American Home Shield Reviews

American Home Shield has always been very easy to work with. Their claims process is simple. The prices are reasonable for what you get. It covers almost everything in your house. When you sign up for the warranty, you get to check off what you want covered. And what you can get covered is extensive. Part of it is HVAC.

I was getting ready to terminate American Home Shield. Because I had a claim and I paid them the deductible, and the contractor came out last Monday. And Wednesday, the contractor called me, “I’m not on American Home Shield warranty,” and asked me, said I had to come up with money out of my pocket. I said, “What are you talking about? Did you talk to American Home Shield.” I said, “No. They didn’t send me any information.” So when I called them, they told me there were some modifications made, and that I had to come up with $485 out of my pocket. It was, “Okay, so when was y’all gonna tell me that? And why should the contractor be contacting me instead of you all?”

AHS gets people out there right away and they're also responsive. I also get to choose my deductible. I can pay more per month and have a lower deductible, or less per month and have a higher deductible. I had a dishwasher that broke a couple of months ago and it couldn’t get repaired because they didn't make the parts anymore. AHS offered to provide a dishwasher for me on their list, on their website, but I didn't like any dishwashers they had. They weren't the quality I was looking for. They offered a cash buyout to get my own dishwasher. But in order to get the money, I had to show them the receipt and the installation stuff from wherever I bought the dishwasher from, which wasn't made apparent to me beforehand, but wasn't a problem, because I replaced the dishwasher and I have the receipt. With my recent claim with Integrity Air, I had a condensate line that was blocked and they fixed that up in a heartbeat.

So far, my experience has been pretty good. Our dishwasher quit working. The contractor came out, ran some diagnostics, discovered there were electronic issues, ordered the parts, waited for the parts to come in, came back out and installed the parts, and everything's been okay since.

I previously had a warranty with American Home Shield in my home in Savannah, Georgia for five years then we moved here in August and one of the first things I did was take out a warranty. We used them one time on a washing machine. The guy came out and said that the issue was a small float valve and that he would order it and it would take a week. He then came out, put it in, and everything worked fine.

American Home Shield was the best one and I signed up with them. The value of having it is when something breaks or goes wrong. That’s the reason why you get it.

I mainly decided to get a home warranty because of air conditioning and heating issues. I wasn’t happy with my home warranty. I switched to American Home Shield but they've gone backwards a little bit lately. When there's a problem, somebody can come out and they may have that part in stock. The providers told me that they can't change the part because American Home Shield wants to send them their own part. It can sometimes add several days to a week to a fix that could be done on the same day. The only improvement would be to just allow the local providers to source parts if they have them on hand. AHS does not do that to try to save on cost. But there should be a good balance between saving on cost and long delays for customers.

They contacted me immediately with the contractor that would be coming out. The gentleman was very professional. He was able to resolve the issue and I'm very satisfied.

I've used AHS several times since moving into the home. Just having a copay or a flat fee for a certain replacement of a toilet is super convenient. The plumbers that came out for the toilet that wouldn't flush were fabulous. They did a great job. I highly recommend AHS. It's nice to have that peace of mind. It's like insurance for your home but not. It's for the little things, hot water heater, all that other stuff that comes along with buying a home.

I did a claim with American Home Shield and the guy who came out said that if the issue was the breaker, he couldn’t replace it and I would have to go and buy a new one. I could buy one from him too and he could replace it. But why would I want to do that if he was supposed to come and do the whole repair? That didn’t make sense to me and I was taken aback by his saying that. But then he referred me to an appliance company.

The AC unit was acting up and we had to send out several trouble calls on it because it wasn't completely fixed. When the contractor came out, they fixed one problem, and then they left, and then it froze over. So, I had to put in a recall for them to come back out and see what was going on. There was another problem going on but it's fixed now. The tech was very knowledgeable. I've also had previous repairs. I had a claim for the hot water heater about two years ago, and it had to be replaced. American Home Shield is pretty on point. They send out a technician, the technician contacts you, and then he comes out.

I had a previous account with American Home Shield on a different home that I made a claim at that time. The contractor that was sent out was not able to resolve the issue that I was experiencing. They ended up having to call a different contractor who was also not able to resolve the issue. Despite the fact that my issue wasn't resolved, when I sold my home and wanted to transfer my fully prepaid American Home Shield one-year contract to my new home, I was not permitted to do so. Not only that, I was not permitted to receive any refund of the prepaid one-year contract at that time. That experience was predominantly negative. However, I was willing to give it another shot and sign up for a contract on my new home. The recent service for my plumbing stoppage was excellent. The contractor was able to resolve the issue very quickly and thoroughly.

I like American Home Shield. They are very on top of it and accommodating. They're a good company so far and it’s way better than the one I have in my home. My other company that I do for this house is always questioning things and makes it difficult. When I submit a claim, AHS assigns a plumber and provides the number but usually, the plumber will call to schedule something once the claim goes in. A lot of times when you call a plumber, that costs you an absolute fortune. I had four different issues and they came and fixed them and it cost me $100, which is the deductible. I happened to have four issues so, I only had to pay $100. So, it was great.

The problem is not with the contractor but with the fact that they can't the parts. AHS customer service has always been very helpful. They've come through for us on all of our requests.

American Home Shield's rates were decent. They weren’t exceptionally high as far as what I could afford. I can afford maybe to scrape together 100 bucks to have a serviceman take a look at my dishwasher if it's not operating. And that's what I almost need to do next month because I'm on a fixed income. I'm retired. So I don't have a lot of money to work with. Right now, my dishwasher is accumulating water in the bottom of it and it caused a leak downstairs in the basement. So I need to have someone come in and take a look, but I wanted to wait until I had 100 bucks to apply towards that.

American Home Shield fit what I needed pretty well. Customer service was good and the purchase was easy. I recommended the home warranty to my mom.

AHS is a good company. They're worth trying out. Their price was also good. They've handled all of my claims in a timely manner and were able to answer all questions. The tech that came out for my claim was very good and professional. He explained everything to us about what he found. He also stayed in contact with us as we were waiting for the next step.

M&H provided excellent service. They helped with my issue with my heating system and an issue with the display box. They had to come back several times to fix the issue. Everything is okay now. As far as American Home Shield, they have great service. They’re always helpful when I have issues, and they send people out to fix the issues.

There was a leak on the water pressure regulators where it comes into the house. It reduces the pressure down to 40 or 50 pounds. The same company replaced it last June of 2021 as extra work when they replaced the water heater. This particular device was not covered under our warranty. So we paid extra for it at the time. Prime Plumbing came, and the issue was just a small leak. It was just a drop every hour, and they said that their labor was only warranted for a month, which is a very short time. I've since learned that the part that they used has a one year warranty. But I don't think they knew that at the time. When it came to replacing it, the last quote they gave me was $500 to replace it. I complained to the plumber a little bit and to the person there. They said they could lower it to 400. But that was still too much money for a half hour job. So I haven't done anything. I'm just watching the leak.

The condenser, the big coil in the back, had a leak in it. Both technicians were really good. I like not having to put out a lot of money to go get a brand-new appliance. The service visits went good and our refrigerator is finally fixed.

Somebody is supposed to come back tomorrow to finish up the garbage disposal. But the guy that American Home Shield sent to fix my ice maker and washing machine is waiting for the parts to come, and I didn't realize that AHS ordered the parts. I thought that the company or the department gets reimbursed. It was this past week. The rep said AHS could take a while sending the parts so that’s frustrating. Everything else has been going fine. I just don't understand the process. It's taking too long. AHS was good in the past and my heater unit was repaired.

Our AC would blow on, and it was working, then it would blow hot air. I put a request in to have it serviced, and American Home Shield was responsive to have a technician assigned to the job. Stellar Air reached out to me, then I reached out to them and we coordinated a time. The tech came by the house and topped our AC off with Freon. It was my first experience with American Home Shield. According to my conversation with the person from Stellar Air and even a bit of conversation with American Home Shield, if the system's old, there has to be at least three attempts to come and check it out and make sure, “Yup, we feel it's old.” Going through a bit of time until there's a determination that the system needs to be replaced would have to happen. Same thing with any appliances inside the house.

American Home Shield is a great service to have and I have recommended it to my friends who own homes. I had it a long time ago when I first bought my house. Then I moved around and in 2020, I restarted an account and they're really, really good for me. The claim with my furnace went really well because not only did they do their job well, but I was in the hospital for an emergency for five days, and they were able to work around that and work with me. They were able to rearrange and pick a better time after I was released, so I was very happy about that.

It was in the late afternoon when I realized I had a problem. I contacted American Hoem Shield and techs were here the next morning. They got everything taken care of. It required waiting for an air conditioner condenser to be delivered. Because of the delay in shipping, it took about close to two weeks to get the product in. I was among several customers who were waiting for products to come off a ship someplace. Once the product came in, the issue was taken care of within 24 hours. I had a very good experience with this contractor and I would use them at any time and refer them to anybody.

There was water leaking from the water tank. I just noticed that it was on the ground, and it started leaking into the drain. I submitted my claim with American Home Shield on a Monday and the contractor was there that week. So, it took three days max. The tech came, took some pictures and diagnosed the problem of what he needed to do. He was inside the property 15 minutes at most. And when he came back the next day to install the product, he took less than an hour.

I used American Home Shield and the service was good. There was no fighting. I made the request and they got a plumber out here. He was a good guy. I liked him. He was on time, efficient and fast.

My first claim was fast and easy. It went great. The guy who fixed the dryer was very professional. He answered every question I had. The spinning on the spinning motor inside the washer was broken. So they had to replace that. I appreciate AHS's customer service. They're very friendly when I call in. I'm having a great experience with them. So I'm definitely sticking around. I would definitely recommend them to my friends and family.

We have had a leaky kitchen sink most recently and initially, the contractor was very responsive. The tech came out very quickly and it went well overall. We got it repaired and then within that same week, it started leaking again. So we called back to try to get them to look at it again. But they never responded to any of my phone calls over a four-day period, which was a little disappointing. They said, “Oh, we didn't call you back because you need to call your home warranty for a recall.” I told them that they could have called me to tell me that because I didn't know. So the communication was a little poor. But overall, the service has been good. The technicians were seemingly knowledgeable.

The hardest thing at first was because of how they outsource a lot of their work, so a lot of times, I get people from different countries. They get tired of me saying “Excuse me? Excuse me? Excuse me? What did you say?” But other than that, I have no problem. AHS just sent a plumber because one of my toilet bowls wasn't working properly. After the plumber fixed it, it was still making a sizzling noise so I called AHS again and somebody got in touch with me that same day. The contractors were courteous. They asked if they needed to put on shields on their shoes. Plus, they had masks on. However, AHS's response time is not cool. When I put my requests in, they already snatch my $100 from American Express in the blink of an eye as quickly as I get service. But the best thing about AHS is that I don't have to stress about it when something breaks down.

A microwave didn't work, and the plumbing clogged. With the microwave, the technician was so good and he was friendly. I am staying with American Home Shield.

Two years ago, I had a leak in my garage that was from behind the wall. A tech fixed it and two years later, here it is again in the exact same place. I called AHS again and said, “Please do not send that same guy out that you sent before.” The plumber they sent the second time was very professional. He took something off the pipe that the first guy hooked up from the last claim. He said, "What's this? I've never seen this before." and threw that thing into the trash. So far, everything has been good except with that issue that they sent out the first guy.

I've had very bad experiences with American Home Shield. I had a massive water leak that flooded my whole yard. They sent five different people out there and none of them fixed it. American Home Shield sent two HVAC technicians and two plumbers. The plumber came in the first time and said it was the AC, but the AC guy came in and said it was the plumbing. It happened two times in a row. The final AC guy said, "Hey, I have no idea what it is. We're gonna send a home inspector out here." But the home inspector couldn't find the problem. I had to fix it myself. The city water department came out and we tracked down the leak and fixed it. But when I fixed it myself, American Home Shield told me that I couldn't. So then, I broke it again, and then they sent a final person out there that tried to not fix it but I didn't make him leave until he fixed it.

I submitted a claim online with AHS and they told me I was going to be contacted. It took them two days for them to contact me. This guy said, "I'll be there next day." He was a very nice guy, but he couldn't fix the thing. He needed somebody else to do the tile work. I ended up hiring a handyman and taking care of the whole thing and it cost me less than I would be spending with the plumber, the $100 fee and the whole nine yards. But the plumbers that they sent were okay and friendly.

I have American Home Shield and I have where they come out and service your air conditioner. The guy who came was okay, but he didn't stay as long and that was concerning a bit. Also, I've never heard of them before, so I was leery about that. On the other hand, I had an issue with the toilet where my fill valve was not filling up, and Honesty Mechanical was great. It didn't take long for them to come out, and they were pretty fast and efficient with the repair.

I used to be with a different company but I wasn't satisfied with them. So now, I'm with American Home Shield. They were recommended by my family and they said it's better. American Home Shield sent me a contract in the mail but I haven't read it. But my family used them and they told me that it's good.

I happened to read some good reviews about American Home Shield and I got an online discount code. The signup process was pretty simple online. I saw the feature, the function, and the benefits of the warranty. I went with the platinum or the top coverage. The only thing I didn't get covered was my TVs. Overall, American Home Shield is transparent. I recommended my father to get it and he signed up for it.

Terrible experience attempting to get my home heating system repaired. First called contracted damaged our system and after several calls a second opinion contractor has come out to look at our system and we have been denied coverage. The company doesn’t seem to understand that the first contractor caused the damage and attempting to talk to customer service is a horrific experience. They can’t seem to understand the problem and they only read from the script they are given from either their own report or from the contractor.

I sent in a claim for a dishwasher that wasn't working. It would go through a cycle, but the dishes weren't clean. There was no water coming out. After the cycle, the soap was still there and dry. I put in a claim at about 10:00 at night, and then the next morning, the contractor showed up around 11:30. That was a surprise because I didn't expect that. I expected them to look for a part, and then order parts, but the tech had the parts with him. Overall, my experience with American Home Shield has been very smooth. I'm quite happy that they quickly responded.

I did a lot of hunting around searching, and the guy from American Home Shield offered a really good deal. He was nice and friendly. He didn't try to make me feel pressured into something. He told me I was welcome to call back in to make a final decision. He explained exactly what was covered and everything that will come with the package. I signed up on the website. The purchasing process was really great. It's really easy to understand and detailed in what's covered.

We had a front load Bosch washing machine that had a leak, and the service was very good. The guy came out, and we were the first people of the day for him. He rang the doorbell, came in, assessed the situation, and fixed it to my satisfaction. There wasn't anything wrong, but he explained what was happening. From that, I've been able to take care of it and it was all good. It was the way that the machine goes together, so all we have to do is monitor what's going on and make sure a certain part of the seal is kept clean and dry. It's just a maintenance issue. We were worried about the machine, and now we're not. It eased the mind of the main operator.

I tried to do my claim online, but there's no particular spot for the plumbing to explain what was going on. So I called AHS instead and the person that I talked to gave me the contractor's name and number. So I called them and left a message. Then they called me back a day or two later. The contractor was very good. They didn't call me back right away. But when they called me, I was available the next day that they were available to work. The guy that came out was very good. He did the job very well. Everything is good right now.

The sign up process was pretty easy. We ended up getting another account for the house that we moved into. So we have two accounts with them.

I did a claim on a dishwasher and they did it very quickly. The sub they hired was very professional. They also covered an ancillary item that we had with the actual plastic pieces on the upper shelf of the dishwasher. It was a very good experience.

Some requests sometimes take a little bit long time once the contractor is assigned to the task. But I'm enjoying American Home Shield because they are responding to all my questions and requests on time. Overall, it's good. I like it. My refrigerator had multiple defects and the service was good because the contractor did good repair.

I did a claim when I had a leaky bathroom faucet. Then within a day, the contractor came and repaired it. Everything was fine. It was a really good experience. The tech was knowledgeable. He was in and out in 15 minutes. He was great. I’ve been with American Home Shield for about four years now and I like their service. They come out quick and get things repaired once you pay your deductible. The contractors were always very professional. Whatever the work order was, they get it fixed with no issues.

The compressor in our refrigerator went out, and it ended up that it couldn't get fixed. American Home Shield covered the replacement value of the refrigerator. But we haven't received it yet.

They have always been very prompt. The contractors so far have been very good. They resolved the issue. They were very informative and they told us what exactly needs to be done. So for all aspects, the service was very good. When I sent in a plumbing claim, the problem was immediately resolved. The technician suggested what was the next step, why we might be facing this problem, and what were the remedies we could take. He was very considerate.

The lady that I talked to went through the coverage very thoroughly. She explained the ins and outs, and if there was an issue with X, Y or Z, what was covered and not. She told me that if I needed to make a claim, I could call or go online. It was a simple process. She was very helpful and she even made sure that everything went quite smoothly.

I love American Home Shield. The tech that came out could not repair the refrigerator so American Home Shield is gonna replace it.

I'm going through something with American Home Shield now. S & S Appliance Parts & Service came out and said that the damper was stuck open. Because it was freezing, it caused the damper casing to crack so water is leaking all over my floor. This has been doing this about almost two weeks now. I'm getting water every day and every night. When I get up in the morning, it's wet. When I come home from work, it's wet. Even though I got stuff down, it's drenched.

I called American Home Shield about the AC. A guy that came out, and he was great. He was friendly, went to work, did his job, got it done, and left. The air conditioner is working just fine.

It's usually a lower cost to have AHS contact somebody and have them come out. I had an annual checkup on my unit and I have some water on the floor that I'm concerned about. The techs were very professional. The older guy was very knowledgeable and he knew where to look and what to look at. The heater is fine. But there's a leak coming from the chimney. So I need to get that checked on.

With AHS, I like having the security of knowing I can have my appliances repaired. They had a bit of a long repair time to come in for my washer, but I understand that last-minute stuff. Unfortunately, the machine ended up being totaled. I had two different people come in, and both times, I had to pay $100, and now, the machine is just dead. So, I'm getting a replacement. The techs were all fine and polite.

I love the service. It's fantastic. I was very hesitant when I first joined AHS. The plumbing thing happened and I wasn't happy completely. I did another plumbing thing and the last guy who came out did a beyond fantastic job. So the people that AHS is getting are very good. I am very happy with my service. So I'm thrilled. When I call to file a claim, I press a button and it's automated. I hate it but it's fine. I've also done the claims process online and it's very easy to do. I press a button and then I'm charged. Last time, I was charged for plumbing twice and I really hope that they reimburse me. But I never checked.

My AC unit was on emergency heat, but it didn't work either. So the contractor came out and fixed it. I had another problem. They came right back out and fixed it. It was on time, took care of the problem. Having American Home Shield is a peace of mind. I'm very happy.

American Home Shield has replaced some things that needed to be fixed. There was a problem with our fridge. Our fridge isn't that old, but part of the water and ice system was messed up, so they fixed it. So, certain fixes have been good and made sense. When the toilet was clogged and had a leak, the tech fixed both things. Everything got fixed up fine. But the HVAC system has just been a Band-Aid over and over, when it's getting older as an overall system and it's getting to the point where we just want it to be replaced.

I went through three customer service reps and the one I got a second time was not good at all. He left me on the line for almost half an hour. But the first and the third people were very nice and prompt. I had York Mechanical come out for a dust pipe on the roof. It took a process to get them out but when they did, they did a fantastic job.

Four months ago, someone was supposed to come and fix my hot water heater. At that time, American Home Shield sent out a man who was coming for the furnace. He wasn't coming for the heater, but he told me that they had to order a pipe for the hot water boiler to work. Four months passed and I never heard from them. I called back and they told me the guy never even put in the order. When they tried to send somebody, it took almost another month. I kept calling, and he never called back to me to tell me about my heater down there. When the repair man came, he did it so quick. I said, "How you do this this quick like that?" He said, "Because I cut the pipe off." He didn't do it right, and now, my water pressure is down.

I had an issue with my washing machine and I called American Home Shield, and they made the appointment. The only problem with them is that it's kind of hard to get people. They had a long waiting list and they couldn't get me for a week. So, I called and asked them if there was anybody that could do the service sooner. They found somebody that could service it sooner, and he came out. He was really nice. He did what he had to do. He fixed what I called him for, but he noticed that something else was going out, and he fixed that, too. So, I like him.

The garbage disposal stopped working. I sent the claim on a Friday and the contractor came out on a Monday. It took them 30 minutes to fix it. It was good.

American Home Shield's contractors have been very good. The people that come out usually wear their masks and they come to the house and introduce themselves. They call ahead of time because that's been scheduled, and then they come in and they get right to work and take care of it. They're professional in their manner, but they're also knowledgeable.

The first time the technician came, it was raining. He said that it would corrupt the system if he had to go open up the refrigerants. So, we got it put off for another day when it wasn’t gonna rain. Then a second technician came and he told me that he found the leaks, and they were more than one leak, and that he found it in a coil, and that the coil would need to be replaced. My system is old, so it's gonna cost a lot for the refrigerant because that particular refrigerant is no longer being made. And so, whatever is in supply, it's like $175 per pound. American Home Shield is only paying $10 a pound, so I would have to pay the other $165 a pound. It's probably gonna take 10 to 13 pounds because of the size of the system to fill it back up. He said he’d give me a quote for a new system if I just wanna change the outside unit, that he’d give me a quote for the outside unit because the warranty company is gonna pay to fix the coil. So I accepted that.

I like that it's a one flat fee, and a flat fee for every service call. I recently had a leaky AC unit and a not working AC unit. It took the contractor four days to come out. It took the tech 20 minutes to fix it. The units are doing good. I'm gonna continue American Home Shield.

One of the pipes of our steam boiler was leaking. The contractor was great. They were very timely and they resolved our issue quickly.

I paid for a platinum level American Home Shield membership. I called back to get my furnace tuned up, and they said I had to wait three more days and that I was not out of the 30-day grace period. I was okay with that. So I simply called back and said, "The 30 days is up. I'm ready to schedule my tune up." They said, "We don't offer that." I said, "What the hell? You verbally told me that. I saw it on your website." They said sorry, but I told them to let me talk to someone that possibly could help me, like a supervisor. They said, "I don't have a supervisor here. We'll have to have him call you back." So I gave them my information. But at the end of the week, I didn't hear anything.

The pool pump wasn't suctioning, pulling the water into the filter. Someone from Aaron's Pools came out, looked at the old pump system, and got it going. They were really good and informative. I like that American Home Shield is available and it covers everything I need.

Our garbage disposal was not working properly. My husband tried to reset it, but it was still not working properly. So we had to have a somebody come out and look at it. He came out, fixed the garbage disposal, and it's working fine now. He did a good job. He was fast and friendly.

I was really frustrated last year. We had our main sewer line go out and I had main sewer insurance. But the break was only in the road, it wasn’t on our property. Because of where we lived, they made it a rule 10 years ago that the line is still ours, even into the street, because they're having so many of them fail. I thought that they were going to at least cover us, or at least maybe even help out. But AHS did absolutely nothing. We had to replace our entire main sewer line ourselves, which was very frustrating because we had that insured specifically. We had to pay almost $20,000 out of pocket when we had that item insured. But other than that, we haven't had any issues. Everything else has been fine. But that almost made us walk away completely. We were gonna stop after the year, then they offered to cut down costs for us. So, we decided to stay another year.

I submitted a request first. But my request was cancelled, so I called American Home Shield and asked why. The first initial company didn't have a technician. So they redirected me to a different company. The company called me, made an estimation, and came in one week and fixed everything. It was pretty easy.

So far, it's been good with American Home Shield. My oven was smelling like gas when I turned it on and we got that fixed thru them. But when the person was there fixing it, he scratched my cabinet doors and said somebody would get ahold of me last week to get that fixed but I never heard anything. I called that appliance repair company yesterday and today. Today, I finally left a message but haven't heard back from them. On the other claim, our hot water heater kept shutting off. I called American Home Shield on Friday and there was somebody there to fix it within two hours.

American Home Shield has to do something about communicating expectation of repair with the amount of time it actually takes. If parts are needed, it was almost a month and a half. I would be a lot more patient had I known that. But I was ready to call up and cancel the policy. And if it wasn't for the great service I got from the repair shop once they showed up, I probably would have. But at what point my time and inconvenience is worth more than waiting for a part? Either replace the appliance, but at least give me an indication of how long it's going to take.

My washer wasn't draining properly. It locked up on me and wouldn't shut off. It was sucking the little socks of my nieces into the filter. The tech had to take the thing apart, rodded the filter and pulled out six socks. The process with AHS worked out great. Things happened exactly as the rep said it would happen. The contractor was on time. He was a nice guy and I'm totally satisfied with the service.

I was with AHS before. I went back to them because the one that I had really screwed me over. I got a better policy now with them because as soon as this weather clears up, I've called them to come out and fix my house. That was what they promised they would do since I was switching to them and took the better program they were offering. They also gave me a senior discount.

I went online and filed a claim to American Home Shield for a toilet that would not stop filling. I was given the contractor's name and phone number, and the timeframe. They met our needs and resolved the problem.

Whatever I ask AHS, they send somebody and take care of the problem. A recent claim was when All Hours Emergency Plumber came out for my shower that was leaking behind the walls. The plumber came and fixed the cartridge on the handle of the shower and then he had to get some other contractors to come in here and take the shower apart. They put a purifier in it and made sure there was no mold and mildew in the house and all that. They took care of everything.

American Home Shield said my refrigerator was deemed unrepairable. But it has only been five years. But my understanding of the warranty program is they replace it with the same value of the one I had. And when they say the same value, they meant depreciation, the same value that it was five years ago. That was not my understanding. However, I was wrong. I called AHS back and told them I needed more money because I could not come up with that $700 that would be the difference for the exact refrigerator. And the rep said, “Well, let me see.” She gave me more money. And I thought, “If I hadn’t been complaining, they wouldn't have given me that more money.” There are some people not like me, and they would just accept what AHS would say and take the lesser amount. But in this house, I could not afford that.

Signing up with American Home Shield was very easy. Customer support is great. They are a great bunch of people and I appreciate having them.

The tech just changed the flapper in the toilet and didn't check the toilet and we've got a leak. Also, we needed some faucets changed and we had changed the order that morning. So I realized he probably didn't get it and told me he didn't have time. But he said put another call in and he would come back. We did but he didn't. So, we went with another company, but they never even called to set an appointment. I'm on my third company this morning and they haven’t called. They have not responded at all, so I'm calling today to get the fourth company.

I'm paying 70 a month and then I have to pay 125 every time I have an issue. The 70 should apply for the service call. Recently, the techs from Affordable Garage Door replaced the switch on the wall for the garage door. But I had another company come before with which I did not have to pay a service charge. I am considering dropping or changing to a better place. Except the service charge, everything is good.

When I first signed up, my email address went to the previous homeowner’s plan. But American Home Shield got that fixed. So, I was able to get online, access my current plan, and delete the old plan that was associated with the address. American Home Shield had three different plans, so it was nice to have options.

We have water leaking in the kitchen. I used the online claim option for American Home Shield and the plumber company called me within a day. The next service was available a day later, which was fine. Alan was my tech and he did really well. He replaced the handles because it was covered in my warranty. But he has to come back. They got to call me back because now the water doesn't work at all.

The service of AHS seemed good and the benefits that come with it and the pricing were all better than other people. The signup process was good. The only downside was there was a very large delay in the call between me talking and them talking. The rep's system was down. So, the rep had to call me back 15 minutes later to get everything back up and running.

We had a dishwasher problem and then a water heater problem. These were all fixed. I'm happy. The claims process went fine. American Home Shield located the person that would help me and then they called me up pretty fast. They're doing a pretty good job.

The icemaker in the refrigerator wasn't working. I turned the claim in at night and by the next morning, I got a call. It was an easy fix and the tech got it going in about 15 minutes.

I put in a claim to American Home Shield for the heating unit. It's over 20 years old and it doesn't heat my home properly. We're about to hit the summer months so that won't really be applicable. The gentleman said it's working fine, but my house just doesn't get hot the way it should. If I put it at 72, it should be 72 in the house. I have to put it at 77 to get it up to 72 degrees. He cleaned it. The furnace needs to be replaced but as long as someone says it works okay, AHS is not going to replace it. Last year, they replaced six parts and they've already come out and replaced another part this year. I think what’s gonna end up happening is they're gonna end up rebuilding my AC unit instead of replacing it. I guess it's more cost-effective for them to replace the parts as opposed to the whole unit.

The service has been crappy. My hot water tank started leaking, so I called to have it repaired and the plumber that American Home Shield assigned me was Nussbaumer Plumbing. They couldn't get me in until Friday, and that was a Tuesday, and it was starting to flood my basement. I called American Home Shield, and they said that they would prioritize it as an emergency and if they couldn't find anybody within four hours, then I was welcome to find my own plumber.

I'm not enjoying American Home Shield’s service. My stove started messing up so I filed the claim with AHS and they sent one person who changed a bunch of stuff on the stove. And the same thing happened again. I called back again. It was in 30 days that same thing happened. They sent somebody else again with no charge. I was without a stove since August of last year and they didn't want to replace it. They sent 10 different companies to fix it.

My last experience, which was the refrigerator icemaker repair, was great. But I've had a number of times it was not positive. Very difficult issues that would come up. And I was responsible for chasing American Home Shield down with the vendor that they contacted to come and do the work. That has been a disappointing aspect of this experience. I've never used a home warranty product before, so I've continued to use it, but I had some big concerns about the process and how awkward it is. And there's no way to call and talk to anybody with any authority in AHS.

The outside faucet was leaking at the valve. The contractor was solid. This is the second time I've had to use the American Home Shield and I've heard of people not liking the providers because it's essentially random for them. But it's super too, right now. So they're pretty awesome. It's a benefit not having to worry about the big stuff. Our first time was our AC and that was gonna be a huge cost. And it was literally 50 bucks and they fixed everything. It's just very nice service.

There was no hot water coming out in one of my showers and then for the other bathroom, the hot water was lasting only about 10 minutes. So I called American Home Shield and the lady at the customer service helped me. She gave me a number and doing the appointment, I called the number, and the contractor had the appointment earlier than she thought. He fixed the issue and the hot water lasts longer now.

The thermostat and pilot light of the water heater had melted some of the wires. So, the whole thermostat of the water heater had to be replaced. They replaced it for me completely. The service was great.

I'm not happy with AHS. I put in a call for my hot water heater. They sent somebody out. The diagnosis they gave me was wrong. They refused to cover the appliance when I set it up. They also told me they would add my freezer to my warranty because I have a freestanding freezer. But they didn't do that. They want me to keep paying for the warranty and they don't want me to cancel it, but they don't want to cover anything they have on it.

I had a little problem with the pipe that was leaking and the contractor came to fix it. It's working good now. American Home Shield is working good. Their people is very nice and I feel comfortable with the customer service.

I started off with American Home Shield, and then I switched to Choice. I didn't like Choice’s webpage and I didn't have a very good experience with them the first time I had to call in for service, so I switched back to American Home Shield. For the most part, my experience was pretty good. I did have one instance with a refrigerator where it took them the fourth time coming out before they replaced it. And in that time, I lost a freezer full of food. So, my suggestion to them was to possibly make an add-on that they would maybe put a cap on the amount of food one loses in the refrigerator because of the fridge being broken. Having the warranty is great for somebody that is not a fixer-upper or doesn't have the funds on hand immediately to get something done.

I had a clogged drain. I called American Home Shield to let them know. That was on a Thursday, and the tech came that Monday. He unclogged the drain. He was nice. I liked him. Having my warranty, I don’t have to worry about paying a huge amount of money. When I have to call them, it’s only $100. I like the way AHS treats people.

The heating element in the dryer was not heating at all. Customer service was outstanding and the contractor reached out to me within 24 hours. They had to order the parts. Once they ordered the parts, then they contacted me within about 72 hours to arrange for installation. The gentleman who came out immediately started working. In a half-hour, he had the dryer all torn apart, he reinstalled, put it back together again and it was back operation.

The washing machine wasn't working. We called in. American Home Shield sent out the service to do an assessment, and they determined that it was repairable and they saw the part. They ordered the part and that was it. It took a couple of weeks to get it sorted out. But they had somebody out there within three days of the first one. He was really good. My wife wanted him to scrap the washer and buy a new one, but they fixed it and that was plan B. Everything was good.

American Home Shield was not that great. I wasn't with them long, but I got the beginning charge for joining. Then I had a plumbing issue less than 30 days. So they gave me the number to call the plumber, which I paid for. But what was the purpose of me calling them and then them giving me a telephone number to call the plumber myself? I could’ve called a plumber anywhere in my local area. I understood the part that they don't do anything for a month. But the part I didn't understand is why I was being charged $100 if they were not making the call. It was a bad experience. They advertise on TV and they are great company. But in the long run, they're not. You don't charge somebody for a full month, then charge them $100, and get nothing for it. That's a rip-off.

I had a repairman come out yesterday to look at my dryer. And that's up in the air. The tub may be warped, so that rope glider came out on one side again. He thinks the tub may be warped. It may need a new tub. It was on backorder. So, I don't know how long it's gonna be before the dryer piece will be ready. And that's disconcerting. But as far as our dishwasher and refrigerator stuff, all of that was fine. American Home Shield couldn't get the part for the refrigerator, so I got a Lowe's e-card for $1,241. I couldn't buy a good refrigerator for that. But I went ahead and upgraded a bit. The dishwasher is fine. The tech replaced the soap dispenser, and the jet dry dispenser thing. And that's all it needed. So, it's working great. I'm pleased so far.

Our warranty program is about to expire, and I'm thinking about renewing it. It offers convenience, and I've had pretty good experience during the different occasions I’ve used them. When our washing machine was leaking, the repair people responded in two days and replaced some parts. They did great, and I enjoyed working with them.

There was a leak in my bedroom in my water pipe. The contractor came out and fixed it. It was difficult because American Home Shield assigned one plumbing company, but nobody called me for four days. It took four phone calls to AHS to try to get another plumber out here while I was out of water. And they finally assigned Hers & His Plumbing.

I submitted a ticket online for the AC. Then I got contacted by the service provider. They came in, did the diagnosis, and then bought a new part and got it fixed. It's been working for the past week with no issue. The claims process with AHS was good. I used to have a different provider and the process was much more complicated. So I've been happy so far.

The first time around that the contractor came for the AC, they ordered the wrong part. But other than that, mistakes happen. I’m not too upset about it. The technician is very professional. When he called and gave me an estimated arrival time, he was always on time. So he’s pretty good. He did a good job. The AC is working. Overall, American Home Shield pretty much helps you save a lot. You use it when it's needed. The service is automatically done online. So it’s an easy process.

So far, the claim process has been easy. I have the option to either set something up online or call and talk to a representative. Also, when we had somebody look at our dryer, the contractor did a virtual visit and it was nice to have that option. They listened to what was going on and had me snap a few pictures. They figured out from that what was going on and had the parts all ready to come in with.

The repair person deemed our kitchen faucet to be unrepairable. We went through AHS to replace. Repair person came in with new faucet and said they were replacing it with the same one I originally had. No need to stare at the guy doing the work, right? He left and when I came into room the faucet was a different design style. Slightly different color and a brand name I never heard of. The guy did a great job installing but when I called AHS they said "it's close enough". I was shocked.

We had sewage backing up from the toilet into our shower. The techs that AHS sent said they needed to snake it. They snaked and snaked. They said they went 36 feet. The guy said it was full of tampons and baby wipes. I said those weren't coming from us. Then a couple of days later, my youngest went in. She flushed and it wouldn't go down. I plunged and plunged till the cows came home, couldn't get it. My husband came home. He plunged and plunged and it started backing up into the shower again. We called them and I said there was an issue. They came back yesterday and walked in, went into the bathroom. They ran the shower and the sink. They flushed the toilet about 40 times and nothing came back. They said it’s clear. They were very polite. They were supposed to be there between 12:00 and 2:00 and they showed up at 8:40. Everything is working okay now.

AHS's service is fine somewhat except that I don't understand why some things cost so much. To get my AC fixed, it cost me $1,050 for the Freon because they don't cover that. As for when I needed plumbing done because of my two bathtubs the gentleman put a new regulating thing in the faucet and he said, "Check and see if I can come out and flush the hot water heater. Because that might be what you need.” And I called and AHS said they don't cover that either. I can't afford to pay $100 and pay this money every month for insurance and not get anything in return. I am dishing out more than what AHS is giving me.

I have a leak in my shower and under my sink. The contractor came out and looked at it. But I haven't heard anything since. They weren't that good. It's been over two weeks since they saw the bathroom. The follow-ups need to be more clear because now, I'm just sitting and waiting and not sure what the turnaround time’s gonna be. The contractor didn't tell me when to look out for them to come and do the leak. I had another claim with the roof to get some patching done and it went better because the roofing guy was really responsive. I should be getting that done within the next two weeks. The roofing contractor was amazing and really thorough.

I’m very satisfied with American Home Shield. I know eventually they get things done. Sometimes it takes a while longer, depending on the situation like I have right now. A guy came out this morning to repair the stove but he couldn't get it done. He said that there was a problem with electrical, but my electrical guy just came out last week and cleared everything. So they're gonna send another guy to cover what he said he could not cover. That’s set for tomorrow. And once that guy clears the electrical, they’ll send somebody else back again to see if they can get the stove going and they'll go from there. I haven't cooked on my stove in a week and a half now, so that has been tough. And I have the setup for soup today so I can put that in the microwave. But I know it will get taken care of, whether they get it fixed or replaced. I just don't know how long it will take. But it will get done.

I've had my stopped up commode for over a week now and I still don't have my issue fixed. One person says one thing but another says something else. The contractors were good and I like them. They're nice and they've really helped me out before. But this time I'm just disappointed and almost in desperation. They haven't done anything yet. I can't wash clothes or dishes or anything. Other than that, I'm very pleased with AHS and I would definitely recommend them.

I had a refrigerator that the freezer stopped working. I submitted my claim through the app and it went smoothly. The contractor called. They came the next day, fixed it on the spot. And that was it. They were professional. They were reserved, but got the job done. However, American Home Shield initially signed a company that was not up to my standards. I asked them to switch it to a different company. The second company had very bad reviews as well, but was a bit better. We have a newborn child and we have breast milk. It needs to be frozen. So, I just needed it to be fixed, even if the experience would be terrible. But they ended up fixing it. I've heard that AHS hires terrible contractors. So for this last one to show up, do it, and do it correctly and have no issues, it was a good experience.

Water was coming in from my upstairs neighbor's apartment and it was leaking all over several areas of the house. A contractor came out the next day and they were great. Once they'd figured out it was my neighbor's apartment, I thought they would just stop and go home. But they went under my apartment to make sure that nothing was leaking in my bathroom. They stayed there for a good 20 to 30 minutes checking stuff out, making sure it was nothing wrong with my unit. I appreciated them doing that.

I've been happy with American Home Shield generally. Sometimes, it's not the easiest depending on the job and what we're dealing with and there are a lot of steps to go through. With replacing something, like air conditioning, you need to get somebody out and you need to get them to determine that it needs to be replaced. Then, you need to get American Home Shield to agree. When they agree, of course, not everything's covered. You have to get the technician to tell you how much is not covered and how much you have to pay. Much of the extra that you pay is for modifications on whatever is hooked up to be up to code. Some of these costs vary dramatically. So, it's out of the control of American Home Shield since they're only paying for the equipment and the installation. And then, they turn around and they say, "Well, what about a cashout?"

I had a problem with the AC. The techs had to come out a couple of times and fix it. But it went out pretty well. I like American Home Shield a lot. The online portal is really nice as well.

So far, my service with American Home Shield has been good. They've been pretty quick on repairs and doing what they need to do to get things fixed. One time, I had an issue and unfortunately, they couldn’t fix the item. It was a tankless water heater. It was so old and it couldn’t be repaired. The parts weren’t available anymore. That was replaced. American Home Shield issued me the value of it for me to go find the one that fits my space.

They’ve been great contractors on all the service calls. In all the time that we've dealt with American Home Shield, we've never had a bad contractor. We’ve always been very pleased with who they've sent. It’s always been fairly quick and efficient. The coverage has been pretty good for issues that have had to have been done. So far, we’re very pleased and this is the second home that we’ve had American Home Shield. When our water heater started leaking, it was replaced. All we had to pay was the service call. But then, we had to deal with our waterline. It was not up to code and it was $145. So it was very minor in comparison to the work that was done.

I had AHS for five years and they took an auto-draft out of my account. I couldn't really get the dispute settled, but Bank of America had my back. I left them, but I went back to them because I remembered their top-notch service. They're the best service I've had. This time, I have requested my documents and I still have not received them, although they've already started taking money out of my account.

When Knockout Appliance came for my dryer, it went well. But then the dryer started failing again, and I called them. They told me that they were going to call AHS to see if they can come back out. But they haven't. The service has been so-so 'cause they will still be calling me to do the free AC and heater tune up and they haven't. They said because they don't do service for my area now, I cannot have my free service. I'm trying to figure out what are they gonna do because that was my main hook-up that I decided to go with them because of that free tune-up that they offer every year. I'm starting to wonder if I should shop around into another warranty.

I decided to get American Home Shield because most of my appliances are 10 years old and they are probably going to start breaking down. And so, I thought it was about a good time to get the coverage. There was another company that first reached out to me but I wasn't happy with them. On the other hand, American Home Shield's representative was very responsive and the rate may have just been a tiny bit more than the other company. But I wanted a company that was going to respond to me when I needed to be communicated to. If anything goes wrong with all of my appliances excluding my microwave plus wall heaters, I call American Home Shield and they will send out somebody who will either fix it or determine if something needs to be replaced. If it needs to be replaced, they will replace it comparable to what I currently own.

The outdoor portion of the AC unit, something had gotten tripped in it. It was like the indoor portion of it was turning on, but the outdoor portion wasn't. The process was really fast. I put in a claim and the tech called me the next day and let me know that he had an opening in the afternoon. He reset it to get it working and it only took him 30 minutes to fix it. I like AHS because it's easy to call in or go on the website and make a claim. I've made a few claims over the years and I'm sure the warranty has saved me a ton of money just having that one deductible for each of the claims that I put on it. I'm really satisfied with the service.

There’s a pipe in my basement toilet that was leaking and my kitchen sink was stopped up. Enterprise Plumbing came out and stopped the leak in the basement but when you flush the toilet, the water wasn't running. So, it took a couple of weeks to figure that out. So, we called American Home Shield and asked for somebody else. Because when I called Enterprise, the plumber was yelling at me. He was very nasty.

American Home Shield is one of the largest home warranties. So, they have the ability to pay out if anything goes wrong. And it has been well-known and has been around for a while. They cover a lot. I’m happy with what they cover. Our refrigerator is not working. They offered to replace. I have to buy something else. I just sent them the receipt. I still didn't get the check. Hopefully, everything will go through.

Up until the other day, everything was okay with American Home Shield. I had put in a service request. Originally, it was for my garbage disposal. The guy that came out and took a look at the garbage disposal said, no, that wasn't the case. He said it was the dishwasher. He had put in the request for someone to come to check the dishwasher out. In between the time that he put in the request, I also realized that my refrigerator was acting up. So, I cancelled that request and requested the refrigerator and the dishwasher at the same time.

Tech-Tonics fixed my washing machine and my refrigerator. The tech went above and beyond. I was very pleased. He didn't leave me a big mess which sometimes, people do. AHS already saved me a bunch of money. It's a monthly thing but it's okay. Everybody's been friendly and I appreciate it.

I wasn't happy about the plumbing claim with American Home Shield. I was more confused than understanding what was going on. I called for the first time to have service because my faucet was leaking. Not in a big amount, but it was leaking water. The plumbers came in and did their work. They changed the handle of the faucet. But during the night, the water kept dripping. I called again, and they came back. They said the tube for the head of the shower was accumulating the water, and that was why the water kept dripping. But it wasn't from the plumbing system. After they left, when I opened my water, it was different because the pressure of the water was more than it was usual.

AHS's claims process has been fine and they do their part well. But there was one time, the same problem reoccurred and it was right outside of the 30-day window so I had to pay another $100. That was kind of annoying. Also, my recent claim is an ongoing issue with my oven and it's still not fixed. Different technicians have come out and they've replaced pretty much every part but it's still making a noise. The last time someone came, the tech said there was nothing more they could do and he did a second opinion. Now, another company is coming. It has gotten ridiculous at this point.

My dryer stopped heating and I went online and submitted the claim to American Home Shield. Someone called me within a couple hours and the issue was resolved that day. I like knowing that things are covered if it's a major fix by having AHS. But when the dryer went out because of a fuse, it cost me $100 to change a fuse.

I kept getting these bills from the water company and they were telling me that they were high so they wanted me to check for leaks. I called AHS and they sent a plumber but they were useless. They didn't come with equipment and they didn't know what was going on. They didn't even seem interested. Thankfully, AHS sent out a second plumber, Carl & Son, who was absolutely fabulous.

I had some problems with the gas water heater. The problem occurred on Friday and a tech came out on Monday. It was good. He started quite fast because it turned out to be a small thing. He was only there for a short while. A home warranty is primarily for these small things that come up where you can get a lower price on service rather than paying the full price. They do bigger things but hopefully not.

My garage door spring broke, and I did a claim at 11:00 at night. I was patched to an office in the Philippines, and the representative there was outstanding. Took my claim, filed it, and it was approved. She gave me the phone number of one of the three contractors in San Diego, the one that I chose, and I called them the next morning. They were available within an hour of my phone call and came to my house right away because they had an opening. The repair man fixed it. I've had American Home Shield for almost two years and this is my first claim. Outstanding service by the representative for American Home Shield as well as by the company that replaced my garage door spring.

The person that I spoke to was very knowledgeable. I was super impressed. She gave me all the answers to my questions before I asked them. She explained to me the difference between the policies. I went into it completely blind. I really liked the fact that I could add one thing. I also liked the fact that she would take the money, but I could file within a month. I wasn't gonna have to wait for six months to do it. She made it so smooth and easy for me that I was like, "Yeah, let's do it." The price was very reasonable too. I love AHS.

American Home Shield comes in handy. If you don't have time or you can't find nobody to do anything, then if the issue is under warranty, they can come and fix it. My recent claim with them went good. The tech came in and did what he had to do.

I've always found American Home Shield to be okay. I reconnected with them. I had a claim for the dishwasher recently and I had a bit of an issue because the first guy that came in didn’t fix it. He said everything was fine but it was still leaking water. I had to get a second opinion. The second tech found that it was a very simple fix. A fork had slipped through the silverware holder and it was holding the washer that spins around in a position that aimed it at the door. That was why it was leaking. We just removed the fork from the thing and I haven't had a problem. I like to have the home warranty in case. It's an insurance policy. The dishwasher that's in there was actually replaced by American Home Shield. They did the same for my microwave oven.

The washing machine stopped working. Sears reached out the next day. The tech checked it out, found out what the problem was, and ordered the part. Once the part came, he came back and repaired the machine.

The air was not kicking on the furnace or the AC. Neither one would come on. The tech was here the next day. It was fast and he was great. He happened to have the part that he needed and he got it fixed the same day. They've come out a couple of times for different problems and they've always been good, but this one was exceptionally good. We've been in this house for at least three years and we're in an older home. So, things are more likely to go wrong. A lot of things don't need to be replaced, they just need to be fixed. With American Home Shield, for not very much money, you could get things working again. I wish it was easier to talk to a person sometimes though. They want to log cases online and that works great when everything goes normally. But if something is unusual, it's hard to get ahold of a person.

I have American Home Shield's customer service is great. They always answer the phone and are always willing to help. They're quick to make progression on any issues I had. I've made three claims since we've moved in, and they've been taken care of quickly. They don’t try to get out of covering things. If something was wrong with something, they took care of it or replaced it. My outdoor faucet in the front of the house broke off. The contractor came right out to replace the faucet. And he was here for 20 minutes. I would recommend AHS.

We turned the AC on but suddenly, it wasn't cooling. So I went outside and saw the fan wasn't working. The contractor did everything within a week. It was quick and fast. Everything was good. Everything works fine now. I've had good experiences every time I've called American Home Shield. I pay the 75 bucks, and if something breaks, they fix it if it's covered under warranty.

The first group that American Home Shield hired for an appliance repair didn't come out. I told them I didn't want them to come out because they were telling me what time to be at home. They weren't asking me when I was going to be home. They weren't very caring about my schedule. They just called me and said, "Hey, we'll be at your house in 30 minutes." I told them, "Dude, I don't even know who you are, for one. Two, is that how y'all set appointments?" But the second guy that American Home Shield sent out was really good. He was a rockstar. He did what he was supposed to do and fixed the issue.

Sometimes, going through American Home Shield seems like the better deal. For example, I had a guy come in for my dishwasher. He fit me into his schedule and took care of it. We no longer have a problem with our dishwasher. But there’s been times when it was more economical to go straight to a repair guy rather than try to go through American Home Shield, especially on air conditioners. I've had a claim for the air conditioner through AHS and I was kind of scared of the guy that came out. My wife and I felt really uncomfortable with him. He was aggressive and odd. He told us, “Hey, I’m doing this so you need to pay me extra money.” I didn’t like that. But that was out of AHS’ control and that was just one incident.

When our icemaker was not making ice, Mr. Appliance came out in two days and it went really well. The technician knew exactly what the problem was, and he was very nice and friendly. He had to order a part and come back, but it did not take very long at all. We had a great experience.

Every time I deal with this company, it is an entire procedure. My dishwasher was deemed to need to be replaced. I spoke with an American Home Shield rep, who gave me a cash-out number based on the old dishwasher I had. Ok, so far, everything is good. As per their instructions, I find a dishwasher I like, order it, pay for it myself out of pocket, get it professionally installed, and email them the invoice to the email they gave me. Moments later, I get a confirmation email that my invoice was received and I should expect my check within 21 business days. Ok, no problem.

I placed a service request on March 16th 2022 to fix my heating system and it's now March 23rd 2022 and they still have not found anyone even though the home I own is within 20/30 minutes or less of numerous heating and cooling companies. I am not very happy with this experience so far.

We have had American Home Shield for several years, but will not be renewing our contract. The few times we have had to ask for a repair, we are left in the dark for 6-8 weeks without fail. AHS contracts with the worst, lowest-rated service companies in the region. Twice we were left with air conditioning in Florida over June and July for 6-8 weeks. Twice! The service tech then told us they could have gotten the part in less than a week, but they must get the part from AHS who send to use the lowest-rated suppliers as well. The part through them took over a month to arrive both times.

T Mayes Plumbing & Heating came in and fixed my bathroom sink in a couple of minutes. It had a leak and the tech replaced the handle, where there was a little contraption that wouldn't work. They also found a leak under my sink and they repaired that too. The only thing was it was a Monday when I contacted them and I did not get an appointment till Friday but that's normal in today's world. Other than that, I've used AHS twice and I haven't had any negative experiences.

I was without a fridge for almost two months. GE came one time and it was supposed to be fixed but they didn't fix it. They ordered some parts and when they showed up, they changed the compressor and the coil. They were there for about four hours and put some kind of air to test it and all the lines in the inside were broken or damaged. So they said it was not fixable. But why didn't they check that before? I was waiting for two months without a fridge, and then they told me it was not fixable.

I don't like how long it takes for anything to get repaired. When something breaks down, it's always 24 to 48 hours before someone calls me, and they have to schedule the appointment based on their availability. So if my furnace goes out in the dead of winter and it's below zero and I can't get somebody to come out for three or four days, that's ridiculous. And that happens.

I had an issue with my freezer where the ice maker seemed to have gone a bit crazy, and the freezer was frozen shut. I requested service through American Home Shield's website, which was pretty user-friendly, then I got a text. I also got an email notifying me of the name of the company that was coming out and their contact information. The repair man called me, and we talked through the problem. It was great. He told me when he would be able to arrive and that I would be getting texts prior to his arrival, which was a new feature. It was great because now I could see how close he was, like Amazon, and make sure the dog was out in the backyard. I liked that feature. The repair man gave me a tutorial on what to watch out for with the ice maker, so everything's fine.

I had a policy with American Home Shield on our first house and we lost that first house in a flood in 2016 and forgot about them. I got a warranty with another company that was absolutely horrid and ended up going back to AHS this year. We did use them once at the other house. I had a hot water heater that went bad and they replaced it and it was $100 just like they claimed. It was wonderful. I'm very satisfied with AHS. It was an overall pleasant experience.

Up until right now, American Home Shield has been pretty good. On the 19th, I called in and requested service for our refrigerator, and I didn't hear back. I called on Saturday and spoke to someone, and they couldn't reach the company which was called Next. AHS emailed them and suggested that I could call them, which I've done. I haven't done it yet today, but I still have not heard anything back. American Home Shield sent an email saying the contract was given to this company, and if I wanted to contact them myself, then that would be okay. I wasn't happy about that

I'm glad that I purchased my warranty through AHS. I would've been in a really bad spot a lot of times if I didn't have them. My dryer wasn't working and it was taking hours to dry. When Omega Force Appliance came out, the tech explained what was going on, showed me an example, and showed me where to look. He was really nice.