American Home Shield Reviews

American Home Shield was very prompt in taking care of my claim for the AC and once I got the request through, they gave me numbers. The one thing that I didn't like was I stayed on the line for an hour and a half and then another hour after that but I never got to speak to anyone. But they had Lane Services out in a reasonable time. Then, two days later, the AC was still having issues with temperature. They came back out and they thought they had fixed it again. I'm not really happy with the American Home Shield about the AC units. They only pay like $10 on some of the coolant and the prices of the coolant have gone up a whole lot. They should adjust some of their prices on that too.

American Home Shield is great because if anything is broken in your house, they will efficiently have someone come out to make sure, take action on the problem, and get it resolved. My air was not getting cold and I called and said my AC needed service. They got someone out in the same week and the guy told me to call AHS and that I needed a whole new compressor. I contacted AHS and paid my fee. Extreme Heating and Air came out and they were awesome. The guy that was here went to the side of my house and checked the unit. He said the compressor was not broken and he could find out with wires. My brother was out there with him and my brother said he just did something in the back and the AC turned on. Everything is resolved and I am so thankful for Extreme and this person who was being honest.

I submitted a claim for a replacement of a faucet for the kitchen. Also, I wanted someone to look at a clog in the basement and a leak on the ceiling of the basement from the tub. It was easy to submit the service call to American Home Shield and they said somebody would contact me within 24 hours. But I needed the faucet replaced as soon as possible. It hadn't been 24 hours and I called TMD Plumbing the next morning. I left a voice message and the rep called me right back. She gave me a time frame and the date and the guy came out. He looked at everything and told me right off the bat.

Sometimes, it's a little hard to get the right type of contractor. I had a problem with trying to do it just using the online menu. Usually, I had to speak to someone to make sure I got it correctly, what I needed done, what the problem was. Then generally, it's going to cost $100 to get someone to come out and address whatever the issue happens to be. I got someone I could call directly, and it's been pretty good about assigning someone. But I had a little bit of a problem last summer when my refrigerator went out. It took a while and a couple of different contractors before I could get someone to come out right away. Then, of course, they needed a part, and I had to wait another week. Imagine going a couple of weeks without a refrigerator. It eventually got fixed, so that was the good side of it.

When I call AHS, the techs come out in a timely manner. The people, so far, that they've sent, have been very good, especially the last plumber. The tech was very knowledgeable and extremely nice. We had a toilet issue that was backed up a few months back and everything turned out fine. I would definitely tell others to hire AHS if they're looking for somebody like that.

I had an AC issue and the tech that AHS sent out was great. But it's still not fixed and he couldn’t figure it out. The unit kicks on, then it shuts off, and then it kicks on again. Aside from that, I just noticed today that my monthly payment went up $18 a month and I don't know why. It went from 50.99 to 68 something. I was going to call them about it and it was hard to find how to contact them on their website. Within the last two hours, I was on their website for that.

The first time Summit Electric came out, I listed four or five issues and they took care of them all. The most recent one was a doorbell. AHS sent Summit again and they corrected that as well. When I had a plumbing issue, I utilized the electronic way to do the claim. There were three issues and when the plumbing company came out, the only issue they could correct that day would be what AHS told them to, which was the faucet. There were other issues that I didn't tell the computer it needed correcting. So, my preference to line these maintenance things was to speak to a person.

It's good to have American Home Shield and the cost is not that expensive. They usually come out whenever they say they will. One time, the fan on our AC was running, but it wasn't cooling. The tech told us what he was doing and what he was checking. He was polite, and he couldn't find leaks in our AC, so he just put Freon in it. It was good.

Everything was explained in detail when the contractor came out and it was a fast process. The representative was very conscious of COVID restrictions and wore a mask. The experience was excellent.

When I submitted a claim with AHS, they had some glitch with their system. It became a little bit harder. So, it took me calling. Then there was still a miscommunication. It didn't work as easy as it should have. Other than that, customer service was fine. When I called, they were very helpful. The experience with the tech was wonderful too. He was great and very helpful.

When I was with 2-10 Home Warranty, they would get in contact with a contractor and set up the appointment. With American Home Shield, they give the name of the contractor and I have to call and set up the appointment. In the beginning, the AHS reps ask what time I want to schedule for the contractor to come. I have to go through that whole process again after I've contacted the contractor myself.

Norcal Repair Services did a great job on the microwave. There was a bad heating element that was from the manufacturer that wasn't their fault. So, they’re coming back. They were amazing. Even though it was time-consuming, they were like, “Okay, we got to do this.” My washing machine was grinding while they were here. The tech said, “You need to call in before that thing goes out.” Also, I opened the refrigerator just before they got here. My milk fell out. My shelves fell out. It broke. He was like, “You need to call and put those both in one.” They were very helpful. I would definitely recommend them to my friends because my oven wasn't working, and they came out and fixed that.

Every time I've had to call for service, American Home Shield assigns someone to me who gets with me immediately, and it's always been good. I recently had low water pressure and American Home Shield had someone out there in two days. I'd recommend that others sign up with American Home Shield.

I had an issue with my icemaker in my refrigerator, so it needed to be repaired. I submitted a claim on American Home Shield's website and it was pretty straightforward. But I was surprised that they didn't have an app. Then, the tech who came out ordered some parts, came back a few days later, and replaced the parts. The communication was spot-on, too. AHS sent me text messages and emails every step of the way like when they found the provider and when he was coming out. And then they contacted me directly. All in all, the warranty is a perfect security blanket, especially if you're inexperienced as to doing small repairs and things yourself. It's convenient as well.

When I called and made the appointment, I told American Home Shield I wanted to do a maintenance check. I don't like calling it in because it was a recorded message thing that I kept going through. Also, I was thinking about looking into changing because it seems that other people that AHS had come out were very inadequate. And when they get back to you, they just don't care. I don't like the people AHS uses. Other than that, I was very satisfied with the AC tech when he came out. He was very nice.

I would definitely recommend American Home Shield. Submitting claims is very easy. I just go to the website and submit the request in about a minute. They've been out here a couple of times and the technicians were professional and friendly. I don't have a problem calling and getting dispatched whoever AHS uses. They seem to be on top of their game.

Initially, one of my air conditioner upstairs wasn't working. Airmax found that a board had failed. When they put the new board in, they found that the blower had failed as well. Fortunately, they had a blower motor on the truck. They didn't have to order it like they ordered the board. They were able to fix both items on the same trip. Airmax is my AC service provider and I like them. I've been in my house for 21 years and I've had Airmax for more than 10 of those years. They come out twice a year to check my heater and my air conditioner. Then when something goes wrong with my systems, I request them because of the relationship I have with them and they're really good. I also like American Home Shield. They are really good too.

The whole thing with the AC claim was great from beginning to end. The contractor came out on time. They fixed everything. It was covered under the warranty and the AC is working great now. American Home Shield is user-friendly. It was really easy to submit the claim. I went on to My Account, hit the request service button, put AC, and then two hours later, some guy called me. It was pretty fast.

The tech from Nunez Heating/Air Plus More came on time and knew exactly what the problem was. He showed the problem to me and took pictures of it. It took about a week for the part to come in and then, he came in and within 10 minutes, he fixed the problem. He turned on the oven to make sure it worked and the burner turned red. I've been with AHS for a long time. I got my girlfriend to sign up with them and she just left because they're getting harder and harder to contact. My contract is almost up and if it wasn't for this good interaction I had this time with them, I was thinking about changing too. The price keeps on going up and the customer service is getting harder to contact.

The website for requesting service was pretty cool. I put in what I need and then someone contacted me 12 hours later and got an appointment scheduled. Realty Rekey's guy was super nice and friendly. We have a new puppy here and he was willing to play with her. This is the first time we've ever had a warranty service but everything was as I was told. I hope I don't have to use it again but if I did, it wouldn't be the end of the world because I know it would be pretty easy to get everything figured out.

The oven couldn't be used to clean it because there was something wrong with the control panel. They called on the phone and had me walk through the problem with a technician on the phone so they get to determine what the part was. They ordered the part and it was mailed to me. When it came in, I called them and they came out and fixed it.

We smelled gas. So, we called the gas company. They came out, put paper on our stove and were like, “You can't use your stove.” The appliance company came out and he was a lovely gentleman. He was super sweet. He checked some things. He had his little meter out. And he was like, “There's nothing wrong so there's nothing for me to fix. It could be your furnace.” Because we just moved into the home. So, it was the first time we were using a lot of these things. The appliance gentleman explained it to me. He said, “Because the house was sitting for a couple of weeks, there can be air pockets. And then, when you turn it on, you get this whole burst of it.” He said, “I'm gonna go ahead and switch this over to HVAC so you don't have to pay again. Because literally, I didn't do anything. There's nothing wrong. When I get home later today, I will send in the paperwork.”

I'd highly recommend AHS. They jumped right on it when I submitted a claim. The guy was out here less than 48 hours.

There was something wrong in the bathroom and the drainage in the tub. The tech who came out did a very good job. He showed me the stuff and how to do it. He didn't have to do that but he did. He also explained things well and was very professional. He was very patient, too. In the end, I didn't have any more drainage issues in the sink and in the tub. Everything was fixed in a timely manner. I also always tell my neighbors about American Home Shield, even my friends and family, because I have good deals with American Home Shield and the cost every year is not a lot. But it went up $7 since I got it and I'm wishing that it doesn't go up like that.

The air conditioner wasn't cooling down the house. The tech was a very nice guy and he diagnosed it in two seconds. He had it fixed in 15 minutes. He said that because I had AHS's warranty, they jump on my claim right away. I could not imagine having to go through four days waiting for a repair guy to come through to my house to fix my AC with a heatwave happening.

The installer was on time. They did really well in answering questions, installing and with cleanliness. The only hiccup that we had was when they were supposed to fix the toilet. We had a bidet attached, so they had to get the claims process approved by AHS before they could come back and do it. That part could have been improved because when AHS got the order from them, they sent me a voicemail, and I called them back. They said that they were gonna send G & G plumbing another work order, but I guess they never got it, so I was the one that had to call and reschedule everything. The first claim was easy. It was just when they had to get that second work approved, it seemed like there was kind of a disconnect between who was supposed to be calling who or sending another work order. So, that could have been more streamlined. Still, it's overall a simple process, instead of going out and researching plumbers and stuff on my own.

It’s very easy to submit a claim with AHS because I just go online and my account is already saved in there. The only thing is, sometimes, I don't know if I need to contact them or they will contact me. And if they’re supposed to contact me, sometimes it takes a little while. But they are a really good service to have when things go wrong with your systems or products. The folks that came out recently for my claim were friendly, helpful and very knowledgeable. Everything's working well so far.

We just bought our house, and all the appliances are brand new (the washer, dryer, stove, dishwasher, and fridge). That's wonderful. However, the AC, the furnace, and the water heater are almost 30 years old. We knew that we would be running into issues with them with purchasing the home, and being first time homebuyers, we requested the home warranty thinking that that it would be super beneficial. If something were to happen, our system would be replaced because it's so old. So, we first moved in and had the unit serviced like they suggested, via email. I paid $75 to have it cleaned and checked, so they did that. Allied Air was great. The tech came out and did what he was supposed to do. The AC was pumping cold air and working great again.

I love American Home Shield. They are awesome and I refer them to a lot of people. On my most recent claim, a plumber came out and redid my back behind my refrigerator that had leaked. I also had my sand filter replaced and we had awesome people that came out for that. American Home Shield contracts out to people who have all been good. I can't expect anything different especially with covid. They're out and done within two days.

I had a toilet issue. It was several days before technicians came. When they were on their way, they called. They were very professional. The toilet was stopped up and they used whatever that tool is that runs through the line. They took care of the issue and I can flush the toilet. American Home Shield is dependable and they are always there. They replaced numerous things for me such as the washer, refrigerator, and microwave. The only thing is they've gone up on the premium significantly.

When I put in a claim through American Home Shield, oftentimes, they will tell me when the vendor is going to come and then they don't show up. I have to keep calling. I work for a living, so if they tell me they're going to be at my house in between so and so time, I'm going to make it a point to be there even if I have to take off my job. There should be a courtesy call if they're not gonna make it. Time is so precious and valuable. I am one not to waste time and it really bothers me that somebody wasted my time.

The tech got here before I thought he would and took care of the problem fast. He was friendly and everything worked out fine. But on a previous call, the contractor did not do anything and charged me for it. I had to call to get another person to come out. That was difficult because AHS was using a call center in the Philippines and it was difficult for the rep and I to understand each other. Other than that, AHS is fine. Just read all the fine print and go with them.

When I first called American Home Shield, one of the burners on my stove didn't work. By the time the contractor got here, two burners didn't work and they fixed them. They were very good.

Reliable Mechanical Services called pretty quickly to set up the appointment, and the techs were able to come during their window and get everything fixed. So it went really well. The scheduling with American Home Shield was okay. Sometimes, I don't really know how to fill out the forms because I don't really know what's going on, but I give it my best guess and it seems to work okay so far. The only thing is with the claim I have going on right now, the rep only texts and that kind of bothers me.

When my air conditioner wasn't working at all, the repairman came out in less than a week and put in a new motor (the motor was broken). Everything went well. However, my AC is making a rattling noise. The repairman told me to contact him directly within a two-month time period if there was something going on. I contacted him, and he has not come out yet. Apart from that, he was very good and professional.

AHS covers everything and that gives me peace of mind. When I need them, they provide the service so I'm not sitting there for a week with something broken. Also, the contractors they've sent out were always very pleasant. One of our HVAC units stopped cooling and Guaranteed Services came out. They looked at it and said that they would have to order a part. Then, they came back and put the part on.

When I first became a customer, I had difficulty submitting a claim. People wouldn't get back to me. Now it the process seems to be a little more efficient. Recently, there was a stoppage in the shower. After I submitted the claim the contractor called within the next day and scheduled me an appointment right away. They were able to fix the issue. I was satisfied with their service.

It was seamless when I placed a claim online with AHS. I had a phone call from MJS Mechanical the next day. Had it checked out a couple of days later.

My experience was good. The guys that delivered the washer were prompt, very efficient, and made sure everything was good. I've had several items replaced or repaired, so I would recommend American Home Shield. The whole process was wonderful. When I had a problem, I called and I talked to two ladies, and they were very helpful.

The ice maker stopped working. Mike's Appliance came and they replaced a part. It stopped working again, so I had them come out again. Then, they replaced another part. When it was repaired, it was wonderful. So far, American Home Shield responded to the claims I made and they’d done well.

My AC was running in and out. I went to AHS's website, submitted a claim and the techs came out the next day. The problem was fixed. They discovered that the pan underneath the AC was getting full of water. Having AHS is a lot cheaper than having to pay the normal price. For service like what I got, the contractor would probably charge $200 but I only had to pay a hundred.

Yesterday, a guy came over and told me that he has attached the seal on the leaking part before to try to see if it was repairable. But no, he said it needs to be replaced. I'm waiting on him to look at the parts and make a report to American Home Shield.

I called AHS on May 26 because I had this clicking sound in my water heater. It was clicking on and off constantly. It had this red light that would turn on and off too. I was concerned. American Home Shield sent Geo's Plumbing out. Geo's came out the same day as another company, Fast Tech. Fast Tech did the pipe, which was not connected to the water heater. Geo's did the water heater. Their guy called the manufacturer of the water heater and he said the electrical control board, which is attached to your water heater, needed to be replaced... He couldn't do it. What I needed to do was buy the electrical control board then contact AHS and tell them to send an electrician to install it. He then sent me the spec for the electrical control board.

We were trying to turn our thermostat on and it wasn't sending anything to the unit. The unit wasn't coming on at all, only the fan on the inside was coming on. I submitted a claim online with AHS pretty late in the evening and the tech called me first thing the next morning. He was super friendly and very detailed in what had to do. He asked me what was going on and I let him know. When he was done, he showed me the piece that burned up and how he replaced it. Then he thanked me for the business. I tell my friends all the time that getting AHS is the safest thing to do and I like the convenience of having the warranty. We've had to use it a few times and it has helped us out in times my husband didn't want to deal with the problem.

It's simple submitting a claim with AHS. I can go on my cell phone and pull up their website and submit an order. Within a few minutes, I'm getting a phone call from them, and then, I get a phone call from the contractor that they're trying to do the job. This is the third time we used it, and each time, they've had some really good contractors come out.

To submit a claim was easy. What wasn't easy was getting a person on the phone. It's a lot of navigating to get to a person. I had an issue in November and I don't know if it was the technicians that were doing the work or whom. My oven stopped working and I called it in on the 1st of November. Two different techs came out to the house to fix the situation but it did not get resolved until after the first of the year. It was very frustrating for me because I had Thanksgiving and Christmas without an oven. I could cook on top of the stove and I could somewhat use the oven, but I couldn't do any real baking in the oven because of the fact that the part took forever to get here. There was no real actual follow-up it needed to be until I started calling and seeing what was going on.

I thought I had a leak at the bottom of my toilet but the issue was that the pipes were not fully tight. The tech was really nice and professional. He helped me quickly and tightened the pipes. I have another warranty with another house and there's a lot of things they don't cover. AHS is one of the more inclusive warranty companies.

I'm very happy with American Home Shield. When I signed up, the people that referred me said, “They don't really get back to you. It takes forever to get a technician out.” But I didn't have that experience. American Home Shield answered my calls right away. I didn't have to hold forever to talk to somebody which I really appreciated. Getting someone out to service the appliances that I needed to be serviced took forever because my schedule sucks. The contractor was available right away but I wasn't. I ended up having two and both of them were nice. They explained what was going on. They also explained prevention and maintenance. They told me how to call back American Home Shield to get other stuff going on. They really helped kind of keep things moving by closing that gap of how to go back through American Home Shield to get the repair done that I needed.

Fred's Appliance fixed our KitchenAid electric stovetop range. They diagnosed the problem and a week later, they came back with the two parts and replaced and fixed the heating element and a knob. They were one of the better appliance technicians we've ever had come out. Not only was the rep prompt and courteous, but she was clean, quick, and professional.

Mel came out for the AC issue recently. He was outstanding. He was very good about communicating. He had to come up twice, did plenty of troubleshooting up front, and he got to a point where he couldn't troubleshoot any further and we had to trust it. And he checked back with me to make sure it was working. It worked for two days, but on the third day when it failed again, I told him. And he said, "Yup. Call the AHS, they'll send me back out so I could deal." And he went ahead and made sure the part was in too, which was even better. So when he came back out, he had the part, didn't have to wait three weeks to order it like usually with AC components.

I just moved in here in December and I wanted to make sure that the furnace was in good working order. I submitted a claim with AHS and the process was extremely easy. And the guy did a wonderful job. I signed up for a year for this warranty and when it's time to renew, I'm going to renew. I've had a wonderful experience with AHS and I highly recommend them.

I'm pleased with American Home Shield. The tech did a great job coming in and repairing things. But one of the burners now makes a loud buzzing sound when I turn it on so we're not using it. American Home Shield said they would contact the contractor but I've not got any updates on that. It's been a week or two since I put in that request and I talked to two different people about it too. Also, I've got another call in for our washer. When I go online and look at it, it simply says parts ordered. It would be great if I could get further information on such servicing but I don't know that that's even possible.

It's been nice that I don't have to worry about trying to find a repair person. All I have to do is make one call or go on the website and American Home Shield takes care of everything. Also, there have been several appliances where they couldn't be repaired so they gladly replaced them without any question. Recently, Sears came out for the freezer and they were on time. The tech discovered that it was a defrost timer issue and he made a special trip to get a part. Then, he came back and fixed it.

Some of the vendors through American Home Shield are not that reliable. I’m a nurse, and they got windows that go for eight hours a day, and I don’t have that kind of window. Discount Contractors is great. I work 16 hours a day and five days a week. I was running late. My son told me they would turn around and get the job done. The tech was able to come back. He didn’t have to because I was running late, but he totally sent someone out and got the job done. I was very pleased with that.

Our air conditioner stopped working. It was easy enough on the website to file the claim, just submitting a few pieces of information. Accent Air came and found that the compressor needed to be replaced. Overall, we've been satisfied with the service from American Home Shield.

The hose from the washing machine that goes into the drain and then back out to the sewer was overflowing and water was flooding into the kitchen and into the back hole of the house. AHS was very helpful. They set me up with a plumber who was very professional. He did his best to clear the line. The work was satisfactory. The next day, it flooded again. I contacted the company and they sent the same person. We tried to replicate the problem but we weren't able to. The plumber was knowledgeable although he was frustrated that he couldn't figure out what was going on. He advised me to make a record of all the details every time I wash my clothes - how full the washing machine is, the hours in it, and what cycle I have it on. So, if the flooding happens again, I'll have information leading up to it. AHS was a conscientious service. They went out of their way to correct the issue quickly.

Having AHS is really good because for someone like me, that I'm on my own, it’s a support. I always feel that whatever happens to my appliance, somebody can come and fix it with no headache. The tech that came for my dryer recently was really good and helpful.

American Home Shield fixed my AC a couple of times. Then recently, the dishwasher wasn't working. The tech came the next day and fixed it. Overall, I'm pretty satisfied. AHS is a good insurance to have. They take care of things.

The repair guy was very nice and professional. He told me to rinse my dishwasher once a month. I rinsed it this week, and I put a bit of bleach as well as vinegar to rinse it out. I ran it on the rinse cycle and it overflowed, so I called American Home Shield. The repair guy came to check on it and got the suds out of it. He was just here in April too. Every time I call to let American Home Shield know what's going on, they always get somebody to come out. Everything is always good, and I've always been satisfied.

The last claim we had was a hassle but we got it all resolved. It really wasn't on American Home Shield but the person that we picked for the plumbing. The company was A-1 Rapid Rooter. We called them and they said they would call back for an appointment. We waited for the appointment for about four or five days. The issue with the toilets wasn't real big at the time so we didn't really push on it. We called them and they said someone would call me back. I had to follow up about four times until I got ahold of the individual that was coming out.

We were out three weeks without refrigeration, waiting on parts, and I was very frustrated. Of course, we've lost our food. We waited for three weeks for The Appliance Guy to come in and take care of that. I've been trying to figure out maybe I should go somewhere else. Because I have had to come back. They got so many loops that you gotta jump through. I've had my refrigerator go out on me four times. And I thought that I would have been able to get a new refrigerator, but every time they come, it's a loophole, as far as they would have somebody come and repair it. This last time, it was the compressor. And it wasn't the exact same thing as the other issues the last time.

I filed for the dishwasher and the garbage disposal at the same time because there was something happening between the dishwasher and the piping that was causing the dishwasher to overfill into the sink. The guy who fixed the garbage disposal did great and we ended up needing a new disposal. So, I'm happy that he was able to get that done but he didn't look into the other piping. He may not have understood that he needed to. I was on a conference call because I work remote, so I couldn't be in there with him and have full conversations, so that part didn't happen. Then, when the guy from a whole different company came for the dishwasher, he wouldn't look into the pipe so I'm still stuck with the same problem. American Home Shield was supposed to be sending someone else out but I haven't heard anything from them or from any of their contractors to come out and look into the plumbing or the dishwasher again.

I called Home Shield and let them know what was wrong. They got in contact with the people, and the people responded back to me within 24 hours and set up a time. They came out, looked at it and got their work done. The tech who came to do my AC was very courteous. He let me know what he replaced and everything was fine. That went good. On the other hand, I had a claim where I had to wait on a part to come in, and I was concerned about that ‘cause it took two weeks. With the pandemic though, I understood and I kept in contact with the company that was assigned to me. It had been taken care of and I'm okay. Get American Home Shield.

The air conditioner fan wouldn’t turn on and it ended up being just a part. The tech was in and out of here in 15 minutes. When I had the plumber out to my house, he had to cut a hole in my wall to access the plumbing. He said somebody would come back and fix it, but nobody has ever been back to fix it and it's been six months ago.

The tech looked at my air conditioner that wasn't blowing. He said there was a wire that was broken. Now, my air conditioner works fine. AHS has been great and it's well worth it. I've already recommended them to my co-worker.

My AC was blowing warm air. The tech was really nice, knowledgeable, and quick. He knew what was wrong right away and he let me know. He switched it and things have been great since he came out. However, AHS needs to let the customer say what the problem is or have more options. The options aren't there. Also, when I wasn't able to speak with an actual human, it was annoying because their system was stuck on the same four options. None of them worked so I ended up hitting one of the wrong options just so I could speak with someone. Other than that, the work and the guy were excellent.

Requesting for service was easy online. I got a call, and they went ahead and scheduled with me. I originally put in a claim for my icemaker. It was not working, and the repair man got it to work. It was great. He knew what he was doing, and he didn't take too long to figure out what happened. However, the water in the icemaker was very salty. When the ice started to come out, I threw them out and made some more. I did that a couple of times, and then it would still have that salty taste to it. Eventually, I called the repair company back, and I asked them to come and look at it. They didn’t come out, though. They just said that I needed to get an inline filter for the water. I just bought this condo, so I wasn't sure what I needed as far as the ice and the water. I wanted someone to come back, but I know that that would probably be an extra fee on me.

AHS provides air conditioning servicing and free summer checks in Arizona, which is always a good thing. They came out and we especially paid $75 for the service, which was well worth it. I have two units, one upstairs and one downstairs. They went through and checked them, made sure all the coils were clean, checked the coolant levels that were inside, and did all the work they needed to do. They would have provided service if we needed to, but nothing needed to be serviced. Then shortly after that, our washing machine went out . The techs were there the next day to make a repair on it and w were back in business on the same day.

I did a claim regarding our oven. It was the stovetop of the oven and I had two burners that would not turn off. They would go to the highest setting I've ever experienced cooking. You could put full tea kettle on there and it'd be ready in three minutes. It was smoking and burning my pans. Also, we had a light that was on which wouldn't turn off. When the stove was off, it was supposed to turn off the light. American Home Shield took about two days to assign the appliance company. The appliance company called, let me know when they would be out and gave a call the same morning to let me know about what time it would be.

Ryco Electric came out to check the lights that were flickering in my bedroom, laundry room, and kitchen. The service was really good and the electrician went above and beyond. He switched out the whole light fixture in my room and he even rewired the closet light as well. But there's one bulb that has started flickering again so I don't think he changed that one all the way out.

I had an AC issue and Budget HVAC took a little bit longer to come out. But in the end, no parts were needed. It was just user training on my part. The only snafu in the incident was that we couldn't test having the AC on because the house was already cold, so maybe reschedule if the day's cold. But I doubt any AC company does that. It's nothing indicative of them. Overall, it’s worthwhile having this warranty because of the ease and that I don't have to find someone. They send someone out and they're typically good.

When I called American Home Shield, I asked for two different items to be looked at. When the plumber arrived, he said that only one item was put on the ticket. I clearly said that I wanted him to look at the sink and then the garbage disposal. Then I kept asking questions about toilets because I wasn't sure what they cover. We wanted to get a copy of information that tells us what exactly is covered. When I kept asking questions about the toilet, the rep said, “Well, let me go ahead and put it on this ticket.” I said, “Oh, are you able to do that?” He said, “Yes, it’s for the same service, plumbing. So I can put on the same ticket, you only have to pay the one deductible.” I got off the phone and gave him a great review. When the plumber got here, he said I only have the garbage disposal on my ticket. There was no miscommunication. I clearly asked about both items.

The AC was working fine, but it started leaking. Apparently, the drain pan cracked and it started leaking through the ceiling. So, the techs came out, assessed the situation, and told me what was wrong. Then they sent a request to AHS and they took three weeks to approve it. But once it was approved, the techs came in quickly, changed the drain pan, and that problem was resolved. After that, they told me that I could turn on the AC and it should be working fine. But when I turned it on, it wasn't really working. So, I gave it a day and when it was still not working, I called the techs back and told them about it. We made another appointment through AHS, then they came out and they fixed it. They were very professional.

The garbage disposal wasn't working. When I turn it on, it wouldn't start. I was given a contractor and I did have a problem because they work on business hours and I work on business hours too. I had to wait two or three weeks before they could kind of match on the scheduling part. When they finally came here, they had to replace it. It was done Sunday and they had to wait extra time for them to get another one and bring it. The guy had it on his van and he replaced it right away.

Our freezer wasn't staying cold enough and we had an issue with the oven door. I filed a claim online and Accord Appliance came out. I've been very happy with American Home Shield.

When I call American Home Shield, I couldn’t really understand the reps. It was like they were talking from a book. I asked one rep if I could talk to somebody in the United States and she said she doesn't have the capability of transferring me. I don't like that. Also, the last time I called, I had to call three times. The first person put me with somebody and I asked if he was sure the contractor services my area. He said they do. Normally, as soon as I make a claim, I'll call the company myself to see if I could get a sooner appointment. When I called, the rep said they had stopped servicing my area a long time ago.

I had an electric issue and I submitted a claim online with AHS. I have used them before and the contractors have always come out right away. The guy they sent out for my recent claim was awesome. It turned out that I have a GFCI and I didn't that I had one on the plug. Anybody else would have made me feel like a dummy but he told me that somewhere I had a reset on those plugs. Then he proceeded to look for it and when he found it, he brought me out and showed me. It was hidden behind one of my shelves and in that situation, most people would say, "That's a woman for you." But he didn't. He explained to me that sometimes they put it in weird places and you just don't see it.

It was a good peace of mind having the coverage from American Home Shield. I just moved in and three days later, my air conditioning went out. The claim was handled pretty quickly. There were absolutely no difficulties in filing the claim. I just selected the problem I had, added a comment on what issue I was having and from there, it got pushed out to a vendor in my area. It was at least two to three days before they were dispatched because in the area, it had gotten really hot so with it being air conditioning, they were backed up.

I've used the warranty twice and it's been great. The contractors responded immediately, came out and fixed the issue.

My experience with AHS was all good. I appreciate it. Their claims process was easy. I just called them up, registered and that was it.

We've had great service with American Home Shield and a fast turnaround. We've been very pleased. I had a claim on a microwave, and they took care of that very well. Recently, I submitted a claim for our air conditioner. That was my first time to do it online and it was great. I did it in the evening and then, the next day, I got a call saying that somebody would be in contact with me and the name of the company. The repair man called that afternoon. It was awesome. I was worried about that air conditioner, but AHS got on it. The repair man was here on time, and he was very professional.

My air wasn't working. In the unit out back, something wasn't spinning. It was leaking out some fluid that was needed for it to run. Climate Masters wound up repairing something there. The tech said he fixed the crack in the pipe and put Freon in it. He was friendly and professional, and he explained to me what was going on with it and my options. This claim with American Home Shield went really smooth. They constantly sent me updates like what was going on and when to expect the call from who. It was a good experience.

Everything went well with my claim with AHS. I didn't know where the water was coming from, so I had turned off all the water to the house. The tech went upstairs, and he looked in the kitchen. He said the water was coming from the valve over the kitchen, underneath the kitchen sink and it leaked downstairs. The tech was so good. He did what he was supposed to do. He said he changed the valve and it's not leaking now. It happened quickly too.

I had an issue with my refrigerator and dishwasher. The contractor ordered parts and I got a call this morning saying that the parts had arrived and they've scheduled an appointment to come on Monday. I also had a claim for the garage door and the tech handled it for me. The device that latches and moves the garage door up became disconnected. He started the garage door, then he stopped it as soon as it got like at midpoint, and then he started it back up, which made it go back up, and click on to that device and move it back in the correct position. He was great. He fixed it and it's working. When the garage door was not working, my car was in the garage not moving. When I got it fixed, I was able to leave my house. It was a very positive experience. I had a need and it was met and life goes on. I'm able to function.

We've had five properties with American Home Shield and we have never had a problem with them. The only thing is if they could improve their customer service people so I can get on before 20 minutes. I know they're trying to get people to go online, but a lot of us don't like to do that. But other than that, they're fantastic. It saves me a lot of money. They come in and they repair or they replace.

When our dryer wasn't heating, the part the first guy installed worked, then it stopped working again. I had to call American Home Shield and get a different vendor out. They replaced the part that the first guy put in and it's been working fine since.

My AC was freezing up. Submitting the claim through American Home Shield was smooth. The guy who came checked the unit all over, turned it on, checked it all over, and found out what was wrong, so he repaired it. He got it all fixed that day.

I'm not happy with AHS today because I haven't been able to get something done. They advertised a spring tune-up for only $75 and a short turnaround time. I've made three phone calls and I never got anybody to get my spring tune-up done. I'm pretty sure the sale is over. They gotta get better at answering their phones. Other than that, I've used them for several years and they've done everything else I've needed. Most of the time, they come quickly and they fix what they’re supposed to fix.

American Home Shield did fast in getting somebody out to the house, and it was easy to use the website to schedule for service. I had a toilet that wasn't flushing in my master bathroom, and then I had a broken knob and a low water pressure in one of the bathrooms upstairs. Two guys came and they were pretty good and fast. The only thing is that my water pressure is still low upstairs, but the guy was able to fix the knob. He actually did something else that I asked him to do that wasn't on the ticket as well. They were professional, fast and on time. I'd recommend AHS because they have a good reputation. They do a pretty good job.

My recent claim with AHS went great. It took a minute to get the guy here. But Albert was a really nice guy. He came in, diagnosed it and took his time. He had to go get a part, went and got that. It was, overall, good. American Home Shield itself was good, too. I've made two claims already, one for air and then one for plumbing. Both people that came out were very professional. Both took their time, made sure it was great. It was not like they came in, fixed it and left. They were walking me through it. The guy who did air showed me where the air filter was beause I had no idea where my air filter was. Both of them were there for me for whatever questions I had.

When I called in my second request, the person didn't forward it to the contractor. But, I called back and AHS got that corrected. Things were okay when the contractor came to service my air conditioner but they had to come back. The first time, the technician reset the thermostat. The second time, he replaced it and then my unit quit again. Some different people are back today and they're having to replace my unit. AHS is covering $800 and I have to pay the rest. Overall, I'm pleased with them.

I feel good about the service of AHS. The service toward the central unit of the home was resolved in a timely manner. AHS is definitely worth having.

When I tried to use more than one burner at a time, they won't all heat up. The tech was able to explain to us why it was happening. With that particular brand of stove, it's electric, it has sensors on the coil, so all the parts in the bottom have to be completely flat so it can connect with the sensors. He was good and very helpful. The problem I had with Home Shield is when I tried to renew my warranty. I was going month to month and they set me up for six months then billed me for late fees. I had to straighten that out a couple of times. I had difficulty reaching a live agent. I kept getting customer service and that was a disaster because some of the people, English wasn't their first language, so we had communication barriers. Then they took payments directly out of my account which they weren't supposed to do. I almost dropped them.

We finished our second year with American Home Shield. I was about to call them tomorrow to renew my policy. We had a claim on our AC because it wasn't cooling. The tech said we had some leaks in the system, and he put some leak repair stuff in there and a lot of Freon. So that worked fine. He was great, friendly, efficient and knew his stuff. The first time, they sent out somebody who didn't know what they were doing. Second time, they fixed it fine. This time, it was great. So, my experience has been great other than the first referral that I got on the first issue I had when I first bought it. As far as American Home Shield, the information that I get in the mail is sometimes hard to distinguish from other things. I would appreciate anything they can do to call themselves to our attention with their name and logo. And I lose their messages sometimes in the stream of mail I get.

Reaching out to American Home Shield is fairly easy. I do my claims online. Their selection process could be improved as they are limited to the way the contract rules are. Other than that, their contractors have all been good, clean, and professional. For one claim I had, the tech was able to complete the entire installation during his first visit. I recommend American Home Shield.

I read the literature for American Home Shield, which was pretty self-explanatory, and I was comfortable with it. Plus, my daughter and son-in-law have the same service up in Phoenix, so that's why I decided to go with them. Recently, I made the call for a repair and there was an immediate response. The appliance organization was very timely and very responsive as well. The service was very good and they kept us abreast.

The unit had water standing in a pan and I submitted the first time by phone. Harry was very responsive and quickly sent me a text. Also, American Home Shield sent me information on when he's gonna show up. He came and flushed it the first time and then still didn't work. He came back again and fixed it. Also, he found that it needed to add Freon and that's what he did. Everything was done correctly. So it was a pretty good experience overall.

I had a problem with my AC about a couple of months ago. I was not happy with the first contractor that came out. I told their tech that my AC stays on all the time. It still does. He did nothing and didn’t fix the issue. I was not charged for this but it was a big waste of time. I don’t ever want those people back in my house. The second contractor was fine. I turned on my AC with my phone. I got home and I looked at the thermostat. It said, “No power.” I did everything I could do to fix it. I put a new plug and fuses in. That didn't work. I called American Home Shield and they sent somebody out and he fixed the problem instantly. The issue with the first contractor aside, American Home Shield's contractors are usually pretty good. When I first moved in, the home warranty replaced my entire AC unit upstairs, which would have cost thousands and thousands of dollars. It only cost me 300 so that was good.

I’m having problems with my microwave installed. Somebody called me one time and told me they would call me when they would come out and install it. But they haven’t done it. A different person has to install it. But American Home Shield as a whole, I love it. They are prompt, professional, and efficient. My air conditioner and oven have been fixed. The air conditioner, twice. They had to do one part. The air conditioner fixed twice and then the oven. The hot water heater also went out and they got it repaired. It’s worth the money having this particular service. If you have to pay that out of pocket and you don’t have American Home Shield, it’s very expensive, versus you just having to pay the deductible. I recommend it to everybody.

The Northwind AC company sent by American Home Shield was on time. They communicated with us well when it came to finding where we were. AHS is a lot better than Sears' warranty. We've had issues where the tech would not show up or claim that they did but they'd go to the property next door. It was a mess. With AHS, we had to pay the freon cost though which we never had to do before. I heard from someone else to go online because there was a better package where AHS pays for the Freon. But when I went to look for it, it wasn't available. When I called customer service, they said we weren't eligible for that package. They said next year, we would be eligible to upgrade the package we have. That's the only thing I don't understand.

My AC issue was going on for almost four months. Once the techs came, they thought the problem was something else. He recommended to change but AHS said that my unit could be fixed. So, they fixed it. It's working as it could but I don't think it's permanent. I'd tell people considering AHS to shop around.

The AC was running fine but it was taking three hours to cool. So, we submitted the claim and the contractor was out. They called me to schedule it quickly, and then came in, realized it was Freon, filled the AC up, and that was it. American Home Shield has been running very well for us. Contractors have come out once for the microwave, twice for the washer, three times for the refrigerator, and each time, they've been able to repair it. The people that I've talked to think that it should be replaced. That's the problem when people have a negative connotation because they think things should be replaced versus repaired. I said, “Hello. Of course, they're not gonna replace everything immediately.” But not a lot of people get that. This is the discussion in our HOA's Facebook group. Everyone said, “Don't get any warranty.” But I said, “We've had it for two and a half, three years, and it has been wonderful for us. Saved us thousands of dollars, probably.”

Cooper Appliances was punctual and was repairing everything first shot. They are a respectable company in the community. The experience couldn't have gotten better. I had a bad experience with a company awhile back because the reviews were terrible and they didn't answer the phone. Then American Home Shield called somebody else again and that happened to be Cooper Appliances. They were spot-on. American Home Shield is worth doing. We pay $90 a month for it because we also do our pool stuff and it's a good peace of mind. They have gotten much better too. It used to take 20 minutes to get ahold of somebody.

The bearings in the washer make a lot of noise when it spins. The person I talked to was a little short of patience because she had me download this link and go to my washer so she could hear what was going on. She didn't stay on long enough to really hear the problem. But I understand. It was taking more time than she realized. AHS sent J&A Appliance out to check and tell me what’s wrong with it. The repairman knew his job, what he was doing, and what he was talking about. He recognized the problem right away but he couldn’t repair it, so they’re replacing the washer. The only thing is it's a different brand and a different color but I can't really complain because my washer is 13 years old. They’re supposed to deliver the new washer on Friday.

I had a problem with my dryer, and the technician came out and repaired it. He was very intelligent, knew exactly how to fix it and was very polite. My wife called American Home Shield to let them know of the issue. We got told it would be a day and a half before the technician could be here. Then the technician called us, gave us a window the day before, and then he called again the day of. It worked really well. Our experience has been very pleasant. American Home Shield is a great company. I would recommend them.

The gentleman from Advanced Appliance did a very good job. He was quick and timely. Our window was from 8:00 to 5:00, which I’ve never heard of a whole day window, but he came during the morning. He handled it and was on his way. I've been paying American Home Shield for years and that was my first time using it. The person had to order a part from my dryer. He had been there before and it was okay. It was fine. Initially, when I called back because they worked on a clothes dryer and the second item, the dishwasher, was not on the ticket. But the lady found it.

My water heater started leaking on 5/9 and we called AHS to set up an appointment. The contractor arrived and said it needed to be replaced. It is now 20 days later and still no approval for new tank.

The people that answered the phone were knowledgeable. They were able to get me set up and handled. The plumber was very helpful. We talked about what the issue could be. However, I didn't know if we were charged because it wasn't anything that was covered under the warranty.

We love American Home Shield. We've had them for going on 18 years and they're great to work with. They are very reasonable. Our central heat and air unit had to be replaced and they did. If you wanna upgrade, you just pay the difference. They have had to replace our washer and dryer and dishwasher. They also replaced our two garage door openers because lightning struck. Our home warranty pays for itself every year. They're wonderful to call. They send someone right out and don't let you just sit and have to do without. When our hot water heater quit heating, the tech immediately saw what the problem was, put that part on and fixed it. He wasn't here probably 30 minutes.

American Home Shield has covered most things, but it hasn't covered some. It's adequate though. Some smaller things like some clogged drainage stuff and some basic kind of home maintenance have been covered. But my AC damper fan was not covered. It got declined. So, I had to pay some money out of pocket on that one. Royal Flush AC & Heating came out and they diagnosed the problem right away, and they gave me a solution. They made the AC cool until I could get a repair guy. But then it was a couple days, and I realized that it was declined. I just went and got my own repair people to replace it.

I had requested American Home Shield for someone to come out and check my heater because I was having problems with it. A guy named Kirk came out and checked it and walked through how to turn it on correctly. He was really helpful with it. I submitted my claim through the website like I normally do. The site was very easy to navigate, very direct, and you can get in and out of there very quickly, which I love. We had set a date, and then they had to reschedule once. I had to reschedule once, but then we finally were able to make our schedules work, and they came out and helped me. Kirk was very communicative, a very friendly young man and was knowledgeable. He was able to walk me through all the pieces of the heater that I was questioning. The repair allowed me to utilize my hot tub, which I love to use. You should look into American Home Shield. It's worth the investment.

The oven started mashing buttons on its own on the digital thing. It would do steam clean and then go to self-clean. Also, it wasn't heating. The lady with American Home Shield said someone was going to be out but they never came out. AHS had another company come and the guy tried to fix it. He told me it was not fixable and that we were going to have to get a new stove. He said he was going to let AHS know.

We had a leak in our secondary drip pan for our AC that still hasn't been resolved. The technician came out, and when they checked it, they realized that they needed a different part. So, they had to reschedule to come back a different day. But everything is fine. It's just a waiting game. American Home Shield does a good job.

American Home Shield is a good service to have. It covers a lot within the home. It's something you wanna have other than the regular homeowner's insurance. My first time having to use the service was easy. I just called the number, gave the rep my account number and told him what the issue was. They reached out to DT Electric to get the problem fixed. It was quick and everything went smoothly. The repairman was respectful of the home and fixed the issue within 20 minutes. He did a good job. It was a good experience.

We like AHS. We get our questions answered and everything's stated clearly. The two times we've used it with the services, we're happy with it. Gibson came out for our AC recently and they were timely, professional and we were satisfied. We recommend AHS 100%.

I would recommend AHS. The reps have been very helpful. They really do what they say they're gonna do with their sub-workers. Whoever they are picking, they pick good people. The techs that come clean after themselves and they do a good job.

We had a leak and the tech replaced whatever needed to be fixed. Everything went okay. It seems to be working a lot better. But we still have a leak because our unit that runs the upstairs AC is not big enough so the AC has to work harder. So right now, we're gonna save up and end up replacing it. But the tech was knowledgeable and really nice. He explained to us that the units outside needed to be bigger. Because one's a three-ton, which is for the bottom part of the house. It needs to be at least a four. Then the one upstairs needs to be a three because it's a two. He explained a lot of stuff to me. I appreciated that. He knew what he was doing.

When I had a guy come out to look at my garage, he wanted to charge $300 to change the motor and something else, and it was actually just a plastic piece that holds the chain in place that broke. I called another company and they came out. They diagnosed and fixed it in 15 minutes and charged me $100 then they left. I felt like I was doing American Home Shield a service by not having to shell out 200, $300 to get this fixed. I understand there's some policies around doing things on your own, but this guy was talking about weeks away in getting it fixed. I got my back issues myself and I couldn't keep lifting up and pulling down on my garage door.

AHS covers certain things but I'm not sure exactly what it covers. If my AC wasn't working, it doesn't say if the policy covers the cost of me getting a new AC. I had used the locksmith one before, so I already knew it and I knew it was gonna be an easy thing. I already knew it was a set amount for so many locks. But as far as some of the other things go that I know are covered on the policy, I don't know how it works, or how fast someone can get here or how much I pay. I've used Steve Rodgers every time for the locks. They have been great every time. From the times I've used AHS, I've been very satisfied.

Our air conditioner was not cooling. I submitted a request online. The website was easy to use. However, I never received a phone call from the vendor. But when I called, they had it, and service was scheduled. It was busy so service was scheduled for a week out, but they were able to work me in a couple of days later. The technician that came out was very knowledgeable. He explained everything he saw. He did a great job. The AC is now cooling like a champ. I've been very satisfied with American Home Shield ever since we've had them the first time. This is my third round with them. I highly recommend them.

I go on to their website and file a report that I need somebody to come out. I pay the deductible that they charge me, and the technician comes out. Then based on the plan that we have with them, like for instance, American Home Shield will cover up to a certain dollar amount per pound of Freon, and then I pay the difference. I love it. I've used them before. It's a great program. I've informed people who owns a home that I know that American Home Shield is a bit of an expense every month. But I've used them three times now in the last four years that I've owned my home and I've only paid out $375 to have three, somewhat major, items fixed or repaired.

The air conditioner quit. We called American Home Shield. Their rep did great and we were given a time slot for Beaches to come out. The tech didn't know exactly what the issue was until he looked at it. Everything’s functioning great now, and my house is not hot. I'd tell others to get American Home Shield.

Campbell was good. The pump needed tightened in the Whirlpool and water was running through our kitchen ceiling. The guy I had before them didn't find the leak. But I was impressed with the knowledge that both of the gentlemen had. We had another claim to repair the drain drop and the contractor had to cut a hole in our ceiling. The gentlemen told me that they would be back to repair our ceiling in our kitchen but they never came back. We have quite a beautiful home and it's a little embarrassing after over two weeks. The plumber was excellent but another contractor will get in contact with us, through American Home Shield, to repatch the ceiling. So we're waiting on the ceiling guy to come back. Also, when we submit a claim, it takes a long time on the telephone. But as far as American Home Shield goes, we’ve been very pleased. We love it.

With my recent AC claim to American Home Shield, everything went well. The tech was fast, efficient, found the root of the problem, fixed it, and was on his way very quickly. His visit was short. I was very pleased with him. He was a very respectful young man, and he did a really good job. The AC is working back to par like it was. The claims process with the AC was very easy. But on the pool process a while back, I was very frustrated with it. We requested for someone to come out and check our pool and that was a nightmare that took weeks. I was very upset with the service for that.

I can get small things done, but if it’s anything major, I wouldn't recommend American Home Shield. I've had air conditioning problems in the past, and I was so hot and miserable for days, I just went and bought a new one. There’s not that many merchant vendors. It could just be my area though. When I call, it’s the same plumber in my area that has to come. I'm on the East End and when I have a problem, I call that plumber. He fixes that, but I have the same problem next month. However, the crew that came out a couple days ago for my AC was very professional. My air conditioning was on, but it wasn’t blowing any air. There was a bug inside the condenser. I did the claim on American Home Shield's website and it was very convenient.

I called AHS to submit a claim for my oven. The process of getting someone out was easy and the service provided by Fleming Appliance Repair was excellent.

I start with my air conditioner every year so that I could stay under the warranty with no issues. I was told I had a gas leak so I called American Home Shield for them to fix it. I called on Friday and US Air Conditioner came out on Monday. The service was quick and neat. I showed the tech pictures of what needed to be fixed. He serviced the leak but he told me he didn't have anything to do with the water pan that's collecting water.

I've never had a good experience with American Home Shield. They make me go through so many hoops and the girls that answer are so rude. They always tell me to keep my phone lines open but I have to work. They're so cold and sterile with what they say. Then, when the guys come out, usually, it's never right away. My recent claim was for the air conditioner and Starlight HVAC came out. The tech said the unit needed Freon and that it needed quite a bit. He put the Freon in and said it was done and he left. It cost me 500 bucks. Then, I didn't realize the fan was running until the next day. But it wasn't getting cold. I called and the tech couldn't come out for days. And when he came out, he found that there was a wire that got crimped and he had to replace it.

The service with American Home Shield is horrible. We are changing warranty companies. My tub is still not fixed. My stove was out from February until they sent a check about three weeks ago. I had to have somebody else come back out this past week for my air conditioner because initially, the contractor fixed the wrong unit. I have three units. The first technician that came out mislabeled the unit. But they did fix the right unit. Also, there’s a language barrier. I want to speak to someone that can understand me and that I can understand. The coverage is subpar. There were things that I thought would be covered with our insurance, but it was not. So we ended up paying $2,000 for the air conditioning unit to be fixed. I paid the $75, but they didn’t cover the part that needed to be covered. So American Home Shield is not for us anymore.

I called in a claim for my AC and the contractor called me and told me that they could not come out for another two weeks. I called AHS back and then they set me up with the company that came out, Piedmont. Piedmont gave me a time to come out the following week but then they called me back and said that they could come out that Saturday, sooner than the initial schedule. The tech checked my unit and found a leak on the side. He fixed it and he put Freon in my unit. The next time I need service done, I'm going to request for Piedmont.

AHS has saved me a ton of money on repairs. I had an air conditioner that was not working properly. It ended up being something that was fixed. It would have been many hundreds of dollars if I had to pay for it myself. So I saved a ton. The tech was really knowledgeable and very professional. He took care of the problem and explained what he was doing.

The first time we called, the company took two days to get back to me. Then they said it was going to take 10 days to come out. That was unreasonable as this was an air conditioning issue. I was trying to be patient, we had a little bit of a cold spell anyway, then I went ahead and called AHS back because 10 days was a long time. They were great about getting another contractor who came right out and fixed the problem. The only issue is, when you call AHS, you never talk to a person on your end and it's just this whole recording thing. It's hard because you don't know that you have that option of asking for something sooner or a different person. All in all, I’ve been paying for my AHS warranty for five years and I've only used it two or three times. So at this point, I am probably wasting my money. But we have it more as we don't have the budget for something major if something really big happened.

The air conditioner wouldn't shut off and the contractor who came was fairly knowledgeable. But for plumbing, it's a totally different issue. They're totally inept. They can’t ever fix anything. They defer it up to another company then I've got to get a check back. When I call customer service, I can't understand them. It's very frustrating. American Home Shield is good for air conditioning but everything else it's not good for.

AHS's claims process is all right there online. It was all online and easy to read and navigate. I was kept in the loop so it was very nice. The AC's condenser out back wasn't turning on. Element was dispatched and they diagnosed the problem and fixed it. Everything was great.

I put in two claims for my bathrooms. In one bathroom, the Whirlpool motor died on my bathtub. I also have a toilet that was leaking on the inside from the parts in there. It was not flushing correctly. I also have a bathtub that had a broken drain thing. The handle doesn't work very well and it's very tight. A tech came and looked at everything to verify what I was talking about. He wrote to me today and said that he had to present his findings to American Home Shield. There was some kind of a problem since I only requested one. I went back and canceled one because I was under the impression I might be able to get everything at one time. I was told no and I didn't know what to do next. A young woman told me that I just had to do plumbing and not just say toilet.

I'm satisfied with AHS. I had some leaky faucets. I filed a claim through AHS and it was good. The tech was great. He came in and got the job done.

I called in a claim and technicians were here the next day and fixed the problem. I can’t ask for anything more than that. American Home Shield is worth the monthly premium. When things go wrong, you have someone who can come out and repair your AC unit, heat, refrigerator, or dishwasher. The only thing is it would be good if American Home Shield had some type of service for emergencies where someone can come out then. The process can be sped up even if it costs more money. I had a leak and I had to go downstairs multiple times to get water up just because there's no one that American Home Shield has contracted with that could come out within a certain number of hours. My neighbor turned me on to a plumber who could have done the job and he works 24 hours a day. With American Home Shield, people aren't working 24 hours. The emergency option would have been good to have.

The air was not blowing cool air. It was 90-something degrees out here. We called AHS and Mr. Cool came out. Matthew was excellent. He found the major problems and he fixed everything. It was working just fine. Exactly a month later, it started doing the same thing. We called Mr. Cool directly first because we didn't want to have to pay another $100. We figured it was still under warranty. They were very gracious to us. They came out the next day. The second technician called us and said he'd be there in 20 minutes. He came and found the problem very quickly. He fixed it. They were all very good, professional and had our air going in a very short time. They even called and made sure it was still working and to date, it is still working. We were very pleased that they were able to get us in an early window the best they could. They made us a priority and made us feel valued. We were also pleased with American Home Shield for not charging.

My HVAC unit wasn't working and I called American Home Shield. The process was relatively easy this time. It's just that sometimes, you get someone with a language barrier, which makes it a little more difficult. I have a problem if I can't understand someone and I’m calling to get an explanation. After making the claim, I got the email once the contractor was assigned. It said they should reach out to me within 24 to 48 hours. But because it has been terribly hot, I was proactive and I called Cecil and Sons directly so I could get someone out faster than waiting. Cecil and Sons was very professional and upfront about what the next step was with respect to the repair. They had to order some parts then once those arrived, they are able to do the repair. They are scheduled to come back on Saturday.

Every time I call American Home Shield to get something done, they get it done so I’m happy with it. True Air came out and did a maintenance service for me. It was the holidays and I didn’t think I was gonna get service that day. But a tech came on time and he checked my unit. He said everything was good. True Air is pretty good. I’ve used them before. American Home Shield covers a lot of stuff in my house. It’s good to know that in case something breaks, they can get it fixed. I have peace of mind from having the home warranty. Everything is functioning right now.

The contractor fixed the problem with my refrigerator freezer. They checked out the unit and found that the controller wasn't working. So they replaced the controller and everything was working fine. But yesterday, all of a sudden the freezer froze up completely and then it quit working altogether. I'm gonna have shut it off because it's got water running through to the freezer itself and I've got water all over my floor. So I will have to put in a new claim on that. But I was happy with American Home Shield's response and their help. American Home Shield gives me confidence that I'm protected in some way from these kind of things. When you have a problem, you have someplace to call and have them come and fix it. Otherwise you wind up having to deal on your own trying to get somebody out here to do something.

I'm satisfied with American Home Shield's service. They have taken care of the issues that I had for me. Timeliness and the completeness, professionalism, it has all been good for me. Also, whoever AHS contracted out to do the work, they have been fine. The plumbers were timely, they completed the work and I was satisfied with it.

We had a tech named John and he was a super guy. He was very professional, courteous, and friendly. He did an extremely good job. We had somebody clean our tankless hot water heater about a year before and charged $100 but they didn't do a very good job. John, on the other hand, took the thing completely apart and cleaned it very thoroughly. While he was there, we noticed the unit was still beeping and throwing off an error message. He said, “Let me call Rinnai while I'm here and see if they can help me with this.” He did and they said that if it was still beeping, we would need to get a new fan motor for it.

The air conditioning was just blowing hot air, not cooler air. The tech came in, quickly figured out what the problem was, and fixed it. We've had no problems since. However, we're having a problem with our electrical in our kitchen. We put in a request to have it fixed and it's been horrible ever since. It took over a week for the person to come out. He was here for all three minutes and said that American Home Shield won't fix the HVAC, which had nothing to do with the kitchen electrical then he left. American Home Shield kept on saying that they were waiting on the report from the vendor and then they could address it. They were supposed to have it the next 24 hours within him coming to see us. It's been over two and a half weeks and we still have not had anything.

Initially, our dishwasher stopped working. It was kind of a newer dishwasher, so we called the guy to look at the dishwasher. He said it was not the dishwasher. So, then we thought it was the plug where the dishwasher was plugged into. It was weird because the dishwasher's been here since October. When the guy came, he was like, "Oh, no. Your plug is fine." He said what was wrong was the dishwasher had a three-prong type thing but the plug was a two-prong type thing. So, we just added like an extension plug to it and plugged it in.

The temperature on my refrigerator was warm, and the freezer was like the refrigerator. I had to throw out stuff in the freezer. The repair man said there was a leak and American Home Shield did a replacement. I had to pay out of pocket to get another refrigerator, but I have a new fridge right now. It took less than a week. If I didn't have American Home Shield, I wouldn't have gotten this refrigerator as fast as I did. It helped me. My AC claim a year ago was a lot longer because it was a few things, and then they replaced the unit and they had to replace the coil.

The dishwasher wasn't working. It wasn't cleaning. I called American Home Shield and told them. The claims process was not difficult. The tech answered my questions and took appropriate action. Overall, I've had no problems with AHS attending to the needs that I call for, and they've been pretty expedient about getting someone to attend to whatever thing needs to be fixed.

A tech came out for my pool and he was very professional, friendly, knew what he was doing and fixed the problem. He was great.

The garage door would close then immediately go back up and wouldn't go all the way up. It was only going about two-thirds of the way up. Something was worn out inside that the contractor had to fix. They gave me the option. The opener's 23 years old and they said that American Home Shield would cover rebuilding the part that was broken or I could take that $150 to be the cost of rebuilding and apply it to a new garage door opener, but I would have to pay the rest of myself. I chose to have them rebuild and it's working perfectly. However, it seems to me that American Home Shield is shortsighted in their restriction that they would only cover a rebuild, not a replace. They should have just paid to have a brand new one put in because another part's going to break down next.

My AC wasn't blowing going cold and I filed a claim. It was Thursday morning and I was notified immediately when Doctor Cool would be able to make the appointment. They came out Saturday and the tech replaced the dual capacitor. The unit is now working like it’s supposed to.

The contractor replaced the float in the water tank. Then I had a faucet in the master bathroom and a faucet in the kitchen that needed to be replaced. They did a wonderful job. They were very personable and professional. I had a few questions and they took patience with me. So I really appreciate that. I have had American Home Shield for a while and it's excellent. I recommend it to everybody that I come across with.

My heater wasn't working at all and I didn't know what was going on. Then, the heating guys came out and they discovered that the thermostat was loosened from the wall. They were great. They were in and out in no time.

My freezer was forming large blocks of ice. It was pretty much unusable and then it was pooling water underneath. The contractor had to come back and order parts. The freezer appears to be fixed. When I had a broken toilet and two broken showers, it took too long for the contractor to come up. I was left with one working toilet and I couldn't use the shower. Now, I have to call again because they didn't fix it. So the problem’s back.

If anything major goes wrong, AHS wants to argue about it and say it’s my fault and it's not covered. And that's not why I pay 700 dollars a year, and have for the last 20 years, for them to argue with me about replacing something that can't be fixed. One thing was my hot water heater. They'd only pay for the water heater, they wouldn't pay for bringing it up to code. The other thing that I got them to fix was when my air conditioner went out before but they weren't gonna replace it because it was bad maintenance.

My experience with American Home Shield is not always as I expect. They don't understand some of the things that we are going through. I had an issue last year with the air conditioning and it took a couple of days before they were able to get somebody out. It was 115 degrees out here. They advertise on television that within 24 hours, somebody should be here. Now, they tell me it's 24 to 48 hours. It's fine if their customer is in the Midwest but we're in Arizona and next week our temperatures are gonna be up to 117 degrees, people cannot live in a house with no air conditioning for 48 hours.