American Home Shield Reviews

The AC is fine. But I have two major issues. The technician who came last time switched it so that it would heat only and that's why my air isn't working. That's a concern because that cost me $75 for a service call. My other issue is that my refrigerator is still not fixed. There have been four separate calls and the guys that AHS sent last month, I called right after they left because the tech said that the water wasn't going through the line and that wasn't true. When he was in the home, there were adults that were communicating with him. He went out to his truck and never came back.

Our air conditioning broke. We did a claim for it and there was a communication breakdown between Home Shield and the service company. When the service company came out, they were fantastic and they knew what to do. It turned out to be my thermostat. It was a quick fix. Home Shield on the other hand is absolutely horrible to deal with now.

My washer keeps going out, but every time they fix it, it's a different issue. But they always get it resolved. Both contractors that came out were good and professional. I didn't have any issue with whatever they fixed.

The handle on my shower faucet was leaking. It wasn’t able to hold the pressure and it was starting to leak around the knob. The shower turned on by itself. I went online and submitted a claim to American Home Shield, and it was an easy and pretty smooth process. After the claim was submitted, they contacted me pretty quickly. Then they had somebody out here within a reasonable amount of days. The plumber was super professional, super helpful, and did a really good job. With my experience so far, AHS is a great home warranty company to go into.

I had an issue with my heating system and the gentleman from Eagles HVAC Services had the part with him. He took care of it. He was very professional and seemed to be very good. I have another issue, which is with the microwave and that happened after this HVAC issue. To even get a part, American Home Shield is taking almost 30 days, which is very painful. There was one issue where the plumbing needed to break my drywall and AHS asked me to pay for all those things. I have plumbing coverage but they wouldn’t pay for it. So, this specific issue with the HVAC is one of six issues that I had and this is the only issue which went smoothly. Every other issue takes a lot of time to follow up with AHS. They don’t care. Unless you call and be on the phone with them, no one does anything even for a year. You can keep waiting and they won’t do anything.

Since we moved in, the electric situation here has been some sockets work and some don't. I needed someone to come check it out, so I put in a claim for them and I had to pay the $100 deductible. American Home Shield answered my claim really fast and the technician was out here the next day. The guy was nice and helpful, but he said there was nothing they could do under the warranty.

Everything was fine with American Home Shield. They had somebody come out to fix the leak. The claims process was kind of rough, but it ended up being nice. The first company they sent out was full of crap. The guy came early. I wasn't home. He said he wasn't gonna come back. Then I set up an appointment again. This girl said she didn't schedule me, then she scheduled me again. They called me at 8 o'clock the next morning when they were supposed to be here and said they couldn't make it for another whole week. That was Royal Plumbing.

AHS can do a little better with their response time. In recent years, whenever we placed a call with AHS, it would take a maximum of four days. But this year, I placed three calls. One was for the smoke detector and it took them almost a month to come and fix it. Last month, my AC was not working. It took almost three weeks to come and fix it. Right now, our water heater is broken. It's almost 17 days and nobody's here yet. They said they are going to come tomorrow. But, this is the only problem we are having. Otherwise, the service is great. When the tech came for the AC, he fixed it in five minutes. I am happy. As long as they are fixing the problem, I don't have an issue. The only issue I have is the timeline to come and fix the problem.

We just used American Home Shield’s service for a free maintenance checkup for the air conditioning. So far, so good. We also used them for a repair on an appliance. The tech knew exactly what the issue was. We had gone on a trip, and when we got home, there was water under our refrigerator. We cleaned it all up and then we thought, “Okay. Maybe it was just because of that.” But then something really was leaking so we called AHS and we had turned the water off on the back of the refrigerator because we didn't know what it was. The tech replaced a part and everything was good to go. So far, our refrigerator’s been fine.

Our air condition unit wasn't blowing in our upstairs of the house. So the guy came out and he cleaned out the unit. He said it looked like nobody cleaned it out in years. He showed us that the vents needed to be halfway so part of the air would move up and the heat would move up. He went through everything. He was very helpful. He got it all taken care of. Everything's working great. We're cool and warm now. American Home Shield has been very good to us. They are very helpful. Our service guy contacted us immediately and was out within hours.

Claims submission over the phone went real well. I let rep know what was going on, and she got right on it. The problem started with my icemaker quitting to work and when the guy came to fix that, he figured out we had a leak behind the refrigerator. I had to call the plumber, Rooter King. They came, and the guy wasn't even here 45 minutes, if that long. He knew his stuff, and he was able to diagnose and fix it right away. That was the second time he came. The same guy came and did our washroom a few months ago, which was pretty cool.

I signed up with American Home Shield back in December because our home is almost 20 years old and I was gonna need more maintenance and repair of things. When I have a claim, I go online and submit one. They ask me what services I might be needing and I get a response right away on who will be coming out.

The service of AHS has really been great. We would recommend that everyone have this service. We've used it a couple of times. We got our ice maker and our microwave done. Recently, something inside the AC units gave out. The techs came out within a week. They fixed one and they said, “There wasn't for two, it's for one.” They said it was electrical. But then we had an electrician come out, and then the electrician said, “No, it's not for an electrician.” They came out again and fixed the second unit. Everything is working fine right now.

I've had American Home Shield in the past and I know that they provide services like this both in the spring and in the fall. I take advantage of both of them to make sure my HVAC and my heating elements are in working order as the seasons change. All Tech was sent out to my house for a routine spring cleaning and that cost me $75.

The initial issue when Express Appliance came out was a leak in my dishwasher, creating a big puddle on the ground. They had put in a part, but it didn't solve the problem. So, we ordered another part. The only issue is that they won't let me schedule an appointment with them until the part comes in and it gets shipped directly to me. Once I get the part, I have to call them to schedule an appointment and it takes weeks. I've already been almost six weeks without a dishwasher at this point.

I submitted the claim online through the portal, and then there was a mix-up on when the contractor was going to come. They initially said it would be on a Thursday but then, I didn't hear anything for a little while. When I called back, they said they would be there on Saturday. But it ended up working out. They did a really good assessment. The gentleman that came by was very helpful, and friendly. I also had a plumbing issue with my toilet and put in a ticket for that. The contractor came by to fix that issue.

My air conditioner went out over the weekend and Arctic AC did a great job. They showed up on Monday, fixed it and it was ready to go. The tech fixed what needed to be fixed. American Home Shield worked out great for me. When I call in, they have someone come out right away. I've had no real problems. As far as with any service, everyone has done a great job and if they couldn't fix the problem, like with the dishwasher, they got a new one.

I'm very pleased with AHS. It's twice I've had to use them, and both times have come out well. Recently, a contractor repaired the door that wouldn't close on my dishwasher. They looked at it, and it took them about three minutes.

The heat was working but the unit was making a noise. The first contractor came and claimed that the unit was unrepairable. They said I needed to pay them $4,700 and American Home Shield was gonna pay around $4,000. I had to pay for it. So I called American Home Shield and they said that they didn't know anything of such. I told them to get the people on the phone while I was on the phone, and the man denied saying that. So that was when they sent out R&K and they made the repair. They did a good job. We tested it out and it was heating like it should.

When my pump wasn't pumping water, I submitted a service request and got responses by email and text right away then somebody physically contacted me within an hour. They were to able to fix the original diagnosis right away, but it turned out to be something else that was wrong with it. The same company came back out a couple of days later after I called them back. It went real good.

On our most recent preseason check through American Home Shield, the tech had some recommendations, but there was nothing broken. We also had a dishwasher claim and that was not pretty. The repair people had to come out three times, and the parts took forever.

American Home Shield sent out Oz Electrical for my ceiling fan and exhaust fan in my bathroom. The ceiling fan worked every now and then, and it makes such a ruckus. The bathroom fan is the same way. It’s really loud and noisy. Also sometimes, it would run. Sometimes, it didn't. I thought it may have been the switch, but it was the fan. I got an email saying I had an option to let them replace the fan or I had the option of getting $151 to replace it myself. The fan costs more than that and to get it installed is more than $100. So, I opted to have Oz replace the fan, ceiling fan and the exhaust fan in the bathroom. I just have not heard from them since. It's been probably a month or so.

American Home Shield sent somebody out the year before and said they fixed the door of my refrigerator. But they didn’t. I had them come out to try to fix it again. The part that turned the light on when you opened the door was broken. They replaced it with the wrong part the first time around and it worked for a little bit then quit working. It wasn’t American Shield’s fault, it was the company that they had hired at that time. Fleshers was the second company that came and they did a great job. They identified exactly what the problem was and got the correct parts. The ice maker was frozen so they had to thaw that out. The unit is working great now.

I had American Home Shield for a while at my old house. There was only one incident where I paid the $100 and they didn't fix the issue. It wasn't explained to me well and I was disappointed. They should have gone over that coverage with me when I called in the repair. Other than that, I've had good reviews with them. I got their coverage because it's cheaper to pay $100 for them to come and repair than put in a $10,000 system.

I called American Home Shield to make a claim, and they referred me to Sigmond Plumbing. That company assigned a person, and they called and told me that he was coming. Two days later, he came in and worked in the back of the tank on the commode. American Home Shield works the way it's supposed to work. However, it wouldn't be something that I’d put in a claim for if it was something that I could get done for less than $200 since it costs me $125 just to have them come. I could probably have somebody else to repair it cheaper than they would, but then it costs me $800 a year to have the thing every year. I wouldn't recommend any kind of home insurance thing unless they have a house with a lot of old equipment in it.

American Home Shield has sent a contractor to come out. I still have two outstanding issues that haven't been repaired. I'm waiting for that to be resolved. It has been about a week for both issues. So, I have two tags. One of them was for a repair that the contractor came out a couple of 6 weeks ago to fix, but the problem is still there. It’s a leaky tub. They had somebody come out and they replaced some parts. And supposedly, it was fixed, but the tub was still leaking, so they came out a second time last week. And the tech said that they needed to order a part, that they would contact me about when they would come back out again. But I haven't heard back from them.

My AC wasn't working and the contractor had the piece that went out. The experience with American Home Shield has been good. Sometimes my wife doesn't like it until moments like this happens. The tech comes out and then she's happy. AHS' price had gone up but every price went up on everything.

We've had American Home Shield off and on at several of our properties over the years. They are inconsistent in terms of getting people out on time and the quality of the work. Sometimes it's excellent and sometimes it's not. For the last repair we had done, it was the third time we've had to have it done by three different people. One guy said it should be covered, the other guy said it wasn't and another guy said it should be covered. The first two times, we had to wait for days and it didn't get fixed. We were afraid that this last time we were going to have to wait for days. But they got somebody out there pretty fast.

I called American Home Shield and told them I needed a tune-up for the air conditioner. They sent Crown Temperature and the service was very good.

We recently had a pre-season checkup through American Home Shield. Everything was fine. The gentleman who came over was dead on the money.

Our hot water tank was busted and I did a claim for it. It was the worst experience I've ever had with American Home Shield. I paid the total amount that I needed to pay. It was $2,000 and they sent me $1,000 back. They refused to pay for the service to be done so I had to pay for it myself. We went a whole month without hot water and I had to call somebody that's supposed to call me back. I talked to the reps Dion, Omar, and Chantelle. They were supposed to call to rectify what was going on with that problem. They have yet to call me back yet.

The dishwasher wouldn't come on and somebody accidentally hit a button on it that locked it. The tech came the next day.

I just used American Home Shield for the first time. It has been within the last month. Everything was fine. They did what they said they would do. And they hired the company to come out and fix it, and that company wanted to be inclined to. I was pleased with it. When I called the AHS, I didn't go through the automated process because I had specific questions. And one was, "Hey, look. If I pay this, are they gonna call me to make an appointment and do all that stuff?" "Oh, yeah. That's what happens." It took a week, which I expected for somebody to call me back. They didn't. They called to tell me, "Hey, this is your appointment." I work full time. But it wound up working out where it was fine. That was my only hang up with AHS.

My furnace was making a noise so I went online and requested service from American Home Shield. That was very easy. They then gave me the name and phone number of the service company. That company did an excellent job and they fixed the furnace. They found that some part in there was leaking a little and humming a lot. This repair was a tremendous help. My wife and I can sleep because we don't have that stupid noise anymore. Sign up for American Home Shield.

I'm happy with American Home Shield. They show up and have good communication. When my unit quit working, they had a tech show up and he fixed it and left. He was very good. I also had one out to a different house a couple weeks ago. So far, so good.

The first technician that came for the air conditioner that would not cool was good. He checked one thing, and it seemed like it was resolved. It even seemed it was resolved to me, but it wasn't. I had to go back online and submit another request. They came out a second time then had to come out a third time because I had to have the unit defrosted. They went over what was wrong with the unit so now, we're waiting for a repair. I'm not too happy about the cost 'cause I'm wondering what am I paying for? If people are paying for insurance, it's a peace of mind. But I have no peace. Summer is coming and I got this extremely expensive fee.

I had a wonderful experience with American Home Shield at a house I had before. I had an old washer and dryer and there was a repair that needed to be done. The repair people ordered a part and when they were trying to fix it, they broke something else that pretty much rendered it inoperable and put it in for replacement. They gave me a new one, but my tenant at the time had to wait two weeks. He was mildly inconvenienced, because he had to come upstairs, but after that, it was fine.

I was recommended to American Home Shield by one of my family members. I also recommend AHS if someone is in the area and needs a warranty. For years, I’ve had an ongoing issue with my garage not opening and closing without me having to either manually do it, or me having to press it and hold it down to override it to be able to go all the way down. The tech explained to me why he thought that the sensors were the fix. I was doing an override and it would work when I did the override. He waited until I did it from my garage door as well as from my car to make sure that all aspects were functional. I didn’t have any issues since.

The hot water heater was leaking water. I went through the website and submitted the claim. But I would rather speak to someone before I have to pay $100 for something so I can get a better understanding as to what the charges are. The tech got out there and said, “Oh, yeah. The hot water heater needs to be replaced. But I have to charge you additional $1,400 out of pocket.” If American Home Shield would've told me beforehand that the only thing they were gonna cover was $380 for the water heater and that I was gonna have to put in all the supplies and all this kind of stuff and labor, I never would have submitted $100 claim because, to me, that was a waste of my money.

After I made the claim, the contractor came out the next day. So I was happy. There was stoppage in the shower drains, so the water wasn't draining properly. Water was building up by an inch in my shower and it was 3 inches of water in my kids' shower. But now, the water is draining like it should.

I liked American Home Shield's plan versus the other providers. I used them when the thermostat was stuck on 65. It was cold and there was a loud noise coming through. A tech came out the same day and he said that it was just in lock-out mode and that it was fixed. Two days later, the problem happened again. I called American Home Shield. The first time, I paid the service fee. The second time, they took care of it because it was a callback. They sent the company back out. This time, it took a couple of days for the same guy to come out.

I recently had a slab leak and the techs from Legacy 4 were awesome. I called that evening and the very next morning, they responded. They were out by 11 o’clock. They knew what they were doing. I got the guy’s card and I told him that if anything ever happens again, I’m gonna request Legacy 4 and not the other company called Affordable Leak.

American Home Shield has been excellent. I got Herring Electric recently because the other people before them were terrible. They didn't care about the service at all. I expressed my complaint to American Home Shield. They dropped them, they apologized to me, and they gave me a credit. I had electricity issues from the garage to the garbage disposal. When Herring came, they diagnosed it pretty quickly. They also fixed it right then and there.

A tenant in the home that I own said that the bathtub was not draining. The tenant coordinated with them and they got it fixed. AHS advertised offering the free maintenance before the summertime. So I did that and The Right Tech guy was real good. They cleaned and cleared some stuff on the air conditioning unit. It looked like everything was working and functioning. I was happy to do it because it was the first time I did it.

Our AC had stopped cooling so we did a claim through the American Home Shield website, which was very easy to do. I got an email and a text message confirming that a contractor had been applied to the claim. They gave me the name and the phone numbers to contact the contractor in case they didn't contact me within 24 hours, but they did. A tech came out and found out that it was some sort of circuit thing on the outside unit that had blown out. He was very informative and talked my son through this issue. It was a really good experience. He replaced the part and the unit now works okay. It always runs a little hot because it's Central Florida with no trees around, but the unit is cooling the house. I would recommend American Home Shield. They're very reliable, they answer right away, and there's usually no problem with the technicians. The only time I had a problem was when we had a replacement fridge about a year ago. But we got that sorted out.

I'd recommend AHS. When our refrigerator was not getting cold, I set up the appointment for a contractor to come out. Then AHS sent me an email confirming everything and said someone had been assigned. The repairman was excellent. He explained everything as he was working on the refrigerator. He was very fast and had everything he needed with him.

My washing machine and my dryer were acting up. When the repair guy came out, he said that my dryer was fine. He said it might just be because my washer wasn't ringing out my clothes enough and that the dryer was not drying good enough. But it’s drying fine now. He said I had 60 days to call it in if it didn’t. American Home Shield replaced my washing machine. They’re gonna mail me a check for my washing machine because I went out and bought one. They gave me very quick service. I wasn’t out of a washing machine for very long. The only thing I don’t like about American Home Shield is that I’ve paid my bill even before it’s even due, but it’s saying that my bill is not paid. It’s automatically drafted out. So, I don’t understand why they keep sending those messages. It’s aggravating, especially for a person who pays their bill on time.

When we bought our house, we got to set up American Home Shield so we had a home warranty. In the first year, the sellers paid for it. That was 20 years ago or so. When I had a refrigerator go bad, techs fixed it. I also had claims for a disposal issue, some electrical issues, and a plumbing issue. The price for the home warranty has gone up through the years. Right now, it's $75 just to come out and I don't have to worry about the items then. At first, American Home Shield was great. Now, they seem to have gotten pickier about things. I still think they're a good deal though. It's just customer service used to reply quickly. Now, it's all automated and I do not like that.

I kept American Home Shield because it would have been wasting my money to turn them away. I would have turned them away a couple of years ago but the customer service changed over the last two years. They've improved a lot. The customer service people that I talked to were not nasty nor were they irate. They talk to you like you're a human being. Once you get a person on the phone, they talk with respect to you and that makes the whole difference.

I called American Home Shield out once for the tune-up, which was good. The gentleman who came out was polite and professional. I just made another work order and somebody is gonna be coming out on Friday. Having AHS comes in handy because I live by myself and I don't have a man to do things for me or to check on things if it breaks down. Having AHS is very convenient.

The refrigerator was malfunctioning. I initiated a service request through the online access and set an appointment. The contractor came out and took care of the refrigerator. It was perfect and a very good experience with the tech. I like the ease of requesting a service from AHS. So far, I've liked all the vendors that they've used, be it heating and air conditioning or plumbing. One call is all that it takes instead of price shopping.

My icemaker was broken. I called American Home Shield and got an excellent rep that told me what time a contractor would be coming and on what day. The tech was on time and he wore footies that I asked him to wear. He explained everything and I was very pleased. He found that the blades were broken and he had to order seven or eight parts. That took a couple of weeks. He apologized and came right back and installed them. It didn't take long at all. The people that American Home Shield sent out were excellent. They fixed several things such as my dryer and garage door opener. They knew what they were doing and were very courteous and clean.

The only positive experience I’ve had was with the rekey service. When I actually needed important assistance they lacked professionalism all across. My A/C stopped working in Texas and I was told my situation was urgent because temperatures were below 103 degrees (it was 100). I’ve been waiting for weeks for my A/C to be fixed — mind you it is a simple fan relay replacement. Multiple appointments were rescheduled and technicians that do come are late and doing the bare minimum to leave quickly.

My most recent claim to American Home Shield had something to do with my air conditioning unit. It was a good experience. The tech said some part was frozen, and he fixed it. He was really friendly. AHS is a great service. It gives me a sense of security about my appliances.

American Home Shield has treated me well. Recently, I had a problem with plumbing. They got it all fixed and straightened away. The techs were really quick. They got out here within two days and got the problem fixed. I've had some previous repairs as well. AHS took good care of me. Having the warranty saves me a lot of money. It costs money every month to have it, but when something goes wrong all of a sudden, it makes it a lot more affordable to get it fixed.

When I would run my AC the condensation drain from my furnace was leaking. Working with the rep was good and the problem was solved. They came quickly and nobody gave me issues with my claim.

My daughter recommended American Home Shield and she told me, "They helped me out and I think you need this." She said they would come through for me. I have the home warranty on two houses and I would highly recommend them. They have been really good. I was surprised. Most companies give you the runaround and I didn't think I would get faster service. I had two appliances go out and American Home Shield's contractor contacted me quickly. One appliance had to be replaced while the other had to be repaired. I also had a claim for my dishwasher because it started pouring out water from the door.

This is an ongoing problem with the microwave. This was my third microwave. We put in the same claim about being shocked. The guy came out and replaced the coil of one burner on the stove. American Home Shield didn't give us anything for the microwave. All the insulation on the cord of the microwave was burned off so you can see the copper wires in it. We took the appliance to where they told us to take it. They said there was nothing wrong with the microwave. They told us we could come and pick it up. We just left it there, and we bought another microwave. That one got defaced also. There are sparks flying off that thing. Whatever touches it, sparks fly like a 4th of July.

My dryer had stopped working. The website was easy to use. The only thing is when it comes down to issues with a dryer, there's not that much you can select to say what's wrong. I just put it would not work. The contractor was able to diagnose it, but they couldn’t fix. So, they had to order a part. The first time, the part took two days. The next time, it took a week.

We had a garbage disposal that was stuck and they replaced the part. It worked out within 24 hours. The plumber did a good job. But it's not like that all the time. I had my heater having trouble and they sent somebody who broke the pipe and claimed the entire condenser unit needed to be replaced. They quoted for 3,500. When I talked to another provider, I was able to fix the issue for $400. That was a bad experience with AHS. What is covered and what is not isn't very detailed. I had to replace the part and it was on me. I had a good experience with my dishwasher and other small things but the bigger problems, AHS did not do well with.

My experience with Jet Heat & Air was okay. My unit looked beat up 'cause it was old. The tech looked at it and decided something had fallen on it so it wasn't covered under the warranty as it wasn't a mechanical failure. I was like, "I guess I'm gonna have to use insurance to get this replaced." So I called my insurance and I started getting quotes from other HVAC companies around this area. Both of them that I went to told me very flatly, "Yeah. This is absolutely mechanical failure. You can see this thing came apart and then it got thrown around the inside, and it got thrown out the top.

Their contractor First Choice is pretty good. I had 40-year-old AC unit and it was a problem. They fixed it and told me what to do. We're still in the middle of a claim on my dishwasher that went kaput. Some circuit board got fried on it. The guy told me it's gonna cost more to fix than to buy a new one. He also said that somebody from Home Shield would call me back. Now that I know how to work their system, AHS too many departments. I get transferred three times whenever I need to check on something. Other than that, they have done pretty good by us. They've done what they said they're gonna do. I'm a fan.

I love American Home Shield’s service. I had an air conditioner that they sent me an email saying that it probably needed to be serviced. It said that summer is coming and they would suggest that I don't wait until a full-blown summer and something goes wrong and the air conditioner goes out. So, we did some pre-maintenance things and everything was fine. The tech was very informative and it went very well. Having AHS is great because it takes care of all the small worries and some of the big ones.

I have three accounts with American Home Shield. I have with them my primary, my daughter's home, and a two-flat that’s also my primary. I pay for all these. American Home Shield was offering a free air cleaning for the air conditioner at my daughter's home. I had my daughter schedule it in March and then American Home Shield scheduled it in April. But they rescheduled. They said they had to wait until the temperature get to a certain temperature in order for them to test and get it cleaned. Earlier this month, they gave my daughter a call and said they had to cancel. They had to reschedule for the people that has no air and they had had to address them. I respected that.

The motor went out in my AC unit. The techs scheduled me to put a new motor in. The techs came out and fixed that. Also, one of the heating elements in my dryer went out. The techs are on their way to fix it today. AHS keeps me from paying all these bills especially on the parts.

When I called American Home Shield and reported a problem, somebody reached out to me within two days. The tech came when he said he would. He checked out the issues and ordered the parts. When the parts came in, he called and said he was gonna come and put them in. He put them in. He was pretty good. There were several issues that he took care of. He got parts for the stove, the parts for the oven, the thermostat and the light. The light I thought just need a new bulb. It needs a new light switch. Then the burners would click, and he put a new sensor. When he took the wall-mounted microwave apart, there were some old parts in there that when he checked, they don't even make them anymore.

I had Blizzard Air come out. They did fine. They were way backed up when I first called. It took them over a week to get here. They were supposed to do a tune-up, and that never happened because I turned on the AC and it didn’t work, so they came out and fixed some minor things and got it working again. So, it was a good experience.

I contacted American Home Shield when my burner wasn't working and I had a difficult time communicating with the person I talked to. It sounded like they were from India and I could not understand them sometimes. Still, I got my mission accomplished, which was to get my repair. Brothers Appliance is the best, and the guy who came was well-groomed and very polite. He was nicely dressed and even had his shirt buttoned all the way up. It was a nice work shirt, and he was really a nice person.

I was very pleased with American Home Shield's customer service. They had me use my phone for video, and I showed them exactly what the problem was with the dishwasher. It wasn't washing very well, especially the top rack, and it wasn't drying. The people that came out to fix the dishwasher were very professional and quick, and the service was excellent. Unfortunately, the dishwasher is still not cleaning very well so I might have to replace it.

Having American Home Shield worked for me. I called them when my stove wouldn't start and it was not difficult to get through. I was satisfied. The repair company needed to know what brand my stove was then they sent somebody who was very good. He was very polite and efficient, and he had everything he needed.

The techs were willing to explain what was happening. I told the guy that I tried to take the tap off and it felt like it was gonna break. It did break so, we had to turn the water off and he went into the lawn and fixed it. The customer service with American Home Shield has been great. It has never been an issue although one issue I have is, just like everything else, the prices go up. But I couldn’t live without the warranty. It'd been an expensive experience if I had to be without it.

The contractor had to clear the stoppage but it wouldn’t clear so they put a camera down there and they were able to diagnose after about half an hour. The cast iron sewer pipes under the slab foundation were rusted out in a ball of tree roots and the only way into with the slab foundation was to dig. That excavation was slow. It was all done by hand and took about two months. But they took care of it satisfactorily.

Our water heater started to leak and we weren't getting hot water. I sent the claim online around 7:00 PM and I was able to easily do it. So it was really convenient. After I made the claim, the plumber called me right away and then we made an appointment. He had an idea of what was going on before he came out. When he came out, it went really smoothly because he was right and he was able to fix it right away.

I'm about to switch services because I don't like anything about American Home Shield. They raised my price and didn't tell me, and there's a lot of things they hide. They're not upfront with any of the customers. I had a claim last year with plumbing and I had to cover $800 out of pocket even though they got $800 worth of money from me monthly. I had to fight them to get my deductible back too. I had a really bad experience with them when it comes to their customer service. Plus, the people that answer the phone don't speak English. A lot of them are sourced out from the Philippines and Hong Hong, and we had difficulty filing claims because of the communication barrier. I'm about to call a guy named Ethan today for another service that's pretty similar but they're $10 cheaper a month.

American Home Shield is on my mother's house. She has done all sorts of stuff with it, mostly plumbing issues she has had fixed. And every once in a while, air conditioning goes out. And for someone on a fixed budget, it certainly helps her. Submitting claims, for me, is easy. For her, it's difficult, because she is very hard of hearing. People with accents she doesn't do well with. So the majority of the time when AHS calls, it’s someone who has a very heavy accent, so it's difficult for her.

I’ve only had one problem and the tech was great. I didn't understand how to use the microwave and I must have hit something and locked it. It said on it, press for three seconds so I was pressing that message. But he knew exactly how to fix it. It was very simple.

I had an issue with my dishwasher. The first time American Home Shield sent a vendor out, their tech reset something. The second one was a GE vendor and they knew exactly what the problem was. They solved that right away and replaced a panel. But I had to pay a $75 service call two different times for the same issue because it wasn't within the 30 days. That 30-day call-in for the same issue should be extended for a lot longer time because it was probably 45 or 60 days in my case and I had to pay. That aside, my service with American Home Shield has been good. The challenging part is when I call for service and I have to speak to a rep. Unfortunately, they're not in the United States and sometimes there's a challenge with the language.

The thermostat upstairs shut off on us. The tech diagnosed the issue quickly and fixed it. But then, it was off again. He ended up coming back and found that one of the drains was clogged up. It's been fine since then.

My dad’s wife had passed and I drove approximately 400 miles to be with him. My understanding was he had no hot water as well as a gas leak, and he was occupied with grief and making funeral arrangements. I tried unsuccessfully to get the company to help him. I called at least 8 times, each time the company read a script and promised that there would be resolution. For the five days I was at my dad’s home he had no hot water. Each day I called I was told that the Inquiry was being addressed and resolution would be within the next 24 hours.

I was with AHS for over a year and I when I started having problems with my air I called about it needed to be repaired. They sent out a tech from Beaches heating and air and he said a part would have to be ordered which I waited all last summer for and they supposedly replaced. A day later had problems again. Again they came out. I did this at least 5 times. I requested a new company. They wouldn't send out a different one. Well the last straw was that the same company came out told me my freon was low and it was going to cost over $100 to fill.

DO NOT USE! I have had similar home warranty protection for more than 20 years, so I believe in the product. But, over a YEAR has passed trying to fix my free-standing ice maker. Multiple subcontractors sent to my home. Some show up, analyze, and then never contact me again. Some take the unit away and return it, still not working. Another has replaced multiple parts at different times, and it still does not work. In fact, it appears the unit is more damaged than it was originally, But at least they have a customer service department. Polite, but a joke! Try calling 20+ times with no resolution. Jump through countless hoops only to be met with shallow apologies and empty promises to resolve the situation. I am actually on hold as I write this. Seriously, this shield has gaping holes in it and you should look elsewhere for your home warranty protection.

I had a clogged drain and the tech resolved it the day he came. He was very friendly as well as professional. I like being with American Home Shield because they give me service right away, and I like that they're very helpful and always friendly. They listen to the problems that we have, try to resolve it and always do good. I'm glad that I have that.

We appreciate GE Appliances. They're good people. On our recent claim, a part wasn't working correctly on the dishwasher. The water was not emptying out of the dishwasher completely. The guy came in, assessed the situation, and ordered the part. When the part came in, he put it in. It was great.

There was an error message in the thermostat, which generally indicates that there's a stoppage in the drain line to the air conditioner down into the second-floor bathroom sink. I initially filed a claim on the internet but I was unable to express the precise nature of the problem and the provider wasn't able to do anything. I had to follow up through a phone call in order to get the appropriate allocation for the repair. The contractor came out and they were able to diagnose the issue. But the difficulty was in the diagnosis itself.

We came home and water was running out of our garage. It turned out to be a rather simple problem in that there was a crack in a pipe. We live 40 miles out and the technician went in, bought parts, brought them back and didn't complain. He put them in and showed my husband, in case it ever happened again, how to fix it temporarily so we didn't have that much water until he could get back out.

Filing a claim to AHS is pretty convenient. It's worked out pretty well so far. Our sump pump was making a bunch of noise and wasn't pumping properly. The contractor was responsive and quick. They were out within 48 hours. The techs performed the work quickly and they were courteous. They replaced the sump pump.

I put in a claim to American Home Shield about the pool motor that was broken. The tech was very good. He came out, had a look at it, and saw that the ball bearing was broken. He fixed the pump and he left. It took less than half an hour. Everything has been working since then. As far as AHS, the times I've used it, they've given very quick responses, and the people who have come have mostly been able to fix the issues there and then.

The dishwasher wouldn't work and the tech came out. He said he was going to replace the electronic panel. It still didn’t work so we replaced another panel and that didn’t work. So, we replaced the last panel and finally got it to work. But it took three months, altogether, waiting for the parts. The tech was trying to do his job, troubleshooting what he could. It was great. Everyone’s short on parts, so I understood. And it was my dishwasher. If it was my washer and dryer, I would have been a lot more upset. If it would have been something I need to use every day, that would not have been acceptable.

Some of AHS's reps ask too many questions and it looks like they have to research too much. Others are quickly aware of where to go and what needs to be done. But, the contractors have all been good. It's worth it to get AHS though the $100 each visit is a little bit stiff. Other than that, AHS is responsive and they help take care of what needs to be taken care of. When the plumber came, the leak we had stopped so he couldn't figure out where it was coming from. A few days later, it started leaking again and I took a video. I called and asked AHS to send the plumber back again. But I've never heard back from anyone.

American Home Shield didn't cover as much as I wanted them to on some Freon. The repairman told me it’s just the contract that they have with them. He had to add Freon. And he also put in a dye. Because he said the system is leaking, but I would probably need to get them to come back out sometime in the fall to see if it's not cooling very good. So far, so good.

I had a blockage in the toilet and I called American Home Shield’s customer service number. It was an emergency and they got someone out as soon as they could, which was the next day. The contractor just had to snake it out and it's been good since they worked on it. They were very professional. It was a good experience. AHS is a good company and I haven’t had any problems.

My fridge wasn't working. I contacted American Home Shield by phone to let them know. It just took a while to get the next appointment scheduled because the techs had to order a part, but besides that, it was fine. They were great.

A repairman changed the capacitor that broke on my upstairs AC unit. He was very good. AHS is good about getting the right people on the problem that we faced. They are quick to get on to the case. When they were not able to get the people, it was because they were not available. I'm going to keep AHS as I have these appliances.

I’m very satisfied with AHS. With them, I like being able to call, and then within a day, they've already contacted the local people and they're coming out to check out whatever. So far, they’ve been very professional in getting things done in a timely manner. Fleshers Refrigeration was good. They showed up on time for my recent claim. They did what they needed to do. They were professional. My oven stopped working and they troubleshot the item down. They thought it was one piece but it wasn't. So there was no charge there. It came out cheaper than what they quoted originally.

There was one guy who got a little funny with me because he thought I should accept one of the dishwashers they had available. I told him I wanted a certain one and I said, "Why would I pay money for one if I can get one for free?" He's like, "Well, I would. I would just go and get me another one." Other than that guy with the attitude, AHS was okay. I've called to get my refrigerator and my stove repaired. I'm still waiting on a dishwasher, but I want a specific one and it's not in stock.

For my recent claims with AHS, the oven was not heating up properly. Also, for the refrigerator, when you open up the door, it would open all the way instead of stopping. I spoke with the representatives of AHS and they were both helpful and professional. They supplied me with the contractor’s name and phone number and the work order number. The techs were very professional and knew exactly what needed to be done when they came out. The tech detected what the problem was and ordered the part and repaired the oven. Each and every time I've used AHS, it's been a really good experience. I've had them for a couple of years now. I have two properties that I use them on. They were very good, on time and they addressed all my issues.

I had a constant leaky faucet. The first group of service people American Home Shield gave me couldn't come out for a long period of time. I called them and told them that my bill was constantly going up and the faucet was running. It was no longer a leak or drip, it was a stream. American Home Shield got right on it and sent somebody out. The person they called the same day came out and asked a couple of questions. He came out prepared to do the job and told me what he was doing before he did it and got my approval on it. The techs fixed up the issue really nicely. He did the job and was friendly doing it. I've been a happy camper ever since because my bill has gone down tremendously by at least 50%. I'm satisfied with American Home Shield. I've been with them for years and I was most impressed with the person that came out and did the job. That's the person that I would give triple-A to.

Back in December 2020, my furnace went out. It took American Home Shield three weeks to get it to heat. Finally, it was because the lady I talked to noticed that I had 30-degree weather. Nobody called, nobody came, they didn't send anybody. I called somebody on my own, and they ended up not paying for those people. They sent somebody from another county who were three teenagers. They looked at the furnace and said what I told them the other man said. They didn't even take it apart and look at it. That wasn't professional. They just said, “Oh, yes, it’s old. It needs to be replaced.” “Okay.” So, they gave me $1,500 for a furnace. That is not what a furnace costs. That is way less.

I was happy with American Home Shield until I had this last episode with my air conditioner. I didn't know the protocol, first of all. They didn't explain everything upfront. It took me a month to get the issue fixed. I called them a couple of times, and they told me it was ordered. Then I found out that it hadn’t been ordered. Then they said that I had to choose whether I wanted the payoff or I wanted to have it fixed. My sister had went through that, so I knew to tell them that I wanted it fixed. But they kept saying that it was a mix-up with the payoff and receiving, and what I wanted to take it out, what they were offering me in the payoff and having it fixed. They didn't pay us anything as much as I thought that they were gonna pay on their part of it.

I had a claim for my garage door and that was good. The techs got it fixed in only about 30 minutes. Another claim I had was for my AC that went out and needed to be replaced. Home Shield said that they have to put in a new one but I would still need to pay 3,000 something dollars. What was the purpose of me paying for 20 years and I still have to pay that much money? Even if I took the unit that they're giving me, it's only a three-month warranty on the unit that they are providing. If I didn't get that unit, Home Shield would only pay the company that did the inspection $1,800.

I called AHS and then the contractor came out to fix my dryer.

I was fine with the contractor. They were great. The only thing that took long was getting my parts from American Home Shield. They ordered them. But what happened was the way they ordered it, we didn't know another part was inside one of the boxes. And once we finally found that out, because we weren't getting any feedback from AHS, we told Sugar City what boxes came in and what the numbers were. They were looking for all the parts. They were waiting for three parts. And that will be two parts within one box. And according to the number we gave them, it still showed one part was still coming. But once AHS and Sugar City got together, because they had been calling, and I called, they finally figured out that one piece was actually inside of the box. That washer ended up not working. I couldn't believe it was rusting already underneath. AHS ended up replacing it because it couldn’t be repaired. It would be way too costly.

They came to fix my refrigerator and the guy changed something. It was working for a second but it cut off. So, they sent two parts. But the parts have been here and the techs keep not showing up. They won't put it in. And we've been without a refrigerator for quite a while. Other than that, AHS has been pretty good with the other stuff. AHS should check with customers to make sure the job is finished when the contractor says it's finished.

I notified American Home Shield online about the spring check-up on our system to make sure it's functioning. Once I put in the request, I was contacted by Island Breeze and things went really good with them. They were very professional and quick. They were there half an hour and everything's been functioning correctly.

We had power issues in the bathroom and Jag Electric was fantastic. They fixed the issues in less than an hour.

The icebox wasn’t working right. I spoke to a live representative who got the job done, so everything was fine. The technician knew what he was doing. He understood the process. He had to order a part and that took 10 days. By the time he got the little thing in, it wouldn't close. And it was because there was a bent hinge. He was able to figure that out and fix it.

The plumbers who recently came did a great job, and I love American Home Shield. I love that I can do requests online, and all I have to do is put in the problem then they get back with me really quickly. The service has been great, and we passed this along throughout my family. My brother told us about it when we bought a home, and I told my other sisters about it as well. AHS might have some of them as their customers already.

Contrary to the popular reviews posted for AHS - when it comes to customer service, AHS delivers an absolutely horrifying experience. Our furnace broke down in the middle of winter and was only addressed after multiple repeated followups, leaving us without heat for multiple days in Michigan January. It stopped working again in spring, and this time 1. it took us multiple followups over phone and chat to get AHS to send someone over. 2. Their tech came 6 days after the appliance broke down. 3. The tech ended up disturbing the device further leaving us with a furnace that kept running non stop so we had to cut power to HVAC.

When you're on the phone you get the runaround and the biggest problem is you get bad contractors. American Home Shield is nonresponsive and send subpar contractors and are dishonest. I was trying to get my toilet replaced and was recommended for a toilet replacement by the contractor, but in the end, Home Shield had me buy my own toilet and didn't reimburse me. Another instance was one time they fixed my washer and it flooded my house.

We have pool coverage as part of our plan which our serviceable items specifically list pool equipment, pool plumbing and pool electrical. We did a service request and paid the $75 service fee for pool equipment because we thought that was the issue. DJs Pool Service came out and found out the issue is from a pool light which should be covered under pool electrical. The same contractor said he could fix it and submitted a repair request to AHS. I tried calling AHS on 5/16/2022 to ask if it was approved and the first lady I spoke to said the only way she could add it to the request was by submitting a new request but she would refund the $75. I asked her to wait so I could confirm with the contractor that the electrical was the problem as he had spoke to my husband.

We moved into our current house Mar 26 2021. Our home warranty was with American Home Shield, phone number: 888-682-1043. Website is www.ahs.com. Headquarters address is: 889 Ridge Lake Blvd, Memphis, TN 38120. For that year, it was fine overall and we didn't have any big issues with them. They were definitely more helpful than not.

They sent me money to replace my dryer and my stove. My only concern is when I signed up for the policy, I was told one thing and then when I called for service regarding my air conditioner maintenance, I was told something else. The gentleman told me, "Under your contract, if anything is needed, you would have to pay out of pocket for it.” I said, "Wait a minute. My coverage states that all of that is covered.” And he said, "Not the policy you have". I don't have the contract, which I was supposed to be receiving by mail. I got very frustrated with that because to be told one thing and then be told something else when you call for service is not good business.

The ice maker wasn't working. AHS customer service was very polite and I was able to understand perfectly, which is good because in the past, there were problems with the English. The tech explained in detail what the issue was. He was so thorough. I learned about the ice maker from him and I was extremely happy.

American Home Shield irritates me from time to time. I threatened to throw them away, but we don't. And for situations like what we just had, which is our dishwasher went out, they would either come out and fix it or replace it. In this case, they fix it and fix it until they had to replace it. It's complicated. But those things are reasonably handled.

Sevier Climate Control came out and did a great job. I have one claim going on and an appliance company is looking at my refrigerator and my washer. But I haven't had a great experience with that company. I've been kind of going round and round since the 21st of April. American Home Shield had a guy come out and he didn't seem very knowledgeable. He came out like he was in a rush and didn’t diagnose the problem. He was just taking a good guess at it and if that was not the case, then he’d come back the following week. I'm being inconvenienced a lot because I'm waiting a week in between each one of these little guesses. That company should do some kind of follow up. When they leave, I can't call. They don't answer the phone.

Hers and His Plumbing came out to do our plumbing request, and they fixed one of the toilets and did something to the other one. This claim is still in process though. When they noticed there was a bulge in the wall, we talked about that and the plumber said that that was a plumbing issue. They had to call in another company, SerClean, and when they inspected it, they found out that there was a leak from the bathtub. SerClean had to remove all the tub and the fiberglass walls, so I'm left with a big hole in the bathroom, waiting for the plumber. He has to repair the pipes that were busted behind the tub, and I was told he could not get back to my house for two more weeks. When he repairs those, then the contractor will come in and put in the new tub and the tile.

My garage wasn't working and I called and scheduled the service. The contractor called me back and set up an appointment, and he came through on time, was very friendly, awesome and cool. He looked at my garage and fixed it, and it’s been working ever since. It is an old garage so I should get it replaced. But it's functional so I want to still use it. He told me about it being old and I agreed with him but I bought it the way that it was, so I can't complain.

The garbage disposal was blocked and the contractor came over and unblocked it within 10 minutes. Everything was working fine after that. AHS makes things simple. They consolidate and streamline things. If anything breaks, we know what the one-time fee is, and then someone comes and takes care of it.

We like Cabot Mechanical. We've dealt with them a couple of times and they've done great work. They most recently came out because our air conditioner wasn't working. We had had a company come out before and worked on our furnace, and they apparently had loosened a wire. That was what the technician with Cabot had to repair. We're back to being cool in our house, so we're happy. American Home Shield is great. They keep our house running. We switched to them ‘cause we were hoping they would cover the ductwork that needed to be done. When we needed the work done, they covered some but not all. We had to put out a little bit more money than we were wanting. But at least we didn't have to pay out for the whole furnace.

American Home Shield's rep got on my nerves. He was irky. I asked questions, he would get frustrated, like he didn't want to answer my questions. So, it bothered me. I've never done this before. I'm not gonna stop asking questions until I get answers. So, I kept asking questions and he tried to rush me off the phone. On the other hand, the contractor was very smart. He knew what to do. He knew that I wasn't one of them people you can just come and fix something, so he explained everything in detail. I'm so happy.

A repairman recently came out to fix my air conditioning unit. He was very friendly. For the most part, I'm okay with AHS. I haven't had any complaints other than the company that came out to install the dishwasher. They wouldn't install it and I had to pay a plumber to do it. But I appreciate the customer service. I called and told AHS about the situation. They were right on it, and everything's been made right.

We had three slow drains. One in the tub, two in the sinks. They needed to do the routing to get all that hair out of there. We also had a leak around one of the faucets. They ended up having to order a part and come back to replace that faucet. They did a fine job.

The dishwasher was leaking. The person we had was great. The dishwasher is working.

The first contractor that American Home Shield arranged for me was super awful. I even told them to cancel my policy. They sent a second contractor and the service was better. The first one was a joke. Two of the four burners on my stovetop were broken and the first person told me, “At least you still have two you can use. So you don’t need to fix the other two.” I was so frustrated. But after AHS sent a second technician from another company, the service was way better. They were nice, very helpful and willing to solve the problem.

I called Home Shield and I told them about my middle diverter from the bathtub and shower. They didn't tell me that they didn't fix that type of stuff. They sent somebody out. They said they would have to order the parts then come back out. I kept calling the company. They kept saying that the parts were not in and that Home Shield had to get in touch with me. Two months later, I called Home Shield and told them what happened. They reimbursed me my $75 because of the situation. But they still charged me $75 again for another company to come out to fix the same issue. That wasn't appreciated at all. If they had that in their records, they should have said, “They can't fix that part.” I also told the second company that I had a leak in the same area. They said because I had tile, they couldn't fix it.

When I submitted a claim online with AHS, it was super easy. We were trying to upgrade the faucets and when we were trying to put them on, a piece broke off. The one we were trying to put on was not compatible. The tech explained to us everything we needed to do, what it exactly was and what we need to look for. He fixed it. It was perfect.

The last time I called AHS, I was supposed to submit a receipt for a refund that I did the replacement of the faucets on the sink. But I haven't done it. I asked them to email me the link so that I can submit my receipt. But I never got the email. I was very disappointed. On their website, they should also make it easier for customers to request a service. One time, I tried but the website was not having that. I could not click on and request. I had to call.

MaeDae Electric responded fairly quickly on the day I filed a claim. Also, the tech was knowledgeable and quickly did the job.

Recently, I had my air conditioning and heating serviced. The people who have been doing it since I bought the house said that a condenser needed to be replaced. I called American Home Shield about doing that and they said that if I didn't have their people do the inspection of service, they wouldn't pay to replace them. So I wasn't really happy about that. They never told me that I had to have somebody that they recommend do my yearly service. Also the people with Home Shield won't replace something until it's completely dead.

I asked American Home Shield to do some tune-up. It was a free service. The contractor sent me a time when they’d be coming out. The tech was professional. We let him in, he went out, checked our air conditioning, told me how things looked, and then he left. I would recommend AHS.

Our air conditioning unit upstairs wasn't working. American Home Shield's vendors have been great. They're a lot better than American Home Shield whose customer service is not the best in the world. It should be easier to get people on the phone.

Both of my plumbing issues were fixed. One of them was in the master bathroom. The shower faucet was leaking and the techs fixed it. They changed a piece of the interior parts. They also fixed the kitchen faucet that wasn't working. But the same faucet now has the same problem. Techs will come from Infinity Plumbing tomorrow morning. We're happy with American Home Shield. Anytime we call, they send somebody in the next few days.

AHS is the worst in the world. I've ben with them for 20 years and they did nothing to help us. We had water that was trickling down from the ceiling into the drywall by an electrical socket. So they were gonna send out a plumber, but the plumber never came. Then they were going to send out an HVAC guy yesterday. And this was supposed to have been expedited, which means that they had four hours to come out. We tried to call the guy but he wouldn't answer. We spent two days on the phone calling American Home Shield and all we did was speak to people in Ghana who just read scripts. They had absolutely no idea how important it was. I ended up having to pay $580 yesterday to get an HVAC guy to fix it.

Generally, American Home Shield is okay, but the communication, the responsiveness and quality of the contractors vary. Some are very good to excellent, and some are fair to less than qualified. The online process of filing a claim can be difficult, too. I put in a claim for an item and did not realize the components of that item was not covered and so I paid for the service fee. They would never fund it. The contractor came out and said, “No, it isn’t covered under your policy.” Also, it takes a long time to get through an agent. The reps on the phone sometimes are terrific and helpful, and sometimes they talk around in circles and don't know what they're doing.

The guy who came in for the checkup for the air conditioning system seemed pretty quick and efficient. On the other hand, when I had a replacement oven sent out, it took over an hour to get through to somebody when I had to call in. I tried to do it online but I couldn't. If you have a question, you can't get it answered online. I don't call in much, but I recently did a claim for a dryer and it was easy. It was a little disturbing though. American Home Shield sent an email out, and my payment was processed for the job, but the person they assigned to it didn't do that particular thing.

I had a leaking faucet and my toilet was making a large squeal noise. I called American Home Shield. It was fairly easy to get through. I received the name of the company that was coming out and the telephone number for contact. So far, everything's functioning well now.

Appliance Wizard came when they said they would, looked everything over, and told us what they were going to do. They couldn't get parts for our dishwasher anymore so they would get a replacement. AHS sent us a notice to pick out which one we want. My wife wanted a black cover so we're waiting to see if they can get a black cover on the one we're looking at.

I've used American Home Shield twice and so far, so good. The first time, their contractor came out to care for the dryer that was making noise. They said it needed to be cleaned and now, that's good. A contractor was out recently to repair an air conditioning unit which wasn't blowing cold air and that went smoothly. The air conditioning guy was quick. He came out and went to work. He answered questions, located the defective part, and made sure everything was working before he left. But I wasn't happy that the price went up as much as it did. It went up by 25% and I don't remember seeing an email that it was gonna go up. One of the reasons I went with American Home Shield was because it was cheaper than the previous service that we had. But that was a significant jump. When I asked the customer service rep about that, he just mentioned they were trying to remain competitive.

My dryer wasn't working. The contractor came, assessed the problem and had to order the part. The switch that turned the dryer on was the issue. They were back within two days and fixed the part. They were fantastic. Use American Home Shield because they're great.

My refrigerator wasn’t cooling. I filed a claim with AHS with a rep and they were extremely professional and helpful. They explained to me everything - what is covered and what is not and what they were gonna do. They sent out Sears and they were really great. Every time the tech did something, he showed and explained it to me.

Water was leaking inside my wall through the ceiling on the second floor. A contractor came out and looked through everything. Good thing I was able to stop it myself and it was the exiting water and not the incoming water. If it was incoming, I would have to turn off the whole water supply and I'd be down for three days before they got there. But it got inside the wall and they said was there was nothing they could do because that was not covered. They needed to cut the walls and pull up the floor but I told them no. I have other insurance for that and didn't want to pay for it when I have insurance to cover it. The only thing was that they were so far away that, if I would have hired them to do any of the plumbing work through the initial inspection, they would charge more than someone locally here for the travel time. That would have been a been a hit that would have went towards American Home Shield.

So far, it's been good with American Home Shield. I put in a claim for the check up on the AC and a contractor came out and did it.

I call American Home Shield to file my claims and I tell them the problem and they charge me $100 to send a tech. They've been able to get people here within 24 hours. I recently did a claim on my washing machine. It was making lots of weird noises. The problem was actually the pump, which had been replaced once before about a year ago and it went out again. The gentleman from Arc Appliance was here and made it very easy to do. The first company that they gave me to call, called me and said that it would be 10 to 14 days. That company suggested that I call AHS back. AHS got Arc Appliance here within the next day. Their guy did a very good job.

The technician did a very good job. He was very experienced and did a very thorough check. He said my system looked good. He made a few recommendations for future reference and educated me on the process.

I went downstairs and there was water all over the washroom floor. I couldn't tell where it was coming from so we stopped using the kitchen sink and the dishwasher. We also noticed it was backing up in the washroom sink. There must be a clog somewhere. I was thinking it was coming from the sink but it turned out to be coming from the floor. Two days later, we're taking a shower and we noticed that the water is getting cold. I went down to see if the pilot on the hot water heater had come off and saw a puddle of water on the floor from the hot water heater. We called American Home Shield and scheduled for service.

We were having some water runoff and condensation in our upstairs air conditioning system. Water was collecting up in the pan. There was basically a plugged drain. I did a claim via the internet as it's become my preferred method. I can do it at my convenience and don't have to necessarily be stuck on a phone call. I submitted the claim in the evening after hours and by the first thing the next morning, I had received a call. Techs came out the next day. I had discussed with them what was happening so when they came out, they just evaluated it and then took care of it right away. They were here for about an hour and a half.

I wanted to preclude having to search for vendors. The problem, especially here in Texas, is people don't show up. When our toilets and drains would not flush, I notified American Home Shield through the phone and it was cordial. The contractor showed up the next day. The guy replaced the float valve. He knew what he was doing and explained everything that was going on. It was good as it could be expected by anyone.

I did an online claim to American Home Shield and it was pretty easy. I was given the contact information and approximate date of when the service was gonna be rendered. Plumb Tech arrived on time. The plumber diagnosed pretty quickly and got the boiler running pretty quickly. Overall, it's been easy to get the help needed when you need it. AHS is the number one rated company on Google. I would recommend it for peace of mind.

In the recent past, they've had better service vendors. We had a claim for the washer and the provider had to order a part and wait for it to come. It was a little stressful as it took a little long to get but not unreasonable. The tech was very professional and did the service very quickly. He was very friendly and helpful. He also did a little explanation as I like to know a little bit more. That was a nice experience.

Almost all the time, it’s hard to reach American Home Shield on the phone. Sometimes, the claim cannot be done online. I would try to talk to them on the phone, and it would be hard to reach them. Somebody came recently to fix the fridge, but I’m still waiting for a part for it. It’s almost two weeks already.