American Home Shield Reviews

So far, AHS is the only company I'd recommend. I feel good about them. When we had a problem, a tech came out and fixed it. He was quick and on time.

The process of making a claim was smooth. American Home Shield sent a text and told me the people that were going to be calling me. These people called me in about an hour or two saying they would send somebody out. They sent somebody out the next day. Everything was going smoothly. On Wednesday, they called to tell me everything was approved. We just have to wait for American Home Shield to ship a hot water heater. The repair people just went and picked the hot water heater up.

We're having an issue with our AC leaking through the ceiling a little bit. The tech has been out twice and he's been great. It's pretty easy to submit a claim. In terms of ease of going into the website and requesting service and then responding and getting the contractor out here, I wouldn't have expected any more. I would definitely recommend AHS to other people.

American Home Shield has done great for me. This is my second time having American Home Shield in the last couple of years. I moved into an older home that was about 10 or 15 years old. When I moved in, the Realtor offered American Home Shield, and I took it. It was a great blessing. When I first moved in, the microwave went out. The dishwasher didn't work properly. I had electrical outlet issues where the breakers were flipping because they were too old. Those issues probably weren't as big to anybody else, but they were big to me because I don't know anything about those things. So, having the warranty was great for me.

I had an indicator light on saying that there was a burner on heat on my oven. But there wasn't and I couldn't get the indicator light off. The techs came out and fixed it right away. It seemed that there was a loose wire flying around in there. All in all, my AHS warranty is great and it's worth the $50 a month I'd pay for it. I live in an older home and if you're buying an older home, I would recommend getting some coverage like American Home Shield because things aren't all new. Any appliance that can break is discovered by the warranty like the washing machines, dryers, and my heat pump.

I was satisfied with the way American Home Shield ​worked, but the monthly cost is too much. The charges have gone up $30 a month, and I cannot afford that, so I am not renewing.

The compressor of my air conditioner was running but it wasn't cooling. I got information from AHS on who the contractor was and that an appointment had been set up. I called the contractor and as I hung up with the lady who told me when the visit was set up, I got the call from the appointment setter person who told me “Go ahead and shut things down, because if it's frozen up when we get here, they're not gonna to be able to work on it until it thaws out.”

My recent claim experience was deplorable. June 25th was the first call on the AC and within an hour, American Home Shield had taken the $100 deductible out of my account before anybody had even been out here. A week later, the condenser blew up and they were messing around. They told me I had to wait for approval on that. I told them I couldn't wait for approval. I explained to them where we live is a very tiny town. We get a lot of military in here that does training. That particular timeframe, we had military. We have a Hilton brand hotel here in town and we had no rooms. Nobody had rooms other than the one that was $35 a night and I wouldn't even put my dog there.

My gas water heater stopped working. I went up into the attic where the system is and I find out that it was turned off. I tried to restart it and it didn’t. I asked my wife to call American Home Shield and they set up an appointment for a couple of days after. They sent a technician and the technician came over and said the water heater turned off as a safety measure because it had an internal leak. The bottom pan was dripping outside. He said the water heater was due for replacement and he handled all that. He reported back to American Home Shield and we got approved.

Sears came out for our clothes dryer recently. It was making a loud, mechanical noise noise as it tumbled. They said they had to order a part. They did that and gave me another appointment two weeks later to install the part. I had one issue that never did get quite resolved but for the most part, American Home Shield is an awesome company. They do what they say they're going to do. Their contractors come by, look at my issue and they either fix it or American Home Shield replace it. The contractors have all been very professional except for one experience that I had. One of the companies that American Home Shield chose to fix something was negligent.

Every time I've had an issue, it’s always been resolved well by AHS. I submit my claims online with them and it's so easy. Recently, the heating wasn't working on the dryer, so it was blowing air but it wasn't getting hot. The techs came out super quickly and fixed it immediately. It was just the igniter on the gas and they took care of it in less than a half-hour. And they got out here the next morning, which was unheard of. So that was cool, too.

The AC wasn’t turning on and the service from the contractor was amazing. They came the first time and the AC went back on. But it went down again so I called American Home Shield and the service again. The repair guys were here the next day and they changed the fan so it works great. I recommend people to AHS because we never know what's gonna happen. Now that we bought the house and we have some problems, it's a peace of mind to have that.

My claim with AHS for the heating and the air conditioning went beautifully. The issue was resolved to my satisfaction. Metropolitan Heating & Air was very professional. I was very satisfied with that. However, we have four policies with AHS and we're new customers, we had a call that was for another property for a repair to a stove and AG Appliances did a very poor job. The communication was not good and AHS didn't cover the item. It was a disaster.

The capacitor in my AC unit went bad. I did a claim online to American Home Shield, and it was super simple. With having a home warranty, I like the comfort of stuff like my AC being taken care of.

There was a lot of corrosion around the socket of the oven light. I couldn't even unscrew it. I had someone from Home Shield come out and he managed to get the thing open and changed the bulb but the bulb didn't last long. Then, this fellow came and he had trouble getting it open. He did some tapping on the glass and it opened. He switched out a new bulb and he was gone. Something that I don't care about with the claim process though was that when I made the call, I did not get a human being. This is the first time that's ever happened and that's very upsetting.

I had a problem with my air conditioner. The tech diagnosed it and it was two parts that they installed. It worked for one day and then didn't work again. They had to order more parts which took two weeks to get in. They put the part they ordered in, the AC worked one day and then broke down again. I gotta wait a week for them to get back to see me and then wait two weeks for the parts. It's been two and a half months and it's still not fixed. So far, I'm not really happy. I live in Phoenix, Arizona, and it's been 118 here so not having an AC is costing me. I have two temporary units and it's costing more on electricity and what I had to pay for those units.

I called the number and American Home Shield sent someone out. It took a while, but the two guys that came were very professional. I really liked them a lot. We thought the issue was the water pump, so they tested that, and it was the switch. We had to pay for something that wasn't part of the plan. Apart from that, the two guys were very nice, sweet, and knew what they were talking about. I was very impressed with them.

My air conditioner wasn't cooling and it was 100 degrees out. I notified American Home Shield about it and the next morning, I called the contractor Gregory & Martin after I got a claim number. Gregory & Martin called me back and gave me an estimated time. They came out the same day and they were excellent. It turned out that the circuit board was blown so they had to order a new one. They brought that out about a week later and fixed the air conditioner. Now, it is working the way it's supposed to. I'm a big fan of American Home Shield and I would recommend them. I've seen how well their service is and how it works.

American Home Shield is very good. Our AC was leaking water and the repair company had to rework the drain. It came out and leaked through our dining room, so there was a lot of water.

American Home Shield is usually pretty quick and efficient in getting things done. I had a claim for an AC fan that went out in the AC unit and they fixed that. It's just sometimes they have contractors that aren't the greatest. I had to use them a while back for a plumbing issue and unfortunately, the guy caused a whole bunch of damage and literally punctured a hole in my plumbing. Then we had to cut the wall open and then water was leaking in the walls. It was somewhat fixed with the rough patch. But now I have to have my walls textured and painted which they don't cover. Now it's going to cost me more money to have some of it fixed. But other than that, American Home Shield is good and I haven't had any issues with them in general.

I’ve used American Home Shield dozens of times over the last several years. Recently, a plumber came for a toilet repair but he could not perform the repair because there was structural damage that prevented him from doing so. The flooring under the toilet wasn't flat and the plumber said I would need to get the floor fixed first.

I’ve been with American Home Shield for 25 years and there was a time that I was ready to quit. But it has improved so much more in the last couple of years. I have three claims out right now and the first one that was completed was a 5. It worked out well. There were some contractors that were not great and I voiced my opinion. AHS sent somebody else so they’ve been listening.

The washer wasn't agitating correctly and American Home Shield sent someone out a couple of times. Finally, the recommendation was to replace it and that went smoothly. So, I was very happy with the outcome. AHS is responsive and usually, the local businesses that they work with do what they say. They show up when they’re supposed to and get their job done. So, I’ve been very pleased.

Texas Plumber did good work. The guy they sent to me, was very cordial, kind and nice. He explained what happened. He was very honest, said, “American Home Shield won’t pay for me to move this plaster, water-resistant thing. You gotta come out of your pocket.” So, in order to get some water, I had to come out $110. I don't think that was fair to me. Calling AHS was also difficult and I understand that. The going online part is fairly easy. But sometimes, I'll be away and I can't get online. Even I got my phone, I just can't just go ahead to get online. Sometimes stuff happens when I am not near a computer. But, so far, when I go on the website, it's been no problem. But I'm really thinking about switching out and going to somebody else. Because all the years, I had issues with AHS. When I first got American Home Shield, it's been like that at one point and during the years, it seemed like it didn't fade away.

I had a problem with a washer. The guy came, looked at it a bit and said, "Okay, I've seen this before. We can't fix this. We could, but it would cost way more than a new washer, so it's ridiculous." So, he said, "I'm going to recommend American Home Shield replace the washer." And that's what they did. However, on that ticket, somebody ordered the parts for the washer, which they weren't supposed to do. We got a check from AHS and everything was great. We went and purchased a new washer. But we kept getting these parts and we got four boxes of them. The repairman said they're very expensive. That's why they elected to replace the washer rather than try to fix it. But I don't know who to give the parts to.

The contractor called and said when he would be here. Then, he called back and said he finished the job quicker than he thought so he came and finished the job. He changed the M plug which was controlling everything on the patio and everything started working. All my cooking equipment is out there on the patio and I do a lot of cooking out there. The repair put all that back into action. American Home Shield is worth the money that you spent. They're very good and excellent.

I had several items that popped up all of a sudden and they were taken care of quickly. The young man with Shields Plumbing was very knowledgeable. However, I've tried to request service online but couldn't complete it. It used to be easier. I had the call to get the things that I needed to have done. But American Home Shield is a good service and the cost is minimal. I told some ladies that are in my group at my church about them. One of them has it already and she's quite satisfied. The other two said they were going to check into it.

I heard really good things about American Home Shield. So, I decided to go with them. I wish the dang price is still down low like when I first started. I started out at $43 a month. Now, I'm at $62.26 a month. But if anything was to go wrong, it would be covered. I thought about switching to another company at one time because of the price being cheaper than AHS, but it just didn't really work for me.

My bathroom sink is still leaking. The repair guy is saying it's because the sink is not molded to the countertop and the pipe is gonna keep coming loose because the sink is moving. So, water is coming from the pipe that connects the drain line under the sink bowl in the bathroom. I still got the water piling up underneath the sink, so I can’t use my sink. Then, I had other people who came with the air conditioner. The repair guy from Mister Plumber came once before. My sink had an issue on it and he replaced it with a dollar store plastic faucet. I could have gone and bought a faucet for $75. I wasn’t home when he came for underneath my sink, so I could tell American Home Shield about the plastic faucet he stuck on mine. I didn’t realize until I went to use it that it was literally plastic.

I've been filing claims online where I'll do it over my phone. I'll go to the website, click on my account, click on the item, and hit "Request Service". It's done within five minutes. American Home Shield covers 95% of my appliances, if not 100%, and it's a headache I don't have to deal with. They step up to the plate and get it handled for me. I don't have to figure out what's wrong with it and where to take it. The big part of having their service is the convenience. I've told friends and family that.

The guy from Pruitt’s was gentle and nice. He came and did his job, and it was quick. The guy came the next day and took care of the situation. I've been with American Home Shield for a long time and the only bad experience I’ve had was with another plumbing company they referred me to. I told them that I didn't want these people in my house anymore and they were okay with that. AHS is a very good company. They raise their prices quickly but their service is impeccable and I will never go anywhere else.

There was a lack of communication from HSA. We went a month without air conditioning in our home and it was very uncomfortable. We understand people are doing the best they can but I told them numerous times we have a three-and-a-half-year-old and a three-month-old child. We were concerned because no one was sleeping well. I ended up calling HSA over a dozen times, spending about six hours of my time after I started totaling everything up, to ultimately continue to be dissatisfied with the service.

I submitted a claim in the morning and a tech was here that afternoon. He put a screwdriver in it, unplugged it, and it's been working fine. I paid a little more than what I needed to but if you don't know that stuff, then you pay for what you need to. All in all, having AHS averages out the cost of repairs. One time it might be that the work wouldn't take much, and the other time it could be taking more. Things are easier with AHS, too and it's almost like making payments on future repairs.

With my refrigerator claim, I paid twice because I had to observe it and see if it was actually fixed. But they said if it was over 30 days, I had to pay again and I paid two service fees of $200. I thought that was unfair. It was the same refrigerator and the same work order. It was the same for the air conditioner - I had to pay twice, although one of the representatives said that for that, they might reimburse me. Also, communicating with AHS is very difficult because they put me on hold for so long till I have to go and recharge my phone. I leave a number for a callback and sometimes I miss the callback. It's kind of frustrating to sum it up.

The same tech came both times and the first time, it was a leak in the condenser. The second time, it was a coil or something in the bottom, which was weird because we replaced it not long ago. His response was good. He took care of the problem and stayed in touch with me. I’ve had other home warranty companies and I wasn’t happy with the last one. They had bad providers so I got rid of them. I found American Home Shield and they have done good so far. I’ll recommend them. People should give them a shot.

My dishwasher and my ice machine weren’t working, and the contractor guy looked, double checked and made sure everything else was working right. He had to order the parts and he called me as soon as they came in. It’s working perfectly now. It's so hard to not have a dishwasher. My mother-in-law is here from Nigeria and she doesn't need the dishwasher. But for us, since I’ve always had a dishwasher, it's nice. You gotta have it, especially if you've always had one. I have five kids and it’s a lot easier to have a working dishwasher. American Home Shield cares about your home and getting things done. Compared to two other warranties that I've had, AHS is on top of it and I like them.

The air conditioning people had to put a motor in my equipment. I had a doctor's appointment early that morning but by the time I got back, they had been there and gone. They came on time, put the motor in and left quickly. Everything is running good.

Our air conditioner wasn't cooling. We called American Home Shield and scheduled the appointment. My husband went outside with the contractor and they explained everything to him. Then the tech made sure that everything was functioning to our expectation before he left. I would recommend AHS.

I love American Home Shield and when we first bought our house back in 1999, I tell anybody this is who we deal with. When it came to my air conditioner though, my experience was horrible. The guys that came out to fix my AC were very nice, but they said the compressor had locked up in it. I ended up paying the $100 for the service fee for them to come out, plus the 400-something for the coolant. I shouldn't have had to pay what they wanted me to pay because the compressor is supposedly set up under warranty.

The fix-it claims have gone fine with AHS and everything's been very good. The techs for my HVAC were super nice and I really like the gentlemen who came out. However, if I have a heat pump go out, I don't think they are gonna replace it or want to replace the heat pump with a model that I would want in the unit. They tend to go on the cheap side of replacing things. That's not going to work for me in the long run.

American Home Shield - My Dishwasher has been broken since March 2021... Since then, I have had 4 technicians come to my house to replace parts and from two different companies... First it was Jen's Appliances and the second for a second opinion Sears. The parts have ALL been replaced and Sears was suppose to send the last diagnosis.

American Home Shield offers routine maintenance every year where they can check the air conditioning at the beginning of the year. If there's an issue, they can fix it and that way, during the summer, for the most part, you shouldn't have any problem. They do it also in the winter, for the gas furnace. I've had AHS for a good 10 years. 85% of the people on my street have had their conditioning replaced and my air conditioner is 13 years old.

We contacted them because our dishwasher stopped working. Then within a week, the service tech came out from the local Sears area to inspect our unit and see if it could be repaired. It was a pretty quick turnaround. The person that came out was very respectful of our home. He asked a couple of questions, and he got right to work. He was very focused on what he was doing. I was right there with him the whole time in the kitchen. He went through all the steps. He performed his inspection and diagnosed the issue. He said the machine that we had was discontinued and that he wouldn't be able to repair and it would have to be a replacement. The offer that I was given as far as replacement of the failed equipment was fair. So overall, the plan with AHS is well-priced and the response to service request is quick and professional.

The plumbing had stoppage with my washer, where the water drains out of the washer and drains into the plumbing system. The techs came in and they were very professional. They addressed it and they did a great job. One time, I also called American Home Shield about my ceiling fan that no longer had the little chain link thing that turned it on. It disconnected from the ceiling fan. AHS told me that they couldn't fix it because it was a human problem and they said I put too much pressure behind that. But it wasn't like I was going to swing on my ceiling fan.

We've used them about four times over the last five years, and the service has always been very good. We call the number to submit a claim and the process has been very smooth. Our claims were taken care of very quickly. We signed up for the warranty expecting that we get good service and it lived up to our expectations. When we had a plumbing issue, the fella that came resolved the issue quickly. He was very helpful, professional, and prompt. He got here right on time. He did an outstanding job. We were very pleased with that. The claims process is worth having to do. We have a leak into the basement, and the claim is moving along.

The tech was wonderful. He identified the problem with the kitchen sink and said that he fixed it. But if it happens again, I had to call and order a certain part because the actual cable that was connected was leaking. He also said, "This is a lifetime warranty and you should never have to pay for this." Three days later, the sink started leaking again so I called and they sent the new part.

An electrician came in and diagnosed the problem. He was efficient and fast. I didn't have power supply in my kitchen and he replaced the switch, which took 10 minutes at most. Everything worked fine after that. There were a few other minor things as well, where some safety switches were activated, and he just pointed those out. But the other issues were not real issues.

American Home Shield is very cost-effective. They are a wonderful company and they have great plans. I would recommend them to every homeowner. To make one phone call or to open a ticket online and maintenance people come at your house, fixing whatever needs to be fixed, is a wonderful thing. I like the convenience, the speed, and the courtesy of the people who come in to do the job, and it's guaranteed. I couldn't get that somewhere else. Recently, Wattage Appliance and Repair fixed the dryer and the icemaker. It took a long time to close the ticket because they said they had to order some part, and that was delayed weeks. But as far professionalism and work-wise, they were wonderful people.

We've had a slow freon leak for the last six years. So every summer, we need to put three pounds in the ac. It's 300 bucks. He put some stop leak in it too, so hopefully that will take care of it. Also, the tech was very knowledgeable and friendly.

I like the tech from Reliable Mechanical, who worked on our AC, a lot. He was able to resolve the issue after four years of having the same problem.

I had a claim and the tech arrived 15 minutes early, which was more than fine with me. He went downstairs, then went out to his truck, got a new sump pump, and came in. He wasn't here 30 minutes. I couldn't be happier and the sump pump works.

We used American Home Shield twice. The guy from Contreras Plumbing did a super good job. He was quick and he figured out the problem. I’m impressed. He even showed up a day earlier than he said he would. We also had an electrician come and he showed up when he said he would. He got the problem fixed. It took him quite a while because it’s an old house and the wiring is weird. But he managed to figure it out and got it fixed. I tried to do the claim online but for some reason, I couldn’t. It’s not user-friendly and it kept saying it was gonna send me an email with some code and I never got it. So, I did it with the phone.

It's simple to submit a claim with AHS. I find it easier when I don't have to speak to somebody because it definitely sounds like it's a call center in another country. I like it when I call and I can speak through the phone system. I prefer to talk to someone in the US versus a call center. But I don't think that, as a consumer, we’ll ever be able to really get that.

The guy that came out for my air conditioner wanted to charge me an extra $500 to fix stuff. My background is civil engineering so I knew he was trying to juice me. Also, he was out three times before he even ran a diagnostic test. I tried to talk to American Home Shield and they didn't seem to care. I waited and waited. I called again and another guy came out and said everything was running fine. These are two companies that represented American Home Shield's business. One was trying to rip off people and they still work for the home warranty company. The second guy that came, however, was fantastic.

I typically call American Home Shield's phone number for my claims and have a credit card ready to pay the fee. We pay over $100 a month for the home warranty and it would be nice if, at each occurrence, the $100 thing was reduced. If the problem comes out to something stupid like the breaker is off, that's not something that should warrant $100 in addition to what we are already paying every month. The overall price is expensive. I pay it just to avoid when an AC would go out and it would cost me seven grand. But when you don't use the home warranty service for so long, it's like, "I just spent $1,400 for the year. Did I get my money's worth?" You start questioning if it would make sense to keep the home warranty. If I don't use the service in two years, that's $2,800 that I could use towards another major upgrade of some sort.

AHS always responds to my issue I had a phospate and a garbage disposal issue. The tech fixed them and so far so good. But I have one outstanding issue with my gas cooker that hasn't been resolved yet. AHS sent someone and they promised to replace it. But with the money they were offering, there's no way I could get a cooktop at that price. I'm stuck and they want me to purchase a replacement before I can get the money back. I called AHS back and I couldn't get the issue resolved. One lady said she’s gonna reach out to me, but haven't heard back from them. This claim has been on for a while so I just continue using my cooktop for now.

We had a water drainage issue. There was ice under a shelf in the back of the refrigerator. Sears came out and handled it excellently.

The oven would not get to temperature. I thought it was the thermostat. The tech came in, checked everything out, he recalibrated the knob and it's working fine. I've always got prompt, courteous service and great technicians. The warranty is a great value for the money. Especially if you're buying something that is not brand new.

We had water damage from a contractor coming in and tiling our shower, and they didn't seal it properly or didn't do something. So, there had been a leak in the wall since they put it in three years ago. We just started noticing that the wall was starting to get these dots which we thought was humidity on the opposite wall. It ended up being major water damage where they had to tear off the wall, reconstruct it and fill it. American Home Shield said that they don't warranty workmanship so we had to go through our normal insurance with our homeowners. But overall, all the other experiences we had with AHS were wonderful.

My ceiling fan went out. Doing the claim to American Home Shield was very simple, super quick and efficient. Their customer service guys are great. I am glad I'm with them. I would tell other homeowners to get American Home Shield. I love them. They're pretty good. They've never let me down yet.

We’ve had plumbing issues and once, the dishwasher went out at the same time as the garbage disposal. Everything's been fixed. For the water heater, the contractor came the day after I called American Home Shield and took care of it. He wasn’t here for more than 15 minutes.

American Home Shield screwed me on my tankless water heater. I ended up having to buy a brand-new water heater instead of them fixing it. That pissed me off, but they did right with me when they got somebody out there for the refrigerator. I called and the only problem I had was they couldn't get anybody out there on a Saturday. I work Monday through Friday, so I had to take time off work. With the thousands of money I lost through work, I could have bought a new refrigerator. Other than that, I was given between 12:00 and 5:00, and the tech showed up at 2:00. He said the freezer part was stuck on defrost because the drain thing was frozen up and the drain tray was chipped somehow. He was wonderful. Also, I've been trying to get people to get American Home Shield, ‘cause it helps.

American Home Shield has some nice contractors that are working for them out in the Victorville area in California. The last guy that was out had to replace the valve on a dishwasher that wouldn't shut off and he was great. The guy that did the icemaker in the refrigerator was another super guy. I've also called for the air conditioner, twice (there's been a couple things on it) and we had a problem with a different refrigerator as well. I like American Home Shield's service a lot. I have referred a lot of people and they like it too.

We've had three claims with AHS in the last two weeks and every single time we were calling, we would have to wait 10-plus minutes to talk to somebody. It was difficult. Then the last work order that we had requested was today, and we had to call three times because they kept sending us a company that doesn't work in this area. So they would cancel our request and nobody would tell us. We waited 48 hours and found out that the company cancelled it. But we've been happy with the people that have come out to our house. They have been professional and they come on time.

American Home Shield is responsive. I usually get a phone call from their providers fairly quickly. I also haven't had any issues with any of the appliances being repaired such as the air conditioner, the washing machine, and the dishwasher. We had all of those taken care of. American Home Shield is a good service and I like it. A lot of warranty companies don't get great feedback. American Home Shield is said to be the best of the worst. People have had problems with them from what I've read. In my case, the only problem I ever had with them was when somebody was supposed to come out and never came out, but American Home Shield still charged me the $100 fee. It took me a few phone calls to get that reimbursed. Other than that, I really haven't had any problems with them.

It's been difficult trying to get my AC repaired. May Heating and Air came out and did what they were supposed to do. The technician believes that the compressor is going that's why it's not blowing or it's not cooling properly. I'm waiting for them to come back out. Every time I called AHS, I'd get a 48-hour excuse saying that they were waiting for the complete diagnostics from the technician, which the technician told me when he was leaving my house that he was going to submit the diagnostic. I called May Heating and Air this morning and the lady there has the confirmation that the diagnostic was submitted. She told me that she would resubmit it, which she already did. She gave me the confirmation that AHS gave her once the diagnostic was submitted.

Anytime there was an issue with appliances not working properly, AHS managed to get everything in good working order. I had an appliance claim over at my other residence and that was great. However, the service right now is sucking pretty bad. Recently, a showerhead wasn't working properly. The water wasn’t able to come out of the spigot. The previous homeowners apparently had had difficulty with tightening it up and had scraped all of the coloring off it and it didn't have a drain in it. When a plumber came in, he said, "I can go down there and buy a stopper for that.” I said, “If a stopper was all I needed, I could have went to the dollar store and bought a stopper. The showerhead doesn't work.” He put a silver stopper in though it’s a bronze bath set and left it.

The icemaker was not working. There’s an auger-type screw that pulls the ice forward to the dispenser in the door. The motor that drives that gave out so that screw wasn't able to operate. A technician with Accord Appliance came out and ordered the part. A week later, he came out to install it. He got the auger to work. A part of the problem was we are having water somehow spray onto the ice that's in the basket that collects in place for the ice. It would freeze cubes of ice together so the icemaker couldn't properly dispense them.

It's easy to get on the website. And then, when you put your issue, it's not under the subcategories. It's too much. And I have to call in. American Home Shield needs some type of function. I tried something, but it didn't work. It didn't help and I kept trying and trying and I just got frustrated, so I had my daughter do it. I was then given some information which didn't happen for a couple of days. To set expectations for us is not a good thing to do, and then we look forward to something that will happen, especially when we work. The people on the phone are the first point of contact and they're the face of the company. So, there should be ongoing training for them. Also, it has been quite a few that I've had to question where American Home Shield got them from. But I've had two contractors that were professional and knew what they were doing.

The process with American Home Shield could use some improvement. There have been several times where when I talk to a person on the phone about making a claim, they say, “You can go to the website.” I tell them, "I need help that's why I’d like to talk to someone.” They tell me they'll help me and I explain what's going on. But it never fails that something doesn't get submitted right between the operator I talked to and the person that shows up in the house who would say, "We didn't know that.”

I did a claim for the dryer and the tech who came did a good job. I'm pretty satisfied with the service of American Home Shield. Everyone should have the home warranty.

The issue I had initially was with my furnace and I had it replaced. Most systems were installed simultaneously so they aged at the same time. So, since my furnace was having an issue, I asked I could have somebody look at my AC as well. I was told that I needed to submit a different claim, which was the dumbest thing in the world. I would have had to pay an extra $100 to have same company come out the same time to do a different thing. Still, the contractor was alright and they were on time. It turned out there was a clogged line that was preventing the AC from functioning properly.

I like the ease and the prompt service that American Home Shield provides. I had a claim for my garage door and the technicians did a good job. I've had the home warranty since January and everything is fine.

I’ve used American Home Shield a few times, and they’ve been pretty good to me for the last few years. The only issue I had one time was with my water heater. I had to pay for it to get installed. But things went pretty good when I called for my dishwasher. This time, for the electric thing, they came and they got to work on it for about 5 to 10 minutes. The tech diagnosed the problem and fixed it. So, it was a very good experience. American Home Shield is a pretty good insurance company. I like them. There's nothing difficult to get people out. I get a phone call from them and I got them right on my house. It can’t be any easier.

The heater was leaking, and it was the pump for the air conditioner that needed to be replaced. Once the techs did that, it was perfect. They knew what the problem was as soon as I explained it, so I was happy. It was so easy to submit the claim to American Home Shield. I've had to use it four times, and it's been great. I love it because it's peace of mind for me. My sister's the one that told me about the warranty, so I thank her for telling me about it because she's had it for years.

My icemaker just quit. It made a horrible grinding sound and it started leaking water. The young man came out and fixed it for the second time. I tried to do the claim online this time but it would not allow me to do that. So, I ended up making a call again. I'm not very computer-savvy so it could be me that's the problem. I'm very happy and I love the service I get from American Home Shield. I like that they cover things and I've recommended them to a couple of relatives and friends.

The clothes washer would not spin and the tech who came out was very professional and knowledgeable. He said there was a particular part that I needed and he would order it. Sometimes, the washer might be very old and the company may have stopped making it. If that’s the case, the washer will be replaced with a new one. But he let me know that they could replace the piece, and he came and did that. It was a very good experience with Appalachian Appliance Repair and it was a very positive one with American Home Shield. People need to get it.

I did have a refrigerator repair a few months ago and had to wait almost three weeks for the part because of the American Home Shield process of ordering the parts. That was kind of ridiculous that American Home Shield thought it was acceptable for me to be without a refrigerator for three weeks. But Millennial HVAC was great. They contacted me within a very reasonable timeframe when our unit was not cooling well. They came out next day and were able to resolve the issue that same day.

We had a leak and American Home Shield sent someone out to fix the minor stuff. But the contractor would not fix the stuff that we called for even though it's under our house in our crawlspace. They said it's outside of our foundation. They also would not fix the ducts in there so it was a bit of a mess. They fixed some stuff that we could have fixed on our own. It started out good with AHS but every time we turned around, they were not going to cover something, even the plumbing inside the house. So we couldn't use our front bathroom, which was one of the reasons we called. The knob seized up because it was leaking and AHS said that they wouldn’t cover anything that seizes. It’s confusing. The company has changed, which is unfortunate. We had a positive experience at first but not anymore. It's disappointing that everything that they said they would cover, they didn't.

I had a service call where the drain company that AHS assigned was very good. The communication was there and we had no problem. I had another claim where the appliance company sent me a text that the tech would be out between 12:00 and 6:00, but I texted them back that I work so they got to call me first. I also asked them to give me 10 or 15 minutes to get to the house. But they didn't respond. I called, texted, emailed, and went on their website, but I couldn't get a hold of them. In the end, the tech arrived an hour and a half early and he just showed up. He didn't call before. I was lucky that there was someone at the house and it worked out for me. So they came out very promptly, but if the person hadn't been there, we would have had a problem. Other than that, AHS has been very good.

I had a great experience when I submitted my recent claim for my outlets with AHS. It was easy and quick. I've had two more claims. One was the garage door opener and it was good. But with the AC, I had an issue and that was a terrible experience. The contractor just came for a minute or two. Quickly made up his mind, and then said I needed to get all this work done inside the house. But then I called someone else outside of it and he said I have to rip out the stucco. The problem was easily fixed. I also didn't have to do all this extra building work.

POOR SERVICE, NON-RESPONSIVE AND MISREPRESENTED PRODUCTS - I have been an AHS customer for 12 years and am now convinced it has devolved to one of the worst companies for service and customer care. Contractors are not qualified or reliable vendors and just want to collect their call-out fee. The sales people will say anything to sell a home warranty without regard for accuracy or the truth. I will definitely NOT renew my contract and will file complaints with the BBB and Texas consumer affairs office.

My A/C stop working last Monday. I submitted a service request the same day. The technician was not able to arrive until Wednesday between 12-4 which was fine. I understand this may be a busy season. Unfortunately, the technician did not arrive at my home until 7 that evening. After completing the diagnostic, the technician stated that AHS would be in touch with for the next steps. The 24-48 hour window regarding when someone would be in touch about if/when my A/C unit will be repaired has long passed. I have contact customer service SEVERAL times and no one seems to have any updates except "we are waiting for the detailed diagnostic test to be submitted". It is well into the high 80's in Atlanta! I also have three-year-old at home.

Borderline Fraud. The American Home shield approved vendor did a service call on our A/C and reported the parts needed to fix. While the fix was approved it has been a week and American Home shield has not ordered the part. I have called several times and continue to get the run around, told I will get a call back (doesn't happen). Meanwhile it is 100 degrees and no A/C. Asking for a supervisor does nothing, they tell how long the wait is, they can't find one, etc.

I have two air conditioning units and each one went out separately. I didn't mind ‘cause I pay monthly for AHS's service. Then I have to pay $100 for each time someone comes out. That's great. At least I know how much I'm gonna have to pay for the servicing of my equipment of my things in my home. That was great. I've also had to deal with smoke alarms in my house. It was great too.

They guy who was sent for my latest claim came on time. The logistics of it was fine. I thought, using this previously, that there was a bigger discount on the coolant provided for the air conditioner unit, but it was just a $10 off per pound discount. That may have changed at some point in time with my membership, but I wasn't really aware of that. So, I could have just called the local local guy to come out, and it would probably cost me about the same or a little less so I'd have better savings.

American Home Shield responds right away. The only thing that I didn’t like is it took six weeks to get the parts and get the unit repaired. However, the technicians did good. They were professional. Overall, if you have a home warranty, you feel like you're safe, because if something breaks down, it can be expensive to get it fixed. In this way, it’s gonna be repaired.

I came home and the refrigerator wasn't working. I did a claim and American Home Shield did a great job. The process was relatively straightforward. They got someone out within 24 hours and he was able to fix my refrigerator. It turned out that the fan shorted out so the compressor wasn't working. After the repair, the refrigerator has been working. I had a couple of other claims with American Home Shield. When my washer had an issue, the tech was able to resolve that. When my water heater broke, the tech was not able to fix it but I was able to at least get that diagnosed.

Our washer was not working properly and it was leaking. I went online and submitted the claim. The website was good and easy. I was told who was gonna come out, the timeframe, and what they would be doing. When the contractor came, they first told us they were gonna look at the things, and then see what the issues were. Then very quickly, they realized that it was not something that could be repaired or repaired without replacing all the interior parts. So we ended up with a replacement washer. All in all, it was an easy process and it definitely saved me a lot of time and stress. Now we're able to wash our laundry and not have to drive across town to my mother-in-law's.

I like the ease of calling American Home Shield and getting a response and not having to be not from here and not having to try to figure out who’s who or where in the island. It's all done for me, so it works great. We got the plumbing issue quickly handled and there were no problems at all.

We have two air conditioning units for the house and one of them stopped cooling, whereas it had been cooling very, very well. We called AHS and the contractor came out very quickly. They found out that something had been wired incorrectly. It was rewired that day and it started cooling effectively again. It was very good service. I was very pleased with AHS when I had it in my previous home for 10 years, and also pleased I was able to get it again for this time.

The contractors themselves do a good job, but it seems that there have been some hiccups with scheduling. The warranty company isn't hard to deal with, but it's been irritating. The electrician from Sullivan’s Electric said that they hadn't come to terms with the warranty company. I called American Home Shield, and they said, “Of course, let's call you back.” Days passed. Luckily, it was just an attic fan, but from the time I scheduled it to the time it was repaired, it was a substantial amount of time. Right now, I've got an open ticket on my AC and it's been 10 days, 3 days of which I was without air conditioning altogether. People should think about what they value most, spending money on repairs in a timely fashion or spending 100 bucks and getting it done whenever it gets done.

The plumbing company was honest and straightforward. They did the work. I was skeptical at first because I did look at their reviews and they had a lot of negative ones. But they must be aware of it and they're trying to turn it around. I have been trying to get my neighbor to sign on with AHS ‘cause her house is getting old.

The refrigerator was running but it wasn't cold. The contractor was pleasant, professional, courteous and good people. I was pleased with them. The guy looked at it. He had issues with this before and he explained the parts that needed to be replaced, and submitted it. I found out that they were gonna cash it out because it was beyond a reasonable price to repair. American Home Shield lives up to what they claim they do. They either fix it or replace it. I have no complaints.

We've been paying American Home Shield $50 a month for years and it was nice to finally be able to use them into the new dishwasher which we love. The service is great. I was really impressed and everybody was very friendly. Jeffrey's is a top-notch installation company in Spokane. We had to wait a couple of weeks but with covid, I get it. I highly recommend American Home Shield. I tell my friends about it as well.

We have three open claims for our home. When I called and was initially using the automated system this morning, the automated system said two of the three are closed, but they're not. If I hadn't called, I wouldn't have known that they had already closed them. I don't know if the subcontractor closes them or AHS does. I had to get all of that straightened out.

American Home Shield's contractors have all been pretty good. Recently, the AC wasn't working at all and there was a part that had blown. The tech had the part with him and it was a quick and easy fix. I also had a septic issue and it wasn't covered. I found that out after the techs came. I had to pay $1,400 'cause the issue was outside the dwelling. The propane tank was on top of the line. There was no glue around any of the piping so the techs had to dig the whole thing up, put a new one in and move the propane. This warranty is beneficial to have. We've had a couple of different things happen and every time, it's been easy and resolved as best AHS could.

A lot of times, when you have a problem and AHS contacts a contractor, it’s too long of a time gap between the problem and the solution. I had an air condition that went out and it was four days before the person that they approved to come out did it. I would like it a little sooner. But the contractor did a good job. Also, having AHS reduces cost, especially if there's a major problem, which is one of the biggest benefits.

American Home Shield contracts with a lot of subcontractors. Gaithersburg Plumbing was okay. I had a claim for my condo. They ended up fixing the small issue I had in my condo. Here in my townhouse, I had a different issue. This is an ongoing thing. American Home Shield’s got the worst reputation ever on home warranties. I didn't realize this until I actually started making claims. I moved to Florida. I bought a house, and it wasn't brand-new. That was when the whole nightmare started. Things took forever here to get fixed. My fridge broke, and they took like three months to replace it. Then my dishwasher broke, and it took them like three months to fix and replace it.

I made a claim online and it was pretty easy. Then I had to cancel a few times only because we have road construction, and the tech couldn't get in. But when he got here, everything was fine. He was very polite and very professional. He went out and did what he had to do. Then he went downstairs, checked the furnace and the thermostat, then told me everything that he thought. And everything was great. So far, I've had to use AHS twice and both times, things went really well. The first one was for the air conditioner which had to be replaced, and they replaced it for us. AHS is a great company and they have great policies. People should be aware of that.

I got what I expected from my claim experience with American Home Shield. As far as the technician and the company, they seemed good to go. I was satisfied with what the technician was able to accomplish. I was thrown off with what is covered by the home warranty though. It was a little alarming. I have used American Home Shield several times and there were a couple times where it was a bit of emergency situation, and I felt like I didn't get a technician as soon as possible. I had to pull some strings and do some things on my own to get it done.

The contractor came out and fixed the air conditioner. American Home Shield gave me a number, and the contractor just showed up. He got out of the truck, told me who he was, and went around to fix it. After he put the capacitor on there, it worked.

The repairman who came for the garage door that wasn't working was great. Having a home warranty, you get a flat rate for a service call and they fix it no matter what the cost is. However, we went round and round with AHS on a refrigerator that failed. It took quite a long time for us to get a replacement done and settled. That was really inconvenient. Fortunately, we had two refrigerators. If AHS is fixing something, it's a pretty handy service to have. But if it's something that's gotta be replaced, hopefully, it's not something like your air conditioner that went dead and you’ve gotta suffer in Virginia heat for a couple weeks till their contractor gets out there. When someone calls AHS and tells them an air conditioner’s down and AHS sends somebody who says, “You gotta wait two weeks to fix it,” then AHS should shut off their air conditioning for two weeks and see what it's like.

AHS had a rekey as a free service and the tech from Realty Rekey who came out was great. He was real personable and he got it done in a pretty quick time.

We were having issues with the freezer and when we submitted a claim with AHS, the tech who came out was very professional. He not only solved the issue, but gave me some tips to help prevent the issue in the future. Everything was handled really quickly and well. I was very satisfied with the coverage and support AHS provided in resolving my issue.

The heating coil was messed up and it wasn’t producing heat in the dryer. The technician called us and we gave him all the information. He started taking notes of what the problem was. The heating coil platform was broken so he replaced it and it’s still running, so I'm satisfied so far. It takes a lot of stress off of your back knowing that all your appliances will be covered and it'll be easier to get them repaired than to go buy a new one. So, I would recommend American Home Shield.

A water heater had a burst and it caused some water damage. American Home Shield sent this guy out and he did it wrong. Also, those things had to have a county or city inspector because it was the law. When the inspector came to see it, he said it was the worst job he had ever seen. Wires and pipes were hanging from the ceiling and he said that we didn't need to be using this person. The repair guy eventually lost his license. I called American Home Shield and they sent me somebody else who finally knew what he was doing and we got the permit from the city. But other than that first guy, I've had good service and I’m happy with AHS. I've recommended it to my niece and she’s getting it after years of not having it. I had my son get it and who else I recommended it to got it. It's worth every penny.

When we had issues, AHS was able to respond. But, their response is very slow in terms of the companies they requested. They had Plumbers Inc. out and the techs did the work. But they didn't really fix the leak. They needed to wait for American Home Shield to approve that authorization. They approved it then we got a piece of paper in the mail saying, "Oh, they're not going to do the work." Plumbers Inc. called us back two weeks later, saying our home warranty wasn't gonna cover it and it was gonna cost 265. By that time, we had already paid another plumber. Maybe that it was just a hiccup but we would change warranty companies if we continue to have hiccups like that.

DeCosta & Sons came to check because there was water seeping through the floorboard of my closet. They said that they couldn’t really be sure what was going on because they couldn’t see my unit so they went to the basement and look at the pipes. I’m very happy with American Home Shield and I would recommend them.

Our AC wasn't turning on, and we were skeptical with the place that American Home Shield was using 'cause this place does not have very good reviews. We even mentioned that when we talked to them, but that was the only people around for the service. Other than that, it was easy to submit the claim. The repair guy came and told us that there was a part that he needed to order and that as soon as it came in, the company will let us know so that we can reschedule for them to fix it. They've already come out and fixed our AC. Having a home warranty works out well. People do their best to maintain things, but they don't know what's going to happen and they never know how long the warranties that they have on their home appliances will last. I'm glad everything worked out with our AC, but maybe AHS will want to select from people with very reputable services.

We've used American Home Shield for our garage door and water heater. We now just used it for our AC. The guy was great. He talked about what was going on. He told us what happened and said eventually we would have to get a new AC. He also told me about AHS paying for a portion of it. AHS is great and you should purchase it.

I have always felt really good since I bought American Home Shield 30 years ago. I used to pay only $35 copay, and now, it's $75. As far as recent claims, I had the AC in my property serviced first, and the persons that did it did not resolve anything. Then the second company that was sent there was very good. He went through the whole system and repaired whatever needed to be repaired without having me to call somebody else again. The person from Amtex that showed up was really good.

We had an issue with the light flickering. The tech came and replaced one of the fuses in a box. So far, it's good and we haven't had any flickering. All in all, American Home Shield was very professional. We've had issues with the refrigerator, microwave, and a washer-dryer, and they did a good job on all of them. I'm satisfied with the way they handled things and I would recommend everybody to have the home warranty.

If I have a major repair, AHS takes care of it. If they can't fix it, they replace it. That's awesome. But they should have better communication with who's coming to the house. Sometimes they give me the name of the company but it's not the name of the company. Because now there are so many scammy phone calls and sometimes I won't answer or I'll block the call.

The dishwasher wasn't running and the contractor came out and tried to see if they could set the line out but they didn’t. They didn't know what was wrong with it so they said that it would probably be best to have a plumber come out and look at it. American Home Shield was very professional and honest. By having a home warranty, if you gotta have something fixed, you don't have to pay a lot to have it fixed. They cover a lot of appliances that you have.

I had Spa Doctors before and it didn't go smoothly. Someone came out and said that working with a warranty company was difficult and complained about it. I called American Home Shield and let them know how much the people didn't want to work with them and how the contracted company wanted me to work through them instead. But I already paid the monthly fee for the home warranty.

American Home Shield took a day to get me on the schedule after I put in the claim. It was quick. One of the hoses had a crack in it and the contractor replaced it.

I absolutely love the claim process at AHS. Everybody has been very nice and has answered any questions that I've had. My AC unit went out. The techs came out, they looked at everything outside, in the attic and then came outside. They told me that my unit did need to be replaced. It was unrepairable. I signed the paper and they left.

The AC would turn on, but it was just hot air. It was not cooling. The tech had to go to a store and get a part, and then he added Freon, which we paid for. He had to come back a few days later. It's a frustrating thing when you live in an area that's not a metropolitan area. I struggled big time when it came to getting my dryer repaired. Weeks and weeks of just headache, trauma and late nights because providers would say they were going to come in a certain time, but then they wouldn't. So then we wouldn't be there when they came. Coming at 9 o'clock at night. It was just an absolute nightmare. So I almost cancelled my warranty at that point, because it caused more aggravation than anything. And some of that is because American Home Shield doesn't have a ton of service providers in rural areas.

There was an issue with my hot water tank several years ago and I used American Home Shield. I also did for a garbage disposal. I had different things going with my air conditioning and I had three different calls to them on that. The very last one was a different situation because I had called the tech out. My outside unit was making a noise and I was told that it needed a tune-up. When the techs came in to do the tune-up, they figured out what was making the noise but they couldn’t replace the AC until it stops working on me. My house was cooling still so it was one of those things. He said the AC was going to go out on me and probably soon. And it did go out on me but they were out here. I knew what to tell AHS when they called, what was wrong with it.

It's usually extremely slow to get ahold of anyone and I'm not happy about that. It takes hours sometimes to get ahold of anyone, and sometimes days before I get someone to come out. I'm also not pleased with how long it takes to get approval for things sometimes. They go through all these processes. One time, I called corporate headquarters to get a problem solved years ago, but I can't find that number anymore.

Service Request Date: was 04/27/2021 - the service contractor came out 4 times trying to fix my dishwasher. Today is 6/14/2021 and it is still not fixed and the status is closed. I told them to close my contract and in the transcribed (By REV.COM) attached, you will see they told me it would be "under review" but would take 20 days to a month, and they still tried to bill me - also the "request" states "Close" for the dishwasher.

Updated on 06/30/2021: This is update from previous review which is still going on. Still getting no help from American Home Shield- since 6/18/21 no A/C in the house. It’s 102 degrees in the house. Getting the runaround, someone name Stacy said she sent email on 6/30/21. Not true. We need help now. It’s a health issue in Phoenix not to have A/C. 2nd Opinion happened. Still compressor needs to be replaced, and of course Freon on 23 year old unit, but can’t wait any longer. Maybe someone from American Home Shield should come live in the house and see for themselves how hot it is. It’s now 6/30/21 and no resolution. This is not right!

I did a second call on the dishwasher. Water was draining out of it but we had to cancel that because it did work correctly. But as far as big appliances like air conditioning, I don’t recommend American Home Shield. My air conditioner got to the point that it needed to be replaced which the air conditioning technician said so. But American Home Shield was not willing to replace it. It was terrible to the point it brought me tears until I had to buy a new window air conditioner. They reimbursed me for buying that, but they never fixed the problem. They sent somebody who wasn't trained to do it. It took about 15 times to the home, and it never was resolved. I had to pay close to $5,000 and bought a new air conditioning unit. I was very disappointed.

The hold time was very long. Sometimes you don't have the time to hold the line for 20 minutes. Also, it took several days before the contractor got here. But when they came here, they solved the problem.

The contractor was knowledgeable and I had good interaction with them. But they still need to come out and patch the ceiling.

This was my first claim with American Home Shield and everything went well. When I called them, the rep scheduled somebody. The contractor guy came out and fixed the problem. He was very honest, open and told me that if something goes wrong in the next 30 days, I can call directly back to them and they'll fix the issue. People should get AHS. It takes care of almost all our needs. It does a good job and it’s worth it.

I felt a lot better when the contractor came out and looked at the issue that I was having. However, what I didn't know was he mentioned there were some issues with the unit but failed to repair them. When he got up there, he said, "You just had this serviced a couple of weeks ago, right?" I wasn't home, but my wife was and she said, "Yeah, we did." He said, "Your spout is clogged." He said, "But the wrong size pads are in there, to begin with. Those aren't the right pads for the cooling that you were supposed to have." I was under the assumption that meant he would go ahead and swap the pads and make sure we had the right ones in there, as it was not operating the way that it should have been because it had the wrong size pads in there.

When I was looking at other places, American Home Shield had the best reviews and they covered more services as well. I liked that I wouldn't have to call multiple people to fix certain things. It would be a one-stop-shop with them. One time I had to cancel one appointment because of some unforeseen things going on with my apartment. They called to let me know that they had another appointment that would be available. But unfortunately, that didn’t work. So, lots of good follow-ups and follow-through and I appreciate that. With my recent plumbing issue, NW Sundance Services came and they were excellent.

Pamela's Plumbing came out to do the sink in my bathroom. The faucet was leaking and they assessed the problem. They said I needed a new one. They said they were gonna have to take a picture of it and send it to American Home Shield. Then, they came back the following week and fixed it for me.

Filing a claim with AHS used to be difficult when you had to make a phone call. It was kind of a pain. But now that it's all computerized, it's simple. Recently, His and Hers Plumbing came out. All the plumber had to do was turn the water pressure up on the toilet. He knew exactly what it was which was the water pressure on the toilet had been turned down a little bit so it was causing a thumping in the wall. It was a $125-fix for five seconds. It was an expensive owner error.

My AC was making a weird noise and the techs addressed it well.

The fan would kick on and off. Techs put a new motor on the fan and they thought that was gonna fix the problem but it didn't. The second time they came out, they put an open-load switch. The tech said it could be what was wrong with the fan when I talked to him over the phone. They fixed the fan within 15 minutes. The unit has been working great since the last time we got it fixed. Having a home warranty has been really nice. We haven’t spent a whole lot of money. I just have to pay the 75 bucks going down the road. We're very happy.

I like that the contractor was able to diagnose everything over FaceTime so they didn't waste two trips. They made a FaceTime interview and then, they were able to go back and order the part that was needed. Everything was good. American Home Shield repaired what needed to be repaired in a timely fashion.

My appliance was leaking water on the inside. AHS contacted somebody and All Brands contacted me when they could come out. They showed me the unit was all backed up on the inside and frozen. They cleaned it all out and it's been working perfect ever since. I was happy with AHS but I canceled my policy because the company upped it by $18 without telling me. At first, I had to cancel five times. They kept telling me I should keep the policy. They gave me to another lady and she was wonderful. She documented everything.

I would recommend American Home Shield. They cover what they say they're going to cover. When I submitted the claim for the AC unit that quit blowing cold air, someone called me within an hour. They were pretty booked up because of where we live so it was a couple of days before they could come but I understood totally. When the tech came, he got it fixed and running. The company followed up the next day to make sure everything was all right.

I would have a bad leak under the sink and my kitchen would be leaking. I got wood floors in the kitchen and I put a stainless steel bowl up under the pipes so I can hear it when something goes wrong. The first time I had a leak, I called American Home Shield. It was the beginning of COVID and a plumber was nowhere to be found. Then I got a plumber that I call my brother and he came out pretty quickly. He stuck his finger right through the pipe. I was standing up in the sink and I heard, “Tick, tick, tick.” I asked where the leak came from and then it just started gushing out. I turned off the water quickly. It messed the floor up a little bit, but I caught it in time. The second time, the sink was clogging and leaking underneath. Yamaz Plumbing came out and they had to put the pipes in up under the sink. They finished the job. I like them. I've turned a lot of people onto American Home Shield. As the house ages, things happen.

This is my third year with American Home Shield and there has been a lot of benefits from having the home warranty especially since we've moved into this house in Oregon. It has helped out a lot. There were several things we needed done but they weren't large things. We live in such a small town though. So sometimes, you have to wait three days for the contractor. With the garage door, our cars were in the garage and we couldn’t get them out. The tech was so busy and he came here to work on it at around 10 o’clock at night. So, it is harder in these small towns to get someone who's not so busy that they can come out right away. But other than that, I haven't been dissatisfied with the people who've come so far such as the one who came for the electrical issue. We had known him from before and he does good work.

Island Mann came twice. The first time, we just moved into the home, so we had flushing issues with the toilets. The gentleman came in and pretty much fixed the issues with the toilets in the home. We had an outside pipe that was dripping from an outside irrigation. It was water that purifies the water inside. He came in and kept that off. So, it was two different work orders. He was very professional, finished in a good amount of time and he explained everything to us.

The service people really want to try their best and that's great, but American Home Shield makes everything way more complicated than needs be. I had about four things that I didn't even call in because I didn't want to deal with them, and so I just fixed it out of my own pocket. I have multiple accounts with them and I'm not renewing. It’s like calling your home insurance company and saying, “I had a fire,” and they're like, “Well, we'll get back to you.”

I called American Home Shield just recently for a toilet that was clogged up. Heros Plumbing Service was dispatched and the plumber unclogged it and the shower too. I was very pleased with his service. The only problem I have with AHS is when I talk to a person that I have trouble understanding. The first time I called, I got this guy that I couldn't understand very well and there was a mistake. I was charged twice for one visit so I have to call and find out about that.

Saturday evening, we went to set the thermostat at 78 on the air conditioning side and the air wouldn't come out. We flipped it over to the heat side and that wouldn't come on too. I got ahold of American Home Shield by email and they set me up with the Air Doctor A/C & Heating. They said if we hadn't heard from them by Monday morning, to call them when they reopened. I called first thing Monday morning and explained the situation.

American Home Shield's service has been good so far. I had a claim for my refrigerator, my dryer and washer. Submitting was great and easy. The techs are gonna have to come back. My dryer just needs to get some repairs done, but it's working. They ordered parts for it.

The air conditioner was leaking. It was coming from this pipe that was covered with some black insulator. So, Phil, the tech, said it was some kind of blockage and he attempted to unblock it. But it was still leaking when he left. So, I called again. He had left 15 minutes before so it wasn't a long time between. AHS sent somebody else out. I called him and he said I needed a plumber. Then they sent the plumber out and he said that it wasn't a plumbing problem, it was clearly an AC problem.

AHS did well and I'm happy with them. The contractor called me the next day and got here later that day. They had my air conditioner fixed by 4:00 in the afternoon. It was over and done fast.

The repair company offered nothing but the best of professionalism. They were great. One of my AC units was not working and it was 97 degrees inside my home. The repair guy tested a part and it was bad. He had one in his vehicle, so he replaced that part and then a couple hours later, we were down to normal temperature. This was my first experience with American Home Shield, but so far, so good. It was very easy.

Our icemaker was having an issue. Someone came out for the service and he did a great job. I recommend that any new homeowner invest in an American Home Shield warranty. In my case, it has more than paid for itself.

American Home Shield made it quite easy now to submit claims. It used to be you had to call in and you would always talk to somebody. Now, they put it where you can do it online. You select your categories then they give you a call back. You would be able to pay it online, whereas before, you have to wait for the person to come out and then they had to do the card and all that. They simplified it and I like that. Some of the companies they had in the past weren't great. We had one before that said there was one thing wrong, and it really wasn’t. He was trying to trump up some stuff. We got that all straightened out. AHS sent out somebody else to do a second opinion. They came out and said that was not a problem.

AHS gets somebody to us right away. Everybody that we've been able to work with and select has done a good job for us. Recently, the tech fixed the freezer issue we had. It had a valve that was stuck. He diagnosed it, put a piece on there and that went extremely well. We're satisfied with the way everything has worked.

The repair guys showed up on time and did their job and it worked. One was a repair and one was an AC tune-up. A tech came for the washing machine. He was competent and solved the problem quite by accident but nevertheless found it. I’ve had the AC tune-up done before by other people and the tech who came didn't do as much as the other people, so I was concerned. He didn’t double-check the status of the refrigerant itself but he checked to make sure that cold air was coming from the vent. Perhaps that's the alternative. There was nothing wrong with it. There is still nothing wrong with it and we've been using it. It's warm here, so that's fine. This is the first time in over a year since we've had the service that we've used it. It helps for peace of mind, so it's as good as any.

There was a leak in the bathroom so I opened a case online and they gave an immediate notification that the contractor was gonna be here within 24 hours. The tech from Home Choice Services that came out was knowledgeable. He fixed the issue and it’s not leaking anymore. I haven't had an issue with the contractors or getting the technicians out here or anything so I'm very satisfied with AHS.

I've been with American Home Shield for a little while now and I haven't had many issues with their service. I had a refrigerator covered under American Home Shield, and the fridge itself was worth about $2,800 when I bought it. But the gift card that they gave me was only for about half of that so I was a little disappointed. I had to come out of pocket for the rest. I expected a little bit more there. But outside of that, I recommend American Home Shield to a lot of people I know, especially first-time homebuyers.

When I hit the switch, the kitchen light wouldn't come on. The contractor was here on time and explained everything. Everything is working better now. I would hire them again. American Home Shield is a good thing to have.

We had a leak on the faucet and another one underneath the sink, and the contractor was very professional.

One of my toilets was running and I had two fixtures that were leaking. I opened a ticket online in American Home Shield’s website. It was very easy to use and straightforward. You select the box then you can type in the more specific details if you want. Even for people who maybe don't use the computer as much as I do, it probably would be easy. The contractor called me ahead of time and said they were on their way. They arrived at about the right time. They were very nice and professional. Even as he was fixing things, he gave me some tips, which were very helpful. I wouldn't have had to call them, had I known it was that easy but I was still glad that he came out. The repair was very important. It impacted all of my operations. AHS is good so far. I have an open claim right now that's not going as well as the plumbing did but it's the contractor more than it is AHS.

We had a slow drain in the basement. Every time that we used the washing machine, water would back up about 3-feet into the basement and then slowly go back down. AHS told me who the contractor would be and that they would be in touch. The tech was very professional. He came on time and everything he brought into the house was clean. We do the laundry every day and that issue was a hassle. Plus, there was also a safety risk of the floor being wet. The service took care of all that. I'd absolutely use American Home Shield. This is the first time we had to use it and it was perfect. I won't go without it ever again.

AHS had a timely response when I filed claims. Also, they have timely people come out who always give a heads-up of the time frame that they're coming out and notify me when they're physically on their way during that time slot.

I have been a customer of American Home Shield for 3 years since purchasing a new home. We have used the HomeShield plus coverage for several small repairs over the years and have been satisfied. Yesterday our AC went out and immediately submitted a service request and it was assigned to a contractor. The contractor reached out to me towards the end of the day to get me on their calendar and the first available appointment they had was 2 weeks from now and they put on the calendar. This is not surprising as it is the middle of the summer.

Very poor performance, poor customer service, bad attitude and abuse to the system. Too costly, not worth to buy this insurance... No respect to customers, very rude. We should shop around. There are many other better homeowners available there.

When we wanted to use the microwave, we would have to plug it in just to get it to be able to power up. But when we did, the little control panel would go berserk. We would override the system and it would fire up like it was cooking. But then, we would have to hit one for Express one and it would actually start cooking. Then, it would beep when it was done but it would not shut down. It would keep going, so we'd have to unplug it. It was crazy. And sometimes when it was on, the light and the power would go up and down like it was failing. So, we made a claim with our home warranty.

I had an electric LG range and the main heating element went out on it. The contractor changed out the main eye and five days later, it went out again. They came back and changed out a circuit board but that didn’t do it and they had to order another circuit board. It took the third circuit board for it to work but the contractor was excellent. I had another claim on a dryer and the repair guy did an excellent job. I gave him the model number before he came out and he brought the part with him. It took him about 10 minutes and it was done. American Home Shield has no way of knowing what the problem is and having all the parts when the contractors come. But I wish there's some way that they have parts on hand. So if one doesn’t work, you fix that and if it doesn’t work, then you can put the other part in. Still, I'm happy with the service from AHS so far.

My sink wasn't draining very well. I told AHS the problem I had and they made an appointment for the techs to take a look at it. They came in the timespan that they said they would and found out what the problem was. The gentleman was very nice. He showed me things and helped me understand what was going on with the system. He told me what I needed. He was exceptionally great and tried to hunt down any problems I was having. Now, I'm waiting for them to come back and empty my tank.

When I first called in the claim for the air conditioning unit, the initial people that were supposed to come down never came. They never answered my phone calls or text. I was unhappy at that point. I called American Home Shield and said, “I don't know what to do here. I can't get through to them. It's been over a week and they haven't received my calls or called me back.” Once they switched to this other guy, he came in a day or two. I was happy to have somebody there. He was very responsive. By the time he arrived, the AC unit was working but I didn't want to cancel the claim because I thought there might still be an issue. I paid for the service and had him look at it. But from what he looked at, he couldn't see what was the problem. He said if the unit stopped working again, to give him a call.

The last time we had American Home Shield, it was kind of a nightmare. From one of the past times that we've had in our house currently, there seems to be a breakdown in communication between them and the contractors. We had Myers come out and do the air conditioner. We've dealt with them before and they're not easy to deal with. We had to track down the part that when I called them, they said it was in the warehouse sitting around. I said, “It’s Alabama weather. It's 100 degrees. Please get that installed. Why is it just sitting there?” They blamed American Home Shield and American Home Shield was saying it was Myers. We finally got that figured out and a guy that did come out and warrantied it for 30 days.

Recently, I had some outlets that weren't working and I couldn't figure it out. Beacon Hill Electric came out and replaced some and told me exactly what was wrong. I had a breaker and I didn't know where it was. He showed me where that was. The other one was I didn't have the main power on one of the main breakers that fed the other breakers, and he showed me what he meant by that. The service provided was excellent. I couldn't be more pleased with AHS too. This is the second time that I've called AHS and both times, they've sent someone out as soon as they could. Both of the contractors that came talked to me and they just didn't fix the problem, they told me what the problem was and how to fix it. They were great.

My hot water tank blew up. It was very easy to submit a claim online with AHS and the tech who came out went above and beyond. He replaced the tank, put it back in, and brief me on it. He did everything perfectly and I had water within 20 minutes. All in all, the warranty helps supplement some of the repairs on a normal house. I've used it twice since I had it, and both times, the techs were out here immediately. I'm also trying to talk my neighbor into getting AHS now.

My hot water faucet wasn't working properly. It was dripping water. Also, there was a leak underneath my sink. The repair guy did a great job and it was very professional dealing with him. Everything went smoothly.

There was a leak from the ceiling and I thought it was a plumbing issue. The plumber came but he said it was an AC issue. So, American Home Shield sent Air Majesty to come and have a look at my AC unit. The tech said that it was a condensation problem and that he fixed it. Once he left, I noticed that my AC went stagnant at 75. It was not cooling below that. So, I had to call AHS again and say that my AC is still not working. The tech came in today and he said there was some issue with the AC unit and I had to pay some money in order to get this fixed. He was talking about lots and lots of money. So, I asked what was happening.

My air conditioning quit working. I called American Home Shield, they took the information and called someone. They sent me an email and told me when someone would be there. I had to wait a while with the summer, but the techs came and took care of it really quickly. They did it in about 10 minutes. They were very nice.