American Home Shield Reviews

I had a faulty water heater and I called that in. The process was better years ago when I could actually speak to a person. I don't like dealing with a computer. After that, someone calls you up and Home Shield have someone to fix the problem. For my claim, it was Royal Plumbing. A plumber got out here and he was a young kid. He got to the bottom of things and I worked with them. I'm glad I was there because I had to get the manufacturer of the water heater to answer questions that the plumber wasn't pushy enough to get. They would only give him half the answer. I told the plumber to ask the manufacturer, "How do you do this? How do you test this, and then, what should the results be?" He had to regurgitate that. We figured out that the problem came down to the water heater being the wrong unit.

I called and submitted my claim through American Home Shield and Superior Heating and Air was recommended, so I've requested for them. Then, I received a call from Superior Heating and Air to set up my appointment. We've gotten a technician out here fairly quickly, and the service was great. Our unit was taken care of in a very quick manner. We’re pretty satisfied with our contract with AHS.

The light socket was jammed up and it caused a problem. The electricians had to go in there and fix it. They were prompt and they quickly resolved the issue. Everything is working as it should.

The guy that was sent for my toilet had to come back out, but he did do an excellent job. He was a great person. He did an excellent service, and he was excellent on being on time. He was professional. American Home Shield is a good company and you save money by going that route by having them. It's just that when I made a phone call, I never got a response. I had to call back twice before I got a response but once I got someone, it was great.

This time, submitting the clam is simple. But when I couldn’t understand what the lady was explaining to me, it’s difficult. There’s a lot of language barriers. I had plug ends that were bad. The contractor came in and fixed them all. The one who was here prior to them told me they needed to get ahold of their boss to come out and get the wire fixed. Never heard anything back. A couple of months went, I ended up forgetting about it. I went downstairs because we just had our child, and I was like, “**. That still hasn't got fixed yet.” That guy that came out with the Best Heating and Cooling, the people American Home Shield sent out, fixed it. He didn’t wait any time trying to call everybody. He had enough experience. He did it himself.

I have a new air conditioning unit put in and it's working fantastically. The technician explained everything and he was kind, courteous, and professional. The service took around four hours from start to finish ‘cause he had to do some soldering inside. It has already been 90 degrees in the house for almost two weeks but it's nice and cool inside now with the new air conditioning unit. I've had American Home Shield for four years since I've had the house and they've been pretty good with me. You call and tell them whatever the problem is and then they assign a contractor. They come out, check it out and fix it.

My hot water heater wouldn't stay lit, so it wouldn't make hot water. FBR Company addressed it very professionally and got taken care of very quickly. They had to replace it.

Bay Appliances came to do my service on my dishwasher. They came for a couple of services. The tech was a nice young guy. He was very thorough and informational. Everything was good. Home Shield is an all right company. It seems to be quicker and easier for me to do a claim over the phone because I don't have a computer. Things are different now so I'm adjusting to it. For example, it took a month to get my service done. That didn't have anything to do with Home Shield. It's just the way it is. The process is just longer now and that's the only thing that's bad.

I called American Home Shield and submitted a claim by phone. It was very difficult. It was time-consuming waiting and holding. They sent me this thing and said that my contractor had been assigned and that contractor would contact me. But days and days went by, the contractor didn't call me. So I called the contractor and they said that as soon as American Home Shield had contacted them, that they had sent back to American Home Shield that they did not service Carteret County anymore.

I had an AC problem and everything on the part of the tech was above average. He was excellent in his explanations of what he did for me and how he did it. He even told me how to fix another problem that I had. So, he was very thorough, professional, and very neat. But I find it difficult to submit a claim with AHS in a lot of issues. Before the AC guy came, I had another plumber come out. I have three bathrooms and if I call more than once about them, AHS would not combine them into one issue. I have to call three times to get three different things fixed, so that's a pain in the butt.

We had AC tune-ups scheduled. One company turned up to do the inspection and the tune-up. They highlighted a few issues with the system that needed to be followed up. Another request had to be placed for somebody to come out. It turned out it was The Montz Company who came out and they had no previous information about what was wrong or what needed to be done. Fortunately, the gentleman from AHS left a note on a piece of paper so I knew what to ask for. There were two different companies that came out and the continuity could have been a bit better. The second company coming out trying to pick up the previous company's comments caused a delay.

When there was water coming from the bottom of the washer, the response was very fast. A dispatcher got ahold of me and said that Ivan with ADA Repair would be calling me and he did. They said that they would be here between 12 or something and Ivan called me 20 minutes before. Apparently, my flooring gentleman who put the appliance back did not seat the draining tube deep enough into the drain. There was nothing wrong with the appliance itself. Ivan showed me exactly what the problem was, got the zip tie and secured it, and ran the cycle to make sure that that, indeed, is what it was, and all was well. I was very pleased. I hope I don't have any more problems but I have the security of knowing that I can just make a call to American Home Shield and an experienced provider will come out.

We hadn’t used the spa in a long time and I couldn’t turn it on. We’ve lived here for six years but whoever lived here before rigged the spa so that the button to turn it on was over at the box where the timer is and not at the actual spa and it had fallen off. We tried turning the dial and it still didn't turn on. The guy found out that the breaker was tripped over a wall outside. He told us to stand back and he hit the pump. It was no good. So, he replaced that. He put the button back on temporarily and he said that he was going to set the timer and to let him know if it works.

I sent in a claim for a rekey, and the tech did it pretty well. He was a pro. It was pretty, pretty neat. But my experience with the refrigerator guy was pretty bad. He didn't do anything. He told us that he didn't know how to remove the fridge and that we need to keep the fridge closed. The experience was like $75 wasted. I ended up paying someone from outside AHS to fix the refrigerator because for us, it was an emergency.

There was a noise coming out of our dryer. I filed a claim and it went relatively smoothly. Someone showed up and repaired it in about a half hour’s time. There were some issues but nothing that wasn't manageable so everything's fine.

American Home Shield has done a very good job of taking care of the needs that we have referred them to. They were right on it when I put in my most recent claim. The tech who came out was very nice and professional. He told us what was going on, what needs to be done, and how long it would take to get things together. They had to order parts and we had to wait but it didn’t bother me. The tech came back out when the parts came in and we haven't had any problems since.

My commode was wobbling and High Priority Plumbing did a great job getting it locked down well. I also had an issue with the kitchen sink and they got that cleared too. They were fast and efficient. If I have a plumbing issue, I’ll request High Priority Plumbing. If you get a vendor that you like, record them and make a request for them to come back out. A year or two ago, a major Achilles’ heel in the claims submission process with American Home Shield was getting somebody on the telephone. But that has gotten a lot better. I was close to switching but they handled the claims process very well. They were horrendous with phone customer service but they improved it and so I’m very happy with them now. Everybody always runs maybe right towards the cheaper deductible but I chose the cheaper monthly premium and the higher deductible. So that's something people should do the math and see which one they think works best for them.

Technicians couldn't fix my appliance so American Home Shield gave me a new one. The only thing was that they delivered the machine but they didn't send the hose that's connected to the water and the machine. I've been with American Home Shield for 27 years. I'm sick and tired of dealing with them. There's always something. I can find another company.

My wife called American Home Shield to file a claim and submitted $75. They sent Gibson Air Conditioning & Heating. Up in the attic, the service guy said some kind of fan went out and he replaced it. He was super cool. He told me exactly what he did. He was professional, and I was like, “Wow. I wish there was more like him.” Gibson was awesome. I would recommend them to all my friends. Getting American Home Shield was one of the best things I've ever done.

The washing machine’s motor and transmission were shot and when I submitted the claim to American Home Shield, it was very easy, effective and efficient. The contractor ended up replacing the washing machine. It was more cost effective to replace it than to fix it. The tech had broken English and I could hardly understand him but everything else was perfectly fine. AHS sent an email to us saying it’s gonna be about three weeks before we get a reimbursement check, which is the only hang-up I’ve seen so far. We had a different issue for the washing machine last year and it was rectified faster than anything. AHS is probably the best warranty company I have ever had to deal with.

I submitted a claim with AHS on Sunday online and somebody got back to me Sunday evening. The techs were here that Monday. It was good when they came out. They replaced my thermostat and they took care of it that day. I’m satisfied with AHS.

The compressor in the outside air conditioner unit was kicking on and off. The tech worked on it and it's working good now. That's been a few days and hadn’t had any problems, so it's fixed. The tech was real courteous, knowledgeable and friendly. He was on time and he did a good job. The warranty is good because when you have something go wrong, you get it fixed.

My most recent claim with AHS was for an electrical issue. But they haven’t sent anybody else yet. I had another one for an AC unit and one for a roof repair. Submitting the claim was easy enough. Them trying to find a contractor to come to do it wasn't very easy. For the roof, they had a hard time getting someone to fix the roof. I had to wait quite a while for that one. But the other ones were done in a reasonable amount of time. The technician they sent out was fine too.

When I turned in a call sometimes, trying to state the problem according to what American Home Shield have to check off is a bit off. I can't give enough details. But that’s from the past. I recently tried to submit a claim online, but this time it wouldn't take my credit card so I had to call them. The tech was timely and efficient. Everything was good.

I called American Home Shield to see if there was a way to have the schedule on when the contractor was supposed to be out. The lady called AHS and said that the office was closed but she told me that since the service call was still on, I could call back on Monday and make arrangements for when we could meet. I was under the assumption that it was only gonna be one part but the other part arrived yesterday. The contractor is now waiting on another part, which was why they didn’t come out on May 8. But I didn’t receive a call or email. I talked to the contractor this morning and they’re scheduled to come back out this Monday between 1:00 and 5:00. The contractor was professional as well as the lady. She walked me through and explained about the part. I’m still waiting for one part for my microwave too and that’s supposed to be towards the end of the month.

I've been with American Home Shield for a while, and I really appreciate that the people that I talk to are very informative about what I need to know. They got speedy service, too. This week, my air conditioner was just blowing air. They sent out a technician. He was very nice and had great customer service. They sent Sierra.

I had two recent claims, one for the circuit panel outside of the house, and then the other was for air conditioning unit checkup. Submitting them was good. But with my experiences, I am definitely gonna cancel. I'm not happy with their contracted vendors. Home Shield sent out a technician that was not thorough and professional. I paid $100. He was very quick and then in his report, he reported that he checked everything, and the levels were good, but that I needed a new unit.

We got a new water softener through American Home Shield. Just before we did that, the dryer was acting up. So, I decided to have the techs come out and take a look at it again. It was overheating. We weren't sure what was going on. They opened it and cleaned it up. There was something that wasn't quite working. The tech also found out that the lint had backed up in the hose going out, and we're going to have to get that fixed separately. It's been there for 40 years, but they used a flexible hose. The theory is that it's probably been punctured at this point and that's why it's starting to accumulate. We had the same problem a year ago that should have been fixed. They did a very good job and took that in.

The techs that AHS sent out recently were professional, on time, and thorough. But I almost wanted to discontinue the warranty because when I called on a service, I was told that it was not covered and I wasn't aware that it was not covered. Then, I got charged for the service call and I felt like it was a rip-off. But AHS told me that that's their policy. I understand that, but to charge someone $100 when nothing was done is a lot of money. That part of their policy should be reevaluated. If I called someone else, most of the time, service calls cost about $40. Then if the techs fix the work, then it goes towards the repair cost. Other than that, whenever I make a claim with AHS, it takes a good week for me to see a tech. If it's an emergency, then it's still between three to five business days.

American Home Shield has been helpful, and we appreciate them. They're super. Although we've had some issues here and there, we've worked through them and happy ending on all of them. We're happy that we have the policy.

I love AHS. They helped me out with everything, like my washer, my dryer, my plumbing and my air conditioning. The air conditioning guy was amazing. The plumbers that I've used have been amazing too. Everybody AHS sent to me I have felt great about. They've masked up when they've come in my house and they've been respectful. I'm not gonna stop using AHS ever.

My water heater is not brand-new but the same part was going out all the time. Heros Plumbing replaced the part last year and they replaced it again in January. Then, they replaced it again last month. Either somebody needs to replace my water heater or they need to do something. Heros Plumbing said something about the pipe going up to the vent. It wasn't installed right by whoever installed the water heater and the carbon monoxide was not flowing correctly. They didn't charge me because they said that wasn't covered under my home warranty. So, they did it out of courtesy, which was very nice of them because I had already called them multiple occasions.

I did a claim online with American Home Shield and it was fairly straightforward. The hardest part was getting my model number on my washing machine but I figured that out eventually. On the whole, the submission process was easy and I'm happy with the end result. The technicians worked through some challenges with the refrigerator but they figured it out and the problems were resolved. The technicians were very professional and personable. The house was left in a nice, clean state. American Home Shield has been good so far. We've been fairly lucky that we haven't had any major issues.

The contractor replaced the heating element in my dryer. They did excellent work. I had an excellent experience with AHS.

A contractor came out, did the tune-up and said that I needed to add some freon to the system. Everything was good. I also have one claim for the light switch dimming out. A tech came out and looked at it. He said that it probably had something to do with the power load to the house. He looked at a couple of the lights and did some stuff, and everything was fine.

Our washing machine started to make squealing sounds. At first, I thought it was just something that a piece of an article of clothing was making. It continued to happen and continued to progressively get worse. At that point, we made the claim with American Home Shield. A repairman came out and did an inspection. He found out that there was a piece that supports the entire drum that was broken. That piece is no longer manufactured or available. The repairman said that the machine was not fixable.

For every time that I've had a problem, American Home Shield sent someone and the problems were fixed. The recent tech was good. He solved the problem quickly. If I submit a claim online, AHS just automatically assigns someone. I try to do it online because when I call them, it's a complete disaster. And this is coming from a person whose main language is Spanish. The people that they have can barely speak English. You try to explain things to them, but they don't get it. They would not listen to you. They go by the script. I was like, “No, I'm trying to explain to you.” But they don't understand because their language ability is close to zero.

My pump wasn't functioning properly so we called American Home Shield. As soon as I put an issue out there, I got the contact information of whoever was coming out. The process was way easier than I thought it would be where it would be a whole bunch of back and forth. A service person was there the next morning. He initially said between 8:00 and 9:00. He was there at 8 o'clock. He called on his way to let us know. He was very quick to diagnose the problem. One of the propellers inside the pump broke so it wasn't pumping all the water appropriately. The afternoon of the next day, he came out and fixed the problem. Since then, the pool has worked perfectly. There was also a crack in the lid to the filter. The person replaced that lid as well since he was already there. Everything went so smoothly.

We kept getting disconnected with whoever we were talking with on the phone and we were about to email a supervisor some literature that said American Home Shield was supposed to cover what they were trying to make us pay for, and we got disconnected again. She never called back. So, we waited all day Friday and never heard from them. It was 6:00 already and it was the weekend, so hopefully they would call Monday. We got busy with kiddos and we were going to call today. I have no idea where we stand with our case. Meanwhile, our water heater is still leaking and broken. So, we're trying to get that fixed but we're upset about the whole process because they were saying that we would owe $1,185 for this stuff and what we saw that they should be covering.

When I signed up with American Home Shield online, it said that the copay was $75. So when I called for my stove problem, I thought the copay was supposed to be $75 but they told me that it was $100. I got the highest package, the triple package, but I couldn't talk it over with the intake customer service rep 'cause I didn't have the package yet. So I went ahead and paid the $100 for that claim. Other than that, the service was good. The service person fixed the issue with the stove.

Hugo, the tech, did a good job and I appreciated him coming out. Also, American Home Shield was very prompt in paying for our claim and not squabbling about it. Some companies say that you've got coverage, but your refrigerator is gray, and they only do white ones. So, it was nice that they'll work on any color of the refrigerator. Hopefully, things will be just fine with the fridge.

We faced an HVAC problem and submitting the claim was pretty easy and very seamless. Then Liberty scheduled directly with me and they were fantastic. They were on time and very professional. They hustled and got the job done. I've been very pleased with their work. But I've had a previous challenge in the past with a claim that I filed with American Home Shield where there was a plumber that we ended up using and then causing damage. I was trying to get a different plumber assigned to us to treat the claim but they only had one provider that worked the area so that was a bit problematic. So it seems like you end up being confined to the providers that they have and working in your specific area. If you end up having a problem with one of those providers for any reason or you're not satisfied with the work, I don't think there's many alternate options that they offer.

The claims process was pretty easy and because my claim wasn't an emergency, it took over 24 hours to get back to me. When I called American Home Shield, they sent my information out to the appropriate people in my neighborhood. Then the company got back to me about a little over 24 hours later. They came out and fixed it within 30 minutes. So it was really pretty fabulous. It wasn't a big hassle. It was relatively painless.

The pool heater was broken last week and when I sent in the claim, I got a response the next day. But it turned out the gas company never turned the gas on. So it wasn't a claim.

Everything with the claims process was very simple. Everything is done online, except when I have an issue and I have to call in. Since it's outsourcing, it can be a little frustrating. But AHS got my resolution after a while. They dispatched Sears to me for the fridge and Sears was professional and on time. We're just waiting for a follow-up but we had a good experience with them.

We had some air conditioning work done and the techs were able to come out at the end of that week, which was fairly good for American Home Shield. It wasn't really that hot, so it wasn't a big deal. But the technician, Rick, pretty much saved the day. We've dealt with American Home Shield for many years and he was probably the best that we had. And we had three properties at one point where we had to do a lot of stuff. One issue took four months to resolve in the dead of summer and it was just terrible. So, AHS has improved some things.

At Home Keys came out to rekey my home because I just bought it. When the welcome person called me to welcome me to American Home Shield, I mentioned to her that I would like to get that done, and she took care of it.

I was not having any AC downstairs, and so I called American Home Shield. A tech came out to service the issue, had to order a part and came back out to fix the problem. The issue was resolved. With American Home Shield, I like the ability to either get online and put in my request or call and put in a request. Then the service company contacts me. It's very easy.

When our Whirlpool tub wasn't working, I went to the American Home Shield website, created my account, and then selected what service I needed. It was really easy. At the time of service request, I was not given any information other than somebody would contact me. I then received an email within 24 hours that said it would be this company and they would get ahold of me to schedule. Then I got a phone call from someone from the company and I scheduled the appointment. The technician showed up but my husband had just left the house. He waited there for my husband to turn around and come back. He looked at the tub and found that it wasn't an actual mechanical issue. The tub worked fine, and it was an electrical outlet issue. He showed my husband everything he was talking about. Unfortunately, he couldn't fix the issue because it was an electrical outlet. But he was very informative.

AHS is an all-in-one type of deal and it's awesome to have. The tech that came out for my recent claim was very helpful and finished everything in one day.

AHS was beneficial when I got my washing machine fixed instead of getting a new washing machine. Recently, I fixed the disposal myself, so the techs didn't have to fix the disposal when they came here. All they had to do was address the leak. The tech that came was very professional and nice. But he said that the leak wasn't on his work order. So he just looked at it and told me what I could do, like using single pad toilet paper and these restrictions that normally you don't have on modern plumbing.

H and J Heating did a preseason checkup and they were very good. I like them. My experience has been very good so far. I also had American Home Shield on a house I had in Texas and they were very good with covering the claim.

I was happy with the claim submission process. I've done lots of requests and they've all been easy. I just get online and it works. If you need to file a claim with AHS, do not do anything with the phone, the hold times are too long. Do everything online. It's a very valuable service, but they should leverage the online system. Other than that, the last time I needed service, the techs were able to quickly get me scheduled and they were on time.

We have a tankless hot water heater that still isn't fixed. Sometimes it works and sometimes it doesn't. I've tried to explain this to the plumber. We've had two plumbers and the second plumber said part of the problem is, because it's an older unit, it needs some parts put on it to help it clean itself out. American Home Shield denied that, so we still don't have a water heater that works all the time. Plus, they charged me twice for the service that was only supposed to be charged once. Finally, after five days, I got my money back. They also told me that I would be getting a phone call from the plumber and they would come out for a second time, but I haven't heard anything.

The dishwasher wasn't cleaning. I had the contractor come out and the tech said I needed a new dishwasher pump. He came out and replaced it last week, but it's still not cleaning. Today, I'm going to call them back. I originally canceled American Home Shield because I thought the dishwasher was working okay. And then I wanted to reschedule but they had to refund my initial $100 and then charge me again and reschedule it. That was not user-friendly. I spent a bit of time on the phone with more than I would like to have. Other than that, my experience has been fine.

The power had gone out in the bathrooms and the garage and the tech found the source and fixed it. He was professional and fantastic. Everything went well with the claims process with American Home Shield. I was very pleased. Everything we've asked them to do, they've done it in a timely manner.

We were doing some renovations on our house at the time and our contractor realized that the water heater was broken. It was pretty simple to put in the claim and then there was the payment that was required that we would have gotten back had no work been done. The technicians that were sent talked directly to our contractor and they were able to show him what was happening. They made sure that the hot water was working after the fact and the company we worked with also did a good job of calling in advance to make sure that one of us was here.

I'm not mechanically inclined, so it's really ensuring that I can call American Home Shield and they'll send somebody quickly and for the price that we pay per year, it gives us a lot of freedom. Everything has always been good with getting ahold of somebody, if we need to talk to somebody or if it's just automated. Within 15 minutes after my wife put in a claim, we received a phone call and the contractor immediately came. They spent a long time diagnosing the problem and fixing it. Our central air is old. But they still got it all back to work.

American Home Shield is a good company to have. They deal with my issues professionally and very promptly. I've only had one issue with the contractors and American Home Shield took care of it. Recently, the microwave was tripping the circuit breaker when I turned on my under-counter lights. They sent an electrician out who worked on the electrical panel. He was looking to see if there was something wrong with the circuit breakers and what the issue was that they were diagnosing.

When the guy from Fast Response came, he was telling us that it was something in the Freon line. I asked him about putting Freon and he said, “It's not gonna do any good. It's probably got a hole and we gotta find the hole. If we put it in and it starts leaking out, we'll have to come back.” He quoted me a price. He was going to work up the work order, how much a new one would cost. He said we’ll have to put new air, new furnace in. It was like $10,000. He said the AHS people would pay 3,000. Then I got a text message from somebody from Fast Response. I'm assuming that it’s this guy's supervisor. He told me he's working out of Indianapolis and he sent me a quote for $8,000. So then, I reached out to American Home Shield.

When we tried to click one of the GFCI, it didn't work. Then some wire was disconnected. Daniel from SJDI Electric came and he connected all that thing. The only thing is that after he left, a day or two days later one of the GFCI in the bathroom wasn't working. We tried to reset it several times, it didn't work. Our son tried to click it but it didn't work. Also, all the lights have gone out, the outlets outside, in the front, in the back, and in the garage. Daniel just tested it and everything worked. But one day later, we clicked those things and they came on. Then after half an hour, it clicked back out. Our son said most probably it might have to be changed. We haven't called Daniel to have him come back out to double check. He just fixed it sometime last week.

There was a leak in the faucet. I went online and somebody called me back and scheduled an appointment. But they didn't have enough people to repair. The repairman couldn't come the next day or the same day. The repairman went to the store and bought a part. It took four days to actually repair the faucet. But it wasn't an emergency so that was okay. I really like American Home Shield. I don't have to look for a repairman. They just come and repair any issue. I have to pay the premium but it's worth it. They have been good and I've been telling people about it.

We've had two techs who showed up and the first ones did the work all right but they didn't leave any paperwork. They just stopped and left and didn't even say goodbye. Then recently, we had a routine maintenance for our air conditioning and the techs that AHS sent out found everything okay.

We use American Home Shield in our personal home and we like the value of it. It's like protecting your car on a warranty. I would recommend them.

My KitchenAid dishwasher was making a horrible noise. The serviceman was out there previously to work on my oven. He listened to my dishwasher and said that it sounded like the motor. So, I put in another request. Sure enough, they ordered the part, came in, and installed the new motor. The claims process is super easy. Just log in, tell them what you need, and they get back to you quickly. So far, we've been very satisfied.

Smokey's Garage Door was awesome. The serviceman was very helpful, personable, courteous, friendly, and explained what he was doing. I only had one question with them, and I called American Home Shield and spoke to someone who did not speak English very well. She kinda took the lead on it and made sure that everything was okay. Smokey's Garage Door sent me a copy that they evidently invoiced to American Home Shield. I mistakenly thought that I was being charged an additional amount, but I was not. I just got confused. They handled it very professionally and very well and the process from American Home Shield was very good.

Some electrical outlets and some of our kitchen lights weren't working. I made my first claim to American Home Shield and the process was way easier than I thought it was going to be. I was pretty impressed. The tech who came was cool. When he left, the light that I asked him to fix was working. But pretty much right after that, it stopped. Other than that, the outlets work now.

The tech that came to fix the leaking faucet was wonderful. Everything went great. It was super easy to file the claim. I'm very happy with American Home Shield.

I had more than one plumbing issue going on so I needed to speak with someone over the phone to see if I had to pay two $75 or was it just one. They knew what to do so they got everything resolved. The plumber came right in and found where the leak was at and fixed it. It's working better. I thought I was gonna have to buy a new showerhead. All along, it was a busted pipe. Overall, it's good to have American Home Shield as far as having coverage over our home. Excellent in customer service and did everything there pretty quickly.

All the technicians who came out were nice and explained all of it. We were very impressed. The quality of repair done was very good. Having a home warranty keeps the repair in a budget type of arrangement. You don’t go over and it’s constant, which is a big deal to me. American Home Shield should continue to send people out who can do the job and get it done quickly.

We've had a couple of different guys come out over the couple of years we've been here and you can tell when they're knowledgeable or not. The tech that came out for the dishwasher had a lot of knowledge and a lot of science and helpful information. So we were definitely happy with him. Unfortunately, this is the fourth call-out we've had on this dishwasher. He looked it over and he explained things to me, but there was not a whole lot we could repair. But he let us know that American Home Shield also gives us the option to sometimes cash out or get money for a replacement. He let us know what our options were while giving me the science on what was wrong with the thing. Also, it was pretty quick and easy to submit the claim online. But I wish I could get the technician that I liked before we go to another company. Because every time we've called out for something, we always get somebody new every time. Other than that, everything's been good.

I had a light issue and the contractor found the issue that was due to wiring. Everything was resolved. I was very happy. But processing the claim really took time than I expected. Also, the deductible is a $75, which is little bit expensive.

A lot of times there's an English barrier. I only speak English. So, sometimes, that's a bit frustrating to understand some of the folks on the phone. But that's my biggest complaint. The company had to replace the whole furnace, which was odd. But that's what they needed to do. However, I had to pay $830 out-of-pocket because they said they had to do modifications, which meant when they removed the furnace, they had to cut pipes, and then reattach the pipes. And for some reason, the warranty didn't cover that.

We had a problem with the icemaker and submitting the claim was pretty simple. The service went fairly well but it was a little bit lengthy in the time to resolve. There were some issues with the tech being able to get the part and there were some things where it was on backorder, so that took a little while. But he was very communicative with regards to informing us of delays. He was also listening to some of the information I had about troubleshooting and different replacements that had been done prior to him coming out, in order to get to the final resolution, which was satisfactory.

My water heater was making this really loud banging noise and I made a claim for it on the 21st. AHS assigned Alpha Omega as the contractor and I called them. They had a guy come to my house within 30 minutes which was pretty cool. He told me that my water heater is 30-plus years old and it needs to be replaced. The gas control valve is not functioning properly anymore. It's hard to stay lit so we have hot water intermittently and it still makes the really loud banging noise. He submitted a request to AHS.

American Home Shield is pretty quick to get somebody out to fix what the problem is. The people that have come out usually take care of it. I recently had the AC worked on. The tech told me what the issue was and he took care of it. It leaked some Freon and he put some. I've had Excalibur here before. Their company is very good. I'm happy with American Home Shield's service.

The repair guy fixed my refrigerator with the bad freezer and the ice maker. Then my washer was messing up. I had it worked on once before and American Home Shield was on top of it. But I just went ahead and replaced it because it was leaking somewhere through a spill. The repair guy is very pleasant to work with and he talks through and tell me what's wrong and what’s not wrong, and what I should do. AHS responds very quickly to my request and I'm very happy with their service so far.

The ice maker on my refrigerator went out. American Home Shield got back to me in about two days. The vendor that they sent out was excellent. The tech was Aaron from Good Guys Home Repair. He was very professional and he knew what he was doing. He's an asset to the company. Aaron had to order a part because the refrigerator is old. The part came in about a week. The ice maker has been great since the repair. I also didn't have any problems with the first claim I made with American Home Shield. The guy that came out for the plumbing issue has been with the company for a while and he knew what he was doing. It's excellent when American Home Shield sends out people that are experienced. The service was pretty timely and exceeded my expectations.

Submitting claims is a simple process. But American Home Shield's contractors don't want to work. Two of their contractors, previously, cheated me. They took the money and then they said, “Oh, this is a problem. This is not the problem that the washing machine was leaking.” I told him I saw the water and foam out there. He said, “No, no, no. It is the pipe is leaking.” And he lied to me. I had to ask for a second opinion I had to call five times to get back.

I feel great about submitting a claim to American Home Shield because they don't take that long to get what I need done. When I called in a claim for a leak in a pipe, I was told that a person couldn’t come out until the following day. That still was good. I called back to try to cancel the service and see if I could get a person that day because I still had water leaks. But American Home Shield couldn’t find anybody. Everybody was tied up.

There was a water leak and the contractor who came out was great. They rectified the issue.

Our lights were flickering and we had a contractor come out the same that same day we filed the claim. They diagnosed the problem and fixed it. I just love American Home Shield. You get online and you submit your claim. Then they send you your information about the person that's going to come out and contact you. They take care of it and it's done.

My clothes washer flooded the kitchen. I called up AHS and they were very good in receiving my service request. Unfortunately, this happened on a Saturday, so,= I couldn't get a plumber until Tuesday. When he came up, he spent about half an hour to 40 minutes and told me that the problem was a plugged line. Then he cleared it and he was very courteous. I also submitted a claim for my stove and the techs did very well. All in all, I get a pretty well and prompt response from American Home Shield and I'm very happy with them. And since I got the warranty, I don't have to worry too much about my appliances or my home in general, and I'm not apprehensive of something breaking.

Since a tenant moved out, I had to do a claim for the AC and for the plumbing. Once I go to American Home Shield and pay the deductible, somebody will call and they give a four-hour waiting time. They come out and they don't make me wait long to have the appointment. Everybody's really nice and helpful. For the plumbing, the contractor came out to fix it, and they didn't. Nobody moved in until Saturday when they said that the plumbing was still working. So, then, the plumber came out today to fix it. The toilet wasn't flushing. My experience with American Home Shield has been awesome. It's worth it.

Techs did some diagnostic testing on my AC to try to see if they could figure out what was wrong with it. It was determined that there was not any kind of cooling liquid in there. It wasn't keeping any in it. The AC wouldn't keep the charge. They said that the unit had to be replaced because there was something wrong that couldn't be replaced for the unit itself because of its age. I got a new unit put in and had to have new coils put in as well. Now, everything works perfectly. American Home Shield has been really good. There was a little bit of frustration with the electric part but that was neither here nor there.

The website of AHS was good and self-explanatory. They gave me a phone number that I can call the contractor. Or the contractor would call me and give me a time and a date. The contractor called and told me a time and a date. I just had to call him about when the part arrived, ‘cause he told me when the part arrived, he would call me. I felt it was taking a little too long. I had given them a call myself and asked them about the part, which he told me there wasn’t any yet. When the part came in, he called me and told me when he would be coming over to the house and he did. The contractor was good. He explained everything before he left.

The techs showed up on time and they were professional. They fixed the dishwasher.

We've had American Home Shield for five plus years. In the last year, they've gotten so much better. They've improved a lot. They're very good. Recently, I submitted a claim online for a garage door opener and it came back right away that they had assigned it to the technician and that they would be in touch within 24 hours. The tech reached out to me on a Friday and the tech came out on Monday. He fixed the problem. We also had our air conditioner go out and they replaced that.

The AC unit was not cooling off. Apparently, the thermostat was communicating to the air conditioner to cool down and it wasn't doing that. So the tech replaced something. He was here for about 45 minutes and it was done. My coworker asked me about my AC and I told her I really love the service because she could just call American Home Shield and they will have somebody come out. It's usually within a day or two, if not the same day, that somebody comes out. It takes the stress out of trying to find a contractor or service provider. I'm a single, middle-aged female, and it helps me a lot not having to try to find reputable service providers, knowing that it's gonna be done timely. Also, filing a claim is so easy.

American Home Shield is all about customer satisfaction. I had them before when I had a home in Virginia Beach. I used someone else when I was at my home in Ohio and even though they were okay, I wasn't satisfied with them as I was with American Home Shield that's why I went back. Recently, a contractor came out and looked at my TV. They were very professional and courteous. The last time I spoke with the tech, he said that he was going to see if he could order a part. If not, then he was going to have to do a claim to replace it. As of now, I'm waiting on to hear from someone. I haven't heard back from them or American Home Shield.

Some things we have done have been quick responses and quick turnaround times. Others just seem like it takes a long time to get approval for any type of parts or replacements. Plumbing, garage doors, electrical, all that stuff were always really smooth. The heating and air approval seem to be the harder ones and longer wait times. Most of the companies that come out providing that service in our area will not use American Home Shield because they say it's hard to get payment and hard to get approval for parts. We're limited on who we can use in our area. Like the electrical person that came out, he drove two and a half hours away and we have electrical people here in town. Our plumber had to drive an hour away too, which were all great people and I would recommend them any time. That's the only thing.

American Home Shield is a nice safety net and I've been very fortunate that the reps have all been very professional and helpful. The recent claim experience went extremely well and I was very pleased with it. The serviceperson was efficient. My dishwasher isn't leaking anymore.

My husband suggested American Home Shield. Someone from his gym recommended it and I was skeptical at first because I was like, “We're gonna pay a monthly payment on something and we may never use it.” But it has been awesome. I'm glad that we went with them. I submitted claim for an outlet in the kitchen. When you plug something in, it's plugged in, but then a few seconds later, it turns off. AHS said that would submit the claim and the contractor would contact me. The tech said he was would put a new outlet in and he showed me what the old one looked like. I see the outlet there before and it was like, “No, I'm not gonna use it.” Now it's functional and I can use it as part of my kitchen.

You submit claims online. And most of the time, most of the time, they're very fast. And they get back to you and say, "Okay. We're gonna send this contractor out." And then they do. American Home Shield addressed our issues wonderfully. One of the glass doors of our oven shattered. Bobby came out very soon. Also, we were having problems with the icemaker. Nana who was doing that Samsung refrigerator took ages. They kept in contact with me, but they couldn't find somebody to come and do the work at the times that I was available. They kept saying, "Sorry, we can't get somebody on that date. Here, have some more dates and choose from that." And they sent five boxes worth of whatever we needed. That was sent very quickly. AHS is peace of mind and very good value for money.

I liked the repair people. My AC unit wasn't blowing out cold air and they responded well. They showed up the same day. I would definitely refer AHS to friends. Instead of paying a whole bunch out of pocket, they're only paying a certain amount. It's also easy to schedule everything and they definitely take care of you. Customer service is okay as well. It's good.

I always have contact with whoever the provider is when I file a claim with American Home Shield. They have excellent service. The garbage disposal wouldn’t turn on and it turned out to be a bad breaker. The contractor came out and it was all fixed.

The ice machine was always jamming up and the water thing wasn’t filling the automatic water. Sears replaced a part of the ice machine and it took a while to get the parts. They scheduled an appointment two weeks later and the parts never came and the guys never showed up. Then, finally, the parts came and I had to wait another week for them to come out and fix it. But I would recommend AHS. It's gotten a lot better. I remembered in the very beginning, I would have to hold but now, I could do everything online.

I have a hard time understanding the reps taking the call for service requests. It's kind of frustrating sometimes because I would have to keep repeating, they would be saying the same thing over and over, and I could kinda get aggravated with them. I had one bad experience with one of the ladies and she hung up the phone on me. I was very upset about that. I called back because I never got through concerning my situation and it was a guy that next answered the phone. I told him what happened and he told me he was so sorry that happened. He was able to give me the correct information and he did a good job of handling it. That was very nice of him.

American Home Shield is a third party to initiate contractors to come out and work issues, and they do that fairly well. The cost of subscription is less than the cost of repair for major issues. But they could do improvements in the process time and the trust between the contractors and the company. For instance, if one contractor is assigned an issue to resolve that when one contractor says that the issue is not fixable and that they must proceed with replacing a unit that they trust that the contractor is telling them the truth and that they are experts in the field. But it took six months to almost eight months to fix a dishwasher when the first contractor indicated that they had done all that they could and the unit was not repairable. It took three to four contractors with more than one, second opinion or third opinion, to proceed with that process.

The garage door opener would go up, but it wouldn't go down once it goes up. You couldn't let it back down from the remote in the car or from the panel on the outside of the door of the garage. American Home Shield had a technician out here the next day. We thought we got it repaired that day. It was working. It was on that Wednesday but on Sunday, when we got ready to let it down, it did the same thing that it was doing before. So, I had to call the technician back. It was a different issue supposedly when he came back. So, based on that and the age of the garage door opener, I told him that I wanted to replace the whole garage door opener. Everything's working fine now.

I used AHS for my stove and the guy that AHS sent out fixed it. But a couple of days after, the stove was doing the same thing and I haven't told AHS about it because I don’t want to get charged another $100. Other than that, the guy was a nice person and after I made the claim online, someone called me back within 24 hours.

I had trouble with the air conditioner before and the ductwork had to be changed. However, American Home Shield didn't want to cover it and there was no other way of having it done since it was an older model. With that, I was going to cancel out after all these years. But then finally, they gave me some credit on it on the extra money that I paid so it helped me out a little bit and I appreciated that. Recently, the AC didn't seem to work in conjunction with the thermostat. Appalachian Craftsmen checked everything over even the filters. It's working okay now. They did the original installation of the air conditioning. They're a very nice company, I prefer them, and I wouldn't want another company to come out. I would definitely recommend American Home Shield. If you're with the company for almost 18, 20 years, there must be a reason, right?

The spa emptied itself. It wasn't climbing for a couple days 'til it got hot. When the pool person came to service my pool and turned it on, it started leaking and spraying out from the motor and the prime area. We thought the motor burned out and he told us to keep it off until I get somebody out here because this will drain my pool. I had issues with the spa equipment too but I can't check it until I have it looked at for leak detection and American Shield does not cover that. But the pool person was very well-versed and polite. He changed out the gasket of the pool. He was very thorough. He was on time. It was a very good experience. Also, American Home Shield scheduled the service around my schedule, so it worked out fine.

I reached out to American Home Shield over the phone. It was my first time using it and I wasn't sure what was fully covered. The representative was the one who told me that this was covered. It's a home that I've just moved into that I've had renovated. When I told them that, they said that a locksmith can take care of doing the change-out of the keys. I did not know that until they made me aware of it, so that was very appreciative. I followed up and used them once I moved in. There was a quick turn on scheduling someone. He was very professional, he showed up when he said he was going to and was very quick in resolving the issue. I was very satisfied. American Home Shield is something that everyone should get. You never know what's going to happen and when you're going to need it. When you need it, you're grateful you have it.

The water heater went out and it leaked water all over my house, the hallway and a little spot in my closet in my master bedroom. It also went into the front bathroom and it messed up the floor in there. This house was built in 1981 and it looked like it might have been the original hot water tank. But the service guy got in there, found things that wasn't up to code, and that was wrong. He said that if he'd pull all this out and put the new in, the water heater would be up to code and we'd be good to go. That was what he did and I was quite pleased with his work. I've told people at work that if I didn't have American Home Shield, I wouldn't know how I would pay for the stuff that had to be fixed 'cause it was so expensive.

Requesting for a service is easy once you get in online and I've had no problems. I spent a good week and a half trying to get back into my account. It looked like I had to add all my service addresses and attach my username again. But once I figured that out, it went very smoothly. Normally, four seconds after you click the submit claim button, you know the service contractor that's coming and you have their phone number information in case they don't get in touch with you. A&E Services came out for the dishwasher and then, I had Realty Rekey. They came in the same week but both of them went exceptionally well. There were no issues and they were very clean.

There was a leak in the mixer that turns the shower off and on and the service provided by the contractor, AM PM Plumbing, was very good. The only problem that I had was that on the gentleman’s second visit which was when he put the mixer in, he just left. He didn't leave me any paperwork as to what he did or even ask if I wanted the part. He should have left the paperwork right then and usually, they do and have you sign it. The man who came out was very polite and explained but maybe because I had company come in from California, everything got very chaotic. Other than that, he was very fast and efficient. I called AM PM and they said that they would check on it for me. I finally got an email from somebody that said that he had already thrown the part away and the lady sent me a copy of the paperwork that the gentleman signed.

I'm happy about the service with American Home Shield and how they responded and treated me. I’ve been a customer for about more than two years. But I'm just unhappy about how they allow the contractors to charge their customers an exuberant amount of markup for Freon when Freon is totally affordable for everyone. But I'm happy we got the air conditioner back working. Also, American Home Shield is committed to standby the customer or the consumer and they've been loyal to what they said they would do. They've replaced an item in my home that would have cost me several thousand dollars. They replaced my microwave and oven, one piece unit. So the loyalty of American Home Shield to its customers is very satisfying.

The contractor didn't really do much for me. They came in and they told me what the issue was and to make a claim. As far as making the claim, nothing was approved. So, I'm going to go ahead and try again with a different vendor. Professionalism-wise, they were pretty good. No complaints. It just wasn't fixed. That's the only issue. I'm a first-time homebuyer, so this is my first time with home warranties, and I feel that American Home Shield is only good if it's just little items to be fixed, like a lightbulb switch needs to get fixed, a refrigerator. But they're not that good on anything major. I wouldn't recommend American Home Shield for any major appliances. Look for something else.

American Home Shield hooked me up and the man that came was very nice. He was clean, the job was taken care of and he cleaned up. He said the line was clogged. He cleaned it, but it's still leaking. I told AHS in a return message to them but I don't think they got it. So, I just keep wiping off the water. Everything was fine. It's just that that problem wasn't resolved. I've been with AHS for 15 years and I've been happy with them. They've addressed all my issues and have done them in a reasonable timeframe. They offer the preseason checks that I've signed up for and done. However, the rate is getting too high. Every year it goes up and I'm getting to where I'm going to exit AHS because I can't afford it anymore.

There was a leak that developed in the plumbing for an upstairs toilet and the contractor showed up right at the front edge of that appointment time. They were very professional. They had to saw through parts of the sheet rock and they took the time to clean that up and vacuum up any of the dust. They picked up after themselves much more than I may have seen in the past with other contractors. The guy also took the time, after doing all of his investigative work and everything else, to come find me and bring me around and show me and explain to me what the issues were.

The tech came, figured out what was wrong and fixed the issue. It was quick. He also put booties over his shoes, which was respectable. All in all, it was a good experience.

I had a seasonal cleaning tune-up and when we turned one unit on, we noticed that cold air wasn't coming. The tech said that it was a problem with somewhere in that air conditioner and that I would have to submit a second claim to have it fixed because he was just there to do the tune-up thing. I put in an order to fix for a repair and AHS contacted a different HVAC company. The guy came out and said that the problem was not in the compressor, but in the unit that's up in the attic. That thing has to be replaced and it's inaccessible. He couldn't fix it and then he left. I called American Home Shield back and the rep said it didn't sound right to him because he could get into the attic and see the air conditioner up there and get to it.

The plumber who came out to fix the toilet was excellent. The toilet became useful again. I've used other companies in the past and have not been met with the level of responsiveness that I've had with American Home Shield.

The tech from A/C Pros fixed what was wrong and the experience was great. The appointment was from 5:00 AM to 9:00 AM and it could have been not so early. But I can understand that because it gets very hot in the area that we live in. Every time we've had anything go wrong, American Home Shield gets back quickly. They send somebody or someone calls the next day if not that day. Most of the time, we had plumbing problems and we had a bad experience with the plumbing company. American Home Shield sent out somebody to fix something and he didn't fix it but he said he did. That seemed to be the first people they chose. When we complained about it, they got us somebody else and there was no problem with that.

The fan on the AC wasn't coming on and I made the call through Home Shield. The guy from Cozy came out and he fixed it.

American Home Shield has been real reliable. It's easy for them to pick out the service person and then, I just pay the deductible. When our oven went out, the service guy came out and said that we needed a part. Then, they came back two weeks later and put the part in.

We like having the coverage. When something happens, we know what the cost is gonna be ahead of time. When our water dispenser wasn't working, a new valve was needed. The repair people had to order it and that took a week, but I'm very satisfied. They got the unit fixed.

The air conditioner wasn't working. I put in the request to American Home Shield and I had a response from the contractor within 20 minutes. They were here about 40 minutes later. It was far more rapid than what was initially given as an expectation by the website or the electronic response. We didn't have any cold air and now we do.

My most recent claim with American Home Shield was a disaster. I put in a request for electrical service. I have four electric outlets outside the house that don't work. Now, had I known upfront that outdoor receptacles are not covered, I would have saved the $100 trade call and not put in the request. But American Home Shield is always pushing people to put in the request online as opposed to calling. Had I called, they would have caught it and said, “Hey, wait a minute, this isn’t covered.” So, I put the request in. The company came out. They called me in advance and said, “Okay. Exactly what outlets are there?” I told them, “I’ve got four outlets outside the house that don't work. Two of them are in the pool filter. One of them is at the back deck, and one of them is underneath the deck.” They said nothing to me about it.

I'm a little put out on my dishwasher claim in one of my properties because it was a couple of weeks ago that the contractor determined that the dishwasher was no good and they had to order a new one. When the replacement arrived last week, it was supposed to be installed but the people who delivered it don't install so I had to call back and try to get it installed. I'm currently waiting on it. It's been three weeks without a dishwasher for my renters.

I've had great success with AHS. I've had a couple of issues that I've had to contact them over since I've had business and they've responded very quickly in all cases. It was also easy to manipulate through the website of AHS when I submitted a claim. They notified me by email of who the contractor was and the phone number for the contractor locally. When Reliable Pool Services came, I couldn't have asked for better service. They diagnosed the problem and informed me that they had to get back with American Home Shield. Within two days, they had gotten permission to replace the motor and had been out here to do that.

The contractor came out and repaired the stove. One of the eyes had gone out so they replaced that piece. Then, on the stove, the little sensor that comes on when the stovetop was hot didn't go off. So they replaced that piece too. The technician talked to us a little bit and he was quick. He was done in less than 30 minutes. After he repaired it, he made sure it came on and everything worked. We haven't had any trouble since then.

We had a plumbing stoppage. The plumber did a great job in explaining and getting it taken care of. However, AHS increased every year and that’s my problem. I'm getting ready to go to another competitor. But the service is great.

I filed a claim and I was scheduled a couple days later. Then about a week later, when I was scheduled, the contractor came out. They were friendly, thorough, fast, and got the job done that day.

In my attic, my AC had a fan that was just running in there. I talked to another guy and he was telling me I need to get it checked ‘cause it could have burned up. One of the wires had burned. It was very serious. I talked to my sister and she said to use my Home Shield. I found out that I had two Home Shield accounts, so they canceled one and I kept the main one. The young guy that came out did wonders for me. Now the fan is actually working and shutting itself off because it wouldn't stop running and that’s dangerous. He said one of them had already blown out. He was excellent. It's just that sometimes, American Home Shield is busy, and you can't really get through. You just gotta have a little patience and wait them out especially when it's something that's worthwhile waiting for. Overall, I was very satisfied. I tell people all the time they need to get Home Shield.

The contractor worked on something in our water heater. The tech did it on the same day and got it done in two hours. He cleaned as he went. Nice guy, well-dressed, good English. Everything went good.

It was easy to submit the claim to American Home Shield for our washer dryer. But in the report, it came out different. Initially, Accord Appliance came in. But Steve’s Appliance fixed the dryer. AHS should stop using Accord. I had two instances that I had problems with them. Also, I'm having second thoughts about having the warranty because every time the contractors come out, I have to pay $100. And then if the first report is inconclusive, I have to get a second opinion and pay another $100. AHS should have choices on servicers for the area because they're contracted to only one, and now I have a problem with the second one here. I have a problem with my water heater right now.

We called AHS for the air conditioner that was clogged. It was leaking on the living room ceiling. They let us know who would be there and the contractor was very good.

The guy came out for the wall oven and he ordered the part and it was fixed. Everything was professional and I have no complaints. Everything was great and I was very happy with American Home Shield.

I wasn't able to control the down button of the thermostat that will reduce the temperature. Submitting the claim was not really very easy but I had a positive interaction with the tech that came out.

Sears has been here twice for the microwave. Then I got a call from another company yesterday letting me know they were coming. I've also returned a call that was left on my voice message around April 20th from American Home Shield Appliance Replacement Department. I spoke to someone last night and I have had to send him pictures and take measurements myself of this unit. It's really kind of annoying because American Home Shield sent two service technicians from Sears, and then attempted to send a third, why weren't they asked to take measurements and get specific what it's gonna take to replace it? So I'm not impressed at all with what how this matter is being handled. I pay them nearly $70 a month for this contract and I'm not happy.

We did a simultaneous oven repair and dishwasher repair with AHS and I paid separately for them. They have an easy online process and there was a wide selection of options. I wish is that you could sort of explain what the problem was but since that part of the service ticket doesn't go to the contracting agency, it makes sense not to have it. After I submitted the claim, the techs came out within at least a week and the service was relatively quick. They were able to repair the dishwasher that day. Unfortunately, they had to order a part for the oven and due to everything being in short supply at the moment, that took about two weeks for us to get it. Then we had to schedule out about another week in advance for them to come back and install it, which took five minutes to do. All in all, we're pleased with AHS and that's why we continue to have a contract with them.

The dryer wasn't drying. It was just staying cool. I had cleaned out the lint pod. Bought a vacuum attachment and tried vacuuming it out. It would get warmer, but still not fully drying the clothes, and it's pretty much a newer dryer. The guy came out. Based on where it was located, he couldn't pull it out. He thought it was the sensor so he cleaned that. Then he said everything else was lining up properly and he gave us instruction on trying to timed dry instead of auto dry. We took his advice and it seems to be working better than it was before. I have another claim in, so we'll see. But so far, my experience with American Home Shield has been very positive.

We had leaking from every single one of our faucets. I submitted the claim with AHS, which was easy, and I got to see the tech the next day.

Someone was sent out for the first time for the washer and dryer and it was not helpful. After we complained, someone with experience from the same company was sent. He already knew what the problem was and he replaced the parts. Now, it's working perfectly and all the problems were resolved. I’ve had American Home Shield for almost six years and I recommended a little more than 10 households. They have the best customer service.

I thought all my appliances were covered, and yet, there is no dishwasher choice for a problem like a leak or just function on the dishwasher. I'm not happy about that. It's something that might make me want to look for another company. Then when submitting a service request, sometimes online doesn't cover the subject matter that I have a concern with so I usually phone it in and make sure it sits in the right box. Sometimes I can't tell which box to tick in the choices. I wasn't sure if the leak was at the dishwasher or the sink. That's what made me phone in because it was a gray area and American Home Shield didn't clear that up for me. We took it as a leak at the sink itself because of the faucet problem I had.

I've been happy with AHS. They've replaced the refrigerator. I've also had them a couple of times for my AC where they've come and replaced parts for it. Recently, I submitted claims for my freezer and washing machine. Both the techs that came were professional, on time and very courteous.

My electrical circuits went out in half of my kitchen and instead of just me normally doing my due diligence and taking everything one step at a time, I instantly called American Home Shield. Hopwood Electric came out and snapped my breaker, that was all it was. Also, my bulb went out in the second layer of my ceiling fan and I've never changed the bulbs in that layer. They showed me how to change it out. They took the bulb out and gave it to me so I could take it to Home Depot. I've done business with them a couple of times when I have put in claims through American Home Shield.

The washer was leaking when we ran it and it wasn't obvious to us as homeowners what the problem would be, so we called the American Home Shield. They dispatched the company quickly and the gentleman came and fixed it faster than I thought possible. I was pretty surprised. In general, home warranty companies use cheaper vendors and suppliers. And there's naturally going to be some that just underperform. But this vendor that AHS used on this particular call was a qualified professional vendor and I was quite happy with them.

My air conditioner wasn't cooling and AHS got somebody out the next day. The first man that came put Freon in it, but it only worked one day. He checked it and it was completely empty again. They determined that there's a hole in the line. They’re gonna have to come back and fix that, which they said is going to take about an hour and a half. They'll have to feed a new line down to the wall. They haven’t called me yet, but they're really nice and polite. I was real pleased with their courtesy.

I called Chesapeake Comfort Systems originally for ductwork because my daughters aren't getting air through their vents and for a leak in the condensation line. Then my thing kept freezing outside. That was strange because it didn't start doing that till they came over. The tech told me that I needed a sensor and a board in my outdoor unit replaced and he did it. He came out and he had to get another one because that one didn't work. Then he said I was out of coolant and it’d be $900 to fill it up. I asked if there was leak in it. He tested for leaks but he didn't see any.

I had a tune-up for the AC and everything was okay.

When something happens with the items, they are quick to send someone out. I like to choose my own service people. AHS has a list of service people and I like to check them out on my own. I like to look at reviews and how long they've been in business. So I am given that opportunity to do just that. It's a simple process to submit a claim. But on all of my items that I've had service, they tend not to cover. I have expensive items in my home, and I always end up having to come out of pocket a lot in order to get what was broken replaced with the same item.

We had a refrigerator issue and Sears came out. They were timely and showed up the day that it was scheduled for, so I thought they were good. I can understand the scheduling challenges. I was out about a month or so from the time that I called to schedule, so that was understandable. Also, there were a lot of technicians that they sent out. It wasn't the same guy for the same problem.

We had some toilets that were running a little more than they should. So a plumber came and fixed it in a very short amount of time. He was very professional and nice. He did a good job. Everything was good.

I had no hot water. The tech that came said that he replaced some pilot fixture and showed me how to light it. It lit and he left. He said to let it heat up all night. I got up the next morning and there was no water. I went out to light the thing and it lit. It ran for about 10 minutes then just stopped. Now it won't even light. I've been without hot water for a week. The techs are coming out today.

The first time I filed a claim, the contractor wasn't able to do anything because of the weather. They said they couldn't do anything until the summer or the spring when the weather's better. This is the second time and it was awesome. The tech took his time. He was very detailed and advised me of some things to look out for. With AHS, I like the ease of not having to search for your own contractors, the reliability and the easier service. They respond very fast. I'd definitely recommend them.

I have a crack in my sink. A plumber came and he said that if it was a plumbing thing, like a drain or a faucet, he could do the job. He didn't touch anything and just looked at it. He then said he couldn't do it and left. That was a waste of money. I called Home Shield and told them what happened. They said that the plumber came out so I couldn't get my money back. If there is another issue in the future, they can come out. But they didn't fix the issue that was there so why would they come out again?

Not recommended. Waste of time and money. Customer service reading scripts with a punch of we are sorry but no actions. They charged me the premium payment and service fees ($75 per request) but not providing an acceptable service. They keep delaying the fix to let you fix it by yourself. The company enjoying wasting customer's time by putting them for hours on a phone call with customer services whose reading non-make sense scripts ends with the customer paid additional costs or do it himself. I spent more than 10 hours following up with my request until I decided to do it by myself which cost me less and save me time. They don't cover appliances in reality. They trying to let you wait forever or fix it by yourself since that's a part of the contract and the guidelines. Feeling bad to write a negative review but trying to warn others and maybe AHS respect their customers and provide the required support.

My experience with American Home Shield has been excellent. The best thing is that each time we've called, they had someone show up the next day. It hasn't been like, “They'll be there in a week,” or “They'll be there in four days.” But the first call I made for my stovetop, I had a bad experience with the tech that showed up, just not being knowledgeable and not being helpful. He told me to go to Home Depot to buy some parts. I was very disappointed in that. But AHS eventually sent another tech who did the complete job and fixed everything for us. Efficiency Experts also came out for my AC claim and they were awesome.