American Home Shield Reviews

I have good and bad experiences with American Home Shield but overall, it's good. Recently, a technician came to repair the dryer. In the beginning, he said the door was out of whack. He said he fixed it but it never worked. I waited for two and a half months to get it repaired. But it wasn't the door, it was the motor. The second time, he was able to repair it. He was helpful.

We had a leak in the bathtub that the repairman addressed for us. He was very cordial and professional. He listened to my take on the issue, explored that, identified that that wasn't the issue and adjusted it. It was awesome. Overall, AHS has been great. I really appreciate the support and the professionalism.

The garage door wouldn't open. The issue was the GFCI switch. We had a storm and the tech said that sometimes it gets damp, and it flips the switch. So all he had to do is come in, hit that little button, and it worked. He was there all of 30 seconds. He was very nice. He came out on a Sunday. He was great. The claims process with AHS was pretty seamless and so easy.

The AC wasn't working well. It turned out that it was low on Freon, but American Home Shield only covers until a certain gallon of Freon. The AC unit was old, so we decided not to go on with fixing it and we bought another one. We are not really happy that nothing was covered but the claims process was easy to do.

AHS has been great so far. The tech that came out for our AC was very nice and explained everything. He had to come back the next day because he didn't have the part that was needed. But he was able to fix the system enough where it would work while we were getting the part. So he effectively fixed it the same day, but then came back for a permanent fix the next. So far, so good.

For this claim, I had a response right away. As soon as I called AHS about my garage door, they gave me the phone number for who to contact. A few seconds before I called the contractor, they already got the contract. We made an appointment for the following day and the tech was very prompt and respectful. He explained to me and my husband what was going on about the garage door.

A contractor came out for a plumbing leaking underneath my sink. The first time, they had to change the disposal but the problem didn't go away. We even called them back and they said they fixed it but to call them back if it's not. The only thing was they did not give me any receipt. But I was happy because American Home Shield answered my call really quickly. They took care of it. I also told them not to charge me until the people came. They said okay and that was what happened. American Home Shield is really good especially right now. I like to deal with them. Last year, they took care of my AC. I’ve been with them for a long time and my daughters had them too.

I’ve had the air conditioner go bad and the techs were able to fix it without any problems. I’ve also had my garbage disposal break and had it fixed really quickly. Then, I had an issue with my hot water heater and had it done within 24 hours. I really liked that service and it was very quick. The techs also explained everything to me. When I submitted my claim for that, the service representative I got was able to go over my contract to see if I’m within the criteria, then within about 10 to 15 minutes, I got a quote. After that, they assigned me somebody and I got an email.

An outlet in the back wasn't working and a breaker kept tripping. AHS sent out a tech and he went right to them. Once he saw everything, he replaced them and was pretty much gone. He did it really good. I would suggest for others to get AHS, too. It's a good peace of mind knowing that you have somebody coming to fix stuff that ain't trying to rip you off.

We had a leaky freezer, and I came out that morning and our kitchen was flooded. I cleaned it up and called American Home Shield. They got us hooked up with a service right away, which was awesome. I called the company and they said they would out in over a week, which was a problem. I was emptying buckets every 20 minutes and we needed somebody to come out so we’re not up all night. So, AHS hooked us up with another company and the man I spoke with assured me. He put me on hold for a long time, and he said that he called the company. He made sure that they could come out today and that they already had me assigned to a person taking care of everything. So, I thanked him and called the company. Not only could they not come out that day, they said no one ever called them from AHS. I thought he was being dishonest with me, which was frustrating. So, I called AHS again.

The gentleman that showed up knew exactly what to fix and did it quickly, so I have no issues with him. American Home Shield's service has been so far, so good.

When the water wasn't draining in the dishwasher, I filed a claim online and then the contractor called me. They asked me what exactly the problem and we scheduled their arrival. The service and the communication were great. Now, the dishwasher is working. It was a good experience.

I had a great experience with American Home Shield and when the air conditioner repair guys came out, they were a little bit early. But that was fine because it was hot. They were on time and they were fast. They replaced the motor and either the condenser or the capacitor because the unit outside stopped working. It was making noise and the fan wasn't even rotating. Since the repair, the AC is even better than it was working before. So, it's cooling better in the house. The claims process with AHS was very easy, fast, efficient and there was no stress. I belonged to another company before and they have a list of everything they cover. So when you call them about that, they would only cover it if this or if that. I like that AHS covers what they say they're going to cover without any fine print or guesswork.

One of the burners on our range burned out, so I made a call. It was a Friday afternoon and American Home Shield managed to schedule someone on Monday morning. I was very impressed, and it was very professional. The tech was quick. He diagnosed what it was and fixed it right away, so I was happy. American Home Shield is very fast and it's worry-free too. It depends on your coverage, but if it's all covered, you just have to pay the deductible you set if something goes wrong with your appliance, plumbing or electrical. I highly recommend people to have it.

The tech was professional. Such a gentleman, in and out. He just fixed what the problem was. My garbage disposal wasn’t working. So, he tried taking it apart, fixing it, working it. It still wouldn’t work. So, he said I needed a new one. And then he put a new one in, and that was that. I can't believe it. He was just so clean afterwards, cleaned up everything. But he struggled to get that thing working. He was just so good. Everything's perfect now. That was the best company. I like American Home Shield. That's why I'm with them.

We were having a leak in our shower that was going down into the garage and it was great dealing with the contractor. The repair guy fixed the problem and he made additional suggestions of what we needed to do for the long-term.

I've been with American Home Shield for a while. And they are easy to work with when I call in or I do it online. And it works pretty good. My condensing unit was frozen. And it was nearing when I needed to replace the filter, so I replaced it. The fan still turned on, but it wasn't getting any cooling, where the day temperature was climbing up and it's in the summer. It was getting hot downstairs, so we called American Home Shield. From what the contractor determined they were there was that a capacitor was bad. And they said that that probably happened as a result of it freezing.

Mike from A-1 Plumbing is the best plumber in the entire world. When we first bought our house, there was a gas line issue and he replaced our whole gas line. Ever since then, I only work with him. My garbage disposal was leaking and he literally called and told me that he was doing something for somebody else. But he promised he would make it out here today. He showed up with the garbage disposal and he was here for less than 15 minutes. Everything was fixed and dried up and perfect. We've had zero issues since. We've used A-1 Plumbing three times since moving in here and every time, it's been the same experience. It’s phenomenal. American Home Shield does great with covering all that.

A company came out to deliver our microwave. Two guys came in a large truck. At first, they said they were trying to figure out if they were supposed to install the microwave. I told them what I was told. Before they came out, I was told that they do not install so I would have to call American Home Shield when the microwave was delivered so that they could then could set up someone to come and install it. The two guys took out the old microwave and left the other one there in the box.

Delta Electric came back and forth to my home for about three months to solve the problem. But, never solved the problem. Then, they left the problem to be worse. They were all in my switch boxes clicking on and off. AHS kept telling me that they couldn't find one for me. So, I kept calling and questioning that and letting them know how Delta left me and the fix that I was in. There was another company that came out. But they didn't solve the problem either. But when Bradley Electric came, the tech did a wonderful job. He came in knowing exactly what he was doing and knew what the problem was. Bradley Electric did not have to go in there once. He came in and looked at the switch. Then even had a dummy switch up in there. He installed what was needed and took care of the job. He did an excellent job and was very professional.

The electrician who came for a GFCI switch that wasn't tripping got to the property early. He was knowledgeable. It took him probably 20 minutes and it was all done. Typically, if something is wrong, it can be cheaper to fix it through a home warranty versus having to take care of it all on your own. But I wish some things were under warranty, especially when you have the highest level of coverage of the warranty. In all the new homes, they have electronic dampers. The hard part about it is out of that same house, we had two electronic dampers go out. They’re not cheap. They’re about $1,400. The first one, when we put it in, we had a contractor come out because we figured it would be under warranty. It’s just an electronic motor but it’s not covered. I’m not sure if any of the home warranty companies cover it, but at least American Home Shield did not.

The technician was on time. Half of the four-prong outlet was not working and he fixed everything without any troubles. It was good that it got fixed because our security camera’s connected to that. I was very happy with this particular call-out. I've had a few different claims with American Home Shield and on this particular claim, everything went really well and it was covered. American Home Shield sometimes doesn't cover some things that you think would be covered and sometimes they can take a while to get somebody out to your house, especially during covid. Sometimes, it was three to four weeks before somebody could come out. But it's worth the money and the security of not having to come up with big lump sums of money when things go out.

A contractor needed to come out for a capacitor in the AC. After the repair, my AC started working so I'm happy. However, with AHS, sometimes you have to wait a little bit to get seen.

Had AHS for close to a year. First service call was to fix a dishwasher.... after 2 months of no fix (provider disappeared and AHS did not want to get another one) I decided to cancel my AHS warranty and requested a refund for not meeting the contract. Not only did they decline, but they kept charging me after cancellation. Get ready for hours on end on the phone with them. All the positive reviews out there are websites created by them. Huge scam.

I have rentals and I use American Home Shield for them. Recently, the heating element in the oven at one of my tenant's had a problem and the guy that AHS sent out fixed it. The tenant came home that evening, used the oven, and was satisfied. Everything was happy go lucky. When we bought some of the rentals, the sellers gave us a year with some of these other people and they were a joke compared to American Home Shield.

I was with American Home Shield for a year in Spring, Texas. When my husband passed away, I moved to Weatherford with my family, and I called them once I got moved in and restarted my policy. I have always been very pleased with them. They have always helped me when I really needed help, and I haven't had one bad experience. Submitting a claim is very easy for me, and recently, I had an AC guy come out and fix my unit. He was perfect. He also told me what to do to prevent the issue in the future.

Recently, the AC wouldn't get cooler than 80 degrees in the house. It was just low on Freon and the tech added it in there. Then when my refrigerator went out, American Home Shield helped with the replacement cost. It's definitely worth having it.

My unit was trying to go on but wouldn't. I did a claim online and it was easy to get around American Home Shield's website. A-1 Quality Care did an amazing job. I worked with them before so I was in their files. They called to schedule an appointment and they kept in contact with updates on the day that a guy was coming out. They said there were two different things that were not working properly. American Home Shield is very communicative and thorough. I've told many people that I've tried a few different home warranty services over the years and I would only recommend American Home Shield.

We’ve used American Home Shield twice. The first time, our hot water heater went, and they came out and replaced that. It also needed an addendum to what we had before because of coding. So they put that in. And there was a little confusion there because it was a couple of days delayed, because we didn't get an email notice saying that it would cost a bit more. A few days, the plumber was like, “Oh, we’ll get in touch.” And then I haven’t heard anything. And he was like, “Oh, I was waiting for you.” So it was delayed by a few days, which was a bit of a pain, because our current hot water heater was leaking. But it was taken care of.

I researched home warranties and went with American Home Shield based on what was offered and it wasn’t extra for that stuff. The washer and dryer were extra for some companies. The roof might have been extra too. The fact that those were in American Home Shield's plan was more appealing to me. When I put in a service request, they gave a prompt response and I wasn’t on hold for a long time. No matter who I call, they answer my questions. The follow-up to see how the service went is also good.

The heater was running but the fan wasn’t spinning, and I called American Home Shield and told them that it wasn’t working. The lady I talked to said I needed to pay the $100 service call and that they would schedule with Air Max. We called Air Max to see when somebody would be coming and they said the tech would be there at 8:00 in the morning and he was. He was on time. He was good, very professional and seemed to know what he was doing. It didn't take him very long to get the air fixed. The air is cold now and it’s great. AHS is a good deal. Things were quickly taken care of.

American Home Shield has a nice online tool that you can get in to and everything is pretty much selectable so it's easy to use. Recently, I had a broken ice machine. The first time, we did a phone service call with the contractor. They connected to my phone, told me to turn on my camera then look inside the fridge with the camera. They diagnosed it that way, which was kind of new to me, but they got it right. About a week and a half later, they came and replaced the part, and it was an entire ice machine. The biggest benefit of having American Home Shield is it does save you money on the larger items, but only the larger items. For my ice machine, it probably was around 500 bucks but if I had bought the parts myself, I could've done it for 200. I've been paying a monthly service fee for nine years and used American Home Shield twice. I've lost more money but I have the peace of mind of knowing I'm covered. If my air conditioning goes out, that's a different matter.

My claim experience with AHS went as well as it could have. I had a quick little chat with somebody to set up an appointment, and then they had somebody come out and do the work. The young tech who came out did a great job. I’d recommend AHS.

I thought that the blowing fan for the air conditioner may have been arcing as I smelled a burned smell. The tech that came didn't find any problems and showed me pictures of upstairs. The fan and the air conditioner were running fine. It was just maybe my imagination that I smelled something in the duct. I have had a few call-outs and everybody that American Home Shield sent has been great.

I've never had problems with AHS except when it came to my hot water heater. The issue was the brand and trying to find the parts for it was ridiculous. They don't make them anymore. But they stayed on it and they found a company that actually had the parts. They brought somebody in from the Bay Area and had it taken care of. I haven’t had a problem with it since. AHS has been really good with my claims and they've been absolutely wonderful. The warranty saved me a product with me having one.

There was something wrong with the fan in the dining room. The lightbulb exploded and it tripped the breaker. We kept trying to reset the breaker but it wouldn't reset. My wife set up a service request and American Home Shield told her to leave the breaker panel off and electricians will come out and look at it. The electricians were good. They checked the breaker panel and reset the breaker. They said there was probably something faulty with the lightbulb. The circuit that it's on had got a lot on it and was pretty much on overload, which was why when it shorted out at the light bulb, it probably tripped the breaker. Things seem to be working fine now and we haven't had an issue since the repair. I highly recommend American Home Shield because we've used them several times since we purchased our home a few months ago.

I had an excellent experience with the service tech. One part wasn't available so my refrigerator had to be replaced. Other than that, he was able to complete the rest of the items that I had on my service request. One thing was disappointing though as the refrigerator that was recommended was not available in my area. This meant if I was gonna get a replacement, I wouldn't have anything left for a refrigerator 'cause I had to add cash to the purchase. So, I purchased another refrigerator and now everything is working excellently. I'm very pleased with AHS. Having the warranty reduces stress, knowing that there’s a professional to address my home servicing needs.

My microwave was not working. The tech that was sent knew what was wrong with it and fixed it. With American Home Shield, I like that I can call and somebody comes out. Give it a try.

AHS has been very helpful with the recent series of things I've had go wrong. I tried to get my refrigerator fixed. They discovered in their coming out that it wasn't redeemable, so they gave me the option of getting a new one. But I also discovered, because of that, that I had a leak in my valve that they all were also able to fix. But he had to cut a bigger hole in the wall to put the new valve in. He had checked on the spot with me while he was doing that, that there was going to be a follow-up carpentry work done. But I've never heard from anybody since. So that's the only thing. Overall, I'm satisfied. I've only had one instance where one of the people AHS sent me was not a good person, and we had to go another route and that was a little bit time-consuming. But overall, most of the people that have been contracted with have come through.

We used to have American Home Shield some years ago and I like it so I signed up again. My recent claim with them was with my water heater. It wasn't warming the water. The pilot didn’t wanna turn on. The serviceman came and fixed it, and it’s okay now. He explained everything including what the problem was.

If my wife took a shower, and then I took a shower after her, the water would begin to get cold. And we don't take long showers. I went down and looked at it, it's a 50-gallon water heater. There's no way that we should have been running out of water. So, we called American Home Shield, the contractor came out and looked at it and it turned out it's an electric water heater. There's an upper element and a lower element. And according to what the tech said, it looked like the upper element had been replaced with a different element and the lower element had been unhooked. In other words, the wires going to it had been removed so that it was not working. He said, "Well, I'm not gonna mess with it because I don't know why it was unhooked in the first place. I'll make my report and recommend that it be replaced."

The washing machine broke and water was coming out of it. I did a claim all online and it was simple. A tech did a quick fix so the washing machine wouldn’t spill anymore. But he wanted to replace a part so he had to order it. That took about a month and a half. The tech was quick. When the part came, he put it in and fixed the washing machine. It hasn’t had a problem since.

Someone contacted me not too far after my request then I had an evaluation done for the AC. It went well.

My furnace stopped blowing out cold air. I did a claim on the American Home Shield website. This is my fourth claim with them and it's been straightforward each time. I was sent a picture of the technician that was coming out and I was given a phone number contact as well. The contractor actually reaches out to me. The technician was very professional. He troubleshot the furnace and he showed me the coils on the furnace were leaking so that was causing the drip pan to fill up with water and in turn causing the AC to shut down. The repair was critical to our home because the AC unit is on the middle floor and we live in Georgia. Summertime with the AC unit out is no fun. Overall, it's been a great experience. I recommend American Home Shield. It's been worth the money.

I wasn't getting any air coming out of my air conditioner or heat vent to their upstairs and I didn't know the reason why. I wanted to have them checked and see what it was. When I signed in, the website asked me where to submit a work order. I submitted and told them what it was. This time, it was for the air conditioner. And it asked for different things, what's wrong with it or said other. And I put in other and wrote in what I needed. And then they ordered it. American Home Shield wrote to me and told me that it would be Choice Plumbing & Heating and that they would call me as to when they would be able to come out here and do the job, and then they did and Choice Plumbing & Heating called me. The tech was very friendly and helpful. Unfortunately, what I needed done wasn't covered by my warranty. He let me know that and he felt bad about not being allowed to fix the problem. I told him, "Well, that's not your fault. It is what it is."

The first time that High Priority Plumbing came out, the guy was rushing the thing. I knew it was the pipes that run between the joist of the ceiling on the second level. But he said it was the furnace, which was all the way up in the attic, which was all the way to the side of the house. The AC guy came out. He looked at it and said the same thing, it was plumbing. So then, the second plumber guy came. He cut open the ceiling, looked up in there, and said he didn't see anything. But he took the pictures, and he see how my sheetrock is turning colors, running along the pipeline. He said that the condensation from the inside of the house is going up on the roof, which is crazy because it's running along the pattern of the joist where the pipes are in. I'm just waiting for the sheetrock to fall in, just to see what happens.

It was a little bit hard to submit the request with AHS, I had to do it through a chat. I don't know if they have an option to where I can just use the website to submit it, but it wouldn't take me through to submit a request online. But everything went great with the claim. It was very quick. It was an easy fix. The tech knew exactly what was going on. He coordinated ahead of time and let me know when he was coming. He was here as scheduled and it worked out well.

I've had to use AHS' services once, and it was painless. But it would be good know what to expect after you make the call. They give you a number then you just kind of sit there, not knowing what's going to happen next. The next day, I got an email and a call from the contractor and that's when I knew everything was rocking and rolling. The contractor kept communicating with me and scheduled the visit properly. Their plumber came out and took care of the problem. He was professional as a plumber can get.

The claims process was pretty quick and easy. The contractor was real good about telling me when they were gonna come, and they got the job done. AHS is a good value for the money. They respond pretty quickly. It's a good service.

The plumbers came because we had a water leakage in our second floor of our new home. It was the result of a plugged drain and the air conditioner condensation was leaking in there. The drain backed up and flooded my upstairs. The techs were very professional and courteous. I’ll continue to use them to be my preferred service company for any future needs.

The Freon was leaking out for our recent claim with AHS. The house wasn't cooling like it was supposed to. They said that it needed to be replaced ‘cause the unit is 17 plus years old. I've had work on the furnace also. They said, “If we put Freon in and replace some coil, you'd probably have to fix something else down the line. If you keep fixing something, you end up needing to buy a whole new unit. You're wasting money fixing it. Get a new unit and keep going.” They have installed the new unit. I just got to figure out that fancy electronic temperature thingy and I'll be fine. However, sometimes AHS could be a little frustrating. Even though they say they're 24/7, they can't be because companies closed on Saturdays and Sundays, too. They should say they're open Monday through Friday and they'll take messages and somebody will get back to us on Monday morning.

We used AHS for an air conditioner that wasn't functioning properly. The filter was clogged and causing an issue. So it was a simple fix. Recently, we had a claim for a dryer that wasn't getting hot. A spark plug had to be changed up. My husband was here when the contractor came and he said he had no issues with them. It's been very easy to submit our claims online. For our air conditioner claim, the contractor came out the next day after we submitted the claim. With our dryer claim, it took about five days to get a serviceman here. It wasn't an issue, but if it was longer than that, it would have been a problem. Overall, AHS is a good service.

The Seabreez is horrible and I cannot stand them. The Working Class is the best. We had them since to do the ductwork and they wanted a second opinion. Then Kravets was another horrible company that came out and said that a large animal like a raccoon had torn up my ductwork, which never happened. Then Valley Comfort Air and Heating came out and did a wonderful job. Just if anything, I only want Working Class or the Valley to come out to my house if there are any repairs.

The tech that AG Appliance Repair sent out for the washing machine was very professional. I got a call saying that he was going to be there at a certain time and he came earlier. He fixed the door lock and he did it within 10 minutes. Also, he had me take a video of the problem and the serial number in advance so he already had that information before he got here, which was good. The only thing that I've had trouble with AHS is that sometimes, I talk to people who I can't understand. It's hard to understand the accent and there's also a delay in the communication.

I moved out of state and I have the home warranty on the house because I don't know anything about it. And we had to rekey all the doors. The contractor reconfirmed the appointment, let me know when they were 20 minutes out. And I had to put on a doorknob because something was wrong with something. So, they did that and rekeyed so all my keys match now. They were so efficient and they were good people. Scott out of Battle Creek was a really nice guy.

There's an auger in the ice maker door that when it turns, the ice comes down through the chute. The bar that the auger turns on had sunk down and it wasn't reaching it anymore. A tech came and ordered a new part. It came the next weekend and the tech came back. He fixed the door that we didn't realize needed fixing. When you open them so far, it would drop and swing back. We just thought that’s the way it's supposed to be. The tech did an excellent job and things are nice now because we can open the door and it does not swing back with force.

Royal Flush did a good job. I wish it would have been a little bit faster coming out, but I know that they're busy right now. So I was just happy that they came when they were supposed to. The tech replaced the capacitor. Everything's working well. Also, he had recommended me by doing a compressor saver, and I added that at my cost.

My pump wouldn't come on. I wasn't sure if it was my pool pump or the electric to the pool pump, so I marked the box for a pool pump and pool electric. And it just so happened, it was the breaker, and all the tech did was flip it and that was it. My husband said, "You know, I could have done that." But when something breaks down and I pay American Home Shield $100 deductible, I get quicker service than if I have to find somebody to come and fix something, and it's a lot less expensive.

I came back from Dallas and when I came to my house, it was hot. I filed a claim, and it took a week for the technician to come out, so I didn't have AC for a week. It turned out that the breaker had been tripped. The technician flipped the breaker, the AC was working fine (cold air), and it was great. A few days later, I noticed that my AC unit outside started making a loud banging noise. I hadn't heard that. Because the ticket was closed, I was gonna have to put in another ticket. I just had my account online that I set up, and I was like, "I'm just gonna put another ticket versus calling them like I always do," which I should have.

When you hit cycle on the dishwasher, it wasn't doing anything. It took about three weeks before it got fixed. On the first day, we made a video call. I knew exactly what was wrong with it and it was the motherboard. So, when I explained to the tech over the phone what was going on, he ordered the motherboard so that he could bring it in on their visit. That part took a little bit because I didn't answer the phone when they were trying to reach out to me. I get a lot of spam calls and I didn’t have the number saved on my phone. It was not until I logged into my account for American Home Shield that I saw that the status of the service call or ticket was pending because of no response from me. I found the number in there for the company who was doing service and I called them and made the appointment. The tech was professional and he fixed the issue quickly.

When I had American Home Shield before, I noticed that they made you hang on to a really old appliance forever instead of replacing it. We had a lot of problems with our air conditioner. They kept patching it up and it kept breaking, then they finally did it. They should be a little quicker to replace something. This time, we had issues with our washing machine, a refrigerator door and a stove burner. My wife called them, then after that, I started getting text updates on when they planned to come.

We had some plumbing work under our kitchen sink. There was a lot of leakage under there and the plumber fixed the pipe there. He was very quick and he did the job from the inside.

The AC broke down. American Home Shield sent someone out and so the claim got approved. I'm just waiting for the part to come so I can get it fixed. I need the process to move along because it's hot as hell in the house. Nonetheless, having American Home Shield is saving me some money. I don't have to be out thousands of dollars.

My air conditioning unit was kicking on but it was blowing hot air. It took three hours for cold air to kick in. South Placer Heating and Air Company replaced the bad capacitor that it had. The customer service was great. The gal who came knew what she was doing and she fixed the issue. AHS's claim process is easy. It gives me peace of mind knowing that the most I'm gonna pay out of pocket is 100 bucks whether it'd be a refrigerator or air conditioning unit.

American Home Shield has been good. I had a little difficulty the first time I filed a claim though. Last year, my water heater went out and they kept sending this guy. He thought my house was his house, and he wanted to come in and tell me what he was gonna do and what he wasn’t gonna do. I called American Home Shield and told them not to ever send him back. Recently, I called them on Sunday for my air conditioning unit that had went out. First thing Monday morning, Automatic Comfort Systems was out here. It took them probably two minutes to diagnose it. The tech asked me what was going on so I told him what it was and he went right to the source.

American Home Shield is good. I pay them monthly since I’ve been with them, and I've never had any problems filing a claim. The only nick is that they are only gonna cover the parts, and I disliked that about them. A compressor in my unit upstairs kept shorting out the fan motor, so that needs a new compressor. It has to be ordered and it was covered. The problem is I have to pay 800 dollars out of pocket for the Freon to go into the compressor, and I haven't paid that yet. It's tough right now.

American Home Shield tries to go out of their way not to cover things. The hose bibs where you connect your hose to the house were leaking. They sent someone out and one of the hose bibs, they were going to cover. Another one, they weren't going to cover because it had an additional connection to it. We ended up going back and forth. Even though the contractor came out and documented everything and I had to provide photographs that showed that the pipe came out of the house, American Home Shield still wouldn't cover it. They wanted me to pay for another contractor to come out for another $125 fee so I just worked with the original contractor and paid them. I let them replace the first one that cost me $125 fee and instead of paying $195 to fix the second one, the contractor agreed to do it for the same $125 that I would have had to call someone else out.

They took care of our problem really quickly and it was a pleasant experience. Sooner or later, something's going to break down. It's a given. And to have American Home Shield as your plan is really great. They have great customer service and I've been happy ever since.

The initial complaint was water was leaking through the ceiling fan. It took a long time to do the claim because I tried to do it online and that process was more difficult. I didn't know which option to push under so I just called in which was much simpler. I got the name of the contractor and the available time they could come. When they came, they told me everything. They showed me a piece that was worn out on the pipe. They said I had a buildup in my sink and they were gonna unclog everything for me. They showed me what was in there. They also said that the water coming down from the ceiling wasn’t enough to cause any type of major concerns so that relieved me too. I love them. They’re the best American Home Shield ever sent out to me.

There was a thing with my tub and it wasn’t working, and my garbage disposal was leaking. The person was helpful and arranged for somebody to come out here when I made the claim to American Home Shield. The only thing is, I'm trying to reach the company to set up an appointment for my leak and I still have not heard back from them. I've left them several messages. But the Industrial Water people contacted me right away. They came on time and fixed the problem with the tub. The person was professional and my experience was great with them. I’m thinking of renewing my contract next year with AHS because things have been good with them. They've always sent people over. Sometimes, it's the vendor or the contractor that could delay the process, but as far as AHS goes, they've always been very helpful.

My recent claim with AHS was for the hot water heater that went off and the pilot wouldn't light back up. I got the message that said the company was gonna call me. Then, I called them because it said, "Status: Call the servicer." I called and she said she was about to give me a call. It was within a couple of minutes of filing the claim. Then, the techs came and they tested it. They reset it. They said it was an issue with it being dirty underneath, so it shut off like a safety mechanism. So, they cleaned it all out and got it relit. It's been lit and working fine since they left. This is the first time that we've had to file a claim with AHS and it was a good experience. It's definitely worth the payment each month to know that we can call AHS anytime.

I used American Home Shield before and I was dissatisfied with the electrician they sent. And since then, my husband has passed away and I was like, “This house has to be taken care of somehow. American Home Shield will at least know some and recommend some electricians and plumbers.” That's what I was looking for. I was looking for protection.

I had three past orders with AHS. Two were plumbing and one was electric. One of the plumbing claims was canceled and I'm waiting on a refund on that. But the other plumbing was done after that and the tech from Greg Rossi Plumbing who came out was good. I usually try to get him. He takes care of the job and is reliable. I submitted this claim online and the plumber that they first gave me had an F in the Better Business Bureau. He had a lot of complaints. So, I called AHS and requested Greg Rossi Plumbing because he came out here before and did a good job. I called back about three times on three different days and they finally got him.

I had techs out for the AC and they were knowledgeable.

The toilet in one of my bathrooms developed a crack in the tank and it was leaking. When I reported it to AHS, Central Ohio Home Maintenance was the one that was assigned to the repair. I did the claim over the phone and I got the voice prompts. It was pretty easy. Just follow the prompts. But it would have been better if I had a live person to talk to. Before somebody came out, one thing I got was the name of the company that said that Central Ohio Home Maintenance was the one, and they would be contacting me.

I had a Frigidaire dishwasher that was looked at. It would go on, but it wouldn't work. It was something to do with how it was put in. It wasn’t connecting. The technician came on time, repaired it and left. He was very efficient. I took American Home Shield out for the bigger units because I had to pay $100. But they did a very good job and it's cheaper than getting a new dishwasher.

I've had American Home Shield for a while and, unfortunately, not dealing with people was the best route. In the past, when I've had to deal with the customer service, it wasn't that great and it was a hassle. Each time I had to deal with someone, I dreaded it. This recent claim was the best I've ever had with American Home Shield. Our AC was blowing hot air. I did the claim online and the guy from Dobkins called me that same day and set up the appointment to come out for the first service visit within two days. Dobkins came promptly then came back a week later because they needed refrigerant for the AC unit. They fixed it, and I’m happy now. It would be nice if AHS covered more than $10 a gallon for the refrigerant though.

I had some issues with some wires crossing in my kids’ bedroom and my bedroom. I had to walk to my kids’ bedroom to turn on my ceiling fan. Sometimes, the light just wouldn't come on. And it was addressed. My kids’ bedroom didn’t need anything done. The tech just made sure the connection was still there. But for mine, something in the fan had burned out. Whatever the wiring was that connected the two, like the signal for whatever the panel was, was not connecting anymore. She gave me three options. Go to eBay and get the part, which means that it was a refurbished part, which means that it still may not work, or get a new ceiling fan, which would be the same model that was there.

AHS has been a good service to have. I had to utilize it and everything got done fine, so I'm pleased with that. It was very easy to submit the claim. I went on the phone and took care of it. I gave the information to AHS and they got back and let me know who my contractor would be. So the process went very, very smoothly. The contractor that they sent out for the AC did very well. They kept in good contact with me because they had to wait till they got the approval from AHS. We did have to wait a little while for the motor to come in, but they kept in contact with me and gave me an idea of about how long that would be, and then they were here when they said they would be. They were very thorough, professional and courteous.

I was traveling and when I came home, my AC was not working. I called American Home Shield and got someone out pretty quickly. They got working on it. It was about a week that I was out of air. But they had to get the part, and that's understandable. Once they got the part, everything worked out well. I did have to have a refrigerator replaced. I have been out of a refrigerator since a year and a half. I was also traveling but I still think that was too long, coming back and forth and getting a person to come in and look at it.

I put the request in for a plumber as I had water coming out of the bedroom doorway, my ceiling, wall and through the fire alarm. Because when you have that much water coming out, you naturally think that it's a plumber. I thought it was a possible broken pipe. When you fill out the claim online to pay for them to come to the house, it doesn't give you many options. So, I called them and I said, "I'm not sure if I filled out the right thing or not. But this is the issue. So you tell me who needs to come and fix it."

The online claim submission process is pretty good. But sometimes, I don't have access to it. That's why AHS still needs the phone for help, so I can call someone and assist me. So far, I'm satisfied with AHS. When I need help, I know where to call. I receive help right away. The professional contractors are on time when they come. They call and I'll know exactly when they'll come. It really helps.

The dishwasher was not emptying completely and there was water left in it. A company called me and said that a technician would be at my house at so and so time. They asked if I could be there and I said okay. The technician came and he looked at the dishwasher, and tried to empty it. He said that the machine was working and the problem was with the drainage system, which was clogged up. He said he only works with the machine. I called American Home Shield and I told them this was the report. They said they were waiting for their report to get into their system. Then, they can let me know what's going to be the next. Now, I'm waiting for their reply.

I made a claim for my Whirlpool washer and Frigidaire refrigerator. The person who did the ticket put in a claim for two tickets but when the techs came out, they only worked on the washer, not the refrigerator. Then, it took them another two weeks to come out to set up an appointment for the refrigerator. So I lost a full refrigerator of food and a lot of money. AHS told me that I could put in a claim for that but I didn't. Whoever on their end put the actual thing incorrectly and the ticket said, “Frigidaire washer.” So when the techs from Sears initially came out, they thought they were coming for a Frigidaire washer. Then later, when a tech came out for the refrigerator, he couldn’t fix the problem. He opened the refrigerator up and said that there was a line that he couldn't get to for whatever reason. He said it couldn't be fixed and we ended up purchasing another refrigerator because we have a full household.

I was having an issue with my dishwasher and I ended up calling American Home Shield and submitting the request online. It was great. I talked to some wonderful people and they helped me with my issues. It was taken care of. The tech was polite and adhered to all of the COVID guidelines. I will definitely use them again. Everything is working perfectly and I’ve had no issues at all since then. When things come up, the replacement for the dishwasher was more than what the actual premium is for a year for American Home Shield. So that within itself already paid for it.

The repair company couldn't figure out what was wrong with our unit, whether it's the compressor or the unit just needs to be replaced, which is what American Home Shield should have been doing. They don't want to replace it easily, so they patch it up until it falls apart and they have no choice but to replace it. Another thing is that their people overseas don’t know what’s going on and there's a language barrier as well. My recommendation is for American Home Shield to get a US-based customer service because there are so many mistakes that the people overseas made. They didn't even add a coverage that I had. I did it on my properties at the same time then I found out earlier today that it was only on one of them, so the rep had to make the adjustment.

I had a claim for a stove last summer and getting through American Home Shield was difficult. It was during COVID and I understood, but I was on the phone for three hours. Getting any follow-up was also impossible. They should get people to answer the phone. They should also not give the customer the run-around with trying to get a repairman. It was a very difficult repair because there was no motor available anywhere and they were trying to find one. It took me from the spring until late fall to get any answers on this particular motor for the downdraft for my stove range. But I've had claims with other appliances, and they've been phenomenal, especially in Florida. Sears is their main dealer there that helps with any appliances. Here in Hartford, they repaired the washing machine and it was excellent.

When I've talked to the guys on the phone, it seemed they were good. The problem with the dryer was resolved as well.

The AC was not cooling and there was a leak in the coil. I made a claim with AHS and I was very unhappy with my experience. They assigned us three different companies. The first company that they assigned us to, I had no issues and things went pretty smoothly with them. The guy came out, looked at my unit, and said that his company doesn't fix the kind of unit that I have. So, American Home Shield assigned it to another contractor. But I’ve called the second company that they assigned us to plenty of times and left a message, and they never returned the call. We spent five days on that and it was getting hot. So I called American Home Shield back and they said I had to wait for the appropriate time. First, they told me that the contractor had 24 hours to contact me. Then I called them back and they said it was 48 hours. And when we called again, they said it was 72 hours.

I love AHS. It is peace of mind knowing that if something happens, I've got back up. Recently, my dryer quit. It happened on a Sunday and I got on the internet and filed the claim. AHS sent me an email back with some information. The contractor called me and set up the appointment. The repairman showed up within 10 minutes of the window that they gave me, came in and fixed my dryer that day. He was very professional and quick. I also had one other repair for a drain in my shower and I was very satisfied with the repair.

My neighbor called me and stated that the AC unit was making a loud noise. She asked if my tenant contacted me in reference to it and I told her no. So, I contacted my tenant and asked if she was having problems with the AC. She noticed when she got home that the unit wasn't as cold as it normally was. I told her to contact American Home Shield and that she’s responsible for the $100 and that AHS would send somebody out to service it. The AC repair guy came out and he stated that it was an old unit and it was gonna be harder for the parts to get ordered. It may take longer and he recommended for a new unit. I told my tenant that I didn't care how long the parts take if they could fix it, and it was why I have the home warranty. The tech had the part and the AC is fine now.

I'm fixing to cancel American Home Shield. I've been calling them for over the last several weeks about my air conditioning unit. They've been contacting air conditioning companies right away, and they don't control the air conditioning companies when they come out here, and I know that because they're subcontractors. However, the last air conditioning guy they sent out here said I either need to replace a bunch of parts, which was gonna cost me $2,400 out of pocket, much less what $700 that American Home Shield's gonna pay or I need to replace the unit, and that's gonna cost me about $8,000.

The downstairs AC unit was not working and with the outside unit, the compressor wasn't coming on. The techs called and scheduled an appointment. They came two days later which is pretty good for Arizona because in the summertime, they're really busy. The tech was here 15 minutes. He knew the problem was the capacitor and he replaced it. He checked the Freon in the unit and said it was fine.

The gentleman who came for the recent claim was friendly and prompt in that time frame. However, with American Home Shield, some things are not covered and you would need to find out exactly what things are covered and what are not. I had to pay $1,800 for a furnace that was faulty.

I had a great experience when AA Electric came out. The switch was not working well and the tech replaced it with a new one. However, when I pay a deductible of 100, I was told that I could do one claim with three different things. One time, I had an issue with one of my faucets, and the guy that came said that I could combine three of them in one work order. But online, it doesn't give me that option.

We had a bathtub overflow which started leaking for the first time and then, we had a sink hose attachment that frayed and was ripping off. There was also a new drip in the basement sink by the U-pipe. T Mayes Plumbing was great but they're not totally done. They're coming back next week because they're replacing a hose piece in the sink piece. So, they were getting authorization. But they did a great job on the first visit. The repair guy, Robert, was good, very professional, friendly, walked me through everything and answered questions. He fixed a couple of things on the spot and then, he wrote up in the report the other things that they needed to order some parts for.

Initially, American Home Shield sent out an AC technician who came out within a couple of days so I was pleased with that. He looked at the problem and said that it wasn't an air conditioning issue but more so an electrical issue. Automatically, American Home Shield dispatched out an electrician within a couple of days which also I was very pleased with. Once the electrician came out, he was quickly able to diagnose the problem and kind of take care of it without too much hassle. I was very happy about that. The people that American Home Shield selected were great. The communication via text message was awesome and things were timely. I would encourage them to continue doing those things.

My air conditioning went out and the service guy came out twice. The first time, he said the issue was Freon, so he filled that up. Then the AC broke and it was not working after he left. But then he already knew it. He also said that the condenser was going to go out, and it did. But they had to go through these steps because they have to try to repair the unit. So, I lost all that Freon worth $580. Now he's saying it's going to take a month to get the parts. It was 112 degrees the week it went out and it's going to be 100-something this week, so it's not good. I have a small child here and this service didn't work out the way I expected. But it's probably within how AHS operates and I just didn't realize it. I also called my local air conditioning company and they said they could get those parts right away. So, I’m trying to decide what to do.

I put in a claim for our air conditioner that wasn't working all that well. The claims process was online so it was excellent and it was easy. The repair person found the problem and sorted it out really quickly. The air conditioner has been wonderful since then. With the weather the last couple of weeks, having a good air conditioner is really necessary. I am very impressed so far with American Home Shield. It's best to have them than not.

My last claim experience was professional and the contractors communicated really well. They were friendly and they did what they were supposed to do. But, an actual person should be able to answer the phone. American Home Shield's automated stuff sucks. I feel that could be improved. I tell people that AHS is affordable and most things are covered if something happens so I'd tell them I'd get it.

The service guy I had responded immediately and came to my house in less than 24 hours, which was awesome. That was probably the fastest I've seen any type of home warranty work. He was extremely professional and spent a decent amount of time here. He fixed both items then referred us to someone to fix the root cause of our dryer issue. I really appreciated that because then that person came within two days. My ultimate problem was fixed within three days. Overall, I was really pleased. I submitted the claim prior and it looked like one of American Home Shield's vendors kicked it back because they assumed our dryers and washer were stackable. That aside, American Home Shield's customer service is really good. I only sat on hold for a minute or two. I would definitely recommend this home warranty.

I was having to light my water heater's pilot light 10 times in three days. The tech explained and showed everything to me. He reset the system and said, “Hopefully, this will resolve it. If it doesn't, if it continues to go out, then we have to see about getting a replacement part. But it's very, very old. So chances are, if we can't get a replacement part, we have to replace the whole thing. But we don't want to do that.” He fixed it and I have not had to light a pilot light again since that. So, thank goodness. With AHS, they pick the people. If they totally rip me off, I'm out 100 bucks and they're out whatever. So, they use good contractors. I've used the warranty three times and I've been very happy with every contractor.

I got an email from American Home Shield telling me that Doctor Cool was going to come out and they gave me some phone numbers. Doctor Cool called me and gave me a timeframe. The techs came and did what they needed to do. The issue was that the unit wasn't heating. They inspected it and checked to see how much Freon it had. Right off the top, they told me that it didn't have anything. Then, they took temperatures.

A tech came for a claim I made and he was very knowledgeable, patient, and did good work. The appliance has been working better after the repair.

I’ve had problems in the past with parts having to be ordered. If I’m giving the model for the piece of equipment that I have on hand, the repair company should have some type of parts referenced to that same model when they come out. I understand that they gotta diagnose it, but once they do, the turnaround time between getting authorization and then getting the parts ordered to get it installed, sometimes takes a little long. However, it was different with my garbage disposal service request recently. It went good and the repairman was able to solve the issue the same day, which made a big difference. I would usually do the service that he performed myself, but having bad knees and back, I can't do those things anymore. The repairman was courteous and knowledgeable.

I like how the vendors that American Home Shield has, they're very good specialists. In the world now, when people just using stuff temporarily, throw away, buy the new one, it's easy for the guys to come and suggest getting the new one, and we don't even bother to fix. But I noticed that everybody that AHS refers come and really do a good job repairing. They’re very knowledgeable people so I appreciate it. Recently, the air conditioner was broken. American Home Shield tried to find the vendor, and it was the same one who served as before, so that was wonderful. They came the same day that they promised to come, which was Sunday. They said that the wire was burned and it had low refrigerant. But they were suggesting that because the unit is old, to see if I could throw money towards a new one. I told them it's still working. They fixed it and everything went well.

One time, a contractor came out for a garbage disposal. The guy that came out was awesome. Nice guy, did a great job, pretty efficient. This last Friday, our AC went out. There was no blowing at all. The contractor came out on Monday. They had to get a part. They came back later that day, and they put whatever the part is in, and then it started blowing again. All the work was done. It was done efficiently enough, so good enough for me. The only problem I've had is timeliness. And it sucked to not have AC for the whole weekend. But I understand that because I get the nature of the business and the beast right now. But I had a great job with American Home Shield. I would recommend it. Having a home warranty is no question. I don't understand why you wouldn't have one.

The AC contractor came in early because it was an emergency. They were very good. But I still have damage in my ceiling. I don't know whether anything is going to be covered under AHS or if I need to fix it myself. I also had claims before and the contractor was knowledgeable. They came and fixed whatever had to be done. They did good. Whatever AHS is able to do right now, I'm happy with them.

Every single vendor that's come out has all been great. Only one of them that we paid deductible for to come out and fix our stovetop didn't fix it and I still have the same problem. But I don't want to pay another deductible and I'm not sure how to get that rectified, but I haven't researched it yet. With my recent claim, Price Right Plumbing took care of the problem that I had. We love the service and we joke saying American Home Shield's gonna cancel us because we've had four claims that they've paid for. Overall, I would recommend them to any family member or friend.

When I put in my request, I was told I would be replied to within 24 hours, but I was not. It took over 48 hours. If I'm going to receive something that says, “Your technician will reply within 24 hours,” then that would be my expectation. So it was a little disconcerting with that. But it was fine because the claim wasn't urgent. The technician was professional. He did a good job. He took a look at the AC and told me what I was experiencing was normal. Since he was already out here, I asked him to go ahead and service the unit. So he checked the Freon and cleaned things. So the $100 was well-spent in that regard to at least have the peace of mind to know that it is operating properly and the potential for any future issues are slim. So overall, it was a good experience.

American Home Shield has good service. I got it so I wouldn't have to find an electrician or a plumber myself. I like being able to pick up the phone and American Home Shield just gets a person to come out according to my problem. They usually call pretty quickly and I don't have to do anything. The process is quick and easy. But there were times when I called and I was on the line forever trying to wait for a customer service person to come on the line. That aside, people should get American Home Shield. It's just peace of mind for me. When we had a clogged kitchen sink, the tech we had was really nice. He got right to work and he took care of the problem.

I filed the claim online and then I called in after because it was a plumbing issue, so I wanted to see how quick that was gonna go if it was technically counted as an emergency or not. But since it wasn't a major pipe leak, it wasn't done the same day, which wasn't a big deal. The plumber got it scheduled and came out. He knocked it out and got it done. American Home Shield has always been good. Had a few times I've had to call in so far, and it's always been taken care of.

With American Home Shield, I feel like I'm getting my money's worth when things break. I've been pretty happy with most of the people they've sent out. There were some who seemed angry from the get-go and were super unhelpful. They didn't really fix the issue. There was leakage happening under my toilet because I could smell it when I'd go in the bathroom. They put a new toilet in, but they did a really shoddy job of caulking and installing it. I can still smell the stuff. They put the cheapest toilet in possible. They covered up the problem. I'm just waiting until I remodel my bathroom to replace the toilet.

We weren't sure if there was a major fire concern or something because our lights were flickering and going off at random times. So, that was when we first called American Home Shield. As we had a conversation with a technician, we kind of figured out that some things maybe wired differently or some blank plates were put in. So, it wasn't crucial. It wasn't a fire hazard.

Our AC unit was leaking Freon. It was not cooling upstairs and that's the big thing. Because it was leaking, I could not get the whole upstairs to cool down in some of the rooms. ATR came out. They were the second ones to come out. The guy found the leaks. They had to send to AHS and he requested that they get the parts to repair the leak. It’s a coil and then a valve. I'm waiting for that now. But I have not heard anything back since he left the other day. On the unit, I had requested a second opinion on this air conditioner. It's not the first time I had to call on my air conditioning. I try not to use them if I don't have to. But it's just that the service reps that they have, only come out, in my case, to patch up the problem instead of repairing the problem.

I had my first claim with American Home Shield canceled. It was for my freezer. We just purchased the house, so we were kind of learning what goes on and doesn’t. But my freezer thawed out and started to work again. Recently, my toilet wouldn't flush. I worked with it and got it to flush, but it wouldn't stop running. I had the appointment scheduled for Friday. There was a death in my family, and I had to miss that appointment and cancel, and then reschedule another appointment for Monday.

The guy that came out reset my water heater. He said to just watch it and make sure it won't have another error message. If so, I needed to order a part.

My air conditioner was down. So, when I called American Home Shield, they sent the people out. They said that my air conditioner was so old that it didn't make sense to do the repair. They recommended that I do an upgrade program. I bought a new unit from them. I called American Home Shield, I paid, and they procured the equipment. The techs then came out and installed it. It was pretty smooth.

The dryer quit tumbling and it was addressed fine. It was taken care of quickly. This was my first claim with AHS and the experience was good.

It's easy to request something through the website. It shows you that they made an appointment and it tells you when the technician is on their way. When the AC was not coming on, a technician came here and did what he had to do. Our air filter needed to be changed, and there was a fuse that went out. He went into the attic to light the fuse back, and it came back on. He was efficient, figured out what was wrong, and fixed it. AHS is quick and reliable when it comes to getting somebody out to service a home. I made the request on Sunday and people were out here on Tuesday.

I submitted the claim online. It was simple and easy. I like how American Home Shield texts you. They text you when the person is coming, and they give you a little map that shows you when they're getting closer. When you call, it varies who you speak with. Soemtimes, they're very knowledgeable about the policies, and sometimes they're not. For the first two years, we bought the well pump extra because somebody told us that it covered our septic pump. But our septic pump broke, and guess what, it does not cover septic. It only covers well pumps. After I learned that, I canceled that part of it the next year. Recently, the AC unit was leaking water out of our drainage pipe and the pan was filling up. It was addressed quickly and correctly. The contractor came out, cleaned up the line and fixed it.

9 out of 10 times that I've put it in a service call, American Home Shield has been very responsive to my needs. I had one hiccup with them in the past where I had very specific instructions that I did not want to see one service company in my residence ever again. But then, they quickly dispatch someone out to take care of my service needs.

The air conditioning wasn't working. Filing the claim was fast and easy. I even made a follow-up phone call that I had an external circumstance that required them to expedite it, and they did. The contractor came out the very next weekday. They were very knowledgeable. They were able to do a same-day fix. This was the third time I've had to do my air conditioning in three years. The first time someone came for the air conditioning, the person didn't seem to get it right. Then the contractor have been making multiple return visits for it. The second time, it was irritating to be having what looked like the exact same problem again a year later, but it did turn out to be a different problem. But it also took the contractor multiple visits to correctly diagnose the problem.

When my HVAC system turned off, I tried to restart the breaker and nothing was working. I did a service request and the process was really easy. The tech came and checked the power of everything, then found out that there was an extra fuse in the system, so it had to get replaced. Everything was smooth and effortless.

The washer was tearing up the clothes and the dryer wasn’t drying. The repair guy fixed it and it’s perfectly okay now. The contractor set up the appointment and followed up on a timely manner. They were waiting for me to set up the appointment because they got the part and the process with them went very well. It was me who was delaying it because I couldn't schedule as soon as possible but the service was perfect. My husband was very satisfied. I don’t want anything else to go wrong with the appliances. But if so, I would request that same company. People should go forward with American Home Shield because it’s like any other insurance company. You pay for that service fee or your copay and then, they take care of you. This was my first time using them and it was a great experience. I have no complaints.

The last claim was the dishwasher and the contractor had to replace the brackets inside. They had fallen apart and released a bunch of steel ball bearings inside the dishwasher. The contractor had to pull out the old rack and put new brackets along the walls of the dishwasher. They had to come back because they had to order the part. They explained what was going on and did a great job.

We had an issue with the AC three years ago. The rooms were all 80, but the thermostat in the kitchen area was 76. We called to have it checked and we thought we needed Freon. The contractor came out and said that there was nothing wrong with it and that it was just having a hard time keeping up because it was so hot. We told them that it was hotter last year and it kept up so there's got to be something wrong. They insisted that nothing was wrong. We said that it may be the thermostat. They told us that if we wanted them to do that, it would be another $150, and they didn't come out for that. They just gave us a hard time and so they left. We bought a thermostat ourselves, put it in, and that was exactly what it was. I called AHS and told them not to send that contractor out again and they have not sent them back since.

The lights in our bathroom were off and would not come back on. The repair guy was great. He came out quickly and fixed the problem. American Home Shield saved us money so far. We also had an issue with our washer and it was fixed as well.

Every claim I've had with AHS has been a nightmare, dragged out to get things taken care of. My air conditioner had an issue that started two and a half months ago. It's still ain’t fixed yet. They deemed that they needed to replace the unit, which they've done. But they've ordered the unit twice and it's been the wrong unit every single time.

I had a drip in my condensation waterline and it was leaking. Ambient Air, the contractor, came out and found that there was a blockage. They got rid of it and everything has been working fine. They were professional, did the job and cleaned up their mess when they were done. They were full of information and left some options if we were interested in any of their further services. Here in Tucson where during the summer it's over 100 degrees every day, the repair made life much more comfortable. I’ve been with American Home Shield for 28 years and I'm usually very happy. People should give it a shot.

I submitted a claim through American Home Shield’s website. I checked boxes. Sometimes I could put notes in there and then, I hit submit. They took my money up front and the claim went through. Then, they told me, “You have a contractor assigned.” I got a text message with who they are. But I didn't get a phone call. The power was out in that one room, so I went ahead and tried calling the company after a couple of hours. They called me back the next morning and said they had an appointment between 10:00 and 10:30. I took it. The service provided by the tech was awesome. When the ceiling fan got hooked up, he said that the neutral was tied to the ground, which was causing the loop effect. The ceiling fan did not have to be replaced. It was still good to go once he did the wires and hooked it up correctly.

The tech was prompt, very courteous, and knowledgeable. You definitely need to have American Home Shield so everything would be covered.

The serviceman was nice when he came out for my AC. It's okay now. However, they could have served me in a more timely fashion. I put the claim in on Thursday evening and they didn't come out till Tuesday. So we had to go to a hotel and the lady got a little smart with me, saying, “Ma’am, this is our peak season." But the serviceman was perfect. AHS is okay, but it seemed like when I was using it a little bit more, the companies tend to always put me towards the end of their day. Even this time. I even asked the lady, “Are you delaying?” She said no.

I've had American Home Shield's for five years now, and I always tell people that I'm very pleased with them. I've also turned in a good review on the techs. I was super happy with them. When my air conditioner was not cooling, I submitted a request on the AHS website. I got an email and a text, then the tech came and told me what he did (it was a dual capacitor). He was great, and I would highly recommend him.

My air went out. The first person took a week to come, and he came out a day late than he was supposed to. He didn't really fix it. My air didn't work on a couple of days and American Home Shield had to call someone else out to fix it. The second person came out the next day and figured out what the problem was. The last repair before this one, I didn't have any problems. This person that they sent had been out before and he was very thorough. But just this last time, it was a nightmare. One other time that I had American Home Shield and my air went out, it took me three months to get it solved and they had to end up replacing the unit.

I had a plumbing claim with American Home Shield and that worked great. The tech was excellent. I also have a claim for the air conditioner which was filed on May 28. The air conditioner is not working on the bottom half of our house. A tech with Expert Air and Heating out of Lonoke came out and he ordered the parts. After that, he never called nor returned my call. I called American Home Shield four times and they never documented that I called. Every time I called, we had to start over. They would say they would have to call Expert Air and Heating and get them to tell us if they were coming out. They would call but the contractor would never answer. After the fourth call to American Home Shield, someone was able to get ahold of Expert Air and Heating.

The AC suddenly stopped working and we immediately got a hold of American Home Shield. It was very easy to reach out to them on a Sunday. The gentleman came on Monday morning. It was the time when he was supposed to come. It was a very easy work for him to figure out what was going on. He just went out and looked at the condenser. He checked where the wires were. He even showed me the pictures that some chipmunk scratched all the wires. He put the wires all in place and then changed the capacitor, and the AC started working. He was able to patch up things properly.

I was pleasantly surprised with how easy the website of AHS was to use. The experience with my recent claim was also super quick and easy. I filled out the form online. I did it on Sunday afternoon, and then I got a call Monday. The tech was out Monday and it was done. The tech that came out was fantastic. He was able to fix it while he was here.

When I spoke with an American Home Shield representative about setting up an appointment, she asked me what the problem was. I explained to her that there was a timer in the basement that controls the electrical systems of the house, and that the timer wasn't working. The timer has a clock in it that turns it on at a specified hour and turns it off at a specified hour. She said that it would be covered under the contract because the electrical system is within the house itself. It's in the basement. And she said that she would give a report to the electrical contractor, and he would set up an appointment to come and take a look.

I’ve gotten good service and responses from American Home Shield. I like it. When there was a noise in the washer and the other dryer wouldn't heat up, I talked to the tech on the phone. He did well and everything is working now.

I usually call American Home Shield and tell them what my issue is. They're right on it, it gets done. But this time has really been frustrating. I called and told them I had an oven, a stovetop, a dishwasher, and a microwave that needs to be taken care of. When they finally sent out someone, they only came for the oven. I called AHS back and they said they'll take care of that and get someone out. Well, I never heard back so I called again. They still said the same thing. I called again because they still weren't having someone come out. This third time I called, they said that the oven guy’s coming back because there was a part needed to order. I asked if he would take care of the other appliances and they assured me that he would be. When he showed up, he was only ordered to do the oven.

The shower handle broke off from the wall and it was covered by our home warranty. Last year, we also had techs come out for our air conditioner four times. We spent days and days without air conditioner, and it was hot. But every time, if there was a leak, they'd fix it. The air conditioner was old, so they do everything in their power to try to fix it. Even if it's broken, they'll just temporarily fix it. And then, it’ll just break again. Other than that, I would recommend AHS.

I am not a happy customer of American Home Shield, and I am considering canceling them next month. When I signed up for them, they said, “Hey, we're going to send you a brochure. It's going to discuss what's covered.” But overall, they're giving you this synopsis of all the things that’s covered such as the hot water tank, furnace, garage door, refrigerator, stove, washing machine and the dryer. So, you’re pretty much going in thinking, “Okay, I'm going to pay you this $100 deductible or service fee and everything is a go.” I understand some residual cost associated with it. But the whopping additional fees that I've had to experience with this company is nothing short of ridiculous.

The AC won't power up. The technician found the problem and got it squared away. American Home Shield finds the people that I need to come out and do the repair.

A fuse went out and the repair guy replaced it, and it’s fine. He gave me a window of time on the day I set it up for and he was here. I've stayed with American Home Shield ever since I bought the house. I’ve sold the house and I'll be moving on to another one. Hopefully, they do work in that area too. The company lives up to what they say. They've always had the people here and I've never had to worry about finding a contractor. They do that and it makes it easy.

I've had my refrigerator, washing machine, and garage fixed over the years that AHS covered me. I've seen people talk about timeliness of the service people coming out and anything between 24 and 48 hours is sufficient time. I had my water heater go out before and I had triplets. So that was kind of a unusual circumstance. But they did the best they could to give me service given that I had a little infant. So stuff like that matters especially when they can look at extenuating circumstances and try to put forth the effort.

We had four appliances that needed to work. I called AHS and I've spoken to several reps and they've all done a fine job. They notified me who the contractor was in our area and told me they were coming. Then the tech got ahold of us and set up an appointment. The washing machine wouldn't pump the water on and it wouldn't spin. The dryer wouldn't dry. The microwave wouldn't cook. The dishwasher had some issues with the seal. The tech came out to repair and look at all of them. He fixed them. He was a nice and professional guy. He communicated well when he came out. He got done what needed to be done.

Something was frozen in and water was coming through the inside of the fridge. The tech found something wasn't draining the water out and making it go down to the pan like it's supposed to. He fixed it and so far it's working.

The claims submission process is darn good. I submitted the service request online and I appreciate and love all of the notifications on our status. The people that they recommended, A-1 Plumbing, I have no complaints so far. They've done a good job. They gave us an estimate as to what time they were gonna be there and when they were on their way. For some reason, our the water heater would not ignite, so we had to get them out here to do whatever they needed. They told us according to the invoice, they had to replace the pilot assembly on the water heater to get it going so that we could have hot water. Overall, I would recommend American Home Shield. As long as I can continue to get this great service, it’s only best that somebody else can try to take advantage of it as well.

Everything was great with our most recent claim that Pappy's Heating & Air came out for. They explained everything to us and we are happy with that.

AHS has been nothing but great. I don't have a computer here because my dad doesn't want one here. So, my daughter has been doing most of the go-between, the contact, and signup. I checked my email on my phone. I said, “They didn't charge my account. The bill hasn't been paid. You've got to call them. Go on your computer and do something.” AHS charged my account. But whoever was doing it did it one penny short. So, it showed that I was delinquent. But they were able to get that resolved.

American Home Shield is very dependable. I've had them for over 15 years. Now my daughter and my son have them in their homes. We are very satisfied with American Home Shield and I would recommend them. Every time I call and let them know that I have a problem with something, they always are quick to send me a text to let me know that a repairman is going to notify me. They always give me the telephone number and the name of the business that's going to come to my house so I know it's not going to be just anybody coming.

The experience overall goes from extremely wonderful to extremely terrible. With American Home Shield, it's very hard to call and get an answer. The best way to get a contractor here is to file a claim online. But then, if there's an issue that is not regular, just clicking buttons and talking to someone is very difficult. I've waited several times for 50 minutes to talk to someone and the one that I was the most frustrated with was when the guy said they have no system and there was no way he could help me at the time. I had an air conditioning claim and we had issues because I needed to talk to a person. But once I was able to get through to someone, we managed to get that all fixed.

Usually, when I put in a claim, American Home Shield responds right away. The contractor for my refrigerator was excellent. They diagnosed it and they had the needed part within a couple of days. They came again and fixed it. I had a really good experience. The company they brought out for my AC recently was really good with their timing, customer service, and knowledge of what was wrong with the equipment. They were better than the last company last year that didn't know what they were doing. That company had to come out five times.