American Home Shield Reviews

My claim was handled very swiftly. After I made the claim online, I got a follow-up call within 48 hours from Pool Genie. They called when they were on their way or just to give me updates on things. It was the week that it was snowing on the coast. They navigated through weather and they did a really good job. The techs were very professional and gave a lot of things outside of what they were supposed to be doing. They gave a lot of educational information which was helpful. We had pool issue and they were like, "Well, we can write on the valves if you like so that you can know versus happen to go on memory." I really appreciated that 'cause I know that's not something that they had to do but they were just being really helpful.

AHS is great to have. Just to pay a $100 deductible and have technicians come out and diagnose the situation is excellent. Also, every time I call, they come out and get to the solution. A recent claim was when my heat was shutting off. They came and they didn't find anything in the diagnosis. I haven't had any shutoffs since but if I do, I'm going to call them back.

I don’t have experience with American Home Shield located in other cities but the service is worst in San Diego. I recently bought a home and from friends' recommendation from cities, we bought American home shield. Within 5 months we realized that was a big mistake. Our refrigerator was not cooling and completely stopped working on January 5th, 2022. We immediately informed AHS, they dispatched a tech from Expert Appliance couple days later. We informed him that the compressor has to be replaced from our experience but he ignored our words. He unplugged our refrigerator and plugged it back and said he resolved the issue and the fridge will start cooling in 5hrs and nothing happened.

I had no heat and it was during the snow. I was running on emergency heat and when the techs came out, they checked the unit and it needed a new compressor. So they had to order that. It took a week to get it and for them to get back out here and get it put in. But they came earlier than when they were supposed to, got it put in, and did a great job. They explained everything to me, and they were very polite and professional. For this claim, I called AHS and it was easy to get through. Out of all of the warranty companies, and I’ve kind of dealt with several, American Home Shield is the best one. They cover more, they're faster, and they are more professional. I’m very happy with them.

The furnace would not kick on. A contractor came out and told me it was the switch sets in the attic. They said they weren't electricians. I put a new switch in but it still didn't work. They came back the following two days and said it was my thermostat. I went and bought a new thermostat. They came back out that Friday to put the thermostat in. It still didn't work. When they got the new thermostat in, they found the motherboard on the furnace was fried so they had to order me one. Then they came back this Monday. The whole week, I didn't have a furnace in my house. But the guy was very good at what he did. He apologized that they didn't realize the furnace part was going out the first time they came. Having a home warranty has saved me money in the long run so I would recommend American Home Shield.

The heater was not working. I did a claim to American Home Shield, and the technicians were able to come out very quickly. The only thing is I don't like to have to pay $75 every time somebody comes out because I bought an older home and I've got a lot of little issues, but overall, having the warranty is great.

We had a dishwasher repair and the tech, Will, was a great guy. Then, we had the ice box repaired as well as the refrigerator, and he replaced two thermostats on that. We couldn't get the ice maker fixed so, they ended up ordering one. The guy who came out to put it in was a different guy but both were very professional. I did one claim by internet and one by phone. Our ice maker was on its third repair. So, I went to a person I could talk to.

Our oven went out and my husband had just had surgery and I couldn't make him food. American Home Shield got somebody out here the next morning and they fixed it right away. American Home Shield is great. We are an older couple and I don't have to worry about things. I call them, tell them what's wrong, and they send somebody right away that is very knowledgeable. They either get it fixed or they've replaced a couple of things that couldn't be fixed. AHS held up to their end of the bargain, and there was never a hassle about it. I changed at one time and went to another home warranty, but I went right back to American Home Shield. 99% of the techs have been great. There's one in particular, Advanced Home Services, I put them right up there with American Home Shield. They are the best. This last one, Vector, was good, but not quite as good as the other. The guy knew what he was doing and fixed everything quick. He just wasn't very nice.

They forgot to order the part needed for the dishwasher. It never came in and they did nothing about it. With the money that we pay every month, they couldn't fix the dishwasher. It's horrible. Give us our money back and fix our dishwasher.

The service of AHS is fine. However, I've had an issue with the responsiveness of the contractors that they dispatch, sometimes it takes a long time to a few days to get a schedule or get an appointment. It happened three times. One time, I called for my heating service, just with the preseason check. The guy never showed up and I had to cancel it. But they're responsive on the administrative side. They're also really polite. They work with you to correct any issue. For example, that issue, they refunded my money. So it's not a big deal.

American Home Shield sent out a thing and said I could get an AC tune-up for $75. My fee to do anything with them is $125, so I decided to do that. But after that tune-up, the AC didn't heat up. It just stopped working when I needed the heat a week or two later. So a tech from Family A/C Service Solutions came out and said that the lines were messed up. My unit is 17 years old, so I was not really impressed with him because after he worked on the unit that I've been using for 7 years, it all of a sudden stopped working. And it's been cold temper in Florida. So, another tech came and he ended up getting rid of all the Freon because he said it had a leak.

This is a first-class home warranty program. I originally bought this house three years ago and the sellers provided me American Home Shield. For some reason, I changed companies the next year and I really got messed over. So, I came back to AHS. I've had two calls on my warranty and they've done an exceptional job. Everything has been great.

We were having a problem with our shower and we called American Home Shield. They called my husband back and set an appointment. The contractor came out and gave good advice, and helped us. We were okay with it and didn’t have a problem with them.

I've had AHS for a few years and sometimes, they don't pay on stuff. I had to have a hot water heater replaced and they didn't cover it. But other than that, the claim process is easy.

Our upstairs heating unit was not working effectively. The contractor came out one day to do the assessment. The tech had to order the part. And within a couple of days, they came back out and replaced the circuit board. It works fine now. I like keeping American Home Shield because of the simplicity. We don't have to search for the maintenance companies. They already have a list. A couple of the companies have been questionable in the past. And either have not resolved the issue or we had to call a secondary company because it ended up that what they said they can do, they couldn't. But for the most part, they have been able to resolve whatever needs to be resolved.

An excellent plumbing company recently came out. The guy named Tom assessed the problem, got to it, and fixed it. He was very nice, professional when coming in, and didn't leave a mess.

I didn't have any air conditioning in half of the house. AHS sent a lady who did a repair and a day later, the air conditioning stopped working. I had to have them out again.

I've had a very good experience with AHS. We put in a claim for a microwave, stovetop and a refrigerator. They're very fast and they reply immediately. The techs are very good too. Home Shield is very professional and knowledgeable. They have been in the business for a long time, and you know that they're good.

I had plumbers come out twice and they did okay. The first time, it took about a week for him to get here, and it took two weeks to order the part. He was kind of sluggish, like he didn't want to be here. But the second one, he was there the next day and fixed it right away.

I had a stopped up toilet that was backing up. I notified American Home Shield by phone. I was on hold for a while, but once I got the reps, they cooperated. They told me they were going to contact a plumber and have them to come out. They told me who the company would be and the approximate time they would come out. Wood Action Plumbing did a pretty good assessment. They told me what they thought I should do, and they gave me their assessment and they said that they would turn it to AHS.

When I called American Home Shield for the garage door, they said no right away, that I don't qualify. Then I called them in December for the dishwasher and they were very helpful. The dishwasher kept not draining. The first time I called American Home Shield, they never answered the phone. I would call and it'd be a two-hour wait. Then I found out the next day that they had technical issues. But usually, they answer right away. They've been very professional. When the gentleman came out for the dishwasher, he told me to clean it up with vinegar and then to call them back. So we waited 10 days and then we called them back. The tech was very professional and nice. He did his job.

There was an F200 error on our double oven. I called American Home Shield and scheduled everything through them. We initially had some bad reception and I couldn't hear. But it got a lot clearer and I explained everything to the rep. She entered everything and got everything set. The repair guy was nice and instructed my wife on what the issue was and what he was gonna do. It got done in a timely manner, so she was happy about that. Bur we then had an issue with the oven getting extremely hot. We actually ended up burning a couple of meals. It started giving us that F code again. The repair people are due out today at 10:00 to look at the oven again and to figure out what happened.

I had a broken hose on my washing machine. The tech was out in two days. He was very professional and it took him five minutes to find the problem. They ordered the part and he came back two days later. He took five minutes to put it back on. Having a home warranty will save you on the back end especially if it comes down to an air conditioner unit. Nobody has thousands of dollars. It's easy to pay the service fee, let techs come and see what's going on and let them fix it. But AHS should lower the service fee agreement. When I started off with them, it was $50. Now, it's 100.

AHS is a good company. What they say they're gonna cover, they're gonna cover. However, in Florida it's different. Most people have their pumps for their water inside their house. But since Florida is a slab, they put them outside the house. So, anything outside the house, AHS won't cover. But it's the same sewage stuff that they would cover if I lived in Indiana or Chicago because that's all kept inside the house.

Our heat wasn't working and the tech was able to diagnose and fix it. It was a simple issue and he did a good job.

The furnace wasn't keeping up with the cold. As it went down, there was water coming out on the floor, down into the drain, where it shouldn't have been. We called American Home Shield and Always Air responded quickly. The technician did a lot of troubleshooting to make sure he could try to fix it. He wound up coming back and forth and eventually, the furnace had to be repaired. On the second time, they had to order a part. They weren't able to get it on the same day but were back early the next morning. They tried not to have to replace it. But they got it up and running and he told me this could go for forever. It could run for a day or two and have problems again. He told me what to look for, where the water was gathering. He told me also how to drain it. Essentially, the water was backing up and causing a switch to fail. He showed me how to troubleshoot it myself to keep it running well. I had to call them to come back out but I'm very happy with Always Air.

The dryer was making a loud knocking noise. The tech came right in, identified the problem and resolved it. I did everything with the claims process online because trying to get ahold of someone was a little difficult. There are too many different steps you got to do. AHS should have a better way to get in touch with a live person, instead of pushing multiple different buttons. It seemed like they were asking you the same question just to get you to a certain individual. It should be faster, especially if it's an emergency situation.

A & B Drywall Repair did a good job. However, going back and forth with AHS is a little difficult. They're not always responsive. The call center is horrible. But once you get through that, they send out contractors. They worked out for me. I'm still dealing with another claim which has been a pain in the butt. But I was very pleased with the contractor that they sent out for the roofing, also for the AC.

I requested service for the AC that wasn't cooling and Air Medx came out the next business day. The guy arrived on time and he went straight to the unit. He did a few tests and discovered that it needed more coolant in it. He applied the coolant and he was done in about 30 minutes. He also told me to call back and open another ticket if it continued to have problems and they would do a more extensive check on the system.

They have good service, good coverage when it comes to all the repairs, and good technicians on their behalf. The guy from A+ Comfort Air came out for a claim and did work for quite a few hours but in those hours, everything was fixed. But the online aspect of the claim process should become a little more user-friendly when it comes to breakdowns because it doesn't really explain what can be broken down on the machine. It's just in general concept of, “The furnace is broken.” It doesn't really give an explanation on what it could be. But when I called, the rep was very knowledgeable and helpful. They were able to help out a little more on what the issue could be.

I had the techs come out for the garbage disposal. The first guy who came out said it obviously didn't work and he would process the paperwork. I didn't hear anything so I called back and found out that he said that it couldn't be repaired, it was my problem. AHS sent somebody else out and the guy came out and replaced it right away. That was the positive part. The negative part was the first experience.

There were two dampers in the heater that needed to be replaced. The guy came about a week later to replace them, but he had the wrong piece of equipment. That was on the 4th of January. Since then, I had absolutely no news. I contacted May Heating and Air at least three or four times. But I get all the time the answer that they didn't get the part yet.

When the air conditioning went out, the contractor came out and fixed it. Everything was fine and dandy but it went out again and Home Shield sent somebody else out. That person said that we tampered with the unit. We didn't know anything about it. We went round and round and round and Home Shield didn't want to fix it. They wanted to blame the existing condition on us. Each time somebody came out, it was a different company and one company is pointing blame to the company that came prior. We were so frustrated, they offered a payout program of half of what the expense was and we'd go find somebody else and get it fixed on our own. That's what we ended up having to do. Going through customer service and claims was the worst because they did not want to take responsibility.

We bought this house and the inspector we had told us that we would have to have the outlet worked on. It was an emergency so I had our private plumber come out. We found the same kind of problem in the rest of the house so I used Home Shield to have the other plumbers come out and do the other job. I used the chatbox and Home Shield got back to me right away. I was very pleased with that. The technicians' office contacted me the first time. The second time, I just went straight to the chase. Home Shield said that if within a certain time period they don't contact me, I should contact them. I was under time constraints so I called the technicians that they paired us up with.

When I had a claim for a drain pump that wasn’t working, AT Appliances came out and replaced it. But it took them two months to get it done. Then they caused a leak in the dishwasher. So I put in another claim. I was really pissed off about it. American Home Shield wasn't that helpful. AT Appliances was supposed to fix the dishwasher but on the day that they were coming out, their guy called out sick.

The plumbers that came out were great. The only issue was that they said some of the items were not on the list. They said the items were not part of plumbing. There was an exterior drip that was happening and you associate water with plumbing. When I asked what needed to be fixed there, he said that it was not plumbing but it was an AC issue. So I called back American Home Shield and tried to talk to three associates and they didn't understand what we said. It's been very strange to try to get to them and to make them understand what you're trying to say. It's very frustrating at times.

I had the contractor come out and look at a hot water issue we had, and I will need to contact them again. Also, the panel on my oven is digital and it's slowly having less and less visibility of the digital's parts. But the service I had was good. I paid 75 bucks upfront and then, somebody came. The guy was knowledgeable and on time. We looked for services to work around the house and we couldn't get anybody to come. They would come and give a quote, but you couldn't get them to come back. So, kudos to American Home Shield on even getting somebody to come and do the work. We were happy about that.

My refrigerator wasn't working. The service was on time and quick. It was professional. My refrigerator is working.

Everything's been very good with American Home Shield. It's very easy to submit a claim to them. You can call and you can also do it online. I've done it both ways and they've both been very good. I did a garage door opener claim, and the technicians were here the next day. Overall, I'm very happy with AHS' service and their customer service, and I will continue doing that service.

For some reason, the electrical outlets on half of my kitchen weren't getting power. One of the switches had gone bad so it was affecting the other ones that were on the same circuit line. The repair guy came the next day and replaced that one, and everything works fine. In all the times I’ve done claims with American Home Shield, only one experience went badly and they were good about taking care of it. It was the company that they sent me to that I had a problem with, not AHS. The company was supposed to get back to me within 24 to 48 hours and they could get here in five days. But that was not the thing and they were rude when I was talking to them. So, I told AHS I didn't want to work with that company. They sent me someone else who came out the next day and everything was taken care of. AHS has been good for me.

I've had purchased a home and, unfortunately, I had multiple problems even after a home inspector came in and did the inspection prior to my purchase. So glad that I purchased this warranty because it saved me. The contractors that they've used have been outstanding. They've responded within 24 hours to set up an appointment. They've been timely and they communicate. Recently, there was a burning smell that was occurring in the bathroom and it had to do with the heater that was in there. I also had electrical problems with lights flickering when more than one light is on in the bedroom. The electrician took care of those and I couldn't be happier.

American Home Shield has taken care of my stuff they said they would. There was one thing that was scheduled that has not been taken care of. The person who came and did the refrigerator did a very good job. I liked it very much. That was a month ago. Also, the dishwasher was not working. The contractor needed a part and they ordered it. That hasn’t come in.

When my wife put something to cook in the oven, it wasn't heating up to cook meals. The repair people came out and replaced some parts, and it still was having a problem. They came out again and checked it and it was working fine. The repair people were helpful and explained what they did. Everything worked out, and it was in a timely manner that American Home Shield responded. I would recommend them.

I like having AHS for the simplicity of having a one stop shop to deal with any household issues as a starting point. The only frustration I had was when our toiler wasn’t working and we only have two in the house, we were stuck with waiting till Monday. This happened on a Friday and if they had said that instead of 75, it’s 100 if I want it expedited and they would send someone out on Saturday, I would have selected that option. It was an emergency situation, but there wasn't an option for emergency. It was simple fix. Once the repair guys were able to get here on Monday, it was taken care of within a matter of moments.

Quality Appliance Repair came out for the microwave that was not heating and the tech did a good job.

So far, submitting a claim with AHS has been fairly easy. Just go on their website and start a claim, and they assign somebody. For both of the times that we've had them come out, it's been the same company. It's been consistent as far as who's been coming. Last summer, we had techs replace the condenser on our air conditioner. They did their inspections recently and said that everything was okay.

Everything was automated. Everything was through text messages and emails, which is great and wonderful, and the system seemed like it worked okay. But I wanted to talk to somebody. Prior to coming, A&E had a window of five hours and that doesn't work for me but I couldn't get through to them. It's an automated service. One time I got through but if you don't say what they want you to say, they hang up. It's all computer. That was my first hiccup. I would like a little more interaction with the technician or customer service, where they can talk to the technician and we can go back and forth a little bit. Also, AHS said the contractor would contact me prior to coming and I was expecting a phone call. It would be nice to hear from the guy where he's at and where he's going.

The process with American Home Shield is quicker if you do it on the website. Calling in to talk with someone is a bit clunky 'cause of the steps and the procedures to try to get to a live person. Pacific Home Appliance was competent but lately, I've had some different experiences with some of the vendors. This is the third technician in two months to repair the burner elements in the oven. They started in the beginning of December. A technician came out, checked out the stove, said there are multiple parts that needed to be replaced and he was gonna submit it. I didn't hear anything and called back in, and he hadn't even submitted the invoice. Then he did that but we didn't hear from them again.

My husband was pleased with the contractor who came and did the replacement of a part on the dryer. He couldn't repair the washer so we purchased a new one. I sent in the receipt for the reimbursement of the washer yesterday. I waited till we got the washer and we received the washer on Tuesday because of the backlog.

I had a clogged sink that Dimitresse Construction came out for. It was Christmas time when I filed the claim so it took a while for them to come out but when the tech got out here, he was nice. He came out twice because the first time, it didn't work but it was fine. The only thing with AHS is sometimes they only have one guy in the whole area and they have nobody to send out. One time, we had to find our own person, which worked out, but still, it was doing all the work.

The heat of the furnace has gone down again. They've been out here three times and couldn't get it to stay on too long. They said they fixed it. They went down there and worked on it and then came back and said, it's fixed. It'd work a couple of days. This time, it worked almost a week. Then now, it just gets cold. ​But the service of AHS has been good. I don't have to look for anybody to fix whatever goes wrong. They always send out a technician.

The contractor came by. I let them know I had some water pipe issues going on. They told me about some water damage in my wall. And they said they could go into the wall and look in the pipes, but they don't cover sheetrock repair. But if that’s where the issue, it has to come from the walls. There's water damage there. They thought they fixed it, but I'm still having the same issue. I called to set up another service request two weeks ago and I haven't heard anything back from them. I also called last weekend. I was on hold for an hour. Someone answered the phone, and I told them the problem. I didn't hear anything from them. They didn't speak. The next thing I heard was the automated survey machine coming on, asking me about my experience on that call. I didn't have the best experience. Also, some people were a little shocked with the home warranty, that I pay $75 for contractors to come out.

I had an issue with a faucet. When I changed the showerhead, some of the water was leaking. The tech did his best job to fix it and I was really satisfied with that. I also had a toilet issue and it was the handle that was not working properly. So, the water valve was not closing. The tech changed the handle to fix it. He was professional. They are really well-organized. It took some time to get parts to deliver but that was clear and it was easy to work with them. I recommend American Home Shield.

My dryer wasn't working and the first contractor sent out couldn't fix it because the tech said he thought the issue was electrical. He couldn't get anything to work and it shows that there was low voltage coming through. We tried to get an electric company and Home Shield gave me a number of one but I never heard anything from that company. It lasted for about three weeks and then I told Home Shield to try to call them. The company didn’t answer and then finally, Home Shield called me and said I'm out of the contractor's area. They referred me to City First Electric who came right out and got the repair done. I love Home Shield. They’re really trying. I would just say that the contractors should get in touch with Home Shield if they were out of the area.

The kitchen plumbing had a problem with respect to a leak into the basement. So we called in some support and the contractor came in. The first time around, they said it was an issue with the head of the faucet. They said something was loose, so they tightened it, and they said everything would be all right. But three days later, the same wet spots were noticed. So we call them back and then they looked at it. They said it was a different place that leaked. Some other thing was loose and they fixed it. I would have expected American Home Shield to follow up and asked me if the issue was resolved or not. Also, the contractor itself was not up to the quality. The contractor left in a rush. If that would have been better, I didn't have to deal with the problem twice.

Things were good with Antech Appliances. My washer was getting error codes all the time and they replaced some circuit boards in it. They ordered the boards and let me know when those came in. They promptly came out and the tech was good. But, the people AHS sends out are usually not very good. They sent somebody out to work on AC and they were basically useless. Three people came out and they wanted to cut the system in pieces and pressurize it all in order to find out where the leak was. They told me that it would take six weeks to complete the pressure test and to fix the machine which in the middle of summer when we're going through a heatwave is completely ridiculous.

My ice maker wasn’t working. I had a tech who did a good job and I was pleased with him. He was thorough, pleasant, and timely. Prior to this claim, I had a bad experience and I almost canceled with American Home Shield. But they said they got this situation taken care of. What happened was American Home Shield was offering a free service on the HVAC system. You schedule an appointment to have your HVAC done. What I had scheduled was for the heating and tune-up. The service people from Honesty Mechanical never came and they never called either. American Home Shield kept going back and forth saying the claim was closed out. But how could that be when no one ever came. The lady told me she had to call the contractor to confirm that they didn’t come.

Whenever I have multiple claims, I go ahead and call them at the same. Like plumbing, if I have two or three different faucets, because I want to be sure I only get charged one service call. Plumbing can have a lot of different repairs, commode, faucet, all kinds of stuff. I'd like to see where I could add on to whenever I go to enter a claim online that it's seen as two or three things instead of having to go back and try to do another one and another one. Recently, the garage door had a broken spring. American Home Shield took care of it quickly and I was pleased with the service. Another one was for a refrigerator. The compressor went out of it. If I hadn't had the home warranty for that, it would have been somewhere around $1,200 instead of $100.

Every time we tried to turn the microwave on, it wouldn't come on or it would go out and flip the switch in the box. A young electrician changed it out. Now, we're good to go. American Home Shield is good. They sent the technician really quickly. I'm really happy with the services that I received. I would highly recommend the warranty to other customers or friends.

I have a claim in with American Home Shield and it’s been over a month but they haven't done anything at all to help me. I'm cold with no heat and I'm a disabled 90-year old veteran. There have been two contractors sent out. One was from Sacramento, which is 250 miles from here. They said that the unit was burned up and that the whole thing has to be replaced. Then I didn't hear anything so I called Salyers and they said that American Home Shield didn't want them to do it. They turned it over to somebody else for a bid. American Home Shield sent another one out and they said it would be another two weeks after the 30 days of where they can get the unit. I have no idea what's happening now. American Home Shield has not called me at all lately. If I call up there, all I get is a recorded prompt.

When I had an appliance issue, the tech who came out was very personable and professional. AHS has also been pretty good to me and and everybody has been helpful whenever I called. At the moment, I'm going to have to get reimbursed for a replacement refrigerator because they didn't have anything equivalent to what I have. But the pricing that AHS offer you to replace an appliance is very low and it's hard to replace your equipment because of that.

I contacted AHS regarding a dishwasher. It was acting up, not draining properly. The techs came out within a couple of days. They resolved the issue in 30 minutes. All still working well. I'm happy with the service of AHS. I enjoy the fact that I really don't have to worry about my appliances. As a new homeowner, there were a lot of unexpected things that popped up. Just life as a homeowner that I really didn't anticipate. So, it was very convenient to deal with American Home Shield, and if something in the future were to pop up, not have to really worry about that too much.

J&A South Park came out to fix my furnace and I really liked them. When my hot water heater was leaking, I called American Home Shield and requested J&A. They replaced my hot water heater. J&A was also excellent about coming right out. When I had an issue with a light switch, Omega came out and fixed it. American Home Shield's claim process is easy and they will put in a work order. Sometimes some of the companies they use put off for warranty customers. Omega was good about it and they came right away. They gave me the time that I wanted.

I did a claim with American Home Shield online and after the scheduling got taken care of, the repair people came out and assessed the problem. They were to come back, but for some reason, they didn't come back the day that they were supposed to. I called in to find out what was going on. It was during the holidays, so we got it scheduled again then they came out and fixed my toilets. I had three that they were fixing, and one was still leaking. I told them that the toilet was leaking at the base originally. The technician let me know that it was something else inside the toilet with the screws and he replaced those, but it still continued to leak. He came back out last week and fixed that problem again. Come to find out that the leakage was from the base. At least they got back out timely to fix the issue.

When we have a claim, we call in to American Home Shield’s 1-800 number. They ask us what’s going on and then, they get us in contact or they contact the service provider. Sometimes, the service provider will contact us directly to let us know when they expect to arrive. GBR Appliance came out to fix an appliance and while they were there, they also checked the second appliance and took care of that as well. It was an excellent service. AHS is reliable and it’s a safe haven.

A valve in bath went out, and the water would just stay on the tub part. It wouldn’t go to the shower. We called American Home Shield, and the plumber came out to fix it. We also had a leak under the house at the same time, and they fixed that too. While the plumber was here, we had him add a regulator to our house and paid for it.

I called AHS. I was having a problem with my garage. The electrical all in the garage, my door opener, my outlets, my refrigerator, my freezer kept going off and on. Came to find out, the GFI was dysfunctional and then they had to replace the GFI. Then, the keypad to the garage was replaced. American Home Shield, as always, made a claim, I paid, and they contacted me through text as always.

AHS's website is great. It tells me everything I need to know and what to choose, to pick, to verify what I need to be done. They sent me text messages and emails stating that they had a contractor for me when I had a clogged drain. They also sent me emails and texts that the contracting company was notified and they’d be notifying me, and if they don't notify me, to call them.

We had a claim for our refrigerator and and to get someone out, it took three weeks. The tech said they couldn't repair it, so AHS sent us a check about a week after I called them. Then we went out and bought a new one. Other than that, I've had some really bad experiences with some of the people that AHS contracted. I had one gentleman wanting me to pay him all the work ahead of time and I refused. I told him I've never had to do that to a contractor. I also spoke to a friend of ours who's a plumber who said that he didn't need certain things that he charged me for. I Then, I had a couple of contractors that never came back. I had one who fixed our washer and ended up breaking another part. They said they’d get back to us and when we called them back a couple of times, they never answered. Aside from that, the dude that came out left all his trash here. He just picked up his one tool and walked away.

There was a pipe in the second story of our home that had a leak. Water was dripping down into our dining room through the ceiling. AHS was in touch right away to schedule someone to come out. The techs were prompt and professional. They got the leak taken care of within 48 hours from the time that I submitted my claim. There was a pipe that was corroded from 1920, and they cut that out and then retrofitted it with a more durable and long-term solution which was rubber type piping.

The sink was stopped up and a service person came out and fixed it. He did good work and that took about an hour. American Home Shield is worth it and I probably got my money's worth already. The only thing is they should respond and get someone out a little bit quicker. Sometimes it takes a day or two before the contractor contacts you then they're not available for another couple of days.

Customer service has been fine. However, I was without heat for 35 days and it was in December and January. American Home Shield blamed it on distribution. I’m sure the supply chain is goofed up but when I told the rep, “It’s warmer in my garage than it is in the house,” she told me, “Maybe you should sleep in the garage.” Recently, a contractor came for the refrigerator on a Tuesday, and he found the part and was back on a Thursday. It was quick. I was thinking that it was going to be at least a week. My parents have a policy now with American Home Shield because of me. It's kind of a safety net for them. They've had to use it for their icemaker and for something else, and they've been very happy too. My former boss and his wife also got a policy through American Home Shield because of the level of service that I was getting.

I've been without a stove since June. The very first appliance repair company that AHS used was terrible. They really didn't do a full assessment. They just automatically thought they knew what was happening. I didn't hear back from them. I constantly called and tried to get on their schedule. If you go to their website, you'll try to plug in a date and it's like two months away. I called American Home Shield, "Can you guys help me?" They were like, "Okay. We'll do it again." They claimed they showed up the second time. But they never showed up, even when I scheduled the date. So it was a bad experience.

It has been a complete runaround every time we call. We had a huge problem with our refrigerator, which was a bad experience because American Home Shield kept sending out techs that didn't have the expertise for a KitchenAid. And come find out that AHS had people that specialized in that particular brand. But it took us multiple business, multiple calls, to even get the right person here to take care of it. If AHS got a specialized piece of equipment, like a KitchenAid that everyone doesn't work on, and they have someone under their umbrella that specializes in it, give us that person the first time instead of having us hook up with different people who don't know that brand. They should try to mirror the contractor with the product since they are going to service.

The warranty has been helpful so far. The providers were knowledgeable and professional. They fixed the microwave. The other one they did was for the ice maker in the fridge. They told me exactly what they needed to do, they placed the orders for the part, came back when expected, and did the work and the time frame that we discussed. It was the same person that came out every time. He made sure that everything was working. He tested the units multiple times before he left. The microwave took a bit longer than a month, just because we had to wait for parts to come in. The ice maker took a couple of weeks. Everything works great now. Get American Home Shield.

My experience with American Home Shield has been to the point and they got things done. That's what one would want. I had a refrigerator issue where something shorted out. The repair man knew the appliance and has worked on this stuff before. He needed to do some reconnecting of stuff and got it working in five minutes.

The hot water unit was leaking. There was a copper pipe that eroded. My husband contacted Home Shield in the morning and then the tech came out that afternoon. I saw the unit this morning and there's no leaking. So it's perfect. Home Shield offered maintenance for the fireplace. We called about it and then the contractor came out and did the job. It was perfect. I'm very glad that we were the recipients of the warranty. I'm grateful for it.

We had a plumbing issue and the contractor figured out that there was a leak. They had to come back, because, apparently, they were trying to get approval for the additional work. They needed to confirm what my contract covered and the phone lines must have been busy with American Home Shield so they couldn't get that immediate information. I just had a situation dealing with a washing machine and the customer service representative provided incorrect information, so it led to a series of things that became an issue. But otherwise, I'm satisfied with American Home Shield and I have recommended them to other people.

The website of AHS was good when I submitted a claim for the food disposal. The techs that came out were nice.

My heat and air conditioning unit is 18 years old and I wanted to get it checked out before this insurance expires. J & J Mechanical's tech came out and he was okay. The unit needs to be replaced but it's not replaced for free, which was my understanding. I was just told all the appliances in the house are covered and if something happens with them and Home Shield can't repair them, they will replace them. But I was told there would be a $1,500 discount.

The dishwasher broke and it had standing water in it. My microwave was also broken. So I went online and turned them both in together as one claim, and then paid the $100 fee. American Home Shield had somebody call me and set up a video diagnosis. I showed them the appliances and what they looked like. I opened the dishwasher and showed them the standing water. Then they ordered the parts and called me a couple of weeks later and told me that I was scheduled to have somebody come out. So they came out and fixed it. The tech was great. He was on time, friendly, and very knowledgeable. This was the first time that we'd used American Home Shield and it took a while, but we're very satisfied.

In one of our units in our home, the sensor went out for the heat. The company was out here the next day to fix it. The tech did what he was supposed to do. However, it's hard to get through to AHS. They need better customer service. Back in the summer, my refrigerator went out and it took two months to get a refrigerator because they kept saying, “Fix. Fix.” The technician that came out plainly told them, “There is no fixing to this refrigerator.” Then they sent another technician out to check the Freon in it, and he told them the same thing. “It's not fixable. It’s too old.” I really wasn't too happy with that experience because that is ridiculous that I had to do without a refrigerator for two months while I was waiting on them, so we finally just went and bought one. They refunded eventually.

My washing machine was not draining and the tech addressed the issue well. It was during the holiday and he had to order the part, so he kept me up to date with that. So far, I like American Home Shield's promptness, and the communication is awesome too. When they assign a request, they give me the technician's details. I like this home warranty because it covers things that most home warranties don't. For example, with the refrigerator, I needed to call for my icemaker. The last warranty that I had didn't cover the icemaker. The customer service is awesome as well. I had to push my payment back, and they were very understanding with that. Thanks for the customer service.

Sunbelt Electric was out here three times. We had an overhead bathroom heater and the motor was not working. They took it and had work done on the motor. They brought it back but it still wasn't working correctly. They took it back and got it to work. They worked very hard to get this done. They did a perfectly wonderful job. We've had American Home Shield for years, and it's convenient but they're very slow. Sometimes, they don't send very good contractors out so we use other people. But on this particular instance, they sent a company that did a very responsible job.

So far, I'm happy with American Home Shield. I had a garbage disposal that started leaking. I'm not really thrilled about paying for a service upfront that I don't know when I'm going to get it and not scheduled. I had to wait for the selected provider to call me and schedule it even though I've already paid for the service. But it worked out fine. The guy that came out looked at the garbage disposal an said that I needed to replace it. He looked at the model, the type of garbage disposal and what the horsepower was. He went and picked one up somewhere, and then came back and installed it. He was quick, courteous, clean, and the new one operates fine.

The fan on the heating would stop, and the heating wouldn't run. A1 Mitchell's came out and fixed the issue quickly. It was fixed a few days later after the part came in. From the get-go, when I called American Home Shield, they said there were no issues.

I had a clog in the sink that was backing up into my dishwasher, and I put in the service call through American Shield. The plumbing company got back to me right away and sent somebody out. The service, considering it was right after the holidays, was quick. The person was professional and got the problem fixed in a short amount of time. I get a reputable company because they come through American Home Shield. I feel comfortable with the person coming in the home and the service that I'm receiving. The response time for my request is usually quite quick. If you want quick and excellent service from a company that you can be secure is going to do the job right, I would get the warranty company.

American Home Shield is the worst company ever!!! I have lost heat in house and after two weeks of begging them with dozens of phone calls to send someone out, they just keep telling me it will get done but it doesn't and I am still waiting to get my heat pump fixed and freezing in meantime. That's now... Several months ago I had problem with pool heater and company that they eventually (took days again) that came out went as far as they could go to find some excuse to not cover my claim. Then I had to have my water tank fixed and same thing... They also find some strange technicality to deny paying claims or processing them... They are evil and should not be allowed to be in business.

American Home Shield needs improvement as far as their contractors go. Whenever they have to dispatch Sears, it is a nightmare. Two years ago, it was the year COVID started, my freezer stopped making ice so we called them. After a few months and many times different contractors coming out, they finally got the ice working. But then my whole freezer itself wasn't working. They finally got the freezer working, then the whole fridge stopped working, just for my icemaker. Once that was determined that they couldn't get all of them fixed in sync, it still took quite a while before they approved a replacement refrigerator. We were given more of a hassle than anything. During COVID, I didn't need all these people coming into my house constantly.

The fan or the motor of the refrigerator went out. The young kid came three times and he wasn't able to fix it. I talked to AHS again. It's been about five days and there was supposed to be a second opinion and it was supposed to be within 24 to 48 hours. Well, I haven't heard from anybody. It's horrible. It gets so loud sometimes and sounds like it's going to blow up. American Home Shield gets on the problem right and calls the people for me. They have set up things. But I'm not getting any return calls from those people they've set up so I don't understand that. They should get rid of those people that do not answer their phones and find somebody else. They have a machine to do it. Overall, they've been great and they get right on it.

My AC is working again so I feel like Billy's A/C Service did a great job. This was the second time they've come out. They've been very quick both times to get out and get me heat. The only thing is I normally just pay for the $100 copay, but they had to put Freon in my unit so I had to pay for the Freon which was about another $100. Also, I paid for the more upgraded versions than my friend. And it seemed like she had more benefits than I did, which I don't know if it's because I had it longer. I did call Billy's back and asked about that and they said something that I would need to cancel my service through AHS and get a new policy to be under the new changes, which I thought was kind of ridiculous. Other than that, everything's good with American Home Shield.

The tech showed up and did his job. It was good. The only thing that wasn’t great was the five-hour time window. That should have been shortened down, instead of, “We can make it between 12:00 and 5:00.” So, that screwed up my entire day. There was one time that they got the wrong part, and they had to cancel the visit. So half my day was wasted there. Then the guy got sick and he couldn't go, so they canceled that also. But when he showed up, he was fine. He was in and out in five minutes. Everything worked when he was finished. It was a $100 deductible for the guy to come out. But the service call generally in the area is about 75 bucks just for someone to show up. For a $20 repair that takes five minutes, it shouldn't necessarily be a $100 deductible.

I had trouble with the heater making an impeller noise. Within a few minutes of submitting the claim, I had someone calling me to say, "We're ready to schedule an appointment for you." So the process was pretty seamless. It was simple and that's what I want as a consumer. Then the contractor came out and lubricated some components they felt might have been aging. After they did that, the noise was completely gone.

I wasn't getting electricity to my kitchen and part of my front room. The contractor was able to figure out that two outlets were causing a circuitry issue and replaced the outlets. Before having American Home Shield, I was with a different home warranty company that kept on trying to make me go find a provider. I paid them upfront and then I had to wait for six weeks, and that is unacceptable. But with American Home Shield, I did a service request, and in 20 minutes, I had somebody already assigned to the case. They were amazing.

You have to pay a co-pay for having this service. But for example, with the hot water heater that could have cost anywhere up to 1,000, that was beneficial not having to pay out-of-pocket. It was just that American Home Shield didn't cover the hot water heater issue we had because of something dealing with the state, which on the other home warranty, we didn't have that issue. The contractor that they sent for that were nice people. Then with our garage door issue, the tech that came out got it fixed.

The dishwasher was not running a full cycle. The company came out, assessed the situation, and did a diagnostic on it. They ordered the parts and then 10 days later, they scheduled a time to come out and replace them. Since then, it’s been working fine.

I have a little bit of an issue with American Home Shield. Our order was supposed to be acknowledged and the information sent to us because our washer was not repairable according to the gentleman that came out and checked it. So, we ordered a new one from the company and we hadn't had any response back. We had called for the exception of the response for who the person that was supposed to be bringing and delivering and installing it. I had that number and we've called that twice. The first time, we got hung up on. The second time, they didn't know about the order. So, we waited two more days and called Home Shield. They sped it up. We just got a notification today that it's going to be delivered on the 9th of February. We had an order that we did have problems with in the beginning, but it was between the shipper and the installer and Home Shield did straighten it out.

I wasn’t very happy with American Home Shield. It was a very lengthy claim for the hot water heater that was leaking as far as the turnaround time and the explanation of the extra cost that we had to pay out of pocket. I felt yanked around for that whole month we were waiting for a hot water heater. My husband met with the technician the first time and he seemed fine. But when I would try to email or call them, we never got ahold of them. He came out the 20th of December and said they would submit what was wrong with hot water heater. From then on, I called them. My call went to voicemail. They were supposed to call us back but never did. When I would email them, they would ask if I agreed to the charges. I asked them if they could explain to me what the charges were and they would never answer me. I wouldn’t want to work with them again. I even called American Home Shield to ask if they could send someone else out.

We were having gurgling sounds in the pipes. A technician was out here in about a day and a half. He was professional and he seemed to have fixed the problem. The noise stopped for about two days. But now, it was starting back and I may need to call again. A home warranty saves money because the cost could be pretty expensive, especially with labor. The warranty is a reasonable rate.

I had a plumbing issue and American Home Shield's claims process for that was quick. The technician was quick, too. He explained how to fix it myself next time. AHS has been reliable. Every time I've called, they send someone and they fix the issue right away or they replace whatever they're fixing.

American Home Shield provides excellent service for me. If you do submit a service request online and you don't know the internet, it can be a little difficult but still doable. They have an option where you can call them directly. The people who have been out here have been thorough. I watched them. They were friendly. They wore their masks. I gave them shoe covers to put on. They didn't say anything about it. They just put them on. They explained to me step-by-step what they've done, so I would know what was done. Then after that, they were gone and I got something indicating that the job was complete.

Anytime I've had an issue with an appliance or a plumbing, American Home Shield sends ADA to my house and it's always a problem. Recently, ADA had one part to one of my appliances, and they were waiting on the order of another part. It was my washer and dryer, and both of the dates that ADA had for the order to come in and to repair were two weeks out. They instructed me to call American Home Shield and get authorization for them to come out and repair the part that was in-house that they had there and to keep the ticket open so that when the other appliance part came, they will come out a second time. I got the authorization from AHS, but when I called ADA back, they told me that they don't do that, even with the approval from American Home Shield. I had already been going to the laundromat, and I was done. I went and purchased a brand new set.

Dealing with American Home Shield has been good. For the average homeowner, the site works well. Overall, I've had no issues with American Home Shield at all.

We had pipes and water line hoses that were leaking, and the guy that came did what he had to do with the water pipes. We hadn't turned the water back on right then. A couple of days or so later, because we were doing some repainting and stuff in the house, we turned the water on, and one of the pipes was still leaking. So, he came back out and evaluated the situation. He left. Then he called back when he got what he needed, and he came back and fixed it. So, he's very professional. He did an excellent job. As far as American Home Shield, they are true to their word and that means a lot to me.

We've always been pretty good with American Home Shield. We've only ever gotten one bad contractor but that was many years ago, and then American Home Shield didn't make us use them again. They've always come through for us, and they're always prompt. Also, the price is good. When the washer quit working, the technician got it working but he said it could go out anytime. So he had to replace the pump and he had to order it.

I called recently about the leak on my water heater. The tech came out pretty quickly. He was done in 40 minutes and he told me what he did. I found out my water heater is 40 years old but the guy told me it was still in great working condition and so I took his word for it. American Home Shield covered stuff that wasn't repairable to begin with.

American Home Shield has a fairly simple claims submission process. You could call in or do it online. When my exhaust fan in the master bathroom wasn't working, somebody came out and repaired it. He addressed the issue and he was professional. Overall, AHS could send notifications that prices were going to be increased for my plan.

I've called twice and both times were top-notch. In my recent claim, the contractor had to reseal my garbage disposal and they were in and out in about half hour. I also had a guy come and work on my refrigerator and he was really helpful. I had nothing but good experiences with American Home Shield. I highly recommend them.

My overal experience with AHS has been pretty easy and dependable. I've had 10 leaks in my house and Springdale Plumbing was sent out each time. They come out on the same day I file a claim and the techs are great. They've even come out on weekends before. They're timely, professional, and they fix anything. They go above and beyond.

I've used American Home Shield a few times and I've been pretty happy with the service. They're always really prompt to get someone here as quickly as they can. A couple of times, they had to order parts for me. We've lived in the house for 10 years, and the garage door wasn't going down, but it would come up. The guy got here and he kind of knew what the problem was. We'd deduced that when we were removing our Christmas decorations out, someone might have kicked the little photosensor on the bottom and it was out of alignment. I had checked my owner's manual to troubleshoot and it said to look for the light that was on there. The light was on. But he said, “You have to really get down on your knees and look at it directly because if it's flickering, it's not set. It has to be steady light." So he adjusted it and it worked fine.

With AHS it's always been a really good process. I pay the $120 deductible and they schedule the service. I’ve never had a bad problem where they didn't take care of something or didn't cover something. I had a leaking faucet in my bathtub. AHS gave Patriot Plumbing a call and they called me. They thought the issue was a bad cartridge in the faucet control so they fixed that as well as a weepy sink in the bathroom. That went really well.

My washer, dryer and refrigerator had issues simultaneously. First was the call for the dryer then two days later, both the washing machine and the refrigerator broke. The repair man had to fix the springs in the washer and the tumbler, and now, it's working great. The dryer had the clip in the front that couldn't shut the door, so we had to replace that. With the refrigerator, ice had built up and was stopping the fan. It was the heating mechanism that wasn't heating and the repair man had to replace it. He had to come out a couple of times because he didn't know that was the heating mechanism till he started pulling apart the refrigerator. He was great.

I recently have a clogged pipe and the contractor was supposed to come out Friday to fix it but they haven't. But then I had a claim about the water heater that was replaced not too long ago. Overall, I like American Home Shield's service.

We had a lot of issues in one bathroom, low to no water pressure in both tanks, the toilet wasn't filling up properly and there was smell coming from the drain. The contractor gave us some stuff to clean the drains, fix the toilet, and replace some pipes underneath the faucet. Everything worked except for the faucet so we're going to have to do a faucet replacement. I was told that that ticket had to be closed out, and then we'll do a recall where they come back out and we try something else to fix the problem. On the website, I would have liked a comment section where I could kind of explain what was going on instead of just ticking the boxes because it was several things that were kind of connected. But it ended up being okay because Mr. Rooter called and I explained it to them.

American Home Shield is really nice and really, really friendly. They are very helpful. But it takes a long time to connect and get things done through all the subcontractors they give you. My refrigerator broke down on December 28 and the parts were ordered on January 12. The guy from Express Appliance just installed the parts last week and it’s still making the same noise. Express Appliance is no good. When I had something else happen and American Home Shield said they were going to give me Express Appliances, I told them, “Please give me someone else.” So they sent me GE Appliances. American Home Shield is great but their subcontractors are not up to spec. I live in South Plainfield, New Jersey and most of these subcontractors are coming from 30 or 40-minute rides from me. Also, a lot of their subcontractors close at 4:00.

I've had one issue since I got the policy and the gentleman that American Home Shield sent out to fix the furnace was efficient and they were cooperative about it. I've had other home warranties and I've had to work with some nasty people and crummy technicians. But with American Home Shield, it's been wonderful. So far, I’ve been happy.

I bought a new home a little less than a year ago, I filed a claim because my hot water heater was leaking...specifically the drain catch pan. They sent someone over who replaced a valve, and declined the pan. In the mean time, the value did not fix anything, the pressure release valve is still constantly dumping water out of it... Yes, into the pan, which leaks. We kept calling and getting blown off by the plumber. Needless to say I spoke to them again today and they ask me to pay another $75. I said, "Why would I pay you again to fix the same problem that you didn't fix the first time (multiple), I have no confidence that paying again will result in my satisfaction." All in all, this company and warranty is fraudulent. I'd urge anyone reading this to choose some else to protect your investment.

I called American Home Shield out to check my furnace and ATR came out. I told them I need a new thermostat. If I set it, it's not coming on when it's supposed to. The tech checked the thermostat and checked under the house. But he didn't do anything for me. I was told that I got to show him what it is. It has to be doing it when the tech gets here. That's 75 dollars every time I call and AHS has given ATR twice. I'm not really happy with them. Also, I called twice and they keep telling me I'm first in the queue. I'm not first in the queue. If I were first in the queue, I wouldn't be sitting on the phone for 15 and 20 minutes and nobody has come to the phone.

My refrigerator was freezing at the top but wasn't getting cold at the bottom. The techs came out quickly but they had to order a part. When they came back a week later, one of the parts was the wrong one so they had to reschedule and it took another week. But when they were finally able to get the correct one, it was good. The guy told me to enjoy my new refrigerator so we’re enjoying it.

About a year ago, we had a claim for a toilet. They never finished fixing it and we couldn't get him to finish fixing it. We just gave up and got an outside person to work on it. At that time, we said we'd give American Home Shield one more time because we had had them for so long and we were happy with them. But after this last experience, we're done.

I purchased this townhome that I'm living in now, and as a recommendation, I was told to check out American Home Shield warranty, which I did. The first time that I used the warranty was for a call for an AC and furnace repair. It was getting cold and I'm also working in my new place. American Home Shield had a repair company come out and they did a great job.

I'm totally happy with Home Shield. They've been spot-on and they replaced my dishwasher. Also, the contractors are great.

I had a situation about a year ago where the garage door spring broke on the garage door. I went online and reported it. American Home Shield sent somebody and it turned out that it wasn't covered and I still had to pay my fee. I had to go on my own and get it. I felt that I was cheated or taken advantage of just because somebody showed up to look at it and American Home Shield could have told me that and just turned it off. I was very upset about that. The second situation I had was with the microwave, and it took three or four tries, but the tech finally got it fixed.

There were a couple of instances that I was not happy with American Home Shield's service. My microwave broke around the 1st of October. I filed a claim and it took them all the way until close to December to get it fixed. I was told by the company that was contracted to fix it that they didn't have the part or it was American Home Shield's fault that it wasn't in. Then they ordered the wrong part and American Home Shield told me that. They were back and forth finger-pointing. I was not happy and so I called. They waived the $100 fee. But they put me in a big bind because of Thanksgiving as I had no microwave. I had dinner at my house so it was very inconvenient. I had to stay on top of the company as they didn't call and kept me updated like they should have. I kept having to call them to find out, "Where's the part? What's going on? How come the part is not in?"

We had a heating unit issue and a technician was sent out, but the repair was above his pay grade. He escalated it to another technician within that organization. The other tech came out here. He's professional, efficient, and he got the repair done. Having American Home Shield, I like not having to come out of pocket for thousands of dollars. With the monthly payment plus the 125, you can wipe the sweat off your brow.

The contractor fixed what needed to be fixed and everything was covered, except that $100 fee that I have to pay which is fair. I was pleased with the two things that had to be done. I had had a new dishwasher installed. The guys who installed it did it properly but they told me that there was a leak in my hot water pipe and that they didn't have anything with them to fix it. That was the primary issue but was fixed very easily. Then my hot water spigot in my bathroom faucet was not working. It was stuck so they replaced it very efficiently again. There was another issue that was taken care of a couple of years ago and it was also a very good experience.

I called in and requested service for the washing machine. I was very specific about what it was not doing and that it wasn't agitating. The rep did a video with me, too, and I pointed to the part and told her it was not going back and forth. What the rep put down when they sent out the technician was that it wasn't going through a cycle. The tech from Accord Appliance didn't have the part that he needed. He said he had them but didn't put them in his truck because that was not what the work order said. If a rep doesn't understand how an appliance works, they shouldn't be answering the phone. The tech had to come out again a couple of days later. Other than that, the overall claim service has been very good.

The dishwasher wouldn't shut off. It ran, and after five hours, there was something wrong. The technician called and he came the next day. He was a really good guy. The only thing is that don't try to call American Home Shield as they're hard to get ahold of. I waited over an hour for the call the other day.

When something happens with one of the covered appliances, we call AHS and within a couple of days, a contractor would be out to fix it. They're pretty quick about it and I like that. It's reliable to get something fixed and we're not out the entire cost. We had a claim when the air conditioner wouldn't run. If we turn it on, it would make a noise like it was trying to run but the fan itself would not turn. I called on a Saturday, it was during Christmas weekend, and Certified Heating & Air Conditioning came out that following Monday. They were nice and quick in addressing the issue.

Submitting claims on my computer through the dashboard is easy for me. We've had a few service requests and they were all been done pretty well. We had one where, unfortunately, our issue was not resolved. So, AHS is sending out the same people again. Other than that, so far so good for the service requests we've had so far. Our garbage disposal was clogged and that was perfect. They swapped it out for a new one. They also replaced our garage door opener. AHS is a good company.

AHS sent out someone to repair my Samsung dryer. The guy put it down so badly while he was here, that it was just a generic Samsung. They had my husband climb the roof three times to check the vent when we kept saying that the issue is not the vent. The time before this time, they're sending people out that don't know how to repair anything.

I'm very satisfied with the service. They're responsive. When the contractor is identified and notified they are responsive and timely. I’m satisfied with the work that they do. If I had to shop for my own and identify my own contractor or pay for the response fee, the parts and the labor, I'm sure I would have paid five times as much as I've had to pay thus far had I not had American Home Shield.

American Home Shield has been pretty good and we are very satisfied with them. When I filed a claim for my dishwasher, the claims process was excellent and the technician that came out was very, very professional. My dishwasher is working now.

Having AHS is convenient and it's a pretty good feeling to have security. The float in our toilet was bad and it was leaking. The tech replaced the part. The claim was handled very efficiently. I live in a pretty rural area and the gentleman who took care of the problem had to travel about 200 miles. I was surprised to get it that quickly. I definitely recommend American Home Shield.

This company is so criminal. Please stay away. As a new homeowner we had an urgent leak. Their plumber they assigned to us never called us. I had to keep calling them to resolve this (IT HAD BEEN DAYS AT THIS POINT). They approved that I get an outside technician. So I had to do the work and secure this other company. When they got here they told me they would charge $200 to even look at everything and give me a diagnosis.

The company we had with the refrigerator made us wait four to five months. That was not a good company. But this last one, we are happy with. Our furnace wasn't working. I contacted American Home Shield by phone and the contractor came the next day. They replaced the motor. They did a good job.

Every plumber I've ever had come out before, I have had to argue with. I had a leak in the wax ring. I used all my towels and the rugs on the floor to sop up the water and it was after three days because I didn’t use it. When the guy came, he flushed it and it didn’t leak because it had time to settle in. He said that there was nothing wrong there and he would be gone. I blocked him from leaving the bathroom and said that the wax ring flooded my bathroom and he wouldn't do anything. He stood there and he flushed my toilet 12 times in a row. He said it was not leaking a drop and he just went right past me. I was mad.

The last two times that we've called American Home Shield, the electrical problem and the garage problem were not covered. We paid the garage guy $250 and we paid AHS $75 for getting the guy out there. The same thing happened with the electric company. We paid AHS $75 twice and then still had to pay the repair people. The service was great, but I don't like paying twice for the same problem. Other than that, AHS was good.

I like the ease of calling and getting service right away and not having to look up for someone and try to make a decision on who do I call with American Home Shield. It just seems that at the height of COVID, I was trying to get through one evening but I couldn't make the connection when I called. Maybe staffing was a little bit less. When I called, they told me that my account number’s not the account number. They sent me to someone to speak to customer service and I didn't understand why. But when I get to customer service, they're saying, “That is your account number.” I’m trying to figure out what's going on with the little automation person.

I don't like that I have to have separate claims for separate things. Then, I have to pay $100 each time. But that's just the way it is. 822 Plumbing recently came out when I had a leak in my toilet and they fixed it when they came out.

When the blower motor went out, I contacted American Home Shield, and the very next day, they had a company here who had a blower motor in their vehicle and were able to install it. So we were without the furnace for approximately less than 24 hours. It all worked out very well. They were very responsive and it was a very good company to work with. American Home Shield works really well. You call them and give them your account number and away it goes. They are also very upfront. It's going to cost you $100 every time you call them and that's it.

I like that with American Home Shield, if something comes up, I can pay the visit fee and a lot of stuff will be covered. My washer and dryer had been acting up for a couple of weeks and I finally found my paperwork and reached out to them. The techs came out and looked at it both, and ordered the part. Then, they came back and fixed it. It took probably about two weeks because the part had to be ordered and we had to wait for it to come in. The contractor was great as well as the service technician. He seemed knowledgeable, very courteous and quiet. He did his job and left. So, I have no complaints at all. It's been a great experience with AHS so far. You'll never know when an unexpected cost arises so when you're paying the $100 or whatever I'm paying every month, it makes that process less stressful. Then, they usually cover the replacement part. I heard they will replace the item if it needed replacing. But I haven't gotten there yet.

I've had to do a little bit of legwork to follow up on stuff and the techs came out to my house seven times trying to figure out an appliance. Right now, I called them out for a bunch of faucets and a hose bibb. The plumbers told me on multiple occasions that hose bibbs are not covered. However, in my plan, it does list hose bibb as being covered. Then, the plumbers continued to tell me that the only kind of hose bibbs that are covered are the frost-free hose bibbs, but it does not say that in my agreement. So, as of now, with A Plus Plumbing, I don't know what's going on with my faucets. They came out to fix them or replace them. The guy said that they were going to replace all of them but I called American Home Shield and they said I got to call A Plus. I called A Plus, left a message, and called again. But there had been no communication with this situation and as a consumer, I don't know who I should call on my behalf.

For the most part, AHS is very good. However, the first year that I had it, I had a lot of claims. So, the price almost doubled in the second year. After I talked to a few different representatives, they were like, "Oh, that's not right," and they finally dropped it back down. If I wouldn't have questioned them, I would have been paying double. But I like that I can do pretty much everything online. Then, I normally hear back from them within 24 hours, and then everything goes from there and they work very well with my schedule. They're timely and efficient when it comes to stuff. I've also met several of their employees and they've all been extremely nice, professional, good people. Lenny's Plumbing has been amazing. If I have questions, they stop, answer them and point things out to me.

We've had Home Shield for a couple of years now and it's been easy. When we had an issue with our furnace this winter, support was quick and timely. The blower on the furnace went out and we were able to get somebody out within 24 hours.

The last guy who was here fixed my garage door. It wouldn't go up and down and the gears were ripped out of it. He did a wonderful job. He was very professional and he knew exactly what he was doing. He got the job done in a reasonable amount of time. I'd use him anytime. The only thing I don't like with AHS is the wait time. The tech doesn't come the next day. It takes them a week to 10 days to get out.

My furnace stopped working. I called American Home Shield and getting through was very easy. However, I was given a $50 credit when I paid in full in October or September, but it kept showing that I still owed it. So, I had to deal with that. But they went ahead and did the service anyway, and it was excellent.

American Home Shield is very accommodating and helpful. The only issue that I have with them is the foreign intake people on the front end. They are sometimes not sure what to do. It kind of creates some complications. There's always something lost in translation and sometimes I have to call back and repeat myself three to four times before I can get what I want. But overall, I've been satisfied with the services that AHS has provided for me.

I had a garbage disposal issue and the techs got out within a day. Those techs have always done a great job. They replaced the disposal. Having AHS is always a good peace of mind.

The repair guy showed up a day early for the plumbing issue, which was wonderful. He taught us some things when he was there because what he had to do, we could have done ourselves. But being first time homeowners, we had no clue. So now we know. It was a clogged trap and the clog was outside of the house but it was before it got to the septic tank. Apparently, there's a trapdoor that you can open above that clog right there if it happens before you gotta call somebody. It was easy asking American Home Shield for the request to get the help. It was a quick process. I didn't have to pull my hair out, jump through hoops and wait 15 days to get a call. The ease of it was nice.