American Home Shield Reviews

My dishwasher wasn't draining and it tipped forward. The guy fixed that and raised the leg up so it wouldn't tip forward anymore. It works like a champ. He was very helpful and really personable. Service with AHS has been great.

American Home Shield is a good company to have. The contractor who came for my air conditioning unit that wasn't cooling was professional. There was a part that needed to be ordered and they're here fixing it.

I had an issue with my heating system. I have a multi-level home with dampers and the dampers weren't working correctly. I did a claim over the internet, then Ultra Heating & Cooling contacted me within 24 to 48 hours, which exceeded my expectations. They came right out and the repair person worked on the issue for a couple of hours, then he left. The repair wasn't done right though. I tried to reach directly to Ultra to see about having them come out and take a look at what was going on because they didn't fix the problem completely. I found out that the appropriate method was to go back to American Home Shield and they reached out to them and got them back out here.

We've been thoroughly satisfied with American Home Shield. I've never had any trouble with anybody not showing up quickly. They tell me exactly what the problem is and how they are gonna fix it. When I have an issue, I find out that the people who answer the phone first usually end up having to send me somebody else to get stuff resolved. But it's not the kind of issue that I would expect a frontline person to solve anyway. We're getting ready to move into a retirement village in McAllen and I've got to call American Home Shield and see if I can transfer my program from my home in Monahans to the trailer in McAllen.

My stove broke one time and they said, "Can we do a Zoom?" I did the Zoom and they saw what was wrong with the stove. They said, "Okay, we're going to transfer this video to whatever," the company who's coming over to fix the range. Perfect. Another time, the techs came for my ice maker and a bathroom faucet that was leaking water constantly for 30 gallons per day. I had to expedite the call several times and they didn't do it. By the time it was already the date for the appointment I was the one who was making the calls after that. It wasn't a good experience to be waiting, transferred here and there, disconnected, and do it again. I never had this experience before because Home Shield used to be excellent three years ago.

My garage door is wood and it's heavy and goes out of adjustment. It causes my door to open difficultly and sound like it's horrible. I had Cactus Door come out and look at it, but they couldn't adjust it. They didn't do a very good job. The other company that came out before, AAA Garage Doors, was able to adjust it. However, it's not American Home Shield's fault that the subcontractor couldn't come out and fix the door. Now, I am looking to have the door replaced.

When I contacted American Home Shield to take a look at a couple of things at my house, it took four times for different people to come out. I didn't like the people that they sent out. They weren't there to do anything but just look and do nothing. I finally had something taken care of and it was something entirely different than what I had asked for initially. It was also difficult to communicate with the people. English was not their first language so they go by the script as opposed to understanding what the issue is. There was one phone call where it was clear that they weren't understanding me. I could barely understand them. So, there was frustration as well with communication problems. AHS should improve in getting better people to send out and making sure that those people take care of the issues that are addressed or listed on my request.

Recently, my furnace was cutting on and off and my home was cold and I couldn't figure out why. The techs came out the same day I put the request in with AHS. The claim process went smoothly. The deductible of AHS is a little high, but that's okay. The monthly rates are within a reasonable range. They also respond quickly and they make sure that everything's taken care of no matter how long they take or how much they need.

I had a washer issue wherein something went inside and we called for removal. The tech did good. On the other hand, there was a refrigerator issue, two times, then the guy said that it would be better to go for a replacement. I paid around $900 from my pocket and waited for that particular model. It took nearly six months to get that one, maybe due to the pandemic or a stock issue from the GE side.

Initially, when it was cold, I was hearing a loud boom from the heating unit and I Googled it. It said that it could potentially have something to do with combustion. So, I had the contractor come out and look at it but that was not the ultimate problem. The heating unit is running but when I had discussions with them, they talked about some carbon monoxide leaking and that's concerning to me. I was waiting to get an email from them but I haven’t checked in a while to see if they had sent me anything back. So, I need to check my email. But I haven't heard from them.

American Home Shield has helped out. I did have some issues with them at first. I live in Evansville, Indiana. They were contracting with this guy out of Illinois, and he had a bunch of bad reviews like he wouldn't respond to phone and wouldn't show up to your house. They referred me to him a couple of times and I had problems with him. I had to actually tell them, "Do not refer me to him. Refer me to somebody else 'cause this guy is terrible." A capacitor on the air conditioner went out on me, and that was when AHS referred me to this guy out of Illinois, and I ended up canceling. I just called the heating and air company here in town. I ended up paying like double the price when I shouldn't because I had $100 deductible. It should have been all I had to pay. I ended up paying like $400 to get it fixed because this guy wouldn't return my phone calls. I called him and left several voicemails.

Whenever I had my oven running, there was a gas smell. I filed a claim with AHS and overall, the process was good and it was better than the last company I had. I had a lot of problems with that company for the same issue and we had that issue for four years with them. But the tech that AHS sent out was able to make the repair on the same day he came out. I had an idea what was the problem and I told him it was the igniter. He had it on a truck and we've had no trouble since then. All in all, I love the professionalism of AHS and they stick to their word.

I had to do a second claim the next day after they fixed my dishwasher that stopped working 'cause there was another issue with our toilet. For some reason, the site was down so I had to call that claim in. But the technicians were perfect. They came out pretty fast so I was happy about that. It happened in the middle of an ice storm and they had to order a part. It took a little bit longer but within the week, it was done.

I was very pleased with AHS's service. We needed our garage door opener fixed. I did an online request and within the next hour a company had called me to set up an appointment for the next day. They were there at the time they said they would be there. And they fixed the garage door opener in a very short amount of time.

The ceiling fan in the master bedroom was acting haywire and making a loud noise and then it stopped. The guy came in. The remote is attached on the wall. So he unscrewed the screws and he wanted to know if there was anything behind it. There was nothing. So then he was working on the fan. He was working on it for a while and then he said the fan was broken. But this fan was brand new. He told me something, and I said, "Are you looking for this?" I closed the door to the bedroom and there's a dimmer by itself.

Whenever I would flush the master bathroom toilet, the water wouldn't even attempt to go down the drain and would immediately come up. I had it turned off so it wouldn't flood everywhere but one day, there was water all over the bottom, the rug, and the tile. I put in a claim and Ark-La-Flow Plumbing came out the next day. They looked at everything and started working. They were great. But the contractors I've had before took a couple of weeks to come out and they weren't always the best where I wanted to call a different company that I know is reputable.

A repairman came out for the dishwasher. He was professional, on time, called ahead of time, and did all the things right.

I have had better service lately than I had in the beginning. I've had two issues lately, almost back-to-back, and I am so pleased with Swift Appliance. I had an old dryer that was not heating. The tech came out and said, "You need a new coil." He had it in the truck, replaced it and left. The other one was a dishwasher that made new and different noises. I'm the type of person that I want to catch it first. So, that was taken care of very well and timely, and I'm extremely pleased. Whoever does the hiring of the customer service people at American Home Shield does a good job. They know what they're doing. That's the first taste a customer gets of their organization and it's primo. It's money well spent.

The contractors that have come out are nice. But the one for the oven was outstanding. He did a great job. I recommend AHS.

My dishwasher was reading some sort of error message and it wouldn't turn on or off because it's all digital. The techs cleaned something off, reset it and it worked. Being a part of AHS is very easy and it is very much a comfort to know that help's available.

American Home Shield is somebody you can depend on. I know the company wouldn't be just hiring anybody that will overprice their service and things like that. The Lindsay Company came out to repair the disposal in the sink. They got out here fairly quickly and the tech was professional and did a very good job.

My dryer wasn't spinning. I notified American Home Shield through the website and I was given information about the contractors. Then, I had to call them because they didn't call me. Other than that, they did great.

We really liked American Home Shield in the beginning. But the service last year was not that great. We had a claim for the water heater and it took them forever going back and forth. It took forever to get the report and then have it settled. We were thinking of things to cash out, and what would that be. I had to go back and forth so many times, and they still couldn’t get through. The water heater that they gave us to cash out was only 400. But the water heater is expensive now. There was another claim that took them forever to get the report and the parts. My tenants were without a stove for three months, which was really bad. My husband didn't like that. So we’ve been struggling with American Home Shield. It’s not worth the time to do this. Going back and forth takes a lot of time and energy.

I'm enjoying American Home Shield. I had a problem with my dishwasher and it was resolved. The technician let me know when he was heading over with a good enough time so that I could get home and he was very helpful.

Home Choice Services came out and repaired the sink. It took them between 15 and 20 minutes.

I've used AHS once within the past month and it was completely fine. The claim was for my garbage disposal. They told me what my co-pay would be and the name of the company that would be doing it. Within the same day, I got a text message from the company telling me when they were coming out. When the company came out, they were efficient. They kept me updated through text messages and they also explained to me the whole process.

The AHS reps went over all the details that would be in my policy. Even though I went over them that day, I didn't really understand them fully until I moved into my house and then started needing things. When I called them back, they were really eager to help me go over it, piece by piece again, to make sure that I understood everything that my warranty went. This is my first time buying a home, so I really didn't get it at first.

I had a claim with my double oven. They came out, inspected it and they said it needed to be replaced. I'm waiting for the oven to come in.

I had a stopped-up drain and I called American Home Shield on Monday and they set it up for me. The contractor came out on Friday and cleared it out. I had been with AHS for 28 years and they should go to a larger company. They had used Greenway Home Services in the past and usually, it's next day or within 48 hours. Most companies they're using now take four to five days.

So far, I love AHS. The only thing I gotta do is call them and they take care of it. I had a dishwasher that went out and the guy was great. He was in and out and really clean. It took about 30 minutes, he diagnosed everything. He told me it would be about 10 days for the part to come back in, and I didn't have to call or check up on him. He got the part in and he came back and put it in and back washing dishes. My heat pump went out also but I haven't heard anything back on it yet. They told me they would give me a call. But when the hot water heater went out, they fixed it. Everything's been great. Just waiting to find out about the heat pump.

I had left the water running at night because we were in freezing temperatures. When I went to try to shut it off in the morning, it wouldn’t shut off. That was the hot water that was leaking and the cold water handle broke off in my hand. Then I had another faucet outside that was leaking. When the contractor came out, they had to replace a valve. They were very nice. They explained the work that they were doing and what they would have to do, if necessary. But I had to also get an external plumber because they didn't provide the service to get a shutoff valve put in. So that came out of my own pocket. But overall, having American Home Shield gives me peace of mind because I'm a single person and I know that if something breaks, I can call and they'll find somebody for me without me having to go out and do the research.

My experience with Kinston was really great. They came out on time. My icemaker was making small ice, and I couldn't get the water to come out. The tech explained to me what he was doing and he ordered the part. When the part came back, they called and made an appointment with me. They came right out and fixed it, and it's been doing wonderful. As far as American Home Shield, they could try some local contractors or ask us who we would like because sometimes, we know people. Also, they did go up on the price. After my first year when I had to renew it, it jumped to at least $300.

Submitting claims with AHS is very easy. I used to have this other company and I had to jump through hoops to get somebody and never got anybody on a weekend. But AHS sends people on weekends, which is a godsend. They give service for what I pay for. I had a plumbing issue where the toilet stopped flushing and water was coming up. Rooter King Plumbing was sent out and they snaked out the whole lines. There was a clog that was backing everything up into the toilet and before it backed it up into the tub or shower, they had cleared the problem right away. As soon as they did that, the toilets flush again. I'm very pleased with having AHS as my home warranty company. They do what they said they would do. This is something I never really had with the other company.

I was taken aback with the whole, “Oh, if we can't repair it, we'll replace it,” scenario when American Home Shield advertises. They kept sending different companies out for my refrigerator. Premier was the last company that finally said it needed to be replaced. But it's either I spend $10,000 to replace my refrigerator or wait and pay 3,500 through AHS because they have a discount with the manufacturers. If I go through them I only have to pay $3,100. When I decided to get a small refrigerator, I was under the impression that I'll be able to get a refrigerator within two months. But it's been since July and AHS doesn't have any inventory. It's forcing my hand to spend the additional money to replace my refrigerator because AHS only wants to give me a check for $3,000 when my refrigerator is 11,000.

My problem started out as an intermittent issue with our heat system. It worked, but would appeared to have difficulty igniting the natural gas on the first try. American Home Shield did respond quickly with a contractor who arrived on time and was able to duplicate the problem and made a diagnostic decision, but had to order a part.

I like AHS. But the price went up and that's what I don't like about it. And the last time, they took about four weeks to come out to me on my claim for my washer. The contractor was Sears and they ordered the wrong part. I like working with them and they're great. But I have kids and I was disappointed that it took that long. My washer was leaking and I could only do extra small loads. Aside from that, a couple years back, AHS booted me off of their plan and said that I was not allowed to be with them since I maxed out on my amount of claims, which was ridiculous. Also, when I have to make a claim, sometimes I have to call a couple of different times to get my point across. But other than that, I'm still satisfied because they still fixed whatever was broken.

I had two claims with the American Home Shield. One was regarding some plumbing issues and I gave one guy a horrible review. He was rude and not very pleasant. When he came to the door, he said, “I hear you got a leaky faucet.” But I said, “No, we have a plugged up drain,” which was an entirely different problem. Then he came in and wanted to attribute the problem to something that wasn't covered. I suspected that he knew what wasn't going to be covered. He tried to talk me into accepting the fact that the reason the water wouldn't go down the drain was that it had a negative slope on it of about two degrees. But I showed him the situation and that had absolutely nothing to do with it. If he didn't know that it didn't have anything to do with it, he shouldn't be a plumber. But he insisted and said, “Well, I'm going to file a report.”

The electric wasn't working in the kitchen. We had to wait and wait weeks for the part to get to us. But the last guy was perfect. He finally had the part.

When our garbage disposal went out, I contacted American Home Shield by phone. I called on a Thursday and I didn't see someone until Tuesday, which was okay.

I paid Home Shield for some work on my garage. The claim process was okay. The tech knew what he was doing and what he looked at. I didn't know that a spring had broken and I had to pay that out-of-pocket because AHS doesn't cover it. Seeing that the spring was broken the tech suggested that I get two because if not, the other one is gonna break. He was really thorough in explaining stuff.

DNG came out for my refrigerator claim and they were okay. It’s American Home Shield I have issues with. They had made a number of mistakes. They are very slow in responding to anything. I’m still dealing with them. It’s been a nightmare. I’m very disappointed.

I like the convenience with AHS. It's easy and I don't have to worry about finding a repair person. I just go online and open a claim. They have all my information and within a day or so, I get a call and then someone comes out and fixes the issue.

I'm enjoying AHS. I've had it for a few years. I recently did my first two claims. AHS really came in handy, ‘cause it's like car insurance. You may not use it, but you need it when you do. With a home, you never know when something is gonna come up, so it's always good to have, especially when you don't have to pay a large amount. I don't mind paying the service fee as opposed to paying hundreds or thousands of dollars.

The tech was good and knowledgeable. He showed me what he found. He said that even though our unit wasn't working efficiently, it was still working. He recommended that it’d be replaced and gave me an estimate on how much it would cost to be replaced. I got it replaced. Unfortunately, I had to pay out of pocket.

A pipe burst and the techs fixed it promptly. They were very professional and they completed the job in one day. AHS's service is better now. They put in what you call in for. Their customer service is wonderful.

Our breaker kept getting put off with our air condition and heater, and Hopwood Electric was able to diagnose what was wrong and they’re coming back out. We have been with American Home Shield for 12 years and before, it would take forever to get on the line. You’d have to hold, hold, hold. Then, I have one issue with them and it's still not resolved. Our faucet in the kitchen came apart and the repair guys came out to fix it. But two months later, it started acting up again. I called them to come out and they needed to replace it but AHS refused to replace it because they said it was a secondary something. I can't understand why. We had to pay $400 ourself for it. So, I was upset with them about that.

I had some issues with Home Shield. I would report something and I wouldn't hear back from them for days. I would have to call back and yell at them a little bit to get them to move on it. They would tell me who the contractor would be but the contractor wouldn't call. I had a claim with the washer and the contractor didn't call me to set up an appointment. They put in their ticket that it was Home Shield that contacted me and was working with me on it, which they had not. I had to escalate and scream a little bit because I told them I didn't want that company after they did that. Then, they sent out R&S Home Maintenance and the guy was early and called me, at least, an hour before my appointment. He got here quickly and took care of everything that he needed to. Home Shield handled it as I would expect them to.

My AC unit was blowing inside but not outside so the air wasn't cooling. The technician came out when he said he would and was professional. The tech was also friendly and communicated when he was stuck in traffic just to give me a good idea of what time he was going to arrive. He let me know he had to order the part and said he'd be in contact with me. He was messaging me today to let me know that he was still waiting for the part and that they’re hopeful it comes in tomorrow. So I haven't felt like I don't know what's going on in the process. The job is technically not done, although it was closed in the system. But once that part comes in, he’ll either come back tomorrow or early next week to fix everything.

American Home Shield has always treated us right. Recently, a repairman replaced the motor pump on our pool pump. We've also had claims on our dishwasher, HVAC, heater, and this last summer, our air conditioner, and we have never had a problem with them. They take their business for us. We just sold the house that we're living in and we recommended them to the people that are buying the house. We'll get American Home Shield on our other house.

We needed an ignition switch for the furnace and the contractor replaced that part. American Home Shield’s website was easy to use and they got in touch with me right away to let me know who was coming out. The contractor was very nice. He fixed it and gave some good suggestions. Every time I call in to AHS, the staff are very helpful. It’s good to have them send someone out as opposed to me because I hate trying to locate services and then trying to decide which one is the best. This way is easier for me and I like that. I just have to pay for it so, that’s the plus.

In the past, like most people, you just called that plumber that you always used, or you just called whomever. And that worked out okay. Because in many cases, they remembered you, your equipment, etc. And I have had several independent contractors say that they would go with one of the home warranty companies because they were not paid enough. And I get that. But I haven’t always been satisfied with the technicians that come out, as far as what they are able to do. I tried to get the same company. If it's a plumbing issue, the same plumber. And I do not use American Home Shield for heating and air conditioning. I use another company that's not with them that I used for many years. I had one call with American Home Shield, and they diagnosed the issue, but the price was extraordinary. It was a damper. So, I called the other company, and their price was half.

I submitted a claim online and Epic contacted me within 45 minutes. The blower motor thing broke and it was addressed well. The tech said he had to go back to the shop and get approval for it through the warranty company, and he came back the next day and fixed it. I've had three calls with AHS and the techs have all been perfectly fine. The techs have done a good job. With AHS, it's good that if the furnace goes out, it's not going to cost us $5,000. It's like we’re never gonna have a lot of money come out of our pocket.

We are not enjoying American Home Shield’s service at all right now because I haven't got any results. We're waiting right now. I’ve been calling back and they haven't given me any kind of result. We have a claim for the plumbing. Paul was pretty nice and honest, but they got it misinterpreted because I told them that when I wash dishes, the water goes into the dishwasher. So, that was why they sent him out for their appliances but there was nothing wrong with my appliances. AHS could do some communications improvement. I called them about six times but the representative. The rep said that she’ll email the manager. I haven't heard anything from them.

My stove kept going off and it ended up being something in the back needed tightened up. Two techs got it fixed but my dishwasher is still not fixed. It is not draining. American Home Shield sent a GE tech out but he said it was not a GE appliance. They sent another tech out and he said we needed a plumber. I haven't heard anything back and that was a week ago. AHS should improve on their timeliness of sending vendors out and their follow-up response when it's not corrected.

My unit wasn't heating. I set the appointment, and I got a notice from Home Shield. A text and email said to reach out to this company. AHS should make it more obvious that the customer who has Home Shield should be calling to contact as opposed to contacting through Home Shield. It wasn't very obvious, and if I hadn't read through the email, I wouldn't have noticed it. So, I called them and talked to them before they came out. They were awesome and the issue was fixed in about an hour. Overall, it was good.

I sent the claim in for the compressor and the contractor fixed the problem but it caused another problem. Now, the compressor is kicking on and off. But the techs were great. They did most of the work outside. I was at work so somebody else was here but they were professional. They came when they were supposed to, on time and did everything they said they were going to do. I like getting my stuff fixed but American Home Shield went up from $50 to $80 because I keep having claims. But I love just calling somebody and not have to worry about it. I recommend AHS because I've had good luck with them so far.

There was an issue with the light in my garage. The whole thing up on top of the ceiling blew out. So, I called American Home Shield and they made an appointment. Somebody came down and he fixed it. The only thing is I'm paying AHS 68 bucks a month, and then when somebody comes out, they charge $125. I know everybody's got to make a living, but AHS could make it less expensive. Other than that, they're reputable.

My washing machine stopped working. The AHS rep I talked to answered all my questions when I submitted a claim. She got me set up for my service appointment. The guy took it apart and figured out the problem. I talked to American Home Shield. They said it was gonna be two months to have them service the washing machine, so they just ordered me a new one. The tech was totally professional and even came two days early.

Whenever I've had a problem, AHS has always gotten someone out to check on it and always worked toward resolving the problem. I called them to put in a claim for the heating system and there was a little wait on the phone to get someone, but it wasn't bad. Then, Myers Comfort Specialist of Montgomery's tech came out to check the system. Once he had done that, he came back and let me know his findings. He also told me to contact them again if I had any more problems. Since he came out, everything has been working well.

American Home Shield is a good insurance policy. The fan in the oven was broken and couldn't cool, and initially, I put the request online with them. A contractor came out but they didn’t think it was a problem. So, I called AHS back and they did a second opinion. Tri-State came out and they said the oven needed to be replaced because otherwise, the oven can't cool and our cabinets can catch on fire because there's no other exhaust. So thankfully, they came out and fixed it at that point. The techs were great.

Water was leaking out of the bottom of my toilet. I called on a Monday and the contractor came out on a Wednesday. I had a good experience with AHS and their contractor.

Having American Home Shield gives us peace of mind. When my oven had issues, they responded quickly and sent somebody out to look at it. It went great. The tech fixed it, and he did a good job.

My dryer stopped heating. I submitted the claim with AHS by phone and it went great. They answered all the questions I needed. The tech was able to fix it right away and it's working now.

Negative 9 if I could give it. Signed up for a new contact in January and it would take effect February 7, 2022. Started spring cleaning 2/10/22 by cleaning out the cabinets and re-organizing them. I have an old faucet and the pipes are under the sink behind a panel. It smelled musty so I removed the panel and cleaned the area. I was not sure if the mustiness was from being on a flat or something else. Since I had this new contract, I scheduled a tech out to investigate this. Old faucets sometimes cannot be repaired, so I picked up a replacement just in case. Paid the service fee to have the plumber come out.

It was really easy to do an online claim to American Home Shield. I got the contractor's name, address, and their phone number. The guy that came out was awesome. He was on time. I called them and said, “Please call us ‘cause we don't live with my mom.” My mom doesn't like to have strangers in the house without somebody being here. So, they called us and they let us know that he was coming. He was very polite. He troubleshoot the situation. We thought we had it remedied but didn't. So, I called them back and he was back out within the same day. He capped it off and he gave my mom an emergency number and said, “If it goes out again, call me right away.” They went above and beyond what most heating companies do.

The contractor gave me a window of 12:00 to 5:00. I was here until about 12:30, but I hadn't heard from them. So I called and I asked if they could narrow the window or tell me what was going on. They said that the tech had me last on the list, so it'd be more like 3:00 to 5:00 and that he'd call me 30 minutes before he arrives. So I said okay and since it was 12:30, I decided to drop my vacuum off, pick one up, and bring it back to the house, which was nearby. I went over there and came back 30 minutes later. Then, I got a message saying that the tech had been at my place and gone. So I called them and the rep talked to the dispatcher. Later on, they decided that he would come back. So, he came back and he appeared so disinterested in the job.

So far, the service is good. The only thing is sometimes I wish they're a little more timely. I had a pool heater, and they ruled that it was completely dead. They needed to replace it, but it took forever to get the approval to move forward. Generally, they are fast when you first contact them. But when you kind of need a part or a replacement, that takes a long time to close the deal. I have a claim right now with a stovetop where the repair person said there's no way to repair it because the parts are so old. No one's contacted me to tell me how they're going to go about replacing it.

Last year, I had a leak in my shower leaking down to the main floor and the people who came out said there was nothing they could do about it. I was out of $100 for nothing. I called AHS and told them the contractor didn't fix anything. No one ever got back to me during this pandemic. I wasn't happy and I almost canceled the warranty. Then, I filed a claim for the heating and AHS had a glitch in their system. They asked to enter my information into the automated system and it didn't read it. I had to request for a person to come on the phone. That was two weeks ago. But it wasn't a major issue, it just took a little longer to submit the claim. Also, the contractor who came out for that, AAction Air Conditioning & Heating, was wonderful.

My icemaker had stopped working. The guy arrived and did the job in a timely manner. American Home Shield’s service is pretty good. I pay a little more than I wanted to pay, but I'm okay with it for now.

My dishwasher stopped working and the claim process was easy. I went in and gave the model number. J&W called me and scheduled an appointment. Techs came out, spent 15 minutes, fixed the dishwasher, and it's been good. So far, American Home Shield seems good. It's a little pricey but there'll be other things that I have to have fixed. A lot of the warranties I've had on other homes were not American Home Shield and they were a pain. It was challenging to get someone out there to fix something, like an air conditioner.

AHS seems to be doing the job, so I'm happy. I've had the same repair company out twice and they did excellently. They would call me right away, the same day when I'd call in a claim. They were also out the next couple of days. They were good.

Everything that American Home Shield has done has been great. On my most recent claim, we had to have a new motor for the heating unit. The tech had to order a part, but he was back in two days to put it back on.

The light was out, the ice maker didn't work and we also came to find out that the water wasn’t working in the refrigerator. The tech showed up on time and took care of all of it in less than 30 minutes. He was very helpful and positive.

All the vendors American Home Shield use are decent. Recently, the control switch went dead so the contractor came out. They were able to get to work and they ordered it. Within a couple of days, they had it back in my house. I had one issue a year or two ago with AHS with my microwave but we got that resolved. But I gotta call them back for the same issue. It was two different companies. It was a little cluster, but overall, it's a good service. It's very hard to understand a lot of their representatives. And when I ask for a manager, there's always a, “Oh, somebody’s busy. We can't do this.” They've been good so far, but they always can improve. The price is going up. And sometimes, the service is not as good as it should be.

American Home Shield is a good service to have for homeowners. I scheduled two different contractors to come this past Monday. One was coming for the dishwasher and the other was coming for the garbage disposal. The contractor who came for the garbage disposal arrived and completed the service request. The other one was supposed to come on Monday but they never contacted me to say they weren't coming or that they were running late. I contacted American Home Shield to let them know and if they could take that request out of the system and top dispatch another company, which they did. Another company came on Wednesday and started the work on the dishwasher.

The water tank released randomly on its own without hitting the handle and I had pipes leaking from my third floor. Anywhere Plumbing was able to come fairly quickly and they fixed both problems. But for the toilet problem, they came in a couple of days after I called to request the recall and they solved the problem. So, it was smooth and the technician was experienced and knew what he was doing. He was a very nice person. The plumbing experience was good and Anywhere Plumbing did a great job.

The unit was not coming on. Sometimes it takes a couple of days for a contractor to come out. It was really cold so I'm glad American Home Shield was able to get to it the very next day. We had to spend a day and half without the heater. But it has been fixed. Prior to that, we had an issue with the actual service on the dishwasher that was to be replaced and we're still waiting for a new dishwasher to be brought in. The one that they brought last week was damaged when it arrived. Luckily, we found out that the dishwasher was damaged when it got to the house before it was unloaded off the truck. So, we're still waiting on a dishwasher. It has been more than a month. Things like that should be expedited.

The ice dispenser on our refrigerator wasn’t working recently. The tech said it was the little plastic part inside that had to be fixed. So then he had to come back once that part came in. It took about eight days. It's okay now. We've been satisfied with the people AHS sent out. This is our second home and we're not here all the time. We like AHS for its convenience. AHS is worth the money to spend every month for that.

The most recent claim I had was for the garbage disposal. The claims process went pretty good but there was a point where they were trying to replace the garbage disposal with a cheaper unit because they had similar specifications. They eventually put the right one in, I just had to be like, “Hey. No, you gotta put the right one in.” Other than that, we haven't had any problems with AHS.

I submit claims online, which is very easy, and I haven't had any problems with American Home Shield. I've been in a house for four years now. I came from out of state, and almost immediately, we had a problem with the air conditioner where a wire burned out. It was 100 and something degrees, and they were right there, and I've been in love ever since. A-US Air Conditioning recently came out and I like them too. They came, figured out what it was almost immediately and they never spent over 20 minutes taking care of the problem.

I had a fantastic experience with Prayco Plumbing Heating and Cooling. I would 100% use them. The tech was amazing. He explained to me exactly what it was that was out. I had other questions about other things and asked if the company would be able to address them and he was very nice about it and gave me honest answers.

Superior Appliance Repairs did a good job. They showed up timely. AHS works well, too.

I had a garbage disposal that stopped working. The techs were very professional. Everything went well and as planned. I was happy with the service.

American Home Shield is good and saved us a lot of money. I utilized the service ‘cause the blower motor went in my heat and they were able to help. A technician came out but didn't have the motor to fit my system. They had to order the motor, and someone else came out. The second guy was good. But I was a little confused about my contract. I thought it was 60 something dollars, but apparently, it’s 70 something dollars.

I had issues with my washer and dishwasher and the service that I received was good. The person came almost immediately to check both. The washer was fixed a couple of days later but I'm still waiting for my dishwasher that should be replaced but I have not heard anything. The person did what he was supposed to do. But it seems that this was outsourced to a different place so it's a different company.

The service has been really good overall. The last guy took six times to fix my dishwasher but he fixed it without buying any parts. He figured the problem out. I would recommend him and AHS to anybody. Having AHS is very good. But my husband made a decision to transfer to another company. So we're going to have to cancel.

My microwave went out. The technician was at the house. We tried to take the power off of the microwave because it's a 230-volt microwave. So, he went through the breaker panel to try to find the breaker that isolated the microwave. When he left, I noticed that the heater no longer worked in my upstairs part of my house. So, that was another call. The people that came for the heater said that the problem was there was no power to the heater, so I needed an electrician. So, we put a call in for that. When he showed up, he replaced the breaker. The heater is working fine now. So, the issue for that was all breaker-related. The original technician was taken off of the project. I don't know why. And they are coordinating a new one for me. Overall, things are working well. The people that American Home Shield have sent seemed knowledgeable and have been very polite.

I had a claim for the pool and the guy was out here the next morning. It was amazing. When I have a real problem, I'm a super happy customer in a lot of ways. But then, when I really, really need AHS, I'm not really sure that the delivery is there. So their service is kind of a hit or miss. Sometimes, it's amazing. But getting through call times is so frustrating. I'm about to put a third house with AHS but I do debate that because what I'm paying for my warranties are astronomical figures.

It was cold outside and someone external from my household used my water hose without asking me. So, it caused the hose bibb to crack and it ended up flooding into my basement. The next day, I called the plumbing company that was listed on the tags on my pipes and they were unable to come till a week later. Also, they're not under American Home Shield. The next day, I called AHS. They tried to give me another company, which I declined. Dave and Sons was the third company and I said that I would rather go with them. They called me and we made an appointment, and they came out the very next day. On the same day that they came out, they came back about five hours later and fixed it.

A tech from Oasis Heating and Air came out. He had the parts needed on the truck and fixed the issue I had on the same day. He was also timely and responsive. He let us know what time he was going to be there and the next day, he gave us updates on times. You don't get that from a lot of contractors anymore and AHS should put more companies that kept time like he did.

We had three claims with AHS. One with burners on a stove, one with a washing machine, one with a dryer. The technician seemed to know what he was doing. The issue on the stove was the burner. He had to replace it with a like-for-like because that's all he was allowed to do. The product that AHS paid to put in, we already know, is going to go out again. The better alternative product was cheaper, but AHS wouldn't allow him to put that in. It would have been a cost-savings and it would have been a better product. But because it didn't have the UL listing number on it, he wasn't allowed to put it in. As far as the dryer, they paid for a replacement heating element, which he replaced. On the washing machine, the issue was a bearing. Because they don't source the bearing separately, he had to order a completely new tub, which is on backorder. We're still waiting for that.

AHS contracting relations department has my file to fix my freestanding icemaker from last six months due to their vendor not showing up for last 30 appointments, vendor Sunline appliance only came in October 2021, took out all parts from freestanding icemaker, broke the cover of the door, kept all open parts on floors with nails, never came back to fix it after parts has been arrived on November 23, 2021. From November 23, 2021 I am calling American Home Shield twice a week, every representative says they are sending email to contracting relations department and will hear from them in 24 to 48 hours. Almost waiting for six months, contracting relations department is never calling me or sending me email how they are going to rectify this issue. Such a waste of time. Can not rely on this company or their vendors who doesn't have value of their customers.

I am appalled at the level of bad service from this company. If I could give them less than one star, I would. This company partners with one star contractors. They tell you which contract you have to use and if you have trouble with that contractor, they provide little to no service to assist you in resolving your issue and getting your service call completed. The representative are very good at asking for your credit card before placing your service request. They are also excellent at informing you that they don't employ these contractors, they just refer them. If you need a receipt for any work they have done, you have to call the contractor and get it yourself. If the contractor doesn't call you back, please keep trying them. If their representatives give you wrong information, they take little responsibility. They are excellent at taking your monthly payment. I do not recommend this company at all.

My garage door wasn’t opening and I notified AHS online. Using the website was easier than easy and I got an email notification about who was coming out. Then, the contractor, Smokey's, contacted me and their service when they came out was outstanding. The tech tightened up the spring, helped the up force on it, and then lubricated all the tracks. AHS has been the best home warranty company that I've ever dealt with.

So far, AHS has been good to me. There was low pressure on the faucets so I contacted them. I used their website and that was easy. Wicker Installation came out and it was quite easy for them to diagnose what the problem was.

The furnace was freezing and we couldn't figure out why it wasn't coming on. The technician came out earlier than expected and he was able to resolve the problem and we haven't had the problem since. American Home Shield's rates are reasonable and the companies that they contract with are very professional, courteous and get the job done. I've set up my mom's home with the plan as well because it went so well for me.

I have an investment property and unfortunately, renters broke a lot of things. The washer, dishwasher, and microwave pretty much were no longer working. The refrigerator issue was more cosmetic like having handles off but it was still working. So, that was not covered, but American Home Shield replaced everything else. It was not of the same value, but at least they replaced it. Royal Appliance came and then took a look at the appliances and pretty much deemed that they needed replacement. The parts were not available.

American Home Shield does what they say they could do. They come, take care of whatever the problem was in a timely and professional manner. I like them. Also, United Air Temp is the standard. Certain places have standard about themselves and people don't mind them coming into their home because they will make them feel better when they leave than when they first came in. Because they will do what they are there to do.

I heard dripping in my ceiling and that's when I filed a claim. They sent out One Flush Plumbing to assess the situation, who responded to me quickly. But after that, it went downhill with One Flush. I spoke with a gentleman on the phone, Rob, and set up a time. He told me that he would be going out of town and he was sending his friend, Dwayne, to come over. When that guy came out, he cut a hole in our kitchen ceiling to inspect the plumbing where the sound of the drip was coming from and then he left. I communicated with American Home Shield to find out what the diagnosis was and how we were going to proceed with the problem. I came to find out that American Home Shield was told certain things on their diagnosis report and they were just going off of that.

We had a policy with American Home Shield in California for years. Because of the service they gave us, we chose to go with them again here in Texas. We've been in Texas for two years. Everything that American Home Shield has done for us has been a plus. We had a couple of things that had to be checked. American Home Shield's policy is, if they can't fix it then they replace it.

My plumbing was leaking and the tech put a cap on it. He told me that if it's still leaking, to call them back so that they can fix it. It's still leaking and I called them back today to see if they could come back out. Other than that, everything was good.

Peyton came out to look at my washing machine and he was troubleshooting and he said that it had quite a few problems with it. He said he's gonna go back and he's gonna talk to American Home Shield. I'm waiting on a call from American Home Shield.

The drain on my faucet was slow and the hot water was not coming to the drain. I submitted a claim by phone and dealing with American Home Shield's rep was frustrating because they kept saying that they didn't have somebody in my area. So, I had to wait for 24 to 48 hours before somebody would get ahold of me. I had placed numerous tickets for various things and there were no workers in my area. Then, the only way that you speak to somebody in the United States is if you're asking to come on as a new client, which they can't help you because, again, their call center is in Singapore.

I recently called American Home Shield because my dishwasher was leaking. They gave me the name and phone number of the company that was coming out then they called us to set up an appointment. The company was great. It was a valve leak, and they had to get one. I'd tell people exactly how good we've had AHS and how many times they've helped us out.

The refrigerator wasn't getting cold. It took a month for somebody to come out and take a look at it. I kept calling but I got no answer. AHS could have called all these other appliance places and found one that actually could come out. They didn't do that until the fourth week. One time, I got my pool liner fixed after two years. I noticed it was leaking. So, I put in a claim. The guy came out, didn't even tell me he was here. He just came through my back gate and sawed off the PVC pipe and said, "It's gonna be two weeks." I never heard from the guy who said he's gonna have to order the part. So, I had paid someone $1,200 out of my pocket to come to fix it so we can swim that weekend. He did it in a couple of hours.

We have multiple issues. The contractors fixed everything. One of the things was the faucet, and the guy couldn't fix it. So we had to get it replaced. Unfortunately, we couldn't find the exact model that was earlier there. It was older. So, they didn't make those models before. But it was a brass faucet. Apparently, American Home Shield doesn't cover the same type. So they were okay putting a chrome one versus a brass one. But what difference does that make? I’m not sure why they couldn't cover the full thing. That was my only little concern there.

I called American Home Shield on Sunday morning and the tech came on Monday. He fixed my heater so I’m happy. One time, I had a problem with AHS where they took a very long time to fix my stove. But they gave me a little extra money towards the stove. So at first, they disappointed me and then, they redeemed themselves. Overall, I'm very satisfied with them. A friend of mine is doing the closing on the house today and I recommended AHS to him.

The fan quit on the heating and air unit, and the tech was good. But I had a plumbing issue and it was over a month before it was fixed. People were busy and American home Shield couldn't find anybody to schedule it. But I’m not gonna cancel it. I like it. People need to purchase AHS because it’s a good thing. That air would have cost me$600.

American Home Shield answers our calls and they get things done quickly. We like that. It’s a good company to go through. We used them when our electrical sockets weren't working. A tech came out and checked the breaker. He got the electrical sockets working and everything went fine.

The furnace was making some crazy noises. It didn’t sound like it was working properly. It was easy when I submitted a claim with AHS. I told them I had an issue. The rep looked at whatever he needed to and got somebody else to me. I was pleased. The contracting company called pretty soon, a day or two, and then they scheduled an appointment and got out. The tech showed up on time like he said he would. It ended up nothing being wrong, said everything was normal. Said if there are any more problems, to give him a call. I'd recommend AHS. It's easy and convenient.

American Home Shield is fairly responsive. I recently had some leaking and the things that were wrong with why it was leaking weren't covered in my plan. But the plumber was a really cool dude. He was straightforward. I liked that he said how to fix it. He was very knowledgeable, especially about what was covered and not covered. There wasn't this back and forth. The coverage is something that's worthwhile.

We woke up one morning, and our heater was not working. It was 20 degrees outside so my wife called American Home Shield. She was told that they would get back to us within one business day. It was a Saturday morning so that frightened us a little bit. Then we got a call from Choice Electric who said they were coming out later that day. That was fantastic. The repairman looked at it, figured it out in the first 20 minutes, and fixed it in an hour. I'm pleased with how everything went.

American Home Shield's guys come in on time. The recent guy did a good job. The appliances I have were different. One is for my washer, the other for the refrigerator. Both times, he was really good. He did everything by the book. I appreciate him. I would always like to have him. However, when I started it was only 50 something dollars. My bill is going up to $79 now. I don't know why AHS keeps changing the price every year. They never call me to say what the reason is for changing. They just keep taking the money out of my account. Other than that, I'm okay with them. That's why I'm staying with them. They should keep doing what they are doing.

Submitting claims with AHS has been fairly easy. Just go on the website and choose from the type of issue that you're running into. Plumbfix Plumbing came out recently. There was a leak that I had fixed myself and then there were some other issues, too. Our gas appliances weren't running very well. It turned out that my earthquake emergency shut-off tripped, so it was a fairly simple fix. The tech was great. He came the same day, so that was very nice. He was very helpful and definitely did a good job.

I've always enjoyed the service of AHS. Not having to evaluate whether you're finding an expert who knows what to do for your situation is beneficial. If you have needed similar types of repairs with different appliances, getting to know one of their providers is better than just anybody coming in your home at different times. The familiarity and the expertise of the providers have been excellent.

The package that we got with American Home Shield was really nice because we've used it, so far, in the last five months on our dishwasher and our clothes dryer. So, it's kind of nice to have it when you buy an older home to be able to have a little fallback benefit. The first time I did a claim, it took forever. If you put the request on the website, the availability may not be for several days. It was like two weeks before the person came out to do our dishwasher. Also, the first time, they didn't show up. Then the second time, maybe there was a weather day. It was ridiculous.

I put in the request for a plumbing issue on the 20th and Ferguson and Sons came out on Thursday, February 24th. They were great. If I have a plumbing problem, I hope they send them out again. Some of my larger appliances aren't covered under American Home Shield but they've been pretty good about coming out anytime something's needed. I'll probably keep them.

I've used AHS a couple of times and it’s a good thing that I can pay my deductible and they would have somebody come out. But the frustrating part right now is my dishwasher is out and the contractor has had to come out three separate times because the issue hasn’t been resolved.

My pool heater started to leak and Lee’s Pool Service came out. Somebody thought that it was because of the freeze we had last February but that couldn't have been it because I kept it running 24/7. It never had a chance to freeze. But it didn't get covered, so I no longer have a pool heater and I'm not happy with that outcome. This is the first time that American Home Shield haven't done a great job. When the pool pump and the dishwasher broke, they fixed it. They could have said that they believe me and they would cover the pool heater. But I know that’s not practical. I recommend American Home Shield to anybody who buys a house. We're in the process of selling the house now and I'm going to recommend that the person continue the coverage. When we buy our house in Minneapolis, I'll be calling to get American Home Shield in Minneapolis.

One of my breakers was out, and one side of the house wasn’t working. The oven in the kitchen wasn’t working. We filed a claim then we called the electrician. He was there 15 minutes later at the house and he identified and fixed the problem real fast. I've had past repairs with American Home Shield as well, and all have been fast, great service. We've saved a lot of money and time too. American Home Shield has been wonderful, and I've highly recommended them.

I had two different appliance problems and the second one had to be replaced. I have a request in for the money because I replaced it myself, so I should be getting a check from AHS. I usually call them when I need to make a claim and in 10 minutes or a minute or two later, somebody is there.

My 2 kitchen sinks stop working I called AHS> The plumber didnt pick up his phone after 20 times of trying. Finally called me back and came the next day. He said the pipes are frozen. He told me if I want to fix it I need to pay out of pocket. I explained it is not possible for them to be frozen. He called his boss in front of me and said the basement is like a freezer! I have a temperature gauge there. It was 62 degrees. He said he will come back last week Thursday and never came back. They just stole my service fee and disappeared. SHAME ON YOU AHS!

We've been with AHS for six years and it's been good. I love that I can submit claims online.

DrainPro Plumbers was very good, and I love them. The problem was the water wouldn't stop running, and expeditiously, they changed my valve and it's working fine. I'm able to take a shower everyday now. Get American Home Shield as soon as possible. There's a survey people do after a claim where 5 is the highest someone can get, and everyone has been getting a 5 from me.

Our dishwasher was leaking water so I submitted a claim to AHS via online chat. The website was pretty easy to use. I can check the status of everything I have submitted or requested. Seattle Home Appliance Repair came out for the dishwasher and they were able to resolve the issue on the first visit. I had a great experience with this claim but I had a previous claim where the contractor AHS selected was not fine.

Our furnace was not heating the house properly and we suspected what the issue was, but we called American Home Shield to have somebody come out. Dawson Services was sent out and they confirmed that we had the wrong type of filter in and that was causing some issues. So now it’s got the right filter and it's doing better.

C & P Plumbing came out because I was having two toilets that were running, and then I had one toilet that was just making some noise. They were great. They were prompt in setting up the appointment, they came on time, they listened to me and the issue I was having. They went around, evaluated each of the toilets, came back to me and said, "This is what we found and this is how we propose to correct the situation." I said, "That sounds perfect." Then, they did whatever they needed to do to get approval from American Home Shield, they did the work, gave me a copy of the work order and left.

My dishwasher was overflooding. It was a speedy process, within a day or two. American Home Shield does great service. I tell people that they ought to switch.

American Home Shield is usually good and their contractors are, too. Recently, one fixed the leak in the toilet and it worked okay for a couple of days. But I noticed that the valves where you turn the water off were leaking. They put new parts in the toilet and a new waterline.

There was an issue with the water pressure and the water was not staying hot. I explained to American Home Shield what the problem was and it took a little while to get someone out. The guy was very helpful and was able to figure out the problem. He was able to fix everything except for a part that they needed. So, he came back and did that later.

My microwave wasn't working. I did a claim to AHS by phone. The tech did a great job. I always have a good interaction with American Home Shield. I have never had any problems with them.

We had a plumbing issue recently. The plumber was really great. He came out right away like he said he would, had good communications, did the job, even did a follow-up. AHS improved quite a bit. We've been with them for a while and it was hard to get ahold of them. But these last couple of times we've had to use them, it was great. We just pay our deductible and the people they pick out over here are great in our area. But we have another house in Eureka Springs and the people that they picked to work for us over there were a nightmare.

The heater wasn't turning on when it was calling for heat. Sometimes it would turn on and then turn off, and it wouldn't turn back on for two hours. It had a faulty part in it. The contractor who came out was fabulous and the heater is performing now like it’s new. American Home Shield does a great job and I recommend them all the time.

We had a freezer icemaker go on the fritz. We contacted American Home Shield to repair it and the technician that came out was great. American Home Shield is worth the investment. You get fairly timely response and the service people we've had have been competent and professional.

The people that have been involved have been great. And everybody that I've talked to has been very helpful and professional. However, I had a service ticket recently and I am still waiting for some resolution on it. It was two or three weeks ago and I still don't know what the status is or whether it will be covered or not, or any action. I've had two techs come out since I called it in. The girl from American Home Shield that took the call was very polite, professional and all on the phone. Air Technical was the company that sent the techs out on their behalf. One guy came out and did an analysis. And they sent out a more senior guy to do an analysis. They told me that expect 24 to 48 hours that I would hear something back. But that was a long time ago.

I had some kind of water leak in the main bathroom. A guy came out and he said it was the toilet seal. He switched the seal out but I had water underneath the linoleum again. I talked to AHS and they're supposed to be sending somebody as soon as they can. Other than that we haven't gotten the problem fixed, I'm pretty satisfied with AHS. Whenever we had a problem, they came out.

Our washing machine wasn’t working. Mr. Workman came out and checked it. The washing machine started working and it worked for two or three days and it didn't work again. I called American Home Shield back and I had a problem with the person that I tried to communicate with on the phone. If they're gonna have representatives, they need to be able to speak clearly so I can understand them and they can understand me. Also, she kept pushing this video thing and I'm not into that. I didn't want to take the time to do that. She told me to tell her the serial number but how am I supposed to do that when it's on the back of the machine and the machine is up against the wall and it's full of water? Then, the rep said it would be 24 to 48 hours but I haven't heard from them yet. I'm thinking of leaving American Home Shield. The costs are going up all the time.

We've had American Home Shield now for close to 20 years, if not more. We've asked them to come out and check on things and they've done good. We've had appliances go bad too. I have no complaints in that respect. I had a problem back up in Canton, North Carolina 10 years or so ago, about the people that they had subcontracted with to come out to work on the issue, but that was all squared away.

Two of Doctor Cool's guys came out to fix my furnace and my thermostat that weren’t working. One went to the ceiling and repaired the furnace that was up there. In the process, they accidentally cracked the thermostat. They went back to their shop, ordered another one, got it that day, came back, and installed it. I was happy with their service.

I had a broken bolt in the toilet and the contractor did a great job. I’ve had American Home Shield for 15 years and nothing much has changed. Only the cost has changed and that is to be expected. The contractors are usually good and AHS is also good about it if you don’t like or want somebody. If you have any problems, they’ll fix it and if somebody can't get to you fast enough, they’ll try to find somebody else.

The service has been great. When I put in a service call, someone contacts me immediately and I can get an appointment quickly. One of my claims was for the dryer. It wouldn't come on and come to find out it was just a loose wire. Another claim was one of the breaker switches. It too had a loose wire. The contactors are very professional. They come in and do the job. The only thing that I have a problem with is the flat rate fee. For someone to come and twist the wire together, I paid $125, plus the monthly fee that I'm already paying. I like a service though. I will be moving in about three months, so I was wondering how the service would flow over to the new house with everything being pretty much brand-new.

We had some water heater problems. It turned out it was much worse than we thought. They sent a guy out right away, worked on the problem and got it solved. But their coverage was only $1,000 and it cost $5,000 to get it fixed.

I was having a switch to my garbage disposal that wasn't working as well as an outlet to the dishwasher. The tech fixed one problem and will be back for the other one that wasn't covered. I've had the home warranty for almost 10 years now and it's been very helpful for inside. At the time, American Home Shield was purchased for us and we had the option of adding either outbuildings or outside things, and I wish I had added that on because we had a couple issues outside that would have been covered but were not since we didn't add it to the policy.

I pushed the button on the garbage disposal and there was a weird sound then nothing happened. I turned it back off. I reached in there and couldn't feel anything. Something seemed to have gotten past the initial thing. I did a claim. By the time I called, the service company accommodated us with the very next Friday that was available and that worked out perfectly. I paid the $75 fee. The service people were wonderful and they fixed the garbage disposal. On the whole, I like that American Home Shield was a minimal payment. The $75 was less than if I called the plumber on my own.

I had a toilet that leaked between the tile floor and the toilet itself. I called American Home Shield. Per my contract, they have 48 hours to have someone contact me, which they did in that amount of time. It was an additional two days before they got out here, which I understand that's scheduling. And the gentlemen that came out, the owner of the company, was excellent.

The freezer wouldn't freeze. The cold air that was supposed to go to the freezer would go to the fridge, so the fridge would freeze. The repairman removed a motor in the fridge and replaced it. There was also a flap in there that was stuck open and replacing that part made it close. It kept the cold air in the freezer and normal air in the fridge.

I've not been real happy with American Home Shield lately. We have not been pleased with their service. We have asked repeatedly for a copy of the contract to be mailed. We asked this the last time. They still didn't mail it. They sent it to me as an email where I'm supposed to buy a printer and cartridges and print everything. But we don't want that. We want a copy of the contract mailed to us.

I had a low voltage short that was causing a fuse to trip and the tech had the part on hand. He was thorough, patient and did what he was supposed to do. The process with American Home Shield was smooth. But I was on a chat with them this morning and I was asking about coverage for water softeners. They informed me that they do not cover water softeners, and I didn't like hearing that.

I've had to use American Home Shield on the stuck bathroom drain stopper and a drip, and I was satisfied. I had a great experience with the repair guys and it’s good to know that AHS is there if needed.

The contractor came out quickly and got what they needed to get done. My garbage disposal was replaced. I'm glad that I got a policy with American Home Shield.