American Home Shield Reviews

Someone came out to look at the fridge. And they told me what the issue was. Actually, I did that in my dryer because I saw that it was under the same family group and they could come out and do both. But they still haven't, the contractor, I am very dissatisfied, to be honest with you, because they're so bad at returning or answering my messages.

Other than that, American Home Shield has been very good at calling the contractor when I call them. So, it's not really a complaint on your behalf. It's just the contractors.

One thing that’s holding them back is subpar contractors. It’s not American Home Shield’s fault, but they need to have their own vetting procedure and there needs to be a list of people they should work with and another list of people they shouldn’t work with. I think that would clean up a lot of problems.

We had a leaking bathtub faucet, and American Home Shield sent Waldorf. They came out, capped it off, and turned the water to the house back on, but they didn’t fix the faucet. I didn’t get any updates for a week, so I followed up with Waldorf, and they said they were done, but they were nowhere near done. They just did an emergency measure and moved on. I had to ask American Home Shield to have them come back out.

Another thing is when submitting a claim on the website, they have limited characters that you can input into the description of what’s going on. I’m sure they did that for a good reason, but it very much limits my ability to tell them what’s going on, and they don’t get enough information to get the right person for the right job.

But American Home Shield has done a lot to improve its customer service and its offering in general. The person who was on the phone with me not only listened, understood, and summarized what I was saying, but went ahead and called the contractor. And then, followed up with the contractor the day after to make sure that the appointments were getting scheduled, which is what they said they would do. I’ve never experienced that before in a warranty company.

Every time I've called in, I've received good customer service. But the reps need a little bit more knowledge in the aspect of certain household items and things that AHS covers. Sometimes these reps would just say the claim is not covered. It leaves a customer like me thinking, “Now what do I do?" I'm left to take the burden of repairs on my own.

From my last two visits, I've had really bad experiences. The contractors don't respect AHS as a warranty company and make money off of me. They’ll say that AHS is not gonna cover what they came for, give an estimate, and cut AHS out. Why don't we all get on the same page and work with AHS instead of telling me that? It makes me feel as if I've wasted my time. Some of the contractors need to be audited or revised. They have things they send to the customer of what is and isn’t covered, and the contractors need to understand that when they get a service call, it's because something is being covered. Overall, there's room for improvement for AHS but they do a good job.

They had to come three to finally got everything taken care of. The first time, they replaced two parts which didn’t fix it. They had to order parts which took almost a week. The last item that they had to replace, which was a motor, eventually got it up and running. It’s been working okay but tomorrow, I’ll probably be washing more clothes, so I’ll see how it goes. But overall, it was fixed and I appreciate AHS for that support.

Another thing is that our furnace is very old and it’s working. But the last time I put in a claim with AHS in regards to the furnace, it wasn’t working. An HVAC person came and found the issue. He said it was a bad fuse. He strongly recommended getting a new furnace right away and said he’d put that on his report to let AHS know.

Other than that, I’m happy with the price and find it very competitive. I’ve upgraded my plan and have no complaints about the coverage. It’s like any other kind of insurance. You pay in case something happens. We paid for many years without having claims, but as our home and appliances have gotten older, we’ve had a couple of claims recently.

In the past, there was a toilet that they were supposed to fix. When the contractors came out, they couldn’t fix it. They had to order a part. They brought a new part out and put it on but he still couldn’t fix it. He said there must be something wrong with the part, so we had to order another part. And still he couldn’t make it work or it worked for about three times and then it wouldn’t flush again. I called them back and they came back, and they said I need a new commode. They will order it.

My husband wanted to upgrade to a taller commode and so I called the office the next day and I asked if the commode as beedn ordered already. The lady said that if I hadn’t asked for it then they haven’t ordered it. I told her that I told the plumber I wanted him to order it and that’s what I was trying to find out. She was rude and condescending. I told her I was trying to find out if it was already ordered because we are willing to pay for the difference to order the new commode.

When they came in to put the commode in, they redid everything. A day later, it wasn’t working again. And so I called her back and I said they are not coming back out and that there’s something wrong with our house. She said they’ve been out there five times and it wasn’t fixed, and so there’s something wrong at our house.

I ended up having to pay for another plumber myself to get that fixed. They told me they do not have anyone else that could work on a pressure flush type. When I got the other plumber out, he said the other guy didn’t know what he was doing because it’s not that hard to fix. I didn’t need a new commode in the first place.

We have AHS in another home and we’re shopping around to find another company. If you have one or two claims a year, it’s almost like they’re trying to find a way to say that we have to pay a portion of that. If I have one or two claims a year, that might be around $400, but I’m paying almost $100 a month. They would also find a way to say that the issue is pre-existing.

They take people’s money all the time but when there’s something they need to get done, it’s like they’re begging AHS to do something that they’re being paid to do. My brother stopped using American Home Shield. Several people that I know that I turned on to American Home Shield have already left and gone to other companies.

Recently we had a toilet that was in our master suite that was messing up. D&J did an excellent job. But if anyone would ask me if I recommend American Home Shield, hell no.

The first claim was not the best at all, but this one in exchange went well. The freezer was making a lot of noise. The guy from Sears was very professional, helpful, and knowledgeable. He came in, did his job in 45 minutes to an hour, and left. He was able to address the situation and it's working like a dream.

I finally figured out that if you called instead of going online and ask them to wait on the phone a minute, I would Google what are the ratings for this company they would send out. If I thought it was a 2 and people were screaming about how horrible they were, then I would ask, "Can you please assign someone else?" AHS would, so I did appreciate their willingness to put a higher one on. I know sometimes customers can be horribly brutal in their ratings, so anything moderate, I would take something higher than a 2.5. I live in a big city, so AHS should hire higher-quality contractors, if they could.

To encapsulate everything I've experienced, it’s probably been confusing, frustrating, and surprisingly unhelpful. Almost every contractor I've had come into the house has nothing but negative things to say about AHS. That doesn't help and the confidence goes down. Their experience affects me too.

On the other hand, American Home Shield’s services are good with just some. I’m paying for a service every month, but when something broke, it wasn’t covered. For instance, I had to pay $9,000 for repairs of my air conditioning. But, I’ve heard other people having theirs covered. Every time I try to cancel their service, they offer me something. I don’t know how much longer I’m gonna keep them.

Also, I’ve had toilet issues before. I asked the plumber if he could check another toilet, and he told me that I need to call again. I have four toilets and need all of them inspected, but I have to make four separate calls. It will cost me another $125. It doesn’t make any sense. I also have a job and don't have time for that. If someone picks up the phone right away. I can make it. But, I got caught up in a voicemail loop. Overall I’m not satisfied with American Home Shield service.

I have been with American Home Shield for probably 10 years. Customer service is good, but the price has gone up a bit since I started. Also, my understanding was the AC claim was fully covered, but it wasn’t. I end up having to pay $560 in addition to my $100 service call fee upfront to get this work completed. I contacted American Home Shield, they quoted paragraph B, and it’s confusing. The contractor says most AC units like this would cost between $500 and $700 out of pocket to finish the job.

Overall, my experience with American Home Shield was good and positive. However, their website could have used a few more detailed options on issues. The prices keep going up, but they’ve been able to replace several things in my home. That’s why I keep it.

So, timeliness is the biggest issue with AHS. Because before the first time they get out there, if that’s two to three weeks, then they have to order the part, and then they have to wait for approval. It can be exhausting and frustrating. 

But this last time with Pleasant Valley Heating & Air, it was the smoothest ever on any of my claims. Everything happened within a week. They came out, ordered the part, and got my AC fixed. First time ever. I was impressed this time. 

What happened was our air conditioner blower stopped working on my main unit. So, I submitted the claim via their automated phone service, which was easy. And then I got the email notification of who was coming out. Then, I called them the following Monday morning and talked to them, explained what was going on, so they could put it in their system. And they scheduled me, and then they texted before or as the repair guy was coming to the residence. Pleasant Valley was good. This was a new company that they gave me this time, and I was happy with these guys.

I also don’t like their process for the Freon. Because I had an issue one time where they replaced the compressor and, just over a year later, it went bad again. So, I’m sure it was faulty. And they would not budge on me having to pay for the Freon again, which is quite expensive. A compressor should last 10 to 15 years, and this one lasted only a year. They just told me they’re sorry. And that was $1,200 out of my pocket for Freon.

I’ve been with American Home Shield for 15 years. It came with the house when I bought it. And I like not having to worry about replacing stuff when it’s broken. But I don’t know if they’ve changed their process and let the contractor actually immediately order the parts that are required, which, hopefully, they did.

So, I’m satisfied with AHS. They’ve done a good job so far. I haven’t had that many claims, but this was the second time for the refrigerator. And the other issue I had a few years ago was with a garage door. And that was the only time I’ve ever used them. But they actually handle claims nicely. Everything is online. And when they assign a technician, I get a call immediately from Eagle Eye or whoever is assigned, and then they let me know what they’re gonna do.

American Home Shield was great. So far, we’re pleased with them and we’d like to stay on. But I could’ve used a higher-quality technician.

Recently, my AC stopped working completely. Climatech did the troubleshooting and replaced the transformer on the same day as they had the part in the truck, and now my AC’s okay.

Original Review: Oct. 13, 2025

The touch pad on my oven went out on 9/20. They were quick to get a tech out on 9/22. Tech was great. The part they need to fix the stove is discontinued and they could not get a part and figured AHS would most likely replace but said they might be able to find a part. AHS told the tech that they found a part. When it was received it was not complete and not usable. They sent it back. AHS said they would get another one. On 10/9 contacted AHS about status of part. After chatting with 2 different people they said it would be delivered to the tech 10/10. It is now 10/13. The tech contacted me to say no part. Contacted AHS. They said the part was not ordered as it was not available and did not know when that would be but they would let me know. So how long am I supposed to wait without an oven for the chance they will find a working discontinued part. Total sham. Do not waste you money.

If American Home Shield doesn’t have a contractor available in the area, I would be open to them paying me so I could use a contractor who either installed the system or they have worked on it before. As long as the process stays smooth, it’s very beneficial to have the same contractor come out. For my last air conditioning issue, I’ve gone out-of-pocket because I didn’t want to go through the headache with AHS again. That experience has made me consider not recommending them to my clients and possibly canceling for myself.

They also force you to do a cash in lieu offer because nobody wants to spend four or five times of what the actual cost of the hot water heater is. And then, the cash in lieu offer is substantially lower than what a hot water heater costs. It’s somewhat of a scam, in my opinion, but it is what it is. I’m on the fence of canceling.

What it was, was I have a gas oven and gas ovens fluctuate high and low to where the temperatures I see on average temp, where an electric oven holds temperatures a little more steady. I did not realize I had a gas oven. The repair call came in with some great information. So, he walked me through everything. We ran tests. We ran thermometers. So, he ran a thorough inspection. But during that timeframe, he was explaining what he was doing. He was explaining to me what I had. He was one of the best repair techs I’ve had to come do something for me.

So, AHS is a peace of mind. I know if something goes wrong, that I’m gonna have an expert come in and fix it. And it’s one of those things that you hope you never have to use, but it’s nice to have it.

The second one replaced the switch for air control in the fridge, and now it seems to be working again. However, he ignored me on the washing machine when I told him that I think it’s the sensors, because he thinks it’s the rods and I didn’t have the report on the rod replacement done by the previous contractor. So, he replaced the rods instead which had actually already been replaced by the previous contractor.

After that, he came back from the basement saying he fixed it and it’s working again. But it still didn’t work. When the machine is turned on, it acts like it’s gonna work, but then it unclicks and opens up. I tried that a couple of times but it kept doing the same thing and randomly turned on. There is also now a banging sound against the machine wall where he placed the rods. He evidently didn’t do it correctly. Now I have 2 problems which could be a fire hazard so I unplugged the washing machine.

I was very upset because the people they sent out kept telling me that I don’t know how to wash clothes, that I don’t know what I’m talking about, and that clothes can’t be washed in cold water. So after the second guy left, I called American Home Shield again and said the washing machine is still not working right. The customer service person didn’t have notes from my first call. Then, a supervisor told me to wait 24 to 72 hours for the guy to enter his information. They’ll evaluate what the technician did and then they’ll get back at me. They charged me $411 for the warranty and $125 for each time they come out. I could’ve hired somebody myself and had them do the repairs.

There was a gentleman that went for my refrigerator. He was a nightmare, and I would not recommend him to anyone. It took almost a month. We were without food for a month. I argued with American Home Shield that I had to wait. They kept on rescheduling us because they were very busy. I told them I was gonna get my own, but they would not reimburse me. We were very angry with the one that handled that. That vendor is brutal. Javier Zamora and the other one didn’t even know what they were doing. He made a big drama when he reported to American Home Shield.

What we did not expect was the treatment from American Home Shield. I called the manager, and I finally was reimbursed, but I told him anybody else would have really not tolerated what I’ve tolerated.

The initial issue was my sink was not draining like it was supposed to. I was thinking it wasn’t draining like it should, whether it was the drain or the garbage disposal. Northwest Sundance Services Inc. Portland came out. The contractor filled the sink twice and said it was draining okay, and said to check it after 30 minutes, if it’s not draining okay, call him and he will come back. The drain would fill up just about to the top of the sink when I was rinsing dishes. But now I’m doing it where if it does come to the top when I’m doing dishes, I just run the garbage disposal just a couple of whirs and it’ll drain itself.

AHS is fairly quick at getting out. Sometimes I have to wait, but nothing drastic. Most of the time, it’s not really an emergency. I have had no problems at all with AHS. They’ve all been very nice.

The most recent service was really good. There was a leak in my tub and a problem with my garbage disposal in the sink. K & S Plumbing Services fixed both problems. They actually did a good job. They had to come back for the tub leak because they had to order some parts for it. They had to replace the stem. It took maybe three or four days for the parts. They came on a Friday, and they came back on Tuesday to finish the job in one day. I didn’t have any complaints.

I had a claim where Hi-Tech Appliance Services came out for my wall oven, which was not working. Contractors came out twice. The first contractor was garbage. He had no knowledge of anything. The second contractor, Hi-Tech, was very, very good. That’s the only company I want back in my home. He knows his appliances, and I was very happy with him. Right now, I’m waiting for a new oven. I haven’t picked one out yet because I haven’t had time, but I’m planning to look at Lowe’s before I make my choice.

I’m probably going to move up to a higher-level plan now that I understand how the warranty works. I want the best plan from American Home Shield.

Recently, I called American Home Shield for my ice maker that was making a bunch of noises. The tech came out and told me what to do to keep the ice from overflowing and hitting the back. It still kept making noise, so he came out and replaced the wire the other day. I really like that guy who came out. I also like the people that that they send out any time I called. They don't always answer and are not easy to get ahold of, but they're very nice and helpful.

The only issue I had years and years ago, my microwave just kept messing up, even beyond the three-month period where the contractor can come back and do it for free. I could have bought multiple microwaves with the amount of money I paid. They finally just replaced the whole thing, and I haven't had a problem with it since.

As a matter of fact, I was gonna reach out to American Home Shield because my price increased. I started with $70, and my monthly payment now is $199. That’s pricey. I don’t like that. But, overall I’m satisfied with their service. I have been with them for five years now. I have at least three or four friends who signed up with them. I’d say American Home Shield has been very helpful. They have taken care of our needs, whether it’s fixing or replacing the appliance.

I have been with American Home Shield for 10 years. They renewed my contract last month, but I didn’t get a renewal contract. I know they charged me. I was thinking I would get it early this month. Overall, I’m satisfied with their service. Everything has been really good.

AHS has never replaced an appliance. They’ve always just fixed it which is fine. But this time it pissed me off. I think they could have at least kicked down some kind of money. The premium is just short of 100 bucks a month andI figured they could do better than what they did. Other than that, they’ve done pretty good job.

My refrigerator started freezing in the top part. And you could see the ice forming in it. It seemed like the temperature was set too low. And on the side of the fridge, you could see water droplets and it’s always leaking water..

Two days later, I saw the same ice come up. I wasn’t sure what that was, but by the time I’m there, I said, Okay, I’m gonna make a call. That ice melted and I haven’t had any problems with it again. So it’s working okay now.

The service was very fast. I went on and I submitted for service and I got a response very quickly. So that was very good with this company. I’ve had issues before and still wasn’t resolved with another company when I made a claim.

He quickly replaced the ring and the two posts that hold the toilet with wing nuts, made the flush better, and put everything back together. Did a great job.

The biggest item we had was the tankless water heater. And it was a little bit tricky to get it working because it's complicated, but it did get done. That was something like $7000 that we avoided. It wasn't cheap. And we paid the flat fee. And there was a little bit of charge because some items aren't always covered 100%. So, I paid $1000 for it, without the warranty, it would have been much more expensive.

We were given all the contractor information including the technician’s name and his contact number, in any case I wanted to reach him before he reached out to me. The contractor was good. We've had him before because he serviced our clothes washer, and he was excellent. Very highly skilled, professional, and very timely in terms of getting back to us and responding. We have no issues with this guy at all.

We’ve spoken with our daughter and her husband about getting a home warranty since they don’t have one currently, and we’ve expressed that they should consider it because of two reasons. One for their own property, and then two, they have a rental property. So, if they were to do a commercial version of AHS, that might be advisable for them.

We like everything else. Though, the issue is the increase in cost. And I know that everybody's costs have gone up, but that's quite a significant jump in cost from one year to the next. And so that was a little bit problematic. And I don't think there's anything much you can do about improving that, but it is a bit troublesome. And we have looked at other home warranty companies, and we even tried one out. And to be honest, they were terrible, so at this point, we've had to bite the bullet on price and stay with Home Shield.

We’ve never been disappointed with customer service. There is one thing, though. And this is not specific to Home Shield. We have had trouble on occasion where they are in our area where we live with specific tradespeople, like whether it was plumbing or whatever. They didn't want to deal with any home warranty companies at all. And they wouldn't. And that creates a bit of an issue if you can't find service locally here, someone who is willing to work with a home warranty company. And so we have had that issue.

I had to fight for them because AHS has a contract with 24 Hour. They are the worst plumbing company in the state. They were unbelievably rude, and didn’t do the work right. I had to push the issue to get the right guys. I had to fight for Oakley the first time and that took three or four days because they didn’t want to do it. This time AHS went, “Yeah. He wants Oakley. Give him Oakley.” Oakley came the next day. The ability to choose your own contractor is an absolute. I can’t say it enough. AHS in Jacksonville, Florida needs to send plumbers out.

I was a bit worried ‘cause they said they wouldn’t get a water heater in for me for a week. I called them and told them that I couldn't go that long without a shower and asked if they could get a water heater sooner for me. And then it came the next day. I have recommended AHS to my neighbors.

We got it back, and the oven turns on, but we cannot control the temp now with the up button. It will go down, but it just won’t go up. We were using the timer before on different things when we’d cook on the oven, even though we couldn’t bake in it, but we’d set the timer, and the up button worked then. Something happened between him taking it out and repairing it that the up button just stopped working. I’m still at a standstill. He came out about a week and a half ago, and there’s been no follow-up.

I’ve had American Home Shield since about May, when we bought the house. I tried to do one claim for the rekey service, and they canceled it. They said there was no company nearby, even though it was offered. I’m not too happy with how long it’s taking right now and how everything’s turning out so far.

While I was out of town, they actually called me back again and asked if they could come because they have a technician available. And of course, while I was out of town, I couldn’t do it. So, we kept our original appointment. But they were very proactive about trying to get out and getting this issue resolved.

On the appointment day, the technician came in. He ran the dishwasher, checked to see what the issue was, found out that the hose for the pumps inside the dishwasher was leaking, and then he replaced it. And it’s working fine. 

I’ve had AHS for six years now, since I bought this house, but I had it on a house that I owned previously in Virginia. I like them because they’re quick, and it’s easy to get service. Sometimes, for certain things, it takes a while. Anything that’s done through Sears seems to take a while, and that would be my biggest complaint. But that’s not about AHS, that’s about the ability to get service through Sears. But AHS is worth it, especially if you’ve got an older home and you’re concerned about your appliances.

The technician who came was great. His name is Nigel. He came early because he was already in the area, and he finished early with his previous job. So, he asked me if it’s okay to come by, and I told him it’s okay. So, he came, and he introduced himself. He pulled out his little booties to put on his feet to make sure they don’t track in my house. And he explained what he believed the issue to be. He assessed it and told me what it was and what the steps would be. Nigel was fast, didn’t take long, professional, and took all his trash with him.

And he had a garbage disposal on the trunk in his car, but he didn’t have the faucet. So, he said that he can install the garbage disposal, but he had to go and get a faucet, and he would come back. He said that they would call me for the faucet installation, and I need to schedule another appointment. And then he came back out.

He tested the dishwasher before he left, and it was working fine. And then, he did the faucet, and he tested it, and it has been working fine. Since the garbage disposal was leaking, we put a bin to catch the water. And to make sure it wasn’t leaking, we pulled out the bin, and it was empty. So, everything was still working good.

I may have used AHS early on when I bought my house, and I’ve been very pleased. I don’t know how much I paid, but every time I think about getting rid of it, now that I’ve been in the house longer, I’m just concerned that I’m probably going to really need it now. So, it’s definitely worth it for a first-time homeowner because you don’t know what kind of expenses will come with things breaking down.

The repairman made a double trip around. He said he can't fix it if he can't hear the noise. Hours after he left, I called him and asked if I could send the recording to him first. He said I could. So, I sent it to him, and he heard it. He came back and found out it was just the vibration.

I do want to say that he was very nice, polite, and helpful. He really took his time to explain everything to us.

But in fairness, AHS did refund the service fee for the washing machine, so I didn’t have to pay the $125 deductible. And it’s not American Home Shield’s fault, and that’s the sad thing. They did what they were supposed to do, but their contractors want to work like bankers. I’m an accountant and assistant controller of our business. Regardless of who did something, it still falls back on the business name.

Myers told me the thermostat, and a coil needed to be replaced, it’s covered under the warranty, and they’d be coming back out Monday or Tuesday to fix it. But they never came, so I called AHS, and found out they wouldn’t cover it because Myers had written it up as, “Owner caused the problem.” Why did Myers do that? ‘Cause that’s not what they told me.

The customer service reps at AHS genuinely wanna help. But the problem is the way AHS writes up their policies, they don’t cover anything, but they charge you money just to have somebody to come out and do nothing. So, I paid K&S and Myers for nothing.

I purchased AHS for my home in ’21 and just let the warranty expire. Then I realized I wanted to keep it, so I purchased it again and they have sucked since then.

The second technician came in and decided to put water up to the unit and fill the collection reservoir and from that, he was able to identify that there was a blockage. The pan was overflowing into the house. He was able to remove that. I didn’t have to put in another claim. Everything was well done.

A Realtor recommended AHS. My dad passed away, and when we sold his house, she recommended putting a one-year policy on it. She said she’d worked with AHS before and really liked them, so I decided to do it. And then my fiancé also had it on her house and liked it.

Overall, it works. I’m very happy with the company and the service. I have no complaints. Their platform is straightforward. I had a problem before when I didn’t have the service, and I had to pay a lot of money to get it fixed. With them, when you have a problem, you file a claim and they take care of everything.

Generally, they’ve been good, like the plumber who helped us in Hilton Head and this last AC repair we had. The technician was very helpful, checked out the existing warranty on the unit, and found out that it was still in effect from the manufacturer. A motor had to be replaced. He came back with a new motor, a $1,500 item, and installed it. There were maybe four visits, and it was sort of a difficult repair. He identified exactly what the problem was and fixed it as quickly as possible. He was conscientious in doing it right and didn’t cut any corners. The multiple visits were inconvenient, but it turned out well.

I’ve had several homes with AHS. I make it almost a requirement and even my adult children get it when they buy a home. At one point, I had to go with a different service but then I would just come back. I’m very satisfied. Sometimes customers don’t understand that the parts take a long time to come in. It’s not necessarily AHS’ issue but it’s the world we’re living in. As for me, I’ve always had a good experience.

I have a girl in my office that just bought a home and she had something broke. I told her to look into American Home Shield. Then, I have another co-worker and she’s been with AHS for years too. Unfortunately, she had a lot of incidences that they had to come in but they worked through it.

Every home should have a warranty. A lot of people think it’s a waste of money until they have something major break and when they’d wish they had it. A lot of people also don’t realize what’s covered so they think some things are covered. For what it’s worth, it’s the homeowner’s responsibility to do preventative maintenance. When they come out, and they’re not replacing something ‘cause it’s abused or you haven’t maintained it, you have to own up to that. So if you know your contract and you know what you’ve covered, it should be seamless.

There’s also ease of submitting a claim. There’s quick response from the appliance company. When I put in a claim, I find out what the service company is gonna be and their phone number. If they don’t call me quick enough, I’m able to call them and reach out. I like that communication and follow-up.

The tech also said there were no mechanical issues with the garbage disposal. He never even went into the house and looked at the garbage disposal. But he put on the paperwork that it did not need to be repaired.

I called AHS and they sent somebody else to check. The tech walked through the house and checked everything. When he did, he discovered a toilet upstairs running. It turned out, it wasn’t the foundation but it was actually the water heater.

The tech was wonderful. He checked the garbage disposal and did everything he could to see if it works. The motor was gone and he said it needed to be replaced. He went right to the truck and checked what he had available that he could put in that day. He took care of it right then. He did excellent service.

They also had to check the water heater again to determine that it was actually the issue. We got the water heater fixed. The extra $692 on top of what we were gonna be paying for the water heater was more than we could afford but we did get the cash out from AHS. We had a family member who is a master plumber put it in.

From the beginning, the service was terrible and I was not satisfied at all. I had to keep calling to find out what K&S was gonna do about the water heater. But the guy never called back. When I called AHS, I was told that the first tech said the water heater and the garbage disposal were fine. I asked her to look into her notes. When she found the note of the second tech, she put the request in. Nobody even put anything in saying the water heater had to be replaced.

My experience with AHS was good and they took care of us. But I did have a problem with K&S. When AHS told us who was coming out, we read the reviews and they were awful. We asked AHS not to send them but they said they already contacted them and had been already scheduled. But other than that, I like AHS. They were only functioning as a warranty company receiving the information from the contract company who went out and checked. They did their part.

He comes out and says it was a pump issue. He said that it was gonna take two weeks to get the parts. I called the guy in two weeks and again, he told me to text him. So I text him and there was no response. Three days later, I got a schedule for an appointment. I accepted but I didn’t really have a choice.

He sends someone who was new. The tech was putting a part in and it didn’t take very long. Right before it was done, I asked her to test it because the sensor that triggers was the issue. The water was not being pumped out the dishwasher so after you run a normal cycle, it would eventually trigger.

So she tested it and it didn’t work. She starts looking around and got the drainage hose. Then mid-sentence, the person who owns the company was on the phone with her and said the hose wasn’t standard. I asked what he meant and he said that it wasn’t a Samsung hose. I tried to explain to him that it was a new washing machine. Nothing’s been touched and everything was original. He was telling me that AHS will not cover this repair for something to do with the hose.

At this point, I had been without my dishwasher for over a month. I was frustrated but I already knew how the game goes. This was a part of the shakedown. I asked what it was going to take to fix it and he said $100. Now, I suspected that the hose did not cost $100 but if that would have solved the problem right then and there, I would have paid it. I’m paying for the convenience of getting it done in the moment. We agreed to the $100.

When I said I will give him my card, he said it had to be cash. That’s when he triggered me. He said it was because people refuse charges after they pay. I said it was because he was trying to scam them and that he didn’t go back to AHS. He was trying to rip me off $100.

Long story short, he called AHS back. He told them a version of the story that made it seem like there was something beyond the normal that was wrong with the dishwasher and that I needed to pay something. It put my request into an invalid state. I called AHS a couple times.

One great thing about AHS is that they have the video call. I got on the phone with a repair person and he confirmed that that should not have happened. He was very helpful but I still had to call back to get another appointment. They said they can’t send out another person and can only send the same person out. I was trying to explain that I didn’t want the same person because I didn’t have a great experience. So they said I had to pay again.

Another thing that was in favor of AHS is that they do have a second opinion. But if the person they send out co-signs what the other person said, they were gonna charge me automatically. I really didn’t feel like I had much choice.

When they told me that they were replacing D&J with Amtec, I was actually happy. The guy came out and in 30 minutes, my machine was fixed. And surprise, the problem was that the part was not installed properly. Amtec was awesome and they were professional. I have more than one experience with them which was good.

The app is super convenient, too. But sometimes, I gotta go through more than one person to get something.

I’ve been with AHS for 15 years now and I’ve always been satisfied with the service. Anything I needed fixed, they explained it to the utmost and told me what the follow-up was if there was one needed.

The toilet kept running or it wouldn’t stop running after you flush it. So, he came and he said something needed to be repaired. He repaired it and now, it’s working. All of these were addressed on the same day.

I would definitely recommend it because when you have an AC unit to go out, or refrigerator or something. I know me. I’m not prepared for those additional costs. So, American Home Shield, that really helps. You pay your copay. They either fix it or replace it, so it just gives me a peace of mind.

Overall, it was a good experience with American Home Shield. In setting up a request, I always go by phone because I like talking to somebody. The contractor who came out was upfront and honest, and he did what he could. The repair was okay, and the issue was resolved. I have been satisfied with their service, and I would recommend them.

They sent a guy out from FixIt, he checked the walls, said that there wasn’t a leak and it was probably the dryer vent. We haven’t seen any more leaking, but we haven’t closed the hole back up yet just to make sure before we actually seal it up.

The thing is they take too long to come out. When we put in a work order, we gotta wait on the assignment, and the person assigned has to work within their time to come here. Sometimes they’d say they’re coming, but they don’t because they get behind on whatever else they’re doing beforehand.

I also had a problem with them on my water heater. No one informed me about bringing it up to code. I’ve been paying American Home Shield for six years and I’ve used it only once, but I had to pay an extra $600 for that.

We haven’t made that many calls to American Home Shield, but they’ve always been very responsive. I tell everybody that the company is very professional. It’s a lot of money, about $1,200 or $1,300 a year and $100 per service call. Some of our friends have cheaper service. We pay as much as we do because, for the most part, the company has always had professional service.

Their contractor came and checked the problem out. He pulled the refrigerator out, went in the back, and he told me that I was going to have to remove everything out the refrigerator. He had to order the part because he did not have the part with him. That took close to two weeks.

They then called me and they set up an appointment from 8:00 to 12:00 and he was on time. He was very professional, dressed nicely, and polite. He went in there and did what he needed to do. He did not do a lot of talking, but he took care of business and my refrigerator got cold. He also did something that I admire. He explained to me how humidity falls to the bottom of the refrigerator. I then put some food I wanted to save at the bottom of the refrigerator, and it worked like he said.

I called back to complain and ask for a refund, and they said that I can't get a refund because they have no record of what the previous agent spoke to me about. Ok, but what about the call logs? As we are always told, the call is recorded for training purposes. I was told they cannot go back to the recorded call for a multitude of reasons. So now I paid 2 months worth of service for a home I didn't even have. We'll see if the cancellation happens now, or will I get charged for a third month for a policy I called to cancel multiple times.

That said, I would recommend them if somebody was buying a new house. We had an issue with our air conditioner, where it was plugged and dirty so the contractor cleaned it. Then he told us to clean our vents around our house so that it could get out. My husband still has to do that. But otherwise, it works a lot better.

We got AHS just recently because we moved from Chicago to here. My husband likes the way they answer his questions. They provide excellent and we’re satisfied.

I thought everything was going well. But the next day, the temperature would not go down. My AC was not cooling. There were multiple issues. One, the thermostat battery was bad but that was replaced. The second issue was that there was an issue with the Freon. I called again to do the video call with the diagnostic with the technician. This time, they were charging me 100 bucks just to do the video diagnostics. I thought that was supposed to be free.

I called American Home Shield and I couldn’t get ahold of anybody. When you do a claim online, it’s pretty fast. This time, I went to the prompt and it was very frustrating for me. I generally like to talk to people and I don’t like to go through the automated system. I tried again and it was the same thing. It kept saying it was 100 bucks. If I were to pay 100 bucks for a video diagnostics, I might as well go ahead and have a service call. That was what I ended up doing.

I received an automated email saying who the contractor was. When I get the email, I don’t wait for them to contact me. I usually contact them. When the tech initially came, he said the condenser was frozen. There was ice in the compressor. He said we would have to let it defrost and he would be back the next day. He came back the second day once it was defrosted. He said it was low on Freon, so he had to put Freon into the thing. The AC is okay now. But the tech didn’t go after the root cause. If there was low Freon, why was that? I asked him if he wanted to check the coils to see what the root cause was. He said they didn’t do that for low Freon. I’m worried this issue is gonna happen again if we don’t get to the root of the problem.

My brother has American Home Shield and he spoke highly of them. He signed up my parents for the warranty as well. There’s been nothing but great stuff. He convinced me to sign up with them as well. But I have made one claim so far and I was a little bit disappointed with the way it went. I have another service call set up for Friday. I have to get my furnace inspected. I’m gonna see how that goes.

I did what I was supposed to do. As soon as I called American Home Shield and he came back, he was really good. But the technician came at the wrong time. I had something to do that morning and they sent him out anyway. Fortunately, I had got it finished and was home. Otherwise, I would not have been at home. The technician that came out had no idea that he was not due to come out. It wasn't even the same day. But he got it fixed. He knew exactly what it was. He wasn't rushing me through and took time out and fixed it. He was awesome. I was very, very pleased with his work.

I've been with AHS for 20 years. When I bought the house, the older couple told me they gave me the home warranty. He told me to keep it, that it'll come in handy. It was a lot cheaper then than it is now. I've had some bad service over the years. But for the most part, American Home Shield is a good company. When something's not working, if they can't fix it, they'll replace it. That's what they've done over the years.

However, everything's going up too high. That's the only thing I can complain about. It just costs too much money. But I haven't had that many instances where the service was bad. I've been very pleased with American Home Shield.

In terms of American Home Shield service, there are two things I like. First, it’s easy to get through to talk to someone. They’re straightforward. I always have an option to speak with an actual person. They have no problem with just doing it on their end versus being automated. It is easier than getting frustrated trying to figure it out myself. It’s best to talk to a person because I don’t think an automated system can prompt me to do several things with the issue I had with my sink and water heater before. So that's usually when I ask customer service to help me. Secondly, the customer service knows exactly what I’m talking about. I don’t even know how to describe my issue, but they know what to do and what specialist is needed. They always nail it.

If a friend or a family member were concerned about finding a company that’s honest and does the job right, I would recommend American Home Shield because of their affordability and can fix things accordingly. They have been very helpful and prompt.

My garage door wouldn’t open. There was a disconnect between the button on the wall and the sensor. I had to literally hold it and push with all my might. Garage Door Experts changed out the wiring and fixed the laser. He made everything communicate and talk. Whatever the disparity was, he fixed it. He was amazing. He did it the same day that he came out.

With the garbage disposal that needed to be changed, the American Home Shield vendor told a lie twice and said that they came, but they did not. They closed out the claim saying it was finished. I had to reopen the claim, which took about a month of me going back and forth. This year, I had to get that same part, that garbage disposal that was supposed to have been fixed with them. I did it through HSA, and I just felt like HSA had better vendors. I used the same vendors, but I never had the same vendors that American Home Shield would send out that I had with HSA. There were some subtle differences.

AHS kept increasing the prices and the deductible. Based on the poor merchants, it wasn’t worth my payment. The waits were too long. On the flip side, with HSA, it’s a cheaper price and I get a military discount. I’ve never had a bad report about a vendor. They kept in touch and showed up on time. They were always nice and courteous. I felt like I had better vendors for a cheaper price. If I have three plumbing issues in one claim, I pay one $100. With American Home Shield, it would be $300. For HSA, if it needs Freon, they take care of it. There’s no limit.

Recently, I had an issue with both of my HVAC units. American Home Shield said that they gave me a payout and I didn’t get something fixed, but I absolutely got something fixed because I paid an additional $4,000. I took the money and got what they told me to fix, plus some additional upgrades for the code, and I had to pay the difference with the Freon. I think I got wet switches put on the unit and lightning protection. They were trying to say I didn’t fix it, so therefore it was not covered. That was absolutely a lie. I sent that paperwork in to prove that I got that done. I was able to get both units serviced. Going through the HSA side is much easier and much simpler.

In the house, there was a heating and air conditioning unit upstairs and a heating and air conditioning unit downstairs, which had serious issues. I initiated the HVAC problem on the phone because I wanted to put two units in. They both had different issues. AHS assigned somebody, and I actually looked them up, and it was pretty poor. I asked for other choices. I looked the other choice up, and they were extremely positive. For the upstairs, the contractors got the parts and fixed it. It took a while, but I thought they were great, and the result was excellent.

The last service call is still in progress, but based on what’s been done, it has been good. I reserve total decision until this service is complete and I have more experience with different providers. But so far, the contractors have been good.

If I were to cancel and redo the policy as a new client, they would charge me what they were charging me before. So, it’s a lot of back and forth with American Home Shield. The customer service is not friendly. They don’t understand what I’m saying. It’s horrible.

I’ve been with American Home Shield for over five years, and I wouldn’t recommend them.

Everything is usually good. But just like with any kind of insurance, a lot of times, you end up waiting longer than you would be if you were gonna pay out of pocket. You wait to get the appointment, and then there could be a delay. That's the biggest thing. If it’s something that needed a part, then you’re gonna experience a longer delay. A lot of times, we just go in knowing that we’re gonna have some delays.

The last call we had was an AC repair. The technician wasn’t able to fix it the first time. He stayed really late that night, 10:30 or something. Then he had to bring somebody out the next day, and they were able to get it fixed.

Most experiences have been great, but there’s always those few that end up taking a lot longer. It’s a little discouraging.

The AC worked fine that day. The next thing you know, it tripped and didn’t restart. The technician said it’s something with the breaker, so American Home Shield had an electrical company come out. The electrician swapped out the AC breaker and put a stronger one in.

From that point on, the breaker tripped automatically and the AC won’t come on. I close the breaker and my lights flicker and it trips. I recorded a video of it. Then the electrician switched it back to the HVAC company. HVAC company claimed that the AC needs to be replaced completely and gave me a quote.

The technician that came out was knowledgeable. However, the electrician that they sent, I don’t believe English was his first language. I wasn’t there but my wife was, and it was hard for her to understand him.

The HVAC contractor said American Home Shield will only cover $2,000, and I would have to cover $5,000 for the rest of the replacement. I don’t have $5,000. I haven’t had my AC working properly all summer, and they came out in September the 5th. I’m sitting in my house in 90-degree temperature with my wife and kids. So, no, the situation is not resolved.

I’ve had other problems. They sent a technician out for my dishwasher. The motherboard was fried, so they replaced the dishwasher. They replaced some electrical outlets in the basement and also replaced my ice maker.

I’ve been with American Home Shield since 2019 when I bought the house. Since I’ve been with them, the price has gone from $70-something to $80-something. Now, it’s $120.

When I talked to the warranty company, they said it was because of the coronavirus. The materials and services went up for the service companies, and so they had to increase the price.

I’m paying $120 a month, then I have to pay $120 to get a technician to come out. It’s ridiculous. I’m probably gonna look for a different home warranty company. The price is terrible now.

When I call, I don’t always get somebody immediately. But when there are certain issues, like a missed payment, they would call me instead. There have been times when there’s no option to make a manual payment online, or I needed to change my default payment method.

Actually, making a service request, doing a recall, looking at what is included, downloading or viewing my contract online, that’s easy. It’s fast and simple to navigate. Overall, I’d recommend people get a home warranty but not necessarily with American Home Shield.

The technician asked me what was wrong with it and I told him what it’s doing. He acted like he had no clue, and it turns out he didn’t. He ordered the part three times which took a long time to arrive, but it still did not fix the washer.

I asked American Home Shield if I could get someone else, but they told me I’d be charged another fee. Another contractor came out and also ordered another part, and that was a three-week adventure. In the end, nobody ever ordered it and was not on record, even though they told me they’re going to FedEx it.

American Home Shield finally decided that they’re going to give me a new washer. I asked the warranty if I could cancel and get a refund. I’ll just get it fixed or replace it myself next time within a day. Ultimately, I waited nine weeks, then I got a brand-new washer.

It seems as if they try to dodge everybody. They have a reputation of holding out on repairs until someone gives up and buys instead. They’re much more concerned with getting surveys than they are actually getting work done. I’ve filled out a survey every time anybody came by or talked to anybody, and that’s really annoying. Anyway, they’re incredibly incompetent. I’m not impressed at all.

When I called customer service to ask why, the only explanation offered was “global inflation” and a need “to continue providing great service.” That answer doesn’t line up with the facts: global inflation is running around 5–6 percent, not 20. Competing companies such as Liberty Home Guard quote roughly $68 per month for nearly identical coverage in my ZIP code (92130). After a decade of timely payments and minimal claims, this feels less like inflation and more like a loyalty penalty. I’m disappointed that AHS continues to raise premiums so aggressively without transparent justification. I hope AHS leadership reviews this policy and provides a fair rate adjustment for long-term customers.

Ken and I had a call to better understand the situation and my frustrations and offered something I wasn't aware of, a second opinion on the claim denial. After Ken offered this, he also secured another electrical provider to come review the issue. Ken explained the options to me about requesting a second opinion on a claim denial and that as customers, we have the option to do this each time. We had a little scheduling mishap but, were finally able to get the contractor to review the issue on October 21.

Original Review: Oct. 8, 2025

AHS acquired my previous home warranty company, Landmark Home Warranty, and transferred the contract. Service has been spotty at best but, all claims over $200 - $250 have been denied, leaving me with significant out of pocket. As my contract is expiring, I advised them that I would not be renewing the agreement. That is when they started the hard sell and passing me to three different people, none of whom would take no for an answer when I told them I would not renew.

The most recent denial was for my attic fan, a covered item under the warranty, but the electrician could not get to the fan and said it needed to be serviced by a roofing company. The technician's write-up stated it was unsafe to get to the fan but, I can get to it with a ladder through the attic. I have attached photos to show the space in the attic to get to the fan.

Another denied claim was for my spa heater, which was covered under the warranty. They stated that there was a freeze that damaged the spa heater and caused the leak. The pool filter ran constantly during the freeze and there was no indication of frozen pipes, ice outside the unit, or leaks. This resulted in a $5,000 out-of-pocket expense to replace the pool heater.

Electrical issues and other pool equipment issues have also been denied, resulting in significant out-of-pocket expenses. These due to their terms and conditions, which are ways they use to deny legitimate claims. Now, they have some very good contractors and I have saved the contact information for these contractors as I will use them but, don't see a need to pay a monthly fee for continual denied claims.

I’ve had AHS for about six years now, and even before that for a long time on different properties. My experience is that I have a good list of access to a lot of contractors, but I don’t appreciate always having to come out of pocket because of the hidden charges they say they don’t cover and I’m paying anyway. Still, the convenience and security of having a one-stop shop to get maintenance done pays off, it works.

The techs haven’t been the best. The first situation I had was with my AC. The technician didn’t seem very knowledgeable. They only covered the repair but then they wanted me to pay out-of-pocket for the Freon. It was a ridiculous amount of money so I had to go and find my own person. Then with this recent claim, it was the same thing. They didn’t give me any other options. They only sent one plumber and then they told me that if they sent out another one for a second opinion, it would be an additional charge.

I hope they provide other options for the customers and not leave them feeling like they have to figure things out on their own, especially for those like me who is a first time home buyer. I’ve only been in this house for a year and I’m still trying to figure things out. I don’t feel like they were very helpful in this instance. I had to reach out to my own resources to get this situation figured out and resolved.