American Home Shield Reviews

The tech was professional, courteous and he knew what he was doing. He got in and out. The people who have come out so far have been great.

There was an issue with our oven door and I couldn't even open it because the hinge was broken in there. The techs came in and ordered the part. We got the part a few days later and we called them up to schedule an appointment. Then they came back and replaced the part. They came pretty quickly, too. When they were here, they found something else that was wrong which they had to replace as well. So, they came back and replaced that also after two weeks. But since they replaced the hinge the first time, we could use the oven already.

After I made the claim, the electrician called me back within 48 hours, and he was out within three days. So, it was good timing. He was able to explain everything that was going wrong and he made the repairs very quickly. So, overall, it was great service. Everything is working better than before because one of the switches on the lights was kind of flickering, and it finally went out. He replaced the switch completely so it's working perfectly fine now.

They called within hours after I submitted the claim online and were able to get someone out quickly and everything was fine. The techs had to come twice. The first time, the techs didn't have a part so they had to order it, but each time, they were nice. They were awesome, quick, got it done and were in and out.

Our dishwasher wasn't turning on. It would light up on the console but it wouldn't start a cycle. The tech from Valley Pro Appliance Repair came out in a super-fast and timely manner. He had to repair some kind of an electrical board and within a day and a half, he had the electrical part that he needed and had it repaired. He was back when he said he would be back and he did an amazing job. I was very satisfied with what he did. It was one of the best experiences I've ever had with a tech.

The water dispenser in the refrigerator was not working. It took two minutes for me to do a claim online to American Home Shield. I never met a guy more knowledgeable than Bruce. He was the technician that came. Unfortunately, the water dispenser can't be repaired. Bruce explained why. He proved where the problem was and then he told me what was gonna happen and what my options were gonna be. Now, I'm stuck with a $1,350 credit for a new $1,900 refrigerator to replace a $6,000 refrigerator. So, that part's a little frustrating. Other than that, the experience going through AHS and the fact that I have insurance, where they could even come out and handle stuff like this, is great. I wish there was a little more flexibility in the options. But I feel that AHS is an incredible value for any homeowner.

There were a lot of issues before because every time AHS sent someone, they never could correct the problem and they never came back. But AHS refunded me my money so I decided to give them one more year and see how it goes. So far, it’s been going okay. Recently, a tech came to fix my toilet that was stopped up. He was very polite and efficient.

I was not very happy with the first company that American Home Shield sent out. The second company was much better. I had an outside spigot leak and a main water valve leak. They said the outside spigot is not covered. I wasn't aware that anything outside of the foundation was not covered. But then the inside water leak was maybe two inches inside the foundation. The tech pulled out his phone and used his flashlight off his phone to look at it and said, “Yeah, it looks like this water might be coming in from outside. I don't know if this is covered or not. Just keep an eye on it.” Then that was it.

I scheduled the preseason check for my air conditioner. A contractor came out and said that everything works fine. I recommend American Home Shield for any new home purchase. It saves you money when you don't have to pay for the actual maintenance. You just pay for the initial fee.

American Home Shield has been pretty good, so far. The first claim we had was the air conditioning and the AC people were excellent. The second one was the Accord company in Palm Desert here. We've had them before. They had to order a piece. But that has been a while and we haven't heard back from them about our refrigerator. We’ll wait a few more days, and then we'll follow up to see if they've got that piece.

I had an issue with the pilot light of my boiler. I didn't have any hot water. I had to get someone else to come out and repair the pilot light switch. Ace Heating and Cooling wasn’t able to do it. I still have a problem with my furnace. Ace Heating and Cooling was supposed to be replacing that in my house. They told me that they hadn’t received the unit yet. Maybe American Shield found one but never brought it to Ace. It's been going on for about three months now and I’m still without heat.

The washing machine was leaking and after 10 times, they plumber finally figured out what was wrong with it. American Home Shield has been getting everything repaired now.

I've had a couple of recent claims in the last month for plumbing. So far, so good. The sink is not leaking and the toilet works normally. AHS is definitely worth the money. It would have cost more than both my monthly fees and the 100 bucks to pay for them to come out. I like the app because it's like Uber and it shows where the contractors are. With other companies I get an eight-hour window. With AHS, at least I can get a better time. When the contractors get here, they're usually in and out. They're respectful and they do what they say.

The water heater wasn't working. The water was cold and it was leaking from the tank. The guys came in and said it had to be replaced. They took out the old one and put the new one in. They were professional and so we appreciated it. AHS was really thorough. That was a pretty quick turnaround between everything that had happened. It didn't cost us $4,000 like we were originally planning to spend. It was a good experience and great customer service. The people who they contracted out to were excellent choices.

One of the filters in the toilet died and needed to be replaced. It was making a really loud noise every time we flushed it. It had been doing it for years and we didn't realize that it was. We just thought it was part of the house. But it started getting worse. I put in a claim one morning and the plumber came before noon that day. All I had to do was describe the situation and before I could even flush the toilet, he already knew what was the problem. He had the part in his truck. He fixed it and was on his way. Today the sink is clogged and backed up, and we can't run the dishwasher. It just needs to be snaked. But we don't have a sink. American Home Shield is going to send someone tomorrow. It's been very easy to work with them. The people that they've sent out are very professional. It's just that our annual fee keeps going up and the deductible has gone up twice too.

I'm very happy with AHS. I did belong with another home warranty company before them and the difference is quite a bit. AHS assigns your case right away to someone. Sometimes it takes a while depending on what's wrong to be fixed 'cause it has to go through the approval process. I do wish that was a little bit faster but I had no issues with any of the repair items I've put in for.

I've put in claims for washing machine, air conditioner, and refrigerator to American Home Shield. The most recent was electrical. We had a section of the house that appeared to be without power. Things weren't working and it didn't show up on the breaker box or anywhere else, so we couldn't figure out exactly what was going on. The electrical guy was quite good, easy to work with, and took care of it in two hours.

Our refrigerator broke down and it was wonderful dealing with the tech. He came in, asked what the problem was and went right to work. He had the refrigerator working within 15 minutes. The experience with American Home Shield was easy, straightforward and professional.

The techs came out for my bi-annual tune-up of my air conditioning system. The unit upstairs wouldn't work and they had to order some parts. They came back and put those parts in. They were very polite and professional. They've been doing my work for years and I trust them in my house. I know they'll do what they say. AHS can be difficult sometimes in terms of communicating. Sometimes I have a little problem getting to the right person. But most of the time, they're okay.

The power button was off on the AC and the tech turned it on. I had to pay $100 and not to make a total waste of money, he checked out the unit and said that it has got life left in it and had Freon. I'm hoping he checked out the unit as best he could.

The dishwasher was not heating up properly. I did a claim online and it was very simple to set up. Then, the guy came out and he was super nice and friendly. He told me that he didn't have the correct part, so he would order the part and get back to me. Everything was really fast. He came back within a week and fixed it. Then, I did something wrong and I thought the dishwasher wasn't working again, so I had him come back out. But it was just a user error and he fixed it right the first time. Everything's running smoothly now and the service was spot-on. I was very pleased with AHS and I will stay a member.

The main issue was that my furnace went out. Before it could be replaced, the electrical should be properly set up. There was something that warranted an electrician to look at it. The two companies that were used, Peak Performance and 2B Electrical were very responsive. They came out right away and got the information back to American Home Shield. It just took them a little bit of time to approve whatever it was or whatever they needed to do, so there was a little bit of lag time. But all in all, it was a good experience.

AHS can make the claim submission process easier. When I called them to submit a plumbing claim, I had several issues and I wanted to hear them touch on all my issues with it. I had some sewage blockage and a leak behind the washer-dryer. Harvey's Roto-Rootered the sewage blockage and they got it out. But they had to go in my utility room and Roto-Rooter out under the hot water heater. The next day, I went to take a shower and there was no hot water. I went to look and the pilot light was out. I called and asked if they could relight it but they told me it was a completely different issue and that I have to call it in with AHS. For the leak behind the washer-dryer, they tightened the knobs but the plumber had to cut out the drywall for that. He said that he called and AHS said they would come and replace the drywall but I haven't heard a word from them. AHS has to come out and replace that drywall.

I've had to make a couple of claims over the past 8 years that I've had the contract with AHS. The package that I got is probably a little more comprehensive than some of the others so I kind of didn't hesitate. It's a nice security. Recently, my air conditioner had a cracked pipe. I usually get a text or an email the same night when I make a claim. But it was after five and the company was closed so they didn't call me till the next morning. The tech came in on time and knew exactly what it was. He fixed it and was in and out in about 15 minutes. He was very nice. In retrospect, I probably paid more than I should have for the $75 fee. I could have gotten someone to help me and the pipe fixture was probably $2 but that's not my area of expertise. Being a single mom, it's nice to know that I've got kind of that handyman option available.

I'm enjoying the service through American Home Shield. I've only called them twice and I'm satisfied with the response and the repairs. The latest repair was for my faucet in my kitchen. I called them and I paid and told them what was wrong. Within 24 hours, I got a response from a contractor and it was good to go. A part had to be replaced and they had to order it. It was a while before they got it. The part came to my house, and I called them, and the man came over, he hooked it up, and I'm fine.

We've had two claim experiences with J & M Plumbing and overall, we've been pleased with them. The installs took a little longer but that's predominantly because our house is old and has old parts. They had to track them down to make those fixes. The work has been decent quality and the interactions with J & M have gone well. I have no major complaints and we're thinking about using them for some other plumbing works that we need to do. This time around, they used the apprentice who had been tagging along on the first install. We had him to do this repair for us and he did a good job. He was personable and timely in his installs. We've been able to engage with American Home Shield to take care of the issues that we have. It's a lot more effective than a car warranty. People should purchase the home warranty. It provides peace of mind and support for those unexpected challenges we always encounter with homeownership.

American Home Shield is worth the money and I've recommended it to all my friends. I've filed claims for my refrigerator, my ceiling fans, and most recently, my pool pump. It was an older pool pump so I had to pay an additional 250 to upgrade it but it's working fine now.

I have a forced air furnace that wasn't shutting off and it ended up being the unit on the wall in my house that was broken. So they had to replace the thermostat. The tech was very professional. He came out extremely fast, within an hour of calling me. It was very quick. I've never had somebody come out that quick. I love having American Home Shield. I had never had an issue filing a claim or with having somebody come out. Everybody that I've had come out and actually fix something has been great. I would recommend them to anybody that ask, and I have in the past.

The contractor did their job well. It would be better if they had everything that you needed done in one service, but it is what it is. They got everything working fine. They swept up the floor from all the things that they pulled out of the dryer and cleaned everything up. Anything that they moved, they put back in place so that it looked like they had never been there. I did think that there was an issue with the dryer after they left because it was still sweating and not drying. But they determined that it was the vent that needed to be cleaned. So I called out a vent guy to come out and clean the vent. Once that was done, it's been working fine ever since.

I had a blockage in the sewer. I called American Home Shield and the contractor came out in a day or two. He couldn't complete the job just because I didn't have a cleanout. They told me I had to pay for it. Then they would take care of the blockage. But he fixed another issue, a sink, while he was there. I tried to text that plumber back and asked him if he could do the cleanout, but he has not responded. So, I hired someone else to do it. And then when I call back, hopefully AHS won't recharge me another $100 service fee.

I had someone come out and look at the water heater that wasn't working. I filled out the request online and AHS had those folks contact us. Then the tech came out within a couple days and he got the water heater running for us. So it worked out well. He did a good job. It would have been nicer to have hot water a little quicker. But I don't know if anyone could have come out any quicker than they did. Other than that, everything went well. AHS was reliable. They did a great job. AHS gives me a sense of security knowing that things are taken care of.

I like AHS and I will 100% recommend them. I like the website because it is simple. It is easy to click and find the actual options. You can just scroll. When I did an electrical claim, I got a few emails about it as well as the confirmation. It also gave me the option if I wanted to track the repair guy. When he came, he explained it to me and everything works perfect now. He was professional, on point and right on time.

Aladdin's Plumbing came out for clogged drains. I had to just submit my request through American Home Shield's online portal. And then, all of the communication came via text and through the system. It was fully automated. The tech was very professional. He gave tips and tricks and took time to explain. No more clogged drains. AHS is a good service. It was fantastic and very user-friendly.

The slop sink in the basement was backing up and not draining completely. I had to call American Home Shield in the evening and they moved pretty quickly on it. Simply Plumbing came the next day in the afternoon and they were very professional. I would definitely recommend Simply Plumbing.

A service tech came for an HVAC claim and he was very helpful and informative. He set my mind at ease. He seemed to be very thorough too. The air conditioning now works so he knew what he's doing. I had an excellent experience with American Home Shield and I'm going to renew my home warranty when that comes due.

The refrigerator went out. The computer thing at the top where it reads the numbers went dead and it all stopped working altogether. SNL Appliance Repair fixed it and they did a good job. They had to order the part and they were honest about how long it took. It took a week to order the part that they needed, so it was fine. I would recommend others to get American Home Shield's service.

Victory Heating and Cooling, the company that was contracted to replace the furnace, was wonderful. We were a little worried because we knew that by going through a home warranty, we didn't have a choice in who we get to use. We felt very comfortable with Victory. At one point, someone from American Home Shield called and I could not understand what she was telling me. There was a language barrier. I was trying to get my claim emailed just to eliminate that step. So, there was a day or two when we were in limbo. But Justin from Victory was able to fill us in on everything. In hindsight after talking to Justin, that rep was trying to let me know what we would have to pay for labor and what would be covered. It was just this one hang up but that was a delay getting our unit. But that was not anybody's fault. Using AHS was a great experience.

I had to wait for quite a while to get someone so I could file my claim. Other than that, the contractor was very professional and they did a good job.

My claims in the last month for the plumbing and electric went very well. With the plumbing, I was surprised because I sent the request in the morning and by noon, I was contacted by the contractor. That very same afternoon, they came to see the water damage that I had. The plumber showed me the problem and then having some water damage that I ended up filing a claim for my homeowners insurance. They explained me some parts that I didn't know how to proceed.

The technicians come to do a job and they complete it. I'm happy. Sometimes, for the repairs to be performed, they take a little time, but because of the COVID, they're worried that things are happening. That's been affecting American Home Shield, but they are excellent. For $100, they come and fix the appliances, and it’s excellent to have a warranty.

Everything was good when I called American Home Shield. Their contractor came right in the window they gave. He was a very polite young gentleman.

A tech came to do a checkup of the air conditioning unit. He finished his job the day before and he did a great job. He was fantastic. He went step-by-step, explaining everything, and my questions were answered exactly. I had a claim with my washing machine before and the tech did his job and explained everything to my daughter. The two experiences I've had have been great.

The tech found a leak and he is supposedly gonna be done today. The only thing I didn't like is that he was supposed to come out yesterday but nobody called and then rescheduled it for today. Dropped the ball on that somewhere. But he is working on it right now. A lot of times that I've called AHS, the wait time was crazy. It was way too long. We canceled AHS at one time because they didn't pay for hardly anything. But then, we gave you another chance and see how it goes.

American Home Shield notified me that a check-up needed to be done and I also needed to have the air conditioner cleaned to get ready for summer. The technician came out when he said he was going to. He showed us a part that needed to be replaced. He had the part right there with him, so he replaced it. He also checked the gas heater and made sure that it was burning right. He cleaned the heat pumps. I've been very happy with American Home Shield. It’s very professional. Their techs gave me plenty of notice when they were coming out, and they called before they came. The job needed to be done, they didn't talk me into it.

I was with the technician the whole time he was at the house for the AC check-up. He had a paper thing that he was writing down. Two years ago, they gave me the paper but this time, he said it was digital. But they didn't send me anything. I had to call them twice. They finally sent something, but it was just a quick statement saying the system was working properly and it didn't need repair. It also said that that the system was an older model in fair to poor condition. I'm paying $75 for the gentleman to write down, make sure everything's good, and for him to give me that paper back to me, not a statement. I'm about to sell the house, so I need something to tell the new buyers that everything is working fine.

I had a problem with my icemaker. There's a little motor in the back of the refrigerator that keeps the waterline warm that makes the water the icemaker uses to make the ice. The motor had to be replaced and the contractor replaced it. It's been functioning very good since they came out.

My AC was not cooling my house. Submitting a claim to AHS was fairly easy but my issue has not been resolved. The tech submitted the report stating that the coil had to be taken out of the closet and cleaned. He informed me that it'd be cheaper just to get a new system. So, at this point, nothing has been done. When I spoke to AHS about it, nothing could be done as far as help with the unit goes because it hadn't been serviced. I didn't like that and I will not be renewing my contract. This whole time, I had the peace of mind thinking that I was at least partially covered. To know that nothing will be covered is unacceptable for me. I wouldn't recommend them at all.

The refrigerator wasn't staying as cold as it should and each day, it got a little less. So I made the claim on the 27th, Friday. Somebody came out on Tuesday, the 30th. When the guy came out, the refrigerator might have been at 60 degrees. It was the coldest it could get and that the freezer wasn't working at all. The ice was all melting and I had to throw away everything in there. The technician tried to fix it but he said that it couldn't be fixed. It was one of these units that didn't have a port to put Freon in it. It was leaking Freon.

When the water was not coming out very much with my washing machine, I told American Home Shield what was wrong, and they took the claim. The commercial I saw on TV said they would come out and make the repairs, but that never happens. For this one, I had to wait a week before they even made their first come out. Other than that, the techs were very nice and respectful. The guy recommended something that was not covered to be fixed, and I had them to come in. They had to order the part, and I had them put that on. They did okay.

It has been easier for me to submit claims to American Home Shield online. They send me a notification for someone to contact me in 24 hours. But, I was a little confused when I was trying to do the online claim for the bathroom issues that I'm having. In my coverage, it says, shower and leakage in the showerhead but their system doesn't let me pick that online. When I hit leaks and I continue, their system says something a little different. I don't know what category that will fall underneath. I did leakage but couldn't describe what my issue was.

We had a problem with our dishwasher. The technician that came out was able to evaluate it. He had to order parts. The part actually got in after about six days, but they had plenty of time to make sure that the part would get in before they returned. And so, we had about another week or so of part in the house but no repair, without the dishwasher. Then he was able to return and install the parts. The dishwasher has worked fine and cleaned better than ever.

American Home Shield has sent somebody out right away for any issues we've had. It's been great. We had electrical issues where our ceiling fan was. It would trip the breaker every time we put the light switch or the fan on. Carry-On came out and diagnosed the problem. They were terrific and very efficient. Everything went very well.

I have two furnaces, and one wasn't working. The tech figured out why the one wasn't working. And then the other one stopped working. So when he came back the next day, he figured that one out too. The reset switch on one needed to be pressed, and somebody had turned the power switch off on the other one. It was just a matter of seeing what was wrong. He very quickly figured out what the problem was.

In the past, whenever people come out, they just never had the supply. They'd always have to reschedule and that's what I don't like. I've had AC unit out and I waited two to three weeks to get it fixed. The contractor came out and said that my unit was not up to code and they charged me thousands of dollars. When I looked at what they've done, I didn't believe they brought my unit up to code, which they said they would have to do. That was a really bad experience and that particular issue almost made me cancel the service. But this last visit, I just liked the quick turnaround of Astro Appliance and I appreciated that. The tech was on time. He called and kept me informed. He explained the whole process and the actual repair it took. Once they got the part, which came within three days, they rescheduled, came out and resolved my issue. Nonetheless, AHS should improve in their scheduling.

My water heater wasn’t working right and I was getting a lot of black ** out of the hot water heater and really stinky water. The rod in the tank went bad. I called American Home Shield to open a claim and it was easy. They helped fix the problem too. It was quick. The repair people were on time and very polite. They explained everything good. They put a new rod in the water heater and that was supposed to help fix the chemical reaction that was happening in the tank that was giving me all the crud and smell. They also bleached the tank to kill all of the bacteria. I'm still getting some leftover black ** every once in a while but the smell’s all gone and the water heater is working great.

I don't like the answering machine when you call in and claim. I've only used American Home Shield twice. The first time was a couple months ago for my garage door spring. When I called it in, I didn't get a chance to tell them it was the spring. They just figured it was my garage door opener. And there was nobody to talk to, to say, “It's not the opener. It's the spring.” They could have said, “Well, that's not covered,” and saved everybody a big hassle. But we had to jump through hoops. That part of it, I don't like. But other than that, it has been good so far. AHS lowers the price anytime. Recently, the furnace was smelling. It was burned up. The contractor replaced the blower on the furnace. The tech took it all apart, looked and did what he had to do. He did a good job.

My compressor outside was not coming on. I sent in a claim online and the website was pretty easy to use. I filled up my information and it was really easy. Then the contractor showed up the next day. It was pretty fast. They went upstairs in my attic and they were checking everything with their voltmeter. They went outside and then they finally said there was a little piece that shorted out and it had to be replaced. So they replaced it and everything started working again. They were very professional and knowledgeable about what they were doing. Since they left, it’s worked great. All in all, AHS was user-friendly, very reliable, and always timely.

My heat pump went bad. A tech came and said the compressor was bad. I asked if it was covered. He looked at what was covered under the insurance and what was not. That was when he told me that my compressor was covered but I would have to pay for the Freon. American Home Shield only covers up to $10 per pound so I had to pay the difference. He then said he had to order a part and then they can have it in two weeks. He later did the replacement. Things worked out well. I also did a rekey with American Home Shield and that was cool.

The tech from Myers came out to work on two different issues. One issue was the turn valve on the cold water was leaking in the laundry room and he replaced it correctly. Then in one of my secondary bathrooms, the valve was also leaking on the toilet. He replaced the line and the on-off switch as well. Whenever we've called with an issue, American Home Shield would send the representatives to come out and it’s been taken care of. My only issue is the timing on some of the items. Like last year, it took about a week for the part of the AC to come in and for it to be replaced. This time with Myers, it took approximately about a week before they could come out and take care of the issue. Other than that, everything is seamless so far.

The fridge had a leak. I did a claim to American Home Shield online. Then somebody called us. They set up the appointment then they sent somebody. He was very polite, and he did the things very quickly. It was a quick fix. He came on time. He was very professional.

Total Pro Plumbing came out for our clogged drain and they were great. They unclogged the sink in the kitchen.

We had a type of newer heating system and it was supposed to kick on automatically when it gets to a certain amount of degrees. Here in Texas, if it gets under 40, it's supposed to kick in automatically and it didn't. I did a service request to American Home Shield. The thing is I hadn't paid in a while. When they said that you make the payment, everything would kick in right away. But what was not told to me was that it would be $100 for the service, which we didn’t find out till after I paid. I was gonna pay anyway. It just would have been nice to know that up front.

I got American Home Shield in Illinois when I bought a condo and I liked it so well that I renewed it. And now, I also have a condo in Arizona. I insisted that I have a home warranty when I purchased this place and I went with American Home Shield. I really appreciated their service anytime I called and I've had service calls at both places. I have appreciated the quality of the companies that are doing the repairs and the employees of those companies. So I feel really good about having American Home Shield. Recently, I had stacked things too high and something knocked an arm off the mechanism of the dishwasher. I didn't know how to put it back on, so I called AHS. The guy came out and he was very timely. He put it back on and showed me how to fix it if it came off in the future. I also talked to him about what kind of dishwashing powder was best to use and he was very helpful.

We went to use the microwave and no lights were showing. It appeared to have no power to it. It wouldn't work. The technician replaced a fuse panel. He was very professional and very friendly. It was excellent service. Having American Home Shield, I have some sense of security. I don't have to worry so much about things breaking down. We've had a couple other calls since we've been in this house. Sometimes, a service takes a little bit longer but it's because parts are delayed.

Sometimes, when I call the office, I have to wait and they ask a lot of stupid questions. They already have my address. Apart from that, the last two guys out here were great. I'm very pleased with both of them. I had a claim for an electrical switch and it was fixed. The electrician was great. I also called American Home Shield because there was water leaking. They sent a plumber out and he fixed it. He knew what he was doing. I've had other ones who didn't know what they were doing.

Every time we've needed something done, American Home Shield has been there to help us. For what we pay on a monthly basis, it's a great deal. We've got all our major appliances covered.

Everything went well with my recent claim with AHS. It was fixed and it didn't take long to fix it. Everything's working well now. I'm satisfied with their service. The techs were really fast, clean and put everything back in place. I told all my friends to consider AHS because it's really good.

My refrigerator quit working on me last Tuesday. It started last Sunday evening. All the food was spoiled. American Home Shield set me up with a guy to take a look at it. He came out and said he couldn't work on it. They don't know the model. My washer had an issue along with my refrigerator. The guy took care of the washer really quickly, checked out my refrigerator and he said, “I don't know anything about this. I'm gonna have to turn it over to somebody else.” He called AHS back. They turned it over to a guy here in the local area. He said, “I'm sorry. It'll be a couple of weeks before I can get to you because I've had a lot of calls.” So, I called AHS again. They turned it over to this other guy that came today. He walked in. As soon as he looked at it, he said, “I'm sorry. We haven't had training on these machines. I can't work on it.”

The warranty is like a savings account to me. I pay them and when I have a problem, I call them. Normally, they come and take care of what I need. I had a problem with my dishwasher and the contractor, Sears, came out. The parts weren’t available anymore and they're supposed to be coming out in the next couple of days to replace the dishwasher. The replacement seems to be comparable to what I had.

I had a leaking hot water heater. My claim to American Home Shield was received quickly and we had a plumber who replaced the water heater within days. It was an old water heater. It was the end of its life. The plumber was very courteous and very efficient, and he cleaned up his area, so I was pleased. We've had multiple claims to AHS. We live a little bit remote, and so sometimes it's difficult to have someone come out here quickly but all in all, my experiences were favorable.

Submitting a claim is difficult when there's a language barrier. When we're trying to hold conversations and get things understood, and it's not being understood because of the language barrier, it just makes things much more frustrating. Recently, we had a guy come out because there was a small leak reported. He started to work on it. He then told us that it was getting worse and he had to go back out to his truck and get some more tools. Then he came back claiming that he was getting shocked severely and we needed to have an electrician come out before he could do anything. He left half of our house without water. Then we didn't know if our furnace was broken or what. It took us forever to figure out. We finally realized that he had turned our furnace off and never checked back in with us at all. It was in the winter and it was freezing. We called the office, and he was supposed to be their best plumber.

My claim with American Home Shield was a review of my AC system. It was more of a checkup. The tech was very knowledgeable. He told me that everything was fine and the system is set up to be regulated.

When I submitted a claim with AHS, it was efficient and seamless. I called in and the young lady went right away and assigned me a person to come out and provided me their phone number. It was a great experience with the techs. The guys were punctual. They called me like they said they were gonna do. They had all the products they needed. There were two of them and they both tackled the issues and got the job done correctly. They cleaned up after themselves, were professional and very polite too. People need to get AHS if they don't have it because it's a lifesaver. My husband is away a lot. I can't do some things so I can just call and get somebody like this. It may have been minor, but it was major for me.

American Home Shield was advertising a tune-up for air conditioning units. I availed of that and the person who came out was really nice. My only concern is he recommended that our unit wasn't sufficient. I called someone to have it verified and was told that everything was fine. The person who came recommended something that wasn't accurate.

The contractor was on time and communicated. Everything went very good.

There was a leak in the coils of the AC. The technician came and looked everything over and found the leak in it. He said that it couldn't be repaired and he recommended a new unit. So he's gonna come and put a new unit in. I wound up paying about $500, getting him to come out and his labor.

I was having an issue with my water heater. I have a Takagi T-K1S water heater and I kept getting an error code 21 for a while, I've contacted the manufacturer before and he said it was due to blowback pressure and they've suggested some actions previously. I told them it's still giving me an issue. I had noted a darkening spot on the computer board and I had previously replaced it back when we first purchased the house in 2018. I'd invested enough money into repairing this water heater that I didn't feel comfortable putting more money into it without having a professional come out and look at it because maybe it needed replaced. So, I put in the claim to American Home Shield.

Where you get the water from, from the washing machine where the hose connects to into the wall, it was leaking inside the wall. When the tech came, he took the hose out and it was a filter on the hose that was clogged up. The water wasn’t coming into the washing machine. It was like a backwash, going back into the wall. The tech diagnosed the problem and ran the washer to make sure that was the issue. He was efficient, professional, friendly and he was in and out.

When I’ve needed American Home Shield, they’ve been there. Every once in a while, I’ve had some trouble with the website but for the most part, it's easy. If it’s just a regular claim, the timeframe is usually very clear. On a deal like this where there were so many claims being filed all over, they were as precise as they could be. A contractor came to work on my heating unit which died during the freezing temperatures. They were very good and courteous. They explained what was going on and cleaned up after themselves. I appreciated them.

Word to the wise... NEVER get a home warranty. Save your money and set aside for future home repairs. Trying to deal with a company who reads from a script and won't transfer you to someone who has a clue or at least will try to help you when pregnant is not advised lol. I bought the largest plan through American Home Shield which for this specific complaint and purpose states it covers our air conditioner and ductwork. We have an air conditioner from circa 1996 that even Helen Keller can see needs to be replaced along with a house of elderly pups and a pregnant mama who can not stand hot days.

My washing machine was not cycling through. The tech from ARK Appliances was terrific, smart, and on time. Other times, the people haven't been very sharp pencils. One time, a plumber came out and wasn't able to fix what was wrong so I was not gonna continue with Home Shield. But this last time was so positive that I've decided to stay. They could make sure they're sending out good people. I'd also love to get an email letting me know when they're going to re-up my membership. But overall, Home Shield has been consistent and reliable and they have good customer service.

The vent light didn't work and the microwave wasn't closing. Valleywide Appliance had to order parts for the light because the one we had was a fire hazard but they fixed both problems. Everything has been working very well. The claims process has been very easy so far. The only thing is I wish that AHS has a water softener as part of the contract.

Flowright Plumbing & Drain came out recently and fixed a couple of things. They fixed part of a leak in the toilet but it's still leaking. They also fixed the garbage disposal, a faucet, and a toilet in another bathroom, which they did good. American Home Shield's service is okay overall but it takes months before the techs came sometimes. Another thing I was unhappy with, especially last year, was that I never could get ahold of a manager. That was driving me crazy.

It wasn't a very good experience back in the day when I had to call for my air conditioner. It was in the heat of the summer and it took three weeks for someone to come out here and take care of the problem. This time, my husband did the claim online and he got a notice that it had been put through right away. He called the contractor and they got an appointment right away too. The tech came out and was here when he said he was going to be here. He knew exactly what the problem was and took care of it right away. It was very good customer service so we were happy. I would recommend American Home Shield.

American Home Shield always responds whenever I need them. I'm very happy with them. The tech who came out for the heating and air unit was very conscientious. He did his job well and he gave me information that I didn't know. He got everything taken care of right then and there. I've been very, very happy with the service that American Home Shield provides. They go the extra mile.

American Home Shield's claims process can be difficult at times. There were other claims that I had to cancel because it was more of an emergency situation, but it took too long for somebody to come out. For example, my heat wasn't working this winter. Apparently, unless it's under 30 degrees, it's not an emergency. But I have an elderly person in our house so I needed heat. I ended up having to cancel that claim and paying somebody to come out and repair my system because of the amount of time that it was taking. It's fine now. But I had to pay out of pocket for that. Recently the garbage disposal was leaking and the contractor came out five days after submitting the claim. Everything went well with the technician. Very professional.

The electricity in all of the garage area was out. I called American Home Shield and they were able to send somebody out the next day. He diagnosed the problem within a minute. Fixed it, consulted with me on issues how to avoid the same problem in the future, and went on his way. The first claim, we did the rekey. Then, the heater upstairs needed fixed. And then, we had a backed-up sewer. All went well. I was impressed with the service. I had to be talked into buying the warranty by my Real Estate agent and I thanked her for convincing us to buy because it has come in helpful. We didn't anticipate to have four service calls within the first two weeks. Not only were they all handled properly and efficiently, they were all solved. It is well worth the investment to have AHS onboard.

All Valley Appliances changed some parts on my dishwasher. They came, fixed it and then, it stopped working. They came here three times but finally, they did a very good job. The people were very knowledgeable and polite. I like this company.

We had American Home Shield for a year when we first moved in. Then everything was breaking in this house. We didn't know who else to go with and we figured it would be easiest to go with them since we already knew them, and we didn't have a whole lot of time to research other companies so we decided to renew the contract with them. Sometimes, when we call to submit a claim, it'll all be just electronic and it's frustrating because we can't talk to somebody to make sure that we're submitting it correctly and that the whole problem is going to be addressed. Then, sometimes we'll get somebody on the phone who just doesn't know what's really going on, and there's a communication barrier. They can't understand us, we can't understand them and sometimes, it's okay. It all depends on luck of the draw.

I had a toilet that was rocking and a technician was scheduled in no more than two days. He fixed the problem the same day he came. I like AHS better than the company I was with. They repair the problems.

We had a leak in our hot water heater. I called AHS on Thursday and the contractor came out on Monday. The issue ended up being some kind of valve they had to replace. So they fixed it and everything is good. Whenever I have had something, AHS has always come out really good and done the job professionally and quickly.

822 Plumbing was awesome. The tech communicated very well. He was very consistent with his service and to completion. AHS is best company to supply one's needs for their home. The process is easy. You just call in, let them know what the problem is, and they find the best contractor in the area within 24 hours. I was pleased with their services.

I asked for my built-in microwave to be repaired and American Home Shield was saying that our contract doesn't include that. I spoke with a rep when I initially put in the claim and she said that was true but she looked further into it. She said that the microwave was covered so the issue was escalated with a rep. I've been waiting for them to call me back and they haven't, and it's been over a week. The microwave is still broken and I would like for it to get fixed or replaced. It was our understanding that our kitchen appliances were covered. Never did I think that the oven and refrigerator are but the microwave isn't. That doesn't make sense to me.

AHS's website is pretty intuitive. I did a claim for my dryer online and they said that the contractor would reach out to me within 24 hours. All-City reached out and set up an appointment for my dryer claim. They asked me to take pictures of the dryer and the model number tag. They fixed it, gave me a copy of the invoice, and told me how long I had for warranty. They were pleasant, professional, and prompt. The dryer has been functioning perfectly since they came.

We have a microwave which door switches keep going out and we've had it repaired a few times. We're struggling to have it fully repaired where it'll continue to work so we have a new one being shipped in. We've had to call in for service a couple times and it's very quick scheduling a repair and very quick out. The subcontracting is ideal and AHS sends out quality people. They came out to fix the water heater a while back and found a leak on the water heater so they replaced it. That was a great way to cover.

The ice maker was broken. The tech replaced the door where the icemaker was on, and it's good to go. American Home Shield is a good thing to have.

At first, American Home Shield was great. Then they started going downhill and everybody was quitting. They had a bad rep. Now, they are coming back. They are even accommodating me as a teacher. Because we were given no uncertain circumstances as teachers. “Don't you be absent. We have zero subs for you.” On Saturdays, AHS hunts down a company. And the electrical guy came by on a Saturday for me. He did the lights thing for my front porch lights. One was having problems. The tech was professional. Got it done. With COVID and AHS coming through, I'm impressed with AHS now. They are trying hard now after their little dive they took six years ago. They are finding 5-star companies and bending backwards on the phone. I hope they get back all of their customers that left them. They are coming up in the world.

The tech was very professional and quick. She got to the project at hand and handled that quickly. AHS has always been very good. Don't have a home without it.

AHS has been above and beyond anything I could’ve imagined and I would highly recommend it. It’s the best experience I've ever had by a warranty service. I had another warranty company before that would take a month to get out there. AHS is better than them. When I call AHS, Above and Beyond Appliance Repair calls me the same day. They come out in the next day or two and they fix the problem right away. This gentleman that comes out is very professional, polite and fast. He doesn't goof around.

The service through American Home Shield took a little longer because they had to get another water heater. Other than that, it was fine. The person that did it was good. I cancelled AHS once because I got very upset with them. My plumbing was down the whole house. I couldn't use the sink and the toilets. It was on a Friday and it was like 3:00 in the afternoon. I didn't expect anybody to get out here that day, but I thought, "I had to have somebody out." I couldn't even stay in the house. It was summer. They said they couldn't get anybody out until the following Wednesday. That was not gonna work. I wasn't going to stay in a hotel until Wednesday to get my plumbing fixed.

The water heater is 15 years old, so the tech's option is to replace it. I have to reset it every time I want hot water because it’s broken. It's still leaking. They have not replaced it yet. I'm wondering when AHS is going to send somebody out to replace the heater. Other than that, I'm very satisfied. My experience is always good.

My hot water tank was broken and I needed to get it replaced. It took me a few weeks to figure out what I was going to do and find the right people. But the American Home Shield warranty was part of my stellar credit from my house. So price-wise, that was the best option. The contractor I got was really responsive. There was a little hiccup getting the water tank on the day they thought they were going to get it but the techs just came the very next day and it was fine. AHS also serviced the blower for my furnace. They fixed that for the service fee. AHS is the only way. It's a good service to me and it's been very helpful. Their website looks nice too. It's easy to navigate.

American Home Shield used to have an automatic thing that you sign up for where you get three or four visits a year for the AC, but they stopped doing it. When I saw in an email that they were going to do it on a one-time basis, I went to get one of our units, the one that controls the upstairs, checked out. My other one that handles the air and heat for downstairs took a dump on me about two months ago and I had to get it replaced. The techs who came out were really friendly. The other guy stayed down then the young guy went up on the roof and did the thing. They were talking back and forth towards any findings, then they said that everything was good. All in all, I've been AHS for a couple of years and I like that they cover everything that they say they're going to. I have another home warranty, HomeServe, that can fill in for stuff that AHS can't cover. They're also a little bit more in-depth when it comes to plumbing.

I submitted a claim on the 13th, and I still haven't seen a technician. I reached out to the company and they're supposed to be coming today. But that process was really convoluted. When submitting a request, they don't always put the phone number in, I need to check. Then, I have to log back in to find out the name of the company. That's ridiculous. When I submit the claim, my text message should include the name of the company and their phone number.

There was a mechanical issue with the icemaker. The technician showed up on time and took about 30 minutes like what he had said, and he was done.

We started hearing a noise from our central AC unit. They came out, found out it was the warped fan blade that damaged the motor. The tech came back within the week, which was great. Everything's working well. The tech was very nice and answered all my questions. We had one other claim and they fixed it. But one thing wasn’t covered so we ended up paying out of pocket for it. But everything was fine. We’ve had a good experience so far. I like the ease, the convenience and that I don't have to pay out that large amount for repairs.

Two techs came out to check our AC and they arrived early. They were both very nice, professional, and quick. They finished up their work and one of them explained everything to me. He had me sign the receipt for everything. But that service was just a check. I had to log another request to have somebody come out and actually look at the AC and fix it. I have contacted the second company to go ahead and order the coil piece that needs to be replaced. I've already gotten the quote through the home warranty on what our out-of-pocket will be for the Freon.

The plumber checked on our toilets. One of them was actually broken and the other one was as leaking and was not flushing well. They were supposed to check the leakage too. In one of the toilets, we have the blue stuff that goes in. So when the plumber finished, he cleaned it up and then we mopped and everything. I used it the other day and noticed that blue stuff in the toilet was on the floor again. The rep said that if we had any more issues, we should make sure that we reach out to them. So, that was what we did. They are supposed to come out today, but they haven't been here.

The socket to my shower broke off and I needed to get it fixed. I submitted a claim online and it was a very fast, easy, and friendly online submission. I got a call really fast to get somebody out here, unlike with my first claim which took two weeks. I told the contractor who came out what the issue was and they fixed it right away.

It was a long time getting my hot water heater fixed. It was two months. American Home Shield ended up having to replace it. But the techs worked through different things that could possibly be wrong. They would come out one week and flush it, and then the next week, they did some diagnostic. Then they waited three weeks for some parts. Then the parts didn't fix it. So, they waited another week or two for the hot water heater. Then they put that on. That worked three days. Then all the electricity went off in that area. I had the electrical guy come, and I was gonna have the plumbing come. The plumber didn't want to come when the electrical guy was here, and got in a disagreement on the phone with those two. The plumber never came back, and the electrical guy fixed it. He was fine. He was trying to fix it. He wanted the plumber there so they could work together too, but the plumber wouldn't.

The washer wouldn't drain and spin. A-1 came out and was super professional. The guy was great meeting the dog and doing his stuff. Everything was fine. He said that the problem was the drum and the transmission but I heard from American Home Shield that they don't make them anymore type of deal. So, we chose to take the cash they offered, which hasn't arrived. And then, we bought another washer. I took a picture of the receipt and sent it to AHS at their email.

The last claim I had was for the dishwasher and it was pretty good. AHS took care of it and in prompt time. The tech was real nice and good. He did a good job. The dishwasher is running better than when I first bought it. AHS is doing real fine for me. They have a very good program. I recommend them to anybody. They got a good service going on and they are prompt in time and in handling your claim.

I’ve been with Home Shield for about 30 years, and with the way things are run, the company should go bankrupt. I've had two different claims recently on two different properties. I have a house in North Carolina, and one day, I got to kidding around with my son that the prices on the houses have gone up so high and that they're selling so fast that I should take and put the house up for sale. I'd called up to have my refrigerator repaired because it wasn't working. Home Shield said they'd send somebody out. That fella couldn't come out for a week or so, and then it got even longer. Then when he came out to repair the refrigerator, it was gonna be three more weeks before the parts got there.

American Home Shield is a one-stop plan. It’s a good thing to have, especially if you own a home because it can help you get things fixed. The plumber we had was professional and courteous and he got the job done.

American Home Shield is a good company all around. When I submit a claim through the computer, it's easy. The site essentially walks me through the process including what the appliance might be and what the issue is with the piece of equipment. It then sends me to payments. Soon after, I would get an email or a text. It would tell me which vendor would be coming out to do the fix. It's fairly simple.

SJDI fixed the electricity. It was fantastic. It's working well now. However, with AHS, there are always hidden fees and they don't cover really much. They are just a portal to get an electrician here, which I could have just called. They didn’t do anything. Waste of money. I’ll cancel, probably.

It's nice to know that I have AHS to rely on in case something messes up in the house. I did a claim for two different things in my house and I got calls from both contractors the next day for scheduling so that was really nice. For the most part, I had a really good experience with All Out Appliance. They had changed some fuses on my microwave and it was a little finicky still but they did fix it. It wouldn't even turn on at first. Now, it turns on but sometimes, it's registering that my microwave door is still open which sometimes is a little weird. It works nice although it seems like there's still something a little bit wrong with it.

The central HVAC system was not operating and the claim was handled in an expeditious way. The person that was sent out was very knowledgeable. He went right to the problem and rectified everything on the same day. I had warranty companies for about the last 20 years and that was very unusual to happen, so I was impressed with that. But American Home Shield have you pay the deductible up front and that's a little off-kilter. The other company I was with for many years, it was pay once the third person got here. Also, you have to be in that warranty with American Home Shield for a limited time before you can file a claim.

The over the stove microwave stopped working. It couldn't be repaired, so it had to be replaced. The people that delivered it came in, delivered it, but they didn't know what they were doing. They just delivered and said they would put it up. My wife said, "Well, you two?" They went out to the truck and brought it. They didn't even have a lift. For two guys just to lift it, they need to lift it up so they can install it. Those were just delivery guys. My wife told them, "Uh-uh. You are not doing this. You're not going to drop this microwave." So, she called American Home Shield back and told her to send somebody out here that does that type of work. And they did. We have used them several times and they sent out some good people up until the people that delivered this microwave tried to be installers, but they clearly weren't. Other that, I have recommended AHS to some friends.

I had issues with my first claim, so I had to put it in again. On the other hand, my last claim has been fine. I called American Home Shield and told them that my waterline leaked, like there were holes in it. They had plumbers come out and replace it. They told me they would put it in and then, I got an email saying it was approved from the home warranty, so I just had to schedule it. The ones that performed the service were good.

From what the plumber did, everything seems to be fine. I also noticed that the pressure from the water flow reduced a little bit so I think the problem was fixed. Initially, I had a pipe that was leaking water. Apparently, the pipe had a valve that was loose. It's only supposed to release pressure but the water was leaking through that. When the plumber came in first, he cut off the pipe and closed the pipe so there was no opening which increased the pressure when I was doing laundry and the machine was just jumping around. When they came back, they replaced the valve behind the laundry machine. They put it back to the way it was, put in a new valve and replaced the valve from the main water.

I continued with my dad's contract with American Home Shield. They're doing a great job and the technicians along with it. The tracking of when the technicians are on the way works. They're slow on some others but that's no big deal. When I was having issues with my garbage disposal, a technician came in and I told him what was going on. I very seldom used the garbage. Just looking at it, he said that it might be frozen. He tried that first and within a couple of minutes, he had the garbage disposal going and running. He filled it up with water and made sure he flushed really well. He just told me to turn it on every now and then.

I recently had a rekeying done and I'm planning to use the tech again. He was excellent. He wore a mask, he maintained six feet away, and he used hand sanitizer.

I called in a claim for my air conditioner that wasn't getting cold. The reps that I talked to were very good. The technician came out and fixed the air conditioner. He told me that he found the leak and put a piece on my air conditioner. My experience with American Home Shield is very good. Every time I have a problem, I have no problem calling in a claim and they'll have people come out within one or two days and get my problem fixed.

When things break down, American Home Shield is pretty prompt about getting the technicians out here. I do all my claims online. It's an efficient process. The people that represent them seem to be professionals and good. Beacon Hill was sent here and they were great. When some GFIs went out, the electrician came in and fixed it. Two of my smoke detectors were bad, so the tech came and replaced them.

We submitted a claim for our garage door opener on the weekend and the guy was out there on Monday. He fixed it on the spot. But when we had our refrigerator go out, it was a nightmare. It took American Home Shield about three months to fix it. Finally, I had it escalated. It was not a good experience. When we had a stove go out, it took another three months but we finally got it solved. So American Home Shield needs to speed it up a little bit. Also, they're hard to get ahold of. You have to do everything online.

My dryer broke and my dishwasher needed repair as well. The technician recommended a new dishwasher but nobody has followed up on it. I don't like that I have to call American Home Shield to follow through on the claim. They should be calling me. But it was a cool experience.

The call service is a little expensive for the things that AHS do. But so far, they're okay. When I had a plumbing issue, I had two plumbers come out and they acted like they couldn't fix it. I ended up calling somebody on the outside after I've already paid my money to AHS. I had to call somebody on the outside and they came and fixed it. I had another plumbing issue and the guy that came out was nice. He told me some extra things about the garbage disposal and he fixed it. It was something I could have done from Home Depot for $5, but I paid $100 to have him do it. That was not the first time I've had somebody come out and pay them $100, but it was a two second job. AHS doesn't seem like it's worth it. It seems like I pay every month and then I have to pay $100 on top of it, but I can call whomever on the outside and get the job done for cheaper.

I requested for a key lock change and the tech was very prompt, efficient and courteous. AHS did a great job. They covered all the aspects of the key swap.

I had people come out to fix my pool and that was a disaster. The vendor didn't say nor do anything. They left and I called to find out some information. But, they wouldn't respond to me. Eventually, I got somebody on the phone and they told me that the parts for my pool were there. They apologized that they didn't let me know anything and said that they'd be out again on Tuesday. They missed that appointment so I called back on Wednesday. They then said they'd be out on Saturday but they missed that appointment again. It was a complete mess and it took over a month. The problem has nothing to do with AHS. It's just the supplier that they were using.

If I had an issue, I could call in or use the internet to get a service call placed for $75, and then AHS would send somebody out. I'm pretty happy with it. That's why I keep re-upping every year. Recently, my furnace was making a loud noise, and it seemed to be going through filters more quickly. Even though it was near the end of the season when we would need it, I thought it best to get it checked out. Fast Response first looked at it and they didn't see anything jumping out at them, but when they dug into it a little bit, they were able to find the issue. They also explained to me preventative things I could do going forward.

I had a great experience. The only thing I didn't like was the price of Freon, but it is done and fixed. The contractor did a good job. If you have got a fancy house or your first house, you need to get American Home Shield.

Our dryer had a malfunction. It made a really loud noise and it had a rollerball in the inside of it that wasn't moving. After making a claim, we were told that a contractor would contact me and they did. They wouldn't be able to come out for a couple of days, which was fine. Fuller Appliance Repair was the contractor and I couldn't be happier with them. They were great on the phone. A gentleman came to the house and he was friendly and professional. He explained everything very well and took care of everything pretty quickly. He replaced the whole contraption inside the dryer and now the dryer is working as it should. If I ever have to file another claim for an appliance that he can fix, I would definitely request that he come back out.

There was a dryer malfunction, so I had to get the technician to come and change the control board. He was knowledgeable and he was able to quickly identify what the issue was and started to work on it. He did the work efficiently. It was good. However, the response times might be faster. From the time I put in a request with AHS to the time the technician was able to come, it was one to two weeks. The dryer was not that big of an emergency but if it was something else, then it would have been a bigger problem.

We smelled a bad smell in our house. It was like a wire was burning. And then we noticed that our heater was not blowing air through the events. So we cut the unit off, and we called, and American Home Shield sent someone out. The guy came out. The guy explained everything to us, what was going on, what needed to be repaired. They did it and were extremely fast about doing it. It was unbelievable service. Couldn’t ask for anything any better. A home warranty is worth the money. I can assure you that because just one repair will pay for the contract alone. Especially for the air conditioning, this time of the year, I highly recommend it.

There didn't appear to be a connection being made between the compressor and the furnace. I called AHS, then I got an email and a text about the contractor. The young man who came in was very helpful and he went right to work. He examined the furnace, said that he wasn't really sure what was going on but the connection was not being made between the furnace and the compressor. The compressor was coming on, but there was no airflow coming out when he turned on the air conditioning. So he said that all he did was tighten a couple of things. So far, I haven't tried the air conditioning again it hasn't been warm enough. He was great though and I'm assuming that it will work again when it gets warmer. All in all, I've had my contract with AHS for years and I intend to keep it.

Jeff was a great guy. I loved his personality and the work he did on the water heater.

Access Appliance fixed the icemaker that was not working. The tech was perfect. I had another claim on the air conditioning unit and that was terrible. It took the contractor five times to fix it over a period of over six months. I had to pay almost $2,000 which is above paying American Home Shield. I'm not too happy about that and I still am not sure why I had to pay the extra amount of money. I think that I got ripped off by the people.

We just moved here and American Home Shield sent somebody who changed the locks for us. It was super easy to get the claim going. I called their customer service team to make a schedule. They were very helpful. The technician went above and beyond. He was here for three hours because whoever had done it before did it wrong. So, he had put all the new pins in. It was kind of a mess.

Our refrigerator door fell off, and the tech fixed that. Then, our microwave was making this noise. It turned out it was a valve that needed to be replaced. Then our dishwasher wasn't draining right and it was draining into another sink. The tech fixed that as well. He was very timely and courteous. He was friendly too and he did a good job. Everything’s great now. Everything went very smoothly with American Home Shield. I really appreciate the coverage that we have because it saved us money in the long run.

If I call, AHS shouldn’t have to take a whole six hours to figure out who's 24 hours. I'm sure they have a lot of different vendors and they service the whole US, but they should know their area. I had a main line flood that was pouring sewage onto my front lawn and they had no idea who was 24 hours on their vendor list. They wanted me to wait two days. I ended up having to rent tools and doing it myself. But the most recent claim I filed went okay. I had a blockage in my restroom and it was another two days, but it was fine because it wasn't a major deal. Also, the vendor that was sent out was really good.

My dryer claim went well. I just went online, put down the repair that I needed and waited a day. I didn't hear from the repair guy and then I contacted him the next day in the morning. At that time, he said that he was just ready to make phone calls and I was next on the list. It worked out fine. He came that afternoon, so it was right away. The guy inspected my dryer, found that it needed a belt, and then he had to order the parts. He was here within five days after that. He fixed it, and he was on his way. He was clean and did a beautiful job. I'm happy with it so far.

The heater quit from my unit during all the storms. American Home Shield got right on it and I ended up calling the guy. They got on it pretty quickly. He was very knowledgeable of stuff. My house has three breakers on it I didn't know about. He checked everything on it and found the problem. It was my own fault. Nonetheless, it got fixed. The only thing, it was about a week before he could get to it. I called on a Monday and he said he'd be there Sunday. We live in Stillwater and so the ones that I’ve had come out before are from bigger cities like Oklahoma City or Tulsa. I’d like to get on it a little quicker than that, although I figured he was probably busy. The service has been good and the people have been knowledgeable and very easy to work with. They look trustworthy so we take them at their word.

I called CenterPoint and they reviewed the problem and then, American Home Shield sent two different electric companies to check the problem. Both sent me the estimate and they said different things. AHS haven’t approved to fix the electrical problem so I called another contractor on my own and I will make some professional estimate and I will record everything. AHS doesn’t have the right contractors. They look very professional and helpful but the people they send are lazy. I explained the problem in my house and I showed this person some videos I got with the problem and they checked the basic things. They assumed things but did not say what the problem was.

We've had American Home Shield for four different properties for the last 15 years. Sometimes, they have some wackadoodle contractors that they don't control. The warranty company is great unless you have an air conditioner problem. When their contractor Family AC Service Solutions suggested that my AC unit be replaced, they didn't want to do that. Other than the AC unit, I've had stuff replaced by them.

The contractor was dispatched because of a problem that we were having with our heating. We thought the unit was damaged. The guy came out, took a look at it, and determined that it wasn't the actual heater. He said that if it was related to the ducts, we had to put in another request for it. Which was a little bit of an annoyance, but I can understand. It probably gets billed a different way. But I was a little disappointed that they couldn't have taken care of it on the same order. So we wound up having to pay twice for two visits that turned out to be something related to the ducts.

I was looking around and comparing different companies. I’ve seen really good reviews for American Home Shield on Google, so I decided to reach out. The very first woman that I spoke with was so helpful and knowledgeable. It really built my confidence in the company and made me want to go ahead and get signed up with them. One time, I had one little thing happen with the electrician that I put in for. But every time that I had to call, AHS, they completely understood my concern and was eager to help me.

I called for a dishwasher issue because the dishwasher wasn't draining. A tech came out and found that he needed to put a new motor in the dishwasher. Once he did that, he tried starting up the dishwasher and found out that the knockout valve of our garbage disposal, which we had installed three weeks ago, was not knocked out so the water was backing up into the tube. This was what caused the backup in the dishwasher and the motor to burn out.

The microwave wouldn't work. It went blank all of a sudden and there was no light. The contractor called me two days after the weekend was over. Then they came and looked at it and determined that it needed a new door. They ordered the new door. The door came in but it was wrong, so the tech tried to wire up something and then for a minute, it was working and then it stopped working. I haven't heard back from them yet. I email them every other day because this is such a big headache for me and then they email me back saying they're working on it.

You submit stuff online, then the company that is assigned contacts you within 24 hours or less, usually less. That's one of the main reasons we got this warranty program when we bought our house. And even though it might be more expensive than the programs you can get through your electric company, they cover way more. It's worth the cost. It's so easy and streamlined. It has been wonderful.

The tech who came out talked to me every step of the way of what he was doing, went out of his way and ran back to Lowe's or Home Depot to get parts and everything I needed to make sure the vent and the fan and everything with the stove went great. So far, on the dishwasher, he explained what all the parts were. I've never seen something that's this old that still works, but he did really good. Doing the claim to American Home Shield was easy. I just called them and they put everything together for me. It's the first time I'm having a warranty company, so it's just my first time experience and so far, it was really easy.

I did an appointment online for a repair and the technician came, did his evaluation and then the next week, Tuesday, he fixed it. The only thing is that it took very long before we got in touch with him. He said he called me. I checked my records, but I didn't see his missed call. He kept insisting, but that was no big deal. I had to call and insist before getting in touch with him. Other than that, the fridge is working now. We no more have leaking.

I had two leaks, one was a small and the other one was a very large problem. It was causing flooding in my basement and causing secondary damage. I jumped on the website of AHS and filed the claim. The next day, B-N-K called me and set up the appointment. They were out there a day or so later and took care of everything. It was really easy and I was super happy.

So far, AHS is good. I like it. The previous claim was for clogged drains. My tenant who was there said the plumber did a good job.

American Home Shield's service is far superior to the other ones. The other service does not include a tune-up or a checkup on the air conditioner. Although American Home Shield charges for that, it's a very small amount of money. Then they just tell you to let it go till it burns out. They are right on top of the maintenance, so it saves both of us money. The tech who did the service checkup for us was in and out and got the job done.

45 days ago, I requested service because one of the faucets was making a noise. The technician came, he looked it up and it was fine. Then a month later, the same problem returned, so I called back but it wasn't under the warranty at that time, so I had to pay again. I wasn't happy because I had to pay twice for the same service, which didn't make any sense. But the second technician worked on it. Right now, it's working fine. He was very professional. He educated me about it. He told me that if the problem persists, just call back, buy the part and they will come and replace it for me at no cost.