American Home Shield Reviews

I got a great response from AHS when I filed a claim. I paid my deductible and they took care of the rest. My HVAC area was icing up and the tech from Greenway Home Services told us that even though it's 70 degrees out, the unit is not used to going back and forth with the different weather temperatures. Then at nighttime, the weather drops and that's why it kept freezing up. He explained what to do and I've been doing it ever since. The unit hasn't done anything bad since then.

Eagle Heating and Air recently came out for my HTG system. They’re just waiting for a part for them to finish it. But the good part about it was that they fixed it enough for me to have heating in this cold. I’m glad I signed up with this warranty when I did. It went up a couple of dollars since I got it. But it's still a reasonable consideration in case something goes wrong.

The AC wasn't working and the guys that came out did an excellent job. It took them a while to do what they needed to do. But right now, we're not having any problems with it. We had a great experience with American Home Shield. One thing I like about American Home Shield is that it takes them a while to get somebody out there, but once the people get out there to do the service, all of the services that we've gotten through American Home Shield have been great.

Our pool pump wasn’t turning on. There was no water circulation. The website of AHS was user-friendly when I filed a claim. You just go in, file the claim, click what's wrong, and submit your information. The tech called to find out what exactly was wrong and then he called and set the appointment up with me. He was excellent. He came out next today. He tried to find out in advance what could be wrong so he could bring the parts with him. In this case, once he investigated it, he had to go pick up the part. But he came right back. He was very professional and on time. AHS was really easy to deal with. It’s a good value for the money I pay. We always recommend others to use them.

I had a claim on the heating unit and I did it early morning on American Home Shield’s website. They called me back a couple hours later to get someone scheduled. It was quick. At first, the unit wasn’t working but eventually, it started working on its own. But I had to call the tech out a second time because my house still wasn't heating. He came out a second time and it still wasn’t heating but then we got up the next morning and tried, and it started working. I may have to call them out a third time. But other than that, everything else was fine.

Having American Home Shield gives me peace of mind. I'm not sure if it's always a good deal, but I do not have to worry about getting slapped with a big deal. The biggest benefit is not having to find a contractor. It's impossible to find a contractor today. Nobody wants to work. When I have a problem, AHS finds me someone. If the guy comes out and messes up, which I've had happen, they find someone else to come do it. They're really good with it. I have two contracts with AHS. Recently, the only two years old heater went out in our brand new house. The guy came out and pulled everything apart. He found a clogged pipe, shook it, cleaned it out and then the heat started working again. It was worth it because it was not giving me heat for five weeks.

We submit claims through an online form, then American Home Shield reaches out to the contractor, and so far, it's been 50/50 satisfaction. There have been a couple times where we put in a claim and haven't heard anything ever. They just canceled the claim that we put in with them. We said, "Obviously, don't want to come out. Forget it." The ones for our pool and for some electric work, we had to pay out of pocket. They needed to be fixed.

Our air conditioning unit kept running on and it wouldn't turn off. It wasn't blowing any cold air, and I was able to get it to turn off by switching it on and off. When a company finally came out and assessed the situation, they made it worse for me. They came out twice. The second time they came, I said, “Did you blow out the condensation line?” They said, “No.” There were no stains before, but after they did whatever they did and left, the water overflowed and stained all over my ceiling, which I still have and it's upsetting. I have to have the whole ceiling redone now, for which I didn't put in a claim or do anything about ‘cause I figured I'm not gonna get anywhere with that.

My furnace was no longer working and I had some gas leaks the week before. So the gas company came out and turned off my gas. Then I had to have a plumbing company come out there, find the gas leak, and fix the gas leaks. After that, the gas people came back out, made sure that all the leaks were fixed, and they turned my gas back on. The guy said that when they did all that, it made all the gunk mess with some type of valve that made the valve break.

When I send in a claim, AHS usually sends a message right away and gives the appointment several days later. They are very responsive and they hire contractors who really understand the problem and the response time. The contractors come on time and get the things done and tell you what needs to be done.

American Home Shield makes things easy. I don't have to do research on a vendor or a contractor. I just go onto the website and everything's taken care of. We had an issue with one of the lights in our house where it wasn't turning on and the guy came out two days later after I put the claim in. He fixed it within 10 minutes. We had one claim before this recent one and it was extremely difficult. Our thermostat stopped working and it seemed to be an older model. No one spoke English in the company that AHS sent us. And every time we called, we got a different person on the line. It took about two months to get our thermostat working. It was frustrating but that was not American Home Shield’s fault. It was the contractor company. So, you can't win them all.

The plumber was running a little late the first time but called to let us know. My faucet was leaking quite a bit on my countertop and the part to fix it was no longer available so he went out. It took him a while, but he managed to find the part and fixed the issue. It was done fairly quickly after he found the part and knew what he was doing. He tried really hard to fix it before getting a new one. We didn't have any problems whatsoever and were very satisfied with the result.

The guy from Sears was good, professional, efficient and quick. The freezer was frozen and eroded. So, he replaced it. So far, American Home Shield has been good.

The dishwasher was not cleaning the dishes. The guy that came was great. He found what the issue was, got the part and fixed it. I wish AHS had better vendors. I've dealt with some pretty crappy vendors. It took months to get my water heater replaced. They had a contract with Brick Street Plumbing. I had them come out and confirm that my water heater needed to be replaced in December. It just got replaced last week.

I had a ceiling fan that didn't work. The tech got here on time and fixed it, and then he left. I use AHS for little stuff like ceiling fans or a sink that’s dripping. I don't use it for big stuff. For small claims, it's okay. For larger stuff, they'll try to give you cheap crap. If your AC goes out, you don't want to be using American Home Shield.

I've been enjoying the service. AHS is pretty good. They always send us to the right person that comes out to fix the problem. The contractor comes out when I call them and they get the job done. When I requested for Myers to come out, they came out and told me what was wrong with the air conditioner. It was a pretty good process.

The tech came out for my ice maker. He had two things to choose from and he evidently had issues. He wasn't able to get the right part, so he had to come back. But everything went fine.

Every time I've had an issue, I do the claim online and within a few hours, I'm getting a call from somebody to come out and fix the issue. The service has been great. I had a contractor come out to fix my leaking toilet and I have to get back online and do another callback. The toilet is a weird brand so they had to order the part because it wasn't a standard seal. So they ordered the part, then came back out and put it on, but it is still leaking. So they had to order some other parts. But they've been very nice. The guy that they had come out was Nick and he's been very knowledgeable. It's been a very good experience.

I had issues with two of the toilets. The first company came out and the guy said he fixed it. I wanted the water flow to be stronger and he said there was nothing he could do and it was just how the system was. But a month later, I ran into the same problem. I reached out to Home Shield again, and this time, they sent The Lindsay Company, and I was very much satisfied with them. The guy fixed the toilet that was having the issue. Actually, it was part of the mechanism that needed to be changed and he explained to me in detail what he exactly did, which I really appreciated. He also fixed the water flow which the other guy told me couldn't be fixed. He explained what he had to do with that as well.

Our garbage disposal jammed and I wasn't able to unjam it. We called American Home Shield to have somebody come and unjam it. I did the claim online through my phone. I love doing stuff with my phone and it works really well. I got links to check to see if I could unjam the disposal myself. In the end, a tech came, found the problem, and fixed it really well. It was quick too. This is the second time we had him come out for us. The garbage disposal is working great now. It's good to have American Home Shield and be able to make a request or replacement if necessary.

In general, we've been happy with American Home Shield. We've been in this house 23 years. I've had them for the whole time we've been here and I have never had any problems. When I have a claim, I usually call up and it's taken care of right away. Our most recent one was our furnace decided not to work. I called in and American Home Shield sent somebody out the next day. However, they couldn't fix it. They said they had to take apart the furnace and it was all this complex thing. They said the warranty company wouldn't cover all of the work. I called back the warranty company and told them what had happened. They sent somebody else the next day who took care of the issue.

I've been really happy with my service with American Home Shield until the last plumbing service that came out. The techs have been out twice and the problem is not resolved. The toilet's not flushing well. There's not enough power behind it. It flushes once in a while but not always. One of the toilets had a spraying thing coming out of the top of the tank and the techs fixed that. They then fixed the handle. They told me maybe that I was holding it down too long. I called and someone is gonna be sent out but I have not heard anything. Other than that, I really like everything else that American Home Shield has done. They make it easy to turn in a claim.

The toilet in my guest bathroom was backed up bad. I was able to remedy the situation with the resources I have at home, but not this time. So American Home Shield found the contractor for me. They used a pressurized CO2 gun and it released the backup from the toilet. It pushed things a little further down the pipeline. But they did resolve the situation and we were able to use the toilet afterward. But two days later, I had to put in another claim to have someone come out because we weren't able to use any of the restrooms. So I went to American Home Shield, but they were taking too long to find a contractor. So I ended up canceling the request and just finding someone by myself and paying them. Everything is working great now.

AHS had four technicians here from two different companies and my furnace is still not working. It is not blowing the amount of heat that it used to blow and you can barely feel it coming through the event. And all four techs said that it's just working fine. But it's cool in here and the unit is not blowing the amount of air that it should blow in order to keep the temperature in the house comfortable. I'm having to turn up the thermostat to 72. So, I do not care to have a recall especially if it's the same plumbing company that AHS sent before and I don't want to deal with them anymore. My daughter-in-law bought the protection and she can have it. It would be very nice if AHS would give her partial credit for the $539 she spent. I am so unhappy with their service and the people that they've been sending. I've never even heard of them.

Right now, I'm waiting on a dispute because Honesty Mechanical was trying to way overcharge me for my AC. They said the compressor was bad and that the whole thing had to be replaced. They said that American Home Shield was covering the equipment, the outside unit and the inside unit. Then they gave me a list of things that weren't covered, like a drain pan and a drain line, which were stuff I could buy at Lowe's or Home Depot for about 50 bucks. But Honesty Mechanical was charging me almost $5,000. When I called American Home Shield, they said the approval was still pending. So I don't know why Honesty Mechanical told me that it was approved and they were paying for the units. American Home Shield was supposed to call me back in 24 to 48 hours. They told me that on Friday but today is Wednesday, so they lied too.

Dan's Pro-Lock, the contractor, patched up the hole that the plumbers had left. When plumbers come in and have to tear the walled area down behind the machine, American Home Shield sends out a carpenter to fix it. It is free-of-charge. Like any other insurance, when you need AHS, it’s good to have them.

My washing machine wasn't spinning out, so I had to keep changing it to different cycles. The repair company came out to look at it three days after the claim was submitted then I had to wait another week to get the part. It was handled good. But my part came in four days prior to me reaching out to the technician and letting him know that I received an email showing that the part was there. He said he was gonna call me that day, but I ended up calling him to set an appointment.

We had a problem with the dryer. The technician from GE came and determined it was a control panel. They ordered the control panel and when it arrived, he came back and installed it. I like American Home Shield's quick responses. I would just advise others that there's always a service charge that they always have to pay for in addition to all of their other stuff. And that even though they say they would replace an item, they don't usually replace it full price.

The oven was not working. I submitted a claim online with AHS and it was easy. They just asked me what the problem was and charged me the $100. Then, the tech came out and replaced the igniter. He was professional, he communicated what the problem was, and he fixed it. All in all, AHS has been prompt and they give good service.

I appreciate American Home Shield. When I've had to use it, my claim's been resolved. Recently, I put in a claim for the handle of my sink that came off. A plumber came out and did an excellent job. The service was done in less than 30 minutes, and I haven't had any issues with the sink since then.

My heat went out, and since we're in the winter season, it’s really cold. I called American Home Shield, and the conversation went well. The rep was professional, and she gave me the right information. The only thing was my order was supposed to be expedited because it's winter, and I didn't know that she didn't put it in. The repair company was supposed to call that day and come out the next day, but they called the next day and came out the following day after that. The repair company fixed my unit, and it's still up and running.

I like to do checkup on my air conditioning or heating system. The technician was polite and efficient. He got the job done quickly. But AHS could speed up a little bit from the time you submit a claim till the time somebody walks through your door. Also, when my air conditioning went out one time, I had to pay $5,000 out-of-pocket to get a new one. I didn't understand that but I didn't have it in me to fight it at the time. AHS claimed that if something's broken, they'll fix it. If not, they’ll replace it.

I was with American Home Shield a couple of years ago for a year, and then we were going to renew. We got stuff from other companies that were giving incentives of going with them, and so we went with another one. We signed up for five years and we were highly disappointed with that company. But then, the year was not even up and we got out of that and went back to American Home Shield. Recently, the dryer won't start and the knob on it was broken. A man came and evaluated it first. He said he had to order the part through the company so it would take a little while before he gets back.

The AC wasn't working and when we called American Home Shield, they assigned somebody. The contractor called me and told me when they were gonna come. The guy was serious at first but besides that, he did what he had to do. It was no longer than 20 minutes. I like AHS. My mom had it and she recommended it to me. It was the greatest thing I probably have done for the house.

When I submitted a claim for the washer and dryer, I spoke with a representative on the phone and the conversation went well. They sent National Platinum Service out and the contractor had to order parts. They had to wait 10 days each time to get parts and they apologized for the parts delay, which was beyond their control.

The contractor came out for my washing machine in December. But it's not working again. Since American Home Shield has this 30-day thing, I had to pay another $125 and I'm not happy about that. When I was on the phone with the representative that Sunday, I told her that since I was going to pay another fee, I didn't want the same company that came out before because they didn't fix it. So she said, "Okay, no, we'll have another company. Sears is going to come out." I said, "Okay, okay." So I thought we were clear.

The actual garbage disposal wouldn't cut on. I tried my best to do what I could, but, first it would get stuck, and then it just wouldn't come on, so we thought we just needed a new one. But before we did that, we decided to call American Home Shield to see if they could send somebody to fix it. The technician came out and troubleshoot it.

So far, we've been completely satisfied. All my experiences with AHS have been good. There is less stress. When something goes down, you know exactly where you're gonna go instead of having to shop around and trying to find a plumber. The response was good too. I used the home warranty when my dishwasher would not drain. There was something plugging the system or the pump was not working. The techs were very responsive and they knew exactly what they were looking for. They did a very good job. Everything, so far, is working normally.

My electricity kept cutting off in one of my rooms. I did the claim over the app and as soon as I hit the submit button, they sent a text message. Then a live person reached out to me in about 30 minutes.

Recently, one of the coils was bad and they had to replace it. It would have been a $1,600 expense, and it cost me a service call. That was a good deal. The techs were the best. One of them came back on a Saturday 'cause he was going to be in my neighborhood to check and see. Because we are in the middle of winter and freezing cold that it still was putting out enough heat. That was above and beyond the call of duty.

I wanted to rekey all the doors in our new house and the technician came out. It just took him an hour to do the work that he needed to perform. He was very efficient, super friendly, and helpful.

I was without hot water for over 11 days. When I called American Home Shield to inquire about it, the person on the line told me about the cash option. I never knew that they had a cash option, which benefited me because it allowed me to get a contractor and put that water heater in. But I had a contractor come in and put one in. I talked to him on Saturday and he had it in my house Monday afternoon. But it does get a little frustrating with the process. I'm waiting now for my cashback because I did the cash option thing I sent them.

The ice machine had stopped working. The technician came and took the ice maker out. He came back about three days later and put it back in and then he did more extensive testing. It made ice for a day, and then it didn’t, so I called American Home Shield back. They sent him out again. He re-diagnosed the problem and found that the refrigerator couldn’t be fixed ‘cause a line kept freezing up. He put a report in and ordered me a new fridge.

The contractor that came to service the refrigerator that was not cooling and the dishwasher was good. The fridge had similar issues again, and they came out again. It's functioning fine now.

When my heat AC wasn't working, American Comfort, the AC company, replaced the outside unit. It worked for a little then it quit working. They found a leak outside, and then they found a leak inside. There have been three different guys I've had, and I never had a problem with any of them. American Comfort was awesome, and I like everything about them. Every time I called them, they would answer the phone, but American Home Shield was another story. It took three months to get this thing done. I was not a happy camper with the way AHS conducted business. It was pissing me off because they were taking forever and ever to get things then when they got it, it wasn't even the right unit.

Cool Heatings was excellent. The unit wouldn't fire up. The fan broke, so they needed to put a new fan in. They had to order parts and come back. But I've had a significant amount of problems with American Home Shield for stuff that's out of the repair guys’ wheelhouse. On an appliance like a washing machine, a dryer, a microwave, a dishwasher, or a rangetop, they're perfect. But when you get into the air conditioning side, it's a little trickier. They assigned us an air conditioning contractor that does not work on those type of units. The guys were idiots and they sent them 50 miles away. We finally got through the bureaucracy of allowing to call a local guy. They gave us two, three guys. We called those guys, and they made a deal with American Home Shield. They finally got the unit fixed but that took months. I had tenants that got aggravated.

I got AHS as part of my home purchase. I thought it would be a good idea until we got to know the home and since the home was an older home. My first serv request has gone terribly wrong. I requested "plumbing" services and the "plumber" came out and didn't fix the issue. I contacted AHS and they sent him out again. The issue is still not resolved and they have charged me an additional serv request fee. I contacted the cust serv and that was a joke. I got placed on hold, mute and was given conflicting information. I still owe them $75, and my plumbing issue is still not resolved $150 later. I do not recommend this company and I am not sure how they have these ratings.

Just completed 3rd service call (total service charge=$225.00) within 6 months for the same problem with dishwasher. Each time the diagnosis is the same: the control board and upper touch panel. Last repair lasted approximately 1 week. There is obviously a defect in unit. Therefore unit should be replaced. Impossible to resolve complaint. Endless loop of service fees and broken dishwasher.

American Home Shield is a scam company. We received a home warranty for our new home as a house warming gift from our realtor. Within two months of moving in our oven broke. We called AHS and it took them over 3 months to "repair" the oven with a "refurbished part" which the contractor told us would not work, but that they were required to install per AHS. Sure enough, after waiting, without a working oven, for over 3 months the "refurbished" part broke. We have now been waiting another 4 months, and they refuse to replace our oven, instead they are trying to replace it with another "refurbished part". When we refused the refurbished part and instead demanded a full replacement of the oven, as promised by them, they refused to give us more than the $375 for the refurbished part.

My bathroom had overflowed recently. The contractor went out and ran the snake on the side of the house. They ran it all the way through and cleaned it out and explained some things that I need to not do, like throwing toilet paper. That was what clogged it up. They checked all of the bathrooms before they left. Once I call and report a claim with AHS, someone calls me up and then they set me up an appointment. The company that they want me to use, calls me too and sets up an appointment. I'm not worried about the company that they're sending out. AHS sends good people out.

We had a leak in the sink, and AHS had somebody fix it. I'm just getting a lot of calls that are annoying, but overall, the service is fine.

American Home Shield seemed easier and covered more of what we needed. It’s easy to get appointments with them too. Techs come in, they do the job, and everything works well. I used the home warranty when the refrigerator's compressor went out. A tech ordered it for us and once it came in, he put it in. The tech was really good and he knew exactly what he was doing. He fixed the issue and we were all set. We had a $100 deductible for the refrigerator and it was fine.

I just had an issue with one of their vendors and after they came to our house, I looked up their Google reviews and it seemed like any time they dealt with the warranty, they did a really bad job for some reason. If anything, AHS should vet their vendors better and see what kind of reviews they're getting because it was clear as day that, online, American Home Shield customers were not happy with this particular vendor. I ended up going with a different vendor and they were able to fix the issue that I had. So, I'm happy about that. What happened was that one of the sump pumps I had in my basement was going bad periodically. The first guy said he wasn't going to change it and the second guy said that it was pretty old, but they could get it changed. Then, I had an issue with my oven and stovetop. The techs did some tweaks to it and they're still waiting on a part. I believe they're going to fix it soon, but it's still under not reconciled.

The very first time when we moved into this house at the beginning of June 2021, I reached out to American Home Shield for our plumbing situation. It was an emergency, and I have an elderly mother. We were literally using a bucket out in our garage for everybody to go to the bathroom in. My freezer also quit working in which the appliance person came out for that, but I ain't heard anything back from American Home Shield. Now, I have no heat in this house, and it's been a good four to five weeks and I still have nothing done. They sent two separate people out that I was getting nowhere with.

I had to have the contractor come out twice. What I'm finding out now is misinformation. They did not have proper equipment. They made various, just wide claims, such as with the one commode. The issue came up a third time. I wasn't willing to go back, even though through American Home Shield the cost was less expensive. They never dug the ground. They never looked for a pipe. They went on the roof twice, did a roto-rooter, and said, “You're good to go,” and were just not communicative.

We've had a few different things that we've had to put in service requests for. There have been some confusions, we've had extra claims open, and took a while for them to get closed. Every time we call, we got to go through the whole spiel of everything that's going on, then AHS puts us on hold, and they try to get ahold of other people, and then they come back. It's hard to get anything done or get ahold of somebody that gives us a solid answer on anything. I've spoken to one of the managers, Amanda, and she's been awesome. But as far as the general people when we call the number, they've been pretty difficult.

My washer was out of balance and I had to take a picture of the washer. Then, the rep set up an online little app and I was able to send a picture and conduct the business that way. Everything's fine now and I'm quite pleased with the service. I like how quickly American Home Shield responded and got my discrepancy corrected.

The locking mechanism when you close the dishwasher door broke. So when we started to run the dishwasher, it started to leak a lot of water because it wasn't latched. We went online and submitted a request. The tech was really quick. When he came the first time, he didn't have the part, but he was able to fix it enough to the point we can use it, which was really good because I hate not having a dishwasher. Then he ordered the part and as soon as the part came in, they called us and came back out and fixed the latch. Everything's good. We would have had to pay $300 to get a little latch fixed. So it was nice to only have to pay that $75 to get someone to come out. Having American Home Shield is also cool. They get everything set up with the company for you. So they contact the company, and the company calls you to set up the appointment. I like that.

My air conditioner was out and American Home Shield sent someone out to look at it back in March of last year. It took almost a year to resolve it. First, the contractor said they couldn't find the part. Then, they said that they were going to look at replacing it because they couldn't find the part. When they found the part, the first contractor said that he didn't want to do the job. So AHS had to source someone from three hours away. It was bad.

My experience was great. The website was straightforward. I had a dripping faucet and a rusting shutoff valve and they replaced it.

The heating unit was on, but it was not warming up. I called American Home Shield the first time but I felt like the unit was working already so I canceled. Then about a few days later, it was still not cooling, so I called them again. They were very easy to reach and they were able to cancel the people coming over and cancel money coming out of my account, so I was impressed with them. Then the technician came out and put in one and a half pounds of gas and it started to work straight away. I've had this warranty for a year and have not needed them. But when I did, they were really quick to respond and get somebody out so I would definitely recommend them to people to buy the monthly subscription to them.

There was a leak in my ceiling. The first time, the company came a few minutes before their appointment. The guy called me and I was dropping my daughter at school and it would take me 10 minutes. He said that he couldn't wait. I told him that I was expecting them between this block and block. So then, he left. I had to reschedule again. Then I was locked out of the house when he got there. It's been a back and forth. But they haven't really gotten the chance to assess the situation yet.

The contractors have been very timely on the last couple of service calls. They've been able to tell us what the problem was and fix the problem. They were very professional. The claims process works good for me because I can do it online or on the phone. But American Home Shield could lower the service fee. They're still the best though. I absolutely love their service.

My icemaker didn't make ice cube. I made a claim with AHS and the process was great for me. They sent out the techs from Astro Appliance and they fixed the icemaker. Aside from that, I also filed claims when something didn't work in the oven and when the garbage disposal had a problem. At another time, the microwave and the dryer had issues as well. And last time before the fridge had some leaking in the pipe in the attic. Usually, the techs come out two days after I submit my claim and it's very good to have American Home Shield because we pay less money for repairs. And it's a problem to find a plumber and electrician, and it's complicated for me. But it's very easy for me call American Home Shield and resolve the problem. I talk with my friends about it and three were convinced and they bought the warranty too. I also recommend American Home Shield to my daughter.

At first, American Home Shield was okay, but lately, I've been a little disappointed with them. I had a claim for my dishwasher and dryer. Liberty Appliance and Repair came out in December then they came back again in January and fixed the dishwasher. The dryer’s still not fixed. They said the reason that that hadn’t been fixed is they had tried to call me but couldn’t get me to see if I still wanted the door. But I thought once I told them I wanted the door and signed the paper, that was it.

We had a claim to American Home Shield for the HVAC. The tech came and said everything is working good. My husband already did something, so he just added a little bit of tape and then he left because there was nothing to be done anymore. We also had a plumbing claim, and that went good. Overall, with having American Home Shield, although they cannot get you the following day, if something went wrong again on something that they did, they can come back and do it again. They're gonna fix whatever problem they have. I once called somebody because I forgot about American Home Shield. They came here and they charged too much. At the same time, they said, “This is only a one-day deal. If something happens tomorrow, it's gonna be another pay for you.”

American Home Shield is very good. My dishwasher stopped working and they had to replace it. Everything was covered except for the initial $75. It dragged on a little while, but it wasn't American Home Shield’s fault.

I was having a regular plumbing issue and the techs came that day that I put in the claim. They came within an hour, which was great for me since it was on a Sunday. American Home Shield's claims process is really simple and easy. I like that it's mobile, I could do it on my phone or my computer, and I don't have to call anybody. Then I just wait for the service technicians to just call me and set up an appointment. But I would like their website to be a bit more interactive and their app needs to be a little more user-friendly. Both website and app need to provide more information, too.

The seal around one of the refrigerator doors started to fall apart. So I filed a claim, then the person came over and inspected it. It was a quick diagnostic. It needed a part replacement, so he ordered the part. The part took over a month to arrive. Then he came back and replaced it. He was professional and had good communication as well. But for the overall claim process, I wish there was a way for me to submit more information. I didn't see a way to submit pictures or videos, or at least ways to even submit a description. For some of these things, especially something like the fridge door seal replacement, it didn't need the person to come directly. I know American Home Shield does offer remote diagnostics, but I was not offered the option to set that up before the person arrived. Also, American Home Shield is very persistent in terms of getting consumers to renew with them. Over the span of two weeks, I have gotten about 16 calls.

Besides the price going up since we've had American Home Shield for 20 years, they're good most of the time. I had the men fix my toilet from leaking, but when they came out, it wasn't leaking. Then four months later, it was leaking again and that happened several times. But I never kept calling them back. They came back twice for that over the last 10 years. But it would just leak again. I have to start all over and pay the 75 bucks again. So I stopped doing that and it just leaked. I would wipe it up with a towel.

I got frustrated with American Home Shield when we had an urgent issue with our hot water heater. They couldn't have anyone out for about 72 hours. So I had to call and get somebody else. I couldn't rely on American Home Shield. But other than that, the service has been okay so far.

If you have an older home, you absolutely need a house warranty. The warranty that I have has saved me a lot of money with the problems I've had so far, and I have an older home. I would recommend American Home Shield, but one has to take them with a grain of salt. I'm thoroughly happy with all the services I've had, and I've had no issues with any of the contractors. They've been extremely helpful. I've had two plumbers here. The recent one tightened a bolt on my water heater and I got hot water back. He was very good, nice and knowledgeable.

The furnace was leaking water that Boldt’s came out for. They were very communicative, informative, and quick to respond.

My toilet's tank wouldn't fill back up, and the techs that came through AHS did an excellent job. American Home Shield is a good option. The only thing is they don’t do the whole air conditioning. It was something that they stopped doing for the air conditioner. I can’t remember what it is that they don’t cover on that, but it seems like they should just cover the whole thing.

Our hot water wasn't working. I called and put a claim in with American Home Shield. Once I told them I was needing service, I was assisted and the rep was really nice. When I called the service company, we had to reschedule for a time I was at the house. I've had my home warranty for a while now and I'm very happy. Go with American Home Shield because they're very knowledgeable, number one, and professional. They're very courteous and kind. Everybody they send out works with me and they know exactly how to explain everything so it makes sense to me. They always come on time too.

I called American Home Shield to put the claim in but apparently my service wasn't activated yet because the check got lost. Then, they found the check and I could make an account and request service. So, after that, everything went swimmingly. There were some switches that weren't working right and those light fixtures in the basement where the pull chain had snapped off. One of the lights in the living room was apparently badly wired and a few other little things. There's a bigger one that I would have liked to gotten fixed but apparently, it was not covered.

The plumber who came out when water wasn't draining in the bathroom sink had the right tools. But at one point in time, it was almost going to be a bad experience. American Home Shield had told me I had coverage on everything, including electronics, like the TV. When I had to file a claim on it, it was being a headache. They have representatives that call you trying to get you to get these plans but when it's time to get some work done, it's an issue. They took care of it but it was taking a while for me to get my reimbursement.

The rekey was scheduled quickly and the tech did a good job. I had a claim on my furnace and it was quick too. The tech went, got parts and fixed it.

Our dishwasher needed service. I called American Home Shield, scheduled a service technician. It's fixed. It's been repaired. The tech was very good.

My refrigerator is still not working. It needed to be cleaned out. The contractor also said it looked like my coil might be going out. But we need to call American Home Shield and put another order in because the tech just fixed it and it's starting to make that noise again. I have spent $75 every month, and $75 to get a service free to come out. And every time they come out, if they don't fix it, they just continue to send people out. It was one time where our refrigerator was out for three months, they did not ask to give us a small refrigerator. My daughter had medicine, I got a baby. I had to buy a small refrigerator to put the milk in. I had to buy an ice cooler because they told me that they were coming out, but they never did. It took them three months to get the problem fixed.

Requesting for service from American Home Shield was okay. The only thing was the in-between time where no one called us right away to say they were gonna schedule something. We went a whole weekend wondering if a person was gonna come or not. They finally emailed me and we scheduled something. The scheduling piece was a little lacking. I showed the tech in a picture of what happened and he said to open the vent. We then had heat. The guy was really knowledgeable and he knew his stuff. We got the home warranty in August and this was our first time putting the heat on. We didn't realize that the vent was closed.

I noticed that the water level in the tub was going down whenever I was taking a bath. It's a Whirlpool tub and I was concerned that I might have a leak in the piping. So, I wanted to have it checked out. I used the app to submit a claim with AHS and it was very easy and straightforward. Then I received a notification on the app and an email about the contractor. The tech who came out was very professional and spent a good amount of time with the repair. He looked around to make sure that he didn't see any signs of leaking and ever since he was out, I haven't really noticed any more problems with the water not holding the water level. All in all, the warranty is worth having.

Our garbage disposal was leaking from the bottom, and under my sink was flooded. I called American Home Shield, got through right away, and it was easy. Patrick Murphy Plumbing called me the next morning, and they were out that next afternoon. It was very efficient, and they replaced my unit.

My experience with AHS has been good. I have a high deductible, but that's fine. Air Pro Master was out for a plumbing issue. My water heater's igniter went. They were very good. They came out within the day and replaced the part.

The bearings on the washing machine were gone and as it was going through its spin cycle, it sounded like it was gonna fall apart. I requested service on American Home Shield's website and it was real straightforward. Then, they notified me who the contractor was. The tech from Sears came in, got it installed, and took away the other one.

I had an issue with my washing machine, and my dishwasher was backing up. The person that was sent did a good job. I've never had a problem with American Home Shield. Every time I call them, they're pretty good. The only thing I don't like is when I call, whoever I talk to is either overseas and I really don't understand them sometimes.

American Home Shield’s website is very easy to use. And it updates you whenever there's an update. My dishwasher was in and out. Sometimes, it would run the cycle, and sometimes it wouldn't. Pye's Appliance did great. They looked at it, told me what was wrong, ordered the part, and came back in a timely manner. They fixed it all in one day. That was a great company to go through.

I've had a couple of claims and everything has been very smooth. The only thing is they could include some other items, like the light fixture outside, and that might be helpful. But other than that, everything looks good.

The washing machine would come on but it wouldn't do anything. I sent in a claim online and then AHS gave me the name of the contractor and that they would be contacting me. Then I got a text when they would be there and about the time, and a picture of who was coming and how the tech should look. After that, they said that they would be there shortly and he was right there. My husband liked the tech a lot. He found out there was sediment in the lines. My husband said he was very good, took care of things quickly, and asked all the right questions.

My dishwasher wasn’t draining. I made a claim online with AHS on the weekend because I knew that the contractor wouldn't be open until Monday. They contact us on Monday and told us they had booked us an appointment for Tuesday. Then, the tech came out on Tuesday and he was good. He was in and out, and he knew exactly what to do. He repaired the dishwasher in not even 20 minutes. Recently, my coworker who was complaining about his washing machine was not working and I told him we have a home warranty. AHS has very reasonable pricing, too. Paying that beats having a broken refrigerator and having to go spend $2,000 when the techs could come out and it'd probably be an easy fix for them. These people are professionals and they know what they're doing. And you don't even know what you're looking for if you did take it apart.

A few shingles on the roof came off and I submitted a request to American Home Shield from the website. I got a contact one day later and got scheduled. The contractor did an inspection first and then talked with me about my options which are to either fully replace it or fix it temporarily. I chose to temporarily fix it and within a week, they did the total fix. AHS is a useful warranty to have but I cannot change the tiering in the middle of my contract. If they can make it more flexible, it will work more conveniently for the customers.

I made a claim online with AHS and their reps were really good. I got the water leak through the ceiling and the tech came in and cleaned it up. He knew what he was doing but we'll see if that happens again during the summertime. This house is my rental property and having the warranty is good because that way I can have somebody to provide the service, rather than for me to go and look for one. But it'd be nice if we have a service history on the contract because we'd like to have the same service provider come in since that way at least they know. Aside from that, sometimes it takes a while to get customer service to get back or to make the connection to talk with them.

The transformer for the furnace had burnt out. We couldn't have anyone come in 'cause it was winter and the companies were all busy. But AHS was able to find several contractors who were able to get us in. I really appreciated that. We got in a technician come the next day and replace the transformer. He showed us what he did and gave us updates on the system that we have and what programs they have to replace the furnace, 'cause ours is over 15 years old.

I’ve had two other home warranties and neither one of them responds the way that American Home Shield does. Sometimes I wait on line a long time, but that's with all companies now. I like their service and the quick return on the service. I moved into this home and the air conditioner went out. That was in summer when we were having extra hot days. Thank God I have this Home Shield. They came out and fixed it.

My refrigerator went out and it was beyond repair. So, AHS replaced my refrigerator and I just it got yesterday. The whole process took a couple of weeks. Aside from that, my dishwasher went out about a year ago and they were pretty good about the claims process for that, too. I haven't gotten my dishwasher replaced yet and I'm still working on that, but it was of no fault of theirs. The process for tracking their gift cards could be a little bit better, too. But other than that, for any problems I've had, AHS has been there.

I had two consecutive issues. The first time, I had a provider that was very terrible. The second time, I had a provider that was very excellent. The first provider was supposed to arrive by 6:00 p.m. They did not arrive until after 9 o'clock. It's winter, so it was really dark. The problem with the person was that I thought that they were under the influence of alcohol. I was frightened to not let them in because they were a little aggressive about, “We're here. I got to attend to this. I just drove a long way.” I just shuttled them out of here pretty quick.

I went online and requested service to American Home Shield. It was easy. You log in and just click a few checkboxes. The tech that came out knew what needed to be done. He fixed it.

Things break and when they do, it's very expensive to come out of pocket right off the bat. American Home Shield alleviates that and I have that peace of mind that I don't have to spend four grand for one product because it went out at this time. I've called in and I've done claims online, and each time was no hassle. Anytime I call, they get a technician out there and the problem would get fixed. I had an incident with a dishwasher. They came out and it took three times to fix it. But American Home Shield was right there. Every time I called back, they said, “Oh, we'll get them right back out there,” and I had no issues with that. The service is good, and the contractor that came out was very professional. He figured out what the problem was and let me know every step.

We had a leak under our sink. AM PM was great. The tech was very professional. We asked him if he was vaccinated, and he said that he was, but he would wear a mask if we wanted him to, which I thought was very nice. He did the work expertly. He diagnosed the problem immediately, he got the part, he replaced it. He was here no more than 20 minutes and the job was finished. He cleaned everything up and he left. Very pleasant experience. We have another claim. It was for the washer and dryer. When it was spinning, it was making such a loud noise that the whole house shook, and leaked out of the front of the washer. It was a bad deal. Still, it's not fixed.

The blower fan went out on the HVAC unit. They replaced the fan, and then the housing was bad, and they had to replace that, and then the motor had to be replaced. So, they replaced all three components of the blower motor. The service provided by the techs was excellent. I had no problems whatsoever with American Home Shield or with the contractor.

My washing machine was unbalanced. So I called AHS to have someone come in and fix it. The tech I had was great and he resolved the problem the day he came out. I also had many claims before with my air conditioning and I had issues. They started with the vendor that they had, Integrity Air, which had no integrity. AHS could do better with that.

We're out in the middle of nowhere and having somebody I could call and they say, "Okay. We'll get you somebody," that helps me. 'Cause I don't know where to reach out. Recently, there were a couple of little things that were leaks and the techs fixed them. The techs were excellent. They were good with the family. They were good with the job.

I had a failure of the heat kit on my furnace. It burned up the wires, the circuit breakers, and two of the heating elements so the whole thing had to be replaced. I called American Home Shield around Tuesday and they got somebody from Brown Air Conditioning and Heating out to diagnose the system within about two days. That individual told us that it was going to take probably a day or two to get the parts. They were going to have to order some things. Then he came back and fixed it up in about 10 minutes. American Home Shield's process performs as intended. The folks at Brown Air Conditioning and Heating get super high marks. The people were competent and professional. It was good to know that American Home Shield had secured a good provider to represent them and take care of my needs.

Having American Home Shield gives me a peace of mind. If anything messes up or breaks in my home, they'll take care of it, and I like that the process with filing a claim was super easy. They had a company come out and repair my dryer. Some parts were burnt up and they replaced them.

When the glass on my oven was shattered, I called American Home Shield right away. They are always great at fixing things and the young lady told me that it was covered. They were gonna have a technician reach out to me when they would be able to come out. Once the technician came, he asked how long have we had the oven and I told him we haven't had it a year. He said maybe it was still under warranty. He called American Home Shield, and they said if it was within a year, it was definitely under warranty and they couldn't do anything. I have to reach out to the company that I purchased the appliance from. The technician was very professional and apologized. He wished he could have helped out with it. He was very sympathetic about me not able to use it. But American Home Shield already took $75 out. I have been satisfied with American Home Shield and this is the only situation that I was kind of disappointed with. I'm on a fixed income and I could use that $75 towards something else.

Tony with Tech-Tonics came out to repair my icemaker and did a beautiful job. But I had problems back in the summer of ‘21 with my air conditioner. It took quite a while for American Home Shield to connect me with a service provider. It took me calling back three or four times but they couldn't find a service provider available. But I could understand most of this was probably out of their control ’cause everybody was having problems. Other than that, I'm satisfied with what they're doing.

I have a refrigerator that needs to be repaired. It's been since January the 3rd and it has not been repaired. It's bad without having a refrigerator for that long length of time. Scott's Plumbing said I needed two new parts then they sent out for the parts. But now, they're saying they have not received them. I got a message from American Home Shield that it was sent on January the 13th. But when I called back, American Home Shield called them and they said that they never received it. American Home Shield has been excellent up until now. It's not their fault, it's the company that they chose to come out here to do the work but when I asked them if they could send another company, they said they're trying to resolve the issue with this company. For this long length of time, maybe they should have someone else to come out.

So far, American Home Shield has been great. Recently, my dryer had a part that burned out, so it wasn't warming up. On the same day, my freezer broke down. I called American Home Shield and they opened up a call for a technician to come out and repair my freezer and the dryer. The guy came, repaired the dryer and left. But my freezer is still broken and nobody seemed to have called back to follow up on that issue.

I wanted to get my furnace serviced. It hadn’t had any service in years. I wanted to get a new filter. But the AHS rep said the time period to get the winter service has passed, so I didn’t get it. The tech came out and said there was nothing wrong with the furnace. But as far as getting the preventive service, getting the filter cleaned, he didn’t do that. I was disappointed that I did not get the preventative service.

AHS's service has been great. We had no heat in the house and we put in for a service that morning. The techs were out that afternoon and fixed the problem and they were excellent. AHS is doing an excellent job, too. I've recommended them to a few of my friends that have bought houses.

A contractor came out to replace our water heater that was in our attic because it stopped working. They kind of already knew what was going on, but they came in and re-diagnosed it. They got things running in a week and a half. They were waiting on a part, and it came pretty quick. The experience was easy and efficient. AHS was very quick to answer everything.

AHS is pretty good on turnaround time and all of the technicians have been awesome. But I have an air conditioner unit that I keep having to call back out for for the same issue. It stops working sometimes and this has been going on since I bought the house. Other than that, AHS has repaired everything else I've called them out for and I haven't had another issue.

The last claim I had was for my refrigerator. American Hi-Tech responded pretty quickly. They came out and did everything they possibly could do. But it wasn't cooperating. The tech was wonderful. He gave me all the information he could give me on it and what to do. I would definitely use American Hi-Tech again. Overall, American Home Shield is pretty quick. The dishwasher claim has been kind of slow. But I know with the shortage of workers, it's taking a little time, but they are coming to complete the work on Monday. So I'm still satisfied with American Home Shield and they seem to be doing the best they can do. Since I've been dealing with them over the years, they seem to get the job done and they always have someone on hand that can do the job.

I'm enjoying American Home Shield. I recently had my dishwasher repaired and the guy was very good when he finally got somebody out here. The bad thing is I don't know how American Home Shield monitors people that they employ to go out and take care of their services. The first person never showed up and never returned my calls. Then it was a matter of having to reschedule to get my repairs done. I'd called American Home Shield and was speaking with a gentleman letting him know I was ready to cancel my American Home Shield policy because I felt I wasn’t getting the repairs done. I talked with Brian who was in the retention department. He made some calls, got ahold of E-Plus and gave me the number to give them a call.

We had an electrical issue with the dryer. American Home Shield's claims process was easy and difficult at the same time because when we originally made the claim, it was during the holiday time in December, so it took a little longer. But they were efficient in getting us assisted and assigning us to the people that we needed to be assigned to. As far as parts and different things, it took a long time for that to come but it was not an issue on their end. I realized it had a lot to do with the COVID and the holidays. Once the turn of the year came in, they were on it. They sent me emails and I didn't have to wonder if something was going on. They also called me and followed up efficiently. And whenever I called them on a regular basis, they were prompt and attended to my issues at hand. It's really nice having them because you don't know where you'll be in a couple years or a couple months. The warranty is always the best investment.

I would recommend American Home Shield. I've been with them for about six years now, and I've used them quite a bit. I have two properties that I have under their warranties and I've been satisfied with their contractors. Recently, Air Majesty came out for the thermostat. They looked things over and found that one of the wires was in a wrong place. They were very professional. If I needed them to come out again, I would like to have that ability to say, "I would like Air Majesty." At the moment, there's nothing on the website that allows me to do that. It's just I put in a claim, and they assign it to a company that they're contracted with.

I had a claim for a Kenmore washer that had a leak. The tech changed the part for it, which he showed me what was wrong with it. Then, he left and I put a load of wash in and it leaked again, but in a different place. I called them and he came out yesterday and fixed it, but told me that it was because of the cold. The washer froze and so the washer is going to leak. He told me to get a heater for the hoses so that they wouldn't freeze. Submitting the claim with AHS wasn't hard. All the automation was frustrating, but they put me on a callback and they called me back within the hour. It was good.

It's been a long process for the AC claim. G & R was the one that found the coils for me back in June. It took a lot of work on their part because it was not an easy part to find but they were able to replace it and got the unit back to working. However, after they got the coils replaced, it was still freezing up. American Home Shield had sent me a different company out here and that other company, American Air, damaged the new coils that I had just gotten replaced. They were telling me that I had poured some kind of chemical on the coils that caused the coils to be damaged. They reported that to American Home Shield and they were denying my claim to get the coils replaced.

Neotech Service was great and their tech was impeccable. The only problem they had was the weather was so cold and we had to wait for it to warm up. We have a neighborhood full of pools and I would recommend them to anyone.

I had a guy come out and he did a rekey. Amazing dude. He was chill. I had a good time doing that. Wasn’t boring, he kept the conversation going, showed me what to do. He helped me rekey it. Then I also had an electronic keypad. I asked him to do that. He went in, put that in. I paid him for it. Everything was situated. I made sure that that bill was paid on-site before he left.

I request service through the app. It's simple and self-explanatory. I don't like calling anybody because it takes too long for them to answer the phone. Then, a contractor comes out anywhere from two to three days. Recently, Discount Contractors were sent out for my toilet that stopped filling up in the back. They did the repair and the toilet is fixed.

AMPM came out for my stovetop. They were able to address the issue. The first problem I had was not covered with American Home Shield. So, we had to pay for that. Then, the stovetop worked for a little bit, and then it went back out. We had AMPM come back out again and they fixed it and it works fine now. Overall, the repair people know what they're doing. AHS got good, qualified people coming out to repair your appliances. I'm just waiting to be reimbursed for 125 because I canceled a service call but they had already charged me the 125. They said that they would be taking care of it. I called them on January 31st and they were gonna submit a form to credit my account for the 125 for the canceled service. I haven't seen that credit on my account yet.

I have used American Home Shield a couple of times and they are awesome. They'll find somebody for you. Their people will contact you. I told a lot of my friends at work that they need to get American Home Shield. It only costs so much a month and it's worth it. The young man that recently came was perfect. He told us everything with my thermostat. He took everything apart and checked my oil tank and the thermostat. He explained everything to us to detail. The service was great.

I had a water pressure issue and a leak in my house as well as an icemaker issue on my fridge. It was a full day before the refrigerator guy reached out to me and the plumbing guy was three days. The refrigerator guy replaced one part and when he came back to install it, he found another subpart that needed to be replaced that he didn’t notice in the first instance. But it wasn't anything major.

I contacted American Home Shield by phone to make a claim on our garbage disposal that was broken. The rep I spoke with was very pleasant and helpful. The techs that came out were also very helpful, knew exactly what was wrong and solved the situation. They were very clean as well.

My AC system was not cooling down. I went through American Home Shield's website and set up a claim. A tech came and was there for a couple of hours. He had to evaluate what the issue was then had to resolve it. He had what he needed with him and his service met my expectations. American Home Shield did well.

We've been happy with American Home Shield. There was a problem with one of the feature pumps and their contractor replaced the part and fixed the problem. I only had difficulty one time a few years ago when their system was down and we had no air conditioning for three or four days. You couldn't even place a call to anyone. They couldn't submit anything so they couldn't take any claims at all.

I'm satisfied with AHS. The tech came out for the washing machine recently and it was good. The tech was very professional. The part had to be ordered, and it was resolved. So far, so good. Everything's been under warranty. If there was a fee, it was a very small one, like Freon.

American Home Shield was very prompt about the garbage disposal that had a hole in the bottom of it and was leaking. They replaced it. The contractor, J&L Plumbing, neglected to hook up one hose which we found out after they left but when I called them, they came out on a weekend to make it right. I was very pleased with them. However, I've got another pending plumbing issue that I've been trying to get corrected for several months now and it still isn't corrected. The experience depends on who comes out to do the repairs but with J&L Plumbing, everything worked out very well.

My closet outlet wasn't working and I called American Home Shield because they cover my electrical stuff. They sent the contractor out and even though I'd played with it a couple of times, it seemed like there was just a receptacle that needed to be reset. I've often wondered if AHS is worth it because I've been doing it for so long. The claims I've had are plumbing problems here or there. They replaced a dishwasher for me once but it's easy enough. To be able to have AHS recommend places and have them send somebody out is an easy process.

I have an old house, and I've had a couple of claims. Recently, I had a water leak in my basement that caused my water bill to go up $800. I made a phone call to American Home Shield then a guy showed up two days later and fixed it. We talked for a bit, and he was a cool dude. Overall, the service has been good, and American Home Shield has saved me three grand at this point.

We had lots of problems getting the garage door to open with the remote. It oftentimes did not work. When you're leaving the house, you want to be able to press the button, close the door and leave. And we didn't have that ability so we made the claim in. The company came and they were great. The work took about three hours from start to finish because they had to go and get a material. But they did it well and everything works fine. We are considering cutting our contract with American Home Shield though because they are not what they say.

The contractor did a virtual diagnostic of my microwave. I told the tech what the problem was and then he had to order some parts. As soon as the parts came in, he came out and got it taken care of. It was a pretty good service.

When I called in for a bathroom sink that was plugged up, the rep was very pleasant and helpful and the plumber contacted me within an hour. He did such an awesome job and took care of it very fast. Usually, when I place an order with American Home Shield, I get a call back the next day from the company.

There is NOTHING to like about this company! What I dislike most is the customer service, being lied to by their representatives on a daily basis, wait time for a service call, quality and competency of their contractors, ability to talk with someone who can speak English, the constant run around about a service request, the inability to cancel your contract without having to go through a maze of people trying to resell you on a failed business model, charging your credit card after they agreed not to, refunds that are non existent and the list goes on and on.

There was something going on with the heat. It was not working. There were two different things going on, but there was something with the thermostat that the tech fixed, and there was something going on with the line. He fixed the issue and the thermostat was back working and everything was fine. But I had an issue before and there wasn't enough contractors in the area.

I had American Home Shield previously for quite a few years and they canceled me because I used them too much for the pool. I used another company who was absolutely pathetic and I couldn't wait to get back to American Home Shield. In all the years I had them, I never had a problem with them ever. I came back this year and again, no problems. I believe in American Home Shield. They are great. Recently, my garbage disposal died on me. A contractor came out, looked at it, and said they had to replace it. It took about 30 minutes and they were done.

I've been having a good experience with AHS each time. It always gets fixed. I'm by myself right now because my husband passed away. So it's a relief for me not to have to figure out who's gonna come out and take care of it. Soon as I submit a claim online, they respond immediately. We had a claim recently and it got fixed. Although they are coming back next week to check something. Because there is still a small little drip coming from the pipe. It needs to be tightened a little bit. The plumber that came out was fine.

I've had a refrigerator and a washing machine that went bad on me replaced. I was pretty happy with that. Recently, I lost my heater in the middle of the night of the coldest night of the year. The tech who came was very good. The problem was a broken wire. He found it right away and repaired it. We had an experience before where AHS sent a technician that didn't work on oil furnaces. That wasn't a great experience. It started the whole process again. But we got through it. However, I never got feedback from AHS, like saying they contacted so and so and that the contractor would be contacting me. I ended up calling and directly dealt with the contractor. Also, AHS making sure that a claim got repaired correctly and that everything was good would go good.

The start button of my appliance was pushed in. It wouldn't start. The tech came the next day. With a home warranty, when I'm away from home and the household needs someone, then there's someone there.

We had a problem with the dryer. I've had nothing but problems with the appliance contractors up to the point that I'd made that call. The first company they gave me, because of the problems that we had had, made me immediately look them up online. I saw that our community had nothing but complaints about that company. I called AHS and said I didn't want that company. They sent us another one and I found the same problem. They're saying they have top-rated people but this is horrible. I said to their rep, “I'm gonna cancel this if we can't pick from the list somebody else.” And so, she tried again. We were given June Appliance. I looked them up and I couldn't find any reviews. I decided to go for it since none was better than bad and I was very happy with them. The guy was very nice and he was honest. He explained things that wouldn't be covered and he fixed the problem. It was a good experience.

The garbage disposal stopped working. The technician came and my partner talked to him. He showed my partner how to fix it if we have this problem in the future. It’s working great. I've had American Home Shield for a while and I've told people about it before.

The microwave went out. The contractor checked it via virtual and they said it's an old model. They will have to see if they could find the parts. If not, they will have to replace it with a new one. I assume that they would get a white one because we placed this over the refrigerator and it will match that. But I haven't heard back from them to find out what they're going to do on that. Other than that, they were pretty accurate and speedy with it.

So far, American Home Shield is a good company. Recently, the light on my microwave blew out. When I called, they told me that that wasn't covered. I called my electrician and asked what was going on. He told me what it was and I explained that to the Delta people, American Home Shield's contractor. They gave me the information that they needed, and I sent them a copy of the serial number. From the experience that I had when I talked with the individual from Delta, I was very pleased. They called me in a good timing. They told me that they were going to be coming out but I'm wondering why did American Home Shield get somebody way over in Monroe, Louisiana. I told them I would appreciate it if somebody would do something because I have a lamp that I have to use to cook with because I'm so used to the light up on the microwave. I didn't want to be supposed to be putting sugar in something and putting salt up in it because I couldn't see.

I'm waiting on a dryer repairman that was supposed to be here sometime today between the hours of 1:00 and 5:00. He's still not here and it's 6:04 PM our time. This is the second time that he had to come out to work on the dryer. He was out here last Friday and did some repair work. The dryer worked for a day then completely stopped working.

I’ve been a member of American Home Shield for a very long time. I was quite disappointed when they wanted me to pay $2,000 to get my air conditioner fixed. I could get one for about 5,000. I was a little bit shocked when they told me they weren’t gonna pay for the repairs. I went ahead and purchased it myself. I felt the tech wasn’t really knowledgeable of the job ‘cause he had to call somebody and ask them something. AHS should send out people that are more knowledgeable of the job.

The lever that controls the faucet on and off broke and it came off. Draingo of Alabama came and put a new washer in. However, I had a lot of difficulty with the claims process, and the first difficulty was with the remote people who handled calls for AHS. The first four or five conversations were always looking for something that I did wrong and was not entitled to. It was never looking at it from the side of what happened. It stemmed from a charge that should not have been made. Then they wanted me to go to my bank for the $35 I was looking for, because they didn't get it, and they denied at first even getting the $100 that they shouldn't have gotten. It took me five or six calls, two or three days, to get to someone who called me back and satisfied me on the situation.

The burner didn't work and the oven door locked all the time. You couldn't open it up until you reset it. Also, the dishwasher had a problem but it was just a reset. It would’ve probably taken me a week to look up all the parts and try and find them, if I could. The guy from Austin Appliance put the order in before he left and he came to my house the next day. He was absolutely fantastic and a professional in every way. He wore a mask and I told it was alright because we’ve been vaccinated fully with booster shots. But it was his discretion to wear it while he was performing whatever maintenance he had to do. The actual appointment went very well. My daughter recommended American Home Shield because she has it and that was a good choice that we made. If people don't have it, they're missing out.

The thermostat was not either connecting to the heater or it had a faulty wiring system. The tech ended up replacing the whole thing. So, that worked out because that was an outdated thermostat. The tech did good. Everything works. As far as American Home Shield, the claim process was pretty simple. Some of the things that they don't cover is just a little weird, but that's our fault for not really looking at things before going with them. They're pretty fast and efficient. So, that's nice.

We had the best experience in the world with our guy. He was fantastic. He was professional and showed us things that whomever did were wrong. We were without heat and he came in and we had heat in a matter of however long. We were very happy with him. The owner of Loyal Home Services was so terrific that if we ever had any issue that's outside of a warranty, we would call him in a heartbeat.