American Home Shield Reviews

I appreciate AHS sent Island Breeze to do our air conditioner. I was pleased to find out that company donates part of their income to veterans. I thought that was a good idea. The old unit couldn't be replaced so American Home Shield replaced the old unit. AHS was pretty good. It's a little slow at times, trying to figure out what they’re gonna do with an appliance. But once we get started, it seems to work pretty well.

The AC unit wouldn't come on. When the contractor came out, they said the issue was from the wiring. It almost backfired and caught on fire. Both of the technicians jumped away and then they submitted a claim. But I didn't get any feedback on what needed to be redone. When I called about it, AHS said that the claim was denied. But I thought the replacement of the unit was covered. I didn't get any paperwork telling me what was going on. I did get a follow-up stating I had to pay for $2,000. But the two guys that came out were okay. They were professional. They let me know what was going on. But I thought they would have wrote that in when it had backfired.

The contractor was very professional. They called in advance and then came when they said they would. I would recommend them. I’m completely satisfied. Take care of your American Home Shield policy.

The dial on my dryer stopped functioning. I could turn it and hit Start, but the dryer wouldn't start. The contractor came out and they replaced it with a good one. The tech showed me where it has a knob that comes out that's flat on one side and round on three quarters of the sides. The knob just slides on. The one that wasn't working was busted. He replaced it with one that had a metal thing that slid on to the sleeve and it works perfectly. American Home Shield has always been great when I've called them. I'm very pleased with them. People need this kind of coverage.

The air conditioner was frozen, and it overfilled. The water came into our garage because of it. I made the claim at 5:30, and the tech was there by 9:00 AM. The lines were clogged and he had to blow the lines out. I had a wonderful interaction with him. My experience with AHS has been pretty good so far.

We have seven policies with American Home Shield and we use it all the time. The response time is within 24 hours. Then it’s within 24 hours when somebody comes out. They fix the majority quickly and get out. I recommend it to everybody.

Green's Appliance did the repair of the ice maker on my refrigerator. But after that repair, we noticed that we had a water leak and it was coming from the refrigerator. So I had to call AHS back about that. I've had American Home Shield for a while now and they dispatch the people in a timely manner. This time is the one that's been the longest though because water leaks don't stop and wait for the repairman to get here. They got someone scheduled, but they're not scheduled to be here until Monday. So, I'm dealing with the water that's constantly leaking in my kitchen.

It was pretty easy to submit the claim when my dryer wasn't working properly. AHS got somebody out here, and then he said he was going to order parts. Then I got an email saying they couldn't get the parts, but it told me to go ahead and order a dryer. So I ordered a new dryer, and they delivered it. I don't very often have things break down, but when they do, AHS is pretty easy to deal with. My experiences with them were all smooth.

Tropical Pools was wonderful. The repairman called me within the hour and I've never had that experience before. He told me to send a picture so he could see exactly what was wrong. He showed up the next day with what he needed to fix the issue and within less than 24 hours, everything was up and running. However, I haven't had a refrigerator for four weeks now. The compressor has gone out of it so American Home Shield said they opted to replace the compressor versus replacing the refrigerator.

Everything went well with my claims with AHS. I used the service four times in the past year and the technicians that came over were very professional, very courteous, worked well with them and the jobs were done right. I would certainly recommend AHS. It's worked for me. The only downside was that, on two occasions, I called for different services and I had to back out of the program I was in and resubmit it again instead of just staying on the same site and then just clicking if I had another job to do. If there was just a quick way to just go from one request to another with the same call or the same online entry, it would be a lot better. But otherwise, the service is great and the selection of technicians was good.

There was a capacitor on the air conditioner that was out. I called American Home Shield, and the claim process was good. I'd recommend AHS. We haven't used it a lot, and when we do, most of the time, it's been on the air conditioning. It's been fine every time. It's been a good experience.

We've had several claims. One, our air conditioner wasn't working and it was 80 degrees. The guy didn't even respond to us for about 10 days so that was unacceptable. It gave me poor taste. Also, the dishwasher took four months to fix. We also submitted a claim for something else, and it took months to fix that as well. With our recent claim, the dishwasher stopped working. It was easy to tell American Home Shield it was happening, but we didn't get it fixed for months. They said that they couldn't get the part. I don't know if it's who they're hiring, or for the price they're hiring, or they're getting the cheapest help they can get. In the end, they're getting the money, but we're not getting timely service.

We've had American Home Shield for a few years. It seems like they split the contract into different sections. If I call for the washing machine and the stove, I would have to pay twice because I would have to have two people come out. But when we signed up for American Home Shield, they said, "Try to save it, if you can. One service pay for one call, you can fix two or three different items." We tried to wait until we get two or three items and do the claim as American Home Shield recommended. That way, we're not wasting our or the serviceman's time. When we tried that last time, the rep said we could do the refrigerator, stove, and something else but we couldn't do the dryer. It would have to be a different service call.

American Home Shield is excellent. They have been good at answering and taking care of my needs. I had no problem with the contractor that came for my garage. They were very prompt. They called me, asked for service and they were here the next day. The tech was very patient. He explained to me that the springs aren't covered under my contract and I understood that. He did the repair, so I was okay with that because it was just me not knowing that the contract that I had didn't cover the springs.

The service is very easy to use, and everyone is very professional. The tech that came out for my appliance issue was very good. He was very communicative about what he was doing and the timelines. He got it done pretty quickly. American Home Shield's claims process works well. When I have a claim, I just went on to the website and then, there's a bunch of categories there. I select the category that's closest, then typed in a brief description, and hit submit. After that, I’ll go with the confirmation, and then someone will contact me. We’ve used the service a few times. If something isn't working or breaks, it’s easy to get it fixed without having to worry about myself getting parts or having to do the fix myself.

Our upstairs pipes leaked so technicians had to cut through the ceiling to get into the pipes. They did what they needed to do. But the work is not done yet as I still have a hole in my ceiling and in my wall. They're supposed to send somebody out to drywall it. The only thing about the whole experience that I had an issue with was the length of time to get people to come out and work on my house. I reported this claim initially in February and the technicians finally got the pipes fixed two weeks ago. And it takes another three months to get the hole in my ceiling and my wall fixed. Other than that, everybody that I talked to on the phone as well as the technicians were great.

My central air wouldn't run. I called and made an appointment then American Home Shield took out my $75. They said I could call the contractor if I wanted. I just left a message ‘cause they were busy and then the next time I checked my tablet, they already gave me an appointment for Friday. The tech came and fixed it. After that, he showed me the part that was broken that he replaced. It looked like a little burnt up, sad looking can. Then it’s not a new unit and so I don't know what it's supposed to sound like. He checked everything before he left. He just said it's running. Well, I got my air and that's really important because if it’s gonna break, I want it to break before it gets red-hot outside. Overall, I would recommend American Home Shield. There's a gentleman that works for me from time to time. He's a contractor and he said that it's a good arrangement to have American Home Shield so I wanted to keep getting it.

The refrigerator was not blowing out, so the tech put a fan on. But it’s doing the same thing again so that must not been the problem. So I called and he was supposed to come back Wednesday next week. But when he was here, he was very polite and professional. He was good. So far, Home Shield has been good. If we didn't have it, it would cost us much more than what we pay to have the appliance fixed. But sometimes you got to wait so long for them to get somebody out, especially the summertime when our air conditioner broke down. So we just got a new air conditioner.

The water faucet coming out of the bathtub was stuck. The plumber who came out had all the tools. He knew what he was doing. He finished it up and left it clean. He did everything it was supposed to be done. I would recommend American Home Shield just based on the timeliness and the actual contractors they were sending out here. So far, there's been one guy that came here a couple of times for a dishwasher and refrigerator, icemaker. There have been one or two guys come in for my AC. The guys that American Home Shield is using are pretty much five-star contractors. Submitting the service request is too simple. You log in and do the service request. Then most of the time, a contractor or somebody is assigned within or less than 15 minutes.

The guy addressed the situation well. It’s something with the shower. When he was here, it wasn't a leak. But when he left, it was a leak. So when he comes back, I’ll let him know what I think it is. But all in all, he did a good job as far as putting a hole on my ceiling to see what was going on. It was a simple process. I'm a first time homebuyer so I didn't know that when you call for something to get fixed, that you need to tell American Home Shield all at that one time instead of calling for each individual thing because you would have to pay a deductible each time. But other than that, everything is fine. I should have also educated myself a bit better as well. I could have as far as knowing how it goes with the claims.

I went online and just made the request with American Home Shield that way. It was super easy. The guy who came for the rekey was nice.

I wanted a spring setup for my air conditioner and when I submitted a claim with AHS, they got right on it. They set up an appointment with a service company then the tech came out and took care of it. He knew what he was doing and I had everything ready for him. He went to work, got it done, and was out of here. Twice a year, I request service on my furnace and the AC. And twice a year, AHS takes care of it.

K&B HVAC came out to fix my air conditioner that wasn't working. There was only one technician, and he was pleasant and quick. This is the first service call with AHS where the contractor didn't come out more than once. My microwave needed to get fixed, and it took three times. One person said it was a part, and they came back and said it was something else. Then, AHS sent me another company that fixed it. Outside of that, if you call AHS, it's pretty fast. You can schedule a service online and have somebody usually respond within 24 hours. So, that's the good thing.

I'm having a problem with my electrical board of the pool. It's basically the control panel that controls the water pumps, the heater, filters, the salt cell and everything. I finally got around to having a tech be sent by the company and he said that he needed to replace that electrical board. One of the readings on the malfunctioning electrical board says no salt cell power. So, the electrical board is bad. It's not sending power to the salt cell, which is one of the dozens of things that the electrical board does. But since the words salt cell was in the tech's report, American Home Shield is refusing to cover it, even though I'm clearly covered for electrical and this is clearly the electrical board that needs to be replaced.

When I bought the home warranty from AHS, they said it would cover anything from the time I purchased it on. But they denied the claim I made on the air conditioning. There were three other units that I made claims on and I didn't understand why they weren't covered as well since it wasn't my fault that they weren't working. So, I've been talking to the person in charge of claim denials. In the meantime, I have replaced two units. The tech they sent out gave me an estimate of $30,000 to replace the two, which I thought was excessive, and I was able to get them both down for $9,300. So I wanted to be compensated for part of it at least and AHS just said no because I had already gotten them replaced. But you can't rent something if it doesn't have air conditioning or heating. So I wasn't very happy with the whole situation. American Home Shield should have paid for what they were going to pay for as per my contract with them.

Description of Complaint: I have been with American Home Shield for last 18 months. I pay them on time and in return I get nothing back. I have a rental property where the A/C stopped working. I called AHS for help. They assigned a contractor. 3 Days later the contract came out randomly without any notice. The HVAC guy from AHS said the condenser is shot, and cannot be repaired. After 3 days I call them to see how the situation will be handled. The Hvac guy says they are waiting for a new condenser to be shipped from AHS.

I have always loved American Home Shield and have used them for years. However, on March 3, I contacted them because my dishwasher was having issues. They sent someone out. He ordered parts and came back out to replace the parts. Still didn't work. The same contractor came out 4-6 times, replacing various parts. Finally they said they could not fix it. They sent another contractor out. He could not fix it. They sent a new contractor out, who has been out 4 times. It is now May 11 and my dishwasher still doesn't work. I have had several different contractors coming out, several different times. All this time, I have to deal with taking off work, and calling AHS many times, they will never let me talk to a supervisor.

The light that the contractor sent by American Home Shield repaired hung down from the ceiling and there was a big gap where it was supposed to be flush from the ceiling. They said they couldn't, but they didn't have any caulk with them at the time. So, they put some silicone, but the silicone didn't work. It looked like almost an inch and a half gap from the ceiling. That was when we asked them to come back out and take care of that, which they did. They did a good job. Because they explained the way the hole was and the wood around it, that they couldn't get it up any higher. They made a sincere effort to do it and they did the best they could.

Something was clogging the drainage, and the contractor was able to twist it and it's working now. They did good. When I had a claim for my washer last year, I couldn’t find a washer that was within the budget that American Home Shield had given me. So they have to keep up with the current prices for that. I had to add an extra $200 from my pocket just to get the washer that had the things I was looking for.

Submitting a claim to American Home Shield is extremely easy. But there is a trick. If you submit a claim and you don't know what's wrong, just tell them what the problem is and not what you think it is. Because the claims are submitted based on what you tell them. For instance, I had water coming into my basement, and I thought it was a leaky pipe. It wasn't a leaky pipe. But if I had just said, “I've got water coming into my basement,” they would have suggested how to go about fixing that or what the next steps were, as opposed to me just saying, “I need a plumber.” I did that. And I was like, “Oh, that’s my fault.” And not only that, but if you speak to somebody and you have more than one thing wrong, it can all go on one ticket as opposed to submitting separate tickets.

The first gentleman who came in was looking at my microwave and he was too short. I had to give him a stepladder to look at the problem. He wasn't being very detailed about it so, I didn't appreciate his service. Then, I had a young man come out here to look at my dishwasher. He said it needed to be lined and he also made the statement that it was too old. He said that they would probably fix it or replace it.

The fan is set to off, but it would come on randomly throughout the day. American Home Shield set me up with whatever that company was. And then, there was a guy who called me. They told me when they were coming out. It went smooth. We had one guy come out. My wife was there and he explained it well. The guy changed the filter, did a couple of things, but it didn't solve the problem. I put something to have them come back. I was able to meet the guy. And we were up in the attic. There was a little switch. He explained this is a feature that they put into newer homes where it vents in outside air randomly. If you have it on, it just vents in outside air in, just to keep pressure in the house. He fixed it. He flipped the switch and that was it. It was a good experience for us.

I've always had American Home Shield. They did a great job on the latest service. Having AHS has been beneficial to me. If anything goes wrong, you're covered if you have a home warranty. It's important just like car insurance, health insurance or life insurance. It stinks having to pay monthly, but when it comes down to it and something bad happens, just like we pay for health and life and car, it becomes valuable.

Two of my friends got AHS and they said that when they had a problem with their pools, the repairs were covered. AHS sent JWC Pool to them and they both loved the tech. They said that he was great and that he went above and beyond. At the time, I just put in a pump and it cost $800. But with AHS, $800 would be one service for the year. So, I signed up with them and got the contract for 1,200. After I did a couple of things to make sure I liked it, I took a contract out on my second home.

I've had some issues with some contractors in the past, but when I file a request, the same company that usually works out for me comes out. Sometimes it may delay my service a day or two more, but it's been okay. Recently, my sump pump wasn't working correctly. Brick Street came and they were able to fix it. They've been in the house about three times and I'm very pleased with their service, so I request them when I have a plumbing issue. I'm satisfied and I'm usually getting my issues resolved with American Home Shield.

The first time that I used the service was better than I expected. My daughter was able to meet with the person that came over the first time. She took my instructions, but she forgot to mention a segment. We kind of waited until there were multiple things wrong with the dishwasher. But unfortunately, she only mentioned one. The guy was nice enough to take the other issue and included it. At that point, it was a third trip out and he corrected it. I was appreciative of that. I would definitely recommend American Home Shield. It was recommended to me and it was something that I decided to act upon. I was very glad that I did. It was a good first experience.

My air conditioning unit was not cooling. The tech had to order parts and then he came back after a week. But my unit broke again and we're waiting on parts again.

The tech that came for service was very professional and nice. I had a stoppage in the bathroom and also in the kitchen. The water wasn't coming out properly. He knew what he was doing and he did it and didn't take long to do it, that was fabulous.

We had an air conditioning problem and I was calling American Home Shield every day asking what was going on. They told me that they didn't have the parts. It took five days to even okay some of the parts and then they still needed one of the parts. Then they texted and said that they would get a part on Monday. But that would have been over two weeks with no air. So I called an air conditioner guy and he drove over the same day. He said he had the part in his truck and he fixed my air conditioner. So American Home Shield had us in 91 degrees for nine days without fixing it. I am not happy about.

The plumber was here when he said he would be and did good work. We have pumps attached to the water heaters and one of them had rusted through and started leaking. We had to turn off the pump there, had to get a whole new pump and installed that. It took a little time to get the part but he was good about getting it in as soon as he got that. We also called out the furnace folks to repair a solenoid and they were fantastic as well. I'm glad we went with American Home Shield.

We've had a few different plumbing issues with our downstairs bathroom and Pipe Down Services came out for a clog. With the home warranty, home repairs that could be major are very affordable. That $75 fee is very nice when it comes to large projects that I don't have time to deal with myself.

I've always had very good outcomes when American Home Shield helped us. So I will always try to have them.

The refrigerator freezer stopped working, and they ended up having to replace the whole unit. It took two and a half weeks to get the unit but everything has been working fine so far. American Home Shield has given a satisfactory service. The claims process is pretty good. But a problem here in Augusta is that we're so small and we don't necessarily have service people that are nearby. So it sometimes creates a problem for getting somebody out here.

Sometime last fall, the upstairs unit stopped working. It would still be blowing but it would be blowing hot air. United Air Temp came out on numerous different times and replaced several different parts. The system seemed to work. We had an actual winter in Florida so we weren't running the unit as much. United Air Temp started having to come back out because of the same issue we had. We had the unit set for 78 and it was 86 degrees. I called AHS and had to pay another service fee. United Air Temp replaced the same item that they had replaced in the fall which felt was a little weird. But I can only go by what they tell me because they're "the professionals". That seemed to be a fix for a few days. But the unit stopped working again so they had to come back out and replace some T21 hard kit because they were thinking it might be the compressor. They've done a couple of different things but had to come out again.

Having AHS gives me peace of mind 'cause we're on a fixed income now and we have a brand-new home. So, everything is new within five years. It's just good to know that if something goes wrong, we have it. We recommended it to two of our neighbors and they've already signed up. We made a claim recently and the technician came out and checked everything. There were several things that were wrong that were causing the problem and he repaired them. It was the ice maker was freezing up and not producing ice, and then it would make this really loud sound periodically.

The washer would not go into agitation mode. I filed the claim online and Sears came out. They put in a new part in the washer. It works fine now. But it took too long to get the part.

Purchased a home owners insurance policy for a home purchase in October of 2020 and have had several issues with items in our home that were advertised to be covered under the home owner insurance policy, after calling to make the service request American Home Shield proceeded to inform us that all the items fell into different categories and each one would require a $75 dollar service fee.

Updated on 05/14/2021: Please see my previous review. Robert says he will get back to resolve issue, but there is no Robert. The company replied quickly on this site, and I responded as well. Guess what, no call or follow up. Just another disappointment and lie this company is known for.

There was water underneath the sink. We ended up having to change out the faucet then we had lots of blowers in the house to dry out underneath the sink. The contractor pulled out the dishwasher so they could dry behind it and I need somebody to come back out and reconnect my dishwasher. I contacted American Home Shield yesterday and they said somebody would call me but they have not. But I have peace of mind having American Home Shield and I'm very satisfied with them.

I had great services in both of my houses from AHS. Recently, a tech came out and fixed the AC. I also had a claim on my refrigerator that was leaking water, so something froze up. A young man came out and took care of that. And now, everything’s perfect. All in all, I’m glad I switched over to AHS because I was with another company before. I was paying the money, then when something would break down, they wouldn’t fix it. Then, I had a technician come out to fix my door and he told me about AHS. I called them right then and got hooked up. I’ve been happy ever since and everybody’s been really nice.

The dryer started making a horrible screeching sound and was rocking. American Home Shield got it dispatched out and we got a call from the company right away. They got it scheduled for the very next day. They weren't able to fix it that day because they needed to order the part but they were back in three days and got it fixed. The claim was addressed great. Requesting service from AHS has gotten easier. The last couple of times we've had to call them, we've had a repairman out quickly. So we've been happy with the service from AHS. It pays to have the warranty. People will see it as a monthly cost and think it's too much, but we've been able to keep our older appliances. I understand from the servicemen that the older appliances are better built and you don't want to get necessarily new ones if you can, at all, avoid it. We've been able to keep our older appliances going with the warranty program. So, I recommend it to anyone.

The tech was professional. He wore a mask and was super friendly. That experience was okay. But I'm having some difficulty with American Home Shield now on another claim. There was a problem with a washer and dryer. It was an ongoing problem and that was solved. So, for having to deal with that for so long, they gave out coupons, which was for two free service calls to have to use. I used those. Now, they're saying that there's a fee due.

A front aisle of my stove was out and GE was doing it. They told me since they had replaced that thing, I was supposed to use their warranty so I went to use theirs. When their repairman came out, he said, “No, that's a separate issue. You gotta cancel that ticket and redo another one.” I did that and this was the beginning of March but I had an appointment for March 29th. I was out of my stove for about a month and a half. When I called to verify my appointment for March 29th, they said I didn’t have one. They canceled that appointment. When I called American Home Shield, they switched me over to FNA Appliance Repair and I was fixed within five days. I've been with American Home Shield the last five years and I only used them a couple times but it's been a great experience. It's a must to have a backup plan. If you get one of these major repairs, what would cost you at American Home Shield for a year could cost you that one time.

I had two toilets that were acting up and I put the issue in online to American Home Shield. It was responded to with a text. They reached out to DNS Plumbing and because I didn't have any patience, I called DNS Plumbing in the morning to see what their schedule was. They were easy to work with. They came out and replaced the toilets. The co-pay or the visit fee is steep when you add it to the monthly fee that you pay American Home Shield. But I get it. Everything has gone up in price, so I'm good with that.

There was a broken fan in the rental house and they replaced it because it couldn't be fixed. That was the first thing that's ever been replaced. They usually just fix something.

There was one service for plumbing that got a little expensive, so I didn't go with American Home Shield. But there's been two air conditioning problems and it's been a different air conditioner each time as well as a different tech each time, but they all did great jobs. They were in and out of here in five minutes and fixed it very quickly.

The contractor came and installed what I asked for and didn't have any issues. I like the convenience of having American Home Shield instead of paying full price for stuff. If you have a house that was built in 2000 or older, that $50 a month is a small price to pay instead of paying $7,000 for a HVAC system.

The tech explained everything that was wrong and he was very good. But I'm disappointed that American Home Shield does not offer more credit when Freon needs to be put in the air conditioner. Two years ago, I had to spend $300 on Freon and evidently, there was a leak that was never fixed. Now, I had to spend another $500 to put more Freon. American Home Shield gave me a new air conditioner and they never offered me the choice of upgrading it so I wouldn't be faced with the high cost of the Freon. Other than that, they've done everything I've needed them to do for me.

Nussbaumer Plumbing has been out a few times in the last few months. One reason was to replace the garbage disposal that was acting up. They ended up having to replace it. I asked if they would need to come back and order the garbage disposal. The technician said, "No, it's here." I had a new disposal in 20 minutes. The technicians were very nice and professional.

American Home Shield called us, they explained most of it, and the customer service is good. The gentleman we talked with when we initially bought our house was knowledgeable. He was honest and that's what I like. Our washer broke and the tech said, "Hey, maybe we'd get you a new washer." It would cost too much to fix it. So I have my new washer and thank God. It's smaller but I don't need it to be huge. My kids are grown now, so it works for me. It's a trusted brand and I'm cool.

The tech was friendly and seemed to be sympathetic to me. He was exactly as I expected him to be. He figured out immediately what was wrong, went on the roof and checked the unit on the stairs, as well. He fixed the issue and left. Submitting the claim was quite easy and it was fast. It hasn't always been that way, but I don't have any complaints this last time.

Somebody came and looked at the unit and claimed that there was a water sprinkler, they damaged the unit. But I don't have any water sprinkler next to my unit. So somebody is going to come in a week to look at it and give me a second opinion. I'm not really satisfied with the services from American Home Shield. One time I wanted to change my garbage disposal, they gave me a different size of garbage disposal.

I had two appliances that needed to be serviced. GE didn't do multiple claim requests at one time so they ended up not doing it and we got the claim transferred to someone else. I highly recommend American Home Shield. I have never waited longer than maybe two days to get someone to come out here to fix whatever was broken. They're very prompt. Most times, the contractors even ask can they come early if someone cancels which I really like. Everyone that has come out has been very professional all the time. They always clean up after themselves.

The water dispenser was making a loud, ugly noise and was not dispensing the water properly. It would come out in spurts. It was so loud that people in the household thought it was like a machine gun going on. Within minutes of me filing a claim, American Home Shield sent me a text telling me who was going to call and within an hour after that, the servicing agent called, set up a time and came by well within the timeframe. He looked at the dispenser, told me he would need a part and that when he received the part, he’d call me and set up another date. That was exactly what happened. While I had him here, I asked him about some other issues with the refrigerator and the fact that the racks don't stay up in the freezer. He looked at it, and he told me that it looks to be a design issue. In terms of the issue I called about, it was handled in a very expert way.

I'm very pleased with AHS. It's been a blessing to me. I haven't had any difficulty with submitting claims. Everyone has been very kind to come.

The tech that came out for the AC was the nicest guy. He checked my son's room because it was really hot. He said it was because of his gaming equipment. But everything else was fine. He did the summer checkup too. I also asked him in case my air conditioner goes out, what would I do. He said that they would come out and repair it. They would try and try to fix it before I had to have a new one. Everything I've had with American Home Shield has been great. I can't afford not to have them. If my refrigerator went out, I couldn't afford to buy a new refrigerator.

The contractor came right away. It was just a leak in the pipe. It's a hidden leak and the repairman found it right away. He had to fix underneath the sink. He changed the piping out. He was very good and nice. The repair saved me from probably getting a busted ceiling and it saved me money and aggravation time. I recommend American Home Shield highly. I talk about it all the time.

My water heater was leaking and I saw it was a really good opportunity to do a claim to American Home Shield. It went pretty good. I understood everything. The guys who came knew what they were doing. They were really good. They're really good professionals doing what they were doing. They replaced the water heater. They installed a new one. I paid like $650. I'm pretty satisfied overall.

The garage door was broken and we couldn't get it to go up and down. Wire Nutz Electric fixed the issue the same day. They were prompt and did the job. I'm very happy. I’ve had American Home Shield for almost two years and I like the ease of use and the cost. It takes a little long to get ahold of people from AHS sometimes and I'm sitting on hold for an hour or two. But other than that, I like not having to pay extra expenses to get things fixed.

The AC wasn’t working and the two guys who were here were very good. I didn't have to pay as much for the claim so that was an advantage with having a home warranty.

American Home Shield was good about the claim except for the waiting time. It took almost a whole month to get parts for my refrigerator this last time. I’ve yet to have my refrigerator complete because they're still waiting on an icemaker. Aside from this, I also have a claim for the stovetop. But I would recommend AHS especially for people who work away from home. We have unexpected things at times. So, it’s peace of mind that you have that coverage in case something happens.

The contractor followed up with us before the appointment to let us know when they'd be here. They knew their stuff so they were in and out pretty quick. American Home Shield is definitely worth the investment and filing a claim is easy on the app. The hardest thing that I've run into before was not knowing exactly what the issue was. I can say it's our refrigerator or our pool or whatever the case may be but when it's anything beyond that or what part of it, I don't know. We've had a couple of issues in our last house and I didn't know if it was the disposal or the dishwasher or it was multi-parts somewhere in the plumbing and I don't know where it was. With our pool, the spa is included. Trying to figure out was the issue the pool, the spa or the heater was difficult.

We have a fridge freezer, the fridge is on top, the freezer is on the bottom, and the freezer was causing ice to collect and it was becoming a challenge to use the drawers and close the freezer. We called American Home Shield and they gave us the list of providers first. While I was on the phone, I Googled and when I saw the stars that were associated with the review, I asked them to send me someone else. So, they sent me this company. They were very easy to work with.

American Home Shield is usually quick about service requests. I normally get a call back. With my plumbing, what they did was perfect. The company that came out was wonderful. However, my dishwasher has been broken. I've been waiting for a month now or longer. AHS ordered one part for it, it came in a week and a half, it's still not working. They're trying to find a motor now, which is the stupidest thing because the dishwasher is old. It would probably be cheaper for a cheap dishwasher than a motor. I'm waiting on that. I haven't heard a word back from anybody. I even raised my deductible to $100. So they came out and I've got nothing back on them.

My experience with AHS is going well. I just had my washing machine fixed. They had someone come out and fix the machine, and then it's working fine. I also had a claim for my water heater, but with that claim, I ended up paying $400 out of pocket for it because my water heater was more expensive. Also, when I first started, American Home Shield was only $60. Now, it's close to 70. Then, the service fee was only 75. Now, it's $81.

A week after I bought the house, I noticed that water was coming in the basement. So the contractor came out and they prodded the sewers and then they redid the pipes. When they redid the pipes, the water was backing up into it but they fixed everything. They came back out twice but it was repaired within a week.

We called in for our furnace that wasn't working. We had a great experience when Oasis came out. The tech did the check and the repair. He told us there were other things that seemed to be wrong with our system. My AC is blowing good now. We had another air conditioning company come out through our own and it was not the service that we received with Oasis. Oasis went above and beyond. We were highly satisfied with their service.

The first service agent came out, evaluated the condition of the icemaker, said that they would need to order the appropriate part and would return to install it. The new icemaker was installed this morning but I would need a couple of days to evaluate whether it's operating at its supposed capacity or not. The service from the contractor was excellent and I would recommend American Home Shield. They have lived up to my expectations and promotional material, and I have had nothing but positive interactions with them.

My washing machine stopped full of water and it wouldn't do anything else. I called Lowe's Appliance and told them that I was filing for my warranty and asked if they could come out that day. The tech said they could come out first thing in the morning. So I called American Home Shield and told them that Lowe's Appliance said they could come out in the morning.

We availed of a tune up service and when I called the number of AHS, I got a return call within a short time. Then, the people that I've contacted called me and told me to set up an appointment. The tech who came out was very punctual and he did what he said he was going to do. He said he checked the unit, the compressor, and the fluids, and he did an excellent job. The only problem I had was that day, my wife was having open heart surgery, so I didn't really get to spend a lot of time with him. But he was very quick and it was a great deal.

AHS was good and the technician who came out was great. The microwave was spinning, the light was on, the humming noise was there, but the food did not heat up. The technician ended up fixing that. He ordered the parts online then once the parts were at his place, he came and replaced those the same day. I was very happy. I like the whole process. I didn't have to spend too much time chasing after people.

I usually do my claims online and American Home Shield would get back to me in a couple of days. The process is fairly easy but I wish they could send the same technician out for a repeat callout. Other than that, most of the technicians have been here on time, were professional, and took care of the problem. Technicians came out when I had a problem with the extractor and they fixed it. American Home Shield is worth the money and homeowners should get it because one cost of repair can cost a lot of money.

The drain from the kitchen sink clogged and when the plumbers came out, they had a water jet available but I don't believe they used it. Either they had a more powerful snake or larger snake, and they didn't even know what was clogging the drain. But when he got done, everything's been fine. We've had a couple of other issues along the way and if we call AHS, they respond. We have filed claims for the heat pump and the main drain. Then we had a claim for a sewer drain after we first moved in and they were able to send somebody out who recognized the problem, but it was something that wasn't covered. Then they sent somebody out for the dishwasher when it wasn't working correctly and they fixed that. So, AHS gives me peace of mind.

American Home Shield's policy say that they will pay up to $1,000 per year on the well and that they will find the contractor for it. But they’d never found a contractor that called me back. They would not allow me to select my own contractor. My tenant was without water for three weeks. I had to pay for the tenant to be in a hotel room. American Home Shield was very difficult about it. They wouldn't return my phone calls. I had to wait on hold for a minimum of two hours each time that I wanted to talk to someone. It was just a pain and impossible. So it was very, very difficult to deal with them. That's the second time I've had trouble with them of that kind.

The website is a little funky. I managed to work through it but the problem is that I had one type of plan which gave me access to one website. Then it was switched to a real estate warranty which gave me access in a different way. My biggest problem with American Home Shield is I can't seem to get a copy of the contract to tell me what I'm covered for. They keep charging me $75 for each request. It cost me $75 for someone to tell me that the missing remotes on my garage door opener were not covered.

I liked the claims process because it was all on the web. So, there was nothing needed. I filled out a form and then, they communicated through email. So, it was very easy. The technician was very professional and he wore protective shoes so he didn't dirty my floor. He was able to fix the appliance the first time. I've had American Home Shield for six to eight years and I've had very good experience with them. I have it on my rental property as well as on my main property.

I had no oven on the range and then the dryer did some weird stuff all the time. The technician that came out was great. I had worked with him before. American Home Shield just replaced both but the timeline was a little bit rugged. One was supposed to be the 25th, and the other one’s in June. Overall, they're very accommodating.

Our water heater was leaking. The tech was very nice and respectful. American Home Shield had to replace the heater but I didn't know that I had to pay $625 out of pocket. I wish that American Home Shield lets me know what is not covered so I won't be caught off guard. They can't do that though until technicians check the problem. Other than that, there is an advantage to having a home warranty. A lot of times, you don't have the money to go out and cash out. Whatever the warranty covers, you're covered on replacement.

The biggest benefit of having AHS is that most of the major things in the house are covered with a minimal fee. Recently, I submitted a claim with AHS for my AC. One of my units wasn't cooling. The techs came, cleaned it out and fixed it. They had to come back because the unit had frozen over so it had to thaw. Then, they came back at their earliest convenience, which was about two days later. The AC has been working great.

I liked being able to set everything up online. We’ve called a few times when we were not sure how to put it in the online system and the American Home Shield reps have always been nice and friendly when we've called. Recently, the contractor replaced the garbage disposal and they did a good job. The tech was very professional and friendly. He did everything that he was supposed to do, and answered all my questions. It's nice to know that I just have to put in the $75. And then, the warranty will cover everything else. I'm about to renew with AHS for the third year.

I received the email that American Home Shield sent out and I clicked on it and made an appointment for the annual maintenance for the air conditioning unit. I was able to pick my three options for available day and time so that worked out better for me. Then, the technician on their side looked to see which of those three was good. They sent me something back to say what day and time they would be coming. The tech from Myers Comfort Specialist came out and he was very polite, professional and courteous. My home is only a year and a half old, so it’s practically brand new. The tech explained to me everything that he had performed and everything looked fine. He did not find any issues with it.

The lock wasn't working on the dishwasher. I submitted a claim through American Home Shield. Then the people that they contracted with called me and we set up the service. They had to go out twice but it was fine. They had to diagnose it and then go back with the part. American Home Shield's customer service is good. Once they put you in touch with a contractor, their job is pretty much done. But that's fine.

The ice maker went out on my refrigerator and after I submitted a claim with AHS, the tech did something over video. Then, he had to order a motor and he came out about a week later. He put it in and he was pleasant. So far, the ice maker has been working okay. I've been with AHS for a while and I like that you don't have to pay the whole thing to get something fixed. I've been pretty happy.

The contractor didn't get a chance to repair anything on the refrigerator that wasn't working because the parts aren't available. They're now in the hands of American Home Shield. I've spoken to people but they've sort of given me the runaround. It's in the department that's supposed to provide approval if a replacement is going to be done or not. One department says it's okay to get a replacement, another department says it's not, and another department says they still need to try to find the part. In the meantime, I have no refrigerator. All the food is spoiling so I have to use it as quickly as possible. Anything that's frozen is thawed out. I'm feeding one of my kids a pizza that's totally thawed out from the freezer.

A guy from Chadwell Comforts came out after we had Fast Response Heating and Cooling. It was a big to-do. The guy at Fast Response was trying to sell me a new unit and once I found about that, I contacted American Home Shield. Whoever the guy was that came to my house was on the phone talking to someone in my kitchen, stating that the home warranty would pay $3,200 toward a new double unit, the air handler and the air conditioner. Then he proceeded to tell me that their unit, which was a Goodman, was $11,000. And after the home warranty paid the 3,200, I would still owe them $7,400. I told him I was going to have to go rob a bank if I agreed to that. That was crazy and I told him that we had to think about it. He said to let him talk to the home warranty and he'd get me my new unit in here. He also said that they could do it Tuesday but I told him that I'd let him know.

AHS is expensive and they don't cover our basement sump pump. But when I called in a problem, submitting the claim was easy and he issue got fixed. One time, I had a problem with a Moen faucet that I had. My wife was at home when the contractor came and he said that since it was a Moen, we'd get free replacement parts. He told her to let him know when we get them, then he'd come and install them. But that was it for the $100 fee and he left my wife hanging. So, I was not happy with that. When I checked, they didn't have the replacement parts. We were also told that since we were not the first owners, they weren't going to provide anything except a new faucet. So, I canceled that appointment with American Home Shield and had a local plumber install a brand-new one.

The door wouldn’t open and the contractor said that it was electrical. They resolved it, and that was it.

Recently, the swimming pool pump motor was making a really bad grinding noise. Water wasn't circulating. There was an air leak and when I take the skimmer off to take the leaves out of the pump, it wouldn't seal properly. The tech was good. He came when he said he'd be here and he did the job. We've had American Home Shield in all four of our houses since the middle '90s. They've come work to work on the air conditioning, the oven, and the refrigerator. They generally know what they're doing. We started with a $35 service call and now it's up to $75. Then we still have to pay a monthly fee. But, it's good to know that the warranty is there. I'm happy with AHS. I call them at least a couple of times a year and I'm glad I have the service.

The claim worked out well. AHS shot me the name of someone to contact and I contacted that individual. He picked up right away and was out the next morning. He was cordial, helpful and very prompt. I would recommend AHS and tell others that our experience has been good so far.

We initially wanted someone to come out to the house because there was leakage from our apartment into our neighbor's apartment. When we initially got the plumber out, he couldn't go into the neighbor's house to find the cause. We asked him if he could try and find the cause from our apartment because there wasn't anything obvious. So he went around the house, and he said it was probably coming from the toilet or the bathroom. He did something there and then he left. But our neighbor told us that there was still leakage coming down.

American Home Shield's app makes the process super easy. It's super efficient. American Home Shield has been good with booking everything through their vendors. Then they do get back to me and schedule something within the next couple days. But the problem is that nothing is actually fixed. I have a problem with their second party vendors because the issues are not being resolved.

The oven’s problem was when you're baking, it suddenly shuts off. The tech that came said it was the temperature sensor that was the problem and the motherboard. He said, “I'm gonna tell the warranty if they can order the parts. If they can, then I'll come back and put it on. If not, they will call you.” He called me back and told me American Home Shield was able to get the parts. He came back and installed it. American Home Shield was recommended by my coworker and it's perfect. I would again recommend it to another friend because I’ve tried it myself. I don't have to pay out of pocket. I already did my AC tune up too and paid $150 for our two units.

I have been with AHS for at least 10 years. The service has always been on point until recently. I agree with the person who spoke of speaking with someone overseas. There was a huge communication gap which caused problems with the service. She would have to go back and clarify what she told the contractor after speaking with me. She also set up for me to pay for a follow up service and didn't understand when I was telling her when one contractor came to fix the toilet he also found the leak was actually coming from a sink a previous contractor had worked on.

My hot water heater started going out, and I wasn't getting enough hot water throughout the house. The guy came out and looked at it, and he got back with the people about whatever they discussed. When he came back, he replaced everything. He was very professional. What he did really helped. I got plenty of hot water. We can all take bath and have hot water. Everything’s fine. I like American Home Shield's service. I like that the policy covers everything. It's real easy to get service. The service is real nice and fast. They come out and handle their business and do what they need to do. I even referred American Home Shield to a few people myself.

I've had other claims in the past and they’ve all been my air conditioner. My first one, when I called back, I told AHS that I did not want that technician anymore. He wasn't very friendly and kinda dismissive. Recently, my air conditioner wouldn’t work and the tech that came got the job done. He had the part with him and he changed it in there. I'm satisfied with AHS.

I hate when you talk to American Home Shield reps, foreigners on the other side of the pond. They don't understand the mechanics. They ask you everything four times. You put the input on the phone and they still ask you. But the other providers that American Home Shield uses are good.

My house is 15 years old and I wondered what was gonna start breaking. There is the furnace, the refrigerator, and all kinds of stuff on this house that are probably getting toward the age of breaking. We've had American Home Shield for two and a half years and we have used them several times now. I had my AC system installed about three years ago and every year, it needed to be refilled, which didn't seem right to me. The original company was going to charge me $650 to do some kind of pressure test. But I had Americans Home Shield so I called them.

Sears came out for our washer. The repairman said that it might have to be replaced. They had it replaced within a week. We're very happy. American Home Shield was really prompt and quick.

On my recent claim experience with Sears Appliance, things went better than I expected. The tech was very knowledgeable, provided good options, and I liked how American Home Shield sent emails with recommendations for the appropriate ones. They replaced it, and it was as easy as clicking on a button to have it done. The service people did a great job. Everyone has followed up with like, "Hey, we're 30 minutes out." That was very good communication. The claim was all handled very well. Do not hesitate to get the service because it's kind of benefited us. It's good for new homeowners.

I have an AC heating unit and it's outside. That entire unit was replaced in December by Southern Comfort HVAC. In March, the brand new unit went out again. So they sent this company back out, but they said it was a part. They ordered a part, part came in, they replaced it and that wasn't the part. That didn't fix the problem. So then they said it was a gas pressure problem and they said I had to call my gas company.

AHS keeps inching up on pricing every year. But other than that, they usually take care of me. Sometimes, it takes a few trips, which is hard for me because I work. But overall, it's been good for me. For my recent claim, AM-PM came out and was excellent. The tech was very friendly and timely. He told me what time he was going to be there, he was there. He diagnosed the problem. He must have sent in the report the same day because the next day I heard back from AHS letting me know that they were on it.

I called AHS when I had an issue with my air conditioner and that process was real easy. Then, I requested for Jack Kiefer to come out and AHS said it was fine. The tech fixed the problem. I love the guy.

The initial issue that I had was that the garbage disposal wasn't working. I've had work done before by the vendor that American Home Shield sent out. The tech has done a great job. He fixed the garbage disposal this time around but the rubber wasn't sealed properly. So it leaked underneath my sink. I called the vendor and couldn't get ahold of them. I also called American Home Shield twice to get somebody to come back out, which was really excessive. It took about four days to get somebody back out here. That's a big issue with the service. To me, if they come out and fix something and it causes another issue, they should come back around. But I had to do another claim. It was a cumbersome process. In the meantime, I've got to address the leaked water underneath my sink. But that could have been mitigated a lot sooner.

My stovetop is not functioning, it's to be replaced. I received a portal from AHS but the stovetops on their portal that fit my stove space are all out of stock. So, that then is the problem. The washing machine has been repaired. I was surprised that the washing machine was not replaced because the technician initially said it was going to need a lot of parts and take a lot of time. He felt that AHS was gonna replace both, so I was surprised when they didn't replace both.

Integrity fixed something upstairs that had come undone with the AC and they put Freon in. Two Sundays ago, we woke up to find that there was a leak coming from near three holes they made. I called Home Shield right away and the Integrity guy came back. He said he would get back with his boss. We were waiting on them to come out but then I found out the past few days that Home Shield had canceled the claim. I called the contractor back and I'm still waiting to hear from Integrity to see what they can do to get in touch with AHS all over again. I'm not too happy about things until this gets fixed. Up until that point, everything was fine.

One of the faucets would leak. When I turn it off, it continuously drips, so I have to turn it off underneath the sink, and that's when I called in. USA Plumbing had to change some kind of thing within the faucet. Everything is fixed. My cold water wasn't usable, now I can use it. People definitely need American Home Shield.

One of the racks in the dishwasher broke and needed some parts to fix. The gentleman came out, diagnosed the problem, and ordered the parts. He came back a few days later when the parts arrived and installed them. He was knowledgeable, courteous and friendly. He did a great job. I would 100% recommend him and use him again. American Home Shield is pretty easy to use. We also used them for the icemaker on one of our refrigerators and it was taken care of. I like the confidence in knowing I’m covered if I have an issue. But I wish it covered wine refrigerators as ours just went toes up. Other than that, we're pleased with American Home Shield and we plan to keep it.

We had two claims within 30 days. The one that didn't work out was with On Time Plumbing for a circulating pump that was making noise and not circulating water from the water heater. We had turned the pump off 'cause I didn't want to create any more damage. On Time has been here over the years and they have always been terrific. The two guys they sent checked the pump, turned it on and they heard the noise. They checked that it wasn't circulating the water. They turned it off and said they'd have to get American Home Shield's approval to replace the pump. They tried to call American Home Shield while they were here, they claimed they couldn't get through to them. So, they said they'll have to make a report and they'd get back to us. But, they did not.

When the tech came he called. Communication was great. He said a junction box needed to be installed which was aimed at springing it up to cool. Because the issue was the whole wiring, he had to call and find out whether American Home Shield would cover it. AHS said my claim didn't qualify and then they charged me the service fee. The tech didn't do anything. Do more research and find something a little better.

The timeline that took for someone to first come out and look at the issue was not the best. Besides that, the individual that came out to do the repairs was professional. He looked it and knew exactly what he was doing. He needed to order a part. He did everything before he left. He requested through American Home Shield to authorize to get the part and he validated that before he left. It took about a week or so for the part to come in. But as soon as the part came in, he came in and put it in. It took about 45 minutes from start to finish. It took a little longer to get someone out there initially, but the work is always professional so far. So I would definitely recommend American Home Shield 100%.

I'm so upset with American Home Shield. My husband and I are currently looking for another home warranty company at this point. We had Nicor Home Service before we switched over to American Home Shield. We switched over to them because I have a relative who thought they were good company and they could save us some dollars because we were looking to do some cut back in our budget. But I told my cousin that was the biggest mistake I ever had because you get what you pay for. I was paying a little bit more for Nicor but I was pleased with their service every time they came out. With American Home Shield, it's been an issue from day one. Every time we call, we have an issue. Either they can't fix it or there's nothing wrong, and then we have to pay $125 out of our pocket. So we're not really saving anything. We're in worse shape now with American Home Shield than we were with Nicor.

The guy that was here did a good job on tuning up the air conditioner and he was professional. I turned on the AC before he got here to see that there was nothing wrong with it that would have to be serviced and it was working, so I had turned it off. But when he got here, he turned it on, washed the condenser, and did whatever he was going to do to the unit. In the years I’ve had AHS, they've replaced the dishwasher and the refrigerator. They've also come out and done other things that needed to be done, so I have no complaints.

We've been able to get our repairs done that we needed and in a fairly quick time frame with American Home Shield. We've had people come out a few times when we've needed service and everything's been taken care of. The only issue we've had is there was one service provider who came out last year who told us one thing and then told the warranty company something completely different, and it was going to be a huge charge, so we asked for a second opinion. The second opinion was a very minimal fix and everything's been fine since then. Then we had another issue with one of our other AC units and American Home Shield tried to send the same person out that we had an issue with before. I told them I don't want that person out here ever again. They were able to get somebody else out. J&J Mechanical came and did a great job, so we've been satisfied with it.

My furnace would try to turn on then it wouldn't fully circulate heat. I did a claim with American Home Shield and with their online tool, it is super easy to select what you need help with. You just go through the prompt. Somebody then contacted me that day. It was a local company. Their technicians knew what they were there for and they knew that it was a home warranty situation. They had to come back but that was easy too. There was another button to click on the home warranty site to re-engage the same company. I called American Home Shield for an electrical issue as well. Technicians came out and fixed the problem. I didn't have to pay anything so it was good.

We had two claims and J&M Cooling was great and communicated well. But my dishwasher was also broken. I had to constantly reach out for updates and when the vendor was coming. I did all the work. So, the communication from the vendors could be improved. Another thing is, we were looking at the renewal notice that came from American Home Shield and I noticed that the air conditioner units are only 1,500. I wish that AHS could pay a higher price on the policy for more coverage on things like that.

The oven was not working. The contractor called right away and got a technician out. He came early and got it done in 20 minutes. It was great. I'm happy with American Home Shield. But they're having some problems with their online application. Normally, you can go into your account, and then at the bottom it'll say "Request Service." Then it will go to that link, and then you can put your information in and do it online. But it has not been working. I had mentioned it to them the last time, and the gal did walk me through to get to the right link so that I could do it myself. But it's still not working in the account. So I always have to call. When I go to write my review, the link does not ever show up. So you can't write a review. I contacted American Home Shield and the problem is trying to get to somebody who's in IT that deals with that stuff.

The ice machine wasn't working and it took a week to get an appointment. Appliance Wizard came and they fixed it. I just wish there was a way for me to set up specific contractors. Right now, I just have to call and wait and get somebody on the phone to specify a specific contractor that's on the American Home Shield list. Nonetheless, I recommend them to people all the time.

I had a plumbing claim and AHS jumped on top of it. Draingo of Alabama came out, they asked me what was going on, and they got to it. The repair didn’t take but 10 minutes and they fixed the issue. It went smoothly.

I had a claim for the stovetop and another claim for the oven. The oven got resolved but they're still gonna fix the stovetop. Originally, 2 Bald Guys thought the issue with the stovetop was a switch. But it turned out not to be the switch. It turned out to be a part that had to be replaced and they don't make the part anymore. So American Home Shield offered to replace the actual glass stovetop and get me a new one. It was delivered, but 2 Bald Guys has to come in and install it. Now we have a date set for them to install the stovetop. Overall, 2 Guys did a great job. They were friendly and quick. They did everything. They wore masks, and they were polite and informative when I asked them questions.

I’ve used American Home Shield about five times in the three years I've had the house and every time, I’ve been happy. I was thoroughly impressed that I could add more than one item we had to a claim. The microwave came up at the same time the washing machine went out. I was happy about being able to take care of both. Prior to the guy visiting my house, there was great communication from his company as to what to expect and timing-wise. The guy showed up. I had already had the microwave repaired 60 days prior, but it had surpassed the time where anything could be done. I was happy to see it was just a setting thing on the panel. That remedied that. The guy was very knowledgeable about the washing machine, too. He knew exactly what it was. He came back, had the right parts and fixed it. He was as efficient as could be expected. So, I was thoroughly impressed from start to finish with the company.

Updated on 05/17/2021: Call American Home for service on a refrigerator that has gone out. It’s been two months, with no service. They came out, without talking to me. I had two refrigerators on the front porch so they can check it out. But they left and said they’d be back next week. No one called or came by.

Nothing would come on from the thermostat itself. I called American Home Shield and they didn't have anybody at the time. It took a day or two and then KSR Air came out. The guys got right to the problem and told me what was going on. They replaced the thermostat, which was broken. They were really good. I'm very satisfied with American Home Shield so far.

There was a power failure and then our air conditioning wasn't working. So we called American Home Shield. They charged me 100 bucks to get somebody to come down here to take a look at it. The tech was great. He knew what to look for and he wasn't here very long. He told us what happened. He knew exactly what was wrong, and got it done and up and running. The only thing was that we knew somebody that could have came down here earlier to look at the solution. But because we couldn't use him, I had to wait three days without an air conditioner in Florida. We were miserable.

I call in and request a service, and American Home Shield sends someone out. They are always very timely and professional. Usually, within less than 24 hours, once they get the request from American Home Shield, they contact and set up a time to come out. I feel very good about the contractor. In fact, they are installing the unit here today. They were descriptive in what they found and what needed to be done. They gave me a written description.

I submitted an air conditioner claim to American Home Shield by telephone. That process was somewhat difficult because they try to get you to go to the computer and I'm not a computer person. They did say that the contractor was going to call me and give me a time when they were going to come. They gave me the phone number of the contractor in case they didn't call in a timely manner. They said that they would contact me within 24 to 48 hours. Total Air Care was pretty nice. The air conditioning serviceman came in and he knew right away what the problem was and he went straight to it. There was water dripping in the little catchment pan that we have there. I was kind of concerned about the dripping. He said when it's dripping like that, it gets clogged up. But it's not dripping anymore.

One day, I opened the refrigerator and the lights were blinking like a strobe light. So, I went online, requested assistance, and it was pretty simple to get through. AHS dispatched David’s Appliance who had came out once before for another issue, so I was familiar with him. He looked at what was going on and he took down the information as far as what I needed, which included two lights for the refrigerator side and one for the freezer side. He ordered the lights, which were coming from China, and they took about a month to get here. Then once they got here, he came in and replaced them. And I haven't had any issues since. He said that instead of just placing one, he went ahead and placed all three of them.

We had some leakage under the sink with pipes, but some of it seemed to be coming from the garbage disposal as well. So there was a big mess underneath the sink and the guy that was sent out fixed it. He was very pleasant and very professional and it mattered to him that he got us fixed up well. Overall, there are reputable repair people who come to the house and the 75 bucks is not a bad deal. That makes sure things get fixed. Making my normal payments for the warranty is satisfactory as well.

The contractor came on time and we showed them what the issue was. They said the issue was pretty bad. It was pretty open-and-shut. We're waiting for American Home Shield to replace it but I haven’t heard anything about that. But whenever anything's gone wrong, they've always gotten it taken care of. We've had some pretty serious stuff break in the house and American Home Shield took care of it for us.

AHS is reputable. Over the years, they have provided immediate service. They've been very polite and very professional. I've just gotten ahold of a few bad contractors that didn't want to do their job. Other than that, for the most part, they're good. I'm happy with them.

Harrison Appliance Repair came down and told me that the unit is old and they would have to order something. But, they have to go through the protocol. So they hit up AHS and just waiting on them to reply to say what to do next. I was grateful that I could at least hit up American Home Shield and they did their best to try to find someone in the 60-mile radius of where I live. I'm very satisfied.

I had a leak under my kitchen sink. I was more impressed with the first tech that came. He was very professional. The other guy fixed it, but he wasn't as personable. Submitting a claim with AHS has been super easy. I just go online and click what issue I'm having and they respond within 24 hours of having someone that's going to show up.

The garbage disposal wasn't working properly and Top Notch Home Services came out and fixed it quickly. They were very friendly and had good service. We also had someone come out to look at the broken microwave as well as someone to look at some of the light fixtures which weren't working properly. The microwave person is coming tomorrow. The fixes are still ongoing but AHS has been responsive. My wife complained though that during the claims submission process, she had to give them all the information multiple times and it slows things down. You have to go through the whole account verification process and it takes a little while.

When we turned the water on in our kitchen, there was no cold water. It turned out it was a valve that needed replacing. My boyfriend had no problems submitting the claim to American Home Shield and we’re glad we got the warranty. I like the peace of mind, knowing that the issues that you never think are going to come up and that you don't plan on. It's helpful to have AHS because that protection is so great.

Through the years, American Home Shield has worked on my Samsung refrigerator, the dryer and my washing machine. On my washing machine, they fixed the spring in it. That was kinda simple. The dryer, the parts were so old, it would have cost too much to get it fixed. I've got to get the paperwork in and get my money for that. With my refrigerator, they came out four times. That's how bad it was. I bought it in 2013 and it started acting up in 2018. So, that was a blowout.

One of the things that the plumber helped us with our recent claim was that the toilet seemed to clog when someone goes number two. He felt pretty confident he cleared it, but it happened again, twice. He suggested I call and ask for a recall and then he would schedule me as soon as possible. I'm gonna have to call American Home Shield about it.

We moved into a new house. It's not a new house, but it was a new house for us so we originally got the American Home Shield one-year policy. And when it came time to re-up, we thought it was a very fair price to just roll it over. I recently set up a maintenance request through them. Their website was very helpful. I scheduled it a Wednesday night around 9 o'clock, then the third party provider called me by 9:15 the next morning. And they had a technician out at 11:00. It was a very easy process. AHS is there when we need it. Hassle-free.

After we start our dishwasher, the water would overflow onto our sink. The repair guy was able to identify and fix the problem. Submitting the claim to American Home Shield was simple but there was no room to write a detailed explanation at all. It said plumbing, electrical and nothing else, which was the hard part. They should fix it. But AHS is a good service.

Our AC unit was not running properly, and it turned out there's no refrigerant in the AC unit. Submit that claim to AHS was incredibly easy. The technician that came out was wonderful. I work in customer service as well and so I have a pretty high standard. He was probably one of the best customer service representatives that I've ever worked with. The reason that the coolant was out was due to the last company who was out here last year. What he could do only was really just fill it up a little bit. But he stated that they put in a new system last year, and it shouldn't have been low anyway. So, he just did what he could and then he advised me, "Hey, this is what the next steps that you need to do to get that previous company out here to fix their mistakes."

I had someone come out the last week and I was very pleased with the fact that they were more at the front end of the time window. I usually end up having to wait hours and hours through the whole window for other providers, and then they're late. But this provider was early, and was in and out very quickly. He solved my issues. I'm happy with American Home Shield's service. But the fee is a little high especially for the minor issues.

I told the company when I requested service that I had two items. One was my Thermador microwave that had problems with closing the door and setting up the temperatures. The other was for a stove oven which is also a Thermador. Techs came out and they evaluated the situation. They ordered the part for both. When they came back, the guy fixed the microwave then he got a call and he left. He told me “I can’t do the oven because it takes time. I have to pull it out of where it’s at and I have a call.”

I had issues with one of the guys who first worked on my dishwasher and microwave in October when we started. American Home Shield ended up sending somebody else out to finish the problem. That first guy came in with somebody and didn't even attempt to fix anything. Because my washing machine was on, and at that point, he just went through and got the serial numbers to automatically have them replaced. And then he kept saying he would come and replace a part on my dishwasher, but then said that he would have it replaced. I sent screenshots to the lady that was helping me with my case. All the excuses that he kept giving me, that he didn't make it out because his mother-in-law died. And then he didn't come out because he was involved in a bad car accident on the highway, and something to do with a ladder. I just kept getting excuses of why he didn't come and I was like, “Okay. Accidents happen. Whatever.”