American Home Shield Reviews

I put in a claim for an air conditioner but I canceled it because AHS couldn't get out quick enough. I'm not how happy with how it took for the air conditioner to come out. AHS wasn't even processing it the next morning. I had another claim for the water heater and someone texted my wife to arrange a time. They looked at it and it took a few days for the parts to come in. The techs were good but they were slow with parts.

We just bought and moved into an older house, and we had all the doors rekeyed. The contractor reached out quickly, and they were great. All the keys work. The guy was quick and did a good job. He helped us get our keypad lock set up and changed the code on that as well.

Over the years, AHS paid for a hot water tank and a garbage disposal, but nothing really big. I have an older home that was built in '59. The cast iron pipes are starting to deteriorate underneath the house and I was trying to see if they offered any type of service or claim on that. I paid the $75 to get the guy here discussing what the problem was because the people answering the phone didn't really know. You can't describe a problem like that over the phone. He said they would dig it up the floor, replace one section, and it's going to take more than one section.

Every time the AC would turn on, the lights would flicker on and off briefly. So, I figured that there might be something wrong with the AC. I called an AC technician and when he came in, he took a look at it. He didn't take too long to look, but he was pretty thorough. He checked the capacitors and said they were all fine. Then he checked the power usage and he did the standard tune-up. He made sure that the main circuitry of the air conditioning was working just fine and he confirmed that. He suggested that maybe it's a problem with one wire touching another and I needed to bring in an electrician to look behind the circuit panels. So, he left and I filed a claim for an electrician.

AHS does a good job. It's beneficial to me because I own more than one property. I have one person I can contact for things, and they usually get it done. The contractor for the AC responded and did what they needed to do. But I've been having trouble getting my billing payments through, even after I've put it in from the date start. It's hard for them to go back and recoup that from the account they already have.

The techs came out and went up on the roof. They said that everything was cool and that the air started cooling off. This happened on a Friday and they said that if anything went wrong, we could call them back, not AHS. Three hours later, the air conditioning went kaput. I called them back and nobody was there. Then on Sunday, nobody was there. I called them on Monday, the holiday, and nobody was there. They knew that they had to replace something, so they had to order the part. So, they sent me an email saying they've ordered the part. When the part came in, they said they attempted to call me and they didn't want to come out that day because they said I didn't answer the phone. But that wasn't true. They called the wrong number.

Our Realtor mentioned that the rekeying service was covered under American Home Shield. She gave us all the information and my wife took it from there. It couldn't have been any better, all the way from the scheduling to the work that was done. It was convenient that we were going to be there at the times that the tech was able to come out. A wonderful experience all the way across. I've nothing but positive stuff to share.

The response time was great. The unit is working better than before because it isn't leaking right now. The tech said to wait a week or two and then check it to see. But so far, so good. For what you pay a year and what you get on an older home, American Home Shield is well worth the value.

I had a claim for the garbage disposal and submitting the claim to American Home Shield was super-fast and easy. It was a couple of clicks and it was processed. The techs did a good job. I also had a claim for the garage door opener and the work done by the contractor was excellent. I was satisfied.

I've been happy with the service of American Home Shield. When the AC compressor wouldn't come on, a technician came out and replaced some parts on it and the fan came on. He was wonderful. The only one time American Home Shield did not do a replacement was with my water heater and I was a little disappointed in that.

It was easy to submit the claim online. The tech called me two days later, and he got me in that same day. My husband liked him when they interacted with each other. Our AC unit was not cooling and he pretty much did his job. AHS should listen to the consumers a little bit better when they have concerns. They do hear what you're saying. But sometimes they don't understand.

A tech came and looked at the AC and there was no Freon. He was great. American Home Shield is a good company. My deductible’s pretty high, but other than that, they're good to have for last minute things.

First, I had my dryer worked on and not a week later, my washer. It was great. It was immediately assigned to a service provider, and they were super prompt. Both times with the very next day, they showed up and addressed the issue. The first time, it was a 15-minute fix. The second time, it was going to be a rebuild, but they are super forthcoming with information, and I have a date on when that'll be completed. I'm very happy with the service.

The AC was coming on intermittently. I was not happy with the first electrician that came out because he spent a total of about five minutes in my house and that included him coming in, going upstairs, looking at three fans, going back downstairs to his car to get his phone and then take pictures. He did not try to diagnose anything. This first electrician was from Westside. Even after he came, I didn't get a call from him as far as what was the next step. So, I did call American Home Shield and they told me to call him. When I called him, he told me that AHS had authorized him to look at one fan. I asked what was the reason. He told me that I had to call AHS back again.

The bearing went out in the washer and the techs came and checked it out. Then they had to wait for parts. A different guy came and said the problem was something else because the bearing didn't have any oil around it so he thought it was new. So, they ordered parts again. The last tech changed the little cup thing for the bleach and stuff for the laundry soap up at the top on the right side. He changed the bearing too because come to find out, it had to be packed with grease and it went out because the other guy that put the bearing in didn't pack it with that.

My issue used to be getting somebody locally. American Home Shield had a habit of getting somebody an hour or two away from the area. The company would come, then they realize they got to drive an hour and a half or two hours to get back and they weren’t interested in doing that. But AHS resolved that problem. Also, they pretty much keep their word.

We had an issue with our air conditioner and AHS sent out Comfort Air. These people were professional. They were personable. They fixed the job the day they came out there. They didn't make me wait two or three weeks to go without air conditioning, which in Alabama is unbearable. I'm really pleased. They explained to me what they did and why they did it. They also cleaned up after themselves. They were really good people. I was very comfortable with them. As long as AHS continues to use contractors like that, I'll continue keeping my warranty. I've been on their service for around nine years and it's better now than it's ever been. I'm glad they have upgraded the people they send out to people's homes. My service was really good, and I'm real happy.

Normal people that make a house put a hot water heater on a slanted platform. So, if it leaks and it has a slow one, it leaks into the garage. Ours did not. Ours went into the wall, into the spare bedroom, all over under the carpet, into the wall and into the laundry room. We did not know it because it was a very slow leak, until we walked in there and our feet were mushy. So, we had to call American Home Shield and they took care of everything. They had a hazmat unit out here to evaluate and dry up all the water. They drilled into the walls so, the walls had to be repaired. All the flooring had to be ripped out and the water heater had to be replaced. It was drastic.

The company that did our locks was very professional. The tech wore a facemask and had shoe coverings. He also sprayed everything with Lysol after he was complete with the work.

The individual that came out did a really great job. It was quick and easy. AHS is pretty easy in terms of scheduling, but also to have that sort of peace of mind and to not worry about such big things. The service fee and the monthly payments are affordable because all of the benefits that come with it. If AHS has an app, it would be helpful to navigate. They should make them user-friendly. It will be very useful and attuned to the time.

The good part about American Home Shield is it's easy to use and you only have the same service fee. Recently, we got a new washer and dryer and the washer wasn't filling or draining. American Home Shield referred it to a plumber who came in and cut a hole in our wall, which is still there. He said he was going to submit something to American Home Shield but I never heard anything from them. Also, I would appreciate them letting me know, by calling me, that our payment is going up versus sending me mail that I might be getting or not.

The response time of AHS could have been better. My wife and I had to have a water heater replaced and we were without hot water for a week. It was during Memorial Day weekend so that could have been the reason for the delay but my wife and I were boiling water up the stairs so we could take bird baths. It was a big inconvenience. For the most part, the process for submitting the service request was smooth. We didn't have to do a lot of heavy lifting on that. Customer care was pretty good and we were well-informed on both ends. We've been pleased with AHS's product.

When I had all the locks redone in the house, the guy showed up ahead of time. He was very professional, knowledgeable, helpful and did a good job. He fit one key and changed all six locks out. This is the first claim I did with American Home Shield, and I was impressed. The process was very easy and simple. Also, I like the app that tells you how far they are out, when they arrived, when they finished, etc. So far, so good. I've been pleased.

American Home Shield's website worked really well and I was impressed with how quickly I got a response that the claim had been assigned to someone. The tech came right within the time frame that I was told the very next day. The cartridge of the faucet was leaking and did a really good job with it. He replaced the cartridge. He wore his mask and was efficient. We really liked him.

Everybody that I spoke with on the phone at American Home Shield was so pleasant and helpful. I'm sure we’ll be customers for a long time. The person they sent to repair the washing machine from Nate's Appliance seemed to know what they were doing so much. He knew where to turn the bolts and he checked everything. He was really efficient and nice.

I really like that I can submit my claims online with AHS. I don't even have to talk to anybody. It’s convenient and it really user-friendly. Recently, the techs came and rekeyed, and then we had the air conditioning people. Everybody's been just really nice. They cleaned up after themselves and were all very professional.

When we would call up, American Home Shield asks us a few questions. We answer them then tell them what the project is that we need looked at. Lately, it's been some plumbing items. They have called back and made sure it's exactly what we wanted. They tell me when they would have the contractor look at the issue and let me know what day and time. Our condo is in Arizona and we've moved back to Illinois. We can call AHS up and get things taken care of. They call directly to our tenants and set up a time and date. AHS is just fantastic while we're in Illinois. We love it. The service is very good. Go with them.

Our experience from start to finish was perfect. The direction given, the notification, the follow up to let me know when the contractor was coming and the timeline were perfect. A contractor came out for a yearly service on the AC. I went in after the service and felt some moisture. The pan was full of water. The tech said he flushed it but I can’t see the pan from outside. You have to open it to know whether it’s full again or not. The filter felt wet so I put a new one to observe.

I had a problem with the refrigerator. American Home Shield acted very fast and they fixed the problem.

I had some trouble with the AC. It took the tech a couple of tries to get it fixed. It got fixed the fifth time after the tech came the first time. But luckily, it's working now. All the issues I did have been fixed. American Home Shield saves money. Because we know how repairs can be expensive.

We're pleased with Grade A Plumbing's work. They were here at the time they said that they would be. The plumber was particular about being careful in my home. He took care of the problem efficiently and left. However, there is long wait sometimes to get through American Home Shield. I was on hold a very long time before an agent came on. Also, in the beginning, you had a choice of whether to pay the service fee then or after the service was rendered. Now, you have to pay it upfront. We had an incident where American Home Shield sent someone from another plumbing place. When he got here, he said they didn't do that and left. But he said, "Don't worry, you won't be charged. We'll let them know that it wasn't covered." He never did that and American Home Shield never gave us our money back. But in the three years, that's the only bad incident. I would recommend American Home Shield.

We've had American Home Shield for 20 years. I've had disagreements with them. But we've kept them for a long time so they must be as good as others. My recent claim was for an air conditioner that wasn't working. The only complaint I have about it is that it happened on Friday on a long weekend, and the contractor couldn't come and see it until Tuesday. But I understand that it was a three-day weekend. And when they came out, they fixed it very quickly and left, and it was fine.

From the times that I've used AHS, what I like is that they hire the right professionals. So far, the technicians that have come in are people that know what they're doing and that's important. The warranty is worth it. Everything has worked out pretty good so far and it gives me peace of mind that if something wrong happens, I can go ahead and call.

As far as contacting AHS, it’s hard to get through. We don’t like going through on the computer. But as far as the work is concerned, the contractors they send out do good work. The last contractor came through with everything that we needed. The stove went out and they replaced it.

My garbage disposal wasn't working and the service that I received was excellent. AHS is a quality company and they sponsor your request immediately. It's easy to use the website and I've never had a problem with them.

Technicians came out to check a problem with my air conditioning. There was a part that was completely burnt up so they had to replace it. They had to order a part, which they did the next day. They brought it out and repaired my AC. Their service was very professional. So far, my AC has been good. The repair has made our life a lot easier. American Home Shield is excellent.

My system stopped working and the drain pipe was clogged. I called it in with AHS, but it wasn't explained to me that I may not get somebody on a weekend. I was told that the vendor that they use wasn't picking up the call. I asked the person if that was the only vendor in this area. She said no. I said that if they don't have time to call, to give me the numbers of the people. At least I can call to see if I can get service and refer the call back to them, so that they can approve it.” She said that she can't do that. My issue was they have to convey to me what the expectation is.

At the beginning of May 2021, I called MS Services again and they scheduled Sanad ** to come out on Monday, 5/10/2021. He was very knowledgeable and stated that he will put dye in the refrigerant so that they will be able to detect the leak but I have to pay for the refrigerant that is $325.50. I paid for service directly to MS Services. The unit began working again and within 10 minutes of the technician leaving the unit stopped working and I heard water flowing in my walls near my bedroom on the 3rd floor. I called the office and they said they will send him out the next day on Tuesday 5/11/2021. He came out and put additional refrigerant and stated that there is a leak in the line set. He stated that he will be back on Monday 5/17/2021 to look at the unit again.

We usually have one or two claims a year. The biggest claim we had with American Home Shield was our air conditioning. Recently, the contractor came out lickety-split and took care of the problem. The guy was in and out of the house in less than an hour. We only had two problems with a couple of vendors American Home Shield sent out to the house. We took care of that problem and they will never be at our house again. AHS has always been helpful, took care of things and always made it right. I recommend buying a warranty and getting as much coverage as you can get because you will use it.

I'm ready to cancel American Home Shield. Everything I've had with them this year has been bad. I had a trouble with my shower and the man that did that was good. My son-in-law called them because they are a very good plumbing company here in Houston. While they were here, I told them that the washing machine kept leaking. They looked at it and said, "It's not a plumbing problem. It's a washing machine problem. It needs to be replaced." The American Home Shield guy said it was a plumbing problem. All he did was put two filters on the back of the washing machine and the hose. That cost me $75. I called American Home Shield and they couldn't take these two plumbers. Today, they're supposed to contact the plumber from American Home Shield but I have to file another report and pay another $75 to have them come out here and check that.

The air conditioner wouldn't hold Freon and it froze up. We called and whoever answered the phone took the information and initially assigned another organization to the claim, and that didn't turn out well. The company wasn't responsive. When I called, the owner was rude, started raising his voice and cussing at us, and talked about things like they don't have enough employees, they don't have enough time to come to service our system, and literally just hung up on my face. He called back saying he'd call me back, which still to this day, he never did.

I put a service call in on the 6th and they couldn't get back out here till the 12th. So, for six more days, I was in the house with 86-degree weather. Certain updates weren't correct too. The system said that I missed a call when I hadn't. No one called at that time. Other than that, the service was good. I had a recall, so the company came out already. Trying to do the recall was difficult ‘cause I did it online and I didn't understand it. However, the lady I spoke with walked me through it well.

I called American Home Shield and it was my first experience with American Home Shield since signing up for that program. This was on a Thursday before Memorial Day. We were going out of town the Wednesday of last week, and I had an electrical problem with the wiring of the house. The air conditioner caused the electrical problem, so I was trying to find an electrical contractor to fix the electrical problems, so I could then get an AC person after. American Home Shield found a contractor, but the soonest appointment would have been Tuesday after Memorial Day. That meant we would have had to leave the house on Wednesday for going on vacation with two animals in the house, no air conditioning going and I wouldn't have time to fix the air conditioner.

My air conditioner motor was going. It kept putting out hot air. We had a bit of a problem but it was resolved. I requested to get a second pair of eyes because the guy American Home Shield sent out twice couldn't get it right. It started May 17th, and then finally got it fixed Tuesday. Alex from A & R was helpful and honest. He was great about it. He did more investigating and took pictures. He did a good job.

The tech called me the day before to let me know that he was coming. He texted me when he was en route and told me what time he would be here. He was prompt, professional, and quick. I've been doing my claims over the phone lately because I haven't been able to successfully process online. So it would be much easier if I could process online. Other than that, AHS is a great thing to have in the event that anything goes wrong in your home and the deductible is only $100.

My recent claim with American Home Shield was for our air conditioner that was not functioning fully. Everything was done quickly. The tech told me along the way everything he was doing. As someone who lives in a small town, is it nice for there to be someone who can get in contact with providers to help with different things.

American Home Shield contacted us and they said they had contacted our tenant. We contacted the tenant to make sure that they received a call to set up an appointment. They never received that call but the contractor said they called. So, with that one, they're no good. And we had heard that from our rental manager that that contractor operates in that manner and lies to whoever calls. We wound up getting another contractor.

When I call, American Home Shield gets somebody out there quick. It's great. However, it's been very hot and humid in Las Vegas, and we're still waiting on a part for our AC. The first time the repair guy came out was Memorial Day, and he said it was a leak, and then he put some Freon in it. It was $500 and during the day when he was there, it was cooling off. Later on that night though, it was getting warm in here then the unit started blowing out warm air. Something else must have went wrong, then. It was probably some other issue that he didn't notice at the time besides the leak.

Dante the tech was very knowledgeable. I had a new fan motor put in a few years ago. The previous guy had put in a cheap motor which was less than the high-quality motor that needed to be put in for that unit. Everything worked out fine with the service. I'm going to recommend AHS to my broker because he recommended another service but AHS is better.

I had a plumbing issue recently and R K Plumbing, Heating and Cooling was dispatched by AHS. I had some slow drains and the claim was addressed fine. I also had an appliance guy come out last week. He identified the problem, said he needed to order some parts but then we've been ghosted since.

I have been with American Home Shield a year. It was gifted to me when I purchased my home and it's been good. I re-signed with them after the year, and they recently had a fantastic company come out. However, they have some vendors on their list that shouldn't be on there. I had a really bad experience with one of them. The man from that vendor (a plumbing company) called me the C-word and told me I was crazy because the city was telling me that he didn't do his job properly. He didn't, because I ended up having to have someone else come out and do it on my dime because I had to have it fixed. The city almost called the police on the guy. He was insane. There are bad reviews on him online everywhere too. I told AHS that, but they didn't put it in my record. When I called for a similar service, they ended up dispatching that vendor. I caught it in time to make them cancel it. I have another company now that's really great.

The air conditioner wasn't coming on. When the tech got here, he went upstairs in the attic and checked it. He said everything was good up there. He came back down and checked the big unit outside. He took the panel off and the next thing I knew, he got it working. The claims process was good. When I call AHS, I get through and they set me up with a technician. They show up for whatever the case may be.

American Home Shield's process is straightforward. I usually get a response within 24 hours unless it's a weekend. I had the dishwasher and the stove break in the same month. The tech determined what the problem was and told me what he needed to do. In both cases, he had to order a part. He left and then called when he had the part ready to install.

It was easy to file my claim to American Home Shield online. Then the contractor called me the same day to set the appointment. The guy came out, and he fixed it. Their service was quick and they were convenient. They came back out a second time because the parts weren't in. They kept me in the loop on what was going on. Everything was covered, so that was music to my ear.

I was having a problem with my dishwasher. It wasn't starting and running through cycles. AHS sent somebody and I didn't like the guy from that first company. He just made up stories, so I didn't want to deal with him anymore. I will not allow that guy back in my house ever again. I don't trust him and I don't think they're a reputable company. I asked for a second opinion and they handled it professionally and very well. Their guy took a look at it and he obviously knew what the problem was because he said that he had seen it before. He then said he'd report it in. After that, American Home Shield came back and approved the dishwasher replacement, likely because they couldn't repair it, which was good.

When I placed the call, the representative had me set up with somebody that couldn’t come out for three or four days. I told them that wasn't acceptable. That was when they had Mr. Appliance come out. Mr. Appliance told me within a week, they should have the refrigerator put together for me. It was touch-and-go in the very beginning and they got it done. They were on time when they came out. They knew what they were doing and ordered the parts in a timely manner. They finagled things around where one part was in. They came and put the compressor in before they did the other part so I could get my refrigerator running. They worked very well.

Total Air Care did a wonderful job with my AC. They came in and the tech got right to work. He had an assistant with him and he started out fast. He spoke to me before they replaced what they had to and they added the Freon in there, too.

I had a leaking pipe so I called Home Warranty. They assigned the plumber, who then came out and fixed the issue. I'm still waiting on someone to come fix the access pipe but the issue has been fixed. I liked the contractor. They did a good job. American Home Shield is a good company.

Blue Collar wrote up a report that they wanted to replumb the whole house instead of just fixing my leak. They were turned down and the job went to somebody else. I like the other plumber really well, Carnaker. But AHS never got back to me telling me that they didn't approve the claim initially, their plumber did. Then, I ended up paying $1,200 out of my pocket and I'm 80 years old. They did all they could but it was very frustrating because I had no water for almost three weeks. Other than that, AHS has always done me fair and I've never had any problems until this time.

I had an issue with my air conditioner and then an issue with my dryer. They were both resolved, so we're in good position. Submitting the claims online was super easy. It took about two seconds. So that was pretty good. I’ve been happy with the service.

When Neblett Construction Company came out, they were very courteous. He looked over everything and checked out our unit. Then he said, “The unit's not the problem. It's your ductwork.” He gave that recommendation and he contacted Preferred Climate Heating & Cooling and he told us that they did ductwork, because his company does not do ductwork.

I had somebody come out and fix my AC. Each time technicians come out, they do whatever they need to do to get the unit going. It works okay for a while then it starts freezing up then leaking again. I call them to come back out. I had somebody come out again last week. The first group that came took an hour to reach the house. After they supposedly finished, the AC would come on at that point but it wasn't cooling. It took the technicians an hour to keep calling back to their home base to figure out what it was that they hadn't done or what it was that they needed to do. That was really strange.

It is simple to claims get claims via the American Home Shield website. It's hard to figure out how to get a human person on the phone if you have an issue unless you wanna sign up for a new service plan. But once you find someone to help you on the phone, it's pretty simple. Aside from being able to get a person on the phone, everything has been fine. American Home Shield responded really quickly to all of my inquiries and sent someone out immediately even when they had to come back out and redo something. My AC was not blowing air so I needed someone to come out and take a look. Techs fixed it initially but several days later, it broke down again. They are coming back out this week to fix the AC again.

When I close the door on my microwave, there wouldn't be any lights or control. The gentleman came out, fixed the wiring, and said, "That should be good." The person was really good. He was really nice, polite and professional as well. He said that unless he fixed the wiring, the only solution was to reorder a new door. There was also a charcoal dent on the microwave door. The door broke a while ago and I was gonna change the charcoal filter. He was going to see if the insurance would cover that, and he would get back to me. I would advise people to make sure the appliance is covered. It's very important.

I submitted a claim with AHS because there was no hot water coming from my master bathroom tub. It was really easy. I did it online and I got a response back the next day. The tech was in and out. He was there for 20 minutes.

American Home Shield has done a lot better recently than they had in the past. They frequently change plumbers and electricians. They were great guys coming to my house but it's never the same person. Also, I couldn't get in touch with customer service - a bunch of jacklegs who didn't know what they were doing. They would charge me $75 for a service and if that contractor couldn't fix my issue and they have to refer it to somebody else, they still hit my debit account. It's too much of a hassle to call back and get that money back so I just rolled with it. I was thinking about canceling the warranty but they helped me in numerous ways. I've had them for 10 years and the stuff they have fixed has been out-of-pocket-wise okay.

We were hearing a squealing noise. We didn't know if it was in the pipes initially, but then, we could hear it pretty well in one of our bathrooms. Once a particular toilet was flushed, the noise would go away but we couldn't determine what was causing the noise. When United Air Temp came out initially, it wasn't making a noise so there wasn't anything that they could do. It started back happening shortly after. I was able to record it. They came out, checked several things, and they figured out that the valve needed to be replaced. Submitting the claim to American Home Shield and getting United Air Temp to come out were easy. But I think that there is a limitation on describing what's going on because once the guy came out, I had to explain everything. The only thing I could do on the AHS site was select “toilet”. A comment box would be efficient.

I washed one day and when I came back to take the clothes out the washer, there was water on the floor. I called American Home Shield and they sent the appliance repair company. They said it was not the washer. It was in the pipe behind that runs from the wall where the hose goes into the washer. I called American Home Shield back and they sent the plumbing people out. The plumbing people did what they needed to do and it's working. Having a home warranty is very beneficial especially when you're in a state where you don't know anyone other than people you work with. I don't have to try to find somebody who I don't know.

I've had a few claims over the years. Had a claim for a problem with the pool equipment, refrigerator, and AC, and American Home Shield did very good. This time, I had a few electrical outlets that weren't working, and they came out and repaired them on the same day. Everything was great.

It's been easy to file a claim. The most recent one I had was for the refrigerator, before that was the dishwasher. They repair people came and did the job. If they needed a spare part, they had to come back a second time for the spare part. I'm satisfied with Home Shield. It's been good.

When I saw American Home Shield, I said, “Okay, I need some service.” I need to be able to find somebody that can work when I have issues. Rather than trying to look for somebody and having to go through company after company, I can just go through American Home Shield, and they can find somebody to come. I just pay a certain amount of money and be done with it. It is easier. I submit service requests through the app, and I love the process. I got two properties and one of them, my home in Palmetto, is up where a lot of people go through. I've never had a problem with it because American Home Shield can find services for it and they come within a few days as well. It has always been good that way.

I had a couple different repairs and the techs that AHS sent out resolved them. One of the second techs was newer, so when they changed the compressor, the unit wasn't fixed right away. But they sent somebody else out and he knew what to do. And he fixed it.

We had a breaker that kept popping. I sent a claim on American Home Shield's webpage, which is an improvement in their process, but it doesn't allow you to put additional stuff into it and there's no way to write in if what is going on isn’t covered in their list of items. Things have not been there that should have been there and you can click “other” but that's it. Then, the tech said that he would contact me or I could call him if I wanted to. After that, he called me and I missed his call. I called him back and we ended up scheduling something a week later.

My friend was the one who told me that it was a good investment. And he needed AHS one time, and the contractor came and took care of it. I called American Home Shield when my microwave wasn't working. It was a live person that set the appointment up. The rep was very professional and helpful. He said between the next 24 or 48 hours, I should hear something from the contractor. The repairman came out and he fixed it. He did exactly what he said he would do. What he explained to me was something with the door that jarred the fuse caused the fuse to blow. I was thrilled to have it working again. My experience has been great, except in the beginning when it came down to the transaction. On my first day of payment, instead of them taking the monthly charge, they took the whole yearly amount which jacked up my bank account. They reversed it, but it didn't sit well for me. Other than that, you need to get AHS. It was worth it.

Nothing's been done about my claim. It was over a week ago when someone looked at my AC and said that the unit is no good. I called customer service and AHS tried to call the contractor. But then, nobody's been picking up the phone for over a week at the contractor's. They didn't even call in the diagnosis to AHS. I'm very unhappy because I paid my deductible and nothing has been fixed.

The AC wasn't cooling off at all. We walked outside and looked at the central air unit in the back. The tube that goes from the AC unit into the house was completely encased in ice. I called AHS and JP Plumbing & Heating came out. The tech said it was the motherboard and he replaced it. It worked for a couple of days but it's been getting warmer and warmer. Yesterday, it was just warm air. I went outside, walked around to the AC unit, and saw once again it is just encased in ice. There's still something wrong. I called back and hopefully, the tech is coming back. I haven't gotten a phone call yet.

The compressor of the air conditioner wasn't working. After the techs came, the unit worked for one day then we had to call them back because it stopped working again. They went through it, replaced the part and now everything's working fine. We've had American Home Shield for about 25 years. Every time we've had a problem, they've taken care of it.

I love the technician from A-Us Air Conditioning Of Texas that came out that time and he did a great job. What I don't like is that I had that same company come out a month earlier to go through my entire system, and they were supposed to check the part that was broken, and they didn't do it. Within 30 days, my air conditioner went out and the part that they replaced was rusted out. It didn't rust out in 30 days, I'm not stupid. They didn't even look at it. I was a week without air conditioning during a pretty busy time so I was not happy with the company at all. They've been terrible.

He kept us well informed. Everything has been very good since he's been out. The whole process went very smoothly. We've had several home warranties in the past and based on our experience, AHS has been the best.

When I filed the claim for a toilet repair, I got someone who could barely speak English. But once we got through the language barrier problem, it wasn't too bad. I was told the contractor would call me within 24 hours. I ended up calling the contractor only to find out that the man who services my area was out with a heart attack. If I didn't do that, nobody would have known. I had to call back and tell American Home Shield what was going on and they got another company. The fellow who came out was excellent. He replaced the guts in the toilet.

We have two AC units, one for upstairs and one for downstairs. When our upstairs was not cooling, AHS sent out Anthem Mechanical and the problem had something to do with the compressor. The tech diagnosed it and he had it up and running within 35 minutes. Everything was handled smoothly and I didn't even speak with anybody. I submitted the ticket online and AHS had somebody out here. But it's very difficult to submit claims with AHS. There's a language barrier with the representatives where I don't think they understand what I'm asking for and I have to repeat myself for two or three times.

The appliance people were very professional. They came out and took care of the problem. Everything was okay. On the other hand, right now, we've got an air conditioner call that we sent in last week, and everyone's so busy that we never got a call back after we were assigned someone. We ended up calling yesterday morning, and the repair guy asked us to text him our address, and he would get back to us. We haven’t heard from him yet and we don’t know how long it’s gonna take him to get back to us. We’ve been running through a heat wave here. We know that all the air conditioning people in the area are busy, but a year ago, we had the same problem with air conditioning as well.

I'm very happy with the service from American Home Shield and I would recommend it to homeowners because I'm satisfied. Advanced Plumbing & Rooter was good and I would ask for them again.

The tech that came out for my heating said the compressor went out. He went up there and checked the ducts. He said everything was connected, but it was a poor design as far as the ducts, and that's why the air wasn’t coming through. Then he went outside, said the compressor was bad too. It was just warm in the backside of the house. They hadn't done the repairs yet. They ordered the compressor last week. The technician told me if it didn't come in this past Monday, it will be here Friday. I called them Wednesday and they told me that the part’s supposed to be in today. They informed me as soon as they get their hands on the part, a technician will call and let me know when they will come and put the compressor in. This was the first time I ever had any issues. AHS has done everything I needed them to do for me.

We had a claim on a couple of electrical outlets and a fuse. American Home Shield took my information and I got a reply back quickly. The technicians that came out checked everything that they needed to and they were knowledgeable on fixing it.

The AC downstairs wasn't coming on. CityLine Air Conditioning came and put Freon in. I've also had Home Shield out for my washer and they fixed it too. I'm happy and I have no complaints.

The service I had with A & R was very good. They fixed my air conditioner and it worked. The house is cold and everything went well. The bad news is that in American Home Shield's plan, they don't pay for Freon. I ended up having to give A & R $490 in cash before they would even go outside to start the work. I might have gambled and I gave the tech the money. He could have come back and said something else was wrong. I'm very unhappy with that.

I have had nothing but bad customer service with American Home Shield. Had 4 different issues with the company and had to wait not weeks -month to get resolve. My current pending issue is with my Faucet which I am still not sure what the status is. I have called several times and given the same story each time so not sure the status of my service request. I asked for my refund since it seems they don't want to fix my issue and still can't get anyone on the phone to point me to the right direction or authorization to get it fixed. I have never missed a payment but yet can't get my faucet issue resolved. Definitely canceling services with them and not recommend American Home Shield. Terrible Service. The agent I spoke to told me they cannot give me their name!!!! Very upset and just want my $125 refunded.

I would recommend AHS. The only issue I have with them is when I have issues with my air conditioning, the people they keep assigning me each year are not reliable. So I have to ask for a particular person to come out here. Also, it looks like they outsource their phone center. Sometimes, the representative that I speak with doesn't communicate as well as I would like. But when AMR Heating and Cooling came out, they were excellent. They explained everything, the whole process, what was wrong with the air conditioning unit, what needs to be fixed and they did it promptly. Within 30 minutes, it was done.

The AC was not cooling at all and the fan was running continuously. The contractor had to replace the fan motor. I love those guys. I've not seen anybody that was any better at what they do.

When my air was not blowing any cold air out of it, getting the tech out took probably week. It was miserable. My kids and my animals were sweating all day. I told the guy about that and he was in shock that it took that long to get them notified. But he came out and fixed it within 30 minutes to an hour. He was amazing. Also, I didn't have to come up with $1,000 to have somebody come out. It's a set price which is great for a bigger family that doesn't have thousands of dollars sitting in their bank account. That's a true advantage of a home warranty.

I use American home Shield in getting my appliances repaired at my house and I recommend them. The young man who came for a claim I had was perfect. He came in in a timely manner and was professional. He was able to promptly assess my situation. He checked my inside unit and once he determined what the issue was, he went outside and checked the outside part of the unit. When he came back in, the problem was fixed. I do my claims with American Home Shield by phone. I like to talk to somebody. I've been with the company for a number of years and one of my previous experiences was not as favorable as I needed it to have been going through that process. But it ended well.

Kelly has always been professional when he does work for me. He's very professional and I'm glad American Home Shield got him back. What I like is that he doesn't have to say that he'll be back in an hour as he has to go get the part. 95% of the time, what's needed is an item that he can fix from parts on his truck.

The water heater people that came out were phenomenal. However, American Home Shield doesn't do anything. They just take your money and send you somebody. They don't cover enough for how much you pay on a monthly and that's frustrating.

AHS took care of me. The contractor serviced me in a timely manner and everything was professional. They were so backed up that they were saying the best possible time that they had to service me was that following Tuesday. They ended up being able to squeeze me in either that Thursday or Friday and I was really happy about that. They were nice people. They greeted well and got the job done quick.

We had a very positive experience with American Home Shield on our first home. When we got this house we're in now, we had a different company. When it expired, I went back to American Home Shield because it's a good product. Recently, I had two claims that came within a couple days of each other. I did it online and answered the questions. They had dropdowns that lead to different questions and were sufficient enough for us to get going. The contractors were both great. For the air conditioner, the contractor called the same day, if not the next morning then scheduled the appointment the next day. Sometimes however, the people they send out are not local. I looked for one of the two companies. I'm in Reno and their home base is in Henderson, Nevada which is a 10-hour drive. They have strange contractors not having an address.

When my air conditioning was leaking, a guy came over and fixed it. However, it started leaking again yesterday. Still, American Home Shield is beneficial. I've had several claims and all the other ones, I'm satisfied with.

Water was settled at the bottom of the dishwasher. We were able to secure an appointment for someone to come out within 24 hours of me filing a claim to American Home Shield. The technicians were very knowledgeable. They explained to us why the issue occurred. However, it wasn't repaired correctly the first time around, so we had to call them again to adjust some of the tubing that apparently wasn't high enough. They had to zip tie it to go higher. But both times, they were pretty good. They knew what they were doing and they were able to fix the problem. I really liked the fact that AHS kept me posted on the progress of the claim like when someone was coming out when the parts were ordered and when the part came in. We are purchasing another condo and I'll be buying another account with AHS.

I've done two claims, but it was for the same problem. It wasn't fixed the first time. Because it was over 30 days, I had to pay another deductible and that wasn't really nice. I called on a Saturday and when the lady tried calling the first guy that came out the first time, he said he couldn't get to me for a week, and that was the same thing when we tried getting him the first time. After I explained to her that he didn't do anything with the problem the first time, she recommended GE and she said they'll be there on Monday. I was hesitant to believe that. Sure enough, GE came on that day so I was very impressed with that, especially with a weekend call. They resolved the issue and they were good.

My air conditioning was blowing air that wasn't cold. The techs were so professional and nice. They looked at the unit inside and outside. They took some things apart, looked at electronic stuff, and then flipped the breaker box. Then, everything was working. Everything has been better than perfect since then. AHS is pretty good. The only downside is that I have to pay $100 every time they come out. When I realized that something was $100, I decided to figure it out myself because I don't know how much it would cost to actually do that. So, they're cost-prohibitive. I like AHS to let me know how much service would typically run in my area so that I can say when something is worth going to the warranty or not.

American Home Shield is a good company and I appreciate their service being available. It was depressing because we had the air serviced in May so we'd be all set and ready for the heat, and then we went to use it and it was blowing hot air. So, Doctor Cool came back out, but we had to pay another $75 fee that I didn't think was fair. We paid the fee and they came out and found out that all the Freon had leaked out. That was gonna be $560. So, we had to borrow the money to get that fixed. They came out again and put that in. There was some kind of a little nozzle type thing that had broken and it was why it leaked out. They fixed it and filled it and it's been working super ever since. So, I was happy and thankful that it got fixed that quickly.

Submitting claims to American Home Shield is straightforward. My refrigerator wasn't cooling properly and the contractor came out and replaced a part. It took them three tries, but they got it fixed.

My condenser and something else were about to go out. American Home Shield sent a very knowledgeable company. It was an awesome interaction. They did not do repair work. I have to call American Home Shield because I wanted to pass out the price that they gave me. It was a lot of money. Before American Home Shield came out, I had a yearly contract with a different AC vendor and they quoted me $636. American Home Shield was gonna charge me $1,100 for the same repairs.

I had a freezer repair and it took four days before the first tech was able to come out. But the experience was good. When the tech came out, he was punctual. The tech was also informed. It was a loose wire and he fixed it. Freezer’s working well. I wouldn't know where to go if something broke and I would probably end up buying all new ones. So, I'm happy with the ability to call and get somebody in who can fix it for a set price. I've used AHS a couple of times. Each time, the service was as promised, which was good. I just renewed for another year.

When making a claim to American Home Shield, you have to be precise. There can be two things wrong with something and if you only mentioned one, the vendors will only fix what you mentioned. So far, I’ve only dealt with vendors twice and they were top-notch. For our air conditioner, the unit didn't work because the drain hose was clogged. There was a shutoff valve on the pan underneath the air conditioner. Technicians repaired the drain hose. American Home Shield is relatively a great idea. When we sold our home, we bought a home warranty for the people there as well. When things are over 15 years old, a home warranty just makes sense.

We had a leak in our master bedroom. The carpet was wet leading into the bathroom. The mitigation people from our homeowners insurance came out, ripped the carpet back, took out the wet padding and left a dehumidifier with us. They thought that it would be the shower pan that was leaking. When the plumbers from Myers came out, they systematically turned off several different parts of the running water to check the water meter. They checked all the toilets to make sure that none of them were leaking. They still haven't found the leak. They just told me that it was a slab leak and that they'd come back Saturday to try to find it. I'm still having to have my water off.

My washing machine quit working. The techs diagnosed it and ordered the parts. They came out again and put it together. Now everything is working fine. Get a home warranty. AHS has been very good.

I requested the service for my refrigerator and the washer. The contractor that AHS gave me only comes to my city on Wednesday. Because of that, I got somebody coming at five days later and I had to figure out what I was gonna do. I was hoping they could come sooner, but they said that they were the only one they had. I tried to call and see if AHS could get me somebody else but they weren't able to help me out. It would help out if they have more local contractors in every city. So they could have better customer service in every city.

I've always had a lot of trouble with my air conditioners. The techs were able to fix the problem every time they came, but there were a few times that it might be several days before the company can get out here to work on them. It’s been difficult. This last time when my AC went out, that led me to go ahead and cough up the money to replace them. I did not like that it was going to be four days. American Home Shield wouldn't deem it an emergency for them to be able to put it into their schedule sooner. The guidelines that they had for that was if someone in the household is sick or if it was 105 degrees. That was not customer-centric because I don't think anybody that even made those guidelines would want to follow them. Overall, my experience has been good, just not for my AC Anything else they've come out to do has been timely.

The whole claims process with American Home Shield was pretty smooth and straightforward and things got taken care of pretty quickly. So, it was an overall pretty good experience. One of my girlfriends has been shopping around for a homeowners insurance and I recommended American Home Shield just with my experience.

The service provided was top-notch. The tech replaced a garbage disposal that was leaking from the interior and he had the replacement unit in his van. I’m very happy that everything’s back, operating as it should be.

The technician came out and checked the issue. He told me he will check with the warranty company and a couple of days later, he got back to me. He visited and replaced the garage door opener. So, it’s just one week from claiming to the solution. It was a very professional and good process.

My air conditioner was extremely loud and I needed to have it serviced. Valley Air Systems sent me a text message letting me know when they were coming and I could expect them. They showed up exactly when they were supposed to show up. They went back, they took a look at it, they went ahead and opened it, checked it, did full service, and closed it all back up. It helped a lot because with the temperatures going up, it prepared me for the summer and the heat. I would recommend American Home Shield. Everything that I've submitted in the past and present has always been taken care of very quickly and easily.

On Memorial Day weekend, the AC went out. I put in the claim through American Home Shield's website on a Sunday and it was great. On Monday, I got a response that Air Doctor AC had been booked and they were out Tuesday afternoon. The guy was able to identify the issue which was the water handling. The pipes were clogged and it needed a quick cleanup. He was able to fix it and give me some tips on how to clean it and make sure if it happens again, I know what to do. When some of the repairs were done in the house, he was the same one that had been here and had to clean it out six weeks prior as well.

We had a bunch of outlets that weren't working, a fan that the light was flickering on and off and then another fan that was wobbling really bad. The repair man called us that morning that I put the call in, and he was there within an hour. There was a lot of loose items on the fan and the ball was messing up, but he was able to get it working more where we didn't have to replace it. I would highly recommend him. We also love American Home Shield. I have them on two houses now.

My air conditioner is still not working right. It's like it can't keep up. Sometimes, in the middle of the night, it just kicks off. The inside unit runs, while the outside unit doesn’t. Sometimes they both run, but it still doesn’t cool sufficiently. I think the repair company did the best they can. They just haven’t figured it out yet. Still, I’d recommend American Home Shield. A friend of mine has it, and they had good things to say about them.

We woke up and there was water all over the place in my garage. And I had stuff in my garage. I was told that someone would be contacting me to schedule an appointment but I didn't get a call, so I called the company back. They said they were closed until Tuesday and nobody could come out. So, my husband and I just ended up having somebody come out and we paid the $1,500 out of pocket to get the issue addressed. We didn't want to have water damage and we couldn't turn the water off for the water heater. I have another claim for my sink and the techs will come out tomorrow. I also had a claim for the sink last year and the service was phenomenal. Before my last incident on the water heater, I would have said that AHS is great, they send somebody out timely, you don't have to stress about it. For the water heater, I wasn't as happy with the response but I'm not going to judge them by this one incident. I'm going to go and see how it goes.

We're still having the same issues we had with our AC a month ago. In May, we started having problems with it and All Coast Air Conditioning and Heating came out, assessed the situation, and said that we needed Freon. They put the Freon and the AC worked for about a week. It went out again and it took us a long time to even get an appointment with them. Then, they came out again. The young man came out two weeks ago and he didn't bother to go in the attic to check the air handling unit. He said we were low on Freon and he put some more in there. We paid them cash for the Freon, which was $340.

I had an issue with my upstairs air conditioner. The house wasn't getting cool. The machine was placed there in 2005 and I had problems with it in the past. One time it was a little over 80 degrees in the house. I called on Thursday and technicians didn't come out until Wednesday the following week. That was too long. Technicians finally came out and they looked at the air conditioner. The guy didn’t really tell me what was wrong with it. He said they would take it back to the shop and that they would get in touch with American Home Shield. That's like buying a car. It used to be when you bought a car, they take it into the guy that works the numbers. You never know what you're really paying.

The AC was not putting out much cool air. So I called for a claim and I was told the contractor would contact me, and he did so. I called on a Friday, and the tech was there on Monday. The office called me and told me to expect him at 12:00 on Monday. He was really pumped and got there right around that time. I really liked the gentleman that came out. He was very friendly and knowledgeable. He apparently had worked on the cooling system in that particular house before, so he was familiar with it. I was very impressed with him. He told me he put in 5 pounds of coolant. Everything worked fine after that, so he definitely took care of the problem.

I called American Home Shield for my AC, which is easy. I love the fact that I can go on the computer too. Every time, they inform me the vendors are gonna be in contact with me and it’s usually quick. When the vendor came for my AC, they replaced a sensor, and then added a little bit of Freon. I’ve used them previously as well. They’ve done a deep repair, and I’ve spent $800 replacing the Freon with them. My air conditioner was not cooling though. It was only a couple of months later, so I requested them again, because if it was something they did, I wanted them to cover it. They’ve been outstanding, top-notch, efficient, polite, hygienic, and clean. They keep their promises too. ‘Cause the repair man said he’d come back and do something, and he did. He wasn't gone forever.

My AC unit was going out. I went into my account, put in the request, and then I got a call the next day. The contractor was able to come that same day and got it resolved. It was quick, very professional. American Home Shield just does it all for you. It's definitely convenient for situations that aren't expected. It’s a lot less financially, and a lot less stressful than having to actually find someone yourself to do the work.

My AC wasn't cooling. The techs were out here the next day. I've used AHS many times and all the contractors have been very good except for a plumber I had a couple of years ago. That time, AHS assigned me a new contractor in four days. I'm pleased with AHS's service.

The water kept going into the drum of the washing machine and leaking in there. I called American Home Shield and whenever they gave the claim to the contractor, the contractor me when they would come out to look at it. They had to go get a part because something had got worn out as the machine was at least 10 years old. They fixed it and made sure I was satisfied. They did absolutely marvelous. I told somebody in my church to call and use them if they could but I told them they had to call American Home Shield 'cause that's how I got them.

The front panel went out on my refrigerator and something was going on with my microwave as well. I thought the claims process was gonna be a little more painful but it wasn't. I put in a claim and it went smoothly. I didn't have to follow up with American Home Shield once. Even when the set of parts we got wasn't correct, I didn't have anything to do with sending it back and getting another one. The techs called once the correct part got in and called back to reschedule. It was a great experience.

We had a water pipe that went out to our outdoor faucet that had developed a leak. We got word in less than a day of Barker Services being assigned. It was a Saturday when we put the request in to American Home Shield, and we heard from Barker on Monday. We were very satisfied. Both times that we've had to contact AHS, everything was handled very promptly and everything was covered in accordance to our policy. Before I ran across AHS, I had my doubts about it. But now, being a customer and actually having a couple of times where we've had things that needed to be addressed, I would encourage people to do it. Based on the monthly premium that we pay and the service that we get, it's well worth the money.

I'm older and it’s more difficult for me to submit a request. Once you get them on the internet, it’s a non-personal way to do business. It would be nice to call somebody and talk to them. Still, the process works quite well once you've submitted it. The response is fast. When the tech checked my air conditioning, he told us about it and did everything. He did a fine job. I'm very satisfied with American Home Shield and the service is fine. I would recommend it.

I had a problem with my air conditioner. The claims process with American Home Shield was convenient and not a big deal. The technician who came was a nice guy, professional, on time, and the problem was solved in five minutes. It takes a lot of the legwork of looking for somebody to come and do repairs. Having American Home Shield is convenient and it's very simple to use. You don’t have to go look over to the phonebook or online for a technician or somebody. They send somebody who's qualified to do the job and it gets done in a timely manner, and we're most satisfied.

An electrical in my son's bedroom wasn’t coming on. But it was due to a light switch. Had a shortage and it caused the whole room to go out. The techs were great. If you were like me and have zero technical skills, a single parent and on a budget, it was nice to just go and pay that one fee a year. I recommended American Home Shield to a friend the other day, so they do a great job for me.

Gas wasn't coming out of the burner. And then my dryer wasn't heating up properly. It was easy to get the contractor out. Getting American Home Shield on the phone is the issue. They're working from home. But that's everywhere now. Other than that, the tech was friendly. Also, AHS has people already that they're in network with and it keeps me from having to try to find somebody, getting two or three estimates. That's what I like about it.

The air conditioner wasn't blowing and it had frozen up. Sierra Mechanical Services gave us a time that they were going to be showing up and they got here a little bit earlier. They said the compressor was bad on it and they fixed that. Now, the unit has been doing really good.

I had two claims with AHS and both went pretty well. The only issue that we had with one of them was that they couldn't find a provider in our area and it took longer. I had to call back and say, “You were supposed to call me back.” But they quickly got on it. Once it came to their attention, they got right on it and it was wonderfully handled. We have a wonderful experience with AHS. They've worked wonderfully with us. So far, everything has been serviced.

American Home Shield definitely needs to expand their contractor list, especially when it comes to emergency situations. Over the winter, I had two emergency furnace situations with a newborn, and no one would take the issue. It was like they couldn't find anyone and then I found someone but it took a little minute for me to get the authorization to be able to look for an outside contractor. Recently though, the turnaround time was very quick. I had an overflow valve in a tub that was stripped and it caused a leak. The repair man was very professional, knowledgeable and got straight to work. He was even earlier than the scheduled slot time. I would definitely recommend him if the person is looking for outside plumbing work.

We signed on with American Home Shield because they were recommended by the title company and by our friends and they were endorsed very admirably online. Everything about our experience was absolutely wonderful. From the first point of contact, customer service representatives, answering our questions about coverage, to requesting the first service. There was more communication than we expected, by email and by telephone, to assure that we were fully satisfied. We feel like we're getting our money's worth.

With my recent claim, the guy called 15 minutes ahead of time to say he'd be here. He showed up when I expected him. He came and took care of the problem. He was done with it rather quickly and I haven't had any problems with it. Exactly what I'd expect. American Home Shield is worthwhile and offers good service. I've never felt like I had to fight to get something taken care of, which would be my concern about a service like this. They just took care of the stuff that we've reported.

I logged in the website and did a service request when the AC wasn't cooling. It was very easy to do. I liked the website a lot. It was very convenient to book the service. The gentleman reached out to me an hour before he got there. The AC is in my rental property, so my renters were there. He called me right after he was done, told me about all the issues, and then collected payment. So he was great to deal with. The AC works right when he left. I had a great experience.

AHS customer service is designed to drive you crazy and give you the runaround. They are not helpful in any way shape or form. It's not their fault, it's the management that designed it this way. AHS sends out the bottom of the barrel contractors who get paid very little to do the jobs, they aren't happy working with AHS but they need the money so they take the job. Look at the reviews of the companies they send out. Most reviews have an average of 2.5 stars or less, compare that to the other companies in your area and they fall short plus most of the good reviews are of people who DIDN"T use AHS and paid the contractor full price. See the pattern.

The plumber fixed my issue with the drain in the shower. He showed up on time and was very pleasant. He tightened the drain plug thing itself that connects to the discharge pipe and then, he went downstairs and I ran the shower again to make sure that it wasn't still leaking. He came back up and said it was fine. He got it done quickly.

Springdale Plumbing was great. The guy they've come out a couple of times seems to be very organized. Recently, my toilet and my sink were leaking. There was a seal that was broken on the toilet and it didn't take him very long to fix it. Then there was kind of the same thing on the sink. The faucet probably needs to be replaced but he rebuilt it and it seems to be doing better. I don't know if it's going to be permanent but right now, it's fine.

The techs have been helpful, but there is still one opening. They need to fix the tap. It's not completed, but the experience has been good. They were very professional and really good. They were here for 30 minutes. They checked everything. They were very friendly and explained well. I had two major claims to American Home Shield. One was with the garbage disposal. The other one is with a leaky tap. For the leaking one, they said they had to replace it because it's not working. They have placed an order for that. The garbage disposal was broken, and they had to replace it with a new one.

My last claim with American Home Shield was for the toilet. It must have needed some type of washer. The tech fixed the issue really quickly. Today, I'm having a thermostat installed and I'm waiting for somebody to come. American Home Shield takes care of business and I'm satisfied. It's been pretty easy and I get fast service.

We had a heavy stainless steel sink in the kitchen and in the middle of the night, it just fell out into the bottom of the cabinets. We were having a storm and we thought we'd been struck by lightning. It sounded like an explosion. When we got to the kitchen, it was already covered in water. There were three or four different people that came out. They had to take it out and we had to have carpenters and plumbers. Then after they got it in, they had to put a new faucet in, and after they got the sink in, they had to brace it underneath so it couldn’t fall again. Also, my dryer wasn’t drying and the contractor came out and fixed that last week.

I did a work order to American Home Shield for plumbing, and it was for my garbage disposal and two of my toilets. My garbage disposal wasn't coming on at all, and when I would flush my toilet in the first bathroom, the water would continue running. And when I would flush the toilet in my back bathroom, I had to turn the water off in the back of the toilet. Doing the work order online was easy. The website said that someone will be contacting me within 24 hours. But I had K & S Plumbing cancel several times, and I made arrangements for them to come and for me to be at home, and they said they were coming and then they didn't come. Then several times, they said it was a family emergency.

I only had some problems when I first moved into my house, because the person that bought the plan had it in her name. It took a good while before American Home Shield was able to switch it to my name and my husband's name. Other than that, I don't have complaints. I believe it's a good program, and so far, I'm pleased with it. I plan on renewing and keeping it. A $75 co-payment is a lot better than replacing a lot of big expenses for whatever one might need to fix things. One time, I called for my AC, and everything went well. The repair man came on time, put a part in it, and I'm thankful for what he did. I was satisfied with it.

There was a period of time where everything had to be handled pretty much by phone so I would have to call my claim in with American Home Shield. The dispatcher would have to take my claim and sometimes, it takes three to five days before I heard back from the contractor. It was okay sometimes and sometimes, not so much. More recently, I’m using the website to put a claim in. I get immediate virtual feedback that says who the contractor is that has been assigned. They also give me the name and the number. I bypass the process of waiting for the contractor to call me and call the contractor. That seems to shorten the process. At the moment, I’m reasonably happy with it.

For the one year we had AHS, it was great. It was a nice peace of mind to have that if something came up, it would be taken care of. I made a claim late in the evening for my AC and it went perfectly. I had the AC tech out there mid-morning. It was very timely. It took a couple of days for the part to come in and the AC was taken care of. But, I'm trying to weigh if I'm losing money or saving money at 600 a year with AHS.

I was having problems with my AC and I contacted the contractor on a Sunday. It was a holiday on Monday so they came in first thing in the morning that Tuesday. They were very good. They got everything resolved that day. I was very satisfied with the whole process.

Everything has been excellent with the claims process. They have repaired an icemaker on my refrigerator, worked on my AC system, and replaced my washing machine. I had an issue with the company that came to work on my fridge but they sent me somebody else that knew what they were doing and got the fridge fixed. I would recommend American Home Shield to anyone.

American Home Shield has worked very well for us for our second home. Everything went smoothly and we were pleased.

The fan was making a loud noise while I was running the AC. It was fairly easy to submit the claim to American Home Shield. When the techs listened, the AC was low on Freon. So, they added the refrigerant. Then I called them back because the fan was making the noise again. When they were here the first time, it wasn't making the noise. The second time they came out, the fan made the screeching noise, and so they said that they had to order a fan for it. So, they ordered the fan. But then the technician, Andrew, went out to check the outside unit and he said the refrigerant was all leaked out. He said that they have to replace the valve. They ordered the valve for it. They have to cut a certain section out where the valve is leaking and they have to put it properly.

The tech came out knowing that I accidentally cut the wire. He taped it up and it worked one time. Well, then it didn't work anymore. I then got a receipt saying that he rewired it. I called and the lady said it meant the same thing. I told her no and that there's splicing then there's rewiring. The tech didn't rewire it. I was upset. I talked to American Home Shield and I found out that it wasn't covered, so maybe the tech just tried to do good by taping it. I just decided to let it go because he shouldn't have said he rewired it, because he didn't. But maybe he had to put something down. I ended up retaping it and I fixed it. I tried to get my $125 back because AHS should have said it wasn't covered and not send someone out.

If you have a problem, AHS is fine. But the wait time is long. But once you get through and you list your complaint, they will make sure they correct whatever your problem is. I just think there's a glitch. I didn't have it last year or the year before. I wanted an air conditioner checkup. When I clicked on it, I never got any indication that it was for a checkup or maintenance. When I got an agent, they would hook me up with someone with the assumption that there was something wrong with my air conditioning. It was never a clear transaction. One time, I was transferred to a number and it was about canceling my insurance. I said, "That's not what I want." I had to wait online for 45 minutes and then I had the wrong department. So it was really quite frustrating. This happened to me a number of times. I just canceled it. I hope they transfer the $80.06 back to my account.

The AC was not coming on and it turned out to be a capacitor. The tech had it changed out in about 10 minutes. So, it was excellent support. I have two home accounts with American Home Shield and one claim was another AC issue at the other property about three weeks ago. It was because my upstairs unit was 12 and 14 hours a day. It was the pressure but it was okay.