American Home Shield Reviews

The furnace wasn't getting warm. There’s something going on with the ducts. I did a claim to American Home Shield by phone. The rep I got was very helpful. The techs had to do some type of order because the work was far more severe than what they thought. They didn't get a chance to do the job because the contractor who installed the HVAC ended up reaching back out to me and so he promised to do the repairs.

I had several outlets in my home that weren't working. The tech replaced them for me and fixed the problem. The tech was timely, professional, and he was able to quickly diagnose the problem and figure it out for us. AHS has been great for us so far.

My dishwasher was acting up. It wasn't draining properly and it was smelling really bad. The techs came out and they needed to order parts. They went ahead and ordered parts the same day. Parts came in the next day, and they repaired it. It was a really good experience with them. They were very professional and friendly. Usually, if I put a claim in, AHS responds to my claim right away. The only thing is the deductible. This is my third time repairing the dishwasher. It's always the same problem. If only they were more willing to replace instead of repair.

My furnace wasn’t coming on. I used the app to submit a claim to AHS and it was very easy to do. Then, there was a link to the website of the contractor and my experience with them was really good. Everything's working perfectly since the repair.

I've had American Home Shield in every house I've bought in the past four years. Recently, my icemaker busted and I had something wrong with the spinner on the dishwasher. The repairman who showed up was good and did what he said he was gonna do. He had to order the parts and come back. He came out on a Wednesday, came back out on Friday and had it done.

So far, great. The people that came out to correct our heater did a great job. The repairman knew what he was doing and was very persistent. He wouldn't stop until he figured out what the problem was. They replaced the part and the heat is working great now. Everything is what we wanted and expected.

Everything went fine. The contractor came out that same day, looked at the water heater, evaluated it, reported it to American Home Shield, and they were back out here the next day fixing it. It had two little pinholes popping and it was shooting water, flooding my basement. My water is even hotter than it was before. I would tell others the plan that I got and to go with it if they want to.

I called AHS and put in a service request for my dryer. But the contractor they hired to do the work did not show up. I gave him another chance to show up, but he did not show up again. So I called American Home Shield to request them to change it to another contractor, and they never did. They argued with me and finally got another contractor. Long story short, it took me a month to get my dryer fixed when they simply could have contacted another contractor that day when this guy failed to show up. But the guy they hired recently did a great job. He's a very busy guy so you had to be patient with him on his time but he followed up on things to made sure it was right, so he went above and beyond.

AHS always gets somebody right away and it has worked out very well. Also, Appliance Work, a contractor they sent out was very helpful and timely when we needed them to get everything done. I'd tell others to get it.

With AHS, it's very easy to get everything sorted out and it gives you peace of mind. We're retired and it's very good to know that we don't have to do all the research in finding somebody. When the microwave died, National Platinum Service of Duluth got out here pretty quick and their tech was excellent. He couldn't have been more helpful and it was all fixed within a week.

The heater in the bedroom wasn't working. We turned it in as a heating problem and American Home Shield was very helpful. They told us that they sent out a furnace person. The furnace person says it's electric because it's a thermometer and just a little square on the wall. I was called right back and they got it scheduled for an electric person. The information for the contractor was emailed to me and it told me the person's name so I would know who to expect in my phone.

We had American Home Shield's service in the past in Georgia when we lived in a house there. We're back in a house here, so we knew we wanted to get it again. We're enjoying it and it’s peace of mind. I usually don't buy any type of warranty, but with home things, I do. We had two air conditioners, water heater and several things that we used AHS for in the past at our other residence. World Class AC came right out and fixed our air. He was out there working on it before he even knocked on the door. So, it was great. I wish we would have done it sooner.

I like the service and I recommended American Home Shield to friends and colleagues. There was an issue with the AC and their contractor came out and repaired that. However, if an individual is filing a claim on the same appliance, they shouldn't have to pay a deposit for a technician to come out and look at that same appliance. The same appliances keep breaking down, and I have to call back, pay the deposit, and they'll come out and fix it. For my dishwasher, they've been out a total of five times. This last time, the gentleman said he got it fixed. It shouldn't have any more issues but that's what I've been told before. For my refrigerator, I'm waiting on somebody to come back out. But it had the same issues and American Home Shield had somebody come out almost four times. For my microwave, they had to come out several times for that. The tech assessed the microwave and said instead of them keeping coming out, he was gonna have American Home Shield them send me a new one, and they did.

Home Shield is a ripoff and they are the worst company in the world. I have open things with them but they never paid out for them. No one ever calls back. It's a circus. When the tech came to my house, he said that the motor was covered and that I had a cool coverage. But if you’re reading the fine print online, 156 only covers the main motor and not the pump motor and the spa motor. My pool all one unit. The tech ended up walking out of here with an extra 400 bucks for a $100 motor. The whole thing was unbelievable.

Our HVAC system had some leaks and we couldn't figure out where it was coming from. It took probably a week and a half for the tech to come out and make the repair. Then, there was a second leak and they came back and fixed it. I have a second claim that I'm having issues with that is regarding my hot water heater and it's been an issue for almost a month and it still has not been repaired. So, I am doubting that I will continue with American Home Shield. We had initial people come out and they told us that they had to replace the igniter. I told them that the igniter is not the problem. It’s the hot water heater not able to heat the water in a consistent fashion. You take a five-minute shower and when you start, you have hot water. When you're done, you have cold water.

I got American Home Shield in 2019. I bought an older home. Some of the appliances were new. Some were older. You pay a monthly fee and if there's a problem with the appliance, they fix it. If they can't fix it, then they’d replace it. I thought it was reasonable since I can't really fix anything. But I'm certainly very dissatisfied with the latest issue with my dryer. My dryer was turning on, but not heating the clothing. I thought it was possibly electrical, so I had a friend of mine who's an electrician come and take a look at it. He said the electrical system to my house was working fine and that it had to be the dryer. I called American Home Shield and they had a technician come out.

The heat pump kept a funny noise. And sometimes, it would come on but there was a delay. I went online on American Home Shield and put in a request for service. The technician was very professional. He explained whatever it was that he found. And they had to get some parts to fix the problem. They said it would take about a week, and it did take a week before the parts came in. They fixed it on a timely manner after that. It makes it easy on the homeowner to know that there is someone there that we can call and we don't have to worry about the cost of it, that they will make sure that you get the appropriate person out to take care of the problem. If I just pay my $100 upfront, everything else is usually taken care of.

The repair company came out on time, went and got the parts, and fixed the problem the first time around. It was spectacular. My plan is to keep American Home Shield for good.

Emergency Plumbing & Rooter came out for the valves for the washing machine. The valves were leaking whenever I turn on the valves to the cold and hot water. The tech did the job and I'm happy with it.

My dishwasher was not draining the water at the end of the cycle. I called American Home Shield and had a very pleasant experience with their rep. I heard from their vendor immediately. A technician came out in a day or two. He was very nice and he worked very quickly to get the dishwasher fixed. The unit works fine now.

My HVAC unit was freezing over. It was no hassle with AHS. I called and it was my fault that I couldn't put a name to the technical part of the HVAC but they understood it so quickly. They got in contact with a contractor, and the contractor called me. They showed me links so I could follow the actual technician coming out to see when he'd be at my house. That was insane and I loved it. The techs were very professional. They did the work and told me what they were doing. When it was over, they made sure the temperature was right. They came back and put a defroster on the unit. I've been looking for frost just to make sure it doesn't frost up again, and it's been okay. So far, so good.

We had a commode that was running that was leaking and it was fixed right off the bat. I also had a hot water heater go out and that took a little more time, but it's still acceptable. The claims process with American Home Shield was quick and easy as far as making the claim itself. It was just coordinating with the guys who did the work. It took a little time there but that's to be expected. We had some bad weather down here and they said that you couldn't put in a hot water heater when it’s raining. So, I understood that and they did very good work. Having AHS gives me peace of mind.

I've had my American Home Shield policy for about 10 years, and I've first used it one time. Filing the claim was very easy. The technician was fantastic. It's just that the cost was a little expensive on the service call. It was $125.

American Home Shield should keep up the good work. They have a great customer service. And one thing I like about them is right after each service call that would really put the customer service on the spot to deliver the professional message and communication with the clients, is the survey that is in place. And that, by itself, is a great tollgate to improve the customer service as well as the efficiency and the communications with the clients. I have been with different companies, and although AHS' service fee is higher than almost all of them in the market, it's well worth it.

My furnace was not working. The gentleman was timely, communicative and took care of the problem. Didn't have the part on hand, but he found it quickly and had to come back. He fixed it. I'm happy with him. However, AHS needs some improvement on transparency, where things are at from a status standpoint, where how much things may cost. They need to update their policies so they will pay for actual repairs in some cases.

I had to fix some electrical outlets, so I had the tech come out. The claims process with AHS was super easy and great. The tech who came out was awesome, too. He was very helpful and knowledgeable. Plus, he solved everything on the same day.

I've been waiting on my washer to get fixed since December. It took over two weeks to even get the repair company out to look at it and then they said they needed a part. So since December, I've been waiting on the appliance repairman to come back with the part. Before, American Home shield used to send a local repair company and they were usually here within a couple of days. Also, the tech usually has parts on his truck. So I don't know why American Home Shield sent out somebody who's out of town and who can't come for a week or two when there are plenty of appliance repair people here in Bakersfield. When American Home Shield says they will call me back and they'll check with the repair company, they don't call back so I have to call them. The same thing happens with the repair company. At one point, I sat on hold for two hours, to the point where I forgot I was on hold.

I'm delighted to have American Home Shield, but because of the nature of that insurance company, the service I get isn't as fast as I would like. I wish it were a little more rapid. They will assign a contractor for a problem covered by them, and a vendor or contractor often gets in touch, but is unable to address the problem for days and sometimes a week. Also, I'm in LA County. American Home Shield is going to work with vendors that are appropriate for its cost structure, and sometimes, these contractors are very far away because this is a huge county. That's a factor too, but I'm not complaining. The job gets done, and I'm grateful for that.

The dishwasher wasn't drying the dishes properly and the microwave was making a light noise, like a rumble. I called AHS to file a claim and the rep set up a contractor. The contractor called me within 20 minutes. The gentleman that they sent out, once the parts came in, came ready and was very professional. He put on his mask and there were so many things he did that I was impressed with. I didn't think he was gonna go through all the appliances but he did.

The repair guy fixed the toilet and then looked at the bathtub faucet. We couldn't see anything wrong with the faucet but he said that the claim can still be open for 60 days. If it happens again, then he will come out and check it out again to see if it works or not because it is still doing the same thing that it was doing before. It’ll happen when you want someone to look at something. But when they're gone, then it does it again. It's the guest bathroom and I'm not sure how the guests were pulling the knob out. The repair guy showed me that there is a release thing on top of where the water sprays out to take a shower and that if the guests don't pull it hard enough, then it won't convert to the shower versus the bathtub. So, we'll see if it does it again. The guy was nice and very informative, and I was happy with his professionalism.

The faucet in the tub was broken and we had a leaking hookup for our washer and dryer. It was normal wear and tear on the faucet so it wasn't covered. While the technician was checking the washer and dryer hookup, my husband immediately bought a new faucet and the technician installed it for us at no charge before he left. For the hookup, we're still waiting for everything to be approved so that it can be released. AHS has been super easy to use. The fact that I can just plug it in my address and it automatically goes through is very convenient.

I've got four properties with AHS. They have always had decent service and good prices on the coverage. In one of my properties, there were three rooms that were not having electrical service to the outlets. The electrician went out there and was very friendly, professional, resolved the issue, and then took care of it. But I also had a water heater issue, which was my very first claim with that particular unit. The water heater went out and stopped delivering hot water. The contractor AHS engaged with was extremely unprofessional, caused some damage to the unit itself, refused to fix the problem, and was cursing out my tenant. I had a very foul and bad experience with them and I submitted a Better Business Bureau complaint because of them.

When I had a leak in my kitchen faucet and in my bathroom, I set up a claim online and it was easy. American Home Shield put online which company was coming out, and if I didn't receive a call or notification from them within a certain amount of time, to call them myself. I had their phone number, so I called them and we set up an appointment. The repair man was fantastic, explained everything and got back to us. He had to come a couple times because the parts needed to be ordered. He texted then called to let us know he was on his way. Everything was perfect, and every time I called to check on things, the company was so pleasant.

Having American Home Shield gives peace of mind. It might be a small issue I'm going to pay $100 anyway for but if it's something bigger, I have someone else to get my back. Also, the techs they sent out for the claims I had were very professional, easy to work with, on time. They were able to solve the problems pretty quickly.

Our hot water tank was going bad. We were very pleased with the technician and the repair. They had to replace it. We had to wait a week for them to order the water tank, that was the only frustrating part. The repair was covered by American Home Shield, but we had to pay some things out of pocket. But that was because it wasn't up to code.

We've been happy with American Home Shield. We had a leak in the faucet and the technician got here quickly and was very professional. Everything is working great.

A technician came out and looked at the dishwasher that wasn't draining well and said it was fine. He let us know that the dishwasher that we have is a very older model. We're gonna end up getting a new one. We also had someone come over and change our keyholes. We had an electrician come over and someone to fix our washer which was leaking.

We had our washer-dryer and refrigerator fail at the same time and AHS handled it quickly. They fixed the dryer right away. For the refrigerator, it was the ice maker and that's an ongoing thing because it's not what they thought it was. The guy replaced the ice maker, thinking that the old one was bad, but the problem’s still there. So in going back to file another claim to have him come out, I thought it would be better to tack it on to the original claim. But there's no place on the website where you can really do that, so I had to call them and that was what they did.

We just heard a banging noise on our furnace and we called American Home Shield right away. A tech came out and examined everything. He was very thorough, checked everything and said everything was okay. We were okay but we just wanted to make sure we weren't in any danger. It's an older furnace. I like everything about my home warranty. They've been very good to us. We take good care of our appliances and our heating, cooling system. But as things get older, you figure you need this protection. When we call, they send qualified people and we're happy with it. Sometimes, there is one little issue. If you have a problem that you think could be an emergency, you want to make sure a tech can come right away and not in two weeks.

I noticed that my hot water was not hot enough and it wasn’t lasting very long. I called AHS and the rep who helped me get all set up was really helpful. Then, SWAT Plumbing took care of the issue. They checked the elements in the water heater and they were able to make adjustments with the faucet as well. Having AHS is a no-brainer. It looks like their coverage is super inclusive of almost everything in the house and I pay $56 a month, where it would have cost me more to have somebody out just to look at something.

I've only had to call American Home Shield a handful of times, but they have always resolved the issues. It's money well spent. I've been very pleased. Recently, my sump pump went out. The only problem is I called the night the pump went out. And for some reason, the rep that was on the other end of the phone didn't submit the order because I was waiting for a confirmation. So, I called back the following morning, just explained to them that I didn't get an email confirmation or text. And they found out that the rep didn't put the order through. When I called back, the guy put the order through.

The claim process with AHS has been simple, except, sometimes, we don't have a choice of who we would like to be serviced by. I would like for them to give us an option, two or three different companies that we can select. Because I've had some that have given me good service, and there are some that have given me bad service. But recently, the techs that came out replaced the little part that goes in the bottom of the washer and it's been working fine since then.

The garbage disposal had quit working. I called AHS and submitted a claim. However, they should have a little less waiting time as far as trying to get ahold of somebody. They need to quit saying, “Push this, push that.” When it says push 2 to speak to a claims person, it shouldn't make you push 2 three times besides that. It also took them a little bit of time to find somebody. But the techs were great. They fixed it right away and it was done. It works well now.

My AC was not heating my house when it should so I submitted a claim with AHS online. The online dashboard told me I needed to contact Family A/C to schedule my appointment, so I did that. This would be the second time that AHS assigned that contractor to my ticket. It was the same person who came out the first time, so that was good.

My plugs were going out and when I submitted a claim to AHS online, their website was pretty convenient and easy to use. Then, I received information about the name of the contractor and that when they'd call, they'd give me more information. But when the first tech came out, he couldn't fix the electrical issue because I have aluminum wiring and he didn't specialize in that. So AHS sent somebody else out and this time, it was a tech from LA General Contractors. He was knowledgeable and super helpful. And he got the job done.

The water heater went out on a Monday. It was processed really quickly. We had a new one on a Wednesday. AHS is good. You call them up and they send someone right out.

The oven caught on fire and the mechanic from Same Day Appliance Repair came out and worked on it. Also, we had a heating element in the dryer that they replaced and everything is fine.

American Home Shield is a tried and true method. They have always gotten back to me very quickly. The frame time is sometimes six hours when the contractors would come from 10:00 in the morning until 2:00. And I'd like to see that a bit shorter because then I have tied up most of my day waiting, not knowing when the contractors are coming. It's not that big of an issue because I'm retired. But for people who aren't, and if they have to take time off from work, it would be nice if there was just a bit less time. I had an outside faucet that we could not open. The contractor came out, replaced it in 20 minutes, and they were on their way. Since we've been there, AHS replaced our oven. That covered the cost of a year and a half. So, if you buy a house that has 10 or 15-year old appliances, I wouldn't think twice of getting them.

We've had American Home Shield for a while and the experience was fine. They did a good job. The gentleman came out, the faucets were guaranteed by Delta. So, we had to order the faucets. When they came in, we called Home Choice and they came back out within 48 hours and did the work. We're extremely happy with them.

We had a dishwasher that would start making loud noises when it was filling. I put in a warranty call and American Home Shield sent Southern Appliance out to diagnose it. They suspected it was a fill valve. They put one on order and came back about two weeks later and put it in. They were awesome. If for appliance repairs, I would strongly suggest AHS. Use them as a primary vendor in this area. I appreciate that I can put in a service request online now. As a consumer on the online process, I wish though that there was a word text field where I could describe the issue. That would maybe help whoever they dispatch have half a clue what the issue is before they show up.

One of the valves of my refrigerator was leaking water on the computer and caused a little flood. The fridge stopped working. The guy that came to do the repair was phenomenal and he knew what he was doing. He had to order some parts and that took a couple of weeks. But they were able to take care of it. On the whole, the process with American Home Shield is smoother than it used to be. The online portion has improved tremendously. You have to submit payment right away and there's no issue about paying the contractor or who got paid or who didn't get paid. When looking for warranty service, read your policies. List all the things it covers. There are a lot of stipulations as to what my home warranty will not cover. I had a claim for my AC and they didn't cover the Freon, which ended up being about $1,200 to the contractor.

AHS is not perfect, but it's better than trying to find a technician to come out and do the job, and then I worry if they're qualified or not. But, when I turn a claim in, sometimes it takes four or five days for a technician to make contact with me, then it's three days for parts to come in. Like when the air conditioner went out and I got a wife that's on the oxygen system, the urgency was not there. But I like the peace of mind that I'll get a qualified technician to come out to do the job.

We had an issue with our ice maker. It was freezing and not releasing the ice. I set up the initial meeting, but it was my wife who interacted with the techs and they were absolutely fantastic.

I liked the technician with A-US Air Conditioning of Texas. He got the work done. It was a very smooth visit. When we put in the claim for the plumbing, that went good too. Every single time I have called AHS, they've been very understanding. However, we had a technician come out to get our dishwasher and oven fixed, and that thing still hasn't been fixed. AHS could have done a conversation with the technician and tell them it needed to be done. It's been since late last year that we had that claim open, and it never got fixed. We have a technician come out today to get the cooktop looked at and hopefully today's the day it’s gonna get fixed.

American Home Shield fixes whatever is broken and I'm satisfied with that. They fixed our spa issue and our air conditioning units. You should get AHS.

I had several plugs that were not working. I was tripping the breaker on the breaker box. I submitted a claim and Hopwood, the contractor, called the next morning and they had an opening within the next couple of days. I found them to be very professional, timely, and courteous.

The sewage was backing up. A plumber came in and told me it wasn't part of what he did. I had to get my septic tank pumped, and it wasn’t covered by our contract with American Home Shield. The hidden things that are not covered get you. I got a new hot water heater but then, I had to get new piping and the piping wasn't covered. So, they get their money.

Everything's good, so far. I just had a dishwasher go bad and American Home Shield is going to replace it for no cost other than the service charge. I had a refrigerator that needed work on it, too. Both contractors were very professional. I got the compressor yesterday afternoon for it to be replaced. I just need to wait for the guy to come and replace it. The one we set up the appointment with is supposed to be back March 15th, but if he wants to come out sooner and do it, that'd be great.

I’ve had to use the contractor three times total since I've had the insurance, and they were excellent. I called American Home Shield, told them what my problem was, and they told me who will call me. The contractor called me right back and made my appointment, and came out the next day. The furniture is new, but the tech still had to figure out what was going on.

We had a substantial leak in our refrigerator coming from up under it. I gave American Home Shield a call. They dispatched someone right away. It took a few days for them to get out here to address the situation. The tech came out and repaired. But he did not turn the water off. I did not know that. I didn't pull the refrigerator out there to verify until I had seen more water pouring out of the refrigerator. And from the time that he came to assess and me getting it fixed, more and more water was pouring out on my floor. There was nothing at that point that I could do to even salvage it, which is why it was deemed as crucial as it was. We had mold and a lot of other things found as a result of the water sitting under there. In the end, he did get the issue repaired.

The dishwasher was not draining and the repair guy came out and looked at it. He said the pump needed to be replaced and he would order that and be back next week. He was great, knowledgeable and nice. It’s very easy to contact people with American Home Shield. They're priced reasonably, respond well and take care of your problems. I don't know if you'll find better and I'm thinking about getting the same policy for my other house.

The icemaker wasn't working. The contractor diagnosed the problem and ordered the part. Then, they came back a couple of days later when the part was in to replace the piece. I was happy with the service.

We're loving having AHS. I had a claim for the dishwasher that wouldn't start and National Platinum Service checked it out. The tech was very helpful. He couldn't get it running and he said he's gonna talk to AHS and see if they would order parts for it. It was an overall good experience.

I had a faucet claim to American Home Shield and the technician was good. He had to order an item. So, he came back and he replaced it. It’s working well now. I also had a claim for the thermostat on a heating system. The service was great.The tech was very knowledgeable. Overall, AHS has been on time and when you need them, they are there.

My refrigerator was freezing up all the time. AHS sent Sears but they did nothing and the tech only said it was clogged up. He melted the ice with a steamer and then left. A month later, it was down again. That's when they sent Mich Tech. The tech said he needed another repair here. He went and got it okay. But when he came here and was taking it apart, he found something else broken. He said that Samsung does not replace that so he called AHS to let them know that it could not be fixed. They okayed and sent me a notice on how I wanted to receive my payment. We said check and we've seen that today. Mich Tech did a great job. I would use them if I didn’t have insurance and would have to call for service. Also, we have a very good policy that we're very pleased with. Since we moved in, AHS has replaced the compressor on our conditioner.

Their automated phone system is annoying and difficult. I tried to say that it was the refrigerator ice maker and they said refrigerator. There was no way for me to change that. They need to fix the phone system. They cut off when I say something and it left me frustrated. But I got the phone number of the person who was coming out. I called and made sure they knew what was going on. Also, their people work really well.

My pool wasn't working and after I submitted the claim to American Home Shield, I heard from the contractor the same day. They also came out that day and it was awesome. Everything was so fast and quick. I liked it.

I had a dishwasher that went bad. American Home Shield sent out a repair person to evaluate it. He said the pump had gone. Days later, I got a notification from American Home Shield that they would replace the unit rather than trying to repair it. They gave me a selection to pick a new one. My wife and I did that and paid a small fee for the upgrade. It was delivered and Hayes Appliance came out and installed the new unit. Aside from the dishwasher, American Home Shield has also replaced my upstairs HVAC system, washing machine and dryer. We're making monthly payments but it's a whole lot easier to do that than to come up with $4,000 all at one time to replace a heating and air unit.

Such a customer service mess I can hardly describe it. I signed up last September and the first technician they tried to send told me not to waste my $100 on a service call, as they collect the $100 but have never paid a claim. I got my money back for the $100 but had to promise to keep my membership active. In the first 2 weeks I upgraded my service then they charged me a lump sum for the difference and also proceeded to charge me monthly for the difference. They claim to be endorsed by the BBB and if you go there they have a rating of F.

My garage door opener is old, and I had to buy a new one from the outside, but that opener wouldn’t connect to my garage door. We didn’t know what to do. We called the brand's tech support, and they couldn't help us, so I called American Home Shield. They sent out a young man that really knew what he was doing. He put a tiny part that hardly cost anything in the garage door opener and it started working. He put the new garage door opener from the outside on the wall, and I purchased an extra remote door opener from him. Overall, I like American Home Shield. I can call when I'm stumped by repair, and they help me out.

My washer was completely gone. When I tried to use it, it was just pouring water all over the place. I called American Home Shield and they asked what happened. I told them my dishwasher, my refrigerator, and my clothes washer were all gone at the same time. They said they were going to send a technician and that they were going to call me to tell me when they were gonna come over. Then Potate's called and they came over and checked it. They went back to American Home Shield to tell them what happened and what they saw. The people at Potate's were very good. I would recommend them anytime. When you talk on the phone to any one of them in their office, they're very polite and very professional. I love the company.

I've had a handful of claims over the last five years and American Home Shield has always been very responsive. They got the claims taken care of quickly and I'm very happy with them. Recently, the heat was off so I filed a claim and Modern Heating and Air came out that afternoon. The tech was awesome and had a lot of really good advice on the preventative things for the furnace that he didn't have to walk me through. He figured out the issue and got the heating going really quickly.

D & D Appliance Repair was very good, professional, on time, and they solved all the issues with my leaking washer. They came the next day I submitted the claim with AHS.

I was having my furnace cycling on and off a little bit more constantly than it should have been. I called American Home Shield and they got ahold of Schramm. Then they came out and took a look at everything. They cleaned out the furnace and it has been working better than it was since then. I've only had to use American Home Shield for a couple of different claims. But so far, they've been able to get everything taken care of fairly quickly. The claims process is pretty hassle-free. But if you got to make multiple claims at once, you got to call in more than once. You can't just do it all at once, which is a little bit inconvenient if you got more than one problem going on at a time.

American Home Shield has been great. As far as when I've needed any service, they've always been prompt and responsive. As a matter of fact, I've recommended them to a couple of my friends. Redmond's Plumbing is one of their contractors and they came out a couple of times. The first time was an issue with the upstairs heating unit. The tech got that done and we haven't had any problems. With the last call that we had, the bottom unit was not heating at all because it would run on auxiliary for a really long time. When the tech came to check it out, he said there was a leak in the core line and there was nothing that he could do to really fix it because it was going to keep using Freon.

My washer quit working and American Home Shield came to rescue me, and they had to pay most for it. The techs were professional and they knew what they were doing. American Home Shield's customer service is friendly. They act on time to get somebody scheduled to come to our house. They keep calling to tell you that the technician is on the way and their name and contact number. They also send a picture of the person so I already know them before they get here.

My heat unit was blowing out cold air then we had one technician come over and put a thermostat in. He said that was the problem, but after a couple of weeks later, the gas furnace went back to the same thing where it kept running all night long. We shut down. We had a different technician come over from the same company and he found out what the problem really was. He was right on time, and he said he fixed the problem. So far, I've had no problem with it. Overall, the experience was good.

American Home Shield's cost is good, the customer service has been professional, and the courtesy of the guys that's been coming out here has been good, too. Sears came for my dryer recently. The guy ran tests on it and we figured that it wasn't the machine itself, but it was something dealing with electrical on the thing. So, I had to change the programming.

I was having stoppage and Plumbing Experts figured out the problem right away and fixed it. I've had good luck with American Home Shield. They’ve been able to pull through when I needed them, which is what's nice about it. I recommend them all the time.

The techs came out for my air conditioner but they haven’t fixed anything. They said they have to wait on AHS and I've been calling since February the 14th but they haven't responded back to me on that. Other than that, I’ve been with AHS for years and they've responded quite a bit over the years. They were really good about responding and fixing whatever I asked for.

My refrigerator was freezing up. The service people scheduled an appointment and took care of the issue. It took longer than I wanted it to. AHS was prompt for the most part and they took care of what they needed to take care of.

It's been a headache. They send in all the calls to another country. I ask to speak to somebody that speaks English and they send me to somebody else with broken English. I can't understand the people. I'd been wanting to drop AHS a lot of times. But when I finally get around to things to get it done, it's okay. They put in a brand new heating and air unit. Then, it went out again on us a couple of weeks ago. I had to pay another $125 deductible. I shouldn't have to pay any deductible for a brand-new heating and air unit. That wasn't even three months old. But, I went on and paid it because it's cold.

We have a claim regarding our dishwasher and the technician came and replaced one part but it's still not working. They are replacing another two parts and they are waiting for the parts to come in. It's been one month and it's still not resolved, which has been a difficult experience so far. AHS could have different contractors to choose from for customers because I read reviews for this contractor and they have very bad ratings, which worries me. But other than that, we had two other claims, which were fixed very quickly. AHS has a very quick response and arrangement.

The experience was less than fulfilling. American Home Shield is unorganized, considering we had an email that said our account was active. We received an email from them that said we were able to immediately request a rekey service and one fix service as needed prior to the accounts being funded on the closing date. After that, additional services would be available. We immediately reached out for the rekey service so we could have the house rekeyed before we moved all of our belongings. However, we were told our policy doesn't begin until 30 days after we close.

AHS allows homeowners to share in repairs when things arise. My son is a Realtor and he recommends American Home Shield to all of his clients. Recently, I had a refrigerator issue. The tech diagnosed the problem on the first visit. It took a couple of days and they contacted me to tell me that a repair could not be made and that AHS would send me some options. I did the cash reimbursement and we're supposed to get our refrigerator on Wednesday. The process worked very well. Last fall, our dishwasher tore up and that was a little bit more complicated than what this event was. AHS changed the service technicians and that may have been a good thing.

The service of AHS has been really phenomenal. On my second call to American Home Shield, I was very flustered and frustrated about the process that was occurring. But in retrospect, it is what it is. The communication’s been solid and the product is meeting my expectations. As a first-time homebuyer, you always hear those horror stories. As soon as you sign the dotted line, the entire house breaks down. So it's been nice to know that regardless of what comes up, chances are I've got someone in my corner that can help me through the process.

Our heater went out and the tech came the next day. We used him before and he was good about that. He checked the unit upstairs and he thought he knew what was wrong with it, so he went and got a part. He brought the part back in a short period of time and put it in but the part was defective. So, he had to go back and get another one and that part did not work. So, he went back again and got another part. It was the same part every time and that part worked, and he got it all fixed up for us. He did an excellent job.

We had a claim to American Home Shield to get a washing machine repaired. We called and submitted the claim on the phone. They had a workman out here within five days of our first call. He found what was wrong with it. They had to order a part. It took long to get the part because of the way things are today. A week after the part arrived, they made another appointment to come out and fix it, and they fixed it. The tech did a very good job. So far, AHS has done what we paid for.

American Home Shield was very good in terms of turning around the claim. The initial issue was that the dishwasher was leaking a few months after the first vendor fixed it. It fried the motherboard because he didn't close it. But when the second person went out, he said that the dishwasher was pulled out and that wasn't the case. It was a language issue. He put the notes in that the dishwasher was pulled out and he never even touched it. So, when AHS gave me the choice of a second opinion because I disagreed with what the results were, I said yes. If the second opinion was the same as the first, then I would have to pay for it. The guy found the problem when I showed it to him when AHS sent him the next day. I was surprised that AHS approved the claim that night. The guy went in at 12:00 and by 5pm, I had an email saying that the claim was approved with the link where I can go shop.

The heat wouldn't go off and the first guy who came out thought he fixed the problem. Then, the second guy couldn't find nothing right at that time and he came out again because it had started doing the same thing again. He went a little deeper because he could see the problem then and he found out that the wire needed to be replaced. The two young guys came out here today and did an awesome job. I love what I’m seeing with American Home Shield and how they take care of the customers.

For some reason, my doorway didn't close all the way, so I couldn't use the dishwasher. I went on American Home Shield website and said I had an issue with my dishwasher, and an hour later, I had a booked appointment, and I just confirmed that I would be available for the appointment and they charged my card for the fees. It was an easy process. The tech came in and readjusted one of the vents, cleaned it out, and it was able to close all the way. So, it's an easy fix for the tank.

I had an issue with my stove and my dishwasher. ACT Appliances said they had to replace some parts. They ordered those, came back later, and fixed the units. As of today, everything looks good.

I love AHS. My husband and I use them all the time when we have a problem. We get online, put a thing, and someone calls me within 24 hours. We make the appointment, they come in here, take care of whatever has to be done. I've had AHS for almost 10 years. I even had them when I lived in California before I moved to Oregon and I still haven't had any problems with them.

I had an issue with my heating system. I have a multi-level home with dampers and the dampers weren't working correctly. I did a claim over the internet, then Ultra Heating & Cooling contacted me within 24 to 48 hours, which exceeded my expectations. They came right out and the repair person worked on the issue for a couple of hours, then he left. The repair wasn't done right though. I tried to reach directly to Ultra to see about having them come out and take a look at what was going on because they didn't fix the problem completely. I found out that the appropriate method was to go back to American Home Shield and they reached out to them and got them back out here.

I've been lucky I haven't had to use American Home Shield a whole lot but everything's been great so far. I had a hot water heater went out on me and it was later in the afternoon when I made the claim. So, it was the next day that the contractor called me, and it was the day after that they showed up. My wife was very pleased with them. By having a home warranty, as busy as I am, I don’t have to do the repairs myself and I like the money savings. My hot water heater was $800 so I didn't have to buy it. I'm spending money but it's not a big chunk out of pocket right now.

I had a wet spot in my backyard and we came to find out it was a drainage coming from the sump pumps in my basement. So, I checked the sump pumps and they needed to be replaced, which was covered by my American Home Shield contract. So, I called the plumber and he said that he could replace the sump pumps but that I might need to talk to a water proofer instead, which is not covered by my American Home Shield. So, he never replaced the sump pumps. I talked to the water proofer and they're gonna waterproof my basement and install their own sump pump. AHS ended up not doing anything and it's also stupid that they don't cover mold. But I would still recommend AHS. I have the most comprehensive contract that they offer and I'm surprised that they didn't cover some of the stuff.

We had electric in part of the house but not rest of the house. After we had put the claim in and was waiting for the service guy to come out, we found out that it was actually an electrical problem throughout our development. And it was actually AEP that provides us with electric in the development’s problem. So we paid our $100 deductible for no reason. But we got great service. And so there wasn't anything he had to do when he got there. We had to wait for AEP to come into the development and repair everybody’s service.

We've been thoroughly satisfied with American Home Shield. I've never had any trouble with anybody not showing up quickly. They tell me exactly what the problem is and how they are gonna fix it. When I have an issue, I find out that the people who answer the phone first usually end up having to send me somebody else to get stuff resolved. But it's not the kind of issue that I would expect a frontline person to solve anyway. We're getting ready to move into a retirement village in McAllen and I've got to call American Home Shield and see if I can transfer my program from my home in Monahans to the trailer in McAllen.

American Home Shield is a good company to have. The contractor who came for my air conditioning unit that wasn't cooling was professional. There was a part that needed to be ordered and they're here fixing it.

My dishwasher wasn't draining and it tipped forward. The guy fixed that and raised the leg up so it wouldn't tip forward anymore. It works like a champ. He was very helpful and really personable. Service with AHS has been great.

I call AHS when I submit a claim. They make it very convenient, able to do it over the phone. They've been professional and have done a good job. GE Appliance came out recently to work on an Advantium oven, which is something we've grown very accustomed to and they also did a great job.

My stove broke one time and they said, "Can we do a Zoom?" I did the Zoom and they saw what was wrong with the stove. They said, "Okay, we're going to transfer this video to whatever," the company who's coming over to fix the range. Perfect. Another time, the techs came for my ice maker and a bathroom faucet that was leaking water constantly for 30 gallons per day. I had to expedite the call several times and they didn't do it. By the time it was already the date for the appointment I was the one who was making the calls after that. It wasn't a good experience to be waiting, transferred here and there, disconnected, and do it again. I never had this experience before because Home Shield used to be excellent three years ago.

Whenever I had my oven running, there was a gas smell. I filed a claim with AHS and overall, the process was good and it was better than the last company I had. I had a lot of problems with that company for the same issue and we had that issue for four years with them. But the tech that AHS sent out was able to make the repair on the same day he came out. I had an idea what was the problem and I told him it was the igniter. He had it on a truck and we've had no trouble since then. All in all, I love the professionalism of AHS and they stick to their word.

Recently, my furnace was cutting on and off and my home was cold and I couldn't figure out why. The techs came out the same day I put the request in with AHS. The claim process went smoothly. The deductible of AHS is a little high, but that's okay. The monthly rates are within a reasonable range. They also respond quickly and they make sure that everything's taken care of no matter how long they take or how much they need.

The contractors that have come out are nice. But the one for the oven was outstanding. He did a great job. I recommend AHS.

When I contacted American Home Shield to take a look at a couple of things at my house, it took four times for different people to come out. I didn't like the people that they sent out. They weren't there to do anything but just look and do nothing. I finally had something taken care of and it was something entirely different than what I had asked for initially. It was also difficult to communicate with the people. English was not their first language so they go by the script as opposed to understanding what the issue is. There was one phone call where it was clear that they weren't understanding me. I could barely understand them. So, there was frustration as well with communication problems. AHS should improve in getting better people to send out and making sure that those people take care of the issues that are addressed or listed on my request.

My garage door is wood and it's heavy and goes out of adjustment. It causes my door to open difficultly and sound like it's horrible. I had Cactus Door come out and look at it, but they couldn't adjust it. They didn't do a very good job. The other company that came out before, AAA Garage Doors, was able to adjust it. However, it's not American Home Shield's fault that the subcontractor couldn't come out and fix the door. Now, I am looking to have the door replaced.

I had a washer issue wherein something went inside and we called for removal. The tech did good. On the other hand, there was a refrigerator issue, two times, then the guy said that it would be better to go for a replacement. I paid around $900 from my pocket and waited for that particular model. It took nearly six months to get that one, maybe due to the pandemic or a stock issue from the GE side.

American Home Shield has helped out. I did have some issues with them at first. I live in Evansville, Indiana. They were contracting with this guy out of Illinois, and he had a bunch of bad reviews like he wouldn't respond to phone and wouldn't show up to your house. They referred me to him a couple of times and I had problems with him. I had to actually tell them, "Do not refer me to him. Refer me to somebody else 'cause this guy is terrible." A capacitor on the air conditioner went out on me, and that was when AHS referred me to this guy out of Illinois, and I ended up canceling. I just called the heating and air company here in town. I ended up paying like double the price when I shouldn't because I had $100 deductible. It should have been all I had to pay. I ended up paying like $400 to get it fixed because this guy wouldn't return my phone calls. I called him and left several voicemails.

The ceiling fan in the master bedroom was acting haywire and making a loud noise and then it stopped. The guy came in. The remote is attached on the wall. So he unscrewed the screws and he wanted to know if there was anything behind it. There was nothing. So then he was working on the fan. He was working on it for a while and then he said the fan was broken. But this fan was brand new. He told me something, and I said, "Are you looking for this?" I closed the door to the bedroom and there's a dimmer by itself.

I had to do a second claim the next day after they fixed my dishwasher that stopped working 'cause there was another issue with our toilet. For some reason, the site was down so I had to call that claim in. But the technicians were perfect. They came out pretty fast so I was happy about that. It happened in the middle of an ice storm and they had to order a part. It took a little bit longer but within the week, it was done.

A repairman came out for the dishwasher. He was professional, on time, called ahead of time, and did all the things right.

Initially, when it was cold, I was hearing a loud boom from the heating unit and I Googled it. It said that it could potentially have something to do with combustion. So, I had the contractor come out and look at it but that was not the ultimate problem. The heating unit is running but when I had discussions with them, they talked about some carbon monoxide leaking and that's concerning to me. I was waiting to get an email from them but I haven’t checked in a while to see if they had sent me anything back. So, I need to check my email. But I haven't heard from them.

Whenever I would flush the master bathroom toilet, the water wouldn't even attempt to go down the drain and would immediately come up. I had it turned off so it wouldn't flood everywhere but one day, there was water all over the bottom, the rug, and the tile. I put in a claim and Ark-La-Flow Plumbing came out the next day. They looked at everything and started working. They were great. But the contractors I've had before took a couple of weeks to come out and they weren't always the best where I wanted to call a different company that I know is reputable.

I have had better service lately than I had in the beginning. I've had two issues lately, almost back-to-back, and I am so pleased with Swift Appliance. I had an old dryer that was not heating. The tech came out and said, "You need a new coil." He had it in the truck, replaced it and left. The other one was a dishwasher that made new and different noises. I'm the type of person that I want to catch it first. So, that was taken care of very well and timely, and I'm extremely pleased. Whoever does the hiring of the customer service people at American Home Shield does a good job. They know what they're doing. That's the first taste a customer gets of their organization and it's primo. It's money well spent.

I was very pleased with AHS's service. We needed our garage door opener fixed. I did an online request and within the next hour a company had called me to set up an appointment for the next day. They were there at the time they said they would be there. And they fixed the garage door opener in a very short amount of time.

Home Choice Services came out and repaired the sink. It took them between 15 and 20 minutes.

My dishwasher was reading some sort of error message and it wouldn't turn on or off because it's all digital. The techs cleaned something off, reset it and it worked. Being a part of AHS is very easy and it is very much a comfort to know that help's available.

We really liked American Home Shield in the beginning. But the service last year was not that great. We had a claim for the water heater and it took them forever going back and forth. It took forever to get the report and then have it settled. We were thinking of things to cash out, and what would that be. I had to go back and forth so many times, and they still couldn’t get through. The water heater that they gave us to cash out was only 400. But the water heater is expensive now. There was another claim that took them forever to get the report and the parts. My tenants were without a stove for three months, which was really bad. My husband didn't like that. So we’ve been struggling with American Home Shield. It’s not worth the time to do this. Going back and forth takes a lot of time and energy.

I had a claim with my double oven. They came out, inspected it and they said it needed to be replaced. I'm waiting for the oven to come in.

My dryer wasn't spinning. I notified American Home Shield through the website and I was given information about the contractors. Then, I had to call them because they didn't call me. Other than that, they did great.

I'm enjoying American Home Shield. I had a problem with my dishwasher and it was resolved. The technician let me know when he was heading over with a good enough time so that I could get home and he was very helpful.

The AHS reps went over all the details that would be in my policy. Even though I went over them that day, I didn't really understand them fully until I moved into my house and then started needing things. When I called them back, they were really eager to help me go over it, piece by piece again, to make sure that I understood everything that my warranty went. This is my first time buying a home, so I really didn't get it at first.

I had a stopped-up drain and I called American Home Shield on Monday and they set it up for me. The contractor came out on Friday and cleared it out. I had been with AHS for 28 years and they should go to a larger company. They had used Greenway Home Services in the past and usually, it's next day or within 48 hours. Most companies they're using now take four to five days.

I had left the water running at night because we were in freezing temperatures. When I went to try to shut it off in the morning, it wouldn’t shut off. That was the hot water that was leaking and the cold water handle broke off in my hand. Then I had another faucet outside that was leaking. When the contractor came out, they had to replace a valve. They were very nice. They explained the work that they were doing and what they would have to do, if necessary. But I had to also get an external plumber because they didn't provide the service to get a shutoff valve put in. So that came out of my own pocket. But overall, having American Home Shield gives me peace of mind because I'm a single person and I know that if something breaks, I can call and they'll find somebody for me without me having to go out and do the research.

I've used AHS once within the past month and it was completely fine. The claim was for my garbage disposal. They told me what my co-pay would be and the name of the company that would be doing it. Within the same day, I got a text message from the company telling me when they were coming out. When the company came out, they were efficient. They kept me updated through text messages and they also explained to me the whole process.

Submitting claims with AHS is very easy. I used to have this other company and I had to jump through hoops to get somebody and never got anybody on a weekend. But AHS sends people on weekends, which is a godsend. They give service for what I pay for. I had a plumbing issue where the toilet stopped flushing and water was coming up. Rooter King Plumbing was sent out and they snaked out the whole lines. There was a clog that was backing everything up into the toilet and before it backed it up into the tub or shower, they had cleared the problem right away. As soon as they did that, the toilets flush again. I'm very pleased with having AHS as my home warranty company. They do what they said they would do. This is something I never really had with the other company.

American Home Shield is somebody you can depend on. I know the company wouldn't be just hiring anybody that will overprice their service and things like that. The Lindsay Company came out to repair the disposal in the sink. They got out here fairly quickly and the tech was professional and did a very good job.

My experience with Kinston was really great. They came out on time. My icemaker was making small ice, and I couldn't get the water to come out. The tech explained to me what he was doing and he ordered the part. When the part came back, they called and made an appointment with me. They came right out and fixed it, and it's been doing wonderful. As far as American Home Shield, they could try some local contractors or ask us who we would like because sometimes, we know people. Also, they did go up on the price. After my first year when I had to renew it, it jumped to at least $300.

So far, I love AHS. The only thing I gotta do is call them and they take care of it. I had a dishwasher that went out and the guy was great. He was in and out and really clean. It took about 30 minutes, he diagnosed everything. He told me it would be about 10 days for the part to come back in, and I didn't have to call or check up on him. He got the part in and he came back and put it in and back washing dishes. My heat pump went out also but I haven't heard anything back on it yet. They told me they would give me a call. But when the hot water heater went out, they fixed it. Everything's been great. Just waiting to find out about the heat pump.

I was taken aback with the whole, “Oh, if we can't repair it, we'll replace it,” scenario when American Home Shield advertises. They kept sending different companies out for my refrigerator. Premier was the last company that finally said it needed to be replaced. But it's either I spend $10,000 to replace my refrigerator or wait and pay 3,500 through AHS because they have a discount with the manufacturers. If I go through them I only have to pay $3,100. When I decided to get a small refrigerator, I was under the impression that I'll be able to get a refrigerator within two months. But it's been since July and AHS doesn't have any inventory. It's forcing my hand to spend the additional money to replace my refrigerator because AHS only wants to give me a check for $3,000 when my refrigerator is 11,000.

My problem started out as an intermittent issue with our heat system. It worked, but would appeared to have difficulty igniting the natural gas on the first try. American Home Shield did respond quickly with a contractor who arrived on time and was able to duplicate the problem and made a diagnostic decision, but had to order a part.

I'm enjoying AHS. I've had it for a few years. I recently did my first two claims. AHS really came in handy, ‘cause it's like car insurance. You may not use it, but you need it when you do. With a home, you never know when something is gonna come up, so it's always good to have, especially when you don't have to pay a large amount. I don't mind paying the service fee as opposed to paying hundreds or thousands of dollars.

American Home Shield has always treated us right. Recently, a repairman replaced the motor pump on our pool pump. We've also had claims on our dishwasher, HVAC, heater, and this last summer, our air conditioner, and we have never had a problem with them. They take their business for us. We just sold the house that we're living in and we recommended them to the people that are buying the house. We'll get American Home Shield on our other house.

We needed an ignition switch for the furnace and the contractor replaced that part. American Home Shield’s website was easy to use and they got in touch with me right away to let me know who was coming out. The contractor was very nice. He fixed it and gave some good suggestions. Every time I call in to AHS, the staff are very helpful. It’s good to have them send someone out as opposed to me because I hate trying to locate services and then trying to decide which one is the best. This way is easier for me and I like that. I just have to pay for it so, that’s the plus.

When our garbage disposal went out, I contacted American Home Shield by phone. I called on a Thursday and I didn't see someone until Tuesday, which was okay.

The tech was good and knowledgeable. He showed me what he found. He said that even though our unit wasn't working efficiently, it was still working. He recommended that it’d be replaced and gave me an estimate on how much it would cost to be replaced. I got it replaced. Unfortunately, I had to pay out of pocket.

I like the convenience with AHS. It's easy and I don't have to worry about finding a repair person. I just go online and open a claim. They have all my information and within a day or so, I get a call and then someone comes out and fixes the issue.

I had two claims with the American Home Shield. One was regarding some plumbing issues and I gave one guy a horrible review. He was rude and not very pleasant. When he came to the door, he said, “I hear you got a leaky faucet.” But I said, “No, we have a plugged up drain,” which was an entirely different problem. Then he came in and wanted to attribute the problem to something that wasn't covered. I suspected that he knew what wasn't going to be covered. He tried to talk me into accepting the fact that the reason the water wouldn't go down the drain was that it had a negative slope on it of about two degrees. But I showed him the situation and that had absolutely nothing to do with it. If he didn't know that it didn't have anything to do with it, he shouldn't be a plumber. But he insisted and said, “Well, I'm going to file a report.”

My AC unit was blowing inside but not outside so the air wasn't cooling. The technician came out when he said he would and was professional. The tech was also friendly and communicated when he was stuck in traffic just to give me a good idea of what time he was going to arrive. He let me know he had to order the part and said he'd be in contact with me. He was messaging me today to let me know that he was still waiting for the part and that they’re hopeful it comes in tomorrow. So I haven't felt like I don't know what's going on in the process. The job is technically not done, although it was closed in the system. But once that part comes in, he’ll either come back tomorrow or early next week to fix everything.

The electric wasn't working in the kitchen. We had to wait and wait weeks for the part to get to us. But the last guy was perfect. He finally had the part.

I like AHS. But the price went up and that's what I don't like about it. And the last time, they took about four weeks to come out to me on my claim for my washer. The contractor was Sears and they ordered the wrong part. I like working with them and they're great. But I have kids and I was disappointed that it took that long. My washer was leaking and I could only do extra small loads. Aside from that, a couple years back, AHS booted me off of their plan and said that I was not allowed to be with them since I maxed out on my amount of claims, which was ridiculous. Also, when I have to make a claim, sometimes I have to call a couple of different times to get my point across. But other than that, I'm still satisfied because they still fixed whatever was broken.

I had some issues with Home Shield. I would report something and I wouldn't hear back from them for days. I would have to call back and yell at them a little bit to get them to move on it. They would tell me who the contractor would be but the contractor wouldn't call. I had a claim with the washer and the contractor didn't call me to set up an appointment. They put in their ticket that it was Home Shield that contacted me and was working with me on it, which they had not. I had to escalate and scream a little bit because I told them I didn't want that company after they did that. Then, they sent out R&S Home Maintenance and the guy was early and called me, at least, an hour before my appointment. He got here quickly and took care of everything that he needed to. Home Shield handled it as I would expect them to.

Our breaker kept getting put off with our air condition and heater, and Hopwood Electric was able to diagnose what was wrong and they’re coming back out. We have been with American Home Shield for 12 years and before, it would take forever to get on the line. You’d have to hold, hold, hold. Then, I have one issue with them and it's still not resolved. Our faucet in the kitchen came apart and the repair guys came out to fix it. But two months later, it started acting up again. I called them to come out and they needed to replace it but AHS refused to replace it because they said it was a secondary something. I can't understand why. We had to pay $400 ourself for it. So, I was upset with them about that.

A pipe burst and the techs fixed it promptly. They were very professional and they completed the job in one day. AHS's service is better now. They put in what you call in for. Their customer service is wonderful.

In the past, like most people, you just called that plumber that you always used, or you just called whomever. And that worked out okay. Because in many cases, they remembered you, your equipment, etc. And I have had several independent contractors say that they would go with one of the home warranty companies because they were not paid enough. And I get that. But I haven’t always been satisfied with the technicians that come out, as far as what they are able to do. I tried to get the same company. If it's a plumbing issue, the same plumber. And I do not use American Home Shield for heating and air conditioning. I use another company that's not with them that I used for many years. I had one call with American Home Shield, and they diagnosed the issue, but the price was extraordinary. It was a damper. So, I called the other company, and their price was half.

I paid Home Shield for some work on my garage. The claim process was okay. The tech knew what he was doing and what he looked at. I didn't know that a spring had broken and I had to pay that out-of-pocket because AHS doesn't cover it. Seeing that the spring was broken the tech suggested that I get two because if not, the other one is gonna break. He was really thorough in explaining stuff.

DNG came out for my refrigerator claim and they were okay. It’s American Home Shield I have issues with. They had made a number of mistakes. They are very slow in responding to anything. I’m still dealing with them. It’s been a nightmare. I’m very disappointed.

My unit wasn't heating. I set the appointment, and I got a notice from Home Shield. A text and email said to reach out to this company. AHS should make it more obvious that the customer who has Home Shield should be calling to contact as opposed to contacting through Home Shield. It wasn't very obvious, and if I hadn't read through the email, I wouldn't have noticed it. So, I called them and talked to them before they came out. They were awesome and the issue was fixed in about an hour. Overall, it was good.

I sent the claim in for the compressor and the contractor fixed the problem but it caused another problem. Now, the compressor is kicking on and off. But the techs were great. They did most of the work outside. I was at work so somebody else was here but they were professional. They came when they were supposed to, on time and did everything they said they were going to do. I like getting my stuff fixed but American Home Shield went up from $50 to $80 because I keep having claims. But I love just calling somebody and not have to worry about it. I recommend AHS because I've had good luck with them so far.