American Home Shield Reviews

We had a claim for electrical issues. We had to have some breaker panel work done and it was $2,400. But I guess American Home Shield didn't wanna pay that much. The only other issue is when we first signed up for their service, they covered septic work and wells, but they dropped that. And we didn't realize it until it was too late. If we switched companies, that would be the only reason. Other than that, we had a claim for a refrigerator that was still under warranty, and American Home Shield changed it out.

American Home Shield's response has been pretty good. We had one situation with a garage door where it took a while to get a decision on our garage door. We were just without a garage door for two weeks. But they ultimately got it taken care of. Also, the techs have all been very professional. I'm happy with the experience.

I was very happy with my garbage disposal claim experience with American Home Shield. Abdul with AH Appliances Repair was really on top of it and was really willing to go out of his way to kind of help understand what was going on. They had to order the replacement, and he was in touch with me the same day that it was available. Then we were able to coordinate. He even came out on a Saturday.

Submitting a claim with AHS was great. I was hoping to do it myself online, but I wasn't able to find all the options. So I called the representative and she was able to help me with that. I had a bit of a clog in the bath pipe. I thought it was a bit of a clogging situation in the faucet, like when you switch from the faucet to the showerhead. The third one was the toilet bowl was making noise. Every time you flushed, it stayed on and continued to make noise.

The tech who came out replaced my faucet in my kitchen that wasn't working. The kitchen sink sprayer was not working. It was broken off. And the tech said he had to replace the whole faucet because of a tubing. He told me what he did. He said that he couldn’t just replace it. So, he had to leave and get another faucet, come back, and replace it. Everything is working great now. The sprayer wasn't working and now that I have it back, it's so much easier to do dishes.

The AC was not blowing cool air and the contractor was able to fix it right away when they came. The claims process was very simple and easy. AHS got back to me really quickly because I made the appointment online. It was very convenient to be able to schedule online.

American Home Shield’s automated system sucks. You need to speak to a person sometimes. For instance, I came to realize that the electrical wiring in the house was freaking out because it's so old and brittle that even when you attempt to change your light switch, it falls apart. I tried to call American Home Shield back and asked if we could just let the technician do the whole thing because he came in. The wiring was working but it was so messed up. One of the outlets upstairs is connected to the wiring downstairs. If someone turns on the microwave and I'm doing something down, it would flip the switch. All that needed to be rewired.

Initially, I called American Home Shield for a plumber. It was Friday, and it was on the Fourth of July weekend, so it was hard to get ahold of people. The gal called me Saturday morning, and at that point it had been raining as well, so I thought, “Well, maybe it isn't the plumbing." The problem could be the roof and the HOA where I live was working on getting a roofer out, so I said, “Well, can you just postpone it, because the roofer is coming out.” She did that for me then I called her back sometime later and said, “Can you please just get them back out here to confirm.”

American Home Shield's billing department is horrible. We have had three claims in the year of our warranty we've had with them. One was like months ago and that's all water under the bridge but it was mishandled and not charged to my card. The next thing I filed a claim, they told me that I owe money. The outstanding deductible has to be paid before I can file another claim. I paid it by phone and they said it was fine and I can file a claim, which is for the range. I did that and they promptly emailed me and got an appointment scheduled. That was last week.

I called American Home Shield for my air conditioning unit that wasn't functioning. The contractor who came told me they were gonna fix it and everything's functioning fine now. American Home Shield was fabulous.

I called on the 16th for my central air and the part came on Tuesday. The guy who serviced us came out. He thought it would be within 48 hours that I would hear something. But the point that got me real bad was that nobody could give me a roundabout date on when it’s gonna be done. I couldn’t get a definite answer from anybody at first. Then I called and asked them when they were going to go do the work but they couldn't give me a date. A guy came out, looked and told me what he saw. He said I needed to exchange the unit.

If you call AHS for service, if they give you a person to fix your system and you don't stay on top of it, then it falls between the cracks. Other than that, the service went great and the guys are really nice. The tech did a great job with my air conditioner but I don't think what he did really fixed the issue. I don't feel that it is cooling. The tech said I should give it a chance to get all the moisture out of the room, and then see what happens. But right now, I'm still running my fan with the air conditioner.

Service Plus Repairs had to repair broken oven knobs and they were able to replace them within the timeframe specified.

Something in my washing machine wasn't working. It was plugged. A tech came a little earlier than the scheduled time. He was a nice old guy and he was helpful. He knew what he was doing and was well versed in fixing those things. He immediately went right to where the problem was and it didn’t take long. He unplugged things and cleaned everything out. He got the washing machine up and running again. We’ve been using the washing machine ever since. It was a good experience.

I like that American Home Shield has a nice one-time fee for almost anything and it's simple how they take care of finding the contractor to come out. When our dishwasher wasn't draining correctly, the repair company came out quickly. My time was supposed to be between 9:00 and11:00, and they got there at 9:00. They were nice too about it all. They fixed it, and it's working fine right now. However, they also suggested that our dishwasher is going out, and we should look into getting a new one soon.

AHS is a great service. The air conditioner wasn't cooling and it was making a noise. The repair helped very much.

My dishwasher stopped working so I put in a request for service. The original company was Sears and the appointment was from 12:00 to 4:00 last Friday. At 2 o'clock, they sent me an automated text saying they changed my appointment to August 11th. American Home Shield eliminated that vendor and gave me HBC. Their tech came out on Monday and was super professional. He had a mask on and he put booties over his shoes when he came into my house. He also answered all my questions. He checked the control panel of the dishwasher, looked up the part number, and put the information to American Home Shield. He said that when they get the part, he would be back out to finish the service.

The dryer was squeaking. You can tell the bearings and the rollers were bad. I went online and put a claim in to American Home Shield. I put my account number in and the issue I was having. They dispatched the person to me, and they did good. I tell everybody about AHS. It paid for itself over the years. They did fine with everything they’ve done for us. I had a refrigerator go bad. The process was a week or two until I got a replacement but they got me a brand-new fridge. They tried to fix it first, but they couldn't. I was very happy both times. Even though it took a week, it's still pretty good service.

The water pressure was too high and messing up the pipe so we did get it replaced. American Home Shield got somebody out pretty fast and paid a portion of it. We had to pay the difference, which was fine. Unfortunately, afterwards, when there's air in the pipes, it makes loud noises. We knew that was gonna happen for a few days. It went away, but it came back. We called American Home Shield back but unfortunately, they didn't cover that, so that was gonna have to come out of our own pocket. I was complaining 'cause I felt like it was all connected. We didn't have that noise until the regulator was changed. I think there was something that happened when they changed the regulator.

American Home Shield sent the air people who cleared the condenser that was clogged. Doing the claim was easy. Paying upfront was much easier. I've only had one issue with one of American Home Shield's vendors, and I got my money back. Other than that, overall, I haven't had any issues.

A tech came out and saw that the well pump was shot. He’s supposed to be giving me a quote on what needs to be done and when I called him again on Thursday, he said he’d get it to me. But I still haven’t received it. Other than that, the claims process has been good.

The contractor didn't charge me for anything that I didn't need. It was just the clean up and some tune-up for the AC. They were super professional. It was a quick service. The AC is working fine now. American Home Shield gives you the peace of mind that if anything breaks in your house, it’s gonna be solved. I don't need to find anyone to come. They find somebody, so that's good.

Plumbing Expresso was very good. It was the second time I've worked with them. They speak Spanish and my tenants speak Spanish, so that was very helpful. Also, they were very quick to contact me as soon as American Home Shield finds the dispatch to them. Then, I gave them the tenant’s contact information and they were very quick to contact the tenant. They accommodated the tenant’s schedule to get there and I appreciate all that. They called me as soon as they left my unit to give me a report about what was the problem and showed the tenants how to use the item properly.

The air conditioning wasn't working. The contractor came out and everything was frozen solid. They fixed what they could, but they couldn't check for the Freon levels and stuff like that until it had thawed out, so they had to come back. We tried to submit again for the second issue and it would take a long time so we cancelled it. They called an agent directly and had them set it up. They came back out and fixed it. They solved it as fast as they could possibly resolve it and did a great job. They also gave us information on how to prevent it in the future. We would like to get them to come out every time. If people are looking for somebody for the services that home warranties provide, they should go for American Home Shield.

When the electric garage opener wasn’t working, the technician diagnosed it right away. When he found out what it was, he fixed it right away. It took him about 10 minutes. I had other repairs too and American Home Shield has been great so far. I can just get online and put my claim in. Then they get back with me as soon as possible, mostly before that day if I do it in the morning, or the next day in the afternoon. It’s been quick and efficient. I'm very satisfied.

I've had American Home Shield for years, and it's been great. It's saved my bacon many times. I've had things break and it would have cost a lot of money to fix. American Home Shield was there for me, and filing a claim is pretty easy. The only problem I have is sometimes, if I do need to speak to a representative, there's a little bit of a language barrier. They're not native English speakers, so that can be a bit of a challenge. Also, when I do put something online, the system only lets me select one thing. If I have an air conditioning issue and also had an issue with the duct work, I wouldn't be able to pick multiple things that were wrong. I can only pick one thing. So, the ability to choose multiple items for one claim would be helpful.

AHS is good and the coverage is okay. However, it took us five weeks to get an air conditioner. Freedom Heating and Air was good, too. They just said they couldn't get it. They had to put a new outside unit. Holder's, on the other hand, won’t ever call me back. They didn't do anything they're supposed to do. But I don't think AHS is using them anymore.

I don't like calling my claims in. You have to do it automatically on the internet. Otherwise, a lot of times you wait on the phone for 40 minutes, and then the person types it in. So when you type it in yourself, you get better results. And then, normally, American Home Shield sends me a text. And then I get online, find out where they are and call that company. I call them as many times as I have to. Some of them, you have to call a lot of times to set up an appointment for them to come out. But they never call me. Because the bottom line is, I don't wait because if I do, it would be two or three days before they call me. I'm not gonna wait because my microwave is broken. They might not call me back for a week. So, I call them until I finally speak to somebody.

The AC was blowing hot air and the tech that came out was excellent.

30% of our house was without power. A tech from DNZ diagnosed it and figure out what the problem was. He said something with the line wasn't connecting right. My wife went online and filled out a request for service form. The company said they were going to be here at a certain time and they showed up. The tech was very thorough but he didn't end up finishing. He said he couldn't find a neutral and there had to be a piece that was rewired to something. He said he would call us but I didn't hear anything.

Zen Appliance came out for the washer, microwave, and stove. The washer was leaking but the tech found that it was not a leak. The leak was in another place. But that was already fixed. It was something additional here. With the microwave, wherever you entered information was not working. And then, the stove was not turning on. What was wrong with that was the heating element.

The only thing that I didn't like with a recent AC claim was the fact that I waited a few days too late to call. The contractor, Southern Comfort, had just come out for the same condition and after 30 days, it broke again. But because I missed that 30-day mark, I had to pay another fee again. Other than that, AHs is on top of things and they send a contractor right out as soon as I call or make a request. I love that about them.

We noticed that the air conditioning unit wasn't cooling through the hotter parts of the day, so we wanted to have it inspected. The technician came to our house and inspected the units and gave us a diagnosis that although the unit was working correctly, it was a dated unit and it needed to be replaced. He was just not able to do that based on age, so at that time, no repairs were made.

It's been easy to submit the claim to AHS. It's relatively pain free. I'm satisfied with AHS. But I wish that when submitting a claim, I could pick the contractor based off of reviews, even if they only gave me two or three options. But everything was smooth in terms of getting my request in and getting a contractor assigned. I was a little bit surprised how casual the plumbing service was, specifically because they asked me how I wanted to receive my paperwork after service. I said I would like for them to email it to me and the contractor said, “Okay, no problem.” They sent me a picture via text message of the paperwork, but then they never emailed me the formal paperwork. I've followed up with them a couple of times and I told them that I need it for expensing purposes. So on the AHS side, it’s been a good experience, but from the perspective of the actual contractor itself, they lacked a little bit of follow up and professionalism.

I called American Home Shield out for a routine maintenance check on the AC unit. Our hottest month is around the corner and I wanted to make sure everything was running good. I don't want that thing dying out on middle of summer. The tech was very professional and explained everything to me. He said, “Man, you’re one of the rare customers who call just for a maintenance check.” He checked the Freon and the coils, and everything's in top shape. He said the outside unit was fairly clean, but he went ahead and cleaned it out a little and went on his way. Two weeks prior to this one, my dryer wasn’t heating and that claim was good also. The repairman explained what was wrong with it and got it back running again. Overall, having American Home Shield saves me a lot of money, and I want to see if I can upgrade to the platinum.

American Home Shield helped me out each time I needed them. I did a claim recently on our oven on the range. It wouldn't light. AHS responded right away. I've had other repairs done through AHS. They've replaced my washer when it couldn't be fixed at their cost. So, it was pretty nice that I didn't have to go out and buy a whole new one.

American Home Shield is awful. We bought two brand new units and when our AC didn't have enough refrigerant, I tried to get the same company that installed them to come back out to put more refrigerant in. Because our units were only 30 days old, they were still under warranty, but AHS would not allow that company to come back out. The rep said that company was on hold and she couldn't explain to me what hold meant. A different company had to come out and put more refrigerant in our AC, which costs money. If the other company came out, I wouldn't have had to pay anything.

A lot of stuff is covered with American Home Shield which is very nice. It's really convenient that I only have to pay the fee for either appliance or system and not for every single thing that I need them to fix. Also, they get back to me really quickly. My experience with my claim has been very smooth so far. The video diagnostic thing was awesome. It took two minutes and it was easy to use. It saved the trip for sure. My part came in yesterday so it has not been installed yet. The techs are coming next week to actually put it in. But just to talk to everybody in setting everything up was very easy. AHS is easy to use and I would definitely recommend it to anybody.

I've had two claims with American Home Shield recently. One was a dishwasher where the drainpipe was not draining so there was water at the bottom of the dishwasher after it ran. A contractor came out and addressed. About a week later, they came out and installed the new drain pump. The second claim was for a sink in my upstairs bathroom that was not draining. They came out with whatever tool that is to dig down into my pipe and remove whatever nonsense was in my pipes. That took about an hour. Both of them were done on time and I was very satisfied.

My AC was leaking and there was a flood right by my back door. The fee came out before the guy even got there. He said the AC was normal so he didn't do anything. AHS is good in case something needs to be fixed. But as of now, nothing has happened.

The Dawson Service tech who came out for the AC was pretty cool. Also, I was happy that this time, I got a local person. I like working with local people. The last time I had a claim, I had someone from Columbus and it took a while for him to get out.

American Home Shield was very efficient. They kept me informed on when the contractor for my ice maker would be there. When Coastal Appliance came, the service tech was very knowledgeable and quick to diagnose the problem. He said we'd have to order some parts and then they'd come back. He told me when the parts would probably be in. The parts came in three days and they came back right away. Two guys fixed the ice maker and they tested it.

American Home Shield called me and said that there was a special for when you move into a new home. They would send a locksmith out to change out or to rekey six key doors, and I said okay. The techs were very professional and they took care of everything. AHS was easy to use and there were no issues. Everything was set up and it ran smoothly.

I spoke with a representative and they sent me a claim through email. I got a text saying that it had been assigned. It also said I could reach out to Prime Plumbing Services and I contacted them. The repairman who came was on time. Something had broken in the tank of the toilet and he fixed it. I would recommend AHS.

ASAP Plumbing was excellent. They came out for the seating for an antique cold water valve. It had been fixed years back. So, it started leaking again. The man was able to show up to diagnose the problem and to repair it without needing to leave to go get parts even though this was an antique fixture. He knew the type of fixture it was, even though it was unlabeled and unbranded, and was able to fix it within a short period of time.

It's been so blooming hot here, and we've been running in three digits for a long time. I had my thermostat set on 80 and the temperature had gone down to 79, and my AC wouldn't shut off. I called American Home Shield for someone to come out and see what was wrong with it. It used to be that I could set up an appointment online, but I couldn't this time. I had to call and everything was automated. There was no live person. I tried to do a chat online and that didn't work.

American Home Shield’s a horrible company. It took them two and a half months to get me a dishwasher. They kept putting it off. I had a really nice dishwasher but they couldn't fix it. It was the top-of-the-line Maytag. They tried to give me a bottom-of-the-line Amana to replace it with after they waited six weeks trying to fix this dishwasher. I fought with them for another several weeks trying to get a half decent dishwasher.

The compressor fan on my refrigerator had stopped working. The refrigerator was still functioning fine. However, the compressor was overheating because there was no fan cooling it. So, there was no warm air coming out of the front of the refrigerator, which should be typical. The side of the refrigerator was heating up, so the machine was working harder than it had to. I called American Home Shield and I got to an agent first. My experience was focused, professional and it was done well.

I had a leak and AHS brought out a plumber. But the plumber didn't go through the crawlspace and he put two holes in the wall, one at the base of the floor just above the floorboard, and one behind the shower stall right about where that on/off spigot is. Then, he didn't fix the issue and ended up going back up to the top of the crawlspace to replace the waterline. But he didn't go far enough and the actual leak was farther down that line. So, he had to come back out another day and put another hole on top of the wall right where it meets the ceiling. So, while the plumber was not horrible, he needs to put more attention to detail as far as the leak.

American Home Shield did great. It was awesome and they fixed our problem completely. At first, I didn't realize I was gonna turn in two claims. As I was turning in the claim, my wife was trying to tell me about the stove and I did not say anything. So, I had to call back later about it. But it was perfectly fine and AHS took care of both claims easily. The guy was courteous and knowledgeable and I would recommend using him again. AHS fulfilled everything that I expected. I’ve been with them for just two months now and it was great getting that thing started and then having that issue pop up. It was a good experience.

I've used the warranty twice for minor repairs, and the people that American Home Shield contracts the work out to have been great. I would not be able to find that as a person.

The technician came out 'cause the air wasn't coming on, and come to find out, I needed batteries in my thermostat. He put batteries in my thermostat, and then he went around and whatever he did helped it up, and then it came on, and it worked for a while. Then, he left. I called back because it went back out, and then they came back a couple of days later. They told me that it was a grounded compressor. They did that. Then, they were saying that they couldn't get it to work properly and that was it. They said they will call me today to get it fixed. But no one, not Myers nor AHS has reached out to me, to tell me how or when they're gonna resolve this. But submitting the claim with AHS was pretty easy. However, I didn't know that I can expedite it. It didn't give me that option online. I tried to call and talk to the rep, I could expedite it live. So, now, I know not to submit another claim online if I need to expedite it.

Every time I’ve had a problem, American Home Shield has responded. I have two rental properties that I use it for. I shopped around when it was time to renew but American Home Shield seems to be the most cost-effective when it comes to when you shop à la carte or even in their packages. The other companies offer you free time where they're not very clear on what they're covering but American Home Shield is. The only thing is I am able to give the contractor the information on the problem when I contact them but I would rather have a spot on American Home Shield's website that I can fill in myself. Instead, when you submit a claim, they give you a drop-down and you'd have to choose one of the problems.

I'm very happy with AHS. I got ahold of them. I told them what the problem was. It took a little bit to get through. But, it's no big deal. I expect that especially with today, with everything backed up as the way it is. They set it up with Sears. At first, It was gonna be a little longer than what I wanted. They got me another date, which was a day before, but they did their end of it. The representative I talked to seemed like he cared and wanted to get ahold of the problem and get it solved for me. The techs came in, diagnosed it, got in, got out and the dryer works. They were on time like they said it was gonna be. It was fantastic. We've been in this house for 23 years. I brought AHS here from St. Louis. My wife was in real estate up there in the '80s and early '90s, and we picked it up on a house that we had up there in the '80s in St. Louis. I've been very pleased with American Home Shield. I have recommended it.

I have been with American Home Shield for a long time. The benefit is that you really don't have to pay for the repairs. You just pay your deductible and if the claim is covered, they repair it or replace it. I do claims over the phone or the computer. The phone one is faster and that is the best for me. I used the home warranty for my garage door and my garbage disposal. They didn't do so well with the dryer. We bought this house and the dryer went out. I was told they could not pay for that kind of dryer. I replace my appliances but I'm not going to see a benefit if anything should happen to the dryer washer that I have now because they're brand new and they're not cheap either. Other than that, American Home Shield's service is great. I'm going to call them and have them send a repairman back out to take a look at my air conditioner again because it's still making noise.

I was very, very happy with Douglas Mechanical. They've provided us all the information we needed to make an informed decision, and they walked us through every step of the process. The whole HVAC system needed to be replaced. It was a major investment in our house. I was very happy with the work. The workmen cleaned up after themselves. They were always considerate about my time. They came out to do a follow-up and they were able to show me pictures and explain that everything was working well. As far as Home Shield is concerned, they did exactly what they needed to do. They put us in contact with the professionals.

The house wasn’t cooling and it was super hot. The company came out the same day, put some Freon in it, cleaned it, and did a good job. The house has been cooler since.

My recent claim with AHS has been addressed fairly well, for the most part. The only bad thing is, I've been with no AC for nine days now. I'm in Texas in the middle of July. I know it's not their fault. I'm almost 50 years old. I take care of my grandma who's on oxygen 24/7. So it's been rough. My issue is I didn't have hot water and I didn't have AC. My house is all electric and my dryer would turn on, but it wouldn't heat up.

My washing machine had flooded and prior to that, the pressure coming out of my hot water boiler was very high. When I was taking a shower, the pipe was rattling. Submitting the claim to American Home Shield was hell because I went back and forth. Every time I call, I have to start from square one. But the last time I called, I met a young guy who was very helpful to me because I was about to cancel my contract. A tech came out, something happened and they never gave me a feedback. I waited and waited and I called American Home Shield. They said the contractor said that my copay was supposed to be 300 or 600.

So far, I’ve been very happy with American Home Shield. Recently, the AC unit wasn't working. The first time a contractor came out, they replaced a device in the fan. They had to come back a week later and the transformer in the compressor was dead. There was a bad switch, they replaced it, and we haven't had a problem since.

I was with American Home Shield for six years, then I left because I bought a new home. I rejoined with them because the level of service I originally received was so good. Recently, I had an issue with my breakers where they were tripping off. Elite Electric came out and got that fixed for me. On the other hand, I was a bit disappointed with Air Design, the guys that came out for my air conditioning unit. They told me that they did not have the right equipment for the job, but before they came, I explained the situation to them. I still have an open job. Other than that, American Home Shield always goes over and beyond and it's always been a great experience. I'm satisfied with the level of service.

Being able to put the work order in online was convenient and then I got a call back early morning the next day. Customer service with the contracted company, Centurion, was excellent. The rep was very kind and respectful. She got things kind of switched over when I told her as well that my husband has passed away. Then they were able to get somebody out. The window time I was given was between 12:00 and 2:00. By 1:00, the serviceman was out here. He was very patient with all the questions. Any questions I had, he answered them patiently and thoroughly. He got everything up and working for me. It was an A-plus experience all around.

Both times that the tech came out, he was very prompt. He arrived when he said he would, he ordered whatever needed to be ordered, and installed at the second visit. The AC seems to be working well now. American Home Shield is helpful to have because you're sure that when there's a problem, it's going to be tended to. But when it's something really critical, like an air conditioner being out, and time is of the essence, it seems to take much longer than if you were on your own hiring a repairman.

I have an issue with a refrigerator right now. The demand and the supply are lagging because of COVID. One of the problems is why are we paying a warranty if it's taking just as long to get the job done. American Home Shield has a 24-hour call then it takes 10 days. I have a family of five kids and they don't have a refrigerator. The whole purpose of paying insurance is so I don't have to pay property management because I have the home warranty. American Home Shield needs to provide rentals until they get the parts because of the shortage that's going on because of the COVID. We're not getting the service that we need.

On the website American Home Shield, it would be nice to have a place to put comments so that you can give comments to the repair person better in some way, shape, or form. Other than that, I've had better experience with the claims process now than I had in the past. Recently, the air conditioning went out. The outside units went out over the weekend, and the contractor came and they did a wonderful job. They replaced a fan in the outside unit, and they charged it.

My garbage disposal went out. In the past, I usually would have had it taken out, bought another one, and put it in. This time, I made a claim with American Home Shield and this was my first one. I had to call a couple of times because I didn't really know the procedure until I talked to somebody. They walked me through the process. A gentleman came and did something on underneath with the bolts. He kept working and working like it was jammed. The garbage disposal finally worked and it's working great. American Home Shield saved me some money.

We discovered a leak on Sunday morning. We saw that there was some water dripping on to our first floor ceiling. We called American Home Shield as soon as we saw the leak. They sent someone out that day, and he could not figure out where the leak was coming from. He cut into the drywall and removed some insulation. Everything was wet there, so he couldn't initially tell where the leak was coming from. So, he said to give them a call back and they'd come out and fix it once we saw where water was coming from. We put a new request later that day when we saw where it was coming from. I ended up calling in the morning, trying to get them to come out. They said they couldn't be here until Friday.

American Mechanical was prompt and they communicated very well. They were very knowledgeable. So they were good. I'm happy I went with them for my recent claim. Overall, American Home Shield is a really awesome company. But their reps being stationed out of the country is difficult sometimes. There's a language barrier and with high stress situations, it can be frustrating. But they're always nice. I had people that are from out of the country that tried very hard to help and assist. I'm definitely thankful and appreciative to having the services. But they don't need to go up anymore on their prices. My renewal is not even supposed to take place until September but I already got my new contract that has increased.

The tech came and did a good job. I was going to call back because my stopper didn't function properly. Everything was well with that. He didn't find any issues. My neighbor in the condo downstairs was saying that my heater was causing problems with hers and so that worked out. American Home Shield is a wonderful program and I have recommended it to three people.

American Home Shield’s claims process has been good and they've been fast in getting us taken care of. The fan was running on the AC unit but we weren’t getting any air because of the memory board. One of the relays wasn't letting it open up. The tech was great and knew what he was doing. He was very professional and polite. Since the repair, the AC unit has been working better than it has worked in a while.

We had a plumbing issue where All Clear Services came out. They were wonderful once I got them. It was a tricky time in Connecticut because there had been a storm. A lot of people needed help that was more important than mine. Mine wasn't an emergency. So it took about two weeks till they came out. But it wasn't their fault. It took five days for me to get assigned a contractor and then they came their first opening. They replaced the water heater. It's working great. We have very hot water now. It's wonderful. We've had nothing but great results with some unexpected repairs that had been needed. It's been a great experience overall with AHS.

American Home Shield's process of getting a company out here has been streamlined and it is nice to not have to deal with that. Additionally, they've included the ability to do a remote triage for some things. That would be a lot easier most of the time than trying to schedule with the contractor between three to four-hour windows, which doesn't really work well with a family of seven. Unfortunately, my particular microwave didn't qualify for that remote triage.

The AC was turning on but it was blowing hot air and the contractor made me an on-call. Th tech was here the same day and he did a great job. I’ve recommended American Home Shield. The majority of what we've had have been good companies. I can think of one that wasn't particularly good or knowledgeable but besides that, they've all been well vetted.

We've been happy with American Home Shield so far. They respond quickly. Recently, the timer switch on the unit had worn out. The first time the contractor came, they had to order parts. Then they came back the week later and fixed it. We were very pleased.

The Service Mechanical of Tidewater people who came out for my water heater and AC got here when they told me they were coming. They were here on time and they immediately fixed the problem. Both times I've used American Home Shield, there was no hassle. I have had really good experiences so far. I have referred my best friend to American Home Shield and she signed up with them. I'm still waiting on the gift card.

The contractor addressed the AC issue very, very well. They were very professional and timely. The AC was not cooling at all due to a blower fan that was not running, so everything iced up. They knew what they were doing right away and had it fixed.

Oasis Heating & Air Conditioning of Oklahoma came out overnight after I submitted an AC claim online. The unit is working just fine now. I'm satisfied with AHS so far.

The techs were diligent on their schedule and they tried to minimize work that could have been avoided. They tried to focus on just the work areas at hand and they tried to avoid really making a mess of things. The communication between myself and American Home Shield was good as well. At first, they tried to do things through their automated system and I deterred from trying to do it that way. I wanted to speak with an actual person and eventually I did speak with a person and told him my concern. They were good with getting me set up with a contractor, allowing me to set up an appointment with them and moving forward until the job was completed.

We've been very pleased with both times we've used American Home Shield. We don't have to pay full price for anything. We had an air conditioner issue before and had somebody else come and fix it incorrectly. We have forgotten that we have the actual warranty. They came and fixed the problem right away. No problems since. We recently had an issue with the heater for our pool. The tech came and diagnosed the problem. Then within two days, he was back with the part, replaced it, and it worked great.

For my recent claim with AHS, the oven wasn’t heating. The techs needed to replace the heating element. It was fine. They repaired it and it's working great now. I've had issues with the company that American Home Shield has recommended though. They didn't call me. They crossed two of the numbers on my phone number. So they couldn't get ahold of me, which made no sense because I’ve seen the claim go through. But that's what the guy stated. I had to call him a week later and get it all set up. He apologized and he sent somebody out right away.

My coverage through AHS is excellent. The technician who came for the air conditioning unit that was cutting on and off was wonderful. He came the next day and did it right then. He was very knowledgeable and very efficient.

AHS saves me money. I put in a work order and a contractor showed up the next day and fixed the AC issue which was a fan motor that was worn out.

The convenience with AHS is great and I like not having to find my own provider. Total Air Care came out recently and there was a part that the tech had to wait for but the unit was completely fixed the very next day.

The toilet was leaking and I called American Home Shield, and they took care of it. The contractor’s service was very good as well as the experience with AHS.

I've been satisfied with the American Home Shield so far. I did my homework to find out who was the best to get, and they were highly recommended. That's why I went with them. After the pump was installed, it blew apart. We were fine with the tech, but I didn’t like that I had to wait for a week for him to get back here. I guess they've got so many claims, they can't keep up. I couldn’t use the pool. Plus, you have to put chemicals in it, and it has to be stirred up in order for it to be right. Other than that, the techs were very professional and they have very fine etiquette.

The contractors have been okay for the most part. But one of them dragged their feet forever to submit the claim with me and American Home shield calling them multiple times. There was a point where I was thinking, "This is just pointless. Let me just cancel this and move on and figure something else out." But eventually, it did get resolved. I wound up hiring somebody else to do the job. And I still have to submit that claim to American Home Shield to get reimbursed.

My toilet wouldn't stop running and I couldn't figure out how to do it. And then I turned on and off the water, and then the water wouldn't shut off from the house. So there were two things wrong with it. I was able to get it to stop, but when you flush the toilet and it would fill back up, it wouldn't stop. You would have to mess with the ball mechanism that slides up and down to float to make it stop. And then when I shut off the water to the house, it wouldn't shut all the way off. Finally, I just got it to stop by messing with the flow. I submitted the claim online, and American Home Shield assigned a contractor who then contacted me, came out and fixed my problem. AHS previously sent out some shady people. That was by far the best company that I've dealt with so far.

Our AC leaked and the A coil was bad, so the AC company had to replace the A coil and then recharge the system. They offered to do it on Wednesday, but for us, it was better to wait and we wound up having it done Friday. They got the job done, and American Home Shield paid their part of the A coil replacement in the air conditioner. Unfortunately, I had to pay 1,000 bucks for the Freon.

All the lights on one side of the home and the outlets on the other side were not working. So, the tech did get them all working. However, the washroom lights and the bedroom lights are still doing the same thing. It takes five minutes, once you turn the light switch up, for them to come on. He said he's going to look into it, and that was the last thing he told me. He didn't say that he was coming back or what the next plan was. Other than that, once something is not working or broken, I like the speediness of getting it repaired or fixed through American Home Shield.

I had a little bit of a problem with my recent claim with AHS. I didn't know this until I talked to someone before they came out. He said that the whole garage door opener needs replacement because of child safety issues. He said it's not even legal the way it is. It’s not to code. The tech said, “They only told me if I could fix it." I said, “I had somebody else that had come to visit, and he said that that's not to code." I questioned him about it. The tech said, “Let me see if I can get it through.” But I never heard anything else. I'm dissatisfied that they would not bring it up to code, because I remember specifically discussing code items with them when I was looking into purchasing it. But the service gentleman was thorough, courteous and extremely nice. AHS, I don't know.

American Home Shield and the plumbing company did great with the garbage disposal. They were fabulous. I'm very happy. The plumbing company had to come back and resolve the issue. They were great both times they came out. American Home Shield gets things done and saves me money on expensive repairs.

I called American Home Shield to submit a claim and then I received a text and an email stating when my appointment was. I went on Better Business Bureau and I read some feedback from Austin Heating and Air. I was really concerned because I had seen negative feedback regarding the company. But I was so pleasantly amazed and surprised with the technician. The window of time was 4:00 to 8:00 and the technician was here at 4:47. Our technician's name was Steve and he was awesome. When he got here, he got right to work. He was very prompt and right on time. He recognized the problem right away. He fixed it within a short period of time. His professionalism and skill level were top-notch. We really appreciated him. This is the first time we have used American Home Shield and we were quite pleased.

The air conditioner stopped working, which was the second time in 20 days. When I called to set up an AC appointment, I was told by the AC people, who I'm not pleased with at all, that I was going to have to have an electrician come out there as well as them. Diamond Electric then came out. I was completely happy with them. They did everything the right way, fast, efficient, no problems whatsoever with them.

The service provided by the contractor was excellent. They were nice, very professional and quick. It took them less than 20 minutes. Whenever I would flip the switch up, my light wouldn't come on and they fixed that. The lighting is so much better in my kitchen. Then, they fixed a ceiling fan for me. It was hot and I turned the ceiling fan on in the dining room. Black smoke came out and it stopped working. So, they replaced that. American Home Shield is the best and I would recommend them.

The latest time we requested service with American Home Shield was pretty quick, but there was one that is still pending from a year ago. It was terrible. I put a complaint regarding that. The claim was regarding the washing machine in which American Home Shield sent about four contractors. I don't know what was the issue with these contractors because they were saying that they couldn't fix it. Then they were saying that they are going to replace it. They took maybe a month, and they didn't want to replace it. So I put a complaint, and then they agreed to replace entirely. That request was put in May. Then I got the resolution in July. They agreed to reimburse. The maximum would be between 900 and 1,000. So now, I need to get a washing machine and go through the process of reimbursement.

My refrigerator stopped working but our freezer was still working so I knew there was something wrong with the fan. The contractor couldn't get on it. They said they couldn't set up an appointment till the following Thursday ‘cause they were slammed. But when the technician showed up, he fixed it and off he went. He did a nice job.

We did a service request for our washer and everything was good. Techs came out after a couple of days. The machine had a bad bearing so they replaced the transmission.

Other than the internet stuff, not being able to log on and request service that way, everything went fine. This is the second time I've had to call. Because the first time I tried to get service, I would log on to file my claim but I couldn't enter in a new service. So both times, I've had to call. The first time, the contractor had to call in and make sure that American Home Shield would cover it. And they did. So they came back a week later. Because it was a Friday that they came out, so they had to wait until the following Monday or Tuesday. And that was fine. And then the next one, they came out and it wasn't that bad, so they fixed it right away. I like that I got everything covered. And it was taken care of within a few days.

Our AC was making a terrible noise and not functioning properly. I called it up and had a good response. We received a call from Valley Air talking about the scheduling and they told us a tech would be coming out. Their tech analyzed the problem. Valley Air ordered parts and put them in earlier than we anticipated. This was the first time we used American Home Shield's service and everything went smoothly. We pay money and we've had good results.

American Home Shield refers good people and they follow up. But they’re missing a sales opportunity. They could have upsold me the policy including appliances and I would have gone for it. I didn't know what was included or not.

I had a good experience with my recent claim with AHS, but the problem is still there. When my sprinkler system comes on and a watering system comes on, you hear a big knocking noise in the house. My landscaper guy said he's done everything he can to prevent it. He went out in the backyard and dug up everything, changed all the valves. When the tech was there, like anything else, it never happens. But I reset my sprinklers for 5:30 in the morning and I can hear a little boom when it first comes on. Then, I do a little irrigation on my deck with my plants and I can hear that noise. I spent 100 bucks but the noise is still there. I need to call and see if they want to send somebody back out to check in again.

My claims through American Home Shield are horrible. My AC wasn't working, and they sent this company out, Summer Breeze. That was not a good experience. They came out and they said that we needed a coil. What they were telling me really wasn't correct. They were saying to replace a part. But if I replace that part, it wouldn't match the unit and it could cause some issues. So, I ended up not using them. I had to pay for someone to get it fixed outside of them. I was going to put it in a claim and to have them do a cash out. I just haven't gotten around to do it yet. The AC was just fixed like two weeks ago, but they really didn't give me much. I couldn't go straight with them because they were not willing to fix the AC. So, I lost out on that.

American Home Shield was great. They helped me when I needed help. When I had a problem with my air conditioning unit, the technician came and he fixed it. I had another problem and as soon as I called American Home Shield to let them know I was still having a problem with it, they sent the technician back out. Overall, the claims process was quick. When I called American Home Shield, the rep stayed on the line and tried to contact the technician. She kept working until she got him. She also sent him text message and then the technician called me and told me that he was on the way. He came and fixed my air conditioning unit. It's been working fine since then.

My microwave wouldn't turn on and my washing machine would wash, but when it got to the spin cycle, it would just shut off. The repair company came out and repaired both units. For the washing machine, they got the code and said it was the suspensions. Now, the microwave works, but I had to leave and I haven't had a chance to run the washing machine through an entire cycle. Apart from that, the repairman was excellent. He explained what he was doing, what was going on, and he was very professional.

I love Appliance Mavericks. They were fabulous. I will be grateful to have them come back and do work at my house. They did my installation wonderfully. They were super clean, put down the mats where they were working and did not a scratch on anything. I wanted to get them for this most recent service call with All Pro. They are horrible compared to Mavericks. When Mavericks was at my house, they said they could do the issue too but couldn't do it that day. They said they were booked up.

We were having a problem when we turn the water on in the sink on the side of the garbage disposal. It didn't ever come on and it would leak water through the garbage disposal. Mr. Rooter Plumbing did a really good job. They replaced the whole unit and it's working well now.

We submitted a claim with AHS because all the electrical outlets in the kitchen and the dining room stopped working. The techs that came were able to fix it. The coverage of AHS is good.

We had water behind the washing machine but it wasn't from the washing machine. When I called American Home Shield, I thought it was an issue with the hot water heater and that was what I said. I thought that because the water was extending from where the water heater is in the garage all the way to the opposite wall where the AC behind the washing machine is. I saw some condensation too. It was inside the unit but I couldn't get to the very back to see where it was coming from or what it was.

You could hear the toilet in my guest bathroom running. You couldn't see anything but when you took the lid off and if you pushed your finger down on the stem, it would quit. But other than that, it was constant noise and that was the problem. The gentleman was in and out quickly but he got the problem solved. He was very good. My microwave is working but sometimes, it takes a long time so I’m keeping an eye on that. But right now, everything is fine. My first problem was the garbage disposal and that was handled just as easily and I've been very happy with American Home Shield so far. One of my friends has AHS also and she had a flood not long ago. There was a water pipe under her slab that broke and flooded her house. Their people handled that very well for her too.

Ament’s had to come out and disconnect something so we can have water in our kitchen sink. Their guy came right out and disconnected everything and rerouted it. He was very professional, explained everything to me and explained why it happened. He said that a lot of people were having these problems with these kind of faucets. We have running water in our kitchen now. I would definitely recommend American Home Shield. They were recommended to us by my brother and sister-in-law who have them out in Oak Run, and so we went with them. At first, when I called the American Home Shield, the lady I got was kind of short with me like, “Well, if it's something that you caused…” I said, “Ma’am, we just bought this home in February. It's nothing that we caused.”

Submitting my claim to American Home Shield was very easy. I just called and told them what the problem was. Then the contractor reached out to us, and they took it from there. The people that came out to the house were professional, and they were able to fix the problem. I recommend AHS to everybody because of their prompt service and professionalism.

Each time I've had AHS, they were okay. The recent claim I had was for our air conditioner that stopped working. The compressor wouldn't kick on when the other stuff did. It's been fine since a contractor came out.

Getting someone out was really easy. All I did was make one phone call and everything was set up in place. AHS gave me a phone number for a company and they contacted them and sent them out. I had two orders. One was the dishwasher and they repaired that. But the microwave has not been repaired yet. They want me to go online and shop for one and I'm not comfortable ordering a microwave and having it be incorrect. I could leave it up to them and they give me a cheap microwave or I could order the microwave. If I order it, then they're gonna send someone out to install it. I'm going to work on ordering the microwave but the only problem is I got some rubble-like thing up around the top of my microwave and the ones that I looked at on their website didn't have that.

We had some issues with our plumbing in our bathroom. Ally Plumbing was sent by American Home Shield, and they took care of everything. Plus, they recommended us to get a water heater. So, we're gonna do that as well. We've been having American Home Shield for years. We've never had any problems with them, and we have an easy access to vendors that repair things as needed around the house. Coverage is good. Price is good, too. We’re satisfied.

Our pool pump had burned out and the contractor was magnificent. The tech just quickly came out, fixed it, and he was out of there before we knew it. He knew his job. American Home Shield is not my best friends on the other issues that I've had over a month with a dishwasher down, but it's a different thing all the way around. Claims submission is easy. If there's an issue, that's a problem. Like the dishwasher broke in June, we're pushing August here in a few days, it's still not fixed and they still don't have a solution for it. Otherwise, they're a good company. I like them.

A fuse tripped at my AC unit outside into a power outage. I had service on Wednesday and it was excellent. Casey was the man who brought the technician and he was very thorough. He explained everything and we were very pleased. The tech fixed it right then and there.

Our overall experience with AHS was great. Their claims process is simple and seamless, and all the options are there. Recently, the tech replaced something with the water heater. The tech that came was professional, wore a mask, which was good. He was nice, courteous and explained what he was doing. I would recommend AHS.

My faucets were not working and I reached out to AHS through their website. They sent out A-American Plumbing and it was positive with the tech who came out.

My pool pump quit working and the contractor came out to take care of that. They were here only an hour. It was quick. I like having peace of mind by having American Home Shield. I'm worried about the air conditioning going out and expensive expenses. So keeping AHS and paying the monthly fee is an expense to cover those. And if other stuff comes up, then great. I'll use it.

American Home Shield did an excellent job. Everything went well. I got an immediate call once I applied for service and Budget AC came as soon as they could. I've had a very good experience with AHS. They're very friendly and warm. They process my issues.

Last year, we had a big problem with the dishwasher. The people who came were horrible and weren't qualified to fix dishwashers. American Home Shield sent so many different people and they said that they couldn't fix it. They should get better vendors to come and fix things. The technicians had no idea what they were doing and they never bought back the parts. It was very dissatisfying. Then, AHS sent us a very small check to buy a new one. This time, the oven was broken and the claims process took a few days but the contractor came and fixed it. They were a very good company and they did a good job.

The technicians were awesome. They were able to fix the AC the same day. So far, American Home Shield's process has been better than the past.

I didn't have hot water so I called American Home Shield and then they got somebody out there the day after that. The guy replaced the whole mechanism that’s associated with the pilot and lit it. He told me I’d have hot water in 30 minutes or so. I had hot water for a short while. But then, I called back to tell the contractor that I no longer had hot water. He came out again and lit the pilot. He told me everything was fine. But I had hot water for a short time again and I called back the contractor. They sent out a different guy. He looked at everything and said it looked fine. He said it would probably need to be flushed out, which was the first time anybody has mentioned anything about that. He lit the pilot and also upped the temperature because the other guy had the temperature on the lowest setting. After that, I have hot water and then I called somebody else out there and got it flushed out. I have hot water now.

We had a broken washer and EJ Appliances needed to order the parts. At first, they said the part will come in five to seven days, and then it took a lot longer. So the better option for us was buying a new washer. EJ Appliances was fantastic. I was really satisfied with them. They called us before we heard back from American Home Shield every time. They called us to let us know the status and asking if American Home Shield contacted us about that one. But American Home Shield did not contact us back until about two days after EJ Appliances let us know the status. We ended up buying a new washer so we just need to get the instruction and submit the receipt to get the money back.

American Home Shield came with the house we bought and we've had it for four years. We used the service when our AC stopped cooling. Repair people came out three days after we made a claim and they fixed the issue. They were great.

We submitted a claim online for our icemaker that was frozen solid and it was easy. However, the company was unable to fix the problem because it was something that was under warranty with the manufacturer. Even so, having a home warranty is helpful. You never know when you're going to need it.

A contractor came for a gas stove repair. They were the best ever. With American Home Shield, you win some and you lose some. I've had them off and on for 15 years in a rental house too. Occasionally, I get an idiot, but I understand the process. My biggest complaint is, a couple of times, I was trying to explain what my malady was, and they didn't understand what appliance I was talking about. The CSR's understanding about the individual products could be improved. There are so many different things American Home Shield covers so it may be really hard but a little bit more training on individual specifics would probably be good.

My clothes weren't ringing out. A tech was sent out and I saw that when he turned it on, it was out of balance. On the machine, he showed me how you have to lift it up and off the floor in the back. He got it back in balance. He also fixed my soap dispenser. He was really good and professional. I would recommend Fixon Appliance. I would ask for him again. I submitted my claim to American Home Shield by telephone, and that was easy. I was given who was coming out and their phone number. I was also told that if they didn't call me, I had to call them back.

A-1 Quality did really well when it came out here and explained what was wrong with the furnace and stuff. There was nothing they could do other than check and make sure that the ducts had no damage and were all connected, and that the size of the air conditioner in this house now wasn't enough to fully air condition the whole house because this is a three-bedroom, and suggested either a larger air conditioner or either adding another zone to the house. I was gonna see what Home Shield thought about it or if they could help out or where to go from here.

I had my dishwasher fixed last week, then it started messing up again. The reps from Precision Appliance Repair said that there was a 30-day guaranty and to call American Home Shield for any issue. So, I went online to redo my order and it said it's still not working. And then, it automatically prompted me for another $100 payment. So, I searched for the phone number and called in. But that minor glitch in their system caught my attention. If it's something that you're still having problems with, which just got fixed, the website should not lead you directly to put in another $100 payment. Other than that, everybody has been great and everything has been very timely. It just so happened that for this claim, the appliance worked for a week, but then the tech had to order a part.

I had issues with my dishwasher and it was pretty easy to submit a claim with AHS. The people came out within a day or two and the whole experience was great. They completed the task quicker than I thought they would and they were polite and friendly. I've been equally satisfied with my past claims and the experience has been the same each time as far as the quality of the service and professionalism.

We just bought a house and I wanted the keys to be different. When I called American Home Shield to let them know that I wanted a rekey, I spoke with a rep who helped me out and got everything set up. He had the locksmith company contact me, and everything went smoothly. They sent me an email letting me know who it was going to be. Then they provided more information as far as who's going to be coming out and the schedule that they were going to contact me for that. It was a multiple-step process, but it was fairly easy. Realty Rekey came out and rekeyed all the doors that have access to the outside. They provided our keys, and it was all done in an efficient manner. They were very friendly and helpful.

Our garage door opener failed and needed to be replaced. After many phone calls later, I was told that they did not have a AHS service technician in my area and that I would have to provide my own. I "paid" to have the work completed and submitted the necessary the paperwork as required and have yet, after 30+ days, have not been reimbursed. Twice a week I have called to check on my request and I can't seem to talk to anyone who can help me. 3-times I have re-submitted my paperwork. Still no check. No emails. No help.

We were having issues with the freezer part of our refrigerator. It wasn't freezing properly and the part of the door was broken. The tech took care of it. He did a great job.

The AC unit shut down completely and needed a part replaced. Considering it happened on a Saturday and the contractor was here by 8:30 on a Monday, that was pretty good.

American Home Shield is expensive. However, it can save you money if you have a big repair, which I seem to always have. A technician came out and diagnosed my air conditioner that did not work. He changed out my inverter on my condenser. He was a good guy.

I don't have anything but good words for American Home Shield. They are receptive and I'm satisfied with the service that they provide us. I don't have to worry about the cost of fixing or replacing an item in the event that there are some problems with any of the appliances that we have in the house.

I had so much trouble. My furnace went out. My AC went out. American Home Shield had this company to come out, and they never took care of it. They sent me a check without my permission. They sent me a check to replace the furnace and the unit. It wasn’t even enough to cover anything even if I wanted to fix it for myself. Even if I would come half with it, it wasn't enough. Every time we called, they kept saying, “We'll give y’all cash out.” We kept telling them, “No."

Right now, everything seems great with American Home Shield. It's simple to use. I call in my work order and I normally wait no more than a day, and the repair people are here to fix the problem that I have. The contractor who came out for an AC issue was awesome. I'm very pleased. I'm trying to get some of my family members to look into AHS.

The first repair on our air conditioning system was great. The company came out the same day after we were able to get ahold of them. There was a wire that had shorted out the thermostat, which in turn, shorted a resistor out on the air conditioning unit itself. They replaced the thermostat and the resistor and everything's working fine. Now I'm waiting on the pending repair of our oven. We haven't got it finished yet.

My icemaker water machine needed to be replaced. It leaked a significant amount of water on my floors, and my dad had to put a bucket up under it to catch the water. I was up in New York City with my two nephews and my mom called me that morning and told me that, "There's water all over your kitchen floor." I freaked out. When someone calls you with something like that, you wanna be there so you can see it firsthand. My parents got the water out with some big heavy towels, and I told them to hold tight. "Let me look up my Home Shield account and get somebody out."

I love American Home Shield. They haven't given me any reason to doubt my experience with them. Recently, a guy with Cote’s Mechanical came out and fixed our AC unit. He replaced something from outside. The issue happened Friday and he came on Saturday. He was fairly professional and did what he needed to do. He did not leave any documentation though.

Our oven wasn't heating. After making claim with American Home Shield, I got the contractor's phone number. They made an appointment and they came out. They were very friendly and they knew exactly what they were doing. Initially, they said they couldn't do the installation. They could get the oven inside bit it would be too loose. We had to fix the sides of it. The wall was too wide. The oven has already been installed and everything is fine. I can bake my cookies now.

Sears was great. With the dishwasher, the representative I spoke with with American Home Shield was very professional. With the AC repair, I spoke to another representative and she was not pleasant to speak with at all. She put me on mute. I was talking then I didn't hear her respond at all.

The guy from Realty Rekey was very nice but he put the thing in upside down and he charged me extra on top of what I paid for. That rekey cost me $200, which is a lot of money for me, and that’s not the first time that happened. The garage door opener guy said he couldn't do the repair but if I paid him extra, he would go ahead and put it back on track. It's happening too much. I pay the 100 for the fee to American Home Shield and then the contractors always end up charging me extra. But everybody I've talked to at their office is awesome.

Upland Pool Supply fixed the problem, but there's still an issue with my pool pump in relation to my spa. I still can't use my spa. Other than that, AHS was very professional and did what they're supposed to do.

We had an issue with the garage door. If we push the button, it would not respond immediately so we had to put half the weight of our body against the button for it to start coming up. I used American Home Shield's website to make a claim and it was a very seamless process. The website told me the name of the company and the contact number. Outside of that, I got a text message from the home warranty company stating that my ticket had been assigned to that contractor. That contractor called me in less than an hour and said, “I'll be in the area. I received your ticket from your home warranty people.” It was very quick.

With the pandemic and the COVID, family members wanted American Home Shield but a lot of them didn't have the money to pay, so I helped them out. I've got three people, then seven of my relatives, and I've had three other neighborly people that I've referred to them. There was a plumbing issue where my sister is. The maintenance guy said that there was a leak with the cartridge and it was coming down to someone's apartment below. Apparently, the guy's ceiling on the third floor was messed up from a leak from my sister's plumbing. When the guy from the American Home Shield came out, he checked the cartridge and he checked everything. We thought that it was going to be just a matter of changing the cartridge. He said that American Home Shield doesn't go into anybody else's apartment to see where a leak is coming from, so he was limited to what he was able to do.

When we were doing inspections in the house, we were told that the AC was pretty old and that it might need repair soon. It got to the point where its life use had been reached, but it was working okay. The guy who went to repair it said it was frozen, so he had to wait for whatever it was frozen in the pipe to unfreeze. Then he fixed something and he said there was missing Freon. The AC got fixed, and it’s working fine. The service from AHS was pretty good and quick. I was glad that I had it. I thought submitting the claim was gonna be harder, or I would have to fill more paperwork. But it was really quick and easy, which I appreciate.

The AC stopped working. It's the same unit that the contractor came out the first time for. But within a month, it broke again. The tech replaced the compressor the first time and it still did not work. So he came back out and fixed the fan unit itself. He said he had to put in a claim with AHS to say it stopped working again. But the AC is fine now. The tech was good.

The company that AHS had contracted to look at my washer the first time is a company that had a really terrible reputation in my community, Accord Appliance. I tried to tell them that I don't want to do business with that company and they made it really difficult for me to try to work with a different company. Then, I had someone from A+ Appliance come look at my washer. He listened to it and said my drain has failed. I got an email from AHS and I gave them a call. They said AHS is not going to cover the cost of getting the washer fixed because there's a foreign object in the drain. But the guy did not open up the washer at all.

American Home Shield has improved the phone call. It used to be complicated and it was hard to get to them. If you got something broken here and you mention it, the computer handles it. So, it's a lot better than it used to be. The last claim I had was for a garbage disposal. I had it before and there's a tool you use to work it under the bottom. The tech came here and all he had to do was crank it a couple of times and walk off. It worked fine. That one was my mistake. The plumbing company that comes here, Truss, do a very good job. I used them before a long time ago. They do excellent work.

The electrical box on my patio started smoking. It's an enclosed room and I wasn't sure that was enough to call the fire department or not. But it stopped and everything calmed down. I called American Home Shield and they sent out an electrician that came out within 48 hours and was very prompt, clean and well-spoken. Replaced the electrical box and explained that it was probably due to having had water come into the area. That sometimes happens. I was very pleased with what the contractor did and the promptness and how they responded. They also followed up several times with a text and the electrician called me on his way. The contractor did excellent service. This is the first time we’d had a warranty service and so far, I'm pleased with what I'm seeing with AHS.

Submitting the claim to American Home Shield has been very positive. I had to add an item to my work order and it was a very simple process. They called the appliance store for me and added it to my ticket. I only had to pay the $100 deductible one time for both appliances, so I can't complain about that. That was good. The contractor was awesome. I liked him because he was an older gentleman and he was old school. He knew what was wrong with my dishwasher before he even tried to trouble shoot it. People should consider AHS especially if their appliances are older, like mine, which are all 15 years old. I'm paying about $50 a month and I could have bought a new washing machine with the money I had put into premiums. But then, if something else goes out, who knows? I would recommend AHS.

Ark-La-Flow Plumbing did a good job but when you're waiting on them to call, you're limited on what else you can do. After they found the problem, got it approved and called back to schedule when they were going to make the repair, they gave me an eight-hour window from 8:00am to 4:00pm. The issue was in a rental property and I like to be around or check on it after they're done. So, that's all day and you're tied to your house. You can't get out and do very much because they can call you at any time. So, the appointment time needs to be more direct. They're busy and sometimes they don't know how long the job they're on will last. But anything greater than two to three hours is too long of a window. Also, I have an issue on what was covered. I had bad plumbing problems into the foundation and it was only so much that AHS was gonna pay. It was going to make it expensive for me.

My AC unit was leaking and the contractor came out the day after I called AHS. Their tech resolved the issue.

Everything was automated when I submitted a claim with AHS. I didn't like the fact that I couldn't speak to somebody about scheduling. They just said, “A technician will be assigned, and they'll be contacting you for an appointment.” We were gonna have to go out of town for a couple of days. I ended up writing down the information of who the vendor was because it said who would be doing it with a phone number. I ended up getting up really early, calling them the next business day and said, “We need an appointment in three days, not today or tomorrow.” If I'd been in town, that would have been great about how responsive, to get something really soon, but it didn't give me an option for like, “Do you have a day that you want them to come?” It just auto-assigned you.

The contractor took care of the leak. They came quick and they were good. However, I feel like American Home Shield tries to get out of more claims than they want to pay us. This particular one was covered. They didn't have anywhere to go. But in general, I'm not crazy about the pricing of the AHS considering they don't pay for much. I'm probably not going with it next year because I found a company that's a lot cheaper. My mom uses them and she said that they pay a lot more claims. I've read their contract and it does cover a lot more.

The air conditioning unit was blowing hot air. The tech resolved the issue on the same day. He was really good. It was an excellent experience.

The claims process was pretty straightforward. It was pretty easy to do online. I just picked from a dropdown menu, put it up, and then AHS would try to set a contractor up for it. The tech that came out for the AC was really good. The capacitor went out and he knocked it out pretty quick and then took off. I also put in a claim for ductwork. AHS set me up. They took the deductible and then they contacted the contractor.

We had a plumber come out because I had gotten three emails about a possible water leak. He came out a day later but they had to reschedule for the next day because the guy who was gonna come wasn't feeling good or got overheated and he had to go home that day. Luckily, it was just the seals on one of our bathtub faucets that was leaking. The plumber was very polite and knowledgeable. He fixed the issue quickly and got here on a timely manner. It was the same thing for the air conditioner and it was also within a couple of days that the techs were able to come out and fix the issue. The fan blade was not moving on our AC’s outdoor unit. The contractor came and replaced the capacitor and it's been working ever since. I would highly recommend American Home Shield because the service fees are not hellacious and all around, within the first time you have to use them, it definitely pays itself off.

I used to wait long on the line but I haven't experience that in the last couple of calls I have done to AHS. But I have waited up to an hour before I talked to a person, and that was just too much. Recently, the toilet and the hot water tank were leaking. The contractor was at my house three days ago but they have not finished this service yet. I haven't heard anything else from them. I hope somebody from there calls me today.

The dispenser of the dishwasher was not opening. The contractor was fantastic. A little gentleman named Benjamin came twice and took care of that. I had a second claim and an electrician came for a pool light that was not working. They were not able to fix it as there's a box buried in the ground and they don't do dig work. But they gave us recommendations on what to do. We needed to leave that claim open, so they can come back and finish it after we've done.

I had a pool inspection and everything ran good last year. This year, it ran, but then somehow, it just started running really slow. My pool pump went out. When the technician came, I had just drained the pool. He told me that I had to refill it so he could figure out what was going on with the pump and check the filters. But he diagnosed what he thought the issue would be. Once I filled the pool up, he came back out, and we realized that there was air that had gotten into the filter that made it so the pump wasn’t blowing. He was able to fix it the same day when he came out the second time. I would recommend and continue to use AHS because they were very professional.

The technician from Cote's Mechanical was patient in giving explanations on everything. He checked everything that I've ever seen anybody check when looking at the systems to ensure there was no problem. He walked through everything, explained what he was doing and what he was checking. He was timely when he got there. He was so professional and patient with his explanations, and what I should be looking for, and his recommendations for a better operating experience. It was just a very pleasant experience. I’m very satisfied with American Home Shield.

Our house is vacant now because of all the damage due to the storm so we thought we’d have everything else checked that wasn't affected. We knew that one air conditioner probably had a leak. It was the tech's attitude. He lied about the filters not being in place. They were sucked up further where he couldn't see them but they were there. Whoever called me from American Home Shield said, “You didn't have your filters in place.” But that has absolutely nothing to do with Freon or a leak.

We had issues in the past with AHS, but we've had to use the service a few times in the last month or so and it's been a lot better. We used to have to wait to talk to anybody in customer service and I've waited for hours-plus. But now, every time we've called, it's been a couple of minutes and it's a drastic thing from what we experienced before. Recently, we had an issue with our garbage disposal and the techs were able to come out pretty quickly within the next couple of days and get it repaired for us. Other than that, AHS also covered the services for the refrigerator, the kitchen faucet, and several times for the AC.