American Home Shield Reviews

American Home Shield overall is failing to do a good job as far as customer service. I wish it was a different experience, but it's not. When the contractor worked on my home before, they took one of my tools with them. I notified them but they never returned my items. They recently were reassigned to my home for an issue where they said in order to get the repair, they would have to fully remove all of my cabinets in my home. So, I asked for a second opinion. A new plumbing company came out. Those guys were great. They came in, did not mention anything about having to tear out my cabinets in order to repair. They're professional. They have been doing everything that they said they would and keeping their appointments.

Blizzard Air came out a of couple weeks ago for an AC issue, and it was fixed. This was my first time using American Home Shield for a claim and in the beginning, I really did not know how it was working. I didn't know how Blizzard Air was gonna fix my AC. I had some confusion in the beginning, but I don't have any complaint because it's fixed. My only concern with the company was they did not explain what was wrong to me. The tech came to my house twice. And then the third time, he fixed the problem. The first time they came, they didn't even speak to me. It's my house and they were just going up and down. They acted like I was not even in the house.

The repair went fine. The turnaround time was three days only. However, the coverage is expensive.

The front burner on the stove wasn't working. After I made the report online, I received this text message wanting me to describe the issue. They were asking me a whole bunch of questions. It was weird as it was coming from two different things, but it was asking me the same thing. After that, two people came out at the same time. I walked them to the issue and they fixed it. However, during the first appointment, I saw that their estimated arrival time would be 11:40. I went ahead and dropped the kid at school but by the time I got back, it said it moved, and I missed the appointment. I had to go back in there to request the second appointment. It was successful that time around.

The contractor was excellent. However, American Home Shield is very difficult to deal with. Their call center, like many other call centers, are not here in the United States, and people do not understand English. They don't understand what my problems are, and it makes it very frustrating. It sounds like they're Filipinos.

The dishwasher was not drying because of a heating element. AHS assigned Sears, and I kept getting emails and text messages every day that said it’s almost time for my repair, for up to like five days before they came out. It was good that they communicated, but it was a little overkill in some ways.

K & S Plumbing were required by American Home Shield to fix a pipe leak. But when their plumber came in, he stated that we had a slab leak. So, I called to get a company that would come out to detect where the leak was at. They came out, looked at it, and it wasn't a slab leak. So, I called the plumber back out because, at that time, the water was out in our house, and we were staying in the hotel. He came back out that day and the leak detection company pointed out where the leak was for him to come back and fix. He cut through that area, and he still wasn't able to find the leak. He stated that the leak was up above in the ceiling at a location that he could not reach due to it being up too high. It would call for an extended ladder and a two-person job for safety reasons. A mitigation team came to bring the fan, then one of their guys was able to fix the leak. It wasn't where K & S Plumbing said it was, so they never fixed the leak.

One of the kitchen breakers tripped two days after the storm and my husband tried to put it back. Here in our subdivision, the breaker trips easily, even without storms, heavy rain, or strong winds. It doesn’t take much for it to trip. This time, the difference was that the breaker wouldn’t hold. We tried to reset it, but nothing happened. So, I waited a day or two, thinking it was storm-related. But we are not electricians, so we didn't realize that it might be water inside the breaker area. So, I set up the claim. I checked online if the breakers were covered and a representative on the chat confirmed it was. When the guy came, I explained to him what happened. Our breaker box is outside. That’s how the builder decided to install it, so as a homeowner, I assumed that anything installed on the exterior is meant to withstand outdoor conditions.

The washing machine was bouncing everywhere and the dryer was making this weird noise. When I filed the claim with American Home Shield, I told them that I'm tired of them sending out 1-star or unrated contractors. I've made 15, 20 calls on my air conditioner, and their contractors people kept giving them lies. I got documentation of the facts that were covered. I could sue American Home Shield right now because they didn't do what they said they would do in the contract. I'm still considering a lawsuit to get the cost of my air conditioning.

My microwave claim turned out great. I set it up online and ended up calling a couple of times because it took a while for American Home Shield to get the parts and then come out. Customer service was able to answer my questions, and I got called back or emailed with an answer as well. My experience with American Home Shield has been good. They’ve fixed everything that I've asked for.

My kitchen sink was leaking. I called American Home Shield and the lady I talked to was very friendly. Filing the claim was pretty easy and they connected me with the plumbing company. The techs who came out were decent and I didn't have any complaints. I like American Home Shield's service. They try to get someone out to you as quickly as they can. I like the fact that the job gets done.

We have a property with a heating system that was not functioning properly. I diagnosed it with my friends who work with things related to that and then I reported it for replacement through American Home Shield. I was told that as long as it's working, they can't do anything, except repair. Their contractor came out with a significant amount that needed to be put down so that they can replace it, but the unit is still working so far, so I decided I was not ready to put out about 9,000 to replace it. I started with American Home Shield a couple of months ago and it has not been beneficial for me. However, I still recommend friends and family. I was informed about its positive aspects from a conversation I had with American Home Shield, so I'm still optimistic.

I have been with American Home Shield for probably three years, and the customer service is good. They send technicians within a reasonable amount of time who are professional.

I described the water heater issue and the tech asked me to send pictures, which I did. The person was very nice. However, I only called American Home Shield once and didn't like how it happened. I had no doubt the furnace needs to be replaced, but it was, "You're gonna have to pay out of pocket $1,200." I communicated with AHS because I tried to figure out what they will pay versus what I will pay the contractor. Don't just tell me I'm gonna pay somebody out of pocket $1,200. AHS never gave me a clear answer, not even the contractor. They will just send me an invoice that said $1,200. I wanted know if it meant I paying $500 for a water furnace, plus $200 for a permit, etc.

American Home Shield's service has been good. The washer would never finish a complete wash cycle. Kirkland came out and identified a pump and pressure switch issue that shut the washer down, resolved both problems, and did a great job. Everything went well. The washer functions correctly and finishes every cycle we run.

Make It Right came out to clean the furnace. They were on time, which was great, and they cleaned the furnace. So it was fine. But I'm not that happy with American Home Shield. I have them in my personal property and in some of my rental properties, and I don't like the option that they only give us one company that we have to go with. Because sometimes those companies are so busy that they're not available for days at a time. That left one of my tenants without heat for days because I only have the option with one company. So I would like the option to have more than one company to choose from, and I would especially love if I could choose my own company.

Myer fixed a heating issue that I had. They were great. I did the claim for it to AHS on a Thursday and they came that Monday. American Home Shield's price went up. It's a little pricey, but it's good. It's for a little peace of mind.

I have an LG fridge and it made this loud noise. The tech told me to take everything out, and unplug it for three days. He said ice forms in the back of it. He said, "I have the exact same refrigerator, and it did it to me." It hasn't happened since. The tech was very nice.

My electrical claim through American Home Shield went very well. All Fix Service was out within 24 to 48 hours. We had seen them before as well. They'd come and fixed something else in the house. This time, they also fixed the issue and they were very good.

I washed the sheets and put the mattress cover in the washing machine, and it just exploded. The top blew off, the side is bowed out, and the explosion made a hole in the wall right next to it. I had my handyman look at it, and he said it couldn’t be fixed. If it could’ve been fixed, I wouldn’t have gone to the trouble of calling American Home Shield. I called American Home every single day after I spoke with the handyman, but they wouldn't keep me informed about what was happening. And every time I called, I got a foreign voice that was very hard to understand. So, I would struggle with that. This is only the second time I’ve made a claim in the 30 years that I’ve been with American Home Shield and I asked what the next step would be. I was told there would be someone who would connect with me and look at the machine.

A repairman came out for an annual maintenance on my furnace. He was good. He explained everything to me. I didn't think the heat was coming out hot enough. He stuck a thermometer in the vent and showed me what the temperature was. He said the motor was leaking a little bit, but the furnace was running fine. I like the price of having this coverage and I'd tell others to give American Home Shield a try.

My regular air conditioning company had identified more than a year ago that we had a leak in our coil. My niece stayed in the casitas where the unit is. We noticed that the air conditioner was not working. So, I called our company that regularly services us to come out. He said, "It's time to get a new coil, but I'll put some Freon in it to hold you over." I called American Home Shield to submit the claim and they had Anders Air Conditioning out the next day to check on it. I was very happy with that. Their response speed was excellent. However, Anders couldn't document that there was a leak because the Freon was full. Now we're waiting for it to leak and call AHS, and they willl have somebody come out to document that the coil is leaking.

I've called American Home Shield multiple times about my dryer. A repairman came out to diagnose it. He said I needed a new roller. He ordered it and I had parts come out to the house. Then a gentleman came out to replace the rollers. Everything seemed to be fine, but it had a squeaky noise. Apparently, he just replaced one roller and a few of them were bad. A new guy came out, and he picked up the drum and pushed it in. I let it go a cycle or two, and on one of the cycles, it kept squeaking again. I called American Home Shield back and they did a recall. The repairman came back last Friday and took my dryer apart. But he couldn't put it back together and couldn't fix the problem. He said someone was gonna come out that day.

I used American Home Shield for an air conditioner recently. The rep that I spoke with when I filed the claim was courteous, knowledgeable, and friendly. A contractor came out after 2 days, and they were courteous and prompt. They did the repair. However, I would not recommend American Home Shield as my overall experience is being drugged down by our very first experience with them.

Nova HVAC initially came out to do an inspection of the furnace for the fall and ended up replacing a part on it. I've had American Home Shield for at least 10 years, and it's been a great experience with them. It's kind of expensive but I have no issues with them regarding the service I've received. It’s very easy to schedule and get somebody. The only thing is I have coverage on my mom's home, and since she lives in a rural community, the contractors aren't as readily available to address her concerns.

American Home Shield’s app was very good. I like that they have video chatting and a way to put the claim there. We have an AC unit furnace not starting and the contractor fixed the problem on the same day that they came. It's working well now. They did a good job and even though I wasn’t there, the feedback from my family was excellent. American Home Shield is a good service and I’m very satisfied with how it’s working. I sent them dozens of customers by telling them about our experience.

A contractor came out for the air conditioner. They said they needed a part, that they were gonna see if they could get it, and that they would check with American Home Shield. However, that has been about a month. American Home Shield didn't communicate with me until I had to go and saw that I had a message. They said that if there's a part missing, they won't replace it. There's no part missing. It's a part that's not working correctly which is what the AC company said. They said the board is not communicating with the system, so the system is running constantly all the time. My electric bill is about 350, and the last two months, it was $700.

I had leak in the house that was costing me money every single day. The first plumber came out after 4 days but it wasn't an experienced plumber. They had to have someone else come out instead and that took another four to five days. Then when they came out, they closed the ticket and put a comment very briefly. I didn't quite understand the extent of what they did. I called them twice asking for a call back to let me know what they did but I didn't get a call back. To this date, I don't know what they did or fixed. I have to wait for my next water bill to come in to see if they actually fixed the issue or not.

Submitting a claim with AHS has been fairly simple. However, it was very vague, with generic answers. It didn't have the designated section to pick what I was looking for, but I was able to write down in the comments the issues I was having. But I loved the contractor who came out. They were very communicative and they kept me informed. Great people. The service with AHS though, was poor. It took them over a week to get a plumber out here. Couldn't get ahold of anybody and nobody would call me back. They also covered what we needed, but in the end, it's like any other warranty company, they're gonna find ways to get out of it.

I called American Home Shield to file the claim for the microwave and they were quick. They had somebody call me the very next day to schedule. The company said they couldn't schedule until I got the part. They had to change a panel in the lock on my microwave. So, they ordered the part and it came within two days. It was a Saturday, so I called back on a Monday to schedule. They scheduled me for a week and a half out. It was fine, but 15 minutes before the window closed, I called them and said, “Hey, I was just wondering. I haven't heard from you. Are you guys still coming? Do you have to reschedule?” The girl I talked to said, “No. I'm sorry. The tech's gonna be behind. But they're still coming.” So, I waited.

American Home Shield's robot system is terrible, but the home warranty company eventually gets around to doing the right thing. I had a claim and the description that was initially submitted was errantly recorded by their robot system. I had to call back in and say, “Hey, no. It's the HVAC system for the whole house, not a window heater.” I tried twice to do it through the robot system and correct it, but I couldn't get it off the window heating and air conditioner thing. It was not an easy robot to deal with. When the service request was dispatched, I called the company because they didn't call me after a day and they put me off for a week. That's when I started rounding up humans on the line and that was not easy to do.

We started having a problem with the air conditioner, where it was making noise and there was a slight smoky smell coming from it. So we called American Home Shield and they had Superior Comfort check the air conditioner instead of Fix-It, the original company that installed it. The tech said there was a leak and if they tried to find it and fix the problem, it would cancel the warranty on the air conditioner. We called AHS back and told them about it. We were told that the Fix-It people are supposed to come and check it out. But we still have not heard anything from them.

I love American Home Shield, so I would not switch. I've contemplated switching years ago, but I’ve changed my mind. I've been with them for almost 20 years. My most recent claim to them was for two stoppages and two plumbing fixes. It's easy to do your service requests online. Before I paid, I saw who the claim was assigned to. Because of some issues that I've had with contractors, I'll always look them up on the Better Business Bureau website.

When J & M came out for my hot water heater issue. They had to replace the hot water heater. So, I have a new hot water heater now. I reached out to American Home Shield online to file my claim. It's more convenient online because the request went in right away instead of waiting on the phone having to wait for someone to talk to. I got a text notification that the process went through, and that they contacted J & M for my appointment.

My experience with American Home Shield has been good so far. I called in for my dryer and my interaction with the rep was good. There was an initial delay in getting the service scheduled, but once it got scheduled, the technician was on time, diagnosed the problem when he got to the home and fixed it.

American Home Shield is above board and does the right thing. I called in and said my bathtub is backing up. There's yucky stuff in the bathtub and in the shower. American Home Shield charged me $125, and told me that upfront. They sent the guy out, he fixed it, and I haven't heard anything from them since. He was a very nice guy. AHS got it done in a short time. I was happy with that. It was nice to call them, and they would send someone out and have it fixed. I didn't have to worry about who I would get, if he is he the right person, and if he can do the job.

I've been happy with American Home Shield for years. It gives us security. I submitted a claim recently because our heating went out in our house. They sent somebody out and the techs looked at it and replaced a component. That lasted about two weeks then, all of a sudden, it happened again. I called them back and they went up there and they replaced it again. It’s been working fine ever since.

I loved the techs that AHS recently sent out. They made the repairs and the unit works now. So far, I haven't had any issues with American Home Shield. I was a little surprised from time to time when something needed a repair, and it wasn't covered under my contract due to some fine print. There's a lot of that in those huge contracts and I don't always read them very carefully. So, that's my bad. But for things that are covered, I'm very happy by how they handle them. They could be more affordable though. The costs have been going up every year. More coverage of little things would also be great.

I just had an American Home Shield contractor come out and I was dissatisfied. My commode is not working. They said that it's supposed to be replaced, but I couldn't get them replaced. They did a second opinion but they sent the same company out. They came at night when I was sitting there waiting on them all day because they said between 12:00 and 3:00 or something. Around about six o'clock I called them back and they said, “He called me and said it's the same thing that I told you the other day.” I called American Home Shield back and told them what he said. The next day, they called and he got on the phone again and said that was him. They were trying to tell me they can put a commode in, but I have to go through them.

With American Home Shield, there's always back and forth with what's covered and what's not. I called back today as something's going on with the HVAC unit. It's within the 30 days of the initial repair so I hope they don't give me the song and dance about it being a different issue kind of thing. I've also had a few issues where they'll send out a third party to repair something and sometimes they say they need to do this and that in order to complete the repair. They could just do the repair and leave me the way I was before, but they wanna do additional things and upsell me. I also like to talk to people when filing a claim but American Home Shield has reps that are out of country who have strong accents. Other than those, I'm happy with American Home Shield overall. They're doing what they said they would do.

We had a refrigerator that was no longer cooling. I did a claim to American Home Shield, and Stevens Appliances was sent out. They tried to fix it. They had to order a motherboard, but when they did come back and they put it in, it still wasn't working because something else was wrong with it, too. They couldn't replace the next thing. They had to rebuild it and it was gonna take a month or two and we had already been without a refrigerator for a while. So, American Home Shield offered an amount to give us to replace, and then we took that and bought our own refrigerator. We've had American Home Shield for years and years. We don't use it every year for appliance or household issues. However, on the years that we do use it, they are very good about fixing or replacing things. They're usually quick about getting somebody out here.

American Home Shield is prompt. I've used them several times and I like that I can just call them and they'll find somebody for me to fix my issue. Recently, I had an issue with my washing machine. The rubber had came out, the wire that holds the rubber around the doorway had popped, and the door wouldn't close. I called American Shield Company and they recommended SKI Electronics. Submitting the claim was very easy and the repairman that came out was very professional and knowledgeable. He explained to me that the piece that needed to be repaired had popped and he had to order it. He said when the piece would arrive, he would notify me and he'd come back out. In some kind of way, American Home Shield notified me that he was coming back out. Everything's been great since.

I had American Home Shield for two years, and they work with the worst vendors ever. My first problem started when my washing machine broke. With a wife and three children, I have a lot of laundry. My daughter is a teenager and she goes through five outfits a day. I tried to get American Home Shield to fix my washing machine. The technician they assigned came, looked at it and came back to change a part. It was the wrong part. He did it again and again and every time, it took a week to schedule the next appointment. It was not like he was coming the next day, and laundry piles up quickly.

I bought a new home, and they provided a home warranty. As soon as that ended, I went back to American Home Shield. I used to have a rental house for five or six years before that, and I had American Home Shield on my home and the rental house. I've been using American Home Shield off and on for 15 years and that's because they always have good customer service.

The freezer fan motor of the refrigerator and the pump for the water dispenser went out. Then, the freezer and the refrigerator stopped working. I called American Home Shield and the rep I got was very helpful. The tech came out six days later for the first visit, which was a diagnostic visit. Then he had to go back and get the parts. He didn't have the parts ready or available. Then, getting the parts took about two weeks, before he came out to visit again. He fixed all the issues and so far, everything is working good.

Maui Pools came out for our pool claim. It's a 28,000-gallon pool and it has a 220 pump. But they put in a 110 pump, which is a smaller pump. With 110, the timer doesn't work, nothing really works. When I reached back out to them, all I could do was leave a message and, hopefully, they would call me. But they didn't. They were not very responsive. When the tech came out, he said it was the pump they gave him. And it took him a month to do it, to get to that point. I was very disappointed. It's a hassle to get anything done with AHS. I don't think it's worth it.

The few times I've used American Home Shield, the service had been excellent. I have them going on five years now and the technicians they sent out have been good except for one guy who was assigned to work on a plumbing issue. A friend of mine came into town who's a professional plumber and he said that that guy didn't know what he was doing. In the end, my buddy and I fixed my plumbing problem.

My issue is still pending. Advanced Plumbing came in, took a part off and said that they were going to order the part. I've been calling for the last two days to find out when they were going to come and make the necessary repair because the part they took off was controlling the temperature on the diverter, and it's too hot to take a shower. It's scalding. They just found out that the part was not available and they would have to replace my entire thing.

My claim with American Home Shield went very well. Express Appliance Service came out a few days after I requested service and they were very professional. The repair was terrific.

I would recommend Myers Comfort. They were very professional. When they came out for the preseason tune-up, they found some things that needed to be replaced and they came back out and replaced them after I did a second claim. He told me step by step in the process what needed to be replaced, what he was about to check. Also, when he left, he left a little slip with what needed to be repaired, what needed to be replaced, what he checked, and what the recommendations were. I would also definitely recommend American Home Shield. When I submitted a claim, within a week, someone had already been out and whatever the issue was had been rectified.

I got the app. It's convenient to submit claims. The guy that came out to fix the oven and fridge has been awesome. We have had windings repaired. The guy that fixed the furnace was great. However, I have not heard from the local plumbing company since they came out. American Home Shield said they will not come out here again. Why hasn't anybody contacted me? I feel like I'm harassing people. I've called the companies over and over again and have been wondering why they aren't answering my calls. Are they ignoring me?

The dishwasher wouldn't wash anymore. The water wall was jacked up. It was easy to file the claim and pretty quick to get somebody out there. I went on the American Home Shield app and went through the process. It took me about 30 seconds. Then American Home Shield told me the company that was going to be out there and the approximate time they would arrive. Prior to them coming out, I got a message saying that they were on their way. They were very knowledgeable and got the stuff done that needed to get done. Right now, the dishwasher is operating fine. So far, I've had good results with American Home Shield.

For my recent claim with AHS, there were some problems with the wiring in the house. We were losing power to certain circuits that ran in different rooms. Initially, the tech came out and he changed out a couple of breakers in the breaker box and it seemed to fix the problem. But it didn't. Three days later, he came back, and he said it was something else. He said it involved a box outside and that he would get back to us. He did a horrible job of communication. It stretched for over a month.

Never, ever, use American Home Shield. They send out poor companies that don't do shit. They are just given their $100 or whatever rate it is and they pick the worst companies. I know why. Because they're the only ones that need help. They sign on with AHS's contract and nobody will hire them anyway because their ratings are already not good. I have reviewed these companies. We decided we're going to hire a reputable company and pay a little more.

Excellence Air came was very good. They came and they looked at the problem. They recognized it, acknowledged it, and replaced a blower fan in my air conditioning unit, which was making a lot of noise.

I've done a lot of business with American Home Shield and so far, it’s been wonderful except for a couple of incidents in the last year. I called because my lights wouldn’t come on. AHS sent somebody to fix the switch but the guy did not know what he was doing. When he couldn't figure out where the switch went, he just disconnected it, broke it, and put it back in the wall. And I didn't find that out until they came back with a different tech. She opened up the outlet cover and pulled the switch out. It's a three-switch wall, and it came out in two pieces and wasn't hooked to anything, and she couldn't even find the wire to the switch. He just shoved it back in and didn’t fix that part. The outside lights came on, but the switch when you walk into the house that controls the inside lights stopped working. That meant my TV and my lights on that side of the house didn’t work at all.

My heater wouldn’t start. I submitted a claim online with AHS and it was easy. It was a weekend, so I had to wait until Monday. But the contractors who came out were good. They were friendly and quick. They got it done and the performance since the repair has been good.

My experience didn't go well. It started from the moment I had issues with the contractor. It happened on a Sunday, but they did not come out until Tuesday. They did not touch anything. They were not professional. I wasn't aware there would be two of them. The contractor just told me one. A woman came who took pictures of everything. I asked her what she was doing, but she didn't say, "Hey." It felt off. If somebody comes into your home and starts taking pictures, you don't know what's going on.

American Home Shield really screwed me up. I got them since I first bought my house more than 30 years ago and I've been a member ever since then. Initially, their customer service was great and I never had any major problems, until recently. I had a water leak and I didn't know where it came from. I called American Home Shield and they set me up for an appointment. The tech came on Monday and looked at it. I showed him the pictures that I've taken of the water coming across the door from the basement, and at the top of the basement door coming down the walls. He went upstairs and tried to recreate the problem. But he couldn't do it.

On my policy, it says the showerhead is included. It states, "Showerhead and all components." The showerhead has a hose that goes to it and it has a handheld thing. That part broke off inside of there and I was told that it was not covered under my policy. The tech told me to pay him $50 because it wasn't covered. So I paid him and then I called American Home Shield to get a refund for my $100 copay. That was when the rep told me that I shouldn't have given him any money at all. American Home Shield told me I will be reimbursed.

We got value out of our American Home Shield warranty. We have them for almost a year and we're happy with them. Recently, we made a service request and worked with our realtor who helped us set it all up. The techs who came out were very helpful and they went above and beyond in looking at other things that could potentially be a concern. I ended up signing up for a twice a year checkup, once for the furnace and once for the air conditioning.

Stay away from this company if you need immediate service. I have been dealing for 5 months on a ceiling fan issue. The vendors they use are horrible. The first one couldn't communicate with me, the second one had feet problem and entered my house barefoot then made me get a ladder so he could climb up and look at the fan all the while complaining that American Home Shield never pays him for his consultations. When you're the customer you really don't want to hear that. Bottom line, after two vendors, they could not find a third one to come to my home to resolve this so they denied my claim and cited a clause in their contract. No one ever calls you back. It's a terrible unprofessional company and I would strongly suggest you stay away. I cancelled my plan today and will never do business with them again.

The techs from RMT Mechanical Services came the day after I submitted the claim. They cleaned everything but didn’t repair the appliance. American Home Shield sent me a check to get a new one. And it works good. I had to put some money but it was a good price.

I had a burned-out ceiling fan. The technician troubleshooted it, and told me he's gonna have to get back with American Home Shield to do the ordering of the fan and get the purchase approved. He returned with the new fan to put in, and I was happy with that. I'd recommend AHS if someone asked me.

I had a great experience with American Home Shield and would recommend them. I had a problem with my washer. It was draining all the water out. A repairman came right out but when he fixed that, he also noticed some other problems I had with it so they had to replace it. In a week, I had a new washer.

Our Realtor gave us American Home Shield, It is the best gift I received when we purchased the home. I never even heard of it. We've been using it ever since. The garage door wasn't closing. It seemed to be a sensor issue. I went online to schedule a request and there was a drop-down. The tech explained everything step by step. We had to replace the sensors, which he did. He also oiled up the springs for longevity on the garage. The door is closing in the cold, so I'm good.

I had two toilets that needed repair and A&M Plumbing came out. I did my claim to AHS through the website and explained to them about the toilet. The assigned contractors were both professional. They both explained what was going on. It just so happened that the other one didn't work like they said, and they had to come back out a second time. I was really impressed with the guys and how professional they were. They were timely.

If I could give a zero star review I would. Organization is designed to deny claims and frustrate customers submitting a valid claim. Their vendor incorrectly diagnosed an issues (stated the wrong room) and was impossible for them to correct the claim or send the vendor back out to reassess. Their foreign call center just gave me the run around for days. Charged me $100 to do so. It isn't insurance, it is a scam to charge you $100 for someone to come out and deny you valid coverage.

American Home Shield has been great. When my heat went out, I called in and the representative I spoke with was good. TruTech was assigned and they came out within a week. It was fast. The tech was really good.

I really like A-US Air. They did a good job. We used them before. I hope American Home Shield ends up keeping them. As far as AHS, the service is good but their rates and their service deductible are high. So, I'm gonna be looking at other options very soon once my contract expires.

I submitted a claim with American Home Shield and I did it all online. The process was pretty smooth and easy. They sent our #1 Garage Door and the service was good. So far, everything's performing well since the repair.

My most recent claim with American Home Shield was great. The technicians that were sent out were good, and took care of the problem quickly and efficiently.

I have an ongoing claim with AHS for a washer. ACT Appliance did the initial repair. The thing is, they should have ordered the parts immediately. It's been a week now since they did the initial repair and the washer is just completely broken now. But the contractors have been pleasant and good. I’m just waiting for the parts to come in.

It's been up and down with American Home Shield. The first few years, it was really great. The middle way in between was not so good but now, in the last five years or so, the quality has gotten better. My claims have been completed quickly. With my air conditioner or plumbing, the techs are not as good as I had been accustomed to. But for the most part, they have been really good.

My recent call to American Home Shield was for a heater winterization. The contractor was very good and professional. I'm satisfied with the price.

American Home Shield is good and I've been with them for about four years. Their technicians are okay and overall, I would recommend them.

American Home Shield is expensive, but it's a good insurance policy if someone thinks that they might be having problems. I submitted a service request online and their response time was fine. They sent out PHD Mechanical to patch a pipe that was leaking. All in all, other than the price, I'm happy.

The electrical part of our pool was shorting out and tripping the breaker. I called AHS and putting a claim in, which was very easy. The tech they sent out was pretty good but they couldn't do the repair on the spot because they had to get approval from AHS. It took about a week but the approval came through. Then, we got a new motor and a couple of new check valves.

American Home Shield's reps doesn't speak English well. Also, the contractor was horrible. They don't know what they're doing. They came to diagnose the fridge and stove. They fixed the stove, but not the fridge, so American Home Shield had to send another company.

When I spoke to American Home Shield over the phone, when I had issues with the representative at the time that I scheduled the appointment, the rep said that I would not have any out-of-pocket expense. I asked her a couple of times. Did I have to pay anything out of pocket? Did I have to give the repairman anything? She said no. It was taken care of. The tech did an excellent job. He was very polite. The issue was resolved. But after everything was over with, there was a charge of $125 to my card that I did not approve.

I'm not real happy with the coverage that I have with American Home Shield. The times I've used my policy, there's always some reason why whatever is wrong is not covered. The latest thing I wanted done was a yearly checkup on my AC and my heating but that's not covered by my policy as well. I had to pay the $100 fee to have someone come out to check it. With the amount of money I'm paying for the service, it should offer at least yearly maintenance checkups.

My refrigerator failed and American Home Shield sent out technicians and company. They ended up coming out five times and replacing various things, and then they told us that they suggested it to be replaced to American Home Shield. BUt American Home Shield denied that on multiple occasions. They have recorded calls and emails about it. I have proof that the technicians requested it to be replaced, but they did not, until the final time we asked if he could record his call, and he did, and then I had no choice but to file it for replacement. But it took a good 10 weeks of having no refrigerator for American Home Shield to do anything about it, which was incredibly frustrating. They offered the cash-in-lieu offer yesterday. I accepted that and they said it'll take one to three business days, but I haven't seen anything as of yet.

My claims with American Home Shield have been an interesting odyssey. There was a double issue. The dryer was not working correctly. We had to slam the door to even get the dryer to go. Once we did, things were either very wet or burnt. The other issue was the ice maker quit making ice. I called AHS to file my claims and I spoke with a person. Getting the claim submitted was just fair because of all the numbers you had to push. Then I had to speak with someone that had their script and had to tell me 14 times, "We're here to serve you. We can help you, not to worry." It's a call center and they've been trained with scripts. Between the accent and the script, it got tedious. They finally drilled down to what I needed and got it started.

My experience with Always Heating and Cooling was perfect. The repairman was great. I now got heat. American Home Shield has been good. I paid $125 and the man came out and fixed my heat with no problems. But when my water heater went out, I paid $250 for a water heater.

I would recommend American Home Shield. The only issue I have right now is how much it's gone up in price. Customer service has been very good. I had a recent claim where they sent Active Appliances, and everything went very well. It took a few weeks for them to come out, but that was my fault because of scheduling and work. They were willing to come out right away. The guy that came out was very knowledgeable and honest. I liked him a lot. Even though I could tell that he probably had a lot of calls that day, he did not let that reflect his work. His mind was on the stuff that he was working on for me when he was at my place.

I submitted a claim with American Home Shield and they assigned Mann AC & Heating to come out. Their tech took care of the business, so everything was good. But I told him to check my AC to make sure it had Freon and I didn't see him do that. I was away and my wife was there, but he said it was okay. Since his visit, everything has been working well.

I've had American Home Shield's warranty for a long time. They call and the people come out within 48 hours. I submit claims by phone. I don't know how to work the internet that way. I'm a phone person. If I can't do it on the phone, forget that. Because the computer and I don't get along. I had to have caulking done in my bathroom. Third Generation Plumbing & Mechanical came out and did it. Also, the tech answered my questions. Get AHS. They are helpful.

I set up a claim and American Home Shield's online platform was user-friendly. The response time is accurate too. They said someone will reach out within 24 hours. St. Louis Sewer & Drain came out unclog a shower drain and the service visit was pleasant. Overall, I haven't had any issues with American Home Shield, and it's easy to navigate through to get whatever problems I have looked at.

If I could give zero stars, I absolutely would. I have been a customer of American Home Shield for years, and the way they handled my dishwasher repair these past two months has been nothing short of outrageous. What I experienced feels like negligence, bad-faith handling of a claim, and a complete failure to provide the services I pay for every month. Here is exactly what happened:

I had a Maytag Bravos dryer that the motherboard went out. The first interaction with the contractor was perfect. I live out in the rural part of Louisiana. American Home Shield gave me a contractor to come out, and the day the tech was supposed to show up, he informed me that he was too busy and he had told AHS that. They turned me over to someone else, and they came out a week later. The servicemen knew what they were doing. They came out three times over a period of four weeks. Every time they said it was the motherboard, the part is not available, and they would have to replace it. That started on the 12th of September, and ended early part of November. It was a royal pain to be without a dryer that long.

We’ve been with AHS for a year now and their reps have been professional. For our recent claim, the experience was very good. Our installer had to come back because he didn't have the right part for the dishwasher. He contacted us right away and said, “I'll be up in your area,” and he certainly did. I'd give him high marks. We're very pleased with AHS as well. They are very prompt.

I would recommend American Home Shield. The electric company called me back, came out the next day and fixed the heater. The guy was very professional. He said, “You haven't had your furnace cleaned in a while, have you?” I said, “No.” It was a simple fix if I just kept my furnace clean. Everything has been working fine.

Epic Heating came out for a routine maintenance check and everything was good. They gave me a few options for renewing the systems since they were old, and provided a lot of helpful information. The tech was very knowledgeable. We've had American Home Shield since we bought the house in 2021 and I use them a lot for my clients to have a home warranty.

American Home Shield sent Albatross out to fix my dryer. It wasn't drying the clothes. This was the second time, and they just said it was a part that was rather extensive. The dryer doesn't seem to be hot-hot. When you take clothes out of a dryer, they're usually hot-hot, but they're not-hot. I just left it alone. I dropped American Home Shield because this was the second time. This summer I had an air conditioner that needed fixing, and I was told by the repairman as well that it was a leak in my air conditioner. They couldn't find it, and so I paid 170 some dollars for Freon to put in there. It doesn't take a rocket scientist to know that if you take and put Freon in your air conditioner and then the temperature drops, the Freon is not gonna leak out, especially if it's a small leak.

There were two claims with American Home Shield. They happened differently at their own pace. One was the icemaker. The first time, the contractor came in a week, and it turned out it was not the appropriate part, and they had to come back a week later with the second part. They told me the second one worked. When we used the hot tub, it blew a fuse. Something shorted. I submitted my claim online. However, I would have liked a little more information about the contractor. I never even got a name. But it worked out. I got good communication when an individual was to go on that day.

A contractor came out for a maintenance to the heating system, and everything's looking better right now. To submit a claim, it's pretty easy through the app. also, the contractors that have come out have been pretty friendly and easy to communicate with. They are able to explain well what they're doing, and the repairs are done well. They’ve held up. The claim for the roof leak hasn't gotten completed yet, but everything's been pretty good with American Home Shield.

We don't like AHS’s service. We canceled it and it should not be renewing next year. I told them I wanted it through the end of this year, but then no more. The companies that are called out are not usually the best companies. I can't pick a local company that I've used before. I would recommend others to go with a different company.

We're not happy with American Home Shield. The realtor suggested them and made a big mistake by doing so. Everything they say is, “Preexisting, preexisting, preexisting,” even though we just bought the house and it wasn't on the inspection report. We had no idea that stuff was happening. And the Realtor said, “Oh, I'm gonna get you this. That'll make sure if they didn't disclose anything.” It's not happening because all AHS does is say, “Preexisting.” I'm just throwing away $100 bills to have people come out to give them their estimate and them saying, “Nope. Not covering it.” They should cover the things that aren't working, that when a person buys a house, that the Realtor suggests them.

This is my third year with American Home Shield. I had a two-year contract with them which I renewed. However, I have an issue with a lot of the providers that they send and the follow-up with customer service. I had a recent experience where the washing machine got a shirt stuck in the drum. They sent somebody out who didn't really do much of anything. Then they wrote up a report that was a complete lie. They said I overstuff my washing machine. Not only do I not overstuff it, I am one of those people that intentionally only puts half a load in, ‘cause I'm scared if I put too much in, it won't get clean. I hate drying more than a half a load so there is no way that I overstuff it or that they ever asked that or they ever knew that.

Our bathroom fan went bad. I reached out to American Home Shield. They sent out someone who was completely unprofessional. He walked in through the front door, talking about mama drama stuff. He was a complete joke of a technician. He rigged the fan up. I reached back out to AHS, and they dispatched a different manager who then rectified the issue and apologized.

I talked with somebody from American Home Shield. The tech fixed what he needed to fix. It was good. It has been working out since they repaired it. However, I had a lot of problems with the AC, and the guys didn't do a good job. I ended up having mold there. If it was more than 30 days, and these people would not fix it. I didn't feel like it was fair at that time. And I had to pay a lot of money. One of the companies that AHS sent installed a new one. They didn't say anything about, "There's mold here. We cannot do this." So, I was very disappointed. My insurance had a high deductible, so I had to pay everything out of my pocket. I was not happy. After that, AHS increased the price. I'm done. I was gonna cancel because it went up so much. The rep lowered the price and gave me a coupon for a one-use service. So, I'm fine.

I have had AHS for almost 30 years. I had some problems with contractors that came out and took a while for them to get back with me. But other than that, it’s okay. I was happy with my recent claim.

AHS has a really nice interface. The website is nice and it's easy and user-friendly. And that's the only reason why I stick with them. But other than that, they really suck. I’ve placed a claim for my heating for a long time and they just fixed it recently.

The AT Appliance guy came twice to my house for the same issue. The cube part of the ice maker was working, but the display on the top on the refrigerator didn't work. The first time he came, he said, “Well, the ice maker is working.” I said, “I understand it is working. But I bought this refrigerator two, three years ago. And I bought it with display because I like the display. So, the fact that the display doesn't work means that it needs to be repaired to me.” But he said, “No. It doesn't. Yeah. It just works. And goodbye.” I didn't say anything that first time because I didn't know which instructions this guy had. I would just talk with American Home Shield, explain it to them, and they will send the guy again with new instructions.

The contracting company that came out was pretty good. The only thing I can complain about is that shortly after he left, I called and asked them to call me back but I never got one. What I like most about the service is their system, I can file a claim online. However, sometimes the system that I need for service is not listed. They tell you to select one of the systems, like for example in a heating system, it says a furnace or some other type of heating system but the one that I have is not listed.

When I made an appointment with American Home Shield, I had to pay the deductible for someone to come out and the service was very prompt. However, there was nothing wrong with my furnace. The tech told me that Nicor suggested that I get it checked and he found nothing wrong at all, so he didn't fix anything. The only thing he suggested was that I put a new filter in, which I did. He was honest. That was my first time using American Home Shield, and I had to pay then, so I didn't know that they would reimburse. Other than that, everything went fine.

Biggest waste of money! Don’t do it! They don’t cover anything, including items that they promise they cover. Their service people lie about what’s wrong and then try and overcharge so they can make a few bucks. They have left me worse off every time I have called them.

American Home Shield's purpose is to take people's money and tell them they have no coverage. I'm sure there are people who have used their warranty and got coverage for big and expensive problems, and it protected them. That has not been my experience. The buyer should beware. A warranty service where the first thing I'm told is, "You gotta give us 100 bucks before we'll talk to you," is not a good set up. A more thoughtful approach would be American Home Shield would have some interaction with customers and help them diagnose their worry. If I'm not gonna get any coverage, they can't do anything, waive the $100. Otherwise, nickel and diming people every time they make a call is obnoxious.

I've had American Home Shield since February of this year. It was part of the sale of the property. However, their service has been mediocre. They should be more accurate with the advice and type of work they do in response to the plan of what's covered. Other than that, the technicians and their turnaround time were good.

Pronto Plumbing showed up but they said they would not be able to fix the issue. They directly pointed out to the city guys. I reached out to the city, and they immediately showed up. But the city guy said the Pronto guy should have cleaned the roots. Upon calling Pronto again, they were not disclosing as to why they were not cleaning the roots, and they simply pushed on the city guys. I was in limbo and the situation got worse when there was an actual risk of flooding inside my home. I had to call emergency plumbers. I called Roto Plumbers at night, at around 11 o'clock. Those guys came up at around 11:30pm and they charged me $900 for the service.

American Home Shield was offering a good promotional rate on their home warranty when I signed up with them. I did a lot of research, and they had the best price. Recently, I had a broken pool pump. It was leaking. I had purchased the pool equipment coverage so American Home Shield sent a contractor out to take a look. It took them four or five days to get to me. The pump was leaking pretty severely by the time they got there. Then they told me it just needs a new housing 'cause there's a crack in it, and that they would send the report to American Home Shield. They said, "It shouldn't be a problem. Usually, within a day or two, we get the approval from them, and you'll get your pump fixed."

American Home Shield sent out Hansen Mechanical for a winterization. It went great. I've been with American Home Shield for about 20 years, and the price keeps going up. As far as the service, there was only one time it's been slow. For the most part, it's been fast.

The last two claims I've done with AHS was for the water heater, which was turned down. The guy told me that AHS turned it down because he put down that it's because of the fumes and it's my fault. AHS denied any compensation and I was on my own. Another claim was for the washer and I canceled that because the guy did not show up in time.

American Home Shield has been my home warranty for five years on the dot this November. Their service has been pretty great so far, because I've only had to call them about three times, and there's only one of those things that wasn't covered under the warranty, which I understood. It wasn't anybody's fault. They were quick to send the techs out for my claims and the ones who came out were pretty good. But the very first time I called American Home Shield for a hose that let the water come out from my furnace, the technicians ended up breaking that and never said anything. It took me two seconds to fix it, so it wasn't that big of a deal.

American Home Shield called me to set up my account, and then I downloaded the app. The app is very user-friendly. Recently, I went in on the app and scheduled the Arctic Air to do a yearly checkup, and it was super easy.

Our pool motor isn't running for some reason. We called American Home Shield and they had a repairman come out. But the guy left in two minutes saying the breaker is bad. We had tested and knew power is coming to the motor, but he just left without talking to me or explaining what could be done. Now we are back to nothing. He was saying the breaker is not part of the plan, but when I signed up, American Home Shield didn't say the breaker will not be covered. They do that a lot. Last time, we had a leak. They said because it is in the main line coming in the house, it's not covered so the guy left. No one has done any work but they're charging me money.

American Home Shield is a horrible company and I would not refer them to anybody. They have people that don't speak English and don't know what they're doing. The techs have come out 11 times and American Home Shield dispatched three different companies to my home because Astro kept telling them that the refrigerator couldn't be fixed. Finally, when my lawyer sent them a letter, they settled out with me and told me there was a clause in my contract that is very small, buried into a multi-page contract that I bought on the telephone, that says my maximum settlement on all appliances in a calendar year is $2,000. So, when they deducted everything that they did to service this broken refrigerator that didn't fix it, they sent me $209 and said that was all that was left.

My microwave kept going. When I opened it to get the food out, the fan started up and I was afraid microwaves were coming out. That happened five times and I couldn't get it to stop, so I did a service request through American Home Shield's online platform. It was easy and I immediately got a text saying who was coming out. They were good about communicating. My only complaint is instead of replacing the 29-year-old microwave, they replaced this tiny $15 part called a door switch relay and stuck it back in. I made an incorrect assumption, thinking they would replace something because it was so old, but that was not the case. I paid the $100, which is almost the cost of a new microwave. In hindsight, I wish I had my husband look at it first. I could have saved myself some money.

There was a drain line on the kitchen sink leaking in the underneath the house. I submitted a claim through a call and did a deal on American Home Shield. As far as the contractor that they sent, I could find a better one in an alley. They didn't really look into much detail. They didn't even scope the pipes. They didn't really do anything. They came up with a suggestion to run it over to a vent line before they even did any research and figured out where it was leaking at.

American Home Shield sent out Koalafied the same day that I sent in a claim online. I was having an issue with the furnace, and they resolved the issue.

I like that I don't have to search for a contractor. I turn in the problem and American Home Shield assigns a contractor. I've used them a few times over the years. The contractors are very responsive in setting up an appointment. It's quick and easy. AHS is insurance. If you wanna buy it, you can fix things as they break and pay for them. It's a good peace of mind to know that no matter what breaks and what the cost is, it will be fixed. It's a risk kind of decision.

American Home Shield has been great so far. I have them for around four years and their customer service has been good. When I have a claim, I do it through the app and it's very easy to use. Usually, the timeframe for getting a tech out is good. But the last time I had a service request, it wasn't that smooth. They were trying to schedule me a week out, and I just couldn't wait that long. But that's more on the contractor than it is on American Home Shield. Other than that, the technicians I've had were professional and I've had no troubles at all.

Recently, Custom Climate Professionals came out to repair a furnace. They were able to do it in a timely manner. It was a good experience. I also submitted that claim online with AHS and I like that option.

About two weeks ago, Eddie's Plumbing came out to our rental property and while I wasn't there, the communications I had were positive. As far as my experience with American Home Shield, they're a 4 out of 5.

American Home Shield is hands-down the most misleading, incompetent, and unprofessional company I’ve ever dealt with. Their marketing and account pages use broad blanket statements that make it look like certain items are covered—but the second a technician shows up, AHS suddenly calls to cite some obscure line in the contract saying the repair actually isn’t covered. It’s bait-and-switch, plain and simple. The customer service reps are a whole different nightmare: untrained, inconsistent, defensive, and completely unable to give a straight answer. Every time I called, I got a different story. When you point out their contradictions, they get defensive instead of fixing the issue. It’s clear they don’t know their own policies.

The customer service that I have received with American Home Shield has been great. They are very professional and courteous. I would recommend them. The repairman was good as well.

When I called American Home Shield for my garbage disposal claim, I paid the upfront fee and the service guy was here 10 minutes, did the work and was on his way. He was nice, polite and cleaned up his mess. Now, the garbage disposal works fine.

I had a furnace issue. It worked last fall and I don't know what happened. I did a claim on American Home Shield's app, then a contractor was out within two days and our interactions were nice. I get along with anybody. The service guy found out that the issue was the heat exchanger. He picked that out from smelling the exhaust coming out the house and that indicated that the furnace was shot. American Home Shield replaced my furnace. They're good people and I highly recommend them.

When I had a toilet issue, the plumber took care of everything for us. He was very good. American Home Shield has been good as well. I'm happy with their service.

Regarding the monthly fees, AHS increases every single year. Then if you call back, they'll decrease it back to a sufficient amount. It could be a little predatory how they do it, but other than that, I'm happy with the service.

I put a load in my washing machine and it would not dry. It would stop and not do anything. I submitted a ticket with American Home Shield and a tech from National Factory Service, Inc. came out. He told me that he needed to order a part, so he ordered it. Then he came back exactly on the day that he told me he was going to come and he fixed my washing machine really well. The guy was outstanding and he did what he had to do. I've been with American Home Shield for five years now and I'm very happy with them.

I just acquired a new property and it has an existing American Home Shield account. I've called in a few times now with the new place, and I'm satisfied. I haven't had any issues at all. I was creating new work orders. I feel really good. They're really responsive as far as the connections also on that end. I have one I just opened yesterday. The technician called me this morning and the service is scheduled for Thursday. That seems to be the slow. I've had three claims. It seems to be the average. It works well though. I like the technicians very much, too.

The furnace wasn't staying on and staying hot. American Home Shield sent Fix It, and the tech was good. He was able to address the issue. Our experience with the home warranty service is hit or miss. It seems like it's starting to improve now.

American Home Shield was offering a free tune-up. I took them up on that offer and the tech who came out was very good. I've been with American Home Shield for year and a half now. When I bought my place in Florida, they were the one that came with it. So far, their service has been good and I would recommend them.

American Home Shield provided great service and my claim was handled the right way. It was precise. A fuse blew, so they had to replace my entire microwave. I've received it and they've had a service guy come and install it.

My water heater went out on a Thursday. I filed a claim with AHS on Thursday. I was told that someone would be out to take a look at the water heater on Monday. On Monday, the assigned plumber showed up, took pictures, and sent them to AHS for review. I was told that I would not have a water heater until Wednesday. The phone conversation with AHS for approval was completely incoherent, as the person didn't even speak English. This service is a scam. I had three other plumbers out within 12 hours of the water heater breaking, and offered to help, but obviously at a higher cost. AHS does nothing but gum up the process so you don't file claims, and staff their phones with people from another country. I am cancelling this service, and I recommend everyone do the same. The assigned plumber was aware of their tactics, and offered me advice on how to get it cheaper and did a great job overall.

We had this warranty in Washington State and were pleased with their service. However since moving to Pittsburgh we cannot believe how terrible AHS is here. They delay service for months and never fix appliances. We could not wait on our air conditioning so we paid to fix it. We are waiting over 2 months for our oven to be fixed with no end in sight. The Better business bureau really needs to investigate.

We received a non covered items quote from AHS for $2214 and when we asked for details they provided us with a list of items that were declined on the claim because it was "over the plan limit" ($5000). So we called the contractor to get details on the full estimate and the quote for the whole job is $2214. So confused we call AHS back and asked them to explain why the quote from the contractor and what they were trying to charge was the same and once again the same script and list was read off to us.

Years ago I had a AHS warranty and it was ok. For the past three years I’ve had a Choice home warranty and it too has been ok. My current warranty is due to expire on 1/1/2026 and I thought I would give AHS another try so I signed up for their plan to begin on 1/1/2026. Then Choice made me an offer I couldn’t refuse and I attempted to contact AHS to cancel the start of their plan. Nine minutes on hold, 34 minutes talking to four different people and finally got an agent, barely English speaking, to cancel the plan but she refused to send me a confirmation and promised an email to state that. Five days later no email. Makes me glad I didn’t stay with them if this is an example of their customer service. I’ll keep a close eye on my credit card billing in January.

When the garage door wasn't opening and closing, the contractor put in a new motor to fix the issue and did it on the same day they came out. I'm satisfied that they fixed it, but American Home Shield has got their pros and cons. I had called in for service for my furnace. I told American Home Shield it wasn't working right. But they had me do a cleaning instead of a service request. Now, they want me to pay another $130 for a contractor to come out.

The absolute WORST home warranty company. They do NOT take care of their customers. They couldn’t answer us to why they couldn’t cover things even though it says in the home warranty plan that they would. NEVER go with this company!

American Home Shield is good for what they're good for, but I would never recommend them to anyone because the contractors are bad. I also pretty much don't like the way they operate. I'm gonna continue to pay for it just in case somebody got something minor going on, but I'll say it'll be a bad experience, probably, every time.