because of our experience with them last time, AHS still dispatched them. I called back and spent probably 2.5 hours on the phone. They said they would assign Sears, but there's no Sears in Hawaii. I asked for AC Appliance Repair. They said they couldn’t because he was on hold. I reached out to AC Appliance Repair, and he told me he had plenty of availability. It’s not him. It's AHS. I had to settle for YZ Appliance, which had come out before and doesn't speak English. Now, we’re waiting on them to come out and deal with the dishwasher that was never repaired, and we still haven’t scheduled with them.

The service is not great, but the end result is needed. We manage seven different properties out here. We had American Home Shield with all of them and then slowly started moving away to other insurance companies. We’ve kept American Home Shield for our primary residence because the coverages are better. What started off as a good experience with another company, after we had switched over several properties, their service turned bad, and they started not honoring things in our contract. We won’t be renewing with AHS in the future.

And then, last Friday, the appliance guy came out and said he’s not even looking at it because they’ve already been out here eight times before this. He said again that it’s not the machine. It’s electrical.  And I told him that I’ve had an electrician out here eight times also, and he said that it’s not the electric. So, I have a dryer that is not working, and that’s what I’m waiting on.

The electrician said that the appliance needs to be replaced, but the appliance guy refuses to say that the appliance is broken because if I’m gonna put a new dryer in here, it’s still not gonna work. He said there’s nothing wrong with the appliance. And I told him that the dryer is not working now, but the electricity and my washing machine and everything on that side of the wall are working. So, the only thing that’s not working in my house right now is the dryer from Hughes 24. And we’ve already had two motors and two motherboards put in, and it's still not working.

So, it’s not American Home Shield that I’m having a problem with. It’s the people that they’re sending out because they’re not reporting to American Home Shield. So, they’ve been out. I have every dispatch number and every date that I’ve had someone out at my house. And AHS doesn't have any record of it. They have one report from the electrician, and no report from the appliance people.

The bathroom faucet was leaking around the handle. He put the springs and a couple of washers in it. An hour after he left, I tried it, and it was still leaking. And so, I called back. He came back a couple of days later, and he adjusted it some, and he said it’s fine, and I just have to be careful turning it off and on. And I told him that I’ve been turning on and off these same faucets for over 20 years. I know how to turn them off and on. So, it wasn’t fixed again. 

The difficult thing was, the first time it happened, I called him back, and I called the owner back and told him. And he said he can’t do anything about it, and that I have to call American Home Shield first. And they will create a work order for him to come back out. So, I did that.

I had also put in the dissatisfaction on the review, and I only gave him 2 stars because nothing had been done properly. And so, after, he called me and told me that I don't know what I've done to him and his family, giving him that poor rating, and that I should have called him first. And I told him that I called him when it wasn’t fixed several days ago, and that he told me that he couldn’t do anything, and to call American Home Shield. And that’s what I did. 

My partner had had a stroke the day before or within hours before. I was at the hospital getting him admitted. And the technician was going on and on. And I just hung up on him. So, I decided I didn’t want them in my house anymore doing anything else or trying to fix it yet again. So, I called American Home Shield, and I explained everything. And so, today, they sent out a very capable plumber who took care of it.

I have proof of Accord Appliances lying, and asked three different people from AHS for me to send proof to an email address. Apparently, AHS doesn’t have email addresses, so I wasn't able to send that proof to anyone. I told them, "Don't send Accord Appliances again.“ The highest AHS had was Savvy, backed with 3.7-star rating, and they were good with what they did. They knew it was a water pump issue, and they fixed it. Now, our dishwasher works. AHS needs to redo their vetting process because they hire scam artists. They don’t vet their people, so coverage is literally meaningless. Talking to AHS is the equivalent of talking to a block wall.

They came out on time. The claim was mostly handled all right, but there was some aspects that wasn't fantastic. For the leaking water hookup, the tech was able to get it fixed rough at the top. It was a 1950 starter home and the previous owners were flippers. They did a lot of stuff in a sketchy and not ideal manner, and that ties into some of the issues. Typically, there’s a little alcove that helps keep the pipes more stable. It got swapped out, then the second hookup is the hot water when it got replaced. The cold water was left as is, so it's mismatched. The tech had to physically take it off that alcove in order to replace it. It would have been great if he said, "I could just swap this out for you. That way, it's matching," instead of having to take it apart essentially and use just a portion of it.

When it came to the bathtub issues, he did run the Zip spinning thing but he wasn't able to really diagnose why the drain was slow. It's an older home and it would have been a lot more time-intensive in order to properly address it. When it came to dealing with the hot water issues, he did say it was probably an issue with the limiter. Due to this being an old house, when repairs were done on it, the screw for the lever was absolutely stripped, so he couldn't get in there.

He called American Home Shield and it turns out it wasn't covered. They gave me an estimate for how much it would cost to fix it. Their proposed method was to chop off the lever and replace it. It was $650, which is not cheap. Also, it seems that it would first be attempted to draw out the screw first, which would be a bit more straightforward. It seemed awfully steep and I'm still yet to get that addressed.

He changed some parts in my dryer and we’re still experiencing the same problem. When we’re washing, it makes loud banging noise. And then I called for a revisit. The only thing he could fix was the stove, one of the ballasts that needed to be changed. That’s the only thing that’s working.

I called American Home Shield and they had to move one of the fridge to another company, which is Exclusive Appliances. They discovered that if the error message is still coming on the screen, then there was something about a model so they needed to change it. They stopped the guy and ordered the parts so the guy could get them before coming.

But the Astro Appliances said they were sending somebody. My office is in Sugar Land and I live in Katy. The guy called me said he was 15 minutes away from my house. And I told him I won’t be able to make it. He said he will wait. He doesn’t know that I have cameras all over my house.

And as soon as I got home, I called. I didn’t see anybody around my house. I checked the camera and the guy was never here. He refused to pick up my call. He knew that I caught him.

I have to call Astro back and the lousy customer service agent answered me and she said the guy was there. She said she will see if I can book another person to come out that same day. I didn’t hear back from her. I didn’t see anybody until today. Someone called my store and fixed another appointment saying a specialist is going to come on Thursday between 12:00 and 5:00 PM.

I told him I’m not going to sit around all day waiting for their guys with this wide range of time. So they should tell the technician to call me 30 minutes before he heads up to my house.

Whenever I have to call AHS, they have good customer service agents. They’re always geared towards making sure that my issue is resolved or finding the solution. All the ones I’ve spoken with have always been courteous unlike Astro. I wish they have technicians of their role and that they didn’t have to give the job out to another company. They are a good company. I can recommend a friend to them. It’s the people they have given this obligation to do are the ones that are messing up.

My tenant lives in the property. They noticed that the water was not getting hot so we called the technician. And he was nice enough to come back to check on it, but he said at this time, he can’t do anything. We have to talk to the manufacturer. So, we spent the weekend talking to the manufacturer, sending the pictures, and all that. The manufacturer said it was not installed properly. That’s what we relayed back to the vendor, Brick Street.

They sent somebody again and they checked. I was not at the property, but they didn’t give me any update on whatever the case may be. I tried to get ahold of Brick Street the next day. They told me that something broke inside the newly installed water heater and they had to reinstall a new one. And they initially gave an appointment for 20th of this month, but a couple of hours back, they called back saying they were able to get an appointment for tomorrow.

The experience with the American Home Shield and the vendor, in this scenario, didn’t go well at all. I have been keep calling American Home Shield almost every other day asking them to expedite this because it’s a water heater issue and we don’t have hot water. And they keep telling me that they don’t have that report from Brick Street. It was not a good experience.

It’s been a long time since I’ve had American Home Shield. I had one or two requests with them that were dealt with. But this is something that needed expedited. All we’re asking for is a sooner appointment. And also, I was not happy that they choose some vendor who install something and not check before leaving the property.

We pay a monthly payment. On top of it, I ended up paying again for taking care of this issue with the water heater. They said it was not covered so I had to pay a lot.

The line pressure on my water is too high, the recommended pressure is somewhere around 60 to 70 PSI, whereas my line pressure is 120 inside the house so the expansion tank is also damaged. Then he checked the PRB wall, the pressure regulator wall on the main line–that wall itself is broken. It’s not controlling the pressure.

And then I got the quotation from the Clear Flow that I have to pay somewhere around $475 for the water heater replacement. I have to pay $275 for the expansion tank and $150 for the tubing modification. My policy already covers the expansion tank. But the tube modification is not covered.

On the tube modification, they have added six inches of tube. They used the existing tubing that I have in my system. If you take out the old water heater and install the new one, you install one adapter on the hotline and one adapter on the cold line. They charged me $150 for those two pieces.

I won’t recommend American Home Shield. When I needed the breakdown of how much they have charged, how much has been covered, and how much I have to pay out of the pocket Clear Flow didn’t give me. Even though I called the AHS that I need the breakdown of the cost, they said I have to reach out to the Clear Flow.

In the back bathroom, he replaced the faucet which was fine. When he left, I noticed there was water all over the floor in the back hall. And then when I looked under the sink in the bathroom where he had replaced the faucet, when you turned it on, it would leak. And it was leaking from the hot water connection. So, we had to turn the water off, because we couldn’t make it stop.

That was super disappointing. And unfortunately, because the way our house is old, the little knob that you would use to turn it off right there at the sink was broken and you couldn’t turn it off there because our house is old. So, we didn’t ask him to replace that knob. We had the two leaks that continued to leak even though he fixed them. And then the bathtub situation was a leak from the faucet, but he wasn’t able to disconnect the bathtub drain. And that’s okay. We can live with that. That was no harm no foul. I didn’t judge him on that. I did judge him on the fact that he said things were fixed. There was water on the floor and maybe he wasn’t aware of it, but still sad.

And then I was frustrated with the website, because I couldn’t figure out how to ask for somebody to come back out. So, I called the company directly and they showed me how to do it. I requested another one come out. They had the owner come out who was an older fellow who apologized. He fixed everything correctly. He fixed the faucet. He used the same faucet the guy had. He just did a better job putting connections on. And then he fixed the U-joint in the front bathroom.

By the time that fellow left, everything was fine. It was still a little slow draining in the front bathroom, but he said that’s not a plumbing problem. That’s a problem with the air pipe. That’s a whole another thing that wasn’t gonna be covered under the policy, which is fine. I just needed to know what the problem was and we’ll deal with that another day. He really went above and beyond to explain to us, to fix it and to do it pretty quickly.

The website is hard to navigate when you have a secondary problem. I don’t care to spend a lot of time learning. I was looking for a button that said follow-up or report feedback on a previous claim. I didn’t realize they just had to put in a new work order. I did receive a letter saying that part of my claim was denied. And that was because the first fellow who came out was saying he can’t disconnect the bathtub drain without cutting it–that will make me redo the whole bathroom.

I know for a fact you can disconnect it, because we had a cat stuck back behind there one day and we had our plumber disconnect it. The cat wouldn’t come out for two days. I thought he was gonna die.

I think Big Orange really did their best to come out and check on us and make sure everything was good. They were really nice. I haven’t had any problems. My frustration was because I was new and that was the first thing I was having done under the policy, I wasn’t sure how to follow up. And then the people get me extra annoyed because of the time of day, I couldn’t call because everyone’s gone.

AHS is a good price. I paid 299 straight up for the year for 12 months, non-renewable. And I paid a little bit extra so it would include the house appliances. It was a little bit above the basic policy.

If they wanted to do something to better the consumer experience, maybe they should make something to help a brand-new customer who’s not had this type of insurance before how to file your first claim and give a little brochure, and then how do you follow up if something doesn’t go well.

After the cancellation, my wife got a call saying they could have rewritten the ticket differently so they could have covered it. But telling them that wasn’t my job, because my job is informing them of the problem. Every time they wanna look at one little thing, it’s another $125. I consider them a rip-off.

Oak Valley Appliances never touched my ice maker or the refrigerator. He basically told me that American Home Shield was not going to pay for my broken shelf. He said anything with normal wear and tear was not replaceable. But he put it in anyway and said that the shelf was broken.

Every time I called or had something fixed, it stayed broken again shortly after it was supposed to be fixed. The drain was one thing. Every year, maybe twice a year, we would call them out for our stopped-up drain. They came and they snaked it, but it stayed broken again.

We called every six months because we were having problems with the air conditioner. It was constantly, every three to six months. We were calling about air conditioning because we’re just trying to not be dying in the summertime and not be freezing in the wintertime. Finally, AHS switched to another company because the guy was rude and wouldn’t explain it. It was like he didn’t want to tell us anything.

Now, it’s all on me to make the call to you guys, actually get through, and get some kind of service request going. Before, my kids were here and they could help me tag team, but now I have to set up something with the service people. When they come out, it's always that they have to come back because of something.

I called just recently for a service for my refrigerator because it's summertime. I never heard anything. This was two months ago. I also called for a service for my heater. Same thing, nothing. I don’t even know if the rep wrote it up. I have no idea.

We were being drug through the mud. After working almost 60 hours at the end of the week and trying to get in touch with somebody in between lunch or break or after work and all of that, it’s a bit much. I had my daughter and her kids and husband to help me, but this is the first year I’ve been in the home just myself and my child. We were able to kind of stay on top of it, but that’s just my experience.

The other guy that did fix it was here for two hours cleaning those fans and cleaned out the condensation tube. He spent two hours on his back, and I have not had one issue since he did that. If it’s leaking water, it’s got to be the condensation tube. Had the contractor from Billy’s AC Services come in the house and taken off the panel, he would have clearly seen this.

I think the $125 is a little pricey. My daughter had one, and it cost $35, and they replaced the whole unit. When I went to cancel, they transferred me three times. I held on for 10 minutes, and nobody ever came on the phone. They tried to talk me out of it, even offered two or three months. I’m not gonna use American Home Shield again. I’ll just stack away more money and just pay for it when the time comes.

Southwind Electric was nice and competent, but he made a mess and just left a bit of a mess. He basically said he didn’t clean up after himself. I did hire him to come back and do some more work. But honestly, after he did the second amount of work for me, I don’t think I would have him back. I notice a crack in the outer thing. A little bit too careless for my liking. Since there’s a fee for them to come out, I’d almost rather it not just be for a single issue, but for them to fix two or three things for me. Overall, it got done.

T Mayes are saying that I have to pay an additional $1,500 for something they had to do with the pipes because AHS is not paying it. I’m not a plumber. And somebody else looked at it, and they got the picture, and it’s not all what they said they had to do. I don’t have $1,595. And I’ve never heard back from American Home Shield to see whether or not they’re gonna do anything. And the guy did say something about some bugs. Of course, it’s in the crawlspace, and because of the water down there.

I’ve even been going to my girlfriend's to shower for a couple of days because I don’t want the water to keep running down there. And I’ve got an exterminator coming in every three months. I had to pay $199 for them to come out to do the first one. But now, there are still a little bit of bugs and crickets here and there. And I do have a dehumidifier down there. I don’t have any kids, and no husband. I did buy a dehumidifier, and I asked my nephew to come look, and it’s not that bad down there.

American Home Shield has not done anything. The last time I spoke with them, I told them the same thing I told you, but they have not gotten back with me yet. And they're taking money out of my account every month.

And then, the person told me he's gonna refund my $100 service fee that I paid, but when I checked my phone the other day, I didn't see anything. And I still have water dripping in my crawlspace now, and it's becoming a health issue.

Last year, I had a microwave that was irreparable, and I took a while to decide what I wanted to replace it with. And when I finally made the decision, they showed up with the microwave, and that company did a very good job of taking out the old one and putting in the new one. 

This time for my AC, I was hearing a strange noise from the area where the air return is. And AHS sent Automatic Control out. The technician took care of everything. He did everything that needed to be done and checked everything else while he was there. And everything went well. I specifically requested that Automatic Control be the company that handled the request, because I’ve been with AHS for decades, and Automatic Control has always been reliable.

The price that I’m paying goes up every year, and they never call me to tell me that. I discovered it when I saw that the drafts were bigger. And I’m not happy with it. I know the cost of things go up, but I think someone should call and let me know that they’re changing the monthly fee to a higher number. I can afford for that to happen, but I don’t like it. Especially because I’ve had my policy for such a long time, and it is more than double than what it used to be. 

The coverage also varies for what specific thing. I just know that if something can’t be fixed, they will replace it. So, I like that part of it. But ideally, I don’t like to have to get a new appliance. I like keeping the one I have. At this point, my washer and dryer were used when I bought the house because I bought a used house. I’ve been living in this house for 11 years, and they still work. So, I’m happy with them. I am not going to like it when they finally can’t fix them, and I have to go pick out some electronic thing. I like the old-style washers and dryers that actually have mechanical dials on them. On the other hand, if it’s not fixable, I’m gonna need a new one anyway. And so, I’ll have to put up with learning how to use something new.

My unit is making really loud noises. The outside unit shuts off, but the inside unit continues to run, and it sounded like a loud truck with exhaust just running and running. And so, the guy came out, said he couldn’t find anything wrong with it. He was here for about an hour and then he left. The unit kept doing the same thing, so I recorded a video. Had them come back out. They requested to put a UV light in it, which would be like an additional $600 or $700, but it would be out of pocket. It's not something that you guys would do. But I didn't understand how a UV light would stop the noise. And that's about it. I haven't heard anything else. dw

Now, I talked to a local AC company and the problem is there's no local AC technicians that are contracted through American Home Shield. So, they have to call this company out of Houston, Air City. But I called a local one, and just from playing the sound that I recorded on my phone, they said that it sounds like the blower motor is going out, and that I would need to have the blower fan replaced. That was just listening to it. Now, of course, they're gonna come out and have to look at it and diagnose it and all of that, which I'm gonna have to pay for. But at this point, Air City is the only one that y'all contract with, and I'm not comfortable with them coming back out to my house.

There were two different guys that came. The first guy was very knowledgeable and he was very friendly. He said he tried everything. The second guy named Angel, was young, very unprofessional. He FaceTimed someone to diagnose the unit, to figure it out. I had no confidence in him. The second guy was very odd and I would request that he not come back to do any work on it. I don't even know how long he's been doing this.

As he was getting ready to leave, the dishwasher finally displayed the same error code I originally reported. Only then did he decide to pull the dishwasher out and check the hoses. He suctioned them out and found nothing blocking them, looked at another part, removed it, put it back, and said he was “done.” His only advice was again to call American Home Shield if it happened again. He then asked me to sign a waiver that mentioned “food in the dishwasher,” which I refused to sign because that wasn’t the issue at all.

I called American Home Shield immediately to request a different service company. They told me they’d wait for the report from At Appliance before sending someone else and that if I switched now, I’d be charged another $100 service fee — even though the issue clearly wasn’t fixed. After looking up reviews, I saw many other customers had similar negative experiences with this same repair company. I honestly don’t understand why American Home Shield continues to partner with them. I paid $100 for a service call, and my dishwasher is still not working properly. Very disappointing all around.

Someone came out to look at the fridge. And they told me what the issue was. Actually, I did that in my dryer because I saw that it was under the same family group and they could come out and do both. But they still haven't, the contractor, I am very dissatisfied, to be honest with you, because they're so bad at returning or answering my messages.

Other than that, American Home Shield has been very good at calling the contractor when I call them. So, it's not really a complaint on your behalf. It's just the contractors.

One thing that’s holding them back is subpar contractors. It’s not American Home Shield’s fault, but they need to have their own vetting procedure and there needs to be a list of people they should work with and another list of people they shouldn’t work with. I think that would clean up a lot of problems.

We had a leaking bathtub faucet, and American Home Shield sent Waldorf. They came out, capped it off, and turned the water to the house back on, but they didn’t fix the faucet. I didn’t get any updates for a week, so I followed up with Waldorf, and they said they were done, but they were nowhere near done. They just did an emergency measure and moved on. I had to ask American Home Shield to have them come back out.

Another thing is when submitting a claim on the website, they have limited characters that you can input into the description of what’s going on. I’m sure they did that for a good reason, but it very much limits my ability to tell them what’s going on, and they don’t get enough information to get the right person for the right job.

But American Home Shield has done a lot to improve its customer service and its offering in general. The person who was on the phone with me not only listened, understood, and summarized what I was saying, but went ahead and called the contractor. And then, followed up with the contractor the day after to make sure that the appointments were getting scheduled, which is what they said they would do. I’ve never experienced that before in a warranty company.

Every time I've called in, I've received good customer service. But the reps need a little bit more knowledge in the aspect of certain household items and things that AHS covers. Sometimes these reps would just say the claim is not covered. It leaves a customer like me thinking, “Now what do I do?" I'm left to take the burden of repairs on my own.

From my last two visits, I've had really bad experiences. The contractors don't respect AHS as a warranty company and make money off of me. They’ll say that AHS is not gonna cover what they came for, give an estimate, and cut AHS out. Why don't we all get on the same page and work with AHS instead of telling me that? It makes me feel as if I've wasted my time. Some of the contractors need to be audited or revised. They have things they send to the customer of what is and isn’t covered, and the contractors need to understand that when they get a service call, it's because something is being covered. Overall, there's room for improvement for AHS but they do a good job.

They had to come three to finally got everything taken care of. The first time, they replaced two parts which didn’t fix it. They had to order parts which took almost a week. The last item that they had to replace, which was a motor, eventually got it up and running. It’s been working okay but tomorrow, I’ll probably be washing more clothes, so I’ll see how it goes. But overall, it was fixed and I appreciate AHS for that support.

Another thing is that our furnace is very old and it’s working. But the last time I put in a claim with AHS in regards to the furnace, it wasn’t working. An HVAC person came and found the issue. He said it was a bad fuse. He strongly recommended getting a new furnace right away and said he’d put that on his report to let AHS know.

Other than that, I’m happy with the price and find it very competitive. I’ve upgraded my plan and have no complaints about the coverage. It’s like any other kind of insurance. You pay in case something happens. We paid for many years without having claims, but as our home and appliances have gotten older, we’ve had a couple of claims recently.

In the past, there was a toilet that they were supposed to fix. When the contractors came out, they couldn’t fix it. They had to order a part. They brought a new part out and put it on but he still couldn’t fix it. He said there must be something wrong with the part, so we had to order another part. And still he couldn’t make it work or it worked for about three times and then it wouldn’t flush again. I called them back and they came back, and they said I need a new commode. They will order it.

My husband wanted to upgrade to a taller commode and so I called the office the next day and I asked if the commode as beedn ordered already. The lady said that if I hadn’t asked for it then they haven’t ordered it. I told her that I told the plumber I wanted him to order it and that’s what I was trying to find out. She was rude and condescending. I told her I was trying to find out if it was already ordered because we are willing to pay for the difference to order the new commode.

When they came in to put the commode in, they redid everything. A day later, it wasn’t working again. And so I called her back and I said they are not coming back out and that there’s something wrong with our house. She said they’ve been out there five times and it wasn’t fixed, and so there’s something wrong at our house.

I ended up having to pay for another plumber myself to get that fixed. They told me they do not have anyone else that could work on a pressure flush type. When I got the other plumber out, he said the other guy didn’t know what he was doing because it’s not that hard to fix. I didn’t need a new commode in the first place.

We have AHS in another home and we’re shopping around to find another company. If you have one or two claims a year, it’s almost like they’re trying to find a way to say that we have to pay a portion of that. If I have one or two claims a year, that might be around $400, but I’m paying almost $100 a month. They would also find a way to say that the issue is pre-existing.

They take people’s money all the time but when there’s something they need to get done, it’s like they’re begging AHS to do something that they’re being paid to do. My brother stopped using American Home Shield. Several people that I know that I turned on to American Home Shield have already left and gone to other companies.

Recently we had a toilet that was in our master suite that was messing up. D&J did an excellent job. But if anyone would ask me if I recommend American Home Shield, hell no.

The first claim was not the best at all, but this one in exchange went well. The freezer was making a lot of noise. The guy from Sears was very professional, helpful, and knowledgeable. He came in, did his job in 45 minutes to an hour, and left. He was able to address the situation and it's working like a dream.

I finally figured out that if you called instead of going online and ask them to wait on the phone a minute, I would Google what are the ratings for this company they would send out. If I thought it was a 2 and people were screaming about how horrible they were, then I would ask, "Can you please assign someone else?" AHS would, so I did appreciate their willingness to put a higher one on. I know sometimes customers can be horribly brutal in their ratings, so anything moderate, I would take something higher than a 2.5. I live in a big city, so AHS should hire higher-quality contractors, if they could.

To encapsulate everything I've experienced, it’s probably been confusing, frustrating, and surprisingly unhelpful. Almost every contractor I've had come into the house has nothing but negative things to say about AHS. That doesn't help and the confidence goes down. Their experience affects me too.

On the other hand, American Home Shield’s services are good with just some. I’m paying for a service every month, but when something broke, it wasn’t covered. For instance, I had to pay $9,000 for repairs of my air conditioning. But, I’ve heard other people having theirs covered. Every time I try to cancel their service, they offer me something. I don’t know how much longer I’m gonna keep them.

Also, I’ve had toilet issues before. I asked the plumber if he could check another toilet, and he told me that I need to call again. I have four toilets and need all of them inspected, but I have to make four separate calls. It will cost me another $125. It doesn’t make any sense. I also have a job and don't have time for that. If someone picks up the phone right away. I can make it. But, I got caught up in a voicemail loop. Overall I’m not satisfied with American Home Shield service.

I have been with American Home Shield for probably 10 years. Customer service is good, but the price has gone up a bit since I started. Also, my understanding was the AC claim was fully covered, but it wasn’t. I end up having to pay $560 in addition to my $100 service call fee upfront to get this work completed. I contacted American Home Shield, they quoted paragraph B, and it’s confusing. The contractor says most AC units like this would cost between $500 and $700 out of pocket to finish the job.

Overall, my experience with American Home Shield was good and positive. However, their website could have used a few more detailed options on issues. The prices keep going up, but they’ve been able to replace several things in my home. That’s why I keep it.

So, timeliness is the biggest issue with AHS. Because before the first time they get out there, if that’s two to three weeks, then they have to order the part, and then they have to wait for approval. It can be exhausting and frustrating. 

But this last time with Pleasant Valley Heating & Air, it was the smoothest ever on any of my claims. Everything happened within a week. They came out, ordered the part, and got my AC fixed. First time ever. I was impressed this time. 

What happened was our air conditioner blower stopped working on my main unit. So, I submitted the claim via their automated phone service, which was easy. And then I got the email notification of who was coming out. Then, I called them the following Monday morning and talked to them, explained what was going on, so they could put it in their system. And they scheduled me, and then they texted before or as the repair guy was coming to the residence. Pleasant Valley was good. This was a new company that they gave me this time, and I was happy with these guys.

I also don’t like their process for the Freon. Because I had an issue one time where they replaced the compressor and, just over a year later, it went bad again. So, I’m sure it was faulty. And they would not budge on me having to pay for the Freon again, which is quite expensive. A compressor should last 10 to 15 years, and this one lasted only a year. They just told me they’re sorry. And that was $1,200 out of my pocket for Freon.

I’ve been with American Home Shield for 15 years. It came with the house when I bought it. And I like not having to worry about replacing stuff when it’s broken. But I don’t know if they’ve changed their process and let the contractor actually immediately order the parts that are required, which, hopefully, they did.

So, I’m satisfied with AHS. They’ve done a good job so far. I haven’t had that many claims, but this was the second time for the refrigerator. And the other issue I had a few years ago was with a garage door. And that was the only time I’ve ever used them. But they actually handle claims nicely. Everything is online. And when they assign a technician, I get a call immediately from Eagle Eye or whoever is assigned, and then they let me know what they’re gonna do.

American Home Shield was great. So far, we’re pleased with them and we’d like to stay on. But I could’ve used a higher-quality technician.

Recently, my AC stopped working completely. Climatech did the troubleshooting and replaced the transformer on the same day as they had the part in the truck, and now my AC’s okay.

Original Review: Oct. 13, 2025

The touch pad on my oven went out on 9/20. They were quick to get a tech out on 9/22. Tech was great. The part they need to fix the stove is discontinued and they could not get a part and figured AHS would most likely replace but said they might be able to find a part. AHS told the tech that they found a part. When it was received it was not complete and not usable. They sent it back. AHS said they would get another one. On 10/9 contacted AHS about status of part. After chatting with 2 different people they said it would be delivered to the tech 10/10. It is now 10/13. The tech contacted me to say no part. Contacted AHS. They said the part was not ordered as it was not available and did not know when that would be but they would let me know. So how long am I supposed to wait without an oven for the chance they will find a working discontinued part. Total sham. Do not waste you money.

If American Home Shield doesn’t have a contractor available in the area, I would be open to them paying me so I could use a contractor who either installed the system or they have worked on it before. As long as the process stays smooth, it’s very beneficial to have the same contractor come out. For my last air conditioning issue, I’ve gone out-of-pocket because I didn’t want to go through the headache with AHS again. That experience has made me consider not recommending them to my clients and possibly canceling for myself.

They also force you to do a cash in lieu offer because nobody wants to spend four or five times of what the actual cost of the hot water heater is. And then, the cash in lieu offer is substantially lower than what a hot water heater costs. It’s somewhat of a scam, in my opinion, but it is what it is. I’m on the fence of canceling.

What it was, was I have a gas oven and gas ovens fluctuate high and low to where the temperatures I see on average temp, where an electric oven holds temperatures a little more steady. I did not realize I had a gas oven. The repair call came in with some great information. So, he walked me through everything. We ran tests. We ran thermometers. So, he ran a thorough inspection. But during that timeframe, he was explaining what he was doing. He was explaining to me what I had. He was one of the best repair techs I’ve had to come do something for me.

So, AHS is a peace of mind. I know if something goes wrong, that I’m gonna have an expert come in and fix it. And it’s one of those things that you hope you never have to use, but it’s nice to have it.

The second one replaced the switch for air control in the fridge, and now it seems to be working again. However, he ignored me on the washing machine when I told him that I think it’s the sensors, because he thinks it’s the rods and I didn’t have the report on the rod replacement done by the previous contractor. So, he replaced the rods instead which had actually already been replaced by the previous contractor.

After that, he came back from the basement saying he fixed it and it’s working again. But it still didn’t work. When the machine is turned on, it acts like it’s gonna work, but then it unclicks and opens up. I tried that a couple of times but it kept doing the same thing and randomly turned on. There is also now a banging sound against the machine wall where he placed the rods. He evidently didn’t do it correctly. Now I have 2 problems which could be a fire hazard so I unplugged the washing machine.

I was very upset because the people they sent out kept telling me that I don’t know how to wash clothes, that I don’t know what I’m talking about, and that clothes can’t be washed in cold water. So after the second guy left, I called American Home Shield again and said the washing machine is still not working right. The customer service person didn’t have notes from my first call. Then, a supervisor told me to wait 24 to 72 hours for the guy to enter his information. They’ll evaluate what the technician did and then they’ll get back at me. They charged me $411 for the warranty and $125 for each time they come out. I could’ve hired somebody myself and had them do the repairs.

There was a gentleman that went for my refrigerator. He was a nightmare, and I would not recommend him to anyone. It took almost a month. We were without food for a month. I argued with American Home Shield that I had to wait. They kept on rescheduling us because they were very busy. I told them I was gonna get my own, but they would not reimburse me. We were very angry with the one that handled that. That vendor is brutal. Javier Zamora and the other one didn’t even know what they were doing. He made a big drama when he reported to American Home Shield.

What we did not expect was the treatment from American Home Shield. I called the manager, and I finally was reimbursed, but I told him anybody else would have really not tolerated what I’ve tolerated.

The initial issue was my sink was not draining like it was supposed to. I was thinking it wasn’t draining like it should, whether it was the drain or the garbage disposal. Northwest Sundance Services Inc. Portland came out. The contractor filled the sink twice and said it was draining okay, and said to check it after 30 minutes, if it’s not draining okay, call him and he will come back. The drain would fill up just about to the top of the sink when I was rinsing dishes. But now I’m doing it where if it does come to the top when I’m doing dishes, I just run the garbage disposal just a couple of whirs and it’ll drain itself.

AHS is fairly quick at getting out. Sometimes I have to wait, but nothing drastic. Most of the time, it’s not really an emergency. I have had no problems at all with AHS. They’ve all been very nice.

The most recent service was really good. There was a leak in my tub and a problem with my garbage disposal in the sink. K & S Plumbing Services fixed both problems. They actually did a good job. They had to come back for the tub leak because they had to order some parts for it. They had to replace the stem. It took maybe three or four days for the parts. They came on a Friday, and they came back on Tuesday to finish the job in one day. I didn’t have any complaints.

I had a claim where Hi-Tech Appliance Services came out for my wall oven, which was not working. Contractors came out twice. The first contractor was garbage. He had no knowledge of anything. The second contractor, Hi-Tech, was very, very good. That’s the only company I want back in my home. He knows his appliances, and I was very happy with him. Right now, I’m waiting for a new oven. I haven’t picked one out yet because I haven’t had time, but I’m planning to look at Lowe’s before I make my choice.

I’m probably going to move up to a higher-level plan now that I understand how the warranty works. I want the best plan from American Home Shield.

Recently, I called American Home Shield for my ice maker that was making a bunch of noises. The tech came out and told me what to do to keep the ice from overflowing and hitting the back. It still kept making noise, so he came out and replaced the wire the other day. I really like that guy who came out. I also like the people that that they send out any time I called. They don't always answer and are not easy to get ahold of, but they're very nice and helpful.

The only issue I had years and years ago, my microwave just kept messing up, even beyond the three-month period where the contractor can come back and do it for free. I could have bought multiple microwaves with the amount of money I paid. They finally just replaced the whole thing, and I haven't had a problem with it since.

As a matter of fact, I was gonna reach out to American Home Shield because my price increased. I started with $70, and my monthly payment now is $199. That’s pricey. I don’t like that. But, overall I’m satisfied with their service. I have been with them for five years now. I have at least three or four friends who signed up with them. I’d say American Home Shield has been very helpful. They have taken care of our needs, whether it’s fixing or replacing the appliance.

I have been with American Home Shield for 10 years. They renewed my contract last month, but I didn’t get a renewal contract. I know they charged me. I was thinking I would get it early this month. Overall, I’m satisfied with their service. Everything has been really good.