American Home Shield Reviews

I have a contract with AHS, and I pay a monthly fee. I don't like that on top of the monthly fee, I have to pay them a service fee whenever I open a ticket. If there are any issues with the equipment though, they replace or repair it. As far as their turnaround time and the issue fixing goes, I’ll give them 5. The contractors seem to be okay too. I receive their contact information from AHS and sometimes an email. AHS tells me which company they assigned my ticket to and gives me their direct number to contact if they don’t contact me within 24 hours. Most of the time, I hear back from the company within 24 hours. When they call me, we schedule an appointment, and they come.

K & W Heating & Air looked at our upstairs air conditioner because it wasn’t cooling. They thought they fixed it the first time they came out but it wasn't fixed. I called American Home Shield and asked if they could issue a recall. The tech came out again and found there was a faulty part. They ordered it, came back a few weeks later, and fixed the unit. The tech was very nice and he did what he was supposed to do.

We had a drain blockage. The techs took care of our problem in 15 minutes. It was a great experience.

Our dryer wasn't working. The tech repaired it. I really like a few of the techs that AHS has sent out.

JR Plumbing came for my garbage disposal. I went online to do the claim to American Home Shield. Then I went back and checked a day later, and they said that it was contracted to JR Plumbing and to call them to schedule the appointment. The tech was good. He knew that the garbage disposal was clogged. He told me what to do to keep it from getting clogged again.

Our water heater kept shutting off. We tried to relight it, but the pilot wouldn't light. The techs came out and they fixed the issue. A few weeks later, the same issue happened again. It was a very old water heater. They came out, assessed it, and said that they figured that might happen. They ended up getting us a new one. It took a couple weeks for them to get out, but they fixed it enough to where it worked for us until they were able to come out. They had to confirm that it needed to be replaced and they had to go through Home Depot to order what they needed to. When the parts came in, they came out and did what they had to. Then, a tech was able to come out and fix it. He got it done within a few hours and he did a great job. He was very special and everything's been great since then.

We had a claim and I had to call the contractor to make the appointment. The tech came out and ordered the part. Then, I got a survey from American Home Shield asking how the service was but I haven't heard from the contractor. The tech called me last Thursday but I was out of town and he hasn't called me back. Hopefully, in the next couple of days, it'll be completed. Other than that, our plumbing claim went great. The contractor put a new hot water tank in and we had to pay $172 for a thing that goes on top of the hot water tank. We were very satisfied with those guys and everything was done in a timely manner.

I was having a problem with the pilot of my hot water heater. The tech came out and took care of it. He had a great explanation of what was going on and he educated me, too. He resolved the problem that same day that he came out and within 40 minutes. I've also had previous repairs through AHS and they're pretty dependable. They try to hook you up with the best people and it gives you some relief that you're in good hands.

So far, American Home Shield is wonderful. This is our first year them and the nice thing that I noticed is we have a local company, Vilandre, which they go through. They are our favorite. They're the fastest and the most responsive. With the other company, it was an out-of-town service people. Sometimes, they’d make it, sometimes, they wouldn't. I like the quickness of American Home Shield to get people in. It was 20 below and our furnace was out. The next day was when it was approved and Vilandre was contacted. We're very happy with that. The people on the phone are very helpful too.

I was filing a claim and every time I tried to sign in on the app, it would say my login information was incorrect. But I used my face recognition. On the third or fourth attempt, I just went online and submitted the claim. Ever since then, I just go on their website. When I file a claim, they let me know who's coming and the time frame when they're coming. Then, when the contractor is on their way, I get a little link that I can follow and see how far it's gonna take them to get here. The contractors have been pretty good. Although Patriot Plumbing was sent out for a leaking pipe and they couldn't fix it. They couldn't see exactly what was wrong and I had to call three times. But other than that, AHS has done pretty good and they communicate with me.

We had two plumbing issues - one was a faucet valve that was not delivering any hot water and the other is that the end of the hose where we switch between a water stream and jets in the kitchen sink broke. I filed a claim on the website and it was easy to use. Northwest Sundance Services came out and they were great. They've come to my home a number of times and they are always professional and come when they say they're going to come. But American Home Shield's contractors can be horrible, as well, and I let them know when I have problems.

The faucet was broken and the tech from A Town Group diagnosed that there was a leak, which was outrageous and it seemed suspicious. I'm trying to get somebody else to come out. Other than that, AHS seems to be okay. It's more affordable to have a home warranty service.

The first time, the company was just ripping off the insurance people because they said they would replace a burner for over $600. But this year, the man came but that same rusted burner had not been replaced. I went the whole winter without any heat. And the same company came to work on the air conditioner. I have a nephew who has sickle cell and we needed that air. Because if it gets too hot, it can throw him into a crisis. It took them over three months to fix that. I decided to stay because it wasn’t American Home Shield that didn't fulfill their side. It was the company that they hired. Because when my furnace went out and they wanted to send that same company, I said no. And they did send another company who did a good job. The furnace is working. I only had to pay that $100 service.

I like my service with American Home Shield. I've had this company for a long time, so I'm very satisfied with them. There is safety in case I would have to have another appliance fixed. What I pay per month and what I pay on the service charge by my choice is what I want. I did a claim with them when I had a stove and a refrigerator that needed some work done on them. The tech who came was very kind, did extra work that he saw needed to be done, and he saved me money on it.

For my claim with AHS, my microwave wasn't coming on. I had someone come out. However, it wasn't covered. So I just had them check and make sure there were no issues with my electrical unit. I'm still waiting on my washing machine, which has been numerous months now. It was working. However, it was making this little noise. I had them come out and check it. They needed several parts. They had the parts come but said it wasn't the correct part. They did some grinding down of the bottom of the machine, taking pieces off to make it fit. Then they came out again with what they assumed to be the correct part. That, apparently, did not work because the machine sounded like it was about to come through the floor. It just makes so much noise, more than before they came. They said it was another part that was missing. The company came out last week and said, “It was a different part.” That’s where it is now.

When I want something to be fixed, American Home Shield is pretty prompt. They give me the information at that same time and the contractor reaches out to me. We would set up something where they can meet me here and do the work. Recently, my oven wasn't coming on and the guy from Albatross Appliance changed out a part. Then, he made sure that the oven worked before he left. He checked out everything and everything was fine. Since I've been with American Home Shield, it's been great.

My garbage disposal stopped working. Water Heater Solutions came in and they said, "It's not in a working condition. And you need to replace it." They replaced it for me. It's in good working condition now. The claim process with American Home Shield was pretty easy. I do things online, so I put the order online and paid for that $100. I would like to keep AHS. You're not burdened and surprised for a big spend like the garbage disposal thing. So, I would really like it that way. I know whatever breaks in the house is gonna be costing me 100 bucks. For the people looking for a warranty, I will definitely bring up American Home Shield.

Hornet did exactly what they needed to. The first time they were here to have a look, it only took them less than 10 minutes, and they knew exactly what was going on. He indicated there was a specific part that they needed to fix, and he, unfortunately, didn't have that back then. So, he rescheduled to come back out as soon as he’s got the part. When he came back out with the part, he was probably here in a total of 20 minutes, and it was all fixed and done. I haven’t had a problem since. It was very easy to do everything I needed to do on American Home Shield's website.

Our furnace went out in Jan of 22 American Home Shield sent their repair service out. 1st visit they said it was just a cleaning, although we just had it cleaned less than a year. warranty did not cover this so we paid the $100 service charge and $450 cleaning bill! Still not working! 2nd visit they said it was another part,and they charged us another $100 service charge for the same problem. 3rd visit it was still another part plus now a motor, 4th visit they said it was a new furnace. Now they want us to pay another $1,700 to get their company to fix it. So we asked if we could get another company to fix it, and they offered us $988 on a $3800 job leaving us to pay almost $3000 on top of the $650 we have already paid! It is 3/9/2022 and still no heat and no fix for the problem. We will never renew with this company. What is warranty for.

My husband has been a little bit frustrated because the calls to American Home Shield go directly offshore and lately, he's trying to get a complete explanation. We've had a couple of issues where it required additional work, and in trying to get clarification as to what was required and why it was required, he wasn't able to really get that information from some of them.

A & M Plumbing went to the pipe outside, and they couldn't get it unclogged. So, they told me I had to go to, SAWS, the local water system because they said that most likely, the clog was on their side. So, I had them come out, which they did, but they said there was nothing on their side. I had to pay for A & M to come back. They came out to do the visual scope. They put the thing in, and they were able to clear my pipe with this pressure hose. Once it was cleared, then they put their camera in and they said my pipe is not broken, but it shifted down and the PVC pipe and the old pipe are not aligned. So, that was why it clogged up. It's working fine now.

We had a washing machine problem and the techs who came in did an excellent job. They were very knowledgeable and professional. The claims process with AHS was pretty easy and very good. I just got online and they had almost a perfect form. All you do is click and click, then send it in. The next thing you know, you're getting a response back from whoever the contractor is and they're setting up an appointment. In the past, we had a leaking faucet and we got somebody promptly on that, but the drip wasn't fixed. But we knew it was fixed temporarily. As soon as the techs left, it started leaking again, so I called them back and they came back and took care of it. So, sometimes you have problems and sometimes you'll look at the contractor and how they resolved the problem. But overall, they did a pretty good job on that.

The pool filter motor was broken because the vacuum wasn't coming on. I submitted a claim online and then I got an email back saying that it was assigned to Golden West Pool. Someone from Golden West called to let me know their availability and then they came out to look at the issue. The tech ordered the part and then called back when the part came in to schedule the install.

Beaches Air Came was the first contractor who came out for the heat and air. The tech said the transformer was gone and needed to be replaced. He said he would submit that to his office and they would submit the findings to American Home Shield. But they made a mistake and said that a part was missing. The claim was declined. I spoke with another person at American Home Shield and they found somebody in Daytona called Air Tech. Air Tech came over and the gentleman said they don’t work on my heating and air condition. He said they would have their office call American Home Shield for them to refer somebody else to come out.

With AHS, I don't have to find the right people for the job. They do all the legwork. Recently, the garbage disposal wasn't working and a couple of faucets were leaking. The tech got out in a reasonable amount of time. The disposal was replaced but they didn't do anything with faucets because the water pressure was too high and that caused the leak.

I've always used American Home Shield and I recommend them to everybody I know. Recently, Acme Electric came out twice. Once was for some outlet issues I was having and once was for light fixture issues. They checked the wiring and made sure that they were working properly. Acme is one of the best contractors American Home Shield sends. They came when they said they were going to come. They explained to me what would be covered and what wouldn't, if there was anything that wasn't in the contract, and they did the service. I want them to come every time.

We had some issues with the septic tank. The technicians were good. They had to come back. I had to call them a second time and let them know that after the first time they came, the issue came right back. Having the warranty with American Home Shield is a plus and a minus. It’s good as a backup plan so that you don't have as much to pay out for expenses, but the negative side is if they don't find a vendor or a contractor you want to come out and do a service.

I've called American Home Shield twice for repairs and everything has been great. The guy from GE Appliance did the dishwasher. He was very thorough, great and I loved him. He did have to order a motherboard for the dishwasher. That came in a little bit slower, but it wasn't that big of a deal. It was like a couple of days. So far, everything has gone according to the way I thought it would.

I called to have someone service my air conditioner before everybody started calling in to service theirs, and I like the contractor. They've always been good. I'm hoping my air conditioner will go out so they can get it replaced though. It’s 22 years old, so it's harder on the electricity. My bills are high, and they said it’s because of as old as the unit is. Still, I would American Home Shield. They called me back, and then it was within a day that they came. I was happy with that.

I had some plumbing issues with my toilets. And all of them either flushed too slow or they were backed up. The app has its quirks. It’s confusing because they don't really tell you if this particular thing would be covered. It just says toilets or plumbing. And it doesn't really say that this particular thing I wanted would be a covered deal. So, I ended up having to call. It was cool because I already placed the order. I just asked a couple of questions. And the girl that I talked to was thorough. Colorado First came out, used different tools, and they got my toilets working. The guy that I talked to was young but he knew what he was doing. Whenever I want to replace my toilets, I'm gonna give them a call back so they can do that. After the guy came out, we had to pay that flat rate and I was, “This is something that my friends probably need to know about.”

Fidelity Appliances did the washing machine. They told me that the reason it was doing what it was doing was because the bearings were going out in it. The bearings were going to be too expensive to replace so I got an approval to purchase a new washing machine. I did so and got a check from American Home Shield in that exact amount. However, I have a claim in for my hot water heater, and I need to get cashed out on it. I told American Home Shield I was going to hire a contractor to put a tankless water heater in and that was what I did.

AHS is worth the price and the turnaround time is very quick. Also, there's peace of mind knowing that various appliances are covered. Our above-the-stove microwave completely went out. The contractor troubleshoot it and deemed it not fixable. They ordered another one.

I had a couple of times where I needed a plumber and American Home Shield sent a guy that must have worked out of his car. He looked like he was more concerned with doing something else like picking up his daughter or going here and there than taking care of me. He came in, looked at the job, and said he was gonna have to order something then come back. He never called after so much time he left. I called him back and he said he got the part in and that he would give me a call when he came by. I fixed the issue myself then called him back to tell him, “Just forget it.” He had me pretty well worn out with his attitude and not keeping his appointments, and not calling me back on the phone.

We've used their service for more than four years and we've had nothing but great success. We had contractors come out for our dishwasher and if we couldn't get it resolved, we were going to buy a new dishwasher. But the tech from First Tech Solution came out and, finally, it's fixed and it's working really well.

I had a terrible experience with American Home Shield and I would never use them again. I had five service techs come to my house to fix the same problem and it took them over six months to do it. It also took me 50 phone calls to American Home Shield to get the problem resolved. There were so many notes in the computer and every time I’d call, it would take me an hour to get through somebody. They would promise to call back but I never once ever received a phone call back. I’ve also asked for supervisors and was told that they'd call me back. But I got no call back. Also, the last company that came out, Right Choice Plumbing, didn’t fix the issue, but took some parts off and made it work. I can use the plumbing now, but all they did was bypass what should have been fixed.

The dryer belt broke and it wouldn’t work. I put in a service request online and Xigent Appliance Repair came out in 48 hours. They fixed it and they did a pretty good job. AHS is pretty quick to respond to everything so I like them.

They've been responsive as far as coming to repair our dishwasher. But the tech's been here a couple of times, and we're still having issues with it. He's supposed to be here this afternoon, again. It was giving us an error message, LD. It failed to work and we couldn't make it work. It would bring us this error message every time.

I've never had to wait too long with AHS. My last claim was a furnace issue. I did it on Sunday night and come Monday morning, I got a phone call. The contractor, Connect Service, was out on Monday afternoon. The tech was informative and showed me a few things I can do for maintenance. Another claim was when we had the furnace replaced two years ago. We had issues with it. It still wasn't working right after it was installed and we just dealt directly with the installers. They had to come out three times until they got it fixed properly and there was no extra charge for that.

I have two burners and on one side, no pilot light was lighting. On the other side, in the middle, it wasn't lighting completely. The gentleman who came was very professional. He went straight to what he came for and addressed the problem. It's still the same problem but American Home Shield is taking care of it. When you pay your money and you have a problem, somebody should address your claim properly. That was done at this time.

American Home Shield is very good, and I never had any issues. It's very easy to get stuff done and everybody comes out really fast. I've had them seven years, and they've saved me money because they fix stuff. My heater broke, and they came out. It turned out someone else who had done work before had messed it up and they fixed that. The repair man was a good guy.

We had service for our heating unit and the techs came in when they were supposed to. They also did what they were supposed to do and everything got done. AHS has been an excellent warranty company and I was really glad to have them because it would have been a lot more expensive if I wouldn't have had that insurance.

American Home Shield's contractors have gone above and beyond. After the freeze last year, we had a plumber come out because the water wasn't draining. Then, he had to come back out a couple of weeks later because it was backing up again in the sink. He was able to finally clean it out the second time. Most recently, we had Dill Appliance come out for the dryer. It was making a super loud screeching noise. The tech said one of the belts needed to be replaced and he ordered the part. It came in a few weeks later and they called back to schedule an appointment to install it. He came in on a Saturday and he was there for 20 minutes putting the new belt in. It worked fine and it doesn't make the horrible screeching noise anymore.

When my ice maker wasn't working, I liked the way American Home Shield handled everything. They were very informative and just all-around good service. The techs did a wonderful job too. All we had was an issue with waiting for the supplies to come in and that wasn't anybody else's fault. Otherwise, everything was good.

My garbage disposal was leaking and wasn't running. The tech from Sirius Plumbing texted me when he was on his way and he was good. He changed out the garbage disposal. I'm gonna stay with AHS because they're taking care of us as we would expect.

We have been with AHS for four years now and we have gotten several things replaced with them. They've been great, amazing and helpful. We just had a leak in our bathtub faucet. I had called on a Wednesday, and they were going to send them out on a Friday, but my son plays baseball, so we weren’t able to be home during the time that they could come. But the tech came that Monday. The techs that they have sent have all been great. Everything’s been good with AHS.

With a home warranty, I don't have to worry about things breaking. The heat pump froze on our AC and it needed a fan motor replaced. The techs got out within 24 hours and they did an excellent job. AHS has always solved any problems I've had and took care of notifying people to come out. We've never had an issue with them at all.

As a Realtor, I don't generally deal with the claims process. I typically just tell my clients to make sure that they read the details and make sure that they're aware of what's excluded from the policy. A lot of times, titles can be misleading them, thinking that plumbing or electrical is included or certain things. American Home Shield's service seems fine. I know a couple other clients that I've referred for warranties, and they've never had anything bad to say. If they're happy, I'm happy.

I've been with American Home Shield for many years, and I'm very disappointed. I had a microwave issue and they sent a technician out who looked at it and saw what he needed to replace to make it work. Later on, he advised us that the part was not available, which meant that we were going to have to get a new one. I contacted American Home Shield, and they said, "Oh, no problem. We'll get you a new one." They sent me an email and said, "These look like they would fit your need." The rep gave me several different ones to look at. So I selected one, then American Home Shield sent an email saying it would be delivered by a trucking company, Big Box Truck.

Sears came out to repair the refrigerator but for whatever reason, the tech that came out said that the issues were pre-existing, which we didn't understand how he could assume that or where he got that information from. I had to reach back out to American Home Shield and ask for a second opinion because they denied the repair of the claim because the technician said that the conditions were pre-existing. They gave me a second opinion, and another person came out. When they came out, they diagnosed it again. It was a different diagnosis than what the original person had put. So, they had to send someone out to repair it. American Home Shield did end up repairing it. Everything is working fine.

The guy who came out from Upland Pool Supply was very professional and knowledgeable. He was amazing. But I was not satisfied with the air conditioner guy. I said air conditioner when I put in the request and I didn't know that I have to put the heater too with it. I said it was a unit so it would work. But the tech didn't touch the heater. He didn't even check it out. A friend told me to hire someone else and they told me the Nest wiring wasn’t done correctly. So, the air conditioner guy gave the wrong answer to any of the questions. American Home Shield should be more flexible. The air conditioner is a unit. It can be a heater too. So, my mistake is I didn't say heater. But they both weren't working. It was gonna take the tech a minute to check out the heater too. Still, people should take a home warranty. In the four years I’ve had AHS in my home in LA, I've never used it. But with this second house, I did and I liked it.

Their customer service has become something that is 100% foreigners and they don't understand a lot of what I'm saying. The most recent claim that I tried to make was for my gas log fireplace. The surround on that has got a blower to blow the heat out into the room and that blower started making a bad racket this season. I called them up and I said I would like to see about getting someone out to fix that. The rep I talked to couldn't understand and I had to go through that I cannot tell you how many times. Finally, the girl tried to reassure me that she knew what she was talking about. In the end, she assigned somebody who called to make an appointment to come out to my house to fix my gas furnace. I don't have a gas furnace. I have a gas log fireplace, which they don't do so they canceled the order.

My garbage disposal kept acting up. It would stop and leak and then it would stop again. They came out here three or four times and they ended up changing the whole system out. Then, the new one was humming and a tech came and fixed the problem as soon as we noticed. I've used American Home Shield several times and I tell all my friends and family about how good they are because I've had a great experience. I haven't had any problems or haven't had that many big out-of-pocket expenses, except for my AC unit. And I'm upset with that company because they gave me a lousy AC unit. My house isn't getting cold and since it's under warranty, American Home Shield still goes through them. Also, sometimes, I don't like having to pay the $75 as soon as I make the order because sometimes the people aren't readily available. If I've already paid the money, I just have to wait.

American Home Shield’s website was user-friendly but when I did the claim, it just said gas furnace. I didn't want to do a check all and I wanted to be able to type what the issue was. The contractor was very professional and took the time out to explain everything to me. They had to order the part to fix the actual thing. They found out what was wrong and knew how to fix it. AHS is worth it.

American Home Shield is awesome. They're prompt and they've met my needs whenever something was not right with pricing. I had an issue with getting charged for something twice and I called. They took care of it right away. Also, I do maintenance all the time with a company that I liked because they do that really well. I wanted them to fix something instead of the other company that had originally been assigned. So, I called AHS and said, "Hey, I really would prefer this other company." and they took care of that right away.

It's convenient to have all those appliances and stuff covered when things break. American Home Shield usually is very responsive in getting someone out here and taking care of it. Myers Comfort recently came out for the AC. Their guy explained everything to us and got everything back up and running.

The hot water heater kept shutting down and the pilot light wouldn't stay on. Then, the top of it was kind of melted. So the techs were contacted by AHS and they came out and looked at everything. They were very nice. They ordered a new piece of equipment and when it came in, they repaired the hot water heater then they re-vented the outtake vent because they also thought that that was causing the heat to come down on it and the water heater to shut off. It's been working perfectly ever since. I had another claim with AHS but because of COVID, people were not available to help with repairs. Other than that, the other issue I had and the most recent one had been great. Having them gives me the peace of mind to know that we have the policy and we've been very pleased with them.

American Home Shield is pretty easy to use, and so far, it works. You go online, select what the problem is, pay them and then it gets scheduled for you. Recently, a repair company was supposed to come out for our AC on Friday, from 8:00 to 12:00, but they got here 2:00. They didn't meet the time window, so we had to postpone it till the following Monday, but the tech was very good.

Our microwave in our kitchen, above the stove, went bad. We called American Home Shield and my wife talked to them about getting a technician. The tech showed before the time he said on up the day he said he was gonna show up. It threw me off guard, but he was really good and professional. I would definitely use him again. On the other hand, American Home Shield's customer support is both good and bad. It depends on who you talk to and the situation.

I called American Home Shield and they picked Patriot, who did an excellent job. The toilet was fixed where the water would stop running. They did what they said they were gonna do. My water bill had jumped up because the water was running and the repair saved my water bill. American Home Shield was good the one time I used them.

The icemaker wasn't making ice. I called AHS and it took a while for someone to come out because they requested someone else to come. They did it three times before I finally was irritated with them and they put a call in to Anchor. Their tech came right out and put in a icemaker. But it still didn't work. He came back out, had to put in a new panel, then came back out again because it wasn’t working. And then he got it working. All in all, I like the fact that if I have a problem, I have someone to call and they take care of getting someone there. But there should be an improvement in getting someone out there quickly. If AHS paid their vendors better, then they could have better vendors that stayed with them instead of constantly having somebody new and having to use people from far away. This man who recently came out had to drive over a hour and a half to get to our house and I felt bad for him.

I went through the website when I had a claim and it was very easy to do. Then I heard promptly from a selected provider and coordinated with them. It went pretty well. Overall, Home Shield has quick response to request for service. But I have some follow ups to do with Home Shield because there is one service request that I haven't received and then some billing stuff where I might be getting billed for a service that I haven't received yet.

My heater went out two weeks ago and the contractor came and figured out what was wrong with it. They fixed it and got it working in 45 minutes. They were great. American Home Shield was easy to deal with and took care of me. Everything was perfect.

I usually go through the browser. There are three or four drop-downs that allow me to be able to put the claim in. Usually, once the claim is put in, I get a response quick by a provider. And the service is done quickly from start to finish. My dryer wasn't drying clothes. I put the claim in and after five days, the technician came out. He was able to diagnose and fix the problem right there. He gave me some tips to not run into the issue again, because we identified exactly what the issue was. Since then, everything has been great. I had five claims, and one got denied. But it was within reason. Other than that, everything was usually taken care of right away.

AHS is fairly prompt. When I put in a ticket, they get in touch with me pretty immediately. What I don't like is they don't cover a whole ton of stuff.

I got assigned somebody for my plumbing issue and the confirmation email said that they would contact me within 24 hours, but they didn't. It was several days. I'd gotten an email from this place that they had said that they were going to assign to me, and it said, "We want to know how your service went. We're following up with you." I went, "They've never been here. I don't understand." I called American Home Shield and told them what happened. I also said, "I don't want to deal with them. I'd like to be assigned someone else." I also had already gotten verification that this first company had charged me on my credit card. I said, "I want to be sure that I'm not charged twice." She said I wouldn't be.

My most recent claim was for plumbing with drainage pipe issues. I made the claim and the contractor reached out immediately. They were here the next day. I called American Home Shield that time because I had a bad experience with that plumber. The first time I had them was in January and they were terrible. I told the rep I did not want that contractor to come out there. She said she would take care of it but ended up sending the same contractor anyway. That made me mad. I'm cancelling with American Home Shield soon because I've picked up a better company to work with. That aside, a different technician was sent this time and he was great.

I've had the worst experience with American Home Shield in over 10 years I've been using them. Right now, I'm incredibly disappointed with it and I'm very unhappy. It's been absolutely miserable. My furnace went out and I contacted them. They sent a company out and that company did a little bit of work, came back, and replaced the part the next day. The furnace worked for about two days and failed again. I contacted American Home Shield and said I needed them to work on it. They assigned the same vendor to it and I ended up trying to contact that vendor for the next two days -- email, phone, and text messages. They never responded to me at all. When I contacted American Home Shield, they told me I need to wait for the vendor to reply. I asked how long would I have to wait and they said I just need to wait. But it was my furnace and it was winter.

I had been with American Home Shield for 20+ years, and I've always been pleased. My biggest thing is sometimes, the turnaround is not so good. When you put in a request, sometimes, that may not be serviced for three or four days. Right now, I noticed that the service time gets delayed more and more. Other than that, the technicians have been good. There's been a problem where someone came out to fix the washing machine and he felt like it was a little above him, but the company stayed with it and got it fixed.

I had a claim and American Home Shield still haven't responded to me. So I'm not really happy about that. It's been about three weeks now. When I called in the claim, I had some issues with the customer service reps. I had to call back again. I don't know where American Home Shield's call center is located. But it could be a little bit of a challenge. Even in Spanish, they don't even know what they're doing sometimes.

I like that the payments are fair and that I can get a plan that covers almost everything from appliances to air conditioning. I've had about five claims where the job has gotten done. Most recently, I had a shortage in my socket and the tech from Elite Electric came out and replaced it. Everything was fine.

When American Home Shield sends somebody out, they’re fine. Sometimes, it takes them a while to send people out. I've had to have a couple of claims all of a sudden because everything just started breaking at once. So, it wasn’t a really easy thing. They didn’t make it an easy deal. I thought it was because of COVID, so I really didn’t think much of it other than it’s an inconvenience.

American Home Shield is very user-friendly. It was a good experience with Cutting Edge Total Comfort when they came out for a heating unit. They are the ones that came out and fixed my AC as well. The heat pump was on the fritz and they fixed it for us.

Americare fixed the problems with the refrigerator and the washing machine. I'm satisfied. The refrigerator is working very well. The problem I’ve had with the washing machine was during the cycles. They fixed that. So, I'm happy with the work they did. They were very respectful. They listened. They were great. The whole claim process went very well. l called Home Shield, and they told me who it was assigned to. Then I got an email from Americare, and it went from there. I'm going to continue keeping American Home Shield.

The person who came to fix my disposal was very friendly and he didn't take any time to get it done. I really appreciate that he came when he did. However, the last time that I called to get my air condition fixed, that was the third time that I called and I specifically told the person that I spoke with that the unit is not a central air conditioner. It's an extension that was done to my house and the air condition looks like the one that you have on hotel rooms. Because, two times before, they came to fix it and they said they don't work on those units. When I called the third time, the person who came said, "I don't work with this unit." I have paid three times for my air conditioner to be fixed and it's still not fixed. The man said he was gonna let AHS know that he doesn't work on those units. But that was the only issue that I had. Other than that, I never had any problems with them with anything else. I'm very satisfied with AHS.

My oven stopped working. I talked to an American Home Shield representative over the phone, and she said there was someone in the area. They set up the appointment. The person called me, and he came. The thing in the bottom of the oven was no longer working. He had to come twice to replace two different things, and now it works like brand new. I’m very pleased. I thought I was gonna have to get a new stove because the oven worked, but the stove part didn’t.

I had a leak and an overflow in the upstairs bathroom and it came through the ceiling. Water was pouring out of my exhaust vent and my light in the ceiling. Highway Plumbing came out and fixed it. Then, they asked if they could cut a small hole so they could make sure that it wasn't leaking. But when I came home, there were three holes in the ceiling. I called American Home Shield the next day and asked if they plan on sending a drywall out here to fix it and they said they wanted to wait five days before they schedule a dry wall to come out. I haven't had a call back about it. Besides this claim, I've also had them come out and repair my garage fridge and replace a pool motor. The response time was pretty good. It was within a couple of days. Also, the customer support reps are sometimes a little hard to understand because they have a really super thick accent but it's been good.

I had a stove that had to be replaced. My stove was so old it didn't have the hookup for the new stove. The techs got out here within a couple of days. They were great. One advantage of having American Home Shield is that I don't have to look for somebody as they have service people in their system already.

Updated on 3/16/2022: AHS ensures that they respond to the ConsumerAffairs complaint within a day to mark the complaint as "Resolution in Progress". However, they will not respond to you in the private chat after that. They responded initially to my complaint within 48 hours requesting more info (because it shows publicly), but 6 days later and they are still quiet in the private chat.

I have two heating units in my home and one of the units was not heating. That was back in October. I called AHS and they sent a guy out from some company. He said that there was a board that need to be replaced and he had had to order it. Later on, he came back and put it in. The unit started working. But then, the other unit quit working. I had to call in again and AHS charged me another $75. Every time I call in a deal, they charge me $75. They sent a gentleman out. I didn't know this, but that particular part of the unit is underneath the edge of my house. He went under there and was there for about two minutes. He said the blower motor was running backwards and that he would have to order a blower motor. He left and I waited and waited. I never heard anything from him again. I called back in and the rep said he ordered the motor, but it hadn't come in yet. Then, a couple of days later, he called and said he was coming out.

There was a plastic part on the old faucet that was leaking. I took it apart, tried to clean it, put it all back together, and it looked fine. Then I turned the water on and it sprayed under the cupboard. I did a claim and heard from the contractor pretty quickly.

I had a dryer issue and American Home Shield set me up with someone who was going to come. When we read the reviews, the contractor had one stars all over the place and they said that company was horrible. So, AHS was going to give me another company and I told them that I would look that one up, and that one had horrible ratings. AHS gave me a third one, which was wonderful, here in Elk Grove, California where I live. The guy who came out was great and nice. He knew what he was doing and fixed my ice maker also, which has never worked in our refrigerator.

Having American Home Shield is a security blanket. Sometimes it works for you, sometimes it doesn't. I never get through to anybody. It takes hours. Recently, the contractor came out, didn't have the part, left, didn't come back until a couple of days. I'm not even sure if it was fixed. AHS needs a wider range of people to come out. Because typically, we get the same people all the time, and they're not always the best. Some things are covered, some things are not. So, there's a little gray area in what AHS identifies as coverage and what a plumber says. Because some plumbers didn’t want to work. But it was convenient when I could get somebody out there.

I’ve been really happy with AHS. I've always been satisfied with it. They provide excellent service and they don’t stop fixing it until I'm satisfied, which I couldn’t ask anymore. I had one issue with them one time, a long time ago, but I understood it. So, it was okay.

My air conditioner had an issue where I've had to have someone come out three times. The last person who came out was fine. He was very professional and he took care of everything. But before him, every time someone came out, I had to pay $125. Couldn't they have done a more comprehensive overview of everything? Because the person who recently came out, did a little bit of an overview and waited and said, "Okay, I've done a check." The other individuals fixed what they needed to fix, but didn't do an overview to see, "Hey, maybe this could become a problem. Maybe we should just go ahead and take care of this now." AHS should have considered getting me a new machine. I shouldn't have been charged three times because it was the same symptoms happening again. So I am not satisfied and I want to get my money back.

The dishwasher wasn't working and the refrigerator door wasn't closing, and the tech diagnosed the problems quickly. He found out what part he had to order and he ordered it. It didn't take that long for him to come back and repair what had to be repaired. It only took a week.

We've had several claims with AHS like for the water heater, dishwasher and now for the refrigerator ice maker. The prior two claims were great. The vendor and American Home Shield were really good. But with the ice maker situation, the guy was ill-informed and not prepared to fix it. He assessed the refrigerator and then went “Well, your refrigerator is dirty, so we'll clean it for 50 bucks. But Home Shield doesn't cover the cleaning part.” I go, “Okay. Clean it for 50 bucks.” And then he tried to reset the ice maker. And when he did that, he says, “Oh, yeah, it's good to go. You should have ice in three to four hours.” I said, “Well, the YouTube videos we've watched, it even said inside the door, if the ice indicator is blinking, the ice maker is still broken.” He goes, “No. I don't know what that means. But it should make ice. And it said there right inside the door."

Other than having to fight AHS on getting the same technician if I have an existing problem, they've been great. If I have a problem with my pool, I don't want to be switching companies every time, because I'm gonna get a different opinion every time. I know for a fact that the company that they sent out will be there the next day, instead of making me wait a week or two. AHS tries to tell me that they don't have that information. If they don't have that information, how did they send them out the first, second, and third time? Also if AHS keeps jumping their rates up like they are, I'm gonna have to discontinue them. They have too many price increases.

I would like to have American Home Shield allow me to pay for upgrades. An example, I had to have a furnace replaced, and they went for months, if not years, dumping money into this one AC unit. It finally got to where the list of parts was two pages long, and they went ahead and committed to replacing it. If I had to have paid for that particular AC unit, that would have been a couple $1,000, if not more. It makes more sense to pay American Home Shield $400 for the year, plus a $75 call to get it replaced.

Right now, I have one service request through American Home Shield and according to Wright Refrigeration, they came and check. This is the second time with the problem of that same cooking range. The first time, Wright Refrigeration came and fixed two coils. There were four burners. Unfortunately, that one coil maybe came out from its socket. So, once I placed the service recall, they came again. I'm absolutely happy with American Home Shield because every time, they do their best to provide instant service and that is what we want being a customer of Home Shield.

American Home Shield gave me excellent home service. The only thing I wish is that the deductible was lower. Other than that, I'm satisfied. I had an outside hose bib that was leaking. The response time was great and there was no delay. Someone came the next day. I thought they were gonna have to replace it but the tech tightened it and he checked the one in the back. These are the original hose bibs that were here since the house was built.

My house was a new build and all the toilets were put in the same time. When you flush the toilet, it would do it for some time but it got worse and worse. Lots of times it wouldn’t flush it but the clean water didn’t refill back up so you have to pick up the lid then push the little thing and it would refill the water. Someone came out to repair the toilets and he did a nice job. He did it very fast. It looked like it was an easy thing to do. Everything is working very well.

I had an electrical issue at an apartment property that I own. The breaker was tripping so I called the home warranty service. They set an appointment with the contracting company and normally, I have to wait. But thankfully, they came out the same day. About an hour after I contacted the warranty service, Harvey Contractors called and scheduled a time window that someone would be out there that same day. The gentleman arrived and took care of the problem, and I was satisfied with it. Apparently, there was something that was burnt out on the fuse box. I was very pleased because they were quick and I have nothing but praise on that specific issue.

Our washing machine quit, and American Home Shield sent a repairman out. The repair service that the guy did was awesome. We've had American Home Shield for three months and this was the first claim that we made. We had no problems whatsoever with our service.

The last service was fantastic. Our AC unit was down and they got someone to us in a very timely manner. The company did an assessment and ordered the parts. The following week, they had someone come and the unit is working fine. So, timeliness was key with this claim. But there was a washer claim where I ended up going through the Better Business Bureau to get that resolved. That took 10 months. The tech said he couldn't get parts and when he got parts, those parts weren't right. Shortly after I reached out to the Better Business Bureau, the claim was resolved.

I woke up this morning and I noticed it was a little bit colder than usual. I went down and checked my thermostat. It was 63 and I usually keep it no lower than 69. I then checked the furnace and it seemed to be okay. The hot water heater was fine as well. So I deduced it must be the furnace that has gone out. That furnace was installed a year before I moved in the house in 2007, so it probably ran its last course. I called AHS and told them that the furnace had gone out. They said a technician would be in touch with me and that person would call me and set up a time when they could come out. Then we'd agree on that time then that contractor would then come out and take care of the problem. So the process was pretty straightforward. I also submitted a claim for the filter on the refrigerator and the repair work that the tech did on that was excellent.

The first couple of times I used AHS, it was not the easiest to use because they seem to have different phone numbers for things. My kitchen downdraft was supposed to be replaced, but the unit was out of stock. I have this credit on my account that says they will cover it when the part comes in, but I have to keep checking on that. It doesn't seem to have come in yet. I had to follow up with it, which I wish were a little easier, that they followed up with that instead of me always checking when the part comes in. However, they've fixed other things for me and it's been relatively easy.

I put in a claim in the evening and the techs were there the next morning, by noon. They were cool, nice and fast. Everything was good. AHS is convenient and it covers everything.

AHS is fantastic. It's a fairly decent amount to have the techs come out. I'm paying $100 to have them send out a technician to look at my dryer. If there's something wrong with the dryer that they can't fix, they’re saying we gotta replace it, and then it will be replaced. It's not going to be any more money for me out of my pocket. It's gonna be $100. That's it. Even the higher stuff, like a furnace or air conditioning, if you had to replace those, we're talking about thousands of dollars. I'd rather pay the $800 throughout the year, and knowing that I have a little security, and knowing that I'm not gonna have to pull out a loan just to get something fixed.

I contacted AHS about the rekey of a couple of doors. I gave them my information and they set up somebody. They were responsive.

We weren't sure if our oven was getting to temperature or not because some food were coming out undercooked. So, the techs came out and diagnosed that it was a bad thermostat. But they had to order it and they're supposed to be back next week to replace it. When we ran into an issue, the responsiveness from American Home Shield was awful. So, if it's a quick repair, they can get out there. But when things go out of the ordinary is when it falls apart. So if they can fix that, it'll be great. We had one issue where we were stuck waiting on parts for a long time. It literally took me and my wife together at least five times calling and leaving messages and things being escalated before we got any resolved. Other than that, the experience has been good and the technicians themselves have always been able to solve the issues. Having a policy with AHS gives you peace of mind, which is great.

The claims process took a few days. The tech cleaned the heating system. Something was obstructing it. They were good. I like the coverages American Home Shield has and that they have additional stuff we can use like carpet cleaning and key service. Other companies don't have those. Also, the price is fair and the warranty is easy to use. I can go online and put the request instead of holding for an hour talking to someone. The companies AHS work with are knowledgeable. The heating guy was able to diagnose and fix the problem right away. AHS is prompt. They are a good company that takes care of their clients. I like them.

Two months ago, my stove wouldn’t work. But the vendor didn't come. The guy is no good because he’s lying. And he’s not answering the phone. I called American Home Shield, but they got to wait. I’m sick and tired of the guy. I’ll just buy the new one. Recently, the AC unit doesn't work inside the house. I did that on the internet. It was good. It took a week to be taken care of.

We had an exterminator for bugs in the house. Twice he was here, and he didn’t do a good job. It was through American Home Shield. We paid 75 bucks and the exterminator didn’t use better chemicals to kill the ants. The ants kept coming. I had to go Lowe's and get some stuff. I sprayed it and it worked. Now, there are no ants. On the other hand, Complete Air Mechanical came out for my furnace, and the tech did a good job. The first time, he came inside, but the rest, all the work was done outside. Everything is working very well and he was a very nice guy. Overall, it's always good to have American Home Shield. If you don't have it, then you pay too much money. It's easier to pay 200 something bucks a year.

I'm so frustrated with American Home Shield. I just keep getting around with them. My dishwasher is broken and it's a 20-year old dishwasher. So, when the service guy came, he said, "It doesn't make sense to keep fixing this dishwasher. I can order parts for it, but doesn't make sense. So, what you should do is tell them that you want to cash out for the repair and buy a new dishwasher." And I was, "Yeah, that makes sense."

I have six policies with American Home Shield. When I was out of town, I didn't have to run around and find vendors. American Home Shield addressed my issue. I'm happy with them.

A faucet in the kitchen was leaking badly and the contractor got there on time and assessed the situation to repair it, but it was beyond repair. So, they placed an order for a new one. They came back for a second visit and installed it, and they were in and out within a few minutes.

American Home Shield has been excellent and the service guy himself that came out for the refrigerator was excellent. But trying to communicate with the service company, I was put overseas and I couldn't explain. I couldn’t understand sometimes. It was awful. I couldn’t call and talk to somebody. I had two refrigerators out at one time. One of them was fixed and one of them is still pending. I got the parts and the service guy is coming back the day after tomorrow.

We're trying to sell the property and the owner told us that things weren't working. So we called AHS for services. The tech checked the electrical wirings and then he said it was working. So that was $100 wasted. I also had a claim with the air conditioning. But then the tech said that he only does central air conditioning and that was kind of an old property. So that wasn't central air. So again, the tech came out, and then nothing happened, and he left another. But overall, if you have to buy a warranty, then I would suggest Home Shield. But as far as what they cover, you got to read the fine print.

I had a leak coming from the refrigerator. It took American Home Shield two months for them to come and fix it. I had to have a refrigerator. So, I ended up buying a new one. And not just that, but my walls were damaged, and mold started to come out. No one was here. I called and one of them was a video, and they came out, and it was a part. It was all this crap. It was very disappointing because I ended up spending $3,000 on a refrigerator, never got a credit on it. Two months later, they came out and fixed it. And that refrigerator went bad again. So, it was not a positive outcome.

There was no cold air blowing out of the vents and the tech handled it fast. The response time was super quick. Everything is working perfectly now. American Home Shield was easy and they had a no-hassle system.

When my washer wasn't working, AHS got somebody out there. The control board, we thought, was out ‘cause it wasn't draining properly and it wasn't working. As soon as the tech got the part, he got it done and did a good job too. It's working well right now. I like the plan that we have with AHS. It covers everything. We even paid extra to get the electronics covered. The price is good and everything they cover is good. The only problem we had is with the first issue we had with the washer. We had to wait two months to get it fixed. The person that was scheduled to fix it was from too far away. It took a lot longer to get the part. To find out there was a secondary part that had to be ordered to put that new part on, ‘cause it was our push-start button wasn't working. It was flattened in. But once they got it fixed, it worked. The guy was also friendly.

Everything was serviced appropriately and in a timely manner. The repairman explained to me it was a faulty wiring and also explained how the garage system works. I've never had a garage before, so he was super attentive to that. He got it down in less than 15 minutes, and I haven't had any issues since. AHS is very effective. I reached out to my brother and told him about them.

Everything went very well. The contractor reached out within a couple of hours. The techs came the next day. They identified the problem, submitted a claim and American Home Shield decided to replace the washer versus repair it. They were on top of everything.

A clothes washer was broken and the techs fixed it. They came out promptly and everything was wonderful.

I had an electrical concern with my water heater. It kept tripping the power switch on the panel. I made a claim with AHS and the tech fixed it temporarily. But now, it's not working again and I haven't had time to call Home Shield to tell them that I need somebody to come out again. The heater stopped that next day after the tech came. But I am able to engage the switch again, and it'll work for a day and cut off again. It went off about three times in one day. So I don't know whether it is the water heater tripping it or there's an electrical problem. When he fixed it, it seemed to be working and he felt it was just a switch.

The AC needed freon and the contractor who came showed up on time and fixed the issue. Everything's good.

It wasn't clear that I can have more than one item when submitting a claim. I had a claim and while the contractor was here to work on it, I asked a question about something else. They told me that I would have to make another phone call and put in another claim. Then, yesterday, I had a toilet that was running repaired and while the gentleman was here, we could hear the other toilet running. He said I can put up to six things on a claim and I didn't know that. I wished I had gone ahead and called in another claim while he was fixing the original issue. He's not allowed to go repair something else without me making another claim.

Around this time last year, I had an issue with my heat. I paid the $75 to AHS and this gentleman repaired it. But in December, I had the same problem again. There's a barrier in communication with the people we talked to. I was under the assumption someone would come within 24 hours. But they told me it's a case-by-case situation and my situation was not considered an emergency. So, I was without heat for almost two weeks.

I put in two claims with AHS. One was for a heating repair claim and the other was for a gas line repair. My gas line repair still hasn't been fixed yet and I don't know what is going on there. The heating thing was more of a placement of my thermostat. Before this year, we typically would keep our room door open and now that we have a little one, we close it so that noise doesn't wake her up in the other room. With the thermostat in our room, it was cutting off and leaving the other rooms cold, especially if they don't open their doors. I thought it was an issue with my upstairs unit. But it turned out that more of an issue with the placement of the single thermostat. They gave a couple of options to fix that. The simplest thing was to leave the door open. But we were looking at potentially adding another zone or moving the thermostat from our room into the hallway.

I had a leaky pipe. I called the plumber. He came and fixed the pipe. He was really nice about everything. He wasn't disrespectful. He's very cordial and kept it moving. The only bad thing that happened is they put me on the list and then instead of coming out the day they said they were supposed to come out, they wound up rescheduling for the next day. Other than that, it worked out fine. The dude was extremely apologetic about it. American Home Shield's claim process was pretty simple. It was the first time I had to use them. Having the warranty is worth it. It saved me a whole lot of money.

My washer made a horrible noise. The first person that came ordered parts for it. The parts were put in. But the washing machine continued with the same noise. A second call, I had another person come order other parts. And the machine made the same noise. The machine is not repairable, so the parts were sent back. I just talked to American Home Shield, and I ordered a new washing machine. So, I've been without a washer for more than three weeks. If it couldn’t have been repaired, that should have been addressed right away, and I could have had a washing machine by now.

I called American Home Shield a couple of times. The first time, they were able to schedule someone right away and he came out and fixed the problem in just a short time. He was great. He was on top of it every step of the way. He showed up when he said he was going to be here and kind of gave me a heads up when he was on his way. He saw exactly what the issue was and took care of it. The second time I called AHS, it was taking a little longer, but it was with the refrigerator. I understand there was a long backlog with that. Overall, the service gives great peace of mind because we came into the house with all these items and we don't know what kind of wear and tear is on them. So, it's nice to know that we have a backup to get things taken care of. I like using the website. It's very easy and the communication with all the parties has been really great, so far.

I had an issue with my heat pump and we had to keep doing recalls. So American Home Shield stayed on top of that and didn't charge me for the refrigerant that they used. They charged me initially but then for the several recalls we had after that, they didn't charge me additionally. Other than that, the techs were here when they said they were going to be here and they made the repairs. Thomas from May Heating and Air stayed on top of things and he pretty much got the unit repaired the way it should be repaired.

I didn't have power to the bathroom and I heard from someone within the day. In two days, the contractor was out and the issue was fixed in 30 minutes.

My pool maintenance guy said my pump was not working. So I put in a trouble ticket online and within a few hours, I was contacted by SunBright Pool. They arranged to come out and take a look at it. They replaced the pump and it's been fine ever since. It was really seamless. I was pretty impressed. The claims process was all online. American Home Shield made it real simple. I got a response back from them as soon as I punched in my claim, acknowledging my claim and telling me who the vendor was. Then I got a text from that vendor within an hour, letting me know that they had gotten the work order, and then they called shortly after and set up a time. I expected a hassle and there wasn't any. It was done pretty well. So I'm very pleased.

Working with AHS's rep was pleasant. My issue was diagnosed quickly and a part had to be ordered. That took a week and once it came, the techs had to reschedule to come and put it on.

Whenever I have a problem, American Home Shield is always there. And whenever I call them, they come on. I recommend them because they do great work in everything. Just give them a call. They won't let you down.

The toilet wasn't flushing properly and the repair guy who came out fixed the issue. He was knowledgeable and knew what he was doing. He has to come back though because the same issue came up. By having American Home Shield, I don’t have those expensive fees come out of pocket. The hourly fees for a plumber and an electrician are expensive but I can pay this one deductible and then have it fixed and that works. I’m glad AHS is around. Everything’s working well and the service is fine. They’re on their game and do a good job.

I had a claim for the washing machine and I was supposed to receive a payout, which I've never gotten, and that was back in December. I’ve made a follow-up about every two weeks and the last thing American Home Shield told me was they were going to investigate to see why I never received it. Then, when I called back a few days ago, she said that they're going to verify the check didn't get cashed and issue another one. The rep said I should receive it in two weeks. I had a second claim, which was for the refrigerator. The compressor went out and AHS replaced it, and that was a good experience. I've been satisfied with all the experiences except for not getting the reimbursement on the cash out on the washing machine because I've already paid for that washing machine upfront. I'm waiting for that reimbursement.

I was having an issue with my breaker. It kept flicking. The electrician came out and he flicked the switch and said, "Oh, that's fixed." I said, "No, it got to be something else." It was some other issues I was having upstairs with a ceiling fan. It wasn't working. Didn't have any electricity in one room. He found that simple and he fixed that. He left and it was done, but the breaker tripped again. I called him personally to let him know. He said I have to call American Home Shield back. Which was a bummer, because I had to sit, wait and reschedule again when he could have actually turned around and come back.

My washing machine wouldn't come on. It kept sensing. Ken's Repair did a great job. They sent their technician, Richard, out. He resolved the issue for us in about an hour. It was the first time I submitted a claim to American Home Shield. The process was relatively simple. I'm satisfied.

United Air Temp came out and made sure my furnace was functional because of its age and there weren't any issues. It's old but it's in good shape. It’s still running and producing heat. My wife scheduled the service online with American Home Shield. She has used the website a couple of times and it’s quick and easy to do.

With my dryer, I kept paying for repairs on it - the $100 a call. Finally, it was like I could have just bought a new dryer. So I got a little discouraged with that. But Action Plumbing came out recently and that was a good one. They came and replaced the hose bibb and the insert. It was done within two days.

We had a leak in the kitchen sink area and a plumber came out right away. We had to have a mitigation team come and dry the area out. They kept following up with that. The plumber had to replace a part in the dishwasher. It was a good experience and American Home Shield was very proficient. We had other claims replaced or processed. It was a microwave and we had a plumbing problem before that was a different area in the kitchen. American Home Shield had taken care of everything that we requested. It's handy to have in case you need something repaired. So far, it's been good. They're prompt, respectful, and professional.

I called American Home Shield and it was good because they said that since the claim was necessary, they would get somebody out right away, and they did. It was in a very timely manner because it was winter. We had to run on just a space heater for that one night, but it was okay. The repair guy fixed the heater quickly and gave me advice not to buy the expensive filters because it impeded the air flow to the unit, which it is not doing now. It was a good experience.

Every time I've had a problem, AHS has been there to fix it. But I had a problem with my hot water heater and nobody explained to me that anything was messed up. I had a water company come out to redo my water heater that went out and they wouldn't replace it. I had to do it on my own. I spent the 125 to have him come out to be told, “Something about it wasn’t up to code. Can’t do it.” And he left. I called the company up and I said, “Why didn't anybody tell me about this?” I had to put up over $500 out of my own pocket to get me a water heater. Other than that, AHS has been a good service.

American Home Shield is a good service. They're quick to respond to a claim. Whoever the contractor is, they get it scheduled that same day, and sometimes the service is also that same day or at least the next day. The company that came out recently did a good job. They were prompt, professional and fixed the issue.

The bathtub and the kitchen sink had stopped up. I also put in yesterday for somebody to come out that’s electrical but nobody has called me since yesterday. But with other claims, everything was great. I like that AHS has a quick response. I put in a request for service and the techs come out the next day.

American Home Shield has been able to do what I needed to do. I had a recent claim for a leak in one of the pipes. So, the techs had to replace the pipe on the pump area. Everything went perfectly.

The downstairs sump pump didn't pump anymore. I called American Home Shield and I scheduled an appointment. The technician came out and he assessed it. He told me what the situation was, what might happen, and what might not happen because he has to get back with his company and his company has to okay it because he believes it needs to be totally replaced. So his company would call American Home Shield and American Home Shield will okay and see if it's covered or not. If so, they'll give me what I can do moving forward from there. The technician was real nice. He was a real good guy. I waited and it was the holiday. But they didn't call me because of President's Day.

American Home Shield’s plan options were good and I went with the highest one because I wanted the HVAC and all that covered, too. The seal on the master bathroom’s shower was bad for the drain. So, it was leaking into my ceiling and doing water damage from the ceiling in my kitchen. The plumber came out, looked it over and replaced the sealant. The water damage wasn't bad so he said I didn't need to cut into my ceiling and have that replaced. Everything's working great now and I had no problems with the guy who was sent out. He came early. He was quick, very knowledgeable and helpful. I would recommend AHS. It's way easier to have a warranty and only pay a $100 charge for plumbers than pay whatever it could have been.

I'm pleased with the service. There was a problem with the HVAC unit and the claim process was smooth and easy. The technician was very timely and he explained the problem in a manner that was easy for me to understand. I was very pleased with that part. My only issue with American Home Shield is that for the number of years I've had the warranty product, the copay amount has increased dramatically. Because of the number of years that I've had the product, not just that one residence but at two now, the amount is ridiculously high.

I call American Home Shield and and let them know I have something going on. The first time was hard because I had a stoppage and my basement was flooded. I didn't know that I had to put it as an emergency, which was my fault. American Home Shield said they called a bunch of places. But this was right around Thanksgiving time so it was gonna take a week, which was time I didn't have. They finally got somebody out. He was there within a couple thousand he was awesome.

American Home Shield is doing real well. Recently, a repairman from Sears came on time, was very respectable, answered all of my questions and repaired my refrigerator. He went about it professionally and explained to me the steps he was doing.

My LG washer that's about a year and two months old has been leaking since December. I had three technicians out. They don't know where the leak's coming from. They don't know what's wrong with it. It’s still leaking. American Home Shield hadn’t called me at all. I'm not too happy about the claim process. I can use the washer. It's got a drip pan underneath it. It doesn't overflow underneath but there still should not be water under the washer. They also can't tell me where it's coming from.

I have four warranties with American Home Shield and they have been good and bad. Sometimes they'll approve one thing, and they'll deny another. It depends on who you talk to on a particular day, and you'll get your problem resolved. If not, you'll have to keep on calling and keep on spending money to get a right technician out to solve your problem. When you call American Home Shield, sometimes you're on hold for 30 minutes to an hour trying to get a representative on the phone to get a redo of the service call. I pay my money faithfully but sometimes I pay two, three times for one service call or even a service call that wasn't repaired the first time.

Pruitt's Plumbing worked on the water heater and determined it needed to be replaced. It took a week or so to get it replaced.

Sometimes when I call American Home Shield, they have people that I can't understand. They contract outside the States. A lot of times, I don't understand. If I call directly to the office, I still get the same problem. Also, the time for the contractors to come out could be improved. In addition, I had some problems with one of the plumbers and AHS sided with the plumber instead of me. So I was upset about that. Finally, they gave me my money back. That was three plumbers ago. So they don't want to send me the same one. They were supposed to give me my money back, but I already hired somebody else to do the repair work on it, only because they couldn't unclog it. One time, they sent me a man out there to do my heater and it wasn't working. But he wanted to charge me more because he said he saw some problems there. I thought they would just take advantage of me because of my age.

Overall, the service of AHS has been good. But there have been a few things, especially with our AC unit, where we know that there's a group that AHS uses. But then when we called and asked for them by name, AHS sent us somebody else. Because a lot of times, when AHS sends somebody out, they're sending them out from two hours away. The people that we know that go through them are locals, like in 10 minutes. And we know that they have openings because we've talked to them directly before we called AHS. But the majority of the contractors are good. We haven't really had any issues with them. The tech that came for the furnace was good. The guy was an electrician too. He was able to look at some things that a normal person wouldn't have been able to look at.

I would suggest others to get American Home Shield. They answer any time pretty much. Recently, the refrigerator started leaking water and the water came through the wall and into the flooring that was in the living room. When I called American Home Shield, they were going to dispatch Greenway, but I didn't know how to turn the water off and I was trying to see if they could get anybody any sooner. They said they would try to find someone. They did and found Champs Construction. They had a shorter day but left a wide gap of when they would come which was 10:00 to 5:00. I work nights, so I had been trying to get them to give me a closer scale of time.