American Home Shield Reviews

I had a good experience. The vendor came in a timely manner. When the air didn't feel like it was getting cold, the next day the guy came back and made sure it was working well before he left. I recommend American Home Shield to my friends that have houses. Because, in the long run, it's worth it in case something breaks down that they don't have to pay all those out-of-pocket costs. This is a great way to get things fixed without being broke. When we didn't have American Home Shield a few years back, we ended up putting a lot of out-of-pocket costs.

Appliance Wizard showed up when they said they were going to show up, so that went well. The part that didn't go well was the gentleman didn't do any diagnostic work at all, said, "The compressor's bad. We're turning this back over to American Home Shield ‘cause they won't let me do compressor replacement. It has to go to GE."

The contractor couldn't find anything for my recent claim but they got in there and got at it. I have a son-in-law that is over the city sewer. He cleaned out from my house down to the corner but I had already called American Home Shield because it was still backing up. What probably happened was it took a few days for whatever was blocking it to fall out of the pipe from our house to the main line. It hasn't done it anymore.

My garbage disposal had started leaking through the motor. I filed the claim to American Home Shield. The techs came about two days later, had me fixed up in like 20 minutes, and they were gone. Everything has been working fine. I just filed another claim on my air conditioner that is not working. All of the service technicians are so booked up, and it's taking them two weeks to get a service technician to it. But they're finally supposed to come next Monday to work on it.

Two weeks ago, I had a water spill that I wanted to make sure that wasn't a plumbing issue. In trying to describe the problem, we had a hard time trying to figure out what the proper technician would be. When I was first working with the technician to try to find someone, I had a hard time determining whether it was a plumbing issue, or a ductwork, HVAC issue or if it was some other one. And every contractor we talked to, we got the run around. They were like, "No. You need to talk to a plumber." But then we talked to a plumber and they said, "No. That's not what we do." That part was frustrating. I ended up settling on a plumber, just because water was involved. But he said he would talk back to the company to see if they could find the right type of contractor to help me figure out the source of the problem.

I’m disappointed. The dryer was not working on the washer and the repair people came, but they said they couldn't fix the washer. A new dryer came, and American Home Shield sent a check in my name but they spelled it Shanne instead of Shain. I already paid the first payment already. I told AHS that it's going on two months and they said they are still processing the check, but I haven't received anything as of yet. It’s ridiculous. I also never read the fact that every time I call for service, I got to pay 100 and something dollars. I never knew that. Other than that, I've had American Home Shield four years now and everything is good.

We had a tech from J Tech Mechanical for the AC and he was really good. The condenser line was backed up and we had some flooding coming out of the air conditioning unit in the attic. He blew the condensation line and he said that we should send a plumber out. He changed the work order to a plumbing work order. The plumber came out the next couple of days and cleared out that line. I haven't seen an issue since.

The number three button on the microwave oven wouldn’t work. If you pushed the exhaust fan, it turned the machine on instead of the exhaust. A person come out and he evaluated it. He said that it would cost more to try to fix the panel than to get another microwave. So Home Shield replaced it. Everything was good. If I had anything to complain about, it's the process that you go through to contact Home Shield. They send you a number for the person to come out and do the job. On the first week, a man came out to evaluate and then he called Home Shield. He recommended that it be replaced. So I thought he was the one that was going to get the microwave and come back and install it. But he wasn't.

When a guy from Air Squad came out the first time, he was going to replace just the fan. But when he got a closer look, he saw that there was a bracket that was damaged beyond repair. That had to be replaced. He also confirmed that the motor was gone so that had to be replaced too. He explained all that to me pretty clearly. He had to order the parts and I only had to wait three additional days for that. Throughout the whole process, he did a very nice job. He worked very efficiently and got everything taken care of. My AC is working very nicely now.

A sewage pipe got busted. It was on the outside of the house, but it was still on property line. The yard was flooded. When I spoke to the person with American Home Shield, I asked for it to be expedited and so he did that. But then All Hours Emergency Plumber called and said that it was gonna have to be the next day so my husband fixed it himself. The guy that came didn't have to do any work besides connecting something that my husband couldn't get connected. He said that he wouldn't charge. But I could still see that I got the $150 charge. I just assumed that it was something that AHS had to charge anyways. I haven't contacted them about it. Still, I would recommend them.

Things are going horrible with American Home Shield. The parts for my dryer are no longer available. They telephoned me, had a plethora of questions about this gas dryer, and I answered them all. I even followed up with the people from Central Appliance to try to get some more information because American Home Shield said I didn't provide them enough to get the dryer ordered. Central Parts helped and gave me additional information. I gave it to American Home Shield again and I never knew if they would be getting me a replacement or not, but I've been without a dryer for two months. I need a new one. I have spoken, and so has my assistant, with American Home Shield at least three times, and they're not getting to the bottom of it.

I had someone to come out and fix my sink. I needed them to service my whole sink and they unclogged it but didn't repair the handle. My daughter was there and she said that the guy wasn't really friendly. He just went in there, did whatever he did and left. But my handle still comes off and the hose is loose. So, I wasn’t too satisfied with that. AHS should speak to whoever does their plumbing services. Other than that, I had a refrigerator replacement and I was very satisfied with that. Submitting claims with AHS was also very simple and the person that I talked to was polite. When I contacted them, they responded on the same day and I got a very quick response. I was also satisfied with the very fast service. They sent someone out on the same day for my sink.

It's a little difficult to submit a claim. American Home Shield lied too. When I first got them, they told me that there'd be a service charge of $100, but they didn't tell me about the taxes added onto that. The fee was $109. I was upset about that. That's all I'll complain about though. I recently had a claim and the contractor did an excellent job.

I would never recommend American Home Shield to anyone. The service is horrible. The government needs to get involved. Their call center is from overseas and all they do is lie to you. The people we had, because they're overseas and are not properly trained, they'll just read off through a card. You can call the very next day or the very next minute and get someone else. But it's like talking to a robot because everyone is saying everything exactly the same. They say they'll call you back but no one ever does. I've wasted so much money with them. We had them on our other house too but we didn't renew it after the first year. They suck.

Submitting the claim was a lot easier than I expected it to be. It was pretty easy. I went onto the website, logged in, and then set a request for repair. I paid the $100, and then I got a call a few days later. It did take a little bit longer than I would have liked, but then again, it was also a holiday weekend. The home warranty is kind of a safety net. The only thing I don't like about the whole experience is that I sometimes don't understand exactly what's covered and not covered. But I understand upgrade options, and that makes it easy to understand what's not covered. American Home Shield could also provide a magnet for the refrigerator. The last time I bought a house, I bought their service and I never used them once. I completely forgot about it. But if it's on my refrigerator, it's a simple reminder and it costs cheap too.

AAA Drain Cleaning came out and did my water heater. It was leaking a little and it wasn’t getting the water hot. They ordered it through American Home Shield and sent the purchase order to Lowe's. They picked it up then they came back the next day and installed it. I was more than satisfied. I'd been out of hot water for about four or five days.

Our microwave was broken and Sears came out to fix it. They put the new part in. Then, it still didn't work and they needed other parts. They were told to replace it. But I haven't heard anything from American Home Shield. But I really like AHS. I'm very happy with them. We've had them for 15 years.

I had been hearing my air conditioner not sounding right. It was working really hard. American Home Shield had offered their $75 tune-up so I requested for service. A/C Pros came out and inspected. They did what they said they were gonna do. They found tha there was a problem with the disconnect of my condenser. There was a lot of problems with that condenser outside. I called American Home Shield now for another service, but this time, this is going to be a service call. I requested A/C Pros again because they had all the notes on this condenser and what the problem was. So they came out and fixed my condenser. Everything was perfect. My air conditioner is working great, and I had a great experience. American Home Shield did a fine job, and I appreciate that they got on it as fast as they did. I was taken care of immediately. Also, I really liked A/C Pros.

American Home Shield's service has been pretty good. I didn't realize they cover the garage doors, and so I called out a man and after he fixed it, he told me, “Oh, if you had American Home Shield, you would have been covered. You just had to pay whatever they charge you.” I didn't read my contract really well. Other than that, I had a claim for the AC. It was not getting cold. The tech came and put Freon. He just said it was only a quarter full. It's working now fine. He was very nice. He was very nice and he came on time.

This is the second time I've had American Home Shield. Prior, I wasn't too satisfied because everything that I needed done was outside of what was covered. But so far, I've put in one claim and it has been covered. If you're considering this warranty, make sure you understand what's covered and what's not.

American Home Shield sent a technician who said that all I needed was Freon and I paid 100 for the deductible. Then, I paid 156 for Freon and they said that the claim was closed. It didn’t work so American Home Shield sent a new technician out, who said the compressor was no good and that they could get one and have it in a few days. It has been a week and I called him and asked what was going on. He said that AHS said that they have to buy a part. So, I called AHS and they said that the person they sent out said that they have to modify the compressor so it has to be a special one. This is a normal AC unit for Oklahoma and it doesn't take a special compressor. To this day, I still don't have an AC. It still isn’t fixed and I’m still fighting with them.

The washing machine would drain but it wasn't spinning. When the tech came out, he said he wasn't able to fix it and American Home Shield replaced it. It took about a week and a half for the replacement to arrive and it came sooner than I thought.

I first had a problem with the toilet. There was water that was coming from underneath the floor and American Home Shield sent a plumber over to diagnose the it. The toilet had a crack at the bottom of it and that was where the water was stealing out of. We had a large toilet and the plumber just replaced it with a little miniature one. He said that was the only one that he could get. I'm a disabled vet, I have a prosthetic knee, and every time I sit on the toilet, my knee is hurting me. Since it’s so small, I have to squat down like I'm a little kid. When I called American Home Shield about it, they never had the plumber come by to replace that toilet back to the normal size it was supposed to be.

The process was extremely easy since AHS set it up for us. Then, Pop-A-Lock Vegas called and said they were coming the next day. The guy was really nice and he knew what we needed him to do. He was in and out in about 30 minutes. At the moment, since we've had only one dealing, AHS has been excellent.

AHS has a good system. It's easy to submit a claim. You can fill it up online. The technician that came out recently was wonderful. He came in and fixed the problem and everything was peaches and cream. They should refer this guy to more people.

The technician who came out for the upstairs air conditioning unit that wasn't cooling was very informative and polite. He told me what was going on. That's the first claim with American Home Shield and so far, it's good.

I’ve had American Home Shield come three times over the past three years and I've had a positive experience every time. They were pretty good about getting somebody quickly. I called this time and they put the work order in. Then somehow, they inadvertently canceled the work order and nobody told me. I had to call a couple of times so I wasn't happy with that. I asked to speak with a supervisor and I never got one on the phone. But then the guy that came was very thorough and took the time to listen to all the problems. He was able to fix the microwave. He also problem-solved the dishwasher. He figured out that the rinse aid itself was too concentrated and by diluting it, it shouldn't leave bubbles in the bottom, which had been happening. Overall, I’m happy with the service. I'm not worried about my appliances breaking down and having a big expense related to that.

When we first moved in, we had different things that we had done. They were starting to give us some problems, and we needed a few service calls. We started back in 2007 so it has been almost 14 years that we've had American Home Shield. We've had electrical work, we've had a stovetop replaced, and we had a disposal. We're satisfied with the service and the contractors that have come out. Recently, we had clogged drains in the kitchen. It happened over the weekend, which is always awful. But I put in my service request on Sunday. And A & M contacted us first thing Monday. They came out, took care of the problem, and did a good job.

We had a leak in our attic from the air conditioner or the furnace. It was in the drainage pan. They came out and they corrected it.

We're getting air, but not cold air. I did this claim to American Home Shield last year. The contractor said it was a leak in the line, so they put a stop to the leak in it and put Freon in it. And it leaked out. They sent out someone a day before yesterday. My granddaughter was talking to them and getting things straightened out because I’m tired of them. My granddaughter also got tired of them messing with me. Last year, they put a new generator in, and I had to pay to have it hauled away. It was not my fault the generator went out. A year before, they did the same thing. They said it was a leak, so they put a stop leak and added Freon. I didn't run it much after they did that. But then the following year, it was the same thing.

I had to have some work on my toilet, and some electrical work. Also, some maintenance needed to be done to the cooler that I have. It was fast to talk to someone. However, I had to pay that out of my own pocket. I didn't know that if it was something wrong, like parts, that would be replaced, but not the maintenance part of it all, which I thought would be covered but wasn't. But I like that American Home Shield usually gets someone out here very quickly and they are very concerned with things going on with the house.

There was no electricity to any of the outlets in my one room, and I had tried everything that I knew to do. I called the home warranty company. They scheduled for a company to come out and somebody called and made the appointment and then he came out. The gentleman was terrific. He went through and tested everything. There were some wires hanging out of one of the outlets. He removed those and then he reset the breakers. He told me they were, in a sense, too small. He set it in the way it should be, and I'm now able to get electricity in that room. He was very kind, helpful and thorough. He was easy to understand and he got the job done. I was very happy with American Home Shield. It's a pleasure to do business with people who know what they're doing.

I had an electrical issue with my fuse box. American Home Shield talked me through the claim submission because I have never used it before. It all went smoothly. Then, the tech handled it all that day. AHS was easy to deal with and they explained things well. I'm grateful that I got the warranty because I would be mad about the electrical issue right now if I didn't have it. It was a good experience.

The tech from Country Wide Proserv that came out for my washing machine was on time and pleasant. He worked in the laundry room while I did other stuff in the house and everything was fine. AHS's customer service is fine. The only issue I've ever had with them is coverage but they're better than the other companies that I've tried.

The technicians have been great. We had the plumbing issue and then a washer issue. Everybody has been really nice and respectful. The plumbing guy said he was gonna talk and then get back to us about something, but he hasn't. Overall, American Home Shield definitely has a reputation amongst the techs as being good and being more of a better home warranty company. Also, I do not have to pay the full out-of-pocket because I have them. The only bad thing is having to pay extra whenever it's weekend.

My pool pump motor had tripped the electrical panel and my pool guy couldn't get it reset. He thought it was burnt out. My father-in-law reset it and Texas A-1, the contractor sent by AHS, came to review it and made sure that they did not find anything wrong with any of the gears. The tech was very knowledgeable and he explained to me how the pool system works. Working with AHS was pretty seamless.

The motor of our heat pump was burnt up. It would come on but the fan wouldn't spin. There was a company that came and I hated them. I called AHS and I told them the trouble we had, and they said, “No problem.” So they sent this other company and that guy was awesome. He came super fast and he fixed it and we haven't had any issues since that. The process when submitting a claim with AHS is solid, but sometimes it takes a long time.

If you call American Home Shield, they will be responsive and get whatever vendor they've assigned to you to escalate the work order and show up faster. They may put you on hold for a while but they will get to somebody that you can't get to. However, the follow-up when something is wrong and getting something fixed is an act of God. My washing machine shreds all my clothes and it's been two and a half months. They ordered all the parts on March 25th and all but one part is in which is the plastic piece I could pop in and off myself. They won't do a partial repair on it so I'm not a happy camper about that. At what point will American Home Shield get me a new washing machine like they're supposed to? I have to hand wash everything except for my house right now.

Every time the AC would turn on, the lights would flicker on and off briefly. So, I figured that there might be something wrong with the AC. I called an AC technician and when he came in, he took a look at it. He didn't take too long to look, but he was pretty thorough. He checked the capacitors and said they were all fine. Then he checked the power usage and he did the standard tune-up. He made sure that the main circuitry of the air conditioning was working just fine and he confirmed that. He suggested that maybe it's a problem with one wire touching another and I needed to bring in an electrician to look behind the circuit panels. So, he left and I filed a claim for an electrician.

My microwave occasionally sparks and Astro Appliance did a virtual appointment first to get the model number. Then, they ordered a part when I told them what the problem was. The only thing is when the guy came out, the problem only happened occasionally and he couldn't replicate it. And he said he needs a video of the issue actually happening for him to do anything so he wasn't able to replace the part. I wish I had known that because we would have tried to capture a video of it happening and it could have saved him a trip.

The response time was great. The unit is working better than before because it isn't leaking right now. The tech said to wait a week or two and then check it to see. But so far, so good. For what you pay a year and what you get on an older home, American Home Shield is well worth the value.

The guy came out and looked at the condenser and had made some adjustments to it. There had been a leak somewhere in the device and that was causing the problem. I was impressed with the individual that came. He was very polite. We're very happy with the service of AHS.

I had a claim for the garbage disposal and submitting the claim to American Home Shield was super-fast and easy. It was a couple of clicks and it was processed. The techs did a good job. I also had a claim for the garage door opener and the work done by the contractor was excellent. I was satisfied.

Anytime we call, we're at least an hour on hold, sometimes longer. Sometimes if it turns into over an hour, we hang up and call again. To get a call through is an hour commitment and we're busy innkeepers. That's a lot to be left on hold for an hour. Whether it's answering the phone or paying a claim, prompt service goes a long way towards happy customers. Overall though, having AHS is beneficial. That's why we continue.

Our Realtor mentioned that the rekeying service was covered under American Home Shield. She gave us all the information and my wife took it from there. It couldn't have been any better, all the way from the scheduling to the work that was done. It was convenient that we were going to be there at the times that the tech was able to come out. A wonderful experience all the way across. I've nothing but positive stuff to share.

Everything went great when Axis Appliance Repair came out for our refrigerator claim with AHS. They were able to help address the problem. The water dispenser on the front was no longer letting any water out and it was making a loud noise. The tech was able to address whatever the noise was and the water started flowing again. He was great. I'd love to have him out again.

Over the years, AHS paid for a hot water tank and a garbage disposal, but nothing really big. I have an older home that was built in '59. The cast iron pipes are starting to deteriorate underneath the house and I was trying to see if they offered any type of service or claim on that. I paid the $75 to get the guy here discussing what the problem was because the people answering the phone didn't really know. You can't describe a problem like that over the phone. He said they would dig it up the floor, replace one section, and it's going to take more than one section.

The house is getting older, so from time to time, we need things to be fixed. We had one electrician out that was awful, but other than that, our experience has been good.

Sirius Plumbing is great. I had a leaking faucet and they addressed it just fine. They had to order a new faucet and they finished up today. The repair man was nice and did everything in a timely manner. He also gave me some tips about underneath. He said, “You might want to go get some of those cheap peel and stick tiles to put under your sink. So if something ever leaks...” Now, my faucet's not gonna leak, but if I knock over something and it leaks, it won't go in through the wood. I'm very happy with Sirius Plumbing. I will always want them to come out if I have a plumbing issue. I had a previous issue with them with a garbage disposal, and the first young man that came out was polite, professional, and showed me what happened (there was a paperclip in the garbage disposal).

The first guy from Sears that came out was a real dumb man. He told me that I need to get my air compressor and blow out under my refrigerator. I asked him what if I didn't have that, or if I'm a 90-year-old lady who can't get down under there to blow dirt out from under my refrigerator. We didn't even have much dirt under it. I was very angry with him. He irritated me highly and then he said he’s not coming back. Then I got a message that he was coming back. But then he didn't come when he was supposed to, and I got an email that he wasn't coming back, so that was a whole screwed up deal. However, the next guy that AHS sent from Steven L Dingus Appliance was awesome. He came out three times and he made sure he got everything exactly right. He was coming from three hours away and he did the job excellently. I’m gonna request him again.

AHS does a good job. It's beneficial to me because I own more than one property. I have one person I can contact for things, and they usually get it done. The contractor for the AC responded and did what they needed to do. But I've been having trouble getting my billing payments through, even after I've put it in from the date start. It's hard for them to go back and recoup that from the account they already have.

The tech was trying to figure out why the downstairs unit wasn't cooling. There were some electrical boards that needed some work on it. It's not fixed 'cause it's not covered and I'm not happy. It seems like every time I call American Home Shield, I pay 75 bucks but the claim is not covered.

With our recent claim, the contractor got the hot water tank done and fixed. Then when the dryer played out, the contractor finally got a belt for it. American Home Shield is great because when I don't have the money to help my mom out, she can afford to get something fixed. If it's a big thing, like the hot water tank, she can afford the $75 copayment. We recommend it to everybody. In fact, I'm buying a new home in Las Vegas and I'm gonna get it on my home.

We just bought and moved into an older house, and we had all the doors rekeyed. The contractor reached out quickly, and they were great. All the keys work. The guy was quick and did a good job. He helped us get our keypad lock set up and changed the code on that as well.

We've gone through American Home Shield a few times and it's always been an easy process. The plumber we had for our recent claim figured out the issue within five minutes, cleaned everything up, and left. However, a variable cost would be great for something like the plumber. I paid 75 bucks before I know what the issue is. I could have saved money by not going through Home Shield.

I've been happy with the service of American Home Shield. When the AC compressor wouldn't come on, a technician came out and replaced some parts on it and the fan came on. He was wonderful. The only one time American Home Shield did not do a replacement was with my water heater and I was a little disappointed in that.

I put in a claim for an air conditioner but I canceled it because AHS couldn't get out quick enough. I'm not how happy with how it took for the air conditioner to come out. AHS wasn't even processing it the next morning. I had another claim for the water heater and someone texted my wife to arrange a time. They looked at it and it took a few days for the parts to come in. The techs were good but they were slow with parts.

Advanced Home Services' tech came out to do the AC repair and he told me that it was leaking refrigerant. He topped it off and then gave me some kind of lecture about how I shouldn't call them again because the home warranty company is just gonna make me pay crazy. It was off-putting. Also, I don't think that he made the issue any better. He just was shooting a gun up at the vents and saying it was fine, but it's not. When cold air doesn't blow out of two of the vents, there's something going on. I had a similar problem when I called for a leak in my shower faucet. The guy said if they couldn't fix the leak, they were gonna have to rip out the whole shower. The leak got worse and I'm afraid to put in another order for that because I don't know what they're gonna try to do.

The techs came out and went up on the roof. They said that everything was cool and that the air started cooling off. This happened on a Friday and they said that if anything went wrong, we could call them back, not AHS. Three hours later, the air conditioning went kaput. I called them back and nobody was there. Then on Sunday, nobody was there. I called them on Monday, the holiday, and nobody was there. They knew that they had to replace something, so they had to order the part. So, they sent me an email saying they've ordered the part. When the part came in, they said they attempted to call me and they didn't want to come out that day because they said I didn't answer the phone. But that wasn't true. They called the wrong number.

American Home Shield's website worked really well and I was impressed with how quickly I got a response that the claim had been assigned to someone. The tech came right within the time frame that I was told the very next day. The cartridge of the faucet was leaking and did a really good job with it. He replaced the cartridge. He wore his mask and was efficient. We really liked him.

From the times that I've used AHS, what I like is that they hire the right professionals. So far, the technicians that have come in are people that know what they're doing and that's important. The warranty is worth it. Everything has worked out pretty good so far and it gives me peace of mind that if something wrong happens, I can go ahead and call.

We've had American Home Shield for 20 years. I've had disagreements with them. But we've kept them for a long time so they must be as good as others. My recent claim was for an air conditioner that wasn't working. The only complaint I have about it is that it happened on Friday on a long weekend, and the contractor couldn't come and see it until Tuesday. But I understand that it was a three-day weekend. And when they came out, they fixed it very quickly and left, and it was fine.

The individual that came out did a really great job. It was quick and easy. AHS is pretty easy in terms of scheduling, but also to have that sort of peace of mind and to not worry about such big things. The service fee and the monthly payments are affordable because all of the benefits that come with it. If AHS has an app, it would be helpful to navigate. They should make them user-friendly. It will be very useful and attuned to the time.

The bearing went out in the washer and the techs came and checked it out. Then they had to wait for parts. A different guy came and said the problem was something else because the bearing didn't have any oil around it so he thought it was new. So, they ordered parts again. The last tech changed the little cup thing for the bleach and stuff for the laundry soap up at the top on the right side. He changed the bearing too because come to find out, it had to be packed with grease and it went out because the other guy that put the bearing in didn't pack it with that.

The good part about American Home Shield is it's easy to use and you only have the same service fee. Recently, we got a new washer and dryer and the washer wasn't filling or draining. American Home Shield referred it to a plumber who came in and cut a hole in our wall, which is still there. He said he was going to submit something to American Home Shield but I never heard anything from them. Also, I would appreciate them letting me know, by calling me, that our payment is going up versus sending me mail that I might be getting or not.

I really like that I can submit my claims online with AHS. I don't even have to talk to anybody. It’s convenient and it really user-friendly. Recently, the techs came and rekeyed, and then we had the air conditioning people. Everybody's been just really nice. They cleaned up after themselves and were all very professional.

Everybody that I spoke with on the phone at American Home Shield was so pleasant and helpful. I'm sure we’ll be customers for a long time. The person they sent to repair the washing machine from Nate's Appliance seemed to know what they were doing so much. He knew where to turn the bolts and he checked everything. He was really efficient and nice.

First, I had my dryer worked on and not a week later, my washer. It was great. It was immediately assigned to a service provider, and they were super prompt. Both times with the very next day, they showed up and addressed the issue. The first time, it was a 15-minute fix. The second time, it was going to be a rebuild, but they are super forthcoming with information, and I have a date on when that'll be completed. I'm very happy with the service.

We're pleased with Grade A Plumbing's work. They were here at the time they said that they would be. The plumber was particular about being careful in my home. He took care of the problem efficiently and left. However, there is long wait sometimes to get through American Home Shield. I was on hold a very long time before an agent came on. Also, in the beginning, you had a choice of whether to pay the service fee then or after the service was rendered. Now, you have to pay it upfront. We had an incident where American Home Shield sent someone from another plumbing place. When he got here, he said they didn't do that and left. But he said, "Don't worry, you won't be charged. We'll let them know that it wasn't covered." He never did that and American Home Shield never gave us our money back. But in the three years, that's the only bad incident. I would recommend American Home Shield.

It was easy to submit the claim online. The tech called me two days later, and he got me in that same day. My husband liked him when they interacted with each other. Our AC unit was not cooling and he pretty much did his job. AHS should listen to the consumers a little bit better when they have concerns. They do hear what you're saying. But sometimes they don't understand.

My system stopped working and the drain pipe was clogged. I called it in with AHS, but it wasn't explained to me that I may not get somebody on a weekend. I was told that the vendor that they use wasn't picking up the call. I asked the person if that was the only vendor in this area. She said no. I said that if they don't have time to call, to give me the numbers of the people. At least I can call to see if I can get service and refer the call back to them, so that they can approve it.” She said that she can't do that. My issue was they have to convey to me what the expectation is.

We had an issue with our air conditioner and AHS sent out Comfort Air. These people were professional. They were personable. They fixed the job the day they came out there. They didn't make me wait two or three weeks to go without air conditioning, which in Alabama is unbearable. I'm really pleased. They explained to me what they did and why they did it. They also cleaned up after themselves. They were really good people. I was very comfortable with them. As long as AHS continues to use contractors like that, I'll continue keeping my warranty. I've been on their service for around nine years and it's better now than it's ever been. I'm glad they have upgraded the people they send out to people's homes. My service was really good, and I'm real happy.

My issue used to be getting somebody locally. American Home Shield had a habit of getting somebody an hour or two away from the area. The company would come, then they realize they got to drive an hour and a half or two hours to get back and they weren’t interested in doing that. But AHS resolved that problem. Also, they pretty much keep their word.

Normal people that make a house put a hot water heater on a slanted platform. So, if it leaks and it has a slow one, it leaks into the garage. Ours did not. Ours went into the wall, into the spare bedroom, all over under the carpet, into the wall and into the laundry room. We did not know it because it was a very slow leak, until we walked in there and our feet were mushy. So, we had to call American Home Shield and they took care of everything. They had a hazmat unit out here to evaluate and dry up all the water. They drilled into the walls so, the walls had to be repaired. All the flooring had to be ripped out and the water heater had to be replaced. It was drastic.

Our experience from start to finish was perfect. The direction given, the notification, the follow up to let me know when the contractor was coming and the timeline were perfect. A contractor came out for a yearly service on the AC. I went in after the service and felt some moisture. The pan was full of water. The tech said he flushed it but I can’t see the pan from outside. You have to open it to know whether it’s full again or not. The filter felt wet so I put a new one to observe.

I had some trouble with the AC. It took the tech a couple of tries to get it fixed. It got fixed the fifth time after the tech came the first time. But luckily, it's working now. All the issues I did have been fixed. American Home Shield saves money. Because we know how repairs can be expensive.

I had a problem with the refrigerator. American Home Shield acted very fast and they fixed the problem.

Technicians came out to check a problem with my air conditioning. There was a part that was completely burnt up so they had to replace it. They had to order a part, which they did the next day. They brought it out and repaired my AC. Their service was very professional. So far, my AC has been good. The repair has made our life a lot easier. American Home Shield is excellent.

When we would call up, American Home Shield asks us a few questions. We answer them then tell them what the project is that we need looked at. Lately, it's been some plumbing items. They have called back and made sure it's exactly what we wanted. They tell me when they would have the contractor look at the issue and let me know what day and time. Our condo is in Arizona and we've moved back to Illinois. We can call AHS up and get things taken care of. They call directly to our tenants and set up a time and date. AHS is just fantastic while we're in Illinois. We love it. The service is very good. Go with them.

The company that did our locks was very professional. The tech wore a facemask and had shoe coverings. He also sprayed everything with Lysol after he was complete with the work.

The response time of AHS could have been better. My wife and I had to have a water heater replaced and we were without hot water for a week. It was during Memorial Day weekend so that could have been the reason for the delay but my wife and I were boiling water up the stairs so we could take bird baths. It was a big inconvenience. For the most part, the process for submitting the service request was smooth. We didn't have to do a lot of heavy lifting on that. Customer care was pretty good and we were well-informed on both ends. We've been pleased with AHS's product.

My garbage disposal wasn't working and the service that I received was excellent. AHS is a quality company and they sponsor your request immediately. It's easy to use the website and I've never had a problem with them.

As far as contacting AHS, it’s hard to get through. We don’t like going through on the computer. But as far as the work is concerned, the contractors they send out do good work. The last contractor came through with everything that we needed. The stove went out and they replaced it.

When I had all the locks redone in the house, the guy showed up ahead of time. He was very professional, knowledgeable, helpful and did a good job. He fit one key and changed all six locks out. This is the first claim I did with American Home Shield, and I was impressed. The process was very easy and simple. Also, I like the app that tells you how far they are out, when they arrived, when they finished, etc. So far, so good. I've been pleased.

A tech came and looked at the AC and there was no Freon. He was great. American Home Shield is a good company. My deductible’s pretty high, but other than that, they're good to have for last minute things.

The AC was coming on intermittently. I was not happy with the first electrician that came out because he spent a total of about five minutes in my house and that included him coming in, going upstairs, looking at three fans, going back downstairs to his car to get his phone and then take pictures. He did not try to diagnose anything. This first electrician was from Westside. Even after he came, I didn't get a call from him as far as what was the next step. So, I did call American Home Shield and they told me to call him. When I called him, he told me that AHS had authorized him to look at one fan. I asked what was the reason. He told me that I had to call AHS back again.

At the beginning of May 2021, I called MS Services again and they scheduled Sanad ** to come out on Monday, 5/10/2021. He was very knowledgeable and stated that he will put dye in the refrigerant so that they will be able to detect the leak but I have to pay for the refrigerant that is $325.50. I paid for service directly to MS Services. The unit began working again and within 10 minutes of the technician leaving the unit stopped working and I heard water flowing in my walls near my bedroom on the 3rd floor. I called the office and they said they will send him out the next day on Tuesday 5/11/2021. He came out and put additional refrigerant and stated that there is a leak in the line set. He stated that he will be back on Monday 5/17/2021 to look at the unit again.

I was having a problem with my dishwasher. It wasn't starting and running through cycles. AHS sent somebody and I didn't like the guy from that first company. He just made up stories, so I didn't want to deal with him anymore. I will not allow that guy back in my house ever again. I don't trust him and I don't think they're a reputable company. I asked for a second opinion and they handled it professionally and very well. Their guy took a look at it and he obviously knew what the problem was because he said that he had seen it before. He then said he'd report it in. After that, American Home Shield came back and approved the dishwasher replacement, likely because they couldn't repair it, which was good.

Total Air Care did a wonderful job with my AC. They came in and the tech got right to work. He had an assistant with him and he started out fast. He spoke to me before they replaced what they had to and they added the Freon in there, too.

I put a service call in on the 6th and they couldn't get back out here till the 12th. So, for six more days, I was in the house with 86-degree weather. Certain updates weren't correct too. The system said that I missed a call when I hadn't. No one called at that time. Other than that, the service was good. I had a recall, so the company came out already. Trying to do the recall was difficult ‘cause I did it online and I didn't understand it. However, the lady I spoke with walked me through it well.

Dante the tech was very knowledgeable. I had a new fan motor put in a few years ago. The previous guy had put in a cheap motor which was less than the high-quality motor that needed to be put in for that unit. Everything worked out fine with the service. I'm going to recommend AHS to my broker because he recommended another service but AHS is better.

American Home Shield contacted us and they said they had contacted our tenant. We contacted the tenant to make sure that they received a call to set up an appointment. They never received that call but the contractor said they called. So, with that one, they're no good. And we had heard that from our rental manager that that contractor operates in that manner and lies to whoever calls. We wound up getting another contractor.

It was easy to file my claim to American Home Shield online. Then the contractor called me the same day to set the appointment. The guy came out, and he fixed it. Their service was quick and they were convenient. They came back out a second time because the parts weren't in. They kept me in the loop on what was going on. Everything was covered, so that was music to my ear.

The air conditioner wasn't coming on. When the tech got here, he went upstairs in the attic and checked it. He said everything was good up there. He came back down and checked the big unit outside. He took the panel off and the next thing I knew, he got it working. The claims process was good. When I call AHS, I get through and they set me up with a technician. They show up for whatever the case may be.

I had a plumbing issue recently and R K Plumbing, Heating and Cooling was dispatched by AHS. I had some slow drains and the claim was addressed fine. I also had an appliance guy come out last week. He identified the problem, said he needed to order some parts but then we've been ghosted since.

I have been with American Home Shield a year. It was gifted to me when I purchased my home and it's been good. I re-signed with them after the year, and they recently had a fantastic company come out. However, they have some vendors on their list that shouldn't be on there. I had a really bad experience with one of them. The man from that vendor (a plumbing company) called me the C-word and told me I was crazy because the city was telling me that he didn't do his job properly. He didn't, because I ended up having to have someone else come out and do it on my dime because I had to have it fixed. The city almost called the police on the guy. He was insane. There are bad reviews on him online everywhere too. I told AHS that, but they didn't put it in my record. When I called for a similar service, they ended up dispatching that vendor. I caught it in time to make them cancel it. I have another company now that's really great.

I'm ready to cancel American Home Shield. Everything I've had with them this year has been bad. I had a trouble with my shower and the man that did that was good. My son-in-law called them because they are a very good plumbing company here in Houston. While they were here, I told them that the washing machine kept leaking. They looked at it and said, "It's not a plumbing problem. It's a washing machine problem. It needs to be replaced." The American Home Shield guy said it was a plumbing problem. All he did was put two filters on the back of the washing machine and the hose. That cost me $75. I called American Home Shield and they couldn't take these two plumbers. Today, they're supposed to contact the plumber from American Home Shield but I have to file another report and pay another $75 to have them come out here and check that.

Blue Collar wrote up a report that they wanted to replumb the whole house instead of just fixing my leak. They were turned down and the job went to somebody else. I like the other plumber really well, Carnaker. But AHS never got back to me telling me that they didn't approve the claim initially, their plumber did. Then, I ended up paying $1,200 out of my pocket and I'm 80 years old. They did all they could but it was very frustrating because I had no water for almost three weeks. Other than that, AHS has always done me fair and I've never had any problems until this time.

I called American Home Shield and it was my first experience with American Home Shield since signing up for that program. This was on a Thursday before Memorial Day. We were going out of town the Wednesday of last week, and I had an electrical problem with the wiring of the house. The air conditioner caused the electrical problem, so I was trying to find an electrical contractor to fix the electrical problems, so I could then get an AC person after. American Home Shield found a contractor, but the soonest appointment would have been Tuesday after Memorial Day. That meant we would have had to leave the house on Wednesday for going on vacation with two animals in the house, no air conditioning going and I wouldn't have time to fix the air conditioner.

American Home Shield's process is straightforward. I usually get a response within 24 hours unless it's a weekend. I had the dishwasher and the stove break in the same month. The tech determined what the problem was and told me what he needed to do. In both cases, he had to order a part. He left and then called when he had the part ready to install.

When I call, American Home Shield gets somebody out there quick. It's great. However, it's been very hot and humid in Las Vegas, and we're still waiting on a part for our AC. The first time the repair guy came out was Memorial Day, and he said it was a leak, and then he put some Freon in it. It was $500 and during the day when he was there, it was cooling off. Later on that night though, it was getting warm in here then the unit started blowing out warm air. Something else must have went wrong, then. It was probably some other issue that he didn't notice at the time besides the leak.

When I placed the call, the representative had me set up with somebody that couldn’t come out for three or four days. I told them that wasn't acceptable. That was when they had Mr. Appliance come out. Mr. Appliance told me within a week, they should have the refrigerator put together for me. It was touch-and-go in the very beginning and they got it done. They were on time when they came out. They knew what they were doing and ordered the parts in a timely manner. They finagled things around where one part was in. They came and put the compressor in before they did the other part so I could get my refrigerator running. They worked very well.

The air conditioner wouldn't hold Freon and it froze up. We called and whoever answered the phone took the information and initially assigned another organization to the claim, and that didn't turn out well. The company wasn't responsive. When I called, the owner was rude, started raising his voice and cussing at us, and talked about things like they don't have enough employees, they don't have enough time to come to service our system, and literally just hung up on my face. He called back saying he'd call me back, which still to this day, he never did.

My recent claim with American Home Shield was for our air conditioner that was not functioning fully. Everything was done quickly. The tech told me along the way everything he was doing. As someone who lives in a small town, is it nice for there to be someone who can get in contact with providers to help with different things.

My air conditioner motor was going. It kept putting out hot air. We had a bit of a problem but it was resolved. I requested to get a second pair of eyes because the guy American Home Shield sent out twice couldn't get it right. It started May 17th, and then finally got it fixed Tuesday. Alex from A & R was helpful and honest. He was great about it. He did more investigating and took pictures. He did a good job.

I had a leaking pipe so I called Home Warranty. They assigned the plumber, who then came out and fixed the issue. I'm still waiting on someone to come fix the access pipe but the issue has been fixed. I liked the contractor. They did a good job. American Home Shield is a good company.

We usually have one or two claims a year. The biggest claim we had with American Home Shield was our air conditioning. Recently, the contractor came out lickety-split and took care of the problem. The guy was in and out of the house in less than an hour. We only had two problems with a couple of vendors American Home Shield sent out to the house. We took care of that problem and they will never be at our house again. AHS has always been helpful, took care of things and always made it right. I recommend buying a warranty and getting as much coverage as you can get because you will use it.

The tech called me the day before to let me know that he was coming. He texted me when he was en route and told me what time he would be here. He was prompt, professional, and quick. I've been doing my claims over the phone lately because I haven't been able to successfully process online. So it would be much easier if I could process online. Other than that, AHS is a great thing to have in the event that anything goes wrong in your home and the deductible is only $100.

He kept us well informed. Everything has been very good since he's been out. The whole process went very smoothly. We've had several home warranties in the past and based on our experience, AHS has been the best.

American Home Shield has done a lot better recently than they had in the past. They frequently change plumbers and electricians. They were great guys coming to my house but it's never the same person. Also, I couldn't get in touch with customer service - a bunch of jacklegs who didn't know what they were doing. They would charge me $75 for a service and if that contractor couldn't fix my issue and they have to refer it to somebody else, they still hit my debit account. It's too much of a hassle to call back and get that money back so I just rolled with it. I was thinking about canceling the warranty but they helped me in numerous ways. I've had them for 10 years and the stuff they have fixed has been out-of-pocket-wise okay.

The AC wasn't cooling off at all. We walked outside and looked at the central air unit in the back. The tube that goes from the AC unit into the house was completely encased in ice. I called AHS and JP Plumbing & Heating came out. The tech said it was the motherboard and he replaced it. It worked for a couple of days but it's been getting warmer and warmer. Yesterday, it was just warm air. I went outside, walked around to the AC unit, and saw once again it is just encased in ice. There's still something wrong. I called back and hopefully, the tech is coming back. I haven't gotten a phone call yet.

The appliance people were very professional. They came out and took care of the problem. Everything was okay. On the other hand, right now, we've got an air conditioner call that we sent in last week, and everyone's so busy that we never got a call back after we were assigned someone. We ended up calling yesterday morning, and the repair guy asked us to text him our address, and he would get back to us. We haven’t heard from him yet and we don’t know how long it’s gonna take him to get back to us. We’ve been running through a heat wave here. We know that all the air conditioning people in the area are busy, but a year ago, we had the same problem with air conditioning as well.

When I filed the claim for a toilet repair, I got someone who could barely speak English. But once we got through the language barrier problem, it wasn't too bad. I was told the contractor would call me within 24 hours. I ended up calling the contractor only to find out that the man who services my area was out with a heart attack. If I didn't do that, nobody would have known. I had to call back and tell American Home Shield what was going on and they got another company. The fellow who came out was excellent. He replaced the guts in the toilet.

I've had a few claims over the years. Had a claim for a problem with the pool equipment, refrigerator, and AC, and American Home Shield did very good. This time, I had a few electrical outlets that weren't working, and they came out and repaired them on the same day. Everything was great.

We had a claim on a couple of electrical outlets and a fuse. American Home Shield took my information and I got a reply back quickly. The technicians that came out checked everything that they needed to and they were knowledgeable on fixing it.

When I close the door on my microwave, there wouldn't be any lights or control. The gentleman came out, fixed the wiring, and said, "That should be good." The person was really good. He was really nice, polite and professional as well. He said that unless he fixed the wiring, the only solution was to reorder a new door. There was also a charcoal dent on the microwave door. The door broke a while ago and I was gonna change the charcoal filter. He was going to see if the insurance would cover that, and he would get back to me. I would advise people to make sure the appliance is covered. It's very important.

The service I had with A & R was very good. They fixed my air conditioner and it worked. The house is cold and everything went well. The bad news is that in American Home Shield's plan, they don't pay for Freon. I ended up having to give A & R $490 in cash before they would even go outside to start the work. I might have gambled and I gave the tech the money. He could have come back and said something else was wrong. I'm very unhappy with that.

I submitted a claim with AHS because there was no hot water coming from my master bathroom tub. It was really easy. I did it online and I got a response back the next day. The tech was in and out. He was there for 20 minutes.

We have two AC units, one for upstairs and one for downstairs. When our upstairs was not cooling, AHS sent out Anthem Mechanical and the problem had something to do with the compressor. The tech diagnosed it and he had it up and running within 35 minutes. Everything was handled smoothly and I didn't even speak with anybody. I submitted the ticket online and AHS had somebody out here. But it's very difficult to submit claims with AHS. There's a language barrier with the representatives where I don't think they understand what I'm asking for and I have to repeat myself for two or three times.

Nothing's been done about my claim. It was over a week ago when someone looked at my AC and said that the unit is no good. I called customer service and AHS tried to call the contractor. But then, nobody's been picking up the phone for over a week at the contractor's. They didn't even call in the diagnosis to AHS. I'm very unhappy because I paid my deductible and nothing has been fixed.

The AC downstairs wasn't coming on. CityLine Air Conditioning came and put Freon in. I've also had Home Shield out for my washer and they fixed it too. I'm happy and I have no complaints.

It's been easy to file a claim. The most recent one I had was for the refrigerator, before that was the dishwasher. They repair people came and did the job. If they needed a spare part, they had to come back a second time for the spare part. I'm satisfied with Home Shield. It's been good.

I washed one day and when I came back to take the clothes out the washer, there was water on the floor. I called American Home Shield and they sent the appliance repair company. They said it was not the washer. It was in the pipe behind that runs from the wall where the hose goes into the washer. I called American Home Shield back and they sent the plumbing people out. The plumbing people did what they needed to do and it's working. Having a home warranty is very beneficial especially when you're in a state where you don't know anyone other than people you work with. I don't have to try to find somebody who I don't know.

When I saw American Home Shield, I said, “Okay, I need some service.” I need to be able to find somebody that can work when I have issues. Rather than trying to look for somebody and having to go through company after company, I can just go through American Home Shield, and they can find somebody to come. I just pay a certain amount of money and be done with it. It is easier. I submit service requests through the app, and I love the process. I got two properties and one of them, my home in Palmetto, is up where a lot of people go through. I've never had a problem with it because American Home Shield can find services for it and they come within a few days as well. It has always been good that way.

I had a couple different repairs and the techs that AHS sent out resolved them. One of the second techs was newer, so when they changed the compressor, the unit wasn't fixed right away. But they sent somebody else out and he knew what to do. And he fixed it.

When Neblett Construction Company came out, they were very courteous. He looked over everything and checked out our unit. Then he said, “The unit's not the problem. It's your ductwork.” He gave that recommendation and he contacted Preferred Climate Heating & Cooling and he told us that they did ductwork, because his company does not do ductwork.

The compressor of the air conditioner wasn't working. After the techs came, the unit worked for one day then we had to call them back because it stopped working again. They went through it, replaced the part and now everything's working fine. We've had American Home Shield for about 25 years. Every time we've had a problem, they've taken care of it.

The tech that came out for my heating said the compressor went out. He went up there and checked the ducts. He said everything was connected, but it was a poor design as far as the ducts, and that's why the air wasn’t coming through. Then he went outside, said the compressor was bad too. It was just warm in the backside of the house. They hadn't done the repairs yet. They ordered the compressor last week. The technician told me if it didn't come in this past Monday, it will be here Friday. I called them Wednesday and they told me that the part’s supposed to be in today. They informed me as soon as they get their hands on the part, a technician will call and let me know when they will come and put the compressor in. This was the first time I ever had any issues. AHS has done everything I needed them to do for me.

My friend was the one who told me that it was a good investment. And he needed AHS one time, and the contractor came and took care of it. I called American Home Shield when my microwave wasn't working. It was a live person that set the appointment up. The rep was very professional and helpful. He said between the next 24 or 48 hours, I should hear something from the contractor. The repairman came out and he fixed it. He did exactly what he said he would do. What he explained to me was something with the door that jarred the fuse caused the fuse to blow. I was thrilled to have it working again. My experience has been great, except in the beginning when it came down to the transaction. On my first day of payment, instead of them taking the monthly charge, they took the whole yearly amount which jacked up my bank account. They reversed it, but it didn't sit well for me. Other than that, you need to get AHS. It was worth it.

It is simple to claims get claims via the American Home Shield website. It's hard to figure out how to get a human person on the phone if you have an issue unless you wanna sign up for a new service plan. But once you find someone to help you on the phone, it's pretty simple. Aside from being able to get a person on the phone, everything has been fine. American Home Shield responded really quickly to all of my inquiries and sent someone out immediately even when they had to come back out and redo something. My AC was not blowing air so I needed someone to come out and take a look. Techs fixed it initially but several days later, it broke down again. They are coming back out this week to fix the AC again.

I'm very happy with the service from American Home Shield and I would recommend it to homeowners because I'm satisfied. Advanced Plumbing & Rooter was good and I would ask for them again.

I love the technician from A-Us Air Conditioning Of Texas that came out that time and he did a great job. What I don't like is that I had that same company come out a month earlier to go through my entire system, and they were supposed to check the part that was broken, and they didn't do it. Within 30 days, my air conditioner went out and the part that they replaced was rusted out. It didn't rust out in 30 days, I'm not stupid. They didn't even look at it. I was a week without air conditioning during a pretty busy time so I was not happy with the company at all. They've been terrible.

I had somebody come out and fix my AC. Each time technicians come out, they do whatever they need to do to get the unit going. It works okay for a while then it starts freezing up then leaking again. I call them to come back out. I had somebody come out again last week. The first group that came took an hour to reach the house. After they supposedly finished, the AC would come on at that point but it wasn't cooling. It took the technicians an hour to keep calling back to their home base to figure out what it was that they hadn't done or what it was that they needed to do. That was really strange.

We had a breaker that kept popping. I sent a claim on American Home Shield's webpage, which is an improvement in their process, but it doesn't allow you to put additional stuff into it and there's no way to write in if what is going on isn’t covered in their list of items. Things have not been there that should have been there and you can click “other” but that's it. Then, the tech said that he would contact me or I could call him if I wanted to. After that, he called me and I missed his call. I called him back and we ended up scheduling something a week later.

We were hearing a squealing noise. We didn't know if it was in the pipes initially, but then, we could hear it pretty well in one of our bathrooms. Once a particular toilet was flushed, the noise would go away but we couldn't determine what was causing the noise. When United Air Temp came out initially, it wasn't making a noise so there wasn't anything that they could do. It started back happening shortly after. I was able to record it. They came out, checked several things, and they figured out that the valve needed to be replaced. Submitting the claim to American Home Shield and getting United Air Temp to come out were easy. But I think that there is a limitation on describing what's going on because once the guy came out, I had to explain everything. The only thing I could do on the AHS site was select “toilet”. A comment box would be efficient.

I had an issue with my air conditioner and then an issue with my dryer. They were both resolved, so we're in good position. Submitting the claims online was super easy. It took about two seconds. So that was pretty good. I’ve been happy with the service.

I have had nothing but bad customer service with American Home Shield. Had 4 different issues with the company and had to wait not weeks -month to get resolve. My current pending issue is with my Faucet which I am still not sure what the status is. I have called several times and given the same story each time so not sure the status of my service request. I asked for my refund since it seems they don't want to fix my issue and still can't get anyone on the phone to point me to the right direction or authorization to get it fixed. I have never missed a payment but yet can't get my faucet issue resolved. Definitely canceling services with them and not recommend American Home Shield. Terrible Service. The agent I spoke to told me they cannot give me their name!!!! Very upset and just want my $125 refunded.

Submitting claims to American Home Shield is straightforward. My refrigerator wasn't cooling properly and the contractor came out and replaced a part. It took them three tries, but they got it fixed.

My condenser and something else were about to go out. American Home Shield sent a very knowledgeable company. It was an awesome interaction. They did not do repair work. I have to call American Home Shield because I wanted to pass out the price that they gave me. It was a lot of money. Before American Home Shield came out, I had a yearly contract with a different AC vendor and they quoted me $636. American Home Shield was gonna charge me $1,100 for the same repairs.

When my air was not blowing any cold air out of it, getting the tech out took probably week. It was miserable. My kids and my animals were sweating all day. I told the guy about that and he was in shock that it took that long to get them notified. But he came out and fixed it within 30 minutes to an hour. He was amazing. Also, I didn't have to come up with $1,000 to have somebody come out. It's a set price which is great for a bigger family that doesn't have thousands of dollars sitting in their bank account. That's a true advantage of a home warranty.

The water heater people that came out were phenomenal. However, American Home Shield doesn't do anything. They just take your money and send you somebody. They don't cover enough for how much you pay on a monthly and that's frustrating.

When making a claim to American Home Shield, you have to be precise. There can be two things wrong with something and if you only mentioned one, the vendors will only fix what you mentioned. So far, I’ve only dealt with vendors twice and they were top-notch. For our air conditioner, the unit didn't work because the drain hose was clogged. There was a shutoff valve on the pan underneath the air conditioner. Technicians repaired the drain hose. American Home Shield is relatively a great idea. When we sold our home, we bought a home warranty for the people there as well. When things are over 15 years old, a home warranty just makes sense.

I requested the service for my refrigerator and the washer. The contractor that AHS gave me only comes to my city on Wednesday. Because of that, I got somebody coming at five days later and I had to figure out what I was gonna do. I was hoping they could come sooner, but they said that they were the only one they had. I tried to call and see if AHS could get me somebody else but they weren't able to help me out. It would help out if they have more local contractors in every city. So they could have better customer service in every city.

I've done two claims, but it was for the same problem. It wasn't fixed the first time. Because it was over 30 days, I had to pay another deductible and that wasn't really nice. I called on a Saturday and when the lady tried calling the first guy that came out the first time, he said he couldn't get to me for a week, and that was the same thing when we tried getting him the first time. After I explained to her that he didn't do anything with the problem the first time, she recommended GE and she said they'll be there on Monday. I was hesitant to believe that. Sure enough, GE came on that day so I was very impressed with that, especially with a weekend call. They resolved the issue and they were good.

Kelly has always been professional when he does work for me. He's very professional and I'm glad American Home Shield got him back. What I like is that he doesn't have to say that he'll be back in an hour as he has to go get the part. 95% of the time, what's needed is an item that he can fix from parts on his truck.

My air conditioning was blowing air that wasn't cold. The techs were so professional and nice. They looked at the unit inside and outside. They took some things apart, looked at electronic stuff, and then flipped the breaker box. Then, everything was working. Everything has been better than perfect since then. AHS is pretty good. The only downside is that I have to pay $100 every time they come out. When I realized that something was $100, I decided to figure it out myself because I don't know how much it would cost to actually do that. So, they're cost-prohibitive. I like AHS to let me know how much service would typically run in my area so that I can say when something is worth going to the warranty or not.

We had a leak in our master bedroom. The carpet was wet leading into the bathroom. The mitigation people from our homeowners insurance came out, ripped the carpet back, took out the wet padding and left a dehumidifier with us. They thought that it would be the shower pan that was leaking. When the plumbers from Myers came out, they systematically turned off several different parts of the running water to check the water meter. They checked all the toilets to make sure that none of them were leaking. They still haven't found the leak. They just told me that it was a slab leak and that they'd come back Saturday to try to find it. I'm still having to have my water off.

My washing machine quit working. The techs diagnosed it and ordered the parts. They came out again and put it together. Now everything is working fine. Get a home warranty. AHS has been very good.

I had a freezer repair and it took four days before the first tech was able to come out. But the experience was good. When the tech came out, he was punctual. The tech was also informed. It was a loose wire and he fixed it. Freezer’s working well. I wouldn't know where to go if something broke and I would probably end up buying all new ones. So, I'm happy with the ability to call and get somebody in who can fix it for a set price. I've used AHS a couple of times. Each time, the service was as promised, which was good. I just renewed for another year.

I've always had a lot of trouble with my air conditioners. The techs were able to fix the problem every time they came, but there were a few times that it might be several days before the company can get out here to work on them. It’s been difficult. This last time when my AC went out, that led me to go ahead and cough up the money to replace them. I did not like that it was going to be four days. American Home Shield wouldn't deem it an emergency for them to be able to put it into their schedule sooner. The guidelines that they had for that was if someone in the household is sick or if it was 105 degrees. That was not customer-centric because I don't think anybody that even made those guidelines would want to follow them. Overall, my experience has been good, just not for my AC Anything else they've come out to do has been timely.

Water was settled at the bottom of the dishwasher. We were able to secure an appointment for someone to come out within 24 hours of me filing a claim to American Home Shield. The technicians were very knowledgeable. They explained to us why the issue occurred. However, it wasn't repaired correctly the first time around, so we had to call them again to adjust some of the tubing that apparently wasn't high enough. They had to zip tie it to go higher. But both times, they were pretty good. They knew what they were doing and they were able to fix the problem. I really liked the fact that AHS kept me posted on the progress of the claim like when someone was coming out when the parts were ordered and when the part came in. We are purchasing another condo and I'll be buying another account with AHS.

I use American home Shield in getting my appliances repaired at my house and I recommend them. The young man who came for a claim I had was perfect. He came in in a timely manner and was professional. He was able to promptly assess my situation. He checked my inside unit and once he determined what the issue was, he went outside and checked the outside part of the unit. When he came back in, the problem was fixed. I do my claims with American Home Shield by phone. I like to talk to somebody. I've been with the company for a number of years and one of my previous experiences was not as favorable as I needed it to have been going through that process. But it ended well.

AHS took care of me. The contractor serviced me in a timely manner and everything was professional. They were so backed up that they were saying the best possible time that they had to service me was that following Tuesday. They ended up being able to squeeze me in either that Thursday or Friday and I was really happy about that. They were nice people. They greeted well and got the job done quick.