American Home Shield Reviews

The gentleman that came out here knew his stuff and did a marvelous job. Everything's working fine. I did most of the service request online with American Home Shield and it was wonderful.

We turned on our AC and it didn't come on. We've had American Home Shield for several years and we called them. They sent out an air conditioning company and their tech looked at the outside then went upstairs in the attic to the furnace and checked it out. My husband had put a new thermostat on and he didn't hook it up correctly. That was what the problem was. The tech found it right away so that was very nice. American Home Shield's customer service was fine. We were very fortunate and haven't had to call them much. I have heard of people that have had problems with the home warranty but we never had any. They are very prompt in getting somebody out here.

I've been with American Home Shield for a number of years and I've used them a number of different times without any problem. I feel very good about American Home Shield. But this last issue soured me a little bit. I had a company come out here to see if they could adjust the water filter in the refrigerator. I had the filter, but I was unable to place it myself. The company came out and the person tried to insert the filter into the refrigerator unit but was unable to do it. They said they could not replace the filter, and that the entire filter unit within the refrigerator probably needed to be replaced. They could do that, but it was gonna cost me an additional $150. In the meantime, I had prepaid the visit on my American Express card with $100, but nothing was done. The problem was not solved.

We have a washer and dryer combined, the dryer on top and the washer on the bottom. Water was coming out of the washer, so it was getting onto the floor. When I made the claim, the appointment was scheduled for the next day. It was pretty simple ‘cause it was all automated. The contractor came out and fixed it. It was quick and efficient. This is the second time that I've had that issue so this is the second time that it has been repaired.

American Home Shield was timely with their communication and they offered reasonable appliances for replacement. It was here within a week and the company installed it in five minutes. Everything went very smoothly and well. I definitely would recommend AHS.

I love Beyer Appliance Service and the results of their service. Their technician was very professional and he did the job exactly and timely. He cameout and looked at the refrigerator and told me what the problem was. They said they were ordering a part then the company called and told me when it was going to deliver. And it was delivered just as they said. They then set the appointment right away and they were there between the time that they told me. Everything went smoothly and I really loved the process.

American Home Shield is quick and it’s a lot better than the competitor that I used to have. I've only had a couple of claims so far. I made one when the ice maker and water dispensers weren’t working. A tech came out and fixed them. He was in and out in less than half an hour. He also kept his mask the whole time.

I had issues with the washer draining and the kitchen sink draining. I submitted a claim through the American Home Shield website. I got an immediate notification that somebody had been assigned. I love American Home Shield. It's so easy. I could just click the link on what was sent to me and it would take me directly back to the website and show me who it was that was assigned, the name of the company and the phone number. The company that came was great. I just had somebody out just right before that wasn't able to fix the problem, and this guy was able to get it done. He was nice, professional, and he got some part that solved the problem.

American Home Shield's claim submission process seems pretty easy. I do it online. But if I don't know if the home warranty is going to cover something, I wouldn't do the claim online. I would call it in if I had a question. I've had two service calls in the last two weeks. One was for the dishwasher door that was opening too fast all the way down to the floor. This was addressed very quickly by a tech tightening the cables. The second claim isn't completed yet. The guy had to get permission to order something. He was here on the 27th and I haven't heard back from him. I'm still waiting. Overall, American Home Shield is a good company.

The worst part is sometimes, there is a delay in getting somebody out here. With the microwave claim, American Home Shield gave it to one company and that company called me back saying they couldn’t get there for three weeks. That was not acceptable so I called American Home Shield back and they gave me another company that was out within five days. Also, my premiums kept going up. But I've had appliances replaced that could not be repaired. With my AC claim, Austin Heating was amazing. Heather, the receptionist there that answers the phone was very knowledgeable and really made me feel better. Then the young man that came out, Eduardo, was courteous, professional, and got it done.

Air Techs was very quick and very informative. I would recommend them anytime again. I used to have American Home Shield a long time ago, and this is the fastest turnaround. It was more accurate service with this Air Techs company than I did with the other vendors that AHS had. I have recommended AHS to my daughter. I believe she's gonna sign up. They don't come out and work on an issue, but they do have their vendors that do. For those unexpected emergencies, it's good to have.

Water was backing up out of the washing machine drain and it's been a recurring issue with us. The technician who came snaked it and got some sludge out. He said the problem is the way the house is plumbed. It's an older house and some of the pipes are reverse graded so it’s not an issue that's gonna permanently go away. AHS handled this call well. Having a home warranty saves money especially on an older house. It pays for itself every year.

I am in the process of selling my home and the home inspector went through and said that the AC wasn't working at all. So, I drove to Arizona. I went through the house and turned on the AC unit. It would come on but nothing is coming out of the vents. Yesterday, Vail called me to collect payment because they charged the AC unit and to make sure everything was better. I told them that I didn't know what they fixed but they didn't fix anything because it was doing exactly the same thing and that they needed to fix it again. They're supposed to be going back out to check it but as of the third time that I called Vail Heating & Cooling yesterday, the boss had not responded to the employee's requests on an email as to what they were going to do about it. Vail went out there four times this week. They were on it. It's just the issue didn't get resolved.

I like the quickness of the claim when I put a claim in with AHS. I also like that each time I speak with someone, it's always professional. Then I like the amount that I pay every month.

Our icemaker went out and the repairman that came was excellent. However, I've been waiting for a new oven since November. There's not a lot of appliances out there and that's been a rough one for me. I even filed a Better Business report against AHS on this. It's been too long and I have no idea when it's gonna be there. Also, I wait on the phone for an hour and a half for them to pick up. But one of them told me to push the star button and go to the Spanish line, and they have to take care of you anyway. I do that now and it only takes about 10 minutes. I've been telling all my friends that the Spanish side of that is great to deal with and really helpful.

My house is 11 years old. The older your house gets, the more essential it is to have something like American Home Shield because things tend to go wrong that you never expect. Two of the eyes on our stove wouldn't ignite and then our oven was only heating half. We submitted a claim and it was simple, but I wish they had an app as opposed to having to go online and do it. Otherwise, it’s just one extra step. It’s not an inconvenience. I put the claim in on Friday, and the repair company was out Monday. They assessed it and then went and got the parts. A few days later, they came and installed it. Now, everything's working perfectly. It was effortless.

The one that was assigned put a faucet in and then, we got a leak in another pipe at the bottom of our kitchen area. We called American Home Shield and I didn't realize it could go to another individual. Otherwise, I would have had him come back because the guy was nice. I got assigned Grade A Plumbing and they fixed the leak at the bottom. It turned out that there was still a leak and my wife thought they didn't fix it. So, I told American Home Shield and told them to have Grade A come back.

Generally, my experience with American Home Shield is smooth. But I've seen that appointment dates that you get with them and they usually take up a bit too long to come for the service at times. But their contractors are professional and their cleanliness is fine. We’ve got the dishwasher repaired and initially, it didn't have any water. It does have water now, but it's not cleaning the dishes anymore. The performance has degraded. So I was planning on contacting American Home Shield to ask for a follow-up visit.

I submitted something Friday afternoon, the plumbing company that was responsible for it called Saturday to schedule something for Monday morning. They showed up Monday morning mostly on time. They took care of it. We also had a toilet that was constantly running. We had a company come out but they didn't do anything. They were useless, so we put them on our Do Not Call, Return whatever list. Then, another plumbing company came out and fixed it. Our washing machine was clogging and backing up and we had that fixed that as well. They got new piping in there and some other stuff got taken care of. We've been mostly happy with AHS. We used them four times, $75 each. I'm sure if we had to use four plumbers, that would have been $1,000. So, we've broken even with them.

The dishwasher wasn’t draining and the service provided by the contractor was good. I was very pleased and I had no complaints.

Our washing machine wasn't working. I went online and submitted the claim to American Home Shield. I was told that a contractor had been assigned, and he would be in touch with us to set up a time. He was very professional. We were without a washing machine until he came and repaired it. So, it saved us money and time. We like American Home Shield very much, and I'd recommend them very highly.

Our garage door opener stopped working and it was making some crazy humming noise. So, we had to unplug it. The guy came, assessed it quickly and determined that it was something that was likely not going to be covered by American Home Shield. So, we ended up having to spend $500 to get our garage door opener replaced. We have difficulties every time we submit a claim to AHS. A lot of times, the customer service agents that are taking the claim information are most likely English as a second language people. They are very hard to understand and they don't always understand you. They also do not listen to what you're saying. They are trying to follow their script, which I understand is important for liability purposes, because I am an attorney. However, if they can't assess the situation while still using their script, it makes for a very frustrating conversation.

Every time we call, our experience has gone really good. People are usually able to fix what we are having issues with. The last time with the checkup, the tech came, looked at everything, and told us where we're even at as far as needing to get stuff replaced, which was super helpful. He even changed our filter for us. American Home Shield is way better than the place we were using before. Every time we've reached out, people got back to us in a timely fashion. We always know when the person is going to be coming for service. We always get a reminder call. There's always follow-up afterwards. So if there are any other complications, it's addressed immediately. I'm very satisfied. American Home Shield is worth having because it definitely saves you money on home. They have replaced our furnace and AC.

I had a poor experience with Consumers Energy so I switched to American Home Shield. They are better than Consumers. I like that I can do my claim with American Home Shield online and I can select it. It shows me all the trades and what's covered under the same trade. I did a claim for my dryer and was assigned Lucas Appliance. I was sent a text to call and make an appointment. I made the appointment for the next day and it was all set. The tech knew exactly what was wrong with the dryer and he had it fixed within 13 minutes. The whole thing was taken apart, he fixed the pulley, and put it together. It was quick, easy, and on time.

My heat wouldn't come on. The tech assessed the situation. I have a zoning system so I have one system and two thermostats. The zoning system had shorted out. The tech said he could mess with it and it would come on but then if it cut off, it wouldn't come back on again. I was very impressed. American Home Shield approved the repair and the techs were out again in about three days and I haven't had anymore trouble since then.

Everything that has been stipulated in our contract with AHS has been honored. I’ve never had an issue. I pay the $75 deductible, the techs come out and fix it. It’s been wonderful. The only issue is not anybody's fault right now. It took a little bit longer than I would have liked. But knowing that our current supply chain is extremely messed up, everybody is waiting for parts. But they let me know that. So, that’s even more satisfied I was.

AHS is a good company. Everything went well with my recent claim. The contractor was on time and they were very courteous.

I had some issues with the range. It came with the house that I purchased and it seemed to be fine when I was going through the walkthrough. They gave me the home warranty, so I used it. Service Plus came out right away and they deemed it not repairable. American Shield said they would replace it. They sent me an email saying that I could pick out the stove, or some cash, and I picked the stove. However, I've never heard anything else from them. It’s going on for two weeks now. I have not contacted them yet. I've been busy with a lot of stuff ‘cause I just moved. But I would like for it to be resolved. I thought they were moving pretty quick with it at first. Now, I don't know if there’s a third-party company or somebody that’s supposed to come and take care of the actual replacement that's dropped the ball. That should be looked into.

I always recommend American Home Shield to anyone I know who owns a home or is thinking of getting a home. I always say that they really need to have a home warranty and we have been very happy with American Home Shield. The one time we let it lapse, we wished we hadn't. Recently, a technician came out for a ceiling fan that was having electrical problems. We had turned the light on and it started flashing and making a sizzling noise. The technician took it apart and said that he saw one of the wires had popped off. He reconnected it and checked the light switch as well. He said everything looked good and it's been working fine since.

I had service calls for my oven and for my furnace. I did the claims online and the process was simple enough. Everyone was easy to work with. On both times, the technicians took care of the issue on the first call. We've been very lucky. The only thing I had an issue with was when I made the claim for the furnace, the site wouldn't let me put in what the problem was. I selected furnace. We had a gas leak with it. It would have been nice if that was an option to select. I ended up calling American Home Shield. Another thing was the first person who called me said they couldn't be there until Monday. There has to be a better way of prioritizing calls or issues like that.

I had to have my furnace replace an evaporator coil. American Home Shield told me to expect a call. Then the contractor called and set up a date. It was a pretty good service. Now the furnace is functioning well.

Submitting claims with American Home Shield is a simple process. You can just do it online. The person who came out did a great job. He was incredibly professional, showed up in a timely manner, let me know before he was going to arrive, fixed my stopped up kitchen sink and gave me follow up instructions afterwards.

American Home Shield is always there when I call. Their customer service is pretty good. Nobody likes the price. But I don't mind paying it to get the insurance and have it if something goes wrong. I've got them to come out and do their thing. I've used them the last three years. It was always something small. One time, there was some wires that came apart, and then another time, I needed some Freon.

The motor on the washing machine failed. The technician that American Home Shield sent did a report that said that the washing machine wasn't fixable. So, the response was to pick a washing machine to replace it with and I did, and the truck lines came out. The driver came in and installed it. He took out the old one and everything went off without a hitch. I'm glad I chose American Home Shield over several other companies I could choose.

AHS has helped me every time I've needed help. I just had my heating and air conditioning completely replaced. The contractor installed everything in one day, was very professional, answered my questions and explained the unit. It was very good.

American Home Shield is a very easy service to use. Their warranty is great and the company was awesome and professional. The tech came right in and fixed the problem. Submitting the claim to American Home Shield is the best system I've worked with. Their customer service is good, too.

Submitting a request for service is easy because it's been online. I just need to make a request and I need someone to come in, no problem at all. The system works very well. The difficulty is I did have a problem a year or so back with somebody that AHS sent out and getting ahold of them on the phone is near on impossible. I get the impression that there’s nobody left at the base to answer the phone. We all use the Internet and we're all very grateful for it. But sometimes, it's nice to talk to somebody, and that has not proved to be very successful. But it doesn't matter because ultimately, the jobs get done, the repairs get carried out, and we're off and running again.

I had a faulty water heater and I called that in. The process was better years ago when I could actually speak to a person. I don't like dealing with a computer. After that, someone calls you up and Home Shield have someone to fix the problem. For my claim, it was Royal Plumbing. A plumber got out here and he was a young kid. He got to the bottom of things and I worked with them. I'm glad I was there because I had to get the manufacturer of the water heater to answer questions that the plumber wasn't pushy enough to get. They would only give him half the answer. I told the plumber to ask the manufacturer, "How do you do this? How do you test this, and then, what should the results be?" He had to regurgitate that. We figured out that the problem came down to the water heater being the wrong unit.

American Home Shield has done a very good job of taking care of the needs that we have referred them to. They were right on it when I put in my most recent claim. The tech who came out was very nice and professional. He told us what was going on, what needs to be done, and how long it would take to get things together. They had to order parts and we had to wait but it didn’t bother me. The tech came back out when the parts came in and we haven't had any problems since.

The light socket was jammed up and it caused a problem. The electricians had to go in there and fix it. They were prompt and they quickly resolved the issue. Everything is working as it should.

I called American Home Shield to see if there was a way to have the schedule on when the contractor was supposed to be out. The lady called AHS and said that the office was closed but she told me that since the service call was still on, I could call back on Monday and make arrangements for when we could meet. I was under the assumption that it was only gonna be one part but the other part arrived yesterday. The contractor is now waiting on another part, which was why they didn’t come out on May 8. But I didn’t receive a call or email. I talked to the contractor this morning and they’re scheduled to come back out this Monday between 1:00 and 5:00. The contractor was professional as well as the lady. She walked me through and explained about the part. I’m still waiting for one part for my microwave too and that’s supposed to be towards the end of the month.

The guy that was sent for my toilet had to come back out, but he did do an excellent job. He was a great person. He did an excellent service, and he was excellent on being on time. He was professional. American Home Shield is a good company and you save money by going that route by having them. It's just that when I made a phone call, I never got a response. I had to call back twice before I got a response but once I got someone, it was great.

My most recent claim with AHS was for an electrical issue. But they haven’t sent anybody else yet. I had another one for an AC unit and one for a roof repair. Submitting the claim was easy enough. Them trying to find a contractor to come to do it wasn't very easy. For the roof, they had a hard time getting someone to fix the roof. I had to wait quite a while for that one. But the other ones were done in a reasonable amount of time. The technician they sent out was fine too.

I called and submitted my claim through American Home Shield and Superior Heating and Air was recommended, so I've requested for them. Then, I received a call from Superior Heating and Air to set up my appointment. We've gotten a technician out here fairly quickly, and the service was great. Our unit was taken care of in a very quick manner. We’re pretty satisfied with our contract with AHS.

It's easy reaching out to American Home Shield. The guy who came out was a real gentleman and he did everything right. We had to wait for a part but you can't expect technicians to have every part for every machine on the truck. Other than that, he did a good job. Overall, my two experiences with American Home Shield were excellent.

I called American Home Shield and submitted a claim by phone. It was very difficult. It was time-consuming waiting and holding. They sent me this thing and said that my contractor had been assigned and that contractor would contact me. But days and days went by, the contractor didn't call me. So I called the contractor and they said that as soon as American Home Shield had contacted them, that they had sent back to American Home Shield that they did not service Carteret County anymore.

I have a new air conditioning unit put in and it's working fantastically. The technician explained everything and he was kind, courteous, and professional. The service took around four hours from start to finish ‘cause he had to do some soldering inside. It has already been 90 degrees in the house for almost two weeks but it's nice and cool inside now with the new air conditioning unit. I've had American Home Shield for four years since I've had the house and they've been pretty good with me. You call and tell them whatever the problem is and then they assign a contractor. They come out, check it out and fix it.

This time, submitting the clam is simple. But when I couldn’t understand what the lady was explaining to me, it’s difficult. There’s a lot of language barriers. I had plug ends that were bad. The contractor came in and fixed them all. The one who was here prior to them told me they needed to get ahold of their boss to come out and get the wire fixed. Never heard anything back. A couple of months went, I ended up forgetting about it. I went downstairs because we just had our child, and I was like, “**. That still hasn't got fixed yet.” That guy that came out with the Best Heating and Cooling, the people American Home Shield sent out, fixed it. He didn’t wait any time trying to call everybody. He had enough experience. He did it himself.

We had a few plumbing claims. There were some faucets that needed service and a hot water tank that was making all kinds of noise. The techs came out and pretty much told me it had to do with the sediment. There was nothing that they could really do and from that standpoint, they recommended that I flush it. I did that and that didn't correct the situation. I have a feeling we're going to have to call in again because that valve where you do the flushing now has a steady drip. The hot water tank functions but it sounds like it's getting ready to blow out of that basement any day now.

American Home Shield has been helpful, and we appreciate them. They're super. Although we've had some issues here and there, we've worked through them and happy ending on all of them. We're happy that we have the policy.

When American Home Shield recommends somebody, it's okay for the most part, except for the washer. The people didn't contact me or respond very quickly and it was something that I needed to take care of so I asked for someone else. But the guy for the washer did an excellent job. He even drove 20 miles, took out a part, and came right back. Then the person with the icemaker itself did a good job too. He just did the maintenance, there wasn't anything wrong with it.

My hot water heater wouldn't stay lit, so it wouldn't make hot water. FBR Company addressed it very professionally and got taken care of very quickly. They had to replace it.

My wife called American Home Shield to file a claim and submitted $75. They sent Gibson Air Conditioning & Heating. Up in the attic, the service guy said some kind of fan went out and he replaced it. He was super cool. He told me exactly what he did. He was professional, and I was like, “Wow. I wish there was more like him.” Gibson was awesome. I would recommend them to all my friends. Getting American Home Shield was one of the best things I've ever done.

I had an AC problem and everything on the part of the tech was above average. He was excellent in his explanations of what he did for me and how he did it. He even told me how to fix another problem that I had. So, he was very thorough, professional, and very neat. But I find it difficult to submit a claim with AHS in a lot of issues. Before the AC guy came, I had another plumber come out. I have three bathrooms and if I call more than once about them, AHS would not combine them into one issue. I have to call three times to get three different things fixed, so that's a pain in the butt.

I sent in a claim for a rekey, and the tech did it pretty well. He was a pro. It was pretty, pretty neat. But my experience with the refrigerator guy was pretty bad. He didn't do anything. He told us that he didn't know how to remove the fridge and that we need to keep the fridge closed. The experience was like $75 wasted. I ended up paying someone from outside AHS to fix the refrigerator because for us, it was an emergency.

The contractor was prompt and they fixed everything. Submitting the claim was easy. It was really simple enough to get through and get my order in. Then I paid it upfront. It was a smooth process. American Home Shield is a great company.

I submitted a claim with AHS on Sunday online and somebody got back to me Sunday evening. The techs were here that Monday. It was good when they came out. They replaced my thermostat and they took care of it that day. I’m satisfied with AHS.

The very first claim I ever made was for four items - a knob on my washing machine, my microwave, the rinse aid dispenser in my dishwasher, and the refrigerator ice and water dispenser. I paid the $100 for a person to come out and it was David's Appliance that came that time. The tech evaluated everything, bought all the parts, and came in about a week later. He fixed everything in a few hours. The microwave worked, he fixed the knob on the washing machine, he gave me a new dispenser on the dishwasher rinse aid, and he fixed the water and ice on the refrigerator.

I noticed that my daughter's carpet was wet and American Home Shield sent this technician from Millennial. Ken, the guy, was nice. He said that it was a plumbing issue and not an AC one. He told me he was gonna transfer that service to the plumbing company, so he did. I just did an appointment for a plumbing company and they’re coming in on Thursday this week. The claims process with AHS is getting better. Before, whenever they pick up their calls, you have to wait some time. AHS is good and I will advise people to do it. Whenever I need them, they solve my problem every single time and I got no complaints so far.

The techs that AHS sent out recently were professional, on time, and thorough. But I almost wanted to discontinue the warranty because when I called on a service, I was told that it was not covered and I wasn't aware that it was not covered. Then, I got charged for the service call and I felt like it was a rip-off. But AHS told me that that's their policy. I understand that, but to charge someone $100 when nothing was done is a lot of money. That part of their policy should be reevaluated. If I called someone else, most of the time, service calls cost about $40. Then if the techs fix the work, then it goes towards the repair cost. Other than that, whenever I make a claim with AHS, it takes a good week for me to see a tech. If it's an emergency, then it's still between three to five business days.

When there was water coming from the bottom of the washer, the response was very fast. A dispatcher got ahold of me and said that Ivan with ADA Repair would be calling me and he did. They said that they would be here between 12 or something and Ivan called me 20 minutes before. Apparently, my flooring gentleman who put the appliance back did not seat the draining tube deep enough into the drain. There was nothing wrong with the appliance itself. Ivan showed me exactly what the problem was, got the zip tie and secured it, and ran the cycle to make sure that that, indeed, is what it was, and all was well. I was very pleased. I hope I don't have any more problems but I have the security of knowing that I can just make a call to American Home Shield and an experienced provider will come out.

We got a new water softener through American Home Shield. Just before we did that, the dryer was acting up. So, I decided to have the techs come out and take a look at it again. It was overheating. We weren't sure what was going on. They opened it and cleaned it up. There was something that wasn't quite working. The tech also found out that the lint had backed up in the hose going out, and we're going to have to get that fixed separately. It's been there for 40 years, but they used a flexible hose. The theory is that it's probably been punctured at this point and that's why it's starting to accumulate. We had the same problem a year ago that should have been fixed. They did a very good job and took that in.

I go online and place the order that way and pay my service call fee. And then whoever the contractor is tells me if I have a portion remaining. For our recent electrical issue, the contractor was great. The guy did a fabulous job. What it boils down to is the previous owners did some funky stuff and broke off plastic into the GFCI outlet. And we had no choice but to have it replaced. Otherwise, you couldn't use the outlet in that bathroom.

We hadn’t used the spa in a long time and I couldn’t turn it on. We’ve lived here for six years but whoever lived here before rigged the spa so that the button to turn it on was over at the box where the timer is and not at the actual spa and it had fallen off. We tried turning the dial and it still didn't turn on. The guy found out that the breaker was tripped over a wall outside. He told us to stand back and he hit the pump. It was no good. So, he replaced that. He put the button back on temporarily and he said that he was going to set the timer and to let him know if it works.

When I turned in a call sometimes, trying to state the problem according to what American Home Shield have to check off is a bit off. I can't give enough details. But that’s from the past. I recently tried to submit a claim online, but this time it wouldn't take my credit card so I had to call them. The tech was timely and efficient. Everything was good.

I had leaks in the faucet. It was easy to submit the claim and then the contractor that came out was pretty fast. They got everything resolved that day.

Technicians couldn't fix my appliance so American Home Shield gave me a new one. The only thing was that they delivered the machine but they didn't send the hose that's connected to the water and the machine. I've been with American Home Shield for 27 years. I'm sick and tired of dealing with them. There's always something. I can find another company.

The compressor in the outside air conditioner unit was kicking on and off. The tech worked on it and it's working good now. That's been a few days and hadn’t had any problems, so it's fixed. The tech was real courteous, knowledgeable and friendly. He was on time and he did a good job. The warranty is good because when you have something go wrong, you get it fixed.

This is the best thing that I've ever done. I love everything that Home Shield stands for. They are prompt in answering and taking care of your situation. They don't waste time. They tell you that the person will be there at this time, and it’s exactly at that time. I had a plumbing problem and the technician was so good. He just did everything. Wonderful. I’ll recommend a member and then I'll encourage other people to come and experience what I'm experiencing.

We had AC tune-ups scheduled. One company turned up to do the inspection and the tune-up. They highlighted a few issues with the system that needed to be followed up. Another request had to be placed for somebody to come out. It turned out it was The Montz Company who came out and they had no previous information about what was wrong or what needed to be done. Fortunately, the gentleman from AHS left a note on a piece of paper so I knew what to ask for. There were two different companies that came out and the continuity could have been a bit better. The second company coming out trying to pick up the previous company's comments caused a delay.

My commode was wobbling and High Priority Plumbing did a great job getting it locked down well. I also had an issue with the kitchen sink and they got that cleared too. They were fast and efficient. If I have a plumbing issue, I’ll request High Priority Plumbing. If you get a vendor that you like, record them and make a request for them to come back out. A year or two ago, a major Achilles’ heel in the claims submission process with American Home Shield was getting somebody on the telephone. But that has gotten a lot better. I was close to switching but they handled the claims process very well. They were horrendous with phone customer service but they improved it and so I’m very happy with them now. Everybody always runs maybe right towards the cheaper deductible but I chose the cheaper monthly premium and the higher deductible. So that's something people should do the math and see which one they think works best for them.

The washing machine’s motor and transmission were shot and when I submitted the claim to American Home Shield, it was very easy, effective and efficient. The contractor ended up replacing the washing machine. It was more cost effective to replace it than to fix it. The tech had broken English and I could hardly understand him but everything else was perfectly fine. AHS sent an email to us saying it’s gonna be about three weeks before we get a reimbursement check, which is the only hang-up I’ve seen so far. We had a different issue for the washing machine last year and it was rectified faster than anything. AHS is probably the best warranty company I have ever had to deal with.

Bay Appliances came to do my service on my dishwasher. They came for a couple of services. The tech was a nice young guy. He was very thorough and informational. Everything was good. Home Shield is an all right company. It seems to be quicker and easier for me to do a claim over the phone because I don't have a computer. Things are different now so I'm adjusting to it. For example, it took a month to get my service done. That didn't have anything to do with Home Shield. It's just the way it is. The process is just longer now and that's the only thing that's bad.

I had two recent claims, one for the circuit panel outside of the house, and then the other was for air conditioning unit checkup. Submitting them was good. But with my experiences, I am definitely gonna cancel. I'm not happy with their contracted vendors. Home Shield sent out a technician that was not thorough and professional. I paid $100. He was very quick and then in his report, he reported that he checked everything, and the levels were good, but that I needed a new unit.

I've been with American Home Shield for a while, and I really appreciate that the people that I talk to are very informative about what I need to know. They got speedy service, too. This week, my air conditioner was just blowing air. They sent out a technician. He was very nice and had great customer service. They sent Sierra.

There was a noise coming out of our dryer. I filed a claim and it went relatively smoothly. Someone showed up and repaired it in about a half hour’s time. There were some issues but nothing that wasn't manageable so everything's fine.

H and J Heating did a preseason checkup and they were very good. I like them. My experience has been very good so far. I also had American Home Shield on a house I had in Texas and they were very good with covering the claim.

When the guy from Fast Response came, he was telling us that it was something in the Freon line. I asked him about putting Freon and he said, “It's not gonna do any good. It's probably got a hole and we gotta find the hole. If we put it in and it starts leaking out, we'll have to come back.” He quoted me a price. He was going to work up the work order, how much a new one would cost. He said we’ll have to put new air, new furnace in. It was like $10,000. He said the AHS people would pay 3,000. Then I got a text message from somebody from Fast Response. I'm assuming that it’s this guy's supervisor. He told me he's working out of Indianapolis and he sent me a quote for $8,000. So then, I reached out to American Home Shield.

Smokey's Garage Door was awesome. The serviceman was very helpful, personable, courteous, friendly, and explained what he was doing. I only had one question with them, and I called American Home Shield and spoke to someone who did not speak English very well. She kinda took the lead on it and made sure that everything was okay. Smokey's Garage Door sent me a copy that they evidently invoiced to American Home Shield. I mistakenly thought that I was being charged an additional amount, but I was not. I just got confused. They handled it very professionally and very well and the process from American Home Shield was very good.

American Home Shield is a good company to have. They deal with my issues professionally and very promptly. I've only had one issue with the contractors and American Home Shield took care of it. Recently, the microwave was tripping the circuit breaker when I turned on my under-counter lights. They sent an electrician out who worked on the electrical panel. He was looking to see if there was something wrong with the circuit breakers and what the issue was that they were diagnosing.

My water heater is not brand-new but the same part was going out all the time. Heros Plumbing replaced the part last year and they replaced it again in January. Then, they replaced it again last month. Either somebody needs to replace my water heater or they need to do something. Heros Plumbing said something about the pipe going up to the vent. It wasn't installed right by whoever installed the water heater and the carbon monoxide was not flowing correctly. They didn't charge me because they said that wasn't covered under my home warranty. So, they did it out of courtesy, which was very nice of them because I had already called them multiple occasions.

AHS was beneficial when I got my washing machine fixed instead of getting a new washing machine. Recently, I fixed the disposal myself, so the techs didn't have to fix the disposal when they came here. All they had to do was address the leak. The tech that came was very professional and nice. But he said that the leak wasn't on his work order. So he just looked at it and told me what I could do, like using single pad toilet paper and these restrictions that normally you don't have on modern plumbing.

We faced an HVAC problem and submitting the claim was pretty easy and very seamless. Then Liberty scheduled directly with me and they were fantastic. They were on time and very professional. They hustled and got the job done. I've been very pleased with their work. But I've had a previous challenge in the past with a claim that I filed with American Home Shield where there was a plumber that we ended up using and then causing damage. I was trying to get a different plumber assigned to us to treat the claim but they only had one provider that worked the area so that was a bit problematic. So it seems like you end up being confined to the providers that they have and working in your specific area. If you end up having a problem with one of those providers for any reason or you're not satisfied with the work, I don't think there's many alternate options that they offer.

I had more than one plumbing issue going on so I needed to speak with someone over the phone to see if I had to pay two $75 or was it just one. They knew what to do so they got everything resolved. The plumber came right in and found where the leak was at and fixed it. It's working better. I thought I was gonna have to buy a new showerhead. All along, it was a busted pipe. Overall, it's good to have American Home Shield as far as having coverage over our home. Excellent in customer service and did everything there pretty quickly.

My KitchenAid dishwasher was making a horrible noise. The serviceman was out there previously to work on my oven. He listened to my dishwasher and said that it sounded like the motor. So, I put in another request. Sure enough, they ordered the part, came in, and installed the new motor. The claims process is super easy. Just log in, tell them what you need, and they get back to you quickly. So far, we've been very satisfied.

I was happy with the claim submission process. I've done lots of requests and they've all been easy. I just get online and it works. If you need to file a claim with AHS, do not do anything with the phone, the hold times are too long. Do everything online. It's a very valuable service, but they should leverage the online system. Other than that, the last time I needed service, the techs were able to quickly get me scheduled and they were on time.

We were doing some renovations on our house at the time and our contractor realized that the water heater was broken. It was pretty simple to put in the claim and then there was the payment that was required that we would have gotten back had no work been done. The technicians that were sent talked directly to our contractor and they were able to show him what was happening. They made sure that the hot water was working after the fact and the company we worked with also did a good job of calling in advance to make sure that one of us was here.

I did a claim online with American Home Shield and it was fairly straightforward. The hardest part was getting my model number on my washing machine but I figured that out eventually. On the whole, the submission process was easy and I'm happy with the end result. The technicians worked through some challenges with the refrigerator but they figured it out and the problems were resolved. The technicians were very professional and personable. The house was left in a nice, clean state. American Home Shield has been good so far. We've been fairly lucky that we haven't had any major issues.

We have a tankless hot water heater that still isn't fixed. Sometimes it works and sometimes it doesn't. I've tried to explain this to the plumber. We've had two plumbers and the second plumber said part of the problem is, because it's an older unit, it needs some parts put on it to help it clean itself out. American Home Shield denied that, so we still don't have a water heater that works all the time. Plus, they charged me twice for the service that was only supposed to be charged once. Finally, after five days, I got my money back. They also told me that I would be getting a phone call from the plumber and they would come out for a second time, but I haven't heard anything.

The pool heater was broken last week and when I sent in the claim, I got a response the next day. But it turned out the gas company never turned the gas on. So it wasn't a claim.

A contractor came out, did the tune-up and said that I needed to add some freon to the system. Everything was good. I also have one claim for the light switch dimming out. A tech came out and looked at it. He said that it probably had something to do with the power load to the house. He looked at a couple of the lights and did some stuff, and everything was fine.

We had some air conditioning work done and the techs were able to come out at the end of that week, which was fairly good for American Home Shield. It wasn't really that hot, so it wasn't a big deal. But the technician, Rick, pretty much saved the day. We've dealt with American Home Shield for many years and he was probably the best that we had. And we had three properties at one point where we had to do a lot of stuff. One issue took four months to resolve in the dead of summer and it was just terrible. So, AHS has improved some things.

The claims process was pretty easy and because my claim wasn't an emergency, it took over 24 hours to get back to me. When I called American Home Shield, they sent my information out to the appropriate people in my neighborhood. Then the company got back to me about a little over 24 hours later. They came out and fixed it within 30 minutes. So it was really pretty fabulous. It wasn't a big hassle. It was relatively painless.

When we tried to click one of the GFCI, it didn't work. Then some wire was disconnected. Daniel from SJDI Electric came and he connected all that thing. The only thing is that after he left, a day or two days later one of the GFCI in the bathroom wasn't working. We tried to reset it several times, it didn't work. Our son tried to click it but it didn't work. Also, all the lights have gone out, the outlets outside, in the front, in the back, and in the garage. Daniel just tested it and everything worked. But one day later, we clicked those things and they came on. Then after half an hour, it clicked back out. Our son said most probably it might have to be changed. We haven't called Daniel to have him come back out to double check. He just fixed it sometime last week.

The dishwasher wasn't cleaning. I had the contractor come out and the tech said I needed a new dishwasher pump. He came out and replaced it last week, but it's still not cleaning. Today, I'm going to call them back. I originally canceled American Home Shield because I thought the dishwasher was working okay. And then I wanted to reschedule but they had to refund my initial $100 and then charge me again and reschedule it. That was not user-friendly. I spent a bit of time on the phone with more than I would like to have. Other than that, my experience has been fine.

I love AHS. They helped me out with everything, like my washer, my dryer, my plumbing and my air conditioning. The air conditioning guy was amazing. The plumbers that I've used have been amazing too. Everybody AHS sent to me I have felt great about. They've masked up when they've come in my house and they've been respectful. I'm not gonna stop using AHS ever.

We've had two techs who showed up and the first ones did the work all right but they didn't leave any paperwork. They just stopped and left and didn't even say goodbye. Then recently, we had a routine maintenance for our air conditioning and the techs that AHS sent out found everything okay.

At Home Keys came out to rekey my home because I just bought it. When the welcome person called me to welcome me to American Home Shield, I mentioned to her that I would like to get that done, and she took care of it.

Some electrical outlets and some of our kitchen lights weren't working. I made my first claim to American Home Shield and the process was way easier than I thought it was going to be. I was pretty impressed. The tech who came was cool. When he left, the light that I asked him to fix was working. But pretty much right after that, it stopped. Other than that, the outlets work now.

When our Whirlpool tub wasn't working, I went to the American Home Shield website, created my account, and then selected what service I needed. It was really easy. At the time of service request, I was not given any information other than somebody would contact me. I then received an email within 24 hours that said it would be this company and they would get ahold of me to schedule. Then I got a phone call from someone from the company and I scheduled the appointment. The technician showed up but my husband had just left the house. He waited there for my husband to turn around and come back. He looked at the tub and found that it wasn't an actual mechanical issue. The tub worked fine, and it was an electrical outlet issue. He showed my husband everything he was talking about. Unfortunately, he couldn't fix the issue because it was an electrical outlet. But he was very informative.

We use American Home Shield in our personal home and we like the value of it. It's like protecting your car on a warranty. I would recommend them.

I was not having any AC downstairs, and so I called American Home Shield. A tech came out to service the issue, had to order a part and came back out to fix the problem. The issue was resolved. With American Home Shield, I like the ability to either get online and put in my request or call and put in a request. Then the service company contacts me. It's very easy.

AHS is an all-in-one type of deal and it's awesome to have. The tech that came out for my recent claim was very helpful and finished everything in one day.

My pump wasn't functioning properly so we called American Home Shield. As soon as I put an issue out there, I got the contact information of whoever was coming out. The process was way easier than I thought it would be where it would be a whole bunch of back and forth. A service person was there the next morning. He initially said between 8:00 and 9:00. He was there at 8 o'clock. He called on his way to let us know. He was very quick to diagnose the problem. One of the propellers inside the pump broke so it wasn't pumping all the water appropriately. The afternoon of the next day, he came out and fixed the problem. Since then, the pool has worked perfectly. There was also a crack in the lid to the filter. The person replaced that lid as well since he was already there. Everything went so smoothly.

When I signed up with American Home Shield online, it said that the copay was $75. So when I called for my stove problem, I thought the copay was supposed to be $75 but they told me that it was $100. I got the highest package, the triple package, but I couldn't talk it over with the intake customer service rep 'cause I didn't have the package yet. So I went ahead and paid the $100 for that claim. Other than that, the service was good. The service person fixed the issue with the stove.

I'm not mechanically inclined, so it's really ensuring that I can call American Home Shield and they'll send somebody quickly and for the price that we pay per year, it gives us a lot of freedom. Everything has always been good with getting ahold of somebody, if we need to talk to somebody or if it's just automated. Within 15 minutes after my wife put in a claim, we received a phone call and the contractor immediately came. They spent a long time diagnosing the problem and fixing it. Our central air is old. But they still got it all back to work.

Everything with the claims process was very simple. Everything is done online, except when I have an issue and I have to call in. Since it's outsourcing, it can be a little frustrating. But AHS got my resolution after a while. They dispatched Sears to me for the fridge and Sears was professional and on time. We're just waiting for a follow-up but we had a good experience with them.

There was a leak in the faucet. I went online and somebody called me back and scheduled an appointment. But they didn't have enough people to repair. The repairman couldn't come the next day or the same day. The repairman went to the store and bought a part. It took four days to actually repair the faucet. But it wasn't an emergency so that was okay. I really like American Home Shield. I don't have to look for a repairman. They just come and repair any issue. I have to pay the premium but it's worth it. They have been good and I've been telling people about it.

We kept getting disconnected with whoever we were talking with on the phone and we were about to email a supervisor some literature that said American Home Shield was supposed to cover what they were trying to make us pay for, and we got disconnected again. She never called back. So, we waited all day Friday and never heard from them. It was 6:00 already and it was the weekend, so hopefully they would call Monday. We got busy with kiddos and we were going to call today. I have no idea where we stand with our case. Meanwhile, our water heater is still leaking and broken. So, we're trying to get that fixed but we're upset about the whole process because they were saying that we would owe $1,185 for this stuff and what we saw that they should be covering.

The tech that came to fix the leaking faucet was wonderful. Everything went great. It was super easy to file the claim. I'm very happy with American Home Shield.

For every time that I've had a problem, American Home Shield sent someone and the problems were fixed. The recent tech was good. He solved the problem quickly. If I submit a claim online, AHS just automatically assigns someone. I try to do it online because when I call them, it's a complete disaster. And this is coming from a person whose main language is Spanish. The people that they have can barely speak English. You try to explain things to them, but they don't get it. They would not listen to you. They go by the script. I was like, “No, I'm trying to explain to you.” But they don't understand because their language ability is close to zero.

The contractor replaced the heating element in my dryer. They did excellent work. I had an excellent experience with AHS.

Hugo, the tech, did a good job and I appreciated him coming out. Also, American Home Shield was very prompt in paying for our claim and not squabbling about it. Some companies say that you've got coverage, but your refrigerator is gray, and they only do white ones. So, it was nice that they'll work on any color of the refrigerator. Hopefully, things will be just fine with the fridge.

Our washing machine started to make squealing sounds. At first, I thought it was just something that a piece of an article of clothing was making. It continued to happen and continued to progressively get worse. At that point, we made the claim with American Home Shield. A repairman came out and did an inspection. He found out that there was a piece that supports the entire drum that was broken. That piece is no longer manufactured or available. The repairman said that the machine was not fixable.

The power had gone out in the bathrooms and the garage and the tech found the source and fixed it. He was professional and fantastic. Everything went well with the claims process with American Home Shield. I was very pleased. Everything we've asked them to do, they've done it in a timely manner.

I reached out to American Home Shield over the phone. It was my first time using it and I wasn't sure what was fully covered. The representative was the one who told me that this was covered. It's a home that I've just moved into that I've had renovated. When I told them that, they said that a locksmith can take care of doing the change-out of the keys. I did not know that until they made me aware of it, so that was very appreciative. I followed up and used them once I moved in. There was a quick turn on scheduling someone. He was very professional, he showed up when he said he was going to and was very quick in resolving the issue. I was very satisfied. American Home Shield is something that everyone should get. You never know what's going to happen and when you're going to need it. When you need it, you're grateful you have it.

Requesting for a service is easy once you get in online and I've had no problems. I spent a good week and a half trying to get back into my account. It looked like I had to add all my service addresses and attach my username again. But once I figured that out, it went very smoothly. Normally, four seconds after you click the submit claim button, you know the service contractor that's coming and you have their phone number information in case they don't get in touch with you. A&E Services came out for the dishwasher and then, I had Realty Rekey. They came in the same week but both of them went exceptionally well. There were no issues and they were very clean.

I had a light issue and the contractor found the issue that was due to wiring. Everything was resolved. I was very happy. But processing the claim really took time than I expected. Also, the deductible is a $75, which is little bit expensive.

Some things we have done have been quick responses and quick turnaround times. Others just seem like it takes a long time to get approval for any type of parts or replacements. Plumbing, garage doors, electrical, all that stuff were always really smooth. The heating and air approval seem to be the harder ones and longer wait times. Most of the companies that come out providing that service in our area will not use American Home Shield because they say it's hard to get payment and hard to get approval for parts. We're limited on who we can use in our area. Like the electrical person that came out, he drove two and a half hours away and we have electrical people here in town. Our plumber had to drive an hour away too, which were all great people and I would recommend them any time. That's the only thing.

Submitting claims is a simple process. But American Home Shield's contractors don't want to work. Two of their contractors, previously, cheated me. They took the money and then they said, “Oh, this is a problem. This is not the problem that the washing machine was leaking.” I told him I saw the water and foam out there. He said, “No, no, no. It is the pipe is leaking.” And he lied to me. I had to ask for a second opinion I had to call five times to get back.

The repair guy fixed my refrigerator with the bad freezer and the ice maker. Then my washer was messing up. I had it worked on once before and American Home Shield was on top of it. But I just went ahead and replaced it because it was leaking somewhere through a spill. The repair guy is very pleasant to work with and he talks through and tell me what's wrong and what’s not wrong, and what I should do. AHS responds very quickly to my request and I'm very happy with their service so far.

My clothes washer flooded the kitchen. I called up AHS and they were very good in receiving my service request. Unfortunately, this happened on a Saturday, so,= I couldn't get a plumber until Tuesday. When he came up, he spent about half an hour to 40 minutes and told me that the problem was a plugged line. Then he cleared it and he was very courteous. I also submitted a claim for my stove and the techs did very well. All in all, I get a pretty well and prompt response from American Home Shield and I'm very happy with them. And since I got the warranty, I don't have to worry too much about my appliances or my home in general, and I'm not apprehensive of something breaking.

I had trouble with the air conditioner before and the ductwork had to be changed. However, American Home Shield didn't want to cover it and there was no other way of having it done since it was an older model. With that, I was going to cancel out after all these years. But then finally, they gave me some credit on it on the extra money that I paid so it helped me out a little bit and I appreciated that. Recently, the AC didn't seem to work in conjunction with the thermostat. Appalachian Craftsmen checked everything over even the filters. It's working okay now. They did the original installation of the air conditioning. They're a very nice company, I prefer them, and I wouldn't want another company to come out. I would definitely recommend American Home Shield. If you're with the company for almost 18, 20 years, there must be a reason, right?

Since a tenant moved out, I had to do a claim for the AC and for the plumbing. Once I go to American Home Shield and pay the deductible, somebody will call and they give a four-hour waiting time. They come out and they don't make me wait long to have the appointment. Everybody's really nice and helpful. For the plumbing, the contractor came out to fix it, and they didn't. Nobody moved in until Saturday when they said that the plumbing was still working. So, then, the plumber came out today to fix it. The toilet wasn't flushing. My experience with American Home Shield has been awesome. It's worth it.

I liked the repair people. My AC unit wasn't blowing out cold air and they responded well. They showed up the same day. I would definitely refer AHS to friends. Instead of paying a whole bunch out of pocket, they're only paying a certain amount. It's also easy to schedule everything and they definitely take care of you. Customer service is okay as well. It's good.

The website of AHS was good and self-explanatory. They gave me a phone number that I can call the contractor. Or the contractor would call me and give me a time and a date. The contractor called and told me a time and a date. I just had to call him about when the part arrived, ‘cause he told me when the part arrived, he would call me. I felt it was taking a little too long. I had given them a call myself and asked them about the part, which he told me there wasn’t any yet. When the part came in, he called me and told me when he would be coming over to the house and he did. The contractor was good. He explained everything before he left.

My water heater was making this really loud banging noise and I made a claim for it on the 21st. AHS assigned Alpha Omega as the contractor and I called them. They had a guy come to my house within 30 minutes which was pretty cool. He told me that my water heater is 30-plus years old and it needs to be replaced. The gas control valve is not functioning properly anymore. It's hard to stay lit so we have hot water intermittently and it still makes the really loud banging noise. He submitted a request to AHS.

There was a leak in the mixer that turns the shower off and on and the service provided by the contractor, AM PM Plumbing, was very good. The only problem that I had was that on the gentleman’s second visit which was when he put the mixer in, he just left. He didn't leave me any paperwork as to what he did or even ask if I wanted the part. He should have left the paperwork right then and usually, they do and have you sign it. The man who came out was very polite and explained but maybe because I had company come in from California, everything got very chaotic. Other than that, he was very fast and efficient. I called AM PM and they said that they would check on it for me. I finally got an email from somebody that said that he had already thrown the part away and the lady sent me a copy of the paperwork that the gentleman signed.

American Home Shield is all about customer satisfaction. I had them before when I had a home in Virginia Beach. I used someone else when I was at my home in Ohio and even though they were okay, I wasn't satisfied with them as I was with American Home Shield that's why I went back. Recently, a contractor came out and looked at my TV. They were very professional and courteous. The last time I spoke with the tech, he said that he was going to see if he could order a part. If not, then he was going to have to do a claim to replace it. As of now, I'm waiting on to hear from someone. I haven't heard back from them or American Home Shield.

I always have contact with whoever the provider is when I file a claim with American Home Shield. They have excellent service. The garbage disposal wouldn’t turn on and it turned out to be a bad breaker. The contractor came out and it was all fixed.

All the technicians who came out were nice and explained all of it. We were very impressed. The quality of repair done was very good. Having a home warranty keeps the repair in a budget type of arrangement. You don’t go over and it’s constant, which is a big deal to me. American Home Shield should continue to send people out who can do the job and get it done quickly.

The techs showed up on time and they were professional. They fixed the dishwasher.

The spa emptied itself. It wasn't climbing for a couple days 'til it got hot. When the pool person came to service my pool and turned it on, it started leaking and spraying out from the motor and the prime area. We thought the motor burned out and he told us to keep it off until I get somebody out here because this will drain my pool. I had issues with the spa equipment too but I can't check it until I have it looked at for leak detection and American Shield does not cover that. But the pool person was very well-versed and polite. He changed out the gasket of the pool. He was very thorough. He was on time. It was a very good experience. Also, American Home Shield scheduled the service around my schedule, so it worked out fine.

We've had a couple of different guys come out over the couple of years we've been here and you can tell when they're knowledgeable or not. The tech that came out for the dishwasher had a lot of knowledge and a lot of science and helpful information. So we were definitely happy with him. Unfortunately, this is the fourth call-out we've had on this dishwasher. He looked it over and he explained things to me, but there was not a whole lot we could repair. But he let us know that American Home Shield also gives us the option to sometimes cash out or get money for a replacement. He let us know what our options were while giving me the science on what was wrong with the thing. Also, it was pretty quick and easy to submit the claim online. But I wish I could get the technician that I liked before we go to another company. Because every time we've called out for something, we always get somebody new every time. Other than that, everything's been good.

A lot of times there's an English barrier. I only speak English. So, sometimes, that's a bit frustrating to understand some of the folks on the phone. But that's my biggest complaint. The company had to replace the whole furnace, which was odd. But that's what they needed to do. However, I had to pay $830 out-of-pocket because they said they had to do modifications, which meant when they removed the furnace, they had to cut pipes, and then reattach the pipes. And for some reason, the warranty didn't cover that.

American Home Shield is a third party to initiate contractors to come out and work issues, and they do that fairly well. The cost of subscription is less than the cost of repair for major issues. But they could do improvements in the process time and the trust between the contractors and the company. For instance, if one contractor is assigned an issue to resolve that when one contractor says that the issue is not fixable and that they must proceed with replacing a unit that they trust that the contractor is telling them the truth and that they are experts in the field. But it took six months to almost eight months to fix a dishwasher when the first contractor indicated that they had done all that they could and the unit was not repairable. It took three to four contractors with more than one, second opinion or third opinion, to proceed with that process.

Techs did some diagnostic testing on my AC to try to see if they could figure out what was wrong with it. It was determined that there was not any kind of cooling liquid in there. It wasn't keeping any in it. The AC wouldn't keep the charge. They said that the unit had to be replaced because there was something wrong that couldn't be replaced for the unit itself because of its age. I got a new unit put in and had to have new coils put in as well. Now, everything works perfectly. American Home Shield has been really good. There was a little bit of frustration with the electric part but that was neither here nor there.

I have a hard time understanding the reps taking the call for service requests. It's kind of frustrating sometimes because I would have to keep repeating, they would be saying the same thing over and over, and I could kinda get aggravated with them. I had one bad experience with one of the ladies and she hung up the phone on me. I was very upset about that. I called back because I never got through concerning my situation and it was a guy that next answered the phone. I told him what happened and he told me he was so sorry that happened. He was able to give me the correct information and he did a good job of handling it. That was very nice of him.

The water heater went out and it leaked water all over my house, the hallway and a little spot in my closet in my master bedroom. It also went into the front bathroom and it messed up the floor in there. This house was built in 1981 and it looked like it might have been the original hot water tank. But the service guy got in there, found things that wasn't up to code, and that was wrong. He said that if he'd pull all this out and put the new in, the water heater would be up to code and we'd be good to go. That was what he did and I was quite pleased with his work. I've told people at work that if I didn't have American Home Shield, I wouldn't know how I would pay for the stuff that had to be fixed 'cause it was so expensive.

My husband suggested American Home Shield. Someone from his gym recommended it and I was skeptical at first because I was like, “We're gonna pay a monthly payment on something and we may never use it.” But it has been awesome. I'm glad that we went with them. I submitted claim for an outlet in the kitchen. When you plug something in, it's plugged in, but then a few seconds later, it turns off. AHS said that would submit the claim and the contractor would contact me. The tech said he was would put a new outlet in and he showed me what the old one looked like. I see the outlet there before and it was like, “No, I'm not gonna use it.” Now it's functional and I can use it as part of my kitchen.

You submit claims online. And most of the time, most of the time, they're very fast. And they get back to you and say, "Okay. We're gonna send this contractor out." And then they do. American Home Shield addressed our issues wonderfully. One of the glass doors of our oven shattered. Bobby came out very soon. Also, we were having problems with the icemaker. Nana who was doing that Samsung refrigerator took ages. They kept in contact with me, but they couldn't find somebody to come and do the work at the times that I was available. They kept saying, "Sorry, we can't get somebody on that date. Here, have some more dates and choose from that." And they sent five boxes worth of whatever we needed. That was sent very quickly. AHS is peace of mind and very good value for money.

We had a problem with the icemaker and submitting the claim was pretty simple. The service went fairly well but it was a little bit lengthy in the time to resolve. There were some issues with the tech being able to get the part and there were some things where it was on backorder, so that took a little while. But he was very communicative with regards to informing us of delays. He was also listening to some of the information I had about troubleshooting and different replacements that had been done prior to him coming out, in order to get to the final resolution, which was satisfactory.

The ice maker on my refrigerator went out. American Home Shield got back to me in about two days. The vendor that they sent out was excellent. The tech was Aaron from Good Guys Home Repair. He was very professional and he knew what he was doing. He's an asset to the company. Aaron had to order a part because the refrigerator is old. The part came in about a week. The ice maker has been great since the repair. I also didn't have any problems with the first claim I made with American Home Shield. The guy that came out for the plumbing issue has been with the company for a while and he knew what he was doing. It's excellent when American Home Shield sends out people that are experienced. The service was pretty timely and exceeded my expectations.

I feel great about submitting a claim to American Home Shield because they don't take that long to get what I need done. When I called in a claim for a leak in a pipe, I was told that a person couldn’t come out until the following day. That still was good. I called back to try to cancel the service and see if I could get a person that day because I still had water leaks. But American Home Shield couldn’t find anybody. Everybody was tied up.

American Home Shield is a nice safety net and I've been very fortunate that the reps have all been very professional and helpful. The recent claim experience went extremely well and I was very pleased with it. The serviceperson was efficient. My dishwasher isn't leaking anymore.

Our lights were flickering and we had a contractor come out the same that same day we filed the claim. They diagnosed the problem and fixed it. I just love American Home Shield. You get online and you submit your claim. Then they send you your information about the person that's going to come out and contact you. They take care of it and it's done.

We've had American Home Shield for five plus years. In the last year, they've gotten so much better. They've improved a lot. They're very good. Recently, I submitted a claim online for a garage door opener and it came back right away that they had assigned it to the technician and that they would be in touch within 24 hours. The tech reached out to me on a Friday and the tech came out on Monday. He fixed the problem. We also had our air conditioner go out and they replaced that.

American Home Shield is pretty quick to get somebody out to fix what the problem is. The people that have come out usually take care of it. I recently had the AC worked on. The tech told me what the issue was and he took care of it. It leaked some Freon and he put some. I've had Excalibur here before. Their company is very good. I'm happy with American Home Shield's service.

The AC unit was not cooling off. Apparently, the thermostat was communicating to the air conditioner to cool down and it wasn't doing that. So the tech replaced something. He was here for about 45 minutes and it was done. My coworker asked me about my AC and I told her I really love the service because she could just call American Home Shield and they will have somebody come out. It's usually within a day or two, if not the same day, that somebody comes out. It takes the stress out of trying to find a contractor or service provider. I'm a single, middle-aged female, and it helps me a lot not having to try to find reputable service providers, knowing that it's gonna be done timely. Also, filing a claim is so easy.

The garage door opener would go up, but it wouldn't go down once it goes up. You couldn't let it back down from the remote in the car or from the panel on the outside of the door of the garage. American Home Shield had a technician out here the next day. We thought we got it repaired that day. It was working. It was on that Wednesday but on Sunday, when we got ready to let it down, it did the same thing that it was doing before. So, I had to call the technician back. It was a different issue supposedly when he came back. So, based on that and the age of the garage door opener, I told him that I wanted to replace the whole garage door opener. Everything's working fine now.

There was a water leak and the contractor who came out was great. They rectified the issue.