American Home Shield Reviews

We're on hold forever to get ahold of somebody to talk to and that's a little discouraging. When we get someone, there have been several times when they say, “We'll get back with you within the next 24 to 48 hours" but there's only been once that they've actually called me back. Also, It takes a long time for them to get me a person to repair things.

The website was not working properly at one point in time. We could not access our online account. Also, some of the service providers have not been the best as far as timeliness of response and the services that they provided. When I had to have my oven repaired, it took forever to get an appointment and then even with the appointment, they didn't fix it right the first time. They had the wrong part ordered. It was a belabored process and that happened a couple of times. Their service is a good value for what they do. The question is how they vet their vendors, what the follow-up processes are, and ensuring that their website is working properly so that their clients can access it.

Almost all the time, it’s hard to reach American Home Shield on the phone. Sometimes, the claim cannot be done online. I would try to talk to them on the phone, and it would be hard to reach them. Somebody came recently to fix the fridge, but I’m still waiting for a part for it. It’s almost two weeks already.

We were having some water runoff and condensation in our upstairs air conditioning system. Water was collecting up in the pan. There was basically a plugged drain. I did a claim via the internet as it's become my preferred method. I can do it at my convenience and don't have to necessarily be stuck on a phone call. I submitted the claim in the evening after hours and by the first thing the next morning, I had received a call. Techs came out the next day. I had discussed with them what was happening so when they came out, they just evaluated it and then took care of it right away. They were here for about an hour and a half.

I had a great experience with AHS. They’re a good organization. I was very happy with them. When I submitted a claim, everybody took care of business. They did their work and did it professionally.

AHS is a good service except for A/C or Heater service. It will take several days to get someone to your house. This happens every time. I put in a service call on a Thursday and they can't come out until Tuesday. And no weekend service, so you have to wait through the weekend to get scheduled. This is unacceptable. And don't even try to call customer service since wait times can be hours.

The contractors from American Home Shield have been very good. My daughter didn't feel like it was getting cool and the tech explained things to us. He cleaned the AC, checked the Freon, and everything worked out fine. It was overall a positive experience.

I'm very satisfied with American Home Shield. There was one company they used to send me way back two years ago. It’s bad. I wasn’t happy with them so I told them not to ever send them back to me. But Action Repair is very prompt. They come in as soon as they get the call and fix the problem. The most recent claim was the refrigerator which wasn't cold. They came in the next day and fixed it. There's one thing with American Home Shield though. They were supposed to replace my cooktop. They didn't have the size so they told me to go out and buy it. I did and it's over two months now. I sent in the receipt but haven't gotten my check yet.

It's been a positive experience with AHS and they've been good to work with. The service is good, particularly if you have an older home. The only time I was a little bit disappointed was when we had an issue with our air conditioner. For a recent claim, they sent out Hot Shot Appliance Service to handle my washing machine. They were super nice and very polite. I first did a video so they could see what was wrong with it. Then, they came out and they ordered the part. They told me the part would take a week to come in but it came in earlier, which I was happy about, and they came right out and fixed it. It was great.

The contractor came out and fixed the faucet. But then it broke down again and they finally resolved it. It seems like American Home Shield gets a lot of these little small companies and sometimes, they don’t have the equipment. American Home Shield is trying to get people out to actually do the work. But sometimes, people come out and then they end up sending somebody else because the first people didn’t do the work right. They used to bring in brand-name companies like Sears. At first, I was thinking about trying to switch up and go to somebody else. But I decided I’m gonna try to hang out with American Home Shield for another year and see if the service gets any better.

I'm glad that I got American Home Shield's policy. It's a great thing. Recently, I thought my refrigerator was broken so I had someone come out. I put the request in late Wednesday night, and the repairman was there Friday afternoon. He was nice and helpful. He thought that it was just the light bulb. But I got new light bulbs and the light doesn't work still. Then the issue with the condensation, even though we turned up the settings, there's still some condensation so I requested another visit.

Every time I've needed service for anything, I have no problem scheduling it. I did a claim for an AC tune-up on the American Home Shield website and it was simple. I received the contractor's phone number, picture, and the time their tech was gonna be there. The tech was very interactive and the work he did was perfect. Go ahead and get American Home Shield. My cousin was buying her house and I told her to get it.

All of a sudden, the dishwasher wouldn't talk to me. I pushed buttons and it wouldn't do anything. I called and spoke with one of the representatives with American Home Shield and they went on and they wrote up a ticket. A couple of days later, the gentleman came out and took a peek and said, "Oh, my. You got a burnt board in here." And he said, "Oh, this board here caused that board to go out." And that's basically what was going on. So, something shorted something else out within the unit. The contractors are legitimate folk. They come in with the attire. Like GE, they have their uniform on and the whole bit. So, whenever they come and provide a service, they seem to be legit people and knowledgeable.

I took advantage of the discount American Home Shield offers to do a yearly tune-up. While the tech was there doing the tune-up, he noticed that my capacitor was loose or broken, and he took the initiative to repair it. I can notice a big difference in the way the air conditioner is cooling.

The safety lever up in the attic on the AC unit, that had shaken loose, disrupted the thermometer that's in the house, which caused the whole system to go down. My wife and I thought it was a lot worse. But that was all there was. They came out and fixed it. They were in and out in about 15 minutes.

The garage door opener wasn't able to pull up the full weight of the door. My springs have broke and I had to get the springs replaced. The tech from Affordable Garage Door Services really knew his stuff but American Home Shield wouldn't pay for it so I paid out of pocket. But AHS has gotten a lot better. I didn't like messing with them at first.

Sears came out and looked at my washer, and the guy said it was too expensive to fix so they would just replace it. That one was perfect. However, I'm still waiting on a decision that is being escalated to upper management that I haven't heard back from them. The claim was declined. The problem is still going on and American Home Shield told me they would not cover it. I called them to let them know that it shouldn't have been declined because they are the ones that sent the first contractors out to fix the problem. They've helped me in the past, so they've been good to me. Hopefully they can get this last issue resolved.

The dishwasher wasn't draining properly. The techs determined what they thought the problem was, ordered a part, came out two days later and replaced the hose.

I like AHS because it gives me that reassurance that when something happens, I can call. It also helps me financially by not having to have a big expense all at once. Also, anybody that I've spoken with at American Home Shield has been very nice and professional. The technician was really nice, helpful and professional with my recent claim. The tech came the next day and the problem was resolved with my AC unit. One time when I was having a little bit of a conflict, they assigned my case to somebody special that would handle just my case, and then was a go-between and that was really helpful.

Pro Comfort Heating came out, did a good job and left. It was for the flame detection sensor and it was just cleaning off something. Even though I saved money by using American Home Shield, it was a simple fix. I wish that I learned something so that the next time that it happens, I won't have to call and call. That was the second time I had problems with the furnace. The first time I called, I had to wait a couple of days but this time, it was something simple and the tech came out the next day. She was awesome. It was the end of wintertime but it would've been worse if it was the middle of winter. I hate having to take a vacation day to stay home and the only complaint I have is you have to be home in a certain window of time so it ruins your whole day. It would make it easier if there's any way that they could schedule a time after hours of work. But it got done within a day.

American Home Shield's service has been great and they've been on top of things. I had a water heater repaired because it had a bad odor and the rod inside had to be replaced. A bit of the odor has come back, but I've been trained to run the water more out of that. Recently, the icemaker on our refrigerator wasn't working. Initially, a sensor was replaced, but it still wasn't working, so the tech had to replace the icemaker. He was really good. Now, the icemaker is working, but it ices up quite a bit on the inside because the seals aren't completely sealing. The new seals are on forever backorder for the freezer and the refrigerator.

The other day, we had a contractor come and do our air conditioner. The tech messed up something upstairs so I called them to get him to come back but nobody ever returned my call. Also, we had a microwave that they repaired that took two weeks. The length of time that it took for that was quite a bit. But other than those, previous repairs went well.

My fan in my HVAC system stopped blowing. The website was easy to navigate through, and it worked fine for me. My HVAC system is up in my attic around installation and a bunch of my junk. The young man did great navigating my attic and finding a solution.

We did a claim to American Home Shield for an AC repair. It was coming on, but it would go right off. The first guy that came was from Georgia Heating. He said it was a wire. So, he put wires back together, and he left. It came on, but I told my husband it seemed like it was colder than necessary even with the temperature. Then it went back out. So, we called American Home Shield back and they sent somebody else. He replaced the thermostat. He did a wire and something else, and then he said it was fine.

The icemaker quit working on my refrigerator and Dave’s Appliance came out within a day after I heard from them. It was fairly quick and exceeded my expectations.

We had a little problem when our air conditioner went out and American Home Shield approved to get a new one and it took us almost a month to get it. It just seemed like we couldn't get ahold of the people who were going to put it in. It took forever. They just kept promising. Finally, we got it after about 20 calls to them. I wasn't happy with how much money I had to pay to have it put in. I had to pay $3,095 extra. I've had American Home Shield for many years and I don't have a problem with them. I just have a problem with who they send out and why I had to pay $3,000. They said it was for upgrades. They didn't upgrade anything. They just put in a new one and then I had to pay for it.

I like American Home Shield. I've had a problem twice, and they're right on the money. They connect me quickly with somebody who can fix the problem. We had a problem with with one of the appliances and they sent a guy in who fixed it. The contractors have taken care of anything that we have needed them to take care of and are very respectful of our property. They keep it clean.

I received the information from American Home Shield related to who was coming out and they also provided me with the phone number that I could call. But I ended up expediting the process and called the company myself. The repair guy was professional. He inquired what the issue was and I told him that there was this egg smell and that it's odd coming from the shower, and then the slowness of the drain. So, I asked him to snake it. He said that they would check to make certain it's covered. The guy said that they could only snake it if there was an actual clog. Otherwise, AHS wouldn't cover it. They could have told me that over the phone that they'll only cover it if it's stopped up totally. But they didn’t and still charged me for the visit.

American Home Shield uses third-party people. They don't use manufacturers, people that can do the job right the first time. I had a claim for my stove and it took forever. I told the first technician what was wrong with the product, and he ended up ordering different parts to it. When the other technicians showed up, I told them both that this is what's going on and the other guy wasn't understanding what I was telling them. It was a video conference too and I don't see how he didn't understand. Still, the job got done, but I had to wait a few parts later.

I had a problem was the garbage disposal and the tech from Third Generation Plumbing was a nice fella. He got right in there and then told me everything he was doing. I also had a claim when I had some sprung leaks out of my valves behind my washing machine. The guy came and tighten down the nut. Paying $100 was a bit much but the way they looked, I was afraid to try it myself. At least if something broke, he was here to do it. The only thing with AHS is I don't want to call in a claim on the weekend if I can avoid it. I had a leak inside the house and I shut my water off. I filed a claim and they said the contractor would call me and make an appointment within 24 to 36 hours. That wasn't going to cut it. I needed the contractor then. Other than that, AHS's service is well worth it.

I was very pleased with our recent claim. My dryer elements went out. I spoke with an AHS rep that was knowledgeable and very pleasant. The Sears tech that came out was also very friendly. He told me exactly what was going on with it. He worked on those machines before. It's operating very well now.

I'm very appreciative of American Home Shield. They just recently came through for me when they replaced my air conditioning system. It was old, and I had leaks in my coils in my evaporator system upstairs and a couple of problems throughout the system. It wasn’t running very well and kept losing refrigerant. The techs came out a couple of times and evaluated it. As a matter of fact, they just replaced the evaporator last year and it ran great all year.

One of my top toilets was slowly leaking water even after I replaced one of the seals and then the other one was hanging with that little flushing lever. The contractor was great. They were extremely efficient, so they weren’t in the house too long. They also had to manually clear my garbage disposal. The only thing that I didn't like with American Home Shield was when I had a cooling problem and I had to pay for the Freon out of pocket on top of the fee for the individual to come out.

The ice maker on my Samsung completely froze up and couldn't get defrosted. So, it was a replaced with a new one. Now, I have an air conditioning head on my mini-split. They're working on that to get it fixed. Everything's been going great so far. I pay the service and they fix everything else. The techs have been good. I had Sears before and they didn’t do some of the stuff that American Home Shield does. I got the higher policy with American Home Shield but they're standing by their coverage so far.

I had some shingles that had blown off the roof. I called American Home Shield and talked to someone. That was really pleasant. Someone came out in two to three days and replaced the shingles. I had some that were loose so he sealed them. The experience was really nice and he explained everything to me.

AHS is very easy to use. But with my recent claim, the vendor, ATR didn't contact me. I had to call them because they were slow on the uptake. It was supposed to be within 24 hours. After 72 hours, I reached out to them. They rescheduled me. Two weeks after the initial schedule, they finally were able to get out here. It was well below my expectations, because I expected, when I made my appointment, that they would be available as they said they would. But I got excuse after excuse until I finally got them to commit to coming out. I recommend American Home Shield, just not, particularly that company that they used. But once ATR was able to diagnose the problem after all of the delays, they were also fine.

I had a good experience with American Home Shield and would recommend them. Sears came when they were supposed to and fixed my dishwasher. They were very nice people and were out quick. The second time, they had to wait for the part. But when the part got here, they came out.

My two air conditioning units went out. I had a representative come out and he told me that he will have to test one of the units to see if there was a leak. He would have to inject something into the unit then he would come back out in three days to determine if there was a leak. If there was a leak, he would have to determine where the leak was coming from. In the end, things didn't happen like that.

I called in over the phone for two different issues. One, my dryer was not drying clothes like it was supposed to. I turned on my clothes dryer on a Sunday, and I had to stay at home an extra two hours trying to get a load of clothes to get dry. Two, the refrigerator kept having a puddle of water in front of it. It started out as a little puddle and every couple of days, I had to mop in front of the refrigerator, then all of a sudden, it was a big puddle. The handle on my refrigerator looked like it was coming loose, and the light was coming on and off as well. I thought it was the bulb, but one day, the light will be on in there, then another day it will be off.

I would recommend someone else other than American Home Shield. When they assigned me A & R Complete Service to do the annual air conditioning tune-up, I checked them out and they were a 2-star out of 5 stars. I called American Home Shield and asked it they always recommend lower tier work people and they said to try them out and see how they work. They worked fine, but they're not highly ranked. American Home Shield does not use top-notch people.

I had a little leak behind the refrigerator and the experience with the tech was good. With today's inflation and everything else that's been going on, AHS raised prices. I've been happy with them but they've been doing it every year. They should give a customer a break especially a loyal one like me. I'm thinking of switching over to a different warranty company 'cause AHS is too pricey right now.

The water heater pilot went out. The contractor came out and assessed the issue. They said that they couldn't get it started, they couldn't do anything, and they would have to order a new machine. They said that they would get back to me on pricing because other things had to be done in order for the water heater to be put in like something with the chimney. The company sent me a quote. The other piece of the experience was some other tech shows up at my house wanting to talk to the tech that was in my basement. He was like one of the company owners or the owner’s husband. It put me in a position where there were two men wanting to have a conversation. I didn't feel safe. He had no real reason to be there. They were just sitting there talking while I'm down there and it has nothing to do with the work itself.

The guy from Plumb Genius came out for my two leaky faucets and he finished very quickly. It was in less than an hour. Everything seems to be working great.

American Home Shield provides good service, but it took three attempts to get the job right with my dryer. It also took a little while to get technicians out. The first one determined that the problem with the dryer was that the vent was blocked. We had a separate somebody come out to replace the vent and he replaced something in the dryer. That repair lasted a week, then I had to have another repair person come out. That also didn't work, so a third person came out and the wiring had been bad. AHS covered my dryer. It's just the first two times didn't work and that was frustrating. Still, having a home warranty gives us peace of mind when something like this happens that otherwise might cost a lot of money.

The locksmith was wonderful. So far, so good. This was the only experience I've had with American Home Shield but they were helpful.

I called AHS for my disposal that wasn't working and they sent a contractor out. They've always helped me so I like working with them. I even give their number to other people and a lot of people is getting their warranty for their appliances because they are a good company.

I've had AHS for a year and they've been very good about coming and getting things done. Recently, McAtee came out for the heating unit and they thought it was a blown fuse. But they didn't find out why the fuse blew. They didn't fix the problem and then and they came back. The second guy did because it happened again. He found the problem and fixed it. Having AHS, it's nice knowing that I can have someone come out, check out issues, and do whatever for a reasonable price.

I’m very happy and satisfied with American Home Shield. When I put the claim in, Albatross came out and checked the microwave. The tech was in and out in about 10 minutes. He said it needed to be replaced. I had a callback and went through American Home Shield, and I had to pick out a microwave. The people that delivered it said they couldn’t get the other one out. So, American Home Shield sent another company. The guy had the other microwave out within five minutes, and he put the new one in with no problem at all. He was very professional. He cleaned up after himself. Overall, I like how professional AHS is, and how quickly they turn around and get on things. Everybody’s been good, too.

The service of AHS has been good. I had two claims recently. One, the washer went out. There was a part and they were able to fix it. Two, my refrigerator went out and they were able to replace that. Once the techs brought it up that it couldn't be fixed, they told us to look for another one. We had a choice of either shopping with them, or they would provide us with a check to go get our own. All the technicians have been good as well. However, I hope if I got really good service from a particular contractor, that could be put on my account as the contractor that I would like. So I don't have to have different people come into my home.

American Home Shield’s website was self-explanatory and good. I don't have to be on hold on the phone for a while. My garbage disposal had gone out so I had to call in and I submitted the request late, so I heard from the contractor the next day. When the tech came in, he saw the garbage disposal was dead. He said he was just gonna replace it. He had one in the car and replacing and putting everything in took less than 20 minutes. It's been working great so far. I was recommended by a family member of mine to AHS and I'm glad I got them.

The only thing I've done is an AC check. The technicians arrived at the scheduled time. They were easy to work with, respectful to the home, answered all my questions. They came on, did their stuff and left, and it was all good. With American Home Shield, I have a feeling of safety and security.

The tub was clogged. It had some hair in it. I submitted the claim through American Home Shield. Every time I put a claim in, AHS selected TMD. They also came out for a few other claims before that I put in to fix some things. This was their third time to come out so I'm used to them. They're good. I prefer them over anybody else. They came on time. The tech used the thing and got the hair out. It took 10 minutes, and that was it. The shower works with no clog anymore. It's good to have AHS. It's convenient. I don't have to worry about anything. I just go right on there quickly. I've already told a few people about AHS, so they have already signed up.

American Home Shield’s service and reliability has been great. They’re honest and stand up to their word of the coverage, unlike other home warranties. I saw advertisements and unfortunately joined a couple other ones which were very unproductive. These other people are rip-offs, and I apologize for not joining American Home Shield sooner. Any claim that I've put in has been covered. Water backup from my toilet, immediately, they had Sears here. They also serviced my pool as well as my appliances, and they fixed my dishwasher. I feel terrible about putting in the claims, but I have this for when something breaks.

When the heat pump capacitor fuse on my air conditioning unit had blown, we requested service through American Home Shield's website. My wife then got a call 24 hours later, and the tech who came was great. He was very professional and everything went well. My wife had no complaints and the house is staying cool.

I bought my house the end of August, and the bathtub started draining slowly. I went online, asked for a service call and within 24 hours, somebody called me. Within 24 hours of that, somebody was here and they fixed it. There were no upsells, and the service was excellent. I like being able to put in a claim online and not having to talk to people. I like how fast and easy it was. 25 years ago, American Home Shield had a bad reputation of trying to upsell and I had a bad experience, so I was a little apprehensive about getting a home warranty, especially from American Home Shield. All my fears were alleviated though. I was holding my breath with this claim, that it was so fast and easy made life a lot better. In fact, when my policy is up in August, I'm planning to renew.

Every time something went wrong with something at my house and I called, American Home Shield would send this same company, Pro Appliances. The lady that talks to me at Pro Appliances is very nice and professional, but then, the person she sends out can be obnoxious. He wanted a video of the washer and I told him, “We’re not gonna do a video. What do you want me to video? The washer isn’t working. I can send you pictures of the washer. What’s that gonna do? Nothing.” So, I said, “Please send someone out.” He came out after four days and said to my son, “I’m only gonna video. I’m not gonna do anything.” My son said, “What is the video going to do? We really need the washing machine.” He looked at my son and said, “You know what? I’ll be back when I get back in this area,” and with that, he walked out. I asked American Home Shield before not to send that guy out again. The last time we had him, it was the same thing.

Our real estate agent talked us into American Home Shield for our two properties and it's been nothing but a nightmare. They will send people to repair an item for $75, but when we had a microwave that the GE repair service said could not be repaired because the part was no longer available and told us they were recommending to AHS that the unit be replaced. AHS ran us around for almost a month, through at least TEN phone calls, acting as if they never got the report from GE, saying repeatedly we would receive an email and we never did, delaying, delaying, delaying. In more than 60 years of life, I have had some scams run on me, but nothing like this - under a veil of legitimacy. We finally threw up our hands and cancelled our policies - after they made us wait on hold for almost half an hour, of course. PLEASE do not use these people. You will regret it if you ever need any covered item replaced.

I contacted American Home Shield (AHS) on March 22, 2022 for an issue with my AC. They notified me that a company called ATR was assigned to me. On March 24 a tech came to my house and hosed out my outside unit and said that was all it needed. I told him I was still not getting any cool air from my vents. He said since it was a cool day and wait until it was hotter outside. I did and it never got cooler.

I decided to get American Home Shield because being single, and I couldn't afford not to have it. Sometimes I feel it's high, but it's cheaper to have it than not. I like not having so many expenses should something break down. I just have a certain amount to pay and I know what is out of pocket. Also, someone would call me in one or two days to set up repairs or he would come out here in two days. It's very easy. I can cook on my oven sometimes and other times it's not showing. So, the tech is still working on that. He asked me to call him back when it's out again because it's a hard fix when it's on.

The fan motor went out on the condenser and after I hit the submit button on American Home Shield’s website to submit the claim, I heard from the contractor in 10 minutes. And they were there in four hours to fix the issue.

Overall, I'm not that satisfied with the HVAC services for my air conditioning. I've got an older unit so refrigerant is hard to get. But I'm taking the brunt of that cost for filling the unit now. Because right now, I have to pay over $1,000 for a technician to come out and refill my unit with refrigerant after they replaced the coils on it. I just think that's an excessive expense when I'm making monthly payments to them and I only use the plan once every 18 months. I'd like to see AHS take responsibility for more of the cost of supplies.

The AC wasn't blowing cold air. The tech said there was a leak in the Freon. So he fixed that. It was a very easy and efficient experience.

AHS has been great so far because we've had a few claims since we've been in the home. The techs have been great and very knowledgeable. They've been able to diagnose the problem with no issue. We were having a slow drain and it eventually just stopped draining altogether. The claims submission process was easy. I did everything through my online account and scheduled my service. They sent everything back through emails to let me know someone was scheduled to come out. T Mayes then called me and set up an appointment for the time to come out. The drain needed a good snaking and they did that. It's been good since then.

American Home Shield sent out a company to do an annual check on my heating system then I called up because I was getting some nasty smell. That was all sorted out very recently and everything's fine. The techs were very good people.

It has worked out really well for us with AHS. We're happy with the service and we will continue to use it. We've had a little bit of an issue with an air conditioning replacement but other than that, they've done well and they've been pretty easy to work with. My most recent claim was for the water heater. There was something wrong with the lower heating element that couldn't be repaired and there was calcium buildup. Thomas Brothers came and said it didn't look repairable. They went to the shop, picked a new water heater, and then came back and installed it.

They were very professional. The house wasn’t cooling. They took care of my problem and scheduled someone to come in and take a look at it. However, the same issue happened a couple of weeks down the road. But it was also taken care of.

3 Boys Appliance Repair came out and worked on the dryer and they were awesome.

My air conditioner wasn’t working. I did a claim to American Home Shield and my experience with the reps was good. They said they would contact the person to do it, and he would contact me. It was the weekend. So, the tech took until Tuesday the next week to come out here. Once he got here, he was very good. Overall, I was happy with AHS.

American Home Shield’s process is seemingly effortless getting things done. There are a couple of things but they do a good job. My last service was for my hot water heater and it was great. The tech tried cleaning it and that didn’t work, so he replaced it. And he did it all in one visit. He was very nice and professional. Up until now, I didn’t have anything totally replaced. I had an electrician come out once and he ended up charging me for something he said wasn’t covered. My son said that was not right. I should never have had to pay. Then, I had a garage door opener guy come out and it was just the sensors at the bottom, so there was nothing wrong. When my bathtub drain was leaking, I had someone come out and he said that I needed to have a new drain put in or a new bathtub. But it wasn’t covered under there.

Our air conditioner unit had a leak. When we submitted a claim for it, it was great. The response of the vendor was fast. They were supposed to come out on a Friday. They put me on the waiting list. I called on Monday, they came out Tuesday. They replaced the valve and it's operating well now. My mom recommended I get the coverage and I’m glad I did. I will recommend AHS.

I’ve been very pleased with American Home Shield. I called them recently and logged a ticket for a yearly maintenance that we like to do. Getting into the hot months, I usually request a service for freon, etc. A contractor came and did the check. I needed freon and they put freon in.

I had two things, my washer and water heater. It's easy to submit the claim. With the washer, whoever that vendor was was wonderful. That guy was wonderful. He came on time, stated the issue, what it could be, and did all his testing. He identified the problem, said it was this, and he rescheduled the appointment for a week later. He cleaned up after himself well. We were out of use of a washer for a week, but we dealt with it. And when he came back, he came back at the time of his appointment, and he replaced the part. It looked like it wasn't that part. He identified the issue. After ongoing tests, he found the issue and he replaced that part, and now the washer works great.

The first claim was associated with a toilet that was leaking. It was the first time that I used the process, so it was confusing to not be able to ask somebody exactly how they did this. I got a notification that I could use a video call about it. What you would see is water on the floor, so I'm not sure exactly how that was supposed to work. Also, it seems onerous to have to pay American Home Shield $100 when somebody has paid $500 or $600 for the contract. But I was satisfied with the quality of the work that J&M did. Because they did three different things, and all of them were well done. They did an excellent job fixing the problem. The people that came out from J&M were journeyman plumbers, and they were careful, courteous, and made sure we understood what was going on.

I had a claim for a refrigerator, a microwave, and a dishwasher that wasn't draining. With the refrigerator, the ice maker was broken and the coolant housing was busted. The tech ordered the parts and a couple of days later, another guy fixed that. With the microwave that wasn't heating up, the tech said he couldn't fix it so I should just go on the website, do the cash option, and be done with it. So AHS just sent a settlement and I got another microwave.

I did American Home Shield mostly because of the rate that I got and the customer service turnover was pretty good. It makes my life easy when something is broken, especially living by myself and juggling so many different things. It's nice to be able to rely on someone. It definitely justifies the membership subscription. So far, everything's been great.

I was getting water in my basement because my sump pump went out. I put in a claim with American Home Shield and it was nice to be able to reach them after hours through their automated system. I really appreciated that. The tech, Chris, called me the following day and set the appointment up. I wasn't at the house when he came, but I had my sister come here and meet him. He said it was a covered claim and he had a sump pump in his van. He also said that it wasn't a very good pump and he could sell me another pump that was better, but my husband said, "No, just go with the one that American Home Shield uses." I'm very satisfied with this experience. It was nice and easy, and Chris was very professional, timely and knowledgeable. He fixed the problem, and if he didn't come as quick as he did, we would've had a real problem. I've had American Home Shield for years and I always recommend them.

I'm satisfied with American Home Shield’s service. I've tried other ones but I've always come back to them. So, I'm good with it. They have people here locally that can come out and look at everything with you. I don’t have to try to have somebody from out of town send me somebody. And when they come out, the people are friendly and know what they're doing. Having AHS has saved me quite a bit of money and it's available when I need repair for something that’s out that’s covered. It takes them a little bit of time to resolve an issue but it's not unusual. The times I thought it could have been completed, it didn't. But they have contractors that come out and then get a second opinion.

The outlet on the pool and the pump weren't working and when I put in the work order, it couldn’t be done because it's not attached to the house. But the contractors from American Home Shield have been good as well as my experience. If people own a home, they should consider getting AHS.

The spring broke on the garage door and we called American Home Shield. But the vendor was going to take too long so we had to cancel the claim. He wasn’t going to be able to come out until Saturday and our car was stuck in the garage. So, we had to go with someone else. But other than that, we had a good experience. Having AHS is nice because I don't have to plan for these huge, unexpected bills. I can go to my home warranty and pay the amount that I have to pay to get someone out there, and they'll take care of it. We’ve had other home warranties before and this one has been the best one.

It was great with First Choice AC. There was quick response. There was a part on the outside of the AC unit that was burnt out so the fan wasn't wanting to kick on and my house wasn’t cooling. They fixed the issue the same day and I haven’t had an issue since. American Home Shield is very affordable and saves me a lot of money. The service is fast and so is the feedback. Whoever owns a house, I tell them about American Home Shield.

I opened up a ticket for a leak in the basement and my faucet. That was the initial issue, but when the repair people were trying to fix my faucet, one of my shutoff valves was not even working. So, they had to do more work. My experience has always been good with the people that American Home Shield sends. However, my experience when calling them has been somewhat annoying sometimes. It's easy to get through, but the people that pick up the phone keep going back and forth.

When you have a claim, you can call American Home Shield or you can go online. I go online and it says "submit a request". You hit yes and for what property. If it's air conditioning, heat, water, or whatever it is, you check that off and you send it. Usually, within 24 hours, you're contacted by somebody to do the fix. But what they don't tell you is they might tell you it’s next week when they can come to fix it. I had a water leak and it was nine days before someone could get out there. You're looking at a week most of the time for a lot of stuff.

There was a sink and a tub in the same bathroom that were draining slow so TMD Plumbing came out. They didn’t find any major problem. They snaked it and everything was working fine again. That went well. We've had TMD out a few times and they're always very good. The contractors that AHS has sent out have been great. They're very professional. They come on time, diagnose the problem quickly and fix it quickly as well. We have an older house so we like that if there's ever anything that goes wrong with an appliance or plumbing, we just call American Home Shield and they send somebody out, and it's just the copay. The issue usually gets fixed or we've had a number of things that have been replaced.

The guy who came out for the garage door was terrific and extremely professional. We haven't had a garage in a while. Our previous home had the garage converted into a family room. So he was really cool showing me the maintenance I need to do. I highly recommend them.

I had platinum coverage with AHS... I had a water line near the hot water heater, start to leak. The request service, paid $100 -- contractor arrived - accessed. Worked was denied, I ended up paying for the repair myself, plus premiums, plus the $100 fee to AHS.. So this ended up costing me more than if did not have a policy at all. After the contractor left, I called AHS to discuss what happened and request a refund of my $100 or the $300 I paid the contractor. Both was denied... They used some type of technicality to get out of paying for the service call. Very bad company - I am cancelling my policy, I would not recommend doing business with them.

The pool filter sprung a leak down at the bottom of the filter. Xact Pool & Spa came by and they did the work they needed to do. They knew what the problem was when they came out, so they had the equipment already. It took a couple of hours to install the new filter and they did an excellent job.

One of the burners in our range wasn't working. Submitting the claim was pretty easy. I did it online and it all went good. The first guy checked it and he told me that the burner was bad. He had to order the parts and then another tech came back to put them in. Both of the techs that came out were very good. I had another claim to fix my heater. The contractor had to come back and put the part in. American Home Shield was always on time. They're one of the better ones out there. I've never had a problem with them.

I like how easy it is to schedule a repair and how quickly they get someone out. I also like the repair people they've sent. My AC wasn't cooling. AHS sent a guy who worked on it. We had a slow leak and the Freon was leaking out and they repaired it.

We have a digital thermostat that transmits to my phone how things are running. It was telling us that for the past couple of weeks, the furnace was coming and shutting off 20 times a day. They sent a text and an email that a company was coming out and the repairman's name. The guy was here a day later. AHS's rep provided excellent service. Now, I don't keep getting messages from that thermostat saying that there's something wrong with the heater.

American Home Shield is fabulous. We had a refrigerator problem about three weeks ago and they sent someone out local who diagnosed it within a short time, and he was spot-on. Within two days, water was coming out of the bottom of the furnace and AHS sent someone out. It was just lines that got plugged. Those two things would have been a major hassle for me but AHS addressed them right away and had very good conclusions. I didn't anticipate I'd ever use it because it's an expensive home and it's eight years old. The guy who owned the house had it so, I decided to get it. I'm an old guy and I have never had any kind of warranties but AHS has been great.

I had drainage clogged. The tech was nice. I got the issue resolved that day. What little I've used AHS, I've never had a problem. They've fixed whatever I needed.

Reading the fine print, things you think are going to be covered sometimes aren't. Why the warranty declines coverage is different, and I can't blame them for that. But there are times where I thought something would be covered and it wasn't. That is frustrating. Otherwise, I’ve been quite satisfied. When we requested to have our blocked toilet serviced, the plumber came out within a day or two and he was able to dislodge the obstruction.

I reported a leaking faucet and AHS sent someone out. The contractor came out and did what they needed to do. They were on time and efficient.

As our house gets older, I thought about getting a home warranty. I had American Home Shield back in the late ‘90s when I purchased a home and had great service with them. It was a no-brainer to go back to them when we decided to go ahead and get a home warranty. We have peace of mind and we absolutely love having them. When something happens, we pay our monthly premium and when you're having to call somebody, you're not worried it's going to be thousands of dollars. It's simply a deductible that you pay and whatever needs to be fixed is fixed or replaced.

I had a leak and Safe Cali Plumbing came here and helped me fix it. But they opened the wall and nobody has come here to repair it as well as the damaged storage.

My garage door wasn't going up and down, so I called American Home Shield. I got a deal with them. They contractor called me, told me what time they'd be here, and the tech was here on time. He did an excellent job. He was very nice, very considerate, and very professional. American Home Shield is a good deal.

I’ve had one claim recently with AHS and the service has been fine. The new contractors have been okay. But the past contractors were not. I went without air for two months last summer. I kept being told that my parts weren't in. I was told several different things. I finally ended up having the product repaired myself, paying $3,500 out of pocket to have it repaired. They said there was one part that was wrong with it. It ended up being two parts wrong with it. The day after I had it repaired, the person that was supposed to repair it called me and told me the part was in. I could have saved myself $3,500 because I had a warranty with them.

In the last year that I've had American Home Shield, their contractors have been out multiple times and incredibly helpful. I can ask them a question and they have an answer for me. They can explain what's going on or what isn't going on. I've gotten very good response. Recently, the dishwasher was not locking. We also thought that the heat part of it was not heating up. The tech showed my son the heat mechanism was working and fixed the lock.

My dryer wasn't working. It was cutting off. I called and I submitted a claim with AHS. The only thing I had problems with was I got a lot of non-English speaking people and it was hard for them to understand me sometimes. There was also never a manager to escalate the problem. Also, right now, I'm having to deal with a roof that's having problems. The roofing guy came today and knocked my AC off and he was telling me it was not his fault. He didn't mean to or he was really careful, he didn't do anything. But now my AC isn't working. I'm trying to figure out how can I get my $100 to have somebody come out to fix my HVAC. Because they're trying to act like they're not responsible. So some type of third party responsibility assurance would be great.

My AC unit stopped working. The claims process with American Home Shield went well. Something had to be replaced, so the tech had to get approval from American Home Shield, and then he came out and repaired it.

We turned in our order for my air conditioning tune-up and they sent out a contractor who had been here before. The tech said we needed a part and he said it had to be a separate order. We thought we could get ahold of AHS and have him come back and put the part in. But there was no way that we could get ahold of anybody to tell them we wanted the same people back. We tried online and on the phone. When we find a company that does a good job, we like to use that same company over again. I've had some employees that I'd love to have back and some, I should have never hired. It'd be nice if I could get some companies back again when I have a problem. I would really appreciate it. But the company they sent out to bring the part, Ramsey Air, was very good too. We'd be happy to have them back.

I took advantage of getting my AC unit checked for the year. And that was a fiasco. Found out my air conditioner was faulty. It wasn't holding its temperature. The tech never did anything. He tried to charge me 200 and some dollars for Freon. In the middle of that, he got a call that said the work order was canceled because something happened with my payment. He left in the middle of the job and left my gate open. I had to call my own air conditioning guy to fix things and he let me know that the AC really needed to be replaced. So, I called American Home Shield back, and that’s when they sent Cabot out.

I was assigned Foster's to repair my oven and I waited a few days but I hadn't heard anything from them. When I called them, they told me that they already told American Home Shield that they could not service my oven. I said it was fine, but nobody had notified me that they needed to make a switch. When I called customer service, they looked at the records and said they declined the order. So, they assigned somebody else. When the guy came, he looked at my oven, but he didn't pull it out of the wall, and left. He said he would have to order a part. But then I received another email from Foster's, indicating that they were setting up an appointment. So, when I talked to them, they came and repaired my oven.

I love American Home Shield. I just pay the deductible and they got the technicians take care of my claim. Quick A/C Solutions came for the circulation fan on the unit that kept continually running. The technician diagnosed the problem quickly and it didn't take him time at all to fix it. I also had a claim with the washer and the dryer. For the dryer, there was an issue with a belt and the wheels for the drum. The washer was leaking up the bottom. The technician diagnosed it and opened it up. He saw that a rubber piece had a hole in it and that was leaking. However, it's been two weeks and the technician still hasn't gotten the part back here to fix it. It's been great so far with American Home Shield except for the washer.

My husband called American Home Shield and said that our garbage disposal wasn't working. They said, “Okay, we'll send somebody out.” Somebody called me and said, “What day can we come out?” I said Friday. I let them come into my house. They opened up the sink and looked at the garbage disposal. The blades were stuck, and they were able to get the blades unstuck. The disposal works now. They resolved the issue and taught me how to keep it from happening again. This experience was good. The last one was terrible though. AHS could choose better companies to work with.

I've been successful with American Home Shield for quite some time. But there are a couple of things that could be a little bit better. When a claim is submitted, they seem to only look at companies that are registered with the provider even for cases where we have fixes that require emergency assistance such as a refrigerator being out. Based on the people registered with American Home Shield, they are not able to provide a service within two weeks or so. They should be able to look in the area. If that service provider isn't available, who will be next? They should base some of the services on categories, which is considered an emergency compared to standard repair work.

AHS is a good service and I feel satisfied with them. The Appliance Superheroes came out recently for the broken washer. They had to order a part and it took a couple of days but the tech came back and fixed it quickly.

We had part of our water heater system burst recently. Silva Plumbing contacted me the next morning and they came that same day. I sent them some photos and the tech was able to diagnose it over the phone. He was also able to get the part and bring it with him to fix the same day. Sometimes, it's just a little frustrating when claims are submitted with AHS. We have an open issue with my oven. The first contractor came out. Whatever he wrote on the paperwork, he determined that it was a pre-existing problem. But nobody knows when something cracks on an appliance. I’ve had lots of things go bad within the months of owning my home. So, I had to go through an appeal to get another one out. Now, we’ve been waiting on parts for six months. It isn’t all American Home Shield’s fault. But, sometimes, the system for sending out contractors and claims and approvals can be a little bit flawed.

We called American Home Shield to get somebody out to take a look at the AC. It took a few days for the contractor to come out. But the guy was super easy to work with. He came out fully prepared and then told me that there was nothing wrong with our system. I have another claim when my refrigerator icemaker stopped working. But I'm still waiting on a date. They called me yesterday and said that they had the part in and they were gonna plan it for Friday, but I'm out of town so they're gonna call me back on Monday next week. But other than that, I have no issues.

American Home Shield’s service has been helpful. I've been successful in being able to make an appointment and getting someone out here in a sufficient amount of time, either within a good amount of timeframe, probably about two days or so. It’s never a long time. American Home Shield has been great for me. I've even referred people to them. Being a homeowner, on our own, we have to do everything. It’s definitely a benefit and helpful. They have reasonable monthly payments, too.

I'm single, and I have American Home Shield for security. I requested to have a preseason check done and it was great. The tech came out within a week. On the other hand, I was never happy with the way my plumbing claim went down. Somehow, somebody quoted that an earthquake was the reason I needed the toilet replaced. I’m sorry, but there’s no earthquake in Kansas that bad that’s gonna crack a toilet. I ended up having to pay the vendor $800+, plus the $100 to American Home Shield. I was not pleased with them. I seriously was gonna vendor out.

Service has been good. We had a leak in the house and they were out there to repair the problem. The plumber fixed the hot and cold nozzles on the bathtub which were causing the leak. So, they replaced those. The tech was very good. I was really pleased with him.

I like the customer service and the satisfaction of American Home Shield being, so far, able to replace and/or fix anything we've had go wrong. With any claim that we've filed, they've been very helpful and had taken care of any issues we've had. I recently filed a claim and a contractor came out and fixed the issue the same day.

My dishwasher broke. The techs came and fixed it. It broke three weeks later and they came out again to fix it. However, I went a month and a half without a dishwasher. They should have called somebody else. I had to keep on calling for them to call another company. They had Sears come out the second time.

My washing machine wouldn't spin. Something was wrong with the cycle. The rep was polite. He looked at my washer and told me what he thought my machine needed. He wrote everything down and told me that American Home Shield will be in contact with me very soon. Within a few hours, I received texts from American Home Shield. The first one stated the tech's findings and the second one stated that I should be receiving a new washing machine. Everything was online, and I could pick the one I wanted within the amount that they gave me.

A contractor came to check the air conditioner and they found a part that was wrong. They changed the part and it was good. They were very informative. We've had other furnace repairs and cleaning with American Home Shield and those were good as well. I like that I know exactly what I'm going to pay.

Draingo came out to look at some of my plumbing issues. I had some dripping in my laundry area. I did the claim through the website of American Home Shield. It worked out. They told me who the contractor was and what time they were gonna come and I was given their contact number. The techs were nice. They diagnosed my issues and let me know what was the main factor and what I needed. So, they helped out. AHS is doing a good job, so far.

Everything I have had American Home Shield do has been very satisfactory. I did the air conditioner maintenance check-up for $75. They sent a guy out and he was very efficient. He got on the roof and took care of it. He also changed the filter for me. I was very happy with it.

American Home Shield is a safety net and I'll never get rid of it. I had an issue that started to be an electrical fire and the wires were melting. And I called 911 and they shut it down at the breaker box. Flowertown and Air came and the tech replaced some wires. He was friendly and professional. I said, "Is that a normal thing?" He's like, "Yeah." But, I would have liked a little more information. There was another guy I had before and I could tell he was thorough and that he knew what he was doing. He really wanted to teach me and said, "This is how this works and this is why it did this." So, there's a very big difference. But this other guy did the work and he was gone. But would definitely recommend Flowertown Heating and Air. I've had them come out quite a few times. They're always professional, courteous, and quick.

I needed a spring tune-up for my air conditioner to make sure that we have conditioning in the heat. The young man took care of checking everything out and he seemed to be very knowledgeable and well-spoken. It was an excellent service call. I had a couple of plumbing calls and American Home Shield sent PHD Mechanical who corrected the issue. The only thing I am concerned with is that the costs with AHS aren't exactly cheap. I don't know how much I'm saving by doing this. But when I call, the techs usually come within a day or two, whatever the issue is, and that's fine.

The rep at AHS told me they would submit the claim and that I would get a call from the appliance company. They also gave me the appliance company's contact information. The appliance company called me within a couple of hours. I told them how my washer was and what had happened. The appliance company came out and diagnosed. The day they came out, they knew right away what the problem was. There were certain parts that needed to be ordered. They ordered the parts, came back the following Monday and replaced everything. In the meantime, when they had to remove the agitator, it broke. They had to order a new agitator, came back out the end of that week and replaced the agitator.

The contractor came out pretty quick when I had toilet problems. They did good work. I also sent in a claim for my refrigerator and AHS sent somebody over and they fixed it quickly. I'm happy with the work they've done.

In the beginning, my experience with AHS was not good. The beginnings are rocky and I even had a person on our neighborhood app mention it. I told them I'm giving it a couple of chances because I think it's not the company itself, it's the first providers they sent out. I had trouble with my first two but once we got that settled, everything went well. My most recent claim was when I wasn't getting any air. I filed a claim by web and then, I reached out to a provider by phone because they contacted me but it went to junk so I didn't see it. They sent out Above Par Heating & Air Conditioning and the guy said there were multiple problems because the wires just kind of dropped and it wasn't connecting at all.

AHS is a great plan for getting things repaired and taken care of. Requesting service has been a good process. It usually takes a day or two for the repair company to get there. But none of the repairs that I've had to have done had me in a dire straits situation where it had to be done right that minute. So, that has worked out. The warranty covers all of my electrical, washer, dryer, stove refrigerator, and air conditioning system. The price has gone up twice in the three years that we've had it and that's the only thing I have a problem with because the first year, we had no repairs. And then the next year, it went up.

American Home Shield's service is very good. It serves a purpose. I had an issue with my refrigerator not cooling. The claims process went very well. They ordered the part, and the part came like a day or two later, which was fine. The only thing I didn't like is that, when they gave me the number to call the company that they were using, I could never get them. But when I called AHS to tell them that I couldn't get them, they could and they made the appointment. The technician was very good.

I see American Home Shield as like a dispatch. So, talking to the individuals on the phone, everything was good with that. I get the best deal, but not the best quality. And the cheaper that they got under the contract, they take advantage of that. I had American Home Shield before in my rental property. The problem that I had with it is they kept on sending people out to fix my air conditioner and it was band-aids in it every year. The amount of money I spent in it, I could have bought a new AC unit. Before I sold that home, it went out again. It went out every year. And I said, "Just go ahead. Don't even worry about it. Replace the whole thing." And I got a discount. But I rather had just done that in the beginning than having them band-aid it. The company told me that they could fix it but it was hazardous because it was leaking antifreeze.

My air conditioner was not working. The techs were able to get it fixed in the same visit. AHS has been really good. Overall, that serves me well and I enjoy how they organize everything for me so I don't have to have a headache looking for prices and ranges.

When I logged in, the website showed that I was eligible for an AC checkup. That's why I did the appointment set up on the website. My experience with the techs was good. They knew what they were doing, and were professional in explaining everything that was going on. I would recommend others to think about having American Home Shield because I've had good experiences so far with all my claims except for one. But it wasn’t AHS' fault. It was the company that came out. Also, the price has been much. Other than that, I’m okay with the service that is given. The coverage I have is good.

A starter on the pool went out. The tech came out and fixed it right away. It worked out. The first time that my hot water heater went out, American Home Shield fixed it. But three years later, the hot water heater that they replaced went out again. So I have to pay the service fee again. But all of a sudden, I had to pay additional fees for permits. I've never paid for a permit. That same hot water heater has been replaced at least four times thus far and it hasn't even been 10 years. There was also an instance when I tried to tell them, “Listen, you guys put this hot water heater in there. It’s damage. It has dent and dings in it.” It's not safe, but they couldn't resolve it and wouldn't resolve it. I couldn't speak to somebody that could speak English.

American Home Shield is doing what they're supposed to do. They live up to their word. I made the appointment. The contractor came out and did the work. They said the hvac was in good shape. We had another claim last winter on the furnace. The contractor put a blower in.

My air conditioner went out. The techs were on time. They were very knowledgeable, super polite and hardworking. They didn't leave a mess. I would use them again. They got the job done. A long time ago, other people came through AHS and did a terrible job. But these people did a good job. The warranty has helped us. It took $2,000 off the air conditioner price.

When I had a backup with my toilet, I put in a service request and I didn't have any trouble at all. The original plumber couldn't make it in a reasonable timeframe, so I called American Home Shield, and they found somebody to come in the next day. He was perfect. He came out the very same day and fixed it. The service was great. I was a customer 20 years ago, so I came back. I have peace of mind knowing that I'm going to be able to get things done and that I'll have qualified people working on them. I don't have to go find, schedule and chase them around too.

The contractor did an absolutely marvelous job with the pre-season check on my AC unit. So far, American Home Shield seemed to be a good company.

With my recent appliance request with AHS, the tech did a really good job with our refrigerator. He had to order all the parts. When the parts came in, he fixed it. Everything is going great now. We have another claim with AHS that's ongoing. We've had trouble with the furnace starting just a few months after we moved in. They came and thought they had it repaired. But then, six months later, it didn't work again.

Our washer went out then our dryer went out next. The claim for the dryer was done quickly and efficiently. However, the washer claim took some time because of things not being in stock. American Home Shield ended up giving more from the original amount that they had offered. If I ordered one through them, they ended up upping that because of things being out of stock. We were able to get one but we were without a washer for three or four weeks. That was longer than we would have liked, but I'm not sure how much of that was in their control.

For the most part, their website has been a little funky from time to time. I'm trying to get on board and trying to sign in, and it didn't seem to make sense. But generally, they've been responsive. I like the proactive emails I get regarding the claim. I had somebody come in and take care of our air conditioner and do some preseason service to it. The technician was helpful. He also changed the air filter out for me and explained to me that everything's looking pretty good, but I may want to get a liquid clean here within the next couple of years. He told me that I should probably wash out my filters at least once a year. So he was a nice kid. American Home Shield did what they said they were gonna do, and it worked really well.

I go online when I submit a service request with AHS. I tried to call but I never could get through. They always have a long wait. But it works for me. It's so easy to go and put my address in. I already have the app on my phone. Then, I call them within a day or so and within 24 hours, someone is contacting me, telling me they're gonna come out.

Some of the contractors of AHS are good. Some of them aren't. They should pick more carefully or review their ability to complete the job.

AJS Services is the best. I don't want anybody else to work on my stuff. I had two claims with them. NI had a leak in my basement, in my air handler. The problem was the air handler was a 1988 model. They came out and had to put a new air handler in. After they put the air handler in, I couldn't get my heat pump to work right. They came out and found that the reversing valve was bad. It's a 1998 model also and they repaired it. I would never think about not having American Home Shield. I have two houses, and it's in both of them. It's not expensive and they handle everything. There are a lot of people I know that have bought American Home Shield because I told them to.

Our toilet wouldn't stop running and then when we went to turn it off, we couldn't turn it off. I put in a claim online and they were very good at getting back to me and setting up a time for the contractor to come to the house. The gentleman that came was very nice.

The electrician who came for a light that wouldn't turn off was great. AHS is good.

I had a problem with my dishwasher and Axis Appliance did a good job. They fixed that one and also helped me to do my washing machine. I’ve been with American Home Shield for a long time and I’ve called a few times. Sometimes, it’s easy but sometimes, it’s a little bit complicated. AHS can increase some price and put more coverage, such as for the air conditioner where a lot of things are not covered and the Freon is highly priced.

I have been with AHS for 4+ years. This is my first claim. My microwave is malfunctioning. Filed a claim on 4/13/2022. They sent 3 Men Appliances to have a look after a week. They ordered the parts (switch and latch for the microwave door) and as of 5/10/2022, we are still waiting for the parts. It's almost a month. Customer service only say that they have sent an email to the contractor every time I call AHS. Worst home warranty service, at least in TX.

Everything’s fine with the service of AHS. In case anything goes wrong, I like that I don't have to come out of pocket with so much money. I just had a routine AC checkup. The technician arrived on time and called before he got there. He was very knowledgeable and professional. Everything went according to the way it was supposed to.

We sold our home and moved out, so obviously we don't need and can't possibly use this policy, yet they are charging us a cancellation fee. Essentially, they are charging us for a service they are not providing. Their excuse is that it's "in the contract". The policy was originally chosen by the people who sold us the house, so we didn't have any choice based on what was in the contract. I notice that whenever someone posts a negative review, they apologize, but don't do anything to remedy the situation. There are other home protection companies available. I've dealt with them at other homes, and much preferred them in terms of both service and attitude.

I've used American Home Shield for our problems and I like their website. It's good. After putting in the claim, the contractor called and we set up an appointment. They told me who would be coming out and about what time they'd be here. Then they got here when they were supposed to be here and it was who they said would be here. I've also talked to two reps and they were both really good. They answered all of our questions. American Home Shield has a good reputation and they seem to be doing good, even though we did have a problem and it was fixed.

I've had American Home Shield before and I wasn’t happy. But they informed me that they changed some of their coverage policies and so far, I have been happy with those changes that they made. It covered more than what they did before. Also, they're quick to get our service request handled.

Complete Air Mechanical did a great job for our basic cleaning claim to American Home Shield. I contacted AHS because other companies are saying they're with AHS and they say "We want to do this" and then they're not. I spoke with a representative who was very professional. Everything was fine.

The fan motor stopped running on the one of the air conditioners. I got online, made the claim, paid $100, and by the next day, it was fixed. It went smoothly. The tech seemed very knowledgeable. I liked him. I don't know what it would have cost me had I not had American Home Shield. So, I hope it will always be good and easy, and will work out perfectly.

I like the cost, the efficiency, and the customer service with American Home Shield. The contractor was on time for a repair done on my washer and everything was good. They explained everything and informed me of everything they were checking. They were able to replace the part on the same call when they came.