American Home Shield Reviews

Before, it would take a lot longer to get a response from American Home Shield's customer service, but now, it's so fast. I like that. American Home Shield also has good quality service from their contractors. I had a bad experience with Gary Appliance Repair though. I put a request for my microwave which was not warming up my food. When the technician came, he was getting instruction from the phone. He spent two, three hours then said that the two parts were not working. He told us that he ordered, and it would be fixed once we receive the parts. Later on, he came with the parts and again, it was two, three hours he was on the phone. Then he said the parts that he ordered were okay but there was another issue with another part. He was requesting American Home Shield to replace the microwave.

American Home Shield's service sucks. You can never speak to anybody and there's no follow-through. When they tell you they're going to call you back, 90% of the time, they never call you back. The way the warranty program was initially sold to you and the way it really pans out in the end has changed dramatically now. I haven't really had to use it other than to make a call recently. I had them come out and check something out. Everything panned out okay from that particular deal. But in the past, things that they said they were going to do and things that they supposedly want didn't play out the way they said it was going to. The communication with them is the worst thing and their follow-up was even worse.

Recently, we've got an AC unit replaced, we also got a water heater replaced. So far, so good. Price Right was nice. They got the job done and explained everything. So far, the contractors of AHS have all been good. They've been better than the people I've dealt with outside of the warranty.

I had some leaky plumbing. The plumber came and did his work quickly. He was very professional, clean, and quiet. Having American Home Shield has been good for my age as I can't do the work now and it's hard for me to find contractors that can do the work because I'm not in the workplace anymore.

The claim submission process with AHS has been very seamless. I did have one issue with a washer that was a little bit of a challenge but mainly because the washer was a challenge. But three people had to come out to diagnose it before I got a washer replacement. In the end, the washer was replaced. So, I’m satisfied with the end result. I was just not happy with the length of time between calls and washer replacement. We also had a claim for a disposal repair. The tech was great. He did quick diagnostics. He replaced it while he was here. We had a good conversation. He was very respectful of our home and the workspace.

The gentleman that came out from All Desert Electrical was very professional and honest. He told me more than likely that the fixtures that I had him to look at would not be able to be repaired via my home warranty. However, he still wrote the report and took some pictures. I just got a letter from American Home Shield a couple of days ago which was dated December 27th. It took it almost a month. It would be easier if they straight up let me know if what I'm calling for is not covered instead of taking my little $75. Don't let me go ahead and schedule a service that they know is not going to be taken care of. But when I had an issue with my garage door, a contractor came out and fixed it.

Having American Home Shield, I'm able to get my stuff fixed. When the AC wasn’t working, Myers Comfort came out and they were able to do the repair in two weeks.

An air vent didn't appear to be blowing so I placed a request online and AHS's site worked really well. R Harris AC & Heating came out and it was very professional with them. The problem could not be resolved but they left a few options on the work order of some things that their company could help out with in the future. I can't exactly read what they are, though, and there was no other follow-up from American Home Shield.

American Home Shield has worked for me because they have good contractors that they assign to the project and they always resolve the problem. If they can't resolve it, they come back and redo it. Also, they're always timely, polite, reliable, and consistent. It’s been great.

When my dishwasher was going out, American Home Shield had someone come and fix it. Having the warranty is very convenient. I don't have to call a lot of people asking for quotes, and it's a good way to do business. I just put in a request, the techs come and I pay my service fee. It's always very seamless, and the techs are always very nice and knowledgeable. They resolve the problem too.

In the past, service was very bad. They took too long to answer their phones. Also, the people they use for service weren't very good. But they've been much better now. I had some electrical work and they did a good job so it worked out well. With AHS, I have convenience and I save money.

I had an issue with the dryer and I filed the claim on a Saturday. The guy called me Monday and had me describe the situation that I was having. I gave him the serial number and the model number of my dryer and he said, "This isn't a part that just people have randomly sitting around because they differ model to model, from manufacturer to manufacturer. I'll order it for you today. Give me a couple of days and I'll be able to swing over and install it for you." He called it a skirt on the timer of my dryer, and it snapped off, which threw the timer off and one couldn't find out which setting the dryer was on. It's like a little plastic circle that attaches to the knob that will identify which cycle the dryer is on, so that knob has to be replaced. It took a few days and then he called me back. He came and knocked it out in five minutes.

I was having an issue with my refrigerator and when I called American Home Shield, the rep was very pleasant. The first contractor they sent me was not going to be able to come out for almost a week. So, I had no service with my refrigerator. It wasn't working right at all. So, I called AHS back and they gave me Burrows and Company and their response was expedited. It was fast. They replaced the refrigerator and the replacement exceeded my expectation. They gave me what the value was and I was able to use that towards a little upgrade.

I had an appliance claim to American Home Shield for the dryer. Someone contacted me by email the next day. The timing really met my expectations.

ABNation fixed a leak in the main filter of the pool. I was very satisfied and I would recommend American Home Shield.

My heater didn't work anymore and the power light wouldn't stay lit. I made the call to AHS and it took the techs a week to fix it. So for a week, we were without heat, it was getting down to 10 at night, and those were some of the coldest days in Alabama. I kept making calls and the contractor said that AHS has not approved the repair. Finally, I got them to approve it on a Friday, then a call was made to the company to tell them that it was approved. But they couldn't come out until Tuesday. Other than that, the techs were excellent and the heater works great now. I had a bigger problem about two years ago with the air conditioning. I went ahead and paid for it because it was in the heat of the summer in Alabama again, and it took us six months or more to get our money back.

The furnace quit operating, and there was a control sensor that had failed. It turned out, that the igniter for the furnace was defective. When the tech that AHS sent was here, he realized that there was an operating issue. We had the old thermostat. We bought the house two years ago, and the previous thermostat was still in a box here. So he removed and installed a new one. Very accommodating. It was appropriate because the furnace did not operate properly until it was replaced.

The technician showed up when he was supposed to. He was knowledgeable. They needed to order something but the timeline met our expectations.

The fan wasn't turning on by itself. The heat was not being produced very much at all. The tech discovered the problem that the thermostat to the heat pump wasn't somehow connected so it wasn't producing heat. But it's been working fine since then. The tech was able to fix the issue.

We've been without a furnace now for three weeks. Sometimes the process of getting things fixed is slow because we have to go through the vendor, and they have to get clearance through AHS, and the parts are backordered. So we have decided, on the furnace, we'll just do cash in lieu and replace it, rather than wait another six weeks for the part to get here. My son thinks I should drop the coverage because it says, replacement of appliances. Well, the times that I've had problems, of course, I'm gonna take the cheapest way out and try to just repair an old appliance, so it's not always measured up to what I thought I had for coverage.

I had an electric problem in my closet in my room. I called American Home Shield and told them what the issue was. They took it from there and chose the company. The tech came in and first took off the electrical unit where the switch is at. Then he looked in there and tried to do something. But it didn't work. I let him do his thing and then after a while, he told me it was fixed. It was good to go. He was a cool dude and he got the job done. It was a great experience.

If you sign up, be absolutely sure to get an annual plan rather than monthly. If you even accidentally get on a monthly service plan it can not be changed and you will be in the fight of your life to get out. They only allow phone cancellations with a retention specialist. It will take you days of trying to get a hold of one though and hours on hold to reach one. Even if they see how many times you've called and how many hours you have been on hold, expect no sympathy. You will not be released and they will try to collect again even after they have been paid with additional cancelation fees on contracts you may not even have yet. They were wonderful while we had them. But if you get on a monthly payment plan they will not let go or allow you any time away from them and will come back for your money even after all has been paid up and cancelled.

I switched to AHS to get away from poor quality warranty companies and scams, but alas, I guess they aren’t much better. I paid service fee ($100) for plumber to come out and fix frozen shower valve. SHOWER VALVES ARE COVERED IN MY CONTRACT!! The plumber showed up and told me it was bad and needed to be replaced. He was going to talk to his boss the next morning, then contact AHS, then contact me to let me know. And here’s the scam. The plumber told AHS the valve was functional, but the “cartridge” needed to be replaced. Now friends, my shower uses a cartridge style valve. The cartridge IS the valve. But since the plumber wrote the valve was functional, the repair was out of warranty. The plumber wanted me to pay $250 extra directly to them in order to replace the valve.

Draingo of Alabama recently came out for our issue and they were professional. Everything's working fine now.

Our unit was blowing but not putting out any heat. I got online and requested a service appointment through American Home Shield. We have an old unit and the tech came over and did a great job with it. So, I was impressed. Having the home warranty fits my lifestyle good where I don't have to find an electrician or plumber, and everybody that I've used has been top notch so far.

I submitted a claim online with AHS and then all just went through without a hitch. The dryer was making a loud humming noise. It was addressed fine, promptly and parts were replaced.

My microwave went off and couldn’t come back on no matter what I did. The repair guy evaluated it and said that it was shot. So, he put down all the information he had about it, entered it in and three days later, I got a call from American Home Shield saying that they carry them. They asked if I would like to go through them. If I could get the same unit or better, I would go with it. So, they got me a nice one, and the guy came and put it in. It was an excellent experience with AHS.

The doors were sprung on the oven but they wouldn't close completely and the heat was escaping out when we were using it. Heavenly Hands came and put new hinges on. One of the micro switches that control the light and the door was burned out. After the tech put the hinges on, the light wouldn't go out inside it. So, he ordered a new hinge. Shortly after that, I got an email from American Home Shield saying that they were going to just replace the oven. But I haven't seen anything on that other than that email. So, I'm still waiting to see what they're gonna do. But overall, I'm in love with American Home Shield. The only thing is when I call, you could tell it's foreigners that I'm talking to. They have thick accents and I have trouble understanding them. Other than that, I have no problem at all. I'll recommend American Home Shield to anybody. American Home Shield is the best one to sign up with.

The tech came out and evaluated my dishwasher. The water was coming out on my floor, and I knew I had a problem. He fixed it and I also learned a lot about how to operate it that I didn't know.

There was a leak into my basement and the repair guy was able to diagnose it in 15 minutes. He was in and out. Also, he was nice and polite. American Home Shield was fast and we got to order our next appliance offline. It was delivered and then, we had someone come and put it in for us. It was over a holiday, so it took a two-week process to get everything ordered and done. But otherwise, it was efficient. The only thing I would complain about is that when it was delivered and when the technician came to put it in, they gave us less than 12 hours notice the night before it was supposed to be. If you have to take off work, it's short notice to make arrangements.

I was replacing a couple of valves so I could replace the washer and dryer, and that was through American Home Shield. A repairman came out and did a professional job. He was on time and took care of it in a timely manner.

The repair people were very nice and professional. The only thing I didn't like about the repair people was that they just gave you an 8:30 to 5:00 time, they wouldn't give you like morning or night. But they came yesterday at 2:45, and they put a new order for the thermostat, and they'll be back here on Valentine's Day to fix it. I had a claim before Thanksgiving when my dishwasher stopped drying, and I still don't have the part yet. I got to call the guy. My dishwasher was under warranty, but I already paid American Home Shield. It's my fault that I haven't gone back to them and told them to give back the $100 because this is under warranty.

I'm not happy with American Home Shield’s service right now. We pay a monthly bill of $61. When you call for service, you still gotta pay another $100. If they miss a small problem or there’s a problem they can’t fix, you gotta call somebody else. You can put more than one thing on an order sheet, but you still gotta pay $100 for each thing to be done. On my most recent claim, the tech said they had to order parts for it but the warranty department won't cover the part that’s needed for it.

The plumbing guy was good. Very professional. He called me 30 minutes later after the claim was put in for my leaking faucet and then he scheduled it for the next day. Came in, did the job, and left. It went well.

We've had American Home Shield since we bought the house in May and it works well. When I have an issue, I submit the form online and then, they normally have somebody out within a day. The sensors on the garage door weren’t working properly and the remote for it completely stopped working even after replacing batteries. The contractor came out, replaced the sensors and got me a new remote for it. The guy also oiled everything up to make sure it was running properly. AHS is helpful. One of the pumps on my furnace was bad so the contractor came out over the weekend because it was leaking water on my basement and replaced it. So, AHS saves a lot of money, too, in case anything happens.

I knew a couple of people that were working with American Home Shield and had fairly good references, so I went with them too. The main thing that is always irritating is the whole notion of paying the monthly fee and the $100 service fee. Techs come out, look into the problem, and it turns out to be something simple. It's more of a frustration than anything. There should be some discount in instances like where techs do a minor check. For two instances, I paid more than I would have paid to just call somebody out because I thought that there was an issue. When you combine what I'm paying monthly with what I'm paying for the service call, it ends up being more than if I called someone to come out. That makes me think about whether I'm going to consider renewing.

The heater wasn't working. So the contractor had to repair the HVAC system. But I don’t like that submitting the claim is through the website and that AHS doesn’t have a separate app that you can download. There were two parts that the contractor needed for the first time that they had to come back. It took about four weeks for the part to come in. When they received it, they put it in, and then they discovered that there was another crucial part that was not working. We had to put that on order and that took another week and a half to come in. Then they scheduled the repair. It was finally done on Monday and now, the HVAC system works again.

I'm quite happy with what's been going on with American Home Shield. I've used them three times and they've done quite well. My laundry washer went south and started shaking and banging. It was walking around the room. The tech look at it and said that all the shocks are broken. So, he ordered the parts. The contractor was overloaded. There were so many people coming in but the tech came out, replaced the parts and the washer works like a wonderful thing now.

A fan in the unit wasn't pushing the heat. So, the techs that came had to replace that item. So far, so good. I'm ambivalent about having American Home Shield because I've only called them twice in six years. So, that's a lot of money just gone down the drain. I could have saved that money. I still am not decisive but they never tell me when I renew, so I just keep renewing it. But it is nice to be able to call and for them to say, "Okay. We'll get someone out there." Then all I have to do is pay $100. They already have my card, so they just take it. So, that's the convenient aspect.

We've had good experience with American Home Shield. The ability to file a claim or get any information online is nice. One time our dishwasher leaked. So, AHS contacted the contractor to come out and fix it or replace it. We had a couple of people out quickly.

They didn't have a contractor. The initial one they assigned did not service my area. But once I figured that out and called them and said something, they found someone that came up here and took care of it. The technician that they sent was very nice and professional. They also offered me a buyout on one of the items because it was gonna be a long time to get the part in. But I haven't seen a check from it yet. It hasn't been that long, but I expected we would have had it by now.

I had two claims that I put through. I did one online and I called them for one. The online was pretty good because then someone called me. The last claim I had was for a repair of my range and the techs were able to come out pretty fast. They came out within a couple of days, then they ordered the parts, and they came right back in another day or so and fixed it. The range is working good now. All in all, AHS covers most of the things including the garage and my experience with them has been very good, but they don't cover the sprinkler system.

I'm satisfied having AHS as a warranty so far. My refrigerator icemaker was leaking and they put a different icemaker but it has leaked again one time since. I had another claim which was for an oven and they replaced it.

I had a problem with my heating and the contractor came right away. He repaired it and everything was good.

I used to be an underwriter and a real estate agent. A lot of the clients would have those home warranty plans and they always spoke very highly of American Home Shield, even our last realtor did for our house in Las Vegas. The last tech I had was very good and he knew exactly what was wrong with my garage door. It’s an older door and he fixed it. Eventually, we’re going to have to replace it, but at least it's running for now. I also filed a claim for the toilet, twice for different reasons, and the tech from Air Pro that AHS sent out was good. He came out, did his job, and was gone.

AHS quoted me one plan and they charged me for another. I want the premium plan with the $125 deductible and they’re charging me for the $100 deductible. Also, the salesman quoted me a special price on it and I never got a special price. I’m still trying to get that straightened out. But I've used the warranty when I had a claim on the furnace and the claims process went through fine. The contractor came in, diagnosed the problem, ordered the part, and came back and installed it.

We had the heating break and American Home Shield has been very responsive. The first guy they sent was not so great. But by the third time they sent another guy out, it was good. It was a simple fix and he was great. When our fridge freezer in the garage wasn't working, I put the call in on Sunday afternoon and I got a call on Monday morning saying that the tech was on his way. Unfortunately, it was a waste of money because apparently when it's cold, you have to turn the freezer down, not up. I didn't know that. So that was a simple fix. The AC guy was helpful so I was happy with him.

There was a leak in the freezer part of the refrigerator and the repair man came out and he was very efficient. He fixed it and left.

Budget HVAC came right after I called AHS to submit a claim. They came the next day. They were good, kind and courteous. It's been working well. I was happy. I like them and I would use them again.

I was having an issue with the toilet in the master bathroom. A contractor came out the same day and I didn't expect them to come out that day.

I've had AHS since December and every problem has gotten solved. I like that and I'm happy so far. Recently, the garage door wouldn't open though the light was working. The electrician fixed it.

AHS is an awesome company and I really appreciate it. When the sprocket on top of my garage door opener came off and broke, I got on the website at night on a Sunday and once I submitted the claim, I received a notice that it had been assigned to this contractor. The contractor right away called me the next morning. We talked and they were very professional. Then the following day, came in and did the work really quickly. The guys installed a brand new garage door opener with a pad. It was seamless and they helped me program the board pad. I also had my pool heater go out and the same thing happened. The next day, I had somebody calling me who communicated that they were coming over. They left this morning and everything's repaired.

I had a toilet that backed up and a very friendly man came out for it. I had to have the septic pumps but he determined that was what the issue was. I had to go with somebody else. On the whole American Home Shield is a good company. They will cover just about anything.

Every time I've called for whatever reason, it's been a very prompt response. I had a claim on the refrigerator and got a quick response from AHS. The icemaker stopped working and there was water flowing out of the exterior where the ice comes out. It was a waterfall and it flooded my kitchen. Arizona Value came out and replaced the icemaker but once we went to use the new one, nothing happened. I reported to them that I thought that the water wasn't making it into the icemaker. The tech came back out and determined that there was a valve that was broken in the line to the icemaker. He has ordered that and they're coming back to install that.

I'm good with this service. But there's one problem I'm having. They came out twice to check on my refrigerator which has been making a loud sound. The tech did a very good job. He fixed it just before the holidays. We've gotten new parts and the sound stopped for a while. But it has started all over again. AHS will have to give me money for a new refrigerator or do something.

American Home Shield has good guys working for them so I've never had an issue. I had a claim and the techs came out twice. On the first fix, the appliance went fine for three days then they came back to do the same thing with the water dispenser. After five days, we scheduled a warranty visit. They came back this past Saturday, even though I called them on Thursday telling them, "It's working. Let's postpone this appointment to see if it stops working again." But they didn't have appointments for the next two weeks and said they would make a note that it's working and let the technician come in and he did.

The AC stopped responding to the thermostat. The tech who came was good. I do need someone to come back out because right now we're smelling gas. Other than that, American Home Shield's service has been good so far.

I’ve been working on a claim with American Home Shield since 11/09/2021. Since then I’ve had 9 whole day services done to my house located in Terrytown, LA. This was spaced out between three contractors. The work still hasn’t been fixed, and another day is lost. Filed a complaint with BBB (They have a B rating).

Stacy contacted me and allowed us to have a licensed electrician come and inspect. His diagnosis was that pests had nothing to do with our problem and gave us an estimate to fix our problem. I relayed this information to Stacy and she immediately issued a check for that amount. I'm please with the resolution to our problem. Thank you. However, I cannot rate any higher because this should not have had to go to multiple complaints in order to get a resolution, but thank you Stacy for addressing our needs. It was a pleasure speaking with you.

We had a long-standing issue with our HVAC. The initial problem was that the AC at the upper level of the house wasn’t working. The contractor put Freon the first time and it didn't work so we called again. Then it was a different person that had gone out because their mannerism's a little bit better and they had a piece that was missing. When the piece arrived and they installed it, it's now working when we have the hot spell in Georgia.

I placed a service request with American Home Shield on Jan 10, 2022, for a broken refrigerator. Technician came quickly next day and determined it could not be repaired, have to be replaced. He submitted the paperwork to AHS right away. I got the email from them with invoice and technician report. It’s Jan. 25 and American Home Shield has not yet approved the replacement of the refrigerator. The house has no fridge for 15 days now. I have called customer service 5 times to check on status and I called the technician company which confirmed they had submitted information to AHS. To this day it’s still waiting on approval from approval department. I still have no fridge.

I had to do two fixes last year, and both were done timely. The first claim I had was related to my washer and dryer and the second service was a leakage on my toilet. The payment is a little bit higher though. For the leakage, it cost me $100 but if I did it by myself, it was a $10 fix. But other than that it’s okay. So far, I'm pretty much satisfied with the service.

The claim process is easy and straightforward and the contractors get out pretty quick. But there was one company I dealt with which I wholeheartedly feel AHS should be taking off their network. They were one of the worst I've ever dealt with in my entire life of doing property management. He was being very combative with me. I had to videotape him and kick him off my property. They flooded my backyard and weren't even kind enough to pay me back for the money that they wasted in water.

We had an AC issue where it was making a loud noise and kept turning on and off. The technician who came out was wonderful. He explained what it was doing and that it was normal. So far, I've had great service with American Home Shield. Their claims process has been simple and a lot more expeditious than the previous company we had.

When filing claims, I'd just call up the AHS number and give my policy number. They'd rout me through to the people I need to talk to. The last five years haven't been as good as it has in the past, but they've always met my needs. It's a $75 service fee for someone to come out to service me, and most of the time, if I would have just called a technician, it wouldn't have cost me any more than that as I haven't had any big claims before. But AHS has always performed well.

There was no electricity to our range. The tech that was sent through American Home Shield was great. With having the warranty, I like being able to know that if something goes wrong with your appliances or whatever you have covered, it'll get taken care of and if you need to get it replaced, it gets replaced.

The sink wasn't draining and the repair guy came out the next working day. He had an idea of what the problem was and he pulled out a part and told me what happened. So, he was able to take care of it and did a little extra. He was professional and very knowledgeable.

I gave American Home Shield a call and explained my issue. The technician came out to assess the issue, determined it was a faulty part of the microwave and ordered the parts. About two weeks later, they went ahead and installed it, got it tested, and now it works. I have another claim with them for a refrigerator. Another company came out, assessed the issue and found out it's another part that it needs. Right now they're waiting for the parts to arrive so they can go ahead and send a technician back and install it. The process is fairly easy and straightforward. The communication was good. I'm happy with American Home Shield.

The dishwasher wasn't draining and the repair guys fixed that but the handle on it was broken. I figured they would have taken care of that as well but it’s still broken. So, I had to wait two weeks for the other part. I've never been happy with American Home Shield. They should not have a person wait three weeks in the middle of summer when it's 100 degrees to get the AC repaired. They told me there was nothing they could do about it. They were very busy. I stayed in a hotel for a week because it was so hot I couldn't stay in the house. I dropped AHS before I moved to my new home because of that situation and when I moved into my new home, my Realtor provided a year's free membership. My family should stay as far away from AHS as possible.

American Home Shield responds almost immediately after we notify them. The technicians have done a great job. First we had a leaky filter system. We also had a washing machine problem where no parts were available for that. It was so old so they replaced it.

American Home Shield sent out technicians that were really good. They’re very knowledgeable. They sit and listen to what I have to say and about what’s going on. I had one that was nice and easy to get ahold of. He did a really good job and I like him. He did everything I asked him to do. The only thing I'm working on now is waiting for the new dishwasher to come in. I’m also waiting for my ceiling fan that's supposed to be reordered to come in. That's been about a month and a half. I haven't heard anything back on it.

The contractor was timely and personable. Good turnaround. I like the service so far.

I've been very happy with American Home Shield. Attwoods has always been very good. They come in and check my issues out. I've had them before. When I first bought this house, I had Old Republic Home Protection, and they were with Republic. They're excellent people. I know the guy. He comes out and he's very efficient. He's always on time. He's polite, and he cleans up his mess.

I had an electrical problem and it took 24 hours for them to get back with me to schedule the next day. The tech was very experienced, knowledgeable and easy to work with. He was very efficient and he took care of the problem. If something bad goes wrong, it's good to have a warranty that won't clean us out cost-wise.

I've had some bad experiences with American Home Shield. But this last experience was good. The microwave needed to be replaced. The tech did a very good job and did it very quickly. The only problem I'm having is AHS was supposed to mail me a check but I have not received it. Other than that, everything seems to be fine.

Having AHS as our warranty provider has been real good so far. We get people out right away and they only charge $135 usually. My dishwasher went out and they replaced it. The claim was 125 and they gave me 500 and something dollars to get a new one. I got a new dishwasher from them. Also, they fixed my furnace one day. I know that would have cost me a lot and that was like the regular 125 for the call and they paid for the rest. Then, I found a leaky pipe under my sink. They called a plumber in and he had to replace it and put a new pipe in there. He did a good job on that.

AHS gives a security when things break down. I had a claim for a garbage disposal and the tech did a good job. But I have a bathroom that I had worked on several months ago and I'm having a problem with it even after the tech got to work on it.

The self-cleaning part of our oven wasn't working and there were a few issues with that. The contractor came out and ordered some parts. The parts came in pretty quickly within a week. Then they came right out and did an excellent job.

American Home Shield has been the best home warranty service I've had. They've done a great job all around. I've had no issues at all with these guys, and it's all one can ask for. I recently called for my garage door and the tech they sent was good. He's been out several times and he's Johnny-on-the-spot.

I like the security of having American Home Shield. Recently, ACS Plumbing came out and they fixed the plumbing issue that I had. Then they charged me money, which they should not have. What happened was that the toilet was broken and they came and said they fixed it, and it doesn't flush now. Then they did something under the sink where they told me it was gonna be $250 over what American Home Shield would pay. Then when they came, they said, "Well, that problem really wasn't there." So, they fixed it. Then they gave me a bill for $50 that I now have to turn into American Home Shield, which is a pain. They did put on the faucet, which was fine.

The washing machine was making a lot of noise and OC Electronics came out. They said the issue was bearings. But it took a really long time to get the part and I was not getting any updates on it. I would call the contractor and I couldn't get to them for about a month. So I would like for American Home Shield to have more contact, and to be able to tell their contractors to give an update to the person they’re working with. When the contractor finally got the part, they came back and fixed it. We got another problem developed. But then they came back and fixed it. So, I’m satisfied with that. It only cost me $100 to get it fixed.

The repair guy fixed the leak in the bathroom. He was prompt, courteous and wore a mask. I did the claim by phone on Friday and the American Home Shield reps who took my call were very good because they listened to my concerns about what was going on and filed my claim. The contractor contacted me on Sunday and came out on Monday.

Ukon came out for our ice maker for our refrigerator that wasn't working. They changed it. They were very professional. As far as American Home Shield, I'm very satisfied.

We had an issue with the hot water heater and it took AHS almost a month to get us a new hot water heater because AHS kept screwing up. At one point, AHS told the vendor to go to a place to pick it up. When they went to that place, the vendor went there to pick it up, and the place said, "We don't have any hot water heater for you." AHS told the vendor to go to the wrong place. So that was a whole big mess.

American Home Shield is very easy to work with. When things pop up, it's nice to have the warranty behind you. They had somebody out the next day and we were good to go. My hot water heater exploded and the claims process was very easy. I did it all online and it took me about three minutes. We’ve used the plumber before. The contractor is a very nice company and they cleaned up after themselves. They kept in touch with us, letting us know the status of the order and that they talked to American Home Shield. They were great.

We do enjoy American Home Shield's service because it's reliable. Some of the pricing has shifted a little bit. But other than that, on the last two instances, American Home Shield was very responsive and was able to get the order fill quickly and then assign a technician and get it repaired. We had claims on our garbage disposal recently and our ice maker and both went very quickly and really well.

I had six different calls to come out and repair my refrigerator. It was not cooling, and the freezer part was not freezing. This was a Kenmore Elite, and the first fellow came out and indicated that he did not work on that type of refrigerator. Someone else was assigned to work on it, and when I told him what kind it was, he didn't work on that kind too. That happened again with a third person. Somebody came out later and decided that it was a part that needed to be replaced and he couldn't replace it. Somebody from Sears then came out, and they couldn't repair it then somebody else from Sears came. They repaired the problem, but while repairing it, there was a leak from the water line that was created by a previous contractor

We had a problem with our dishwasher so I called American Home Shield and a repairman came out. He saw the problem, ordered the part, came back, and installed it. When the dishwasher was making this horrible clanging noise, I called again. The tech came out and checked it. He found something else wrong. He ordered a part, came back, and put that part in. He ran the cycle so he could actually hear what was going on and discovered something else and said the machine was dead.

So far, my experience with them has been outstanding. I've been happy with them. No issues with at all with reporting claims or submitting them. And I usually have a person out that same day either within a few hours or maybe close to closed business. There was a leak on the pressure tank above the water heater. The plumber addressed it right away. He put in a temporary part to stop the leak. That way, we could have the water turned back on until they return on Friday with the part.

I'm still waiting for my air conditioner to get fixed, which has been going on since last year summer. The tech put a temporary part on it while they were ordering the original part because of the pandemic and the supply chain management issue. They told me the part came in, and they were supposed to come and put it in. But the technician who was supposed to bring it went on some emergency leave. I've called American Home Shield several times and I've been getting the runaround.

American Home Shield sent someone out here. They said there was a little part that needed to be covered up, and that the heat should be on within an hour to an hour and a half. They told me just to leave the unit on. So, I left it on. All day long, no heat. I called them back and told them that. And they made another appointment to come back out here. They looked at it, and the little part was frozen. It was covered with ice. They said that was the problem with it. So, they had to order the part. They said it would be a little while. A week or so later, they called to make an appointment to come and install the part. We made an appointment. A half an hour later, they called me back and said that it would be $600 out of my pocket. I said, “Woah, woah, wait a minute.” That is where the issue started happening.

I had a claim for my dishwasher and it took six months to get it done. But the people who came and repaired the dishwasher did fine. I have huge complaints for American Home Shield. The first would be that anytime I want to get something done, it took forever to get on the line with a person. Then when I did get on the line with a person, half the time, they lose the call, or somehow I get hung up on. I end up having to call back and wait again for however long until I get back through to someone. It would be common sense and common courtesy for them to have my number, and if somehow we get disconnected, it'd be really nice if they just called me back. So I didn't have to go through the whole hour-long spiel of getting someone on the phone again.

I bought a special kind of policy, which was a buyer’s policy because this is a new home for me. Sometimes, you go into homes and you don't know until you’re there for a couple of months and you find out some things. American Home Shield's policy is that if you go in and if you discover something, on day one, I can start making claims and get them out there to fix it. So I'm trying to take advantage of that situation because I paid for it. I had a couple of leaks underneath my sink and the plumber fixed one of them. The other one is still outstanding and I called AHS last night to inquire about that. According to their notes, the plumber didn't report on the second, which was the garbage disposal. So, they were going to reach out to the plumber to see what was the problem with it. When the plumber responds, they said they’d get back with me.

My freezer went out, they send a guy who was not authorized to make repairs, only look at the problem. Then it took another 2 weeks to get it fixed, I lost around $200 for frozen items. Not acceptable. When my washer stopped working the repair person said it's cause I overloaded it, not true. I had to argue to get someone else to look at it, and they said it's just old. They outsourced the call center overseas, and I can’t understand the rep most of the time. You assign contractors who are so busy they have trouble scheduling, so then I try and get a different contractor assigned and I face GREAT resistance from the call reps! Not fun. Then I go the cancel and you slap an “ADMIN” fee to cancel, that’s such **. Never be a customer again, cancelled all 3 polices and my GF she also cancelled. So much work dealing with these people!

I'm enjoying American Home Shield's service. It's pretty good so far. Whenever I put in an order, they're quick to have someone come out and get the work done. The premium that I pay every month is very affordable for what I'm getting covered. I have the platinum for my home and I had nothing but positive experiences so far. Recently, I had a tech look at my toilet and then he looked at the garbage disposal. He was in and out. He was very friendly. He taught me some stuff about the toilet. He did a good job.

My AC stopped working. American Home Shield did a replacement of the outside unit and everything went great. The service people were accommodating. People should do American Home Shield. I like the peace of mind I get from them.

On Christmas Eve, I had my family over and while we were talking, the power went out in my family rooms, but the rest of the house had lights. So I thought maybe a breaker had tripped. I went to the breaker and it hadn’t tripped, so we had no power in my family room and my garage, which are next each other. I put in a claim and the contractor called me. They asked if I have a space heater and I said yes but it wasn't plugged up. Then, they sent the guy out and he saw the breaker hadn’t tripped. Then he just started testing each plug socket. The first one he came to was the problem and he changed the socket for me, the plug part, and everything went back to normal. He wasn’t here 15 minutes.

My air conditioner was leaking and the repair people fixed it. I had to pay out of pocket for some of it because they had to redo something, and American Home Shield didn’t cover it. When you apply for something, they should let you know if it’s covered before the person comes out. When the plumber came, he walked around the house, came back and said, “Oh, American Home Shield don’t cover it.” He didn’t do anything and I still had to pay the $100. It was a waste.

Last year, I called about the temperature of the fridge and when the service guy came, he said it's destroyed and that is when they can replace it. Recently, I called in for the bathroom and the kitchen faucets. The service guy fixed both of them. Unfortunately, what he was was smaller than the actual size of the toilet. So, we called, and immediately, they responded and sent somebody right away. The toilet was fixed. There was never a time we had any issue with American Home Shield.

I had trouble with my dishwasher overflowing into the basement. The techs came out. They didn't fix it because we have a clogged pipe in the wall, which is not their fault. But they did, in fact, find the piece. It had a hole in it. It was part of it. So, I'm gonna have to have them come back out because it's just not doing well. But so far, the claim process with AHS has been good. I just wish I had a little bit more control over who came out, but that's okay.

The convenience and peace of mind of having this warranty has been good. But it's a hit or miss in terms of when people come out and look at something and what they say and what they can do or not do. I've put in four service calls and the most memorable one was the pool company. The contractor was very responsive, very timely, and fixed my issue immediately. However, I have not had the best experience with my heater repair in terms of the timeliness of response. Originally, the first two or three times the contractor came out, they just sent a freshman technician who didn't know what he was doing. Then from the time of that I would go into American Home Shield and request service, the fact that it took them a week or two just to get me on their schedule when it was 30 degrees was not okay.

We had a garbage disposal that was leaking. Home Service Corporation when they came out and put in a new garbage disposal. They always do good. With American Home Shield, I like that I can pay a small fee to have someone come out and fix things in my home and I don't have to search for technicians and contractors to do that. I just wish they could improve on the price going up every year. But I recommend them to a bunch of our friends that purchase homes.

We had an issue with our toilet and the contractor came quickly. Everything is still working fine after they repaired it. I like American Home Shield for the convenience of knowing it's easy to get any issues fixed. We’ve been very happy and we have no complaints.

Our only source of heat is radiant floor heat. A week ago, I reached out to American Home Shield and started the process to get that fixed. A contractor came out right the next day but we're going days now without heat. It’s very cold in here and there's no solution. They said they couldn't find the part and they don't make that particular model anymore in that particular company. I called American Home Shield and told them I needed to get the issue resolved. If there’s a special part, it may take more time. But to not have any solution and not to have any response to me is unacceptable.

I’m in great shape with American Home Shield. Everything is great so far. I’ve had them reinstall a furnace. I’ve had them redo an ice maker. I’ve had them do my washer dryer. I’ve had plumbing things, too. I’ve had a lot of different things, and everything’s been great. They had somebody come out recently who did a great job as well.

I had a bad garbage disposal in the kitchen and when the plumber came out here, he assessed the situation. I've tried to just look at it before I called the plumber, and he came with the same conclusion as me. He told me what his findings was about it, and he put a brand new one in. I was very pleased. He did it efficiently fast. He was in and out. It was good service. If someone would ask me whether they should go to American Home Shield, I would say thumbs up because of my experience with the garbage disposal.

I purchased the service with American Home Shield when I bought the home but I’ve never needed it until a few weeks ago. They were there for the issue I had and everything was resolved with ease and as quickly as the tech could. The guy was professional and did his work.

I had American Home Shield ​years ago and I didn't find them helpful at all. It was always something and they weren't repairing things. However, they changed their policies and I've been back with them for a few years now. Recently, my shower, my sink, and the toilet weren't working properly. The technician took care of everything, and the fix was very quick and easy. He was terrific.

I requested service for my washing machine and dishwasher. My washing machine got fixed, but for my dishwasher, the repair person said we had to get a plumber. Then, I was told it was a problem with the brand. I have called that plumber, and he has not gotten back to me. That was the second time I've called him, and now it’s gonna be the third. If he came, he didn't call me and I'm concerned about that. I need American Home Shield to give me a different plumber.

At first, I thought AHS was a little bit waste of money but after using it, I tell my friends and family to get AHS because it's really worth it. It’s so helpful that I can file a claim for $100 for multiple problems. For people who don't know about plumbing or electricity, they really need AHS. Otherwise, it would be too expensive. I had a problem with the faucets and the plumber from Quality Plumbing and Drain had to replace the whole thing. He left and got the part and he came back pretty quick.

The furnace kept turning on and off but there was no heat coming out of it, and it turned out to be the sensor. The contractor was able to take care of it.

I had our AC worked on through American Home Shield, but they didn’t cover it. I had to replace it out of pocket. The techs who came out were okay though. As far as AHS, they could lower the monthly payment because you don't call in every month to get anything fixed.

We live in a rural community and we don't have a lot of technicians in our area that will accept American Home Shield. We're finding out that it's because they don't pay their bills. Not only do they not pay their bills, but they also charge us as a consumer. For the last two years, every time I have something break down, they give me the okay to have it fixed myself and then I pay for it. But it takes a series of about seven hours on the phone to get them to come through and pay for anything. This process doesn't take a day or two days as they're saying.

Their site was really easy to navigate through. Our water heater went out and we noticed a lot of water on our carpet. We got a response immediately and I was told a company would be contacting me to set up an appointment. I didn't have any hot water at the time and it seemed urgent to AHS but not to everybody else. I had to send two messages to Murray's, their contractor, to say, "When would you be contacting me?". But Murray's came and everything went smoothly. They evaluated the situation and had to wait for American Home Shield to order the water heater. It came in and they called and put it in. It took them a couple of hours to install it.

The whole garage floor was wet. When I touched the hot water heater, there was water coming from the heater from the top. So, I filed the claim with AHS. It was very easy filing the claim. The rep was very good. Then someone came out from High Priority and he looked at the hot water heater. He said that the hot water heater was not good. It needed to be replaced. If I wouldn't have had AHS, I don't know what I would have done. Because they took the claim and right away, depending on what it was, somebody was here and fixed the problem. I was satisfied. I never plan to be without them.

We get an email saying, “You're scheduled at this time of day,” Contractors show up, everything's taken care of. If I have an issue, I would call American Home Shield and talk to somebody who speaks very good English. And they can understand me and I can understand them. A-US Air Conditioning of Texas was great. They came out. They found out that it was just a loose cover on the intake. And it was just one of those things that we tried a couple of things, a couple screws, and we put a new air filter in, and it was fine. He was there in less than 10 minutes. So, it was good. This last time, it was scheduled for a hot water tank. I got the email confirming with AHS the plumbing company will be there at X date at whatever time. But they didn't show up. So I called the plumbing company, but no answer. So, I called American Home Shield.

It's been fantastic with American Home Shield. They replaced a water heater. I had to do a little bit of expenses because the original one wasn't up to code. I got the new unit and was out of pocket for my normal kind of deductible. That went well. The repairman was great too. He even called me directly. The person that's there is a renter and I wanted to be informed of what was going on. He called me after the fact and told me what happened. That felt good. The rate was really good too. It was 365 a year, so a dollar a day. That was an acceptable price for the peace of mind for a rental property. The only gripe I had would be for the hot water heater. It took three days to get someone out and that was longer than I would want it to be.

AHS is quick and professional. When I had a leaking garbage disposal, a contractor was out within a week. They replaced everything.

About two days before Christmas, my washing machine quit. I called American Home Shield and the lady took my information over the phone, and then took my deductible over the phone and filed the claim. It was done in a matter of five minutes. With it being a holiday, it might take a little longer. But within a week, I had someone here. They checked my washer and told me that due to the age of my washer and the fact that even though parts could be bought because of stuff with shipping, there was no telling how long it would take. The tech said he was going to request that my washer get replaced with a new one.

My gas range wouldn't get to temperature. So, I called American Home Shield and they set me up with a repair person. The contractor called me within a few days and then looked at the range. They tried different things but they weren't able to get it to work. They couldn't find the parts on the market because it was an old stove. The claim process was really easy and the representative I talked to was really nice. He tried as hard as he could to find me a new stove, but he wasn't able to because of supply and demand. So I just took the option to cash out.

It took me almost nine months to get a refrigerator. That was something that probably couldn't be helped because I called and called, and I finally got the refrigerator last month. American Home Shield has always been on top of the other repairs. It's just this one time I had a problem. They've been very good to me. I don't do plumbing. I don't know anything about fixing refrigerators. I'm not an electrician and I definitely don't know anything about air conditioning and heating. So, I pay AHS, put in a claim, they charge me a fee and they send someone out. Usually, it's within the next day or two.

The dryer stopped working and a contractor replaced a belt. We missed them the first time when they were supposed to come out, but they called us back and rescheduled.

Waiting on an oven repair claim since September. Today is January 24, 2022. Sounds unbelievable? The local appliance repair company they assigned doesn't answer calls and doesn't reply to messages. AHS is no help at all. Customer service is in the Philippines, speak poor English and are unable to help. I've tried multiple times to speak with a supervisor and each time the agent either puts me on hold and hangs up the call after a few minutes, or says that a supervisor will call me back. Never happened. I've tried calling corporate office of AHS, but every number directs you back to the same customer service system. Stay away from AHS unless you enjoy lots of aggravation and waste of your money.

My toilet was running and I needed someone to come and check it. They said that they would prioritize it and they did. The tech from High Priority Plumbing & Services happened to be in the area and he came that same day. The inside was broken in the toilet and he replaced it but when he did, he didn't make the bolts underneath the toilet tight enough. After about a week, I had this huge dripping of water underneath my toilet. I called them back and it took them two days to get here. The tech admitted that it was his fault and he didn't make the bolts tight.

For my recent claim with AHS, I had an issue with a wax seal in a toilet. It was leaking from the bottom of the toilet. I'm a senior citizen. I can't lift up the toilet. So, I had to call the plumber out. The gentleman that came out was very polite and knowledgeable. He did a great job. After he did his job, he tested everything out to make sure it wasn't leaking, found that it was still leaking, and then removed the toilet and discovered that the seal that he put in was a little shorter. He had a taller seal out in his truck. He went and got the other one. It's because I had some tile work done and it raised my toilet up. So, he discovered that and took care of it immediately, put the taller seal in the toilet, and everything worked fine. No leaks.

When heat was not coming out of the dryer, I called American Home Shield, and they contacted someone. The repair company called me back and scheduled a date. They almost diagnosed the issue over the phone, and the guy said, "We think we know what it is." I took a picture of the appliance tag, and right away they came out and had all the right stuff. I've dealt with AHS before as well, and they've been very good. They've done our washer and dryer, the refrigerator, and the stove, and I have recommended them to a number of people. I had them from the very beginning and they weren't really popular and wasn't a big thing. I Xeroxed the papers that they sent out and passed them on to other friends.

American Home Shield has been very accommodating. I only had one negative experience with a vendor that AHS suggested that I use when I requested not to use that person anymore. It took me three days to try to make an appointment. I finally called back to AHS and they were able to reach this person after I left several messages with him. Once he called back, he sounded irritated. And he mentioned that what I wanted wasn't what he was supposed to do because it was not in his area of expertise. I needed to have our icemaker replaced and the water line in the back of the refrigerator was leaking. So, he was a refrigerant company for the refrigerator. He was very rude and unprofessional. I said I didn't want to work with him at all. Other than that, AHS has been good. I like having everything in a one-stop shop. I don't have to search around and do my own research to find other various vendors for what I need.

I called American Home Shield and they sent me a referral over to The Plumber in Lancaster. The plumber happens to live in my area, so that was nice. He came immediately that night, and he stopped the leak and then came back the following day to do the proper job. There are no leaks now. I'm just waiting on the other part as far as the repair on the wall and the flooring.

The website is very streamlined and I like that. It was very simple to request for service. But right now, I am very disappointed with American Home Shield. We had an issue with our water softener but I didn't realize that it wasn't covered. I contacted American Home Shield, paid $75 and then they sent a company out. The guys that came out told us that they would be ordering us a new unit. This was around the 27th of December and yesterday, we were getting curious because the website said the order was complete, but we haven't heard anything. When we contacted AHS, we were told that it was not covered, and they will not be helping us, which I totally understand if it's not covered. But we were never notified in almost four weeks that this wasn't going to be happening.

Sears came out and inspected the dishwasher. They advised that the issue was probably coming from the disposal, which I'm in the process of replacing. So far, my interaction with AHS has been fairly easy. If it's odd hours, they have the automated service, which I was able to utilize and place service calls in the past.

I was having problems with the gas water heater. The pilot went out and I tried to relight it but wasn't successful. The techs came out and they were able to relight it without any problems. So far, my experience with AHS has been positive for the most part. To see a contractor, they're supposed to contact you within 48 hours and I've always had them contact me within that amount of time. Then, when we set an appointment, sometimes they can't get there immediately. And on other times, it doesn't work out for us. Then occasionally, it seems to me that their base of service people is rather small. One time, I've had a problem with one contractor that they sent out. When I relayed that to American Home Shield, I don't know what action they took, but they were happy to send another contractor out to look at the issue and it worked out just fine.

American Home Shield sent Realty Rekey. Getting the rekey set up was easy. They pretty much handled everything. It was straightforward.

I've dealt with American Home Shield many times in different issues that I've had. I had an issue a year ago with my AC, and they sent out this company that was very shady. They broke our AC and tried to blame it on us that it was an issue before they got there, but they literally took the thing apart and it broke. AHS didn't want to cover it. It was a big deal because the whole thing had to be replaced.

I had American Home Shield when I was in Maryland. That's why when I got here in Arizona, I continued with their service. I also upgraded from their regular service to their electronics service, which covers my TVs, computers, and stuff like that too. Now, when the techs come to my house, I pay a higher amount of money. I was paying $75 a service call but because I upgraded to the electronic package, I now have to pay $100 when they come. I've already used them once for a TV repair and it only cost $100. The TV is working beautifully.

Having a home warranty gives me a little peace of mind about some of the major appliances of the house. It's nice to have that security that I'm not gonna have to pay thousands of dollars in case something goes wrong. I've had to call American Home Shield a couple of times. This house has two furnaces and one of the times that I called, it was because my oven had a leak where you have to leave the house. When the gas company came out here, they told me to have somebody check both the furnace and oven. Two techs came out and they were great.

I had a problem with my washing machine and the contractor took about a week to come back with the part. When I first called, I got a response from American Home Shield right away that they had assigned somebody to take care of my issue. But they didn’t call me for a whole week, so I had to call American Home Shield to ask what was going on and tell them the contractor hadn't responded to me or given me any information about why they couldn’t come in right away. After a week, they showed up and found out what the problem was. It took another week for the technician to come back to fix my washer. But after that, he fixed it right away and was very professional. I was happy.

In case one of my big appliances go out, AHS helps me replace it. The dryer wouldn't work. The repair process worked very well. I'm just not happy with the amount I paid for the deductible. A friend of mine has AHS and she only paid $75. I'd like to make mine $75. Otherwise, I"m very satisfied. I would recommend AHS if they can get the low deductible.

I had an issue with my fridge. The first contractor was not able to fix it in 40 days. The contractor was changed by American Home Shield to Wayne and they did an awesome job. They came on Christmas Day and knocked it off. They finished it all in one day. I was very impressed. I'm very happy that my issue was fixed, and Wayne did an excellent job.

Our heating unit was barely blowing hot air. You could tell it was on and something was happening, but it wasn't performing the way it should have. We made a claim with AHS and the tech was out there within a couple hours. Apparently, it wasn't a major fix and there was a clogged pressure tube. So, it wasn't allowing the unit to fully evolve and turn on. Once he cleared that, everything was good to go, so he was able to fix it on the spot. That was the most impressive thing and I have not been entirely satisfied with AHS prior to that incident. This time, the contractor that they chose was knowledgeable. He was in the area and it worked out fantastically. The last incident that I had prior to that was the absolute opposite and I ended up losing a lot of money on it.

The ice maker wasn't working properly and the washer wasn't draining. The repair process took a while and the contractor ended up having to order a part. It was three appointments before I got somebody out here. Then I scheduled a virtual one and it got canceled. I went through another one and on the third time, the technician came out with the part and fixed it. So, I was without a washer for over a month. But they did a good job when they came out. It's just getting them to get here. American Home Shield has used these independent contractors before and they're good. They used to link up Sears. But anytime those guys have come out, they've done an awesome job.

Once the flush has started, it would run so you have to jiggle the thing to make it stop. But when my cousin went to use it, it wouldn't flush. So, something in there had broken. The repair guy had to replace something on the inside of the toilet in the other bathroom. It was addressed well. The people that American Home Shield use to come to do the service are professional. They explain what the problem is and what they need to do to fix it.

I've had ups and downs with American Home Shield. Their customer service on the phone is sometimes not the best. I had to go through four or five different agents to be able to upgrade my coverage. But the very last agent that helped me was amazing, able to give me a great quote for my upgrade and do it right there and then. Getting somebody to come into my home was way better. I was able to put my request through the website then a contractor called me a couple of days later and was able to come in. The two gentlemen that came over explained what the issue was and didn't take more than an hour to do all the things that I needed to get done with the plumbing. That side of the warranty was amazing. I like their service.

Home Shield is worth it. Every time we submit a claim to them, we get a call back from somebody within a day or two and sometimes just hours. When our furnace went out, we were able to get it fixed for just a small amount. It's awesome. The tech that came has provided a couple of services for us that we've turned into the home warranty. He's super nice, respectful, and professional. He usually does the initial visit to see what the problem is then he calls us back, sometimes on the same day or the next day to tell us what Home Shield says can happen. He's usually pretty prompt on getting the service complete once he gets Home Shield's okay or once he gets all the parts. If something happens, he's usually on the phone saying, “I'm running late, so I won't be there at this time. Does this time still work for you?” So far, we haven't had to call the tech back to fix anything or even look at anything that he's repaired which is great.

I was having problems with my heating unit. It was easy to notify AHS and they responded right away. The company that they sent responded quickly. When they came out, they were very professional, friendly, and efficient. Having AHS reduces stress and cuts down on a lot of headaches.

I've had to call twice now about the same issue that I've had with some pipes but I'm pretty happy with everything American Home Shield has done for me. I'd highly recommend them.

I used American Home Shield once to fix my washer, and the process was straightforward and easy. It took some time to get everything done, but I understand COVID played a part in that. The dude who came was very knowledgeable and knew exactly what was wrong with my washer. The only thing is, we did a telephone interview first and did a video conference call. They knew exactly what was wrong with it and it would have helped if they would have ordered the parts at that point. Instead, they did the video conference, then two weeks later, we had a technician come out and took a look at the washer. They then had to order the parts and two weeks later they came back out to replace the parts.

AHS fixes whatever's broken in your home and they give you a good price with the discount. So, they've been really good. I had a plumbing problem recently and the techs came out. They said that they had to cut into the back wall and that we had to get in contact with our homeowners’ insurance to get that. I thought AHS covered all of that, but I guess not. Also, since they cut a 10x10 piece to get inside the wall, it would’ve been nice if they retaped it and put it back up in there.

Emergency Plumbing & Rooter came out and took care of everything about our issue. We were satisfied with the work that was done and would recommend Home Shield to the people we know.

I had a plumbing issue with my toilet. Requesting service was very simple. The techs fixed the issue. It was a 30 minute job.

American Home Shield's customer service is a little difficult to get ahold of sometimes. They don't make a phone number readily available to call if you have an issue, so you kind of have to hunt that down. Also, usually, their call center sounds like it's not in the United States. And there was one time they charged me for something that didn't get repaired. I had to track that down and it took some time but they eventually credited it back.