American Home Shield Reviews

We had a washer leak that flooded our upstairs bathroom and seeped through the walls. It went into my son's floor and underneath his wooden floor. 4A came out and disconnected everything, and then ordered the part. They came back five days later and installed the part that we needed for that washer. They were real good. Everything's fine right now. We also filed a claim when our dryer wasn't drying very well. 4A came out again and they did the ductwork and fixed wherever they needed to. Home Shield has been pretty good. I definitely would recommend it.

AHS is a phenomenal company to work with. I submitted a claim for my HVAC. It wasn’t blowing the hot air that’s keeping people warm. The technician was phenomenal. He did a wonderful job.

The servicemen are great but it’s American Home Shield that we have a problem with. I keep having to put Freon on the refrigerator and they choose to keep sending out the repairman. They know it's not going to work but you can't get anywhere with them. The techs do as much quality work as AHS would let them. The tech's hands are tied and they even went back to AHS and said that we needed a new one. I wish there was somebody else but AHS is the best thing out there. If you have newer equipment and you need a repair, they're great.

I submitted my claims for the water heater and a ceiling fan together but I had to pay separate. The only issue that I had was trying to get an appointment on time with American Home Shield's plumbing company. But the process is very easy. For AHS' electrical portion, I was able to make an appointment the next day. With the water heater, they never called me. I had to call. I left a message the following day and they called me back the next day. Other than that, the technicians were good. They were able to resolve both the problems on the spot.

My air conditioner wasn't working and a guy from Comfort Air Control called me back within 10 minutes after I submitted a claim. He was out by the afternoon and he had all the parts that day, unlike my first interaction with American Home Shield. It was a cluster mess. I had something wrong with the washer so I called up and they sent me a guy who wasn't near where I live. This was in December and I didn't hear from the guy. I would not recommend AHS.

When you turn on the gas stove, none of the burners were working with the clicker. You had to turn it on with a lighter because the clicker was not sparking it. One of the knobs was frozen altogether and wouldn’t turn. The tech came up and did the repair on March the 8th. Now, two of the burners are working fine with the clicker but two of them are not. You have to go back to turning it on with a lighter.

It was really easy to access American Home Shield and file a claim. I did one online for a water pipe and a drain pipe leaking under the house. Water was coming out onto the carport and I could see it in the driveway. You can't have water leaking all the time. The problem didn't affect the function of the house but there was a steady drip under there that had to be fixed. A contractor got back to me quickly. Their tech showed up when he said he was going to and fixed everything right the first time. I didn't have to crawl under the house and do it. I then paid my deductible. I recommend American Home Shield.

The techs came in, checked all the filters in the house, made sure the thermostats were working. Then went outside, took the covers off of the condensers and cleaned the condensers, and made sure everything was good on the inside. We also had American Home Shield do our dishwasher. It had to be replaced last year, six months after our policy. It was good. The only thing we had to wait on was it was right when everybody was getting quarantined. They just had a backlog a bit about stuff. Other than that, I like that I have peace of mind.

I did a claim for an electrical issue and it ended up that the spring had broken. The tech had to replace the spring which was not covered under the warranty. When I asked the girl was the spring covered because it’s needed for the garage door opening, she said, “I'll just put an order in." I didn't get quite the answer I needed. The irony of it is I have a family member that has American Home Shield. She had the garage door and all its mechanics covered. I don't know if they changed their policy or we needed to do something. It got a little confusing there. But AHS is definitely worth it for us. The had a contractor come and check our dryer. They had the part that they needed so they fixed it right on the spot.

I had a water stoppage and it wasn't draining into my pipes. I made a claim and the process was very quick. The tech who came out was efficient and was really thorough. He did a great job. So far, American Home Shield has been so good.

American Home Shield has worked out fine. When I had to request a rekey service, I got someone call me right away. They had everything all set up. You could tell that the guy that came out really cared about what he was doing. It worked out very well.

The tech who came out for the air conditioning was great. I've done a lot of work with him so I know him already and I love that guy. He's from A-US Air Condition of Texas and they're super reliable. They tell me when they're coming, always call me after work is complete, and send me an invoice.

The pool’s blower motor and the control panel were both broken. I called and the rep from American Home Shield and I selected a date. Then, she said that our man would call us before he arrives. He did and he arrived on time. He was a nice guy and very professional. He knew what to do and was very knowledgeable on the pool heater. He ordered a new blower motor and when it came in, he called us and came over and installed it. He's trying to find the control panel that will fit in to match the old one but the pool heater has been working great. We were able to use our pool when we wanted to and we used it over the weekend. It was an excellent experience with AHS.

The outside air compressor part of the heating and AC would not come on. The air handler inside the house would run, but the outside part would not come on. So, all I was getting was the fan blowing. The air conditioning company came out, checked things and said there's no power getting to it. We went to the circuit breaker in the basement. It looked like the circuit breaker was set, but it wasn't. In fact, they were labeled wrong. The one that said stove was the one that worked the AC, so it was backwards. I bought this house used a while back, so I always believed what was labeled on the circuit breakers, but it turned out to be the circuit breaker had flipped.

My thermostat wouldn’t go over 64. The technician came out and checked the furnace. It was some sort of high limit switch that needed to be replaced. He ordered the part then came back a couple days later and fixed it. He seemed to know what he was looking for and was able to diagnose it and repair it.

I did a claim for a thermostat that was not working. AHS told me to expect a contractor within a couple of days and it turned out that it was. The contractor was excellent.

Everybody that has come out has been wonderful. It just always takes a long time to get somebody to come here and to get return calls. I had a big leak spouting out on the floor and it took several days before we got anybody here. The guy found the leak but he couldn't fix the plumbing. He got on the phone right away and called Mr. Plumber. While he did, I called AHS and they said we had to cancel Mr. Plumber even though it was an emergency. We had to use one of their guys and it took several days to get somebody here.

I had two claims. One was for the AC, which was a continuation of a previous case wherein I wasn't receiving any air upstairs. The issue has been repaired and the tech was very informative. He told me another option as to what I need to do in order to receive the type of flow I wanted and it looks like I have to replace or add another system. My other claim was for an electrical outlet and it was fixed. That tech was good as well.

The technician told me there was something on the AC unit that had shorted out which caused the transformer on the inside to short out. He changed both of those pieces out and it works absolutely tremendous now. He was very professional and friendly. AHS is a great service and the process is decent thus far. I wish that some of the stuff was covered a little bit better. On my AC, there was supposed to be a power disconnect that wasn't there. For certain issues like that, I wish that it would kind of be addressed to assure the customer on the back end that everything is being done and being brought up to that standard where it should be.

American Home Shield's service, so far, has been okay. There was something else that the people who were here found, which was a short. This was a second problem that we found. One of them said he was gonna see about getting it approved, that it’d be half a day’s work, and they were gonna come back. They haven't followed up on that. But the initial problem that I called about was resolved without any problem.

The whole room went out and the guy said that one of the power outlets was pushed too far in. He gave me things that I needed to buy and said that I probably need to put these in all my outlets in order for the power not to go back out. I've only had the home for about six months and I've had a couple of things that I've needed to get fixed. There are things that I've been able to go through American Home Shield to use but when it's over, I'm going to try to see if I could extend it because it has helped out a lot. I wish I had more things that were available because I had to get my garage fixed and it wasn't under there.

There were two claims that we used American Home Shield for and both were plumbing clogs. We thought we had a crushed pipe under the slab because we had bad contractors tell us what it was, and then following that, K & S Plumbing came and ran a cleaner the first time. That didn't get it cleaned enough. Then the second clog that happened just recently, K & S sent Jody out, and he ran a bigger, stronger cleaner. There's been a little bit of slow water running, but we've just been running degreasing materials down the sink. When they ran the camera for us, the pipes were pretty greased up. It'll be a little bit of a long road. K & S Plumbing was amazing. Even once the warranty wears off, I'm going to keep using them as my plumber. Nonetheless, American Home Shield has been definitely handy. Everything's been remarkably smooth.

We started with AHS a while back, dropped them off and came back to them. So far, they're doing what they're supposed to be doing which is taking care of us and sending people that know what to do to fix our problems. We had a ceiling fan that had stopped working. We had had company over and we think they've messed up the remote control. We would try to use the remote but nothing would happen. The tech came in and started looking at stuff. I gave him the remote control, walked out of the room, came back and it was working. He said somebody played with the flip toggles and that was the issue. He knew enough to make our fan start working again so he clearly knew what he was doing. The only thing is he didn't come in with a step ladder. He had to use mine but that's minor.

Something with the thermostat wasn't working and we had the technician come out. The wiring was wrong and he fixed it right up.

2020 Plumbing came out for my water heater tank and they were professional when they came out. They had to replace the whole tank and then do some modification to the ventilation system. The tank has been good since the replacement.

I was not too happy with AHS in the past. When I moved over here a year and a half ago, I have not been in this house for three months and I had static problems. Ao then AHS recommended after this first company came five times. And then I said, “I want a second opinion.” They then sent me another company. And then the first thing he said was, “This bathroom is wrong. The tank is larger than the base.” That was why the water always came up, because the tank is larger. So, he sent a claim to AHS, but they said no. I went back and forth and I was so frustrated with AHS that I was ready to change companies. After I don't know how many calls I made, they finally authorized the gentleman to replace the toilet. I'm back for several months now.

The dryer was making this god-awful screeching sound like something was wrong with the belt. The technician came out and replaced a part. But after he left, when I actually put clothes in the dryer, it continued to do that. So he came right back out and tried it again. It sounds really good now. I always buy all the little warranties that go along with the purchases that you buy. But American Home Shield seems to be a better way to do it and not have to spend all that money on all the additional warranties.

My son heard a pop then we had trouble with getting enough hot water out so I called American Home Shield. They gave me a good deal so I took the deal and had a new hot water heater put in. The contractor did a good job and they were real quiet. Everything was smooth. American Home Shield always does us a good deal. I’ve had other companies that I was a member of that weren't as good as they are. I'm really satisfied with them.

Everything they did was good. The only thing was the part that I needed was on backorder. But that wasn't their fault. Every time the contractor came here, they were quick. They were here when they said they were gonna be. Everybody has been professional. I've used American Home Shield two different times now. Between them and the other company on the air conditioner, everyone was professional and clean. Everything was easy when I had to submit a claim. I did it online and everything was pretty straightforward and simple. I just filled the form out and then within a couple minutes, I knew what was going on. American Home Shield is good to have. It's a nice fallback plan in case anything unexpected happens.

The most recent claim was for our dryer. It just stopped rotating so we put in the claim and the contractor came out and took care of it. They had parts on-site and they took care of it. The repair was done within 30 minutes. But there was an instance before this where we were trying to get our roof leak taken care of and that was, unfortunately, a very bad experience with Home Shield. They didn't have contractors that would be able to come out and help us. We had to go out and find our own contractors. Then, at the end of the day, they didn't cover anything. Other than that, everything else has been good with them.

We had a leak under the kitchen sink. A plumber came out and fixed it really quickly. He talked while he was working. He was a nice guy. He was clean, too. That’s important. He didn’t leave a mess. I did the claim online to American Home Shield. It was easy. I’m happy with AHS.

Realty Rekey was quick, showed up on time, and knocked the rekey down in time. I'm really glad I got American Home Shield. It's been super helpful. Everything or anything that I was worried about, I'm not so worried about anymore.

I have an issue with my microwave and I'm kind of upset about it. I had Bay to Bay come out twice to fix it and they replaced a few capacitors or resistors. The first time, it only worked for a week. Then they came back and they replaced some more. It worked for two or three months. When I put in a request again, it wanted me to pay. AHS said after two months, I have to pay again. So, if this thing goes out every three months, I have to pay $100 every three months then. That’s too much. I will be paying more than what the microwave is worth. It just needs to be replaced. But other than that, it was great with Integrity Air who came out for our AC claim. The tech knew what he was doing. He replaced the capacitor and it's been functioning great since.

There was a fitting that was leaking in our refrigerator. We did a claim to American Home Shield. They charged $75 on our credit card, and then they contacted a contractor. The contractor came out. The guy's name was Donnie, and he was really professional and helpful. He discovered what the problem was and ordered a part. When the part came in, about a week later, they called and set up an appointment to come put the part in. That worked out good. They discovered that another part was needed to fix it completely, so they ordered another part. About a week later from then, Donnie called, came back and fixed it. He left everything clean and he had a good attitude.

My daughter filed the claim for me and I just talked to the man and he told me what time he was going to come. He was very nice and very courteous. He called me back and told me he was waiting on the part. He also called and said the part was in, he was coming, and I was pleased with the way he did. But that did not fix my ice maker. We found it yesterday. I went in there and got it undone again and turned it off. I'm gonna call back and tell it to the man and see what's gonna take place now. Nonetheless, American Home Shield came right out and serviced it. The man fixed what they said was wrong with it. I'd recommend it.

I had a leaky pipe in my basement. We had a bucket underneath it that we had to dump once a day. I called AHS first and made sure that the pipe was under the warranty. They checked for me, which was nice. Once I've made sure, it was easy to put the request in online. The contractor was prompt and contacted me within the 24 hour timeframe mentioned by AHS. The actual tech that came out was really nice and friendly. He was respectful and very polite. The job was done quickly.

AHS has taken care of everything. They’re a little slow but my relationship with them has been good. I like having the peace of mind that things are covered and I would recommend them. The last claim was the water tank and TMD Plumbing came out. They explained things as they were going through it before they did anything. They explained what caused the problem. They were very well.

American Home Shield is just a call away. I put in my request, and the repair people came out and assessed it. The part that was gonna have to be replaced was ordered, and it came within a week, which was timely. The repair people very polite and professional. They came a little early to make sure they got the job done and stayed until the job was finished. They were on time and we got a new hot water tank. I don’t have any problem with it at all. Now, our water’s hot. Overall, it's well worth initiating the process to have your warranty active and keep it active.

The refrigerator wouldn't dispense any water or ice. The guy came out and he was very affectionate. He said the electronic board was broken and he said they would have to order one. He called back the next week and told me they don’t make that part anymore. He said American Home Shield would be getting in touch with me and they did. They told me that they were getting me a new refrigerator. We got online and we got the voucher from Lowe’s.

I paid for the American Home Shield to send someone out and check my air conditioning for the summer to get it ready. I got an email saying that the contractor would contact me within 24 hours, and they did. We set up a schedule, and they came out. They inspected my air conditioner and cleaned it out. And the representative was awesome.

Our air conditioner would not turn on and dealing with the tech from Legend was phenomenal. The timeliness impressed me. For our issue, it was what I had initially thought it was. Then, there was a subsequent issue. He came out and it took him probably about no more than 10 minutes to assess it. He said he didn't have parts and that he would be back the next morning. He was here by 9 o'clock in the morning and everything was fixed within a half an hour. It was excellent work. AHS did a wonderful job. If their vendors that they contract through are anything like Legend, then I will never ever have a complaint.

We had a fan in our living room, which is a fan and a light. My husband went and got new batteries and put them in, and the fan worked but the light didn’t. So, we called American Home Shield. The contractor came out and put another new battery in there and it worked. So, the batteries we bought that day were bad ones. There wasn't too much for them to do but they were prompt and they texted us.

I usually do everything online when I submit a claim with AHS. It's user-friendly. For my recent claim, the techs were very professional and on time. Everything's working fine since then.

Within an hour or two after I did the claim for my hot water heater didn't work anymore, the gentleman that was gonna fix it called me to tell me he was gonna be there the very next day. He asked me to send him a picture of the model of my water heater and I sent it to him the night before. He loaded it up on his truck, came the very next day, and within 45 minutes, was in and out of my house. He was very polite, cleaned up his mess and took the old stuff out. I was very pleased.

Our garbage disposal stopped working. We submitted that claim online, so it was easy. There was a bit of miscommunication. It was a they left a message that we didn't get kind of thing. It took a bit longer than normal. It took about two weeks, but usually, they're right on it. The tech was able to get the garbage disposal fixed. And it all took him 20 minutes. He was very knowledgeable, friendly, and professional. It was a good experience. We had American Home Shield in our house in Vegas, and then we've had them here as well. They've done a good job.

American Home Shield is doing good and I would tell others to do it. I did a claim for the thermostat that was kind of bad and the tech is bringing me a new one.

The stand-alone ice maker is not working. The technician just came and said that it needed to be exchanged. He didn't do anything. He was gonna put in the request, however, he has not called back. I've been waiting for about three weeks now. But then American Home Shield has improved a lot. I had them 10 years ago, and it felt very different in the way it feels now. First of all, the wait time. Every time we call, it’s not 45 minutes to an hour. They have a much great reply, even to the phone. Unless we're putting a request online, which is also useful now because everything now is online. They also follow up. They're not dragging you along like it used to be.

The microwave’s fan kept running and there was no way for us to turn it off. I didn’t see any smoke but it was giving us a funny smell. It was more of an electrical one. The agent from American Home Shield was professional and gave me the name of the company that was coming. She told me that they were going to get back in contact with me. They had an opening for the 29th and I took it. They had to get back with me on the time. The repair guy was very professional and he explained about my overall process that he was gonna do and how he was gonna do it as well as what the next step would be if it didn't work. But I didn't like that he lied about the 10-foot rule.

I did the preventive maintenance for the AC unit that American Home Shield offers on a yearly basis. The tech suggested to replace something about the motor and the conductor because it was about to go out. The tech was very professional and on time. Using AHS was easy, fast and reliable.

The refrigerator shut off in the middle of the night. I called American Home Shield and they were really easy to deal with. They said the contractor would contact me via email. It was within a few minutes that they emailed me and had my appointment set up with the appliance repair guys. The tech came and looked at it. He was nice, friendly and real upfront. He answered all of my questions I had and was really thorough in explaining everything to me that he was doing. He looked on his phone and he couldn't find a part number for the control switch in there. He explained to me that sometimes the lady at the home office would do some digging and find the part that goes to it. But sometimes, they're just not existing anymore. In my case, he said it was outdated and that they couldn't get parts for it anymore.

I used the previous home warranty company at my old house, and they were horrible. The difference between American Home Shield and them is night and day. It took eight days from when I filed a claim for a washer to get a replacement. With the old company, it took us nine months and we were without a washer that whole time. I cannot be happier with how it's going with American Home Shield. When we submit claims, we get a status right away. We know who's assigned. They usually get in touch with us right away, and they come right out. We don't have to wait much for anything. I've filed three claims so far, and we’re very happy.

I'm very happy with American Home Shield and they're a very good company. I had a plumbing claim with them and when I submitted it, the rep that I talked to on the phone was very kind and professional. The techs did a great job as well. They were on time and patient.

I would never encourage anybody to get the warranty. I would tell them about the bad point that it's $67 a month, which you have to pay, and that is almost $700 a year. But I would also point out the good points of AHS. I recently had an AC claim with them and I didn't get the company that I wanted to come. But the other one that AHS sent was okay. They fixed our problem and the fella was very courteous and professional.

There was a mix-up and there was confusion over the phone calls. American Home Shield let me know the claim was on hold, but they didn't clarify exactly what that meant. The company that came out the first time to correct the issue was not able to come out the second time. It took about four phone calls to get somebody out the second time because of the confusion around the situation. But I'm not going to let this one incident discourage me from continuing the warranty because I feel it's a pretty good value so far. I could have dumped $600 or better into that second service call and it only cost 100 bucks. The money is worth it and the fees are not bad. I'm going to recommend this to anybody who buys a new house.

Sometimes I had good service with American Home Shield, and sometimes it was less like it. There used to be a time when a contractor does something, they follow back up with me and see if everything's done. But due to the coronavirus, things been a little relaxed. I had the dishwasher that needed to be replaced and I got caught up with family death and then coronavirus. They haven't got that replaced yet. With my recent claim, the water tank is 15 years old and is leaking water. The plumber told me that he would send it in to American Home Shield for them to approve it and I haven't heard anything from them for over a week now. Overall, they're okay. I had told my friends to get it and some of them wasn't too happy with it 'cause it took so long to get to the service part of the work. Then they just went ahead and paid when they set up and just have to get it.

Every time we've used the service, it's always been a good experience. It's great for any homeowner, especially new homeowners like we've only had our house for a couple years and it's the peace of mind knowing that if something goes wrong, we're not committed to spending thousands of dollars to fix something. Recently, I had a few valves replaced. It's a pretty quick job but it's something outside of my comfort zone. I've had Sigmond Plumbing come out a couple of times through American Home Shield. They've always done a really good job and are great about helping you learn as well.

We had a problem with our washing machine. It says UE, which is unstable or unbalanced. We put in a load, and then the load doesn't balance well. So, we asked American Home Shield to come and fix it. The contractor came and checked on that appliance twice. And then, the second time was when they changed the springs. I was like, "Okay, that sounds good." But still, from time to time, we get the same issue. They haven't totally rectified the problem.

My husband said that the technician was very good, professional and fast. The technician went to do what he had to do and he cleaned what he had to do. Then he told my husband that the air conditioner was fine.

My refrigerator was making an ungodly noise. It got progressively loud to the point that it was waking people up and we eventually unplugged the refrigerator. When the service guy got here, the contraption that keeps the coolant working builds up ice. There's a fan down there and the fan blades were hitting the ice, and then hitting the ice that long broke the fan. Since the fan was damaged, the guy first thawed all the ice and then replaced the fan in there. He thought as far as what made the whole thing happen was when the people who were here before me unplugged it, and then I plugged it back in and got things moving again, that the refrigerator had to do ice and water filter. It just went overboard and built up this ice layer and then the fan thing. At first, I noticed it, and then it kind of got better, and then it got worse, and then it got really loud. The guy fixed it and now, it's super quiet.

We bought a house that came with Home Shield warranty. My experience has been easy from start to finish. Getting the claim submitted and getting people out to schedule with me for a time to come out and do the repairs were really easy. We had a leaking toilet. I wanted to check the water pressure of the house too, to make sure it wasn't something wrong with the pump system because we have a well. The guy who came was fantastic. He gave me an education on a lot of things down there. We had never had a home with a well, and he was describing potential problems that I need to look for. He was also telling me how parts of the system worked. Because we had water softener, we've never had one of those. There were a lot of things he went over with me. He showed me a lot of things with that system that I didn't have any knowledge of. Then he also repaired the toilet, which was quick.

The first two years that I had American Home Shield were excellent. But this past year has been problematic. Normally, they resolve the problem within a couple of days, maybe a week tops. But this past year, I had a freestanding ice maker that went unfixed for four months, which was a little ridiculous. Recently, I have a clothes dryer claim and it has been going on for seven weeks now. The vendor himself, Paul's Unique Services, admitted to them that he couldn't fix the problem. Yet, American Home Shield keeps reassigning me to the same vendor, and no one seems to be able to do anything about it. Then the plumbing issue I had was taken care of within 10 days. The contractor came out two days after and they resolved it as best they could. But they had to order a special part so it took them about a week to get the part. Once they got it, they were out here the next day and problem solved.

AHS has saved me money and it's more convenient than calling around on my own. I recently had a rekeying done and the guy was very professional and helpful. I have one complaint though. Every time I call, the people that I speak to barely speak English. I've had to hang up on people because they don't understand what I'm saying. But as far as all the technicians that AHS has sent out, they've been great.

My dishwasher started a fire. Smoke was coming out of it two days before Christmas. It just barely got fixed a week ago. The same people came out to fix it about five times. Each time, the guy was just picking something new that was wrong with it. It might have been my fault because I let it go pretty far. Then I asked for a manager or somebody with American Home Shield. Right away, she said, “I'm gonna send a different company out for a second opinion on if it can really be fixed or not. And if not, we'll get you a new dishwasher.” The day the guy was out here, he fixed it.

I submitted online request for service when the AC wasn't cooling. It was super easy to do. I'm not computer savvy, so it was great. I got a text saying the name of the company and the number, and that they would contact me within 24 hours to schedule service. Then I had a confirmation and the contractor was in full contact with me. They were amazing. The technician went above and beyond. He was on time. It end up taking longer than it was supposed to. But he stayed till the job was done. He was very professional and nice. He was doing it as though he was doing it for himself. He repaired the leak and refilled the coolant. I had to pay for the coolant. But it's definitely working now. It was an awesome experience. I'll definitely be renewing my contract the end of this month with American Home Shield. It's definitely cost-effective. It's already paid for itself, as far as that goes because we've had a couple of calls.

The AC was causing a leak in my bathroom. There was a hole where the water ran through and it caused the water to come into my bathroom and it started leaking through my ceiling. The first time, a repair guy came out and he was very good except when I told him about the thermostat, he thought the battery needed to be changed. So, we changed it. But it turned out that it wasn't reacting correctly. So, I made another phone call and a guy came out and explained to me what was going on. When that ice storm came and everything was off for so long, it must have messed up the connection. The thermostat needed to be reset and that was all he did. It turned out to be something I could have done but I didn't know to do it. He taught me some things and it's working. The repair guys were both great.

We've had a couple different companies when it comes to plumbing but my wife liked Professional Plumbing Service. They came for the garbage disposal. The tech was quick and well so we appreciated that. My wife was on her own and they did a good job with that. AHS has been up to par with what I'd expect. But if they can make the process easy for the bigger stuff like the furnace and the AC instead of having to wait for parts and pieces and trying to mend it together, that would be nice. Those issues go down with a little tougher to swallow length of time sometimes.

My freezer was leaking water into the refrigerator. The tech was wonderful. He wore a mask and stayed distant. I would Choose American Home Shield again.

I've had two service requests to American Home Shield since I've been with them. One was for my dryer because it wasn't heating. The second one was for a toilet that was low-flowing. I did those requests online. It seemed like there was a drop-down menu based on the type of problems on their website. So, it's very organized. The plumber was exceptionally nice. He let me know that I could go to Home Depot and use the same tool that he was using in the future. So, he was very helpful. The dryer guy was really kind and personable. They wore their PPE, which was nice. I'm pleased thus far with AHS.

I have issues with American Home Shield, but I need the warranty because repairs are expensive. It's ** service. I can't stand it. For their online requests for service, they should add a section where people can add special instructions because people request it and then AHS automatically assigns them a contractor. It is hard to get in contact with anyone. The wait times on the phone are forever.

The contractors were professional and they were in and out. American Home Shield is worth it.

The first technician that came out said that he's gonna let AHS know what happened to the refrigerator. Four days later, another tech came out and said he would let AHS know what is going on. He came back and told us that he already ordered the part and it's gonna take another week for the part to come. He said he would come back to fix it when the part arrives. We were thinking that AHS would get our refrigerator working in a timely fashion but this is the second week that it hasn't been fixed. We don't have a fridge in the house and we've been eating out.

I requested for the yearly tune-up and the guy explained everything that he did and the process they had to go through to get ready for the summer, especially here in Las Vegas with over 110 degrees. He explained about the electric coil, the voltage, the watts and about the filters as well as how to keep my AC running for the whole summer just fine. He turned it on and it was good. AHS is the company that covers my appliances and home needs and the service has been great.

American Home Shield has been responsive. Scheduling has been quick and all of our problems so far have been resolved without too much of a fight. We recently had a plumbing issue and it went well. Valley Plumbing and Heating was the contractor. They were out here twice and they seemed to do a good job.

The refrigerator was not cooling so I submitted a claim with AHS. The first techs that came out didn’t do anything. They said they didn't have the part. The second one was great. He was a professional.

The handle wasn't turning all the way when we went to go try it. Then right after the plumber left, we realized that there wasn't any hot water. I talked to my brother who was a plumber but lives in Chicago and he said it was probably the cartridge that they put in and something wasn't either pulled or turned. Then that was pretty much what the plumber guy said when he was here again. So, he said it was turned correctly then. Before he left, the second time, I tried it and the water was extremely hot like the way it was.

Our latest service through American Home Shield was excellent. Before this last service was a struggle. We needed our air conditioning repaired. There was one company that came called Beaches. They did not have a good presence at the door. They came twice. The guy pronounced it fixed, and he drove off. Right after he drove off, we saw water coming down from the ceiling where there had not been anything happening before, and into a like built-in wooden étagère full of crystals. I realized that I didn't have a way to reach him back. I called their office. They were closed. There was no way to get emergency help for that. I thought, “If this keeps up, the ceiling is gonna fall in.” So, my husband and I figured out we'd just turn off all the air conditioning. This was in July. It was so hot.

I put in a claim for the central heat and air unit. The blower motor was out, which then threw out the main electronic board. The contractor had to come back and order the electronic board. They replaced both parts. The unit has been working beautifully. The service was great. I've had bad experiences with other home warranty companies using subpar contractors. But AHS appears to have good contractors so far.

Initially, the problem was a control board but when Hospitality Heating and Air Conditioning was out there, they also found out that a heat exchanger box was rusted and they replaced that as well. They were wonderful and I would recommend them but the other contractor for the other property was atrocious. The tech lied through his teeth.

I suggested several individuals look into purchasing AHS. The only thing that could have been improved is 24/7 service. The issue happened on a late Friday night and I couldn't get service until Monday. But I'm grateful that the contractor did come out first thing Monday morning.

I've submitted claims quite a few times through AHS and it’s efficient. You log in. You tell them your problem and they schedule someone immediately. Somebody was out here by the end of the week for my recent claim. It was timely and the tech took care of the problem. Everything was satisfactory.

I was getting a signal from the dishwasher that indicated that water was not coming in. That had happened before so this was the second service for that problem. When I opened the machine up, it stopped mid-cycle. The soap had not dropped out of the trap door and it was stopped midway but still quite hot. So, I called American Home Shield and the fella came out. He ran a couple of cycles and he said that it seemed to be working okay now and I agreed with him. It’s working to our satisfaction now.

Things have been going wonderfully with American Home Shield. I absolutely love it. We had a problem with our kitchen sink that wasn't draining. The first mechanic didn't do it well. AHS sent another guy and he was able to fix the problem. With the warranty I had before, they charge when they send each mechanic. It's very different with AHS. We just paid the 100 for the two guys that came.

We had a fan blade break off of our air conditioning unit. The tech came out the same day that I put the claim in, which was wonderful. He didn't have the part on his truck but was able to come out the following day and take care of it for me. It was very quick and efficient. A very smooth process overall.

When I've had things needed to be fixed, they have been fixed. If I have something I knew was wrong, I called and I could schedule it automatically. But if I had a question about something that I didn't understand, it would be nice to be able to speak to someone. And have a menu option that directs me to them and not have to fumble around trying to guess, “Okay, what option do I select to try to get to someone?” I got an email from American Home Shield about some preseason air conditioning service that they were offering. I read the fine print, but that leaves a lot of unanswered questions. When I tried to call, there was no menu option to speak to anyone. It's all about billing and scheduling service. The menu options all seem to be focused on the company more than the customer.

We had an issue with our refrigerator and we didn't know what was wrong with it. When the tech came out, he was able to pinpoint what was wrong. He was good. He fixed it. I really like AHS. We used to be with them before and then we switched to a different company but they were not good at all. So we went back to AHS. They are really good.

American Home Shield has done a real good job. They have picked up the ball in this recent years and they are wonderful. I used to try to go through the phone lines and wait on them for hours to answer the phone when I file claims. But I've learned how to do it online now and it's very efficient. Also, their service people are trained well and know what they're doing. Airmax has fixed several things for me and I love them. I've gotten several people to get American Home Shield's services because they are good.

The tech was very nice, helpful, and professional. Everything was quick. He came out and then, there was a minor leak and I called. He scheduled to come right back out and he took care of it.

The dryer quit tumbling. It was not circling. I went into the website and put in a claim. I received the notification from American Home Shield and then almost immediately, the company also sent me a text. Then they called me to schedule an appointment. They showed up the first time and they had to get a part. The second time, I was there and I asked a lot of questions. The guy that came explained things and he knew what he was doing. Once he got the part, he was gone. The site, Home Shield, and the company they sent over were great. What else can I ask for?

I thought that the ice dispenser was broken because it was a making noise, so I called American Home Shield. We didn’t try it again and it ended up some ice had been lodged in there and it melted. When the guy got here, it was working. I said, "I know you came for one thing, but you won't believe, the icemaker is working." I told him what happened. He said sometimes you wait 24 hours, it will work, but I didn't realize that. We tried it several times that day, and it didn't work, so I just made the call. Other than that, everything was fine. The company was good. I also had them check with my oven. I had a whole bunch of grime in between the oven door and the guy helped me do that part, because I put the oven down too as a request. He was very polite and professional.

His and Her Plumbing fixed the toilet. It's a fancy one with some kind of fancy fill mechanism at the bottom that failed. The tech had to replace the whole mechanism. Everything's fixed. The dishwasher, it was Flying Eagle Appliance Repair. This was on the 9th of March. The tech came out and said it needed some kind of new drain thing on the bottom. This is a high-end dishwasher. It was $400. And there was some kind of a plastic drain thing that he had to order the part. When he came back two weeks ago, he put the drain thing in. But then, there was another piece in there that had to be replaced in the bottom of the dishwasher. If this guy does this, he should have known it needed these parts. These plastic pieces can't be more than a few dollars each. It's not like you're going to break the bank. He had to order the other plastic piece.

I had a claim for a leaking toilet. American Home Shield agent took my payment, the deductible, over the phone, and then I was assigned to a company and was given their telephone number and told me they’d be in touch with me. I received the call from the company the same day and made an appointment for later on that week. The tech came and repaired the toilet. I had to get them to clean up a little bit when he was finished because he didn't find it in that condition, but aside from that, it was fine. The times that I had contacted AHS, they've always been courteous. They've always done the same thing, assigned a repair company to me, and then that company has contacted me and taken care of the problem. I've never had to pay anything additional than the deductible.

I always tell everybody to get American Home Shield. Recently, I was having problems with a fuse and it was tripping. I made a claim through the online service and their website was pretty decent. After I sent the claim, they said they were reviewing it. Then, I happened to call them and they said someone would be out in the next 24 to 48 hours. The tech did some troubleshooting, found out the fuse was bad, and replaced it. The guy was knowledgeable and gave us some information on how to prevent the problem.

My husband usually arranges the majority of submitting claims. He likes to actually talk to somebody and explain. Sometimes he has a hard time getting through and so he gets a little frustrated because he's gotta listen to the whole dialogue. Then by the time he had to press something, he forgot what he was supposed to press and he had to listen to it all over again. But then we like our service very much and we have had good responses every time that we've needed it. It's been something that we've had for over 30 years or something.

I had a toilet that was running. The appointment was scheduled quickly, and the tech came out quickly. He looked at the toilet, said what it was and fixed it in five minutes. The toilet is working perfectly. That was my first call and it was so easy. I'm gonna use American Home Shield again for the AC tune-up.

I'll refer Spartan Plumbing again. They were great. However, I had this lengthy call with one of these claims adjusters, and that didn't go over so well. American Home Shield should have a little leniency on what they deem as something that they will cover for somebody who acquired a house that has issues that we were not aware of. But outside of that, we're good. I understand their business model. It's just the unfortunate things that fall on the payee. Also, it would be super convenient to just submit a claim via an app instead of having to log onto all this stuff. That would be amazing.

The very first claim with American Home Shield went smooth. However, we also filed two other ones that did not go smooth over the last four to five months. The electrician said that they would be reaching out to us regarding the claim but we haven't heard from anyone. We still have the same issue going on which we feel could possibly cause a fire.

AHS sent somebody out within the week and he fixed my toilet that was clogged. He was in and out. I also filed claims for my dryer and air conditioning unit. Everybody was fine, straightforward and quick.

There was a wire that had burned on the AC. The contractor showed up on time and they had the wiring right there and fixed the problem right then. The contractor works really well every time we've had them out there. They send professional people and they get the job done right away. I'm completely satisfied with American Home Shield. On the older houses, you're gonna have problems, so it helps considerably financially that you don’t have to pay to replace something like that air conditioner or stove or something like that. They can't fix it, they'll replace it.

I couldn't log in to the American Home Shield website so my husband called for a claim. There was little to no waiting and we had a tech out three days later. He reviewed our sump pump. He was very friendly and knowledgeable. The sump pump was not functioning so he replaced the unit the same day. American Home Shield is very helpful, timely, and affordable. I also get their monthly customer communication via email.

I had a claim for my microwave and people came out quickly on the 23rd of March. But I still hadn't heard anything back from them. I called American Home Shield yesterday and they said the people hadn't submitted the information. The same thing happened with my refrigerator claim before this. I did the claim online and the set-up of the appointment was good. A person came. Three weeks later, I called American Home Shield and was told they were still waiting on the service people to submit the paperwork. That claim was done around March 6th and I just got a refrigerator on Friday. On the whole, the initial part of the process was good but the follow-up part has been terrible.

My heat pump was a problem, so I went through AHS, and they sent somebody out. The repair guy said it was a little gauge, which was smaller than my hand. He said, "You're fixed." Next day, "No, I'm not fixed." Heat pump's not working, so he came back and said, "Yeah, I've got to replace something." He then called me back, "Nope, you need a whole new system." It went on and on. Finally, their offer was $1,500 higher than my local mechanic. So, I said, "To hell with them." I just got my local mechanic. On the other hand, my experience with the company that fixed our refrigerator was 100% positive. The refrigerator wouldn't stay shut. The thermostat in the freezer kept going crazy too. It would inch its way up to plus two degrees, three degrees, eight degrees, then it would shut the refrigerator off, then it would reset itself. Since the repair, I don't have to keep attending to it.

There was a leak in the pipe to the furnace and a tech from Fitz Mechanical came right away. He explained the whole thing he was gonna do and it took him a while because it was a hard job. Fitz Mechanical was excellent.

Something was wrong with a piece in the dishwasher, so it wasn't running. It wasn't turning on. The tech who came out through American Home Shield fixed it. Everything was great. I also had an electrical claim before that went just as fine.

I submitted a claim online with AHS for a dryer that wasn't drying. They assigned a technician and scheduled the appointment for the following business day, which is today. The technician had been here this morning and provided some instructions for a resolution. It has to do with the vent which is something not for him to fix. So, he wasn't able to fix anything today but I've called someone else to come fix the vent. Other than that, the techs that AHS sent here have all been really good, knowledgeable, and helpful. We had one technician that wasn't super helpful, but there wasn't really much he could do. I called him because our dryer was squeaking very loudly and it was just a thing that happens with older dryers. All in all, AHS is a great company. We previously worked with a different home warranty company and they were really awful. So, American Home Shield makes the process really easy and they do a great job.

I put in a request on a plumber. There's only one in the area that is approved on the list and I could never get ahold of him. I ended up canceling the call on it. Recently, the furnace wasn't heating to what I had the thermostat heated on. The tech who came was super professional and very timely. It almost seemed to me from the minute he got the order, he reached out to let me know he had gotten the order and ask what time would be best for me. He was very patient with walking me through and trying to explain exactly what was going on.

The electrician came out for the electrical panel to our house because it kept tripping. He said that it had to be replaced because it was a fire hazard. He also said he would do whatever he could and then American Home Shield declined it. To me, a fire hazard to the house is a big problem and for them not to cover that is just crazy. I'm actually thinking of not renewing again. I've been paying for this warranty for years and not once have they ever helped me. I've always had to pay out of pocket. This is probably my last time.

I had my washer done and then, my dryer. The first company was amazing, friendly and well-mannered. They had to order parts and come back. So, it worked great. The second one fixed the appliance that day but he was almost rude. I didn’t care for it. I called American Home Shield two different times on two different weeks and both contractors called me back for an appointment within the day that I called. We had American Home Shield in one of our houses for 20 years and then, we went to another place for a couple of years. The military recommended something else and we hated it. So, when we bought this last place we're retired in, we demanded that we have AHS.

The dryer wouldn't dry the clothes and American Home Shield sent a guy out here and he fixed it in 20 minutes. We had problems off and on with the dryer, the washer. The washer was totally shot and they replaced it. It took them a while to get it here. It's not an easy position because we have a two-story house. I felt sorry for the guys that had to bring in the new washing machine. When we have a problem, we call it in and American Home Shield is pretty good about responding. But sometimes, it’s a week because of the pandemic that's going on and it’s not over with. But we like American Home Shield and most of their techs know what they're doing, that's why I get them.

I had someone come in and have to redo the air conditioning and the heating. When that was all going on, no one at American Home Shield answered the phone. I tried for weeks. On the TV, they were advertising to get AHS so I wrote that number down and I called that number. No one picked up that number. It was unbelievable. I was getting so frustrated with them not answering the phone. This was last year when we got so hot.

The techs that were sent through American Home Shield came and replaced the hole that was in my building. They were nice but they said that they will not be the ones to come back and repaint it. It's not a finished job. I don't know if that was because they did what they were supposed to do. But it's not painted and refinished. It just filled the wall and that was it.

American Home Shield is convenient. It's rather expensive for each claim, but it's nice to have. Whenever something breaks down, it's nice to be able to call someone. Most recently, my bathroom closet was leaking and Kyle, the plumber, replaced a part. The claim went on for kind of weeks. Delta, the part manufacturer, on two occasions sent the wrong part and we had to reorder it. Kyle had to come back out and do the repair again and again. Ultimately, he just went up to one of the department stores here and bought a part that he thought was the most likely part to work. The original part didn't seem to be available anywhere so he put a part in there that was most similar to the original part and it seems to be working. He was very professional.

The ice maker quit. But it was no big deal. The tech came in, very professional, checked everything out thoroughly, and said that this part was not going all the way through. He got it, came out, solved it in a few minutes, and he was gone. Everything was quick. He was perfect so highest marks.

We had a clog and somebody came and fixed that. We were disappointed that they had to get up on the roof to unclog it, and that wasn't covered. But they did fix it. Then, there was a leaky faucet. Someone came and fixed that, and that was covered. So, that was good. The people who came were professional and nice. Submitting the claim to AHS was pretty easy. Some things we've had before haven't been covered, but AHS has been helpful overall.

It's been all positive with AHS. I submitted a claim for a problem with the sewer pump then I got an email notification that it had been assigned to a particular company and that company would call me. They did and set up the appointment. Then I got an email saying that the appointment had been made. They were on top of the situation the whole time. We've had a couple other plumbing issues and so far, everything has been taken care of. On the first claim, the contractor came out and replaced the parts, and it's been working ever since.

The chain in our garage door broke. I submitted a claim with AHS and it may have been the easiest thing I've ever done in my life. When I called them, within one minute, this place called right back and said they could come out. And the tech was out within two hours. He was adorable and everything has been working perfectly since the service. My husband had surgery and couldn't lift the garage door, so the repair was hugely important to us.

My microwave stopped working. The tech came right in and diagnosed the problem, and said that he thought he had the part on the truck, which was good. And he fixed it the same day that he was here. American Home Shield is an affordable monthly payment. The people that they have working for them normally can figure out your problem. And when they can't, you call them back and tell them you had a bad experience. And they always send another company out to see if they can make good on the problem.

The dryer wasn't working. The lady that sets up the schedule for me was real courteous and got the person for me to schedule a technician. The tech came out a couple of days later after I put in a claim. It would have been sooner but it was a weekend. The tech explained to me what needed to be done. He found a fuse that went out so he looked at that and he said the vents needed to be cleaned so I had a guy come out and clean the vents. My experience with AHS has been okay overall, except for when they went up on my monthly rates without telling me.

My father saw a water leak coming from the ceiling and it turned out to be the showerhead leak was shooting up towards the ceiling. The repair guy showed me where the leak was and took off the showerhead for me. It was old and could not be tightened. It was the attachment that was on the showerhead that was causing a leak, so he took off the attachment and I used the same showerhead. The guy was professional and explained things to me as far as my water. I had him fix my other sink too. It wasn’t leaking but it leaked before and I was concerned about it. I asked him if it was something that I should replace at some point. He said no and checked it. He tightened it too. American Home Shield was responsive getting someone out here and things are covered. I haven't had a problem so it's good.

I’ve used American Home Shield twice and both times, I’ve done it online. They sent me whoever they were gonna send out. The first time was an electrician. The next time was for a refrigerator. Both did a great job and I have no complaints. Everything was simple and easy. I love it. It's all been perfect for me so far.

There was a couple of outlets in the kitchen that didn't work. The technicians came out and did a great job. They were really quick. They did everything the first time, and it was within 20 minutes that they were there. They were awesome. Overall, American Home Shield is really good.

They were super quick. I put in the claim, and then they called me back to schedule an appointment in 20 minutes. They had someone out of my house within a couple of hours after that. It was a lot quicker than I was anticipating and that was really awesome. The technician had a really good attitude. He communicated really well with me what the problems were with my system and showed me where some of those issues were. He fixed it up. It ended up being my grates needed to be cleaned out. But it wasn't something that was covered. So I paid him directly for the services that they had done. It turned out to be quite an expensive fix going through the home warranty. But the system worked and the technician was awesome. We also had an issue with the stabilization of the temperature in the fridge and that was a really good experience as well with the guys who came out to do that.

American Home Shield is affordable and they are easy to work with and get the services completed. The contractor we had for electrical work was on time and really friendly. They wore masks and they solved the problem pretty quickly. They seemed very knowledgeable of what was going on. So we were confident in the job that they did. We weren't concerned that they were trying to dupe us for more money or try to fit more jobs in there.

I had an AC precheck. Once I've submitted the request online, I got a text message and then the guy came out within a few days later. It was quick and easy. The tech checked everything to make sure that the AC was ready to go for summertime use.

I was very satisfied with how everything was handled for the hot water dispenser on my sink. I called American Home Shield and put in a claim. The technician that came out was very friendly, professional, knowledgeable and neat. I was very pleased. He put in a new tank. I'm very happy with American Home Shield and very happy with the company that sent their technician out. I would highly recommend them.

My refrigerator was making an annoying dinging noise. The contractor had to fix the control panel. I took seven or eight trips in order to get the issue resolved. Sears was telling me one thing and American Home Shield was telling me another. That gap between the warranty company and the contractors was very frustrating. They should be able to have some type of communication system where they can call and verify versus having the customer wait online another two hours. I was relaying the message to the contractor.

Putting in for a claim online is great but calling on the phone is the worst. I called for the dishwasher and I was on hold and waited for somebody for 30 minutes. I never talked to a person. The automated service asked for the name of the dishwasher and I said Whirlpool six times before it registered it. It was like, “You had a Bosch dishwasher,” and I was losing my mind. That system is not good. Also, administratively, everything has worked well but the execution by the tech from B A Distributing is not as well. They came out and the dishwasher worked three times. But over Easter weekend, when I had a bunch of people over, it started leaking all over my floor. They're coming back to fix it.

I go through the American Home Shield website when I have a claim. There's a tab for repair requests and I submit my claim through there. It's pretty much taken care of. The process is pretty seamless and I don't have to talk to anybody. Once I put the request in, I am given an estimate of when somebody could be getting in contact with me to schedule the service or when their estimated scheduled date is. It's typically not the time that they initially give you. It's usually the next business day or so. Once the actual contractor confirms the date, that's a pretty hard date.

I had to get the water tank fully replaced. With the oven claim, they have to install a new oven as well. Both technicians were awesome. I'm still waiting on the oven 'cause it's a special order item. They're out of stock due to COVID, but my hot water tank's working perfectly. The two guys who worked on the hot water tank went above and beyond because I just purchased the house and the VA inspector didn't notice that the chimney was full of bricks. One of the reasons the old hot water tank they were replacing was getting replaced was it was venting carbon monoxide in the home. They took the time to clean all the chimney bricks out of the chimney to hook up my new hot water tank and get me going.

We had Doctor Cool tune up our air conditioning. Then, three or four or five days later, it got warm, so we turned on our air conditioner. It did not work so we called American Home Shield back and they sent out this other company. They fixed it according to them and all they did was put in a fuse. A day or two later, it got warm again, so we turned on the air conditioner and it wasn't working. I called them back and they came out yesterday. They were gonna replace some motor and some other parts. They didn't have it on the truck so they're coming back out today to do it. It just sucks. We've been without air conditioning for nine days now. We live in Vegas and it's warm. We would like it to be fixed right the first time instead of a Band-Aid on it.

I sent in a claim for the dishwasher and it was the second time for this same problem. The gentleman that came out before said that whatever it was, it slid back into place. But normally, they don't and then, it has to be replaced to see how it works. It worked for several months there. But then, it happened again. So we called AHS again and a different guy came out, and he said the same thing. He had to order the parts. But we were told that it costs more than the dishwasher. Then AHS called and said they were going to bring in a new dishwasher. Everything worked out good. AHS works good. When we need it, it’s there.

American Home Shield is beneficial. They sent out a technician who took care of my AC problem quickly and efficiently. He was very nice. the only thing is I had somebody come from a different company a week before that. American Home Shield told me there was no problem. The person that I had talked to said that they weren't going to bill me. But I got an email stating that I owed them money.

The belt came off and as a result, the dryer was no longer was spinning. But there might have been a plastic piece that holds it that actually broke. When I went on the American Home Shield website to request service, I put in the comments the reason that the dryer wasn't working including the model number. On the day that Sears came out to service it, it was straightforward. He came in immediately, saw it, and agreed there was the belt in that, and then, a little piece of plastic that held the belt in place and was able to fix it immediately and put everything back. He did a professional job. The dryer is functioning back to normal like it was before.

I had my air conditioner serviced and the filters cleaned with the regular guy. Then, the air conditioner stopped working, and so he told me what it needed. I called American Home Shield and they sent out their specialist and he replaced the disconnect door.

Infinite Plumbing & Construction Solutions inspected our shower problem. The tech told us a valve inside the wall was not rotating and he replaced that part. Everything is working fine since. So far, I've had a very good experience with American Home Shield. Everything is going smooth and I've already recommended them to a few of my friends.

The garbage disposal for the sink was broken and the contractor came and fixed it. It was fast and good. I liked it.

The tech worked with the problem switch for the other half of the basement. He also did something with the wires. Everything's working perfectly now.

Our dishwasher wasn't working and it ended up that it had not been plugged in correctly by the people who put it in. The wiring wasn't wired in correctly and I had a very brief experience with the tech who came to fix it. His work was perfect and all in all, AHS provided timely and very satisfactory service.

American Home Shield did a good job with my first claim which was for an AC unit that wasn't blowing cold air.

The power was gone and AHS sent a technician out. I asked if there was any way that the technician could get there a little earlier and it worked out because he texted and said that he could get in route a good half hour before he was supposed to get there, which worked out because I needed to go pick up my grandson from the daycare that he was at. He was very professional. He texted to let me know he was arriving. He diagnosed the problem very quickly. He seemed intelligent and seemed like he knew what he was doing, because it wasn't a bunch of fiddling around. He determined that two electrical outlets shorted out. So he replaced those two. Then the power was lost to the lights that light up my garage, and he traced that up to an electrical box. There was a short in that and also in the switch. Everything is working fine now. I've had a fantastic experience with AHS. When I need them, they’re there.

American Home Shield's system is so easy to use. They got my checking account on file. I can do it anytime. I would point out the ease of using it to others. I did the latest claim at 10:00 o'clock at night. Our air conditioner went out. I didn't even have to worry about doing it the next day. It was all taken care of. I got an email the next morning.

The contractor came when they said they were gonna come and everything worked perfect. They checked the upstairs air conditioner that wasn't working. They told me what the problem was and what it was going to cost to have it repaired. They were professional and knew what they were doing. They finished their job a lot sooner than what was expected. The heat pump was covered but you got to pay for the freon which is expensive 'cause AHS only gives you so much freon for free.

When I had to use American Home Shield, they came out right away and took care of business. They've gotten more efficient with the internet maturing, so things have gotten pretty simple. I always tell people to get it when they get a house. With my recent claim, the tech came when he said he would and he was in and out with no trouble and pretty quickly. Everything was perfect. The refrigerator's working and everything's back in order.

I called American Home Shield and told them that the water heater was not working. They sent two plumbers to our house and both did the same. They came to my house, went to the attic and checked the water heater. They tried it but it was not working. They said it needed to be replaced and they would contact American Home Shield to report that issue. They were professional and I'm satisfied with their service. However, the issue is not resolved up to now. We called American Home Shield multiple times but they said we need to wait and we are still waiting.

It took American Home Shield's contractors three times to come out here and fix my roof. The first two times, American Home Shield called for plumbers. I paid $75 and a plumber showed up. I paid another $75 and a plumber showed up again. Finally, I paid $75 and a roofer came in. American Home Shield won't give me a refund for that first two. The work was good but why did I pay $75 for plumbers when it’s a roof thing? The roofing guy was great. He had to replace a 4x6 cedarwood and was in and out in about two hours.

The water has been was shooting up and the service was easy to request online, so that was good. The contractor that came out did well. I was very satisfied with the service.

The guy came out and assessed the problem. Had to order a part. A couple of days later, he came back and fixed it, and it's working fine now. He was very professional and very neat. Cleaned up behind himself very well. Knew exactly what was wrong soon as he looked at it. Knew what part to order and came right back. Everything went the way it should have gone. It's the first time we've had to call somebody out since we've had the plan for a couple of years and it worked the way that I expected it to work.

In general, the service is good. American Home Shield has good subcontractors to do work for them that gets done efficiently, with one major exception. Ten days ago, a plumber was supposed to come, but he didn't. He called and I was out, but I called him back straight away because he wanted me to confirm to come. I wanted to call him back to say my wife was here. I never heard from him. I texted him, but he just didn't arrive. When I called AHS, they told me that he canceled the deal because I wasn't available. They then rescheduled the deal for yesterday. I was at home all day yesterday waiting for that guy. He didn't call, he didn't arrive, he didn't do the work, and he didn't respond when I called him. I'm very happy with AHS, but on this one instance, I'm very pissed off.

I went online in American Home Shield’s portal and clicked on rekey, and it happened. It was very easy. The tech met every need and offered different solutions. It was great.

Our garbage disposal started leaking. The tech that came was very professional and friendly. He actually had garbage disposal on his truck, so we didn't have to go to Lowe's or Home Depot or anywhere to buy one. He had to replace it and so he installed the new one. We were totally satisfied with the whole process. It was really the best possible for a situation or repair that needed to be done.

Anytime I had a claim for a washer or dryer or the refrigerator, whoever AHS sent out had to do whatever they could to get it fixed. I went without a washer until they replaced it. When my refrigerator went out, it had taken them so long to get a new one. They were continuously trying to fix it, but it wasn't working. I went without a refrigerator for a month. Luckily I had a little small refrigerator. But recently, I had a leak under the cabinet and a leak on the toilet and it was fixed on the same day. The individual that came out was very nice and knowledgeable. Overall, American Home Shield's service is okay.

We have an over-the-range microwave and it was flipping the breaker. I did a claim on American Home Shield's website and that took me a couple of minutes. It's nice to be able to just kick it off really quickly. They responded and matched me with a contractor. I haven't had any issues with timeliness as far as the contractors contacting me after that. Appliance Guard Pro was my contractor this time and they've always been professional. They get the job done right.

We didn't have a dryer for like five weeks. It wasn't working. We did a claim to American Home Shield, and the process was the worst ever and I never want to have a home warranty again. That wasn't the first time either. Last year, we also had something else. We had a hole in the ceiling for six weeks because the contractor that was picked came out once, and then he stopped taking calls from AHS and from us. We had to call every single day and it was really annoying. I could've looked up a YouTube video and done it myself. I'm very unhappy.

I am not renewing my American Home Shield because the issues that have arisen have not been covered under the policy. When I get down to the nitty-gritty of what is and isn't covered, the scope is narrower than I thought it would be. And when we have had equipment that is so old they can barely get parts for it, the service technicians will put in new parts, even spending almost what it would cost to put in a new one. But they leave the old equipment in place because AHS will not pay for replacement if it can be fixed. I would rather put my premium directly towards the servicemen to do a thorough job of repairing my properties.

The connection to where the water runs into my toilet was leaking. So, we had to shut off our whole water system because it was on the other side of the shut-off for the toilet. I was really happy because the techs called me within half an hour of me doing the claim, then they were able to be at my house within a couple hours of that.

We did an online submission of a claim for a dishwasher leak. The contractor gave me a date to come out and their technician was there that day. He tried to find the location of the leak. Unfortunately, he wasn't able to find it. He took the dishwasher apart and put it back together. The leak stopped. The technician said that he was gonna get a seal put in as part of the claim. He came back about a week and a half later to put on the seal. Since then, we haven't had any problems with our dishwasher. Everything went well.

My first experience with American Home Shield wasn't good. My AC, the tray was broken, where the water collect. Something was wrong with it. But it took six months for them to fix it. I called the insurance and I said, “I needed a different person to come, because it shouldn't take six months to get something fixed.” And they said, “Oh, no. Let us fix it. We'll take care of it.” So, they called the same person to come and do it. Unprofessional. They did not communicate well, they were not on time, they missed appointments. They would show up but without the parts that needed to be replaced. They would come and then they will not prepare.