American Home Shield Reviews

My garage door wasn't going up and down, so I called American Home Shield. I got a deal with them. They contractor called me, told me what time they'd be here, and the tech was here on time. He did an excellent job. He was very nice, very considerate, and very professional. American Home Shield is a good deal.

I’ve had one claim recently with AHS and the service has been fine. The new contractors have been okay. But the past contractors were not. I went without air for two months last summer. I kept being told that my parts weren't in. I was told several different things. I finally ended up having the product repaired myself, paying $3,500 out of pocket to have it repaired. They said there was one part that was wrong with it. It ended up being two parts wrong with it. The day after I had it repaired, the person that was supposed to repair it called me and told me the part was in. I could have saved myself $3,500 because I had a warranty with them.

We turned in our order for my air conditioning tune-up and they sent out a contractor who had been here before. The tech said we needed a part and he said it had to be a separate order. We thought we could get ahold of AHS and have him come back and put the part in. But there was no way that we could get ahold of anybody to tell them we wanted the same people back. We tried online and on the phone. When we find a company that does a good job, we like to use that same company over again. I've had some employees that I'd love to have back and some, I should have never hired. It'd be nice if I could get some companies back again when I have a problem. I would really appreciate it. But the company they sent out to bring the part, Ramsey Air, was very good too. We'd be happy to have them back.

I reported a leaking faucet and AHS sent someone out. The contractor came out and did what they needed to do. They were on time and efficient.

American Home Shield’s service has been helpful. I've been successful in being able to make an appointment and getting someone out here in a sufficient amount of time, either within a good amount of timeframe, probably about two days or so. It’s never a long time. American Home Shield has been great for me. I've even referred people to them. Being a homeowner, on our own, we have to do everything. It’s definitely a benefit and helpful. They have reasonable monthly payments, too.

My husband called American Home Shield and said that our garbage disposal wasn't working. They said, “Okay, we'll send somebody out.” Somebody called me and said, “What day can we come out?” I said Friday. I let them come into my house. They opened up the sink and looked at the garbage disposal. The blades were stuck, and they were able to get the blades unstuck. The disposal works now. They resolved the issue and taught me how to keep it from happening again. This experience was good. The last one was terrible though. AHS could choose better companies to work with.

I like how easy it is to schedule a repair and how quickly they get someone out. I also like the repair people they've sent. My AC wasn't cooling. AHS sent a guy who worked on it. We had a slow leak and the Freon was leaking out and they repaired it.

We have a digital thermostat that transmits to my phone how things are running. It was telling us that for the past couple of weeks, the furnace was coming and shutting off 20 times a day. They sent a text and an email that a company was coming out and the repairman's name. The guy was here a day later. AHS's rep provided excellent service. Now, I don't keep getting messages from that thermostat saying that there's something wrong with the heater.

As our house gets older, I thought about getting a home warranty. I had American Home Shield back in the late ‘90s when I purchased a home and had great service with them. It was a no-brainer to go back to them when we decided to go ahead and get a home warranty. We have peace of mind and we absolutely love having them. When something happens, we pay our monthly premium and when you're having to call somebody, you're not worried it's going to be thousands of dollars. It's simply a deductible that you pay and whatever needs to be fixed is fixed or replaced.

My dryer wasn't working. It was cutting off. I called and I submitted a claim with AHS. The only thing I had problems with was I got a lot of non-English speaking people and it was hard for them to understand me sometimes. There was also never a manager to escalate the problem. Also, right now, I'm having to deal with a roof that's having problems. The roofing guy came today and knocked my AC off and he was telling me it was not his fault. He didn't mean to or he was really careful, he didn't do anything. But now my AC isn't working. I'm trying to figure out how can I get my $100 to have somebody come out to fix my HVAC. Because they're trying to act like they're not responsible. So some type of third party responsibility assurance would be great.

I love American Home Shield. I just pay the deductible and they got the technicians take care of my claim. Quick A/C Solutions came for the circulation fan on the unit that kept continually running. The technician diagnosed the problem quickly and it didn't take him time at all to fix it. I also had a claim with the washer and the dryer. For the dryer, there was an issue with a belt and the wheels for the drum. The washer was leaking up the bottom. The technician diagnosed it and opened it up. He saw that a rubber piece had a hole in it and that was leaking. However, it's been two weeks and the technician still hasn't gotten the part back here to fix it. It's been great so far with American Home Shield except for the washer.

My dishwasher broke. The techs came and fixed it. It broke three weeks later and they came out again to fix it. However, I went a month and a half without a dishwasher. They should have called somebody else. I had to keep on calling for them to call another company. They had Sears come out the second time.

I was assigned Foster's to repair my oven and I waited a few days but I hadn't heard anything from them. When I called them, they told me that they already told American Home Shield that they could not service my oven. I said it was fine, but nobody had notified me that they needed to make a switch. When I called customer service, they looked at the records and said they declined the order. So, they assigned somebody else. When the guy came, he looked at my oven, but he didn't pull it out of the wall, and left. He said he would have to order a part. But then I received another email from Foster's, indicating that they were setting up an appointment. So, when I talked to them, they came and repaired my oven.

We had part of our water heater system burst recently. Silva Plumbing contacted me the next morning and they came that same day. I sent them some photos and the tech was able to diagnose it over the phone. He was also able to get the part and bring it with him to fix the same day. Sometimes, it's just a little frustrating when claims are submitted with AHS. We have an open issue with my oven. The first contractor came out. Whatever he wrote on the paperwork, he determined that it was a pre-existing problem. But nobody knows when something cracks on an appliance. I’ve had lots of things go bad within the months of owning my home. So, I had to go through an appeal to get another one out. Now, we’ve been waiting on parts for six months. It isn’t all American Home Shield’s fault. But, sometimes, the system for sending out contractors and claims and approvals can be a little bit flawed.

American Home Shield is fabulous. We had a refrigerator problem about three weeks ago and they sent someone out local who diagnosed it within a short time, and he was spot-on. Within two days, water was coming out of the bottom of the furnace and AHS sent someone out. It was just lines that got plugged. Those two things would have been a major hassle for me but AHS addressed them right away and had very good conclusions. I didn't anticipate I'd ever use it because it's an expensive home and it's eight years old. The guy who owned the house had it so, I decided to get it. I'm an old guy and I have never had any kind of warranties but AHS has been great.

I've been successful with American Home Shield for quite some time. But there are a couple of things that could be a little bit better. When a claim is submitted, they seem to only look at companies that are registered with the provider even for cases where we have fixes that require emergency assistance such as a refrigerator being out. Based on the people registered with American Home Shield, they are not able to provide a service within two weeks or so. They should be able to look in the area. If that service provider isn't available, who will be next? They should base some of the services on categories, which is considered an emergency compared to standard repair work.

AHS is a good service and I feel satisfied with them. The Appliance Superheroes came out recently for the broken washer. They had to order a part and it took a couple of days but the tech came back and fixed it quickly.

We called American Home Shield to get somebody out to take a look at the AC. It took a few days for the contractor to come out. But the guy was super easy to work with. He came out fully prepared and then told me that there was nothing wrong with our system. I have another claim when my refrigerator icemaker stopped working. But I'm still waiting on a date. They called me yesterday and said that they had the part in and they were gonna plan it for Friday, but I'm out of town so they're gonna call me back on Monday next week. But other than that, I have no issues.

In the last year that I've had American Home Shield, their contractors have been out multiple times and incredibly helpful. I can ask them a question and they have an answer for me. They can explain what's going on or what isn't going on. I've gotten very good response. Recently, the dishwasher was not locking. We also thought that the heat part of it was not heating up. The tech showed my son the heat mechanism was working and fixed the lock.

One of the burners in our range wasn't working. Submitting the claim was pretty easy. I did it online and it all went good. The first guy checked it and he told me that the burner was bad. He had to order the parts and then another tech came back to put them in. Both of the techs that came out were very good. I had another claim to fix my heater. The contractor had to come back and put the part in. American Home Shield was always on time. They're one of the better ones out there. I've never had a problem with them.

I took advantage of getting my AC unit checked for the year. And that was a fiasco. Found out my air conditioner was faulty. It wasn't holding its temperature. The tech never did anything. He tried to charge me 200 and some dollars for Freon. In the middle of that, he got a call that said the work order was canceled because something happened with my payment. He left in the middle of the job and left my gate open. I had to call my own air conditioning guy to fix things and he let me know that the AC really needed to be replaced. So, I called American Home Shield back, and that’s when they sent Cabot out.

Reading the fine print, things you think are going to be covered sometimes aren't. Why the warranty declines coverage is different, and I can't blame them for that. But there are times where I thought something would be covered and it wasn't. That is frustrating. Otherwise, I’ve been quite satisfied. When we requested to have our blocked toilet serviced, the plumber came out within a day or two and he was able to dislodge the obstruction.

Our toilet wouldn't stop running and then when we went to turn it off, we couldn't turn it off. I put in a claim online and they were very good at getting back to me and setting up a time for the contractor to come to the house. The gentleman that came was very nice.

Our washer went out then our dryer went out next. The claim for the dryer was done quickly and efficiently. However, the washer claim took some time because of things not being in stock. American Home Shield ended up giving more from the original amount that they had offered. If I ordered one through them, they ended up upping that because of things being out of stock. We were able to get one but we were without a washer for three or four weeks. That was longer than we would have liked, but I'm not sure how much of that was in their control.

Draingo came out to look at some of my plumbing issues. I had some dripping in my laundry area. I did the claim through the website of American Home Shield. It worked out. They told me who the contractor was and what time they were gonna come and I was given their contact number. The techs were nice. They diagnosed my issues and let me know what was the main factor and what I needed. So, they helped out. AHS is doing a good job, so far.

The electrician who came for a light that wouldn't turn off was great. AHS is good.

A contractor came to check the air conditioner and they found a part that was wrong. They changed the part and it was good. They were very informative. We've had other furnace repairs and cleaning with American Home Shield and those were good as well. I like that I know exactly what I'm going to pay.

American Home Shield is a safety net and I'll never get rid of it. I had an issue that started to be an electrical fire and the wires were melting. And I called 911 and they shut it down at the breaker box. Flowertown and Air came and the tech replaced some wires. He was friendly and professional. I said, "Is that a normal thing?" He's like, "Yeah." But, I would have liked a little more information. There was another guy I had before and I could tell he was thorough and that he knew what he was doing. He really wanted to teach me and said, "This is how this works and this is why it did this." So, there's a very big difference. But this other guy did the work and he was gone. But would definitely recommend Flowertown Heating and Air. I've had them come out quite a few times. They're always professional, courteous, and quick.

My air conditioner was not working. The techs were able to get it fixed in the same visit. AHS has been really good. Overall, that serves me well and I enjoy how they organize everything for me so I don't have to have a headache looking for prices and ranges.

American Home Shield is doing what they're supposed to do. They live up to their word. I made the appointment. The contractor came out and did the work. They said the hvac was in good shape. We had another claim last winter on the furnace. The contractor put a blower in.

I needed a spring tune-up for my air conditioner to make sure that we have conditioning in the heat. The young man took care of checking everything out and he seemed to be very knowledgeable and well-spoken. It was an excellent service call. I had a couple of plumbing calls and American Home Shield sent PHD Mechanical who corrected the issue. The only thing I am concerned with is that the costs with AHS aren't exactly cheap. I don't know how much I'm saving by doing this. But when I call, the techs usually come within a day or two, whatever the issue is, and that's fine.

The rep at AHS told me they would submit the claim and that I would get a call from the appliance company. They also gave me the appliance company's contact information. The appliance company called me within a couple of hours. I told them how my washer was and what had happened. The appliance company came out and diagnosed. The day they came out, they knew right away what the problem was. There were certain parts that needed to be ordered. They ordered the parts, came back the following Monday and replaced everything. In the meantime, when they had to remove the agitator, it broke. They had to order a new agitator, came back out the end of that week and replaced the agitator.

My washing machine wouldn't spin. Something was wrong with the cycle. The rep was polite. He looked at my washer and told me what he thought my machine needed. He wrote everything down and told me that American Home Shield will be in contact with me very soon. Within a few hours, I received texts from American Home Shield. The first one stated the tech's findings and the second one stated that I should be receiving a new washing machine. Everything was online, and I could pick the one I wanted within the amount that they gave me.

Everything I have had American Home Shield do has been very satisfactory. I did the air conditioner maintenance check-up for $75. They sent a guy out and he was very efficient. He got on the roof and took care of it. He also changed the filter for me. I was very happy with it.

In the beginning, my experience with AHS was not good. The beginnings are rocky and I even had a person on our neighborhood app mention it. I told them I'm giving it a couple of chances because I think it's not the company itself, it's the first providers they sent out. I had trouble with my first two but once we got that settled, everything went well. My most recent claim was when I wasn't getting any air. I filed a claim by web and then, I reached out to a provider by phone because they contacted me but it went to junk so I didn't see it. They sent out Above Par Heating & Air Conditioning and the guy said there were multiple problems because the wires just kind of dropped and it wasn't connecting at all.

A starter on the pool went out. The tech came out and fixed it right away. It worked out. The first time that my hot water heater went out, American Home Shield fixed it. But three years later, the hot water heater that they replaced went out again. So I have to pay the service fee again. But all of a sudden, I had to pay additional fees for permits. I've never paid for a permit. That same hot water heater has been replaced at least four times thus far and it hasn't even been 10 years. There was also an instance when I tried to tell them, “Listen, you guys put this hot water heater in there. It’s damage. It has dent and dings in it.” It's not safe, but they couldn't resolve it and wouldn't resolve it. I couldn't speak to somebody that could speak English.

AHS is a great plan for getting things repaired and taken care of. Requesting service has been a good process. It usually takes a day or two for the repair company to get there. But none of the repairs that I've had to have done had me in a dire straits situation where it had to be done right that minute. So, that has worked out. The warranty covers all of my electrical, washer, dryer, stove refrigerator, and air conditioning system. The price has gone up twice in the three years that we've had it and that's the only thing I have a problem with because the first year, we had no repairs. And then the next year, it went up.

American Home Shield's service is very good. It serves a purpose. I had an issue with my refrigerator not cooling. The claims process went very well. They ordered the part, and the part came like a day or two later, which was fine. The only thing I didn't like is that, when they gave me the number to call the company that they were using, I could never get them. But when I called AHS to tell them that I couldn't get them, they could and they made the appointment. The technician was very good.

I see American Home Shield as like a dispatch. So, talking to the individuals on the phone, everything was good with that. I get the best deal, but not the best quality. And the cheaper that they got under the contract, they take advantage of that. I had American Home Shield before in my rental property. The problem that I had with it is they kept on sending people out to fix my air conditioner and it was band-aids in it every year. The amount of money I spent in it, I could have bought a new AC unit. Before I sold that home, it went out again. It went out every year. And I said, "Just go ahead. Don't even worry about it. Replace the whole thing." And I got a discount. But I rather had just done that in the beginning than having them band-aid it. The company told me that they could fix it but it was hazardous because it was leaking antifreeze.

Some of the contractors of AHS are good. Some of them aren't. They should pick more carefully or review their ability to complete the job.

When I logged in, the website showed that I was eligible for an AC checkup. That's why I did the appointment set up on the website. My experience with the techs was good. They knew what they were doing, and were professional in explaining everything that was going on. I would recommend others to think about having American Home Shield because I've had good experiences so far with all my claims except for one. But it wasn’t AHS' fault. It was the company that came out. Also, the price has been much. Other than that, I’m okay with the service that is given. The coverage I have is good.

The contractor did an absolutely marvelous job with the pre-season check on my AC unit. So far, American Home Shield seemed to be a good company.

When I had a backup with my toilet, I put in a service request and I didn't have any trouble at all. The original plumber couldn't make it in a reasonable timeframe, so I called American Home Shield, and they found somebody to come in the next day. He was perfect. He came out the very same day and fixed it. The service was great. I was a customer 20 years ago, so I came back. I have peace of mind knowing that I'm going to be able to get things done and that I'll have qualified people working on them. I don't have to go find, schedule and chase them around too.

For the most part, their website has been a little funky from time to time. I'm trying to get on board and trying to sign in, and it didn't seem to make sense. But generally, they've been responsive. I like the proactive emails I get regarding the claim. I had somebody come in and take care of our air conditioner and do some preseason service to it. The technician was helpful. He also changed the air filter out for me and explained to me that everything's looking pretty good, but I may want to get a liquid clean here within the next couple of years. He told me that I should probably wash out my filters at least once a year. So he was a nice kid. American Home Shield did what they said they were gonna do, and it worked really well.

I had a problem with my dishwasher and Axis Appliance did a good job. They fixed that one and also helped me to do my washing machine. I’ve been with American Home Shield for a long time and I’ve called a few times. Sometimes, it’s easy but sometimes, it’s a little bit complicated. AHS can increase some price and put more coverage, such as for the air conditioner where a lot of things are not covered and the Freon is highly priced.

I go online when I submit a service request with AHS. I tried to call but I never could get through. They always have a long wait. But it works for me. It's so easy to go and put my address in. I already have the app on my phone. Then, I call them within a day or so and within 24 hours, someone is contacting me, telling me they're gonna come out.

With my recent appliance request with AHS, the tech did a really good job with our refrigerator. He had to order all the parts. When the parts came in, he fixed it. Everything is going great now. We have another claim with AHS that's ongoing. We've had trouble with the furnace starting just a few months after we moved in. They came and thought they had it repaired. But then, six months later, it didn't work again.

The contractor came out pretty quick when I had toilet problems. They did good work. I also sent in a claim for my refrigerator and AHS sent somebody over and they fixed it quickly. I'm happy with the work they've done.

My air conditioner went out. The techs were on time. They were very knowledgeable, super polite and hardworking. They didn't leave a mess. I would use them again. They got the job done. A long time ago, other people came through AHS and did a terrible job. But these people did a good job. The warranty has helped us. It took $2,000 off the air conditioner price.

AJS Services is the best. I don't want anybody else to work on my stuff. I had two claims with them. NI had a leak in my basement, in my air handler. The problem was the air handler was a 1988 model. They came out and had to put a new air handler in. After they put the air handler in, I couldn't get my heat pump to work right. They came out and found that the reversing valve was bad. It's a 1998 model also and they repaired it. I would never think about not having American Home Shield. I have two houses, and it's in both of them. It's not expensive and they handle everything. There are a lot of people I know that have bought American Home Shield because I told them to.

I have been with AHS for 4+ years. This is my first claim. My microwave is malfunctioning. Filed a claim on 4/13/2022. They sent 3 Men Appliances to have a look after a week. They ordered the parts (switch and latch for the microwave door) and as of 5/10/2022, we are still waiting for the parts. It's almost a month. Customer service only say that they have sent an email to the contractor every time I call AHS. Worst home warranty service, at least in TX.

Everything’s fine with the service of AHS. In case anything goes wrong, I like that I don't have to come out of pocket with so much money. I just had a routine AC checkup. The technician arrived on time and called before he got there. He was very knowledgeable and professional. Everything went according to the way it was supposed to.

We sold our home and moved out, so obviously we don't need and can't possibly use this policy, yet they are charging us a cancellation fee. Essentially, they are charging us for a service they are not providing. Their excuse is that it's "in the contract". The policy was originally chosen by the people who sold us the house, so we didn't have any choice based on what was in the contract. I notice that whenever someone posts a negative review, they apologize, but don't do anything to remedy the situation. There are other home protection companies available. I've dealt with them at other homes, and much preferred them in terms of both service and attitude.

I've used American Home Shield for our problems and I like their website. It's good. After putting in the claim, the contractor called and we set up an appointment. They told me who would be coming out and about what time they'd be here. Then they got here when they were supposed to be here and it was who they said would be here. I've also talked to two reps and they were both really good. They answered all of our questions. American Home Shield has a good reputation and they seem to be doing good, even though we did have a problem and it was fixed.

Complete Air Mechanical did a great job for our basic cleaning claim to American Home Shield. I contacted AHS because other companies are saying they're with AHS and they say "We want to do this" and then they're not. I spoke with a representative who was very professional. Everything was fine.

Having AHS, my budget doesn't get interrupted when something goes wrong. Also, they were very helpful with my hot water heater when it went out years ago. Most recently, the compressor on my refrigerator went out and Atomic Tech did a fantastic job of getting it repaired. They let me know when they were gonna show up and they showed up exactly when they said they would. They were thorough throughout the entire process and kept me informed. Then, when they were done, it worked fantastic.

I've had American Home Shield before and I wasn’t happy. But they informed me that they changed some of their coverage policies and so far, I have been happy with those changes that they made. It covered more than what they did before. Also, they're quick to get our service request handled.

I like the cost, the efficiency, and the customer service with American Home Shield. The contractor was on time for a repair done on my washer and everything was good. They explained everything and informed me of everything they were checking. They were able to replace the part on the same call when they came.

The refrigerator in one of my rentals wasn't cooling enough. The contractor that came out communicated very well. They had to come back with parts and to get it approved by American Home Shield. But I haven't had any other complaints since the repair. With American Home Shield, I can just call them, put in a ticket and I'm assigned to a repair person right away. Then I usually speak with them within a few hours of that happening, which is awesome.

The techs were awesome. They got my issue fixed really quickly. They were clean and really nice and professional. I'm really happy with AHS. They send people that do good work out.

I had a leak underneath my kitchen sink, and a young man came out and fixed something on it the same day. He said something was worn off, so he just replaced it and stopped the leak. He did good and I had no problems with him. I like that American Home Shield pays for anything that has been worn out. This is my first time having to use the warranty since I've had it and it was a great experience. They were able to cover the majority of the price of it. The warranty that I first had wasn't a really good one. But if my friends ask me what I think about American Home Shield, I would tell them that they're pretty legit and they're good to have.

I had a garage door that wasn't working properly. It sat there and just made a noise. It wasn't opening the door. The contractor came out the next day after the call and got that going. It was great all the way around. American Home Shield saved me some money, especially plumbing in the house. That’s one reason why I joined them.

There was no hot water. I went back and looked at the hot water heater and there was water. It wasn't leaking, but it was wet in the tray. The breaker was still on, but the water heater wasn't heating up. We called American Home Shield and they sent out a guy. He determined that the internals of it had burst and the heating element had gotten wet and shorted it out. American Home Shield ordered another water heater and the guy came back and fixed us all up. It went flawless. We had to call American Home Shield two different times. One time, we had a natural gas leak underneath the oven. That was just two or three weeks ago, which made me feel guilty about having to call them a second time on the water heater. But those guys came out and figured out what it was. I'm extremely pleased with American Home Shield's work and promptness.

My electric range was not working properly. The rep was pleasant. The techs came in a week and diagnosed the problem quickly. They found out that the issue wasn't the stove but the electricity and they don't do that. So, we had to reschedule. The electricians were there the next day.

The dishwasher wasn't coming on. They gave me the name and the rough time that they were coming and told me that they would call me before they arrived. They showed up a little bit earlier than they said and everything worked out. They looked at it and they left. They said they had to order a part, and when the part came in, they came back and fixed it. They were fast and they did what they needed.

American Home Shield is fantastic. We had another warranty company before them that didn't do anything. With American Home Shield, anytime we have a problem, they're right there to fix it for us. They work to try to help the people that have an issue with something that needs to be repaired in a home. We've had them out to look at and repair our furnace. It couldn't be repaired so they replaced it. Recently, I had problems with my washing machine. They couldn't be repaired so they're replacing it. They also took care of some plumbing that we had problems with. For the washing machine, they sent somebody out who didn't even look at it. He said we had a problem with too much soap. I let American Home Shield know that it hadn't been fixed and they sent somebody else out. He took the whole thing apart, looked at it and found the problem. It depends on which person gets sent out but most of the time, we don't have any problems at all. They do their job well.

My washer went out and in less than a week, everything was cleared up. The tech was excellent. American Home Shield was there when I needed them.

Recently, Bear Plumbing came because the kitchen sink was coming up. They did what they needed to do and they helped. But I've been considering dropping American Home Shield because we're paying 600 something a year. The biggest things that we've had in the last 10 years were the dishwasher that broke and we got a newer dishwasher. And then the water heater in the garage was also changed.

The washer acted up. It was a spin cycle thing pump that had to be replaced. A guy came in and fixed it. He did a great job. We also had a claim for a leak coming in the bathroom. The plumber came out and he looked in the crawlspace and said it was a leaking pipe. He said he repaired it. He did a decent job. But days later, we still kept getting water on the bathroom floor. So I had another plumber come out from a real good certified company that I used in the past. They came out today and looked at it. They said the water was coming from the grease box. So they're gonna come back and cut it off. But the plumber that I used through American Home Shield didn't catch it. When people come out to check stuff, they should be more thorough about checking the problem.

It was really hard to schedule an AC tune-up with American Home Shield. I'm not really sure it's gonna be worth the cost. They didn't call me back for several days in the first place. Then, the first time they could schedule something was several weeks out. The date scheduled is next Monday, which is over two weeks from when it was requested initially.

We had American Home Shield at the last home that we owned. When we sold the home, we got rid of it. So, when we bought our new home in 2019, we went back to them again because they’ve always been good with us. They’re reliable. Things don’t happen always, but when they do, it’s good to have a warranty that’ll cover things that they say they’ll cover.

Our unit was making a really loud noise, so we called American Home Shield. They sent a company out the next day. The tech listened to it and diagnosed it within two minutes. He found the part we needed and then got it that day. He came back and it was fixed that afternoon.

Having American Home Shield, I have no worries and I can get in touch with them if a repair seems like something that my husband can't do on his own. The air was blowing from the AC but it wasn't cool. A tech from Comfort First Heating came out and he was really nice. The issue was the capacitor and we were happy that it was able to be repaired. Also, he showed us some pictures of what the unit looks like under the house and that we'd wanna consider replacing it in the short term, which we were kind of aware of.

My central air unit is old. I pay for people to come out and keep it clean, but it's barely kicking. It was very easy to put in a claim to American Home Shield. They responded very fast. They told me that Fast Response was coming to service my air conditioning. The guys who came were very professional and seemed to be knowledgeable. They had to reset my thermostat and put some Freon in it. They've got to come back Friday because it can't keep up with the heat.

My refrigerator door has a flap when you open the left side of it that connects into the door to seal it. The spring was broken on the flap. I called in to report the claim and when the representative completed the claim, she asked me to take my phone and she videod the problem that I was having on the refrigerator door. She also videoed the model and serial number on the inner right-hand side of the refrigerator inside. She told me that they would submit that to Stephen's Appliance so they would know exactly what they're coming out for.

My experience has been fine. Setting up a claim is easy online and they respond quickly. The contractor for plumbing came on time and called me with updates. They did a good job.

American Home Shield sent Royal Flush to do my AC tune-up. They were good. They explained what they were doing. Initially, it was great. They were knowledgeable but not talking around us and not trying to sell us a whole bunch of stuff we didn't need. But then, they did sell us on a couple of overflow buttons, knobs, and something for the upstairs. Then they installed them incorrectly. Now, we have a huge leak into the overflow pans, and it's leaking outside the house now.

I feel more comfortable having contractors come by because I know that American Home Shield follows-up and they make sure the technician does it right. Plus, they're certified. If you want to see that they're certified, they'll show you a card that shows that they're certified and trained to do what they do. I've had better experiences with them than other people. Because sometimes I've tried to go outside the network to get things fixed. And I ended up just not hiring somebody because they wanted to do something that was destructive to the property.

The fan motor stopped running on the one of the air conditioners. I got online, made the claim, paid $100, and by the next day, it was fixed. It went smoothly. The tech seemed very knowledgeable. I liked him. I don't know what it would have cost me had I not had American Home Shield. So, I hope it will always be good and easy, and will work out perfectly.

We had a dryer go down and the tech came the next day and got the heating element replaced. He was very professional and he did a good job. But I wasn't too thrilled with the price increase by about 25% a few months ago.

American Home Shield's service has been good so far. I don't have to look for any contractor so when I call in, they find one and that's the most advantageous to me. I also know how much I'm spending in terms of the deductible so I can plan accordingly. If something goes wrong, they will take care of it. I recently had an issue with my ceiling fan. I called AHS and they sent somebody. Getting to them was difficult and I got an appointment after a few days. Once they came in, they were very professional and proficient. They couldn't fix the unit and they ended up replacing it. That was a good experience.

My outlet that was outdoor of my home was not working. I did a claim through the American Home Shield website. Western Electrical came out on time, and it was a great experience. The tech fixed my problem and he also let me know how to fix it in the future, which is very helpful.

From the time I placed my claim for my AC that wasn't cooling, it took the techs five days to get out here. When they came out, it took them 30 minutes to fix it.

The customer service with American Home Shield was good as well as the technicians. I didn't have any problems with the work and if I had a problem, they came right back out to fix it. I had several open claims over the past couple of months. The panel on the water heater was messed up and they came and fixed it. For the washer, it was a problem with the spin cycle and it was fixed last week. The contractors were all good, professional and courteous. I had a great experience with AHS and I would recommend it.

The techs replaced the AC motor. After almost 20 days, it went off again. Then they fixed it again within a day. I'm planning to extend AHS for my next year because earlier I used to go directly for each appliance. I opened three service requests. One was for the AC, another for the electrical and another for my faucet. Everything was taken care of so I have no complaints.

Anytime I had a claim with American Home Shield, they took care of it right away. When we had an issue with not getting suction in our pool, a guy came out, took a look at it, and everything seemed to be okay. He gave my husband some information on what to do moving forward before we had to call in and it was really good information that he provided. The guy was great.

I filed a claim recently with AHS. It was relatively quick and easy. My refrigerator went out. They had the service tech come out to see if it could be repaired, but it could not. They provided the process to go to their appliance portal in hopes of getting a similar refrigerator. From what was available, I didn't see any in stock that was readily available. Because my refrigerator was the only one for the home, I needed one that day. I ended up having to go to one of our local appliance stores to get a refrigerator instead. They notified me that the payment would take about 21 days, so we're still within that 21-day period. Up until this point, I've been rather pleased with the support I received thus far. With the way things are going, it seems like they are taking care of business and I appreciate that.

American Home Shield follows through with everything that needs to be done. There were a couple of times that they couldn’t provide stuff, like the septic tank stuff, and they couldn't find a company so I had to find a company then they reimbursed me. They did that quickly. Other than that, it’s been good. They answer the phone well and they follow up with the company. The company calls quickly and the job gets done quickly too.

When the motor wasn't working well on our AC unit, American Home Shield sent a technician out to fix it. It was good. They had to send him back again, but it was minor. American Home Shield is a good backup. It's not too expensive.

My AC was down. A tech said my motherboard was not working properly. He told me, “I have a new one for you for $1,500, and we could put it in right now.” I said, “No, no, no. I got the home warranty stuff.” So, I called American Home Shield and they sent Summer Breeze. Their tech did a few tests in 10 minutes and he said, “Hey, your voltage was off.” The AC was on in 10 minutes, blowing. Summer Breeze knew what they were doing. The guy was professional and really fast. I recommend them. They went above and beyond.

My electrical panel needed to be replaced. The first company that American Home Shield assigned to the claim never came. They never called to schedule an appointment. Deltex was the second company that they had and they came out two days after. It took about an hour for them to diagnose the problem, and then the new panel wasn't available until that following Monday. So then on Monday, the tech came out and replaced the whole panel for me. He was wonderful. I like American Home Shield for the warranty that they provide for my home. But I didn't like that when I called on Tuesday to inquire or to request a new company to be sent out, the young lady at American Home Shield told me I had to wait an additional 24 to 48 hours.

I filed a claim on the website and it was good but they could add something where we can put comments. They only have a selection but no option to describe what the issue is. But other than that, Metropolitan came for the AC that was not working and they fixed the issue quickly.

Every time I called in a problem, American Home Shield always took care of it quickly. The first time I put the claim in, the company never showed up. I called again, and AHS sent somebody else out. He came. He was clean and good.

American Home Shield is a good home warranty. I get covered on a lot of things. It'd be nice to get an earlier scheduled appointment but everybody's kind of short, so it's not a huge deal. The guy who came out was cool. He did the job. The initial issue was I didn't have an option to put on my AC on on my thermostat. He told me it was the configuration. He said it was a coding error in the thermostat and he managed to get it back on quickly. It didn’t take him that long to check my refrigerant levels and he said that my refrigerant levels for my AC unit is good enough to par. There's only one little problem. I don't know how to fix the configuration. My AC won't kick on until the house reaches 77 degrees.

For two weeks, American Home Shield lied to me. During the first time, they said, “Oh, I'll send an email of what you need.” Then I said, “I’m gonna stay on the phone so I’ll get the email.” But I was told that it would take 24 hours and that they would have to send it to their manager, and then their manager would approve it. I didn't like that, but I waited 24 hours. I called them back the next day. The next person that got on the phone told me, “No, he was wrong. It’s a 48-hour wait before we can get the email sent to you.” Then two weeks later, nothing came. I asked them for a receipt of every hundred dollar service that came. Their customer service is the absolute worst of any company I have ever spoken to in my life.

For the times that I had to put a request in to service the AC unit, they've moved swiftly to get someone out there. I'm extremely happy so far.

The icemaker water unit stopped working. I couldn't get ice and water. I called Connie from American Home Shield and got a call back from their people who work in the Philippines, which is not what I'm used to after 12 years of working AHS. But got the thing done, and I got a call from Sears. It was a sharp lady that has been doing it for 12 years, training a gentleman who seemed sharp. And she taught me how to remove the ice compartment and clean it every two months. I had just replaced the filters a month ago. Apparently, the filter I got from RC Willey wasn't good. I went to the store. They went and did another call, came back and put the new filter in. My husband likes his ice. And I don't have to make ice cubes anymore. Dumping it out of the ice tray, putting it in a bag, very good. I recommend AHS because I always get fast service.

Having American Home Shield, I like how quickly an issue gets addressed. Everything's good as far as the communication and the efficiency in getting somebody out. However, the contractor has been out twice and still haven't got the problem with the AC resolved. They've replaced the part and it's still messed up. It doesn’t blow. I have two units in my house, and the one upstairs is fine. The one that's messed up is my downstairs unit. The problem with that is that downstairs unit is the big one.

I had an issue with my dishwasher and there was a part that needed to be repaired. The compartment for the soap pack was broken. Initially, they sent a company out and they were horrible. When I called them in regards to the first company, I got the runaround. They weren't really clear and I had to call back too many times to follow up. Then, AHS dispatched Coastal Appliances. They fixed the problem and provided amazing customer service. Everything has been good since then.

It's easy to call AHS on the web whenever I have any problem. My washer was not working properly and water was continuously leaking. A tech from Appliance Protection came and fixed it.

American Home Shield was easy to deal with, and communication was good. The person who came to do the preseason check was wonderful as well. He was very knowledgeable, did his thing and gave us information. He was good. On the other hand, I had multiple claims before, and one was for a plumbing issue. I had a different company, and I didn't have a good experience with them. The people who came over were weird. They took forever and I had to call repeatedly to get somebody to come over here. One person left my things unassembled then the next person that came with my AC unit just said he couldn't do anything, but he didn't tell me what happened. He just left.

When the AC was freezing up, a contractor came out and spent less than two hours. But I got to call them back. The AC worked fine for probably five days, then it started doing the problem again. It would freeze over then it no longer cools. You have to turn it off so it can defrost then go through the process again.

I've done one service so far and it went really well. The technician was polite. He kept rescheduling things 'cause of both our schedules, but, he showed up and did a great job. The only thing that I have a problem with is every time I call AHS, everyone I talk to is from out of the country. So, sometimes there's a bit of a language barrier.

I filed a claim for the AC and the service was great. Also, the contractor was very fast and communicative. They came in the window they said they would and the tech educated me the whole way and replaced my thermostat. He checked out the components of the air conditioner and the furnace also.

The tech came out for my busted AC. He was professional. He actually texted me 50 minutes ahead of time and he told me he was on his way. When he got here, he walked right in and I took him to the unit. Once he was there, he explained to me what was the issue and what was covered. It took him less than an hour to get it all done. I also had a plumbing claim and it took a little bit longer because the plumber didn't have the right parts. So he had to order the parts and then he had to come back the next day. But the experience was great. He did his job and everything went well. My plumbing has been amazing since then. When I have something that needs repair, all I do is pay the 125 to American Home Shield and it's covered. The contractor comes out and takes care of anything.

Having my American Home Shield warranty is a benefit. With me being the age I am, I can't go out and shop and do the things that I used to do for myself. I like them a lot. I only had one bad experience with them, and that was when I went about three weeks without hot water. I had to find my own plumber. They said they didn't have anyone in my area and I had a bad experience with the lady that was helping me. She kept telling them that I was rejecting the help. She was just not understanding me. I wish that I didn't have to run into this, but I know I got no control over that.

Having American Home Shield, I don't have to look for somebody. I just call them up and they always send qualified people. Once in a while, they'll send a lowball guy, like a local guy that's not really a dealer repairman,. He comes in and says, "I don't know what's wrong with it." But then American Home Shield always sends somebody better. So that's okay. When the microwave went out, they sent a factory repairman type out and he said it had to be replaced. So a truck brought the new microwave and they sat it on the floor in the dining room. I had to call back American Home Shield and asked them who was going to put it in. That was when they sent out the next guy and he did a great job. I've been with American Home Shield for 10 years and they keep raising the minimum for the call out. It used to be 45 bucks, then it went 50 and 75. Now, it's 100.

Our garage door wouldn’t open. The techs came out one day and then came out again to make the repair. It was really fast. We also did a stove and that was really fast, too. Recently, I have a double oven and the lower oven wasn't working. They came out and said they needed something and extra people. They called me again the next day and said, “We're gonna come back out and fix it on this day.” It's easier to get a contractor to come to your house if you have AHS. Before the warranty, we were calling people and trying to get them to come to the house. Sometimes, I couldn't get contractors to come out to fix stuff.

My air conditioning wouldn't come on and it was brand new because they replaced it last year. But there was a little wire that had come loose. The people they sent were here the next day, and they fixed it in about 10 minutes. When my furnace went out, they always tried to repair it, which I get, and then they had to order one. But they were not easy to come by that fits in my space. So it took a little while, but I managed. But the contractor was great. Once they put the new furnace in, it's been fine.

The biggest issue has been sometimes we would get assigned a contractor that doesn't respond at all. We've had that happen a couple of times. And that has been problematic, because we would get a message saying, "Oh, the contractor contacted you. And they didn't get ahold of you, so they didn't set up an appointment." But it would be false. Nobody has reached out. I've given American Home Shield feedback via the website when we get a review thing. But that has been the most challenging part with them.

We had a leaking dishwasher. But they can't seem to get the parts. We also had a problem with a refrigerator that was not functioning. That was resolved entirely satisfactorily. I'm happy with the job on the refrigerator. The fellow that did it was Sterling and he was very good.

I called and put in a work order for my garage door that wouldn't go down on its own, and a repairman was out here within a day or two. He said something was wrong with the sensor and he replaced it. American Home Shield's customer service has always been excellent. Anytime I've called, they've always assisted me and helped me resolve my issue. It's less hassle of having to call around trying to find somebody to come and fix your problems when you can call American Home Shield and they already have somebody that can fix it. They come out at an accurate time.

I submit claims over the internet and sometimes, it seems like it's a little harder to navigate than picking up the phone and talking to a rep. But other than that, almost immediately, I'd get an email letting me know that the request for service has been seen and that they'd have a service person contact me within the next 24 hours. Usually, what happens is I have to reach out to the service people to find out when they're going to be there. For my dryer claim, I had to go online and find out when the contractor was coming. Then, they called me a day or two before to let me know that they were still going to come and 30 minutes prior to the appointment, they called to let me know they were on their way.

Sears Montgomery has come out more than once and the last thing they did was good. It was the washing machine. They diagnosed it and fixed it. It was excellent.

It's been good with American Home Shield. There is less worry and I know my problem will be taken care of. I called in for my AC that wasn't working and they sent someone out the very next day. By the end of the day, it was taken care of and my house was cool. They were very courteous. They took care of things in a timely manner. I would recommend Arctic Air Heating and Cooling anywhere.

I am loving AHS's service. I really enjoy it. The techs have been prompt and they've done their job. The contractor they sent recently didn't leave anything unattended. They were really good. I like the way AHS does the claim process. Everything works. They deal with everything and we don't have to worry about it.

The dishwasher was leaking and when the repair guy came out, he said we needed a new part. He did a wonderful job. American Home Shield responds in a timely manner and gets the job done. It’s not the first time that we’ve used them and it's worth your money and I recommend that everyone should have them for real.

My air and my heat were not working. I did a claim with American Home Shield and within a few hours, I heard from the contractor. Their tech then came out in a day or two. He was there for about an hour and fixed the unit. I had a great experience.

I'm a property manager and I have quite a few properties under American Home Shield. Most of the time, their service is pretty good as far as I can experience. Everything's fine. The only thing is that most of the time, when I call American Home Shield, it takes quite a while to wait and I don't have that much time to wait.

I have American Home Shield in two states and Oklahoma, and I have homes in Arizona. My service has been hot and cold. Sometimes I get it right and sometimes, I have some outstanding work orders that were filed in February, they're still not resolved. The Arizona seems to not want to approve much. So, they get back to me quick and tell me why they do not approve it. But the Oklahoma experience is they approve a lot, but getting it resolved is the issue, getting the parts or getting the replacement funds actually sent because they have to send me an email approving it, then I send in my receipts. And I am sent after a certain time over to Asia so I have Asian people answering the phone, who don't seem to understand what the company is about and it's hard to understand what they were saying, and they couldn't understand me.

When the reps delivered the item, my shutoff valve was broken, so they were unable to install it the same day. They asked me to fix it with the help of a plumber and asked me to call American Home Shield so someone can come and install it. So, I called them and they assigned a technician. I asked him to come by Thursday and he said he would check his schedule and let me know. I’m not staying in this home and I came here and waited for him. I called him and he said that he couldn’t come but he would come the next day. He told me that he would call me and let me know but he didn't do that. And he said he was not doing my install and he was going to cancel it. I immediately called American Home Shield and asked for them to open another work order for me so they could reassign that to the other technician. They said they didn't get the chance to find one for me.

American Home Shield seems like a good idea. However, my experience just hasn't been the best. I thought I had water leaking in my bathroom because the pipes made a noise. Apparently, it was just the pipe. When the guy came out, that's what he said. When the water runs in the sink or if they flush the toilet upstairs, it sounded like dripping inside of the wall. So, my initial call to AHS was to have them come out and check that for me. When Josh came from Water Control Plumbing, he said, "There's no issue. However, I can make sure just to ease your mind." He put a hole in the wall above the tub to show me that the pipes weren't leaking. And I said, "Okay, that's fine." So, they had another person come out the very next day in order to patch the hole. Days later, I saw a water spot on my ceiling. I called back and it was a recall.

I have tried on two separate occasions over the last month to get an update on a request that I put in for the washing machine and I couldn't get one. I paid my monthly fee. The contractor that came out here did not do the work. I also kept on getting people that don't speak English very well. They were hard to understand and they were not taking care of my situation. I've asked for another contractor. But the contractor still hasn't called me. My washing machine has not been fixed for a month. The prices of AHS seemed a little bit outrageous as well. But every other service I've had done has been fine.

I had an AC checkup. They scheduled Aloha to come do that. It took them a day to come out and two hours to do the checkup.

I love Home Shield’s service very much. They are very expensive, but they are very nice. I sent in a claim for the fridge and they sent out GE Appliance. The tech came on time and he was very nice. I love him. He said he cannot fix the fridge and he request instead just to change it, and then we did. I bought something very nice for almost $3,000. I send American Home Shield the paperwork and receipt. Yesterday, I spoke to customer service and she said, “We received the emails. We received everything.” So now, I'm waiting for their money.

It’s the second time I had called American Home Shield out to fix something and it worked good both times. I had the leaky faucet and a toilet that was running and needed that part replaced in the tank. I told the plumbing company in advance that I had some new carpet and I wanna make sure that the plumber wouldn't be walking across it with shoes. They said he'd already been told about that.

The washing machine wouldn’t turn on and when I submitted the claim to American Home Shield, I went through the automated first and then, I asked for a representative. Care Appliances reached out in 24 hours and sent a guy out but they had to wait for the part. I’m dissatisfied because I had to wait a month to get my machine going.

I've had American Home Shield for eight years and they're responsive. I appreciated that. They're good about coming out repairing. We had a dryer repaired, a stove repaired, and things that kept us from having to replace them. I'm fine with that. American Home Shield swore to me that if the contractor says something needs to be replaced, then they would replace it. In the end, they don't pay for anything. I was paying American Home Shield $50, to begin with. It's now $62. I paid $125 for the service call for a tech to come out. This warranty has not paid off for itself. I had a claim for our HVAC and it's been back and forth with them. Everything that's needed to be repaired on the unit has to be covered out of pocket. We didn't even go with the company that was brought out by American Home Shield.

American Home Shield is worth it. I requested a service call for my circuit breaker that kept going out and I liked the repairman who came. He was very professional. He replaced the capacitor.

The service of AHS has been good so far. For the things that we have had to use it for, they've been quick to respond and get people out here. Air Designs AC & Heating recently came out. The tech was really nice and on time. They called and said when he was going to be here and then gave us a 30-minute time window, to let us know when he was on his way. He checked out everything. There was a follow-up that we had to do on a repair that needed to be done that he didn't catch, but I don't know if it's something that was even included in his tune-up coverage. It so happened that it was right after he came that we had to call in for something else. But I don't think the two were related. He probably just didn't look at whatever the problem was. It was internal.

The American Home Shield website was pretty useful. It's pretty straightforward. I did a claim on the hot water heater that was going bad. I got a phone call setting up a time for someone to come out. It would be nice to know more about who's coming to our house, so I can research them a little bit but this particular guy was fantastic. He was very friendly. He put on protective gear. He was quick but thorough. I appreciated him. He even put booties on his feet. This experience was pleasant.

We had some issues with the garbage disposal in our sink leaking, and the tech came and quickly diagnosed it. The garbage disposal was significantly loose, and he tightened it. It was a quick task for him. He also confirmed that there was nothing else wrong, and since then, we haven't seen any leaks. It was good. We like American Home Shield’s service. We've used it for a dishwasher and a checkup that we needed to do too. We appreciate having that security and peace of mind, and we would tell friends that it's a good home warranty option.

We recently purchased the home and American Home Shield sent someone out to inspect to make sure the AC was working. It did not take them very long to do the inspection.

The plumber came out to fix the stoppage in my pipelines going outside. He tried to snake it from the inside of my sink and from my shower. After five minutes, he said he couldn’t get it. I asked him what we needed to do in order for him to be able to get it. But he said, “I've already been paid for this service.” He then said we needed to find our clean-out. I asked him where was the clean-out normally located and he said it was in the backyard. Then he walked around the yard and he said, “Well, you don't have one, so you'll have to call somebody else to do it.” Then he left. But it was not resolved.

I had a claim for my icemaker and AAR worked with me till they got it right. With the icemaker, a big block of ice was causing the jam in it. The tech came out twice and tried to get the icemaker loose and I appreciated him coming back out. The ice hadn't defrosted overnight and they had to order a small heater and replace that in order for my ice to slow. Finally, I got ice again. He was very patient and understanding. He explained everything. He even pulled it up on the screen and on the internet. He was an awesome person.

I had the dishwasher installed and I had problems with the first people who came out to install it. They said they couldn't install it because they couldn't turn the pipe to unloose it from the hose to install the new one. American Home Shield sent out another company, Book's Appliance Repair. The tech did a great job. All he did was turn it, take one part off, put the other part in and install the dishwasher. He cleaned up behind himself and I was very pleased with him. I just had to pay $125 for them to come out and check it to see what the problem was. I’ve always had a warranty and it has very good having AHS.

American Home Shield sent us a letter and said the insurance was due, and asked if we wanted to renew it. So, we called them, and we renewed to their better one because we figured it would be a better deal. It was a bit more money. This house that we bought is fairly new. It's only six years old. But stuff goes out. I highly recommend anyone that buys a house to get AHS, especially if they're buying a new one.

American Home Shield sent MJS for the air conditioner that was not working. It's all repaired now. The other people that were here before didn't know what they were doing and they messed it all up. They just connected some wires wrongly and then they came back. Then, when I called to repair this, AHS wouldn't honor it because it said they were gone too long. So, I had to pay AHS again and somebody came out and fixed it. The first people that AHS sent out were no good, but MJS was pretty good.

I had a backup in my shower and I didn't have to wait long for the plumber to come out. He fixed some part of it. But after that, my washer was overflowing into the hallway. So they came back and fixed it. Now, everything's going good. I've had a pleasant experience with AHS. They've been on top of things. I'm happy with the service. I'm covered for things that happened that were not expected.

You have peace of mind when you have a home warranty, especially when there are unexpected bills. Breakdowns happen all the time. AHS has always been good with their service and reasonable with their prices. For a claim I had, I got online then I called because I wasn't sure if it went through or not. My washing machine is a little over a year old and my warranty ran out. It's just me and my wife, so it's not like we do a ton of laundry. I had AHS so I called them and they sent a guy out promptly.

American Home Shield took care of whatever they needed to take care of. So, I haven’t had any problems. There was a minor glitch, but they took care of that also. It was concerning my water heater and the refund. But they bought it out. DNG Appliance Services was great. They told me the service would probably take a few days. But when they came out, they took care of everything quickly, and everything's up and running.

Everything went smoothly when I used the warranty. My oven would not turn on. The tech was on time, professional, and had a solution to the problem fairly quickly. They had to order a part. Once they had that, it only took 20 minutes.

My experience was horrible. A technician from A-US Air came out one day and diagnosed the issue to be my inside unit. They said what needed to be done and that it would be no cost to me. A couple of days later American Home Shield, called me and reviewed with me my out of pocket cost. They indicated all the issues that needed to be done per the agreement and what I was responsible for. I told the rep it sounded like they were revising my outside unit as well and the rep said yes. I told him that was not what the guy told me when he came and diagnosed the inside unit. The rep said, "This is what we have here. This is your cost and we can't move forward until you agree." I told him I was gonna agree to the charges because I needed my unit on.

The icemaker would make ice but it wouldn't dispense. The unit inside of the icemaker operates and turns the blades that will allow the ice to dispense and because the tray was cracked where the blades will turn, the blades would grind into the plastic. It would sometimes dispense plastic shavings in the ice. After a while, it got to the point where it didn't want to turn at all because it had gotten stuck. So the whole entire container that held the ice had to be replaced. It's working beautifully now. We have had American Home Shield for a long time and every time we call them, they give us excellent service. They get the best individuals or the best companies that they feel can handle the job. It's a wonderful company and we never have a problem with it at all.

American Home Shield is okay, but sometimes whoever they send out doesn't take time to find out the problem. I had a problem with my sink. A guy came out and saw that the faucet was leaking but said he didn't know where the water was coming from. He didn't stay here long enough to find out. It was 20 minutes at the most. I had to call a plumber to come out because it would have messed up my kitchen cabinets plus floors. The guy came out and found exactly what it was. He took the time and found out where it was coming from. I used to have American Home Shield years ago when I was in my other home. They replaced the washing machine for me. They also replaced a stove. I haven't had that problem with them. If they couldn't fix an item, they replaced it.

The pre-season check that A-US Air of Texas did was great and my most recent claim was an actual repair for a dryer. The drum wouldn't turn and it was repaired. I like that with American Home Shield, I can just call and say I need some help and they send somebody out. The contractors have all been great.

American Home Shield has been here for a variety of my appliances and whenever I call them, it's a simple fix and they initiate the work order. I call the contractor and they make an appointment with me, and they come out when they say they're going to and do the work they're going to do. So, I'm happy with them. I don't know what I would do without AHS. I started with my air conditioner and then, they did my washing machine. Then, they did my dryer, the dishwasher and now, the hot water heater. They also did some plumbing and some electrical work. In the last plumbing claim, my hot water heater exploded and I got a brand new one installed. I only had to pay 875 out-of-pocket to bring it up to code. The contractors that AHS sent out were excellent, professional and knew what they were doing.

I had a leak that was not covered. They sent paperwork saying why it was not and that was fine. The technician was excellent. The AHS people are also friendly. They seem to take their jobs seriously.

American Home Shield has been very responsive when we have contacted them. Recently, the contractor rekeyed our locks. They did a fine job. One time, we had a contractor out to look at some AC. It was a thermostat issue. The contractor promptly fixed it. So, we were happy.

They did four doors for the rekey and it was quick. 10 minutes tops. However, I called in sick one day when I wasn’t sick that they were able to get me in. Otherwise, it would have been very difficult to schedule with them. So that was a disappointing thing.