American Home Shield Reviews

We had a faucet that was leaking everywhere. I'd had somebody out from American Home Shield two times before and it had worked for a little bit, and then eventually failed. This guy took it all apart, figured out that it was just corrosion, cleaned it and put it back in. It's working beautifully now. He figured out what the actual issue was, which was great. There were two things that I was wanting him to do something with and he took care of both of them. He looked at them both and fixed them very quickly. He was gone in 45 minutes. I called on Saturday and the repair guy was here on Sunday. It was amazing. I totally would recommend AHS again. I like being able to order the request online though I feel a little nickeled and dimed with the $75 every single time. I've called for five things over the course of the last 10 months, and the technician comes in and spends 10 minutes. Other than the $75 charger each time, everything is fine.

When I got here, the technician came and took me over to the box, shined his flashlight into it and said, "Most likely, water got in there and that shorted out your system and caused it to arc," and tripped our breakers. He said, "For us to investigate further, we have to cut the sheetrock and go behind the box to be able to see all the wires inside that little hole. Put the PVC tube that goes from the box inside the wall. The other option is to pull the whole box off the wall." I said, "Okay." And he said, "We can't cut the hole in the wall without charging you because American Home Shield doesn't pay for access." I said, "I can cut the hole."

I used AHS once and it worked out very well. The techs came out fairly promptly and fixed the problem. A part needed to be replaced and they had to order it. It took about a week for that part to come in.

The garbage disposal seemed to be failing. It was making a clicking noise and it sounded like it was broken inside. Rutherford came, diagnosed it and replaced the garbage disposal. I've been very satisfied with the service.

I used AHS to fix an ice maker and they sent out Appliance Express who had everything up and going in an hour. They were very professional.

I love American Home Shield. A dishwasher went out. At first, the tech couldn't figure it out. So, he just rebuilt it. He replaced the electronic leads inside it. Otherwise, it would have cost us about $800 to put a new one in. It works like it's supposed to now.

There was water that was getting in my unit and then it would freeze. The tech came very quickly, and he was great. He talked to me and everything worked fine, except for one thing. There was a part that he needed to replace in the backend, so replaced it, but he didn't do the bottom icemaker. I can usually hear the ice drop in the bottom. I've been listening for it and it's still not making ice below. He's coming back out next week ‘cause we're not getting ice below.

With AHS, I like it if something breaks, it's there. It's also easy to find the person to repair it without having to search around. I called AHS recently because one of our light switches wasn't working. The techs were great.

The most recent couple of claims went very well. One of them didn't work in my favor because it wasn't a covered item. But as far as what was covered and the parts that American Home Shield could help with, they were very efficient. I liked it. With the past coverage we had, it took them a while to find anybody who would provide the service. They didn't have anybody servicing our area. And that's a big improvement now with this time with American Home Shield. I made the claim online and the technician was very quick to communicate with me, and to get out here. That's important when you're out of water. The communication was very good from the vendor or the company that was going to provide service.

I got American Home Shield the year after the original warranty wore off. And it has been helpful as I’m entering year eight in the house. Things are starting to do their thing. So, it was good having coverage on most of the structures. Appliances, pipes, and all these types of things is good having that, because I know I can just pay that fee and get my service taken care of. Also, I recently discovered all the discounts I get on air filters and HVAC tune-up. I enjoy it.

American Home Shield finds people for you and do their job. If something goes wrong, you're able to call. If they would cover things outside like electrical lights, outlets and things of that nature, that would be great. But just being able to call and get the service handled makes it beneficial. Most of the contractors that they sent were good ones. They’re not here all day. They come out and get it done. I haven't needed anything replaced but things have been covered.

My air conditioner was not working and somebody came out and said that I didn't really know how to use the thermostat. Then, it still wasn't working even after they changed things around on the thermostat. They came out again and did some work on it, and now, it's working. On the 1st of April, I called American Home Shield because every time my washing machine would spin, it would get off balance and kind of walk across the room. SOS came out and said that it needed a new stabilizer bar. So, they did that. Then they put two towels in to see if it would spin okay, and it did fine. But as soon as I washed a regular load, then it was off balance again. It's a large capacity washer, so I want to be able to wash my blankets. The guy came out again. They had put new stabilizer bars in, and he worked with it for quite a while.

The AC wasn't working. The tech went in, got to work and got it done and said, "Have a good day." It was good 'cause he didn't try to sell me Freon.

I liked American Home Shield's service. Everything was taken care of. My dryer was making a bunch of noise and my refrigerator stopped working. All I did was call them and say what the problem was. In fact, the refrigerator broke after I had already sent in a notice about the dryer and they were able to take care of both things at the same time. So, I didn't have to make another spot. The technician was great. He had the parts in his truck, so he was able to fix everything right then.

The toilet kept running once you flushed it. Submitting the claim online was pretty good once I figured out what my password was because I've only done it a couple of times. It went pretty quick. Home Shield assigned the same plumber that came out before with the other issue I had the first time. I liked them a lot. They were really good. Their professionalism was good and their quality of work was excellent. They knew what they were talking about, fixed the issue, and didn't have to come back on either claim so far. So that part was really good.

When I submit a claim online, I pay a little bit, and then shortly after, I get contacted by the contractor. It's a pretty smooth process. When I had an electrical issue, the tech that came out was a knowledgeable individual. He identified the problem but he didn't have the part. So he had to order it. But it didn't take long to come in. Overall, my experience with American Home Shield was good. The peace of mind from having the warranty is nice. Then if something does go wrong, it's only $75 to have somebody come out and check it.

I’m very pleased because when my appliances broke down, I was able to go on my phone and make an appointment without having to call in a representative. I go in and search “request service.” I enter what the issue is, like with the dishwasher, and the issue. The technician contacts me usually within three business days. Also, the timeframe for someone to come out was within two or three days. And I had a replacement which didn't take a week or two. It has been a year since I have American Home Shield and I'm gonna continue.

The ac was cold in January, February and it was working. My son was home and he turned the air on. When I came home, he said, "I turned the air on earlier and it was hot in the house." I went outside, and the condenser side wasn't running. It was a heat pump. So, I put in a ticket, and the contractor got right out there. He put in a new capacitor on the unit outside. It has been purring right along since then. American Home Shield was very professional, and so was the guy that came out. They were fast and on top of it.

The pipe from the hot water heater was leaking and it leaked through the dining room area. The repair guy didn't have to cut the ceiling and fixed the pipe by going into the attic. But the water leaked and caused damage to the dining room ceiling. And nobody has reached out to me to tell me on the next step with the ceiling with the water leak. AHS’ contractors were good and very informational and I like the low deductible with AHS but this is the second time that I haven't gotten a follow-up. The first time was with my refrigerator. Nobody came back out when they had to reschedule and the person couldn't come out because of the storm and I didn't get in on that to come out after that.

When I had a bunch of electrical outlets that went out, the person who came was very intelligent. He knew exactly what to do and helped me a lot. He took a look at the bank of outlets that were out and checked around to make sure that none of the other outlets were bad. He did a very good job.

Usually, they contact me the next day when I submit a claim. I get an email alerting me who the contractor is and their contact information, giving me a chance to call them. If I don't call them right away, then they call me. AHS is pretty good. Sometimes, I have to call a few times to get things done. But other than that, they always try to work with me.

I initially called American Home Shield because my dishwasher quit working. So the contractor came out and it needed to be replaced. They brought out a dishwasher and then they said they couldn't put it in because the plumbing needs to be updated under the sink. So I put the dishwasher in the garage. It was still boxed up and I didn't look at it.

Every time I called, AHS would someone out. The contractors are usually here anywhere from that same day, no more than 48 hours, unless it's something over the weekend. The only thing I see different from them, they charge $100 for every person that comes out. And they take it out of your account right then and there when you call. Other companies, you pay $45, and you give it to the person who shows up.

Vail Heating did an excellent job. They responded right away and ordered the parts that they needed right away too. They got it in less than eight days and installed the stuff that they needed to work on. They were very professional. When I called American Home Shield, I spoke to a live person and I got excellent service.

I called in a claim when I had valves leaking against a wall in the garage. It took about a week to get the parts. But everything's fine now. I had a claim for the dryer and the company that came out wasn't very efficient. They took too long for everything. I didn't like their work. They finished the job but I told American Home Shield that I never want them back.

I like AHS. They work very well and have quick response to any requests that I have. My garage was messed up. The techs fixed that part. It was quick and simple. All the technicians, except for one company, have been really well. It was the HVAC system. A company called Miyagi came out and hooked it up. They put the heating coil with the cooling coil, so our house never cooled. Our light bill got up to about $800 for three months in a row. Then they went out of business. We could never get ahold of them again. AHS should review the companies that the work is sourced out to.

I submitted a request recently to American Home Shield and it was responded to promptly and satisfactorily. I had a leaking dishwasher and the company responded within less than 24 hours. Then, the technician came and looked at what the problem was. He needed to order a part and he came back a few days later when the part came in and installed it, and the dishwasher's working fine now.

We've got a French door refrigerator with a freezer below it, and the freezer wasn't freezing. The tech from Fix It Guys came out very quickly. He called me after he got the claim and said, "Yeah. Somebody with a refrigerator or a freezer problem, I put them at the top of the list." He was out the next day and found that we had drain stoppage issues, which was making the coils freeze up. He did exactly what he needed to do. He is very knowledgeable. He also came out several months before when I had a problem with our washer, and I was glad that it was the same guy 'cause he did a good job both times.

The first time, Fresh Air Services fixed the fridge but because of Covid, they took a longer time until the parts came. I was without a refrigerator for more than a month. The parts finally came and they fixed it. The second time, I called about the furnace because the pipes had rusting and it leaked. I was charged $100 for that and the tech said that it was not covered by the home insurance. Besides that, American Home Shield charged monthly. So, I decided to cancel it. If the contractor couldn’t do anything, AHS should tell me on the phone that they would not cover the pipes, and this and that. And they sent the technician and he said that it was not covered, but I was charged $100.

I’m very pleased with American Home Shield. It's a sense of security having a warranty. I went online, filled out the form that was necessary to advise of what my issue was. I got a call from CK Appliance, letting me know that they were going to be the ones coming out. They came out and were wonderful. The gentleman explained to me what the problem was based on the description that I had given American Home Shield in the form. He was very kind and cordial. He told me the process involved for getting the part replaced and when he would be back. When the part came in within a week, they called and scheduled then he came out. He was ahead of schedule that day, and I wasn't home. He wanted to know if I wanted him to wait or if I wanted him to still come because my adult daughter was here. I told him he could come. He came in, fixed the part, did a test run, and was out.

My dryer wasn't heating up, and it wouldn't even work. The tech showed up and said he just needed to replace the heating element really quickly and he did. It's working perfectly now. I also had an electrician come out through American Home Shield and fix some light switches.

The glass cooktop had a crack running across two of the burners. I filed a claim and I got an email with Kingdom Appliance's information on it. I contacted them and they scheduled an appointment for a service tech to come out and look at the stove. The tech took pictures and said that he would have to go back to the shop to look up the information. Then, he got back to us about what they would do to take care of it. They said that they have closed the claim through Home Shield and that we needed to contact Home Shield. They gave me the information and I called Home Shield.

The service with American Home Shield has been very positive. Things are getting fixed in a timely manner. When I make a claim, I log in and click on their tab that’s asking what the problem is, with their different maintenance requests. With the last one, we did the garbage disposal. So, I clicked kitchen appliances, went through all that and put that in, and then it asked you a couple of different questions. I love that American Home Shield also has some videos instead of them having to immediately send someone out, you have a chance to fix it yourself. Then, they would tell you if you need someone to come out because it’s past your capabilities and I would to call someone out. I’ve been very happy with the technicians. They've been very straightforward with what's going on and it's been a good experience.

I had plumbing issues and initially, I was pleased with the service. However, my original appointment was on a Wednesday, and the tech came out and told me he did not have the proper equipment to fix the problem. So, he had to reschedule and come back out that Thursday. He came out and fixed it, and I was happy until that Saturday when it seemed like every toilet in my house was all bubbling at the same time. It was some weird noise that we were hearing.

I’m happy with American Home Shield. I've used it a couple of times and the contractor usually gets there the next day to address the problem. It’s been great. The claims process was very convenient both times that I had to do it. It wasn't business hours but I wanted to get the request in. It was quick and easy to fill out. The last time that I sent in a claim, the contractor was there the next day. But the first time I did it, it took two days but it wasn't an issue. My first claim was for the garbage disposal and the contractor found the problem quickly and addressed it accordingly. With the second claim, the same contractor came out. There was a bunch of tree roots that were growing through the pipes and they cleared it out. The contractor was great. They were quick and efficient.

American Home Shield is working out pretty good. It's convenient and I like the simplicity of it. If something's not working right, you just put in a request and somebody comes out. Everybody that has been sent out has been professional, respectful, quick and to the point. I've gotten washers and dryers fixed and replaced. I've gotten my microwave fixed. My oven was just fixed the other day. Every summer, I get my AC done. They've also come and unclogged the toilets.

RJ Garage Door Service was fine. They came right out a day ahead of schedule and did the work they needed to do. But my issue with the plumbing hasn't been done and I'm not satisfied at all. It took almost three days for the plumbing company that was first assigned to even give me a call. I happened to be upstairs in the bedroom. My phone is downstairs and by the time I ran downstairs, they’d already hung up. They left a message telling me to call back so they could come and get the issue scheduled to be looked at. I called them back, and all I got was a voicemail. They never called me back. I called back some time the next following week and it was the same thing.

I had some issues with my faucets, the hot water was barely even coming out. I got an email from AHS stating that it would be assigned to Elite Plumbing Services, and then the tech text messaged me the next morning stating that he and his staff would be out the next morning. They did all their things and they came back Thursday and completed the job. Everything is 100% functioning now. It was really seamless and easy wth AHS.

The motor of the garage door opener was not working properly. I spoke to an agent of AHS over the phone and he was very professional, understanding and took the time to explain. I had asked a question, “I've got a name here of people that do garage doors.” He was able to check and say, “Unfortunately, we don’t have a contract with that company. But here’s a company that we do have in the local area.” So, it was good. I also couldn't ask for a better set of contractors that came out to repair the door. My wife and I were very pleased with their professionalism, courtesy and how the young man conducted himself.

I had a faulty dryer and the contractor finished everything up in a good timeline.

I submitted a claim online to American Home Shield, and somebody came out. My powder room downstairs had a history of flooding even after some other repairs. I wanted it to stop. I used to have to turn the water off to that entire little room. The guy who came changed the stopper on my toilet and I suppose it's fixed. The issue hasn't happened since. The guy was great. He was very nice. He didn't mansplain to me. He is very professional and I didn't mind having him in my house unsupervised.

American Home Shield is timely, very informative, let me know what might be wrong and very professional. I highly recommend them.

We have three units and two of them were not cooling. So, we had somebody come out through American Home Shield to check them out and do the repairs. The technician was very polite, very good, and kind of coordinated times because we had to reschedule him coming back a separate trip, and it was very easy going about making it work for our schedule.

I had an incident recently with the heater and it was repaired the very next day. So, it was pretty quick.

The air conditioner wasn’t cooling. AHS sent out A-US to change out the coil.

B&E came out and fixed electric issues in the house. It went very well. There was only one light that was not fixed. The bulb is no good and I would put in another one.

I had my dryer quit heating, and then our heater quit. I sent in two claims and the contractors were awesome. The dryer guy came out on the 8th of March. He had the part sent to the house, but he wasn't able to come back until the 29th of March. That wasn't fun, but he has his schedule too. He was very pleasant and fast. When the heater guy came on a Friday and he needed to bring in and put a new motor. So he came back Monday morning and he put that in. I'm in Amarillo, Texas and we can have every weather in a day, especially when seasons are changing over. On that same Friday, we were getting kind of warm that day. It was cold that morning. So my wife switched it over to air conditioning. But when I was getting off work, it was really hot in here and my wife has a really bad progressive lung disease, so she can't get too overheated or too cold.

I had a problem with the oven. It wasn't turning on, and it was disconnected. The fuse wasn't working. The guy who came fixed it quickly. He did it in two minutes. I have an oven and fridge in my apartment which I can claim to fix if I need it. I'm okay with a small protection for my small studio. But I’m sure the bigger benefits are for bigger properties.

Most recently, we had an appliance that needed some work. Proficient Appliance Repair did a good job, although we had to wait a long time for the parts to come in. We're very satisfied with AHS and with the people that we've encountered. I’ve recommended them to people that I work with.

I submitted a claim over the phone when I had an issue with the drain in the bathroom sink. AHS did the process pretty quickly. But the problem was I didn't get any information about the contractor. I just received an email that they were coming out. But the service was good. They had to replace the drain pipes. Everything is good now. I'm very satisfied.

After I call in, American Home Shield sometimes finds a technician quickly, but sometimes they ask me to wait. In one occasion, they struggled to find a contractor and when they found one, that contractor did a suboptimum job. We had to get through the whole process of getting another contractor again. Finally, the issue got fixed, but I paid for two visits. The span of time was more than a month and they said, "Your old request is closed." On a recent claim, I had one room that was out of power and the technician from American Team was a super expert on investigating the issue and immediately fixed it. The electrical problem was resolved quickly.

I stopped getting hot water, and the issue is not my heater. When the repair man came out, I didn't see him taking measurements, but he told me, “Oh, you're out of compliance." He was very friendly, but he was contrary to what he was saying to me. He made matters worse because, American Home Shield offered to replace, as long as it was under $1,000. I wasn’t looking for a replacement though. I was looking for it to be fixed, and the repair man couldn't tell me what was wrong. Neither could American Home Shield when I called them back.

We were having water leakage coming from the pipe outside. We had forgotten the maintenance that the company that fixed it a year before told us to keep up with. The same company came and the tech told us that there was a blockage in the pipe that was in the AC unit. He gave us really good tips on how to maintain it monthly so the buildup wouldn't happen going forward.

I had a claim for my stove and my dryer recently. They fixed the stove and they could not fix the dryer so they paid me if I wanted to get it on my own. It took over a week, though, because they ordered a part, which they did not get. I wish it didn't take so long but I'm good.

I am not enjoying American Home Shield’s service. I've never had a successful service call with them, but they happily take my money. My first claim with them was for some plumbing items. Without even doing any test, the plumber they chose came to his immediate expert conclusion that there was nothing that could be done about it. I spoke to somebody else, they told me that was not the case.

American Home Shield sent A-1 out and they replaced my garbage disposal. It was beyond repair.

American Home Shield understands that you're calling them because you've got a problem and they're super responsive. We've had a few plumbing issues and Van Allen Plumbing has always been the plumber that comes out, which is great. We had a leaky showerhead and Van Allen responded within 48 hours. They diagnosed the problem and repaired it quickly. Also, they had a lot of respect for the fact that they were in our house and they had no problem putting on foot covering so they're not bringing in any trash on their feet.

When we first purchased the home, they didn’t do a very good job for us with the air conditioner. It failed and their solution was not very good. We were very disappointed. Recently, we had a refrigerator that had a problem with the icemaker. Mr. Appliance's guys came and the owner called to give me the update of what was going on. He said, "I'm sorry. There's nothing that we can do to repair it. We told American Home Shield that and they'll be getting back to you." We had to buy a new refrigerator and AHS is gonna offer up some payment.

I had American Home Shield once before and didn't like it. I got it back, and now, I do like it. Recently, I had someone come out and fix a leak that I had in my faucet and he was very professional. He could have just put it back together, and it probably would have leaked again. Instead, he put in a longer piece of piping. So that way, if it becomes loose again, it won't matter because it's longer and it won't start leaking again.

When our hot water heater started leaking, I had a plumber scheduled within a day or two to come check it out, and everything was completed within a week. They did a great job.

When we first got American Home Shield, we enjoyed it. When we had a problem I put in a request, and somebody came out. It was great. Last December, we had an issue with our washing machine. Because American Home Shield couldn't find somebody to fix it, I had to go find somebody to come fix it, pay the bill then supply American Home Shield the bill so that they could pay me. It was awful. It was months and months and months. The washing machine went down in December and got it fixed now in March. It needed parts and there were issues going along with it but American Home Shield left me holding the bag. My husband feels we should dump it and try ourselves to find service people.

My toilet was leaking. Getting through to them was very easy. The contractor was very polite and knowledgeable. He knew what he was doing. AHS is a good way of having things fixed without putting out a whole lot of money. It's very helpful.

I'm very happy with American Home Shield so far. I've had to use it once, and the guy that came out was very good. My pipe was leaking, and he ended up fixing my leaking faucet as well. Everything was perfect, and he was really good about it. I was happy with him. Having a home warranty gives me peace of mind if something breaks. I had warranties on my washer and my stove for years with Sears, but I didn't have anything on any of my other appliances, like my microwave, refrigerator or even my pool.

AHS has been performing well according to the contract. They also seemed to offer broader coverage than others. Paul's Appliances Service came out and the technicians seemed very qualified. However, at times, there was a lag because of the process, which was for them to come out and assess what was needed. If they couldn't repair it, it had to be ordered, and then they had to reschedule to come out to install it. So, it was a lengthy process. There needs to be an evaluation when you request service, “Is this a real immediate need?” But submitting claims online has been very convenient for me. I’ve been happy with the service of AHS so far.

I've used American Home Shield four times throughout the years for small things, and I'm pleased with the service. Recently, I lost power to the outlets in the master and the guest bathrooms. I checked the fuse panel and didn't have any blown circuits. I called American Home Shield and they sent out an electrician. He was in here, and I followed him around then he told me about the GTI plugs. In the guest bathroom, we have a GTI plug and it wasn't tripped. He said, “You must have some more around here.” There was a GTI plug out in the garage, behind the shelf, that tripped. I didn’t even know there was a plug behind that shelf. I've had this house eight years and I’ve never had an issue then all of sudden, this happened. The fix was as simple as finding the GTI plug that tripped and resetting it.

The only problem I have is I've been paying prior to the techs coming out and it seems like every single time, AHS sends me a notice that I owe them money. Then, I would have to call in and talk to somebody but it's like talking to deaf ears. I'm the one that has to provide proof that I paid the fee, when I paid it on their website. Lately, I've just been throwing them in a pile. It gets kind of old and when I talk to people, half the time, they can't give me a straight answer. The last time I did it, I had to scrounge around and contact the contractor. I asked him to send me the bill and he sent me a copy. I had to send it to AHS after I had already paid them to avoid all this stuff.

The stove wasn't lighting, and the tech changed the igniter. He was very good, polite, and professional. I called the claim in to American Home Shield on a Friday when I did it. On Monday, they got right back to me. I had a misunderstanding at the beginning, but we straightened that out. So far, American Home Shield has been up to what they say.

I've had American Home Shield for a while. I had them with my previous house, which was five and a half years. This house, I've been here almost two years. The contractors that they have are better than the other competitors. Recently, I put a claim because the toilet was clogged. The water was going down slowly. I don't know what the plumber did, but the toilet ended up flushing slowly again. I ended up calling back Friday, which was the next day and then the next plumber, still the same company, came out that Monday and did whatever they needed to do. Since then, haven't had any problems yet. The first one did a quick resolution because it went back to the same thing within hours. But the second one did a thorough investigation.

When my HVAC unit went out, all I got from American Home Shield were emails back and forth. Nothing ever got done. I wound up having to pay for it myself out of pocket. They did reimburse me, but it was a fraction of the cost. I spent more money in five years paying them $75 a month than if I had to put the $75 a month in a bank account. When I tried to cancel it, they wouldn't let me cancel it. I still don't have it canceled. You can't do it via email. You got to try to get a person on the phone. It takes an hour to get through to a person on the phone. Then they have to transfer you here and there.

The icemaker died in my refrigerator. Submitting the claim was easy. It was a simple process. He took care of it quickly.

When my air conditioner failed, American Home Shield sent a representative from Royal Flush AC & Heating. They had to go get the parts and I had to wait four days before they would approve me getting it fixed. They approved for me to get it fixed but I found out that my air conditioner was not working again the next day. One said that it was some of the pipes had come out of the hose. They didn't put it in right. They told me the drum was dirty. I had to pay 299 for that because American Home Shield did not cover that. It was terrifying to me to even think about what happened with that because it made me very nervous. I was wondering if they were gonna fix it or if they were gonna give me a new one. It seems like they like to do the patching and pay the 125 instead of saying I need a new air conditioner.

I did a routine checkup to make sure the heating and cooling were fine. I did a claim through the American Home Shield website and it was super easy to navigate. This home warranty is user-friendly. I've used them multiple times before and it's very simple. The contractor contacted me multiple times and gave me a date, and the number of the actual person who's going to come. the contractor was very professional and they provided what they promised. I'm very satisfied.

I’m very well satisfied with American Home Shield. I have referred them to several people. The tech that came out recently was very professional. The hose that comes out of the air conditioner and goes into the wall was broken. While he was here, I had him change out the thermostat which I paid for myself.

Two toilets weren't running correctly. The tech placed a seal in one and then replaced the inside of the other one. He was able to fix things that day. With AHS, I like the convenience of knowing that I can just do the claim online and get somebody here pretty quickly. The process was quick and easy. The people who have been out are professional. They order the parts and get the problem fixed.

My client has American Home Shield as a home warranty. I purposely put my number instead of the tenant's to see when they were gonna call me, and it took nine days, and I had to call back to see what happened. We changed the plumbing company to another company. So, the other one took care of the issue which we had. I am the one who is managing it, and I told my client, "Change the home warranty. This is really bad." It takes me hours to get ahold of them.

The service has been good. My air conditioner wasn't working, and I got it fixed. The claims process was simple and fast, and when the techs came, they did their job and didn't take very long. The home warranty appears to be a good product that does what it's advertised to do. I've had three previous claims, and a couple of them were related to HVAC. It would have cost me hundreds of dollars more if I didn't have the home warranty.

There was a switch that was not working, and after the guy came, he told me it was not set up at all. It was not covered by the insurance, and I had to pay more than $300. That is costly, but the problem got solved and that's key. Having American Home Shield is helpful. Sometimes it's a little costly, but the outcome is good.

I had a spoon in my garbage disposal and didn't know it flipped it on and it broke. The guy came out within the next couple of days and took it completely apart. He saw what was wrong and said I need a new one. It was a Tuesday when he came and he said he wouldn't get a replacement until the weekend, which was fine as long as the water will drain out. But he called me Thursday morning and said he had a replacement. He asked if I was home and he came and installed it. It was a great experience.

Everything would come on in the microwave except for the actual microwave. I put in a claim and that same day, somebody was assigned. The guy came within three days and replaced a component of the door that had gone out. My dad said the guy was polite.

My recent claim with AHS was for my refrigerator. On the top, it was freezing and it wasn't getting as cold as it should have been. The next day, the techs came. It was wonderful. Everything is working perfectly now. Having AHS is money-saving. Even though you're paying by the month, some of those repairs are really costly. They were also fast and professional. Somebody even video called then got everything that was going on before they submitted it to the technician.

The shower upstairs was clogged up. It didn't drain. First, I did a claim to American Home Shield online. When Discount called me, they told me that I had set it up wrong because I put a leak, but I put the drain. So then, I had to call in to American Home Shield because Discount said they couldn't do drainage for the bathroom if it was not a leak. So, I had to change the order.

I had some issues with my AC and it was a bit long process. The most expensive part of the unit needed to be replaced and they hemmed hawed around trying to figure out whether they were gonna approve it or not. It was August in Texas without an AC for a month and it was horrible. They finally agreed to pay for the compressor and it got fixed. But not too long after that, I got something in the mail saying that they decided that they weren't going to cover it. I never heard anything back from them. That was really frustrating. Every year with the AC is very frustrating to try to deal with them because they would cover some parts and not other parts. That's kind of been a theme.

Over time, American Home Shield has really gotten a whole lot more expensive than it used to be. But makes good sense because eventually stuff breaks and you got to get it replaced. Then, if you try to book your claim online, it throws your appointment way out. But if you call, it can get scheduled more quickly but it’s very hard to understand the people.

American Home Shield sent ABNation for my pool pump. It was leaking, and they found a way to fix it quickly within 24 hours. They were here within two days of me doing the claim. They did a great job. As far as keeping AHS, I like that I don't have to do the research on technicians. I like just being able to file a claim and they send me the right person. I also like that everything is online. All the information is right there on their website. Other places are not like that.

The garage door opener was not working so AHS sent Colorado Overhead. They examined what was wrong and then they had to order the part. They came back the next week and fixed the system. I love AHS. They've kept their word and sent very good technicians who were very knowledgeable. They let me know the $100 service call fee upfront. I enjoy working with them.

It's been a good experience so far with AHS. It's very useful for me being a first-time homeowner. I was having issues with my heating system and the techs solved the problem.

I initiated a claim for the water heater through the website and then I called once I got the number. Then I followed up with the vendor as to when they were coming. Initially, they have scheduled on Saturday, but that came up with additional charges. I said I'm okay to have it on Monday, so then they said on Monday. The service was pretty quick. The two guys that came up were very good. Everything has been okay since then. I'm very satisfied with the service.

So far, American Home Shield's response time for getting service out and then fixing all our issues has been good. United Air Temp was really good with their response time and the follow-up and the customer service that they provided. We've had American Home Shield for several years now. So we were very comfortable with them in providing the service. They give us better coverage. This is coverage that a lot of home insurance companies don't have. So that's very less hassle for us to look elsewhere to other companies. What American Home Shield offers align with our needs.

It took a little bit longer than I anticipated to resolve my issue. I had a claim for the dishwasher and we had somebody come out. They ordered parts and had that person come back and install the parts. But the dishwasher kept doing the same thing. AHS pushed it to a new third-party company. The tech came out and that particular person did make a mistake. I had some water leakage that didn't do any damage, but it was very shocking to me. On the fourth visit, they sent out the supervisor of the third person and he resolved it. He found the issue right away and fixed it. All is well. Also, AHS's customer service is really good. Their representatives are very detailed, accommodating, helpful, and professional.

The sink in the kitchen was backed up and started leaking all over the floor. It happened on a Saturday and we put the order in with AHS on Sunday. The contractor was out here that Monday and they took care of the problem.

We had a service for the AC unit recently and the tech was informative and polite. We like AHS's service, so far.

There was a drip in the shower, which ended up stopping. I did a claim to American Home Shield. There was something else on the ticket, too, in the other bathroom, but I never heard back. The plumber who came said that they would be contacting me, but they didn’t. The communication with the plumber when they came was off originally. That was a little challenging, but other than that, the service was pretty good.

I did a claim to American Home Shield for an air conditioning and heating issue. Piedmont did a good job. They came out, got the parts, came back and fixed the stuff up.

Sears came out for our dishwasher. It would run then quit. And sometimes, when it did go through the cycle, you open up the door, the dishes are all wet and not very clean. The computer and the control panel were not speaking to each other. When the contractor came out, when they reviewed it, the first guy that came just ordered the brain box. The second guy came and he was more familiar with dishwashers. He said, “Well, your control panel here is bad also. I’m not gonna put the one in without putting the other one in.” We had personnel in the house before we did that did a poor job of putting the screws back in. He said, “I won't do it unless I do it right.” So, he came back a couple of weeks later. And all the parts that he needed were sent to us. He was there for a half-hour and he was done. And the dishwasher has been working perfectly. I'm very happy with American Home Shield and I have no intentions of going any place else.

I'm very happy with AHS. It's perfect. The techs came to fix my garage opener recently and they did very good work. They changed the belt and now, it's perfect.

The AC was not working. American Home Shield's claims process for it was very smooth. The tech was so knowledgeable and very punctual. I was happy with the experience. Until now, AHS is very useful.

American Home Shield sent Path Appliance and they repaired my dishwasher. They ordered a part, and then the tech came back about a week later. He fixed it and now, it works fine. I was pleased with that. Overall, American Home Shield did everything they were supposed to do. They're really good at what they do that's why I stayed with them.

I had an issue with the compressor of the AC. I did a claim online and it only took a few minutes to do. Then I had to call AHS but it wasn't too long either. The response time from Doctor Cool was pretty quick. They were very friendly. They were very kind to even tell me what was really going on and what they did up there to kind of have an idea of what the process or the problem was. I got my issue resolved. The tech even told me about the fact that the AC unit was a little bit older. It might be in my ideal situation to either upgrade or just keep an eye on it. He told me that there might be a future problem, but it's something that's simple that I could do. So he was looking out for me. I really appreciated the little extra tip.

American Home Shield has been very effective at getting contractors out and getting things done. My air conditioning unit froze over, thawed out and then spilled over. The timeframe was very good and the contractor was very effective. They came out the next day after AHS called, and they realized it wasn't a plumbing issue. So, they referred my claim to the air conditioning people who came out the following day, which helped us immensely.

I don't need to worry about my appliances breaking because if they do, AHS covers it. Although I had a situation with my refrigerator and it took a very long time to resolve. There was a language barrier when dealing with the customer service reps. But the techs were fine and they resolved the issue.

My recent claim with ACT Appliance was wonderful. That was very fast. I had done something to my filter when I changed it, and it wasn't working. My son-in-law came over and he said he thought the thing that resets the new filter wasn't working. So, I had to call American Home Shield. The tech came out and worked with it for a while. He was a very nice gentleman. I had a new filter, and he said, “Let me try that.” He put the new filter and it worked beautifully. They took the money on my Venmo. It’s very easy to pay. So, I was very happy with that.

The plumbing had a leak that was flooding the area under the sink and the faucet's handle broke off. The plumber sent did a good job. He was very friendly. Having American Home Shield, there is convenience to call to get things fixed and assurance knowing that it won't be terribly expensive. The co-pay could be lower though.

I requested two services and those are very minimal. It took the contractor less than five minutes to fix the job. But overall, the call response was awesome. I was impressed. One problem was with the dishwasher. It was something that was stuck in it. So, the tech just cleared it out and helped us understand how to clear it in the future. In that way, it helped to understand a bit of dynamics of how to take care of the things ourselves rather than inviting every time a new repairman.

A tech came out for our claim and was supposed to have been with appliances. I paid $100 when American Home Shield sent someone out. It turned out the issue was not my washing machine so a plumber was sent out. The plumber came out unequipped and he ran something down the drain trying to unstop it. But it wasn't the right one. He was gonna have to send another plumber back, which never showed up. He was supposed to have replaced the garbage disposal. He said it was filled up with something. That was on a Friday. On Monday, I called and nobody showed up. I was very displeased with them. I couldn’t even wash my clothes until they resolved my problem.

American Home Shield has been pretty good so far. I just recently had a problem that they rectified. So, I'm satisfied with it so far. The techs were good. They pretty much stuck to their schedule. They kept their word on when they were coming over. They turned out to be dependable and knowledgeable.

A contractor had to come out once before and my heating unit quit working again. The techs they sent were very informative. They let us know what was going on. Whoever fixed the unit before didn't know what they were doing and didn't secure it enough. So every time it went on, it vibrated and broke off. AHS was good. We got our issue fixed and it's great.

I had the previous owners of this house roll their American Home Shield warranty over to me. They had an older 1920 style boiler downstairs, and I wanted that covered. So they covered that and also the pipe. With the boiler, it makes me feel a little more secure to think if anything happens, it would be a big deal. I just had to have them come and fix a couple of things. So, it was great. I've used them throughout for plumbing and stuff too. But this last plumbing issue I had, it was really great to have them. The plumber that did come was really efficient and knew what he was doing.

The hot water heater was leaking. I contacted American Home Shield by phone to let them know. It was a 10-day wait for someone to be out here, but it was still a timely manner. They replaced the water heater. I'm satisfied.

My garbage disposal wasn't draining, and it was backed up and starting to smell. The tech came out, was on time and got it repaired relatively quick. It started leaking, and he said that I needed a new one. American Home Shield gave me 200 and some dollars and I went on, got it done and the new garbage disposal started working right away. Everything went good. I had AC and heat issues before as well, and AHS's customer support was good. It was really easy to follow.

I call American Home Shield when I submit my claims and I've never had a problem. In the past, we had an option to choose somebody. But in my claim for the garbage disposal and a toilet that we couldn't get to work, they just told us who was gonna be coming out and that the guy has my number and would be contacting me. But we haven't had any complaints with the contractors. We love AHS and we recommended them to our neighbor the week before and they called them and got a contract with them.

The people that came out through American Home Shield were good. They had to replace my gas stove. They brought it last week, but they were having trouble finding somebody to connect the gas. The line is already there, they just have to connect it, and that’s what they're coming back for today. I didn’t get the stove that I wanted. I thought I was getting a convection oven but they didn't have any that were in stainless. I got the other features that my gas stove had, but it does not have a convection oven.

We had a storm. First, it started with the breaker and then it started blowing the GFI in the garage. It was fairly easy when I submitted a claim online with AHS. Four days later, the tech came out, which was quick. It was seamless. When the tech got there, everything was working fine. But he pointed out a few things. He ended up being correct. So, it was a good experience. He wasn't able to fix it because it wasn't part of the slab. But he was able to give me some options that I could do to get it taken care of. Everything's good now.

The refrigerator door was sagging and I couldn't close it. There was a gap also where it wasn't sealing correctly ‘cause it was cockeyed. That claim was on a Monday and the first vendor couldn't show up until Friday. They sent another vendor who couldn't come 'til Sunday. So I called American Home Shield and said, “Can you give me a different vendor now?” And that vendor came the next day, and he fixed it.

The fan that was installed by the previous owners burned out. I called Home Shield and they immediately sent somebody out. It was like the next day, I had someone out here, which was surprising. Then it was determined it was burned up. They didn't have a fan in their truck that was equal to the one I had. They said, "We'll give you like a $70 buyout for the fan, and then you can go purchase your own." That was exactly what I did. I haven't called Home Shield yet because I haven't had time, but I'm supposed to get like a $70 buyout for that fan.

My faucet was leaking. The techs had to replace the handle. They just had a hard time with that because they had to take the handle off to get to the faucet. So they had to do some cutting and there's a nut or something to take off. But the replacement wasn't installed properly. Now, there's an aesthetic issue. Other than that, AHS is definitely worth having. It's better to pay that $100 deductible than to pay a couple of thousand to get something fixed.

My blower motor was making a noise when the HVAC unit started up. The contractor worked around with me. They had to order a part and it came a couple of days later. Then, they came back. It was awesome and I would recommend them. They were 100% great. AHS has been awesome. So far, the first claim was easy. The second one we've had, it's been troubling. The plumbers two weeks ago said they'd be back in a couple of days but they haven't shown back up or called. Every time I call them, they say it's just processing. But it's not American Home Shield, it's the contractor. AHS is worth it so far.

My garbage disposal was leaking, and it was replaced because of a crack that it had. Keilly's Plumbing also fixed the tubing so it would fit under the sink. Overall, I've had a good experience with American Home Shield, and I would highly recommend them. I like that whenever they come out, they take care of the issue. The subcontractors that they work with always seem to be pretty good.

Two weeks ago, I used American Home Shield's services and the experience was great. The claim was for my garbage disposal. I went on the website to submit the claim and they sent me a link. When I clicked on the link, it took me to a video where I can troubleshoot my issue before submitting a claim. If I wasn't able to troubleshoot it on my own, then I would submit the claim. So, I went ahead and submitted the claim because I couldn't resolve the issue on my own. Within two days, a technician was out here to fix the issue. He was professional and quick and he was able to tell me what the issue was that was causing the issue with my garbage disposal not working and what to do the next time should I have the same problem.

I was very hesitant to sign up for American Home Shield because I thought everything is so old and they are not gonna cover things or it's going to be prorated. But that wasn't the case. When my furnace went out within a few months of getting the insurance protection, I sent in a claim. Everything went just as they said it would. They sent out a person that could deal with the problem and did an assessment. He said the furnace had to be replaced as it could not be repaired. American Home Shield paid 60% of the cost. I knew that there was a cap, so that didn't bother me. My payment is $53 a month and the cost of this furnace was at least $3,500 that they paid for. I had my furnace replaced and there was no problem.

Some services of American Home Shield are done well. I recently used them for my washing machine and the customer service rep was excellent. She was true to her word and she got me the contractor that I requested. She called back to confirm it. It was a delight to have that experience. The contractor did a great job. I've had them before and I knew that they would assess the problem accurately.

I have mixed emotions about American Home Shield. The last transaction that I had was for my microwave, and they ended up buying that out. They're going to replace it but that's been over a month ago, and I still don't have a microwave. I think it takes too long. You never get to talk to anybody in the United States, and they always tell you that they're going to address your issues, and then they never do. Also, I would like to see them stop raising their rates. I literally was going to cancel my service with them this year and they ended up giving me a little incentive to stay. If they continue raising their rates, I am likely going to go somewhere else.

Our furnace wouldn't kick on and off without us turning it on and off. The tech came out the next day and replaced some kind of tube. Our claims experiences recently have been fine but there were a couple of times several years ago where it was not great. There were some things that were not covered or they kept repairing until it was dead.

There is one contractor with AHS "AT Appliances" whom I review in yelp by providing the pictures and facts. My 7 years old front loading Samsung washer started shaking because its Spider and Drum (made of iron) broke in 2019. They said I damaged it by overloading and AHS denied my claim. After struggling with AHS, they offered me the another contractor with second opinion. He opened the washer and shown me stating that the spider is damaged because of corrosion, normal wear and tear resulting in normal rusting and weakening of the attachment. The washer part (Spider and Drum) which got corroded and broke due to aging over the use of the last 7 years. This can be used for the review. This was absolutely not a case of overloading like AT Appliance and AHS authorization officer accused me of.

The dishwasher wouldn't drain and I tried to submit a claim to American Home Shield through the computer but it wouldn’t work. So, I did it over the phone. And if I tried to call the company name that they gave me, all I got was a constant busy signal, so I couldn't do anything about it. The repair guy was okay. I had a garbage disposal installed and whoever installed it didn't take the plug out so the dishwasher could drain. So, I paid $125 for nothing. I asked if I could get a refund and the guy said no because he had to come out. But that was fine, it wasn't his fault. The person who put the disposal didn't do what they were supposed to.

I always contact American Home Shield by phone and this time around, they were very responsive. When I was very frustrated and very angry, I spoke with a woman who calmly explained what they could do, and I felt reassured that this time it was gonna get resolved. I had something going wrong with the heater portion of my HVAC unit and American Home Shield had sent out several different companies to address this problem, and it was never resolved. I was very frustrated with them and I told them that I wasn't gonna pay any more for American Home Shield, and I thought that it was a big rip-off. They apologized. They wanted to make it right, so they hooked me up with the Pearsons in my area.

When my husband was in the garage, he noticed the water was coming down through the board and everything from the top of the garage. Then we went to the kitchen and we opened the bottom of the kitchen cabinet and saw water leaking. So I called American Home Shield and talked to a young lady named Sophie. She did the claim and gave me the claim number. Then she told me the company would be Draingo. So I waited until later that evening because I thought somebody was gonna call me to come out. But no one came. I called Draingo and got their voicemail that their office was closed. It was a Saturday evening and they had closed at 2:00.

I can reach out to American Home Shield at any time. But the folks I get on the phone are not always the most knowledgeable. The last claim I submitted I did online. Usually, I get a response back within 24 hours if I call and the lines busy, or I ask them to put me in a queue. But lately, I've been doing online.

The town we live in is pretty small, so sometimes American Home Shield has to have somebody come in from the Dallas-Fort Worth Area. So, it's a little bit harder scheduling them. But other than that, they usually get somebody ina nd for the most part, it's been a good result. We have had a few times where the person comes out and doesn't fix the problem, and they have to send somebody else. But for the most part, we've been pleased with their service.

I appreciated that American Home Shield’s policy stated how easy it was to put a service request, how quickly the policy kicked in and the coverage that would be had under the policy itself. The service is going great. We did a request and it was timely, and they fixed the problem. So, I’m very pleased with it. There was a little bit of a clog in our pipe itself, which turned out to be a little bit of grease that was in the pipe. The contractor called with updates and they put me at the top of their list of their next available appointment. It was great.

I had old seals replaced, and everything went fine. The plumber was pretty prompt in responding as well as very professional and friendly. Generally, American Home Shield has been good.

Every time I need American Home Shield's services, the people they send out are very good. I recently had claims for the stove and the dryer and I had no problems with the process. The techs sent out were very professional and clean. They took care of the problems and I was very pleased. I have confidence that if something goes wrong, I have AHS to fix it.

The timer on my dryer's knob broke off and my dishwasher wouldn't suck the water out. I filed a claim with AHS and a tech came out within three days. The repair was completed on time as she said it would be. So far, American Home Shield has done everything that they have said they would do, and on time.

When I need a technician to come out, I just call American Home Shield and they find one to come work on the issue. The pump went out and the tech was out the next day. He was good. He told me that the guy who replaced it when I had it fixed before left it loose and it short-circuited.

We do the claims online and it doesn't work. Though this last claim, it worked only because of Sears. That claim wasn't bad and now that I know that Sears had the appliance serviced, I might just go to Sears directly and bypass my warranty. Then eventually, I'll get rid of it. My experience with the plumber was not good. He cancelled the service but he never let me know he cancelled. So I haven't had the issue serviced since August.

My experience has been pretty good. Most of the contractors and vendors that have come out have been great. We haven't really had any problems with American Home Shield itself so we've used them for two houses now. For this house, we used the home warranty mostly for small things. But at our last house, we got half of our air conditioning system replaced and I ended up saving $900.

It was multiple problems that the tech was good enough to figure out. I had a washing machine that was leaking water onto the floor. So I thought, I had a repair done just a month before, and they came out and put in a new rubber seal. And it looked like it took care of it. A month later, I did some laundry loads and I had a problem. But while he was there saying, "Well, yeah, dirt gets in that seal and they can cause a leak" and he was going through the motions with the washing machine and it overflowed from the discharge tube. So, I had a plumbing issue. We discovered once it slow to respond to when it was pumping out the water, and it would spill on the floor, and it showed up in the front of my door, streaking it to the washing machine. But he was good about talking about what happened.

My microwave stopped heating. They came out, it cost $75, fixed it. Two months later, it stopped heating. I called, they came out and they fixed it. Two months later, it stopped heating. I called, they came out, they fixed it. The fourth time this happened, I called and complained, and said it was ridiculous. 75 times 4, that's $300 out of my pocket. This thing's not even worth $300. Then they had me fill out some information and replaced the microwave. I loved the last tech that was there. He was very thorough and really took his time. He didn't jump to any conclusions. He examined and did testing. He was much better than the others. But I'm totally unhappy with AHS because they should have recognized the microwave should have been replaced at least on the second visit, not four visits.

Customer support responds accordingly. When I submit a ticket, a technician is usually out within 48 hours. My garage door wasn't responding to the remote. The techs were okay and they did a bit of troubleshooting to see what was going on. Eventually, they realized it was a frequency issue and they would have to replace the entire garage door opener system.

The toilet was was running continuously, and On The Mark came out, did something to it with the seal, and left. The repair guy did everything that he needed to get done, and he was very professional. Everything was handled in a timely fashion. However, a few hours after, the noise came back. It was the same gurgling and the toilet was running again. I called back then they scheduled an appointment and came back out. This time, the repair guy did something else and he was able to solve the problem. He also gave me some recommendations as to try to maintain it and I haven't heard a noise out of the toilet since.

American Home Shield is easy to get ahold of. I make a request and the repairman comes out. I have it on my home, my main home and on my mother-in-law's condo, and it's working perfectly. My microwave stopped heating any food or liquids and the contractor came out and did the initial assessment. They determined that there were parts needed and they ordered them. The parts came within a week and they were back on the 12th day, and installed them. The microwave is working perfectly now. The contractors have been great. I've been using Bay to Bay since I got American Home Shield here. There was a claim on plumbing for my mother-in-law's condo and the service was very prompt. I'm very pleased with the work, which is why I still have AHS. I'm a retired Marine so all of my friends are retired military and most of them have American Home Shield. They should keep up the good work.

Recently, our toilet kept flushing. I put in the request through AHS and was notified immediately who was going to do it. They called, scheduled it and showed up on time, and my wife was there. The plumber went in the bathroom, did a little something, and fixed it. We've used American Home Shield twice now, and it was the exact same experience for both things. So far, the repair people have been great, and the claim process seems easy. It's convenient paying 75 bucks then somebody comes to look at our stuff.

It was very convenient using AHS and they got me a good vendor. It was good and fast. I had an oven claim and Precision Appliance Repair was the contractor. They called me while I was in the airport and I didn't pick up but I was able to get it scheduled via text message since I didn't really want to take the call right then. The scheduling was quick and the guy showed up and fixed the oven real quick. It was great.

I have an ongoing problem with the toilets in my house. The same problem keeps happening after a few months. They're not older toilets and just expensive ones. This is the third time a plumber has come out from American Home Shield to try to fix the problem. Plumbing Works has come out a couple of times and one of them said, "These are very expensive toilets but they really don't work very long. You're better off, seriously, in the future, buying a less expensive toilet.” These were here when I bought the house and they were only a couple of years old. The plumbers were out last week and they were super nice people. They fixed the problem and they had the supplies on hand. They didn't have to come back.

AHS is a good company. I like them. Their technicians are great. They show up on time. They don't call and reschedule. However, they need some call centers in the United States where you can understand the translation. A lot of the people in the Philippines, I have a really hard time with their accent. Otherwise, their customer service is good.

In my houses in Vegas, American Home Shield is doing a great job. I thought it's gonna be like Vegas, so I took them here but over here, I am not satisfied at all. I called because my microwave didn't work and my countertop gas broke a little bit. I also called for my washing machine. They told me a plumber would come. He came and fixed it. The washing machine doesn't have any more leaking. The microwave worked when the technician came. But after twice that I tried to use it, it didn't work again. For the countertop, he told me after 10 days I was gonna get the new one that he ordered. I called American Home Shield and they told me they were not covering it after I waited 10 days. I didn't understand why I needed to wait then they told me that it was not gonna come. The guy on the phone told me, "If you want, we can send a second opinion, but you need to pay another 100 bucks for it."

We thought that there was a stoppage or some sort of blockage in the main line coming out of the house. We submitted the claim online but I almost needed to make an emergency request and I couldn't figure out how to do it. Other than that, the website is really user-friendly. I got the contractor's name and number when they were assigned and I called them right away because I needed them to come out fast. The plumber came out to check it out and he was on time. He couldn't see the main blockage and he explained everything that was going on. He ran it all the way out to the drive where the city line came in and then closed everything back up. He was really informative.

My washing machine was broken. I called American Home Shield. Then they contacted me to arrange a time where we could, over the internet, have a video consultation. It was a little clumsy and time-consuming. But ultimately, it worked and they were able to record exactly what was going wrong with the washing machine. The techs were very quick which was great. It didn't seem as though the video recording that had been done before was very detailed. They still needed to see it with their own eyes.

I almost canceled on American Home Shield back in October because it took so long to get our dryer fixed and our hot water heater replaced. It was frustrating because we had the parts and just because AHS was working with one installer, our dryer sat there and we had no dryer for two and a half weeks. The guy said it was easy and all he had to do was pop it in. If he had the piece, he could do it. So, I kept trying to call. I asked if could not go with someone else and get this done. And we weren't able to. So, I had to borrow other people's dryers. Neither of our things were totally dead yet so we were able to use our old. But with my stove, I had to do the legwork for them to get someone to install.

AHS is very bad company, don't waste your money with them. They are cheating the customers along with their contractors by denying all the coverages. Don't go with them, instead save that money every month and use for any unexpected things comes up. AHS will deny most of the big things in your home like AC, Water heater etc. since they are expensive and find all excuses to deny the coverage. Don't waste your money with AHS.

We called American Home Shield about ducting. We didn't know there was going to be a more major issue. We thought we had holes in the ducting and air was coming through cold. We wanted to have somebody check it out. American Home Shield scheduled a time to have somebody come out and put in something. Normally, smaller repairs are $100 and somebody shows up and fixes it. It takes you four weeks to get it done. In this case, American Home Shield was obligated to replace a heating unit and an air conditioner and they were timely in responding. They then referred to a section in the contract that said there are certain items that are not covered. Their process of doing so was alarming. We already knew what they were saying. We knew the contract and it's pretty spelled out.