American Home Shield Reviews

The service of AHS is great. It’s easy to access. You go on the computer and you make your appointment if something happens in your home. It doesn't take long to get an appointment. The customer service is great. They're very supportive. If I ever call them and need to talk to someone, they call that right back. My air conditioning went out recently. It goes out almost every year for some reason. They send someone out and I'm now back on. They give me $10 for Freon. I'm glad I have American Home Shield.

Air & Water Solutions was at my house on May 27th and I still haven't received the air conditioning unit. The order went in from Air & Water Solutions and AHS kept saying that they never received it. Air & Water Solutions sent me a copy of the confirmation that they received from the carrier and when it was going to arrive. I even paid Air & Water Solutions for the refrigerant. It was not included in the contract with AHS which I totally understand. But I kept calling back AHS and they kept saying that I had to contact Air & Water Solutions. It's been back and forth.

The claim process is easy. You go online and request service for a covered product and American Home Shield sends you the name of the repair person. If that person doesn't get in touch with you within a certain amount of time, they'll give you another company. Just like with the very last claim I had. It was for my dryer and it happened on a holiday weekend. The guy who was originally supposed to come and do it, I never heard from him at all, even saying, “We won't be able to do it until Tuesday,” or anything like that. American Home Shield sent me to another guy. He came out on Tuesday, and he fixed it.

American Home Shield had my washer and dryer fixed and/or replaced. There was also an instance when someone came to unstop the drain in the basement. He did a good job because the water doesn't back up. Right now, I'm trying to get a refrigerator. American Home Shield tried to fix the one I have a couple of times with the LG compressor. They bought a compressor and a guy put it in but it did not work. American Home Shield gave me money for another refrigerator. I also have a technician coming out because the dishwasher is jammed. If my one thing gets fixed, another thing breaks down.

The AC wouldn’t kick on. We'd turn it on and it would just hum. The tech came out and inspected it. Then he found out the capacitor was blown, so we had to order one. He came back and fixed it, and it's working great. He did a good job. There was a lady that did the oven the other day and when she came and replaced a part in it first time, she didn't test it. I think it should be tested before you leave. Other than that, having American Home Shield is a good idea. It's a pretty good thing.

We had a clog in the tub and that was undone. We had a small pipe upgrade done as well. When I had asked the plumber about billing, he said, “American Home Shield, should probably take care of everything for you.” But I'm not sure. My understanding was that once a claim is submitted, it would be reviewed, and then I would be given a result whether or not it’d be covered. But, I haven't heard anything. Other than that, the techs did a great job. They handled the issue the same day. The first guy came and took a look at everything, and told me what he thought needed to be done. And then I got another call probably within an hour and saying, “We can be out there this afternoon.” Definitely consider AHS considering the ease to get signed up and to initiate a claim. They put us in touch with someone local who came out really fast to do the job.

I had a good experience with the Home Shield in general. We had a heating company come out for the AC and they were great. It was a preseason check. My AC condenser above my furnace needed the drain unclogged. I ended up doing it myself but I had to have an HVAC company inspect it. The company that I was assigned to did that and they also serviced my AC unit outside. Home Shield's claim process is relatively easy. But I just canceled my policy with them because I moved to a new house.

My sister has American Home Shield that's why I got them. I love the concept of paying one time a month and if something goes wrong, they fix it as opposed to somebody coming out, looking and saying, "You got to pay this. You got to pay that." You may go a whole year and not use the service but what you’re paying is helping somebody else get service. If we all keep it going, we can all get our needs met. If something goes wrong, then you just make this simple phone call and they send somebody. Usually, when that person comes and they have what they need, they fix the problem. If they have to order something, they order it and come back and finish the job. I recently had plumbing issues in the bathroom and kitchen. The first guy came out and did his work. He fixed everything. The second time, two guys came and did their job too.

I like American Home Shield. I've never had any issues with them and I've told a couple people about it. One time, cold air was coming out on my AC, but it wasn't cooling like it should be, I called them and did a claim. I was given a window that the repair company would call me and set up an appointment, then when the repair company told me the person was coming, they sent me a picture of him. When he came, he told me exactly what was wrong and what he was replacing. Everything was good.

Our AC unit wasn’t blowing cold air. When I went out to take a look at the unit outside, the fan wasn’t spinning so I put in the order on American Home Shield on my account and briefly described what was going on. At that point, Jacob Heating and Cooling reached out to me and got some more detail. He came out and replaced a part. It was pretty quick and easy, and overall, a good experience. Both of the times I've filed claims, AHS assigned contractors that were great so no complaints.

We've used AHS twice and they handled it really well and we were very satisfied. The guy that came out was really super. It's well worth the money. You never know when something major is going to happen.

My AC was not working and it was not cooling. I raised the request and the technician from A-US Air Conditioning of Texas came in and said that the evaporator coil was gone and the Freon was completely leaked. He said that we have to fill in the Freon and change the evaporator coil. He gave me a couple of options, like only changing the evaporator coil and the coolant or changing the entire unit, and gave me some quotes. That system was 20 years old so I thought I will change everything. I submitted the reimbursement request and I'm in the process of changing the entire unit.

I'm still waiting for a contractor to fix my faucet and it's been three weeks. They told me it was because American Home Shield isn't covering my exact faucet. I have a Moen faucet, which is high quality, and AHS is giving me a less quality item. The thing is that the contractor never contacted me after two weeks. I had to call them last week about three times. The third time was when someone from that office finally gave me all that information. They called me Friday that they finally got a faucet. I took the highest quality that AHS was willing to pay for a faucet but the contractor should have at least contacted me and given me the option weeks ago. Besides that one, I've always had really good contractors. I've used AHS for years and I don't think I've ever had any bad reviews to give to any contractors that they have assigned to me.

We're paying $75 per month. Plus, when we get a house call, we're paying $135. It shouldn't be like that. American Home Shield could pay us more money and we could pay less for a call. We paid $135 for the repairman to come in for the refrigerator and he couldn't repair it. That amount should have been reimbursed to us. It's been horrendous with the supplier of the new refrigerator. We were supposed to have it delivered on the 24th and they canceled the delivery at 3:30 in the afternoon on the 24th. Supposedly, the driver had an emergency at home and they pushed us back to the delivery of today so that we were a week without a refrigerator.

We had an air conditioner problem. We were dealing with the recommended contractor in the Houston area. They came out, diagnosed the system as having low refrigerant and pool and said, “If you keep running it like this, you possibly could damage the air conditioner pool, the little disconnect that all air conditioners have on the external." Then led into an extremely hard high dollar resale or high dollar upgrade to fix it.

A contractor repaired a gas range. They came out in a timely manner for the initial review but they did take a long time to come out for the installation of the parts. They weren't the most professional but were friendly and seemed very knowledgeable. I recently have another claim that I’m having a lot of problems with. American Home Shield needs to hire people that are closer in our time zone. I called the other day for this issue.

The air condition didn't work. It was my first claim with American Home Shield. Everything went great. The contractor came out very promptly and took care of everything. It's my first time with a home warranty and I'm gonna keep it for a few years. See how it works out.

My parents oversee my property in Austin for me. My mom told me the icemaker required repair. A part had to be ordered. Technicians put that part in but the icemaker still does not work. I'm not very happy about that. My parents are frustrated because there had been multiple visits for the icemaker being broken. They had to keep adjusting their schedule and there has been no yield. It's hard to coordinate these visits with my parents’ schedule so out of frustration, they said they would get some ice trays. I can call American Home Shield and let them know that the part they replaced did not fix the problem. But if my parents don't want to be bothered with another service call, that would be asking a lot of them.

The tech came out and looked at the refrigerator. When you close the refrigerator, it’s supposed to seal so that it keeps the cold air in, and the seal is cracked. The tech said that it had to be replaced and he said that first, they were going to call and make sure it's covered, then they were going to order it. That was at least two weeks or more ago. So, I called AHS at the end of last week and I found out that it's covered. Their rep told me that she was going to get back with the company and I haven't heard a word since.

American Home Shield is replacing the washer. There's been a hold up on the amount of time but I understand. If I'm telling my children who to get for their warranty service, it would be American Home Shield.

Robert was awesome. He was very professional. He went above and beyond to make sure that I understood what he was doing and what he was finding and how to help keep my unit healthy and working and running well. Other than not being able to schedule the appointment for a while, the claim experience was good. I understand that AHS can't give an exact time because they don't know how long each job is going to take, but my husband doesn't leave for work until 10:15, so I had asked the woman who called me to schedule if we could maybe just be guaranteed to be the first job of a day because then he would still be home and we wouldn't have had to wait like weeks with no air conditioning. But she said that they couldn't do that. I didn't really understand that.

The refrigerator was cutting off. I submitted a claim on the phone and I had to take a picture of the issue and the rep was able to tell where I needed to take a picture of stuff. The contractor, Tristate Repairs, was very communicative. The day before they came out, they gave me a window and an hour before they came, they let me know they were coming. The tech replaced a piece that has something to do with the compressor thinking that was going to fix it. But the refrigerator cut off again. They had to replace the thermostat and then, he looked at the ice maker and said that had to be replaced. He was very helpful. It was a good experience and the cost of the plan is worth it.

American Home Shield does a pretty good job. I pay $75 and someone comes out and takes a look at my problem. Whereas if I had to do it myself, who knows how much that would cost. I used the home warranty about five times. Four of the contractors were excellent. But the locksmith, who was the easiest job, wasn't very good. Recently, I had to replace something and American Home Shield did a pretty good job. The thing hasn't been put in yet but it's on its way.

I talked to the air conditioning company this morning and they said that they are waiting on approval from American Home Shield. Once they get approval, then they can order the part, and to wait until they get the part, it will be another three to five business days from the point that they get approval. So we're looking at another at least a week without air conditioning. We had the same issue three weeks ago. Had a guy come out. All he did is he put more Freon in the system and it worked for a week and a half and then started having the same problem again. And it lost all the Freon that he put in. I wish it would have been handled right the first time so it didn't get worse.

I've used American Home Shield quite often this year. A contractor came out and fixed our dryer. They did that in a timely manner. I'm waiting for somebody to come check out our fridge because it went out. They sent us a contractor, but they were swamped, so the soonest somebody could come out was today. I've been without a fridge since Monday. But they are fast at assigning a contractor out to me if I do something in the middle of the night. On the weekends too. That was a plus for me. They tried to find me a different contractor last time when somebody couldn't come out fast enough for us. And when I asked them to reassign me to a different contractor because of a bad experience I had with one of the contractors that came out with me, they were fast, willing to work with me in finding me a different one. Because I felt uncomfortable with the previous one that came out. With COVID and everything, AHS has been awesome.

When I called AHS, the response time was great. And the two guys that came out were very knowledgeable. One of them said that he had an idea, so I just listened to what it was. Then they ordered a part and it took about five or six days to get. They called me and told me at what time they would come out again to put the part in. Then they called and said they had a cancellation, they were right down the road, and if I was home they could come over. I agreed then they came and put the part in. Everything has been working fine ever since.

We have two condos that both have American Home Shield. When my tenants said they were smelling something like burning wire from the thermostat, I called American Shield to go and see what happened. I later got the email that everything was done. The only problem that I have with American Home Shield is the waiting. They keep you for a long time on the phone. Before, it didn't take them that long. Now, it takes at least half an hour. Other than that, they are very good. I was in real estate before and I was always buying American Home Shield for the houses that I was involved with. I'm happy with them.

The whole experience went well because the contractor was very on-point. As soon as they got my claim, they called me to schedule and they actually worked around my schedule. The guy came on a weekend and kept me posted on everything. He let me know that he was running a couple of minutes late. He was great. I have zero complaints. It was just hard to put my claim online. I couldn't figure out how to do it on the computer or on my phone so I called instead.

A person was supposed to come at one time to install the garage door. He told me he was on his way to pick up the garage door. It was not at the location that he went to. He said that he would be here at about 2 o'clock but he did not get here until 5:30. He had a little attitude with me too. I asked why he was here at 5:30 and he was a little miffy about it. There was no problem with the installation. He had left my home and I left not too long after he did. But when I went around the corner from my house, I found that he dumped the materials that he had taken down on the side of the road in a little remote area where people dump stuff. I was not happy about that.

When my garbage disposal was leaking, the tech came out and ended up replacing it. He was great. Overall, I'm pleased with American Home Shield. It's just like insurance. You pay for it, but it's helpful when you need it. I personally haven't ever had any issues where they haven't been able to help me.

I made a claim on the website for my two leaky faucets and the website was very easy to use. They then sent an email that they got it and they assigned a contractor. A plumber from Whitney Holdings worked on the faucets. They scheduled a time and he showed up and did the work he was supposed to do. He explained what he was doing and the issue was fixed. I'm very happy with the work.

Everything went well on our claim experience. The only problem I have is that I have very little control over the scheduled time. With my work schedule, there are only certain times and they wanted me to be home between 1:00 and 4:00. And if the tech doesn't get there till 4:00, then till 5:00. I end up having to take half a day off of work or something like that and ultimately, I end up losing money in the process. But other than that, it was very smooth. The tech got here, looked at the issue, and diagnosed the problem. Then, he ordered the part, came back, and put the part in. AHS has always taken good care of me.

I kept turning the thermostat on my AC down but the temperature still kept rising. It was 85 degrees in the house. I'm 80 years old and that's not acceptable. I lived like that for five days or so. Finally, I went online and did American Home Shield to see what was going on. They responded ASAP that somebody would be there the next day.

I had a leak under my sink in the bathroom. The first step was American Home Shield assigned a contractor, and then the contractor got in touch with me. I got a call within a day or two, and then they set the appointment within another day or two from when we had the call. So it was just a few days between making the request and then getting the appointments. Then the guy came in. He was professional and he took care of the problem right away. Underneath the sink, there's a joint that looks like a J. And the one part had a crack and it was leaking there. He had to cut the old one out, and then attach the new one in.

The few times I had to use American Home Shield, it was great. It was very easy to submit a claim and it was a smooth process. When I did a request for my AC, the repair company was very good at communicating and making sure everything was done well. It was nice to be able to get the problem taken care of quickly without having to try to sort out a person myself. It was nice that someone just showed up fast.

The lighting mechanisms for the lower oven on our home oven went out and Pacific Home Appliance did a good job when they came out. The last couple of times that I used it, it was working great.

AHS is a very terrible insurance company. They are very bad at taking care of their customers. I am still in the process of negotiating with them regarding my microwave. They could not fix my Thermador. They offered me $1,900 for the unit, which was over $6,000. They offered me General Electric, which is not in stock. They offered me $1,940.22. They don't want to explain to me where this number is coming from. They even offered me 22 cents also, without any explanation. I cannot buy anything for this money. I don't want to buy anything else but Thermador.

I've used American Home Shield for a garage door opener, a washing machine, and for plumbing issues that we've had in the home. I prefer to talk to someone to set up an appointment instead of the automated system. I want to talk to a live human being and express the concern so they can send out a referral to a contractor to come in and resolve the issue. The last thing that I had done was there were issues with my central air condenser on the outside. Last year, I had a new one put in. And this year, it wasn't getting cool. So, when I put the order in, two days later, the serviceman called and came out the same day. So, I was satisfied with that. He resolved the issue and life is good.

I've called American Home Shield three times in the past and customer service has been great. The vendors that they use are great. The heating tech was very respectful and personable. I had some electrical issues as well during that time and they were addressed all at the same time. So, the warranty is a money saver altogether. It has been a great experience for me.

I had two things going, one was for a dryer and the other one was for a top of a stove, and everything was great for both. The two people that handled the two different things were both fine. American Home Shield has been fair and I like it for convenience. They've always had good people that are contracted.

My dishwasher door wasn't opening. The first time the techs came and checked it, we thought it was fixed. About a month or so later, I moved into the home where the dishwasher is and realized that the dishwasher door issue wasn't fixed. The vendor AHS used came back. The tech put another door on and he was really sweet. Yesterday, I was a bit frustrated because American Home Shield's automated system kept looping me. I had to hang up and then after the third time I call it will remember my ID. Other than that, it's fine. AHS has had somebody come out each time we have a claim.

When the appliance person that deals with Arizona Value Appliance first came out, our refrigerator all of a sudden shut off. When he put the fuse back on, it wasn't making any ice at all. But he was able to get the ice maker going. We like him. He seems to know what he's doing. He's worked on my dryer before over the years. He came out after someone else tried to fix my dryer three times and he couldn't believe they couldn't fix it.

Global HVAC did an excellent job with my air conditioning. They had to come back a couple of times because there was a leak and they were responsive to my needs.

American Home Shield is our only home warranty that we can't place work orders because they require the service fee to be paid at the time you place the work order. So the owner has to place all work orders, which is a huge inconvenience because we can't do it for him, which is part of our duties as a property manager. Because we can't use the company credit card to pay it out of the owner's account. So he's the one who places the work order, and then lets us know who the vendor is. And then, we follow up on it and coordinate it. But he has four properties, and we've had numerous maintenance requests.

The garage door was not opening. When we tried to use the button that's on the wall to open the door, the door would open about a foot and then it wouldn't open anymore. The tech said the coils were broken. He showed it to me, and I did see the broken coils. He had to order the part, and then he had to come back. He said he could fix it in about 20 minutes and he did. Now the garage door works fine. The tech was professional and he worked really fast.

We submitted a claim for our AC through the website of AHS and it was smooth, user-friendly and nothing too technical for people. The tech explained we would have had to dump in a whole bunch of Freon and that may not necessarily fix the problem. So, my wife and I just worked on some things and we figured it out and went ahead and had him replace that whole unit. It was great.

I had to get the air conditioner serviced and the process was very smooth. The tech was very knowledgeable, respectful, helpful and he solved the problem. We've had to get the dryer fixed, and there was a gas leak on the water heater. And American Home Shield handled those problems very well as well. It's a great service and I’m pleased with it.

Our problem initially was that the water was leaking out of the faucet out of the showerhead even though the faucet was off. A plumber came out and replaced a new cartridge. His name is Mike and he was excellent. We had it where within 24 hours, if it wasn't exactly right, then they'd come out and fix it again. It was right but the only thing that happened was the handle needed a little bit of adjusting. They came out and did that equally as well. That company is great. I wouldn't go with another plumbing company except that one and if somebody asked me about a warranty for their home, I would definitely mention American Home Shield.

AHS's service request submission was a little bit more difficult before, but it's gotten much easier. The contractor I had recently was ready for scheduling. I was just unavailable so I had to make arrangements for someone to be at the home. The techs who have been sent have been very professional and clean. I had someone come out last year and the staff seemed to be there long-term because it was the same guy that came out.

I really like Action Plumbing. I put the referral in, it was in the middle of the night when my water became busted and they called me first thing in the morning at 8:00 AM, and then they were out of my house by 9:00. They had it done really fast. I really like AHS. I really appreciate it and it worked wonderfully. I recommended my mom to get it like a lot of my friends.

We had to use American Home Shield recently. The contractor was out within three days. I called on a Friday morning and they answered, then the contractor was here on Monday. And within 10 minutes, the tech had the part replaced, done, left us the old part, and replaced it out with a new part. It was very timely and they were here on time. The time before that was a much bigger issue. It took two weeks to get service, which is a little rough because it was in the middle of the summer. But they came in and everything was fixed. I recommend AHS.

I do the claim submission from my phone. I set it up and American Home Shield sends me a text message when a person has been chosen. Everything is done real quickly and easily. We made a claim for the toilet in our master bathroom and Leak Seekers came out the very next day. I was pleasantly surprised by that. The guy was very friendly and helpful. He fixed the issue within 30 minutes and even checked the other toilets to make sure that the other toilets didn't have the same issue since they were all about the same age. It was a very positive experience.

American Home Shield is very dependable and reliable, and easy to understand and communicate, especially in a timely manner. With a lot of different other life experiences occurring, they are right on task with coming in and assisting the situation and leaving. So, I recommend it to anyone, whoever may have a home, because it helps with appliance insurance and anything else that people may have. Everything went well with my claim but it was challenging receiving the appliance just through one location. So, having more vendors on the island that carry appliances would be more helpful.

We have been using AHS home insurance since we have moved to the house one & half years ago. We did not have a problem with AHS so far since we haven't have any issues until recently when our AC started malfunctioning and asked help from AHS. After getting an AHS representative one hour holding the line, the agent quickly charged me $75.00 for service fee (w/o any service) and promised to get me in touch with somebody in 24 hr. It did not happen and nobody contacted us. Next day again after waiting for another 1 hour, the agent told me that they could not make contact with the repair team and therefore, cannot send anybody or transfer the repair contract to another party. Then the next day, they also played the same game and that being Friday, they informed us that only on Monday a "special team" would be able to decide whether my HVAC issue could be transferred to another party for consideration.

Everybody on the phone was very thorough, friendly and personable. And the people that came out were on time, explained everything, and did exactly what they said they were going to do. I was very happy with the experience. I highly recommend American Home Shield.

I'm not too happy with the service from American Home Shield. They called and told me that the part wasn't in, and they would keep me posted. Other than that, I was getting emails here and there. They had me wait for an igniter for almost six months. That was a long time to wait before they said that they couldn’t get the part and that they would have to replace my stove. I was expecting good customer service with a turnaround that would be substantial to the needs that I have. If people are thinking of AHS, they might want to do a little research first and look at the response time.

American Home Shield has no direct number to their corporate office. I've tried to look it up for two straight days. My experience with them has been awful. My air conditioner has been broken and the contractor came out one time in May and put Freon in it. I had to file another claim on 6-2, and the guy was here on 6-5. We've been waiting on American Home Shield to authorize a part until yesterday. Yesterday, they authorized one that wasn't available. So they're now having to go through and reauthorize something else that will work and see if it's available. So I'm very mad at them. But I had a plumbing claim with them that got resolved fairly reasonably. I thought I had a good place until this air conditioner situation happened. They are really doing some bad stuff with their customer service.

We've had good service through American Home Shield. We have American Home Shield for our primary home as well and also for other homes that we've owned in the past. It's always been a good deal to have them. From our experience so far, and especially in what's going on right now or what they have done for us recently, it's really easy. People come out quickly. It's handled reasonably in a timely manner.

Our recent claim with AHS was for the washer and dryer. It was not working. The tech came and fixed it. He said there was some problem with the coil. He replaced it. The experience was good.

I've had issues in the past when I was getting my dishwasher delivery but recently, it's been all good. Other than that, everything I've ever claimed has been just perfect.

We had American Home Shield before in our previous home and didn't have good service. The two times we had to use it, we waited on hold for hours, and finally got the people and they were horrible. We did not want to use them again, but then that's who we got with the purchase of our new home. If we had a choice, we wouldn't have it. Customer service is poor, and it takes forever to get somebody to physically come out to your home.

My air conditioner had gone out and the tech from Lane Services said that he would have to come out again to repair that compressor or if he put a compressor in, then the system was going to go out again because my whole system was so old. And the price he quoted was more money than I had. He explained everything he had done and he didn't mind explaining it to my godbrother that lives across the street because I didn't know what he was talking about. He was very nice and helpful. I looked for another person that would do it all and I found one that was $1,000 cheaper so I went with them. American Home Shield only had to pay me for the compressor. But I've also had some very dissatisfying times with American Home Shield. They could modify their timeliness and the contractor that they have are fine after I called them but I should not have to call them. They should call instead of me hunting them down.

My pump wasn't working right so I did a claim with American Home Shield. The challenge I had was with the representatives on the phone because I could not understand them very well. Their accent was so heavy. Plus, I'm halfway hard of hearing. That just added to the difficulty. A tech came out and was very professional and to the point. He looked at the pump, assessed it, and troubleshot it. It was precise. The tech was right on the money and did a good job. Having my home warranty definitely helps with the finances. I pay monthly for quite a while. But the repairs are expensive so that offsets expenses. That's a great advantage. I’m satisfied with American Home Shield and I recommended them to my brother-in-law. He's going with them.

I had my AC, my microwave, my washing machines done so far and the techs have been good. They were able to troubleshoot all my problems and fix them. AHS is worth getting, but pay attention to what's not covered. When they came in to fix my AC and my coils were bad, my coils were covered, but the AC people charged me a lot more money for a lot of extra stuff they said they had to do in order to fix it, that wasn't covered.

I thought I had a leak in my attic. A technician with K & S Plumbing who really like I assessed the situation, saw a small leak and thought maybe it was coming from my roof and not any plumbing issue. They sent a requisition over for Myers Comfort Specialist to come out whose guy came out to look at it as well. They all were so sweet and very professional people.

People came out to take a look at my AC, and the heating as well. It was very cold and it stopped functioning. The motor was not circulating air in the unit in my townhouse. The contractor did the repair, for which I'm very thankful and satisfied. The two fellows who came out looked at my filter. It was dirty and needed replacing. They told me to replace that once every two or three months, to make sure to take time to take a look at it and see whether it is dusty. That was a good thing for them to do, because they didn't have to do all of that not when I purchased them while they were here. They also did the work of replacing the motor, and things worked out fine for me. They started the heating up and it worked very well.

My AC was blowing out warm air. The tech put Freon in it. He was very professional, nice and he explained things. We thought that was it but the AC is leaking all the time. So, the tech came back to seal something. He said it was leaking and he had to add more Freon in it for the second trip he came out. During the claims process, I don’t appreciate talking to a foreigner, because they're on this script and they really can’t help with anything. I'm also not happy that AHS and I are doing another quick fix. The air conditioning has needed work done two years in a row and AHS has fulfilled their end. But if it's going to keep happening, do I pay $75 every time? Another time, the washing machine broke and I didn't even know it was covered. This is the first time I ever got a home warranty and I feel more comfortable having a little bit of backing there.

The contractor cleaned the condenser and the whole unit. That was one of the reasons it was not working. The guy who comes is the best. I'm probably going to renew my contract for next year because I'm happy with American Home Shield. Every time I call them, they take care of the claim very quick. I had issues in the last eight months for different things and they all took care of it. I'd definitely recommend them.

The trouble was that it wasn't kicking on. I was having fan, but no AC blowing out. When I called to put the claim in, everything was fine then the guy came right out. My husband was home to tell the guy what was going on and he fixed it right away. He was in and out within 30 minutes and was very knowledgeable with the issue. Everything was perfect with AHS. I’ve always told people to get the insurance.

The toilet had a leak and it was something I should have done myself. It would have taken about five minutes to do. I could have gone on YouTube and saved my $100 service call. The tech was great but if American Home Shield can lower their prices, it would be better.

I called American Home Shield and they said it would be a couple of days because they had to contact the contractor. They gave me his phone number, I called him myself, and he was out in a day. The reps were helpful, and then it was professional. The main drain was backed up and the contractor had to run that machine they use from the sink all the way out. The tech was really good. It was a few days before we were able to use the kitchen. But everything is perfect now. AHS honors their commitments. They do what they say they are going to do as far as the claim service.

We have the warranty for everything in the house, because things break down. And expenses are huge. With having a warranty, it helps cut the cost on certain things enough. Dishwasher, stove, refrigerator, disposal, garage door openers, air conditioner. I've had some claims in the past that have been really bad through the years. But I'm pleased. The man who recently came was very nice and knowledgeable. I really like him. Through the 26 years, I've used other companies and they were so nasty. It was like I was inconveniencing them to come out and take care of something.

We had a dishwasher that wasn't working properly anymore and needed to be replaced. American Home Shield guided me through the process of how to order a new one, upgrade, and pay the differential. In their email, if they would explain when I'm ordering online a step-by-step process to go to this website, select what I want, and what to enter and pay if I wanted upgraded additions, it would have been good. But they sent emails and helped me schedule the coordinated time with Crawford Appliance Repair to install the replacement and remove the old appliance. Crawford showed up on time and they were very friendly.

The contractor is an owner-operator company. He got upset, and he wouldn't come back out to do the repair. American Home Shield immediately assigned another contractor, who was out to the home back in October. And then they got on it right away. Now, it's still open, because there's an issue getting repair parts. I know other folks in South Carolina here that have had air conditioning problems and they're experiencing the same thing. So I don't fault American Home Shield or the contractor on that. I've had AHS for three years. I constantly recommend them to other people that I come across in business or personal. They're great. It's a good system and it's prompt.

I requested service for a refrigerator that stopped working and the repair company replaced the compressor. Overall, everything has been good. Every claim that we put in was taken care of, and the claims process has been cool, quick, and easy. Can't beat it.

My dishwasher had a clogged vent. Bear Plumbing & Rooter came out and fixed that. Also, the soap dish doesn't come out with the dry stuff on it, like the powder. But they don't do dishwashers, they just do plumbing, so they couldn't fix that. Then right this second, I'm in home warranty hell because of my pool. Supposedly, AHS would be sending me a check for reimbursement. I've had them for a long time and this is the first issue I've ever had. I've just been really super lucky.

A guy came out on May the 2nd and did a tune-up. He gave me a paper stating the unit needed an acid wash and two pounds of Freon. Techs came back on June the 2nd to do that. But after that service, I wasn't getting any air. The fan was just running. I called American Home Shield about that. The automated system is difficult for me. They ask one question over and over. Someone is here right now working on the unit.

The tech for my air conditioner did a really good job. He checked the back and then I gave him info from the other people who had come out. There was a big delay in the approval of one part for shipment. I'm a senior citizen and in order for him to get me and my three dogs in cooler temperature, he went out and purchased a part, and then just replaced the part once the shipment came in from American Shield. So he got my AC going because of him being willing to do that. I've had people call me to try and get me to switch from AHS with lower rates that they were promising. But for the years I've been with American Shield, I've had my washing machine, garbage disposal, and hot water heater replaced. I have confidence and that's why I've stuck with them for these many years.

The contractor did real good with the claim. They fixed the pool in a timely manner. There had been times that I’d called about our refrigerator. We were having problems with it with the icemaker till finally, the contractor came and put a new part and that solved the problem. I kinda gave up on the dishwasher though. I'm paying all this money and American Home Shield keeps brushing me off. It was several times that the contractor came out. I don't know if American Home Shield should have replaced it with a new dishwasher but if you come out three or four times, then something's wrong. We can’t use the dishwasher even though I called several times. The water just sits there. I'm thinking of changing services with somebody else. I'm kind of upset with all this. I was loyal on paying for two houses and American Home Shield wasn't loyal enough to fix the dishwasher. Another thing is we always have to wait forever to get through. I would never recommend them.

I did a claim for a light switch and a light that went out in my garage. It was a super easy fix. It only took the guy about 10 minutes the whole time he was there to replace and upgrade the fixture to LEDs from the old bulbs. I had another claim for a water leak. The contractor came out and fixed that right away as well. Then this last claim was for the AC unit. The contractor replaced a couple of parts and it was working perfect.

The last two instances we have used American Home Shield's service, there were issues getting repairs. Most recently, it was our AC unit. I called them, they sent a company out to look at it who determined it was the coil. Their technician said, “Oh, I can't give any quotes. We have a salesman who’ll come out and give you the quote to fix it or what your options are.”

When I had an issue with the pool filter, Aqua Care Pool Service had it done in a day. So far, they got a new pool customer. I decided that I'm going to change pool carriers for now because Aqua Care has been real helpful and very knowledgeable compared to some of the other ones that I've talked to over the years. The biggest problem I had was I had to track down, through American Home Shield, a day or two later, who I was supposed to be in contact with or who was supposed to be contacting me.

Everything went very smoothly for us with our claim experience. They did what they said they do and the person who came out was great.

I've made two claims in the last three weeks with AHS. I made a third one last week, but the girl, either didn't understand or she didn't do something she needed to do, because the service provider hasn't contacted me to schedule an appointment. The first time I called, I had to call because there was an issue with the website. When I called, the IVR basically insisted that I make a payment, make my $80, before they would switch me to a person to file their claim and that rubbed me the wrong way.

When I just signed up with American Home Shield, I had a claim for a stove job. They gave me the contractor's name and number. Every time I called the number, it went directly to voicemail. One day, I luckily got through. They said that they were going to come. We set up a date and time. The date and time came and passed but no one ever showed up. I requested from American Home Shield that I didn't want that contractor because they never responded. But customer service said, "We have to give them three tries." I said, "I'm paying for this and I've been without a stove for a month now because you guys won't come." Needless to say, we've gone into three months now without our stove.

A technician came out to fix something connected to my washing machine. Then there was something he had to do. He said it was a plug and it needed an electrician out there to try to connect it up in order for it to work. An electrician got here right away because it was an electrical problem. American Home Shield is okay sometimes. But sometimes, they send the wrong folks out here and they don't have the part. They had to put a motor in something else and it took them two weeks before they could get my washing machine working. I asked, "Why don't you just go on and get me another washing machine?" They said as long as they can find a part, they will repair it but I had to suffer for three weeks. So sometimes, I don't recommend American Home Shield.

When my dishwasher wasn't working, I placed a call and paid the $79 service call fee. The repair company came out and from when I placed the claim till I got a new dishwasher, it was very fast. We didn't have to haggle over it. We were just told, "Hey, we're getting a new dishwasher." It was a very simple and easy process. All in all, everything was done properly, and we're very happy.

The AC system in my house was not working. I put in a claim and as far as AHS, they were fine. My issue is with the contractor they sent out. They were not wanting to fix anything and wanted to wait till there is a catastrophic failure in my system. I had this exact same issue and they came out about three weeks ago. They've been out twice and pretty much did nothing. I still have an issue. When they came out at the end of last week, I was unable to be home. I had someone else there.

Requested service on May 10, 2021. Technician came out and could not find model or serial number so could not repair washer. Over a month later and I am told every single time I call that it is escalated, I need to wait 24 to 48 hours. I have informed them I could no longer wait for repairs and had to replace the machine. They have made zero attempt to contact me, give an update, or anything to reconcile the situation. Every time I call I get a foreign individual that doesn't speak English, and makes me repeat the entire situation without reading notes that are put in by the previous person. Complete waste of money, horrible customer service, no way to escalate, they won't put anything in writing and say they have no access to e-mails.

The plumbing claim was okay. The tech did his job. But with the appliance claim, the contractor came on the 7th of June and we are still waiting on the part. I tried to call AHS, but it was hard to get through. So I just gave up calling. I also had an electrical claim and the contractor forgot to check the light above the sink. They only did the one on the ceiling.

The service of AHS is good. We've been with them a long time. ​They've had good companies. I had to have a ceiling fan installed recently. They contacted an electric company and they came out and the guy evaluated the first one I had and determined it was broken. He put paperwork in and American Home Shield approved it for replacement. He came with a new one and installed it, and it worked. He was very polite and professional.

The AC wasn't kicking on. I made a claim and AHS told me who they were reaching out to. I was also told to contact them directly to make sure that the service happened timely. They replaced a small part in there and the AC works good now. The overall process was easy but I was surprised with this copay thing.

My air conditioning stopped functioning. I put in a service ticket for American Home Shield. A company was assigned. I called the company. Guy answered the phone. I said, “I hadn't heard from anyone yet.” He said, “My son does the ticketing. Usually, if you didn't get a phone call this morning, means we're not coming today.” I said, “Okay. I would just follow up. I didn't get a phone call this morning.” He said, “My son's planning on doing installs on Saturday.” I said, “Okay. I'm just finding out if you guys come out on the weekends.” He said, “We're not coming out this weekend ‘cause my son is doing installs. He's the one that runs the business.” I said, “I was just asking ‘cause we're planning on going away for the weekend.” He said, “I can come out late in the afternoon if you'd like to take a look.” I said, “All right. That's cool.”

When I turned on the air conditioning, it wasn't getting cold and there was a big puddle in my basement. It was all hot. It was terrible. It's mostly been this guy, Mike, who comes out for it and he's been killing it. The dude does a good job and he's personable. I always ask all sorts of questions 'cause I find it interesting. He's very knowledgeable and able to answer them, so it's enjoyable for me. I don't know how to fix things myself, and having HSA gives me a bit of ease of mind. It's insurance. I don't have to stress about stuff as much.

The AC was running but it wasn't cooling. I did a claim for it and the company that came was quick, efficient, and professional. Their tech was very nice and he fixed the switch.

I signed up to get a summer checkup. When South Placer came out, they checked both my units initially, and one of them checked out to be bad with a capacitor. Then I called back American Home Shield and the service was signed up again for South Placer. They came out and replaced the capacitor. The first guy was very communicative and helpful. The second guy kind of knew what he needed to do. He did it in about five minutes. He was heading back in his vehicle when I said, "Well, are you gonna turn the thing on and check it out as long as it comes on inside?" He said, "I can or you can do it." So that was the only issue I had with him. He was just there to change a part and he did it. He was more or less getting back on the road. But he did stay around to turn the air conditioner on inside and then in a couple of minutes, it came on, which was normal.

I put in a request to rekey the doors in our house and the website was very easy to navigate and user-friendly. After I put in the request online, the vendor got a notice from American Home Shield and right away, they sent me a message saying it was assigned to them and that there'll be somebody coming in. They scheduled the date to come in and replace the locks, and they were here on time. It was a good service.

The dryer was not heating and making a terrible noise. And the washer didn't do anything. It clanked, banged, and stopped on its own. I called AHS and they said someone would be out to check the appliances out. They told me that I would be called within the next 48 hours and they would set an appointment to come out. They sent My Appliance Repair and if I had to call an appliance place myself, that's who I'd call again.

It was very smooth to schedule the rekey and the company that came out was very responsive and communicated well. It was a nice experience.

The freezer was broken and the tech that came out was great. We've had American Home Shield for years, and we've always gotten what we needed.

A contractor came for a sensor issue. They had the part and were able to fix the AC unit. The only thing is I don't know if there are additional coverages that are available that I'm not covered on. I go with the premium package but I don't know if that covers everything. I am wondering if that covers plumbing from the street to the house and is there another package that we could buy that would protect us better.

Everything went well with my AC claim with AHS. They have to go back on Friday to replace the unit. AHS is good.

Every year, I need some Freon so I call American Home Shield and I request LA General Contractors. Their tech has been coming up to my house for the last four or five years and he has always given me excellent service. Other than that, I've also had the water heater replaced, a garbage disposal put in, and a drain unclogged. There's something every year that I call AHS for and they always respond quickly. The only negative is it can be difficult to speak to a live person, especially when it comes to the AC because I want LA General Contractors. When I call in, I get the automated service and I have to hit a bunch of different options, but they don't offer a customer service option till I'm two and a half minutes into the call, getting different options, and listening to the computer voice.

American Home Shield has been very helpful. I've been real happy with them. I have a challenging water heater. It’s a hybrid and apparently, not a lot of people in this area know about it. But the American Home Shield spokespeople were persistent until they found somebody who did. He knew my water heater inside and out. He used to be an appliance person before he was a plumbing person. He gave me all kinds of great tips. He tried things and talked me through it. He was really good.

First, the repair company had somebody quit on them, so it took a little while to get out here. I had to wait a week then when the guy came, he didn't have a handle and had to come back. He also forgot that there was a setting on the new insert he put in to fix the leak and that it sometimes has to be reset. I didn't have hot water, but somebody else came out and fixed that. Things were fine after we finally got them squared away. They're really nice people. I'm very satisfied with American Home Shield as well. I wish it was cheaper though. I'm a senior citizen and I would love to have a senior discount.

We had an air conditioner compressor replaced. The tech was nice. However, the Freon was $25 per gallon and AHS only paid 10. So, we ended up paying $15 per gallon for the Freon and I wasn't pleased with that.

I get confused as to who I can and can't call sometimes, but I just call the main number and Home Shield tells me what company to call to come out and look at things. They respond in an adequate time and they do a nice job. We had someone come in and repair our microwave, and prior to that (a year ago), we had our washing machine replaced. I've been pleased so far.

The contractor came out and was punctual and really professional. They inspected my whole AC unit and they ran tests on it. They said that everything was looking good and running fine. But I'm still having problems with my AC unit. The problem is not the heat pump like I thought it was. It was a piece that’s connected to it. It’s the electrical breaker which I'm having looked at. I tried speaking to a rep but everybody is going to electronic phone systems now so it's almost impossible to really speak with a human being. Other than that, customer service is okay.

American Home Shield has done a very good job. They were very timely in responding to my claim. The icemaker stopped working and it seemed to be a reoccurring problem with our refrigerator. Initially, we were given a technician through a company and he came and checked it out. He was going to get back to me but I got a notification from American Home Shield that a different technician was going to come out with a different company. That time was a little frustrating because one technician came out, looked at it and said that it would be about two weeks before I could get the part. A week later, a different technician came and then, it was another couple of days. So, I didn't know why the other company wasn't able to finish the job and AHS sent another technician. Other than that little hiccup, it's been a good experience with the technicians we've had.

When I first started with American Home Shield, they were excellent and I was telling everybody about it. I got most of my family and in-laws on the home warranty. But they got off it because the service was horrible. My father, for one, has several properties and we had all of his tenants’ properties on the home warranty. We would call American Home Shield and be on hold forever. I assisted my dad with his business. I kept asking to speak to upper management. I put it on speaker and I would be on there for hours. It was just ridiculous. All of a sudden, we got disconnected and nobody wouldn’t call us back. I got wounds from that. My father got off the warranty.

Mr. Appliance came for the washer that had quit working. The first time we called American Home Shield, they referred a company and they wouldn't even call us for four days to schedule. So, I called back and I said, “I want one that's local.” They gave me a local one they got out within a day. The people from AHS were very nice and professional.

There was a module that went bad. It fried and the contractor came out right away, replaced it, and in no time, I was up and running again. Submitting that claim with American Home Shield was straightforward and quick. Service was great.

I did a claim online through my account and that was very easy. A technician came and was very friendly and communicative. He was able to answer any questions I asked. Everything is going fine and I would recommend American Home Shield.

When I submit a claim to American Home Shield, I call and the automated service comes on and takes it from there. If you had just some questions, it's hard to talk to somebody. You never get to speak to a customer service agent. Last year, I did not like the contractor because he told me the type of home I have will never get cold. But the guy who came out two weeks ago was excellent. He was there for 30 minutes, got the issue done and my house has been cooler than it was last year. I use AHS for a lot of services such as air conditioner and plumbing but right now, I've been doing the research on different companies, and if I call someone and I need service quick, it’s cheaper. I can call a plumbing company and they will probably charge me $60 an hour or whatever for a service charge, when I pay $50 a month plus $100 surcharge. As soon as I finish with a few more companies, I will probably go ahead and cancel.

The contractor came out about my washer and my dryer. They looked at it and said that it was okay. They said it was old, and that was it. And when they get that old, you usually have to get another one. They said it was unrepairable. The washer would shake when it spins. They said that they saw a penny down in the tub. But they never even showed me a penny. I know there was a penny on top of my dryer. But I had swept behind the dryer three weeks before that. And found the penny, and I put it on top of the dryer. I never lost it. So, I don't know if that was what caused them to think it came out of a washing machine or what. They talk very nice, but they didn’t do anything.

I always had great experience in the past. That's one reason I went back with American Home Shield. I had a claim with a refrigerator and that company was top-notch. They communicated very well, and they went above and beyond. AHS is a great service. However, the NW Air Care didn't go well. I run a business here in town and I use a local AC company. I could have called them and saved a lot of money instead of going through American Home Shield. Because it cost me $100 to make a claim, and then I had to pay an additional $350 something for the Freon. But I know that stuff is expensive.

The air conditioner had a leak. The first time I called A-US Air Conditioner of Texas, the guy that went didn't see an issue. Then, of course, the issue was not resolved. The second guy who came was good and everything was rectified. I'm grateful that I don't have to use American Home Shield on a regular basis. It's just here. It's good to have it in case I need it, hoping that I never need it.

Submitting the claim wasn't hard. But when AHS's system was down, I had a problem with that because I was desperate to have my air conditioner fixed. Other than that, the experience was good. The tech who came was so knowledgeable. He figured out what the problem was. He also had a piece in his car and put it on. Immediately, the air conditioner started working. He fixed what needed to be fixed. It's just that I still had a little problem switching the temperature as my thermostat wasn't working properly. I told the technician and he said he was gonna request it. I got a text message saying there were gonna do the job but I haven't heard anything else. American Home Shield made it a point though to help me get this fix done and they were very busy. They're a big help.

I've reached out a couple of times with AHS and everything was good with all of them. Everybody came through in a timely manner and fixed what they needed to fix. My most recent claim was the toilet getting fixed. Everything was satisfactory.

The contractor came out for the refrigerator. Everything was fine.

The secretary of the air conditioner company was kind of rude but other than that, everything was great. Do American Home Shield. It's worth it.

When I went online, all it said was, “Completed,” but it didn't say if what you submitted was approved. American Home Shield got somebody out here as soon as possible. I do like that. But I would like feedback on their end, so a person would know if their claim was accepted and what's the next step I should do. Other than that, the tech came when he said he was coming out, he came out, and he was on time. I liked him. He was nice and professional.

I was happy with the service of AHS all the way around. I would recommend them. The tech from Chadwell Comforts was also great.

My fridge was not working. The tech ordered a part and went back yesterday to install it. He fixed the temperature sensor and it's all good now.

I had a claim on our air conditioning. It was easy to call AHS, but it took the techs three weeks or longer because the first person that came out said it was fixed but it wasn't. They said, "It's not complete. The part's bad, but it's not completely bad." So, we went three weeks without air conditioning. We weren't too happy because they had to come back four times. But the guys were very nice and clean. We're satisfied. We're happy that they came out and fixed it.

I had an AC issue recently and H.D. Service Company did an A+ job. They got it done and they gave me a 60-day callback in case anything malfunctioned or anything like that. The claim process went pretty smooth. The only thing I'm unhappy about is AHS needs to hire people and have their customer service people in this country so that we can understand them.

Some of my claims were wonderful. If there's a problem, they assign a contractor, and the contractor is out, it’s a quick diagnosis, and then that's good. In general, the system is good. It's just the contractors. My washing machine went out in January. And it wasn't until this month that I got my replacement. So, imagine that. Five months without a washing machine. AHS did one contractor who claimed to be working on it. And then we had one contractor that I had a problem with. They said they showed up, but they didn't. I was here the whole time.

The washing machine would come on and you could hear it come on, but it wasn't spinning. It didn't do anything and you could just hear it buzzing a little bit. But the crazy thing was that the technician came out, unplugged it and plugged it up again, and it started working. That was it. Aside from this last claim, I've had several issues over the last amount of times that I've been with AHS where they'd have to send somebody back several times. They've sent techs out seven times to address the same issue. Also, if you want to talk to somebody, it takes forever to get somebody on the phone. But if you do it online, it goes relatively quickly. Then sometimes, the fields that they have on the website don't address the specific issue that you're having, so you just have to put the best answer that you can put in there.

The belt flew off of my garage door. The contractor called and said they'd be there the next day. The tech fixed the door.

The claim submission process is pretty simple but it's extremely difficult to get ahold of somebody from American Home Shield to just ask a question. Other than that, it usually takes a day or two to get a contractor and the people that have come out so far have done excellent work. I had an unidentified plumbing issue but the plumber was able to identify a potential cause and address it. I haven't had an issue since.

I contacted American Home Shield for the annual service of the air conditioning. They contacted A L Affordable and the tech contacted me and showed up the next day. He was great.

I had one repair a year and a half ago and that was good. My second claim was when the microwave was having some error code and wasn't running. The company that came was excellent. They fixed the microwave but then again, there was some other problem. I called them and they came back right away. They got the parts replaced a couple of times. Everything was great. Everybody should go with this insurance. It may take time, but have patience and work with AHS, and they will get the job done. At the end of the day, what they're promising is what they're delivering. Definitely, it’s recommendable.

I've had American Home Shield since I bought this home in 2018 and I used them for a number of different things. For the most part, they were responsive and helped me figure out what I needed to have figured out. I only had one claim that I had to figure out on my own. When I have claims, I just go to the American Home Shield website. Usually within 24 hours, I get a phone call.

The AC unit wasn't blowing cold air and it was too old. J.G. Services couldn't do a part replacement so they had to do an overhaul. They were patient and went out of their way to get it done. The process was very seamless too. American Home Shield pretty much organized everything with J.G. Services. I also had another issue last year and they sent the same company, J.G. These people were familiar with my house and what's going on and I like that. I would highly recommend American Home Shield.

We love having AHS. I have great peace of mind knowing that it's really one call for me if any of my appliances go crazy. Then the recent claim that we did was the stove. The stove door wouldn't open. I called them and the tech came out in a couple of days. The guy was really quick and very friendly. He knew what he was about. It’s been fantastic. The price of AHS is well worth it. We always know we're going to pay 100 bucks every time we need something, so we try not to be willy-nilly with it. It's super convenient. We've used it three times and the people that they send out have always been really knowledgeable. I would recommend them to anybody.

The main issue I have is American Home Shield's customer service is difficult to communicate with. It's hard to understand the people on the phone, very long wait time. But there was a specific issue that I had with my gas range that I had somebody come out from Sears to look at my range. And they said, "Okay, we just need to order a part." And I waited and waited. A month later, I called Sears back and asked them what was going on and they said, "I'll look into it and get back to you." But no one got back to me. In the meantime, the problem with my range was the burners weren't automatically lighting. So, I've been manually lighting with a lighter or a match to turn on my stove, and that's just how I've been using it ever since.

We have a home warranty with Home Shield. When the air conditioner in our master bedroom quit cooling, I submitted a request online and it was very easy. The air conditioning guy replaced the condenser and did everything we expected him to do. He did it quickly, and it worked. We're very happy with him, and up until this week, I was very satisfied with Home Shield. I submitted two other requests this week and they have not been handled very well yet. I've only been reached out by one contractor, and they couldn't come for two weeks. The other contractor has never reached out.

I've submitted claims for my air conditioning unit, heaters, water heater, and clothes dryer over the past few years to AHS. They've been excellent and the warranty makes things easy because it gives you one number to call for everything. I recently had a service for my AC unit and my son-in-law worked with the tech on that. And they got it going again.

Our unit is an air condition and heater together. In November of last year, my heater went off and on. American Home Shield sent a company out close to December and it didn't get fixed until January. They fixed the control panel and it didn't need a thermostat. Then, this month, the air was going off and on. The air condition man came and he saw what it was doing and I told him the heater was doing the same thing before. What ended up happening was that the same part was replaced, the only difference was he put a thermostat in.

I have two contracts with American Home Shield - I have one on my primary home and one on my rental property. On my primary home, I've had excellent service. My refrigerator, dishwasher, and air conditioning unit were fixed with just one visit and no problems. But my last claim experience for the rental property was not very pleasant. My tenant was not getting any air and on the first visit, the contractor was supposed to call me 30 minutes in advance but they did not. Then, the technician did something and he told my tenant that it should be working and to let the unit run all night. My tenant did that and it was still not cooling. He called me back and then I called back to have the people go back out.

The technician was very knowledgeable in everything. He came and kind of resolved the problem. If you are considering American Home Shield, go ahead and get it especially with AC units.

We bought a new house and there were a couple problems, but the techs that we had to come in were very good. They were nice, professional, on time and got the stuff done. A couple of drains were clogged up after we moved in. We didn't know if it was something more serious, but they came and cleaned those out. There were also some air conditioning problems, one of which they came and fixed. The other one was because they have a safety switch in the system, and so, if the black plate isn't hooked up, it doesn't work. Somebody had taken it down, and the techs were able to show us how to hook it up. Luckily, nothing has been an emergency. It takes a couple days until the process works, which is fine. All in all, I'm very satisfied with American Home Shield's service. As a matter of fact, I've upped the coverage.

The contractor, JFrank Heating & Air, was great. I was very impressed. The technician came out the next day. He took the time to explain to me the different options and the issue I had. He didn’t come in and rush me, which is a lot of them do. He said that the compressor was frozen up and would submit the claim to American Home Shield. They would decide whether they would replace or repair the unit. The unit’s 35 years old so I don't want them to just put a compressor in it because there were also other issues that he wasn't able to diagnose because the unit wasn't running. I didn't have the time, with it being almost 90 degrees. I said, “I don't want to do this. I want to replace the entire unit.” He said, “You would have to call for the cash in lieu and see what they would offer for that and put that toward the replacement then.”

The air condition wasn't working. So I called in the claim. It was easy enough to submit. American Home Shield said the contractor would contact me within 24 hours. And they did. The tech came out. He got here way before the time that he said that he might be here. It was between 11:00 and 3:00. But he was here right at 11:00 and did a good job. He was in and out. He said it was a small part and that it had rusted out. He replaced it and it's working fine now. The young man was professional and had a nice personality. This is my third time getting American Home Shield. The only reason I stopped was financial in the past. But every time I've had them, it has been really good.

We really liked the majority of our claim experiences with American Home Shield. Most people have been very polite, on time, and respond immediately. A plumber come out recently and looked at two faucets. There was leakage underneath the sink. The plumber was incredibly efficient with his time and fixed everything within 45 minutes. The only thing was there was some water in the basement and we couldn’t select it on the home warranty. Helping us discover how to solve things like that a little bit better would be an improvement that I would suggest to American Home Shield.

I had a problem with my stove. The contractor who came out was very quick and they got it fixed, although we had to wait for the part and it took a month. I'm pleased with the service from AHS.

My disposal wouldn't come and a pipe was broken in my sink. The tech that came was cool and he did an excellent job. He replaced the pipe but he couldn’t fix my disposal because the wire wasn’t grounded. Something was moved. I need an electrician to come out to ground the disposal. The tech told me I had 30 days to call back. But I was leaving out of town and I didn't have enough time to call American Home Shield back. The call is gonna have to wait till I get back.

I called in for an air conditioning issue. The vendor is a mom-and-pop place and they're saying they return calls between 5:00 and 7:00 PM which is ludicrous. They haven't come out yet and haven't even called me back. Companies with a staff is much better than these mom-and-pop companies that American Home Shield has. They have downsized and it shows in the service. Their major companies like Greenway and RW Heating & Air are their better companies. Their mom-and-pop companies like Reese and C&C are taking American Home Shield's business down. American Home Shield's service is good and everybody's cutting costs but their vendors are becoming poor quality now.

The clothes dryer was not heating up. I filed online and the website was easy to navigate and understand where all the options were. I received emails and some text messages to let me know that somebody was going to take a look at the equipment. Mike came and from the get-go, I had the impression that he knew what he was doing right away. He was very prepared to fix the equipment. He did a great job because he also explained some of the issues that might cause that type of problem. He went over what type of things go wrong with it. He was educating the customer and that was a plus. He ended up replacing a heating unit and that fixed the problem right away.

A contractor came in and fixed my dryer. It was a little annoying that they had to reschedule coming out to a different day. They called around 5 o'clock on the day they were originally scheduled to come out and said they might not be able to make it. But I understand these things happen. Also, the guy did a great job. He was able to fix the issue without having to pull the whole thing out and do any damage to the boards or anything.

We had an experience with other companies prior to coming back to American Home Shield. Those companies were scammers and were awful. We now have American Home Shield on this property and it's been a few years. We also have a Florida property that we also have the home warranty on. We used their service for our dishwasher as when attempted to turn it on, it would beep beep beep. We tried three times. A guy came out and said it was one of two motherboards or both. He found the motherboard, came in the next day, replaced it, and the dishwasher worked. That was about two weeks ago. Now, the dishwasher doesn't work again. There's no water. The guy should have replaced both motherboards if he suspected that they were both a problem. Techs would be coming out on Wednesday to replace the motherboard the guy should have replaced when he was here before.

Everything went well from the time that I put the claim in online to getting notified of who the vendor would be, and when that vendor was supposed to call me back. They were running late in traffic. They notified me so I knew to expect them an hour or so after the appointment. They apologized when they got here, fixed the washer, and explained everything to me. They were very professional. My washer is only three years old, and for it to have issues and know that I could get someone here to look at it and not have to either purchase a new one or pay an arm and leg, that is very reassuring. Have that American Home Shield protection.

I was over the phone with an agent from American Home Shield. They ask very little when I call. They just send me to the plumber that they use. I've used them for years. There are two sinks that feed out to the septic tank. Recently, the master bedroom sink is maxed up to the hallway sink. That sink was previously raised. So, it wasn't lower than the one in the bathroom in the hallway. The one was not going right. I had that fixed by another plumber but not AHS. But the one in the bathroom hallway started backing up again. The contractor came out and he was very nice. He cleaned it out like Roto-Rooter. But he said there was no way to make it perfect unless we take out both sinks, rip up our floor and repipe it. That's not happening. But he made it better. I've had them before and that company does a great job. AHS is very good.

The AC wasn't kicking on when I reduced the temperature on the thermostat. It turned out that we had a Freon leak. The tech was able to patch the AC up and fill it up again with Freon. Now we're good to go. This could have been a several $1000-job. The peace of mind AHS gives is the best thing.

The upstairs and downstairs of the house weren't really cooling because there was evidently a leak in a hose that goes outside to the air conditioner unit. The tech told me that he fixed that leak and he had to add more Freon to the unit. The service was great. I sent him to my mother's house too to work on her unit.

The tech came out to change the locks on my house. He was great. The claims process was pretty quick and easy. The service was good.

The valve pump in the dishwasher was not draining and the contractor was quick to come out and repair it. They had to order the part but it’s all finished and working properly. It was very good and professional dealing with them. American Home Shield is a stable source of companies to work on issues.