American Home Shield Reviews

I'm glad that I purchased my warranty through AHS. I would've been in a really bad spot a lot of times if I didn't have them. My dryer wasn't working and it was taking hours to dry. When Omega Force Appliance came out, the tech explained what was going on, showed me an example, and showed me where to look. He was really nice.

I had a fridge that went out. I called American Home Shield and it was easy and straightforward. They sent repair people who were nice and professional. They came twice. The first time, they saw what the issue was and they had to order a part. Within that same week, the part came in and they came back and fixed the fridge. American Home Shield is pretty good and I really enjoy it, so far.

Up until right now, American Home Shield has been pretty good. On the 19th, I called in and requested service for our refrigerator, and I didn't hear back. I called on Saturday and spoke to someone, and they couldn't reach the company which was called Next. AHS emailed them and suggested that I could call them, which I've done. I haven't done it yet today, but I still have not heard anything back. American Home Shield sent an email saying the contract was given to this company, and if I wanted to contact them myself, then that would be okay. I wasn't happy about that

I had an issue with my freezer where the ice maker seemed to have gone a bit crazy, and the freezer was frozen shut. I requested service through American Home Shield's website, which was pretty user-friendly, then I got a text. I also got an email notifying me of the name of the company that was coming out and their contact information. The repair man called me, and we talked through the problem. It was great. He told me when he would be able to arrive and that I would be getting texts prior to his arrival, which was a new feature. It was great because now I could see how close he was, like Amazon, and make sure the dog was out in the backyard. I liked that feature. The repair man gave me a tutorial on what to watch out for with the ice maker, so everything's fine.

Paid for this service for 3 months before I filed my first claim on 3/4/2022. On 3/6 I had not heard from the contractor who was assigned to me, so I called them. They said they were no longer willing to work with AHS, nor were they willing to get on the portal and reject the claim. They gave no additional details as to why. That same day I called AHS back, they cancelled that claim and reissued a new one. I was refunded the $100 deductible, and recharged the same deductible. By the second day after being assigned a contractor, I reached out to contractor, who was extremely unprofessional in the way he handled my business (over text, unwilling to call me), but explained that he was going through a slew of hardships, including being sick with Covid, so I simply called and had them repeat the process to reassign this to a third contractor.

I had an issue with the water heater that I had installed through American Home Shield. The first time Bestway came out, the pilot light had gone out. He was able to get that restarted. Once he got restarted, it worked for a day. But, right after that, when I came home from work when I went to wash my hands, I noticed the water was going cold again. I called Bestway because they had given me their contact information. They had a representative come out again two days later after the first time. He told me some additional parts were needed. He had those parts overnighted. They got there on Sunday and they came out again on Tuesday and replaced the parts and fixed the issue. I haven't had any problems since then.

For the longest time, we couldn't get electricians anywhere in the state of Louisiana because of the hurricanes. But finally, someone from Skylite came out and we were able to get a bunch of things taken care of that was building up. We had a whole side of the walls of the house not working. So all the electrical plugs weren't working. We had two ceiling fans not working. We weren't sure about a switch in the walls, but the tech confirmed it was working. He checked the ceiling fan in the back and was able to resolve that issue.

My dishwasher quit washing and drying, and the tech said the motor went out on it. He replaced the motor, and now it’s fine. He was nice as well as good. It's nice to have someone help when something breaks down, and American Home Shield's service has been really good until the furnace. It took over a year to get one, and I don't know how much of that is their fault and how much is what's going on with the government. Also, the contractor will not send me the information on the furnace so I can get the warranty, and I'm concerned about the furnace. What if it breaks down? I called the contractor several times. I called American Home Shield to let them know as well, and I still haven't gotten anything.

It was easy submitting a claim with AHS. The company I used was excellent. I love them. I'm happy with AHS.

American Home Shield decided to keep my deposit even though I had to pay out of pocket for the plumbing work. The plumber already advised me that the service would not be covered with American Home Shield. When I submitted the request, I authorized them to take my deposit automatically. I've never experienced that with my other warranty company, which I'm contemplating going back to them given the way American Home Shield handled it. Because basically, they kept my $75 in addition to the $322 that I paid the contractor. So that was not handled properly and they would not give me my $75 back.

There was uneven heating in the house so I called American Home Shield to have the heater cleaned. It could take weeks to see a contractor especially nowadays so I was pleasantly surprised how quickly we got a contractor here. It was the very next day. I would rather get text messages though rather than an email because I get so many emails I don't always see, so I didn't know that the technician was coming out to service the next day. I was sent notification that it was by email, and I haven't gone on to my thing yet to see if I just need to change how I get my alerts. But I always have my phone with me so text messages would be better.

I wanted to find the best company for me to go with and ended up with American Home Shield. When I was looking for a home warranty, I was looking at the house plus all of the appliances such as the fridge, washer, dryer, garage opener, and everything. I reached out online and got my contact information uploaded there. A rep called me and we talked about everything over the phone. The rep did a decent job and he mentioned that they also have an additional policy that covers all of the electronic devices, such as TVs, computers, and everything that's plugged into a wall that's not a cell phone. That is serviced through Allstate. I got the home warranty and the additional warranty that covers the electronic devices.

Everything went well with Air Resolutions. I like them and I request to use them every single time. I normally do my claims online but when I want to use somebody in particular, I end up having to call. I'm satisfied with what we've gotten from American Home Shield. They have helped protect our home.

Our oven died and M Tech Services did a virtual visit first. They decided that it was a sensor that was the problem. They ordered it and it came in about a week later. They came out and changed the sensor. Unfortunately, that did not fix the problem and they said they have to change the whole electronic panel for that part is no longer made. They told AHS and we were very impressed with the insurance company. They gave us a check towards the purchase of a new oven and we're very pleased with how they handled this whole situation of our oven.

When we needed our washer to be worked on, Sears came in and fixed it. They were very professional, polite, and quiet. My husband is a daysleeper and they were very respectful of that. They had to order a part, which took a few days to get, and then they came out and installed it.

I would recommend AHS. I like their coverage and price point. I did the sign-up process all online.

The contractor fixed my dishwasher. They were great. A couple of months back, my clothes washer was also fixed through American Home Shield. Once it goes on the spin cycle, it would stop working. It doesn't do it every time but it does it once in a while. So, I was wondering what we should do on that. AHS got it done but it's beginning to do it again and I should not have to pay for it again.

AHS is a hard company to work with. They're hard to get ahold of. I've had to call them three times just this year on one issue. They also send the crappiest companies out. I had an issue with my furnace recently. Finally, AMP just refused to come back out. So they got another company out here. The other company told me that AMP did not do their job. The AMP tech told me he changed out a part. The second guy told me, “No. If that part had been changed out like they said, you would not be having this issue.” AHS also seems very expensive. They go up every year. We're seriously considering canceling our plan.

It was easy requesting service from American Home Shield, considering I’m not good on the internet. The first person that came for our claim was from Sears and he didn't work on the brand we had. A second tech came and they were fine. They were in and out. On the whole, it took a little while to solve our problem. But it's solved and the unit working fine. We're definitely going to continue American Home Shield when this runs out.

My breaker would not trip back. The tech fixed the issue and he told me that it would cost $359 to get a surge protector for the breaker. He was saying that's what I needed so that it won't happen again. But he was polite and professional. The quality of his work was decent. I've had multiple warranty programs that I've subscribed to and AHS is better than what I've had. I've had some nightmares, and I haven't had a nightmare with them. It's just the monthly is kind of expensive.

My HVAC stopped working. The tech explained everything he was doing. He was a very informative and really nice guy. Having a home warranty is wonderful. I told my grandson, “Honey, you can come up with 60 a month. And you can come up with 100 when something comes up. But to pay for the full amount when you and your girlfriend are both working hard would just be outrageous.”

We're in the process right now with our refrigerator. It's been over a week. Every tech has been saying the same thing, “We can't fix it.” We're at the point where everybody's saying it and they just keep transferring us to another technician. So, we're displeased. The ones that just came to the house were from Sears. They're the premier ones out in the area and they're the ones that specialize in this and, "If we can't do it, there's really no one else that can." They were like, "You're just gonna have to deal with your warranty people." But AHS helped out a lot with all the previous issues. I also enjoy their service. In the past, they were quick to resolve issues and helpful in every way.

I'm loving AHS. They’ve been on point with me. I don't have any problems except for one. I had a water heater put in. I got a letter Friday saying that I have a bill that is due. I don't understand because I paid $480 at the beginning. But when Frontline Mechanical came out, that was excellent. They looked at the water heater and said my old water heater had busted in the bottom. It took him two days after that. He came out, spent eight hours here. That was great. When my air conditioner went out on me completely, it took them two days to come out and three days to fix it. That was fast and I really appreciated that.

The heater would run but I couldn't get it to shut off, other than cutting the power to it. The tech from Omerson Mechanical came and assessed it and saw that a core component of it was broken. So, the whole thing had to be replaced. They did an awesome job and they're a great company. American Home Shield has been spot on. The contractor comes either that day or a few days. I definitely recommend the home warranty. It helped us three times and I would recommend anybody who gets it to read the contract agreement, to know what's specifically covered. Because there was one incident with AHS that they didn't cover even though they said they were going to cover. It went back and forth for eight phone calls and it was annoying.

American Home Shield’s service is absolutely horrible. My dishwasher went out at the end of January. We got somebody out here the first day of February and that was the first of five visits. They put in three parts, but it still wasn't fixed. The fifth time, the man who came knew what he was doing and put in a control board. Now it's working but I was without my dishwasher for two months. Keeping my grandkids, I needed that. It was a pain.

American Home Shield is reputable and they send someone out as soon as they can. My washing machine wasn't turning on. I called the claim in and they gave me a date and a time Sears was going to service my appliance. The tech was very cordial and professional when he came out. He ordered parts and it took a little over a week for those to come in. He came back out and serviced it and the washing machine is operating well so far.

I couldn't get the door back on the stove and the repair guy put it back within two minutes. I wished that they wouldn't have charged me but they did. I like that things are covered by having American Home Shield. I have an older home and things were not as new as I thought they were. AHS is fair, seems very reputable and friendly.

Submitting a claim is fairly easy. There's a drop-down of choices for each type of appliance and all I got to do is click a button. I find the one that's closest and I have the option of putting a little blurb in there if it's like another type of problem. It has worked out very well for us. Home Shield is very fast and very professional with getting all of our things done. Also, the deductible itself has more than paid for whatever the issue was. I got good value out of Home Shield.

AHS is good. They come through when we have issues with anything that's in the house. Some of their contractors were good while some of them weren't. We had to call back some of them and get someone else. But most of them, we really haven't had a problem with.

The first time I had American Home Shield, I really wasn't happy. That was why I got off of it for a couple of years. I lived in California, and I had a claim that required work to put a water heater in. In California, the law is, in every location, you've got to get a permit to replace the water heater even if it's not broken. AHS didn't cover the permit fee. That was why I stopped and I said, "If you're going to operate in California, you need to be able to be compliant with all the rules." Nobody cared. So, I got off of it for about four years. I went back to them because we had another one that we weren't happy with. It was easier.

My heating system stopped working for one of my units downstairs. Techs came and they just refilled the gas a little bit. They said, “Your unit needs to be replaced. But we are just going with the cheapest option.” I was okay with that. I then received a letter from American Home Shield a few days ago saying they were not liable for the heating system because there are already holes in the ducts. Due to those holes, the heating system had gone bad. I don't know how they are getting this information. The holes are on my upstairs unit and not on my downstairs unit that had the heating issue. My downstairs unit has a brand-new ductwork. American Home Shield is combining two things and trying to justify this. I’m not very happy with the company.

I’m well-satisfied with Home Shield. Everything’s been positive.

Abe’s came out for the washer and the tech replaced the control board and put a digital board on top. It broke again and it had been 42 days but AHS said they'd give me $50 off that second call. The tech came out but they never refunded the money. I'd like to see them keep their word.

The issues that I called about were consistent with me not being knowledgeable about the appliance. Secondary, to make a point the items just needed some replacement parts that I wasn't aware of. And it was all good. But the visit was fine. Very respectful. And the technicians were very intelligent. But they need to at least, if they know what the problem is, and have the spare parts available with them when they come over. The first time, the tech was lucky he had the part. Second time, he didn't have it. So, it might help a lot better if the technician, after knowing what the problem was, possibly has the supply parts on hand in the van or the truck that they come over because it would speed up the process and make it a lot less stressful.

My first impression of American Home Shield was awesome. I called and they said I got to pay $100 for the claim and they would take care of it. Scheduling an appointment was fine. Universal 1 Repair came in and they said they fixed the microwave. The microwave was working fine and as for the washing machine, they said that it was wobbling so they had to order some parts. A week after, they came back and the parts were in. They fixed it and it was done.

The tech that came for my sump pump was very nice. We talked for a long time. He did a great job. I wish I could have got him a lot earlier though. He couldn’t get here till 1 o’clock. That was not his fault though. He had other places to go. Everything works fine now. Having AHS is a great benefit. Something goes wrong, you have somebody to fix it. It used to cost me $60, now it costs me 75. But still, the sump pump alone was $100, that’s not including this guy coming out. So far, everybody that I called through AHS was very good. They did what they were supposed to do.

The washing machine was not working well and the technician came out and fixed it. Put in new parts. He did a very good job. It's worth getting a warranty service and it's worth to have insurance like American Home Shield.

Signing up with American Home Shield was effortless. I used the warranty for an issue with my air conditioner. It was blowing hot air and making a lot of noise. After doing my claim, I was sent the contact information of the contractor and when they would be coming out. I got the information through both text and email. The tech was great and everything is perfect.

I opened the claim in July last year. Someone came and looked at my appliances. I had a problem with my ice maker and my washing machine. The washing machine needed a new transmission. They weren't probably going to fix it but they never got back in touch with me about fixing it. I was expecting to hear back from them but since I never did, I eventually called them four or five times to get them to follow up and do something. They'd told me that they'd emailed me back, but they never would. I got no satisfaction. What I ended up doing was waiting until my dishwasher broke then I put in another claim for all three appliances and they took care of them.

American Home Shield is billing my deal, but I've never got any information telling me what's really covered, and that’s sort of crazy. I really don't know for sure what I even pay them. The biggest thing they worked me all down was on the air conditioning. They said that they don't cover anything. They said something about tune-ups on the air conditioner every year, and I don't have any information on who to call. They've never sent me anything. I’ve never really heard from them, too.

When my refrigerator was not cooling, the contractor contacted me the next day. They're a very responsible company. We waited for the part but now it is fixed.

Both claims I've had with AHS have been easy and very straightforward. Recently, I had a plumbing issue. The company AHS sent fixed it within the day. With them, I don't have to find somebody on my own to fix a problem.

I had a clogged toilet and the tech from Dimitresse Construction was able to resolve the problem. He snaked the toilet and it took him half an hour. I just have this one complaint that hasn't been resolved. The contractor said it was nothing and it was just air in the line but it kept happening. When I followed up, they reopened it and were going to look into it, but I haven't heard from them. It was two years ago. But other than that, I don't have complaints. I'm happy to have AHS.

AHS has worked good for me so far and people have come out quickly. My most recent claim was when the system wasn't blowing hot or cold properly. A tech from The Lindsay Company came out and he knew as soon as he saw it that something was installed incorrectly. He was fast and he fixed the problem. His knowledge of the system is the reason he was able to do so. He was fantastic.

I enjoy the service tremendously, including the ease of use and how fast the claim gets done. Using the online portal is very easy even for an old fart like me. Also, all of the workers have been very nice. When my kitchen faucet was loose and not working properly, the tech that came out was a very nice gentleman.

My HVAC claim with AHS went very smoothly. I called them. They took a deposit and scheduled me with someone. The service person called me back and then they were here the next day. The tech was positive and was very thorough. He resolved it. I had a previous repair and that was fine also. I like that with AHS, I don't have to personally go out and find a contractor. With my water heater, I had to pay more than I wanted to pay. But other than that, I haven't had any issues with them. They've been fine.

I had multiple people from American Home Shield call me back. When I called to register, the first guy told me, “We will go out and take a look at your air conditioner just to make sure everything is in good shape." But when I called the company, they said, “No, we don't do that anymore.” I told them, “So you just wait for it to break and then you come out and fix it.” They said, “Yup.” Which I found a little confusing because I've been getting emails from American Home Shield that says, “Hey, sign up for your free checkup.” I would think American Home Shield would rather look at something if it needs attention versus letting it just break.

American Home Shield’s service is working. They did what I needed. I set up a claim online and that took a couple of days that I had to wait because of the weekend. But it wasn't a big deal. My issue was regarding a low water pump. The contractor was pretty good and fixed the problem. Their tech was polite and friendly.

I do my claim online and there are some limitations in the request form in that there are not enough options to really narrow down your issue sometimes. You end up having to select the closest thing, which then gets forwarded. They think you have this one particular issue when in reality, it's a different one. It's just you couldn’t select anything else.

I contacted American Home Shield by phone to do a claim on my washing machine. They were nice. Somebody came out three days after, and the repair took about an hour and a half. Everything's good.

I used to have four contracts with American Home Shield. Now, I just have one. That was how disappointed I was a year ago. But the company itself had improved. This year, has been great so far compared to maybe last year or the year before when the pandemic started. The representatives are very good and the wait time on the phone has improved. Before, I used to be on the phone for three hours, on and off, the entire day just to get something done. That has changed.

Initially, when I turned my air on after having been off for a month, it worked. But, I noticed the house getting hotter. The fan was working and the inside portion of my system was working, but the outside heat pump was not working. I called AHS. The rep was very helpful once I took a few minutes to get connected. She immediately entered it into the system because I got a call from the contractor five minutes after I got off the phone. This was Saturday night, so not a time you'd expect an immediate callback.

H&K Plumbing came out for my hot water heater and it was good. The only issue that I had was that they came out the first time and they didn't diagnose the issue and weren't able to give me some sort of resolution. I had to call back American Home Shield and they had to send another representative out.

I filed a claim with American Home Shield for the HVAC. They had somebody come out in two days who checked the unit. The timeline was fine and I recommend AHS, although it costs so much.

American Home Shield is good, but it's more expensive than it's worth a lot of times. I only use it once or twice a year, so I don't always know if it's worth what I pay, but they're fine when they come out. They're having someone come out today to service my AC. Last time, I had them come look at a faucet, but it didn’t meet the requirements that the warranty wanted, so the guy couldn’t do anything. I had to pay someone else to do it. AHS has pretty strict requirements of what contractors can do with their work. Maybe they can be a little more lenient with their requirements.

The icemaker doesn't drop the ice. When the tech started working on it, the light was working, but the light’s not working now. He seems like he's doing a good job and I don't know if it's him or the parts he’s using. But the icemaker worked the day he was here, then when I came home and tried to get some ice, it's not working again. My husband said he was going to call him and see. But he seems like he's trying to do everything. He's been here at least five times, but the problem is not completely fixed. Other than that, American Home Shield's service was excellent. They found me a person and they sent out a person I could work with. But we’ve been back and forth trying to get it resolved. Despite that, every time we call, he comes back and he changes and fixes things. He said this is the worst type of refrigerator he's ever worked with.

The latch on the washing door was not latching. Ramey Appliance Repair adjusted the lodge, but it was still not latching. They said we had to order a new door. I'm a little aggravated because American Home Shield said that it was fixed. They closed it but it's not fixed. Then the dishwasher and the dryer broke. I couldn't add it to the same ticket at that time so I've had to pay two deductibles but I was able to put the dishwasher and the dryer on the same ticket and tell them to come back out and look at my washing machine again.

South Placer Heating and Air came out to fix the heater and took care of it in 10 minutes.

When my heat went out of my house during one of the coldest weeks there was an Alabama, the contractor who came was awesome. They came out the next day and were early. They told me I had time to get up and take a shower, and before I could even get my clothing out to get my shower, they were already at my door. They got me taken care of temporarily until they could come out with the parts. Out of 5 stars, I give them 7. I have a Platinum package and if I had chosen a different package with a different company, it was gonna cost more. With the Platinum package with American Home Shield, when the contractor came out to do my servicing on my heating unit, I only had to pay my $100 deductible then I was gonna have to pay for the freon. The freon was guaranteed in my package and I only had to pay $110 so I only ended up paying $210 to get my unit fixed.

The garage door stopped going up and down. The contractor came out within the next day and they were wonderful. They did a good job. But American Home Shield is terrible. Every time I make a claim, they tell me that I don't have an account. Then I have to go through until, "Oh, well, okay, we found it." It's just an unnecessary hassle.

American Home Shield is awesome and I like it. When you have a problem, you can get right through. You can report your problems and they’ll assign you to a tradesman. I've dealt with home warranty companies before and when you pay your $100 deductible, you don't have to pay another $100 fee to the technician. So, that part is the only thing that's different. I already knew what my plumbing problem was but I was disappointed that I had to pay the contractor to diagnose it. So, I had to pay another $100 and I didn't think that was fair, but it is what it is.

I call American Home Shield when I have a claim and I would get a message that they've found a contractor in my area. They give me the contractor's information and I call them. Sometimes the contractor will contact me before I even get a chance to call them. I used American Home Shield for many things such as the air conditioning that went down, a leaky shower, or a washing machine that broke. I also made a claim when we couldn't turn of the shower and it as was constantly leaking and dripping. That went on for quite some time and that drove me crazy. The first technician that came was an idiot and he basically said there was nothing he could do about the issue. I called American Home Shield back and they got T.J. Plumbing and they were great. The benefit of having American Home Shield is totally financial. It's a great value and I'm very pleased.

Signing up with American Home Shield was easy. I got a representative who walked me through everything and gave me the pros and cons of the different plans. I felt comfortable with the plan that I got. I did a claim over the mobile site, so it went smoothly. Somebody is coming out in another week and a half. Having the warranty alleviates my stress when something breaks down in the house. I know that somebody's gonna come out here to fix it or at least compensate me for it.

AHS is a mixed bag when it comes to performance. And I've always had issues with warranty companies that are always trying to wiggle their way out of obligations as soon as something bad happens. But AHS has been okay so I have found any need to replace them. Recently, they sent Abella, their contractor, for my dishwasher that was leaking water. They figured the hose was too long and it wasn't aligned. So, the water was finding a way to leak out. The guy shortened the hose and said that was the problem. But after the repair, I had a leak. I called Home Shield and they asked Abella to come back. They did and that was handled very well.

The AC would blow out cool air and then it would shut off every five minutes. There was no heat for three days. American Home Shield was fast about it. The contractor came out and put a part in it. They fixed it and it's still working good.

I wish someone would have given me a review prior to investing in American Home Shield. Maybe other states are ok but in NJ this is my experience. Ice machine broke, requested service Thurs 10am. Did not hear from the appliance company called no answer, went online they are out of business. I called AHS. They said could cancel the work order or cancel my AHS since I am dissatisfied and/or request and see if I get someone else. You guessed it...that company had terrible reviews and no one contacted me. They don't answer the phone, I've been on w AHS as I'm trying to expedite.... There are rules to expedite, the fact that the other company is out of business doesn't warrant expediting??? SO how much of my money does AHS have....$600. I could probably have called a service contractor who would already have this done and paid a portion of what AHS has taken from me. I also paid $100 serve cal fee....

I thought I got a warranty that I could actually use. It was used as a selling point when I bought the house. American Home Shield made an honest effort. But I live in a rural area, and they are not here, so they don't know who to call. So, they call people that aren't that professional. I have All Pro right now, and it cost me a lot of money, $2,800. The other day, they did my attic. And today, they've got a guy underneath my house doing my crawlspace. Everything about them was professional. And a receipt was emailed to me.

So far, AHS has been wonderful. I’ve had them for a month. I had some toilet issues recently. The water was running in the toilet and that was corrected, so I was pleased with that. The tech did well. He was really informative and gave us some suggestions.

Sometimes the heater would blow hot air and sometimes it wouldn't. Doctor Cool fixed it in about 20 minutes and I was happy. They told me it was calcium buildup around the heat sensor. Other than that, I've had issues with AHS but the difficulties that I have are par for the course. When you call in to file a claim, it takes four days at best to get somebody out there to take a look at the problem. And if the techs have to call in for approval, then it's another however long before it gets fixed. If they have to order the part, another how long before it gets fixed. But it is what it is and it's a necessary evil.

The tech who came for the garage door opener took care of the problem, and he was good. Submitting the claim to American Home Shield was pretty simple. I just did it online.

My wife and I had a terrible experience with American Home Shield. We had an issue with our water heater and we had a guy from Whitney Holdings come out. We paid the $100 for the call and then came to find that we have to pay $625. There was some stuff that they need to do on the water heater that was not covered by the insurance, which is crazy because when you get insurance, you expect those things to be covered. We are going to get a brand new water heater and they have to do additional work of plumbing so we have to pay the extra $625. My wife and I decided to pay our dues and we would find another company to do it. When we did that, American Home Shield told us they can only give us $625. The math doesn't make any sense. Also, I would like American Home Shield to be more specific with things because we used the website and we could only say we have an issue with the water heater but we couldn't specifically say what it was.

The contractor that came out for my swamp cooler did great. They were some of the best ones I've had. I've had good experiences with American Home Shield. The 800 number can be difficult to reach anyone, but once you open your job through the portal and the people show up, then life is good. Having American Home Shield takes out the surprises of a problem.

The dishwasher drain wasn't working. The claims process was easy but it took too long to get it done. I called and they got the deductible right away but it was a couple of weeks after that before it got fixed. It took too long for the part to get to my house and be installed.

I have an older home, so we have the basic coverage for the furnace, the heating system and the water heater. So, if something busts, instead of a big $10,000 job, I have the insurance with it. Our gas range for our stove did not ignite and I called American Home Shield. I said that I needed them to get this looked at, assuming it was an electrical or a gas issue, not necessarily an appliance issue. The guy from Sure Electric came out and said that it was an appliance issue. I called AHS back and asked them to send the next guy out. They said I wasn’t covered for an appliance issue for my range and stove. So, I was a little disappointed in that and it left a sour taste in my mouth. It seems like these are technicality stuff. This is an electrical or a gas issue and AHS pivoted and said that it was an appliance issue to cover themselves. But it is what it is. We're making the stove work safely so we're lighting it manually with a lighter.

I love American Home Shield’s service. The customer service has been great. I had an issue with my garage door recently, and it was the same exact issue that I had last year. They sent a different contractor out from the previous one, and this person clearly was looking at me as being a woman and thinking I don't know anything about my house, and so they called American Home Shield and lied about what was wrong so they could charge more. I called American Home Shield, and I explained it to them. I said, “Look, you can look in the records. This is exact same issue I had. Send the other company that came out before.” I was pleased with them listening to me versus listening to the contractor that was clearly trying to overcharge and say it was an issue that wasn’t.

American Home Shield is good and I would definitely recommend them. I have them too at another condo here in Florida. When the the ice maker was broken, Baxter Appliance came out here and replaced a part. Then the water was on and it was flooding everything. I had to call them back and they came and turned the water off. They turned off my ice maker too, because it was not working. They said they have to do more repair work, but that was three weeks ago and I'm still waiting for them to call me. I called them today, but they're off today until Monday. The last company who tried working on it years ago was Sears and that was through American Home Shield, too. I don't know if Baxter can't get the parts or if somebody else could either do it or not. It's hard without water and ice because I'm a big water drinker and I have to keep buying bottles.

The garbage disposal wasn't working so I called American Home Shield and the tech from Water Heater Solutions got out here in a few days. They were great. But some of the contractors AHS sends are absolutely useless. We just had a contractor out for the range cooker and before he came out initially, I spoke with AHS and they did a video call. AHS knew what my range was, the model number, and the issue but none of that was relayed to the contractor. Then, when the contractor came out, he couldn't figure out what was wrong with my range.

My house was less than 10 years old so I decided to cancel American Home Shield because I haven’t used it. A month after I cancelled it, my AC went out and it cost me a pretty good amount of money. I was not gonna be put in that position again so I decided to get American Home Shield again. Their customer support is so much better than what it was in the past. It's been extremely easy. When I had a claim, a contractor came within two days of me calling in my appointment. It was a really quick turnaround. They did an excellent job. Techs are coming back again next Tuesday to do another inspection of the work that was done. I've had an excellent experience. American Home Shield was very professional and they did a very thorough job.

I had air conditioner issues and plumbing issues and American Home Shield contacted the contractors. They also sent me a new contractor because I told them I couldn't work with the other one. The only thing is it takes time. That was on an air conditioning issue under the Georgia heat. I also used the home warranty when I was having issues with my shower. The hot water had stopped coming up to the shower in one of the bathrooms. Techs showed up and fixed everything. They were great.

The contractor for our heater that was not working was good. Everything was taken care of in one visit.

I tried American Home Shield and so far, they've been really good. I am very happy. My claim was dealt with promptly and the service company was here right away and dealt with the issue on the same day. The only thing is the website is difficult for me as a Realtor. I log in and my password gets confused. I wish there was one way that I could save one password then have an option when I sign in to choose if it is my own contract or if it is my Realtor contract. One portal. One sign-on. No confusion. Other than that, I recommended the home warranty to my last two clients and they bought the service.

The hot water heater started leaking and was putting out the flame. I called American Home Shield at nighttime and the tech came out the next day. But it took about five days to get the hot water heater because American Home Shield had to ship the unit to the contractor. But the contractor put in the unit in about an hour. It looks really good. The tech was real professional. I talked to him quite a bit. He was telling me what he was doing and why that happened. We were just disappointed that it took that long to get the unit. But it was a propane heater and it's really expensive in the area, and Home Shield didn't want to pay for it. They wanted to ship one out of their own warehouse. So that threw things back about five days. It worked pretty good, though.

We had a leak upstairs from a drain pipe out of the shower. I called AHS then the next day, it quit. So, the first thing that the techs are going to do is tear out the ceiling underneath there to even find it because it’s in between floors. It’s in an upstairs house and we hadn't heard it dripping since then. When I called AHS, they responded really quickly and found us a plumber. We had the techs set up to come out but they didn't ever come out.

Signing up with them took a really long time and as a nurse, I don't have that kind of time. I asked a lot of questions because I don't know anything about some coverage. But the communication with the reps was okay. I was satisfied with my experience.

The stove wasn't heating properly, especially the oven. It is 400 degrees when it's just 300 degrees in the oven. Our first company came out two times and the stove was still doing the same problem. So we called Home Shield and the contractor that they sent for a second opinion fixed it and was really professional. They replaced a board and from then it has worked really well. They did a good job.

them for lockout. Said they could not get anyone until a couple of days, so had to call someone from outside. Not using this company for any of my clients in real estate anymore.

Supreme Air Conditioning and Heating came out for a heating claim and the gentleman was decent and let me know what was going on. He showed me the parts that he took out and everything went well. I've had success each time I've called AHS to make a claim and they send somebody out. A couple of times I had to call again to request somebody different but the second option is usually most effective.

I'm a new member American Home Shield member and they emailed me a coupon. As soon as they emailed me the coupon, my heater broke. The guy that came out was Josh and had a machine. They go in and test. I really liked his services. He came back and told me everything, what was going on, and what he was gonna have to replace. My thermostat was gone as well as an indicator and some other things. The unit was working fine before Josh left.

I was very pleased with the help that I received for my stove. The young man told me exactly what was wrong. He happened to have had a part in the truck that he drove, and he told me what I needed to do and how I could keep my stove in good condition.

I had a claim for light switches, and the process went good. I'm satisfied. I had another request I called in, but I found out that it was still under warranty from Lowe's for another six months, so I canceled that request. So far, American Home Shield has been okay.

I sent in a claim when the house wasn't getting cool. The tech came out and took care of the problem. It didn't take him that long because he found out the problem when he went outside. We haven't had any problems since. The only thing is that my fee with American Home Shield went up to about $60 from $49. I’m on a fixed income, but I’m able to pay it.

I was looking for rekeying then I got an email from American Home Shield saying rekeying is included in my policy. I just had to pay the 75 bucks visit fee. I like the idea so I reached out to them on their portal. You just go in there and click rekey. The same day or the next day, they sent someone out. A guy came and he was very friendly and changed all my keys. I needed to even change one lock because it didn't quite work, and he did everything for me.

We've had three claims with American Home Shield and the most recent one was the dryer. The wire that goes to the heating element had burnt in half. The dryer was coming on but it wasn't heating up and the technician came out here and had it fixed within an hour from start to finish. It was a great experience with the tech. It was the same technician who was sent out once before. So, I was familiar with him. The guys put on little booties so they don't track up your house and asked for a vacuum cleaner to vacuum up the lint. So, they're great. By having AHS, I have the benefit of knowing that if something breaks, I'm just going to pay the $100 deductible and hopefully, it’ll be fixed.

Warhold Mechanical was great. They had to go back to American Home Shield and I figured that they were the hold-up. Everything was handled properly and professionally.

The customer service reps were really good. They explained and they took us through different plans so we could pick the best one.

My claim for a plumbing issue went well. I've been with American Home Shield for years and if they could reduce a lot of the price, and if you don't have a claim for six months, at least reduce the warranty or give some incentives, that would be great.

One of the breakers in our house tripped causing a surprising amount of the objects in our house to not be able to work. Shortly thereafter, it was determined the breaker would not unflip if we fixed everything, so it was clearly a wiring issue. I submitted the claim to AHS on the internet and in less than 24 hours, I heard from the contractor. Then, the techs took care of the issue on the same day that they came out and overall, the timeline it took to get my claim resolved exceeded my expectations.

We live in a townhome that has an American Home Shield warranty, and my most recent claim was something related to the unit and it was deemed that this was a preexisting condition that no one was aware of. So, the warranty didn't cover anything. I tried to get some resolution and they kept pushing me back. Nobody would take responsibility. I talked to American Home Shield, and they sent me to the vendor. I talked to the vendor, and they sent me back. So, it was back and forth. At the end of the day, it was an expense that we had to pay.

AHS has been very good and they have served us very efficiently for over 10 years in Florida. When the dishwasher went out, they sent a very pleasant young man here who took the dishwasher apart and replaced what went out. And it's been working since. Our washing machine also went and it was an issue with the timer. The gentlemen came in, diagnosed it, and ordered the part. Then, the part got shipped, they came back, and they installed it.

I had a problem with my washer and the tech took care of it. He was pleasant and he didn't take too long to fix it. I had to wait on the part, but it was fine. I pay $55 a month for American Home Shield and I've used them three times but usually, it was not real expensive things being done. I've got a contract for this year, but I don't know for sure if it's something that I want to keep.

I had a minor leak in the sink that Hebert Plumbing came out for and they did a good job. All my experiences with AHS have been satisfactory. My only issue is that they increase the monthly fee every year by a pretty large amount. But I recently contacted them about it. I got my new renewal issue a while back and I contacted them and was able to negotiate with them on it.

The first time that I made the claim, it was very unpleasant. American Home Shield gave me the contractor's information. I kept leaving messages. Finally, they reached back out to me, scheduled the appointment, and canceled on me twice. At first I got mad at AHS, because I told them, "You guys should have let me know." I kept calling them and saying, "Hey, these guys are canceling on me. Is there any other contractors that you have?" And they said, "We're still working on it." But I liked Moore Brothers 2nd Roofing a lot. They were very clean and knowledgeable, and they were in and out.

The magnetron of my microwave quit working. I called American Home Shield and they were very professional and concise. Someone came out in two days. They were able to diagnose the issue within 15 minutes. Unfortunately, they had to order the part and that took about a week and a half. Overall, that was not an unreasonable time to wait. I was glad they were able to get the part that quickly. We're very pleased with what they did.

If we got more than one or two services needed, Home Shield should let the contractor know the first time instead of them having to call each time and charge twice, and then later telling me, "Oh, you should've put it all together. You oughtta have been charged once." That needs correcting.

B&B Plumbing was wonderful. I had a leak under my kitchen sink and the gentleman looked around and I don't think it took him three minutes to realize where the leak started. It was the faucet and he tried to fix it any way he possibly could. He went down to his truck to get washers and was able to identify what faucet it was. He said sometimes it was difficult to get parts but he would try and he would get back to me within a few days, otherwise it would be replaced. It ended up being replaced.

We had a leak under the sink and we couldn't follow where it was coming from exactly but it looked like it was coming out of the shut off valve. Ferguson and Son's Services came out, took the shut off valve, and put a new one in but it was still leaking. They discovered the faucet was where the leak was coming from and worked with American Home Shield to get a replacement faucet. They installed the replacement that afternoon. They did a great job.

There was an issue with the terminal ice maker of our Samsung unit. Techs came out eight times to replace the ice maker over and over again. Finally, they deemed it unfixable. American Home Shield gave us a credit at Lowe's and we were able to get a brand-new refrigerator. This is one of the first times that I've been really in favor of American Home Shield. It actually paid off. Typically, it doesn't. For example, they can replace the air conditioner but the Freon is another 1,000. This particular call, however, was a win for us.

My dryer smelled like it was burning. A tech came and he was very nice. But he couldn't fix my dryer. Someone else came out to fix it and he said I was having some problems with my socket. I need a new one on the wall. He's waiting on parts. Having a home warranty helps you out. It keeps you from paying the big prices to the companies that you call.

When I put the claim in, it was not even 10 minutes later when I got a phone call to set up an appointment to come out, so that was wonderful. The contractor came out the very next day and took care of the problem right then and there. I've told three of my family members that they need to purchase American Home Shield. It’s a smart investment and a smart choice.

My bathroom sink wasn't running right and the repair guy found that the stopper wasn't hooked up correctly. So, it was rigged and it’s still not hooked up correctly. They just pulled the stopper out. I would like the stopper replaced but the claim has been closed out.

The dryer wasn't heating up and the tech who came out to work on it did a great job. He came right out within a few days and ordered the part. And when it got in, he came back and replaced it. Since then, everything is well. With AHS, it's convenient when you don't have to worry about all the additional cost when something breaks down. I'm satisfied with their service.

When requesting service with AHS, I hope it could be a little bit better ‘cause I can't understand the people we call. I don't know if they're going to a different country for that. But recently, our microwave was messed up and they did really well on getting me a replacement. I don't have it yet, but it's supposed to be coming on Wednesday. The tech was to the point, he told us what needed to be done, and he helped us get it.

A lot of my friends and co-workers have American Home Shield and they recommended it. It sounded like a good company. They’re timely, professional, and quick. The only issue I’ve had with them was I recently needed to get my air conditioner fixed and they said they couldn't fix it because they were saying it was a preexisting thing. I was unaware of it. That's the whole point of me getting the home warranty. If something needs to get fixed then it gets fixed. I didn't like that. If you have anything pre-existing, don't try to worry about them fixing it.

So far, so good. If something breaks, I just go on the app so that's very convenient. I don't have to spend the time trying to find a company, call, get price estimates, and see if they'll come out. All of that is taken out, so I love that. The last gentleman that came out for the garbage disposal was so nice. The guy with A&C Heating & Cooling was nice, too. However. when the roofer came out because I had a leak, I was wondering did he do what he said he was gonna do and did everything he listed when he invoiced American Home Shield match what he did up on that roof? I don't know if there's any ways for that, but that'd be the only thing. Other than that, everything is perfect.

My wife put in a work order a month ago for a washer and dryer. The technician came out and he said that it needed to be plugged into a higher voltage. He felt like something was wrong with the outlet. We had an electricity guy come over here to redo the outlet but the washing machine is still not working. As for the dryer, the contractor came over and said they needed to order the part. It took a week to get it and then, they came back and said it needed a gas valve. It took a week and the gas valve was mailed to us.

For most things, I've had a very good experience with AHS. My microwave stopped working and there were fuses broken inside. The door was coming off as well. It was pretty good to get to AHS but it was a long time before I got it fixed. I missed the microwave for two and a half weeks. Other than that, the lady whom I spoke to the first time was excellent and the techs were very good.

I called Home Shield for a heater issue. The blower blew constantly and was coming on and off. We used an excessive amount of propane from the heater and our bill went up to $750. Home Shield was really good about getting somebody brought out here. They had to order parts and they got right back out and fixed the heater. They were awesome and I really like them.

I've used Plumbers Inc. before and what they always want to do is charge you a good portion. The faucet had to be replaced and below the sink, they had to replace a valve. The plumber did a grand job but in order for me to proceed with them, I had to pay out of pocket of 200-something on that job. On top of that, I paid the $100 co-pay. I asked why were they charging me. They said it was because it was not covered. I was rather surprised that they charged me $100 for my copay and that was basically to troubleshoot it. I kind of felt forced to continue with them and for another 210. Now, that's 310 out of pocket for that faucet plus my monthly service.

Our heater wasn’t working and the heater guy from Efficiency Experts said it was an electrical issue. He said he was going to write the reports and send it to American Home Shield who would make a decision. This was three weeks ago and I haven’t heard anything about it. Meanwhile, we have no heater. But other claims I had went fine.

American Home Shield has been doing things the way we want to. There are some limitations when it comes to service, but overall, I'd give them a 7 to 8 out of 10. The individual that came out for the dryer was very knowledgeable. The dryer may have come to an end-of-life kind of deal but he did what he could to fix it and replaced the heat shield. That has helped and I was pleasantly surprised with the individual who came out.

When our faucet fell apart, Rooter King contacted us the same day then they were scheduled to come out the next day, but I had to reschedule. They came out within a day later, because I still could take the old handle and make it work if I needed to. The technician was good, did a fantastic job, in and out, and cleaned up, and I was real happy with him. A lot of times you get stuff down, especially if you’ve got an insurance program like American Home Shield, and you wonder who you are gonna get out here. The Rooter King folks are great, and we’ve had them before as well. These people came out all the time.

Customer support is quick to jump to get my deductible really quickly. I don't talk to any person until I give them $75. I would like to speak to a live person before being transferred to a live person because what if my claim is not covered. They already took my money and then I gotta wait six weeks to get my money back. Also, American Home Shield owes me money because I took money in lieu of their listed product. I still haven't gotten anything. Of course, everybody wants to blame COVID. But it's an idiotic excuse. Other than that, the contractor did a good job with my oven.

American Home Shield came highly recommended. Signing up wasn't bad. However, I have yet to receive anything in the mail saying exactly what my coverages are. I don't have anything to tell me what I got or who to call. I didn't get something in my email, but I requested the physical copies.

I've had Stauffer Heating and Cooling out twice and they were awesome. The heat wasn't coming on. Jonah diagnosed it right away. He knew exactly what was going on. Every time I've called AHS and needed to request a service, they were right on it. Both times that I've talked to American Home Shield, they've called back and asked how the service was. They've done an outstanding job every time. They were fast on getting ahold of somebody and calling me back and letting me know who they got ahold of and how long it would be before they got out there.

Signing up with them was very easy. They answered all my questions. I'm very satisfied with them.

Worst company experience I've ever had. They use the worst contractors. Phone support is horrible. Reimbursement for a simple plumbing job took months and months after hounding them every week. They wasted so much of my time, I cannot believe it.

I received a bill (bill dated 10/26/2021) from A&E Factory Service (also went by the company name of Sears) for a repair service (service date: 10/25/2021) for my refrigerator, in the amount of $99. On 11/15/2021, I called American Home Shield (AHS) Home Warranty to inform them of & dispute the bill. I spoke with Sam, the AHS phone representative, who stated that he had spoken with A&E Factory Service and assured me that I do not need to do/pay anything. Sam confirmed that I had already paid the service fee to AHS Home Warranty; therefore, I do not need to pay A&E Factory Service, who AHS Home Warranty had dispatched to my home to complete the refrigerator repair service.

With American Home Shield, I've had zero issues. Once I submit a claim, a contractor gets assigned right away and usually, within a couple days, they're at the house. When the furnace didn't turn on, Fix It Now Heating and Cooling came. There was a fuse and the thermostat needed to get replaced. They went and got the thermostat, and it was working. With American Home Shield, it's good having a reputable contractor that I don't have to research. I was with Fidelity forever but they didn't have a big enough presence in Colorado so I couldn't get contractors.

I had to do a rekey entry on my front door. Techs came out on the day that they said that they would and they replaced things. They were good. They’ve done a lot on other things. I recommended American Home Shield to my mom and she’s now a member.

The lights in my refrigerator and freezer were not working properly and I couldn't see anything in them without outside light. We did a video call and the contractor diagnosed the problem over the phone. The phone diagnostic was perfect. They were really quick about it. They took the screenshots they needed to verify the problem through the camera in my phone. Three weeks later, they replaced the motherboard light. When I have a claim and AHS is able to fix it, they're great. But when there's an issue and it's not covered with a claim and it should be based on the package I purchased, it's super frustrating. Other than that, my experience with American Home Shield is usually pretty good. When they are able to fix issues, they do.

So far, we have great service from AHS. We had two items fixed here recently, and it was a good job done on both of those. We had a heating issue and a plumbing issue. The plumber was fantastic, swift and straight to the point. He got in and got out and did an excellent job on everything. For the heater, when the gentleman came out, he found two problems, one of which he had the part in the vehicle, and the other one he had to order. Two days later, he came back and installed the additional part, and it works 100%. Courteous, professional and clean. AHS worked out really well.

My toilets weren't flushing properly so I contacted AHS and it was excellent with the rep I interacted with. Then, United Air came out and their representatives were very professional, timely, and responsive. They've come to my home several times. They're my preferred contractor.

The dryer stopped running and Sears Appliance came out. The tech was courteous and polite. He fixed the problem and the dryer is working now.

There was a vibrating noise coming from the furnace and apparently, there was a difference in airflow between the three floors. So, if we have one floor with the louvers open or the dampeners open with the other two closed, it was going to have some vibrating noise. It turned out that it was really just an operating issue. So, if you open at least two of them, then the vibrating noise would go away. Overall, the techs left a good impression. They were all very polite and very eager to help out. Other than that, submitting the claim with AHS was pretty simple but on the portal, whenever you want to specify an issue, there could be more options on the different types of issues.

We have a lot of appliances and we never know when they're gonna go out, so that would be the benefit to having a home warranty. When our dishwasher wasn’t working, the tech came out within a couple of days. It was really fast. The new dishwasher was supposed to be delivered March 5, but it's still not been delivered so I’m assuming there are issues with the COVID or process.

The convenience of having American Home Shield is when you call, they identify someone that can remedy the problem. I don't have to search the Yellow Pages and I can always expect that the contractor that's being sent out is reliable and insured. I sued them when my tenant had a GFI problem. The contractor Westside came in and corrected it. When considering a home warranty, understand the coverage. Know what's covered and what's not covered. Also, there's a difference in what you pay as an owner as opposed to a landlord.

I'm so glad that we have American Home Shield again. They're easy to deal with. Whoever they send out is very professional, helpful, and do their job. I thought my refrigerator had done the similar thing that it had done when it was still under warranty. But as it turned out, someone accidentally held the button too long and it turned the refrigerator off, which was acting the same way it was when something on the computer went out the last time. I had to pay $100 for the call, which I did not object to, because I thought it was out. The tech came, cleaned everything, did more than he needed to and explained what had happened and how to avoid it happening again. I've always been pleased with AHS.

There was a burst pipe in my wall and the tech that came out was very good. He was fairly quick. The job was done within an hour. He didn't repair the wall, but he said that wasn't his deal. So I said okay. It's behind my stove, so it's not a huge deal. But it's a big hole, so I'm gonna have to fix it. But I'm happy with my home warranty. I had an incident with the refrigerator in Virginia that went out. American Home Shield gave me the money to replace the fridge because we couldn't get my particular fridge in. I ended up coming out of pocket on that one myself to make up the difference.

Customer support is very good. If I can't do a claim online, I always wait and somebody will answer the phone for me. I used their service when my microwave would not heat up anything. They replaced it. I picked the exact same one because I knew it would fit right in where the other one was. My yech was a super nice and wonderful young man. American Home Shield has been very professional and they've done well by us. With everything else being so expensive, it's nice to feel that you're taken care of in case something major happens. We'll probably continue to use them.

Recently, the burners on the stove were not working properly. The techs that AHS sent came out within four days and they were able to fix it. However, sometimes you have to wait a while depending on their call volume. I also wish sometimes we had more flexibility on our options around who would service. For example, if we have a bad experience with one particular vendor, sometimes we are forced to stay with that vendor a lot longer than I would want to. I would like to have the option to say, "I no longer want to use that particular company. Please provide me with someone else." But when I'm being forced regardless of how I feel, they have to come back into my home and sometimes that allows them to still behave in an unprofessional manner. It's just tough.

I love AHS, so far. I called AHS. The lady that I talked to was very good, providing me with instructions and how it works. The pricing was also in my budget. Everything worked well. For my recent claim, Diamond went, checked everything, but couldn't find anything. The door was working as expected. The tech told me, “If something happens, give me a call.”

With AHS certain things don't get covered and there are surprises here and there.The compressor of my air conditioning went out. But they kept sending my claim to somebody who didn't work for that area anymore. And they did it three times in a row. The tech had some family issues so it took a week and a half. But once he got there, it was quick.

I had a sewer pipe break. Discount Contractors did a great job and fixed it. It was also quick. My wife was surprised at how quickly it was done. We have an encapsulated crawlspace and that's where the pipe was. It's fully exposed and they came in and put a new seal around it and everything was cool.

I've had a couple of issues with American Home Shield. One of my sinks fell and they told me it wasn't covered although it was in the plan. The other issue was when I called them about the AC in the dead of summer. The rep said, "Well, that part's not covered by the plan.” But with my last claim, I called about my dishwasher and AHS got that fixed within 3 days.

When I ask for a specific name to get taken care of, like the kitchen sink, the plumbers are supposed to come here and troubleshoot themselves. They're plumbers and we're homeowners who don't know everything about plumbing and electricity. But, when we put an order in an order in, a lot of times we have to do their job and give them explanations. Then we try to call American Home Shield to get somebody else and then we get somebody from another country who doesn't really understand what we're saying. We can't ever get anything done.

A pressure regulator valve went out recently. But unfortunately, our water heater wasn't up to code. Because of that, American Home Shield would not pay for it because it was going to be considered a modification to get it up to code 'cause it needed something. With everything to get everything up to code, it was almost $800. It also took me almost three months to get an air conditioning replaced this past summer. A lot of that was that there were no contractors. American Home Shield could not find the contractor. I had to call myself and get a contractor and they submitted the claim. But then, American Home Shield was like, "Oh, no, this is too much money. We will find one for you." But it took forever. This was in summer, so all the contractors were busy.

I was not happy at all with the company that American Home Shield sent because they ended up charging us all kinds of stuff when it’s supposed to be $75 every time they visit. They came the first time. They didn't fix the stovetop. They said, “Oh, we can’t fix it.” We called AHS back. They sent out a second company, and that company was fantastic. They took care of the issue like they should have done the first time. I would never recommend the first company that came in. The second company knew exactly what they had to do.

I’m enjoying the service from AHS to an extent. But sometimes I feel like there's a miscommunication on their end with the contractor. At the moment, I'm still waiting now for an item that I turned in the issue with about three weeks ago. When the guys finally called me about my stove, I asked why they were just calling me when it had been two weeks after I reported the matter. They told me that they were just about to order the part since they just got the go ahead from American Home Shield.

I had several claims for my washing machine because it kept leaking all over the floor. Someone would try to fix it but they never really would. VIP Appliance was the first company that said that I had to get rid of this machine, and they were right. I got a new machine through them. They were really, really easy to work with. They were very friendly and on time. They listened to me a little bit more than anybody else did. They were the best repair company that American Home Shield ever sent out to me. Having American Home Shield gives me peace of mind that if anything pretty serious happens, it'll be okay.