American Home Shield Reviews

I had an issue with my fridge and another issue with my range hood. I went online to submit a ticket to American Home Shield. The website was helpful and easy to navigate. I was told J&W Home Repair will come out. That company called me. I had the technician's phone number. Once we set the appointment up, the experience was good. The tech told me the issue with the fridge that was causing it, and he had to order a part. Then he gave me a fix for the meantime before the part arrived. Once the part arrived, he came over and he fixed it in 10 minutes. As far as the range hood, he figured out that there wasn't any electricity going to it, so I needed to get an electrician.

I had a gas leak in my house so I put a ticket in with American Home Shield. They picked Sewer Medics as the contractor and they needed to come before 6:00 but for whatever reason, they were late. It was fine though. The service guy told me a regulator was cracked and that he needed to order a part. Home Shield called me back with an approval because it was a part that not covered under their warranty. I needed to pay out-of-pocket and I told Sewer Medics, “You guys can fix it by tomorrow?” “Yes.” I approved the service and they charged me 950 upfront.

Water was leaking from the bottom of the refrigerator and the contractor was excellent and professional. But they couldn’t repair the refrigerator because the door where the ice maker was had frozen up from the condensation. It took them two weeks to complete the repair, which was good compared to last year. My dryer took forever to be fixed. The person came out, and I found out that he told American Home Shield that I did something to the dryer. I called AHS and told them that the reason I have a warranty is so I don’t have to try to fix the dryer myself. They said they could send another technician, so they did.

I called American Home Shield when I had some problems with my refrigerators, the one in the garage and the one in the house. Every time a contractor came out for the refrigerator in the garage, they already knew what was wrong with it and they would say they'd be right back and fix it. They brought a part and put it on there. It might have worked for half a day then it didn't work again, so I called American Home Shield back.

We didn't have a good experience with Express Appliance Service. They took forever. But RS Appliance was very responsive and they took care of everything very well. I would recommend American Home Shield. They're really good.

I have three issues with my house. They had to do with a leaking pipe, a faucet, and a stoppage. However, when the tech was talking, he didn't know what he was doing. He just unscrewed it, checked it and said the damage was beyond repair. One of my coworkers told me he had some issues and they were taken care of, because he's the one who advised me to get a membership with American Home Shield. That's why I still have it. But I wanted to cancel my membership because I was frustrated with what happened. One American Home Shield rep I spoke with asked if I wanted a second opinion. I did. The next people came. The communication was not bad. They did what they had to.

Every time we turned the dryer on, it made a big thunking noise, and it growled the whole time it was going. My husband did a claim online and it was super easy to do. Woodley Appliance Repair came out and it was the second time they've been here. We already knew who they were as they replaced our dishwasher a year ago. The technician took the dryer apart, showed my husband exactly what parts he was gonna order, and why they were needed.

A/C Rescue came out in a very timely manner. They checked everything and let me know that everything looked like it was good to go for the winter. They did a good job. It was a routine check. We do that in the fall, in the summer, and also before summer for the air conditioner. As far as American Home Shield, everything's been great so far.

My dishwasher wasn't cleaning anything and even if you put clean dishes, they were coming out dirty. So, I initiated the service through American Home Shield, then someone came but he didn't do much. He just pointed the heat gun at the unit and said the water was not hot enough, even though we saw steam coming out. So, he left. I increased the water heater to the max, then I requested service again because even with the heat turned on max, the dishwasher still didn't clean stuff. The tech came and this time, his heat gun was showing correctly. He looked, said he had no idea what was wrong, and left.

A contractor came out and got the job done on the air conditioning unit quickly. They said that my freon was low, and I had to pay an additional $125 for the freon because they said American Home Shield didn't cover that. Having been with with American Home Shield since 2008, it's always been easy to file a claim. I'd recommend them. It's too costly to try to buy appliances and it's better for us to do American Home Shield.

American Home Shield usually assign somebody right away, then they show up. I have them for seven years and so far, some of their contractors are really good, while some I question if they know what they're doing. They sent a guy who fixed something last week and it was perfect. They also sent a guy a couple weeks ago but he didn't do so great. Then, they assigned one person for my washer and when I looked them up online, they had a hundred 1-star reviews and a lot of complaints at the BBB. So, I cancelled that appointment and I paid out of my pocket for somebody to come and look at the problem. It turned out that the issue wasn't with the washer anyway. It was a plumbing clog.

I had a garbage disposal that was clogged up and would not turn on. I filed a claim with AHS online and it was easy. They gave the name and the phone number of the company that was coming out. The communication with the tech was good, too. He sent me an email, letting me know what time he was gonna arrive. And he arrived at the timeframe in which he said. He recognized that it wasn't turning on and that it was leaking and he replaced it. It’ now functioning at 100%. I've been with AHS for three months now and this is my first time using it. I like their quick response time. I’d recommend it.

It’s a pretty good deal to have home insurance with American Home Shield. I'm paying only about $25 a month and they cover all the problems. And the plan also specifies when something breaks down I would pay an additional $125 to fix it. But, if you're going with the insurance that all the companies are offering, it’s gonna cost a lot more. Like if I would have separate insurance for the washer, for the dryer, for all the appliances, plus the air conditioning unit, that would add up.

American Home Shield is a good company but they don't follow through. I thought that somebody comes out 48 hours after a call, but when I called, the service company, All Fix Service, couldn't come out for eight days after that. I'm in a major metropolitan area and I called American Home Shield back, but they said they couldn't find anybody to come out sooner. I stayed with All Fix Service and when they came out, they checked everything and left. On a different claim, it took the heating company eight days also before they came out, because they said they were busy. I'm a senior citizen and I've got health issues. The heating company came out yesterday and found out what the problem is, but I still don't have heat.

My washing machine has stopped washing. And the company that was sent out, Precision man, was very professional, helpful, courteous, and did a fabulous job. I have great appreciation for those folks. There was a part that had to be ordered and when the part came in, they called and scheduled the appointment to come out.

The guy from AAA who came out for my recent claim with AHS was very nice, professional and did over and above. He did everything that needed to be done with our furnace. I love American Home Shield. I've only had one or two experiences with a vendor that I didn't like that did a shoddy job that ruined a new vanity. But American Home Shield sent someone else out and we were fine.

We had a gas leak and it was very bad. The original appliance people that AHS sent don’t service this kind of problem and they said there was nothing wrong. There were about 30 phone calls between AHS and the contractor, and they kept saying someone would reach out in two business days but they didn't. And it kept happening every two business days. It was a horribly painful situation that we had to go through. I was about to lose my mind.

I've had American Home Shield since 2022, but I've had them at every home that I've owned. I go through my account Online to submit claims and it's Very easy. they give me the Name of the contractor, date of the appointment, and their ETA. The contractor that came out was very knowledgeable. they Walked me through everything they were about to do and had to do. they fixed the drywall and It's good. i like how easy it is to file a claim with American Home Shield and The price point is affordable. people can make their own plan as they go.

American Home Shield's customer service was excellent. I had one service that I called about and they sent someone who fixed the problem. When I called, I got a recording. It was good, though.

I've been an American Home Shield customer since August. I spoke with them when the baseboard heating wouldn't turn on. The turnaround time was quick. The heating now comes on. AHS's rep told me they waived my service call the first time. But I got a bill and I called back, and they said it's zero. Nothing's due until next year.

I had a plumbing issue with the return water from the washing dryer spilling over into my kitchen ceiling so it wiped out the wall. I called American Home Shield. They sent out a plumbing company. The guy said it was clogged. He said he unclogged it. A week later, it leaked again and caused the same damage. So, I called American Home Shield this time and told them they could not send the same company.

It took the contractor several service calls to get my fan repaired. I had to repeatedly inform them it was a whole house fan, not a stove exhaust fan. When they came out, they said there were problems. Then they couldn't find the part. Then they weren't sure which part it was. At first, they said they don't repair three-speed fans then they turned around and said they do. The first time that someone came out from American Home Shield was back in August. My fan wasn't repaired until late October. I was not very pleased with how the whole thing went.

We were having our furnace serviced. They went in and scoped them to look at the cells before they cleaned and serviced it. And the tech could show me on the scope on his video on his phone. The cells inside were cracked in multiple areas. It could be leaking carbon monoxide into the house. Based on the age, it would make more sense to replace the furnace than repair it. The contractor came in and installed a new one.

I’m thankful for AHS. For my recent plumbing claim, 1st Choice addressed it and took care of it. I checked it a couple times and it looked okay to me. One thing I didn’t like is that a few months ago, I had a refrigerator that blast out. I thought they fixed it. But I had to pay out of pocket for a brand-new fridge. Unfortunately, American Home Shield did not pay anything or give me anything for me to buy the new fridge. I wasn't very pleased with that. Also, they should give a person who is disabled or a senior citizen a discount when it comes to the service fee.

This is the first time that we've had any trouble with American Home Shield. Up until this time, we've been happy with them. The contractor wouldn't start digging until I paid them $250 on top of what I had already AHS. They said they didn't cover opening it. So, we paid it. I've never seen a receipt. After talking to AHS, they never got an authorization. They told me they didn't authorize it. There are two chambers. They only pumped one side and proceeded to tell me we needed a new septic tank for $6,100. They said the baffler is not working.

I was very discouraged that it took the contractor over a week to come out and look at the unit. I called them on a Wednesday, when it was assigned, and they couldn't even fit us in their schedule until the next Wednesday. So our house was down into the 50s for temperature. Once we could get them out here, everything else was fine and professional. But it was kind of unacceptable at this time of year. Everything has been fine since the repair. Overall, American Home Shield's coverage and price are good. I have no issues with them.

HomeMeister came out and cleared a line for me. They said it could use a jetting. However, American Home Shield does not cover that. I asked them to please cover it because they've been out for this very same thing for five years in a row, but they refused to do it. I am canceling them if they're like this about it. I've had some good customer services and some not so good ones as well. The people that are answering from a different country have a little less way of communicating. I've had difficulty understanding them. American Home Shield also went up with the price on me. When I told them I was going to leave them and go to someone else, they told me I was not gonna be able to find another company. But I found one that's $20 cheaper and they cover the same thing as well as my upright freezer for less money.

I was a customer of Sears Home Warranty and started to get the runaround from them. I shopped around and happened to check online. I read the reviews and American Home Shield seemed to be pretty good. So, I signed up with them and I have been with them for three years now. Their service is not too bad but they need to get people who could speak a little bit better English. Other than that, after a couple of times, they do get their point across. The only issue I have with them is that when they deny a claim, they send an email and they don't call. And when you find out and you try getting answers, it takes a little while for somebody to get through or turn around and tell you that you could get a second opinion.

I've been with American Home Shield however long I had the house. It was a gift when I bought the house. My parents got it for us in 2019. I have three other houses and I have AHS on all of them, except one. I took it off because the previous owner had updated everything before I bought it, like the HVAC, the washer/dryer. For my one rental property, I noticed that when AHS replaced the heating and the air condition, they never pulled the permits to New Castle County. I got an escrow shortage for that house. I was like, "Let me go in and see how much it went up," because it's gonna have to be offsetted by the tenant in a couple months when her lease renews. I was trying to get the lease renewals together. I've seen there were no permits pulled for the house. I paid for the upgraded permits to make sure that was done. I'm trying to figure out where the disconnection was between AHS, Family Heating & Cooling, and the county.

I'm renting up my home and I had an issue about this oven. Initially, we did some troubleshooting by calling American Home Shield's live call support. They were not able to fix it. So, we scheduled this in-person inspection. Fleming people came over and suggested some part. They ordered the part, they came over back, and they fixed it. When they came, there was no one at home since it was vacated by the tenants. By providing the PIN code, they just came in and fixed it and they confirmed the issue got resolved. They are really good in communicating through text easily to me since I was being remote. Overall, Fleming did a great job. Home Shield also did a great job. I rate them a 10 out of 10. They made my life so easy.

American Home Shield responded immediately. I turned in a claim, and poof, I had a contractor call me the next day. I had an issue with how my remote control would open the garage door. While the tech solved the problem, it really wasn't solved because it will work if you just hold the button down. What struck me was he really didn't do much diagnosis. Initially, he helped so it would work on my phone. He showed me how to do it and said I don't need to use remote as I have my phone. I told him I don't wanna use my phone as I gotta stop the car and use the phone.

One of the outlets was loose. An outlet and a light switch for the two rooms were all gone because of that one outlet. I called the American Home Shield and it was easy to get through a representative. It was good. When the contractor came, it was amazing. It was quick.

When I submitted a claim with AHS, I first got an estimate with Mile High Plumbing and they overcharged me while the second company, Colorado Plumbing, only charged me for what was broken. The first plumber that came out told me things that were broken and they weren't. When I tried to tell AHS that the plumber had lied, they just said that that's what the plumber wrote down. So I looked up their policy and the definitions of what secondary damage was and it’s like if my hot water broke, then my carpet or drywall or floor got wet. Things that weren't plumbing that were damaged.

Allure came out and helped fix two appliances. My stove had a bad regulator. The electronic component that sets the temperature was broken. They fixed that, and then my icemaker on my fridge. However, the first tech they sent was a little bit clueless. He was looking at the stove like it was an alien that just landed from another planet. I looked at him and said, "This is a stove." He hardly spoke English, which I'm bilingual, but I speak English. He also couldn't find the serial number on the fridge. I told AHS, “Please don't send that person again." They sent two other people and they were fine and competent.

I like that American Home Shield responded back quickly to my requests. Submitting a claim for my heat, which was blowing cold air, was easy. The contractor called and gave me a time when they would be out. Also, they sent me an email stating they would come at whatever time they would. The tech told me what was going on and the reason why. He was good. My heat is working. However, I didn't know that I would have to pay an additional fee when I started service with AHS. I had to pay an additional $130 at both times the contractors came out. AHS didn't explain it when I purchased the contract. Other than that, what they're doing now is good for me. I would recommend them.

BA Distributing was great. I've known Bill for a while now. He's worked on every appliance and everything that we have on the house at this point. He's been around a few years, and we've had recalls before. Sometimes, that's the way it works mechanically, but he's always done great to us, so a recall isn't a bad reflection on him. We have a very good relationship with him. Overall, I've been very pleased with him and BA.

I filed an online claim with American Home Shield when the burner went out. I received a phone call from the contractor and my experience with them was good. So far, the burner is functioning well. I would recommend American Home Shield. I've had them for several years and it's a good idea having them because the house is old as well as the appliances. However, sometimes, they have a difficult time finding a contractor on the West Slope of Colorado. They also don't have an English-speaking phone staff.

I've had American Home Shield for a year. It's the company that I trust the most, and it's the one that's mostly known, the more prevalent one. I have gotten service through them and it's been great. The response from their company is quick. When I submit through the online app, it's easy and I get a text message saying that the service contractor has been notified, then I get a phone call 30 minutes later. Everything is within an hour or so, and I love the techs that have come out. I've had an HVAC guy who has come out twice. The first time was for the summer checkup, and then we just did the winter tune-up. He was awesome.

We also have Choice Home Warranty and they suck compared to American Home Shield. They are great. The guy who came out to check the washing machine said it was not the washing machine. It was a drain. So, he told us to call a plumber. A plumber came out and found that it was our water heater. Our waterless water heater's drainer thing came out. It was simple. Everything was great. Both techs were good. We love them.

When my refrigerator was messed up one-time, American Home Shield tried to fix it. It's a two-door refrigerator and where the ice was being made, that part was not working anymore. They couldn't replace that door because they no longer have it, so they replaced the refrigerator. I had also a service done not long ago on my furnace. A contractor came out and did a furnace tune-up. They did a test and said it's not sealed anymore, so there's a possibility that carbon monoxide could shoot back into the house.

A technician checked on my fridge because it wasn't cooling and they were able to take care of that for me on the spot. Their response was within 24 hours. I've already told three of my friends about American Home Shield and they signed up but I never got the coupons back from the three.

Phil's Good AC & Heating was amazing. However, I have had some contractors that have come to my house and quoted me something. Then I've had a private AC company come out and tell me that that was not true. It's happened twice and it's been with the AC. This last time, Air Majesty was trying to charge me $3,000. But that's no American Home Shield's fault. Their service has been fine.

I called American Home Shield to file a claim and I speak to a rep who was very helpful. Then, the guys who came out were very polite. They explained things and cleaned up after themselves. I have American Home Shield for quite a few years and I would recommend them.

I had a plumbing claim and the first guy that came out here wanted to charge me triple the amount. But American Home Shield allowed me to get a second opinion. When I got that second opinion, the second plumber was awesome. He fixed my problem. Overall, American Home Shield is great. I've already referred many people already. But I pay a lot. I have to pay initially for them to come in and then I also pay once a month. I don't like that. I would rather it be a series of months, maybe every three months.

I do my claims to American Home Shield online. The turnaround time that they provide is excellent. I had a recent claim where Vintage Garage Doors came out. They changed a motor, and they did a great job.

Fast Tech Plumbing came out to make some repairs on my toilet and some of the faucets in the house. They did a good job, but I need to call American Home Shield again because the toilet is still running and needs to be fixed again. I've been with American Home Shield for 20 years and I had some issues with them in the past. I didn't like how they handled increased the price for the monthly fee without letting me know that that price was going to change, but they handled it professionally by getting my price lowered. I'd recommended them.

American Electric Services came out to fix the ceiling fan. The fan was only going on low and then the lights were flickering and that was just the light bulb. The tech really didn't even have to fix it. My granddaughter was cleaning the ceiling fan and evidently, she pulled the string up there. That was why it wouldn't come on any other speed other than real low. Submitting the claim to AHS was fairly easy. I made the appointment and then they told me what the contractor's name is and when he'll be coming out. He called me when he was on his way out. He was good. I didn't have any complaints with him.

My hot water dispenser was leaking. I went on the app and submitted my claim. It was relatively easy to do. American Home Shield assigned a company and then the technician came in and he looked at it. He said it was leaking. But he was gonna have to get back with American Home Shield because these type of items are not items that could be repaired. It had to be replaced. Before the installation, the company called me, made an appointment, and had me select the day and time. I selected the day and time, and then they came back and installed a new unit.

American Home Shield was fantastic on my recent claim. The guy who came out was awesome. He was very informative, professional, and on time. He called me 20 minutes before he arrived. I paid the service fee, but I tipped him on top of that because he did such a great job. He answered questions and made me knowledgeable where if something like this happens again, I can almost do it myself. I was with Fidelity and I switched to American Home Shield. They've been wonderful with everything they've dealt with. I was very happy with everything they did.

The contractor had to replace the part of where the water filter is. The first time they were supposed to come out, they didn't come out. They didn't even call. It was a Saturday and I had to call them on Monday morning to ask what happened. It would've been nice for them to at least give me a heads-up that they were not coming. The second time, they came but didn't fix the problem. They said they needed to order a part. After 2 weeks, I had to call them again. They said they were waiting for the part to come in. The third time, that was when they came with the repairman. He changed out the part and the issue finally got fixed.

I recently submitted a claim to American Home Shield for an appliance issue. We got a call back from the people that were coming up to fix it two days later. We did it on a Saturday. We got the service on a Monday. Everything went great with the contractor and everything's been going good since the repair.

When I submitted a claim with AHS,  I raised the ticket online on their website and I immediately got a text message saying that, "This is the company who's gonna come and service you." The next morning, the company called me, made sure that I was aware that they got the ticket and they know it. And they had me on schedule for a certain date.

The repairman came out right on time. He was very knowledgeable of what I needed. He was very quick to resolve my issue. In fact, I kept his card so if I need to go to American Home Shield again for electrical, I would request that this guy come back out. I've had American Home Shield for at least 10 years and every service that their contractors have come out for, I've never had an issue.

3D Hoover Services came out and looked at my system and told me the compressor was out. They were nice and sweet and explained everything. I even took a phone call about 10 minutes later when I completely forgotten, had to re-ask them what exactly they said so I could write it down. They were very polite. If I could afford them any time I needed them, I'd go to them.

I spoke with an agent when I reached out to American Home Shield to set up a claim. I was having a problem with the drain line in my basement. I was asking her if clearing out that drain line would be covered under the warranty. I also explained that we had manually tried to snake out the line ourselves and with very little results, and I asked if it would be included in the warranty if they had to camera the line. She read over the description of what was covered. She said as long as everything is within the perimeter of the house, then the company will do everything that needs to be done to cover the repair. So, I scheduled the appointment.

The people from K & S Plumbing Services came out promptly, but I wasn't really satisfied because the problem wasn't anything major. The guy just tightened a bolt under the sink and in the bathroom. I'll have to call them back out here because my dishwasher is not working nor is my ice maker on the refrigerator either. While the contractor was here, he did check the refrigerator and dishwasher lines. He said that everything was okay. I am going to call them back and see what they can do next.

American Home Shield called out a service company to fix my air conditioner. They needed freon so I paid for freon to the company. Two or three days later, it broke again. They didn't find the right leak so American Home Shield called the same service company. The repairman came back out and found another leak. He said he was not gonna charge me for freon 'cause it wasn't my fault. Three or four days later, it started leaking again.

American Home Shield has been phenomenal for every claim I filed since I became a customer. They reached out to me within 10 minutes that I filed my claim about an electric issue. They informed me that they got my claim and that they’re gonna send it to the company. Then within 30 more minutes, the company had reached out to me about an appointment. I told them the days and they said that they were available tomorrow. They contacted me the day of just to confirm again. And when they were on their way, they sent me a text message to let me know. They got there within the stated timeframe.

My most recent claim was great. Fix-It was good to work with. The vendor before them didn't fix the job, and we had to spend $500 for an emergency plumber to come out. It was just an individual guy who owns his own company, and he didn't return any of our follow-up emails or texts. I wouldn't want to use them again. As far as American Home Shield, they need to make it easier to get in touch with their customer service team. Online, it's very hidden. You usually have to go through Google. You can't just hit contact on their website.

American Home Shield sent guys out who were able to address a stoppage issue for me. Those two guys were excellent. They knew exactly what to do. They were in and out within 20 minutes. The guy that was sent a few months ago was terrible. He was from the same company. He didn't do anything. He came in and said, "That's not my job. I don't do that," and left. He had a bad attitude, and I reported him. I didn't want him in my house ever again.

The company that came out to do the maintenance routine service was awesome. They did a great job. American Home Shield has been outstanding so far. I wouldn't complain one bit. I'd recommend them.

The tech from United Air had to come back because after he installed the garbage disposal, my dishwasher was backing up when we turned it on. When he came back, he discovered that a plug was not removed from the new garbage disposal. That's why water was backing up and not draining into the sink. The tech got it taken care of. However, when the plumber came in to install the new garbage disposal, he stated that I'm only authorized the basic one, and the basic one doesn't have the unclog button where you can use a wrench to unclog it. It's the cheapest garbage disposal they could install. He offered me an upgrade, but the upgrade was 200+ dollars. I said, "I'm not gonna pay any upgrade if I'm paying." I already have to pay a deductible, then I pay them once a month. I feel that when you're paying them that kind of money, when you use it, you should be given the best, not just the basic. I should have gotten a better garbage disposal.

AHS was the first one I called when I was looking for a home warranty because they got a good reputation. It’s been a good experience with them. They had to replace my HVAC system and it was done in a timely manner. I recommend AHS.

A contractor came out for an electrical issue. They were very professional and knowledgeable. American Home Shield is very good and I would recommend them.

We needed some adjustments to the garage door. The tech was able to do it the same day. It was my first claim with American Home Shield. They handled it fine.

I had several problems in my house. My washer door had broken and the light in my dryer went out. It also wasn't cleaning. The tech from D&A Appliance came out and there were three visits. The first visit, he checked them all out. He did the dryer in one visit with the light bulb. But he had to order parts, which I understood because you don't always have everything in a truck. Then they came back and they replaced the washer part. It was working. They also replaced what they thought was wrong in the dishwasher but found another problem when he tested to make sure it worked. He had to order another part and come back the third time.

My washing machine wasn’t emptying out the water and I scheduled a service call with American Home Shield. The gentleman who came was a little rude. He was a bit annoyed that the water was in my washing machine. It sat there for 4 days, so it didn’t smell well. I had to tell them not to dump the water on my patio. It wasn’t a happy cheery person who came to help me. It was more of a burden to him. He could be a little more pleasant. He had a young man with him who was learning and he was very polite.

The spring on the garage broke so it wouldn't open. Magic City was sent by American Home Shield. The technician diagnosed the problem. He was quick at getting it done and he explained to me what was wrong. American Home Shield says they cover some things and then once somebody diagnoses them, then they only wanna fix part of it. For instance, my hot water heater is covered. They'll pay for the replacement of the heater but won't pay for it being put in. What good is it paying for the hot water heater if you're not gonna pay for putting it in?

I got online and submitted a claim to American Home Shield when there was an advertisement saying, "It's fall. Get your HVAC system inspected." I paid $100 online for the inspection and cleaning. The claim seemed to go well. The guy who came out was very knowledgeable and gave me some feedback on the way the system worked. He was very confident. I can't say enough good things about him. Overall, I haven't had a lot of experience with American Home Shield per se, but the experience with this particular company that they sent out went smoothly.

AHS sent Always Affordable Air out for my heating issue and it went well. They got it done. I got heat now and it took them less than five minutes to finish the repair.

I've had American Home Shield for two years now. They have good service. I would recommend them. I live in a mobile home, and when I bought it, it was five years old. It got to where my appliances were getting towards eight years old. I already had someone out to do repairs for me, so I knew what the cost was. That's why I decided to go with a warranty plan. I've used them a few times for different issues. They are very prompt when a call with an issue. They send out local people who are very professional and knowledgeable. They're quick to resolve the problems, and I've never had an issue with them. My only problem was, even last year, and I'm sure it's coming up this year, AHS will raise the premium up per month significantly. It was $20 a month. As a senior citizen on just Social Security, that will be an issue. I called them about it and they adjusted it for me. I appreciated that.

I had two claims, one was a heating check-up and another one for an AC issue. With the low heating, free tune-up, it took a little bit for that to get situated, but I didn't need it in the meantime. For the AC issue, the contractor came out a couple of days after I sent in the claim. It was cool. The AC wasn't blowing as cold as it should have been. American Home Shield had somebody come out and check everything. The guy told me that I needed to get a couple things, even though everything was working fine enough. It was just my unit was a little old and he wouldn't be able to do any repairs. We're gonna have to replace it.

A friend recommended me to American Home Shield. I had them earlier when I first got the home back in 2018. I took it out recently when I moved back into the home. They did a good job. Everything works fine.

We had a refrigerator that went out, and it was covered under the warranty. We sent in a claim and JDS Appliance Repair came out and said there were several parts they needed to order. But they said they couldn't order the parts, and they were able to order the parts. It was between JDS and American Home Shield on who was supposed to be ordering the parts. Once they got the parts in, after several weeks, the parts wasn't able to be repaired. This was a secondary refrigerator, but if it was our main refrigerator, that would have been totally unacceptable to wait that length of time. But the technician was fine. He was very knowledgeable.

I've always had the same service with American Home Shield as far as connecting and adding things to my service if I needed to. I've always been able to speak to a representative when necessary and I've never really had any issues. The problem that I had the last time was more so with the contractor itself. But when American Home Shield sent out Prime Time, they were able to fix the problem that I had with my sink and the flooding.

I love the warranty I have with AHS. I had an issue with my drain. It was so crucial but they came right out and addressed it. I was impressed, it blew my mind. And even though they had to come back, they addressed it so quickly. They even cleaned up. The service was amazing.

My air conditioning wasn't cooling. I called American Home Shield, and then they got ahold of the company. They came out the same day because it was an emergency. They were great. They told us that it was not repairable, and that the only option was it was gonna have to be replaced. The claim was for our vacation home. It's in the desert, so it was about 95 degrees out. My daughter and her husband and another couple who both have two-year-olds were there. One girl was pregnant. My daughter also has a three-month old. They couldn't stay in the house because it was too hot. When I did call American Home Shield, I told them that my kids were out there and that it was urgent. They ended up spending the night at a friend's house across the street.

Active Appliance Services came for the dishwasher. I sent them a picture exactly what it was. It was the spray arm. They didn't have to come to see that the spray arm had a small hole inside. I sent them five pictures of it. But they said they needed to come. I told them that they were the second opinion because the first opinion said it was normal wear and tear. But they still came to look at it. I didn't understand why it took the tech over a week to diagnose the problem. I kept calling them. I also kept calling the American Home Shield and I asked them what was happening with my dishwasher. They told me that they were waiting for the report. Unfortunately, I called Active Appliances three times and they said, "Oh, it's not normal wear and tear. It's done deliberately."

All of a sudden, the pressure went low and I thought the water heater was shutting down. But when the plumber came, he told me there was a leak in the pipe and there was nothing going on with the water heater. So, he requested from American Home Shield that they approve having the leak found and he put it in as a repair for the pipe. So, they dug the hole and came in to start the repair. That day, they realized that they said all the pipes were rusted and all of them needed to be replaced. I had to then pay extra money. Then they scheduled to come back out a couple of days later to replace the pipes and they had the inspection. Then, we had to add grounding wires because the pipes were no longer copper and they filled the hole.

It's been pretty difficult to get anything done through American Home Shield. They take forever to respond. I'm considering canceling. When a claim is denied, they're really, really fast to get back to you. But if it's been approved, it takes forever. Even when a claim is denied, they say they notify you, but they don't, and then you're outside of the window to refute it. So, then there's nothing you can do.

My heater wasn't working. I made a claim with American Home Shield and their process was pretty good. They assigned a tech to come out and he came after two days. He checked it out and said that I needed a new heater. All in all, I like American Home Shield. I have them for five months and I should have gotten them before.

Custom Climate Professionals came out and did a furnace check. I set it up online with AHS and it was great. I didn’t have any problems.

I filed a claim with American Home Shield online. The site was easy to navigate. The contractor came out and changed my locks. They were on time and took care of what was needed. They were professional and helpful. It was a good experience.

I called in a claim when my oven was not working. It was an easy process and the contractor did a nice job. I could eat my dinner that night. That was wonderful.

We kept getting a code and the dryer would just shut itself off. So, Sears Sioux City came out and tried to figure out what was going on. They came out the very next day as promised and worked on our dryer. In the ten years that I’ve been with American Home Shield, I've never had an issue with their customer service.

I was with American Home Shield over a decade before I canceled them, then they told me that it's better and I renewed. It wasn't though. They scammed me out of an oven they were supposed to replace. Since it was not in, they just made me take the amount and said that I signed up for a package that wasn't enough to cover the oven. It was a whole debacle. Now I still don't have an oven because what they forced me to take wasn't even enough to get a new double wall oven of any brand. It pissed me off.

The refrigerator would not come on at all. I went online to American Home Shield like I have done before, and I put the claim in that way. The repair company ended up calling me and the lady there set up an appointment first. The appointment was supposed to be on the 9th. Then right before the 9th, she called and said, “Do you mind my technician doing a video?” At that point, I told her I don't think they should do a video. They should come out and look at it. She assured me he's a master technician. He's been doing this for a long time, and the video is gonna be good. So, I agreed and he called my husband because I wasn't at home and they did the video. After they did the video, the lady said the tech had to order a part. She pushed the appointment out to the 12th.

I had a dishwasher that had issues and a drain pump on my washer needed replacement, and Aurora Appliance Repair handled both cases professionally. The dishwasher has been working fine ever since. Hopefully, the washer works just the same. The tech was fantastic and was very knowledgeable with it.

We had a water main break a month ago in the neighborhood. Everything came back, but then I started noticing that the pressure was dropping. I called the water company and they came out and looked and they said it wasn't a water issue, but my water pressure regulator needed to be replaced. They told me I needed to get a plumber. I thought about calling one but I remembered I have a home warranty company. I called AHS and put the request in. Submitting the claim was fairly easy for the most part. There were just times where it was hard to understand the gentleman that I was speaking with. He had a heavy accent. 

American Home Shield sent Draingo of Alabama out for a stopped up drain. They fixed the issue and off we went. The only thing was it took seven days from the time I submitted my claim to Draingo showing up to do the repair, which is absolutely unacceptable. I could not use my kitchen for a whole week. Every time I call American Home Shield, it is five to seven days minimum before I ever see anybody at my house to repair anything. They are terrible.

I submitted a claim to AHS for my refrigerator, and I had Stutts come out. It took forever to get the parts and when they did, the refrigerator still didn’t work. I had bought tons of ice waiting for them to come back. The rep said we could probably work something out. I put together the charges for my ice that I had bought over a period of four weeks and came to a total. When they got here, I showed them what I felt was a fair price. They said they don't do that.

GJC Electrical fixed a switch that was not working and a wobbly ceiling fan. It was nice and quick, and everything is working now. I got an almost 100-year-old-house, which was why I got American Home Shield. I did a Google search on who had the best price at the time. It's worth it if you have appliance issues. AHS covers a lot of things, but the claims process could be better. Sometimes, depending on who looks at it and their interpretation, you could be covered or not covered.

I haven’t had a problem with American Home Shield. It doesn’t take long for a contractor to come out. We had water building up in the tray from the air conditioning and it wasn’t draining the way it’s supposed to. The contractor who came didn’t have to do anything and just gave me a lot of good information. He said that by cleaning the filter and putting it back in, it sometimes blocks and causes a freeze. I cleaned the filter out and it seemed to be working. But since the weather has changed, it’s hard to judge.

I submitted an AHS claim for a leaky part and ASAP Plumbing came out and fixed it. It took a week before the parts arrived but it’s fine now.

My experience with AHS has been great up until this summer. Their customer service reps don't really understand the English language. When I was trying to ask them a question, they just kept repeating an answer that I did not even ask. There were certain words that the contractor used, but then they turned it around and said, “It meant this.” There were also things where I read my policy and I said, “In the policy, there is a note that says certain things were not covered, but if certain things normally are not covered but are required for federal compliance, then it is covered.” I showed them that. I pulled it up but they said it’s not covered. I asked for a supervisor and the supervisor just repeated what they said. I'm a paralegal. I've been in the legal field for 21 years. I know what a contract looks like. So I ended up paying over $2,000 out-of-pocket when it should have been closer to $1,500.

When I got the Bosch dishwasher, I thought I was having a problem with it. I called American Home Shield and they said to call Bosch as my warranty with Bosch was still in effect, which I did. It was already a problem before American Home Shield took over the warranty. A couple of days ago, a contractor was here and the people were very conscientious about it. They've been out here three times. When the dishwasher stopped, there was water in the bottom of it. It was not draining. Even the repairman saw the water in the dishwasher. He told me he checked all the codes that Bosch has and it says it's okay.

My garbage disposal service went very fast and good. The young man who came out even had a replacement ready to put in. He was fast and clean. He told me that in 60 days, if I have any problems, I could call him back. He was very gentleman. I've used the garbage disposal a couple of times and it's quiet. So it's great.

I was under the impression that I had coverage for the actual garage doors, but the coverage was on the garage door openers, which I did not have any issue with. I tried to make it clear that I needed help winterizing or potentially replacing the garage doors, not the openers. The technician from Flash Garage Doors, sent by American Home Shield, confirmed the fit of my older doors but suggested they might need replacing. However, when he checked with American Home Shield, it turned out I didn't have coverage for the doors themselves. I ended up paying $125 without resolving the issue as I had hoped.

One of our plumbing lines was clogged and the Lindsey Company snaked it out and cleared it. American Home Shield sends out decent technicians.

American Home Shield does a pathetic job and I would like to cancel all 15 of my policies with them. Every time I call to create a ticket, nothing gets done ever. The people say they cannot fix it, that it's not according to the code. They have some sort of excuse. What is the point of having service and paying every month if nothing can be done? Not even a small thing. It's been a terrible experience with them.

The tech from AB Appliance was very courteous and knowledgeable. This is our first call to American Home Shield to have anything repaired and it was a good experience. My cousin recommended them.

American Home Shield's customer service team tries hard. Nobody's ever rude or dismissive but sometimes, they can't get anybody to help us because they can't find anybody to help. I don't think I would recommend the company to anyone, but it's useful for what we need. So, we continue with it. Sadly, we don't get the top-tier people to fix things. The warranty covers fairly well, but then there are a lot of things that it doesn't cover. With the amount of premiums that we pay, everything should be covered.

I'm a Realtor, so I always give an American Home Shield warranty when I close a house. I like the service because it covers all my appliances and everything I need it to. I know they're gonna send out somebody reputable. If they don't, I can request somebody else. I've been doing this for 25 years, so I know how the warranty works. I like how easy it is. I pay so much per month. The fee has gone up quite a bit. That's a bummer, but that's the only thing negative I have about it. It's easy and it gets the job done. It's much easier than carrying an extended warranty on your appliance because they put you through the trenches.

My daughter recommended American Home Shield to me, and the first thing I ever called them out for was my HVAC unit. The service person checked it and he was great. Everything went well.

It was a really bad experience with American Home Shield. I didn't have hot water for a month. When we finally got to the bottom of it, the claim wasn't put through until two days before. I know they can't guarantee the right water heater, but the one I got was well under what I had. It was really disappointing. I've never had a problem with American Home Shield until this happened.

Our hot water tank went out. The first time I tried to do the claim with American Home Shield, it coincided with the day they were having issues with the phone system. I tried to call in the morning but I wasn't able to get through until around the lunch hour. It took about a week for a contractor to come out. We denied the first the contractor that American Home Shield tried to give us because we had issues with that contractor not doing a good job on a visit to the house. We didn't want to repeat the business with them. However, American Home Shield didn't switch contractors right away even though I spoke to some of them on the phone and told them not to send that company. They seem to have a language barrier of some sort sometimes with some of the agents.

Sears came out for a microwave that went out. They did well. However, I had problems with American Home Shield when I called them about what I needed to do. They're bringing the microwave out next Wednesday. But that's all I know. They're not telling me that somebody's coming out to take the other one out. The only email I got that is they're coming out next week. I have to set up what time they come. If I need to remove the microwave, I need to remove it. But I'm not supposed to remove it. That's on American Home Shield. But they're not staying up with what supposed to be done. It's a big mess and I don't know how long I'm gonna keep them.

The oven was not maintaining temperature. It was buzzing loudly when you first turn it on, and you couldn't operate the microwave and the oven at the same time. I made a service request with AHS online and it was easy to do. Then I got several text messages asking about the model number of the unit and information about when the tech would be arriving. They dispatched a tech from Sears who was very knowledgeable and good. Since he'd been out, the oven has been working fine. I've had this coverage with American Home Shield over my last three homes. It was supplied by the seller on a home that I purchased and so far, the service works very well. But they could lower the cost a little bit.

I purchased my home at the end of August. When I had American Home Shield come out to review my electrical box to make sure everything was okay, I spoke with a representative. I have an app on my phone and I entered the information in. They called me, then the service person that was dispatched followed up with the appointment on that information. They got me on the schedule within a couple of days, and my interactions with the service person were quick and concise.

The water in my dishwasher was not draining and it was easy to turn in the job online, but it was really difficult to get American Home Shield to really help me. The first vendor that showed up said the issue was one thing, and therefore, American Home Shield wasn't gonna cover it. It got to the point where I had to escalate the issue to a manager, but it took forever for me to even get in touch. They wouldn't let me talk to a supervisor or manager. Some of the customer service workers were nice, but they weren't very well-trained or helpful at all, or they would be very short and just have a talk track like, "Oh, we understand that you're upset. But per the rules, we can't cover this just because per the rules." It sounded like a machine. They weren't trying to help me and good customer service is always somebody who's trying to figure out a way to go the extra mile to help you because it's a service.

I had a drip in my shower and then my knob was loose. There were three things that M & P Plumbing fixed for me and they fixed it well. They were really good. As far as American Home Shield, I highly recommend them.

I’ve been with AHS for 15 years now and I’m happy with it. The contractors that AHS usually sends have been very good. Their cost is reasonable as well. I view it as insurance. You're probably paying more year over year, but when you have a large issue, it gets covered which is good. Recently, I had a backed up drain in my dishwasher. And the repairman came out and fixed it.

I had to wait forever to get anything fixed because of the parts. It was a hassle. My dishwasher and refrigerator had issues one after the other and tow different companies worked on them. I was unhappy with both of them, especially my dishwasher. The tech didn't program it, so all my cycle said five hours. He didn't take the time of double checking it when he put the new part in so I had to wait another two weeks for that. I was expecting that my refrigerator would be done within a week but it took about three and a half weeks. You gotta have patience with American Home Shield.

My experience with American Home Shield has been average. We had an AC claim recently. Scottsdale Service Company came out. The tech checked the unit over, he said it was working fine, and that was the end of that service call. About the concern that we had, he said it was normal wear and tear on the unit. I'm not taking away from the young man that they sent out, but I don't know what his level of experience was. He was a very young guy. Sometimes, I just wanna make sure that the people that AHS are sending out have the experience on working on these systems, especially in the state of Texas because we got our air conditioner that runs 10 months out of the year. AHS should ensure that they're sending people out that have the expertise to review whatever the issues are.

I prefer calling when filing a claim, and the claims reps were good. They mostly get me in touch with someone to do a video chat to show them the problem and help describe it.

American Home Shield is wonderful. We pay for the coverage automatically and our experience has always been fine. Getting someone out has been very fast, and the plumber they recently sent was very nice.

I've had American Home Shield around 10 years and it worked in other instances, but there was one instance it didn't. They had a service company come out and diagnose the problem, then it went a bunch of days with no response. After that, they came back with some crazy estimate that I didn't accept. I asked Home Shield for the cash-out option to replace the furnace with another company, and that took nearly four weeks of back and forth, escalated tickets, and calls to get ahold of somebody. They finally got the email sent yesterday. I'm just waiting for that payment to come through, then I'm dropping the company ‘cause it was an absolute disaster.

American Home Shield is reputable and reliable. I've told several people about it. I had an electrical issue in my garage door opener, it wasn't opening and closing. When I submitted a ticket online, the website was easy to navigate. I got an email saying what the company's name was and that they would contact me in 24 hours, and they did. The communication was good, I'd give the rep a 10 out of 10 from start to finish on it.

My furnace is a fairly new unit, but there was a switch that had gone out. The technician initially declogged something, possibly because he didn’t realize at first that the switch was the problem. So he had to come back, but he did a great job and was very nice.

We paid for American Home Shield and we've had their service for 3 years now. Recently, they sent out Sewer Medic and the guy was great. I am happy with American Home Shield.

I went back to American Home Shield last month due to the the fly-by-night vendors that the other companies had. Prior to that, we've American Home Shield off and on for 5 years. They could always keep a good price. Also, I don't like the foreign people that you call. The language barrier is awful. But the last technician we had was good, and the timeline for the repair was excellent.

CML Pool and Patio fixed the leak and the techs were awesome. Everything is working perfectly. I placed the claim with American Home Shield online and it was simple and super easy.

Several of my appliances were broken, including the ice machine, washer, dryer and refrigerator. I spoke to the young lady and told her to schedule someone to come to my home between 8:00 am and 12:00 noon versus in the afternoon. She set it for Monday and said that they would let me know as the day gets closer to the representative. And she would let him know the situation. I waited for a whole week, and before I even scheduled with her, I said that if it wasn’t gonna work for their guy, they should let me go with another company because I need these things done and can’t adjust my schedule. She said they would work with me. But on the day of service, she told me the guy couldn’t come. I reminded her that I asked her to just let me cancel if the guy couldn’t come so I could go with somebody else.

We had American Home Shield for several years at different homes, and at the end, it turned out to be a waste of our time and money. They take too long to dispatch a contractor. Instead of sending a repair guy out several times, perhaps they should replace the item. I understood that's what was supposed to happen, but they never did. They just kept sending somebody out. That happened with our dishwasher, our microwave, and our clothes dryer. We just replaced the clothes dryer on our own because we got tired of dealing with them. The contractor had already been out three times but the issue never got resolved, so we canceled our service with American Home Shield.

The counterweight went out and All Valley Appliance said we needed a new counterweight for our washing machine and American Home Shield denied the claim. We've had our washing machine for about 10 years and they assumed we were overloading it. We're a big family and use a washing machine every day. I'm not surprised that the counterweight would need to be changed eventually. I called American Home Shield to cancel the policy. They offered to let me not pay premiums so that I could save up the money to have the washing machine fixed, and then All Valley wouldn't fix it. It took me two weeks to cancel. The customer service rep kept saying somebody was gonna call me but nobody ever did. I had to call them and finally, an email confirmed the cancellation.

American Home Shield sent The Local Plumber to my home. They didn't work out too well. It was not a positive experience with them. I needed them to change one thing, and there was some sort of miscommunication where the tech thought that I was asking for something else that he couldn't do. It was a strange ordeal. I just hired somebody else to fix my issue. American Home Shield was fine. The issue was the company that was contracted.

A motor in the furnace went out. I called AHS and submitted a claim. House Services came out and they fixed it a timely manner.

American Home Shield always kept me informed and up to date on their procedures. When my stove was messed up, they had someone come out and fix it. It was simple. It took a while to get the part, but everything else was fine. American Home Shield took care of the situation and it was good.

It is very important that you get a warranty on any home that you buy no matter if it's a new or an older home. If you choose to go through a home warranty program, choose American Home Shield, because their coverages cover the most important things that I didn't think I would need. Everything was new, but some things happen.

My experience with Demetrius Construction went really well. They came out the day after I filed the claim. The guy was little bit hard on the language, but he was so nice, professional, and fast. It was awesome. He was the best plumber I've ever seen come out and work on anything that I've ever had. I couldn't be happier with American Home Shield. From their app, to submitting the claim, to their responses, and to the follow-up, everything has been just top-notch.

I've had American Home Shield for three years. I'm retirement age and I don't have the money to replace things or get them fixed, so I chose to get a home warranty. They're slow, but they've been good to me. I had a refrigerator that wouldn't get cold and it was easy to submit a claim over the internet at their website. I dealt with Sears before, and they told me that that was who was gonna come. The technician was very nice. It just took over a month for them to decide that my refrigerator wasn't repairable. So, right now, nothing's working well. I've been dealing with a refrigerator in the basement instead of in my kitchen. American Home Shield sent me a gift card invoice to buy a new refrigerator. I'm disappointed with Sears though.

I had a tech from AAA Heating & Air Conditioning come out for the regular maintenance of our unit. They were good and I got the service through American Home Shield. All the questions I had, the rep answered them and overall, I would recommend American Home Shield.

Sears came out for an appliance issue. The main control board was out, and unfortunately, the parts were unavailable. American Home Shield offered me a prorated amount of money to replace it. It's already been replaced with what was there before. Apparently, they had hoops to jump through before they could finalize the fact that the parts were not available. So, it took a little longer than I would have liked, but that's the process when you go through the home warranty.

I've had American Home Shield about three years. My brother had it and he referred it to me. He had a couple of things happen in his house and they replaced the items. It was encouraging to sign up for something like that. He helped me understand that it wasn't a scam. I like the ease of being able to go online and fill out a claim, but I couldn't find a couple things on the list when I went to file a claim on a couple things. I've also had trouble with the technicians' response times. I've called and filed a couple claims, and whoever they're dealing with doesn't do any visits on the weekends. Plus, they block out a four- or five-hour window and I'm out of work for the day. That's definitely something that should be improved to have the technicians do weekend visits.

Our appliance issue got fixed by Dream Appliance Solution and their tech is a very good service repair man. We've had him before and we love him. As far as American Home Shield, whenever I call, I would like to talk to somebody that understands me and is from America. That is a big issue for me. I've had the warranty insurance for many years, and it has been like that for a long time. A lot of people that I know who also have the warranty have complained about the same thing. I left one time for a while because of that. I wanna be able to communicate with people.

Sears came out and fixed my dryer that wasn't drying clothes. They were good. The repairman told me what was wrong with it. He had the piece and he fixed it. I've had American Home Shield since 2006 and I like the fact that they get my claims done. They've been reliable for me. They could lower my rate though.

I had a bad cartridge seal in my stand-up shower. I requested service on American Home Shield's website through my account. Everything on American Home Shield's website is fine. Honest Plumber came out. They're a mom-and-pop spot, and it's really disappointing to find out that a company like American Home Shield would send somebody like them out. They were very unprepared. They didn't have what they needed to fix my shower. They did run to the store, but when they came back out, they damaged the pipe in my shower, which they're refusing to fix, and so is American Home Shield.

My refrigerator would not cool so I went online to file my claim. It took a couple of days to have a contractor come out and check it. They had to get a specialist and now we are waiting for the part that they ordered to arrive. So far, I've already recommended AHS to someone.

American Home Shield offered me a free service visit to service the furnace. There were two techs that showed up and basically, all they did was push the button to see if it would start. It wouldn't, so they called and set up a second service call while they were still there. I was called by American Home Shield and they said, “You're gonna need a new gas valve on your furnace. And the tech has one. And he can install it.” They charged me $125 for the extra service visit. The tech went back downstairs for about a minute or two, then they came back upstairs and said that there was a buildup in the line of our furnace. All they did was clean it a little and it was fine.

I recommend American Home Shield. We've had them with the previous house for three years and in this house since April. Recently, the contractor replaced the hot water heater. They were good and got it done in a timely manner.

I've had American Home Shield for a few years. They've always fixed anything that broke, and I've always had a very good experience with the people they send to get things fixed. They have always been very professional. I had them fix my dryer and it was excellent and quick. When the worker from Sanchez came, he was right on point. I wanted to know things about my dryer, and he answered all my questions, including the age of my dryer and what was wrong with it. He was great, and my dryer was fixed in no time. Within the hour, it was ready to go. The next day, I called my sister up and said, "American Home Shield and Sanchez were excellent. If you ever need that, go to American Home Shield. And if your dryer breaks, it will be fixed really fast."