American Home Shield Reviews

My AC was producing air but it wasn't as cold. We'd have it set at 69 degrees and it was like 85. So, the techs had to put Freon in it. And now, it's working great. I went over the phone with American Home Shield to have them get a contractor out. They handled it. I did the claim on the weekend and I did get a response within half an hour. A/C Pros had called to say they were the ones assigned, but they wouldn't be able to come until Monday. It was all right. I didn't expect emergency thing. So, they came Monday right at the time slot. They were very efficient. They were out of here within an hour and a half.

The pipes were leaking and the tech fixed them. AHS could do better about following up with me about service though. I had an issue with the company before this and it took almost six months. That's when AHS sent out these new techs who came out the next day. This warranty has saved us a lot of money, moving into our home. AHS had to replace some items. The customer service is okay. They get the job done.

Recently, I had some outlets that weren't working and I couldn't figure it out. Beacon Hill Electric came out and replaced some and told me exactly what was wrong. I had a breaker and I didn't know where it was. He showed me where that was. The other one was I didn't have the main power on one of the main breakers that fed the other breakers, and he showed me what he meant by that. The service provided was excellent. I couldn't be more pleased with AHS too. This is the second time that I've called AHS and both times, they've sent someone out as soon as they could. Both of the contractors that came talked to me and they just didn't fix the problem, they told me what the problem was and how to fix it. They were great.

The last time we had American Home Shield, it was kind of a nightmare. From one of the past times that we've had in our house currently, there seems to be a breakdown in communication between them and the contractors. We had Myers come out and do the air conditioner. We've dealt with them before and they're not easy to deal with. We had to track down the part that when I called them, they said it was in the warehouse sitting around. I said, “It’s Alabama weather. It's 100 degrees. Please get that installed. Why is it just sitting there?” They blamed American Home Shield and American Home Shield was saying it was Myers. We finally got that figured out and a guy that did come out and warrantied it for 30 days.

When I first called in the claim for the air conditioning unit, the initial people that were supposed to come down never came. They never answered my phone calls or text. I was unhappy at that point. I called American Home Shield and said, “I don't know what to do here. I can't get through to them. It's been over a week and they haven't received my calls or called me back.” Once they switched to this other guy, he came in a day or two. I was happy to have somebody there. He was very responsive. By the time he arrived, the AC unit was working but I didn't want to cancel the claim because I thought there might still be an issue. I paid for the service and had him look at it. But from what he looked at, he couldn't see what was the problem. He said if the unit stopped working again, to give him a call.

The tech from Kenneth Buggay Mechanical came out when the AC wasn't working. He was knowledgeable and he fixed it. I was worried that we would have to wait a while for someone to come and fix it but AHS tried very hard to get someone here as quickly as possible. It's a good investment. The $600 and some odd for the insurance is not too inexpensive and in the long run, if you have a couple of calls, you get that money back.

Submitting a claim is kind of hard sometimes when the reps are trying to hone in on the issue. I get that they have to determine if it was going to be covered or not so it has to be somewhat specific but it's hard when you don't know what you're speaking about. But I know it's necessary. Other than that, everything is very good. I'm very happy with the American Home Shield service and the contractors that we've had come here. The guy who came here and worked on the sink area was very knowledgeable and very personable. Also, AHS really comes in handy. Our water heater went out one time. It was a nightmare but it was made easier because we had them.

My AC was blowing but the air wasn't cool. The tech was very professional and the performance of the unit has been excellent since he came. I don't even have to turn it down as low to keep it cool. However I paid the home warranty, my monthly fee and $100 to get the tech to come out with some type of charge. Then, he charged me $375 from the contractor. I told AHS today that if I got to pay all of that, I might as well not have a home warranty.

We've had to call American Home Shield a couple of times. For the first contractor they were gonna send out when we had the very first issue, I went looking on the internet to see them and they had a very bad review. I called American Home Shield back and told them not to send that contractor out here. It took a little while to get the second person but I'm not going to have somebody that's rated a 1 on the internet come in here.

The air conditioner was not blowing air and the contractor came on the day and time they said they were gonna come. They were early and they fixed what needed to be fixed. My experience with American Home Shield was always good. But I had another claim for my refrigerator and now, I have been waiting for three months to get my refrigerator repaired. I was annoyed by that. At first, they said that they had to order the parts. The parts came in and I took off from work and waited for Sears the whole day to come and fix it. They never even showed up or gave me a call to see why they weren’t going to show up. I got in touch with them and they said that if the person didn't come back a certain time, they weren't gonna come at all. So now, they’re supposed to come back.

When you call American Home Shield, the wait on the telephone is a long time. I also had a bad experience with them. I called for when I wanted an electrician. My nerves were shot and I thought of canceling them as soon as I got the chance. I called and they connected me with somebody overseas. The woman had no fricking clue what she was talking about. She hooked me up with an electrician from Monterey down south. I told her, "This is far away. You need to have someone local. I need someone to come." She hung up on me. I was so mad.

I've used the service three times, and all three times have been fantastic work. I call in, and then within two or three hours, I get a call back. Somebody would schedule to come out and look at what I have a problem with. I recently had a garbage disposal issue. The tech came out, checked it, was bad, and put a whole new garbage disposal in.

When I have to call American Home Shield and the call goes to someplace overseas with a bunch of people that can't speak correctly, I'm very disappointed. I can't speak to a person in the United States that can actually speak. If I get too frustrated, I'll end up canceling the whole thing because I do not like to repeat myself. And if I can't understand what somebody's saying, I don't know what's going on.

I called the number, followed the prompt and the father-son team was here in an hour. It was wonderful. They came out because our garage door wouldn't go up or down. They turned a screw and it was done. They were the people we used at our old house as well, so I love them. I always tell people about American Home Shield whenever this kind of thing comes up. My brother was the one who told me. He's got three daughters and they all use it. My daughter lives in Boston, and she also signed up to have that going at her new house before they even closed on it.

The hot water wasn't working. The tech came quickly the next day and he was really good. My mom was very pleased with his work and professionalism. But for the last claim that I submitted when water was coming out of my ceiling, it took the techs a week to get here. I was not happy about that. My issue had to be addressed pretty quickly. I had to call AHS four times. Outside of that claim, they have been pretty good.

When I had a leak, it was very easy to file a claim with American Home Shield. I talked with an agent and explained to her what the issue was. Right then and there, she referred me to someone and told me who was going to be contacting me. A contractor called me later on that day and came the next morning at 10:00. That was really nice. The tech told me where the leak was and showed why it was broken. He even gave me advice on how to dry off the carpet. He was very accommodating and I was very satisfied with the work. American Home Shield is always reliable. This is the second time that I've called them and I'm not disappointed. They have never failed and I'm very happy with their service. I definitely am very grateful for them. I like the fact that it's somewhat inexpensive a month to have someone at your phone call to come in and help you out with whatever issue you have at the house.

I have a couple of properties that I rent out and American Home Shield had good pricing and it was easy to use them from Langdon. I have a property in Los Angeles, so we were able to use AHS there. I used to use the website often, and then it was unavailable for some time. But it was easy to navigate. I received an email regarding who was assigned to the request. I reached out to them, then we booked the appointment. My tenant texted me that the tech was finished. She said he needed to take everything apart and there was something loose in there, then put it back together. I've had some issues with some of the contractors that AHS sent to different places. But I'm happy with them because I keep renewing. In fact, the policies are coming due July 3rd, and I have to renew everything. I'm satisfied.

The service men who've been here were on time. They did an excellent job. So, we were very pleased. We used American Home Shield’s service for our microwave. Then our water heater was replaced. We usually call our claims in. Someone usually answers the call and then sends a repairman out within a day or so. I recommend AHS. It's been a great benefit for us. It's cost-effective.

There were two incidents since I started the service. The two times that I requested to get a supervisor, the first time, it took me two weeks. The second time, I never got a call from the supervisor. AHS also sent me a really young service tech to check out the problems I was having with the dishwasher. I kept telling him what was wrong and it was like he wasn't listening to me. I even recorded the sounds that that old dishwasher was making because he kept making excuses about not having it repaired and that he had to hear the sound when he was there. So, it took me three months to get a brand-new dishwasher. I had to waste my time taking time off from work for the young guy to keep showing up again. I had to take three times off for him to not help me here with the situation. Other than that, the contractor who came recently was very thorough and polite.

One of the racks of the dishwasher that make it so you can go up and down broke. So, the rack would only go into one position. The tech that AHS sent came out, looked at it and said he didn’t have the part. He would have to order it and he would get back to me. He went back to his shop and looked around. A couple of hours later, he called, “I did have the part in my shop after all. When can we come back and put it in?” He came back and put it in. It’s been fine ever since.

The fee is very reasonable. A lot of the thing is the $100 deductible, but it is what it is when you have to pay for stuff that could be a couple of $1,000. My recent claim experience was good. It was very easy to get through to submit the claim. Also, the contractor was very professional. They had their shoe covers ready, explained things easily, and fixed the problem.

When I call AHS, they always take my payment, and they put me in right away. The only thing is that they can get to your product quicker. It usually takes them about two to three weeks. Whirlpool came out for the refrigerator and it went perfectly. They were excellent. But we had problems when we had a claim for our GE washer. One time, the people that did the washer confused it with a dryer, but they fixed all of that and got it straight. It just took them a long time to bring us a new washer.

By the time I got home, everything was fixed and ready to go. We plan on using AHS here in the future.

I had plumbing come out because my garbage disposal went. I had a leak in my sink also. What they did was they fixed my garbage disposal and the sink. I had some other issues too. When I did make the call to the customer service back then, they asked me if I did have any more issues. I was like, “Yeah, I do. But I don't know if it's under warranty.” I've had the warranty for about six weeks. The issue was my sink upstairs. The stopper wouldn't go down. Then I had them check a bathroom, and that was okay. They checked my shower stall. All the water was not coming out of the shower stall, but it was coming down the bottom. Then the basement sink had a leak. It took the service people a couple times to come out here to confirm the leak in the basement. I had the water turned off because it was dripping when I even turn it. They had to turn it off from the bottom.

With American Home Shield, submitting claims is okay but a lot of times, as customers, we have to wait until after that company they refer do all their clients. But other than that, everything's okay. American Home Shield is something good to have, and I'm glad I have it.

The warranty has not covered some air conditioning problems I've had. I recently had an AC claim for the rental and I had to pay for coolants, the labor, and just the charge for them going out there, which I did not appreciate. That's supposed to be taken off if you have work done that you need to pay for. I had to pay $100 just for them to go out. AHS's service is okay but there's something better out there.

Working with American Home Shield and its contractors has been a great experience thus far. We're enjoying all of the opportunities to keep our home in tip-top shape. Recently, I submitted a claim for my air conditioner. The contractor said, “We can come out on your air conditioner this morning, 9:00 to 12:00 timeframe, would that work for you?” I told them that the time was great. He said, “Please turn the air conditioners off and the thermostat.” I said, “Okay. But it may be unbearable today in the house.” He said, “Okay. Our technician, Kenneth, is on his way over now.” He just replaced a part and everything is operating very well now.

I would absolutely recommend American Home Shield. Having them reduces the cost of maintaining the house. When I had an AC unit issue, the tech called me and said he was going to be out at noon. I called them back and told them that sounded good. They set the appointment up four hours early.

My dryer broke. The claim started May 1st. The techs who came out were from Lowe's. They didn't have anything on hand. 30 days passed and AHS couldn't get the part so I bought a new one myself from Lowe's. AHS cut me a check back for everything. One thing I didn't like was that I had to call back to inquire what was going on. I’ve had other repairs, but those were nothing that they couldn't fix. This is the first time I've had something like this happen where I got a check for it.

I liked A&R Appliance Repair a lot. We did a virtual look at what was going on with the washing machine and they realized what the issue was. It eliminated a lot of time. They were able to just get the part and fix it. My repair requests with AHS have been done right away. They keep me abreast if the part is out and they can get it. They keep me informed.

For my first experience, the online claim process with American Home Shield was very easy. The schedule was accommodating, and I felt like I didn't have to wait very long. The tech came in and fixed the problem. Everything was put back in place. So, it was like he was never here.

I have American Home Shield on my house and on my mom's. It's been very pleasantly good and we are in good shape. I recommended the home warranty to a friend at work yesterday because something has changed over the last couple of years. I had the home warranty in the past and I can see that there has been an improvement. The customer service has gotten a lot better as far as the contractors go.

The contractor was on time and good. They replaced the compressor in my refrigerator, and that fixed the issue. So everything right now is working good.

When the plumbing was leaking, American Home Shield was very helpful to me. A tech came and fixed most of it, but he still got to get this other part and come back.

I filed the claim with AHS. The technician came. I explained to him that when I called in with American Shield, that they had done a video chat with me, so I was able to show them what was going on with the washer. So when I asked him, “Did you get a chance to watch the video?” The technician said, “No. We didn't get any video.” I said, “Okay. I'll just show you what's wrong with the washer.”

AHS's website could have comment section so I can say why I'm requesting service and the contractor would know exactly what he's going to do when he comes in. I was requesting an AC tune-up and there's not a clear option for that one. Originally, the contractor thought it was an AC repair because that's the only option AHS has on their website. Other than that, the tech came as scheduled and he was really professional. He did his work and gave me some options and recommendations. The whole experience was really good.

The gentleman from the contractor was very professional and very timely. He assessed the problem, which was the flushing mechanism on a toilet, and he fixed it. Aside from that, I'd rather speak to another person whenever I have a claim with AHS and it works. So I'm pleased.

I did the claim online to American Home Shield and it was very simple to use. It asked me what type of refrigerator and icemaker, and I had the model number so, I filled all that in. Then, Pro Appliance, the contractor, called and they asked if it was an indoor icemaker. I said yes and they asked to schedule a video initially, to see if they could troubleshoot it before they come out so they would know what part to come out with. They had me run a diagnostic. There was a switch that I flipped that would start the cycle and it started leaking water everywhere. The repair guy said I needed a new icemaker. It would be three to five days to order the part and they sent me a text message that they were scheduled to come out between 12:00 and 3:00 on such and such day. It said, “Type Accept to agree,” and I did. And they were here at 1 o'clock and they were in and out within 20 minutes. Since then, the icemaker has been working fine.

It's way better calling American Home Shield. Their customer service is pretty good most of the time. They could improve on the follow-up, though. As far as the technicians, they're straight to the point. That's what I like. I don't like flowery words. They tell me what needs to be done and what they need to do. They're professional and they did the repair the first time the right way. I sleep better at night having the home warranty. I was very satisfied with AHS. I had my money's worth.

The tech that came out for my AC was very helpful and knowledgeable. I asked questions and he was very upfront with me. I was asking him did he think I needed to replace the unit because I liked the work that he did and did he think it was time for me to replace the unit. He just told me from what he saw, it was just this component and not the entire unit. So he didn't think that that was a road that I needed to go down just yet. But if it was, he would be more than happy for his company to do the work. He was very professional, but at the same time, very friendly to talk to. A lot of times, technicians come out and it's like, “Why are you asking questions? Leave me alone. I'm just here to work.” But that definitely wasn't the case.

I had refrigerator problems since June 16th. So, I called American Home Shield for service. They sent Sears out to work on the refrigerator. The guy said it was fixed. I went to work that afternoon and when I came home, the refrigerator’s leaking water. So I spent the entire next week calling American Home Shield and calling Sears. It took about 45 minutes for each company to even get somebody on the phone. Then when I did, they were not helpful. They kept rerouting me to other people]. It was a blame game. We called Sears, so Sears called American Home Shield]. I couldn't get anybody on the phone. I probably spent 10 hours on the phone just trying to get Sears to come back out. So a week into it, I broke down and cry. I called my real estate agent and said, “Do you have an inside rep for American Home Shield? Because I can't do this anymore.”

The unit was blowing air but the air that it was blowing out was not particularly cold so we made the claim to American Home Shield. We have had A & C Heating & Cooling come out for a furnace issue on our home, and we happened to particularly like their service. There are multiple contractors in our area that American Home Shield contracts with and when we specifically requested A & C Heating & Cooling, American Home Shield assigned them to us. It was amazing to me that they would do that rather than just taking the next available contractor on an assigned basis.

One person came in and told me that I needed a new fan and my son needed a new light. Then One Way Electric came out and all it was, was a switch. The repair guy was wonderful and I’d use One Way every chance.

When you shut off the water for the toilet, the valve that comes from the wall and goes to the toilet wouldn't shut off. It was at a very low pressure and kept dripping. The contractor came out and fixed the valve. I had another claim that I filed for my refrigerator. The first time the contractor came out, they fixed some stuff but the ice machine still wasn't working. There was no way on the website to reopen the closed ticket and I wasn't about to pay another $100 deductible for something that wasn't fixed the first time around. So, I called them and they fixed the problem. The one lady that I spoke at American Home Shield was very helpful and said that she was going to make sure that it was a top priority for the refrigerator to get fixed again. They’re good.

The customer service at American Home Shield is always professional, helpful and courteous. I had a dryer drum issue that had to be fixed and it took a little longer because they had to order a part but the overall experience as far as the service was excellent. Having a warranty gives a little bit of security knowing that you have organizations such AHS that can support someone or families in the time of need. AHS has been doing a phenomenal job.

Everybody from American Home Shield was timely and the feedback was instantaneous. There was a couple days delay in getting a serviceperson here, but that's because it's that time of year when the air conditioners are having issues. The claim submission was very easy to do. I've done it online twice now and everything has worked flawlessly. American Home Shield has been around a long time and I've never heard anybody have a problem with them.

The interaction that I had with the contractor went all right. I will recommend my friends to AHS.

I love American Home Shield's website. Everything's easy to use. If you have an issue, you tell them online and within minutes, you have a contact and somebody’s coming to see you. If you don't want to deal with people, you don't have to. I did a claim for our air conditioner as it wouldn't come one. Everything was great with the contractor we had and they fixed the air conditioner. We found out it was just the switch. The repair was perfect. We were burning up and the contractor came out in the nick of time. I'm telling some people to get American Home Shield.

When submitting a service request, sometimes you get lucky and you get somebody who speaks clearly. But I had one lady and I could barely understand her and I heard chickens in the background. It was a little weird. Still, the contractors did everything with respect and American Home Shield has been good so far. I’ve had three claims in total. The first one was good, the second one was terrible and the third one was great. The one with At Your Pool Service went smoothly. The tech and I had a little hiccup at the beginning but when we figured out what was going on, from that point forward, everything went smoothly. He was on time and he knew what he was talking about. So, I appreciated that. It was a pleasant experience compared to my last one.

American Home Shield has been very professional and helpful. Every time I needed them, they sent a repairman out on schedule. Their product package is a very good one and they live up to their promises. I'm not at home all the time and my wife's at home by herself. This is an easy way of making sure that she's taken care of. The products and appliances in the house are under warranty so that she makes one call and everything's taken care of.

The temperature of the HVAC unit in the attic was off. There was some clogging in the drain and there was water leaking in the over drain pans. The tech took care of everything that needed to be done and it works fine now. He did it pretty quickly and he knew exactly what he was doing. I had another claim which was for my dishwasher that wasn't draining. The hose was clogged up and the tech unclogged it. I also had an issue when my HVAC wasn't cooling. It needed some Freon and the techs fixed it. AHS has been really good about getting people out in a timely manner. So I've been really happy with them. I would recommend AHS to anybody.

I've been having great service with AHS. They cover multiple items. The last claim I had was for my stove. I called their number and there was a short wait but it went well. MS Appliance came out and their tech was good.

AHS was very quick to make sure that I was satisfied with the work. I had one incident with my oven where the same thing kept breaking. They tried to repair it but they had to rebuild the motherboard. They brought that motherboard back and installed it. It worked for a month or so then the motherboard went out again. The techs ended up having to speak with another manager and they made the decision to replace the unit. So, they replaced it and I was really grateful for that. This latest claim for a GE dishwasher, they were very quick to send out a contractor. In this case, it was a GE contractor. They didn't have to do that but that was very good. The quality of the new stove and dishwasher that I got is very good.

The service provided by the tech that came out was excellent. The fan motor of the refrigerator was not working and he repaired it. Everything was very quick and it was taken care of both on American Home Shield's part and the repair person and made everyone happy. Didn't lose any food.

Once somebody showed up here, everything was wonderful. But with the first person that AHS assigned the thing to, I waited a week and didn't even get a phone call. So I called AHS back and they sent somebody else. The contractor said it would take two or three days before they could get here, but at least they called and told me that. Then they fixed the issue. Two weeks later, the guy that AHS assigned it to the first time decided to call to see if I needed any help. It was five weeks after the job was first assigned to him. Despite that, American Home Shield was very good and the people that were eventually assigned to do the job took very good care of me and were very polite.

I would recommend AHS. It's something to definitely have and it works for us. When we have something that goes out, we call AHS and they're pretty active about it. The techs come not even a couple of days at the most. Last year, it took long because of COVID, but this year, when we had a problem somehow, it was right away and the techs got here and looked at it. They figured out it was working correctly, or if it wasn't, what was the problem and they had it fixed correctly.

The contractor came out for the AC a couple of days after I called the home warranty company and it went well. American Home Shield does a good job. They respond and send somebody out. They fix what I need and I don't have many issues with them.

The fan was not coming on. Submitting that claim was easy. The tech did a good job. In all the time that I've had American Home Shield, they have done an excellent job.

We have been without our washer for more than 30 days now. The service man came out to fix it after the wrong diagnosis and waiting 2 weeks for parts. Now online our service request shows "Complete" and we are still without a washer. Numerous calls have gotten the same response each time. This is just about the worse customer service I have seen with a company.

The AC wasn't blowing cold. And the Freon line was sweating until the point it went back and froze. I had to get the technician back out there and I had to submit another claim because I had no contact numbers for American Home Shield. I had to pay the second $100 just to have to talk to somebody to have that $100 removed. It was just the idea of I even called the contractor and it came back to the point of, “We'll come back out because it was under the 60 days.” Other than that, having a home warranty alleviates crisis management.

The air conditioner wasn't coming on. I made a phone call and American Home Shield scheduled it for me. They asked, "What's the problem?" It was automated. I just said AC, and they went ahead and schedule whoever the company for the repair. They just told me I'll be contacted. They didn't let me tell the company what the symptoms were. I got an email telling me the company name, the contractor, and then they will contact me. That's it.

In the last four months, American Home Shield has come out when I had issues with my appliances. I've been able to replace all of them and American Home Shield provided reimbursement of the cost. Overall, it’s been great to have the service and I’ve had them now for 20 years. It’s well worth the monthly fee and the service fee and it’s always been cost-saving to me.

I put in a claim to Home Shield for both our AC units. One is for the downstairs and the other one is for upstairs. The guy from Advanced Air came out. He came into the living room, checked the downstairs unit and said that it was working okay. But he had to replace the thermostat. Then he went to check the upstairs unit, and he said it was working fine. But he never came upstairs to check the thermostat. He told me to just put it on to 59, make it really low, and he said that it was working. But the next day, it was still hot upstairs that night, and the thermostat was reading 78 degrees. When I called back, I must have been on the phone with them for a total of five hours, trying to get Home Shield to send the guy back to fix the upstairs unit.

American Home Shield is very reliable. They do what needs to be done and they're responsive. Also, the people they send are always very professional and get the job done quickly. Air Design AC & Heating recently came out for an AC tune-up. Then, they found that Freon was low on one of the units and something had to be replaced. They were fine.

My wife did a claim for the washer that wasn't spinning. Our interaction with the technician who came was a minute’s worth or so and we've never had any issues since the repair.

There was a fan switch that was not working and I had a light switched where one of the three-way switches was clicking and buzzing. I did the fan claim online first and then followed up with a phone call. While I was waiting to get that scheduled, the light switch went bad. AHS said they would take care of them both at the same time. The contractor was excellent. By the end of the visit, everything was great. It was a very good experience with AHS.

My washing machine would not go through its cycles. The tech was excellent and he got the issue resolved that day. I've been with AHS for 17 years and they've covered everything I've needed.

My AHS warranty provides coverage I need when I need it. I felt good about submitting a claim. A tech checked my AC unit. Professionalism was good. I recommend American Home Shield.

The fan seemed to have shorted out and was not functioning. A1 Electrical was excellent when they came out. The fan needed to be replaced and it was just a matter of having to reschedule when we got another replacement and all that.

I had a ground fault receptacle that kept faulting and I couldn't figure out what was going on. I paid American Home Shield the $75 to make the house call. I had no other out-of-pocket. A guy came out, looked at the issue, and reset it. Come to find out that when the rain comes, there was moisture getting into a receptacle that I didn't even know about. That was causing the ground fault to trip. The guy got it all straightened out for me and got it fixed. It works fine now. I was pleased with how it came out. I just wish that I had known I had that other receptacle. I probably wouldn't even call the guy. I'd probably just put a new one in there.

There have been times when we've had to wait a long time online. But that hasn't happened in the last request we've made because we were able to do it on the automated line online and AHS scheduled service. We really liked Greenway Home Services. The tech did a great job and put some Freon in our air conditioner. Greenway also replaced our ice maker and that went really well.

The guy came out for our AC and he went down to the furnace. He found the issue, said it was a circuit board. He fixed it right up. We also had a small gas leak. But that was our fault because we bumped the gas line. They came out, patched it up and they were gone in a few minutes. They fixed it fine. Everything was good. AHS is doing good.

The contractor seemed to have fixed the issue with the washer. My tenants said everything went very smoothly. I also have American Home Shield for the house that I own. I've had a good experience so far and I wouldn't have carried on any coverage into any other properties if I didn't think they were worth it. They are quick to answer back. There's only so much they can do ‘cause then it’s left up to the outside party that’s helping out with the claim. But everything up to what they could do has been perfect.

The people that American Home Shield has sent out have been great except for one time last year. It had to do with the air conditioning. It just didn't work out because the first time they came out, they didn't fix it, so they had to come out again. It was during the summer, so it was inconvenient. Then, American Home Shield sent somebody else out and they fixed it. So, it was fine.

The ceiling fan needed to be repaired. I alerted American Home Shield via their website. It was very user friendly, and I was given the name and phone number of who was going to come out. All County was great. He’s sent out before and he's always solved our problems. He was at my house before I was notified that he was assigned. I put in the claim late one evening, and he texted me the next morning at 7:45 and asked if he could be here at 8:00. So, he was out before I was alerted that he was assigned. I talked to him and I watched him do this work. A screw had come loose inside the ceiling fan and the blades were loose. He said it wasn't the typical fan where you could just loosen it and pull it down a little bit and work on it. He had to actually take it completely off the base. The repair helped a lot. It's been unusually hot up here and we have no air conditioning. So now, the fan works.

Last year, I had the AC unit replaced. A company came out and they just jury-rigged the job up and put a whole new unit in. They told me I needed $500 to pay for the modification. But I came to find out that they did absolutely no modifications. They used a lot of the old parts, like the condenser coil, which was 17 years old. They did illegal modifications because they were running new refrigerant and half the system is the old system. So American Home Shield sent out TNT to work on the AC. It's still not fully done. I've talked to TNT and they told me that I needed to have them go back out there, so I've got to get on the American Home Shield website and get that taken care of.

This is the fifth week that somebody is supposed to come in here to fix my ductwork and it hasn't happened. I already paid the $100. I already made four calls to American Home Shield to try to get a guy out here. I spoke to the people that were hired to do the work and their guy was going to be here on a Monday. I was out of the country and he never showed up. American Home Shield is supposed to take this up to the next level and nobody has done it.

I like American Home Shield. When my refrigerator went out, submitting a claim for it was great. Everybody was real nice. They took care of it. The company that they sent out was really effective. It just took a lot longer for the part to come in, but there was nothing they can do about it. I've had AHS for years in a couple of different houses, and it's saving so much money. I thank God I had them.

The tech came at a reasonable time. Even though it was a holiday in between, he came the next day after the holiday. He pinpointed the problem and partially fixed it. But he has to come back and fix the rest of it. Also, AHS is paying for the parts but I gotta pay for the rest of the stuff. I didn't know that was in our contract. Other than that, AHS is a good warranty company. But, you gotta read the fine print because from the first time I started dealing with them 10 years ago, things have changed. They've tweaked things that they're gonna pay for. A lot of things that they used to take care of, they don't take care of anymore.

We got our dishwasher fixed probably three months after filing the claim and that was all due to Sears plugging it up. They were horrible. They couldn’t get the part and every time I called them, they were trying to sell something. They were using American Home Shield as a way to sell something else. American Home Shield ended up sending Whirlpool out and Whirlpool had Diamond Services do it. They did a great job on our dishwasher. We had an issue with the AC too. There were some debris blocking something that was creating a water. It wasn't doing it right and was making a mess. A contractor got it working and we’re all good.

We didn't have any air downstairs. When I initially made a request, I didn't hear anything for about two days. Then when the tech called, he didn't come out for another three or four days, so we were out of AC for almost a week. But other than that, everything was fine. He came and we got air that same day.

I had a hot water tank that was leaking. Getting to do the end result can be a pain in the ** talking to these people on the phone, who really don't understand what's going on. They're just order-takers. After talking to American Home Shield, their tech came out and they said it was leaking. And within three days, I had a new hot water tank put in. I had another claim a month ago when my dishwasher went out. The technician came out, identified it was the motor, and within a week, they had a new motor, installed it, and the dishwasher works fine. I was very satisfied.

I was feeling really great about American Home Shield until recently. I had an issue the other day with my hot water heater and I haven't heard back from them. The plumber that they sent out told me that they likely wouldn't cover the part on my hot water heater. They've been slow to communicate any information with me. The original issue was that there was a thermal coupler that had gone bad on it. I paid my $75 and AHS sent out an electrician. He changed out the part on it but apparently, he didn't hook or tighten something that was supposed to be tightened on the hot water heater. A gas leak developed as a result and I had to call Pacific Gas and Electric who provides my gas service. They sent a technician out and he said that there was a gas leak and he shut it down.

Some of the people sent out by AHS can't speak English. Some of them don't do the thing right and we have to call back. But they straighten it out eventually. Recently, I was having trouble with my shower where the faucet wasn't working. It took a while for the contractor to get a part but it's fixed now.

With my latest claim, the garbage disposal was leaking. The tech came and put in a new one. The previous things have been a nightmare. If it's anything that costs more than $200, it's your fault. When I went through nine million questions, knowing that at some point in the next couple of years my air conditioner or heating was gonna go out 'cause it's 50 years old, the agent said it's all good until it actually breaks. The contractor reported to American Home Shield that it was broken. It was my fault because it wasn't maintained. Okay, it was 50 years old. I was pretty sure it was maintained. Then I got a letter stating that until I replaced my unit, they won't send me any money. Then, they bend you over and screw you. So, I'm getting less than $1,000 for something they should have completely replaced based on what their contract says and what their agents say.

I paid for a service and it worked when I needed it for my air conditioner. A technician came to my house, did the job that he was supposed to do, and left. I was, as a result, happy.

I had some faucets that were leaking and the contractor fixed them all perfectly. Aside from my plumbing issues, American Home Shield helped me with the HVAC and I had a locksmith. I also did two claims for appliances. I had no issues with any of the contractors. American Home Shield is worth it. They take care of what needs to be taken care of.

Below are all calls I made to AHS. One is a call-back from AHS after I waited 50 minutes on hold.

I contacted them for my elderly parents' home AC. They are the warranty provider. Contract #**. They sent out Beaches Air which has 1 star reviews. First tech said he couldn’t do anything. Second tech said was not experienced. Third tech said needs coil. Then when I asked when coil coming they said first I had to agree to refrigerant at $2800. Called AHS several times to get straight runaround, even on Facebook still got runaround. AHS then sends out Total Air- he seemed to know the most. Agreed needs a coil, said refrigerant should be around $1400 maybe. Why would we pay that much for refrigerant when new units are less than 4K. This company is bad. It’s been 3 weeks and I still have no AC for my elderly parents.

A/C went out and the vendor they dispatched has no appointments available for 2 weeks (they are sending someone from Eugene, OR when we live in Salem, OR). Our temps this weekend will be in the 100's. When I called and asked for someone to be here sooner the rep told me that if they tried to dispatch to someone else it could delay the process even further. This is the script they are provided because the rep I spoke with yesterday said the same thing, they both even said "just as a heads up, it can take longer". I offered to find someone local and be reimbursed and she said it doesn't work that way. The rep also refused to let me speak to her manager. Their customer service reps are very unhelpful and could care less about our situation.

I needed some work done on my electricity. It looked like the lights weren't working in three of my home's areas so I had to get somebody to come out here and fix them. Had I known how simple submitting a claim was, I would have done it sooner. But I liked that it was automated. The contractor was very fast. It took them five minutes to fix the problem, maybe less. Everything has been great. I would recommend American Home Shield.

In summary:

The beginning of service with AHS wasn't good because I waited six months to fix my refrigerator. I started in October and the techs had the appointment in January. We were sick with COVID though and I didn't want any visitors to come. They came in March but they didn't fix the refrigerator well so I called again and I asked for more service. Two months ago, they finally fixed it. Now it's working well. I got AHS from a referral because one of our friends was saying AHS fixes very well and even if they couldn't fix their refrigerator, they give a new one. I tried AHS because I had the same issue but it didn't work for me. I had to wait a lot.

I called American Home Shield for the air that wasn't coming on. They gave me their contact info for Blue Sky and told me when they were coming out. The technician came when he was supposed to and took care of us. He had everything with him that he needed and didn't have to come back. We needed a new thermostat to solve the problem and so far, so good. The only thing I don't really care for is American Home Shield just raised my rate. It used to be $40 and something and it went up about 20 some dollars.

American Home Shield was recommended to me through a family member and I would recommend them too. Recently, the icemaker wouldn’t make ice and they replaced it. The contractor was timely and professional. The icemaker was making ice then it stopped. I scheduled another appointment but it started working again so I canceled them yesterday.

A tech from A Water Solution came out for the spigot for the bathtub and the kitchen sink. I haven't had any problems since he came out. I love American Home Shield. I'm always telling people about it.

I had a leak in the bathroom, and the tech did a great job fixing it. I called the claim in to American Home Shield. It is now a simple process submitting claims. It used to be difficult because I've had to wait in line for two hours. But now, it's really quick. I've been with three other home warranty companies, and AHS seemed to be the best. So, I would recommend going with them. Their coverage is better. I had a hot water heater that went out, and the other company I had wouldn’t cover it. AHS would.

The AC at my rental property was not cooling that much. The techs checked and they had to add coolant. But that was not covered so I had to pay out of pocket. AHS is really good and their claims process is straightforward. But, the techs were not able to diagnose my dishwasher's issue the first time they came. The third time, they got the diagnosis. It was during the COVID time, so the parts were not available. It took them three weeks to fix the issue.

American Home Shield's website was very intuitive. Submitting the claim was easy. The contractor was very communicative. The person they sent to swap the locks did a good job. He was sociable too. He treated my house as he would treat his own, which I think was important and sometimes, it's something that doesn't always happen. I would recommend them. Everything was great.

The technician got right to the problem. He told me exactly what was wrong, what he was going to do and how much it was going to cost. I asked him questions about a replacement and he told me I probably still had two years left on my compressor. He was fast and professional, and I was very impressed. So many of my friends are single women like I am. I tell them, “You don't have to worry about going through the phonebook looking for something. All of these people have been scanned.” I had problems having to have my air conditioner fixed and the contractor told me it would be two weeks. I called up American Home Shield and they said, “We're dropping that person and we'll have someone contact you.” Within an hour, I had another person. That day, the problem was fixed.

Affordable Comfort and Construction contacted me on a Monday morning. I told them that my air conditioners were leaking water from the ceiling. They came out that same day or the next day and I was at work and my mom stayed at my home. They told her that something was clogged up. They unclogged it and they left. I was thinking that solved the problem from the water dripping but I could still see some water marks in my ceiling. Two or three weeks later, it started that dripping again. I called American Home Shield back on June the 20th or 21st and told them that it ain’t even been a month since Comfort came out the first time and it was back leaking water. They emailed that company. It took them two or three days to respond to me. The guy called and made the appointment for somebody to come out and check my AC unit again.

There was an issue in an upstairs toilet where some things cracked inside the bowl part and some of the parts that pertain to flushing. It was kind of squirting water everywhere and the contractor fixed that. The other issue was a kitchen sink problem where the water wasn't coming up through the spigot and they replaced it. But I have to call them back because the spigot’s already dripping. But overall, having a home warranty gives great savings. In this case, I had two issues and it was one call payment. American Home Shield also covers larger things if something happens to my air conditioner or heater, water heater, etc.

In the bathroom, the new washers didn't work and the whole faucet was deteriorated. Then the aerator of the kitchen sink was broken and it cracked off. It was very weird. I kept putting glue on it and finally, it wouldn't stay on anymore. It was frustrating because every time I'd do dishes, that thing would fly off and it looked so yucky. And when I’d use the dishwasher, all the water would squirt out, so I couldn't use my dishwasher.

American Home Shield is fine. The actual installation, we've ran into a couple of issues, so wasn't particularly happy with that. When AHS set up the date, they came out. And when they opened up the dishwasher, they discovered that it was damaged. So, had to wait a couple of more weeks before somebody came out, and they scheduled another date. And they said, “We're gonna be here between 3:00 and 6:00.” By 7 o’clock, no one was here. So, we had to call. And they said they had a flat tire. They came back the next day after the flat tire, and they fixed it right in the morning. They were very prompt and professional. They did a great job. So, everything got done. But if you're gonna say 3:00 to 6:00, be there between that.

American Home Shield has come highly recommended to us when we started in rental properties because you never know when things are going to break. Usually, the cost of having something fixed is far higher than what you even make annually in a rental property. That's the reason why we have one for our own home and we would recommend to all our friends too.

The air conditioner wasn't working at all. Three Brothers AC came out and fixed it. They found some burned wiring and replaced it. It's working good now. American Home Shield is doing good.

During the quarantine years, there was a problem with communication at the AHS phone. They didn’t answer for a while. But things got ironed out and it took a while. Lately, I had a couple of reasons to call and everything was very timely. We had an electrical problem that was a little complicated. We got it taken care of. The warranty didn't cover, but they found us an electrician that got the work done. We also had Comfort Pros come out for our AC and they knew what they were doing. Everything went very well and we were happy with them. Having American Home Shield service is peace of mind. When you move to a new area, you really don't know people, you don’t have that network. So, we appreciate that.

I liked how efficient the technician was. He was on time and called me when he was coming, which is a rarity. He was there for an hour and fixed the AC. He gave me a great tip about my air conditioning system and how to keep it at the same temperature all day, which has worked wonderfully. It was all good experience. I always recommend American Home Shield. Nobody ever takes my work advice, but I've been a longtime customer. I'm a little disappointed in the price hike though.

American Home Shield seems a good product. When my air conditioner quit working, the rep said that the person who would do it would call me. He called me, came out when he was supposed to, and fixed it. I was happy with it.

I call American Home Shield and tell them what the problem is. They pick a vendor who comes out and fixes my issue. Once they call the vendor, the vendor then calls me and asks me what is the best time for them to come. If I say right now, they’ll shoot over. If not, I pick whatever time is convenient for me. Recently, a technician came out and changed the lock on my doors. He was very thorough. Before he started, I went around with him. He showed me exactly what he was gonna do and gave me all the details. Now, we’re very relaxed and more comfortable knowing that we have the only set of keys to the property.

A couple of years ago, we had some pretty bad companies come out. Also, there was always a bit of a language barrier and not fully understanding what I'm was asking or what I needed. Other than that, the setup online was really easy. In recent years, the people that have come out have been more knowledgeable and helpful. Recently, we had an issue with our water heater. The techs replaced it but two hours after they left, the heater broke and released water all over the basement. It was a struggle trying to get the tech to come back out and take blame for it.

We had a claim for a gas range that was not working and there were some issues with that. Three technicians came and they refused to work on the appliance. Finally, somebody who could work on it came and they figured out that the gas range was not repairable. We have authorization from Home Shield to replace it and that's working out okay. We are now looking for a range. We haven't zeroed in on finding one that's within the price range that Home Shield will approve but we're getting close. As soon as we buy one, we'll send a bill to Home Shield to get reimbursed. Aside from that claim, we had quite a few repairs. Home Shield's service has been excellent and I'm very satisfied. As the homes get older, having the home warranty saves you from any big expense all of a sudden.

American Home Shield has been worth it. I have three plans in three different houses. On one of them, I've used it enough of times that it has paid off. It's a good plan to have though it’s a little bit high on a monthly basis. I pay $75 a month for each plan then I pay $100 for each service call. So if I have a contractor come out once a year and I pay $75 a month, it's kind of an expensive call. But it's better than having to come up upfront with it. Recently, I put in a work order for my outlets that weren't working. The guy that came to my house was awesome and I was satisfied. However, when I have to put a claim in, I dread it. When you call and try to get somebody on the phone, you wait forever. It's ridiculous.

When our water heater went out, we paid the initial fee, and then after that, everything was covered by American Home Shield. We struggled at first because Texas suffered a freeze in February. A lot of things were going bad for everybody and many contractors were occupied. Our water heater had to be replaced because it was cracked, but it was backordered. We still had water, but it was leaking in the garage. Once the contractor got here though, he was amazing. He was absolutely professional and communicative. He would communicate when he was on his way. American Home Shield is a great service. We unfortunately remodeled the house afterwards, completely, so a lot of the things that they would have covered didn't qualify anymore.

My garbage disposal was leaking, so I called the American Home Shield. They sent somebody over, and they fixed it the next day. I've got a new garbage disposal. I had some other damage, but that wasn't covered by American Home Shield. I need a new cabinet but the company who installed the new garbage disposal had somebody coming in an hour later to take care of the other problem. I had the garbage disposal removed, so they did an excellent job. It was clean. They didn't leave any dirt. I'm very satisfied.

I have three electric heaters high on the wall with a fan. The two-bedroom ones did not work so I had a technician come out. He turned on the thermostat, held up a fan to the heater and said they work. He said they weren't broken. I couldn't get any heat out of them but he evidently could. Plus, he took one of my lightbulbs. He said I didn't need it and left. It seems to me he should have given me something but he just went out the door with my lightbulb. I don't even know who he was or what company did he represent. He was prompt and texted me saying he would be here but he was very unprofessional and evasive.

I called in for my furnace not working and my ductwork and American Home Shield contracted out Lays Heating. Got the name and number off the AHS website. I gave them a call and they didn’t answer right away. Finally, they ended up calling me back. The tech came down to look at the work and said he'd give me a call back about the next day once he gets approval. I haven't heard from him since and that was a month ago.

I had a leak from my vanity down to my downstairs. Dockside Plumbing came out and they were very rude. They said they couldn't determine the leak until I removed my vanity. That's the whole bathroom sink. I did it as they stated. They then said that it was not normal wear and tear and that the people that removed the vanity broke the pipe. That was insane. I had the leak before they even came out. American Home Shield had to realize that I couldn't get behind the vanity and damage anything. Dockside said they sent a report. How do I even trust the report that they sent back? If they're saying it’s not a normal wear and tear, what is it?

Our ice maker broke shortly after we moved in so we had a repairman come out through the warranty. I did my claim online and it was easy and straightforward. The repairman was fine but the job isn't done yet. They had to order some parts. I also had a claim before this. Everybody was professional and on time. Everything good.

We were having an issue with the dishwasher. It was addressed wonderfully. American Home Shield did a great job. We had water spilling out in the rinse cycle through the air gap and needed to get it fixed. And the gentlemen that came was great. He did his due diligence. We have only moved in for a month so the hose was plugged up by the previous owners with food for a long time. He fixed it, so we're very happy. You pay for the year, and there is a charge for each service that you call that you make to AHS. They dispatch somebody. And there's no payment to be made. It's all done through your policy.

I called American Home Shield and needed someone to come out. I had an issue with the toilet and they sent somebody out. He changed the flappers but the toilet was still running. When I called American Home Shield back and told them that I needed somebody to come back because I was still having the issue, they gave me the runaround. They said that the initial person that came was not in my area but I had to use that same person. So I made two or three calls trying to get someone to come out. Finally, I got somebody on the phone that said, "No, they are not in your area so we're going to have to send somebody else out." The thing with American Home Shield is if they can't fix it, they will replace it. They did replace the toilet but it took several calls for them to do that.

The tech from Plymwr Plumbing who came out recently did well and there have been no issues since the repair.

Our left back burner had a burning smell to it and it wasn't working properly. The repair guy came out and looked at it. He said it was burning on the back of it and he changed some electrical conduit in the back of it. It works now because at first, it was burning if you turn it on. It's not an electrical burn anymore. But now, if you turn it on medium, it's either low or high. It's not gonna go from two, three, four, five, six, or seven. So, it’s still not working properly.

I'm not happy. Everybody that tells me they have American Home Shield and has had a problem is very unhappy. American Home Shield tells you they're going to come fix stuff but they don't. They have an excuse about they can't find parts or they don't do this or that. It needs to be more clear about what is not covered and what their limitations are. The people that finally come out are excellent but my experience has been that they have to okay every single step with American Home Shield and it takes forever to get parts or replace anything. If you can get an American agent to talk to you, then you're fine. But when you call about replacement appliance and they call you back with somebody that you can barely understand, it's not very good. They finally got a plumber out to my house after three weeks and I'm still waiting on a refrigerator and June 9th was the original call on that thing.

My husband and myself have had American Home Shield for nearly 9 years. They pretty much do what they say they will when a service call is either sent in by logging onto their website or by phone call. But over the course of the past two to three years, we have had a few issues with them. Number 1, I am on oxygen at night plus several hours a day. I also have other medical issues as well as my husband. They have been aware of this since the beginning of the contract. Air conditioning is part of easing the symptoms for both of us. So when our A/C went out a couple of times over the course of the yearly contract, We called for service and every time we had to wait anywhere from 3 up to 5 days before seeing a repair/service provider to come out and fix the problem! Living in Southern Arizona, temperatures can reach up to 115 degrees.

The claim for the dishwasher was addressed very well. It was an issue with the drain connection and was solved rather simply. The technician also found some other issue with the motor of the dishwasher which I haven't seen. He ordered a part, came back in time, fixed it and didn't make a mess in the house. The third incident I had was an electrical issue. The first company American Home Shield sent was terrible. The guy just came in, did nothing, and left. It was a very difficult two weeks until they were convinced to send a different company. I called the center maybe six times. Every time, I had to explain the issue from scratch to the customer service rep. They kept repeating everything was fine. They still had to give more opportunities to the first technician. I had to resort to Twitter and Facebook and start reaching out to them through that way until they were convinced to send a different company.

AHS is up and down sometimes with what the warranty doesn't cover and certain things concerning the AC. Like if I need Freon, I gotta pay for that. They are nickel and diming and sending people back and forth. They gave me such a great sales pitch but there's a fine line with it that's trickery, just to get my service and telling me you're covering everything. And I'm like, “Well, this would be a benefit for me and my family, that I don't have to worry about overhead if I could pay monthly to get a service done."

When we had a leak in the bottom of our tub, I phoned in for a claim number and the reps were very prompt and clear on everything. The repair company came out and everything was excellent. It solved the problem completely.

I've just used American Home Shield for my air conditioning unit. I figured out the issue and told the tech that it was probably an easy fix. But the tech still looked through everything else. He was professional, knowledgeable and he jumped right in. Then, he replaced my thermostat. He said it was going out so we would replace it right then. AHS is working pretty well for me.

I had a good experience with my recent claim with AHS. Bay To Bay Appliance Repair was professional when they came out and got right to the point and fixed the problem.

A contractor called me right away to schedule the appointment for the water heater that was leaking. They were able to work around my schedule. They let me know that it was pretty much broken and I needed a new one.

I'm very happy with American Home Shield's service. I called them and told them that the air conditioner was not cooling. They sent out a contractor and he repaired it. I had to wait a day or two for him to come. But he repaired it the day he came. I had a plumbing repair done last year and I was very happy with it. AHS responded and repaired everything. They seem to be reliable. And the contractors that they send are knowledgeable.

Recently, Medallion Plumbing came out and did a great job on my water heater. But when Sears came out for my dishwasher, that was a problem. The first company that American Home Shield went to send out here couldn't come for almost two weeks. I said, “That won't do. Is there anybody sooner?” They said they could send Sears. Before we had American Home Shield, we had Sears and we loved them. We switched because American Home Shield covers more things. I was so excited because no matter what Sears had come out for - my refrigerator, my dryer, my washer, my dishwasher - it's been fine. But boy, was that a disappointment. The lady acted like she didn't know what she was doing and said, “I know how it's a pain to do.”

I like American Home Shield so far. There was just this contractor who never called me back so AHS had to get somebody else. Then, Coaches came out very fast and very efficient. The tech stood in front of me and my wife and didn't budge until we had every question answered. If another issue comes up, I'm going to request them again.

The plumber that American Home Shield sent to me refused to come to me earlier in the year. When he did show up, he told American Home Shield a line of crap. He said I live on the top of a mountain off of a dirt road and he could barely get to my house. I told American Home Shield to ask their other contractor, the cooler guys, if it was true. Those people have been out here two times to service me and had no problems. I'm in the center of town and I have a paved road out front.

The technicians who have been here did a really good job. They were responsive and quick, so I'm happy. This last experience was the one that caused me to cancel American Home Shield. I'm not pleased with it at all. There are two things that really stand out in my mind. One is May Heating & Air. They told me that my air conditioner's old. It was an air conditioning problem. They said that they needed to replace a coil inside of my air conditioner, and that after that, it's going to need like 9 lbs. of R22, the old-style refrigerant that they no longer make. I had to pay for a big chunk of that out-of-pocket. It was a lot of money.

We thought we only had one small gas leak down where the furnace is. The technician that came out found several and he took care of them. He was very quick and thorough. Whoever put it in didn't tighten the valves properly and that was what was causing the leakage.

After I requested service online for my air conditioning, the tech came and he was very nice and polite. He resolved the issue that day too. I only used American Home Shield once so far and it's been okay. If I had an older home, I would have more benefits. With it being a newer home though, I don't think it's benefiting me that much.

I cleaned the outside unit, and in doing so, there are the things you pull out that it disconnects everything because it’s 220. And when I put it back in, I didn’t know that it only goes in one way and I had things upside down and it wouldn't start again. The unit wouldn't come on. The inside would blow but not the outside. I didn't know what I had done or if something had gone wrong in the process of me washing it. But the tech went ahead and did that, and did a diagnostic on it while he was here. He made sure that everything was okay, checked the inside unit and the Freon, because he was already here. He provided very good service, was very helpful, and didn't make fun of me which was nice. I was concerned about some foam having come out. He said, “No, don’t worry about it. It's okay. It doesn't matter right there.” And some of these little things. But that was all it was. Everything was okay. He double-checked.

I called American Home Shield and told them that I didn't have any AC upstairs. It was blowing hot air. They told me that the contractor should be out probably within the next 24 to 48 hours and gave me the name of the contractor. Some guys came out on that Monday. I found out that I had to pay $1,100 to repair the unit and that the freon that they were using was pretty much discontinued. That freon has been going up steadily year after year.

Every time we've had to go through American Home Shield, it has been most efficient. There was only one delay. I was trying to get someone out here and it was around the holidays so that was understandable. Other than that, for what we pay and to only have to pay that service charge, the home warranty is very helpful. We used the service over Christmas. My sink was clogged up so I had a plumber come out here. We also did service in the springtime when my washer was leaking. American Home Shield is very good. I love being able to do the claim online. I can also cancel it easily and they reimburse me. Everything seems to work out. A neighbor of mine had a refrigerator go out two weeks ago. They didn't have a home warranty and I told them to go with American Home Shield. We had been with them for quite a bit and we were very happy.

We had a problem with our dishwasher. The company that came out for the service was absolutely the best company ever. They were a family company. They were incredibly professional. They were on time, were clean, and they followed up. So far, the dishwasher has been good since the repair.

When the AC unit stopped working, American Home Shield told me that someone might come out that same day which really surprised me. But they ended up coming the next day which was fine. I was so impressed with how quickly they responded. The technician was on time and took care of what he thought was wrong. He told me that he thought it was one thing then he looked into it and said it was something else. He replaced the converter 'cause it had overheated the night before. However, it's not fixed is all. When I got home for the weekend, I checked into it and turned it on real high to see if my house would cool down, and it never worked.

The technician who came for the dishwasher that was leaking was super friendly and very professional. Everything went smooth.

I've used American Home Shield for several years and sometimes, they get companies that you can tell that have experienced techs but then, you also get companies that you wonder if you can trust to even touch the appliances. It would be nice to be able to establish a relationship, like asking for a contractor that you've worked with and you were impressed by, rather than just being assigned one randomly. There could be some consideration to the companies that have serviced our homes in the past. Also, I wish that there was longevity. Some companies reward you for being a long-term member. But other than those, I've always recommended American Home Shield.

I've got two AC units and I've had problems with both of them this summer. That was the upstairs unit. And we noticed that we were still getting air, but blowing out cold air. So, we contacted American Home Shield and they sent out Koalafied. They explained that there's a compressor, a coil, and there was this and there's that. It just got to the point where I said, “Okay.” So, we're replacing a lot of this air conditioner. And we also needed to refill the Freon, which would be expensive. Because it was a 20-year-old unit. It was popped back and forth. Finally, I just said, “You know what? I'd rather just pay out-of-pocket to get a new air conditioner,” which we were anticipating. It was going to happen one of these days because the unit is original to the house.

The temperature gauge of the water heater wasn't on and I couldn't get it to function. The water was also scalding and I was unable to adjust it. I submitted it as the controller was not functioning and the process was difficult because there were some things lost in translation with the call center in India. They had processed that as a wall heater, so they sent an electrician out twice for me to look at it until somebody realized the mistake.

I had a leaking faucet and a clogged sink in the bathroom, and the contractor that came out was fine. But I just got my renewal bill and it’s very high. I’m not sure that I’ll renew with them. It’s over $1,000 a month, but I live in a condominium, so there’s no external stuff.

I had a claim for the refrigerator and I was really pleased with the way that AHS handled it. They have a new system and it looked like it improved a lot from this year and last year. The process was very easy. The only thing is, when I received the part, its label showed a warning about the material. I told the technician and he said that it was identical to what I had and if we didn't use it, I had to wait for another four weeks. So, I just took it and put it in the refrigerator. And it’s working now. The technician was very professional and knowledgeable. He said that they just received the part from AHS and whatever was on the label was not their fault.

The tech was on time but he had a problem getting in since we’re in a gated community. So, somehow we need to convey that information in the future. Otherwise, the process was fairly easy and we were satisfied. We had a dishwasher issue and that dishwasher would not stop. He showed us how to unlock the dishwasher, which is digital, and he said that he would come back within 30 days if we still have problems. He also showed my husband, on the sink, that the escape valve needs to be positioned a certain way. So we got a little educated on how to use a dishwasher.

I made sure that if there was anything wrong with my appliances or anything I wasn't comfortable with at the house, I could call on someone to help me try and get that repaired. When I have American Home Shield come in to do anything, they usually reply within 24 hours. Sometimes scheduling takes a bit longer than I'd like, but when they come out, they're very professional and usually, they can help with whatever any issue I have. I had to have something submitted last year and it worked out fine. Everybody was very helpful.

The previous owner set up the appointment on the dishwasher. They listed that it was working. I moved into the house, ran the dishwasher and twice now, it's leaked all over the floor. I don't know if they didn't just stay for the whole cycle or if it's just a freak thing that happened but I'm going to review my policy so I can call in on a thing or two. I have also used American Home Shield in the past and I suggest everybody has one with a new home.

I used their service for my dishwasher and they solved the problem very quickly. The contractor cleaned out the filter and they did a great job. Then, I used it for a refrigerator that was leaking and the contractor fixed that promptly. They had to replace my pool pump when it broke and the contractor was very knowledgeable. It was a place that I had used before. It’s a reputable company. Everything's been great with AHS.

American Home Shield does their best to resolve any issues and the process of submitting a service request is the most efficient way they can pull off. I had a claim and they facilitated on their end as much as they could and they handled it quite well. Any issues I had with the initial vendor would have been out of their control but their efforts to address them were appropriate and satisfactory. Keep up the good efforts to do good work.

American Home Shield does a great job. I've done several different things with them and I've had good results. When my AC wasn't cooling, they fixed it and they did a great job. So far, it's still working fine. At another time, I had a little trouble with the oven that I purchased. It was supposed to be delivered, installed and the other one taken out. When the delivery guys got here, they said, "Oh, no. We don't do that." That was not so much fun.

They had to retool a new piece. They had to get a new drain pan that was cracked. One time American Home Shield didn't have anyone within a 30-mile radius, and it took a little longer to schedule the service call. But when they have someone in town, it has been great and I've gotten very prompt service. So far, it has been worth our investments in their policy.

AHS is a terrible company who does not honor their contractual obligations and have non-existent customer service. We have kept our warranty with AHS for over 10 years and in that time have used them a handful of times for random repairs. If you need something replaced however be ready to have them not honor their end of the deal.

I contacted American Home Shield as my AC had stopped working. It’s June in Texas and the AC not working qualifies as a be emergency to our family since we have a child who suffers from asthma. The first contractor that they assigned the call to could not come out for 5 days. I asked them to assign it to a new contractor and they did. That contractor was able to come out in 48 hours. They assessed the issue however as of writing this it is four days later and the repair has still not been scheduled to be completed. American Home Shield says they have our issue flagged as urgent however still no AC. I will update my reviews once our issue is remediated.

Everything was fine with the stove repair. They did a great job and were quick and on time. American Home Shield's service has been great so far.

American Home Shield was very timely. The guy they hired to come out and do the work was great. He fixed the air conditioner. However, I never received any information on my warranty through my escrow company. I just knew it was through American Home Shield so I went online, got their number then called.

AHS is good but you might want to read the contract. It's easier to work with a home warranty company.

I had a garbage disposal issue and the tech got it fixed. It’s been working ever since. My folks had a positive experience with the tech and they didn't have any complaints. This is my first home that I've owned so I'm unfamiliar with how it should be and it seems like this is a good experience with American Home Shield, from what everybody's telling me.

I have incredible service with American Home Shield and I'm super impressed. They were very quick and they approved my claim in just days. The serviceman was right back out and installed the compressor. The unit is working great now. The man was very friendly and professional. I was very satisfied with American Home Shield.

A plumbing company came out once just to look at everything. They told me they were going to get back to me within a few days. It's been a few weeks but I still haven't heard anything about the work order that I've put in. I've been calling and I left voicemails. Even when I called American Home Shield, the two people that I spoke with put me on hold then some survey questionnaire came up for me to answer. It was asking how I would rate the person that I had just spoken with. But they had not done anything. They just told me to hold on for a second and that they were calling Total Plumbing Solutions. One time, I was on for about 15 minutes or so.

A washing machine would not do a single load without getting uneven load and the inner drum kept clunking against the sides of the washer. I called American Home Shield and I talked to someone. By the time I hung up with them, and called Andrea's Services, they were about to call me. That was very efficient. They were prompt. They were there earlier than I expected. They called and said, "We are in the neighborhood early. Are you home?" And they came. And then they needed to order a part, and as soon as that part came in, they were back over to put it in. It was very well done. They replaced all the shock absorbers. They said they were 90% sure that that was the problem and apparently it was. I've been raving about American Home Shield. Somebody asked for a home warranty, and I said, "We've been with American Home Shield for a number of years, and we've had only good experiences."

I had a water leak under my sink. The company came and the repair man clamped it off. It's been good since then. It was great, fast service, and the repair man was very good, professional, and handled everything in a timely manner. I had other repairs in the past as well. One was for my garage door and I was satisfied with that one also. With American Home Shield, I don't have to pay an astronomical amount for service fee for people who would normally charge a huge amount for just the inspection and tell me what was going on.