American Home Shield Reviews

Realty Rekey was my second choice. The first company that was assigned to my claim did not respond until after we have reassigned it to another company. Realty Rekey called me and they did push the original date back to the following week from a Friday to a Monday. But the guy showed up and he was first class. He was exceptional, responsible and did the job in a timely fashion. That experience with Realty Rekey was fantastic.

Having American Home Shield has been beneficial and I recommend it. We've put in our share of requests and gotten things taken care of. Almost everything has gone smoothly. Recently, I put in two warranty requests the same day, and the air conditioner part was handled, but I also had an issue with our pool pump. The person showed up and said, “The pool pump broke, and we need to replace it. It should be in in a few days, no later than Monday of this week.” I haven't heard from them since.

Our unit completely shut off and the upstairs unit shut off a couple days earlier. That got shut off because somebody ran over some of the wires. I requested for service and the contractor came out promptly (the next day) and diagnosed both units. Some of the controller wires from the upstairs unit were simply unplugged. They got the upstairs unit working right away, which was great because it kept the house cooled off. Then, they ordered a part. They told us it was gonna take a while and they kept us up to date on it.

I'm not super happy with American Home Shield’s service. Everything is not covered. I had a tub leak, and it was upstairs. When the tub drained, it was leaking from the upstairs through the dining room chandelier. So I called them, I paid the $75 service fee and it took them three weeks to determine that it wasn't a covered expense. They told me to pay the plumber $475 more. He was going to cut open my wall to ascertain the problem. They won't fix the wall damage though. I called another plumber and I got it fixed for $200.

With the upfront sale made to me, American Home Shield made it seem that the process would be seamless but it isn't. It's not as easy as I thought it would be. They have a list of contractors in our area and it turns out the closest contractor we've ever got to come out the house is at minimum 60 miles away. I also had an issue with a technician so I called the provider to say so. The lady was very rude, told me she didn't care and hang up on me. I was quite shocked. I finally got ahold of a live person at American Home Shield and explained the situation to them. They said they were sorry and would try not to send that person out to my home anymore. Most recently, a technician came out to repair our dishwasher. He had to come out twice to do it but got it finished.

I called my claim in to American Home Shield about 6:30 in the morning, and the techs were here about 9:00 and took care of it. They replaced the capacitor, so it's back to where it was. They were prompt and courteous. They called me and informed me when they were coming.

AHS gave me a great introductory offer but I've noticed that my monthly bill went up. But their claim process was really easy. I love being able to go online and get response right away. They make the appointments right away and I just sit back. We had a couple of faucets leaking and a toilet bowl that was cracked. AHS determined that one of the faucets didn't qualify because it was an outside faucet and it was beyond the foundation. The other faucets, we discussed different ways of repairing it, and we realized that cashing out on that faucet is the better option. With the toilet, we were recommended to cash out on that one which was the wiser choice.

The outside AC unit was making this loud noise. When the unit shut down, it stopped and then it never did it again. But we wanted someone else to check it because we weren't sure why it did that. American Home Shield sent the Family Heating & Air Conditioning out. Chris, the tech, came in and he treated it as if we hadn't told him anything. He went from scratch trying to troubleshoot and ran all kinds of tests with the unit apart and he found nothing. It hasn't made a loud noise since. He also taught us how to keep the outside of the unit air vents clean. He was very professional, helpful, and courteous.

When I first moved in, I had the locks replaced and that went perfectly. This time, the air conditioner wasn’t cooling as well as it has before and the contractor called me almost minutes after I submitted the claim. It was an excellent experience. We scheduled an appointment and they were able to come out in a week and a half. But that was because of my scheduling availability. When the tech came out, he was very professional and good at explaining. The only thing I didn't like was how much it cost to put more Freon. It was 110 per pound and it was four pounds, so it was a lot and only $40 was covered by American Home Shield. Still, with having them, I have one place to go to so it's convenient. I can call or go online and schedule, and they'll do everything for me.

United Air Temp came by at the beginning of June. They were servicing my HVAC and blew a transformer. They fixed that but little to my knowing that they had also blown a motor in my fridge. I kept wondering why my fridge was not cold. I called American Home Shield and DMV Pro Tech came out and serviced it. I paid 100 bucks but having a guy to come out there would have been equally as much or more. Also, the part was included in the labor so a home warranty is really important especially for new homeowners like myself. The guy, John, did a great work. The other guy for United Air Temp back in June had to get his senior representative to come out and help. It took two days for them to fix that up for me.

In general, American Home Shield is decent. It’s kind of on the pricey side but it is beneficial. When I needed them, their contractors came right out except for the refrigerator. I was kind of disappointed with that one. The parts of my refrigerator were covered but I didn't know that until the tech came out to fix it. I've also had to use American Home Shield on the same toilet leak twice. The first time I had it done, I had to pay for all the repairs on the house. The second time, I didn’t. The initial service fee was the only thing I had to pay for. That was within a calendar year and was kind of weird to me. Then when I thought I had some leaking issues, they sent the guy back out again.

If it's something that's going to be more on the low cost, the process with AHS is really fast and easy. But if it's something like a large appliance, it can be quite painful. On the same day, I scheduled for an electrical and my washer. The electrical got taken care of within three days but for the washer, we're going to two weeks now. AHS could give status updates. I found out through the washer that it's a different approval process because of the ordering of the parts. It would have been good to have that understanding from the upfront, that that could be a longer timeline so families, large ones especially, could prepare.

After I had submitted the request through the home warranty, I got a timely schedule. But it was a little difficult getting ahold of the contractor on the phone. Their website said give them a call in the morning, and their office hours on the website said 7:00 until 5:00. So I got up and called them at 7:00 and just kept getting a recording. But 8:00 came and I got ahold of them. And then they scheduled me for the next day from 10:00 until 12:00. The prior schedule ran a little longer, so they had to delay me until 3:00, which is understandable in this record heat.

When I turned the air conditioner, it wouldn't come on. I figured the motor was out so I contacted American Home Shield and they referred me to a contractor. Then they came out and found out the circuit breaker had tripped. They turned the circuit breaker on and the air conditioner came right on. It worked fine until about a week later. I went to turn the air conditioner on and it didn't come on again. So I went and checked the circuit breaker and it tripped. As I turned it back on, it tripped again, so I knew there was some type of problem causing it to trip. So I went online and contacted American Home Shield again, then they set me up with the same contractor.

It was a good experience with my recent claim when Breakthrough Pools came out. I got the product fixed and I'm happy. They were professional when they showed up. They were also on time. They did the job and got it done.

I called AHS for the dishwasher that was leaking all over the floor. The contractor was gonna order a new board and had me order a filling for inside the dishwasher. They said that wasn't covered by the warranty. They were extraordinary and I liked them.

I normally do service requests over the phone ‘cause I'm able to tell exactly what it is that’s wrong. Home Shield is very prompt in doing the work orders and getting someone out. With my recent request, there's still a leak, but everything else is better. The contractor and the Home Shield personnel were very professional.

AHS's claims process isn't too difficult and they've been pretty quick to respond. The challenge is the fact that I would get different people and sometimes the notes may not reflect. The communication can be a little bit better. Also, there seemed like there was an increase in the premium but my experience is well worth the investment. I filed a claim for the HVAC unit. Greenway Home Services came out and did their check. The person who came in was superb. He was very friendly, knowledgeable, and respectful. He discovered that the water was kind of backing up so he had to drain that and get things taken care of. He got our air going again. Then, I had another for my tub. My jet blower was not working right. Greenway scheduled a time to come out but we didn't realize there was no entry for them to get into it. We had to get one created and they're scheduled to come back this Wednesday.

AHS has been really fast and responsive. And we've had some solutions. I mostly submit claims electronically but within minutes, I'd sometimes get a notification that there had been a contractor assigned to the claim and that they'd be reaching out to me shortly. Sometimes, they call right then and sometimes, within a day or two.

The plumber from Immediate Response Plumbing and Rooter Service came right out when I filed a claim. They sent me a text and I could track their truck coming here. Also, his communication was good. He even recommended a damage mitigation company.

The AC wasn't cooling the house. However, the technician that was sent didn't have to repair anything. We had to call in somebody for services before. It was 90 degrees and we couldn't wait on the AC. I wish the technicians come out in a timely manner because most of the time, these are big items and emergency situations.

I am away a lot. So, I got AHS to make sure the wife does not have to worry about anything. We just spent a lot of money on another home repair and I don't wanna do that again. So, we bought AHS and it worked. The tech that came for our AC was good, polite and fast. It works now. He put a dye in it so that if it leaks some more, you can tell where it's leaking from. It would be like a temporary fix to further troubleshoot.

We had a dishwasher issue and when the guy came to work on it, he took a wrench to the water valve and he broke it. Then we had to open another American Home Shield case. They sent Dave's Plumbing and Dave's told us what time they were going to be there. They’re running a little bit late and they called us and let us know they were there. The tech said, “Oh, yes. This guy used a wrench and broke the water valve.” So he replaced it. They were very meticulous with making sure that everything is neat and that we’re happy with the work that they did. We couldn't have been happier. Dave's Plumbing was outstanding. If were had to find someone, it would have taken way too much time. The first two issues we've had since we had American Home Shield, we got a rapid response and superb contacts. We have two houses with AHS and we are super pleased.

The contractor did the Freon, and then the compressor was bad. They got the Freon put in, and then the tech called me and said that something was wrong with the compressor. It had to be ordered by American Home Shield, and they would let us know when it was in. We’re still sitting in a 100 degree house. I've called a couple of times to see if the part is in, but I haven't got any answer in the last couple of days. They were hoping maybe it would be in today, but I haven't heard anything. Other than that, the people were super nice when they came out. Also, we've told people that American Home Shield was a good thing.

I have peace of mind with American Home Shield. When our air conditioner wouldn’t come on, the tech that came out was great. He knew exactly what the problem was after looking at it and he ordered a part. He was here the next day to install it and he got our air conditioner running again like brand new.

I'm not having a good experience at the moment. My air hasn't worked in weeks. Someone came on Friday and said that it was the compressor. Someone came out this morning and said that it was the insulation. I've been in my home three years, never had a problem with the insulation and I'm still left without air. It works, but I have to put it all the way on 60 and who wants to pay a $400 bill every month? I don't and that's what it's running. But I don't have a problem with AHS. It's the company that they send out.

The plumber came on the 16th, which was Friday, and the work was done very well. I was just under the impression that I could upgrade it if I felt I wanted to and I had that discussion with that initial plumber. But then the company called on Monday saying that they were in the neighborhood and if they could come over and install the faucet. They did that. But I was a little disappointed. I looked the faucet up and I've never heard the name of the manufacturer at all. I usually buy good brand name products that I can trust and I know you get what you pay for.

I've had AHS in the past and they were excellent. Their customer service and their vendors that they send to my home are always top-notch. Their website is super easy to use and it's really easy to put in a claim. I put my claim out on a Saturday afternoon, and they were responding to me by 8:30 Monday morning. So, they're very, very on top of it. The gentleman that came out knew exactly what was wrong with my ceiling fan. He fixed it in 10 minutes. AHS has covered everything that I have put in a claim for.

My wife called American Home Shield and reported that we were having leaking problems with our toilet. Steinberg Plumbing came out and looked at the job first. They changed and put the new apparatus inside the water tank. They thought that was the problem, but it wasn't. The next day, my wife came in and told me that we still got a leak in the upstairs second floor bathroom so then, she didn't use that. We have a powder room the first floor which is right underneath the second floor bathroom and she went in there then she felt water dripping on her head. She looked up and there was water coming from the second floor bathroom going down the PVC pipe and splattering on the ceiling there.

It's been super easy to submit the claim online. AHS has sent someone out and my issues have largely been fixed. When the contractor came out for the air conditioner, they explained the problem and the fix. They showed me what to look for in case it wasn't working again.

The website was easy. I've been using it before because I put it in right after the one for the water heater that turned out to not be the water heater. Initially, we put it in for the water heater. And when the contractor came out, they said that the expansion tank and relief valve were not covered. They said it was not actually part of the hot water heater. And I was like, "Well, I understand they're on the outside of the water heater, but they're connected to the water heater." When I talked to Plumbing Enterprise, they said that the claim was denied and I would have to pay the $325, on top of the $100 that I've paid to get them out here. That was the first time that it was denied. And American Home Shield said, "Hey, look at your policy." And when I looked at the policy, it was one of those things that wasn't approved. And we had to get it fixed.

I called American Home Shield and made the appointment. They texted me and said that GE was going to give an appointment to come out. GE texted me and gave me a date that they were coming out. The tech took the microwave apart about five times with different parts. He kept trying different things to see if the microwave worked and he had to order something else. Then he came back and fixed it again. It took over a month to get the microwave fixed. A couple days after they fixed it, I went to use the microwave and I noticed that the numbers where it functions was loose.

When my air conditioner stopped working, a contractor came out the very next day. The tech fixed the unit within a short period of time and was on his way. I felt comfortable with what he did. He didn't try to push and immediately put a new one in. He was very honest. We were extremely happy. We have had another claim which was with a ceiling fan. The light worked but the ceiling fan didn't. A tech came in and fixed it. It worked for a while then it didn't so I need to call him back.

From one day to the next, our thermostat was reporting that it wasn't receiving any power therefore couldn't control the unit. We tried to fix it ourselves by flipping breakers but nothing was working. We had a contractor come out and it turns out the problem was that the fuse on the unit itself had blown. They simply replaced the fuse that was in the unit and everything was working.

The garage door was not working. I put in a ticket and American Home Shield assigned the contractor. The gentlemen came out the next day. He was extremely prompt. He came and got it fixed. I have the highest regard for him because he did a very good job. Everything is working good now. My experience with American Home Shield has been different from time to time. This claim was good. But I had a claim before where they sent a contractor that never showed up for days. I had to call American Home Shield and they said the contractor will come. It took almost 10 days for American Home Shield to assign another guy to come and do the work. So that was a bad experience.

The master bedroom sinks were broken and the plug wouldn't stop. The plumber from USA Plumbing came out and brought some new parts. Both sinks are working now. I was really pleased.

The AC in my upstairs unit wasn’t working. When I called them and told AHS about it, they acted upon it really quickly. The contractor that came knew what they were talking about. They kept coming back and went down every avenue, and found this, and then they found that until they solved the problem. I was totally satisfied.

When I had an AC claim, the tech put a capacitor and had to rewire as the wire was burnt up on that unit. I also had somebody replaced a box in a washing machine.

You have to through a lot of red tape to deal with American Home Shield. There's a long wait time on the phone and there are times the customer service representatives don't know what's going on. It's pretty frustrating. They don't read the notes correctly and they sent the wrong service provider out. Two years ago, I had an issue when I had a written claim but I was charged for a couple of encounters when the issue wasn't fixed. I just got the runaround a lot.

There was a leak in the refrigerator and the contractor was able to fix it. Overall, American Home Shield works the way it’s supposed to. I’ve had several claims this past year and the process is fine, but after paying the yearly fee, and then $75 every time there’s a claim, it gets a little frustrating.

Whoever I talk to at American Home Shield was great. But my only concern was, I was so confused for a while because I made a claim and contracted him, and after that, the communication went unclear. They were supposed to send the new stock. I got the email and expected that they call me. I said, “Okay.” They would bring it and were supposed to switch old one out. The guy who brought it in said, “No. We don't do those things. You have to call your contractor.” They could have eliminated those steps. Whoever they contract should take care of it. I called them and made the appointment but I didn't know I have to call the contractor. Other than that, they did a good job. They were professionals and on time. I was very happy with them. I'm not a handyman. When something is down, I don't even worry about it. I call and they take care of it.

We had a technical issue with our air conditioning. We submitted a claim, got a response back then someone came out the next business day. He pulled up a manual to figure out what was wrong and got it fixed. It was a good experience.

Everything went smooth with AHS. I had two running toilets that Prime Plumbing Services was dispatched for. The plumber came at the time he said he was gonna come and it didn't take him long to do the repair. He replaced the flapper and another part and everything now is fine. It was quick and easy and the only thing I had to do was pay for a service fee.

Our air conditioner was not cooling. Last week, the contractor came out and said that it was a leak somewhere and they put in a refrigerant. It took until almost dark before it cooled the house down. Then, it happened again on Saturday. I called American Home Shield Saturday evening and they had assigned someone else. But then I called them yesterday and told them that this was the same thing that was happening last week and that I did not want a new person coming out here. They canceled the other company and sent Legum back out here. It's not finished yet. They have to come back tomorrow or in a couple of days to do some more work. I like the ease that I can get a claim started with having a home warranty. Unfortunately, a lot of times, things go on on the weekend and that could make it a little more difficult.

When I submitted a claim for a water leak, I got a response and was even able to schedule the initial visit by the technician on that day. The technician came out this past Monday to look around and get the information to submit to American Home Shield for the approval. My only issue is the fact that I still haven't heard anything back from American Home Shield or the vendor and my situation is still not fixed. That part I'm not too happy about. Everything else has been good but a faster response time, especially when it's something like a water leak that could potentially cost quite a bit of money on the water bill if we don't get it rectified pretty soon, would be good. We're guesstimating about 400 gallons a day that's leaking. Now, we're on day five so that's 2,000 gallons of water that is going to be added to my bill as of this point.

The deductible with AHS is high, but our recent experience with them went well. The lights were on and blinking on our appliance. There was a lock there and everything was fixed by the tech.

I’ve had two companies through American Home Shield who had outstanding technicians, and I wish there was some application that you could check if there was a company that was favorable to you or that you like. These guys that came by the other day were knowledgeable. They were truly professional. They explained what they were doing, the remedy and how things happen. If had to do it again, I will prefer them. But when you put the request in, Home Shield sends out who's the next on the block. I understand how they do that but when you got technicians who you got a little rapport with, I think that should be something that should be available. As far as AHS, sometimes, depending on the work level, you get instant feedback. Sometimes, you get it a couple days later. I know there’s a 48-hour window when you do your request, but maybe the turnaround could be a little quicker.

Submitting claims over the phone takes longer than I would like, but doing it online works. Recently, I told my wife I couldn't figure out the issue with our AC on my own. AC in Florida ​in the summer is needed and she said, “Better go and get that in.” She did a claim, and the next thing we knew, we got a text and then the appointment was scheduled promptly. It all went smooth. I knew what to expect as well as when to expect the AC company, and they were professional, showed up on time and did the job. Luckily for me, it was just the thermostat on the wall, which was an easy fix. All in all, American Home Shield has improved over the years, and it's working good. The price went up recently, but inflation is going up. I understand where they're coming from as a company where some people have expensive repairs, and others don't. It’s got to be profitable too, but I hope the price doesn't go up every year.

Submitting claims to American Home Shield was very easy. However, I would like to know the price before I click through everything. Other than that, the techs were efficient, on time and they did a thorough job.

We bought our house in 2019 and we haven't rekeyed it. We needed to do that. We did a device request with AHS and that worked well. The tech was a gentleman. He was kind and professional. He let us know some things that we could do to improve our lock system. He couldn't do all of the locks but he did enough to keep us secure.

Our air conditioner wasn't cooling the upstairs. My wife did the claim to American Home Shield. We've never had a problem with the website. We like it. Home Shield told me who would be coming and approximately what time they would be here. The one who came has been here before and I really like him. He’s a very nice fellow. There was nothing he could do though. It's a two-story house, and the air is coming up there but it's just not cooling. He said it's the same with every house. We've had Home Shield for quite a few years. We started using it when we lived in Maryland. When we moved to Pennsylvania, we renewed it and kept it, so we're very pleased with American Home Shield. I wouldn't go with anybody else. I've already talked my daughter and some other people into getting it.

When submitting a claim with AHS, it is better to go online and file it there. It's 10 times faster. There were times where I've tried to call them to do a claim and the person was harder to understand. So I always just go online and do it now. Recently, in our house, on the second floor, we had a drain that got clogged up. And it happened to run through the AC unit. Water was filling up the sink and had spilled on the floor in the bathroom, and was dripping through the top of the ceiling. I was able to get it unstopped so that it would drain properly, but I wanted someone to check that to make sure that it was fine, and just understand where the water was coming from. Because I didn't know the AC was flowing to that sink. We were seeing an issue with cold water on one of our sinks as well. The tech that AHS sent was able to fix that. It turned out that the cold water was turned off there. He flipped it back on and explained that to me.

My air conditioner was leaking water in my basement. I first thought it was gonna be another day or two before the plumber could come. But there was a cancellation and he was nearby, so he said that he would just come at that time if I was at home, and got there right away. He showed me exactly what the problem was and did a great job. I'm very satisfied with American Home Shield. I've had them a number of years and every time I've had a claim, it's been taken care of quickly and efficiently. I highly recommend them.

I've had the twice a year recommendation cleaning and servicing. The AC had a couple of repairs prior. I mostly call in and talk to a live rep. I just like speaking with a live person. I can explain what's going. The contractor resolved the problem. The tech was very knowledgeable, professional, and paid attention to detail. American Home Shield could work on trying to have some companies that are willing to work on some weekends. Other than that, every home should have AHS.

So far, I've had all good experiences with American Home Shield. Recently, I was having some issues with my air conditioner not giving any cold air. I called in a claim to see if there was anything wrong and American Home Shield got back with me really fast. I was able to pay my service fee over the phone and they contracted it out quickly. The contractor is still working on some things. They're not sure if there's something wrong on their install of the new unit. Whenever they checked on it, I told them that the air didn't feel as cold again. At one point, it wasn't blowing any cold. They came back out on their own to check it out and they're going to come back today to see if there's a leak anywhere that happened whenever they did their install.

All Hours Emergency Plumbing did a good job. The thing that I had done wasn't covered though. They cost me about $900. Overall, American Home Shield has been a good company for me. The only thing I would improve is having the person that is assigned to do the work be required to contact me within a certain amount of time because sometimes it takes days.

The contractor came out the next day after I filed the claim for the AC. They were great. They showed up on time. They got right back with us. They had to order the part and then they came out on Saturday. They couldn't resolve the problem then, and they said they'd be back on Monday. They were here prompt Monday morning and they worked a good eight hours on it.

The professionalism on both the techs that have come out was pretty good. The second time, the tech explained what he was doing and answered our questions pretty well. But the problems are not fixed yet. Also, I ended up having to pay quite a bit for the second visit. American Home Shield didn't really pay for a whole lot of the service.

I've had American Home Shield for about 16 years and I find them to be very responsive. I normally submit the service request online and get a response immediately or within 24 hours with a recommended vendor. It's an easy process. For this past experience, the vendor that they recommended was very professional. As a matter of fact, I'm having them to come back to do some work independently. So I was very impressed with the vendor. If you have a house, there will be repairs that come up, and they will sometimes pop up unexpectedly. So it's great to have American Home Shield in place to sort of defray costs.

My icemaker wasn't working properly and it was dripping water out onto the floor. It was also creating a backup of ice and I was getting some in the refrigerator itself. If I put certain things to the back of my fridge, they would freeze. It was really annoying. Also, my dishwasher wouldn't start sometimes. Other times, it would run but it wouldn't finish the cycle. I called AHS and I got an email from them saying that it had been assigned and that someone would be in touch with me. The first person they assigned got cancelled and I didn't get notified. The company doesn't do Samsung. That was kind of irritating. Then, they sent Total Appliance Service.

I had a recent claim for my dryer. When I pushed start, it wasn't doing anything. The techs said something about it was a common issue with the pulley. But the experience was good. They came in and did what they had to do. The dryer is working now. However, when I had an AC claim, I paid AHS to send somebody out. The techs came out and told me what was wrong but they never came back and fixed my air conditioner.

American Home Shield sent someone out to fix my AC, and it was a great experience. But during the freeze here earlier this year, we had some issues with our pool pump. We pay about $100 a month for the warranty and it said our pool equipment was covered. One of the valves had burst. But American Home Shield said it was associated with the freeze, so they didn't want to cover it. We were disappointed about that because if you've had the coverage for the past eight months, that's $800 that we've invested in the warranty and it was somewhat unfair to find a stipulation why not to cover a $150 job. We had to fix the things ourselves. The other thing is that it seems sometimes, the legitimacy of things changes based on the circumstances. It seemed like anything that was brought up weeks or a month after was still being related to the freeze. It's not the way it should be. If you're covered, you're covered.

He said he got to go through the process of elimination before they make a decision or they can order another part. I'm a little frustrated with American Home Shield because stuff is not getting cold in the refrigerator.

We did a rekey service with American Home Shield and everything was seamless. The service was scheduled in a couple of days. The person arrived on time and was super respectful. He was really helpful and he explained everything to us. We had a really good impression of him. We were really happy with the experience.

More Than Plumbing came out and investigated the area for my recent claim. It was really one or two things that it could be, it's either a clogged line or it's a broken line. Since the line is technically broken, the sump pump is working overtime. They were nice fellas. They reached out to me beforehand to let me know they were coming, which I appreciated. They seemed like they knew what they were doing. The one fella was training another fella. They said that somebody was going to call me from the insurance and verify if it's covered. Then, they said something about their boss making a final inspection to determine exactly what it is. There was nothing that the fellas could really do because it required one of those video cameras to go in there to see what's going on.

I had plumbers out previously and they charged me $234 and they said I had to pay for them to take my toilet off and put it back on. I asked why I have to pay because I paid my deductible and you pay so you don't have to pay anything else. So, I don't understand why I had to pay and I’m upset about that. I'm not supposed to pay anything. I called American Home Shield and they told me that they would check into it and get back to me but I haven't heard anything. But the technicians from Warhold were great when they came out for my fan. It wasn't spinning and they said that I needed a compressor.

When my furnace was leaking, I called Home Shield and my experience was good. I was told that somebody would call me and I was given a date and a time window as well. The repair company then came out and they believed that there was a clog in the condensation line, so they corrected that. Everything was perfect. I recommend AHS.

American Home Shield has always helped when I needed it. They just replaced my microwave.

Submitting the claim for the AC was difficult. The first person I spoke with at American Home Shield said that we owe them $75, which I said, "If that's the case, I'll be more than happy to pay it." She took my payment and then told me, “It will be two days until it posts, so you can't get service until two days from now. We can't put the claim in." To which I was irate about because it made absolutely no sense to me. I will admit that I was not nice to her. But she had no interest of helping us. I asked to speak to a supervisor and she said there was none available. However, I did get a call back from a supervisor, and we resolved the situation. This happened on a Saturday and then on Sunday, we could get service.

Our water heater had stopped working and the contractor arrived on time. I moved some stuff out of the way to help make their job a little easier and they got it done quickly. They replaced the control panel on it and got it going again. American Home Shield has been very helpful to us so far. With having a home warranty, I didn't have to worry so much. They were able to take care of us and get everything taken care of for me.

T Mayes Plumbing recently came out for my plumbing issue. The tech was professional and fixed the problem. One of the best ones that I’ve seen. He just walked in and knew what he was doing. He went above and beyond to make sure everything was replaced. American Home Shield jumps on it when I submit a claim, but it takes a while. We’ve had heating and air conditioning units over the years, and sometimes can take two weeks for them to get out there. If I say to them, “I can’t wait till next week.” Then, the contractor automatically cancels the appointment, which allows me to go back to American Home Shield and then they’ll assign another one. If you’re looking for a timely response, sometimes you have to go through a second contractor.

Our downstairs unit wouldn't shut off and it constantly ran. A tech came and he fixed something outside, but the unit still constantly ran afterward so I had to call American Home Shield back. They sent somebody out again and the guy's name was Josh. He was with Carolina Air. He seemed to be very knowledgeable. It turned out the issue had something to do with the thermostat. Josh happened to have the part in his truck. Before when you have issues with the heating or air conditioning system, people coming out would say it was a part and that they would need to order it. That would be another week of burning up for the part to come in then for them to set an appointment. But in this case, Josh fixed the unit and it has been great since then.

We were having trouble with the ice maker. I called American Home Shield and I was able to get an appointment the same day. the problem was addressed in a timely manner. One issue I had with the home warranty was with vendors following up if you had to order a part or you were waiting for a part. In the past, vendors would be able to order parts. But now, you order the parts for the vendors. It would be helpful to understand the process.

Having AHS is very convenient. When you need something fixed, you pay one fee and the techs come out and fix it or replace it. My recent claim for my leaking faucet went well. The tech was very professional, thorough and friendly. He did a great job.

The agent was very knowledgeable, timely, communicated extremely well and followed up. You don't get that kind of stuff from technical support, just computers and everything. So, it was surprisingly a good experience with him. He truly understands customer service feedback and all those kinds of things. Even outside of AHS, I would recommend this guy to a friend or somebody, to say, "Hey, look. This guy right here is a sharp guy." What I got caught by surprise with was it forces me to go back and look again, to whereas I had to buy so many pounds of Freon, to go in my AC. And that the company will only pay $10 towards it. So, I found that a little bit disappointing. Other than that, everything went okay. The house was cool after almost a week.

I called in the early evening to submit a claim with AHS. The next day, the tech came out and he repaired it. It was just that quick and easy. I've had good experiences but I had extremely bad experiences as well with AHS. I had a hot water heater that needed to be replaced. The gentleman came out and gave me information that was absolutely incorrect. Wanted to charge me an exorbitant fee for the information that was incorrect and American Home Shield seemed very cavalier about it when I informed them of it. I've had a couple of other people on the same thing. So, the people that they use are not as reputable as I would think they would be. But then again, I had other people as reputable as I could ever want them to be. But I've had more not quite great experiences than I had great experiences.

Having a home warranty saves you money. I got a replacement refrigerator.

The plumber fixed the problem but the stool is a piece of crap. When the plumber came out, he said he'd replace it. He fixed it where I can hold it and hold it down. It works, but when you flush, you really shouldn't have to sit there and watch it and hold the handle down. The first plumber that came out said the stool was clogged up. That guy was a joke. But the last plumber messed up something in there. He said, "Just hold it down when you flush it." The technicians should listen to the customer instead of taking the money and running.

The tech did an absolutely wonderful job. He was very kind and easy to understand. He would even go on to explain why he was doing certain things, why it was taking so long, how that was gonna look as well as explaining in general how it was getting paid - six free ones and the other ones we paid for ourselves. It was very helpful to have that initial just change of locks. It was something I didn't even think about until they called.

I asked AHS to have the locks rekeyed in the house. I sent in the request via the website and then they gave me the name, phone number and address of the contractor. I was told that we’d be contacted by the contractor. The contractor called and gave the information. The tech talked a little about himself, and we set up an appointment. He definitely knew his business. He was very friendly and professional. He was very quick too. We were very comfortable.

I have a dishwasher claim and they gave me a gift card for a replacement that they thought was comparable. That was great but for me to get it installed is a different story. It's in backorder. But I was told that was going to be a longer time wait so I understand that. With my air conditioner claim, it needed to be repaired and the contractor, Delta Heating, came out the next business day. They did their job and it worked out just fine. Sometimes, I have to wait to get something done during times when people are all wanting the same thing. But the AC claim was very expedient.

American Home Shield did a good job. The tech was outstanding. He changed the motor on the condenser of my air conditioner and the fan blades. Everything worked like I paid for. The AC has been working well and the house is cool. But I've probably paid AHS more money than my claim would've cost.

If something goes wrong, my tenants call me and say, this and this is happening, then I either call American Home Shield or go online. It's been nice that I can just submit a claim and they get somebody going for me. I like that there's a fixed cost too. Recently, there was water leaking. We thought it was from the water heater, but it ended up being from the air conditioning unit. I had to have service with them again to have the AC people come back out. I have had other home warranty companies with some of my other rentals and so far, American Home Shield is the best. I'm pretty happy.

When I use American Home Shield, it's easy. Recently, it was the garage garbage disposal, and they fixed it. The contractor resolved it the first time.

A claim was put in for service for my AC and a technician was out the next day. He was on time and got the job done within 45 minutes. He checked on the inside and outside. He did an awesome job. American Home Shield has helped save money when things break down by them sending out the agencies that come out. They have been awesome until the recent one that I just had. That was really awful. The technician was very rude and unprofessional. He, additionally, broke my motor to the garage and tried to say that it wasn't working prior to that. On top of that, he sent me a dirty text through an online app and I don't have any friends that talk in that manner.

We just moved back from overseas, and we rented the house out for two years. And when we got back on Thursday, the downstairs AC was working, but not the upstairs unit. I had to call American Home Shield. I did not have access, for whatever reason, online. The system was not recognizing my email, but that could be because the account was in our manager's name for a while when we were gone. So, I called and I was able to get to someone quickly on the phone. The repairman was very professional and on time. He diagnosed the problem and we needed a new coil. Unfortunately, he had to order a part, but he was able to add coolant so that we could use the AC over the weekend until he could come back on Tuesday. AHS answers the phone, they've taken care of our problems in a timely manner, so overall, it has been a good experience. They are reliable, accountable and efficient.

The light on the ceiling fan flashes on and off and we've had the electrician out six times looking at it. He kept telling us it was the light bulb and we kept changing the light bulb. Then, he said the remote was not good. At that point, it was just like whatever. Then, I had them come out and look at the other fans because they make so much noise and they said that there's not much they can do about it. Today, my husband told me the fan only spins one way and he said he doesn't know if he wanna spend a $75 deductible for the electrician to tell him that there's nothing wrong with the fan.

We also had electrical sockets and a fixture that wasn't working right. AHS sent an electrician out and he worked around our schedule. He was very polite. We also had AHS change our locks. The warranty has been very helpful. It's worth what we paid.

I called and American Home Shield set up the appointment. The company they sent did a good job and were right on time. They resolved the issue. People should sign up for this warranty.

My AC stopped cooling so I put in a service request with American Home Shield. I called the contractor at about 7 or 8 o'clock on the day of service. They answered and gave me an arrival time between 10 and 2 o'clock. Their service guy came out about 11 o'clock and fixed the issue. All in all, everything has been pretty good so far.

AHS usually calls pretty high quality technicians that are good at figuring out what the problems are. That's the number one reason I really stay with the program. I like the people that come out. AHS is timely. They really adapt electronically now, and you can follow the contractors when they send you the message they're on their way, so you know who's coming. That's really nice when you're the only one home. I liked it. AHS is great. The only thing is that they have very expensive annual fees. I don't mind the $75 deductible but every year, it goes up more and more for no additional coverage. I understand the rise in salaries, but it's almost to the point of too much.

We had an issue with a 5 ton HVAC/ Air Conditioner system. Placed a call to AHS get the AC serviced. AHS sent out a company to repair. That company informed me I needed new coil. This company put a 3.5 ton coil in a 5 ton unit. When I looked at the service invoice I informed the company they had put the wrong equipment in. The service tech agreed. Called his boss to get approval and his boss said no. According to the company AHS sent out: "The system is working and that is all that matters and that this how AHS works. Your system is working for now so your ticket is closed. I don't really care what your invoice says". It broke down the entire system in 2 weeks.

This is the first time I'm using the service from American Home Shield. It was fast and timely. I did the claim submission online and it was easy. I got message confirmation within seconds. Whoever came got the job done. For small issues, AHS might not be worth it. But if you have anything big that will cost you more than $100, I would recommend you to take the warranty.

AHS is usually very quick to provide me with a response anytime I reach out. My only complaint is the wait for typical supply and demand delays. I'm having an AC issue right now and the contractor had to order a part and I had to get scheduled. But I understand I can't schedule something when they don't have the part in hand. Other than that, I absolutely love the service. It’s always been super easy and convenient. I just recently referred them to my mother and sister and they all signed up.

The air conditioning was not working and Richard, the gentleman from the company that was assigned, C & R Plumbing and Heating, said that he did not get a number that he needed to come out for the claim. But he said he'd come out anyway. I have a 91-year old mother in the house and it was a concern. We needed somebody ASAP and he was here within an hour.

When I filed an AC claim, the service company directly called me and made a very quick appointment. When the technician was on his way, I had received a message telling me about the expected time and when it was time, the technician showed up. He did a very thorough check on the air conditioner and helped us fix the problem. Then, I had a washer claim and when the technician is very close to the house, he called me. But I was not with my smartphone at that time, so he left a message. He came into the house to check the washer and quickly identified the problem. It was convenient and quality service that I received. The people that were out were very patient. Also, I had questions to ask and they addressed those very professionally and the answers were very straightforward that I can understand. And there are no hidden fees. I really enjoy the service.

American Home Shield responds fast. They contact whoever the service may be for right away and the contractor would get in touch right away as well. There's never a long delay. Recently, I had two issues going on. When I turned on the faucet on my shower in the second bathroom, it wasn't going over to the hot water side. The shower technician was informative, and he replaced something that was broken. The other issue was my microwave wasn't heating, and the appliance guy had to replace a part for that. He was a short, matter-of-fact kind of guy and I didn't like his attitude, but he got the job done. That's all I can ask for and so far, they're working good. Without American Home Shield, I would be paying out a lot of money for services other than a deductible.

When I do the laundry, the washing machine backs up to the laundry drain. When I called in the claim, it took the contractor two weeks to came out. When they were here, they ran a snake through it. Then they ran water through it from the hose that goes to the washing machine and it seemed okay. But as soon as I plugged the washing machine back up and did a load of laundry, the pressure from the pump was going too fast, and it backed up again. Now it's gonna take them another two weeks to come out. It seems like an awful long time for them to come out here and fix it. But I understand because of where I live, they have certain days they come out here and certain days they don't. I'm 50 miles away from them and we're out in the desert. But overall, I’m happy with American Home Shield. I call them when I have a claim and the most I’ve had to wait was five minutes.

I have two addresses and I've used American Home Shield in both. The quality of service technicians that they are using now is not up to the same standards that they were a couple of years ago. Gator Plumbing is the exception. They were fast, courteous, and prompt. They arrived ahead of schedule, they had the parts on their truck, and we were up and going the next day. They did a good job and they were as American Home Shield used to be. I had a service call at the same address and the people who came were the opposite of Gator Plumbing. They may have been to my house repeatedly, and I've paid American Home Shield a couple of times over the last six months. They were horrible.

American Home Shield took care of the issue that I was having with my air conditioning on the first try. It worked out well. I had another outfit at one time and this was far better. The contractor’s customer service was very good and they were easy to get ahold of. They had enough people on staff that if you needed to talk someone, you could.

American Home Shield said if they couldn't fix my appliance, they would get me another one. They did that on the TV but I had to come up with extra money out of my pocket when they couldn't fix it. They didn't come through like I thought they would. They just gave me a couple hundred dollars and I had to come up with the rest of the money to replace the TV that they couldn't fix. There was a dishwasher also. The contractor said it needed some other pipe underneath it. They said I had the wrong pipe. They had to have some kind of dual piping but I had to pay $30 extra to put that on or they weren't going to fix it. But this time, American Home Shield came through. They sent someone that knew what they were doing.

My AC stopped cooling. It was blowing air and the outside unit wouldn't run, so I put a claim on the computer in the morning. I just went on American Home Shield's webpage, selected a category, and wrote down what was wrong with my unit. They sent me back an email and a text telling me who was going to work on it. The AC guy called me at 12:40 and said he was 10 minutes away. When he showed up, I told him what happened and he knew exactly what was going on with it. He said, “Oh, it's the condenser.” He went out, pulled the cover off (which took the longest), plugged a new condenser in, turned it on and it worked.

I've been very blessed by American Home Shield. I bought a home that was 22 years old. It seemed like everything that could go wrong went wrong and all I've spent is $75. The air conditioner had been replaced by Home Shield about two years ago, and all of a sudden, it wasn't doing anything again on the hottest day. I called and AHS got people out here. The tech was absolutely tremendous.

When it rained, I had a leak coming to my dining room from upstairs. I told American Home Shield what the issue was, paid the fee, and then waited for somebody to come out. The contractor came out the next day and the guy that did the service is fine. I was kinda taken aback because they said AHS doesn't cover secondary damage. They didn’t cover the entire thing and I had to call my homeowners insurance.

I called American Home Shield and decided to get the stove fixed. It was a very smooth transition getting everything fixed. A contractor called the day before and called the morning of to say they were able to come out. Then they called 30 minutes before that they were gonna be there. The only thing that was a little difficult was when I called the hotline to get services started, because we had not had a previous claim, it said every account was inactive. I didn't understand that since we had paid for the year in full.

The air conditioning guy did a good job. He arrived on time and explained what happened. He said the unit needed a fuse. He put the fuse in and it started working. American Home Shield is good to have though it's always difficult doing a claim because it takes the people so long to answer.

I was having an issue with the garbage disposal. American Home Shield sent someone out, and the garbage disposal was working when he left. It seemed like it was just stuck. I've used American Home Shield a lot, and the overall claim process is usually very smooth. The only issues I've ever had are if I haven't had the contractors scheduled promptly. Once, I had an issue with that. I was reassigned a different contractor and it was great.

The screen on the refrigerator to push the buttons was fading. Sometimes we can see the letters and the numbers on it, sometimes we can't. I called American Home Shield and I had issues because I didn't know how to make the claim. The woman said, "Oh, we can just do it over the phone and we can take the payment." They made it very easy. With everything that I have going on in life, health and finances, it was very weight lifting.

I've had American Home Shield on previous houses and it was easier to work with a customer service person that I could talk to than submit a claim online. Because I could tell them what's going on instead of paying $75 for the trip fee and having somebody come out and say, “I can't touch any of this. This isn't part of your warranty,” or “I can't help you with whatever it is that we were trying to accomplish.” So, that's a little frustrating. But it’s been fine.

We had a disposal sink in the kitchen that stopped up. Patriot Plumbing was the first contractor assigned by American Home Shield. They came out and they started with the Studor vent. They ordered the part, came back about a week later, and put it in. But I still had a stoppage and the water wouldn’t drain. The technician thought that one of the HVAC system trunk lines was leaning on the pipe and bending it. This was keeping the sink from draining sufficiently.

My garbage disposal wasn't working. The technician that came explained what he was doing and asked the correct questions. I showed him what was wrong with it. He fixed it, showed me what the issue was, and talked me through it.

The timing was very good. It was for an air conditioner. I had to wait a couple of days. But everything they did, they came in, they checked my unit. It ended up not being an issue. But the tech is keeping it open in case it happens again. But American Home Shield did a really good job. And even in the middle of a heatwave. I called Wednesday or Thursday. They were out that Monday. And that wasn’t bad. Especially when the tech said, “I have a cancellation, July 5th.” I said, “Aren't you guys supposed to be on a holiday?” And he said, “We gotta work.” I said, “I'm there then.” He was very good. When we used to have to call in, it was painful. But the way we do it now, it's awesome.

The technician told me that it would be about seven to ten business days for my components to come in. After about two weeks, I had to reach back out to him to see what the status was of the order. I called him on a Saturday and he called me back a few hours later, ready to schedule an appointment to install the part. It led me to believe that he had the part and hadn't made the call yet to get my part installed yet. Maybe it's coincidence or maybe the part just arrived but that was the only questionable aspect of it all. Otherwise, the service was great. He was timely, friendly and professional, so I have no concerns there. I've had a good experience so far with American Home Shield. It's very easy to submit the request but if they want to charge cheaper rates, I'd be great.

T.J. Plumbing came out for a hot water tank. I waited a couple of weeks and the plumber said that the elements in the hot water tank was going. I also had one incident with American Home Shield where they repaired my AC unit. It just was fixed Tuesday. Last year, I was having problems with my furnace. I wound up having to fork out $700 because I couldn't wait to get it fixed. I have an autistic daughter so I had to go with somebody else and it cost me $700. American Home Shield referred a guy, but he couldn't tell me when he was gonna get out to the house, and I was kinda bothered a bit. I spoke to American Home Shield and indicated that there has to be a faster response time during the wintertime for major stuff like furnaces. But I have referred American Home Shield to about five family members already. One of my police officer buddies just signed up today

Liberty Appliance did a great job. It was waiting on the part that took a while but when they got it, they came right out. So, it was quick. It would be nice though if smaller parts that are commonly replaced were on stock instead of having to order and wait for that part. The service with American Home Shield is cost-effective. It's good for people so they don't have to come out and pay for the entire repair or replacement on their own. We had a successful repair on our refrigerator and our dryer could not be repaired, and so we replaced it. I'm happy with the replacement.

The claim process was really easy and quick. The longest thing was being on hold and waiting to talk to somebody. I waited 30 minutes. I ended up having American Home Shield call me back. Heart of Texas came out had and they were really professional. They explained what needed to be done, what would be covered, and what wouldn't be covered. They ordered the part for me and got it done. I really liked this Heart of Texas company and they have a great relationship with American Home Shield.

AHS is efficient. The professionals they send to solve the problem have been good for the most part. The only drawback is it's hard to get ahold of them by phone when I have a question about a particular service. I usually just go through the web to document it, pay the $100, and hope for the best. But, so far, so good.

I had this spring break issue on the garage door. I opened up a request with AHS and the tech from Beverly Garage Doors fixed that issue for me pretty quickly. He was asking a few questions and directly looked into the issue. He figured it out right away and he replaced the spring break in no time. All in all, having the home warranty is an advantage and I'm really happy I chose AHS. They were recommended by my real estate broker.

The ac was blowing warm air. When it would shut off at night, it would go “Boom!” And then it would go, “Whreeehrr whreeehrr whreeehrr.” You could hear it vibrating in the walls. I said, “This is crazy.” The contractor was there in no time. I'm familiar with air conditioning. The tech and I talked and I told him what I figured it was and he agreed and went up on the roof. I could hear him working up there. I went back in because it was a little hot, and he came in. I could tell he was done because I could feel the cool air starting. He checked the things on the inside, and we talked a bit and we had cool air.

The dishwasher was not draining. I did the claim online and it was extremely easy to do. The tech was a very good guy. Everything works the way it should now.

I like dealing with people over the phone or in person, but I had a hard time understanding the telephone associate that took my information. There was a bit of a language barrier. Apart from that, I had my AC unit done and the repairmen were great.

The techs came out to fix a leak. They looked for where the leak was. They found it, but they haven't scheduled to fix it. So, it's still leaking. I'm not very happy. They isolated it and said, "Yeah. The hot water pipe is leaking at the valve in the master bedroom. And we'll put it on the schedule to get it fixed." That was about four days ago, and I haven't heard a word.

The air was not cooling and I let American Home Shield know about it through their website. The contractor called to tell me that they had set up an appointment for me, and that if they had any cancellations, they would call and let me know that somebody was coming sooner. They said I had to make sure the air was turned off before they get here, and that it was not frozen up.

The toilet was dripping and I filed the claim online. The contractor was fast and friendly. They fixed it. When they were done, we asked them what the problem was, what they did, and they let us know. It was very good service.

The fan of my GE double oven wasn't working so the whole oven wouldn't work. Technicians came out three times. They were both very friendly and professional. On the first visit, the technician diagnosed the oven and ordered a part. When the part came in, it was broken so the technician had to leave again. He back came back last Friday and installed the part. The oven is working fine now.

I called American Home Shield and they assigned me one company. It took about six days. I kept calling them and they never returned my call. Finally, AHS assigned me to another company. The second experience was good as well as the technician. But it was very frustrating with the first assigned company and it was a very bad experience. They told me that they would not charge me the $75 fee but they charged me for the second time. I hope it was refunded.

True Air Solutions came out due to our air conditioner not working. The guy that came out, Anthony, was knowledgeable and very courteous. The only thing was he said 30 minutes and it took them about a bit over an hour. Other than that, I like True Air Solutions. I've dealt with them about two years ago when our AC went out. Also, I've been with American Home Shield for about three or four years now and I haven't had any issues with them. If I have a question and they can't answer it, they usually transfer me over to a different agent and if they can't answer it, somebody would give me a call back and it's not a long time that I'm waiting. And if something happens and I don't want to make a phone call, all I gotta do is jump onto their website and go ahead and click and put everything in there.

It was easy to call in with American Home Shield, open a case, and get the right people to do it. But the first one was bad. I still have a problem on my HVAC. It has almost been three weeks. The vendor has not even reached back at all. So we probably need to find a different vendor. I plan to call over the weekend. On the other hand, The second one was awesome. They came back the next day, and they had to fix one of the motor assemblies on the garage door. They did a very good job on that. Adam was superb. He knew what he was going to do. And it was hands-off. He came in, fixed everything. It was an excellent experience.

I like to call AHS to talk to somebody when I submit claims because a lot of times when I go on the internet, it doesn’t have exactly what the problem is. There are certain things I can tell a person that I can’t tell a machine. I submitted a claim online once before. It was on the refrigerator and the guy came out here looking for the wrong thing on the refrigerator because of what I put in online. It was a case of miscommunication between me and the computer.

We were concerned about the condition and performance of our air conditioning unit. The guy who came out was real nice, and awesome. He gave me the rundown. I stood next to him as he worked on it, trying to find out what's going on. He diagnosed it and said, "It looks fine. There's nothing wrong with it." He gave me the answers I needed and then kept me reassured. The unit has been working great.

We had a problem with the washing machine. Each time we put the clothes in and wait for them to dry, they would never do. The machine was spinning but it was getting off-balanced all the time. We tried to readjust the clothes inside and hit start again. The machine would start back from the very beginning so the clothes would be washed all day. Some guys from Sears came out and they tried to do a recalibration. But that didn't work. I had to stop the washing machine, wring the clothes out manually, stick them in the dryer, and they had to dry for about two hours.

The sink around the faucet was leaking. We called American Home Shield on the phone. We were told that a plumber from J.E.T. would be coming out. We called them on a Saturday. It was Tuesday that they came out. The plumber was excellent. He knew what the issue was right away and he went to it. I'd tell others to sign up with American Home Shield.

We submitted a claim with AHS for the air conditioning within the furnace that was having a couple of issues. Everything was fine. It went fairly smoothly and went forward from there.

I had an issue with my faucet in the shower. Logging the call was easy, but finding the vendor who would fix it was hard. I logged the call on Thursday, and Monday was the first day when they could come in. So I waited the whole weekend and a couple of days before someone could show up. And the whole while, the water in the faucet kept leaking. I could not even shut off the water from the house, because if I would shut it off, we would not have any water in our kitchen. And with little kids in the house, it was really hard to manage. So, availability is a big issue. They should make a faster response. And then, they came in, but they didn’t have the full parts with them. And the technician who came here was nice and very helpful. He was able to fix all of them. It has been working fine since then.

We've had American Home Shield for 10 years, and we've used it three times. It is costly, but we've gotten our money out of it. We used them recently when our water heater went out, and the contractors were very good. We paid a little more out-of-pocket than what I thought, but I needed a couple other things that I didn't have to come up to code. Overall, I was very satisfied.

My entire experience with American Home Shield has been fair. They haven't come through on some things that they said they were going to do regarding billing so I'm not happy in that aspect. But as far as the service that we've received from the contractors that have come out, we're happy with that. Recently, we had our washer then our dryer go out. Kasey's Appliance Service came out for our dryer and my husband was impressed with the technician's service. He knew exactly what the problem was and was in and out within 10 minutes.

AHS's service is great. Efficient Air System came out recently for our AC and they were true to their name. Efficient.

The only confusion was when they texted me saying I was set up for a claim I filed and that I had an appointment, but they didn't put the appointment time on the text. I couldn't reach anybody back to figure out what time the appointment was. But I didn't know and didn't realize that they had emailed me as well. I assumed they were communicating by text. Other than that, as far as the service and everything, they did great.

Our AC worked fine all day Monday and I raised up the thermostat a bit, but as we were getting in bed, the temperature had gone up in the house. We had the house cooled off and I turned on a couple of ceiling fans, and it was fine. I called American Home Shield on Tuesday morning and we were able to survive with the ceiling fans until late Tuesday got hot. The repair company was out Wednesday noon, and the guy was very professional. The issue was a wire out in the yard was worn. He was able to replace it and we've been doing fine since.

When I needed something from American Home Shield, I would get a response in a couple of days and get my problem fixed. Dan Allan Appliance Repair has been out a few times and the guy knows his business. He's no-nonsense and gets it done.

I've been really pleased with what goes on with American Home Shield. But I've had holes punched in my walls twice. The contractor would do a rough-in, but they don’t do the finished work. So I’ve got to hire somebody else to come back in and finish it. I talked to a guy yesterday for plumbing stuff, and he punched in a 4 by 12 inches hole. He said, “I’ll come back and finish it for $75.” I had to pay a guy $150 to finish it. I have a garage door opener that wasn't functioning properly and the guy said it's some parts are going out. They’re looking for the parts. So, at least he serviced it and it’s working. But we’re not sure whether they'll replace it.

We misdiagnosed the problem. There was really nothing wrong with the clothes washer. But it interrupted a cycle and we couldn't get it to start again so the clothes were in the rinse cycle. We called American Home Shield and the fella that came out was very helpful. We had to pay $100 for our mistake which we understand. But he stayed here, made sure that there was nothing wrong. I told him it was stupid to sit here and wait to see all the cycles go through. He said, “Just call me if there's a problem and I'll come right back.” That was excellent. Also, they checked with me several times after the repair to make sure I was happy with it. I'm sure he would have been able to repair it if there was something wrong. I had heard bad things about this particular repair company so it shows you that you can't listen to everything you read.

According to my husband, the repairman was super respectful of our home, our space, and the area where he was working. And the dryer is fixed. I was 12 loads behind on my laundry. I'm all caught up. So, I'm a happy camper. We've had this dryer repaired by a different company before, and I had a big issue with that repairman. He was bad for the American Home Shield team. So, I'm glad he did not show up here again.

American Home Shield was quick and sent the information to the company who called me the next day and was very friendly on the phone. The technician who came out got the air conditioning unit fixed very quickly. The only issue I had was we had to wait two weeks. With this heatwave, everybody was backed up but being in Coeur d'Alene with so many companies to work with, I'm surprised that only one of them will work with home warranties.

I looked online and it said my claim was completed. But the technician said he needed to get approval for my ceiling fan. I don't know what's going on with that. Haven’t heard anything. Also, it wasn't obvious to me from the website that to submit more than one ceiling fan, I would have to call in. But the contractor told me that I had to do that. So I called in and the person I was talking to was helpful. I would recommend AHS.

Express Heating and Cooling was a much better experience than when 24/7 came out. I placed the service call and 24/7 came out and said the unit was clogged. They supposedly cleared it, checked my coolant level, and everything went fine. Then my unit started leaking again so I called back. The same person came out this time. He said to me that he could not determine the source of the leak at that moment. But if it started leaking again, to call dispatch because he was on call this week. I did that when the unit started leaking again. But when I called AHS, the representative I spoke with said that the technician that came out said I had to pay $935 for parts that were not covered on my unit. I had a discrepancy with that because that was not what I was told by the technician when they left my house for the second time.

The techs were wonderful, very professional, and polite. My heating and air unit went out, and they did their work, left and did a good job. American Home Shield honors their contract. They provide the services that need to be established. However, people need to make sure that they understand the full details of all of the things and that there are some instances where they will have out of pocket expenses, even though they have coverage. I noticed some things that I didn't know after dealing with them, but the service technicians so far that I've had to deal with have been great.

My fridge wasn’t working and I had to wait all week. If I called somebody to fix it, they would show up in a day or two, but since I was going through American Home Shield, the same appliance company made me wait six days, saying they didn't have any openings. All my food was going to spoil, so I called American Home Shield. It took me an almost one hour wait to talk to somebody, and then that person gave me a different appliance company to get service faster. It's good that they have that option. Those guys came in four days, which was better than the previous guys, and they did a good job. Overall, it was a good experience.

It was pretty simple submitting a claim to American Home Shield for an AC issue. I wasn’t here when the techs came out but my wife was. I was on the phone with her the whole time. Those guys fixed everything, and we didn’t have any more issue. I’m happy with it.

In the beginning, I had separate calls welcoming me to American Home Shield and it was going over the same questions multiple times. Also, we had an issue with getting our payment applied. We closed on the 30th of June and the check was mailed July 1st. But it didn't get posted until the 12th of July. So I don't think that they got applied timely.

One of the islets on our gas range was not working at all and our middle islet was only working 50%. The contractor thought they could order the parts for it but they couldn't get them so, they recommended a replacement. American Home Shield replaced it so we were very pleased with that. Another claim that we had was for our washing machine where it was filling up with water and not draining. Again, the contractor attempted to order the parts and couldn't get them so they recommend a replacement for that. We got a new one and we were pleased with that too. Submitting the claims online were very simple because I do everything online. AHS responds with an email quickly of who the service will be sent out to. The contractors contact us immediately, so we get things resolved within three days.

The drip pan of my HVAC unit filled up and overflowed. The pump is supposed to prevent that from happening but it didn't work. Also, there's a kill switch in there that was supposed to shut it off but if it gets wet, it wouldn't work. I put in a claim and JW Ultra Air heating & Cooling was in touch very quickly. Their tech was very helpful. He recognized what was going on, did his thing, and told me some things that I could do to prevent it from happening again. AHS is very easy to work with but there are some things where I haven't been all that happy. We have an ongoing HVAC issue that the contractor said I need a new one but AHS won't replace it. The contractor comes out from time to time and puts Freon in it even though it's not a Freon leak. Then, I have to pay for that Freon and it's expensive.

Unbelievably great and trustworthy service. After you sign up, you need to wait a month for the service to be activated. But, on the day of activation I was able to reach the customer service at 6 AM to be able to place my service request. My AC was not working for close to two and a half to three months and in the extreme heat conditions of this year we were really experiencing a hard time. Repairing the AC unit could put us under thousands of dollars of repair because it could have been the AC circuit board, or even the main central AC unit outside. We simply did not have the finances to bear thousands of dollars in repair.