American Home Shield Reviews

I like that I haven't had to pay anything extra with my recent claim. The company just came out, I paid the $75, and they fixed the issue. The only complaint I had was that I called on a Monday and the company couldn't come out till a Friday. I thought that five days was a bit much. I've had some plumbing issues, and normally, they come out the next day or the same day, but it was the same company. But then this next time, they changed me to a new one, and that took time to come out. But then since my toilet was running, they didn't feel like that was a big deal. Other than that, it's been okay.

American Home Shield has been good, and the biggest benefit of having them is the average charge in case I have a home repair expense. When I put in a claim for my air conditioning, I would have preferred to talk to a live person instead of an automated system, but other than that, it was fine. The repair company showed up when they said they would and it all went very well. It was not a serious problem and it was resolved very quickly.

I moved to a new place where I don't really know service companies yet. Just basing on googling is just too much. There are too many companies to choose from. Having American Home Shield, it's easier to find service and they would take care of whatever needs to be taken care of. I used their service and someone came over and changed our locks. He was professional and very knowledgeable. He was also very patient and he explained everything to me.

Diamond Garage Doors & Openers came out and repaired the garage door. It wasn't opening or closing. It will go part of the way down and then it'd go back up. I did the claim for it to American Home Shield online. The website was good. I like it. They had sent a text saying that the contractor would be giving me a call, which they did, and they sent an email saying what day and time they would be out. The service was excellent. The tech was very efficient. American Home Shield is a reliable company that you can trust.

Our tenant called us to let us know that when she was doing the dishes, the kitchen sink got all filled up to the top. So, she shut off the water and stopped what she was doing. Then half an hour later, she came in the kitchen and she had a pool of water in there. She didn't understand where it was coming from, but then, she realized that she was running the washer out in the garage. So, I called American Home Shield and they got someone to go out that same day. But when the plumber came out, he said that we had water damage. He said that the pipes were behind a drywall underneath the kitchen sink and that he couldn’t do anything at that time.

Submitting claims is a simple process to get through but I got to wait too long to get service. Also, although I pay a monthly fee, I pay a deductible of $100 every time I request service and that was not explained. Then, they say 24 to 48 hours but if it's an emergency, paying for the repair is gonna come out of pocket. When my refrigerator went up, the contractor wanted me to wait 24 to 48 hours. My food had already thawed so I needed someone immediately and I ended up paying for repairs out of my pocket. I also had a pool claim and the tech from Pool Wizard did great, but I had to wait a week before someone could come. It's the same thing with my stove right now. I can't get anybody until next week. And when I first joined, I had an issue with the shower and they denied it so I ended up coming out of pocket with that.

The techs fixed a clogged sink. They were thorough and knowledgeable. I've had an excellent experience using American Home Shield. Give them a shot.

Everything was great with my recent claim with AHS. I had service for my air conditioner. It wasn't cooling. The tech put Freon in it.

We're still waiting for the stove to be fixed and I'm frustrated. My stove has been broken for a while. I asked American Home Shield to fix it and they sent somebody out. They said they fixed it. I turned the stove on to cook dinner and flames started shooting out underneath because of the gas. Instead of coming out the top, they were also coming out the bottom.

The control panel of the dishwasher where you set the buttons didn't work. The tech ordered the new part and then he came back and put it in. He ran rinse cycle, which we hadn’t before, and then he left. We loaded it up, ran it, and it worked great. But when we put in some stuff, it didn’t work again. It was the exact same problem. So I called back AHS and they sent him out for a recall thing. He’s thinking now it may be the control board.

I had a repair for a sump pump and Joy Plumbing was absolutely great. The tech was very knowledgeable.

In general, the claim process is fine except for the issue of when someone calls, AHS has an explanation for why something is this and that until digging out in the contract and finding out. Things need to be clarified for both. Then we shift from remote and multimedia and I'm asking, "What's the multimedia"? But there's no explanation.

I had an issue with the range and AHS kept sending the same vendor to fix it. But the problem continued. I kept calling, then they sent someone else. But they really couldn't do much and they couldn't replace it. They were just sending different vendors and every vendor had a different opinion or a different diagnosis on it. And finally, seven months after, the issue was resolved. But it took that long.

We have three air conditioner units and the techs have had to come out for a different unit a couple of times. For my last claim, the contractor first sent me a message and said “Here's the available times. We're gonna assign them to this date.” Then they sent me a notification to say the tech is on his way. The last unit they came out for was for the unit that's in my office above my garage. It was blowing out warm air. The tech looked at everything and said it needed a pound and a half of Freon. I've always had great experiences with this contractor. They're very friendly and polite. The techs came in wearing masks. They were very respectful and got the job done really efficiently. The bulk of the time, they're the ones who get assigned by American Home Shield. This time was no exception.

My AC died and it took a little bit longer for repair people to come. The first person who came tried to fix the unit. He put a part in but it didn’t work. He reported that and I had to wait again for someone to come back. Another person came in and installed something new. American Home Shield has been pretty nice to me.

I was very disappointed that American Home Shield doesn't cover the Freon. I know that’s American Home Shield’s policy, so it wasn't the contractor making up something but I really was disappointed that American Home Shield doesn't cover more of that cost. Still, AHS is definitely worth having. I've been with the company almost 19 years since I've had the home. I would never go without a home warranty. So, I appreciate having AHS. I definitely will continue to be a customer. When I worked for another particular agency, I did refer American Home Shield to my boss who was buying a house at the time. So, I have, and I still continue to speak highly of American Home Shield.

I filed a claim for a backed-up sink over a snail call and the rep I spoke with was proper and respectful. We got it done fairly quickly. Then, the provider, United Air Temp, called us within the same day and they fixed the issue the next day. The tech got the repair done quickly. He cut through the pipes and snaked the drain. He replaced the pipe and now the water is running fine. We've had a couple of claims and AHS has been prompt and on time and the providers have been good as compared to our previous one.

I was very impressed with American Home Shield's claim process. Our air conditioner went out and someone came out and did an awesome job. He replaced one part and fixed the problem in about 20 minutes. He said everything else was in great shape.

I pay my bill through American Home Shield's app and it gives me all the information. But one thing I don't like about the app is if you want to pay the bill before the exact due date, you can't do it. You can only pay on the due date or after the due date. I also went on the app and put in a request when my dryer wouldn't start. I was told Sears was coming out. I was very satisfied with the tech that came out. He got my dryer working again.

When I went to American Home Shield’s website, there was a link down at the bottom for creating a work request. When I clicked on that, my screen was flashing and I couldn't figure out what was going on. It wasn't bringing me into that form to request the work order. I called the 800 number and they said that I was in the system but my account was not active. They said that they could tell it was from a Realtor but they have some authority to go ahead and do that. So, they put in the work order for the rekey. That was fantastic.

I put what I need and do the best that I can. Sometimes, it doesn't elaborate, but then American Home Shield will comment. And that's fine. My biggest thing is that they are very prompt and I love it. I usually land up doing it on a Friday or Saturday, just sitting down and going, "Okay. Let me do this." I always get a response by that Monday from somebody. They all respond right away through text or email. Recently, water was leaking from the spout, from the front bathroom shower. I changed the knob but it still was leaking. So, the tech replaced the cartridge.

The motor of my AC was not turning on at all. Someone came out but she said she didn't have what she needed. She was going to try and find someone to try to find one here in Sidney and they would come back later in the afternoon. They did and someone was able to come and fix it. We've had a lot of different things going on and for us, the home warranty helps because at least that way, we know that AHS will come out. It has helped us a lot especially because we didn't build our house and it's been years so we know that there might be some different things. Some things aren't covered, but for the most part, AHS is good.

I had a problem with my toilet since February. American Home Shield's claims process was very good and the techs came out right away as soon as they were available. They were very respectful and they told me that they were getting it done. They let me know what they were doing when they needed to. Other than that, they told me that they would have to come back and that they would check if American Home Shield covered the T-pipe. It wasn't covered, so I had to pay $250, but other than that, the service was good. Having American Home Shield is very beneficial. I've tried Roto-Rooter. Nobody solved the problem but American Home Shield. That was my most important point. There's nothing like a broken toilet.

I like having a home warranty for solving for the unknown. When we were having issues with the doors, the interaction with the tech went great.

I did a couple text messages to schedule a rekey and the service man showed up early. He was done very quickly and everything's great. I’ve used AHS in the past with other properties and I’ve always had good luck with them. I’ve told other people to use them. All I hope is that when my contract expires, they don't keep emailing or calling me every day for the next six months. If their rates would stay consistent, I'd probably be more happy to keep it. The rate offered was like 25% more. Then after 30 days, they started offering me a discounted rate, which is still more than my first year rate. But it was every day for so long.

I had called American Home Shield about a problem with my AC, and they sent an air conditioning man out. He said it was not for him to take care of and I needed a plumber. When Rains Plumbing came out, the plumber took care of it but asked me, “Ma'am, why did you have them call a plumber?” I told him it was because the AC man told me and he said the AC man just didn't want to do the job. I've had American Home Shield for probably five years now and some of it's been okay but some of it has been very frustrating. The contractors are complaining about American Home Shield. I think that they're not getting their money. I also don't feel like American Home Shield has the best repairmen available. It would be nice to be able to choose your own repair person if you had one.

The technician fixed up the problem with the electrical plug. He was a very nice guy. He got us up and running in five minutes. Everything was good.

There was a lot of humidity in the house. I googled it and someone said that it could be the air ducts. I just put the claim on my phone, and then I never had to hear from them again. It was just handled. American Home Shield did a good job working with the suppliers that they choose. I called in ductwork. And when the tech came in, he found the issue right away. And the duct was disconnected from the return flow in the back. The AC was pulling in hot air from the attic. And when it was cooling it, it was creating a humid environment. So they got that all patched up and got me ready to go. In two days, my humidity equalized. AHS also did a great job when they switched up my washing machine sometime last year. So they've been good.

I called American Home Shield and a technician came right away for the fan of the compressor that wasn't working. He took it out and fixed it. Two days later, I got it back. It was very quick. I tell people about American Home Shield. A lot of people think it’s too much money, but it’s worth it. This is the second time I’ve used it. The first time was when my pool heater went down and they had to replace it.

Accord came out here but they weren't qualified to work on what was wrong with the machine. They deemed that it was due to customer abuse. I said, “How could it be due to customer abuse?” I asked for a second opinion. So, AHS assigned the second opinion to A+ Appliance. They came out here but they claimed that they were not qualified to work on it.

We called for our air conditioning and the guy who came out said that the issue was just an electrical plug. I called back to American Home Shield and I had to pay another $75 to have an electrician come out. He put in a new plug. He was here for five minutes and everything is working now. I've had American Home Shield between 20 and 25 years. I've had a few experiences that I wasn't happy with, but on the whole, they've been good. That’s why I keep them.

The contractor hasn't completed fixing the unit. I'm waiting for a call from American Home Shield. The last time I spoke with them, which was on the 27th, they were supposed to offer me a cash out because of what the diagnosis was from the company that they called. So I called and said, “The company that came out misdiagnosed it the first time.” I kind of knew that. The guy came out a few days later and said, "Yeah. It is the compressor motor that needs to be replaced." The company called me back and said, "Yeah. We can put a new unit on there, but you got to wait for your company to call you." I paid for someone to do it wrong. And then they said, "Well, it really needs this." I knew that. But they are the professionals. They said they would call me within 24 hours. That was 72 hours until now.

The garage door wasn't functioning and the two guys they sent out were fabulous. They were on time. They solved the problem very quickly. Each time I've called AHS, they've always been great.

The light fixture in the closet shorted out. I called Home Shield to make sure that it was covered. The tech that they sent out was great. He fixed it up.

There was a problem with a switch in the microwave. I would press start and the timer would go down but it was not heating and the turntable was not moving. American Home Shield sent out a person the next day after I filed a claim. The tech from ACT Appliance had to open up the microwave, he replaced the door switch, and then he put it back and fixed it. It works. I also had a range hood fan claim where the contractor did a video diagnosis. That way, they did not come out just to collect serial number information and model number. They had seen the problem and knew a little bit about it before they showed up. It worked well. They have ordered the parts and we just have to wait it out.

Our recent experience with American Home Shield has been better than it had been in the past. In the past, you had to literally wait for the part to come in to the vendor and only after verification could you then schedule for the person to come out and fix it. It was kind of nice that the technician ordered the part while he was standing here and I got confirmation. He also scheduled the appointment for the install even though the part wasn't yet delivered.

My house wasn’t cooling and we were getting to a point where it was 10:00 at night and I was still sitting at 78 degrees. This is mid-summer. American Home Shield's website was intuitive and easy enough to navigate. I was able to file a claim then even reopen it and file the same claim again. Custom Climate Professionals was the name of the contractor and I knew their contact information, and I had a rough timeline. Techs came when I asked them to and they kept me well informed. They worked with me to figure out what the repair was. The contractor was great.

The filter was leaking so I submitted a claim with AHS. It was very easy to submit the claim. All I did was put it in online, and then, they told me who it was gonna be, and Fine Pools called me, and they came out the next day and fixed it. Everything was great.

I had a couple of claims recently. I have two garbage disposals. The repair guy managed to get one to work. The other one was not workable but he had a replacement so he replaced that. Another claim I had was for one of the air conditioners in the house that was not working. I knew about this since last fall. There was a lack of Freon in it. A repair guy came out and the options were to replace the coil or put in the Freon. The only thing was the Freon R-12 is no longer available. I took their replacement cost for the coil, which was $349. I went ahead and bought a new air conditioning unit for about $5,000. I wish I had more support there.

We had a washing machine that was knocking, and the control panel wasn't working. I just got an email saying American Home Shield is going to replace the washer. The price for the service call was not too bad compared to what it would have been if we wouldn’t have a home warranty. Make sure you have a good replacement plan and a low deductible.

The AC unit was not coming on at all. It was easy to get the technicians out here. I called American Home Shield on a Friday, and they came out on Monday. I couldn’t get anyone the same day I called, but they did come out early Monday morning. They said between 8:00 and 1:00, but the tech was here at about 9:45. He went right to the source of what the problem was and took care of it. Him and my husband communicated. He wasn’t too friendly when I first greeted him but then my husband finally started talking to him, and he started talking to him. So, he was professional.

I like American Home Shield's claims process. I get online now and do it instead of calling in. You call in and you’d be on hold for anywhere from 45 minutes to an hour or longer. Recently, my outside condensing unit quit working. The contractor came, they were very professional, they fixed it, and were gone. They got it done within an hour. I’m very satisfied.

My washing machine stopped working. I gave American Home Shield a call and they sent me a text of who was gonna contact me. The vendor contacted me and set up an appointment. They had to order parts and that was all done. I was notified when the parts were ordered then someone came in and fixed the washing machine. It was very easy. Aside from this claim, I had my home warranty fix quite a few things such as my microwave. I love American Home Shield. I have peace of mind that if something happens, I can just call somebody.

The technician wore a mask, had his booties on and was on time. He diagnosed the system and was very professional. It turned out that we needed a follow-up call because the problem was more complex. Initially, he tested and replaced the capacitor. Shortly after, it was acting up again. When he came back for the second service call, it turns out that it was a bad blower motor. He changed the capacitor which got it back up and running again. But shortly thereafter, the motor failed. He's supposed to be coming out today again.

So far, the service of AHS has been good. The tech that came recently was very thorough. He explained what he was doing. The kitchen sink was stopped up and he went down the line and cleared it. AHS also helped with the replacement of my furnace and AC unit. AHS is a wise thing to get it if you are a homeowner.

We had a pipe that ruptured on our pool and we called American Home Shield. They got in touch with Fox Pools and the gentleman who came out fixed the pipes but I noticed that our pool pump itself was messing up. It quit working while he was there working on the pool. The pump had been installed for probably about seven years and never been taken care of by the previous homeowners. So, he found a short in our pool pump, which could have been dangerous to our family. He replaced the pool pump but another pipe burst after he left. So the next day, he came back and took care of that pipe as well.

We had a rainstorm over the weekend. It knocked the power out. After the power came back on, the AC did not come back on. I could hear the AC unit, which is outside, going off every time it came back on, but the blower never did. The tech that came out said the blower motor went out. He was able to replace it. So far, so good. It was very difficult getting in contact with them though. I guess they don't have anyone working in the office. I called and I waited on the line for an hour and 15 minutes just to follow up with them.

My pool pump was not operating properly. I submitted an online repair request to American Home Shield. Their website was great. It was very easy to use. I got a text message from the contractor informing me that they were coming that day. It was easy communication. I had a very pleasant experience with the contractor. It was very easy to understand what my problem was. They took apart the part that I had described to them where I was having the problem and they fixed it. Everything is operating fine now. I've had American Home Shield for over 20 years. A lot of times, it's hard to find specific people to repair things and their service allows you that comfort in knowing that you can contact American Home Shield and they can send one out right away.

I've had American Home Shield for years and it has been beneficial. When I call them, I have a problem. I had an HVAC system problem and that required the provider returning several times. They were very apologetic but it was not well-managed. I had another service request recently and this time everything went off fine. Although there were some problems, those were resolved. There was a piece of equipment that failed right out of the box and the service company took care of it. I didn't have anything to do with whatever American Home Shield did in coordination with the service company. It just got done and I was a happy customer. American Home Shield is very helpful to have and I recommended it to people.

Shinmen came out for my icemaker in my refrigerator. They did have to come out a couple times. I live a little bit outside of the city and I have well water. So that could have been an issue because it just so happened, at the time when the tech came out, I was having a problem with my well. I didn't realize I was having a problem until right after he came out. My hot water heater went out. And when my hot water heater went out, my water stopped working. I thought it was because of the hot water heater that went out, but it turned out my well went out too. So when he first came and supposedly had the icemaker repaired, and it didn't make ice the first time, it could possibly be that he didn't put the right part on. But I can't confirm that because there was something wrong with my well water and I didn't know it. He came back a second time. After he tried to put the first part on, it didn't work.

I came to find out the compressor wasn't working. And it was just where a wire had come loose from a wire nut. So, the tech came out and put the wire back on, and it started working. And while he was there, he checked my Freon and added Freon to my system. Sometimes, it takes a bit longer than I would like for them to get somebody assigned. But it's the middle of summer, and everybody has air conditioner have issues. So, even if I had called somebody myself, it would've taken five days for somebody to get out there. It's nothing they could do anything about. It just took time to get a time because I live in the South and air conditioning is important in the South.

We had two electrical issues, one for a wall socket replacement and the other for the ceiling fan. In both cases, the same gentleman was professional, quick, and courteous. He solved both issues and I was happy. American Home Shield is doing wonderfully.

One of the lines was clogged, so it caused the condensation to drop into the pan. And from there, the pan had some holes and all the water leaked to the living room and the kitchen. I made a claim through the website of AHS and it was pretty user-friendly. The next day, I got an email telling me that the contractor had been scheduled to work on the issue and that they would be contacting me. So, the process was quick.

When you're a homeowner, and the prices of things are steadily going up, you can just pay a service fee in American Home Shield and have the contractors come out and repair whatever. A lot of times, things aren't covered, or a lot of times, you have to pay extra if it's Freon in your air conditioning unit, so that's one kind of disadvantage. Sometimes, you think that when they say it's cut, like that system's covered, it's covered. But they don't tell you there's extra stuff that you may have to pay for. But it's better to have it. I file claims online and I like the fact that I can get updates through text message, and I don't have to wait and talk to someone. With my recent one, the AC was leaking. The contractor that came was fabulous and repaired it.

Everything has been good. Every time I call American Home Shield for something, washer, dryer, treadmill, something in my gym, my heater, anything, the contractors come out and fix it.

Mister Freeze HVAC came out and looked at my air conditioning unit that stopped cooling and was blowing out warm air. They replaced a couple of components, put in two pounds of freon and charged me about 300 bucks. The air conditioning unit seemed to work. It was blowing out colder air but not as cold as it was. I asked, "You guys don't need to come back out? Everything should be good?" They confirmed that was the case. The very next day, the air conditioning unit was back to how it was, blowing out warm air. I even told them that I talked to my friends that work in HVAC and it's gonna be something in my attic. It's gonna be a leak or ductwork. They said no, it was not that. They were very friendly and professional but didn't even bother to go look.

I put in a claim for an AC compressor unit and it took over 30 days to get it complete. It was procrastination. 27th of June was when I made the phone call. The technicians came out from the local company on the 29th. I called back and forth four times and I was getting the runaround. Then finally, last week, one lady from the American Home Shield told me that the work order was cancelled. But then she went back and looked it up, and it was still open. The techs fixed it. They should improve their timeliness. They get paid on time to provide me a service. Over 30 days to get the AC fixed? That's not even up to nobody's standard. I've had another claim and it was procrastination also. But ​I've had three other claims and they went great.

American Home Shield is not the company it once was. I have been without hot water since July 1 2021. I filed the claim on July 1. It is now July 29. At first they assigned a contractor who responded quickly and determined that my hot water heater needed replacing. Okay, my contract states that AHS will replace with a like item so I'm thinking no problem, They will provide an 80 gallon heater to the vendor who will install. No problem. Couldn't be farther from the truth. The vendor heard nothing from AHS. I had to make numerous calls to determine that the issue was within AHS. One department not communicating with another.

AHS is worth every penny. Their website also works for me. I've been using it for years. When I submitted a claim for my dishwasher, I was told who it had been assigned to and that they would call me. The tech that came out was great. He saw the problem. They had to order a part and he let me know that there might be a problem with reconnecting because there was something wrong with the way it had been wired when they put it in. So, he said I would have to get that fixed. He also let me know that there was a fire hazard. I got that fixed when he came back. He did the work and plugged it back in. He came back in timely.

Years ago, there were issues and I couldn't get through to American Home Shield on the phone, but they really cleaned up their act. Every complaint I had from the beginning, they've taken care of without me even telling them. Recently, I requested service for my AC and the tech was so on top of it. He opened the unit up and said, "Look at all this lint and crap from the trees around here. You're supposed to get these things done. You got to stay on top of that, and every once in a while, clean it." He washed it, cleaned it and did a marvelous job. The guy knew exactly what to do and explained what he was doing. My wife was here and he let her know when it was done. "This is the condenser. This is the compressor." AHS shouldn't ever lose this guy. He is wonderful, very friendly and I'd recommend him to anybody.

I like American Home Shield. They always send somebody quick. For minor things, they fix them. But for major work, they play games. When the technician came for the dishwasher, he didn't fix it. He said that I need to replace the hoses. It just takes two minutes to replace it. It doesn't make sense what he said to me. I had to pay $75 for a guy to come and not fix it. I have a home warranty ‘cause if something goes wrong, it would be fixed. But my dishwasher is still not working. My AC unit went bad and American Home Shield declined my claim. I have to replace the AC unit by myself because the guys who are in the phones tried to lie to me. They are saying things that the technician didn't say.

I've been with American Home Shield for quite a while. I've had a couple air conditioner situations. I live in Arizona and it's hot, and it's those things that needs quick resolution. They've been able to do it and fix everything. So far, the cost to me was minimal. I won't buy another house without American Home Shield. When my air conditioner locked up in the middle of the night, I did the claim automatedly and they sent me an email saying that the contractor has been contacted and they would be contacting me in the morning, which they did. They scheduled an appointment and they were out the next day. It was easy submitting the claim and following up. It was pretty seamless.

My son has a home warranty and I asked him what company he was with and if he was satisfied. I did a little bit of research on that and I found out American Home Shield was good. The power in my son's room was all out and I let AHS know that it was electrical. We already had it running but I wanted someone to come out and tell us what the problem was why we lost power. The tech was very good, professional and nice. He told my husband what needed to be done but it was something that was not covered under the plan.

The tech that AHS sent out for our AC was a nice guy and he fixed it right away. He found everything that was needed to be found. But it went out again a week later. So, they're coming back out tomorrow. But the tech was very polite. He was one of the only ones that made contact right away when he got his work order. Didn't have to wait a long time. Sometimes they wait for two days before they reach out to you. Then, they schedule you for two days. You're like six days out. But today's expenses are outrageous and to have a home warranty helps cover some of the costs.

I love AHS. They have always been great. The claim for the garage door was perfect. I had a broken spring and the contractor had the spring that was needed. It was taken care of right in the next day.

The motor of my garbage disposal burned up. I called AHS up, and they told me they'd send somebody out. I paid my deductible and everything worked good. Wiese came out and they changed the motor out. They unplugged the drain a little bit and hooked it back up. Everything was fine.

There were two companies that came out for two separate issues with my HVAC. The first company replaced the motor for the fan on the condenser unit. A couple weeks later, I had another issue where the system wasn't getting cold air out of it. There was a terminal switch that was burned out and the second company replaced that. Both companies did a good job.

We are working and American Home Shield says the best way to reach is send an email or do it online. But when you're working, you're not in front of the computer or tablet all the time. Those who do all day long probably can do it, but most people can't. So for them, the easiest way is to call. And many times you're on hold for a long, long time before someone answers.

American Home Shield takes a lot of worrying off of possible expenses if I had to go pay for parts and labor, which would have cost me more than the whole policy for a year. When the refrigerator wasn't working, I sent in a claim and the tech fixed it. This experience was really good.

Our dishwasher was running really noisily and our Samsung stove was not lighting the way it should. Someone came and worked on those. Aaron was awesome. He had to come out a second time with a part and it was a Sunday. He waited because he got here early but he was fine and had no attitude. There was a problem because parts for something he was fixing were changed. Instead of getting frustrated about it, he said, "We can make this work."

AHS replies very quickly and the job gets done within a reasonable amount of time. Timeliness is key, especially when a major appliance goes down. For my recent claim, the service provided by Kwik Serv Plumbing was very good. They were very knowledgeable and they got the job done quickly and on time. They replaced the hot water tank.

My dryer wasn't spinning properly when there was a load of clothes in it. The first gentleman that came identified the issue and ordered the parts. Then the contractor automatically scheduled a follow-on appointment with me while the gentleman was here. They had the parts shipped directly here to the house. They showed up once they knew the parts were delivered and installed them.

I submitted that online. I was emailed indicating that I would be contacted by a specific subcontractor. And they called me the next day and scheduled it during a convenient time. I'm very impressed with AHS. I'm less stressful about anything happening in my home now. I feel a lot more assured that if anything happens, that a contractor will come right on out and take care of it for me. It’s worth having AHS.

The air was not cooling. When I scheduled the appointment, I asked if the technicians had received their vaccine, and the person at the AC company said that they don't mandate it, but their technicians have to wear gloves, shoe covers, and mask. The first guy that arrived, I asked him to put on his mask. His first response was, “I’ve had my vaccine.” I also asked him to put on shoe covers. I have a light carpet and I don’t walk on it, especially someone that’s been in and out of other people’s homes, and then in and out of the grass. He ordered a part then it came in, and came back out. This time, he did not wear his mask. That was a real concern. I was glad he had a vaccine, but he was coming in my house, and he had been in a lot of others, he could have just put his mask on. That was the only thing. Everything else was fine.

Eagle Eye Appliance Repair came out for the dishwasher and they did a great job. It was overall a great experience.

Oaks Heating and Air was responsive. They scheduled with me very quickly then came out quickly and looked over the system. They thought it might be a difficult repair initially. They did some additional testing and found that there was an accessible leak in the system. They recharged it and got me right back into being ready for this hot weather we have now. They were very affable and directly involved in getting the best possible repair and outcome for me. With American Home Shield though, the ability to describe the complaint is rather limited. It's just select a keyword or two. But that would be the only thing that I had felt that I wanted to amplify. We have encouraged some friends to look into them.

After I called American Home Shield, the contractor was very responsive. They sent out the guy right away. The guy came out and he was very responsive. He was really helpful. The AC upstairs previously was broken and he fixed it. So now, it works properly. He also fixed the AC line water leaking issue related to the AC downstairs. There's no water leak so far. I didn’t expect he’d resolve the two issues at the same time. American Home Shield is really good. Having the home warranty is pretty worth it, especially considering the exceptional services.

The sink in the kitchen was clogged up. AHS called me and gave me the name of the contracting company. Then, they texted me that the tech was on his way.

We had an issue with the dryer. The whole problem was an electrical circuit board that Sears had to replace. They got it fixed in a timely manner. This time, the claim went smoothly. I had one before which was a hell of a process, but that was done and over with, and I got that taken care of.

I was very not pleased with the first guy that American Home Shield sent out for the air conditioner. I called American Home Shield and they sent the same guy back but I told them to cancel it. Then I called again and told them that I didn't want him. When he came out here, he said he found some wire wasn’t working, but I needed a whole new unit. He was trying to sell me a unit for $5,000, and to get me to pay him on the side. He told me to give him 5 stars and he was gonna call American Home Shield and report. He asked me for 5 stars.

I like AHS a lot. When I put in a request for service, it's usually within the next day or the day after that the tech comes out. Recently, Ambient Air came out and they were great. They came out earlier than I expected and they were polite. All in all, the warranty has given me peace of mind because I don't know how to fix things.

American Home Shield has been very good for us. They say that the response is within 24 hours but I've gotten good and prompt service. We had our air conditioner issue when it was 100 degrees and they contacted me within a couple hours of getting a phone request for service. I’ve used John Woods Plumbing & Heating three times for plumbing and HVAC work. The repair guy lets me know exactly when they're gonna be here or if it's gonna be the next morning or that day. They're very professional and they know what they're doing. I've not had any problems on anything they worked on.

I had a hard time understanding the language of the individual speaking for American Home Shield's customer service. But they understood what I was trying to say. Overall, my experience was great and service was expedient. I was unaware that there was a service fee. I looked at my contract and I did not find that. Dealing with their contractor has been awesome though. I'm pleased with what I got from AHS. The prices are great. I have referred them to other homeowners in my family as well as friends and clients that I have.

The process with AHS was easy. The contractor had to come back and redo something because something flooded my cabinet beneath. They fixed it so it was fine.

Terrible service. We were out of AC for almost over a month. And we keep going back and forth. American Home Shield contracted with American initially, and they came by to install some stuff wrong, which caused damage to the sheetrock. They came back and fixed it. But I'm out $3,000. A-US Air came back out and they replaced the outdoor unit. But I was having a lot of trouble with the indoor unit. So, American and American Home Shield did a lot of patchwork. It has been going on for a year.

I love American Home Shield because whenever I call and I have a problem, they get right on it. Sometimes, because of the pandemic, stuff is gonna look slow, but they usually act in a timely manner. All my issues have been taken care of by them. Recently my microwave went out. The problem I had was with the people that were supposed to come and install it. At first, I couldn't get in touch with them. I tried. AHS Shield tried. They wouldn't answer the phone. And I found out that they had a new person scheduling and that was the issue. But as soon as I got in touch with them, they set it up and the man they sent out to install it, everything was good. I tell all my friends that don’t have AHS that they need to get it. It’s really easy to get stuff taken care of in a timely manner.

I love American Home Shield but I get upset with them too. I paid the fee to get some work done but I got nothing for it. I did a claim for the roof but the person buying the house said that they would do it, so I cancelled the contract for a contractor to come out and do the job. It was just a patch job and not the whole roof. I ended up paying $100 for nothing. This happened to me a couple of times. When the contractor doesn't do the work or when the work is cancelled, the customer should get the fee back. That's only fair. There were times I had technicians come out for an electrical issue, for a washer, and for a bathroom issue before. Those went okay.

The pump on my pool stopped working and I really appreciated Universal Pool and Spa because I didn't have to be home. They just told me to make sure the pump was outside so that they could come and check it. They checked it, noticed that it was seized up, and it needed a new pump. They ordered one and it came about a little over a week. I knew that wasn't their fault, but my pool wound up kind of green within that week. They kept texting me back and forth to know what was happening. They came on Monday so I'm getting it back together now. Overall, American Home Shield did what they said they would do.

The washing machine wouldn't start. A couple of times it started the wash and it would stop in the middle of the cycle and not release the door. The tech from Rogue Valley Repair Service came out and he ran diagnostics on it. He said it wouldn't be worth fixing and he recommended replacing it and I got a new one. It was a huge relief to be able to know that this is an option if something goes wrong. It makes homeownership easier because it can be stressful sometimes.

I called American Home Shield when I noticed that our water heater was bad. It was rusted and it was leaking water. The person who came for the service was fine and he was responsive. There was a lag of about two weeks before the water heater was replaced. The tech claimed American Home Shield wouldn't approve it. He then said there was a PO issue. I got two different stories and it took way too long to get the issue addressed. That aside, the repair work was fine and was done in less than two hours. I'm just glad it wasn't an actual leak that was running out of the garage. That would have been a nightmare. I've had American Home Shield for years and I expected a whole lot more.

AHS is a little slow in getting something fixed. Our refrigerator went out and our first appointment was two weeks after. Then, the tech said he had to get some parts to have it fixed, which took another week. We were out of a refrigerator for three weeks. I can't expect them to fix everything, but I like to see the service a little bit better and more prompt.

The refrigerator was no longer getting cold and I had some things that spoiled. I called American Home Shield and they gave my claim to DC appliance. They also gave me DC's number. I called on a Saturday morning and I was polite but a little bit irritated because nobody was answering. DC gave a call that Monday. Brandon, their tech went through the refrigerator and he was really informative. I learned some things. There is a thing that goes from the freezer to the refrigerator. There was an ice block that had built up above the fan in the flue that throws the air into the refrigerator, stopping cold air from going up. Brandon took care of that and replaced the defrosted part and something else. He told me to wait 48 hours before putting anything in the refrigerator and then it should be good to go.

The rollers were messed up in my dryer. Martin's Appliance Repair came and it took them 20 minutes to fix it and was out the door. They always come and work with me. The only thing I didn't like was that AHS raised my price from $80 to $100 something. But other than that, the service was good. People should sign up for it.

My AC was not cooling. I put in an online request and got an email very quickly to who my service was assigned to. I called the air conditioning company and they were able to get somebody out over the weekend. They came out and checked it out. The drain line on my AC was clogged. So, Jeremy, the representative from the air conditioning company, cleaned the drain line, checked my coolant, and took care of everything for me. This is the first time I've had to use American Home Shield and overall, the claims process was great. It was very easy and simple.

We had an incident with our AC unit and there were a number of issues that weren't communicated appropriately and some that weren't communicated to us at all. Ultimately, the problem got fixed but it could have been fixed a lot sooner if American Home Shield had been more proactive in communicating with us. They should pick up the phone or send an email. I had to call several times asking for status updates. The other issue that we have with them consistently is hold time. Whenever we call in, it can take between 30 and 45 minutes to speak to a representative. But the technicians have been great. As soon as there's a technician assigned and I have contact with that local technician, everything goes really smoothly. It's the infrastructure at American Home Shield that has come up short a number of times.

I changed a new motor in the AC then an issue happened. The unit was not cooling. I called in a claim with American Home Shield. Techs came out and put in Freon, but the unit still didn't work. American Home Shield did whatever they could. I was told I could go on and clean that furnace. But I decided to change the whole system.

I only use American Home Shield when I really need it, but it's always come in handy. Recently, my dryer stopped heating. I did call around to places to get quotes because we have ran into an issue where it was cheaper just to go straight with the company versus American Home Shield. But I found it to be cheaper to just get it done through American Home Shield. I also used AHS for my stove. So, for those type of appliances, it works out really great. When my AC was having issues, the company that American Home Shield sent over was trying to quote us a lot of money and didn't really fix the issue, even though we paid the fee through American Home Shield for them to come out. I essentially paid money and nothing got fixed. So, that was a little bit of a letdown. We were left with an AC that still wasn't cooling.

There was like a loose belt on the AC unit. American Home Shield sent someone for the repair. He was very professional, very quick, seem to know what he was doing and had all of his tools. The unit's been working satisfactorily since the repair.

Home Shield gets service people out to my house within two or three days. The last service people that came was for the air conditioner, which right now is super important, and they fixed the issue within a few minutes. It's been great. I can't imagine how much money I would have spent without Home Shield.

All Clear Plumbing and & Drain came out and cleared the stoppage down in the utility sink. The tech was very good. He said what he thought it was. He went out and got his snake and snaked it. And it worked. I'm extremely satisfied. AHS is good, as well.

When my washer gets to the rinse cycle, the tub doesn't collect the water all the time. It continues to spin. Therefore sometimes water is just spraying on the clothes and they aren't getting rinsed. I blew my money on the first tech. I told him what was wrong and he didn't do anything but stand against my wall and push the tub up and down. He then told me there was nothing wrong with it. He turned around and walked out my door. I asked if he wanted me to run some clothing but he said that he didn't have time. I called American Home Shield and told them that. They didn't give me my money back. Then the rep was going to send somebody out and I got freaked out. I'm not going to keep paying $108 and the techs are not gonna do anything.

My booster pump wasn't working. Techs came a day early and replaced the capacitor on the pump. That fixed the problem and it's working now. From the time I made the claim until everything was fixed, it took less than 24 hours. Get a home warranty and determine if you want to renew it. I had American Home Shield in my previous house for two years. In my house now, I've had it for about four months.

Everything seems to be going fine right now with AHS. For our last claim, we had to put it in on a Friday but the contractor was there on Monday.

With the refrigerator claim with AHS, it has been fine. They fixed it. My only complaint about it was it took almost two months to get it done. It was very difficult to get them to understand that the refrigerator in that house was custom-built for the house and you can't just go run off to Home Depot and go buy a new one. They need to keep their call center in the US and not overseas. It makes their client's life a lot easier. The reps read off of a script and that just seems to be all they can do.

My refrigerator was having issues. A tech came and he was very good. The refrigerator has been working excellently after the repair. Having my home warranty is great because I could have had to replace the whole fridge, which would have cost me a pretty penny. Check out American Home Shield. Customer service is excellent and so are the people that they send out.

The igniter on the oven went out. The tech had to replace it. Getting a repairman here quickly is the best part of having my warranty, and American Home Shield will help with the price since we're retired.

I had a faucet that wasn't coming on properly. The contractor came out and said it needed some kind of valve in the spray line. So they ordered it, came to my house. I called them, and they came out a couple of days later, put it in, no problem. However, I have a problem with the people that American Home Shield sends. I'm an auto mechanic by trade, and I know somewhat about air conditioning.

American Home Shield's claim process was very good.

When I requested service, I put the number in, and the robot or the computer was saying that it was invalid or it expired. Maybe my number wasn't on the thing. Then, only until I got through to someone that they were going to send someone out or find me a company, then send someone and then they were gonna deal with it.

The AC was clogged and it froze up. The tech who came out was patient and he listened. He saw I was frustrated because I slept two nights without AC and that was no fun. He took care of me, so I really appreciated that, and since the repair, it's been so cold. I would also request his company again if my AC breaks. The claims process with AHS was simple, too. If something goes wrong, you make a phone call to them, you pay a service fee, then someone comes out and looks at it.

We have an almost crown molding type of trim and it started bowing away from the wall. I went over and there was water pouring into our living room. We thought the water was coming from the bathrooms that were above that area. We turned everything off in the bathrooms, and it was still pouring out. It turned out the condenser line to our air conditioner broke. I made a phone call to American Home Shield, which was very easy, and they responded immediately. They set up 5Star Home Services to do our service. I called them Thursday, and they initially said they could come out either Friday afternoon or Saturday. I was like, “No, no, no.” It wasn't a simple drip underneath the bathroom sink. We were soaking three to four towels every hour, and I have a one-year-old running around, trying to grab it. I was worried about my one-year-old and the water coming out of electrical areas. It was like we were at DEFCON.

The condenser was not kicking on and upon arrival, the tech from Texas Best Heating and Air noticed that the drainpipe was clogged. He was able to blow it out and get it back up and running within a few minutes.

We had a leak on my washing machine and when ACT Appliance first came out, they couldn't find it. It happened again so we called them back out and they did something but it still leaked. They came back out again and found out it was a seal around the door that went bad. They fixed it so it's not leaking anymore.

American Home Shield is doing a much better job than last year. The last couple of times I order the claim, they get back to me immediately, and so does the vendor. Even when I call in, I get through to somebody who's intelligent who can tell me what's going on, so that changed. There was a time when I didn't want to keep my contract. But I don't feel that way anymore. Everything seems to be running pretty smoothly. I would recommend them.

My air conditioner was running but it was blowing out nothing. I had a tech that came out for a previous incident and I liked his work. He was very polite and professional. So when I called AHS, I requested him. He came out and he was good. I’d recommend him. This was one of the hotter days and he came out expediently. My air conditioner is working now.

I placed the work order early with AHS and 30 minutes later, I had a phone call. The gentleman was nice and professional. He came out that same day. He came out when he said he was going to come out. He was friendly. I told him what the AC was doing. He said he was gonna take a look at it and he did. He started taking a look at it. Once he finished doing the diagnostic, he told me what it was and said he needed to get a part, and he was gonna look for it. About an hour later, he called me and said, “I found the part. I’ll swing by later this afternoon and put that part on for you, and take care of you.” It was a good experience. He did what he told me he was gonna do and took care of it that same day.

The valve in the back of the toilet was leaking so you would hear it running. The repair guy came in and replaced the valve, and everything's working fine now. He was great. He worked quickly and he was in and out. He told us what the problem was and what he did to fix it.

The ultimate problem with the unit was the coils upstairs in the attic needed to be replaced. A contractor came out on a Thursday to fix the problem but it was misdiagnosed. The leak reappeared the day later. We called American Home Shield and they didn't send somebody out until Monday even though it was an AC problem. That was a little frustrating. We would have hoped they would have sent somebody out immediately since it was based on a misdiagnosis. What's difficult with American Home Shield is that when you call in, you go into a loop that puts you on hold. Sometimes you can be brought off hold immediately and sometimes you can stay on hold for up to a half an hour. Many times when you call in, you're always speaking to someone different about your claim. You can never get the same person twice that may have worked on your claim. It can become very frustrating because a lot of times it's just like starting from scratch again.

Anytime I need something serviced, American Home Shield is quick to send someone out, which I can appreciate. I have tenants and things of that nature so it helps. Recently, the contractor fixed the leak. $75, and things are fixed. You should get AHS' service.

Everything went really well with my claim with AHS for my AC issue. I just went online and answered a couple of questions and paid $75. The techs came in and fixed it.

The people that AHS had sent out the first time for the air conditioner had to come back a couple of times. But I don't think it’s anyone’s issue. It’s just the air conditioner. The last time, it took about five days for it to act up again. They have come out this week and so far, so good, but I just keep my fingers crossed. I've had AHS many years ago, and I had to end up canceling them because I didn't appreciate what they were doing or who they were sending. But so far, this second go around with them, they've been okay. The only thing is they should always try to help the consumer who pays monthly as much as possible.

G&G Construction Services came out exactly the same day that I called to place a claim to American Home Shield. The lady that came out installed a new garbage disposal because she said that the one that was there was too old. Everything seems to be working okay. But yesterday, I found out that there was a leak underneath the sink. So, I called today to tell them because the lady told me, “If you find that there’s a leak, you can call us back.” They came back to the house and fixed the leak.

American Home Shield’s representatives are hit or miss. Some of them are really good and can immediately address the problem. Others can't even explain the questions they're asking. They're just like, “Oh, this is the question I'm told to ask.” One of them was asking how many switches was on a panel, but they couldn't tell me what panel or what type of switch I was supposed to be looking for. I kept waiting on hold. She kept looking it up and couldn't tell me and then said, “I just have to ask this question.” I was like, “I can't answer it if I don't know what panel I'm looking for.” If I hit a good representative, I'm really happy. If it's a bad one, it's really frustrating.

My air conditioner was not working. The compressor would not come on. Fred came and checked the system out, and topped it off with some Freon, and it's working. The issues I had, I got resolved, and so right now, American Home Shield is okay.

We had a problem with our air conditioning system. Two years ago, we had to have our house completely gutted, and everything in our home’s brand new, including the AC. And I noticed, when I woke up that morning, this vent had water around it. Our air conditioner unit is located in the attic. My husband climbed up in the attic and the pan underneath the air conditioner was full of water. So, we called American Home Shield and scheduled somebody to come out. And they came out and fixed the problem.

When I submitted a claim with AHS, everything was fine. They put the referral in and I got a call that next day. It was really good. They told me who was going to come out and that they would be contacting me to schedule my appointment. The techs came out to check the AC unit upstairs. The guy went into the crawlspace, figured out it was some switchboard in the system that needed to be replaced. He gave us a quick fix, which was to turn the fan on so we can get some air circulating. He told me they will order the part.

The air conditioner had a leaky valve and losing freon, so the contractor had to fix the valve and replace the freon. The process went well except for the fact that American Home Shield didn't cover the freon. We paid our $75 deductible plus $180 for freon. But we've had other repairs for the AC and a repair for the dishwasher and so far, so good with AHS.

My AC unit had gone out from my central air and heat. I did a service request for that. The coils in my unit were in bad shape so techs had to come and replace that. I scheduled an appointment, which was the following day. They came out and got to replace it. I was expecting it to take longer but they did it at a pretty fast pace so I was really pleased with that. The unit is working and we have nice and cool air. It was a very good experience.

Two weeks ago I called American Home Shield to do a service request for the dryer. They contacted a vendor called Quick Fix in Houston, TX. They were a no show twice Tuesday and Thursday. They will call 30 min before the appointment time then cancel then the guy finally showed up. He replaced my roller and drum on the dryer that Friday of July 23. The Monday I called American Home Shield to tell them he came Friday. Then they send another request for them come Wednesday. The guy showed up late again 3rd time then to tell me my dryer is broken from a part he put on 4 days ago. A 3 year old dryer that's he took apart couldn't not fixed.

Do not buy this "insurance", you will be better off hiring directly a contractor to solve right the way any damages. This company has no sense of urgency nor customer service. My experience: The kitchen faucet broke on a Wednesday, creating a massive leak, I opened a service request the same day, and the contractor arrived on that Friday (just to inspect without fixing the problem (because AHS have to approve the repair) ... and the leak continued....

My garage door wouldn't open and it wasn't responding to the wall or the remote. A tech wanted to come within a couple of hours but I was at work at the time. I thought I was gonna have to wait because the contractor doesn't work on the weekends so I was gonna have to schedule a weekend. But the tech told me if that was the case, I would have to wait until something came about. He then said he didn't need access to the home and just needed to get inside the garage. I opened the garage for him and he texted me and let me know that the garage door was fixed within a matter of minutes.

The contractor that came for the bathroom exhaust fans that went haywire was excellent. I'm in the Real Estate business so I'm always looking for a good electrician and I will certainly use them in the future because they're certainly very efficient. The time I placed the call to American Home Shield, they happened to be in the area. I got a call within 10 minutes and the electrician said, “I'm in the area. Can I come over?” They came over and took care of the problem in probably 30 minutes.

I did a plumbing claim for a leak at the bottom of the toilet and a plumber came in a couple of days. He was an excellent guy and was really courteous. He finished the job and resolved the problem. I've been very satisfied. Plumbers can be really expensive. Having the home warranty saves me in the long run because between the plumber and the air conditioning people, it would more than pay for their coming out.

The HVAC wasn't cooling. The techs were excellent and they took care of the problem right away. I'm glad that we bought American Home Shield. There's a lot of people that complain about it but they've always been very responsive. We were very happy with everything.

My water heater stopped producing hot water last Saturday. First thing Sunday morning, I called AHS and put a claim in for service. Mike from All Clear was my service guy and I had to call him twice on Monday morning. He seems like a very small one-and-two-guy company and he’s doing a lot. He called me at 8:00 something, which is fine, and we talked about what was going on. I sent him some pictures of the water heater and he looked at the code. He said the code said to restart the pilot light.

AHS has excellent service. I am very pleased that I have them. When I made a call to make an inquiry about an issue I was having at my house, the person was so helpful and told us we could file a claim. I said, "No. Let me think about it first. I don't want to use you all like that." She said, "No, that's what we're here for." I called back in a couple of days and AHS was able to assist me. I got a wonderful contractor who came right around and solved the problem.

I had some plumbing issues, and a tech came out on time and he fixed everything. He was very professional and very knowledgeable. Having American Home Shield is good because they go ahead and find somebody that works in that profession. I don't really have to make a lot of phone calls. They send their person out.

Having a home warranty is very helpful. I didn't consider one when I bought the house then my insurance gal recommended it. We got American Home Shield, and lo and behold, two months later I had an issue. That was very timely. I called American Home Shield, paid $75 and the repair company came the next day. That was good, and I'm happy. My unit was leaking into the ceiling of my bathroom, which caused an accumulation of water. The repair guy went upstairs and said that there was a tray that was moved. It was supposed to be right under some plastic tubing hookups. He attached the tray with a metal plate to the wall, took some of the tubing and it stopped the leaking.

My microwave was not repairable so American Home Shield had to replace it. That process went smoothly. They sent me some appliances that I could choose from. I could either choose something that was at the same cost level as the one I have or I could upgrade. I picked an appliance and it got delivered to my home. I called the American Home Shield's contractor, Good Guys. Their guy Steven installed the microwave and he did a good job. He was very sweet and cleaned up his mess. The microwave is working well and I love it.

We had a bad evaporator coil and I received a quote from a contractor. I did not have a lot of faith in what I was given so I called Home Shield and they said I could get a second opinion. I used A-US in the past through my home warranty. They came out and they mentioned that our outside unit, which was still operating, was using R21 or R22 refrigerant and that was at over $100 per pound. You can't make any more of it now and it's only what's been stockpiled in this country. A-US suggested that this would be a good opportunity to go with another refrigerant that is far cheaper and is also being made at this point in time in this country. The outside unit was 10 years old and the inside unit had to get redone anyway. I went with A-US' quote for a completely new system. They were very helpful.

AHS is very responsive in sending out technicians to take care of whatever problems occur. I had an issue with the booster pool cleaner and two days after I put in the request, Watertight Pool and Spa came out. The technician that came through was very thorough and took care of the problem. I have an external pool cleaner and an internal pool cleaner that's attached to my actual system. Having an external one, he told me that the internal one wasn't necessary and that's what that booster pool cleaner was for.

The unit wasn't cooling. I had them come out and check it. They said there was nothing wrong with it. Freon, everything was good. So I don't know if it was just a really hot day, because when I came in, it didn’t look as though the thermostat was going down. But everything has been fine and everything worked out fine with the claim process with AHS. I was very satisfied with how it was handled.

American Home Shield's customer service is hard to get with but when I go online, it's great and I can submit my claims there. I recently had plumbers come out and they were fabulous. They've been out once before and I love dealing with those guys. I diagnosed the problem, they said I was right, and they fixed it. There was leaking at the hot water valve which caused flooding. I went to shut it off to shut that bathroom down because I just redid all the floors in the rest of the house and I was going to be furious if it got ruined by another water leak. With my water demon house, everything is all jacked up and I rely on AHS so I don't have to come so much out of pocket. Even if I could put that $75 in savings and sometimes things wouldn't happen, I haven't cancelled the warranty as I feel extra comfort in knowing that if something does happen it's there. My washing machine has been fixed three times now and if they can keep that going, I'm great.

American Home Shield is a big help to me, especially now since my husband and I are nearing retirement age. It's nice to know that we'll only need to pay $100, which is fairly easy, and get things repaired if they need to be. Not too long after we first got service with American Home Shield, we had another one. It was my husband's laptop. He was happy because when he got the laptop back, it worked at least as well as it did before it died, if not better.

The central air conditioner stopped cooling so I put in a request for service with AHS and Dudley's HVAC & Maintenance was assigned. I called them the next day and we made an appointment for their guy to come out. The tech came out and he replaced the capacitor in the outside compressor. He also told me how to restart it, which I did later in the day and it seemed like it was working. But within about 24 hours, it stopped again. He came back out a couple of days later when they had an opening for an appointment and fixed something in the outside compressor. He had to replace a part and he got it replaced in a very short time. Also, he did a little preventive thing so the same thing would not happen again. He was very courteous and seemed to know his business.

The unit worked fine until Sunday, last week, and it just stopped. I could not get it to start. All the power switches were in place. There was something out in the unit outside that the tech diagnosed, repaired, and he was done within two hours. It was simple submitting the claim. I called American Home Shield. Within a short amount of time, they found the contractor to come and repair it. I just had to wait a day or two because of the high volume and the hot weather. This was the second time I’ve dealt with AHS and they’ve been really good with me.

The ice maker of the refrigerator wasn't working and a switch that's inside the latch of my dishwasher was broken. AHS said somebody was coming from A&E services. They had to have A&E call and set up the appointment. The contractor was excellent. They were on time, knowledgeable and they explained everything well. There was a person who came to see exactly what the problem was. That person who diagnosed the ice maker didn't have the part on his truck so the contractor ordered it and had it shipped to me. After the part came in, they schedule to have someone else come out and install it. The same thing happened with the dishwasher. We're very happy with American Home Shield. When we moved out here and bought our home, part of the contract was to have a home warranty. I asked specifically for American Home Shield because we had worked with them before and they were very dependable.

There was a transformer in the AC that got burnt so it wasn’t working totally. I couldn't turn it on and off so the thermostat wasn't working. The tech came and replaced the part then it started working. I have two kinds of insurance and I was impressed with American Home Shield. They gave me a next day appointment, which was good. This is the first claim and I'm happy.

While receiving a description of benefits, AHS mentioned that I could have a locksmith come through to help us with some rekeying. That's definitely something we needed with the house, given that we only received two keys for the front door and no keys for any of the other locks in the house. The locksmith was able to work through the locks and rekey them to three separate keys while he was here, and charged us for the extra keys beyond what was on the policy. It was four keys total, six rekeys, and then he charged for another 12, plus the hardware for another lock. But all in all, it went well. It took four hours. He did a really good job. Went well from him. He was very descriptive and efficient. Our experience with AHS has been good so far. I'm not usually a person who uses warranties per se. I tend to decline additional coverage. But it's been good to know that, when a claim goes in, it works. I feel good about that.

With my recent claim, the sump pump was stuck. The guy that came out just unstuck it. If there's a problem, American Home Shield will take care of it in a timely manner. We recommend them.

I put in a claim for a pipe leak. I used the web portal and it was very easy to schedule someone and arrange the time for them to come by. The leaky pipe on the top was resolved. But the contractor needs to come back and patch the hole in the ceiling. Because the plumber is coming, there's more work to be done. Also, we had ceiling damage due to the pipe leak and one of the two repairs could not be repaired because it wasn't active, but we see historical damage. So I was gonna call the representative at American Home Shield to verify that we can get that fixed. I also had another claim last week for a leaky pipe on the washer and that was fixed. Then we had an issue with the faucet and it was also resolved last week.

American Home Shield should try to improve on their customer service and they should have a CSR rep here in the States. When they are out of the States, there’s a comprehension problem. Some people can comprehend and some can't. They are gonna require a little bit more training. I had a rep that continued to be a little bit more aggressive and assertive trying to please the needs that I needed at the time. I made my decision and she kept trying to force her hand. I told her I do not live in a dictatorship and I make my own decisions. Other than that, American Home Shield has been decent so far. It's a great service and they are better than my last warranty. When my air conditioning unit went out, a tech came out and was very professional. He described what was the problem and correct it.

I had an air conditioning issue and someone came out on Monday. They were telling me that the unit outside needed to be replaced. I'm now waiting if they are going to repair it or replace it and how quickly because I live in Florida, and it's like 100 degrees here. I've had my American Home Shield warranty for six years. It's only the second time I used it, but I think it's highly valuable. Part of it is peace of mind that if something goes wrong, it'll be taken care of.

Whenever I submitted my claim to Home Shield, I did it online. Things would come up right away for me to pick a few options of a time and date that would be good for me. I did a claim on a weekend and that Monday, they took one of the times and told me that was when my appointment time would be. When the technicians came in, they asked if I wanted them to take their shoes off. A lot of people would just trample right on in but they didn't. They were considerate seeing how I kept my house extra clean. They were very friendly and they seemed to know what they were doing. They fixed the problem and as long as that stays fixed, we're good to go.

I submitted a service request when my parents' washing machine as well as their AC unit went (a couple of times). My parents are in a small town, and the technicians that came out were good, very personable and responsive. Overall, it's worth the savings to have some type of insurance for later repair costs. Once or twice, we had problems with parts coming in and miscommunications, and it was very inconvenient, but it ultimately got resolved. Recently, it's been without incident.

The initial problem was there was ice on the gaskets. I also asked the technician from Premier Service Group about the light in the freezer and he said they could order that for me also. He put a new gasket in for the freezer and a new sensor chip in for the icemaker. However, I'm still having ice forming on the new gasket, and the ice maker is not making ice on a regular basis. I have notified American Home Shield and a technician is supposed to be coming out Tuesday next week.

The process with American Home Shield was easy and quick. They connected me with someone who got here right away. He was very friendly and the job got done quickly.

The time that the contractor told me they were going to be there, they were punctual. They figured out the problem, corrected it quickly, and it all worked out good.

American Home Shield sent 7H Home Services out for my dryer that stopped working. They said the switch and the door went out completely. It took over a week for the part to come out and then, they came and replaced it. They said, "Just some monitoring and of course, You haven't been 30 days yet." They have 30 days in case something goes wrong with it.

The Freon of our unit was low and there may have been a leak. I got a tech named Mark who was good all around. He was very professional and educational. He brought me up to speed on what the problem could and couldn't be. He was very quick and efficient. He did a recharge of the unit and the AC started working. He worked hard and got everything resolved. And although he had to come out again, he was very accommodating.

there wasn't a selection for that particular area. But the email communication from American Home Shield said, "These people are coming out. They're gonna look at it." Then the company called and I gave them my son's number 'cause I wasn't gonna be there.

When I called AHS to address my AC problem, they said that they would contact a company to go and check on the unit. The company went and checked on the unit, and they did something but it didn't work. When they went back, they found out that it was a compressor and they said it would be almost three weeks for that. I called and said that it would be impossible to have someone living in the house with the heat at this temperature, and yet they were saying three weeks without AC in this area. They said there was not much they could do. I have to talk to another person until they kind of rush it. But it took a week and a half to do the repair.

I called American Home Shield up and told them what was going on. We had a leak in five different locations. It was in our ceiling upstairs loft, inside a hallway closet, inside of a bathroom around the toilet, in a bedroom wall to the bathroom, and in our garage ceiling. They said they were going to send somebody out. CNJ Services came out to see what the issue was and determined it was the AC unit which was something that they don't work with. After they came, American Home Shield told me they were going to send an AC company, which never happened. I called American Home Shield and they told me they're going to send another company out that came now.

When the air conditioner was not running at all, a technician came out, looked at it, and immediately identified what the problem was. He replaced the motor and a capacitor. He was here maybe a half an hour at the most. He was very nice.

It's very easy to submit a claim. I make a call, and American Home Shield sends somebody. I don't know how they select their companies to come and take care of stuff, but the folks that they have sent here have been very personable. They have come out for my washer and dryer as well as my refrigerator. Every time, it has been super courteous representatives of the company, and the work was done well. I'm pleased with everything, how the warranty has worked and how quickly folks have got to me. When I needed someone to check that a leak was not coming from my air conditioning unit, the air guy did exactly what I needed him to do and found that the unit's functioning fine. It was not coming from my unit.