American Home Shield Reviews

Every once in a while, American Home Shield does something good but sometimes it's hard to get something done. It took a while to get things happening with my recent claim. It took almost a month. But the person who came out took care of what we needed and did a great job. We also had somebody out from a company a while ago and when we needed somebody again, I called this company and they said that American Home Shield wouldn't work with them anymore. So it seems like whoever works with American Home Shield doesn't work with them very long.

Everything was fine when the tech came out. He even changed the filter for me. I have one of those Aprilaire units on it. It's a special filter and kind of complex getting it on. But he was more than happy to put it in for me. So far, I really like the warranty. I've been happy with AHS.

I had a roof leak on a flat EPDM roof for a house that was built in 2012. I was concerned that it was the base of the HVAC unit. The vendor came out and confirmed that that was not the source of my leak. But there was still a leak but that wasn't related to the American Home Shield. That was just a different household project. But they were on time, courteous, and very professional in helping me isolate the source of the roof leak. Then they checked the size of the system and did a great job. With American Home Shield, I have peace of mind that if my appliances and the core parts of the house like HVAC or microwave, refrigerator, and dishwasher have coverage break, it's more of a predictable budgeted expense rather than a huge sudden out-of-pocket expense.

I submitted a service request to have some plumbing work done. The technician came out and he took a look at the job. He said he was going to order a part but I never heard from him after that. I called the plumbing company that was contracted a couple times and they didn't return my call. I reported it to American Home Shield. American Home Shield sent an email to the company and never got a response. Then I called again months later, asking what was the status of the service request. One of the agents called the company and was told that the job has been marked as complete. So all these months, the work has never been done, and the company marked the job as complete and apparently received payment from American Home Shield too, as well as my $100 deductible.

The compressor that was attached to the air conditioner had broke and it need to be replaced. It was the best service I've ever had from American Home Shield in over 15 years. The tech came in, saw the problem, diagnosed it for five minutes and said he had to order the part. The part was in within two days. He got it replaced within an hour and we were good to go. There was no fighting back and forth about what was gonna be covered or not or me having to cover little extra parts. It was the easiest thing I've ever had to do with American Home Shield ever.

I just go online on my account and just a few clicks. American Home Shield has my card on file, so when I need to submit something or request a repair, it's quick and easy. I had a leak under my kitchen sink. Glenn was the plumber AHS sent out. He was very professional, super nice. My water heater went out a couple of years ago, and it was the same guy. He knows what he's doing. He came out twice for the kitchen sink leak because there was one noticeable leak and there was a tiny one that we missed. He came out and fixed it in five minutes, and then we were good to go.

My outside faucet wasn't working and the contractor who came out was great. I was out there with them the whole time while they fixed it. Now, I can use my water hose whenever I want instead of having it leak everywhere.

The cooktop didn't work properly and my food was burning up. It was old and they said it couldn't be replaced. Then AHS sent a new cooktop, and the person who delivered was supposed to install it. But the two boys that delivered it said they don't install those. I asked them to measure it and they said, "Well, it doesn't really fit. It will fall through." There was a slight difference and AHS had informed me that they would not make any modification. Also, one of the delivery boys wrote down where they didn't install it and that they measured it and it didn't fit. So then I got a letter back saying they didn't install it because of the difference in size, which was a lie. They would not have installed it because they said they never done this before in their life. So the cooktop is still sitting on the floor. I had to order a part and I'm waiting now for someone else to come to install that.

American Home Shield is worth investing into. Best investment ever. It was very easy to reach out to them. The reps were very helpful and the tech was very professional and clean as well. He didn't leave a mess. He did a good job.

The microwave either wouldn't start or stay running. I let American Home Shield know and they said that they had notified Madden Appliance who would be in contact with me within 24 hours. We were in contact the next day and the service was efficient. The tech cleaned the on and off switch and other contacts in there, removed some oxidation and put it back together.

The heating element in our oven blew up one day. My wife was baking something and there was this puff and smoke. We called the service number and Aurora Appliance called us back and they were out on the afternoon of the next day. They didn't have the part but they ordered and was back in a couple of days. They installed it and everything was fine. Having American Home Shield is great because we didn't even know who to call to get the oven repaired. We would’ve figured it out but it was nice to call that number and have them take care of everything.

JJ’s Fire and Ice came out for the heating and then, there’s another problem going on now. But it was okay. I was already upset over some things before they ever came out and it wasn't their fault. They did their job. I wasn't prepared when they came out and said that they could fix the unit because I had been told by another company that we needed to replace our whole unit. We had to have someone come out right away because the AC was in bad shape and it was making a loud noise. I didn't know what I was gonna do. So, for the most part, American Home Shield does well, if you don't mind having the appliance repaired where you don't ever get a new unit. But it will come to a place where it has to be replaced.

I’d definitely recommend AHS. They're a great company. Having a home warranty gives us peace of mind. Fortunately, we don't have to use the service often but when we do, AHS is always very prompt and the vendors that have come in have always been very professional and nice. We appreciate that. The tech that came out for the hot water heater seemed like he knew what he was doing.

We had taken American Home Shield up on an offer to have somebody come for spring tune-up special for $75. They sent Warren Mechanical out. Our unit was functioning fine and as soon as Warren Mechanical came out, they said it was completely broken. It wasn't going to work and they'd have to come back out and fix it the next day. We put in another ticket and that was when the other company came out. The tech said, “They turned everything off.” He turned it on and it works just fine and we've had no problem.

Our washer wouldn't drain. When the tech got it fixed, the water in there came out onto the floor, which I had a rug. It's a very confined space. He left the rug wet, and we felt that he should’ve got a Shop-Vac and vacuumed up the wetness on the rug. But other than that, he did a great job. I had a very positive experience with AHS. It's worth the money.

AHS has a fairly inexpensive service fee and then their contractors come out and do more than what that service fee cost. I had a tech from Millenial HVAC for an AC claim. He was able to do something and the unit is working again.

The heater wasn’t working and it took 10 minutes on the phone to get the claim submitted to American Home Shield. A couple of hours later, the contractor called and said that they were gonna be here. They fixed it and everything’s good.

Recently the fan went out in the heater. The contractor came out in a timely manner. They did have to order a part but that was in a couple of days and Brian the tech fixed the problem. The times I've called AHS, I've gotten immediate responses. I've had good results with all of the contractors that they have sent out to me. Get American Home Shield if you have a home. It's been a lifesaver and a money saver for me.

We noticed that once we got ready to start the dishwasher, the sink backed up and one of the pipes was broken. We had a leak under the kitchen sink. We called American Home Shield and my wife said it took a while, but we finally got through. The plumbers were all busy though. Finally, Bogott Plumbing came out. The plumber said he had to replace the pipe and put more glue on it. He was good, and he was nice. Now, we can use the kitchen sink. Once they got it fixed, we could do our dishes and clean our kitchen. Our garbage disposal’s there too. I would recommend Bogott Plumbing. We had another house, and we had to do some plumbing issues in order for us to sell it, so we’ve used them before as well.

My first claim was when something was wrong with the air conditioning. Climate Masters couldn't come out for a week. It was the hottest week of the year and I have no air conditioning. I bought a couple of portable units to try to cool down the house. Then, this last time they came out and fixed the air conditioning, it came on but then it was cold. When I went to turn the unit back on, the compressor outside sounded like a car that was trying to start that wouldn't start. I called them back and a week went by but I never heard from them. I called American Home Shield and their customer service guy got Climate Masters and said that a tech would schedule.

Everything was very easy with American Home Shield’s claims process though I needed to talk to a rep to set the service up for Friday since I’m only off on that day. The plumber had to come back a second time because the toilet is an old one and it kept running. Then, he cleared the drain between my dishwasher and the garbage disposal. He did an excellent job and I was very pleased. The electrician did an excellent job too. AHS is great. I wouldn't have used them all these years. In one of my places, I ended up with another home warranty. They were horrible. I got rid of them and went back to AHS. They're fast, easy to talk to and the people that they send out are very good at their trade. When I sell my condo, I will purchase the new owners a year of AHS.

The tech that did the re-key was good. The move was so hectic for us, just the timing and the work, so I was running a few minutes behind. I called him and told him I was running a few minutes behind but it was the only day I could do it. We offered the stay and wait, and he stayed and waited for me and came in and changed the locks pretty quickly.

American Home Shield offered a $75 deal for them to come and service our air conditioner. I put in the request on that day and it said somebody will call me within 24 hours, and they did. The contractor called me within 24 hours. Unfortunately, they said the first opening was two weeks away, so they scheduled me. Then they called the day before they were supposed to come, they said that the guy with the van had his van in repair. So he wouldn't be available until the following Friday.

The outside faucets had quit working and I was concerned about a methane smell in the house. The contractor said possibly one of the big traps could be drying out. So they came out and checked everything. They said everything was good to go. This was the first time we've used AHS and it was very easy to use. They've done a wonderful job. They were very professional and courteous. I’m glad to have them.

I called and spoke with a representative to get the policy number then I made an account online. I requested service online and the tech was wonderful. AHS was very thorough and quick.

The techs fixed the dryer and the washer previously. I had a wire pop off and they came out and fixed that. I didn't know what it was but once they found it, there was a wire and it wasn’t plugged up. It wouldn't allow the washer to even go into spin cycle. Everything worked right until that happened. Then the other day when we used it, the clothes took three times longer to dry because undoubtedly, the coupler was messed up on it. So they got a work order to come back out and their turnaround is a little long, which would take a week or so. The first time they came out, it was two weeks after I said something. But their work is exceptional. Their techs were also good and straightforward. They got the job done and told me everything that had been done. They were polite and professional, too.

Mr. Appliance has very nice folks. We've used them before, and we think a lot of them, but the part was not available anymore to fix the machine. So, American Home Shield told me to buy a new machine and send them a lot of information that I've already sent to be reimbursed. They offered me a GE replacement and they have terrible ratings. So, they offered me a set amount of money, and I could go buy what I want. I had to pay a little bit more, but not much more. I'm satisfied with the claim.

I called and submitted a claim with AHS over the phone for a drippy showerhead. The tech came two days later. But then, he didn't have the part with him. It's been over a week and we haven't heard back. We had some electrical issues as well and the tech that came fixed that one that day.

The freezer part of our refrigerator was freezing completely and it looked like a snowstorm had gone off in there. Within three days, techs came out to correct it. The problem ended up being a temperature sensor that wasn't measuring the temperature correctly. The techs had to come out a second time and that took longer. That was only because they had to order a part. That took about a good two and a half weeks. Once they called me and let me know the part was ready, they came out the very next day. They corrected the issue and fixed the refrigerator.

I'm upset with American Home Shield right now. I paid for a summer tune up for two AC units and it was $75 apiece. The reps came out and gave an evaluation. They gave a recommendation and then, they called me back. They told me that they were going to cover this amount and I would have to come out of pocket with this amount. I understand. So, I said okay. I paid $100 for diagnostic and I paid $100 to get them back out there to fix whatever they found. I'm trying to figure out what my $100 went to because the part of fixing it has not been done. I called AHS last week to inquire about it and they told me they were going to do some type of payout or opt out or option, and somebody will reach out to me. I have no problem if some of the parts are not included in the contract but nobody's calling me back and saying anything about my $100 which is bad customer service.

I saved American Home Shield money, and I saved the plumbing company money by having the brand-new faucets here myself. All they had to do is put them on. They're trying to charge me for putting the faucets on because I bought the faucets, instead of them buying them. That makes no sense to me. Still, American Home Shield is the very best. I had American Home Shield for many years, and I moved and forgot to renew it. Then I went with Select Home Warranty, and that was terrible. So, I went back to American Home Shield, and I've never been happier. I do my claims online. It's very quick and their response is very immediate.

The signup was easy. It demystified things. They've made the payments bite-sized - you can do a payment and just get started within a month or whatever time that is. I had three calls in, three people came through and worked on an issue that I've had here. The air conditioning service is excellent. A very trustworthy person. Would love to use that company again. The appliance repair for my dryer called today. He received the part sooner than expected. He's doing a fantastic job. And then the plumber did a great job, as well, in correcting some issues that I’ve had sitting. And finally got a trusted advisor. AHS has done a good job in curating the people who come to our home. No pressure, just kind of, “What is your problem, let me help you get it done.” They've been prompt. It takes a lot of the guesswork or some of the DIY out but it can turn into a bigger mess when you don't have a pro come in.

I waited a couple days because when I tried to set the rekeying request up the first time, AHS said that my account wasn't fully set up yet. But once it was set up, the process was pretty easy. It only took me 10 to 20 minutes to set it up and they got someone to contact me within three days. We had planned to do it on a Saturday and the tech came a little early which was great. It took him 20 minutes to do the service.

Putting in the claim for the air conditioning unit was quick. I gotten what I needed to get in. It was pretty simple. The technician came in and did what he had to do and corrected the issue. So it was overall good. The air conditioning unit has been working good. What was needed was handled. I appreciate that. It wasn't a hassle getting it done.

Over the last three years, we have not been very happy with American Home Shield. Number one, the level of customer service is nowhere near what it used to be when we first signed up with them. And then, last week and a week prior, our AC went out on us, and it was pulling teeth to get someone out here. We did get someone out here the following day. And then we were told that we had to get a new compressor for the condenser. I called in every day, and I had a different representative every time. They don't sound like they're from around here. We had to wait well over a week, and we were without our AC for almost 10 days. It's Florida and it doesn't have to be summertime for us to bake in here. I even got sick because of this.

I moved into a new residence so I had the locks replaced. The tech that came out was great. He was very helpful and professional. He got the job done and helped me with my locks. So far, the warranty has been good, except I had a $45 charge that I don't know why.

The motherboard of the AC was fried on it. So the contractor reordered it. They got a note from the air conditioning manufacturer that it shipped last Friday and they're supposed to get it within three to five days. Then they're gonna call me and set up an appointment. I also had a claim for a plugged-up kitchen sink in the ranch house. The contractor got out there in good time and got it fixed. It's been a pretty seamless experience. I'm glad I have AHS.

It was crazy how easy it was with American Home Shield. The technician was as helpful as he could possibly be, efficient, and to the point. He fixed the issue and was great. American Home Shield is absolutely worth it. It's seamless and it alleviates a lot of stress.

We had American Home Shield in Arizona when we lived there and they were wonderful. When we found out that they are here in Illinois, we jumped ship and went to them. We're very happy with them. We had our dishwasher fixed and they did a really good job. We just had a claim for the garage system. They put a new one in and it's wonderful. You push the button and the thing opens. The tech was also very professional. I asked questions and he explained things to me about our garage door. The only question he had was we have a garage door company right in the town we live in. He said, "Why don't you go with them instead of us in Missouri?" I said, "We have American Home Shield. They told us who was coming and we said okay." But anyway, we were happy with who American Home Shield sent.

Southern called me and sent me a message on the phone, and said they were designated by American Home Shield to come out to do it. And then they let me know when they would be able to. However, the tech showed up earlier than I anticipated. I was at work and they told me they would come between 3:00 and 7:00. I was the only one who would be able to be home. I anticipated getting off work and going home, I would be there when the guy got there. But he called me before then, so I just had to make arrangements to leave work early. Other than that, they were responsive. They came out and checked my air conditioning. One of them said he needed to replace the coils and something else, but that was it. The air condition works good. But he said because the coils are getting closer, they are getting burnt. He said they need to be replaced.

Everything's been great with AHS. When the AC unit was blowing but it wasn't cold, I was kind of freaked out about the claims process because I don't pay attention to the policy as it just gets paid automatically. I found the website and got on. As soon as I put in my warranty number, it had everything already populated in there. I just had to make a few clicks to say what was wrong then within minutes, I got a call from the air conditioning place. I had an appointment within 36 hours. The window was between 8:00 and 12:00 and the tech was there by 9:00. He checked everything and within an hour, came to the door and said everything was fixed. He came in the house again to make sure that the temperature was correct. He even wore little booties on his shoes in my house.

Our refrigerator in the garage refrigerator worked good up until Saturday. Then on Sunday, we noticed everything was melted inside. So we threw that away. On Monday, I called American Home Shield and it sounded like it would cost more for them to come out. So we just bought a new one for under 900 to replace it. We also had Sears come out to fix the washer and dryer. The technician looked at it and said it was okay. But the dryer still wasn't working correctly. They've made an appointment but they haven’t come out yet. American Home Shield is worth it. They get on the ball and get somebody out to check the issue out.

Timewise, when you call to submit a claim, you gotta listen to the automatic messages so you wait a bit of time. But when you use the platform online, it's 10 seconds away. You select the kind of order that you need and you're done. It's very easy. In my recent claim, I called American Home Shield and the work order was processed quickly. The contractor was in my house two hours later that I put it in. So, I can't complain on anything about their readiness and how fast they fixed my problem. I don’t know though if the report that the contractor gave to AHS was accurate because there was no diagnostic done. Still, if you want to have peace of mind on whatever happens to your house, you go with American Home Shield. I have an older house and it needs a lot of attention. So, you want to find something that is reliable and not too expensive. AHS has a commodity so that’s my recommendation.

The motherboard on my appliance died and instead of fixing the part, they replaced it. The tech did in it a timely fashion. American Home Shield is amazing for their quick response and being professional.

I love my American Home Shield warranty. They have an easy portal to use. It's intuitive and it doesn't take a rocket scientist to do it. Every time we have an issue, we are able to call. They get a contractor out to us and the issue is resolved quickly. Everything's been covered and the speed of claims being processed is great. We've had claims for issues with outlets, some plumbing then most recently our dryer. It was repairable but because of covid, the part was going to be out like a month. American Home Shield issued a replacement so we didn't have to be without a dryer for that long. The replacement took about two weeks and it's equal to our old dryer.

The first claim we had with American Home Shield was good. The second one, I'm very upset at them right now and I'm looking to cancel. I put in the claim on March 31 for two water heaters and they finally came out to install my water heaters. When they got here, they said that American Home Shield ordered the wrong water heaters. I have little kids in my house and we've been without hot water for almost a month. So now we have to wait until they reorder the water heaters and then wait for the company to reschedule us. Since the freeze happened, the plumbing companies here are backed up. So there's no telling when we'll get back on the schedule for them to come back out to reinstall the new water heaters.

Filing a complaint with American Home Shield is pretty easy. The only thing was last year when we had our hot water heater replaced. I ended up paying 1,500 for the extra costs even though the tank was covered by American Home Shield. They said the codes have changed and they had to change the pipes but the pipes they put on were exactly the same thing that we already had. Also, we asked AHS to give us the tank and we can find someone to install it but they said they could not do that. I can only go with the people who are assigned through them. Then, I said I'm not happy with the first quote I got and that I want to go with a second quote and they said I will end up paying more from my pocket because they are not going to cover that second quote. I was cornered and I just went with whoever they're saying.

The tech that came out was great. He was responsive and professional. It took a little while to get the part, but that was because it was coming from Europe. This is my first year with American Home Shield and I was really happy with how easy it was to put the claim online and with the response back. The only issue was that because the brand of oven that he was fixing is a little bit obscure, I would get an email and it would say that the contractor has been assigned. But nobody let me know that that contractor had turned it down because he didn't work on that product. So they had to go through a third person. But I kept getting these things saying, “Your contractor's been assigned.”

Stay Away! Scam. This is one of the worst companies in existence. Do not get a home warranty from them. You are wasting your money. It is a scam. I paid almost $2,000 dollars in premiums, and when I requested a repair for a broken coil and evaporator, that they installed 4 years ago, they said it would cost $1404. I just canceled and they charged me to cancel my account. Ridiculous!! You are better off putting $50 a month into your savings account, then when an appliance or system fails, use that money from your savings.

Once you dial in, it's pretty easy to make a claim with American Home Shield. You are also able to put any claims or any issues that you have on their website and they would reach out to you pretty quickly. I had an appliance issue and that was handled greatly. The initial issue was that one of our burners kept going tick, tick, tick and we couldn't figure out what was going on. A guy came out, took off the dial, and saw that it was broken. He had to order a new one. In the meantime, he switched things so that the broken dial would be on the smallest burner so we would know not to use that one. The other three are the ones that we would mainly be using. Once the contractor got the new dial, they called us and they came in. Within five minutes, they changed the dial and they had me turn it on. They themselves turned it on too so that we both tested the dial to make sure that it was running well.

I've had very good interactions with all of the contractors. The only one that I had issues with was the follow-up with Sears. They were working on our washing machine. They said they needed to order a part and that they were gonna be out. They scheduled to come out in two weeks and then nothing. That was in December and there was no follow through. I contacted through the website again in February or March, and they got online with them. Then it all went through. But that was kind of ridiculous. Other than that, American Home Shield has been pretty good about getting someone out there in a timely manner. It is worth it for me. I would rather pay the monthly fee and then the initial charge for the contractor to come out to know that if something was to go wrong and they can't fix it, then they will replace it and help do so. We have a one-stop shop where we can go if we have any issues.

My claim experience was an A/C tune-up, recommended every six months or so. I got an email from American Home Shield notifying us that we were eligible for it for $75. Cost of a claim is $125 with the plan that we have, so it sounded like a good deal. I wasn't able to schedule it through the website, but later found out that that was because we hadn't activated the ability to do that. I gave American Home Shield a call and got signed up over the phone. I got the notification from Sierra to schedule the appointment. They came out, got us all taken care of, and gave us not only great service but also insight into our A/C system, and what we could expect in the next couple years. They were very knowledgeable and professional and we really appreciated their work, and also American Home Shield in facilitating it.

When I had the AC on, the thermostat would shut down and when that would happen, the AC unit would shut off as well. Also, the compressor kept running and was making noise. AHS got ahold of a contractor pretty quick. A/C Pros was out here and the tech evaluated the AC. He realized it was a breaker switch that would stay on so he replaced that. And I was notified via email about the progress so I knew what was going on, which was good.

I was having a leaky drain and the claim went off pretty smoothly. The contractor was there and got it all done in one day. I like having American Home Shield drum up the people that do the work for me.

I wasn't getting cold air coming out when I turn the air conditioner on. The compressor wasn't turning on. The contractor did a bunch of tests and they determined that they had to put a hard start on it. They installed a capacitor so that the compressor can turn on. This was the fifth time we've had a claim for our air conditioner and this contractor was probably the best one. The air conditioner is functioning. Everything works the way it's supposed to.

When my icemaker wasn't producing ice, the repair guy had to come back and replace a part. He was very professional and everything's fine right now. I got American Home Shield for instances like that, to save money and less worry about getting things fixed.

Patriot Plumbing was excellent. The problem was I had a drip in the tub and the water dripped. I couldn't turn it off by the knob. So when the tech came, he tried to shut it off by the knob. He tried to change a washer or something that was in it, but it evidently didn't work. He had to go on the wall and change out some piping. I ended up leaving because I had to return back to work and my brother and daughter was there. Then the tech gave me a call and he was telling me that what was in there was rusted and he wasn't gonna be able to fix the leak, but he had turned the cold water completely off because that was what was leaking. Then when he came back, it took three hours to do the work. It's been great after the repair.

The microwave wasn't working. I went online and I put in a claim to American Home Shield. I got an email that said that a company had been assigned to my account and that I would hear from them within 24 to 48 hours. But then I got a call from them right away the same day to set up a appointment. I got a call from a woman to set up an appointment. She was very friendly. A lot of times with people, it seems like you're bothering them, but she was very cheerful to help. Later that day, she called me and said, “Okay, we've got a more affirmed time that the guy's going to come.” She was very happy to work with my schedule because I had two things scheduled that day. I had a conference call at 8:00 and a haircut at 2:45, and she was very accommodating to put me into the schedule between those hours.

I called American Home Shield for the air conditioner that wasn't cooling. You have to wait on somebody to either answer the phone or call you back. They had a deal where I could leave a number and they'd call me back but I stayed on hold which might have taken 10 minutes. They told me the contractor would call me probably within 48 hours and they sent me the contractor's phone number and all the relevant information. The tech talked to me on the phone. He was very professional and followed up when he left to tell me what was going on and what they did. They changed the compressor and put a new capacitor in.

My air conditioning wasn't working, so I put in a claim online with AHS. The website was easy to use. Immediately, once I put in the claim, the techs reached out and said they would be setting up. Then, I got text messages throughout. The techs provided excellent service and they did a great job. The techs replaced one of my thermostats 'cause it was a thermostat issue. Then, they drained out one of the pipes because the overflow was leaking. Now, the AC's working perfectly like a charm. My AC has never been so cool in my house. My experience with AHS has been excellent. I've been a customer of them for two years. I've never had to make a claim until now, so it was really nice to have it so that I could make that claim and not have to worry about trying to find someone to come out.

I've had AHS for a long time and I've been happy with them, for the most part. When I submitted a claim recently, they said I would hear from the tech within 24 hours. The next afternoon, I had not heard from them, so I just called them myself. They came out and replaced my garbage disposal. It was leaking from the bottom. Now, I have a disposal that I can use. They were great.

Our stove went out a while back and that claim was a bit of a pain. The repairman kept wanting to fix it and trying to find parts. He tried to marry two parts together to make it work. Finally, he said that he couldn't fix it and it had to be replaced. Though we had a working stovetop, it took us several months to get a working oven. Part of the issue was COVID and not being able to get the other parts but in the end, we got a stove.

I had a fairly small electrical problem and the tech came in. It was an old light fixture built into the wall and a safety feature in that old style had failed. Nowadays, with LED lights, we don't need the thermostat in there. So the best solution was to do what he did, which was put LED light bulbs in so the heat’s not there and the thermostat doesn't need to function. Without tearing the wall up, we got it analyzed. And the way the house is put together, it's like the walls are a sandwich. Then, the electrical stuff is in the middle of the sandwich and when they were putting the walls together, they didn't think about somebody needing to get to those parts. But he managed to work around that gingerly.

This was our first time using American Home Shield. I was a little confused when I had called on Saturday, trying to see when the contractor was gonna come out and fix the AC and they said I had to pay $1,500 to get it fixed. Their rep had a heavy accent and I couldn't really understand her.

There was some leaking around my valve cover and my filter. When I called American Home Shield, the customer service was excellent. The reps tried to do their best to try to be as thorough as they could and gave the approvals with the tier of authority they have. When I spoke with the repair guy, he said it was probably from the freeze. If it’s from the freeze, AHS would not cover it. I told him that he hadn’t even looked at the pipes yet. It’s an old system. It was one of those deals where you already knew what it was. AHS sent two pool people out and I had an issue with the first one but the second one was great. AHS does what they’re paid to do. They help out with that general area of your home.

American Home Shield's service has been adequate. The response time, sometimes, is not as quick as we'd like but normally, the repairs are done well. The response time takes about two days. Sometimes, we'd like a next-day service. The vendors that American Home Shield uses became a bit more responsive. I recently had an electrical issue and that was done well and relatively timely. It was just a day and a half or so when they came out. They fixed it in a very short time. Overall, having AHS is cost-effective. Fortunately, I haven't had too many problems, so I haven't used it as much as my premium is but it's there.

I'm happy with American Home Shield but I'm not always happy with their vendors. Some of them cut a lot of corners. I've had to have my air conditioners repaired every spring and every winter and every time, American Home Shield sends a different person and they always do a patch-up job. Also, it's hard to get through on the phone. It's hard to get reimbursed too. But with my electrical issue this most recent time, the electrician went above and beyond. He was willing to come in on Sunday if he had to to fix the problem.

American Home Shield has always been very professional and gotten in contact with me really quickly on the few times that I've requested service. The repair person who came out had his mask on and was very polite and professional. He asked me to point to where I thought the problem may be. I told him my power had gone out and when I had started to use a specific outlet, the power came back on. Then he had an idea of what was wrong. I have a microwave upstairs where the bedrooms are. He talked about how that pulled a lot of power and how it shorted out the wire, and how it would continue to do that if I continued to use it. He also talked about how I needed a dedicated line. He was really, really informative and professional.

It has been very frustrating dealing with American Home Shield. During COVID, they hired people along to help because they got overwhelmed with so many claims. But they hired some untrained employees that really didn't know what they were talking about. When I called them before, I was on hold for 45 minutes to an hour to get ahold of someone that was trained. But now, they hired a middle person who has no idea what they're doing.

My dryer broke and Curt from Oak Valley Appliance came out last month. He repaired the motor and said that something else was wrong. They had to order another piece and it took a long time for it. Also, they made me pay $80 more and if I am paying the insurance, why did they have to ask me for more money? But the dryer is working okay now and the tech did very good work.

There's always something going on in the house. American Home Shield is a good choice to make. I have them and I'm satisfied with them. I used the warranty and technicians came last week, Thursday, to do a general cleaning of my unit. That went fine. I was at work when they came. I talked to a tech on the phone and he seemed to be fine.

I phoned American Home Shield and reported a fault then they dispatched American Comfort Heating & Cooling within 24 hours. We've had our policy with American Home Shield for 17 years and American Comfort has been out to our house three or four times during that period. They're very professional. They tested the unit and found out there was hardly any refrigerant in the system. They filled it with nitrogen to find out where the leak was. They found out where the leak was and fixed the leak then they recharged it with the refrigerant. They kept us advised. I’d recommend American Home Shield to anyone that's buying a house. They'll recover the cost probably within the first three years.

This last time with American Home Shield, the people that were sent out were great. The thermostat was not reading correctly and Fast Response Heating and Cooling replaced it. It was wonderful. Kevin, the first guy that was here, was over and above.

The tech from Anytime Lock & Key was wonderful. He did everything that I asked. I ended up paying a little bit more for extra services that weren't covered by American Home Shield and they were entirely affordable. He was very professional. I'm keeping his card to forward on to whoever rents our property in the future. We've also had people here for plumbing issues or electrical issues before. Submitting a claim with AHS has been quite easy. I appreciate that I can do that online. Then, within a few hours, I get the call from whatever service locally that is contracted through American Home Shield. They're very prompt. I don't think I've had any incidents where I haven't been contacted almost immediately. It's been good. There are just some things that I wish were covered under the plan that we have, but nothing totally makes me unhappy with it. So we'll be most likely transferring our account over to our next property in Texas when we PCS.

American Home Shield wouldn't cover my claim on a clogged P-Trap on a washing machine drain. The plumbers couldn't clear it with a snake, and there was no cleanout. Since there was no cleanout, American Home Shield said they wouldn't cover it. Their refusal to honor the clogged drain was reasonable. I called that claim in. I just submitted another one regarding my air conditioner and heater not working, and I did it online. It was pretty easy.

The AC unit wasn't cooling. It was easy to make the claim. A-US went to my home on Saturday and changed the motor on the fan. They were good and friendly. They explained to me what they were doing. And they fixed it. It kept working good for the whole Saturday. But then on Sunday, every time when we turned on the AC, after five minutes, the breaker tripped.

American Home Shield has had a refrigerator, oven and range and a bad sink valve repaired. The claim submission is pretty straightforward and seamless. You go on the website and start to claim, and usually within a couple of hours, they've assigned it to a local contractor. Then the contractor calls you directly, so you know exactly when they're coming. The repairs are usually done by Sears. Two times they had to order parts but they came back a week later and finished the repairs. But they've been able to repair everything.

The service was great. Timely scheduling, person showed up within the window, and got the repair done quickly. Having AHS has been beneficial. It also saves time, and so far, at least a bit of money.

The most recent claim was put in for a leaking plumbing. It took a little longer than expected because I put it in then I had to call back American Home Shield saying that nobody contacted me. Then somebody contacted me. I had boxes in the shower and I told the technician, “I can move the boxes in case you need to dump the water from the toilet into the shower." He told me not to worry about it. But the next thing I know, there was a lot of water that came from upstairs, through the ceiling downstairs, into the other bathroom that we ended up having to clean up.

Submitting a claim is really easy but I wish canceling them is a lot easier than having to call and wait. There have been times that I put in the work order and then it turns out it wasn't covered so I would cancel the claim. I should be able to cancel it as easily as I can book them. Also, I was really hoping that if it's something they can't fix and need to replace, the replacement would be something new as opposed to starting the cheapest way up and then potentially having another issue. If they replace a part with something refurbished, it could stop working and then I gotta put in another request. It's gonna cost me another deductible to repair that one as opposed to if I just got a new one to begin with.

There was no power to our dishwasher and the tech that was sent out did a good job. He restarted it somehow and didn't have to do any repairs on it. It's still working.

I submitted a claim with AHS for a refrigerator that quit working. I did it online and got assigned a contractor. Within 24 hours, set up an appointment. The tech was great. He's been out before. He had to order a part. Then, he called again when the part came in and we set up another time for him to come fix it. Everything's cold now. So, that's good.

Sears sent one guy and he ordered parts for the washer. The parts that came in wasn't even what they wanted. I got those parts in about two weeks. I didn't know what it was, so I called them. Then they said they were gonna send someone up but they didn't do it for about a month. When the guy for the dryer came, he said he needed parts and those took about three weeks to get here. Eventually, the guy from the washer came and got it fixed. He told me, “We can’t find these parts, so I'm just gonna put a little cream at those parts right there. And when it’s put, after I add a little bit of grease, and that will take care of your problem.” But he said that the next time the guy comes, he doesn't think I was gonna find the parts.

My parents have always had American Home Shield. It was kind of the only choice that we saw was good. The deductible that we are paying is good to ensure we have safety in our home with all our appliances. We've had one claim with them which is the rekey and it's gone very smoothly. We liked the company that they suggested and brought in.

I called in because I had flickering lights. I called American Home Shield and the rep told me they would send me an email, which they did. Then One Way Electric responded back and they said they will be to my house that Monday. The tech came out, went into the breaker box and he told me the wirings in the breaker box were loose. So he tightened all of those wires and he said he was gonna check outside to see if everything was okay. He told me that if I have any other issues with it, then I need to call SCE&G.

We had a drain issue and it was difficult to get anyone to come out. I had to call Home Shield three times. First time, they were going to have someone call, nobody did. I called back, they said they'd have someone call right away, nobody did. Third time I called, it worked. High Priority Plumbing responded fairly quickly. Their technician did a fine job.

Everything seems to be pretty good with AHS. We have a call-out to an air conditioning at another property in Fairfield. The contractor said a fuse was blown so they ordered a fuse. Sometimes, I want specific contractors because they've done such good jobs. When I try to ask for a specific one, sometimes they tell me they can't do it. I'd call back and get another person who'd say "It's okay. We can get that person for you."

We had a good experience at first with American Home Shield. We had Rekey Xpress Locksmith for a rekey after the purchase of a new home and the service was quick and professional. But recently, we've had a lot of issues trying to coordinate repairs for our air condition. It's been broken for about a month. They sent out a contractor that didn't seem trustworthy and they are forcing us to either pay out of pocket or continue working with this contractor. Right now, we're back and forth with AHS about that claim.

Our built-in fridge was leaking and the contractor had to uninstall it completely and replace the valve on the underside. It was a significant job. They had to order the part and then they came back two days later. They were really good. My repair was double what I paid for a year in the insurance too. We've never had a warranty like American Home Shield before and my biggest concern was they send out shady contractors, but I was very pleased with the contractor they sent out. They were phenomenal. I will request them again if I have another issue.

My most recent claim was for preseason air conditioning tune-up. Everything was done well. The contractor was very thorough and efficient. He explained things and showed me what needed to be done. Everything has been covered, so any major problems, I'm covered. American Home Shield is a good insurance policy. I believe in it. The price has been getting expensive and makes me wonder if I'm going to continue with it. Otherwise, the service is good.

A service request for central air conditioning was submitted March 24. One week later, the technician informed me that AHS sent the wrong part. I proceeded to spend the next 3 weeks calling AHS 2-3 times a week, every single time I am told the part is on order and they will look into where it is and call me back in 24-28 hours. No one ever calls me back, so I call again, and I'm told the same thing. After 4 weeks I finally gave up on ever getting even so much as an estimated date when my part would be delivered, and I bought a new AC.

Second time in the past 12 months that the service sent out didn't want to be here and didn't do a good job. Actually a year ago, our hot water heater repair man lied and did such a poor job that we had to buy a new heater on our own. Now the pool man isn't interested in coming out and it has been since Saturday - 3 days. AHS doesn't get the best companies and none of them want to do the work. Maybe they don't get paid enough? Very discouraging but we will find another warranty company. AHS has been good in the past but I am sorry that they have lost their ability to get good repair companies. We pay for their best warranty and have done so for many years. Now, it's time to change.

My dishwasher's latch was not right and the board was messed up. The tech was patient. He came first to evaluate and then he brought the motherboard about a week after they got the parts. When he came the second time, there was some issue regarding that. The power wasn't coming up. He wasn't sure how it went so he wanted me to check with the plumbing. I figured it out so I gave him a call and he came back right after. He did good quality work. It's definitely a good thing to have a home warranty. It's easy and I don't have to look online to find a plumber or a trusted repairman. It saves a lot of time and it saves me from headaches. AHS is easy to use and it's pretty efficient. It's in a good price range.

American Home Shield got back to us right away and got somebody out very fast. Heritage Air and Heat was wonderful. The electrician who came over was very polite and professional. My wife was very impressed and we were very pleased. With American Home Shield, we know that if something major happens, we'll have somebody to help take care of it.

The A-US Air Conditioning tech took the time to explain things to me. He was good.

When I had a leaking faucet, the contractor fixed it and I liked them. They were very good. But I didn't like the plumber that came out when I had a partial blockage. The plumber was not attentive and knowledgeable enough. I resolved the issue another way. But my experience with American Home Shield was fine. I've been satisfied with them.

I couldn't get my garage door to open or close and the tech from Always Open and Shut Garage Door fixed it. He was extremely nice and my garage door works better than it ever did. Every time I've called, American Home Shield has done what they're supposed to do. I've had a few things done and it has paid off. I'm very pleased with the company.

Their website was okay. But they may not give you enough examples. There was no place to elaborate. But our recent claim for our washer worked out very well. They had to order the parts and as soon as they got confirmation that the parts arrived, they were back out to install. I've recommended AHS.

The techs who came out for my dryer were very efficient. We're still having issues but it's not because of their part. It’s because of our vent, we have to find somebody else to clean it up. They gave us recommendations of who can clean the vent. I'm very happy with AHS. It's been a very good experience.

A plumber came and fixed the sink that was falling down. At the beginning, I made phone calls and I was waiting and waiting. Then, I found that I could go to the website and fill out the request. After that, the process has been easier. AHS could have coverage for some other items like windows and gutters though.

Everybody was very timely from the moment I reached out to American Home Shield until they had somebody call me and the time that the contractor arrived. AMP Mechanical replaced the blower on the air conditioner and everything's been working perfectly since.

Brandon from Firehawk Appliance was very knowledgeable. Out of all of the guys I've ever dealt with, he was the most pleasant. He took the machine apart and put it back. There were no issues.

Our washing machine was making a terrible noise when it was going around. It was to the point that we didn't know if we wanted to run the washing machine because it was so loud. We knew something was happening there. When Sears came out, they said they would have to replace the whole tub and a bunch of stuff. They said it would cost more to fix it than to replace it and they very professional. They talked to Home Shield and they decided to just replace it. Now, we can wash clothes again.

Water was not running in the toilet and I had two faucets that were broken. A drain needed to be unstopped in the master bathroom. The contractor looked at the kitchen sink. The garbage disposal was leaking under there, and it was leaking all in the cabinet. All was taken care of. They were very efficient and professional. Everything is working.

We've had two claims where Big Kountry came out. The last one we had was the ice maker and it was super fast. The tech was a really nice guy. He also came yesterday to look at our washing machine again. We had another company through American Home Shield, which was Astro Appliance and they've been here four times looking at it. They took the controller board and kept it for about six weeks to rebuild it and came back. But it still wasn't working. So they opened up a new case and had Big Kountry come out. Both companies were very good, nice, clean and professional.

I received some correspondence. One issue was with American Home Shield. They said that there's a number that I should call. And then I later received an email saying, “You will be contacted within a certain amount of time by the actual company.” So there was a discrepancy in the beginning after filing and receiving some correspondence saying, “Hey, you need to call this number” when in actuality, I was just supposed to stand by and wait to be contacted. Other than that, the service was direct and prompt. I understood everything that was going to happen within the next couple of days. Also, everything was fine with the visit. The technicians were very professional and courteous, knew exactly what they were looking for, and completed the service call and got everything up and running very quickly.

Our disposal wasn't working anymore. When filing the claim, I was given instructions to see if I could troubleshoot on my own, which I tried to follow. I couldn't do it. So I just continued with scheduling the appointment for somebody to come out. The contractor was very prompt to call and make an appointment the following day, early in the morning. The technician came and fixed the disposal within 10 minutes. He had the right parts and he actually left me with a part to help me in the future.

I had a claim with regards to the replacement of a microwave. The technician tried to repair it on two occasions and was not able to do that. And when he reported back to American Home Shield, they covered the replacement. They were very timely in their communication and easy to get in touch with. They would email you information. So overall, I'm very, very pleased with them and the service that they provide. The most recent claim I had had to do with a washing machine leak. It turned out that the technician was very thorough and that there was no issue with the machine.

When I do a claim, I do it online, and it's pretty easy. But it’s hit-or-miss as far as when somebody gets back to me. It depends on the companies that American Home Shield choose. Sometimes, they got back to me immediately, and I had something scheduled the next day. But I've had other times where days and days have gone by and the company hasn't called me. It might work a little better if we could choose a company because there was a time that the company they chose was two counties away from me. I'm also concerned that every single time a service technician has come out, they at least tried to talk me into buying more stuff, either repairing other things or doing something. It's like they're not settled with the money that they're getting from American Home Shield. I have never had a company come out and just done the job and left. They always try to talk me into spending more.

My heater went out and the contractor came out the same day I called American Home Shield. They were efficient. Northwind was amazing. They kept me posted with everything. They would call and tell me everything. I'm very satisfied with Northwind. I got a whole new unit. It was amazing. American Home Shield is a great company. They have honest people. I loved it.

We've had a few claims. American Home Shield And they fixed some and not others. My most recent claim was for an air conditioner problem and American Home Shield fixed that. It turned out some workers that had come by to fix a problem that we had in the basement had unplugged part of the air conditioner. The guy just had to plug that part back in. Before that, I had something going with the plumbing on the outside of my house and they charged me 75 bucks, but they couldn't do anything about it. There was another time when they said they couldn't fix all the issues I had with the plumbing. They said it wasn't covered.

The temperature on the furnace was set at 76 and the temperature was going down sometimes to 69 during the night but it would usually turn itself on at 9 o'clock in the morning and it would start to heat up the house. The problem was that companies come out during the day and not at night. I have the type of thermostat that emails me when there's a problem. So, it was emailing me at 12 o'clock at night, 1 o'clock and 4 o'clock in the morning saying the same thing. This was back when it was very cold and we had several companies come out several times. But when they came out, the furnace was working so they didn't know what to do about it. They finally contacted the manufacturer of my unit.

AHS gives me the confidence that if something occurs in the home, it won't cost as much to repair. There's a warranty and they have a pretty quick turnaround. Recently, the icemaker wasn't working on the refrigerator. The technician looked at the problem, assessed it, and ordered the part. A week and a half later, he came out and installed the part.

I'm very happy with Cactus Garage Doors They did a good job in repairing my motor. My garage door wasn't going up and down. My neighbors had messed it up more and I had to call this other company out. This other company put it back on track and also put new equipment on the door. After they did that, the motor went dead. When Cactus came out, the guy opened the motor. There was some kind of cap that had went dead and he put a new one in and it worked. The only thing I can complain about with AHS is my $125 deductible. It's high.

I'm impressed with American Home Shield. They are better than my last home warranty provider which I didn't have good experiences with or the contractors they sent out. That's why I switched to American Home Shield and I've had two experiences with them. I've had them come out and do an air conditioning preventive maintenance inspection. The technician walked me through what he did. He did more than the previous technicians had done using my previous homeowner’s policy. This is the second service call I've had with American Home Shield for the dryer that was making unusually loud noises during operation. They were prompt to respond and very communicative over the phone to schedule. Both the diagnostic test technician and the repair technician have been very professional and thorough so far. The diagnostic process was quick and efficient and the repair technician is here doing the repairs right now.

I've used American Home Shield to rekey the house and to fix the air conditioner. Both things were done quickly and satisfactorily. For the air conditioner, the tech arrived timely, quickly identified the problem, fixed it, and explained to me what was going on. I was very happy with him. My granddaughter has American Home Shield on her house as well. She had trouble because the contractor wasn't performing properly and she couldn't get them to send someone else. But I would recommend American Home Shield to others. I will likely, if all goes well, renew at the end of my coverage.

Everything was prompt and quick responses. I put in the service request and within 24 hours, I got a call from All City to schedule the appointment. I always submit claims online. It's intuitive. It doesn't make you put in models and serial numbers if you don't have it. So it allows you to kind of put in a general request. It's easier and more efficient to do the claim online than via phone and having to get transferred around.

There was a part in my oven that shorted out. It was a Sunday morning and I called it in to AHS. A tech from Valley Wide Appliance came out and he knew right away what it was and he put the part in. The only problem recently is that I had one person for my oven who couldn't get to me for two to three weeks. This was before Easter. I had to tell AHS I was not waiting two to three weeks to get my oven fixed so we got a different company.

A breaker went out and a technician scheduled a time and let me know when he was coming. It didn't take very long at all to get out there. He repaired it and there was no problem. It was very simple. American Home Shield worked out fine. Everything that is on the plan seems to be something that they can handle. They already know that they have people in place for it.

My sisters had American Home Shield for maybe 10 years and had a good experience. I recently filed a request for a routine summer check-up and I was contacted the next day. It took a couple more days for the contractor to get to there.

I've used AHS for the hot water tank and the washing machine. The washing machine was leaking water. The technician let us know that it was a part that was defective then he put a new part on it. It's been working good ever since.

I love AHS. But they upped my premium to $80 a month. I told them to cancel it 'cause I can't afford it. But they were going to try to give me a month free. They have absolutely been wonderful. I have been very happy with them. Recently, everything went fine with my claim. We had that rain. I opened the crawlspace and it was absolutely full of water. When the tech came down, he said it would kick on but then you couldn't get it to kick off. You'd have to unplug. He said I was just gonna have to have a new one. So he installed the sump pump.

AHS is a really great program to have. It's definitely a very safe purchase to make. It's a good investment. It comes in handy in case something breaks down. Silver Eagle Plumbing has been out twice, one for my kid's bathroom and the one for mine. The toilet tank cracked. The first time it happened, they said, "They definitely dropped something on it. There's no way that it just happened." But in my bathroom, we have one of those cabinets that go over the toilet. So, there's no way for anything to have dropped onto that one. So, we were going to do a new toilet tank at first, but then, 'cause from my kid's bathroom, they were able to replace just the tank and leave the toilet itself. They tried to do the same thing again with this one, but then it turned out that Glacier changed the size of the toilet tank. It was the same guys who fixed it the first time. It was very nice. They were really great to work with and responsive too.

American Home Shield is responsive most of the time I'm with them. It has just put me a little at ease to know that if something goes out, I can call. I know that if my issue is for a kitchen appliance and the contractor is Day's, as soon as AHS makes the referral, Day's would get in touch with us to schedule coming out. Recently, I had a problem with the icemaker in a Sub-Zero refrigerator. Day's replaced the unit but it quit working. So I had to go through AHS a second time because Day's had already closed out the claim out. When Day's came out the second time, they found out that the replacement was defective and they had to order another one. But, they were very patient and they explained everything. I couldn't ask for better service from them. I'm very satisfied with AHS.

The contractor got out pretty quickly and they were professional. They did an awesome job. American Home Shield handled stuff a bit easier than 2-10 and some of the other warranty companies. The only thing that was weird was that I couldn't request the contractor I wanted online. I had to call in. It would have been nice to be able to request or put in a JPEG of whoever that I wanted, except I didn't have that option. But everything else was super easy. The rep told me it doesn't work that way and she made it easy. I just reiterated the contractor I wanted and she made it happen.

I had a plumbing request and an air conditioner request most recently. Water wasn't going up through the showerhead. Also,he ducts in the AC were malfunctioning and half of my house is not getting enough air. AHS assigned a vendor to me and the vendors called me to schedule the appointment. The techs that came out were both very professional. The plumber resolved the problem but the air conditioning issue was not going to be covered. I am going to still use the contractor, though.

In the first couple of years that I used American Home Shield, there was a lot of delays and getting responses back, and waiting on hold on the phone, trying to get ahold of somebody. But in the last year or so, I've seen a tremendous improvement. It seems like when I put in a call for a technician to go to one of my properties, I usually get assigned a contractor within 5 or 10 minutes. I usually receive a phone call within a couple of hours from that contractor, looking to schedule an appointment.

AHS has been helpful. I've been able to get my appliance fixed or replaced. I had my refrigerator replaced and the replacement has been awesome. Then, recently, I had Southern Appliances Solutions for my washer claim and they were able to repair it. They did a good job.

American Home Shield's claim process is good and they treat me well. Sometimes I don't get ahold of the right person right off so it takes a little while. But overall, I would say my service from them has been excellent. For a claim I had, the technicians were very professional and they reviewed the situation fairly. They installed an oven that was replaced by American Home Shield.

Leak Seekers Plumbing came out when I had a claim for the pipes and the service was great. Also, it was easy to submit the claim.

I had some issues with getting scheduled for the clothes dryer. I was miffed that I would have to wait as long as two weeks for somebody to come out but I told the gal who did the scheduling that it was too far out to go without a washer or dryer. I asked her if that was what I could expect through all my calls and she said that in our area, American Home Shield only has so many people available to do it. So, I wasn't happy. I told her to put me on a list for cancellation.

American Home Shield's claim process is super easy and it's online. Usually, the company that the warranty has set me up with calls me within a few hours to set up an appointment to come out to the house. For a claim I had, the contractor was very efficient and got the parts needed to fix my water heater. Once they had the parts, their tech was in and out in 20 minutes. He knew his business and was very pleasant. The overall experience was very good.

With my recent claim for my AC issue, the techs showed up on time. With that claim, I didn't have any trouble. But with my claim for my small appliance and paid $75 for, the guys called me and said that I would owe them a $65 charge to show up and evaluate the microwave. Then it'd be parts and labor for repair of the microwave. So, I elected not to do that. But my experience with AHS has been satisfactory overall.

American Home Shield got my dishwasher and my refrigerator at the rental property repaired. Then in my house, the dishwasher wasn't washing and was leaving the dishes dirty and my refrigerator wasn't making any ice. The technician was very on time and quickly fixed the issue. That what I was looking for in service, quick and everything was resolved.

The refrigerator was not cooling. The contractor had to order parts and then they fixed the issue.

I use the website of AHS all the time. I prefer to book over the website. It's easy. I’ve used them a few times now over the past years since I've had them and they perform as advertised. The techs did a great job with my recent claim. They didn't have the part readily available. They ordered and got back to me about a week and a half later and came back out and fixed it. Everything's fine now. It takes two people to do the job 'cause somebody has to be under the sink. They came out the second time with two people. One guy worked underneath and they knocked it out in about 10 minutes.

I put the order in and the contractor tried to come out the next day. I was not ready for them so I had to set up a day where I could take work off and they could come. They got there pretty quick. The tech came in and hooked up his equipment to the outside unit. Then we went inside and he cranked it all the way down so the air would kick on. He checked all the pressure, went up in the attic and made sure that there were no leaks from the tubing. He found that my condenser was going out. He had one in his truck so he swapped the condenser. I asked, "Is that part of it?" He said, "I don't know. I don't care. It's a $10 part and I have it in the truck." After that, we went back inside and he checked some other things. He offered to change my filters but I told him I'd do it. He found out I was good on my freon.

I had some issues with some plug that was causing pretty much all the plugs to go out upstairs on my top floor and Beacon Hill came out. The experience was great. I couldn't have asked anything better. The tech made things easy, explained what he was going to do and resolved the issue in a timely manner. Super-duper professional, but human at the same time. Wasn't just a transactional thing. He built a lot of rapport and answered a lot of my questions that I had.

Our service has been good. They fixed my plumbing issue but it was a mess. They had to replace a bunch of sewer lines and it took a while because of the weather. But they did very well and everything works just fine now. We've had such a good experience that I would certainly recommend Home Shield.

I'm very satisfied with American Home Shield. I've always had a great response time and my needs have always been met. When I have a claim, I like to speak with an agent versus going online. Given a little bit of history, I always prefer that I stay with the same company if they are doing the work satisfactorily. Also, when I speak with agents, they’re very cordial and professional. If I do a claim online, it's a random assignment of a company. I'm appreciative that American Home Shield has entertained the time to make sure to assign the same companies repeatedly because I find that consistency is more helpful to me.

The plumber did a great job with the faucet. Once he saw it, he knew exactly what the problem was. He was in and out not even half an hour. When I have a claim, I go online and set up the appointment. American Home Shield usually gets back to me within a few minutes sometimes to let me know that they forward the request out to one of their vendors. Someone always gets back to me by the end of the day. They're very responsive. I've had a problem with my heating, my refrigerator and my dishwasher, and each time, they've taken care of everything. I plan to stay with American Home Shield as long as I'm in this townhouse because of the age of it.

The lights kept blinking off and on in my refrigerator. The particular company that they sent out to fix my refrigerator was in my home before this and they did a good job. But they did not fix the refrigerator and did further damage. So, we weren't able to get water or ice for that whole time. American Home Shield had to send out a different contractor and they repaired it. AHS has always been great.

Everything has been good. They send out really good contractors who give me really good feedback about what's going on with my house. Recently, we had an issue with our doorbell. Something was going on with the tech's van but he came out when he said he was coming out. He fixed everything and he did a great job.

I had a leak under the kitchen sink and the contractor fixed it. They did a good job. So far, AHS has been fine. They take care of the claim as soon as they can. When I call them, they have it scheduled within a few hours. But if AHS does the renewal automatically, then I don't have to worry about it. I wish they wouldn’t raise their rates every year, but they do.

I had a stoppage in my sink and my bathtub. I was hearing a drip drop from my kitchen sink. It was backed up. A tech drained those two areas out so that helped my basement water to flow better than it did. The tech said he didn't want to drill a wall up there to see where the leak was from because we would hear it for a moment but it would stop. He told me it was nothing that I should worry about and he told me that it would be no charge for him to come back out to double-check. Overall, it was great service and the work didn't take long at all. The tech also gave me some tips about putting something to stop anything from clogging up the sink or my tub. He was very helpful. With American Home Shield, there is the actual benefit of protecting my home that they cover.

The tech found the problem quickly and it was something I was unaware of that we had in the house because this house is new to me. Then he was out of here in a short period of time. He was really good. American Home Shield has been prompt and they've got me a good resolution. But they didn't read the full picture. I had some problems with the refrigerator and one person sounded like they didn't know what was going on with it. The reps always tried to help, which was great. But they didn't have information from previous calls at there. So we had to start all over with this big long detail. The contractors that they've sent out were prompt. They showed up and explained when I asked them a question, so I would consider that good service.

The self-cleaning part of the double oven stayed on for over 12 hours and I was really scared because that could be a fire hazard. The contractor came out and said that it needs a part but they couldn't get it so they said that they would order a new oven. It was on backorder so AHS gave me a choice of either taking the dollar amount or waiting for it to come in. I thought they would price it out the same one but it was half the amount, so I said I would wait for it. Then, the tech came and he didn't know how to put the new oven in. It turned out that somebody else had to come in and hook it up. But the contractor who came and installed it, Long Lane, was wonderful. They knew exactly what they were doing and they were very professional.

The bolts had come loose on the toilet. The plumber came out and checked them. He also checked the other two to make sure they were fine. But he said that they could not replace them under American Home Shield because it said that the flange had been broken. He said that it was undue abuse and that wasn't covered under the warranty. So I paid him out of pocket. I was pretty dissatisfied because it should have been covered under the American Home Shield warranty. I did not tighten those bolts or do anything to them that would cause them to break.

I had my air conditioning serviced by one of AHS's vendors for a check-up. But, unfortunately, almost two weeks later, one of the units stopped cooling. So, when I called back to get it taken care of, I didn't get the same company and I had to pay another $75 for a different company to come back out and take a look at it. I haven't even heard anything if AHS approved for the contractor to fix whatever it was that needed to be fixed. But Piedmont Mechanical was absolutely incredible. The woman there tried to help me to get the same guys. She said, "We weren't the ones that did the service the first time. Maybe if you call back, they might be able to put that same person that looked at it on it." But then, I was told the Thermal Air guys were too covered up from doing the AC check-ups. Then, I called Piedmont back and they said, "Most definitely, we'll be out there ASAP." They were really cool.

We had had an issue with the upstairs air conditioning unit. We flipped it over to heat and it heated fine. But when we flipped it back to air conditioning because it got really hot during the day, the unit wasn't blowing out cold air. It would only cool it down to about 75 degrees or so. The technicians that came out were very professional and they were wearing uniforms. They were nice too. They got inside of the unit and did a reset. It was some kind of an internal breaker. They flipped that breaker and it was fine until it got cold again. We ended up calling back within 30 days.

From start to finish, all the guys that came out were excellent. They were very knowledgeable. They knew exactly how to go through things. I would ask them questions about different things, and they were extremely helpful. With the last plumber that came out, I've never had anyone be so professional and handle so much. For one service charge, he did so much. I'm just blown away. He had to handle a faucet in the bathroom that was broken. He replaced it and it has not had any problems since then.

I like the warranty. I even added in my own home in Wisconsin after I tried it in Utah for three years. AHS is pretty just and fair. They're quick to respond most of the time. They're fair when the technician comes and gives their diagnosis. They say if it can be repaired or can be only changed for a whole appliance. They're good at that. I have had one time that I didn't like the appliance place that they picked to come and serve for the service call, and I told them about it.

I had a leaking pipe and after the plumber came out on Saturday, customer service told me to call back in so they can send somebody out to do the Sheetrock in the garage. I called and AHS's rep kept saying the job was completed. They keep calling the contractor talking about it as a recall but it's not. The contractor already did one part of the Sheetrock and they need another order to come back to do the other part because it's in a different location. The representative wasn't understanding that. They don't speak good English so I can hardly understand them and they can't understand me. I'm thinking about just canceling with AHS and going to somebody else because this is ridiculous.