American Home Shield Reviews

I was in the attic the other day and realized my vent fan wasn't working again. I called it in before it expires because it's still cheaper to pay the service fee than to hire somebody else and get a new one installed for me. But the vent fan was replaced last year by a contractor from American Home Shield, and those things are supposed to last for quite some time, like 10 to 12 years. So to pay another fee to have somebody come out to change the exact same one that was supposedly fixed last time is problematic.

I put a request in on June 28th for my freezer that stopped cooling and my icemaker that stopped working. The first time a technician came out, he said that the board was bad. They were gonna order that. Once they put the board in, the compressor could be bad and if that was the case, they have to order another part. When the first part was ordered, it was shipped to Miami. I live in Tampa. It took American Home Shield two weeks to get the part and get the guy back out here. He came out Tuesday the 13th. He was out for the first time on July 1st to diagnose.

The dryer went out and the techs fixed it but it still wasn't working. They had to come back and re-fix it. It had to be done twice but it’s working right now. Having a warranty is peace of mind and not having to put the money up front.

This was the first time I used American Home Shield and I was okay with the service. The persons who came were very professional, polite and good. I was hoping they would have been able to resolve my problem but they didn’t. I paid out of pocket for them to come and for them to tell me they couldn't do anything didn’t sit so well. The man said that the water heater looked like water somehow got in the burner so, I need to replace it. But they had to investigate to see if it was going to be under warranty or not because we tried to fix it on our own. I had been without hot water for five days and we were taking room temperature water so I was desperate. I've got other appliances and hopefully that won’t happen if I ever need AHS.

I called American Home Shield because my air conditioner went out. They referred me to Metro Air Services, who couldn't come that evening, but were here the next day. They gave me a window between 1:00 and 4:00, and they got here about 2:00, which was really hot by then. They had to replace the motor and some other parts inside. I stood out there with them and they showed me what they did and explained everything to me. They even checked the Freon for me, too, because I hadn't had that checked in a while, and they said it was okay.

The Claims Department of AHS is okay. They got Caribbean accents but, for the most part, it's okay. Eagle Heating and Air came and they did a great job. For the heating air, they serviced it. We've had no problems since they left. The thermostat is working. I had a concern about my other ticket that I put in for the ceiling fan and the ceiling electrical. One of the lights of the ceiling fan is not working out of the four lights. But, none of these are covered under the contract. But, when I re-read the contract, I understand about the one on the ceiling.

The microwave no longer was heating. The repair people were very professional and they cleaned up after themselves. The service was wonderful. My food gets hot now so the microwave is fixed. There is less worrying when you have a home warranty. When something goes wrong, I don't have to try to figure out who I can call to get the work done. It's right at my fingertips.

I like American Home Shield’s service. Every time I call to get a service done, somebody usually comes out. T Mayes came out for the garbage disposal. They said they would have waited a little longer than they probably would have but they came right out, so that was fine. Their guy was really good, professional, on time, and explained everything that he was doing.

The control panel on my washing machine broke. The techs were super friendly and the dispatcher at Aurora was really helpful and communicative. They had to order some parts and it took a while, but that was the actual machine, LG, not them. And so, they were great. Everything got fixed. We're happy with AHS. It's been great.

I live in Henderson, and the company from Longview that's signed up with American Home Shield came out and assessed the problem. They were knowledgeable and super nice people. The tech said the compressor was bad and he has to call the home warranty company if it's over a certain amount, and then he'll let me know. His crew doesn't put it in, but there's a crew from Dallas that puts them in. Within 24 to 48 hours, they called and said that they were going to install the new compressor. They came down and they were so polite, got the job done, and cleaned up. It was efficient and it was a great experience. At the end of our year, we get a renewal and I'm sure we’ll renew the policy.

I had American Home Shield before, and then I switched to another company. But I didn't care for them too much so I switched back. I recetnly called AHS the same day because the AC wasn't working. I spoke with someone and we made the appointment. They also sent an email follow-up. And then, I received a text when the contractor was on their way. Everything was fixed. Before, my daughter had to move their mattress into the basement because it was too hot. It definitely helped them a lot.

The contractors emailed me a couple of times to set up a time. It took a while to figure out a time that worked for me. They ended up doing a 5-hour window on a Saturday and they arrived at the beginning of the window. It was perfect. I had a great experience with Realty Rekey.

I'm feeling good about AHS and I would recommend them. Their contractors are quick to schedule and arrive. They inform me when they're on their way. Anything that needed resolving has been resolved.

I just moved in and I wanted a new set of keys. I made a claim with AHS and the tech they sent out was really good. He did the rekeying pretty quickly.

The fan in the house stopped blowing and we called it in. We were going on vacation the next day so we didn't schedule the service until we came back the next week. The contractor came out when they were supposed to and they worked on it. The tech replaced it and the service was good. It's simple to submit a claim although there were times in the past that I had problems with some of the service people when they came out.

I had my AC unit serviced. The guy that came out said that it was very low on Freon or I had a leak. He said it could be the condenser, that fan thing that's outside. I said I have American Home Shield and then I'd give them a call. He said he was going to put some Freon in it and so, he did. It worked really great for three days. But then it was right back to where it was before. By the time that we got American Home Shield and got a guy out, it just wasn't working at all. The American Home Shield guy came out and he was very thorough. He checked everything upstairs, which is where I have the heating and cooling unit, and the one outside, and the thermostat. It's working perfectly now. AHS is very dependable and I would recommend them to anyone.

I had an issue with my ice maker. The tech had to order the part but once it got in, he took care of the problem for me in no time. The ice maker has been working great since then. Recently, I had issues with my air conditioning. The tech for that claim was able to get them resolved.

The air conditioning was leaking water from the reservoir. The tech that they sent out was very professional and knowledgeable. He was able to notice that the thermostat wasn't working properly and that also, we had to put a different air filter in the unit to make it work properly. That was done in one day. So, I was very pleased. American Home Shield is a nice company. I appreciate even having the ability to have a service that helps with home maintenance and things of that sort. It's definitely a benefit.

With my recent claim, I have leaks and some of my faucets have messed up. A local plumbing company came and just took pictures and took notes. However, they haven't shown back up in months. I found out that they're only a two-man operation, so they're small and they don't have an office, and they don't answer the phone. I called them several times over the last three months. Then I told American Home Shield about it. The company also didn't answer AHS. I just said that I'll wait a little longer and see what they're gonna do, if they're gonna do anything. But then I've had other claims in the past about my dryer that went out and AHS replaced it. They also fixed my garage door. Now, for the microwave, I'm waiting on there to come in and what's needed to replace it.

When I first signed up with AHS years ago, I was told, “If we cannot fix it, we will replace it.” I had a pool pump go out. They sent me $315 to replace a $1,500 pool pump. They said, “The laws changed in California, and you have the single-speed pump. Now they’re required, as of the 15th of July, to put in a multi-speed pool pump to save energy.” But this was back at the end of May. I said, “It's not the 15th yet.” I only have a four-foot play pool. I said, “A single pump is all I need. If I get a multi-pump, I'm gonna have to do it twice as long, which is not gonna save electricity. And the law doesn't take effect until July.” But they said no, they can't get a pool pump placed in there to do that. I said, “What if my air conditioner goes out, and they changed the law, now I have to buy a $4,000 air conditioner?” I feel like I'm paying for nothing.

The air conditioning begins and then makes a noise and the air doesn't flow. The air is not coming cold. The people came in and fixed it outside, and then the air came a lot and cold. They fixed it. They were very good and professional. I like them.

I have another company that I have dealt with for many years before I got the contract with American Home Shield and I called them first because I had a midnight contract with them. They came out here and got me up and going because it was 100 degrees in Texas. I was working but they told me that the air conditioning was bad and we needed to do this. I thought maybe I could pay them first and do it but I couldn't because AHS couldn't use them. But Westex Air was very attentive and as soon as I got ahold of them through AHS, it was good. They got out as quickly as they could but it was not necessarily the best timing, as far as being able to get parts. I didn't blame them for that although it took three weeks. Had I had to be without air conditioning the whole time, I would have been in a mess. But thank goodness I wasn't because someone came and patched it.

I've been very satisfied with American Home Shield. I pay my deductible whenever I have to pay a service charge and I never hear from them after that, except for wanting to know how the service was. I recently had a claim for plumbing and it was fantastic. The repair guy did a very good job. I had a claim before and the tech came out for my dryer and they had to order a part. After they left, it was not drying any better than it was so AHS sent a technician out again. The previous tech had forgotten to hook up the parts inside the dryer for the heat and the new one hooked them up and it was fine. For my washing machine, AHS gave me a buy-out, which was nice. AHS is great.

Above Par Heating & Air Conditioning came out very quickly because it was kind of an emergency situation. They fixed the problem and were wonderful. I would use them again. It just took a little while because American Home Shield kept getting the wrong people to come out. It's a mobile home that had to be done and a lot of places don't do mobile homes. But everyone was friendly and they expedited it. American Home Shield was efficient and they got somebody as quickly as they could. I have another home and I'll call them and get a price.

I've had American Home Shield for several years, and I've been happy with it. If something happens, I know I've got coverage and I like having that. It helps me not be out of pocket as much. The week before last, they had someone come out. They’re working on a plumbing issue, and they got a part ordered. We're waiting for it to come in so they can complete it. The other thing is I have a wired-in smoke detector that I was having problems with. I called AHS on that, and I didn't realize that that was not a covered item. Other than that, I've had good service with them, and they've responded quickly. I’ve also had positive response anytime I've ever used their techs. I've not had any issues with any of them.

It's very frustrating with American Home Shield. Every time I call to the center, they don't ask for major details, what brand I have and what type of housing I live in. So, when they send in technicians, they say, “I wasn't told that your washer and dryer wasn’t one unit. You're gonna have to wait until they’re scheduling for two people to come in.” When I called American Home Shield, I told them that I have the brand name, the year I got it and that it wasn’t one unit. The washer was on top of the other. Now, I have to wait four five weeks for two technicians to come in and do the work. They make me wait for so long to get that result.

I put in the claim and I thought the vendor was supposed to get back in touch with me, but I didn't read the response correctly. Since four days had passed and nobody got in touch with me, I went back and read the response, and it said, “Please call and schedule your appointment.” I did that and immediately, the tech came out the very same day. He was very professional and responsive. My family and I were out of town and we were able to open up the doors for him remotely. He took care of the issue then texted me back to say he was all done and to lock up. By the time we got back home, the air was on and everything was fine. It was hot already out there, and the last thing we want to do is come home to a hot house. American Home Shield is definitely worth having. Costly repairs just creep up on you. You might not need it just like life or health insurance, but when you need it, you want it to be there and you don't want it to be expensive.

I've had good experience with American Home Shield ever since I've had it. It made it a very comfortable situation, being a first-time homeowner. It’s definitely worth having. Recently, my AC wasn't cooling because the outside unit wasn't turning on. After the contractor came out and diagnosed it to see what the issue was, they found out that it was an electrical issue causing the unit not to turn on. What they told me was when they came out to do the electrical work, the breaker directly beside the air conditioning unit had gone bad and that the whole right side of the breaker had gone out. They repaired it and it started working again. Now that they got that part fixed, the AC seems to be cooling but not cooling the way that it used to. American Home Shield has assigned for another company to come out and look at it again to see what the issue is now.

Submitting the claim online was convenient and quick. The tech fixed my washer. He had to replace a plastic peace and he had everything he needed. He was in and out. This warranty is super beneficial because if I do not have the funds to pay for the fix all out of pocket, I just pay my co-pay. I don't have to worry about the big bills.

There was a water leak and the plumber from Patriot came out. He was very polite and efficient. It was determined that there's a little pump in the HVAC system that wasn't pumping and he said he needed an HVAC man to come out. I called American Home Shield and told them what the plumber said I need an HVAC man. I waited a few days and then, I was told that an HVAC man is coming out Monday, between 10:00 and 2:00. I feel like they’re taking care of my problems.

To get my water heater replaced, it took two years. There was sand built up in it and my kid was getting sand on him when he got in the shower. Our hot water was nil when we first started making claims, and we had to make claims for two years to get the whole thing replaced. They've sent someone out to fix it. The tech finally said, “I can't get the parts to fix this anymore.” So, rather quickly, they sent a buyout option but didn't explain to me that I had to go purchase it and give them the receipt.

With my recent claim, the first one that was assigned to could not come out till the middle of the week. I had an issue where I needed it pretty soon, because my other half was going to be recovering from surgery. When I called American Home Shield, the representative that I talked to seemed to understand and said that he would see if he could get somebody who could handle it pretty soon. Ultimately, they called me back and found somebody who could come that same day. I had a repairman come out at 2:30 in the afternoon. He identified the issue pretty quickly and took care of it. He also assessed the age of the system and said that this would keep going on and on and that I would need to upgrade it. The issue was taken care of and satisfactorily resolved.

My one big thing with AHS is that everybody that they had sent out to fix my claim, hadn't fixed it. They just patched it. The guys come out and put a Band-Aid on it and it lasts for a while. But then I call AHS back. With my air conditioner, the same thing the guy did this time is the same thing he did before. It was just a different repairperson. It was $80 for the first service call last year. It was another $80 for this service call and I'm paying the premium on top of every month. But the submission of claim process is easy enough ‘cause all I'm doing is saying I need service and paying 85 bucks and they send somebody out.

My wife's experiences with American Home Shield over the time we've had them has been good, if not the best. It's just that each contract we've had with them, the prices raised, and naturally, that's a shame it can't stay the same. But the people that they contract with also raise their prices. Then at times, if we get a person with a heavy accent, it's hard to understand. But as far as making a claim with them, they're pretty upfront. We recently had a kitchen faucet that needed to be replaced. It was an older one and it was leaking in the wrong spot. We only wanted Rush Plumbing to touch the plumbing in this house. They were good.

Everything is going smoothly so far. The claim experience was easy. I did everything online. So that was nice. The contractor that was chosen has been very good. We're still working out a solution currently, but the contractor has been great about that.

It just takes American Home Shield a couple of hours or a day or two to get someone assigned to the account. And then, I get a text message that I have to call and make an appointment. Sometimes, I get a call, a message that they've scheduled somebody, and sometimes, I have to call. I'd like for the people to call me because while I was calling the contractor that came out, it was doing a message that the person wasn't available a couple of times. There was no way to leave a message. Recently, the tech came right in, looked over the water cooler, figured out what the problem was, and fixed it. He was in and out in less than half an hour. AHS can be considered affordable. Because sometimes, when I have to pay the 75, I'm not actually sure how much something would have been if I did it myself. But the 75 saves me money if it's something more expensive, or it overcharges. Because I wouldn't know if I checked it myself.

I had to have Swearingen come out twice for the blower in my attic that quit working. It was over the weekend and I got good response. I've had three claims with AHS, and each time, it was easy.

Our microwave was making a horrendous noise. I went through American Home Shield's website to submit the claim and it was very easy to do. I just worked through it. The website asked to describe the problem and the brand of the unit. I submitted the form and then within an hour, I got a message that said, “Somebody's gonna come out. You can get an appointment.” The tech showed up on time. He was polite, had a mask and all that stuff in which we did not require. He was very, very professional, and very quick. We had a bunch of kids running around and he was aware of them. He fixed the microwave in a very short time. It’s working fantastic.

There was mold in the heat exchanger of my air conditioner and a lot of water was evaporating off the bottom. I couldn't leave it in there with that. The tech who came told me that I would get some money from American Home Shield but not very much. I paid for a new air conditioner out of pocket and I expected a little bit of break on that one.

We just recently purchased a house and we had to have the lock changed. Home Shield notified Texas Roadside Rescue and they called me to set up the appointment. They were there promptly and handled the locks for us.

We've had had AHS before and the main reason why we do it is as insurance against the large bills, if we had to replace the whole thing. This time, the heating element on our GE Profile dishwasher caused the plastic to melt in the bottom, and it started putting water on the wood floors. The repair company was here in a couple days, which was quick, and then it took a week for the part to come. They were very professional and prompt.

I had an AC issue and American Home Shield dispatched me to someone else. They couldn't come for a week so AHS changed out my contractor to Choice, which came the next day. It was a fan motor and the gentleman pulled it and replaced it. He was gone within three hours because he had to go and get it and come back. I would recommend Choice anytime. We had a good experience with them.

The guy who American Home Shield sent out was fantastic. My AC was leaking on the bottom and he came out way faster than I expected and cleared the line. I have had a repair previously for my water heater and that worked out great too. I've had a lot of friends who have not had good experiences with American Home Shield so I was pleasantly surprised how fast my situation was handled. I was very happy with the gentleman that came out and worked on it. I was looking into switching but I've had a good experience so I don't plan on switching anymore. I was very happy with the service and I plan on keeping American Home Shield.

My refrigerator broke and I set up a request. They immediately sent me the person who was gonna do it who I thought lives far away but lives fairly close. She didn’t call me right back, so I was freaking out ‘cause all my food was going bad. I called AHS and they got her on the phone. She called me and she couldn't get out right away but told me what to do to save my food, which worked. She showed up on our first appointment, which was about three days later, and couldn't fix it at that point. She told me again what to do to make it last for about a week, which we did, and then came and put one part in, and it's worked great ever since. Hopefully, nothing else breaks. But if it does, AHS is there to take care of it. It's great to have. Well worth the money. Love it. Best thing I ever bought.

Our refrigerator went out and then it went back on. It was very strange. It was out for 12 hours. The techs were both very professional, concise, and knew exactly what they were doing, especially the second guy that put the control panel in. However, I was supposed to get quick service when our refrigerator went out under normal circumstances. They said, “We can get a technician out by Monday.” I said, “You don’t understand. It’s 108 degrees out here. We can’t be without refrigeration.” They were able to find another. AZ Appliance was the second company that they called. They were able to get them out two days later. The refrigerator is working. As long as it keeps working, I’m very happy.

The AC was rattling and making a whole bunch of sounds. The previous company that AHS sent out back in August told my husband that they put a larger fan motor in than what they needed because that was all they had and that they would come back and replace it. So they put a brick on the top of our AC unit. When the gentleman came out this time, he had to replace that motor again. He said one of the issues with our AC was something regarding the frame, but that AHS didn't cover it. So he didn't solve the problem. The AC is still loud, but he tried to help us and it's not as loud as it was. Other than that, I submitted the claim online and the process was easy. I would also recommend AHS. We've had good experience with them.

When our dishwasher was leaking on the floor, the contractor that American Home Shield hired never came out. The contractor called me and said they couldn't come out because they didn't have the part and that they were gonna have to order it. This was a couple of weeks later after we had already planned for them to come out. They said the part would take a couple of weeks. I told them that the dishwasher has stopped leaking. So they said, "Okay. Well, we're gonna leave this ticket open. And if it starts leaking again, when the part comes in, we'll come out and put it in." But I don't know how they knew what part because they never came out in the first place.

It was easy to file a claim online. The AC contractor that American Home Shield sent out had to reset something and the AC seems to be fine now. My experience with American Home Shield has been great. Their communications are fantastic, so you know when the people are coming. They did what they're supposed to do.

American Home Shield served me well thus far. But I was a little concerned about the price. The monthly fee went up. I know inflation happens, but I thought it was a little drastic. When I first got with them years ago, it was $50 a month. Then, it became 69. Now, it's like 83. I renewed it a few years ago. I had it for about six years, and then I let it lapse for a year, and then I got it back. I've had it for about two years now, and the price went up twice. I've used American Home Shield for my refrigerator and my water heater. In the very beginning when I bought the house, I had a garbage disposal put in. It was replaced because it came with the house. It was old and it went out. They said they couldn't fix it, so they gave me a new one of those. I've had it for about nine years, and I've only had two things that were major. So, for it to be $83 now, it's almost a hardship.

I would recommend them.

A contractor had to replace some parts in my oven. It was a little challenging because they were waiting for GE, a third party, so it took almost 10 days. I would have really liked to get it done sooner.

I haven’t always used American Home Shield, but when I've had to, they've come through. I've used them before for other things that have broken in my home over the years. Then recently, I noticed that in my microwave convection oven, the convection wasn't working. The microwave did, so I would just use it. I was heating something up and it just completely stopped. I went and checked, circuit breaker, plugged in and out, all this stuff. I then made a call. The contractor came out and they immediately found out what the problem was and said that they would order the part.

When the AC comes on and shuts off, it makes a loud clanking noise. It just clicks and clanks. But as far as cooling, it does work. It just made that noise and I didn't know what it was. So, that's why I had called for the contractor to come out and have a tech look at it. And his response was it was just wear and tear. The unit is at least 14 years old.

When I tell American Home Shield what's wrong, they automatically charge me $80. Then, they choose someone to come out and make the repairs and pay everything above the $80 that I pay. I had three issues. One was the faucet in my sink was leaking. I have one of those faucets that you pull out the head and use it as a sprayer, and the hose coming out was leaking and the techs repaired that. Second, I have a powder room on my ground floor and both of the hot and cold were leaking, so they replaced the washers. The last thing they did is upstairs in my guest bathroom where I needed a toilet seat replaced. They took the bolts off and put the new toilet seat I already had on. The techs came early but called me first to make sure that it was convenient. They were efficient and they knew what they were doing. They needed one part and they got it then came right back. I was very impressed with their ability. They were also very polite.

With our recent AC claim with AHS, the condenser fan would stop spinning. I called it in and told them that they needed to have the fan motor for replacement when the guy came. When he came, he adjusted the cable and said, "That's the reason why the fan might be stopping 'cause it wasn't conducting electricity like it's supposed to.” I told him no. I said, "It will work, but it will stop at a certain time." He said, "Okay. If it stops, just put in a recall, and we'll come back for free." Fortunately for me before he left, the fan stopped. I called him in his car and he went back to change the condenser fan. It was a pleasant experience. The guy was very professional and very informative.

The tech was very friendly, got right to work, and changed out a part. Our AC seemed to be working okay, so he left, but after a few hours, it quit working. I called R&K, and they reopened the ticket and sent him back out. It took an extra day for him to be able to get it in his schedule, but he came out and saw that one of the motors was bad. It took him several minutes to take the old fan blade off of the old motor, so that he could reuse it, because he didn't have an extra one. He stuck with it. It was a very difficult thing to get it removed, but he was diligent and got it all taken care of. That was last Friday, and it's been working great ever since. This is the first time we've ever had a home warranty and the first time we’ve ever used Home Shield. It was nice to be able to make the phone call and get the ball rolling.

On July 12, 2021, Crispy Air & Heating technician Richard ** arrived at our home at the direction of American Home Shield to evaluate, repair or replace our air conditioner. Richard advised that the connector breaker had tripped and shut down the unit probably due to a power surge. An hour later, the unit came back on. He advised that the unit was circa 20 years old and would soon need replacing and quoted us and installed Bryant unit for $7,508. Later that evening, the unit shut down once again. As the temperature approached 96 degrees in our bedroom, we decided to contact Richard to order a new unit. He advised that this was a very good decision. A Crispy Air Conditioning installation crew arrived at 3:45 pm on July 15, 2021 to install the new Bryant air conditioning unit.

When we take showers, it would leak downstairs. The plumber called me the same day I submitted a claim with AHS. He told me the ceiling needed to be open, so he can see where the leakage was coming from. Someone is coming today to open that ceiling up. He told me to call him back and they'll come back out. We'll recommend AHS. My daughter likes them too.

There was a small leak under my sink in the bathroom and the techs fixed it very quickly. AHS's service is pretty good. This was my second claim. The first also went pretty well. I'm happy with this service and I would recommend it to another customer.

The group that AHS contracted with for the AC took the time to explain stuff to me. The little units that give it some power were a little warped and damaged so those needed replacing and they had the part with them. It was an easy fix. I'm glad AHS was there when we were out of AC. For a first-time homeowner, it's a good idea to get it and have a little extra security.

American Home Shield has the people that answer the service. But I would like to talk to an American person. At times the people do not understand me. That is the only issue I have with it. Other than that, they have went and did a good job on all of the claims. The last one that I had with my dryer, the people that came out did not do a good job. But I called AHS back and they sent another company out. I'm waiting for them to straighten my dryer out. But everything else has been fine. Having AHS saves a lot of money if you have an issue. Because I have a lot of stuff. I got my swimming pool and a couple of central air units so it helps me to have it. I've told some friends of mine about it. And they are going to call, set up, and get a plan.

The guy from Watertight Pool & Spa came out, and he was on time. He knew exactly what the issue was. He changed the part out and was gone in 10 minutes. We have a regular pool person that does some of our maintenance and upkeep, and the only thing with American Home Shield is I wish we could use some of our own people. But it seems like it's a little bit more difficult to do that, so I always have to call and I get these people that I don't know. I always hesitate whenever I have to call since they're sending out somebody that I don't know.

The garage door wasn't working so I called American Home Shield and they sent out Smokey's Garage Door. They assessed the problem and checked out everything with the door unit. They had to get a part and they fixed it. AHS is a good service to have, especially when you're on a fixed income.

I filed a service request to American Home Shield because my AC went out. People came out in a few days, and they fixed the AC. They were very good and I was very pleased with their work.

I just bought a place and the inspection came back saying the AC was a bit old and needed to be serviced. American Home Shield had someone come out and look at it. The tech said it was all good, that there weren't any issues with it, and then cleared out some of the pipes a little to make the water move through the cooling portion of it to make it work a lot smoother. He gave some good information. It was all good and I was satisfied with it.

My air conditioner was not working properly. It was making a loud noise then stopped cooling altogether. I submitted the claim online and got a text back fairly quickly. The next day, the appointment was scheduled. I got a very quick turnaround. The technician was extremely professional. He came to the front door to say he was here and I showed him where things were. He explained the situation and took care of it. Thankfully, everything was resolved that time. American Home Shield has proven its value because we've used them. That was the third call to them and they've been great to work with so far. They've been very responsive and it's easy to submit a claim so I've been really pleased.

I have two air conditioning units. One is the major unit, and then another was a second unit that was added when we purchased the home. The major unit wasn't cooling the whole house properly, so the previous homeowner paid to put a second unit and a second thermostat into the home. Several months ago, we had OG&E out here for an annual air conditioner check. They found that the second unit was a little low on Freon, so they put some in. Everything else was okay and it was cooling fine. However, the last couple of weeks, I noticed the rotor fans on the unit outside weren't moving, and the house kept getting warmer and warmer. I'd put the thermostat down lower and lower, and it'd just keep going up higher and higher.

American Home Shield said that they would pay for the replacement of the particular unit that we needed to get fixed. The contractor that they initially assigned said I needed a new condenser and a new coil for my AC, and those would have been close to roughly $2,000 to $3,000. On top of that, they said that I would need to pay them directly out-of-pocket fees of $4,000. It exceeded what I anticipated for the replacement of the unit. I felt that it wasn't a need for me to go that route. I obtained an outside contractor on my own and had them do an assessment. They just said that I needed to fix one part. It was not to the depth and scope that American Home Shield's contractor indicated, so I went with that direction. On the other hand, the reimbursement or the cash-out option that American Home Shield's offering is not to the full extent of what the entire job would have been.

Mills Electric Service was very helpful when they came out for an electrical claim. They were very friendly and prompt. A couple of our outlets weren’t working correctly and they did a really good job. AHS is a really good service to have.

The inside liner of my freezer cracked. The tech came on time. He looked at the freezer and he said that he would have to make some phone calls to AHS. He came back and told me what the process was. He said that they were either going to replace it or offer me a cash option. He was great. AHS resolved my issue quickly. It's worth the money to have the extra insurance. I had another company in the past and did not get the same results.

American Home Shield does exactly what they say. When something is really expensive, you don't have to worry because the 125 is the co-pay and that's all you have to pay. The only thing is my air conditioner was broken and they had to replace it, which was fine, but I had to pay for the Freon. It shouldn't have been. I suppose it's in the contract, but you don't expect that. They tell you, "You pay 125 and if it needs replacing, we replace it." They did replace it but then they don't cover the Freon that goes in it, and that was $700 for that.

I had some problems with the water heater. A tech came and he was professional and very helpful. He resolved the problem quickly. I had two other claims with American Home Shield. I had a problem with the dishwasher and with the toilet leaking with water. American Home Shield took a long time to respond to those two claims, unlike this third time that was very quick. Overall, American Home Shield is great.

When I put in the claim online, AHS shocked me because this was in the afternoon and they said the tech would be here the next day. It wasn't even first thing in the morning that I put in the claim. The tech came early and he was very professional. He fixed our issue very quickly and was on his way. We were very happy. It was an awesome experience for customer service.

The claims process was good and very quick. The tech that came out was very good.

The AC was blowing air, but the air was not cool. The service person who came was fantastic. This was my first experience with American Home Shield and it was great.

My toilet keeps running. It flushed a couple of times and it stopped flushing. It's my main bathroom, so I have to keep walking down to the basement. I had to turn the water off and called American Home Shield. I usually call, put my telephone number in, and they do it. Dave was really nice. He came on Monday evening because they called me and said they were on their way, and I guess it was a mistake. I left work at 12:30, but he got here 4:00-something.

American Home Shield has improved customer service-wise over this past year compared to the previous years. Lately, they've done a pretty good job. I’m renting out a property and claims are submitted through a property management company. I see the tickets when they pushed through. For one claim that was made, I received a call from the tech and he was professional when I talked to him. The best advantage of having a home warranty is peace of mind as well as the contractor sources. Hopefully, American Home Shield got them vetted.

I had a couple of issues and Walston Mechanical came out. The response time was great. I told them what had to be done and they reconfirmed everything with what they were told. They knew what they were doing and it was very good. With the repair, I'm able to use the shower and the bathtub and I’m able to do gardening.

The thermostat was not working at all. It went blank. I checked the battery, and I flipped the switches to see what it could have been, but I didn't know what the fix would be. So I called AHS and the tech came out. His name was Robert and he was friendly. He petted our dogs and talked to the kids. He was a great guy. He was knowledgeable and he did a great job. He didn't leave until everything was cold and blowing cold air and working great. So he went above and beyond. I definitely would recommend him. I'm paying $75 and then getting tremendous service like that and getting the AC back on during the hot summertime. It was great.

It was easy to request service when our microwave was not heating. I eventually figured out how to create an account on the website and I found the response to be very quick. The technicians that came out were also quick and courteous, but the request has not been fulfilled yet and whether or not they can obtain the part, I don't know who's going to be the one to tell me that. I had two different people come out because the first person wasn't able to do the assessment. It would be good if there was an email following up from the technician that was here saying what the status of the claim is. I feel unsure about the process, but it's only been two business days, so I’m not panicking yet.

I like the contractor, A.V. Hawaiian. We've had them come out other times and they're good. There was something stuck in the pipe in the pool and the repair guy told us to put a rock on the basket so it doesn’t move as much. I recommended American Home Shield to my daughter when they bought their house. So, she has it too and she's had a few problems. She waited two weeks to get the guy to come out and check her fridge. Luckily, we have a second one and we let her use it. I tried to tell her that maybe AHS is busy. I personally have had a good experience with them and I have no complaints. I just don't like the computer when making a claim. I like talking to a person because it’s easier to explain and it’s more personal. Sometimes, you have to trick the computer or push a different button. It’s not the service button so you could get a person. But my husband says everything's going to the computer.

I had a couple of stoppages. The sink and the tub wouldn't drain. I did a claim on American Home Shield’s app and that was easy. The tech did a good job. I like the no surprise part of having a home warranty.

My air wasn't working and the tech determined it was the thermostat, but then it wouldn't cool down fast enough. Then, the second time he came, he determined it was the dirty filters. So, I took the filters out, and then I haven't had issues since. The tech took care of the problem. He was understanding. He went to work before I was able to get here because I had to leave work. But I unlocked the door, he went in, took care of what he had to take care of, he didn't go anywhere but the AC unit because I got cameras in the house. He was very professional.

I use the mobile app to submit my claims and it’s super easy. When my washer quit working, the repairman had to order a part for it. It took a little while for the part to get in ‘cause the mail takes longer now than it used to, but he got it all fixed up. All in all, I'm pleased with American Home Shield. Anytime I've needed service, they've always gotten someone out promptly, and they do what needs to be done. I haven't ran into anything where they said they wouldn't cover it. I recommend them to everybody.

The pipe to the toilet was leaking. The contractor came out and took care of it. I'm very pleased with American Home Shield. I have told some friends about AHS and they use them as well.

American Home Shield sent me a text. They told me when the contractor would be there. They were perfect timing and they’re good people. They came in, looked at the problem, and said they would be back in touch with me. They told me what the problem was and then they called me a day later. They told they would be there at a certain day. They came out to the house and did everything from outside, fixed the unie, and called me on my phone to tell me it was completed. The fan motor wasn't working and they replaced the new fan motor in there. It was perfect. American Home Shield is one of the best companies that I have come across. The last time they sent me a guy, he gave me a runaround. But 7 Cities speaks for itself and then a few other ones that came out did a great job as well.

My kitchen sink was not draining and there was a one-week wait before Redwood Coast Plumbing was able to come out. But once they did, they had the sink fixed within the day.

I feel good about American Home Shield. When I have something that goes wrong, I'm able to call in and get somebody to come out and fix it. It's just that my service charges are different sometimes. Sometimes I pay $100 and other times I pay 75. When Atlanta Air recently came out for my AC, I had to pay $100. But the lady came in and proceeded right away, knew what was wrong, and fixed it. It didn't take her an hour or so. There was also a time that I've had to pay out of pocket for freon as it wasn't covered.

You have to be patient when making a claim to American Home Shield as it takes a while for the third-party contractor to come. I did a claim for my dishwasher and the owner of the business who did the service was nice. In the end, I'm gonna have to get a new dishwasher because mine was not repairable. American Home Shield allows you to pick the appliance that you wanna go with. If you want to upgrade it, they give that as an option.

Two young guys with plumbers Inc. came out to check out the water heater and they were pretty nice and respectful. They did some tests and ran the water. The water heater still wasn't working. They told me they were gonna contact AHS and explain to you them that they need to get a new water heater and have it installed. I called AHS yesterday and they let me know that they didn't receive any information about the water heater or an update about how Plumbers Inc.'s visit and claim came through. The contractor had to talk to AHS and say that they needed to get that water heater out to us soon as they could. We were just sitting in limbo since Monday. On the whole, AHS is pretty fast in coming out. It’s just I would like to get the actual thing fixed. I still haven't gotten any confirmation on when the contractor would be bringing the water heater. I've been running with cold water for the last two weeks.

There was a really loud sound coming from the refrigerator. Then eventually, the refrigerator just stopped. The Frig Wiz tech looked at it and he said the fan was broken. He had to call back again because it was a really long wait for the part. There weren’t any updates unless I reached out. The Frig Wiz person’s voicemail box was full. So when I was trying to get an update, I called American Home Shield. They were trying to get in touch with him, and there was a tool, so they ended up emailing. I ended getting a callback a week later. It ended up taking a month for the whole job to be completed.

I had a really good experience with Hotshot Appliance. I loved the technicians that came to fix the oven and the stove. They were very professional and good. My oven had gone out and my stovetop had cracked. They came in, they fixed the oven the day that they had the appointment and then had to order the part for the stove and it was the same technicians that came. They were really thorough and kind. I have a high-risk son, so I had asked if they could wear masks and they wore masks all the time, so it was good. Didn't get annoyed if I asked any questions.

I found submitting claims to be extremely easy. You select what you're asking for that's covered in your program, and you just submit. And somebody calls you. Our garage door opener stopped working. The tech knew exactly what was wrong with it and was able to fix that right away. It was painless. It would have cost us maybe a triple to fix our garage door opener had we not gone with American Home Shield. Also, because we have had issues with our Jacuzzi and our heater for our pool, which we made a claim for and we'll need to make another one, we would have spent thousands instead of just whatever it is.

Starlight seemed to be attentive. They came out quick. However, the claim didn't work out for me. I contacted AHS again because they said it was pre-existing, which didn't make any sense to me, in regards to the condenser on the air conditioner. But AHS has identified another company to go ahead and do a second opinion or second check on it. So, I’m in that process. But service-wise, it's easy to get them on the phone. Overall, the experience has been favorable. AHS is a good company. I used them in the past and I've recommended them as well.

I put in a service order Sunday afternoon for one of the AC units in the house that wasn’t cooling. It was acknowledged by American Home Shield and they assigned me a service provider within a matter of an hour or so. The service provider got back to me within another hour to schedule. A capacitor had gone out and the technician had the spare part in his van already and was able to change it out. He was here for less than 30 minutes. I've also had several other claims in the past with American Home Shield and overall, I'm satisfied. But when doing a claim online, there could be a few more categories and choices or a field to put in a description of what's going on a little bit more. They've tried to optimize the system for the most common complaints.

My air conditioner was not cooling and when the tech came, he checked the outside part of the unit. He removed the cage and looked over the wiring to make sure the wiring was installed properly. Then he checked the coolant level and found out the it was empty. So he went out and got several sizes of coolant cartridges, and one of them fit. He installed that and then replaced everything on the outside of the air conditioner. We came inside, turned the air conditioner on, and cold air was coming out. He also checked all the vents to make sure cold air was coming out and he offered to replace my filter. However, I replaced my filter the day before, so he did not do that. But he did check everything and it's been working wonderfully ever since. He accomplished this in about 20 minutes. I have had other home warranty services but none of them even compared at all with American Home Shield. I’m so glad I signed up with them.

We had a dishwasher that leaked and Sears came out and took care of it quickly. American Home Shield is worth it for us.

I called when I had a leak in my basement and there was some secondary damage. I needed water mitigation services and the person I talked to said AHS covers that. But when I called back, they said they don't cover that or if there's secondary damage. I got some mixed signals from two different interpretations of the agreement. On their website, when I picked from the drop down, I have a chance to say there's secondary damage but it didn't seem that that mattered. It would be nice if they would cover some secondary damage due to leaks.

Ament's Anytime Plumbing was great. We had two issues that we were trying to get fixed, and they were taken care of relatively quickly. I feel very confident that they not only solved the problem but also prevented probably another problem from occurring in the near future. They made sure that all the pipes were completely unclogged because it's been years of build-up somewhere in our plumbing lines in our very old house.

I like American Home Shield. They do a good job and are worth the cost. The steadiness of knowing what you're gonna pay for repair no matter what it is helps. The process is fast and easy (they know how to take the money out of the account real quick too). Before, you had to call a claim in and try and describe what's going on and I like the online process better than the phone. The contractors that they use have been reliable, knowledgeable and experienced in this area. They come in, know what's going on and get you fixed up quickly. We recently had a leak at the faucet in the kitchen and it continued to get progressively worse. We called and the plumber was in the area that got assigned. He came the same day. He called and said, "Hey, I got a little time. I'll come look in the afternoon." He took a quick look at it, knew what to do, and got it fixed up.

I have been double-billed, had services never completed but still billed, canceled contract but still renewed, good luck trying to reach out to them and their phone maze. No other way to reach them, no email, no chat, NOTHING. They even cancel your dashboard/online access when they try and block you from leaving them. Here they show stars. Go see Trustpilot where they have thousands of 1-star reviews. Don't be fooled, I would not wish this company on my enemy.

AHS has done everything they could to be of assistance. When you're in a new area and you are not familiar with who to call, it's nice to have someone that makes that contact for you and helps you find the appropriate type of business to assist you. I was impressed with the techs that came out to repair some damaged sheetrock. They were very good, on time, clean and very professional. They came as a result of an earlier issue we had with the house that we contacted American Home Shield for. It was a plumbing issue and I had the plumber out here. He did a really good job. It was a very difficult leak to find and he stuck with it and took him several attempts. The result was he finally found the leak and now we just have to have our house put back together.

A bug got into one of the parts of the outside AC unit and welded a circuit shut. The outside froze because of the coolant, so the unit got hot and wouldn't cool off. AHS sent out a tech and we discussed what was going on with him. He ended up having to come back a second day because the ice on the unit had to thaw before he could do what he needed to do. And so, before he left, their office called and rescheduled for a couple of days later. Then he came out that day and fixed the unit fairly quickly.

Overall, everything seems to be good with AHS. If I call for any kind of repair, I ask questions to make sure that the items that I'm looking forward to being repaired are covered. A recent claim was for an issue that the plumber from Direct Connection Plumbing came out for. He replaced the toilet pump and he pointed out that the item that he had was defective. It was a good thing that he pointed that out and he still came out to replace that item.

The process of submitting the claim to American Home Shield was fine and I feel good about the coverage. The contractor seems to be great. However, one socket in the hallway still doesn’t seem to be operating because the guy said something in it wasn’t working. But I'll get him to look at that when he comes back. He's gonna contact me again when he's coming back out to install my ceiling fan.

The tech was awesome and very professional. He went directly to the unit, figured it out very quickly, and it didn't take long at all. Overall, I have been very satisfied with my claims that I tell all my friends and family they need to get American Home Shield. They have a variety of things that are covered in my household and they come out quickly, so I don't have to worry about anything. I love them. I want to keep them forever and I'm gonna add some other stuff on my plan.

The website was a lot better than it used to. We've been customers for a long time. My mom was a customer for a very long time and you just have to wait on the phone to get someone to come out. And that would take hours. This was much easier. My mom is older and not tech savvy, and she's able to use it as well. It would say, "Your claim has been contracted out to so and so." Sometimes I would get a text message.

Having American Home Shield eases my mind that if major things break, somebody else can fix it, and I've been very pleased with the results so far. The recent tech that came worked on the heat and got it done quickly and out of there. He interacted well with the American Home Shield too. He handled it through them. I also appreciated that I didn’t have to pay him first and then get reimbursed.

The contractor did great with the first time they came out for the dryer. But it didn’t get fixed, so they brought somebody else out. Then it was fixed. Everything was great.

American Home Shield did a good job for us for a recent claim we had. One thing to improve would be the timing of getting someone in. It was a little slow in getting workmen out to the place. This was a heating problem and my poor tenant was living by the fireplace in the living room till they could get the heat fixed. Other than that, the process went well. We renewed our home warranty as a result. It's nice having coverage for so many items in the house.

It was one trip. But right next to our filter are light switches for a light inside the pool and I'm worried the contractor may have cut the electricity accidentally to that light switch. The light has not been working since they were here. We need to follow up with them with that. But they were great to deal with and very responsive. Having American Home Shield gives me peace of mind.

I've got two American Home Shield policies. I've got a policy in my home, and I've got a policy on my rental. And I've used them both two times. On my house, they've replaced the water heater twice. Worked out just fine. On the rental, the first time, they had to come out and do a repair on the furnace fan. And the second time, they had to come out and do a repair on the air conditioning fan.

I tried to submit my claim online but I was flagged because it was the first time signup. So I had to call. I was dreading to stay on the phone for hours because in the distant past I had that experience, but it was actually not bad with AHS. The tech that came out was very nice. He was hardworking and very productive. It was a very good visit. The problem was resolved and I'm very satisfied. I received the AHS policy with purchasing of my home and now I'm planning to stay with it because I had a good experience. But it would be better if I did not have to make another out of pocket copay for additional uncovered things. Some parts of my claim were not insured. So I paid a couple $100 out of pocket in addition to the service fee.

The heater for my dryer wasn't heating. I went online and I picked the appliance and it had a spot that said, “It's not heating". I submitted the claim and submitted a couple of minutes later, I had an email saying my claim was assigned to Airboss. The tech was knowledgeable and he let me know why the problem was happening. He replaced the heater element and everything's working now.

I do like American Home Shield overall. I had a different home warranty company before and they weren't as good as American Home Shield. However, once a claim is submitted, American Home Shield could come back to a customer or shoot an email to let them know if a claim is not covered and ask if the customer wants to go through with sending the contractor. They make you enter your payment information for the 125 fee for a contractor to come out. I did that and it turns out that this is part of the garage door itself. It's not part of the garage door opener. Therefore, it was a waste of $125. Had I known that it was not covered, then I could have contacted a garage door company on my own and put that 125 towards the 300 or so that I had to pay. But the garage door company was excellent. They fixed the tensioner spring on my garage door.

I got a drainage issue. I'm not sure if it's fixed or not. The condensation dripping into the pan wasn't draining properly through the drain path, and it built up an amount of condensation in the bottom of wherever that is at. So, there's still a significant amount of water in there that got to get pulled out, which I'm going to do tonight. I borrowed a wet dry vac from the neighbor. If it doesn't fix it, then I'll call AHS back and say, "Hey, it didn't fix it. We need to get somebody to come back and figure out why this drain pan is not draining correctly." But the technician that came out was really cool. He's really professional and a good guy.

I submitted a claim for the dryer and the drum (one of the rollers came off and the front hinge wouldn't let the front door latch), and this was much easier than my other claim on a water leak. The repair company had this whole process where I showed the tech the problem over video. I was on the call with him, and he knew what to order. He ordered the parts right then and the company was great on communicating, telling me when the part was arriving, and scheduling. It was perfect.

I put in a claim for a wire for the AC. I was transferred a couple of times to different people. But at the end of the road, a person came over the next day. He pointed some things out, and I have to follow up to do the maintenance, what I can do as an owner. Having this warranty was good because I only paid 100 bucks. If I have to hire another professional myself, it will be more.

American Home Shield is affordable and covers everything we need. We recently had a leak and it turned out it was a water filter to the fridge connected to the water line. It blew up and the technician solved it in 15 minutes.

I've had American Home Shield for 15 years. They have been great. When I've needed them, they have been available. I've used them for my AC, washer dryer, dishwasher, and refrigerator. When I was deployed, my wife was able to use it when I was gone. I always call it Johnny-on-the-spot and I’m getting things done. Had a capacitor went out. $75 came out of my account, guy came out, replaced the capacitor, checked the Freon in the AC. We were done and he was gone. It was that quick.

The first time that we used American Home Shield wasn't very good. We had a blockage in the sewer lines under the house. When we had the plumber come out, he evidently did more damage to our system than good. We had to have another plumber come out after that 'cause the warranty folks said that they weren't responsible for anything further. We had to come out of pocket which was close to $3,000. But this most recent time was okay. Southern Comfort was great. We have two houses on the lot. The AC in the rear house had gone out. It turned out being a huge beetle that had gotten stuck behind a contactor. They were able to find that, remove it and get everything restored. They came out the next day which is fantastic for an HVAC company.

American Home Shield needs to take care of their customers immediately not when it suits the appliance company that will come out here to do the job. It was 90 degrees here when I first had the problem and called it in. AHS arranged with the company that was on their call list to come over here, but it was a Saturday, on a holiday weekend, and nobody showed up till Tuesday. I called, and it was recorded. The rep said he'd check on it for me, but he never called back. I was in a sweltering house for four days and that was very awful. I didn't get the service I needed when I needed it. However, the guy was nice and professional when he finally came out and worked on my unit.

My electric bill was sky-high because of my hot water heater. There was a leak under the floor. The tech was good and nice. He fixed it.

The tech from Appalachian Appliance Repair came out and said my microwave was unsafe. He put me in for a new one and they ordered it. I've called and begged someone to hurry up my microwave. I'm hoping it gets put in this week. I love having AHS but they need to follow up on the people that they put out.

AHS is definitely worth it. Especially when you're buying a new home that's used. Recently, we had a tech from Realty Rekey come and he was great. The guy was really informative and super quick.

The contractor was responsible and very professional. They took the water heater out and replaced it. However, I wasn't aware of that we had to pay $100 in advance. That could be better.

Almost a year ago, our air conditioning went out. On Time Plumbing & Heating took three days to get out then they had to order a part. The overall time for this was seven or eight days of no air conditioning and temperatures that were hotter than what was this year. Now, this recent occurrence with the AC went pretty well because I called On Time Plumbing & Heating on Sunday night and they were out on Tuesday morning.

The filter wasn't all the way in. The contractor was able to fix it and it was repaired quickly. We've only put in three requests. We cancelled one of them. We've only been using American Home Shield for a few weeks and it's been great so far. It’s expiring and we're hoping there'll be an opportunity to renew it.

The compressor went out on my refrigerator. When I submitted the claim, I got a response quickly and was told that someone would be coming the next day. A repairman came and evaluated the situation. He ordered the parts and I signed his tablet. The parts came in the mail and he came back when he said he was going to come back. He fixed it within probably half an hour and did the job well.

K & S Plumbing did a wonderful job. The tech's attitude and personality were nice. He came back the second time just as nice and checked everything and gave me a new setup as far as the connector to the washing machine. So, I really like their service. Home Shield was really nice, too. I’ve been dealing with them for 11 months. I haven't had any problem with them. Their service was great. I had a couple of things that had to be done. They even sent the second opinion out when I needed it because the other company didn't even check. So, everything has been going on pretty good. I recommended my niece. She also has Home Shield. I've recommended a friend, and he also has Home Shield. I'm quite satisfied with their business.

I have used American Home Shield with previous homes that I've owned and never had an issue. When I got married, I ended up sticking with what I knew. There's no stress of having to worry about finding someone who's going to do the job. You just call them and they find someone for you. My husband submitted the claim online for our ice maker. The tech that came out was very professional. He called to let us know that he was coming out.

My dishwasher was having trouble and the things weren't spinning around. It was a known issue with those Whirlpool products. Sometimes the dishwasher would work correctly and sometimes it wouldn't. We would end up having to run it several times a day and it caused our water bill to go through the roof. Sears came out and replaced some parts in the dishwasher. The guy did his job and the repair solved the problem. American Home Shield did an excellent job.

The outside fan for the air conditioner was running constantly. It isn't supposed to do that whenever the AC is not on. They people who came were great. They took care of it, they knew exactly what was wrong with it, they replaced a part, and it's working beautifully now. American Home Shield's claim process was very simple. I talked to someone right away and they said they'd deal with it. They gave me a contract number and it worked. I was very pleased with that part of it as well. American Home Shield is an excellent company. They've certainly done right by me and I feel like they would do the same for others.

The motor on my washer went out. Half a day after making my claim, I got a response. The tech was very good. It took a while for the part to come in. But the gentleman handled himself very well. As soon as he got the parts, I was notified. He came over and put the parts in. Aside from that claim, I also used American Home Shield for my stovetop, oven, microwave, and compactor. Also, my AC went out on me this past couple of months and technicians came and reset it. If I were gonna hire somebody on my own and pay for their labor, American Home Shield would come pretty close to fulfilling that part of the service. The home warranty is very cost-effective and so far, the personality that they send over was pretty good.

The ice dispenser was breaking itself up inside and the ice crusher wouldn't turn off. It just made a ball of ice and wouldn't dispense it. AHS replaced the ice dispenser mechanism and we were happy with the service. I like AHS. It's good. It works as advertised.

AHS sometimes finds something that's wrong with the claim that I don't necessarily agree and they won't pay for it. Last year, it ended up costing me a lot and my sister's not real crazy about it. She was given to understand that if a product had been in the house, then AHS should pay for it. But they told her that something was out-of-­date, and they would not honor it. She had a microwave that came with the house and they would not take care of it. But with my AC claim, AHS did good. I paid my $75, and they took it out ahead of time. The guy who worked on the AC was very nice. So I was satisfied with them. But for me, $75 is a lot to pay. I pay AHS $100 every month, which is more than most people. But I am happy that I have somebody to go to.

AHS is the best coverage to go with. We've been with several others and they've all been no good. AHS is right on their stuff. They do what they're supposed to, by contract. They don't lie about things while other companies have lied and have not been very honest. Where this company has, came right out and sold me. When I submitted a claim online with AHS recently, they were quick. They jumped right on and got me the next available appointment. But our AC has quit again. So I'm gonna have to call them tomorrow and make an appointment. We don't know if it's because the outside unit is dirty, but the techs put a new TP. Everything in it worked for two days. I had to go get neck surgery, came home and it was hot in our house. But it's a great company. We had a great experience with them.

The air conditioner is working, for which we're most grateful. Our recent claim experience with American Home Shield worked out real well. We appreciate it. The air conditioner went out over the weekend and during this very severe heat wave. So, we called and submitted a claim online. We couldn't get a technician out here until Monday. Fortunately, we have a little room air conditioner that we could use.

Beaches Air Conditioning And Heating did great. They came in, they replaced the capacitor and got it working again. It was easy submitting the claim with AHS. I got online and did it. The first time I did it, which was two calls earlier, was awkward. But now that I've done it a few times, it's easy. However, when I had my garbage disposal replaced, I paid 100 bucks to have them come out. Then they were going to put in the cheapest garbage disposal, but I wanted to upgrade. They charged me $175 to upgrade to the unit that I already had there.

The icemaker in the refrigerator was not working. I followed the instructions on the AHS website to submit a claim. They told me that someone from Sears will come out and that it was going to take at least two weeks. The tech that was sent out was very professional and pleasant. The diagnosis was that the motor in the icemaker burned out and it had to be replaced. So he replaced it. He did a good job. The icemaker is functioning as it should. I've only used AHS twice in the several years that I had them, and both times, the issue was addressed and corrected and it's fine.

The guy from US Air Conditioning of Texas that came out here for the AC was great. The stove claim is taking too much time, however. The guy who originally came out did a good job but he passed it on to an electrician and I'm waiting for that guy to come out.

The dryer wouldn't come on. And it was addressed fine. The tech fixed it. She had to order a part. She did a good job. I've called American Home Shield twice, and that has been the same people both times. They've done a good job both times.

I've had American Home Shield for several years now and I truly wouldn't want to live without it because I'd be afraid. I've been very happy with them. With my recent claim, the AC stopped cooling, and the gentleman that came over could not have been nicer. He addressed the situation very fast and I couldn't say anything better about him. Overall, I recommend American Home Shield to everybody.

I had a stoppage in my dishwasher, my bathtub and my kitchen sink, and I had a broken garbage disposal. I submitted a claim online with AHS. Then, a few hours later, I got a call. They had a gentleman come over who was a plumber and he solved the problem in 15 minutes and went away. Overall, it was pretty good. The refrigerator decided to not work at some point. They had another guy come from a different plumbing agency that came. He just drilled a little hole in the back of the freezer and fixed everything and went away. Then, the other one was my toilet. Another guy showed up, fixed it and left. I would recommend AHS.

I'm really upset about American Home Shield. They think the service is included then I'm being charged by the plumber that comes then they tell me that I have to pay that amount. It's outlandish. American Home Shield could help me with big item products. I'm paying a lot of money to the plumbers because American Home Shield says it's not included. I ended up paying for the freon for the air conditioning unit which is fine but they charged me twice. I told them I had an air conditioner problem. When the guy came, he said, "It's two different services because you have two different units." I said, "But you're here. Why would I have to pay twice the $100." But that's American Home Shield's policy. I feel like I'm being ripped off by them. I'm extremely disappointed.

I'm a property manager so I call more often than your average homeowner or policyholder because I have multiple properties and I have American Home Shield on several of them. I don't recommend them to my property owners. I've had a bad experience with the call experience and the vendors several times. I've had one particular vendor that they continue to use and time and time again, there are issues with their services and work done.

I didn't have a problem with putting in the work order for the AC and American Home Shield getting somebody out to the property within 24 hours. The technician called me 30 minutes before he came out. He gave me enough time. He also knew what he was doing. He went right in there, replaced the compressor and kind of explained to my dad the difference between the freon. I was gonna get R407C but I ended up switching back to R22 because it cools the house a little bit better. I had American Home Shield a long time ago when I first bought the house and that time, it was difficult getting the AC fixed. But this time, it was very easy. They cover only $10 for the freon so that was a little pricey but I was okay with that because everything else was covered. We have another house in Pensacola and I'm thinking about adding that house and our house here in Texas onto my plan.

I use the online approach when I submit a claim with AHS and it's user-friendly. It's easy to follow. It works. Everything is done and set up nicely to expedite orders and the service.

We had some bolts that came loose on the side of the toilet where the toilet was almost spinning. The techs fixed that and everything got taken care of. Whenever something goes wrong, I can count on using my home warranty. It helps take away the major cost. One of the things that I found to be important was that the warranty also covered the hot water heater.

When the dishwasher was not working correctly, a technician came out the first time and fixed the pump but the problem did not go away. We raised another request and there was no charge for the subsequent trip. The same technician came back and was able to fix. The only issue is the availability of folks to come by. It is such a long lead time which becomes inconvenient. For almost four weeks, we had no option but to do dishes by hand.

For my recent claim with AHS, the AC work seems fine. The rep came and it was a problem with the fan blade. I directed them what the problem was and they were able to do the mechanics to fix it. But we have other bigger problems with AHS. I had to call in for an oven. It's now over five weeks, I don't have an oven working because, first, they made us do a teleconference with the service provider who said, "Yes, it's the coil that's broken. We're going to order that for you. It will be in a couple of days." Took 10 days to get it in, then they get scheduled.

I've submitted two claims in one week. American Home Shield fixed my refrigerator and my garage. This time, everything moved smoothly. Everything was very well put together. It was a great experience.

The service I received recently was excellent. The repair people were super. They were very knowledgeable, personable, and knew what they were doing. I had an electrical strike, which caused a power surge, and they fixed it.