American Home Shield Reviews

I sent in a claim when the house wasn't getting cool. The tech came out and took care of the problem. It didn't take him that long because he found out the problem when he went outside. We haven't had any problems since. The only thing is that my fee with American Home Shield went up to about $60 from $49. I’m on a fixed income, but I’m able to pay it.

I had a minor leak in the sink that Hebert Plumbing came out for and they did a good job. All my experiences with AHS have been satisfactory. My only issue is that they increase the monthly fee every year by a pretty large amount. But I recently contacted them about it. I got my new renewal issue a while back and I contacted them and was able to negotiate with them on it.

The magnetron of my microwave quit working. I called American Home Shield and they were very professional and concise. Someone came out in two days. They were able to diagnose the issue within 15 minutes. Unfortunately, they had to order the part and that took about a week and a half. Overall, that was not an unreasonable time to wait. I was glad they were able to get the part that quickly. We're very pleased with what they did.

I had a problem with my washer and the tech took care of it. He was pleasant and he didn't take too long to fix it. I had to wait on the part, but it was fine. I pay $55 a month for American Home Shield and I've used them three times but usually, it was not real expensive things being done. I've got a contract for this year, but I don't know for sure if it's something that I want to keep.

If we got more than one or two services needed, Home Shield should let the contractor know the first time instead of them having to call each time and charge twice, and then later telling me, "Oh, you should've put it all together. You oughtta have been charged once." That needs correcting.

AHS has been very good and they have served us very efficiently for over 10 years in Florida. When the dishwasher went out, they sent a very pleasant young man here who took the dishwasher apart and replaced what went out. And it's been working since. Our washing machine also went and it was an issue with the timer. The gentlemen came in, diagnosed it, and ordered the part. Then, the part got shipped, they came back, and they installed it.

B&B Plumbing was wonderful. I had a leak under my kitchen sink and the gentleman looked around and I don't think it took him three minutes to realize where the leak started. It was the faucet and he tried to fix it any way he possibly could. He went down to his truck to get washers and was able to identify what faucet it was. He said sometimes it was difficult to get parts but he would try and he would get back to me within a few days, otherwise it would be replaced. It ended up being replaced.

The first time that I made the claim, it was very unpleasant. American Home Shield gave me the contractor's information. I kept leaving messages. Finally, they reached back out to me, scheduled the appointment, and canceled on me twice. At first I got mad at AHS, because I told them, "You guys should have let me know." I kept calling them and saying, "Hey, these guys are canceling on me. Is there any other contractors that you have?" And they said, "We're still working on it." But I liked Moore Brothers 2nd Roofing a lot. They were very clean and knowledgeable, and they were in and out.

We had a leak under the sink and we couldn't follow where it was coming from exactly but it looked like it was coming out of the shut off valve. Ferguson and Son's Services came out, took the shut off valve, and put a new one in but it was still leaking. They discovered the faucet was where the leak was coming from and worked with American Home Shield to get a replacement faucet. They installed the replacement that afternoon. They did a great job.

For most things, I've had a very good experience with AHS. My microwave stopped working and there were fuses broken inside. The door was coming off as well. It was pretty good to get to AHS but it was a long time before I got it fixed. I missed the microwave for two and a half weeks. Other than that, the lady whom I spoke to the first time was excellent and the techs were very good.

American Home Shield has been doing things the way we want to. There are some limitations when it comes to service, but overall, I'd give them a 7 to 8 out of 10. The individual that came out for the dryer was very knowledgeable. The dryer may have come to an end-of-life kind of deal but he did what he could to fix it and replaced the heat shield. That has helped and I was pleasantly surprised with the individual who came out.

Our heater wasn’t working and the heater guy from Efficiency Experts said it was an electrical issue. He said he was going to write the reports and send it to American Home Shield who would make a decision. This was three weeks ago and I haven’t heard anything about it. Meanwhile, we have no heater. But other claims I had went fine.

So far, so good. If something breaks, I just go on the app so that's very convenient. I don't have to spend the time trying to find a company, call, get price estimates, and see if they'll come out. All of that is taken out, so I love that. The last gentleman that came out for the garbage disposal was so nice. The guy with A&C Heating & Cooling was nice, too. However. when the roofer came out because I had a leak, I was wondering did he do what he said he was gonna do and did everything he listed when he invoiced American Home Shield match what he did up on that roof? I don't know if there's any ways for that, but that'd be the only thing. Other than that, everything is perfect.

When I put the claim in, it was not even 10 minutes later when I got a phone call to set up an appointment to come out, so that was wonderful. The contractor came out the very next day and took care of the problem right then and there. I've told three of my family members that they need to purchase American Home Shield. It’s a smart investment and a smart choice.

There was an issue with the terminal ice maker of our Samsung unit. Techs came out eight times to replace the ice maker over and over again. Finally, they deemed it unfixable. American Home Shield gave us a credit at Lowe's and we were able to get a brand-new refrigerator. This is one of the first times that I've been really in favor of American Home Shield. It actually paid off. Typically, it doesn't. For example, they can replace the air conditioner but the Freon is another 1,000. This particular call, however, was a win for us.

I called Home Shield for a heater issue. The blower blew constantly and was coming on and off. We used an excessive amount of propane from the heater and our bill went up to $750. Home Shield was really good about getting somebody brought out here. They had to order parts and they got right back out and fixed the heater. They were awesome and I really like them.

My bathroom sink wasn't running right and the repair guy found that the stopper wasn't hooked up correctly. So, it was rigged and it’s still not hooked up correctly. They just pulled the stopper out. I would like the stopper replaced but the claim has been closed out.

A lot of my friends and co-workers have American Home Shield and they recommended it. It sounded like a good company. They’re timely, professional, and quick. The only issue I’ve had with them was I recently needed to get my air conditioner fixed and they said they couldn't fix it because they were saying it was a preexisting thing. I was unaware of it. That's the whole point of me getting the home warranty. If something needs to get fixed then it gets fixed. I didn't like that. If you have anything pre-existing, don't try to worry about them fixing it.

I've used Plumbers Inc. before and what they always want to do is charge you a good portion. The faucet had to be replaced and below the sink, they had to replace a valve. The plumber did a grand job but in order for me to proceed with them, I had to pay out of pocket of 200-something on that job. On top of that, I paid the $100 co-pay. I asked why were they charging me. They said it was because it was not covered. I was rather surprised that they charged me $100 for my copay and that was basically to troubleshoot it. I kind of felt forced to continue with them and for another 210. Now, that's 310 out of pocket for that faucet plus my monthly service.

My wife put in a work order a month ago for a washer and dryer. The technician came out and he said that it needed to be plugged into a higher voltage. He felt like something was wrong with the outlet. We had an electricity guy come over here to redo the outlet but the washing machine is still not working. As for the dryer, the contractor came over and said they needed to order the part. It took a week to get it and then, they came back and said it needed a gas valve. It took a week and the gas valve was mailed to us.

When requesting service with AHS, I hope it could be a little bit better ‘cause I can't understand the people we call. I don't know if they're going to a different country for that. But recently, our microwave was messed up and they did really well on getting me a replacement. I don't have it yet, but it's supposed to be coming on Wednesday. The tech was to the point, he told us what needed to be done, and he helped us get it.

My dryer smelled like it was burning. A tech came and he was very nice. But he couldn't fix my dryer. Someone else came out to fix it and he said I was having some problems with my socket. I need a new one on the wall. He's waiting on parts. Having a home warranty helps you out. It keeps you from paying the big prices to the companies that you call.

The dryer wasn't heating up and the tech who came out to work on it did a great job. He came right out within a few days and ordered the part. And when it got in, he came back and replaced it. Since then, everything is well. With AHS, it's convenient when you don't have to worry about all the additional cost when something breaks down. I'm satisfied with their service.

When our faucet fell apart, Rooter King contacted us the same day then they were scheduled to come out the next day, but I had to reschedule. They came out within a day later, because I still could take the old handle and make it work if I needed to. The technician was good, did a fantastic job, in and out, and cleaned up, and I was real happy with him. A lot of times you get stuff down, especially if you’ve got an insurance program like American Home Shield, and you wonder who you are gonna get out here. The Rooter King folks are great, and we’ve had them before as well. These people came out all the time.

Signing up with them was very easy. They answered all my questions. I'm very satisfied with them.

Customer support is quick to jump to get my deductible really quickly. I don't talk to any person until I give them $75. I would like to speak to a live person before being transferred to a live person because what if my claim is not covered. They already took my money and then I gotta wait six weeks to get my money back. Also, American Home Shield owes me money because I took money in lieu of their listed product. I still haven't gotten anything. Of course, everybody wants to blame COVID. But it's an idiotic excuse. Other than that, the contractor did a good job with my oven.

I've had Stauffer Heating and Cooling out twice and they were awesome. The heat wasn't coming on. Jonah diagnosed it right away. He knew exactly what was going on. Every time I've called AHS and needed to request a service, they were right on it. Both times that I've talked to American Home Shield, they've called back and asked how the service was. They've done an outstanding job every time. They were fast on getting ahold of somebody and calling me back and letting me know who they got ahold of and how long it would be before they got out there.

American Home Shield came highly recommended. Signing up wasn't bad. However, I have yet to receive anything in the mail saying exactly what my coverages are. I don't have anything to tell me what I got or who to call. I didn't get something in my email, but I requested the physical copies.

Worst company experience I've ever had. They use the worst contractors. Phone support is horrible. Reimbursement for a simple plumbing job took months and months after hounding them every week. They wasted so much of my time, I cannot believe it.

I received a bill (bill dated 10/26/2021) from A&E Factory Service (also went by the company name of Sears) for a repair service (service date: 10/25/2021) for my refrigerator, in the amount of $99. On 11/15/2021, I called American Home Shield (AHS) Home Warranty to inform them of & dispute the bill. I spoke with Sam, the AHS phone representative, who stated that he had spoken with A&E Factory Service and assured me that I do not need to do/pay anything. Sam confirmed that I had already paid the service fee to AHS Home Warranty; therefore, I do not need to pay A&E Factory Service, who AHS Home Warranty had dispatched to my home to complete the refrigerator repair service.

I had a sewer pipe break. Discount Contractors did a great job and fixed it. It was also quick. My wife was surprised at how quickly it was done. We have an encapsulated crawlspace and that's where the pipe was. It's fully exposed and they came in and put a new seal around it and everything was cool.

We have a lot of appliances and we never know when they're gonna go out, so that would be the benefit to having a home warranty. When our dishwasher wasn’t working, the tech came out within a couple of days. It was really fast. The new dishwasher was supposed to be delivered March 5, but it's still not been delivered so I’m assuming there are issues with the COVID or process.

My toilets weren't flushing properly so I contacted AHS and it was excellent with the rep I interacted with. Then, United Air came out and their representatives were very professional, timely, and responsive. They've come to my home several times. They're my preferred contractor.

I love AHS, so far. I called AHS. The lady that I talked to was very good, providing me with instructions and how it works. The pricing was also in my budget. Everything worked well. For my recent claim, Diamond went, checked everything, but couldn't find anything. The door was working as expected. The tech told me, “If something happens, give me a call.”

The dryer stopped running and Sears Appliance came out. The tech was courteous and polite. He fixed the problem and the dryer is working now.

The convenience of having American Home Shield is when you call, they identify someone that can remedy the problem. I don't have to search the Yellow Pages and I can always expect that the contractor that's being sent out is reliable and insured. I sued them when my tenant had a GFI problem. The contractor Westside came in and corrected it. When considering a home warranty, understand the coverage. Know what's covered and what's not covered. Also, there's a difference in what you pay as an owner as opposed to a landlord.

The lights in my refrigerator and freezer were not working properly and I couldn't see anything in them without outside light. We did a video call and the contractor diagnosed the problem over the phone. The phone diagnostic was perfect. They were really quick about it. They took the screenshots they needed to verify the problem through the camera in my phone. Three weeks later, they replaced the motherboard light. When I have a claim and AHS is able to fix it, they're great. But when there's an issue and it's not covered with a claim and it should be based on the package I purchased, it's super frustrating. Other than that, my experience with American Home Shield is usually pretty good. When they are able to fix issues, they do.

I'm so glad that we have American Home Shield again. They're easy to deal with. Whoever they send out is very professional, helpful, and do their job. I thought my refrigerator had done the similar thing that it had done when it was still under warranty. But as it turned out, someone accidentally held the button too long and it turned the refrigerator off, which was acting the same way it was when something on the computer went out the last time. I had to pay $100 for the call, which I did not object to, because I thought it was out. The tech came, cleaned everything, did more than he needed to and explained what had happened and how to avoid it happening again. I've always been pleased with AHS.

I've had a couple of issues with American Home Shield. One of my sinks fell and they told me it wasn't covered although it was in the plan. The other issue was when I called them about the AC in the dead of summer. The rep said, "Well, that part's not covered by the plan.” But with my last claim, I called about my dishwasher and AHS got that fixed within 3 days.

With AHS certain things don't get covered and there are surprises here and there.The compressor of my air conditioning went out. But they kept sending my claim to somebody who didn't work for that area anymore. And they did it three times in a row. The tech had some family issues so it took a week and a half. But once he got there, it was quick.

There was a vibrating noise coming from the furnace and apparently, there was a difference in airflow between the three floors. So, if we have one floor with the louvers open or the dampeners open with the other two closed, it was going to have some vibrating noise. It turned out that it was really just an operating issue. So, if you open at least two of them, then the vibrating noise would go away. Overall, the techs left a good impression. They were all very polite and very eager to help out. Other than that, submitting the claim with AHS was pretty simple but on the portal, whenever you want to specify an issue, there could be more options on the different types of issues.

With American Home Shield, I've had zero issues. Once I submit a claim, a contractor gets assigned right away and usually, within a couple days, they're at the house. When the furnace didn't turn on, Fix It Now Heating and Cooling came. There was a fuse and the thermostat needed to get replaced. They went and got the thermostat, and it was working. With American Home Shield, it's good having a reputable contractor that I don't have to research. I was with Fidelity forever but they didn't have a big enough presence in Colorado so I couldn't get contractors.

There was a burst pipe in my wall and the tech that came out was very good. He was fairly quick. The job was done within an hour. He didn't repair the wall, but he said that wasn't his deal. So I said okay. It's behind my stove, so it's not a huge deal. But it's a big hole, so I'm gonna have to fix it. But I'm happy with my home warranty. I had an incident with the refrigerator in Virginia that went out. American Home Shield gave me the money to replace the fridge because we couldn't get my particular fridge in. I ended up coming out of pocket on that one myself to make up the difference.

I had to do a rekey entry on my front door. Techs came out on the day that they said that they would and they replaced things. They were good. They’ve done a lot on other things. I recommended American Home Shield to my mom and she’s now a member.

Customer support is very good. If I can't do a claim online, I always wait and somebody will answer the phone for me. I used their service when my microwave would not heat up anything. They replaced it. I picked the exact same one because I knew it would fit right in where the other one was. My yech was a super nice and wonderful young man. American Home Shield has been very professional and they've done well by us. With everything else being so expensive, it's nice to feel that you're taken care of in case something major happens. We'll probably continue to use them.

So far, we have great service from AHS. We had two items fixed here recently, and it was a good job done on both of those. We had a heating issue and a plumbing issue. The plumber was fantastic, swift and straight to the point. He got in and got out and did an excellent job on everything. For the heater, when the gentleman came out, he found two problems, one of which he had the part in the vehicle, and the other one he had to order. Two days later, he came back and installed the additional part, and it works 100%. Courteous, professional and clean. AHS worked out really well.

Recently, the burners on the stove were not working properly. The techs that AHS sent came out within four days and they were able to fix it. However, sometimes you have to wait a while depending on their call volume. I also wish sometimes we had more flexibility on our options around who would service. For example, if we have a bad experience with one particular vendor, sometimes we are forced to stay with that vendor a lot longer than I would want to. I would like to have the option to say, "I no longer want to use that particular company. Please provide me with someone else." But when I'm being forced regardless of how I feel, they have to come back into my home and sometimes that allows them to still behave in an unprofessional manner. It's just tough.

I’m enjoying the service from AHS to an extent. But sometimes I feel like there's a miscommunication on their end with the contractor. At the moment, I'm still waiting now for an item that I turned in the issue with about three weeks ago. When the guys finally called me about my stove, I asked why they were just calling me when it had been two weeks after I reported the matter. They told me that they were just about to order the part since they just got the go ahead from American Home Shield.

We started hearing a noise in the refrigerator and an issue with the ice machine started. Within the day, the techs came out and fixed it, so I was pretty happy with the whole process with AHS. It was straightforward and everything was communicated very well. That experience solidified my purchase because I was hesitant on how quick they would process a claim. Hopefully, it'll continue that way with any other future issues we have.

A pressure regulator valve went out recently. But unfortunately, our water heater wasn't up to code. Because of that, American Home Shield would not pay for it because it was going to be considered a modification to get it up to code 'cause it needed something. With everything to get everything up to code, it was almost $800. It also took me almost three months to get an air conditioning replaced this past summer. A lot of that was that there were no contractors. American Home Shield could not find the contractor. I had to call myself and get a contractor and they submitted the claim. But then, American Home Shield was like, "Oh, no, this is too much money. We will find one for you." But it took forever. This was in summer, so all the contractors were busy.

My only complaint is they changed what's covered as far as for my needs. When I started with them, it was agreed that they would cover the ice maker because I don't have a garage door or a garbage disposal and so I was like, “Can we do that?”. They said, "Yes" but over the years somehow that got wiped out and I can't get it back in. When I realized that there was a problem with my icemaker, I found out that that had been removed from my policy. And I'm like, “But, but, but…”

I like the coverage. Recently, Sears came out for the dishwasher. The electrical board burned up and they ordered the part. The part took about a week to get here and then they came back 10 days after that.

When I ask for a specific name to get taken care of, like the kitchen sink, the plumbers are supposed to come here and troubleshoot themselves. They're plumbers and we're homeowners who don't know everything about plumbing and electricity. But, when we put an order in an order in, a lot of times we have to do their job and give them explanations. Then we try to call American Home Shield to get somebody else and then we get somebody from another country who doesn't really understand what we're saying. We can't ever get anything done.

I was not happy at all with the company that American Home Shield sent because they ended up charging us all kinds of stuff when it’s supposed to be $75 every time they visit. They came the first time. They didn't fix the stovetop. They said, “Oh, we can’t fix it.” We called AHS back. They sent out a second company, and that company was fantastic. They took care of the issue like they should have done the first time. I would never recommend the first company that came in. The second company knew exactly what they had to do.

I've got two heat pumps and gas furnaces, and the second floor unit was not blowing warm air. So, we called that in on the warranty. I was upstairs when the contractor messed with it. They had to replace some parts and I also mentioned to him I had intended on calling American Home Shield about my electrical heat pump in my bedroom. It's sort of wide and it's a wall unit. It has half of it outside and half of it on the inside where the controls are.

I had several claims for my washing machine because it kept leaking all over the floor. Someone would try to fix it but they never really would. VIP Appliance was the first company that said that I had to get rid of this machine, and they were right. I got a new machine through them. They were really, really easy to work with. They were very friendly and on time. They listened to me a little bit more than anybody else did. They were the best repair company that American Home Shield ever sent out to me. Having American Home Shield gives me peace of mind that if anything pretty serious happens, it'll be okay.

Hansen Mechanical did great. Since they were closed on Sunday, we didn't get ahold of them until Monday. We ended up having someone else come out to get our heat running again for a little bit. But our control board was frying out. They came out, checked it over and agreed with the other people that it needed to be replaced. If anything happens with our heating or air, we're gonna request Hansen to come back out and look at it. They were extremely polite. They came in and got the job done in a day, once our furnace showed up.

The service of AHS has been helpful. I feel that in some of the places that we use, they come and do their job, but when there's definitely something wrong with our electrical, I've called multiple times about it. Turner Electric came out. The last two times, the electrician told us we have to pay 300 bucks to replace some stuff. We could've just called Turner Electric ourselves and paid the $300 ourselves and not even paid the extra 75 or even go through what we went through. But when Budget Rooter came, they were good and they fixed the toilet. That stoppage was also covered.

The sump pump started leaking from one of the pipes and it flooded part of our basement. We were able to get it mitigated. M & E came in and replaced the sump pump and identified the problem as well. Everything’s working perfectly now and we’re very happy with it. The contractor knew what they were doing. They showed the problem, communicated it and handled it. American Home Shield was super easy on the claim side. It’s awesome. Going in as a homeowner, you know what you're getting but you don't know how it's been taken care of. So, it helps with that mind frame.

When my boiler wasn't working, we had to wait for parts. The tech came in and it didn't fix it. So, he ordered a different part. Some woman came in the next time and that fixed it. I like the claims process. I don't like the monthly plus the additional $100, but it's better than a brand-new appliance. Getting American Home Shield is a good idea on older homes.

My washing machine was making a noise that it never made before. The tech from R&R Appliance came out and found that one of the wheels under it had broken. They didn't have the part so they ordered it and then they came back out and repaired it. They did what they say they were going to do and I was very happy.

The people who are on the phone are nice and helpful. But AHS needs better vendors. The vendors are terrible. They don't respond in time. Some don't show up. You just can't get them out there. We've had plumbing problems. It took them days to get out while we have a backed-up toilet. So, we've had to stay in a hotel. Another plumber has come and looked at our washing machine. They did a temporary fix. Now, I need them to come back. But I haven't heard from this vendor yet since Friday, so I’m gonna have to call them again today. It’s just frustrating that I have to keep calling these vendors to get them to come out ‘cause I don't think they wanna work with warranty companies. They just put us at the back of the line if you call from a home warranty company. But we've had a few claims with AHS that went smoothly. Somebody looked at our stove and that was fine. The microwave was fine, too.

The garbage disposal would not come on and the plumbing company that came out was very nice and did the job.

The thermostat was messed up. Getting through to AHS was pretty easy. The contractor was excellent.

Contacting them by phone was very good. The tech did a very thorough job and he explained everything he was doing.

Fort Bend was the first people that came out for our washer but they weren’t able to fix it. The guy from the Fort Bend Appliance came out three times. The first time, he fixed it with a refurbished part. It worked, but something was wrong with it. When the new part came in, he came in and replaced it. We called them back and told them the washer was still doing the same thing. They said, “My technician has done all he can do.” So, AHS sent somebody else out for a second opinion. That guy said, “They had left a wire that was supposed to be connected unconnected.” He fixed that. I did laundry yesterday. I did two loads, which is two cycles and it went through all the cycles and appeared to be working.

We requested service for the refrigerator, and it can't be fixed. The freezer doesn't freeze all the time. It keeps thawing and freezing, so they've put in for a replacement. I've talked to American Home Shield's office a couple of times. We bought a new refrigerator, and I sent an email with the invoice of what we bought. The rep said that they were going to reimburse. They knew that we didn't know how long we were going to get the fridge, but at least we have the invoice and we have paid for it. I don't know when we'll get the check, but that should be in the works. Overall, American Home Shield offers a bit of insurance and peace of mind if a couple of things go at the same time, that I don’t have that big an outlay. I always end up having to pay more, but it seems to work that way. Plus, they seem to send good people to come and fix things.

GE came out for the refrigerator and the tech was timely and knowledgeable. The tech seemed to know what he was doing and took care of the issue quickly.

I pay AHS monthly, and then when the serviceman comes out, I got to give $100 to the service person, that’s a part of the contract, but with this last appointment for my garbage disposal, they charged me $80 extra. They said that’s in the contract, that they do that sometimes. She told me that’s in a lot of other AHS contractors’ contracts.

If you need something fixed nowadays, it’s expensive. AHS makes it easier to call someone in and get a technician to your house. It's cheaper too. Last year, I had a problem with them with my AC. The first technician they sent said that we needed to change the whole thing. He left and never gave an answer. So I fought with American Home Shield for a little bit. Scott from Young Mechanicals came in and he fixed the AC. That was the reason I kept American Home Shield because I found this guy. For my recent claim, my furnace was turning off. I guess it had some mice outside, so I’m cleaning. Some cables were not conducting very well. The tech switched the cables and now it's been turning on normally. Everything's great so far. The techs were all right.

AHS is employing good contractors. I've had a couple of issues with my heat pump and they've fixed it. They're working on a microwave for me today. The contractor has been great. I like their new tool, the video. So they didn't have to come to the house for the first appointment. We did it all over their link. I showed them what was wrong with the microwave and they listened to it. They knew exactly what was wrong with it.

We had two separate issues. The fan of the furnace stopped working on the second level. A few days later, the unit on the first level was not heating. It turned out the motor wasn't working for the furnace. American Home Shield selected the contractor and the scheduling was all done via text and emails. The first issue was fixed quickly on the same day. The second one required the techs to order a new motor. That took a couple of weeks to arrive. They scheduled to come back to the house, they installed the motor and the unit is working fine now.

AHS is working great for me. It takes the pressure off of me to have some professionals able to take care of the business I normally do. Also, the process of filing a claim is nice and easy.

Our hot water heater was leaking. Techs came out and they were really informative and very thorough. They said that the hot water heater was rusty. When I got the home warranty, I was told that this stuff would be covered but then all of a sudden, it was a preexisting condition and it was not covered. The quote the techs gave us was outrageous. I had to buy my own stuff and do it.

Every time I ever had to use American Home Shield, it worked fine for me. When my light in my bathroom wouldn't come on, an electrician came and replaced the electrical box. He was proficient. The only problem was I didn't receive anything other than the name of the company and American Home Shield didn't follow up with me. They said I will hear from the company but I ended up reaching out to the company. I used American Home Shield when I got my microwave and when I had a dryer issue, and they said the same - someone was gonna reach out to me but they didn't. Once I finally called, everything started running.

We had an outlet that wasn't working. We made a claim online with AHS then the techs were able to come the next day. They were very prompt and the service was quick. I'm expecting a plumber today because he needs to install a faucet and when I looked at the reviews for his company, they were terrible. So, we'll see how this plumber works. I'm a little concerned now but otherwise, we've had good luck with American Home Shield.

My pool pump went out and the plumber that came out was fine. But it couldn't be repaired so I had to replace the unit. The plumber ordered the replacement, picked it up that same day, brought it back and installed it. It was timely. The pool pump is working fine. Overall, American Home Shield is worth it if you have a few appliances that need replacement.

Three weeks ago when someone fixed my garbage disposal, he brought a friend whom I thought was his co-worker and they stole $460 out of my purse. I called at least four times and asked AHS to put that in my notes and have a manager call me back but no one has called me back. The same thing happened with my washer which was semi-working. I had to fill it up with water 'cause it didn't fill all the way to the large load. The techs didn't fix it and they tried to leave before they even made sure the washer was working. They said, "Oh, we need another part." The tech did something and now my washer doesn't work at all. I even asked him to speak to his manager because he was insisting that there was nothing he could do. And I'm like, "Well, sir, if you can't fix it, then aren't you guys supposed to replace it?" And he was like, "No. That's not a fixable thing."

My water heater went out. AHS sent out a technician and he repaired it. I've had previous repairs as well. AHS is always there and they send out an expert.

The garbage disposal wasn't rotating, but I could hear the motor go on. So it was still working. It just wasn't cutting or grinding stuff up. I tried the reset button on the bottom and all kinds of things but none of that worked. So I sent in a claim and then the contractor let me know they were on their way. They got here and they got it fixed in no time. I also had Home Shield replace my kitchen faucet once. The tech ran to Home Depot and then came back and did it right away. Overall, Home Shield has been wonderful. We've been happy with them. Depending on the contractor that they choose, sometimes the process takes longer than I'd like. But it's never been a huge issue. It's more on the contractors than on Home Shield.

American Home Shield does a very fantastic job. The agents and the repair people that they contract come out to do the work. They are very efficient. I have a retractable fanlight and the light stopped working. It’s fluorescent. Repair people were here yesterday and it was evaluated that American Home Shield is going to have to replace the fan. When they left, they said they had to get that approved. They called me back and said the unit would be ordered. Afterwards, they will be out to finish the job. I'm very satisfied with American Shield. I’ve had them for several repairs with my home and with my two rentals. They haven't disappointed me yet. I will recommend them.

My dryer wasn't heating. The service company called and introduced themselves. They had a cancellation that day so they were able to come the next day after I made the claim. I had to work but they called me 20 minutes before they were on the way so I was able to meet them when they got here. They were very nice and professional. They showed me what they did to fix the issue and they showed me the part they used and the port that was broken on it. Now, I have no problems with my dryer. American Home Shield is good to have, especially when you're a single parent and on a budget and things break around your house.

I had an issue with my hot water heater and AHS sent someone out. The tech said it needed to be replaced and I waited to hear back from them. I called AHS on Monday and they said they would send somebody out. I also called the provider that they gave me and he said he couldn’t get here for two weeks, so he sent it back. I called AHS back again, talked to somebody on Friday morning, and he said somebody would call me within 24 hours, but still haven’t heard anything. Aside from this claim, I also requested for a service on the compressor on the refrigerator and that went okay. All in all, AHS has got a lot to improve on because they're horrible with getting back to you. There’s also a language barrier a lot of times, so they don’t understand what you’re trying to explain to them.

The gas ignition light was not working. I used American Home Shield's website to make a claim and it was easy. Then I was told that Sears would be coming and I chose the appointment time. It was very quick and the tech who came out was perfect. So far, my experience with AHS has been good and I gave the warranty to two family members.

My first claim with American Home Shield was good. But with my second claim, they were just tacking on a lot of fees. I'm confused about why that was not covered. I'm hoping that I'm spending my home warranty is going to be worth it. I need a new water heater. The contractor was saying that there are limitations and there are other modifications that need to happen in order for something to go in. I'm trying to understand why all this is necessary. They were saying, “Now you need a new pipe. And now you need a new this and this. And that's gonna cost you $100 here, $100 this. It's gonna come out to $1,100.” American Home Shield is not paying for that. I thought the whole point was that that's covered because I'm paying a nice amount every month to my home warranty. That's a little bit frustrating. Maybe it's because I'm a new homeowner so I'm not as familiar.

It was a emergent situation, and American Home Shield was able to get Prime Plumbing to come out within a couple of hours from when I submitted the claim. I had a significant hot water pipe burst in the walls near my hot water heater. They were able to get the damaged piece extracted and replaced within a short amount of time. They were extremely helpful. There were two of them that showed up. They were very attentive to the problem and very informative as they were diagnosing and troubleshooting all of the issues. They were able to get in and out in a pretty good timeline, which was in less than an hour. Working with American Home Shield for this particular deal was efficient and Prime Plumbing did a great job at addressing the issue.

AHS has been working out great for us. We call the 800 number to file a claim and they get back to us and set us up with a contractor. We usually get an email and a phone call from the contractor. Then we set up an appointment for us to meet and get it done. We had the air conditioner problem and AHS sent out somebody to look at it. The motor on the unit outside needed repair and the gentleman didn't have it but he went and searched through a couple of warehouses in town. He found it that same day and came out and repaired it. The next one, I lost a fan or a flap in the back of the refrigerator and everything was freezing in the top. AHS sent out Mr. Service to repair that. The tech knew what the problem was right away and they ordered the parts. It took a couple of days for the parts to come in, but he took everything apart and put it back together in about 30 minutes. That was fixed okay.

I had a leaky sink and I called AHS up. They charged me 100 bucks and I got contacted within an hour. They sent out Plumb Magic and Plumb Magic was great. Their tech fixed the sink.

Everything's been fine with American Home Shield until this time around. I am trying to get a dryer repaired. It's been three weeks now. A part was ordered and supposedly, that request went through but it was not received or it could not be found the very first time. I tried again because I didn't get the parts here at home. American Home Shield put the request in again and GE, which sends out the parts, could not find that request. Today they're having an IT issue and that's the reason that I still don't have a dryer. I'm not too thrilled with that. It's a vendor thing that has to be worked on. I called in February and now, I'm gonna have to wait another week. This is ridiculous.

My experience with American Home Shield is terrible. I had leaks in my laundry room from my pipe and my master bedroom faucet, and my garbage disposal was not working. I called American Home Shield and paid my $100. A plumber came out but never looked at my garbage disposal. He went down in the basement and looked at the laundry room. But when I called, I told him there was a leak in my pipe. He never looked at that. When he went back, he said he was going outside but would come back in. He turned my water off, never came back in, and left my water off.

The microwave isn't covered by American Home Shield because it’s on the counter but I’m getting a check on my stove. The clock on it has crumbled off of it. You can't even push the button so I called to replace that and the tech came out quickly. I like that with AHS, for 100 bucks, I can get stuff fixed. My only problem is we live in the desert. So, one time I called for air conditioning and the person who was contracted was going to take weeks to get to us. You can't wait that long when you're in the desert for an air conditioner. But besides that, for appliances, AHS has been great.

I had a clogged bidet that City Plumbing came and fixed. They did a good job.

The heater wasn't working. I gave AHS a call and the techs that they sent out were great. They have to replace another part, but everything's fine.

One of the dampers was not working properly so the heat built up and turned the furnace off. Sirius Plumbing & Air had to replace some sort of part. They said the repair was not done and they were ordering the part. But when I called American Home Shield, the ticket had been closed. It was a little weird. But the tech came back out that day with the part and finished the repair. Sirius was a great provider.

I was a new homeowner getting my locks rekeyed. I went online, put the request in with AHS, and I received an email verification. I called the company which was assigned. I did have to call more than once but I got my appointment. A young lady came out and she was very professional.

My unit is getting up there in age, and American Home Shield has the highest coverage for full replacement, which I'm expecting within the next few years. So far, so good. We are getting all the text messages very timely. We're in the process of utilizing the service for an AC issue. When the contractor came out, I liked them. I was happy with the service that the technician offered me. Right now, we are waiting on a part. It's been two weeks and I don't think that's their fault, but we're getting a little frustrated on why it's taking so long to get this part in.

I bought this house a year ago and the appliances were here. There were all kinds of stuff in the outtake filter. The gentleman came on a Sunday, which was terrific. He was very nice and professional. He found change, little vials of eye drops, and all kinds of things stuck in that filter so the water couldn't drain. The change was so corroded. He tried a few things. First, he wanted a towel so he wouldn't mess up the floor. I've used American Home Shield's services twice and I've been very satisfied both times. The two service people that came were very nice and they fixed the job. The only thing was I requested a copy of the contract and I haven't received that yet.

Yakima came out to look at the washing machine and it was no good. The bearings were no good inside of it. The washer was over 20 years old, so the tech can’t even get any parts for it anymore. They said, “Yeah, you need to get another one.” They talked to American Home Shield again and said, “He needs to get another one. There’s nothing that can be done about it.” I went on and purchased a new one. I'm very satisfied and happy. I will refer them because they back up their word.

American Home Shield’s service is going great. My refrigerator was making a loud noise and I called and they sent someone out. He took everything apart. He couldn't find anything wrong, but it just stopped making noise after he moved stuff around.

American Home Shield is a great thing to have. I'm saving money, and they're excellent. If I call, they send someone out the next day. We've had no problems with them. They're very professional. When my microwave was tripping, they had a tech come in and fix it, and he was excellent too.

We had a light switch, which cracked internally and shorted out. The whole light system didn't work. The repair guy came in and replaced that faulty switch, and everything was back in order again. That was outstanding. He had that fixed in five minutes, and he taught me a bit about the circuit box and showed me the light switch and the things to look out for. That guy was really good and very knowledgeable.

I have a heat pump system that had an issue. The tech was prompt and was able to work with my schedule and come out quickly. The system needed a motor and a couple of parts. The tech was wonderful and everything was fixed in one call. They had all the parts in stock. That's amazing in this day and age to get my problem solved the very next day. It was an all around good experience.

My washing machine wasn't spinning the water out and the dryer wasn't drying my clothes. AHS's contractors come out a little faster than other companies. Also, the techs were good.

The whirlpool tub wasn't getting any hot water and the initial request was on the 17th of January. I didn't hear anything from the company, so I reached out to them around the 20th of January. They said they could come out on the 3rd of February, but they never came. I called American Home Shield again and they said to give them another day. I gave them another day till the 4th of February but they still never showed up. I called American Home Shield and asked if they could transfer it to a new company. They said I had to wait three days for it to be escalated. I waited three days and called back. On the 4th, they said the company would be there on the 7th of February, but the company never showed. They never rescheduled with me on the 4th or for the 7th and American Home Shield never said anything.

I had backup pipe problems down in my basement. Mounts Plumbing and Construction was very quick, polite, and knowledgeable. Within a couple of weeks, the job was done. It's been wonderful with AHS. But I'm in the middle of getting another repair done with the dishwasher and it's a little confusing with the appointment date. The reminder of the appointment and the rescheduling kind of threw me off.

In our recent claim with AHS, the garbage disposal seemed to be leaking. A young man came out and he fixed it. It was fine. But previous to that, we had a toilet that wasn't set right. The plumbing and the pipe seemed to be loosened up. We called American Home Shield, and they sent out Plumbers Inc. and the same young man as the last time came out. He said that the pipe had to be sheared, cut a little bit, and they'd have to put a different collar on it. He fixed it temporarily, but he needed to get parts. It was an additional charge to do what he needed to do. They called American Home Shield, and they denied it. I had to pay $185 out of pocket, after I already paid $75 for the service call for my deductible.

The contractors get out pretty quick usually. A couple of years ago, I had a claim when it seemed that it took a while before they got out. They had to order parts and I had to wait again. This last time wasn't so bad. One tech came for the washer and one for the dishwasher. Both of the guys knew what they were doing. One guy had to order some parts, but he got them within a week or so, which wasn’t a problem for the appliance because it was still usable. The other guy fixed the problem when he got here. That was good.

Within 24 hours of filing a claim, someone would call me back to schedule someone to come out. Then, when the contractors come out, they're very professional, understanding of the situation, and they are able to fix the issues. The only thing is that I'm paying insurance and at the same time, there's an additional $75 I have to pay every time somebody comes out. But I understand that they got to get paid.

The furnace was making very loud noises and when the tech from Air Doc came out, he was very professional. He knew exactly what the issue was and corrected it. There have not been any problems since. The home warranty saves us money. And so far, I haven't had no issues with any of the claims that I put in.

AHS is responsive and they seem to associate themselves with reputable repair people. My condo wasn't cooling from AC and they connected me with Express Air quickly. Express Air came the next day and they fixed the unit within an hour.

I had pipes that were stopped up and after the contractor came out, everything is functioning good. American Home Shield was referred by family and we have liked it since we got it. It’s worth it.

American Home Shield sent out ACI Northwest for my heater claim. The company saw that the motherboard wasn't working. It took about a week and half to get the approval to replace it and once it was approved, the tech switched it out. I like American Home Shield. The prices have gone up but I don't think any of the services have changed.

All the last claims about the pool are for the same reason and I have had different contractors. They're replacing parts and the problem is the timer, which is not working properly. It would work okay for some months and then start over again. The two good companies that came were very nice people but the problem is still there. I know pretty soon I have to pay $125 again so AHS can send somebody else. This has been the only situation that they haven't solved for me so far.

The dishwasher didn't work. I called American Home Shield. The rep was hard to understand because she was in another country. Other than that, it was all right. The first contractor was a total washout. But the guy that came out and actually installed the dishwasher was great, as was the guys who delivered it. American Home Shield is good to have.

I wish there were more options or a place to put more details when I'm filing a claim. Sometimes, the categories are too broad or not specific enough to find the claims I'm trying to make. But overall, the claims process worked out fine. Both the main showers on our top floor were leaking cold water. It took a few days for the claim to be answered. We made the claim on a Saturday and the company wasn't required to respond 'til Monday. But the techs didn't get out 'til Thursday so we were without water for five days. During that time, we also found that water was leaking from our ceiling from this. So, we shut off the water. Once the techs got out, it was a quick and easy fix for the leaking showers. However, they couldn't solve the leak into the walls because there was no obvious cause. But they said that if it leaked again, I should file a new ticket.

The plumber fixed the toilet. I called them back out 'cause it had started acting up again. He wanted to make sure if it was good. I've had to call him back for a second issue, which was the flooding in the basement. He said that it was the condensation pump on my furnace. He told me that I needed to call HVAC. I called HVAC, but they didn't figure it out. I'm still trying to figure out where the water's coming from in my basement and I don't have $100 every time I make a call.

American Home Shield's claim process was simple. I've been calling the number and I discovered the online portion, which is even easier. They sent out JG and they were awesome. It took them a couple of days because they had to order all the equipment. But they were here initially within one or two days and they were here on time. The job took them right up to the estimated time they thought and they didn't stop working. They pushed through until it was finished. We had an older system. There was a leak with our AC that they found. They also fixed that, which is what took a little bit of time. When looking for coverage, consider a full spectrum on your older appliances with a simple deductible. I was always skeptical about the warranties. But it's worked for us and it saved us so much time and money.

We smelled an odd odor from our Frigidaire dishwasher and thought something was burning. We made a claim to American Home Shield and it usually takes a week to see a contractor. The tech checked the dishwasher and ruled okay. The issue has not recurred. American Home Shield provides good service and my experience with them has been satisfactory. When considering a home warranty, check what deductible you want. I ended up with a $100 deductible. I would pay a little more and get a lower deductible, maybe $50. Also, know that there's a waiting period.

American Home Shield has saved us a lot of money as far as repairs or replacement for appliances are concerned. Recently, we needed to replace our hot water heater. The process went very smoothly. The techs were friendly and knowledgeable. They were very quick with everything that they did.

There was condensation buildup on my ceiling furnace that ended up turning to a large pool of water inside of one of the PVC pipes. The technician from McCormick came and explained that to me. He ended up shock-vacuuming out most of the water and resetting the furnace. He got it back running and he was great. But he said that the issue that caused that water buildup was going to be a recurring one, so I need that to get fixed. I reached out to American Home Shield and I'm waiting for them to respond to me about a technician coming to fix that and I haven't heard from anyone.

So far, American Home Shield’s service is good. I purchased an old home, so it's been good to have some kind of insurance for all the unexpected things that pop up and break. The most recent claim I did was for a garbage disposal that went out. I've worked with L&B twice, and I really like the tech. He’s very nice. My only suggestion would be to give customers more control over who comes to their house. In the past, I've had American Home Shield, and we had some really bad experiences with some pretty low-quality workmanship. So, it would be nice to be able to have a choice of people and that I could look them up and pick who I feel most comfortable with rather than just having someone sent to the house.

I have not been satisfied with Home Shield warranty at all and I'm thinking about dropping it because every time I call them, there's a fee and they take out $80 a month for it. Then, when they come out to my house, they charge me another fee for fixing the issue. When I called them for the air condition, I had to pay $107 for the contractor to come out and when they came out, they really didn't do anything. They didn't charge me anything for that but they didn't fix what the problem really was. Then, they took out $80 from my checking account to keep the warranty. I also had to pay 200 and something dollars for Freon that they put in my air conditioning. I don't see the advantage to that at all.

American Home Shield is 100% better than our previous provider. I wanted things looked at and my previous provider wanted to see inspections of the house before I bought it. It was just ridiculous. It seemed like they wanted a reason to not have to pay. I stopped using them completely as it was a waste of money. We started with American Home Shield in January because I moved into a new house and they've been great. When we moved in, we had appliances here and we had no idea if they were working or not. They looked like they were until we went to use them and found out there was something wrong with them.

The toilet in the main bathroom wasn't flushing. I told the plumber what was going on and he was in and out in 15 minutes. All of my experiences with AHS have been good. I'm glad I continue to pay the monthly because I'll be out of more money if I didn't.

American Home Shield is great and responsive. When our heat went out, we had Fast Response Heating come out within a couple of days. They got it fixed. But it went out again. So we called Fast Response Heating because they said that they did a 30-day warranty on any work that they did. They came out again and figured out that the entire system had failed, which we were expecting was going to happen at some point because it was almost 45 years old. But they didn’t make parts for it anymore. Fast Response Heating decided the unit needed to be replaced two days ago and then we got our new system put in yesterday.

I went online to file a claim and the site was user-friendly. Then, the contractor called to set up an appointment and they were good.

The capacitor went out in our air conditioning. Doshier Appliances diagnosed it and fixed it in just a matter of a few minutes. He and his helper both knew their stuff. They went right to work and they were there for 10 minutes. After that, they had me come in and it started up. I didn't want them to come into the house, so they didn’t.

I don't like the part that I pay all this money every month and then when the contractor comes out, I pay the $75. Another thing is when they come out, everything is good for 30 days but after that, I gotta pay again. And I have to give my credit card upfront before they even come out. But I'd recommend AHS. They usually send somebody within 48 hours. USA Plumbing came out recently and everything was fine. They got the repair done real quick.

I had American Home Shield on a rental house, and now on my personal place. I had plumbing issues a while back and they resolved it. It was also great with Xigent Appliance Repair. They found the problem on the washer and fixed it. The only thing that was unfortunate -- and I kept getting a phone call from another country to try to follow through because she could never get the answer -- is I have a heat pump, and it wasn't clear when I bought the service that that wasn't covered for any services. That was disappointing when that wasn't clear because that's my source of much of my heat and cooling. Many people are getting these. They're called splits and this is a Daikin. This thing that lets the heater cold is up in the ceiling then there's a heat pump outside.

My heater went out and AHS didn't have any servicemen that worked the area here so I called one personally. He diagnosed the problem, we called AHS, and he told them how much it would be. They authorized it, he fixed the problem, and he sent in the bill. That was back in January and he's still waiting on getting paid. I've called twice and he has emailed three or four times but neither of us can get through to them.

I had a plumbing issue and everything went well. The tech that AHS sent out was very professional, very friendly, and courteous. He changed out my garbage disposal because it was leaking from the bottom and he changed out my toilet upstairs since the flapper was bad. From the time I put in the claim until the repairs were done, it took about two days and the tech did a great job. I also had an issue one time with my washer and I left the claim information over the voicemail, but the reps input it as a dryer issue. So I had a really big problem trying to get them to understand that I never mentioned my dryer, I only mentioned the washer. Then, I had an issue with my bathtub and I simply was so honest with the lady. I told her that my fiberglass in my bathtub had a crack in it and asked if they covered that. She put me on hold for a moment and when she came back to the phone, she said they covered it and that I just had to pay my $100 deductible.

Tom Melton Services was very professional and explained everything. When we got all that heavy rain, a drain in the floor in my basement backed up. The plumber come out. He tried plunging at first, and it broke it loose. But we were running water through the pipes to make sure it wasn't leaking, and I looked over and told him, "Isn't that leaking on the wall?" He said it was and he took pictures of everything that was there and where it was leaking. When he went back, he told them they needed another work order so they could come out and address that problem.

A motion sensor kitchen sink's battery pack started leaking water. I submitted a claim with AHS through the internet and the contractor called me the next day. Then, the techs came in to diagnose it and it turned out that they had to replace the entire system because they don't make the battery pack anymore for that whole thing. They gave me two options. They said I could call Moen because they do a lifetime replacement, or they were going to give me some other manufacturer. I chose to go with Moen and ordered the thing immediately. I got it in three days, then I called the plumbing company back. But nobody followed up and there was a long wait. I left a message then somebody called me back and gave me an appointment the next day. But nobody showed up, so I called back and they sent somebody the next day to install it. The one who came did a very good job and overall, it took eight days to get my claim finally resolved.

Some work needed to be done to my air condition and I had two people come out. The first guy said they couldn't do it and then the next guy said they could but it never got taken care of. I didn't like the miscommunication. But other than that, AHS wonderful to have. To pay that $89 a month is worth it. Sanders Appliance came out to check my cooktop that was broken. It need to be repaired but they couldn't get the parts because it was no longer available. The tech was knowledgeable and he was really straightforward that it couldn't be fixed. I liked him. I had to end up getting a new cooktop.

If you put the oven's temperature past 375, the broiler or grill up top would come on and it burns everything before cooking. The tech came out and took a look at it. He said we needed a part and he ordered it. Then he came back, put it in, and everything's been fine since. He also checked the clothes dryer while he was here at the time. The settings would not go past 20 minutes of drying time and he changed the switch. But he also had to order the part and he fixed both appliances on the same day. All in all, American Home Shield's claims process is pretty simple and efficient. I'm thrilled about it. I called them out a few times and they scheduled services for me. The techs also called the half-hour before they arrive or to make sure I'm home.

I called American Home Shield because my garbage disposal was not working. The guy came out, looked at it, and determined that it needed to be replaced. But it was taking them a while and nothing was going down in my sink and it was smelling. I called somebody else to take a look at it for me and when they came, they fixed it. Then, I called American Home Shield back and told them they don't need to order a replacement because I already had it fixed. I told them the contractor they sent out misdiagnosed the issue and asked if they could at least reimburse me the $75 service fee but they said no. They finally said they would see if somebody could review it and they haven't reached back. I'm disappointed.

I like the website of AHS. It’s very easy to utilize and clear. It always gives me updates, like maintenance suggestions. I put in a request for my furnace and they state that they will find someone local, that they are vetting to help with the service within 24 hours. I got a response and a call within 24 hours, and I got my problem resolved. It was good from my experience. The technician was also very knowledgeable, nice and friendly. He let me know that he had to order a special part. I had a meeting I had to go to. He came right out first thing in the morning after he got that part and it saved me a lot of time that day.

Every couple of years, my furnace pilot gets dirty, and it won’t ignite. Supreme Air comes in and cleans it, and that was what happened this last time too. I like American Home Shield's deductibles, and all of my experiences have been pretty good. Every time I called them, there’s someone out here same day or next day, and I've contacted them at 5 o'clock, 7 o'clock at night. The contractors are good as well. Every time someone's come out, it's been really quick. They’re in and out. People need a warranty on their house, and the amount of service that I get from American Home Shield is pretty decent.

The hot water heater quit working. It was dripping water out the bottom. So, it was rusted out. Patriot came out the same day we called. Our AHS warranty paid for itself this year. Some years you don’t use it, some years you will. The water heater is one of the cheaper items compared to an entire AC or heater system.

On 2/27/2022 I had an emergency and I called in cause both my toilet was running over. They put it in as non emergency so they called me the next day thinking I would go out back to use the bathroom. Now they don’t want to pay my money back because of their mistake.

The board was not working properly, and my heater was not working. The vent for the first floor was not working. So, when I stop the unit, the outside unit would get frozen. American Home Shield's customer service was great. As soon as the guy in AHS told the contractor that the ticket was in, they called me and set up an appointment quickly. They came out. They had to wait for the parts to come in, but it was quick.

We had an issue with our washing machine. The claims process went very smoothly. Everything they promised came true and it was in a timely fashion. It was a great experience. When one has a home warranty, things are not too costly.

AHS is affordable and they have technicians for every item that I have insured. I had a clogged toilet. The tech diagnosed the problem, unclogged the toilet and everything was fine.

AHS has been worth it, especially because we don't have to sit and figure out who to call when we have an issue. We had a claim for the furnace and the contractor came and told my husband there was a bird that got caught in the thing. But they didn’t come down with a bird and if a bird was in there, there would be a bird body or bird parts or something. My husband called American Home Shield and asked if we could get another contractor to come out for a second opinion. They gave us new people immediately. The second contractor came out and said there was no evidence of bird or anything. The motor went out and they ordered the part and installed it.

Some of my experiences with American Home Shield have been good and some of it have been bad. It's nice that I can go on the computer, set a claim up and American Home Shield sends somebody right away. But some of it depends on the contractor. A contractor came and fixed the doorbell in one shot. But I'm not happy about the furnace. The technician said that he thought it was the circuit board. He was going to order a circuit board and I asked when it was going to come. He said he didn't know and he had no responsibility for that.

The repairman couldn't find where the leak was coming from, so he referred it to Warrior Restoration and it was resolved. Warrior Restoration tore up my bathroom, my room and the room beneath me, and now I'm just waiting to get everything back in. Overall, American Home Shield responds real quick to whatever issue I have. Most things are fixed fairly quickly, and they've done a good job. I can't complain.

I love AHS. I like the peace of mind knowing that I don't have to come out of pocket for major issues. My dryer wasn't heating recently. I called AHS but the language barrier was choppy, so I took my chances and submitted it myself online. The techs came out twice. One to diagnosis, and the second to install it. The first tech checked everything and confirmed what I was saying, that it wasn't heating. When he ordered the part, it was available five days later.

When I had five faucets that were leaking, American Home Shield told me they'd get someone out by the next day. It was fairly quick after that. In a day or two, a plumber came out and assessed the situation. He said he needed to get a new faucet which I had to pay for. The one in the kitchen had to be replaced. He came back about two days later and did the work. I was happy with my experience. But the copay’s a bit expensive. For this job, I would have probably paid less than that to have a plumber come.

AHS has covered what we needed done and the people that they've sent seem to be adequate. Our washers started making a strange noise when it was spinning. We called and they sent out somebody. The tech tightened something up and that worked for one load and then it was still making noise. They came back and they did other stuff. It worked for a couple of times but we weren't using it very often because we were gone and then it started being really horrible. AHS said we have to have a whole new claim and pay again. We're calling back the same people who said to call back if there was any problem. Why do we have to pay again? But they ended up not charging us twice. That was very nice. The contractor replaced the whole thing and now we're waiting to see if that really worked because I noticed yesterday when I used the washer that it's starting to make strange noises again.