American Home Shield Reviews

I typically submit claims over the phone. I understand how work is outsourced to other countries but I sometimes find it very difficult to communicate with the person on there because of their accent. A lot of times, their accent is heavy. Also, I did not like the process of when I called about my dishwasher, where they sent me a link and asked me to take a video of what was going on. I don't know what was wrong with the machine. I know it was leaking. And they asked me to do a lot of, “Take a video from this angle, take a picture from that angle.” I don't want to do that. I want someone to come out and assess the problem.

Whenever I have a claim with AHS, I prefer calling in and it's pretty simple to do. But some of the contractors that they pick aren’t the best. If I was calling somebody to come out, I might not call the same type of contractors that they're sending. Other than that, I recently had a leaking main sewer line and the techs from Bishop Plumbing took care of it. They did a good job.

American Home Shield was gonna put out the service for three more days but I explained to them that it was both toilets and they got the contractor out the next day. The toilet wouldn't flush and it would make this horrible knocking sound when you go to my bathroom and try to flush the toilet. They fixed the issues and they were awesome. Also, the handle on my bathroom toilet hit and they fixed it. They went above and beyond and they were nice. I'm newly separated in a divorce and I had no clue what to do. So, thank goodness that we have AHS.

I had an air condition issue and American Home Shield sent out two different people. The first contractor said that there was mold but there was none. I asked him directly not to confer with my tenants and he did, and it has created a firestorm with some tenant. I had two other companies come out to confirm that there was no mold in the area or in the attic.

We had a leaking shutoff valve. The initial plumbers that were dispatched was a company called F6 Plumbing. They were on time and very courteous. But their solution to fixing the problem was cutting out the drywall and putting a new valve. It just so happens the valve is in the kitchen, and it's wallpaper. Why would they want to replace the valve instead of replacing the internal washer in the valve? They said it was their company policy that they didn't repair that. They just cut out and replace the old one. Well, I was not happy with that at all and they left. I requested a second opinion and that's where Lonestar Water Services got notified. They came out very promptly, replaced the washer in the valve, and solved the whole problem in about 15 minutes.

Same Day Air Repair was dispatched and they found we had a filter that wasn't sitting right in the unit and it was making a sound like an insect, like maybe a bearing or something that needed to be oiled because the sound was coming from the inside. I thought it needed to be done before something big happened. I'm waiting for the noise to go away, giving it some time. I changed the filter out too. It's still not sitting in there right.

The contractor replaced some part of the AC that was burned out. They replaced it there. The tech was knowledgeable and professional. The repair work was excellent and made the AC work again. However, I would like getting a receipt. I didn't get any form of what was exactly done for my record. Other than that, when something breaks down, I can just call and American Home Shield sends someone to fix it.

I sent the request and the rekey tech could have made it that day but I couldn't. So we scheduled two days later. He was on time and everything was perfect. I also used AHS for electricals because when I moved in, there was no electricity in the master bedroom. The tech fixed that as well.

A part on the air conditioner wouldn't click on. The claim submission process to American Home Shield was breezy. The technician that came out was a good guy and he was knowledgeable. Having American Home Shield is beneficial and you don't have to go through the hassle of waiting a long time for an answer, a reply or a phone call.

The freezer part of our refrigerator stopped cooling so I submitted a claim to American Home Shield through their app and let them know what was going on. I let them know the model number of the refrigerator and I also paid the service fee, which is just 100 bucks. They make the process really easy online and it was nice. American Home Shield sent me who they assigned to my claim. It was Sears. I get a date and time that's available. As long as we accept that, we're good. In this case, I accepted because that was the soonest that technicians could come. They made sure that we were good with the time that the technicians would come out.

The technicians from Quality HVAC were on time and they texted me when they were heading my way. It's always quick and easy with American Home Shield and I’ve never had a problem with them.

Sometimes, I would like to be able to talk with somebody on the phone. Not only American Home Shield, but some of the companies now do not really have people that will answer the phone. They want you to do everything online. I'm kind of old school. A lot of times, I have a question that cannot be answered through a chat. So, I'd like to speak to a knowledgeable person. Also a lot of times, there are people on the phone that don't know anything or can't speak English. That really ticks me off.

The website is very intuitive. You simply just submit. It has a couple of options to choose from. And then you also could input additional information. I put in my claim, then I got a response within 24 hours with an email saying that American Home Shield assigned me a contact. The contact from the appliance and the plumber reached out to me because I had two claims. And then, they finished it within two days. So fast.

Once I called in a work order to AHS, it took several days for the repair person to come. Then, when the techs came in, they knew the model of our refrigerator, it took them another several days to get back and get parts and come with that. But All Coast Air came out recently and the tech was great. He did the seasonal tune-up to our heating and air system and he was on time, professional and a very nice guy. He did a great job. I've always had good results if it's a heating and air issue. Anything outside of that, like a kitchen appliance, it seems like it's never quick.

I had a clogged toilet and the repair guys unclogged it. They were very professional and answered all my questions. I had great interaction with them and it was a seamless experience with American Home Shield.

There are times when I call in to make a claim to American Home Shield when I need to talk to a human being for one reason or another. It's an ordeal to try to do that. So, I would appreciate it if there was a better way to get out of the automated system and talk to a person without first paying my deductible. The issues that we've had with AHS have always been related to whether the contractors that they sent out were confident. There has been times when they've sent out several different companies with technicians that didn't have any idea what they were doing and it sometimes took three appointments before they got somebody out there who knew how to do a repair.

I noticed that there was water on my master bathroom floor and the trim of the baseboard was wet. The house was newly painted so the paint was chipping in that area. Also, the faucet was leaking hot and cold on one sink and hot on another. I put in a claim to American Home Shield specifically for the water in the toilet because I didn't want any more water damage. I did that online and I was assigned to SWAT. They weren't going to be able to get out to me until the following week and I thought that was not a good thing because there was water leaking. I was especially concerned about the toilet.

I have a KitchenAid stove and it has two lower ovens. The gas cooktop portion but both the ovens weren't working. So I called it in and American Home Shield sent a service representative out. He determined that it was the ignition on both of the units. So he replaced them and it's been working fine ever since. So I'm pleased. Our premium right now with American Home Shield is a little over 500 a year and then we pay $100 for the service. Our house is fairly new and the likelihood of something going majorly wrong with my appliances and different things are pretty slim. So right now, we're at loss because we only made one claim.

The element at the bottom of the oven burned out. I put in my request. I like that American Home Shield gets my information to the contractor, and that they get in touch with me quickly. I also signed up for text messages, so I get text alerts when appointments are confirmed. Also, the website is easy to navigate. AHS sent the person over. He looked at the element and got the information on the oven, and told me that it would take four to five days for the part to come in. It took less than that for it to actually come in. And then they made an appointment, came and repaired it. The tech was done in 15 minutes. It's $100 every time they come out, so I have to make sure that I am prepared to pay that. It's not a lot, but it depends on what's going on.

My freezer and refrigerator weren't cooling. The technician came and was very polite and professional. It still is not cooling and I have to wait for Lowe's E-Gift card to get to my email. Nonetheless, having a home warranty is very reliable. If something breaks, it's a good thing to have. I would highly suggest getting American Home Shield.

We live out in the country and AHS helped cover my well pump, stove, refrigerator repair, and pool pump. That's just over the washer and the dryer over the years. It's nice to know that when something does go bad and it's not something easily fixed, they're just a phone call or a website away. The only issue I had was when my air conditioner went out and parts had to be repaired. They ended up sending the wrong part. This was, of course, during the summer and 100 degrees outside. But AHS was really good with regards with reimbursing extra fans and that type of a thing to get through it because they realized it wasn't our fault and things were taking an unusual, lengthy period of time. They're above and beyond.

My experience with American Home Shield has been excellent. The best thing is that each time we've called, they had someone show up the next day. It hasn't been like, “They'll be there in a week,” or “They'll be there in four days.” But the first call I made for my stovetop, I had a bad experience with the tech that showed up, just not being knowledgeable and not being helpful. He told me to go to Home Depot to buy some parts. I was very disappointed in that. But AHS eventually sent another tech who did the complete job and fixed everything for us. Efficiency Experts also came out for my AC claim and they were awesome.

I had a preseason checkup. The contractor came out and went out to the machine. They were very professional. Everything was fine. I like American Home Shield's plan and pricing. This our first year we've had them and it seems to be going okay.

We called American Home Shield when my microwave broke. The process was very simple and easy. My assistant took photos on the problem and sent them then Randolph came. He's an hour away from my house and that was an issue, but I didn't care. Initially, I did but it all worked out. Everything went fine. Randolph was professional and a gentleman.

We purchased a new home and we changed the locks. The locksmith that came was very professional and efficient. He took care of the job.

I'm not always sure that American Home Shield is going to cover everything but for the last couple of times, they've come through. We had some incidents where we called them and they were like, " Well, we don't cover that," or, "We can't be there in many days." There was one time when they didn't have a plumber on the weekend. It was like, "Well, you're supposed to. That's why we have this contract." They call me but that's not responding to the emergency in 24 hours, that's just responding to my phone call and that's not good enough. I tried to say, "Well, one of my contacts said they would get working on it within a certain amount of time, then they should authorize another contractor that was outside network," and they wouldn't do that. So, that was a fight. But the last couple of times I've used them, they showed up when they said they were going to show up. I'm still building up the trust thing with AHS though.

I had an experience with American Home Shield about 48 hours ago regarding my garage door opener. They sent the first contractor who was unable to fix it but I was very happy that one of AHS’ representatives called me back saying that the contractor filed a report stating that nothing could be done. I said that I'm an electronics engineer myself and there are ways to do it. The lady said that she was immediately going to assign me to a second contractor in my area. She was very nice and receptive and it was solved. This particular contractor was excellent and resolved the issue within 25 minutes. Throughout this procedure, AHS was in contact with me and they were very good.

I sent in a claim for the shower. You could turn hot, and then the cold was a little wobbly and not working. The contractor that came out found a valve had to be replaced in our main shower. They had to come back because they had to order a part. But that part came in pretty fast and they were able to come back within two days. Their professionalism and quickness to find the issue impressed me. I have a fairly older home and every time we had a problem, I'm glad that American Home Shield was able to find the repairs that we've requested here in the last three years since we've had our warranty. It's really good to have them. The cost would be way more if we didn't have the warranty.

I put in a request for my garbage disposal that was leaking and the service was fine. I will recommend AHS.

Our neighbor has the same house built and their air conditioning unit went out last year. And since we have the same house and the same equipment, there was one out. They have American Home Shield and they had them come out and replace their AC. When we saw what AHS did for them, we had it by the end of the week after they had their AC unit installed.

The tech was nice. He checked things he didn't have to, and he did a great job. We joined American Home Shield so many years ago and it’s been very beneficial getting stuff fixed. Sometimes we have to wait for the technician to get out here, but other than that, it's all right. I figured they're doing a good enough job, I'm not switching.

The ice maker was broken and there was a piece of the refrigerator that broke off. The tech didn't say what caused it, he just explained what was wrong with it. I like his professionalism and the time that he took to replace the issue. He was personable, quick, efficient, and did a great job.

My washer wasn't working. It was showing a code. I submitted a service request on American Home Shield's website. They said that I would be contacted within the next business day. The service person was very personable and efficient with looking at the washer and diagnosing the issue. AHS had to replace the washer and I got a brand new one. It helped greatly because I didn't have to worry about replacing it myself. They sent me an email, I clicked the link, and then I went through all the washers. I could choose one that was a straight replacement or one that was extra money. I chose the one that was the replacement.

I could have done without a sales pitch to try and get me to purchase a new pump. I have the warranty so that these things are repaired. That's what was requested, that's what I expected, and that's what I wanted. I don't purchase it to give contractors an opportunity to make a sale and I certainly don't need somebody trying to pressure me into that. I'll make those decisions on my own and I'm perfectly capable of doing that. That's the issue I have and American Home Shield needs to do something to prevent that from going forward. Then the website was a little buggy. I had to keep putting in the credit card information. But eventually, it went through. Whenever my friends complain about a competitor of American Home Shield, that warranty company gives people a lot of issues. I also see a lot of bad faith claim practices. I recommend American Home Shield all the time.

We built the house three years ago. Underneath it is a water filter. We forgot all about that water filter until we started having sediment coming through the showerhead. We went down to try to change that but we could not figure out how to get the pressure off of the system in order to unscrew it to change the filter. I didn't think that was something that American Home Shield did. My husband was like, "We need to call them." I was like, "I don't think this falls under the contract that we have." "Well, just call them anyway." Because it does not specifically say filter. It does say plumbing. So, the warranty is very important. It was nice and easy.

Creating a service ticket is easy and so far, American Home Shield has been very successful. I recently had a slow drain in my shower. They gave me a time window and the tech was early but they let me know. He got the job done quickly and I was very pleased with the work.

The hot water heater was leaking and the tech changed out the valve. I like American Home Shield’s quick response.

I had two people come out, one was plumbing and the other one was to fix a washer. They were both excellent. The guy that came out for the plumbing was very knowledgeable. He said that it was not the plumbing and he couldn't fix it. But he told me exactly what piece it was in the washer that needed to be fixed. Then he took off the hoses that were on there because I couldn't take them off and then put the new ones on. American Home Shield has really good contractors and the service is great. Even when I requested to change the first service to someone else, they just took the call and they were pretty quick with it.

The water was leaking whenever the AC was turned on. When the contractor first came in, they weren't able to see the issue. They asked us that we needed to open the sheetrock and create access so they can look. So we did that and then they came back again. They said that there was no drain line, and now, we're waiting for American Home Shield. This claim has been open since April and I don't know what's taking so long. I called Home Shield today and they called the AC company. The AC company just submitted the issue to them, so they're reviewing it.

I had American Home Shield for at least 15 years when I had my house in Chino and then I sold it. I'm now leasing a property and then I bought another one. But this time around, I've called them and I ordered it, and I wanted the $75 service fee and they ended up giving me $100 service fee. I tried to get that changed and it took a lot of phone calls. I don't understand how it could be so difficult. Two months went by and I hadn't used the service. Then they wanted to charge me an extra $10 for the months that I didn't use it. Instead of $33.74, it's gonna be $43.74. Why should I do that? But I just wanted to get this changed and get it done right so we did it. I approved $20, and then the 43.74 as the monthly charge.

I signed up with Home Shield in January. I also had them a couple of years back then I changed to Choice, but we didn't like that company. They were a pain in the neck. I didn't even send them one repair all year and I have to call them 10 times before they even send somebody, which was too long. On the other hand, AHS is very prompt and they take care of the problems and we can talk to somebody else. If there is an emergency, they can put it on emergency calls, so that's nice. When we had a problem with our boiler, we called AHS. They sent somebody and it was taken care of.

The tech from Sears of Greenville came out for the thermostat in the oven that wasn’t working. He knew his job.

Everything went through fine when I submitted a claim with AHS. It was good when the tech came out. He replaced the faucet and he had all the parts. Everything was good.

I have two hot water tanks. The first one went out and we couldn't get it relit. So I called American Home Shield and they sent us Kyle Plumbing. That was the first time I had that company and they were fantastic. They are out of Wagner, Oklahoma, which is about 15 miles from Muskogee. The tech told me when he would be there and he would call me when he was on his way and that was what he did. He was right in there, got it fixed, and cleaned up the mess. Then my other one did the same thing, but on both times, they were very professional and did their job and left.

The capacitor that actually starts the fan blade in the condenser was dead. Submitting a claim with American Home Shield was easy. A couple of clicks on my phone or on my computer and I was good to go. They gave me everything that I needed to know, immediately set me up with an appointment, and told me what company would be coming out. But I was not very satisfied with the whole package of service that I received. I have looked up AMP Mechanical and they're not very highly rated online. They called me at 7:20 in the morning the day after I put in that request on American Home Shield and I was asleep at the time. So I tried to call them back several times throughout the day and unfortunately, I wasn't able to get ahold of them at all. I contacted American Home Shield and they weren't able to get ahold of them either. They did come out and I was really happy with the tech that they sent.

The repairman took four days to come out for my claim. He indicated that they didn't get the work order till that morning. I was notified that the claim had been assigned the same day that I put it in. But he said that American Home Shield told them that the first company they chose didn't have enough plumbers to come out and assess the problem. The first repairman came to assess the problem with the water heater but they didn't pick up that the pipe was also leaking. So I had to put in another work order about the leaking pipe and pay two different deductibles.

I went online to the American Home Shield dashboard and submitted the claim. It had a $75 service charge, which seemed affordable, and the people who came out to do the work were able to make the repair quickly. They diagnosed the problem quickly too and had all the parts they needed. They did a good job. They showed up on time and made the repair timely. My only complaint would be is that their schedule was full. It was my clothes dryer so it was hard not to do laundry for two weeks. If they could have come a little faster, that would have been better but I can't fault them for being busy.

The reps of AHS were courteous, like Johnny-on-the-spot when I called. I had to change it one time before, but within three days, the guy had called me to set up an appointment and everything was great. Recently, the electrician checked stuff that we needed checking and then what I thought was a problem, he said it wasn't. He was really professional. One time though, I was going to have them check some plumbing. Wade's Plumbing did not call me. They sent me an email telling me what time they were gonna be there, to make sure somebody's there. But my daughter and I need to work so we just canceled them out. But I still got charged for the thing.

In my first experience with AHS last year, the people they sent out seemed almost like a scam to me. They said that I needed a certain thing done to my air conditioner and that it would cost $1500 for permits, and I'd be better off getting a new system. Then, they tried to sell me a system. I didn't buy it. I got other opinions and so, that was alright. But Millennial HVAC was good. They put in some Freon and I had to pay for that but that was expected. The only bad experience I've had with AHS so far is the duct work. It was going bad and it was supposed to be covered and I turned it in. They turned it down for different reasons I can't remember. Still, it’s good to know that AHS is there in case something major goes out, if they'll cover it.

I had a coolant discharge problem on my AC and I requested for a service in my account on American Home Shield's website. The tech who came out was wearing a mask and kept a distance. The service was good.

The rep was real cool. He got here on time. He was real professional and social. He did a good job. He looked at the unit outside, then looked at the unit upstairs in the attic, and made sure everything was good. He gave me a couple of recommendations, and filled the unit up with Freon. Now, everything works good. When I submitted the claim, I did it online but I called the representative afterwards. Because when I did it online, they set me up with the company that was going to do it and the date they gave me was a week out and that was unacceptable. So I had to call a representative up, and then she went ahead and expedited it. Everything worked out.

Submitting the service request with American Home Shield was easy. I don't have to talk to anybody. I did it on the computer. They responded right away, so it was great. The guy then came in and was on time. He was very professional. He inspected the washing machine and answered my questions about it. I recommend AHS because they would give me the number to the contractors, and I could talk to them in person before they come out here to make sure they could do the job. I've only had a couple of people, but so far, everybody seemed to be professional and belong to a service.

At first, it was going to be a while before the tech would show up because he was booked. But it was fortunate that he was able to come out the next day and take care of us. I was a little concerned because when we didn't hear anything back, we contacted the service provider as stated on the AHS website and they were a little short with my wife. But when the tech showed up, he took care of everything that he could find that was wrong. He was courteous. He seemed very professional and he knew what he was doing. He serviced our inside and outside units. He briefed us on what he found. My only concern with American Home Shield is the length of time it takes to get somebody out to look at a problem and address it. In this case, it worked out. The tech had a cancellation. He was able to respond very quickly. But the two times that we've done, we've had to wait a matter of days to get somebody out here.

We’re very satisfied with the service from American Home Shield. They’re very quick and responsible. When I submit a claim, the notice is 24-48 hours but typically, I see something within 24 hours. With AHS, I don't have to try and find the contractors and go through a million different reviews. Everything in the process that it is right now works out well for us. For the garage door, the tech was phenomenal. He was punctual and he called beforehand. He was very professional and explained everything he was doing.

A dishcloth went down to the garbage disposal and the tech ended up getting it fixed. He had tools and stuff that he could reverse the blades and he got it out. It didn't cause any damage to the disposal so that was a blessing. I like American Home Shield because they send out people who were screened, reliable and wouldn't hit you up for a new disposal. They'll do what they can and let you know what the problem is. So, I'm impressed with the company.

I called American Home Shield and they were great. The tech that came out was great as well.

The tech from Southern Comfort came out and checked our air conditioner. He also looked at the furnace. The furnace and the air conditioner were old. He found some things that needed to be repaired and he submitted that report to American Home Shield. I asked American Home Shield to let them be the ones that did the work because they had come out through American Home Shield. The older furnace that has been there for many years was not sufficient to go upstairs. So, we put in a heat pump upstairs.

I'm glad that I have American Home Shield. With my recent claim, the refrigerator part wasn't cool enough. The tech came out and he needed a new hinge on the door. It wasn't closing properly. He did that and I still felt like it wasn't cool enough, so he came back out and fiddled the register on the side. It's not quite as cool as I would like, but it's okay. I kept thinking I should call him back out one more time and see if there's anything else he could check.

My water heater pilot light would not stay lit so I couldn't get any hot water into the home. It was an easy process getting my claim filed. I sent my request in on a Friday and somebody finally came out on Tuesday. He looked at it and he had to order the part, so that took another day. He came out on Wednesday and replaced it. Everything's working great.

It wasn't difficult submitting a claim to AHS. But I was wondering if I had the right location or company, because when I talked to somebody, it was somebody from overseas, and I could barely understand them. So, I was confused, 'cause I didn't know if that was legit or if I dialed the right number. Because I couldn't really find my policy at the time, so I just googled American Home Shield. But when I talked to the representative, she said she was in Korea.

The tech that was dispatched for my plumbing issue was excellent. He identified the problem within 20 minutes of being here and he was wonderful. However, the first contractors that we called in about the stove came back out six times and AHS continued to send someone different, which I didn't like because I would have liked them to stay with the same person who knew the issue instead of starting over every time with somebody new and having to go into what was going on. Other than that, everything was fine.

I didn't notice that there are two large springs at the top of the garage door, and one of them split in half. So, I couldn't get the door open. The guys who came through American Home Shield did a great job. It took three of us to get the door up with those two pulling while I hit the button to try and get it. They replaced the spring for me. The claim submission process was easy. When I called back to see if I can get my deductible back, they said, “No, you can’t get it back. You put in the claim. And we sent somebody out. And that's part of your process.” I agreed with that. The guy said, “Next time you have an issue, when you call, tell us what it is, and we can tell you if it's a covered item before you make the claim.” That was pretty good of them. I'm satisfied with what's happened so far.

I had American Home Shield twice. The first time, I had it for about a year and a half. We had an issue with a vendor that came out and they took about three months to fix my refrigerator during the summer. After that experience, I was very upset, so I cancelled American Home Shield. I did not have any warranty for about a year, but an offer came in that was really good. I was paying $50 or $60 a month before, but they gave me a discount to where I'd be paying 39. That's why I went back to them.

Our microwave wouldn't unlatch. We submitted the claim and I heard back from them within three hours. Then they scheduled an appointment to come out the following day. The tech came out, looked over everything, came up with a diagnosis, went back, and said that they would have to order a part and let the warranty company know. They called a little over a week later and then they came out that day that they called me, and fixed it. The technician put everything back the way it was supposed to because the microwave was built into a wall. American Home Shield is very affordable and the coverage is really great, especially with the combo plan covering everything. You get really great coverage and the speed of service is great.

I went to American Home Shield for two things. One claim was when the air conditioner wasn't working, and then the second claim was when I got a service for the air conditioner. When I sent in both claims online, the website told me that I would get a phone call from the contractor within 24 hours or that I could reach out to them to schedule. The contractors were both good. The first person that came out did the thermostat and he recommended that since it was a new system that I get it serviced. Then the person that serviced the air conditioner was here for about 30 minutes and finished the work. As a first-time homebuyer, American Home Shield has been great. I've called them up for quite a few issues that have happened and every time, I've had pretty good service.

The air conditioner had flipped the breaker, which it had done about a year ago, and I called AAA Affordable Air to come out and check it. They were the ones who recommended American Home Shield because the one I had was a lot of talk and didn't do anything. I'm very satisfied with AHS.

I two people come out for my air conditioner and they were from different companies. They looked at the system and told me what was wrong. I had a leak. Both of them said the same thing and they said that American Home Shield would be getting back to me. Everything's fine. It's just that I'm still going through the process because I haven't gotten the air conditioner fixed yet. Other than that, American Home Shield is a good service to have.

The air conditioning unit was not cooling and A-US Air Conditioning did a great job. The tech was super on time. We live out in the country and we are not recognized on GPS. So, he called ahead and got instructions. He came right to the house early on Saturday morning. He located the problem and took care of it right away. We've had American Home Shield for years and we always had excellent service.

My washing machine went out and I had a bit of an issue with American Home Shield. It was an old washing machine. I had to wait three and a half weeks for them to decide if they were going to be able to find the part so they could fix my washer. I would be happy with that, but it took them three and a half weeks to figure that out even though the washing machine was 14 years old and the repairman had already told me that they were not going to be able to find this part. AHS was going to replace it. But they were going to replace it with something that I didn't like so I had to cash out. I was without a washing machine for two and a half months and it was crazy. But once they decided to do the cash out, I got my cash out money really quick.

My dishwasher needed a new motor. A tech put one in and he discovered when he was testing it that there was a crack on the wall of the cabinet. That cannot be fixed and I had to have a new dishwasher. My claim started in February. We had to wait for the motor to come when the man first came. That took over a week. Technicians came back and ordered a new dishwasher. That was another wait.

The air conditioning unit wasn't producing cold air. The technician that came out was really confident and perfect. Everything's working great. There is just one comment. I live in a high-rise condo in Las Vegas and all of them have special requirements for the contractors to come in. Most of the contractors that American Home Shield has don't satisfy those requirements. They don't have proper insurance, for example. I can't submit anything online because it's very likely I'll end up with a contractor that can't even get into my building 'cause he doesn't have insurance. This is the problem every time for anything.

The technician was professional, polite, and on time. He came in and fixed the problem. The quality of work was better than before. American Home Shield is worth it. Do it.

American Home Shield had someone out for an issue I had. He came on time and was professional. He explained what the situation was and he corrected it. This was the second time that I had that issue looked at. The tech that was with the other company that American Home Shield sent out the first time didn't do much. But this second guy did an excellent job. I'm satisfied with American Home Shield and I'd tell others to get the service.

I've had American Home Shield a long time and when I've needed them, they've been there. I signed up for preventative maintenance that they offered in an email and the service provided by May was good. I also had some people out because the storm had tripped the breaker boxes.

American Home Shield sent me an email. Then I replied to the email to them to do the service on the AC. The technician who did the service was doing good, but one thing that he forgot is to close the back door and two of my cats got out. But he didn't notice at all that he left the door open. Then he noticed one of the cats got in, so he closed the door. He didn’t notice there was another left outside. After one hour and a half, I could see a movement on my backyard. I have the cameras, and I noticed that one of my cats was outside for almost an hour and a half. We have Sphynx cats, so they are inside animals, not outside animals. It was a very bad situation on not paying attention on closing the door. The AHS service people need to be a little more careful when it comes to animals. Other than that, our air is working well now.

When my toilet was leaking underneath, AHS sent a repair guy out and he fixed it. He was very professional and then the company called me a couple hours later and followed up. They asked me, “Was everything okay?” They were a new company trying to get going and they were very polite. It was a good experience.

American Home Shield does a wonderful job and there's nothing that they need to improve on. I've been with them for years and they've worked on the air conditioning, plumbing and refrigerator. My kitchen sink was clogged up recently and the people they sent did a great job. I always try to refer people to American Home Shield. I've tried to refer them to my family but they're skeptics so they’re saying something may never happen, but it works for me.

KSR worked on our AC, and it went good. AHS also used KSR Air before, and we were satisfied with them. They have to get some more parts in. I am waiting, so I can get this fixed and go home to my other house. I need to call them and find out how long it's going to take for the plumber to come back with the parts. They were here on the 30th and found that they didn't have all the parts for what they were working on. So, they're waiting to get the parts and the approval. I live 230 miles away and I need to go to my other house, too, and get my mail.

We have some friends who use American Home Shield and were very thankful for it and successful, which was why we decided we should sign up. It's been great. Our refrigerator was making some awful noises and the tech was awesome, very knowledgeable and personable. He had to come back because there were some parts that needed to be replaced. So, he had to order those and replace them. He submitted his report to the company and see what the company would be willing to do. He made us feel very confident that he was going to do whatever it took to get us taken care of. It was good, and we got things fixed.

We’re thinking of canceling American Home Shield. The contractors end up coming out but there are all these either additional charges and/or, “Oh, we don't do this. We don't do that.” When I signed up for the policy two years ago, I had somebody on the phone for 30 minutes in the car and I had them go over the policy line by line, what they pay for, how much they'll pay and how much they'll allow. All of a sudden, my wife says, "I think if the compressor goes down on the air conditioner, it's going to run us about 6,000.” Normally it would cost 20,000 to 25,000. I said, “Wait a minute. Why do we have insurance?" When you buy insurance on the car and you get into a little fender bender or your bumper, you pay your deductible and they fix the car. It's not a matter of maybe we will, maybe we won't.

One of the switches in my bathroom was broken and the technician fixed that. I had already bought the part. Then my ceiling fan, he said that was more of a wear and tear so they couldn't cover that one. But he told me what the issue was and told me what to do to fix it. I make multiple claims with American Home Shield a year. So, versus me having to pay for things out of pocket as a homeowner, I only pay the $75 deductible. That’s a huge cost savings benefit for me.

Everything went well with my recent claim with AHS. Everything went as planned. Steve Rodgers Locksmithing did a wonderful job. They were very professional and timely.

I'm saving money with American Home Shield. When I want to speak to a person though, it usually takes too long. Sometimes, it might take 10 minutes. However, the recent call I had was okay. I called the 800 number and it asked me to look through a line of a series of appliances that I might need repaired, and then I selected AC. The repairman who came here was extraordinarily nice, professional and explained everything to me.

I was hearing a thumping sound from the ground floor where the heater boiler is. I called American Home Shield's customer service and told them the issue. I checked if it's being covered and they said it’s covered. Then I got a message saying the plumber was scheduled for the repairs, and they asked me to contact the plumbing company to schedule the appointment. The plumber came and he replaced one of the pressure valves. The pressure was very high and that was why that wall was making that noise. He also used the pressure monitor to show me the pressure measurement. Earlier, he showed me the pressure was around 100 and then after the fix, it went down to 50 and I'm not hearing the noise anymore. Overall, I was very satisfied.

The thermostats of the water heater were set around 122 degrees Fahrenheit and the average water temperature at the fixture was only 108.68. The inspector said that indicated that either it was the thermostat or the heating elements needed to be replaced. I requested a specific person from Steven Mills Plumbing. They’re always top notch and their customer service is grade A. Chrissy was right on the money with scheduling and she tried to get them in there as soon as possible.

Both AC units wouldn’t turn on. In both cases, Summer Breeze was able to diagnose the issues and fix them. In one case, there were no parts involved. The technician was able to troubleshoot it while he was here. Then the other case, they had to order some parts, wait for those to come in, and then reschedule a time to come back out. In both cases, the problems were resolved. Summer Breeze has been here more times than any of us would like to admit. Had a lot of issues with our HVAC systems and they've been very helpful, despite the problems with the systems. The online process of AHS is very easy. Sometimes, the phone process is also pretty easy. I'm very satisfied. I've had other home warranties in the past with other companies and this coverage with AHS is better.

I've been with American Home Shield for a long time, and I've had hit or miss with the people that they've used. When my AC wasn't working properly, I called them and the repair company was excellent. They first suggested that maybe my system should be upgraded though.

I didn't realize I had water in my utility room. I didn't know if it was coming from the wall or coming from the water heater. When I called American Home Shield, I requested that High Priority come out due to the fact that they installed my pipes before. Andrew came out, identified the problem and rectified it in a timely manner. He said I could do several things, but if I wanted it done today, he was gonna take care of it, and that's what he did. American Home Shield handled my claims in a timely manner. The only problem I have with them is that their pricing keeps increasing. But when I call them, they come and do what they're supposed to do. I've heard other people have problems with them.

We had the same problem before and it was a different company and different person. We showed Mike where they cleared the plug before. He said that he needed to go outside and clear it from the absolute outside, and he did. He made sure it was totally clear from therein, all the way through. The last guy went under the sink in a bathroom and did it from the inside. He cleared the blockage. It just reoccurred. For these couple of times that we've had to call out American Home Shield, so far, so good.

I always tell my husband when we have an appliance repair, "Don't put it through the automated system." Once American Home Shield assigns you a place, you can’t unassign it. They've always used the same appliance service repair place, and it's beyond horrible. No matter what kind of repair it is, it's a horrible experience and I don't understand why they keep using them. We had our two-year-old oven break and the appliance place scheduled eight different times. We have to take off work for those appointments and they would not show up. If they did show up, they would say, “We need a part,” and then never show back up until we called again.

I was quite pleased with the way everything went with my claim. The biggest thing was the contractor responded promptly and they scheduled an appointment relatively quickly. They fixed the problem and all the bases were covered. The only thing is, I didn't fully appreciate the cap on costs with American Home Shield. I learned about it later that if you have an expensive refrigerator, they'll fix it and if it ever comes to the fact that they cannot fix it, then they're only going to reimburse you a fraction of what it costs to replace it, which is a problem.

The pulley on the washing machine was down. It was broken. The service guy, Kevin, came out and he was in and out in 20 minutes. American Home Shield hired the right man. There was a time when I couldn't get an appliance person here when I wanted them here within that 24-to-48-hour time frame. I called on a Thursday or a Friday and American Home Shield couldn't have anyone from Express Appliance at my house until the following Thursday. That was hard because my husband was not a well man and we'd use a lot of towels. I put myself on a call me if somebody would cancel their appointment. But they gave me one day ahead and they made it on Wednesday instead of Thursday and the repair person was fabulous.

I recently filed the claim on the phone with American Home Shield's automated system. They called within three minutes of the original call to make the appointment. I was very happy with that. The plumber came out two days later and went right to work. He found what was wrong with it and he left. I was very pleased. Then one time, I had problems with the air conditioning company and American Home Shield took care of it right away.

Some of the burners on the cooking range were clicking, and they were not turning on. It would just keep clicking and not start the burner at all, or even after you start the burner, it just kept clicking. The contractor who came was excellent. Compared to last time, I had to open an issue with American Home Shield and that was a nightmare. This was an amazingly perfect experience. They called right away. They sent an email and text message to set up an appointment right away. They were responsive on text messages. I even changed the day and time one time, and they were responsive. They handled all of those things very quickly. They always say upfront like, "Hey, the technician will be there in 20 minutes." They were always on time. They had to wait for parts. As soon as the parts arrived, they sent an email to make the next appointment. Everything was amazingly smooth.

The ticket was for two things, one for the dryer, and the other one for the microwave. I received the call the following day of putting the claim telling me that the technician would be at a certain time. They texted and called me again to confirm my availability and that someone will be at home. The technicians came on time. They fixed the dryer and checked the microwave. There was a panel that needed to be changed. They told us that they were going to order the part and it would take a few 10 days. The part actually arrived before the 10 days. I received a call from them that the part was ordered. Then I received a call that the part was received. They scheduled a visit and someone came and fixed the microwave. I was a little disappointed my last time and I had to put in a claim. But this time, it was very good. The turnaround time and keeping me posted is what I'm expecting and this is exactly what happened.

I asked American Home Shield for someone to come out and do the $75 check on my air conditioner. They gave me a day and a time that the tech would be here. He found I’m low on Freon and put Freon in my AC. He did a great job.

Our AC was blowing the fuses. I submitted my ticket online and I got a reply in no time. The air conditioning company also replied to me pretty much the same day after a couple of hours. The technician did a very good job. I was just surprised that the out-of-pocket cost me 1,150. I know that Freon price is high but the job was a modification and Freon.

I used to pay American Home Shield when the contractor got here. Now, I have to give my credit card, where AHS takes my money once a month for the policy. And they do it before the contractor even comes to service me. That's the only change I see. The air conditioner condenser was stopping and going. The contractor came in on Monday, was on time, and took care of the product. It turned out that sometimes, it's the water. So when the tech flushed it out, it's fine. There was a mix-up, but they took care of it right away. I recommended somebody to call AHS to see if they want to get the service.

I had a small leak in my sink and the issue turned out as something really, really simple. The tech found it and fixed it instantly. It took less than five minutes. Everything was great. All the claims that I've done with AHS have worked out pretty well.

G&G Construction checked my sink. The faucet was making weird noises and they tested it out. They were pretty thorough when testing and trying to figure out the problem. Then, they adjusted one of the valves on the sink to fix it.

The contractors were professional and courteous people. Got in, got out. Got the AC fixed. For the hot water heater, I had to get a second opinion. It was good after the second plumber come out. I had a little argument here and there with American Home Shield, but that’s expected.

I'm having a lasting issue wherein I can't find what I need in the inventory in order to have an appointment go well. That isn't very easy to resolve. I also had a washing machine replacement that was a little less friendly, but it's done and it was done right. Apart from those, I've had mostly great experiences, especially this last one. My entire experience went very well. I scheduled over the phone with American Home Shield and just a day passed before I heard from AJ Appliances. They were able to answer all my questions so that I could properly prepare for them arriving. Also, the person who came was on time, very helpful, prompt and professional. He did good, clean work and then, he was even able to stay later and got on calls to help me resolve an unexpected issue. I would recommend American Home Shield to a friend for sure.

The system stopped working and a contractor came and fixed it. I put in a request for service on a Sunday night. They called me first thing Monday and had a guy out Monday afternoon to look at it. He sent the information in and they sent a new condenser out. He came out Saturday and installed it. I liked the company American Home Shield sent. They did good work.

American Home Shield sent someone for my air conditioner. They did an excellent job. Everything was excellent.

My garbage disposal was leaking. So water was coming through the garbage disposal. The technician replaced it. I like AHS because they are prompt and they came on the time and fixed it for me.

We hired a company to do a service on the AC and they're going to do it every year. We’ve had them in service for a while and when they came to look at it, they said that there was a risk that there was carbon monoxide leaking out of the unit. I called American Home Shield and they sent me this guy named Bill. He brought a device to measure, checked pretty much everywhere in the house as well as the unit itself, and confirmed that there was no leak of carbon monoxide going on. He was very friendly and very professional. He also gave me a couple of tips. All in all, I like AHS. I received emails from them with some good tips that I found helpful and I'm happy with them right now.

We had a plumbing problem. One of the toilets wasn't one wasn't flushing properly. I filed the claim with AHS and within 48 hours, the tech came out and fixed the problem. The tech was great. When he looked at the toilet, he let us know that all the parts on the toilet were old. That was why it wasn’t working. He was very knowledgeable and did a great job.

I always enjoy the fellas who come out. They're always really polite. They're really good about the mask and six feet thing when that's in place. I have been satisfied with the work. There was one thing that happened during COVID, and I stopped letting people come to my house because of the COVID unless it was something I really needed. I did have two commodes fixed at one time. One of those worked fine for a little bit, and then it cuts back on and fills back up. There were no leaks, but it was draining down somewhere.

We couldn't get the toilet to flush right for some reason. We didn’t know if we needed a snake to run down there or what the problem was. Whitney Holdings came out and did a wonderful job. They were very thorough on how they resolved the issue. Since I’ve had the home warranty, they’ve been on it a handful of times. Very professional. The technician was very knowledgeable and he went above and beyond to make sure that me, the customer, was satisfied. I've told many people about American Home Shield. I pay a monthly fee and I get what I paid for.

American Home Shield has always done an excellent job for me until this. It took us probably two to three months to resolve the issue. We had a dishwasher that needed a new control board and a heater. Of course, with COVID, they had to order parts, and the parts system went through American Home Shield. It was in the wait of getting the parts that needed. It took all that time to get the part to Cooper Appliance. Once they got the parts, they came right out and completed the issue. Other than that, I've always had good luck with the system, that’s why we went with American Home Shield again.

We hadn't had the air conditioner checked this year and we usually have it checked every year. We got a message from American Home Shield and they offered the maintenance. We had it done and as a result of that, the tech said that we needed the AC fixed. He was good. He explained what it was that was needed and said he would be back when the part was received. He came back and supposedly fixed it. AHS provides good service. When anything goes wrong, they respond and they take care of the problem. I have had successful transactions with them. So, I'm fully satisfied with what they're doing.

I had an AC issue and one of the PVC lines had a slight clog in it. Apparently, the previous owners had some fix done, but the people didn't put a notch in it. The guy that came out was really fast and intelligent. He did a good job and fixed it in 10 minutes. Everything worked out well with American Home Shield. The only thing that I would prefer changed is the coverage because that's what's keeping us from renewing. Last year in the summer, right after we bought the AC unit, it went out in the basement. Then we were getting our floors done upstairs, and so we couldn't live there. We had to stay in the basement and AC was out. It took a very long time for it to get fixed, and so we were without AC in the middle of August and July with a very hot basement. It kind of sucks for that.

I like how it’s easy to make a claim with AHS and it's easy to schedule an appointment with the service provider. Also, I have the option to either pay month-to-month or pay six months or a whole year in advance. They're willing to work with you on that. I had a claim on the fridge and they sent out Arizona Value Appliance. The tech addressed the issue and even extended the drain so it should help with it. So far, I haven't seen any issues with the fridge since he left.

The plumber worked through things to take care of. He was very punctual and he told me what had to be done. He took his time and then the job got done correctly.

I've had American Home Shield for many years and it's been very beneficial throughout. If they can't fix it, they replace it and if they can fix it, the fix is done well. They've replaced a heat pump, a stovetop, a stove, an oven, and a pool pump. I normally submit claims online. I had issues because they had changed their procedures and I didn't know that. I had to re-setup my new account and had it all transferred over. Everything was fine. My most recent claim was for the pool. A-1 Pool & Spa came out and checked it out. They saw the problem, ordered the part, and they were back out here within two days. Everything was done.

The young guy that came out was wonderful. He diagnosed the AC issue within five minutes, but he said he'd only been with the contractor for three weeks, and so his truck wasn't fully stocked. He didn't have the right part. But he knew exactly what the problem was, and double checked it twice. The problem was we'd already been without air for two days. It's 82 degrees in Louisiana already. So we called a local guy and he came out. He had the part on his truck and fixed it in five minutes.

Having American Home Shield, I don't have to think about who to call if anything goes wrong. Recently, a contractor fixed the leaks on a commode on the second level, on a commode on the third level, and two faucets on the third level. However, somebody was supposed to call me back and fix an issue but they didn't.

I've had two claims with American Home Shield so far. One was the dishwasher and the other was my AC unit. They were both done about the same time. I was impressed with one technician but not so much with the other. He spent a lot of time on the phone. Both appliances ended up having to be replaced. My dishwasher claim has been completed. That took a couple of weeks and it wasn't bad.

A contractor came out for the heating and air. When they looked, I have to have a whole new system inside. American Home Shield ordered it but they didn't order the right thing so they are in the process of getting the correct unit. I also need to put a call in because I've called them and I don't know that they've done anything with the plumbing. I've been the one that's had to reach out and do all the calling to ask where the contractor is and when they are coming.

I had a pump house that had a crack in it and it was spewing water out. The tech came in and he replaced that. There was also an O-ring and an actuator that needs to be replaced. He replaced that too. Everything is working very good now. ABNation is very professional. They come in and they do a really good job of diagnosing what's going on. I've also never had a problem with them responding. They always show up on time.

I did a claim for my dryer and the guy who came was nice and professional. He caught some people by surprise because my mom had just passed away the day before. He fixed the problem and was very proper. I was perfectly fine with everything that was done. I'm looking at my dryer and it's going round and round. It doesn't say F04. American Home Shield has been great. They send out somebody and we just have to pay a particular fee.

I wasn't getting any heat and/or AC ‘cause it all ran from one unit. So, the heating fan or blower fan had to be replaced. Myers Comfort Specialists was dispatched and did the job that needed to be done. I had to use American Home Shield again for a plumbing issue. But the issue wasn’t doing the same thing. When the plumber came, there wasn't too much he could do ‘cause it wasn't making the same noise. I didn't have the same problem all of a sudden. He told me I had up to 60 days just in case it started doing the same thing again. Just record it next time.

The fellow that was sent here had a problem getting a part, but he kept me informed. He also informed me of the timeframe and when he would be here, and he was exactly on time the time he told me he was going to be here. He did the repair in three hours. I had a good experience. I would recommend American Home Shield. The first policy was bought by the Realtor when we bought the house. Then I had an issue and it was taken care of. So, I renewed the next year, and it's a good deal.

American Home Shield has a lineup of different companies that they use for different things. I don't have to go and search for a contractor. They just send them to me. It doesn't take a lot of time to get things lined up and I'm very happy with them. To fix anything in the house, it's $100 just for most people to come out. But with American Home Shield, I pay $75 and they repair whatever needs repairing. If something needed to be replaced, they would replace it. When my air conditioning stopped pumping cold air, the technician had to go up to the roof and there was a fried wire that was connecting into the unit on the roof. He fixed it and then he picked up on another problem that I wasn't even aware of and fixed that too.

My experience has always went well since we've been dealing with American Home Shield. The contractors come and do what they have to do. They call before they're coming. They abide by whatever they say they're gonna do. American Home Shield is a reputable company. I would recommend them because they do what they say they're gonna do, and they also replace appliances as needed. So they don't give you a run around.

The technician who came for my recent claim to American Home Shield was on time and efficient. We talked through the system. I went through the email, and I set up the schedule for when I was off. I gave them several days that I could be available. They picked one and it worked out fine.

We called one time about our fan on our furnace and the people came and checked it out. They said our fan needed cleaning and that we weren't covered for that. Of course, we didn't know it. I called and asked if AHS could send me my policy by email 'cause I didn't have mine. They haven't done that yet. Then they said they would mail me one, but I haven't received it as well. I thought we were covered and I thought we had the better plan. We had to pay someone else to come out and clean our fan.

There's so much work going on now that you can't get anybody to come out the same day through AHS. But recently, the toilet was leaking and when we called them for a service, the techs they sent were pretty good. That was a quick service, too. But they're going to have to come back on Thursday and fix another leak.

Both of the technicians I had were great. They explained everything to me and it wasn't that I was in the way because I was asking questions. When they said I needed a new dishwasher, American Home Shield automatically sent me the app to shop to find one. When I found it, they called me and told me who would be delivering it. Then, when it was time to get it delivered, they called and told me that the company Dirt Cheap would be installing it. I called Dirt Cheap back the day I got it and they were out the next day. They even worked with me because I had to go to the doctor. So, they made sure the technician came after 2 o'clock.

We had been with American Home Shield for many, many years and then our renewal came up, and the prices were almost double. So we left and went to a different home warranty for about a year. We were surprised that my neighbor told me that she had just signed up with American Home Shield, and it was back to the price that we had been paying for all those years. So I looked into it and the prices had come back down to normal. So then, I cancelled the old service and came back to American Home Shield. The only thing I was disappointed in is that they tried to double our prices, and then ended up coming back down anyway. But we are happy that we're back.

All the people that came were respectful and worked efficiently. The two people had to come twice because one appliance was gas. It could not be done in one day, but I understood that. Overall, I was very pleased. My appliances are definitely better than before too. In fact, they were far gone, and they ended up having to be replaced. The ladies I talked to to pick out the appliances and arrange the scheduling were very helpful. Everything went smoothly. American Home Shield ​was worth doing, for peace of mind, and they work well with the customers.

American Home Shield has a good program and I like it a lot that when you log in online, automatically, they give you a vendor who’s coming out. Now, they even have text follow-up so you can log in. You get the text messages and lets you know that the contractor is there. With AHS, I don't have a wait. I have never had any issue with an AHS contractor. Lowery-Clarendon Heating was a great contractor. I love dealing with him. He came out and did all the troubleshooting of my system. He took care of everything and he went above and beyond. He double-checks everything. If you want to watch him do his work, he'll take you around and show you everything that he's doing.

The compressor on our refrigerator quit working and that would have been a $1,000 repair. With AHS, I put out a whole 500, got 900 back, and they did the work. Everything went perfectly. The repair man was fantastic, great, clean, courteous, and polite.

The clothes dryer started making noise so we called American Home Shield. They got True Vine company come out and look at it. Unfortunately, they had to come out three times before they could fix it. The first time, the technician said he didn't know what was causing it. He thought it was a roller and he replaced that. He also said that the motor mount was bad so he tried to straighten that up himself manually and then it started making the noise again. In fact, it locked up the second time.

The air conditioner compressor just kept running for about two and a half hours. That was too much 'cause I'd either get a fire outside or my compressor was going to burn out so I turned the system off. I contacted American Home Shield and asked them for service. The guy came and took a look at the thermostat. Then he went outside and looked at the wiring on the AC unit. He saw that a wire was broken so he repaired that and reset everything, started it back up, and it's working super good again. He just knew where to go. Another thing he did was he checked out the AC vents in the ceiling after he turned the ceiling on to check and make sure that the volume of air and the coolant were being cooled correctly. Everything was okay before he left. I'm glad he came out quickly. American Home Shield is good insurance. I got my neighbor hooked up on it.

Scott, the tech who came, was very professional and knew what he was doing. He let me know before he was coming. He called me when the parts came in. He let me know what was wrong, and he came right away to fix it. I was very happy about that because this is the second claim on this. Submitting claims has been great. I do it online. The day I put in a claim, I get an email, and the next day, I get a call from the contractor. American Home Shield is one of the best plans and they stand behind their work.

The people who came through American Home Shield fixed the problem that I was having, and they were polite and timely. They really did great. They didn't have good reviews so I was shocked. We've not had the best experience before with AC people through warranty companies. So, I was expecting the worst, and they surprised me. Everything was great.

American Home Shield was one of three on Google, so I picked them. They covered sewage ejectors and the basement (which some don't). Since I have that, I needed AHS. One time, I submitted a claim for a garbage disposal clog and a couple leaky sinks through the website and it was fine. The repair guy was good too. I'd recommend American Home Shield.

AHS has been good though it is a little more expensive than I would prefer. When I started out, it was about $49. But it's nice to know that if something goes wrong, I don't have to worry about it. My dishwasher and my dryer went out at the same time so the contractor came out to take care of both of them. They thought they had fixed the dishwasher. They solved one problem but I guess there was more than one problem with it and I wasn't aware of it. I called them back out and they came back. They took care of everything. However, I don't think my dryer is getting as hot as it used to. It seems like it's taking longer for things to get dried.

American Home Shield has been beneficial because all I have to do is probably put in the order. The bathtub faucet was leaking and the plumber came in within three days. That was the only schedule available but the plumber fixed it.

We bought a house and as soon as we used the master's bathroom, the pipe started leaking. The water from the drainage from the bathroom started falling one floor down on my kitchen. I submitted a claim with AHS and the service provider reached out to me really quickly. They came out two days later and so far, everything seems to be working great.

Everything went great when Superior Electronics came out for the dishwasher. They diagnosed it and ordered the part. Came back about a week later and fixed it. And it works fine. Plus he was early one day and exactly on time the second time. Timeliness was great. The downside with AHS though is they're sometimes hard to get ahold of. They like to do everything by email as opposed to by phone. So, finding a phone contact can be difficult. In this situation, the first person that they put me in contact with wasn't returning my call. So I called and they put me in contact with Superior Electronics and everything went fine, after that point. I've had a couple of other claims with AHS in the past and I haven't had any issues with them. Everything has gone pretty smoothly.

I put the request online to have my locks changed. The company sent me a text message confirming that I scheduled it and confirming a date and a time that worked for me. They came out and completed the service for me. I'm new to the process, but overall, it's been a good partnership with American Home Shield.

For the most part, American Home Shield is good. But sometimes they don't always have a contractor available right away. And I have to be pushy about trying to find another contractor. My refrigerator was out for a couple of weeks. I had to go and buy a backup refrigerator. It took a long time for somebody to come out. And then people didn't show up. I sat at home all day long. Couldn't go to work that day. But it ended up working out. Somebody was able to come the day before Thanksgiving to get our refrigerator fixed. AHS should have more reliable people.

We learned about American Home Shield's services through my sister and her husband and my parents. They have the service. We decided to go with that service as well because before, we didn't have anything like that where we lived. It's nice to have that available. We initiated a call for our appliance in August. We didn't have any difficulty with the claim process and American Home Shield has been good about it. It's just getting to the root of the issue.

Everything's good with AHS. The tech fixed the washing machine within a matter of 30 minutes.

American Home Shield has a good website. All our claims have been put in online and the company that's tagged either texts or emails us or both about how something is going. All the companies that American Home Shield assigned to us and had come out were really good. They are on their A-game and hopefully, they'll stay on it.

I called AHS's main number and reported what the problem was. They gave me a claim number and told me who was going to be assigned to it. They also told me that they would contact me within 24 hours. They picked super good people for the dishwasher that quit working. Out of however many years I've been dealing with AHS, they've been super good except for one deal. A guy came out for my power ventilators. I couldn't get him and AHS had to send somebody else. A week went by and it was somebody they were trying. I told them anytime it takes a week for somebody to come out, don't even call me. I'm not interested in them.

American Home Shield has resolved my complaint by refunding my service fee and paying for two new ceiling fans for my family.

Avoid this company. Had techs come out 4 times to diagnose an issue with a refrigerator. After replacing parts on multiple visits without resolving the issue they denied the claim stating the fridge was abused. Agents refuse to put you in contact with a supervisor when one is asked for.

When the contractor for my toilet first came out, they observed that the nature of the first work order was no longer applicable because they identified they were gonna have to replace the toilet, whereas my first order was more or less a repair. It was gonna turn into a replacement job and they didn’t have a toilet on the truck at the time, they had to come back out. So, it was up to them to reschedule with the warranty company or at least give the warranty company feedback that that was what they were doing. They took a week to do that and then, they got scheduled for the next week. So, the delay would have been on their end.