American Home Shield Reviews

Service with AHS has been good and I like them. I just wish they had better providers for the service technician. There have been a few things that haven't agreed with me. I had a request out for a dishwasher that had a timer that was busted. Somebody looked at it, ran through a few cycles and said that nothing was wrong with it. He had to come back another day to fix the washer but the timer never worked. So, I called AHS to get somebody back from that company to repair the timer. They were unable to contact the provider that day. I called the provider myself and said, “Hey, what's going on?” And they said, “Well, we can't do anything for you. You got to go back to American Home Shield.”

I had someone out for my stove and another one for the heater as well. The techs were very good and everything is operating great. American Home Shield is highly recommended. They were courteous, caring, efficient, fast, and well-mannered.

I used to sell real estate and I would promote American Home Shield for my clients. So, when we came here, I went ahead and got it again. In the beginning, I was extremely happy with it because none of my clients were ever disappointed. Recently, Lost Key came out and they were awesome. The communication was awesome. I had been very dissatisfied with American Home Shield though. The thing that bothers me most is the lack of communication and the feeling that nobody gives a damn.

The technician did a good job on the heat that wasn't working.

I like American Home Shield very much. It has its ups and downs with the people that do the services, but American Home Shield has backed it up. We had a bad experience with the dishwasher wherein Stillhouse Heating and Air Conditioning picked up the service contract and marked it as done, but they never showed up. When I called in, American Home Shield got it rectified. They got ahold of the people that were fixing my washing machine and got it fixed. The repair man was amazing and super polite. He was in here, fixed the unit, and got out. He covered his shoes and wore his mask. I like him very much.

The contractors have been good. Our water heater caught fire and the process was easy. AHS is a good idea to get. It's been good using them.

American Home Shield is pretty good about getting people out here in a reasonable amount of time. When they couldn't find the parts for my exhaust fan in my kitchen and also the parts for replacement on the microwave, they replaced them. I couldn't ask for more than that. They gave me a fair price on the microwave. But I don't have one yet on the exhaust fan. The people that they sent out for my garage door opener were such nice and kind people. It was a father and son that worked together. They got the part and then came right back out. They were here on time. They knocked it out and it worked out really well.

Our ice maker wasn't working and the refrigerator wasn't getting cold. We filed a claim via the internet and American Home Shield made the process easy. After two days, the contractor came out and did an outstanding job. They were done in less than 20 minutes.

The refrigerator is not cooling properly and is not making ice. If we leave food in there, the food will go bad the next day. The first time we had a contractor that came out, it wasn't fixed. Then, AHS assigned Watkins on there and they have been in our house three times. When the tech first came in, he said he needed to order parts. He ordered the parts then came back out. And he went again and came back another time. But it's still not working and this has been going on since January. A refrigerator is something that is very critical to anybody's well-being at home but they just treated it as if it's something that is not really important.

We had a claim for our furnace that was not working and they sent out a technician who inspected it and said it was because of a certain reason. It didn't really make sense to us. Then, we had the actual gas company come out. They said, "This is exactly what's wrong with it. It's this one part and it needs to be replaced." I called AHS and I told them. They said, "Oh, but it's been too long. You only have seven days." I said, "The reason why it's more than seven days is I was waiting for the gas company to come out." They said, "Okay, that makes sense."

This company sent out 3 separate people to assess my HVAC system, and now looking at a fourth trip. Seeing as most companies they contract with have a window of 4 hours, that is a lot of time to take off of work for it to be wasted. I am so frustrated at the moment that I cannot give this company a good review.

When we first used American Home Shield, we would fill out a form online of what the issue is, they would assign it to a local contractor, and then the contractor would contact us. Initially, we had responses right away. For plumbing-related and for our furnace, they were great. But then when we tried the last two times with the furnace, they said they had so long to assign it to someone. We must have hit our pre-set limit that they have in their own heads. Then when they did assign it, the people didn't come and didn't come and didn't come. Then they were supposed to order a part, and it took them five days to even put the order in then wait another week, and this was on our furnace in the middle of winter last year.

AHS's service got a little bit better. When I put in for a request for service, I got an immediate response. I needed a microwave replacement. The tech had to submit paper to AHS and I received an email from them to pick out a new microwave. So, they've been pretty good. When you need the service, they comply with the contract.

I had a plumbing issue and that was resolved with American Home Shield. The technicians got the job done, but I'm very cautious of covid still and I was very uncomfortable that the technicians walked in without a mask and asking my comfort level for a mask. Whether vaccinated or not, I still have people wear masks in my home. Also, the prices can be more reasonable. It was still a $100 fee for a technician that was only there for about 30 minutes and I'm paying $80-plus a month.

The icemaker was not working and ACT Appliance did really well. They came out three times. The first two times, they tried to fix it, but it couldn't be fixed. They tried different ways to avoid having to replace the whole thing but essentially, it didn't work. The third time, they came back to replace it completely. Overall, American Home Shield is pretty easy to work with and they're timely.

My refrigerator water filter was leaking, and the tech got it fixed in a couple hours.

AHS is very professional. We're happy with our contract and the customer service that we received from them. There's nothing that we don't call them for that they don't go above and beyond to try to get it corrected. I've had not one problem with them. For our recent claim, the oven was too big and we had to send it back. During the process, I couldn't order another one because they were out of stock. I called American Home Shield to reorder one close to the size. The gentleman that I spoke with told me that I would have to wait and just keep checking to see what came back in stock. I found one, and my husband made the modifications to what we needed. The gentleman got Carolina Appliance to come and bring it out. They came and installed it. Stayed as long as they needed to see to make sure it was working.

There was some kind of a relay that was defective that would not allow the AC unit to kick on. The techs showed it to me. It was a swollen and screwed-up and our unit would not cool at all for a couple of days. So then, I was trying to decide whether I'd wait till it started to really get hot because, down here in New Orleans, it's off and on. The weather's been crazy. But then, it was just too hot. So, I called and American Home Shield sent out Higginbottom. They've been here before. They're very good. They come in and get the job done and they're gone.

Our air conditioning stopped working and was not blowing any cold. The tech had to replace some parts on the AC on the roof because we’re in a condo and the AC was fixed fast. I love that American Home Shield is only $75 to get something looked at. I would recommend it. It gives me peace of mind, especially since we're not the original owners of the home and it's also cost-efficient. I have been really pleased with everything so far.

My dryer was making a very strange noise. They sent a tech within two days. After the first call, they offered a second one as a virtual call with the technician. So, we did that and then he knew what he needed. He told us to hold tight and let him order the part and that they would get back to us when it was available. It took longer for the part than initially expected. Other than that, the gentleman was on time and very professional.

My tenant was claiming that the water was not refilling in the tank of the toilet. I submitted it through the website on the computer and the response was very quick. The plumbing company came and took care of everything. My tenant said they explained what they did, showed them the parts they took out, and then showed them the parts that were replaced. Everything has worked out very well any time I’ve had to call AHS.

My bill for my heater was 200 and then it went up to 3 something, and there's only one person in the house. I knew something was wrong with it. When I talked to my power company, they told me to get the HVAC looked at since that was where the majority of the bill came from. I did a little chat online with AHS and they got some information, which was quick. They called the people for me. I called them on Friday and I got my appointment on Monday. The heating people came out and it took 15 minutes tops. They found out that the people who I bought the house from had the wrong thermostat. I was running emergency heat the whole time. I definitely will keep AHS. It's 500 a year and the deductible is only $100.

I had a great experience with Sears. Our built-in microwave had stopped heating and they had to replace a part. It was about a week after they came to get parts in. I was very comfortable with the techs.

I'm enjoying American Home Shield. When I needed something repaired, they get somebody right out for me. The contractor they sent for my claim was very knowledgeable and helpful. He figured out the problem what had happened. With AHS, I pay for it monthly. So, I won't have to pay 1,000s of dollars all at once. This was something we liked. I made the right decision going with them.

The air conditioning and furnace were not running when you turned it on, even though the thermostat was working. I put in a request that morning, early afternoon, I had someone here. They responded very quickly. The guy was very polite and professional. We got it taken care of. It was resolved in five minutes.

I couldn't be with a better company. I had a valve pressure done on my water heater and they took care of that. Every time I called them out, they take care of business. The last contractor who came when we were feeling down made us smile. He let us see what was going on to give us a better understanding. He didn't rush and did things right. American Home Shield is the fastest I've seen. I'd recommend them to anybody. They are my number one. I won't trade them for anybody.

We used AHS within the first month. I happened to walk out to the garage and found a leaky hot water heater. I was afraid they would decline it because we had just gotten the policy. But they did not. They took care of it. There were two different technicians. The first guy that came out was there for no more than five minutes. The second guy that came out had to install it and he did a good job.

The service with American Home Shield is fine. My freezer was freezing up and running over with water in the icemaker. Also, the dryer motor was out. The guy that came was really nice and very thorough. But he has to come back because he put a part or two in the refrigerator and it's still running over with ice. Then he's got to come back for the dryer because the timer is out.

American Home Shield is a wonderful company and having them saved me quite a bit of money. We bought our house about three years ago. It's an older home and some of the appliances needed to be repaired a couple of times. And there was always someone out quickly to repair them and get things up and running again. The claims process for a plumbing issue in my shower was easy, fast, and effective. I had a great experience with the technician. He was very professional, quick and thorough.

The two times that I've used American Home Shield, the issues have been solved very quickly. I like the promptness of when I put in a claim, the fact that AHS will have somebody out the next day is really nice, and very transparent. The contractors are professional and know what they are doing. And they fix every problem I've had. The recent one was for my furnace, just to get a second opinion, if it was going out or not. If you blow out cool air, the thermostat would shut off. So when the contractor came in, they checked it out. They adjusted the temperature and fixed it.

Service with them has been pretty ideal. I'm very content with the home warranty. My first claim was for the heating unit downstairs. AHS was able to contact a company and have it rectified within days. Recently, I had to test one of the AC units, and it was not working properly. AHS called a subcontractor company and they assessed the damage. They got the part replaced and installed it. The techs were very professional.

I thought the fan was just blowing and there was no heat going, but it was fine. To try to save money, which is probably the worst thing you can do because it costs you more, I used a Groupon thing. The guy came out and he was sleazy. He tried to upsell me and I didn’t trust him. I had an assurance it was gonna cost me more, which was when I called American Home Shield.

When you have an issue in a home, especially with a garbage disposal down, you go through a number of prompts to get ahold of a live person at American Home Shield, and then by their contract, they have 24 to 48 hours to respond. There is no emergency type service. If the issue happens on a weekend, then you have to wait till Monday where they would contact one of their providers. But when we had a down garbage disposal, we could not cook food reasonably well because of that condition. We were refraining from throwing garbage into the trash can because it might cause some problems with our ecology.

I rented a house a couple of years ago that had American Home Shield and I saw the benefits of it. For my first claim, the dishwasher wouldn't cycle and the contractor did a great job. They replaced the motor and then, they found another issue while they were there. They were able to replace whatever it was that they needed to order and they wrapped it up last Monday. The contractor was slammed and it took forever to get it done but that's the unfortunate world we live in right now. It wasn't anything crazy. We understood, going into it, that it was going to be a little bit. It takes a while to get parts because of supply chain issues and you got to be patient, which no one likes to hear.

I called American Home Shield by phone because I was on my way to work and had a flood in my garage. I told them the water heater was broken and this was Saturday morning. They said they couldn't get anybody there till Monday. I said that was unacceptable to have all weekend with no water. They told me to turn my water off. I asked if I was supposed to go a weekend without water. I pay $600 a year to American Home Shield. They changed their tune and said that they would send someone out that day. They sent someone out but we still had no hot water all weekend because they couldn't come till Monday to put the new water heater in. The repair guys came early Monday. It would have been nicer if they did it on the weekend. American Home Shield has always managed to resolve issues. Especially one of our previous homes was a lot older than this house. We had to wait a long time for them to get to certain things, but, eventually, they fixed them.

I had an issue with the ice maker in my freezer. I didn't have any issues requesting service with AHS. It was convenient. The guy came in. He was in and out. He looked at it, and he said, “Okay. I'll order the part. I'll let you know when it's ready.” He let me know when it was ready and then he scheduled another appointment, came in, fixed it, left. It was so easy.

We had a short in the oven and stovetop. A gentleman assessed it. He was a very efficient and polite young man. There was a piece that had shorted and that needed to be replaced. He promptly ordered the part and he called to let me know that the service would be scheduled within two weeks and what day. They text right before someone comes to let you know that someone is on the way. The gentleman was here early. He replaced the piece and my appliance now works perfectly. He did an excellent job. Everybody I had come to the house, so far, has been very polite and knowledgeable. American Home Shield offers ease and convenience. I like the affordability in the long term. Every monthly payment is worth it. When you have to utilize the service, it’s there.

Submitting a claim with AHS was very easy. Once I hit submit on the app of AHS, I heard from Performance Care within a few hours. They scheduled to come two days later. The tech that was sent was quite professional and quick.

My toilet was running, so I put in the request with American Home Shield on the internet and their website was pretty easy to navigate. Then, I waited about a day and realized that I hadn't heard from the contractor, Aaron Plumbing. I called them at some point as it was a little confusing to me how I was supposed to be contacted after I put in the request. I got the information to Aaron Plumbing from an email and a text. But sometimes, the message said that they would contact me within 24 hours and sometimes it said that I should contact them. So, I contacted them and it seemed like I got an answering service. Then, someone said somebody would contact me and a couple of hours after I called, somebody did. All in all, it was a good experience.

Having AHS has been pretty easy for the most part. Every once in a while, I run into a bad telephone operator. But other than that, it's been pretty seamless. Recently, the motherboard of my system got broken and it had to be replaced. It was about two weeks from start to finish.

The service that the contracting company provided was great, but the service that American Home Shield provides is a bit choppy at times. For this particular ticket, it was too smooth. However, their customer service is horrendous. It's almost as bad as Comcast and that’s a lot.

Hers & His Plumbing came out when there was some leaking from the toilet. The plumber had to replace something and had to come back out. He came yesterday and everything seems to be fine now. American Home Shield is efficient. They got the job done. I had to jump through too many hoops, being the guy had to come twice. That was a little annoying but I got what I paid for it. The problem was solved, so I'm happy.

My pipe had busted and the repair guy was nice, very professional and explained everything to me.

American Home Shield is great. Recently, I did a claim for the washer and the refrigerator. It took a while but the repairman got out here and looked at both appliances. He needed to come back for the washer with a part. He's wonderful. I'm waiting on something having to do with the washer as apparently, that is gonna be replaced.

A kitchen ceiling light burned out and a ceiling fan wasn't working. Electrical Service Professionals fixed the ceiling fan but unfortunately, as usual with Home Shield, there's always something not covered and the light wasn't covered. But the electricians came out very promptly. It was the fastest service I've ever seen from Home Shield and they did a good job. Other than with the coverage that Home Shield gives me, I'm happy.

The claims process through American Home Shield was easy, helpful and quick. The tech was very knowledgeable, polite and an all-around great guy. He resolved the problem. With AHS, if I have problems, I'm covered. I don't have any worries now. When something breaks or if there's an issue with the home, I can call these guys and they'll help me out. I'm a first-time homebuyer and there are issues that I didn't even know I was gonna have.

We had the control panel on the range replaced. The claim process worked fairly seamlessly. AHS seems to go in series. I don't use them for a while and all of a sudden, a number of things happen. At the end of the day, it's breakeven. It's nice to have some kind of insurance to cut the cost down at the time of any service calls.

Loyalty Home Services came out thru AHS on 2/24/22. I had a couple of things that they helped me with such as a leak in the faucet, the toilet and a slow drain. The plumber was very professional. He came masked, and that was good. He asked me to show him where the problems were and I did. Then he went to work and fixed it. Some people just fix it and you don't know what they did but he took the extra step to show me what needed to be fixed and how he fixed it. I appreciated that additional knowledge. The repair came with some recommendation for preventative maintenance which was a little bit above and beyond.

We were having issues with our dishwasher. Going through the clam process was very simple. Within 24 hours, AHS has me set up with a contractor. He was very knowledgeable and was able to resolve the issue. AHS has really good customer service. Even if you have to get your money back for certain issues that were not resolved, there were no arguments with them at all. But it would be nice if they could lower their premiums.

I've used AHS a couple of times since I bought the home and it's hard to understand what's covered or what's not covered. Another issue that I've had recently, is that I've got a certain type of part, and then they brought me something that doesn't really have the same specs. They got it cleared up, fixed and repaired, but it took me going back and forth for some time. Other than that, everything with AHS has been good. For the most part, the techs have been good. Sometimes they're very delayed. Like, the water person was not able to come out right away, so we've got leaking water and water damage that I had to deal with if I couldn't stop it.

The furnace had a leak and putting in the claim was not as bad as it had been previously. I had had another issue with some plumbing about four months earlier, and it was a whole different thing by the washing machine. It was not easy to get in touch with AHS but after we got in touch with the company that AHS contacted to come and do the work, they came out three times to try to fix the problem over a month and a half. They had even gone to a situation where they ordered a pump to the washing machine and it didn't fix the problem.

Submitting claims online is okay. But I can't go into detail about what’s going on with my appliances. They just let me pick a couple of options. And if I call them, I'm on the phone with them for five hours. But the contractor was quick. They found out what the issue was right away. But I still have two claims that are still open for my washing machine and my refrigerator. I’m waiting on American Home Shield to contact me because they're supposed to replace the refrigerator. And the washing machine, we're waiting on parts.

One of the AC units in my house suddenly stopped working. The techs that AHS sent were really professional and nice.

The door on my washer locked up going to spin cycle and we couldn't open it back up. It just threw all these codes and won't do anything. I did a claim online and it was easy. When I got the repair company's name and location, I was glad it was a local company. I live in Highland and they're from Highland as well. They put in a new electrical board in my washer. However, considering the money that American Home Shield put into it to repair the panel board and the age of the washing machine, I thought they could have just given me a new one for the same price as replacing the board. Other than that, they have been easy to work with. To speak with a representative though, you have to wait on hold for it. Still, I'm glad I got American Home Shield because I've used them quite a few times. I would recommend them.

AHS has saved me three times in a row. Last winter, an icicle dropped down on my heat pump and it bent blades. A repairman was right out there. A few months ago, my gas range wouldn't stay on. The techs took three trips because the young man they first sent didn't know what he was doing. Eventually, they sent the boss out and they got that fixed. Last week, I suddenly had no electricity in my kitchen. The contractor called me back immediately and set an appointment for 8 o'clock the next morning. When the tech left, everything was fixed. He was fantastic.

The heater wasn't working in the home and there was a leak in the system. Working with the reps was easy. They gave me the information I needed right away. When the techs first came out, it was a windy day and even though I had told them the system was on the roof of the house, they still came out. Because of the high winds, they had to reschedule. The techs repaired it but I had another issue after that. They came out again and the guy said he missed a little well in the thing. They repaired it and didn't charge me again.

My inside and outside unit wasn't kicking off. The inside unit would be off, but it's making this humming noise. But my outside panel would be go on when the unit was off. So, the contractor replaced something. My husband said everything went well. They were there for 30 minutes. It was fast.

I had a claim for the pump in the toilet. The toilet was running water and my floor was getting wet. The AHS reps were prompt and understanding and the plumber came out the next day after I filed the claim. The only thing was when AHS sent over the invoice to the contractor, I didn't get a call and I had to call them. Also, the cost seems to be going up high.

My heater wasn't working. Once the techs were out here, they were great. But, I've noticed that with American Home Shield, getting them out doesn't happen very quickly.

I had broken my wrist in February last year. I was due to have surgery on March 8th. Before that, I went online to have somebody come out because my dishwasher wasn't working. I got an email from a company that American Home Shield said they've paired me with this company. But no one called me and asked me, “Is this a good appointment for you?” They just emailed me and said the appointment was on the day of my surgery.

When I call for service, there might be seven or eight days before somebody comes out. Then, the contractor comes out, fixes the issue, and it would go off the same day. The 24 hours to 48 hours starts over every time they call somebody new. I had a water heater claim and the contractor fixed it but it went out on the same day. I had to wait another whole weekend to another week for AHS to send somebody different. They sent Prism Plumbing Systems and Prism fixed it. Then, I had to wait another four days for the same company to come back and fix it again. I had to pay two additional $75 for the same problem because between the first and the second one had been 30 something days. Also, I went without hot water for two weeks straight but they told me that there was no way I can get an emergency work. They don’t consider that an emergency.

Not enough of the people at AHS speak English well enough to understand what I'm saying. And I'm educated and fairly articulate. I get tired of being told that they're to take care of my issue and it doesn't get taken care of. I complained and complained three months ago about something that was going on. I got charged for it and I wasn't supposed to be charged. Then, no matter how far I tried to run it up the ladder, it seemed like everybody wanted to be a damn pit bull and blocked me. I continued to ask to speak to their supervisor but they'd insist that they could handle it. But they couldn't. I've been promised that people would call me back and they never called me back. I was assured that they'd have a supervisor call me back, but they didn't call me back. Their service sucks.

Our dryer started making this loud sound and we thought it was bad, so I called American Home Shield. My daughter wanted me to get a new one. I was like, “Hey, I think that's under our Home Shield.” So, I checked and it was covered. I was very happy with the response time. I called in the evening and they scheduled for the next afternoon with Sears. The guy was really kind and helpful. He did a wonderful job. He took the dryer apart quickly. It was just a screw that was loose and something had backed out, and it was making a drag sound on to the drum. He tightened it up, and he was gone. It took him five minutes to diagnose. In about 15, he was out the door. We've been using it nonstop ever since.

The whole track had come off of the top rack of my dishwasher so it was broken. I placed a request for service from American Home Shield and techs came out in two days. I've had American Home Shield for multiple homes. I've had them since 2015. We've had some big projects with them like our furnace was getting trouble and we had to change it. For the most part, the home warranty works well. It's just when you want to have an immediate or an urgent scenario, they cannot guarantee a quick turnaround always. That's the only negative part.

AHS has good service. I had some air conditioning problems but those were fixed. The process was simple and I had an excellent experience with the techs.

I like American Home Shield. We had a failure in our garage door. I made a claim, and the next week, somebody came out and fixed it. So, it worked well. He’s actually been in my house before. He's a good garage door person. So far, it's been a good experience.

I had my account number with American Home Shield, and the claim submission process was self-explanatory and straightforward. The contractor came five days after submitting the claim, and was done in 15 minutes.

Something was wrong with my faucet and the water kept shooting out. When the guys got here to fix it, it's something I could have done myself. I paid $100 to have it fixed and all it needed replacing was a washer. But I'm very happy with American Home Shield. I'm a woman and I don't know how to fix things on my own, to pay $100 to have something fixed that could have cost $600, AHS is good to have.

We were having a problem with the electrical. Every time we'd turn the electrical switch on, we hear a power surge or static. So, we gave Home Shield a call and they contacted Alltech. Then, the tech contacted us and he came out. He did a evaluation and he was very knowledgeable. He identified the issues that we had, that the control panel was outdated, and he told us that it was no longer in service. They had been coded out as this home was built in 1964. So he told us that the circuit box and a few other things needed to be replaced to get the control panel up the standards. And after that, he told us either they would contact us or Home Shield would contact us within the next four days. But no one contacted us for almost a week. I had my wife call Home Shield to find out what was going on and that was how we came to the point we're at right now.

The icemaker was freezing up and I had to wait about four weeks before Complete Home Solutions got the parts in. Then, they came out and fixed it.

My last experience with AHS wasn't the greatest, but I was sent to the retention department, and they helped me out. I'm very impressed with the customer service, so far. There has been a couple of issues with customer service getting tossed, from one person to the next. But in the end, it took going to retention to get it taken care of. But every time I've had anything, so far, they have been taken care of by AHS. When I put a service request, AHS would send somebody out right away.

My water heater went out and Draingo came out and gave me an assessment of what was wrong. Then, they came back the next day. I had to have it replaced. They did a good job. American Home Shield is really easy to use. They also helped me with my air conditioner.

The service with American Home Shield has been fantastic so far. I had a claim for a dishwasher and it got resolved yesterday. The other claim was for a garage door and it was resolved the same day. The techs were professional. Having American Home Shield makes things seem simple. It’s a one-stop shop and there is no hassle besides having to take some time off and be home for the technicians.

The control panel on the oven needed to be replaced. I submitted the claim back in November and there was a breakdown in communication between American Home Shield and Coastal Appliance. It was at the time when supply chain was backed up and there was a delay on the part. Then the original order on the part never got to the contractor but American Home Shield marked it delivered. Coastal Appliance went above and beyond in working with American Home Shield to get the part reordered and to finally get it installed. It saved us a bunch of money. That was $1,000 control panel. The technician was fantastic. We were in communication over the course of many months trying to get the part delivered. It would have been so easy for him just to write it off. American Home Shield also replaced the water heater last year that again saved $500. It's more than paid for itself at this point. Everything that we've ever needed to get fixed got fixed.

Having them is way cheaper than calling a service rep out. My freezer quit working on my refrigerator. The guy thought the issue was the motherboard so he ordered it and put it in. It's been working. I've had a great experience with AHS.

I’ve used American Home Shield a few times and it’s definitely a quick service. With my recent plumbing claim, the company that came out was professional. The guy from the oven claim was good too. The only thing is that they don’t have an app. But I'm enjoying them so far.

The AC was blowing hot air and the fan outside from the unit wasn't even turning on. So I called American Home Shield and they sent Myers out. Myers was super, super nice. They called me with an appointment super fast. They had to replace the coils and the AC works now. I pay American Home Shield a hundred and something dollars a month, and they are very well worth it. But when you call the call center, it would be nicer if the reps spoke better English and you didn't constantly say, “I'm sorry. Can you repeat that?”

I've had to have three services done with American Home Shield in the last month. There was some sort of electrical event so it fried some of my stuff. But I had to get the electric, dryer and the garbage disposal fixed. AHS they fixed everything. I've used them previously, and they gave me a new dishwasher when mine was broken. II can order it online, pay $100, and they will fix it. So, it's convenient and it probably saved me some money.

My heater was not blowing out hot air. I called American Home Shield, and they were able to send somebody out. So far, so good. I referred a couple people to American Home Shield. From the experience I have, I haven't had any issues. It's great, so far.

The claim was originally for the hot water heater and then, the circulator wasn’t working. So, I & C Power came out for the electrical for the recirculator. They fixed it and was great about it. American Home Shield has been very easy to work with and people should get it.

Consumers have choices. Do yourself a favor and choose a competent reputable Home Warranty service instead of American Home Shield. The call center for this company is outsourced to a foreign country, and paying customers are unable to speak with any manager or supervisor if problems arise. You are promised a return call or email only to learn that neither is provided. I have been attempting to repair my Heat Pump system for almost 2 months without success. My system is covered under warranty, and a technician was dispatched quickly. A part was ordered and apparently arrived a week later. My assigned contractor never answered the phone (after numerous attempts) to complete the repair.

I negotiated American Home Shield as a home warranty when I bought my place. I have tried to use them 3 times by paying the $100, each time I did they didn't do anything. They did call a technician but they are usually the worst contractors in town who need the work. I had a leak behind my kitchen sink and the plumber said that they wanted me to tear up my floor so that he could take a picture of the leak. I assumed he would do it since I am not very handy but he said that he has to access the plumbing to do any work. Every time I had him come back out, he said I needed to pull out more so he can get a better picture to send to American Home Shield. He could feel the leak and we knew where it was coming from but again he wouldn't do anything until half of my wall/floors were ripped out so he could take a picture.

The toilets were either not starting or they were running forever. The contractor was professional, quick and knew what they were doing. So, it was very good. One of them had to replace the handle and then, both of them replaced the thing that floats. They used one of those snake things to unclog the bathtub. The toilets are working great now and the repair is saving my water bill. American Home Shield is easy to use and helps a lot.

I had a problem with the oil burner and it was repaired. The tech was very good. I like the security with AHS, knowing that if anything goes wrong, they're there to either fix it or replace it.

I like not having to pay the high-end costs for some of these repairs that I've had to do. Instead of fixing the furnace, the contractor replaced it with a new one. And instead of replacing the refrigerator, they fixed my icemaker. The techs were very informative. And they cleaned up their messes.

There was terrible flooding in my basement and Rockland Plumbing came to check it. They said something was not working well. It was resolved but I don’t know if they’re going to get the permanent solution to me because I told them that I was gonna wait for a heavy downpour to see if there’s gonna be another flooding. But for now, at least I don't have flooding in my basement. American Home Shield is good. Some technicians come into my house and they don’t know what to do but I keep calling AHS back.

One of the toilets continually gets clogged. We also had another toilet where the tank would not refill very quickly. The plumber got out in a timely fashion and was professional. He had protective booties for shoes so he didn't mess up the floor. He solved both issues and did a good job of getting the work done quickly. He was able to snake the clogged toilet a little bit to see if there's something that's deeper that we weren't able to get. He was also able to solve the slow-refilling toilet by changing one of the water supply hoses to it.

We had some issues with the faucet. I signed up online for a repair. I got the call from the plumbing company the next day, and I was able to schedule the same day. The technician came on time and then they were able to resolve it quickly. The online portal of AHS is simple, so I just used the online portal to put the claim. The two claims I had with AHS, the techs were fine. AHS has been good. Their service and system are great. But on the cost side, they are a little bit higher than the others.

American Home Shield's rep was very good and helpful. She emailed me to tell me the name of the company and when they were coming. The washing machine wasn't spinning on the wash cycle. And the tech said the machine didn't stay locked during the process. He had to order apart. So, it took a bit longer. But once the part came in, he came right away, put whatever he needed to do in it and it works perfect now. I was very satisfied with the contractor.

AAA Heating & Air Conditioning was one of the most outstanding companies that I've dealt with. Over the years, having a household for 45 plus years, you get people who try to cheat you sometimes. We even got one of those people who was called Four Seasons which advertised on radio or TV and when we had to get Home Shield out here two years ago, we ended up getting most of our money back from Four Seasons after one of AHS’ vendors came out and told the truth about what we needed. I had forgotten that I had this Home Shield and when we called them and got servicing, it was a fraction of the cost.

The service is great. The problem is the wait time. It may take a while to get an appointment. When my oven went out, it was right about three weeks before it got fixed. There were no appointments available from the servicer that they use. If they had more than one servicer, the client could choose and see who's available the soonest. But besides that, the claims have gone smooth. I pay the $100 fee and they take care of the rest. It could have cost me just under 400 to get my oven fixed, whereas I only had to pay $175 - the monthly fee to American Home Shield plus my deductible.

A&R is an excellent appliance people. They did a wonderful job when they worked on my microwave. But the plumbing fixer that American Home Shield has are probably the worst people I've ever seen. I ended up buying a hot water heater myself out of my pocket because they lied and said they looked at it and fixed it. I had water running in my house and I ended up putting a new carpet in and a whole lot of other things. So, I got very angry. When AHS gave me my money for me hiring somebody, I paid over $1,000 to have it fixed, and they gave me $200 and said that they could have bought it for the same price. I don't want City Plumbing ever to come near my house again. We've told AHS never to send them anywhere near us again.

I love American Home Shield. I just spoke with Mariah today, and I sent her the email with the voicemail message about the guy from Virtual Sears that I had a problem with. His name was Richard. He had me do a diagnostic on January 31st. I voice memo-ed it, and I told him the guy was coming on Friday the 4th. He didn’t want that. He wanted the guy to come on the 16th. I said, “No, I’ve been waiting already a couple of weeks.” The guy got here on the 4th, and he said there was no work order. Richard didn't put anything that was wrong with my washer. So, the guy wouldn't have the part. I had to wait until the 16th to get my washer fixed. So, it was almost six weeks because of Sears Virtual Tech.

We had AHS back in New Boston, Texas. Then we moved to Florida, and we changed to Choice. But we didn't like Choice. So when that one ran out, we got back on with American Home Shield August of last year. When we were in New Boston, I wouldn't have given them a very high rating. But since we switched back to American Home Shield in Florida, we've been happy with them.

I had a leak. I was upset because I'm dealing with cancer. I was in the hospital for six weeks. After I had the first leak and the person came out, then I've been in the hospital ever since. When I called American Home Shield, they were giving me a whole lot of problems because they said, “You have 30 days.” I said, “Ma'am, I have cancer.” The attitude that I dealt with was very unsympathetic.

Contractors come out, repair things, and seemed to be okay. They repaired my dryer which wasn't heating. It was great.

I had a stoppage in my kitchen sink. The tech fixed the thing and provided very good service. I've had a good experience with AHS. Every time I need service, I call or go online to request it. And somebody shows up to fix my issue.

The seller bought the warranty for me and I'm loving it. I'm thinking of keeping it. Having them take the weight of having contractors come out off of me really helped. I feel like I have a backup. I had a heating claim I called in and they asked me a few questions. They contacted A1 Quality Care and A1 contacted me very fast. The techs who came out were very professional.

Recently, I had a crazy experience with American Home Shield. I had some issue with the heat. They sent one guy who could not fix it. After like three months, the heat got down again but it was not within that range for the recall. They called one guy and he screwed up everything. It was a disaster. He came twice. He tried to fix as much. He did some damage somehow. Then somehow he gave up. They sent another person who fixed the heat. It took me a while to go back to the normal life because the weather was really cold. Usually, that problem should not take one day but it took almost more than one month back and forth and changing the technicians. So, it was a really bad experience but eventually my problem was fixed, which is good. Still, it is a big challenge to find the right person who can fix things in a professional way.

American Home Shield can have specialists come out within a day or two. The pool was not holding water but the tech was able to help me and resolved it that day. I had someone come out and look at the filter to the pool the week before and it was resolved as well.

American Home Shield is good, so far. When the showerhead pipeline broke, they gave me all the information and set me up with a plumber fairly quickly. It all went fast and without any hardships. The plumber had to come back for more tooling because the pipe was harder to access. He came back the next day with another tool.

I can never access requesting service through the website, because every time I try to put in what I think I chose as my password, it doesn't work. And when I forget password link, they say that they would send an email with the reset, but I never receive a reset even though I've checked spam and trash mail, and promotions. So, I always end up having to call. The only drawback is that I always get somebody that maybe English isn't their first language. But it has become easier to reach them by phone than it used to be. The first couple of times I had to use them, that when I went to call, I was told it was a long hold time and that I was better off going through the website, which if I couldn't log in to the website, that's not very helpful. But they have gotten better with answering and not having such long hold times.

American Home Shield's service has improved. When I used to put in a claim, I couldn't understand the person that the claim was sent to because there was a language barrier. Recently, I had a leaking faucet and Anywhere Plumbing was prompt. They called me two days after I put in the claim, set up an appointment, and told me that they were available the same day. Then, they came out, troubleshoot the problem, and replaced the faucet that was unrepairable.

When I call American Home Shield and submit a claim, they keep me on hold for a minute and right away, they say, “Okay. You're going to be assigned to so and so. We're going to contact them and they're going to be reaching out to you.” So that's the good thing. But then sometimes, like when my garbage disposal broke and it was pouring out every time I use the sink, I tell them that I can't wait. Then they assigned me to a plumber and they didn't call me. So I called them and the guy says that he can't get out to my place for two weeks. So, I had to call American Home Shield and be on the phone for I don't know how long to tell them that.

I did a claim online, then my wife took care of everything else and the repair company was able to resolve the issue. Everything's good. Having a home warranty provides you with peace of mind. Especially with the amount that is being charged, it's well worth it.

Dealing with American Home Shield can be really challenging because some of their service call reps are very difficult to understand, although they're very polite. It seems like they're reading from a script and they don't go off script. Also, I could never get to a supervisor if I'm having challenges. But when you deal with the repair department, they're all domestic. It's a much different user experience than a regular service.

Our air conditioner was not cooling. They changed the compressor out. It seems to be working fine now. However, they have never really fixed an issue that I have with my dishwasher. The people that came out to check the dishwasher changed all the components on it. They kept going out. Finally, they said, "Have an electrician come out and check the circuit breaker." They thought it was something to do with the circuit breaker. The electrician came out to check the circuit breaker but there was absolutely no problem with it. It had electricity going all the way to the dishwasher. They said that part was fine.

I called American Home Shield for my refrigerator. The water spout was getting stuck. The dishwasher was leaking, too. All Home came out right away and was able to fix it. They gave me some tips on how to maintain it better. They were great. I still have an open ticket with All Home for 30 days. They left it open because they gave me a 30-day guarantee. My refrigerator's spout got stuck again the other day. So, I’m waiting to see if it continues, then I'm gonna have to call them back.

American Home Shield is an evil necessity. I don't enjoy contacting them because it's always a challenge. They seem to always direct me to their website, but sometimes I need to speak with the individual because there may be something unique. And if I need to speak with a rep, it could take days to finally get through to someone. That's my biggest qualm with them. On the other hand, the contractor did a good job of communicating, letting me know when they were coming. I got a call shortly before they showed up. To their credit, I forgot they were coming and they would have got to my house before I was able to get back. So, they moved some things around and got to my house a little later, giving me time to get home. In one instance, they had to come back, but they took care of the issue the second time around. But do some research. See if there's someone better out there than AHS.

The contractor that came out for the AC was quick and informative. They got the job done fast. They knew everything that was going on. So far, I had to use my warranty for about five different appliances. I'm not a Mr. Fix It, so it definitely helped me.

The tech took care of what needed to be taken care of. He was on time and very friendly. I had an issue with one of the people that serviced but American Home Shield handled it. So far, everybody's been very responsive. The system works great because I can do it online or I can call or even chat. I've used all three. This is the first time I've ever dealt with AHS and it helps out a lot. It’s been very helpful. So, it's great to give it a chance.

I had a sewage ejector pump that was malfunctioning. I had someone come out who was about to fix it and it was about to cost me a lot of money. I forgot I had AHS. I called them and they scheduled somebody to come out who fixed it with no hassle.

I called American Home Shield about the dishwasher because it was broken. I was also having problems with my ice maker and my microwave. I asked American Home Shield how much would all that be and they told me that I only had to pay one $75 and they could look at all of it. Submitting the claim wasn't hard but they had a hard time getting the parts. The tech put one part in the dishwasher but that same part broke again. So they had to order it again. But the contractor was real nice. I like them. The tech got my ice maker to work again after three times. But when I had anything to do with American Home Shield, it seems like it takes forever for people to come and look at what was wrong. Then it takes the contractor a long time to come back and fix it. Nothing ever happens quickly with American Home Shield.

I had to have a dryer door fixed and my oven door fixed as well. I was able to set up the claim online and I even authorized my deductible to be taken out of my account online. American Home Shield contacted me immediately with dates for the services. The parts were ordered for the dryer and shipped to my address. As soon as they were there, a tech came back out and did the work. With the stove, it was maybe three weeks before the parts came. A tech came right back out and did the work.

AHS has been doing well. Our dishwasher and refrigerator were messed up. They assigned a person to work on those. The tech did a good job. We also had a previous claim where the oven shorted out and that went fine. AHS is a good deal. It's expensive if you don't have any claims because the payment each month is a little high. But if you have a claim or if you have to spend quite a bit to repair or replace something, it works out okay.

The three toilets were not working. One of the flushes wasn't working. The other two, the water was leaking. The tech was really good. He worked well. AHS is good. I'm satisfied.

I had the worst experience ever! Zero stars to this company. I grandfathered this contract from the seller of the house. The customer service is clueless and unexperienced. They talk like robots and don't really care what you are trying to say.. Nothing is covered by the contract as it was promised when they were selling their contract. I called 50 times to get my official cancellation letter and still did not get it. It is a joke company. Simple drain pipe leak was not covered by my contract. Please don't waste your money and never have business with AHS.

I had a malfunction with the microwave and with a refrigerator. The tech came out and fixed it a week after I requested AHS for a service. Everything was good.

The pool pump was malfunctioning and then, it died. It wasn't good anymore. So, the contractor came in and replaced it. They were prompt and did a good job.

Our refrigerator wasn't cooling and then leaked water. I submitted a claim and it took so long for them to schedule me an appointment with GE. The tech who came out is one of the best repair people I've ever dealt with but half the food went bad and nobody wants to take responsibility for that. AHS wants to put it on GE. I got tired of trying to follow up. Other than that, I had pretty good experiences with AHS every time. It's really great to have protection for the appliance and things around the home.

When I submitted a claim with AHS for my stove and my refrigerator, it took forever for somebody to get back to me. I had to call a couple of times. But then, when that was straightened out, it went pretty well. The contractor came and fixed my stove. He couldn't fix my refrigerator, so they sent me the money so I could buy myself a new refrigerator.

I had a spring that broke inside my garage a few years ago and they came out and fixed it. Recently, it broke but they said it wasn't in my contract. When I took a closer look at it, it didn't say that it covered the spring but I was wondering if they covered it then, why didn't they cover it now? But it was no big deal. I ended up paying 300 and somewhat dollars plus the $100 I gave American Home Shield.

American Home Shield has been great and my policy is exactly as they presented it. They're very prompt and all of the people I've interacted with have been very nice. My hesitation at first was them sending out a contractor that's not too friendly but their contractors have been very nice.

I bought an old home and if something goes awry, it's really expensive. The benefit of having Home Shield is it doesn't cost me an arm and a leg. It's the first time I've ever had a home warranty, and it seems to be doing okay. I filed a claim for a leak in the house, and they sent a guy out who checked a bunch of stuff and as far as things that are covered. There wasn't a leak, so that went really well. I appreciated him checking stuff for me. Recently, the control panel on my refrigerator was busted. The repair guy ordered it, replaced it and everything's working good now. He was good.

The outlet on the outside of my home wasn't functioning properly. I went online and put in the description and the claim on exactly what was needed and submitted it. It was extremely easy and straight to the point, and everything was processed really quickly. Within less than 24 hours, I got a call back with a scheduled appointment.

I had a pleasant experience with American Home Shield's rep. It went pretty well with their contractor that came out to do my toilet too. They said my toilet didn't have enough water pressure. They fixed it but it kept doing that. Even from when I first got the house, I was having a problem with that.

In the past year and a half, from owning our house, we had a plumbing issue at the beginning, the garbage disposal, and the furnace most recently. However, we have to pay the co-pay before the appointment is even made. The first time we had an issue a year ago, it was a plumbing thing. So, it needed to be done right then. It ended up working out fine, but it was, "Wait, I have to spend $100 and then get a call from the plumber? What if the plumber can't come out right away and I have to find somebody else?" I want to know that plumber can come out before I drop $100. So, if the contractor could at least make the appointment before I have to drop $100.

American Home Shield’s customer support has been good so far. Like any claim situation, you have to be patient if you have issues. The microwave oven that we have is an LG and it has an attachment that is an exhaust fan. The exhaust fan was working but it slides in and out, and it wouldn't remain retracted anymore. A switch wore out. Passion Service came out, observed the situation and ordered the part. Then, they came out a few days ago and installed that part, and it got repaired. I have been dealing with this for a few months American Home Shield and Passion were fantastic and very professional.

I like being able to schedule it online because I don't have to wait for business hours. I don't have to wait to get transferred to the right department to talk to the right person and listen to an automated operator. It’s just a nice quick click online and then, the service tech reaches out to you. I love that about it. No matter what time of the day it is, I can schedule an appointment. I had a claim for the hot water heater where the thermocouple had gone out. I was in the hospital at the time and I was able to schedule an appointment right there from my hospital bed. Then, the guy called us the very next morning. He came out and fixed it right away. He was so nice and it felt like we had known him for years, which is always nice because I'm a talker.

American Home Shield is excellent. A technician repaired our microwave. He had to order a part but as soon as he got the part, he called and came out that day. He was very intelligent and knew exactly what he was doing unlike a couple of others that have come before. For the refrigerator, I can't get water out of it ‘cause they can't find a filter that fits it anymore.

My garage door would not go up except for about three inches when I press the button, and then if I got it up, I couldn't get it down. I contacted American Home Shield by phone then the repair company came out the day after they got in touch with me. They looked over the job, decided what needed to be done, and contacted American Home Shield to see if it was covered. They then ordered the parts and it was four days then they came out and replaced the garage door opener for me. They did a good job, and my garage doors are now working.

I submit my claims online and AHS takes your service fee for you right there before you can do everything. So it makes it easy. The warranty is really good to have for safety reasons and to not kill the bank whenever things start to hit you, especially for a home that’s been 10 years. But sometimes their plumbing people maybe should be a little more thorough on their inspections. Three months ago, we had one toilet inside the master bathroom that kept turning itself on and adding water to the base through the night, even though we weren’t flushing the toilet. We called primarily on the one downstairs, in the half bath and they were able to fix that. But they had have a follow-up visit because they didn't level the toilet. That was the first reason to bring them back. I had to spend another 100 bucks and they changed the hardware on the toilet. But the problem persisted.

I wanted my air conditioner checked. It was making a funny noise. It's 20 some years old, but I still try to have it checked at least once a year just to make sure that it's running properly. The fellow from White Mountain came out, and he went up there and checked it and just told me, "You know, it's old." He was clean and seemed to be very professional. I had no problems with him at all. I'm very satisfied with American Home Shield.

The heating coil on our hot water heater went out and they took care of it. Also recently, our furnace had a servicing problem. Having a home warranty has saved us money on various things. But getting rid of some of the fine print and just outlining what's covered could be better. Most homeowners aren't gonna read a 17-page disclosure of what's covered and what's not.

American Home Shield works for me. When I call them, they try to do the best they can. Recently, Advanced Appliance Service came for the heat pump, sealed something, and changed some wires. They said the outside was leaking little bit. That was the second time they came to my house to fix the heat pump. The first time, I changed the heat pump upstairs. This time, I changed the heat pump downstairs and it was quick. I love it. They also give you a labor warranty for a year. They say if anything comes up, just call them and they will come and fix it.

American Home Shield didn't stand behind the warranty. The issue was a defective gas valve and they claimed that since I didn't have a particle trap in front of the valve, it failed. It's 22 years old and back when this unit was installed, that wasn't a requirement. Unless the client maintains current code requirements, AHS can walk away from them, which they did. It cost me $990 out of pocket to get this corrected.

American Home Shield has always been good. They’ve replaced that hot water heater over the years. Also, there was some stoppage. It’s just the normal stoppage that they cover, so nothing too serious after that. And one of them was electric where it was hit by lightning. Recently, A-1 Plumbing fixed whatever it was under the house.

We have a two-bay garage with a door on each side and instead of the spring over the front going transverse, the springs are mounted on the guide wires going down. One of the springs snapped from where it was hooked up around the near side of it. Apparently, it's a common issue. I had a fabulous experience with Garage Door Corporation. The gentleman was incredibly efficient and professional, gave the reason of why it happened and what to look for in the future and other options to prevent the same thing from happening. He was here for 30 minutes and the repair was very fast. It was almost an equal amount of time of moving vehicles to give him space to work and going through.

The last couple of things American Home Shield did, I've been happy with them. I had a microwave repaired a year ago. A month ago, a circulation pump on the hot water heater. It was a smooth process. The technician from the company was excellent. He came and got all the information he needed, got the approval from American Home Shield, and ordered the parts. He came back a few days later once the parts were in, and fixed the issue. AHS is a huge benefit. It's stuff that you probably take for granted every day. And when it breaks, you just go out and buy it. But with their coverage, a lot of that stuff is covered. So it’s convenient just to call them and pay the service fee, and let somebody either come out and fix it or replace it.

The home inspector noticed the calcified stuff that was on the pipe above my hot water heater that leads to the thermal expansion tank. He pointed out that the shower handle was very loose in my master bathroom. I also had the showerhead not spraying through all the jets. I placed that call originally end of December. The contractor came out the 7th of January. I was out of town, so my wife was the one at the house. They didn't do anything to the showerhead. Also, they said that the hot water heater wasn't leaking and that the shower handle, they needed to see if they could even get it from Kohler, but didn't know if it would be covered.

We've had some issues with the service. So, we've had the guys come out and work on it. We called American Home Shield and they called Patriot, who called us and got it all taken care of. They're prompt, professional and seemed to know what they were doing. And the kid that was there to work on it didn't fix it the first time. He thought he had it fixed, but he came back the next time and worked on it longer, did some research and we got it fixed now.

AHS has helped us save money and the warranty has worked okay for us. They order parts and put parts in. They don't do complete system repair and they just get things running for me. But if we had to pay for the whole system ourselves, it would be a lot more expensive.

Their customer service reps have always helped me out when it came to different situations. They gave the video to help me out as well. They’d ask me to go through the videos or they’ll go through it with me. Then when the technician would come out, they would show me different things. I recently had a claim for my heating and Harbor Air Services came out. It was kind of great how they did it. They called me the day before I left for Cancun and the rep got my daughter and my boyfriend's information. The day I flew, she contacted both of them to let them know that the tech was on his way. The tech got everything taken care of and then they texted me when I was in Cancun that everything was taken care of, which was outstanding.

One of my pipes leaked and the contractor came and fixed it up. My garbage disposal was getting in trouble and they fixed that also. The technician was good. He was a good guy and did his work. He knew what he was doing and I had no complaints about him. Overall, American Home Shield was satisfactory when they sent people. One or two of the people have not been all that satisfactory, but I've made it known to them, and they have changed and sent other technicians. AHS is relying also on third party people to work for them. So, the technicians and how they're qualified and what they know are not totally in their control. But by and large, if you're not satisfied with the technician or he feels he's not, AHS will send somebody else. No system is perfect. It depends on the mechanics who come and whether they are suited for, and AHS responded well.

Some piece of metal was clogged in the dryer and was making a lot of noise. I filed a claim and American Home Shield got back to me right away. They said the techs would contact me in a day or so and they did contact me on time. Then, the techs were able to diagnose the issue on the day that they came out and fixed it on the same day.

The garbage disposal was leaking so I requested for a claim. The repairman explained what he was doing to fix the issue. Everything, from the start of the claim till the end, was straightforward. I liked the way I sent the claim and it was addressed immediately. Within two days, everything was perfectly normal.

I've used AHS a few times and it's been very convenient. Also, I like that they respond very quickly in filing a claim and in getting somebody out here. The whole experience has been a very positive one. The only hiccup I've had is the contract number which I thought was mine ended up being wrong. If the contract number is changed from year to year, they need to let people know that and send the client an updated contact number.

I have a claim with my washing machine. It’s the same issue that keeps happening. For the fourth time, the same code shows up on my washer. I love the service of AHS. The pricing on it is good, but it’d be nice if they could fix it. But they’re gonna send a guy on Monday. One time, I paid for the hot tub feature and then I asked for somebody to come out and do it, but nobody ever showed up. I should also be able to track my claims on my webpage. When you ask for service, it should say, “Is this the same issue, existing issue? Or just work that was done?” Because that’s not there. But, everything else was good.

We had a dryer and it wasn't drying our clothes. It was just cold, which was when we initially made our claim. My husband was the one who was there and he talked nothing but good about the technician who came. Everything went great.

The drain of my kitchen sink didn't work. The garbage disposal froze. A fellow came out and was very pleasant. He fixed the garbage disposal. There was a jam and he undid it. But he did not use a snake 'cause that would be more aggressive he said. We need to take it to the next level because it's still problematic. Water's backing up on the side where the disposal is. There is a flow. If I turn the garbage disposal on, the water goes away quickly. But I have to cajole it and do all these little tricks and that's not how it's supposed to be.