American Home Shield Reviews

American Home Shield has three different tiers and I have the highest tier that covers everything, like drywall repair and stuff like that. For my townhome, I took the lowest tier. And we did had a leak there. So they came and fixed the plumbing. But the drywall damage, they did not cover it. But I was surprised that even the highest tier policy, covers drywall. I could do that by myself, but not everybody has the liberty to do it or physically, some people cannot do it.

Our heating wouldn't go over 63. I called American Home Shield to let them know, and their rep was great. In a day or two, a tech was here. He was very nice. He said I needed a new box for the wall. He said he’d put it on his notes that I needed one, but I don’t know if I’m gonna get one or not. Overall, AHS is great but I pay 65 a month, and then they charged me another 100 when the guy came in to do the furnace.

I installed a showerhead and it was dripping a little bit. The tech did a good job. This was my second claim to American Home Shield and it was extremely easy to submit the claims. You can do it on their site or through the app.

There was some water leaking from my tub upstairs. Home Services inspected the water that was coming out. It turned out it was a seep through the tub itself and not through the plumbing. They said it was a pre-existing condition so it would not be covered by insurance. But they were super informative and respectful. Overall, it was a good experience despite the unfortunate preexisting condition. AHS is a good investment for new homeowners. You never know what's gonna come up.

The very first time I used AHS, I was not very happy at all with their response and the way that things were handled. There were roosters crowing in the background of the customer service people that I dealt with over the phone. It was very irritating and I had to hang up from the conversation. These people were working from home and I got absolutely nothing accomplished with that phone call. I waited for somebody to call me back with regards to the issue but nobody called me back. I had to call back and I got the same thing going on. It was terrible.

I was having issues with some lights and the tech who came was very knowledgeable. I had a complaint with American Home Shield though and they didn’t follow through or make things right. All their customer service could say was sorry and that there was nothing they could do. I was disappointed but I kept AHS because there’s more benefit to keeping them than getting rid of them.

The heating element of my dryer was gone. It was not that easy contacting American Home Shield and they were not very accommodating either. The dryer was here when we moved in and I didn't know what the appliance number was. We got it resolved eventually. The techs that came were all right. The dryer is not heating the way it used to but it's heating.

My doors were not closing well because the rubber around the door ripped. It wasn't getting cold enough. I also had a door on my dishwasher come apart. I've used this contractor before and I knew that they knew how to fix my appliances that was why I requested them. We were happy with the technician’s work and I'm quite happy with American Home Shield, too. It’s more expensive than last year but otherwise, I'm quite happy with the coverage.

I've had AHS for a home warranty for a while now and they keep sending out crappy repairmen. They've had to replace the same parts three times. One guy they sent out was supposed to fix some electrical outlets. Instead, he talked about racist crap, offended my mother with a bunch of racist comments. He looked at the outlets, said, “This is not my problem.” Fixed two and then left. So I had to call AHS again. They charged me another $75, sent somebody else out who finally did the job right.

The furnace wasn't working quite properly. The tech put some parts on it. It's working well now.

When you open my microwave, it continues to spin and run. The techs from Fleming came out three times. At first they said there was problem with the switch and they replaced the switch. It worked for a while, but the same problem occurred. They came out again and they replaced a different switch. The microwave worked for a while, then the issue happened again. They came back, and I don't know if they replaced all the switches but the microwave worked for a while. Now, it has an electrical burning smell, so I unplugged it and it's just sitting there for a week and a half. I've called AHS recently on the 2nd and I'm still waiting to hear from them. I've also texted Fleming. I'm trying to get someone to come and I've asked AHS if they would assign a different service group because Fleming is not responding.

I've had American Home Shield since 2013, and I will never not have them. We had a leak in our water heater on the New Year's Eve and we were having a party that night. They had somebody come out that day. One time, a plumber came over to fix a leak in the sink, but he found some other things, and he just said, “Don't worry about calling that in. I'll just fix it while I'm here.”

We've enjoyed AHS. I like everything about it. It’s good reassurance that they can come out. It also seems to pay for itself over time. We got a couple of different claims and they've always been really quick and professional.

To get through to American Home Shield was hard. I had to call back five or six times. It kept saying, “Your account’s been cancelled.” Finally, I got a person on the phone who told me something was wrong with the automated system. Also, the contractors have been terrible. I demanded my $100 back one time. I called up and put in a work order. I took off work and this guy came rolling up and acted like he was upset. My water bill was almost $300 because I got a leak. He confirmed I got a leak and when I asked where it was, he said, “It's out here somewhere.” Then he took off and left and American Home Shield charged me $100. They said they don't do irrigation. I told them, “Then why did you waste my time and not tell me that?”

My heat wouldn't work. We could kind of hear it click on but there was no heat. My house was freezing. A tech came and at first, he changed the motor but that didn't work. He went right back out an hour after he left. He installed the new motor and the unit seems to be working well now. They did a great job and it was quick. We ended up with below zero so thank God they were very timely. I also filed a claim recently for my stove. Two eyes on my cooktop went out. I filed two weeks ago and techs have yet to fix that.

American home shield is nothing but a scam and a joke. All they do is find any reason such as whether to deny any claim that you file. I have waited 5 months to have my pool equipment fixed only to be forced to have my pool drained due to it turning green with algae and having fines from the city because of the mosquitos it's attracting. When I brought this up to the company, they said they do not cover secondary damages and denied the claim due to it not being normal wear and tear. This is the 5th time they have found a new reason to deny the claim. Ultimately, my warning is you're better off taking your $900 dollars for their policy and putting it toward whatever is broken. At least that way you can say something was fixed.

The washing machine was broken. They replaced it. They gave another washing machine.

The guy that came out was awesome. The fact that it was beyond what he could do led to him just recommending what to do next and I was okay with that. So, I appreciated him coming by. My septic system is causing the problem and he was there to look at the toilet. So, it was a different system. I figured out what was going on and I'm in the process of getting that looked at right now.

I had some flashes of a fire coming out of the microwave. The tech said that something is off and that it was not repairable. He said I needed to contact American Home Shield and they will get me a new one. I emailed the receipt for the microwave that I bought at Lowe's yesterday along with the receipt for the installation services. I've also had an issue with the refrigerator and the technician fixed it. Additionally, I've had an issue with the valve leading to the washing machine and they got that replaced. So far, it's been good with AHS.

When I called American Home Shield, they sent me a request for Action Plumbing. The Action plumber came to my house but didn't do anything. He just took a look and went out. He told me, “Your cleanout for the sewer is not existing.” I told him I have one outside in the backyard. American Home Shield sent me another contractor for a second opinion. The guy from Short’s Plumbing and Drain Cleaning came and checked. He said I have the cleanup outside but it’s too small. I told him about the other faucet that was dripping. He said, “I have to check with American Home Shield for me to fix it.”

My water bill was really high and then I noticed that my toilets were running in my master bath and in the upstairs bathroom and in the shower. I did a work order for the faucet and for the shower separately. When High Priority came out, I thought it was two different work orders because I had two different guys come the first day. The first guy came and then he said that I needed a pressure meter for my home. So he left because he didn't have the part. Then the second guy comes out unaware that the first guy came and I was like, “Oh, I already had a visit.” I got a call from Home Shield saying that because they had already changed the meter, they weren't going to cover the shower. So I ended up paying another $300 to High Priority to change the shower cartridge but it is still leaking. The tech said that he would call me back to reschedule for them to come back, but they haven't.

The oven was not heating up as fast as it should be. The guy came out within a relative quick time but he didn’t fix it. He said something was wrong with the electrical and I have to have an electrician come out and rewire the stove so he can even assess it. He told me I had to get an electrician out to lengthen the cord that the stove is plugged into so he could get behind it. The claim has been going on for a couple of months and it doesn't make sense.

American Home Shield has been horrible. It's been the worst amount of money I've ever spent. They don't call back. They don't follow up. Most of the people they send out here don't know what they're doing. After they do come out, then they try to say that something was installed wrong, even after it was an American Home Shield person that did it. Once I prove that to them and they acknowledge it, then they say I'm not covered and want me to pay for the difference.

We've been satisfied with American Home Shield. Our dishwasher was not working correctly. It took the techs a number of visits to finally get it solved. I thought they could have checked the power supply first, and that would have cut down on some problems. It seemed like it was an issue of finding what the problem was, but everything finally worked out okay.

American Home Shield has been good so far. We just pay the $100 deductible, and then they come and fix the problem. We had a power outage with our electrical in the condominium. It would have been at least $500 deductible out of our pocket on our condominium homeowners insurance policy. But we saved $400 by just using the American Home Shield. The electrician came and changed the wires and fixed the breaker box, under that $100 deductible. It's just that now, I have a bathtub. The faucet has broken off and I don't know if I need to buy a whole faucet then call them to install it. Overall, I would recommend them.

The spout thing in the dishwasher that puts the water back into the sink during whatever cycle was having an issue. I also had a faucet that was leaking and toilets that were running through. The contractor was out quickly and on time, and the guy was professional.

I had a great experience working with DT Electric. I wouldn't mind using them again if I ever had any electrical problems in my house. Not only did they explain what was happening and fixed the issue, but they also told me possibilities of why I had those issues. I had to wait for parts but the first time the electrician was out, he was there for about 30 minutes to assess everything. The second time they went out there, they were in and out and everything was working fine. Their communication was great. They were contacting by email and by phone the day they were gonna show up.

It took the techs five days to get out here for our garage door opener. We couldn’t get the old ones lined up no matter what. They said the wiring has gotten old and it became brittle causing the sensors to go out. They changed the sensors on the garage door opener. We also put new rollers on the garage doors. Once they got here, they said that it wasn't covered by the warranty. So we paid 350 bucks and now the garage is open. But I like that I can call AHS. Usually, within 24 hours, somebody comes and takes a look at what the problem is. Usually, 9 times out of 10, it's covered by the warranty. This is the first time that it wasn't.

I called in a clogged drain and the contractor came out the next day. I haven't had any problems with my drain since the repair.

When I made a claim to AHS, which was my first claim, everybody was right on target and doing exactly what they were supposed to be doing. There was no beating around the bush. They said, “Yes, you’re covered. Yes, we can send somebody out. Yes.” The fellow that came out looked at what the situation was and he took care of it.

We're enjoying our service with American Home Shield. But sometimes we have to call them back a couple of times for appliances that their contractors repair. The maintenance person would have to come back out because the appliance got back to where it was. On the washing machine, they came this week. The other time we waited too long so we had to pay for the service. The recent claim we had was for the lights in the bathroom, kitchen, and downstairs. You had to turn one on for the other one to come on.

I had an issue that originated back before the 8th of January in the washroom when the washing machine was leaking and it just filled up a lot of water in my washroom. I thought it was the machine itself. I called Home Shield and they had someone come out to check the appliance. He checked it out and then that was when we could see that the water was actually coming from the pipe when it was emptying. It was backing up and coming into the house. Home Shield then sent A & B Plumbing out.

I've been a customer for a little over two years and the last month I've had to use your service for the first time and it's been horrible since. My most recent issue is I had a leak where water was coming out the wall on 02/04/2022. The rep did not treat my issue as an emergency after asking her several times. I was given the info for a plumbing company that I contacted because they hadn't call me. The guy said, "I'm driving. I'll call you back." Hours later around 6:30 he called back and said that he couldn't come out until Tuesday of next week. I couldn't wait that long (No water in my house). I called you back and was given a different plumbing company but the rep said that there is no emergency service and there was nothing that can be done until Monday. I spoke with Danco which scheduled me an appointment for Monday 02/07/2022 and they never showed up.

We had problems with our washer and dryer not functioning properly. The washing machine had a leak. The dryer just shut down. It was no longer heating or running and that was what prompted the initial call with AHS. They sent me the contact information and the name of the contractor and then let me know that he should be in touch with me within 24 hours to schedule a time to come out and check the appliances.

A light wouldn't come on in my kitchen. I called American Home Shield, then someone came out after a week.

My AC unit was as old as hell. When I turned on the heat, it was blowing but it was blowing hot. It was on almost all night before I even attempted to get where it was supposed to go. So, I called AHS. The techs put it in a part, and they gave me some more Freon for it. It seems to be okay right now. American Home Shield did a good job of getting repairmen that seem to do the most good. I've had some decent people here and they didn’t take that long to get here. But through my own development, I had to wait days for something else to do with a sun sheet that I have in my ceiling. It took about six more tries for them to get somebody here who didn't work out. But, I have had nothing bad with American Home Shield. I'm very happy about it.

I like the ease of access with American Home Shield. I don't have to worry about stressing over having to come up with extra money. If you have some sort of mechanical breakdown, you're going to pay your deductible and most likely it's gonna be covered. I made a claim to the home warranty when there was water backing up into the dishwasher that wouldn't drain. A tech came on time and he was professional. He looked at the issue and he had to order parts. When those arrive, he will call us and set up an appointment to come in and install the parts.

AHS has always been good. I've had them for several years. They've always taken care of everything. A toilet backed up recently. I called in, they assigned a vendor, and the vendor reached out that day. They set up an appointment, and came out. It was very easy. All the technicians have been good, too. I hadn't had any complaints about who they sent out. They're always prompt and well-mannered.

There was a fan that had a problem. It was blowing but the regulator was wrong. I just called my American Home Shield. Appliance 911 came and they were wonderful, very professional, and accommodating to my schedule. They had to do a replacement and the fan had been great.

I haven't been let down so far by American Home Shield. I've used them four times. Recently, AAA came out and fixed my AC. When the guy came out, there was a lizard that was fried on my outside AC unit. He changed the little switch and went through my circuit box. He told me I had to make sure that I push it all the way back because even though it looked like it was on, it wasn't completely on when it came to the outside unit. He was knowledgeable and very fast. He made sure the unit had freon and there was nothing bad on the inside of the unit minus the fried lizard.

I got the heating unit checked out last year, and then my sister and my parents had this company come out and check it twice a year for the heating and for the cooling. So, that's a good idea because I don't know anything about it. I've never had this kind of heating unit. So, I had their people come out to check the furnace, make sure that they change the filters and all that stuff that they do. Since it was their first time, I guess they did a pretty thorough check and they found some cracks in the -the heat exchange part. They showed it to me. They weren't totally perforated though because they weren't getting off carbon monoxide yet. But it's an older unit. I said, "Okay, well, What? Do we just call?" They said, "Yeah, it's covered."

We thought we had a problem with our dryer. A tech came out and he cleaned some stuff out. The problem was the vent hose was clogged up. So, we had to call another technician that didn't have anything to do with American Home Shield. He cleaned it out from the wall to the outside. It was really impacted. So, after he did that, our dryer is working properly now. We're very satisfied with AHS. It's just that we've only been with them a couple of years and I was amazed that they go up every year.

They finally replaced the appliance after having the contractor out for the fourth time. They got me a new one and I was happy with that. But when the contractor came out, they said they couldn't get the gas shut off. So they couldn't hook it up. Meanwhile, my son came over and he shut it off in five seconds. I don't know what the contractor was doing. It looked like they weren't even turning the right part. But we got it hooked up. I have to call them back because they need to come and get this old one.

A contractor came out for a leak in my shower within 24 hours after I did the claim. They got it taken care of in 10 minutes.

I have my rental property and it's convenient to have AHS do things for me and I don't have to be there.

We had an issue with our unit and we called American Home Shield. The next day, the guy came and checked everything. He let us know what was going on. He put it back and everything is working. It was very fast and professional so I was very happy. I recommend AHS to all my friends.

My oven was not preheating at all. There was some error code and the temperature probe and the board needed to be replaced The contractor diagnosed the issue quickly. It took a little while for the parts to get mailed but they were installed quickly. All that was totally fine.

I used American Home Shield for a plumbing issue, and the process was pretty smooth. I just logged in and submitted my request and within the next day, I was contacted by the contractor. They were very professional, on time and did a good job. They had to come back because they had to order the parts that were these special parts that needed to be replaced, but it didn't take that long. Everything worked out well. I feel safe having AHS because they cover a wide range of things besides plumbing stuff.

There was no heat coming into the house. When a guy came and checked it, he said the compressor. He was very nice and professional. He had to come back a week later to do the replacement because the compressor had to be ordered. The only thing was the guy told me American Home Shield was going to cover everything but they modify it. the home warranty said no and I had to pay $425. I was not expecting that. It was a lot of money but I paid it. The tech came and got the job done the following week. I haven't had any problem with the unit since then.

American Home Shield is very accessible for repairs on my appliances and whatever I need. They have great service and I would highly recommend them. Action Appliance Repair came for my dishwasher and the technicians were wonderful. But the dishwasher was no longer operational and it was replaced by AHS.

The washer went out and American Home Shield sent out Ace. Ace came through. They did pretty well and they diagnosed it remotely. We were able to pretty much do a quick assessment that replacing it would be incredibly expensive and to make that choice to replace it. They also did the refrigerator. The parts arrived in about three weeks. Then they came out and replaced it. It was good. The guy was very knowledgeable. He wrapped his feet with booties. He was very thoughtful and considerate. Overall, it was nice.

I had a blown fuse in the oven and then the water in my ice maker was not coming out properly. The contractor that came out fixed them in about 15 minutes. The only problem was that we had the scheduling wrong.

Our heater wasn't working so I call American Home Shield. The wait was long but the rep was very good. They send a text about whoever was coming out. The techs did their job and were very professional. I'm a super picky guy and American Home Shield is the best out of all the home warranties.

There was water at the bottom of the dishwasher. The gentleman that came out took care of things and ordered a part. But then when he came back, the part he ordered, he got to looking at again, and the problem seemed to be unresolved. But he thought it was just backup water from the dishwasher so he told us what to do to take care of that. It turned out being more our problem than the machine problem.

Taylor Plumbing & Repairs fixed a leak in our sink. Then, we had a leaking water heater that was replaced. We were very happy with the tech and with AHS, so far. It makes it a lot easier for us when we have things that need to be fixed.

I had an electrical issue and American Home Shield replaced the original contractor because he was terrible. He took about a month and a half to do the job. Then Harvey Contractors came out for the same job and they did it in about two and a half weeks. They called, scheduled, and they were here within the week. Within a week, they were here with the piece. So, I was really happy with them. The gentleman was really professional and he was also kind enough to give me little tips on how to work with the other appliances in my house. They went above the call of duty there.

The tech came on Monday, he had the part with him and he fixed the heater. He was great and he knew what he was doing.

I had a problem in the beginning trying to get the refrigerator repaired. Every time, Sears would order parts and those wouldn't fit. The last contractor sent, Paul's, got right on it and got everything rolling. AHS finally decided that they would give me another refrigerator and that worked out fine. AHS is supposed to be replacing my wall oven but they don't have a white unit. I'm just going to get the stainless steel one instead of waiting for white because where it is positioned in my kitchen, nobody won't see it but me. But AHS gave me a choice and I was able to find a white one 26 miles away from my house. Everything that I've asked them to do so far, they've done.

When I have a problem, it's easy to pick up the phone, call American Home Shield, and I don't have to search technicians. I also don't have to worry about how much things will cost. I just pay the basic amount and get the stuff done. So, it's convenient. The one who fixed the stove was good. He needed some special parts so he had to come back. He came back and finished it.

The refrigerator and freezer weren't working properly. Someone came out a few times and thought he fixed the problem. The last time he was here was about two months ago, and he said that he had to order a part. It was going to be about three months but it came back earlier than anticipated so that was good. The guy was here with the part on Wednesday and thinks that he fixed the problem. We've been really pleased with American Shield.

I used American Home Shield a month ago and they did a fabulous job for me. I had contractors there working, and they were in the basement where the heating element is. They accidentally flipped the switch that should not have been flipped, and it turned the power off to the unit. When Jody Millard Heating came out, they quickly discovered that that was the issue. They were there within an hour. It was quick. I like the service that AHS had given. It always hasn’t been that way because we had an issue three years ago with our hot water heater and it took three days for somebody to get there. But I'll continue to keep American Home Shield. I'm very satisfied.

My refrigerator was leaking, and American Home Shield sent a tech out who fixed it the same day.

I've had some stuff done. One of which was a fireplace furnace. I paid the deductible and they contacted someone and they simply said, "We don't work on those." And that was it. So I had to call American Home Shield back to get the $100 deductible back because they couldn't find anybody to work on it. Then I had an air conditioning unit go out. I’ve submitted a claim. The guy came out and looked at it. American Home Shield had just simply said that it was due to some installation error like someone didn't install it right. So they denied the claim.

We have a humidifier on our furnace that needed fixing and the furnace itself needed some repair work. The guy who came was good and did work for us in the past. It’s an older home so we've done a few repairs with American Home Shield. Having them gives me peace of mind. It’s insurance, which was why we got it.

The contractor got right back to us right after we put the service call in. The icemaker part was broken and there was missing a part. They got back to us the first of the week and they got there two days earlier than they thought they would. They repaired it and they did a good job. But with AHS, you need to read the fine print. We had a hot water tank that went out and we were super unhappy about the service we got from that. AHS replaced the water tank but we had to pay for the pipe and the new hookups for the water. All that had to be done was put the water tank in and they could have put the same stuff back in but the contractor wanted $700 just for the accessories and the installation of it. They wanted $20 for some of the accessories but we bought them for $3.85. So, we installed the new unit ourselves and it cost $485. And the installation didn't take an hour.

I've had two service calls. The first one was the next day for service. The second time, the techs came two days later, so it was not too bad. But, AHS's monthly prices could be lowered a little bit.

I've had to use American Home Shield quite a bit over the last few years with purchasing a big home that had two of everything. It was a little rough during COVID for a bit to get through and it was also a challenge with the amount of vendors available to us where I live. But other than that, for the most part, I've enjoyed the service. But we just sold that house so I need to cancel my policy. Overall, for broken air conditioners, heaters and dishwashers, AHS has been fine. But when I had a leak that I had to remove some of the sheetrock between two floors, their list of plumbers were not ideal. I ended up opting not to use them and paying for it outright instead. Also, the premiums were starting to go up so I was gonna start looking at it a little closer of taking that same yearly premium and putting it in the savings account, as it crossed the threshold that didn't make sense to be paying that plus the $75 deductible every time you did a claim.

I had two toilets that wouldn't flush and the contractor was excellent. They responded promptly to set up an appointment. The appointment was very soon. It was a matter of a day or two and a gentleman showed up on time. I asked him to remove his boots and he was more than happy to do that. He came in and looked at both of the toilets. What I liked about him was he took a lot of time to explain to me what was going on. We used American Home Shield last time at our other house. We used it again this time when we bought a new house and both times, the experience is very good. We're very happy with the home warranty that we have.

I filled a claim online and American Home Shield assigned me a plumber that they're associated with. The plumber came and did his job. He was very professional and quick. The whole process took 24 hours. Everything is perfect now.

My furnace wasn't working. I did a claim with American Home Shield and everything worked well. A tech came out on Sunday and he was very nice and helpful. He fixed the furnace. I had an ice maker fixed through American Home Shield as well and that was great. Anything that I've called about, they had fixed.

My air conditioner messes up almost every year, and I get a call every year. American Home Shield has been really good at helping me get my air conditioner fixed. Overall, the claim process isn't bad. I've never had problems until this year because I had three vendors, back to back, put that modification down on their work order instead of just saying what they had to do. Originally, we had somebody come out and there was a power drop from the inside box to the outside box. AHS sent us an electrician to come out to fix that. We had power running in the line originally. Then for whatever reason, we lost the power to that line. They were going to have to run a new line from that power box inside to the one outside. They put on the work order they had to do a modification. So, it wasn't covered and we got it taken care of ourselves and got the electric working again.

One of the pipes in my wall was frozen. The contractor came out but they didn’t do the job that day because they needed the part. The tech ordered some piping and one baseboard. Then I called and said, “Hey, your guys ordered a part. But we're expecting a blizzard in Connecticut and low temps.” So, I asked if they could make sure they’d get out before the blizzard. The tech said he would put me in for Friday before the blizzard. But that didn't happen. So I went through the blizzard with more pipes freezing and I tried to do propane tank heaters in the basement to keep the pipes from freezing.

When I signed up with Home Shield, I was more than pleased. There was a time, though, when I had a claim for my washing machine and they told me that they could work on it but then, they said they were going to replace it. But I enjoyed that during the times that we couldn't use the washing machine, we got reimbursed for going to the laundromat. Also, there have been a couple of times where I’ve needed assistance really quick, like for my furnace. It was cold and by the time they finally came out, my brother had dealt with the issue. Then, we had Wright Jones Plumbing come and check out an item that needed repair. They decided I need to get a new one so we did. The only thing was that Home Shield took care of the cost minus the installation. They did the installation but the money for the parts needed to install it was out of pocket and that was about close to 300 bucks.

AHS has been really good. We've always had them forever. We had a problem with the pool recently. The guy fixed it. He was really good and very courteous. They get out quickly most of the time. But sometimes, they can't because of the weather and sometimes they're really swamped with work.

So far, American Home Shield has been great. I like what I've received as far as the services are concerned. I put a claim in for my heating unit and the representative was awesome. He was very thorough in explaining to me what was going on and it didn't take them long at all. They were very timely with getting back with me and getting the job done. I am totally satisfied with everything that they have done. Being able to have a service such as American Home Shield to give me that quality of service is great.

American Home Shield replaced the furnace that was not working. It just took a little longer. The third party waited for the part for the furnace to implement it. But so far, everything is good.

The kitchen sink was forever leaking and the handle was in need of replacement. The contrator was great and I have highly recommended him. I will use him for my own private things as well. But I've had frustrations with AHS. I'm currently awaiting a refund on a renewal.

We're glad that AHS covered our latest and only claim this year. The contractor guy was great and he took care of it. He was going to go into the house to see if there was water under there from that leaking toilet. Having a small amount of floor that was damaged in the home, but not bad enough to really leak into the next level, but it saturated that pressboard junk that everybody uses for flooring in a new home. When they got it all replaced, there was always a little bit of a void, or a moat, around the drain hole where the toilet goes. If water leaks can sit down in that and it only can go down and it can't come out.

My unit was making a funny noise and wasn't working properly. It didn’t take very long at all for the tech to diagnose the issue. I had my mom there and I was on the phone with her. It took about 20 minutes. Everything has been working alright so far. I've used American Home Shield twice. Every time I’ve used them, I’ve had to pay, but considering the money that I had paid versus if I did not have them or any type of warranty, it would have been a lot more. So, I would recommend to anyone, if not American Home Shield, at least look into getting some type of home warranty. Also, every time I've called AHS, I've never had to wait a long time to get someone out there.

I called in a claim and they set up the service. The tech came out and he told me he got it working. He checked it out and said everything seems to be working the way it should be. Overall, I’ve had all good, positive experiences with American Home Shield.

American Home Shield has been good to us. When our garbage disposal quit working, I called them and filed the claim in the morning. They sent somebody out and had it fixed before 1:00 that day.

I had an issue with my water heater. I called American Home Shield and service people came out right away when they got the service number. But as to how fast I got the service number, I had to wait five days for that. I would like to speak to somebody that's higher up because that was unacceptable. I had a credit that was on my account. American Home Shield kept passing the ball then it got sent up to the escalation department. I never heard back from them until I really pressed the subject. That aside, the service people that came out were able to fix the issue with the water heater.

I have had difficulty with American Home Shield trying to deny several of my claims. They are quick to deny things without getting all the information. For the most part, they have done very well with regards to quick fixes. But if we're talking about replacement and bigger issues, you're going to get pushback from American Home Shield. When my heater went out, one vendor came out and was saying there was water damage. But the water damage was from 15 years ago. My roof leaked and it happened to be up in the attic. They saw that the platform got damaged. They tried to say that it was current water leak. American Home Shield was trying to dismiss my claim. I was very upset and had to get a supervisor. I told them it had nothing to do with the heater. It was the foundation that was on. Then Relaxed Heating and Air came out and fixed it.

Using the website of AHS makes it simple to put the claims in. I had an issue with my heat recently. The technician was great. But the company itself was terrible. It's impossible to get in touch with them. I'm still waiting for the issue to be resolved. I've never been able to reach anyone on the phone. I've sat on hold for 20 minutes, never really been able to talk to a person. So I ended up having to call back American Home Shield. They were able to get in contact with them, but I've never been able. AHS needs to vet their contractors better.

Our toilet was running and it needed some replacement parts. The contractor responded quickly. They came out and did what they needed to do.

I have had three problems where I had to contact AHS, and they all had to do with the air conditioner. They promptly set up the Chesapeake people to come out, and they were wonderful and professional. I couldn't be happier. They worked so quickly and they get back to me right away. I'm so glad I took this coverage. I was going to call them today because I have an automatic withdrawal each Mont for my payment, and it looks like they did not take the whole amount out there. There's $100 deductible because I had a repair that needed to be done but then I can't find where they have taken out the payment for the month of February. I didn't want to lose coverage, and I was kind of worried about it.

There was no heat coming out of the unit and the tech found a broken sensor. He was efficient and fast. He came out, diagnosed it, got the part and put it in. It took a day. My dishwasher had a broken tray and the light that had to go in, and it took a week. That was over a little bit of time. Everything is working but I still am getting a flickering light on the light in my office. I wasn't that satisfied with who came out because he was dismissive of it and was so sure it could be my refrigerator. But I unplugged my refrigerator and it changed. I told him that if I plug anything, the vacuum seems to make it flicker too. So, there was something going on.

AHS has a quick turnaround but they don't follow through very well. And when you try to unsubscribe because you're angry because your customer service is pitiful, they give you the runaround. They connect you over four times and you get hung up on. I recently had a claim for my furnace and the techs had to come back out later and replace a part. I'm not a heating and AC kind of guy, but usually, if you got it fixed up and you got to fix it again in a couple of weeks, it means you didn't fix it in the first place, you just got it going. But the people were nice and they responded quickly. I also found out that I had to get a membership with them for them to come out here on a weekend because they don't answer American Home Shield's request except on Monday through Friday. So if the AC breaks down on a Saturday, you have to wait until Monday for them to respond to it.

My AC claim went well. The tech was very professional and thorough. He had to replace a part and him being was very instructional is what I liked about it. He gave us different options but what would be best. I was very pleased with him. But AHS said they couldn't do the claim for my roof and I was very disappointed. The answer they gave me didn't make any sense. They said it wasn't wear and tear and it was actually from the snow. I didn't understand how that wasn't covered. That’s what’s gonna make me reconsider either re-signing the contract or even getting that extra insurance, because I purchased it just so we could be covered.

The toilet was just running and it wouldn't stop. The guy showed up, and he was very quick. He just put a new ball and cock, toilet valve and nut and shortened the chain. Now it works, so I'm very happy. Usually, the claims process with American Home Shield goes pretty smoothly. I'm having a tough time with this one claim going on right now. It's unbelievable. It's for a washer that hasn't worked for quite a while. They sent out somebody who took a long time to get back, which is fine. I know we have supply problems. The guy came back, and he never noticed the first time that it's a gas dryer. He said, "Well, I'm not licensed to deal with gas. I can't do this." So, then he said, "I'll come back with another guy and we'll fix it." But I never heard from them again.

My water heater had a leak out of its pressure valve. I did a claim online and American Home Shield's website was easy to navigate. I got an email from them within 30 minutes. A guy came out and replaced the pressure valve on the water heater because the unit was throwing weird codes. The gas regulator part was replaced too. He did what they needed to do and everything was fine.

The furnace was making a grinding noise one day then later that same day, it stopped working entirely. The response from the contractor was good. They called me real fast to set the appointment up. The tech came twice. The first time was to assess it then he came back with the motor. Both times, he was right on time. He did the first assessment pretty quickly then fixed it pretty quickly too. This is the second time I've submitted through American Home Shield and their techs are very knowledgeable and helpful.

I picked up American Home Shield when I was able to afford it. The most recent thing I had done with them was the refrigerator. A young man did a really good job on what he did. He completed what he had but I didn't know it because some parts came to my house later on. I called back and they rescheduled an appointment because the refrigerator is doing the same old thing again. Everything in the refrigerator is freezing better than the freezer side. That's the downside of having it fixed. Other than that, the young man was very professional and he handled himself well. Someone is supposed to come out next week, on the 23rd, to try to fix the refrigerator again. On the whole, the claim process was not bad. Once you call American Home Shield, they'll go ahead and try to set up an appointment. The only thing is most contractors or people that they hire out are busy. It may take a week or two before they can come.

American Home Shield did their job. Our experience was good. They sent Air Pro Master out, and they put in a new heating unit. Our old one kept going out.

I call AHS when I submit claims and they normally answer soon as I call. But I had a claim for the heater, which the contractor, Hospitality Heating and Air, was out here five times for and their response time was always two or three days. Then, the technician noted that my disconnect was one of the major issues and they sent an electrician out here. It was running correctly when the electrician got here and he said there were no problems. But the disconnect had a crack in it where the fuses go. Any side vibration or something would stop it from getting the right current and stuff. Performance Air then came out and they were nice and polite. The technician was timely and informative to me. They put a new disconnect on my unit.

I removed my washing machine, had it unscrewed from the valves in the back by the washing machine, then installed some flooring. Then, I was going to put my washing machine back on except when I opened the valves, they wouldn't seal as they opened so, they were leaking. I was able to stop the leaking from just closing them back up and I thought that if I would open them up again and see if they'd not leak as they were connected to the washing machine. Unfortunately, that was the case. They also looked corroded and like they’ve been there a while.

My icemaker quit on the refrigerator. I called American Home Shield to see about having it fixed, and then they sent me an email right away and said who was going to be doing the work, and that Jack's Appliance would be contacting me, and they did. So it went pretty smooth. The guy that came out was really good. He pulled the refrigerator out and started checking everything. He said, “I know what it is but I've got an order parts because I can't fix it the way it is.” I asked him how long would it take and he said, “Oh, I should be able to get pretty quickly.”

I like American Home Shield. We will renew our policies. They have good communication. They send somebody out right away and the technicians are very helpful and professional. When our garage door opener stopped working, the person that they sent out fixed it right away and had it fixed within 20 minutes. I had one other claim with the dishwasher. The tech did end up fixing it. However, there was a piece that was broken inside of it. There's something wrong with the thing that holds it. But the dishwasher is working fine.

We were having trouble with a thermostat and it took a couple of days to get somebody there, which is a little disappointing on my part. Generally, I'll get a little better service than that. We also called yesterday. Our sewer was stopped up and I couldn't get anybody there. It seems like there's no sense of urgency. When your sewer is stopped up, you can't go to the bathroom or take a shower. To me, that's a bit of an emergency. When your house is hot, you can't get cool for two days. In this case, it took about a day and a half. Maybe in a large city, that's normal. But in a community like ours, I could probably call somebody straight up and have them out there in a couple of hours.

So far, AHS has been excellent. When I call, they're right on the ball. They have someone out within the next day if possible. For my recent claim, the washer wasn't spinning. The guy came out the next day and he took care of it. He was very knowledgeable, professional and when I talked to him on the phone, explained it to him, he knew exactly what was wrong with it.

My washing machine was making noise, and I was worried that it was gonna break and spill water everywhere. The website of AHS was very good when I submitted a claim for it. The tech figured out what the issue was. I said, “What's next?” He said, “Technically, you can use them in the interim, but they're going to decide whether somebody comes out and fixes it or replaces it.” They ended up replacing it. It was great.

The heating unit was not heating the house. BLT Plumbing looked at it and said that everything was in “parameters” even though it wasn’t heating up. There wasn’t anything that they could do with the furnace. I ended up replacing it and putting a new furnace in. I dislike that a unit has to be a complete failure for it to be repaired. But other than that, I'm good with AHS.

There have been some things that we've called American Home Shield for that we don't need them for. But then there are other things that they're really good about, which I personally appreciate. If we ever have an appliance that needs repair, we set up the claim. But sometimes it's not as expedient as we need. We had a leak and I would have preferred to have the plumber to come out immediately versus the next day or two days after I sent in the request.

There was a company out of Jackson that was sent out on November 3rd. They called me to say they were coming and they kept their appointment. They were professional and they got my heat working. But it only worked for about five hours. It went out again. So I called the company because American Home Shield had given me their number. But they would not return my calls. They would not answer their phone. That went on until the 1st of January. It was a long process. I kept calling American Home Shield, and they were trying to reach out to the company as well. Finally, Hull A/C & Heating was sent out. They got my heat to work, and it has continued to work. Hull did an excellent job. They answered their phone. They gave me an appointment time. They came when they said they were coming. I've had no problem since they came out.

The claims process was pretty fast and not complicated. I had an AC claim and it went very well. The contractor came out on time. I also had a claim for the stovetop and the tech was very professional, quick, and to the point. I'm still having trouble with it though and I have to give them a call in order to get it redone.

We ran the heater, and the air and heat wouldn't come on. But I didn't check the breaker, so when the technician came, he said that the first thing to do is to check that. Apparently, it was off, and I didn't how it got off. We turned it on and everything went fine. I had dealt with them before. He's always treated me right and he's never overcharged. He could've charged me a lot of money this time, but he was honest and the breaker was just off. The company recommended him the first time I called AHS about my air condition and so I just asked for him ever since.

We had a really bad cold spot. We've got two furnaces and we had a hard time keeping the pilot lit on the older one. If we set it on 72 and it reached 72, it would turn off and we've been having trouble with it for about three weeks. When we submitted a claim by phone to AHS, our experience was great compared to every other one we've ever had. In the past, I have never been able to understand their reps' English and I'm a language teacher. It had been a horrible experience. But this time, the person explained everything and it was amazing.

I'm happy with the contractor that AHS sent out and with the product that they installed when they installed my furnace. But I started calling about the claim on December 5th and I did not have reliable heat until December 31st. First, they replaced a circuit board, then they came back and they replaced it again. And then they replaced it again. Finally, after about 25 days, they decided I needed a new furnace. I'm not mad but I'm really disappointed about that.

My washing machine was not letting the water out so I called American Home Shield. They took my information and told me they would get someone out there. The technician that came checked out the washing machine, ordered the parts, came back then repaired the machine. Everything’s good. This repair made a big difference and I can get our laundry done. We've had three claims with American Home Shield so far and we've had a good experience. We've been very happy.

The first technician that came out for the washing machine thought he figured out the problem, but it wasn't it. So they had to order some additional parts and come back out later. But they got it all taken care of. It seems to be doing fine now. They did a really good job. I was impressed. They were friendly and they cleaned up after themselves. So it was fine. With American Home Shield, you don't have a big expense if anything happens. There's a deductible but having a huge expense not a surprise is peace of mind.

The drying element of my dishwasher was not working. I contacted American Home Shield and they sent a contractor out to me. Their tech diagnosed the issue and found that the element was non-repairable so he submitted for a replacement. I was contacted by American Home Shield to select a product replacement and they selected an installer for me. He came out and he did a great job. I had someone give the new unit a test run and everything was working fine. I would highly recommend American Home Shield.

American Home Shield honors their contract. They had someone come out and they took care of the problem that we had. They did it in a professional and quick manner. One of our restaurants had bad commodes in it. They were not draining and filling properly, and they took care of it. They replaced the product that was bad about it, and now, it's doing fine. The people from AHS have always been courteous and they've always answered the calls that we've made over the years. The contractors have been great, professional and knew what they were doing. AHS is a good company to have in your corner.

It's more expensive here in Hawaii to have a policy than on the mainland but American Home Shield always tries their best to send somebody over as soon as possible. When the air conditioner didn't work, the contractor gave me a call as to when they could come. From time to time, if there's ever a problem, they service the unit and have always been good. They made me aware of the fact that I could call them again if anything went wrong. The other thing that’s nice is that they are all vaccinated and boosted, and they wear their masks.

I had several claims recently. One of them has to do with sink repairs and that has not been resolved. I'm just waiting. I spoke with someone the other day about it and there was a question about what the contractor said where American Home Shield would only pay $125 towards the repair. When I called, they said that's not true. Right now, that's going back and forth. I was told that the people at American Home Shield have been on vacation for 10 days. I was supposed to hear back on Tuesday. Today is Thursday and I still haven't heard anything.

My refrigerator went out so I called American Home Shield. Every time you get someone dispatched, you have to pay $100. A guy came out, looked at the refrigerator, and he said he fixed it. About two days later, the refrigerator went out again so I called the guy directly. He came back out and he said I needed a new water filter. I purchased one and the guy put it in. He cleaned out the thing and the refrigerator is back to working again. It lasted for about five days then went out again. I called the guy again and he said I needed to change the settings on the refrigerator. He corrected the settings and the refrigerator came back on. It lasted for about a week then the refrigerator went out again.

American Home Shield covers roofs, which a lot of warranty companies don't. That's why I went with them. My first claim was for a microwave repair. That was quick. I also had some roof repairs done. I put in the claim, but AHS couldn't find anyone to fill the claim so they gave me authorization to find someone. But there was a lot of paperwork that had to be submitted, so it was a tedious process. I ended up calling around to different roofing companies until I found one that AHS partnered with. But they didn't know they partnered with this company. So, I was able to be the middleman. I just wish I wouldn't have had to be the middleman and they could have communicated directly with one another.

I bought this house in January of 2018 and got American Home Shield right away. They take the money right out of my account and I've been perfectly content. That was 70 and now, it's 83 a month. This includes electronics. Otherwise, it would be $10 less a month. I made a claim to them for the first time because the belt of my dryer broke. I called them and they told me the contractor, Daybreak, would call me. They sent me information with their number. I reached out to Daybreak but was told, “I haven't heard from American Home Shield yet. I'll get back to you.” He then came and he repaired the issue. It took several days but that got done and I was happy. Everything was fine.

Being as I’m up there in age and my husband also, it's a nice thing to have to call AHS when you don't have someone to help you with something that might be broken. They do ask you a lot of questions when you call in on a situation, though. For instance, they serviced my refrigerator the other day and when the man got here, he wanted to know what was going on. I told him what I thought it was but I called AHS because they were supposed to know what was going on if they'd look at it. And if it was not cooling, he should know that. Other than that, the tech was great. He ordered the part and he was back within a week to put it in.

American Home Shield has responded every time I've asked. Recently, there was a gas smell coming from the gas dryer. The Quality Appliance guy came out to check it out. He said he thought that there was little gas getting into the dryer and told us we had to call a plumber. American Home Shield sent a plumber from San Antonio, which is 30 miles away. That plumber was unable to fix it because they didn't have the parts and had to order them. I subsequently called a local plumber that day to get it fixed because the gas was overwhelming, and it felt it was a dangerous situation. We were heading into the 20s that night and our furnace was run by gas. I paid $155 to have a plumber redo the pipe and the valve. After that, I called American Home Shield and told them what happened. They sent the Quality Appliance guy back out, and he replaced a bunch of parts. But gas is still coming from the dryer though not as bad as it was.

American Home Shield is doing a good job. I've been impressed with the contractors and the quickness that they come out. Six months ago, I had to call to do a request and now, the website is working. So, if I think about it late at night, I don't have to try to get someone on the phone. I can request it right on the website, and that's been great. One of my bathroom sinks was continually dripping and Hers & His Plumbing had Moen send out a new cartridge to put in there but for some reason, that didn't work. You can't just replace the cartridge without ruining everything else and they are going to talk to Moen about getting a new faucet to get on there.

My experience with American Home Shield has been pretty good so far and I'm satisfied. I did a claim and a knowledgeable technician came out. He was out here to do his job. He thought that the outlet was the problem. There was really no way to check those things except replace them. That seemed to fix the problem. Sometimes, you get these goofy people that don't really like to do anything. So far, I've gotten a good technician with American Home Shield. the only thing is the monthly fee seems to be a little high. It’s almost as high as paying for house insurance.

American Home Shield provides reliable service and I'm pretty satisfied. There was a leak from the toilet bowl. The techs were able to fix it.

I had a recent claim with AHS for a refrigerator and it was frosted up inside. The tech had to replace something in there. He came out right away, it just took a long time to get the parts. I also had a claim for the stove and it was the master board. The tech replaced that but then the clock was flashing. He couldn't get it under the same claim, so I had to put it under a separate claim. That was not good. But I'm satisfied with AHS.

There were a myriad number of things wrong with the house when I bought it and I ended up using Home Shield quite a bit. I love my service and I am so blown away by how competent and fair they are. The first claim was for a little mini fridge. That was not covered and I got my deductible back. When I had a sink issue, techs came and found that there was a hole in the pipe. The pipe was dissolved underneath the house. The issue was too big for the policy to fix.

I was satisfied with the contractor that recently came out. They were efficient, very friendly and knowledgeable, informing me on what was wrong. I liked them. They were good. Overall, the claims process has been good. But sometimes, they are outsourcing so the accent play into it. Other than that, they've been very, very good and very friendly.

I had two switches that were out. My two bedroom lights weren't working and the fans weren't working. Somebody came out and rewired one of the switches. The company was professional, timely and they fixed my problem without an issue. American Home Shield's website is great. I did my claim online. I was given the name of the contractor and who would be contacting me. They said the contractor will be contacting me within a day or two, and they did.

Later on down the line, you’re going to have home problems and I recommend American Home Shield. Recently, my heater was blowing out cool air and wasn't blowing out hot air. I loved the tech who came out and getting the service was a breeze. After I called AHS, the company called me back, then the tech came out on the same day. They had to order parts then the tech came back and fixed the heater.

My ceiling fan wasn't working and someone was able to come out and fix that issue. But I'm still waiting for them to find someone to fix my roof leak. When I first requested the service, it was a stressful process. American Home Shield sent somebody out to my house to look at the roof leak and they said that they were gonna be able to repair it. Then they called American Home Shield back and couldn't get anyone on the line but when they did, they said that they weren't gonna be able to do the repair. I had to talk to three different people on several different days before one person finally told me that I had signed up for a condo as my home instead of a home. So I had to restart my plan all over again because they said they couldn't just switch it over. After I switched it over and resubmitted the claim, I'm still waiting.

I had the furnace worked on and I was very pleased with the contractor. I liked the communication. They came out when they said they could although it wasn't as quick as I thought it would be. But I was satisfied.

The washing machine stopped working, so I called American Home Shield and and my experience with their rep was very good. They sent me a repair guy from Bert’s Appliance Repair and he came out three days after I made the call. He was here for 30 minutes and he said they had order a piece. But later on, they said they were going to replace the unit and that took almost three weeks.

American Home Shield's claims process, the technicians and the process of setting it up were satisfactory, but it's annoying that you have to keep calling them back and doing the same thing and getting a request to have them to come out to do a work order to redo it. If you don't get it before they leave, it would be considered a recall and a new work order when one action calls a reaction. They keep charging you a fee when somebody has to come back for a recall and file it as something new when it could've been on the same work order.

American Home Shield came with our home purchase and we had to use it several times our first year. We've renewed it and used it ever since. My favorite thing about it is that if something happens, I don't have to go through the hassle of trying to find the right person. I just go straight through them. The service comes pretty quickly. The technicians have done a pretty good job too. It's in the $800 to $900 range. But it paid for itself over the years so it's nice to have. We recently had an issue with the cooktop and oven and Sears came out. Essentially, the digital control board wasn't regulating the heat in the oven. We'd set the temperature to preheat and it wouldn't stop at that temperature. It would continue on until it got super-duper hot and caused errors. They replaced that board.

The toilet kept running and it needed not just the ball, but the apparatus inside and everything, and the tech that came fixed it. He was good. More currently, we had a refrigerator ice maker issue. Active Appliance was the company and I dealt with them, and I tried to call American Home Shield about three times and I never got through. I was just on hold, and I never got anybody. It happened just after Christmas, so it was over the course of about a month. Active Appliance did a video call first with my husband, and they said, "Yeah, we need to come out and look at it." So, they came out and looked at it and said, "Well, we'll put it in." The gentleman said, "There's a wire broken in the freezer door and we'll put it through American Home Shield. We have to get it approved." About a little less than two weeks later, American Home Shield called my husband and said, "We're not going to fix it. It's too full."

The dryer wasn't getting hot. When the tech came out, he had to order a part but he came back the next day and fixed it. He was very nice. Everything's working fine. AHS was real prompt. I was satisfied with the service.

I had a crack in my dryer drum and it was addressed very well the very next day. I submitted it online through video. It was a new experience so I like that. They're doing a new process, so it's a lot quicker now.

The heater wasn’t firing off and the first few times that the techs came out, they didn’t fix the problem. But they did on the third time. You have cheaper repair costs with having a home warranty.

American Home Shield followed up and the company they picked was good. I've had a few services thru them and been pleased with the people that they've had sent out mostly. The rekey was great. The guy was nice and ended up doing things little differently than we originally planned, which was good. The seasonal check for the HVAC unit was well done. It was a kid who came and he knew his stuff and explained it to us. However, I had a contractor come clean out the vents and what they offered wasn't fully what I expected. I wasn’t super pleased with that one. They didn't go all the way in the ductwork. They just went partway in. They said that would be a different service. On the deals that they offer, they need to be more explicit with the details of the work that they offer for the price that they're giving.

With AHS, I know that if something goes wrong, I can call and then within a couple of days, somebody will be here. The service is great and the technicians they’ve sent over the years have been good. Colonial Vacuum Services came out when my central vac was not working. I had practically no suction on it. I needed to have the unit replaced but the tech was still not happy with the suction I was getting so he tracked down the problem and fixed it. He persevered. He’s a very good provider and I was a happy camper.

Family Heating and Cooling came out first and then, American Home Shield sent Bayless and Sons HVAC. They came out quickly and did a great job. I had no heat, and they fixed the problem. Everything was good but AHS needs to check the background on their technicians because Family Home Heating and Cooling are the worst people I’ve ever had come to my home.

What they set down to work on, the service was fine. However, they just went up another $10 a month. When we started two years ago, it was 49.50. They went up 20% that year, and then going up another 20%. So they've gone up 40% in two years, and we've had one claim. We paid $125 and we paid 50 to the guy to clean out the refrigerator. So we're very displeased with that. We’ll probably end up dropping AHS.

We had a leak and we couldn't figure out where it was coming from. We had to get a plumber to come and find it. We notified American Home Shield. Techs were gonna come on a certain date and we were also given the time. It was nice. A plumber came three days after. Communication with him was very positive and he knew what he was doing. He was very professional and courteous.

I've been here for just a month. However, the services that I've received from American Home Shield so far is great. Submitting the claim was just a $100 deductible. The contractor fixed the locks on my door. The tech took out my old locks, put in a new one, gave me a couple of keys and one that fits all.

I've had the policy with American Home Shield for years. I've had two heating AC systems replaced, the house that I live in here and another house we had in Virginia. So, those are very expensive items. And if something like that breaks down, you don't want to have to go, "Oh, my gosh, how am I going to pay for this $2,000," or more. The product themselves, the cost is good. The service we end up getting in the end and savings has been awesome. But I have an issue with how AHS handles their customer service.

American Home Shield didn’t comply with my needs in some of the claims that I put in. I called one day and told the man to put an elbow on my sink for my washing machine. He told me I needed a new one for $700. So, I had to call another plumbing service. The guy said that all I needed was a new elbow for $175. I have senior citizens in my home and I have the stick knobs instead of the ones that they can grip with their hands. I called AHS and asked if they could replace the knobs on my sink and they told me they couldn’t do that. So, I had to go to Home Depot and buy some hand knobs that I had to have somebody else to apply for me. I am so disappointed with AHS. I was thinking a couple of times about dropping them but one of their customer service ladies talked to me and I decided to give them another chance. I stayed with them one more time. But the service was so poor. I don’t like it.

I had an issue with the heating system. The tech reset things and diagnosed the problem. The unit would work for a couple of days and then he'd come back out and try again. Through the process of elimination, he got down to the motherboard on the heater. He was awesome. We've had so many things repaired under Home Shield that all we've had to do was pay a deductible or our copay. They were so awesome.

We had a hot water heater issue and the claims process with American Home Shield went well. The technicians were great. The water heater had to be replaced. We just had to pay for two service calls. They came out the first time, and then they came out when they installed it.

The tech was awesome. He gave us some good feedback on where to get an air filter from because we had just purchased the house and we couldn't figure out what kind of air filter it needed. He had to make a second trip for the piece that he needed. He ordered it right away and then, he came back. I was satisfied. I used to have a policy with Sears with my first house and compared to them, I’ve experienced better customer service all around with American Home Shield for this first year.

When I put the inquiry, the other providers kept calling back and it was almost like a pressure tactic. But I liked the way that Carrie, the service person with American Home Shield, dealt with me. Lately however, if I'm calling in, I'm not sure if I'm getting the right place or not. It's like a couple clicks happen on the phone then you have the operator come back. It seems like some of them are foreign operators. I don't know if my calls are getting hacked. I've had to disconnect a couple of times and recall. Another thing is I was locked out of my online account for quite a while and no one can seem to help me get it unlocked. That was one of the issues that I kept calling about that and they would say, "Let me see what I can check on my end,” instead of an IT person going to unlock or reset the password and send it to my email. I would love to get back into my account. I am looking to renew, so hopefully, I can resolve that issue before I do.

We've been with AHS for over 10 years in Midland and the service was outstanding. Our garage door thing broke and they came out and fixed it right away. However, we currently have an ongoing issue with our washing machine. We bought it the day after Thanksgiving, November of 17th. Less than two years later, on September of 19th, it broke and sucked the sheets, towels, pillowcases, pajamas, and tore them up. The entire computer component had to be replaced and it took a month to order the part.

I wasn't getting hot water to my shower and the pressure was very low. We also had an issue on the noise in the upstairs sink. So, the tech addressed those issues. He got the hot water and the pressure fixed. But in the upstairs sink, he said it was because the air conditioner drains into it. He didn’t get that right because we're still having the same problem. By having a home warranty, you can go online and schedule somebody to check something right away. I’ve used American Home Shield a couple of times with air conditioning events and they came out right away with that, too. So, I don't have any complaints.