American Home Shield Reviews

We've had American Home Shield with multiple homes and would definitely recommend them. Recently, our refrigerator froze up and quit cooling. They did a video call and the repairman saw what was wrong with it. He ordered the parts, came in about three days later and fixed it. He was here about an hour.

The service has been great. I had a claim and the contractor was very responsive in a very timely manner, which was fantastic. They were extremely transparent with the process, the timeline, and what it was gonna look like, which was good. There was very little for me or my wife to have to do outside of making the initial phone call. We've had a couple of services when the contractor had to come back on a couple of occasions but outside of that first phone call and then the follow-up phone call, the process was simple and easy.

AHS hit me a note saying that because I'm a member, they can do a basic air condition cleaning which I needed. The tech was very professional and I liked his attitude. He checked the air conditioner, made sure it was working right and that the levels were good in it. He did a good job.

I had my refrigerator break about three weeks ago. The techs from National Platinum Service put a new compressor in and they went to update the software, and it didn't work. So they had to put boards in the back and the refrigerator started working. I have a two-drawer freezer on the bottom of the French doors. The drawer got stuck, I could not open it. So, I called them back, and it took me a couple of days for somebody to call me back. The tech came and steamed the seal on the drawer, and I couldn’t open up the freezer drawer at all. I had about three calls in to them and no one has called me back. With COVID, there were a lot of delays in getting parts and that's no one's fault as far as American Home Shield.

I had one call come out to fix the garbage disposal and the tech was great. He was on time, prompt, courteous, and got the job done.

The plumber did a great job when I had leaks in a couple of toilets.

Techs came for a pre-season check and checked everything. Everything was in the right place and it was all good. The only thing they couldn't check was the air conditioning and how much psi it had in the refrigerant because they said it was still too cold to be able to test that out. I had another claim where techs came out and did a roof leak repair. I also put in a claim a few days ago for a septic pump replacement. When I did it online, I put septic pump and somehow it went to sump pump. Home Shield assigned a contractor. They called me and I told them it was septic pump. They turned around and said they didn't do that. They canceled that order and I had to call back Home Sheild. They did it online while I was talking to them and they put sump pump also. They called me back again and they had to cancel that one again.

The dishwasher would start, but water wasn't moving through the system and the parts weren't moving inside. The scheduler called me and told me the times available, and the gentleman came over and did his assessment of things. He seemed to be fairly conscientious of things. He took his shoes off and was careful where he put stuff. He was very polite and responsive. He said the motor burned out and it was leaking underneath. He said he was going to order them and then cleaned up. Then he came back when the part was available and put it in, and everything seems to work now. I had American Home Shield about three years ago. We initially got it a couple of months before we put our place up for rent while we were gone for a year. It was an easy way to manage if rental comes and then, we've kept it afterwards because it's been nice to have as an insurance policy for situations.

We love American Home Shield. It's the real deal. It saved us a ton of money and time. It's affordable too. We've used them several times and we've got the most bang for our buck with them. They've got good customer service, and they're timely. I never have to worry and wonder if they are gonna send somebody out. It always seems like things get taken care of quickly. Recently, we've had a couple of different plumbing issues. I called the plumber here in town and asked if I could do it and should I go through American Home Shield. He said to do it through American Home Shield and they'd get it taken care of. They sent somebody out and it was quick and painless. I trust Rinck's Plumbing and know Doug very well. We actually had them come when we weren’t even here.

After submitting the claim, I received the email that said which company was coming and what time and day. The contractor was great. They understood what to do. It went great.

I'm enjoying their service very well. Sears recently came out for a claim and the tech was courteous and informative. He seemed knowledgeable and explained everything to me. He broke it down in layman's terms and made me understand. I was happy with the result. AHS is well worth the money.

My air conditioner was taking so long to cool anything down. I called AHS because I specifically wanted a contractor to come out. I thought I would be on hold forever but I was not. The claims process went very quickly and I was very impressed. Higginbottom’s Heat & AC Service, the contractor I requested, then came out and everything was fine. I always request them. Also, AHS has always been great. If I find a technician that I really don't trust or don't like, I tell AHS I'll never have them again and AHS follows through with that.

AHS has been good. Every time we have something come up, I know how much my copay is. I’m also able to schedule somebody, and they’re able to come out and get it done. It’s definitely worth it. It’s like, why am I paying this amount every single month. But when you need it though, it’s good to have. You're guaranteed that someone will come out in a timely fashion and they'll fix it. They’ll do it right, and then they’ll get out of there. We were hearing a leak in the wall recently. The tech came out and he worked on it. We were good to go.

I had a clogged line and they had DHS come out. DHS did not have the proper equipment to go in there and the snake that they had only made it to 25 feet. I told AHS that I needed somebody else but they kept on sending me to DHS. It was three times that they put in another request. They finally got it after being on the phone for almost three hours with them and they got me another plumber. The second plumber came out and did a really good job. This was the first time I've ever had a problem. AHS can improve on the people who answer the phone to be more attentive to what somebody keeps on saying. But other than that, I like their service.

My most recent claim was for my refrigerator. American Home Shield sent out a guy, but he didn’t do anything. He looked around and said there was nothing wrong with it. The next morning, the refrigerator was doing the same thing it did when he first got here. It was freezing up. But they never came back out. I’ve been with American Home Shield for over a year and I've been paying them $60 a month for the last year. That’s 700 and some dollars. Then, I have to pay this guy to come out here that wasn't qualified to fix my refrigerator a $100. I’ve been calling American Home Shield for them to try to get these people to do something. I had to pay a technician from Samsung $375 today to fix my refrigerator. It has been broken since the 22nd of April.

The claims process went very smooth when our washer went out. It was a lot better than I thought it would go. The first technician that came out to see if it was repairable was very nice and professional. He was very quick with his diagnostics and decision. He told us that it wasn't repairable and then American Home Shield sent us the information about getting a new washer. Then the company that came out for the new washer was great as well. They were very professional and nice too. Everything's been great. I feel very confident in having American Home Shield and I don't feel like I'm wasting money every month to pay them.

I've had an excellent experience with them. My dishwasher wasn't working properly and it couldn't be fixed, so they replaced it. All I paid was the deductible of $100 and I get a brand-new one. I will always keep AHS and I will tell anybody about them. It's really good.

We enjoy American Home Shield’s service. We've had a few HVAC issues that have been repaired as well as the dishwasher and the microwave. We're waiting on the water heater right now. That's the only little bit of a downfall right now. It's been almost 10 days, which is a lot to deal with, with a family with no hot water. Price Right Plumbing deemed that it needed to be replaced. So, AHS had one delivered and tomorrow would be the 10th day that we have not had it. I’d like to have more of a quick turnaround. Other than this delay in the water heater, everything’s been fine, so far.

The valve on the sink in the bathroom needed to be done. But in the fine little print, I didn't see that American Home Shield didn't cover the part in my bathtub. So, I haven't gotten it done yet because I gotta still find somebody with a reasonable price to get that fixed. There's always something that breaks that they don't cover. But everybody's still paying them and that's what makes things frustrating. Also, when you are on a fixed income, you can’t get somebody to do things right away. You gotta wait and try to get money up to save a little here when you on a once-a-month income. So it brings things a little tight for you.

I'm liking American Home Shield’s service. I’ve used the warranty a couple of times and each time that I've had different things done, from electric to plumbing, the scheduling has been easy. The people that come by are very professional and knowledgeable, and you get a resolution fairly quickly. There was a leak in the bathtub and the plumber was able to take care of it. It works perfectly now.

I have purchased (American Home Shield) AHS silver, when I purchased 4 plex home in Santa Clara, California. AHS is not for old old homes. There is clause in AHS book to exclude every repair for old house.

It took the repair people a week to come in and take a look at the dryer and because they didn't have any parts, they had to order one. That took another week and that needs to be worked on, but otherwise, their service was good. The belt was broken, so they fixed it. American Home Shield's pretty good too. Their system of going online and putting a complaint and order in is simple. It works pretty well, and they are very responsive. Somebody usually contacts us within the next day. It's just that, in relatively smaller cities like Birmingham, Alabama, they sometimes have trouble finding good contractors. Sears is good. However, I've had some plumbing issues in the past and the contractor was not completely honest. They didn't do a good job. It wasn't anything on AHS though.

Wayde P. Adams came out for the appliance repair and the tech was the best. I got a new dishwasher and I just had to pay the difference. East Electronics was the worst, though. Also, it hasn't been that great of an experience with American Home Shield because they don't follow up. It's difficult sometimes with some of the representatives because a few of them is hard to understand. They don’t speak very good English. And sometimes they could never transfer you to a supervisor if you weren’t getting the information that you needed from them. They will leave you on hold.

Some of the contractors of AHS are good but some of them are scam artists. They sign up to work for American Home Shield, and then they talk their way out of doing anything. I've had two of them. When I called to have my heating and cooling system checked, she told me that everything was good, but it was not. I had him come twice so I figured there was no sense in saying anything until it actually breaks because until it breaks, they aren't going to do anything. Hopefully, when it breaks, they'll send me somebody worthy of fixing it.

I submitted a claim over a weekend for a microwave that wasn't heating and they were really prompt in getting back to me. The techs diagnosed my issue and ordered parts. Two guys came over the second time because the guy said that they had to have an extra person to help take the microwave out. I had told that first guy, “Well, I'd be around so I can help if I need to.” He said, “No. We'll bring people over to get it done.” So, everything was great.

My heating and air unit stopped cooling. I put in a request to American Home Shield and they gave me a one-week time frame to have it fixed, but then they changed it to two weeks. Then they changed it back to one week. Since I work from home, it was fine. The tech came out and I gave him a good review because I thought he had fixed it. But it didn't last 24 hours. The house backed up to 87 degrees. It was too hot to wait two weeks to live in the house. My friend's cousin is a heating and air professional and he simply told me to go put my hand over the unit. When I put my hand over the unit, he asked if it was blowing warm or cold air. I said it was blowing cold air. He said the compressor was bad. So he came and changed my compressor out, and my house is great. It's working great.

American Home Shield sent someone out twice to my house. I only bought my house in October. I had a problem with my refrigerator, and then I had a problem with the GFCI. I always get a home warranty because I'm not good at fixing stuff. I've made two calls on the current home warranty I have. On the first call, it wasn't quite that easy. I needed to confirm whether or not it was an LG versus a Kenmore. So, I had to leave my office, drive home and find out what kind of fridge it really is, and then send everybody pictures of it.

When I file a claim with American Home Shield, they're pretty timely in getting back to me and setting up contractors. As far as customer service, as soon as I put in the ticket on the platform or portal, they call. When techs come to visit, they already know what's going on and they've settled the claim. The only issue I've had is the company's communication as far as rate hikes. Those haven’t been communicated too well. I found out about the increase just by looking at my account. that could be improved upon. If there are going to be rate increases, whether it be the deductible or even monthly fee, they should let the customers know. Recently, I did a claim for my AC and the issue wasn't resolved. Techs came out and looked at it. They're coming this week again and I'm pretty sure they're gonna fix it.

I had one issue in regards to the AC but American Home Shield sent someone to look at it. They were supposed to do a tune-up so they came to do the tune-up. I'm supposed to follow up with them just to be sure, but they were able to reschedule it because the first time around, someone came out but they didn't do what they were supposed to come out for. They ended up coming back and rescheduling and getting the repair done. American Home Shield could improve their communication. I don't really get emails of confirmation or any communication. When they say they're gonna follow up, they don't. I had to call several times just to get this AC situation resolved or even get a reach-out with the AC company. They would inform me that they'd send me an email or contact me, but they didn't.

I'm very happy with American Home Shield. Recently, I noticed my AC wasn't cooling for a few hours. I've repaired it myself but I went ahead and let the AC technician go through with the service. He did some checks on it, and everything turned out fine. The visit was scheduled for Saturday, and they called and rescheduled. I allowed him to come Sunday, and he came and did what was needed.

The garbage was stopped up and it took a minute for me to get them out here because everybody kept quitting at Hers and His. We're trying to get everything resolved. But AHS needs more than one plumbing company because if they can't get out here, it could start other problems. Now, I gotta have restoration to come in and do the plumbing. They need some more plumbing backup.

American Home Shield didn't fix my stove for a while. Seven months. Also, I thought I had appliances. After I was told that I had it until May, I tried to make the claim. The people in the claims department said I didn't have it. But the people in the billing department said that I still had the appliance protection until the new contract started. But I'm still paying between $70 and $79. Other than that, my air conditioning fan went out a few years ago and the contractor came out the next day and fixed it. I was so thrilled that I hardly had to pay anything. That's why I keep American Home Shield. Also, when the air wasn't working, we were given two options. Either replace the evaporator coil and get the ductwork refigured, or get a different air conditioning. We chose the latter. We already got the whole thing. I might have gotten another contractor. But so far, I'm good for this outlay.

A lock on our washing machine was broken and the washer would not turn on. The tech went right to it and figured it out. He didn't have the part with him, which would have been helpful. But he figured it out and he went out and put it on order. Then he came back and fixed it. Everything's fine now.

The service of AHS was good. My AC unit went out for my recent claim. I called AHS. They said they’d have a tech out here. The following Monday, he came out and then he came back Tuesday and fixed it. It's been doing good now. The tech was here when he said he would be here.

American Home Shield is only as good as their next transaction. So far, I'm not happy. I’m a Realtor, so I recommend AHS. I've had good experiences, so I don't want to take one bad experience and say that AHS is terrible. But the one vendor that they gave me, I wouldn't rate that vendor good. It doesn’t seem like there’s any accountability with these vendors. Who is holding the vendor that American Home Shield is recommending to come to my home accountable for them completing their assignment? I was late getting to my house for them to come back in and complete the job. And I told them, “I can’t get there in 30 minutes.” He came, left, but never came back. Now, they want to send it to another vendor. So, I've got to go ahead and start the process all over again after I've pulled my dishwasher out of the space in my house as this vendor instructed. He turned it off, so somebody else has to come in and do the job. That’s not fair to me.

The company that services my heating and air conditioning bi-annually to make sure they’re running said that the coil was freezing up and there was a leak. I called American Home Shield and they sent out United Air Temp of Georgia. The tech that came up said that the coil was frozen. He put in some Freon, which I paid for, and he said that he was gonna send his manager out here to look at it.

We needed our air conditioners serviced for the summer and the tech they sent out was very nice, pleasant, and professional. He told me that everything was in working order. It's a very old system but he said it was in very good condition, given the age of the air conditioners, and it should run smoothly for us for the summer. With AHS, I have confidence that we can get things fixed in a very professional way without needing to worry about it. It's a warranty that we know we have someone we can call if something breaks down. That's a big benefit.

We had a horrible experience with American Home Shield. I called and let them know that our stuff broke. It was the middle of the night when it stopped working. They told us it would be two weeks. I asked, “Can we get a payout? Would that be faster?” The rep told me it would take two weeks for that as well. I told her to forget it but she ended up putting it through even though I told her not to.

I used them to find someone to give my central air unit a tune-up. I logged into my account and selected AC tune-up and then from there, it went to a site where I was able to get someone scheduled. They sent me an email confirmation. Then the company that was going to service my unit sent an email confirmation with the date and time. The company kept in contact with me as far as being on time or running behind. The tech was very helpful, insightful, and informative. He was really good.

Something was out on the pump, and the tech replaced it. American Home Shield's pricing is a little high compared to some of the other ones. But everything on that recent claim was straight and awesome. They did a good job.

Having AHS, I have the security of knowing that we always have an option of getting things repaired. We've used them for two different houses and they've always been very fair and professional. I highly recommend it. On our recent claim, we didn't think the gas burners were igniting. The repairman checked and double-checked it, and it was an operator error. It was our fault. For the refrigerator, he's come out several times because lines have been clogged. He quickly ordered new parts then came back and got it fixed.

We've been with American Home Shield many years, and they've been good. They've always resolved the problem. You pay out a little bit every month so when something big happens, you don't have to put out a lot of money that you probably don't have. Recently, our thermostat went out. We called the American Home Shield, and they sent someone to fix it.

The tech who came was very professional, seemed to know what he was doing, and did a good job. Unfortunately, we still don't know exactly what the problem is. It's a shower that was leaking. He's gonna file a report, and then we'll have to see what American Home Shield will do. We had a previous claim that was a follow-up on a dryer in our second home. We have two homes under warranty. There was a noise in the dryer that had not been there before. Some previous repair work had been done and they were not able to find it and just gave up on it. It's not as bad as it was, but the technician worked hard to try to find the problem when he heard the noise, but he could not identify what it was. Overall, I've been pleased with the service that we've had at both homes. The technicians that are being sent out are good and qualified, and the response has been prompt and professional and most problems have been fixed.

The motor of my garbage disposal burned out. The reps know what to do. The contractor was pretty good and they fixed the problem. AHS is the most efficient home warranty I've come across.

I would recommend American Home Shield. The guy who came for the air conditioner that wasn't blowing out cold air was able to assess the problem quickly. It ended up that the capacitor had caused a blown fuse, so he had to replace the capacitor and add some freon. My biggest issue is the claim was not covered as much as it should be. For the low freon, the cost to replace it was $180, but American Home Shield only covered $20 of it. I had to come up with $160 out of pocket.

When you join AHS, I was under the impression you pay your $100 and that's it. But there are some little things that you have to pay for out of pocket. Other than that, it's a good thing. Although you still have to come out this $100, you don't have that put away first thing in your budget. It'll be to your advantage because you don't know how to repair the issue yourself.

My garbage disposal stopped working. A service tech came and said he fixed it. But it wasn't fixed, which was annoying, so I had to get him back again. He seemed competent but he was a grumpy old guy. He actually came out about two years ago too for the garbage disposal. He seemed to have fixed the garbage disposal the second time around but it was never clear to me what exactly the problem was. I have no confidence that it's really fixed now. It's working but I don't know how long it's gonna stay working.

One of the pipes that run into the water heater was leaking. All Points Plumbing gave me really good, quick service. They replaced the hose. I was asking them questions about a shut-off breaker line that goes directly to the house. They said, “You don’t need a contract to get one installed. Just buy yourself a meter key, and that will solve the problem.” They were very helpful and were able to give me solutions to what I thought was going to be very expensive work. The AHS rep was also very helpful. They gave me an appointment that worked well for my schedule.

Both my ACs were not working good. I called the claim in and then they set up the service. The technicians came the next day and took care of it. They were knowledgeable and friendly. I'm satisfied. I also had a plumbing claim and initially, the plumber that American Home Shield sent out did not complete the job. So I called back but the plumber did not even bother responding. The emails and phone calls were not answered. So when I informed American Home Shield, they took him off the contract and offered me cash to get it repaired. I was satisfied with that.

There was a dishwasher hose under the sink that burst. American Home Shield's portal was very easy to use. The contractor was able to fit me in the next day. They had everything they needed in the truck.

Prime Plumbing Services came and I'm satisfied with the work that they did. My garbage disposal broke and there was a leakage. They had to come and replace the garbage disposal. However, I'm not satisfied with the other requests that I had for the AC. I had to call somebody to fill the freon. The technician came and said it is working as normal. But still, I'm not satisfied with the performance of my AC. It's taking longer time. It's not cooling properly. On a hard day, it is taking four or five hours and my energy bills are up. I had to fill the freon every now and then, a few times a year. Definitely, there are some leakages somewhere. But American Home Shield is not able to fix it.

We had not used the AC for six months and when we started using it, we felt that it was not working outside. AHS responded fast to get my call and in the next 48 hours, the tech was in my house fixing it. He took his time, checked everything, and changed the motor. Now, the AC is working. I’m happy with AHS.

AHS gets right on claims, which is what I like about them. They don't play around. I had an appliance claim and they sent out Appliance Network. One guy came out and assessed the problem. Then, he ordered a part and another guy came out and put it in. They did a good job and got it running.

The guy who came out was very knowledgeable. He gave me information about duct. I was gonna get some duct cleaning. He fixed the problem. One of my heaters/air conditioning was not working. So, he came and he went up and told me what the problem was and why it was not working. He did some work on it. He told me to replace some filters, and I did. He said, “You shouldn't have any more problems.” Now, it's working. He was excellent.

We recently had a routine AC tune-up. A converter was bad and needed to be replaced, and that's what the technician did. We ran into issues though. The technician needed to put in a new work order for the replacement. The first agent he talked to had no idea what they were doing, was unhelpful, didn't understand what he was asking for, and it was very hard to understand what they were saying. They mumbled a lot. But that was the only hiccup that we had. The next agent that we got was perfectly fine. They were very competent and well-spoken. They did exactly what we needed in a matter of minutes.

I had a microwave claim and using the online portal was smooth and easy. But the number I was given was for a contractor who said he hadn't been contacted. They put me back with AHS and this other gentleman called and said they would be out that day. Instead of being between 9:00 and noon, it was between 4:00 and 5:00 but they did come out that same day.

On my second to the last call with American Home Shield, I got into a situation where the gal on the phone was not understanding what the issue was. They had worked on our air conditioner, and it was working fine for about a month, and when it quit, I called them again. The gal kept putting me on hold to check on the contract, which was fine but then she came back to tell me, "Well, if it's the part they put on, it's got a one-year warranty, so you'll have to call the company that made the parts." I said, "Well, why do I have to call them? I don't know anything about it." I also said, "Secondly, I don't know that that's the problem. It could be something else." She said, "Oh, no, you gotta call them in order to get it fixed." I said, "No, no, that's not right." This went on back and forth for over 45 minutes. Finally, she said, "Well, I can't get ahold of the tech department, so you'll have to call back later." That was the end of that conversation.

One of the big problems I had was that when I took the policy, the people said I was covered for this and that. They also told me that I could just file a claim for anything that breaks down in my house. But they didn't explain some of the things that are in the contract, including things about preexisting conditions and the things inside the house versus outside the house. So they kind of lead me to believe that the coverage is broader than it is. I received two different welcome calls, and neither of them talked about those things. I'm disappointed on how we were oriented. I was misled during that process. As far as once you fit within their framework and if it seems to be, from their perspective, a legitimate problem, then the process seems to work fairly well.

My refrigerator was not cooling and then, some part inside my washing machine exploded and I was having water coming through my walls. So I filed a claim online on my profile and it was pretty simple. The contractor responded pretty quick. They were very informative and knowledgeable. They looked like they knew what they were doing. They've been great. American Home Shield has been wonderful so far. Everything that they said that they were when I signed up is exactly what they are.

I sold my house and would be out at the end of the month. Since I didn't want to be billed next month I called a couple weeks early hoping they could simply terminate my warranty at the end of the month. No such service. Your warranty ends the minute you cancel so if you want to cover your home until the last day you own it you have to call on the day you close to cancel. Like you have nothing else to do that day.

The fan was not turning on the heat pump. So, the furnace was working, but the heat pump was not coming on. I made the appointment online, but I did speak with someone from American Home Shield. The technicians were very courteous and kind, and they cleaned up their mess. Everything was fine. AHS is great.

A technician did a checkup on the air conditioner to make sure everything was good. He did what he had to do in a timely fashion.

American Home Shield has always been good so I'm happy with them. My experience with them recently was effortless. Lake Plumbing came out and handled the problem. It was a faucet that had a leak and there was a bathroom fixture on the tub. The diverter was bad, so the plumber had to order parts for both. Once he got the parts, which took three or four days, and once we got the parts, he came back out and installed them.

Our experience with Airmax was very great. The AC would come on, but it would be slightly delayed. There was a small malfunction and a small circuit board, and they changed that out. The tech diagnosed the problem, but he didn’t have the part in the van, which is common. They ordered the part. He didn’t take long. It took about 20 mins to tell me what the problem was. The part took two days, and it came right on that morning and it didn’t take the guy 10 minutes to change it.

I had American Home Shield when I moved to Ohio. I then moved to South Carolina and went to another business. They were horrible so I went back to American Home Shield. I found that they even got better because I used to be on hold forever and I don't have to anymore. I called them for my refrigerator and dishwasher. The techs that came were really nice guys. There was a delay in getting parts but that's because of the world today. In the end, they were great and they got the units working.

When the technician initially came out, my ice maker wasn't working. So he replaced the ice maker and told me that I should see ice within the next 24 to 48 hours. But I didn't see anything. The technician told me if I didn't see anything to call back because I had 30 days for him to come out and do a revisit if it was necessary. So I called back two days later, and then he called me again to ask me what was going on. I told him and he came back out. There was a fuse that was broken in the bottom that was going to the ice maker unit freeze. He fixed it and I've had ice ever since.

They replaced the washer and it took some time. It was during Mardi Gras so I allowed a little leeway because there were parades and stuff going on. I know the replacement won't happen that fast. But other than that, the service was great. AHS comes in handy when we're tight on a budget.

I had a bad disposal and All American Electrical Services came out. They did what they were supposed to do.

I had repairs from time to time. Overall, it has been good. I don't have to replace items and deal with exterior contractors that I don't know anything about. When my refrigerator wasn't coming on, the tech reset the motherboard. It appears to be okay. However, my service fee when I call contractors out doubled in a year. It used to be $75 or 55. But it went to over $100. I don’t like that.

Our garbage disposal stopped working. I turned it on one day and the floor flooded. I did American Home Shield's automated claim process and that was easy. I was given the name of the service company and when they would be here. The tech was very professional and informative. He let me know what he was doing as he was doing it. He had to replace the disposal and he had the part in his truck. Everything is fine.

I love American Home Shield. I can get the service online but whenever I call it in, getting a response from them is easy and fast. It's not a problem at all. Usually, hearing back from the vendors or the technicians is fast as well. In the last couple of times though, the turnaround has been a little bit on the slow side. When I started with them, it was much faster. I would get a call back from the vendor within a day. Now, it's a couple of days afterwards, maybe even a week. That's not too bad but I'm a little bit surprised. And it was not just the last vendor but the last couple of issues that I had. But the actual work has been phenomenal from the technicians. So, I'm happy about that. The net result of getting the issue resolved has always been on point for the exception of one time.

American Home Shield does a great job. We call them and they give us a date that the contractor is coming, and they're there.

A guy from Mr. Rooter came out recently, and it was a pleasant experience. At first, American Home Shield sent out somebody to come take a look at a leak that we reported in our upstairs bathroom. They came out and they cut a hole in the ceiling to see where the source of the leak was. The guy came out and said, "Hey, well, you have some damage on your wood. There's obviously some more soot damage and so, you'll need to get that repaired." He also said, "I really don't know where the leak is coming from, so you might just wanna re-caulk or whatever." I said, "Well, what are the next steps?" He said someone would call from American Home Shield.

I don't call American Home Shield when I submit claims. They're the worst. Their phone ethics is horrible. For some reason, they have my account joined with somebody else's account so A five-minute phone call turns into a two-hour phone call. If I can't submit the claim over the app, I don't even do it. I've had multiple calls to fix my account and after 50 calls, it's still not fixed. I was hoping to get out of American Home Shield before my contract was renewed but it was renewed without me knowing and now I'm stuck.

The hot water heater died and Plumbing Enterprises came out. They had to replace the whole heater but they were supposed to come on a Monday and they didn't come until Thursday because the unit was not at the store it was supposed to be at. Also, when they put the heater in, they nicked the wire somehow or touched the ground to hot wire and it shorted out the circuit breaker. I had to call an electrician to come out and I had to pay for that. I'm going to reach out to AHS and tell them what happened so I could be reimbursed for my electrician coming out. Other than that, AHS could have more American people we could talk to. Their outsourcing is outside of the country.

My washer and dryer went out. I went and bought a new one. At that time, I was waiting for my refrigerator to be fixed. That took a minute, and then they finally got it fixed. So that was when I called out for the dryer because I didn't want to have too many repairs on my hands all at one time. But everything's working great now. With American Home Shield, I like the assurance that if something breaks down, I can get it repaired and not so much of high cost. I like the idea of them fixing it. When I called American Home Shield for our refrigerator, they went ahead and replaced it. I appreciated that because I didn't think that it would end up happening.

American Home Shield offered a complimentary service to check out the system to make sure it's running okay and the technician did what he was supposed to do. However, I'm not 100% happy with American Home Shield so far. Whenever I call, I'm connected to the Philippines. Although the people try to help, they don't know what's going on. It's very frustrating. I wish there was somebody I could speak to in the United States that can give me straight answers.

Service with them has been pretty good other than the dishwasher issue last year. But that was just a miscommunication thing. Recently, my water heater decided to die. The process was a lot quicker than I had anticipated. But there were some things that weren't covered. So, we paid out of pocket for that. One thing I don't understand is that when I picked up AHS, it's 55 bucks a month. When I talked to them about it, they were like, "Oh, well, you have to wait till next year." because I didn't know that the price had changed until it was taken out of my account. Other than that, AHS is worth it.

Whenever I call American Home Shield, they charge me $125 on a credit card right then and there for the claim and then they'll send out the technician to verify. The process is pretty easy except for one thing. When you are trying to submit a claim, it has prompts and asks, “Is it a toilet leak? A kitchen sink leak?” But they didn't have my category, which was a slab leak. So I put then that it was a hot water heater leak.

My well pump shut off randomly and then, about seven hours later, it came back on. So, when Aquatek, the contractor, came out and reviewed everything, they said the switch on the pump wasn't necessarily a bad switch. He said that sometimes insects or lizards can get into these and they were attracted to them and they can short circuit them. And it's a couple of years old, so it looked like it needed to be replaced. They replaced it and did a fabulous job and was done in less than an hour. They were very professional about everything.

I got an email from American Home Shield about their promo to get our air conditioners inspected and serviced for the summer. I have two systems in my house and I took advantage of the promo. I put the request in and then I got the confirmation back. Then the contractor came out and did both of them. They were professional and timely. They explained what was going on. They were great.

I had two claims last week. One was for air conditioning that wasn't cooling and the second one was for a refrigerator replacement. The claims process went really well. It was easy to make the process and they sent somebody out within two days to repair the air conditioning unit and then the refrigerator was replaced within about a week. There was only a deductible of $130 for each one. The refrigerator alone would have cost me $1,500 to $2,000 to replace it. So I saved a lot of money there. Also, everybody was friendly and helpful.

American Home Shield's website is very easy to navigate. You simply log in, go in and pick what item that you’re having an issue with and then put a brief description. Before the contractors show up at the property, you will get an email and/or text notification saying the company name, along with the technician’s name. They also send the link where you can track their location to see how close they are.

My furnace stopped working April 2nd, 2022. I put in a work order with American Home Shield (AHS) for the furnace on April 4th 2022. AHS dispatched a company to my house that same day. The company arrived, did their evaluation, and said they had to order a part to fix the furnace. They ordered the part on April 5th, came back to install the part April 13th then told me they still couldn’t fix the furnace because they had to order additional parts. I have not heard back from the company and today is April 25th. Per reviews on the BBB, the company that come to fix my furnace has a bad reputation of doing to others as they are doing to me. I've called the company multiple times for an update but haven't reached anyone nor have I gotten a returned call after leaving messages.

Our dryer wasn't getting hot. I called on a Saturday evening and the service company, AMR, was here on a Monday at about 11:00. It took them about an hour and it was awesome. I love American Home Shield because in our third year here in our house, our air conditioning unit went out. Without the home warranty, it would have cost us about $5,000 to get it repaired. In the past when you don't know something about these appliances, you throw them away and go buy new ones. But with the home warranty, it doesn't take long for people to come out and it's a lot cheaper. I have recommended American Home Shield to other people and they have signed up with them. It's a great thing to have and we get great customer service.

The handle broke off of my microwave. I called in the claim and paid my deductible. Then they sent an appliance person by. He analyzed what needed to be done. I thought he was gonna replace the handle but he replaced the whole door. So that was even better because I had already replaced the handle once before. It’s complicated. When the handle broke, I called back to the appliance wholesaler that I used before and the parts had tripled. So I was glad I had American Home Shield. It saved me some money in the process. If I have an issue, I can call them for $100. As opposed to, for the microwave handle, the handle itself was 184 and then the two screws that you needed in addition to the handle were $50 a piece. When my air conditioning unit wasn't cooling, I called them and the first couple of pounds of Freon was free. Then I had to pay for the other, but I still got out unscathed.

American Home Shield let me pick out my own contractor. The dishwasher was leaking and the contractor couldn't repair it. So, I had to get another one. I took the proper procedures. I had to come back to American Home Shield and report it because the contractor had already submitted that they couldn't do anything for it. So, I let AHS know what they said. AHS sent me a gift certificate. I tried to get it from them but they didn't have any. So, they sent me to Lowe's. I printed it out and took it to Lowe's. It was 478 and I had to put the rest to it. And I got just a standard dishwasher. They just finished it today. We're widows, and I told some other two ladies that are widows that they could trust the people that come in and don't have to worry trying to get Tom, Dick and Harry. We liked the quality. My mother likes it, and I can trust somebody coming in.

When I need American Home Shield, it works. They give you the service and the unit is working. I changed the thing that goes under the sink because it wasn’t working. I connected the hoop to that equipment and because it was closed, the water was coming out of the dishwasher. When the technician came and realized that, the first thing that he wanted to check was that thing that will close the water from coming in. So, he broke the thing and after that, everything was fine. I'm an engineer but like 99% of the people, we don’t read the instructions. If I read the instructions, I would have known that I have to take that off and then connect the whole thing. But I'm glad the tech knew what he was doing.

We've had some issues with our AC system and that can typically be a very expensive repair. We've benefited from having AHS knowing that the cost could have been thousands of dollars. We've had a couple of different vendors for AC over the three years, so it's gone through a few people. But their contractor Stockdale did a great job. I submitted a claim on a Friday and they came out Monday for the estimate. They had to order a part so the repair took a little longer because of supply chain issues.

Our unit was not cooling so we called in claim with American Home Shield. They were very kind and the technicians very responsive. They came out right away. Everything is now functioning better than we can imagine.

Water was gushing out because my clothes washing machine was spinning down. We were freaking out thinking that we had a pipe bust. So I called American Home Shield and the tech came out and said, "No. Actually, that's a clean-out valve and somehow the lid came off or whatever, the top came off." He cleaned it all up and put the lid back on. He fixed it and cleaned up the mess. It was great.

Every time we've used AHS, the service has been great and any of the companies that we've ever worked with has been good. We've filed claims for the washer, the garbage disposal, the dishwasher, the hot water heater, and the refrigerator. We've had some pretty big items that we've used it for. We've had it for a long time and we will continue to have the warranty on our home.

The techs who came out for my stove and refrigerator repair were very professional and polite and they knew what they were doing. AHS got their job done.

My freezer stopped working. Whatever the part was in the back of the machine, the tech had to use a heat gun to take all the ice away first. That took a period of time. But other than that, he was great. He had everything he needed.

The contractor that came out was very proficient. Submitting the claim was easy and fantastic. It's been a very pleasant experience.

The hot water wasn’t lasting like it should and we figured it was the hot water heater. We called American Home Shield and told them we needed to get somebody to come and look at it. The contractor called and we scheduled, and it seemed like there was a mix-up in the scheduling. But we got it straightened out. The guy who came was awesome. He found the problem within two minutes of being there. He said that somebody had manually turned the heater knob down on the water heater. There was no way that somebody could do that manually. We came to find out that we had forgotten that the week before, we had a baby shower for my niece and one of my grandchildren were down there playing, and he turned the knob down. So, we had to pay a $100 deductible to have somebody come out and tell us to just turn the knob. But we were glad that that’s all it was. 100 bucks is 100 bucks but at least there was no harm done.

We had signed up for an annual inspection by another company and they said our air conditioning needed a bunch of work. We checked with AHS and they sent out Royal Flush who said the AC doesn't need a bunch of work. It was a very good experience and I felt very comfortable with the contractor.

We are enjoying American Home Shield. I am a real estate agent and I had never used it before for myself but I referred it a lot to my clients. So, it's good for me to be seeing how the services work. And overall, it's been good. The start was bad because I had a dishwasher that wasn't working and AHS told me that they could have somebody out in two weeks. But I will not let them have Sears because Sears is not good. They would call me the day that they were coming and say they were pushing me out another week and a half. So, there was just some weirdness going on. It took a month to get an appointment.

The top element in the oven wasn't working. It was good with Appalachian Appliance Repair, the contractor, and they fixed it. It's been good with AHS so far.

American Home Shield is okay. Sometimes, they seem to hire low-end contractors. Other times, they seem to hire great contractors. It just depends on the time of the day. The not-so-good ones are the ones that are in it for the money. They rush from job to job. If they can't figure it out within the first 10 minutes, they leave without saying anything. So then, I'm having to call American Home Shield saying, "The guy just left. Didn't tell me anything, didn't say he was coming back." They have to go and call the contractor to find out what's going on. That can take hours to get a response.

American Home Shield assigned Hotshot for the washing machine. I called because the washing machine was banging. It was knocking violently. They came out and they said something was wrong with something underneath. So, they had to order a part. Then they came back the next day and supposedly fixed it. I used it a couple of days later and then it began leaking. So, I called them again, and said, “Now, it’s leaking.” They came back and said something was stuck and broken somewhere, and they needed to order another part. They did that and then they came back. A couple of days after that, I did some clothes and it didn't seem like anything was wrong. But then just recently, it's banging again. So, whatever they did didn't fix the problem. So, now I was about to call again.

Having AHS saves money. The average contractor charges $75 just to show up to tell you what's wrong. Also, the process of putting in a claim is pretty swift. True Vine Appliance came out for a most recent claim. They were really cordial and they answered any questions that I asked.

The AC didn't work. American Home Shield told me to call the contracted company. So I called them right away and they came out the next day and fixed the problem. They did a good job.

The heating was coming on, but it wasn't getting hot. I called AHS and they sent somebody that was closed for the weekend. I called back and they assigned Rush Heating and Cooling. The tech called that day and came out the next day. He did an excellent job. Now, I have a garage problem and AHS gave it to a guy that doesn’t do garages. I reached out and they supposedly had sent an electrician but I haven't heard from anybody. This has been going on for the second week.

Everything went like it was supposed to. We were satisfied with the experience. Looking through the different kinds of offers however, it was kind of confusing. But for the rest of it, it was mostly smooth. AHS is worth it and we've recommended it to other people.

I've been with AHS going on three years. They're good people to deal with. I own a home, and when stuff breaks and they couldn’t fix it, they replace it. I always get it through them so if it breaks again, it's their product. Every time I called them, they always were there. I never had any problem with techs not coming. I'm really pleased with them. They go out of their way and beyond. I'm glad I got them.

American Home Shield is an excellent company. I have three different homes with them. When the policy expired, we went with a cheaper home warranty but ended up canceling and going back to American Home Shield. We like their service. They're easy to work with. They follow through and keep you up to date. The dishwasher was the last claim and they are fixing it. The contractors are wonderful.

I recently did a claim to American Home Shield on my air conditioning unit. In the winter, the heat goes out, and in the summer, the air goes out. We're dealing with that $100 every time. With the latest two AHS representatives, I got timely, expedient, good, and courteous service. It's a comfort knowing that someone can respond to the big ticket items.

My heat went out and Sloan Heating & Air came out and fixed it. It was pretty quick. But with the oven claim I had, it took the contractor almost two months to get it fixed. They kept saying it was because they couldn't get the part. But I stayed in touch with them and they were quick to respond to me about what the issue was and what the problem was. Then, when they got the part, they fixed the oven pretty quickly.

A friend of mine recommended AHS to me and it's been peace of mind when things break down. Recently, a pipe underneath the sink came loose. It was a whole two weeks before a plumber came and I had a bucket under there for a couple of weeks. But the guy was very knowledgeable. He showed me some things under there that was going on and that may have caused it, how some are loose. There were some things hanging under there that I didn’t need. He helped me and I ordered the part that he said I needed. It worked after we got the new part under there.

The repair guy from Crites Heating told me there were wires burning and unplugged the microwave. He said that they were gonna get me a new microwave. I have to call them back and give them the dimensions because they never came back out to replace the microwave.

I like that American Home Shield is available for certain things. But I don't like that when you do need to repair certain items, sometimes it takes three or four attempts for them to come out and fix it. They always gotta order the part. It's like they never have parts. That's why I'm thinking about canceling. When the sink was clogged, it was an easy claim because all the tech had to do was unclog a drain and he didn't need a special part.

I could barely understand the phone people whenever I call American Home Shield. That's been the only problem I've had every time I've had to call and make a claim for something. I'm not comfortable doing the claim online because sometimes it doesn't have a field or option for me to add what I need. So, I'd rather call where I can talk with someone. But even talking with the representatives that I can barely understand, they're still extremely professional, nice, and courteous.

The dishwasher was backing up and the service was fast. But I don't know if I really care for that $100 upfront thing.

I manage a rental property from out of state and I was told by our pool service provider that there was a leak at the pump. When American Home Shield sent the pool service repair, they determined that it was simply the housing parts that needed to be tightened to the motor. So, it was a situation where it just needed to be tightened, and then that stopped the leaking.

When my AC quit blowing out cold air, A-US Air came out and said it was out at the outdoor compressor unit. They said a pipe had ruptured and there was no coolant in it. They replaced the pipe and the coolant then about 10 days later, it quit working again. I had to have them come back out the second time and went more than seven days with no AC. The temperature later in the day was 89 degrees in my house so that was kind of rough.

I'm enjoying American Home Shield's service. Every time I input a claim about anything that was going on in my home, my claims have been resolved within two weeks max. I recently had a plumbing issue. When I initially scheduled for that service, a few weeks later, unfortunately, my entire household came down with COVID. I was able to call DMV Plumbing and let them know like, "Hey, I don't think you ought to come. We're just dealing with this." They were like, "Fine. Just call us back when you all are back in good health." I did that almost a month later and they came out the next day. So, it was a really great experience.

The last call was good. But two calls back, when a guy came to do a servicing, he did nothing. He said the claim was not covered. I paid $100 and I’m paying monthly. I called American Home Shield. They said they would not charge me for the next month and the next time I call for service, they would not charge me $100. I thanked them and stayed with the service. After a few weeks, I had an issue with my heating. They told me I owed $100. Because of this reason, I could not open the case. I called American Home Shield and asked them why were they charging me $400. They said they would take care of it.

I've had some ups and downs with the claims process. Every time I would call, they would tell me I didn't have a policy and I'd go through the whole thing. Then they’d put me on hold and then come back and say, “Okay, you do have a policy.” If they just spent a minute longer thinking about it or looking at the notes, they would have figured it out instead of just jumping to, “You don't have a policy.” That has happened several times and it was very frustrating being put on hold and transferred and being told I didn't have a policy. My most recent claim was for the refrigerator, which they decided to replace. It was a little bit difficult for a while but it ended up working out. It took about a month and then a few weeks later, I got a check.

The AC unit wasn’t cooling upstairs and it took me forever to reach the contractors. But the people who came out were great. They were professional and nice. It was just the rest of the office that I wish would have been more informative and answered my calls.

It's very good to have AHS to cover all the issues coming to our house. The water heater burst and they replaced it for me. That process was good. I had to pay $800 out of pocket but I did some negotiation with them and they ended up paying $500.

I emailed American Home Shield that my heater quit working. The contractor had to order a part and come back. They temporarily fixed it. Then they came back and put the part in. We've had no problems with it since. They were very professional and nice people.

American Home Shield has always been able to help resolve all the issues that have come up with any of our appliances. The water dispenser stopped making water and ice in the refrigerator. Doing the claim was easy. They sent me the name of the person who was coming out, what day he would be here, the company that he was from, and their phone number. I had to call them and make sure the day was good for me. The person was very polite and quick, and he cleaned up after himself. He took some parts off of the refrigerator, and then he tried to make it work. Then he had a part in his truck and he went out and got it. When he put that back on, everything worked.

The service call I had was a great experience but AHS should be more specific about what's covered and what's not. When I initially contracted with them, it was an advertisement for this list of things that the insurance will cover. But when you read the fine print, they don't cover certain things so it's kind of misleading. And you don't have access to the fine print. You have to search for it. I only picked up AHS because my mortgage company had some kind of collaboration with them for their clients for a year. I'll drop it after that.

We had a bathroom pipe leak and it went through the walls. The plumbers came out and cut the wall behind my water heater. Then, Peterson Drywall came and patched the wall. It took a week and a half, which met my expectations.

I used American Home Shield for something that I could have done myself. I spent $75 for a repairman to come out and just hit a reset button. I was kind of a little ticked off about that, but I didn't know. But for their service, they were prompt and took care of the problem very quickly. The repairman was thorough. He explained everything and showed me what he had to do if I ever had to do it myself.

My water heater wasn't working. The pilot wouldn't stay lit. Royal Plumbing came out and I liked the guys, but there’s a huge disconnect between the dispatch and the actual work to be done because no one talks to anybody. It caused about an hour delay and they showed the wrong parts the first time. Also, Home Shield pays for the water heater, but they don't pay for really anything else. We needed a gas line and a shut-off valve and we had to pay for that. Then there was something else that needed to be done and they couldn't do it because it wasn't on the work order. We wanted it vented out a different way and they wouldn't do it. We went back and forth about it. It was ridiculous.

I didn't like one of the contractors that American Home Shield sent out but it got resolved. I just wanted a second opinion on something and I got it from another contractor in the same field. And my problems were taken care of satisfactorily. However, AHS charged me two deductibles. They said they wouldn't charge the second one if the second contractor came up with a different diagnosis, which was the case. So, I intend to call them on that and ask them if they have removed the charges. I didn't see them removed on my last credit card statement. I've never had a problem with AHS before and I don't consider this a problem yet, only if they didn't refund the second deductible that I paid for the same thing.

What I like about AHS is that if something is to go wrong and it can’t be fixed or replaced, they normally will go ahead and replace it without having their clients come up with any money. Another thing I like is I don’t have to find my own contractor, they send someone out. Recently, the sink in my basement was leaking. The plumber fixed it in 10 minutes and it's been working ever since.

We’ve had some issues recently with the drainage in the kitchen related to the dishwasher. Drain Masters came out and it would have been nice if it were resolved a little quicker. They didn't do anything until an electrician disconnected the dishwasher from the lines. That held things up for a couple of days but they did a very good job. It has worked out very well so far with AHS. Although there does seem to be an issue with getting the contractors to work or ordering parts. There has been a delay in getting the necessary parts to get things fixed. When they fixed the air conditioner, it took them almost a month to get the parts and to get it repaired. It was really hot that month without air conditioning. But other than that, I appreciated the work that AHS has done. The service is very good and necessary.

I had a plumbing issue and within 24 hours of calling AHS, they had somebody here. Clear Flow Water Solutions checked to make sure the water supplies were good and working. They discovered the faucet was not working and they called back. They said I needed a faucet and within four days, they had the faucet and they came back and installed it. This was the first claim I had with AHS and I found the first experience very well. I thought it was gonna be a big runaround and it wasn't.

The AC would turn on if I put it on On. But if I put it on Auto, it didn't do anything. So, it was the thermostat that was broken. I did an online claim and American Home Shield's website was easy to use. You just click what you need. The guy who came out was knowledgeable, really nice, and made sure I understood what was going on. He checked the issue and kind of told me what he was doing along the way. I got a new thermostat. I just needed another new one because it works, but the numbers are digital, and they're faded out. I would call Heritage later.

I'm not enjoying Home Shield because my leak has not been fixed. A leak is a serious matter and I don't know how much damage I'm getting. Because of the insurance, I cannot do my private thing. It was not given an answer whether it is covered or not. The urgency has not been shown to me by the Home Shield. I have been given the runaround and the techs don't do a good diagnosis. The first time I complained about this was March 17. This is the third time somebody will be coming out.

The garbage disposal was not operating and I did the online claim submission, and then American Home Shield assigned that specific company to go out there. It was incredibly easy to navigate the website. I love the service. The tech that came out was very, very helpful. He explained everything in detail. There was something that was clogging up the garbage disposal. So he took the time to really look into it and identified the problem and fixed it.

My toilet and my showerhead were leaking. My garbage disposal was also not working. I submitted a claim through the phone with AHS and it was fine. The techs came out the same week.

My boyfriend has had AHS since 2007 on his house. I had my house built in 2019 and I wasn't going to get it, and he said it’s worth it. I got a brand-new home but AHS is definitely worth it. I love it. When I request service, I do it online. I had to call the last time though because I had to explain that it was for the same unit. But the rep told me I had to pay the deductible anyway.

One of the drains in the basement backed up and caused flooding. A tech came and cleaned it out. It went wonderfully and everything is working fine. American Home Shield is easy it is to use and people are quick to respond. All you have to do is call or go online and tell them what happened. My mom has had the Sears policy forever and she has difficulty with what she's been dealing with. Also, I have had no problems with any of the people sent by American Home Shield. We had this one gentleman who came for a free AC tune-up and he was wonderful. He told us there is a problem because there is a leaking Freon. He's coming back today to fix it.

AHS sent out Abe's Appliance when our refrigerator went bad and the tech called us back and accommodated our schedule. Then, a month ago, we used him for our dishwasher that was leaking and our washing machine. He had to order parts and he fixed them. Now, we're having another issue with our dishwasher. I just did the call last night and he has already returned my call. He's working with our schedule to come on Wednesday. I'm very impressed with him.

We've had some problems with the house and we've had four contractors come out. Two of them were outstanding but the other two were terrible. When our refrigerator was leaking, a guy came in, noticed something immediately, and fixed it easily and quickly. He was great. As for the terrible ones, they came out and did not do anything. We had someone follow up behind them, identify the problem, and corrected the problem immediately. One of the ones that didn't do anything immediately referred us to somebody else that would take a repair out of policy and cost us a couple of thousand dollars. He didn't even look for the problem. A subsequent contractor came in and identified the problem. It was covered and it worked perfectly. We're batting about 500.

There was a leak in some pipe fitting and Nick's Plumbing found the problem and got it taken care of. The guy had the part on hand. American Home Shield's service has come in handy a couple of times. There was that plumbing issue, the sump pump went out and the furnace went out once.

American Home Shield got someone out and the situation was taken care of that day. With American Home Shield, we can get someone out when we have an issue but it always seems to be the same company and there's not much choice there. They could improve on getting someone out quicker. When our furnace went out, we had to wait almost a week to get someone out, then another week and a half to get the part, and it was cold. But overall, I'm content with American Home Shield.

H&C Electric came out for a receptacle outlet that had a failing GFCI. It was great. The guy knew exactly what was going on. He very quickly diagnosed the problem and had it fixed in no time. He had to swap out the GFCI receptacle.

I was having an issue with the lights in my master bedroom. I filed the claim with American Home Shield and RJ Wiggins Company came out. The tech who came out was really nice. He explained everything and fixed the issue pretty quick. My breaker for that thing went bad and he changed it. I haven't had any issues since.

I have had very good responses from AHS. When I call in, their operators are always friendly. Also, the contractors have been timely and have always resolved my issues. My refrigerator stopped working and the gentleman from All Star Appliance Repair came in and told me what the problem was. He was pleasant and easy to talk with.

Have use AHS 2 times once for a garage door opener and another for a plumbing clog and leaking tub waste pipe. Each time $100 + tax service call charged both times service repair not covered. Charges $200 & $700 respectfully. This warranty is a scam in my opinion. Companies say service is not a covered problem and bill for a repair. This after waiting 2 to 3 days for the service call to show up. I would even give them 1 star.

I received a call from Home Shield in regards to updating my policy, and I went ahead and told them, “Yeah. I would go ahead and update my policy.” I also said, “While we're talking about this, my garage door opener is not working. So, can we have somebody come out and just go ahead and do that?” ‘Cause I was just gonna pay out of pocket. They said, “Yes. We can have someone come out there.” They forwarded me to another department then they had Flash Garage Doors come out. I paid $75, and everything was fine. The gentleman that came in and did the work is a Navy guy. I'm retired Navy, and we hit it off because of our military background. He seemed to be a good guy.

Horrible HORRIBLE!!! I should have done much more research and read the reviews on the independent sites. AHS goes out of their way to avoid paying claims. Bought a house about 6 months ago. I've arranged for service 5 times, each time it has cost $75 per work order. I've spent as much as the annual coverage with all these service requests. All repair claims have been denied for a variety of reasons; however, the last one is the most ridiculous.

So far, so good. I like that I could schedule online very easily. I've had some service calls, and the contractors came out pretty quick. The service techs were very pleasant to work with. I had a prior home warranty and it usually took a lot longer for a repairman to show up. It's also good that American Home Shield has the coverage and what's not covered right there. That's very helpful.

American Home Shield answers my questions as well. We had a claim for water leakage and someone came out and fixed the problem. He came at the right time.

There was a problem with the flush and I have some elderly folks that couldn't quite figure out what the problem was and they were a bit stressed. The service was outstanding. The technician showed up and he was able to diagnose the problem quickly. He not only looked at that flush, but he also looked at the other flush and said that it was a very simple fix that somebody who's educated in that area would know. We were very happy with the service. We would be very happy to get that gentleman again if I had another plumbing issue.