American Home Shield Reviews

The contractors have all been good and I'm more or less happy. But the rates went up last year and AHS is pricey. This is the last month I'm gonna be with them because I don't see the worth compared to what I'm paying for month by month. Then, when the technician comes, it's $100 initial. So, it adds up. With the other warranty I was with, it was $65 when the technician would come to the house. Plus, some things have not been included in AHS's warranty like the central air conditioning. So, I was disappointed.

I did a work order to American Home Shield for plumbing, and it was for my garbage disposal and two of my toilets. My garbage disposal wasn't coming on at all, and when I would flush my toilet in the first bathroom, the water would continue running. And when I would flush the toilet in my back bathroom, I had to turn the water off in the back of the toilet. Doing the work order online was easy. The website said that someone will be contacting me within 24 hours. But I had K & S Plumbing cancel several times, and I made arrangements for them to come and for me to be at home, and they said they were coming and then they didn't come. Then several times, they said it was a family emergency.

I only had some problems when I first moved into my house, because the person that bought the plan had it in her name. It took a good while before American Home Shield was able to switch it to my name and my husband's name. Other than that, I don't have complaints. I believe it's a good program, and so far, I'm pleased with it. I plan on renewing and keeping it. A $75 co-payment is a lot better than replacing a lot of big expenses for whatever one might need to fix things. One time, I called for my AC, and everything went well. The repair man came on time, put a part in it, and I'm thankful for what he did. I was satisfied with it.

Everything has been excellent with the claims process. They have repaired an icemaker on my refrigerator, worked on my AC system, and replaced my washing machine. I had an issue with the company that came to work on my fridge but they sent me somebody else that knew what they were doing and got the fridge fixed. I would recommend American Home Shield to anyone.

Springdale Plumbing was great. The guy they've come out a couple of times seems to be very organized. Recently, my toilet and my sink were leaking. There was a seal that was broken on the toilet and it didn't take him very long to fix it. Then there was kind of the same thing on the sink. The faucet probably needs to be replaced but he rebuilt it and it seems to be doing better. I don't know if it's going to be permanent but right now, it's fine.

I was having problems with my AC and I contacted the contractor on a Sunday. It was a holiday on Monday so they came in first thing in the morning that Tuesday. They were very good. They got everything resolved that day. I was very satisfied with the whole process.

Still haven't heard from repair guy about dishwasher since he left saying he had to order parts. So basically this has been useless minus the a/c Freon being refilled. Very very unhappy.

My AC unit wasn't cooling and American Home Shield addressed it quickly. K & J Mechanical gave me an appointment for the next Monday but then called me and said they could come the next day. I appreciated that. While I was sitting there thinking, I remembered that sometimes I'll have a little power surge and my television will go off in the bedroom and the breaker will shut off. When I kicked the breaker back on, the only thing I looked at was the television. I checked the breaker for the AC unit and that's what it was. However, I already paid the $100 for K& J to come and check it. They showed up the next morning for the service call. And because they did come out for the service call, I felt I got my money's worth. I was very satisfied with the service I received.

My last claim with American Home Shield was for the toilet. It must have needed some type of washer. The tech fixed the issue really quickly. Today, I'm having a thermostat installed and I'm waiting for somebody to come. American Home Shield takes care of business and I'm satisfied. It's been pretty easy and I get fast service.

My son dropped a heavy pot onto the control panel and cracked it. I called American Home Shield and they connected me with a service provider. They had me take a picture of the damage and the model number and the plate on the dishwasher. They ordered the part, the part came in, the guy came in and installed it. It was perfect. I'm happy with American Home Shield. I recommend it.

The fan was making a loud noise while I was running the AC. It was fairly easy to submit the claim to American Home Shield. When the techs listened, the AC was low on Freon. So, they added the refrigerant. Then I called them back because the fan was making the noise again. When they were here the first time, it wasn't making the noise. The second time they came out, the fan made the screeching noise, and so they said that they had to order a fan for it. So, they ordered the fan. But then the technician, Andrew, went out to check the outside unit and he said the refrigerant was all leaked out. He said that they have to replace the valve. They ordered the valve for it. They have to cut a certain section out where the valve is leaking and they have to put it properly.

I used them to turn off and turn off the breaker and I was very satisfied with the way everything went through.

I was having was a smell from in the bathroom downstairs. I was selling the home and the home inspector said that I should have a plumber in to clear the drains. I contacted Home Shield and asked them if they could send someone in because there was a suspected block in the sewer system. They told me I'd be contacted within 24 hours and I was.

The AC was not coming on and it turned out to be a capacitor. The tech had it changed out in about 10 minutes. So, it was excellent support. I have two home accounts with American Home Shield and one claim was another AC issue at the other property about three weeks ago. It was because my upstairs unit was 12 and 14 hours a day. It was the pressure but it was okay.

The tub of the washing machine was filling up with water, so it was dripping from somewhere. I got online and put a ticket in. I called the contractor the next day and the rep scheduled me, and then the tech came out because they were all in the area on Tuesdays and Thursdays. He came out on Tuesday. When he came out, he had to get the model number, then ordered the part. He came that Tuesday and put it in. He was very professional and nice. They did what they were supposed to do. That was a perfect fix. American Home Shield is a worthy cause for me, being a single person.

The central air unit was not blowing cold air. We took the initiative to call the contractor, Alpha, as soon as American Home Shield assigned them. They gave us a date that they could come out. They were very professional, timely, and effective in fixing the job. The tech was dealing with my husband and he told him what he did. This repair helped us immensely. It was about 90 degrees and now we have air again. Everyone thinks the central air unit is functioning fine.

American Home Shield is a good thing to have. When my unit wasn't cooling, I called the warranty people. They told me that somebody was going to call me, and I got an email to that effect. The heating and air person came out on a holiday for which I thought was really good. Usually, you can't get a heating and air person out on a weekend, much less a holiday weekend. The capacitor needed to be replaced and he repaired my unit.

The plumber fixed my issue with the drain in the shower. He showed up on time and was very pleasant. He tightened the drain plug thing itself that connects to the discharge pipe and then, he went downstairs and I ran the shower again to make sure that it wasn't still leaking. He came back up and said it was fine. He got it done quickly.

Having American Home Shield has been beneficial. Instead of spending hundreds of dollars, you spend 75 bucks and somebody comes out and takes care of it. Everything so far has been pretty good. It's just some of the contractors come in, do the job and leave and not really call to say anything. We had the AC checked and a guy came in and did his thing and left. Also, we did an electrical claim. The techs fixed the problem of it tripping, but there are still issues.

I had a feeling that we would be without our air conditioner for a month or two. From previous friends that have had American Home Shield or home warranties, people have come out to their house and they go, “Parts are not in for a month or so.” I got a feeling and I was sick to my stomach 'cause we were going to have company. But the man came when planned and said, "It's a small part. I've replaced it." He had the little part and we didn't pay anything more than $100 for him to come out. We signed up for his company to come twice a year to service our air conditioner because we were so pleased. I'd recommend American Home Shield.

The techs have been helpful, but there is still one opening. They need to fix the tap. It's not completed, but the experience has been good. They were very professional and really good. They were here for 30 minutes. They checked everything. They were very friendly and explained well. I had two major claims to American Home Shield. One was with the garbage disposal. The other one is with a leaky tap. For the leaking one, they said they had to replace it because it's not working. They have placed an order for that. The garbage disposal was broken, and they had to replace it with a new one.

I'm not happy at all with Home Shield. I've had a home warranty when I bought this house, and all they do is three times, somebody’s sent out and, “Oh, yeah. We know there's something wrong.” One of the techs was good, the next one was mediocre, and the last one sucked. In fact, he took our filter out and he left it sitting on the furnace. It's not the furnace filter, because I know what that is and I change it every month. I don't know what this other filter is for. Also, when it's time to fix the unit, I still got to pay the whole thing. What insurance is this for? A few weeks ago, Home Shield sent me over to Budget HVAC and got nothing done nowhere so I had to buy a window air conditioner. I’m done.

A young man came and tried to fix the washing machine. I didn't like the way he was acting. I told him, “Write down what you’re saying about the machine because my daughter will read it when she comes.” Then he said to me, “I don't like these machines, either.” He said they are computerized and if one thing goes wrong, something might pop up. He said, “If you report it, if you have problems for three months, they might give you an old machine.”

We had a heavy stainless steel sink in the kitchen and in the middle of the night, it just fell out into the bottom of the cabinets. We were having a storm and we thought we'd been struck by lightning. It sounded like an explosion. When we got to the kitchen, it was already covered in water. There were three or four different people that came out. They had to take it out and we had to have carpenters and plumbers. Then after they got it in, they had to put a new faucet in, and after they got the sink in, they had to brace it underneath so it couldn’t fall again. Also, my dryer wasn’t drying and the contractor came out and fixed that last week.

The gentleman that came out for the AC was very professional. When he was finished, he took time to make sure he showed pictures and actual visual of each part that was replaced, and then something about what they'd do and what was going on with the unit.

I'm still trying to get my hands around the home warranty. I make claims though I don’t know what I'm and I'm not covered on. Also, the challenge I’m having at times, especially if it's an emergency, is it takes a couple of days to get someone here. But I had a claim when the AC went off all of a sudden and it was easy to submit that claim and get AHS to have the Burgos Air tech come out.

Back in May, a guy came over and checked my washer, dryer, and refrigerator. We replaced the dryer and with the refrigerator, he said it was a Freon leak. We got a second opinion and another guy came out in June. He said the same thing. We told the AHS rep that I already got a second opinion but the rep wasn't listening. I can't communicate with them. My wife is dissatisfied. Once we get through with this contract this year, we're not gonna renew it.

The technicians that came for our AC claim with AHS was professional and explained everything, the problem, and fixed it. They were also great communicators. They texted and let us know when they were coming. They arrived and took care of it quickly.

American Home Shield's claim process is relatively easy. I don't mind doing it online unless I run into an issue. Once I set a time with American Home Shield and if I don't like that time, I have to go through a party. They ask me three times then they give me one of those times that I'm looking for. Other than that, American Home Shield is doing a good job. It's a good option to have because when you buy a house, you don't know what the seller hasn't told you. He may say something is new but it's not then it goes out in the first couple of months. I used my home warranty when my air conditioner was not working. The air conditioner people came out and they put in a request for an electrician to come out because apparently, the breaker in the garage was not working. The electrician changed it and fixed it.

The repair company did a great job with my garage door. The service was good, professional, and on time.

I just bought the house a year ago and the AC unit was working fine last summer when I moved in in March. Now, all of a sudden, it's not working properly. I need air conditioning and American Home Shield is not going to pay for it because the contractor said it looks like somebody went up in the attic and cut stuff. My son moved in with me because now he's on dialysis. I had to go out and buy four little fans for him to have air in his bedroom. I want to cancel American Home Shield because they said it's still a discrepancy and they're still reviewing it. Everybody I talked to said that the manager would call me back but no one has ever called me back. It's been two weeks now and I'm not getting any satisfaction. I haven't had any air conditioning working properly.

American Home Shield offers the convenience of just calling one place when things break and getting it resolved. One time, the washing machine in our rental property wasn't spinning any longer and the tech got there quickly. The only miscommunication was he told the tenant that it wouldn't be able to be fixed and that he was going to put it in for a replacement. I then had someone else call me several days later in regards to fixing the washer. I told them it had been resolved, but it hadn't. The home warranty company wanted to get a second person out there and I wasn't communicated that. Now I've got to go back and follow back up with the person who needed to give a second opinion.

We are satisfied with the service of AHS. The claims process is straightforward. I didn't have any kind of hoops I needed to jump through. The overall experience with the tech who came out was absolutely great.

I sent in a claim for a toilet repair and it was easily done. The contractor came right out on time. Everything was done that day. Since I've had American Home Shield, they're a great company. I'm very happy with them.

American Home Shield is awesome. I like them. I just needed an update maintenance. I got their email a couple weeks prior when they sent out someone to check on our AC before the summer really goes into full swing. We asked about making sure that the unit was doing well because I just purchased this house. The AC unit is good. We didn't need any Freon. The tech walked us through and we walk through the type of filters that we should use. He was really quick because it was nothing really much for him to do. He was in and out, super nice and super informative. I like him a lot. He's cool. With American Home Shield, I knew what I was getting into. They have been good. Their claims process is super easy, super quick, and their service people come out the next day. Keep being awesome to us.

Our garbage disposal was leaking and Plumb Genius replaced it. The service was fantastic. It helped a lot. I use my garbage disposal often so repairing that gave me the opportunity to use my garbage disposal. I got the leaking out early so it didn't mess up too much my undercabinet. American Home Shield is very good and I've never had any issues every time I call. It always works and they send out good people. $100 is not that bad to pay to get somebody out because he’s gonna fix what needs to get fixed. So, I've used AHS several times and everything has always been great.

Filing a claim is easy. I appreciate that because it saves me a lot of time and hassle. So I'm happy. I'm very satisfied.

The refrigerator and freezer were not cooling. It was multiple issues. I contacted American Home Shield. I called the number and informed them what was happening. And they took it from there. They sent an email right away. The contractor was very knowledgeable, seemed to have known what he was doing, and very polite and professional. He did his evaluation and told us exactly the steps he was taking. He had to come more than once to get it resolved. AHS is on top of things. They make sure that I am informed and they get the job done.

I had my leaking water heater replaced. The techs had to come back because they had to get approval from Home Shield but everything worked out just fine.

The AC unit was not cooling and the tech got it going in a short amount of time. He was very nice and professional. American Home Shield is very good. They're usually very quick to respond and they always get the job done. The experience has always been good and very satisfactory.

Shortly after we moved in, we had a backup in the basement. Some random plumber couldn't get it done so he told American Home Shield that there were tree roots in the line. I had three other plumbers out since then and they were like, "What the hell are they talking about? There are no tree roots in the line. It's just old." But, because the first plumber said something, now AHS will not cover anything on my sewer line at all. That was very crappy of them. Recently though, AHS had to replace our hot water tank. The claims process was fast and easy. I got the approval quickly.

I was a little bummed that the whole AC unit wasn't replaced. The house was built in '96 so that unit is old and not energy efficient. When it went out, the guy put a new motor on it. Whether that is considered energy efficient or not, I don't know, but it's working great. He said that it could last a week, two weeks, or years. I asked why they wouldn't replace the whole thing and he said that that's not how American Home Shield works. They do a small repair instead of a replacement.

The techs fixed my dishwasher and my washing machine. They're the best I've ever worked with. Having AHS is every easy. It's user-friendly and the techs have been really great.

The people that were assigned for my air conditioner were very, very helpful. They called me to say that the tech was coming, and who was the person that was supposed to come. The young man who came was great. He did a good job, and now the air conditioner is working. AHS is a very good company. They are very responsible and they do what they plan to do. They helped me with what I really needed. It was a very good experience.

The Whirlpool refrigerator was not cooling down. On May the 28th, the technician diagnosed it via video call. He told me to turn it to the coolest setting. He also asked if the compressor kicked in and those general questions and some of those things were not happening. The refrigerator's almost 14 years old so he suggested that he was going to go ahead and call in to American Home Shield and let them know what the issue was. In his opinion, because it's a closed compression unit, it can't be refilled with any kind of Freon so the fridge has to be replaced. He told me that American Home Shield would get in touch with me within 24 to 48 hours of him submitting the request.

The AC in a rental property I own wasn't cooling. The guy came and checked on it and he had to put in Freon and fix the steel. I was kind of disappointed in the small amount that the warranty covered for the Freon. It only covered 10 bucks a gallon and it costs a lot more than that, but it is what it is. Other than that, AHS has been easy to use and prompt. It's easy to get service.

There's one issue that I'm working with American Home Shield to get reimbursed for a claim regarding my rental's HVAC. I couldn't submit a request for service because their system was down for the entire day. I called the help desk and the rep couldn't do anything through the computer either because the system was down. My tenants have a newborn baby and it was 90 degrees so I let them know it was an emergency and I had to get somebody. The rep told me to call back the next day when the system goes up and gave me the email of the manager. So, I had to call a second contractor to fix the issue. I sent the manager the invoice for reimbursement.

Last year, I've been having a problem with my AC and it was terrible. American Home Shield sent the same people back out, and I didn't like that. We should be able to pick our own people to come out, and then get with the home warranty company about the situation here and we only just pay our $75 co-pay. Also, when I put out money last year on my AC, I shouldn't have to be putting money out on it this year. I've been with American Home Shield a long time. I'm still satisfied with the service. This year, the people have gotten better. When they came out this time, they did great.

American Home Shield is easy to work with and I don't have to worry about fixing anything myself. I just call them and they deal with it. That's peace of mind. The technicians are on time, very courteous and professional. I recently had an AC leak and a tech came out and fixed it.

We've had problems almost every time we've called because American Home Shield doesn't pay a whole lot. There have been a few things they've paid the full amount, but right now, we're still waiting on whoever they sent us to get the part in to repair our air conditioner. It's been two weeks tomorrow that our air conditioner went out and we still don't have it repaired. Supposedly, American Home Shield is paying $900 but we're still gonna have to pay $900. I'm not sure it's that good of a plan if you have to pay that kind of money.

I felt very comfortable with the tech. He had his mask on and all the PPE required. He did the six feet and was also curious if I was vaccinated or not. Everything was great.

A contractor came out because my air conditioning unit wasn't working. They said what it was, what they needed to do in order to repair the system, and that was what they did. Overall, it's an excellent experience with AHS.

We’ve used American Home Shield a lot and overall, we've been very happy with them. We had a little hiccup with them a couple of years ago. I felt like they didn't do our water, but it was in the contract. Other than that, they follow through pretty much all the time and they've saved us a lot of money over the years.

American Home Shield's customer service is fine. Some things are hit or miss. The electricians, that's an iffy subject because you never know what is going to be wrong until they get out there and they say something is not covered. I hate to pay 75 bucks just to find out, "Nope, that's wear and tear." We tried to get some of the pool things done and the people were saying that was not warrantied as it was wear and tear. I wish there was some clarity of what actually might be covered or considered, especially for warranty items and when it comes to electric stuff and the outside pool. That aside, we had a claim for our air conditioner and a tech with Delta came out. The air conditioner wasn't kicking on. There was a short in some wiring and the tech replaced it. That took him 15 minutes and the unit was working.

The timeframe of getting someone out to us was my biggest problem with AHS. It took two days for the techs to come out. I was roasting. It was so hot that week. But AHS sent someone out and they got the job done.

I still kick out a lot of money having a home warranty but it helps with some of the major costs. I used it when my water heater started leaking. Technicians came and they were very professional. The only thing is when you're paying a monthly premium for the home warranty, you should get better coverage and pay less out of pocket because you're already paying it per month.

It was easy and very simple to send in a claim.

I had a leaky socket outside of my house and the tech that came out from Aaron Plumbing and Heating Air Condition took care of everything. The quality of the repair work was A1. But I have a claim that nobody's answering. AHS could follow up on the claims because for every good one I’ve had, I've had three bad ones. I’ve contemplated leaving.

The techs were very professional and thorough. They gave me a good explanation of what's happening. American Home Shield's prices could be a little lower though.

I had an upstairs leak and Advanced Home Services was the original ones that came out. They were out within an hour and their list of services was extensive. They had all the other services I needed out that night. The process was lengthy only because of the type of leak and the damage that was done, but I called with this other plumbing issue, and I said, "Advanced Home is the only one that is able to come out." They were quick, efficient, and handled everything. It was no talking back, no upsell, no nothing. They just went to it and got the work done. They are the only ones I'm allowing back in my house. Hopefully, I don't have any more plumbing issues, but if I do, I know who I'm going to be requesting.

The last time that the contractor came, they were very professional and nice. They were really fast. They were very wonderful and honest. They told me that my refrigerator can't be fixed even though it's only three years old. I'm getting water in one of the drawers and the tech said it can't be fixed, so we can’t use that drawer. He tried to do whatever he could, but that was it. He said I can call them if I have problems. But I'm not going to keep calling every time I dump water out of that drawer.

American Home Shield looked like the one that was most encompassing for what my needs were at a price point that I liked so I went with them. Recently, Borregan Locksmith did a rekey through American Home Shield and the process was easy.

Sometimes AHS does well, sometimes it doesn’t. One of the things that should be pretty easy to fix is their online system. If I try to open my service request online, in the last three months, I have not been able to. I have to call and then wait for 10 minutes, especially this time when they do not have a lot of people. I have several properties with them and I use them to get the service. Some of the companies they sent have to go to fix the air conditioning three or four times, and that caused me a lot of issues with my tenants. There must be a way to rate those companies that they use and then take action with those that are not rating well. But I like that the company service, the contractors or the technicians, are assigned quickly. Their operator services is pretty good.

I requested service for a broken microwave and the response was fast. The repairman came and replaced a part. It was done that day and it was quick. I've also had a few claims in the past and they were good as well. Overall, having American Home Shield has paid off.

I had an oven issue. I don't know if it's American Home Shield or the contractor, but I haven't had an oven. Their status was the part was delivered on May 22nd. On June 10th, and I still haven't gotten my oven fixed. I called them, and it looks like they're going to come out next week to fix it. My concern there is that if I didn't follow up, I don't know how much longer I would have been without an oven. So, overall, it's been pretty good up until the recent request that I've had.

American Home Shield makes it easy to have a one-stop shop as opposed to tracking down a plumber or an electrician for different issues. It's easy just to have one place to go to. For a recent claim, Nussbaumer Plumbing was very nice to do a great job. Also, they were out of here in 10 minutes or so.

I submit claims completely online and it's bim, bam, done. I recently had one when the ice maker motor died and the guy who came out showed up right on time and had the part available.

The service with American Home Shield has been very good when I've needed them. One of our air conditioning units for the zone was not working and it was a repetition of a previous claim that we had a technician come out to fix. But it wasn't fixed properly so we had to get the technician assigned to fix it. The process was very good.

Every time I called American Home Shield, they came through. When we had a leakage in the garbage disposal, they sent us the information showing that the contractor will come. The tech was a very kind gentleman. He did everything correctly. They respected my home.

American Home Shield takes away some of the worry when major appliances break. I don't have to worry about coming out of pocket as much. I recently had two claims, one was for the air conditioner and one was for the microwave. It was good service. The technicians were both friendly. They explained everything and were meticulous. Because the AC was frozen, they had to come back for that. For the microwave, they had to order a part. But since they've come back, everything's been working great.

We're new to the house and it turned out we didn't understand the problem that we had. American Home Shield sent someone right away. It was about something that we had to push in a button in the bathroom because water had gotten into an outside socket. So, that fixed it. It's been fine. I found the American Home Shield website easier to navigate, and I liked that their service charge fee was lower.

American Home Shield honors the contract. They're very fast to respond. For the price and for the service I get, they're well worth it. I like them a lot. Then the quality of their contractors has increased over the years so I'm really happy with that. I had somebody come out for an expansion tank and they sent a contractor whom I dealt with before. They were about 16 miles from my house and they were there when they say they would and took care of the problem. Recently, my heat pump wasn't working properly. I put a request in the evening. I got a reply back in 10 minutes with the assignment of my contractor. I called the contractor the next day and they set me up for a date that I was able to be home for the service. The technician came and went right to work. He listened to what I had to say, checked it out, and did what he had to do.

We waited two weeks for the contractor to come out and there was another week when we called American Home Shield. That was three weeks wait. When the tech came out , I was so happy to see him. But he said it was for an inspection or check only. He did an excellent job of inspection but there was no repair. He did mention that the air conditioning was low on freon. I asked how come there was no repair and he said because the work order that American Home Shield submitted to them is only for the inspection or check and not for repair. That was where the misunderstanding was.

American Home Shield's warranty has additions. Make sure you know what's covered. The well pump is not included in the regular warranty. It's not going to cover your pool too. If you want those things included you have to pay a little extra. Other than that AHS does a good job with its process. Recently, my outlets weren't working and the techs replaced them.

Total Appliance Service was quickly responsive and sent a very attentive, knowledgeable, careful and sensitive employee to correct the problem. It was a microwave issue and he took care of things in short order and left. It's been a very positive experience with American Home Shield. I would highly recommend it.

There's a wall in my room that connects to the bathroom. One day when I was vacuuming, I started seeing yellow and black stuff coming out after I moved the mirror in front of it. There's a little door and my neighbor told me that that's where the plumbing inside of the wall is. I called American Home Shield ​for a plumber, which was very easy, as always. They are so helpful and so easy to work with. They told me they were sending Shield Plumbing to come check it out.

I had to call to put in the request with S & R, which was a two-call process. When I initially put the claim in online, American Home Shield didn't allow me to choose the contractor that I wanted. I spoke with the young lady that said S & R was not affiliated with American Home Shield. S & R was the contractor that I had previously servicing my unit before the issue and they were the ones that encouraged me to get American Home Shield. So I was trying to figure out where was the disconnect coming. When I called back American Home Shield, the rep said I had to use the contractor in my zip code. But I told her that I should be able to make a preference on who I want to use if I'm the one paying for the service.

American Home Shield has been great. This service was not something I even knew existed. When I purchased the house, the seller offered this for one year. It's helpful and a good way to do things. It saves time of me having to get estimates. One time, the electricity went out when I ran my air conditioner. I went on American Home Shield's website, set an appointment, and it was very easy. They then sent a contractor that addressed the problem.

An air conditioner went out and my wife was pregnant, we got twins on a wheel and my dog was pregnant too. I enjoyed the service with the contractor. Everything was great. He fixed the AC and it blew a fuse. It went out again and he came back and fixed it. We didn’t have any more problems after that. I appreciate that. I'm highly satisfied with American Home Shield. I will refer them to anybody. They handle their business and they have some of the best people. They stand on what they say that they gotta do and they are one of the best.

American Home Shield sent a service rep out really fast for our refrigerator. The tech was straightforward and professional. It needed a new condenser and the tech couldn't get that anymore. He then told us we could either have a cash settlement or order the replacement through the warranty. So, we bought a new one and somebody told us what the credit amount was. But, I haven't heard any response from having sent the information to be reimbursed. In general, we were very happy with AHS except for this one thing. I trust them. They've been fair.

Beaches Air Conditioning came and fixed my air conditioner. The fan wasn't running outside. It went out one night and I didn't think anybody was gonna come out the next day - it was Memorial Day. But they sent somebody right out and I was amazed how fast the tech got out here. We told him where the system was outside and he pulled around the corner and did all his work. Then, he knocked on the door and said he was done. He told my husband that he had to replace the capacitor. He had everything in his van and we had the AC fixed within that day. AHS fixes everything. I've had them out here for three things since April. I've had plumbing issues, I needed a garbage disposal, and my dryer went out and everything is working now.

The water in the dishwasher was not going out. The first company that came in was Sears, and they wouldn’t find the issue because there is no model number on the dishwasher. This is a home which we purchased three weeks back, so we didn't know where the model number was, and they won't touch it. Next, Airboss came, and the guy was super good. The issue is not even in the dishwasher. They flip some sensor under the sink. So he tripped it and water drained out.

My experience with American Home Shield has been terrible. They told me on May 24th that I needed a new air conditioning condenser and coil. Since that time, I have requested to find out what make and model they would be ordering. That has still not been answered. I asked how much it would cost for me to upgrade to a higher system, and still haven't gotten that answered. I've had to request a cash in lieu and I had to figure it out about four times before I got it. All of American Home Shield's home warranties are not to the benefit of the consumer at all.

I've been having this problem for about a couple of years now where every summer and when I have to turn on the AC, it will be not working. Frog Pro Services really helped me out because the tech also gave me some education about what to do about the problem. I felt like he was better than all the other agencies that I've had come out. Also, he told me about this program and to ask to be upgraded to a different plan so AHS could help me get a new AC. They never told me about this and every year, I've had that problem and no one ever suggested a different solution.

A home warranty is useful and it's definitely worth it. You save money. We've had issues with our AC and American Home Shield fixed it every time. One time, my AC wasn't blowing cold air. The only issue was that the day and time was scheduled before I confirmed any time or day and I had the call to find out. They just put it that they made the appointment. Also, it took me a couple days to get in touch with the contractor that was doing it. Other than that, they came and fixed it.

Everything's been going smooth so far. I have the convenience of knowing that I've got a one-stop place that will take care of the needs I have around the house. It's a nice sense of security.

When the contractor first came out, they tried to put in a washer and a spring. During the second time, they put in a different O-ring and I thought it was gonna be all right. The original leak was in the actual turn, where you turn the faucet. It stopped with the latest thing they did. But now, it doesn't shut off at the spout. They told me that if it didn't work, they were going to order the part and put it in. They're working on it, and I'm okay with everything that's happened. They've been very cooperative when they've been out here. They were having a hard time getting to the part but they did a good job.

I recommend American Home Shield to everyone. They're right on the ball every time I've called them for anything and they take care of the problem immediately. I like that. With the way things are going on in the world right now, especially where I live, which is a rural area, it takes forever to get anybody to do anything. With AHS, the contractor is out the next day, revealing the problem and within less than a week, the problem's taken care of. So, I'm very happy with it. The tech from Godstone Garage Door was perfect. He was a no fuss, no muss, nice guy. Everything was in tip-top shape when he left. I recommend him to anyone that needs work done.

The tech was real cocky. He told me that he does a super duper great job and he takes his time. He replaced the motor and a transmission then left. On the first load we did, the machine didn't sound right. It sounded like there was metal scraping against metal. After a couple more loads, the machine was dancing all over the floor and it destroyed a part inside of it. We had plastic pieces coming out of the drain hose. He said that we needed a new spin basket. He was going to order it and it would take three to five days. We were waiting for that part when we got notified that it was their recommendation to the home warranty people that the machine has to be replaced. So now we're waiting for a decision on that.

Mister Service has been great. They’ve been out several times for issues this year. They recently came out for a fridge repair. When I first moved into the home, they came out in November for the same issue with that fridge. The tech is very professional. He replaced the parts that he thought were broken. It took a couple months for them to come in because of supply chain issues. But once they came in, it was working. But as the tech predicted, it wasn't real fixed so it continued to leak. The second time he came out, he agreed that it needed replaced. He processed it and everything was great.

United Appliance Services came over and they replaced the icemaker. But then there was like a glitch and for some reason, it stopped making ice after a couple of days. We had to call them back and they came out and adjusted something. They were really nice. Now, we have ice again and I didn't have to pay for the second time. AHS has fixed everything that has gone wrong with the house, so I'm quite happy with that.

The service of AHS is good so far. For our recent claim, there was an issue with our plumbing. It was easy to get it taken care of. The experience was fine with the techs. They were quick. They got it all resolved within the same day.

The issue is not fixed yet because the original visit was just to look at it. The contractor had to get American Home Shield to order the water heater because it needs to be replaced. It was over a week before that happened and that was on American Home Shield. But once it happened, they are picking it up. They've scheduled it to come in on Tuesday. That's when it'll be fixed. Luckily, it's got a drain in the room so it's not going into my house and flooding because of it or it would be an emergency.

There was a black residue on the floor and when I submitted a claim with AHS, the instructions on their website were easy to follow. The guy scheduled to inspect the unit said that it was fine and so far, it's performance has been good.

In one of the conversations that I had with American Home Shield when they had called, they were kind of going through some of the things that they cover and changing the locks. That was something we were planning on doing. So, it worked out. Setting up the service was pretty darn easy. We did it before we were even in the house. There were about three locks to change. The person who came was in and out fairly quickly, but he was very professional and very nice. There was also an issue with the refrigerator in the kitchen, so we have some people coming out today to look at it. Getting on the schedule was fairly easy as well. We talked to somebody earlier in the week. We did like a FaceTime type call. They looked at some different things within the fridge, and then we got it scheduled.

The heating in the AC was not working. When the tech checked out the compressor, it was totally out of order. He was really nice.

My wife just made a claim for her washer. The contractor came out a couple of days later and they were able to make the repair on the same day, which was good. That's a rare occasion. When they have to order parts, it takes a little bit. But right now, it's a challenge for everybody with the supply chain and all that stuff. I understand that. Overall, AHS works well for me.

The cooling thermostat was not wired up. The first contractor AHS provided us could not work on the second floor or above a second floor so they gave me another contractor, Max-Pro Heating and Cooling. Max-Pro was right on time and they got the issue fixed pretty quick. I'm gonna recommend AHS. They work right away and right on time.

We would flush the toilet once and it would take a long time to be able to flush it again. The contractor contacted me five minutes after I received the message that they would be contacting me. Then, someone came out an hour later. The repair guy walked me through what he did and then showed me how it was flushing after he fixed everything. The toilet needed to be repaired right away and they gave me the opportunity to be able to still use the toilet in that same day. American Home Shield is a great service and it’s worth the price of paying your monthly fee for.

Our air conditioner wasn't cooling at all so I called American Home Shield. The tech that came was wonderful. He reached out and communicated with me and my husband. He called us within a reasonable amount of time. He explained what was going on and he let us know that whoever worked on our service before didn't do it right. Some wires crossed and the fuse was blown. He explained to my husband what needed to be done. I actually called out two times. Three days ago, the tech came out and everything was working. Last week, the unit went out again. The coils needed to be cleaned. The tech fixed the air conditioner and that helped because I was very hot.

The support and the service from American Home Shield have been good. However, when something needs to be replaced, the options to replace it are not typically free, and they're not replacing what we had. They're telling us what we have to replace it with. If you are tight on money and don't want to have to worry about those large purchases, do American Home Shield. But if you have extra money sitting around, then don't do it. You'll end up saving more money.

I had a clog in the bathroom sink until the guy came out and he was able to solve the problem really quickly. I haven't had any issues since then, so he did a good job. He was very professional. Everything was smooth. When I submitted the claim in Home Shield, I received one message that said to reach out to them. When I reached out to them, they said that they will return my call within 24 to 48 hours. So it was kind of a miscommunication. I didn't know if I was supposed to call them or if they were supposed to reach out to me. They should be a tracking system from Home Shield till you get your service or when everything is completed.

I've been waiting since April to get my dishwasher fixed. But AHS did excellent. I can go online and put my order in for repair and it works perfect. It's just that the first person that came out fixed everything but my dishwasher because he was waiting on a part. That was April 3rd and today is June 10th. But he was really good. I put in another request for my microwave and the tech that came out instantly knew what was wrong with it. He placed the order and AHS is supposed to replace it but nobody's came back and gotten in touch with me. AHS doesn't have a problem with sending people to come out but the follow-up sucks. Other than that, AHS is great. I like it. I would recommend it to other people. I wouldn't go without it.

The service with American Home Shield is good but I pay them $49 a month and then, I pay for contractors to come out. On top of that, I gotta pay money for them to fix it. So, I was thinking about canceling, after the last service call. The technician was good but I didn’t know that you have to pay for Freon. It was expensive. I thought that would be under the Home Shield plan. I didn't know that that was not covered so, I'm gonna have to look into more on my plan to see what's covered and not. But that's my fault. When I bought the house, they gave me the American Home Shield. It was gonna be up for after a year. So, I kept it and I never went over it. No one ever went over anything with me.

With my recent claim with AHS, what I thought was a problem the electrician said it wasn't covered. So, he wasn't able to help us. We didn't get anything resolved. But the other gentleman, the locksmith, came out and he was able to do two of our three doors. He was unable to do a slider. But he helped us with the other two and that was lovely.

As soon as I call American Home Shield, it's easy to get through and then they usually get somebody right away to fix any problem. We've used them for our dryer. We've also used them for water leakage from our kitchen faucet. We're in the process of using them for a replacement of a toilet and then having the technician set it up. The contractor told me exactly what needs to take place. It's just a matter of us going to buy the actual toilet and then conversate with American Home Shield that it's ready to go. We like American Home Shield.

Elite Electric Solutions had to repair the wire on the air conditioner and the solution was great. The two guys that came out did it within less than an hour and a half and had my air up and running. With different people having different issues with the air, I just wish American Home Shield has more contractors available. But I've been pretty pleased with them. Anything where a house can go down, paying $75 is an easy step as to paying $500 or $600 for somebody to come out and fix something, so it's worth it.

AHS has all the options I get to choose from online and that makes it simpler than having to explain my problem. Everything went smoothly with my last claim. The contractor made an appointment really soon and made sure to keep in contact with me about my claim. I recommend AHS. Whenever something goes wrong with your house, you don't always have that extra cash to get it fixed.

I bought the policy from AHS over a month ago and I'm very satisfied with the service and the coverage. The people that they contract with are very professional and really good at what they do. The AC was not functioning and Doctor Cool came and replaced the motor. That issue was addressed. Then, there was a second incident and Doctor Cool came in again to replace some part. That was also fully addressed. Also, the technicians were very polite, courteous, and addressed the issue professionally, and so far, effectively.

There was no power to my dishwasher, so I went online to AHS and put in the claim for it. The gentleman that came out the very next day was polite and he was in and out really quickly. He let me know that the problem was a fuse that went out to the circuit board, which was causing my dishwasher to not have any power. He didn't say too much, just fixed it. He replaced the fuse. We use our dishwasher every day, so it really helped. I did not wanna wash dishes by hand. I've told people American Home Shield is great to have, especially with appliances. You just never know. And the fact that if they come out, they fix it or they replace it, it’s definitely a money saver. I've recommended to quite a few people to get it.

I didn't like the fact that AHS denied my claim where they said it was normal wear and tear because some parts were missing on the back of the refrigerator. I expressed to them that's not my job to be going back there and messing with that stuff. I was out for almost a month without a refrigerator going back and forth with them for them to tell me there was nothing they could do for me. But with my recent claim, it was good. The techs were fine like with the time. As soon as I made the claim, they were there within an hour. But they couldn't fix it because they didn't have the part on hand and it was during the holidays. But it's fixed now.

I've been really impressed with how responsive American Home Shield has been. If people are gonna be late, communication is the most important thing and they've been really good about that. I'm really happy with the way things are going. They replaced the water heater that is acting up now once. We also got the oven that wasn't closing all the way fixed and they needed to replace the latches. They also fixed the dishwasher. Now, they're back to fix the water heater again. As long as it gets fixed this next time, it's great.

The freezer of my refrigerator went out. The techs were great. They had to order a part but it was the wrong one. Then they ordered another one. I love my experience with AHS so far. I've had claims over the last couple of years and they've all been resolved.

I made a phone call to American Home Shield and they answered immediately. The rep told me she would get back to me. Within 15 minutes, she was back an had an appointment set up with the contractor to check out the air conditioner. He was there that afternoon but we had to wait because he had to order parts. Those part finally came in today and AHS texted me and told me that my appointment was set up. It was very nice of them to call me and tell me that it was set up tomorrow too. Having AHS has been wonderful. I don't have to worry about trying to find a contractor to take care of things. They do that for me. It's a big load off my mind.

On my recent claim, the tech had to replace a pressure tank on a hot water heater. It was a very straightforward issue. He came in, and it was done. The only issue that we had was the address of our property is 995 and when they sent out the technician to make the installation, he was given the address 955. I just happened to see him drive by the house. I went out and I tried to call him. But the wrong address was on the service call. Other than that, everything was fine. He was on time and took care of everything. This was the first claim to American Home Shield and everything's gone just as I would hope.

The initial issue was that the system wasn’t working. It will come on and it would just run, but it wasn’t putting no air. When the first guy came out, he checked everything. He came upstairs and fixed something and then it started running like it should. But then it was running nonstop. It got real cold. It would not shut down. So, that was not good.

If I was able to state my problem more efficiently on American Home Shield's website, they might have been able to send me the right contractor the first time out. Also, if they need a cancellation, there could have been a better attempt to notify me that the appointment was cancelled. I was never notified. It's a concern that when I get a home warranty they make it seem too good to be true in terms of what they cover. Once the AC company comes out, hopefully they fix everything and I don't end up being one of those that has to say, "Don't ever get a home warranty because there's always red tape that is just not made aware of".

We thought we had a leak from our water heater. When the tech came out, he had the foresight to have me check our shower, sink, and toilet to see if maybe one of those was causing the leak instead, before he left, and he found out that it was our shower drain that was leaking and not the water heater. Originally, when I submitted the claim to American Home Shield, I thought it was the water heater because that was where we saw the water. It was on top of the water heater and on the ground.

The service was good. It's just frustrating because I've carried the service for a year and a half now in my old house that I just moved from. But when I moved in, they put me on where I could only have one service done. And then, I had a waiting period of a month. I talked to five different people. And they all said that they couldn't do it. That they would allow just the one service. And then, I would have to go to the waiting period. I never could get an answer from them. Other than that, it has been all right. The homeowners already had the contract. And they just transferred it over into my name. That worked out all right.

I had a service ticket to American Home Shield for the light in my powder room that went out. I could get the switch to come on but I couldn't get it to go off. I got my American Home Shield contract, called them and they told me that they had a person to do the work. That person called and we set up a date and time, and he came out at that specified date and time. He looked at what he had to do, he went back to his truck and got his part. He gave us suggestions. We had one type of switch, and the plate that went with it was a little old. He made sure everything was coordinated and that we shouldn't use the other one because the other one kept going. We've called on the same switch at least a couple times. He switched us over to something else and it's been doing pretty good. He was extremely helpful.

The AC was having a drainage issue that was causing it to shut off. I called AHS and an appointment with Service One was scheduled in two days. They fixed the AC. It was a great experience.

The process of submitting claims is as simple as AHS could make it but it's not all been a great experience with them. When Sears came out the first time to fix our washer, the guy thought one part was broken. We waited a week for that part to show up and then for them to come back out to try and repair it. But as soon as the next guy came out, he said the first guy was wrong and the said part was not what was broken. It was going to be another week while the second guy ordered the correct part. We spent $200 in the laundromat while without a washer.

My claim went pretty well. The guy called me within the 24 to 48 hours and showed up when he was supposed to. AHS's price range is good as far as transferring the chance of something happening and getting it fixed for 1,000 or 2,000 bucks. It's worth it and I would recommend it.

Our toilet wouldn't flush. The tech who came was very nice, very professional but he was friendly. He explained the problem and it didn't take him real long to take care of it. He took a thing and looked down in it, and he said there were roots so he cut them off. He was in the bathroom. He removed the toilet, and he came out with a bag of roots. He said that should take care of it for a while. Then he reset the toilet and it works fine now. He said Home Shield didn’t cover that though. As far as claims, we call American Home Shield, and then American Home Shield calls somebody, and they call us to set up an appointment.

The greatest problem we're having with Home Shield is their response time. It takes them too long after we call them and tell them we have an issue. It could take a week. We had an AC issue and they told us they don't have any providers in our area. It was hot and I was sick at the time. I had to pay three different air conditioning people to come out and check it because it was so hot. But why should I pay them to repair when I was paying home warranty. Finally, a contractor came out and they repaired the AC. But it took them almost a month to get out here and fix it. It was terrible. But the last time I had service, they were right on time. The young man who came out had to order a part and the part got here pretty quickly.

I called AHS and asked them about a particular event. I explained to them exactly what was wrong with the shower. I asked the rep three times, "If the shower is cracked due to no fault of our own, would that be covered?" She said yes if that was what the technician diagnoses it to be. When the technician got there, he said that was not covered under AHS no matter how it cracked. The technician was wonderful but I wasted $100 for nothing. I'm really angry and I’m displeased with AHS.

The techs came for my refrigerator and my dryer. They were nice. They're coming back out 'cause one of the buttons in the top drawer that keeps the temperature is broken. They've already set the appointment and ordered the part.

As long as I go through online, submitting claims is fine. The people on the phone are not very communicative for the most part, either through language or training. Also, AHS can provide email communication links so that someone can quickly send information back and forth by email instead of having to call in and wait an hour or two on the phone. As for the contractors, the only concern is I've come across lazy contractors. I don't think any of them are trustworthy.

The most recent claim with Air Majesty went fantastically. I thought for sure that my issue was going to be low freon and I was gonna have to pay $800 like last time to fill it up. But no. The tech came out and said it was a small part and replaced that part. He was gone within 30 minutes. However, I did have an issue last time because there was a claim from the first AC guy. I have two different units and the other unit lost freon. It was leaking. In April, American Home Shield had a different contractor come out and look at it. They said that there was damage to the unit outside from my yard guys and that was what was causing the high-pressure leak. There were parts needed to be replaced in the attic too and it was going to cost quite a bit of money or I could replace the whole unit for five grand.

I was very fond of the tech that came out for my claim. He was a very good guy. He explained what was going on. With AHS, I like the ease of being able to have somebody come out as soon as possible, and also have already paid for the service in advance. So I just have to pay a service fee.

American Home Shield is competent and very responsive. Whatever was needed, someone came very quickly and professionally and handled the job.

Any time we've called American Home Shield, they've always addressed the problem. We bought the house from my husband's parents, and the drain for the dishwasher had never been cleaned out, and so it was all clogged. Sears came out and fixed that. One concern I have is when we called for the $79 of checking the HVAC system. The guy came out and checked it, but he never told us what he found. Everything else has been taken care of. This is the second company that we've had a home warranty with and we would definitely recommend them. It's so much easier to do the claim and the quality of the work seems to be better. The thing that mattered to us is that they cover more. Also, the response has been good and the people that have come out to help, with the exception of the HVAC guy, have been terrific.

I called American Home Shield when the door to my microwave came off. It was easy, and then it took Sears a week to come out. They ordered the parts and did everything. Now, the aesthetics of my microwave looks great and I could use it. So far, American Home Shield has been great. It's easy to use and cost effective. I’ve already recommended them to multiple neighbors.

Service people came and they fixed everything that needed to be fixed. These were all simple fixes. The people were efficient and very professional. They explained things as they were fixing the issues. I’m satisfied with the overall service.

The tank that is attached to the boiler was leaking at the valve. I started a claim online and then somebody called me in 24 hours like I was told they would. The repair company was out to take care of the problem in 30 hours, and it was good. They were great guys. They were really nice. I would recommend American Home Shield. When I bought my house five years ago, I started with it, and I'm still with them.

I liked that the website is easy to use. And then, the providers that American Home Shield has go and fix the issues quickly. When the AC was not turning on, AHS said 24 hours to give me an appointment. But the contractor called me in two hours after I submitted that claim, and they went the next day. They talked to my tenants. One of them said that everything went smooth. It was extremely helpful since it’s too hot right now. It was a good experience.

Our air conditioner froze and I went online and submitted a claim. Within just two minutes, they gave us the contact information for the contractor. I reached out to them and we set up a time. They came and fixed the AC a couple of days later. The unit was half a pound low on coolant and they took care of everything. Also, they said to give them a call if we need anything else. They were wonderful.

The tech was very knowledgeable. He was able to explain to me my question, so he addressed all my questions. He was here on time. He made sure that all the stuff was taken care of and had the right parts in his vehicle. So that allowed me to have my AC up and running because I had been waiting. He was prepared and he was able to help me right away, so I like that. I recommend a lot of my clients to get insured through American Home Shield because of another vendor I had touch based with. I really like the service.

We did a claim online with American Home Shield for the garbage disposal and for this one, my husband called but did it through the automated system. The techs were very professional and seemed to know what they were doing. They replaced the heat sensor in my oven so it works better. It now heats to the correct temperature. Everything went well. The communication from whoever it is that does the phone calling to the workers was fine.

I file claims online most of the time and it's pretty easy. But if I need to talk to someone, it takes a little bit of time but it's pretty easy going through the automated system. Fortunately, the ETA when to expect the contractor is always within a reasonable time. Having AHS gives comfort knowing that if something goes bad, it's not gonna cost thousands of dollars, especially when you live in an older home. I had a claim when the AC unit started making a really loud noise, which was the compressor going bad. Then it would just stop cooling and trip a breaker off. Cabot Mechanical kept coming out. They would fix the unit and then it would go out a few days later. It kept going on and on but once they put the new unit in, it's been fine ever since. Cabot Mechanical did a great job.

The contractor was on time, and they did the checkups. Everything went well. I did the claim online but I had to follow up with a phone call because there was a little bit of confusion. They told me that someone is going to call me in a couple of days. But nobody called, so I had to follow up.

The overall general experience is terrible because I have to be on hold for hours. I put them on hold and then, I have to go around doing stuff. I managed to drive my child to school as well as do a lot of work. By the time the person comes on the phone, I've forgotten why I called. That’s bad. I would appreciate it if the hold time is shorter. Also, in my last experience, ANO Appliance came to look at the stovetop. They came out a couple of times to my tenants' house and my beach house. They told us they were going to replace it and then suddenly, I got a text that Sears was at my tenants' door. I was confused as to why it was Sears coming out. ANO already said they were going to replace it.

The compressor thing for the water pump had an issue and the repair guy put some compressed air into it. He said that it has to be replaced eventually, probably within the year. It's going to be $1,200 to replace it and I'm going to ask American Home Shield if it’s covered with the warranty. I have the air conditioner being serviced now. When it's over 95, it'll turn off and won't work at all. I've had to wait over a week for service to come out so that was not cool. Still, AHS was on it. It's just the scheduling aspect. I have no regrets in purchasing AHS and I will remain a customer, if they will.

I love American Home Shield. I feel more confident. If something breaks down, I'm assured that I have someone to call to come out to have it fixed. I'm a single woman, so that's very reassuring. Recently, I had a couple of things done. They fixed something in my bathroom, and then when my air conditioner unit was making a loud noise, I had to have someone come out to look at that as well. The tech was very nice, and he cleaned up his mess. I've had him come out before too. All in all, AHS is doing a good job. I wouldn't change a thing.

The hot water was not getting to the showerhead in my hall bathroom. I also had a concern about my water pressure. Another thing is that the water in the master bed bathroom wasn't coming out at all. I called to put the claim in with one person, but that person didn't speak English clearly. When the tech came out, he fixed it. However, a week after he left, things went back to where it was. The water is running for a week now and it won't shut off. My water bill is gonna be extremely high and it's still a little bit doing to where the hot water is not staying where it needs to stay. The tech is coming back out Friday.

When I first got American Home Shield over a year ago, my experience was not so great, but now, I'm okay. I had a running toilet and a broken faucet. I called them and I was pleased with the plumber they sent. He was here when he said he was going to be, and he did exactly what needed to be done. I didn't have to have callbacks, which oftentimes happens with American Home Shield. Things are hit or miss. It depends on who they send out as a contractor. This plumber, I really liked.

Submitting claims to American Home Shield used to be hard but now it's a little easier. They wanted me to keep going on a computer and I'm computer illiterate. For me, it's always best to talk to someone in customer service. Other than that, AHS is a good system to be able to call somebody out when my appliances break down. With my recent claim, the guy had to come back out to tighten up the leak in one of the connectors. But everything is great now.

The contractor for my electrical needs did very professional, outstanding work. As far as the electrical tech that American Home Shield sent out on my last request, he was more than outstanding. He came in and assessed the situation. He knew what had to be done. The only issue that I had was with American Home Shield's automated system. It works, but it kinda takes you around for very, very long time. When you do get through and let the machine know, it tries to avoid you getting to a direct contact with a person, especially when I need to talk to someone.

If you've got an older house, American Home Shield is probably a good idea. When the washer wouldn't come on, a tech came in and fixed it.

I had no air coming out of the vents when I had the AC or the thermostat set to cool. I submitted a request for service and Vierling’s came out and saw that the blower in the furnace was lying on the ground. It had rattled off, but they mounted it back up and got at least air to start moving again. But he suggested that the whole unit is bad and it needs to be replaced. I tend to agree because the vibration coming out of the furnace is shaking the house. It sounds horrible and it's really shaking. I'm not happy with it. The follow-up hasn't been great as well. They haven't contacted me since to continue work. But historically, I've been very happy with AHS. It's been very straightforward and I've had good results.

When I did my request, American Home Shield called me immediately with someone that they dispatched out. The professionals that they work with are timely. They communicate well. The contractor I used came out as soon as he had a time available that worked for me. He was available the next day, but I was not, so he came out quickly. AHS does a great job and I'm very pleased with their service. I had them seven years ago when we had a previous house and I knew that they take care of their business and whoever they choose to come out has been vetted and they do a good job. I referred a couple of people and when I got my new house, I came right back.

On my bathroom in the master bedroom, the toilet wasn't flushing. I couldn't figure out why. So, I had someone come. I paid my 75 deductible. The guy was in and out in less than five minutes. He said the flapper or something was rubbing at the side, and it was moved and causing it not to flush. So he had to just move it back in place. It was flushing when he left. Then a couple of hours later, I went to use the bathroom, and it didn't flush again. I've been so busy. I've been traveling and I haven't had a chance to call back American Home Shield to let them know.

I had somebody come out and look at the AC last year and I paid that guy $2,300. When I turned the AC on again this year, the tech said there was no antifreeze in there and that my machine might have a hole. He said he could probably put some lines into my wall and find out where the leak is coming from. But that's no guarantee because it might leak out again. He was very polite and straightforward with what was wrong with my AC.

I had some faucets that decided to start leaking all at once. American Home Shield sent someone who fixed it. He did a great job.