American Home Shield Reviews

The washing machine drain got stopped up. The technician came, checked on it, and ordered some parts. He then came back and fixed the pipe.

I had one little issue with American Home Shield but on a couple other things, they've been very good. The ice cube maker was not working and the guy came and fixed it right away. I was very pleased with them. When our hot water heater wasn't heating correctly, we called AHS and they called the contractor. The tech couldn't get out here for a week. I can take cold showers for a day but a week is too much. So, we called somebody on our own and had it fixed that way.

I've had a contractor come out a few times and AHS was really timely in getting people to come out. The $100 deductible was fair for the work that was done. So overall, I'm pretty happy. I had an electrical issue, and then I had an issue with my furnace, and then I had an issue with my bathroom fan too. Requesting for service has been really easy. I just use the AHS website and put down what I want. Then I get a call back within 24 to 48 hours pretty consistently. The contractors have been really good.

The contractor was there on time. It was next day appointment. They were fantastic. American Home Shield works great so far.

It was the second time my heater was broken and there was great follow through on the HVAC guys we had. There's an HVAC guy here that's amazing. It's really hard in a border town to find that. I asked the warranty specialist if it was possible for me to get him and she worked it out. He troubleshot and saw that it was an electrical issue as well as the HVAC. Galvan Electric came out came out to replace the circuit breaker. It was the HVAC guy that said they are good so it was coordinated for me. The technician told me that he had to replace the circuit breaker with the same kind but there was a better brand.

We had a leaky outside faucet. American Home Shield had a smooth claims process for it. The technician knew what he was doing, he got a part and had it fixed. We thought there was an electric problem and shoddy wiring, but it just needed a couple of caps. Overall, AHS is great for the big stuff like plumbing, AC and electric.

This is the first time I've had a home warranty and so far, so good. Recently, the overflow valve on the hot water heater went bad so my hot water heater kept draining. A plumber came out and replaced the valve on it. He did a good job and was very professional. I submitted the claim on a Saturday. The contractor was closed Sunday. I called them Monday morning, and they were out here at 1:00. It was pretty quick. However, I would have rather had the opportunity to talk to a live person instead of doing it all through the automated systems that American Home Shield has. It was easy to do but it didn't give me the information. I had to search to find out when this company was going to call me or do I call them. It wasn't forthcoming.

I like Mary. She has fast-tracked a lot of problems for my clients. Recently the contractor fixed my washing machine. The water pump was in bad shape. So, they replaced it and she’s running again. It was great. Get the most expensive plan to cover every single thing.

We had a claim for the washer and the guy that showed up knew nothing about what he was doing. He had no personal skills. We had two service guys here at the same time. I was upstairs with one, and my wife was down here with him. My wife turned the washer on and he said, "Oh, I don't hear no noise. I'm leaving." My wife said, "No, it's not draining." He wouldn't even look us in the eye. He was very introverted. It was weird. He said, "So, there's nothing I can do." Then finally, my wife said, "No, you're gonna talk to my husband."

I was having a leak from one of my copper pipes. When the plumbing company came, I had to have some more work done before the drip and leak were actually pinpointed. When it was pinpointed, I called them back and they fixed it. American Home Shield offers a variety of services. It’s a good thing because you’re getting great service. If you don’t get good service, you call them back, and they will fix it. They’ll not charge you that $100 every single time. The first time I called them, I had to pay that $100, and then when I called them back, I wasn’t charged, so it’s worth it.

I've had American Home Shield for a while. And I got them because I have always lived in apartments. If there's a problem, I don't know who to call for half the stuff, like if the refrigerator stopped working. They get ahold of whoever to fix it. But with the washing machine, the person that AHS told me to call's phone was disconnected. I couldn't get ahold of him. He gets so much business and he gets tired of answering his customers' calls so he just turns his phone off. So, I had to call another company in Texas and get them to reassign it to somebody else. There are four of us and no washing machine. And I have three girls, so we go through some clothes. It just made it take that much longer to get it fixed. It should have just been a one call, I submit the ticket or whatever, and it would be taken care of. But it was not like that.

My heating system wasn't working and it was cold in the house. I did the scheduling online with American Home Shield but I spoke to the reps too and they were very receptive and what I would expect. I was told that the repair guy was going to contact me when he was on his way, and as promised, he did by a text message. I missed their call so I called back and I was told by the receptionist not to worry and that they just wanted me to know that he was on his way. The repair guy worked on the system outside and on the furnace in the basement, and checked my circuit breakers. He was here for a long time so it wasn’t just a drop-in. He was very thorough and everything's working now. I'm warm. The repair guy did a great job and I’m satisfied. I hate going through the phone trees and as a customer, I have online access to AHS, which is very important to me. It made it easy for me to schedule an appointment.

We woke up one morning and there was no heat in the house so we called American Home Shield. They assigned someone and he came out the same day and fixed the heat pump. It was wonderful. I have a house in Texas with American Home Shield as well and I do my claim online for that. I had one bad experience with a contractor. I had a claim for a refrigerator and that took them almost three weeks as they were waiting on parts. They came, looked at the refrigerator, did something then left. They didn't say what was going on and just that the refrigerator needed parts. They didn't keep me informed as to how long it was going to be and I didn't appreciate that. That aside, having a home warranty is about saving money. I pay $70 a month for my plan in Texas while my husband pays for this house. In the case of my claim for the refrigerator, it cost me $75 when it could have been way more than that.

The only complaint I have with American Home Shield is that I can't talk to a human being. I always talk to a computer and they don't answer anything. The only time I talk to a human is when they call back. But other than that, their contractors were very good. They were on time, neat, and quick.

To get that person out to look at my heating system, it took a while. I had an electrical issue and they reached out to one company and one company alone, and never got back to me about it. I had to call them and inquire about it. They kept reaching out to the same person who they couldn't get in touch with. So the electrical problem never got resolved. That was the last claim I filed with American Home Shield in December. I switched over to Choice.

American Home Shield is good. We've had a couple of claims and they've fixed the problem. Sears recently came out and they were very good. The guy that comes from there is really awesome. He's professional, always on time, very personable, and keeps asking questions and I'll answer them. He's super cool.

My heat pump wasn't working and the claims process with American Home Shield went smoothly. I was able to get someone scheduled, and the repairperson came out within a couple of days and took care of it. By having AHS, I know that if I have a major repair, I can get it taken care of without a lot of money out of pocket.

AHS has always been extremely fast at replying and getting someone in contact with me to come out. Recently, my sink was backing up. I got someone out the same day. They also resolved it that day. However, when I had them rekey my house, that wasn't so great. The guy came from Kansas City, which is 45 miles away. Then he told me that he didn't have the correct tools to be able to rekey my door so that they all matched. Now, I have two keys for my house because he couldn't redo one of my doors. But so far, I'm happy with AHS. Buying the AHS warranty has already paid for itself just in those two claims that I did.

The heat wouldn't stay going and would give out on us. When we were awake, we could feel it getting colder. We would turn the furnace off then back on and we were fine. But when it shut off during the night, we were waking up to 50, 55 degrees in the house. I asked for service on Friday and I was told techs would be here on Monday. There was somebody else who had a bigger emergency than I did. It wasn't a big deal. The tech who came was very nice and professional. He identified the problem quickly. He could have fixed it when he was here but he had to order a part. He came back when the part came in. The unit is great.

I had a hot water heater leak that came into the house and onto the carpet and soaked the carpet. It was a pressure valve release that the tech said that was the issue and he fixed it immediately. They came out the same day as an expedited call, and they were able to take care of the issue. On the call prior for service, I had an issue with a leak in my ceiling. The plumber came out and he said it was one issue. When I called back to get a second opinion because it was still leaking afterwards, it took a while for American Home Shield to address that issue. So, I was not happy about that situation. But I was able to get a plumber out, and they were able to fix the issue.

I had a busted pipe in my house. Everything was done really well. The techs did what they said they'd do and they did it in ample time. It was a very good experience.

I've had three claims with AHS. One was for my oven where the hinge was broken on that. The techs came out and fixed it. Then right now, I have two open claims. One is for my refrigerator where the ice dispenser is broken and the other is for my dishwasher where a pump is broken. Using AHS makes things pretty simple. I have one place to go and they find the right people to come out and fix the problems. Their claims process has been good, too.

Our dishwasher was leaking. The vendor came and did what they needed to do. The only complaint I had was waiting on the parts for a week or two. But there was nothing I could do about that. Otherwise, they were professional.

I had a mechanical issue with my heating. Instead of blowing hot air, it was blowing cold air. We got a burning rubber smell from the vents and it turned out to be a bad solenoid. Somebody came to fix those. American Home Shield is like any other home insurance company. They’re all right.

Doing the claim over the phone was simple and fast. The person who came out was very nice, informative and went out of his way to answer extra questions that we had. Initially, the tech guy fixed something. But it caused other problems. So, I called again and the techs came out right away. They ordered those two parts that the fridge needed and fixed another thing that we were waiting to fix. They had gotten the part but they are still working on fixing a couple more things.

The ice maker was not making ice. I notified AHS by phone about my claim and the process was easy. Then, the techs kept me up to date about the part coming in and setting up the appointment. I was very pleased.

They get a repair tech to come out pretty quick and the tech would assess the situation and fix it, although if they have to order something, it takes a little longer. We've had them do the garage, the washing machine, and the dryer. This time, we had them do a sink and that one took a long time. I was frustrated. But what happened was it hit right at that cold spell, so they had frozen pipes everywhere and blockages. I understood that. Other than that, having the warranty, I know I'm just gonna have to pay $100 -- unless there's something else not covered -- and it really saves me money. It might seem like a lot of money but if you have any of those guys come out, it's a fortune anyway.

Ambient Air helped tremendously with our heating issue. Everything was excellent, professionally done. I would recommend AHS. The only thing is, the price went up, like everything else.

The boiler had a hole in the piping and Farmington Heating & Metal Company came in. They fixed it and flushed the system out. They were very thorough and they cleaned it up even better than what they found it in. I wish I had known about home warranties before with previous homes that I've owned and that I was a little bit more educated. People see that it's a big payment but you can make monthly payments instead and it's still cheaper than if you have to replace a hot water heater. The hot water heater would be 900 but we use American Home Shield for $600 a year so we save money. It's a huge benefit. But I would like to see AHS add an extension of the home. When we bought the home, it has an in-ground pool and we've had some serious issues with it. I would like to see that being offered or have an additional charge to incorporate a warranty on the pool as well. Other than that, it's been a great experience.

The siding of the refrigerator had a hole. The tray couldn’t stay on it and it was not replaceable. I had to call five times for AHS to get it resolved. Even the company said it needed to be replaced. But the company uploaded the information. They said they didn't see it. Finally, I had to be on the phone with the company with American Home Shield for them to realize the refrigerator really couldn't be fixed. I told them, if they didn't believe the company, come out and look for themselves, and then they finally replaced the refrigerator. Then on the other stuff, the company called me yesterday saying they got all the parts for the dishwasher.

The dryer stopped spinning. GM Appliance Service told me the belt was loose or off. They put it back on and it’s working fine now. They came for the dishwasher first. They found a piece of glass somewhere in the tube. They showed me the piece of glass. It wouldn't drain and it wouldn't start. But it has been working fine since they left too.

I had to call Top Notch back twice because the garbage disposal was broken and the very next day, it stopped coming on again. The same gentleman came back and after looking at some things, he said that it was not a plumbing issue. It was electrical. It was something with the breaker. So, he said that he would let American Home Shield know, and they will call me back to send a electrician out. They're supposed to come today.

I had a great experience with AHS. It took a little time to get everything lined up, but it went very well. Initially, the blower for the furnace won't shut off. The tech got it to where it would work. Then it went to messing up again. He said that he would come in and he did some more troubleshooting. Said there were several other problems, and the unit had to be replaced due to its age.

I would like to be able to pick my contractor. If I prefer Sears, it would be nice if I could do that online instead of having to call. Sometimes the contractors are not the best. I've had issues with plumbers and electricians occasionally not calling. I've had to call them. But lately, it’s been good. The plumber was very good. They texted me on Sunday asking if they could come the next day. That was really good.

The heater was not working. Bennett Air came out and they were fast, helpful, and knowledgeable. Then, I had a plumbing issue and the contractor had to order a part. When they came back, they said they needed to replace my whole shower system, which I didn't want. They didn't tell me that they had to do it and everything I had was brand-new. I didn't get it fixed.

My heat pump wasn't defrosting. The techs checked it out and it stayed iced over. The techs swapped out the circuit board on the heat pump. I noticed that problem only when it was below freezing temperature and we haven't had that type of weather since they fixed it. But, it works fine. AHS's site was really convenient and easy to use. The service I got from the contractor was really good.

So far, so good. We had an outlet that needed to be replaced. We pay monthly then paid the $75 for an electrician to come out and fix it. It would have cost more if we had it fixed somewhere else. The guy was super sweet too. We also had a past repair for the pilot light of our water tank and that went great.

My dishwasher wouldn't drain so I called AHS and a tech from Maple Leaf Mechanical came out. The repair done was great work and he was nice and friendly, but not too friendly.

I've had American Home Shield for two months and I've had two claims. I called for the faucets, the kitchen faucet and the bathroom. There was a leak under my kitchen sink and the service guy changed the hose to make a direct line. He was professional, but he was supposed to come back for another issue and never showed up. I haven't heard from anybody.

I had an issue with my water heater, so I had them come out and do a few things to it. Everything seemed to be going well on it. The whole process was easy. It was resolved the first time they came out.

I love AHS. It has been fantastic. Unfortunately, we've had to use it twice in the last year, but it was so easy to submit a claim. Didn't even have to think twice. One of our issues was our hot water tank. I was panicking cause it was leaking. I still managed to, in my cloudy, like panicky brain, able to file the claim super fast. The techs gave us instructions over the phone on how to stop it, how to turn it off and relieve the pressure. They were super helpful. Dealing with the different vendors has been super easy, as well. They have always been friendly and helpful.

The service with them has been very good. But if you try to get them by phone, it's a struggle. Also, sometimes service is a little slow due to the supply chain right now. When I had my air conditioner replaced, I had to wait five months for the condenser unit to come in. But other than that, it's fine. Recently, I had a claim for my microwave and oven and the techs did very well. But they didn't complete the repair yet. They're trying to get the light for my microwave right now.

American Home Shield's service sucks. You can never speak to anybody and there's no follow-through. When they tell you they're going to call you back, 90% of the time, they never call you back. The way the warranty program was initially sold to you and the way it really pans out in the end has changed dramatically now. I haven't really had to use it other than to make a call recently. I had them come out and check something out. Everything panned out okay from that particular deal. But in the past, things that they said they were going to do and things that they supposedly want didn't play out the way they said it was going to. The communication with them is the worst thing and their follow-up was even worse.

The repairman that came out for my refrigerator was pleasant and is same person that comes out all the time. The only thing that I don't like with American Home Shield is if you have an emergency in the middle of the night, you don't understand the person on the phone. That's very frustrating if there's something going on and you wanna talk to someone to get someone out immediately.

American Home Shield has great customer service. All the tickets that we put in were resolved within a week of us putting it in. Everyone who came out to fix whatever the problem was were very respectful and knowledgeable, and knew what they were working on. One day, I went into the bathroom and my feet were cold. It was because a pipe behind the toilet had been leaking so, we turned off the water and waited for the plumbers to come fix it. And they fixed it within 10 minutes.

I had a loud and heavy gas smell, which I'm still having every time I turn on the stove. American Home Shield got someone out in a timely fashion. The customer service department is very nice. However, I paid $75 and the tech didn't do anything. He didn't inspect it. I just told him what the issue was and he said, "That’s normal for this type of stove", told me to put the vents on whenever I put the stove on, and left. AHS should set the expectations as far as what will happen and what can happen. If that vendor couldn't help, it would be nice to know that AHS could send out a different vendor.

American Home Shield is somebody to go with. When the bathtub was stopped up, the plumber who came was pretty decent. He explained what they had to do.

I'm very pleased with the service of AHS. I submit my claim online and normally, there's a tech here the very next day. I've used them twice in the last month and they've been great. The techs have been very knowledgeable. We're older, and the first guy that came out was younger. We were leery about that, because he was so young. But he was very smart. He found the problem right away and told us what went wrong and what to do next. He fixed it so our power came back on. It was great. Then, the next thing that happened was the washing machine went out. That guy came out, and he had it fixed, too. Within 24 hours, things are fixed. It's just wonderful. I really like having AHS. AHS gets things fixed. I don't have to call a whole bunch of different repair companies to get something done. I just let them know and they arrange everything. It saves me a lot of time and I get things fixed quickly and efficiently.

Before, it would take a lot longer to get a response from American Home Shield's customer service, but now, it's so fast. I like that. American Home Shield also has good quality service from their contractors. I had a bad experience with Gary Appliance Repair though. I put a request for my microwave which was not warming up my food. When the technician came, he was getting instruction from the phone. He spent two, three hours then said that the two parts were not working. He told us that he ordered, and it would be fixed once we receive the parts. Later on, he came with the parts and again, it was two, three hours he was on the phone. Then he said the parts that he ordered were okay but there was another issue with another part. He was requesting American Home Shield to replace the microwave.

I had some leaky plumbing. The plumber came and did his work quickly. He was very professional, clean, and quiet. Having American Home Shield has been good for my age as I can't do the work now and it's hard for me to find contractors that can do the work because I'm not in the workplace anymore.

We had a backup in the home and I wasn't sure whether a water line burst 'cause we had some extremely cold weather. I came to find out, it was a clog in the sewage line. The tech looked at the situation, evaluated it. He told me everything he was doing and came to the conclusion that it was outside. He looked for the clean-up section part where you go and you clean out the sewage line, but he couldn't find it at the time. He advised me to call the city and to get them to take care of it. He was helpful. The AHS reps have also always been very polite and helpful.

My icemaker was frozen up and technicians had to replace some type of heating element. The icemaker only worked for five days. The technicians are coming back out next week. Overall, the service was well. Requesting this service happened and the technicians were professional. I'm happy so far.

The heater was working fine but I wasn't getting any heat in my bedroom. I called once back in December but I never heard back from American Home Shield. I called back recently and rescheduled it. I wanted an idea of where I was at, what was going on and what I needed to do. The repairman determined that somewhere along the line, they changed one of the hoses that went into the living room. It was the main one that fed everything. He said they enlarged that one astronomically over the ones that went to the bedroom. Because that one pipe was so big, it was taking everything and nothing else was getting fed. He said, "Cut this one down to almost nothing, and you'll get heat back in that area because everything's wanting to go right here because of the size of that one tube.”

The kitchen faucet was broken, so the contractor had to fix it. We requested the service and it was so fast. We were so happy that we got an appointment soon because the kitchen faucet is something that we need. The guy that came in was super kind. So, we were so happy with our experience with him. We are happy to have American Home Shield. I hope everyone's experience is the same like us.

We're early on in our process with American Home Shield. It was super easy to file our initial claim to get the problem we were having with our plumbing checked out. The plumber came. He submitted a request for some additional work, and we're still waiting on that to be approved or not. When I've called to ask, they've been very helpful but it's also taking a little bit longer to get the claim either approved or denied than we hoped it would. It's been more than 48 hours at this point and they did say we'd hear back by end of business today, but when your plumbing's going wrong, you want it resolved quickly. Super Plumbers said we could call if we had any questions about the plumbing issues, but until the request gets either approved or denied, there's not really a ton of reason for us to contact them. They've been great. It's just really early on in the process.

Recently, we've got an AC unit replaced, we also got a water heater replaced. So far, so good. Price Right was nice. They got the job done and explained everything. So far, the contractors of AHS have all been good. They've been better than the people I've dealt with outside of the warranty.

The only issue I have with American Home Shield is that when it's really hot in the summertime and something happens to the air conditioning, they contract with AC companies that take forever to come and that's just unacceptable. They should look for contractors that are much more responsive. Also, AHS needs to fix their calling wait times. I called an AC issue claim in and waited on the phone for an hour and 15 minutes and they had to transfer me to somebody else. It's just impossible.

In the past, service was very bad. They took too long to answer their phones. Also, the people they use for service weren't very good. But they've been much better now. I had some electrical work and they did a good job so it worked out well. With AHS, I have convenience and I save money.

When my dishwasher was going out, American Home Shield had someone come and fix it. Having the warranty is very convenient. I don't have to call a lot of people asking for quotes, and it's a good way to do business. I just put in a request, the techs come and I pay my service fee. It's always very seamless, and the techs are always very nice and knowledgeable. They resolve the problem too.

I had an appliance claim to American Home Shield for the dryer. Someone contacted me by email the next day. The timing really met my expectations.

I had an electric problem in my closet in my room. I called American Home Shield and told them what the issue was. They took it from there and chose the company. The tech came in and first took off the electrical unit where the switch is at. Then he looked in there and tried to do something. But it didn't work. I let him do his thing and then after a while, he told me it was fixed. It was good to go. He was a cool dude and he got the job done. It was a great experience.

The gentleman that came out from All Desert Electrical was very professional and honest. He told me more than likely that the fixtures that I had him to look at would not be able to be repaired via my home warranty. However, he still wrote the report and took some pictures. I just got a letter from American Home Shield a couple of days ago which was dated December 27th. It took it almost a month. It would be easier if they straight up let me know if what I'm calling for is not covered instead of taking my little $75. Don't let me go ahead and schedule a service that they know is not going to be taken care of. But when I had an issue with my garage door, a contractor came out and fixed it.

I was having an issue with my refrigerator and when I called American Home Shield, the rep was very pleasant. The first contractor they sent me was not going to be able to come out for almost a week. So, I had no service with my refrigerator. It wasn't working right at all. So, I called AHS back and they gave me Burrows and Company and their response was expedited. It was fast. They replaced the refrigerator and the replacement exceeded my expectation. They gave me what the value was and I was able to use that towards a little upgrade.

The fan wasn't turning on by itself. The heat was not being produced very much at all. The tech discovered the problem that the thermostat to the heat pump wasn't somehow connected so it wasn't producing heat. But it's been working fine since then. The tech was able to fix the issue.

Having American Home Shield, I'm able to get my stuff fixed. When the AC wasn’t working, Myers Comfort came out and they were able to do the repair in two weeks.

An air vent didn't appear to be blowing so I placed a request online and AHS's site worked really well. R Harris AC & Heating came out and it was very professional with them. The problem could not be resolved but they left a few options on the work order of some things that their company could help out with in the future. I can't exactly read what they are, though, and there was no other follow-up from American Home Shield.

My heater didn't work anymore and the power light wouldn't stay lit. I made the call to AHS and it took the techs a week to fix it. So for a week, we were without heat, it was getting down to 10 at night, and those were some of the coldest days in Alabama. I kept making calls and the contractor said that AHS has not approved the repair. Finally, I got them to approve it on a Friday, then a call was made to the company to tell them that it was approved. But they couldn't come out until Tuesday. Other than that, the techs were excellent and the heater works great now. I had a bigger problem about two years ago with the air conditioning. I went ahead and paid for it because it was in the heat of the summer in Alabama again, and it took us six months or more to get our money back.

I had an issue with the dryer and I filed the claim on a Saturday. The guy called me Monday and had me describe the situation that I was having. I gave him the serial number and the model number of my dryer and he said, "This isn't a part that just people have randomly sitting around because they differ model to model, from manufacturer to manufacturer. I'll order it for you today. Give me a couple of days and I'll be able to swing over and install it for you." He called it a skirt on the timer of my dryer, and it snapped off, which threw the timer off and one couldn't find out which setting the dryer was on. It's like a little plastic circle that attaches to the knob that will identify which cycle the dryer is on, so that knob has to be replaced. It took a few days and then he called me back. He came and knocked it out in five minutes.

American Home Shield has worked for me because they have good contractors that they assign to the project and they always resolve the problem. If they can't resolve it, they come back and redo it. Also, they're always timely, polite, reliable, and consistent. It’s been great.

The technician showed up when he was supposed to. He was knowledgeable. They needed to order something but the timeline met our expectations.

We've been without a furnace now for three weeks. Sometimes the process of getting things fixed is slow because we have to go through the vendor, and they have to get clearance through AHS, and the parts are backordered. So we have decided, on the furnace, we'll just do cash in lieu and replace it, rather than wait another six weeks for the part to get here. My son thinks I should drop the coverage because it says, replacement of appliances. Well, the times that I've had problems, of course, I'm gonna take the cheapest way out and try to just repair an old appliance, so it's not always measured up to what I thought I had for coverage.

ABNation fixed a leak in the main filter of the pool. I was very satisfied and I would recommend American Home Shield.

The claim submission process with AHS has been very seamless. I did have one issue with a washer that was a little bit of a challenge but mainly because the washer was a challenge. But three people had to come out to diagnose it before I got a washer replacement. In the end, the washer was replaced. So, I’m satisfied with the end result. I was just not happy with the length of time between calls and washer replacement. We also had a claim for a disposal repair. The tech was great. He did quick diagnostics. He replaced it while he was here. We had a good conversation. He was very respectful of our home and the workspace.

The furnace quit operating, and there was a control sensor that had failed. It turned out, that the igniter for the furnace was defective. When the tech that AHS sent was here, he realized that there was an operating issue. We had the old thermostat. We bought the house two years ago, and the previous thermostat was still in a box here. So he removed and installed a new one. Very accommodating. It was appropriate because the furnace did not operate properly until it was replaced.

If you sign up, be absolutely sure to get an annual plan rather than monthly. If you even accidentally get on a monthly service plan it can not be changed and you will be in the fight of your life to get out. They only allow phone cancellations with a retention specialist. It will take you days of trying to get a hold of one though and hours on hold to reach one. Even if they see how many times you've called and how many hours you have been on hold, expect no sympathy. You will not be released and they will try to collect again even after they have been paid with additional cancelation fees on contracts you may not even have yet. They were wonderful while we had them. But if you get on a monthly payment plan they will not let go or allow you any time away from them and will come back for your money even after all has been paid up and cancelled.

I switched to AHS to get away from poor quality warranty companies and scams, but alas, I guess they aren’t much better. I paid service fee ($100) for plumber to come out and fix frozen shower valve. SHOWER VALVES ARE COVERED IN MY CONTRACT!! The plumber showed up and told me it was bad and needed to be replaced. He was going to talk to his boss the next morning, then contact AHS, then contact me to let me know. And here’s the scam. The plumber told AHS the valve was functional, but the “cartridge” needed to be replaced. Now friends, my shower uses a cartridge style valve. The cartridge IS the valve. But since the plumber wrote the valve was functional, the repair was out of warranty. The plumber wanted me to pay $250 extra directly to them in order to replace the valve.

The repair people were very nice and professional. The only thing I didn't like about the repair people was that they just gave you an 8:30 to 5:00 time, they wouldn't give you like morning or night. But they came yesterday at 2:45, and they put a new order for the thermostat, and they'll be back here on Valentine's Day to fix it. I had a claim before Thanksgiving when my dishwasher stopped drying, and I still don't have the part yet. I got to call the guy. My dishwasher was under warranty, but I already paid American Home Shield. It's my fault that I haven't gone back to them and told them to give back the $100 because this is under warranty.

Draingo of Alabama recently came out for our issue and they were professional. Everything's working fine now.

I'm not happy with American Home Shield’s service right now. We pay a monthly bill of $61. When you call for service, you still gotta pay another $100. If they miss a small problem or there’s a problem they can’t fix, you gotta call somebody else. You can put more than one thing on an order sheet, but you still gotta pay $100 for each thing to be done. On my most recent claim, the tech said they had to order parts for it but the warranty department won't cover the part that’s needed for it.

The doors were sprung on the oven but they wouldn't close completely and the heat was escaping out when we were using it. Heavenly Hands came and put new hinges on. One of the micro switches that control the light and the door was burned out. After the tech put the hinges on, the light wouldn't go out inside it. So, he ordered a new hinge. Shortly after that, I got an email from American Home Shield saying that they were going to just replace the oven. But I haven't seen anything on that other than that email. So, I'm still waiting to see what they're gonna do. But overall, I'm in love with American Home Shield. The only thing is when I call, you could tell it's foreigners that I'm talking to. They have thick accents and I have trouble understanding them. Other than that, I have no problem at all. I'll recommend American Home Shield to anybody. American Home Shield is the best one to sign up with.

There was a leak into my basement and the repair guy was able to diagnose it in 15 minutes. He was in and out. Also, he was nice and polite. American Home Shield was fast and we got to order our next appliance offline. It was delivered and then, we had someone come and put it in for us. It was over a holiday, so it took a two-week process to get everything ordered and done. But otherwise, it was efficient. The only thing I would complain about is that when it was delivered and when the technician came to put it in, they gave us less than 12 hours notice the night before it was supposed to be. If you have to take off work, it's short notice to make arrangements.

The tech came out and evaluated my dishwasher. The water was coming out on my floor, and I knew I had a problem. He fixed it and I also learned a lot about how to operate it that I didn't know.

I submitted a claim online with AHS and then all just went through without a hitch. The dryer was making a loud humming noise. It was addressed fine, promptly and parts were replaced.

I was replacing a couple of valves so I could replace the washer and dryer, and that was through American Home Shield. A repairman came out and did a professional job. He was on time and took care of it in a timely manner.

My microwave went off and couldn’t come back on no matter what I did. The repair guy evaluated it and said that it was shot. So, he put down all the information he had about it, entered it in and three days later, I got a call from American Home Shield saying that they carry them. They asked if I would like to go through them. If I could get the same unit or better, I would go with it. So, they got me a nice one, and the guy came and put it in. It was an excellent experience with AHS.

Our unit was blowing but not putting out any heat. I got online and requested a service appointment through American Home Shield. We have an old unit and the tech came over and did a great job with it. So, I was impressed. Having the home warranty fits my lifestyle good where I don't have to find an electrician or plumber, and everybody that I've used has been top notch so far.

The plumbing guy was good. Very professional. He called me 30 minutes later after the claim was put in for my leaking faucet and then he scheduled it for the next day. Came in, did the job, and left. It went well.

Every time I've called for whatever reason, it's been a very prompt response. I had a claim on the refrigerator and got a quick response from AHS. The icemaker stopped working and there was water flowing out of the exterior where the ice comes out. It was a waterfall and it flooded my kitchen. Arizona Value came out and replaced the icemaker but once we went to use the new one, nothing happened. I reported to them that I thought that the water wasn't making it into the icemaker. The tech came back out and determined that there was a valve that was broken in the line to the icemaker. He has ordered that and they're coming back to install that.

AHS quoted me one plan and they charged me for another. I want the premium plan with the $125 deductible and they’re charging me for the $100 deductible. Also, the salesman quoted me a special price on it and I never got a special price. I’m still trying to get that straightened out. But I've used the warranty when I had a claim on the furnace and the claims process went through fine. The contractor came in, diagnosed the problem, ordered the part, and came back and installed it.

We've had American Home Shield since we bought the house in May and it works well. When I have an issue, I submit the form online and then, they normally have somebody out within a day. The sensors on the garage door weren’t working properly and the remote for it completely stopped working even after replacing batteries. The contractor came out, replaced the sensors and got me a new remote for it. The guy also oiled everything up to make sure it was running properly. AHS is helpful. One of the pumps on my furnace was bad so the contractor came out over the weekend because it was leaking water on my basement and replaced it. So, AHS saves a lot of money, too, in case anything happens.

We've had good experience with American Home Shield. The ability to file a claim or get any information online is nice. One time our dishwasher leaked. So, AHS contacted the contractor to come out and fix it or replace it. We had a couple of people out quickly.

I used to be an underwriter and a real estate agent. A lot of the clients would have those home warranty plans and they always spoke very highly of American Home Shield, even our last realtor did for our house in Las Vegas. The last tech I had was very good and he knew exactly what was wrong with my garage door. It’s an older door and he fixed it. Eventually, we’re going to have to replace it, but at least it's running for now. I also filed a claim for the toilet, twice for different reasons, and the tech from Air Pro that AHS sent out was good. He came out, did his job, and was gone.

A fan in the unit wasn't pushing the heat. So, the techs that came had to replace that item. So far, so good. I'm ambivalent about having American Home Shield because I've only called them twice in six years. So, that's a lot of money just gone down the drain. I could have saved that money. I still am not decisive but they never tell me when I renew, so I just keep renewing it. But it is nice to be able to call and for them to say, "Okay. We'll get someone out there." Then all I have to do is pay $100. They already have my card, so they just take it. So, that's the convenient aspect.

I'm quite happy with what's been going on with American Home Shield. I've used them three times and they've done quite well. My laundry washer went south and started shaking and banging. It was walking around the room. The tech look at it and said that all the shocks are broken. So, he ordered the parts. The contractor was overloaded. There were so many people coming in but the tech came out, replaced the parts and the washer works like a wonderful thing now.

I've had AHS since December and every problem has gotten solved. I like that and I'm happy so far. Recently, the garage door wouldn't open though the light was working. The electrician fixed it.

AHS is an awesome company and I really appreciate it. When the sprocket on top of my garage door opener came off and broke, I got on the website at night on a Sunday and once I submitted the claim, I received a notice that it had been assigned to this contractor. The contractor right away called me the next morning. We talked and they were very professional. Then the following day, came in and did the work really quickly. The guys installed a brand new garage door opener with a pad. It was seamless and they helped me program the board pad. I also had my pool heater go out and the same thing happened. The next day, I had somebody calling me who communicated that they were coming over. They left this morning and everything's repaired.

The heater wasn't working. So the contractor had to repair the HVAC system. But I don’t like that submitting the claim is through the website and that AHS doesn’t have a separate app that you can download. There were two parts that the contractor needed for the first time that they had to come back. It took about four weeks for the part to come in. When they received it, they put it in, and then they discovered that there was another crucial part that was not working. We had to put that on order and that took another week and a half to come in. Then they scheduled the repair. It was finally done on Monday and now, the HVAC system works again.

We had the heating break and American Home Shield has been very responsive. The first guy they sent was not so great. But by the third time they sent another guy out, it was good. It was a simple fix and he was great. When our fridge freezer in the garage wasn't working, I put the call in on Sunday afternoon and I got a call on Monday morning saying that the tech was on his way. Unfortunately, it was a waste of money because apparently when it's cold, you have to turn the freezer down, not up. I didn't know that. So that was a simple fix. The AC guy was helpful so I was happy with him.

They didn't have a contractor. The initial one they assigned did not service my area. But once I figured that out and called them and said something, they found someone that came up here and took care of it. The technician that they sent was very nice and professional. They also offered me a buyout on one of the items because it was gonna be a long time to get the part in. But I haven't seen a check from it yet. It hasn't been that long, but I expected we would have had it by now.

I had two claims that I put through. I did one online and I called them for one. The online was pretty good because then someone called me. The last claim I had was for a repair of my range and the techs were able to come out pretty fast. They came out within a couple of days, then they ordered the parts, and they came right back in another day or so and fixed it. The range is working good now. All in all, AHS covers most of the things including the garage and my experience with them has been very good, but they don't cover the sprinkler system.

American Home Shield has good guys working for them so I've never had an issue. I had a claim and the techs came out twice. On the first fix, the appliance went fine for three days then they came back to do the same thing with the water dispenser. After five days, we scheduled a warranty visit. They came back this past Saturday, even though I called them on Thursday telling them, "It's working. Let's postpone this appointment to see if it stops working again." But they didn't have appointments for the next two weeks and said they would make a note that it's working and let the technician come in and he did.

The AC stopped responding to the thermostat. The tech who came was good. I do need someone to come back out because right now we're smelling gas. Other than that, American Home Shield's service has been good so far.

I'm satisfied having AHS as a warranty so far. My refrigerator icemaker was leaking and they put a different icemaker but it has leaked again one time since. I had another claim which was for an oven and they replaced it.

I knew a couple of people that were working with American Home Shield and had fairly good references, so I went with them too. The main thing that is always irritating is the whole notion of paying the monthly fee and the $100 service fee. Techs come out, look into the problem, and it turns out to be something simple. It's more of a frustration than anything. There should be some discount in instances like where techs do a minor check. For two instances, I paid more than I would have paid to just call somebody out because I thought that there was an issue. When you combine what I'm paying monthly with what I'm paying for the service call, it ends up being more than if I called someone to come out. That makes me think about whether I'm going to consider renewing.

I'm good with this service. But there's one problem I'm having. They came out twice to check on my refrigerator which has been making a loud sound. The tech did a very good job. He fixed it just before the holidays. We've gotten new parts and the sound stopped for a while. But it has started all over again. AHS will have to give me money for a new refrigerator or do something.

I was having an issue with the toilet in the master bathroom. A contractor came out the same day and I didn't expect them to come out that day.

I had a toilet that backed up and a very friendly man came out for it. I had to have the septic pumps but he determined that was what the issue was. I had to go with somebody else. On the whole American Home Shield is a good company. They will cover just about anything.

I had a problem with my heating and the contractor came right away. He repaired it and everything was good.

Budget HVAC came right after I called AHS to submit a claim. They came the next day. They were good, kind and courteous. It's been working well. I was happy. I like them and I would use them again.

There was a leak in the freezer part of the refrigerator and the repair man came out and he was very efficient. He fixed it and left.

I’ve been working on a claim with American Home Shield since 11/09/2021. Since then I’ve had 9 whole day services done to my house located in Terrytown, LA. This was spaced out between three contractors. The work still hasn’t been fixed, and another day is lost. Filed a complaint with BBB (They have a B rating).

Stacy contacted me and allowed us to have a licensed electrician come and inspect. His diagnosis was that pests had nothing to do with our problem and gave us an estimate to fix our problem. I relayed this information to Stacy and she immediately issued a check for that amount. I'm please with the resolution to our problem. Thank you. However, I cannot rate any higher because this should not have had to go to multiple complaints in order to get a resolution, but thank you Stacy for addressing our needs. It was a pleasure speaking with you.

We had a long-standing issue with our HVAC. The initial problem was that the AC at the upper level of the house wasn’t working. The contractor put Freon the first time and it didn't work so we called again. Then it was a different person that had gone out because their mannerism's a little bit better and they had a piece that was missing. When the piece arrived and they installed it, it's now working when we have the hot spell in Georgia.

I placed a service request with American Home Shield on Jan 10, 2022, for a broken refrigerator. Technician came quickly next day and determined it could not be repaired, have to be replaced. He submitted the paperwork to AHS right away. I got the email from them with invoice and technician report. It’s Jan. 25 and American Home Shield has not yet approved the replacement of the refrigerator. The house has no fridge for 15 days now. I have called customer service 5 times to check on status and I called the technician company which confirmed they had submitted information to AHS. To this day it’s still waiting on approval from approval department. I still have no fridge.

The claim process is easy and straightforward and the contractors get out pretty quick. But there was one company I dealt with which I wholeheartedly feel AHS should be taking off their network. They were one of the worst I've ever dealt with in my entire life of doing property management. He was being very combative with me. I had to videotape him and kick him off my property. They flooded my backyard and weren't even kind enough to pay me back for the money that they wasted in water.

The dishwasher wasn't draining and the repair guys fixed that but the handle on it was broken. I figured they would have taken care of that as well but it’s still broken. So, I had to wait two weeks for the other part. I've never been happy with American Home Shield. They should not have a person wait three weeks in the middle of summer when it's 100 degrees to get the AC repaired. They told me there was nothing they could do about it. They were very busy. I stayed in a hotel for a week because it was so hot I couldn't stay in the house. I dropped AHS before I moved to my new home because of that situation and when I moved into my new home, my Realtor provided a year's free membership. My family should stay as far away from AHS as possible.

American Home Shield responds almost immediately after we notify them. The technicians have done a great job. First we had a leaky filter system. We also had a washing machine problem where no parts were available for that. It was so old so they replaced it.

When filing claims, I'd just call up the AHS number and give my policy number. They'd rout me through to the people I need to talk to. The last five years haven't been as good as it has in the past, but they've always met my needs. It's a $75 service fee for someone to come out to service me, and most of the time, if I would have just called a technician, it wouldn't have cost me any more than that as I haven't had any big claims before. But AHS has always performed well.

I gave American Home Shield a call and explained my issue. The technician came out to assess the issue, determined it was a faulty part of the microwave and ordered the parts. About two weeks later, they went ahead and installed it, got it tested, and now it works. I have another claim with them for a refrigerator. Another company came out, assessed the issue and found out it's another part that it needs. Right now they're waiting for the parts to arrive so they can go ahead and send a technician back and install it. The process is fairly easy and straightforward. The communication was good. I'm happy with American Home Shield.

American Home Shield sent out technicians that were really good. They’re very knowledgeable. They sit and listen to what I have to say and about what’s going on. I had one that was nice and easy to get ahold of. He did a really good job and I like him. He did everything I asked him to do. The only thing I'm working on now is waiting for the new dishwasher to come in. I’m also waiting for my ceiling fan that's supposed to be reordered to come in. That's been about a month and a half. I haven't heard anything back on it.

I had to do two fixes last year, and both were done timely. The first claim I had was related to my washer and dryer and the second service was a leakage on my toilet. The payment is a little bit higher though. For the leakage, it cost me $100 but if I did it by myself, it was a $10 fix. But other than that it’s okay. So far, I'm pretty much satisfied with the service.

I had an electrical problem and it took 24 hours for them to get back with me to schedule the next day. The tech was very experienced, knowledgeable and easy to work with. He was very efficient and he took care of the problem. If something bad goes wrong, it's good to have a warranty that won't clean us out cost-wise.

The contractor was timely and personable. Good turnaround. I like the service so far.

We had an AC issue where it was making a loud noise and kept turning on and off. The technician who came out was wonderful. He explained what it was doing and that it was normal. So far, I've had great service with American Home Shield. Their claims process has been simple and a lot more expeditious than the previous company we had.

I've been very happy with American Home Shield. Attwoods has always been very good. They come in and check my issues out. I've had them before. When I first bought this house, I had Old Republic Home Protection, and they were with Republic. They're excellent people. I know the guy. He comes out and he's very efficient. He's always on time. He's polite, and he cleans up his mess.

There was no electricity to our range. The tech that was sent through American Home Shield was great. With having the warranty, I like being able to know that if something goes wrong with your appliances or whatever you have covered, it'll get taken care of and if you need to get it replaced, it gets replaced.

The sink wasn't draining and the repair guy came out the next working day. He had an idea of what the problem was and he pulled out a part and told me what happened. So, he was able to take care of it and did a little extra. He was professional and very knowledgeable.

I'm still waiting for my air conditioner to get fixed, which has been going on since last year summer. The tech put a temporary part on it while they were ordering the original part because of the pandemic and the supply chain management issue. They told me the part came in, and they were supposed to come and put it in. But the technician who was supposed to bring it went on some emergency leave. I've called American Home Shield several times and I've been getting the runaround.

The repair guy fixed the leak in the bathroom. He was prompt, courteous and wore a mask. I did the claim by phone on Friday and the American Home Shield reps who took my call were very good because they listened to my concerns about what was going on and filed my claim. The contractor contacted me on Sunday and came out on Monday.

American Home Shield has been the best home warranty service I've had. They've done a great job all around. I've had no issues at all with these guys, and it's all one can ask for. I recently called for my garage door and the tech they sent was good. He's been out several times and he's Johnny-on-the-spot.

I've had some bad experiences with American Home Shield. But this last experience was good. The microwave needed to be replaced. The tech did a very good job and did it very quickly. The only problem I'm having is AHS was supposed to mail me a check but I have not received it. Other than that, everything seems to be fine.

We do enjoy American Home Shield's service because it's reliable. Some of the pricing has shifted a little bit. But other than that, on the last two instances, American Home Shield was very responsive and was able to get the order fill quickly and then assign a technician and get it repaired. We had claims on our garbage disposal recently and our ice maker and both went very quickly and really well.

I like the security of having American Home Shield. Recently, ACS Plumbing came out and they fixed the plumbing issue that I had. Then they charged me money, which they should not have. What happened was that the toilet was broken and they came and said they fixed it, and it doesn't flush now. Then they did something under the sink where they told me it was gonna be $250 over what American Home Shield would pay. Then when they came, they said, "Well, that problem really wasn't there." So, they fixed it. Then they gave me a bill for $50 that I now have to turn into American Home Shield, which is a pain. They did put on the faucet, which was fine.

Having AHS as our warranty provider has been real good so far. We get people out right away and they only charge $135 usually. My dishwasher went out and they replaced it. The claim was 125 and they gave me 500 and something dollars to get a new one. I got a new dishwasher from them. Also, they fixed my furnace one day. I know that would have cost me a lot and that was like the regular 125 for the call and they paid for the rest. Then, I found a leaky pipe under my sink. They called a plumber in and he had to replace it and put a new pipe in there. He did a good job on that.

The self-cleaning part of our oven wasn't working and there were a few issues with that. The contractor came out and ordered some parts. The parts came in pretty quickly within a week. Then they came right out and did an excellent job.

AHS gives a security when things break down. I had a claim for a garbage disposal and the tech did a good job. But I have a bathroom that I had worked on several months ago and I'm having a problem with it even after the tech got to work on it.

American Home Shield is very easy to work with. When things pop up, it's nice to have the warranty behind you. They had somebody out the next day and we were good to go. My hot water heater exploded and the claims process was very easy. I did it all online and it took me about three minutes. We’ve used the plumber before. The contractor is a very nice company and they cleaned up after themselves. They kept in touch with us, letting us know the status of the order and that they talked to American Home Shield. They were great.

I had a claim for my dishwasher and it took six months to get it done. But the people who came and repaired the dishwasher did fine. I have huge complaints for American Home Shield. The first would be that anytime I want to get something done, it took forever to get on the line with a person. Then when I did get on the line with a person, half the time, they lose the call, or somehow I get hung up on. I end up having to call back and wait again for however long until I get back through to someone. It would be common sense and common courtesy for them to have my number, and if somehow we get disconnected, it'd be really nice if they just called me back. So I didn't have to go through the whole hour-long spiel of getting someone on the phone again.

We had a problem with our dishwasher so I called American Home Shield and a repairman came out. He saw the problem, ordered the part, came back, and installed it. When the dishwasher was making this horrible clanging noise, I called again. The tech came out and checked it. He found something else wrong. He ordered a part, came back, and put that part in. He ran the cycle so he could actually hear what was going on and discovered something else and said the machine was dead.

I had six different calls to come out and repair my refrigerator. It was not cooling, and the freezer part was not freezing. This was a Kenmore Elite, and the first fellow came out and indicated that he did not work on that type of refrigerator. Someone else was assigned to work on it, and when I told him what kind it was, he didn't work on that kind too. That happened again with a third person. Somebody came out later and decided that it was a part that needed to be replaced and he couldn't replace it. Somebody from Sears then came out, and they couldn't repair it then somebody else from Sears came. They repaired the problem, but while repairing it, there was a leak from the water line that was created by a previous contractor

The washing machine was making a lot of noise and OC Electronics came out. They said the issue was bearings. But it took a really long time to get the part and I was not getting any updates on it. I would call the contractor and I couldn't get to them for about a month. So I would like for American Home Shield to have more contact, and to be able to tell their contractors to give an update to the person they’re working with. When the contractor finally got the part, they came back and fixed it. We got another problem developed. But then they came back and fixed it. So, I’m satisfied with that. It only cost me $100 to get it fixed.

Ukon came out for our ice maker for our refrigerator that wasn't working. They changed it. They were very professional. As far as American Home Shield, I'm very satisfied.

So far, my experience with them has been outstanding. I've been happy with them. No issues with at all with reporting claims or submitting them. And I usually have a person out that same day either within a few hours or maybe close to closed business. There was a leak on the pressure tank above the water heater. The plumber addressed it right away. He put in a temporary part to stop the leak. That way, we could have the water turned back on until they return on Friday with the part.

I bought a special kind of policy, which was a buyer’s policy because this is a new home for me. Sometimes, you go into homes and you don't know until you’re there for a couple of months and you find out some things. American Home Shield's policy is that if you go in and if you discover something, on day one, I can start making claims and get them out there to fix it. So I'm trying to take advantage of that situation because I paid for it. I had a couple of leaks underneath my sink and the plumber fixed one of them. The other one is still outstanding and I called AHS last night to inquire about that. According to their notes, the plumber didn't report on the second, which was the garbage disposal. So, they were going to reach out to the plumber to see what was the problem with it. When the plumber responds, they said they’d get back with me.

We had an issue with the hot water heater and it took AHS almost a month to get us a new hot water heater because AHS kept screwing up. At one point, AHS told the vendor to go to a place to pick it up. When they went to that place, the vendor went there to pick it up, and the place said, "We don't have any hot water heater for you." AHS told the vendor to go to the wrong place. So that was a whole big mess.

American Home Shield sent someone out here. They said there was a little part that needed to be covered up, and that the heat should be on within an hour to an hour and a half. They told me just to leave the unit on. So, I left it on. All day long, no heat. I called them back and told them that. And they made another appointment to come back out here. They looked at it, and the little part was frozen. It was covered with ice. They said that was the problem with it. So, they had to order the part. They said it would be a little while. A week or so later, they called to make an appointment to come and install the part. We made an appointment. A half an hour later, they called me back and said that it would be $600 out of my pocket. I said, “Woah, woah, wait a minute.” That is where the issue started happening.

My freezer went out, they send a guy who was not authorized to make repairs, only look at the problem. Then it took another 2 weeks to get it fixed, I lost around $200 for frozen items. Not acceptable. When my washer stopped working the repair person said it's cause I overloaded it, not true. I had to argue to get someone else to look at it, and they said it's just old. They outsourced the call center overseas, and I can’t understand the rep most of the time. You assign contractors who are so busy they have trouble scheduling, so then I try and get a different contractor assigned and I face GREAT resistance from the call reps! Not fun. Then I go the cancel and you slap an “ADMIN” fee to cancel, that’s such **. Never be a customer again, cancelled all 3 polices and my GF she also cancelled. So much work dealing with these people!

The convenience and peace of mind of having this warranty has been good. But it's a hit or miss in terms of when people come out and look at something and what they say and what they can do or not do. I've put in four service calls and the most memorable one was the pool company. The contractor was very responsive, very timely, and fixed my issue immediately. However, I have not had the best experience with my heater repair in terms of the timeliness of response. Originally, the first two or three times the contractor came out, they just sent a freshman technician who didn't know what he was doing. Then from the time of that I would go into American Home Shield and request service, the fact that it took them a week or two just to get me on their schedule when it was 30 degrees was not okay.

My AC stopped working. American Home Shield did a replacement of the outside unit and everything went great. The service people were accommodating. People should do American Home Shield. I like the peace of mind I get from them.

My air conditioner was leaking and the repair people fixed it. I had to pay out of pocket for some of it because they had to redo something, and American Home Shield didn’t cover it. When you apply for something, they should let you know if it’s covered before the person comes out. When the plumber came, he walked around the house, came back and said, “Oh, American Home Shield don’t cover it.” He didn’t do anything and I still had to pay the $100. It was a waste.