American Home Shield Reviews

I submitted a claim online and Epic contacted me within 45 minutes. The blower motor thing broke and it was addressed well. The tech said he had to go back to the shop and get approval for it through the warranty company, and he came back the next day and fixed it. I've had three calls with AHS and the techs have all been perfectly fine. The techs have done a good job. With AHS, it's good that if the furnace goes out, it's not going to cost us $5,000. It's like we’re never gonna have a lot of money come out of our pocket.

We are not enjoying American Home Shield’s service at all right now because I haven't got any results. We're waiting right now. I’ve been calling back and they haven't given me any kind of result. We have a claim for the plumbing. Paul was pretty nice and honest, but they got it misinterpreted because I told them that when I wash dishes, the water goes into the dishwasher. So, that was why they sent him out for their appliances but there was nothing wrong with my appliances. AHS could do some communications improvement. I called them about six times but the representative. The rep said that she’ll email the manager. I haven't heard anything from them.

American Home Shield is a good insurance policy. The fan in the oven was broken and couldn't cool, and initially, I put the request online with them. A contractor came out but they didn’t think it was a problem. So, I called AHS back and they did a second opinion. Tri-State came out and they said the oven needed to be replaced because otherwise, the oven can't cool and our cabinets can catch on fire because there's no other exhaust. So thankfully, they came out and fixed it at that point. The techs were great.

My stove kept going off and it ended up being something in the back needed tightened up. Two techs got it fixed but my dishwasher is still not fixed. It is not draining. American Home Shield sent a GE tech out but he said it was not a GE appliance. They sent another tech out and he said we needed a plumber. I haven't heard anything back and that was a week ago. AHS should improve on their timeliness of sending vendors out and their follow-up response when it's not corrected.

Whenever I've had a problem, AHS has always gotten someone out to check on it and always worked toward resolving the problem. I called them to put in a claim for the heating system and there was a little wait on the phone to get someone, but it wasn't bad. Then, Myers Comfort Specialist of Montgomery's tech came out to check the system. Once he had done that, he came back and let me know his findings. He also told me to contact them again if I had any more problems. Since he came out, everything has been working well.

Having American Home Shield gives us peace of mind. When my oven had issues, they responded quickly and sent somebody out to look at it. It went great. The tech fixed it, and he did a good job.

There was an issue with the light in my garage. The whole thing up on top of the ceiling blew out. So, I called American Home Shield and they made an appointment. Somebody came down and he fixed it. The only thing is I'm paying AHS 68 bucks a month, and then when somebody comes out, they charge $125. I know everybody's got to make a living, but AHS could make it less expensive. Other than that, they're reputable.

My washing machine stopped working. The AHS rep I talked to answered all my questions when I submitted a claim. She got me set up for my service appointment. The guy took it apart and figured out the problem. I talked to American Home Shield. They said it was gonna be two months to have them service the washing machine, so they just ordered me a new one. The tech was totally professional and even came two days early.

Water was leaking out of the bottom of my toilet. I called on a Monday and the contractor came out on a Wednesday. I had a good experience with AHS and their contractor.

My dryer stopped heating. I submitted the claim with AHS by phone and it went great. They answered all the questions I needed. The tech was able to fix it right away and it's working now.

Negative 9 if I could give it. Signed up for a new contact in January and it would take effect February 7, 2022. Started spring cleaning 2/10/22 by cleaning out the cabinets and re-organizing them. I have an old faucet and the pipes are under the sink behind a panel. It smelled musty so I removed the panel and cleaned the area. I was not sure if the mustiness was from being on a flat or something else. Since I had this new contract, I scheduled a tech out to investigate this. Old faucets sometimes cannot be repaired, so I picked up a replacement just in case. Paid the service fee to have the plumber come out.

The light was out, the ice maker didn't work and we also came to find out that the water wasn’t working in the refrigerator. The tech showed up on time and took care of all of it in less than 30 minutes. He was very helpful and positive.

So far, the service is good. The only thing is sometimes I wish they're a little more timely. I had a pool heater, and they ruled that it was completely dead. They needed to replace it, but it took forever to get the approval to move forward. Generally, they are fast when you first contact them. But when you kind of need a part or a replacement, that takes a long time to close the deal. I have a claim right now with a stovetop where the repair person said there's no way to repair it because the parts are so old. No one's contacted me to tell me how they're going to go about replacing it.

The contractor gave me a window of 12:00 to 5:00. I was here until about 12:30, but I hadn't heard from them. So I called and I asked if they could narrow the window or tell me what was going on. They said that the tech had me last on the list, so it'd be more like 3:00 to 5:00 and that he'd call me 30 minutes before he arrives. So I said okay and since it was 12:30, I decided to drop my vacuum off, pick one up, and bring it back to the house, which was nearby. I went over there and came back 30 minutes later. Then, I got a message saying that the tech had been at my place and gone. So I called them and the rep talked to the dispatcher. Later on, they decided that he would come back. So, he came back and he appeared so disinterested in the job.

It was really easy to do an online claim to American Home Shield. I got the contractor's name, address, and their phone number. The guy that came out was awesome. He was on time. I called them and said, “Please call us ‘cause we don't live with my mom.” My mom doesn't like to have strangers in the house without somebody being here. So, they called us and they let us know that he was coming. He was very polite. He troubleshoot the situation. We thought we had it remedied but didn't. So, I called them back and he was back out within the same day. He capped it off and he gave my mom an emergency number and said, “If it goes out again, call me right away.” They went above and beyond what most heating companies do.

Everything that American Home Shield has done has been great. On my most recent claim, we had to have a new motor for the heating unit. The tech had to order a part, but he was back in two days to put it back on.

My dishwasher stopped working and the claim process was easy. I went in and gave the model number. J&W called me and scheduled an appointment. Techs came out, spent 15 minutes, fixed the dishwasher, and it's been good. So far, American Home Shield seems good. It's a little pricey but there'll be other things that I have to have fixed. A lot of the warranties I've had on other homes were not American Home Shield and they were a pain. It was challenging to get someone out there to fix something, like an air conditioner.

My icemaker had stopped working. The guy arrived and did the job in a timely manner. American Home Shield’s service is pretty good. I pay a little more than I wanted to pay, but I'm okay with it for now.

Last year, I had a leak in my shower leaking down to the main floor and the people who came out said there was nothing they could do about it. I was out of $100 for nothing. I called AHS and told them the contractor didn't fix anything. No one ever got back to me during this pandemic. I wasn't happy and I almost canceled the warranty. Then, I filed a claim for the heating and AHS had a glitch in their system. They asked to enter my information into the automated system and it didn't read it. I had to request for a person to come on the phone. That was two weeks ago. But it wasn't a major issue, it just took a little longer to submit the claim. Also, the contractor who came out for that, AAction Air Conditioning & Heating, was wonderful.

AHS seems to be doing the job, so I'm happy. I've had the same repair company out twice and they did excellently. They would call me right away, the same day when I'd call in a claim. They were also out the next couple of days. They were good.

The service has been really good overall. The last guy took six times to fix my dishwasher but he fixed it without buying any parts. He figured the problem out. I would recommend him and AHS to anybody. Having AHS is very good. But my husband made a decision to transfer to another company. So we're going to have to cancel.

I submit claims online, which is very easy, and I haven't had any problems with American Home Shield. I've been in a house for four years now. I came from out of state, and almost immediately, we had a problem with the air conditioner where a wire burned out. It was 100 and something degrees, and they were right there, and I've been in love ever since. A-US Air Conditioning recently came out and I like them too. They came, figured out what it was almost immediately and they never spent over 20 minutes taking care of the problem.

We had three claims with AHS. One with burners on a stove, one with a washing machine, one with a dryer. The technician seemed to know what he was doing. The issue on the stove was the burner. He had to replace it with a like-for-like because that's all he was allowed to do. The product that AHS paid to put in, we already know, is going to go out again. The better alternative product was cheaper, but AHS wouldn't allow him to put that in. It would have been a cost-savings and it would have been a better product. But because it didn't have the UL listing number on it, he wasn't allowed to put it in. As far as the dryer, they paid for a replacement heating element, which he replaced. On the washing machine, the issue was a bearing. Because they don't source the bearing separately, he had to order a completely new tub, which is on backorder. We're still waiting for that.

All the vendors American Home Shield use are decent. Recently, the control switch went dead so the contractor came out. They were able to get to work and they ordered it. Within a couple of days, they had it back in my house. I had one issue a year or two ago with AHS with my microwave but we got that resolved. But I gotta call them back for the same issue. It was two different companies. It was a little cluster, but overall, it's a good service. It's very hard to understand a lot of their representatives. And when I ask for a manager, there's always a, “Oh, somebody’s busy. We can't do this.” They've been good so far, but they always can improve. The price is going up. And sometimes, the service is not as good as it should be.

The water tank released randomly on its own without hitting the handle and I had pipes leaking from my third floor. Anywhere Plumbing was able to come fairly quickly and they fixed both problems. But for the toilet problem, they came in a couple of days after I called to request the recall and they solved the problem. So, it was smooth and the technician was experienced and knew what he was doing. He was a very nice person. The plumbing experience was good and Anywhere Plumbing did a great job.

American Home Shield is good and saved us a lot of money. I utilized the service ‘cause the blower motor went in my heat and they were able to help. A technician came out but didn't have the motor to fit my system. They had to order the motor, and someone else came out. The second guy was good. But I was a little confused about my contract. I thought it was 60 something dollars, but apparently, it’s 70 something dollars.

Superior Appliance Repairs did a good job. They showed up timely. AHS works well, too.

The ice dispenser on our refrigerator wasn’t working recently. The tech said it was the little plastic part inside that had to be fixed. So then he had to come back once that part came in. It took about eight days. It's okay now. We've been satisfied with the people AHS sent out. This is our second home and we're not here all the time. We like AHS for its convenience. AHS is worth the money to spend every month for that.

A tech from Oasis Heating and Air came out. He had the parts needed on the truck and fixed the issue I had on the same day. He was also timely and responsive. He let us know what time he was going to be there and the next day, he gave us updates on times. You don't get that from a lot of contractors anymore and AHS should put more companies that kept time like he did.

My microwave went out. The technician was at the house. We tried to take the power off of the microwave because it's a 230-volt microwave. So, he went through the breaker panel to try to find the breaker that isolated the microwave. When he left, I noticed that the heater no longer worked in my upstairs part of my house. So, that was another call. The people that came for the heater said that the problem was there was no power to the heater, so I needed an electrician. So, we put a call in for that. When he showed up, he replaced the breaker. The heater is working fine now. So, the issue for that was all breaker-related. The original technician was taken off of the project. I don't know why. And they are coordinating a new one for me. Overall, things are working well. The people that American Home Shield have sent seemed knowledgeable and have been very polite.

American Home Shield is a good service to have for homeowners. I scheduled two different contractors to come this past Monday. One was coming for the dishwasher and the other was coming for the garbage disposal. The contractor who came for the garbage disposal arrived and completed the service request. The other one was supposed to come on Monday but they never contacted me to say they weren't coming or that they were running late. I contacted American Home Shield to let them know and if they could take that request out of the system and top dispatch another company, which they did. Another company came on Wednesday and started the work on the dishwasher.

I had issues with my washer and dishwasher and the service that I received was good. The person came almost immediately to check both. The washer was fixed a couple of days later but I'm still waiting for my dishwasher that should be replaced but I have not heard anything. The person did what he was supposed to do. But it seems that this was outsourced to a different place so it's a different company.

The unit was not coming on. Sometimes it takes a couple of days for a contractor to come out. It was really cold so I'm glad American Home Shield was able to get to it the very next day. We had to spend a day and half without the heater. But it has been fixed. Prior to that, we had an issue with the actual service on the dishwasher that was to be replaced and we're still waiting for a new dishwasher to be brought in. The one that they brought last week was damaged when it arrived. Luckily, we found out that the dishwasher was damaged when it got to the house before it was unloaded off the truck. So, we're still waiting on a dishwasher. It has been more than a month. Things like that should be expedited.

I had a garbage disposal that stopped working. The techs were very professional. Everything went well and as planned. I was happy with the service.

The most recent claim I had was for the garbage disposal. The claims process went pretty good but there was a point where they were trying to replace the garbage disposal with a cheaper unit because they had similar specifications. They eventually put the right one in, I just had to be like, “Hey. No, you gotta put the right one in.” Other than that, we haven't had any problems with AHS.

I had a fantastic experience with Prayco Plumbing Heating and Cooling. I would 100% use them. The tech was amazing. He explained to me exactly what it was that was out. I had other questions about other things and asked if the company would be able to address them and he was very nice about it and gave me honest answers.

It was cold outside and someone external from my household used my water hose without asking me. So, it caused the hose bibb to crack and it ended up flooding into my basement. The next day, I called the plumbing company that was listed on the tags on my pipes and they were unable to come till a week later. Also, they're not under American Home Shield. The next day, I called AHS. They tried to give me another company, which I declined. Dave and Sons was the third company and I said that I would rather go with them. They called me and we made an appointment, and they came out the very next day. On the same day that they came out, they came back about five hours later and fixed it.

I had a claim for the pool and the guy was out here the next morning. It was amazing. When I have a real problem, I'm a super happy customer in a lot of ways. But then, when I really, really need AHS, I'm not really sure that the delivery is there. So their service is kind of a hit or miss. Sometimes, it's amazing. But getting through call times is so frustrating. I'm about to put a third house with AHS but I do debate that because what I'm paying for my warranties are astronomical figures.

AHS contracting relations department has my file to fix my freestanding icemaker from last six months due to their vendor not showing up for last 30 appointments, vendor Sunline appliance only came in October 2021, took out all parts from freestanding icemaker, broke the cover of the door, kept all open parts on floors with nails, never came back to fix it after parts has been arrived on November 23, 2021. From November 23, 2021 I am calling American Home Shield twice a week, every representative says they are sending email to contracting relations department and will hear from them in 24 to 48 hours. Almost waiting for six months, contracting relations department is never calling me or sending me email how they are going to rectify this issue. Such a waste of time. Can not rely on this company or their vendors who doesn't have value of their customers.

I am appalled at the level of bad service from this company. If I could give them less than one star, I would. This company partners with one star contractors. They tell you which contract you have to use and if you have trouble with that contractor, they provide little to no service to assist you in resolving your issue and getting your service call completed. The representative are very good at asking for your credit card before placing your service request. They are also excellent at informing you that they don't employ these contractors, they just refer them. If you need a receipt for any work they have done, you have to call the contractor and get it yourself. If the contractor doesn't call you back, please keep trying them. If their representatives give you wrong information, they take little responsibility. They are excellent at taking your monthly payment. I do not recommend this company at all.

We had a policy with American Home Shield in California for years. Because of the service they gave us, we chose to go with them again here in Texas. We've been in Texas for two years. Everything that American Home Shield has done for us has been a plus. We had a couple of things that had to be checked. American Home Shield's policy is, if they can't fix it then they replace it.

The drain on my faucet was slow and the hot water was not coming to the drain. I submitted a claim by phone and dealing with American Home Shield's rep was frustrating because they kept saying that they didn't have somebody in my area. So, I had to wait for 24 to 48 hours before somebody would get ahold of me. I had placed numerous tickets for various things and there were no workers in my area. Then, the only way that you speak to somebody in the United States is if you're asking to come on as a new client, which they can't help you because, again, their call center is in Singapore.

The furnace was freezing and we couldn't figure out why it wasn't coming on. The technician came out earlier than expected and he was able to resolve the problem and we haven't had the problem since. American Home Shield's rates are reasonable and the companies that they contract with are very professional, courteous and get the job done. I've set up my mom's home with the plan as well because it went so well for me.

I heard dripping in my ceiling and that's when I filed a claim. They sent out One Flush Plumbing to assess the situation, who responded to me quickly. But after that, it went downhill with One Flush. I spoke with a gentleman on the phone, Rob, and set up a time. He told me that he would be going out of town and he was sending his friend, Dwayne, to come over. When that guy came out, he cut a hole in our kitchen ceiling to inspect the plumbing where the sound of the drip was coming from and then he left. I communicated with American Home Shield to find out what the diagnosis was and how we were going to proceed with the problem. I came to find out that American Home Shield was told certain things on their diagnosis report and they were just going off of that.

So far, AHS has been good to me. There was low pressure on the faucets so I contacted them. I used their website and that was easy. Wicker Installation came out and it was quite easy for them to diagnose what the problem was.

My garage door wasn’t opening and I notified AHS online. Using the website was easier than easy and I got an email notification about who was coming out. Then, the contractor, Smokey's, contacted me and their service when they came out was outstanding. The tech tightened up the spring, helped the up force on it, and then lubricated all the tracks. AHS has been the best home warranty company that I've ever dealt with.

I have an investment property and unfortunately, renters broke a lot of things. The washer, dishwasher, and microwave pretty much were no longer working. The refrigerator issue was more cosmetic like having handles off but it was still working. So, that was not covered, but American Home Shield replaced everything else. It was not of the same value, but at least they replaced it. Royal Appliance came and then took a look at the appliances and pretty much deemed that they needed replacement. The parts were not available.

American Home Shield does what they say they could do. They come, take care of whatever the problem was in a timely and professional manner. I like them. Also, United Air Temp is the standard. Certain places have standard about themselves and people don't mind them coming into their home because they will make them feel better when they leave than when they first came in. Because they will do what they are there to do.

My plumbing was leaking and the tech put a cap on it. He told me that if it's still leaking, to call them back so that they can fix it. It's still leaking and I called them back today to see if they could come back out. Other than that, everything was good.

Peyton came out to look at my washing machine and he was troubleshooting and he said that it had quite a few problems with it. He said he's gonna go back and he's gonna talk to American Home Shield. I'm waiting on a call from American Home Shield.

I've used AHS a couple of times and it’s a good thing that I can pay my deductible and they would have somebody come out. But the frustrating part right now is my dishwasher is out and the contractor has had to come out three separate times because the issue hasn’t been resolved.

The fan quit on the heating and air unit, and the tech was good. But I had a plumbing issue and it was over a month before it was fixed. People were busy and American home Shield couldn't find anybody to schedule it. But I’m not gonna cancel it. I like it. People need to purchase AHS because it’s a good thing. That air would have cost me$600.

I've always enjoyed the service of AHS. Not having to evaluate whether you're finding an expert who knows what to do for your situation is beneficial. If you have needed similar types of repairs with different appliances, getting to know one of their providers is better than just anybody coming in your home at different times. The familiarity and the expertise of the providers have been excellent.

American Home Shield answers our calls and they get things done quickly. We like that. It’s a good company to go through. We used them when our electrical sockets weren't working. A tech came out and checked the breaker. He got the electrical sockets working and everything went fine.

We woke up one morning, and our heater was not working. It was 20 degrees outside so my wife called American Home Shield. She was told that they would get back to us within one business day. It was a Saturday morning so that frightened us a little bit. Then we got a call from Choice Electric who said they were coming out later that day. That was fantastic. The repairman looked at it, figured it out in the first 20 minutes, and fixed it in an hour. I'm pleased with how everything went.

I had two different appliance problems and the second one had to be replaced. I have a request in for the money because I replaced it myself, so I should be getting a check from AHS. I usually call them when I need to make a claim and in 10 minutes or a minute or two later, somebody is there.

My pool heater started to leak and Lee’s Pool Service came out. Somebody thought that it was because of the freeze we had last February but that couldn't have been it because I kept it running 24/7. It never had a chance to freeze. But it didn't get covered, so I no longer have a pool heater and I'm not happy with that outcome. This is the first time that American Home Shield haven't done a great job. When the pool pump and the dishwasher broke, they fixed it. They could have said that they believe me and they would cover the pool heater. But I know that’s not practical. I recommend American Home Shield to anybody who buys a house. We're in the process of selling the house now and I'm going to recommend that the person continue the coverage. When we buy our house in Minneapolis, I'll be calling to get American Home Shield in Minneapolis.

American Home Shield's guys come in on time. The recent guy did a good job. The appliances I have were different. One is for my washer, the other for the refrigerator. Both times, he was really good. He did everything by the book. I appreciate him. I would always like to have him. However, when I started it was only 50 something dollars. My bill is going up to $79 now. I don't know why AHS keeps changing the price every year. They never call me to say what the reason is for changing. They just keep taking the money out of my account. Other than that, I'm okay with them. That's why I'm staying with them. They should keep doing what they are doing.

I called American Home Shield on Sunday morning and the tech came on Monday. He fixed my heater so I’m happy. One time, I had a problem with AHS where they took a very long time to fix my stove. But they gave me a little extra money towards the stove. So at first, they disappointed me and then, they redeemed themselves. Overall, I'm very satisfied with them. A friend of mine is doing the closing on the house today and I recommended AHS to him.

The package that we got with American Home Shield was really nice because we've used it, so far, in the last five months on our dishwasher and our clothes dryer. So, it's kind of nice to have it when you buy an older home to be able to have a little fallback benefit. The first time I did a claim, it took forever. If you put the request on the website, the availability may not be for several days. It was like two weeks before the person came out to do our dishwasher. Also, the first time, they didn't show up. Then the second time, maybe there was a weather day. It was ridiculous.

I recently called American Home Shield because my dishwasher was leaking. They gave me the name and phone number of the company that was coming out then they called us to set up an appointment. The company was great. It was a valve leak, and they had to get one. I'd tell people exactly how good we've had AHS and how many times they've helped us out.

Submitting claims with AHS has been fairly easy. Just go on the website and choose from the type of issue that you're running into. Plumbfix Plumbing came out recently. There was a leak that I had fixed myself and then there were some other issues, too. Our gas appliances weren't running very well. It turned out that my earthquake emergency shut-off tripped, so it was a fairly simple fix. The tech was great. He came the same day, so that was very nice. He was very helpful and definitely did a good job.

The refrigerator wasn't getting cold. It took a month for somebody to come out and take a look at it. I kept calling but I got no answer. AHS could have called all these other appliance places and found one that actually could come out. They didn't do that until the fourth week. One time, I got my pool liner fixed after two years. I noticed it was leaking. So, I put in a claim. The guy came out, didn't even tell me he was here. He just came through my back gate and sawed off the PVC pipe and said, "It's gonna be two weeks." I never heard from the guy who said he's gonna have to order the part. So, I had paid someone $1,200 out of my pocket to come to fix it so we can swim that weekend. He did it in a couple of hours.

One of my breakers was out, and one side of the house wasn’t working. The oven in the kitchen wasn’t working. We filed a claim then we called the electrician. He was there 15 minutes later at the house and he identified and fixed the problem real fast. I've had past repairs with American Home Shield as well, and all have been fast, great service. We've saved a lot of money and time too. American Home Shield has been wonderful, and I've highly recommended them.

The furnace was making some crazy noises. It didn’t sound like it was working properly. It was easy when I submitted a claim with AHS. I told them I had an issue. The rep looked at whatever he needed to and got somebody else to me. I was pleased. The contracting company called pretty soon, a day or two, and then they scheduled an appointment and got out. The tech showed up on time like he said he would. It ended up nothing being wrong, said everything was normal. Said if there are any more problems, to give him a call. I'd recommend AHS. It's easy and convenient.

We have multiple issues. The contractors fixed everything. One of the things was the faucet, and the guy couldn't fix it. So we had to get it replaced. Unfortunately, we couldn't find the exact model that was earlier there. It was older. So, they didn't make those models before. But it was a brass faucet. Apparently, American Home Shield doesn't cover the same type. So they were okay putting a chrome one versus a brass one. But what difference does that make? I’m not sure why they couldn't cover the full thing. That was my only little concern there.

American Home Shield is fairly responsive. I recently had some leaking and the things that were wrong with why it was leaking weren't covered in my plan. But the plumber was a really cool dude. He was straightforward. I liked that he said how to fix it. He was very knowledgeable, especially about what was covered and not covered. There wasn't this back and forth. The coverage is something that's worthwhile.

I put in the request for a plumbing issue on the 20th and Ferguson and Sons came out on Thursday, February 24th. They were great. If I have a plumbing problem, I hope they send them out again. Some of my larger appliances aren't covered under American Home Shield but they've been pretty good about coming out anytime something's needed. I'll probably keep them.

My 2 kitchen sinks stop working I called AHS> The plumber didnt pick up his phone after 20 times of trying. Finally called me back and came the next day. He said the pipes are frozen. He told me if I want to fix it I need to pay out of pocket. I explained it is not possible for them to be frozen. He called his boss in front of me and said the basement is like a freezer! I have a temperature gauge there. It was 62 degrees. He said he will come back last week Thursday and never came back. They just stole my service fee and disappeared. SHAME ON YOU AHS!

My dishwasher was overflooding. It was a speedy process, within a day or two. American Home Shield does great service. I tell people that they ought to switch.

We've been with AHS for six years and it's been good. I love that I can submit claims online.

Our dishwasher was leaking water so I submitted a claim to AHS via online chat. The website was pretty easy to use. I can check the status of everything I have submitted or requested. Seattle Home Appliance Repair came out for the dishwasher and they were able to resolve the issue on the first visit. I had a great experience with this claim but I had a previous claim where the contractor AHS selected was not fine.

The heater wasn't turning on when it was calling for heat. Sometimes it would turn on and then turn off, and it wouldn't turn back on for two hours. It had a faulty part in it. The contractor who came out was fabulous and the heater is performing now like it’s new. American Home Shield does a great job and I recommend them all the time.

American Home Shield is usually good and their contractors are, too. Recently, one fixed the leak in the toilet and it worked okay for a couple of days. But I noticed that the valves where you turn the water off were leaking. They put new parts in the toilet and a new waterline.

There was an issue with the water pressure and the water was not staying hot. I explained to American Home Shield what the problem was and it took a little while to get someone out. The guy was very helpful and was able to figure out the problem. He was able to fix everything except for a part that they needed. So, he came back and did that later.

C & P Plumbing came out because I was having two toilets that were running, and then I had one toilet that was just making some noise. They were great. They were prompt in setting up the appointment, they came on time, they listened to me and the issue I was having. They went around, evaluated each of the toilets, came back to me and said, "This is what we found and this is how we propose to correct the situation." I said, "That sounds perfect." Then, they did whatever they needed to do to get approval from American Home Shield, they did the work, gave me a copy of the work order and left.

My microwave wasn't working. I did a claim to AHS by phone. The tech did a great job. I always have a good interaction with American Home Shield. I have never had any problems with them.

Our furnace was not heating the house properly and we suspected what the issue was, but we called American Home Shield to have somebody come out. Dawson Services was sent out and they confirmed that we had the wrong type of filter in and that was causing some issues. So now it’s got the right filter and it's doing better.

We had a freezer icemaker go on the fritz. We contacted American Home Shield to repair it and the technician that came out was great. American Home Shield is worth the investment. You get fairly timely response and the service people we've had have been competent and professional.

DrainPro Plumbers was very good, and I love them. The problem was the water wouldn't stop running, and expeditiously, they changed my valve and it's working fine. I'm able to take a shower everyday now. Get American Home Shield as soon as possible. There's a survey people do after a claim where 5 is the highest someone can get, and everyone has been getting a 5 from me.

We had a plumbing issue recently. The plumber was really great. He came out right away like he said he would, had good communications, did the job, even did a follow-up. AHS improved quite a bit. We've been with them for a while and it was hard to get ahold of them. But these last couple of times we've had to use them, it was great. We just pay our deductible and the people they pick out over here are great in our area. But we have another house in Eureka Springs and the people that they picked to work for us over there were a nightmare.

I had a toilet that leaked between the tile floor and the toilet itself. I called American Home Shield. Per my contract, they have 48 hours to have someone contact me, which they did in that amount of time. It was an additional two days before they got out here, which I understand that's scheduling. And the gentlemen that came out, the owner of the company, was excellent.

I pushed the button on the garbage disposal and there was a weird sound then nothing happened. I turned it back off. I reached in there and couldn't feel anything. Something seemed to have gotten past the initial thing. I did a claim. By the time I called, the service company accommodated us with the very next Friday that was available and that worked out perfectly. I paid the $75 fee. The service people were wonderful and they fixed the garbage disposal. On the whole, I like that American Home Shield was a minimal payment. The $75 was less than if I called the plumber on my own.

The freezer wouldn't freeze. The cold air that was supposed to go to the freezer would go to the fridge, so the fridge would freeze. The repairman removed a motor in the fridge and replaced it. There was also a flap in there that was stuck open and replacing that part made it close. It kept the cold air in the freezer and normal air in the fridge.

Our washing machine wasn’t working. Mr. Workman came out and checked it. The washing machine started working and it worked for two or three days and it didn't work again. I called American Home Shield back and I had a problem with the person that I tried to communicate with on the phone. If they're gonna have representatives, they need to be able to speak clearly so I can understand them and they can understand me. Also, she kept pushing this video thing and I'm not into that. I didn't want to take the time to do that. She told me to tell her the serial number but how am I supposed to do that when it's on the back of the machine and the machine is up against the wall and it's full of water? Then, the rep said it would be 24 to 48 hours but I haven't heard from them yet. I'm thinking of leaving American Home Shield. The costs are going up all the time.

The service has been great. When I put in a service call, someone contacts me immediately and I can get an appointment quickly. One of my claims was for the dryer. It wouldn't come on and come to find out it was just a loose wire. Another claim was one of the breaker switches. It too had a loose wire. The contactors are very professional. They come in and do the job. The only thing that I have a problem with is the flat rate fee. For someone to come and twist the wire together, I paid $125, plus the monthly fee that I'm already paying. I like a service though. I will be moving in about three months, so I was wondering how the service would flow over to the new house with everything being pretty much brand-new.

We've had American Home Shield now for close to 20 years, if not more. We've asked them to come out and check on things and they've done good. We've had appliances go bad too. I have no complaints in that respect. I had a problem back up in Canton, North Carolina 10 years or so ago, about the people that they had subcontracted with to come out to work on the issue, but that was all squared away.

I had some kind of water leak in the main bathroom. A guy came out and he said it was the toilet seal. He switched the seal out but I had water underneath the linoleum again. I talked to AHS and they're supposed to be sending somebody as soon as they can. Other than that we haven't gotten the problem fixed, I'm pretty satisfied with AHS. Whenever we had a problem, they came out.

I had a broken bolt in the toilet and the contractor did a great job. I’ve had American Home Shield for 15 years and nothing much has changed. Only the cost has changed and that is to be expected. The contractors are usually good and AHS is also good about it if you don’t like or want somebody. If you have any problems, they’ll fix it and if somebody can't get to you fast enough, they’ll try to find somebody else.

The people that have been involved have been great. And everybody that I've talked to has been very helpful and professional. However, I had a service ticket recently and I am still waiting for some resolution on it. It was two or three weeks ago and I still don't know what the status is or whether it will be covered or not, or any action. I've had two techs come out since I called it in. The girl from American Home Shield that took the call was very polite, professional and all on the phone. Air Technical was the company that sent the techs out on their behalf. One guy came out and did an analysis. And they sent out a more senior guy to do an analysis. They told me that expect 24 to 48 hours that I would hear something back. But that was a long time ago.

Two of Doctor Cool's guys came out to fix my furnace and my thermostat that weren’t working. One went to the ceiling and repaired the furnace that was up there. In the process, they accidentally cracked the thermostat. They went back to their shop, ordered another one, got it that day, came back, and installed it. I was happy with their service.

I was having a switch to my garbage disposal that wasn't working as well as an outlet to the dishwasher. The tech fixed one problem and will be back for the other one that wasn't covered. I've had the home warranty for almost 10 years now and it's been very helpful for inside. At the time, American Home Shield was purchased for us and we had the option of adding either outbuildings or outside things, and I wish I had added that on because we had a couple issues outside that would have been covered but were not since we didn't add it to the policy.

We had some water heater problems. It turned out it was much worse than we thought. They sent a guy out right away, worked on the problem and got it solved. But their coverage was only $1,000 and it cost $5,000 to get it fixed.

I had a low voltage short that was causing a fuse to trip and the tech had the part on hand. He was thorough, patient and did what he was supposed to do. The process with American Home Shield was smooth. But I was on a chat with them this morning and I was asking about coverage for water softeners. They informed me that they do not cover water softeners, and I didn't like hearing that.

A lot of people I know use American Home Shield, and they may have had a great experience, but for us, it's not worth having American Home Shield. My dryer broke almost two weeks ago, and today was the first day they could send somebody out. I also got to order the part, or they don't even know if they can get the part, so now another week or two is going to go by that I don't have a dryer. There's got to be a better system. This is not the first time it's happened to us too. We had this issue with our washing machine two years ago and it took forever. Whatever company they contract out, they're very busy and they don't have time. I'm aggravated. Because I'm doing laundry right now and I have to hang everything up, even my underwear.

I've not been real happy with American Home Shield lately. We have not been pleased with their service. We have asked repeatedly for a copy of the contract to be mailed. We asked this the last time. They still didn't mail it. They sent it to me as an email where I'm supposed to buy a printer and cartridges and print everything. But we don't want that. We want a copy of the contract mailed to us.

The contractor came out quickly and got what they needed to get done. My garbage disposal was replaced. I'm glad that I got a policy with American Home Shield.

I've had to use American Home Shield on the stuck bathroom drain stopper and a drip, and I was satisfied. I had a great experience with the repair guys and it’s good to know that AHS is there if needed.

AHS has emergency service, but they don't have emergency service for the same day. One time, my toilet was backed up on the floor where my mom was. She was sick and elderly, and they didn't have anybody that could come out that next day to come out and fix the toilet or do repairs for the toilet. So we had to wait a couple of days. If you have electrical problems and the person is on the ventilator, they need to have a company that can come the next day to fix that and the claims process needs to be more easy for emergencies when you have elderly or children sick that’s on breathing machines.

Submitting a claim American Home Shield was pretty quick and easy. I did it online. My refrigerator wasn't working properly. The ice maker was replaced twice. Then when Sears came out, they said, "No, that's not even what the issue was. The issue is the wires underneath." It was a good thing because maybe it could have caught fire or something. It worked out in the end.

Jets Electrical Installation came out for a claim and it was excellent service. They knew what the problem was and they took care of it right away.

The claim was for dryer not heating. Sears did a good job with communication. Prior to that, there were two other companies that were supposed to come out and never came. Neither one of them communicated with me very well. The second company never even had a record that they were supposed to come to my house. So, I had a claim out there for a whole month before Sears ever came out. It was a terrible experience. American Home Shield needs contractors that are gonna have great customer service. When you contact someone out to take care of an issue, and they don't communicate with the people that they're going out to service, that is a terrible incident waiting to happen. Don't use AHS. I'm looking for another company myself.

I had some toilet issues so I put in a request to get those fixed. The tech who came was very professional and courteous. He knew what he was doing. He initially thought he fixed the issue but the water was still leaking. I opened the case again and the person came back and changed it again. I've been using American Home Shield for a long time and so far, their service has been good. With my warranty, there is less hassle. If there is a problem, instead of me doing the research, I'll just open a case with American Home Shield and they would send a person. That was the biggest advantage.

I had my showerhead broken in the past and American Home Shield got me a new one. I also scheduled maintenance on my air conditioner. This is the second time that the microwave was fixed. The first time, the table wasn't turning, and this time, the door wouldn't open. The techs assessed the microwave and ordered the part. It got there quickly and they came and repaired it so I was very pleased. In the past, I would call to submit a claim and it would take forever with the call. But I did it online this time and it was rather quick. People should get the home warranty because it’s truly cost effective. If I would have had to order those parts from the dealer, it would have been so much more. It's a fee of $75 to have the people come out. They order the part, they fix it, and you have no worries.

It's the worst service I've ever received from anybody in my entire life. We've been with them now for 21 years and the only reason we haven't canceled this service is they've been piecing our units together for 20 years and eventually, they will have to replace them. They deny claims and they send service people out who tell me that I need permits for things that don't require permits. I have two elderly parents here and that's of no concern to them. Every year, our air conditioning breaks and every year, they have somebody come out and do something different. Then, they try to overcharge me and sell me something I don't need.

Sears came out to repair the panel in my refrigerator. The control panel was out. I couldn't get water to get ic, and they came and fixed it.

When the dryer stopped heating, we called somebody to have them come out. They were supposed to come out within two days, and they gave us a 4-hr window. The window came and went. My father called them back and they said they weren’t gonna be able to send anybody out. They pushed it back almost a week for the next appointment. When a gentleman came and looked at it, it was the thermal fuse, and he replaced that. But as far as the vent cleaning, I had to go in two days later, take apart the dryer myself, and clean out the air duct vents to ensure that the excess lint was gone. He said that was why the thermal fuse went out. It was a buildup of the air lint. He said we could hire somebody to clean it out but I looked online and realized it wasn't that big of a process. I ended up buying a couple tools which are things that I can use around the house forever. It was not money lost but I just thought that he would have done a little bit more for the service call.

The AC’s fab was working but the compressor was not, and Air Doctor responded very well. They got the notice at 8:00 pm the night before and were out before nine o'clock the next morning and fixed it within 15 minutes. The claims process with American Home Shield was simple. I put in a request and it took me probably less than a couple of minutes.

When the garage door didn't work, I called American Home Shield and they had somebody out and fix it. They said it's an old door. It’s probably gonna go bad eventually. But they fixed what was wrong with it and it works. It was amazing. I just had to pay the $75.

I called American Home Shield to get a tune-up for the summer for my air conditioner. But they didn't do that. My contract says on there that my contract comes with one free tune-up a year that I get, and I don't have to pay the $100 fee. So, it was supposed to be waived for this year for the tune-up on my air conditioning unit, but I still ended up paying that $100 and I didn’t even get a tune-up. I talked to customer service and he said that they would credit me back $100. But they never did.

I'm still having plumbing problems. It was supposed to be I have come out of pocket paying for something that American Home Shield did not cover. So, I still have backup issues with my toilet. It was the pipe that was not covered. AHS said that the contractor had to unclog and that I had to come out of pocket with some of it. Quite a bit for me. And they only respond within 30 days. And after something is done, I've got to pay another fee for the contractor to come out here to do the same thing they did before. So it seems like every month or every other month, I call them because it's still not completely fixed. But the pipe is working fine now.

American Home Shield has been very good for me. The technician who came out for my garage door opener went above and beyond. They had to buy a whole new unit and come back, but they came back very quickly. Everything was covered by American Home Shield.

Getting a service ticket opened is a 30-minute process with American Home Shield. When I call, it takes a little while to get ahold of anyone. I usually am speaking to somebody in the Philippines based on the accent, which is fine. But sometimes, they have to put me on another hold for 15, 20 minutes to go find the right contractor. Also, when I signed up for American Home Shield, they had said anything to do with heating and cooling was covered. Over the wintertime, my unit went kaput and they sent somebody to come fix it. He quoted some number and American Home Shield said only the first 1,000 was covered, and I'd have to pay the rest. I was kind of annoyed by that because I didn't know there were these limits. They could have told me upfront. I went for the platinum plan so I expected more coverage.

I put in a claim for electrical but Mates Electric never submitted a diagnosis so I had to call back. American Home Shield is sending someone out again. I'm waiting for someone to call me to set up an appointment. With American Home Shield, there's a relatively quick turnaround. This is a different situation though.

Our air handler was not cooling and American Home Shield got Integrity Air Conditioning Services out the next day. They looked at the air handler but weren't able to even work on it. It's a water cooled type of unit and they don't work on that type. They called American Home Shield right away, and AHS hooked me up with another company that was able to replace it. They were excellent.

My garage door wouldn’t open and Beverly Garage Doors got here within two days. They had to change the motor on the garage door and the repair work was great. I had another claim and I needed a plumber out. They said it would be within 24 hours but the plumber called within an hour.

I have two claims. I got one for my air conditioner heater and one for my water heater that's leaking. It's been three days and nobody's called me yet to tell me if they found somebody to come out and fix my water heater. On the other hand, I had to pay $100 for someone to come out here for my AC unit. It was functioning on auxiliary and my electric bill kept going up the last couple of months. I called American Home Shield and they sent Shepherd's out here a month ago. The guy couldn't find anything and he didn't know the system. My next electric bill came and it was $200 higher than the bill was before.

refrigerator was freezing everything as well. For the microwave, its door was broken, so I couldn't use it. It was the thick glass part and it wouldn't turn on if it was not replaced. I submitted the claim with AHS online and their website was good. Then, the techs they sent out were great. The refrigerator was replaced and now, I’m waiting to get the microwave replaced as well. All in all, AHS took care of the issues I was going through and it was pretty much great service.

We are seeing our spa empty out of water on a regular basis and we don't know what the cause of the problem is. We submitted a claim with American Home Shield and almost immediately, we received an email stating that a contractor had been assigned. The contractor reached out to us within the next hour, which was pretty quick, then, I connected with the contractor. They were able to get me somebody out here within a day or two and the gentleman came out within the time frame that they said he would come out. He was very professional and nice. I got the feeling that he was a very honest person just by virtue of what he was explaining to me. He explained the problem as he saw it at the moment and made some adjustments to our pool equipment. Then, the water in the spa was at the level it should be and I'm accustomed to having it at that. Everything seemed to be operating fine.

We had a leak in the shower and the techs got here the next day. They did great work. AHS is a great company and I recommend it to others. Once your warranty runs out on your home, you need one in case stuff breaks down. It's beneficial not having to pay out-of-pocket costs for repairs.

With American Home Shield, I like the consistent price of having someone come in for a visit for the $75. It's not exorbitant at all if you gotta have something fixed and it's an important appliance. Most recently, ours was a furnace. It wasn't sustaining. The pilot light didn't continue to be on to warm the air. When it blew the air, it would shut off too quickly then blow cold air for a while. The repairman had to come out a couple times ‘cause the thing kept doing it. He replaced the thermostat first. Then there was some kind of a fan, and they replaced that as well. That seems to have taken care of the problem and it's an important thing to get the furnace fixed in the winter. We're definitely pleased with that.

My garbage disposal had stopped working. The motor had blown. The contractor contacted me the same day or the next to schedule the appointment. The tech was there for 20 minutes, and it was fixed. And he replaced my garbage disposal with a brand new one because the motor had blown in the other one. He was very courteous in the timeframe that they came out.

The microwave died and initially, the contractor was going to repair it. A lot of parts were sent and then, I had somebody come and get the parts back. American Home Shield said they were going to replace the microwave so I went through the process of going through their store to pick one out. I paid $66.66 for the new one and AHS had somebody come and install it. The contractors have all been great. I have American Home Shield at my own house and they are receptive. I've had some problems with them in the past but I've let that go.

We had a toilet that kept running after you flush it. I tried jiggling the handle, it would go away, then it came back. We decided to call it in and the tech who came out was wonderful. He did a new plug and some other stuff, and the toilet was fine. But then later on that night, I noticed it was running again. We called it in again and that was when I thought that since he had to come out again, we should just buy a toilet that sits higher. So, we asked the guy how much was it to have a new toilet so we didn't have to worry about the issue because we thought it was the mechanism inside the tank that kept failing. He said they could do it since they were a plumbing company.

Something happened to the garage door and we were able to afford paying what wasn't covered. It could have been way expensive. It's worth having again because I don't want to have to pay out of pocket for things that could be covered by them. I'm glad I got American Home Shield and I've referred a few people to them. When I call for anything, the service isn't super fast but reasonable. The people that have been sent to my home have been very nice and professional. I'm grateful that they have the option to talk to people. I like that better than a machine.

American Home Shield has been always friendly over the phone and tried to get me to the right department. Sometimes it has been hard to get ahold of them, with the right department. The icemaker didn't work anymore because they couldn't get the door stopper to stop so it would make ice. So, they have to order a new door for the icemaker just to make it so it would make ice. They checked and it’s not even available to fix the icemaker. They paid me for that refrigerator. I gotta buy a new one, but it's not enough money to buy a new one. Some of them refrigerators are $4,000 now. But they've done everything they said they would do. Whenever something breaks down, I get it checked.

I've had American Home Shield ever since we moved into the house in 2003. Up until recently, it's gone perfectly. I've been very happy with them and what they've replaced. But since November, I don't know what's going on. I had two calls to them - one to work on my oven because I cleaned it and the door stuck closed and another to check out the heating and air. The heating and air went fine. They referred it out to somebody. They also referred the oven out to another appliance place but I didn't hear from them and I don't know how many calls I made. Finally, on December 6th, some guy came out and evaluated the oven. He said, "I can't do this. I'm not certified for it. But I can order the parts for it and I can write it up."

I have a timer on my pool that’s broken and American Home Shield sent somebody out here. The guy tried to repair it by reading it up. It didn't work. He told the warranty company that it had been broken. Right now, American Home Shield can't find anybody to come here to put my timer on my pump. They got me paying another $100 to find somebody else to come out and do this, which is money wasted. This warranty company is not as good as it was when I first started. They should keep the service in the USA as I’d rather talk to an American person. If they could do that, we will be better.

One burner on my gas stovetop kept going and going, and I had to shut the gas off. It was the gas valve that went bad. Mr. Appliance came out and replaced it then they replaced the control knobs. One of the burners was also bad, the one that was always going, and they replaced that too. Mr. Appliance is very good. They’re very nice and courteous. It’s just the way they keep going with this cooktop, they keep replacing this and that. And it’s all within a matter of weeks at a time because of the ordering process that takes time, especially with COVID, trying to get ahold of parts. In my opinion, it winds up costing more than what it would have been to replace the cooktop right from the beginning. One of the repair people said to me, "That’s the way they work. If it’s not completely busted out, they won’t replace it."

They are easy to file a claim with. But the last HVAC technician that we had for another claim, they were horrible to work with. They left a huge compartment open underneath the house. So we were sucking in the air from the house, but then it would blow out in the crawlspace. So our gas bill was astronomical. That was what the last claim for the ductwork was for because we thought we had a huge hole there. But it was the compartment door that was left wide open.

The first time I've done a claim was with an air condition problem a year ago. But the techs fixed the problem. Recently, my water heater wasn't acting right. When I submitted the claim, I was called immediately and the reps walked me through what was going to happen. The techs were spot on. They alleviated my fears and in less than an hour, they were in and out. They replaced the part that needed to be replaced and gave me a play-by-play. AHS is absolutely worth it.

American Home Shield is a home warranty company, and bigger appliances seem to be covered. Last year, something went wrong with our fridge and it was replaced because it had reached end of service. It couldn't be fixed. We had two relatively recent claims on our oven as well. They were two different times, and it was the same contracting company that came out and did both the first and second one. The primary concern was that the oven wouldn't turn on and the self-cleaning cycle wouldn't work with the secondary.

The dryer wasn't getting hot anymore and the drum wasn't moving unless we self-started it. The contractor called me right away after I put the claim in through the American Home Shield app and told me what day they would be able to make it and the time. When the guy came, it was a very good experience. He was very thorough. He checked things out and told us what we needed to do before. In the summer and in spring and fall, we clean the vent. But he said to check it beforehand to make sure that that wasn't the reason why it wasn't getting hot. So, we did that and then he checked it out and it still needed repair, so he ordered the part. He let us know when he would be back to put it in, and he came back that Friday and put the part on. I've had all positive experience with AHS. I told my mom recently about them and gave her the information. So, I gave them high recommendation.

My garage door was not opening up. It wasn't catching on the track. The tech showed up and when he looked at the problem, knew exactly what it was. In five minutes, he fixed it and was out of there. So it was a quick and easy repair. He was a very nice man.

I called American Home Shield when I had water coming from the wall outside. They said that they would send someone out, which they did. They tried to do it as fast as they could. They asked me if it was an emergency or something that could wait. The plumber who came out told me that if it was not covered, American Home Shield would send me an email explaining that it was not covered then I would have to pay for the repairs myself. I found out from T Mayes that the repair would not be covered but I never received a call or email from American Home Shield. I contacted them and they said they didn't understand why I didn’t receive the email. They checked to make sure that they had the right email. The lady was very apologetic, and she expressed to me why it wasn't covered.

Majestic Heating came out because our furnace was out. It happened twice when it was as cold as possible outside. The first time they came out, they did a cleaning of some kind of a sensor and that failed again. The second time they came out, they replaced the sensor and it's been good ever since. It would be good for American Home Shield to have their contractors, when it is extremely cold out like it was, to prioritize service. We had to wait for the second call which was about a week. Fortunately, we have a gas-powered fireplace in our family room, which made the absence tolerable. It might also be a good idea for the company to create a directory of their contractors so that they know ahead of time that these are the people that they might be dealing with and they can do a little bit of checking that way. But their service was good. Once they got there, they fixed it.

My disposal was backed up and the tech fixed it within 10 minutes. I've been with AHS for 10 years so I’ve had many repairs. I like having them for the security measure just in case something happens.

The overall claim process with American Home Shield is not as good. They don't do what they say they're gonna do. They try to make excuses. I've had the coverage for years, and they always have something.

M Appliance delivered the washer but they said the faucet has some issues and they couldn't install the washer. They told us they were giving us 10 days and if we replace the faucet, they would come. It was the New Year and we could not get a plumber. We told the home warranty and they had a plumber come to replace it. But this plumber took a long time to take a picture first then said he had to order something. It took much over the 10 days range. The delivery company said that given the company’s regulation, they could not install. We had to call American Home Shield and they had another guy to come. It was a different company that came in and installed the washer after the valve was replaced.

I called to request a rekey for a new home. 911 Locksmith Services came out and got it taken care of in less than five minutes.

My furnace was not coming on properly and the tech who came out was professional and experienced. I'm satisfied the furnace is working now.

My experience with American Home Shield was straightforward. The locksmith told me when he was on his way, got there and changed the locks out real quick.

My AC claim was handled great and in a timely manner. The technician was very professional and got the work done quickly. The warranty is very, very convenient and handy. It's a great service and I'd recommend it to any homeowner for the affordability and ease of use.

Reliable Plumbing came out once for a burst pipe, where we put in the claim, and that was a few weeks ago. They also came out a few days ago and fixed another issue. We had a tech in here to look at our kitchen appliances, including our dishwasher. He said that it looks like there was an issue in the pipe and it automatically submitted a new claim for that. We didn't have to do anything. We were very surprised when Reliable Plumbing called to set up the appointment.

We bought the house in 2019 and got American Home Shield. We purchased the next two years on our own. I like the peace of mind for when the refrigerator, stove breaks, or hot water heater breaks. We used the home warranty for our sink. It was plumbed improperly. We have an old farmhouse and whoever did it before us didn't do it right. A tech with Central Ohio came out and totally redid everything because it was clogging and water was everywhere. He fixed it all. We usually get the Central Ohio maintenance people and they are seriously awesome. I would always say get American Home Shield because it's covered so much for us.

I recommend AHS. The dishwasher wasn’t working properly recently and Austin Appliance called the next day. They came out four days later.

Frontline Mechanical and Plumbing was sent out for a plumbing issue and the gentleman who came was the nicest guy. He was very helpful and as soon as he fixed it, everything went back to normal. American Home Shield is good at sending people out and their workers are all very good but I don't like the fact that they charge $100 every time I call them for things. That's something that I'm not used to and it's not saving me money.

AHS sent out Brandywine Plumbing 10 months ago and they installed a water heater but now it's not working. Two days ago, the pilot light went off and Brandywine came over and put the pilot light back on. But 48 hours later, the pilot light has gone out four times. Last night, I tried to get it lit again but it wouldn't stay lit. So I had to shut down the entire water heater and turn it off so gas fumes would not go throughout the house.

I had an issue with the air conditioner and it took about 60 days to get it fixed. It was something about someone telling AHS one thing that was expensive and then they got three more vendors, and then a vendor finally got it done. But the experience was horrible. I tried to call in and get someone on the phone, and the person I was talking to seemed like they spoke a different language and was not very willing to help, and kept transferring me and I was on hold. I've noticed with a lot of companies, they do chat services where you could just chat with a rep, and that seems to be okay. So AHS just needs to get someone as knowledgeable and have managers that are available to answer questions.

I've had a relatively decent experience and an absolutely horrible experience with American Home Shield. The good one was a maintenance call for a dryer, which they responded promptly, and the technician handled it. The other one was dealing with a problem with the oven and the microwave. The oven was staying on and the microwave door handle was broken. The repair company responded out and said that they'll get the part and it would be X amount of days, but they were a no show. I called back. “Yeah. We'll be out.” I called back again. “Yeah, we'll be out. We gotta get a part.” I made repeated calls to speak to a manager with American Home Shield, and it was very difficult.