American Home Shield Reviews

I usually go through the browser. There are three or four drop-downs that allow me to be able to put the claim in. Usually, once the claim is put in, I get a response quick by a provider. And the service is done quickly from start to finish. My dryer wasn't drying clothes. I put the claim in and after five days, the technician came out. He was able to diagnose and fix the problem right there. He gave me some tips to not run into the issue again, because we identified exactly what the issue was. Since then, everything has been great. I had five claims, and one got denied. But it was within reason. Other than that, everything was usually taken care of right away.

The guy who came out from Upland Pool Supply was very professional and knowledgeable. He was amazing. But I was not satisfied with the air conditioner guy. I said air conditioner when I put in the request and I didn't know that I have to put the heater too with it. I said it was a unit so it would work. But the tech didn't touch the heater. He didn't even check it out. A friend told me to hire someone else and they told me the Nest wiring wasn’t done correctly. So, the air conditioner guy gave the wrong answer to any of the questions. American Home Shield should be more flexible. The air conditioner is a unit. It can be a heater too. So, my mistake is I didn't say heater. But they both weren't working. It was gonna take the tech a minute to check out the heater too. Still, people should take a home warranty. In the four years I’ve had AHS in my home in LA, I've never used it. But with this second house, I did and I liked it.

Our microwave in our kitchen, above the stove, went bad. We called American Home Shield and my wife talked to them about getting a technician. The tech showed before the time he said on up the day he said he was gonna show up. It threw me off guard, but he was really good and professional. I would definitely use him again. On the other hand, American Home Shield's customer support is both good and bad. It depends on who you talk to and the situation.

Sears came out to repair the refrigerator but for whatever reason, the tech that came out said that the issues were pre-existing, which we didn't understand how he could assume that or where he got that information from. I had to reach back out to American Home Shield and ask for a second opinion because they denied the repair of the claim because the technician said that the conditions were pre-existing. They gave me a second opinion, and another person came out. When they came out, they diagnosed it again. It was a different diagnosis than what the original person had put. So, they had to send someone out to repair it. American Home Shield did end up repairing it. Everything is working fine.

American Home Shield is awesome. They're prompt and they've met my needs whenever something was not right with pricing. I had an issue with getting charged for something twice and I called. They took care of it right away. Also, I do maintenance all the time with a company that I liked because they do that really well. I wanted them to fix something instead of the other company that had originally been assigned. So, I called AHS and said, "Hey, I really would prefer this other company." and they took care of that right away.

I went through the website when I had a claim and it was very easy to do. Then I heard promptly from a selected provider and coordinated with them. It went pretty well. Overall, Home Shield has quick response to request for service. But I have some follow ups to do with Home Shield because there is one service request that I haven't received and then some billing stuff where I might be getting billed for a service that I haven't received yet.

Their customer service has become something that is 100% foreigners and they don't understand a lot of what I'm saying. The most recent claim that I tried to make was for my gas log fireplace. The surround on that has got a blower to blow the heat out into the room and that blower started making a bad racket this season. I called them up and I said I would like to see about getting someone out to fix that. The rep I talked to couldn't understand and I had to go through that I cannot tell you how many times. Finally, the girl tried to reassure me that she knew what she was talking about. In the end, she assigned somebody who called to make an appointment to come out to my house to fix my gas furnace. I don't have a gas furnace. I have a gas log fireplace, which they don't do so they canceled the order.

It's convenient to have all those appliances and stuff covered when things break. American Home Shield usually is very responsive in getting someone out here and taking care of it. Myers Comfort recently came out for the AC. Their guy explained everything to us and got everything back up and running.

The hot water heater kept shutting down and the pilot light wouldn't stay on. Then, the top of it was kind of melted. So the techs were contacted by AHS and they came out and looked at everything. They were very nice. They ordered a new piece of equipment and when it came in, they repaired the hot water heater then they re-vented the outtake vent because they also thought that that was causing the heat to come down on it and the water heater to shut off. It's been working perfectly ever since. I had another claim with AHS but because of COVID, people were not available to help with repairs. Other than that, the other issue I had and the most recent one had been great. Having them gives me the peace of mind to know that we have the policy and we've been very pleased with them.

American Home Shield is pretty easy to use, and so far, it works. You go online, select what the problem is, pay them and then it gets scheduled for you. Recently, a repair company was supposed to come out for our AC on Friday, from 8:00 to 12:00, but they got here 2:00. They didn't meet the time window, so we had to postpone it till the following Monday, but the tech was very good.

My garbage disposal kept acting up. It would stop and leak and then it would stop again. They came out here three or four times and they ended up changing the whole system out. Then, the new one was humming and a tech came and fixed the problem as soon as we noticed. I've used American Home Shield several times and I tell all my friends and family about how good they are because I've had a great experience. I haven't had any problems or haven't had that many big out-of-pocket expenses, except for my AC unit. And I'm upset with that company because they gave me a lousy AC unit. My house isn't getting cold and since it's under warranty, American Home Shield still goes through them. Also, sometimes, I don't like having to pay the $75 as soon as I make the order because sometimes the people aren't readily available. If I've already paid the money, I just have to wait.

Americare fixed the problems with the refrigerator and the washing machine. I'm satisfied. The refrigerator is working very well. The problem I’ve had with the washing machine was during the cycles. They fixed that. So, I'm happy with the work they did. They were very respectful. They listened. They were great. The whole claim process went very well. l called Home Shield, and they told me who it was assigned to. Then I got an email from Americare, and it went from there. I'm going to continue keeping American Home Shield.

I like that the payments are fair and that I can get a plan that covers almost everything from appliances to air conditioning. I've had about five claims where the job has gotten done. Most recently, I had a shortage in my socket and the tech from Elite Electric came out and replaced it. Everything was fine.

I had been with American Home Shield for 20+ years, and I've always been pleased. My biggest thing is sometimes, the turnaround is not so good. When you put in a request, sometimes, that may not be serviced for three or four days. Right now, I noticed that the service time gets delayed more and more. Other than that, the technicians have been good. There's been a problem where someone came out to fix the washing machine and he felt like it was a little above him, but the company stayed with it and got it fixed.

I had a claim and American Home Shield still haven't responded to me. So I'm not really happy about that. It's been about three weeks now. When I called in the claim, I had some issues with the customer service reps. I had to call back again. I don't know where American Home Shield's call center is located. But it could be a little bit of a challenge. Even in Spanish, they don't even know what they're doing sometimes.

American Home Shield is very user-friendly. It was a good experience with Cutting Edge Total Comfort when they came out for a heating unit. They are the ones that came out and fixed my AC as well. The heat pump was on the fritz and they fixed it for us.

My most recent claim was for plumbing with drainage pipe issues. I made the claim and the contractor reached out immediately. They were here the next day. I called American Home Shield that time because I had a bad experience with that plumber. The first time I had them was in January and they were terrible. I told the rep I did not want that contractor to come out there. She said she would take care of it but ended up sending the same contractor anyway. That made me mad. I'm cancelling with American Home Shield soon because I've picked up a better company to work with. That aside, a different technician was sent this time and he was great.

I had a stove that had to be replaced. My stove was so old it didn't have the hookup for the new stove. The techs got out here within a couple of days. They were great. One advantage of having American Home Shield is that I don't have to look for somebody as they have service people in their system already.

I had a leak and an overflow in the upstairs bathroom and it came through the ceiling. Water was pouring out of my exhaust vent and my light in the ceiling. Highway Plumbing came out and fixed it. Then, they asked if they could cut a small hole so they could make sure that it wasn't leaking. But when I came home, there were three holes in the ceiling. I called American Home Shield the next day and asked if they plan on sending a drywall out here to fix it and they said they wanted to wait five days before they schedule a dry wall to come out. I haven't had a call back about it. Besides this claim, I've also had them come out and repair my garage fridge and replace a pool motor. The response time was pretty good. It was within a couple of days. Also, the customer support reps are sometimes a little hard to understand because they have a really super thick accent but it's been good.

The person who came to fix my disposal was very friendly and he didn't take any time to get it done. I really appreciate that he came when he did. However, the last time that I called to get my air condition fixed, that was the third time that I called and I specifically told the person that I spoke with that the unit is not a central air conditioner. It's an extension that was done to my house and the air condition looks like the one that you have on hotel rooms. Because, two times before, they came to fix it and they said they don't work on those units. When I called the third time, the person who came said, "I don't work with this unit." I have paid three times for my air conditioner to be fixed and it's still not fixed. The man said he was gonna let AHS know that he doesn't work on those units. But that was the only issue that I had. Other than that, I never had any problems with them with anything else. I'm very satisfied with AHS.

I've had the worst experience with American Home Shield in over 10 years I've been using them. Right now, I'm incredibly disappointed with it and I'm very unhappy. It's been absolutely miserable. My furnace went out and I contacted them. They sent a company out and that company did a little bit of work, came back, and replaced the part the next day. The furnace worked for about two days and failed again. I contacted American Home Shield and said I needed them to work on it. They assigned the same vendor to it and I ended up trying to contact that vendor for the next two days -- email, phone, and text messages. They never responded to me at all. When I contacted American Home Shield, they told me I need to wait for the vendor to reply. I asked how long would I have to wait and they said I just need to wait. But it was my furnace and it was winter.

When American Home Shield sends somebody out, they’re fine. Sometimes, it takes them a while to send people out. I've had to have a couple of claims all of a sudden because everything just started breaking at once. So, it wasn’t a really easy thing. They didn’t make it an easy deal. I thought it was because of COVID, so I really didn’t think much of it other than it’s an inconvenience.

My oven stopped working. I talked to an American Home Shield representative over the phone, and she said there was someone in the area. They set up the appointment. The person called me, and he came. The thing in the bottom of the oven was no longer working. He had to come twice to replace two different things, and now it works like brand new. I’m very pleased. I thought I was gonna have to get a new stove because the oven worked, but the stove part didn’t.

I got assigned somebody for my plumbing issue and the confirmation email said that they would contact me within 24 hours, but they didn't. It was several days. I'd gotten an email from this place that they had said that they were going to assign to me, and it said, "We want to know how your service went. We're following up with you." I went, "They've never been here. I don't understand." I called American Home Shield and told them what happened. I also said, "I don't want to deal with them. I'd like to be assigned someone else." I also had already gotten verification that this first company had charged me on my credit card. I said, "I want to be sure that I'm not charged twice." She said I wouldn't be.

Updated on 3/16/2022: AHS ensures that they respond to the ConsumerAffairs complaint within a day to mark the complaint as "Resolution in Progress". However, they will not respond to you in the private chat after that. They responded initially to my complaint within 48 hours requesting more info (because it shows publicly), but 6 days later and they are still quiet in the private chat.

I have two heating units in my home and one of the units was not heating. That was back in October. I called AHS and they sent a guy out from some company. He said that there was a board that need to be replaced and he had had to order it. Later on, he came back and put it in. The unit started working. But then, the other unit quit working. I had to call in again and AHS charged me another $75. Every time I call in a deal, they charge me $75. They sent a gentleman out. I didn't know this, but that particular part of the unit is underneath the edge of my house. He went under there and was there for about two minutes. He said the blower motor was running backwards and that he would have to order a blower motor. He left and I waited and waited. I never heard anything from him again. I called back in and the rep said he ordered the motor, but it hadn't come in yet. Then, a couple of days later, he called and said he was coming out.

The dishwasher wasn't working and the refrigerator door wasn't closing, and the tech diagnosed the problems quickly. He found out what part he had to order and he ordered it. It didn't take that long for him to come back and repair what had to be repaired. It only took a week.

American Home Shield gave me excellent home service. The only thing I wish is that the deductible was lower. Other than that, I'm satisfied. I had an outside hose bib that was leaking. The response time was great and there was no delay. Someone came the next day. I thought they were gonna have to replace it but the tech tightened it and he checked the one in the back. These are the original hose bibs that were here since the house was built.

Other than having to fight AHS on getting the same technician if I have an existing problem, they've been great. If I have a problem with my pool, I don't want to be switching companies every time, because I'm gonna get a different opinion every time. I know for a fact that the company that they sent out will be there the next day, instead of making me wait a week or two. AHS tries to tell me that they don't have that information. If they don't have that information, how did they send them out the first, second, and third time? Also if AHS keeps jumping their rates up like they are, I'm gonna have to discontinue them. They have too many price increases.

I’ve been really happy with AHS. I've always been satisfied with it. They provide excellent service and they don’t stop fixing it until I'm satisfied, which I couldn’t ask anymore. I had one issue with them one time, a long time ago, but I understood it. So, it was okay.

The first couple of times I used AHS, it was not the easiest to use because they seem to have different phone numbers for things. My kitchen downdraft was supposed to be replaced, but the unit was out of stock. I have this credit on my account that says they will cover it when the part comes in, but I have to keep checking on that. It doesn't seem to have come in yet. I had to follow up with it, which I wish were a little easier, that they followed up with that instead of me always checking when the part comes in. However, they've fixed other things for me and it's been relatively easy.

Right now, I have one service request through American Home Shield and according to Wright Refrigeration, they came and check. This is the second time with the problem of that same cooking range. The first time, Wright Refrigeration came and fixed two coils. There were four burners. Unfortunately, that one coil maybe came out from its socket. So, once I placed the service recall, they came again. I'm absolutely happy with American Home Shield because every time, they do their best to provide instant service and that is what we want being a customer of Home Shield.

There was a plastic part on the old faucet that was leaking. I took it apart, tried to clean it, put it all back together, and it looked fine. Then I turned the water on and it sprayed under the cupboard. I did a claim and heard from the contractor pretty quickly.

I had an electrical issue at an apartment property that I own. The breaker was tripping so I called the home warranty service. They set an appointment with the contracting company and normally, I have to wait. But thankfully, they came out the same day. About an hour after I contacted the warranty service, Harvey Contractors called and scheduled a time window that someone would be out there that same day. The gentleman arrived and took care of the problem, and I was satisfied with it. Apparently, there was something that was burnt out on the fuse box. I was very pleased because they were quick and I have nothing but praise on that specific issue.

I woke up this morning and I noticed it was a little bit colder than usual. I went down and checked my thermostat. It was 63 and I usually keep it no lower than 69. I then checked the furnace and it seemed to be okay. The hot water heater was fine as well. So I deduced it must be the furnace that has gone out. That furnace was installed a year before I moved in the house in 2007, so it probably ran its last course. I called AHS and told them that the furnace had gone out. They said a technician would be in touch with me and that person would call me and set up a time when they could come out. Then we'd agree on that time then that contractor would then come out and take care of the problem. So the process was pretty straightforward. I also submitted a claim for the filter on the refrigerator and the repair work that the tech did on that was excellent.

My air conditioner had an issue where I've had to have someone come out three times. The last person who came out was fine. He was very professional and he took care of everything. But before him, every time someone came out, I had to pay $125. Couldn't they have done a more comprehensive overview of everything? Because the person who recently came out, did a little bit of an overview and waited and said, "Okay, I've done a check." The other individuals fixed what they needed to fix, but didn't do an overview to see, "Hey, maybe this could become a problem. Maybe we should just go ahead and take care of this now." AHS should have considered getting me a new machine. I shouldn't have been charged three times because it was the same symptoms happening again. So I am not satisfied and I want to get my money back.

We've had several claims with AHS like for the water heater, dishwasher and now for the refrigerator ice maker. The prior two claims were great. The vendor and American Home Shield were really good. But with the ice maker situation, the guy was ill-informed and not prepared to fix it. He assessed the refrigerator and then went “Well, your refrigerator is dirty, so we'll clean it for 50 bucks. But Home Shield doesn't cover the cleaning part.” I go, “Okay. Clean it for 50 bucks.” And then he tried to reset the ice maker. And when he did that, he says, “Oh, yeah, it's good to go. You should have ice in three to four hours.” I said, “Well, the YouTube videos we've watched, it even said inside the door, if the ice indicator is blinking, the ice maker is still broken.” He goes, “No. I don't know what that means. But it should make ice. And it said there right inside the door."

My house was a new build and all the toilets were put in the same time. When you flush the toilet, it would do it for some time but it got worse and worse. Lots of times it wouldn’t flush it but the clean water didn’t refill back up so you have to pick up the lid then push the little thing and it would refill the water. Someone came out to repair the toilets and he did a nice job. He did it very fast. It looked like it was an easy thing to do. Everything is working very well.

I put in a claim in the evening and the techs were there the next morning, by noon. They were cool, nice and fast. Everything was good. AHS is convenient and it covers everything.

I would like to have American Home Shield allow me to pay for upgrades. An example, I had to have a furnace replaced, and they went for months, if not years, dumping money into this one AC unit. It finally got to where the list of parts was two pages long, and they went ahead and committed to replacing it. If I had to have paid for that particular AC unit, that would have been a couple $1,000, if not more. It makes more sense to pay American Home Shield $400 for the year, plus a $75 call to get it replaced.

Our washing machine quit, and American Home Shield sent a repairman out. The repair service that the guy did was awesome. We've had American Home Shield for three months and this was the first claim that we made. We had no problems whatsoever with our service.

Having American Home Shield is a security blanket. Sometimes it works for you, sometimes it doesn't. I never get through to anybody. It takes hours. Recently, the contractor came out, didn't have the part, left, didn't come back until a couple of days. I'm not even sure if it was fixed. AHS needs a wider range of people to come out. Because typically, we get the same people all the time, and they're not always the best. Some things are covered, some things are not. So, there's a little gray area in what AHS identifies as coverage and what a plumber says. Because some plumbers didn’t want to work. But it was convenient when I could get somebody out there.

The last service was fantastic. Our AC unit was down and they got someone to us in a very timely manner. The company did an assessment and ordered the parts. The following week, they had someone come and the unit is working fine. So, timeliness was key with this claim. But there was a washer claim where I ended up going through the Better Business Bureau to get that resolved. That took 10 months. The tech said he couldn't get parts and when he got parts, those parts weren't right. Shortly after I reached out to the Better Business Bureau, the claim was resolved.

I had a dryer issue and American Home Shield set me up with someone who was going to come. When we read the reviews, the contractor had one stars all over the place and they said that company was horrible. So, AHS was going to give me another company and I told them that I would look that one up, and that one had horrible ratings. AHS gave me a third one, which was wonderful, here in Elk Grove, California where I live. The guy who came out was great and nice. He knew what he was doing and fixed my ice maker also, which has never worked in our refrigerator.

We're trying to sell the property and the owner told us that things weren't working. So we called AHS for services. The tech checked the electrical wirings and then he said it was working. So that was $100 wasted. I also had a claim with the air conditioning. But then the tech said that he only does central air conditioning and that was kind of an old property. So that wasn't central air. So again, the tech came out, and then nothing happened, and he left another. But overall, if you have to buy a warranty, then I would suggest Home Shield. But as far as what they cover, you got to read the fine print.

We had an exterminator for bugs in the house. Twice he was here, and he didn’t do a good job. It was through American Home Shield. We paid 75 bucks and the exterminator didn’t use better chemicals to kill the ants. The ants kept coming. I had to go Lowe's and get some stuff. I sprayed it and it worked. Now, there are no ants. On the other hand, Complete Air Mechanical came out for my furnace, and the tech did a good job. The first time, he came inside, but the rest, all the work was done outside. Everything is working very well and he was a very nice guy. Overall, it's always good to have American Home Shield. If you don't have it, then you pay too much money. It's easier to pay 200 something bucks a year.

I'm so frustrated with American Home Shield. I just keep getting around with them. My dishwasher is broken and it's a 20-year old dishwasher. So, when the service guy came, he said, "It doesn't make sense to keep fixing this dishwasher. I can order parts for it, but doesn't make sense. So, what you should do is tell them that you want to cash out for the repair and buy a new dishwasher." And I was, "Yeah, that makes sense."

Two months ago, my stove wouldn’t work. But the vendor didn't come. The guy is no good because he’s lying. And he’s not answering the phone. I called American Home Shield, but they got to wait. I’m sick and tired of the guy. I’ll just buy the new one. Recently, the AC unit doesn't work inside the house. I did that on the internet. It was good. It took a week to be taken care of.

I had a leak coming from the refrigerator. It took American Home Shield two months for them to come and fix it. I had to have a refrigerator. So, I ended up buying a new one. And not just that, but my walls were damaged, and mold started to come out. No one was here. I called and one of them was a video, and they came out, and it was a part. It was all this crap. It was very disappointing because I ended up spending $3,000 on a refrigerator, never got a credit on it. Two months later, they came out and fixed it. And that refrigerator went bad again. So, it was not a positive outcome.

A faucet in the kitchen was leaking badly and the contractor got there on time and assessed the situation to repair it, but it was beyond repair. So, they placed an order for a new one. They came back for a second visit and installed it, and they were in and out within a few minutes.

We weren't sure if our oven was getting to temperature or not because some food were coming out undercooked. So, the techs came out and diagnosed that it was a bad thermostat. But they had to order it and they're supposed to be back next week to replace it. When we ran into an issue, the responsiveness from American Home Shield was awful. So, if it's a quick repair, they can get out there. But when things go out of the ordinary is when it falls apart. So if they can fix that, it'll be great. We had one issue where we were stuck waiting on parts for a long time. It literally took me and my wife together at least five times calling and leaving messages and things being escalated before we got any resolved. Other than that, the experience has been good and the technicians themselves have always been able to solve the issues. Having a policy with AHS gives you peace of mind, which is great.

There was no cold air blowing out of the vents and the tech handled it fast. The response time was super quick. Everything is working perfectly now. American Home Shield was easy and they had a no-hassle system.

The claims process took a few days. The tech cleaned the heating system. Something was obstructing it. They were good. I like the coverages American Home Shield has and that they have additional stuff we can use like carpet cleaning and key service. Other companies don't have those. Also, the price is fair and the warranty is easy to use. I can go online and put the request instead of holding for an hour talking to someone. The companies AHS work with are knowledgeable. The heating guy was able to diagnose and fix the problem right away. AHS is prompt. They are a good company that takes care of their clients. I like them.

I have six policies with American Home Shield. When I was out of town, I didn't have to run around and find vendors. American Home Shield addressed my issue. I'm happy with them.

AHS is fantastic. It's a fairly decent amount to have the techs come out. I'm paying $100 to have them send out a technician to look at my dryer. If there's something wrong with the dryer that they can't fix, they’re saying we gotta replace it, and then it will be replaced. It's not going to be any more money for me out of my pocket. It's gonna be $100. That's it. Even the higher stuff, like a furnace or air conditioning, if you had to replace those, we're talking about thousands of dollars. I'd rather pay the $800 throughout the year, and knowing that I have a little security, and knowing that I'm not gonna have to pull out a loan just to get something fixed.

I contacted AHS about the rekey of a couple of doors. I gave them my information and they set up somebody. They were responsive.

American Home Shield has been excellent and the service guy himself that came out for the refrigerator was excellent. But trying to communicate with the service company, I was put overseas and I couldn't explain. I couldn’t understand sometimes. It was awful. I couldn’t call and talk to somebody. I had two refrigerators out at one time. One of them was fixed and one of them is still pending. I got the parts and the service guy is coming back the day after tomorrow.

A clothes washer was broken and the techs fixed it. They came out promptly and everything was wonderful.

Everything was serviced appropriately and in a timely manner. The repairman explained to me it was a faulty wiring and also explained how the garage system works. I've never had a garage before, so he was super attentive to that. He got it down in less than 15 minutes, and I haven't had any issues since. AHS is very effective. I reached out to my brother and told him about them.

It wasn't clear that I can have more than one item when submitting a claim. I had a claim and while the contractor was here to work on it, I asked a question about something else. They told me that I would have to make another phone call and put in another claim. Then, yesterday, I had a toilet that was running repaired and while the gentleman was here, we could hear the other toilet running. He said I can put up to six things on a claim and I didn't know that. I wished I had gone ahead and called in another claim while he was fixing the original issue. He's not allowed to go repair something else without me making another claim.

When my washer wasn't working, AHS got somebody out there. The control board, we thought, was out ‘cause it wasn't draining properly and it wasn't working. As soon as the tech got the part, he got it done and did a good job too. It's working well right now. I like the plan that we have with AHS. It covers everything. We even paid extra to get the electronics covered. The price is good and everything they cover is good. The only problem we had is with the first issue we had with the washer. We had to wait two months to get it fixed. The person that was scheduled to fix it was from too far away. It took a lot longer to get the part. To find out there was a secondary part that had to be ordered to put that new part on, ‘cause it was our push-start button wasn't working. It was flattened in. But once they got it fixed, it worked. The guy was also friendly.

I had an electrical concern with my water heater. It kept tripping the power switch on the panel. I made a claim with AHS and the tech fixed it temporarily. But now, it's not working again and I haven't had time to call Home Shield to tell them that I need somebody to come out again. The heater stopped that next day after the tech came. But I am able to engage the switch again, and it'll work for a day and cut off again. It went off about three times in one day. So I don't know whether it is the water heater tripping it or there's an electrical problem. When he fixed it, it seemed to be working and he felt it was just a switch.

Around this time last year, I had an issue with my heat. I paid the $75 to AHS and this gentleman repaired it. But in December, I had the same problem again. There's a barrier in communication with the people we talked to. I was under the assumption someone would come within 24 hours. But they told me it's a case-by-case situation and my situation was not considered an emergency. So, I was without heat for almost two weeks.

The AC needed freon and the contractor who came showed up on time and fixed the issue. Everything's good.

Everything went very well. The contractor reached out within a couple of hours. The techs came the next day. They identified the problem, submitted a claim and American Home Shield decided to replace the washer versus repair it. They were on top of everything.

I put in two claims with AHS. One was for a heating repair claim and the other was for a gas line repair. My gas line repair still hasn't been fixed yet and I don't know what is going on there. The heating thing was more of a placement of my thermostat. Before this year, we typically would keep our room door open and now that we have a little one, we close it so that noise doesn't wake her up in the other room. With the thermostat in our room, it was cutting off and leaving the other rooms cold, especially if they don't open their doors. I thought it was an issue with my upstairs unit. But it turned out that more of an issue with the placement of the single thermostat. They gave a couple of options to fix that. The simplest thing was to leave the door open. But we were looking at potentially adding another zone or moving the thermostat from our room into the hallway.

My washing machine wouldn't come on. It kept sensing. Ken's Repair did a great job. They sent their technician, Richard, out. He resolved the issue for us in about an hour. It was the first time I submitted a claim to American Home Shield. The process was relatively simple. I'm satisfied.

American Home Shield has been able to do what I needed to do. I had a recent claim for a leak in one of the pipes. So, the techs had to replace the pipe on the pump area. Everything went perfectly.

Every time I've had a problem, AHS has been there to fix it. But I had a problem with my hot water heater and nobody explained to me that anything was messed up. I had a water company come out to redo my water heater that went out and they wouldn't replace it. I had to do it on my own. I spent the 125 to have him come out to be told, “Something about it wasn’t up to code. Can’t do it.” And he left. I called the company up and I said, “Why didn't anybody tell me about this?” I had to put up over $500 out of my own pocket to get me a water heater. Other than that, AHS has been a good service.

The bathtub and the kitchen sink had stopped up. I also put in yesterday for somebody to come out that’s electrical but nobody has called me since yesterday. But with other claims, everything was great. I like that AHS has a quick response. I put in a request for service and the techs come out the next day.

American Home Shield is a good service. They're quick to respond to a claim. Whoever the contractor is, they get it scheduled that same day, and sometimes the service is also that same day or at least the next day. The company that came out recently did a good job. They were prompt, professional and fixed the issue.

Working with AHS's rep was pleasant. My issue was diagnosed quickly and a part had to be ordered. That took a week and once it came, the techs had to reschedule to come and put it on.

I had a leaky pipe. I called the plumber. He came and fixed the pipe. He was really nice about everything. He wasn't disrespectful. He's very cordial and kept it moving. The only bad thing that happened is they put me on the list and then instead of coming out the day they said they were supposed to come out, they wound up rescheduling for the next day. Other than that, it worked out fine. The dude was extremely apologetic about it. American Home Shield's claim process was pretty simple. It was the first time I had to use them. Having the warranty is worth it. It saved me a whole lot of money.

I called American Home Shield and it was good because they said that since the claim was necessary, they would get somebody out right away, and they did. It was in a very timely manner because it was winter. We had to run on just a space heater for that one night, but it was okay. The repair guy fixed the heater quickly and gave me advice not to buy the expensive filters because it impeded the air flow to the unit, which it is not doing now. It was a good experience.

My pool maintenance guy said my pump was not working. So I put in a trouble ticket online and within a few hours, I was contacted by SunBright Pool. They arranged to come out and take a look at it. They replaced the pump and it's been fine ever since. It was really seamless. I was pretty impressed. The claims process was all online. American Home Shield made it real simple. I got a response back from them as soon as I punched in my claim, acknowledging my claim and telling me who the vendor was. Then I got a text from that vendor within an hour, letting me know that they had gotten the work order, and then they called shortly after and set up a time. I expected a hassle and there wasn't any. It was done pretty well. So I'm very pleased.

With my dryer, I kept paying for repairs on it - the $100 a call. Finally, it was like I could have just bought a new dryer. So I got a little discouraged with that. But Action Plumbing came out recently and that was a good one. They came and replaced the hose bibb and the insert. It was done within two days.

United Air Temp came out and made sure my furnace was functional because of its age and there weren't any issues. It's old but it's in good shape. It’s still running and producing heat. My wife scheduled the service online with American Home Shield. She has used the website a couple of times and it’s quick and easy to do.

I called American Home Shield a couple of times. The first time, they were able to schedule someone right away and he came out and fixed the problem in just a short time. He was great. He was on top of it every step of the way. He showed up when he said he was going to be here and kind of gave me a heads up when he was on his way. He saw exactly what the issue was and took care of it. The second time I called AHS, it was taking a little longer, but it was with the refrigerator. I understand there was a long backlog with that. Overall, the service gives great peace of mind because we came into the house with all these items and we don't know what kind of wear and tear is on them. So, it's nice to know that we have a backup to get things taken care of. I like using the website. It's very easy and the communication with all the parties has been really great, so far.

I didn't have power to the bathroom and I heard from someone within the day. In two days, the contractor was out and the issue was fixed in 30 minutes.

American Home Shield’s plan options were good and I went with the highest one because I wanted the HVAC and all that covered, too. The seal on the master bathroom’s shower was bad for the drain. So, it was leaking into my ceiling and doing water damage from the ceiling in my kitchen. The plumber came out, looked it over and replaced the sealant. The water damage wasn't bad so he said I didn't need to cut into my ceiling and have that replaced. Everything's working great now and I had no problems with the guy who was sent out. He came early. He was quick, very knowledgeable and helpful. I would recommend AHS. It's way easier to have a warranty and only pay a $100 charge for plumbers than pay whatever it could have been.

The downstairs sump pump didn't pump anymore. I called American Home Shield and I scheduled an appointment. The technician came out and he assessed it. He told me what the situation was, what might happen, and what might not happen because he has to get back with his company and his company has to okay it because he believes it needs to be totally replaced. So his company would call American Home Shield and American Home Shield will okay and see if it's covered or not. If so, they'll give me what I can do moving forward from there. The technician was real nice. He was a real good guy. I waited and it was the holiday. But they didn't call me because of President's Day.

I had a claim for the washing machine and I was supposed to receive a payout, which I've never gotten, and that was back in December. I’ve made a follow-up about every two weeks and the last thing American Home Shield told me was they were going to investigate to see why I never received it. Then, when I called back a few days ago, she said that they're going to verify the check didn't get cashed and issue another one. The rep said I should receive it in two weeks. I had a second claim, which was for the refrigerator. The compressor went out and AHS replaced it, and that was a good experience. I've been satisfied with all the experiences except for not getting the reimbursement on the cash out on the washing machine because I've already paid for that washing machine upfront. I'm waiting for that reimbursement.

Whenever I have a problem, American Home Shield is always there. And whenever I call them, they come on. I recommend them because they do great work in everything. Just give them a call. They won't let you down.

The toilet wasn't flushing properly and the repair guy who came out fixed the issue. He was knowledgeable and knew what he was doing. He has to come back though because the same issue came up. By having American Home Shield, I don’t have those expensive fees come out of pocket. The hourly fees for a plumber and an electrician are expensive but I can pay this one deductible and then have it fixed and that works. I’m glad AHS is around. Everything’s working well and the service is fine. They’re on their game and do a good job.

I was having an issue with my breaker. It kept flicking. The electrician came out and he flicked the switch and said, "Oh, that's fixed." I said, "No, it got to be something else." It was some other issues I was having upstairs with a ceiling fan. It wasn't working. Didn't have any electricity in one room. He found that simple and he fixed that. He left and it was done, but the breaker tripped again. I called him personally to let him know. He said I have to call American Home Shield back. Which was a bummer, because I had to sit, wait and reschedule again when he could have actually turned around and come back.

My washer made a horrible noise. The first person that came ordered parts for it. The parts were put in. But the washing machine continued with the same noise. A second call, I had another person come order other parts. And the machine made the same noise. The machine is not repairable, so the parts were sent back. I just talked to American Home Shield, and I ordered a new washing machine. So, I've been without a washer for more than three weeks. If it couldn’t have been repaired, that should have been addressed right away, and I could have had a washing machine by now.

We had a leak in the kitchen sink area and a plumber came out right away. We had to have a mitigation team come and dry the area out. They kept following up with that. The plumber had to replace a part in the dishwasher. It was a good experience and American Home Shield was very proficient. We had other claims replaced or processed. It was a microwave and we had a plumbing problem before that was a different area in the kitchen. American Home Shield had taken care of everything that we requested. It's handy to have in case you need something repaired. So far, it's been good. They're prompt, respectful, and professional.

I had an issue with my heat pump and we had to keep doing recalls. So American Home Shield stayed on top of that and didn't charge me for the refrigerant that they used. They charged me initially but then for the several recalls we had after that, they didn't charge me additionally. Other than that, the techs were here when they said they were going to be here and they made the repairs. Thomas from May Heating and Air stayed on top of things and he pretty much got the unit repaired the way it should be repaired.

I'm pleased with the service. There was a problem with the HVAC unit and the claim process was smooth and easy. The technician was very timely and he explained the problem in a manner that was easy for me to understand. I was very pleased with that part. My only issue with American Home Shield is that for the number of years I've had the warranty product, the copay amount has increased dramatically. Because of the number of years that I've had the product, not just that one residence but at two now, the amount is ridiculously high.

Pruitt's Plumbing worked on the water heater and determined it needed to be replaced. It took a week or so to get it replaced.

My experience with them is going pretty well. It started off shaky though. The first time I called, I needed someone to draw my septic tank and they didn't have someone to do that. So, I had to pay for that on my own and that was disappointing. Also, I needed some service for my heating. The first time the guy from A-US did that, it wasn't right and the problem persisted. Three days after he left, my heating shut down. I asked AHS to send someone else who was more experienced and they did. That other technician got it right and the problem was fixed.

I had a leak in my garage, and we didn’t know if it was coming from the washing machine or from the bathroom. I called American Home Shield and the representatives speak English, but they don't speak very good English. I wish there were more American English speakers. But the contractor responded quickly. It was within a day and made the appointment within two days. I was very happy with them. The washing machine people and the bathroom people were responsive. The one thing that I did not like is the plumber replaced all the parts that were leaking, but there was a rusted part that went to the floor and I wished he would have replaced that too.

This is my first service request that I had to initiate with American Home Shield and my experience was wonderful. When we first used the ice maker after my husband replaced the filter, there was this horrible grinding noise so he tinkered with it. He said he didn’t know what was going on and we needed to call a service request in. I loved that the lady called me immediately after I submitted the service request and got the email. We chatted and set up the appointment. I even requested for the contractor to call me before they arrived, because I have two vicious dogs so I had to make sure that they were put away.

American Home Shield is doing real well. Recently, a repairman from Sears came on time, was very respectable, answered all of my questions and repaired my refrigerator. He went about it professionally and explained to me the steps he was doing.

I filed a warranty claim with American Home Shield and Shield Plus came in. Their plumber opened the covering and told us that the pump was not working because it was an old pump. He ended up replacing the sump pump. We upgraded to a different model than the one American Home Shield had under warranty and they charged us $160 for that one. One thing I would have liked American Home Shield to do was have more clarity on what was covered and what kind of options we had in terms of getting a new device. If, for example, my dishwasher goes bad, I would like to see what is the replacement value American Home Shield would pay me and what are the options if I wanted to get a new dishwasher installed.

American Home Shield replaced the garbage disposal. We paid 100 bucks for it plus the monthly payment. That was nice. I also liked the contractor. They were quick. However, we got American Home Shield for our air conditioning unit and we've called them probably four times to service it. It's an old unit and probably needs to be replaced. But American Home Shield is not going to replace it 'cause it's so expensive. That was something they made me aware of when I was doing this but I didn't understand how hard it was actually going to be to get it replaced.

My LG washer that's about a year and two months old has been leaking since December. I had three technicians out. They don't know where the leak's coming from. They don't know what's wrong with it. It’s still leaking. American Home Shield hadn’t called me at all. I'm not too happy about the claim process. I can use the washer. It's got a drip pan underneath it. It doesn't overflow underneath but there still should not be water under the washer. They also can't tell me where it's coming from.

I would suggest others to get American Home Shield. They answer any time pretty much. Recently, the refrigerator started leaking water and the water came through the wall and into the flooring that was in the living room. When I called American Home Shield, they were going to dispatch Greenway, but I didn't know how to turn the water off and I was trying to see if they could get anybody any sooner. They said they would try to find someone. They did and found Champs Construction. They had a shorter day but left a wide gap of when they would come which was 10:00 to 5:00. I work nights, so I had been trying to get them to give me a closer scale of time.

I usually call in to AHS and the only issue is that sometimes, there's a language barrier. But that's not that big of a deal. Recently, something was wrong with my washer. The techs fixed it

I have four warranties with American Home Shield and they have been good and bad. Sometimes they'll approve one thing, and they'll deny another. It depends on who you talk to on a particular day, and you'll get your problem resolved. If not, you'll have to keep on calling and keep on spending money to get a right technician out to solve your problem. When you call American Home Shield, sometimes you're on hold for 30 minutes to an hour trying to get a representative on the phone to get a redo of the service call. I pay my money faithfully but sometimes I pay two, three times for one service call or even a service call that wasn't repaired the first time.

My washing machine had started making a loud noise and was shaking. I called American Home Shield and told them what was going on, and they responded quickly. On the day the contractor came, they checked it, and it didn't take very long. Then it was a five to seven days wait. When the part came in, they came back, and it didn't take long. I was happy that they got back with me quickly and fixed the problem.

The customer service reps of AHS were good. When I submitted a claim, Residential Maintenance Solutions contacted me immediately. They worked on the AC. One of our units is having a wiring problem. However, they’re coming back because the AC still isn’t working.

I need ductwork and now, I got to pay another $100. It was 75 back then when I first did it. I pay 70-something dollars every month then when somebody comes out, I got to pay American Home Shield $100 for them. The drain person that came out here did a good job but I had to end up paying them $750 for the code to be up to date. This is the first time I used American Home Shield and I’m having a little bit of problem ‘cause I had to fork up more money than they told me I would have to fork up. Also, Draingo took the old water heater and didn’t tell me about taking it.

Our air conditioner went out and we had no air conditioning in the middle of July for three weeks. They said they were doing everything they could but it was miserable. I had to spend more money on buying a standalone unit just to keep my house somewhat comfortable. The contractor, Conklin Plumbing, was fine. They worked with my schedule and they always do what they can do when they're dealing with American Home Shield. The problem with American Home Shield is they do not allow contractors to keep anything in stock. They have to wait for American Home Shield to ship the part to them and then once they do, they can make an appointment to come out.

Sometimes when I call American Home Shield, they have people that I can't understand. They contract outside the States. A lot of times, I don't understand. If I call directly to the office, I still get the same problem. Also, the time for the contractors to come out could be improved. In addition, I had some problems with one of the plumbers and AHS sided with the plumber instead of me. So I was upset about that. Finally, they gave me my money back. That was three plumbers ago. So they don't want to send me the same one. They were supposed to give me my money back, but I already hired somebody else to do the repair work on it, only because they couldn't unclog it. One time, they sent me a man out there to do my heater and it wasn't working. But he wanted to charge me more because he said he saw some problems there. I thought they would just take advantage of me because of my age.

I call American Home Shield and and let them know I have something going on. The first time was hard because I had a stoppage and my basement was flooded. I didn't know that I had to put it as an emergency, which was my fault. American Home Shield said they called a bunch of places. But this was right around Thanksgiving time so it was gonna take a week, which was time I didn't have. They finally got somebody out. He was there within a couple thousand he was awesome.

Overall, the service of AHS has been good. But there have been a few things, especially with our AC unit, where we know that there's a group that AHS uses. But then when we called and asked for them by name, AHS sent us somebody else. Because a lot of times, when AHS sends somebody out, they're sending them out from two hours away. The people that we know that go through them are locals, like in 10 minutes. And we know that they have openings because we've talked to them directly before we called AHS. But the majority of the contractors are good. We haven't really had any issues with them. The tech that came for the furnace was good. The guy was an electrician too. He was able to look at some things that a normal person wouldn't have been able to look at.

When I submit a claim, it has been efficient. Sometimes I'm lucky and it's a couple of days, sometimes it's not. The most recent time, it was our kitchen sink backed up. They were good. However, I don't like the fact that some of the vendors that American Home Shield use, I rate them and they get two stars and some of them are good, some are bad. They used to have it where I could actually decide to choose another vendor, but I don't see that they do that anymore online. And they had done that up to a year and a half ago.

I've used American Home Shield about four times now in the last couple of years. They’ve replaced a microwave and fixed an icebox twice. The people that worked on the icebox and the microwave were prompt. The service was good, but the microwave had to be replaced and instead of American Home Shield replacing with like kind, they said they couldn't guarantee what color. This is a new house and all my appliances are black stainless. I wasn't happy that they might bring a white one. It's a convection oven, too. It's expensive. I wasn't too happy they'd get one out of their warehouse units and send it up here. I told them no so they gave me the cash value which wasn't quite enough to replace it with. I had to kick in $100 or so. When American Home Shield is replacing appliances, they need to replace with like kind. But as far as the service goes, it's good. They have the contractors here in this town that fix Samsung and a lot of people do not do that.

There was a leak under the sink and I had a clogged under sink. The plumber who came was great. He saw under the sink that a pipe wasn't tight enough. For the clog, he opened it from under the sink and cleaned it. However, I am about to switch to another provider. I'm not super happy with American Home Shield. They don't have a good selection of contractors. They just take whoever is going to give them the cheapest especially when it comes to the appliances. So far, I haven't had anyone that is with a degree to be a technician that's why I'm still having issues with those appliances. At one point, American Home Shield has to replace these appliances.

American Home Shield always responds very quickly. They did great. The tech diagnosed the problem very quickly and took care of it.

I love AHS. We've had it for years. It's like a security blanket. Everything works great, especially now that we submit claims on the computer, so it’s easy and I also get an instant reply. When my dryer went out, it was replaced. I was offered an upgrade if I wanted to pay a difference. But the one that was equal to the one I had was much better than the one I had. I’ve had small repairs, like my stove and my garage door opener. A few months ago when my ceiling collapsed because the water overflowed up in the attic from it, they replaced the air handler and paid a good part of it. Right now, I'm waiting on a part for my furnace.

My fridge wasn't letting the water flow out at the filter and GE Appliances was out within a few days of putting on the claim to American Home Shield. The fridge was replaced and the whole process took a week. I had a problem with my cooling unit and the contractor came out and fixed that. I like the safety and security of knowing because a friend of mine’s AC unit broke and he had to pay $10,000 out of pocket out of the blue. Knowing not to have to worry about that is worth the price because when I do the math, even if that happens once in 10 years, the warranty pays for itself. It's a great idea to have it, especially if you have an older home. I'm very happy with AHS’ service and everything that I've experienced so far has been great.

A knob was not working and the hot water was not coming. American Home Shield sent a plumbing company who did a terrible job. I asked them to replace the plumbing company with someone else so they sent North Gate Plumbing, and they did a great job.

When I had outlets that weren't working properly, it was a very easy application through the app. Also, the repair people were professional, friendly, and quick. It was good.

My garbage disposal was leaking, so I scheduled an appointment and I got a call back the same day that I scheduled the appointment. That was on a Friday, and the techs came out on Monday. They replaced my garbage disposal, which was surprising, but I'm not going to complain about that, and we were good to go. They did everything in one appointment. I also had an issue with my dishwasher where the techs came out and fixed it one time. Then I had the same issue within the first 90 days and the second time they came out, my dishwasher was replaced. That was for $75 and that was a small price to pay. Aside from that, submitting a claim with AHS is pretty simple, straightforward, and I've never had any issues with getting a call back or anybody assigned. All in all, you may not think you're going to need the warranty, but you definitely will.

The AC wasn't working at all and the contractor got it fixed to where the air and heat are working. They did a great job. That repair was six months of not working with the previous warranty company I had, and on the first visit, AHS fixed the problem so it was a much better experience. Everybody I dealt with and the way I even scheduled that was awesome. It was automated in the best way possible and straightforward. I like it. I would definitely recommend American Home Shield.

I had a whole lot of things (water heater, a whole HVAC system, and some electrical stuff) fixed and replaced over the years with American Home Shield that would have cost me thousands and thousands of dollars. Initially, the quality of some of the contractors wasn't very good. But I liked the guy with Prime Plumbing. He was very professional. I showed him what the issues were and he diagnosed them pretty quickly and went to work.

We had a dryer claim issue during a spike in COVID and the plumber would not come out. At the same time that he wanted to do a video call, we were having a bunch of stuff happening in our house. So, we had to reissue that claim to get a plumber out to fix the appliance in person, not over the phone, because that wasn't gonna work. But that got resolved. Our dishwasher broke so many times and American Home Shield was very positive and gave us a rebate amount. They were not repairing the dishwasher again. It was an old dishwasher, but they gave me x number of dollars towards the purchase of a new one through Lowe's. It took us about six months to get that dishwasher in because of COVID and not because of American Home Shield or Lowe's. Now, we have the dishwasher, the door is not staying shut and it's leaking. But that has nothing to do with American Home Shield. That's just my luck.

The repairman was very friendly, quick, and extremely timely. I was impressed by that. He answered any questions that I had. He came out to look at my oven and my dishwasher. My oven was not cooking properly and the dishwasher would not cycle through when it came to releasing the detergent. He took the little door that was on there and said there was a spring that was broken. He took that off and said it was okay to use it like it is. For the oven, he said it is extremely old and he couldn't find parts for it anymore. It needs to be replaced and I've already spoken with American Home Shield about that. They said that I could go to Lowe's. I’m waiting till this weekend to go and be able to pick something out.

We submitted a claim for the shutoff valves of the water heater. The day the techs came out, they diagnosed it. The next day, they came back and fixed it.

The claims process with American Home Shield was efficient. The icemaker malfunctioned and it was addressed just fine.

So far, AHS's service has been good and I like them. They have honored their contract. But the last contractor who came could have had a filter available when he was here 'cause I didn't have any. Although it's not very far down to Home Depot, I would have paid extra for him to go get one and put it in. But, they don't carry filters on the truck.

The gas water heater was not working. I called the service center. The representative who helped was very patient and provided all the information. That was my first time using the warranty. I provided all the details, and sent the request in. And between 24 to 48 hours, I got contacted by the company, Mr. Rooter. It was timely.

The oven door wasn't securely shutting and keeping in heat and the handle was loose. The repairman from Appliance Care contacted me right away. We set an appointment and he showed up on time. He took a look and told me what he was gonna do. He ordered some parts, called me when they came in, and hooked up the parts. Everything was good. But getting a response isn't always right away. I had a claim before and I had to go without hot water for a day or two. Also, AHS's website doesn't have a lot of options when submitting a claim - just some basic stuff - and if I had more than one problem, I would be unable to list them all out.

Our water filtration system in the refrigerator stopped working and the contractor attempted to repair it buy they were unable to fix it. The parts they were trying to find were not being made anymore so, we are in the process of finding a replacement. The techs were wonderful and very personable. They were very transparent in terms of the communication so they always let us know where they were and how far away they were. Anytime there was an issue or there was a part that needed to be ordered, they communicated with us right away. I like that American Home Shield is simple. I've only done one claim but the claim process was easy. The customer service was easy to work with as well and things got done very quickly. I'm satisfied. People should look for completeness of what they're looking for, in terms of everything that they want covered, from their piping to their appliances.

My experience has not been great. I placed two service calls, and neither one resolved the problem. My refrigerator door wasn't closing and the repairman said he adjusted the door, but it still doesn't close unless you push it shut. That's not how it's supposed to work. It's still dropping ice cubes randomly for no reason. I work at home, so I hear it dropped during the day when I haven't used it in three hours. That wasn't resolved. For our heating and air, the fan is still blowing. American Home Shield could provide better service people. I used to be a home builder and know how things are supposed to work. They're not working right. Also, American Home Shield keeps you on hold too long. The last time, it was 45 minutes. I tried doing it online and it said my contract didn't cover that. I called and they said it did. They had to change something and charge me more. I wasted $200 on service calls that did nothing for me. I'm gonna change providers as soon as I have time to find a new one.

The process of submitting a claim is pretty simple. I go online and I hear back pretty quickly unless it's kind of going into the weekend, then I got to wait a while. AHS could have some kind of emergency service - especially when you're going into the freeze and your ear's not working, it would be a dangerous situation for a homeowner - even if there's a nominal fee or whatever to expedite service in that kind of situation.

My garbage disposal wasn't working. There was a blockage and the tech got that cleared out so fast. He's such an expert. But my issue with AHS is that they deduct money from my account on whatever day they feel like it when I have my draft set up for the 15th of the month. They're violating the EFTA and the FDCPA. That's causing my account to be overdrawn sometimes and I get charged from the bank. I have asked them to go back in the notes and read them to me and they never have records of my call-ins in my notes. So they’re essentially not taking note of my calls.

I'm disappointed with USA Plumbing who came out recently. I was pleased in the beginning when they did the garbage disposal. But the tech kept saying that the plug doesn't reach and the cord wasn't long enough but it reached because when he left, I had my nephew go into the sink and it plugged right up. Then, one of the pipes in the hot water heater was leaking and the heater was malfunctioning.

When I apply for services to American Home Shield, a phone call usually works sufficiently. I've been mostly satisfied with their customer service. I've been disgruntled with a few of the technicians but I've been satisfied with most of them. AHS has been gracious enough. If something was not up to my satisfaction, I got another tech. Not everything is gonna be perfect all the time. We're all human. Some people just had a bad day.

I just had a claim today and the tech replaced a garbage disposal. But the gentleman I called in to wrote trash compactor but my garbage disposal was the problem. When the people who were supposed to come realized the issue was the disposal, their people said, "Oh, sorry, we can't fix that. You'll have to have a plumber come." So AHS had to switch the company. Other than that, it was a fast and easy process and the tech was gentlemanly and kind. He got the work done. AHS's service has been really good. It's been a great experience having them because I don't have to pay for all the things that I've had replaced.

My ice maker wouldn't work and it was leaking. That went on for a while. It took a bit of time to get through. But the contractor knew what he was doing. They put a new door on the refrigerator with the side that has the ice maker in it. I like American Home Shield. They either fix your product or replace it. Sometimes it's hard to get ahold of the right person. But other than that, it's fine.

The heat didn't turn on and I called American Home Shield that morning, and the techs were out within two and a half hours. They did a good job. It ended up being something fairly simple. The lighter switch would attempt to come on, but it wasn't lighting. But it’s working now. By having the home warranty, there was a decrease in cost associated with the repair because I paid just $100 for the call and probably for the techs to come out, it would’ve been 300 at a minimum. AHS put everything out there well since I've been dealing with them and their rates have gone up in the three years that I've had them, which would probably be my only complaint. I was only paying $40-something initially and now, I'm paying maybe $70-something. I've had to call them a few times. So, I'm not sure if that goes into the decision to raise the rates.

We're having an issue with the thermostat for our furnace/AC system and the contractor, NW Sundance, has come out twice. They've confirmed that there's nothing wrong with the furnace and they were not able to identify any problem with the thermostat. But I'll be sitting in the TV room, which is 12 feet away from the thermostat, and it will read 68 degrees at the thermostat, which is the temperature that we like, but over in the TV room, it's registering about 73 on some days and 66 on other days. There's a wild fluctuation in a short distance, which makes me think that the thermostat is not being an accurate reflection of the temperature that we're experiencing.

I like the service of AHS. I am very pleased with the way claims have gone. I had a problem and it was critical 'cause the power went out and they responded. The following morning, there was a tech at the house.

My water heater wasn't heating water. I filed a claim with American Home Shield and they've been good to me. They usually send me an email to tell me there's been a contractor assigned. I use the phone numbers in there, and it says, "You should hear from them within two days." I can then go online and get the contractor information, too.

When we bought the house, the appliances were slightly older. So, having The American Home Shield coverage and having the benefit of knowing that if something does break down, you have the option of getting it fixed. Not having to pay for the entire amount is definitely beneficial. The experience with them has been very good. They're easy to work with and the accessibility is great because you can call them or do it online through the app. The tech from Perfect Temp HVAC came out and resolved the issue quickly. Everything is working perfectly.

The washing machine spinning cycle stopped and the water just stayed in there. I described the problem to the rep I talked to and when the repairman got here, he had that knowledge. He brought a part with him that he thought the issue might be. He was nice and professional. He solved the problem and it did not take him very long. The washer has been working ever since.

My air conditioning unit outside was making a loud clinking noise. The claims process was really easy and very efficient. The technician was very professional and let me know what the issue was and resolved it and I haven't been having problems. I'm satisfied with AHS. It's a cost saver and a peace of mind knowing I can call on them to have any issues with my house resolved.

AHS's claim process is better now than it used to be. There's difficulty sometimes in understanding the people who work there. Also, for the most part, the contractors they work with are a little subpar. It's hit or miss and you have to use who they use. Even if you have a reputable company, they won't work with American Home Shield anyway. They don't know who the local favorites are, but the people who are reputable around town don't want to be involved with them. AHS could maybe give incentives to some of the local contractors.

So far, American Home Shield's service is good. I had an appointment for cleaning the furnace and the tank, and the gentleman that was here was good. He cleaned up everything, but he’s gonna come to check the hot water, too.

Samuel and Sons got things taken care of, and I appreciated it. They were good at educating me and I learned a lot about my heater. Evidently, I have a smart heater. The repair cost me $75 and had I not had AHS, it would have cost a lot more to get that issue fixed.

American Home Shield's responsiveness and coverage are a little bit better than our original provider. There was a leak that was occurring from an upstairs bathroom in the shower down into the room below. So, the ceiling started bubbling up. The techs were able to find that it wasn't a pipe or plumbing issue but an issue with the integrity of the shower. They did a good job.

AHS has really made sense based on the fact that we've had to do repairs before and pay out of pocket for the cost of labor. So far, things have been good with them. I've taken advantage of using the warranty for a repair once and the process was smooth. I initiated it online and within a couple of hours, I had someone assigned to me. I just had to contact them and it was smooth from there. I had to cancel the appointment because I had COVID and they were very understanding. They even called back a week later just to check in to see if I was ready yet.

When we were using our warranty for our dishwasher, we had problems where to get it serviced before we got a new one. That was troublesome because we had to do several work orders for it. It resulted in us getting a new dishwasher and everything was great. But when selecting a new one, it's what AHS has in inventory. We were hoping that we would get something that was close to what we have that's similar to our existing appliances in the kitchen. Being able to get a new appliance is great. Unfortunately, due to AHS' limitation on inventory, I recommend giving customers a longer window to select an appliance.

Sometimes, calling in for a claim takes a little bit longer and I have trouble contacting because there aren't many people answering the phone. But other than that, it's been good. I called the contractor immediately because the garage door wouldn't close. So, they adjusted their schedule and was able to get out here the same day. The tech was very nice and gave us good advice. He said to call and ask for him if we ever needed help with anything. So, that was great. AHS could adjust the price though, because sometimes it's not even something that should cost $75. I like it when it's something more expensive. The $75 is good but for my garage door, the tech just came and took out something. He adjusted a bolt and that was it. I'm glad that I did it because I didn't know that that needed to be adjusted, but $75 was very expensive for that.

The freezer was melting down all the way and the techs fixed that. About a week later, my compressor went bad and they also fixed that. Aside from that, they fixed my dryer about three months ago. All the work went well and they were very professional. Aside from that, submitting a claim with AHS is pretty simple. But it's very irritating when I get someone on the phone that I really can't understand. It's like they're speaking a foreign language and they're doing the very best that they can. But that's bothersome to me.

My garbage disposal wasn't working. AHS charged me 100 bucks but I didn't know what would happen. Somebody called me and said that they would come out to take a look at it. And when they came out, they decided I needed a new one and they replaced it. They did it the same day. It went really well.

The heating unit was working, but it had a terrible leak. The technician that came was terrific. I've been with American Home Shield for about 15 years, and they're very reliable. I'm very happy with them. The only thing is that I'm paying a fairly big amount of money every month, and yet I have to still pay $100 for when they come to the house to fix something. People I know have other companies and paying substantially less, and that annoys me to no end.