American Home Shield Reviews

Everything went good. The tech gave me a couple of recommendations as far as changing the filter more often than I had been doing. He pointed out a couple of things to me. It was still in working order but had a little age on it. There was nothing that needed to be addressed at the time.

The techs that came out for our water heater did a good job. They were fine. But they definitely charged some additional fees that weren't really necessary. I ended up paying the service call for them to come out and then they charged me a $298 fitting fee. They didn't bring me a new stand. It was just on the existing stand. But it's been fine since they came out. Everything is working now. AHS is worth it.

J&J has been out here on three separate occasions. We have been absolutely satisfied with all three of the techs that have been out here and worked at the property. All three of the individuals were professional. They showed up at the beginning of their window and they had the necessary equipment on the truck to fix the problem. If I combined over the three visits, they were on property for an hour. The last tech that was out here killed some mama scorpions for me, so I'm good with all of them. This is the second home that I've had American Home Shield on and I'm very happy with them. I've never had a claim denied. I've never had an issue with payment or with the service. It's always been timely.

The techs did the lock replacement on all my doors. They replaced the deadbolts and key locks as well. All the locks work. However, I called AHS for four different things and I've had very different experiences every time. There was one contractor I would definitely not recommend to anybody at all.

We had our heating and our AC spring cleaning check the year before and AHS sent a company out of St. Louis called Budget. They actually sabotaged my system so that the R134a Freon that's getting so hard to find now, as I have an older system, had to have leaked out. They told me all the pressures were good when they were there, then within two days, my AC turned hot. AHS sent out Freedom Heating and Cooling. They checked it and they said that the system didn't have any pressure and Freon in it. I told them that Budget came two days before and they said it was fine. Freedom said that it was not the first time they've heard that after following up behind that company on another call. So, I've put a note on our file with AHS that Budget is not allowed anywhere on my property. But they didn't put it in there permanently.

The repair men that were sent were great. Professional. They assessed my unit and explained that it is working as efficiently as it can for the house having as many windows as it does. American Home Shield's follow-up could be improved, but other than that, they're relatively easier than most warranty companies. It's also easy to submit claims if you do it online.

We were having a leak in our master bathroom in the showerhead and EJ's came out and said that in order to fix it, they would have to take out the water heater, which is directly on the opposite wall. They were putting in an order to get approval to do that. It took four weeks that we didn't hear anything and we kept calling back and finally asked American Home Shield to assign someone else. EJ's group seemed very personable, but the guy was young and he didn't communicate very well what all needed to happen. The group that came out after that fixed it right away. But they didn't have to take out the water heater.

I called American Home Shield to see if my pool heater was covered. The gentleman that answered the phone said yes and set a schedule for a company to come. When the company came, they said that they don't work on pool heaters. He then called American Home Shield and they said that the pool heater was not covered under my policy. But when I initially called, I specifically said three times when I requested the inquiry about the pool heater that it was a pool heater and not a water heater. I called American Home Shield the day after and I was on the phone for 30 minutes. Whoever it was that put me on hold hung up on me and never came back online. It's been about a week that I spoke to someone and I haven't been reimbursed for my deductible. I want a refund on the other work order that I asked for.

Bob's a great asset to the company. I had a leak in the master bath in the shower, the stem that goes into the wall of the shower. Bob came out, knew exactly what it was, went out to the truck, got something and repaired it. He's excellent.

American Home Shield's website was down the other day which wasn't convenient. But, they've been a good company to deal with in general.

The last time that United Air Temp came out, the guy claimed that the leak was coming from cracks at the back of the shower because caulking was missing from there. However, when one's in the shower or anytime anybody's running water in the shower, water doesn't go back that far to the area that he pointed out where the leak is coming from. Now, if water is poured directly into those cracks, then perhaps it would come through. The first time, they cut holes in my ceiling and they couldn't find a leak.

The process was complicated and nothing was completed properly. The dishwasher was not working. A technician came, diagnosed it and said that he needed to replace this electronic part. He ordered the parts. When he put the replacement part, that created a second issue. They needed to order the part but never found it and decided to replace the entire unit. A different company came. I called American Home Shield and they said that there are other choices. I could find a local contractor that could replace or I could order through the home warranty. I decided to replace through the home warranty because it was kind of faster. They said that could take 8 business days or so. On the 2nd or 3rd business day, they called me that the technician wanted to schedule an appointment. We said okay and they said they were doing the time between noon and 4 PM. But they showed up at 6 PM and I was not there. They just dropped the item and went. We had to pay another technician to install it.

The motor died on my dishwasher and it stopped working. We had to select a different unit because the manufacturer didn't make ours anymore. When the repair company came out to replace the dishwasher, it was slate, instead of stainless steel. It was the wrong color. We tried to pick a dishwasher that was as close to our old one as possible. That didn't come in stainless steel, but that's 'cause of COVID. Everything was on backorder. The selection was a little limited. That's why we had to go out and find what we wanted, personally, but it was fine. We've definitely enjoyed American Home Shield's service quite a few times since we moved in, so I would highly recommend it.

American Home Shield sucks. I’ve had them for a long time and I had nine properties with them. Their service has become worse and worse. Their contractors are horrible. There are delays in getting repairs done and getting the reports back. So that's the reason why I cancelled them. They also just deny everything. They're not consumer-directed. They're only about contracting. They don't have contractors that are good. They don't have a timely turnaround. They don't really listen to the customer or allow for you to upgrade or do an appeal of a denial. When you ask for people to call you, they say they’re not gonna call you back or there's never a manager back. Their standard answer is “24 to 48 hours, someone will get back to you.” But they never do. For my last problem, I had to call about eight times. They won’t cover anything and they do everything not to cover it. It’s not worth it.

Our washing machine was not cycling correctly and the person came out and told us that a sensor needed to be replaced and replaced it. We've had American Home Shield a year and we've had to do a couple of claims. One claim took a lot longer but we were able to call and they were able to get it sorted out for us. So, overall, we've been happy. The only thing that is a little confusing is waiting for approvals for parts. They should find some way to give a timelier status update for that.

The PVC piping had come loose from our bathtub and flooded our basement. We were without water to that area for about 3 days because American Home Shield couldn't get a contractor out for 3 days. Most of the time, it's been pretty positive with American Home Shield. It's been a day or so to get someone out. But in that instance, I was a little unhappy because they said they didn't have a secondary contractor that they could assign to come out and look at it. They apparently are fixed on one contactor and that's the only one they're using in the St. Louis area. But we didn't have any issues with the plumber when he came out. He did the job correctly and we didn't have any more leaks after that.

I requested service when American Home Shield was running a special for air conditioning check-up. When the guy got out here, he said the Freon was leaking. So he didn't do anything and then came back the next day. The guy charged me for Freon, which was 80 bucks cash if I paid cash. So I paid him the cash. It was a break for me. But I didn't think I would have to pay another $100 service fee. I thought I paid when the tech came the first day for it. But everything was taken care of and the air conditioner works fine right now.

When my AC was on, it was making a big racket and it was not blowing out cool air. My wife put in a claim on the computer, put in what the issue was, and paid it. American Home Shield then came back and told us what company they were gonna send and gave their phone number. They said the company would call us but I always take the initiative so I called them. Technicians were able to come the next day, which was shocking because usually, you got to wait for these things. The two technicians were very polite and they brought a mask. They took care of business and the AC is good now. This was a positive experience. My only issue with American Home Shield is sometimes it's very taxing when you're calling a call center in India and nobody understands you. It's just that people read from a script. When to get to a supervisor, it takes you going through 10 different people.

The dishwasher or dryer stopped working. When we pushed the button to start, nothing happened. The only thing that came on was the light. I got online and told what it was. AHS said they were going to list from the list of different people, and I actually called the one that they actually selected. They said that they were gonna call me. The tech was able to get out that same day, so it was excellent. I don't plan for the appliances to go out. But when they do, having the warranty is convenient to a point where they find the servicer as well as the fact that I don't pay those outlandish fees especially sometimes it's an emergency. When doing it within 24 hours, then oftentimes, there's an additional fee for emergency. With paying the amount every month, and then, only having a deductible quote is definitely a game changer.

I paid Airpro Service for a preventative maintenance screening and they found a problem. It was a good thing that they did that because I would have been here without air. I'm in my 90s and has to keep my air conditioner up. AHS introduced me to Airpro several years ago and I like them so much that I just use them. If I have a problem, they get out here quick and fix it for me. I've had problems several times during the years I've been with AHS but I maintain it more for the air conditioner. I can't be running around looking for somebody to fix this and that. It's better for me to have a company that I can go to that can provide for me the service that I need.

We submitted a claim with AHS because there was no hot water. The first plumber that came out accidentally closed out the claim. So, I had to go back. We had to wait a couple of days to get the next plumber out. The second guy came out. When the second plumber ordered the first part, the manufacturer sent the wrong part. So, we had to wait and get the second part. But the second tech was exceptional while I was not impressed with the first tech at all.

My washer wasn't washing and wringing the clothes out. AHS sent someone out to evaluate it and they replaced it. Everything was covered by them. At the time when an appliance breaks down, you might not have the funds to replace whatever it is. So, this warranty is very beneficial.

The contractor came out to replace my kitchen faucet. Go for American Home Shield. As homeowners, in case you don't know what's happening, everything is repaired. So, having the home warranty will help. If you know about it, it’s okay. If you don't know about it, home warranty is the way to go.

We had an awesome time with them, which was why when we left for another company, we came back. I usually prefer to talk to people when submitting a claim, which is why I usually do phone. Because online, I never know what's gonna happen. I like that we get a response within 24 or 48 hours as they said we would and not three weeks later. When they say they cover something, they do and it’s what it should be. It's not half of it if you do the whole thing. We got eight people in this house and with COVID, it's harder to get ahold of people but to take a whole month to get somebody here is ridiculous. With AHS, when we say it's an emergency, it's an emergency. We've been very happy with them.

AHS needs to be boycotted!! American Home Shield USED to be an excellent American home warranty company!! It has become the most unprofessional, horrible runaround wannabe warranty company!! 90% of the time they ghost their customers, their vendors/contractors could careless about us as customers. I have been waiting for a technician to fix my icemaker since July 2020????!! Three contractors came to our house to fix the ice-maker and have yet to be fixed. Almost an year 1y without this issued to be resolved. The last one, Scott’s heating and plumbing came in February 2021 supposedly he told us it was fixed. It worked for less than 30 days.

Our AC wasn't working, then it was working, and then it wouldn't turn off. I called and I really liked the company that came. On the other hand, I had an issue last year. I had a follow-up claim to an AC because I had a company that came out and they couldn't fix it. They sent me this other company. The guy didn't even look at the AC and told me that American Home Shield would not fix it anyway and for me just to call them on my own and get a new AC unit. I also got charged another 100 when it was supposed to just be a follow-up.

The tech fixed the light switch for the recessed lights in the kitchen. That claim was good. Another time, we had a problem with the AC and the techs for that came for the same thing more than once. Each time I got to pay $100 for them coming out. At what point do they determine whether this thing needs to be changed?

I've had nothing but good experiences so far with American Home Shield. Recently, a contractor came out and did their job. I thought it would take them some time but they got back to me right away. It was a Friday and they came Monday when they said they were gonna come. They found out what was wrong and replaced it the next day. It's pretty impressive. They installed the new pump and it worked out really well. However, the pump was expensive. I thought it was covered but it was not because it was an upgrade. I had to pay the difference which was 1,300 or 1,400 bucks and I wasn't expecting that.

When my refrigerator stopped working, I called American Home Shield. The wait is long, but I like to do things over the phone. They scheduled someone as soon as possible, but when the technician came, he said he couldn't find any problem. He said air comes from the freezer, so the freezer is working. He also took the temperature and said everything was fine. He told me to wait until our refrigerator breaks again and then call. So, I was like, "Oh my God." Something has to be wrong. Now, my refrigerator stopped working again. I wasn't able to have this fixed when it was supposed to and here, I'm running late to work because I have to take everything out from the refrigerator. I put a service call again for today and they're not coming until tomorrow.

I submit claims with American Home Shield through the mobile app which works well for me. The app is very user-friendly. The contractor came earlier than expected. They resolved the issue to my satisfaction.

I approached AHS once when my microwave was not working. Their response was awesome. They got a technician over here and that technician was more than awesome. He was quickly able to identify the issue and immediately fix it. So it was really good. I was really impressed.

We bought our house in January and not only have the appliances not worked even though we had an inspection but there is also a leaking faucet or a crack in our sink upstairs, which has done some damage. We had somebody come out here two days ago. I have no clue when they're coming back, no clue if the company approved the claim, and no clue what to do with the fact that there is secondary damage to floors and walls and ceiling. That's our issue with American Home Shield. We don't get feedback from the company about the claim.

The person who came out was awesome and he even checked a couple of other things that he wanted to make sure that when they came back out from Best Buy to hook up my refrigerator, everything was ready to go. The experience was great and I have recommended American Home Shield to a few people.

Whenever I call AHS, they always are timely in the response. Recently, my AC wasn't blowing cool air. The tech was very good. He needed to put freon in it and a part for the fan.

Between our kitchen and our room off our deck looked wet. I soaked it all up but by Thursday it was back again. Luckily, I got it called through American Home Shield and we got stuff taken care of. By the end of it all, our whole kitchen was redone. I feel really good about making the call to AHS.

We just had an issue with our hot water heater and it has been an absolute nightmare. The biggest issue was trying to get the individual who you get when you answer the phone. At first, I thought it was a language barrier but then it became more of does American Home Shield not actually follow up on their providers? Because when I looked at this particular provider’s website, I saw multiple people with the same issue we had.

I've dealt with other home warranty companies and American Home Shield is better. Their voice prompts are for ** though. If their phone line goes right to customer service, it would be so much easier. Other than that, the contractors AHS sends are very professional and friendly. I had a shelf and a vegetable bin that was cracked. AHS and the contractor took care of it. They had to order the part and parts come from China so it took a little longer.

My dishwasher was leaking water. I went online to my account and reported it there. American Home Shield usually tells me when to expect a call. But I rarely get calls on the same time when they said I would get them. So it's usually within a day or so after. Also, the contractor was slow. From the time I reported the issue until it got repaired was three weeks because they had to order a part. But the work is completed and I haven't had any issues since then. I've always had good experiences with AHS.

When Walker Air Conditioning first came in, they got the AC working. The tech replaced some parts and it was fine for a while but then it stopped again. The motor's running, but the air isn't coming out of the vent. I called them again and they came in because it was still within the 30 days. They replaced another part. It was fine till last week when I called. It did it again. The motor would be running, but no air was coming out of the vent. It was Sunday. I wanted to report it because I know it was over the 30 days, but it was the same situation. They wanted to charge me again and I kept telling the rep, "It can't be that you're charging me again because it's the same situation."

Others should get American Home Shield. Having a home warranty, the worry factor is gone because you know you can get your issue fixed.

The technician came out for the filter in the pool. He wrote up everything and we sent it in. But AHS couldn't find somebody to come out. So I had to get somebody. They had worked with him before, but I still hadn't heard anything back from them on it. So we still haven't got it fixed. But when our AC quit cooling, the tech fixed it. He was good. So far, everything's been great when submitting a claim.

Lake Plumbing had to change out the faucet because it had a leak and I’ve had no problems since then. It was a huge help. I had American Home Shield when I was a previous homeowner years ago and when I bought this home, they gave me another home warranty. As soon as the home warranty was up, I immediately switched it over to American Home Shield. So, I'm a loyal customer.

A technician fixed my shower stall that was leaking. There's still a drip and it needs a washer put in the head nozzle. We had two other claims with American Home Shield and they were good.

There was a clogged drain in the basement. American Home Shield's website was pretty easy to navigate when I did the claim online. The last few times I've used AHS, there was a several-day delay before I could get somebody. But the contractors have handled the situation. AHS does what it's supposed to do so far.

The repair people were here when they said they would be, and that was an important thing. The only bad thing was they had a hard time getting a part. That wasn't their fault though. They minute they got it, they got right here with it, so we were very satisfied with them. That’s the only claim we've had with American Home Shield and we've had them for almost a year. It's been really good.

AC company they sent out would not provide me with a receipt or any paperwork about the work they were doing. I ended up paying almost $1000 for Freon and I had no idea exactly how much they were putting in and exactly how much I was paying for. That company to this day refuses to tell me exactly how much they put in my air conditioning unit. So I tried to cancel, canceling with this company is almost impossible. You reach someone overseas and all they do is bounce you around to different departments telling you they’re sending you to retention. There is no retention department. They just keep delaying and bouncing you around and wasting your time. Just freeze your credit card or bar them from charging your credit card and cancel!

It's been a couple of times Suncoast has come out. The most recent one was with the ice maker and they came out to fix it. But that was not resolved. So they're scheduled to come back out. But they haven't come back out yet. One time, there was a dishwasher that they installed and it wasn't properly braced. Then the unit fell out of the place where it was installed. It's a weird one 'cause it's raised up about five inches off the ground. So when it fell, it had some momentum to it. They came out and resolved it very quickly. They've been great in that regard, like coming out and resolving things when told. I guess they didn't have long enough to stay to see if the icemaker would actually make ice on the most recent visit. Regarding AHS, their systems are down or they're hard to reach sometimes. But other than that, my experience with AHS has been mostly positive. I'm fairly happy with them.

I had a leaking toilet. The techs did not fix it the first time. They came back a second time without cost and fixed it.

I've been American Home Shield AHS for a while and I’ve had a good experience with them. We’ve had a claim for a refrigerator and then a hot water heater twice. They've replaced everything that was wrong. Recently, had a thing going for a yearly discounted price to have the air conditioning checked out. I submitted a claim and I got a call the same day. The tech came out the next day, checked everything out, and told me what he was looking at. It was great.

I had a couple of outlets that were out and a ground rod that wasn't connected properly. The tech did a wonderful job. It took him a while to find it but he found it and corrected the issue. He said the ground rod was not able to be fixed because it's not under the warranty.

Our air conditioning condenser had to be repaired. Submitting a claim was easy. Everything seems to be working after the techs came. Having AHS is supposed to reduce any risk of high-priced items breaking. So if my condenser went, that's a pretty big cost right there.

The contractor did a great job. They kept me informed in ordering the parts, and came right out and took care of it. It was awesome. I love our American Home Shield. It is the best thing you can do because you never know what experiences you will have, and what will go wrong. They're there, and the contractor comes and fixes the issue ASAP.

I have two recent claims with American Home Shield. One was good and one was not good. My most recent one was when I needed to have the thermostat replaced. It wasn't doing anything anymore but turning on the fan and wouldn't show indoor temperature. The tech replaced it and got it working. We checked to make sure the AC was working because I hadn't even turned it on yet. So, that was a good experience. My one prior to that was the water heater burst. Also, with that, I did a second thing for plumbing that was to have a guest bathroom fixtures replaced because they were so difficult to turn that you could barely get them to move.

My thermostat was bad and my AC wouldn't change from heat to air.: I gave AHS a call and then they sent the technician out. He was a very nice man. The AC is working fine now. I was very pleased. AHS sure works for me.

There was no freon in the system and the tech repaired it. He came out pretty quick and did the repair pretty fast. He knew what he was doing. With a home warranty, if you have a problem, you're not spending thousands of dollars upfront. It gives you peace of mind.

I've had Ace Plumbing come out a couple of times through American Home Shield and they've done a fabulous job. They make sure they call me and arrange the appointment. And if, for whatever reason, the technician is going to be late, they call and let me know. The repair immensely helped. The latest one they came out for was a plugged drain on our only shower in the house. So, you can imagine if the drain was plugged.

5/18/2021. I am concerned that a major US company American Home Shield is committing fraud against Americans on a recurrent monthly basis. Thank you for taking the time to read my brief factum and complaint below. Factum: 3/2020: I initiated a home warranty contract with American Home Shield (AHS). 1/2021: I called AHS to cancel my home warranty contract effective at the time of renewal in March 2021.

Getting ahold of American Home Shield and trying to talk to them if I have an issue is extremely difficult and frustrating. I needed to talk to them when I was getting replacements and I had to wait and wait. Their customer service isn't good. Also, my experience with Cooper Appliances who came out for the refrigerator was not very good. Our refrigerator appeared to be leaking and was making a weird, really loud noise. The tech came and pulled the refrigerator out. He looked at the back of the refrigerator and he said the fan needed to be replaced. He said they would have to order the part and they would get back to me.

I've had American Home Shield since I've had my first home and I've always been very pleased with the service. I recommend it to anybody. The claim process was very smooth. The tech couldn't repair the switch for the light ceiling fan fixture in my kitchen the first time because the switch he had wasn't the one. It had to operate both the light and the ceiling fan. Once he got the right part in, he called me and scheduled to come back out. He was very efficient, personable, and knowledgeable about what he was doing. The repair was perfect. I'm now able to turn on the overhead light.

The front panel of the refrigerator had an error code come up on it. We couldn't do anything on the front panel at all. American Home Shield sent somebody out there and he said he had to go order a part. He didn't have a good bedside manner. American Home Shield ended up sending Sears out after that. They looked at it, ordered some parts and had one guy then another guy came out and said, “Those parts really weren’t bad. It's the panel that’s bad and we can't order that panel anymore.” That’s why I ended up having to get a new fridge. I'm still waiting on the check from American Home Shield for the claim. Sears also came out for the dryer ‘cause it stopped heating. They did a great job on both claims.

Appliance Express was wonderful. We had an issue with the tube that feeds down the back of the refrigerator that attaches to the filter. Whatever the tech did, he literally removed everything from inside, opened the back, took that tube and he showed me where it was just the tube itself. He said it happened sometimes on those refrigerators. He replaced that, did everything well and it's working fine.

The contractor came out, found the problem, then had to order the part. When the part came in, they put it in, found another problem and had to again order a part. But that came in and it was in a timely manner. Luckily, it was the AC, and we found it before it got too warm up here. But overall, they did a very good job. Everything works fine. I have two homes. We have a summer and a winter home, and I have American Home Shield.My home down in Havasu is an older home and it has unique issues, and there's one plumber in Havasu that knows the building and does a good job when we have to have a call-out. AHS has him listed as one of their plumbers. So, when I request service, I request him and AHS has no problem with sending right to him and having him come out. That's a plus in my mind. I really like AHS.

My oven had a bad motherboard and the manufacturer didn't make it. American Home Shield sent me a new oven, which was great. It took about three weeks and that wasn’t bad. Everybody was great and I was happy with the service. So, I can't complain. Having AHS gives me peace of mind. If something breaks, they're gonna take care of it.

American Home Shield is not inexpensive to maintain but if you need it in a big way if a major appliance goes out, it does kind of pay for itself. However, it was 75 bucks to have a contractor do an air conditioning tune-up for the summer. Some guy came out and he was here not even 10 minutes. He came down off the roof and said, “Everything's fine. We don’t need to do anything at all.” When I came in later, I noticed that the thermostat in the house where you control the air conditioning has an outside temperature reading that was 76 degrees. I thought that was weird. It was warmer. It stayed at 76 degrees for 5 days. When I called and asked if the guy could come back out and double check, they said I had to go through American Home Shield. I went through that process and waited but never heard back from anybody. I called back about 3 or 4 days later. Once again, a guy said they'd call me soon about it but nobody ever called me.

My microwave's timer would turn on and the light would turn on but it wasn't rotating. I went on the web and requested a service to American Home Shield like I always do. It was very easy. The contractor did a great job. We've had home warranties all over the United States because we travel a lot, and we've been very pleased with American Home Shield. Anything they're supposed to do, they do.

Recently, our garbage disposal totally jammed and originally, American Home Shield was going to give us somebody that was coming out of Portland. When I checked the Better Business Bureau, they had the worst ratings in the world. So I called them back after they had just sent me an email letting me know who it was they were going to send. I rejected that I wanted to use that vendor because there were nothing but negative comments. AHS found a different vendor for me and the repair guy came out quickly and promptly, and it went very smoothly. He tested out the old unit and could tell that it wasn't functional at all. He happened to have a new replacement unit in his van and replaced it.

Usually, when I submit a claim with AHS, I call them and wait on hold, they just bill the credit card that I have on file. It's no big deal. It’s very easy. It was the very first time I ever did it online, so I thought I clicked, “Bill the credit card on file, $75.” Good to go. The problem is I still owe, so I tried to pay it online but it was kicking back, saying, “No.” But that was my only issue with it.

Originally I reviewed American home shield quite highly. However, I was contacted before the claim was finished to submit a review to the Consumer Affairs department. Explained to the gentleman who was taking my review that the claim had not been completed also. Here's an update... American Home Shield has still not replaced my Oven/microwave unit with the exact item, and they were offering us cash out for far less than what I could purchase it for in stores, because they said that the manufacturer doesn't have it... The unit we have stainless steel, it was installed when our home was built in 2005. Our the cabinets were custom made to fit the unit. When American home shield said they would replace it with the exact item, they told us that they could not find the same model number. They were offering us $1,250.48 cash so we could find it else where.

We contacted AHS over 7 weeks ago for water leaking into our bottom floor. They sent out a contractor who did not fix the problem. He made several appointments to return, but were “no shows.” We have contacted AHS repeatedly, they were kind on the phone, promised return calls from an escalation specialist and now the contractor relations department. Now, SEVEN WEEKS LATER, no one has called us back. We still have water leaking through our wall and further damage occurring. We have gone from a small line in the ceiling to large pieces of drywall falling onto our wet carpet. Can anyone else relate? Solutions?

We had issues with the air conditioning not running. The guy who was sent was great. We have two units in the house, and I paid another $75 to have that unit checked. Then we were all set. American Home Shield's overall claim process works great. Somebody's always gotten back to me quickly. As far as the people that they use, they've always gotten back to me quickly. It has gotten better since I began. It used to take a little bit longer to get service in the area, but it's been right on for the last few years.

I always like to talk to someone. That's what I've done since I've had American Home Shield as a warranty company, and it has always worked well for me. When there was no hot air coming out of the vents, the contractor was able to come out in less than 24 hours and they were able to make a fix. It was handled well. I also used AHS for a plumbing issue. There's still an issue that was never resolved, and I never followed up to have the person come back out. So for the most part, I've been okay with them, but I had a couple of vendors that I wasn't overly excited about. But so far, the experience I've had with AHS has been good.

We've been with AHS for years. We've always been happy with them. There was a clogged line in the dishwasher recently and the techs unclogged it. Two men came out and they were very pleasant.

When my air wasn't functioning properly, the rep was professional, polite, informative. He was on time and let met me know ahead of time if he was 5 or 10 minutes out. He also took his time to explain things in a way that I could understand what happened and not with all that technological talk. It was a switch that went bad on it. On this last go-round, I didn't have an issue. It was overall great. Previously though, the tech worded in my chart that my faucet was broken with some force. He came in and he was in a rush. He made up in his mind that I got on top of the sink and broke the faucet and I just pulled it out the wall. That wasn't the case.

My dryer wasn't drying properly. I did one of those FaceTime checks where they looked and they thought it was a heating element. The serviceman was very courteous, knowledgeable, and friendly. When he actually came out, the problem wasn't the heating element. I needed a belt changed and I also needed to have my dryer vent cleaned. I went to a different contractor because American Shield doesn't cover the dryer vents. Then, the serviceman came back out and replaced the belt. They were awesome. I've been very happy with the overall claim process of AHS. I've used my warranty several times and overall it's been very good. The only issue I've had was with my air conditioner. That was just poor communication and that was resolved.

Having AHS is helpful. It's a cost-benefit to have for an owner of the house, so I definitely recommend it.

The contractor did a nice job. Their guy came on time and finished promptly. I would recommend American Home Shield. They have done what they have advertised. They give prompt service and the costs are specified. The monthly fee is reasonable too.

I had a claim to American Home Shield for a microwave turntable. It wasn't turning, which turned out to be just a simple part that needed to be replaced. I had another one for a waterline inside of a freezer. The water was no longer going to the ice maker, but what had happened was the water had frozen somewhere along inside the hose. The tech who came was knowledgeable. He looked at it, saw that a part needed to be done, and he came back a couple of days later with a part and it was good.

Everything went well on the routine maintenance with Comfort Temp Heating. The tech came, did the job, told me about it and showed me. It was all good.

Submitting a claim is easy. I just go online, select what’s wrong and my payment, and everything is saved. Also, AHS doesn't charge me until after the people come. There was a time when my house got flooded, my husband was laid off from work and I just had our youngest child. In the middle of all of that, our hot water heater went out. I called AHS and the techs checked the heater. That was almost $4,000 or $5,000 we were gonna have to pay, but American Home Shield replaced it.

The dryer was making a squeak and the first guy who came took everything apart and put it all back together. He put a new part in and it was okay. Then, all of a sudden, it started to squeak again. So, I called American Home Shield back. This poor man came out and the thing would not squeak. When the drum rolled around, it would not make a noise and he didn’t know what to tell so he suggested that the next time it started squeaking, we could record it. The problem is, I don't know how to record on my phone something like that and my daughter hadn't been around. So right now, it's squeaking a little bit maybe once in a while and then goes away. As far as I'm concerned, Sears did what they could do and I'm happy with AHS. Whenever I call, they respond right away. I've suggested them to other people I know.

After submitting the claim claim, the tech came after three days. He said he didn't have a part and then the next day, he came back and fixed it. The claims submission was very simple but when there are parts needed, the contractor said that they need to get approve from American Home Shield. So, that’s why it takes one more day. Also, the $100 fee is too expensive.

If I had multiple things, I would have to call American Home Shield again and again. They could do better with that process. But other than that, it's okay. AHS gives me peace of mind that I have coverage if something breaks down. The tech for my fridge was prompt. Whatever time he said, he was there. He was professional, wore a mask and he performed all of the services correctly. I enjoyed working with him. Unfortunately, I'm having a problem with the fridge again. So I'm gonna have to call the contractor back out.

The power panel on my fridge went out so I didn't have ice or water, or any kind of monitoring for the fridge itself. American Home Shield picked the day of the visit, so I just picked the time that was convenient for me. The contractor showed up, and no issues. The dude was awesome. He replaced the fuse. And then, he ended up replacing the whole panel. AHS is one of the best ones I've ever worked with. My experience has been exactly what I expected it to be and they are responsive.

I've had to use AHS a few times and I've been happy with the service. I called recently for my AC. The condenser outside wasn't working. I put my air on and wondering why it wasn't cooling off in my house. I went and listened and that wasn't running. Comfort Pros was here the next day, and they fixed it. It got hot out, so I was happy. The tech was polite. He did good down the basement, but most of what he did was outside.

We had turned on some pipes that lead to the outdoors in our basement, and there was a leak. So, we filed the claim online to American Home Shield. Then the plumber called us right away and scheduled an appointment. He was here on time and fixed it. He was a super nice guy, super friendly and helpful. The company that came out was super great. Everything was easy, so I was happy with everything.

The dishwasher's leaking and they were supposed to get us a new one, and frankly, I'm very disappointed in what they're going to replace it with if it needs replacement. AHS offers very cheap replacements. It's not what I have in the home. I'm a Realtor and I'm looking into other warranty companies.

Sears came out and we showed them where the stovetop was. They asked us what was the problem going on and we explained to them that the lights were flickering on the stove and it wouldn't come on, it wouldn't stop flickering. We had to turn it off at the electrical box. They asked if we could go and turn it on. The technician took the top off and went into the wiring thing, and then said to us that a couple of things was wrong with it and they would have to order parts. He went on to say that they would be back in touch in x amount of time, which they did. They were extremely professional. Then, everything they said they would do, they did. We received emails within the time frame explaining what was going on, that the parts would be ordered.

The tech that AHS sent out didn't have the parts to replace two thermostats, but he went out there to the air conditioner and replaced the compressor. He said that it had more compression in it and that it would make my air conditioner work better. But it wasn't the same size as the original one. It was smaller and he had to put a tie on it when he put it in. I was concerned because I believe that when you change a part, you put back in the original part. Other than that, he didn't take that long to replace the compressor, then it was about a week later that he had what he needed for the two thermostats and he came back to replace them. Now, everything's working fine with the air conditioning and thermostat. It also seems like it is working much better than it was before.

A technician came to the house for the dryer that was not working and we were not here. I was rushed to the hospital. My husband called him later that evening and talked with him the next day. He was very caring and sorry for us. My husband was very surprised. Sometimes, some guys wouldn't care what happened. The technician set up a time within the next three days then came out and took care of the issue right away. With a home warranty, I like having good and referrals when something goes wrong and services right away. I also like always having somebody that knows what they're doing.

The contractor came out right away and fixed the issue and gave me options. I was very pleased. They got my appliance working. The companies that American Shield send out were all great. I never had a company that I didn’t like. But whenever I would call American Home Shield with an issue, it's always a different company that they called. It would be nice if they had a database that told them who they had dispatched previously and try to stick with the same company.

AHS gave me a new ice maker and it was very easy and fast. I'm just not happy with the people that they sent out. Initially, the washer people weren't going to come out for 10 days. I called AHS back and they were very receptive. They gave me to another company because I needed someone out right away. That contractor came twice. He said at first that I was putting too much soap in a washer that I've had for four years. I made him come back when I put no soap in it because the spinning cycle wasn't getting the water out. He said, "That's just how it is. Nothing's broken, everything's working." Clearly, something was off in the spin cycle because I've had my washer forever and I can't wash anything. So, I got a second washer outside, an old-fashioned, used one that I'm using for anything bigger than a few pieces of clothing because my washer won't spin correctly. My washer is still broken and I'm not happy. I probably gonna cancel the service.

The locksmith did a good job. He gave me same day service and he was so professional. He really knew what he was doing. There had been some mishandling of the locks of that they used and he was able to repair them as well as rekey them, so he was really, really good. Today, I called in for a red tag gas line. Once I got the vendor name, I immediately called them. They said that I needed to call American Home Shield back and have that expedited. I had to call back the plumbing company to get it expedited and the plumber is supposed to come tomorrow and I hope I'll be able to get service back on tomorrow evening. It was very easy to communicate with American Home Shield. I'm very pleased, so far.

My hot water heater was leaking and my washing machine had a cracked spinner thing in the center. The hot water heater guy had the part with him and fixed the drain valve on it. Then, the washing machine guy diagnosed the issue, ordered the part and was back in two days. Having AHS is beneficial. It doesn't cost that much a month. If I have an issue, it pays for itself. I recommend them to everybody I know.

I thought my dryer didn't work, but it ended up we just needed a 220 outlet. The contractor had it, but there was only 120 coming in. So the tech fixed that. The dryer works good and there has been no issues since. I also had a plumber come out and fix a leaky drain under sink. It was plumbed wrong, but American Home Shield didn’t cover that because there was a missing part. But I still got the service through the company and even though they didn't cover it, it was still quite cheap. So it's a lifesaver already. It was real easy to submit a claim. I just went online and told American Home Shield my issue and went through the steps. Then I got a phone call and it was all hooked up. I'm enjoying the service.

The claim person that took my request was very polite, very concerned, patient, and listened to what I had to say. They gave us the information and followed up until it was completed. They kept us abreast of when the technician was coming. We could follow him, know what time he was coming, what time he arrived. They followed the procedures. Even after, they followed through. It was a unique experience. I am completely satisfied. The technician was on time and he assessed the situation and didn't take him long to do it. He was very knowledgeable of the unit and he took care of it immediately. He had a part he had to get. He went, came back and informed us. He kept us abreast of what was happening and fixed it. That's the best that I have ever had at that place since we've been there 20 years.

A fuse on the AC was blown. I just called the number and American Home Shield took the information and they told me about my payment that I had to make for the contractor to come out. The service from whoever American Home Shield sent out was pretty prompt. They had the fuse to replace it. You don't have to worry about being delayed when it comes to getting things fixed around the house quickly with American Home Shield.

The experience with the American Home Shield is long and tedious. They come at the end and they provide what they promise. However, you have to be on the phone for at least eight to nine hours with them and speak with four or five different representatives. I called and they sent Glyn’s Appliance, who was phenomenal. Then, AHS sent me an email. I called them up and told them that my machine was stackable. They only offered GE and I said that I have a Whirlpool washer on the bottom and a Whirlpool dryer on the top. So, I have them stacked. After a little bit of negotiation, she acquiesced and she said that it was not a problem. She was very nice at the end and she gave me the Whirlpool. After that, somebody called me and said that they would install my new machine.

As far as being able to go online and file a claim, AHS made it easy for that. You have to pay upfront whether the issue is fixed or not, and they do that whole 30-day thing. I had to call American Home Shield three weeks ago for my washing machine and they fixed it. But prior to that, I had an issue with my dryer, and I paid them whatever it is that they charge. The guy came out and stayed all of five minutes and couldn't figure out what was wrong with the dryer. He told me if it happens in 30 days, to record it, and he would come back. The dryer didn't do it again until the 36th day, and now, AHS wants to charge me again. I want to keep them, but then I don't because it's not worth it paying $110 for something I could have probably paid 60 bucks for. So, my feelings are a little mixed.

I thought I was having an issue with my AC that was leaking from a spot that it wasn't supposed to be leaking. But when the technician came, he showed me that it wasn't that it was leaking and it was a metal copper hose that was coming out of the wall that was too close. He proceeded to do an AC checkup on the AC to make sure that the Freon was perfect, and then he noticed that the line in the inside that throws the water out was dirty. So, he unclogged it. AHS is a great company. They've fixed my AC, washer, dryer and refrigerator. They're great when it comes to doing maintenance and things that are simple. When you put in a claim, the process of trying to get a bigger thing will not be that easy to do.

My hot water heater was broken. The techs diagnosed it and had it fixed. It was really good. I've had two separate claims with AHS so far and their timeline is very fast. One of them was fixed the very next day. We just had to wait a couple of days for a part to come in. Every time I've used the, I've been surprised at how easy the whole process has been.

Honest Repair came out to replace parts in my washer and dryer, and now both machines are working fine. The tech came out one day to inspect then came back out within the week to do the replacement parts. All my services with American Home Shield have been outstanding.

I had my washer wasn't working, and then they also came out for my dishwasher. CD’s Appliances Repair is probably one of their best ones for appliances. Unfortunately, it takes a while with the parts. The lady over there in the CD’s Appliances Repair office would check up on the parts. She gave me a realistic estimate. I would call and she would check. She would provide feedback. They always picked up their phone. The last part for my dishwasher got put in. But there was a leak so they put in for me to get a replacement. So that has been already handled. Then the washer was fixed.

American Home Shield has a simple claim process. It's just sometimes there are some issues with trying to get the right person who can take care of an issue the first time. When there was no power to our dishwasher, we had an electrician come out. He said that he couldn't do anything because he couldn't move the dishwasher to get to where it's supposed to be. We tried to get a plumber to do it but the plumber said that that was not his specialty. I actually call American Home Shield and tell them the issue over the phone. That way, it's clearer to them. But maybe it's just the communication between them and the company that they send out. They should make sure that the people that they would be sending out understand the issue and that they would able to do the work.

When our air conditioning was not cooling well, I went online and submitted the claim to American Home Shield. It was easy and within minutes, I received a text reply and an email reply that United Air Temp was selected as the contractor, and that they would reach out. They did not respond the same day, but they came the next day. United Air Temp did their analysis and diagnosis and found that the capacitor for the AirCool condensing unit went bad. They replaced it. Everything started working. The technician was personable and professional. I would recommend American Home Shield.

The refrigerator was not working. AHS sent out a tech who got it fixed and he did a great job. Our problem though is American Home Shield because they initially denied the request for service and it was very difficult to deal with them. We had to get our real estate agent involved. And we have another problem now. We paid extra to get our pool covered and we had some leaks from the pool pump recently. I sent in a request online four weeks ago and we didn't hear back until we called AHS. They said they'd have to find a pool plumber and a pool company and it took a long time to get a contractor lined up.

I broke a trunk for a casserole. I took it out of the oven and put it in the sink. Without thinking, I turned the water on and the thing just blew up. That happened to be the side where the garbage disposal was. I got out as much glass as I could. But I wanted to make sure that all the glass was out of the garbage disposal so that's what the contractor did. They made sure that that was cleaned out. I also had a problem with the microwave and they came out a couple of times. But I have other insurance as well. I use AHS as a backup.

The washer would not advance all through the cycles. Whenever we filled it up, it just stayed in the same place. It didn’t move. That was what really made me call. Then the agitator was really off, too. It wasn’t moving around a lot. I was disappointed that the technician didn't have the part on the truck. But he said he had to order it. It took a while to get the part, but I was calling American Home Shield and they said it was on order. American Home Shield is good to have. I did three service calls with them on the same day, with plumbing and the washer and a maintenance thing that they offered. I like them so far.

My water heater started leaking and when I submitted the claim, it was quick and fast. The contractor was out the next day and it was approved and repaired within three days. American Home Shield replaced the water heater but I paid $520 out of pocket because they told me that they had to bring it up to code. I also had a claim for my washing machine. The belt had broken. The contractor came and replaced it but I did not have to pay out of pocket for anything. Another claim was for the plumbing in my bathtub. The piping on the inside was messed up. The contractor assessed it and fixed it. I just paid my $100 deductible and none out of pocket. AHS is fast and efficient. The monthly payment is reasonable and I like them. I told my neighbors about them and three of them signed up for it.

The technician came in, fixed the issue and explained the problem to me. He did a good job. Initiating the claim with American Home Shield wasn't an issue but there was a delay once the claim was issued and sent to the local company, and this particular company reaching out to me. I envisioned that once I made the claim, I would receive some type of contact from the company themselves as opposed to me trying to contact them and not getting a response, and then finally getting ahold of them.

The garage door wouldn’t close. I called American Home Shield and they sent out Garage Door Experts. The technician contacted me the next day to say he’d squeeze me in if I was available. Then he came right out and knocked it out. ​The technician had to reset the safety laser and he fixed the problem. The whole process was about two days. I've had American Home Shield since I've been in my home and I haven't had any problems.

My issue with my exhaust fan from the kitchen was addressed directly and very fast which we liked. You should go for this warranty. It's the best experience for us always.

The serviceman was very helpful and prompt. He did everything exactly like he said he was going to. He told me that the refrigerator had a design flaw and he put a new part in that he said would fix that, so everything's doing fine. Everything went as expected. Also, American Home Shield performed as expected.

We used American Home Shield a long time ago and they were great. My wife and I were in the Real Estate business so we were always approached with competitors all the time, but AHS seemed to be the one that took the best care of us. So, when we bought a new house up in Oklahoma, we decided to go back with them.

For some reason, I used to get somebody from the Philippines when I used to call American Home Shield. But now, I get somebody from the States who understands what I'm talking about and has a different sense of urgency and understands my needs. And that was great. We normally submit claims through the app or on the web but after the claim goes through, there’s no way to look at previous orders or what you paid. There's no way to get a history. I need some receipts for my record so that’s something that AHS could add to the service. My appliance wasn't repairable and AHS was able to replace it with another one which was close enough to the model and the specifications of the unit. That was with Mr. Appliance, one of the best appliance services that I had. They were awesome, professional and clean. I liked them. Even if I didn't have American Home Shield, I will use them.

American Home Shield was awesome, especially when our air conditioning went down. They ended up replacing the whole unit. It cost us $300. The process was really good. When we had a claim for the garage door, the tech that came out was fine. He said the issue was the springs and the woman on the phone told me that American Home Shield covers springs, so I paid the $75. But they didn't cover it so I paid him about $200 for the springs. Then the very next day, the garage door wouldn't go up and down properly. So he came back and the issue was the gear in the garage door opener. So he replaced that.

I submitted the oven door claim a month prior to it being resolved. The first guy American Home Shield sent told us, “We had to order a special part. And the part would be delivered to their office.” And then, once it arrived, he would come and install it at the end of the month. The end of the month came, but then he never showed up. When I called to inquire about why he didn't show up, AHS said the claim was closed for some reason. I said, “I need someone to still resolve this because it never got resolved. And I paid for the service fee already. So, send someone over ASAP.” So, AHS sent over a second technician. That technician came in, looked at it, got a screwdriver out, made an adjustment, and fixed the door without having to order a special part. The second guy was great. Got it resolved the same day. But what was the deal with the first guy? And why did get canceled? None of it added up.

I called AHS when I had a continuous leak in my downstairs shower. They explained to me whether or not this issue was covered under my policy, which it was. They also explained who would be getting in touch with me and gave me a time frame. I was given 24 to 48 hours and the contractor was in touch with me within an hour. We set up an appointment and they came out. I was afraid they wouldn't be able to help me because my plumbing is the original for my home which was built in '79. But the tech was able to fix the issue and I'm totally satisfied. I would highly recommend AHS. This is my second go-around with them.

The technician was so kind. I forgot that he was coming. When he called me, I wasn’t at home but he waited for me. He came in and he looked at my microwave, and he told me what was wrong with it. He ordered the part and then he told me he would call me when it came in. He called me when it came in and he made an appointment with me. I wasn't at home when he was on his way there. I told him that he could come back another day but he said that he would wait. He waited for me until I got here and he fixed it and he left. He was very professional and he did an excellent job.

I used the website to submit the claim to American Home Shield and it was just a click on my phone. They contacted me within that day. The guy is waiting for a part to come in for the washer and replace it. Hopefully, that does the trick and we’ll be good. But other than that, everything worked well. It was easier than I expected and I plan on using AHS again soon.

I had a great experience with D&D Appliance but we're not completely through with the process yet. I haven't gotten my check for the appliance but up to that point, there has been no problems. I got a quick response from American Home Shield as well as from D&D. They came out and submitted the results to the insurance company. The company responded quickly with a decision on what to do and we have a new appliance in our home. Then, assuming we get a check within the three weeks that they promised, I'm totally happy. It was a straightforward process.

I filed a claim online and the tech had to come out twice. It was a complicated problem, but he figured it out and got it fixed. He did a good job. The first year with American Home Shield was pretty bad. They couldn't answer the phones and they couldn't get anybody assigned. But now they answer the phones a lot faster, and they're pretty quick to set up the referral. My only complaint is that the price went up quite a bit this year.

The contractor had an appointment and they didn't show up. By the time I realized they weren’t coming, I called and they were closed. The next day, the rep called me immediately and they were rained out. Reliable Mechanical Services did good work but they didn’t communicate. Somebody should have called. I worked in the service industry and if our guys weren't going to show up, we called people. That was my biggest complaint. But I never had a problem with American Home Shield. The communication with them was very good. We had a dishwasher they couldn't fixed and they replaced it. I was satisfied with the timeframe. I realized, in this day and age, things aren't coming the same day and sometimes, not even the next day. But it was within a reasonable length of time.

A young plumber was here a couple of weeks ago when I had problems with my toilet and he fixed that. Then the next week, he came back and fixed a plumbing issue in the kitchen. He was wonderful. The first time he came, he knew what was wrong. I told the lady that I spoke with at the company that I had broken the attachment that went to the inside which had something to do with the handle that you flush with. When I told the tech that I broke another one of those, he said he heard what happened, so he brought a metal one because he knew a plastic one wouldn't do it and I'd do it again.

When I turn on the stove, it would just go up to the highest it would go. I thought its thermostats were bad. The technician came out and looked at the problem. He informed my wife that some parts were gonna have to be ordered. He said he'd let us know and reschedule as soon as the parts come in. As soon as the parts came in, he gave us a call, came out there and had it put in, and everything was good. American Home Shield has a good list of contractors that they work with. It's nice to know that we got somebody on our side that if we have something break down, it's not gonna cost a whole lot of money to get something fixed. They are there to help us out.

Something inside the water nozzle where you turn the water on and off apparently stopped working and I couldn't get the water turned off completely. It was leaking. The vendor, Greenway Home Services, changed out the valves and everything in there. It took them less than 15 minutes and it was corrected. Submitting a claim to American Home Shield is a simple process. I do it all online but I have to follow up with whoever they assign to make sure that they've got me on the schedule and when they'll be out. Unfortunately, American Home Shield sends it out to different vendors. So, you're at the vendors' mercy as far as their schedule goes. American Home Shield doesn't have any control over that part of it.

My water heater busted and flooded one of my bedrooms. There was a thing there to turn the water off to the water heater but it was almost frozen. My husband was afraid he was gonna break it totally and we would really be in bad shape so we had to keep track of it through the night. I got a call early the following morning from Bud Hypes Plumbing and we discussed the problem. They had all their guys scheduled for that day but one of them came down and turned the water off for us. Then, they brought everything else in the following day. They brought in a new water heater and took the old one out. They were very courteous and very nice people. We really enjoyed the experience.

The guy who came for the dishwasher did a good job. He had to replace the seal in the door and my dishwasher doesn’t leak anymore. American Home Shield is awesome.

I had a clogged drain in my most recent claim but I’ve had it before. It wasn’t the same plumber that was sent but they knew exactly what it was and took care of it. The claim was done online and there were no people involved. It's easy as long as what you have done matches their choices. It's when it doesn't quite match the choice that it gets a little quirky. But there’s a number you could call. I have used American Home Shield off and on, and the most major thing were those related to the air conditioner. I'm in Houston, Texas and it is very important but they don't pay for everything and there's always a little fine print. But overall, the peace of mind has been good. I haven't had any issues with them and they hold up well under scrutiny.

I called American Home Shield's 800 number for the hot water heater and they said that they would get in touch with me. When I found out who the contractor was, I called the guy that came out to my house before. Then he was there the next morning and fixed it. I love American Home Shield. But when I had a repair for my AC unit on November of last year, I still haven't gotten it fixed. The tech that came out one time has cancer and he's been going through chemo. I love him to death. He's done work before. But I'm afraid that my units gonna quit working. I've had to turn the AC on and it makes all kinds of weird noises. I'll call him and find out what's going on, and then if I'm not satisfied, then I'll call the customer service. It's frustrating because I've been waiting since before November and I've had to deal with all of this.

There was a leak in the sink. I submitted a claim with AHS and it was very easy. Then, the tech who came out was very good and very friendly. He explained to me what was the cause and what was the solution. Everything's fine now and there's no longer a leak.

The issue happened on Thursday and we contacted American Home Shield then. They said they’d get us an emergency contractor by 10 o'clock. That never happened. On Friday, we called again. That was when they said somebody would be with us on Monday. Alfred A Mousley Plumbing was out here on Monday, clipped the pipe and told us that it couldn't be fixed. They walked out and didn't give us any paperwork or explanation. They always did a good job except for this time. They just cut the pipe and left us with no water. Before they got here, we could turn the water on, take a shower and shut the valve real quick after we're done or used the water. As long as you shut it off, that pipe would stop leaking then you'd have to bleed the system out by turning our faucet so there was no water in there. Now, we just have an open pipe out on the floor. We've been going to a hotel in order to be able to have water to shower.

Nocona: Any experience that you've had with American Home Shield.

The contractor said my AC had a bad compressor and they had to order the part. They told me on the 7th it was four to six weeks. When I spoke to American Home Shield a couple of days ago, they verified, sent an authorization and it was four to six weeks for the part to come. The claim process is timely for everything else. But this time, the four to six weeks is ridiculous. Other than that, for the yearly contract, AHS has a pretty good price.

The contractor was very professional. They called in advance and then came when they said they would. I would recommend them. I’m completely satisfied. Take care of your American Home Shield policy.

I appreciate AHS sent Island Breeze to do our air conditioner. I was pleased to find out that company donates part of their income to veterans. I thought that was a good idea. The old unit couldn't be replaced so American Home Shield replaced the old unit. AHS was pretty good. It's a little slow at times, trying to figure out what they’re gonna do with an appliance. But once we get started, it seems to work pretty well.

I haven't had a problem per se with American Home Shield, with the customer service or them handling things when I need things to be handled. However, I don't think American Home Shield is worth the money. So far as our need and what the policy offers, it doesn't financially seem to work with us. It seems like the stuff that we need never is covered. We kind of feel like we pay for something that we don't get. I had one experience where a contractor came in and didn't fix what the problem was. It was too much of a hassle for me to even call back and rectify the situation.

The compressor froze up on the air conditioner and the tech had to defrost it. Then, he did a tune-up and it started up. He was professional. I had an issue though with American Home Shield two years in a row with the billing. There was a mix-up with the account and then, I renewed last month. But they started calling me after the expiration date, asking me to renew. When I talked to them, I made it clear to them that I had already renewed and I didn't understand why they were calling me. The payment went through my account but on their end, they showed that my account had been cancelled for whatever strange reason. But besides that, as far as the service goes, I've been happy with it. I do not have to worry about finding someone to go out and take care of the problem.

The vendor never reached out to me. The tech said he called me but did not leave me a voicemail. I called American Home Shield and they were very helpful. The rep told me the claim had been closed out due to no contact and reopened the claim. AHS was awesome. I've been very happy with them and I will absolutely renew the policy next year. I've now used it twice and it has more than paid for itself.

I've had American Home Shield for a pretty long time and everything has gone very smooth with me. I generally just dial the number and they say it's gonna be a wait, but most of the time it’s not. The contractor did what they came to do, and they were very courteous, polite, and efficient.

The tech that came for the summer checkup on the unit was professional and explained everything. At the end, he had to do some extra work on it and it ended up having to be serviced. I had to pay an additional 75 and it was very quick. He got in touch with a representative from American Home Shield. The representative called me, collected the payment, and the tech got to work. Everything got taken care of. When we bought this house, the owners set us up for the basic plan. American Home Shield offered me an upgrade which was $150 more. When I finally called to get the upgrade, they told me that I couldn't. I did that in a month after I bought the house and they said it was too late. When I renew next year, I can add the extra services.

If we got to call for a repair, we normally had to wait sometimes up to three weeks before someone came out to us. And with American Home Shield, it was four days before we had someone out there. So, it was rapid response and I liked that. The tech said the coolant was low so he put some more anti-freeze in. He cleaned up a few of the lines and checked the HVAC system and gave us a couple of recommendations.

I had some issues with our fan in the bedroom and a few of the outlets didn’t look safe to use. The contractor was fantastic. They even did some things for us that we didn't put on the website when they came out.

My fan was continuously on even if I turned off everything. I made a claim with AHS and they sent Smith Company out. The techs did well and they were able to solve the problem. The service was quick, too. Other than that, the reps at the call centers that took my calls to AHS were patient enough to help me. But some of the companies that they send out are not expert enough to do the job. I had an issue with a certain HVAC company. We were freezing already and it took almost a month to wait for them. The technicians were not diagnosing the right problem, so they kept coming back. I asked them to check again then they got this material, so we waited for this material. And when they already installed the material, the problem was still there. So they had to check it again. All in all, AHS should select companies that send competent technicians.

I want American Home Shield to be there when I need it. When I had an electrical issue with my fan, they gave me Bradley as the contractor. The fan is old and I had to have some parts ordered for it. They had to come from California. They were hard to find too so the repair took a couple of months. But when I got them, Bradley came out and put the parts in with no problem. My only issue with American Home Shield is they put you on hold a lot of times and I don't want that. They should just answer the phone when they are supposed to. There should be easier communication.

Aurora Appliance was great. It was the same one who did my dishwasher and my dryer. The technician was awesome. It doesn’t matter when you submit a claim whether you do it online or you call a customer representative. Online is easy to do and very simple. American Home Shield has a user-friendly site to use and when you call a customer representative, they go above and beyond what needs to be done. When I see family members having problems with their appliances or anything at home, I always tell them that if they had American Home Shield, they wouldn't be going through this. I signed my sister up in Texas and I kept telling my friends that I've been with American Home Shield ever since I had bought my place and not once had I had a problem.

The AC unit wouldn't come on. When the contractor came out, they said the issue was from the wiring. It almost backfired and caught on fire. Both of the technicians jumped away and then they submitted a claim. But I didn't get any feedback on what needed to be redone. When I called about it, AHS said that the claim was denied. But I thought the replacement of the unit was covered. I didn't get any paperwork telling me what was going on. I did get a follow-up stating I had to pay for $2,000. But the two guys that came out were okay. They were professional. They let me know what was going on. But I thought they would have wrote that in when it had backfired.

I've had American Home Shield in the past, and I've had good and bad luck with them. I gave them a shot again and my recent claim was for a dryer. They resolved it. So far, everything has been fine. However, my past experience was not so good. They delayed getting an air conditioner fixed for almost four months in Florida, when it was 95 degrees and 95% humidity in a rental property. So, I was not overly happy. That is why I left them.

Green's Appliance did the repair of the ice maker on my refrigerator. But after that repair, we noticed that we had a water leak and it was coming from the refrigerator. So I had to call AHS back about that. I've had American Home Shield for a while now and they dispatch the people in a timely manner. This time is the one that's been the longest though because water leaks don't stop and wait for the repairman to get here. They got someone scheduled, but they're not scheduled to be here until Monday. So, I'm dealing with the water that's constantly leaking in my kitchen.

I've always been okay with AHS. But right now, I'm a little disappointed because I've been waiting for a dishwasher for over a month already to be installed. I reached out to them twice already. It hasn't been resolved and I always get forwarded to the maker of the dishwasher, whoever is going to deliver it or send it and we don't get anywhere. I've been put on hold for over an hour. I feel that AHS needs to take care of it, and they need to tell me it's going to be delivered on such a date. But they're trying to push me to talk to the company and I don't like that. But with the plumbing issue that I had, the plumbers were very good. They did a great job and gave me several options.

My washer was giving us a problem but it wasn't the washer itself. Where the washer sits, it's not stable enough. I thought the noise was coming from the machine itself but it's the flooring. The tech gave me a couple of ideas how to go about it. He also noticed that the door with that white plastic around it was building up some sort of hard water stuff and he gave me a lot of ideas about how to clean it up. Plus he advised me not to get that big tumbling or the big vibration. Clothes should be put in there equally, like t-shirts with t-shirts, jean pants with jean pants, towels with towels. This way, you don't get a vibration. It's really worked. Everything was perfect. I was pleased with the assessment and the workmanship.

The contractor came out several times to fix my dishwasher but they couldn’t fix it. So American Home Shield paid for a replacement. I got a Lowe's gift card from them directly to purchase a replacement, and Lowe's no longer carries the brand I want. I can use the gift card for Lowe's for something else. But then, I've got to pay out of pocket for the dishwasher that I want that I have to get somewhere else. It's kind of a pain, but that's fine.

I was 100% satisfied with my recent claim experience with AHS. Everything was beautiful. The garbage disposal was broken and it was replaced. It was fabulous. The tech was in and out in very little time and did a great job. I've used AHS for years. I'm also a realtor and I recommend them to my customers.

The washer was not draining and it was just making noise. It wasn't actually washing. I filed a claim online with AHS and using their website was really easy. I did my thing, paid my deductible, then Reliable Appliances contacted me. They were fantastic. The guy that came out seemed very knowledgeable because he went straight to the problem and made me look like an idiot. Apparently, washers have filters on them that can get clogged up with dog hair and you should put the thing back so that none of the water would fall out of the hole. I wouldn't have known that if he hadn't told me. He opened it up and showed me the clog that was in there. He said he'd clean the filter then he set it all back up and now, it works absolutely fine. He also said that if I called him by myself, it would have been 150. So I made out.

The dial on my dryer stopped functioning. I could turn it and hit Start, but the dryer wouldn't start. The contractor came out and they replaced it with a good one. The tech showed me where it has a knob that comes out that's flat on one side and round on three quarters of the sides. The knob just slides on. The one that wasn't working was busted. He replaced it with one that had a metal thing that slid on to the sleeve and it works perfectly. American Home Shield has always been great when I've called them. I'm very pleased with them. People need this kind of coverage.

We have seven policies with American Home Shield and we use it all the time. The response time is within 24 hours. Then it’s within 24 hours when somebody comes out. They fix the majority quickly and get out. I recommend it to everybody.

The first service we had was last year when the refrigerator wasn't working right. American Home Shield picked up 90% of the cost for a brand new refrigerator, which was perfect. This year, I had an issue with the microwave, and the tech took two minutes to figure out what it was. He ordered the parts and then came back a week later after the parts arrived. He fixed it and all done. Recently, there were two problems that the Sears tech was dispatched for. One was that the microwave stopped working. He diagnosed it and there were three switches that he replaced. Then the dryer wasn't functioning correctly. He told us how to change, how the exhaust was working. I was very pleased with both things.

I switched over from another warranty company and enrolled with American Home Shield about 2 months ago. When we called them for a claim, a tech came exactly when he said he was gonna come and everything was A-plus. We’re very pleased.

The air conditioner was frozen, and it overfilled. The water came into our garage because of it. I made the claim at 5:30, and the tech was there by 9:00 AM. The lines were clogged and he had to blow the lines out. I had a wonderful interaction with him. My experience with AHS has been pretty good so far.

We've had several claims. One, our air conditioner wasn't working and it was 80 degrees. The guy didn't even respond to us for about 10 days so that was unacceptable. It gave me poor taste. Also, the dishwasher took four months to fix. We also submitted a claim for something else, and it took months to fix that as well. With our recent claim, the dishwasher stopped working. It was easy to tell American Home Shield it was happening, but we didn't get it fixed for months. They said that they couldn't get the part. I don't know if it's who they're hiring, or for the price they're hiring, or they're getting the cheapest help they can get. In the end, they're getting the money, but we're not getting timely service.

The water faucet coming out of the bathtub was stuck. The plumber who came out had all the tools. He knew what he was doing. He finished it up and left it clean. He did everything it was supposed to be done. I would recommend American Home Shield just based on the timeliness and the actual contractors they were sending out here. So far, there's been one guy that came here a couple of times for a dishwasher and refrigerator, icemaker. There have been one or two guys come in for my AC. The guys that American Home Shield is using are pretty much five-star contractors. Submitting the service request is too simple. You log in and do the service request. Then most of the time, a contractor or somebody is assigned within or less than 15 minutes.

K&B HVAC came out to fix my air conditioner that wasn't working. There was only one technician, and he was pleasant and quick. This is the first service call with AHS where the contractor didn't come out more than once. My microwave needed to get fixed, and it took three times. One person said it was a part, and they came back and said it was something else. Then, AHS sent me another company that fixed it. Outside of that, if you call AHS, it's pretty fast. You can schedule a service online and have somebody usually respond within 24 hours. So, that's the good thing.

My central air wouldn't run. I called and made an appointment then American Home Shield took out my $75. They said I could call the contractor if I wanted. I just left a message ‘cause they were busy and then the next time I checked my tablet, they already gave me an appointment for Friday. The tech came and fixed it. After that, he showed me the part that was broken that he replaced. It looked like a little burnt up, sad looking can. Then it’s not a new unit and so I don't know what it's supposed to sound like. He checked everything before he left. He just said it's running. Well, I got my air and that's really important because if it’s gonna break, I want it to break before it gets red-hot outside. Overall, I would recommend American Home Shield. There's a gentleman that works for me from time to time. He's a contractor and he said that it's a good arrangement to have American Home Shield so I wanted to keep getting it.

We've had American Home Shield for a few years. It seems like they split the contract into different sections. If I call for the washing machine and the stove, I would have to pay twice because I would have to have two people come out. But when we signed up for American Home Shield, they said, "Try to save it, if you can. One service pay for one call, you can fix two or three different items." We tried to wait until we get two or three items and do the claim as American Home Shield recommended. That way, we're not wasting our or the serviceman's time. When we tried that last time, the rep said we could do the refrigerator, stove, and something else but we couldn't do the dryer. It would have to be a different service call.

The service is very easy to use, and everyone is very professional. The tech that came out for my appliance issue was very good. He was very communicative about what he was doing and the timelines. He got it done pretty quickly. American Home Shield's claims process works well. When I have a claim, I just went on to the website and then, there's a bunch of categories there. I select the category that's closest, then typed in a brief description, and hit submit. After that, I’ll go with the confirmation, and then someone will contact me. We’ve used the service a few times. If something isn't working or breaks, it’s easy to get it fixed without having to worry about myself getting parts or having to do the fix myself.

The refrigerator was not blowing out, so the tech put a fan on. But it’s doing the same thing again so that must not been the problem. So I called and he was supposed to come back Wednesday next week. But when he was here, he was very polite and professional. He was good. So far, Home Shield has been good. If we didn't have it, it would cost us much more than what we pay to have the appliance fixed. But sometimes you got to wait so long for them to get somebody out, especially the summertime when our air conditioner broke down. So we just got a new air conditioner.

Tropical Pools was wonderful. The repairman called me within the hour and I've never had that experience before. He told me to send a picture so he could see exactly what was wrong. He showed up the next day with what he needed to fix the issue and within less than 24 hours, everything was up and running. However, I haven't had a refrigerator for four weeks now. The compressor has gone out of it so American Home Shield said they opted to replace the compressor versus replacing the refrigerator.