American Home Shield Reviews

So far, I'm not very pleased with American Home Shield’s service. It's kind of slow with service calls and start resolving problems. I've talked to the representative about getting our new dishwasher. I'm at Lowe's now. I'm only getting $800 for the dishwasher. I have to try and find something on sale. So that's gonna be another week or two. So I’m trying to decide. The installation and delivery charges are all included in the $800 so that limited my spending and what I can pick.

Requesting for service with AHS is as easy as it could be. AAA U-Pay-Less Appliance Service came out for the oven and they knew exactly what the issue was. In 15 minutes, the problem was solved. Also, I had a GE guy here yesterday for the refrigerator and he was here for two hours. He wasn't satisfied with how it was going. He said he really believes that I need another part, which will come on Sunday. He said he will be here on Monday morning to do it.

There was no power to the thermostat and the AC unit wasn't working for my recent claim. The guy that came was very professional. He troubleshot it, found out that there was some insulation or something in one of the control wires shorting out. He had it fixed in about 30 minutes and left. However, with AHS, I sometimes don't like I have to do everything online. It's all automated and I can't sometimes put enough information in there. Like for example, today, I just put in another claim for a hot water issue. The hot water in the house isn't getting as hot as normal. I've got two water heaters and it doesn't really let me explain that.

I was initially reluctant with American Home Shield because I had bad experiences with groups like theirs in the past. But I realized that everything in the house that I purchased was old and I had do something. So far, it's been good with American Home Shield. The motor in the furnace died and they replaced that. The motor the techs got me had a broken leg and they put it in because I had no heat. They replaced it as soon as they got another unit. They worked with my schedule too. Someone also came out for my air conditioner. It is under my front porch and the tech was the size of a football player. I felt bad having to send him under there but he did great and was very helpful. I'm about to call American Home Shield for the dishwasher.

We've had several issues in the last year and a half and most recently, a tech came out and flipped a breaker because we had no air. He gave the unit a tune-up as well. He was awesome. American Home Shield is okay, but you have to wait a while sometimes for service. One time, we had to wait two months for a repair for for air conditioning. They ordered the wrong part then I talked to 50 different people trying to get results and an answer, and nobody seemed to be able to help.

A technician fixed my AC up. He was on time. Having a home warranty sometimes is great ‘cause it helps on the cost.

The person that came out did a good job. My air conditioner stopped working by itself and he fixed it. He was on time when he was supposed to be here, came in, knocked it out quick, and knew what he was doing. He was very professional and I was grateful for him. If everybody works like that, then American Home Shield has a good team. It was on point this time. I had to go a few days without AC, but they told me that already, so I expected that.

The AC went out and a company diagnosed the burned out fan motor, but they're not covered by American Home Shield. So, they assigned Heritage. Heritage made a different diagnosis. It was actually not the fan motor. So, they fixed it very fast. I was very impressed with Heritage and it saved me a $1,000. American Home Shield's contractors are generally pretty good. I understand that they get to choose the contractor. I wish I had a little more choice in the contractor, but I've been pretty satisfied. Overall, our house has enough issues every year that it's worthwhile for us to have the warranty.

The pool motor started freezing up and smoking. The contractor said they would come out within a certain timeframe. So the contractor brought a new motor and put it in. They explained what they were doing, all from the beginning to when they left. And they're very pleasant gentlemen. The motor is working great. Everything seems good with the pool. American Home Shield has excellent service, and they are very responsive.

American Home Shield has been doing a great job. I have an older house so I've had to use them several times. They have been like clockwork in terms of how they handle the claims, and easy to communicate with. I submitted claims on their website and it was quick. It's an automated system, and somebody calls you back within a day or two. I’ve had air conditioning. I have had some refrigerator stuff, we're still waiting on a part. And I've had ice machine stuff. They have just been there. I really liked the recent repair guy. He's a good dude.

Called to question possible policies. Service rep was great. Replaced my policy I had with Cinch. Sounds like American will be more responsive than the reps I had to deal with at Cinch. Glad American Home Shield ​was recommended.

The guys were very professional and kind people. AHS is a very good service and it works. I'll be re-upping both of mine this year.

The contractor who came out for the water heater was very knowledgeable. It wasn't quick because something happened between them submitting a request but it still went well. Once we were in contact with them again, they came out very quickly. The claim for the appliance where Sears came out was excellent. The tech was very knowledgeable, kind and very dedicated to what he was doing. He looked for all kinds of problems. He wanted to make sure everything was taken care of. But for the furnace, I did not know that if the repair guy did not fix the problem, I didn't have to submit a new claim. So, the first time, we submitted two claims when it was not corrected before. I logged in online on a site where it said that it could be redone. Whereas, when I called, no one told me to call back and tell them to reopen it if it wasn't corrected. Still, I would highly recommend American Home Shield. I love them so far.

I had an AC unit issue, and the guy who came out was wonderful. But American Home Shield is pitiful. With COVID going on, I understand but it shouldn't take two weeks to get an appointment. I've had 25 home warranties with American Home Shield. I also have had one on my mother's home, and she has yet to get any help. They have treated her so poorly. We've had one disaster after another. They left her without a dishwasher for six months. She's 77. They kept saying that the motherboard was out. She paid the $100 service fee and never got anything. She finally went and bought her own dishwasher. The exact same thing happened with her washing machine. She paid two service fees. She bought her own washing machine.

All the drains were draining slowly. If I turn on the dishwasher, the sink would sometimes fill up with water. The bathtub had pretty much stopped draining altogether. It would take all night for it to drain after a shower. And if I turn on the garbage disposal, stuff were kicking back into the bathtub, which is, obviously not in the same room. So, I had a plumber come out and take care of it. He did a great job. He seemed very knowledgeable. He was very communicative, told me what he saw, what he was looking at, and what he was doing. He determined that the problem was with the plumbing in the house.

Originally, Climate Masters came on the 28th. The guy said the problem was the heat pump on the basement, and the water was leaking. Luckily, I had the safety valve system, so when the water reached certain level, it shut it off. The first guy who came said, “Oh, this was clogged.” He put some vinegar and bleach, and he said, “This should work.” After he left, it was doing the same thing. It was all flooded. Water was filling up. I called the company back and said, “Hey, that guy didn’t fix it good.” They said, “The early we can give you is week after.”

The garage door wouldn't open. I filed it over the phone through the automatic system and I was very surprised. It was very seamless. The rep gave me the contractor's name, address, and company number. When they called me that day, they came out the next day and fixed it. My wife's very happy. She had to pick the garage door up. 100% glad I re-upped and very satisfied with American Home Shield. I'd tell people to get it.

The guy that came out for our claim was really nice and we like him. But he couldn't figure out why the AC keeps popping on and off. We’re waiting for the breaker to pop again. That aside, we recommend people to American Home Shield all the time. We tell them about the price and the service we get.

I wasn't satisfied with the warranty plan I had so I did some investigation and made some determinations on which home warranty plan was suitable for me. Most of the home warranty plans were pretty standard. But with American Home Shield, they had another plan that I can choose as well as an addition to what I wanted to choose. They had an electronic plan for the products for my electronics, TV, and computers. I chose them since they had this additional plan.

I came home from a weekend away, and my AC was blowing but it was not cold air. The tech who was here said it was the compressor or the starter. It was very easy to submit the claim to American Home Shield, and I was really pleasantly surprised. I've had another HVAC company come out in the past. They were initially scheduled to provide service, and they called and said that they were booked until the 9th of July. So, I was pretty worried that I wasn't gonna have any AC for over a week. But Epic called just maybe 40 minutes after I received that phone call from the initial company. And they were here about two days later, and it was fixed. So, it was very easy.

American Home Shield can do good at times. But at other times, they can do bad. I've been with them for a certain number of years and I've run into the problem when I'm making phone calls to get service. They're sending me to the Philippines. That's preposterous. I'm in the United States. Why are they sending me someplace way over there? They have no idea what's going on over here. Then they can't make the contacts that they need to because they are in the Philippines. I don't like that. It might be one of the reasons that send me to another company.

The AC quit working. It was very easy to submit the claim online. There was a capacitor that failed, and the contractor replaced it very quickly and got it back running again. So far, I've been satisfied with AHS.

My dishwasher came disconnected to how it was fed into the cabinet. If I had a full load on the bottom rack and it was pulled out, everything just fell forward and I had to catch it all. It looked like it had been glued, but the glue had let go and it wasn't working anymore. So, the tech who came out put a different kind of thing in there and screwed it into the side of the cabinet. The claims process through American Home Shield was pretty good. I always thought I'd have to call them and persuade them that I really had something wrong. But they just charged me the $100 and then sent somebody out. Having them as my warranty provider, there's not really a hassle, and I can get somebody out.

I just use the phone, and submitted the claim by phone. That was speedy. However, the last service was not prompt. It took two weeks or more to get somebody out here. And then somehow or another, they didn't get here. They had to cancel and reschedule. And the first time, it did not get fixed. But this was very prompt, which I appreciated. Also, the contractor was very good and professional. He just didn't fix it the first time. He had to come back, and that required another two-week wait. I like this service.

There was a leak in the ceiling coming from one of the bathrooms and I called American Home Shield. The repair guy was very professional, knowledgeable, informative, warm and friendly. One leak that he wasn't able to handle because it was coming from the outside had to be done by some other contractor but he did what he could. He looked at where the leak was coming from, and he said it was something that was very loose and he tightened it up. I asked him to look at the ceiling in the basement where it was going and he did. It stopped the leak and it made me feel better. There was more to do to take care of it being workable for day-to-day use but there wasn't anything more he could do. He did what he was supposed to do and it has worked fine.

My water heater suddenly started leaking. AHS scheduled a plumber and they're still working on the repairs. But it was easy. They have to replace the water heater and it's not all covered. I've had other repairs in the past and AHS has had the vast majority of the costs in the past. Their warranty reduces the out-of-pocket expenses in exchange for a monthly fee.

I had some plugs that weren’t working. I called the insurance company. They listened to me, and then said they would get me some help. They called the contractor, then told me what their name was. The tech came in, I told him what the problem was, and he started working on it. American Home Shield was very professional. They got the job done and I was pleased with it. They were good and they do what they’re supposed to do. They help you when you need help.

The experience with AHS has been good and relatively easy. Every time we filed for something, it’s been filled out pretty quick, which has been very helpful. Also, the technicians who have come out resolved what we needed to have resolved.

We've had a policy with AHS for several years and one of the biggest challenges that we've experienced recently is communication. It seems, primarily over the past year, they've outsourced their customer service to other countries. It's really difficult sometimes even just to understand. There are translating machines that interpret and then they respond. And it's sometimes difficult to understand just with that. It's definitely challenging when I call, and I have to stay on hold for an hour or so. Then I'm not able to request them to transfer to another department, because they say they don't have the ability to do that.

We had a problem with our air conditioner and the guy from American Heating and Air came over within two days, which was great. I had no problem setting up the appointment. When he got here on the 23rd of June, he found that there was a motor that needed to be replaced. He sent the order over the next day through their portals. On Monday, I called American and asked what was going on and they said they never got the order. That was not the first time that they said they never got the submission from the contractors saying what the problem was. It's like a delay tactic.

The service with American Home Shield was good. I had the electricity done and that was fine. The air conditioner was good too but the guy that was there said that he would have to come back or they would send somebody. I was gonna call them back and I'll try today. I'm satisfied with everything. AHS always sends the contractor out to fix stuff and it keeps the cost down.

American Home Shield fits my needs. I called over the phone and it was easy to place the claim. The contractor then came out to check the upstairs bathroom sink and a plumbing that was coming from the washer plug. The service was good, but it hasn't been fully repaired. A part was ordered and it was delivered this past Friday, but they haven't come back out.

Family Heating & Air did an excellent job for my AC. The only thing is, it took about a month to get everything in, but it was because of the situation in parts and stuff coming in. Once they got here, the crew that put the parts in were very professional. They showed up one time and installed it and explained it to me and I was very happy.

Everything went great on my claim and we didn't have any issues at all. It was super easy from start to finish. The techs communicated very well and they were both very professional. So, I was comfortable having them with my husband not home, which is a big thing. It was very good and I was very impressed. The only claim that we have done with American Home Shield went very smoothly, not exactly the same with the last one that we were with.

The contractor looked at all the pipes in the basement where the plumbing goes up to the toilet. They put paper stuff underneath it and said there was no leak. He looked at everything and even sent pictures. There's a stain on the floor that we thought was a leak and it's not a leak. So, the guy who laid the tiles is going to come out and see if he can get the stain out. My husband and I are completely satisfied. It was great and I love those guys. They’ve come out every time we’ve had a problem. American Home Shield is available when I call. They always send emails out saying what's going on and what company's coming out to do the service. I have no complaints with anybody who came out through AHS in all the years we’ve had our contract with them.

I had some flashing that was leaking on my roof. The contractor sealed it, repaired it, and they did a wonderful job.

All of a sudden, the AC unit wasn't cooling. That was when we called American Home Shield and they sent out A.R.T. Heating & Air Conditioning. The tech looked at it and said a blade was damaged. When he finally pulled that, the fifth blade was sort of half gone. He told me he didn't know about the compressor. We got my water hose and cooled it off. He told me the compressor was still fine. He told me he was not sure about the motor and we had to wait and see. He also told me he would submit it to American Home Shield. Then I had a message to call him and I did. He told me I needed to call American Home Shield.

My outside unit stopped responding for about five hours or more. It came back on but I made a service call with AHS because I wasn't sure if it was going to happen again and I wanted to know if the tech could find any issue. The claim process was easy but I reached out on the Monday after the 4th of July, so everybody was off and I couldn't get anybody out here right then and there. But most AC unit repair people work every day, 24 hours a day, doing emergencies. The tech didn't come out until Wednesday and luckily, it wasn't too hot that day and the AC came back on. After that, when the tech came through, everything was fine and he didn't find anything. But I asked a lot of questions and he was very knowledgeable and very professional.

The wax seal was leaking on the toilet and the contractor came out and replaced it. American Home Shield always double-checks to make sure that everything went okay. Everything has always been cut and dry.

Over the last six months, we've had two incidents that I've reported to American Home Shield. And they haven't fixed anything. I'm currently in the process of following up with the Better Business Bureau. It's one of those things where I double-checked after we did it to make sure it wasn't a scam. Because it seems like it. I had one incident where there was something wrong with my fridge, and there was something wrong with my microwave and oven. So, I called AHS. They sent somebody out. He fixed an element in the stove. But the other two things weren’t fixed. And then, I called the guy, and I never got a callback. Then, I called again and never got a callback. I called AHS and said, “Hey, your guy hasn’t come out to fix it yet. Come on. Let’s change it.” I followed up seven times, never sent somebody out, never followed up with me on it. Besides, I'm out of warranty now because why would I keep spending money on it if it ain’t working?

I’ve used the same contractor maybe four times and they always answer their phone. They always return information such as for a part or if something was ordered. They always call and are flexible with the appointments. The repair guy shows up on time and does the work. So, everything is exactly perfect. American Home Shield works for me. You get that once a year payment. I don't have a claim at all some years but this year, I've had quite a few. So, it balances out.

I had a pipe leak in my ceiling. They scheduled me pretty quickly, and the technician who came in did a great job of diagnosing the issue and fixing it. He fixed the leak, but he had to cut a hole in the ceiling in order to access the pipe. So, it took another day for a new person to come out and fix that hole that was created. The main issue I had was the coverage that American Home Shield provided. The water itself caused some damage to my ceiling, and they didn't cover that. That cost me more out of pocket to get it fixed. They said it's their process that they don't cover the actual damage from something like that. They expect folks to go through insurance. Unless it's kind of catastrophic, you're kind of in a place where the insurance is not paying for it either.

I don’t like how American Home Shield uses that Philippine company on the weekends in the call center. I know that companies got to cut costs, do what they got to do. The one person that I talked to was very knowledgeable, was very good at what she does, and I appreciate that. But a lot of people that are far away don't understand home problems that you're having in Indiana versus in the Philippines. And then AHS assigns people from these area codes that are outside of Chicago. They pick massive area codes, and those people do not even come out to Indiana. 312 is Chicago. We live in Northwest Indiana. It's 219 area code. So, they should get a company that is located in 219.

I called in a claim for the garbage disposal. Water was leaking. I got a call from the contractor, letting me know when they were coming and the date that they set up. They replaced the garbage disposal. Overall, AHS is fine but the price is too high. Every time I look around, their prices are going up. Also, they don't give seniors discounts. Seniors deserve a discount.

We had our AC unit go out so American Home Shield sent a vendor out to replace it. Being on digital, the claim submission process was amazing, and extremely fast turnaround within minutes to assign me a person. Then even the call from the vendor was on the same day, and they said, “We can fit you in today,” the same day I submitted.

The pipe in the basement was leaking. The tech was very nice, professional, and responsible. He was on time, and then he fixed everything.

Our drainage line was blocked pretty severely. I logged into American Home Shield and placed an order. Service people came out and they were very professional. They were quick, efficient, and did a good job. The biggest thing about having a home warranty is the savings. Anytime I've had air conditioning guys out here in the past, they can charge an arm or a leg. With my home warranty, my fee was 100 bucks and that was all I had to pay. I'd tell others to choose American Home Shield.

We found a leakage in the garden and the water was coming out from the ground. We filed this claim to American Home Shield and a contractor tried to find out the leakage. It turned out to be inside, not in the garden outside. It was from the heater and they repaired it. But we paid 2,300 out of our pocket which is a lot. They also made lots of holes on the walls. Now, we have a second thing which is to dry the wall, get out of the laminate and dry the ground. They get the job done but there is probably secondary damage during the process. During the plumbing process, they tried to find the first leakage. After they were gone, we found the second leakage. It was behind the fridge which caused an even bigger damage.

I'm really happy with AHS. They're great. I've had them for many years. The price increase over the past year was another thing that was worrisome though. It went from $65 to 88 something now. It’s a huge jump. I thought that that was quite an increase. I even shopped around. I was thinking of leaving AHS. Because there are places out there that are like $40 that offer the same coverage AHS does. I've been a customer for 15 years and I said, “Isn't there anything for customer loyalty, for being with somebody for so long, to have over a $20 a month increase?” And whoever I spoke with at the time said, “No,” so that was the end of it. But otherwise, service-wise, getting the job done, I have no complaints at all.

Some of the selection choices when submitting claims online can be limiting. As a homeowner, you wonder if the issue fits into this certain category and that's been the biggest thing when trying to submit claims online. Also, the policy is not very clear in its language. You don't have a clear understanding of what is covered and not covered until the person arrives. It's better if I have the full details like if they come out for an AC and the refrigerant is not covered. But even though there are little quirks, I still tell people about AHS. Our experience with them has always been really good.

Right now, I got a claim going with AHS. My AC's out. It's been almost two weeks since I made the claim. I called today and they still haven't assigned a contractor to it. Because the contractor that originally came out couldn't perform the job or wasn't physically unable to do the job because of the blowers in the attic. So, he couldn't get in the attic, that was why they were trying to find another contractor. I did another claim for my AC years ago and it took five days for the AC guy to come out. Then they had to order the parts, it was another four days, and then it was fixed. But, this time, it just seemed like it's taken a little longer. But other than that, I really haven't had any problems with AHS.

American Home Shield's app is easy to use but it is limited. They should add the ability to put in comments. When I sent in a claim, I received a text that it's been assigned, who it's been assigned to, and the phone number to get in touch with them. I've had two contractors come out here recently. I've been having a problem with my dishwasher, and each time I have the problem with it, 4A would come out and they would clean the lines and they would run it and it would be fine. But when they left, it wasn't draining. Later on, we found out the reason it was draining was because they had to physically push the button in order to drain it. So I had put in another claim and American Home Shield sent out a different company. I told the new company that this has been an ongoing problem. Each time, we have to push the button but we didn't realize that because the handyman would come out and they would push it to drain it, it would drain.

We've had air conditioning repair in the past through AHS. Now, our refrigerator's evaporator is broken. Submitting the claim was very easy just like it always is. They email us and say, "Please call to schedule." For the most part, they are able to come and get us in pretty quickly. This warranty, gives you a peace of mind that if something goes wrong, AHS will help find someone who knows what they're doing to fix whatever the issue is. It's a good investment.

I am not very happy with American Home Shield. There have been some issues with my AC unit and it took a really long time to fix it. It was an issue from last year which got finally fixed in March of this year. Now, the same unit has broken again. They sent someone on Tuesday who supposedly fixed it. But a day later, we noticed that it's really not fixed. It's been really annoying.

Our air conditioning doesn't seem like it's staying where it should. It's cooling, but it's still hot. I signed up on American Home Shield's website. I love it. It’s all right there. The tech said at first he thought it was the thermostat. But then he said, “No. The thermostat was sitting at all different settings.” And he switched that over. But my husband came home the other night, and he said, “It says it's 74.” But it was supposed to be set at 72. So, we think there's something wrong with the thermostat. But the tech went out and checked to see if the Freon was full. He seemed like he was new. He kept calling somebody to get information. He went over it. But he was a nice guy.

It's been good with American Home Shield's customer service. There's only been one situation where they put in a wrong order that I had to call and clarify. But it wasn't that big a deal. Recently, Prime Plumbing Services came out for a couple of things. There was a stoppage in both the master bathroom and my son's bathroom. Also, our hot water heater was messed up. We had a plumbing company that came out before Prime and supposedly fixed our water heater. But it still wasn't hot so Prime came to do that.

About six weeks after we had the American Home Shield plan, our fan mode to our air conditioner went out. We've lived here for 20 years, and it was the first problem we ever had with it. We had some guy that came out first that was a real big waste of time. He just ran in, ran out. Then he did some report that said the unit was installed wrong. It was really bizarre because we moved in here in ’99. The unit was in there. It's been running all that time. So, I don't know what the heck he was talking about. AHS sent somebody else out and the guy figured out right away that the issue was the fan motor. He just lickety-split took care of it. Now, it works great. It seems to work much better than it did for a while.

I had an oven that would not heat up and it smelled like gas. I got online to American Home Shield's website and made a request for a service call. It was really easy. It was my first claim and it went really well. I'm very happy. The tech was very knowledgeable and helpful. He was very quick at getting what I needed done. I was able to cook again after the repair. It helped tremendously. I would definitely recommend American Home Shield to anybody if they don't have a home warranty process thing. It's definitely worth getting.

The annual fee for the coverage is worth it in terms of having an older home. However, it was difficult for me when I filed a claim for the dyer that was not drying clothes. At first I was referred to one company and no one had a record of it. The mix up may have come in where they texted True Vine to my daughter, but I had been given the name of another company that never did come out. We finally contacted True Vine and made some arrangements with them. Then the technician came out and addressed the issue. My daughter is satisfied with it, but I'm not. We have large drying towels and they don’t get completely dry so we have to do at least two cycles.

When my upstairs air conditioning unit had quit cooling, a contractor came out and took care of the problem for me. They were honest and I'm satisfied. American Home Shield saves you a lot of money. Rather than having to come out of your pocket for a new air conditioner compressor, you pay the $120 and you're done with it.

Shortly after I started my plan with American Home Shield, I had a problem with my AC. I gave the home warranty company a call and the person I spoke with on the phone sent out the work order to a technician in the area. He called me and we scheduled an appointment, and then he came over and got everything taken care of. I was very happy to have American Home Shield. It was very useful and so far, I have no complaints at all. Everything's been great.

The contractor came out as soon as everything was approved and everything was taken care of. They’ve been down at my place a few times and they're very professional. I’m very satisfied. Everything I had to take care of, American Home Shied did. I had some attic fans and a hot water heater too that they took care of. For the sake of peace of mind, I would always have it.

On the AC unit, there is no one here that could come to do the work. But when the water heater was leaking, the contractor came in and fixed it. They had to replace it. They did a good job. Don't hire someone. Call insurance.

Submitting the claim was very easy and simple. I just went to the website and put it in, and Edelen Door came the next day and everything was fine. I hoped that the same contractor would be used again, and they were. Also, the same guy came out for the service call and when he did the repair, everything was better and it works better. Just like the first time, he was very pleasant and courteous.

Borderline Fraud. The American Home Shield approved vendor did a service call on our A/C and reported the parts needed to fix. While the fix was approved it still hasn't been repaired and it has been almost 2 months. I have paid for service call and extra parts. I have called several times and continue to get the run around, told I will get a call back (doesn't happen). Meanwhile it is 100 degrees and no A/C. Asking for a supervisor does nothing, they tell how long the wait is, they can't find one, etc. The A/C repair company is completely incompetent and I want a new company to come out that is local to our area. I have filed a complaint with BBB.

I like Budget HVAC that American Home Shield sent out. They're very professional, they do good work, and are very clear with their plan, goals and timeline. The only thing that could go better, especially when you're dealing with the air conditioning experience, is if AHS could outline in the contract how much they actually pay for the fan. Other than that, I’d highly recommend them. They are a good company and they try to fix your claims within a day or two.

We bought our home about seven weeks ago. There was an issue with the compressor on one of the aircons approximately 10 days after we moved in. We had American Home Shield send somebody out to do an investigation and they found it was the compressor. The air conditioner company would have had the repair done in 48 hours. We're still nowhere, and we keep getting this massive runaround that the parts are on order and it's in the approval process. The contractor doesn't answer their phone. They both push it back to each other. It's 90 some degrees here in Michigan and nobody cares.

I learned the hard way that in order to get something faster, you have to talk to a representative and not use the automated system. Otherwise, things are slow moving. I had an incident where we had to get service faster than American Home Shield's service provider could do. There was only one service provider in the area for plumbers and they were all booked up. It was more of an emergency service. And we discovered that after we placed the order.

My only gripe with them is the super long hold time to speak to the right person to get a work order going. It's frustrating. Other than that, the local contractor that they sent out for the gas fireplace was great and they were very responsive.

Doing a claim online with American Home Shield was very easy because I'm not the biggest on doing that kind of stuff. Someone contacted me right away and made an appointment. They said they could come out that day if I wanted. The gentleman who came out was very personable and friendly so I was happy. This was my first time using American Home Shield and I was very pleased with it so far. My oldest actually convinced me to do the home warranty. He's been doing it for like years. I got my one youngest son to purchase the home warranty too.

My dryer stopped going round and round so I called American Home Shield to have it fixed. A tech called me when he was on his way. When he came in, he said the dryer was easy to fix. He had it fixed within 10 minutes and it worked out great. I've had American Home Shield for probably 10 years. They are inexpensive and the service person is sent out right away. The only downside is usually, the providers don't work weekends. But we can work around that. On the whole, American Home Shield is consistently reliable. Normally, if something can be fixed, they will fix it instead of suggesting getting a new one. They give me comfort knowing that if something goes wrong, I can depend on them.

When my refrigerator wasn't latching, American Home Shield took care of everything. Someone came by and assessed the situation, and then they ordered the parts, which took a while. When the parts came in, they put them in the refrigerator so it can latch. I've had other repairs as well and I like them a lot. The only thing I didn't like was replacing my dishwasher. My dishwasher stopped working for some reason and the part that needed to be replaced wasn't being sold anymore. AHS had to replace the whole dishwasher, but they only gave me an amount, so I had to get a different brand. The brand that I had before matched the rest of my appliances. Everything besides that has been excellent.

My dishwasher stopped working so my dishes were not getting clean. The person came out and fixed the dishwasher. We use our dishwasher one to two times every day so it helped drastically. He was very informative on how to prevent the problem from happening and he was super nice. We like American Home Shield a lot because it helps us out in serious situations where stuff fail and you don't have anybody else to call. When that happens, we call them and set up that claim. I’ve been using their website for years so it’s user-friendly enough for me to be able to go in to navigate what I need. We pay the fee and we don't have to worry. Homeowners should consider AHS to help out with small and even the largest repairs for the home.

We got a good and quick response from AHS when we requested for service. The Power of Red Appliance Repair fella who came out knew what was going on and was able to help us get our various appliances functioning again. Also, he was very polite and very helpful. He brought me along about what was going on and I felt very comfortable with what had been accomplished. Everything is working just like he said it was going to work.

I was trying to remove something in the night, but in the morning, the microwave went out. I called and I told American Home Shield what happened, that I turned on the microwave and it gave out a really bad noise and it just went out. When the tech came, he said some parts were bad and he was gonna order the parts. He checked everything. And then when he came back, he just told me that no, they were going to replace it because that didn't work. He was nice. Every time I call, AHS is awesome and they send somebody. Get it.

The AC unit was not working properly. So, I called American Home Shield for that a few weeks ago. The contractor did a wonderful job. The tech was able to fix the problem that was causing the AC to not work. He was able to explain what was going on. I would recommend AHS. They've been wonderful so far.

The dryer has been repaired through American Home Shield about three times. Not only as American Home Shield, but we as the insured have paid more than what the thing was worth. We both have a lot of money invested in it, and it's a basic dryer. So, I'm hoping that next time if that breaks, they just replace it instead of repairing it. Other than that, my wife and I love the service. There's the security that if something happens, I can get them out here. Their techs know what they're doing.

We had an air conditioning unit that needed repair. The first time I tried to call American Home Shield, the person had no idea of how to handle the claim. At first, I thought it was a minor issue and had somebody we knew come out to take a look at it. They diagnosed the problem and told me what was wrong. Then American Home Shield wanted to send me to a whole new person to start over. I'm not very happy with it and I don't think they did a particularly good job on this. I'm reluctant to have to use them again.

My daughter smelled something burning about three days prior and then, we realized that the thermostat hasn't been shutting off. It would keep running even if you turn it off and the house was not cooling. I called it in to American Home Shield on Saturday and a guy came out on Monday and looked at it. Everybody was closed for the 4th of July weekend and he couldn’t get the part. The very next morning, a different guy from the same company came out and switched out the pieces. The switch and everything in there was burnt and he had to redo the wiring. The outside one wasn't shutting off either and he did the same thing. AHS is great. It was a $75 co-pay and it probably would have been several hundred, especially with it being a holiday weekend, to even get somebody out. So we were impressed that the repair guys came as quickly as they did.

We've been using American Home Shield's service for quite a few years now and the claims process is not too cumbersome. There have been times when the contractor calls back sooner and sometimes a little longer. But in general, they contact us within 24 hours. But I'm disappointed with the AC claim that we submitted. My wife was here when the contractor came and they found that it looked like there could be a leak of Freon from the unit outside. When I got home, I asked her, “How’s it feel?” She said it feels better. But better doesn't mean that it's fixed. When I put my hand up into the vent, it feels cooler than before, but it doesn't seem like it's running properly. So I'm concerned whether the fix was an actual fix. So as of right now, I'm not satisfied yet. We're gonna wait a few more days. The weather's drop has gotten cooler, so the unit's not gonna work as hard. So it's gonna feel cooler.

My water heater was leaking and the repair guy switched something out on it. It worked fine from there. I had one other claim with American Home Shield and they did good on that, too. We are able to get things done by having AHS because we’re not mechanically inclined that much, so it’s good to have someone come out and know exactly what's wrong..

The AC unit started out not cooling the lower level and that was when I called American Home Shield. Before the contractor was able to get in here, the upper level wasn't being cooled. At first, my son who looked at it thought it was maybe a damper. A tech came out, looked at it, and said that the air conditioner was fine. The freon was good. He went up, looked at the filter and made sure the dampers were working properly. I don't know what he did, but they're working now. American Home Shield sounds good on paper and though I haven't had a big claim yet, it’s worked so far. However, I wasn't aware that when I signed up for, we were going to be limited to certain providers. I would have liked to been able to have the policy, call somebody, have them fix it, then have them bill American Home Shield.

DaCosta & Sons Plumbing came out for my toilets and they put in a hammer arrestor. They were very timely and were courteous of the property. They were clean too. They did their work and left. Everything's great now. I don't have to flush my toilet with a bucket of water anymore. AHS is worth it.

Contractors use American Home Shield as a lead to make money. And the thing is is they're not just wanting to make what the job is actually worth. They're trying to make all of their money in one place. They don't have any sort of competitive pricing and are trying to milk homeowners for everything they're worth Their contractor May Heating and Air quoted me $1,194 to put seven and a half pounds of coolant that costs 30 bucks a pound in my system. I found several companies that were local that would come out, charge my system, and replace the evaporator coil which is a $250 part. They would do the job for almost $700 cheaper than May Heating and Air.

Issues are usually fixed very quickly and everything's going well. We had a blocked drain, a leaking shower, and a running toilet. The tech from United Air Temp came at a time that I wasn't home and he waited for me. He was very professional and fixed everything in a timely fashion.

We had a plumbing issue where the pressure of the water was very low. I called American Home Shield and they scheduled Draingo to come out. They did a great job and fixed the issue. The second time they came out was because they asked to order parts. We received the parts on time and they came right out and installed them.

The contractor was on top of my claim. They came out the same day that I filed it and it took them a couple of days to get the parts for American Home Shield to approve it. It was all very smooth. I've recommended family already to American Home Shield and they have the policy. It's a good policy to have. Sometimes, you look at the monthly cost of it and think it's $30 you could be putting in your pocket. But in reality, when it comes down to having to replace or repairing big appliances, it's well worth the cost in the long run. One thing I wish they did cover though was soft water systems. I have to renew my policy by the 16th and I don't see it on there.

My AC wasn't working and I went online to submit the claim to American Home Shield. Someone called me the next day to set up the appointment and the contractor came out the same day and fixed it. Having AHS as a provider, I have cheaper service fees. I’m paying for it upfront but if anything breaks, then I have to pay for that. So, it’s well-balanced. It's nice knowing I don't have to pay for something big out of nowhere.

The signal going to the air conditioning to like to turn on and cool was not working. The techs came out and fixed it. A couple days later, it did break. It was working fine for a little bit. A person I worked with for AHS was very helpful. I had some problems getting the first contractor out here, so they scheduled the AC Pro Heating & Cooling. They came out the next day. I sent them my new requests yesterday, so they're coming out again today.

I like American Home Shield's service but when we have a service call for the air conditioning unit, it goes out around the same time every year for the same issue. It’s been going on for 10 years. With a recent call, I was talking with the technician and asked him, “How come y’all can’t replace it?” The contractor recommended we need to get it replaced but they said American Home Shield will not pay for it because our unit is an older unit. It's the same situation with our heating system.

My door wouldn't come up. It was stuck. I called American Home Shield on Friday night to make a claim and the lady that I spoke to was maybe Chinese-speaking, so it was a little hard to understand her. Then I had to call the contractor initially because nobody reached out. They said that they had the thing to cancel the service call. I told them I didn't say that and the rep said, “But we're booked today, so we'll get you first thing.” But when the tech came out, he was good. He took a look at the door and automatically knew what the issue was. It's a good experience with American Home Shield so far.

The garbage disposal was leaking whenever it ran. I put in a claim to American Home Shield, and they dispatched the technician. He came out, and he’s very good and corrected it. The AHS contractors are very professional and very knowledgeable. The only thing was we got hit once when the HVAC unit went out. When the house was built, it was no longer built in code spec. So, the warranty didn't cover it. Unfortunately, the only complaint I've got with Home Shield is they never told us it was never covered.

I've had several claims and so far, American Home Shield has given us good service. Recently. There were some leaks in our toilets, and they resolved those issues. There was one sprinkler system issue in the yard and they said that they did not handle that. Apart from that, they did well on the items that they were supposed to handle. The repairmen were prompt with their service and they were professional when they showed up. They were knowledgeable about their work as well. Having American Home Shield has been a great benefit because it saved us a lot of money.

Everything was great when the tech came out for our claim with AHS. The guy was very polite, fixed my dryer and went right out. He was very friendly.

I had a leak in the shower and it was very easy to submit the claim. AHS responded quickly and they had someone out here the next day. The people that came were very nice and professional. They told me that the shower needed some more tape. So they did what they came out to do. However, it's leaking again. So the problem wasn't resolved.

I had a leak that was nothing but a coupling that came apart that was supposed to take the water away from the air conditioner out to the exterior. That was repaired within 10 minutes for $75. I don't expect AHS to change their fee but I do think some of the other things they offer needs to be simplified. I called to find out if I could get a resource in order to do a maintenance check on my AC. I've seen emails of that service being offered through AHS. But when I called, I found out they couldn't book me or source me. I had to go to such and such.com and go through this independent partner in order to gain and make an application. The service is offered through AHS but you have to go through a whole ‘nother situation to set up a maintenance check to make sure that your coils are cleaned which is something that's standard at $75. They could improve on that. You want to call one place and get it done.

I’m glad I’ve got American Home Shield. It’s good if you have a problem, but my air conditioner claim never got resolved by them. First technician that came out found some wires that were burnt, so we had to call an electrician and we had to wait three days for him to come. When the electrician came, he fixed the wires, then we had to wait for the air conditioning person to come back. The air conditioning person came back and looked at it, then we had to call a plumber because he thought the line could be stopped up. It went on and on and we had to go without air conditioning. It was frustrating overall. I spent quite a bit of money on service calls and I still don't know why my unit was doing what it was doing. It never got resolved until my husband finally got to come (he’s been out of town), looked at it and fixed it. The technician that came right after him said, “Well, he did what I was gonna do to it.”

The shower wouldn't cut off and the service provided by the contractor was wonderful. The repair guy was very professional and explained what he was doing, and did it. The problem was solved that day and everything worked as it should. Having the warranty with American Home Shield provides some type of convenience as well as protection. They react and send out someone to deal with my problem in a timely manner.

My experience this time was quite good. I'd like to see the good service continued. A gentleman came in and I told him what the problem was. He looked at it, confirmed it, and fixed it. It was probably one of the best American Home Shield responses I ever had. In previous responses, they got things resolved but it took forever and it was very frustrating. A lot of the times, I get, “We're waiting for parts.” When you're waiting an inordinate amount of time, you get frustrated. Sometimes, the repair is necessary in a quick fashion. I'm 90 years old and if my air conditioning goes out, I don't want to sit here and wait a week or two before it gets resolved and they’d be telling me, “We have to get you a new one.” That is not acceptable in my senses.

On some requests, American Home Shield's coverage is good, and on others, it's not so satisfactory. The most recent visit was on the washer and refrigerator two weeks ago. Within a couple of hours of putting in the request, the service company who was assigned the job called in and then fixed up an appointment. The technicians showed up on time, spent time diagnosing the problem, and then came back on the scheduled date and fixed it. It went very smooth.

My air conditioner is not draining and there's water all over the hallway floor. The claims process was good but the contractor didn't stay long enough to see everything that was working and everything that was wrong. So I still have the same problem and the contractor is scheduled to come out on Monday. But overall, it was a good experience. The worker that came out was very courteous and knowledgeable.

We've had AHS before at another home too and it's been fine. AHS is quick to respond to us and get people out to us quickly and have somebody help us. We've gotten some things accomplished and some things fixed that we need to have fixed. Everybody that’s come has been professional and was able to help us. Our AC stopped cooling recently. The tech was quick, on time, fixed the problem and left.

One Way Electric came out to look at the ceiling fan. They said the wires were crossed some kind of way. The wires in the wall where the switch is were put in the wrong way. So, the light wouldn't come on. The tech went into the wires in the ceiling fans and the problem was not there. Then he took the bracket off the light switch. Then he went in a light switch and he found what the problem was. He said he had to patch the wires so the right ones will be attached to the right wires. He put the plate back on and then the fan started working.

I filled out the form online. It was a walk in the park. The contractor came out for my garbage disposal unit in the kitchen sink. A gentleman by the name of Mike was very pleasant and professional. He was in here, got the unit swapped out, and was in and out in 40 minutes max. Having American Home Shield is a peace of mind thing. Very much so that you don't have to worry about things like that - furnaces and air conditioners and what have you going out at a time when it's less than financially desirable. But it's nice just to be able to call, put in the service ticket, and it's taken care of.

Submitting a claim with AHS is somewhat difficult. I hope you could get in touch with a person faster instead of having to press a variety of buttons and waiting on hold. For my recent claim, the tech from Express Appliance Service did a good job. The only difficulty I have is a small issue now with it and I haven't called. Something isn't done quite right. I thought it was complete, but the knob turns in one direction but not the other. It's too tight. I can’t turn it the other way. I'm not sure how to get in touch and ask about it without putting another claim.

Submitting the claim to American Home Shield was difficult but some of it was my fault. I didn’t know who to call to come out and I said it was the water heater. I didn’t know it was the furnace heater. But other than that, the service was good and the repair guy was nice.

American Home Shield asked me whether I went into the account and saw what they had been out before. And they wanted to know if I wanted them again. When I said yes, they set it up. The contractor had to come and put on the coil on my air conditioning unit. It was broken and they replaced the coil. I have recommended AHS.

I called American Home Shield and told them that my Maytag wasn't working. They came back within 24 hours and told me that the contractor would be contacting me. The contractor did, a day later, and we made an appointment. The unit needed a new starter panel and a switch that the contractor came and put in the other day. The only downtime was American Home Shield because the contractor had to go through them to purchase the parts. It worked better when the contractor got the part themselves. Other than that, the process is seamless. I love American Home Shield.

American Home Shield has helped us a lot. We've had problems with our washing machine and our dryer several times and they fixed them. But for the air conditioning, it wasn't anything in the air conditioner itself. It was the air conditioner hose and a contractor fixed it. After they came the first time, they said it was fixed. But we kept looking out there and we never saw any water so we called again. Another guy came out from the same place, but he said we wouldn't see water there. It was all cleared out but he showed us where the water was dripping.

I've been with American Home Shield since 2004 and it’s been beneficial. The only thing that wasn't beneficial was a couple of years ago, my air condition unit went out. It was four months before I could get my air conditioner back up and running. Apart from that, it was okay. They gave me money to do my double oven and then, some ceiling fans. It’s been good for that portion. They were also on point and on time.

I called in and did my claim for my air conditioner that wasn't cooling. AHS sent me an email then Myers Comfort Specialist called me and set up to come out. The tech was professional and explained to me everything. That was my first time using AHS and everything seemed to have gone smoothly. It was timely to get somebody out there to get things fixed because it's very hot and humid out here.

My electrical panel continued to pop. I did the initial troubleshooting as a regular homeowner and reset the breakers and made sure I had power to the house. I could not get power to my bedroom or my office. I went into my contract with American Home Shield and made sure I was covered because I have a pretty extensive contract. I found out I was so I made a claim. They said to expect a phone call within a business day. It was two business days when I finally heard from the contractor. There were extremely low reviews about experiences with this contractor so I was a little nervous. But when their tech came to my house, he was very respectful and knowledgeable. He did his troubleshooting and he fixed the problem. The repair provided power to my outlet and everything is perfect now.

As far as a home warranty company, we've had great success with AHS. I don't know too much about home warranty companies, but I would definitely recommend them for somebody who's looking for that thing. Their claim submission process has been very easy and they're very informative and efficient. Our recent claim with AHS went well. Somebody came in and fixed the garbage disposal. They were in and out of here very quickly. They took care of the problem and were very nice.

I've been a customer for many years in New Jersey and because I was so happy that when we got our place in Pennsylvania, I automatically took coverage because American Home Shield does a great job. The service was great as well as the people they used. I had an issue with the refrigerator and the repair guy diagnosed that there was an internal leak of the refrigerant that could not be repaired. The refrigerator they wanted to replace with was not available so I applied for the credit. It seems the settlement is gonna work.

I bought a home warranty for my clients. American Home Shield stated that my clients would have to pay a $75 Service fee and they would come out and either fix or replace if they cannot fix. My clients have called me complaining that the home warranty now wants to make them pay $1000 so you fix it and this is the second call out.

This is my second house covered by AHS since 1996. All my service calls met my expectations and questions I had were very well answered; especially for the 1st house that was REALLY old and had all kinds of crazy problems that were taken care of. Thank you.

An overhead fan was malfunctioning and a security light outside had blown two bulbs. We called AHS at one time to ask for these two things to be repaired then a fellow came out from R&R and fixed the fan. He was friendly, professional, and was in and out in 15 minutes. He did a splendid job and the fan is now working properly. But the request for help with the security light seemed to have dropped down a rabbit hole. When we called R&R, all we got was was this 5-minute recording of how they wouldn't help us.

About American Home Shield's overall service, I feel good. I have been satisfied with the response from most of the contractors. Most recently, we had an issue with our stove. When I initially called in the work order, we were assigned Silverstar. I just had to call and say we really needed to have another contractor because we had them in the past, and they were nice but they don't know what they're doing. They’re just not high in knowledge of appliances. It ended up with me being out of my appliance, which at that time was the stove, for nearly a month because they ordered the the wrong part initially. Then when the young man came to put it on, he put it on incorrectly.

I called American Home Shield and spoke to one of their representatives. They got in touch with the local locksmith and the locksmith got in touch with us. We arranged the time and they came out. They were done with all the locks and re-keying probably within an hour. They did a good job. American Home Shield saved us about $100 as opposed to doing it ourselves. It was worth it for that purpose.

It has been a long process. This has been going on since March and it was several companies that came out. First, it was the heat then it was the air. I was also told different things. They said "Somebody is coming. They're gonna call you." But they didn't call. I had to follow-up. Comfort First Heating & Cooling was the last one that came and they were really professional but it was the diagnosing that was the issue.

We were having trouble with the touch panel. It wasn’t receiving different signals or pushing the buttons wasn't working correctly. A gentleman with AA came on time and he was clean. He was respectful of my home. He saw what the problem was. He even noticed something else that was an issue that would later on cause me problems. He gave me recommendations on something else that I could do to help extend the lifetime of my appliance. As for my claim, he put in an order and he left me with a receipt. It didn't take long for the parts to come and AA was able to schedule overtime visits quickly. Their tech came out and fixed the part easily.

Submitting the claim is easy online and American Home Shield generally gets back to you pretty quickly. When All and All Plumbing came out, they were pretty good. I had a leak, and I assumed and said that it was the faucet. But it may have been also the caulking around the sink. So it would have been helpful if they would have done that too. I had to go back out and then caulk the sink. But they worked fast. They did their job. It was all good.

I called Friday but couldn't get through to the serviceperson. American Home Shield said, "Call him direct if he doesn't call you right back." I called a couple of times on the weekend then on Monday, he got right back that morning and had him out Tuesday. The water wasn't coming in to my dishwasher and it was some like lint or string that got around the motor. He took it off and it's been working perfectly.

My wife works from home and she uses an outlet in our kitchen area to connect all of her stuff. We have a toddler son that was messing around with it, so we had to call someone in. We have the American Home Shield login, so I pulled up a laptop, went online and filled out all the information. It was super easy. I just wished they had an app because I have an iPhone and it’s easier to use an app.

Sometimes, it's a little hard to get through. More local companies that American Home Shield can get through here would help. Recently, the AC was working and then all of a sudden, it stopped working completely. AHS had put me down for another company coming out of Houston. It was going to take six days to come out. I have a heart condition. I have an elderly parent in the home. And then, I have a baby as well. So, I asked them if they could try to find somebody else.

I had an AC issue and the technicians who came here said that it was working perfectly fine. However, the outside unit keeps on clicking on and off. It's right by my windows, so I hear it. It's 80 degrees in my house right now because the AC is not working and it'll probably get up to about 86 tonight. I told the technicians everything is not fine with the AC. I sent them videos of what it is doing and they got a supervisor involved. They are supposed to be coming out tomorrow with the guy and the supervisor.

The AC would not respond to the thermostat. The thermostat was set to 73 degrees and it wasn't cooling. It would go up to 77-78. It was easy doing an online claim to American Home Shield. After the techs came out, the AC has been good. But yesterday, it stopped working again. My husband is going to reach out to them.

The contractor did really good with our plumbing issue. They were quick and got it fixed. I also filed a claim for the AC unit out in the garage. I tried to call AHS and talk to somebody today but then I got disconnected. We did a service request a while back on the same AC unit out on our detached garage and I've had several different companies come out to look at it sent from AHS, but they don't work on mini split units. We've got animals out there that we need to get the AC working for. I need to find a company that can actually come out and fix it.

We had the house re-keyed and it was very easy. AHS sent me an email that they had referred us to a locksmith. That locksmith company gave excellent service.

There was a blown fuse on the wall and it had to be replaced. After I submitted the claim, the contractor was here the next day. They told me that they were gonna do the repair between 9:00 and 12:00 and they were done before 12:00.

I submitted a claim and a payment that the garage door was not working correctly. I went online to my account with AHS and clicked the box that said garage door opener. It was very easy. It didn't ask for specifics about what was wrong with the garage door. It just said there was a door problem. Once the tech was here, I told them what was going on. He said, “No problem.” And he figured it out. The tech was great. This transaction was seamless. Online check-in was easy. The tech, within 24 hours, had contacted us to set up a time. He was here on time and solved the problem quickly. Everything we’ve done with AHS had been very nicely handled.

One of the pipes in my kitchen sink was leaking. Repair people came within the time they said they were going to and fixed the problem. American Home Shield works pretty well.

Our disposal made a horrible noise and it was leaking badly out of the machine. I called it in on American Home Shield's automated service and they assigned a plumber to come. He came out and took care of the job. He was very courteous, clean and nice. We've had him before as well. This time, he was here a short period of time and he replaced the disposal. We took pictures of the unit, so he would know the size.

We had a problem with our icemaker and American Home Shield told us who would be dispatched within a few minutes. Then, the Sears people got in contact with me and set up the appointment. Everything went smoothly. The tech had all of the equipment he needed and he did a great job. Anything that we've ever called on, AHS has been very efficient. It's worth the money and we're very satisfied and continue to use the service.

I have an issue with my refrigerator that I called American Home Shield for. Their first attempt was they had a guy do the diagnosis through a video call. But it was not what I paid for. They sent a second guy out but then he said he couldn't deal with it. They were telling me I had a maintenance agreement and I said that I do not. There was an argument there and after we established that I didn't, they sent a third party out. It had been four weeks then that I was without a refrigerator. The third guy said it's the compressor and it has leaks. I tried to get information from American Home Shield - how the process works if they can't fix it. My understanding was that I would pick a refrigerator that they tell me to pick. I told them they're not gonna tell me what to put in my house. It's ridiculous.

Our AC unit completely went out and the refrigerant had escaped out of it. That was handled well when we did a claim with American Home Shield. The home warranty is good to have.

I've had some terrible experiences with American Home Shield. In the past, I've called and it seemed like my calls were transferred overseas. The people were trying to be polite, but it was like they were reading a script, and it was aggravating. Then, I had another bad experience where they sent a plumber out. As soon as he left, I had a pipe that burst from the water pressure. He did something and so I kept calling in to get it escalated. I finally did that and American Home Shield reimbursed me $400 or so to get the hot water heater repaired. But to get it repaired was $1,400. It was stressful. Now, I have a claim with Allstate. My deductible to get the repairs done is $1,000, so it caused me more damage than help me.

The only aggravation I've had with American Home Shield was waiting on parts for the garage door a few months ago and I told them that I probably wouldn't renew over this issue. I waited several months. The garage door guys left it so that the only way I could work my garage door was to pull the rope, unlock it, and push it up manually. I wish AHS offered upfront to put a new motor up there and let me pay the difference, which is what ended up happening after three months of waiting and parking in the driveway and getting rained on. I could have had the new motor on there the next day by the same people for another 100 bucks more and I wouldn't have gone through three months of that. It was a nightmare.

Our upstairs AC was not working for a few days. We put in the call to American Home Shield. They let me know the company that would be contacting me to set up the appointment. Within 24 hours of me setting up the claim, the company, Hospitality Heating and Air Conditioning, called me to make the actual appointment for the contractor. They did a very good job of informing me when their tech was going to be here and the tech was here when they said he was going to be here. The next day, the tech came. I had a text message with a picture of who was going to be coming and his name. So, I knew what to expect when he got here. He found a problem with the circuit breaker. He also said that the voltage was low on the compressor for the air conditioner and that it probably didn't have to be replaced right now, but if it continued to trip the breakers, then it would have to be replaced. Right now, it's working.

I would run the dishwasher and there'd be water sitting in the bottom of it after it was done running. I did the claim through American Home Shield’s website and it was easy to navigate especially for this particular claim. It was straightforward because they had an option to submit a claim for a dishwasher. For all the claims I submitted, I was given the name of the contractor and their phone number. Then generally, either they contacted me quickly within a few hours or I contacted them. For this particular claim, it was easy to schedule with the tech. I showed him where the dishwasher was and explained what the problem was. He seemed to figure it out quickly. So, I didn’t have any complaints. I’ve ran the dishwasher since that time and it does drain. So, the problem is fixed.

American Home Shield is good to have. It benefits you money-wise if you have issues. Recently, my AC was coming on but not cooling. They sent someone out to the house and they fixed it, but it went back out three days later. AHS called them back out and I'm waiting on the person to come again. It was easy to get through to American Home Shield, but people should have a direct line where they can talk to a live representative. The first time I called to make a request, it was not a number where I could talk to a representative. I had to go through another number to call one. When they say, “Contact us,” it goes straight to a machine and there's no way I can talk to someone personally on that page.

I'm going to cancel American Home Shield. I’m not happy with them at all. The problem is the people that they used to come out and do the service, getting them out here to do the service, and the complications that we had to deal with. A-1 Appliance was very rude to us. They didn’t show up one time, and then they made us go through the whole schmear again because of the part that had to be ordered for it. They charged us $75 twice, first for a diagnostic that he did on the telephone, and then the second to replace the part. Two times before that, we already had them come out and service the refrigerator for the same thing, and they did temporary fixes on it. We had the air conditioner done out in the back, and we had to pay for the coolant and also paid $75 for them to come out. Every time we've had to have them come out, we have not been happy with them.

The techs are here fixing my air again. The issue was with the dampener. They had to replace it again. It was super easy to submit the claim to American Home Shield. I like the cost savings that comes with having the warranty. It's either one big bill when somebody gets here or small, easy payments during the month. American Home Shield's website is super to use, easy to set up, and it's reliable. I’m all about high-tech, and if it’s something that we can fix on our end, that’s great. But if not, then American Home Shield would. We're definitely a for-life customer.

American Home Shield is always able to help me pretty much so if I have anything that's going on in the house, I can call them and always have somebody to come out here to do what they need to do. I recently had an issue with my toilet. The two guys that came out did what they had to do and did it in a timely fashion. They had some of the valves and some of the handles and after they did all that, all three of my bathrooms worked perfectly.

My water heater wouldn't ignite and the contractor was great. They replaced the igniter and resolved it on the day they came. I’ve had two other repairs with American Home Shield and I'm very satisfied with them. I've been with others and I've come back to AHS. They’re reliable.

American Home Shield has been working for us so far. We don't have to find our own technicians. The water and ice disposal on the refrigerator was not working in the door and it wasn’t difficult submitting a claim to AHS.

The tech was here within a day of getting the notice from American Home Shield. He ended up calling me that night after his hours, so everything went really good. It was kind of chaotic here. We had a whole bunch of kids, and he was in here quickly, efficiently, explained to me what was happening, and then my husband took over because he understands that stuff more than I do. My friend had American Home Shield before me and she really recommended them seeing we have an older system. I'd recommend them, too.

There are times where if you need service, it might take a day or two, and sometimes you need service immediately. Where if I didn't have the insurance, I would call a local contractor. I could usually get service that day or the next. Otherwise, service is good. In the past, I've done claims by call, but this time, I did it online. What I liked about it is when I was filling out the blanks, it gave options of appointments and I was able to choose one for the next day at a time period that was convenient for me. The guy came, very informative, and took care of the problem. Everything went very well.

Our faucet underneath our sink was leaking. Submitting claims online is my preferred way. Then, the tech did well. Knowing that when something goes wrong, I just have to pay somebody $75 helps with the budgeting.