American Home Shield Reviews

I call American Home Shield for my claims and the process is pretty difficult. I usually leave my phone number and name and they call me back. I did one claim and techs came out. The first tech checked the refrigerator and thought it was one thing. He was nice but he didn't really do a whole lot of checking on the refrigerator. I just told him what it was doing. He said that it was both parts and that he would go and get them. He got the parts two weeks later and put the parts on. But that did not fix the issue. I wasn't really happy at first because we had no refrigerator for almost a month.

I had American Home Shield about a year ago but they didn’t pay one of my charges after taking my deductible from my account. It made me want to switch to somebody else. But after switching, I found out that I might as well go back to Home Shield, so I did. I called them last Friday for a dryer claim and got no response. I called back this morning and that's when they got the action going. They were pretty efficient and they put in another order for my dryer to be fixed. I got a service date of June 3rd from the people that are going to come and service it. Home Shield was doing a pretty good job at getting the people. But my main concern is that in the area where I live, it is hard to find people that do these services. Now that they are starting to use a service called A&E Factory Services which services this part of the country, I'm gonna wait and see how this is gonna go.

I called and put in a service order when the blower on the AC unit wasn’t working. I got a response back quickly on it. The contractor came out quickly. The guy was very courteous and did what he needed to do. He was very informational about everything. He told me what he was going to do. He said he checked the unit inside and out. Everything looked good. He showed me the part that needed to be replaced. He replaced it.

In the rare times that I've American Home Shield, it was either very easy to use or it's been challenging because I don't hear back and I don't know who to go back to. I used them when there were some noises coming out of the electrical panel and it sounded like it was a fire hazard. The techs that came were knowledgeable and fast.

Five years ago, when I bought the house, we got American Home Shield. By the end of the first winter, we had already used it and decided that it was well worth the expense to keep it. So, we've used it two or three times. Recently, the disposal disintegrated. The contractor was very nice and helped me get it explained to the supervisor so that they didn't have to open up a second work order. And they took care of it. Since initially it wasn't covered under my policy, I upgraded the policy while the plumbers were on their way to the house. It worked out well.

I contacted AHS for my shower and also for a leak running our toilets. Someone was out in two to three days and took care of everything within an hour. The only thing is you have to pay $80 a month for the policy and once you have service, you got to pay another $100 for the people to come out. If I got a problem with something and they come fix it and it goes back bad again within 30 days, I'll have to pay another $100 for them to come back out and fix the same problem that I had the first time. I don't think that's right. That needs to be addressed.

I called and submitted a claim and the only issue I had was I had to wait almost eight days to get my AC fixed. I ain't complaining though. I knew it was summertime and a lot of stuff backed up. Also, Chris is a pretty good technician. When he came, he troubleshot the problem. He had the part and rectified the deficiency. Everything is functioning properly now.

Having AHS, I can call right up and they would come out and get the issue taken care of. I had a shower drain that stops up periodically. The claim submission process was fairly easy and the guys that came out, Service Contractors Plumbing, were good. They cleaned it out and gave me some pointers on what to do from here on out.

Our AC was not blowing out cold air recently. The lady came out and got it fixed right away. It’s been perfect since then.

I wasn't pleased when I called initially because American Home Shield was steering me to ProConnect. I've had experience with ProConnect and I've had a lot of questions about them but no one has been able to answer my questions. The first time I reached out to American Shield, I was recommended based on an email that I received from American Shield that ProConnect was offering this service for my dryer to be vacuumed. I assumed, receiving this email from American Home Shield, that they were part of American Home Shield, or they were recommended. To my surprise, it was not.

The coverage for the house had expired. I looked at different companies and went with AHS because of the price. Also, the person who recommended them to me had a great experience with them. I signed up online and I felt that the package I got met all my needs.

The last time that I called American Home Shield was for a leak in a bathroom. Then I called the company that was recommended, Mister Plumber, and they said I had to be more specific about the leak. So they sent the guy over. I paid $75 for it, and said, “I need somebody to tell me where the leak is, if it's coming from a ceiling or something. I don't know if it's coming from faucets.” He called and they told me faucets are not covered. Then he did tell me that there was a leak in the bathroom in one of the toilets. But he also gave me a quote of how much it was to do everything.

We had water leaking from a faucet. The experience of submitting the claim to American Home Shield was terrible. The person I talked to could barely speak English. She was very dismissive and wasn't listening to what I was saying. They got the totally wrong location. They thought a faucet was leaking inside the house and not outside the house. All kinds of information was wrong about the whole thing. I was really frustrated at the end of that call because I didn't know if they knew what I was talking about.

American Home Shield’s prices have gone way up but they're excellent and that's why I keep them. In the last 15 years, they've replaced every major part of the pool, so it saved me a lot of money on all the equipment. Lately, the companies that they have been referring me to have not waited long to call. They’ve called us and got to it straight away, and the people they use are very good. Alliance called like an hour after my order was turned in, and the tech showed up a half-hour later and fixed my problem. He had the part he needed and installed it right away.

I usually call American Home Shield and tell them what's wrong and they schedule somebody to come out. Usually, I know who the contractor is, so I call them immediately. And they put me on the books. It's simple and easy. The two times contractors have come out, they resolved the issues. I've been lucky. My tech was awesome. He was nice. I asked questions while watching him and he answered, didn't seem annoyed that I was there. And he's like, "I'm happy to have the company." For me, it was new.

We're in our infant stages with American Home Shield and so far, so good. Their service, in terms of the format and the layout, is much better. I was with another company and I switched. When American Home Shield bombarded me with six or seven emails, I called in and asked what it was. They said it was a free service they offer to premier customers to have their contractor come out and do a check of my system. They usually do a fall and spring check on the system.

The customer service is good. I had a plumbing issue they gave me multiple offers. One is that I can buy whichever water heater I wanted. They also said they could send people to fix things. So, they sent the contractor and he installed the water heater.

AHS has been very good at taking care of things when I call. They get a contractor and the issue gets taken care of. Integrity Air Conditioning came out for the AC and they were fine.

Transitioning from heat for the first time for summer over to AC, my unit made a noise I hadn't heard before. I called American Home Shield and the guy that came out was a little flustered, but not disrespectful. He said that it was okay, but I probably would need to get it repaired soon. The other day I heard the noise, but it wasn't as bad as it was and the air is still coming out.

My whole experience with AHS has been really good. The tech that came out for the AC repair was wonderful. He came out quite quickly. He saw what needed to be done and he did it right away.

American Home Shield has been beneficial. We had a claim for our air conditioning unit and they were able to get that taken care of pretty quickly. They got somebody out there the next day and got it repaired. They have been very good in that process. The service person was very polite and courteous. He just said, "This is the problem. It’s gonna take me about an hour to get it done.” I really enjoy using American Home Shield and I’ll continue using them.

I usually call American Home Shield to submit my claim. They pick somebody to use, and they get in touch with us and make an appointment. We haven't had any problems with anybody. We've been protected pretty well. When we had something go wrong and it was a big expense, American Home Shield covered it. So the big expense for us didn't turn out to be that much. But when we were having some problems with the microwave, they said they couldn't work on it. Other than that, I like American Home Shield. It's worth it, especially if it's a house that's older and might need something in the future and it might save money to spread it out over time. I like knowing that we're covered.

A dimmer switch was broken so I called American Home Shield. They told me it was an electrical service and the name of the people that would be calling me. I got the call the next day and 24 hours later, someone came out. They were good communicators and were on time. The issue was easily resolved within half an hour. It was great.

When my air conditioning was making a noise, I submitted a service request and the process was fairly easy. The tech had a look at my air conditioning unit, diagnosed the problem and fixed it. It was very good. The service was also very quick, and they solved all the problems. Having a home warranty is good. I'm more worry-free.

I love the claim submission process of AHS. It’s so much better now. I don't have to call anymore. Everything is online and you get text messages and emails, and you can respond to the text messages and emails. You don't have to wait on the phone anymore. It’s smart now. If you go in right back to back, it will link up and remember that you had just had that done. It escalates it on its own now. You don't have to try to figure out how to tell it or put it in and then have to get on the phone and say, “I put it back in but this is for the same issue so that you can escalate it.” It says, “I noticed that this is already done before. Please add extra notes.” Also, when I log in, all three properties are there. I don't have to log into separate accounts. It's all in one spot. I can just switch from one property to the next.

I did a claim with American Home Shield for a leaking toilet and tightening of a faucet. That took four days because there was a long weekend in between. But it went on time. I've been happy, so far with my home warranty service.

The website was easy to use when I did a claim for a leaking water heater. I was contacted by Heros Plumbing to set up an appointment. The only issue I had was I wasn't contacted a second time by AHS regarding what was going to be my out-of-pocket for getting everything up to code. I was told the day of installation by Heros. They replaced my water heater and had the plumbing up to the new code.

I had outlets going out in my house, then more of them started going out. I requested for service and the electrician was out the next morning. It was great. He inspected my breaker box and my outlets. I had a problem with one of my GFCI switches and I had another outlet that wasn't properly installed. He fixed my electrical problems, and he was fantastic.

American Home Shield's service is great. The air conditioning unit motor went out and a gentleman got here, diagnosed the issue right away and replaced it. Everything was done.

I went to the website to submit the claim for my leaking faucet. The contractor responded in 24 hours, which was fine. Everything’s great now. But some of the contractors don't respond or they don't show up. Sometimes American Home Shield forces you to stay with them until they can't contact them. Then once they can't contact them, then they'll switch the contractor. If you ask to switch the contractor, they'll keep the same contractor. But once you have an issue with a contractor, you should be able to switch contractors if they’re not responding.

American Home Shield sent E & A and they tested my heating and ventilation. There was nothing wrong with my system. I was just trying to get what was free at the time because I've been missing a lot on American Home Shield because I've been so busy. I submitted the claim online, and then I called up American Home Shield. The girl who answered the phone was the one who scheduled everything. She was okay. The E & A techs were good. They were professionals and they went straight to working. They checked the thermostat right away and then they went out in the back to check the unit. They cleaned the unit, too. The only thing is I've asked for my contract several times, and they've been telling me they will mail it. I've spoken to over half a dozen representatives of AHS, and each person would promise me that they will send it to me by mail and I would be receiving it in 7 to 10 business days. I have not received anything.

I used the app of AHS when I submitted a claim and it was easy to use. Our air conditioner was not blowing any air at all. The techs put Freon and plugged the leak in the air conditioner.

American Home Shield sent Mid State Plumbing for my toilet. It was all fixed good in good timing. The tech knew exactly what the issue was. Mid State Plumbing came twice. The first time was for plug drains, and I thought the problem was solved. Then after the tech left, I realized that my toilet was running all the time. He came a couple of days later and fixed it. He was very knowledgeable, professional, and friendly.

American Home Shield told me that they were going to replace my hot water heater. But now, when I called American Home Shield, they said that we got to pay something with the inspection and permit that we got to have in order for them to replace the heater. When I had American Home Shield before, I never had that issue, where we had to have a permit just to replace a hot water heater. But they said that the contract has something new now, that you got to do that day unless you upgrade your contract to what they have now, and then it will cover that. They should have reached out to us whenever they had that upgrade and I want to upgrade it because I did have the highest upgrade until whatever changes were made. But overall, I like American Home Shield because they pretty much stand behind the product.

The AC was not working properly and it doesn't cold. Normally, someone comes every year and checks it. This time, it's not cooling anymore so someone has to look into it. The first tech that came said they cannot do the job because they did not get the correct instructions. He took a picture and forwarded it to American Home Shield so that another person could come. They should have sent the right people the second time. I spent all day waiting for the second service people. They came in, looked at the issue and said they couldn't do it either. I had to wait for another one. A third appointment was made and these people were very difficult to meet. I was waiting and they couldn't make it. I wasted three days and so far, nothing has happened. I had a very bad experience. I'm still waiting for the right people to come.

We rarely use American Home Shield but we've had about four incidents within the last two years and they've been wonderful. There was one time when the contractor didn't call me and I called AHS back and they canceled him and got me another one that same day. It was really good. The digital panel on my double oven went out. We didn't know what was wrong with it until after somebody fixed it. I called him on FaceTime so he could order the part to look at my stove. He came out two days later, replaced the part, and I've been in business since. We also had a leak upstairs. I did the claim online. Somebody came out and fixed it. Home Shield calls and follows up.

I like the ease of use of having the warranty. I like the fact that I don't have to worry about scheduling a service myself. I just put in the claim then I get a call from someone that's going to come and fix the issue. Someone came out for the ice maker of my refrigerator and was good. My experience with American Home Shield has been excellent. They really mean what they say when they advertise that you don't have to worry about things and just call them. What the commercial states is the experience I had.

I called American Home Shield for a claim and then two days later, the tech came and fixed the issue. He was nice enough too. The thing with American Home Shield is that they're not directly responsible for the repair, but they reroute to their subcontractors. So the service depends on the type of subcontractor you get. Sometimes, they won't be so nice. But most of the time, they've been nice. When I have a claim, I go online and it's pretty easy to use. It's pretty detailed and straightforward.

We've been fine with AHS. We've used them quite often. Everything also went well with Appliance Solutions. I had a claim with my dishwasher and my washing machine. The buttons were broken. Th techs did virtual first so they knew what parts to order. When they came out, they repaired it. The tech didn't have a tool at the time to repair the washing machine, so they came back the next week and did that.

I did the claim on Friday and the techs came out on Monday. They took care of everything.

The pipe underneath the bathroom sink was leaking. No matter how many different things I tried from Home Depot, it kept leaking. So, I called American Home Shield, and Shawn came out. He fixed it. Then 10 minutes after he left, it started leaking again. That was a Friday. We called back on a Monday. They put Shawn on a different job up in New York. So, they had another guy come out. I kept messing with it and it finally stopped leaking. I called off the next appointment. A couple of days later, it started leaking again. Now, we have a new appointment and the guy is coming out tomorrow between 2:00 and 6:00.

I had a plumbing problem and there was leakage underneath the stool. I contacted Home Shield by phone and it was all automated. Then, American Mechanical sent me an email and everything went very smoothly.

The customer service quality is good, so far. Every time I've had a problem, American Home Shield took care of it right away. Most of my problems have been my refrigerator, washer, and dryer, and my ceiling fans went out once already. Also, I recently requested service for the toilet, and everything went great.

Our garbage disposal stopped working so we put in a claim. We did American Home Shield's process online and in a day or two, a contractor called to schedule an appointment. They didn't have the part and they had to get a whole replacement piece. Their tech came back a second time and installed a new garbage disposal.

I bought a house last year and one of the light sections quit working. The technician that came out was very nice. He explained it was a bad dimmer switch and explained that American Home Shield doesn't cover around dimmer switches. I'd just upgrade then he could fix it. But he had taken the dimmer switch off and I told him it was fine to go ahead and fix the light and he did. The tech was very nice and very professional. I wish AHS could have taken care of the dimmer switch, but it's not a deal-breaker. I'm happy my light is working.

We set up one appointment, and the first technician broke down. I canceled that 'cause of my schedule, and we had to wait another week. After that, finally, another technician from Hornet showed up. He was there 20 minutes and checked, but it was just excuses about why they could not do what they were supposed to do. My refrigerator is not properly making ice, so the technician said there are several things that have to be fixed. However, he can't fix them because he can't figure out which model that particular refrigerator is, therefore, it's unfixable. The refrigerator's been in and out for almost three weeks, and no one has followed up. The only one I've ever spoken to is the call center, and they try their best to help.

My refrigerator and freezer quit working and American Home Shield sent a technician out. Four days later, they sent the parts to my house and the tech installed them. Almost three years ago, I had a claim on a water heater and AHS did a fine job but the installer was lacking a little bit. He left some things undone that I had to go back and go over. But all in all, it wasn’t American Home Shield, it was him.

The computer blew up in my panel for the oven. I called American Home Shield and the wait time was a little bit excessive. That could be improved by the company. Other than that, someone came out in just a few days and everything was good.

American Home Shield took care of the issue speedily when one of the breakers on my electrical panel was constantly tripping and a light switch in the master bedroom was malfunctioning. The person that tried to get that organized was very good. When I got through SJDI Electric, they moved up the appointment and tried to facilitate me at my time to get the job done. They were very helpful. Overall, it was a pristine service both from American Home Shield and the vendor that did the repairs.

Everything was fine with American Home Shield. They had somebody come out to fix the leak. The claims process was kind of rough, but it ended up being nice. The first company they sent out was full of crap. The guy came early. I wasn't home. He said he wasn't gonna come back. Then I set up an appointment again. This girl said she didn't schedule me, then she scheduled me again. They called me at 8 o'clock the next morning when they were supposed to be here and said they couldn't make it for another whole week. That was Royal Plumbing.

American Home Shield tried to set up something via email when I submitted a claim. When my husband got it, he called to see about getting it sooner, because it was a week out and it was really hot at that time but they said, “You didn't get that slot because you didn't answer soon enough.” So that was disappointing because we felt they could’ve talked to us instead of just sending an email. American Home Shield wasn’t on top of it. But the company that came out, Fast Response, was really good.

The outside unit wasn’t coming on and A-US Air Conditioning did a good job. The tech told me what was wrong, fixed it and told me what he did. It was the fan motor and it was the second time it was replaced this year.

We just used American Home Shield’s service for a free maintenance checkup for the air conditioning. So far, so good. We also used them for a repair on an appliance. The tech knew exactly what the issue was. We had gone on a trip, and when we got home, there was water under our refrigerator. We cleaned it all up and then we thought, “Okay. Maybe it was just because of that.” But then something really was leaking so we called AHS and we had turned the water off on the back of the refrigerator because we didn't know what it was. The tech replaced a part and everything was good to go. So far, our refrigerator’s been fine.

My washer keeps going out, but every time they fix it, it's a different issue. But they always get it resolved. Both contractors that came out were good and professional. I didn't have any issue with whatever they fixed.

The handle on my shower faucet was leaking. It wasn’t able to hold the pressure and it was starting to leak around the knob. The shower turned on by itself. I went online and submitted a claim to American Home Shield, and it was an easy and pretty smooth process. After the claim was submitted, they contacted me pretty quickly. Then they had somebody out here within a reasonable amount of days. The plumber was super professional, super helpful, and did a really good job. With my experience so far, AHS is a great home warranty company to go into.

I signed up with American Home Shield back in December because our home is almost 20 years old and I was gonna need more maintenance and repair of things. When I have a claim, I go online and submit one. They ask me what services I might be needing and I get a response right away on who will be coming out.

The AC is fine. But I have two major issues. The technician who came last time switched it so that it would heat only and that's why my air isn't working. That's a concern because that cost me $75 for a service call. My other issue is that my refrigerator is still not fixed. There have been four separate calls and the guys that AHS sent last month, I called right after they left because the tech said that the water wasn't going through the line and that wasn't true. When he was in the home, there were adults that were communicating with him. He went out to his truck and never came back.

Since we moved in, the electric situation here has been some sockets work and some don't. I needed someone to come check it out, so I put in a claim for them and I had to pay the $100 deductible. American Home Shield answered my claim really fast and the technician was out here the next day. The guy was nice and helpful, but he said there was nothing they could do under the warranty.

Our air conditioning broke. We did a claim for it and there was a communication breakdown between Home Shield and the service company. When the service company came out, they were fantastic and they knew what to do. It turned out to be my thermostat. It was a quick fix. Home Shield on the other hand is absolutely horrible to deal with now.

AHS can do a little better with their response time. In recent years, whenever we placed a call with AHS, it would take a maximum of four days. But this year, I placed three calls. One was for the smoke detector and it took them almost a month to come and fix it. Last month, my AC was not working. It took almost three weeks to come and fix it. Right now, our water heater is broken. It's almost 17 days and nobody's here yet. They said they are going to come tomorrow. But, this is the only problem we are having. Otherwise, the service is great. When the tech came for the AC, he fixed it in five minutes. I am happy. As long as they are fixing the problem, I don't have an issue. The only issue I have is the timeline to come and fix the problem.

Our air condition unit wasn't blowing in our upstairs of the house. So the guy came out and he cleaned out the unit. He said it looked like nobody cleaned it out in years. He showed us that the vents needed to be halfway so part of the air would move up and the heat would move up. He went through everything. He was very helpful. He got it all taken care of. Everything's working great. We're cool and warm now. American Home Shield has been very good to us. They are very helpful. Our service guy contacted us immediately and was out within hours.

For the most part, I like American Home Shield. It can be difficult to communicate with them though. It happens a lot. When you put in claims, there is nowhere to put additional information in. Twice, I've been sent the wrong type of contractor then it had to be put back through once the people found out what the issue was. I'm not sure that I'm going to renew this year because of how high they have increased the monthly charges. It had doubled since I started, almost.

Claims submission over the phone went real well. I let rep know what was going on, and she got right on it. The problem started with my icemaker quitting to work and when the guy came to fix that, he figured out we had a leak behind the refrigerator. I had to call the plumber, Rooter King. They came, and the guy wasn't even here 45 minutes, if that long. He knew his stuff, and he was able to diagnose and fix it right away. That was the second time he came. The same guy came and did our washroom a few months ago, which was pretty cool.

I had an issue with my heating system and the gentleman from Eagles HVAC Services had the part with him. He took care of it. He was very professional and seemed to be very good. I have another issue, which is with the microwave and that happened after this HVAC issue. To even get a part, American Home Shield is taking almost 30 days, which is very painful. There was one issue where the plumbing needed to break my drywall and AHS asked me to pay for all those things. I have plumbing coverage but they wouldn’t pay for it. So, this specific issue with the HVAC is one of six issues that I had and this is the only issue which went smoothly. Every other issue takes a lot of time to follow up with AHS. They don’t care. Unless you call and be on the phone with them, no one does anything even for a year. You can keep waiting and they won’t do anything.

The service of AHS has really been great. We would recommend that everyone have this service. We've used it a couple of times. We got our ice maker and our microwave done. Recently, something inside the AC units gave out. The techs came out within a week. They fixed one and they said, “There wasn't for two, it's for one.” They said it was electrical. But then we had an electrician come out, and then the electrician said, “No, it's not for an electrician.” They came out again and fixed the second unit. Everything is working fine right now.

I've had American Home Shield in the past and I know that they provide services like this both in the spring and in the fall. I take advantage of both of them to make sure my HVAC and my heating elements are in working order as the seasons change. All Tech was sent out to my house for a routine spring cleaning and that cost me $75.

Our heater was old and at some point, we knew it would fail. I filled out a request online with American Home Shield and we had Pinnacle come out. They looked at the heater and assessed everything. They said, “We can replace this part and do this, but there's no guarantee it won't break in the next winter.” My wife and I talked and said we would rather replace the whole thing even though there would be a cost that would be part of it. At least we would have a reliable guaranteed system.

On our most recent preseason check through American Home Shield, the tech had some recommendations, but there was nothing broken. We also had a dishwasher claim and that was not pretty. The repair people had to come out three times, and the parts took forever.

The initial issue when Express Appliance came out was a leak in my dishwasher, creating a big puddle on the ground. They had put in a part, but it didn't solve the problem. So, we ordered another part. The only issue is that they won't let me schedule an appointment with them until the part comes in and it gets shipped directly to me. Once I get the part, I have to call them to schedule an appointment and it takes weeks. I've already been almost six weeks without a dishwasher at this point.

I submitted the claim online through the portal, and then there was a mix-up on when the contractor was going to come. They initially said it would be on a Thursday but then, I didn't hear anything for a little while. When I called back, they said they would be there on Saturday. But it ended up working out. They did a really good assessment. The gentleman that came by was very helpful, and friendly. I also had a plumbing issue with my toilet and put in a ticket for that. The contractor came by to fix that issue.

I'm very pleased with AHS. It's twice I've had to use them, and both times have come out well. Recently, a contractor repaired the door that wouldn't close on my dishwasher. They looked at it, and it took them about three minutes.

American Home Shield sent somebody out the year before and said they fixed the door of my refrigerator. But they didn’t. I had them come out to try to fix it again. The part that turned the light on when you opened the door was broken. They replaced it with the wrong part the first time around and it worked for a little bit then quit working. It wasn’t American Shield’s fault, it was the company that they had hired at that time. Fleshers was the second company that came and they did a great job. They identified exactly what the problem was and got the correct parts. The ice maker was frozen so they had to thaw that out. The unit is working great now.

The heat was working but the unit was making a noise. The first contractor came and claimed that the unit was unrepairable. They said I needed to pay them $4,700 and American Home Shield was gonna pay around $4,000. I had to pay for it. So I called American Home Shield and they said that they didn't know anything of such. I told them to get the people on the phone while I was on the phone, and the man denied saying that. So that was when they sent out R&K and they made the repair. They did a good job. We tested it out and it was heating like it should.

American Home Shield sent out Oz Electrical for my ceiling fan and exhaust fan in my bathroom. The ceiling fan worked every now and then, and it makes such a ruckus. The bathroom fan is the same way. It’s really loud and noisy. Also sometimes, it would run. Sometimes, it didn't. I thought it may have been the switch, but it was the fan. I got an email saying I had an option to let them replace the fan or I had the option of getting $151 to replace it myself. The fan costs more than that and to get it installed is more than $100. So, I opted to have Oz replace the fan, ceiling fan and the exhaust fan in the bathroom. I just have not heard from them since. It's been probably a month or so.

I called American Home Shield to make a claim, and they referred me to Sigmond Plumbing. That company assigned a person, and they called and told me that he was coming. Two days later, he came in and worked in the back of the tank on the commode. American Home Shield works the way it's supposed to work. However, it wouldn't be something that I’d put in a claim for if it was something that I could get done for less than $200 since it costs me $125 just to have them come. I could probably have somebody else to repair it cheaper than they would, but then it costs me $800 a year to have the thing every year. I wouldn't recommend any kind of home insurance thing unless they have a house with a lot of old equipment in it.

I had American Home Shield for a while at my old house. There was only one incident where I paid the $100 and they didn't fix the issue. It wasn't explained to me well and I was disappointed. They should have gone over that coverage with me when I called in the repair. Other than that, I've had good reviews with them. I got their coverage because it's cheaper to pay $100 for them to come and repair than put in a $10,000 system.

When my pump wasn't pumping water, I submitted a service request and got responses by email and text right away then somebody physically contacted me within an hour. They were to able to fix the original diagnosis right away, but it turned out to be something else that was wrong with it. The same company came back out a couple of days later after I called them back. It went real good.

American Home Shield has sent a contractor to come out. I still have two outstanding issues that haven't been repaired. I'm waiting for that to be resolved. It has been about a week for both issues. So, I have two tags. One of them was for a repair that the contractor came out a couple of 6 weeks ago to fix, but the problem is still there. It’s a leaky tub. They had somebody come out and they replaced some parts. And supposedly, it was fixed, but the tub was still leaking, so they came out a second time last week. And the tech said that they needed to order a part, that they would contact me about when they would come back out again. But I haven't heard back from them.

My air conditioner went out over the weekend and Arctic AC did a great job. They showed up on Monday, fixed it and it was ready to go. The tech fixed what needed to be fixed. American Home Shield worked out great for me. When I call in, they have someone come out right away. I've had no real problems. As far as with any service, everyone has done a great job and if they couldn't fix the problem, like with the dishwasher, they got a new one.

The hot water heater was leaking water. I went through the website and submitted the claim. But I would rather speak to someone before I have to pay $100 for something so I can get a better understanding as to what the charges are. The tech got out there and said, “Oh, yeah. The hot water heater needs to be replaced. But I have to charge you additional $1,400 out of pocket.” If American Home Shield would've told me beforehand that the only thing they were gonna cover was $380 for the water heater and that I was gonna have to put in all the supplies and all this kind of stuff and labor, I never would have submitted $100 claim because, to me, that was a waste of my money.

We've had American Home Shield off and on at several of our properties over the years. They are inconsistent in terms of getting people out on time and the quality of the work. Sometimes it's excellent and sometimes it's not. For the last repair we had done, it was the third time we've had to have it done by three different people. One guy said it should be covered, the other guy said it wasn't and another guy said it should be covered. The first two times, we had to wait for days and it didn't get fixed. We were afraid that this last time we were going to have to wait for days. But they got somebody out there pretty fast.

I was recommended to American Home Shield by one of my family members. I also recommend AHS if someone is in the area and needs a warranty. For years, I’ve had an ongoing issue with my garage not opening and closing without me having to either manually do it, or me having to press it and hold it down to override it to be able to go all the way down. The tech explained to me why he thought that the sensors were the fix. I was doing an override and it would work when I did the override. He waited until I did it from my garage door as well as from my car to make sure that all aspects were functional. I didn’t have any issues since.

Our hot water tank was busted and I did a claim for it. It was the worst experience I've ever had with American Home Shield. I paid the total amount that I needed to pay. It was $2,000 and they sent me $1,000 back. They refused to pay for the service to be done so I had to pay for it myself. We went a whole month without hot water and I had to call somebody that's supposed to call me back. I talked to the reps Dion, Omar, and Chantelle. They were supposed to call to rectify what was going on with that problem. They have yet to call me back yet.

My AC wasn't working and the contractor had the piece that went out. The experience with American Home Shield has been good. Sometimes my wife doesn't like it until moments like this happens. The tech comes out and then she's happy. AHS' price had gone up but every price went up on everything.

The first technician that came for the air conditioner that would not cool was good. He checked one thing, and it seemed like it was resolved. It even seemed it was resolved to me, but it wasn't. I had to go back online and submit another request. They came out a second time then had to come out a third time because I had to have the unit defrosted. They went over what was wrong with the unit so now, we're waiting for a repair. I'm not too happy about the cost 'cause I'm wondering what am I paying for? If people are paying for insurance, it's a peace of mind. But I have no peace. Summer is coming and I got this extremely expensive fee.

I just used American Home Shield for the first time. It has been within the last month. Everything was fine. They did what they said they would do. And they hired the company to come out and fix it, and that company wanted to be inclined to. I was pleased with it. When I called the AHS, I didn't go through the automated process because I had specific questions. And one was, "Hey, look. If I pay this, are they gonna call me to make an appointment and do all that stuff?" "Oh, yeah. That's what happens." It took a week, which I expected for somebody to call me back. They didn't. They called to tell me, "Hey, this is your appointment." I work full time. But it wound up working out where it was fine. That was my only hang up with AHS.

The dishwasher wouldn't come on and somebody accidentally hit a button on it that locked it. The tech came the next day.

My furnace was making a noise so I went online and requested service from American Home Shield. That was very easy. They then gave me the name and phone number of the service company. That company did an excellent job and they fixed the furnace. They found that some part in there was leaking a little and humming a lot. This repair was a tremendous help. My wife and I can sleep because we don't have that stupid noise anymore. Sign up for American Home Shield.

I had a wonderful experience with American Home Shield at a house I had before. I had an old washer and dryer and there was a repair that needed to be done. The repair people ordered a part and when they were trying to fix it, they broke something else that pretty much rendered it inoperable and put it in for replacement. They gave me a new one, but my tenant at the time had to wait two weeks. He was mildly inconvenienced, because he had to come upstairs, but after that, it was fine.

We recently had a pre-season checkup through American Home Shield. Everything was fine. The gentleman who came over was dead on the money.

I'm happy with American Home Shield. They show up and have good communication. When my unit quit working, they had a tech show up and he fixed it and left. He was very good. I also had one out to a different house a couple weeks ago. So far, so good.

I called American Home Shield and told them I needed a tune-up for the air conditioner. They sent Crown Temperature and the service was very good.

I'd recommend AHS. When our refrigerator was not getting cold, I set up the appointment for a contractor to come out. Then AHS sent me an email confirming everything and said someone had been assigned. The repairman was excellent. He explained everything as he was working on the refrigerator. He was very fast and had everything he needed with him.

Our AC had stopped cooling so we did a claim through the American Home Shield website, which was very easy to do. I got an email and a text message confirming that a contractor had been applied to the claim. They gave me the name and the phone numbers to contact the contractor in case they didn't contact me within 24 hours, but they did. A tech came out and found out that it was some sort of circuit thing on the outside unit that had blown out. He was very informative and talked my son through this issue. It was a really good experience. He replaced the part and the unit now works okay. It always runs a little hot because it's Central Florida with no trees around, but the unit is cooling the house. I would recommend American Home Shield. They're very reliable, they answer right away, and there's usually no problem with the technicians. The only time I had a problem was when we had a replacement fridge about a year ago. But we got that sorted out.

I liked American Home Shield's plan versus the other providers. I used them when the thermostat was stuck on 65. It was cold and there was a loud noise coming through. A tech came out the same day and he said that it was just in lock-out mode and that it was fixed. Two days later, the problem happened again. I called American Home Shield. The first time, I paid the service fee. The second time, they took care of it because it was a callback. They sent the company back out. This time, it took a couple of days for the same guy to come out.

After I made the claim, the contractor came out the next day. So I was happy. There was stoppage in the shower drains, so the water wasn't draining properly. Water was building up by an inch in my shower and it was 3 inches of water in my kids' shower. But now, the water is draining like it should.

When we bought our house, we got to set up American Home Shield so we had a home warranty. In the first year, the sellers paid for it. That was 20 years ago or so. When I had a refrigerator go bad, techs fixed it. I also had claims for a disposal issue, some electrical issues, and a plumbing issue. The price for the home warranty has gone up through the years. Right now, it's $75 just to come out and I don't have to worry about the items then. At first, American Home Shield was great. Now, they seem to have gotten pickier about things. I still think they're a good deal though. It's just customer service used to reply quickly. Now, it's all automated and I do not like that.

American Home Shield has been excellent. I got Herring Electric recently because the other people before them were terrible. They didn't care about the service at all. I expressed my complaint to American Home Shield. They dropped them, they apologized to me, and they gave me a credit. I had electricity issues from the garage to the garbage disposal. When Herring came, they diagnosed it pretty quickly. They also fixed it right then and there.

The refrigerator was malfunctioning. I initiated a service request through the online access and set an appointment. The contractor came out and took care of the refrigerator. It was perfect and a very good experience with the tech. I like the ease of requesting a service from AHS. So far, I've liked all the vendors that they've used, be it heating and air conditioning or plumbing. One call is all that it takes instead of price shopping.

A tenant in the home that I own said that the bathtub was not draining. The tenant coordinated with them and they got it fixed. AHS advertised offering the free maintenance before the summertime. So I did that and The Right Tech guy was real good. They cleaned and cleared some stuff on the air conditioning unit. It looked like everything was working and functioning. I was happy to do it because it was the first time I did it.

I called American Home Shield out once for the tune-up, which was good. The gentleman who came out was polite and professional. I just made another work order and somebody is gonna be coming out on Friday. Having AHS comes in handy because I live by myself and I don't have a man to do things for me or to check on things if it breaks down. Having AHS is very convenient.

My icemaker was broken. I called American Home Shield and got an excellent rep that told me what time a contractor would be coming and on what day. The tech was on time and he wore footies that I asked him to wear. He explained everything and I was very pleased. He found that the blades were broken and he had to order seven or eight parts. That took a couple of weeks. He apologized and came right back and installed them. It didn't take long at all. The people that American Home Shield sent out were excellent. They fixed several things such as my dryer and garage door opener. They knew what they were doing and were very courteous and clean.

I recently had a slab leak and the techs from Legacy 4 were awesome. I called that evening and the very next morning, they responded. They were out by 11 o’clock. They knew what they were doing. I got the guy’s card and I told him that if anything ever happens again, I’m gonna request Legacy 4 and not the other company called Affordable Leak.

My washing machine and my dryer were acting up. When the repair guy came out, he said that my dryer was fine. He said it might just be because my washer wasn't ringing out my clothes enough and that the dryer was not drying good enough. But it’s drying fine now. He said I had 60 days to call it in if it didn’t. American Home Shield replaced my washing machine. They’re gonna mail me a check for my washing machine because I went out and bought one. They gave me very quick service. I wasn’t out of a washing machine for very long. The only thing I don’t like about American Home Shield is that I’ve paid my bill even before it’s even due, but it’s saying that my bill is not paid. It’s automatically drafted out. So, I don’t understand why they keep sending those messages. It’s aggravating, especially for a person who pays their bill on time.

I kept American Home Shield because it would have been wasting my money to turn them away. I would have turned them away a couple of years ago but the customer service changed over the last two years. They've improved a lot. The customer service people that I talked to were not nasty nor were they irate. They talk to you like you're a human being. Once you get a person on the phone, they talk with respect to you and that makes the whole difference.

The only positive experience I’ve had was with the rekey service. When I actually needed important assistance they lacked professionalism all across. My A/C stopped working in Texas and I was told my situation was urgent because temperatures were below 103 degrees (it was 100). I’ve been waiting for weeks for my A/C to be fixed — mind you it is a simple fan relay replacement. Multiple appointments were rescheduled and technicians that do come are late and doing the bare minimum to leave quickly.

My most recent claim to American Home Shield had something to do with my air conditioning unit. It was a good experience. The tech said some part was frozen, and he fixed it. He was really friendly. AHS is a great service. It gives me a sense of security about my appliances.

American Home Shield has treated me well. Recently, I had a problem with plumbing. They got it all fixed and straightened away. The techs were really quick. They got out here within two days and got the problem fixed. I've had some previous repairs as well. AHS took good care of me. Having the warranty saves me a lot of money. It costs money every month to have it, but when something goes wrong all of a sudden, it makes it a lot more affordable to get it fixed.

When I would run my AC the condensation drain from my furnace was leaking. Working with the rep was good and the problem was solved. They came quickly and nobody gave me issues with my claim.

When I called American Home Shield and reported a problem, somebody reached out to me within two days. The tech came when he said he would. He checked out the issues and ordered the parts. When the parts came in, he called and said he was gonna come and put them in. He put them in. He was pretty good. There were several issues that he took care of. He got parts for the stove, the parts for the oven, the thermostat and the light. The light I thought just need a new bulb. It needs a new light switch. Then the burners would click, and he put a new sensor. When he took the wall-mounted microwave apart, there were some old parts in there that when he checked, they don't even make them anymore.

We had a garbage disposal that was stuck and they replaced the part. It worked out within 24 hours. The plumber did a good job. But it's not like that all the time. I had my heater having trouble and they sent somebody who broke the pipe and claimed the entire condenser unit needed to be replaced. They quoted for 3,500. When I talked to another provider, I was able to fix the issue for $400. That was a bad experience with AHS. What is covered and what is not isn't very detailed. I had to replace the part and it was on me. I had a good experience with my dishwasher and other small things but the bigger problems, AHS did not do well with.

I contacted American Home Shield when my burner wasn't working and I had a difficult time communicating with the person I talked to. It sounded like they were from India and I could not understand them sometimes. Still, I got my mission accomplished, which was to get my repair. Brothers Appliance is the best, and the guy who came was well-groomed and very polite. He was nicely dressed and even had his shirt buttoned all the way up. It was a nice work shirt, and he was really a nice person.

My experience with Jet Heat & Air was okay. My unit looked beat up 'cause it was old. The tech looked at it and decided something had fallen on it so it wasn't covered under the warranty as it wasn't a mechanical failure. I was like, "I guess I'm gonna have to use insurance to get this replaced." So I called my insurance and I started getting quotes from other HVAC companies around this area. Both of them that I went to told me very flatly, "Yeah. This is absolutely mechanical failure. You can see this thing came apart and then it got thrown around the inside, and it got thrown out the top.

This is an ongoing problem with the microwave. This was my third microwave. We put in the same claim about being shocked. The guy came out and replaced the coil of one burner on the stove. American Home Shield didn't give us anything for the microwave. All the insulation on the cord of the microwave was burned off so you can see the copper wires in it. We took the appliance to where they told us to take it. They said there was nothing wrong with the microwave. They told us we could come and pick it up. We just left it there, and we bought another microwave. That one got defaced also. There are sparks flying off that thing. Whatever touches it, sparks fly like a 4th of July.

The thermostat upstairs shut off on us. The tech diagnosed the issue quickly and fixed it. But then, it was off again. He ended up coming back and found that one of the drains was clogged up. It's been fine since then.

I had an issue with my dishwasher. The first time American Home Shield sent a vendor out, their tech reset something. The second one was a GE vendor and they knew exactly what the problem was. They solved that right away and replaced a panel. But I had to pay a $75 service call two different times for the same issue because it wasn't within the 30 days. That 30-day call-in for the same issue should be extended for a lot longer time because it was probably 45 or 60 days in my case and I had to pay. That aside, my service with American Home Shield has been good. The challenging part is when I call for service and I have to speak to a rep. Unfortunately, they're not in the United States and sometimes there's a challenge with the language.

The contractor had to clear the stoppage but it wouldn’t clear so they put a camera down there and they were able to diagnose after about half an hour. The cast iron sewer pipes under the slab foundation were rusted out in a ball of tree roots and the only way into with the slab foundation was to dig. That excavation was slow. It was all done by hand and took about two months. But they took care of it satisfactorily.

The motor went out in my AC unit. The techs scheduled me to put a new motor in. The techs came out and fixed that. Also, one of the heating elements in my dryer went out. The techs are on their way to fix it today. AHS keeps me from paying all these bills especially on the parts.

Their contractor First Choice is pretty good. I had 40-year-old AC unit and it was a problem. They fixed it and told me what to do. We're still in the middle of a claim on my dishwasher that went kaput. Some circuit board got fried on it. The guy told me it's gonna cost more to fix than to buy a new one. He also said that somebody from Home Shield would call me back. Now that I know how to work their system, AHS too many departments. I get transferred three times whenever I need to check on something. Other than that, they have done pretty good by us. They've done what they said they're gonna do. I'm a fan.

I had Blizzard Air come out. They did fine. They were way backed up when I first called. It took them over a week to get here. They were supposed to do a tune-up, and that never happened because I turned on the AC and it didn’t work, so they came out and fixed some minor things and got it working again. So, it was a good experience.

I’ve only had one problem and the tech was great. I didn't understand how to use the microwave and I must have hit something and locked it. It said on it, press for three seconds so I was pressing that message. But he knew exactly how to fix it. It was very simple.

I love American Home Shield’s service. I had an air conditioner that they sent me an email saying that it probably needed to be serviced. It said that summer is coming and they would suggest that I don't wait until a full-blown summer and something goes wrong and the air conditioner goes out. So, we did some pre-maintenance things and everything was fine. The tech was very informative and it went very well. Having AHS is great because it takes care of all the small worries and some of the big ones.

I have three accounts with American Home Shield. I have with them my primary, my daughter's home, and a two-flat that’s also my primary. I pay for all these. American Home Shield was offering a free air cleaning for the air conditioner at my daughter's home. I had my daughter schedule it in March and then American Home Shield scheduled it in April. But they rescheduled. They said they had to wait until the temperature get to a certain temperature in order for them to test and get it cleaned. Earlier this month, they gave my daughter a call and said they had to cancel. They had to reschedule for the people that has no air and they had had to address them. I respected that.

I was very pleased with American Home Shield's customer service. They had me use my phone for video, and I showed them exactly what the problem was with the dishwasher. It wasn't washing very well, especially the top rack, and it wasn't drying. The people that came out to fix the dishwasher were very professional and quick, and the service was excellent. Unfortunately, the dishwasher is still not cleaning very well so I might have to replace it.

I'm about to switch services because I don't like anything about American Home Shield. They raised my price and didn't tell me, and there's a lot of things they hide. They're not upfront with any of the customers. I had a claim last year with plumbing and I had to cover $800 out of pocket even though they got $800 worth of money from me monthly. I had to fight them to get my deductible back too. I had a really bad experience with them when it comes to their customer service. Plus, the people that answer the phone don't speak English. A lot of them are sourced out from the Philippines and Hong Hong, and we had difficulty filing claims because of the communication barrier. I'm about to call a guy named Ethan today for another service that's pretty similar but they're $10 cheaper a month.

American Home Shield is on my mother's house. She has done all sorts of stuff with it, mostly plumbing issues she has had fixed. And every once in a while, air conditioning goes out. And for someone on a fixed budget, it certainly helps her. Submitting claims, for me, is easy. For her, it's difficult, because she is very hard of hearing. People with accents she doesn't do well with. So the majority of the time when AHS calls, it’s someone who has a very heavy accent, so it's difficult for her.

Having American Home Shield worked for me. I called them when my stove wouldn't start and it was not difficult to get through. I was satisfied. The repair company needed to know what brand my stove was then they sent somebody who was very good. He was very polite and efficient, and he had everything he needed.

My dryer had stopped working. The website was easy to use. The only thing is when it comes down to issues with a dryer, there's not that much you can select to say what's wrong. I just put it would not work. The contractor was able to diagnose it, but they couldn’t fix. So, they had to order a part. The first time, the part took two days. The next time, it took a week.

The techs were willing to explain what was happening. I told the guy that I tried to take the tap off and it felt like it was gonna break. It did break so, we had to turn the water off and he went into the lawn and fixed it. The customer service with American Home Shield has been great. It has never been an issue although one issue I have is, just like everything else, the prices go up. But I couldn’t live without the warranty. It'd been an expensive experience if I had to be without it.

My daughter recommended American Home Shield and she told me, "They helped me out and I think you need this." She said they would come through for me. I have the home warranty on two houses and I would highly recommend them. They have been really good. I was surprised. Most companies give you the runaround and I didn't think I would get faster service. I had two appliances go out and American Home Shield's contractor contacted me quickly. One appliance had to be replaced while the other had to be repaired. I also had a claim for my dishwasher because it started pouring out water from the door.

Our water heater started to leak and we weren't getting hot water. I sent the claim online around 7:00 PM and I was able to easily do it. So it was really convenient. After I made the claim, the plumber called me right away and then we made an appointment. He had an idea of what was going on before he came out. When he came out, it went really smoothly because he was right and he was able to fix it right away.

My dad’s wife had passed and I drove approximately 400 miles to be with him. My understanding was he had no hot water as well as a gas leak, and he was occupied with grief and making funeral arrangements. I tried unsuccessfully to get the company to help him. I called at least 8 times, each time the company read a script and promised that there would be resolution. For the five days I was at my dad’s home he had no hot water. Each day I called I was told that the Inquiry was being addressed and resolution would be within the next 24 hours.

I was with AHS for over a year and I when I started having problems with my air I called about it needed to be repaired. They sent out a tech from Beaches heating and air and he said a part would have to be ordered which I waited all last summer for and they supposedly replaced. A day later had problems again. Again they came out. I did this at least 5 times. I requested a new company. They wouldn't send out a different one. Well the last straw was that the same company came out told me my freon was low and it was going to cost over $100 to fill.

DO NOT USE! I have had similar home warranty protection for more than 20 years, so I believe in the product. But, over a YEAR has passed trying to fix my free-standing ice maker. Multiple subcontractors sent to my home. Some show up, analyze, and then never contact me again. Some take the unit away and return it, still not working. Another has replaced multiple parts at different times, and it still does not work. In fact, it appears the unit is more damaged than it was originally, But at least they have a customer service department. Polite, but a joke! Try calling 20+ times with no resolution. Jump through countless hoops only to be met with shallow apologies and empty promises to resolve the situation. I am actually on hold as I write this. Seriously, this shield has gaping holes in it and you should look elsewhere for your home warranty protection.

We appreciate GE Appliances. They're good people. On our recent claim, a part wasn't working correctly on the dishwasher. The water was not emptying out of the dishwasher completely. The guy came in, assessed the situation, and ordered the part. When the part came in, he put it in. It was great.

They came to fix my refrigerator and the guy changed something. It was working for a second but it cut off. So, they sent two parts. But the parts have been here and the techs keep not showing up. They won't put it in. And we've been without a refrigerator for quite a while. Other than that, AHS has been pretty good with the other stuff. AHS should check with customers to make sure the job is finished when the contractor says it's finished.

I was happy with American Home Shield until I had this last episode with my air conditioner. I didn't know the protocol, first of all. They didn't explain everything upfront. It took me a month to get the issue fixed. I called them a couple of times, and they told me it was ordered. Then I found out that it hadn’t been ordered. Then they said that I had to choose whether I wanted the payoff or I wanted to have it fixed. My sister had went through that, so I knew to tell them that I wanted it fixed. But they kept saying that it was a mix-up with the payoff and receiving, and what I wanted to take it out, what they were offering me in the payoff and having it fixed. They didn't pay us anything as much as I thought that they were gonna pay on their part of it.

There was an error message in the thermostat, which generally indicates that there's a stoppage in the drain line to the air conditioner down into the second-floor bathroom sink. I initially filed a claim on the internet but I was unable to express the precise nature of the problem and the provider wasn't able to do anything. I had to follow up through a phone call in order to get the appropriate allocation for the repair. The contractor came out and they were able to diagnose the issue. But the difficulty was in the diagnosis itself.

The dishwasher wouldn't work and the tech came out. He said he was going to replace the electronic panel. It still didn’t work so we replaced another panel and that didn’t work. So, we replaced the last panel and finally got it to work. But it took three months, altogether, waiting for the parts. The tech was trying to do his job, troubleshooting what he could. It was great. Everyone’s short on parts, so I understood. And it was my dishwasher. If it was my washer and dryer, I would have been a lot more upset. If it would have been something I need to use every day, that would not have been acceptable.

We came home and water was running out of our garage. It turned out to be a rather simple problem in that there was a crack in a pipe. We live 40 miles out and the technician went in, bought parts, brought them back and didn't complain. He put them in and showed my husband, in case it ever happened again, how to fix it temporarily so we didn't have that much water until he could get back out.

I was fine with the contractor. They were great. The only thing that took long was getting my parts from American Home Shield. They ordered them. But what happened was the way they ordered it, we didn't know another part was inside one of the boxes. And once we finally found that out, because we weren't getting any feedback from AHS, we told Sugar City what boxes came in and what the numbers were. They were looking for all the parts. They were waiting for three parts. And that will be two parts within one box. And according to the number we gave them, it still showed one part was still coming. But once AHS and Sugar City got together, because they had been calling, and I called, they finally figured out that one piece was actually inside of the box. That washer ended up not working. I couldn't believe it was rusting already underneath. AHS ended up replacing it because it couldn’t be repaired. It would be way too costly.

We had power issues in the bathroom and Jag Electric was fantastic. They fixed the issues in less than an hour.

Some of AHS's reps ask too many questions and it looks like they have to research too much. Others are quickly aware of where to go and what needs to be done. But, the contractors have all been good. It's worth it to get AHS though the $100 each visit is a little bit stiff. Other than that, AHS is responsive and they help take care of what needs to be taken care of. When the plumber came, the leak we had stopped so he couldn't figure out where it was coming from. A few days later, it started leaking again and I took a video. I called and asked AHS to send the plumber back again. But I've never heard back from anyone.

For my recent claims with AHS, the oven was not heating up properly. Also, for the refrigerator, when you open up the door, it would open all the way instead of stopping. I spoke with the representatives of AHS and they were both helpful and professional. They supplied me with the contractor’s name and phone number and the work order number. The techs were very professional and knew exactly what needed to be done when they came out. The tech detected what the problem was and ordered the part and repaired the oven. Each and every time I've used AHS, it's been a really good experience. I've had them for a couple of years now. I have two properties that I use them on. They were very good, on time and they addressed all my issues.

A repairman changed the capacitor that broke on my upstairs AC unit. He was very good. AHS is good about getting the right people on the problem that we faced. They are quick to get on to the case. When they were not able to get the people, it was because they were not available. I'm going to keep AHS as I have these appliances.

I had a blockage in the toilet and I called American Home Shield’s customer service number. It was an emergency and they got someone out as soon as they could, which was the next day. The contractor just had to snake it out and it's been good since they worked on it. They were very professional. It was a good experience. AHS is a good company and I haven’t had any problems.

American Home Shield didn't cover as much as I wanted them to on some Freon. The repairman told me it’s just the contract that they have with them. He had to add Freon. And he also put in a dye. Because he said the system is leaking, but I would probably need to get them to come back out sometime in the fall to see if it's not cooling very good. So far, so good.

Filing a claim to AHS is pretty convenient. It's worked out pretty well so far. Our sump pump was making a bunch of noise and wasn't pumping properly. The contractor was responsive and quick. They were out within 48 hours. The techs performed the work quickly and they were courteous. They replaced the sump pump.

There was one guy who got a little funny with me because he thought I should accept one of the dishwashers they had available. I told him I wanted a certain one and I said, "Why would I pay money for one if I can get one for free?" He's like, "Well, I would. I would just go and get me another one." Other than that guy with the attitude, AHS was okay. I've called to get my refrigerator and my stove repaired. I'm still waiting on a dishwasher, but I want a specific one and it's not in stock.

I had a claim for my garage door and that was good. The techs got it fixed in only about 30 minutes. Another claim I had was for my AC that went out and needed to be replaced. Home Shield said that they have to put in a new one but I would still need to pay 3,000 something dollars. What was the purpose of me paying for 20 years and I still have to pay that much money? Even if I took the unit that they're giving me, it's only a three-month warranty on the unit that they are providing. If I didn't get that unit, Home Shield would only pay the company that did the inspection $1,800.