American Home Shield Reviews

I filed the claim with AHS. The technician came. I explained to him that when I called in with American Shield, that they had done a video chat with me, so I was able to show them what was going on with the washer. So when I asked him, “Did you get a chance to watch the video?” The technician said, “No. We didn't get any video.” I said, “Okay. I'll just show you what's wrong with the washer.”

When the plumbing was leaking, American Home Shield was very helpful to me. A tech came and fixed most of it, but he still got to get this other part and come back.

I had plumbing come out because my garbage disposal went. I had a leak in my sink also. What they did was they fixed my garbage disposal and the sink. I had some other issues too. When I did make the call to the customer service back then, they asked me if I did have any more issues. I was like, “Yeah, I do. But I don't know if it's under warranty.” I've had the warranty for about six weeks. The issue was my sink upstairs. The stopper wouldn't go down. Then I had them check a bathroom, and that was okay. They checked my shower stall. All the water was not coming out of the shower stall, but it was coming down the bottom. Then the basement sink had a leak. It took the service people a couple times to come out here to confirm the leak in the basement. I had the water turned off because it was dripping when I even turn it. They had to turn it off from the bottom.

I have American Home Shield on my house and on my mom's. It's been very pleasantly good and we are in good shape. I recommended the home warranty to a friend at work yesterday because something has changed over the last couple of years. I had the home warranty in the past and I can see that there has been an improvement. The customer service has gotten a lot better as far as the contractors go.

The warranty has not covered some air conditioning problems I've had. I recently had an AC claim for the rental and I had to pay for coolants, the labor, and just the charge for them going out there, which I did not appreciate. That's supposed to be taken off if you have work done that you need to pay for. I had to pay $100 just for them to go out. AHS's service is okay but there's something better out there.

AHS's website could have comment section so I can say why I'm requesting service and the contractor would know exactly what he's going to do when he comes in. I was requesting an AC tune-up and there's not a clear option for that one. Originally, the contractor thought it was an AC repair because that's the only option AHS has on their website. Other than that, the tech came as scheduled and he was really professional. He did his work and gave me some options and recommendations. The whole experience was really good.

I would absolutely recommend American Home Shield. Having them reduces the cost of maintaining the house. When I had an AC unit issue, the tech called me and said he was going to be out at noon. I called them back and told them that sounded good. They set the appointment up four hours early.

The contractor was on time and good. They replaced the compressor in my refrigerator, and that fixed the issue. So everything right now is working good.

I did the claim online to American Home Shield and it was very simple to use. It asked me what type of refrigerator and icemaker, and I had the model number so, I filled all that in. Then, Pro Appliance, the contractor, called and they asked if it was an indoor icemaker. I said yes and they asked to schedule a video initially, to see if they could troubleshoot it before they come out so they would know what part to come out with. They had me run a diagnostic. There was a switch that I flipped that would start the cycle and it started leaking water everywhere. The repair guy said I needed a new icemaker. It would be three to five days to order the part and they sent me a text message that they were scheduled to come out between 12:00 and 3:00 on such and such day. It said, “Type Accept to agree,” and I did. And they were here at 1 o'clock and they were in and out within 20 minutes. Since then, the icemaker has been working fine.

I liked A&R Appliance Repair a lot. We did a virtual look at what was going on with the washing machine and they realized what the issue was. It eliminated a lot of time. They were able to just get the part and fix it. My repair requests with AHS have been done right away. They keep me abreast if the part is out and they can get it. They keep me informed.

With American Home Shield, submitting claims is okay but a lot of times, as customers, we have to wait until after that company they refer do all their clients. But other than that, everything's okay. American Home Shield is something good to have, and I'm glad I have it.

The service provided by the tech that came out was excellent. The fan motor of the refrigerator was not working and he repaired it. Everything was very quick and it was taken care of both on American Home Shield's part and the repair person and made everyone happy. Didn't lose any food.

One person came in and told me that I needed a new fan and my son needed a new light. Then One Way Electric came out and all it was, was a switch. The repair guy was wonderful and I’d use One Way every chance.

The fan was not coming on. Submitting that claim was easy. The tech did a good job. In all the time that I've had American Home Shield, they have done an excellent job.

The interaction that I had with the contractor went all right. I will recommend my friends to AHS.

Everybody from American Home Shield was timely and the feedback was instantaneous. There was a couple days delay in getting a serviceperson here, but that's because it's that time of year when the air conditioners are having issues. The claim submission was very easy to do. I've done it online twice now and everything has worked flawlessly. American Home Shield has been around a long time and I've never heard anybody have a problem with them.

The contractor came out for the AC a couple of days after I called the home warranty company and it went well. American Home Shield does a good job. They respond and send somebody out. They fix what I need and I don't have many issues with them.

The unit was blowing air but the air that it was blowing out was not particularly cold so we made the claim to American Home Shield. We have had A & C Heating & Cooling come out for a furnace issue on our home, and we happened to particularly like their service. There are multiple contractors in our area that American Home Shield contracts with and when we specifically requested A & C Heating & Cooling, American Home Shield assigned them to us. It was amazing to me that they would do that rather than just taking the next available contractor on an assigned basis.

AHS was very quick to make sure that I was satisfied with the work. I had one incident with my oven where the same thing kept breaking. They tried to repair it but they had to rebuild the motherboard. They brought that motherboard back and installed it. It worked for a month or so then the motherboard went out again. The techs ended up having to speak with another manager and they made the decision to replace the unit. So, they replaced it and I was really grateful for that. This latest claim for a GE dishwasher, they were very quick to send out a contractor. In this case, it was a GE contractor. They didn't have to do that but that was very good. The quality of the new stove and dishwasher that I got is very good.

I've been having great service with AHS. They cover multiple items. The last claim I had was for my stove. I called their number and there was a short wait but it went well. MS Appliance came out and their tech was good.

I had refrigerator problems since June 16th. So, I called American Home Shield for service. They sent Sears out to work on the refrigerator. The guy said it was fixed. I went to work that afternoon and when I came home, the refrigerator’s leaking water. So I spent the entire next week calling American Home Shield and calling Sears. It took about 45 minutes for each company to even get somebody on the phone. Then when I did, they were not helpful. They kept rerouting me to other people]. It was a blame game. We called Sears, so Sears called American Home Shield]. I couldn't get anybody on the phone. I probably spent 10 hours on the phone just trying to get Sears to come back out. So a week into it, I broke down and cry. I called my real estate agent and said, “Do you have an inside rep for American Home Shield? Because I can't do this anymore.”

When submitting a service request, sometimes you get lucky and you get somebody who speaks clearly. But I had one lady and I could barely understand her and I heard chickens in the background. It was a little weird. Still, the contractors did everything with respect and American Home Shield has been good so far. I’ve had three claims in total. The first one was good, the second one was terrible and the third one was great. The one with At Your Pool Service went smoothly. The tech and I had a little hiccup at the beginning but when we figured out what was going on, from that point forward, everything went smoothly. He was on time and he knew what he was talking about. So, I appreciated that. It was a pleasant experience compared to my last one.

I would recommend AHS. It's something to definitely have and it works for us. When we have something that goes out, we call AHS and they're pretty active about it. The techs come not even a couple of days at the most. Last year, it took long because of COVID, but this year, when we had a problem somehow, it was right away and the techs got here and looked at it. They figured out it was working correctly, or if it wasn't, what was the problem and they had it fixed correctly.

I love American Home Shield's website. Everything's easy to use. If you have an issue, you tell them online and within minutes, you have a contact and somebody’s coming to see you. If you don't want to deal with people, you don't have to. I did a claim for our air conditioner as it wouldn't come one. Everything was great with the contractor we had and they fixed the air conditioner. We found out it was just the switch. The repair was perfect. We were burning up and the contractor came out in the nick of time. I'm telling some people to get American Home Shield.

When you shut off the water for the toilet, the valve that comes from the wall and goes to the toilet wouldn't shut off. It was at a very low pressure and kept dripping. The contractor came out and fixed the valve. I had another claim that I filed for my refrigerator. The first time the contractor came out, they fixed some stuff but the ice machine still wasn't working. There was no way on the website to reopen the closed ticket and I wasn't about to pay another $100 deductible for something that wasn't fixed the first time around. So, I called them and they fixed the problem. The one lady that I spoke at American Home Shield was very helpful and said that she was going to make sure that it was a top priority for the refrigerator to get fixed again. They’re good.

Once somebody showed up here, everything was wonderful. But with the first person that AHS assigned the thing to, I waited a week and didn't even get a phone call. So I called AHS back and they sent somebody else. The contractor said it would take two or three days before they could get here, but at least they called and told me that. Then they fixed the issue. Two weeks later, the guy that AHS assigned it to the first time decided to call to see if I needed any help. It was five weeks after the job was first assigned to him. Despite that, American Home Shield was very good and the people that were eventually assigned to do the job took very good care of me and were very polite.

American Home Shield has been very professional and helpful. Every time I needed them, they sent a repairman out on schedule. Their product package is a very good one and they live up to their promises. I'm not at home all the time and my wife's at home by herself. This is an easy way of making sure that she's taken care of. The products and appliances in the house are under warranty so that she makes one call and everything's taken care of.

The customer service at American Home Shield is always professional, helpful and courteous. I had a dryer drum issue that had to be fixed and it took a little longer because they had to order a part but the overall experience as far as the service was excellent. Having a warranty gives a little bit of security knowing that you have organizations such AHS that can support someone or families in the time of need. AHS has been doing a phenomenal job.

The temperature of the HVAC unit in the attic was off. There was some clogging in the drain and there was water leaking in the over drain pans. The tech took care of everything that needed to be done and it works fine now. He did it pretty quickly and he knew exactly what he was doing. I had another claim which was for my dishwasher that wasn't draining. The hose was clogged up and the tech unclogged it. I also had an issue when my HVAC wasn't cooling. It needed some Freon and the techs fixed it. AHS has been really good about getting people out in a timely manner. So I've been really happy with them. I would recommend AHS to anybody.

We have been without our washer for more than 30 days now. The service man came out to fix it after the wrong diagnosis and waiting 2 weeks for parts. Now online our service request shows "Complete" and we are still without a washer. Numerous calls have gotten the same response each time. This is just about the worse customer service I have seen with a company.

My AHS warranty provides coverage I need when I need it. I felt good about submitting a claim. A tech checked my AC unit. Professionalism was good. I recommend American Home Shield.

The fan seemed to have shorted out and was not functioning. A1 Electrical was excellent when they came out. The fan needed to be replaced and it was just a matter of having to reschedule when we got another replacement and all that.

There have been times when we've had to wait a long time online. But that hasn't happened in the last request we've made because we were able to do it on the automated line online and AHS scheduled service. We really liked Greenway Home Services. The tech did a great job and put some Freon in our air conditioner. Greenway also replaced our ice maker and that went really well.

The AC wasn't blowing cold. And the Freon line was sweating until the point it went back and froze. I had to get the technician back out there and I had to submit another claim because I had no contact numbers for American Home Shield. I had to pay the second $100 just to have to talk to somebody to have that $100 removed. It was just the idea of I even called the contractor and it came back to the point of, “We'll come back out because it was under the 60 days.” Other than that, having a home warranty alleviates crisis management.

The people that American Home Shield has sent out have been great except for one time last year. It had to do with the air conditioning. It just didn't work out because the first time they came out, they didn't fix it, so they had to come out again. It was during the summer, so it was inconvenient. Then, American Home Shield sent somebody else out and they fixed it. So, it was fine.

American Home Shield is very reliable. They do what needs to be done and they're responsive. Also, the people they send are always very professional and get the job done quickly. Air Design AC & Heating recently came out for an AC tune-up. Then, they found that Freon was low on one of the units and something had to be replaced. They were fine.

My washing machine would not go through its cycles. The tech was excellent and he got the issue resolved that day. I've been with AHS for 17 years and they've covered everything I've needed.

My wife did a claim for the washer that wasn't spinning. Our interaction with the technician who came was a minute’s worth or so and we've never had any issues since the repair.

The contractor seemed to have fixed the issue with the washer. My tenants said everything went very smoothly. I also have American Home Shield for the house that I own. I've had a good experience so far and I wouldn't have carried on any coverage into any other properties if I didn't think they were worth it. They are quick to answer back. There's only so much they can do ‘cause then it’s left up to the outside party that’s helping out with the claim. But everything up to what they could do has been perfect.

There was a fan switch that was not working and I had a light switched where one of the three-way switches was clicking and buzzing. I did the fan claim online first and then followed up with a phone call. While I was waiting to get that scheduled, the light switch went bad. AHS said they would take care of them both at the same time. The contractor was excellent. By the end of the visit, everything was great. It was a very good experience with AHS.

I put in a claim to Home Shield for both our AC units. One is for the downstairs and the other one is for upstairs. The guy from Advanced Air came out. He came into the living room, checked the downstairs unit and said that it was working okay. But he had to replace the thermostat. Then he went to check the upstairs unit, and he said it was working fine. But he never came upstairs to check the thermostat. He told me to just put it on to 59, make it really low, and he said that it was working. But the next day, it was still hot upstairs that night, and the thermostat was reading 78 degrees. When I called back, I must have been on the phone with them for a total of five hours, trying to get Home Shield to send the guy back to fix the upstairs unit.

The guy came out for our AC and he went down to the furnace. He found the issue, said it was a circuit board. He fixed it right up. We also had a small gas leak. But that was our fault because we bumped the gas line. They came out, patched it up and they were gone in a few minutes. They fixed it fine. Everything was good. AHS is doing good.

The air conditioner wasn't coming on. I made a phone call and American Home Shield scheduled it for me. They asked, "What's the problem?" It was automated. I just said AC, and they went ahead and schedule whoever the company for the repair. They just told me I'll be contacted. They didn't let me tell the company what the symptoms were. I got an email telling me the company name, the contractor, and then they will contact me. That's it.

I had a ground fault receptacle that kept faulting and I couldn't figure out what was going on. I paid American Home Shield the $75 to make the house call. I had no other out-of-pocket. A guy came out, looked at the issue, and reset it. Come to find out that when the rain comes, there was moisture getting into a receptacle that I didn't even know about. That was causing the ground fault to trip. The guy got it all straightened out for me and got it fixed. It works fine now. I was pleased with how it came out. I just wish that I had known I had that other receptacle. I probably wouldn't even call the guy. I'd probably just put a new one in there.

In the last four months, American Home Shield has come out when I had issues with my appliances. I've been able to replace all of them and American Home Shield provided reimbursement of the cost. Overall, it’s been great to have the service and I’ve had them now for 20 years. It’s well worth the monthly fee and the service fee and it’s always been cost-saving to me.

With my latest claim, the garbage disposal was leaking. The tech came and put in a new one. The previous things have been a nightmare. If it's anything that costs more than $200, it's your fault. When I went through nine million questions, knowing that at some point in the next couple of years my air conditioner or heating was gonna go out 'cause it's 50 years old, the agent said it's all good until it actually breaks. The contractor reported to American Home Shield that it was broken. It was my fault because it wasn't maintained. Okay, it was 50 years old. I was pretty sure it was maintained. Then I got a letter stating that until I replaced my unit, they won't send me any money. Then, they bend you over and screw you. So, I'm getting less than $1,000 for something they should have completely replaced based on what their contract says and what their agents say.

I like American Home Shield. When my refrigerator went out, submitting a claim for it was great. Everybody was real nice. They took care of it. The company that they sent out was really effective. It just took a lot longer for the part to come in, but there was nothing they can do about it. I've had AHS for years in a couple of different houses, and it's saving so much money. I thank God I had them.

The ceiling fan needed to be repaired. I alerted American Home Shield via their website. It was very user friendly, and I was given the name and phone number of who was going to come out. All County was great. He’s sent out before and he's always solved our problems. He was at my house before I was notified that he was assigned. I put in the claim late one evening, and he texted me the next morning at 7:45 and asked if he could be here at 8:00. So, he was out before I was alerted that he was assigned. I talked to him and I watched him do this work. A screw had come loose inside the ceiling fan and the blades were loose. He said it wasn't the typical fan where you could just loosen it and pull it down a little bit and work on it. He had to actually take it completely off the base. The repair helped a lot. It's been unusually hot up here and we have no air conditioning. So now, the fan works.

We didn't have any air downstairs. When I initially made a request, I didn't hear anything for about two days. Then when the tech called, he didn't come out for another three or four days, so we were out of AC for almost a week. But other than that, everything was fine. He came and we got air that same day.

This is the fifth week that somebody is supposed to come in here to fix my ductwork and it hasn't happened. I already paid the $100. I already made four calls to American Home Shield to try to get a guy out here. I spoke to the people that were hired to do the work and their guy was going to be here on a Monday. I was out of the country and he never showed up. American Home Shield is supposed to take this up to the next level and nobody has done it.

Some of the people sent out by AHS can't speak English. Some of them don't do the thing right and we have to call back. But they straighten it out eventually. Recently, I was having trouble with my shower where the faucet wasn't working. It took a while for the contractor to get a part but it's fixed now.

I was feeling really great about American Home Shield until recently. I had an issue the other day with my hot water heater and I haven't heard back from them. The plumber that they sent out told me that they likely wouldn't cover the part on my hot water heater. They've been slow to communicate any information with me. The original issue was that there was a thermal coupler that had gone bad on it. I paid my $75 and AHS sent out an electrician. He changed out the part on it but apparently, he didn't hook or tighten something that was supposed to be tightened on the hot water heater. A gas leak developed as a result and I had to call Pacific Gas and Electric who provides my gas service. They sent a technician out and he said that there was a gas leak and he shut it down.

I had some faucets that were leaking and the contractor fixed them all perfectly. Aside from my plumbing issues, American Home Shield helped me with the HVAC and I had a locksmith. I also did two claims for appliances. I had no issues with any of the contractors. American Home Shield is worth it. They take care of what needs to be taken care of.

Last year, I had the AC unit replaced. A company came out and they just jury-rigged the job up and put a whole new unit in. They told me I needed $500 to pay for the modification. But I came to find out that they did absolutely no modifications. They used a lot of the old parts, like the condenser coil, which was 17 years old. They did illegal modifications because they were running new refrigerant and half the system is the old system. So American Home Shield sent out TNT to work on the AC. It's still not fully done. I've talked to TNT and they told me that I needed to have them go back out there, so I've got to get on the American Home Shield website and get that taken care of.

We got our dishwasher fixed probably three months after filing the claim and that was all due to Sears plugging it up. They were horrible. They couldn’t get the part and every time I called them, they were trying to sell something. They were using American Home Shield as a way to sell something else. American Home Shield ended up sending Whirlpool out and Whirlpool had Diamond Services do it. They did a great job on our dishwasher. We had an issue with the AC too. There were some debris blocking something that was creating a water. It wasn't doing it right and was making a mess. A contractor got it working and we’re all good.

I paid for a service and it worked when I needed it for my air conditioner. A technician came to my house, did the job that he was supposed to do, and left. I was, as a result, happy.

The tech came at a reasonable time. Even though it was a holiday in between, he came the next day after the holiday. He pinpointed the problem and partially fixed it. But he has to come back and fix the rest of it. Also, AHS is paying for the parts but I gotta pay for the rest of the stuff. I didn't know that was in our contract. Other than that, AHS is a good warranty company. But, you gotta read the fine print because from the first time I started dealing with them 10 years ago, things have changed. They've tweaked things that they're gonna pay for. A lot of things that they used to take care of, they don't take care of anymore.

I had a hot water tank that was leaking. Getting to do the end result can be a pain in the ** talking to these people on the phone, who really don't understand what's going on. They're just order-takers. After talking to American Home Shield, their tech came out and they said it was leaking. And within three days, I had a new hot water tank put in. I had another claim a month ago when my dishwasher went out. The technician came out, identified it was the motor, and within a week, they had a new motor, installed it, and the dishwasher works fine. I was very satisfied.

Below are all calls I made to AHS. One is a call-back from AHS after I waited 50 minutes on hold.

I contacted them for my elderly parents' home AC. They are the warranty provider. Contract #**. They sent out Beaches Air which has 1 star reviews. First tech said he couldn’t do anything. Second tech said was not experienced. Third tech said needs coil. Then when I asked when coil coming they said first I had to agree to refrigerant at $2800. Called AHS several times to get straight runaround, even on Facebook still got runaround. AHS then sends out Total Air- he seemed to know the most. Agreed needs a coil, said refrigerant should be around $1400 maybe. Why would we pay that much for refrigerant when new units are less than 4K. This company is bad. It’s been 3 weeks and I still have no AC for my elderly parents.

A/C went out and the vendor they dispatched has no appointments available for 2 weeks (they are sending someone from Eugene, OR when we live in Salem, OR). Our temps this weekend will be in the 100's. When I called and asked for someone to be here sooner the rep told me that if they tried to dispatch to someone else it could delay the process even further. This is the script they are provided because the rep I spoke with yesterday said the same thing, they both even said "just as a heads up, it can take longer". I offered to find someone local and be reimbursed and she said it doesn't work that way. The rep also refused to let me speak to her manager. Their customer service reps are very unhelpful and could care less about our situation.

I needed some work done on my electricity. It looked like the lights weren't working in three of my home's areas so I had to get somebody to come out here and fix them. Had I known how simple submitting a claim was, I would have done it sooner. But I liked that it was automated. The contractor was very fast. It took them five minutes to fix the problem, maybe less. Everything has been great. I would recommend American Home Shield.

In summary:

American Home Shield's website was very intuitive. Submitting the claim was easy. The contractor was very communicative. The person they sent to swap the locks did a good job. He was sociable too. He treated my house as he would treat his own, which I think was important and sometimes, it's something that doesn't always happen. I would recommend them. Everything was great.

The technician got right to the problem. He told me exactly what was wrong, what he was going to do and how much it was going to cost. I asked him questions about a replacement and he told me I probably still had two years left on my compressor. He was fast and professional, and I was very impressed. So many of my friends are single women like I am. I tell them, “You don't have to worry about going through the phonebook looking for something. All of these people have been scanned.” I had problems having to have my air conditioner fixed and the contractor told me it would be two weeks. I called up American Home Shield and they said, “We're dropping that person and we'll have someone contact you.” Within an hour, I had another person. That day, the problem was fixed.

During the quarantine years, there was a problem with communication at the AHS phone. They didn’t answer for a while. But things got ironed out and it took a while. Lately, I had a couple of reasons to call and everything was very timely. We had an electrical problem that was a little complicated. We got it taken care of. The warranty didn't cover, but they found us an electrician that got the work done. We also had Comfort Pros come out for our AC and they knew what they were doing. Everything went very well and we were happy with them. Having American Home Shield service is peace of mind. When you move to a new area, you really don't know people, you don’t have that network. So, we appreciate that.

American Home Shield seems a good product. When my air conditioner quit working, the rep said that the person who would do it would call me. He called me, came out when he was supposed to, and fixed it. I was happy with it.

In the bathroom, the new washers didn't work and the whole faucet was deteriorated. Then the aerator of the kitchen sink was broken and it cracked off. It was very weird. I kept putting glue on it and finally, it wouldn't stay on anymore. It was frustrating because every time I'd do dishes, that thing would fly off and it looked so yucky. And when I’d use the dishwasher, all the water would squirt out, so I couldn't use my dishwasher.

The beginning of service with AHS wasn't good because I waited six months to fix my refrigerator. I started in October and the techs had the appointment in January. We were sick with COVID though and I didn't want any visitors to come. They came in March but they didn't fix the refrigerator well so I called again and I asked for more service. Two months ago, they finally fixed it. Now it's working well. I got AHS from a referral because one of our friends was saying AHS fixes very well and even if they couldn't fix their refrigerator, they give a new one. I tried AHS because I had the same issue but it didn't work for me. I had to wait a lot.

The air conditioner wasn't working at all. Three Brothers AC came out and fixed it. They found some burned wiring and replaced it. It's working good now. American Home Shield is doing good.

I liked how efficient the technician was. He was on time and called me when he was coming, which is a rarity. He was there for an hour and fixed the AC. He gave me a great tip about my air conditioning system and how to keep it at the same temperature all day, which has worked wonderfully. It was all good experience. I always recommend American Home Shield. Nobody ever takes my work advice, but I've been a longtime customer. I'm a little disappointed in the price hike though.

There was an issue in an upstairs toilet where some things cracked inside the bowl part and some of the parts that pertain to flushing. It was kind of squirting water everywhere and the contractor fixed that. The other issue was a kitchen sink problem where the water wasn't coming up through the spigot and they replaced it. But I have to call them back because the spigot’s already dripping. But overall, having a home warranty gives great savings. In this case, I had two issues and it was one call payment. American Home Shield also covers larger things if something happens to my air conditioner or heater, water heater, etc.

I called American Home Shield for the air that wasn't coming on. They gave me their contact info for Blue Sky and told me when they were coming out. The technician came when he was supposed to and took care of us. He had everything with him that he needed and didn't have to come back. We needed a new thermostat to solve the problem and so far, so good. The only thing I don't really care for is American Home Shield just raised my rate. It used to be $40 and something and it went up about 20 some dollars.

Affordable Comfort and Construction contacted me on a Monday morning. I told them that my air conditioners were leaking water from the ceiling. They came out that same day or the next day and I was at work and my mom stayed at my home. They told her that something was clogged up. They unclogged it and they left. I was thinking that solved the problem from the water dripping but I could still see some water marks in my ceiling. Two or three weeks later, it started that dripping again. I called American Home Shield back on June the 20th or 21st and told them that it ain’t even been a month since Comfort came out the first time and it was back leaking water. They emailed that company. It took them two or three days to respond to me. The guy called and made the appointment for somebody to come out and check my AC unit again.

American Home Shield has come highly recommended to us when we started in rental properties because you never know when things are going to break. Usually, the cost of having something fixed is far higher than what you even make annually in a rental property. That's the reason why we have one for our own home and we would recommend to all our friends too.

American Home Shield is fine. The actual installation, we've ran into a couple of issues, so wasn't particularly happy with that. When AHS set up the date, they came out. And when they opened up the dishwasher, they discovered that it was damaged. So, had to wait a couple of more weeks before somebody came out, and they scheduled another date. And they said, “We're gonna be here between 3:00 and 6:00.” By 7 o’clock, no one was here. So, we had to call. And they said they had a flat tire. They came back the next day after the flat tire, and they fixed it right in the morning. They were very prompt and professional. They did a great job. So, everything got done. But if you're gonna say 3:00 to 6:00, be there between that.

The AC at my rental property was not cooling that much. The techs checked and they had to add coolant. But that was not covered so I had to pay out of pocket. AHS is really good and their claims process is straightforward. But, the techs were not able to diagnose my dishwasher's issue the first time they came. The third time, they got the diagnosis. It was during the COVID time, so the parts were not available. It took them three weeks to fix the issue.

A tech from A Water Solution came out for the spigot for the bathtub and the kitchen sink. I haven't had any problems since he came out. I love American Home Shield. I'm always telling people about it.

I had a leak in the bathroom, and the tech did a great job fixing it. I called the claim in to American Home Shield. It is now a simple process submitting claims. It used to be difficult because I've had to wait in line for two hours. But now, it's really quick. I've been with three other home warranty companies, and AHS seemed to be the best. So, I would recommend going with them. Their coverage is better. I had a hot water heater that went out, and the other company I had wouldn’t cover it. AHS would.

American Home Shield was recommended to me through a family member and I would recommend them too. Recently, the icemaker wouldn’t make ice and they replaced it. The contractor was timely and professional. The icemaker was making ice then it stopped. I scheduled another appointment but it started working again so I canceled them yesterday.

I have three electric heaters high on the wall with a fan. The two-bedroom ones did not work so I had a technician come out. He turned on the thermostat, held up a fan to the heater and said they work. He said they weren't broken. I couldn't get any heat out of them but he evidently could. Plus, he took one of my lightbulbs. He said I didn't need it and left. It seems to me he should have given me something but he just went out the door with my lightbulb. I don't even know who he was or what company did he represent. He was prompt and texted me saying he would be here but he was very unprofessional and evasive.

I had a leak from my vanity down to my downstairs. Dockside Plumbing came out and they were very rude. They said they couldn't determine the leak until I removed my vanity. That's the whole bathroom sink. I did it as they stated. They then said that it was not normal wear and tear and that the people that removed the vanity broke the pipe. That was insane. I had the leak before they even came out. American Home Shield had to realize that I couldn't get behind the vanity and damage anything. Dockside said they sent a report. How do I even trust the report that they sent back? If they're saying it’s not a normal wear and tear, what is it?

I'm not happy. Everybody that tells me they have American Home Shield and has had a problem is very unhappy. American Home Shield tells you they're going to come fix stuff but they don't. They have an excuse about they can't find parts or they don't do this or that. It needs to be more clear about what is not covered and what their limitations are. The people that finally come out are excellent but my experience has been that they have to okay every single step with American Home Shield and it takes forever to get parts or replace anything. If you can get an American agent to talk to you, then you're fine. But when you call about replacement appliance and they call you back with somebody that you can barely understand, it's not very good. They finally got a plumber out to my house after three weeks and I'm still waiting on a refrigerator and June 9th was the original call on that thing.

Our left back burner had a burning smell to it and it wasn't working properly. The repair guy came out and looked at it. He said it was burning on the back of it and he changed some electrical conduit in the back of it. It works now because at first, it was burning if you turn it on. It's not an electrical burn anymore. But now, if you turn it on medium, it's either low or high. It's not gonna go from two, three, four, five, six, or seven. So, it’s still not working properly.

I called in for my furnace not working and my ductwork and American Home Shield contracted out Lays Heating. Got the name and number off the AHS website. I gave them a call and they didn’t answer right away. Finally, they ended up calling me back. The tech came down to look at the work and said he'd give me a call back about the next day once he gets approval. I haven't heard from him since and that was a month ago.

A couple of years ago, we had some pretty bad companies come out. Also, there was always a bit of a language barrier and not fully understanding what I'm was asking or what I needed. Other than that, the setup online was really easy. In recent years, the people that have come out have been more knowledgeable and helpful. Recently, we had an issue with our water heater. The techs replaced it but two hours after they left, the heater broke and released water all over the basement. It was a struggle trying to get the tech to come back out and take blame for it.

I call American Home Shield and tell them what the problem is. They pick a vendor who comes out and fixes my issue. Once they call the vendor, the vendor then calls me and asks me what is the best time for them to come. If I say right now, they’ll shoot over. If not, I pick whatever time is convenient for me. Recently, a technician came out and changed the lock on my doors. He was very thorough. Before he started, I went around with him. He showed me exactly what he was gonna do and gave me all the details. Now, we’re very relaxed and more comfortable knowing that we have the only set of keys to the property.

When our water heater went out, we paid the initial fee, and then after that, everything was covered by American Home Shield. We struggled at first because Texas suffered a freeze in February. A lot of things were going bad for everybody and many contractors were occupied. Our water heater had to be replaced because it was cracked, but it was backordered. We still had water, but it was leaking in the garage. Once the contractor got here though, he was amazing. He was absolutely professional and communicative. He would communicate when he was on his way. American Home Shield is a great service. We unfortunately remodeled the house afterwards, completely, so a lot of the things that they would have covered didn't qualify anymore.

Our ice maker broke shortly after we moved in so we had a repairman come out through the warranty. I did my claim online and it was easy and straightforward. The repairman was fine but the job isn't done yet. They had to order some parts. I also had a claim before this. Everybody was professional and on time. Everything good.

My garbage disposal was leaking, so I called the American Home Shield. They sent somebody over, and they fixed it the next day. I've got a new garbage disposal. I had some other damage, but that wasn't covered by American Home Shield. I need a new cabinet but the company who installed the new garbage disposal had somebody coming in an hour later to take care of the other problem. I had the garbage disposal removed, so they did an excellent job. It was clean. They didn't leave any dirt. I'm very satisfied.

We were having an issue with the dishwasher. It was addressed wonderfully. American Home Shield did a great job. We had water spilling out in the rinse cycle through the air gap and needed to get it fixed. And the gentlemen that came was great. He did his due diligence. We have only moved in for a month so the hose was plugged up by the previous owners with food for a long time. He fixed it, so we're very happy. You pay for the year, and there is a charge for each service that you call that you make to AHS. They dispatch somebody. And there's no payment to be made. It's all done through your policy.

We had a claim for a gas range that was not working and there were some issues with that. Three technicians came and they refused to work on the appliance. Finally, somebody who could work on it came and they figured out that the gas range was not repairable. We have authorization from Home Shield to replace it and that's working out okay. We are now looking for a range. We haven't zeroed in on finding one that's within the price range that Home Shield will approve but we're getting close. As soon as we buy one, we'll send a bill to Home Shield to get reimbursed. Aside from that claim, we had quite a few repairs. Home Shield's service has been excellent and I'm very satisfied. As the homes get older, having the home warranty saves you from any big expense all of a sudden.

I called American Home Shield and needed someone to come out. I had an issue with the toilet and they sent somebody out. He changed the flappers but the toilet was still running. When I called American Home Shield back and told them that I needed somebody to come back because I was still having the issue, they gave me the runaround. They said that the initial person that came was not in my area but I had to use that same person. So I made two or three calls trying to get someone to come out. Finally, I got somebody on the phone that said, "No, they are not in your area so we're going to have to send somebody else out." The thing with American Home Shield is if they can't fix it, they will replace it. They did replace the toilet but it took several calls for them to do that.

The tech from Plymwr Plumbing who came out recently did well and there have been no issues since the repair.

American Home Shield has been worth it. I have three plans in three different houses. On one of them, I've used it enough of times that it has paid off. It's a good plan to have though it’s a little bit high on a monthly basis. I pay $75 a month for each plan then I pay $100 for each service call. So if I have a contractor come out once a year and I pay $75 a month, it's kind of an expensive call. But it's better than having to come up upfront with it. Recently, I put in a work order for my outlets that weren't working. The guy that came to my house was awesome and I was satisfied. However, when I have to put a claim in, I dread it. When you call and try to get somebody on the phone, you wait forever. It's ridiculous.

My husband and myself have had American Home Shield for nearly 9 years. They pretty much do what they say they will when a service call is either sent in by logging onto their website or by phone call. But over the course of the past two to three years, we have had a few issues with them. Number 1, I am on oxygen at night plus several hours a day. I also have other medical issues as well as my husband. They have been aware of this since the beginning of the contract. Air conditioning is part of easing the symptoms for both of us. So when our A/C went out a couple of times over the course of the yearly contract, We called for service and every time we had to wait anywhere from 3 up to 5 days before seeing a repair/service provider to come out and fix the problem! Living in Southern Arizona, temperatures can reach up to 115 degrees.

The claim for the dishwasher was addressed very well. It was an issue with the drain connection and was solved rather simply. The technician also found some other issue with the motor of the dishwasher which I haven't seen. He ordered a part, came back in time, fixed it and didn't make a mess in the house. The third incident I had was an electrical issue. The first company American Home Shield sent was terrible. The guy just came in, did nothing, and left. It was a very difficult two weeks until they were convinced to send a different company. I called the center maybe six times. Every time, I had to explain the issue from scratch to the customer service rep. They kept repeating everything was fine. They still had to give more opportunities to the first technician. I had to resort to Twitter and Facebook and start reaching out to them through that way until they were convinced to send a different company.

Recently, Medallion Plumbing came out and did a great job on my water heater. But when Sears came out for my dishwasher, that was a problem. The first company that American Home Shield went to send out here couldn't come for almost two weeks. I said, “That won't do. Is there anybody sooner?” They said they could send Sears. Before we had American Home Shield, we had Sears and we loved them. We switched because American Home Shield covers more things. I was so excited because no matter what Sears had come out for - my refrigerator, my dryer, my washer, my dishwasher - it's been fine. But boy, was that a disappointment. The lady acted like she didn't know what she was doing and said, “I know how it's a pain to do.”

I like American Home Shield so far. There was just this contractor who never called me back so AHS had to get somebody else. Then, Coaches came out very fast and very efficient. The tech stood in front of me and my wife and didn't budge until we had every question answered. If another issue comes up, I'm going to request them again.

I called American Home Shield and told them that I didn't have any AC upstairs. It was blowing hot air. They told me that the contractor should be out probably within the next 24 to 48 hours and gave me the name of the contractor. Some guys came out on that Monday. I found out that I had to pay $1,100 to repair the unit and that the freon that they were using was pretty much discontinued. That freon has been going up steadily year after year.

After I requested service online for my air conditioning, the tech came and he was very nice and polite. He resolved the issue that day too. I only used American Home Shield once so far and it's been okay. If I had an older home, I would have more benefits. With it being a newer home though, I don't think it's benefiting me that much.

I'm very happy with American Home Shield's service. I called them and told them that the air conditioner was not cooling. They sent out a contractor and he repaired it. I had to wait a day or two for him to come. But he repaired it the day he came. I had a plumbing repair done last year and I was very happy with it. AHS responded and repaired everything. They seem to be reliable. And the contractors that they send are knowledgeable.

I cleaned the outside unit, and in doing so, there are the things you pull out that it disconnects everything because it’s 220. And when I put it back in, I didn’t know that it only goes in one way and I had things upside down and it wouldn't start again. The unit wouldn't come on. The inside would blow but not the outside. I didn't know what I had done or if something had gone wrong in the process of me washing it. But the tech went ahead and did that, and did a diagnostic on it while he was here. He made sure that everything was okay, checked the inside unit and the Freon, because he was already here. He provided very good service, was very helpful, and didn't make fun of me which was nice. I was concerned about some foam having come out. He said, “No, don’t worry about it. It's okay. It doesn't matter right there.” And some of these little things. But that was all it was. Everything was okay. He double-checked.

Every time we've had to go through American Home Shield, it has been most efficient. There was only one delay. I was trying to get someone out here and it was around the holidays so that was understandable. Other than that, for what we pay and to only have to pay that service charge, the home warranty is very helpful. We used the service over Christmas. My sink was clogged up so I had a plumber come out here. We also did service in the springtime when my washer was leaking. American Home Shield is very good. I love being able to do the claim online. I can also cancel it easily and they reimburse me. Everything seems to work out. A neighbor of mine had a refrigerator go out two weeks ago. They didn't have a home warranty and I told them to go with American Home Shield. We had been with them for quite a bit and we were very happy.

We thought we only had one small gas leak down where the furnace is. The technician that came out found several and he took care of them. He was very quick and thorough. Whoever put it in didn't tighten the valves properly and that was what was causing the leakage.

I had a good experience with my recent claim with AHS. Bay To Bay Appliance Repair was professional when they came out and got right to the point and fixed the problem.

I've just used American Home Shield for my air conditioning unit. I figured out the issue and told the tech that it was probably an easy fix. But the tech still looked through everything else. He was professional, knowledgeable and he jumped right in. Then, he replaced my thermostat. He said it was going out so we would replace it right then. AHS is working pretty well for me.

The plumber that American Home Shield sent to me refused to come to me earlier in the year. When he did show up, he told American Home Shield a line of crap. He said I live on the top of a mountain off of a dirt road and he could barely get to my house. I told American Home Shield to ask their other contractor, the cooler guys, if it was true. Those people have been out here two times to service me and had no problems. I'm in the center of town and I have a paved road out front.

The technicians who have been here did a really good job. They were responsive and quick, so I'm happy. This last experience was the one that caused me to cancel American Home Shield. I'm not pleased with it at all. There are two things that really stand out in my mind. One is May Heating & Air. They told me that my air conditioner's old. It was an air conditioning problem. They said that they needed to replace a coil inside of my air conditioner, and that after that, it's going to need like 9 lbs. of R22, the old-style refrigerant that they no longer make. I had to pay for a big chunk of that out-of-pocket. It was a lot of money.

When we had a leak in the bottom of our tub, I phoned in for a claim number and the reps were very prompt and clear on everything. The repair company came out and everything was excellent. It solved the problem completely.

A contractor called me right away to schedule the appointment for the water heater that was leaking. They were able to work around my schedule. They let me know that it was pretty much broken and I needed a new one.

AHS is up and down sometimes with what the warranty doesn't cover and certain things concerning the AC. Like if I need Freon, I gotta pay for that. They are nickel and diming and sending people back and forth. They gave me such a great sales pitch but there's a fine line with it that's trickery, just to get my service and telling me you're covering everything. And I'm like, “Well, this would be a benefit for me and my family, that I don't have to worry about overhead if I could pay monthly to get a service done."

We had a problem with our dishwasher. The company that came out for the service was absolutely the best company ever. They were a family company. They were incredibly professional. They were on time, were clean, and they followed up. So far, the dishwasher has been good since the repair.

I used their service for my dishwasher and they solved the problem very quickly. The contractor cleaned out the filter and they did a great job. Then, I used it for a refrigerator that was leaking and the contractor fixed that promptly. They had to replace my pool pump when it broke and the contractor was very knowledgeable. It was a place that I had used before. It’s a reputable company. Everything's been great with AHS.

I've used American Home Shield for several years and sometimes, they get companies that you can tell that have experienced techs but then, you also get companies that you wonder if you can trust to even touch the appliances. It would be nice to be able to establish a relationship, like asking for a contractor that you've worked with and you were impressed by, rather than just being assigned one randomly. There could be some consideration to the companies that have serviced our homes in the past. Also, I wish that there was longevity. Some companies reward you for being a long-term member. But other than those, I've always recommended American Home Shield.

I had a claim for the refrigerator and I was really pleased with the way that AHS handled it. They have a new system and it looked like it improved a lot from this year and last year. The process was very easy. The only thing is, when I received the part, its label showed a warning about the material. I told the technician and he said that it was identical to what I had and if we didn't use it, I had to wait for another four weeks. So, I just took it and put it in the refrigerator. And it’s working now. The technician was very professional and knowledgeable. He said that they just received the part from AHS and whatever was on the label was not their fault.

I've got two AC units and I've had problems with both of them this summer. That was the upstairs unit. And we noticed that we were still getting air, but blowing out cold air. So, we contacted American Home Shield and they sent out Koalafied. They explained that there's a compressor, a coil, and there was this and there's that. It just got to the point where I said, “Okay.” So, we're replacing a lot of this air conditioner. And we also needed to refill the Freon, which would be expensive. Because it was a 20-year-old unit. It was popped back and forth. Finally, I just said, “You know what? I'd rather just pay out-of-pocket to get a new air conditioner,” which we were anticipating. It was going to happen one of these days because the unit is original to the house.

I had a leaking faucet and a clogged sink in the bathroom, and the contractor that came out was fine. But I just got my renewal bill and it’s very high. I’m not sure that I’ll renew with them. It’s over $1,000 a month, but I live in a condominium, so there’s no external stuff.

I made sure that if there was anything wrong with my appliances or anything I wasn't comfortable with at the house, I could call on someone to help me try and get that repaired. When I have American Home Shield come in to do anything, they usually reply within 24 hours. Sometimes scheduling takes a bit longer than I'd like, but when they come out, they're very professional and usually, they can help with whatever any issue I have. I had to have something submitted last year and it worked out fine. Everybody was very helpful.

The technician who came for the dishwasher that was leaking was super friendly and very professional. Everything went smooth.

They had to retool a new piece. They had to get a new drain pan that was cracked. One time American Home Shield didn't have anyone within a 30-mile radius, and it took a little longer to schedule the service call. But when they have someone in town, it has been great and I've gotten very prompt service. So far, it has been worth our investments in their policy.

The previous owner set up the appointment on the dishwasher. They listed that it was working. I moved into the house, ran the dishwasher and twice now, it's leaked all over the floor. I don't know if they didn't just stay for the whole cycle or if it's just a freak thing that happened but I'm going to review my policy so I can call in on a thing or two. I have also used American Home Shield in the past and I suggest everybody has one with a new home.

The tech was on time but he had a problem getting in since we’re in a gated community. So, somehow we need to convey that information in the future. Otherwise, the process was fairly easy and we were satisfied. We had a dishwasher issue and that dishwasher would not stop. He showed us how to unlock the dishwasher, which is digital, and he said that he would come back within 30 days if we still have problems. He also showed my husband, on the sink, that the escape valve needs to be positioned a certain way. So we got a little educated on how to use a dishwasher.

American Home Shield does a great job. I've done several different things with them and I've had good results. When my AC wasn't cooling, they fixed it and they did a great job. So far, it's still working fine. At another time, I had a little trouble with the oven that I purchased. It was supposed to be delivered, installed and the other one taken out. When the delivery guys got here, they said, "Oh, no. We don't do that." That was not so much fun.

American Home Shield does their best to resolve any issues and the process of submitting a service request is the most efficient way they can pull off. I had a claim and they facilitated on their end as much as they could and they handled it quite well. Any issues I had with the initial vendor would have been out of their control but their efforts to address them were appropriate and satisfactory. Keep up the good efforts to do good work.

The temperature gauge of the water heater wasn't on and I couldn't get it to function. The water was also scalding and I was unable to adjust it. I submitted it as the controller was not functioning and the process was difficult because there were some things lost in translation with the call center in India. They had processed that as a wall heater, so they sent an electrician out twice for me to look at it until somebody realized the mistake.

When the AC unit stopped working, American Home Shield told me that someone might come out that same day which really surprised me. But they ended up coming the next day which was fine. I was so impressed with how quickly they responded. The technician was on time and took care of what he thought was wrong. He told me that he thought it was one thing then he looked into it and said it was something else. He replaced the converter 'cause it had overheated the night before. However, it's not fixed is all. When I got home for the weekend, I checked into it and turned it on real high to see if my house would cool down, and it never worked.

AHS is a terrible company who does not honor their contractual obligations and have non-existent customer service. We have kept our warranty with AHS for over 10 years and in that time have used them a handful of times for random repairs. If you need something replaced however be ready to have them not honor their end of the deal.

I contacted American Home Shield as my AC had stopped working. It’s June in Texas and the AC not working qualifies as a be emergency to our family since we have a child who suffers from asthma. The first contractor that they assigned the call to could not come out for 5 days. I asked them to assign it to a new contractor and they did. That contractor was able to come out in 48 hours. They assessed the issue however as of writing this it is four days later and the repair has still not been scheduled to be completed. American Home Shield says they have our issue flagged as urgent however still no AC. I will update my reviews once our issue is remediated.

I had a garbage disposal issue and the tech got it fixed. It’s been working ever since. My folks had a positive experience with the tech and they didn't have any complaints. This is my first home that I've owned so I'm unfamiliar with how it should be and it seems like this is a good experience with American Home Shield, from what everybody's telling me.

The burner of the water heater went out. The technician that came out was able to get it resolved. American Home Shield was better this last time around. They've changed a lot of what they've done in the past so I'm pretty happy with it.

I had a water leak under my sink. The company came and the repair man clamped it off. It's been good since then. It was great, fast service, and the repair man was very good, professional, and handled everything in a timely manner. I had other repairs in the past as well. One was for my garage door and I was satisfied with that one also. With American Home Shield, I don't have to pay an astronomical amount for service fee for people who would normally charge a huge amount for just the inspection and tell me what was going on.

I've had several claims with AHS. One was electrical, one was re-keying, one was for an appliance, and one for plumbing. When I scheduled a service, I paid a flat fee of $75, then they had a technician text or call me and we scheduled the service. So far, everything went through and I haven’t been charged anything extra. Some techs were better and more experienced than others, but they were thorough. When I had an appliance issue, the tech transferred it to a plumber, but then the plumber said that he should have checked this and he would have cleared the debris. But the tech came back and fixed the other issue. All in all, I like the convenience that AHS brings. I'm a new homeowner, so a lot of things can go wrong or there can be maintenance issues. So, majority of things are covered in the house and the warranty makes it worry-free.

Usually, it's 45-plus minutes to get through American Home Shield. But when I reach them, they get me scheduled pretty quickly. Recently, I filed a claim for the spring that had broken. I could not open or close the door. The contractor was supposed to be here earlier but whoever rescheduled it never called me and told me so they came out at a different time than what we had been sitting here for for the time that the email said. But the guys were very good. They were in and out and this time, American Home Shield covered the claim.

It took almost two weeks since I put the claim in which is little too long before we had anyone come. I had to call and coincidentally, the lady said, "We were just about to call you and schedule something." Also, it was kind of broad when I was trying to give what I was doing a claim for. But ultimately, someone came out and once the gentleman got here, he was very kind and professional.

A washing machine would not do a single load without getting uneven load and the inner drum kept clunking against the sides of the washer. I called American Home Shield and I talked to someone. By the time I hung up with them, and called Andrea's Services, they were about to call me. That was very efficient. They were prompt. They were there earlier than I expected. They called and said, "We are in the neighborhood early. Are you home?" And they came. And then they needed to order a part, and as soon as that part came in, they were back over to put it in. It was very well done. They replaced all the shock absorbers. They said they were 90% sure that that was the problem and apparently it was. I've been raving about American Home Shield. Somebody asked for a home warranty, and I said, "We've been with American Home Shield for a number of years, and we've had only good experiences."

AHS is good but you might want to read the contract. It's easier to work with a home warranty company.

American Home Shield was very timely. The guy they hired to come out and do the work was great. He fixed the air conditioner. However, I never received any information on my warranty through my escrow company. I just knew it was through American Home Shield so I went online, got their number then called.

Everything was fine with the stove repair. They did a great job and were quick and on time. American Home Shield's service has been great so far.

A plumbing company came out once just to look at everything. They told me they were going to get back to me within a few days. It's been a few weeks but I still haven't heard anything about the work order that I've put in. I've been calling and I left voicemails. Even when I called American Home Shield, the two people that I spoke with put me on hold then some survey questionnaire came up for me to answer. It was asking how I would rate the person that I had just spoken with. But they had not done anything. They just told me to hold on for a second and that they were calling Total Plumbing Solutions. One time, I was on for about 15 minutes or so.

Three days earlier than the air conditioning, I submitted a claim for plumbing and I paid the $75 yet the plumber never came out. I called but that plumber never contacted me. I would like a refund on my money. On the other hand, the contractor for the ac was prompt. They came out the next day. The ac was connected to a stopped drain. The water has overflowed the tray and the ac automatically turned off. The issue was resolved and everything was good.

I had an electric claim with American Home Shield and another one with my stove. The stove wasn't getting hot. The burner had burned out. The tech replaced that part and another part. I had another one where somebody came and fixed my icemaker. It wasn't making ice. Something was replaced in there too. Having American Home Shield, I was able to get somebody out here sooner than later. Besides the electrical problem, everybody was able to fix things right on the spot. The claim processor was fine. The technicians were great. My experiences have been great and AHS definitely comes in handy to have. It's like the best investment ever.

I have incredible service with American Home Shield and I'm super impressed. They were very quick and they approved my claim in just days. The serviceman was right back out and installed the compressor. The unit is working great now. The man was very friendly and professional. I was very satisfied with American Home Shield.

The tech addressed the issue with the fan and replaced it. The refrigerator was not sealing and the tech made it seal. He couldn't fix the dishwasher that was leaking though. He tried to fix it the first time. The second time it leaked, it stopped leaking in the sink and started leaking out from somewhere in the door. I sent them pictures of both and he fixed it. I used it again and it leaked again. He's supposed to come back out on Wednesday. I also did a claim for the oven and the tech ordered the part and put it in. However, sometimes, when people tell you things, they're going so fast and you can't remember half of it. They should shorten it a little bit and tell me what am I supposed to do or how American Home Shield works in a language that everybody can understand.

Long Lane was dispatched by AHS for two things. For our washer and for our cooktop range. Both were looked at very quickly on the same day. When they came out, they assessed very quickly and it was, “We're gonna replace it.” I said, “Okay.” For the washer, it was identified that the bearings had were worn based on the sound, and after doing some research, I felt comfortable that that was what it is. And based on the contract itself, that would be too much to repair it, versus just putting out the money for a new one.

The whole experience with my AC claim was great. The tech from Climate Control Solutions did a great job. He explained what was wrong and fixed the unit super fast. The only thing was AHS didn’t cover the cost of Freon. I would like them to cover more stuff.

As of right now, I haven't seen anything promising about American Home Shield. I am not too satisfied about the overall service. It seems like every time I call, I get a different foreign person and no one can explain themselves thoroughly. It seems like everyone's name is Chris and I don't know how every person has the name Chris. Every time, I've been told something different and I'm still going back and forth with them.

I was happy with the service experience that Nice Air Conditioning did. Everything went pretty well. They were very good. They were both clean and they figured out the issue rather quickly. Sometimes AHS can be good. I do mechanical plumbing work myself. Most of the time, it's overpriced for what you're going to get out of it. I don't know if the value is worth it or not. But the response time and what they completed were definitely worth it in this case.

The kitchen sink was blocked and I was trying to file the claim as an emergency but it took four or five days for United Air Temp to come due to our schedules. We had difficulty with the timing. But they solved the issue on the day they came out and everything went perfect.

I've been having a pleasant experience. American Home Shield has been excellent. Recently, they came out for a washing machine repair request at my grandmother's property. The guy told my mom the issue and he got it fixed. My mom was pleased about it.

American Home Shield sent out Sears for the trash compactor. It wouldn't open up. The motor was out on it. I was told when the service people were coming. They were great. They had to order a part and when it came in, they came back out and installed it. It was a good experience. Try American Home Shield.

The company that American Home Shield sent me got right to the job. They gave me a lot of confidence in that. That was the first time I tried making a claim with American Home Shield over a rather expensive and enduring piece of equipment in our home which we took quite for granted and I was really pleased. They are certainly worth something to continue with if you take on a home but I am wondering where do I learn about the other kind of things and systems that American Home Shield covers.

It was a little bit rough placing a service request for a plumbing issue. I had somebody from another country pick up the phone and I couldn't understand what she was saying. Then, when the plumber came out, he said the issue was not under the warranty. I had to go and get a new toilet and get somebody else to install it for me. I also had a claim before where I paid and the contractor never came out. They told me they were gonna return my money back and they never did. That left a bad taste in my mouth.

I initially put in a claim for an HVAC since the outside unit stopped working, but when the guys came out, they said that they weren’t allowed to touch it. I didn’t think about it being electrical until I went up the attic and saw what it was. I noticed that two of the units didn’t have power running where I'd normally seen them before. When I opened up the breaker box and looked at it, two wires that were plugged into it had a power surge and had burned out. Had I put the claim in right, I could have got it done a whole lot faster. I had to wait for an electrician to come out because American Home Shield actually closed it out. My wife had to call because a week or so went by and they were supposed to call. Then the guys that came for the HVAC thing were supposed to put the thing in for an electrician to come out. My wife had to call and tell them that nobody reached out to us. The follow up not being done properly is my only issue.

I've been happy, overall, with everything. With my recent claim, the repair company showed up on time and the guy came in, did what he had to do then he was gone. Everything was working when he left.

An AC tech came out that I complained to American Home Shield about and they didn't do anything. They still charged me and the contractor never came back to correct their work. One time, it was an electrical system. The guy looked at the light and said it was the wiring from inside so he couldn't touch it. Again, they charged, they didn't do the job, and they gave me an estimate there on how much it was going to be. I had my people come out and it just took them 10 minutes to do the repair.

A tech came and told us that there was a valve leaking in the air conditioner. He had to replace it because it was an old system. He then refilled the system and everything has been working well. He did the repair the same day. We are very satisfied with American Home Shield this time versus previous times. How they do the automated now works a lot better than having to wait three hours for a person.

I liked the product that I was given through American Home Shield. However, the people that brought the replacement microwave out didn't install it because they don't do that. I've had to go out and hire somebody else to do the install, and I'm still waiting for the check from American Home Shield to pay the installer. American Home Shield was quick in handling the claim. I've always been happy with them for that but the company I originally bought the microwave from in four years, all of a sudden is not making replacement products so I had to get a new one. It doesn't make me happy. That's not their problem but the fact that the company that delivered it doesn't install it is kind of an issue. I now have it sitting on my kitchen counter waiting.

Something was wrong with the thermostat. Because of that, we thought maybe we needed a maintenance check. Maybe we needed to do Freon. But the tech went outside, gave us a new thermostat and everything's working great. He was excellent. I love American Home Shield's service altogether. We're gonna call again because we did plumbing in our bathroom with the commode and the tech did an excellent job.

Air & Water Solutions was at my house on May 27th and I still haven't received the air conditioning unit. The order went in from Air & Water Solutions and AHS kept saying that they never received it. Air & Water Solutions sent me a copy of the confirmation that they received from the carrier and when it was going to arrive. I even paid Air & Water Solutions for the refrigerant. It was not included in the contract with AHS which I totally understand. But I kept calling back AHS and they kept saying that I had to contact Air & Water Solutions. It's been back and forth.

I had a good experience with the Home Shield in general. We had a heating company come out for the AC and they were great. It was a preseason check. My AC condenser above my furnace needed the drain unclogged. I ended up doing it myself but I had to have an HVAC company inspect it. The company that I was assigned to did that and they also serviced my AC unit outside. Home Shield's claim process is relatively easy. But I just canceled my policy with them because I moved to a new house.

I like American Home Shield. I've never had any issues with them and I've told a couple people about it. One time, cold air was coming out on my AC, but it wasn't cooling like it should be, I called them and did a claim. I was given a window that the repair company would call me and set up an appointment, then when the repair company told me the person was coming, they sent me a picture of him. When he came, he told me exactly what was wrong and what he was replacing. Everything was good.

Up until now, I like American Home Shield's promptness and that they've been able to get back with me and fix all the problems I have. Recently, a plumbing guy came and he said it was not a plumbing issue, it was with the HVAC. The HVAC guy came out and I’m still waiting for him to come back because he had to finish something. I’m not having any more issues with that leaking right now, but he said he had to come back to do something with like the oil. He didn’t leave me any notes but he said he was gonna send it to AHS and get back. That was about two and a half weeks ago. Someone should have contacted me by now. If not Shepherd’s Heating and Cooling, American Home Shield should have.