American Home Shield Reviews

The AC unit was not cooling and the tech got it going in a short amount of time. He was very nice and professional. American Home Shield is very good. They're usually very quick to respond and they always get the job done. The experience has always been good and very satisfactory.

I felt very comfortable with the tech. He had his mask on and all the PPE required. He did the six feet and was also curious if I was vaccinated or not. Everything was great.

I had an upstairs leak and Advanced Home Services was the original ones that came out. They were out within an hour and their list of services was extensive. They had all the other services I needed out that night. The process was lengthy only because of the type of leak and the damage that was done, but I called with this other plumbing issue, and I said, "Advanced Home is the only one that is able to come out." They were quick, efficient, and handled everything. It was no talking back, no upsell, no nothing. They just went to it and got the work done. They are the only ones I'm allowing back in my house. Hopefully, I don't have any more plumbing issues, but if I do, I know who I'm going to be requesting.

American Home Shield makes it easy to have a one-stop shop as opposed to tracking down a plumber or an electrician for different issues. It's easy just to have one place to go to. For a recent claim, Nussbaumer Plumbing was very nice to do a great job. Also, they were out of here in 10 minutes or so.

The refrigerator and freezer were not cooling. It was multiple issues. I contacted American Home Shield. I called the number and informed them what was happening. And they took it from there. They sent an email right away. The contractor was very knowledgeable, seemed to have known what he was doing, and very polite and professional. He did his evaluation and told us exactly the steps he was taking. He had to come more than once to get it resolved. AHS is on top of things. They make sure that I am informed and they get the job done.

It was easy and very simple to send in a claim.

American Home Shield's warranty has additions. Make sure you know what's covered. The well pump is not included in the regular warranty. It's not going to cover your pool too. If you want those things included you have to pay a little extra. Other than that AHS does a good job with its process. Recently, my outlets weren't working and the techs replaced them.

Last year, I've been having a problem with my AC and it was terrible. American Home Shield sent the same people back out, and I didn't like that. We should be able to pick our own people to come out, and then get with the home warranty company about the situation here and we only just pay our $75 co-pay. Also, when I put out money last year on my AC, I shouldn't have to be putting money out on it this year. I've been with American Home Shield a long time. I'm still satisfied with the service. This year, the people have gotten better. When they came out this time, they did great.

The techs were very professional and thorough. They gave me a good explanation of what's happening. American Home Shield's prices could be a little lower though.

American Home Shield looked like the one that was most encompassing for what my needs were at a price point that I liked so I went with them. Recently, Borregan Locksmith did a rekey through American Home Shield and the process was easy.

Our garbage disposal was leaking and Plumb Genius replaced it. The service was fantastic. It helped a lot. I use my garbage disposal often so repairing that gave me the opportunity to use my garbage disposal. I got the leaking out early so it didn't mess up too much my undercabinet. American Home Shield is very good and I've never had any issues every time I call. It always works and they send out good people. $100 is not that bad to pay to get somebody out because he’s gonna fix what needs to get fixed. So, I've used AHS several times and everything has always been great.

American Home Shield takes away some of the worry when major appliances break. I don't have to worry about coming out of pocket as much. I recently had two claims, one was for the air conditioner and one was for the microwave. It was good service. The technicians were both friendly. They explained everything and were meticulous. Because the AC was frozen, they had to come back for that. For the microwave, they had to order a part. But since they've come back, everything's been working great.

We're new to the house and it turned out we didn't understand the problem that we had. American Home Shield sent someone right away. It was about something that we had to push in a button in the bathroom because water had gotten into an outside socket. So, that fixed it. It's been fine. I found the American Home Shield website easier to navigate, and I liked that their service charge fee was lower.

Every time I called American Home Shield, they came through. When we had a leakage in the garbage disposal, they sent us the information showing that the contractor will come. The tech was a very kind gentleman. He did everything correctly. They respected my home.

I sent in a claim for a toilet repair and it was easily done. The contractor came right out on time. Everything was done that day. Since I've had American Home Shield, they're a great company. I'm very happy with them.

I had my leaking water heater replaced. The techs had to come back because they had to get approval from Home Shield but everything worked out just fine.

I was a little bummed that the whole AC unit wasn't replaced. The house was built in '96 so that unit is old and not energy efficient. When it went out, the guy put a new motor on it. Whether that is considered energy efficient or not, I don't know, but it's working great. He said that it could last a week, two weeks, or years. I asked why they wouldn't replace the whole thing and he said that that's not how American Home Shield works. They do a small repair instead of a replacement.

I submit claims completely online and it's bim, bam, done. I recently had one when the ice maker motor died and the guy who came out showed up right on time and had the part available.

The people that were assigned for my air conditioner were very, very helpful. They called me to say that the tech was coming, and who was the person that was supposed to come. The young man who came was great. He did a good job, and now the air conditioner is working. AHS is a very good company. They are very responsible and they do what they plan to do. They helped me with what I really needed. It was a very good experience.

American Home Shield's customer service is fine. Some things are hit or miss. The electricians, that's an iffy subject because you never know what is going to be wrong until they get out there and they say something is not covered. I hate to pay 75 bucks just to find out, "Nope, that's wear and tear." We tried to get some of the pool things done and the people were saying that was not warrantied as it was wear and tear. I wish there was some clarity of what actually might be covered or considered, especially for warranty items and when it comes to electric stuff and the outside pool. That aside, we had a claim for our air conditioner and a tech with Delta came out. The air conditioner wasn't kicking on. There was a short in some wiring and the tech replaced it. That took him 15 minutes and the unit was working.

A contractor came out because my air conditioning unit wasn't working. They said what it was, what they needed to do in order to repair the system, and that was what they did. Overall, it's an excellent experience with AHS.

I had a leaky socket outside of my house and the tech that came out from Aaron Plumbing and Heating Air Condition took care of everything. The quality of the repair work was A1. But I have a claim that nobody's answering. AHS could follow up on the claims because for every good one I’ve had, I've had three bad ones. I’ve contemplated leaving.

The Whirlpool refrigerator was not cooling down. On May the 28th, the technician diagnosed it via video call. He told me to turn it to the coolest setting. He also asked if the compressor kicked in and those general questions and some of those things were not happening. The refrigerator's almost 14 years old so he suggested that he was going to go ahead and call in to American Home Shield and let them know what the issue was. In his opinion, because it's a closed compression unit, it can't be refilled with any kind of Freon so the fridge has to be replaced. He told me that American Home Shield would get in touch with me within 24 to 48 hours of him submitting the request.

The service with American Home Shield has been very good when I've needed them. One of our air conditioning units for the zone was not working and it was a repetition of a previous claim that we had a technician come out to fix. But it wasn't fixed properly so we had to get the technician assigned to fix it. The process was very good.

I still kick out a lot of money having a home warranty but it helps with some of the major costs. I used it when my water heater started leaking. Technicians came and they were very professional. The only thing is when you're paying a monthly premium for the home warranty, you should get better coverage and pay less out of pocket because you're already paying it per month.

There was no power to my dishwasher, so I went online to AHS and put in the claim for it. The gentleman that came out the very next day was polite and he was in and out really quickly. He let me know that the problem was a fuse that went out to the circuit board, which was causing my dishwasher to not have any power. He didn't say too much, just fixed it. He replaced the fuse. We use our dishwasher every day, so it really helped. I did not wanna wash dishes by hand. I've told people American Home Shield is great to have, especially with appliances. You just never know. And the fact that if they come out, they fix it or they replace it, it’s definitely a money saver. I've recommended to quite a few people to get it.

I've been really impressed with how responsive American Home Shield has been. If people are gonna be late, communication is the most important thing and they've been really good about that. I'm really happy with the way things are going. They replaced the water heater that is acting up now once. We also got the oven that wasn't closing all the way fixed and they needed to replace the latches. They also fixed the dishwasher. Now, they're back to fix the water heater again. As long as it gets fixed this next time, it's great.

AHS has all the options I get to choose from online and that makes it simpler than having to explain my problem. Everything went smoothly with my last claim. The contractor made an appointment really soon and made sure to keep in contact with me about my claim. I recommend AHS. Whenever something goes wrong with your house, you don't always have that extra cash to get it fixed.

The freezer of my refrigerator went out. The techs were great. They had to order a part but it was the wrong one. Then they ordered another one. I love my experience with AHS so far. I've had claims over the last couple of years and they've all been resolved.

The service with American Home Shield is good but I pay them $49 a month and then, I pay for contractors to come out. On top of that, I gotta pay money for them to fix it. So, I was thinking about canceling, after the last service call. The technician was good but I didn’t know that you have to pay for Freon. It was expensive. I thought that would be under the Home Shield plan. I didn't know that that was not covered so, I'm gonna have to look into more on my plan to see what's covered and not. But that's my fault. When I bought the house, they gave me the American Home Shield. It was gonna be up for after a year. So, I kept it and I never went over it. No one ever went over anything with me.

The tech was real cocky. He told me that he does a super duper great job and he takes his time. He replaced the motor and a transmission then left. On the first load we did, the machine didn't sound right. It sounded like there was metal scraping against metal. After a couple more loads, the machine was dancing all over the floor and it destroyed a part inside of it. We had plastic pieces coming out of the drain hose. He said that we needed a new spin basket. He was going to order it and it would take three to five days. We were waiting for that part when we got notified that it was their recommendation to the home warranty people that the machine has to be replaced. So now we're waiting for a decision on that.

The cooling thermostat was not wired up. The first contractor AHS provided us could not work on the second floor or above a second floor so they gave me another contractor, Max-Pro Heating and Cooling. Max-Pro was right on time and they got the issue fixed pretty quick. I'm gonna recommend AHS. They work right away and right on time.

American Home Shield has been great. This service was not something I even knew existed. When I purchased the house, the seller offered this for one year. It's helpful and a good way to do things. It saves time of me having to get estimates. One time, the electricity went out when I ran my air conditioner. I went on American Home Shield's website, set an appointment, and it was very easy. They then sent a contractor that addressed the problem.

I recommend American Home Shield to everyone. They're right on the ball every time I've called them for anything and they take care of the problem immediately. I like that. With the way things are going on in the world right now, especially where I live, which is a rural area, it takes forever to get anybody to do anything. With AHS, the contractor is out the next day, revealing the problem and within less than a week, the problem's taken care of. So, I'm very happy with it. The tech from Godstone Garage Door was perfect. He was a no fuss, no muss, nice guy. Everything was in tip-top shape when he left. I recommend him to anyone that needs work done.

Beaches Air Conditioning came and fixed my air conditioner. The fan wasn't running outside. It went out one night and I didn't think anybody was gonna come out the next day - it was Memorial Day. But they sent somebody right out and I was amazed how fast the tech got out here. We told him where the system was outside and he pulled around the corner and did all his work. Then, he knocked on the door and said he was done. He told my husband that he had to replace the capacitor. He had everything in his van and we had the AC fixed within that day. AHS fixes everything. I've had them out here for three things since April. I've had plumbing issues, I needed a garbage disposal, and my dryer went out and everything is working now.

Everything's been going smooth so far. I have the convenience of knowing that I've got a one-stop place that will take care of the needs I have around the house. It's a nice sense of security.

The support and the service from American Home Shield have been good. However, when something needs to be replaced, the options to replace it are not typically free, and they're not replacing what we had. They're telling us what we have to replace it with. If you are tight on money and don't want to have to worry about those large purchases, do American Home Shield. But if you have extra money sitting around, then don't do it. You'll end up saving more money.

In one of the conversations that I had with American Home Shield when they had called, they were kind of going through some of the things that they cover and changing the locks. That was something we were planning on doing. So, it worked out. Setting up the service was pretty darn easy. We did it before we were even in the house. There were about three locks to change. The person who came was in and out fairly quickly, but he was very professional and very nice. There was also an issue with the refrigerator in the kitchen, so we have some people coming out today to look at it. Getting on the schedule was fairly easy as well. We talked to somebody earlier in the week. We did like a FaceTime type call. They looked at some different things within the fridge, and then we got it scheduled.

We would flush the toilet once and it would take a long time to be able to flush it again. The contractor contacted me five minutes after I received the message that they would be contacting me. Then, someone came out an hour later. The repair guy walked me through what he did and then showed me how it was flushing after he fixed everything. The toilet needed to be repaired right away and they gave me the opportunity to be able to still use the toilet in that same day. American Home Shield is a great service and it’s worth the price of paying your monthly fee for.

A home warranty is useful and it's definitely worth it. You save money. We've had issues with our AC and American Home Shield fixed it every time. One time, my AC wasn't blowing cold air. The only issue was that the day and time was scheduled before I confirmed any time or day and I had the call to find out. They just put it that they made the appointment. Also, it took me a couple days to get in touch with the contractor that was doing it. Other than that, they came and fixed it.

I bought the policy from AHS over a month ago and I'm very satisfied with the service and the coverage. The people that they contract with are very professional and really good at what they do. The AC was not functioning and Doctor Cool came and replaced the motor. That issue was addressed. Then, there was a second incident and Doctor Cool came in again to replace some part. That was also fully addressed. Also, the technicians were very polite, courteous, and addressed the issue professionally, and so far, effectively.

I didn't like the fact that AHS denied my claim where they said it was normal wear and tear because some parts were missing on the back of the refrigerator. I expressed to them that's not my job to be going back there and messing with that stuff. I was out for almost a month without a refrigerator going back and forth with them for them to tell me there was nothing they could do for me. But with my recent claim, it was good. The techs were fine like with the time. As soon as I made the claim, they were there within an hour. But they couldn't fix it because they didn't have the part on hand and it was during the holidays. But it's fixed now.

I had to call to put in the request with S & R, which was a two-call process. When I initially put the claim in online, American Home Shield didn't allow me to choose the contractor that I wanted. I spoke with the young lady that said S & R was not affiliated with American Home Shield. S & R was the contractor that I had previously servicing my unit before the issue and they were the ones that encouraged me to get American Home Shield. So I was trying to figure out where was the disconnect coming. When I called back American Home Shield, the rep said I had to use the contractor in my zip code. But I told her that I should be able to make a preference on who I want to use if I'm the one paying for the service.

The water in the dishwasher was not going out. The first company that came in was Sears, and they wouldn’t find the issue because there is no model number on the dishwasher. This is a home which we purchased three weeks back, so we didn't know where the model number was, and they won't touch it. Next, Airboss came, and the guy was super good. The issue is not even in the dishwasher. They flip some sensor under the sink. So he tripped it and water drained out.

There was a black residue on the floor and when I submitted a claim with AHS, the instructions on their website were easy to follow. The guy scheduled to inspect the unit said that it was fine and so far, it's performance has been good.

As soon as I call American Home Shield, it's easy to get through and then they usually get somebody right away to fix any problem. We've used them for our dryer. We've also used them for water leakage from our kitchen faucet. We're in the process of using them for a replacement of a toilet and then having the technician set it up. The contractor told me exactly what needs to take place. It's just a matter of us going to buy the actual toilet and then conversate with American Home Shield that it's ready to go. We like American Home Shield.

With my recent claim with AHS, what I thought was a problem the electrician said it wasn't covered. So, he wasn't able to help us. We didn't get anything resolved. But the other gentleman, the locksmith, came out and he was able to do two of our three doors. He was unable to do a slider. But he helped us with the other two and that was lovely.

I've been waiting since April to get my dishwasher fixed. But AHS did excellent. I can go online and put my order in for repair and it works perfect. It's just that the first person that came out fixed everything but my dishwasher because he was waiting on a part. That was April 3rd and today is June 10th. But he was really good. I put in another request for my microwave and the tech that came out instantly knew what was wrong with it. He placed the order and AHS is supposed to replace it but nobody's came back and gotten in touch with me. AHS doesn't have a problem with sending people to come out but the follow-up sucks. Other than that, AHS is great. I like it. I would recommend it to other people. I wouldn't go without it.

On my recent claim, the tech had to replace a pressure tank on a hot water heater. It was a very straightforward issue. He came in, and it was done. The only issue that we had was the address of our property is 995 and when they sent out the technician to make the installation, he was given the address 955. I just happened to see him drive by the house. I went out and I tried to call him. But the wrong address was on the service call. Other than that, everything was fine. He was on time and took care of everything. This was the first claim to American Home Shield and everything's gone just as I would hope.

There's a wall in my room that connects to the bathroom. One day when I was vacuuming, I started seeing yellow and black stuff coming out after I moved the mirror in front of it. There's a little door and my neighbor told me that that's where the plumbing inside of the wall is. I called American Home Shield ​for a plumber, which was very easy, as always. They are so helpful and so easy to work with. They told me they were sending Shield Plumbing to come check it out.

Our air conditioner wasn't cooling at all so I called American Home Shield. The tech that came was wonderful. He reached out and communicated with me and my husband. He called us within a reasonable amount of time. He explained what was going on and he let us know that whoever worked on our service before didn't do it right. Some wires crossed and the fuse was blown. He explained to my husband what needed to be done. I actually called out two times. Three days ago, the tech came out and everything was working. Last week, the unit went out again. The coils needed to be cleaned. The tech fixed the air conditioner and that helped because I was very hot.

I made a phone call to American Home Shield and they answered immediately. The rep told me she would get back to me. Within 15 minutes, she was back an had an appointment set up with the contractor to check out the air conditioner. He was there that afternoon but we had to wait because he had to order parts. Those part finally came in today and AHS texted me and told me that my appointment was set up. It was very nice of them to call me and tell me that it was set up tomorrow too. Having AHS has been wonderful. I don't have to worry about trying to find a contractor to take care of things. They do that for me. It's a big load off my mind.

I've been having this problem for about a couple of years now where every summer and when I have to turn on the AC, it will be not working. Frog Pro Services really helped me out because the tech also gave me some education about what to do about the problem. I felt like he was better than all the other agencies that I've had come out. Also, he told me about this program and to ask to be upgraded to a different plan so AHS could help me get a new AC. They never told me about this and every year, I've had that problem and no one ever suggested a different solution.

The service of AHS is good so far. For our recent claim, there was an issue with our plumbing. It was easy to get it taken care of. The experience was fine with the techs. They were quick. They got it all resolved within the same day.

American Home Shield sent a service rep out really fast for our refrigerator. The tech was straightforward and professional. It needed a new condenser and the tech couldn't get that anymore. He then told us we could either have a cash settlement or order the replacement through the warranty. So, we bought a new one and somebody told us what the credit amount was. But, I haven't heard any response from having sent the information to be reimbursed. In general, we were very happy with AHS except for this one thing. I trust them. They've been fair.

The heating in the AC was not working. When the tech checked out the compressor, it was totally out of order. He was really nice.

Total Appliance Service was quickly responsive and sent a very attentive, knowledgeable, careful and sensitive employee to correct the problem. It was a microwave issue and he took care of things in short order and left. It's been a very positive experience with American Home Shield. I would highly recommend it.

The issue is not fixed yet because the original visit was just to look at it. The contractor had to get American Home Shield to order the water heater because it needs to be replaced. It was over a week before that happened and that was on American Home Shield. But once it happened, they are picking it up. They've scheduled it to come in on Tuesday. That's when it'll be fixed. Luckily, it's got a drain in the room so it's not going into my house and flooding because of it or it would be an emergency.

My wife just made a claim for her washer. The contractor came out a couple of days later and they were able to make the repair on the same day, which was good. That's a rare occasion. When they have to order parts, it takes a little bit. But right now, it's a challenge for everybody with the supply chain and all that stuff. I understand that. Overall, AHS works well for me.

When the contractor first came out, they tried to put in a washer and a spring. During the second time, they put in a different O-ring and I thought it was gonna be all right. The original leak was in the actual turn, where you turn the faucet. It stopped with the latest thing they did. But now, it doesn't shut off at the spout. They told me that if it didn't work, they were going to order the part and put it in. They're working on it, and I'm okay with everything that's happened. They've been very cooperative when they've been out here. They were having a hard time getting to the part but they did a good job.

I had a clog in the bathroom sink until the guy came out and he was able to solve the problem really quickly. I haven't had any issues since then, so he did a good job. He was very professional. Everything was smooth. When I submitted the claim in Home Shield, I received one message that said to reach out to them. When I reached out to them, they said that they will return my call within 24 to 48 hours. So it was kind of a miscommunication. I didn't know if I was supposed to call them or if they were supposed to reach out to me. They should be a tracking system from Home Shield till you get your service or when everything is completed.

Elite Electric Solutions had to repair the wire on the air conditioner and the solution was great. The two guys that came out did it within less than an hour and a half and had my air up and running. With different people having different issues with the air, I just wish American Home Shield has more contractors available. But I've been pretty pleased with them. Anything where a house can go down, paying $75 is an easy step as to paying $500 or $600 for somebody to come out and fix something, so it's worth it.

Mister Service has been great. They’ve been out several times for issues this year. They recently came out for a fridge repair. When I first moved into the home, they came out in November for the same issue with that fridge. The tech is very professional. He replaced the parts that he thought were broken. It took a couple months for them to come in because of supply chain issues. But once they came in, it was working. But as the tech predicted, it wasn't real fixed so it continued to leak. The second time he came out, he agreed that it needed replaced. He processed it and everything was great.

United Appliance Services came over and they replaced the icemaker. But then there was like a glitch and for some reason, it stopped making ice after a couple of days. We had to call them back and they came out and adjusted something. They were really nice. Now, we have ice again and I didn't have to pay for the second time. AHS has fixed everything that has gone wrong with the house, so I'm quite happy with that.

My experience with American Home Shield has been terrible. They told me on May 24th that I needed a new air conditioning condenser and coil. Since that time, I have requested to find out what make and model they would be ordering. That has still not been answered. I asked how much it would cost for me to upgrade to a higher system, and still haven't gotten that answered. I've had to request a cash in lieu and I had to figure it out about four times before I got it. All of American Home Shield's home warranties are not to the benefit of the consumer at all.

An air conditioner went out and my wife was pregnant, we got twins on a wheel and my dog was pregnant too. I enjoyed the service with the contractor. Everything was great. He fixed the AC and it blew a fuse. It went out again and he came back and fixed it. We didn’t have any more problems after that. I appreciate that. I'm highly satisfied with American Home Shield. I will refer them to anybody. They handle their business and they have some of the best people. They stand on what they say that they gotta do and they are one of the best.

The AC was having a drainage issue that was causing it to shut off. I called AHS and an appointment with Service One was scheduled in two days. They fixed the AC. It was a great experience.

When I did my request, American Home Shield called me immediately with someone that they dispatched out. The professionals that they work with are timely. They communicate well. The contractor I used came out as soon as he had a time available that worked for me. He was available the next day, but I was not, so he came out quickly. AHS does a great job and I'm very pleased with their service. I had them seven years ago when we had a previous house and I knew that they take care of their business and whoever they choose to come out has been vetted and they do a good job. I referred a couple of people and when I got my new house, I came right back.

The greatest problem we're having with Home Shield is their response time. It takes them too long after we call them and tell them we have an issue. It could take a week. We had an AC issue and they told us they don't have any providers in our area. It was hot and I was sick at the time. I had to pay three different air conditioning people to come out and check it because it was so hot. But why should I pay them to repair when I was paying home warranty. Finally, a contractor came out and they repaired the AC. But it took them almost a month to get out here and fix it. It was terrible. But the last time I had service, they were right on time. The young man who came out had to order a part and the part got here pretty quickly.

The overall general experience is terrible because I have to be on hold for hours. I put them on hold and then, I have to go around doing stuff. I managed to drive my child to school as well as do a lot of work. By the time the person comes on the phone, I've forgotten why I called. That’s bad. I would appreciate it if the hold time is shorter. Also, in my last experience, ANO Appliance came to look at the stovetop. They came out a couple of times to my tenants' house and my beach house. They told us they were going to replace it and then suddenly, I got a text that Sears was at my tenants' door. I was confused as to why it was Sears coming out. ANO already said they were going to replace it.

The hot water was not getting to the showerhead in my hall bathroom. I also had a concern about my water pressure. Another thing is that the water in the master bed bathroom wasn't coming out at all. I called to put the claim in with one person, but that person didn't speak English clearly. When the tech came out, he fixed it. However, a week after he left, things went back to where it was. The water is running for a week now and it won't shut off. My water bill is gonna be extremely high and it's still a little bit doing to where the hot water is not staying where it needs to stay. The tech is coming back out Friday.

I had somebody come out and look at the AC last year and I paid that guy $2,300. When I turned the AC on again this year, the tech said there was no antifreeze in there and that my machine might have a hole. He said he could probably put some lines into my wall and find out where the leak is coming from. But that's no guarantee because it might leak out again. He was very polite and straightforward with what was wrong with my AC.

Any time we've called American Home Shield, they've always addressed the problem. We bought the house from my husband's parents, and the drain for the dishwasher had never been cleaned out, and so it was all clogged. Sears came out and fixed that. One concern I have is when we called for the $79 of checking the HVAC system. The guy came out and checked it, but he never told us what he found. Everything else has been taken care of. This is the second company that we've had a home warranty with and we would definitely recommend them. It's so much easier to do the claim and the quality of the work seems to be better. The thing that mattered to us is that they cover more. Also, the response has been good and the people that have come out to help, with the exception of the HVAC guy, have been terrific.

I called American Home Shield when the door to my microwave came off. It was easy, and then it took Sears a week to come out. They ordered the parts and did everything. Now, the aesthetics of my microwave looks great and I could use it. So far, American Home Shield has been great. It's easy to use and cost effective. I’ve already recommended them to multiple neighbors.

I liked that the website is easy to use. And then, the providers that American Home Shield has go and fix the issues quickly. When the AC was not turning on, AHS said 24 hours to give me an appointment. But the contractor called me in two hours after I submitted that claim, and they went the next day. They talked to my tenants. One of them said that everything went smooth. It was extremely helpful since it’s too hot right now. It was a good experience.

The tank that is attached to the boiler was leaking at the valve. I started a claim online and then somebody called me in 24 hours like I was told they would. The repair company was out to take care of the problem in 30 hours, and it was good. They were great guys. They were really nice. I would recommend American Home Shield. When I bought my house five years ago, I started with it, and I'm still with them.

I had no air coming out of the vents when I had the AC or the thermostat set to cool. I submitted a request for service and Vierling’s came out and saw that the blower in the furnace was lying on the ground. It had rattled off, but they mounted it back up and got at least air to start moving again. But he suggested that the whole unit is bad and it needs to be replaced. I tend to agree because the vibration coming out of the furnace is shaking the house. It sounds horrible and it's really shaking. I'm not happy with it. The follow-up hasn't been great as well. They haven't contacted me since to continue work. But historically, I've been very happy with AHS. It's been very straightforward and I've had good results.

The techs came for my refrigerator and my dryer. They were nice. They're coming back out 'cause one of the buttons in the top drawer that keeps the temperature is broken. They've already set the appointment and ordered the part.

My AC was making a lot of loud noises and it was so unbearable that I'm sure the neighbors were hearing it because I could hear it clearly in my entire house. Someone came out and replaced the fan. He came back and fixed another thing on there. The tech seemed really helpful and he explained what he was doing. He was very fast at fixing the unit. I'm starting to hear a rattling noise again and it might just be the enclosure for the AC unit. It's okay. American Home Shield seems to be getting better every year. So far, they are doing outstandingly. I like their app and it's really user-friendly. The customer service is really good too. They are very expedient with service.

The contractor was on time, and they did the checkups. Everything went well. I did the claim online but I had to follow up with a phone call because there was a little bit of confusion. They told me that someone is going to call me in a couple of days. But nobody called, so I had to follow up.

Service people came and they fixed everything that needed to be fixed. These were all simple fixes. The people were efficient and very professional. They explained things as they were fixing the issues. I’m satisfied with the overall service.

The process of submitting claims is as simple as AHS could make it but it's not all been a great experience with them. When Sears came out the first time to fix our washer, the guy thought one part was broken. We waited a week for that part to show up and then for them to come back out to try and repair it. But as soon as the next guy came out, he said the first guy was wrong and the said part was not what was broken. It was going to be another week while the second guy ordered the correct part. We spent $200 in the laundromat while without a washer.

The contractor for my electrical needs did very professional, outstanding work. As far as the electrical tech that American Home Shield sent out on my last request, he was more than outstanding. He came in and assessed the situation. He knew what had to be done. The only issue that I had was with American Home Shield's automated system. It works, but it kinda takes you around for very, very long time. When you do get through and let the machine know, it tries to avoid you getting to a direct contact with a person, especially when I need to talk to someone.

The compressor thing for the water pump had an issue and the repair guy put some compressed air into it. He said that it has to be replaced eventually, probably within the year. It's going to be $1,200 to replace it and I'm going to ask American Home Shield if it’s covered with the warranty. I have the air conditioner being serviced now. When it's over 95, it'll turn off and won't work at all. I've had to wait over a week for service to come out so that was not cool. Still, AHS was on it. It's just the scheduling aspect. I have no regrets in purchasing AHS and I will remain a customer, if they will.

We thought we had a leak from our water heater. When the tech came out, he had the foresight to have me check our shower, sink, and toilet to see if maybe one of those was causing the leak instead, before he left, and he found out that it was our shower drain that was leaking and not the water heater. Originally, when I submitted the claim to American Home Shield, I thought it was the water heater because that was where we saw the water. It was on top of the water heater and on the ground.

The most recent claim with Air Majesty went fantastically. I thought for sure that my issue was going to be low freon and I was gonna have to pay $800 like last time to fill it up. But no. The tech came out and said it was a small part and replaced that part. He was gone within 30 minutes. However, I did have an issue last time because there was a claim from the first AC guy. I have two different units and the other unit lost freon. It was leaking. In April, American Home Shield had a different contractor come out and look at it. They said that there was damage to the unit outside from my yard guys and that was what was causing the high-pressure leak. There were parts needed to be replaced in the attic too and it was going to cost quite a bit of money or I could replace the whole unit for five grand.

My claim went pretty well. The guy called me within the 24 to 48 hours and showed up when he was supposed to. AHS's price range is good as far as transferring the chance of something happening and getting it fixed for 1,000 or 2,000 bucks. It's worth it and I would recommend it.

We did a claim online with American Home Shield for the garbage disposal and for this one, my husband called but did it through the automated system. The techs were very professional and seemed to know what they were doing. They replaced the heat sensor in my oven so it works better. It now heats to the correct temperature. Everything went well. The communication from whoever it is that does the phone calling to the workers was fine.

Our air conditioner froze and I went online and submitted a claim. Within just two minutes, they gave us the contact information for the contractor. I reached out to them and we set up a time. They came and fixed the AC a couple of days later. The unit was half a pound low on coolant and they took care of everything. Also, they said to give them a call if we need anything else. They were wonderful.

American Home Shield is competent and very responsive. Whatever was needed, someone came very quickly and professionally and handled the job.

I had a service ticket to American Home Shield for the light in my powder room that went out. I could get the switch to come on but I couldn't get it to go off. I got my American Home Shield contract, called them and they told me that they had a person to do the work. That person called and we set up a date and time, and he came out at that specified date and time. He looked at what he had to do, he went back to his truck and got his part. He gave us suggestions. We had one type of switch, and the plate that went with it was a little old. He made sure everything was coordinated and that we shouldn't use the other one because the other one kept going. We've called on the same switch at least a couple times. He switched us over to something else and it's been doing pretty good. He was extremely helpful.

As long as I go through online, submitting claims is fine. The people on the phone are not very communicative for the most part, either through language or training. Also, AHS can provide email communication links so that someone can quickly send information back and forth by email instead of having to call in and wait an hour or two on the phone. As for the contractors, the only concern is I've come across lazy contractors. I don't think any of them are trustworthy.

When I first got American Home Shield over a year ago, my experience was not so great, but now, I'm okay. I had a running toilet and a broken faucet. I called them and I was pleased with the plumber they sent. He was here when he said he was going to be, and he did exactly what needed to be done. I didn't have to have callbacks, which oftentimes happens with American Home Shield. Things are hit or miss. It depends on who they send out as a contractor. This plumber, I really liked.

On my bathroom in the master bedroom, the toilet wasn't flushing. I couldn't figure out why. So, I had someone come. I paid my 75 deductible. The guy was in and out in less than five minutes. He said the flapper or something was rubbing at the side, and it was moved and causing it not to flush. So he had to just move it back in place. It was flushing when he left. Then a couple of hours later, I went to use the bathroom, and it didn't flush again. I've been so busy. I've been traveling and I haven't had a chance to call back American Home Shield to let them know.

Our toilet wouldn't flush. The tech who came was very nice, very professional but he was friendly. He explained the problem and it didn't take him real long to take care of it. He took a thing and looked down in it, and he said there were roots so he cut them off. He was in the bathroom. He removed the toilet, and he came out with a bag of roots. He said that should take care of it for a while. Then he reset the toilet and it works fine now. He said Home Shield didn’t cover that though. As far as claims, we call American Home Shield, and then American Home Shield calls somebody, and they call us to set up an appointment.

I called AHS and asked them about a particular event. I explained to them exactly what was wrong with the shower. I asked the rep three times, "If the shower is cracked due to no fault of our own, would that be covered?" She said yes if that was what the technician diagnoses it to be. When the technician got there, he said that was not covered under AHS no matter how it cracked. The technician was wonderful but I wasted $100 for nothing. I'm really angry and I’m displeased with AHS.

I file claims online most of the time and it's pretty easy. But if I need to talk to someone, it takes a little bit of time but it's pretty easy going through the automated system. Fortunately, the ETA when to expect the contractor is always within a reasonable time. Having AHS gives comfort knowing that if something goes bad, it's not gonna cost thousands of dollars, especially when you live in an older home. I had a claim when the AC unit started making a really loud noise, which was the compressor going bad. Then it would just stop cooling and trip a breaker off. Cabot Mechanical kept coming out. They would fix the unit and then it would go out a few days later. It kept going on and on but once they put the new unit in, it's been fine ever since. Cabot Mechanical did a great job.

I love American Home Shield. I feel more confident. If something breaks down, I'm assured that I have someone to call to come out to have it fixed. I'm a single woman, so that's very reassuring. Recently, I had a couple of things done. They fixed something in my bathroom, and then when my air conditioner unit was making a loud noise, I had to have someone come out to look at that as well. The tech was very nice, and he cleaned up his mess. I've had him come out before too. All in all, AHS is doing a good job. I wouldn't change a thing.

The tech was very knowledgeable. He was able to explain to me my question, so he addressed all my questions. He was here on time. He made sure that all the stuff was taken care of and had the right parts in his vehicle. So that allowed me to have my AC up and running because I had been waiting. He was prepared and he was able to help me right away, so I like that. I recommend a lot of my clients to get insured through American Home Shield because of another vendor I had touch based with. I really like the service.

The initial issue was that the system wasn’t working. It will come on and it would just run, but it wasn’t putting no air. When the first guy came out, he checked everything. He came upstairs and fixed something and then it started running like it should. But then it was running nonstop. It got real cold. It would not shut down. So, that was not good.

The contractor had to come out twice for the refrigerator icemaker. They had to come out to see what it was at first and then ordered the part. It took about a week and a half for them to get the part. I had a very good interaction with the contractor. I've had countless claims over the last six years that we've been with AHS. The warranty saves us a ton of money. When you're paying a certain amount for the service call to come out and they're fixing everything, and the parts don't cost you anything, you got to be saving money. We've also had things replaced where they couldn't be fixed. So that saves us money on buying new appliances also.

I was very fond of the tech that came out for my claim. He was a very good guy. He explained what was going on. With AHS, I like the ease of being able to have somebody come out as soon as possible, and also have already paid for the service in advance. So I just have to pay a service fee.

If you've got an older house, American Home Shield is probably a good idea. When the washer wouldn't come on, a tech came in and fixed it.

If I was able to state my problem more efficiently on American Home Shield's website, they might have been able to send me the right contractor the first time out. Also, if they need a cancellation, there could have been a better attempt to notify me that the appointment was cancelled. I was never notified. It's a concern that when I get a home warranty they make it seem too good to be true in terms of what they cover. Once the AC company comes out, hopefully they fix everything and I don't end up being one of those that has to say, "Don't ever get a home warranty because there's always red tape that is just not made aware of".

I had some faucets that decided to start leaking all at once. American Home Shield sent someone who fixed it. He did a great job.

The service was good. It's just frustrating because I've carried the service for a year and a half now in my old house that I just moved from. But when I moved in, they put me on where I could only have one service done. And then, I had a waiting period of a month. I talked to five different people. And they all said that they couldn't do it. That they would allow just the one service. And then, I would have to go to the waiting period. I never could get an answer from them. Other than that, it has been all right. The homeowners already had the contract. And they just transferred it over into my name. That worked out all right.

Submitting claims to American Home Shield used to be hard but now it's a little easier. They wanted me to keep going on a computer and I'm computer illiterate. For me, it's always best to talk to someone in customer service. Other than that, AHS is a good system to be able to call somebody out when my appliances break down. With my recent claim, the guy had to come back out to tighten up the leak in one of the connectors. But everything is great now.

Our air conditioner wasn't working and the contractor told us they would email us with an approximate date and they did. Then, we asked if we could change it and we did. They came on the time they said. The guy did what he needed to do and since then, the AC seems to be functioning well. The repair helped us sleep better and get our things done that we need to get done without sweating to death. American Home Shield is a good idea. They come out quickly and show you what’s wrong.

The contractor come out and they got the flow of the clog to go a little bit better. But two days later, it was clogged back up. I called American Home Shield and told them what it needed. They haven't contacted me back yet and I've already fixed it myself. So I don't need them to. Submitting the claim is fairly simple but they should have a better customer service. I asked to speak to a supervisor about this issue here and they said they would call me back the same day. But that was a week and a half ago. I still haven't heard from them.

American Home Shield’s service is okay but there are some things that I am concerned about. One would be the vendors. They take too long to come out to service whatever the need is. They'll contact you within the 24 hours that they're supposed to, but sometimes their appointments would be two weeks out. I'm gonna be calling them today. My tenant just called me and said that she doesn't have any hot water. We had PG&E to come out and the hot water heater is busted. I can't have her without hot water for two weeks. I know it's gonna take that long so I'm gonna see what I can do.

Done Rite Appliance Repair came out for an issue with our freezer. The gentleman who came to look at it knew what he was doing and he was really friendly. He told us what the issue was, that we would need to order this part, and that he would be in touch with us about it. I didn't hear from him for a long while. Then, I got an email that offered me credit for a new freezer. The only thing is that it would have been nice if I had gotten someone letting me know that the part was no longer available, so they couldn't fix the freezer.

I had a pipe that was leaking and it created mold in my ceiling. It put us down to one toilet, and I have five people. The toilet is in the master bedroom, so it was not an optimal situation. Plus, I'm the only woman in a house with all those other men and my son has the master bedroom. He's 24 and his girlfriend just started spending the night, so it was even more of a worse situation. I went on, filed the claim, and it was super easy. It was almost immediate that I was assigned someone, and then within the same evening, I got an appointment scheduled. American Home Shield gave me the contractor's phone number. It was a holiday weekend and I was freaking out. I called the plumber himself and he responded with, "It's okay."

We got the warranty as a preventative measure, not wanting to use it unless it was absolutely necessary. We call for something that I couldn’t fix myself. American Home Shield was right there to help us out. I have a big fancy inside unit in my house and I recently had my outside unit serviced. As soon as the summertime heat hit, our AC went down. I checked the outside unit, and it seemed to be working fine. When I checked the inside unit, it was completely frozen over. It was making cold air, but the motor in it had blown out and it wasn’t pushing any cold air out. That's not something that I know how to fix, so I had to call and get somebody to come and take a look at it.

The repair person came a little early and solved my problem. He got the job done good. I was happy and would highly recommend American Home Shield's service. It's been a lifesaver and I would never be without it. I would not have a house without it.

The filter on my pool was broken and it was bad with the first guy that came over. He left without even letting me know and he didn't even look at the filter thing. He was just a terrible person. But then, AHS sent somebody else and he did it so it was good.

My air conditioner wasn't working and the tech came out very fast. I had a clogged line and he sucked it out and fixed it.

The contractor figured out what the problem was for the dishwasher that wasn't draining. They ordered a part for it and it came in. The tech came back and replaced it. However, we might look at other warranty companies. When we had our AC checked, the contractor came out and said it was no good. They repaired it but we had to pay for additional freon. There were two separate companies and they also tried to upsell us to a new system. From what I've seen in commercials about American Home Shield, my experience wasn't like what you see on TV which is "that’s broken, we’ll fix it” or “we just called and they fixed it” for the AC. They said, "Your system is outdated. We can fix it for you, but it's gonna cost you X amount of dollars.” A way for American Home Shield to make the customer experience better for my experience is not to be so misleading with the commercials that they have.

I kept having these little puddles of water in the floor, and touching the refrigerator, it was very hot. Even though the inside of the refrigerator and the freezer were still working, the surface of it would almost burn your hand. As a result, the techs had to put the fan that goes in there that keeps the mechanical working cool. They assessed that situation. They had to order a part, and they came back out and repaired it for me. So far, I haven’t had any problem.

I called up and ordered the locksmith. They told me the guy's name who be there and that I could get up to four keys per lock. But the only locks he was able to change were those on the front door which use the same key. I had three keys made for it 'cause I give one to each of my children plus my own. Other than that, the contractor was fine. The tech was courteous and he did a good job.

I had two recent claims with AHS. Both handled relatively quickly. I had a microwave that they had to order a part for. So I had to wait for that. But that was to be expected on certain items. So far, everything is good with AHS.

My mom has American Home Shield and she used it a couple of times. So, I said, “Let me get it too.” I’ve used them once for my dishwasher, and once for an exhaust fan in the bathroom. The tech had the parts in his van. He was done in 20 minutes. The dishwasher took longer than I would have liked. But they had to get parts so it was a week-long process to get it fixed. Other than that, I have peace of mind knowing that if something breaks, it will get fixed.

AHS is a good warranty company. My recent claim was a great experience. Instead of putting the low-efficiency pump back into my house, they upgraded it.

I call American Home Shield when I submit claims if it's an emergency. The process is very difficult with some people because they have people that do not speak English. I had a problem with my system backing up the other day and I was talking to this young lady and she just didn't understand. They need to have some people that speak English that can relay more to people and let them know what's going on. Also, it takes a while for them to get you to a real person on the line. You're paying AHS all this money every month and you don't want to talk to the automated system because you got an emergency.

The tech did an excellent job. He explained the problem and what to do. It was a great experience and it worked out really well. Having AHS is worth it. It takes some of the stress out of if something goes wrong especially with the bigger stuff. I know what I'm going to pay and somebody is gonna get the problem fixed.

I thought the water heaters were leaking but it was the condensation of the air conditioners. The tech checked them to make sure that the air conditioner wasn't leaking. I told him that the hot water didn't reach my bathtub very well. He said it was because they were all very low so he made them warmer. He was super nice and it was a really good experience with American Home Shield.

I didn't have a good experience this last time with American Home Shield. The contractor that came before Active Appliances had an attitude when he came in. He didn't even pay attention to what was wrong with my microwave. He went back to AHS and told them that the door of the microwave was broken. This problem is because of that. Then, AHS sent me an email that it would not be covered. I called them back and said, “I'd like to have a second opinion because the door is not broken. And if you want, I can send pictures of it. Send me somebody else. And if this person says the door is broken, that's fine.”

The tech hadn't called back yet and we haven't had service on the AC. He's supposed to call to arrange to come over. AHS sent somebody out to check it first and that's about the only thing we've used them for.

The tech determined what parts he needed but said we needed to empty the fridge. We couldn't do it immediately. We had lots of products there. After 2 weeks, they called us and he came back and replaced some parts. However, my previous call was denied which was a big surprise for me. I would recommend American Home Shield but others should shop before doing anything.

American Home Shield sent Colorado Residential Services to repair the garbage disposal. Everything was great.

I put the request for a leak on the fridge and for the icemaker that was not working. American Home Shield's website was fine. There was a couple of things that it didn't allow me to keep going if I didn't know the information, like the model. At first, I tried to submit the request while I was out on the street, so I didn't really know. I have to wait and go back home and do it again. But other than that, it's not too bad. They asked me to pick a timeframe and then I got a text message confirmation saying that someone was assigned and the time that they were expected to arrive. On the morning of the job, I also received a text and then I received a call.

My unit was freezing up on me. The techs checked it and my compressor was leaking oil. They submitted the claim to AHS and I waited a couple of days to get the part in. When it came, they replaced it and everything has been working excellently since then. With the warranty, I have the peace of mind of not having to do 100% of the expenses on a surprise fix on my home. I'm very happy and satisfied with American Home Shield. I got excellent customer service from the company they sent.

Our AC unit wasn't getting power. AHS ended up having to send an electrician who then rectified the problem. One thing about AHS's process is that I learned to look and see what's covered first. And then, I cal and verify three times that what I'm calling for is covered because we submitted a claim back in October and the item wasn't covered. So, we wasted $75. For the things that are covered though, AHS's process is pretty smooth. Each time I go look and see what's covered. AHS's website makes me download a PDF. So, I have to search through my own PDFs, go back and delete 100 PDFs to check what's covered. It would be easier for me if it was labeled on their website where I didn't have to download my coverage each time.

With United Air Temp, it was a smooth process. American Home Shield referred them, and they came out timely. They fixed the initial problem, but I did a follow up call with American Home Shield, because there may be a leak. I need to make an appointment with the United Air Temp company again. Other than that, my experience with this warranty company was favorable. I would advise people that there are some things that American Home Shield may not cover that some other companies would cover, so look into them, but also compare them to other home warranty companies.

The AC unit outside was not working. At first, I had a ticket in for an AC checkup and then I cancelled it because the contractor never came. It took about a week for them to respond to that. So I put in a repair ticket and that was when AAction Air got involved. The thermostat was bad and the tech replaced it. He was awesome.

We found that there was a leak in the inside unit. It's called A-coil, and Westex Air said, “We'll have to order one.” They ordered it and when it arrived, they came out and put it in very successfully. My daughter lives in the house and it is nice and comfortable now. I also asked that the repair company clean the outside unit because the veins of the unit or little holes in the coils outside were stopped up with dirt. They performed that service for me, and they did a fine job. The only questionable area to me would be that the repair company billed me for the refrigerant, which was a certain amount, but they discounted the price on the bill.

It was the holiday weekend and it was so hot here in South Carolina. I had my dog, who has now passed, but I needed it to be cool. If I tried to get air conditioning on Memorial Day, I wouldn’t have got one. I called American Home Shield and the rep said, “I will call them and expedite this for you.” The tech came to me on Memorial Day, and had to come back twice. He was such a nice guy. It was wonderful service. It has been cold now. If it happened again, I would ask for that same technician.

The tech that came out was good. He explained to me what's wrong. He said that if you're going to change a part and change the door, it’s going to cost more than what the microwave goes, so he got to talk to AHS. They set up something and they told me that in two weeks, they will send the microwave in here. It was excellent. I’m satisfied.

My garage door wasn't working. I made a claim online and I was told when to expect the contractor's call to set up an appointment. The contractor did a great job. Within five minutes, they were able to identify the issue and what they needed to do to fix it. I wouldn't have been able to use my garage without the repair. Everything seems great now. I'm very satisfied.

I had a leak in the kitchen sink and the techs had to replace a part. They were timely. It's very easy to put in a work order to American Home Shield, and the people that they sent so far have been very professional and they fixed the problem. Those are my advantages to having a home warranty.

I had a plugged toilet and I called American Home Shield. They called in and said that they would get back to me when they’ve assigned the person. They got 24 hours to get back to us. A guy came out and he knew exactly what was wrong and took care of it. AHS is great but they don’t cover the weekend. We've called in and they'd tell you that they’ve got 48 hours to get back to you.

K&J Mechanical came out for a recent air conditioning fix. The tech was very nice and polite. He worked outside and he knocked on the door when it was finished and it was fixed. It was a very short time.

I was noticing some water and stuff on the ground, and I thought it was a plumbing issue. Then, I called back and they canceled the plumbing. I talked to the lady and she said that had been canceled but I hadn't been credited the money back in that card. She said it might take a while. But requesting the service from American Home Shield was simple and getting ahold of a rep was easy enough. Russell & Sons came out and they did a great job. They pumped my septic tank and gave me a couple of pointers on what I could probably do to make it better.

For both years that we used American Home Shield, their service has been fantastic 99% of the time. We dial their number when we have a claim and get right through. We do not have to go through a computer. We used the service for our air conditioning unit. The tech replaced a part on top of the air conditioning unit outside and everything was back to normal. We also had a tech that came in and showed me everything that was going on. He was wonderful. We had one problem with a company that was working with the dishwasher but it was resolved.

My air conditioner wasn’t cooling and Total Air Care worked on it. They were great. We were told it was a short on the switch so the guy fixed it. It’s working good since then.

I submitted a claim online through our account that we have. I had to do two claims because the first time, I accidentally chose the wrong dryer brand. I had to cancel that and then the second one, it went through and we had an email. Then within a day or two, the company reached out and we were able to get something scheduled all within a week. The contractor was amazing. They were really good. We're in Killeen and the part that we needed was in Austin, which is about an hour and 10 minutes away. So they said that they would go down and get it. Then the following day, they came with the part and they fixed it. The dryer has been working like it's brand new.

There was a long delay with claims initially but it seems to have gotten better. I've had some recent requests that were honored fairly quickly. Sevier Climate Control recently came out for the AC and the tech cleared the drain and what was required by plumbing issues. That was very helpful.

My freezer wasn't getting cold and the ice cream inside was kind of soft. AHS' website was easy to use. It said that I would be contacted within 24 hours. The tech was very friendly. He recharged the coolant explained to me what he was doing. However, I have a second claim that has been denied because AHS thought the problem was the filtration system. But the tech who saw it said it's the expansion tank. I was told they're gonna send an email to the contractor who would then contact me. It's been over a week now and I'm still waiting to hear back.

I had my policy with American Home Shield for at least 10 years and when I had an issue, it was taken care of. Sometimes it would take longer than I would have liked, but that was not American Home Shield's problem. It was supply and demand in terms of parts. They had my two-year-old dishwasher fixed. I have two air conditioning units and American Home Shield had those repaired three times. There was also service done to my washer and dryer a couple of times.

I sent an email to submit a claim and AHS sent me back who was going to be available, and I agreed to the time. The technician came on time, immediately assessed the situation, and saw that the refrigerator was irreparable. I ordered one and it won't be delivered till the 21st, so I'm trying to squeeze some type of life out of the refrigerator I have until I finish sending the receipt to AHS. The technician made some recommendations with regards to doing that. It's not a refrigerator anymore, it's just a place to keep stuff cool in the freezer. Overall, I'm very happy with the service.

We've used AHS for 10-plus years and they have performed admirably. In this day and time, especially with the way manufacturer's warranties work now, getting the home warranty is a minor cost in the big scheme of things when you look at the cost to replace stuff. We recently had a claim for the refrigerator and ultimately, the repair wasn't completed. Then, after about four weeks of me calling and calling, we got the resolution and AHS sent me a check for a replacement refrigerator. But when this thing was kicked over to the authorization department to get it done, there was no way to communicate with the authorization department. I told them that and put a negative review out on it. Then, they contacted me and the one who resolved this for me was one of their social media people. But it was frustrating that I had to keep badgering them.

I had an AC issue and the tech that AHS sent out was great. But it's still not fixed and he couldn’t figure it out. The unit kicks on, then it shuts off, and then it kicks on again. Aside from that, I just noticed today that my monthly payment went up $18 a month and I don't know why. It went from 50.99 to 68 something. I was going to call them about it and it was hard to find how to contact them on their website. Within the last two hours, I was on their website for that.

The tech got here before I thought he would and took care of the problem fast. He was friendly and everything worked out fine. But on a previous call, the contractor did not do anything and charged me for it. I had to call to get another person to come out. That was difficult because AHS was using a call center in the Philippines and it was difficult for the rep and I to understand each other. Other than that, AHS is fine. Just read all the fine print and go with them.

I had a toilet issue. It was several days before technicians came. When they were on their way, they called. They were very professional. The toilet was stopped up and they used whatever that tool is that runs through the line. They took care of the issue and I can flush the toilet. American Home Shield is dependable and they are always there. They replaced numerous things for me such as the washer, refrigerator, and microwave. The only thing is they've gone up on the premium significantly.

The oven couldn't be used to clean it because there was something wrong with the control panel. They called on the phone and had me walk through the problem with a technician on the phone so they get to determine what the part was. They ordered the part and it was mailed to me. When it came in, I called them and they came out and fixed it.