American Home Shield Reviews

When I submitted a claim with AHS for a leak, the reps were very helpful and pleasant. I’ve used them twice and the interaction had always been friendly and cooperative. Very professional. I wasn't given any hoops or hurdles to jump through. They said that they would send someone out and they gave me the name. They asked me the time, that would be convenient for me. I shared that with them and it was set up.

Recently, the microwave door malfunctioned. It wouldn’t latch. Also, the top trim piece of the microwave wouldn't stay on and that was causing the microwave to not be able to function properly. It wouldn't latch right because those pieces have been worn out over time. The contractor was able to get that taken care of. However, American Home Shield wouldn't cover anything outside the walls, like if it has to do with a type of plumbing issue outside of the actual dwelling. AHS should cover that.

My heater pilot light went out and we needed somebody to light that because all it was throwing out was cold air. When the contractor called, I let him know what was going on but he said he doesn't do that and he never showed. That was the last we heard of anybody. They also sent a young boy to do a job and he couldn't do it. So, he sent somebody else. But most of AHS' contractors are very professional. They sent somebody to fix our toilet and they did a very good job. I recommend AHS because they respond pretty well. They also do good work. You call them and they contact whoever the contractor is and send them to you. The only improvement I would like to see is the timeframe.

The hot water heater had failed. It was leaking, so it needed to be replaced. The contractor was good about getting with me to schedule and diagnose the problem. And they were sweet. My only downside on that one was, you would think they would take you to the cleaners on all those extra things they add on. It ended up costing me $1,600 extra on that install. Ouch.

I had to have a new hot water heater put in. Some of the plumbing was not up to the new code. American Home Shield said they would cover the cost of replacing our hot water heater. But they won’t back the warranty on my hot water heater unless I bring it up to code. They didn't cover that and I had to take that out of my pocket, which was $800. On top of that, had to pay $100 to them. I wasn't real happy about this.

A pipe had been leaking under my bathroom sink all day. So, it was something that I found when I came home from work. American Home Shield tried hard to get somebody to come out that night to fix it but they couldn't do it. So, I called the plumbing company that they'd given me, which was Golden State, the next morning. They made an appointment for 1 o'clock and they were there right at 1:00, and they were done by 2:15. They were very good and I appreciated it.

The service has been good. All of the technicians are great. They're nice and they try to resolve the problems. I recently had four claims, and I was told they're going to fix more than one thing when they come out. I had a stove issue going on, the dryer, the microwave, and before that, the heat went out. They got it all done except installing my microwave, which is custom built-in. The guy said he couldn't do it because he couldn't get something. Other than that, they've been great.

American Home Shield's customer support is wonderful. With me getting off work pretty late, I don't get a chance to call in. I'll just submit a request online and I usually hear something the following day. As far as their communication and their professionalism, they keep me informed about everything. Techs come out in a timely manner and they help me accomplish whatever it is that I'm having problems with.

My ice machine doesn't work on my fridge and we’ve been pushing that to the side because it would work and then it wouldn't work. Then, the microwave stopped heating. We made a claim for the microwave but if we had the option to put both of them together, we could've knocked them both out. If I have two issues going on, I'll have to make separate claims. So, I'll have to pay twice. It's not really a problem but it would be nice if American Home Shield would tell me to just pay the deductible and they would cover two problems.

Our refrigerator was intermittently going out. The first time the techs came out, the tech cleaned the coils. He told me to clean up the little rubber seal gasket and put some Vaseline on there. But that didn't work. The bottom two drawers always stay cool. But the main piece was the one not working. The second time, he thought it might be a sensor. So we replaced a sensor. That was looking good. But then it's two days ago now, it got up to 60 some. The first couple of times, resetting the breaker seem to work.

The experience was absolutely fine. I just wasn't in agreement with the pricing that I unfortunately had to pay. But the contractor did exactly what they were supposed to do and were very courteous. They rang the doorbell. The lady came in and turned off the power. She looked at my unit and told me the problem with it, and that she would call American Home Shield. She called them and let them know what was what, and then informed me of the decisions that were made. I was going to have something replaced.

On the day that the tech came, my washing machine did not act up like it had been doing. So, he tried to make it do what it was doing. It was going to the spin cycle. But it didn't do it that day. A couple of days after he left, it started doing it again and it's been doing it ever since. So, I can't use it at all now. I've had to call back to get another visit as soon as possible. They told me that I had to call American Home Shield and tell them first, which I've done but I haven't seen anybody yet. I'm giving them some time to make arrangements but I hope they don't take too long. One time, when my dryer was broken, I had to wait three weeks till it got fixed. Other than that, AHS has been good. They're just a little slow because they're busy.

They've been real good so far. The price is not high. It's worth it. It saves me a lot of money. The contractors come out and get things fixed. I sent in a claim about my light over my garage. It had a short in it. The tech came over and fixed it and went on about his day. He was a nice guy. He talked to me all the time. Everything's working fine right now.

Within the last three years, American Home Shield has changed their approach. Like the last incident, I called them about my toilet, and the toilet had a crack in the tank. So, I talked to the people that fixed the stuff, and they said that every time they said something to AHS about a crack in the toilet, they wouldn't cover it. If I got a problem with my toilet, they're supposed to fix or replace it. So if I call them and tell them that there was a hairline crack in the tank, they start talking about, "Well, did you do it or was it self-abuse?" I told them, "Well, I don't abuse my own stuff. I'm not trying to tear nothing up. If I got a problem, I want you to fix it." So sometimes I just give up and do it myself and think about going to another company. That's way worse. I thought they would just go ahead and fix the stuff, but now, they're getting all picky rooney.

The tech said something with the power solenoid and that was it. He took care of it. He did fine.

Water was coming out of my furnace that I submitted a claim for. AHS had A2Z over the next day. There was a drainage hose that had broken off somehow so it was draining water all over the floor. The tech replaced the PVC elbow, hooked up the hose, and set it into the drain. It was done properly and quickly. We've been very satisfied with AHS from everything that we've experienced. We had three things break down last week and they took care of all of it.

I had three claims with American Home Shield and they did well. My washer, dryer, and heat broke. They sent somebody in a timely manner and they got fixed. American Home Shield saves me costs on appliance repairs in the house. I'm glad that I got the warranty because these appliances are older. I didn't expect this much problem but we covered some of them.

American Home Shield works well. The thermostat went so we had their contractor come out. They were great. It was the same guys who were here five years ago when the coil had a problem. Overall, it was a very good experience.

AHS has been very good to me over the last couple of years. Liberty assessed my problem. They have really been looking after the unit for the last three years. My heat exchange had cracked so they recommended replacing the whole system. The techs were very efficient and I was very happy with them. They took out the old heating unit which was 30 years old.

With all the housing development going on, we would have a hard time finding somebody to come out and do work for us. Since the things that we have in our home are covered by Home Shield, we know that for $75, we could get somebody over here. It’s a little extravagant but it’s good to know somebody would be here and they are really competent people. Home Shield’s service has been wonderful.

The motor was out on the dishwasher. After that, it wasn't getting the dishes clean and it wasn't drying them. The contractor came back out and replaced the element and the thermostat. It's working good now, except it still doesn't dry like it used to. It only cost me $125 compared to what a new dishwasher would have cost if I would have not had American Home Shield.

Called for the first time and found out a replacement of the small part (start relay) for the wine fridge is excluded from coverage. Very disappointed. Next time will not buy. Anyone else had this same issue?

When the contractor came out to do a free checkup, the tech discovered something needs to be replaced. So he called a work order in that same day near closing. He couldn't leave a receipt but he did change it out. American Home Shield gave him a work order number, so I just got to call them to get the receipt. But overall, American Home Shield is good. When something goes wrong, you can just call them and pay the deductible and get it repaired.

American Home Shield did a good job. Recently, I had a claim for the AC system and it went fine. I paid the deductible, and a nice guy came and fixed it. With American Home Shield, you can call folks who have experience for whatever your problem is. But money wise, I'm not sure if it's the best thing.

I had a tank that was leaking and I called American Home Shield and they scheduled the service. It took a while for someone to come. I called the contractor and they were a week out. It wound up being the same people a week later. If you call and schedule someone to come out, and if you feel that's too far, to change and try to go through the process of having someone else come out, maybe you can get a quicker time if AHS lets the client know that it's a process of 72 hours before we can even go forward and applying to see if someone else can come out. I kept getting the runaround saying to call back tomorrow and I didn’t understand that. They said they were looking, which I didn't believe. 72 hours had to have passed before they called back to Jefferson Plumbing for me for that time.

I get up to go to the gym for 4:00am, and I have a roommate who's disabled. I always check on him before I leave, and he said, "I have bad news." I said, "What's that?" He said, "The AC is not coming on." I go, "I'll just call American Home Shield." I don't think people realize how easy it is to file a claim. The process is literally walking from getting my gym bag to giving my dog a treat to out the door. Once they have your phone number, you verify it. They recognize your contract on the phone.

We called AHS for an AC unit that had a leak. The technician who came was good. He was very knowledgeable of the issue, so everything worked out. When you need things to be taken care of in a timely manner, AHS is on top of it.

AHS saves a lot of money in the long run. Customer service is always good. I had a tub stoppage and the techs were very professional.

I've only called about one thing and that was the water heater. I called American Home Shield Thursday evening. Andy from Andy's Plumbing called me the next morning at 8 o'clock and was here by 9:00. It's great service because I did not expect to hear from AHS. It was so late in the day when I called. And there he was at 8 o'clock in the morning calling me. He's a sweetheart. He's probably the nicest plumber I've ever met in my whole life. He's a good plumber.

I wanted to have the AC checked out before the summer came. The summers are really brutal here, so I just wanted to make sure that everything was up to snuff. I requested the service online from American Home Shield and a tech came in about two days. He was very nice and professional. I had AHS replace a hot water heater, too. The guys that came out replaced it with the same one, and it was very quick. I was surprised. It was right in the middle of the winter, too. So, I'm very happy with them.

There were contractors taking the contract and not showing up. AHS wasn't following up as much as I would have liked, but the overall experience was fine. The last contractor to come out was Hayes Appliance. They checked out an old fridge and it turned out that it was not going to be replaceable. We got a check from AHS in less than a week.

The water heater failed. It was providing sediment in our baths and showers for a few months, and then it started leaking in our utility room. I called American Home Shield and followed their prompt and never did talk to anybody. It worked beautifully. On day two after I called, I was notified. On day three, the techs showed up. I was very happy with the service I got there.

We used American Home Shield when a piece in our refrigerator snapped. Techs came out and fixed it. It took a couple of weeks to get everything done. In the past, it was nice because the company would reach out to us right away. But it seems in the past year, I would get an email saying, "This person is coming out there," but I don't hear from them. I end up reaching out and asking for updates. American Home Shield is not as good as it used to be. It also doesn't cover as much as we need it to for the price that we're paying, so my husband and I are looking at other home warranty companies.

We found some water leaking in the house. We submitted a service request with American Home Shield. Thomas Plumbing came out and looked at the house. American Home Shield let me know that my plan didn't cover access to fix the leak. I paid Thomas Plumbing for that work. I paid them to cut into the drywall, cut into the brick, and several different areas that they had to cut in order for that access. They did the repair. That was great. I had a great experience with Thomas Plumbing.

I have a front-loading washer and it was leaking. A tech came and replaced the seal on the front where you open up the door and there's a rubber seal. He did great. That aside, I'm not very happy right now with American Home Shield because I called in my air conditioning and I haven't heard one thing. My AC went out last night so I put a claim online. I got the notice last night saying, “This is the company that will either call you within a day or you can call them.” I called them this morning and I was on hold for two hours. Finally, I got through and the rep goes, “We'll call you to schedule between the hours of 8:00 and 9:00, 12:00 and 1:00, or 5:00 and 6:00.”

The service itself is good. I like the process 'cause it's online. At my last house, last month, they had a contractor come out and replace the blown fuse from the AC. However, I've got to call them and get it straightened out why I was billed twice this month. The first time, it said online that the payment was due so I paid it. Then they took it out of my account. It’s the second time I had paid twice. It was kind of my fault, but it didn't tell me that it was being paid online through my automatic account.

Our heat pump wouldn't work and our diesel furnace wasn't working right. The contractor found the part and fixed everything the way they were supposed to. Another claim we have with AHS is on our well pump. It was working last year and when we turned it on this year, it wasn't working. It was leaking. It was shut off during the wintertime so, I don't know if the freeze had done something to it. American Home Shield doesn't have anybody to work on it so, they wanted us to find someone. We can't find anyone either.

My refrigerator wasn't cooling. We had someone call and he asked what was wrong. He looked up the issue and ordered the proper part. Then, the technicians solved the issue. The refrigerator has been working great ever since. I would recommend AHS back then but I've had issues with them since. I have paid for service calls twice on my brand-new water heater and still had no one come out. My water bill is over $100 because it's leaking so badly. I'm not happy about that.

The guy from Hopwood Electric came in and in less than three minutes, the repair was done. It was something minor. It started outside with something that we plugged in and it cut off and then cut back on. The next day, they noticed that the light outside wasn't working as well as the outlet. The light in the dining room and the front porch weren't working, and the refrigerator we had in the garage quit. It all revolved around that one little outlet where the refrigerator was plugged in. It was faulty and had wire that was loose on it. So he came in there and said that he might be able to tighten it up. Then, it came loose again. So, he redid the outlet and everything worked. American Home Shield was nice and fast, and the guy was friendly.

American Home Shield's customer support has been 100% wonderful. I like that when something goes wrong, I'm not pushing out $500 just to have a guy look at it. When there was water underneath the heater, Fast Response came. They believed that there was a crack in the foundation. They opened my unit all the way around and looked. I have no water in my unit. It was actually coming from underneath it since my unit’s on bricks. They were fantastic.

A young man came out for the dryer that stopped working and the washing machine that was about ready to take a trip down the runway. He called me and told me when he could be here. It was a pleasant experience. It wasn't a whole lot of complaining about this and that. He came in and explained to me what was wrong. He had to order a part then came back at the time that he said he was coming back. He called us and let us know when he was on his way. He did very well and we were very satisfied.

AHS's price and service are good. The times I've used them before, they were quick to send someone out, which was always good. I had a water leak recently. The techs opened up the ceiling, checked everything out and determined where it was coming from. Now, I am waiting for someone to contact me so they can come to close the holes up that they cut in the drywall.

I called American Home Shield. I paid my deductible and they told me who would come out. The contractor unclogged the drain in the bathroom downstairs. They are outstanding, very nice, and professional. If I have any other drain problems when I call, that is who I'm going to request. However, AHS wants a $100 deductible no matter what. I don't know how long I'm gonna stay with them because of that. For instance, if they pay the plumbers $200, I'm already paying half of it plus my payment every month. What kind of insurance is that? Also, my payment went up from $44 up to almost $70 without any notification. That to me isn't a very good marketing strategy and to keep customers. What I'm paying to AHS, the way they do things, I'll have to look at some other companies. Other than that, I've been satisfied.

My pipe burst under my house and the contractor came to repair it. But once they left, I noticed the water was still running in my bathroom. They came back out and said it was a smaller leak under there. They had to pull my vanity out. They were on time, got the job done and were very helpful. They gave out the information I needed and was very informative on whatever I needed to do.

I'm very happy with American Home Shield. Our water heater decided to die, and I was very pleased with the claims process. It was minimal. We were without hot water for two days, which could have been a lot worse. They tried to do it as quickly as they possibly could, and they did a good job. Top Notch Plumbing was wonderful. The entire electrical system was fried when they came out to look. So, there was nothing to be done. The first gentleman that came out was very knowledgeable. Then the other gentleman that came to replace the water heater was also very professional and very quick. We're very pleased.

When my dryer stopped heating, American Home Shield was very accommodating. It took them a day to respond to me and give me the contractor's name. Within a day after that, the contractor from Sears Fairfield called to schedule an appointment. The repairman took about 30 minutes to look at the dryer. He told us what was wrong with it and that he needed to order parts. He scheduled another appointment and ordered parts for us. About two weeks after that, somebody else came back and installed the parts that we received.

Our garage door slammed shut and the spring broke and within 24 hours of submitting the claim, the contractor that AHS had assigned to it called me. They replaced the springs, which I had to cover the cost for. Then, it turned out that the gears were stripped on the controller, so he said I'll have to use an older controller. They couldn't replace the parts on it anymore, it's obsolete and he said they have to be replaced. He submitted that back to AHS and it took a week. I didn't hear anything and they had to resubmit and approve that. But it wasn't bad.

Our microwave died. We submitted the claim and within five hours, we had a phone call from the Appliance Pros telling us that they would come out. I was shocked. The contractor was really good. They communicated very well with us and were on time. And the gentlemen that came were very professional. They had to come out and see what was going on. Even though we knew it was dead, they had to assess the situation. And once they assessed that it was dead, they would submit something back to the American Home Shield and let them know that there was no way to fix it. We needed a new appliance.

I used American Home Shield for the HVAC as well as for the dishwasher. The claims process was smooth. I went online, filled it out, paid the deductible and I was provided with the servicing company’s contact information. But they called. And it was a done deal. I just wanted to give AHS a try and it has been good so far. I've had a great experience and the one thing that I like most is the ability to pick your deductible. If you're comfortable with a higher deductible, then you can lower the cost of the contract. But if you want a small deductible, that's perfectly fine. The contract will be a little higher. So, that was unique. AHS sends a lot of emails though. I wish those would come through less often. But other than that, I have no real complaints.

I had some problems and issues but it’s being resolved. So, everything is going well with American Home Shield. I had a problem with calling in service for my icemaker. It took them a long while to get someone out to look at it. But the contractor finally came out and did an evaluation. And I got a good outcome to my problem.

American Home Shield met my standards and helped me out when I needed it. They helped with my dishwasher, some of my electrical and plumbing problems, and my shower. They fixed them and I'm satisfied with the timeliness. When I call a work order in, a contractor calls me immediately. The contractor that came out for my appliance was awesome. I liked their attitude. They knew what they were doing and they were courteous, respected my property and got the job done.

I was not happy in the beginning because we bought the house, we moved in, and AHS said they would send a letter outlining the service and all that I would get for the first year. But when we were moving in, we had a problem with the washer and I didn't have any information or anything. I had to call a plumber and pay $500, which I was not happy about. Then when I got the letter from them, I asked if they were going to cover it and they said no because I didn't call. It had to be their providers but I didn't know who their providers were because I hadn't gotten my information yet. That kind of sucked. But other than that, I've already had to use AHS twice in the last couple of months and I'm very pleased with the service. They're quick, on time, and very professional.

I've used American Home Shield for plumbing and it’s been good. The claims process was great and fast.

I had American Home Shield back in ’14 and it was beneficial. Everyone should have a home warranty all the time. I moved and last year, I got the warranty again. When I have a claim, I called it in to American Home Shield and they gave me a list to choose from. I chose the one that was closest to me. I had to have a new air conditioning unit put in and everything has gone right along as it should. The tech was very informative and he did his job. He didn't mess around.

The fan was broken on the condenser of my AC. The tech was really good. On a home as old as ours, the warranty is a benefit since we don't know necessarily the shape of everything. We just bought it a year ago and most of it is nearing end-of-life anyway. So, the warranty been good.

My icemaker was broken. I called American Home Shield and it took a couple of days for techs to come out. Everything is working much better. Having this home warranty, there is a cheaper cost of repair.

I've had good luck with American Home Shield. I emailed AHS the first time. My dryer kicked the breaker when it was ran. And when it kept happening, and I emailed AHS back and they said, “Well, is it the same thing? Or we're gonna have to charge you again?” I said, “No, it's the same thing. It’s still happening.” And the contractor came back out. The guy said, “Okay, I think it's in the breaker,” and referred it to an electrician. The contractor came out and went through the dryer, but it kept going. So, they came out and replaced the breaker for it. And that seems to have fixed it. They were courteous, went in, did what they needed to do, and left. It costs a lot less to have somebody come out and do it for under warranty work than it does when I had to have somebody out to work on the dryer, but it still wasn’t fixed, so I had to call an electrician.

The contractor for the toilet was great. Any time I got a problem, American Home Shield sends them out. They took care of everything in about 45 minutes. It exceeded my expectations.

The service and the timeliness are great. I had a claim for a washing machine and the process went great. It was very smooth. The tech stayed as long as possible to try to work and fix it. He was very detailed in describing everything. It was good, timely, and professional. AHS definitely helps with repairs and everything with our deductible. It also saves money.

The handle on the sink was leaking when you open it and the pipe was not draining. The water was coming out of the wall. The washing machine never finished the cycle because it was always dripping with water. I filed a claim and the contractor was gonna come a day after I asked it, but no one could be at home at that time. When they got in, I explained where the problem was. They went and got some tools and fixed it quickly. AHS is super easy. Other warranties would tell you, “This is gonna be your deductible,” but at the end, they come with something else. With American Home Shield, it’s not like that.

American Home Shield responds quickly. Any issues that I've had, they've taken care of things or helped me to figure out how to take care of them. Recently, there was something going on with the refrigerator and they had to order a piece for it. It took them a little while but that’s because of parts issues these days and not because of Adam’s or American Home Shield. It took a couple of weeks but it's taken care of now.

We had a problem with the dryer. We paid American Home Shield the deductible and they sent someone out and they fixed it right away. I had another claim a few years ago for the air conditioning, and they also sent someone out who took care of it right away. I'm very happy with American Home Shield. We have 24-hour, 7-day service. We can also budget our repair costs on our own because we know it's going to be a $100 deductible for a repair and we know we're going to pay our monthly and that's all we're going to pay. My home is eight years old. It's in great shape, but it's not on warranty. So, it's great to have that warranty.

AHS is worth it. They protect your home. When I have an issue, they get it taken care of. There was a leak in the bathtub recently. The techs fixed it first shot. The techs were good.

AHS worked like it should have worked. I am happy.

The tech got back to me within a couple of hours of me submitting the request and he did great. He explained our issue. He had to go get a part and come back but all was well. One of the circuit boards of our unit needed to be replaced. It was a good service call and it got everything working. I'm satisfied with AHS.

I had a clogged sink in the bathroom that was slow, so I submitted a claim with AHS and it was easy to use their website. The plumbers that came were good.

Our dishwasher wasn't drying properly. We called American Home Shield for the technician to come and fix it. They sent a text and said, “If you want to schedule, then send a text,” and I did, said the dates that I was available. They replied really quickly to send me a date when the technician could come. The tech was really fast. He called me and asked me what symptoms the dishwasher had. He said, “Okay, I know what it is. I need to order a part.” He asked me what brand it was. After the part came in, they let me know and then over text, I scheduled for the technician to come out and fix it. So, it saved time the fact that he didn't have to come out. When he came, he fixed it. He was really personable, explained what the problem was, and it's working fine now. I've been very satisfied with AHS.

We were without heat at the end of winter for about 10 days. A&J was our contractor and this was the second time we used them through American Home Shield. They were very professional and they did their best. They just seemed to be overwhelmed and it was two days before we got someone else to look at the furnace. The issue was getting a part to Sioux Falls so the furnace can be repaired. Other than that, they were very timely when they had the part. American Home Shield gives us peace of mind that should something happen to the house, there is a warranty that's not gonna wipe out our savings. Customer service has been very good too. We're very pleased with American Home Shield.

We have used American Home Shield twice this year, and both times it has been great. They've been quick and easy. The tech was nice and he got the job done quickly. My dishwasher works now.

I had a couple of switches that had gone bad that had to be replaced. The tech from Best Heating and Cooling looked those up and he thought there was possibly knob-and-tube wiring involved. I had a separate electrician come out and take a peek at that. It turns out that it's not knob-and-tube, it's just older, cloth-covered Romex. But it can look like a knob-and-tube when it's in a switch. There was confusion but the repairs are great and the tech was very nice and professional. He just mixed up the kind of wiring that it was but he knew his stuff. If he saw the wiring downstairs, he would have known it wasn't know-and-tube. The switches work fine and they're safe.

A guy came and took a look at everything. He said it was the fuse. He fixed the air and everything was working fine. Two days later, the unit stopped working again so we contacted him. He came and said the breaker melted. It was like a shortage. A technician came the next day and changed the breaker. Everything's going good for now. American Home Shield's service is good. It's just that I was talking to some lady from there and I told her to put a tune-up. When I contacted American Home Shield to see if they put the tune-up, she said no one did.

Part of the tub wasn't sealed so the water was splashing down into it. The claims process with American Home Shield was very efficient and the repair guy did a great job. He was very professional and figured it out. We also had to recreate the problem. Everything worked smoothly.

I've had American Home Shield on this house in Pennsylvania and we had American Home Shield's sister company on our house in Jersey. It's a great product and I wouldn't not have one on my home. Recently, we made a claim because the dishwasher wouldn't turn off. The only way to get the machine to stop was to shut the breaker off in the house. The dishwasher people were good. They came out, looked at the machine and determined that a part was needed. They went back and got the approval through American Home Shield. As soon as the part came in, they came in and installed it. They were able to fix everything that needed to be done including some wiring.

American Home Shield has been a good company so far. When we have an issue, they take care of it immediately. But if we have to replace something, I am not 100% satisfied with how much their portion will be compared to what we need to pay out-of-pocket. Other than that, it’s not bad overall.

My experience has been fine with American Home Shield so far. The initial problem was a leak in the Jacuzzi tub. It wound up being the drain though, after the contractor troubleshot it. The tech had to install a new drain and drain plug. The seal was eroded around the drain itself, so the plug wouldn’t seal correctly. And while they were replacing that, they found a cracked pipe that they replaced too. They were fantastic. It was a great service.

I like that with AHS if anything breaks down, I can call them. It’s cheaper to get them to get somebody out here, even though there are times that they've had to come two or three times. It's still more convenient. However, their prices keep going up. But the tech that came out for the washer was really nice and informative. Told me a whole lot of things I didn’t know. He fixed it in about 20 minutes and it's working well now.

I submitted a claim for the air conditioner through American Home Shield's website. That was a Sunday and they assigned it that night. On Monday morning, I got a call from the place they assigned it to. On Monday afternoon, a guy came out and figured out what was wrong with it. American Home Shield reached out after that to let me know that I was on the hook for most of the Freon cost then the company called me and scheduled a time to come out, replace the part and fill up the freon. It was straightforward. Having American Home Shield gives peace of mind that you're not going to have a large expenditure at one time. But in the end, it's most definitely in your benefit just to save that money you're spending on the American Home Shield warranty in an account and use that to pay for stuff that happens to your house.

I had someone inspect the house, and he told me that there were some leaks in certain areas. I didn't know if they were previous leaks or leaks that were continuing. So, I had ASAP Plumbing come over to put in a new faucet. They inspected the other areas to make sure there were no leaks and they went ahead and scheduled to have the kitchen sink faucet replaced because it has deteriorated on the inside. I first contacted American Home Shield by phone to do the claim, and their customer service was very nice and helpful.

We've had issues with the heating and the air since we bought our place two years ago. Home Shield kept just fixing it but it kept breaking down. It went out on November 4 and I called the home warranty. It took forever to get somebody and when they did, they kept making him change out parts. He was the second repairman to say we needed new units. Home Shield kept trying to do bandage jobs.

Sometimes, I don't get people who speak the greatest English. But for the most part, AHS is good. Recently, my washing machine was vibrating a lot. I called AHS and let them know what it did. The techs fixed it. They were very good. I've had other companies call me to change, and I said, "Nope. Been with American Home Shield for years, and I'll stay with them."

The tech cleaned the air conditioner. He was wonderful and did everything correctly. He was very knowledgeable and said how good my air conditioner was. American Home Shield is excellent because I have an old man's house.

The tech that went out for our stove did a good job. He was in, fixed it and he was out. He was prompt, too. He said it was the bottom unit on our stove that was broken. He replaced it and now, it's fine.

American Home Shield is great. Our home heater broke and they replaced the whole thing because it was so new. Our refrigerator broke and it wasn’t very old either. It was 11 years old but it quit being cold and the freezer quit too. It was no good. It was nice and I loved it, but it broke. AHS paid for us a brand-new refrigerator. The customer service is very nice, helpful and they know what they’re doing. You don’t have to wait on the phone very long for them to answer. We might have a holdup from our fridge because of the way things are from COVID so we still don't have our refrigerator but we’ll get it soon. If people could afford AHS, it's worth it. The refrigerator cost more than our yearly premium did for the warranty. We paid more than half of what the refrigerator cost for the year.

I love my home warranty people. They've done me a great job in the little time that I've had them. When I have a discussion with people, I tell them how great home warranty is.

The garbage disposal started leaking so I called AHS and they told me that someone from NW Sundance Services is gonna call me. The tech came out and did a full inspection of everything. After he did the inspection, he noticed that there was some issues with some of the O-rings where the garbage disposal connect with the sink. He separated the garbage disposal and he looked inside and saw there was a little corrosion. He noticed that the garbage disposal needed to be replaced. He did a good job. He explained everything that he was doing and showed me why he was doing it, which was pretty helpful.

When I called to submit a claim with AHS, it was straightforward. It was for my rental unit and it went well.

The claims process with American Home Shield went very smoothly. I have dealt with them before on a water heater and the company they had was out to rip me off. I have two water heaters and the repair guy said both of them were out. But my son looked at it and said that there was nothing wrong with one of them. And sure enough, there was nothing wrong with it. So, it depends on the people that they send. It seems that they were out to get AHS’ money and my money. So, I wasn't happy with that.

The AC wasn't cooling. American Home Shield responded quickly, but they got the wrong number. So they took some days. I called them again and they clarified the misunderstanding with the phone number. They called me right away as soon they got my right number. AHS did the best for me. They always answered all my questions and tried to find a way to help me. Because with my schedule, I called and told them, "Hey, this has happened." When the first technician fixed the problem that he thought was with my AC, it wasn't the main problem. I called them again, they called the company and they sent somebody right away. So, they help me a lot. They always understood what I need. I recommend them to every single mom in the world. I am going to be by myself and I'm going to need something. I will never know when I'm gonna use it and $50 a month is peace of mind.

There was an issue with the AC. When we first put the claim in, American Home Shield got back to us pretty quickly. They tried to schedule it as soon as they could. They sent a contractor to come and fix it. The contractor had said there was nothing wrong with it and didn't fix it. Summer came in, and it started getting really hot. We called American Home Shield again to send someone. They sent another person and that person did a very good job. He fixed the AC and everything has been great since then. Having American Home Shield, it's a lot better to know that somebody's there to fix things that might happen that you're not accounting for. If something happens, sometimes it can be pretty pricey instead of paying per month and being secure. It makes me feel better.

We had another company previously, and the workman would get exasperated because they'd ask so many questions and have to come up with so much documentation. So finally, I switched to Home Shield and they're very good about taking care of our issues. The technicians were good. They got right to the problem, knew what was going on, and handled everything as far as communicating with American Home Shield.

I have a problem with American Home Shield's professionalism and the people that they hired to be their contractors are not dependable. AHS gave me the contractor's name and number to set up the appointment to check my washing machine. I called and called. Finally, he called me. We were able to set up an appointment for him to come out. He said that the machine needed a part, some sealant type of part. He told me that once the part gets delivered to my house, to call him so that we can set up another appointment for him to come out.

I've had a problem with my air conditioner, and American Home Shield sent somebody out and everything was repaired. They also sent Hospitality Heating & Air out to do the warranty stuff. I was with another company for the maintenance of my system. But then I switched to Hospitality Heating & Air and got a maintenance contract with them because I was really impressed with them.

The air conditioning company they picked fixed what I needed and they replaced the fan motor, but they didn't do anything else. I asked them and they said they don't do tune-ups and they don't clean the air conditioner. And I'm like, "Okay." I used to work for a air conditioning company and we used to acid wash the air conditioners and tune them up, put Freon in them, and whatever needed to be done. That's why I know that's not a very good air conditioning company. Other than that, AHS was quick.

My husband's toilet continued to run and we couldn't turn the water off. I filed the claim, which was very easy, then I got a call telling me when the contractor would be here. They called to know what the problem was then they scheduled an appointment and the plumber fixed the issue for us. He was very professional and good. Overall, American Home Shield has been excellent. I also referred somebody and they signed up for it.

My heat pump had several different issues, one after the other. So the contractor had to come back a few different times. But the issues have been taken care of now.

American Home Shield is a good warranty company. The service is fast and they cover what they say they're going to cover. Recently, a repairman came, looked at the hot water heater, put his assessment on paper, and made recommendations to American Home Shield. They made another appointment for the 11th and they’re coming to replace it. My wife called to see how much we had to pay, and they said that since it was broken, we don't have anything to pay. Plumbing Enterprises did a good job. They pointed out a lot of stuff that I didn't know.

My oven and range top both quit working. The claims process went well. AHS sent out a contractor, and he recommended they be replaced. There was a little snafu at that point because when I went on to my app for American Home Shield, it said that the cases were closed, but I still hadn't received any work or appliances. So, I called them and they said they showed there was an email sent for me to look over appliances and pick out which one I wanted, and I had never received the email. They verified my email address was correct, emailed me while I was on the phone with them, and it did come in. So I'm pleased overall.

I was with AHS a few years ago and I stay with them because they’re getting better service people out. The plumbing companies and the different companies that are coming out are more “want to fix the problem” versus “do a halfway job.” The gentleman came out today for the washing machine. He didn’t have the part to fix it, so he ordered the part and had it mailed here. We rescheduled for next Saturday for him to repair it. He was very professional. We also had a claim for our garbage disposal. They fixed that within an hour. I also had a claim for the dishwasher and the gentleman did very good work as well. He fixed it. He was saying there was a part that had burnt out. So, they replaced that.

The guys that came out fixed the issue quickly. It was the capacitor that they replaced. They sent me a quote for if we wanted to replace the unit, which we don't want to right now, but sending the quote was nice that they offered that. They went above and beyond what they had to do. I'm happy with the service.

My AC unit was not working. The techs fixed it. The techs were good. My AC is working really well now. Everything was all good with the AHS website when I submitted the claim. AHS is a really great company.

My most recent claim with American Home Shield was for the fridge. The techs were very timely and respectful. Overall, this home warranty contracts great and dependable companies to repair. The service is great but I wish certain things were covered that aren't covered. For instance, my garage door. The garage door took a fall on us. The contract states the rails and the motor are covered but the door itself isn't. That cost me a good chunk of change and I'm currently just a student so it's hard. Also, it's hectic to get through the American Home Shield phone line every now and then. Other than that, I'm satisfied.

A year ago, American Home Shield had someone install my water heater and it was with Climate Brothers. They did a horrible, shady work and I complained a lot with American Home Shield. I feel like American Home Shield just dispatched vendors, but they don't look. They don't oversee what vendors are doing with their clients. Climate Brothers took too much time to even install. I really had to go after them and made several calls to set up an appointment to bring them over.

We couldn't get the contractor out the next day when we reported the claim for our AC. It was Thursday before they could make it because my wife had to have surgery. But the claim was great. The techs got the issue fixed and didn't have any issues. However, I wish it could have been a little bit sooner. With AHS, there's peace of mind knowing that if something breaks down, we've got warranty service. We can call, get help immediately and not be out thousands of dollars on something that shouldn't even be breaking down to begin with.

I like American Home Shield. I call them and everything’s taken care of. I had an experience before where I had to find whoever was going to work on it. I had to pay them, and then American Home Shield paid me. I’ve had nothing but good service. I'm very happy we have American Home Shield. I sent in a claim when the blower thing was loose, so it was rattling all over. It started again so the contractor went in deeper, and the unit had mold on it, which was causing it to be off balance. So they replaced the motor and it’s working like a jewel. The contractor was very nice and polite.

It's always easy with American Home Shield. We had a fan that was running even though we had the unit turned off, and it was always cold air even though the heater was supposed to be on. It generally came on around 9:00 at night or in the middle of the night. It was odd hours. I logged in over the internet and did a service request on the 26th, which was a Saturday, and someone came out on Monday. We got lucky they had a cancellation. They went up and investigated, and it turned out that our unit has some kind of fan on it that, on its own, turns on and off when it's needed to do that. There was nothing wrong with the unit, apparently. It felt cold because it was cold outside.

The dishwasher needed some replacement parts for the top pullout rail. American Home Shield sent AG out. AG took a look at it, ordered the parts, and got it repaired quickly.

I had an issue with the type of faucet selected by the company that came out because the faucet that was selected had a deck plate in it and there is no deck plate on the faucet in my kitchen. I called AHS recently to discuss this and I had to decline that faucet. So now I'm waiting for them to get that decline notice and let me know what the next step is.

I had a trash compactor that went out and they replaced it. The technician that came out initially and checked everything was great. He decided that it was impossible to fix. He informed AHS about it and they supplied a new one to me. I also had a replacement of an air handler system on one of my air conditioner units. That took a long time. I had a little bit of a problem getting it, or they did. In any case, they finally got it, and it went okay from there. AHS did what they said they were going to do.

My dryer was broken. Once you turned it on, it doesn't work. My wife submitted a claim to American Home Shield. A guy came with a new dryer and exchanged the whole thing. American Home Shield is very good.

The floodlights on the house were not working and they had to be replaced. The techs called within 24 hours and it was about a week before they could get me worked in the schedule. They identified the problem which was what I told them.

I would recommend American Home Shield. The service guy who comes out is very professional. He always shows up earlier than scheduled. He's very courteous as the lady in the office.

All the vendors are good. It's just that they got to follow their rules. When they tell me my washing machine is going out and it's making a lot of noise but it's not impairing the function of it, so I have to listen to this loud noise 'til it's destroyed, that ain't worth crap to me. The tech didn't repair it and said nothing was wrong with it and that it ran.

I had a couple of toilets leaking and my sink was leaking from the bottom. Also, there was a pipe that was still clogged up. The repair guy came out and fixed three of the items and he said he was gonna call and get an approval for a camera to go through the pipes. That was two weeks ago and I haven't heard anything back from him. But the service was good and knowledgeable. He knew what he was talking about. I enjoyed American Home Shield. They helped me out when I needed them. They'd been out a couple times and fixed my stuff very well.

American Home Shield’s customer service is great. I had to call in one time and they were very responsive. I was able to make an appointment and about a half-hour after, I had a call from the technician and he was here within two hours. My inducer motor was acting up. I had to manually turn it to make it work and it would stop. So, the tech tested it out. At first, he tried repairing it and he did everything he possibly could. But the thing was not gonna be fixed so he had to order one and replace it. It works great now and there are no issues so far. I would highly recommend getting the service. I wish I had gotten it when I got the house because there were plenty of things that I could have used that service on. But it's better late than never.

We had another plumber come out and he told us we needed to replace all the showerheads and all the water faucets in the house. I ended up replacing a couple of them and it didn't do anything, which was when we refiled with American Home Shield. It turned out to be the valve in the master shower. When it was originally put in, it was oriented the wrong way so it was letting cold water flow into the hot water side. Everything seems to be working. So, to that point, I'm happy.

The service could be better. I'd like to have more say in the service providers. I get service fast, but I would like where they say, "Of these providers that are available, which one would you prefer?" or something. I've had service people come out before I had American Home Shield and I thought they were top-notch people. I feel like I get what's leftover through American Home Shield. I don't think they go for the best providers.

When we had the freeze, my unit had went out. I got American Home Shield after that. It started leaking from the faucet under the cabinet, and there was water leaking. The contractor came the next day. They were very patient and considerate that I went to a funeral. But I came back and they waited for me. The guy was nice and explanatory. They had to order the faucet. And he came back a couple of days later.

Well, I was burned again. First with First American Home Warranty and now American Home Shield! Stop wasting your time shopping around for these companies, they all put language in their terms to deny your claim. AHS is the worst of them all!! Paid the 100.00 deductible to unclog a PVC pipe from my sink, the idiot who came was going to fix it and he didn't even have a long enough snake to unclog, said he would have to call AMS to get another company out here to fix. Then my claim was denied. Called the next day to cancel with AHS next day, hold time was 50 min or longer and one person even hung up on me, and they charged me for two months after that. Thought it was cancelled!

We had the service of AHS for years. When I buy or sell a house, I make sure that I put the coverage in place. They respond promptly and have always had positive interactions. We liked our experience with AHS. Our furnace wasn't working recently. They sent out a guy to see what was wrong. He looked in the attic and told us we had a panel that was needed to be done.

For the evaporator coil in my house in Florida, I had to pay $1,100 for Freon for them to replace it. Within the week, it broke down. So, I paid another $100 for a new service fee for someone else to get back out there, for them to not work, for me to call back and have to pay $50 for the company to come back to come to fix it. But I like AHS all the way around. My other claims have been all right. The only thing that I would like to change is when it comes to sinks, when they’re leaking, that should be added as one of the things to get replaced.

Other than the price increase, AHS has been great. I'm able to get really good service. From the day I started with them, every time I've ever called to say, “Hey, I have a problem,” they have someone out to me within 24 hours or sometimes less. Anytime there's a problem with any of their contractors, all I do is call and say, “Hey, they didn't do what they're supposed to do.” One time, by the time we got to the third person, my issue was fixed. This last issue was on the weekend. I called on a Friday, and somebody was out on Saturday.

I had a problem with the freezer on my refrigerator. First, American Home Shield called Sears to come out but they never showed up. When I called AHS, they turned around and sent another company out. And that guy fixed everything and everything has been fine. He was very nice. I’ve stayed with AHS because they have always taken care of stuff. Our heater, the air conditioning, and another went out. And they took care of all that. They also took care of my range top when it cracked. They’ve been really good.

I have very recently switched from a different provider to American Home Shield. A lot of my friends said that they have had very good experience with American Home Shield. They also cited a couple of instances where the service was good. I would rather switch with something that other people have experienced positively. Recently, my water heater was leaking from the bottom a little bit. The contractor informed me upfront what time they would come and came in right on time. The person who came in knew what he was doing and told me what he thought the issue was. I knew exactly what they were looking to do. He said that the heater has to be replaced because once it starts dripping, that means the tank has eroded. He said that he would need to put in a request for getting a part and based on the availability, he would schedule when to come back. It was fairly clear. He told me exactly what I wanted to know.

I had an issue with my sump pump. But that didn't go well. The contractor put one in that I wasn't happy with, so they have to come back and do something about it. It's noisy, and I can't live with that. So, I had to put in an escalation this morning. Other than that, American Home Shield acts quickly and I appreciate that. I have them for more than one account.

American Home Shield's customer service quality is mixed. From the standpoint of their agents on the telephone, I don't like that they now have people that we can't understand. They outsourced it to different countries, and there were language barriers. I understand that they can't control the technicians that come into your house, but we do have more and more bilingual people and you have a hard time understanding them. On the customer service end, I've had people calling with their kids screaming. I can understand that better than not being able to understand the person.

I filed a claim online, and the plumbing company responded within 24 hours. I put it in on Saturday then someone called me on Sunday and I had someone here on Monday. It was quick. The plumber knew exactly what the issue was, had it fixed within 20 minutes, and he was on his way. He serviced my thermostat. My hot water kept cutting off, so he had to replace some parts on my water heater. American Home Shield has been fairly responsive to my requests. I haven't had any issues, and the benefit of having them is I don't have to come out of my pocket for major expenses.

The contractor for the AC came last week but they were given the wrong parts. It was a size 14, and they needed a size 16. They called me the day before yesterday and they said they got the parts now and they are coming on Thursday to fix it. I also had a claim for the stove and the microwave and it went well. The two burners of the stove were not working properly. Then the microwave was not warming up the food. Both of them were fixed already.

Everything’s good, so far with AHS. Our first year was 700 and then we got the cheaper rate for the second year, so we continued on with it. Recently, the sink was backing up on both sides, and then it started leaking from underneath. The plumber came out and looked at it, and he pulled out a knife. He said it must have been in there for years, but it was stuck down in the drain. It took two hours for him to fix it.

My dishwasher went out and a tech from JNJ Plumbing came out. I showed him what was going on and he went to work. He had to come back out because he replaced it. Then, a few days after he left, the dishwasher was leaking so I called him back. He came out and he apologized. Something wasn't connected and he fixed it. I haven't had a problem with it since.

My refrigerator stopped working and a guy came out to assess the thing. He said it was my thermostat so we had to wait for parts. Then, another guy came and repaired it, and it works fine. The whole thing took close to two weeks.

I'm not satisfied lately. In the past, when something couldn't be fixed, they would replace it. Now we've been having an issue with the oven and they want to rebuild it. They said that, "Oh, we got another company. They said they'll order parts." The parts are out of stock, so it's just taking too long. I realized with the COVID, some parts are not available. But they should just replace my oven. They gave us an option to buy out. But the amount they're giving is ridiculous. It doesn't cover anything. Also, some of the contractors they deal with are not good companies. They have very poor reviews.

The pump went out on the washer and American Home Shield referred me to a technician. He called, made an appointment and figured it out. He ordered the part, came back and did it very quickly. It was an excellent experience. AHS refers us to available service people and we don't have to wait a long time.

I've been very happy with the contractors that American Home Shield has sent out. Recently, the oven part of my stove stopped working. I called American Home Shield, and they sent a repairman out. He fixed it. A week later, it stopped working again so they replaced it. This is the first time that I had to have something replaced. My dishwasher went out shortly after I moved into the house 15 years ago. I called American Home Shield, and they sent a guy out. He fixed it and it's been working great ever since. I'm happy with what American Home Shield does and how they take care of everything. I’ve recommended them to other people all the time. For $75, I can have a technician come out, diagnose the problem and fix it.

I used American Home Shield a few times. I was assigned a contractor to come out and fulfill the job. In those times, it was done. One claim I had was for a faucet that would leak water even when it wasn't on. Even when I wasn't running any water in the house, I'd have water underneath the sink and all of the countertops. Instead of booking online and filling out all this stuff, I would prefer if I could have a number to call and speak to someone directly. Because maybe in that instance I'm describing my problem, it would relate to another service. I said it was a leaking pipe when actually it was a leaking faucet. If you speak with someone who's knowledgeable in what you're talking about, they would direct you or assign the right contractor.

It's been a great experience with AHS. They fixed a few things of ours already. It's nice to have that peace of mind of being able to call them and only having a small fee to pay instead of a major repair cost. Recently, the techs came out for the first time and fixed the garbage disposal. However, it was leaking and it wouldn't work anymore after they fixed it the first time. I called American Home Shield and they said that there is a 30-day warranty. They went ahead and redid that for me. The techs were nice. They ended up replacing it because it was unfixable. It was awesome because now I can clean my dishes and not have to worry about scraping them in the trash and having a strainer to catch all the food. It definitely smells a lot better in the house, too.

I had a leaking pump for my recent claim with AHS. The tech texted me and called me to let me know when he was gonna be there. However, when there's an issue, sometimes it's difficult to speak to someone from AHS that speaks English as their first language. It's difficult to get the point across.

American Home Shield is not the worst company I've dealt with, but certainly not the best. Something they can improve on is following up on their end instead of me having to call them back. When one of my toilets wouldn't stop running, I had to call them about it because I filed the claim and didn't hear from anyone. Shortly after I called them, I received a call from the maintenance person and it was a positive experience. I just don't like to keep following up when I'm paying $80 a month. It's not the cheapest warranty plan out there. AHS also sends these "Hey, get this tune up, get this check-up" messages. I called last week to schedule a service for my AC units, but I haven't heard from anyone and I paid $150 for that. That wasn't even included. I'll have to make another call to see what the issue is.

The process with American Home Shield is very simple, easy, and you do everything online. The contractors I've had have been really good. I've had a few things the last few years and everyone that I have dealt with was very nice, pleasant, and efficient. I recently had a problem with my garbage disposal. I called ny home warranty and they replaced it. The person that I dealt with was very good.

I've had two claims. I had one plumbing issue with my coolant connector to my new refrigerator. They had to fix that then the rekey company had to come out and do a little drywall in the home. The second claim was the air conditioner. The unit worked in December then on a warm day, I went to turn it on and it was broken too. Doctor Cool, the air conditioning company, was real good. Meanwhile, Dockside, the plumbers that handled the claim, was a little weird, but they handled the main problem. I've had a lot of other expenses that hasn't been covered, but American Home Shield covered a good portion of the air conditioner and of the plumbing. I was very happy with that. I also like that they handled my two claims quickly and efficiently. That's the way business should be done.

When our stuff breaks, they get fixed through American Home Shield and it doesn’t cost much. We called them recently for our washing machine. The control panels failed. It took a while to get someone out here. Our area doesn't really have anybody who works with American Home Shield. The techs did a good job. They looked at it, told American Home Shield what the problem was, and American Home Shield ended up just replacing the washing machine. It just took us a while to get the check to reimburse us for buying the washer. As far as customer service goes, they've been pretty good.

A-1 Plumbing has been nothing but nice. I was very happy that they were very prompt. They were also very courteous and helpful. There was something broken on the sprayer in the kitchen faucet. They needed to order that part and a brand new faucet for the laundry room. We got the part and the plumber changed it. Also, the faucet has a little screen on the end of it and it had lime. I asked the plumber if he knew what I could do about it. He went ahead and took it off for me and told me to put in vinegar and soda. Sure enough, that did the trick. By the time they left, it was already cleaned. He put it back on there for me. That was not part of what he was supposed to do and he didn't charge me.

The AC unit wasn't heating and it happens every summer. The contractor keeps saying that it's the controller on the wall and they take the control off the wall and do something. Then, they put it back and that's it. They've been here three or four times. Also, a repair up in the attic was done but we ended up getting a crack from that repair and water started leaking through the ceiling. My husband ended up replacing the pipe that was put up there. I just stopped calling AHS. Nothing ever gets done.

Over the period of two years now, I like the service. I like AHS. I'm going to extend them. But then service request calls take so long. It's hard to talk to someone on customer service line. Other than that, I don't need to worry because I have American Home Shield. I don't need to chase someone for the service request. Whatever problem I'm getting, I just open service request and it gets addressed right away. But the wait time is very late, so that pisses me sometimes.

I've used AHS several times since moving into the home. Just having a copay or a flat fee for a certain replacement of a toilet is super convenient. The plumbers that came out for the toilet that wouldn't flush were fabulous. They did a great job. I highly recommend AHS. It's nice to have that peace of mind. It's like insurance for your home but not. It's for the little things, hot water heater, all that other stuff that comes along with buying a home.

The AC unit was acting up and we had to send out several trouble calls on it because it wasn't completely fixed. When the contractor came out, they fixed one problem, and then they left, and then it froze over. So, I had to put in a recall for them to come back out and see what was going on. There was another problem going on but it's fixed now. The tech was very knowledgeable. I've also had previous repairs. I had a claim for the hot water heater about two years ago, and it had to be replaced. American Home Shield is pretty on point. They send out a technician, the technician contacts you, and then he comes out.

American Home Shield has always been very easy to work with. Their claims process is simple. The prices are reasonable for what you get. It covers almost everything in your house. When you sign up for the warranty, you get to check off what you want covered. And what you can get covered is extensive. Part of it is HVAC.

They contacted me immediately with the contractor that would be coming out. The gentleman was very professional. He was able to resolve the issue and I'm very satisfied.

I mainly decided to get a home warranty because of air conditioning and heating issues. I wasn’t happy with my home warranty. I switched to American Home Shield but they've gone backwards a little bit lately. When there's a problem, somebody can come out and they may have that part in stock. The providers told me that they can't change the part because American Home Shield wants to send them their own part. It can sometimes add several days to a week to a fix that could be done on the same day. The only improvement would be to just allow the local providers to source parts if they have them on hand. AHS does not do that to try to save on cost. But there should be a good balance between saving on cost and long delays for customers.

There was a leak underneath the heater, and it was causing some issues. So, Express Plumbing came out, diagnosed it, and then, they filed the claim. They took pictures, and they replaced the water heater. This is the first claim I have with American Home Shield that something got fixed, but I like that they partner with local companies and that they give you an option to choose the company you want to work with. For the most part, when they assign someone, it's usually professional. So, I like that.

American Home Shield has good and timely service. My bathroom lights were strobe lighting. I already tried changing the bulbs, making sure that they were screwed and tight. It was still strobing. When the guy came here, he put the new light bulb in and it was fine. He just screwed the bulb in and it was good. He told me nothing was wrong. My electricity was fine. So, I paid $100 service call for him to come out and do what I already did. And there was no issue.