American Home Shield Reviews

The customer service reps of AHS were good. When I submitted a claim, Residential Maintenance Solutions contacted me immediately. They worked on the AC. One of our units is having a wiring problem. However, they’re coming back because the AC still isn’t working.

American Home Shield replaced the garbage disposal. We paid 100 bucks for it plus the monthly payment. That was nice. I also liked the contractor. They were quick. However, we got American Home Shield for our air conditioning unit and we've called them probably four times to service it. It's an old unit and probably needs to be replaced. But American Home Shield is not going to replace it 'cause it's so expensive. That was something they made me aware of when I was doing this but I didn't understand how hard it was actually going to be to get it replaced.

Our air conditioner went out and we had no air conditioning in the middle of July for three weeks. They said they were doing everything they could but it was miserable. I had to spend more money on buying a standalone unit just to keep my house somewhat comfortable. The contractor, Conklin Plumbing, was fine. They worked with my schedule and they always do what they can do when they're dealing with American Home Shield. The problem with American Home Shield is they do not allow contractors to keep anything in stock. They have to wait for American Home Shield to ship the part to them and then once they do, they can make an appointment to come out.

This is my first service request that I had to initiate with American Home Shield and my experience was wonderful. When we first used the ice maker after my husband replaced the filter, there was this horrible grinding noise so he tinkered with it. He said he didn’t know what was going on and we needed to call a service request in. I loved that the lady called me immediately after I submitted the service request and got the email. We chatted and set up the appointment. I even requested for the contractor to call me before they arrived, because I have two vicious dogs so I had to make sure that they were put away.

I usually call in to AHS and the only issue is that sometimes, there's a language barrier. But that's not that big of a deal. Recently, something was wrong with my washer. The techs fixed it

I need ductwork and now, I got to pay another $100. It was 75 back then when I first did it. I pay 70-something dollars every month then when somebody comes out, I got to pay American Home Shield $100 for them. The drain person that came out here did a good job but I had to end up paying them $750 for the code to be up to date. This is the first time I used American Home Shield and I’m having a little bit of problem ‘cause I had to fork up more money than they told me I would have to fork up. Also, Draingo took the old water heater and didn’t tell me about taking it.

I had a leak in my garage, and we didn’t know if it was coming from the washing machine or from the bathroom. I called American Home Shield and the representatives speak English, but they don't speak very good English. I wish there were more American English speakers. But the contractor responded quickly. It was within a day and made the appointment within two days. I was very happy with them. The washing machine people and the bathroom people were responsive. The one thing that I did not like is the plumber replaced all the parts that were leaking, but there was a rusted part that went to the floor and I wished he would have replaced that too.

My experience with them is going pretty well. It started off shaky though. The first time I called, I needed someone to draw my septic tank and they didn't have someone to do that. So, I had to pay for that on my own and that was disappointing. Also, I needed some service for my heating. The first time the guy from A-US did that, it wasn't right and the problem persisted. Three days after he left, my heating shut down. I asked AHS to send someone else who was more experienced and they did. That other technician got it right and the problem was fixed.

My washing machine had started making a loud noise and was shaking. I called American Home Shield and told them what was going on, and they responded quickly. On the day the contractor came, they checked it, and it didn't take very long. Then it was a five to seven days wait. When the part came in, they came back, and it didn't take long. I was happy that they got back with me quickly and fixed the problem.

I filed a warranty claim with American Home Shield and Shield Plus came in. Their plumber opened the covering and told us that the pump was not working because it was an old pump. He ended up replacing the sump pump. We upgraded to a different model than the one American Home Shield had under warranty and they charged us $160 for that one. One thing I would have liked American Home Shield to do was have more clarity on what was covered and what kind of options we had in terms of getting a new device. If, for example, my dishwasher goes bad, I would like to see what is the replacement value American Home Shield would pay me and what are the options if I wanted to get a new dishwasher installed.

I love AHS. We've had it for years. It's like a security blanket. Everything works great, especially now that we submit claims on the computer, so it’s easy and I also get an instant reply. When my dryer went out, it was replaced. I was offered an upgrade if I wanted to pay a difference. But the one that was equal to the one I had was much better than the one I had. I’ve had small repairs, like my stove and my garage door opener. A few months ago when my ceiling collapsed because the water overflowed up in the attic from it, they replaced the air handler and paid a good part of it. Right now, I'm waiting on a part for my furnace.

My garbage disposal was leaking, so I scheduled an appointment and I got a call back the same day that I scheduled the appointment. That was on a Friday, and the techs came out on Monday. They replaced my garbage disposal, which was surprising, but I'm not going to complain about that, and we were good to go. They did everything in one appointment. I also had an issue with my dishwasher where the techs came out and fixed it one time. Then I had the same issue within the first 90 days and the second time they came out, my dishwasher was replaced. That was for $75 and that was a small price to pay. Aside from that, submitting a claim with AHS is pretty simple, straightforward, and I've never had any issues with getting a call back or anybody assigned. All in all, you may not think you're going to need the warranty, but you definitely will.

There was a leak under the sink and I had a clogged under sink. The plumber who came was great. He saw under the sink that a pipe wasn't tight enough. For the clog, he opened it from under the sink and cleaned it. However, I am about to switch to another provider. I'm not super happy with American Home Shield. They don't have a good selection of contractors. They just take whoever is going to give them the cheapest especially when it comes to the appliances. So far, I haven't had anyone that is with a degree to be a technician that's why I'm still having issues with those appliances. At one point, American Home Shield has to replace these appliances.

A knob was not working and the hot water was not coming. American Home Shield sent a plumbing company who did a terrible job. I asked them to replace the plumbing company with someone else so they sent North Gate Plumbing, and they did a great job.

The gas water heater was not working. I called the service center. The representative who helped was very patient and provided all the information. That was my first time using the warranty. I provided all the details, and sent the request in. And between 24 to 48 hours, I got contacted by the company, Mr. Rooter. It was timely.

The AC wasn't working at all and the contractor got it fixed to where the air and heat are working. They did a great job. That repair was six months of not working with the previous warranty company I had, and on the first visit, AHS fixed the problem so it was a much better experience. Everybody I dealt with and the way I even scheduled that was awesome. It was automated in the best way possible and straightforward. I like it. I would definitely recommend American Home Shield.

The claims process with American Home Shield was efficient. The icemaker malfunctioned and it was addressed just fine.

So far, AHS's service has been good and I like them. They have honored their contract. But the last contractor who came could have had a filter available when he was here 'cause I didn't have any. Although it's not very far down to Home Depot, I would have paid extra for him to go get one and put it in. But, they don't carry filters on the truck.

My fridge wasn't letting the water flow out at the filter and GE Appliances was out within a few days of putting on the claim to American Home Shield. The fridge was replaced and the whole process took a week. I had a problem with my cooling unit and the contractor came out and fixed that. I like the safety and security of knowing because a friend of mine’s AC unit broke and he had to pay $10,000 out of pocket out of the blue. Knowing not to have to worry about that is worth the price because when I do the math, even if that happens once in 10 years, the warranty pays for itself. It's a great idea to have it, especially if you have an older home. I'm very happy with AHS’ service and everything that I've experienced so far has been great.

American Home Shield always responds very quickly. They did great. The tech diagnosed the problem very quickly and took care of it.

I've used American Home Shield about four times now in the last couple of years. They’ve replaced a microwave and fixed an icebox twice. The people that worked on the icebox and the microwave were prompt. The service was good, but the microwave had to be replaced and instead of American Home Shield replacing with like kind, they said they couldn't guarantee what color. This is a new house and all my appliances are black stainless. I wasn't happy that they might bring a white one. It's a convection oven, too. It's expensive. I wasn't too happy they'd get one out of their warehouse units and send it up here. I told them no so they gave me the cash value which wasn't quite enough to replace it with. I had to kick in $100 or so. When American Home Shield is replacing appliances, they need to replace with like kind. But as far as the service goes, it's good. They have the contractors here in this town that fix Samsung and a lot of people do not do that.

The repairman was very friendly, quick, and extremely timely. I was impressed by that. He answered any questions that I had. He came out to look at my oven and my dishwasher. My oven was not cooking properly and the dishwasher would not cycle through when it came to releasing the detergent. He took the little door that was on there and said there was a spring that was broken. He took that off and said it was okay to use it like it is. For the oven, he said it is extremely old and he couldn't find parts for it anymore. It needs to be replaced and I've already spoken with American Home Shield about that. They said that I could go to Lowe's. I’m waiting till this weekend to go and be able to pick something out.

We had a dryer claim issue during a spike in COVID and the plumber would not come out. At the same time that he wanted to do a video call, we were having a bunch of stuff happening in our house. So, we had to reissue that claim to get a plumber out to fix the appliance in person, not over the phone, because that wasn't gonna work. But that got resolved. Our dishwasher broke so many times and American Home Shield was very positive and gave us a rebate amount. They were not repairing the dishwasher again. It was an old dishwasher, but they gave me x number of dollars towards the purchase of a new one through Lowe's. It took us about six months to get that dishwasher in because of COVID and not because of American Home Shield or Lowe's. Now, we have the dishwasher, the door is not staying shut and it's leaking. But that has nothing to do with American Home Shield. That's just my luck.

When I had outlets that weren't working properly, it was a very easy application through the app. Also, the repair people were professional, friendly, and quick. It was good.

We submitted a claim for the shutoff valves of the water heater. The day the techs came out, they diagnosed it. The next day, they came back and fixed it.

I had a whole lot of things (water heater, a whole HVAC system, and some electrical stuff) fixed and replaced over the years with American Home Shield that would have cost me thousands and thousands of dollars. Initially, the quality of some of the contractors wasn't very good. But I liked the guy with Prime Plumbing. He was very professional. I showed him what the issues were and he diagnosed them pretty quickly and went to work.

When I submit a claim, it has been efficient. Sometimes I'm lucky and it's a couple of days, sometimes it's not. The most recent time, it was our kitchen sink backed up. They were good. However, I don't like the fact that some of the vendors that American Home Shield use, I rate them and they get two stars and some of them are good, some are bad. They used to have it where I could actually decide to choose another vendor, but I don't see that they do that anymore online. And they had done that up to a year and a half ago.

The oven door wasn't securely shutting and keeping in heat and the handle was loose. The repairman from Appliance Care contacted me right away. We set an appointment and he showed up on time. He took a look and told me what he was gonna do. He ordered some parts, called me when they came in, and hooked up the parts. Everything was good. But getting a response isn't always right away. I had a claim before and I had to go without hot water for a day or two. Also, AHS's website doesn't have a lot of options when submitting a claim - just some basic stuff - and if I had more than one problem, I would be unable to list them all out.

Samuel and Sons got things taken care of, and I appreciated it. They were good at educating me and I learned a lot about my heater. Evidently, I have a smart heater. The repair cost me $75 and had I not had AHS, it would have cost a lot more to get that issue fixed.

My garbage disposal wasn't working. There was a blockage and the tech got that cleared out so fast. He's such an expert. But my issue with AHS is that they deduct money from my account on whatever day they feel like it when I have my draft set up for the 15th of the month. They're violating the EFTA and the FDCPA. That's causing my account to be overdrawn sometimes and I get charged from the bank. I have asked them to go back in the notes and read them to me and they never have records of my call-ins in my notes. So they’re essentially not taking note of my calls.

When I apply for services to American Home Shield, a phone call usually works sufficiently. I've been mostly satisfied with their customer service. I've been disgruntled with a few of the technicians but I've been satisfied with most of them. AHS has been gracious enough. If something was not up to my satisfaction, I got another tech. Not everything is gonna be perfect all the time. We're all human. Some people just had a bad day.

Our water filtration system in the refrigerator stopped working and the contractor attempted to repair it buy they were unable to fix it. The parts they were trying to find were not being made anymore so, we are in the process of finding a replacement. The techs were wonderful and very personable. They were very transparent in terms of the communication so they always let us know where they were and how far away they were. Anytime there was an issue or there was a part that needed to be ordered, they communicated with us right away. I like that American Home Shield is simple. I've only done one claim but the claim process was easy. The customer service was easy to work with as well and things got done very quickly. I'm satisfied. People should look for completeness of what they're looking for, in terms of everything that they want covered, from their piping to their appliances.

I'm disappointed with USA Plumbing who came out recently. I was pleased in the beginning when they did the garbage disposal. But the tech kept saying that the plug doesn't reach and the cord wasn't long enough but it reached because when he left, I had my nephew go into the sink and it plugged right up. Then, one of the pipes in the hot water heater was leaking and the heater was malfunctioning.

I like the service of AHS. I am very pleased with the way claims have gone. I had a problem and it was critical 'cause the power went out and they responded. The following morning, there was a tech at the house.

American Home Shield's responsiveness and coverage are a little bit better than our original provider. There was a leak that was occurring from an upstairs bathroom in the shower down into the room below. So, the ceiling started bubbling up. The techs were able to find that it wasn't a pipe or plumbing issue but an issue with the integrity of the shower. They did a good job.

My ice maker wouldn't work and it was leaking. That went on for a while. It took a bit of time to get through. But the contractor knew what he was doing. They put a new door on the refrigerator with the side that has the ice maker in it. I like American Home Shield. They either fix your product or replace it. Sometimes it's hard to get ahold of the right person. But other than that, it's fine.

My air conditioning unit outside was making a loud clinking noise. The claims process was really easy and very efficient. The technician was very professional and let me know what the issue was and resolved it and I haven't been having problems. I'm satisfied with AHS. It's a cost saver and a peace of mind knowing I can call on them to have any issues with my house resolved.

We're having an issue with the thermostat for our furnace/AC system and the contractor, NW Sundance, has come out twice. They've confirmed that there's nothing wrong with the furnace and they were not able to identify any problem with the thermostat. But I'll be sitting in the TV room, which is 12 feet away from the thermostat, and it will read 68 degrees at the thermostat, which is the temperature that we like, but over in the TV room, it's registering about 73 on some days and 66 on other days. There's a wild fluctuation in a short distance, which makes me think that the thermostat is not being an accurate reflection of the temperature that we're experiencing.

The heat didn't turn on and I called American Home Shield that morning, and the techs were out within two and a half hours. They did a good job. It ended up being something fairly simple. The lighter switch would attempt to come on, but it wasn't lighting. But it’s working now. By having the home warranty, there was a decrease in cost associated with the repair because I paid just $100 for the call and probably for the techs to come out, it would’ve been 300 at a minimum. AHS put everything out there well since I've been dealing with them and their rates have gone up in the three years that I've had them, which would probably be my only complaint. I was only paying $40-something initially and now, I'm paying maybe $70-something. I've had to call them a few times. So, I'm not sure if that goes into the decision to raise the rates.

When we bought the house, the appliances were slightly older. So, having The American Home Shield coverage and having the benefit of knowing that if something does break down, you have the option of getting it fixed. Not having to pay for the entire amount is definitely beneficial. The experience with them has been very good. They're easy to work with and the accessibility is great because you can call them or do it online through the app. The tech from Perfect Temp HVAC came out and resolved the issue quickly. Everything is working perfectly.

The process of submitting a claim is pretty simple. I go online and I hear back pretty quickly unless it's kind of going into the weekend, then I got to wait a while. AHS could have some kind of emergency service - especially when you're going into the freeze and your ear's not working, it would be a dangerous situation for a homeowner - even if there's a nominal fee or whatever to expedite service in that kind of situation.

My water heater wasn't heating water. I filed a claim with American Home Shield and they've been good to me. They usually send me an email to tell me there's been a contractor assigned. I use the phone numbers in there, and it says, "You should hear from them within two days." I can then go online and get the contractor information, too.

The washing machine spinning cycle stopped and the water just stayed in there. I described the problem to the rep I talked to and when the repairman got here, he had that knowledge. He brought a part with him that he thought the issue might be. He was nice and professional. He solved the problem and it did not take him very long. The washer has been working ever since.

My experience has not been great. I placed two service calls, and neither one resolved the problem. My refrigerator door wasn't closing and the repairman said he adjusted the door, but it still doesn't close unless you push it shut. That's not how it's supposed to work. It's still dropping ice cubes randomly for no reason. I work at home, so I hear it dropped during the day when I haven't used it in three hours. That wasn't resolved. For our heating and air, the fan is still blowing. American Home Shield could provide better service people. I used to be a home builder and know how things are supposed to work. They're not working right. Also, American Home Shield keeps you on hold too long. The last time, it was 45 minutes. I tried doing it online and it said my contract didn't cover that. I called and they said it did. They had to change something and charge me more. I wasted $200 on service calls that did nothing for me. I'm gonna change providers as soon as I have time to find a new one.

AHS's claim process is better now than it used to be. There's difficulty sometimes in understanding the people who work there. Also, for the most part, the contractors they work with are a little subpar. It's hit or miss and you have to use who they use. Even if you have a reputable company, they won't work with American Home Shield anyway. They don't know who the local favorites are, but the people who are reputable around town don't want to be involved with them. AHS could maybe give incentives to some of the local contractors.

I just had a claim today and the tech replaced a garbage disposal. But the gentleman I called in to wrote trash compactor but my garbage disposal was the problem. When the people who were supposed to come realized the issue was the disposal, their people said, "Oh, sorry, we can't fix that. You'll have to have a plumber come." So AHS had to switch the company. Other than that, it was a fast and easy process and the tech was gentlemanly and kind. He got the work done. AHS's service has been really good. It's been a great experience having them because I don't have to pay for all the things that I've had replaced.

So far, American Home Shield's service is good. I had an appointment for cleaning the furnace and the tank, and the gentleman that was here was good. He cleaned up everything, but he’s gonna come to check the hot water, too.

I had someone out for my stove and another one for the heater as well. The techs were very good and everything is operating great. American Home Shield is highly recommended. They were courteous, caring, efficient, fast, and well-mannered.

My garbage disposal wasn't working. AHS charged me 100 bucks but I didn't know what would happen. Somebody called me and said that they would come out to take a look at it. And when they came out, they decided I needed a new one and they replaced it. They did it the same day. It went really well.

Sometimes, calling in for a claim takes a little bit longer and I have trouble contacting because there aren't many people answering the phone. But other than that, it's been good. I called the contractor immediately because the garage door wouldn't close. So, they adjusted their schedule and was able to get out here the same day. The tech was very nice and gave us good advice. He said to call and ask for him if we ever needed help with anything. So, that was great. AHS could adjust the price though, because sometimes it's not even something that should cost $75. I like it when it's something more expensive. The $75 is good but for my garage door, the tech just came and took out something. He adjusted a bolt and that was it. I'm glad that I did it because I didn't know that that needed to be adjusted, but $75 was very expensive for that.

I like American Home Shield very much. It has its ups and downs with the people that do the services, but American Home Shield has backed it up. We had a bad experience with the dishwasher wherein Stillhouse Heating and Air Conditioning picked up the service contract and marked it as done, but they never showed up. When I called in, American Home Shield got it rectified. They got ahold of the people that were fixing my washing machine and got it fixed. The repair man was amazing and super polite. He was in here, fixed the unit, and got out. He covered his shoes and wore his mask. I like him very much.

When we were using our warranty for our dishwasher, we had problems where to get it serviced before we got a new one. That was troublesome because we had to do several work orders for it. It resulted in us getting a new dishwasher and everything was great. But when selecting a new one, it's what AHS has in inventory. We were hoping that we would get something that was close to what we have that's similar to our existing appliances in the kitchen. Being able to get a new appliance is great. Unfortunately, due to AHS' limitation on inventory, I recommend giving customers a longer window to select an appliance.

Our ice maker wasn't working and the refrigerator wasn't getting cold. We filed a claim via the internet and American Home Shield made the process easy. After two days, the contractor came out and did an outstanding job. They were done in less than 20 minutes.

The refrigerator is not cooling properly and is not making ice. If we leave food in there, the food will go bad the next day. The first time we had a contractor that came out, it wasn't fixed. Then, AHS assigned Watkins on there and they have been in our house three times. When the tech first came in, he said he needed to order parts. He ordered the parts then came back out. And he went again and came back another time. But it's still not working and this has been going on since January. A refrigerator is something that is very critical to anybody's well-being at home but they just treated it as if it's something that is not really important.

Service with AHS has been good and I like them. I just wish they had better providers for the service technician. There have been a few things that haven't agreed with me. I had a request out for a dishwasher that had a timer that was busted. Somebody looked at it, ran through a few cycles and said that nothing was wrong with it. He had to come back another day to fix the washer but the timer never worked. So, I called AHS to get somebody back from that company to repair the timer. They were unable to contact the provider that day. I called the provider myself and said, “Hey, what's going on?” And they said, “Well, we can't do anything for you. You got to go back to American Home Shield.”

The technician did a good job on the heat that wasn't working.

The freezer was melting down all the way and the techs fixed that. About a week later, my compressor went bad and they also fixed that. Aside from that, they fixed my dryer about three months ago. All the work went well and they were very professional. Aside from that, submitting a claim with AHS is pretty simple. But it's very irritating when I get someone on the phone that I really can't understand. It's like they're speaking a foreign language and they're doing the very best that they can. But that's bothersome to me.

The heating unit was working, but it had a terrible leak. The technician that came was terrific. I've been with American Home Shield for about 15 years, and they're very reliable. I'm very happy with them. The only thing is that I'm paying a fairly big amount of money every month, and yet I have to still pay $100 for when they come to the house to fix something. People I know have other companies and paying substantially less, and that annoys me to no end.

AHS has really made sense based on the fact that we've had to do repairs before and pay out of pocket for the cost of labor. So far, things have been good with them. I've taken advantage of using the warranty for a repair once and the process was smooth. I initiated it online and within a couple of hours, I had someone assigned to me. I just had to contact them and it was smooth from there. I had to cancel the appointment because I had COVID and they were very understanding. They even called back a week later just to check in to see if I was ready yet.

The contractors have been good. Our water heater caught fire and the process was easy. AHS is a good idea to get. It's been good using them.

American Home Shield is pretty good about getting people out here in a reasonable amount of time. When they couldn't find the parts for my exhaust fan in my kitchen and also the parts for replacement on the microwave, they replaced them. I couldn't ask for more than that. They gave me a fair price on the microwave. But I don't have one yet on the exhaust fan. The people that they sent out for my garage door opener were such nice and kind people. It was a father and son that worked together. They got the part and then came right back out. They were here on time. They knocked it out and it worked out really well.

I used to sell real estate and I would promote American Home Shield for my clients. So, when we came here, I went ahead and got it again. In the beginning, I was extremely happy with it because none of my clients were ever disappointed. Recently, Lost Key came out and they were awesome. The communication was awesome. I had been very dissatisfied with American Home Shield though. The thing that bothers me most is the lack of communication and the feeling that nobody gives a damn.

We had a claim for our furnace that was not working and they sent out a technician who inspected it and said it was because of a certain reason. It didn't really make sense to us. Then, we had the actual gas company come out. They said, "This is exactly what's wrong with it. It's this one part and it needs to be replaced." I called AHS and I told them. They said, "Oh, but it's been too long. You only have seven days." I said, "The reason why it's more than seven days is I was waiting for the gas company to come out." They said, "Okay, that makes sense."

This company sent out 3 separate people to assess my HVAC system, and now looking at a fourth trip. Seeing as most companies they contract with have a window of 4 hours, that is a lot of time to take off of work for it to be wasted. I am so frustrated at the moment that I cannot give this company a good review.

When we first used American Home Shield, we would fill out a form online of what the issue is, they would assign it to a local contractor, and then the contractor would contact us. Initially, we had responses right away. For plumbing-related and for our furnace, they were great. But then when we tried the last two times with the furnace, they said they had so long to assign it to someone. We must have hit our pre-set limit that they have in their own heads. Then when they did assign it, the people didn't come and didn't come and didn't come. Then they were supposed to order a part, and it took them five days to even put the order in then wait another week, and this was on our furnace in the middle of winter last year.

The air conditioning and furnace were not running when you turned it on, even though the thermostat was working. I put in a request that morning, early afternoon, I had someone here. They responded very quickly. The guy was very polite and professional. We got it taken care of. It was resolved in five minutes.

My refrigerator water filter was leaking, and the tech got it fixed in a couple hours.

I had a plumbing issue and that was resolved with American Home Shield. The technicians got the job done, but I'm very cautious of covid still and I was very uncomfortable that the technicians walked in without a mask and asking my comfort level for a mask. Whether vaccinated or not, I still have people wear masks in my home. Also, the prices can be more reasonable. It was still a $100 fee for a technician that was only there for about 30 minutes and I'm paying $80-plus a month.

My tenant was claiming that the water was not refilling in the tank of the toilet. I submitted it through the website on the computer and the response was very quick. The plumbing company came and took care of everything. My tenant said they explained what they did, showed them the parts they took out, and then showed them the parts that were replaced. Everything has worked out very well any time I’ve had to call AHS.

The service with American Home Shield is fine. My freezer was freezing up and running over with water in the icemaker. Also, the dryer motor was out. The guy that came was really nice and very thorough. But he has to come back because he put a part or two in the refrigerator and it's still running over with ice. Then he's got to come back for the dryer because the timer is out.

My dryer was making a very strange noise. They sent a tech within two days. After the first call, they offered a second one as a virtual call with the technician. So, we did that and then he knew what he needed. He told us to hold tight and let him order the part and that they would get back to us when it was available. It took longer for the part than initially expected. Other than that, the gentleman was on time and very professional.

AHS's service got a little bit better. When I put in for a request for service, I got an immediate response. I needed a microwave replacement. The tech had to submit paper to AHS and I received an email from them to pick out a new microwave. So, they've been pretty good. When you need the service, they comply with the contract.

We used AHS within the first month. I happened to walk out to the garage and found a leaky hot water heater. I was afraid they would decline it because we had just gotten the policy. But they did not. They took care of it. There were two different technicians. The first guy that came out was there for no more than five minutes. The second guy that came out had to install it and he did a good job.

I couldn't be with a better company. I had a valve pressure done on my water heater and they took care of that. Every time I called them out, they take care of business. The last contractor who came when we were feeling down made us smile. He let us see what was going on to give us a better understanding. He didn't rush and did things right. American Home Shield is the fastest I've seen. I'd recommend them to anybody. They are my number one. I won't trade them for anybody.

My bill for my heater was 200 and then it went up to 3 something, and there's only one person in the house. I knew something was wrong with it. When I talked to my power company, they told me to get the HVAC looked at since that was where the majority of the bill came from. I did a little chat online with AHS and they got some information, which was quick. They called the people for me. I called them on Friday and I got my appointment on Monday. The heating people came out and it took 15 minutes tops. They found out that the people who I bought the house from had the wrong thermostat. I was running emergency heat the whole time. I definitely will keep AHS. It's 500 a year and the deductible is only $100.

I'm enjoying American Home Shield. When I needed something repaired, they get somebody right out for me. The contractor they sent for my claim was very knowledgeable and helpful. He figured out the problem what had happened. With AHS, I pay for it monthly. So, I won't have to pay 1,000s of dollars all at once. This was something we liked. I made the right decision going with them.

Our air conditioning stopped working and was not blowing any cold. The tech had to replace some parts on the AC on the roof because we’re in a condo and the AC was fixed fast. I love that American Home Shield is only $75 to get something looked at. I would recommend it. It gives me peace of mind, especially since we're not the original owners of the home and it's also cost-efficient. I have been really pleased with everything so far.

AHS is very professional. We're happy with our contract and the customer service that we received from them. There's nothing that we don't call them for that they don't go above and beyond to try to get it corrected. I've had not one problem with them. For our recent claim, the oven was too big and we had to send it back. During the process, I couldn't order another one because they were out of stock. I called American Home Shield to reorder one close to the size. The gentleman that I spoke with told me that I would have to wait and just keep checking to see what came back in stock. I found one, and my husband made the modifications to what we needed. The gentleman got Carolina Appliance to come and bring it out. They came and installed it. Stayed as long as they needed to see to make sure it was working.

There was some kind of a relay that was defective that would not allow the AC unit to kick on. The techs showed it to me. It was a swollen and screwed-up and our unit would not cool at all for a couple of days. So then, I was trying to decide whether I'd wait till it started to really get hot because, down here in New Orleans, it's off and on. The weather's been crazy. But then, it was just too hot. So, I called and American Home Shield sent out Higginbottom. They've been here before. They're very good. They come in and get the job done and they're gone.

The icemaker was not working and ACT Appliance did really well. They came out three times. The first two times, they tried to fix it, but it couldn't be fixed. They tried different ways to avoid having to replace the whole thing but essentially, it didn't work. The third time, they came back to replace it completely. Overall, American Home Shield is pretty easy to work with and they're timely.

I had a great experience with Sears. Our built-in microwave had stopped heating and they had to replace a part. It was about a week after they came to get parts in. I was very comfortable with the techs.

My toilet was running, so I put in the request with American Home Shield on the internet and their website was pretty easy to navigate. Then, I waited about a day and realized that I hadn't heard from the contractor, Aaron Plumbing. I called them at some point as it was a little confusing to me how I was supposed to be contacted after I put in the request. I got the information to Aaron Plumbing from an email and a text. But sometimes, the message said that they would contact me within 24 hours and sometimes it said that I should contact them. So, I contacted them and it seemed like I got an answering service. Then, someone said somebody would contact me and a couple of hours after I called, somebody did. All in all, it was a good experience.

Hers & His Plumbing came out when there was some leaking from the toilet. The plumber had to replace something and had to come back out. He came yesterday and everything seems to be fine now. American Home Shield is efficient. They got the job done. I had to jump through too many hoops, being the guy had to come twice. That was a little annoying but I got what I paid for it. The problem was solved, so I'm happy.

Service with them has been pretty ideal. I'm very content with the home warranty. My first claim was for the heating unit downstairs. AHS was able to contact a company and have it rectified within days. Recently, I had to test one of the AC units, and it was not working properly. AHS called a subcontractor company and they assessed the damage. They got the part replaced and installed it. The techs were very professional.

I had an issue with the ice maker in my freezer. I didn't have any issues requesting service with AHS. It was convenient. The guy came in. He was in and out. He looked at it, and he said, “Okay. I'll order the part. I'll let you know when it's ready.” He let me know when it was ready and then he scheduled another appointment, came in, fixed it, left. It was so easy.

A kitchen ceiling light burned out and a ceiling fan wasn't working. Electrical Service Professionals fixed the ceiling fan but unfortunately, as usual with Home Shield, there's always something not covered and the light wasn't covered. But the electricians came out very promptly. It was the fastest service I've ever seen from Home Shield and they did a good job. Other than with the coverage that Home Shield gives me, I'm happy.

I thought the fan was just blowing and there was no heat going, but it was fine. To try to save money, which is probably the worst thing you can do because it costs you more, I used a Groupon thing. The guy came out and he was sleazy. He tried to upsell me and I didn’t trust him. I had an assurance it was gonna cost me more, which was when I called American Home Shield.

The service that the contracting company provided was great, but the service that American Home Shield provides is a bit choppy at times. For this particular ticket, it was too smooth. However, their customer service is horrendous. It's almost as bad as Comcast and that’s a lot.

Having AHS has been pretty easy for the most part. Every once in a while, I run into a bad telephone operator. But other than that, it's been pretty seamless. Recently, the motherboard of my system got broken and it had to be replaced. It was about two weeks from start to finish.

Submitting a claim with AHS was very easy. Once I hit submit on the app of AHS, I heard from Performance Care within a few hours. They scheduled to come two days later. The tech that was sent was quite professional and quick.

I called American Home Shield by phone because I was on my way to work and had a flood in my garage. I told them the water heater was broken and this was Saturday morning. They said they couldn't get anybody there till Monday. I said that was unacceptable to have all weekend with no water. They told me to turn my water off. I asked if I was supposed to go a weekend without water. I pay $600 a year to American Home Shield. They changed their tune and said that they would send someone out that day. They sent someone out but we still had no hot water all weekend because they couldn't come till Monday to put the new water heater in. The repair guys came early Monday. It would have been nicer if they did it on the weekend. American Home Shield has always managed to resolve issues. Especially one of our previous homes was a lot older than this house. We had to wait a long time for them to get to certain things, but, eventually, they fixed them.

When you have an issue in a home, especially with a garbage disposal down, you go through a number of prompts to get ahold of a live person at American Home Shield, and then by their contract, they have 24 to 48 hours to respond. There is no emergency type service. If the issue happens on a weekend, then you have to wait till Monday where they would contact one of their providers. But when we had a down garbage disposal, we could not cook food reasonably well because of that condition. We were refraining from throwing garbage into the trash can because it might cause some problems with our ecology.

I rented a house a couple of years ago that had American Home Shield and I saw the benefits of it. For my first claim, the dishwasher wouldn't cycle and the contractor did a great job. They replaced the motor and then, they found another issue while they were there. They were able to replace whatever it was that they needed to order and they wrapped it up last Monday. The contractor was slammed and it took forever to get it done but that's the unfortunate world we live in right now. It wasn't anything crazy. We understood, going into it, that it was going to be a little bit. It takes a while to get parts because of supply chain issues and you got to be patient, which no one likes to hear.

American Home Shield is great. Recently, I did a claim for the washer and the refrigerator. It took a while but the repairman got out here and looked at both appliances. He needed to come back for the washer with a part. He's wonderful. I'm waiting on something having to do with the washer as apparently, that is gonna be replaced.

American Home Shield is a wonderful company and having them saved me quite a bit of money. We bought our house about three years ago. It's an older home and some of the appliances needed to be repaired a couple of times. And there was always someone out quickly to repair them and get things up and running again. The claims process for a plumbing issue in my shower was easy, fast, and effective. I had a great experience with the technician. He was very professional, quick and thorough.

The two times that I've used American Home Shield, the issues have been solved very quickly. I like the promptness of when I put in a claim, the fact that AHS will have somebody out the next day is really nice, and very transparent. The contractors are professional and know what they are doing. And they fix every problem I've had. The recent one was for my furnace, just to get a second opinion, if it was going out or not. If you blow out cool air, the thermostat would shut off. So when the contractor came in, they checked it out. They adjusted the temperature and fixed it.

We had a short in the oven and stovetop. A gentleman assessed it. He was a very efficient and polite young man. There was a piece that had shorted and that needed to be replaced. He promptly ordered the part and he called to let me know that the service would be scheduled within two weeks and what day. They text right before someone comes to let you know that someone is on the way. The gentleman was here early. He replaced the piece and my appliance now works perfectly. He did an excellent job. Everybody I had come to the house, so far, has been very polite and knowledgeable. American Home Shield offers ease and convenience. I like the affordability in the long term. Every monthly payment is worth it. When you have to utilize the service, it’s there.

My pipe had busted and the repair guy was nice, very professional and explained everything to me.

When I call for service, there might be seven or eight days before somebody comes out. Then, the contractor comes out, fixes the issue, and it would go off the same day. The 24 hours to 48 hours starts over every time they call somebody new. I had a water heater claim and the contractor fixed it but it went out on the same day. I had to wait another whole weekend to another week for AHS to send somebody different. They sent Prism Plumbing Systems and Prism fixed it. Then, I had to wait another four days for the same company to come back and fix it again. I had to pay two additional $75 for the same problem because between the first and the second one had been 30 something days. Also, I went without hot water for two weeks straight but they told me that there was no way I can get an emergency work. They don’t consider that an emergency.

The claims process through American Home Shield was easy, helpful and quick. The tech was very knowledgeable, polite and an all-around great guy. He resolved the problem. With AHS, if I have problems, I'm covered. I don't have any worries now. When something breaks or if there's an issue with the home, I can call these guys and they'll help me out. I'm a first-time homebuyer and there are issues that I didn't even know I was gonna have.

The door on my washer locked up going to spin cycle and we couldn't open it back up. It just threw all these codes and won't do anything. I did a claim online and it was easy. When I got the repair company's name and location, I was glad it was a local company. I live in Highland and they're from Highland as well. They put in a new electrical board in my washer. However, considering the money that American Home Shield put into it to repair the panel board and the age of the washing machine, I thought they could have just given me a new one for the same price as replacing the board. Other than that, they have been easy to work with. To speak with a representative though, you have to wait on hold for it. Still, I'm glad I got American Home Shield because I've used them quite a few times. I would recommend them.

I've used AHS a couple of times since I bought the home and it's hard to understand what's covered or what's not covered. Another issue that I've had recently, is that I've got a certain type of part, and then they brought me something that doesn't really have the same specs. They got it cleared up, fixed and repaired, but it took me going back and forth for some time. Other than that, everything with AHS has been good. For the most part, the techs have been good. Sometimes they're very delayed. Like, the water person was not able to come out right away, so we've got leaking water and water damage that I had to deal with if I couldn't stop it.

The furnace had a leak and putting in the claim was not as bad as it had been previously. I had had another issue with some plumbing about four months earlier, and it was a whole different thing by the washing machine. It was not easy to get in touch with AHS but after we got in touch with the company that AHS contacted to come and do the work, they came out three times to try to fix the problem over a month and a half. They had even gone to a situation where they ordered a pump to the washing machine and it didn't fix the problem.

The whole track had come off of the top rack of my dishwasher so it was broken. I placed a request for service from American Home Shield and techs came out in two days. I've had American Home Shield for multiple homes. I've had them since 2015. We've had some big projects with them like our furnace was getting trouble and we had to change it. For the most part, the home warranty works well. It's just when you want to have an immediate or an urgent scenario, they cannot guarantee a quick turnaround always. That's the only negative part.

We were having issues with our dishwasher. Going through the clam process was very simple. Within 24 hours, AHS has me set up with a contractor. He was very knowledgeable and was able to resolve the issue. AHS has really good customer service. Even if you have to get your money back for certain issues that were not resolved, there were no arguments with them at all. But it would be nice if they could lower their premiums.

AHS has saved me three times in a row. Last winter, an icicle dropped down on my heat pump and it bent blades. A repairman was right out there. A few months ago, my gas range wouldn't stay on. The techs took three trips because the young man they first sent didn't know what he was doing. Eventually, they sent the boss out and they got that fixed. Last week, I suddenly had no electricity in my kitchen. The contractor called me back immediately and set an appointment for 8 o'clock the next morning. When the tech left, everything was fixed. He was fantastic.

My heater wasn't working. Once the techs were out here, they were great. But, I've noticed that with American Home Shield, getting them out doesn't happen very quickly.

Loyalty Home Services came out thru AHS on 2/24/22. I had a couple of things that they helped me with such as a leak in the faucet, the toilet and a slow drain. The plumber was very professional. He came masked, and that was good. He asked me to show him where the problems were and I did. Then he went to work and fixed it. Some people just fix it and you don't know what they did but he took the extra step to show me what needed to be fixed and how he fixed it. I appreciated that additional knowledge. The repair came with some recommendation for preventative maintenance which was a little bit above and beyond.

Our dryer started making this loud sound and we thought it was bad, so I called American Home Shield. My daughter wanted me to get a new one. I was like, “Hey, I think that's under our Home Shield.” So, I checked and it was covered. I was very happy with the response time. I called in the evening and they scheduled for the next afternoon with Sears. The guy was really kind and helpful. He did a wonderful job. He took the dryer apart quickly. It was just a screw that was loose and something had backed out, and it was making a drag sound on to the drum. He tightened it up, and he was gone. It took him five minutes to diagnose. In about 15, he was out the door. We've been using it nonstop ever since.

The heater wasn't working in the home and there was a leak in the system. Working with the reps was easy. They gave me the information I needed right away. When the techs first came out, it was a windy day and even though I had told them the system was on the roof of the house, they still came out. Because of the high winds, they had to reschedule. The techs repaired it but I had another issue after that. They came out again and the guy said he missed a little well in the thing. They repaired it and didn't charge me again.

One of the AC units in my house suddenly stopped working. The techs that AHS sent were really professional and nice.

Submitting claims online is okay. But I can't go into detail about what’s going on with my appliances. They just let me pick a couple of options. And if I call them, I'm on the phone with them for five hours. But the contractor was quick. They found out what the issue was right away. But I still have two claims that are still open for my washing machine and my refrigerator. I’m waiting on American Home Shield to contact me because they're supposed to replace the refrigerator. And the washing machine, we're waiting on parts.

My inside and outside unit wasn't kicking off. The inside unit would be off, but it's making this humming noise. But my outside panel would be go on when the unit was off. So, the contractor replaced something. My husband said everything went well. They were there for 30 minutes. It was fast.

Not enough of the people at AHS speak English well enough to understand what I'm saying. And I'm educated and fairly articulate. I get tired of being told that they're to take care of my issue and it doesn't get taken care of. I complained and complained three months ago about something that was going on. I got charged for it and I wasn't supposed to be charged. Then, no matter how far I tried to run it up the ladder, it seemed like everybody wanted to be a damn pit bull and blocked me. I continued to ask to speak to their supervisor but they'd insist that they could handle it. But they couldn't. I've been promised that people would call me back and they never called me back. I was assured that they'd have a supervisor call me back, but they didn't call me back. Their service sucks.

We had the control panel on the range replaced. The claim process worked fairly seamlessly. AHS seems to go in series. I don't use them for a while and all of a sudden, a number of things happen. At the end of the day, it's breakeven. It's nice to have some kind of insurance to cut the cost down at the time of any service calls.

I had a claim for the pump in the toilet. The toilet was running water and my floor was getting wet. The AHS reps were prompt and understanding and the plumber came out the next day after I filed the claim. The only thing was when AHS sent over the invoice to the contractor, I didn't get a call and I had to call them. Also, the cost seems to be going up high.

I had broken my wrist in February last year. I was due to have surgery on March 8th. Before that, I went online to have somebody come out because my dishwasher wasn't working. I got an email from a company that American Home Shield said they've paired me with this company. But no one called me and asked me, “Is this a good appointment for you?” They just emailed me and said the appointment was on the day of my surgery.

We were having a problem with the electrical. Every time we'd turn the electrical switch on, we hear a power surge or static. So, we gave Home Shield a call and they contacted Alltech. Then, the tech contacted us and he came out. He did a evaluation and he was very knowledgeable. He identified the issues that we had, that the control panel was outdated, and he told us that it was no longer in service. They had been coded out as this home was built in 1964. So he told us that the circuit box and a few other things needed to be replaced to get the control panel up the standards. And after that, he told us either they would contact us or Home Shield would contact us within the next four days. But no one contacted us for almost a week. I had my wife call Home Shield to find out what was going on and that was how we came to the point we're at right now.

My water heater went out and Draingo came out and gave me an assessment of what was wrong. Then, they came back the next day. I had to have it replaced. They did a good job. American Home Shield is really easy to use. They also helped me with my air conditioner.

The AC was blowing hot air and the fan outside from the unit wasn't even turning on. So I called American Home Shield and they sent Myers out. Myers was super, super nice. They called me with an appointment super fast. They had to replace the coils and the AC works now. I pay American Home Shield a hundred and something dollars a month, and they are very well worth it. But when you call the call center, it would be nicer if the reps spoke better English and you didn't constantly say, “I'm sorry. Can you repeat that?”

I like American Home Shield. We had a failure in our garage door. I made a claim, and the next week, somebody came out and fixed it. So, it worked well. He’s actually been in my house before. He's a good garage door person. So far, it's been a good experience.

I’ve used American Home Shield a few times and it’s definitely a quick service. With my recent plumbing claim, the company that came out was professional. The guy from the oven claim was good too. The only thing is that they don’t have an app. But I'm enjoying them so far.

I've had to have three services done with American Home Shield in the last month. There was some sort of electrical event so it fried some of my stuff. But I had to get the electric, dryer and the garbage disposal fixed. AHS they fixed everything. I've used them previously, and they gave me a new dishwasher when mine was broken. II can order it online, pay $100, and they will fix it. So, it's convenient and it probably saved me some money.

Something was wrong with my faucet and the water kept shooting out. When the guys got here to fix it, it's something I could have done myself. I paid $100 to have it fixed and all it needed replacing was a washer. But I'm very happy with American Home Shield. I'm a woman and I don't know how to fix things on my own, to pay $100 to have something fixed that could have cost $600, AHS is good to have.

The control panel on the oven needed to be replaced. I submitted the claim back in November and there was a breakdown in communication between American Home Shield and Coastal Appliance. It was at the time when supply chain was backed up and there was a delay on the part. Then the original order on the part never got to the contractor but American Home Shield marked it delivered. Coastal Appliance went above and beyond in working with American Home Shield to get the part reordered and to finally get it installed. It saved us a bunch of money. That was $1,000 control panel. The technician was fantastic. We were in communication over the course of many months trying to get the part delivered. It would have been so easy for him just to write it off. American Home Shield also replaced the water heater last year that again saved $500. It's more than paid for itself at this point. Everything that we've ever needed to get fixed got fixed.

Having them is way cheaper than calling a service rep out. My freezer quit working on my refrigerator. The guy thought the issue was the motherboard so he ordered it and put it in. It's been working. I've had a great experience with AHS.

AHS has good service. I had some air conditioning problems but those were fixed. The process was simple and I had an excellent experience with the techs.

The icemaker was freezing up and I had to wait about four weeks before Complete Home Solutions got the parts in. Then, they came out and fixed it.

The claim was originally for the hot water heater and then, the circulator wasn’t working. So, I & C Power came out for the electrical for the recirculator. They fixed it and was great about it. American Home Shield has been very easy to work with and people should get it.

My last experience with AHS wasn't the greatest, but I was sent to the retention department, and they helped me out. I'm very impressed with the customer service, so far. There has been a couple of issues with customer service getting tossed, from one person to the next. But in the end, it took going to retention to get it taken care of. But every time I've had anything, so far, they have been taken care of by AHS. When I put a service request, AHS would send somebody out right away.

My heater was not blowing out hot air. I called American Home Shield, and they were able to send somebody out. So far, so good. I referred a couple people to American Home Shield. From the experience I have, I haven't had any issues. It's great, so far.

The service with American Home Shield has been fantastic so far. I had a claim for a dishwasher and it got resolved yesterday. The other claim was for a garage door and it was resolved the same day. The techs were professional. Having American Home Shield makes things seem simple. It’s a one-stop shop and there is no hassle besides having to take some time off and be home for the technicians.

I had my account number with American Home Shield, and the claim submission process was self-explanatory and straightforward. The contractor came five days after submitting the claim, and was done in 15 minutes.

Consumers have choices. Do yourself a favor and choose a competent reputable Home Warranty service instead of American Home Shield. The call center for this company is outsourced to a foreign country, and paying customers are unable to speak with any manager or supervisor if problems arise. You are promised a return call or email only to learn that neither is provided. I have been attempting to repair my Heat Pump system for almost 2 months without success. My system is covered under warranty, and a technician was dispatched quickly. A part was ordered and apparently arrived a week later. My assigned contractor never answered the phone (after numerous attempts) to complete the repair.

I negotiated American Home Shield as a home warranty when I bought my place. I have tried to use them 3 times by paying the $100, each time I did they didn't do anything. They did call a technician but they are usually the worst contractors in town who need the work. I had a leak behind my kitchen sink and the plumber said that they wanted me to tear up my floor so that he could take a picture of the leak. I assumed he would do it since I am not very handy but he said that he has to access the plumbing to do any work. Every time I had him come back out, he said I needed to pull out more so he can get a better picture to send to American Home Shield. He could feel the leak and we knew where it was coming from but again he wouldn't do anything until half of my wall/floors were ripped out so he could take a picture.

We had some issues with the faucet. I signed up online for a repair. I got the call from the plumbing company the next day, and I was able to schedule the same day. The technician came on time and then they were able to resolve it quickly. The online portal of AHS is simple, so I just used the online portal to put the claim. The two claims I had with AHS, the techs were fine. AHS has been good. Their service and system are great. But on the cost side, they are a little bit higher than the others.

American Home Shield can have specialists come out within a day or two. The pool was not holding water but the tech was able to help me and resolved it that day. I had someone come out and look at the filter to the pool the week before and it was resolved as well.

Contractors come out, repair things, and seemed to be okay. They repaired my dryer which wasn't heating. It was great.

Recently, I had a crazy experience with American Home Shield. I had some issue with the heat. They sent one guy who could not fix it. After like three months, the heat got down again but it was not within that range for the recall. They called one guy and he screwed up everything. It was a disaster. He came twice. He tried to fix as much. He did some damage somehow. Then somehow he gave up. They sent another person who fixed the heat. It took me a while to go back to the normal life because the weather was really cold. Usually, that problem should not take one day but it took almost more than one month back and forth and changing the technicians. So, it was a really bad experience but eventually my problem was fixed, which is good. Still, it is a big challenge to find the right person who can fix things in a professional way.

A&R is an excellent appliance people. They did a wonderful job when they worked on my microwave. But the plumbing fixer that American Home Shield has are probably the worst people I've ever seen. I ended up buying a hot water heater myself out of my pocket because they lied and said they looked at it and fixed it. I had water running in my house and I ended up putting a new carpet in and a whole lot of other things. So, I got very angry. When AHS gave me my money for me hiring somebody, I paid over $1,000 to have it fixed, and they gave me $200 and said that they could have bought it for the same price. I don't want City Plumbing ever to come near my house again. We've told AHS never to send them anywhere near us again.

There was terrible flooding in my basement and Rockland Plumbing came to check it. They said something was not working well. It was resolved but I don’t know if they’re going to get the permanent solution to me because I told them that I was gonna wait for a heavy downpour to see if there’s gonna be another flooding. But for now, at least I don't have flooding in my basement. American Home Shield is good. Some technicians come into my house and they don’t know what to do but I keep calling AHS back.

We had AHS back in New Boston, Texas. Then we moved to Florida, and we changed to Choice. But we didn't like Choice. So when that one ran out, we got back on with American Home Shield August of last year. When we were in New Boston, I wouldn't have given them a very high rating. But since we switched back to American Home Shield in Florida, we've been happy with them.

I had a leak. I was upset because I'm dealing with cancer. I was in the hospital for six weeks. After I had the first leak and the person came out, then I've been in the hospital ever since. When I called American Home Shield, they were giving me a whole lot of problems because they said, “You have 30 days.” I said, “Ma'am, I have cancer.” The attitude that I dealt with was very unsympathetic.

One of the toilets continually gets clogged. We also had another toilet where the tank would not refill very quickly. The plumber got out in a timely fashion and was professional. He had protective booties for shoes so he didn't mess up the floor. He solved both issues and did a good job of getting the work done quickly. He was able to snake the clogged toilet a little bit to see if there's something that's deeper that we weren't able to get. He was also able to solve the slow-refilling toilet by changing one of the water supply hoses to it.

I like not having to pay the high-end costs for some of these repairs that I've had to do. Instead of fixing the furnace, the contractor replaced it with a new one. And instead of replacing the refrigerator, they fixed my icemaker. The techs were very informative. And they cleaned up their messes.

I can never access requesting service through the website, because every time I try to put in what I think I chose as my password, it doesn't work. And when I forget password link, they say that they would send an email with the reset, but I never receive a reset even though I've checked spam and trash mail, and promotions. So, I always end up having to call. The only drawback is that I always get somebody that maybe English isn't their first language. But it has become easier to reach them by phone than it used to be. The first couple of times I had to use them, that when I went to call, I was told it was a long hold time and that I was better off going through the website, which if I couldn't log in to the website, that's not very helpful. But they have gotten better with answering and not having such long hold times.

American Home Shield's rep was very good and helpful. She emailed me to tell me the name of the company and when they were coming. The washing machine wasn't spinning on the wash cycle. And the tech said the machine didn't stay locked during the process. He had to order apart. So, it took a bit longer. But once the part came in, he came right away, put whatever he needed to do in it and it works perfect now. I was very satisfied with the contractor.

American Home Shield is good, so far. When the showerhead pipeline broke, they gave me all the information and set me up with a plumber fairly quickly. It all went fast and without any hardships. The plumber had to come back for more tooling because the pipe was harder to access. He came back the next day with another tool.

I had a problem with the oil burner and it was repaired. The tech was very good. I like the security with AHS, knowing that if anything goes wrong, they're there to either fix it or replace it.

The toilets were either not starting or they were running forever. The contractor was professional, quick and knew what they were doing. So, it was very good. One of them had to replace the handle and then, both of them replaced the thing that floats. They used one of those snake things to unclog the bathtub. The toilets are working great now and the repair is saving my water bill. American Home Shield is easy to use and helps a lot.