American Home Shield Reviews

It can get expensive to have to fix a lot of the bigger things in the house. When I had American Home Shield previously, when I first bought the house, it was great because I had a few little things happen. I decided to do that to save myself any kind of trouble in the future. AHS's concern is me as a customer. They're prompt on getting me the assistance I need. Recently, the heat was just blowing cold air. The tech described everything he was doing, explained a lot to me, and did his work. He also said what to look out for. I had to have him out twice, but he explained it to me, and if it were to go down again, to try to leave it on so they can come out and see what it does.

The outlets weren't working in the bathroom. When the tech came out, he adjusted something. Two weeks later, they went out again. My night light would stop coming on. And when I plugged in a little fan, it wouldn't come on. The tech told me I could go in the garage and reset the breaker. When I did it, the outlet would only work for a few seconds. It was a shortage. I told the tech that the first time. Years ago, I had the same problem. They had to change those out. The second time he came back, he did that. When he went in and looked at the wire, he fixed it. Everything works fine.

My mom told me about American Home Shield, and I've been with them since November. I submit claims online and it's easy. I found their customer service and the technicians they've sent out to be excellent as well. I'm very satisfied.

I called in for some roof repair and American Home Shield's reps were good. They were helpful. A contractor was out the next day and our interactions were excellent.

American Home Shield's service is good how it is right now. It's convenient and everything's easy. Everything's in the app. If I need anything, I just make the appointment. There was a maintenance offer for our furnace in the Home Shield app to make sure everything was working fine. I reached out and the contractor they sent out was good about it. They checked everything and sent me pictures of everything they did. I would recommend American Home Shield.

We have an 18-year-old Rennai water heater. American Home Shield denied our claim based on a power surge that didn’t happen. They haven’t allowed us to dispute this & provide any evidence. They were very difficult to contact and deal with. They used their own technicians who report to them. We have been with them 6 years & have had only minor claims. Don't use them.

I have been trying to get a washing machine fixed. AHS has put me together with local repair business who has consistently not show up. The problem is that they expect me to continue with this. They have refused to find another service provider or make any other options. I will not be helped by AHS or Sears repair. I'm on my own. At this point I feel I'm wasting money and going through frustrations with this company.

The customer service of AHS has been very good. They're very nice and kind. With my recent claim, the tech was great. He answered all my questions and explained everything that I had and what was going on. They just have to come back out because it needs a part. I'm satisfied with AHS.

We've had American Home Shield since we've owned our house, which has been almost six years. When they assigned Passion Service Sro for a service request, everything went great. The tech came out initially to do the assessment. It was very quick, professional, and easy. A part had to be ordered and it took a few days, but once that part came in, he came back out. Again, the visit was super professional. He installed the part, made sure everything was working and asked us if we had any questions.

Horrible company stay away from. To my fellow veterans please stay far away. Will cause you more stress. By the way Frontdoor, Inc. owns AHS, HSA, One Guard, and Landmark so stay away from any of them. I have been dealing with a nonfunctional dryer since November 2025. Allowed 7 attempts to repair and still not repaired. The technician in this my case Active Appliance. Technician was rude and would not allow to talk keep cutting me off. They work on a repair only status. This company Has and will breach their own contact. They just keep ordering more parts. Every time I call all the representative are **. Some with heavier accents, hard to understand, can never do anything to attempt to help. Don't waste your time and money.

Everything went well with American Home Shield. I submitted a claim and on the initial visit, JJ Prime took a day or two to come out and look at everything. They had to order the parts, and the following week, they were back.

Would give zero, but one was as low as it goes!! Filed a claim due to electrical issue - no electricity in the house. After 10 days still no approval. Paid out of pocket due to winter storm warning. Now they are refusing to cover it!

I have had a home warranty with AHS for 15+ years and have made at least a dozen claims. After making about 6 claims (all paid) for expensive repairs to my refrigerator, AHS offered to replace it. Problem solved. There are a few things they don’t cover, mostly common sense, but I am pleased with their service and the price is reasonable.

Updated on 03/12/2026: I wrote a review earlier about ahs not sending the appropriate service people to fix my heat pump and leaving me without heat in freezing weather. That review prompted the company to get in contact with me. They eventually came to the conclusion that they would not fix my heat pump because it was "commercial" (it is categorized as being for residential use according to Google). Regardless, they used section 7B of their contact to say it wasn't covered. Section 7B relates to me using my home as a business (which I don't).

When Advanced Plumbing and Rooter Service came out for our AHS claim, they wanted us to pay almost $3,000, and they were gonna pay about $1,000. So we chose the cash-out option. They will send us the money for the cost of a new water heater, and we will have to find our own guy to put it in.

I always have an amazing experience with AHS. For my recent claim, Chesapeake came out for my heating maintenance. They did an awesome job. They were there for roughly 20 minutes. I live on the 3rd floor, so that's including with him going up and down the stairs, and him still having the time to explain everything that needed to be done to prevent me from having to pay high electricity.

American Home Shield sent me a very bad contractor and I was very annoyed. The contractor told me we had to open the roof for the pipe leakage, and we had to hire some other contractor to open the roof. “When you open the roof, I will come back and have a look.” After he left, I called another air condition person and he told me that there was only one wire which was damaged. He fixed the wire and the air conditioner started running from that day on.

I called American Home Shield when I had a water leak on the faucets by the wash area. They had a plumber fix that and he changed the entire thing because they were old. There was another faucet that he fixed as well. He did great, and all of the concerns that I had were resolved. I will recommend American Home Shield to friends and family. They're professional and they come on time.

Premier Appliances came out and fixed my stove and dishwasher. I sent in the claim online through my app. It was a difficult process because American Home Shield said the dishwasher wasn't covered, but it was. They made it so that if you claim an appliance one time in a year in the app, it doesn't let you go back in and file a subsequent claim. I had to call and argue with them in order to get that done. They should tell people upfront what's covered and what's not in plain English versus having to figure out on a case-by-case basis. I'm considering switching to another warranty company.

Platinum Plumbing came out and finished their job perfectly. So far, they had done a great job. Overall, things pretty went very well with American Home Shield. They are very good. I strongly recommend them.

Main Line Plumbing came out and they had to do some troubleshooting on the water heater. It didn't take very long for them to take care of our issue. He had to change one of the settings on the water heater for the gas, and we have working water then within a half an hour. As far as American Home Shield goes, I do my claims online, but the issue that I had with this visit is that I think they have a 24-hour response time with the provider, and the provider didn't respond for several days. You can't get ahold of anybody at American Home Shield. You call the number, and there is nobody to talk to you. It just keeps telling you to book online, so that was frustrating. I had to just contact Main Line myself and leave messages until they called me back. American Home Shield has been Okay, but I hope that they have a way to enforce their timelines with the service providers.

American Home Shield sent Big Orange Plumbing out for our upstairs toilet. They had to change some of the things in the toilet. They did a great job doing it. So, we haven't had any issue since. When I contacted American Home Shield, they gave me the information, and they had sent Big Orange the information that they had it. I did contact them to find out exactly when they were coming. Our American Home Shield experience has been A-plus.

We changed the locks in our new home through American Home Shield. We called them to have the process started. They sent a very efficient and very good technician out, and everything has been functioning perfectly since they came out. If you buy a house, try to get the warranty thrown into the deal.

WARNING: Do not rely on American Home Shield if you actually need help! We paid over $180 per month for an American Home Shield warranty to protect our home. When our tankless water heater failed, AHS confirmed the unit was covered. That should have been the end of it - but it turned into a $2700 nightmare. AHS sent a contractor (Discount Contractors) who spent less than 10 minutes at our home, confirmed the unit needed replacement, and then submitted an estimate without informing us.

The first people that American Home Shield sent out for my washer and dryer were horrible. They didn't fix anything, and left me in worse condition. If you give it a Google, every review of this contractor is 1 star. I don't even know why the company I am paying monthly would send those people out. When the second people came out, our water had been turned off by the city. We had a water main break in the city. So, my whole neighborhood didn't have water. So, the tech couldn't do anything, which I totally understand is not his fault, but I still am sitting with the same situation, and it's not been remedied. It's been three weeks.

I was cooking on New Year's, and I got ready to turn on another jet in my stove cooktop, and it popped and blew out fast. I wouldn't turn it back on until I got it checked. I called American Home Shield and I got a little confused when they sent the link. They told me to measure the cooktop but they need to send a professional out here. It would be my responsibility if the length was not right. I argued a little bit with the person I talked to. I told her that I wasn't being ugly, I just didn't quite understand. I was just being honest. When I got my head together and I hung up talking to her, I went in there and tried to measure. Then I went online because she said I needed to go in and choose the cooktop. Once I got it done, I was at peace with myself when I figured out what to do. It was okay.

I called American Home Shield about my heater problem and then they sent out Crispy Air. American Home Shield is really good and reliable compared to the previous one I had. So far, I like the contractors that they've sent out.

My heat has been out since 12/3/2025. I’m 74 years old, a widow, have serious heart conditions & multiple sclerosis & as of today 1/27/26 still no heat & I’m in the middle of a winter Storm and Texas has been declared a disaster. I’ve been displaced from my home due to the severity of below freezing temperatures. AHS approved my furnace replacement but then refused to cover multiple required components & parts, labeling them as “non-covered modifications” and now changing the categorization of denial to “required code upgrades” & wrongfully shifting the financial burden to me with nearly $2,000 in out-of-pocket costs to the dispatched HVAC company.

This has been the most horrific experience. I wish someone would have warned me that AHS WILL NEVER and I mean NEVER replace an appliance. They will BUILD PARTS before they ever pay for a replacement. Yes you heard me right. My central air unit is 20 years old and they will find a way to rebuild a compressor or condenser or whatever part breaks down in order not to pay for the replacement. This will only last a few months before it breaks down again and requires additional money out of YOUR pocket each time. Run! Put the monthly payments in a savings account for when you need emergency repairs. DO NOT USE THIS COMPANY. Would give it no stars if I could. Horrible horrible horrible.

I placed a claim online with AHS for my broken washing machine. The tech came out in 48 hours. It was quick. He was also very nice. He had to order the part and that took three weeks to get. But once it came in, he got it fixed.

If I could give 0 stars for this company, I would. We have been trying for 6 months to get our AC replaced. We live in a city where temperatures regularly get above 100 in the summer. They sent two technicians out who recommended the unit be replaced. After not hearing anything updates from them, we tried to reach back out. The agent in charge is impossible to get a hold of, and every time we call, a message has to be left with her secretary. Once we did get in contact via email, she said the order was closed, and the unit was fixed. Absolutely no work was done, and the work order was closed, twice. We have four young children, 6 and under, and have to be out of our house because the temperatures inside are too warm in the summer. Unacceptable customer service, unacceptable resolution and response. At this point, we are exploring legal recourse to get this settled.

American Home Shield sent United Air out, and they did a great job. They were very professional. I'm very pleased. I have another issue about my microwave, which I paid $100 deductible. The guy came in, and he saw that there is a part I need to order. It takes seven days. It's been over a week now and they didn't call me. I'm without a microwave. I will try to call American Home Shield, but I was expecting they would contact me.

My heater didn't work when I turned it on. American Home Shield sent out Titan Heating. Before they came up on the property, they called me and I let them know my system and then they came. They were a good company and the tech seemed to know what he was doing and my heater works now. It was good. I love the comfort of knowing that I have insurance. It's very difficult to afford 1,500 bucks all at once. I might have to pay some of it, but American Home Shield is gonna help pay a portion of that.

American Home Shield had All Points look at the garbage disposal. The guy was very good. He came in and used a tool just to toggle the garbage disposal, and it started working again. So he did a great job. I've worked with some of the warranty companies in the past for my rental property, and it was very bad. But American Home Shield did an excellent job. I normally do my claims online. It's easy to use. It's very simple and well-organized.

I am filing a formal complaint against American Home Shield for failure to provide timely HVAC service during an emergency and for maintaining a contractor authorization process that effectively prevents service from being delivered. On January 20, 2026, at approximately 6:00 p.m., I opened an HVAC service request due to a complete furnace failure during extremely cold weather. Outdoor temperatures were near single digits, and the indoor temperature of my home dropped into the low 60s and continued to fall, creating a serious risk of frozen pipes, property damage, and safety concerns.

For my recent claim with AHS, Richard's Appliance came out for my oven. It was short 25 degrees on every setting I put it on. The tech had to go underneath the oven and pull something out, and change a wire. He recalibrated, and it's working fine now.

DO NOT USE THIS COMPANY!!! We have a warranty planned with American Home Shield and had a problem with our refrigerator. They sent a company out called Assent Appliances who diagnosed the problem and ordered a part to fix it. The problem was not fixed and we called back and they sent out the same technician who tried to fix it again. This went on for a total of eight separate times to which the refrigerator was not fixed. The technician even stated on his last visit that they didn’t know what to do and that the refrigerator was unrepairable.

We had plumbing that clogged and the water went up. The gentleman who came out used a snake and resolved the problem. It was a fantastic service. I have some complaints about some vendors though. Some said they were gonna show up, but they didn't. When I called American Home Shield to find out where they were, they said that the vendor already said the ticket has been resolved. But American Home Shield refunded me the money and I was very happy. I'm very happy with American Home Shield. They are solid. I know of 12 friends and family members that are already using American Home Shield because I told them to do it. They're thrilled to have American Home Shield as well.

Ohio Hydrojetting was able to take care of our plumbing issue the first time they they came out. I filed the claim over the phone and it was a good experience. American Home Shield is usually quick to schedule. I've only had one bad experience with them but in spite of that, I recommend them all the time. It's a nice safety net having them. The price is not bad as well.

We got the keys changed in our house through American Home Shield, and the guy that did the keys was wonderful. But when we asked to have a plumbing issue fixed, American Home Shield denied it. They said it was a pre-existing condition. We just purchased this house, and we had the house inspected. This item was not shown on the inspection as being a problem that's why we called American Home Shield to see if we could have the plumbing issue fixed. They had their plumber come out and check it out, and we had to pay 125 bucks for him to come out. Then we were told by the plumber that the cost of the repairs would be $954, and that American Home Shield won't cover it We're very disappointed because we understood that if there was something that happened on the house after it was totally inspected when we purchased it, that it would be fixed by American Home Shield, but that's not the case.

When submitting claims, usually, I will call American Home Shield, and there's a co-pay. Then they will disburse me a vendor, and that co-pay is to be paid at the property upon arrival of whomever they dispatched to me. Then they go on about what they have to do there. The quality of the disbursement of calls has been very professional for the ones that I've had to deal with. I haven't had any problems with the vendors that American Home Shield has sent to the properties that I manage.

I'd recommend American Home Shield because it's very good. Recently, a contractor came out for a gas top, and they fixed a little leakage there very quickly. The turnaround time was good.

Appliance Warranty Services came out and fixed my washing machine that was walking across the floor. They called me within five minutes of hanging up from talking to American Home Shield on a Friday and their repairman came out the next day. However, he didn't have the part. The next day was going to be Monday and I asked that he wait until Tuesday because Monday was a holiday, which he did. He made me the first call and did a very good job.

Cecil & Sons came out for my claim with the furnace. Having the American Home Shield, I like that they pick the service provider. I don't have to do anything but call them and pay. My daughter got American Home Shield for me and I've been using them for a whole now. They're a good service.

I was having issues with my washing machine. It was giving all sorts of weird codes and not working too well. I then contacted American Home Shield through the internet, explained what appliance it was and what was wrong with it. The process was quite easy. Then they had somebody contact me from the service department for that particular item and set up an appointment. They came the next day and got it taken care of.

American Home Shield is cheaper than the other companies and I've been using them for 2 years now. I've done claims online and over the phone, and their customer service has been fine. Other than the plumbing company, the contractors they've sent out have been good.

Elite Appliances came out and they were able to take care of everything for me in a timely manner. I typically file my claims online and if there's a question about anything or I need more clarification, I call, and it's been a great experience. American Home Shield has been a great company to work with for my home warranty. Others should highly consider it.

JG Services came out for the heater. The pilot light wouldn't stay lit. The repairman was great. He went right to the issue. I left him alone and he fixed it. Everything was cool. So far, everything's been great with American Home Shield. Last year, we had an issue with our air conditioner and they fixed that with no problem. We moved from another service to American Home Shield, and everything's been way better. Others should get them because they've been great for us.

Within 30 minutes after I set up the claim online, I got a response from Murray's Plumbing. Then they came out, assessed the problem and figured out what it was. They couldn't fix it so they changed it. My experience with American Home Shield has been superb. Somebody told me about them and I would pass that forward as well.

American Home Shield needs to do better. They are not as good as they used to be. I've been with them for many years, and they used to be great. They used to jump on top of things. But now, it seems like it doesn't matter. Recently, Quality Air HVAC Trust came and fixed my heater. That company was great. However, I had to call in three times to get American Home Shield to get somebody out there. I had no heat, but they didn't make it a priority.

I was happy with the people who came out. As soon as I put in the order with American Home Shield, they contacted me within 24 hours. There was a leaking under the bathroom sink and it turned out it was the faucet. The first guy came out, checked it out and confirmed it was the issue. They ordered up a piece then someone else came and installed it. The whole process was pretty quick, especially since it was during the holidays. That never makes anything easy. But they got it done and did a good job. Both guys who came out were really pleasant. It was good that the second one came. He was real slim and that was a small bathroom. That was the first time I used American Home Shield and I was really happy with them so I'll keep my policy. The home is coming up on four years and they don't make pieces the way they used to so it's helpful to have something.

I filed a claim for a dripping sink faucet with American Home Shield. They texted me then the Budget Rooter people contacted me. The guy who came out was great. He diagnosed it right away and found out it had to be replaced. He had one on the rig and he replaced it. He was in and out of here in a half hour.

American Home Shield has been good. But my recent claim where Mann AC & Heating came out was a waste of money. We made a claim for our fan that was having a problem. I didn't realize my son had the fan running and when I checked it, I thought we turned it off. My husband also thought it was off but it was locked, so that was why the issue happened. It's a way to lock the button so even though you keep turning it off, it's just running. All the tech did was press the button, but it was okay. I submitted this claim online and the process was easy. The tech who came out was good and the fan is working now. All in all, American Home Shield's plan is a good one when you need it.

We were having problems with our dryer. It worked, but it wasn't heating, so our clothes weren't getting dry. I had done everything that I could to try and check it and see what the problem was but couldn't figure it out, so I filed a service request with American Home Shield. Then, the tech called to let me know when he was on his way and about what time to expect him so that I wasn't waiting around all day long. He gave me a timeframe, then called me with a very specific time, so I had a better understanding of what to do. And when he got here, he walked me through everything that he was doing so that I knew what was happening. He was able to go through everything, then he was had the replacement part in his truck and was able to replace it for us. So we didn't have to wait around for a part to be ordered as it was replaced immediately. Since then, the dryer has been working great.

When I first submitted the claim with American Home Shield, there was some confusion because I had the contractor telling me one thing, and a customer service rep from American Home Shield telling me something else. He was telling me that I needed to empty my refrigerator out and unplug it for four days. But that was not what the tech told me. And it was the holidays, so I told the AHS rep that I couldn't do that. I only have one refrigerator. In the end, the tech called and told me to turn off and empty my refrigerator two days before they came out. I agreed because at the time, the temperatures have dropped, so I could put my food on the deck. But there was a lot of back and forth with that.

My refrigerator was freezing up in the walls and in the sides. I submitted a claim with American Home Shield and they sent the techs out. They said that they needed to put some Freon in it and they did that. But then that didn't work. So, they came out and said it needed to be replaced. The day the guys came out, they replaced it and they did an awesome job.

I was having trouble with my boiler. I made a claim through American Home Shield's website and it was fine. When the techs came out, they were excellent. They were going to make sure that I had heat because it was very cold. Now everything is working excellently. I bought my home warranty with my house and I have American Home Shield for over 20 years. They don't get back to you right away but so far, I like the companies that they sent.

American Home Shield's website was talking about an upgrade to your HVAC system. I maintained my system as much as possible. It is old. So I put a claim in for it, and then Ronnie Jones Air Conditioning came out and they did some measurements to see, and then they gave me a quote on a new system. I pay 40 bucks a month and they said I'd get a discount on a new HVAC system. But $15,000 for a new HVAC system doesn't seem like a huge discount from what I'm seeing. As far as the claim submission, I did it through the site. The process was self-explanatory and it's just push a button. The contractor who came out told me he needed to see where everything was, and then talked to me about, if they do go with the contract, there's stuff I have to move in the house. He was very professional and courteous.

I had a dishwasher, a dryer, and a washing machine that needed to be repaired. I placed a claim online and then American Home Shield sent out the contractor the next week. The tech said that there was nothing they could do. He didn't really look at anything. He opened the dishwasher, said that, “Oh, it still heats. It's fine. He said that the washing machine wasn't something he could fix and the dryer wasn't either, so he was there for about 15 minutes and left. Then we got a bunch of denial letters in the mail. American Home Shield offered a second opinion. The second opinion guy never showed up, and sent me a receipt, said the work was completed and it was not. American Home Shield has customer service representatives that will promise you the moon and then they don't deliver. I would not recommend the company.

Sometimes I call on the phone or go to American Home Shield's website. I have good success on both. The refrigerator that the tech looked at is an ongoing thing. In less than five minutes, he was out. It didn't take him a minute to figure out that a manual temperature stick was stuck at the back of the refrigerator that caused the freezing inside the refrigerator. He has been here before when we called him for the freezer part that froze and would not let us get water from the filter. He came in, looked at it, took it out. The fridge is functions perfectly as it should. We do not get our vegetables crunchy frozen. We were scared of putting anything in the fridge for fear of freezing overnight. It would be great if we can have expedited services.

I've been doing my claims to American Home Shield online. I go online, put in my address, submit a claim, and I get an email confirmation. It's efficient. My interactions with their contractors have all been positive. I recently had a claim for a kitchen sink repair. The plumber had to return for parts, but they stated they’d try to get back in the evening and they fulfilled that promise, so that's good. Overall, American Home Shield is easy to use and faithful with service.

The guy from Service One was very nice. He was really friendly and respectful. American Home Shield improved recently. There were some years I was a little concerned. But I've had a good experience. Now that I'm single, I like to be able to just call and have American Home Shield send someone, doing all the legwork that requires to get somebody out.

I recommend American Home Shield for the fact that if a hot water heater, the refrigerator, or an air conditioner went out, you are doomed. I've had a few things done, and I've never had a problem with AHS. I count on them for most of my repairs. They've done dishwashers, refrigerators, air conditioners. As long as they answer the phone when I call, and they usually have someone 24 hours a day, that usually gets it done within a 48-hour window. Sometimes, it could stretch out to a week, like for air conditioning repairman, but they needed a part for my compressor.

American Home Shield sent out David's Appliance Service for an appliance repair. The experience was adequate, but it took them a very long time to come out. It was a very long response time. Then once they had the diagnosis, it was a very long time for them to get parts or get back with us. It took longer than three weeks for the repair to be completed. I tried to call for a follow-up and said, “Hey. Have you forgot about it? What's going on?” Supposedly, their voice mailbox is full and we were unable to reach them. So, it was not the best.

I sent in a claim online for a plumbing issue and everything was solved, but it was over a span of three weeks. Initially, I reached out to American Home Shield and then someone came out and identified how to fix the problem. It was assigned to a contractor the day that they were supposed to come out passed, and then for two weeks I had to go back and forth with American Home Shield because they refused to reassign it to a new contractor until they made contact with the one that they assigned it to, but he ended up going out of business, so there was no one to talk to. The first time we ever tried using American Home Shield for our water heater that needed to be replaced, they didn't contact us. We ended up paying out-of-pocket for it, and then we had this occurrence, so we're planning on canceling it once our contract's over. I wouldn't recommend it to anyone.

I had a plumbing issue, and the claim process was very long and tedious with American Home Shield when I ask for a few different vendors, so I can look it up and make sure that they were gonna offer a great service. They had a good star rating. They said that was the only one that they had available. So, that was issue number one. Issue number two was when the person came out, the individual that came out didn't even look at anything. He had a little leather jacket on. They're doing plumbing. So, it looked like he didn't wanna get dirty, and he said, "I'm not gonna be able to fix anything. I'm gonna have to let them know." I said, "What do you mean it can't be fixed? You didn't even look at it. Are you gonna pull anything out? This doesn't make any sense." He was like, "Look, I've been doing this a long time. I could just look at this and tell."

I didn't have any heat. My house was cold. I called American Home Shield. I spoke to a live person and everything was good. It was all the other things that happened afterwards that were not good. First of all, they said that these people would contact me within 24 to 48 hours. They didn't call me in that timeframe. The technician that came out was cool, but dealing with all of this other stuff, they lied. The technician assessed that I needed a new blower. They told me that the blower was gonna be here on the 18th. That was a Saturday. Then they scheduled an appointment on the 19th, which was a holiday. They didn't show up. Nobody called. They called me Friday before the 19th to say that they were gonna be here between 3:00 and 8:00 PM. So, I was sitting up here waiting. Nobody gave me a call. Nobody said, "Oh, we made a mistake, and we booked this appointment on the day we're gonna be closed."

American Home Shield sent Circa Service for a plumbing issue. Some guy came out and parked in front of my house and sat on his phone blocking traffic for 15 minutes. He finally got out because we approached him and asked who he was. He came in and took a look at the issue that I was having and snapped some pictures on his phone. And then because of the location of my commode, he walked around to the kitchen, made me move my own stove, cut a hole in my wall, took some more pictures, and then said that he was not gonna do anything to repair the leak in that particular pipe, and then left. He was there for about 25 minutes.

I have a renter in my house who contacted me and said that the dryer wasn't working. So, I called American Home Shield who then set up an appointment with Appliance Solutions. They came out and repaired the dryer. My biggest problem is I have two furnaces in my house. My house is a 1929, so it has radiant heat upstairs that requires a gas boiler, and then the downstairs has gas forced-air. I had a situation happened and had an appointment for service. They canceled my appointment for service to fix the heater. I didn't care for how it happened. They use very specific people to do stuff, and I couldn't just call and say, "I need this fixed, not just a cleaning or whatever. I need it fixed." I had to go back through AHS and call them. But for the most part, they've been very good about fixing everything that's gone awry.

I have been an AHS subscriber for over ten years. On January 2, I placed a service request for our Dryer and Washing Machine. First service company acknowledged problems, but AHS reported not covered due to Overload and Partial working dryer control board. Second Opinion service on Jan 13 did not agree and that both items should be covered by AHS. I've made many calls to AHS. On Jan 17 AHS rep advised parts no longer available and I would receive info regarding a Cash Out Option. Many, Many calls, lots of long waiting -- still waiting for AHS action.

The heat was not working and after I called American Home Shield, the rep immediately put me in contact with Comfort Pros, the contractor that eventually repaired it. They sent one guy first, but that guy was not an expert on the subject, particularly with my boiler. So, they sent somebody else the next day, and that gentleman dealt with the problem. American Home Shield would be the way to go when you need a job that you might not have the finances to fix it.

American Home Shield sent Macklin Plumbing and although they fixed the issue, they were not great. The plumbers left and water was leaking for three days. It was hard to contact them through the phone number they provided, and I had to reach out to American Home Shield multiple times. The customer service reps tried to contact the plumbing company but they just kept saying they’d come tomorrow. The issue was the faucet, not the water leakage itself and in the end, they fixed it. But the problem was the experience. The first visit was on a Saturday and I understand that the plumbing guys couldn’t stay all day on a weekend. They spent about 1.5 hours and then left to get a valve, and left the water leaking. It was a lot of water, which was almost like a shower.

Everything was good when Appliance Service Solutions came out. Initially, they were trying to come out the same day that I filed the claim. It's just that I was at work and that didn't work. They ended up coming three days later. It was very reasonable. The tech did diagnostics, found out what the problem was, and ordered the parts. When the parts came in, he came. It wasn't a long process at all.

Submitting the claim for my furnace was easy enough and speaking with the representative was fine. But getting everything done was a problem. The contractor came out right away and did his work well. The only issue was that he needed the hot water heater moved to have room to install the new furnace, and American Home Shield said they wouldn’t cover that. That irritated me because I’ve paid into this for over 20 years and haven’t made many claims. When I asked why it wasn’t covered, they said it’s not in the policy, which I’m not happy about because it’s just part of the nature of the job. I’m seriously considering looking at another company.

I've been with AHS for so long and they have been efficient and reliable. I usually choose the vendor that I wanna use that they have registered with, so I've gotten used to certain people who work for me.

We had to put a new float switch in our septic system so the sprinkler systems would come on. It separates the solids from the liquids, and it sprays the liquids out to fertilize the grass. I went online to submit the claim to American Home Shield and we thought we needed a plumber. So, they came out first and they said it was an electrical issue. The guy had me do the electrical switches from inside but he stayed outside. He just said it wasn't something he could do and then he left. He said they would have somebody else contact us to come out, but we never heard from him again. I called to follow up, and the representative told me that sending someone else out wasn’t something they did. I asked why we weren’t informed earlier, since we’d been waiting almost a month and our septic was filling up and we needed this taken care of.

For our recent claim with AHS, the icemaker was not working, and the water dispenser wasn't working for some reason. The contractors who came out were fine. They were pretty much in and out in an hour. They replaced one of the pieces in the fridge. It works perfectly now. AHS has been great. They pretty much cover what homeowners' insurance doesn't cover, so that's helpful. It gives us peace of mind. I've recommended AHS to others.

Our recent claims with AHS involve the kitchen sink that was clogged and the garbage disposal that wasn't working. Then the handle on the toilet in the master bathroom wasn't working too. The rep that I spoke with was great. The tech that came out was awesome, too. His name was Billy. I've always had a good experience with AHS. I would recommend it.

We decided to get AHS for home maintenance. AHS has been a good service to be able to get someone out quickly and take care of it. We were getting no heat from the air conditioner. The techs went out and repaired it.

The switch for my garbage disposal was not working properly and Sunbelt Electric came out. It was a quick 10-minute fix. I submit claims online but also call to ensure coverage, and the reps have been helpful. The online process is fine. I’ve been working on the computer for 40 years so it’s nothing new to me. One thing that’s rubbing me the wrong way is the installation fee for items like the water heater, which seemed high at $500, despite the water tank being covered.

I called AHS and submitted a claim because our washer wasn't working. The claim agent was great. When the contractors came out, they fixed it right away. It's working now. I like having AHS and the fact that it's available, and I can use it anytime if something breaks down. I just wish it could be cheaper. The cost went up.

They are tricking you to think you’re getting another company then it comes to them with a lot of false advertising on Facebook. They will give you a low cost but will raise it up later. They don’t tell you there is a $$100 payment each time they come out. If they feel it’s not code compliance they won’t do it so there are many hidden exemptions. It’s not a little company. When I called to inquire about it the first time I was hung up on in a slick way. They didn’t allow me to even ask a question so I called back to them back. They said it wasn’t them but when I called back I got them the real company because the number is in my phone because I already gave service with them. They are not the best bet. The better of two evils. They then want me to call the sales department. Running me around like I’m not gonna call them. Then they said it is for the new basic customer.

There was supposedly a problem with the belt on the washing machine and the tech from AG Appliance Repair said it wasn't the belt. There was something stuck in the dryer. It was the 5th time they'd come out for the same problem over the past four years or five years. I paid the $100 deductible for a guy to spend 4.5 minutes there telling me there was a rag and it's still making noises. I'll deal with Samsung directly on it.

Comfort Temp came out ensure that my furnace was blowing out heat. When they initially came, it was some piece they took off the furnace. They blew debris out and he furnace worked. A couple of days later, I ran into the same issue. I ended up calling back and somebody told me a different reason for why the furnace was acting like that. I ended up having to buy material and calling someone else to get something installed. As of now, I haven't experienced the issue where it's going off and I hope it doesn't. I hope this resolution that they gave me is correct because the work I just got done wasn't cheap.

Proline Appliance came out to get a dishwasher going, and they were able to take care of it in a timely manner. However, it took an ungodly amount of time for American Home Shield to send out Proline. There was a weekend and a holiday involved. However, a day without a dishwasher is a day without a dishwasher. While there was a little bit of understanding, I was totally unimpressed with American Home Shield's reaction time. This is the second time that I've had to use them, and neither time was really what I would call a fantastic experience. I had a water heater go out a couple of years ago and it was the same thing. The guy who worked on it was a clean-cut kid who knew what he was doing. But to get to him was like walking through glass. It was tough.

1 star. Extremely disappointed with American Home Shield. My HVAC unit needs to be fully replaced, and while the warranty coverage was advertised as up to $5,000, they are only willing to pay $2,500. The total replacement cost is well over $8,000, leaving me with a massive out-of-pocket expense that defeats the purpose of having a home warranty in the first place. To make matters worse, when I asked to escalate the issue and speak with someone higher up, I was told they “don’t have phone numbers” for supervisors or anyone above the representative level. That is completely unacceptable customer service. I also spent over two hours on hold—twice—just trying to get answers, only to be given the runaround. This feels like classic lowball payouts and stalling tactics. If you’re considering American Home Shield for peace of mind, think twice. When you actually need them for a major repair, they don’t come through.

I put in a claim for a roof leak in my garage. Within a couple of days, American Home Shield was able to get some people out and assess the damage. Then within another couple of days, they came out, fixed it, and everything went smoothly. They also gave me a year warranty for the work so it was all around a good experience. The guys that came out were very friendly. It was a father and son. They were very informative and attentive. They answered all my questions and addressed every issue and concern that I had on top of where the leak started. They also helped me identify some other issues that I may have in the future.

The heat pump wasn't working so I paid American Home Shield to send NextGen. The guy came in and checked a fuse which was blown. He put another one in, but it blew it. He told me I had to get a new heat pump and my out of pocket was probably gonna be 8,000 to 9000. I looked at him and told him I was not doing that. He said he would put it in his report to American Home Shield as normal wear and tear.

I cannot speak enough about Royal Air and the gentleman that came out, Roy. They went above and beyond. The unit worked then it quit working. But Roy came back and even reached out to me yesterday to make sure it was still working. I was also surprised with the turnaround time for the claim. It was less than four hours. That exceeded my expectations. Whenever I file a claim, I have done both online and over the phone, and whenever I speak with their reps, it's been an excellent experience. American Home Shield is definitely worth the money.

AM/PM Plumbing came out for our recent AHS claim and it was very good. It came out fine. The tech did what we needed him to do and he was very polite. We’ve been with AHS since 1994 and when we started, it was just $35 for a callout. Now, it's $100. But besides inflation, they respond quickly and we've always been satisfied with the contractors they send out.

I had a partial blockage in my main sewer line that was caused by the backwater valve being obstructed and Rooter King removed the obstruction in the backwater valve and all is good. They were in and out of here in under 30 minutes. I was ecstatic.

Don't walk away, RUN from AHS. I was with them for 3 years and with hesitation they are the worst company I have ever dealt with. Their customer service is awful and every claim is a battle. There are better alternatives and I strongly suggest you do your research. Thanks for listening.

On 10/2/25 I contact AHS due to a dishwasher repair issue for my rental. They sent Sears (Lake Havasu/Bullhead CIty-2) on 10/7/25 to repair. Tuesday. October 7, 2025 an appliance repairman had been out to the house to fix the non-working dishwasher and upon completing the repair, he started a cycle and then left. After the appliance repairman left and the dishwasher finished running and was on the drain cycle, is when the flooding occurred and the dishwasher was dumping all of the water onto the kitchen floor. Tenant cleaned up as much water as possible but it was underneath cabinets and the LV flooring was soaked. After calling out a company to clean up ($675.00).

The warranty truly doesn't cover much and if you need a part they will tell you it needs to be pre-authorized and never get back to you and give you the run around after calling weekly for months. I still have an outstanding service ticket from over THREE MONTHS ago. Every time I called to get assistance I spoke with someone new who didn't help, gave me the wrong information or pushed me off a couple days by telling me to call back in 1-2 business days. Do not recommend getting their useless home warranty, unless you want to deal with having to call them 20+ times over the course of three months with no real answer or resolution. I ended up hiring my own plumber. Biggest waste of money.

Scam, total scam, basically they cover the same thing as a factory warranty on your appliances. Then they are terrible at communicating, I had to contact them to find out that they couldn't get a contractor in my area because no one will work with the company because it's a rip off. Then when they basically tell me they won't cover my water heater because of age they won't even refund my service fee. I did all the work and still get charged. I have been without hot water for almost 2 weeks now and I'm still paying everything to get it fixed. Total waste of money, do not buy any plan from them.

But the tech who came out was fine. The dishwasher’s also working now. Having AHS works for us, but sometimes claims don't get done as fast as you want them to or you'd like them to, reasonably.

It's very difficult to deal with AHS. They only listen to their contractor. They don't listen to the customer. It's not a customer service anymore. It's all about making money. My experience with my recent claim for the garage door was not great. They just wanted money and there was damage in the spring and they said that they could not fix it because they needed to replace both the spring. Both are covered in insurance, but they just walked away and gave me a bill.

My experience with AHS has not been the best. My recent claim was for a pool pump and it was my third attempt on different issues regarding the pool and the pump and equipment and everything with the exception of a 49-cent washer was denied. They sent the same pool company out there. One time I got a second opinion, but it was just frustrating. Just after so many attempts and being denied, it seemed like something was not legit. The techs were nice, pleasant, seemed knowledgeable but they were not able to repair it. I got another company to make the repair and the replacement. The pump wasn't state-of-the-art equipment when we bought the house, that's why I purchased the warranty on it. It was a little frustrating that I paid extra for the one thing on my property that seems to break down the most and then get denied 95% of the time. It's ridiculous.

I put in a request for my oven that had stopped heating up. A repairman came out a day later and was able to replace the igniter in pretty quick time. It's working and I haven't had any issues. Also, the repairman was very polite. I did the claim through the American Home Shield app, and it's very easy to use. It had all the things I was looking for and was very easy to navigate as well. Everything has been great with American Home Shield and I'm very satisfied. They're very quick and competent.

I bought my house 18 years ago and I've had American Home Shield since. It's a good thing that's why I stayed with it for all the years. You know what they're gonna do and what they ain't gonna do. Recently, BestWay Mechanical was timely in coming out for the hot water heater. They changed the part out.

We called American Home Shield about our heater not working. However, it was just a switch on the side of the heater that was flipped off. Somebody accidentally turned it off. The repairman just went in, flipped it on and it went on. He was nice though. I've had American Home Shield for a year now and when I do my claims online, it's easy.

Drip Plumbing was good. They came out and checked the drainage. However, they don't do septic tanks so I have to hire someone on my own. Also, the other contractors that have come out were not good. I've been having problems with my refrigerator. I've been trying to get it fixed, but the people American Home Shield sends don't take their time. Also, the wait time sucks.

I purchased my home 1st of January and got American Home Shield. A locksmith came out for a rekey and it was a great experience. He was in and out real fast. He was very professional as well. American Home Shield has been very good so far. My experience with them has been easy.

I have American Home Shield's app and submitting claims has been easy. I had a refrigerator go on the fritz prior to Christmas and they sent a gentleman out on Christmas Eve. He diagnosed the problem and ordered the parts, then he came back seven days later on New Year's Eve and made the repair. He did a great job. I also had quite a few interactions with Sears. They kept me more than informed. They texted me and emailed me every day telling me and reminding me that I had an appointment and the parts were shipped to me. That went flawlessly. I was a little worried because it was so close to Christmas, but everything went smooth. It's my second year with American Home Shield and my experience has been easy. I've recommended a couple of people.

ABSOLUTELY BAD. They have contract with the WORST REPAIR COMPANIES LIKE AG APPLIANCES THAT HAS THE WORST TECHNICIANS. They're completely ageless about their customer's need. PLEASE STAY AWAY FROM AMERICAN HOME SHIELD.

Aladdin's Plumbing did a good job, but American Home Shield is terrible. They do everything they can to not pay claims. I've been paying my dues for them every month for 18 years on this house. So, I kept it from when I bought the house and just kept it going. There was one very tiny incense-sized stick that was in the drain, which was about an inch long. AHS denied my claim costing me thousands of dollars to fix it myself for something that should have been covered. And that's not the first time they've done this. The vendors they bring in are the least expensive vendors, which means it's very low-quality service vendors. You have to find someone else to do the work if AHS is not gonna pay, which they don’t 9 times out of 10. I'm tempted to just cancel it 'cause it's not worth it for me to keep paying them a monthly payment for no value.

American Home Shield did an awesome job. RPS Appliance Repair contractor was professional. They came in and did their work in a very timely manner. I had to call back and request RPS. AHS had three different ones and they were clear into Seattle. It took them over an hour to two hours to get to my home, just for one call. That was not good money management. I had to call back and have it done. I asked the girl that I talked to to put me on that particular company. She said she couldn't do it.

For my recent claim with AHS, I spoke to a rep. It was horrible. I had to keep calling them in order for them to even put the claim in. There was a language barrier and they didn't understand me. When High Priority Plumbing came out to service my septic tank, it was great. But AHS should be more thorough about what they cover. Because they told me that they cover the septic tank. But no, they don't. Everything that the contractor came out here and quoted me on had to be out-of-pocket. Only thing they covered was to get them out here. Nothing that they would have to fix would have been covered.

American Home Shield is great and I've had them for years. But they happen to have a contractor that they need to get the heck rid of. Stephen’s Appliances, the contractor sent by AHS, is terrible.

McCormick Mechanical was awesome. They came out quickly. American Home Shield sent them for a furnace repair. There was a part that needed to be repaired. The only thing is once the claim was complete, we were gonna cancel American Home Shield. We were not aware that our furnace needed to be replaced and they wouldn't replace it.

I called American Home Shield to file a claim for my refrigerator. The rep I spoke with was okay, but the service was bad. It took five days from the time that I placed a claim for the contractor to come out. He could not fix it. He came around six times. He was okay, but he didn't know what he was doing with the refrigerator. They were trying to fix my refrigerator for over two months. The freezer and ice maker didn't work. He replaced the parts four times but still didn't work. When they replaced the parts last time, then whole refrigerator stopped working. When I called them back, they said they could send the same person back, but it was gonna take a week. They left me without a refrigerator for one week. I could not wait one week. I had to buy a new refrigerator.

My experience with AHS has been great. My most recent claim was for a bad washer. They couldn’t fix it. It was not repairable. AHS gave me the option to purchase me another washer. The claim process was very simple. The contractor was also great. I would definitely recommend this contractor. He was very nice and had a good attitude. American Home Shield was on it the minute the guy sent in whatever he needed to send in to say what was going on. Within 24 hours, they got in contact with me and told me how the process worked. Within another 24 hours, they had done what I needed to do to purchase the next washer. AHS is a great company.

I called Home Shield on the 6th and opened a claim on the phone. It was for my refrigerator and speaking with their representatives was good. They took the report, but every time I call, they don't have an answer for my questions. A technician from Sears came on the 7th, checked the refrigerator, and told us that they cannot fix it because the parts that I needed have been discontinued. So, he told me that Home Shield is gonna contact me in seven days and that they have to replace the refrigerator, but I haven't heard anything about it since the technician went to my house. I got the survey for my experience, but after that, they never called or sent me any message. I've had to call them and I've been doing it almost every day.

I did the virtual interview over the phone with a gentleman who was very nice. I went out, took pictures of everything, and he said the guys would come out and they would be able to fix my plumbing issue in less than five minutes. So I went on and put my claim through, and American Home Shield took the $125 away. They sent H&H and I don't even know how to describe their tech's attitude. He parked on the wrong side of the street at my house, and my neighbor came out, said something, and he looked at us as if asking, “Who do you guys think you're talking to?” Then I told him that he couldn't park up the street since the traffic is going one way. And he said there were no signs. I said that I was telling him that he was not supposed to do it. Then, he was in front of my door and said if they give him a ticket, he'd take it to court and deal with it. I was really pissed about that.

We've been happy with American Home Shield. Placing a claim has been easy. Also, the contractors would call right away. It would take the same day or the next day. Usually, they send a text, "We got this dispatch from you guys, and we'll be up, and we'll have someone sent in about two days or something." Sometimes they explain that they already have other people in front. But most of the times, it has been quick.

Most of the time when I've had issues, American Home Shield has been very helpful. Their customer service always goes above and beyond. Even when there are issues that are hard to resolve, they have helped me out. The only thing is the price increase. It is a little high and existing customers have no offers or any specials. Other than that, when it comes to their service and to helping the customer, I've been very satisfied. I've been with them for a long time.

I submitted a claim to American Home Shield for a heating issue, and they sent out Sirius Plumbing & Air Conditioning. I paid my $100 deductible, and then they had a gentleman come out the first day, and he evaluated it. They needed to verify my warranty and get parts and have a different crew come out to fix it, which they did the very next day. So, I was very pleased that they were able to do that so fast. Everything's running fine now.

When I had an issue with my garbage disposal, I submitted a claim online with AHS. The contractor who came out was professional. The only thing is it took a little while to get the contractor here, but the contractor did a good job.

The tech from Waldorf Plumbing was friendly but didn't do anything other than take pictures. Then my claim was denied even though it's covered. I have another company out right now trying to figure out the issue, because he said he did not have the equipment. When I called American Home Shield, they told me that unless he was gonna cover it and be okay with doing the work after I had a camera company, that I was out of luck. It's on us, even though under our policy, water pipes and drain pipes are covered, but the camera portion is not covered. But the only way to detect the issue is with a camera. I've paid for six years and only had one service call and they couldn't fix it, that's a lot of money I've paid for them to not fix anything.

American Home Shield did a very good job this time. I called them, and they contacted Sears who came out and did the work. The tech showed us what the problem was. The microwave's starter switch went out. He had to order the part, came back on Saturday and fixed it. That was a very good experience. I'm gonna recommend AHS.

In the particular instance with my water heater, both companies were great. CMB had to reset the thermostat again and even came out a second time to make sure that it was right. They didn't have to do that. My problem was, it could be an electrical issue or a plumbing issue. We had to troubleshoot to figure out which issue was it.

I directly call American Home Shield when I have a claim. The reps that I talked to were very nice and helpful. Whenever I have a claim, it takes them less than a week to send out a contractor. It went very quick. We're still working on the furnace because there's a part that the tech needs to order. But he was amazing. He answered all the questions.

I needed to replace the motor in my bathroom exhaust fan. I reached out to American Home Shield using their online service and it easy to navigate. The repair was handled efficiently by Authorized Electric LLC. They had to replace the motor in my bathroom exhaust fan and now, it's working well. Since then, I haven't encountered any further issues. I would recommend American Home Shield.

I like American Home Shield. I've been with them for 25 years and I've had great experience every time. Recently, I had an issue with my washing machine, and the process to resolve it was smooth. I called and spoke to a representative. Within two days, the contractor called and came out. They recommended a new washer and I'm in the process of doing that now.

Mac's Appliance Pro was quick in getting back with me, and I can't say enough nice things about the tech. He was absolutely polite. He knew exactly what he was doing. AHS sent out a company from Pensacola that was absolutely horrific. I didn't like them at all, and they ended up leaving the dishwasher. I called AHS back and they're sending Mac's out on Monday to install it. I would highly recommend him. I would request him every time I ever had anything done on one of my appliances.

One of my furnaces wasn't operating properly, and American Home Shield sent out Service Contractors of Texas. They had to come back twice, but it wasn't their fault. The pressure valve was doing the right voltage, but it had a short in it. So the next time the tech came, I went upstairs with him, and he wiggled the connector, and the furnace went off. He understood what it was. He replaced that. So they did a good job. They replaced the board and the pressure sensors. So I'm happy with them.

My most recent claim with American Home Shield was horrible. I've had to have the contractor out three times now to fix my washer. They were out in May to fix it, and they were back in November. They were telling me it was the transmission, it was the slider, it was this, it was that. The communication was horrible. They wanted to be off the Friday after Christmas so they came out on December 20th. They said they were gonna just ask American Home Shield for replacement there were 10 parts that needed to be replaced. Next thing I knew, three huge boxes show up at my house on the 22nd two days later. They were just FedExed to my house with no warning that I was getting these boxes. They were sitting on my porch all day. That was certainly a difference from being told that it was being replaced to getting parts delivered to my house. The next day, two more huge boxes show up.

I'm trying to get someone to fix a furnace. I asked for a second opinion because American Home Shield keeps sending out companies that are just saying, "Oh, everything's fine," when the unit is 37 years old. I paid out of my own pocket to have a company come out and look at it and see what was wrong with it because I keep getting the same thing and keep paying the money for them to come out. So now, American Home Shield is gonna send a second opinion. I was told that if they come and it's a different diagnosis, then I don't have to pay the fee again. But the problem is this should have been corrected last year and now, I'm paying for maintenance to come out to clean the dust off an igniter to start it. My electric bill is crazy. So it's a lot of issues with them.

I submitted my claim December 23rd and the contractor came out the next day. They were easy to work with. They made an adjustment and said, "It looks like it needs to be replaced, or the part." They ordered the part, and during the holidays, I received a phone call to schedule the replacement. It was a pretty quick process. My valve malfunctioned so it created very loud vibrations. It has been quiet since the repair. Things are well.

American Home Shield hires the worst contractors. The first plumber that they sent out was willing to replace the toilet and was going to replace the shut-off valves. But he wanted to charge additional fees for putting in all new water lines. It came up to $1700 instead of just replacing the original lines. So, I asked for a second opinion.

495 Garage Door had a lead time of about three days. I requested for them to come a little earlier. They put me on a cancellation list and came in a day before, which was very helpful, and they dealt with the issue very quickly and efficiently. The technician was very good. He clearly explained to me what went wrong. He took a few minutes to make sure it was a covered loss. He called his office and then he confirmed it and then went ahead and changed the part.

So far, I’ve only used AHS one time and it's worked out positively. When Giminos came out, they did a diagnosis, but one of the appliances needed to be replaced and one of them had a part that needed to be ordered. They ordered the part and followed up with me right away. They gave me a list of appliances to choose from, and I took my time doing it. I ultimately got a gift card from Lowe's and I'm gonna go and pick one out this weekend. The monthly cost of AHS is okay, too but I realize that the one-time service fee is a bit high. I'm paying $125 for a service fee, and I have an associate who has a similar plan and they don't pay as much. I think that part should be lower.

When I reported a leak in my bathroom, I spoke to a representative from American Home Shield then they had High Priority come out to discover and eventually fix the leak. It took a couple of times to do it. Initially, they said they turned off the problem, but when the mitigation company came, they saw something else was leaking. When the service guy from High Priority came back and fixed the pipes, it was still leaking after he left. I had to catch him before he drove off. He had to come back the next day and complete the job again. That caused more damage to a different part of my ceiling in another part downstairs. Overall, the majority of my experience with American Home Shield has been very positive, but like everything else, it's getting very expensive to maintain.

We had to have our furnace looked at. I reached out to American Home Shield online, and a contractor came out within 24 hours. They were very good and the issue was resolved. We also had an issue with an air conditioner this summer. Our coverage is supposed to be up to $5,000 for each air conditioner and furnace, and AHS didn't cover any of it. So, that was rather disappointing. That's the main reason that we have the coverage. It cost us $250 to find out that they weren't gonna cover it. We've been with AHS for 16 years and they've been okay but I'm not sure if it's worth the money. They replaced a dishwasher with one that wasn't as good as the one that I had. We have to pay an upgrade to get a nicer one. I wouldn't recommend them to someone else.

We had an electrician and a plumber come out through American Home Shield. The electrician changed the GFI and a light bulb. The electrician said that if the light goes out again, then they'll have to look at the whole wiring system. Then we had the plumber come out. The plumber's supposed to be coming again today to drain the hot water tank to see if they can get it fixed. Otherwise, it's a good experience. American Home Shield has been very professional and knowledgeable. They've always been courteous, on time and let me know what's going on.

My HVAC system wasn't working, but Little Heroes came out, and then they found that one of the motors was out. David put in a new motor and everything seems to be working good as of now. The timeframe of the claim was good. American Home Shield was pretty punctual about it. Everything was good. American Home Shield works pretty well, especially when buying a new home. I definitely would recommend it to somebody.

I was having an issue with my refrigerator. I contacted American Home Shield and spoke with a representative. The contractor was excellent. His name is Antoine. If it was him alone, I would have stayed with and recommend American Home Shield to many other persons. He explained everything to me. He showed me what was going on. He educated me with what was going on. He showed me why the parts was being ordered, and why he had to remove it. He walked me through it. He requested five parts, but AHS only approved three. They said I don't need the rest. I ordered the fan for the refrigerator, but they said that the fan can be used. It's just iced up. The head of the ice machine was broken, and they replaced the head part that's connected to it.

I recommend American Home Shield to everyone that owns a home. I've had them for a good eight years combined, and my experience has been fantastic. I call for service requests, speak with a representative and everything is smooth, quick, and easy. When my heating wasn't working, they had a guy go up and check it out, and he noticed that something was turned off. It was a quick deal. My the interactions with the guy was professional, smooth, and easy.

The initial plumber gave a costly and inaccurate diagnosis without proper inspection. I contacted American Home Shield. This is where they showed that they cared about the customer. At first, they wanted to charge me for a second opinion. I explained that if I was going to pay for another opinion, it would have to be someone I trusted, which meant calling my own plumber and paying out of pocket for an inspection. I told them that otherwise, they would need to cover the cost. After that, they agreed to absorb the expense since this is a second opinion and I wasn’t satisfied with the first visit.

It took forever for American Home Shield to fix my refrigerator. They sent three companies. The first one, the tech messed it up. So I had to call and I was super mad. Though they sent someone who really fixed it. He did a great job. It took them two months that I opened the claim to fix it. It was a disaster. American Home Shield also meesed up when I sent in a claim because my carbon monoxide in the basement was going off. They sent someone to fix it but it still was going off. So I was very mad. I waited four weeks for the tech to come and fix. It was a long time. So I gave American Home Shield the worst review ever and I canceled. Then I went back again this year because they had a promotion. $70 and $80 a year is a lot.

When a pipe burst out of my home, American Home Shield sent K&S. It's a plumbing company that I've been having issues with, and I've explained that to American Home Shield. So, this recent time, the tech came out and instead of doing the evaluation and telling them that a pipe had burst inside of my wall, he went in to go above his pay grade and sent in a bogus recommendation. K&S wanted to charge me $600 to fix it, and that was during the holiday.

I'm unhappy with American Home Shield's service. I'm not renewing with them. I found a $100 coupon and submitted a request. They're supposed to give me monthly tune up to check out the unit. The contractor came out. The tech provided me his quote on recommendation of what needs to be done. I thought he's gonna bring his gauges to make sure there's Freon in the unit, to validate that it's cooling properly as such. That is what I consider a maintenance tool because that's what I paid for. I didn't see any of that. He said the A-coil needed to be cleaned, which is understandable. Two weeks later, I noticed my unit is not cooling. I just paid for a maintenance cleanup. He didn't say anything about anything else needed to be done besides the cleaning of the A-coil that's in the indoor unit.

It's been about two years since we got American Home Shield and our experience has been satisfactory. We submit claims online, which is easy and quick. When our tub faucet fell off the wall, we couldn't use the tub. We did a claim and it went great. Spring Plumbing was responsive and they came out within a couple of days and fixed the issue. The service person was a young guy who was very enthusiastic and really nice. He explained everything really well and laid out what our options were, and what would go faster and what would go slower. If we chose different parts, it had to be approved by AHS. It was fine.

We've been with American Home Shield since 2014 or longer. We probably got it shortly after we bought our house and we've been here 20 years. We currently have two ongoing claims with them. One is for a refrigerator that stopped working and the other is for a gas stove wherein the dials stopped working as well. I submitted the service requests online and it took about a week for the service people to come out. They had to order parts and the refrigerator repair person will come Monday, while the stove will hopefully be fixed next week.