American Home Shield Reviews

I had some toilet issues so I put in a request to get those fixed. The tech who came was very professional and courteous. He knew what he was doing. He initially thought he fixed the issue but the water was still leaking. I opened the case again and the person came back and changed it again. I've been using American Home Shield for a long time and so far, their service has been good. With my warranty, there is less hassle. If there is a problem, instead of me doing the research, I'll just open a case with American Home Shield and they would send a person. That was the biggest advantage.

The claim was for dryer not heating. Sears did a good job with communication. Prior to that, there were two other companies that were supposed to come out and never came. Neither one of them communicated with me very well. The second company never even had a record that they were supposed to come to my house. So, I had a claim out there for a whole month before Sears ever came out. It was a terrible experience. American Home Shield needs contractors that are gonna have great customer service. When you contact someone out to take care of an issue, and they don't communicate with the people that they're going out to service, that is a terrible incident waiting to happen. Don't use AHS. I'm looking for another company myself.

A lot of people I know use American Home Shield, and they may have had a great experience, but for us, it's not worth having American Home Shield. My dryer broke almost two weeks ago, and today was the first day they could send somebody out. I also got to order the part, or they don't even know if they can get the part, so now another week or two is going to go by that I don't have a dryer. There's got to be a better system. This is not the first time it's happened to us too. We had this issue with our washing machine two years ago and it took forever. Whatever company they contract out, they're very busy and they don't have time. I'm aggravated. Because I'm doing laundry right now and I have to hang everything up, even my underwear.

Jets Electrical Installation came out for a claim and it was excellent service. They knew what the problem was and they took care of it right away.

Submitting a claim American Home Shield was pretty quick and easy. I did it online. My refrigerator wasn't working properly. The ice maker was replaced twice. Then when Sears came out, they said, "No, that's not even what the issue was. The issue is the wires underneath." It was a good thing because maybe it could have caught fire or something. It worked out in the end.

AHS has emergency service, but they don't have emergency service for the same day. One time, my toilet was backed up on the floor where my mom was. She was sick and elderly, and they didn't have anybody that could come out that next day to come out and fix the toilet or do repairs for the toilet. So we had to wait a couple of days. If you have electrical problems and the person is on the ventilator, they need to have a company that can come the next day to fix that and the claims process needs to be more easy for emergencies when you have elderly or children sick that’s on breathing machines.

Sears came out to repair the panel in my refrigerator. The control panel was out. I couldn't get water to get ic, and they came and fixed it.

It's the worst service I've ever received from anybody in my entire life. We've been with them now for 21 years and the only reason we haven't canceled this service is they've been piecing our units together for 20 years and eventually, they will have to replace them. They deny claims and they send service people out who tell me that I need permits for things that don't require permits. I have two elderly parents here and that's of no concern to them. Every year, our air conditioning breaks and every year, they have somebody come out and do something different. Then, they try to overcharge me and sell me something I don't need.

I'm still having plumbing problems. It was supposed to be I have come out of pocket paying for something that American Home Shield did not cover. So, I still have backup issues with my toilet. It was the pipe that was not covered. AHS said that the contractor had to unclog and that I had to come out of pocket with some of it. Quite a bit for me. And they only respond within 30 days. And after something is done, I've got to pay another fee for the contractor to come out here to do the same thing they did before. So it seems like every month or every other month, I call them because it's still not completely fixed. But the pipe is working fine now.

American Home Shield has been very good for me. The technician who came out for my garage door opener went above and beyond. They had to buy a whole new unit and come back, but they came back very quickly. Everything was covered by American Home Shield.

I called American Home Shield to get a tune-up for the summer for my air conditioner. But they didn't do that. My contract says on there that my contract comes with one free tune-up a year that I get, and I don't have to pay the $100 fee. So, it was supposed to be waived for this year for the tune-up on my air conditioning unit, but I still ended up paying that $100 and I didn’t even get a tune-up. I talked to customer service and he said that they would credit me back $100. But they never did.

Our air handler was not cooling and American Home Shield got Integrity Air Conditioning Services out the next day. They looked at the air handler but weren't able to even work on it. It's a water cooled type of unit and they don't work on that type. They called American Home Shield right away, and AHS hooked me up with another company that was able to replace it. They were excellent.

My garage door wouldn’t open and Beverly Garage Doors got here within two days. They had to change the motor on the garage door and the repair work was great. I had another claim and I needed a plumber out. They said it would be within 24 hours but the plumber called within an hour.

When the garage door didn't work, I called American Home Shield and they had somebody out and fix it. They said it's an old door. It’s probably gonna go bad eventually. But they fixed what was wrong with it and it works. It was amazing. I just had to pay the $75.

The AC’s fab was working but the compressor was not, and Air Doctor responded very well. They got the notice at 8:00 pm the night before and were out before nine o'clock the next morning and fixed it within 15 minutes. The claims process with American Home Shield was simple. I put in a request and it took me probably less than a couple of minutes.

I had my showerhead broken in the past and American Home Shield got me a new one. I also scheduled maintenance on my air conditioner. This is the second time that the microwave was fixed. The first time, the table wasn't turning, and this time, the door wouldn't open. The techs assessed the microwave and ordered the part. It got there quickly and they came and repaired it so I was very pleased. In the past, I would call to submit a claim and it would take forever with the call. But I did it online this time and it was rather quick. People should get the home warranty because it’s truly cost effective. If I would have had to order those parts from the dealer, it would have been so much more. It's a fee of $75 to have the people come out. They order the part, they fix it, and you have no worries.

When the dryer stopped heating, we called somebody to have them come out. They were supposed to come out within two days, and they gave us a 4-hr window. The window came and went. My father called them back and they said they weren’t gonna be able to send anybody out. They pushed it back almost a week for the next appointment. When a gentleman came and looked at it, it was the thermal fuse, and he replaced that. But as far as the vent cleaning, I had to go in two days later, take apart the dryer myself, and clean out the air duct vents to ensure that the excess lint was gone. He said that was why the thermal fuse went out. It was a buildup of the air lint. He said we could hire somebody to clean it out but I looked online and realized it wasn't that big of a process. I ended up buying a couple tools which are things that I can use around the house forever. It was not money lost but I just thought that he would have done a little bit more for the service call.

Getting a service ticket opened is a 30-minute process with American Home Shield. When I call, it takes a little while to get ahold of anyone. I usually am speaking to somebody in the Philippines based on the accent, which is fine. But sometimes, they have to put me on another hold for 15, 20 minutes to go find the right contractor. Also, when I signed up for American Home Shield, they had said anything to do with heating and cooling was covered. Over the wintertime, my unit went kaput and they sent somebody to come fix it. He quoted some number and American Home Shield said only the first 1,000 was covered, and I'd have to pay the rest. I was kind of annoyed by that because I didn't know there were these limits. They could have told me upfront. I went for the platinum plan so I expected more coverage.

I put in a claim for electrical but Mates Electric never submitted a diagnosis so I had to call back. American Home Shield is sending someone out again. I'm waiting for someone to call me to set up an appointment. With American Home Shield, there's a relatively quick turnaround. This is a different situation though.

I have two claims. I got one for my air conditioner heater and one for my water heater that's leaking. It's been three days and nobody's called me yet to tell me if they found somebody to come out and fix my water heater. On the other hand, I had to pay $100 for someone to come out here for my AC unit. It was functioning on auxiliary and my electric bill kept going up the last couple of months. I called American Home Shield and they sent Shepherd's out here a month ago. The guy couldn't find anything and he didn't know the system. My next electric bill came and it was $200 higher than the bill was before.

I've had American Home Shield ever since we moved into the house in 2003. Up until recently, it's gone perfectly. I've been very happy with them and what they've replaced. But since November, I don't know what's going on. I had two calls to them - one to work on my oven because I cleaned it and the door stuck closed and another to check out the heating and air. The heating and air went fine. They referred it out to somebody. They also referred the oven out to another appliance place but I didn't hear from them and I don't know how many calls I made. Finally, on December 6th, some guy came out and evaluated the oven. He said, "I can't do this. I'm not certified for it. But I can order the parts for it and I can write it up."

We are seeing our spa empty out of water on a regular basis and we don't know what the cause of the problem is. We submitted a claim with American Home Shield and almost immediately, we received an email stating that a contractor had been assigned. The contractor reached out to us within the next hour, which was pretty quick, then, I connected with the contractor. They were able to get me somebody out here within a day or two and the gentleman came out within the time frame that they said he would come out. He was very professional and nice. I got the feeling that he was a very honest person just by virtue of what he was explaining to me. He explained the problem as he saw it at the moment and made some adjustments to our pool equipment. Then, the water in the spa was at the level it should be and I'm accustomed to having it at that. Everything seemed to be operating fine.

We had a leak in the shower and the techs got here the next day. They did great work. AHS is a great company and I recommend it to others. Once your warranty runs out on your home, you need one in case stuff breaks down. It's beneficial not having to pay out-of-pocket costs for repairs.

They are easy to file a claim with. But the last HVAC technician that we had for another claim, they were horrible to work with. They left a huge compartment open underneath the house. So we were sucking in the air from the house, but then it would blow out in the crawlspace. So our gas bill was astronomical. That was what the last claim for the ductwork was for because we thought we had a huge hole there. But it was the compartment door that was left wide open.

The microwave died and initially, the contractor was going to repair it. A lot of parts were sent and then, I had somebody come and get the parts back. American Home Shield said they were going to replace the microwave so I went through the process of going through their store to pick one out. I paid $66.66 for the new one and AHS had somebody come and install it. The contractors have all been great. I have American Home Shield at my own house and they are receptive. I've had some problems with them in the past but I've let that go.

The dryer wasn't getting hot anymore and the drum wasn't moving unless we self-started it. The contractor called me right away after I put the claim in through the American Home Shield app and told me what day they would be able to make it and the time. When the guy came, it was a very good experience. He was very thorough. He checked things out and told us what we needed to do before. In the summer and in spring and fall, we clean the vent. But he said to check it beforehand to make sure that that wasn't the reason why it wasn't getting hot. So, we did that and then he checked it out and it still needed repair, so he ordered the part. He let us know when he would be back to put it in, and he came back that Friday and put the part on. I've had all positive experience with AHS. I told my mom recently about them and gave her the information. So, I gave them high recommendation.

I called American Home Shield when I had water coming from the wall outside. They said that they would send someone out, which they did. They tried to do it as fast as they could. They asked me if it was an emergency or something that could wait. The plumber who came out told me that if it was not covered, American Home Shield would send me an email explaining that it was not covered then I would have to pay for the repairs myself. I found out from T Mayes that the repair would not be covered but I never received a call or email from American Home Shield. I contacted them and they said they didn't understand why I didn’t receive the email. They checked to make sure that they had the right email. The lady was very apologetic, and she expressed to me why it wasn't covered.

I have a timer on my pool that’s broken and American Home Shield sent somebody out here. The guy tried to repair it by reading it up. It didn't work. He told the warranty company that it had been broken. Right now, American Home Shield can't find anybody to come here to put my timer on my pump. They got me paying another $100 to find somebody else to come out and do this, which is money wasted. This warranty company is not as good as it was when I first started. They should keep the service in the USA as I’d rather talk to an American person. If they could do that, we will be better.

We had a toilet that kept running after you flush it. I tried jiggling the handle, it would go away, then it came back. We decided to call it in and the tech who came out was wonderful. He did a new plug and some other stuff, and the toilet was fine. But then later on that night, I noticed it was running again. We called it in again and that was when I thought that since he had to come out again, we should just buy a toilet that sits higher. So, we asked the guy how much was it to have a new toilet so we didn't have to worry about the issue because we thought it was the mechanism inside the tank that kept failing. He said they could do it since they were a plumbing company.

With American Home Shield, I like the consistent price of having someone come in for a visit for the $75. It's not exorbitant at all if you gotta have something fixed and it's an important appliance. Most recently, ours was a furnace. It wasn't sustaining. The pilot light didn't continue to be on to warm the air. When it blew the air, it would shut off too quickly then blow cold air for a while. The repairman had to come out a couple times ‘cause the thing kept doing it. He replaced the thermostat first. Then there was some kind of a fan, and they replaced that as well. That seems to have taken care of the problem and it's an important thing to get the furnace fixed in the winter. We're definitely pleased with that.

American Home Shield is a home warranty company, and bigger appliances seem to be covered. Last year, something went wrong with our fridge and it was replaced because it had reached end of service. It couldn't be fixed. We had two relatively recent claims on our oven as well. They were two different times, and it was the same contracting company that came out and did both the first and second one. The primary concern was that the oven wouldn't turn on and the self-cleaning cycle wouldn't work with the secondary.

refrigerator was freezing everything as well. For the microwave, its door was broken, so I couldn't use it. It was the thick glass part and it wouldn't turn on if it was not replaced. I submitted the claim with AHS online and their website was good. Then, the techs they sent out were great. The refrigerator was replaced and now, I’m waiting to get the microwave replaced as well. All in all, AHS took care of the issues I was going through and it was pretty much great service.

The first time I've done a claim was with an air condition problem a year ago. But the techs fixed the problem. Recently, my water heater wasn't acting right. When I submitted the claim, I was called immediately and the reps walked me through what was going to happen. The techs were spot on. They alleviated my fears and in less than an hour, they were in and out. They replaced the part that needed to be replaced and gave me a play-by-play. AHS is absolutely worth it.

My garbage disposal had stopped working. The motor had blown. The contractor contacted me the same day or the next to schedule the appointment. The tech was there for 20 minutes, and it was fixed. And he replaced my garbage disposal with a brand new one because the motor had blown in the other one. He was very courteous in the timeframe that they came out.

One burner on my gas stovetop kept going and going, and I had to shut the gas off. It was the gas valve that went bad. Mr. Appliance came out and replaced it then they replaced the control knobs. One of the burners was also bad, the one that was always going, and they replaced that too. Mr. Appliance is very good. They’re very nice and courteous. It’s just the way they keep going with this cooktop, they keep replacing this and that. And it’s all within a matter of weeks at a time because of the ordering process that takes time, especially with COVID, trying to get ahold of parts. In my opinion, it winds up costing more than what it would have been to replace the cooktop right from the beginning. One of the repair people said to me, "That’s the way they work. If it’s not completely busted out, they won’t replace it."

My garage door was not opening up. It wasn't catching on the track. The tech showed up and when he looked at the problem, knew exactly what it was. In five minutes, he fixed it and was out of there. So it was a quick and easy repair. He was a very nice man.

Something happened to the garage door and we were able to afford paying what wasn't covered. It could have been way expensive. It's worth having again because I don't want to have to pay out of pocket for things that could be covered by them. I'm glad I got American Home Shield and I've referred a few people to them. When I call for anything, the service isn't super fast but reasonable. The people that have been sent to my home have been very nice and professional. I'm grateful that they have the option to talk to people. I like that better than a machine.

American Home Shield has been always friendly over the phone and tried to get me to the right department. Sometimes it has been hard to get ahold of them, with the right department. The icemaker didn't work anymore because they couldn't get the door stopper to stop so it would make ice. So, they have to order a new door for the icemaker just to make it so it would make ice. They checked and it’s not even available to fix the icemaker. They paid me for that refrigerator. I gotta buy a new one, but it's not enough money to buy a new one. Some of them refrigerators are $4,000 now. But they've done everything they said they would do. Whenever something breaks down, I get it checked.

The overall claim process with American Home Shield is not as good. They don't do what they say they're gonna do. They try to make excuses. I've had the coverage for years, and they always have something.

Majestic Heating came out because our furnace was out. It happened twice when it was as cold as possible outside. The first time they came out, they did a cleaning of some kind of a sensor and that failed again. The second time they came out, they replaced the sensor and it's been good ever since. It would be good for American Home Shield to have their contractors, when it is extremely cold out like it was, to prioritize service. We had to wait for the second call which was about a week. Fortunately, we have a gas-powered fireplace in our family room, which made the absence tolerable. It might also be a good idea for the company to create a directory of their contractors so that they know ahead of time that these are the people that they might be dealing with and they can do a little bit of checking that way. But their service was good. Once they got there, they fixed it.

My furnace was not coming on properly and the tech who came out was professional and experienced. I'm satisfied the furnace is working now.

I called to request a rekey for a new home. 911 Locksmith Services came out and got it taken care of in less than five minutes.

My AC claim was handled great and in a timely manner. The technician was very professional and got the work done quickly. The warranty is very, very convenient and handy. It's a great service and I'd recommend it to any homeowner for the affordability and ease of use.

M Appliance delivered the washer but they said the faucet has some issues and they couldn't install the washer. They told us they were giving us 10 days and if we replace the faucet, they would come. It was the New Year and we could not get a plumber. We told the home warranty and they had a plumber come to replace it. But this plumber took a long time to take a picture first then said he had to order something. It took much over the 10 days range. The delivery company said that given the company’s regulation, they could not install. We had to call American Home Shield and they had another guy to come. It was a different company that came in and installed the washer after the valve was replaced.

My disposal was backed up and the tech fixed it within 10 minutes. I've been with AHS for 10 years so I’ve had many repairs. I like having them for the security measure just in case something happens.

My experience with American Home Shield was straightforward. The locksmith told me when he was on his way, got there and changed the locks out real quick.

Reliable Plumbing came out once for a burst pipe, where we put in the claim, and that was a few weeks ago. They also came out a few days ago and fixed another issue. We had a tech in here to look at our kitchen appliances, including our dishwasher. He said that it looks like there was an issue in the pipe and it automatically submitted a new claim for that. We didn't have to do anything. We were very surprised when Reliable Plumbing called to set up the appointment.

We bought the house in 2019 and got American Home Shield. We purchased the next two years on our own. I like the peace of mind for when the refrigerator, stove breaks, or hot water heater breaks. We used the home warranty for our sink. It was plumbed improperly. We have an old farmhouse and whoever did it before us didn't do it right. A tech with Central Ohio came out and totally redid everything because it was clogging and water was everywhere. He fixed it all. We usually get the Central Ohio maintenance people and they are seriously awesome. I would always say get American Home Shield because it's covered so much for us.

I recommend AHS. The dishwasher wasn’t working properly recently and Austin Appliance called the next day. They came out four days later.

I've had a relatively decent experience and an absolutely horrible experience with American Home Shield. The good one was a maintenance call for a dryer, which they responded promptly, and the technician handled it. The other one was dealing with a problem with the oven and the microwave. The oven was staying on and the microwave door handle was broken. The repair company responded out and said that they'll get the part and it would be X amount of days, but they were a no show. I called back. “Yeah. We'll be out.” I called back again. “Yeah, we'll be out. We gotta get a part.” I made repeated calls to speak to a manager with American Home Shield, and it was very difficult.

Frontline Mechanical and Plumbing was sent out for a plumbing issue and the gentleman who came was the nicest guy. He was very helpful and as soon as he fixed it, everything went back to normal. American Home Shield is good at sending people out and their workers are all very good but I don't like the fact that they charge $100 every time I call them for things. That's something that I'm not used to and it's not saving me money.

AHS sent out Brandywine Plumbing 10 months ago and they installed a water heater but now it's not working. Two days ago, the pilot light went off and Brandywine came over and put the pilot light back on. But 48 hours later, the pilot light has gone out four times. Last night, I tried to get it lit again but it wouldn't stay lit. So I had to shut down the entire water heater and turn it off so gas fumes would not go throughout the house.

American Home Shield has three different tiers and I have the highest tier that covers everything, like drywall repair and stuff like that. For my townhome, I took the lowest tier. And we did had a leak there. So they came and fixed the plumbing. But the drywall damage, they did not cover it. But I was surprised that even the highest tier policy, covers drywall. I could do that by myself, but not everybody has the liberty to do it or physically, some people cannot do it.

I had an issue with the air conditioner and it took about 60 days to get it fixed. It was something about someone telling AHS one thing that was expensive and then they got three more vendors, and then a vendor finally got it done. But the experience was horrible. I tried to call in and get someone on the phone, and the person I was talking to seemed like they spoke a different language and was not very willing to help, and kept transferring me and I was on hold. I've noticed with a lot of companies, they do chat services where you could just chat with a rep, and that seems to be okay. So AHS just needs to get someone as knowledgeable and have managers that are available to answer questions.

The heating element of my dryer was gone. It was not that easy contacting American Home Shield and they were not very accommodating either. The dryer was here when we moved in and I didn't know what the appliance number was. We got it resolved eventually. The techs that came were all right. The dryer is not heating the way it used to but it's heating.

I've had AHS for a home warranty for a while now and they keep sending out crappy repairmen. They've had to replace the same parts three times. One guy they sent out was supposed to fix some electrical outlets. Instead, he talked about racist crap, offended my mother with a bunch of racist comments. He looked at the outlets, said, “This is not my problem.” Fixed two and then left. So I had to call AHS again. They charged me another $75, sent somebody else out who finally did the job right.

To get through to American Home Shield was hard. I had to call back five or six times. It kept saying, “Your account’s been cancelled.” Finally, I got a person on the phone who told me something was wrong with the automated system. Also, the contractors have been terrible. I demanded my $100 back one time. I called up and put in a work order. I took off work and this guy came rolling up and acted like he was upset. My water bill was almost $300 because I got a leak. He confirmed I got a leak and when I asked where it was, he said, “It's out here somewhere.” Then he took off and left and American Home Shield charged me $100. They said they don't do irrigation. I told them, “Then why did you waste my time and not tell me that?”

I've had American Home Shield since 2013, and I will never not have them. We had a leak in our water heater on the New Year's Eve and we were having a party that night. They had somebody come out that day. One time, a plumber came over to fix a leak in the sink, but he found some other things, and he just said, “Don't worry about calling that in. I'll just fix it while I'm here.”

My doors were not closing well because the rubber around the door ripped. It wasn't getting cold enough. I also had a door on my dishwasher come apart. I've used this contractor before and I knew that they knew how to fix my appliances that was why I requested them. We were happy with the technician’s work and I'm quite happy with American Home Shield, too. It’s more expensive than last year but otherwise, I'm quite happy with the coverage.

We've enjoyed AHS. I like everything about it. It’s good reassurance that they can come out. It also seems to pay for itself over time. We got a couple of different claims and they've always been really quick and professional.

I installed a showerhead and it was dripping a little bit. The tech did a good job. This was my second claim to American Home Shield and it was extremely easy to submit the claims. You can do it on their site or through the app.

I was having issues with some lights and the tech who came was very knowledgeable. I had a complaint with American Home Shield though and they didn’t follow through or make things right. All their customer service could say was sorry and that there was nothing they could do. I was disappointed but I kept AHS because there’s more benefit to keeping them than getting rid of them.

There was some water leaking from my tub upstairs. Home Services inspected the water that was coming out. It turned out it was a seep through the tub itself and not through the plumbing. They said it was a pre-existing condition so it would not be covered by insurance. But they were super informative and respectful. Overall, it was a good experience despite the unfortunate preexisting condition. AHS is a good investment for new homeowners. You never know what's gonna come up.

The very first time I used AHS, I was not very happy at all with their response and the way that things were handled. There were roosters crowing in the background of the customer service people that I dealt with over the phone. It was very irritating and I had to hang up from the conversation. These people were working from home and I got absolutely nothing accomplished with that phone call. I waited for somebody to call me back with regards to the issue but nobody called me back. I had to call back and I got the same thing going on. It was terrible.

When you open my microwave, it continues to spin and run. The techs from Fleming came out three times. At first they said there was problem with the switch and they replaced the switch. It worked for a while, but the same problem occurred. They came out again and they replaced a different switch. The microwave worked for a while, then the issue happened again. They came back, and I don't know if they replaced all the switches but the microwave worked for a while. Now, it has an electrical burning smell, so I unplugged it and it's just sitting there for a week and a half. I've called AHS recently on the 2nd and I'm still waiting to hear from them. I've also texted Fleming. I'm trying to get someone to come and I've asked AHS if they would assign a different service group because Fleming is not responding.

My heat wouldn't work. We could kind of hear it click on but there was no heat. My house was freezing. A tech came and at first, he changed the motor but that didn't work. He went right back out an hour after he left. He installed the new motor and the unit seems to be working well now. They did a great job and it was quick. We ended up with below zero so thank God they were very timely. I also filed a claim recently for my stove. Two eyes on my cooktop went out. I filed two weeks ago and techs have yet to fix that.

Our heating wouldn't go over 63. I called American Home Shield to let them know, and their rep was great. In a day or two, a tech was here. He was very nice. He said I needed a new box for the wall. He said he’d put it on his notes that I needed one, but I don’t know if I’m gonna get one or not. Overall, AHS is great but I pay 65 a month, and then they charged me another 100 when the guy came in to do the furnace.

The furnace wasn't working quite properly. The tech put some parts on it. It's working well now.

American home shield is nothing but a scam and a joke. All they do is find any reason such as whether to deny any claim that you file. I have waited 5 months to have my pool equipment fixed only to be forced to have my pool drained due to it turning green with algae and having fines from the city because of the mosquitos it's attracting. When I brought this up to the company, they said they do not cover secondary damages and denied the claim due to it not being normal wear and tear. This is the 5th time they have found a new reason to deny the claim. Ultimately, my warning is you're better off taking your $900 dollars for their policy and putting it toward whatever is broken. At least that way you can say something was fixed.

When I called American Home Shield, they sent me a request for Action Plumbing. The Action plumber came to my house but didn't do anything. He just took a look and went out. He told me, “Your cleanout for the sewer is not existing.” I told him I have one outside in the backyard. American Home Shield sent me another contractor for a second opinion. The guy from Short’s Plumbing and Drain Cleaning came and checked. He said I have the cleanup outside but it’s too small. I told him about the other faucet that was dripping. He said, “I have to check with American Home Shield for me to fix it.”

We've been satisfied with American Home Shield. Our dishwasher was not working correctly. It took the techs a number of visits to finally get it solved. I thought they could have checked the power supply first, and that would have cut down on some problems. It seemed like it was an issue of finding what the problem was, but everything finally worked out okay.

My water bill was really high and then I noticed that my toilets were running in my master bath and in the upstairs bathroom and in the shower. I did a work order for the faucet and for the shower separately. When High Priority came out, I thought it was two different work orders because I had two different guys come the first day. The first guy came and then he said that I needed a pressure meter for my home. So he left because he didn't have the part. Then the second guy comes out unaware that the first guy came and I was like, “Oh, I already had a visit.” I got a call from Home Shield saying that because they had already changed the meter, they weren't going to cover the shower. So I ended up paying another $300 to High Priority to change the shower cartridge but it is still leaking. The tech said that he would call me back to reschedule for them to come back, but they haven't.

American Home Shield has been horrible. It's been the worst amount of money I've ever spent. They don't call back. They don't follow up. Most of the people they send out here don't know what they're doing. After they do come out, then they try to say that something was installed wrong, even after it was an American Home Shield person that did it. Once I prove that to them and they acknowledge it, then they say I'm not covered and want me to pay for the difference.

I had some flashes of a fire coming out of the microwave. The tech said that something is off and that it was not repairable. He said I needed to contact American Home Shield and they will get me a new one. I emailed the receipt for the microwave that I bought at Lowe's yesterday along with the receipt for the installation services. I've also had an issue with the refrigerator and the technician fixed it. Additionally, I've had an issue with the valve leading to the washing machine and they got that replaced. So far, it's been good with AHS.

The oven was not heating up as fast as it should be. The guy came out within a relative quick time but he didn’t fix it. He said something was wrong with the electrical and I have to have an electrician come out and rewire the stove so he can even assess it. He told me I had to get an electrician out to lengthen the cord that the stove is plugged into so he could get behind it. The claim has been going on for a couple of months and it doesn't make sense.

The guy that came out was awesome. The fact that it was beyond what he could do led to him just recommending what to do next and I was okay with that. So, I appreciated him coming by. My septic system is causing the problem and he was there to look at the toilet. So, it was a different system. I figured out what was going on and I'm in the process of getting that looked at right now.

The washing machine was broken. They replaced it. They gave another washing machine.

When I made a claim to AHS, which was my first claim, everybody was right on target and doing exactly what they were supposed to be doing. There was no beating around the bush. They said, “Yes, you’re covered. Yes, we can send somebody out. Yes.” The fellow that came out looked at what the situation was and he took care of it.

I called in a clogged drain and the contractor came out the next day. I haven't had any problems with my drain since the repair.

I had a great experience working with DT Electric. I wouldn't mind using them again if I ever had any electrical problems in my house. Not only did they explain what was happening and fixed the issue, but they also told me possibilities of why I had those issues. I had to wait for parts but the first time the electrician was out, he was there for about 30 minutes to assess everything. The second time they went out there, they were in and out and everything was working fine. Their communication was great. They were contacting by email and by phone the day they were gonna show up.

American Home Shield has been good so far. We just pay the $100 deductible, and then they come and fix the problem. We had a power outage with our electrical in the condominium. It would have been at least $500 deductible out of our pocket on our condominium homeowners insurance policy. But we saved $400 by just using the American Home Shield. The electrician came and changed the wires and fixed the breaker box, under that $100 deductible. It's just that now, I have a bathtub. The faucet has broken off and I don't know if I need to buy a whole faucet then call them to install it. Overall, I would recommend them.

We're enjoying our service with American Home Shield. But sometimes we have to call them back a couple of times for appliances that their contractors repair. The maintenance person would have to come back out because the appliance got back to where it was. On the washing machine, they came this week. The other time we waited too long so we had to pay for the service. The recent claim we had was for the lights in the bathroom, kitchen, and downstairs. You had to turn one on for the other one to come on.

It took the techs five days to get out here for our garage door opener. We couldn’t get the old ones lined up no matter what. They said the wiring has gotten old and it became brittle causing the sensors to go out. They changed the sensors on the garage door opener. We also put new rollers on the garage doors. Once they got here, they said that it wasn't covered by the warranty. So we paid 350 bucks and now the garage is open. But I like that I can call AHS. Usually, within 24 hours, somebody comes and takes a look at what the problem is. Usually, 9 times out of 10, it's covered by the warranty. This is the first time that it wasn't.

The spout thing in the dishwasher that puts the water back into the sink during whatever cycle was having an issue. I also had a faucet that was leaking and toilets that were running through. The contractor was out quickly and on time, and the guy was professional.

I had an issue that originated back before the 8th of January in the washroom when the washing machine was leaking and it just filled up a lot of water in my washroom. I thought it was the machine itself. I called Home Shield and they had someone come out to check the appliance. He checked it out and then that was when we could see that the water was actually coming from the pipe when it was emptying. It was backing up and coming into the house. Home Shield then sent A & B Plumbing out.

I've been a customer for a little over two years and the last month I've had to use your service for the first time and it's been horrible since. My most recent issue is I had a leak where water was coming out the wall on 02/04/2022. The rep did not treat my issue as an emergency after asking her several times. I was given the info for a plumbing company that I contacted because they hadn't call me. The guy said, "I'm driving. I'll call you back." Hours later around 6:30 he called back and said that he couldn't come out until Tuesday of next week. I couldn't wait that long (No water in my house). I called you back and was given a different plumbing company but the rep said that there is no emergency service and there was nothing that can be done until Monday. I spoke with Danco which scheduled me an appointment for Monday 02/07/2022 and they never showed up.

We had problems with our washer and dryer not functioning properly. The washing machine had a leak. The dryer just shut down. It was no longer heating or running and that was what prompted the initial call with AHS. They sent me the contact information and the name of the contractor and then let me know that he should be in touch with me within 24 hours to schedule a time to come out and check the appliances.

My AC unit was as old as hell. When I turned on the heat, it was blowing but it was blowing hot. It was on almost all night before I even attempted to get where it was supposed to go. So, I called AHS. The techs put it in a part, and they gave me some more Freon for it. It seems to be okay right now. American Home Shield did a good job of getting repairmen that seem to do the most good. I've had some decent people here and they didn’t take that long to get here. But through my own development, I had to wait days for something else to do with a sun sheet that I have in my ceiling. It took about six more tries for them to get somebody here who didn't work out. But, I have had nothing bad with American Home Shield. I'm very happy about it.

I haven't been let down so far by American Home Shield. I've used them four times. Recently, AAA came out and fixed my AC. When the guy came out, there was a lizard that was fried on my outside AC unit. He changed the little switch and went through my circuit box. He told me I had to make sure that I push it all the way back because even though it looked like it was on, it wasn't completely on when it came to the outside unit. He was knowledgeable and very fast. He made sure the unit had freon and there was nothing bad on the inside of the unit minus the fried lizard.

We thought we had a problem with our dryer. A tech came out and he cleaned some stuff out. The problem was the vent hose was clogged up. So, we had to call another technician that didn't have anything to do with American Home Shield. He cleaned it out from the wall to the outside. It was really impacted. So, after he did that, our dryer is working properly now. We're very satisfied with AHS. It's just that we've only been with them a couple of years and I was amazed that they go up every year.

There was a fan that had a problem. It was blowing but the regulator was wrong. I just called my American Home Shield. Appliance 911 came and they were wonderful, very professional, and accommodating to my schedule. They had to do a replacement and the fan had been great.

A light wouldn't come on in my kitchen. I called American Home Shield, then someone came out after a week.

I like the ease of access with American Home Shield. I don't have to worry about stressing over having to come up with extra money. If you have some sort of mechanical breakdown, you're going to pay your deductible and most likely it's gonna be covered. I made a claim to the home warranty when there was water backing up into the dishwasher that wouldn't drain. A tech came on time and he was professional. He looked at the issue and he had to order parts. When those arrive, he will call us and set up an appointment to come in and install the parts.

They finally replaced the appliance after having the contractor out for the fourth time. They got me a new one and I was happy with that. But when the contractor came out, they said they couldn't get the gas shut off. So they couldn't hook it up. Meanwhile, my son came over and he shut it off in five seconds. I don't know what the contractor was doing. It looked like they weren't even turning the right part. But we got it hooked up. I have to call them back because they need to come and get this old one.

AHS has always been good. I've had them for several years. They've always taken care of everything. A toilet backed up recently. I called in, they assigned a vendor, and the vendor reached out that day. They set up an appointment, and came out. It was very easy. All the technicians have been good, too. I hadn't had any complaints about who they sent out. They're always prompt and well-mannered.

I got the heating unit checked out last year, and then my sister and my parents had this company come out and check it twice a year for the heating and for the cooling. So, that's a good idea because I don't know anything about it. I've never had this kind of heating unit. So, I had their people come out to check the furnace, make sure that they change the filters and all that stuff that they do. Since it was their first time, I guess they did a pretty thorough check and they found some cracks in the -the heat exchange part. They showed it to me. They weren't totally perforated though because they weren't getting off carbon monoxide yet. But it's an older unit. I said, "Okay, well, What? Do we just call?" They said, "Yeah, it's covered."

I used American Home Shield for a plumbing issue, and the process was pretty smooth. I just logged in and submitted my request and within the next day, I was contacted by the contractor. They were very professional, on time and did a good job. They had to come back because they had to order the parts that were these special parts that needed to be replaced, but it didn't take that long. Everything worked out well. I feel safe having AHS because they cover a wide range of things besides plumbing stuff.

I have my rental property and it's convenient to have AHS do things for me and I don't have to be there.

American Home Shield is very accessible for repairs on my appliances and whatever I need. They have great service and I would highly recommend them. Action Appliance Repair came for my dishwasher and the technicians were wonderful. But the dishwasher was no longer operational and it was replaced by AHS.

My oven was not preheating at all. There was some error code and the temperature probe and the board needed to be replaced The contractor diagnosed the issue quickly. It took a little while for the parts to get mailed but they were installed quickly. All that was totally fine.

There was no heat coming into the house. When a guy came and checked it, he said the compressor. He was very nice and professional. He had to come back a week later to do the replacement because the compressor had to be ordered. The only thing was the guy told me American Home Shield was going to cover everything but they modify it. the home warranty said no and I had to pay $425. I was not expecting that. It was a lot of money but I paid it. The tech came and got the job done the following week. I haven't had any problem with the unit since then.

A contractor came out for a leak in my shower within 24 hours after I did the claim. They got it taken care of in 10 minutes.

We had an issue with our unit and we called American Home Shield. The next day, the guy came and checked everything. He let us know what was going on. He put it back and everything is working. It was very fast and professional so I was very happy. I recommend AHS to all my friends.

I had a blown fuse in the oven and then the water in my ice maker was not coming out properly. The contractor that came out fixed them in about 15 minutes. The only problem was that we had the scheduling wrong.

The washer went out and American Home Shield sent out Ace. Ace came through. They did pretty well and they diagnosed it remotely. We were able to pretty much do a quick assessment that replacing it would be incredibly expensive and to make that choice to replace it. They also did the refrigerator. The parts arrived in about three weeks. Then they came out and replaced it. It was good. The guy was very knowledgeable. He wrapped his feet with booties. He was very thoughtful and considerate. Overall, it was nice.

There was water at the bottom of the dishwasher. The gentleman that came out took care of things and ordered a part. But then when he came back, the part he ordered, he got to looking at again, and the problem seemed to be unresolved. But he thought it was just backup water from the dishwasher so he told us what to do to take care of that. It turned out being more our problem than the machine problem.

I used American Home Shield a month ago and they did a fabulous job for me. I had contractors there working, and they were in the basement where the heating element is. They accidentally flipped the switch that should not have been flipped, and it turned the power off to the unit. When Jody Millard Heating came out, they quickly discovered that that was the issue. They were there within an hour. It was quick. I like the service that AHS had given. It always hasn’t been that way because we had an issue three years ago with our hot water heater and it took three days for somebody to get there. But I'll continue to keep American Home Shield. I'm very satisfied.

I've had some stuff done. One of which was a fireplace furnace. I paid the deductible and they contacted someone and they simply said, "We don't work on those." And that was it. So I had to call American Home Shield back to get the $100 deductible back because they couldn't find anybody to work on it. Then I had an air conditioning unit go out. I’ve submitted a claim. The guy came out and looked at it. American Home Shield had just simply said that it was due to some installation error like someone didn't install it right. So they denied the claim.

Our heater wasn't working so I call American Home Shield. The wait was long but the rep was very good. They send a text about whoever was coming out. The techs did their job and were very professional. I'm a super picky guy and American Home Shield is the best out of all the home warranties.

I had an electrical issue and American Home Shield replaced the original contractor because he was terrible. He took about a month and a half to do the job. Then Harvey Contractors came out for the same job and they did it in about two and a half weeks. They called, scheduled, and they were here within the week. Within a week, they were here with the piece. So, I was really happy with them. The gentleman was really professional and he was also kind enough to give me little tips on how to work with the other appliances in my house. They went above the call of duty there.

Taylor Plumbing & Repairs fixed a leak in our sink. Then, we had a leaking water heater that was replaced. We were very happy with the tech and with AHS, so far. It makes it a lot easier for us when we have things that need to be fixed.

I've had two service calls. The first one was the next day for service. The second time, the techs came two days later, so it was not too bad. But, AHS's monthly prices could be lowered a little bit.

I had a problem in the beginning trying to get the refrigerator repaired. Every time, Sears would order parts and those wouldn't fit. The last contractor sent, Paul's, got right on it and got everything rolling. AHS finally decided that they would give me another refrigerator and that worked out fine. AHS is supposed to be replacing my wall oven but they don't have a white unit. I'm just going to get the stainless steel one instead of waiting for white because where it is positioned in my kitchen, nobody won't see it but me. But AHS gave me a choice and I was able to find a white one 26 miles away from my house. Everything that I've asked them to do so far, they've done.

The refrigerator and freezer weren't working properly. Someone came out a few times and thought he fixed the problem. The last time he was here was about two months ago, and he said that he had to order a part. It was going to be about three months but it came back earlier than anticipated so that was good. The guy was here with the part on Wednesday and thinks that he fixed the problem. We've been really pleased with American Shield.

We have a humidifier on our furnace that needed fixing and the furnace itself needed some repair work. The guy who came was good and did work for us in the past. It’s an older home so we've done a few repairs with American Home Shield. Having them gives me peace of mind. It’s insurance, which was why we got it.

The contractor got right back to us right after we put the service call in. The icemaker part was broken and there was missing a part. They got back to us the first of the week and they got there two days earlier than they thought they would. They repaired it and they did a good job. But with AHS, you need to read the fine print. We had a hot water tank that went out and we were super unhappy about the service we got from that. AHS replaced the water tank but we had to pay for the pipe and the new hookups for the water. All that had to be done was put the water tank in and they could have put the same stuff back in but the contractor wanted $700 just for the accessories and the installation of it. They wanted $20 for some of the accessories but we bought them for $3.85. So, we installed the new unit ourselves and it cost $485. And the installation didn't take an hour.

My refrigerator was leaking, and American Home Shield sent a tech out who fixed it the same day.

The tech came on Monday, he had the part with him and he fixed the heater. He was great and he knew what he was doing.

When I have a problem, it's easy to pick up the phone, call American Home Shield, and I don't have to search technicians. I also don't have to worry about how much things will cost. I just pay the basic amount and get the stuff done. So, it's convenient. The one who fixed the stove was good. He needed some special parts so he had to come back. He came back and finished it.

AHS has been really good. We've always had them forever. We had a problem with the pool recently. The guy fixed it. He was really good and very courteous. They get out quickly most of the time. But sometimes, they can't because of the weather and sometimes they're really swamped with work.

I filled a claim online and American Home Shield assigned me a plumber that they're associated with. The plumber came and did his job. He was very professional and quick. The whole process took 24 hours. Everything is perfect now.

My air conditioner messes up almost every year, and I get a call every year. American Home Shield has been really good at helping me get my air conditioner fixed. Overall, the claim process isn't bad. I've never had problems until this year because I had three vendors, back to back, put that modification down on their work order instead of just saying what they had to do. Originally, we had somebody come out and there was a power drop from the inside box to the outside box. AHS sent us an electrician to come out to fix that. We had power running in the line originally. Then for whatever reason, we lost the power to that line. They were going to have to run a new line from that power box inside to the one outside. They put on the work order they had to do a modification. So, it wasn't covered and we got it taken care of ourselves and got the electric working again.

My furnace wasn't working. I did a claim with American Home Shield and everything worked well. A tech came out on Sunday and he was very nice and helpful. He fixed the furnace. I had an ice maker fixed through American Home Shield as well and that was great. Anything that I've called about, they had fixed.

I've had to use American Home Shield quite a bit over the last few years with purchasing a big home that had two of everything. It was a little rough during COVID for a bit to get through and it was also a challenge with the amount of vendors available to us where I live. But other than that, for the most part, I've enjoyed the service. But we just sold that house so I need to cancel my policy. Overall, for broken air conditioners, heaters and dishwashers, AHS has been fine. But when I had a leak that I had to remove some of the sheetrock between two floors, their list of plumbers were not ideal. I ended up opting not to use them and paying for it outright instead. Also, the premiums were starting to go up so I was gonna start looking at it a little closer of taking that same yearly premium and putting it in the savings account, as it crossed the threshold that didn't make sense to be paying that plus the $75 deductible every time you did a claim.

When I signed up with Home Shield, I was more than pleased. There was a time, though, when I had a claim for my washing machine and they told me that they could work on it but then, they said they were going to replace it. But I enjoyed that during the times that we couldn't use the washing machine, we got reimbursed for going to the laundromat. Also, there have been a couple of times where I’ve needed assistance really quick, like for my furnace. It was cold and by the time they finally came out, my brother had dealt with the issue. Then, we had Wright Jones Plumbing come and check out an item that needed repair. They decided I need to get a new one so we did. The only thing was that Home Shield took care of the cost minus the installation. They did the installation but the money for the parts needed to install it was out of pocket and that was about close to 300 bucks.

One of the pipes in my wall was frozen. The contractor came out but they didn’t do the job that day because they needed the part. The tech ordered some piping and one baseboard. Then I called and said, “Hey, your guys ordered a part. But we're expecting a blizzard in Connecticut and low temps.” So, I asked if they could make sure they’d get out before the blizzard. The tech said he would put me in for Friday before the blizzard. But that didn't happen. So I went through the blizzard with more pipes freezing and I tried to do propane tank heaters in the basement to keep the pipes from freezing.

I had two toilets that wouldn't flush and the contractor was excellent. They responded promptly to set up an appointment. The appointment was very soon. It was a matter of a day or two and a gentleman showed up on time. I asked him to remove his boots and he was more than happy to do that. He came in and looked at both of the toilets. What I liked about him was he took a lot of time to explain to me what was going on. We used American Home Shield last time at our other house. We used it again this time when we bought a new house and both times, the experience is very good. We're very happy with the home warranty that we have.

The kitchen sink was forever leaking and the handle was in need of replacement. The contrator was great and I have highly recommended him. I will use him for my own private things as well. But I've had frustrations with AHS. I'm currently awaiting a refund on a renewal.

My unit was making a funny noise and wasn't working properly. It didn’t take very long at all for the tech to diagnose the issue. I had my mom there and I was on the phone with her. It took about 20 minutes. Everything has been working alright so far. I've used American Home Shield twice. Every time I’ve used them, I’ve had to pay, but considering the money that I had paid versus if I did not have them or any type of warranty, it would have been a lot more. So, I would recommend to anyone, if not American Home Shield, at least look into getting some type of home warranty. Also, every time I've called AHS, I've never had to wait a long time to get someone out there.

I called in a claim and they set up the service. The tech came out and he told me he got it working. He checked it out and said everything seems to be working the way it should be. Overall, I’ve had all good, positive experiences with American Home Shield.

We're glad that AHS covered our latest and only claim this year. The contractor guy was great and he took care of it. He was going to go into the house to see if there was water under there from that leaking toilet. Having a small amount of floor that was damaged in the home, but not bad enough to really leak into the next level, but it saturated that pressboard junk that everybody uses for flooring in a new home. When they got it all replaced, there was always a little bit of a void, or a moat, around the drain hole where the toilet goes. If water leaks can sit down in that and it only can go down and it can't come out.

American Home Shield replaced the furnace that was not working. It just took a little longer. The third party waited for the part for the furnace to implement it. But so far, everything is good.

American Home Shield has been good to us. When our garbage disposal quit working, I called them and filed the claim in the morning. They sent somebody out and had it fixed before 1:00 that day.

So far, American Home Shield has been great. I like what I've received as far as the services are concerned. I put a claim in for my heating unit and the representative was awesome. He was very thorough in explaining to me what was going on and it didn't take them long at all. They were very timely with getting back with me and getting the job done. I am totally satisfied with everything that they have done. Being able to have a service such as American Home Shield to give me that quality of service is great.

I had an issue with my water heater. I called American Home Shield and service people came out right away when they got the service number. But as to how fast I got the service number, I had to wait five days for that. I would like to speak to somebody that's higher up because that was unacceptable. I had a credit that was on my account. American Home Shield kept passing the ball then it got sent up to the escalation department. I never heard back from them until I really pressed the subject. That aside, the service people that came out were able to fix the issue with the water heater.

I have had difficulty with American Home Shield trying to deny several of my claims. They are quick to deny things without getting all the information. For the most part, they have done very well with regards to quick fixes. But if we're talking about replacement and bigger issues, you're going to get pushback from American Home Shield. When my heater went out, one vendor came out and was saying there was water damage. But the water damage was from 15 years ago. My roof leaked and it happened to be up in the attic. They saw that the platform got damaged. They tried to say that it was current water leak. American Home Shield was trying to dismiss my claim. I was very upset and had to get a supervisor. I told them it had nothing to do with the heater. It was the foundation that was on. Then Relaxed Heating and Air came out and fixed it.

AHS has a quick turnaround but they don't follow through very well. And when you try to unsubscribe because you're angry because your customer service is pitiful, they give you the runaround. They connect you over four times and you get hung up on. I recently had a claim for my furnace and the techs had to come back out later and replace a part. I'm not a heating and AC kind of guy, but usually, if you got it fixed up and you got to fix it again in a couple of weeks, it means you didn't fix it in the first place, you just got it going. But the people were nice and they responded quickly. I also found out that I had to get a membership with them for them to come out here on a weekend because they don't answer American Home Shield's request except on Monday through Friday. So if the AC breaks down on a Saturday, you have to wait until Monday for them to respond to it.

The furnace was making a grinding noise one day then later that same day, it stopped working entirely. The response from the contractor was good. They called me real fast to set the appointment up. The tech came twice. The first time was to assess it then he came back with the motor. Both times, he was right on time. He did the first assessment pretty quickly then fixed it pretty quickly too. This is the second time I've submitted through American Home Shield and their techs are very knowledgeable and helpful.

There was no heat coming out of the unit and the tech found a broken sensor. He was efficient and fast. He came out, diagnosed it, got the part and put it in. It took a day. My dishwasher had a broken tray and the light that had to go in, and it took a week. That was over a little bit of time. Everything is working but I still am getting a flickering light on the light in my office. I wasn't that satisfied with who came out because he was dismissive of it and was so sure it could be my refrigerator. But I unplugged my refrigerator and it changed. I told him that if I plug anything, the vacuum seems to make it flicker too. So, there was something going on.

My water heater had a leak out of its pressure valve. I did a claim online and American Home Shield's website was easy to navigate. I got an email from them within 30 minutes. A guy came out and replaced the pressure valve on the water heater because the unit was throwing weird codes. The gas regulator part was replaced too. He did what they needed to do and everything was fine.

My AC claim went well. The tech was very professional and thorough. He had to replace a part and him being was very instructional is what I liked about it. He gave us different options but what would be best. I was very pleased with him. But AHS said they couldn't do the claim for my roof and I was very disappointed. The answer they gave me didn't make any sense. They said it wasn't wear and tear and it was actually from the snow. I didn't understand how that wasn't covered. That’s what’s gonna make me reconsider either re-signing the contract or even getting that extra insurance, because I purchased it just so we could be covered.

I have had three problems where I had to contact AHS, and they all had to do with the air conditioner. They promptly set up the Chesapeake people to come out, and they were wonderful and professional. I couldn't be happier. They worked so quickly and they get back to me right away. I'm so glad I took this coverage. I was going to call them today because I have an automatic withdrawal each Mont for my payment, and it looks like they did not take the whole amount out there. There's $100 deductible because I had a repair that needed to be done but then I can't find where they have taken out the payment for the month of February. I didn't want to lose coverage, and I was kind of worried about it.

Our toilet was running and it needed some replacement parts. The contractor responded quickly. They came out and did what they needed to do.

The toilet was just running and it wouldn't stop. The guy showed up, and he was very quick. He just put a new ball and cock, toilet valve and nut and shortened the chain. Now it works, so I'm very happy. Usually, the claims process with American Home Shield goes pretty smoothly. I'm having a tough time with this one claim going on right now. It's unbelievable. It's for a washer that hasn't worked for quite a while. They sent out somebody who took a long time to get back, which is fine. I know we have supply problems. The guy came back, and he never noticed the first time that it's a gas dryer. He said, "Well, I'm not licensed to deal with gas. I can't do this." So, then he said, "I'll come back with another guy and we'll fix it." But I never heard from them again.

Using the website of AHS makes it simple to put the claims in. I had an issue with my heat recently. The technician was great. But the company itself was terrible. It's impossible to get in touch with them. I'm still waiting for the issue to be resolved. I've never been able to reach anyone on the phone. I've sat on hold for 20 minutes, never really been able to talk to a person. So I ended up having to call back American Home Shield. They were able to get in contact with them, but I've never been able. AHS needs to vet their contractors better.

American Home Shield did their job. Our experience was good. They sent Air Pro Master out, and they put in a new heating unit. Our old one kept going out.

My washing machine was making noise, and I was worried that it was gonna break and spill water everywhere. The website of AHS was very good when I submitted a claim for it. The tech figured out what the issue was. I said, “What's next?” He said, “Technically, you can use them in the interim, but they're going to decide whether somebody comes out and fixes it or replaces it.” They ended up replacing it. It was great.

We were having trouble with a thermostat and it took a couple of days to get somebody there, which is a little disappointing on my part. Generally, I'll get a little better service than that. We also called yesterday. Our sewer was stopped up and I couldn't get anybody there. It seems like there's no sense of urgency. When your sewer is stopped up, you can't go to the bathroom or take a shower. To me, that's a bit of an emergency. When your house is hot, you can't get cool for two days. In this case, it took about a day and a half. Maybe in a large city, that's normal. But in a community like ours, I could probably call somebody straight up and have them out there in a couple of hours.

I like American Home Shield. We will renew our policies. They have good communication. They send somebody out right away and the technicians are very helpful and professional. When our garage door opener stopped working, the person that they sent out fixed it right away and had it fixed within 20 minutes. I had one other claim with the dishwasher. The tech did end up fixing it. However, there was a piece that was broken inside of it. There's something wrong with the thing that holds it. But the dishwasher is working fine.

My icemaker quit on the refrigerator. I called American Home Shield to see about having it fixed, and then they sent me an email right away and said who was going to be doing the work, and that Jack's Appliance would be contacting me, and they did. So it went pretty smooth. The guy that came out was really good. He pulled the refrigerator out and started checking everything. He said, “I know what it is but I've got an order parts because I can't fix it the way it is.” I asked him how long would it take and he said, “Oh, I should be able to get pretty quickly.”