American Home Shield Reviews

I had AHS before and then I was given another warranty. That other warranty was horrible and as soon as it ended, I got American Home Shield back. Recently, my washer sounded really loud when it would be on the spin cycle. I called it in and the tech was able to come the next day. He had a trainee with him and he got it done really fast. My washer works perfectly.

The icemaker would make ice but it wouldn't dispense. The unit inside of the icemaker operates and turns the blades that will allow the ice to dispense and because the tray was cracked where the blades will turn, the blades would grind into the plastic. It would sometimes dispense plastic shavings in the ice. After a while, it got to the point where it didn't want to turn at all because it had gotten stuck. So the whole entire container that held the ice had to be replaced. It's working beautifully now. We have had American Home Shield for a long time and every time we call them, they give us excellent service. They get the best individuals or the best companies that they feel can handle the job. It's a wonderful company and we never have a problem with it at all.

I had to call American Home Shield when my dishwasher wasn't washing dishes. It was easy to get through and it went really smooth with the rep. My experience with the tech was great, and the repair helped tremendously.

I set up the appointment over the line, and then in three days, the contractor called me and set up the appointment. The tech that came out was real good. He explained everything and what we had to have done.

When we have a claim with American Home Shield, we just go online and do it. It's easy. We had techs come out and do the free AC inspection. I'm set up for it and they called my wife 10 minutes later. That was pretty fast. Also, we put in one claim work for our dishwasher. Techs came out and they had to order a part and then did a replacement. It actually still wasn't working right but it's not been a problem. They ordered another part and we're waiting on them to get the part in. Everybody's been communicative. I get an email saying that our parts were ordered and they'll schedule to come in as soon as it comes in. American Home Shield has been super-fast and efficient. Everybody's been professional. When we did the video analysis thing for the very first time, which was interesting, that worked out fine. We're pretty happy, so far.

American Home Shield sent MJS for the air conditioner that was not working. It's all repaired now. The other people that were here before didn't know what they were doing and they messed it all up. They just connected some wires wrongly and then they came back. Then, when I called to repair this, AHS wouldn't honor it because it said they were gone too long. So, I had to pay AHS again and somebody came out and fixed it. The first people that AHS sent out were no good, but MJS was pretty good.

We've liked American Home Shield's service so far. We just go online and do our claims, and they send it out to whoever they have that works with them. We had a claim recently on our heat and air unit that had gone out with the motor on the fan thing. The fan apparently was broken, so they had to replace that, too. The tech did a great job. She had to come back because when she got the motor and brought it to put it on, she found out the fan had come apart off of it. So, they had to order another fan but they got that the next day. So far, AHS has been great. It saved us money on repair bills.

I had a backup in my shower and I didn't have to wait long for the plumber to come out. He fixed some part of it. But after that, my washer was overflowing into the hallway. So they came back and fixed it. Now, everything's going good. I've had a pleasant experience with AHS. They've been on top of things. I'm happy with the service. I'm covered for things that happened that were not expected.

American Home Shield is very good compared to others who are on the market. We recently had a pool problem and the guy they sent was easy to work with. He fixed it in a day, too. I like that AHS doesn't scam people. I had another company which is a total scammer, trying to take money out, referring to very small, incorrect contract information. American Home Shield is the best. They're trying to help you. Their cost is higher, but the service is good.

There were a couple of problems with the dishwasher. It needed a part that was defective. As soon as American Home Shield found out that they couldn't replace the part, they offered me a replacement and gave me a selection to choose from or to take a gift card and do it myself. That was fairly good. I would have liked for them to have given me the option to go pick one out, but I understand how it works. It's been easy to work with everyone though I'm still waiting for the replacement and it's been about four weeks.

American Home Shield has been here for a variety of my appliances and whenever I call them, it's a simple fix and they initiate the work order. I call the contractor and they make an appointment with me, and they come out when they say they're going to and do the work they're going to do. So, I'm happy with them. I don't know what I would do without AHS. I started with my air conditioner and then, they did my washing machine. Then, they did my dryer, the dishwasher and now, the hot water heater. They also did some plumbing and some electrical work. In the last plumbing claim, my hot water heater exploded and I got a brand new one installed. I only had to pay 875 out-of-pocket to bring it up to code. The contractors that AHS sent out were excellent, professional and knew what they were doing.

What a scam. Had my AC go out and paid my $100 service fee only to find out they only cover up to $10/lb for refrigerant and I had a leak and need 16 pounds. The refrigerant costs $110/lb. So I am stuck with $1600 bill.

We had a washing machine and dryer malfunction and the tech diagnosed it fairly quickly. He had to order a part, which took four days to come in. Everything was good.

I could not get the dishwasher to turn on and neither could the technician. He did all kinds of things. He had me go get an extension cord. He said it was working. It was getting electricity, but the electricity was not flowing through. He asked were my outlets are. He turned the outlets off then on, and the power came back on. He started the dishwasher up for me. There was also a guy that came out for the disposal and they were both very nice. The disposal was not turning on at all. He took it out and checked it. He said it was dead. He put in another one and it started right up. It was very quiet and nicer than the other one I had. American Home Shield worked good.

I sent in a claim was for my electric range. The burners were not coming on and going off at the proper time. This is the first time I raised a claim, and they were pretty quick about responding to that. When I was not satisfied with the initial contractor, I had to do a little bit of more follow ups, but they did send another technician for a second opinion. He actually figured out what exactly was the issue and he fixed it up for us. But American Home Shield's follow up can be a little bit better. I understand that there needs to be a little bit vetting from a customer's perspective when the customer receives a complaint. But the diagnosis can be a little bit deeper, so that we can avoid the hassle and that I have to do a second follow up. It will save a lot of time on both sides.

My oven went out on me. GE looked at it and ran a test. They said, "They don't make the parts for it anymore. It has to be replaced." They replaced it and I had to pay $70. The techs were very knowledgeable. AHS's service has been great. It saves me a lot of money. It's worth the money I pay every month.

My microwave quit on me and after I called American Home Shield, the tech came out the next day and took care of it the same day. This response was good. The last time I called for service from AHS was for my air conditioner and that service took too long. So, I was pleased that it didn't take long because I depend on my microwave so much. I'm hoping the next time that my air conditioner has a problem, I don't have to burn up in my house waiting on somebody to come. I begged them to come out sooner but they told me they could not and I almost burned up in my house. Also, I have health problems and I have diabetes, and it's very uncomfortable.

I’m satisfied with American Home Shield’s service. The AC company that came out did an excellent job. Sometimes, when I contact AHS, I get the recording. Sometimes, it’s better to talk to somebody online versus the recording. But other than that, I could get somebody on the line if I need to.

When I first had AHS, I didn't have a really good experience because it was cold and I was waiting on someone to fix my furnace. It took forever for them to assign me someone and for someone to come out. Once they assigned me a contractor, they didn’t come right out and I had to call and explain to them that I have a medical condition and that I needed my utilities to be on. But it didn't make any difference, they still took their time. So, I wasn't happy about that and with AHS. When the techs first came out, they said the issue was not electrical. He said it's not the circuit breaker but the heat. So he had to put it back in and have a furnace person come out. So for me to get this matter taken care of, it took almost four days.

My microwave went out so I put in a request with American Home Shield. We got assigned a contractor within 15 minutes. Everything was good from there and the microwave got fixed. I also did a service request when I was having a small issue with my stovetop. A guy came in last Tuesday. Every time I turn the unit on, there was an electrical popping. He replaced the switch in it. I hadn't used the stove until this week when I was trying to sanitize my baby's bottles. I turn the eye on and it wouldn't come on. When I moved it, turned the second eye on and moved the pot over, that first eye came on. As I was testing it, the eye would only come on if another eye was on.

I had American Home Shield last year and didn't have any issues. I did it again because I needed it but now, there are issues. American Home Shield takes too long to fix stuff. Whoever they send to the house doesn't report completely what they do. Then when they send somebody else, they don't even come. I have to call American Home Shield for them to call the company to send them back. It's something that's been happening a lot.

We've been with American Home Shield since we bought our home. And because we have a well pump, we were worried about the expense if that went out. Also, air conditioning. If something big went out, we wanted to have protection so it wasn’t a huge amount of money only from us. We'd rather pay an amount each month and have the protection.

I did a recent claim to American Home Shield for a switch on a microwave. I used their website and it worked fine. I haven't had any issues at all.

American Home Shield has been working good. I haven't had any issues with them. I wanted to get my air conditioning looked at making sure it was working right and everything was working fine. So, it was good. The tech was nice. He came in and did everything he needed to do. AHS has done some work for me in the past. They’re good and easy and I don't want to switch with anybody else. I'm gonna keep on going with AHS.

I called American Home Shield for a smooth-top stove that had a broken off knob, which had the vent running continuously. The tech had to order a part then he came back in less than two weeks, which met expectations. He opened up the stove and got in there to replace the knob.

A contractor came out for my AC. It took a while for them to come in and do an assessment. Then they had to file a claim with American Home Shield. I had to go through and approve an estimate with them then pay for parts that American Home Shield didn’t cover, which is about $1,800. Also, there was something that they drained out in my son's bathroom sink that left smut on the walls and floors. It splattered everywhere so I had to get that cleaned up. I’m satisfied with American Home Shield though there have been situations where things were not fixed and I would have to go back in and pay again for somebody else to come back out to look at the same issue.

I love American Home Shield. I recently had a claim for the garbage disposal that had stopped working and the experience was excellent. My needs were taken care of. I thought they were behind on calling me because I was expecting a call within 24 to 48 hours and didn't hear anything. But it was my fault. I missed the call. When I called, they got right on it. The guys that came in and made the repairs got me up and running. The service was great. It was a smooth coverage.

American Home Shield referred me to Budget the first time. I needed a brand-new furnace but this is the first time I ever lived in a mobile home so I was thinking that the furnace and the air conditioning was all in one unit. But it wasn’t. So, they gave me the furnace. Then one day, it got hot and I tried to turn on the air conditioning and nothing came on. So, I called back AHS and they referred me to J and J. The tech came out and explained that the air conditioning was outside and had nothing to do with the furnace. He did what he was supposed to do. He put Freon in the air conditioner and changed the thermostat. So, he did a good job.

American Home Shield was nice to have it when I needed it. However, it was ridiculous that I had to pay the $109 when I had already paid someone to come out, look at the unit and knew that it was broken. American Home Shield wouldn't accept what I had paid for that one. I got pictures but they wouldn't accept it. I'm not making it up that my air conditioner doesn’t work. I'm very unhappy.

Requesting for service from American Home Shield was good. The tech came out and fixed my shower. He was very professional. I will recommend AHS.

I had a bad whole hot water heater. It was leaking water and it had something making a whistling noise. I went online to file a claim to American Home Shield. Their website was okay. I liked it. As far as the contractors, I like them as well. They do pretty well. They do really good business. The tech who came out and looked at the water heater said he’d have to have to replace our water heater and American Home Shield replaced it.

There was some issue with my hot water and United Air Temp diagnosed it and there was a part that was leaking. So, they replaced it and fixed it in two days. It stopped working on the weekend. I tried to contact American Home Shield so that I can get early appointment. And they came and the first day they checked something, and then they replaced a part. They came back, and the second day they fixed it. The only concern I have is that sometimes you have an emergency on the weekend and you don't get a good response on that. There should something that could be fixed on the weekend.

R&D Training and Technical Services came out because I was having an issue with my dryer. The guy was on time and he was very courteous and polite. It was a two-day wait for them to come out but he fixed the dryer right on the spot when he came out. I'm satisfied with American Home Shield.

When the contractor that American Home Shield sent out installed a toilet for me in October of last year, it wasn't level. It was rocking and they never came back to repair that. American Home Shield said that they told them it was not ordinary wear and tear that caused the toilet to rock. After I had a complaint against American Home Shield, I never got the service done that they were supposed to do.

I went on the American Home Shield website and submitted the claim that way. I always do it if I need something fixed. It's very easy. AHS tells me who the contractor is. They send their names, number, and email. And even a picture. We know who is coming out because we have pictures. The tech came out the first day and put up a whole thing. It was more than the light. When I came home, I told my son, "Look, I know he's putting a new unit, but it's still dim.” It was very dim. My husband called my son and said, "Look, I'm going to order another one 'cause one had to go in your refrigerator and one had to go in the freezer.” So, the tech came out Thursday, went ahead and put it in. He did a great job. I have the magnet on my refrigerator because if I were to have refrigerator problems again, I would call him.

My recent claim with AHS was for my garbage disposal. The tech got out here at the end of the day, but he was fine. He got in and fixed it. AHS is simple and pretty straightforward. It doesn't feel like it's expensive.

They offered a free air conditioner service. The tech came out and he was punctual. He contacted me when he was on his way. Everything went smoothly. He did what he had to do. He told me everything was fine.

The line of our system was frozen all the time. AHS said what the problem was and told the tech that there was gonna be a $100 deductible. Our system is working fine now.

I've had two claims with AHS. One of them was the water tank heater that was leaking, and the other one is the heater and the air conditioner of the house and that's not done yet. The tech that came for the water heater said that they had to replace it. They asked me for $698 because they had to do changes. They did a good job. But it was really expensive because I didn't have the money. I had to get someone to lend me the money. With the other claim, I'm having big issues. I've been calling AHS a few times. It's been three weeks and I still have no heater and air conditioner. But the tech called me this morning and said they are going to pass tomorrow. Now, I have to get the day off and I'm gonna lose another day of job, stay there in the house and wait for them to do it. But American Home Shield does a great job. The last time that we had a problem, they did it really fast. I've been telling everyone that it’s a good deal to have them.

Every time I turned on the water, there was a funny noise under the house and if I turned on both the water and maybe the shower or flush the toilet, there was a noise that was very loud, like a rumbling noise. But it turned out to be the PVC joint or pressure valve. I did the claim online with American Home Shield and the website was very user-friendly. I have my account number so it was easy to access. They pulled up all that information and all you had to do was click on what claim you want to file. It was very workable and easy to get along with the contractor to get the nature of the problem correctly. They were good. I just need to have a little bit more follow-up because they had to come back out again but they didn’t. Somebody from the office could have said that they would get it resolved on that day or that they would be back out.

I was very pleased with how everything went. We had a water heater that wasn't working and JC Plumbing was my contractor. They came early and took care of the issue. They seemed to know what they were doing and they were quick. The water heater has been working since. But what I like the best about the whole thing was how easy it was to file the claim. I just pulled up my account, clicked request service, and it was pretty much it. I like the simplicity of the whole thing very much.

My heat and my air were not working and the tech got it to work. Everything's working awesome. I love having American Home Shield. I had problems with my water heater in 2021 and the tech came out and couldn't fix it and they had to replace it. AHS is very well worth my $72 a month that I pay. It is great. My daughter just bought a house and I told her about it. I said that she needs to get it.

My experience with American Home Shield seems very good. Also, my recent service was very good. The contractor was excellent.

We've had good luck with American Home Shield. We've had to use them several times for little things over the past almost two years and our issues have always been resolved and we've been happy with the results. We had a ceiling fan replaced upstairs. It had a bad fan motor and it was tripping the breaker. There was some miscommunication between the contractor and my husband when they came out to repair. So, there was some back and forth about repairing the fan. American Home Shield really stayed on top of it and called me. Once we figured out what the issue was, they called me every day to make sure that the contractor was in touch with me and that they were setting appointments and were getting it done. They stayed in touch every day until the day after it was completed and made sure that we were getting done with what we needed.

We like AHS a lot. We had it at our last home and continue to use it here at this house. It's been really good. They recently sent us a deal about getting the AC checked for 75 bucks. But I didn't know who they were gonna use. I was like, “I don't know if I wanna just do that when I don't know who's gonna be coming.” I wanna make sure it's a good company, but I couldn't figure out how to find that out. But we've been able to use American Home Shield and get things fixed like our microwave, dishwasher, refrigerator and dryer. Our daughter just bought a home and we told her she should get AHS.

The toilet in my daughter's room was stopped up and we couldn't correct the situation so we called American Home Shield. A guy came out and unstopped the toilet. He used that snake to do that. With regard to mannerism and professionalism, he was excellent. Everything's fine now. I have had two horrible experiences with American Home Shield in the past but they corrected that. I dropped them at one point and got back on. They have gotten rid of those terrible contractors and have provided me with better contractors. I would recommend them highly now. They have upped the service so I haven't had any more issues.

The dishwasher kept stopping before the cycle was over. Eagle Eye came out the first time, tried to take care of it, and replaced something. The second time, they tried to take care of it, too. They were just here for the third time, and we're gonna have to call them back. So, it’s gonna be the fourth time. It’s actually the fifth time we've had the dishwasher serviced, but I'm not sure if American Home Shield has to replace it at this point. Sometimes, it takes a really long time to get ahold of somebody at American Home Shield. The biggest frustration probably is that you're sitting on hold and waiting for somebody.

AHS's website is easy and friendly and I don't say that about a lot of websites. Every time I submitted a claim, I always got a phone call the next day. Typically, the technician would call me and we'd talk about the problem. He would show up with the parts and they'd be in and out in 20 minutes. But I have a claim in and this is the first time I'm in waiting and in limbo. I have a little leak in my utility room roof and AHS is having a difficult time finding a contractor. I finally got an email that said they found one and he would call me the next day. Other than that, as far as the electrical and appliances, AHS has been exceptional.

I was having problems with my wiring in my sunroom and Advent came out and determined what the problem was. It was a loose wire. They fixed it and it probably didn't take 30 minutes. It was great. Several years ago, I had a problem at Christmas time with my heater and I kept getting the runaround to get it repaired. American Home Shield would say that the vendor needed to take care of it and the vendor kept saying that it was American Home Shield. I sent a message to the president of the company, explaining what was going on. He had his secretary call and they took care of the problem pronto. I appreciated that. I have gotten Green Tree a couple of times and they're a little bit slow about taking care of the problem. I don't know if they're overstretched or what the problem is but that’s the only issue that I've had. With AHS, I like the convenience of having one number to call to take care of any problem I've got.

I have several doors with a knob lock and deadbolt. The deadbolt is a KW10, and the lock is a different type of key. The previous tech said that he rekeyed them all, but in reality, he only changed the whole lock mechanism from a KW12 to match the KW1 that matches the deadbolt. In his paperwork, he said that he rekeyed everything, but he didn't actually touch the deadbolt. He also asked my fiancée for help finding something near his van, which I found a little odd and unprofessional. I had an issue getting another tech out there to make those knobs with locks the same key as the deadbolt. Finally figured out how to get another tech out there without having to pay the $85 fee. Then he rekeyed the other deadbolt making them match which resolved the issue. That second tech did a great job. In and out in 5 or 10 minutes. He rekeyed the other deadbolt in the garage to match the front door, which worked well enough for me.

I get things fixed right away with AHS. My garage door wouldn't open and shut. The techs fixed it in no time at all. They were really nice.

AHS is easy to use. The tech that came out for my AC was great, friendly, texted me in advance and showed up when he said he would. He was in and out in 20 minutes.

I reached out to them and they booked me for an appointment to have my AC checked. The tech was very knowledgeable. He was able to answer all my questions. My major expectation was before the summer started, I should have checked my AC, how the things are, what has been installed, what is there and what is not. The tech told me everything about what was there and how the condition is. I also had some questions regarding my thermostat. He gave me all the examples to explain to me. That was a wonderful experience. I will definitely recommend AHS.

American Home Shield has been reliable, timely, and cost-effective. I had a free service where techs came out and checked the furnace and the AC unit. They let me know where I stand with my unit and they gave me recommendations. I have the AC unit checked every year. Previously, I had a hot water unit checked and it was just the pilot light that was out, so the techs lit that. I also had the dryer checked before I bought a new one. I haven't had a problem with anything that wasn’t covered thus far.

Using their site was easy enough. The tech was really good at what he did. He fixed our appliance issue after he ordered the parts. AHS is pretty good since I've had it. There's only been one hiccup and it was resolved.

We had what we thought was gonna be a backup issue but the pipe seemed to have cleared themselves before the repair guy came. He was very professional, on time, knowledgeable and helped make sure that the line was clear, and that we weren't having any further issues. With American Home Shield, if you have a problem, you call them and the techs come. But if you need a list of contractors or things you want for home improvements or things you want to do to your home, they could have maybe a list of people that they will recommend or general contractors that you could pick from to come and do, not necessarily repair repairs, but home improvements.

I've made one claim so far, and the people came within a couple of hours and diagnosed my issue. They got the initial issue completed that first day, then they came back and did the extra service. So far, American Home Shield’s service has been efficient for me.

This year, we have had our refrigerator worked on three times, replaced our dishwasher as well as our microwave and the circuit board in our oven. We had to have the air conditioner dealt with and four times with the plumber. So the warranty was definitely worth having. It’s peace of mind. In the most recent time that 4M Plumbing came out, the toilet overflowed and we weren't sure if it was completely clogged but they realized it was cracked. They ended up having to replace the toilet and do some plans. It was groovy. We recommend American Home Shield and we plan to renew it.

I've had a year of service twice with AHS and I was quite happy. Their contractor Doctor Cool came four times. Once was for a preseason checkup and nothing was wrong with my air conditioning unit. The experience wasn't bad.

I just bought this house, and the Nest thermostat was not corresponding correctly. When I needed heat on for that initial night that I spent in the house, it was extremely cold. It would not register properly because it wasn't calibrated properly for our new system. I had to call American Home Shield and a gentleman came out and calibrated everything. He also checked everything thoroughly and gave me a detailed walkthrough of how to operate the Nest thermostat. Because I had never seen one of these before. The man was excellent, and I wrote something about the service company back to American Home Shield. I appreciated him very much. As a matter of fact, I would recommend him highly to everyone.

My garbage disposal was cracked and leaking, and the repair guys were very timely and professional. They even left me their business card and told me they will be tied to my account. I loved them. The repair guy took me under the garbage disposal and gave me a quick education lesson. He ended up replacing it. I like that by having a home warranty, I don’t have to figure out whether or not somebody is going to be a good service provider. I’ve had two so far and they were both professional. They showed up when they were supposed to. I actually have no problems with American Home Shield and I see why my mother suggested them.

There was a small leak in the vent over one of our bedroom and bathrooms. I requested service by phone, talked to a person and it was very nice. Somebody then came out the second day and the service had been good. However, we don't know yet if it's fixed because we have to wait for rain. We had to have some work done too. I had to fix the ceiling first then paint it to see if there are any more leaks.

A contractor came out the next day after I did a claim for my AC that had stopped cooling. The repair took about 45 minutes.

Requesting for service was very quick and very easy. I had put in a request at 8:00 PM on a Sunday and was able to follow up and ensure that an electrician was at our place the following morning. The DT Electric electrician showed up in the timeframe that he said he would. The breaker on our kitchen lights popped and remained out the entire time. He did some testing and discussed different scenarios. He swapped out the breaker switch for us. He was very explicit, like we have 30 days where if we noticed other issues with it or if it happens again, we can go back through the portal or contact him and let him know. He was very helpful, polite, and chill. He did his job and did it well.

Something was broken in my toilet. The contractor explained the problem, fixed it and cleaned up behind themselves. I don’t use American Home Shield extremely often, but it's been fine. I recommended it to my best friend already. The only thing is that my address is incorrect. I tried to correct it and it is correct on my profile, but not at the top.

The AC wasn't cooling very well. So, I thought I’d just do like a tune-up on it. I paid for the pre-season tune-up that American Home Shield offers. The tech who came was great. Apparently, we had never had our coils cleaned. So, they couldn't do the pre-season tune-up. I had to do another claim with American Home Shield to get my coils cleaned because that was why it wasn’t cooling. The AC is working fine now. Having the warranty really saves a lot of out-of-pocket money.

I've had American Home Shield for 20 years or longer and they take care of everything. However, some of the times, I haven't been too happy with the people they've sent out. Some of the companies don't know what they're doing and try to rip you off. But this last person they sent was the best I've ever had. I had a water heater issue then I had an issue in one of my bathrooms with a toilet and a shower that was leaking. The plumber knew exactly what to do. I would recommend him highly to anybody.

When something breaks down, AHS, most of the time, will repair it or replace it. When I submit a claim, the techs usually respond within a few hours, sometimes very quickly, within an hour. The tech that came out for the repair of my cooktop was a good guy. He tried a couple of different things, but didn't work. It was not repairable. We also had a claim for a dishwasher. But it took a while for them to diagnose it and attempt to repair it.

The contractor came out to fix the dryer. The thing wasn't working well because of just making a lot of noises. We thought something was wrong with it. So, I decided to call because I had the plan. I got in touch with the American Home Shield customer service. The whole thing was done online. I didn't have to talk to anybody. It's simple. Just go online, tell what's going on, request the service that I needed.

I am beyond disappointed with American Home Shield (AHS) if I could leave 0 stars I would. I had an issue with my water heater in March and the issue was not resolved until May. Since American Home Shield uses third party contractors, they seem to have contracts with each other and take advantage of clients by coming to your home and guesstimating what the issue is without any tools, nor visible proof of what is going on, adding issues that are not there without evidence, wanting to charge more for additional services.

I purchased a home warranty from American Home Shield when I purchased my house last year. My water heater went out and they won't resolve the issue. The contractor they hired never responded to calls from me or AHS and now I've been without hot water (with children) for a week with no resolution in sight. The manager at AHS won't return my calls, they've gone silent. This is a scam, do not purchase a home warranty from AHS, you are better off paying for the work out of pocket.

I have been waiting since March 17, 2022, for a contractor to be assigned to my claim for a broken hot water heater. I was charged a $100 fee on March 17, but still have not been assigned a contractor. The status shows as "pending assignment". Unfortunately, there are fewer and fewer contractors willing to work with this company. The very poor English speaking customer service agents only follow a written script when you call them. They refuse to let you speak to a supervisor, and they have no authority to allow you to find your own contractor. I couldn't go without hot water so I have since contacted a plumber on my own and paid for my own repairs of the water heater. I have been paying for this home warranty since 2018 and this is unacceptable!

Gen-Tech Appliance was really good, very professional. The repair guy came in and had his booties off at the door so as not to track any mud into my house. He went straight to the refrigerator, saw it and heard it right away. He said, “That's a bearing going out on your fan. I'm gonna order the part.” He then saw the button and the digital display that was broken in the same spot. He was just there for five minutes and said, “Yup. I gotta order all these parts and I’ll come back. I’ll get it with American Home Shield.” He was awesome. I had my own tech come out there right before that, and the guy was there for about 45 minutes. He just was terrible, telling me that the Freon was the problem. There's a big difference on the people who came to repair this and Gen-Tech.

Whitney Holding came out was for our water heater. On the website, there's a link that says, "File a claim" and I just went in and filled it in. And they asked if it was an appliance or whatever. I checked which one it was, and there's a drop-down for what the problem was and I just said it was not heating the water. It was very easy. We had gone down and lit the pilot because we had cold water. But the pilot would not stay lit. So, we had cold water again. That's when we had the contractor come out and there were some parts that had to be replaced. It's a brand-new water heater. It's only a year old. Whitney Holding put it in as well. So, the guy that came out this time said, "There's a five-year warranty on this." But what happened was he had to order the parts. So, we were without hot water for a few days.

Whenever one of my appliances break down, it's easier just picking up a phone and calling American Home Shield and putting in the service request. And whenever they schedule for someone to come out, they always do a good job. The dishwasher was leaking water and the tech from Albatross Appliance came out. It was in and out. The second time he came, he was very polite and was there to do the job. He also noticed that the top of the dishwasher constantly comes off. So, he screwed it down to prevent it from coming off.

I've only had to use American Home Shield once and it was a good experience. I did the AC checkup, where someone comes out and gets you ready for the summertime. The claims process was very simple and fast. I liked the technician a lot. He was very professional, very pleasant, fast, and punctual. In fact, he was about five minutes early. So, everything was great. Having American Home Shield gives me a lot of peace of mind.

On the most recent claim I had with American Home Shield, they just did an air conditioning check. It went fine. The guy was really professional. He told me everything about the AC and about the temperature. He was really detailed. I had another claim on a previous time where I had initially called for a smell in my front restroom. I asked for a plumber to come out. The plumber came out and he said, “It’s the P trap. We’ll have to uproot your bathroom to get to the P trap.” I'm waiting and waiting and thinking that I was gonna get somebody to come out to fix that issue. He had then called American Shield and said, “No issue found.”

American Home Shield sent someone out and he took care of the problem I had with the air conditioning. The technician was incredibly knowledgeable. He wasn't able to fix the problem, so they had to call out someone else to fix the problem for me. They got the right person, and he took care of my problem. I was very satisfied. I will recommend someone to use their home warranty company.

I'm happy with American Home Shield. However, the amount of people that work through them is not very many so you don't have that many options if one’s busy. Last winter, I had to call three different repair people that were hooked up. The first one they recommended couldn't get to me and so was the second one. Finally the third one could. Recently, Frank's Appliance came out for our dryer heating element. The dryer would heat but wouldn't stay running for very long. My only issue on this claim is it took a month to get the part.

The warranty typically pays. I had two hallway lights that were not working and needed to be replaced. Within three days, the techs were out. But they had to get authorization and it wasn't approved. So it’s a fix that I had to do myself. Other than that, service is good and they’re even more responsive. I appreciate that they're using a little more common sense. Before, I had to get an appointment, the repairman comes out, sees what the problem is and then I had to make another appointment. They're gonna have to order a part. Now, AHS gets specific information on what the problem is. I can even have a diagnostic call with a repairman before he comes out. I can also text him a picture of the make and model and if I have an idea of what the issue is, I can tell him that. They can try to get the part before they even come out.

We're still waiting for our new washing machine from American Home Shield. The tech claimed that the dryer is probably not working because there's something wrong with the washer, which makes no sense. Then he said the washer has to be replaced.

We haven't had a ton of problems with the house, but whenever we have, AHS has been quick to respond. It's been good service, so far. We renewed for a second year. One of my favorite parts about it is that they have a network of technicians that can help, so I don't have to try to figure out who's the best plumber in my area to call. I just trust them to pick a good one. Recently, our kitchen sink was plugged completely and a plumber came and fixed that in one visit. The person that came out was kind and helpful.

The tech looked at the AC system on the inside and the outside and then he did a little bit of patchwork. Whoever the previous owners were for the house did a crappy job on the AC on the inside. They just duct-taped this one piece. The tech removed the duct tape and said that it was not a proper seal. He put the correct sealant tape, detected for leaks and said, "Hey, you got these leaks". He was really professional.

There was a backup in the basement and in the garage and since the contractor has been out, everything’s good. They noted what the problem was and said what part was needed to take care of the problem. They were upfront, very friendly and knowledgeable. Things have been great with American Home Shield with replacements and people coming out. The only issue is trying to get ahold of anybody on the phone on time. Except for that, my experience has been good.

There was a contactor in my air conditioning unit that was fried out from an electrical fire. A tech from Sure Electric had to change it. He didn't even come into the house. He went to the back. He took out the circuit breaker and changed the thing. He was in and out in no time. The air conditioner guy came in and told me it was electrical. He tuned up the air conditioners, and he said that my contactor was burned. He showed it to me. Doing the claim to American Home Shield was very easy. They gave me a basic of where they're coming from, and their name, which it was very easy to look up.

I had a leak in my AC. They were out here in two days. They were great and very thorough. It certainly pays off to have AHS because the repairs are so costly otherwise, plus you don't have to keep calling repair technicians trying to get the best deal. I definitely would recommend them.

There was a problem with my blow fan. American Home Shield got Breeze HVAC to come out here. The claims process was easy but it took them a long time to get to it. But the techs were very nice, respectful, and professional.

I have an insurance through American Home Shield, so whenever I have an issue, I just call them. When my refrigerator light was not working properly, they reached out to me after I put in my work order then someone was out in three days. He told me he had to order some parts. He also said, “Whenever the part comes in, then we'll contact you and then come and fix it.” When the parts came in, the repair company called and gave me a couple options for the schedule and I picked the best one for me. They were good.

When it rains real hard, there would be a drip in my main bathroom and 5 to 10 minutes later, another drip would come from the fan up in the ceiling. I talked to somebody about it and they said it sounded like it's an AC issue. A tech came out and said that it was not an HVAC issue but an electrical one. People came out for the electrical and they said it was an HVAC or a roof issue. A guy then came out and asked if I have a short ladder. He said he could go up and tell me exactly where it's leaking from. The issue I had with him was he had three different size ladders on the top of his van and he didn't even go out there to attempt to get one. Myers came and they said the tube wasn't inserted right.

Last year, I had a refrigerator go out and the first people that I was referred to told me it would be almost a month before they could get out to check it. I called American Home Shield back, and another guy was referred out here. He came out, looked at it, and said, "Well, I have to go check and see if I have the part." I never heard from him after that. I never got anything done, so I ended up spending $2,500 for the refrigerator. I wasn't happy about that. This year, I had a problem with my dishwasher and my washing machine and it was taken care of quite quickly. The same guys did both, and they got them working for me within a couple of weeks, by the time that the parts were ordered. They're nice people and I was really impressed with them.

The subcontractor came out and fixed the dryer. But the tech had difficulties with the washing machine. I was disappointed with them. The tech told me certain things that needed to be done, but every time he did it, he told me he couldn't fix it. But he repaired my dryer. He also repaired my refrigerator. Other than my washing machine not getting repaired on time, that was the only gripe that I have. We got a different contractor, which was Sears, who came out and repaired the washing machine. They ordered all the parts, parts came in on time, and they replaced every part that came. Great service. I like American Home Shield's promptness and efficiency. They should keep up the great work. I'll use them as long as we have a house. I'll recommend anyone to use them.

Sears was sent by American Home Shield and they fixed my washer that was making a terrible noise and showed me what I was doing wrong on the dryer. Everything's been fine since. The tech was very cordial and friendly. I vacated the washroom because I didn't want him to feel crowded. When he was done, he put it all back together and caught up. He said, “I'm all done. Any questions?” I said, “No, sir. If you say it's done, I’m satisfied.” As far as American Home Shield, /i liked that they replied and did my service work. The people I talked to were also very friendly and polite to me. That means a lot to me when somebody takes interest in what I have to say, and then they do what they say they're going to do.

The first time I used the service, I was gonna cancel it. The person who was assigned to me never responded. We went around three times where I kept calling back and then I would call American Home Shield. Then, I got referred to another company that ended up fixing the oven. But my next claim experience went better. The gentleman from Appliance Angels & Mechanicals who came to service the appliances was professional, thorough, and patient with me in all my million and one questions about the problems. He explained everything to me and he did an excellent job.

Whenever I called American Home Shield to report that something stopped, they sent people to take care of It and made the appointment. So, I’m happy with that. The reps are very good and kind. They are responsible and has good timing. So, I’m satisfied.

I had an AC issue and the contractor came out. But now, it happened again. So they’re gonna come out again. But AHS has good customer service. I don’t have to repay for anything. I've had other warranty companies and nobody really beat their customer service.

A year earlier, I had a pump that failed. The tech replaced that pump and my washing machine still worked. I said to the tech, " It's doing three hours on a load of wash, and it's still wet. And it won't cycle properly. He rebooted it and cleaned it up. He said there was too much soap on the sensors. He cleaned those and it's been running fine since he was there. Also, my oven blinked out and gave me hieroglyphics. It wouldn't reset. When the tech got there, everything worked perfectly. He goes, “That's fine. I didn't see anything wrong with it. It's functioning properly." But, the main board is starting to go and I wanted it recorded that there was an issue.

I had a leak. High Priority came out and the tech was really knowledgeable.

I didn't have any waterflow in one of the showers. Also, there was a big crack in my toilet so every time I flushed, a little water would seep out. The tech took care of that and did some stuff with the pipes inside the wall to get the shower fixed. Plus,I got a new toilet. Everybody was nice and professional. I appreciate everything they did. They were patient and they did an excellent job.

American Home Shield had to resend the company back out to correct something. If I used American Home Shield before for an issue such as electrical and I had a good experience with that company, as a customer, I should be able to choose that company again to service me. But American Home Shield doesn't allow that. That's one of the big things that they should change.

I took advantage of the email for somebody to come out and check the air conditioner. When I solicited that information, immediately, they set me up with somebody. Because I didn't get back to them to give them a date for the email, they sent me an email saying somebody was coming out the next day. They set up an appointment but I did not confirm it. I wasn't home and they charged me for it. It has been difficult with American Home Shield. Other than the person that sold me the policy, there has been no one else that I've communicated with effectively. There was a language barrier and we did not understand each other. It frustrated me to the point where I was about to cancel the policy. I also have a bill with Climate Masters. It was the $100 deductible that they said owe them. I sent them a check but the check bounced. When I realized that it was negligent and has gone to legal, it was 400 and something dollars.

My dryer was making a loud noise and after I filed a claim with American Home Shield, I heard from the contractor in about a week, which was way too long. The tech didn't diagnose it in person. He just asked to listen to it over the phone. They had to order a part and that took about another week. Then the part came in and they were able to fix it. It turned out it was a ball bearing that was worn out.

Robert from AHS did a great job resolving a major issue I was having with reimbursement from AHS. Many other representatives from AHS failed to fix the problem and continued to place blame on the customer (me) instead of accepting responsibility for the company's actions. Their failure. However, Robert from AHS took to the bull by the horns (so to speak) and rectified this issue rather quickly. He deserves to be the employee of the year for this company.

I have been with American Home Shield since 2015 and have noticed since 2018 a decline in the professionalism of their company. Their call centers are not “English Friendly” and if you need a follow up assistance due to contractors or continual maintenance the call center cannot help you. It’s apparent the call center is reading from a script and if your problems deviate from the script they aren’t able to help you effectively problem solve.

The washing machine was broken. I submitted a claim with AHS, a technician came out, assessed the situation, ordered some parts, and then another technician came and completed the repair. Both the techs were respectful and the washing machine is working fine. AHS has been beneficial. It saves money in getting stuff repaired.

When the contractor came out, my house wasn't cooling off. So come to find out there was a leak outside of my unit right there. It was gonna get repaired, but it was gonna cost me almost $3,500 just to put refrigerant in my unit because the unit that I had here was using a refrigerant cooler that they're phasing out. So they were selling the refrigerant $190 a pound and Home Shield was only paying $10 on that. I've been paying Home Shield all this time for service and then when I needed it, I've still got to pay for a coolant.

My dishwasher broke. They were able to fix it quickly. That was definitely a plus. However, I had my AC issue. My AC wasn’t working properly. One of the technicians came out from Express AC & Heating and gave me a quote to replace my evaporator for $3,000 and that's out of my price range when I'm paying a certain amount of money per month for American Home Shield. I had to get another second opinion from a family friend who does AC work. They said, “That was a bunch of baloney. They tried to sell you on something they shouldn't have.” They came out in August. I let it be for a few months because I had a baby around then. I didn’t really fool with it. Then, it started heating up again. I got a little fed up, and that was when I reached out to my family friend. Outlaw’s Heating came and checked on it as well.

The ball valve in the back of the commode was not working properly. I called American Home Shield and ended up speaking to someone on the phone, and the conversation was smooth. I had no issues with the representative who set up something for someone to come out and take a look at it. Someone came out and replaced the ball valve.

Very pleased with AHS but want to be notified of any additional charges that may arrive so I can decide to add to my policy or not. I have used AHS three times and very satisfied except for this last surprise charge for Freon and finding out I could have bought protection. I still will keep AHS as they respond quickly and use professional companies I feel comfortable dealing with. I would give rating five stars if I had been made aware that additional charge for Freon was now required but I could have added that to my policy.

I had a leak under the main master bathroom sink and then I had a leaking shower as well. The drain caused a leak in the ceiling in the dining area and then the shower was leaking when you turned it off. Between me and A & B, it took a couple of days for them to come out because of scheduling. Their availability and my availability had a little conflict with a day or two. But other than that, it was pretty much almost immediate. I've dealt with them before, so I call them for all my plumbing needs. Once I get someone good, that's the one I want to stick with. I'll get the little report going on so they're definitely excellent.

I like American Home Shield. I've had them forever and everything has been good. They save me lots of money. I just call and tell them the issue. They have connections with different companies, and they send out the best one. They keep me from running around, trying to find somebody to do it for me. They had my air conditioning unit checked recently and the tech was fine.

When I initially signed up with American Home Shield, I had a big problem with them. They told me that I would be able to have my furnace checked. That was one of the big reasons why I even signed on with them. But as soon as your package starts, you have to wait one month. I waited a month but when I called in to have that done, they said I couldn't have that done since it was out of the window. I was contemplating on canceling because I felt I was lied to in the beginning to even start off my policy with American Home Shield. I didn't like the way it was handled at all. It ended up having to do the whole process all over again with finding another company and waiting a month for it to be started. But the gentleman that came out recently was very professional. He checked to see if my AC unit was working properly and if my coils were clean. He gave me information about what to check for and keeping the unit outside cleaned off and free from the vines and tree branches.

I deal with American Home Shield on a regular basis. I do three homes (mine and my two sons', Brett and Kenneth) with them that I go and call in then go and wait for them to come. They're usually pretty good, but when I use them so many times, I'm bound to have some bad experiences in there. At Brett's house, a garbage disposal was broken, and someone came out pretty fast. The technician was Chris. He had to replace the garbage disposal, and he was excellent. He told me to ask for him if I needed them again. On the other hand, the techs came out twice and had to come back for the toilet flushers at my house. Now, they've got it rigged up, so when my husband flushes his toilet, water sprays out. I've got to call again and have somebody come back for that.

The very first time someone came out, they had said that the fans were kind of fried. The tech said, "So, they're no good anymore. So, I'm gonna submit the claim to the insurance, and then I'll get back to you." That took a while. So, I was calling and calling, and finally, they did it and they did a good job. So, I'm happy with what the turnout was. The people from Energy Control were professional and very nice. The only issue with that was the waiting for them to be out here. The services that I had requested were all unfinished and that was my frustration.

American Home Shield has saved me a lot of money. I have a pool and everything is covered in it. They have replaced the pool filter, which was a surcharge on it because it was something that had to be upgraded and it cost me money. They have replaced my hot water heater and I had to pay a cost on that, but still nowhere near what I would have had to have paid if it had just been a regular service call. So, all in all, it's well worth me having the home warranty. I wish I could get the price that was quoted to me on the phone. I could still do that.

When we flush the toilet upstairs, it will overflow downstairs and then it will back up in the bathtub. The repair guys came out and snaked it, which resolved the issue. No one is living in the home, it was just some things that backed up. Also, I don't know if it's because it's an older home and the things are older in the tub, we still have slow drainage. You can still see water in the faucet area just sitting there. But I like that American Home Shield tries to resolve the issues in your home. They're patient. They call back, ask for feedback and try to get whatever issue in your home resolve. And you can live comfortably knowing that they're there to support you. The rep was amazing. When she talked to me, you would think we were friends. She called me yesterday and asked how everything was going and updated me on what was going on. And there was a guy named Russell who was awesome.

American Home Shield's service had been great. I call one day and I get service the very next day. It's perfect. I recently had a claim with them. I'm just moving into a new house and the washing machine hose where the water goes in and comes out needed to be replaced. The plumber came in on a Saturday, he fixed it, and he left. Someone was supposed to come back and put the drywall in where he had to cut it. I haven't seen that guy yet. Overall, AHS is saving me money.

My AC broke and AHS fixed it like they usually do. The techs solved it right then. Why you have the warranty is if something breaks, you don't have to spend thousands of dollars to fix it.

Calling the number for repairs was easy. When Right Tech Heating and Air came out for the motor that was making noise, they were wonderful. However, I've been with AHS for a long time and the price seems to go up about $50 every year.

We like American Home Shield for what we use it for. We really do enjoy it. Everything's always been great. We've always had good people that came out and everything's always been fixed in a timely manner. In our other house, we had appliances fixed. I have a dishwasher repair in the process right now. They're coming on the 26th to repair our door where a spring broke in it.

Appliance Tech was here to fix the cooktop and the washer. The tech did great with cooktop. It had leaked gas and the igniters didn’t work properly on all of the burners. He diagnosed it and fixed it quickly. With the washer, not so much, but we replaced it anyway. It didn't drain the soap very well. He cleaned it, but it didn't help. It still retained the detergent. For our toilet claim, we called plumbers two weeks ago but nobody ever called me. It's the same plumbing company that we used through American Home Shield as well for two other times.

Something was wrong with the dryer. I put in a claim to American Home Shield via the internet. The website was pretty user-friendly. 7H came and they ordered the part in one day, but it took about two weeks to come in.

Every time we've needed some kind of service, they've been really quick and professional about it. When I call, their turnaround time’s really fast. And they communicate with me on everything that's going on. And contractors they’ve sent, they've been good too. The most recent claim was for an air conditioner that wasn't cooling right. I took the offer on their website for a $75 AC tune-up and the tech said we had a leak and we were low on Freon. AHS sent a contractor to evaluate the AC and ended up replacing our unit. I was out of pocket $400 plus some portion that wasn't covered, plus two $5 copays. But I have no complaint about that.

With AHS, I like being able to get things fixed if you don't have the cash to do it. They make it all very simple and they're easy to work with. Great company to be with. They did really well in my recent claim. The tech got in touch with me right away, came out within a couple of days of speaking with him, and was able to get it fixed within an hour of him being here.

Yanping reported a lot of items relating faucet but the major issue is not fixed. She's saying the shower water is cold. They called many times, but it doesn't work. The guy who came out said it was not normal wear. American Home Shield didn't cover that. But it is normal wear. I cannot see them. I cannot visit them in the office. They have no office in St. Louis area that I cannot walk in and talk to. Everything has to rely on the phone.

So far, we've used AHS once for a garbage disposal that was stuck. They had to replace it and we just had to pay the deductible. The warranty is very helpful to me because I live in Hawaii and the house is in California.

The two plumbers that AHS had last year were beyond terrible. AHS only has one plumber for this area, Mr. Plumber. They are beyond god-awful. They're the worst of the worst. Last year, it took me eight months to get some work done for plumbing. Mr. Plumber tried to charge me to remove my toilet so they could get into the mainline to clear the drain. They admitted it would take 15 minutes and they wanted to charge me $350. When I asked them why, they said, “That’s what we charge.” Click, they hung up on me.

We've always had great luck with American Home Shield. We're users of it for years. We like the convenience. We used a competitor but that wasn’t as good so we went back. We recently had an AC claim. The technician told us what to do and gave us an estimate of what it would cost or if we could do it ourselves, we’d just have to do it ourselves. It turned out that we had to do another claim because there was a different problem. We fixed the one problem and did a different claim on the next one. When we have problems, we have to wait 30 days. That's kind of what happened this time. We had an AC problem 30 days prior to us using American Home Shield.

We had American Home Shield before and on a scale of 1 to 10, it was a 7. We just got a new home and we got an American Home Shield warranty with it because there are some older appliances. It was a wise decision. When we moved in, we ran our dishwasher once then the dishwasher stopped working. It wouldn't drain. We ran the microwave then it stopped heating all within a week of us moving in. We had somebody come out last Friday to take a look and they had sent their suggestions to American Home Shield, but we haven't heard back from them yet. It would be a great thing if American Home Shield would call me and say, "We need to replace it. We're gonna go ahead and take care of that for you." I've also had experiences where they try and offer us a payout and it's a fraction of what it would cost to replace something.

My garage stopped opening. So I reached out to American Home Shield and then the contractor came and replaced my motor. The claims process is really easy for the most part. But the wait time getting the service out is long. Every time I do have service, the contractor will come out and they'll say, “Okay, we'll come back in two, three weeks.” During those two or three weeks, I'll get a call saying, “Hey, we can't find the part. We have to completely replace it,” which makes it longer.

The AC went out. It was blowing warm air. I booked a claim online. I got a text and email within minutes. The techs were great and quick. They were there the next day and fixed it. It's been great so far with AHS. Their price is high, but still, the ease of use is okay.

I like the peace of mind with AHS. They send somebody out if something happens. I got the air conditioning serviced for the season and it was good. Everything went off like it was supposed to.

I like AHS. I really recommend it to other people. The AC unit went out. We were waiting till the part came. The tech said that he gotta wait about a week for the part to come. Then it came. He called me, let me know what day he could come and put it in for me. When he checked the breaker box, one thing he said was that I gotta get an electrician to come out here and look because the breaker was melted. That was a good thing that he told me about that. He did a good job and he came on time. The day that he said he was coming, he came.

American Home Shield in general works well. It seems to do what it says. The only problem we had was when we had our water heater and that was last year. That was not as smooth as it should have been. We had water heaters go out and had to replace two of them. But AHS could not get to us for a long amount of time, nothing reasonable, which to me, reasonable is within 48 hours. You can't go without hot water. That was big and traumatic, and very expensive. They supposed to reimburse us but they never did and we just dropped it because my mom had been in the hospital and I didn't have time, both physically and mentally, to deal with it.

I called American Home Shield like I normally do and told them that I had a leak underneath our house, and they referred me to a plumbing company. There was no access for the plumber to get to the leak. So, he had to come out the second time after there was access where he could get to it. I was amazed he was so good. I've never had anybody be so efficient in such a short time ever. I've been very satisfied with AHS since I retired in 2008.

My toilet was leaking. I submitted a claim online with AHS, paid the 100 bucks and waited for them to set me up with someone locally. The guy who came out was awesome. He made sure everything was good and he preset some stuff. I don't know what he did but it works perfectly and it's not leaking now. AHS has been very helpful for what I need.

I got American Home Shield because I had a friend that had a really good experience with them all and recommended them. I thought it would be a good idea to get. I had renovated my home and have lots of new appliances. I see a home warranty as insurance and I know what insurance covers. I'd rather pay a known $73 a month than, “Hey, I need an air conditioner for $6,000.” I'd rather know I have that fee and that I have that protection.

I had an issue with my air conditioner and it took them four weeks to get it fixed. The people they used sucked. AHS should find better vendors. Other than that, the other claims I've had have gone fine. The process is easy and I had very good experiences with the techs.

American Home Shield is always pretty nice and they listen. They gave me someone for my washer recently. I looked up the company and Dun & Bradstreet banned them and they had one star. So I called American Home Shield and said that I didn't want them. They said, “Okay. Let's look for who else does this in your area.” It was actually A&E, which is really Sears. But they ended up sending another company I never heard of. They told me that this American Platinum had gotten much better reviews.

Last year before I renewed, I lost 100 bucks because the air conditioner people never came back out and fixed it. It was for a fan. I went out of town when the people called me back to come and install it. I called them back after I came back into town from vacation, and I've never been able to get ahold of them. No one on the American Home Shield side can seem to ever get ahold of them either whenever they call, so everything got dropped. Sometimes, the smaller companies that American Home Shield tends to go with are trying to get their businesses off the ground and do this and they don't tend to always have their ducks in a row.

We've had a claim three or four times with American Home Shield and their contractors come when I call. I recently did a claim for the ice machine. The repairman was here for a couple of hours, and he fixed it. But that was the second time we had somebody for that same thing. The other one was a couple of months ago. The repairman said that he sealed it with something different and that it should last this time. Evidently, the first time, they didn't use that. It only lasted about six weeks.

The little thing that clips the dishwasher to close it was broken. I called American Home Shield. I spoke with someone and took a picture of a tag inside the dishwasher, and I sent it to them. A guy came. We looked at it and when he came back a week later, he brought the piece. He fixed it and now I have a dishwasher. He was great. He was friendly and knowledgeable and funny. I've been using AHS for years. They're awesome, so I'll continue to be a long-term customer.

I love American Home Shield. My wife and I had it years ago. I got it back the last year and I've already used it several times for plumbing, a dishwasher, a fan, and a couple of electrical issues. Ark-La-Flow Plumbing was great. The came out the next day, which I was not expecting, and took care of everything. They had me good to go within an hour.

I had a leak in the roof, and the repair people came out to fix it. I had to wait until it rained, and it started leaking again, so they came out again. I thought it was fixed. However, it's still leaking yet again and I have not called them a third time.

American Home Shield sent Main Line to fix a leak. They found wear and tear from the toilets for years. They categorize it as abuse. I told AHS, “Read the notes from the plumber.” They wouldn't read it in front of me. I got two plumbers. I first got a plumber because we had an issue with the toilet. They were gonna repair it. AHS sent another one and they said the same thing as the first one, but AHS still didn't want to pay the claim. I no longer work with them. I wouldn't recommend them to anybody, too.

Pop-A-Lock did a very good job of coming over and rekeying. They did what they had to do. I have an issue with American Home Shield because they tell you that something is covered, and then at the last minute, when they call in to the department that takes care of payment, then it's not. It happened with Pop-A-Lock, and then it happened again with Cactus Garage Door Openers. I want to file a formal complaint against American Home Shield.

I have nothing to say positive about American Home Shield. It has not been a very good experience at all. I've been a Home Shield customer for many years in multiple residences, but what they sell was not equivalent to what we got. Then, after you've paid your money to have someone come to the house to tell you that you're covered, then they send you an email telling you that you're not covered. So, it's a cycle of negativity. I don't trust them at all. In fact, I think they should be investigated. I'm not happy with how they handle things. I'm a pretty intelligent guy who's very fair and understands right and wrong. The way these guys do business is completely fraudulent. It's fraudulence to offer you something to join, and because you're an existing customer, they gave you a 10% discount, which is equivalent to $120 a year, which I've never received.

The heat wouldn’t kick on. I called American Home Shield and I had to wait a little bit. I couldn't understand the waiting. But Tommy D came out and fixed the problem. Tommy D went through everything thoroughly and double-checked. The tech found the problem was that the breaker was kicking off because of the furnace breaker had a short in it. He had to replace whatever items he had to replace on that. So far, American Home Shield has been good. I wasn't happy that they raised the rate, but I called them and they said they would discount it, which they did. I'm satisfied with them.

Service with them has been okay. There was a leak out of the faucet in the bathroom. Someone fixed it but it only worked for a day and then it started leaking again. I called back to say, “Hey, you know, it's still leaking.” The contractor told me to call back if it started leaking and I could get a recall. American Home Shield told me that they couldn't get in contact with the contractor, and he hadn't filled out a diagnosis form. So, they were waiting for him to fill that form out so that he could come back out. I haven't heard anything back. I called again and they told me that they still couldn't get in contact with the contractor and that if I gave it a week and if I haven't heard anything, they would elevate the problem to see if I could get somebody else.

My experience was wonderful. I called and requested service for a sump pump that was broken. The techs came, did a replacement and now, everything is working fine. American Home Shield is very good.

American Home Shield sent me an email stating that I get a free AC check. I went ahead and took the opportunity and had them to schedule the appointment. They responded quickly. A guy came out, went up in the attic, and checked the unit. I had a couple of other questions about some stuff and he checked that out as well. Then he went outside and checked the outside unit. Everything was good. He asked if I had any more questions. I told him no because he had given me the answers for the questions that I asked.