American Home Shield Reviews

American Home Shield could improve in the amount of time it takes them to get back to you for a claim. I've only filed two claims. One was approved within a week, and the other one took a month before they could approve it. The contractors that were hired were pretty professional though. They would call about an hour before they were coming out to make sure somebody was home, and they would get there at the time that they said they would be here. They were respectable, did exactly what they said they would do, and they took care of the claim professionally. American Home Shield could do a better job with having people answer the phone that you can understand. Most of my phone calls were with people that didn't speak very good English. You kept having to ask them to repeat themselves, and it just makes it really tough to ask questions or have your questions answered when you couldn't understand what they were saying.

The upstairs unit or vents were blowing hot air. It was set on 78 so it should have been cool. The fan outside wasn't turning so it wasn't cooling the air. The place I called said it would probably be 10 days and for me to call my home warranty as it could be done in two. I did and the repair people that came out replaced a capacitor. The unit is working great now.

The services that AHS offer are not comparable to some of the other home warranties out there. Because one, if you have a home that's older and you have issues, a lot of the other home warranty companies do not cover them. I love that AHS doesn't hold that against you. I'm a realtor broker, so I definitely will be referring my clients. AHS is a great company to go with and they're very reliable and dependable. Ambient Air also provided great service when they came out. The HVAC system needed to be serviced. The tech was very professional. Everything was running great.

We had two different leaks. One in the upstairs bathroom. I thought that it was coming from the showerhead. The tech noted that it was from the faucet in the bathtub. So, he replaced that. Then, in our bathroom in the basement, it was leaking out behind the wall into the storage area of the basement. I didn't know why. That bathroom is not used very often. But he also found that on the faucet for the tub, there was a piece that had worn. So, he replaced that. Submitting the claim for that to American Home Shield was fine. Because these were not like Oh-my-gosh-things-are-spilling-out issues and we have other bathrooms that could easily be used, it wasn't a big deal to get someone out here super speedily.

We were noticing a red light on the control panel of the AC of the house we bought two years ago. Service Max came and remedied the problem. The emergency heat mode had somehow been kicked on. A month later, the AC had the red light again. I put another work order through AHS and Service Max came back. At that point, our system was fried. Luckily, we had the original paperwork from the homeowners and the whole system was 15 years old. The techs tried to get it back up and going but it wasn't coming back on. They said I needed a whole new system.

The garbage disposal wasn’t working and the contractor used a vacuum to suck out whatever it was that jammed it and that got things back to normal. American Home Shield did a good job.

American Home Shield quickly responds back when we submit a claim. The companies that have come out on the claims have been great companies. We've had pipe problems or water leak, we had an air conditioning compressor go out, and then a dishwasher that ended up not being able to be repaired, so they replaced it. The entire experience went just as we would like it to go. American Home Shield is the best homeowner's investment.

My disposal had something in it that I couldn't get out. It was good when I submitted the claim. It was an easy process. It would be nice if once you're putting in your issue, you could select a vendor that you like. But that probably wouldn't work in my area since it's small. The vendor rescheduled. Their people had COVID. The second time, the tech called when he was ready to go while we were all at work. We just got the disposal fixed last week. But it was good when they got there.

I had a stopped-up drain in the sink and then, when you turn the hot water on, it was a trickle. The contractor went around and started checking other things and said that they couldn’t do anything until they address this other issue. It seemed like they were trying to get more out of the deal. I talked to my brother who’s a master plumber and he said that the work I need to be done needs to be done but the way that the contractor went about it was wrong. So, now it's going to cost me an extra $1,000 and I'm still waiting on them. They're supposed to be here now. It has been a long process and I’m not happy with the company that American Home Shield contacted to do the service. But I've had different issues with AC and appliances and the people that AHS has sent out for those issues have been dealt with and remedied or repaired in a timely manner.

The service is pretty good. We just have a recurring problem with the air conditioning. We're getting a leak from our ceiling and the contractor is gonna come back out today.

The AC was blowing hot air and the tech fixed it. It was apparently a weird issue that the guy had never seen before. He might have been there three hours because he had to troubleshoot it. It ended up being the wiring switch that's behind the thermostat, which was not a part that people carry so they replaced the whole thermostat. American Home Shield was nice to have. It came with the new house I bought.

I’ve utilized American Home Shield twice in the last couple of months for my plumbing. They said that the pipe burst. They let me know that the way the pipe was, it was probably that time, and they had to replace it. The floor got a little damaged, but I didn’t report that through. Then, another company came in and replastered the walls. They worked with my schedule because the first time I had to have it done, I was out of town. We had to wait another week, and we had to wait for the wall to dry, and they did that. Overall, American Home Shield is timely and gets the work done. People should get it because they really do a good job. I'm glad I have it.

American Home Shield is a good insurance to have on your home in case something breaks down. Most of the time, I go online when submitting claims and that's easier than calling in. Their contractors are very professional. For a claim I had, a tech diagnosed the problem right away. He was on time and efficient. I appreciate that. American Home Shield has been doing good.

Updated on 08/05/2021: Update from my July review of AHS. Dec 2019 AHS tech came out to replace the lower heat element in my hot water heater. AHS replaced the until not long before this, so it was "brand new." Yesterday we had no hot water again. My contractor came out today, and reported the following:

When our unit wasn’t coming on, I had to get in touch with the company, and then I had to wait. It took a couple of days, but Graves did good when they finally got here. The guy went right in, found the problem, and fixed it. It’s been a good experience so far.

The initial repairman was a very kind man, but I had to wait two weeks after he came out and said that the unit couldn't be fixed. I called American Home Shield to say, "What is the status? I haven't heard anything." They said, "Well, he just turned the claim in today." That was a little disheartening, but everything from American Home Shield was easy. Everybody was kind and they completed everything within 10 minutes on the phone. I haven't received the tech yet, but I expect that won't be an issue. This home warranty company has a brilliant process and I've already recommended them.

I've had several home warranty companies and AHS is better than most. Their coverage seems to be very clear and so I know when it's an issue and I can call them. But sometimes they find contractors that are not as mainstream and sometimes, those contractors are not what I want in my home.

I needed a new pipe for my garbage disposal. I did a claim with American Home Shield and the people that came out got the job done quickly. Everything was fine. Our home warranty has been reliable in case of emergencies. It's been helpful for appliances breaking down.

We've been having trouble with our air conditioning unit and there was a young kid that come out. He had been out of school for about two months and he worked on it. He tried out a part and he left, but it wasn't fixed. So we called him back the next day. He tried out another part, did something else, and left. Then an hour later, the AC wasn't doing anything. What happened was that he had gotten the wires crossed and instead of pulling air in from the sides and going out the top of the unit, it was doing just the opposite. So he came back out, switched the wires, and left again. But the unit still wasn't fixed and he didn't even check to see if it was blowing cold air when he left.

When I first had American Home Shield, I was somewhat a little disappointed because at the time, I had an older air conditioning unit and the repairman who came out wasn't able to repair it. I wasn't pleased with his service. After I couldn't get the necessary service I needed, I cancelled. But I just recently picked it back up. I still have to call in the claim, but I've had better service with the serviceman who I'm using now, who will be coming out now to service my repairs. I'm still waiting on one more part for my dryer. He tried everything to fix it. Now, he's going to try to get LG specialists to work on it to come up and see what the problem is because it's still not drying properly.

The AC is not working and it's been three days since I last called American Home Shield and put the order in. In the past, they used to take the payment once the guy comes out. Now, they take it before that and I didn't like it at all. They took two payments and I'm still waiting on the HVAC person to call me. I still haven't got a response yet or spoken to anyone.

I really liked that American Home Shield's contractors call me right away. They call me that same day I do a claim or the next morning. I had some electrical work done and the tech from JD Garage Door was excellent. He assessed, took pictures and said, “This doesn't work anymore.” It took a little longer to come in and install the garage door, but that didn't matter to me because he was able to assess the problem and just tell me, “Hey, I will call you when we have availability to come over.” It wasn't necessary for me to put the car in the garage, so it wasn’t critical for me. It’s a good neighborhood. When the tech got his material, then he called me but I was out of town at the time. So, we rescheduled. He was going to be back in about a week, and he was pretty timely on that but I wasn't available.

I like that with AHS, I don't have to worry about trying to find somebody reputable, since I'm new to the city. It was easy submitting a claim with them. My outlet supposedly wasn't working recently and come to find out, there was a light switch that someone turned off that I never used. So, they needed to check it.

The tech that rekeyed the doors was a great guy. He did a good job and he got it done quickly. AHS is a great company to work with.

I had two services recently done through American Home Shield. They knocked the air conditioner out of the park. The dishwasher was kind of a bust. The air conditioner and dishwasher both went kaput the same time. I got online, ordered an air conditioner repair guy and he came the next day. He was super. The company was super. The guy who came fixed it super fast. I could not improve one thing about the air conditioner repair. That was amazing.

I’ve had American Home Shield for six years. I come in and file a ticket online. And usually, I hear back within a couple of hours. A couple of years ago, there were spotty issues where suddenly, I was unable to get help in a timely manner. But the last couple of years have been good. I know the prices have gone up a bit, but that's normal. I have a contract that says that all of my appliances, electrical and plumbing in the house, would be covered by the insurance. And AHS has always kept to those expectations. We’ve had some faucets that were misbehaving. The contractor resolved the problem fully and timely. I've been happy. Go for it.

The tech found what the problems were with the AC and corrected it. I have already told my daughter about American Home Shield and they have it too. It's a good value. It's like insurance where you're protected.

I called AHS and told them that I had an issue with my unit. They asked me for my $100 to do my service request and I paid that. They told me the name of the company. They also gave me a phone number to call them myself to make sure that they were coming. I touched bases with the company. The lady told me on the phone that she would call me back and let me know exactly what date they were coming out. Four days later, they called me back and told me what day and time that they would be there. Then, the day of, they called me two hours prior to the time that the tech was supposed to be in there and told me that he was coming early, was I at home. I was an hour and a half away. So, I had to get my son to come out of school just to get there so he could open the door for him.

I had American Home Shield in my home in Panama City, Florida. When I had a problem or two there, they were Johnny-on-the-spot. But I had a different warranty here and it didn't have technicians in this area. We had a problem with our heating about two years ago and since they don't have any people, I went back to American Home Shield because I knew they have technicians here.

A tech from Service Max Heating & Air Conditioning came out for the AC. He said the issue was the concentrator on the outside unit. He found a part in town and was able to repair the AC on that same day.

For three years now, I have had similar problems in the summer since I lived here. I have a split unit and the upstairs doesn't keep cool when it gets above 85 degrees outside. It can't keep up. Each of the three years, I called American Home Shield and they called Myers for the job. They found solutions each year. The first time, there was some sort of overflowing water up in the attic with the unit. It was dripping down through the ceiling. Myers always dealt with it but it's not fixed. It's a different sort of problem every year.

The people that came out for my AC claim did absolutely a great job and got a great response. They put in a claim for a new air conditioning unit. But that's the only thing, I haven't heard anything whether that was approved or not. But I was happy with everything. My son highly recommended AHS. So I went ahead and took it out. I was glad I did. I was worried that it was going to be a runaround type deal like sometimes that stuff is, but it was quick. We didn't have to go without an air conditioner too long.

The blades of my central air unit broke off. When the repair company came out, they first estimated the problem. They thought they had the part, but they didn’t, so they ordered it. When the part came in, they called me back and scheduled for me to confirm to install it. They kept in touch with me. Overall, AHS is worth it. It was a good experience. Hope my other experiences would be the same as the one I had.

The element that's in the oven that heats it up had totally broke which I didn't even notice till the technician got here. That was why the oven didn't work. The door wasn't closing tightly too. It was always open a little bit while the oven was on. He changed the brackets on the side and there's a ring that goes around the door to help it stay closed. He did a phenomenal job. I had an emergency that day that he was supposed to come. I had to go to the hospital and left a note at the door. He did come by while I was gone but he called later that late afternoon and said, “I'm in the area. I could come back and fix your stove." It was kind of his after hours and he still came.

Most of my AC claim was covered through American Home Shield. But, I had to pay the deductible for the Freon. They had to order the replacement so the process took a couple of weeks. The warranty is a big benefit because I could have been out of pocket for the whole lot. So I saved a whole lot of money.

I called in for the kitchen appliances and the washer. AHS had me explain things, take pictures, and then created a work order. They sent out a technician and he fixed what he could fix. He knew what he was doing and I didn't have to answer a lot of questions. The other stuff that no longer has parts available or couldn't be fixed was cashed out. It's just hard finding the replacement appliances because a lot of people are on backorder with stuff. I have other repairs. I just haven't made a claim for them yet. With AHS, I can call someone to help me because I'm a single mom and I don't know how to fix these things.

The first time I filed a claim, I did it online and the process was seamless. The tech came, resolved my issues within a timely manner and answered all my concerns. Everything went well. American Home Shield gave all the support and they were very professional. I would highly recommend them.

The new way American Home Shield does it is amazing. The tech came, had the part, got it fixed. I didn't have to wait three or four weeks. I really like him. Before, he had to order a part, but it was amazing this time. Sometimes I get people who can't speak English good. Other than that, I've already told a lot of people about AHS and they have already got them.

My microwave stopped working, and when I would open the door, it was hot to touch and it was humming. When I set the appointment, I paid the $100 co-payment. Usually, the contractors do a service call, but this one was just virtual. We did a video appointment and I described what was happening and they took pictures of everything via the phone and the model numbers. It's an oven and microwave combo. I turned the power on for them so they could hear it and I turned the power back off. When the repair guy came out, he pulled it all apart, replaced a solenoid, and put it back together. He tested it with water to see if it would make the water hot, and it wasn't working. He pulled it apart again and tested some other stuff. The magnetron had to be replaced.

Being able to file the claim on the internet and not have to talk to anybody was painless. It works good and I’m pleased. The techs have been great and they explained what they were doing. I have no complaints at all. I had a leak under the sink and American Home Shield sent a plumber out. He fixed the issue with no problems. I've been totally pleased with AHS and I recommended them to my daughter because she is in the process of buying a house. I also recommended them to a neighbor who just bought a house next door.

The best thing about having AHS is it's nice to be able not to have to worry about big-time expenses. They also did fine every time I use them. I recommended them to my neighbor.

Our air conditioner unit went out and the techs fixed it. They were in and out and we were happy. American Home Shield was on top of it and took care of us.

I just love AHS. Everything I've done through them has been handled really quickly. All the providers that have been sent out have been extremely professional, friendly and gotten the work done, and got it done quickly, which is nice. The faucet broke recently and I called AHS. Told them what was wrong, and then I got a call 10 minutes later from the company. They came and looked at it but we were not able to fix it on the spot because they had to get a replacement. So they're coming to fix it the rest of the way tomorrow.

American Home Shield was responsive and very helpful. They made it easy through the website to request service and they came out right away and addressed the issue. The plumber was on time in terms of when he said he would be there, and he was quick in fixing the issue. He also did a good job of explaining what he was doing while he was fixing it, which was nice. I'm pleased with my first experience.

Submitting the service request is fine because I can go online and do it. It works great. The contractor that came for the AC was quick. They showed me everything that needed to be done. They came back in a timely manner and fixed it quick. The AC work was great. I'm totally pleased with it. But I got a refrigerator claim that was put in on May 15th that has not been fixed yet. It is entirely too slow. There was a part ordered but it ended up being the wrong part. The icemaker has to be replaced. When I called back AHS, they were answering the phones at first, but then they wouldn't answer the phone. I kept leaving messages. One time, I held on the phone for almost 20 minutes. So that was a horrible, horrible experience, and I'm still going through it.

I had a leaky seal with the toilet and Barker Services was very quick. The tech found the problem right away. I had a difficulty with the dishwasher one time, but that was during the COVID time. I had a lot of trouble getting a hold of somebody for the replacement of it. But with the toilet issue, it was handled right away.

I love American Home Shield’s service. Putting in a claim online is very easy and they're prompt with getting in touch afterwards and calling and setting up the appointment. The contractors have been nice and knowledgeable, and they get it done. Honesty Mechanical came out for my AC because the unit outside quit working. It was the second time it has happened. The first time, they replaced the motor and this time, he said it was a bad contactor. So, he replaced it. He must have been in and out of there in less than an hour. We also used AHS when I had a water line break over the winter. We had a plumber come out and fix that. There was another time when the AC quit working and the tech came out and took care of that. There was also a time where we had something wrong with the refrigerator and the tech came and checked it out. I would recommend AHS and I would let people know my experiences and the convenience of having it.

I'm trying to get a problem solved now through American Home Shield. They’re trying to give me a replacement for my refrigerator. They got it fixed when they’re working on it. The compressor went out. The tech who came was a female and she was wonderful. She did really good. I just call American Home Shield on the telephone when submitting a claim. The people are very polite and very professional. My expectations are getting met, and I have already recommended them.

A contractor came out and found the leak. They were going to replace the water heater that day and got it done.

The first time my AC was out, American Home Shield sent somebody out and they said they fixed it. The same day, it went back out. I called AHS last Thursday, and they said due to the holiday, they weren't able to get anybody out until the following Monday, which is five days later. Here we are Friday and I have not been able to get any answers from them in regards to if they're going to replace my AC. I have two small children and my house is 110 degrees. I had to stay in a hotel two nights in a row because it's so hot and they're not able to cover it. That's expense out of my pocket.

I didn't like it when AHS changed to online submissions, but now I really liked it. Because I've had a couple of instances with the stove when it's been over the weekend, and with COVID, I can't get anybody to pick up the phone. So when I file online, they take the information and then electronically, they assign a contractor right away. I also liked it better when they didn't take the deductible till the service was done. But it's okay. I've had a couple of things where something started working again and then all I had to do was reverse the claims and I got my deductible back. All my neighbors have AHS because I've recommended it and family members too and they are very happy with American Home Shield as well. However, I have a son and a daughter-in-law in the Amarillo, Texas area and they can't get good contractors where they live. But I have a huge advantage here 'cause we have excellent contractors in the area.

My heating-cooling unit wasn't working well so I put in the claim online to American Home Shield and got a response from them quickly. The heating and air conditioning company responded very quickly and was very professional. We've had them out every year for the last three years for the same thing. I would love it if we could have that entire unit replaced but I also understand how the home warranty works and that they always try to fix before they replace. The rep, Shane, fixed it that day. He came and recharged the unit and did his best to put in a sealer so that maybe we'll have a couple of years of it working well before I have to call him back. Shane is great, very helpful and nice. American Home Shield is a little bit spendy. If the deductible was $75, that would be perfect. But for what it is, I understood it before I got into it.

I was pleased with my experience on both claims I put in to American Home Shield. One was to get my air conditioner unit checked. I didn't think it was blowing out air like it should have. The other claim was for my garage motor. It was something with the gears in the motor box. AHS set up everything for the claims. Then I got follow-up calls from the service guy that was coming out to service the air as well as the garage. One had sent me a picture of what he looked like before he got to my home. They assessed everything and told me what they had to do. After they were done, they went over everything. I was pleased. They were very professional. They got the problems resolved the same day they were here. That was my first time ever using American Home Shield's service and I was impressed. Having them will save a lot of money in the long run.

My washer was making a grinding noise during the rinse cycle. The claim process was very simple. I did it online and it took me five minutes to submit the claim. The tech from Butler's called me before he came to get the information. He told me over the phone what he thought the issue was and once he got here, the pump had gone out like he said. He was here about 45 minutes and the issue was resolved. The one thing I did notice this time that I haven't noticed before when I used AHS is that they chose a local person in the same area that I live. Normally, they would choose someone 50 to 60 miles away. So it was great that they chose a local person this time.

On my most recent claim to American Home Shield, the service guy came on time. He found exactly what the problem was, fixed it, and that was the end of that. I couldn't ask for anything better. Every everything was A-plus. I'd tell other how AHS works and how convenient they are. I'd recommend them to give AHS a call and get signed on.

On 6/6, I called for service and American Home Shield gave me the name of Acclimate Air. And 6/6 to 6/10, Acclimate ACC never called me back, returned my calls or anything. And my air conditioning was only blowing hot air. It was 108 degrees here for a month. It still is over 100. A couple of times, AHS referred providers that were terrible. So, I always let them know this Acclimate Air was terrible. You can't find a physical address for them. And they never returned a call. AHS needs to get rid of them.

I filed a claim for the dryer on a Sunday and on Tuesday, the tech was here. The push button wasn't working and he fixed it. I had a different issue before with my fridge that took a little bit longer. The contractor could not fix it and I had to get a new one. AHS gave me the money back to buy a new fridge and the reimbursement took a little bit long.

There was water all over my floor and at first, I thought it was my air conditioner because sometimes if you don't use your air for a period of time, it gets clogged up. So, I called American Home Shield and made an appointment for my air. The techs came out. They did the work, cleaned my unit and all, and that evening, water was still coming from somewhere. I called American Home Shield back and said, "Look, this guy didn't complete the job because my floor still got water." They sent a guy from another company, and when he was checking out the air, I happened to look down by my water heater and that was when I saw where the water is. I said, "Oh, my god. The water is coming from here." So, he looked at it. He said, "This thing is old. This is no good." I said, "Well, let me call American Home Shield and have them send someone out to look at my water heater."

My fridge broke down and it wasn't cooling. There was some part that was cold and some part that was warm. I called American Home Shield and filed a claim. Astro Appliance came in and worked on the fridge. The technician was very professional and he made the appropriate diagnosis. It’s been over a week and my fridge is really working well. It’s producing ice. They did a good job.

The technician was was out there the same day I called for the air conditioner and had it fixed by the very next day. He taught me a few things I didn't know. There were a couple of other things I got to get fixed, but nothing he could have done with that particular claim.

My smart doorbell wasn't actually ringing the doorbell. A tech came and replaced it with a new one. The doorbell is working again. That claim went really quickly and easily. So far, my experience with American Home Shield has been really good. I like the ease of scheduling somebody to come out and look at something.

My AC was not working. The tech said he fixed it. The air is coming out. But he didn't stay enough to make sure it's working well. So I realized after, "Okay. Maybe we'll give it some time." But it's not cooling. So there is air coming out, but it's not cool air. I called him back and I didn't get an answer. So I called back American Home Shield to dispatch him back because the work was not done properly, but he probably didn't know that it needed something in addition to what he did. He came back yesterday, and he said he wasn't sure what it was. So, he's gonna call Carrier and let us know. That's the last I heard from him. AHS was friendly and available. But I would have liked this to happen faster. It's a longer wait time than expected. I'd rather bring the person I know to fix it and fix it properly from the beginning. I know AHS has tried their best, but it's a hassle at this point.

I paid thousands of dollars to American Home Shield for their home warranty. The first time I needed it they couldn't repair my dishwasher because the parts were backordered. I still haven't heard back on whether they will refund me for the new dishwasher I had to buy with my own money. I spent days on the phone with them trying to figure this out and it's been over two months since we had a working dishwasher. Avoid AHS, they will only take your money and you will get nothing for it!

The guy from ID Mechanical came for the air conditioner that wasn't working. I put in a request to American Home Shield on their website, and it was very easy. Once I hit submit, I immediately received the email that said that they would let me know who would be the contractor assigned to me. Then, a few minutes later, I got the email of who was assigned to me. But that person never called, so I had to reach out to that person. That was where the drop off was, but I don’t think it was American Home Shield's fault. The first contractor they sent out here didn’t know what was wrong with it. So, we had to do a second request, which is why they dispatched the ID guy. He worked with my husband. Eventually we got the AC fixed. He had to make about four trips back and forth here, and the hubby never complained. So, the ID guy did real good. He put some antifreeze and he double-checked to see if it needed some kind of pipe.

I have some issues with American Home Shield. When I've placed something in or I had a recall on an order that was placed, nobody ever calls me back. I do the calling. I had an issue with my refrigerator icemaker. It worked for a while and then it started doing the same thing again. When I called American Home Shield to do a recall, it was, "Okay. We'll try to get the contractor back out." The contractor called me and said that he was coming, but he never showed up. I contacted American Home Shield back to let them know that he never came and they kept trying to contact him. I called and asked what was going on 'cause it was a month after that. They said they couldn't get him. He was not responding. I said, "Well, just get another contractor." "Well, no. I have to have it escalated."

They have a quick response. I made a call about my garage and within a day or two, it was taken care of. Also, I made an inquiry about something I wanted done on my washer and dryer and the next day, I got a call back and a follow-up.

We’re very happy with AHS. We were impressed. They work quite well. We had a claim for a whirlpool tub. It turned out that there's no access point to the whirlpool tub in our bathroom, so it's not repairable. But that wasn't a big deal. We don't have to have whirlpool tubs, we just thought we would see if we could get it fixed. There was another issue with toilet plumbing. The plumber came, he fixed it and everything worked. He just had to replace one of the valves. Our pool heater wasn't working recently. We submitted the claim, and then we waited three days. Then we called the company, and then they scheduled it a few days later. They came for the first visit to figure out what was wrong, and then they discovered they need to replace a few parts. They ordered those parts and they’re coming on Monday.

I'm probably not going to renew my contract with AHS. It's something that I really haven't used the entire year. And the one instance that I did use it, Neely Brothers came in, did a repair, but I've got them scheduled to come back again and do a follow-up. They didn't get it right the first time. But they were polite and clean. The tech removed the old part from the toilet tank and put in a new part. On the first day, it seemed to be okay. But now, when I go in and I listen, I can still hear the water running, which makes me think that the replacement is faulty. But if they had come and replaced it and I had no problems afterward, I probably still wouldn't be renewing AHS because I haven't had any issues for the entire year. It was the only one time that I ever phoned in a need for a service.

The service we used was good and timely. They diagnosed that the control panel on our dishwasher was defective and they fixed the problem. They tested it afterwards by running a cycle. We sold the home and I trust the dishwasher works for the new owners. I kept the Home Shield warranty as an offering to them and I'm paying for it for 12 months. I'm also getting one here in the house I just moved into in Florida. Everything is good.

The AC goes into phases of not cooling as well. It appeared to be doing fine when the tech came here. He was very professional, thorough and polite to me. He said, “At this time, be patient. Keep an eye on it. Let us know.” That was all we could do at this point. Home, auto, computer are major warranties you need. Things happen. I would suggest to anyone you need a home warranty. I believe in them.

Someone came out on February 16th to fix my microwave. I was told the parts would be there in a few days then the company said they needed to order the parts. Months went by and at the end of March and April, they said the parts were lost or damaged. I asked to speak to supervisors with American Home Shield but there was never one and never an email. They said they were going to reorder the parts. They did and the appointment was rescheduled for June. But the parts came damaged again.

My air conditioner was out for three weeks, but the contractor was able to fix the problem. My problem is trying to get my refrigerator fixed through American Home Shield. It's been nothing but a nightmare. My refrigerator broke the same time my air conditioner broke. When you try to talk to American Home Shield, you get a foreign call center. One of the people I called was a gentleman with a super thick accent, which was okay. I was trying very hard to understand him, but he had five dogs barking in the background. I asked him if he has some dogs and he said yes and that he was working at his neighbor's house. He told me his internet went down and that they were working from home. I ended up having to hang up on him. I couldn't understand a word he was saying plus the dogs. I hung up and then called back.

I don't worry about anything that might go wrong as I have this warranty. I have one place to call to get it taken care of. When I needed the locks to be rekeyed, Realty Rekey came out and took care of business.

The microwave has died and Affordable Appliance Repair ordered a new one for me. They're just waiting for it to come in and then they'll be installing it. It was simple to do the claim to American Home Shield. It's easier to do it online and then they just get back to me. Trying to get through to anybody on phones these days is impossible.

We just moved in a new home and needed our locks changed. I went online on the website to request service and I was given the contractor's address, phone number, and when they were coming. The tech that came out was friendly. Everything was good. I've put in two claims with AHS so far and it seems easy when I called them. The reps were easy to work with and very helpful. So far, everything has been great.

The repair people were very professional and knowledgeable about what they were doing. They thoroughly checked everything and took their time to ensure everything was working properly. Overall, it was an excellent company. With the way everything went recently, I would definitely, highly recommend American Home Shield.

The techs from Tropical Pool Services & Renovations were fantastic. Very prompt in replying and letting me know that I was scheduled. They were very professional and they were quick to take care of the problem. I'm really satisfied with AHS. This is my second year in and I will be keeping them. I really didn't believe in warranties before, but somebody said, “You got a big house, a lot of stuff.” I said, “Yeah.” So, we did it. It gives me peace of mind that if something goes wrong, that I have a warranty.

My blower motor and my condenser went out in the attic, and Cool Line did a great job. The repair guy came in and diagnosed it. He gave me a call, let me know what was going on and went right to work. Everything went well. He verified my other blower motor was okay to make sure and he handed me my receipt and left. So, he did an outstanding job. American Home Shield is a great thing to have. Once you have it, file your paperwork or you can remember to get it. Because I file so infrequently, sometimes it takes me a little longer to figure out where the stuff is. An app that you can load on your phone would make it easier to store that and if they did, maybe I need to get on that. If they don’t, an app would be great for signing in the file claims.

The process with my recent claim with AHS went well. I communicated what my needs were and they were able to get a contractor out. The techs were professional and they were able to immediately diagnose the problem and fix the problem. I would recommend others to get AHS so that they have coverage if they need it.

I was able to get the house rekeyed the day that I closed on it. The only thing that I'm concerned about on that house are it's got an old AC unit and stuff like that. And I just wanted to make sure that if something goes wrong in the first year or so while I'm a little cash poor after making the transaction, that I can handle that. I called American Home Shield and said, “Hey, I see that you guys will rekey the house. Can we do that?” And they took care of everything. And then they scheduled it. The tech just pinged me when he was getting close. Super good job, friendly dude. Changed out the tumblers. He moved the plates a bit around so that I don't have to pull hard or push down the door to get the lock to click. He was very thorough so I appreciated it.

American Home Shield’s service is very iffy. They have a long hold time when you call them on the phone. This time, the techs came very quickly for the refrigerator. But sometimes, it could take a long time for them to come to do work. The premium is high, too. Then, whenever you call them, it's $100 for someone to come out. Now, apparently, they're giving me a new refrigerator. It was supposed to be delivered today as what I was told. Then, when I called the delivery service to follow up about it, they had no idea who I was. They couldn't find me by name, record, or the confirmation number that I was given. I did some research. It turns out they don't have it in the system until they receive the actual product that's going to be delivered to you. When I called the American Home Shield back, trying to figure everything with that, they told me, “Yeah, that's true.”

AHS is very good at getting back to you. Anytime we've called, they've given us the name of the company and they set up the appointment. We were without an air conditioner recently and it was the hottest it has been. The tech came out, he knew exactly what it was and fixed it. Although I wish we could have had somebody that could have come out sooner because they gave us somebody that was closed on the weekend. But other than that, AHS has very good service. They were also very polite.

The air conditioning was running but not cooling. The man who came assessed the problem and fixed it. He put in a new starter for the compressor. The AC is perfect right now and I hope it stays that way. He was very professional, nice and businesslike.

I made a claim with American Home and as far as their contractor assessing the situation and having the materials required to fix the problem, they were great. The technician was well informed and knew how to perform his job. Time is always of the essence. The quicker, the better. It could have been because of the high call time for people taking care of air conditioners, but it took them a couple of days to get back to me as to when they could come and finish the job.

American Home Shield has been good to me. I got a question about this bill though because I ended up paying twice when I should have only had to pay once. The tech had already been out to put the valve on the gas thing and I didn't know that he was the one who was supposed to do the shut-off valve for the stove. So, the stove and the gas shut-off valves should have been done at the same time. Still, people should get a home warranty because it comes in handy as something is always going on with the appliances. If it wasn’t for American Home Shield, I would be out of pocket a lot of money.

We had a leak in the bathroom faucet. It was relatively easy this time to put the claim in to American Home Shield. The tech who came was very professional. He listened and explained stuff to us. I was really satisfied with him. This is his second time coming out for different leaks, and he worked efficiently. He worked fast, cleaned up after himself, and he was very amenable and very professional.

I told American Home Shield that the provider that we ended up going with is more of a local provider, and they've done service for me before, but AHS insisted on going with someone closer to the vacation home down in Rockport. That didn't go so well. The people down there misdiagnosed the deal. We had to go through three service providers before we finally got the one that we needed. They got down there and got the issue fixed. The provider that I used work for American Home Shield and I'd like to be able to do that in the future, knowing that it's someone that's reputable and gonna get it done. I've had some issues with American Home Shield of late on trying to get stuff done. The providers seemed to be a long distance away from where I am, but I’d still recommend the product.

AHS could be better. But for the most part, I like their service. They’ve come out and fixed things when I've called about them and gotten stuff done. But they assign whoever's going to do the work and some places don't have a good response time. Then, you have to call back to American Shield and have American Home Shield step in and do something. A couple of people, especially the plumbing people, when we had them come by, we had to call to see if they were going to schedule the appointment. We had to wait for until the work is assigned and even when the techs were coming, some of them had voicemail and they didn't have good contact numbers where you could call them. So I've had to call back to American Home Shield.

We had a prior company come out. We've had some issues stating that we needed work done that I don't necessarily think that was needed. We were receiving conflicting information from the company. So, K & W Heating and Air came out. The tech was very patient. Because I was really frustrated about where I was at, given what had happened with the other company. He walked through everything that I had questions written down and looked at the units outside and upstairs. It really was a good experience. I was really happy that he came.

I filed my claim online to American Home Shield, they gave me an expectation, what happened was exactly what they outlined, and they got my dryer fixed within an hour. It was a good deal. We're definitely going to be using American Home Shield for this property and our next property as well.

More than anything, there are monetary benefits to having a warranty. If something breaks, AHS is good about coming out and fixing it. My AC was going out and the repair company put in some Freon with some dye in it. They thought that was gonna solve it, but it didn't. They still have to come back out.

When I would open the door to the dryer, it wouldn't stop spinning. Richard's Appliance Repair came and I told them the problem. They said it was the clicker and they had one in their truck. They got it, came back, replaced it, and tested the dryer before they left. They had their masks on and those little booties on their feet so they wouldn't track in mud. Overall, American Home Shield is excellent. I would tell others to join.

The vendors are very professional. They come and ask what the problem is and look for it. Because I'm older, I do sometimes get the attitude that, “You're just an old lady and you don't know what you're talking about.” They don't say that. With my most recent appliance issue, the tech turned on the machine. The leak was a little hard to find because it wasn't obvious. It wasn't the plumbing. He had ran the dishwasher for about 15 minutes and no leaks showed up.

The freezer was making a humming sound and we noticed some ice particles that needed to be defrosted. We wanted to make sure that was all that was the issue so I called in a claim for someone to come out and check it out to make sure the motor wasn't going bad. The process was pretty easy and it was voice automated. But I wish I had known that American Home Shield was 24/7 because I waited till Monday morning. We discovered the problem on Sunday evening.

Recently, I had a bad receptacle and there was a switch with it. My garbage disposal wouldn't work without it because it's connected. I put in a request through the online platform and it seemed a little faster. Everything was great, and the electric guy was fast and very good. I would recommend American Home Shield. Their service has really saved me a lot of money and repairs over the years that I've had it. There are also things that AHS is improving on, so they're getting better with the service part of it. I've had some issues in the past with a few things, but it's the contractors more so than American Home Shield's issues. Currently, I have a plumbing one out and I haven't heard from them yet, but I'm going to reach out to them today.

Our AC was not kicking on, so I called American Home Shield and they put me through to Lemanski. It is a horrible company. I couldn't get ahold of them. I left two messages and they never called me the next day. Home Shield tried calling them the next day as well. They were a royal pain in the butt. I then got Family Heating and they talked to me all the way through. There was an electronic part blown on my unit, so they replaced it. They even hooked up a thermostat for me. On top of that, they went outside and cleaned my AC compressor. There was a part on it that was blown so they fixed that too.

A contractor came out two times. The first time, they said it was something fixable so they fixed it. But the unit was not working so we called them back. They said a part was something they had to replace and I had to pay for the replacement part. It was about a couple $100. They were giving me a whole different story all the time and I don't know which one is right, which one is wrong. I ended up having to pay out of my pocket. I thought it was all covered but American Home Shield only covers certain amount.

All of the technicians that have come out were great. My problem is trying to reach American Home Shield. They have commissioned with a company in the Philippines, and there are some language challenges, not in terms of the words but comprehension. When I first called in, I was on the call with the person for an hour and 45 minutes to request service. He kept apologizing, and saying, “Can you hold on?” Then he would check with somebody and then come back. It was absolutely awful. I finally had to ask for a supervisor or managers available that I can talk to. I said, “Is there somebody else that I can talk to?” I asked the supervisor, “Is there somebody in the United States that I can talk to with American Home Shield?” She said, “We have no contact with them.” That is totally unacceptable. When they put in the order, as it turned out, it wasn’t right.

The claim submission process can be a little difficult sometimes. Sometimes you have to have a nice extra cup of patience. It takes a while to get through quite a bit. I had a big problem last year, I put two issues on one claim and AHS got it all screwed up. It took all summer to get it fixed. That was a bad situation so that was quite frustrating. They need to get a system or something that their customers can get through faster on. We're already having problems with whatever we need fixing. Just the whole communication process could use improvement, whether it be getting more people or more lines to get through to their company or just better communication, especially when there's a situation going on that's taking a while to get fixed. They don't really do follow-up calls too well.

Everything went fine with our recent claim experience. The one thing that was bad about it is that the tech missed his window by two hours and he didn't call. Other than the communication and the timeliness, the work was fine. He figured out the issue and fixed it right away.

I super love American Home Shield. It's been super helpful for us on multiple occasions now. When our garage door opener busted, we had a very nice gentleman that came out and fixed it up for us. Before I submitted this claim, I called AHS first to make sure that it would be covered. But the claims process has always been super easy. AHS will call really quickly to see what the situation is, and then set the time to come. The longest that we had to wait for a contractor to come out was two days. Everything has really been fantastic.

It's easy to submit a claim. And American Home Shield is usually quick about getting somebody out there to fix the issue. The techs were friendly and got the job done quickly.

AHS sent another company that they were contracted with and they didn’t do anything. They came after 9:30 at night and there were no markings on their car to identify themselves. It just so happened that a lady out of Augusta called me and said the contractor would be there but when they showed up, I didn’t know. They came in and were not professional at all. They took something out of my dishwasher and said they would be back to call me when the part came in but I never heard from them. I waited and waited. They didn’t even suction the water out of my dishwasher.

One of the air conditioners was leaking from the central unit in my basement, leaking water into the overflow pan at the bottom and cutting off the float switch. A tech came out to address that. He diagnosed the problem within 10 minutes and had the parts on his truck. Within 45 minutes, I was up and running.

Suffolk Appliance Parts had been out for our washer four times. They had to order a piece and then it didn't work. They also had to come when it didn't pump out. They fixed a little something on the side, then it worked for them. But then when we washed clothes, it didn't pump again. We had to take the clothes out, wring them out, and hang them on the line without being washed.

AHS has been beneficial. Recently, when Fazio Sewer & Plumbing came out right away, they fixed the problem on the first visit. The price went up my second year by 40%, though. When AHS renewed it, it went up from $40 something a month to $70. But we kept it, it was just a big price increase.

I had an issue with the garage door opener. Someone came out and it was a fantastic experience. The guy didn't take very long and the improvement after the repair is outstanding. I punched a button the other day and I thought it wasn't doing anything. The garage door was so quiet. I'm a happy camper with American Home Shield. I'd tell others that the home warranty is worth it and to get it unless they are buying new construction. I would also advise that if they have something that's going wrong, they should read the fine print of what is not covered. There are some things that I would think would be covered that aren't.

The people from AHS that I speak with are very nice. I'm just having a terrible time getting a contractor out here. It's been over a week and I have a water leak. I have talked to six people from AHS and I know they're doing their best, they're very helpful, but I keep getting a promise that I'm going to hear something in 24 hours and it's expedited. The first plumber came out and he said, “We have to get a different plumber here. It's not a water heater, you have a water leak somewhere in the house. Hopefully, it's in the garage.” So I had to wait a week, which would have been the 6th of July because of the holiday. Unfortunately, that contractor cancelled due to a family emergency.

We like American Home Shield's services for the most part. Master Tech Appliance Care came out for the dryer and the tech knew exactly what was wrong before he got here. I sent them a video so they knew what was wrong and then, he came with a belt and a pulley. It went very well. But we're kind of going through some things with the oven. They wanted to do a cash option for like $250 to get a new double oven and that wasn't going to work. We had to send off the part to get fixed. That was kind of frustrating.

My niece introduced me to American Home Shield. She said she was doing it with the rentals in her house and told me it was good. And I said, “Well in my condition, I can't do anything anymore.” And what I have had, because I was the kind of person that fixed and did stuff, I have lots of friends I can call all the time. But I'm 66. I'm handicapped. I need somebody who can do it, and do it now. And that's when I said, “Well, if I can afford that, we’ll go American Home Shield.”

American Home Shield is good to have because if something goes wrong and it's not repairable, it gets replaced. Recently, my air conditioner was running the fan but wasn't cooling the house. The tech who came for it was very professional.

I had a hot water heater go out. Come to find out it wasn't covered. And not only that, I had to buy a hot water heater from one of the guys that came in to look at it in order for them to have a warranty on it. Because they said that American Home Shield did not cover the size that was in there. It said it covers the hot water heater, but mine wasn't covered. I had to buy the hot water heater myself. And as far as I know, AHS is not going to service it or have anything to do with it whatsoever now. I don't know why. I don't know if they will replace it if something happens to it or not, since I bought it. All I know is I paid $1,000 for the hot water heater out of my pocket. And they turned around and sent me $522, saying that they were sorry. And then I had to pay $750 to have it installed. So, it was quite an expense for me just having moved in here seven months prior at the time.

I've utilized American Home Shield for a dishwasher and some minor plumbing issues. I've also taken advantage of the special for the annual tune-up for my central air and heating system. The very last thing that happened, which was a lifesaver, was my AC went out and found out that my central air system needed a compressor. I liked the tech that was sent out. He came right in, assessed the situation and did the job. It took him less than 30 minutes to deal with the problem. My only complaint about that is I had used American Home Shield for the special for the tune-up three months prior. If the compressor was that bad, I’m not sure why it wasn’t discovered three months ago by the service provider that did the tune-up.

American Home Shield has no option for an emergency, which is one thing I don’t like. Recently, our hot water tank blew up and I did not know how to shut off the water to it. I was trying to get a claim submitted and let AHS know it was urgent, and I was on hold for 45 minutes. I ended up calling the contractor directly which AHS doesn’t want you to do. But I needed somebody. ARM Mechanicals, the contractor, came out and they were great and wonderful. The guy was here within 20 minutes.

I called American Home Shield and had them send the contractor out. And I paid the $75. After I went online, AHS told me who my contractor was and that they should call me within 24 hours because it happened on a weekend. I knew I wouldn't get a call until Monday or so. But I had the information. I wound up calling them so I knew right after I made the appointment who they assigned it to and the information for it. The tech came, I told him what the issue was, he did what he needed to do, and within 45 minutes, he was finished. He had to switch out one of the breaker pieces because it had blown out. The bathroom switch caused one of the breakers to blow. My lighting in three of my rooms in the back part of my house would not cut back on, so he had to switch that out. I have power and I have no more problems with that switch.

The AC stopped working. The tech that was sent was professional. I put a mask on and went out to talk to him and gave him a mask when he came indoors. He did well. It just took him four days to get here. I understand it’s summertime. But good gracious, it was 89 degrees in the house. Overall, American Home Shield has good customer service. It's been a positive experience so far and I have referred people.

My washing machine just quit working, and it's a fairly new washer. American Home Shield assigned us a provider. They were at us really quickly. They had to order a part, which meant I had to wait like a week for it. But they contacted me when the part was ordered and when it was supposed to come. It came when they thought it would. The tech was out here and he fixed the whole thing in probably 20 minutes.

When the AC turned off completely, we called the member number and the contractor was out the next day. It turned out that the drain had plugged up. They did it all in one time. They told us just to keep clear, and an eye on the drain pan on the thing, showed us where the float was, and we just said, “Now we know that when the thing builds up with water and it’s plugged for whatever reason, the thing turns off.” American Home Shield gives us service right away. They have come through every time we needed them.

My AC stopped blowing cold air and we were out of the AC. I tried to figure out what's going on, but I couldn't, so I called American Home Shield and a tech came here. I am very satisfied with the service, the communication, and the time. He knew what was going on and fixed it in short period of time. His competency was wonderful. And he was very friendly and professional. AHS' response is good so having it is peace of mind.

We've had a good experience with AHS. I would recommend it for first-time home buyers. Recently, our ice maker was broken. It took them 10 minutes to diagnose it over a video thing, which was pretty cool. But then it took six days for the part to come in. But when they got it, it took about 15 minutes.

My washer has been broken for three weeks and the guy is just getting to it today. If he can't get it fixed today and he tells me they have to wait on a part for another two or three weeks, I might just have to buy a new washer because this is ridiculous. It's the worst thing that's ever happened and I was considering canceling AHS based on this whole washer situation. Then my AC broke. The unit was just blowing hot air, making the house even hotter. That's the worst thing we could experience here in the South with high humidity. We reported it in the evening and the next morning, the gentleman from Island Breeze HVAC was out here. He checked the unit out and figured out what was wrong with it. He had the thing fixed within the hour. It was quick. He reset it and it started to cool the house. We haven't had problems with it since.

Usually, American Home Shield is not easy to deal with. This time, they got the refrigerator fixed, but it took two months to fix it. I understand that some parts are hard to get. But they didn't communicate with us. Sometimes we almost don't wanna call them because the process with them is not easy. It’s hard to get through. And then you wanna find out what's going on, it’s hard to get back with them. When my wife called back to find out about where it was, they wanted to charge her again for it. And she finally just got off the phone with them.

The thing about the website is it doesn't give an option to put the details. It just has a dropdown box that only lists specific things and there's no textbox to where I can add what's actually going on. But then, I pay the premium per month and even with the $75 charge for the call, it's so worth it. I have an older home, so things are going to naturally start breaking. It's a relief to have that maintenance to where it may come out of pocket, but it's not going to be as extreme as it was if I was just calling on my own. Recently, the tub faucet in the master bedroom was leaking. The tech that was sent had been here before when I had put for the kitchen. He was really good and fixed the problem.

We had to have Complete out a couple times because I think that it was more economical to try to fix the problem than to replace the unit. I admire their tenacity. On our end, it was a little frustrating, but the techs were nice and kept trying things until they finally just threw their hands up and said, “Yeah, you need a new model.” I feel like the technician was super kind and patient. His boss was kind of like, “Come on, people. Stop calling me.” In a service industry, there has to be a little bit of frustration when things aren't going well. But I would recommend that company, especially that technician, if somebody had trouble.

We used American Home Shield for an electrical thing, a dryer and the air conditioner. The first time, I called. After that, I did it online which is convenient. The call made the most sense the first time because I haven't done it before. So each way works fine. The contractors were prompt with each appointment and very professional. Our experience has been positive.

The tech did a thorough job. I asked questions and he answered them. I am very pleased. Everything was excellent. I like to call to submit my claim but I don't like American Home Shield's phone system. You gotta press one, then you gotta press another number. It's hard to get to a person. But once I get to the person, she put my claim through. Whenever I have an issue, I can pick up the phone and call American Home Shield, and it’s a good experience. The only thing different now is that when I called American Home Shield, I had to call the person. But the other time I called American Home Shield, they contacted the people for me and then they called me.

With AHS, I like the added security in case something breaks down. I don't have to worry about coming up with the finances to fix it. The customer service of AHS has gotten better. In the past, it wasn't so good. For my recent claim, the techs were polite, professional and very cordial. I enjoyed having them out. My stove is functioning as it should be now.

A contractor recently fixed the plumbing. We’re happy with American Home Shield.

The AC unit which is an older unit wasn't cooling. Best Care Home Services came out and did a very good job. They were much better than Green Way. I will expect Best Care every time I do it now. But American Home Shield is very disappointing in how they communicate. I call and get someone in the Philippines. I am not satisfied with what they're telling me because I know that there are other options that I can get to. When I ask for a supervisor or someone in the United States, they would not give me the answer. They would not transfer me to anyone in the United States. It's dead air every time I call. That's very disappointing which will likely lead me to not renew with American Home Shield. Customer service does not get escalated when there's an issue and I would definitely tell everyone that.

J.G. Service put Freon in my central air and now, it's functioning okay. AHS is a great service.

Everything is top drawer with American Home Shield. They're wonderful. It's unbelievable with how efficient and wonderful it is that they can come out within a timely manner and have someone that's professional and efficient and does a great job. I'm absolutely amazed. I do not know the first thing about dryers when they stop. I would have gone and bought a new dryer. And the tech came out to fix something with the gas line because it wouldn't heat and he cleaned it, too. For $100, it's amazing to me. The people are nice. They're high quality people.

The AC was functioning but wasn't blowing cold air. Something was wrong with it as far as just cooling. The techs came over and in short order, they fixed it. There were some connection problems that they fixed. They were quick, clean and polite. As far as claims submission to American Home Shield, it's quick and easy. I just go online and fill out the questions and then usually, they contact me right away and then set up an appointment. I've been recommending AHS to everybody. It's worked great for me.

It took American Home Shield a couple of days to get someone out and the longest wait was because we had to leave town for a while. So, we had to wait till we got back. But they were able to get someone in and take care of the problem. It’s the only problem we’ve had and hopefully, we don’t have any more. AHS is worth having. The techs were great and friendly. They had to go back to the warehouse to get a different water heater and they did it quickly. They came back and had it fixed shortly.

The middle burners of my stovetop were not working. Fleming Appliance Repair came three days after I was assigned to them. When the tech came, the burners were working perfectly. He said that happens sometimes with the kind of stovetop I have. When I clean them or if something spills, they get a little wet and they won't turn on. They dry off and they continue to turn on and not turn on. But because it's a circuit of six burners, you cannot detect where the problem is until it doesn't turn on permanently. He then opened the stovetop to see if there was something he could do there but everything seemed normal. He was very careful to check everything. He was courteous and knowledgeable.

My washer been giving my clothes oil stains. It started six months ago. I would notice oil stains here and there. She's 12, but I have a kid that sometimes waste a little too much food on her clothes. So I just assumed it might have been food. But over the months, I would notice that it went from being on one or two clothes to being on all of the clothes. It was getting worse. So I put in a claim and the contractor came out. But he just looked and said he didn't see anything. He said normally, when it’s oil situation, it’s from a top loader, but I have a front loader. He gave me a tip on how I can fix the issue. He told me to buy Washer Magic, which is a tub cleaner. Because before that, I was only cleaning the tub with water. I have a tub clean option. So he told me to buy a tub cleaner, and make that clean my machine every two weeks and that should clear up the problem. But I've been doing that and there has been no change at all.

We called about our air conditioner last year. The repair company put some Freon in it and it's been working since. Recently, my original hot water heater went out, so I had to order another one. I had to pay for the shipping. I live in a small town and because of the virus, there wasn't any in town. It was also a different tank because the old tank was 30 years old. They had to do a minor replumbing, and I had to pay for that as well, so I wasn't happy. Things that I expected to be covered weren't covered. Apart from that, the plumber was excellent.

When I turn on the hot water, it goes from scalding hot to lukewarm to cold in just a few seconds. The gentleman from Service One Plumbing that came out said that there should be some cut-off valve in the way the plumbing comes off in the hot water tank to the furnace and he couldn't fix it. He said that they were gonna have to get an air conditioner guy in there. I have been on the phone back and forth with AHS several times and it's been going on for about two weeks. I talked to them on Friday and they said to give them 24 hours and they would have a contractor assigned. But that being the weekend, I figured I'd wait until today to see if they contact me. I still don't have hot water.

My AC kept freezing up and it wasn't cooling. I made a claim and technicians came out the next day. They checked the unit and seeing that it was frozen up, they recommended we cut it off for eight hours. The AC is doing all right now. It was a good experience. Having American Home Shield saves a lot of money. They have good customer service and quick reaction to issues.

I've used AHS in the past for different things. Everything that I called on, they responded to perfection and I don't have any complaints. When I call AHS, I report what's going on and what I need, and then they'll have the proper people contact me and set an appointment. Recently, I was pretty much satisfied with the contractor that came out to do a plumbing work.

AHS always sends out a notice. They let me know who the contractor is and the time that they're coming. Royal Plumbing did a good job when they came out recently. The first person that came out didn't do as good of a job. They took some pictures and left, and gave an extremely high estimate. While Royal came out and just fixed the problem.

The air conditioning was not working. I called American Home Shield and it was quite a pain in the butt. There were too many automated messages and it took too long to get somebody on the phone to help me out. I wish it were easier to be in touch with them on the phone. American Home Shield sent me a text message and an email with the information of the company and the technician that was coming out. The technician came and did his own diagnostics. It seemed like he was in a rush. I said, "If you want, I'll go turn the AC on and you can hear this noise it's been making." His response was, "That'll take five minutes." He didn't wanna wait so he just replaced the capacitor and left. The AC stopped working again two days later and hasn't been working since. The technician came out again yesterday and was there for five minutes. He said it was an electrical issue and I needed to have an electrician look at it.

When I set up for someone to come out, I went through the online service. However, I wind up having to call in, because online, it wouldn't allow me to request service at all. When I called in, they went ahead and set up for a plumber to come out. But then, I waited all day for the technician and then I wind up calling to find out what time he would be coming because he had never contacted me. Their system was stating there was no service call for me. So I had to call back to American Home Shield and find out what was going on with that. That was exhausting to say the least. But I haven’t had any issues prior to that with the service itself.

J.G. Services came out five times for my claim. The first time, the tech couldn't get the air conditioning unit free so he could look at it. There was a tree that grew around it and it held it there. He couldn’t get to the back so I ended up having to get the tree removed. Then he came back out and said that the motor blew out. He would bring one back if it had one in their warehouse. If not, he had to order it. So then, it took another four or five days and another tech came out and said that it won't fit and that the first guy didn't measure the door right. He couldn't find the part. But he tried everything, even going over the gate, so I really appreciated this last guy. Everything's fine now since he put a new one in. I would recommend AHS because I had a neighbor asked me what home insurance I have.

AHS is a good company. It's better to pay a little now than have to pay a lot later. ​I submit my claims online through their website and it's fairly easy.

The dryer blew up. We were sitting in the living room and we heard this thud and a bang and the lights flickered, and then the dryer stopped. We went over and there was smoke coming out of the dryer. We quickly opened it, and vented the house. Did the online for American Home Shield. And then, the guy came. After all of that, all it was was a wire had came loose and shorted out on the body of the dryer. So, the tech replaced that and some other piece in there that had been blown apart. And then it worked. It was that simple.

I had a plumbing issue and Prime Plumbing was excellent. I had a ceiling fan issue going on as well and my experience with that was good. But they bought the wrong fan, so now I'm just waiting for another phone call from that company to figure out when they are going to put me on the schedule to come back out and do it. Also, there were two ceiling fans that weren't operating correctly and in the midst of the technician going back to get the right fan, I called American Home Shield. I told them that I also have a second fan going out, but that one couldn't be put back on the ticket and I don't understand why. So, I'm going to have a technician come back out to my home to replace a fan that should have been replaced and I'm still not going to be able to get my other fan done within that. But overall, my experience with American Home Shield has been great and the companies they sent out have been really professional.

On May 19th, I put in a service request for a washing machine that wasn't working. American Home Shield sent a repairman out. He said it was the timer and he would have to order the part from A&E, which I found out is associated with Sears. Every time I called them, they said the part’s still on backorder. I have communicated with American Home Shield and I've got pages of notes that I've taken from talking to different agents. I understand that the part’s on backorder, but I would like to know how long they're gonna just keep saying, “Well, we're following up.” I'm following up too, but it's not getting anything done. They said that they've tried to contract A&E, which I called them too and just get a recording that the part’s still on backorder.

The only issue I have right now is waiting for the cash-out for the refrigerator claim. That part is a bit slow. But Bryam is over my region and he is doing a great job to work on that for me. I love American Home Shield. I promote them to all of my clients and I use them.

Bencraft Mechanical was awesome. They were very nice and got my AC unit in as soon as they could. They even lent me a cooler for one room until they could get my AC installed. But, American Home Shield, they took forever. The AC went out on the weekend and they didn't have any people that they could get out here. I know there are people that come out on weekends because I've had them before. Then it was a holiday, so they couldn't have anybody out either. Then, they were so backed up. It took another week and a half to get the part in. So, I was without an air conditioner for two and a half weeks. AHS could have had somebody that they used for emergencies come out. I've had trouble with them too before on other things.

My air conditioning central air. A gentleman diagnosed it and fixed the problem really quickly. He was very knowledgeable and nice. AHS's warranty has saved me a lot of money and aggravation. It's definitely worth the money. I'm well satisfied with the service.

We're almost to where as though this policy is paid for the year because of the different things that we’re finding. We noticed that some things were not included which we ended up having to pay extra money in order to have it covered. Our microwave blew out. I tried to get it covered and when the lady added it, it dropped off our pool. She wanted me to pay another $256 to add the pool back. That didn't make sense to me bcause not only did I have to pay 256, but then I would have to pay $100 for the service call. I told her that she should have given me all that information ahead of time before she did that, so I had to get her to revert it back. Then when I got paid, I had to turn around and add the additional. The original policy was 786. It then went up to 1,000 or something when I added it so I had to pay extra.