American Home Shield Reviews

My oven was malfunctioning. I did a claim submission for it completely electronically on the phone, with the robot person. That was actually faster than previous times with an actual person. I would have rather spoken to an actual person, though. The company that American Home Shield is working with in my area was Express Appliance and they were the fastest I've ever had with my claims. They did a virtual appointment within two days, which was very quick. The gentleman on the other end ordered the part that was needed for my oven. He said that when I got the part, I was to call them and they would set up the scheduling.

I was able to speak with someone at AHS but I don't think she really understood what I was asking for. I did two claims. One was for the plumbing issue with the faint sewer smell and I liked the tech who came out for that. He walked me through everything step by step and told me what I need to do to prevent the smell from going through my house again. But I also did a claim for our heater to get serviced and the claims rep ended up sending out an electrician. I need that one to be taken off because we're charged $75 every time someone comes out. Also, everything needs to be filled out exactly and boxes need to be checked and I felt like it should be something based on the actual complaint. I should be able to say I need someone to come and check my heater without the claims rep trying to figure out what to fill in in order for someone to come out to my house.

The AC stopped cooling and the tech from JJ's Fire and Ice did a wonderful job with it. He replaced a part and the unit started cooling. But it's not cooling again and it's hard to get ahold of AHS on the phone. They seem to want me to deal with their computer and I need to talk to somebody about the situation because I'm hoping I shouldn't have to pay another $125 fee. I don't think this problem was solved when the guy came out.

The AC was not cooling. The air conditioning company came the next day that we called. Then, they had to come back again the same day because the problem arose again during the day. They ended up changing the motor on the AC unit. They were excellent. The only thing is that I'm trying to figure out what's the benefit of Home Shield if I got to pay a monthly payment, and then when I call them for a service, I got to pay another fee in, and then depending on what the issue is, I got to pay the contractor as well. If I'm gonna spend all that money, I may as well save my annual payment to Home Shield and just pay for the corrections myself.

The washing machine would run, but it would leave the clothes very wet. I tried to figure out what it was doing, and I finally figured out that it just wasn’t spinning the clothes so that they would be dry enough to go in the dryer. I did a little checking on it. I replaced the belt because that was one of the quick and easy things to try, and that didn't make any difference. My son and I checked the water pathway. It didn't seem to be blocked. So, I finally called American Home Shield.

Our AC wasn't blowing cold air at all. I had been having the problem on and off for more than six months. The tech came in and fixed it, and it's been blowing cold ever since. What he said was there was a wire in the actual unit that had become disconnected. He simply reconnected it and it started working. I filed the claim to American Home Shield and within 15 minutes, somebody was calling me to set up an appointment. So, it was good. Having American Home Shield and being able to pay a simple service fee makes you address the issue much more quickly than if you're pondering if this is gonna cost you thousands of dollars.

We had issues with American Home Shield in the beginning because when the initial contract was set up, none of our information was listed. The home warranty was purchased as part of the sale of the home and the buyer purchased the home warranty, but it only had his information. So when I called to request service, the reps couldn't help me because I didn't know any of the information that they needed to be able to confirm the contract. The address that was listed was also incorrect. We contacted our Realtor who was able to contact a local representative here in Tucson, who worked through the issues, and later that day, I was finally able to go online and request service.

The whole claims process was fine. It was all done online. Everything is automated, so it came back quick, and the service company that they assigned got ahold of me within 24 hours. The downside was it took almost three weeks to get the service company, W.L. Brady, out here because we were in the middle of a heatwave, and it was our air conditioner that failed. So they were busy taking a bunch of different clients. I've had W.L. Brady assigned before and when they were here, they did fantastic work. When I spoke to the woman on the phone, she was very understandable and polite. She said, "You can try getting back to AHS." But chances are, anybody else that would reassign is going to be the same length of time out, and it's just going to put me further back in the queue, and I didn't want to deal with that.

I had a claim for my AC to be replaced as it was not working. Service people evaluated and assessed it. They said they will forward it to American Home Shield. Somebody has to evaluate, approve, and give me feedback. I am now waiting for somebody to sign. I begged American Home Shield to find whoever is supposed to sign to just sign or tell me what the outcome is going to be. Somebody needs to come back to me and tell me how much I'm supposed to pay. But I don't get their feedback. Also, I have been calling and the staff are really good. It's just when I talk to one person, the information is not passed on to anybody. I come in and I start the process again. I'm getting more frustrated. I’ll wait till tomorrow and call again. This claim with the air conditioner started back in April and it has been lagging on and on. American Home Shield should get back to me and I shouldn't have to be calling. I want them to be prompt with feedback.

The freezer in the refrigerator was not cooling. I opened a ticket and I got an email saying that AHS found a company and I could contact them, and I did that. The lady there scheduled me right away and the technician was here in two days. He was quick, kind, very professional, and wonderful. I just wish that AHS could have more companies on their list for refrigerator repairs. This company was a little backed up, a bit busy, and couldn't come fast. It wasn't a big issue for me, but maybe for others, it could mean big families without a backup fridge. Before, I always had people come in here fast for the AC and stuff. But then with COVID, they might be short-handed too.

One time, I'm very happy with Home Shield. Then one time, I'm not. It depends on the service call and the person who I talk to. I had an issue with my water heater back in 2020. The people came and saw that it wasn't installed properly. According to the city ordinance, it was not secured against the wall. That was the service done by Home Shield. I told them what happened and that it was their service. I haven't touched anything. We went back and forth. I called so many times, and they didn't fix my issue.

I've got two accounts with American Home Shield, one is in Georgia and the other in South Carolina. I placed a report on the house in Georgia, where I had a problem with a refrigerator that had built up mold. The technician from Sears came and did a great job. AHS took care of it. I'm very pleased with the response and the way that was handled.

A contractor came out and replaced the capacitor in the AC unit that had gone out. They did give me a call before they showed up and kept me involved every step of the way. This is probably the fourth claim I’ve filed under the plan and they're always very quick. When we bought the house, AHS was a closing gift. We ended up using it the first year and have renewed it every year thereafter. Sometimes it's challenging to get people out because of the nature of the economy right now but they always get out there and usually, problems are corrected the first time.

Every time we've had an issue, American Home Shield has been able to come out and had an appropriate response. Every time that we've asked, they've provided. It's worth it. The money spent on the monthly fee has been well-covered in all the requests that we've made. Recently, our garage door opener only functioned half the time when we pressed the button. I submitted a claim through the website and it was easy. The repairman needed to fix some sensors, and it worked perfectly every single time we tried it, but then this morning, it decided not to work again. What he did helped, but it was not perfect.

I've been a real estate agent agent for 13 years, and I have a couple of accounts with American Home Shield. I've had good experiences with them. I usually call in for service requests and I try to give as much information as possible, so the contractor has the parts and equipment needed to do the job. In one property, the water line to the toilet was dripping and they sent Lenny D’s. I've worked with them several times. I know Lenny himself and I have been pleased with his work.

I had a good experience when the contractor came out for the exhaust in one of my bathrooms and for the doorbell. The claims process is really good. My only issue is AHS not honoring what they promised. When my contract was renewed last year, my price went up from 48 to 62. So I called customer service regarding it. The rep I spoke with the first week of December said that she can lower my price down to 52 on that day. She also said that I will get a $75 credit towards one of the service calls that I will use in the future. But apparently, they've been charging me 62.99 all this time. I have tried calling customer service about six times so far and I haven't gotten an answer from them. Every time I spoke with a representative, they said they’ll look into it and then give me a callback, which never happened till this day. I'm still paying 62.99 out of my pocket every month.

We're in Minnesota and our home is in Arizona. When Bob, the guy watching our home, checked our house, the thermostat said it needed new batteries. He did that and after a time, he checked everything and it wouldn't kick in. He thought there was something wrong with the unit. We did a claim and were able to coordinate with him when American Home Shield's contractor came in. When the fellow came, the unit was running. But Bob had a lot of questions for him and he said he took the time to answer everything, help him out and show him what to do in case it happened again. It was all resolved. Bob said the guy couldn't have been nicer and he would definitely recommend that company. We did the service twice with AHS and it's been great both times. We definitely are happy.

The service ticket I raised about the pool and spa had to have two vendors to come and look at my stuff. When the first vendor came over, he said that there was a frog in the circuit board and due to it, the whole circuit board got fried. It’s a pest damage, so they cannot repair it. Whereas when the other guy came up, he confirmed that it was not a pest damage, but it was rather some sort of electrical surge. It was technically nothing because he fixed it in about two minutes on the spot. So far, my experience has been good with AHS.

I feel confident requesting service from American Home Shield. We call them by phone and submit a claim. The longest waiting time would probably be15 minutes. For one claim I did, the service people who came out were professional, friendly, and really prompt. They completed the service satisfactorily. I had great service and I would recommend American Home Shield.

The tech that came out for the AC was polite. Cleaned up his mess and told us when he was leaving and what was going on each time he was here. He was only here twice. So far, it's running back to normal.

There was a bumping noise on the dryer and when we requested AHS for a service, the claims process was great. The people at American Home Shield were fantastic. But the first subcontractor that they sent out, Pro Connect, was useless. They canceled three times and they didn't come out. It took almost two weeks to get that done and when I called in to American Home Shield, they took care of it right away. They bent over backwards to get stuff done for me after they found out about the other contractor. It was an automated system that popped these guys up for them but I made a a phone call and talked to the representative. He was outstanding and he immediately got everything done. AHS got me connected with another contractor and he was fantastic. He came out within the next day and he had everything repaired. He was also very polite and very professional.

American Home Shield's claims process was hell. When I called, I talked to a regular person and I gave all the information needed. Then, they transfer me over to this person I could barely understand and I had to repeat the whole thing all over again. She didn't speak English and she was in a foreign country somewhere. She said I had to take a video and I didn't know how to do that on my phone. It was horrendous. We've been with AHS for years and the few times I've had to call, I never really had a problem contacting them until this one. But the tech's service was perfect. He called that afternoon, came out the next day, and fixed the issue. He was here on time, very well-groomed, pleasant and professional.

I called on American Home Shield a Wednesday but the contractor didn't come until the following Monday. I had to wait a little longer than I wanted to, but it was fine. They were very professional. They fixed the problem right away. I had another refrigerator repair, a fridge that I have at the garage. I had to wait for the part, which took a week. But you have to wait for everything now. I was very satisfied.

I like that with AHS, I don't have to shop around and have already negotiated rates in advance and I can get an expert on hand at a moment's notice. The process is also very quick. I don't have to wait many days. I get instant feedback text-wise as soon as I hit that submit button almost. For our AC claim, a certain part wasn't turning on, or if it was turning on, it only turned on for a very small amount of time. When the techs showed up, it happened to be running fine. But when they went out and ran their checks on it, it did die again. So, they went ahead and they put a little thing on it that jumps it to make sure it will start. Once they did that, it comes on every time guarantee and it's finally cooling correctly.

American Home Shield's website was great and super easy to use. The MyAccount process was fantastic, although it took me a little while to get logged into it. I had two items I requested service for via the website and then, I received a text with the name of the company they assigned it to and their contact info. I submitted the claim at 10 o'clock one night and I got that text about midnight that same night. I assumed it was going to be scheduled by AHS but when I checked the next morning, I needed to call the contractor, The Lindsay Company, to get scheduled.

I'm grateful that I have American Home Shield for instances when things break down. But I was a little upset about what happened with my air conditioning recently. I had called for service and the gentleman came out and he was supposed to fix the Freon leak. But it continued to leak. A couple of weeks later, I noticed hot air coming out of my vents, and so I requested more service. The whole time, Freon had been leaking out and I had to pay $500 to refill it. American Home Shield covers $10 per pound, which is like nothing. I didn't realize Freon was so expensive.

For my claim with AHS, a guy came out this week and fixed my air conditioner. However, the fuse blew that night so I had to resubmit another claim. That was another $135 and I've got $270 into the service calls. When you file a claim, you have to pay a fee. So I've got two claims I had to pay for, for the same deal. I could’ve hired somebody to fix it for less than what I had to pay them. If they don't fix something, you shouldn't have to pay them again to have people come back. When you fill out the claim on the website, it says, “Was it fixed?” You say, “No, it was not fixed.” And it takes you again to where you have to pay them again to have them come out here. That could turn into a racket pretty easily.

Other people that have AHS always say, “Whatever we call for them to fix, they always give us a reason to say they can't fix it.” But I tell them, we haven't had any problems. We have plenty of things fixed. We've had a microwave replaced. We've had the air conditioner fixed several times. We had the refrigerator and the garage fixed. Every appliance we have in the house that can be fixed. Even the washing machine. The only thing that we didn't qualify for was when we had a refrigerator that went out outside, the ice thing. I hated that refrigerator too. So we got another one 'cause nobody ever uses the water thing anyway. So mostly all the appliances we have had that have broken down, we have had fixed.

I'm very happy with American Home Shield and the contractor. The washing machine is pretty new. But it would not agitate and fill up. Also, the digital display was going crazy. It was doing whatever it wanted to do. Thomas was professional. He did exactly what he was supposed to have done. He came here, evaluated the situation, and made the washing machine work. He said something about a motherboard. In the meantime, he bypassed some stuff only he could do. He knew exactly what he was doing. He made it work in the meantime so we could get our clothes washed because it was starting to mount up. And then, when he got the part ordered, AHS took care of the rest. He came here, did his job, and left. He was done and gone in 15 minutes.

American Home Shield is a good product that you can count on. When you weigh the cost of some major components versus paying $50 a month for this type of product, it makes sense to have it. I've had their service for three houses and I recommend it. It's something every homeowner should have. Some of the challenges with it are when you use their product, there will be additional charges such as Freon or the service call itself. You also don't always know exactly what things are gonna cost you. But generally, the out-of-pocket expenses are gonna be much less than if you have to replace an AC or have a major repair. That's the upside. Another downside is that the company will do the minimum and the van that comes to do the work is gonna be an unmarked one. You're gonna get a somewhat generic service but it is gonna keep your systems up and running.

My AC is still freezing up and the gentlemen have been out here three times. It's working great when they're here, but they can't stay here for hours. I asked them if they can just come by later in the evening and there's always that but. Something tells me it’s something up in my attic that needs to be cleaned out. I'm trying to figure out if I want to spend money on that or just do without it. But it's not Home Shield’s or the company's fault. They've done their damnedest to try to fix it. But the evaporator coil was bad. My only complaint is their automated system. Whatever it is can never get straight there. I have to keep demanding to talk to a representative because it's not recognizing what I want. I say air conditioning, and it comes back as saying that the service is not covered. Well, if I don't get AC, I don't need to spend about $85 a month. Talking to a human is much better. Nonetheless, I love the service.

We called back in May, on the 26th, because our AC went out. American Home Shield sent this guy out from Free Air who said, “Oh, it’s this? Do you have the part?” I said, “What do you mean do I have it?” He goes, “Would you have a breaker like this? Probably in the garage. Let's go see.” He then goes, “This one will work,” so we put our breaker in. I was out of town, and I told my husband, “I don't think that’s legal. I don't think they're allowed to do that.” Our AC then quit working again and he came out and said, “Oh, it's the thermostat.” I said, “Okay, y'all have to order it.” He goes, “I hate ordering through American Home Shield because they just order crap.”

I put in a claim last week because our dishwasher had caught on fire, and the process was straightforward and simple. With American Home Shield, you can do a claim online, or you can call them in. I prefer to call them in. It was just calling the number and giving them some information. The guy who was assigned is local and I heard of him by reputation before. He came out the next day, and he was courteous, professional, and took a look at it quick. Everything was good. He said that he sent off the serial number to American Home Shield and said that it needed to be replaced. Overall, the service went great, but I wanna know what the next steps are.

The air conditioner went out. The line was broken outside on it and the fan kept running. My husband turned off the power. I filed everything online and I received text messages as to what was going on, what was going to go on, and what was in process. The contractor came out and in less than 15 minutes, they fixed the problem. Everything worked. It was like clockwork. I have no complaints whatsoever and I highly recommend American Home Shield to everyone that I speak with. Their service was excellent.

My air conditioner wasn't working. I called American Home Shield on a Friday and the person that took it the first time had a problem with communication. In the process, I told her that we had gone away for five days, and when we came back, I opened the garage door, and there was water all over the garage floor. Apparently, she put in the garage floor was flooded. I called on Monday to see what was going on. American Home Shield doesn't do a third-party thing so they cancelled it. They sent a tech that arrived quickly. It ended up being a clog and it was fixed in 20 minutes.

I was selling the home, and the home inspector came out and noticed that there was a crack in the heat exchanger within the furnace unit itself. Based on the age of the units and the location that it was in, it was deemed that the unit had to be replaced. I worked with one of American Home Shield's agents and she put me in touch with somebody that eventually called back and set up the appointment. Then Rush Heating and Cooling came out and installed a new furnace for me. When they installed it, they were attaching it to the other end of my unit so there was some additional metalwork, and gas work, and electrical work required for that.

It was quite hot in the house and the tech said that there definitely needed some more insulation and some turbines put in. He was nice and informative, and he changed our filter. That's all he could do though. He doesn't do the insulation, so we had someone else come out after him. They're going to put in insulation next Friday and they’re gonna put in a solar fans. The fan that we had were bringing in the heat, and there was nothing to take the heat out of the attic, which is why it was a bit hotter. All in all, having American Home Shield is nice when they can fix the problem and we only pay that small fee for it, especially when we had a guy up for the oven. He had to order a new element for inside the oven and it worked.

AHS has been beneficial. We've been nothing but pleased. When I submit a claim, I just go on to my portal and click. I look through what I need serviced, whether it was refrigerator, for appliance, or the fan for electrical. Hit that, and then immediately I get a text that says a provider will be in contact with me. And it's really usually quick, within an hour I get a call from a contractor. They've been really great with scheduling. We've gone through a couple of other home warranty companies, and by far, this has been the best service.

The sink in the main bathroom was not draining. I called AHS and they sent the technician out. Two or three days later, he came. But he was in contact with me constantly. He came in and he was punctual. He did the job in less than an hour and was on his way. Everything is going good since then.

When submitting a claim, I just call and tell American Home Shield the problem. They ask for my number and they tell me who will be coming out. When somebody comes out, he fixes it and it's okay. Sometimes I can get one that comes out and doesn't have parts. They'll tell that they'll be back. I had one problem as the parts didn't come in and the man had to come in from Texas on the air condition. But he came back twice and had it running. I tell anybody that American Home Shield is good. People should get it because they're going to need it as something's gonna happen sooner or later. A lot of times, they don't have the money all at once to get something fixed. But if they had American Home Shield, they just pay the claim fee and they can get stuff fixed.

The service from the guy that came from Brick Street Plumbing was wonderful. He told me what time he was going to be here and he came in. He was pleasant, even greeted me by my name. That was nice. I have four bathrooms and I don’t have trouble with two but he looked at all four. He told me what was needed to fix the issue and what he had to do. He fixed it and he was out. Also, he put some little slipper things on his feet so he wasn't tracking in my house. American Home Shield has been pretty good. I call them and I usually get a response in 24 hours about who's coming out. I like that. I wish to have somebody out in two days, which doesn't happen sometimes, but it’s the pandemic.

My experience with American Home Shield was very efficient and streamlined. The plumbing failed on the toilet in the shower recently. The claim came through with the toilet. I thought it was the trap itself but it ended up being the whole rear assembly. For the shower, it was the knob that goes onto the showerhead that was the issue. The plumber was very approachable. He answered all my questions and went above and beyond. I thought I was gonna need a whole new toilet but he went with a lot cheaper route. The only thing I was confused about was I couldn't find an actual section for the shower, so I thought it was under plumbing/piping.

Our problems with our plumbing were resolved \and everything was good. The contractor did their job in a professional manner. They removed the garbage disposal unit and put another one in, and it works. American Home Shield takes care of my claims and I pay my bill on time. People should use AHS. I use them and I’ve had them for a while, and I’ve had no issues.

I called AHS for the AC unit and the technician who came did a real good job. I like that AHS is getting things fixed at a reasonable price. It's worked out real well for us. We've been very satisfied with all the claims we've had. I had one issue where I had to cancel a call that I made. I was making sure I didn't get charged for that one and it got resolved pretty quickly.

I've gotten my sister and brother both on with American Home Shield. I was also telling one of my co-workers about it and that it's good to have especially with an older home. I have that peace of mind that my issue is going to be responded to quickly and that American Home Shield uses trusted mechanics, plumbers and electricians. The technician who came recently for the AC that wasn't turning on explained everything really well. He was very fast too.

SDL Plumbing didn't end up doing the work. I had my own contractor do it, and I had cashed out on the water heater from American Home Shield. SDL came out and took a look at the appliance, said it needed to be replaced, did a written estimate and was gone in five minutes. Then, I had another interaction with their scheduler once they got authority to do whatever little they plan to do off the warranty. In the end, it turned out to be about what I expected, which was to have about 60% of the cost covered, as opposed to what SDL was doing, and AHS was reporting to me, that essentially would have me paying about 105% of what the cost would be. SDL has complaints with the Better Business Bureau for a pattern of putting in their estimates, terminology or pricing, that it does not qualify under home warranties.

The guy from Vail Heating and Cooling checked the capacitors on the AC and both were bad. He replaced them and the unit is working great now. He was very professional and he cleaned up after himself. It has been great and easy with American Home Shield.

Some electrical outlets weren't working and American Home Shield helped to fix that. The electrician that came was able to quickly get it solved. Having this warranty is saving me money. Whenever I have repairs on items that are covered, in the end, I'm benefiting from the cost of it. I'm satisfied.

Our recent claim with AHS went fine. They replaced a part. This was my second claim with AHS and both went fine.

In the middle of the night, the AC started making this small noise and then it kept getting worse and worse. This was over the course of 20 or 30 minutes and we started to feel the air changed as there was a vent blowing right on me. I got a flashlight and went out. The outside fan was not moving. I ran back inside the house and turned it off. I set the claim up in a link I have. Once I got to the website, I filled out a small form.

The service was a little slow, but it happened. The website wasn't super useful, but I got through it. The contractor fixed the issue while they were here. What the service is is wonderful as far as getting someone out, whatever your issue is. Having that sort of protection is great. However, I had to call and speak to a live customer service person, and I could barely understand the person. Not just from an accent perspective, but just the person stuttered and stuttered and just didn't seem like she knew what she was talking about. Had to have me on hold several times for two or three minutes. That wasn't very enjoyable, so calling in was a big headache.

I submitted a claim for the fridge that was leaking. It was good with the contractor. They called me in advance. The tech was professional and I had no issues. However, the prices of AHS are going up and I'm not too happy with that.

I submitted my claim online and followed it up with a phone call. I was a little sucked that the person I was talking to was in the Philippines. But other than that, it was great. I got excellent service. The tech was super knowledgeable, quick, professional, and on time. For the amount of money that I'm paying monthly, when something catastrophic fails, AHS is an invaluable service. There was a part in my AC that went out and that costs $5,000. There was no hesitation to put it in. The issue was only that it costed so much for the refrigerant at $1.20 a gallon and I needed four. But was not AHS's fault.

I went online to submit a claim. It was easy to do. I just selected what the problem was from the pulldown menu. The contractor that came out was good. But American Home Shield's price is high. I pay a $100 fee for the job that they get done. It's outrageous. Every renewal, the cost jumps up and I don't know why.

I submitted a claim earlier this month on a Thursday because there was a bathtub that was fully stopped up. But I cancelled it over the weekend because there was no way we could go with a bathtub with standing water for several days. Then, I got a call from a plumber the next Tuesday and by that point, my husband had already worked on the issue and fixed it and I had already cancelled the claim. For a different house, I put in a claim for the refrigerator that had gone out in the garage. The tech said the issue was that the coils were dirty and AHS doesn't cover the issue. I asked him if he could help and he did but didn't charge me for it. But then, the thing went out a week later and it's been out ever since for months. We tried to buy a new one and didn't even go through Home Shield because it's so ridiculous.

The techs were prompt in the way they came out and they diagnosed the air conditioner. We replaced the duct work, which was what they were saying caused the issue as to why it wasn't cooling because the rodents had eaten some of it. So rather than cooling the garage, it was cooling the attic part of the garage. The AC is still not cooling the way that it was supposed to cool and our garage is extremely warm. The AC is set on 82 and it's registering 91. They're gonna say the insulation but we haven't had this issue before like this. We've had plenty of claims with American Home Shield and we've had some issues. It’s next to impossible to get to speak to somebody and they're like an insurance company that would deny a claim on anything. So I'm not a big advocate of American Home Shield.

I sometimes don’t like how American Home Shield charges you the copay. It went up to $106, and they charge it before the guy even comes out. It would be nice for them not to charge that until after I have an appointment ‘cause if the person they hook me up with can't accommodate my schedule, then that could be an issue. That's happened before where someone didn't come out right away, but they already got my 100 bucks. On the other hand, I can’t stand trying to find different people, like who do I call when I need a plumber? With American Home Shield, it’s easier. Recently, our AC’s condenser fan wasn't working. I did a claim online, then an AC guy repaired it when he came out.

We had a big storm here in Pahrump. All the power went out and when it came back on, the AC didn't come back on. I told American Home Shield that I was an elderly person and please get somebody out here. But it took them 48 hours for the air conditioning company to come out here and take care of it. The tech asked me if I told American Home Shield that I was an elderly person and I said I did. But I never got to talk to anybody. It was all on a computer. Everything was automated. I didn't even know that they got the information until I called the air conditioning company. The tech told me, “I'm sorry, I can't get somebody out there until the next day. I didn't know it was an emergency.” The people that American Home Shield is sending are wonderful. But American Home Shield themselves need some work.

Before I had this insurance, I’d wait till I could save up some money to bring somebody to fix something in my house. But now, I just pay my $100 and my monthly fee, and they take care of it. Their claims process is pretty good. I go online, look at what they cover and then I send in a request. Then the next day, somebody will call me and schedule an appointment. The technicians are awesome. AHS sent out really, really nice people for my pool. I also had a claim for the washer and a husband and wife team came out. They did their work and they were very good. Everything has been working.

The technicians were amazing, super professional, really nice. It turned out to be just, "Hey, your line is clogged, and we're just going to flush it." They were in and out within 15 minutes.

I do most of my transactions on the phone, and requesting for service is straightforward. The reps are very understanding, and I've had pleasing experiences. American Home Shield's response team is very good, but some of the vendors are hard to track because of the distance. Apart from that, I have peace of mind and know that I have a rapid response team to come to our aid if we have a serious problem.

The dishwasher flooded my house. I called AHS and the process was super easy. Then they sent me a text with the contractor’s name, phone number, and where they're located. The gentleman came out, logged in, turned on the dishwasher, put his hand in a couple places, and said he needed to order a pump. Hopefully, the part comes in quick, and we get this thing done. But overall, my experience with AHS is always excellent. If I have a question, I can call right back and somebody answers quickly. They're good people.

When my electrical socket stopped working, I submitted a request on American Home Shield's website and I liked it. It was easy and fast. They gave me the name of the company that was coming then the electrician called me and confirmed that it was him. When he came, he said that my electrical socket might have to be rewired, but AHS wouldn’t cover it being rewired. Apart from that, he was very professional and nice.

We submitted a claim for a plumbing issue with AHS. But it was really never rectified and fixed. The plumber said, "Do this and do this and that should fix it." But he really did nothing. I didn't know how to go back and resubmit for the same issue. So I just let it go. But when Third Generation Plumbing came out for an AC issue, the tech was excellent and very knowledgeable. He explained the whole situation to me.

In May, I had to have someone come out to fix my AC. It needed Freon and also a part had to be replaced. Not even two months later, my AC was doing the same thing. So when I called, the American Home Shield representative told me that I would have to pay another $100 for another contractor to come out. That kind of frustrated me because it was the same issue. So the first contractor didn't fix it. Why do I have to pay again? The rep just said, “Well, it's been over 30 days.” I told her, “I understand that. But here's the thing, it’s doing the exact same thing. What's the point in me having a warranty if every time someone comes out for the same issue, if it's over 30 days, I'm gonna have to pay $100?” We went round and round.

American Home Shield is horrible. They send a work order to a contractor but the contractor never calls to schedule an appointment. They give the contractor's number and I have to call, which is abominable, and schedule my own service. I had to learn this the hard way. Also, their exclusions are so large and onerous that they're a waste of money. I plan to dump them as soon as I'm finished with what's going on at the moment.

I've had American Home Shield since 2000 and I like that they honor their contract. Then sometimes the people come in the home, especially with Corona time, have no booties on and have to tell them to put their mask up. But AHS had all that. Their people come in the home professional. They've been doing good customer service. When we call when we have a problem, they seem to resolve it. Recently, our commode was whistling when we flush it. Darryl from All Clear Plumbing was sent and replaced the inside of that and the outside cap. Then we had two stoppers, one in the master bathroom, the left sink, and he had to replace and fix that. He did an excellent job. In fact, if we ever had the plumbing again, I would request All Clear Plumbing and ask Darryl come out. He definitely knew what he was doing.

Our first claim with American Home Shield worked well and it was professional. The claims process worked very smoothly. Everything has been like what it was supposed to be and like we expected at this point. We have a garbage disposal so it couldn’t have gone too wrong. It wouldn't have been awful for AHS if they had to replace it and they didn't. So, it went well for them but it works fine. I would tell somebody to sign up American Home Shield

The young man came in for my plumbing claim and I told him what was going on. He assessed the situation and he quickly was able to resolve the problems. There were a couple of faucets that were corroded and he changed them. He also put a new stem in another faucet. Also, he took our Allen wrench and adjusted the garbage disposal. He was a very professional and nice guy. He did what he needed to do. He answered all my questions. So that was a pretty good experience. But there are other experiences I've had recently with American Home Shield that I'm not that happy about.

Everything was fine. American Home Shield handled the claim, assigned it to a plumber promptly, they called me promptly, then they came in my house. The guy was not that experienced. He had to call his office, but I didn't mind that. It was a small job and he just needed a little extra help over the phone and he completed it promptly and it works. It stopped the leak. So, I'm happy.

Some of our outlets aren't working and our recent service request on it was okay. However, I have to call back for someone else because we haven't heard back from anyone for the electrical yet. It's been a week.

Everything was good with DNG Appliance Services, but the fridge still doesn't work. At first, a company tried to fix it. They came two times. The fridge still didn’t work. So, we changed the company to DNG. They came a couple of times. They tried to change a lot of things, but the fridge still doesn’t work. Another guy came out, and he said he needed to replace something because it was leaking. We only want the fridge to be fixed because it's too much every time that they take everything out and put something again.

The air conditioning unit was making a lot of loud noise. The technician diagnosed the problem and fixed it in one evening. He was very quick. He had to replace the blade and the motor. He was outstanding. I was very pleased. When I called in the claim, it got a little bit late because of the number of people calling. So you wait on the telephone unless you call early in the morning. If you put in a claim during the week, someone will contact you within 24 hours, and if it's on the weekend, it takes 48 hours.

My pilot light would not stay on. I thought that would have been a simple fix but it ended up being a leaking water heater. So the resolution was to install a new one. The technician was great. He did almost an emergency call and he installed the new heater late on a Friday. He was very polite and he worked quickly. I visited him quite a bit, so I could tell he was very proficient in his job.

This is the absolute worse company EVER!!! Their customer service is worse than their empty promises. When I try to get through to a representative, they must train them to hang up on customers because after verifying my information and telling them my situation dial tone always came next. When I did get through to someone and requested a supervisor I was always promised they were putting in a request for one to call me back. 3 request and not one call back.

This company is doing everything they can to NOT replace my cooktop. It has been over 8 weeks and the work I was charged $125 has yet to be completed. Never once in all these weeks have I been able to speak to a supervisor, either at the time of my call or to have my call returned. I have been told that an "authorization department" is the cause of the hold up, but as a customer I cannot speak directly to this department and have been told "it takes a while" with no time frame as to when my appliance will be replaced.

AHS fixed the water pump in the dishwasher. Everything was great, except for the fact that I had to call them several times to get an ETA of when they were going to be out here to get it done. The tech took off the bottom, looked at it, and said that they didn't have that part. They could have asked me what model the dishwasher was, looked it up, and made sure before the tech came out.

My air conditioner stopped working and the tech was very punctual and professional. He went upstairs, and about 15 minutes later, he said, “Hey, it's ready. It was just a fuse.” It was fixed. He did a great job. But at this time of the year when it's pretty hot here in Texas and something as vital as air conditioner goes out during the week or a Friday evening, it's important that somebody gets dispatched. Because I had to wait three days for somebody to come out. Luckily my neighbor had a portable AC that I could use. But it would have been better if they could have fixed it on Friday or Saturday.

The dishwasher was not draining and all interaction with the tech was fine and professional. He communicated to me the window and he called before he came out. It’s working fine since the repair. It’s all good.

The AC was blowing hot air and the outside unit was iced over. The tech was great. There was a refrigerant leak, and then he refilled it. But AHS only covers $10, so I paid him. It was like 150 bucks for one pound of refrigerant. But the AC seems to be doing okay now.

The air conditioner was running nonstop. It wouldn’t shut off. My wife did the claim and she said it was easy to file. Then I got a notification through text and email on who the contractor was and when they would be out. The contractor came out to figure out why it was running all the time and they did find one issue. It did work for a little while. They even provided us with some ability to troubleshoot the issue on our own. It was good service but now, we're still having the same issue.

Our disposal was leaking. It looked like the bottom of it had rusted away and there were holes. I called American Home Shield and J & L Plumbing called me the very next day. I scheduled the visit for the next day and the plumber was here a lot quicker. I thought it might be complicated or it might be really noisy but he was professional. He went in, checked it out then he told me he'd be going back out to his truck to get the new disposal and his tools. He came in a couple of times and went back out a couple of times too. But he was really respectful and knocked on the door before he came back in. He told me what he was doing. At the end, he told me that it was all taken care of.

We've had our LG washer for 10 plus years and it finally gave out. The motor had some issues. Sears out of Miami was dispatched and they sent the guy out. He looked at it and determined that it’d be less expensive to replace it. We had the option of replacing it with another washer although it was not the same quality. We're gonna get the money back which they gave us an option to do and buy a washer here locally. However, it can be expensive when we have an issue with our AC unit. AHS doesn't cover the coolant had they recharged that unit. But overall, the experience has been pretty good. We pay so much money monthly over multiple years, but with a house that is always having issues, it’s been pretty fair.

My water heater was not making hot water. I called AHS up and talked to the outsource person. They called the plumbing company. Then they texted me and set up a time. Then said they had some free time and wondering if I was available. I was like, “Yes, you can come over now. It's fine.” They came to the house and fixed the problem in about 20 minutes. They went above and beyond. There was a valve issue also and they fixed that.

I had a leak detection company and a mold service company out here, and they said that it looked like the water heater was leaking. I called American Home Shield. The tech who came out was up there and he was very considerate because he had to kind of maneuver around another contractor that was up there. He said it didn't appear to be leaking, but there was something about the low pressure valve. I just can't figure out why I can't take a shower and it does not keep hot water. It hasn't always been that way, but he said that's some kind of low pressure. It’s not anything major though.

The A-TX Express technician was good. He came in and checked the unit real quick. They ordered a part, came back out, and put the part in.

The AC had been making some noise, and then it just stopped, so I was concerned it would be absolutely dead. But that little thing just kept on going. It's about 46 years old, believe it or not. It was just the fan that had stopped, not the machine itself. Mr. Chris came out and helped me with it. He got it going in half an hour. And it has been great since then.

At first, I was kind of skeptical of guy that came for the refrigerator, but he turned out to be quite the smart fella. He knew right away what the problem was and what to do. He had the part and had the problem fixed in just a couple of minutes. American Home Shield is a good deal than anybody else that’s out there. I've been with them a long time and also had them before in other households and other cities.

Knowing that I'm gonna pay $75 and I can get it fixed is a good thing for me. When I call AHS and I put in an order, it's $75. I know what to expect. I put it on the credit card. When they come out, I don't have any surprises. AHS has been well worth my money. I had some lighting problems one time. I had a garbage disposal replacement and this light switch recently. I also had something to do with my air conditioning one year. Recently, the contractors that came out were very good. They called like they said they would. They were here on time. It didn’t take them any time. I told them exactly what was going on, and they went right to the problem, and within 20 minutes, it was fixed. I have had several times that the service contractors have come out and I've never had any problem with any of the service contractors.

So far, I feel good about American Home Shield. Last week, I did a claim online in the morning, then 20 minutes later, I was talking with the AC company and they came out that same day. It was super quick. The guy replaced something and said he fixed my tenants' AC. It wasn't fixed though, so the AC company is gonna have to come back today.

I had a leak on the pipe and the tech went behind it and did what he was supposed to do. So far, so good. Having the warranty is convenient and it's very helpful. I call AHS whenever I need to and the contractor comes out. They don't make you suffer.

When I was shopping for home warranties, I found out that there are multiple options available in the market and even within American Home Shield, I was able to sign up for two different plans. One was an offer outside of the real estate plan that I signed up for and they had more features in that plan. I was tempted to go for that plan but they told me that I cannot run that plan through the title company. So, I had to pay it from my pocket. There were some benefits to the real estate plan but there were some other benefits to signing up on my own. I would rather have more consistency between the two plans because if one is offering the same thing, then the Realtor plan should offer the same thing or at least match what they're offering.

The last claim we had was with an icemaker on the refrigerator. The repair company put an icemaker on but the one they put on was bad. I had to wait about a month to get another one. But the 2 technicians were satisfactory and we're satisfied with American Home Shield. They just need to improve on the price that they pay for freon. They only pay $10 a pound on freon but it costs anywhere from $50 to a $100 for a pound of freon.

I had a claim for my dryer then the ice maker of my fridge. Technicians were sent out and they were very professional. I asked them to put on a shoe cover and they were wearing masks too. They replaced parts on the appliances and those appliances are working now. American Home Shield did pretty well so I stay with them. I have peace of mind. I get the right technician to fix my problem.

I gave American Home Shield a call right away when my AC went out because it was very hot here in Vegas. It was like 120, and it was on a Friday. The technician was professional and very helpful. Everything’s working perfectly now.

The electrical guy that came out was absolutely wonderful. He took care of everything that we needed. That has not been our experience in the past. We have had people out for similar situations, and they just ignored the problem. American Home Shield could make sure that their contractors know what they're talking about. I had them come out for our ceiling fans. The switch isn't working properly and the speed is not up to par. I shared that information with them on the phone in getting the order prepared. But when the contractor got here, they said, “We don't do ceiling fans unless they're broken.” One in the bathroom is broken and the technician came up with an excuse that it's over a tub. It wasn't, it's to the right of the tub. It’s just excuse after excuse. It cost us $100 to have somebody come out here and tell us no.

I'm good with American Home Shield but the contractor was like a rip-off. It seemed like they were scamming us a little bit. We just needed a repair of our AC and we couldn't get the guy to explain what was wrong. The only thing he wanted to talk about was replacing all the units. We said, “No, thank you.” We hired our own repairman. They did have to replace the compressor of the AC, but they didn't see any need to replace the condenser outside, or a need to replace the furnace.

Our claim to American Home Shield on our icemakers in our fridges was a terrible experience. We're probably going to cancel. The first group that came out didn't come out for three weeks. When they came out, they said, “Oh, we can't fix that appliance.” So we had to redo. We had paid, too. When we called AHS to tell them that story, the lady we spoke to said, “Well, you’ll have to pay again.” I was like, “Well, wait a minute. No. You sent somebody out that couldn’t fix the appliance. The appliance hasn't changed. The order hasn't changed.” That was a hassle to get a refund for what we had originally paid both AHS as well as the appliance person that came out and couldn't fix it. Once we got that straightened out, they sent somebody out. They did fix it. None of the appliance people were rude. It was just it was obvious that the left hand wasn't talking to the right hand.

I'm very satisfied with American Home Shield. I had a recent service call regarding a microwave that went out and the response was very timely. A professional technician got it back up and going.

I would definitely recommend AHS. This is the first one we ever did and we got it because we didn’t want to be caught off guard with a huge expense if something broke. Everything’s very friendly. The price is also reasonable because we do the combo pack. It's 50 something a month and we have it auto-drafted. The tech that came out for our recent claim was very nice, professional, efficient and fast. I would definitely use him again.

I had another order in for my water heater to be checked and it didn’t come through. The contractor was supposed to call me because it was hard to get ahold of them the first time, which I never did. I'm not sure if the contractor knew to call me or if American Home Shield was supposed to call me, but no one did. So, I'm not sure who's part it was on. Simon, the technician, was wonderful. He was knowledgeable and professional. I wanted to have him stay so I could ask him more questions. I'm a little disappointed about the two things not working out but everybody was nice and attentive. It seems like AHS is aiming to do all the right things so, I haven't had a bad experience with them, except for this one contractor not showing up for reasons I'm not sure. I didn't call AHS back. You're expecting something to happen and then, you get distracted.

I love American Home Shield. They were right on top of things and I was very pleased. The icemaker quit on the refrigerator. We put it off a little bit for a week or so but we noticed that the refrigerator started getting warmer and warmer. So, the food was going to go. We called AHS and we were thinking that they probably wouldn't fix the refrigerator. It's older and they're gonna find an excuse to not fix it. We were skeptical. I did the claim online and within 24 hours, they set an appointment and told us who was going to fix it. The contractor called us right away and they came within that week. The tech ordered the part and he got it running for us that day. A fan was out and he reached in there and spun it, and got it going. He said that hopefully, it would last till the part comes in, and it did. So we didn't lose any of the food. He came right back out and put it in. It's been working like a charm. He was great and it was a wonderful experience.

A technician came to diagnose the problem for my AC unit upstairs that was not feeding cold air into the house. He knew what he was talking about and was very quick to get right to what he needed to do. He knew what the problem was, went up to the AC unit upstairs and told me it was a filter issue. He also told me how to prevent it in the future.

The air conditioner stopped cooling completely because of the outside fan. I sent in a claim to AHS and paid for it. Then they called me back that evening and set up an appointment for me. The contractor came out and replaced the motor and the fan. Now, it's cooling and the fan is on. But we're starting to hear a high-pitched noise coming from it when it turns on. So we're concerned that it’s not all the way finished being fixed. But I don't know what the protocol is as far as going through the warranty if we have to do that again. Or if the contractor can come back out and double check that everything is okay. But overall, I’ve had great experience with AHS.

I was very pleased with the technician that AHS had sent. He was a very professional, nice young man. He came in and introduced himself, and the same as his worker. He called me before he came and he was in here within the time frame that he said he would be. In fact, he came 10 minutes early and told me that he was on his way, which was good.

I had an issue with the icemaker and the repair company was completely ignoring my calls and texts and at one point, ignoring American Home Shield's calls. It took a long time before AHS could assign it to someone else but they eventually did. The second company was awesome. They did the assessment and found out exactly what was wrong with it. It took a week to send a report back to AHS who made a decision. The cost of repair would exceed the cost of the value of the fridge, so AHS offered a settlement for it. I had another issue with a water heater and that was quick. In three days, they were able to replace it and install a new one. The only thing is that the customer services with AHS seemed to be located offshore and usually, they don’t have access to a lot of information. They have to put you on hold. They’re nice but it was frustrating that it took more than two months to get an issue solved.

The AC unit stopped working completely. I pushed the button and I didn’t see the fan turning. It was extremely hot and that was a high week but American Home Shield was on top of it. The tech came and started the AC unit and looked at it but he didn’t see anything going on. He went through my breaker box and I even checked my breaker box myself. He asked if we had any thunderstorms. I forgot that we had a bad thunderstorm here the night before. The energy from the thunder blew the fuse inside of the AC and I've never known anything like that. But it was very sharp because it kept throwing off my security camera in the back. Every time it hit, my alarm was going off.

When we called American Home Shield and made the claim, we said the problem wasn’t the ductwork. We already had that done ourselves. I explained that to three different American Home Shield associates. The first contractor that came out said, “Yeah, what we need to do, we need to install a camera inside the vent to see what's going on.” He didn't even do nothing else. So then, I called American Home Shield back and then they hired MS Services. Then I called them and told them what the previous contractor said. They turned around and said they wouldn't be able to do that either. So I was passed back to American Home Shield and I phoned in about four times. It took over 11 days before they came up with the conclusion that they would send out MIS for a second opinion. Why didn’t we just do that at the beginning? The MIS service guy came as planned. He checked the vents and straight away, he knew what the issue was without a camera.

Stillhouse Heating was sent out by American Home Shield and they came but didn't fix anything. They said the dishwasher was outdated and had to be replaced. We went down and looked at the models but nobody had the model that we had. They’re all unavailable. The dishwasher is really hard to find. It was an old Sears model. It’s one of the top-of-the-line back in the day, but it’s 30 years old. We finally found a Maytag at Lowe’s, and it’d cost us $300 more but it had everything that our old one had. Home Shield is gonna pay us $599.

Agape, the company that was sent out, was able to figure out the issue with the AC and ended up having to order a new unit. It took a reasonable amount of time and then, they came and fixed it. The AC has been working great. Calling a technician would be a lot more expensive than what AHS charges per visit if you’re taking it against the market price. But you probably have to figure in the monthly that I pay as well. Still, in the overall scheme of things, AHS is well worth it because once they assign a technician, someone's gonna call me or I can call and say that I haven't heard back from them, and American Home Shield will follow up.

I have no regret since I joined American Home Shield. They're one of the best home warranty providers, if not the best. I like the simplicity of getting a claim in and the timeliness of it. I also like the professionalism of the contractors that come in here. Recently, there was no water coming out from the showerhead in the master bedroom bathroom. Also, it was running cold instead of hot. We had to kind of turn on the regular tap water for it to get hot. There was no water pressure too. It was just trickling out. I did a claim and a contractor gave me a call to let me know that they were coming. They came in and got the job done.

The experience with American Home Shield was good as well as the service provided. The first time the contractor came out, they addressed the AC issue but it later went out again that evening. They were back out after we notified them of the current situation and they took care of it. It was very easy and pleasant. Submitting the claim was easy but I sometimes wish that we could switch some of the choices that's selected. I've had a couple of people come out from the same company for different issues when it sometimes seems as if they're looking for the quick fix, not investigating what's wrong.

Angel Appliances did some troubleshooting on a call. Then, the technician came over and he resolved the issue very quickly. He was pretty polite and knowledgeable. The issue could have been resolved on the call with the person scheduling the service but overall, the experience was great. I thought I was going to have to buy another dishwasher and just having someone come in in two minutes and resolve my issue was fantastic. I'd tell others to use American Home Shield's service because they're gonna have a quick response and professional service being done to their house in a safe and friendly way.

The air conditioner won't come on. The contractor came out and said that it was the compressor and that lightning has struck it. We needed a second opinion because we've replaced that compressor before. The second guy that came said that he didn't see where any lightning struck or he didn't see any burns, and he thought that it was the compressor. He said he had to call American Home Shield and submit the claim and order the new compressor. He was better and more friendly. The only thing is that sometimes, when people come out, we have to pay $100 regardless, and it may not be a $100 job. Everything else is okay.

We had some water retention on some of our floorboards that we could see from our unfinished basement. So we had the tech come out and see if he could find the source of the leak. He thought he found the source, which was the bottom of our dishwasher, and we thought it was resolved. But I checked it out last night and it is still damp. If it was fixed, it would have been addressed. So it's going to be something we may have to call out again on.

The faucets were leaking and corroded because they were 17 years old. The person came and did the job. He had to get a part and he came back, and it seemed to be pleasant. There didn’t seem to be any issues and I was happy with the end result. We ended up getting new faucets because the other ones were bad. But the faucets that we had were better than the ones we got replaced. The replacement was selected for us and we didn’t have a choice. Still, my wife was happy with the experience. I had another claim and the claims rep said the wrong thing. I said I had a pool plumbing problem and the rep put pool pump. So, I had to call back to make sure. The repair guys would have come by and say that the pump is fine, and I would have said that it’s not what I called about. So sometimes, there is a language barrier on the people that American Home Shield hires. But that’s the way it is with everything right now.

A contractor changed up the thermostat and I was happy with the result. I had a different home warranty service and I've been much more satisfied with American Home Shield. It seemed like with the other place, it was always something that wasn't covered or that was not under the warranty.

Our air conditioner wasn't blowing cold. It wasn't even turning on, so I went online and did a claim request. The AC company that came was very great. They communicated everything to me. They didn't even need to come in, went, opened the air conditioner, looked at it and saw exactly what was wrong. Within five minutes, it was good. They did the part replacement and everything was on point.

The first time I needed AHS, it was for a plumbing issue, but they wouldn't help with that. I was a little disappointed because having old pipes in our house was one of the reasons I got the warranty. Recently, I was just having trouble with my refrigerator doors opening. A clip at the top to make sure that the flap comes over and it has a good seal on the door had come off and the tech fixed it. He was prompt, on time and he did what he was supposed to do. However, the same problem came back and I called them. I don't think it's the tech's fault as he fixed it as well as he could. We're gonna have to come up with a different way to fix it.

Some of my light switches were popping. It was fairly simple and really easy to submit the claim. The timely response was really very great. AHS got back to me within 24 hours to set up an appointment for the next business day. Then the tech came out and fixed the problem. He was very polite, professional, and timely. He was really quick. The experience was definitely satisfying.

When my washing machine stopped working, the tech from Sears did a wonderful job with it. I didn't think he was gonna be able to get it working right and I'd have to get a new one or something but it's working better than when I first got it.

With everybody buying houses, I definitely tell them to look into American Home Shield. I've gotten two people so far to at least check it out. Even though you're making a monthly payment, it's a lot more affordable than having to pay one large amount at a time. You have the peace of mind of knowing you're covered. Recently, a technician came out three times for the pool heater that wasn't working. The first time was diagnostic. The second two are for parts 'cause they didn't come in at the same time. He came and fixed it one time then last time, he finished it off.

I sent in a claim to fix the toilet in the master bedroom. Then after I had called and set that up, I remembered that there was an issue with the faucet in the guest bathroom. So I called American Home Shield to have that added, which they were going to send an email to SWAT Plumbing and do that, which evidently they did. Because when the plumber came, he knew he had to do both and he fixed them. I was very satisfied. The plumber was very professional, helpful and personable. He showed me what he was doing. He explained to me what he was going to do, and did it. He also showed it to me when he finished doing it and took pictures of his work. American Home Shield is a great deal. I had an issue a couple of years ago with my washing machine and they allowed me to replace it with one of my own choosing through Home Depot.

The toilet was running all the time so the repair person replaced a kit on the inside of the bowl. It was hard to flush. He had to physically try to make it stop running the toilet afterward. He was here not 10 minutes and fixed the problem. It was a waste of water but the toilet is working fine now. I have peace of mind with my home warranty. I would have had no idea who to call. When you try to call around and get people, they may show up or they may not. American Home Shield knows who to call and they know who will come out.

The contractor fixed the issue and then, it came back. So, someone is coming out today to take a look at it again. They were great and I'm sure it'll be great again. It's not their fault at all. It was my first time interacting with them and with American Home Shield, and everything was perfect. I had to do the claim over the phone and it was simple. The second time, when I had to follow-up, I signed up online and I did it completely remotely within seconds. AHS followed up with a text message and the contractor was the same person.

The microwave door was broken. My claim was easy to submit to American Home Shield. The technicians were quick for repair. Initially, they came out to take a look at what was wrong because there was nothing on AHS that said it was a broken microwave door. So, the tech came out and took a look at it for about two minutes, where he had then mentioned that I could have submitted some sort of video. Ultimately, having the home warranty saves time and some money at the end of the day.

AHS does a good job. They are also fast at getting back in touch. When I talk to them, they set up appointments fast, and somebody comes out fast. That's pretty good for me. Whenever I called in, the techs came out fast. I didn't have to wait. There was just one time I had to wait. But it wasn't their fault. They didn't have the part for my machine, and then they just replaced it because they couldn't get the part. So it still was good.

American Home Shield should make sure prices stay down. Most of the appliances are just a couple hundred bucks anyway. I had the policy then I didn't have it for a while. I didn’t get it because all my big appliances were done (replaced or fixed). However, I got the policy again in May, a couple months later when they came down on the price some. Now, something's wrong with my account. It's not connected, so I couldn't get online for my claim and I had to make a call. That was frustrating, but other than that, it was an easy process. After I called and put in the request, the repair company came and got the job done. They were courteous, thoughtful and did a good job.

Two of the burners on my electric cooktop weren't working. The tech was friendly, on time and professional. He explained what they had to do. They had to order some parts but they kept me updated on when they were getting them. They came back out and fixed my cooktop really quickly and showed me that it worked. AHS has reliable businesses that work with them. I would have been looking forever for somebody to fix my cooktop.

Submitting the claim was simple and easy. I notified American Home Shield online and then, I got emails that the contractor was gonna be Oak Valley and their number if I needed to call them. They called right away and said they would schedule me as quick as they could. They worked with me for the schedule and it all worked out fine. The water was standing in the bottom of my dishwasher. I couldn’t get it to drain. I had to wait quite a while for the Oak Valley to come. The first time they came, they diagnosed that the pump had to be replaced. We had to wait for the pump to come and then, they came back and put it in.

I had a garbage disposal that wasn’t working. I had a window, and the tech was here at the beginning of the window, which is unheard of. He was very nice, told me what was going on, and was very quick at doing his job. He got it taken care of, and was out of here. Sometimes, I get afraid of using a home warranty because of extra costs or charges. But other than that, it’s good to have. I've had very good luck, and American Home Shield has been easy to deal with.

I've been very blessed by American Home Shield. The air conditioner had been replaced by Home Shield about two years ago, and all of a sudden, it wasn't doing anything again on the hottest day. I called and they got people out here. The tech was absolutely tremendous and the unit was fixed. I had bought a home that was 22 years old and it seemed like everything that could go wrong went wrong. And all I've spent is $75. I'm very thankful for AHS. They have treated me royally.

When I submitted the claim online for our air conditioner that stopped working, the website was easy to navigate through. I filled out the information around 11:30 at night and by the next morning, I got a text telling me that Piedmont Company would call and that they would get in touch with me to set a schedule. They set the schedule and let me know they were going to come the following morning between 8:00 and 10:00. Everything went smoothly. The guy that came did a good job. After he finished working on the unit, he told us that it may take a couple of hours for the air conditioner to start working. But it started working in less than the hour he said. I’ve been with American Home Shield for over 10 years and they are a good company. I refer a lot of people to them.

The garage door wouldn’t open. And I noticed the spring was broken, so I called American Home Shield. They charged me $100. And they sent this guy, who came and fixed the garage door, but said the spring is not covered in the insurance. So, I paid $550. But he was very nice. It was nice that AHS had people out there the same day. And that was an absolute plus. The guy also installed my heater, and adjusted my thermostat. My daughter and the kids kept playing with it. Now, their house is a nice temperature.

I like AHS. I’m happy with the service they give me. If I have a problem, they help me take care of it and get a person out here. And the people that come out here know what they're doing. They seem to be good. Everything was fine when the techs came out for my AC. I was very happy with them. They were good.

The website is easy to use. And as soon as I filed the claim, I got a text message, as well as an email to respond to. The contractor fixed a clogged AC drain pan. It was very good. The gentleman was quite okay with what he was doing, explained exactly what he was doing, and got the system cleared quickly. The whole process was very smooth. What I would love to see, though, is an American Home Shield app.

So far, so good. I just wish the process was a little bit faster 'cause I'm still without AC and it's been about a week now. The contractor has ordered the AC unit and it's 5 to 14 business days before a new one comes in because it has to come from American Home Shield.

The tech from Rick's Appliance Repair is thorough and knows what’s going on. He's doing what he needs to do and the washing machine will be like brand-new.

The AC unit wasn’t cooling and the tech was quick but he didn't do anything much to fix it. He looked at it and just told me what was wrong with it. The company told me the next day it wasn’t covered because I opened up the device. I wasn’t aware that I couldn’t look at the machine myself.

The recent claim was for my refrigerator that wasn't cooling correctly. I found that it was underneath the fans and the contractor had to clean it. AHS is fine but they could improve on getting better people to come. The very first claim we had was right after we moved in to the house and we got to use them with the refrigerated air unit. We found out this year that the contractor put in the wrong size air conditioner. It's workable but they had to rig it.

The ice maker was not dispensing ice. I filled out the claim form on American Home Shield's website. It was easy, and I was given the time I would expect for someone to show up. A second issue came up where the fridge smelled like chemicals and they told me that American Home Shield will not cover that. As long as it was cooling, it was covered. I'm moving and putting the house on the market, so it didn't make any sense to buy a new fridge, so I just got rid of it. Overall, I'm generally happy with American Home Shield's service.

When I got my house back in 2019, I went with the Old Republic. With them, they wanted the money upfront and at that time, I had the money upfront. But then last year, with COVID, it put a strain on me. So, I didn't renew my plan with them. Then, everything started picking up again this year. I reached out to them, but the contact that I had really didn't get back to me. So then I had AHS next in line. My Realtor said, “I have a contact. Just give him a call.” So I did. I reached out, I did my quote and it was just so much easier. I had three payment plans that I could choose from and it was a whole lot easier, especially since I didn't have to fork out the amounts all in one shot.

The outlet in my kitchen and in my bedroom went out. Because I had a dimmer on both of them, it wouldn't work. So, the outlets went out. The tech who came swapped out the outlet. So he just swapped them out. It's working fine now. I did the claim to American Home Shield online. Their website was user-friendly, and I was given the name of the contractor.

We had a storm and it knocked out my AC unit. The tech came in five days because it was on a holiday weekend and explained what was going on and what the problem was. He had to come back but the experience was good. He did everything he told me he was gonna do and fixed the AC in a timely manner. So, it was nice. I love having American Home Shield. You don't have to do so much or worry about finding an HVAC man.

My air conditioning was out and Home Shield scheduled me 11 days out. It was 95 degrees and there was no way in the world I could have waited for them to respond. I cancelled that one and hired somebody on my own to cover that. That wasn't good. But then I had another claim where GM Appliance Service came over, they discovered the problem was, and they fixed it. I would definitely recommend Home Shield, especially for this area. It works pretty well.

We've been trying to get things done. I'm still waiting. The last call I had was much more helpful. And maybe we're closed. I was supposed to receive an email with information on a potential buyout. Regardless, American Home Shield is trying to take care of me. I still have no AC and we've been in the 100 degrees for the last six weeks. It's just the reality of the situation. But it is a challenge for me because I certainly can't afford to go out and buy a new air conditioning, which is what has been determined. I can't afford to go out and do that on my own, which is the reason I bought the insurance.

I like the ease of getting a contractor to the house with having this warranty. It's just that the technicians are typically very aware that it's a very low-paying agreement and so AHS has a tendency to not get anyone that wants to think beyond the obvious. When my breaker box was buzzing, the technician that came wasn't able to find anything wrong. Then it started doing it again, and so he'd be coming out tomorrow. Like in this particular case, “Well, I hear it, but I don't really know what it is. So, if you have any other troubles, let us know.”

When working with American Home Shield, their vendors have 48 to 72 hours to get ahold of the customer to set up an appointment, and I think that's excessive. It's not really customer service friendly. I'm used to people calling back within 24 hours and that's the first thing I have difficulty with. Then the service is not really prompt. My air conditioner went out when it was 114 degrees here in Sacramento and we're seniors. The first vendor they called couldn't make it out for a week. I called AHS back and told them I couldn't wait that long. The lady put me on hold for 30 minutes trying to find another vendor, which was a long hold. But she had another one come out and fixed my compressor that went out.

The system was on but there was no cold air. I ran outside and the fan was not turning. When I did the claim, I was told when the contractor would be available to show up and the approximate time that they would come out, take a look at it and assess the situation. They called me and confirmed I was gonna be home so the technician could come out. The guy came out approximately 45 minutes later and took a look at it. He confirmed that the fan motor seized up and they had to replace it and put a new motor in the fan. He told us that they were going to order the part, and that as soon as it would come in, they'd be giving us a call back to do the repair. They called me back the next day and said they had the part and that a technician would be coming out to repair.

A contractor came out and fixed a leaky pipe. Two days later, it leaked again. I had to call AHS to get a drywall repairman out here and it took a few days to get that scheduled. By the time we got it scheduled, the pipe started leaking again. I'm waiting for them to contact me to get another appointment set up to fix the pipe. They said they're gonna call today. The people AHS sends out are not the best. I had a leaky pipe one time in a different bathroom and a contractor fixed it. Then they had a drywall guy come out but didn't even finish the job. I ended up finishing it myself. AHS could get better contractors.

AHS sent somebody out pretty promptly, the communication was good, and there was no pushback or fighting the claim. The technician did a good job. He had to come out a second time so communication was also good on having him come out again.

I called American Home Shield on a Friday for my AC, and after that, my AC was in trouble again. I called American Home Shield and they requested for a new visit to my home. A technician came out on Saturday and changed the parts. Everything is good now.

I was skeptical about AHS at first because I've looked at the reviews and there were some that weren't so good. But my cousin has it and my sister-in-law had it. They spoke highly of it so I gave it a try. Recently, the garbage disposal was acting funny and my guest bedroom toilet was leaking. I submitted the claim with AHS and within the next day, everything was scheduled and the guy came out and fixed it.

Our refrigerator or freezer wasn't getting cold. Beyer was our contractor and they fixed the appliance. They went back to the shop, got a part, and brought it over. It took them a week to get the service because they were busy. My home warranty saved me some money and kept me from big expenses. I pay them $48 a month and pay $125 when a contractor comes out. The only thing with American Home Shield is they should get people who are available to respond quicker to the calls.

One time, our washer was making a noise. We called American Home Shield and the repair company they sent couldn't find the issue, but we were given 30 days. I'll wait to see if I can at least record our washer making the noise it's making to see if I can get the repair company back out here. This last time, we called for our refrigerator and it was a quick response. Prior to that, we had a dishwasher that had some issues, and it went out. This was during COVID, and it was a very long time to get an appointment. We understand that that's an issue that went on with this pandemic. When the company finally came out, they diagnosed everything and couldn't repair it. American Home Shield said, “Okay, we're going to give you credit towards your dishwasher like the agreement says.”

My refrigerator got fixed for $75. I called American Home Shield and they had someone come out right away. Everything was excellent. The tech was very professional, polite, on time and cleaned everything up.

Sometimes the refrigerator works and sometimes it doesn't. When the tech was here, it didn't do what it has been doing. So, Martin, the gentleman who came in, said that he needed me to keep an eye on it for the next few days. He would follow up with me to see if it happens again and we would go from there. He did exactly what he said he would. He called me in a few days and asked what was going on. I said the refrigerator was behaving itself and he said he was going to close out the ticket. But if I experience a problem again, I could call American Home Shield. They have up to 60 days. He gave me the rundown. He said AHS would send him back to take a look at it since he was the one who saw it before. He didn't just close out the ticket and say that there was no deal.

The first time we were about to use American Home Shield, we had an air conditioning problem. They assigned a contractor. I read the reviews on this contractor and they were absolutely terrible. Everybody hated them and so I canceled that. The next time I decided to give them a try, I asked first if I could have a list of contractors they were gonna use for the electric. They gave me that list and then I looked them all up. Armadillo Electric had great reviews and so I then called Home Shield back and booked it through that company. I had three outlets that were not working in the kitchen and the guy that came out had it fixed in no time.

When I put the claim through the computer, everything worked fine. However, I called once and I waited an hour, and I couldn’t get ahold of anybody. I just stopped trying. What if I needed to actually talk to a customer service rep about a situation? And say, if something went wrong and I didn't like my service, at least I know AHS could put in a survey complaint. But it doesn't allow me to get to them easily. They should have a better way to get ahold of somebody. I also set the expectations to the guys that are coming out like they should have a mask. I even asked if they were vaccinated. They said they were vaccinated, they had a mask on, and they had the coverings. Then I made sure they had all that on before they stepped in my house.

American Home Shield has helped me out, and I let people know that I get good service. I haven't had to use it a lot, but the times that I have, it has been very worth it. When my garage door was blocked, I called it in. I had a little trouble, but I figured it out. The repair man who came was very professional, and he did a good job. He figured out the fix and got the garage door up.

My bathroom vanities weren't working. The wattage didn't match up with the light bulbs we got and all the light bulbs were bad. So it was a user error. The tech came out and basically told us to buy new light bulbs. But he let me ask him a few more questions while he was out there about some other things I was curious about. Overall, he was very helpful. He fixed the problem, as easy as it was. If I was to have an electrician come out and look at that, it'd probably cost 100 bucks versus 75 bucks that I paid AHS. Also, every time I've booked something with AHS, within a day or two, somebody comes out to look at the issue. It's very quick.

My air conditioning wasn't working. It was very easy to submit the claim. The tech called within two days and he came out the next day. He was able to replace parts and air conditioning is working fine now. He was very communicative. He was awesome. American Home Shield is very helpful and helps me save money.

The tech who was sent out through American Home Shield to fix our AC unit brought the part and showed us where something had puffed out. That was why it wasn't working. He was very good. We had to pay him $150 extra to come out at night, and I didn't know that was gonna happen. But he has taken care of business.

My air conditioning stopped working and I needed someone to come out and make it work again. The technician came, got right to it, and fixed my problem. I had previous repairs and I felt good about those too. I've been pretty satisfied with the warranty and their service.