American Home Shield Reviews

I had a clogged sewer pipe. When I submitted it to American Home Shield, I got an answer immediately. As soon as I hit send, it wasn’t more than a minute that it popped up in my text and said, “This plumber has been assigned.” I knew the plumber because I had him before. He took care of it right away. In both times he came for service, he was very good.

When something's not working, I call and American Home Shield would be right on it. A part on my heater was not working. AHS ordered a part for my furnace. A couple of months later down the road, I tried to keep the heater on because it got cold, but my heater was not staying on. It cut on and off. But we ended up having to cut it off because we didn't know what was going on. So, I called AHS and told them my heating was acting up still. But when they sent someone out, they thought it had something to do with what work was done before. So, this last time they came out, it was something different, which was my inducer. It was probably the furnace had gone bad. So, they had to order that. Now, I'm having no problems with my heat.

The monthly payment to American Home Shield is reasonable and the contract that I have with them covers a lot. I haven’t had a problem the few times that I've used them. People came out and they were on time and fixed the problem. I had an issue with the heater and it happened on a weekend. I called on Sunday and the contractor wasn’t able to come out because they were closed, but it was okay.

I used American Home Shield for an air conditioner and it was fantastic. I made the call. The next day, they had somebody there then they followed up with some more stuff afterwards. That's the only time I've used them but it definitely paid for itself already, so I’m happy with the service.

A month ago, we had a water problem. AHS sent out the techs and they fixed the problem. I was satisfied. At first, the contractor gave me a runaround. But I have reported it in and someone was supposed to call. They did call but I was at work, so the call bounced off. Then, the contractor texted me saying to let them know what day I wanted them to come. I did that but they never came. So, I had to call American Home Shield again to let them know about that. Then they found somebody else and it took maybe about three days to a week. They assigned somebody to me and that person called. Then I wanted it done on a Friday when I was off and it happened. So roughly speaking, it took about a week and a half to two weeks before somebody really came because the other contractor was cutting me off. When I called back, they never answered the phone.

I've had several different issues and the service was very good. However, I'm a widow on a fixed income, and I wish American Home Shield was cheaper. I used to pay one price, then it went up to more. I find it very expensive. Other than that, it's good to know that I can call American Home Shield and they will send someone out and hopefully do what they need to do. I have peace of mind.

I am happy with AHS so far. It's very comforting knowing that, if something breaks that's on that list that they gave me, I can call them and I know it's going to be repaired or replaced and I'm getting my money's worth. Recently, the tech that came was COVID-conscious. He had on his mask and I opened the doors for him just to be safe. He inspected the item, he said it needed parts. He was respectful and knowledgeable about what he was doing. What I said was going wrong with it, he saw what was going wrong with it. If I had to request them again, I would. They do what people want. You call somebody to come to fix something, they come out and they tell you whether or not they can fix it, which he thought he could fix it. But you look at it, it doesn't look like a really old microwave, but it was. He found out it would be more feasible to replace than to fix or repair. They're going to deliver the microwave tomorrow.

I had a leakage on my kitchen faucet. From start to finish, the claims process with AHS was smooth. However, I was a little confused because after I submitted the request, I was advised that the vendor would contact me to schedule the appointment. I was waiting, but on the app instead it said I was supposed to contact them. I didn't hear back from anybody, so I called the vendor to schedule the appointment. Also, I initially thought that the whole process for American Home Shield was that they would give me some list of the companies that I could choose from. But I was given a name of the company to call instead of me choosing from a few options. Other than that, when the person came, he fixed the leak. It turned out to be a simple fix and he was explaining what happened as well as what he did.

American Home Shield is good. I've had them before when I lived in Louisiana. Once I tell them I have a problem, they send somebody right out. Recently, the washer had a broken spin cycle. When the technician came out, he said it broke off the screws it was on and all the parts would’ve cost more than replacing the washer. But if I didn't check my email that said I needed to shop for a washing machine, I would have never known because nobody told me. I thought they were gonna get one and bring it. The idea of having to pick your own washer is kind of cool. However, the washer and dryer set we had was red and they don't have anything in red. My wife is upset because she doesn't want a mismatched washer and dryer. We're still looking.

American Home Shield is very easy to use. I've always had quick service. I've used them through four houses now. I had another home warranty years and years and years ago, and it was nothing but a pain in the butt. But I've never had a bad experience with Home Shield. The vendors have always been extremely helpful and prompt.

AHS has always come through for us and they have been really helpful. Two summers ago we had the air replaced, then a few months ago, they replaced our heating unit for us. We also had a dishwasher replaced last year. Anytime we've had anything that's needed to be done, they’ve fixed it and replaced it for us if they couldn't fix it.

My dishwasher wasn't cleaning properly. Legacy Appliance's tech came out and he pretty much let me know what happened. He said the sensor and something else had to be replaced and he had to order parts for it. It took two or three weeks for him to have to come back and everything's working fine. It's been pretty good with American Home Shield but if there were more options on who you'd like to perform the service, that would be a little more helpful.

JG Services did what had to be done and got it done. They were very good. I'm very satisfied with it.

I had a heater problem so I called the Home Shield warranty and they sent me the third party. The claim process was very simple and customer service responds very quickly. The third party came out the next day and they fixed the problem. Technically, I normally don't believe these kinds of companies but this time, it really worked. Dallas had a freeze a couple of days and they saved me.

I did a claim to American Home Shield for a heater issue, and the guy from Air Majesty came and fixed it. He changed something and after the first day, I still had some issues. I called him back. He came back to do something else, and it's completely fixed now. It was a great experience. He was good guy. As far as AHS, the only concern I had is I was completely confident that the sprinkler system was included. Unfortunately, I did realize that it’s not. I didn't ask but no one told me, too.

The Sears person who came to fix my dryer is worth his weight in gold. My experience was absolutely excellent, and I wish he knew how to fix refrigerators 'cause it would be done correctly. The refrigerator people who came were a problem. I had them come two times, $200, and the refrigerator still doesn't work correctly. That really pissed me off. The refrigerator doesn't make ice, and at this point, I don't wanna pay another $100 to have them come and do the same crap. American Home Shield should be giving me a new refrigerator. I hope they call me.

AHS is worth it. Others should consider getting contracts with them. For our recent claim, they have a really good company that came out. We prefer this company over others that we know of in the area. They got the problem solved.

I had American Home Shield send contractors out for my dryer and once for my dishwasher. When I wash the dishes, all the dishes were still wet. I set up an appointment online and the contractor came out and fixed it. Now my dishwasher works great. I've already told people they should have a home warranty. Like recently, my brand new, $3,000 Whirlpool refrigerator went out. And for some reason, the fan quit working. A contractor came out but they couldn't get a part for my refrigerator. It's probably a $50 part and it's on backorder with no ETA. So they replaced my refrigerator. It was delivered two days later, and it's the same if not a bit better than the one I had.

We had a few different switches throughout the house that had quit working. We also had issues with a couple lights and with the garbage disposal. So, I put in a request with AHS to have an electrician come out. We scheduled an appointment, he showed up, and he was able to complete his work very quickly. Everything's working since then. The claims process has been pretty straightforward. You just have to log onto the site, let them know what's happening, wait for a follow up to schedule the appointment, and everything gets resolved. But the time when the tech actually comes out varies depending on the situation. If it's a plumbing or heating issue, I've experienced them coming out more quickly, just because those are things that need to be resolved more quickly. With this last one, we scheduled it about a week out. But it wasn't an emergency by any means, so it didn't have too much effect on us.

After the toilet upfront would be flushed so many times, it would back up. I called American Home Shield and it was very easy because I could understand the young man on the other line that answered the phone. Unlike when I was having problems with my stove last year, I could barely understand the young lady's English. She was sweet as she could be, but I had to keep getting her to repeat herself. But with this guy, it wasn't that hard. Now, I did have a little problem understanding the name of the contractor that he said was going to be contacting me. But he said, "And I'm going to text it to you and it's going to be in your email as well."

I had two plumbing issues where my shower and the water hose spigot that's attached to the front of the house were both leaking. I called American Home Shield on Martin Luther King Day and it was a holiday, so I figured nobody would answer but their dispatch people called me that evening. They made an appointment to come out the next day and I was surprised that I was able to get an appointment for the following day. The technician who came out was great and super fast. He went above and beyond. He insulated the spigot for me and put zip ties around it, which is probably not expensive or not even a big deal but it was a big deal to me that he went above and beyond and did that for me. I was super happy.

The contractor reached out within a few hours. The tech was there when he said he'd be there. He proceeded to take the panel off the back of the clothes dryer and tested a couple of items. The heating element needed to be replaced. He cleaned the dryer out and closed it back up.

Update on 02/12/2022: Finally!!! I ended contract with American Home Shield…. Wow!!! So difficult to get them and finally!! Finally the Retention Department…. Retention… Wow…. They really honor that name…. The retain my last $45.90. Please!!! Save your money for the appliances that you have at home then you can replace them at your own cost. Do not get this “services” that when the case arrive they will not really service you. It happened to me. One and first call in four year of monthly payment: result “service not rendered.” Why? They do not service the brand “Kenmore”. How much it costed me? 4 year of payments + $125 service fee for the call + $1650 from my own pocket to replace the water heater + $45.90 to cancel contract with them - $604 cash out. You do the number and see how many water heater you could buy if you save that money.

American Home Shield is quick to get the service done. I've had past repairs and usually, they're pretty good. The last call I had was for my refrigerator, and they were supposed to get back with me. They called me to tell me that they were going to replace the refrigerator and that I would be getting something in the email. But it's already been almost a week and I haven't received anything in the email about the process moving forward. A quicker turnaround time would be good.

I recently had plumbing work done. I submitted the claim online and got a call that same day. The contractor assigned were pretty knowledgeable. They had to get approval from American Home Shield and order what they needed to get. They then came back and got the job done. Having AHS is good for expensive repairs that I really don't have money for.

I don't use AHS very often, but I did last week and it worked really great. One of the plugs was loose and it created the whole room to not have electricity or any lights come on. The guy repaired that one plug and it fixed the lights issue. He was very nice, professional, explained as he went through what had happened and how it happened. I really liked him.

The dishwasher wasn't working properly. We tried a few things, and it wasn't draining. The water accumulated at the bottom. We called, put in the request for the contractor to come out. The response time is good. I like the ease of being able to schedule and get updates online. The house is far out in a secluded community or city. And I noticed they don't utilize people local. So I thought it may take some time to get scheduled. But so far, it has been fine. The tech came out and assessed it, and found that it was just clogged. So, it just needed some TLC. The biggest thing is American Home Shield already has companies that can come for whatever appliance. That they will connect me to the proper company that have already been vetted through them, and not to worry about quality of work, or whether they're a legitimate company. I would recommend AHS.

I had the garbage disposal replaced and the claims process was easy. The contractor that AHS sent out was very professional and overall, the warranty saves me money. But people should be coming out sooner and we had to wait. Recently, my microwave stopped heating, so I went to file a claim and it was going to be almost a week before the techs would come out to look at it. So I canceled that and I just went and bought a new microwave.

I am not enjoying AHS. They are not reliable. I have a problem with my thermostat and I called for them to send someone out. The person didn’t do anything at all. I called them and I told them about it. I was told they were gonna send somebody out. They sent somebody out. I've been calling how many days to find out what's going on with the report. I'm having no response back, no email, nothing from them. I had to go purchase a thermostat for 200 dollars and pay someone to install it. So what's the point of me having it?

When we first moved into the house, the water wouldn't come on. American Home Shield sent a person out and he corrected it right away. Recently, they got a person out here for the furnace. The repairman from Multnomah Heating just walked in, said, "Yup, it's working now," turned around and walked out. But it did the same thing again. I had to call a company to come in and fix it. I didn't want to pay another $100 just for somebody to walk in and tell me that.

The door was broken on my microwave, and there was a heating element issue on my stove. The contractor came and repaired those. It was quick. They were professional. American Home Shield made the process easy filing a claim. Also, the price is comparable and the service is good.

My dryer receptacle on the wall has shorted out, and it started to burn on the inside. I put the request in Wednesday and then the contractor came out that Friday. The tech called the day before he came out, explaining what had happened. He brought everything with him when he came and the job was done in about 45 minutes. It was a great experience.

The rep at AHS was polite. Once I disconnected from them, I heard from Elite Pro Appliances right away. A repairman came out and fixed the issue for my dishwasher that was not aligned right. It wasn’t long at all.

My sump pump wasn’t working and the first time, the repair guys thought it needed to be rotated because the float was caught under something. I submitted the original claim online and then, I called the second time. I did it after Continental US hours so it was outsourced to a different country and that was a little bit more difficult. The reps were nice and tried to help me as much as they can although the accent was a little bit harder to understand. But it was fine. There was a little bit of a wait but not too bad. The repair people were professional. They wore masks and cleaned their shoes before they came in the house. It wasn’t like the first time that they tried to do something they thought was correct, but it ended up being something else, which is normal in those situations. They ended up having to completely replace the sump pump.

The freezer was freezing up and filling up with ice and frost and the refrigerator was getting water in the crisper drawers. A tech from Ed's Appliance Rescue came out and he was very professional and very knowledgeable. I would recommend him to anyone to service their appliances.

American Home Shield has a reputation for bringing on low cost contractors to do the job. At least in my neighborhood, they're not very well-received. I had an AC issue a while back, which I called AHS out for. The coverage on the Freon needed to be put into the AC was awful. I spent the whole money out of my pocket. On the other hand, the coverage was okay for my electrical claim. I had an outlet in my kitchen which wasn't working, and it was painless working with American Home Shield on that. I just went online, submitted the ticket, paid the money, then Wisdom Electric showed up.

My dryer quit and the tech checked it. He thought he could replace three parts that were needed. But AHS sent one part that was wrong and the tech said he could not get the right part because my dryer was so old. I'm supposed to be getting a replacement. I also had another problem that I didn't know I had. My hot water heater went out. A fella came and he wasn't able to get a lowboy gas heater. So I'm having to do a lot of extra work in my utility room where my heater is, like cutting shelves out to make room for a tall heater. But the heater is covered under my warranty and I appreciate that. The only problem I have is I'm having to pay to have the shelving cut out. The tech is telling me that because my heater was so old, I have to do some updating, like new detectors and those have to be attached to the wall. There's a $510 charge on replacing stuff.

The dishwasher motor went out and Sears came to fix it. They had to order a new motor. They were pretty good. They put the motor back in, but the only thing is they didn't put the dishwasher in straight, so it caused the top part of the drawer to keep coming out. So, we called again to have someone fix that. We love American Home Shield. It's prompt service. If anything goes wrong, we can call them. It's worth the money.

We washed some clothes and water leaked from underneath the washer. It's those stackables. Someone came, did what he needed to do, and checked things thoroughly. He thought that because we were using too much concentrate, the suds were leaking or that the drain was draining slowly. Other than that, the guy did a good job and we haven't had any trouble since. I'm washing clothes like crazy now as I have to catch up.

I would tell others to get American Home Shield. The repairman who came recently was quite knowledgeable. Instead of dealing with the old exhaust fan, I asked him to replace it with the one I had though I didn’t know if I could get reimbursed or not for it. We had to cut a different hole in the ceiling, but I repaired it and made it look good. American Home Shield has probably saved my life because replacing a unit in the furnace was the first thing I did when I had noises coming out of it. It was starting to wear and cut into the plastic. I smelled a little bit of odor in the house at one point so I probably could have had a bad incident with that.

AHS is a good deal if you don't have money somewhere sitting around in order to do your repair. And the deductible is $100, which is reasonable. I also like that if the techs come out and fix your problem, then something else goes wrong with it within a short period of time, you can do a recall, and they'll send someone back out and check it again. And AHS doesn't charge you again for the $100 fee. Their customer service is not the greatest though as you have to really stay on them.

I filed a claim for the refrigerator that stopped working on Sunday and it was repaired by Friday. The repairman was great. He had an idea of what the issue was given the information we provided. It was a compressor that needed to be replaced. Part of the reason why he didn't come until Friday was because he ordered the part.

Everything worked out beautifully and I highly recommend American Home Shield. The contractor did wonderful and I had no problems.

So far, the experience has been pretty good. I might consider using American Home Shield more frequently to other places as well. The claim process is good. However, sometimes the contractors have to come twice to diagnose something. If something is wrong, whoever comes at the very first visit should be able to diagnose it instead of me needing to get someone else come which is another deductible. If they're not able to resolve it, they should say they won't charge you the deductible, but they will send someone else to take a look at it and charge the deductible. That's the fair way of doing it.

The fan continued to run when the AC unit was on a cycle through the heating. But when the tech showed up out here, I couldn't get it to do it anymore. We tried and tried and tried to get it to act up again, but it wouldn't do it. So he didn't have to do anything. He did check the pressures on my unit. But as far as my problem goes, I got up the next morning when it was cool again and kicked the heater on, and it did the same thing again. So it only does it when it's cold. But overall, American Home Shield is great. I've had them for years and years and years now and I've never had a problem with them.

So far the customer support has been okay, until this last order that we did that I don't feel the company supported me. It was for a microwave repair. We called American Home Shield, they said that they would contract GE Appliances to come. We made the appointment. Because they had to have somebody here at home, my son stayed that day to wait for the technician. The technician never came, called my son at noon saying that he was late, and he didn't go anywhere waiting for him. And there was a tracking on the phone regarding him arriving or not. In there, he said that he was here at 1:30 and my son was waiting for him. My son and I called him, but he never answered back. So, my son called GE Appliances and asked, but they never came. And when we put an order through AHS, they immediately charged $75.

The service has been okay. The last time, I was having problems with two refrigerators. The techs did a virtual thing and I told them a refrigerator was making noise and freezing whatever I had on the top shelf. I wanted them to look at that but they said that the company wouldn't let them look at that. They only wanted to look at the refrigerator in the basement. But I’m paying $120 and I have two problems and I wanted both of my problems taken a look at.

I had R&W Heating and Air out for a heating issue and they did a good job on it.

There were plug ins that weren't working anymore. I sent in the claim online and the contractor came out the next day. They were really great. I had a really good experience this last time. But I had two previous experiences with American Home Shield that were horrible. I had an issue with my plumbing that was covered but the people that they sent were not knowledgeable. They couldn't fix the issue. I spent a lot of hours going back and forth with American Home Shield. Then they told me to hire my own person to do the repair and then they would reimburse me because it was a complete stoppage of my toilets, and the shower. So I did that but they refused to pay for it saying that they didn't authorize it because I had nothing in writing. I ended up having to pay over $2,000 for the repair work.

I was very happy with my recent claim experience with American Home Shield. The repairman came right out within two days of when I called and made the repair. So, that was a quick response. The guy had the parts with him and he had called on the phone prior to coming out to make sure of what he needed. It was a heating element that wasn't heating in my dishwasher.

We had the HVAC person come out and I was happy with that. We also had someone come out for a dishwasher and I wasn't happy with that because on the 31st day, something messed up. He said that it if something happened within 30 days, he'd come back out and fix it under the same thing. I knew it was the exact same thing, but policies are policies and one day over is one day over. It kind of irked me a little bit.

The heater wasn't coming on when the temperature outside was really cold. I went to American Home Shield’s portal and opened up the claim. It was pretty easy once I found the claim. Then they said a contractor was assigned to my claim and they sent me a text. American Home Shield's willingness to help is strong and it was good. But the incident happened again and we were without heat for two days. So I reopened up the claim and the contractor came back out the next day. But it started working again once the temperature in the house got above 60 degrees. When I was out-of-town, my wife called me and said that the heat had been out for a couple of days. So I came back and started the fire in the fireplace and then I put some portable heaters all around the house. The inside temperature of the house got to a certain temperature, and then the heater started working about 10 that night.

Submitting claims to American Home Shield is pretty simple. It gets a little more complicated once you get assigned to a specific vendor. Within 24 hours, you usually see one. My latest experience was okay. I was trying to get my heat back on and it took about a month. That's not much on American Shield but more with the vendor that I was working with. American Home Shield should get better vendors. I read the reviews of the vendors that I've been getting lately and they're between 1 and 2 stars. When getting a warranty, read the reviews and be as educated as possible when going into these situations to know who's ordering parts, what approvals are needed, and the timeline of when the job can be completed. I made another claim when the elements within the dryer weren't heating up. I'm waiting for the parts to come in.

I used my home warranty out here when our unit wasn't getting our place hot. They expedited things for me because it was cold as hell. A guy was out here the next day. That company was great so Home Shield should keep them. The unit is working now. As a homeowner, you should have a home warranty. I had Home Shield in Chicago before and they were awesome. It's the same here in South Carolina. I was able to try another company and I did not like them. There's a total difference between the other company and Home Shield. I recommend them and I will be keeping them.

The hot water faucet in the master bathroom had been leaking for days. I had had this same problem six months ago. I told the tech who came out I thought the hardware needed to be changed and he said AHS wouldn't let him do that. When it leaked again, I called AHS on Thursday and they didn't get anyone out here until Monday. The tech came out on Monday and I told him he should change the hardware but he said he can't do that. He stopped it from leaking but the hardware is just dangling on it.

When I was programming the remotes on my own, it looked like I hit it too many times in a row. The big garage had gone up and down too many times in a row and it overwhelmed the system and blew a capacitor. So, I looked up the issue online beforehand and assumed what the issue was. But since I had the warranty, I figured I would call it in, have them come take a look, and have a professional tell me exactly what I did. So, while he was out there himself, he was very good in terms of how he handled it. When he looked at it, he told me what the issue was and why it happened, which kind of confirmed what I was doing.

I've had American Home Shield for almost three years and I like the convenience. My recent claim went well. The tech was nice and professional.

The control panel went out and it was taken care of quickly. The claim process with AHS was easy.

AHS is reasonably good at handling stuff. Overall, I may come close to breaking even with them and I have that protection in case something goes really astray. We had a problem with the spa heater recently. It wasn't heating. ABNation is normally very good. In fact, they are the best provider that AHS had ever sent to me. They've been coming for a number of years now. They had some personnel issues, so it took them a little bit longer than usual to get out here and take care of it. But they did and they kept me informed. It's COVID times. Nothing happens like it used to. They took a couple of trips, but they got it up and running.

I love submitting claims because it's all online. And I get a text from the actual local company that is going to do the work. So it's a much better system, more accurate. It's very easy to deal with, even for an old guy like me. We had a separate unit upstairs that the fan wasn't turning off. The contractor came out. But before we left, we're still having a problem with it. So I need to call them back. It must be a switch that's defective. A warranty gives you assurance that that first year at least that you're going to have some protection, especially when you get a newer home or a different home. It's the largest investment you are ever going to make in your life. We've had pools before and second refrigerators and different things, so you should look through and see what is provided based on the package that they put together. And look at what your cost is every time they come out. We've been very happy.

The gentleman who did our garage door was nice and knew what he was doing. He fixed the door in a short time, and I gave a good review. For the most part, I'm enjoying American Home Shield's service. Although, over the Christmas holidays, we had trouble with the dryer. They sent two people out, and both people didn't know what they were doing, and they did not fix the dryer. They put a new drum in, said, "That's what the problem was," but I still have the same problem. American Home Shield emailed how the service was, and I gave them a bad review. They weren't that professional and they weren't in the least bit friendly. The last guy that came over and put in the drum, when I told him the same problem, he said, "Well, all dryers do that. If you don't like my service, take it up with your Home Shield."

In Nov 2021, I report to AHS that my Thermador range (48 inches 6 burner with a griddle and double oven) was not working. The company sent by AHS, did a diagnostic over the phone. The two techs ordered parts for the range. The parts finally arrived in Jan 2022. They ordered the wrong parts. They order different parts and those parts didn’t repair the range. The two techs came out twice and the range was not repaired. They couldn’t come up with a solution to fix the range and referred me to a third technician. That technician ordered more parts…. Still no repair. The third technician offered one-third of the value of the range. I cannot replace my range for one-third of the value.

I have so much to say about this company and the lack of customer service they provide and how unprofessional the whole company is. However if you check out their Twitter account that alone will SHOW you how horrible they are and the mass frustration they cause on a wide range. Instead of taking 1 persons experience check out hundreds.

I read a bunch that fine print says it all. There's a lot of them that there was so much fine print, like loopholes in there to get the coverage providers an out to say something was crazy and they didn't want to pay it, whereas American Home Shield was straightforward and basic in the contract itself. I'm glad I went with them. Everything has been fair. I used them twice right after I got the house. Even my out of pocket stuff.

The service of AHS has been great. I've had problems with a dryer that was rectified. My refrigerator was rectified. I also had my locks rekeyed recently. The techs were very good. It's a gratifying experience. I know that if something happens, AHS would take care of the jobs.

American Home Shield's service doesn't pay for enough stuff. They got me in a platinum plan and it says that this and that are covered. I call them to say my appliance has gone wrong, they send a technician out, and all of a sudden, it's not covered. If it's something that's not real hard to fix, they'll fix it for that little 75 bucks. But if it's something that's gonna be expensive or needs to be replaced, good luck.

Everything's been good so far and the process has been excellent. Now that it's online, it's a lot easier. The water heater was leaking and Bluetech came out right away. We had to get the unit changed out and they stayed in contact with us, gave us updates, and made our appointment time.

There was a leak and the contractor took about a week before they came to fix it. American Home Shield’s claims process is horrible. They tried to do everything in their power not to approve the claim and kept repeating the same thing and nothing was happening. They kept giving the runaround about every little thing.

American Home Shield is living up to their end of the contract. If I have an issue that's covered, I call in and they address it always to my satisfaction. So, I've been very happy with it. I had to get the furnace repaired a couple of times in the past several years and I had to get a water heater replaced about a month ago. Also, I had to get a pool pump replaced and I had other miscellaneous items. The contractors are generally local and always know what they’re doing. I don't have to show them how to fix something, which is nice, and they show up at the day and time they say they're going to.

The techs from Honestly Mechanical came out and they claimed to have cleaned the heat pump. Then, the heat went off the same evening that they were here and that was on a Friday night. But they don't come back during the weekend, which I found strange if they contract for heating and cooling. So, I made several calls to American Home Shield and complained about this. With the last call I made, I was confused when the person wanted me to call back in four hours. I was supposed to find my own contractor, and if I did, then I was supposed to call back and say I did. Consequently, I didn't do anything. I was confused with why I had to search out my own contractor. That would be a problem because they would want to get paid. I was told that American Auto Shield would reimburse me any money I had to put out but I wasn't going that route.

I had a claim with American Home Shield and even if we give the technicians permission, they were not allowed to create an inspection hole in a wall to be able to find the leak. They got out there and said, “We need another contractor to come out here and create a hole for us so we can see what's going on.” That's standard with some plumbers. It's just now, we gotta have them go out there twice and coordinate everything twice. It’s more time for the client waiting on a repair and being without service. It's usually a delay of several days. Another thing with this home warranty is service companies would say they would be there between 8:00 and noon so we're supposed to stay home half the day waiting for that. That's frustrating with a lot of different service companies. It would be much better if they could narrow that window down to an hour, at least.

My dishwasher was leaking. I submitted a claim online with AHS and it was easy to navigate their website. The techs were out here within a couple of days.

The air had stopped working and so did the heat. A tech with Beaches Air came and he was very professional. He made sure that I understood what was going on and tried to be helpful because we were about to get some cold weather. He had to make sure I had heat. The compressor motor of my unit that was outside had gone bad. Beaches Air came to me last year too. Every year, something goes with that AC and I was getting frustrated. This time, the part had to be ordered and the tech came back within that same week, Friday, and changed it. Everything appears to be going good now. The unit was working fine this weekend when we really had a cold.

The thermostat and the heat were not working. I told American Home Shield that I had an issue and they made an appointment with a technician to come out and fix it. The only thing was it took American Home Shield days to schedule a technician. In terms of the technician coming out and fixing the problem, it didn't take more than an hour. He knew exactly what he was doing because he went upstairs and found the problem. The technician came out first to reschedule the thermostat then on the second visit, the thermostat was repaired.

I have to call AHS twice a couple of months ago. It was both my refrigerators, one in the garage and one in the kitchen. They were not working. They replaced the one in the garage. But the one in the kitchen was working at the time. Now that one was not working again. They came this time to look at one of the refrigerators in the kitchen. The guy came a little late, but he fixed it and left. Not having a refrigerator work with two kids and extended family is a hassle. I'm glad they were able to come within a couple of days. I also really like it when the techs come and ask if they should take their shoes off or if they should put on the coverings. I respect that because I don't like having shoes in the house. I also like that AHS picks up quickly and they follow through with emails.

The dryer was making this horrible squealing noise when you turned it on. I called American Home Shield and let them know about it. Then someone called me and asked me for specifics about the issue. I told them what was going on. They told me things that I could try. But I was driving at the time, so I couldn't do any of the things they were instructing me to do. They instructed me to call a particular number back to talk to someone so they can give the technician that was coming out an idea what to expect when they come in and to make sure they had the proper parts.

A plumber came out for a leaking toilet. They were really good.

The dishwasher wasn’t draining. I called up the company and the technician came the same day in a timely manner and explained what was going on. It wasn’t diagnosed properly that day, and so the technician came again and took care of the situation. Overall, I was very satisfied with American Home Shield's response about my issue.

So far, I've had a good experience with American Home Shield. I love the website and being able to go on there. Recently, a plumber came out the next day that I filed a claim for a backed-up shower drain. He did a good job. One is always worried that when a vendor comes out, there's no telling how big the bill’s gonna be. But I like the peace of mind that American Home Shield got a cap on some of the maintenance repair. Somebody as big as American Home Shield that is negotiating price for me as opposed to doing it myself is a big deal. It keeps the vendor honest.

The repairman observed safety precautions. The only thing was he forgot to do something minor when he got finished. However, American Home Shield is misleading in some ways. I had drama with my sink, and I ended up hiring someone outside of American Home Shield to do things. There's a lot of things that many of them do not do that you would think they would. When they replace certain things, the replacement is not always the same quality that you had originally. But now that I know how they are, I'll stay with them until I find something better.

There was a broken pipe in the bathroom, and it flooded the bedroom and the bathroom. I called AHS by phone and the representative was a little hard to understand. But he said they were gonna send somebody out immediately. I knew the name of the company. I talked to the dispatcher and knew that they had opened the case. Nobody came out till the next afternoon. But I got their phone number, so I was able to call them and follow up. When the guy got here, he jumped right on it and fixed it pretty quickly. Everything is working fine now, except that there's water damage to the floor. I was told that it's gonna be covered once they do the call review. But it's been over 72 hours now. I'm waiting for one of the managers to give me a callback.

My oven wouldn't light. When I called AHS that evening, someone called me the next day. When the tech came, he had a part with him. He put the part in and that was it. It took him 15 minutes.

When I bought the house that I'm currently in, the sellers bought me a home warranty with a different company. When I needed them to fix some plumbing and things, nothing was covered. There were always these small clauses and loopholes where I paid service fees and the services weren't covered. I got very frustrated and went back to American Home Shield for a little reliability in their coverage.

American Home Shield is a good company and it's reasonably priced. They're quick to get the contractors out for service, and the amount of items they cover is really good. I wish they covered my water softener, but it's not on their list of covered items. When I had air leak in my pool plumbing system, we put in a service request through the app and it was convenient and quick. The repair company came out, diagnosed it, figured out what it was then came back a week later and replaced all of the affected equipment in the plumbing system. My wife was very happy with them and their professionalism.

The first time I called American Home Shield about a plumbing issue, I told the man that my sink was stopped up and the pipes were leaking. I made the deposit payment. The plumber that came said that they don't do the unclogging of the drain because the clog had grease in it. They don't supply the water valve. I ended up getting the sink going.

My hot water heater malfunctioned so I called American Home Shield and explained to them what the situation was. They said that they set up someone to come out and that the person would get in touch with us. The service people diagnosed the issue quickly. They had to wait for approval because the hot water heater was still under warranty. They had to go through the company that made it. It took three weeks for the unit to be fixed. At first, I wasn't happy not having a water heater but it's done now.

I called AHS on Friday, and then the contractor got there Monday. They were able to fix the furnace right then and there. But AHS could find contractors that are closer, so it doesn't take them days to come out.

We had to have a new heat pump installed, which is a combination of air conditioner and heating unit. American Home Shield was involved in that and we were really pleased with the service. They put together a package for us. I shopped other places on that as well and though it wasn't a huge savings, it was a savings over if I had gone to another place. Also, Mitchell's had been out here before and we really liked them. We've replaced most of our appliances but even though we have warranties on those, we're gonna keep American Home Shield for things down the line.

We had a water heater leak and the technician came out pretty quickly. He was thorough. He explained what the issue was and how he was going to fix it. He was good. American Home Shield's customer service is good. They're prompt for the servicing. I like it.

I had a claim for the central heat and air. The heat would start to kick on for about 30 seconds and then kick right back off. It wouldn't ignite the flames and it would do that about 5 to 10 times before it comes on. It was really simple to submit the claim online. I went through two pages and just clicked the issue and submitted the request. Then the contractor called me and I let them know when I was available. The tech was very polite and professional. He came in, inspected the unit and then cleaned up a part that was clogged up on it. Everything's operating pretty good now. So far, American Home Shield has been pretty easy to deal with. When I got to the end of my first year, they contacted me 30 days ahead and offered me a discount on my second year.

Pipe Down Services was sent out for a claim I had and they were really nice. But they price-gouged on a couple of things, which was why I chose not to go with them. For an example, to pull a permit with my city would be $75 but they were charging 225, which is outrageous. Considering I'm not a part of the city, they were not willing to refund that. If I had gotten with them and like other companies that I've worked with in the past, they will pull the permit. If they don't need a permit, they'll give me my money back.

American Home Shield makes things very simple. I like the simplicity, and the claim process goes very smoothly. I tell everybody to get the warranty. It's a good asset to have.

The technicians I dealt with are very qualified and knowledgeable. I've called for the plumbing in the toilet and for the hot water heater, and the techs that came were both excellent. As far as submitting claims to American Home Shield, I just call the number and try to coordinate a schedule. The only thing is you can’t have an emergency situation where the technician would come out in a matter of hours instead of days.

The contractor, Aaron Plumbing and Heating and Air Conditioning, came out and the tech answered the questions and told me what was wrong.

AHS lives up to their word. Our washing machine broke down and it couldn't be repaired so they replaced it. The claims process for that was quick.

The dishwasher stopped working and I called American Home Shield. Bradley has been here before. He was here last year. And he's got this gal, Laura, that calls right away and makes an appointment for us and calls us the day before and tells us he's coming next day. And I get text messages and tells us how far away he is. And Bradley is a really nice guy. He came, looked at it, figured out what was wrong with it, and told me we needed two parts and he would order them. Laura called the next day to tell me the parts were ordered, and eight days later, they came back and fixed it. It's working fine. I would recommend you get a warranty. It makes life easy when you got a problem. You can just call AHS and somebody will come out rather than you trying to look in the yellow pages or call people for reference. Just call them. So far, the network of contractors has been really good. They're on time, courteous, explain everything to me.

Our hot water heater leaked and I went online to file a claim. Then AHS told me that they contacted somebody to come and fix it. Everything's good. AHS is a very good company to work with.

I had a faucet that needed to be fixed. The first man they sent opened up the bottom of the sink. He said, “Oh, this is a easy fix." And then he said, “Well, American Home Shield wouldn’t pay for all of this.” I didn't say anything then he jumped up and said, “Well, it's unfixable.” I don't think he wanted to do the job. I called AHS again and they sent out another man who fixed it. He was very polite and professional. But then it started leaking again and my son fixed it. That almost made me give up on AHS because of the people they're sending out.

The heater stopped working and it wouldn't blow. I went to do a claim on the website of AHS and their website was nice. It didn't have a lot of detail, but I understand that. Then they sent me the name of the business that was coming out and their telephone number. The contractor's service was swift and thorough. Plus, my heater has been working well since the service. All in all, AHS' service for maintenance is good. But when I had to deal with a replacement in the past, it was absolutely horrendous how long it took. There was some communication lapse between all the different people that were dealt with behind the scenes, they didn't deliver my replacement one time, and it was six months later that I got it.

The heating unit wasn't working. When it happened, it was when we had extremely cold weather. It was an emergency situation. When I initially called American Home Shield, they said, “Okay, we’re gonna contact one of our contractors.” I said, “How quickly will they do it?” I found out the name of them, so I called the Clifton company. They said, “We have to wait to get the green light from American Home Shield.” It all happened in a day. So, I was certainly happy with them. The tech was out the next day. In about five minutes, the tech diagnosed exactly what the problem was and fixed it. It was perfect.

My garbage disposal got to a point where it started leaking. I submitted a service request through American Home Shield’s website and they contacted me shortly after that. They told me to contact Plumb Genius. I did and set up an appointment. I received a text from the Plumb Genius and they gave the gentleman's name and that he would be by shortly. He was prompt, professional, courteous and kind. He removed the defective garbage disposal and had the new one installed in under 10 minutes. It solved the problem and I had no issues after that. AHS is something that I’d recommend. I've used the service twice and I'm more than satisfied with the results. If anyone is looking for a home warranty service, they definitely need to look up American Home Shield before they do anything else.

I had been having issues with one of the burners of my cooktop. Able Appliance came in and they didn't fix it. They said that they were unable to open the cooktop. This was the third time I reported that issue with AHS, so I've given up. Other than that, their claim process has been good, then the scheduling and the showing up has been very consistent. They've fixed other issues in my house, too. But if the home warranty company is unable to fix an appliance, they generally give you a depreciated value of a replacement of an appliance, which is hardly anything. Then the service cost is $75. So, if you add 75 plus 150 a month, you can replace the appliance yourself when it goes bad. All in all, if people are very busy in their lives, they need to go with American Home Shield and people will take care of their appliances. But if you can do some work yourself, then it makes little sense.

American Home Shield has gotten everything that's ever been broken and fixed them in a timely manner. I used them when I had a minor problem with my AC that had to do with something on the electrical coil. A guy came in here and got it fixed in a hurry. He had the parts with him. American Home Shield has done us well and we've had them a long time.

There are issues with the dryer not drying properly. The only difficulty is finding the company to do the service. The first one I dealt with had very little availability and it would be weeks out. So, I had to request a different service company that had better availability. That was pretty easy to get once I requested that. But they haven't really fixed it yet.

Major Appliance Solutions came out for the dryer. There was an issue with the heating element and the repair was done in a timely manner.

My dryer wouldn't heat up and the contractor came out on time. They were efficient and quick. They were very professional. They fixed the problem that I had. This claim was pretty cool. But when my hot water heater went out last year, American Home Shield kept saying that they were gonna have an emergency contractor come out but they never did. So I ended up dismissing the claim and got a contractor to come out myself. It was really cold. American Home Shield was trying to say that the issue had everything to do with the weather but it wasn't.

There was a leak in the pipeline and there was not a lot of water pressure coming out of the faucet. It was a clip that wasn't tight and the plumber took care of that and the pipe. He disconnected the faucet and cleaned it out, and he flushed something out. And the faucet started working fine. I like the process with AHS. I go online and I can request the service. So it's simple. I can even make the phone call but I usually go online. Within 24 hours, their contractor contacts me. I haven’t had any issues in that area. Any of the contract workers or companies that they partnered with contacted me, came right on out and I got serviced.

The plumber that came recently went the extra mile to go outside and check that there might be some problems because we were having problems with both toilets backing up. He showed me outside where the vent is for the roof. He said that animals could be going down there and causing a blockage. So, to get a screen for it and a cap would help. It also helped with the flushing. He showed me how to not have to call them, to just do it with a snake. However, I had a problem when I had my refrigerator leaking. I didn't like the idea that I had to pay a fee and they didn't solve the problem. I was annoyed. But it is what it is.

My service with American Home Shield is good. I had two things. One was my furnace and the other was my hot water heater that's gonna be replaced because it was leaking. It’s being installed on Monday. American Home Shield went through everything and explained everything to me. They were very upfront. I just wish I had a live person to talk to sometimes. I don’t like the automated piece of the process. They put you on the phone and you get on a service. They ask you if you want service then they hit your account while you’re on the phone, without even asking you. They'll then tell you they would follow up with you and I have the follow-up email. There’s no live person where I can say, “Hey, yeah, I want you to hit my account today. Or you know what? I’m gonna call back tomorrow, and do it tomorrow.”

The technician came out and fixed the leak, but he said that I have to call American Shield back to get it rodded out. Water was running fine before he fixed it. I can't use the sink. I can't even wash dishes. There’s water in the sink. As far as AHS, I really like them. They are speedy. They give me good people to work with. I am truly happy that I have American Home Shield because they really take care of business.

The sensors of our garage door were broken then the garage door finally broke. We called American Home Shield and they got service all set up. Things went very smoothly with their customer service and it was easy. They were on point and very informative. A gentleman showed up the next day and he was very professional and nice. As soon as he looked at the situation, he was able to tell me it was a broken spring. He had everything available with him. He got the job done as quickly as possible and our garage door worked right away. He fixed the sensors as well. Before, we had to have one person close the garage door then go out the front if we wanted to go anywhere. Now, our garage door is working beautifully and we enjoy it. They exceeded my expectations.

American Home Shield has been good to us in the past. We're paying a lot of money for it, but it's that peace of mind thing where we're just not sure what's going to break down, and so we've kept it all these years. We've had our air conditioning serviced and there were certain things that the air conditioning people would try to upsell us on, and it was additional cost, and it made us uncomfortable from time to time when it comes to that. They have come through for us.

It's a little frustrating when you call in your request because the people that are located in these different countries don't understand English language enough to be able to respond properly. For me, it was a little frustrating trying to get them to understand that I needed someone to look at my garbage disposal, and let me know if it needed to be replaced, or try to give them the correct numbers off of the existing one. But we got past that and an appointment was made. Then the professional came out and he was very efficient and quick. He also cleaned up his mess. So I appreciated that. Since the repair, I haven't had any problems.

I’m good with American Home Shield. They're covering equipment that I had versus the other companies that did not. But the service could be a little bit faster. Between the initial phone call and the initial company that was sent out, it was two weeks out, which was unacceptable. Then they found quickly another company, June Appliance Company. It was literally within a couple of days and they solved my problem. I like them a lot.

I use American Home Shield for six different properties I have and I've had good luck with them. They are reliable. I used another provider for a couple years but they weren't as good and their pricing was much higher. So far, I'm good with American Home Shield. The contractor that recently came out was terrific. They called me, set up a time, came out and told me what was wrong. They got back with American Home Shield then got back with me and said American Home Shield said to do whatever they needed to do. They did and came when they were supposed to. I was real happy with their service.

I love having the protection with American Home Shield. Recently, a plumber came out for the sink that was clogged. They resolved the problem that we had.

Keeping AHS is a lot cheaper than having to pay out of pocket and their process is pretty quick. When we ask for them to come, it’s usually a day or so by the time they send somebody out. I had a claim for the heating recently when it wasn't kicking on during the snow days. The tech came out, switched out the compensator, then left the ticket open for three days to see if anything else happened. And everything seems to continue to still work. He knew exactly what he was doing or at least pretended to know it. The tech I had before him was knowledgeable as well. All in all, I would tell any homeowner to get AHS. It's a big help.

I've had two requests. One was rekeying the house, which the gentleman came in, and knocked it out really quick. The second one I had was about the dishwasher in the house that was not properly secured. AHS sent a fellow over to take a look at it. He said that apparently, the homeowners swapped out countertops, and so there was no way that he could secure it in place. He said somebody else may have a solution to this, but he didn't, so Home Shield should be getting back to me on a possible $75 refund, or finding somebody else who could actually solve the problem.

I wanted to have my furnace checked. So I called AHS and told them I needed somebody to come out here, and they did. The contractor was here in a timely fashion and they were very professional.

The furnace didn't heat at all and I called AHS and asked for somebody to stop by. The contractor investigated the furnace and it was able to fire up again after they switched it on and off a couple of times. I did that myself and it didn't work. But when they did it, it worked. The guy also cleaned a few parts and that helped to get the furnace running. He was suspecting that the fuse may be faulty so that was what they ended up doing.

We've had to use American Home Shield a few times and I'm enjoying their service very much. At first, I was worried about going through the third party, having them schedule stuff and it's gonna take forever. But requesting service is too easy. You go online and fill out the stuff. Within 10 minutes, something’s in the works already of them having the contractor come out and talk to us or send us an email that it's been received. It's perfect. Plus, I've always had someone at my house within 24 hours. At first, you’d see some of these companies and see the reviews, and they’re low. But once they got this corporate deal with American Home Shield, it turned some companies around. I've had nothing but good people. They've realized that they got the contract and should not mess it up. So, they send their best people.

Reaching American Home Shield's customer support is a little difficult. Once you reach them, it's okay but the vendors are normally taking more time than the expected time. American Home Shield should have their vendors immediately answering questions.

Our appliance stopped working, but then we found out that the fuse had blown. The guy that came out was terrific. He couldn't do enough to make everything right. It was a good experience. I also used AHS years ago and they were terrific.

Lately, it's hard to find a contractor then get someone to show up but AHS helps me with that. However, they should not increase the prices 25 to 30% every single year. Also, I can't get a new contract with the coverage I have because it's grandfathered in. My house is covered for everything. You can only get X amount of things, and it costs twice as much as what I'm paying. Even though my prices still go up a lot every year, the newer contracts are even worse. But American Home Shield still works.

Something was wrong with the plumbing. The contractor did fix the problem, but the water comes out slow. So, I have to call the contractor back. Other than that, it has been easy when I call American Home Shield.

Our hot water wasn't getting hot. The plumber came out, found our issue, and fixed it for us. It turned out that when you turn the hot water, the safety thing underneath the handle to mitigate how much hot water comes out was turned all the way down. So, he just turned it up for us and he did a great job. Everything’s been great since then. With American Home Shield, I don't have to pay full price to fix an issue. I can just pay whatever the call out fee is for, which is 75 bucks, then I get whatever issue fixed or addressed. Or they teach me what's wrong and that way, I don't have to use the warranty in the future and I can fix it myself.

When we had an electrical issue, Conductive Electric fixed it very quickly and cleaned up the mess, and left. I’d use them again as they were so nice and professional. Overall, American Home Shield has taken care of everything just as agreed to when we signed up.

The pilot light of the gas furnace was lighting, but the gas was not lighting. I went on the website of AHS and made a claim. The process was pretty easy and the feedback was very fast. I figured it was the gas valve, and sure enough that was what ended up being wrong with it. So, replacing that was what fixed it and since the tech came out to do that, it has been working well.

The tech was very capable and he knew exactly what was wrong with the washer. Then he got the part ordered and had it done within a few days. AHS took care of the problem and they were quite efficient.

I had a leaking valve for the clothes washer. The techs fixed it really quickly and did a good job. However, they didn't give me a call when they were on their way 'cause they told me they were going to call me in 30 minutes. They just showed up at the house.

The washer had a very loud, banging vibrating noise and then the dryer had a very loud squeaky noise. When I first called American Home Shield, there were several complications that had happened but then, they corrected it. But the thing is, I had to call them in order for somebody to correct the issue. I was expecting a call. When I generated the service call in December, nobody called me, not even the appliance company. I had to call back. So finally, it was initialized. DNG Appliance Services called me that same day and said that they were gonna schedule me and asked me the best time of the day or whatever business hours they were operating.

I had an electrical problem recently. My outlets were not working in two of my bedrooms and my outside light. I had this problem earlier and AHS sent out A & B Electric. They fixed the problem but it lasted for about a week and I had the same issue. When the new group came out, Irby, they found out it was just a breaker trip. So they fixed it and everything is fine. The claim process with AHS is a simple process. One thing I was a little disappointed about though was when I had a problem with the dishwasher. They fixed it. But I had the same problem and it was past 30 days. It would be good if the time frame under the first claim was extended longer than 30 days. But AHS is pretty quick about responding and sending someone out. It's a good thing to have.

We were told that American Home Shield is a really good company and that they cover everything so we went with them. I put in a claim when the water heater was not working. When I tried to call in initially, the person on the phone told me that the claim wasn't covered because it was pre-existing. It's not covered until somebody goes out and appraises all the appliances then it would be decided. I called the real estate agent because that was not what she told us. There was a rep for the company that they work through. He told me not to call and to go to the website, put in the address, and request the service. I did that and that was how I got the plumber out and he looked at the water heater.

The main valve that feeds the main line to my sink was leaking and I couldn't fully turn it off. My faucet was also leaking. I called American Home Shield at night and got assigned a technician. The next day, I called the company. They were great. The gentleman kept me informed of the work that was being done, any kind of issues they've encountered, and a resolution. It turned out that it was an internal issue for my faucet. It wasn't anything that they could fix. I would have had to have bought a new faucet, which I had one at hand. They were kind enough to install it as well and get it to how I like it. So far, American Home Shield has been really great. I submitted another claim yesterday for my oven. As a new homeowner, I like the fact that I have that service at hand. Sometimes it's really hard to get a technician when I try on my own and I really appreciate a middleman in there to kind of get things moving.

The tech repaired the thermometer of my water heater. He took his time to explain it and I appreciated that. I like that AHS gives assistance to those who have no warranty on their house. But I had one claim that didn't go through and it was unfortunate. I dislike the limited coverage on that part.

Westside Air Conditioning came out to address an issue where my furnace would not turn off. The first time they came out, they responded the next day. Then, we thought the repair worked but the issue came back. I had to call them again. I submitted the request on a Thursday evening and they called me first thing on Friday morning to schedule. They came out Monday morning and they were able to resolve the issue the second time. But we had an issue with the dishwasher this past summer and it was December before it was resolved. AHS could have somebody follow up if they're waiting on parts, just to make sure that the parts got ordered and that the technician did what they're saying they did.

American Home Shield is the worst company to deal with. They took my money for years and now my furnace died and I have been without heat in the freezing cold. They want to pay me $2,400. total for a new furnace and installation. This is criminal. Run from them!

I had a running toile and it was around the holidays so I was happy to see that AHS was able to get somebody out quickly. Also, the guy from A Water Solution who came out told me exactly what the problem was and addressed the leakage.

I had a couple of issues that American Home Shield has taken care of. I'm not afraid to put in a request for something and it's working out well. With our recent issue, the plumber had to go inside where the water comes from and replace a piece. Then just a few days after that, I had a leak on the floor and I did not know where it was coming from. He came and tightened some stuff, and it was fine. Also, my hot water tank stopped and it was electric. The guy came, took the panels off, and pushed the reset button. He showed me where it was and he said, “If this continues to happen, we may have to do something different. But for now, let's try it and see if the reset button will work.” So far, it's been okay. Overall, I am happy.

A repairman fixed the refrigerator and was thorough with it. It's running good now and I appreciated him. It was quicker this time with the refrigerator but I've had to wait a couple of weeks for a contractor to come on previous claims. I’ve had washer and dryers that needed fixing, and it ended up in months. I've had the policy with American Home Shield for too long and I wasn't satisfied with some of the things that I had filed a claim for that they said they didn’t cover but the $75 was being paid in advance. That's a lot and higher than what I used to pay. Their customer service is all automatic with not speaking to enough human. Sometimes you need to speak to a person because you can tell them in more detail what's going on. It's hard getting on the computer and getting to where you need to get with that also. Because I wasn't satisfied with American Home Shield, I have Choice, too.

As far as submitting a claim, that process with American Home Shield has been easy. But I had one situation with one of their servicemen and I've never had that poor of service before. American Home Shield sent out a guy who was extremely young and didn't know anything. But he was taking pictures then sending them back to his boss. His boss came out and looked at things but didn't listen. He was so rude then told me that I was being rude. I almost dropped American Home Shield immediately because of that experience but the lady on the phone talked to me into sticking with them.

American Home Shield did well on my claim. But my other client was so upset about what happened yesterday with his claim. There was an issue with the AC and the contractor said that he had to pay 700 for participation because it was an AC issue. My client paid 700 and waited two to three months for the parts. When the contractor went there yesterday to install the thing, they were asking for another 600. They even fought and my client was told, "If you don't want to pay, then we'll not install." My client had no choice. He felt it was a scam and he submitted a report to American Home Shield. Supposedly, American Home Shield will be the one responsible for talking to that contractor because they're the ones who sent that contractor. American Home Shield emailed they can't do anything because it's the contractor. That's the sad and frustrating part.

A part in our heater was worn out so the tech replaced it and it's running well since.

Our furnace stopped working and the contractor had to come back the next day because they didn't have a part. But they got the part the next day. They got it kinda jerry-rigged for the first night. But it works perfectly now. The contractor has always been fantastic. AHS did a great job.

American Home Shield does most of the hard work by finding whoever is going to fix my issue. In my recent claim, my dishwasher was leaking. The contractor came out quickly and then they fixed it by replacing a valve. It took them about five minutes. The only complaint I had was when my air conditioner went out. I didn't like the fact that I paid $75 ahead of time because at that time AHS couldn't send somebody for weeks and it was in the middle of the summer. I ended up having to call another air conditioner person to come and fix it. Then it was a hassle getting my $75 back. But other than that, I would encourage people to get this warranty. I just would tell them to call somebody else for the air conditioner.

I’m more likely to put the claim in online to American Home Shield, and we’ll get a call within the first 24 hours. This last time with the pool pump, we put the work order in on a weekend and the contractor called me within 24 hours. They asked what was going on a little bit more in depth and even asked me to take some pictures, which I was able to do. They were out there on the next business day and replaced it. The guy even gave us some tips to take care of it. It was a very good experience. I've had AHS for two years but it just renewed in January. Most of my family has it and I haven't had an issue yet with them. They've been so easy the entire time. We've had multiple issues that we've had to get fixed and it is no hassle.

American Home Shield is the best warranty company that I've ever worked with. I have them on all of my properties. They are the number one company that will come out and pay for the service that they're saying they're gonna provide and their website is easy. But they should get us more vendors. Getting the people here to repair is hard because everybody's so busy and understaffed and usually, it takes a day or two.

The air conditioner was not working. There was a small part in the inside unit that had blown and it was blowing a piece on the outside unit as well. So the tech replaced both of those and everything has worked fine since.

I had a furnace go out and a repairman wasn't there for almost a week. But I've had other claims with AHS and those claims went fine. There's no problem with them covering or what they did. It's just if I have to call them for something, it takes a long time to get a contractor out to look at the issue.

If the claim's an emergency, we're gonna have to pay out of pocket and find our own person. If it's not and we can wait, then hopefully, we get someone good, so it just depends on who American Home Shield sends out to us. Last year, we had a plumber who really screwed up our plumbing. I would not let that company come into the house again, even if American Home Shield sent them. When that happened, I could not get anybody from American Home Shield to help me remedy the situation. They just kept telling me to call the same company. They weren't hearing me that that company was bad, and they shouldn't really be working for American Home Shield. We ended up just paying someone to come out and fix it through American Home Shield and it was a very difficult process.