American Home Shield Reviews

I had an air conditioning unit that was not functioning. Techs came out and they told me that since it has an old type of Freon in it, it needed to be replaced. They also told me that it's not repairable. American Home Shield advertised that if something's broken, they'll replace it. But that is not true. Looking at my contract, it says that they'll pay up to $1,500 for a new air conditioning unit. The out-of-pocket is $3,000. I called the contractor and what they're covering is about $673 in my lifetime. They were telling me that the air conditioning unit that they're going to purchase for me is $583. I don't understand how it can possibly cost $3,000 to install a $586 air conditioning. Where in the world you could possibly purchase such a thing? They really couldn't give me a breakdown of the out-of-pocket.

American Home Shield has been helpful. I currently have a claim going on right now. The sink was leaking from both sides. The guy who came fixed one side, and then he couldn’t find the leak on the other side. It was leaking later that night when I was cooking dinner. So, they’re supposed to come back today. They gave me a window between 12:00 and 5:00.

I had a recent claim to American Home Shield where they sent Brick Street Plumbing. There were a few hiccups but in the end, it went well. They fixed a garbage disposal problem. It was not functioning properly and they replaced it. What I don't like about AHS is it takes time to assign the contractor for which you have to call but the overall experience was good. I need to follow up with the contractor a couple of times to set up the appointment, but after about three days, I was able to get hold of him. American Home Shield is way better than Choice. I had a year with Choice. AHS always tries to diagnose the problem first and try to fix the things instead of giving any wrong commitment to the customer. I had two occurrences where the techs fixed my issues in a single visit. So, that's the good thing about them.

American Home Shield is vanilla when it comes to this kind of stuff. Their service portal window works fine. I fill out a ticket online and they contact the repair service., who comes out and fixes it. AHS is for larger appliances in the house, like the air conditioning. Just peace of mind. They're doing their jobs. The only concern I had is when I went to cancel the policy for my Austin house. AHS gave me some grief about not returning the yearly amount I had paid them. That was poison being as I was going to pick up a warranty here. It used to be 800 for a year. I used five months of that and asked them to give me my money back for the rest but they wouldn't. But ever since, I've gone to month to month billing, so that's not a concern.

I've dealt with American Home Shield when we were renters. It wasn't great of an experience, but it has been different since being on the homeowner’s side. Recently, the top of the freezer stopped freezing. The contractor came out on Memorial Day, which I was surprised, but he was very communicative and fast. It was the quickest claim that I've had thus far, and it went smoothly.

On a Thursday, my air conditioner and furnace went down. Then on Sunday, my hot water heater started leaking. I called American Home Shield. The guy that was on the hot water heater was there Monday. He said I needed a new one, which I'm still waiting for. On Tuesday, the man came out for air conditioner and furnace and they said I just needed a fuse in there. So they fixed that right away.

The latest guy that came out was for my AC. I have a split unit AC and he didn’t know anything about split units though. I guess it was my fault because I didn't say split unit. He just cleaned out the line because it was leaking in the house, and it was because it was clogged. Also, I was pissed off because the guy couldn't get here on time. I work from home and the person texted me, and he was like, “I’ll be there at 10:00 am.” I told my boss, “I might have to get off the phone for a little while because the guy is coming to fix my AC.” But then he wasn’t here until 10:45. Other than that, I like having my American Home Shield warranty because of the fact that if I do need anything, I can have somebody out here. I rather pay $100 and get a professional to come out as opposed to paying about $300 for someone to come out.

I turned on my air conditioner and it turned on, but it was blowing warm air. That's a pretty old unit. So, I feared the worst. The tech came out and it turned out it was just a wire that had been disconnected on the outside of the unit outside the home. He just reconnected it and he was on his way. He was great. This was the first time I've used American Home Shield and everything was great.

I called American Home Shield for a leaking pipe, and the experience went very well. That's why I continue to renew my membership with them. The technicians are very nice and prompt. When I have an issue, I don't have to go searching for a company. I just call American Home Shield and they take care of it. I was also able to work it out with them last year on their price.

Our air conditioner keeps flipping the breaker. It's not operating. Frog Pro came two days after I put in the request. The guy was there for less than five minutes. He didn’t touch it. He asked me to flip the breaker and try turning it on, and it flipped back. He said, “Yeah, it flipped the breaker. You probably need a new compressor or need to replace. I’ll have the office get back to you.” But I never heard from them again.

So far, American Home Shield has been terrific. I had two needs to call them. I called them in the afternoon. They had people here the next day and the people that they sent took care of everything in less than an hour. The only thing that we needed to correct was to replace a GFCI outlet that controlled the bank of outlets, which when he came in, he diagnosed it quickly and fixed it. I'm very happy with AHS.

My experience with AHS has been fine. Sears assessed my appliance. The first time they came, they weren't able to fix it and they had to order parts. It was a total of a week waiting for the parts and then the appointment for them to come out.

My experience with AHS has been seamless in the sense that I'm able to get in contact doing the requests online and then the contractor contacts me with their availability and what time that they would be responding. At that point, the company is identifying what's covered and what's not covered based on the issue with the appliance. My dryer wasn’t working and I filed a claim through the website. They sent a notification of the date and time that the contractor would be here. The tech from Sanders Appliance and Repair came out and he was great.

I've had no problem with AHS since I had them except that the price went up a little bit. It was $75 or $80 but now, it's $100. Other than that, as long as they know what they're doing, I've got no problem with them. A recent claim I had was for the AC and Extreme Heating & Air came out. The tech knew what he was doing and he went right to the problem after I told him what it was.

I called American Home Shield and they provided me with a service. The toilet wasn’t flushing correctly, and the other one in my house was making a noise. The plumber had to change the pump. On the other one, it was also the sink. Underneath the sink needed to be replaced. They were very good and knew what they were doing.

I like that with AHS, you don't have to worry about getting something fixed when it's broken. The problem is when I call in, most of the people don't speak English. They're very hard, for me, to understand. I've used them twice. The first time was terrible, but this time was very good. My ice maker was freezing up. The techs that came out were great.

My AC wasn't cooling. The initial thought was not the issue and they have to do a couple of different troubleshootings to find the correct diagnosis. It was determined that I had a faulty compressor and it required part ordering. The issue will be fixed tomorrow.

I had rekeying done and that part was nice. But there was a part that I was very disappointed with. I called for another service with the oven and I was not pleased at all. I tried to wipe it out and I got shocked two times because it was open. There was a hole up there where a lightbulb is supposed to be. I called and asked them if they could come and help us take it out. But the woman told me all they could do was replace it and if I wanted it to be removed because I don't want it anymore, it was not their problem.

A contractor came for the capacitor was bad in the AC. They had the part in the truck. They were great.

My most recent experience was for a leak in the dishwasher that North MS Appliance Repair came out for and it worked real well. The guy was very competent in what he did, made a decision quickly, and got back when he had what he needed. We had to buy a part that AHS did not cover, which was the insulation that had turned moldy. But over 30 years with AHS and the one big problem is a problem every time. If they require us to get a contractor because they cannot find one, they never pay the claims. They always find an excuse, even though we go back and show them where we got authorization.

I had a claim for the air conditioner wasn't working and AHS was right on the ball. The tech from Air On Demand came out within two days. Then, he got the parts in, came back, and installed it on a holiday. He had the unit back up and running on a holiday, which was impressive, and had the repairs taken care of in less than a week, which is pretty good with all the materials today running behind.

AHS is very prompt. Everything's been wonderful, so far. Every time I've called or had an issue, their contractor was out the very next day. D & D Lock was wonderful. David came in, took care of things, and was in and out quickly. I tried to do a claim on our air conditioner. The coil was freezing up. I called in and AHS sent down an air conditioning company. We had turned it off through the whole night so that the coil thawed down. When we turned it back on, everything was working fine so they couldn't duplicate the problem.

American Home Shield replaced our washing machine. But I wasn't satisfied with the people who were supposed to change out the washing machine. They were not able to accomplish that. We've got a busted washer upstairs on the second floor and a brand-new washer in the garage They did not remove the one that was broken because they were afraid to disconnect the connection to the water supply. As a result, American Home Shield contacted McAtee and McAtee sent somebody out that took care of that problem. The tech took the old water hoses off and connected new ones. McAtee was really good. We couldn't get anybody to take the old washing machine out and put the new washing machine in. I had to contact someone who's supposed to be coming tomorrow to hook it up but it's going to be at my own expense and it's going to cost me $200.

The dishwasher would start then the cycle wouldn't continue because the auto light would flash. We did one of those video chats with the contractor, 1st Choice, and they are able to see and they took some pictures. The technician who came by was top-tier and he did a really good job. I asked him what happened and why it happened. He explained everything to me. The dishwasher was repaired and everything works. I was very satisfied. I've had American Home Shield for a while and I'm happy with it. If you have an older house and the appliances are older, I would generally recommend it.

I had some work done on my AC unit. It was throwing out lukewarm air. American Home Shield's rep was informative. She took the information and was thorough. AHS gave me the contractor's name. I googled them. I had to look up their reviews to make sure the reviews were okay. Because here lately, AHS has been giving bottom-of-the-line vendors, which I'm not happy with.

The amazing thing is when I put in a service request, it was super fast. The contractor was there that day. I was stunned by how cool that was. The first time was simple. I just go on there and click “request service.” And there's a little drop-down list of which items I might need, and what's going on, just a couple of words, or a sentence or two and boom, send it. And when I had to contact American Home Shield because it was still acting up, I used their chat service. There was a chat person there that walked me through the steps and, “No, we're gonna send out another person to check it out and make a recommendation on what needs to be done.”

We love American Home Shield. They have done everything we needed them to do. My refrigerator and dishwasher got fixed, and my stove got replaced. They also covered the cost of my roof leaks so that I could get my roof replaced. Our last home warranty company always picked contractors that had F ratings on the Better Business Bureau but the contractors American Home Shield has sent out have been fabulous. My roofing guy was phenomenal. They replaced our whole roof in six hours and it's not a little house. They did a pristine job.

I had used American Home Shield in the past when we moved to the new house. We were looking for a warranty for the whole house and got a call. It seemed like a good offer from another organization. But after two years with them, we were not satisfied with anything. They didn't cover anything in the house. So, we went looking again and decided that the experience with AHS was very good and we liked what happened there. So, we went back and joined again.

I have a Samsung convection oven and when I tried to start the upper level only, the temperature would climb but it would give an error code. It would never get passed 200-something. A guy came out and looked at it. He was professional but he was having some family issues, so I was trying to be wary of that. He said that if the issue was the heating element, the oven would not heat at all. I told him, "I've tried it more than 10 times and I disagree with you." He checked it again and the next time he came out, he said, "Can you go ahead and start? Turn the oven on so it's already preheated when I get there so we can play with it from there instead of waiting." It turned out to be the heating element and I ended up getting a new one. The only weird thing was the tech never gave me a receipt as everybody else does. Other than that, everything is fine.

The issue was a leak in our ceiling, in our actual laundry room. I called and put in the claim for someone to come out. That's how I normally do if I put in a claim for American Home Shield. It's always easy. They right away sent the email to me, let me know that they assigned it. The email came out within 10 minutes after the call telling me who would come out. The gentleman contacted us, just to confirm the appointment that they had. Very professional. And they told me that they would call me when they were 30 minutes within the scope, and they were here. The tech showed my husband that the grout is what is causing the leakage. Where the bathroom was, there are holes in the grout that caused the leakage. It's just normal wear and tear.

The AC went out and they came in. The contractor said it needed Freon. So they put some Freon in my AC. So far, everything's good.

The claims process was pretty simple. Everything was online. The contractor was professional and accommodated my schedule. The issue was resolved. I've had other claims with AHS before and I've had to come out of pocket both times. The repair was not covered. The way the contracts have been written, it doesn't appear that my items were covered and they should have been. But everyone was polite.

I’ve used American Home Shield’s service several times, and I like it. Sometimes the wait on the service people can be a bit much but so far, we're doing good. We had a claim on our spa, and the tech said the motor went out. It took a couple of weeks by the time he came and figured out what the problem was. Once he figured out what it was, it didn't take long to get it in.

It's easy to use the portal. I just do it online, and American Home Shield has been pretty prompt. I've had a couple of repairs done, and the only time there was a delay was when they had to wait for a part. When our toilet was making noises, the plumber came and said he didn't see anything wrong with it. He said, “If you hear it again, come let me know. We'll just replace the pieces inside.” After he left, the issue kept happening more often. He came back and replaced all the pieces, and I haven't heard the noise since. He was very good.

I like that American Home Shield is responsive and I like the services that they offer. But when we have something that's a service, we don't consistently get the same type of quality on the service people. We had some AC work done and the guy from Grace Heat and Air came out and I knew something wasn't right. It wasn't cooling right and he tried to tell me to just change the filters more. I told him that didn't make sense. He said, "Well, 'cause you have dogs." I told him, "So, it's not getting colder in here because I have dogs. That doesn't make sense." He said, "Well, I put some Freon in it. It should be fine." Then he left and a week and a half later, it stopped working.

The air conditioner wasn't working right and it took a while to get somebody assigned to come out. But once Patriot Plumbing, Heating & AC came out, it was fine. They were real nice and helpful. All we had to do was add Freon and that was pretty easy.

I had two claims with AHS. One was for my central air unit that was blowing hot air. The other one was for our garbage disposal. The claims process went pretty smoothly. Both experiences with the techs had been very well. For the garbage disposal, it was too small. The tech had to go and get another one. He came back and replaced it. The other one told me that I may need a new heater for the central air unit ‘cause it's tied in together. He told me that in the future and even within a year, I may need a new one. Everything's been really great with AHS.

I'm mad because I have a ventilation problem that's going on in my house. Up on in my house is covered with plastic, and they want me to go up on there and cut the plastic, so they can call somebody to come and fix it. That's not my job. If I'm paying American Home Shield 70 something dollars a month to ensure everything that I got is insured, it should be their responsibility to find somebody to cut that plastic and find out what's going on with my ventilation problem. But they're not finding anybody to fix my ventilation. I'm wasting money.

We called American Home Shield and set up an appointment for the air conditioning unit and asked for the same people that did the tune-up to come out.

The tech from Greenway Heating and Cooling said that they couldn't fix my issue because a part was stolen. I had issues with my furnace and when a company came out to look at it and do whatever it was they were doing, they stole a part to the central air unit. He showed me where it was cut from and I was so upset. He said that his company couldn't fix that and that I will have to get a whole new unit, which wouldn't be covered under that warranty. He was really nice, though, and I like the service.

Submitting a claim is pretty easy when I do it online. If I could pick my own people to work on it, that would be good. Also, the price keeps going up every couple of years. Other than that, AHS is reliable. I used it the other day when the AC was clogged up. A-US Air Conditioning of Texas came out and they were good.

I had a leak in the faucet in my bathroom sink. The service that I had prior did not do a good job. I called American Home Shield and the person I spoke with was very good and pleasant. I asked them not to send back the same person I had before. The second tech that came fixed the issue for me and even found another problem that I got to call back and get another order placed for it. I didn't have to pay a second time for the service.

There was a clog in my dishwasher, so it wasn't draining. I called American Home Shield and asked them if they could send someone out. They told me what the company was over the phone. They set the appointment right there and then. Then I got a call a day later from them. They said who they are and what day they'd be coming. They were phenomenal. They did their job well. I just renewed my contract 'cause I have quite a few appliances in here and American Home Shield covers quite a bit for the price. The $75 deposit that you have to do is the best. They'll send someone out immediately, and they solve the problem.

American Home Shield did a good job. I got a benefit through them for changing out the locks. The technician was very good. He was very friendly, professional and fast. AHS made it easy to file a claim, too.

American Home Shield's customer support has been great. I've been with them several different times in different homes. They've been very professional and timely, and they've always answered all my questions. Appliance Professionals has been out a couple of times. They came out for my dishwasher and twice for my refrigerator, and I actually had the same technician. He was great.

I can rely on American Home Shield to get things fixed that I can't fix. When I put a claim in for my attic fan, a contractor called me immediately after I got the claim in to make an appointment. They came out there that day. The guy worked in the rain and everything was done in an hour. He put it back at the right temperature for it to come on at 90 degrees. It hasn’t been 90 degrees for it to come on. He tested it. I also just got my AC unit repaired. American Home Shield gave me a new compressor and a new condenser. Although there was out-of-pocket cost, it wasn't as much as I thought it was going to be. I was happy about that.

The water heater had a crack in the shell. American Home Shield sent somebody out. They were second to none. It was a great experience.

With our recent claim with AHS, the sump pump wasn't pumping the water out. It had burned out and wasn't working. The Clog Father was assigned and the techs had to completely replace it. The only thing, I had a five-gallon bucket and they took it with them when they took the sump pump. But other than that, everything was fine. I had an issue with the sump pump a week later. It wasn't working. The guy came out and looked at it. He said, "Normally, I would charge for this." But he noted that I was a single mom and had a lot going on.

I had the dishwasher delivered to my house. Two guys went in to remove the other one to install the new one and they said they could not do it because the water line would have to be changed. They weren't allowed to do it because it would cause a leak if they used the old water line as the seal would be no good. The Hays Appliance guy came the next day and said they could fix that with no trouble. He knew exactly what he was doing and had it all done and hooked back up in an hour. His wife stayed right on top of things and she was very cordial. She was really good about telling me when they were coming and arriving exactly at the right time. I was very happy with them. I recommend AHS. I've had a good experience with them.

I was having trouble with a washer and I called American Home Shield. They sent out Calvary, and they were very good. The spin cycle was not working. It would keep repeating the cycle. The tech ordered the part, and it was pretty quick. He came back within a few days. He was very friendly. He would call and say, “I'll be there at a certain time," and he was on time. So far, so good. I've never had any problem with AHS. The very first time that I called them was regarding a refrigerator, and it didn't get fixed correctly, but then they sent me another technician, and it got fixed. It's been working very well ever since.

I'm satisfied with what was accomplished from my call. One thing, though, was the contractor that was initially called for my account was located in Placerville, which is a significant distance from where I live. But what I liked about American Home Shield is that I called back and requested another company be provided because they could not satisfy the call for two weeks from the time I requested the service. It was an air conditioning claim and hot weather was coming, it was kind of important to get it addressed as soon as possible. To the company's credit, the gentleman who helped me found another vendor. I was very happy with that in a shorter period of time. AMHSI serviced my AC and the gentleman who came out was very professional. He was here on time and got the problem resolved in a very timely manner. I haven't had to request service on any of my appliances but I hope that I would get good service when I need that type of support.

I reported an AC claim on a Friday and a contractor came out that Monday. They were excellent.

The guy that came out wouldn't replace the knobs on the range. He did just enough to make it work again and that's what I found that American Home Shield does. I'm a little bit disappointed that I'm paying $70 a month for several years. I expect to have a little bit more. They started out at $40 and it's gone up to $70. I will not allow one of their contractors to come back to my property again. They charged me $500 for a refrigerant coolant. We checked the price of that and it was grossly inflated and American Home Shield only paid a part of that. Then two days later, the damn thing went down again and we had to fight them to get that done. They replaced the unit upstairs and they wanted to charge me for upgrades to code standards. But they didn't do any work. I had to take photographs and do stuff on it. Overall, American Home Shield could help me in the case of a catastrophe. But if I put my money in a savings account, I'd probably be better off.

We had a claim to American Home Shield for an icemaker. The icemaker took about a month and a half before they decided to fully replace the fridge, which was nice. It just took a really long time between the video diagnosis. They diagnosed the wrong thing, so when the guy came, he had to order a different part. When the next guy came with the next part, it didn't fix the problem because it was an electrical problem. So, it took several weeks and it took several visits. I was without ice and that was frustrating. But eventually, they did replace the whole fridge.

I am really happy with AHS. I like it. For my recent claim, the thermostat went out. I was also really low on Freon on the outside unit. I went through the app to submit a claim and in two minutes, I was already done. They took care of that quickly. As soon as I submitted the claim, they gave me the number of the company that was going to come out and it was helpful. The tech was also really great. He explained everything.

I love American Home Shield's service, so far. They've been great, and the benefit of having them is a lot. I spend a lot less than having to do it by myself, ‘cause I don't know what I'm doing. It's also really easy to submit a claim. I can either call AHS on the phone or go online and submit a ticket. All of the technicians have been awesome too. Recently, I had a leak inside the walls on one of my guest bathtubs. The techs weren't able to resolve the problem right away because, initially, they thought it was a pipe, but it was actually a valve. They came back and fixed it a couple of days later. A week later, they patched the holes and did everything really quickly.

I had three things going on. I had a leak in the kitchen. The tech didn't have it on his truck, so he's downstairs replacing that now. I had a leaky toilet and a leaky faucet which he wound up replacing a thing in. The guy has been fine. He was supposed to come out last week and he said he'd give me a call Tuesday. But he didn’t, so I gave him a call on Thursday. He told me that he was ill. He said, “I'll call you early next week to schedule a time.” He did. He called this morning and said, “I'm thinking today or tomorrow.” He called me an hour ago and said, “If you're available, I'll be out there in about 30 minutes.”

I had a broken ice machine. I like that you can submit claims online with AHS and then the company they recommended called me the next day. The techs were excellent and really professional. They had to order an ice machine and they came back in a few days and replaced it.

My refrigerator wasn't cooling properly. So I called American Home Shield and immediately they responded. They asked me what was the issue with the appliance and I told them. Then they scheduled an appointment immediately. It was pleasant. The next day, they sent me a technician. He was promptly on time and he was courteous and very pleasant. He answered all my questions. In no time, they were able to fix the refrigerator. Up until now, my refrigerator is still working. But when ACT Appliances came out, they took care of the issue quickly. It was early in the morning and I was a little bit anxious thinking how long it was gonna take, but they came on time. I was pleasantly surprised.

I like to have American Home Shield. The biggest thing for me is I like having my appliances covered. I don't have to come out that big amount of money when something comes up. And I'm able to call AHS, have somebody come by, look at it and whether they would fix it or not, or I get a new appliance. Recently my microwave was messed up. AHS wasn't able to fix it but they replaced it. It was done in a timely manner. Also, the techs were very helpful and professional. I would recommend AHS to anybody.

The air conditioning was not cooling. Comfort First came out and determined that it was the breaker. It got to working again. The other issue was in the other home, I made an appointment to have a seasonal tune-up done and one of the units had stopped cooling. They came out and replaced what the issue was.

We had some problems with the ice shoot mechanism on the refrigerator and some washing machine issues. They sent out the first person and both of them said they both needed parts. Without us being informed of it, the washing machine portion was shunted off to a different company, sort of trained. The refrigerator needed a part and that part came in. The refrigerator was repaired. But there was another part that wasn't working so we're waiting for a second part. It's been a couple of weeks now. The washing machine issue is settled, though. It's worked out perfectly well aside from that lack of notification of the handoff to a different vendor.

I called on a Monday and the AC people came out on Saturday. I wasn't there, but my wife was there and she told me the service was great. My wife said that the bottom button was flicked off, and the AC people just had to reset it.

The first guy that came out could not fix the dishwasher at all. He said it was our fault that the dishwasher broke, and they couldn’t fix it. He said AHS wouldn't cover the problem. But the second guy fixed my problem in one minute. He said he would get me a spring for the door and it would be delivered on the 22nd. He was good.

We thought our AC needed Freon. AHS sent me one guy who was very rude. AHS understood and they said, “Well, we send you another one.” The last one they sent was a pretty good person. I believed in what he said and I was happy with that company. He checked my AC and said it was okay. I'm happy with AHS and I'm very satisfied.

There's an automatic shut-off on the unit and it somehow got water in it to cause that shut-off to activate and turn it off. That was one of the first things the repair person that came out here checked and that solved the problem. He was very professional, knew what he was doing, very personable. I'd be happy to use him again.

American Home Shield's service has been great. I recently had a claim for my hot water heater. The claims process was great. The techs had to come back because they had to replace the water heater. Most of it was covered. I had to pay $700. There have been some changes to the code. It would have been $100, but once they had to make those changes, it was an extra 700.

Not only are we disappointed with Same Day Air, but we're also disappointed with American Home Shield. It took them 11 days to give me a call back and to make some headway with my AC unit. It is 115 degrees out in the city of Phoenix in Arizona. We have been without an AC unit for 16 days. They came out, did an assessment, and told us that the assessment was that we needed a new unit. The representative came out, wrote up an actual new unit quote, and said that he was going to send it to American Home Shield. But American Home Shield, in turn, was not going to do anything. To talk to somebody and to a supervisor is like an act of Congress. They did not give me any reason and/or feedback.

I've used American Home Shield two times and I've been well pleased. They replaced the latch on my oven that had to be replaced and they fixed the showerhead in my bathroom when the water was not getting hot. The techs who have come out have been great. I love American Home Shield and as long as they do what they have done for me, I will always be one of their customers.

There was an issue with the air conditioner and the technician sent out was very good. But one year ago, I had another HVAC technician come out who I was very disappointed with. He didn't repair the underlying problem and tried to upsell me on services which were not required. AHS could make sure they have well-vetted people that they're dealing with.

The heating mechanism on the dryer wasn't coming on to dry the clothing. The tech that AHS sent was excellent. He was able to fit me into his schedule right away and was punctual. He gave me some options of some time frames and called me 30 minutes before, so I could leave work. He went right into work and knew what to do. He was able to fix the part on that particular visit. He had to part in his vehicle, so he didn't have to go and find the part or come back. Overall, I had a great experience.

When I turned on the shower, it made this noise. I thought something might have been broken. I called American Home Shield. They said I would be charged and they took my payment. They sent me an email saying that I had been assigned to Grade A Plumbing. Somebody called me to schedule a time to come out. The plumber was very nice. He cleaned up his mess in the bathroom after he made whatever change he made. But he said that there wasn't much he could do as far as noises were concerned as long as there was nothing broken.

The guy came when he was supposed to and fixed the AC. It made a big old noise and I needed service quick. He said the motor went out and he had one and put it in. It took him about an hour. I'm very happy with his service. With American Home Shield, I'm getting somebody over here quick. So far, so good. They replaced my dishwasher and also fixed my refrigerator. When my sink was plugged up, I got a guy over here to unplug it. It's been unplugged ever since. I pay for American Home Shield, so I'm glad I can use it.

The electricity in the neighborhood went out and when it came back on six hours later, the electricity wasn't coming back on in some parts of my house. I called American Home Shield. Then, they gave me Turner Electrical's number. It was the hottest day of the week. It was over 102 degrees and I felt like I was dying. When I called Turner Electric, they said that the soonest they would get me was the next following week. I said, "No, that's not gonna happen. I need someone to come out right away, like in the movies do." Then, I said, "Can you give me another electrical number?" They said, "No, because once we cancel it, you might not even get an appointment." I finally got an appointment for the next day. I pushed the issue and that worked out because then, the guy came out and fixed the issue.

The air conditioner was blowing but not super cold. They added some coolant to fix it. But it seems whatever we call AHS about, we wind up paying for. Also, the timing of their response could be better.

I couldn't find the emergency number, so I went online because I'm already signed in, and did the ticket from there. What I didn’t like is I had to pay upfront the $100. And I had to use my credit card. I'm used to you coming to the facility and either I write a check. I wasn't used to that. I couldn't finish the ticket online unless I produced a credit card or paycheck. But the contractor came out the same day I did it. I did it about 9:00 or 10:00 that morning, and they were there the same day. Not only did they come out, and the holiday was the next day, the tech was very nice. He explained everything to me. I enjoyed his performance. He was very professional. I liked that plumbing place. Everybody at my job likes American Home Shield. I referred somebody to them.

A contractor came for the AC that was not cooling. AHS's customer service is good and I'm happy with the repair that I had done.

I still have an issue that needs to be resolved. Recently, I had some repair done and there's something wrong with the process. I don't know what happened. So, I called the 1800 number, but they just put notes there. I'm at a loss until now. I thought the contractor contacted American Home Shield. So, they repaired it, and now I received a bill from them. I told the contractor, "Why will I pay that? It's between you and American Home Shield. Why will you bill me?" I've had some repairs before. But the last service was terrible. Maybe it's the fault of the contractor because they didn't wait for AHS's authorization.

One of my AC units wasn't working. The guy who came out checked the thermostat. He ended up replacing the thermostat and something inside the unit itself. I sent the service request to American Home Shield through the app. The app is good. If I have one complaint, it's about a subsidiary of theirs, ProConnect. I used their services one time. Normally, when American Home Shield comes through, I pay on the app and that's it but when I called ProConnect, which was recommended by them, they charged me $186 and they never fixed it.

Having a home warranty gives peace of mind. My dishwasher was retaining a lot of water and it was very convenient for me to submit my claim online. A tech got out within a day. Their work was really good.

I have a couple of rentals and I can't be there to find an AC guy. The home warranty acts as a central hub for me. I feel good about customer support when I make a claim. There was just one time I couldn't understand what the individual was saying. It must have been overseas. I felt so bad and I hung up on her.

One of my sinks upstairs wasn’t working and the toilet was messed up. The contractor came out about five times and finally got it fixed. It was pretty easy to submit the claim and I've been pleased with the technicians that came out.

The dishwasher wasn't working. A very nice and professional guy came out and put an electronic board in. It worked for a couple of days. Then as I was walking around the house, I could hear that it was making noticeable alarm noises even when it wasn't on. Then it just stopped working. So, I called back and they sent someone out a week or two later and put another board in. Now, it seems to be working.

I've used American Home Shield once and so far, so good. When my upstairs air conditioning was out, they had somebody contact me that day. He knew what he was doing and only had to make one trip.

I've had a few claims, and so far, so good. One claim was for the refrigerator. First, American Home Shield sent one of their service providers who came twice but couldn't figure out how to fix it. They had to get somebody else who specialized in Viking refrigerators and that guy was able to fix it, although it took three weeks to get the parts. However, that's a supply chain problem and I don't think that's anything to do with them. Another claim was for a pool pump that was down. They handled that and I was happy with it. All in all, having American Home Shield has saved me money.

I had a guy come and rekey the doors because it was a service that American Home Shield offers. He was very nice and the doors are perfect.

When A-Town came out here, I explained to Aaron that my washer was full of water. It had gone through the wash but would not rinse. It had a code of OE. Aaron used a special thing and got it to spin. I had taken all the clothes. I had wrung them out and had to go to the laundromat, wash them, and came back home and dried them. He put it on the special spin. The water spun out. He said, "Oh, okay. It's fine. Put a load of clothes in." I put a load of clothes in. He only stayed here for a little bit. He never stayed to see a full load wash. So from the wash to the spin cycle that was about 20 minutes, I was calling him saying, "I'm having the same problem. I've got the O3 code and it's not spinning.” He looked up the information. He said, "Well, that sounds like the pump. The code for the pump."

A plumber came out on a holiday, which was great. He figured out what the issue was right away. He had all the parts to replace everything and make it work within 40 minutes.

I'm happy with AHS. The techs that came out were awesome and friendly. I really liked them. They fixed my water heater pretty fast and my refrigerator recently.

Something was out in the fridge and they took care of that right away. They set up an appointment with the technician and the tech came in, took a look at it, and took care of it. They ordered the part, which came in a couple of days, and they came back to install it. It's worth it to have the warranty.

The biggest benefit to having a home warranty is I know how much it's gonna cost to fix something. We haven't had too many giant things go wrong, and I assume that, one of these days, we will and we're going to be really happy that we have it. The cost of stuff is more spread out, and American Home Shield seems to know what they're doing. Sometimes though, I have to call the assigned company. When my air conditioning was broken and they said, "Okay, you're gonna get a call within two days from this company. They'll come fix it," I didn't get the call. It was almost like the HVAC company was so busy, "If they don't bother us, we're not going to bother them." I've just gotten to, now, calling them myself as soon as I get the email saying I'm gonna get a call.

The first time I had to call American Home Shield was about my AC around March. They assigned someone and the first concern I had was when I looked at the reviews online of the person that they had assigned, it was terrible. I called up and asked if I have to go with this contractor and they said I have to go with what they give me. I told them that the reviews are terrible and that I didn't feel very confident about what was going to happen and the experience that I was going to have. Also, it was my first time and they explained to give the contractor 24 hours to get back to me.

I had some AC issues and AHS got someone locally to contact me directly. The tech came out the next day possible and fixed everything. Having AHS as my warranty is quick, easy, and affordable.

I called AHS for an appliance repair and the process went pretty well. The contractor is gonna be here today to replace the appliance because it didn't get fixed the first or second time they were here. The tech is very pleasant. Having AHS as my warranty is a win-win for both us. I'm happy and I'm paying my dues monthly.

The tech from Delta Home came out and fixed my air a week ago, and it worked for like four hours and it went out. So, I've been out of air for a week. They're supposed to come back out today. I've also got a couple of things. The hot water heater wasn’t working and the tech had ordered a part for it. Then I've got an unusual stove and American Home Shield is trying to find somebody to work on it.

The motor was broken on the furnace because it wouldn’t heat. It blew cold air then it just stopped. They called me to schedule a time and let me know who was coming. The tech came out, said he fixed it then left. I tried it, and it wasn’t fixed. So, I called the company, and they called him and told him to come back. He went back down and into the crawlspace, it was fixed.

We called to make our claim on an air conditioning unit, and American Home Shield sent someone out from Chilly Willy. The guy showed up in a pickup truck and did not have a business card with him. He went to the air conditioning unit but never actually went to the unit inside my home. He said, “You need a new compressor,” and that was the end of that conversation. I said, “Great. When will I know that they're coming to fix it?” He said, “They will call you.” I didn't hear anything for a good 10 days.

I've had a good experience with American Home Shield thus far. They're worth it. I don't have to look for my own service provider and I don't have to pay anything, but the $100 service fee. I was having issues with my washer and the tech that came out had to change the computer board. He was very professional and knowledgeable. He did well. So far, everything is good.

Last year, I called American Home Shield when I had a problem with the pipes that were frozen. Liberty came and they told me that something was wrong with the unit outside and they said that it would leak, so they needed to change the whole thing outside. I agreed to do it. I paid almost $2,000 out of my pocket. For the whole summer, it ran well. Then when I started this year, I was wondering how come it was blowing air but it's not cooling. So, I requested a repair and AHS sent the same company. They checked it and they said my Freon was totally empty.

We have used them quite a bit for things that have broken and it's been great. A recent claim was the outside keypad on the garage door wasn't working. A spring was broken but it wasn't covered. We ended up having to pay out of pocket. Also, sometimes, we have a company that's difficult to deal with. But that's like anything else. It's not AHS’s fault. Other than that, we have recommended AHS throughout the years to other people.

We had four different things. We just moved into a house and we needed some things fixed plumbing-wise. I spoke with an American Home Shield representative. I like talking to a person instead of electronic equipment. So, I was pleased. The contractor had to come back because he didn't have parts for one of them. But he took care of the issues in an hour or two.

It was very efficient easy to navigate through American Home Shield's website, and I heard from someone within two hours. I needed Freon in my AC. The issue was very easy to diagnose and the techs were here no longer than 30 minutes.

I question the individuals that AHS uses. Whenever I go online, I see nothing but negative reviews. I don't understand why they ignore the reviews and continue to have these individuals that they send to innocent people's homes. It's ridiculous. I had a claim for the AC that was blowing hot and it also needed maintenance. I went through AHS to hire a contractor just in case it wasn't something simple because sometimes it's something extremely simple, which it was that I discovered. They were going to replace a board, which was perfectly fine. My thermostat was set to the wrong type of system. I hired the service individuals for maintenance upgrades. I asked, "Do you need me to make sure the water is turned on outside?" I've hired people to do maintenance of my HVAC system before. I see them take the temperature of the air, the level of the Freon, and they water everything down. They clean out the coils. I've watched it before.

There was a groundwire issue. It came disconnected and the electrician reconnected it and made sure it was secure. The contractor was really good. I also used AHS for a plumbing issue, HVAC tune-up and AC tune-up. I like AHS so far. I've enjoyed the timely service calls and getting work orders opened and closed pretty good.

When the gentleman came out and did the bathroom fans for us a month ago, his service was great, but I had to wait a week just to get a service call, and then, he didn't show up. It was supposed to be between 10:00 and 2:00, and he didn't show up till 7 that night. I was a little bit upset about the fact of the timing. Somebody should have called me from his company saying he was running behind. But overall, I'm 100% pleased with everything I've received from Home Shield. It's a pleasure dealing with the people that are involved with Home Shield versus, every once in a while, having a little bit of displeasure. It's primarily because people don't communicate, not because it's bad service. I'm extremely pleased with the technicians. They all seem to be very knowledgeable.

AHS is a great company to have as a warranty. Everything is smooth with the claim submission process. There was a problem with the motor of my AC and the tech knew what the problem was.

I had a busted pipe in the kitchen ceiling, so we had plumbing service come out. The contractor had to access the ceiling so they had to get authorization, punched a hole, and fixed the pipe. Then 510 came out after the fact and did the ceiling repair. The technicians were very professional and pretty prompt. There was nothing that was delayed. Their response wasn't necessarily immediate, but they showed up when they were scheduled. So far, the experience has been pretty good.

My air conditioner in the house was leaking. I filed a claim through the automated service. Then, AHS sent me a text and the contractor, Blizzard Air, called me. They came out, blew up the drip valve, and told me how to keep it clean.

I've got a claim for a pool pump. I'm not satisfied with the way that was going. So, I gotta get back with American Home Shield and figure that out. It has been going on for a while, but I understand that they haven't found somebody to do it. This lady called and she's hard to understand and none of the information can be sent to me via my email. She wants me to write everything down and there's a lot of stuff to copy down. That did not make any sense to me. So, she said, "Well, you can find your own technician," which I don't have a problem with that.

There wasn't any power going from the water heater to the breaker box, so American Home Shield had to get an electrician out. They were fast. They said that after the electrician came out, they still had to come out and check the water heater. I'm waiting on them or American Home Shield to call me back on that. We also used American Home Shield for my AC, my refrigerator and my dryer, and they were able to resolve the issue each time. They're very efficient. Everybody should have them. I even recommend people at my job. Even people that rent, I tell them that it's always good to have American Home Shield.

I liked the last service I had. The man that came and did my stove was great. But I'm having problems with my air conditioner every year. Every year, the same problem. It ain't working again this year. I ain't even called American Home Shield yet because I don't like dealing with these people coming out there, claiming they fix something, and cost my husband $1,000 every time they come out to put some damn Freon in that thing. Also, I can never get into a manager or a supervisor because we shouldn't have to pay $1,000 for Freon every year. I wish I could find another Home Shield company.

A couple of weeks ago, my garage door opener was having some issues. The techs did it in an hour or less to get it fixed.

My gas stove and oven had issues. There was some kind of wire and that burned a fuse so it wouldn’t light to heat up the oven. It was three days before the techs came. Then, they came back the following week to fix the problem. The process met my expectations.

In the basement, there were a series of outlets that didn't work. It ended up being a GCI unit that was bad. The electrician replaced it and everything works now. He was very courteous. I had to work at home and he was very considerate of my workspace and work hours. AHS has been professional. If I have a problem, I call and they explain everything to me.

We thought the AC was leaking. The tech checked everything out and found it was a hot water leak in the wall. He showed us where the problem was and told me we'd call in for the plumber. But my mom had called a plumber in before I did another request for American Home Shield. So, they fixed it instead. With AHS, I can call them and somebody comes out. The reps are always nice, courteous and polite. They get everything done. Sometimes I can get techs that day or they put in for emergency. Sometimes it is on the weekend and I can have somebody to come out on the weekend. Sometimes I have to wait, which is understandable.

We had an issue with our air conditioning unit so we called American Home Shield to have someone come out and see what was going on. That process was very smooth. Initially, I did the claim online then I called them to see if I could request Anytime Air. The lady said that Anytime Air was not taking any calls. Since I had already opened up a request two weeks prior and it was within my 30 days, she said that she would just send the same personnel, which was Abilene. I was very appreciative of that. They got to work right away as soon as they saw what the issue was. It was just a pipe that was clogged to the outside. Everything's working smoothly now.

The contractor was able to fix the issue that day. It took him a solid 5 to 10 minutes at best. Everything was satisfactory.

American Home Shield has been excellent for me. They're on time and live up to their word. When I requested service for my dishwasher, the tech responded within two days, which was very quick. The repair work was excellent too.

The fan of the condenser that sits outside the house was heating up. AHS sent me an email saying they got ahold of Placer Air and they sent them to my house. The techs were outstanding. They changed the control panel.

American Home Shield is great. The quickness and being able to report an issue and have them dispatch somebody out is one of our favorite things. I sent in a claim when the AC wasn't cooling off at all. The contractor that came out was really wonderful. They kept us updated along the way. There was a leak and they had to recharge it. They had to come back out and finish the job.

I like American Home Shield's monthly premium payments and their vendors are very quick to respond. They also know what they’re doing. Recently, a technician came for the outside unit that would try to turn on then shut off. He checked it, said it was leaking gas and to call them if it happens again.

I had two claims with AHS. The first one was for the garbage disposal. It didn't work at all. It was a jammed blade. The second one was a clogged drain. It flooded my kitchen and it backed up in the sink and backed up in the dishwasher. The first time I called the company to come out, they couldn't come out for a couple of days. I said I couldn't wait. I've got to get a plumber. I called the plumber. He wanted to snake it for $350. We said, no way. So he left. I called the company back. They got someone out the next day. He was professional. He fixed it without doing snake even. He knew what he was doing. He knew why it was backing up in the dishwasher. He knew how to get rid of it, or at least attempt the easiest way to try to clear it out. He had a mask on and put booties on his feet too. He was the same guy that fixed the garbage disposal.

I've used American Home Shield several times. So far, so good. I like the timeliness of the service. I call the 1-800 number. I make a few comments as to what my problem is. The system seems to work pretty well. If it doesn't identify the problem without talking to anyone, there is a feature to let me talk to someone. I used the home warranty when one of the mechanisms inside the toilet was running water and I couldn't get it to stop running. Someone from Sewer Medic came and he was knowledgeable. He took care of my problem. I also had an air conditioning problem a couple of times and the home warranty took care of that for me. There was also a time I had a problem with my hot water tank and water leaking in my garage. American Home Shield had to replace both of those and I had to pay out of pocket. My deductible is now 125 and that's the second increase.

When I called American Home Shield, I asked them about the contractors that they use. They branch out a little further so I like that. They pool contractors other than just the local contractors I was familiar with. I had done some research for a while online and read their reviews. Their process is easy from the start to finish, and everything can be done online. So I like the ease of that.

So far, we are enjoying American Home Shield's services well. But the two or three small issues that we had, the technicians that they scheduled to come out came within a reasonable time frame and resolved it without having to come back out as of yet. There was a leaking that was hard to find in the kitchen sink. And it was a crack in the pipe, the tech said, right where they connect with each other. So, he said he had to replace either a piece of the pipe or the screw nut type of bolt. I think it was like a bolt on the pipe, the plumbing pipe. And that resolved that leaking issue.

AHS does a good job. The kitchen sink was leaking. I had a good experience with the rep. The techs came out on time and they were very cordial. They took care of the issues and replaced a gasket or a pipe. Things went pretty smoothly.

American Home Shield's service is good enough, but it used to be better. The people who have come out for service recently hadn't quite been as good as they used to be. I had an AC claim and it turned out the problem was just a dirty coil. So, the guy sprayed some chemicals on the outside. He didn't take anything off, but he sprayed some chemicals on the outside and rinsed it off. That did make it work, so I shouldn't complain but when I looked on YouTube, people take things off before they clean. Maybe he knew real special how to spray it, and they also gave us two units of Freon. It really is convenient to just call AHS, but my wife has considered switching. She'd like a company where we could choose who comes out to do the service.

The AC was low in Freon and there was a part that was gone. The tech from Evolution Cooling and Heating had to order it and he came back the next day. I liked AHS's service.

American Home Shield responded quickly. However, I got an issue in the beginning. The time wasn’t on schedule. They told me 11 o'clock to 1:00, and 3 o'clock they told me 4:00, then it became 5:30. The guy came and I could tell he was rushing to leave. He told me it was a leak. I told him I got a baby and it was hot. He said I needed to call American Home Shield to schedule. I couldn’t sit here for two weeks but he just left. I called and said, "If I have to go get an AC, I will put an AC, and I'm gonna back charge you for what I'm gonna get.” I was gonna buy some fans and put them at my house to keep my babies cool. After that, they called me to apologize. They sent the guy again and he was different when they came the first time. He came and replaced it. However, it's getting warm inside the house, so I don't know if we got another leak.

We had to use American Home Shield for the repair of the garage door. It didn't cover the spring, but it covered something else. The claims process was good.

I called and talked to a lady to file a claim for the dryer. Then, Kasanet contacted me to set up the appointment and the interaction was great. Also, they were on time and they were able to have the part right there in the vehicle. It was processed everything the day they came out.

With American Home Shield, I can get a reasonably priced repair on some of the main parts of my house that may or may not be under warranty anymore with relative ease. I've used it so far for an issue with my dryer. One of the parts inside broke that I would never have figured out. The tech replaced it then and there. I also got the house rekeyed and that was really nice and quick.

I got information from AHS for the AC tune-up. But then here in Illinois, we had that triple-digit heat the next day and my air conditioner froze up. I know where the coils are, so I took that cover off, and it was a solid block of ice. I called AHS back and said, “I've got a problem with my coils. It's going to have to be somebody else other than just a tune-up.” The techs did a great job and did it quickly. I would have them back. Everything's working great now.

The last claim with American Home Shield was taken care of but the claim before that one was not. I had a leakage with some of the pipes around my heater. It was an old leak. When I called them, somebody came over here and looked at it. He was saying that it was new or it was caused by a weather problem that we had, which was not. I called them right after we had a freeze storm but the leakage has caused a buildup of rust at the joint. Whether it was a freeze storm or not, it didn't make any difference from what was happening before then. I tried to explain it to them, but they did not fix it. I was not too happy with that. I've been with American Home Shield for a long time and all these years, I haven't even made any complaint, except for this last one that had to do with my microwave and dishwasher.

My toilet was backed up. After submitting the claim, the contractor called me the next morning around close to 8:00, which was around the time that they were supposed to call. Then they came out on my lunch break and there were a lot of questions they asked before they actually did what they were supposed to do. But they took care of everything in less than an hour. I still had 15 minutes once I got back to work and I just had 45-minute break. So that was good. American Home Shield was good. I’m satisfied with them.

My garbage disposal was dripping water and flooding my cabinet. Kelly's Plumbing, the service company, scheduled the service immediately. I did the claim to American Home Shield the night before, the next morning I was scheduled, and the following day, they had sent somebody out. So, it was a fairly quick turnaround. Kelly's Plumbing was great. They were prompt. Their app was great. They let us know when they were coming. There was a tracker to let us know their progress. They came through the park, which was kind of a halt, but the tech was in and out within 15 minutes.

I did a comparison of warranty companies and then I talked to my wife. I had them a long time ago. Things are getting a little bit more expensive out here, so I went back to what I know. I'm enjoying my service. For the price, make sure that you get something that's suitable for your needs. I used American Home Shield for a claim and the contractor I had was professional. The tech took everything apart and then put everything back together. The tech said the fuse for my unit is no longer being made being it's an older model. He said he would be in contact with me. American Home Shield replaced the unit and I'm supposed to be getting the new one today.

My last claim was for my washer and they gave me the option to get a replacement, which I liked. However, I was told the wrong information that I was getting one in three to five business days. It's been since June 6th and today is June 15th. It has only shipped and I don't have an estimated delivery. I've been without a washer for three weeks, which has been very inconvenient, and I've been having to spend money to go to the laundromat. Other than that, the contractor was good. Also, I feel like the service from AHS has been beneficial.

The contractor came out and did an AC tune-up. Two days later, my AC went out. American Home Shield sent somebody out to fix it and said they waived the fee because they didn't know if the guy that they sent out broke something. But they keep sending me letters saying that I owe them $100 when I've had two supervisors tell me that it was taken care of, no charge. Other than that, R Harris AC and Heating was great. They were very helpful, courteous, super knowledgeable. That guy was awesome.

A screw in the door of the microwave came out. The guy that came out said it was not safe so he unplugged it. It was an older microwave so we had to get a new one. So we chose to get American Home Shield to send us a check. We haven't received the check but we're getting a microwave tomorrow installed and then we'll just pay the credit card off with the check. It is hard to live without a microwave. We’ve been without it for about 10 days. But the tech did a good job and he was very informative. I was happy with him. He explained everything. We had to have a new HVAC unit back in the fall and the installation went great. It didn't take all that long. Overall, American Home Shield has been a good service.

AHS is a great company for a warranty. I like their website. It's good. You don't have to speak to a person. Everything is done on the website. The website also gives the name of the contractor and the request. You can see it online. If you want to cancel, you can cancel. The toilet wouldn’t flush for my recent claim. The tech fixed it. He was very professional. He did what he had to do.

The ability to do everything online is pretty nice and AHS is fairly responsive. I had a rekey service done and Realty Rekey was excellent. The gentleman was very professional, good at the job, and fast.

I sent in a claim for the garage door opener online and I was contacted in about three days by the contractor. They were fantastic. Since I live in a very rural area, it's very difficult to find contractors. But American Home Shield never has a problem finding contractors. Their service has been very good. They're very responsive.

The main capacitor on my air conditioner keeps popping. This is the fourth time I've had to open up a job order for the contractor to come out and have somebody refix it. So I told American Home Shield, "Well, it's weird because if the capacitor keeps blowing up means there's something else wrong with the system that’s blowing that capacitor.” Right? But they don't want to do anything else to send somebody else out there to troubleshoot the air conditioner system to see what's wrong with it.

The breaker switch was flipped so I could have fixed it myself but I didn’t look there. The tech was very professional and helped out a lot. Submitting the claim to American Home Shield was very simple, easy and self-explanatory. It was on a weekend and it was also Memorial Day. But he got out quickly, which was the next business day. It was a very good experience with AHS.

It's been great with AHS. I wouldn't deal with other home warranties. Since I've dealt with them over the last few weeks, there hasn't been one issue. Their vendors have been great. But it would be nice if they had some type of system where a property manager can be added to an owner's portal with their own login. I call the claim in but I have to call on the phone and push a button. But that's fine 'cause it works out well. With AHS, I've had somebody contact me immediately in the next day or so. Everybody needs to get American Home Shield because other people can go to the wayside.

I call American Home Shield when there's an issue. So far, the service has been pretty good and they've been pretty quick. We had two issues and used the warranty. Our AC and our ice machine were acting up within days of each other. The problem was somehow resolved on its own before the techs came and serviced the units. The guy was like, “I'm sorry for coming out for no reason, but everything's fine.” We're still unsure what it was. For our AC, it might have been the filter because we changed the filter. Our house wasn’t cooling. I just turned off the entire unit and it was fixed. The tech that came was polite and he checked everything twice to make sure he wasn't missing anything. That was great.

We had American Home Shield before with our first house, and we never had issues with them. When we moved into our new house, my husband had gone with a different company, and we really didn't like them. So, we went back to American Home Shield. I do like the new extra coverages that AHS has for the electronics. That was pretty neat. We got that added when we went back to them. Recently, we had a leak in the basement, and come to find out, it was the little spigot from outside that was leaking. It was really easy to submit the claims to AHS. We just put it online and we got a response back within 24 hours. So, that was great. We've got the techs down as our main people because they come out to repair everything that we've called for.

A year ago, I had a claim for a refrigerator and that went fairly well. Recently, water was running out of the wrong drain hose. The tech told me that it was unleveled up top. He said that right by it leaking, it was going back to the original side it was supposed to drain from and that issue would quit. That did not quit though and instead, it’s running down my wall outside from the ceiling. The contractor is coming back today to rectify the problem.

When my AC would come on, it would only work for an hour. Then, it would constantly try to keep blowing, but there was no cool air coming out. I did a claim to American Home Shield online. The website was pretty simple to use. They sent Frog Pro and their guy was absolutely fantastic. He convinced me to upgrade my package with American Home Shield. He talked about how great of a company they were. Even though I had the packet, and I filled out the information in the packet, he identified a bunch more information for me that would be beneficial. I would highly recommend to people I know that they get a package with American Home Shield. It’s definitely helped save me a little bit of money, and I'm sure it's gonna help save me more money in the long run.