American Home Shield Reviews

I have the GE Monogram refrigerator. I noticed that my icemaker and where the filtered water comes through had just stopped working and making loud sounds. I had called GE first and I kind of thought, “I have home warranty. Let me just try and figure it out.” So, I ended up calling American Home Shield and getting everything on schedule. I did request for GE because my refrigerator was over $10,000. I didn't want someone just come and try to figure it out. I wanted someone that specifically worked on those refrigerators.

The technician who came out for an AC repair is so good, and I like to keep that one. I hope every time I call American Home Shield, they're gonna give him to me. I like that company, too, because when I call them, they come right away not like the other one who were telling me, “OH, that's how. You pay it.” So, we suffered for three weeks. We didn't have air conditioning, and my mom is sick. I'm so worried. We kept calling them, but, “Oh, we still order the materials we put on it, so you have to wait.”

Everything went smoothly with my recent claim with AHS. The tech came a couple of days later. He looked at our pool sand filter that was busted and he told me there was nothing they can save. It needs to be a new one. He said he was gonna get the approval from AHS. He would order it. Then as soon as it arrived, he was going to give me a call and would come by and then put it in. It was a week turnaround time, which was awesome. He was very professional, cleaned up afterward and it was very nice. This year, I also had my dishwasher broken. They came out and fixed the dishwasher, but I waited two months for the parts to come in, which I was not happy about. But with my microwave and oven, everything went smoothly.

My AC unit went completely out. The techs assessed it really quickly and the only issue was that it took a long time to get the part. Always get a home warranty even if it's just for the AC and heating system.

The blower motor of an HVAC unit that we replaced two years ago went out. We called American Home Shield and set up an appointment. The contractor came out the next day and ordered a part. Unfortunately, it was Friday when the order was made so the part didn't come in until Tuesday. But as soon as it came in, someone came in, replaced it, and we were back in business. So far, we've used our home warranty five times. We used it for both HVAC units, upstairs and downstairs. We also had a plumbing issue a couple of months back. A few years ago, we had an issue with our oven.

The tech came and changed the light bulb in the refrigerator. The refrigerator is fine. Then he had to come back and fix my dishwasher. But it is still leaking, so he is going to come back out on Saturday and fix it again. The claims process at AHS is okay. But the problem is the representative. I can't understand their accent and they talk too fast. So I get frustrated and ask for a supervisor. The reps either tell me, "No," or "Well, the supervisor have to call you back." So they get a supervisor call me back. There was one supervisor that didn't call me back. I had to call multiple times and then I finally got in contact with a supervisor.

We have two ACs, upstairs and downstairs, and we reported both ACs not working. American Home Shield replaced the one downstairs with a new AC but it cost me so much money. I was expecting they would take at least cover half of the share. But I was shown the contract terms are such that they didn’t take at least half of it. Also, the upstairs unit is still not working. I would have at least expected both upstairs and downstairs to be fully functional. The contractor said it needs the coils cleaned but it’s something like 1,600 which is a big chunk of money. This will come out of my pocket again. So, expenses-wise, it’s too much. I can understand American Home Shield won’t cover maintenance but if the unit is for replacement, they should cover half of the cost. I’m paying them every month a coverage fee and on top of it, I’m paying $100 when a tech comes out.

I had the hot water heater replaced and that worked out. Aments Anytime Plumbing did a good job. They were nice, friendly, and answered all questions that I had.

Overall, I've been satisfied with American Home Shield. Recently, a plumber came and he was very helpful. However, I don't think he fixed the problem. Whenever I would dump water in my sink, it's backing up into my bathroom tub. He used a snake that didn't work. So, what he did was he used something that he poured down the sink. Then he ran the water and it did seem like it worked. But a day or two later, it started back up. The only thing he told me was that the people that lived here before I bought the home may have been pouring grease down the sink. I may need to have something called jetting done.

So far, I'm very pleased with the claim process. There was something burned up in our air conditioner. I called American Home Shield on a Friday night. The contractor was out here on Monday morning. They replaced whatever it was.

We called in an AC problem and I gave the contractor, Greenway Services, my number several times to call me back because my husband is a pilot. But the lady at Greenway Services, Maureen, called my husband back and she got my husband one day when he was really busy. He didn't quite understand what she was saying and they scheduled an appointment three weeks later. The heat was terrible and the air conditioning was out. After about a week and a half, I called to ask why the appointment was so far out and I came to find out that they were trying to send somebody to get a whole new unit instead of fixing it, which is not what we wanted.

The recent experience on the turnaround time with AHS was poor. The whole claim for our dishwasher took four weeks, between parts and servicing. I'm assuming it’s COVID-related and nobody can find resources. But this was the first time we had an issue. AHS just needs to figure out a way to get the needed staffing to be able to respond quicker. This is a dishwasher. It isn't really critical. But if it's winter and you have your heater down, that's a bit of a problem.

The experience with our recent claim with AHS was great. The technician was good. He explained what was wrong. The vents were not open. But then he pointed out that the unit indoors that we have doesn't match the one outside. The claim process of AHS was easy to access. Everything was done through the phone, through options. I like it.

The AC just stopped working. The contractor came out and handled it. It was just a little fuse. And they were good and quick, so it was nice. Everything was good. American Home Shield can help out when we're stuck in a pickle.

The AC wasn't working properly and the technician said it was the motor. He fixed it and he was very professional. American Home Shield is a great company.

Our hot water heater was leaking. I did my claim online and it was fine, but I wish I could do more claims in different areas. I need my dishwasher looked at, too and I can't do a water heater and the dishwasher at the same time, so I gotta go back in and pay another 100 bucks to have the dishwasher looked at. Other than that, I've been pleased so far with American Home Shield.

The AC was leaking. A tech came and checked and he found out what was wrong with it. He'll come again tomorrow to fix it. He just ordered another part. I like American Home Shield. We're gonna renew every year. It's really convenient. Whenever we need service, we just call them and they come right away.

The tech was really quick and efficient when he went out for our AC. Took him five minutes, when others had come out and had taken them an hour to figure out what the problem was. He needed to repair or replace a part that was not functioning on the air conditioner. It's working great now. AHS is reliable. They'll come out or they'll send an operator out fairly shortly and they'll text you when the operators are coming out. It's just an easy process.

I pick up the phone and have a laboriously long call whenever I have a claim. American Home Shield has offshore groups of people who sound very young and don't know anything. The middle management in American Home Shield is woefully lacking. Customer service has well-intended people you can launch complaints to when the service isn’t right. They say they are gonna talk with their field manager and they will reach back out but they never do. I go back a month later and it’s reported that they have my comments, but nobody ever follows up.

The first time I used American Home Shield, I had some issues with the redundancy. I had to give the same information at least three-plus times. I was on the phone and then did a video call. I was on there for almost an hour just to say what was going on with my stove. And then the contractors called me, and I gave them the exact same information because it wasn't transferred over. That was obnoxious. But after that, everything else has been smooth so far. I've only had to call one other time for an air conditioner issue. Everything was fine with the tech. It ended up just being something incredibly simple. And I felt a little embarrassed after he showed me how simple it was.

When I had a few things happening at the property, American Home Shield's response was okay. But we've recently had a real bad situation involving my water heater. A pipe broke first and water was all over the walls and ceiling. There were some furniture and baby clothes stored in the garage. Everything was saturated. I called in the work order and it was put on to be expedited. American Home Shield sent me the information of the contractor that was assigned on a Saturday afternoon. I did give instructions for the plumber to please call the number for my daughter because she was currently at the residence when it happened. I'm currently out of state. But I did not hear anything until Monday afternoon.

MJ Appliance was excellent. They were very timely and they accommodated my schedule. They had great communication. They were very professional and cleaned up after their work. They worked on my machine that stopped filling with water. They determined that for the newer Whirlpool Cabrio, there are three intake valves and when one of them goes out, all three of them go out. So, the part was ordered through American Home Shield, and when it arrived, they came in, they installed it, tested the washer, and it's now working beautifully.

So far, everything's been good except for one company that we dealt with for our washer. It was Accord Appliances. Number one, we can never make an appointment with them or get anybody on the phone. Anytime that we try to attempt to call them, it's over an hour wait long. Number two, we have an error on our washing machine and the first person that came out said, “Oh, it could be these two parts.” He went ahead and ordered those two parts. I called a couple days later and said, “Hey, I'm just following up. You guys ordered the parts. Can we make the appointment for you guys to come and install the part?” The guy on the phone said, “That guy doesn’t know what he's doing. Let me send out the expert.” He said, “It could be a loose wire.” Fine.

The AC in my mother's house wouldn't cool, and the repair man from Austin Heating came out on Friday. He went up on the roof and said that he fixed it and to give it a few hours to start to cool the house off. It cooled it and my mother left the house then got back at 6 o'clock and it was comfortable in there. It was in the high 70s, but the next morning, my mother called me. It was back up to 86, 87.

Dirt Cheap Appliance came out for a repair and ordered a part to it. They knew what they were doing.

All the way around, I had an amazing experience, interacting with AHS and getting things done the way they were needed to be. My refrigerator broke down, and the techs who came were professional, knowledgeable and personable. Everything was great.

World Class AC was great in the beginning. They came and we thought the problem was resolved. But there was a leak and it caused significant damage to other areas in the house. The ceiling that is in the room directly beneath the air conditioner was taken apart and That was when it was discovered that there was still leaking. It turned out that there was a pipe that carried the coolant that was not insulated. The condensation had nowhere to go so it kept dripping. It appeared to be another leak but it wasn't.

We had an issue with our water heater. So, we ordered a new one. The contractor just came to put it in. Because we had checked it back in January. We called them back. I've talked to American Home Shield, and they told me to just go in and put in an order for the plumbing. The tech did a great job. Everything's working fine.

I’ve had two different contractors here and they were both very good. They both did the job so I have no complaints. I’m very satisfied. Ohohna AC came and fixed my air conditioner, and it’s working. People should give American Home Shield a try.

When our AC went out, I put a claim in with American Home Shield and got a call from Jungle Cat the very next morning. They were able to get me scheduled and they got out very timely. They came out twice. The first time, the blower motor went out and they tried to see if it was a capacitor ‘cause that's a common occurrence. However, they found out that that wasn't the issue. The motor burned up, and they replaced that. The system worked for a week then it quit blowing again. I looked at the main unit outside, and there was considerable ice buildup on the unit. Having been around air conditioners myself, I knew that there was a problem with either the airflow over the exchanger or the amount of refrigerant that was in the system.

We couldn't get the house cooler than anything below 80 that was why I made the phone call to American Home Shield. They gave me South Placer AC that said it would be a week before they could get out. I told them I have a disabled grandson who lives with me and couldn't go that long with no AC. That was when I called American Home Shield back and they got me this company who was out the next day. I really appreciate this company doing that and helping me with the issue. When the guy came out, he asked to see the unit so I showed it to him. He asked me when was the last time I changed the filter. I told him I didn't know I was supposed to. It had never been changed in two years.

Sometimes, it takes too long to talk to somebody by calling American Home Shield, so I did my second request online. I initially had another claim with regards to plumbing and Sigmond completely fixed everything the first time. This was completely independent of what my second issue was, but when I went in to do the online request, it defaulted to the original because their system thought it was the same plumbing issue. There should be a little more options on the website. I wasn't able to pay the $75 at that moment because it was a different claim.

The wires had worn down to the point of tearing. So there was no way to actually get power to it. C And R came out. They replaced all the wires so they were able to get power to it. Then, once they got power to it, it started to fill up the drain. There was some leakage that occurred off the side of the drain through some of the pumps. So then they fixed the pumps and fixed the leaks. They did a great job.

I'm really a stickler with good customer service. When I called American Home Shield, they were pleasant, helpful and not pushy. They got a good feel. Then now, everything's been professional and timely. I've had service on my refrigerator and air conditioner. The claims process was very timely, which is important when you're out of a refrigerator or out of air. They just haven't gotten back to me on the air conditioner yet, but everything's complete with the refrigerator. I have less stress having the home warranty. I don't have to call around and try to find somebody and do research and see how qualified they are. It makes things a lot easier. I understand that they contract out to different people in the area. The people that they chose are very good picks, and they're also professional. So, I am very pleased.

American Home Shield’s policy of not replacing something until it's completely failed is frustrating. We recently had our water heater serviced and we've had various plumbers come out. When I first called and the water heater was causing a leak in the wall, their system was down and they couldn't send anyone out. They said that I'll have to call back the next day. But I had an active emergency leak happening and there was no way for them to give me a phone number of someone I could call or get it stalled. I had no water all night. Then relieving the pressure made the leak stop, and so the contractor that came out could not do anything about it because it wasn't currently leaking, so he couldn't even investigate. He was going by directions from American Home Shield not to do anything if the leak wasn't actively dripping.

The outlets don’t work on the whole one side of the house. I was told that it was wired incorrectly and it was fixed by the repair guy. It worked for a couple days and then it didn't. If you push the button in the garage, it works except when it doesn’t stay pushed. It constantly trips and it’s not working again so I submitted another claim to American Home Shield. I went through the website and it was a little bit confusing. I had to go through an old email to get to it. If AHS had an app, that would be way better and I would like that. An app would be very helpful and it would be a little easier for me to navigate.

I would love American Home Shield if things could get done on a speedier process. I'm still waiting for money or a replacement faucet sink from the last service order. We've called three times and each time, they would buy the cheapest faucet. The faucet that was originally here, we could have used it. The plumber said it’s just a valve that was missing. He called the manufacturer, they would have sent it to AHS. But they put a cheap one in here that was like 75 bucks. The one we had was 400 bucks. I said, “Even if you're not gonna give me one that’s like that, I understand it was an expensive one, give me one that's 200.” But, they wouldn't. Just brought in the cheap little one that would break and then that was it.

Our air conditioner started making noise so we turned it off so that it wouldn't blow up. We're in Fresno, California and it's 110-plus degrees here. We're also elderly people. After a couple of hours, my husband tried turning the air conditioner back on and it started working fine. We contemplated whether or not we should cancel the repair guy coming out or not. We ended up letting him go ahead and check out the air conditioner because we didn't want the problem happening again.

Having someone to come out immediately to look at the appliance was great. Shortly after, there was no response whether or not the washer was going to get replaced or if they were ordering a part. I had to call back at least three times to get a resolution. It took a little bit longer than I anticipated. May 21st was when I opened the claim, and it's just now being resolved. I had the washer brought out today. American Home Shield is a great service to have. But in the event that you do file a claim, be patient because a lot of things don't work out as soon as you think that they will work out.

A-US Air Conditioning of Texas came out and I was told that the unit just needed freon on the outside. The tech put some in but couldn't fix the inside. There was a water leak on the inside and it buckled my floor in the hallway. I put a fan on it trying to dry it out then two days later, another guy came and fixed it. He said, for some reason, all of a sudden, it was almost half an inch off. I've never had trouble with it before. He said the water was draining to the back, and he fixed that too.

Having American Home Shield, I don't have to worry about taking care of my appliance, not that I don't take care of them, but if something breaks, we just have to call them and get taken care of. They help us find the people who come and fix it. We live in a very remote area, so it's nice to have somebody do that for us. When we had an issue with the dryer, they sent a repair company that had to come out twice. The techs were very friendly, and we'd have them come back out again if we had another appliance problem.

I was very happy with Smokey's Garage Door. They did a great job. The garage door was broken. They had fixed it one time before but it broke again. This time, they came in and they put a new system in, so it's perfect. The guys were very good. I didn't have to be there with them. I had to go to a meeting and he got the work done perfectly and left the garage door opener in the mailbox where I asked him to do it and it was amazing. I also had a refrigerator claim and the company had to come back too. They both had to come back on two occasions. They came back and the two gentlemen came in and the refrigerator and freezer are working again. I'm very happy. It's great that AHS sent someone out timely and the service was great.

American Home Shield has been good so far that's why we've kept the service. We wish the service cost was a little bit less, but I understand it’s a warranty. We usually get a quick turnaround for service. Though we had to wait a day and a half for Gibson Air Conditioning & Heating, they were able to resolve the issue in not more than an hour or two.

Everything went smoothly. There were no issues whatsoever. They took care of everything that needed to be done. Jacob, the tech who came, was very polite and knew exactly what the issue was. He got the part ordered for me and got it installed.

The service with American Home Shield is good and on time. They take the calls fast and send people to fix what needs to be fixed fast too. I get a call usually in one day and the person who is going to fix come in the second or third day. The last time I called, the water was leaking from the bottom and the contractor said that they would come back with the pieces. The person came back with the two pieces a week after and replaced them. I’m selling my house and I‘m looking for the certificate that shows that the parts were replaced. But I couldn’t get it. I called AHS two times and I was on hold. They passed me to another person. So, I called first the company who replaced it and they said they cannot do that. It has to be with AHS because they were hired from them. AHS just sent a survey about the service that was completed so I had a hard time showing the buyer that the parts were replaced. If AHS can still do it, I would appreciate it.

One of my favorite things about American Home Shield is I can do everything online and they're usually quick about it. Our air conditioning unit went out at 10 o'clock at night. Because we're in Las Vegas, it's hot morning, noon, and night. I got online and did American Home Shield's form in the middle of the night. Within 30 minutes, they sent me the contact info for the contractor. We went ahead and called them the next morning. It took Paul, the technician, a day to come out. He came within the window that he gave us and addressed the issue within 15 minutes. He had to get parts and wasn't sure if he'd be able to make it back that day or the next day. He did message me later and said it would be the next day. The next day, he came back. We ended up having a storm, thunder, lightning so it put the work on hold for a while. But he still made it out, put the new parts in, and everything worked great. He was fantastic.

With American Home Shield, you get a serviceman quickly. Also, the cost is reduced. But considering that you have the monthly fee, it probably really isn't in the long run. But it feels like it is. Recently, my garbage disposal wasn't working. The water in the sink went straight through it. The technician that came was excellent.

For the last couple of weeks, I've been waiting for a service on my pool filter and pump. I put the call and I waited for a reply, got a reply, and there was the company that was supposed to come out. I received a call from them within a few hours of me getting an email for them to schedule or to say they were coming out. On my telephone, it showed up as another company, so I didn't understand. I went back and did some research to find out the company renamed itself. Bottom line is, I have a lawsuit with this company and they're not allowed on my property, because of a past few altercations with them. So, it was very prudent that they do not come out.

I felt really good about requesting for service because there wasn't a whole lot that I had to do. Usually have to put in a whole lot of paperwork but I didn't. We had our air conditioning go out and they fixed it. They fixed our garage door as well. The tech for that was really good and super-nice. He fixed it where we thought that it wasn’t gonna be able to be fixed. Go for AHS.

I asked the guy selling American Home Shield, “Are you guys able to get people out to me?” He said that would not be a problem and that they have contracted with all these people. That sold me on the home warranty. When I had a water line break, I put in a request for someone to come out. American Home Shield sent me somebody from Globe and they said they don't go to Superior. I canceled the claim because my husband fixed the line.

I called American Home Shield because a big fuse blew in the AC unit. I went to the store and bought a new fuse, came home, and realized that the wires had fried in the fuse box for that. I called American Home Shield and asked, "Do we call an AC unit? Is this considered AC or electrical?" They said electrical, so we went with electrical. A guy came out and was here five minutes and said, “Nope. These wires have to be replaced.” Then we waited. That electrical company said they were waiting for American Home Shield to determine to order the parts or not. After three days, I called American Home Shield and they told me they were waiting for the electrical company to submit a report.

I had a leaky faucet, and the guy from Discount Contractors came out, looked at it and he put some stents in where the faucet was and he got some trash out of the line. And it has been working all right ever since. The old faucets were plastic. They were brittle because they had been on there a long time. However, I didn’t agree with having to go out and buy a new faucet to put on there then have the contractor come back out here. He didn't have that on this truck. And there was a service charge. Other than that, it was a good experience. But if you can deal with anything, you deal with the pros and cons.

The plumbing inside the wall of the bathroom sink was leaking. The glue had gone bad on one of the brackets. The tech was great. He figured out the problem right away and ran. He got the parts really quickly and took care of it. I don't make a whole lot of money, so I'm not in a position where if something goes wrong, that I can spend thousands of dollars all in one shot. So, it's better for me to be able to pay something monthly through a home warranty in case something were to happen.

I like American Home Shield’s service and the method of payment that I could schedule it, pay online and somebody shows up. I was given a phone number and the process was one of the best ways to set up an appointment that I have ever seen. It was seamless and that was my best experience in the 41 years that I've lived here. It was great.

The contractor, US Air Conditioning, needed to fix a leak that we had so I was calling to see if I could get the breakdown of what I was supposed to pay and what the warranty was going to pay. But other than that, we all came into an understanding. The only thing I didn’t like was that I call US Air Conditioning several times so that they could email me the invoice. They never did. And when the technician was coming on that same morning, I had to ask him. I didn’t know exactly what I was going to be paying for so he had to send it to me within the 30 minutes that he was coming. But American Home Shield has been good so far.

There was a leak in my handle on my shower and it would be leaking 24/7 with the shower off. The service was amazing. AHS has a good plan going. They resend the people out to fix the problem. The plumber came back out, redid the repair and didn’t charge us for it because she came out prior.

The air wasn't keeping up. The tech was amazing and since the repair, the air has been working great. We can set it at any temperature and it's been keeping up wonderfully.

Our air conditioning wasn't working and the contractor that was sent out was great. They answered any question I had and explained what the issue was. The issue was a capacitor and a low voltage line. So they replaced the capacitor and fixed up the wiring. They got our air conditioner running. But it took more than a couple of days for them to come out here and fix the air conditioning, which is pretty important.

The house would not cool. I had workmen here putting in floors for me and doing a few other things, and one of them called me and let me know that it was like 80 degrees and he could not get it to go any cooler. He went outside and said it was running, but it was frozen. He lives in this area and he knows air conditioners. American Home Shield sent someone out and it was a pound low of Freon, and now it works really well. The technician texted me, let me know his name and when he would be out. He came out within a couple of days, and then he texted me when he was on his way. I was in Dallas, and my sister met him here and he worked with her. With his communication, they were able to hook up.

I noticed there was water coming from our main condensation line. It just seemed like more than normal. But we didn't have any water coming out of a secondary line. So, I requested service from American Home Shield to make sure I wasn't about to have a problem. The system was fine and operating within limits across the board, and the tech did an inspection of all the equipment including the ducts. That was the service he was able to provide. So, it was relatively quick, but we didn't have an actual issue after all.

The PureChlor chlorinator wasn't working. The controller was saying that the chlorinator wasn't working because it wasn't making any salt. So we had to get it fixed. I sent in a claim and then I got a call from the repair person a few days later. He changed one part but I'm not sure if the part he put in was working properly. Something is still wrong with it. So he's gonna have to come back and check it out. I left him a message today. But overall, the pool people seem like they know their stuff. This is the first issue that we used AHS and it came through with flying colors.

My experience with AHS has been fine. The claim process of AHS is great. I've had them before in previous homes and they have been very responsive. They did what they said they were going to do. Realty Rekey came out a week ago and rekeyed and everything was great.

Almost immediately, AHS assigned somebody after I did the claim. A technician came out for the toilet that was running constantly and the faucet in the same bathroom that was dripping. He said that the valve in the toilet had come loose and he had to realign it. Then he changed the washer in the faucet. He was very proficient and the problem was fixed in about half an hour. AHS is a good deal to do because I've used it for a refrigerator, a dishwasher, an air conditioner, and plumbing all in the last two years since I got it.

When I signed up with American Home Shield, I did it entirely online. At one point, I misplaced the credit card I had on file, and I had to cancel it and get a new card. It was difficult to go through the online system and update the payment method. I ended up having to call them and do it over the phone. It was able to be resolved relatively simply. On the other hand, when my AC was running continuously on hot, sunny days, I put in a quick service request on their website. It was a short form and they sent me a confirmation email almost immediately. The next morning, the Airflo dispatcher called me and scheduled an appointment for that same day. They came out and cleaned my outside unit. They needed to recharge the Freon as well.

On my thermostat, it said that there was a problem with the compressor. So, what I did was I turned the temperature way down and went out there and it wouldn't go on. The compressor wasn't going on. American Home Shield called us and gave us a date, and then they told us the name of the company. And then, the contractor called us a half hour before they were going to show up, let us know they were on their way because we told them too we have dogs. The tech then called me half an hour before he showed up. He put a capacitor in it, and then that was it. Gave me the invoice and left. We just had a bad experience with Sears that came out. They were terrible. We're still having problems with them. But this contractor was really good. The tech was really nice, knowledgeable, and answered all the questions we had.

Home Shield is the best. I call and they set up stuff. I just have to wait forever to get a part for something. Also, I wish I could use the people that I know locally and I trust. The service guys have been great. The last time, they were out to fix a refrigerator. But I tell these people that set up these appointments, “Hey, I'm a home health nurse, I can't be there at 1 o'clock.” They say, “Well, that's what time the service guy is coming to fix it.” I say, “I don't care where the guy is coming from, I have patients I need to see.” They still say, “Well, don't you have anybody to be there?” I get that they want to get the best bang for the buck with this, but I hate that I can't use the people locally that I know.

My disposal wasn't grinding and I filed my claim to American Home Shield through their online service. The technician that came out replaced the disposal, and it's doing very well. The disposal may have cost $75, which is what the copay was, but I would have had to pay for labor.

American Home Shield's overall claim process is better than it was in the beginning. Recently, somebody came out for our washing machine. He said it just needed to be reset. He ordered the parts, and about a week later, he came back and repaired it.

We didn't know that at the time, our AC wasn't working well, and so we called and the tech came out. It turned out that we just needed a new capacitor for our outdoor unit. We've had several things that we needed to address and AHS had come out and taken care of it.

I really like American Home Shield’s service. The first time that I used it, I had an issue with my heater in the house, and it took a while to get a vendor here. On the other hand, the ones that I just called for my swimming pool were very quick and did a great job. I put the request on Saturday, and they were here Monday to fix it. I was told that I needed to change the filter, and they came and said, “No, you don’t need to change it." They were very honest and professional, and next year, I’m gonna use them for the maintenance of my pool, instead of the current company.

YAZD Mechanical did a great job. They needed to order a replacement motor and fan for one of my AC units. Then, once that came in, after a couple of days, they came back. They installed it yesterday. Then, they did a diagnostic and determined that I also needed a couple of pounds Freon. So, they added some Freon to my unit as well. AHS is a worthwhile investment to maintain your house. We live in a neighborhood with older homes. So some of these systems go bad, break and things happen. It's a nice insurance policy to have for your house. If something happens, then you're not getting stuck with huge repair bills. It's able to get repaired and replaced as needed.

I called American Shield for our air conditioning unit that was not working. I was very impressed with how quick the whole thing was. It was one of those really hot days and it was hot in the whole inside of the house. Both my husband and I are very old and we really can't tolerate heat. I was feeling sorry for myself because I knew that it would be like that for two or three days. But it wasn't and we just had that one night. I was notified that someone would be calling me and that I was called right away. Service people were out the next day and the whole thing was taken care of before 11:30 in the morning. One of them said to me, “Now, we don't talk. We just work.” This was the second claim we had with the home warranty. Almost a year ago, it was the thermostat. I would recommend American Home Shield to anybody.

The AC was making a lot of noise and eventually, the shaft and the motor stopped. It wasn’t cooling my house so when the tech came out and looked at it, I told him where the noise was coming from. When he took the top off the air conditioning, he said that the motor was shot. He didn't have one so he got one, and came back in about an hour and put the new one in. The AC is working perfectly now. I also have a claim with American Home Shield and they're supposed to be bringing me out a stove but I don’t know when. I get a lot of spam call and I don't answer them a lot. So, I don't wanna miss when they're gonna bring it out. Me and a lady that worked there picked it out online. They already had it in stock, which was why I ordered it. They said that they're going to use a person here in Tulsa or Broken Arrow to bring it out and take the old one with them and install a new one.

The response of Premium One Plumbing with my recent claim with AHS was fast. They came and did the job. It was a known issue that I've had, so it wasn't really a major thing to be discovered. But it was handled properly. When you go online and submit a claim with AHS, it's a seamless process. One not very good experience I had was regarding my AC. I had to talk to someone because it wasn't going well with the technician they sent. It had to be changed and it took a long time. I was not having an AC and my AC and heater are the same.

We've had American Home Shield since we moved into our house three years ago. So, it has been helpful. We've had to use it on every single appliance in our house since we moved in. We've used it on our clothes washing machine three times now, dishwasher twice, oven once, and we used it on our furnace twice now.

The claims process with American Home Shield is okay but I’m waiting for an actual appliance to be in stock in order to replace the one that I have that can’t be fixed. So right now, I’m in limbo. But for the most part, the service that I've received with having AHS as a home warranty company has been excellent. I understand the difficulty of availability of appliances and that is part of the nature of the beast. But maybe AHS could broaden the net on different companies that they would outsource and have some type of contract with, with supplying different appliances, to provide more options. But in the recent visit from the contractor for my microwave, it was replaced and the claim was resolved. He was very professional.

The washer had stopped spinning. The tech found the part that was malfunctioning, which he had with him, and he replaced it. Since then, everything's been working well. We also had a plumbing issue and I ended up having to pay 700 bucks for it. Aside from that, we had a service call prior to that some months back with our refrigerator. The technician came by and he was supposed to have fixed it, but it needed a filter. He said that he could not replace the filter and I would have to pay extra for that because that wasn't explained on the call. So I was thrown about that. But other than that, I don't have any other concerns with AHS.

I just go online when I have a claim and American Home Shield is quick at getting things together. I did a claim recently for the pan in my AC that overflowed (it was clogged up) and it went good.

There was a leak and the plumber had to cut a hole in the ceiling. Then Merrill Building came out to repair what they cut and they were excellent. But had I not called in to AHS, no one was going to come out. After the plumber left, I asked him if he had to cut a hole in the ceiling and what would happen about the repair. I asked him if I was responsible for it or if AHS would take care of it because I never had that type of job done before. He said that once I submit my paperwork to American Home Shield, they would send someone out to come and repair the ceiling. I waited a few weeks and no one called or came out.

My husband made a call for our water heater. There was a mix-up with making the appointment with Home Shield and the plumber. They said they called at 5:00 but we never got a call. Besides that, it was all fine and the guy that came out was great. I like the savings and having service people who are trustworthy listed with Home Shield.

For our recent claim with AHS, our dryer wasn't working. It was banging and making noise. And it was the best we've had with any of our claims through AHS. They came out the very next day, he had the part the following day and fixed it super fast. It rarely ever moves that quickly. I don't like that it usually takes a really, long time to get things serviced. But in the end, they generally fix the problem that we have.

American Home Shield’s service is great. If there’s a problem, they usually send a tech within one or two days. Recently, there was a noise coming from the AC, and I wasn’t sure if it was breaking or breaking down. I called the service to come and check it out, and also to change the filter and see if there’s anything else they needed to change with the machine. The tech was able to find the problem, it was with the ductwork, and it wasn't covered. The machine was working fine. I would refer people to American Home Shield.

The air conditioning wasn't cool enough. I requested AHS for a service and the process was easy. The tech they sent out was great and everything went smoothly.

I did an online claim when my garbage disposal was leaking and then I got an email with the company that was being assigned and how soon they were going to get in touch with me. The technician who came in was very polite and efficient. He looked at the garbage disposal, saw what the problem was, and got about fixing it. Everything is performing okay. My only gripe is that the garbage disposal that I had had more of a reservoir in it. The new one that I have now is not great. I have to poke the rubber so that the water can go down in and there's only room for less than a fistful of a reservoir in there.

The last couple of contractors who came out did fantastic but I'm taking the cash-out. The tech came out and determined that the air conditioning needs a new compressor. Also, I needed another $1100 to get Freon. I had never heard of any Freon in the whole world costing $1100. It doesn't make much sense repairing an air conditioning unit that’s so old. This will be the fourth time they put a new compressor. So, I'm gonna buy a brand-new air conditioning unit with a five-year warranty. That would take five years off that I don't have to claim.

The tech came out initially on July 1st and the gentleman determined that a new pump needed to be ordered. He didn't come back until Sunday with a pump for the washing machine and that was on the 18th. When I talked to the representative for American Home Shield, he told me that they had ordered the part and that it had arrived to them the Friday before, but we just hadn't heard anything from them. So it was a very time-consuming process and it was a huge inconvenience because it was our washing machine and we had to use a laundromat. I'm also trying to figure out how it's determined when new appliances need to be ordered because the washing machine has been fixed twice now and we've had a problem with the dryer as well. When I tried to call AHS and speak with someone, it didn't feel like we were getting very far. Other than that, the washing machine is fixed now and it's good to know that you can call someone.

I had a repair done on my clothes dryer and the claim process itself was fine. The only thing was the expense of it. This was the first time that I used American Home Shield. I previously had something through the utility company and that was far less expensive. As far as value for the money, I wouldn't use the home warranty again because I can get the same thing done for a much lower price through my local utility company.

There was a stoppage. And then there was a hot water issue for the kitchen. The stoppage went well, but the hot water issue did not. When you have to do the pre-payment before you make a claim, if you have to retract that, that's a little tricky. The technician that came out was good. He was an intern plumber. So that may have factored into, “Well, you might need a new water heater,” Or "It might be this, or it might be that" instead of being diagnostic.

Our unit on Sunday, the 18th, just shut off. We turned it off for a few hours then later that evening, my husband turned it back on. It sounded like it kicked on and turned back off, so we called American Home Shield. The guy came out on Tuesday, the 20th. He was out there for a long period of time and stated that the motor was blown up. The unit was also dirty, so they needed to do a chemical clean. He proceeded to tell me that the motor is an $800 part and it was totally covered by my Home Shield warranty. However, because the motor was blown, all the Freon leaked out and he had to fill up our unit with Freon. He said it was $10 per pound, and he needed to put 12 pounds in. I said, "$10 per pound. That's about 120 bucks. That sucks, but okay, I'll do that."

When our garbage disposal started leaking, I called American Home Shield and then the tech called me. He said he'd be here at 6:00 in the evening. I told him that was late. He said that was fine. He said he just lives four blocks from me. When he got here, he pulled the garbage disposal apart, and it got a leak. A part had to be replaced. He ran out to his van and he had the part there. Then he came back in and slapped it together. He had been truthful and told me, "We could probably repair this for about $100, but I'd have to wait on parts." He also said, "As far as I'm concerned, parts weren't unavailable and you're back in business."

I feel like AHS just prefers to fix everything until it completely breaks instead of just replacing something. My recent claim was on my AC. I've had four claims on my AC. It's a 20-year old unit, so everything just keeps getting fixed instead of replaced. If they would look into replacing things instead of constantly fixing the smaller things, I don't have to call them a million times and that would be great. But other than that, it's been good. I did a rekey thing as well and that was fine.

I had two claims, once of which involved a toilet that wouldn't flush all the way and a leak in my sink that went to my second floor. I have a three-level townhome so it was the faucet that needed to have some type of piece to it. Submitting the claim to American Home Shield went smoothly. I liked the feature where you do a live conversation so you can show the problem. That was very helpful, because I couldn't describe what was going on and the rep was able to see it. Appliance Tech was awesome but nobody called to tell me that the plumber wasn’t going to show up. I called the company and it went to voicemail. The AHS representative called the company and didn't get a response either. The plumber showed up the next day. The appliance person fixed it and the plumber didn't have to. It was a weird ordeal.

Bestway Mechanical was beautiful. I had no problem with them. They always come and service whatever I would call for, and they send them out. They're good. They're wonderful. But I have an issue with them. They were supposed to send somebody out to do the drywall. Because he came to my house to do the drywall. The plumber came, and they cut out a piece of my wall. Bestway couldn’t do that. So, American Home Shield contracted this company called Complete to come do my drywall. It's a small spot. But I told them that I was having the company over the week that they were supposed to have sent somebody. Before the Fourth of July, they were supposed to came out and fix it. No one came yet. I called AHS on four different occasions, but no one showed up yet.

I had two toilets that were leaking and a garbage disposal that was not working. The repair guys came initially to assess what was wrong. They ordered parts and hey came back and replaced the garbage disposal. They re-sealed one toilet and on the other toilet, the mechanics were so rusted out so they couldn't fix it. They had to replace it so, they left to get authorization for that. When they left, my other toilet continued to leak. So, they said it needed to be replaced too and there was nothing they could do. So, they came back and replaced the two toilets. Everything’s working great. I have a claim though with American Home Shield that I made last September and I’m still waiting for parts. I’ve followed up several times and they don't ever tell me anything.

Appliance Doctors of North Texas did a great job. The tech was a little bit late, but he texted me and told me he was going to be late. The ice maker was broken and they had to order a new icemaker thing. Then they had to order some parts for the drink dispenser. The tech was very professional, fixed it within 15 minutes and it was good to go. The overall claim process of AHS was good, too.

From the point of time where I put in my request, AHS was communicating the entire time. They gave me updates, which I like. The contractor came out and they did their work. They explained everything. It was a good service. Everything went well.

I've had two companies come out. The first company replaced three parts but the dishwasher still wasn't working. The last company, AAA Appliance, replaced yet another part with my dishwasher. It took them a couple of trips. The first trip, they came out and brought the part with them. But when they opened the box, the part was broken. So, someone had not checked the part first to be sure that it was usable before they sent the person out with the part. They reordered the part and were able to make a fix. But this whole process to get the dishwasher working again took probably about two months. It shouldn't normally take this long to get a dishwasher in working order. But a home warranty brings good peace of mind and that's what American Home Shield did for me. I was getting close to having to replace an air conditioning unit and I wanted to have insurance, if indeed that did fail while I owned the home.

My husband tried to check the pilot light on our water heater and he said that it wasn’t lit. We called the 1-800 for our Home Shield, then they submitted it to Moos Plumbing and they were awesome. They were busy, but the plumber came out that next morning from the night before we called to hopefully see that the problem was just the pilot light. He pointed out on the top where it was leaking and I saw it. He said that he would try hard to get back that same day or if not the next day, and he made it work that same day. He replaced our water heater and explained it before he did it. Make the investment and look into American Home Shield. I was so nervous on what we needed to do when we did not have hot water, but their 1-800 number made things so easy.

My air conditioner crapped out and it was 98 degrees in my house. I called American Home Shield and the only thing that I ever have a problem with is that they tend to want to send people over from Las Vegas when we have people here in Pahrump. I always insist for them to send me someone local. When the vendors come from Las Vegas, number one, they don't wanna service us, and number two, sometimes it takes several days to get them there.

I had some problems with the furnace being installed. The company that was sent out installed the new furnace, and they were unresponsive. So I'm unhappy with that situation. What I had planned to do was sit down and write a letter talking about this company because it was bad. They said they couldn't get the part. "You would buy a new one for it to be installed." And I had to pay the charges for installation, which came to over $3,000. I agreed to do that. And then the day that they came out and installed this, it took four hours. So there was an odor coming from the attic. And the next day, they called me and said that someone was coming out just to check on things. I've tried to ask questions, "Well, what is it?" It was vague.

\The guy they've been sending out to fix my dryer is on top of it. He went and got a non-OEM part and it wasn't compatible. The dryer blew out again so he had to order the OEM parts. It's my second claim on the same dryer. I'm a satisfied customer.

I'm very dissatisfied with American Home Shield. I had a refrigerator that was going out and they called a few different companies. One guy wasn't even a refrigerator guy. The second guy said I needed a compressor. I asked, “Where are your tools? How do you know what's wrong with it?” He said, ”How am I supposed to know what's wrong with it?” That was the answer I got. He left and closed the account.

In past incidences, American Home Shield's performances have been less than stellar. If they have a hotline where I could call once the person's left and tell them exactly what the person failed to do, I would really appreciate that, because no amount of reporting, other than a verbal report, works, and quite frankly, they don't have the mechanism to allow that to happen. I manage 120 rental houses and I take care of the maintenance on those houses. What some of the technicians have done, I would fire them if they were working on my rental houses.

We've had some really good luck with American Home Shield. We've used it primarily for our air conditioning unit. It was a heat pump. We requested service two years ago and the company that came out worked with the warranty company to figure out the least expensive route. And that held us for two years. And then, we had to call them back out again just recently and they took care of us. It was better than expected.

I requested service with AHS for my air conditioner this past week because it hadn't been cooling. However, it's not covered. Nobody really gave me a clear answer as to what is covered and what's not. When I signed up with AHS, they lay everything out for me. Everything sounded good, but there was no fine print. So I was a little frustrated with that because I'm having to go outside of the warranty and pay out of pocket as if I didn’t have the warranty at all.

I submitted my claim online through the website of AHS. It's okay. It just doesn't allow me to really describe the situation. I wish they can give an option as far as giving a little bit more detail about the situation. But when the plumbers came out for my claim, they were professional. They told me that it was a clog and they snaked it. It's good now. We're satisfied with AHS. They're good.

Doctor Cool was great to work with. I had had a couple of local referrals that people recommended to come out and had them look, and they really weren't as great as the Doctor Cool people. I enjoyed them. They fixed my problem. I don't know how much it would have cost me if I didn't have the warranty, but $75 is better than what I think it would have cost me. They had to replace like four parts. I'm very happy with the way things turned out. I have a cool house in Las Vegas now. I submitted the claim online to American Home Shield and it was super easy. I have called them before to talk about what is covered, and everybody that I've talked to on the phone is very friendly. So, I'm happy with the service so far.

My dishwasher wasn't closing so I couldn't use it. I went online and there was a link to American Home Shield. I put everything in there and I was able to describe what was happening with my dishwasher as well as what kind of dishwasher it was. It was really easy. I have three boys and they usually load the dishwasher. With the dishwasher out of commission, they had to wash the plate and rinse it. They were whining and asked me when someone was coming out to fix the machine.

American Home Shield did well. They got right back to me and the plumbers were very professional. They put a new tower in my toilet and a water valve. They also fixed a valve coming out of the wall that sprayed about two inches of water on the floor one morning we woke up.

We've used American Home Shield twice to have people come out and work on stuff. We've gotten good results both times. The tech from Sears was wonderful. He had to replace springs which holds the basket up in the washing machine. He did a great job and knew what he was doing. He came in, took care of the problem, cleaned up after himself and he was gone. People should check out AHS because we've had great luck with them.

In the midst of the storm, the AC cut off for some reason so the contractor came and turned it back on. Then, in the midst of it being back on within that week, the pipe froze, which was because the compressor was going out. So they came back to replace the compressor. The gentleman who came out fixed everything. He was awesome. American Home Shield wasn’t so bad. Once you call and let them now the situation, we pay $75 and they send the claim over to the people who are going to mandate the request. Then, they'll get in contact with you to let you know as far as scheduling when they'll be available. They send a text or whatever the case may be so you can follow up on their arrival when they do their thing.

American Home Shield has been taking care of everything so beautifully. A Appliance fixed my icemaker and then they fixed the dial on the dryer. The gentlemen were quick and efficient. Everything's working fine and I was very pleased. In the very beginning, AHS was a little slower, but not now. They're better than they ever were. I'm very impressed.

American Home Shield was great the first time we've had to use them. When I turned the water on, our whole kitchen faucet just shot up straight in the air. It was a small screw that came out of the faucet from behind, and the guy that came tightened that up.

There was ice and water dripping from the freezer unit of my refrigerator and there was ice forming at the bottom of the freezer so it was not a good situation. Some parts in the refrigerator were freezing things that shouldn't be frozen like eggs. The refrigerator also was making loud noises when it was running. Andrew was the tech who made the fix. He said that the unit was clogged up. That was something that I had no control over and it would take a technician to address that. Andrew did a great job.

The service of AHS is fine. However, with my recent claim, there was an issue with the quickness of getting the tech out because I called American Home Shield the week before and the representative that I spoke with called me back and gave me the name of another company. When I called the company, the company told me, “We don't do hot water heaters. We do air conditioning.”

The service of AHS has been great. Everything was perfect with my recent claim. The guy did what he was supposed to do. He was courteous, too. However, I used AHS the first time for the same problem six months ago and they sent a guy out. The guy came out and sent some paperwork and said I need to dig up my whole floor and it was gonna cost me $3,000. I went to Home Depot and I bought some things down there and that fixed it for a while. Lo and behold, it didn't cost me $3,000. The first guy that they sent out tried to rip me off. But having AHS is a great benefit.

When we call to file a claim, American Home Shield debits 125 then we wait 24 to 48 hours for a service contractor to pick it up. They then schedule the call. Two times, we’ve had to cancel because the scheduling was so far out. We just went on our own and hired somebody to come in and do it. Getting that deductible back is a process and I don't feel that it should be. This last time, we had to wait over 10 days to get our refund back. My funds are tied to the account, it’s auto debit and I’m monthly paying. That would be my only gripe.

American Home Shield has excellent services and they are really good. Today, I had a service for a plumber that went to my house. He ordered some part of the things that we need to change. He said that the one that I have in my tub has warranty for life. That we should call so they can send the other part. I said I'm gonna call to see if it's true or not. Other than that, I recommend AHS to my brother-in-law. I said, “I know they have excellent services and I'm really glad about it.”

The AC outside went out on Tuesday. I put in a work order on Wednesday and as of yesterday, 24 hours at the least, I still didn't get a call from any contractors. I called back and the lady said they were still trying to find a contractor. It was 97 degrees. I called back again yesterday morning. They said a contractor would be calling me within one to two hours. That was at 9:00 in the morning and it was starting to get hot again.

WM Ryan Plumbing was fantastic. They came out to light my hot water tank. The plumber, Bill, did it in two minutes. He's been out here before with our toilet and was good then too. He also kept communication with me when he was en route to my home. That, I was very satisfied with. Two weeks ago, I noticed an email saying AHS was deducting $108 from my account for service. I asked why they were doing that when I haven't had anybody come out and service my washer and dryer. The rep said that's how their policy is and there's nothing they could do about it.

I had issues with two AC units and a hot water heater. One of the blades of one of the AC units was turned upside down and the tech put some Freon in it. He also put Freon on the other one. He was professional and he'll be back tomorrow because he had to get a part for my hot water heater. But with the AC, everything went well there.

My air conditioning stopped working and the tech was able to fix it the first try. He was great. By the time he left, it was working. He was really informative. He did an excellent job. I just paid the $100 deductible when I made the appointment online. So, as long as I don't get any bills down the road, then the claims process was awesome.

I feel good about American Home Shield and we're happy to continue our relationship with them. It's worth the money that we pay. I appreciate the small fee that we have to pay if there is a problem. Recently, we had someone come out and look at our HVAC because our air wasn't working as appropriately as it should have. We also had someone come out to look at our hot water heater. They gave us good next steps. There was one claim where we did have to pay the $100 deductible and the contractor informed us that we didn't have the gas turned on. We paid $100 for someone to tell us that we didn't have the gas on, but that was kind of our error.

The guy that came out for our recent claim wit AHS was great. He found one of my electrical boxes caught on fire. It was close enough. I still had active wires that were inside the box. He didn't have to cut off the drywall. But he said I was very lucky that I called because my house probably would have caught on fire very soon.

I started to smell a chemical odor. I realized that the smell was coming from the vent. I had techs come out to check and they said that they didn't see anything. The second call was because all of a sudden, my unit just stopped blowing. I could hear it making a humming sound and it sounded like it was straining. The tech said he had to replace two things and when he left it was blowing. But it stopped blowing again. I've had different technicians and they suggested that I replace my unit because it's old. On Sunday, AHS reached out but I haven't heard anything back since Sunday afternoon. I called AHS again today and they were able to schedule a technician who would be out sometime tomorrow. AHS has been really helpful as a new homeowner. It's definitely worth having and it has helped me so far. I like having the ability to call and ask a professional to check things out because it's a lot that I don't know.

I submitted a claim for my two sinks and my toilet. The techs were very good and professional. They resolved it that day. I was very happy with that.

It was pretty easy to submit the claim. It may have been redundant on some of the items. But maybe it's just a matter of not recognizing all the possibilities. But generally, it was an easy process and it worked nicely. Jess was really good in keeping us informed and talking to us about what's going on and the process that he needed to go through. The AC was working for a few days. He's coming back out sometime today because it is still struggling for some reason. It was a good experience. But based on some previous experiences we've had, it has been a little frustrating. Two out of the three times we've tried using American Home Shield were not as satisfying.

The last company didn’t fix my AC. They didn’t even try. I paid $100 for nothing. I called American Home Shield and let them know. They made me pay another $100 to have another company come and fix my AC. The other company that came fixed it this time. I've had American Home Shield three years ago when it was only $80 to pay. Now, it boost up $100. If you already put $100 in to put a request in and the person didn't fix it, even if it's after 30 days, I don't feel like you should have to pay another $100 if you’re putting a request in for the same issue. Also, I did not know about the 30-day guarantee.

American Home Shield is good. It's just that I made three separate, different appointments with them to come out and I've got to pay $100 in every one of it. The guy that fixed my dryer was now saying that my 240 outlet is not working. I had to pay another $100 to get a electrician, so I got one. I feel like after making one appointment and $100 should be paid, I shouldn't have to make another $100 appointment for somebody to come out to check the appliance, even though it's for different appliance. I'm out of 3 or $400 and they had nothing done yet. But then recently, I was receiving a low pressure on my water. I thought that one of my valves went out and caused my pressure to go down, but the plumber checked all the pressure on my faucets, and everything was good. I guess it was just something to do with the water line pressure.

I sent in a claim a few months ago to get the range fixed at a rental property. The repairman came over and he said he knocked on the door and nobody answered. He said that happened twice but the renters said that they never heard him come by. They called the contractor back and the tech won't come back out. We just went ahead and bought a range from Home Depot. But the job wasn't done and we were charged by AHS anyway. My brother's the other landlord and he said that we need to be reimbursed yet for that service call because the tech didn't actually do the job. We're still waiting to be reimbursed for a call that didn't happen. But the electrician from American Electric we had recently was great.

I love American Home Shield and I would highly recommend it to anybody. It's one of the best decisions I made and the technicians that have been providing the service are amazing. I had two claims recently. One was the fridge door that wasn’t locking. I had a tech go and he was on time and extremely professional. They said that I needed to look for a piece from the box, but apparently, the piece was nowhere to be found so I got a replacement on that. Then I had one for the dishwasher that wasn't draining. The plumber that went in yesterday was also wonderful. He explained a lot of things to me and that it wasn’t the dishwasher. It was the disposal because both of them are connected. He replaced that because it couldn't get fixed. He even showed me how to clean it afterwards.

There was a leak in the icemaker in our refrigerator, and the tech fixed it. He was right on time and was very polite and good. This is the first time I've used American Home Shield and it was great. We had somebody else before and it was lousy. I'd tell others to get AHS.

Some of our receptacles were not working properly, but when the technician got here, they were all working. He said it's a matter of just troubleshooting the next time it happens and to just leave everything as is next time. ‘Cause we unplugged some of the receptacles that didn't work. We were afraid to leave things plugged into them. The technician also said we did the right thing by trying to switch the electrical box off and then on again. All in all, I would recommend American Home Shield, definitely. I did this service request by phone and it was very easy. However, the repair company gave a very large window, initially, for the time in which they would show up. It was between 12:00 and 5:00, and for weekdays, that's a large window.

A lady called me to go over the warranty with American Home Shield. She was welcoming us for buying a new house and she said that the house can be rekeyed under our warranty. That was something I was looking into doing so I did the service request over the phone with her. A technician came and did the job. We wanted to change one of the locks to something else and he explained to us the price difference. He was great and he did the work fast.

My sump pump was making a funny noise and I had to have somebody to come out and look at it. I contacted American Home Shield. They contacted the folks to come out. And then, the folks came out. It was simple and easy. They fixed the symptom. However, they haven't fixed the problem because it still happens. I have to call American Home Shield and have the contractor come back out. But everything went fine.

The tech from Pipe Down Services showed up on time and he resolved the problem in less than an hour. I was satisfied with him. American Home Shield’s service has worked fine for me. In the past year, I've used it three times, and the outcomes were all very good.

Somebody from Home Shield called and offered the rekey and it sounded good. He said it was $75 and I paid for it. Then I told the guy that we don't take the possession of the house for at least another six to eight weeks. There were people still living there. He said no problem and I could get it worked out with Rekey. We set it up. He sent me the information then Rekey contacted me saying they got my work order and gave me the dates that were available, and it was that week. I told them we don't move in until the middle or end of June, so I would have to get a date that's farther out. They said they don't book it that far out. I would have to let Home Shield know so they could generate another work order. I said okay.

Submitting the claim was confusing. I didn't know who would call and who will send the information. So, I'm kind of twisted backwards. Budget AC Heating & Plumbing said they found water leaking coming from the Jacuzzi tub and the washer but the tech said he couldn't find it because the washer wasn't leaking at the time.

The first time I submitted a claim to American Home Shield was when our water heater went. The second time was for the washing machine and we ended up buying one and calling it a day. This time, my air conditioner wasn't working. It blows and blows but it doesn't cool the house. This was the first time that I did the claim online and I got a call from the contractor, J & A.

I had a heart condition, and my air has been out for over two weeks. The contractor that American Home Shield assigned to me took $300 of my money and said that I was low on refrigerant. I gave them the money for the refrigerant. And less than 24 hours later, my air was out again. So, I called up AHS, and I told them, “Hey, listen. I just paid my $125 deductible and I gave $300 to the contractor, because the contractor said that I was low on refrigerant. And now I'm out of air again.” So they said, “Okay. You don't have to give us another $125 because the work wasn't completed. We're going to get in contact with the contractor, which is Best Tech.”

We purchased a home and the Home Shield was part of the contract from the real estate deal. After we got in the home, the air conditioning wasn't cooling the entire home. The contractor AHS sent out did not go under the home and inspect the ductwork. Two weeks later when we called back, AHS sent the same company out. I informed them that the company said they weren't going to do the ductwork. AHS then scheduled this other company after telling us not to run the air conditioning unit at all. That company didn't show up. Two days later, someone else did. They said that our ductwork wasn't attached in some places and that it was poorly installed by whoever has done it.

The refrigerator wasn't sealing properly. I sent in a claim online and AHS quickly got me assigned to Pro Appliance. Then the tech came out quickly and did the job. He was good.

The first time Plumber Dave and Son came out was for a stoppage. It didn't all the way drain the first time they came out. Then, when the young man came upstairs, he said that there was a part of the stack that was corroded, and he was gonna talk to his dad. Then, I called back to see what was going on with that. It took us a few weeks to get back in touch with them, but they just came back out and he said he opened the stoppage and fixed the little stack problem. There's no more water in the basement, so I'm assuming they fixed the stoppage.

Liberty did a great job. They did everything they said they were going to do. They were straight, honest and fair. We had a little bit of bump in the road with one of American Home Shield's contractors that came. I had to call Home Shield again and ask them to send another person to take a second look, and they were happy to comply with that. They were very professional. Then, Liberty came and they were fabulous. They resolved every issue I asked for and they were very helpful.

There is a pipe under the sink which had some crack in it. The tenant also showed the picture to me. So, I forwarded it to the plumber. The plumber just said he could go there. Then as routine, they went there and replaced the pipe. They responded quickly and had a very small interaction. However, we submitted another service request with American Home Shield because after that fix, no water is coming out. There's a valve under the sink, and if you open and close it, still no water comes out. And then if you open it again, it continues to flow too much water, so we have to close it. We made record of the video and then submitted another request online.

The AC unit just quit. Cool Guys Air and Heating came and fixed it. They checked the outside unit also. They're a good contractor. Having this warranty is a comfort level for me. If something goes wrong, I call them and they send somebody out.

My ceiling fans weren't working right. They weren't responding to the switches. Turner Electrical and Lighting came out to remedy and they were awesome. As far as submitting the claim to American Home Shield, it's a bit archaic. It's an automated system, so it's hard to tell if it's working because you don't talk to a human. If you're calling for a claim, you press 2, and then you tell it what it is you need and it tells it back to you and you confirm. Then they assign a company to you and the next 24 hours, they're supposed to call you. Also, once in a while, the companies that AHS chooses don't call back right away. But AHS provides you with the number of the company that's been assigned to you so you can call them yourself.

The claim experience with American Home Shield was great. The techs were very nice and they explained the whole process to me. They’ll come out tomorrow to finish the job. I was satisfied. Their website is really good. It gives you dropdown boxes for everything, and you have a chance to explain if the correct dropdown box isn't there. Once you go in their website and tell them what's going on, they send you the email of who's gonna be the repair person.

I had some problems with the seal on the garbage disposal and then, I had a clog. Two different people from Doherty’s Plumbing and Drain came out. I wasn't impressed with the first person but the second guy was top-notch and he got everything fixed. He called when he was in the area and asked if he could get the issue fixed. Then, he came in and he explained everything to me and got the job done. If I ever have any more plumbing issues that I have to call American Home Shield about, I would hope that I would get that same guy.

The contractor did everything they could to fix the refrigerator but unfortunately, it wasn't fixable. Then a little while later, the same thing happened with our dryer. The contractor couldn't find parts because it was an older unit, and its computer parts aren't made anymore. But I'm very happy with everything that AHS did for us. They’ve already replaced the dryer, and we're waiting on the refrigerator because it's backordered. We’ve always had good experiences with AHS. I highly recommend them to anyone who owns a home. It has been well worth having for us.

I like AHS. I like the fact my home's a little bit older home and when things happen, I can call, and they will have a plumbing company come out or an AC company or whatever the case may need to be at the time. It's like one-stop shopping. I enjoy the submission of the claim process. I'm not one of those people that really like to go online, although I've gone online once and done it. But I like the fact that I can call and just give them my agreement number and contract number and they will take care of it. It's always been easy.

The fan motor wasn’t spinning. I called American Home Shield that evening and the next day, the service was done and the fan motor works. It was fast. I save on the cost of repairs with my home warranty.

The AC was running but not cooling. They came out and it was a very simple fix. It was fixed within five minutes. This is the third time that we've used AHS and I definitely feel that it's worth the money to do it.

My AC was blowing but it was hot air coming out. This has been the fourth time that techs have been out. It keeps breaking down. At first, they put a heat pump in, and now something else happened. The first time the techs came, everything moved faster but now it's slowing down. Also, when I call AHS, I can't understand the people whom I talk to very well. Sometimes there's static and there's a language barrier.

I had an AC issue and I have small kids. I wanted to get my AC fixed the same day. I requested that to the first representative I spoke to but they have some protocols, like if the temperature's not more than, 110 degrees or something, it's not an urgent matter. But then, in the afternoon, the temperature was close to 110. I called back, and the other rep I spoke to was able to schedule service. My problem got resolved. AHS is beneficial as long as you are willing to wait. If you need something to be done the same day, then it doesn't work out.

I'm very happy because my experience with AHS was very fast and easy. I had anticipated it being like pulling teeth but all I had to do was go online and make an appointment. I was amazed. They got a tech out the next day and said my washing machine couldn't be fixed. I'm getting a new washing machine delivered tomorrow.

The AC was running and then, we realized that the fan stopped blowing air. So, we switched off the unit. We put it back on but nothing happened. I went up to the attic and I checked the lines and I noticed that the line was frozen. So, we called American Home Shield and they recommended to switch off the machine and they would open a case for us, which they did. The tech was very good, courteous and professional. He wore his mask and shoe gear. So, I was waiting at the door with a disposable mask but he exceeded my expectation of that upfront. I would ask for them again next time. AHS is a great thing to have.

The AC unit was freezing up on me. I submitted a claim to American Home Shield, and it sent me an email as to who was coming out the next day and their phone number. The guy came, looked at it and fixed it, and went about his business. He was awesome.

My air conditioning was not getting cold at all and I called a friend of mine. He opened it up and told me that my problem was the hard start. He said that usually, when they go, I would have to pay for a whole air conditioner. I told him to leave my air conditioner alone and that I have American Home Shield. I called them and a week and a half later, the guy came and fixed it quickly. It didn't need whatever that friend of mine said it needed. The AC is nice and cold now. If AHS could speed up the claims process and get people here faster, that’d be great.