American Home Shield Reviews

The dishwasher wasn’t draining. I called up the company and the technician came the same day in a timely manner and explained what was going on. It wasn’t diagnosed properly that day, and so the technician came again and took care of the situation. Overall, I was very satisfied with American Home Shield's response about my issue.

I had a claim for the central heat and air. The heat would start to kick on for about 30 seconds and then kick right back off. It wouldn't ignite the flames and it would do that about 5 to 10 times before it comes on. It was really simple to submit the claim online. I went through two pages and just clicked the issue and submitted the request. Then the contractor called me and I let them know when I was available. The tech was very polite and professional. He came in, inspected the unit and then cleaned up a part that was clogged up on it. Everything's operating pretty good now. So far, American Home Shield has been pretty easy to deal with. When I got to the end of my first year, they contacted me 30 days ahead and offered me a discount on my second year.

The heating unit wasn't working. When it happened, it was when we had extremely cold weather. It was an emergency situation. When I initially called American Home Shield, they said, “Okay, we’re gonna contact one of our contractors.” I said, “How quickly will they do it?” I found out the name of them, so I called the Clifton company. They said, “We have to wait to get the green light from American Home Shield.” It all happened in a day. So, I was certainly happy with them. The tech was out the next day. In about five minutes, the tech diagnosed exactly what the problem was and fixed it. It was perfect.

I use American Home Shield for six different properties I have and I've had good luck with them. They are reliable. I used another provider for a couple years but they weren't as good and their pricing was much higher. So far, I'm good with American Home Shield. The contractor that recently came out was terrific. They called me, set up a time, came out and told me what was wrong. They got back with American Home Shield then got back with me and said American Home Shield said to do whatever they needed to do. They did and came when they were supposed to. I was real happy with their service.

My service with American Home Shield is good. I had two things. One was my furnace and the other was my hot water heater that's gonna be replaced because it was leaking. It’s being installed on Monday. American Home Shield went through everything and explained everything to me. They were very upfront. I just wish I had a live person to talk to sometimes. I don’t like the automated piece of the process. They put you on the phone and you get on a service. They ask you if you want service then they hit your account while you’re on the phone, without even asking you. They'll then tell you they would follow up with you and I have the follow-up email. There’s no live person where I can say, “Hey, yeah, I want you to hit my account today. Or you know what? I’m gonna call back tomorrow, and do it tomorrow.”

It's a little frustrating when you call in your request because the people that are located in these different countries don't understand English language enough to be able to respond properly. For me, it was a little frustrating trying to get them to understand that I needed someone to look at my garbage disposal, and let me know if it needed to be replaced, or try to give them the correct numbers off of the existing one. But we got past that and an appointment was made. Then the professional came out and he was very efficient and quick. He also cleaned up his mess. So I appreciated that. Since the repair, I haven't had any problems.

I've had two requests. One was rekeying the house, which the gentleman came in, and knocked it out really quick. The second one I had was about the dishwasher in the house that was not properly secured. AHS sent a fellow over to take a look at it. He said that apparently, the homeowners swapped out countertops, and so there was no way that he could secure it in place. He said somebody else may have a solution to this, but he didn't, so Home Shield should be getting back to me on a possible $75 refund, or finding somebody else who could actually solve the problem.

I love having the protection with American Home Shield. Recently, a plumber came out for the sink that was clogged. They resolved the problem that we had.

I wanted to have my furnace checked. So I called AHS and told them I needed somebody to come out here, and they did. The contractor was here in a timely fashion and they were very professional.

The furnace didn't heat at all and I called AHS and asked for somebody to stop by. The contractor investigated the furnace and it was able to fire up again after they switched it on and off a couple of times. I did that myself and it didn't work. But when they did it, it worked. The guy also cleaned a few parts and that helped to get the furnace running. He was suspecting that the fuse may be faulty so that was what they ended up doing.

My garbage disposal got to a point where it started leaking. I submitted a service request through American Home Shield’s website and they contacted me shortly after that. They told me to contact Plumb Genius. I did and set up an appointment. I received a text from the Plumb Genius and they gave the gentleman's name and that he would be by shortly. He was prompt, professional, courteous and kind. He removed the defective garbage disposal and had the new one installed in under 10 minutes. It solved the problem and I had no issues after that. AHS is something that I’d recommend. I've used the service twice and I'm more than satisfied with the results. If anyone is looking for a home warranty service, they definitely need to look up American Home Shield before they do anything else.

The plumber that came recently went the extra mile to go outside and check that there might be some problems because we were having problems with both toilets backing up. He showed me outside where the vent is for the roof. He said that animals could be going down there and causing a blockage. So, to get a screen for it and a cap would help. It also helped with the flushing. He showed me how to not have to call them, to just do it with a snake. However, I had a problem when I had my refrigerator leaking. I didn't like the idea that I had to pay a fee and they didn't solve the problem. I was annoyed. But it is what it is.

Our appliance stopped working, but then we found out that the fuse had blown. The guy that came out was terrific. He couldn't do enough to make everything right. It was a good experience. I also used AHS years ago and they were terrific.

The technician came out and fixed the leak, but he said that I have to call American Shield back to get it rodded out. Water was running fine before he fixed it. I can't use the sink. I can't even wash dishes. There’s water in the sink. As far as AHS, I really like them. They are speedy. They give me good people to work with. I am truly happy that I have American Home Shield because they really take care of business.

We've had to use American Home Shield a few times and I'm enjoying their service very much. At first, I was worried about going through the third party, having them schedule stuff and it's gonna take forever. But requesting service is too easy. You go online and fill out the stuff. Within 10 minutes, something’s in the works already of them having the contractor come out and talk to us or send us an email that it's been received. It's perfect. Plus, I've always had someone at my house within 24 hours. At first, you’d see some of these companies and see the reviews, and they’re low. But once they got this corporate deal with American Home Shield, it turned some companies around. I've had nothing but good people. They've realized that they got the contract and should not mess it up. So, they send their best people.

There are issues with the dryer not drying properly. The only difficulty is finding the company to do the service. The first one I dealt with had very little availability and it would be weeks out. So, I had to request a different service company that had better availability. That was pretty easy to get once I requested that. But they haven't really fixed it yet.

Reaching American Home Shield's customer support is a little difficult. Once you reach them, it's okay but the vendors are normally taking more time than the expected time. American Home Shield should have their vendors immediately answering questions.

There was a leak in the pipeline and there was not a lot of water pressure coming out of the faucet. It was a clip that wasn't tight and the plumber took care of that and the pipe. He disconnected the faucet and cleaned it out, and he flushed something out. And the faucet started working fine. I like the process with AHS. I go online and I can request the service. So it's simple. I can even make the phone call but I usually go online. Within 24 hours, their contractor contacts me. I haven’t had any issues in that area. Any of the contract workers or companies that they partnered with contacted me, came right on out and I got serviced.

The sensors of our garage door were broken then the garage door finally broke. We called American Home Shield and they got service all set up. Things went very smoothly with their customer service and it was easy. They were on point and very informative. A gentleman showed up the next day and he was very professional and nice. As soon as he looked at the situation, he was able to tell me it was a broken spring. He had everything available with him. He got the job done as quickly as possible and our garage door worked right away. He fixed the sensors as well. Before, we had to have one person close the garage door then go out the front if we wanted to go anywhere. Now, our garage door is working beautifully and we enjoy it. They exceeded my expectations.

I had been having issues with one of the burners of my cooktop. Able Appliance came in and they didn't fix it. They said that they were unable to open the cooktop. This was the third time I reported that issue with AHS, so I've given up. Other than that, their claim process has been good, then the scheduling and the showing up has been very consistent. They've fixed other issues in my house, too. But if the home warranty company is unable to fix an appliance, they generally give you a depreciated value of a replacement of an appliance, which is hardly anything. Then the service cost is $75. So, if you add 75 plus 150 a month, you can replace the appliance yourself when it goes bad. All in all, if people are very busy in their lives, they need to go with American Home Shield and people will take care of their appliances. But if you can do some work yourself, then it makes little sense.

Keeping AHS is a lot cheaper than having to pay out of pocket and their process is pretty quick. When we ask for them to come, it’s usually a day or so by the time they send somebody out. I had a claim for the heating recently when it wasn't kicking on during the snow days. The tech came out, switched out the compensator, then left the ticket open for three days to see if anything else happened. And everything seems to continue to still work. He knew exactly what he was doing or at least pretended to know it. The tech I had before him was knowledgeable as well. All in all, I would tell any homeowner to get AHS. It's a big help.

American Home Shield has gotten everything that's ever been broken and fixed them in a timely manner. I used them when I had a minor problem with my AC that had to do with something on the electrical coil. A guy came in here and got it fixed in a hurry. He had the parts with him. American Home Shield has done us well and we've had them a long time.

I’m good with American Home Shield. They're covering equipment that I had versus the other companies that did not. But the service could be a little bit faster. Between the initial phone call and the initial company that was sent out, it was two weeks out, which was unacceptable. Then they found quickly another company, June Appliance Company. It was literally within a couple of days and they solved my problem. I like them a lot.

Major Appliance Solutions came out for the dryer. There was an issue with the heating element and the repair was done in a timely manner.

My dryer wouldn't heat up and the contractor came out on time. They were efficient and quick. They were very professional. They fixed the problem that I had. This claim was pretty cool. But when my hot water heater went out last year, American Home Shield kept saying that they were gonna have an emergency contractor come out but they never did. So I ended up dismissing the claim and got a contractor to come out myself. It was really cold. American Home Shield was trying to say that the issue had everything to do with the weather but it wasn't.

American Home Shield has been good to us in the past. We're paying a lot of money for it, but it's that peace of mind thing where we're just not sure what's going to break down, and so we've kept it all these years. We've had our air conditioning serviced and there were certain things that the air conditioning people would try to upsell us on, and it was additional cost, and it made us uncomfortable from time to time when it comes to that. They have come through for us.

The tech repaired the thermometer of my water heater. He took his time to explain it and I appreciated that. I like that AHS gives assistance to those who have no warranty on their house. But I had one claim that didn't go through and it was unfortunate. I dislike the limited coverage on that part.

The main valve that feeds the main line to my sink was leaking and I couldn't fully turn it off. My faucet was also leaking. I called American Home Shield at night and got assigned a technician. The next day, I called the company. They were great. The gentleman kept me informed of the work that was being done, any kind of issues they've encountered, and a resolution. It turned out that it was an internal issue for my faucet. It wasn't anything that they could fix. I would have had to have bought a new faucet, which I had one at hand. They were kind enough to install it as well and get it to how I like it. So far, American Home Shield has been really great. I submitted another claim yesterday for my oven. As a new homeowner, I like the fact that I have that service at hand. Sometimes it's really hard to get a technician when I try on my own and I really appreciate a middleman in there to kind of get things moving.

The tech was very capable and he knew exactly what was wrong with the washer. Then he got the part ordered and had it done within a few days. AHS took care of the problem and they were quite efficient.

I had a leaking valve for the clothes washer. The techs fixed it really quickly and did a good job. However, they didn't give me a call when they were on their way 'cause they told me they were going to call me in 30 minutes. They just showed up at the house.

When we had an electrical issue, Conductive Electric fixed it very quickly and cleaned up the mess, and left. I’d use them again as they were so nice and professional. Overall, American Home Shield has taken care of everything just as agreed to when we signed up.

Our hot water wasn't getting hot. The plumber came out, found our issue, and fixed it for us. It turned out that when you turn the hot water, the safety thing underneath the handle to mitigate how much hot water comes out was turned all the way down. So, he just turned it up for us and he did a great job. Everything’s been great since then. With American Home Shield, I don't have to pay full price to fix an issue. I can just pay whatever the call out fee is for, which is 75 bucks, then I get whatever issue fixed or addressed. Or they teach me what's wrong and that way, I don't have to use the warranty in the future and I can fix it myself.

The washer had a very loud, banging vibrating noise and then the dryer had a very loud squeaky noise. When I first called American Home Shield, there were several complications that had happened but then, they corrected it. But the thing is, I had to call them in order for somebody to correct the issue. I was expecting a call. When I generated the service call in December, nobody called me, not even the appliance company. I had to call back. So finally, it was initialized. DNG Appliance Services called me that same day and said that they were gonna schedule me and asked me the best time of the day or whatever business hours they were operating.

We were told that American Home Shield is a really good company and that they cover everything so we went with them. I put in a claim when the water heater was not working. When I tried to call in initially, the person on the phone told me that the claim wasn't covered because it was pre-existing. It's not covered until somebody goes out and appraises all the appliances then it would be decided. I called the real estate agent because that was not what she told us. There was a rep for the company that they work through. He told me not to call and to go to the website, put in the address, and request the service. I did that and that was how I got the plumber out and he looked at the water heater.

Westside Air Conditioning came out to address an issue where my furnace would not turn off. The first time they came out, they responded the next day. Then, we thought the repair worked but the issue came back. I had to call them again. I submitted the request on a Thursday evening and they called me first thing on Friday morning to schedule. They came out Monday morning and they were able to resolve the issue the second time. But we had an issue with the dishwasher this past summer and it was December before it was resolved. AHS could have somebody follow up if they're waiting on parts, just to make sure that the parts got ordered and that the technician did what they're saying they did.

Something was wrong with the plumbing. The contractor did fix the problem, but the water comes out slow. So, I have to call the contractor back. Other than that, it has been easy when I call American Home Shield.

Lately, it's hard to find a contractor then get someone to show up but AHS helps me with that. However, they should not increase the prices 25 to 30% every single year. Also, I can't get a new contract with the coverage I have because it's grandfathered in. My house is covered for everything. You can only get X amount of things, and it costs twice as much as what I'm paying. Even though my prices still go up a lot every year, the newer contracts are even worse. But American Home Shield still works.

The pilot light of the gas furnace was lighting, but the gas was not lighting. I went on the website of AHS and made a claim. The process was pretty easy and the feedback was very fast. I figured it was the gas valve, and sure enough that was what ended up being wrong with it. So, replacing that was what fixed it and since the tech came out to do that, it has been working well.

I had an electrical problem recently. My outlets were not working in two of my bedrooms and my outside light. I had this problem earlier and AHS sent out A & B Electric. They fixed the problem but it lasted for about a week and I had the same issue. When the new group came out, Irby, they found out it was just a breaker trip. So they fixed it and everything is fine. The claim process with AHS is a simple process. One thing I was a little disappointed about though was when I had a problem with the dishwasher. They fixed it. But I had the same problem and it was past 30 days. It would be good if the time frame under the first claim was extended longer than 30 days. But AHS is pretty quick about responding and sending someone out. It's a good thing to have.

American Home Shield is the worst company to deal with. They took my money for years and now my furnace died and I have been without heat in the freezing cold. They want to pay me $2,400. total for a new furnace and installation. This is criminal. Run from them!

I had a running toile and it was around the holidays so I was happy to see that AHS was able to get somebody out quickly. Also, the guy from A Water Solution who came out told me exactly what the problem was and addressed the leakage.

I’m more likely to put the claim in online to American Home Shield, and we’ll get a call within the first 24 hours. This last time with the pool pump, we put the work order in on a weekend and the contractor called me within 24 hours. They asked what was going on a little bit more in depth and even asked me to take some pictures, which I was able to do. They were out there on the next business day and replaced it. The guy even gave us some tips to take care of it. It was a very good experience. I've had AHS for two years but it just renewed in January. Most of my family has it and I haven't had an issue yet with them. They've been so easy the entire time. We've had multiple issues that we've had to get fixed and it is no hassle.

Each time that contractors came out, it was a seamless process. We called American Home Shield for something and that was a great experience. The contractor came in and they were out. The tech was on time. He called, because I wasn't home but my mom was there. He said, “Hey this was the issue. I fixed it. I’m leaving. Call me if anything else…” That type of dialogue. I loved it. We also had an issue with the washer and dryer. Those went perfect, too. The one guy, he had to even leave, order parts. But they kept in communication with me. “Hey, the part is gonna be a month. It's a month out.” But we had one situation where to this day, it hasn't been fixed. It was a bad work.

American Home Shield does most of the hard work by finding whoever is going to fix my issue. In my recent claim, my dishwasher was leaking. The contractor came out quickly and then they fixed it by replacing a valve. It took them about five minutes. The only complaint I had was when my air conditioner went out. I didn't like the fact that I paid $75 ahead of time because at that time AHS couldn't send somebody for weeks and it was in the middle of the summer. I ended up having to call another air conditioner person to come and fix it. Then it was a hassle getting my $75 back. But other than that, I would encourage people to get this warranty. I just would tell them to call somebody else for the air conditioner.

I had an issue with the gas line in my oven that was a whole big freakin' mess. It took a little coordinating, but I was able to get that fixed. A technician came in and diagnosed the problem quickly. He was abundantly careful with any kind of gas smell in the house. The people in the office were very responsive about ordering parts and keeping me on that timeline. All around, Coastal Appliance did great. I just had a guy come back out there to the house this week and swap a breaker out for me for another issue. It was quick and easy. He might have been there 20 minutes. It was a pretty fast turnaround. The coverage has been good. I've had to call it in a couple of times, and every time, American Home Shield has been very easy to work with and I've had some quality contractors come to the house and take care of my problems.

The air conditioner was not working. There was a small part in the inside unit that had blown and it was blowing a piece on the outside unit as well. So the tech replaced both of those and everything has worked fine since.

The refrigerator went out and AHS was good about sending someone from Hornet and they were really nice. Everything went well.

A repairman fixed the refrigerator and was thorough with it. It's running good now and I appreciated him. It was quicker this time with the refrigerator but I've had to wait a couple of weeks for a contractor to come on previous claims. I’ve had washer and dryers that needed fixing, and it ended up in months. I've had the policy with American Home Shield for too long and I wasn't satisfied with some of the things that I had filed a claim for that they said they didn’t cover but the $75 was being paid in advance. That's a lot and higher than what I used to pay. Their customer service is all automatic with not speaking to enough human. Sometimes you need to speak to a person because you can tell them in more detail what's going on. It's hard getting on the computer and getting to where you need to get with that also. Because I wasn't satisfied with American Home Shield, I have Choice, too.

My old stove was apparently falling apart and I was assuming the tech looked at what it cost to fix everything and decided to give me a payoff instead, which was fine. We got the new stove and I had to pay some more to go with it because we decided to buy a more expensive one. But American Home Shield did exactly what they said they'd do and I'm pleased. The claims process is clean in terms of making things happen. It’s sometimes hard to get somebody to talk to but that seems to be the same with most big companies. Overall, I'm satisfied and I see no reason to leave AHS. I have already recommended them three times.

As far as submitting a claim, that process with American Home Shield has been easy. But I had one situation with one of their servicemen and I've never had that poor of service before. American Home Shield sent out a guy who was extremely young and didn't know anything. But he was taking pictures then sending them back to his boss. His boss came out and looked at things but didn't listen. He was so rude then told me that I was being rude. I almost dropped American Home Shield immediately because of that experience but the lady on the phone talked to me into sticking with them.

If the claim's an emergency, we're gonna have to pay out of pocket and find our own person. If it's not and we can wait, then hopefully, we get someone good, so it just depends on who American Home Shield sends out to us. Last year, we had a plumber who really screwed up our plumbing. I would not let that company come into the house again, even if American Home Shield sent them. When that happened, I could not get anybody from American Home Shield to help me remedy the situation. They just kept telling me to call the same company. They weren't hearing me that that company was bad, and they shouldn't really be working for American Home Shield. We ended up just paying someone to come out and fix it through American Home Shield and it was a very difficult process.

I had a couple of issues that American Home Shield has taken care of. I'm not afraid to put in a request for something and it's working out well. With our recent issue, the plumber had to go inside where the water comes from and replace a piece. Then just a few days after that, I had a leak on the floor and I did not know where it was coming from. He came and tightened some stuff, and it was fine. Also, my hot water tank stopped and it was electric. The guy came, took the panels off, and pushed the reset button. He showed me where it was and he said, “If this continues to happen, we may have to do something different. But for now, let's try it and see if the reset button will work.” So far, it's been okay. Overall, I am happy.

I called American Home Shield and told them my furnace was making a funny sound and they said, "We'll get someone out there." They said the techs would come and take a look and give American Home Shield an estimate. The techs did a very good job. Overall, the service is pretty good. Their monthly fees are a little outrageous, but it is what it is.

American Home Shield is the best warranty company that I've ever worked with. I have them on all of my properties. They are the number one company that will come out and pay for the service that they're saying they're gonna provide and their website is easy. But they should get us more vendors. Getting the people here to repair is hard because everybody's so busy and understaffed and usually, it takes a day or two.

A part in our heater was worn out so the tech replaced it and it's running well since.

I had a furnace go out and a repairman wasn't there for almost a week. But I've had other claims with AHS and those claims went fine. There's no problem with them covering or what they did. It's just if I have to call them for something, it takes a long time to get a contractor out to look at the issue.

American Home Shield did well on my claim. But my other client was so upset about what happened yesterday with his claim. There was an issue with the AC and the contractor said that he had to pay 700 for participation because it was an AC issue. My client paid 700 and waited two to three months for the parts. When the contractor went there yesterday to install the thing, they were asking for another 600. They even fought and my client was told, "If you don't want to pay, then we'll not install." My client had no choice. He felt it was a scam and he submitted a report to American Home Shield. Supposedly, American Home Shield will be the one responsible for talking to that contractor because they're the ones who sent that contractor. American Home Shield emailed they can't do anything because it's the contractor. That's the sad and frustrating part.

Our furnace stopped working and the contractor had to come back the next day because they didn't have a part. But they got the part the next day. They got it kinda jerry-rigged for the first night. But it works perfectly now. The contractor has always been fantastic. AHS did a great job.

The service of AHS has been good. When I made a claim for the microwave, that was easy. When I called in, I told them what that appliance was. They wanted to do a video. Then a company got in contact with us. It went really smoothly and quickly. He came out. We had to wait for a part, but it only took a couple of days. He got it back working. But when the refrigerator went out, it was a long process. It wasn't getting cold and wasn't freezing. It was making a noise. American Home Shield decided to buy all these different parts and it took long for the parts to come in, instead of replacing the refrigerator. It would have made better sense to replace it, but they didn’t want to. So, then we had to wait a long time to get parts.

We stuck with American Home Shield because they are a good company even though sometimes, it takes a bit longer to get service because of the procedure. Other than that, we were generally happy. In the few months, we had a great service coming from Post Plumbing and very bad service coming from All American. We filed a claim in December and we filed that twice. Once was for stoppage and one was for leaks. The leak still has not been resolved. It was transferred from All American to Post.

I did a claim to American Home Shield through their online service for an injector pump that needed to be replaced. I got a call within 24 hours, and then we scheduled the service for like a week after because I had appointments and they had other appointments. When the technician came out, he looked at it and said, "Yeah, this is usually the problem." He just told me what it was going to cost to replace it, and that was it.

The process of requesting service is great. Once I go on the Home Shield site and then I put in my request for whatever I need to have repaired, in less than 24 hours, someone would contact me. They also let me know who is the assigned contractor so I can know to expect a call from them. It's pretty quick. I had a plumbing issue recently. The toilet ran intermittently and after the course of a couple of months, there was a leak that had started in the basement. I shut the water off and I called for Home Shield to have someone come out and look at it. The plumber from Homemeister took the toilet off and noticed that the waxed ring needed to be replaced. He explained everything that he was going to do and he did due diligence to make sure that it wasn't leaking anymore.

Ready Service came out for our water heater recently. When the tech came out to assess it, he went overboard with what was wrong with it, what needed to be repaired. American Home Shield denied the claim because they wanted us to pay over two grand to have it. They wouldn't replace this water heater. American Home Shield suggested we have somebody else look at it and see what they suggested. So, it took another three weeks. The next company that came out said it just needed to be replaced and that was it. American Home Shield said that they would replace it. We got it done, taken care of, and everything's fine now. I like AHS a lot. We used them twice. But, I don't really like the way they did this last time. It felt like we were being scammed by the company that they sent out to us because they ran the bill up so high trying to get us to pay. But AHS took care of it. So, that was the nice part about it.

My daughters broke the handle off of my stove and I submitted the request through the internet. I didn't hear back right away from American Home Shield or A and K Appliance Repair but they called in the next day and scheduled an appointment. They came out the following day so, it was a quick turnaround time. The tech taped the handle up so I could still use it at least. Then, he ordered the part. It came in about a week later and he fixed it.

Aurora Appliance Repair was great. I had a problem with the microwave. When we shut the door, the switches weren't working. It would go off and on, off and on. They came over then replaced the switches. They found out there was another issue and had to replace the door. They had to order a new door. When they got the new door in, that didn't work either. So the tech from Aurora Appliance Repair recommend they replace the unit and that's where we are right now. I'm waiting to hear from them. I talked to American Home Shield last Thursday, and a gal said we should be hearing something in the next week.

We pay our home warranty to get things fixed, but a lot of stuff are not covered completely. I had to replace my water tank on my rental house. They replaced the water tank, but they wouldn't replace the piping and stuff like that. Not everything is covered, so I still ended up paying 620. I always call the 1-800 number when I file a claim to AHS, and sometimes, their customer service reps don't know what they're talking about. I was like, “Okay. I already approved that I'm gonna pay the 620. Now what's happening? How are you guys gonna handle it?” Then I had to explain to them again and again what was going on, but that's understandable since I get a different person every time.

We moved in my parents’ house and it's an older house, and it still has the screw-in fuses. The dryer has a separate switch to it. It has two 30-amp fuses out and I replaced the one that was blown. I looked at the other one and there wasn’t anything wrong with it. The dryer turned on but it wouldn't heat. When the guy finally got up there, he checked them out again and said that the other fuse was bad, too. We just had to replace that other one and it worked.

The repairman said that the way my heater was wired, it was incorrect. He said that that was the reason why the heater went out. He tried to fix it without making any changes to the breaker box but it didn't work. The heater kept going out again. He recommended that we have the breaker box taken care of. I scheduled for him to come back and do it again to fix it. He did a good job and had a great personality.

The showerhead continued to leak and the outside water bib leaks from the top when it was turned on. The water heater was the most serious thing as the pilot light would not stay lit when the gas was turned on. Bill from Water and Drain Works came and fixed all these problems. He was very professional. On the showerhead, he replaced something on the handle itself and he removed the knob. Then when he was outside, he replaced the hose bib itself and said that it was the cause of the leak. On the heater, he said there was a tiny glass vial there and showed it to me. It took a while for the part to come in and I was expecting it to arrive at home but they sent it to his office. But he came on the same day he received it and replaced it.

We can put any problem we can have and AHS will try to do their best and fast as they can, and we'll get peace of mind. We can just call them, pay the $100, and make sure that something’s gonna happen, either they're going to fix it or change equipment. Recently in our rental house, the duct was dirty and needed some cleaning. The guy that was sent out did well. He left it clean and everything was fine.

For the most part, American Home Shield's service has been very good. Some parts had to be ordered for my refrigerator and icemaker, but nobody has followed up with me. I don't know when those parts are expected to be here or when the service man is going to come and fix them. I've had no communication on that. This is the second repair issue I've had this year. The other one was my dishwasher, and everything was fine with that.

There was a leak in the laundry and it was backing out of the laundry area where the water went in. The gentleman was in like a week, and he flushed all the systems. On his way out, he said, “You have 30 days in case it happens again.” But I haven't had any trouble since. I had trouble at first with the electrical, and I had an electrical fee to have the guy come out but he just stood me up. After that, I've had no trouble. All the other repairs were wonderful. I've always loved American Home Shield. I sell it as a broker, and I know the guys in the office are all super. I love that one gal. They've been good. It's a deal to use them to do your system so you don't have to replace it.

I wasn't that thrilled with the claims process at first because I was kind of stuck. I couldn't get seen right away. My toilet was running and I couldn't turn the water off at the toilet. It was really frustrating. I had to wait till this plumber was available, which was days later. If you have a real emergency, you can't wait that long. But the person from Swat Plumbing that came out did a good job and I was happy with the work that they did. Except for situations like this claim, I'm happy with the service I've received from AHS. I don’t have any false expectations about what they cover and what they don't cover.

My garbage disposal went bad and I had a bad faucet. American Home Shield's claim process worked out fine. A tech came out and found out what my problem was. He had to order a new disposal. He was great, friendly, and professional. He got back to me and told me when he will be out again. So far, so good.

My refrigerator was leaking and the contractor came out and addressed the issue. They said that I should have taken everything out of my refrigerator and let it off because it was frozen, but since they came here, I haven't had any issues with leaking. During the claims process, I logged into my account, selected the appliance and the issue, paid my deductible and American Home Shield put in the work order quickly. Within 24 hours, I had a phone call from the company that was coming. The contractor was here on time. AHS has a great service and it was a good experience in general. In the past, when I didn’t have this, you have to deal with a handyman and get them scheduled out here. You practically take all the risks and pay for all the costs. This is my first time having a home warranty and I would recommend it to any homeowner as well as to friends and family.

I needed a plumber for the faucet. The handle had stripped. I was unable to turn my shower off. So, the plumber had to come out and replace the handle piece that’s behind the handle. The handle had been malfunctioning for the two years I've lived here and I didn't really know that. It was so hard to turn. I thought that was just how it was. But now, we are able to turn it on and off, and it's amazing. My eight-year-old is able to turn it on and off.

A valve was not operating automatically like it should as it was not letting the water circulate correctly. I made a claim on the website of AHS and it was great. Then, I got a text message telling me about the name of the company they'd be sending out. The very next day, I got a phone call from the office of the contractor and they got the claim. They dispatched it the next day and the tech came when he said he would. He identified exactly what needed to be ordered and temporarily did something to make the valve work until it was fixed. He said he had to submit the claim back to AHS to get approved then he ordered the part. He was back in two days and the issue had been resolved ever since.

AMP came out and fixed the unit. But then a day later, it went out again. It's still out. I'm waiting for them to come out. They were booked up Monday and Tuesday. Wednesday, they knew that it was going to be really bad weather. So they used that as a washout day to let the weather come in, do its thing. Then the streets are gonna be bad. They said, if somebody canceled, they're going to get me in on Thursday. But if not, they got me scheduled for Friday. AHS has pretty good deals. They explained to me that I could add another appliance. I said, "Won't that be another charge?" The rep said, "No. You can add up to three appliances on under one charge." I also don't mind the premium that I have to pay $50 a month. But, what I'm scared about is that they're going to do to me what they did to my mom and dad. It went from 50 and then out of nowhere shot up to like 150. They had to fight with them to get an understanding. For me, if it gets like that, I'll just switch.

I opened a claim on 1/17/22 as the furnace went out in my house. (This is in OHIO, it is COLD.) Their tech took days to show up. He said I needed a new blower motor. Days pass, no update, no order number for the motor, no ETA whatsoever. I have placed dozens of calls to this company and continue to go around and around. 11 days pass, so I hire another HVAC company to evaluate (out of my own pocket). They arrive in 90 minutes, diagnose the problem and send me a picture. I need a new furnace. He says that if we were to turn this one on, it would leak carbon monoxide (the silent killer) into the house and possibly cause a fire due to a hole in the side of the heat exchanger. He quotes me $3,500 for a new furnace, 10-year warranty, installed in 48 hours. AHS says they'll only replace the blower motor as that's what their tech said. (Cash payout $295.) I argue and finally they agree to dispatch him again. Another 2-day wait.

Our furnace went down, so I contacted American Home Shield (AHS), and they sent a company to look at it. Bad heat exchanger, needed a whole new furnace. Important to note - I am a contractor (>25 years) myself. This was a garden variety furnace replacement. Taking a 22 year old unit out & putting a new one in. Everything needed existed. Power, drain, flue, gas supply. I was told I would have $2500 in out of pocket costs - due to installation "modifications". Utter. Insanity.

My toilet didn't flush. The handle broke. The plumber called before he got here and was very personable. Then he came and replaced the parts to that. I'm happy this time around. I just wish there's no deductible as I'm already paying AHS every month.

I enjoy American Home Shield. A contractor recently fixed my dryer that was making a very loud noise. Their service was professional.

When I shower, there’s a leak in the bathtub. It dripped through the garage ceiling. And for a long time, I thought it was the freezer because I have it in the garage sitting right underneath the leak. When I saw the water, I thought the freezer was going bad. I was surprised American Home Shield got back with me so quickly. Using the phone, there was a little problem because AHS kept saying that my name, contract number, or phone number did not match. So, I went online to fill out the work application and submitted that. Somebody was here the next day. I missed him because I had gone for an appointment. But he left a number for me to call. So I called back, and he set an appointment for somebody to come by and look at the job. They got back with me within four days and completed the work. They did a great job.

The lady said that the techs were going to be here between 8:00 to 12:00 but they were here at 7:25, which was magnificent. They did a lot of testing on the hot water heater and they noticed that the thermostat was going out, so they changed it. They told me everything that they were going to do and finished within 30 minutes. The process with American Home Shield was great. AHS is not a bad thing to have. It's always great and everything's low. Hot water heaters are expensive and the only thing I had to pay for was a $100 fee, which was the service fee. But other than that, I would have to pay out of pocket. Another lady had called to see if I wanted to upgrade to the next step of homeowners insurance. I took that only because she gave a great point on if my air condition goes out and something costs a lot of money per pound, along with the roofing. It was cheap so I went for it.

I had an issue with the wax seal on my stool. Water was coming out, penetrating the seal. Mccarty's plumber did an excellent job. But the water leaked again so I had to have it redone. He put a thicker seal on it and I haven't had a bit of trouble.

So far, American Home Shield has been working like clockwork like they said it was gonna be. I recently had clogged toilets and the contractor was great. It's a company that had come out at least once on a claim and they always did what was needed. They even did a little more than I thought. The repairman said some kind of valve was bad and he replaced that, too. Anybody American Home Shield has sent me to has always responded quickly. The works, so far, has been great.

The people AHS has sent out have always been great and they know what they're doing. That's the main reason I switched to AHS -- the availability of their service men. My washing machine wasn't spinning properly and the tech from Sears checked it all out. He said it was just that it was not loaded enough. It was imbalanced. It still doesn't spin properly a little bit, but it's better so it's okay.

The service fee has gone up so much. From $50 to 75, now it's 100. Also, the premium is quite high now. So many companies offer a lot cheaper than American Home Shield right now. So it is very tempting. But when the bathroom toilet tank leaked, I went to the internet and 1, 2, 3, that was it. Everything was very easy. When the tech came, he just changed one of the parts. He put it out and put the new one back in. I was very happy. It took less than 10 minutes.

The element on the rangetop was not working. I went online to make a claim with AHS and their website was easy to access. They let me know that they contacted a technician or a company, then they let me know the company's name and number. They also let me know that somebody from that company would be reaching out to us. They were effective and efficient. Everything was also positive with the techs who came out.

When we first got AHS, getting a contractor was kind of difficult. They didn't have a lot of local ones in our area. But after the first year, they picked up and got better contractors. The very first time that we had the AC heat worked on a couple of years ago, they sent out a repair person that had no clue what he was doing. He came out two times and kept doing the same thing over again and it kept going out the next day. AHS sent out a different contractor and then reimbursed us for the first contractor. They said, "We're sorry. If the contractor can't fix it, then we're not going to bill you for it."

Everything is, so far, so good. Having AHS is very convenient. I needed them once last week and they were prompt in their response. The company that they worked with came and took care of my needs the next day. The heating unit stopped working and they found out what the problem was. They brought the part that needed to be replaced and fixed it. They took care of it in 2 hours. The part that was replaced was an expensive part so it was kind of good to have AHS for that kind of problem. If it's a smaller or cheaper part that was broken, then it was going to be more expensive to do it through AHS.

The contractor came a couple of days after I called. They said my air conditioning unit outside was okay. But it was not because it was noisy. They were here for 45 minutes. They tested it, thought it was okay, and went on their merry way. The tech said it's functioning and it's supposed to make noise. But the noise it makes is over and above what it's supposed to make. So I'm just waiting for it to fall apart then I'll call American Home Shield again, tell them it fell apart. But the tech was professional. He came out with his equipment, did his service and looked at everything. I was satisfied with him showing up and doing his job.

The heat stopped working recently and it was cold. I called AHS and they scheduled the appointment and the tech came out the next day. The person who fixed the heat was prompt, quick and he did a good job. Everything’s still working fine. However, there was another company who had done the work over the summer for the air condition. They were nickel and diming, always trying to make more money. They were saying, ‘We don’t do this.” I had to go with somebody else having to fix it.

The person who came for the American Home Shield contractor detected that we had too many issues going on with our refrigerator. He said with the number of parts and labor our refrigerator would need, it's better to just replace it. It was our second time dealing with that fridge and one part was already replaced a couple of years ago. We decided that this was not gonna work, and American Home Shield ​​helped us buy a new fridge. It was a great experience.

Last year, the stove issue was aggravating. The one that I was gonna get was always on backorder and then I had to settle for a check. But AHS does things differently now. We had several things go out at the same time. We had the issue with our heat, which they got somebody out quickly. Then we had our refrigerator go out, which they gave us $1,900 credit to Lowe's. I thought they were gonna lowball us, but that was actually pretty good. They got excellent customer service. We've enjoyed everybody we've talked to.

We had an issue with the washer. The contractor came out and tried to fix it and couldn't. They had to come out again and check and then they ordered a new one for me. But the new machine has not been delivered. It's gonna be close to two weeks now. Nevertheless, we were pleased with the fellow who came out and the people that we talked to on the phone. American Home Shield is not too expensive and responds quickly.

I called AHS up and told them I had a problem with my washing machine and the dryer. With the dryer, they checked it out. They changed the timer on it. Then the washing machine, they said there's something wrong with it. They came back and said, “We’ll replace the washing machine.” They took care of that. The AHS rep was really nice to me. The rep took care of me well. They have great customer service. But the first contractor they sent was garbage. He took almost two weeks to come out. And then I pestered AHS until finally, they sent the other contractor out.

My dishwasher was leaking and not cleaning the dishes right. I used American Home Shield to fix that issue. The repairman was nice and polite. The repairman ordered the part and he was there the next delivery. He put the part in, straightened the rubber gasket around the door, and that took care of the problems. The dishwasher cleans dishes really well now and runs free.

We had an electrical outlet that wasn't working properly. We couldn't get the power to come back on to it. It turned out that our breaker needed to be pushed. AHS sent me a text message saying that I would hear a response from the company. And I got a phone call from the company the next day. It took two days for them to get out to us. Apparently, I didn't push the breaker switches back over far enough when I double checked.

I had a contractor come out back in June for my AC. The guy said that it was working. But the issue was intermittent. So if a guy comes and it's working, then there’s really nothing you can do as a homeowner or a maintenance guy. You got to call them when it's broken. Fast forward to October, the same issue came on. The upstairs air conditioner was not running.

Some of the people with American Home Shield are okay and some have a little nasty attitude. I tried explaining to them that I have two different contracts and two different addresses. It's always a problem with my payment and they can't find it. It's really a mess when it comes to AHS because they're not explaining where my payment is going when there are two different locations. When I call them to find out or do my payment, nobody knows anything. But when they send somebody out to do work, it's fine. I would recommend AHS but the employees there have to be on the same page.

The unit would not come on. I called American Home Shield and then they dispatched Dunaway. They came out within two hours or so. But I didn't hear anything the first day from them. Then they came back the next day and fixed it.

AHS covers unexpected issues but I would elect to have a lower deductible in the future. Other than that, I recommend it. My freezer was leaking water onto the floor and it was collecting ice at the bottom. There was a problem with the thermostat and the tech fixed it. He was very competent. He knew the problem right away.

The heating part of my dryer went out. The technician was really good. He fixed it quickly. I was extremely satisfied with him. AHS saves me money in the long run by getting stuff fixed.

I like the convenience of having AHS. When I had a damaged valve on a toilet, the claims process was smooth. I filed a claim on my phone then the contractor called the next day and sent someone out to repair it. So far, I've had mixed results with different claims. But recently, the technicians have been very good. AHS has been reasonable as well and in general, you get a decent benefit for what you pay for if you have an older home. They don't cover a ton though and if you have higher-end nicer appliances, you may want to look at other plans.

American Home Shield is very efficient. I’ve recommended them to quite a few friends. When my heat quit working again, they had somebody there that night who did the best they could with it. It's patched up again.

Their website is very user-friendly. I just put in the appliance or issue and that's it. My water heater started leaking at 4:00 pm on Christmas Eve which was a Friday. I had a contractor contact me on Sunday. My complaint with them was that when they completed, they told me that I needed to set up an inspection with the county because the issue had to do with the gas line. And a month later, I got something in the mail with a building permit and a letter from them saying, “You need to contact the county.” So, I don't know if that's their job to set up a schedule. But as far as the service, they did a really good job and they did it within three days.

Since we signed up with American Home Shield, I've had multiple claims on appliances and they've always taken care of it. For the money that it cost me, it's a good investment. We had an issue with the clothes dryer not long ago and the contractor fixed it. But then it quit working again. So I submitted another claim, and American Home Shield sent a different contractor out and fixed the different problem on it. We submitted that claim on January 4 and then they fixed it last Friday when they finally got the parts in and got over here to fix it.

Universal 1 Repair came out when my washer broke. The tech did the diagnostics and told me what I was gonna need. He ordered the part and they said it would come in in 10 days. It came in 7 and the tech was out the next day. The guy was on time and he fixed it. He also gave me some proactive tips. But I have a problem with another incident. The basement faucet and the bathroom upstairs are leaking. When the contractor came out, they only did one and said the other was not on the work order. AHS said they were gonna review the phone messages and see if I said there were two leaks during the phone call but I never got a call back on that.

It was great when we first got AHS, but lately, it's been terrible. We have a claim in. The claim has been in for almost a month. They put us with this vendor that is playing games. The claim has been closed several times by the vendor but the job wasn't done. He's made appointments, but then he's telling American Home Shield that the parts aren't in. So, then, why is he making appointments to come and waste our time even more?

The wax seal on the toilet gaskets was messed up. So the contractor replaced that. Then I got an older shower system and they didn’t have the part. But they were able to find it. They came back a week and a half later to put it in. So they did pretty good by me. I don't have any hassle when I call American Home Shield. My only issue is that they’re taking a little longer than I would like. Sometimes it takes a week or a week and a half for somebody to get out here. Other than that, I have no issues as far as them responding to what I need to be done. They also take care of any follow up requests. Any issue I have, they fix it and be done with it.

I had a few claims with American Home Shield including the water heater and the furnace. So far, the home warranty is still in the process of getting things done. Techs came out, diagnosed the units, and told me what was wrong. The water heater had a leak somewhere towards the bottom. The unit we have is no good and the techs put in the request for a new water heater. I'm still waiting back to hear on when that's supposed to get installed. I'm having to pay some of the cost. Techs also checked the furnace the other day and I'm also waiting to hear back on that. On the whole, American Home Shield has been pretty good and they don't really take too long.

I had a claim for the water heater. Service people came out and had to cut parts of the wall open in order to get to the pipes. The construction folks then put the drywall up. It was a good experience.

I filed a claim on the website of AHS and it was super easy to navigate and to submit the claim. It was for my sink in the kitchen. The faucet was leaking. ​The service provided by Plumb Genius was amazing. It was quick, professional, and very informative. He told me what the issue was, why the issue was what it was and what he did to fix it, and if I had any future issues, what he was going to do in preparation just in case, because there were some issues previously, not with mine, but with another customer.

A number of my electrical outlets were not working. Things were plugged in and they wouldn't be able to charge. So, I submitted a claim through AHS and they provided me a contact at Allen & Associates to come out. Then, the tech came out at a time better than the time he forecasted that he would come and took care of the issue. It turned out that one of my GFCI outlets was not working and he replaced it.

My heat stopped working just before the Friday evening snowstorm. The thermostat shorted out too. The technician came out on a Tuesday and repaired it. AHS has been an excellent resource for me to have.

I had a broken faucet and American Home Shield tried to replace it with the cheapest kind of stuff. Other than that, American Home Shield is reliable. When I had a leaky pipe in a laundry room, I called them and the contractor came after a couple of days. The first day, they just looked, and they came back a week later. They were nice.

The kitchen sink faucet was spraying out of every angle. I called the customer service of AHS and told them I had a problem. They said it was covered and they went about finding Hicks. Then Hicks called me and ​the techs who came out were great. They were prompt, they got it done, and they were clean about it. I'd recommend them to anybody.

On my last claim, the young man that came out was excellent. American Home Shield has been great for me, so I recommend it to everybody. It has saved me.

My furnace was acting a little weird. I put in a service request with AHS and Bast Heating & Cooling came out. The tech went back to the furnace and then he broke it. It broke apart. I don't think he ever shut it down at the fuse box. He told me the part will be in in three to five days. I said, “Okay. I’m without heat. No worry. But that's fine.” He left and I went to get my son at work and I come home and the house was full of smoke and the furnace was so hot, I couldn't even touch it. I had to hurry up and run and shut this fuse off at the fuse box. I had to call the fire department and the police because it was so hot that the filter was melting down inside of it.

American Home Shield had a sale with the $125 off. I had two claims with them and their service is good. I've been satisfied. The service people I had had a six-hour window. On the first visit, they told me it was from 8:00 to 2:00 which meant that I had to take the whole day off. The next time they said "We can do it from 12:00 to 6:00." That was good because I could just take the afternoon off. The techs that came were nice and my units work.

The last time I put in a claim was for the air condition and it still has not been fixed. For some reason, American Home Shield went in and marked it as completed, even though it was not complete. One of the most frustrating things about the experience is that the lady who called me barely speaks English and I could not understand a word that she was saying. She kept saying they need access and I didn't know what it meant. She got frustrated with me and was like, "They'll call you," and then just hung up the phone. It was the most unprofessional thing I've ever experienced.

We have a fairly old unit and the air wasn’t being pushed to the back of the house. I fixed it before the tech got here. It was probably the filter and he confirmed it but he still went down and looked at everything. He tested the heated as well. I did the claim with American Home Shield in the morning and the tech was here that day. The process was simple and it was all good.

The unit was faulty where it wouldn't heat up anymore. The pilot wouldn't turn on or the thermostat wouldn't work. Then the guy showed up and he fixed it within five minutes. He did really well. There's a switch that alarmed out and he just had to reset it. Quick fix. He taught me how to do it in case it ever happens again. Then he advised me of what to repair to avoid it. Everything's pretty straightforward with AHS.

The top of the stove was cracked in three places, all the way across the top of the stove. AHS replaced it and I'm happy. The tech was very nice, quick and professional.

AHS assists with keeping the house in good working order when I'm not available. The contractor fixed the garage door a week ago. The only issue I had was the issue with the part being delivered. But once we figured that out, everything else worked out. We had garbage disposal claim also though but AHS didn't pay for it because it was neglected. So, I had the tenant pay for it.

When we had a leaking wax ring on our toilet, the contractor came three days after the claim was submitted and it was fine. It wasn’t an emergency.

It was pleasant with the repairman. He came, diagnosed the issues with our furnace and took care of the repair. He was a good guy. The issue was more or less the setup and the processing of the claim. I live in Michigan and we're in the middle of winter. The furnace went out, and we didn't have heat. I have two children. There was urgency there within American Home Shield to get someone to my doorstep but it took them two days. It was very upsetting to me. I had a contractor available that I contact on my own that was willing to come do the work but we both knew American Home Shield doesn't wanna do that because they wanna be able to control the contractor and pay who they want to. I had to call three separate times that day. I was dealing with people on the West Coast, and they don't give a crap about Michigan and the fact that it's 20 degrees out and it’s 70 where they are.

All American Cooling did what they were supposed to do and then they left right after that, except that I had a couple of issues since. The safety valve started leaking right after they left. They came back a second time to replace the safety valve. They had to drain the whole boiler again. Then now, the safety valve is still leaking. It looks like the expansion tank may need to be replaced. They're supposed to be coming out for that. But AHS has been fine, so far.

AHS denied my electric claim for my fuse box. But other than that, they did good. They did my HVAC stuff. The technicians have been good. They were professional and gave me some valuable information.

American Home Shield's service has been pretty good. It took them a while to get a plumber because people were backed up, but the service was pretty good. The plumber came down to the house and found the problem. He came back the next day and fixed it. My daughter was in the house at that time and she said he did good.

We had an issue in the toilet. The water is not flushing. It just overflows. Also, the tub's drain is slow. American Home Shield did really well because they responded fast. It was easy to set an appointment. The tech solved the problems.

Our dishwasher completely quit. One little part got on fire and it ruined my control panel. It took us twice to get the right control panel. But the The Power of Red guy kept after it and got it fixed. He had it fixed the first time to work on all cycles, and we got a control panel and got it all fixed after that. He was good. I told him I’d recommend him if anyone had any appliance problems. I'm very satisfied with American Home Shield. They answered my questions, took care of everything and got the parts we needed.

We had no problem with AHS when we had our washer and dryer problems before but our water heater claim has been a nightmare. We put the claim in and they told my wife it's gonna be $120 for the service calls. They sent Patriot Plumbing and they said they would cover the removal and installation of the new water heater. But most of this is not true. Patriot Plumbing said they have to do modifications. I paid the 125 service fee for the guy to come out to take a picture and leave. Then, they called us back saying we need a pan and we got to do fabrication. Our bill shot up to $250 on top of the 125. That's what got us irritated. Also, AHS said they were out of it. It was between us and Patriot Plumbing to work that part of it out and there's nothing else they can do on their side. They should have done the installation and the installation should have been covered.

Most of the time when I call AHS, they're so busy. So, I just go online and put the order in. 10 minutes later, they text me back saying, “We just received your order. We send this technician out. Here’s their number. You can contact them or wait till they contact you.” Having a home warranty is great when something breaks. Two years ago, the heating and cooling went out during the wintertime and AHS had somebody fix it.

This is my first experience with American Home Shield. My toilet was leaking and they walked me through the process. They were very helpful and informative. While I waited for the contractor to be able to get us in, the service was good. Even though my deductible is higher that my previous provider, the quality of service that I've received and the contractor have been better.

One of my garage spring broke and then my furnace heat wasn’t working. I didn't like that the claims process was all automated. It’s nice to talk to people. But other than that, it got resolved quickly and it was affordable.

All Star Safe & Lock did a very good job with the rekey. They did exactly what they said they were gonna do. But I paid that $100 because that was what AHS was advertising for a rekey service and then when I looked, I got another email stating there's a $100 service fee. When I get a chance, I’ll call customer service and find out.

My garbage disposal was broken. I called American Home Shield, and they gave me the phone number of the people who would be coming out. They put in a new garbage disposal. Then I had a leak and they had to come back and they fixed it. I filed three claims to AHS and the one I was very dissatisfied with was the microwave claim because they said they couldn't fix it. I called for a second opinion on the microwave, and they said, "Yeah. Absolutely. This happens all the time. No problem." So, I was not happy with that at all. They gave me the opportunity to get a second opinion and they said they wouldn't charge me. I haven't seen any bill yet. So, I'm just hoping they haven't charged me for the second guy to come out and talk to me about the microwave.

When we had an issue with the furnace, a repairman came out in probably 12 hours of me making the claim and fixed it. We're not handy and with American Home Shield, we can call, make a claim and someone will come out and fix our issue.

My heat didn’t work. It happened early, so I went online to make a claim with AHS. Then I called immediately whenever they opened up their offices. I was told the name of the company that was coming out and when the tech came, he solved the problem very quickly. He educated me on the issue, explained what was going on, and ensured my satisfaction at completion. Now, the heat is working as it should.

So far, I had two situations happen consecutively and one of them’s fixed. With the other one, I'm waiting for a washer. I'm just waiting to find out the status. Other than that, the guy that was sent out here was wonderful. When he came in, he introduced himself and he was very kind and non- threatening. He put on covers for his shoes. He asked me some questions, was very thorough, knew exactly what was going on with the two issues and kept me abreast of what was going on and what needed to be done.

The oven's heating elements burned out. It was easy to set up the claim and the technician who came out was really nice. He diagnosed it, ordered a new part, and installed it when it arrived.

Our gas furnace was not functioning properly and they're going to replace it. It was a good experience.

A couple of weeks ago, the refrigerator started leaking and the icemaker stopped. The guy came over and did what he was supposed to. He was super nice. He fixed the leaking issue and the icemaker issue at the same time. Then he fixed another thing that was on the refrigerator that we didn't even request. So that was kind of cool.

I had a claim for a condensing thing that wasn't working right and it was easily fixed with the NW Sundance company. My last claim went well. It was just homeowner lack of attention on filters. The tech gave me some advice and did the filters. AHS has been helpful on our end so far.

I had a microwave problem. I called American Home Shield. The contractor was pretty good. I like them. They repaired my appliance very soon. The guy who was here changed the handle of the microwave and the front of the microwave, and then American Home Shield decided to replace my microwave for a new one. My experience with American Home Shield was nice and very easy.

I recently had an issue with the refrigerator. It would fill up with water on there. Sears came two days later and said it was unfixable. They had to order the fridge that we have. However, I had a claim with the cooktop that went tough and took three months to get fixed.

American Home Shield has been a blessing for us. They replaced my water heater, dryer, and two of my HVAC units. Most recently, I had a claim for the washing machine and Sears came out and decided that it's gonna be more expensive to fix it. They got with American Home Shield and they decided to get me a new one. I got an email to pick out the one that I wanted and the price it would cost me. I figured we'd have it in a couple of weeks but I'm still waiting on it. It's been a month now.

I had a claim for the TV and the contractor came out and they pulled the board out of the TV to look at it and see if it was repairable. The tech stuck the board back in the TV, put the TV back, and it had lines all across the screen. We had to get our TV replaced and it took months to get the new one. But we got a Samsung and I'm very pleased with it. AHS has been good, although it's been clunky.