American Home Shield Reviews

The claims submission process was very easy and straightforward. I did it through the website and everything went great. Great technician. He said the cause was the attic fan. The motor was bad, so he replaced it and the issue was resolved.

We put seven years into AHS. With the AC, they wanted to fix one part but then, gave us the other part but we got to come out of pocket. It was ridiculous. Then, it took them two months to replace the dishwasher. Then, with the stove, they just kept fixing and working on it and it still would not work. Overall, a bad experience. We want to cancel and go with another warranty. But Complete Home Service System was awesome. I didn't have any problems with them.

AHS responds quickly when I put in a claim. In the past, it was just the time frame when the tech would arrive that would be given but with a recent claim experience with Service One Air, the tech sent me a text when he was on to the house. He gave me a good time frame. If I knew I was leaving somewhere, I would be close enough to get there.

I had an issue with American Home Shield last summer and now, it's bleeding into this year. With this whole AC thing and how it transpired, it's been so frustrating and I'm not happy. I was shown pictures by both guys that came and fixed the AC unit. I asked, “Did you replace with the new wire?” They said, “No, we cut off of another piece.” They're using an existing wire that who knows how old to do a repair. That doesn't make sense. Wire doesn't cost a lot of money. Why would they use wire from within the system that they're trimming off of something else? It was like they were doing a band-aid solution.

We have a very old refrigerator that we've been dealing with AHS for over a year. They’ve tried to get parts and they couldn't get it. Then sometimes when I'd calling people, I'd get someone that would be reading off a script. When I'd try to ask a question, he would just go back to the script, so I let it go on that old refrigerator for a long time because I just didn't have it in me to have that conversation. It was too frustrating.

I feel good about having American Home Shield. They have a better coverage especially for HVAC. Dawson Services was great. They were quick to respond and they came out quickly. However, my HVAC had some sort of glitch that they were not able to figure out. They repaired it and then it did the same thing within a few hours, and they just can't figure out why it's shorting out this transformer. So, they have referred it to somebody. They said that we need to get a trained person. It's been over a week now and I haven't had the second person call or come out. I'm running since the 27th of June, and it's still not repaired. So, I'm not real happy about that.

When we did a claim to American Home Shield, it was easy to go online and put in the request. They were quick to text, update some stuff and make the appointment. The problem ended up being the thermostat. There was some kind of short between the thermostat, and the AC itself wasn't clicking on. I just happened to have a spare thermostat, and so the employee changed it out for me just to make sure that was the problem. He thought that was the issue. He said, "It's either gonna be the thermostat or the circuit board." I was like, "Well, I have a new thermostat we just haven't put on yet." He said, "Oh, well, I can put that on and see if that seems to be the problem." He was great, very nice and very professional. The AC has been working ever since. The service was quick and easy with our problem. This was our first experience with AHS and it was good, so I would recommend them.

I blew a bunch of fuses and I could not figure out where to reset the system. The contractor was able to come out and reset it. He was there early. He’s polite, informative, and fixed the issues super quick. He went around and tested the outlets. And then he realized that I blew a fuse. He recognized that I had a blown motherboard on my sprinkler system. So, he said he would write that up. And then he was able to reset the whatever, and that was it. It restored electricity to half of my house. American Home Shield is worth it, and I would recommend it.

American Home Shield is a good thing to get if you're purchasing a house and you don't know the house. That was what prompted me to get it and it was worth it for me. Even though I had a home inspection, things have popped up. I wasn't able to get the air on and I thought it was not working. The heating and cooling guy came out and he did an awesome job. On the other hand, I'm not impressed with the key company that was recommended. They're supposed to come out today, but they have not been very responsive. All in all, it's been a good experience all around, so I would recommend AHS. It's sometimes hard to understand the representatives, but they're nice and friendly.

Getting a warranty service is the best thing people can do for when they're retired and can't do it, and their kids have moved away. It costs only 100 bucks to get stuff fixed. I call American Home Shield three or four times in a year. Claims submission is simple. I decided to do my dishwasher this week, so I went on the computer, logged in, said what was wrong and gave them my credit card number that was already on file. They charged me and they'll bring somebody out. When my ballast went out in my kitchen, the electrician came in here, looked at what was going on, took out the panels, and undid some things. “Yeah, this what's going on. Be right back.” He went into his truck, came back, and fixed the job in less than 10 minutes, which shocked the hell out of me. He was very nice, professional and wore a mask. He was cool.

I've been with American Home Shield for a few months now and I had to call them twice. That's really worth the monthly investment. I didn't have to pay a lot out of pocket for what I needed to have fixed. I did my first claim when half of my house went out. It was an electrical issue and I couldn't turn the lights on. A contractor came out, found the problems, and fixed them. Recently, I did a claim for my HVAC. The air conditioner stopped working and there was some piece that needed to be replaced. A contractor came out and was very thorough. He saw the problem in less than five minutes and fixed it. It was hot so I was happy. He had the part in his truck and he was only there for less than half an hour. I had great services for both instances. I called in my first claim while I went through my account online for the second one. Both processes were quick but I like the second one better because I like to do everything online.

One of our AC units wasn't producing cold air. The gentleman was out two different times, which was fine. First time, it was storming so I get that he couldn't go in to research what the problem was. He did a temporary fix and then came back a second time to dive in, diagnose and repair the problem. But both times, he just left. He did his work and took off. I realized he was done when I saw that his truck was no longer in front of the house. I found that odd. That's the only thing I would recommend is that Freedom actually get back to the homeowner before taking off so they're not left clueless. I had to call the next day and find out what actually happened. Other than that, my experience with American Home Shield has been very good. At least thus far, the premiums paid versus the potential of mitigating some of the risk is well worth it. I'm hoping that over time, my home warranty will save us money, particularly on bigger expense items.

I had two recent claim experiences, and they were both good. On one of them, I had AC guys out and they were professional, quick, and knowledgeable about their work. I was pleased with them. Submitting the claim was very simple and easy, and American Home Shield was very responsive on the claim. All in all, it's worth the value.

When my air conditioner wasn’t getting cool, a technician examined the unit and said there was some hole and it was leaking coolant. He said he would get with American Home Shield to place the claim. When I spoke to American Home Shield again, they went into details about what was wrong with my air conditioner. I couldn't understand why the technician didn't express that to me. I have asthma and I'm sitting in a house that is hot. If he would have expressed that to me, I could have better prepared myself and my family for this. He just said it simply had a hole and was leaking coolant so I was thinking that was a quick fix. But now I’m being told that I may have a $3,000 out of pocket charge.

My recent claim with AHS went fine. The plumber was very knowledgeable, attentive, personable and thorough. However, when I had a request in for them to check a roof leak, they had a very hard time finding someone to come out to check it for me. Then they even asked me to find someone and see if they'd be willing to. I didn't feel warm and fuzzy about that at all so I closed that particular request and will address it later on. But AHS has very good coverage. My girlfriend has American Home Warranty. American Home Shield covers a little more, particularly the roof coverage, where the American Warranty does not.

The air conditioner was not coming on. I did a claim to American Home Shield and a tech was sent out to do the repair. The AC is working fine now.

When my garbage disposal wasn't working, I used the online option and it was very easy. This was the first time I submitted a claim, and the tech was great at explaining. When he finished the job, I went into the kitchen and he explained how one can tell what issue it could be. There were a couple different issues, so he walked me through the different ones. He also gave me the part information and told me where the serial number and model number were if I wanted to file the warranty card. Having American Home Shield is wonderful because now, I didn't have to pay to have a plumber come out and install a new garbage disposal, which would have been triple what I paid for the fee to use the warranty.

We had two different leaks. One in the upstairs bathroom. I thought that it was coming from the showerhead. The tech noted that it was from the faucet in the bathtub. So, he replaced that. Then, in our bathroom in the basement, it was leaking out behind the wall into the storage area of the basement. I didn't know why. That bathroom is not used very often. But he also found that on the faucet for the tub, there was a piece that had worn. So, he replaced that. Submitting the claim for that to American Home Shield was fine. Because these were not like Oh-my-gosh-things-are-spilling-out issues and we have other bathrooms that could easily be used, it wasn't a big deal to get someone out here super speedily.

I’ve utilized American Home Shield twice in the last couple of months for my plumbing. They said that the pipe burst. They let me know that the way the pipe was, it was probably that time, and they had to replace it. The floor got a little damaged, but I didn’t report that through. Then, another company came in and replastered the walls. They worked with my schedule because the first time I had to have it done, I was out of town. We had to wait another week, and we had to wait for the wall to dry, and they did that. Overall, American Home Shield is timely and gets the work done. People should get it because they really do a good job. I'm glad I have it.

The mechanism that made the flame go on the hot water heater went out on me at least three times. And every time, it was at a shorter number of days and it just didn't last. The last time was last Sunday and my son was unable to light it. He said it was a matter for the pros. So, I have this home warranty and I made an appointment with Ark-La-Flow. They looked at the part that ignited the flame, not the whole hot water tank, and they said there was something wrong there. They tried to re-light it and there was no hot water in the system because it had been off for over 24 hours, but it still registered as overheating. They decided to substitute that with a newer assembly and now, I have hot water on demand. The techs were on time and very professional. They were polite and didn't leave a mess. So, I was pleased with the whole experience. All in all, I would tell others to go ahead and use AHS.

American Home Shield quickly responds back when we submit a claim. The companies that have come out on the claims have been great companies. We've had pipe problems or water leak, we had an air conditioning compressor go out, and then a dishwasher that ended up not being able to be repaired, so they replaced it. The entire experience went just as we would like it to go. American Home Shield is the best homeowner's investment.

We could barely read the numbers on the stove. The head unit was burning out. Reliable Property Solutions came out and replaced the head unit. It was quick and easy. Usually, I do my claims to AHS online. The actual submission is really the issue. I had issues where the techs didn't end up addressing the reason they were called out, which was a service check. I had an AC unit that went down and the subsequent company was saying that this stuff should have been identified on the maintenance check. I tried to work with American Home Shield to avail that issue and had challenges. I had a service check done on both my units. About a couple months later, I had an AC unit go down.

The service is pretty good. We just have a recurring problem with the air conditioning. We're getting a leak from our ceiling and the contractor is gonna come back out today.

There's always a two or three-business-day gap between the time I put in the initial submission until I hear back from the service provider. That's kind of a standard operating procedure, so it ends up being a bit of a waiting thing. But that's not on American Home Shield's end. That's got to do with the way the contracts are set up with the service providers. I like AHS so much and I have two houses covered by them. Just having the convenience of being able to make a call and say that we have an issue is so worth it for my wife and me. I recently had the AC worked on. The first group that came out was Comfort First Heating and they identified that it was an electrical problem and not an HVAC unit problem. They called AHS back and scheduled an electrician to come out. The electrician came and got everything all knocked out. I have recommended AHS to a number of people.

The guys that came out to help with the plumbing were fantastic. I felt really badly for them because it was pouring rain here and they were here for two hours. They were absolutely soaked but they did a good job and they were very professional. They fixed at least what they could fix. It turned out that our house is on septic, so we have to get that pumped. But they were able to unclog what needed to be unclogged. I had another claim because our ceiling fan didn't turn on and the guy who came out for that was really nice, too. But it has not been resolved yet because he said it’s a specific part that he was going to have to order.

I put in my request over the website with American Home Shield. It worked very well. I got back from AHS what company would come out. And they let me know that DT Electric would contact me, and they did. They contacted me a couple of hours after I submitted the claim, and we set up a time for them to come and meet. They came in and just reinstalled a light electrical fixture that was outside of my garage door that had come and separated from the house. It was at a precarious level, especially with all the rainfall that we were having. So they came out and redid that. The customer service was great. They immediately diagnosed the situation and got right to it. They cleaned up after themselves and moved on. It took them 20 minutes to fix the issue.

I just went online and filled out the information I needed. And they took care of it from there. The techs were able to fix both of my problems whenever they were here in 45 minutes. They were completed and gone. AHS is a good, one-stop place. Whatever you need, whatever you got a problem with, you just have to go one place and they send out somebody to take care of it.

The garbage disposal wasn’t working and the contractor used a vacuum to suck out whatever it was that jammed it and that got things back to normal. American Home Shield did a good job.

I had an issue with a fluorescent light that was in my kitchen. I purchased a replacement light, but I was going to have the tech look at it. When the guy got there, he looked at it and told me that he could fix it easily without putting in the replacement light, and that I could return that. But he ended up putting up the replacement light, then I paid to have the ceiling fan put up in my living room.

I had a stopped-up drain in the sink and then, when you turn the hot water on, it was a trickle. The contractor went around and started checking other things and said that they couldn’t do anything until they address this other issue. It seemed like they were trying to get more out of the deal. I talked to my brother who’s a master plumber and he said that the work I need to be done needs to be done but the way that the contractor went about it was wrong. So, now it's going to cost me an extra $1,000 and I'm still waiting on them. They're supposed to be here now. It has been a long process and I’m not happy with the company that American Home Shield contacted to do the service. But I've had different issues with AC and appliances and the people that AHS has sent out for those issues have been dealt with and remedied or repaired in a timely manner.

American Home Shield could improve in the amount of time it takes them to get back to you for a claim. I've only filed two claims. One was approved within a week, and the other one took a month before they could approve it. The contractors that were hired were pretty professional though. They would call about an hour before they were coming out to make sure somebody was home, and they would get there at the time that they said they would be here. They were respectable, did exactly what they said they would do, and they took care of the claim professionally. American Home Shield could do a better job with having people answer the phone that you can understand. Most of my phone calls were with people that didn't speak very good English. You kept having to ask them to repeat themselves, and it just makes it really tough to ask questions or have your questions answered when you couldn't understand what they were saying.

The services that AHS offer are not comparable to some of the other home warranties out there. Because one, if you have a home that's older and you have issues, a lot of the other home warranty companies do not cover them. I love that AHS doesn't hold that against you. I'm a realtor broker, so I definitely will be referring my clients. AHS is a great company to go with and they're very reliable and dependable. Ambient Air also provided great service when they came out. The HVAC system needed to be serviced. The tech was very professional. Everything was running great.

The upstairs unit or vents were blowing hot air. It was set on 78 so it should have been cool. The fan outside wasn't turning so it wasn't cooling the air. The place I called said it would probably be 10 days and for me to call my home warranty as it could be done in two. I did and the repair people that came out replaced a capacitor. The unit is working great now.

I had Sears and I had America’s First Choice the last five years. Neither one of them were very good compared to American Home Shield. I thought I was getting them when I got America’s First Choice, but I got the name wrong. I switched and AHS is the best so far. I just signed up and the first problem I had was my toilet was running, and it wouldn't stop. I did the claim online and I was shocked at how easy it was. That was the best of all. It took the repair people a couple of days because they had a couple of emergencies besides mine, but I appreciated it. They replaced the valve inside the toilet and they were good.

The toilet was running for 15 or 30 seconds every 10 minutes, and the contractor swapped out one of the internal parts and fixed it. I've been a customer of American Home Shield for about seven years and this is the second property I've owned using a home warranty. I would never buy another property without having one. They're worth their weight in gold. AHS seems to assign me somebody randomly though. If I have had an appliance repairperson, I'd love to have the option to use them a second time because they would be familiar with the project.

We woke up the other night, and our air conditioner was out. We live in South Florida, so that's kind of a nightmare this time of year. We contacted American Home Shield first thing in the morning, and within an hour, a technician had reached out to us. They scheduled an appointment. The tech showed up well within their window, and he was in and out of here in 30 minutes. We haven't had an issue since he left.

American Home Shield is a good insurance to have on your home in case something breaks down. Most of the time, I go online when submitting claims and that's easier than calling in. Their contractors are very professional. For a claim I had, a tech diagnosed the problem right away. He was on time and efficient. I appreciate that. American Home Shield has been doing good.

We were noticing a red light on the control panel of the AC of the house we bought two years ago. Service Max came and remedied the problem. The emergency heat mode had somehow been kicked on. A month later, the AC had the red light again. I put another work order through AHS and Service Max came back. At that point, our system was fried. Luckily, we had the original paperwork from the homeowners and the whole system was 15 years old. The techs tried to get it back up and going but it wasn't coming back on. They said I needed a whole new system.

My disposal had something in it that I couldn't get out. It was good when I submitted the claim. It was an easy process. It would be nice if once you're putting in your issue, you could select a vendor that you like. But that probably wouldn't work in my area since it's small. The vendor rescheduled. Their people had COVID. The second time, the tech called when he was ready to go while we were all at work. We just got the disposal fixed last week. But it was good when they got there.

The AC was blowing hot air and the tech fixed it. It was apparently a weird issue that the guy had never seen before. He might have been there three hours because he had to troubleshoot it. It ended up being the wiring switch that's behind the thermostat, which was not a part that people carry so they replaced the whole thermostat. American Home Shield was nice to have. It came with the new house I bought.

It's very easy submitting a claim with AHS. I don't even have to talk to anyone, I just submit everything online. Then they text and email me back a confirmation. Then once a company is assigned, they email and text me back. Then that company calls me and makes an appointment. My washing machine wasn't draining recently and the techs came out and found in the drain port, there was a raggedy cut up T-shirt. So, they stayed until it was fixed and pulled the T-shirt out. Then they had to order another part and came back with the part. They were great.

My daughter was taking a bath in the bathtub on the second floor. Then, in our kitchen, we saw water running from the ceiling. I ran up there and had her stop taking a bath. Discount Contractors came out to diagnose the problem. At first, the plumber thought it was the overflow valve so he replaced the seal on that and then he left. Then, my daughter got in the bath and it happened again. He came back and found a crack in the tub. They don't fix that, so I'm gonna have that fixed myself. We just started with American Home Shield and we already filed a claim in the first month and they handled it perfectly. It's definitely a worthwhile thing to have.

Updated on 08/05/2021: Update from my July review of AHS. Dec 2019 AHS tech came out to replace the lower heat element in my hot water heater. AHS replaced the until not long before this, so it was "brand new." Yesterday we had no hot water again. My contractor came out today, and reported the following:

The initial repairman was a very kind man, but I had to wait two weeks after he came out and said that the unit couldn't be fixed. I called American Home Shield to say, "What is the status? I haven't heard anything." They said, "Well, he just turned the claim in today." That was a little disheartening, but everything from American Home Shield was easy. Everybody was kind and they completed everything within 10 minutes on the phone. I haven't received the tech yet, but I expect that won't be an issue. This home warranty company has a brilliant process and I've already recommended them.

I had two services recently done through American Home Shield. They knocked the air conditioner out of the park. The dishwasher was kind of a bust. The air conditioner and dishwasher both went kaput the same time. I got online, ordered an air conditioner repair guy and he came the next day. He was super. The company was super. The guy who came fixed it super fast. I could not improve one thing about the air conditioner repair. That was amazing.

Most of my AC claim was covered through American Home Shield. But, I had to pay the deductible for the Freon. They had to order the replacement so the process took a couple of weeks. The warranty is a big benefit because I could have been out of pocket for the whole lot. So I saved a whole lot of money.

A tech from Service Max Heating & Air Conditioning came out for the AC. He said the issue was the concentrator on the outside unit. He found a part in town and was able to repair the AC on that same day.

I called in for the kitchen appliances and the washer. AHS had me explain things, take pictures, and then created a work order. They sent out a technician and he fixed what he could fix. He knew what he was doing and I didn't have to answer a lot of questions. The other stuff that no longer has parts available or couldn't be fixed was cashed out. It's just hard finding the replacement appliances because a lot of people are on backorder with stuff. I have other repairs. I just haven't made a claim for them yet. With AHS, I can call someone to help me because I'm a single mom and I don't know how to fix these things.

I had American Home Shield in my home in Panama City, Florida. When I had a problem or two there, they were Johnny-on-the-spot. But I had a different warranty here and it didn't have technicians in this area. We had a problem with our heating about two years ago and since they don't have any people, I went back to American Home Shield because I knew they have technicians here.

The AC is not working and it's been three days since I last called American Home Shield and put the order in. In the past, they used to take the payment once the guy comes out. Now, they take it before that and I didn't like it at all. They took two payments and I'm still waiting on the HVAC person to call me. I still haven't got a response yet or spoken to anyone.

The blades of my central air unit broke off. When the repair company came out, they first estimated the problem. They thought they had the part, but they didn’t, so they ordered it. When the part came in, they called me back and scheduled for me to confirm to install it. They kept in touch with me. Overall, AHS is worth it. It was a good experience. Hope my other experiences would be the same as the one I had.

The new way American Home Shield does it is amazing. The tech came, had the part, got it fixed. I didn't have to wait three or four weeks. I really like him. Before, he had to order a part, but it was amazing this time. Sometimes I get people who can't speak English good. Other than that, I've already told a lot of people about AHS and they have already got them.

When our unit wasn’t coming on, I had to get in touch with the company, and then I had to wait. It took a couple of days, but Graves did good when they finally got here. The guy went right in, found the problem, and fixed it. It’s been a good experience so far.

We've been having trouble with our air conditioning unit and there was a young kid that come out. He had been out of school for about two months and he worked on it. He tried out a part and he left, but it wasn't fixed. So we called him back the next day. He tried out another part, did something else, and left. Then an hour later, the AC wasn't doing anything. What happened was that he had gotten the wires crossed and instead of pulling air in from the sides and going out the top of the unit, it was doing just the opposite. So he came back out, switched the wires, and left again. But the unit still wasn't fixed and he didn't even check to see if it was blowing cold air when he left.

I really liked that American Home Shield's contractors call me right away. They call me that same day I do a claim or the next morning. I had some electrical work done and the tech from JD Garage Door was excellent. He assessed, took pictures and said, “This doesn't work anymore.” It took a little longer to come in and install the garage door, but that didn't matter to me because he was able to assess the problem and just tell me, “Hey, I will call you when we have availability to come over.” It wasn't necessary for me to put the car in the garage, so it wasn’t critical for me. It’s a good neighborhood. When the tech got his material, then he called me but I was out of town at the time. So, we rescheduled. He was going to be back in about a week, and he was pretty timely on that but I wasn't available.

The element that's in the oven that heats it up had totally broke which I didn't even notice till the technician got here. That was why the oven didn't work. The door wasn't closing tightly too. It was always open a little bit while the oven was on. He changed the brackets on the side and there's a ring that goes around the door to help it stay closed. He did a phenomenal job. I had an emergency that day that he was supposed to come. I had to go to the hospital and left a note at the door. He did come by while I was gone but he called later that late afternoon and said, “I'm in the area. I could come back and fix your stove." It was kind of his after hours and he still came.

I’ve had American Home Shield for six years. I come in and file a ticket online. And usually, I hear back within a couple of hours. A couple of years ago, there were spotty issues where suddenly, I was unable to get help in a timely manner. But the last couple of years have been good. I know the prices have gone up a bit, but that's normal. I have a contract that says that all of my appliances, electrical and plumbing in the house, would be covered by the insurance. And AHS has always kept to those expectations. We’ve had some faucets that were misbehaving. The contractor resolved the problem fully and timely. I've been happy. Go for it.

The people that came out for my AC claim did absolutely a great job and got a great response. They put in a claim for a new air conditioning unit. But that's the only thing, I haven't heard anything whether that was approved or not. But I was happy with everything. My son highly recommended AHS. So I went ahead and took it out. I was glad I did. I was worried that it was going to be a runaround type deal like sometimes that stuff is, but it was quick. We didn't have to go without an air conditioner too long.

For three years now, I have had similar problems in the summer since I lived here. I have a split unit and the upstairs doesn't keep cool when it gets above 85 degrees outside. It can't keep up. Each of the three years, I called American Home Shield and they called Myers for the job. They found solutions each year. The first time, there was some sort of overflowing water up in the attic with the unit. It was dripping down through the ceiling. Myers always dealt with it but it's not fixed. It's a different sort of problem every year.

The tech that rekeyed the doors was a great guy. He did a good job and he got it done quickly. AHS is a great company to work with.

I called AHS and told them that I had an issue with my unit. They asked me for my $100 to do my service request and I paid that. They told me the name of the company. They also gave me a phone number to call them myself to make sure that they were coming. I touched bases with the company. The lady told me on the phone that she would call me back and let me know exactly what date they were coming out. Four days later, they called me back and told me what day and time that they would be there. Then, the day of, they called me two hours prior to the time that the tech was supposed to be in there and told me that he was coming early, was I at home. I was an hour and a half away. So, I had to get my son to come out of school just to get there so he could open the door for him.

I've had several home warranty companies and AHS is better than most. Their coverage seems to be very clear and so I know when it's an issue and I can call them. But sometimes they find contractors that are not as mainstream and sometimes, those contractors are not what I want in my home.

I like that with AHS, I don't have to worry about trying to find somebody reputable, since I'm new to the city. It was easy submitting a claim with them. My outlet supposedly wasn't working recently and come to find out, there was a light switch that someone turned off that I never used. So, they needed to check it.

When I first had American Home Shield, I was somewhat a little disappointed because at the time, I had an older air conditioning unit and the repairman who came out wasn't able to repair it. I wasn't pleased with his service. After I couldn't get the necessary service I needed, I cancelled. But I just recently picked it back up. I still have to call in the claim, but I've had better service with the serviceman who I'm using now, who will be coming out now to service my repairs. I'm still waiting on one more part for my dryer. He tried everything to fix it. Now, he's going to try to get LG specialists to work on it to come up and see what the problem is because it's still not drying properly.

The first time I filed a claim, I did it online and the process was seamless. The tech came, resolved my issues within a timely manner and answered all my concerns. Everything went well. American Home Shield gave all the support and they were very professional. I would highly recommend them.

The tech found what the problems were with the AC and corrected it. I have already told my daughter about American Home Shield and they have it too. It's a good value. It's like insurance where you're protected.

I needed a new pipe for my garbage disposal. I did a claim with American Home Shield and the people that came out got the job done quickly. Everything was fine. Our home warranty has been reliable in case of emergencies. It's been helpful for appliances breaking down.

My AC was not working. The tech said he fixed it. The air is coming out. But he didn't stay enough to make sure it's working well. So I realized after, "Okay. Maybe we'll give it some time." But it's not cooling. So there is air coming out, but it's not cool air. I called him back and I didn't get an answer. So I called back American Home Shield to dispatch him back because the work was not done properly, but he probably didn't know that it needed something in addition to what he did. He came back yesterday, and he said he wasn't sure what it was. So, he's gonna call Carrier and let us know. That's the last I heard from him. AHS was friendly and available. But I would have liked this to happen faster. It's a longer wait time than expected. I'd rather bring the person I know to fix it and fix it properly from the beginning. I know AHS has tried their best, but it's a hassle at this point.

The technician was was out there the same day I called for the air conditioner and had it fixed by the very next day. He taught me a few things I didn't know. There were a couple of other things I got to get fixed, but nothing he could have done with that particular claim.

My washer was making a grinding noise during the rinse cycle. The claim process was very simple. I did it online and it took me five minutes to submit the claim. The tech from Butler's called me before he came to get the information. He told me over the phone what he thought the issue was and once he got here, the pump had gone out like he said. He was here about 45 minutes and the issue was resolved. The one thing I did notice this time that I haven't noticed before when I used AHS is that they chose a local person in the same area that I live. Normally, they would choose someone 50 to 60 miles away. So it was great that they chose a local person this time.

American Home Shield was responsive and very helpful. They made it easy through the website to request service and they came out right away and addressed the issue. The plumber was on time in terms of when he said he would be there, and he was quick in fixing the issue. He also did a good job of explaining what he was doing while he was fixing it, which was nice. I'm pleased with my first experience.

I had a leaky seal with the toilet and Barker Services was very quick. The tech found the problem right away. I had a difficulty with the dishwasher one time, but that was during the COVID time. I had a lot of trouble getting a hold of somebody for the replacement of it. But with the toilet issue, it was handled right away.

Being able to file the claim on the internet and not have to talk to anybody was painless. It works good and I’m pleased. The techs have been great and they explained what they were doing. I have no complaints at all. I had a leak under the sink and American Home Shield sent a plumber out. He fixed the issue with no problems. I've been totally pleased with AHS and I recommended them to my daughter because she is in the process of buying a house. I also recommended them to a neighbor who just bought a house next door.

A contractor came out and found the leak. They were going to replace the water heater that day and got it done.

I was pleased with my experience on both claims I put in to American Home Shield. One was to get my air conditioner unit checked. I didn't think it was blowing out air like it should have. The other claim was for my garage motor. It was something with the gears in the motor box. AHS set up everything for the claims. Then I got follow-up calls from the service guy that was coming out to service the air as well as the garage. One had sent me a picture of what he looked like before he got to my home. They assessed everything and told me what they had to do. After they were done, they went over everything. I was pleased. They were very professional. They got the problems resolved the same day they were here. That was my first time ever using American Home Shield's service and I was impressed. Having them will save a lot of money in the long run.

My heating-cooling unit wasn't working well so I put in the claim online to American Home Shield and got a response from them quickly. The heating and air conditioning company responded very quickly and was very professional. We've had them out every year for the last three years for the same thing. I would love it if we could have that entire unit replaced but I also understand how the home warranty works and that they always try to fix before they replace. The rep, Shane, fixed it that day. He came and recharged the unit and did his best to put in a sealer so that maybe we'll have a couple of years of it working well before I have to call him back. Shane is great, very helpful and nice. American Home Shield is a little bit spendy. If the deductible was $75, that would be perfect. But for what it is, I understood it before I got into it.

My microwave stopped working, and when I would open the door, it was hot to touch and it was humming. When I set the appointment, I paid the $100 co-payment. Usually, the contractors do a service call, but this one was just virtual. We did a video appointment and I described what was happening and they took pictures of everything via the phone and the model numbers. It's an oven and microwave combo. I turned the power on for them so they could hear it and I turned the power back off. When the repair guy came out, he pulled it all apart, replaced a solenoid, and put it back together. He tested it with water to see if it would make the water hot, and it wasn't working. He pulled it apart again and tested some other stuff. The magnetron had to be replaced.

I love American Home Shield’s service. Putting in a claim online is very easy and they're prompt with getting in touch afterwards and calling and setting up the appointment. The contractors have been nice and knowledgeable, and they get it done. Honesty Mechanical came out for my AC because the unit outside quit working. It was the second time it has happened. The first time, they replaced the motor and this time, he said it was a bad contactor. So, he replaced it. He must have been in and out of there in less than an hour. We also used AHS when I had a water line break over the winter. We had a plumber come out and fix that. There was another time when the AC quit working and the tech came out and took care of that. There was also a time where we had something wrong with the refrigerator and the tech came and checked it out. I would recommend AHS and I would let people know my experiences and the convenience of having it.

Submitting the service request is fine because I can go online and do it. It works great. The contractor that came for the AC was quick. They showed me everything that needed to be done. They came back in a timely manner and fixed it quick. The AC work was great. I'm totally pleased with it. But I got a refrigerator claim that was put in on May 15th that has not been fixed yet. It is entirely too slow. There was a part ordered but it ended up being the wrong part. The icemaker has to be replaced. When I called back AHS, they were answering the phones at first, but then they wouldn't answer the phone. I kept leaving messages. One time, I held on the phone for almost 20 minutes. So that was a horrible, horrible experience, and I'm still going through it.

I'm trying to get a problem solved now through American Home Shield. They’re trying to give me a replacement for my refrigerator. They got it fixed when they’re working on it. The compressor went out. The tech who came was a female and she was wonderful. She did really good. I just call American Home Shield on the telephone when submitting a claim. The people are very polite and very professional. My expectations are getting met, and I have already recommended them.

My smart doorbell wasn't actually ringing the doorbell. A tech came and replaced it with a new one. The doorbell is working again. That claim went really quickly and easily. So far, my experience with American Home Shield has been really good. I like the ease of scheduling somebody to come out and look at something.

The first time my AC was out, American Home Shield sent somebody out and they said they fixed it. The same day, it went back out. I called AHS last Thursday, and they said due to the holiday, they weren't able to get anybody out until the following Monday, which is five days later. Here we are Friday and I have not been able to get any answers from them in regards to if they're going to replace my AC. I have two small children and my house is 110 degrees. I had to stay in a hotel two nights in a row because it's so hot and they're not able to cover it. That's expense out of my pocket.

On 6/6, I called for service and American Home Shield gave me the name of Acclimate Air. And 6/6 to 6/10, Acclimate ACC never called me back, returned my calls or anything. And my air conditioning was only blowing hot air. It was 108 degrees here for a month. It still is over 100. A couple of times, AHS referred providers that were terrible. So, I always let them know this Acclimate Air was terrible. You can't find a physical address for them. And they never returned a call. AHS needs to get rid of them.

The best thing about having AHS is it's nice to be able not to have to worry about big-time expenses. They also did fine every time I use them. I recommended them to my neighbor.

Our air conditioner unit went out and the techs fixed it. They were in and out and we were happy. American Home Shield was on top of it and took care of us.

I just love AHS. Everything I've done through them has been handled really quickly. All the providers that have been sent out have been extremely professional, friendly and gotten the work done, and got it done quickly, which is nice. The faucet broke recently and I called AHS. Told them what was wrong, and then I got a call 10 minutes later from the company. They came and looked at it but we were not able to fix it on the spot because they had to get a replacement. So they're coming to fix it the rest of the way tomorrow.

My fridge broke down and it wasn't cooling. There was some part that was cold and some part that was warm. I called American Home Shield and filed a claim. Astro Appliance came in and worked on the fridge. The technician was very professional and he made the appropriate diagnosis. It’s been over a week and my fridge is really working well. It’s producing ice. They did a good job.

There was water all over my floor and at first, I thought it was my air conditioner because sometimes if you don't use your air for a period of time, it gets clogged up. So, I called American Home Shield and made an appointment for my air. The techs came out. They did the work, cleaned my unit and all, and that evening, water was still coming from somewhere. I called American Home Shield back and said, "Look, this guy didn't complete the job because my floor still got water." They sent a guy from another company, and when he was checking out the air, I happened to look down by my water heater and that was when I saw where the water is. I said, "Oh, my god. The water is coming from here." So, he looked at it. He said, "This thing is old. This is no good." I said, "Well, let me call American Home Shield and have them send someone out to look at my water heater."

I didn't like it when AHS changed to online submissions, but now I really liked it. Because I've had a couple of instances with the stove when it's been over the weekend, and with COVID, I can't get anybody to pick up the phone. So when I file online, they take the information and then electronically, they assign a contractor right away. I also liked it better when they didn't take the deductible till the service was done. But it's okay. I've had a couple of things where something started working again and then all I had to do was reverse the claims and I got my deductible back. All my neighbors have AHS because I've recommended it and family members too and they are very happy with American Home Shield as well. However, I have a son and a daughter-in-law in the Amarillo, Texas area and they can't get good contractors where they live. But I have a huge advantage here 'cause we have excellent contractors in the area.

I filed a claim for the dryer on a Sunday and on Tuesday, the tech was here. The push button wasn't working and he fixed it. I had a different issue before with my fridge that took a little bit longer. The contractor could not fix it and I had to get a new one. AHS gave me the money back to buy a new fridge and the reimbursement took a little bit long.

On my most recent claim to American Home Shield, the service guy came on time. He found exactly what the problem was, fixed it, and that was the end of that. I couldn't ask for anything better. Every everything was A-plus. I'd tell other how AHS works and how convenient they are. I'd recommend them to give AHS a call and get signed on.

I paid thousands of dollars to American Home Shield for their home warranty. The first time I needed it they couldn't repair my dishwasher because the parts were backordered. I still haven't heard back on whether they will refund me for the new dishwasher I had to buy with my own money. I spent days on the phone with them trying to figure this out and it's been over two months since we had a working dishwasher. Avoid AHS, they will only take your money and you will get nothing for it!

The guy from ID Mechanical came for the air conditioner that wasn't working. I put in a request to American Home Shield on their website, and it was very easy. Once I hit submit, I immediately received the email that said that they would let me know who would be the contractor assigned to me. Then, a few minutes later, I got the email of who was assigned to me. But that person never called, so I had to reach out to that person. That was where the drop off was, but I don’t think it was American Home Shield's fault. The first contractor they sent out here didn’t know what was wrong with it. So, we had to do a second request, which is why they dispatched the ID guy. He worked with my husband. Eventually we got the AC fixed. He had to make about four trips back and forth here, and the hubby never complained. So, the ID guy did real good. He put some antifreeze and he double-checked to see if it needed some kind of pipe.

The AC goes into phases of not cooling as well. It appeared to be doing fine when the tech came here. He was very professional, thorough and polite to me. He said, “At this time, be patient. Keep an eye on it. Let us know.” That was all we could do at this point. Home, auto, computer are major warranties you need. Things happen. I would suggest to anyone you need a home warranty. I believe in them.

My air conditioner was out for three weeks, but the contractor was able to fix the problem. My problem is trying to get my refrigerator fixed through American Home Shield. It's been nothing but a nightmare. My refrigerator broke the same time my air conditioner broke. When you try to talk to American Home Shield, you get a foreign call center. One of the people I called was a gentleman with a super thick accent, which was okay. I was trying very hard to understand him, but he had five dogs barking in the background. I asked him if he has some dogs and he said yes and that he was working at his neighbor's house. He told me his internet went down and that they were working from home. I ended up having to hang up on him. I couldn't understand a word he was saying plus the dogs. I hung up and then called back.

They have a quick response. I made a call about my garage and within a day or two, it was taken care of. Also, I made an inquiry about something I wanted done on my washer and dryer and the next day, I got a call back and a follow-up.

The microwave has died and Affordable Appliance Repair ordered a new one for me. They're just waiting for it to come in and then they'll be installing it. It was simple to do the claim to American Home Shield. It's easier to do it online and then they just get back to me. Trying to get through to anybody on phones these days is impossible.

American Home Shield’s service is very iffy. They have a long hold time when you call them on the phone. This time, the techs came very quickly for the refrigerator. But sometimes, it could take a long time for them to come to do work. The premium is high, too. Then, whenever you call them, it's $100 for someone to come out. Now, apparently, they're giving me a new refrigerator. It was supposed to be delivered today as what I was told. Then, when I called the delivery service to follow up about it, they had no idea who I was. They couldn't find me by name, record, or the confirmation number that I was given. I did some research. It turns out they don't have it in the system until they receive the actual product that's going to be delivered to you. When I called the American Home Shield back, trying to figure everything with that, they told me, “Yeah, that's true.”

We’re very happy with AHS. We were impressed. They work quite well. We had a claim for a whirlpool tub. It turned out that there's no access point to the whirlpool tub in our bathroom, so it's not repairable. But that wasn't a big deal. We don't have to have whirlpool tubs, we just thought we would see if we could get it fixed. There was another issue with toilet plumbing. The plumber came, he fixed it and everything worked. He just had to replace one of the valves. Our pool heater wasn't working recently. We submitted the claim, and then we waited three days. Then we called the company, and then they scheduled it a few days later. They came for the first visit to figure out what was wrong, and then they discovered they need to replace a few parts. They ordered those parts and they’re coming on Monday.

The techs from Tropical Pool Services & Renovations were fantastic. Very prompt in replying and letting me know that I was scheduled. They were very professional and they were quick to take care of the problem. I'm really satisfied with AHS. This is my second year in and I will be keeping them. I really didn't believe in warranties before, but somebody said, “You got a big house, a lot of stuff.” I said, “Yeah.” So, we did it. It gives me peace of mind that if something goes wrong, that I have a warranty.

The repair people were very professional and knowledgeable about what they were doing. They thoroughly checked everything and took their time to ensure everything was working properly. Overall, it was an excellent company. With the way everything went recently, I would definitely, highly recommend American Home Shield.

I have some issues with American Home Shield. When I've placed something in or I had a recall on an order that was placed, nobody ever calls me back. I do the calling. I had an issue with my refrigerator icemaker. It worked for a while and then it started doing the same thing again. When I called American Home Shield to do a recall, it was, "Okay. We'll try to get the contractor back out." The contractor called me and said that he was coming, but he never showed up. I contacted American Home Shield back to let them know that he never came and they kept trying to contact him. I called and asked what was going on 'cause it was a month after that. They said they couldn't get him. He was not responding. I said, "Well, just get another contractor." "Well, no. I have to have it escalated."

My blower motor and my condenser went out in the attic, and Cool Line did a great job. The repair guy came in and diagnosed it. He gave me a call, let me know what was going on and went right to work. Everything went well. He verified my other blower motor was okay to make sure and he handed me my receipt and left. So, he did an outstanding job. American Home Shield is a great thing to have. Once you have it, file your paperwork or you can remember to get it. Because I file so infrequently, sometimes it takes me a little longer to figure out where the stuff is. An app that you can load on your phone would make it easier to store that and if they did, maybe I need to get on that. If they don’t, an app would be great for signing in the file claims.

The service we used was good and timely. They diagnosed that the control panel on our dishwasher was defective and they fixed the problem. They tested it afterwards by running a cycle. We sold the home and I trust the dishwasher works for the new owners. I kept the Home Shield warranty as an offering to them and I'm paying for it for 12 months. I'm also getting one here in the house I just moved into in Florida. Everything is good.

I was able to get the house rekeyed the day that I closed on it. The only thing that I'm concerned about on that house are it's got an old AC unit and stuff like that. And I just wanted to make sure that if something goes wrong in the first year or so while I'm a little cash poor after making the transaction, that I can handle that. I called American Home Shield and said, “Hey, I see that you guys will rekey the house. Can we do that?” And they took care of everything. And then they scheduled it. The tech just pinged me when he was getting close. Super good job, friendly dude. Changed out the tumblers. He moved the plates a bit around so that I don't have to pull hard or push down the door to get the lock to click. He was very thorough so I appreciated it.

I don't worry about anything that might go wrong as I have this warranty. I have one place to call to get it taken care of. When I needed the locks to be rekeyed, Realty Rekey came out and took care of business.

We just moved in a new home and needed our locks changed. I went online on the website to request service and I was given the contractor's address, phone number, and when they were coming. The tech that came out was friendly. Everything was good. I've put in two claims with AHS so far and it seems easy when I called them. The reps were easy to work with and very helpful. So far, everything has been great.

The process with my recent claim with AHS went well. I communicated what my needs were and they were able to get a contractor out. The techs were professional and they were able to immediately diagnose the problem and fix the problem. I would recommend others to get AHS so that they have coverage if they need it.

I'm probably not going to renew my contract with AHS. It's something that I really haven't used the entire year. And the one instance that I did use it, Neely Brothers came in, did a repair, but I've got them scheduled to come back again and do a follow-up. They didn't get it right the first time. But they were polite and clean. The tech removed the old part from the toilet tank and put in a new part. On the first day, it seemed to be okay. But now, when I go in and I listen, I can still hear the water running, which makes me think that the replacement is faulty. But if they had come and replaced it and I had no problems afterward, I probably still wouldn't be renewing AHS because I haven't had any issues for the entire year. It was the only one time that I ever phoned in a need for a service.

Someone came out on February 16th to fix my microwave. I was told the parts would be there in a few days then the company said they needed to order the parts. Months went by and at the end of March and April, they said the parts were lost or damaged. I asked to speak to supervisors with American Home Shield but there was never one and never an email. They said they were going to reorder the parts. They did and the appointment was rescheduled for June. But the parts came damaged again.

I told American Home Shield that the provider that we ended up going with is more of a local provider, and they've done service for me before, but AHS insisted on going with someone closer to the vacation home down in Rockport. That didn't go so well. The people down there misdiagnosed the deal. We had to go through three service providers before we finally got the one that we needed. They got down there and got the issue fixed. The provider that I used work for American Home Shield and I'd like to be able to do that in the future, knowing that it's someone that's reputable and gonna get it done. I've had some issues with American Home Shield of late on trying to get stuff done. The providers seemed to be a long distance away from where I am, but I’d still recommend the product.

I filed my claim online to American Home Shield, they gave me an expectation, what happened was exactly what they outlined, and they got my dryer fixed within an hour. It was a good deal. We're definitely going to be using American Home Shield for this property and our next property as well.

We had a prior company come out. We've had some issues stating that we needed work done that I don't necessarily think that was needed. We were receiving conflicting information from the company. So, K & W Heating and Air came out. The tech was very patient. Because I was really frustrated about where I was at, given what had happened with the other company. He walked through everything that I had questions written down and looked at the units outside and upstairs. It really was a good experience. I was really happy that he came.

When I would open the door to the dryer, it wouldn't stop spinning. Richard's Appliance Repair came and I told them the problem. They said it was the clicker and they had one in their truck. They got it, came back, replaced it, and tested the dryer before they left. They had their masks on and those little booties on their feet so they wouldn't track in mud. Overall, American Home Shield is excellent. I would tell others to join.

All of the technicians that have come out were great. My problem is trying to reach American Home Shield. They have commissioned with a company in the Philippines, and there are some language challenges, not in terms of the words but comprehension. When I first called in, I was on the call with the person for an hour and 45 minutes to request service. He kept apologizing, and saying, “Can you hold on?” Then he would check with somebody and then come back. It was absolutely awful. I finally had to ask for a supervisor or managers available that I can talk to. I said, “Is there somebody else that I can talk to?” I asked the supervisor, “Is there somebody in the United States that I can talk to with American Home Shield?” She said, “We have no contact with them.” That is totally unacceptable. When they put in the order, as it turned out, it wasn’t right.

A contractor came out two times. The first time, they said it was something fixable so they fixed it. But the unit was not working so we called them back. They said a part was something they had to replace and I had to pay for the replacement part. It was about a couple $100. They were giving me a whole different story all the time and I don't know which one is right, which one is wrong. I ended up having to pay out of my pocket. I thought it was all covered but American Home Shield only covers certain amount.

Our AC was not kicking on, so I called American Home Shield and they put me through to Lemanski. It is a horrible company. I couldn't get ahold of them. I left two messages and they never called me the next day. Home Shield tried calling them the next day as well. They were a royal pain in the butt. I then got Family Heating and they talked to me all the way through. There was an electronic part blown on my unit, so they replaced it. They even hooked up a thermostat for me. On top of that, they went outside and cleaned my AC compressor. There was a part on it that was blown so they fixed that too.

The freezer was making a humming sound and we noticed some ice particles that needed to be defrosted. We wanted to make sure that was all that was the issue so I called in a claim for someone to come out and check it out to make sure the motor wasn't going bad. The process was pretty easy and it was voice automated. But I wish I had known that American Home Shield was 24/7 because I waited till Monday morning. We discovered the problem on Sunday evening.

Everything went fine with our recent claim experience. The one thing that was bad about it is that the tech missed his window by two hours and he didn't call. Other than the communication and the timeliness, the work was fine. He figured out the issue and fixed it right away.

One of the air conditioners was leaking from the central unit in my basement, leaking water into the overflow pan at the bottom and cutting off the float switch. A tech came out to address that. He diagnosed the problem within 10 minutes and had the parts on his truck. Within 45 minutes, I was up and running.

The claim submission process can be a little difficult sometimes. Sometimes you have to have a nice extra cup of patience. It takes a while to get through quite a bit. I had a big problem last year, I put two issues on one claim and AHS got it all screwed up. It took all summer to get it fixed. That was a bad situation so that was quite frustrating. They need to get a system or something that their customers can get through faster on. We're already having problems with whatever we need fixing. Just the whole communication process could use improvement, whether it be getting more people or more lines to get through to their company or just better communication, especially when there's a situation going on that's taking a while to get fixed. They don't really do follow-up calls too well.

AHS could be better. But for the most part, I like their service. They’ve come out and fixed things when I've called about them and gotten stuff done. But they assign whoever's going to do the work and some places don't have a good response time. Then, you have to call back to American Shield and have American Home Shield step in and do something. A couple of people, especially the plumbing people, when we had them come by, we had to call to see if they were going to schedule the appointment. We had to wait for until the work is assigned and even when the techs were coming, some of them had voicemail and they didn't have good contact numbers where you could call them. So I've had to call back to American Home Shield.

I made a claim with American Home and as far as their contractor assessing the situation and having the materials required to fix the problem, they were great. The technician was well informed and knew how to perform his job. Time is always of the essence. The quicker, the better. It could have been because of the high call time for people taking care of air conditioners, but it took them a couple of days to get back to me as to when they could come and finish the job.

AHS has been beneficial. Recently, when Fazio Sewer & Plumbing came out right away, they fixed the problem on the first visit. The price went up my second year by 40%, though. When AHS renewed it, it went up from $40 something a month to $70. But we kept it, it was just a big price increase.

AHS is very good at getting back to you. Anytime we've called, they've given us the name of the company and they set up the appointment. We were without an air conditioner recently and it was the hottest it has been. The tech came out, he knew exactly what it was and fixed it. Although I wish we could have had somebody that could have come out sooner because they gave us somebody that was closed on the weekend. But other than that, AHS has very good service. They were also very polite.

American Home Shield is good to have because if something goes wrong and it's not repairable, it gets replaced. Recently, my air conditioner was running the fan but wasn't cooling the house. The tech who came for it was very professional.

Suffolk Appliance Parts had been out for our washer four times. They had to order a piece and then it didn't work. They also had to come when it didn't pump out. They fixed a little something on the side, then it worked for them. But then when we washed clothes, it didn't pump again. We had to take the clothes out, wring them out, and hang them on the line without being washed.

I had an issue with the garage door opener. Someone came out and it was a fantastic experience. The guy didn't take very long and the improvement after the repair is outstanding. I punched a button the other day and I thought it wasn't doing anything. The garage door was so quiet. I'm a happy camper with American Home Shield. I'd tell others that the home warranty is worth it and to get it unless they are buying new construction. I would also advise that if they have something that's going wrong, they should read the fine print of what is not covered. There are some things that I would think would be covered that aren't.

Recently, I had a bad receptacle and there was a switch with it. My garbage disposal wouldn't work without it because it's connected. I put in a request through the online platform and it seemed a little faster. Everything was great, and the electric guy was fast and very good. I would recommend American Home Shield. Their service has really saved me a lot of money and repairs over the years that I've had it. There are also things that AHS is improving on, so they're getting better with the service part of it. I've had some issues in the past with a few things, but it's the contractors more so than American Home Shield's issues. Currently, I have a plumbing one out and I haven't heard from them yet, but I'm going to reach out to them today.

More than anything, there are monetary benefits to having a warranty. If something breaks, AHS is good about coming out and fixing it. My AC was going out and the repair company put in some Freon with some dye in it. They thought that was gonna solve it, but it didn't. They still have to come back out.

AHS sent another company that they were contracted with and they didn’t do anything. They came after 9:30 at night and there were no markings on their car to identify themselves. It just so happened that a lady out of Augusta called me and said the contractor would be there but when they showed up, I didn’t know. They came in and were not professional at all. They took something out of my dishwasher and said they would be back to call me when the part came in but I never heard from them. I waited and waited. They didn’t even suction the water out of my dishwasher.

We like American Home Shield's services for the most part. Master Tech Appliance Care came out for the dryer and the tech knew exactly what was wrong before he got here. I sent them a video so they knew what was wrong and then, he came with a belt and a pulley. It went very well. But we're kind of going through some things with the oven. They wanted to do a cash option for like $250 to get a new double oven and that wasn't going to work. We had to send off the part to get fixed. That was kind of frustrating.

My niece introduced me to American Home Shield. She said she was doing it with the rentals in her house and told me it was good. And I said, “Well in my condition, I can't do anything anymore.” And what I have had, because I was the kind of person that fixed and did stuff, I have lots of friends I can call all the time. But I'm 66. I'm handicapped. I need somebody who can do it, and do it now. And that's when I said, “Well, if I can afford that, we’ll go American Home Shield.”

The air conditioning was running but not cooling. The man who came assessed the problem and fixed it. He put in a new starter for the compressor. The AC is perfect right now and I hope it stays that way. He was very professional, nice and businesslike.

The people from AHS that I speak with are very nice. I'm just having a terrible time getting a contractor out here. It's been over a week and I have a water leak. I have talked to six people from AHS and I know they're doing their best, they're very helpful, but I keep getting a promise that I'm going to hear something in 24 hours and it's expedited. The first plumber came out and he said, “We have to get a different plumber here. It's not a water heater, you have a water leak somewhere in the house. Hopefully, it's in the garage.” So I had to wait a week, which would have been the 6th of July because of the holiday. Unfortunately, that contractor cancelled due to a family emergency.

The vendors are very professional. They come and ask what the problem is and look for it. Because I'm older, I do sometimes get the attitude that, “You're just an old lady and you don't know what you're talking about.” They don't say that. With my most recent appliance issue, the tech turned on the machine. The leak was a little hard to find because it wasn't obvious. It wasn't the plumbing. He had ran the dishwasher for about 15 minutes and no leaks showed up.

American Home Shield has been good to me. I got a question about this bill though because I ended up paying twice when I should have only had to pay once. The tech had already been out to put the valve on the gas thing and I didn't know that he was the one who was supposed to do the shut-off valve for the stove. So, the stove and the gas shut-off valves should have been done at the same time. Still, people should get a home warranty because it comes in handy as something is always going on with the appliances. If it wasn’t for American Home Shield, I would be out of pocket a lot of money.

We had a leak in the bathroom faucet. It was relatively easy this time to put the claim in to American Home Shield. The tech who came was very professional. He listened and explained stuff to us. I was really satisfied with him. This is his second time coming out for different leaks, and he worked efficiently. He worked fast, cleaned up after himself, and he was very amenable and very professional.

It's easy to submit a claim. And American Home Shield is usually quick about getting somebody out there to fix the issue. The techs were friendly and got the job done quickly.

I super love American Home Shield. It's been super helpful for us on multiple occasions now. When our garage door opener busted, we had a very nice gentleman that came out and fixed it up for us. Before I submitted this claim, I called AHS first to make sure that it would be covered. But the claims process has always been super easy. AHS will call really quickly to see what the situation is, and then set the time to come. The longest that we had to wait for a contractor to come out was two days. Everything has really been fantastic.

I had a hot water heater go out. Come to find out it wasn't covered. And not only that, I had to buy a hot water heater from one of the guys that came in to look at it in order for them to have a warranty on it. Because they said that American Home Shield did not cover the size that was in there. It said it covers the hot water heater, but mine wasn't covered. I had to buy the hot water heater myself. And as far as I know, AHS is not going to service it or have anything to do with it whatsoever now. I don't know why. I don't know if they will replace it if something happens to it or not, since I bought it. All I know is I paid $1,000 for the hot water heater out of my pocket. And they turned around and sent me $522, saying that they were sorry. And then I had to pay $750 to have it installed. So, it was quite an expense for me just having moved in here seven months prior at the time.

It took American Home Shield a couple of days to get someone out and the longest wait was because we had to leave town for a while. So, we had to wait till we got back. But they were able to get someone in and take care of the problem. It’s the only problem we’ve had and hopefully, we don’t have any more. AHS is worth having. The techs were great and friendly. They had to go back to the warehouse to get a different water heater and they did it quickly. They came back and had it fixed shortly.

We've had a good experience with AHS. I would recommend it for first-time home buyers. Recently, our ice maker was broken. It took them 10 minutes to diagnose it over a video thing, which was pretty cool. But then it took six days for the part to come in. But when they got it, it took about 15 minutes.

Everything is top drawer with American Home Shield. They're wonderful. It's unbelievable with how efficient and wonderful it is that they can come out within a timely manner and have someone that's professional and efficient and does a great job. I'm absolutely amazed. I do not know the first thing about dryers when they stop. I would have gone and bought a new dryer. And the tech came out to fix something with the gas line because it wouldn't heat and he cleaned it, too. For $100, it's amazing to me. The people are nice. They're high quality people.

When the AC turned off completely, we called the member number and the contractor was out the next day. It turned out that the drain had plugged up. They did it all in one time. They told us just to keep clear, and an eye on the drain pan on the thing, showed us where the float was, and we just said, “Now we know that when the thing builds up with water and it’s plugged for whatever reason, the thing turns off.” American Home Shield gives us service right away. They have come through every time we needed them.

We called about our air conditioner last year. The repair company put some Freon in it and it's been working since. Recently, my original hot water heater went out, so I had to order another one. I had to pay for the shipping. I live in a small town and because of the virus, there wasn't any in town. It was also a different tank because the old tank was 30 years old. They had to do a minor replumbing, and I had to pay for that as well, so I wasn't happy. Things that I expected to be covered weren't covered. Apart from that, the plumber was excellent.

The thing about the website is it doesn't give an option to put the details. It just has a dropdown box that only lists specific things and there's no textbox to where I can add what's actually going on. But then, I pay the premium per month and even with the $75 charge for the call, it's so worth it. I have an older home, so things are going to naturally start breaking. It's a relief to have that maintenance to where it may come out of pocket, but it's not going to be as extreme as it was if I was just calling on my own. Recently, the tub faucet in the master bedroom was leaking. The tech that was sent had been here before when I had put for the kitchen. He was really good and fixed the problem.

My washer been giving my clothes oil stains. It started six months ago. I would notice oil stains here and there. She's 12, but I have a kid that sometimes waste a little too much food on her clothes. So I just assumed it might have been food. But over the months, I would notice that it went from being on one or two clothes to being on all of the clothes. It was getting worse. So I put in a claim and the contractor came out. But he just looked and said he didn't see anything. He said normally, when it’s oil situation, it’s from a top loader, but I have a front loader. He gave me a tip on how I can fix the issue. He told me to buy Washer Magic, which is a tub cleaner. Because before that, I was only cleaning the tub with water. I have a tub clean option. So he told me to buy a tub cleaner, and make that clean my machine every two weeks and that should clear up the problem. But I've been doing that and there has been no change at all.

My AC stopped blowing cold air and we were out of the AC. I tried to figure out what's going on, but I couldn't, so I called American Home Shield and a tech came here. I am very satisfied with the service, the communication, and the time. He knew what was going on and fixed it in short period of time. His competency was wonderful. And he was very friendly and professional. AHS' response is good so having it is peace of mind.

I've utilized American Home Shield for a dishwasher and some minor plumbing issues. I've also taken advantage of the special for the annual tune-up for my central air and heating system. The very last thing that happened, which was a lifesaver, was my AC went out and found out that my central air system needed a compressor. I liked the tech that was sent out. He came right in, assessed the situation and did the job. It took him less than 30 minutes to deal with the problem. My only complaint about that is I had used American Home Shield for the special for the tune-up three months prior. If the compressor was that bad, I’m not sure why it wasn’t discovered three months ago by the service provider that did the tune-up.

The AC stopped working. The tech that was sent was professional. I put a mask on and went out to talk to him and gave him a mask when he came indoors. He did well. It just took him four days to get here. I understand it’s summertime. But good gracious, it was 89 degrees in the house. Overall, American Home Shield has good customer service. It's been a positive experience so far and I have referred people.