American Home Shield Reviews

Our unit was not cooling so we called in claim with American Home Shield. They were very kind and the technicians very responsive. They came out right away. Everything is now functioning better than we can imagine.

My freezer stopped working. Whatever the part was in the back of the machine, the tech had to use a heat gun to take all the ice away first. That took a period of time. But other than that, he was great. He had everything he needed.

We are enjoying American Home Shield. I am a real estate agent and I had never used it before for myself but I referred it a lot to my clients. So, it's good for me to be seeing how the services work. And overall, it's been good. The start was bad because I had a dishwasher that wasn't working and AHS told me that they could have somebody out in two weeks. But I will not let them have Sears because Sears is not good. They would call me the day that they were coming and say they were pushing me out another week and a half. So, there was just some weirdness going on. It took a month to get an appointment.

The AC didn't work. American Home Shield told me to call the contracted company. So I called them right away and they came out the next day and fixed the problem. They did a good job.

We had signed up for an annual inspection by another company and they said our air conditioning needed a bunch of work. We checked with AHS and they sent out Royal Flush who said the AC doesn't need a bunch of work. It was a very good experience and I felt very comfortable with the contractor.

The top element in the oven wasn't working. It was good with Appalachian Appliance Repair, the contractor, and they fixed it. It's been good with AHS so far.

American Home Shield assigned Hotshot for the washing machine. I called because the washing machine was banging. It was knocking violently. They came out and they said something was wrong with something underneath. So, they had to order a part. Then they came back the next day and supposedly fixed it. I used it a couple of days later and then it began leaking. So, I called them again, and said, “Now, it’s leaking.” They came back and said something was stuck and broken somewhere, and they needed to order another part. They did that and then they came back. A couple of days after that, I did some clothes and it didn't seem like anything was wrong. But then just recently, it's banging again. So, whatever they did didn't fix the problem. So, now I was about to call again.

Having AHS saves money. The average contractor charges $75 just to show up to tell you what's wrong. Also, the process of putting in a claim is pretty swift. True Vine Appliance came out for a most recent claim. They were really cordial and they answered any questions that I asked.

The hot water wasn’t lasting like it should and we figured it was the hot water heater. We called American Home Shield and told them we needed to get somebody to come and look at it. The contractor called and we scheduled, and it seemed like there was a mix-up in the scheduling. But we got it straightened out. The guy who came was awesome. He found the problem within two minutes of being there. He said that somebody had manually turned the heater knob down on the water heater. There was no way that somebody could do that manually. We came to find out that we had forgotten that the week before, we had a baby shower for my niece and one of my grandchildren were down there playing, and he turned the knob down. So, we had to pay a $100 deductible to have somebody come out and tell us to just turn the knob. But we were glad that that’s all it was. 100 bucks is 100 bucks but at least there was no harm done.

The contractor that came out was very proficient. Submitting the claim was easy and fantastic. It's been a very pleasant experience.

American Home Shield is okay. Sometimes, they seem to hire low-end contractors. Other times, they seem to hire great contractors. It just depends on the time of the day. The not-so-good ones are the ones that are in it for the money. They rush from job to job. If they can't figure it out within the first 10 minutes, they leave without saying anything. So then, I'm having to call American Home Shield saying, "The guy just left. Didn't tell me anything, didn't say he was coming back." They have to go and call the contractor to find out what's going on. That can take hours to get a response.

The heating was coming on, but it wasn't getting hot. I called AHS and they sent somebody that was closed for the weekend. I called back and they assigned Rush Heating and Cooling. The tech called that day and came out the next day. He did an excellent job. Now, I have a garage problem and AHS gave it to a guy that doesn’t do garages. I reached out and they supposedly had sent an electrician but I haven't heard from anybody. This has been going on for the second week.

Everything went like it was supposed to. We were satisfied with the experience. Looking through the different kinds of offers however, it was kind of confusing. But for the rest of it, it was mostly smooth. AHS is worth it and we've recommended it to other people.

The repair guy from Crites Heating told me there were wires burning and unplugged the microwave. He said that they were gonna get me a new microwave. I have to call them back and give them the dimensions because they never came back out to replace the microwave.

I've been with AHS going on three years. They're good people to deal with. I own a home, and when stuff breaks and they couldn’t fix it, they replace it. I always get it through them so if it breaks again, it's their product. Every time I called them, they always were there. I never had any problem with techs not coming. I'm really pleased with them. They go out of their way and beyond. I'm glad I got them.

American Home Shield is an excellent company. I have three different homes with them. When the policy expired, we went with a cheaper home warranty but ended up canceling and going back to American Home Shield. We like their service. They're easy to work with. They follow through and keep you up to date. The dishwasher was the last claim and they are fixing it. The contractors are wonderful.

I like that American Home Shield is available for certain things. But I don't like that when you do need to repair certain items, sometimes it takes three or four attempts for them to come out and fix it. They always gotta order the part. It's like they never have parts. That's why I'm thinking about canceling. When the sink was clogged, it was an easy claim because all the tech had to do was unclog a drain and he didn't need a special part.

I recently did a claim to American Home Shield on my air conditioning unit. In the winter, the heat goes out, and in the summer, the air goes out. We're dealing with that $100 every time. With the latest two AHS representatives, I got timely, expedient, good, and courteous service. It's a comfort knowing that someone can respond to the big ticket items.

I could barely understand the phone people whenever I call American Home Shield. That's been the only problem I've had every time I've had to call and make a claim for something. I'm not comfortable doing the claim online because sometimes it doesn't have a field or option for me to add what I need. So, I'd rather call where I can talk with someone. But even talking with the representatives that I can barely understand, they're still extremely professional, nice, and courteous.

A friend of mine recommended AHS to me and it's been peace of mind when things break down. Recently, a pipe underneath the sink came loose. It was a whole two weeks before a plumber came and I had a bucket under there for a couple of weeks. But the guy was very knowledgeable. He showed me some things under there that was going on and that may have caused it, how some are loose. There were some things hanging under there that I didn’t need. He helped me and I ordered the part that he said I needed. It worked after we got the new part under there.

My heat went out and Sloan Heating & Air came out and fixed it. It was pretty quick. But with the oven claim I had, it took the contractor almost two months to get it fixed. They kept saying it was because they couldn't get the part. But I stayed in touch with them and they were quick to respond to me about what the issue was and what the problem was. Then, when they got the part, they fixed the oven pretty quickly.

The dishwasher was backing up and the service was fast. But I don't know if I really care for that $100 upfront thing.

When my AC quit blowing out cold air, A-US Air came out and said it was out at the outdoor compressor unit. They said a pipe had ruptured and there was no coolant in it. They replaced the pipe and the coolant then about 10 days later, it quit working again. I had to have them come back out the second time and went more than seven days with no AC. The temperature later in the day was 89 degrees in my house so that was kind of rough.

I manage a rental property from out of state and I was told by our pool service provider that there was a leak at the pump. When American Home Shield sent the pool service repair, they determined that it was simply the housing parts that needed to be tightened to the motor. So, it was a situation where it just needed to be tightened, and then that stopped the leaking.

I'm enjoying American Home Shield's service. Every time I input a claim about anything that was going on in my home, my claims have been resolved within two weeks max. I recently had a plumbing issue. When I initially scheduled for that service, a few weeks later, unfortunately, my entire household came down with COVID. I was able to call DMV Plumbing and let them know like, "Hey, I don't think you ought to come. We're just dealing with this." They were like, "Fine. Just call us back when you all are back in good health." I did that almost a month later and they came out the next day. So, it was a really great experience.

It's very good to have AHS to cover all the issues coming to our house. The water heater burst and they replaced it for me. That process was good. I had to pay $800 out of pocket but I did some negotiation with them and they ended up paying $500.

The service call I had was a great experience but AHS should be more specific about what's covered and what's not. When I initially contracted with them, it was an advertisement for this list of things that the insurance will cover. But when you read the fine print, they don't cover certain things so it's kind of misleading. And you don't have access to the fine print. You have to search for it. I only picked up AHS because my mortgage company had some kind of collaboration with them for their clients for a year. I'll drop it after that.

The last call was good. But two calls back, when a guy came to do a servicing, he did nothing. He said the claim was not covered. I paid $100 and I’m paying monthly. I called American Home Shield. They said they would not charge me for the next month and the next time I call for service, they would not charge me $100. I thanked them and stayed with the service. After a few weeks, I had an issue with my heating. They told me I owed $100. Because of this reason, I could not open the case. I called American Home Shield and asked them why were they charging me $400. They said they would take care of it.

I've had some ups and downs with the claims process. Every time I would call, they would tell me I didn't have a policy and I'd go through the whole thing. Then they’d put me on hold and then come back and say, “Okay, you do have a policy.” If they just spent a minute longer thinking about it or looking at the notes, they would have figured it out instead of just jumping to, “You don't have a policy.” That has happened several times and it was very frustrating being put on hold and transferred and being told I didn't have a policy. My most recent claim was for the refrigerator, which they decided to replace. It was a little bit difficult for a while but it ended up working out. It took about a month and then a few weeks later, I got a check.

I emailed American Home Shield that my heater quit working. The contractor had to order a part and come back. They temporarily fixed it. Then they came back and put the part in. We've had no problems with it since. They were very professional and nice people.

American Home Shield has always been able to help resolve all the issues that have come up with any of our appliances. The water dispenser stopped making water and ice in the refrigerator. Doing the claim was easy. They sent me the name of the person who was coming out, what day he would be here, the company that he was from, and their phone number. I had to call them and make sure the day was good for me. The person was very polite and quick, and he cleaned up after himself. He took some parts off of the refrigerator, and then he tried to make it work. Then he had a part in his truck and he went out and got it. When he put that back on, everything worked.

The AC unit wasn’t cooling upstairs and it took me forever to reach the contractors. But the people who came out were great. They were professional and nice. It was just the rest of the office that I wish would have been more informative and answered my calls.

We had a bathroom pipe leak and it went through the walls. The plumbers came out and cut the wall behind my water heater. Then, Peterson Drywall came and patched the wall. It took a week and a half, which met my expectations.

I used American Home Shield for something that I could have done myself. I spent $75 for a repairman to come out and just hit a reset button. I was kind of a little ticked off about that, but I didn't know. But for their service, they were prompt and took care of the problem very quickly. The repairman was thorough. He explained everything and showed me what he had to do if I ever had to do it myself.

I didn't like one of the contractors that American Home Shield sent out but it got resolved. I just wanted a second opinion on something and I got it from another contractor in the same field. And my problems were taken care of satisfactorily. However, AHS charged me two deductibles. They said they wouldn't charge the second one if the second contractor came up with a different diagnosis, which was the case. So, I intend to call them on that and ask them if they have removed the charges. I didn't see them removed on my last credit card statement. I've never had a problem with AHS before and I don't consider this a problem yet, only if they didn't refund the second deductible that I paid for the same thing.

My water heater wasn't working. The pilot wouldn't stay lit. Royal Plumbing came out and I liked the guys, but there’s a huge disconnect between the dispatch and the actual work to be done because no one talks to anybody. It caused about an hour delay and they showed the wrong parts the first time. Also, Home Shield pays for the water heater, but they don't pay for really anything else. We needed a gas line and a shut-off valve and we had to pay for that. Then there was something else that needed to be done and they couldn't do it because it wasn't on the work order. We wanted it vented out a different way and they wouldn't do it. We went back and forth about it. It was ridiculous.

The garbage disposal was not operating and I did the online claim submission, and then American Home Shield assigned that specific company to go out there. It was incredibly easy to navigate the website. I love the service. The tech that came out was very, very helpful. He explained everything in detail. There was something that was clogging up the garbage disposal. So he took the time to really look into it and identified the problem and fixed it.

The AC would turn on if I put it on On. But if I put it on Auto, it didn't do anything. So, it was the thermostat that was broken. I did an online claim and American Home Shield's website was easy to use. You just click what you need. The guy who came out was knowledgeable, really nice, and made sure I understood what was going on. He checked the issue and kind of told me what he was doing along the way. I got a new thermostat. I just needed another new one because it works, but the numbers are digital, and they're faded out. I would call Heritage later.

What I like about AHS is that if something is to go wrong and it can’t be fixed or replaced, they normally will go ahead and replace it without having their clients come up with any money. Another thing I like is I don’t have to find my own contractor, they send someone out. Recently, the sink in my basement was leaking. The plumber fixed it in 10 minutes and it's been working ever since.

I'm not enjoying Home Shield because my leak has not been fixed. A leak is a serious matter and I don't know how much damage I'm getting. Because of the insurance, I cannot do my private thing. It was not given an answer whether it is covered or not. The urgency has not been shown to me by the Home Shield. I have been given the runaround and the techs don't do a good diagnosis. The first time I complained about this was March 17. This is the third time somebody will be coming out.

I had a plumbing issue and within 24 hours of calling AHS, they had somebody here. Clear Flow Water Solutions checked to make sure the water supplies were good and working. They discovered the faucet was not working and they called back. They said I needed a faucet and within four days, they had the faucet and they came back and installed it. This was the first claim I had with AHS and I found the first experience very well. I thought it was gonna be a big runaround and it wasn't.

We’ve had some issues recently with the drainage in the kitchen related to the dishwasher. Drain Masters came out and it would have been nice if it were resolved a little quicker. They didn't do anything until an electrician disconnected the dishwasher from the lines. That held things up for a couple of days but they did a very good job. It has worked out very well so far with AHS. Although there does seem to be an issue with getting the contractors to work or ordering parts. There has been a delay in getting the necessary parts to get things fixed. When they fixed the air conditioner, it took them almost a month to get the parts and to get it repaired. It was really hot that month without air conditioning. But other than that, I appreciated the work that AHS has done. The service is very good and necessary.

I was having an issue with the lights in my master bedroom. I filed the claim with American Home Shield and RJ Wiggins Company came out. The tech who came out was really nice. He explained everything and fixed the issue pretty quick. My breaker for that thing went bad and he changed it. I haven't had any issues since.

My boyfriend has had AHS since 2007 on his house. I had my house built in 2019 and I wasn't going to get it, and he said it’s worth it. I got a brand-new home but AHS is definitely worth it. I love it. When I request service, I do it online. I had to call the last time though because I had to explain that it was for the same unit. But the rep told me I had to pay the deductible anyway.

There was a leak in some pipe fitting and Nick's Plumbing found the problem and got it taken care of. The guy had the part on hand. American Home Shield's service has come in handy a couple of times. There was that plumbing issue, the sump pump went out and the furnace went out once.

My toilet and my showerhead were leaking. My garbage disposal was also not working. I submitted a claim through the phone with AHS and it was fine. The techs came out the same week.

We've had some problems with the house and we've had four contractors come out. Two of them were outstanding but the other two were terrible. When our refrigerator was leaking, a guy came in, noticed something immediately, and fixed it easily and quickly. He was great. As for the terrible ones, they came out and did not do anything. We had someone follow up behind them, identify the problem, and corrected the problem immediately. One of the ones that didn't do anything immediately referred us to somebody else that would take a repair out of policy and cost us a couple of thousand dollars. He didn't even look for the problem. A subsequent contractor came in and identified the problem. It was covered and it worked perfectly. We're batting about 500.

I have had very good responses from AHS. When I call in, their operators are always friendly. Also, the contractors have been timely and have always resolved my issues. My refrigerator stopped working and the gentleman from All Star Appliance Repair came in and told me what the problem was. He was pleasant and easy to talk with.

AHS sent out Abe's Appliance when our refrigerator went bad and the tech called us back and accommodated our schedule. Then, a month ago, we used him for our dishwasher that was leaking and our washing machine. He had to order parts and he fixed them. Now, we're having another issue with our dishwasher. I just did the call last night and he has already returned my call. He's working with our schedule to come on Wednesday. I'm very impressed with him.

H&C Electric came out for a receptacle outlet that had a failing GFCI. It was great. The guy knew exactly what was going on. He very quickly diagnosed the problem and had it fixed in no time. He had to swap out the GFCI receptacle.

American Home Shield got someone out and the situation was taken care of that day. With American Home Shield, we can get someone out when we have an issue but it always seems to be the same company and there's not much choice there. They could improve on getting someone out quicker. When our furnace went out, we had to wait almost a week to get someone out, then another week and a half to get the part, and it was cold. But overall, I'm content with American Home Shield.

One of the drains in the basement backed up and caused flooding. A tech came and cleaned it out. It went wonderfully and everything is working fine. American Home Shield is easy it is to use and people are quick to respond. All you have to do is call or go online and tell them what happened. My mom has had the Sears policy forever and she has difficulty with what she's been dealing with. Also, I have had no problems with any of the people sent by American Home Shield. We had this one gentleman who came for a free AC tune-up and he was wonderful. He told us there is a problem because there is a leaking Freon. He's coming back today to fix it.

Have use AHS 2 times once for a garage door opener and another for a plumbing clog and leaking tub waste pipe. Each time $100 + tax service call charged both times service repair not covered. Charges $200 & $700 respectfully. This warranty is a scam in my opinion. Companies say service is not a covered problem and bill for a repair. This after waiting 2 to 3 days for the service call to show up. I would even give them 1 star.

I received a call from Home Shield in regards to updating my policy, and I went ahead and told them, “Yeah. I would go ahead and update my policy.” I also said, “While we're talking about this, my garage door opener is not working. So, can we have somebody come out and just go ahead and do that?” ‘Cause I was just gonna pay out of pocket. They said, “Yes. We can have someone come out there.” They forwarded me to another department then they had Flash Garage Doors come out. I paid $75, and everything was fine. The gentleman that came in and did the work is a Navy guy. I'm retired Navy, and we hit it off because of our military background. He seemed to be a good guy.

Horrible HORRIBLE!!! I should have done much more research and read the reviews on the independent sites. AHS goes out of their way to avoid paying claims. Bought a house about 6 months ago. I've arranged for service 5 times, each time it has cost $75 per work order. I've spent as much as the annual coverage with all these service requests. All repair claims have been denied for a variety of reasons; however, the last one is the most ridiculous.

The home warranty has been beneficial for me. Whenever I have an issue, they come right on out and take care of it. I had my HTG worked on recently by Air Ducts & More and they did good.

American Home Shield answers my questions as well. We had a claim for water leakage and someone came out and fixed the problem. He came at the right time.

So far, so good. I like that I could schedule online very easily. I've had some service calls, and the contractors came out pretty quick. The service techs were very pleasant to work with. I had a prior home warranty and it usually took a lot longer for a repairman to show up. It's also good that American Home Shield has the coverage and what's not covered right there. That's very helpful.

We weren't getting heat and the contractor came and fixed it. American Home Shield makes things very easy.

The drip pan under my central heat and air unit was pretty small and water was leaking. Cutting Edge came and they were in and out within 20 minutes. They ordered the part and then the following Monday, they got it replaced.

When I first got the service, AHS didn't answer in a timely manner. I had trouble communicating with them and their online service wasn't so great. But I've had them for the third year now and they have been very quick in responding and making sure that they take action if I don't receive a response back from the company that they're referring me to within a 24-hour period. They're very responsive.

Having the home warranty, it's really nice to be able to call one guy and have him come and fix multiple things for the $75 flat rate. But we did have a lot of trouble with the plumber that AHS sent. It was bad. There were four faucets that were leaking, a water heater that was not functioning, and a toilet that was running. They fixed the little piece of plastic in the toilet and said they'd get back to me about the rest of the issues. Almost immediately, we got a notice from AHS saying they were not gonna cover the water heater so we did that on our own outside of warranty.

There was a problem with the flush and I have some elderly folks that couldn't quite figure out what the problem was and they were a bit stressed. The service was outstanding. The technician showed up and he was able to diagnose the problem quickly. He not only looked at that flush, but he also looked at the other flush and said that it was a very simple fix that somebody who's educated in that area would know. We were very happy with the service. We would be very happy to get that gentleman again if I had another plumbing issue.

When the tech came out, he checked my furnace. He explained everything, what was going on and he did a beautiful job. I also didn’t have any problem at all when I spoke with the AHS rep. She went through everything with me and she set up my appointment. It went well.

Pray you never need to cancel your contract services even as renewal date approaches less than a month away. They will flat out refuse to cancel and make you jump through endless loops. Still trying to get the contracts cancelled to this day after the death my spouse. No options available online to cancel services. They push you to call their sales department that then tries to upsell you more services. Very shady business practices. Avoid at all costs. I would give ZERO stars if I could.

I am enjoying American Home Shield’s service very much. I have had my hot water heater go out and they were good about allowing me to get some help. They got it done rather quickly. I had a washer dryer that went out and AHS instantly replaced it. I’m amazed. Swift Electric was awesome. They were good about thoroughly telling us what was happening, that our dryer was rather old and that they could not get the part. Then, they told me I would probably get a replacement, where to go and how to look into the replacement.

The air conditioner was not getting cool enough. We have a minute leak that we couldn't find, but Iceman needed to service it. They came right out within a few hours of submitting the claim. The air conditioner has been great since the service. I'm very satisfied with American Home Shield. I have a long history with them. I like them a lot.

A contractor came out to replace a coolant in our AC system and a part that was damaged that was making the system leak coolant. I liked them. However, American Home Shield could have covered a lot more than they did especially on the coolant. The leak was so severe we had to put in six pounds of coolant which cost us $1,000. They covered $10 a pound which I should be thankful that it was something, but it was next to nothing.

Given I'm new to the service, the person who helped me was really helpful in making the appointment and explaining stuff. The contractor came here to fix some toilet basin issues. The water was clogged and it was not working properly. They also helped me with a kitchen pipe water blockage. It had low pressure. They did an awesome job and gave me the tips how to avoid the issues in the future. The person was okay. I worked with some other people and they didn't give me the right context. On the other hand, this person explained the problem, helped me understand what was happening and fixed the problem nicely. This particular request is a 5. However, I have something else that I'm working with currently on rekey with American Home Shield, and their rating based on that is 1. If I get a prompt response and my complaint is resolved properly then I'm okay.

We've been happy with the contractors that AHS has sent out for the claims we've had all the issues have been resolved. Recently, I had an air conditioning unit issue. It started acting like it was freezing up. They sent Samuel and Sons and I'm very pleased with that service. They're a very good company and they fixed the unit.

So far, the service of AHS has been good. They replaced a refrigerator recently. The only thing I don’t like is that it’s getting more expensive every year.

The garage door was not closing. I logged into the website of AHS to make a claim. It was understandable and self-explanatory. They sent out an email and they let me know the name of the company. It was really great because they scheduled it for the next day. They called me in the morning and they told me the name of the person that was going to come out and the timeframe. The tech was professional and explained it to where I understood what was going on. Everything’s great now. I'm very satisfied with AHS.

American Home Shield sent Supreme Residential for my dryer. The experience was awesome. They did what they were supposed to do and gave me some advice.

It's a lot easier having American Home Shield find repair people and knowing that you can rely on them. A repairman recently came out and had to replace the compressor for our refrigerator that stopped cooling. The experience went really well. Unfortunately, nowadays, all the parts are tough to get in so there was some delay in getting the parts in. But once we got them in, he was out and repaired it.

The claim submission process is fine. Where it becomes challenging for the consumer is they’re into a lot of real-time video validation. I can't just call up and say my oven’s not working. I would get a callback and somebody wants me to drop what I'm doing, go to my oven, open up a video session with my smartphone, show them what's going on, and get the manufacturer’s, serial, and model numbers. That’s inconvenient.

AHS's service has been good and beneficial so far but there was one situation where the plumber was supposedly on his way but he never showed up and it took a while for the credit to come through. Then, for another plumber to show up, I was told that I would have to pay another $80 and wait for the credit. If I've already issued payment and the vendor did not show up, I should not have to wait for credit and pay again. That was a little bothersome. But I recently had my heating worked on by Island Breeze and they were fine. It took them a couple of times to fix the first floor unit and they wound up having to replace the motor. Then, they'll be coming back out because the second floor unit is leaking and the effluent from the piping is resting and has dripped all the way down to the side of my house.

We had a problem with the dishwasher. When the tech ran all the tests on it, he said that the soap dispenser was broken. But the reason it wasn't doing what it was supposed to be doing was because of the heating element. They were able to fix everything on it and it's been fine since.

I have four accounts with American Home Shield. On a rental house, the electricity wasn't working right. I called them and told them that. An electrician fixed it, but at the same time, one of the things were taped. I called them back and asked why there was a tape over a button. The guy said, "That is for the breaker for the heat and air but the heat and air was stolen. I didn't have a pen with me so I put a tape over it so no one turns the breaker on for something that's not there.”

American Home Shield sent 1 Call Contractors. The guy was very nice. The problem turned out to not be anything major, and he was able to fix it.

When I submit a claim, I call American Home Shield, tell them the problem, and they tell me that they're going to get back to me within 48 hours. Then, the contractor calls me and we set up a time to have them come out. The only problem I have is that some things could be fixed the same day they come out but they don't do that. I've never had anybody come to my house that didn't come first to tell me they have to order parts and they always have to set another appointment to come back out. I had a problem with my washer one time and it took them almost two and a half months to get the part. Other than that, the quality of service has always been more than satisfactory. The people that they're doing business with are not hard to get in touch with, although when I call the warranty, I can hardly understand some of the people that take the calls.

At the very beginning, I was so impressed with American Home Shield. They were very prompt, quick and methodical. Everything was working fine. But at the end of the day, I was stuck with a policy that does not cover what they told me it covers and then you have to read the fine line. I took the guy’s word. I told them I have appliances, and it's fairly new and I want to make sure it's covered. The guy told me, “Oh, for your setting and all, I think the Silver will be ideal for you.” I took that Silver account, but it doesn't cover any appliances.

I had a leak under the bathroom. I submitted a claim online with AHS and I didn't like that it did not have a place for "other" because the drain on top of the bathroom was connected to the problem. It only allowed me one place to say leak, but I couldn't say drain. So the guy would not snake the drain. But he did a great job and was very nice to work with. It's in great shape now. Very happy. AHS is a very good value for the money. I'm glad I had that coverage. It made it easy. I had a fast, friendly, and professional experience.

The AC is still working fine after the technician came, and he put Freon gas. He told me that Freon gas was low. I have two units, one unit is on the ground and one is on the first floor. On the first-floor unit, he put in a couple of pounds of Freon gas. On the ground one, he put more than five pounds. Now, I'm using the AC and it seems okay.

My dryer completely stopped working. When I went to put a load in and hit start, it would turn on but it wouldn't start up. I called American Home Shield. It was very easy to get through, and the claims representative was very informative. She gave me the company's name, when they will get in contact with me and a step by step of everything that would happen. It was hassle-free.

We purchased a new house at the end of December, and the real estate agent suggested American Home Shield. I started to list the money that we've saved. We've had to have a couple of things repaired like the water heater that was completely shot and the refrigerator that came with the house went bad within a matter of weeks, and we had to have something replaced there. I think that having the warranty is probably already worth it.

Our air conditioner was blowing out hot air and I had a good experience with the contractor that came out.

I had a plugged up pipe and a leaky pipe. The tech was very good, thorough, did a quick good job. He repaired everything right then. American Home Shield gives me peace of mind.

The coverage is good. The contractors are good too. They'll call and say they're on their way sometimes. If you tell the representative at American Home Shield, “Tell them to call me,” sometimes the representative don't tell them to call. They’d just show up and it causes a problem for the contractor and a problem for the client. Sometimes, when you call American Home Shield, the representatives are a bit confused. They don't understand what you're saying. It's not the best experience. American Home Shield could train them to listen to the client in a full capacity before they speak. A lot of times, I would call, and they would cut me off before I'm finished explaining what the problem was. If they would just wait, they would understand what I’m trying to get across. Be careful when you speak with the representative. If that representative is not understanding you, ask for another one upfront. Those representatives are not trained to troubleshoot and problem-solve or have people skills.

One benefit of the American Home Shield was with the washer deal. I just paid a $75 service fee and guys come in and fixed it really well without having to consider trying to get a new one. The only downside and complaint that I have about American Home Shield is sometimes they're not timely. It's the same for the person coming out to fix whatever is wrong. I'm sure that the company that they contract to, it's not a benefit to them to come out because they probably don't get paid as much by American Home Shield. I’m sensitive to that.

I'm happy with AHS. I've used them throughout the years. I like not having major expense repairs out of pocket, other than the normal service call. It is well worth the investment, so I will continue being a customer. It was great when we submitted a claim for the smoke detectors and a tripping breaker. The company came out the same day and serviced it.

I called American Home Shield and the contractor came out fast and they fixed the leaking bathtub faucet. Overall, American Home Shield's service is fast and good. I'm happy with the service. Also, I know how much I'm going to pay, my deductible, and the techs have fixed the problem. The techs are coming out from Temecula, which is a different county, and that kind of surprises me, but that's fine. They call and they show up when they're supposed to.

I had a ceiling fan, a doorbell and a bathroom exhaust fan that were inoperable. It was up to three things I could submit to American Home Shield so I did them all. A nice guy came out. It was one problem that fixed the doorbell and the ceiling fan at once. I had a bad switch and the doorbell was jumped off the same switch as the ceiling fan to draw power.

The outside air conditioning unit was making a loud noise when it turned on. So, I thought that the bearings were going bad and I filed a claim. The zip tie that was holding a wire dry-rotted and hitting the fan, and the tech fixed it right away. I did the claim through American Home Shield’s website but it wasn’t thorough enough. For example, my garage door stopped working on a Saturday and I filed a claim. I paid the $100 deductible and AHS couldn’t get anybody out quickly. Someone finally came out on Tuesday. The repair guy called AHS and my claim was denied. In the description, what was wrong with the garage opener was asked and I put, “broken spring”. AHS refused to cover the broken spring and refused to pay me my $100 back, and the rep read off some sub in the contract that springs were not covered.

We tried to cut the hot water on and it never got hot. I called American Shield and they sent out All Hours Emergency Plumber very quick. Also, the tech was real good. He had to replace and repair something. After that, he said everything was good to go and everything has been very good since.

The pool pump was leaking and the repair guy fixed it. It’s still working. He did a good job and knew what he was doing. I had another company when I had something done with the refrigerator. The repair guy was lazy. He asked me what I was doing so he could try and tell me what to do over the phone. And then, he came. He was terrible and that claim cost me more. I finally had to call an electrician to put a new circuit in.

Whether or not we enjoyed the service of the contractor was another story. They responded. They did the repairs. But sometime down the road, the spa started leaking again. And when my husband called them, they didn't want to make good on the work that they did. So, he wound up replacing a section of the pipe himself.

When I had a backed up plumbing, I initially went online and American Home Shield assigned a contractor, but the contractor contacted and said it would be within 24 to 48 hours. This was a weekend, and we needed someone out right away. I called to have American Home Shield expedite the claim. The plumber came out the same day and they took care of the problem in about 90 minutes.

I had an issue with my refrigerator and it fell on a weekend. American Home Shield said that they didn’t have a technician to come and fix the problem. But as soon as the technician came, he had the part. He changed it and I was happy. I had a very good experience with AHS.

I have American Home Shield on two of my homes. They used to cover more things like the garage door opener., I had one break down and they are not very expensive. American Home Shield says that if they can't fix something, they will replace it. They replaced the garage door opener in my personal home. But on my rental property, they started getting really picky. I'm already paying the first $150. But they said, "We're gonna wait for the part to come in to fix it or you can pay another $175 and we'll replace it for you. If it's broken, why am I paying $175 to replace it? They used to replace those. It turns out, they don't do that anymore. They have this slick new trick where if you don't want to wait for the part, you can pay for a new one and they'll install a new one for you. I didn't like that and that ticked me off. I dropped American Home Shield for my rental.

I was impressed with American Home Shield's service. They were prompt. The transaction was nice and easy. So, it made it simple for me. We had a problem with the AC and we did the standard diagnostics ourselves trying to see if there was something because we know there's a little fee, but we just decided, “Well, let’s have the experts come out, and they'll evaluate it.” I'm glad it was something simple, but the person who came fixed it really quickly. So, the whole process was clean. The whole thing was handled really easily. So, I felt validated in the purchase by that experience.

The assembly lock on my washer was not locking properly and it wouldn't stay locked, so it wouldn't run my washing machine. So, the tech and I made a video chat call, which was more convenient for me. I already know what the problem was because they gave me the code. Instead of them having to come out and waste their time and my time, it was easy to just do the video chat. They ordered the part and it came two weeks later. They came and replaced it, and I haven't had any problems with it since.

My stove went out. I contacted American Home Shield via phone call and from there, PJ Appliances was assigned. A gentleman from the company reached out that same day and set up an appointment. The tech came out on Monday, looked at the stove, and said what was going on with his analysis. He promised the date of Wednesday to have the part and fix it and on Wednesday, they came back out and fixed my stove. Everything has been fine.

I filed a claim for my microwave that wasn't working. I got an email right away confirming and the contractor called me that same day and told me when they would be coming out. They came and were in and out in five minutes. They checked it out and said it's got to be replaced. They said they would submit it to see if American Home Shield would replace it. That was about three weeks ago, but I haven't heard anything yet. I called and American Home Shield said they would have to send someone else back out to reevaluate it. It'd be nice if they would inform me what their plan with my microwave is. My air conditioning happened to quit working, too, a few days after my microwave. I called American Home Shield on that one. The contractor came right out, had to order a couple of parts, came back and fixed it. The guy was very impressive and quick.

Having a home warranty gives you a bit of peace of mind. When something breaks down, it can either be fixed or replaced. You pay a monthly fee, then you have to pay also for someone to come out. It's kind of iffy, but in the long run, the home warranty can save you money if you have to replace an item, or even some parts can be expensive. Usually, someone is out within one to two days after I put in a request as well. I recently had some service done on my refrigerator and microwave, and I was very satisfied with that.

I filed a claim with AHS for the toilet and the shower. The tech from K & S Plumbing Services came out and when he got through, he told me it was fixed. I’ve had good experiences with AHS except for one, which was when they fixed my washer. The tech went through the back of the washer and he didn’t put it back together. I assumed he did and when I went in the washer, the thing started clapping. He had to come back over here and put it back together. He should have checked to make sure he had the back on right.

Before the pandemic and the first year of the pandemic, American Home Shield was kinda awful. With the plumbing claim, we had a toilet in the hallway upstairs that was leaking. The plumbers that came did a bad job and left a hole in my kitchen ceiling. The hole is still there and they didn't fix the problem. We had to get a plumber out here ‘cause I didn't even want to try the plumber through American Home Shield again.

I like American Home Shield so far. I got it when I bought my house and two days after I moved in, my plumbing backed up. So, I called them and the contractor came out the next day and got my plumbing fixed. About a month later, my HVAC went out and AHS got a service provider available within 24 hours and got me a new system put inside my house within three days. So far, I have no complaints. On a $9,000 HVAC system, I only paid $400. The contractor, Aire Serv, was amazing. They were a friendly team. It's been raining down here so my backyard was muddy. They wore shoe protectors when they came inside the house and had the carpet protectors on it. I would recommend to anybody in this area.

American Home Shield has been okay the two times I've called. It's easy to use and I'm happy with the people they've sent out. The last claim was for my dryer and the guy who came was fast and knew exactly what he was doing. However, I was kind of upset with American Home Shield because I've seen on Facebook that if you signed up that day, you get $125 which I did not get. I wrote something on there about it. I'm also a senior and there was no senior discount. I wasn't happy about that too.

I've been very happy with American Home Shield. It's everything they say it should be. They have followed through with everything that they've promised in the contract. They said they'd get somebody outside and it's a $75 co-pay. The tech came in and my washer is working. I didn't believe it at first when I first got the service. My son just bought a house and I told him that he has to get one of these contracts through American Home Shield. I'm thinking about doing one for him for Christmas.

The one time I called American Home Shield for help, they helped. They hooked me up with someone who came and fixed the problem. It was an electrical problem with the furnace. There was a broken part, and they were able to replace the part and get the furnace working again. Because it's kind of old, it took a little while to get the part. But luckily, we didn't have any cold days during that time.

There was no pilot light on the hot water tank and the plumbers were very professional. They came out and said they would do what they could. They got it ordered and the next day, they brought it in, and it was fixed.

We had a leak under the toilet that On Time Plumbing and Heating came out for. They called when they were on their way and their service was excellent. We've been very happy with AHS. It may not be for everyone but it has worked for us.

I called American Home Shield, and they had someone come and fix the problem. They then had to come back and fix it again. Everything was fine.

The technician was great. I posted the claim Thursday night and he came out on Saturday. It was below freezing temperatures. I had to pay expedited shipping and they installed it the next Friday. American Home Shield is easily accessible, and everybody I talk to is very polite. I wish that sometimes the service would be a little quicker. But that's not their issue. That's the vendor's. I also wish there were more things that were covered. For instance, our refrigerator that I have in our garage is not covered but the one literally two feet away is covered. We have our garage part of our living space. There could be less hoops to jump through and less red tape or fine print.

We had to have a service provider come and evaluate the dishwasher. When the tech decided that it was irreparable, he initiated the replacement process and got me a dishwasher. I had a certain spending limit through American Home Shield. So I had to pay a little out of pocket because I wanted to a better dishwasher. I could have gotten stuff quicker if I would have just gone to Best Buy and got a replacement. But going to Best Buy and getting a dishwasher, installing it, and getting the old one taken away would’ve cost about $1,000. While going through American Home Shield, I only paid $100 for the service visit and then an extra 30 bucks for the dishwasher I wanted. So it was okay to wait the extra couple of days to work the process. I'm glad that I have the home warranty. My service has been fine so far.

The contractors Home Shield has sent have been productive and they usually fix the issue the best they can. If something doesn't get fixed, I would call Home Shield and they would send another technician out without charging the $75 fee. It's been a pretty good process. Most recently, the HVAC system would not turn on and the issue ended up being a bad thermostat. Right Tech Heating & Air came out for it and it works fine now. But I'll have to replace the thermostat eventually because the insurance company only authorizes this really cheap version that's now been replaced twice within six months.

American Home Shield is pretty good. I have the warranty for my own home as well. But sometimes there's a lot of stuff that isn't covered. It's like the contractors that they have are not always very responsive. But the last guys that came out were great. They were really fast. They came in and took care of the problem. Before that, I had to wait a week for somebody to come out and that was unacceptable. It was an electrical issue and I had to call back and ask American Home Shield to send me somebody else. I ended up hiring someone outside of the service. But overall, American Home Shield's customer service is great. But there was a misstep when I had to cancel a service call and resubmit it for them to give me another vendor. They couldn't do it over the phone. So I had to cancel it, and then ask for it again so I can try and get a new one.

On one of our properties, I've had American Home Shield for two years. And on another property, I've had it for a year and had nothing but good experience with them. They responds to you right away and you know that you have a $100 service fee and you pay that upfront. Recently, the heater needed a new thermostat. I went online, requested an appointment, and I got a call back right away. The contractor came out the next day and fixed it. All the contractors have been very polite, on time, and explained to me what was wrong. With the thermostat on this one unit, he gave me a choice of three thermostats to pick from. Anybody that asks me, I recommend AHS.

I got ready to turn the switch on my garbage disposal and it wasn't doing what it's supposed to do. It was just making a little noise. I went up under my American Home Shield account and I submitted a claim. It was very easy and self-explanatory. Everything is right there for you. Whatever problem you're having, you just click on it. The next thing you know, you're getting a phone call or you're getting a text. I got a phone call and a text message stating that they received my claim. They gave me the company's name and told me that someone should be contacting me within the next 24 hours. They end up contacting me within that same day.

The tech who came out to the house went right to work in the other room and identified the problem pretty fast, and told me what he did to fix it. I haven't had a problem since then. He was really professional. I was really surprised. When he showed up, I wasn't quite sure who he was. I've dealt with a lot of home repair guys, plumbers, and electricians, and he was dressed very professionally, which I'm not used to. When he came in and identified himself, I was like, “Okay, well, we'll see.” He did a fantastic job. He was very thorough, explained to me what happened, what the situation was, and he was very friendly. I had a great experience with him. As a matter of fact, when he left, there was another appliance that I'd been putting off calling about, and I wanted to know how to ask for them another time because I don't ever see where I can favorite a vendor. I was hyper impressed with what they did.

I signed up for the warranty to start with American Home Shield, which I had to wait 30 days for that warranty to become active. In that 30 days, I started having issues with my heating system, which I couldn't sit and wait 30 days for them to come out while I wait for my warranty to come out there to the fix it. So, I had another AC company come in and I did some repairs on my unit to restore heating. However, the issue was bigger than that because the fix wasn't keeping the system in a functional manner. It would go a few weeks, and it would go back out again. It was a transformer inside of it. It kept blowing.

Our recent claim to American Home Shield was on a refrigerator. It was fixed last June and we had a compressor replaced, and the compressor went bad again. The refrigerator was a Kenmore label. My wife has been sick. I'm trying to get her out to go look at another refrigerator, but we haven't been able to make it out. We have till next Wednesday to have a refrigerator.

American Home Shield’s service is adequate. I like that now, instead of waiting forever on the phone, I can go online and designate what the problem is. In no time at all, they'll give me a contractor and his phone number, point of contact and email. I get to deal with that person to determine when they're going to come. My only complaint is sometimes, it takes a little while for them to show up.

We've taken advantage of AHS a couple of times because we've had some things happen with our fridge and dryer and I've been happy. The dryer was fixed quickly. The fridge had a second issue where someone had to come back out. But so far, that was smooth too. There was one technician and he was very good.

I used AHS twice. They were able to send someone out right away to come and look at the issue. The last issue I had was with my boiler. When I called, I stressed the issue that I have young kids in the house. It was a Friday night and someone came out that Saturday morning. Everything was fine. The tech was very professional. He explained everything to me and was very quick in taking care of the problem for me.

So far, I have not been disappointed with American Home Shield. I like the quickness of getting my things that needed to be repaired taken care of, the courteousness, and the professionalism of the company that was called to come out to work on my appliances.

There were two or three exhaust fans that needed to be replaced and a couple of GFI outlets, a fixture needed to be hung and a doorbell needed to be fixed. The electrician got out very quickly and was awesome. The other day, I found another electrical issue and put in a work order. American Home Shield told me that the previous contractor was not available. I told American Home Shield the contractor that they had put on there and kept on assigning to me had been very rude and was located two or three hours away from my home, so it wasn't making sense. I wanted the previous person to work on my home but they kept on giving me excuses and saying no. But whenever I called the contractor themselves, they said they could come out the next week.

My tenants put in a work order for the garbage disposal. The property manager called American Home Shield and they handled it. Outside of that, I hadn't heard any complaints out of them. I have been with AHS for two years and they should keep working with me.

Our toilet downstairs was clogged and one upstairs wouldn't flush properly. When I called American Home Shield, I told the young lady what the issue was, she asked a couple questions and she took that down. She put me on hold momentarily and immediately came back with the plumbing service in my area who would be contacting me. The plumber was nice and very informative. He took his time, unclogged the toilet downstairs and fixed the pumping system inside the tank. He also replaced the pumping system upstairs in the old bedroom. So overall, it was very good service.

Working with American Home Shield is quick and easy. I like having the convenience and knowing that someone is going to come. When my AC was not working and there was a leakage, AHS was able to get ahold of the problem and fix it quickly, which I appreciated. Also, the tech was very nice. I'm not familiar with HVAC stuff, so he was able to dumb it down for me.

There was a flood in my garage when we woke up in the morning. We just finished doing a remodel not too long ago and the low flow toilets don't push enough water to push everything out, so it slowly builds up. So, the repair guy cleaned out the drain and educated me to hold the handle down to allow more water flow. He says he sees this all the time. I haven't seen it. But it made sense to me so now, I increase my water flush ratio. When we made the claim to American Home Shield, my wife called that morning and the repair guy was out there before lunch. He showed up, and fixed and explained everything. He was gone in no time at all. I’ve had AHS for a little bit of time and I had one other issue with a washing machine. A guy came out and said he fixed it, but he didn't. So, we'll serve him that. But that's okay. We got past it and we got it figured out.

This last year, I have not been happy with American Home Shield too much at all. There have been several things that I've had done over the year that they did not, or the person that they sent to me was not appropriate and did not do what they were supposed to do. Number one, they were supposed to do my garbage disposal. I paid for them to come out twice and the second time they came out, they were supposed to have fixed it. I turned it on one time and water went everywhere in my basement. I have not used my garbage disposal since they came out the last time.

We used American Home Shield for our washing machine and it worked out good. The repairman seemed to know what he was doing. He was courteous too.

My garbage disposal was not working. The first tech replaced the garbage disposal but said that it has to be an electrical issue on top of whatever he had fixed. He got an electrician and it turned out to be the light switch. Both technicians were great. AHS is easy to use and I can get my stuff fixed without spending thousands of dollars.

They could have better communication on their rules and regulations as to how to do things. One of my problems is I had several plumbing things that needed fixed and when I did the first one, which was a leak in the showerhead, I didn't realize that I had to write down every single thing that was wrong. The only box they had that I could check was for plumbing and it was just one box. When the contractor came out, I said I have several issues and they said they can't do that.

There was a leak that Sigmond Plumbing came out for. They were awesome and they figured out what the issue was and fixed it super fast. It was great.

I like AHS. The speedy response was something great. There's also good communication between them and myself. For my recent claim, Express Appliance Service was wonderful and timely. Each representative that came out was very nice, explained everything to me, just very thorough and kind. I would definitely highly recommend AHS.

Having a home warranty is a peace of mind. My washer's drain pump was not working and in 72 hours, the tech got out. He was competent.

American Home Shield was a good idea for appliances. I had a claim and the contractor they sent out was competent and knew what they were doing. I had experience with them on a prior claim and they were fabulous. I'm very happy with American Home Shield. But don't do them for air conditioning and plumbing. They did a terrible thing with my air conditioning system. Their contractor fixed the air conditioning system in a way that worked but it was also in a way that ruined the air handler or the condenser outside. I paid the freight for that. After the first year, I was not interested in the home warranty doing the air conditioning system. I only have appliances with them.

American Home Shield finds people for you and do their job. If something goes wrong, you're able to call. If they would cover things outside like electrical lights, outlets and things of that nature, that would be great. But just being able to call and get the service handled makes it beneficial. Most of the contractors that they sent were good ones. They’re not here all day. They come out and get it done. I haven't needed anything replaced but things have been covered.

The most recent couple of claims went very well. One of them didn't work in my favor because it wasn't a covered item. But as far as what was covered and the parts that American Home Shield could help with, they were very efficient. I liked it. With the past coverage we had, it took them a while to find anybody who would provide the service. They didn't have anybody servicing our area. And that's a big improvement now with this time with American Home Shield. I made the claim online and the technician was very quick to communicate with me, and to get out here. That's important when you're out of water. The communication was very good from the vendor or the company that was going to provide service.

There was water that was getting in my unit and then it would freeze. The tech came very quickly, and he was great. He talked to me and everything worked fine, except for one thing. There was a part that he needed to replace in the backend, so replaced it, but he didn't do the bottom icemaker. I can usually hear the ice drop in the bottom. I've been listening for it and it's still not making ice below. He's coming back out next week ‘cause we're not getting ice below.

My refrigerator ice maker was producing ice but it wasn't dispensing it. My dishwasher wasn't cleaning the dishes right. Also one of my burners on my stovetop wouldn't turn off. The tech had to order parts but when he came back, he was able to fix the issues all at once.

I had a mainline stoppage and the repair guys were here in less than 24 hours after we called American Home Shield. I’ve had them for about 10 years because it’s worth it. By having them. I have peace of mind.

I got the policy because a couple of friends of mine seem to be happy with it and were giving me some more info about it. I'm very happy with the plan and with American Home Shield's customer service response. Each person that I've spoken to has been very helpful and helped me get my appointments scheduled right away. Recently, our dishwasher had backed up on me and I wasn't sure where the water was coming from. I called and spoke to someone, and it was a quick response. The guy who came out was friendly. He explained the whole process of what he was doing and what was wrong and made sure that I understood.

If you need to get things fixed at your home and you don't have time, American Home Shield is the way to go. Being a new homeowner, having the ability to request services for certain things is good. American Home Shield uses local vendors and every time we've had someone come and fix a problem, it's worked. Shawn from American Water Works recently came out. Shawn and I have become good friends since then. He's prompt. He always tells me when he's coming. We've had a few plumbing issues and he's fixed them.

I've been with American Home Shield for several years and it's been good with them. The reps have always been great. They always send me a thing saying who the contractor is going to be. I'm supposed to wait 24 hours or however long for them to contact and if they don't contact, then I can contact them or if I want to contact them that's fine. Recently, the washing machine was making a weird noise and the contractor got it where it's working now. They told me what was going on. They tried one thing and it didn't help. They did another thing and finally, they replaced that whole gear assembly and it did fine.

My washer and dryer started acting up around the same time. I talked to a rep who was very pleasant. I was also very satisfied with the repairman. He fixed the dryer, and I was gonna have to replace the washer. But I was trying the automated system and it wouldn't let me put something in as far as getting it replaced. Last year, and American Home Shield couldn't find anyone to service my air conditioning unit so I had to try to find someone to do it on my own. I've had problems before finding someone in my area to come and do the service. The repairman for the washer and dryer had to come from over two and a half hours away.

The contractor came out to look at my water heater, and they were excellent. They were within 24 hours.

I used AHS once and it worked out very well. The techs came out fairly promptly and fixed the problem. A part needed to be replaced and they had to order it. It took about a week for that part to come in.