American Home Shield Reviews

They were really good. They sent a company that works in the area and gave me their information so I could get ahold of them when I was trying to figure out how to work my work schedule. The air conditioner technicians were awesome. They had the equipment and everything they needed. I just paid the $100 and somebody fixed my AC. With the price of everything being as high as it is, I'm definitely paying more than 100 otherwise. The warranty is definitely worth it.

I had an air conditioning that went out and a dishwasher repair, and the techs were very pleasant people. I had a problem with one of the air conditioner guys, but they came back out and resolved it. Overall, I like having American Home Shield. The service is good, and they're expedient in getting the job done. My only problem is, is that it's hard to understand the people I talk to. They speak too fast.

Want it to be known, I have had a contract with AHS for 5.5 years and have used them several times without issue until this incident. On May 1st, 2022, I submitted a service request for my covered refrigerator. A technician was dispatched, replaced the suspected part and closed the original request. The repair did not resolve the problem and the technician was dispatched again on May 12th, 2022. The technician ordered the only remaining part able to be replaced on the unit to attempt to repair. The authorization for the part was delayed for two weeks and when finally received, the part was installed only to find it did not resolve the issue. The technician found the unit NON-REPAIRABLE due to main wiring harness. The technician submitted the diagnosis that day to AHS and notified me I should be receiving contact to schedule replacement.

Been trying to avoid blasting American Home Shield, but here we go .... Since March I have been trying to get my AC fixed. You sent out a contractor named J&J Mechanical Inc. I had to argue with the technician to even get him to actually check the unit. How can you determine it was a fuse from standing outside my front door arguing with me?? This contractor said a 20 year old wire that runs from the ground all the way to the eaves was eaten by vermin, literally from the top to the bottom. Determined vermin right there!! Can you explain how they bleached the brown to white, cracked it, etc. on the part of the wire they didn't "eat"?? Anyway, they denied the claim citing pest damage. They also left a wire against my house that they said was "arching and throwing sparks" live. (SIDE NOTE: I had my technician come out and check out the unit so I was informed when they started trying to talk to me about the issues.)

We ordered two services. One for our AC to be taken care of. American Home Shield sent it to a contractor, and nobody there. But $75 was taken out of my account for that service. I've called their number several times. Nobody has responded. Left messages. I've sent an email. And I told the email going to AHS about the AC not being taken care of. Another this is, everything for them is done via the internet. You can barely get a live person, and that’s a bad situation. They were supposed to come out and make sure everything is fine. But if by tomorrow I’ve not had any resolution, I'll call my banking institution to tell them I need my $75 back. The other service on the same day was for the plumbing. That was taken care of and very well. They were timely and thorough. And for that, I'm thankful. I’ll give the person A++. I was pleased with the plumbing, but not with the AC. Half of my job has not been taken care of but my money, 100%, was taken out.

We've only had to call one time to have our air conditioner looked at and it took a little while to get the person out but it wasn't on American Home Shield. The contractor was scheduled to come out and it was raining really bad and they couldn't do the kind of work they needed to do in the rain. So, they were gonna reschedule it. But their scheduler had a medical emergency. But when the techs came, the service was great so we were very pleased with that. The technician from the HVAC company we used told us that we were low on coolant so we thought there was a leak and when we had the contractor from AHS come out, they checked it and said that we’re not low and there was nothing for them to do. And we appreciated that a lot.

American Home Shield is a good company. They do the job once it’s been requested. However, I didn't know that once they fixed the air conditioner, they only fixed the machinery. I thought they were gonna do a full service.

We had a stopped toilet and the service people that came were adequate. When you talk to technicians, they freely tell you, “There is no way that American Home Shield is going to cover anything more than just us getting this working again.” If something needs to be replaced, you can forget it. I have two properties with American Home Shield. There was an instance where the air conditioner broke. A guy came out and states that the wires have been in the sun. We live in Phoenix and the wiring goes everywhere. The guy said the wires touched and they shorted out. He added that American Home Shield won't pay for them to change those wires, but he would do it for $170. That took him less than a minute.

For our AC claim, the techs had to come out three times. First, the fan wasn’t working. They came out the first time and they got out the panel and the techs said it was some bug that was blocking the connection. He took that off and cleaned it, and then the fan started working. But the air coming out wasn’t getting really cold, so we called him back again. He checked something. We thought that it was fixed. It was cold for a day or two, then it went right back to where it was. A third guy came back again, and he concluded that it needed Freon. They put the Freon in. They were courteous. When I submit a claim with AHS, I call by phone. It's usually pleasant but sometimes, you may get a person that's hard to understand, but they work through it.

I called because I had trouble with my well. American Home Shield would send somebody out but they couldn't find anybody. So they told me, “If you can find somebody, get them.” I went and got a provider. They came to the house, they did the work. I sent AHS the bill. They told me that they had to approve it. But they didn't tell me that they had to approve it for them to do the work. It was during that COVID. I wasn't even working. But I needed the water. So, I couldn't be there waiting for AHS to approve it. I had to get the work done and I paid. And I wanted my reimbursement. But that was the only problem with American Home Shield.

My stove's igniter went out. That was an experience I didn't enjoy too much. The tech came over and looked at the stove and said he had to check if he had the part in his car. He didn't have it and said that he'd come back the next day. He didn't come until three days after that. He said his business is backed up and I'm like, “Well, can you give the part to somebody else so somebody else can bring it by and fix it? Why does it have to be you?” He said he was the only one on the route and he apologized for not being able to make it the next day.

The repair people had to replace the motor of my washing machine and the service was good. However, I'm not sure American Home Shield is worth what I’ve paid for it because I've paid more in premiums than I would have if I just had somebody repair the washer. We got this home warranty because we know our water heater’s on its last leg, but it’s still working. Also, if they come and replace it, they're gonna give us the cheapest thing money can buy instead of a decent one. So we'll end up having to pay extra to get a decent one, and I'm not happy about that either.

American Home Shield’s service is okay, but they're slow as hell. The last couple of times I've had to use them, they did pretty good. I had a refrigerator that went bad. The seal on the side went bad, and the guy came out and looked at it and he said they couldn't find another one. So, they had to get me a new refrigerator. It went on for about eight months before I finally got another refrigerator. I had to throw food away because it was going bad and that was what I kept telling them. They said, “Well, we can't help you. We can't find a replacement.” I found replacements, but they expected me to go get them and bring them in. I said, “No, that's not what my warranty says. You're supposed to replace.” So, that was a really bad one.

American Home Shield sent A-US Air and they took care of my issue, but there was something else that was causing the problem. They had to change the thermostat.

American Home Shield’s service has been fine so far. We had to use it once for our garage door, and the technician was good. He was very nice, seemed to know what he was doing and took care of everything.

So far, I'm liking American Home Shield. I put in my claim, and somebody responds and gets somebody out right away. It's a lot easier. The issue was something with the toilet. It was running, but it wouldn't flush. The contractor was right on it. They wanted to come right away. But I work, so I only had a certain day I could be here. And they were very accommodating. They were super nice.

The ice maker was malfunctioning in our refrigerator. So, we called American Home Shield about it. The repairmen came and they did fine. They were able to tell me that that particular model of Samsung had a warranty repair replacement for the ice maker. They got that done and came back in a couple of weeks and put it in. So far, so good. Everything went well and I didn't have to spend my time kind of following up and finding out where they were and why didn't they call me back.

The guy from Realty Rekey walked us through all the different options we have and he saved us from some trouble with the HOA. He told us to check with them before installing the keypad because he noticed the other houses didn't have it. He was on time and was waiting for us patiently. Overall, it was a great service and potentially saved us from a fine. So, I'm very happy. I called American Home Shield on the phone to do the rekeying claim, and it was very simple. They answered right away and the service was scheduled within a few minutes. So far, we're very satisfied with AHS. The one-year warranty is very convenient. We don't have to do anything else besides the rekeying, but we feel protected in the case we do.

The AC was not cooling and the tech came and fixed it. But it’s still not cooling. He recharged it but I'm very sure he did not charge it enough. It’s not that great a job. Yesterday, I got home at about 6:30 and when I looked at the temperature, it was 80 degrees inside. After 9 o'clock, it came back to normal. I have it at 74. The guy who came was nice though. I had a problem before with the heater and AHS never fixed it. They told me to order the part and I did, and I called the plumber. AHS told me it would take a week to fix the heater in wintertime. It’s under the warranty that I have and when I called them, they were gonna send me the maintenance. But I had to get somebody to install the part for me.

When my air conditioner wasn't working, I had to wait three days in the heat before the contractor American Home Shield was calling out was able to come out. The contractor came out and checked it. I paid the service fee which was $75 to American Home Shield but I still had to pay for the leak stuff that went in and the stuff they had to put in the air conditioner to fix it. I wasn't very happy. I don't think American Home Shield saved me anything. I had one other claim and they didn't pay that either. I had asked them I had a problem with the lighting in my walk-in closet. They said that they would pay for it. I again paid them the $75 but the same thing happened when the guy came out. There was a part that American Home Shield wasn't going to pay for so I had to pay the repairman, too.

The garage door wasn't opening. American Home Shield sent Flash and they did an excellent job. I've had great experiences with American Shield, but I've also had some bad experiences. They should have more accountability to the contractors. Once they assigned you a contractor, you're pretty much done with it, other than if you have a problem, then they’ll try to seek out the problem. If the contractors themselves aren't that good, American Shield really doesn't know that.

We have to call in the claims to American Home Shield and the reps are okay. It's just getting someone out because Accident isn’t in any of their usual people that go out to these kinds of things. And you have to wait and wait. The warranty helps but probably at the end of the year, I come out about the same from the monthly rental plus the 100 that you have to pay every time the tech comes.

Using American Home Shield's website is a lot easier than trying to get somebody on the phone. I had them answer in hours. The tech called us and troubleshooted the issue over the phone. He did it quickly. And when he got here, he knew what it was and he brought everything he needed with him. Big Bend is excellent.

I liked American Home Shield's service until a week ago. One of our AC units had a coil issue and the company they sent out to repair it came back and said, "Oh, yeah, we can do it. This is what's broken, but we need to do 1,000 extra dollars worth of work," which I know is not accurate. So, I questioned it and they said, "Well, we're willing to pay you." I said, "Okay, fine," and they offered us $600 to replace the coil. I've talked to three other air conditioning repair places and they were all over 2,000. So, what AHS offered us to try to repair something was not accurate. And it shouldn't theoretically cost us anything more to charge us an extra $1,000.

Most of the people from American Home Shield are good and professional. We had one bad experience a few years ago. It was one of those situations where you have callbacks for service on the same item, and the people that were sent kept acting like they had fixed the problem. It would work for a little while, and then it'd break down again. Instead of ordering a new water line for the ice maker, they just spliced one and it came off and it blew a hole in our drywall behind the refrigerator. So, I wasn't really happy with that company. I had a claim with AHS recently for the pool and the techs were good. AHS is a very good deal to have because service calls are going up higher and higher. We pay the $125 service fee to lower the premiums and sometimes you wonder, "Well, did I really get my money's worth on the $125 this time? Because it seemed like a simple fix." Still, overall, it's worthwhile.

The claims process was very easy and fast. When my AC was broken, somebody was in my house and they fixed it. Everything was good. All in all, a good benefit of having American Home Shield is I didn't have to pay the whole thing. The payment was low.

American Home Shield is the best company to work with. They'll treat you right. We've had them over 10 years now, and they've always been a company that's very reliable. They always come through when we need them. The chain on our garage door broke. We contacted them and they put us in contact with a provider that came out to fix it. They were very professional and courteous, and everything worked the way it's supposed to. We were pretty pleased with the overall service. It took them a while to get it done though. We had to go a weekend without a car, and that's the only downfall. Everything else, we were completely satisfied with.

Sigmond Plumbing came out. They were professional. The tech came, told me the issue and resolved it. He was a good guy, good communication. I did a two request at that time, one for my sink in my kitchen. Also, the faucet itself leaked a bit of water. The other one was for a toilet where it wasn't filling properly, so Sigmond had to come in and change something in it.

My central air needed tuning. I called American Home Shield and spoke with their rep. That was good. After a couple of days, someone came and the timeline of the fix met my expectations. Everything went well.

The electrical claim that we had with AHS got fixed right away. They'd expedited real fast. But then the air conditioning, I filed the claim on May 4th, and it didn't get put in for 45 days. The contractor they were using didn't order the right parts. American Home Shield has been more than bending over backward to help me out, but it's the subcontractor that they used for the air conditioning that dropped the ball. I live in Washington State and they hired a company out of Oregon to come. I also didn't understand that.

American Home Shield's available service has worked, but I don't like having the runaround. There's no real person to call for help. You always get a different person or different area. It works out though. They sent OC Electronics recently and they had a refrigerator replaced. They were good.

American Home Shield replaced my stackable washer and dryer. At first, they tried to get the parts for the one that they replaced. But they couldn't find the parts. So, they gave me an option to choose this one that they had at Lowe's, or I could just take the money, and if I wanted to upgrade, do it myself. The replacement was three days after that. AHS did a great job. I had a claim before that with my AC. It took a little prodding to get that done, but they had no choice. It finally got done.

The person I spoke with was very helpful, asked me a lot of questions, and led me through what I needed to do for the second process. That was the second time I've had to call American Home Shield, and I was really happy. My washing machine was leaking, and the gentleman who came out was wonderful. When I have people out, working on items in my house, I like to be there and ask a lot of questions, and the gentleman that was working on my washing machine was very nice. He didn't act like I was intruding and answered all my questions. He was very polite and professional, and I was happy with him.

The service is up and down. Sometimes it's good, and sometimes not so good. Our last experience was very good with Myers Comfort. Our air conditioning system was not cooling well enough, and summer was coming, so we needed something going. The guy fixed it, and it's doing just fine. Myers Comfort did a great job. When something breaks down and you have a home warranty, you know that you can get it repaired. It's not always as timely as I'd like it, although this recent one was fairly timely.

I like that if I call, American Home Shield will send someone out at least a day or two after I call. Some of the people they sent out were very good people. I just had some problems with my heating and air conditioning unit. They sent someone out and he fixed the problem. The only problem I had was I had to replace my refrigerator, which was fine, but I had to go buy the refrigerator myself and send American Home Shield a document stating that I had purchased it. It took a while for me to get my money and I had to keep calling. When I called, they said they needed a specific document. I sent it then they said I sent the wrong document but it was the only document I had. It was very frustrating. I got the refrigerator in February, and I got the money on the 1st of April. But other than the refrigerator part, they're good.

AHS doesn't cover anything. I pay 80 bucks a month for this, and I'm still sitting here at home with no AC. I made the claim. The guy came out. He flipped the breaker back on. It didn't work when I tried it but it worked when he did. Then he left. He said, “You might wanna get an electrician out here.” I got an electrician out. I paid that guy, then I paid the electrician. The electrician came out and said, “You've got a 40-amp breaker on a 30-amp wire. I could change that, but it probably won't do anything.” Because he said that, I couldn't get the AC fixed until he did that. I paid out of pocket to have him do that in addition to the money that I paid. Once he did that, I said, “He did that. Can I get the AC guys back out?” That took a couple of weeks.

When my AC unit wasn’t coming on, the tech did an excellent job by changing the thermostat, putting it together, and making it work. He was perfect.

I liked that it was very easy to set everything up. We had a sink that wasn’t draining. Once the contractor arrived, everything was fantastic. They unclogged the sink, it worked, and cleaned it up. The tech knew what he was doing. He came in with the right tools, was respectable and very nice. Took care of everything. Gave us a few tips on how to prevent that from happening in the future, and left. Everyone did a fantastic job.

I used AHS one time when my hot water heater went out a couple of weeks ago. When I first called AHS, I got an automated person. In order for me to file a claim, they wanted the money right away. They didn't listen to what the problem was, they didn't ask me anything. It just went to automatic payment. When I finally got ahold of a person, they said, “We don't have emergency service.” I said, “Then what am I paying American Home Shield for?” The techs assessed the problem and said, “Ma'am, this is the problem. We're going to return your claim back over to American Home Shield and let the regular process begin.” I had to wait three days before they came out to fix it.

The AC wasn't coming on cold. I reached out to American Home Shield online. The technicians came out a day or so later. The unit needs to be serviced again. It’s going to be on the same ticket. They noticed that there was a tree growing somewhere close by, and I needed to get somebody else to come out and do it. The AHS customer service is great and I appreciate the response time.

I called American Home Shield and they sent repair people out to try and fix the dryer that wasn't heating properly. They looked over it and realized it was an older one. They ordered parts and after the parts arrived, they came back and tried to fix it, but it still wasn't working properly. They were going to order a part, but that part is no longer available. American Home Shield is going to replace the dryer. The repair people who came out were courteous. They seemed extremely knowledgeable and were good about giving me advice on how long it was gonna take and what the process were. I want to give a good recommendation for them but I'm still without a dryer.

I called AHS on a Thursday for my air conditioner to be looked at and they said that they would send the technician out on a Tuesday because there were a lot of backlogs. The technician was supposed to contact me the night before to let me know that they were coming and to confirm. They were supposed to call me an hour before they were supposed to arrive, too. That particular day that he was supposed to come, I was out there in my backyard doing some weeds and had my phone in my blouse pocket to where it was close so I wouldn't miss the call. But the call never came. It was 2:00 in the afternoon. I called the office and asked them, "Where's the technician? He was supposed to come." Supposedly, he told the office that he had come and knocked on the door and that nobody answered and he left. He didn't bother calling me on the phone to let me know he was here. He just split.

I had an issue with my cooktop and microwave. I spoke with a rep at American Home Shield and he was very good. Then, a tech from aTown came up quickly and fixed the problem on the same day he came out. I had a part already and he just fixed it.

Our air conditioner wasn't working so American Home Shield sent the contractor out. The techs were friendly and there were no problems. They fixed the problem and the air conditioner is working fine. The wife is happy so I'm happy. The air conditioner was upstairs, so the kids can be in their bedrooms, nice and cool and safe.

The handle of the upstairs shower broke. I tried reaching out to American Home Shield one time on the internet and it didn't work out well. So I decided that when I needed to contact AHS, I just need to pick up the phone. Sometimes, they don't understand what I'm saying. But that doesn't slow down the process of getting something done. They sent out the gentleman from Lantern Construction. He fixed that, but it broke again. He has been out to my house five times trying to fix this. He did some of it on warranty work, because he did the work so I didn't have to go back through American Home Shield. And the last time I called, it worked well for a while. But it broke again. So, I went back through American Home Shield because it wasn't fair to keep calling him back out to work on warranty work when ultimately, we needed it replaced. Just the little fixes weren't fixing it. He has been fantastic.

American Home Shield sent Preferred about a light fixture in the closet and one outside. They resolved the issue. I still may be having some issues with the light fixture in the closet. I'm not sure yet what's going on with that but overall, they did what I needed to have done. Everything's good. I'm continuing with AHS out of convenience. It seems to be cheaper to go through them versus having to have called a contract. Even though you pay for it every month, but it still seems to be a lot cheaper than having to just call someone randomly at a time when you need something done.

The refrigerator that the vendor fixed is still screwed up. It was icing up and they ordered the part for it. The part came in and they came out and fixed it. It’s still icing up but I hasn’t called back. I'm aggravated with it. The vendor for the air conditioner had to come back three times to fix it. When Island Breeze came out for the AC, they claimed that it was just a fuse that blew so the guy replaced the fuse. Two days later, it quit again. I called another guy out and he claimed it was gonna be three weeks before he could even come out here. That was not gonna work. They’ve been out here twice and did not fix the thing.

I don't like when I have to call in and the reps don't understand me. They argue with me. I had an electrical problem, and electrician had to come back. They told me it wasn't the same thing. The electrician was good, and he got it straightened out. But he had trouble on the phone too. The lady on the phone was terrible. It was a big mess. Other than that, AHS has been good.

I had an issue on my AC and the tech was good and nice. Each time I've had a claim, American Home Shield has taken care of it. I'm pleased with everything so far and I've already got my mother signed up on it as well as my son.

I had a pipe that bust in my ceiling. Beforehand, my damages would be so bad, I would have to use my home insurance to have it redone. But this time it was small. I called American Home Shield and they said they could send a plumber out. It took a few days to get someone out here. The first day they want to come, I was having an outpatient surgery so they couldn't come. By the time they got to me, it was bad. I had buckets catching the water. Tommy that works for Dave's Plumbing came in and did a beautiful job and he let me know he had done some other townhouses where I live. But he said, "There's nothing I can do about your ceiling. You have to get a carpenter or somebody that does those kinds of repairs." He said, "Why don't you reach back to AHS?"

American Home Shield is awesome and I love it. Our air conditioner messed up and we were able to get it fixed and paid for on the same day. It would have cost me almost $800 if I didn't have the home warranty. Everything was great. The technicians were really nice. Customer service was really sweet but I couldn't understand him sometimes because of the really thick accent. I'm very pleased on the whole.

The website of AHS is good and easy. The contractors were also prompt and professional. The techs that came out recently replaced the broken part in the motor of the AC and everything is working properly now. AHS is a great investment so far.

I have been using AHS for years without major service request. Last month I had home water stoppage. I made a request, what happened were: They took a few hours and they couldn't find a local contractor and they didn't inform me. Then I called ask for expedite, they said they made it. There was no update for 4 hours, I called again, I was told they didn't make expedite. They would make it now which needs another 4 hours. Another 4 hours later I called in, they told again they didn't make it expedite, they would make it now, which needs another 4 hours.

I purchased a home built in the 1970s, and I expected some issues with the older home. The appliances are on the high end and had been replaced in the last several years, so I knew at least one or two would need to be replaced. I selected American Home Shield from the options that the seller provided for Home Warranties and I regret that choice. AHS covered almost nothing that went wrong with my house and the appliances. I had an "outside" faucet that was leaking. Since the faucet was connected to the house but was facing outside, it wasn't covered, but this isn't stated in the contract. I had a leak discovered under my house by a contractor that he said would not be covered by AHS, so I paid for this repair out of pocket as well that was over $6,000. I believed him because the previous small faucet repair wasn't covered.

The company they sent out did say I needed a new unit, but AHS said that it needed replacing but it wasn't due to wear and tear, due to salt because I was beachfront so they would not cover. I am not beachfront and my system is 21 years old. I've replaced 6 year old systems before. I requested the 2nd opinion, they couldn't decide so scheduled a 2nd review by that company. I had to sit here all, day an on call appt, didn't show and when I called they said AHS cancelled it. So, I continue calling them and I get put on hold. Just now, I was on hold so long I went back in to the loop of 1st call. I can't find a way to get to anyone, no emails etc.

The air conditioner is not cool enough. It works for a couple of minutes and then stops, and then it’s not working anymore. The unit in the basement works really good. But I was having a lot of problems with the unit upstairs that is for the bedroom and the attic. So the contractor came three times already. They were nice and really friendly. They were doing what they were supposed to do. They knew what they were doing. The last time that they came, they added a piece that was missing. But right now, the AC is still not working.

Our refrigerator wasn't cooling properly. The temperature went down in the refrigerator and the freezer then it would go up then down again. It was very erratic. I called American Home Shield and told them I needed somebody out here to look at the refrigerator. I was given the name and the telephone number of the service company. Their tech called within a couple of hours and set up the service for the following day, which was a Sunday. He came in and did his thing. He told me what he was doing every step of the way. Everything is operating wonderfully now. This repair has helped me 100%. I would have lost everything in the refrigerator and the freezer.

I like AHS. It's easy to book appointments. However, a couple of times I've used it, stuff wasn't covered. I tried to use it for sprinklers and they were like, "It's outside your house. That's not covered." For my AC claim, they couldn't fix it, so I had to hire somebody to rewire it. But for small minor things, it's beneficial. I plan on keeping it.

I've had AHS in two homes and I've never had a problem with them in my other house. They took care of everything that I needed. When I moved from that house to this house, I immediately put AHS on to keep me protected. Even if I have to pay that one initial fee, it's worth it. They send over reputable people and they're very considerate.

I can just submit a claim online. American Home Shield assigns somebody and I'd get an email showing who they assign to me and what their phone number is, and showing with no more than a couple of days. It depends on what day it is or what product. If it's the air conditioner now, it's gonna be a tough space where somebody gets out there. My recent claim was a leaky handle valve by the washing machine. The guy was here 15 minutes and out the door. Also, AHS put in a new air conditioner and furnace. One year, it was the furnace that went out, then the air conditioner. AHS has replaced both of those within the last five years.

AHS is a value above and beyond any warranties that you get from other appliances. Also, they keep everything under one umbrella. They also have provided a good service when I have needed them. But, there are limited service providers here in my area.

We moved into a home that has AC units which are almost 30 years old and I've had to call AHS several times. At some point, I had a little bit of frustration because the units are so old that you can't even get parts for them. AHS wound up having to get a whole new compressor. But they don't know what the limitations are when it's time to replace it or they seem to just decide when they want to if they ever have to replace them. Plus, I'm having to pay for the old Freon that they have to use because they don’t even make the Freon part anymore. So, they have to use a different Freon.

My oven was no longer heating, but it worked properly otherwise. As soon as I logged in to American Home Shield's website, I was able to get the claim done. Then they sent me an email with the name of the company and the date and time that they would be showing up. The service tech was very polite and friendly. He was professionally dressed and took good care of us. It was a big relief to get that oven fixed, so it was very nice.

They've contacted me about four days ago about my dryer. They couldn't find parts for it. So they're replacing the whole dryer. I should be getting something from them that way. They're coming from Whirlpool. So as far as products, this would be the first time I've had anything like that. One time, they had to replace the air conditioner for us because the one that they put in didn't work appropriately, so they put a second one in and it's still cooling right now. Right now, I am satisfied with them.

My AC unit quit blowing cold air, and it was blowing warm air. I contacted American Home Shield and they sent out Crispy Air. The tech told me that it was the capacitor that went out and freon. This is the fourth consecutive summer that I've had an issue with the capacitors and the freon. The tech told me it's an old unit, and this is going to keep happening. It's repairable because you put in a new capacitor and new freon. But I just spent over $400 last year on freon for a leak that I had to have people come out twice for because the first guy didn't catch the leak.

My AC wasn't kicking on. I called American Home Shield. They set a schedule up, the contractor came out and figured it wasn’t a simple flush or a tune-up and ended up escalating that. I got another call, set it up, and another agent came out. I had this agent who was this cool kid, and he shut it down to a circuit board. And another guy came out and fixed it. But it was all fast. AHS made it easy. Instead of me having to figure out how to go through it, they knew who they were taking for each of the whatever problem.

We were smelling gas in our laundry room and it turned out that the hot water heater had a leak in it. I submitted a claim online with AHS and their website was to the point and easy to navigate through. The tech, Howard, said there was a problem with the knobs and it was an old unit, so gas was leaking out more than it should have been. He was great and now, gas is not leaking anymore. He also educated us. At the time, we were scared and thinking about going to a hotel but he said unless we were seeing waves, then our house wouldn't blow up.

I spoke to somebody when I submitted the claim to American Home Shield on the phone. They sent me a couple of emails and a text message, and then they verbally told me who the contractor was. All American came out and serviced my hot water heater. Apparently, they had to replace a starter. I was very satisfied except that I had to wait four days because it was on a holiday weekend. So, I didn't have hot water for four days. All American had been here before. The same guy had been on previous calls. So, it was good. He did what he needed to do. He had a trainee with him, and he helped coach him through some things.

Arrowhead came out and looked at my microwave that went out. The guy said parts weren’t available and American Home Shield has given me three options, which I have not chosen the option yet. So, the ball’s in my court. I've had four vendors out and I've had problem with one but the others have been fine. AHS seem to be responsive and I'm gonna continue using them.

When we had a pipe burst in our home, American Home Shield sent someone right away. They fixed the pipe and poured the concrete back for us. They did a very good job. We were having an issue getting a technician assigned to us for our furnace, but they have been in contact with me and have been the best customer service. I spoke to a woman this morning and she said, “I will get someone assigned to you. I'll call you back in two to three hours.” She called me back in half an hour with the technician’s number.

My AC not working and I did a claim through the American Home Shield website. Within 24 hours, they assigned me a contractor. The tech that came seemed very knowledgeable. I live in Sacramento and it's 100-degree weather, so having a AC working is pretty good. I referred a couple of people to American Home Shield and told them that they have to make sure that they have them as their homeowner warranty. I got mine when I bought the house and have been with them for almost 12 years. They did have a couple of times when they were switching management and I had some difficulties with them.

We noticed that there was some leak on the ceiling coming down from the kitchen to our first floor. We realized that the issue was both the dishwasher and the sink. The contractor sent two technicians. They were both very helpful and nice. They were very willing to explain everything else going on. We had a very positive experience.

Worst company ever. Worst company ever! Biggest rip off. They send out incompetent service people that are pissed because they apparently don’t pay them well. The service request will take weeks on weeks to complete. American Home Shield supplies the material, so the company has to wait for the materials to be shipped to them before any repair is done. Then the material is cheap and ends up breaking again. Don’t let them take your $. Also, if you try to cancel early they give you the runaround. You will spend like 90 min trying to cancel. Then to top it off they charge you $52 dollars to cancel early! Wow!

I had a claim for my ice maker, a leak in the sink, and my microwave that was sparking fire. AHS sent Economy Heat & Air out and they ordered some little brain box to go in the microwave, but it was a temporary fix. Economy were really nice but for the ice maker, they ordered 11 parts for it and they weren't able to fix it. Economy's guy who came out to check my refrigerator also said that it needed something on the inside of the ice maker, a Samsung, and that was really expensive. So they don't deal in that and they would not fix it.

American Home Shield is pretty good. I'll recommend them to anybody.

I continued my American Home Shield because even though it's getting a little pricey monthly, it saves me money overall. When making a claim, it only takes like a couple of minutes to get it through and a service person usually comes within a couple of days. I did a claim for my dishwasher and American Home Shield ended up replacing it. The guys had a little bit of trouble installing it because whoever put the original little thing in, had in a funky size. My husband ended up picking a bunch of the installation so that was good.

Excellence Air came out to my rental property for the AC. It wasn't working and Excellence Air came out twice. The only thing is they could come out on a weekend. The issue was reported on a Friday and they didn't come out till Monday. We are in Las Vegas and the tenants didn't have any cold air downstairs for a couple of days.

The AC unit didn't work so we needed to get it going again. The guy took a week to get out but he was a cool guy. He came in and did a thorough fact-finding check on everything. Last year, the thermostat had to be replaced. The heater works but the company that worked on it never got the AC hooked up right. This guy found out it was wired wrong and he fixed it. Everything is great now.

My refrigerator was acting up and I had the impression that American Home Shield would send somebody right over. But they don't. They call the serviceperson and they schedule you according to whatever they have. I couldn't get anybody out here for about a week. When the guy came out, he told me what went wrong with the refrigerator. Then he called American Home Shield and they had to order the parts themselves then send the parts to him. It was a total of 21 days. By this time, the food was dead in my refrigerator.

My AC had an issue and the tech was very professional. He fixed it right then and there. I've been with American Home Shield for probably three years now and when my appliance breaks down, I don't have to worry about it, which is a good thing. I'm very pleased with them.

My AC went out. First, I called American Home Shield and they sent out Max Cool to evaluate it and there was a leak in my cooling system, the Freon. They patched it up and it worked fine for about two days, and then it went out again. I filed another claim with American Home Shield and they sent Max Cool out again. This time, the unit inside my garage had a defective part and they had to order the part, which they got in a day, and then they came out and replaced it and everything's working fine so far.

Our hot water heater refused to light its gas. The pilot light was non-functional at all. I called AHS and the techs came out quite promptly. They inspected it and informed me that they would attempt to effect repairs. If repairs were not able to be made, chances are that I would be getting a replacement out of it. They were able to repair it and we have not had any issue with it since then. It was relatively easy to get them to come out. They did professional work.

American Home Shield had lied to me one time. I called first. The rep was very helpful to me. When I called back, I got somebody else. It was about the antifreeze. The copay is too much, plus what you have to pay every month. AHS told me they wouldn't put the antifreeze. We had to do that ourselves. But I found out something there. So, we were in this house for three weeks with no air conditioning. When I got back again while the guy was out here talking, he said, “You are covered. ’Cause you have the platinum. And when you got that platinum, you are covered. They're supposed to put it in.” He was so good. I love that guy. And he said, “Let me pull it up and show you.”

We like American Home Shield a lot. They've updated some of the things they're doing because I'm not having to wait as long to get someone out here. They asked me to take pictures of the appliance that I was having a problem with, and all that may be handled before they get here so I don't wait two or three weeks to get a part. Or sometimes, the people that they send wouldn't even contact me. I'd have to contact them and then they take forever to get out here. Then I'd call and say, “When is it coming in?” I was not satisfied with it. But the last time I called, I was satisfied. I liked the last contractor that was out here. They called to delay the service for a week because of some problem in their family. But at least they called and were in contact with me. We’ve used another company before and they were slow to respond and sometimes, they wouldn't even call me.

We tried to replace the unit, and we didn't do it as well as we could have. A tech came out and fixed that. Then there was a crack in the reservoir of one of the toilets so we had to replace the whole unit after that. Jerry was nice. However, contacting American Home Shield by phone is always frustrating. There's no way to speak to anyone who works directly with American Home Shield that's making some bigger decisions. You're getting sometimes different information from different people. They're telling you they'll call back but they never call back. There's no follow through.

The contractor came out and did a good job. The unit is working.

My compressor was going out. I called American Home Shield on the phone and spoke with a person. They gave me the information that I needed and set up an appointment for someone to come out. Rush did a good job.

I put in an order for an electrical issue. Someone came out on time to fix it. He waited five minutes for me because I had an earlier appointment. He did a good job and the unit is working now. It was a good experience.

American Home Shield has bad AC contractors. One came out to repair one of my ACs that wasn’t working and he said what he did, wrote it up and left. A few weeks later, my AC overflowed and cracks in my ceiling. The water went through my ceiling, through my floor and then to the garage. When I checked his work, he had not done what he said he did. So, I called American Home Shield and they sent another contractor. The guy documented the things the first guy did wrong. He did not drain the line, which was why it clogged up and overflowed, and he said he cleaned the drain line out but didn’t. I got a whole gallon full of muck out of the drain line when the next AC contractor came and cleaned it himself. The first guy also wired the float valve backwards. The float valve cuts it off when it starts to accumulate water and it never cut off because he wired it wrong, which was what caused it to overflow.

American Home Shield was the easiest to find, and I liked what they covered. Recently, one of my switches needed to be replaced and most of my garage electricity was out. I called American Home Shield because I wanted to make sure all the different outlets were on the call. Their computers went down that day, and I forgot to add one to the claim so I had to keep calling back in order to get through. But other than that, it was fine the first time. The electrician was awesome. I love them and would recommend them.

I will not continue my business with AHS. I live in Arizona and we are currently experiencing a heat wave. I woke up to my AC not cooling (of all days) and my home thermostat is currently at 96 degrees (and we are definitely feeling it), the current weather is 104 degrees. I immediately went online scheduled an appointment, called the contractors explained my family's needs, and was told that I would have to wait another 2 days for my AC to be serviced and they could not give me a time.

I sold my home in April 2022. I called to cancel AHS in March as I canceled everything else for the date that I would move out in April. AHS renewed a contract that was not authorized or signed by me and continued to bill me for service until June 2022. They had not serviced my home since July 2021. When I contacted them regarding the issue, they refused to correct it and said it would be turned over to collections. I let them know that I would be disputing any charges because the account was canceled. I spoke with 3 different people regarding this issue and today a rep called me posing as a supervisor just to say the same thing they said the day before. Beware before using this company.

This should be a 1 star review. I paid $85 to have them come look at a light. A fricken light that was not working. Not some overly complicated situation. Basically long story short, they came out to my unit. Looked at the light and said "Light does not work". 3 minutes later he was gone, said AHS would contact me. Didn't actually get a call, I got a request to leave a review about services rendered. I said "Why would I review you guys, nothing has been done." They proceeded to tell me they closed the work order because fixing the light is not covered. I said "What? Why did you all even come out then..." and they said, "Oh you should read the contract." What kind of scammer crap is this warranty company?

One claim was a dryer, which was scheduled to be taken care of on Thursday the 9th between 2:30 and 4:30. The tech was a great guy. The problem that I had was a ceiling fan. American Home Shield sent a person out a week and a half ago. He said he couldn't replace the fan because it was too high off the floor. They canceled the plan, then I called twice. So, I called yesterday and we stayed on the phone for almost half an hour. They tried to give me all kinds of excuses. They wanted to charge me for reopen a claim for which they messed up and I disagreed with it.

So last year in July of 2020 we made a claim about our a/c. Paid the 100.00 They came out and looked at unit said it needed a evap coil and 8 lbs of Freon. That being said it was 1,200 to fix. We currently didn’t have it due to a new baby and other financial responsibilities. So we just used the upstairs unit the rest of the summer. Fast forward to 2021. I called AHS and told them I had the money and would like to fix now. Keep in mind it has been turned off since the previous July. They proceeded to tell me I had to pay another 100.00 because it’s been over 1 month since they last came out. Nothing has changed. Just take my money and fix the issue. Right?! So paid another 100.00 and the contractor told me they didn’t need to come back out so they just ordered the parts. Finally we had ac again or so I thought.

My sump pump broke and I had about a foot of water sitting underneath my house. I called American Home Shield and then the contractor reached out to me extremely quick. It was way quicker than I expected. Then he did the repair within an hour.

American Home Shield said they were going to give me the new refrigerator, but they offered me a check instead. But at the time, I said I'd rather have the refrigerator. Other than that, everything's been awesome. I've recommended them to several of my friends and family because I had no idea this was such a good thing. When my garbage disposal quit working, the tech came out, looked at it, and he tried it but it didn't work. But he fixed it, and it's been working ever since. So it was very nice.

The service was great for they replaced my air conditioner recently. I was very happy with how fast they got that turned around. The AC people were here the very next day to check it out and my system got installed within a week. They were really fast in terms of responding to me any time I had a phone call for them or a question. The guy that replaced the air conditioner was very efficient. He had the whole thing up and fixed within three hours. But it was a whole different story when I had the refrigerator repaired.

The gentleman who came out was professional and knew exactly what he was doing. He came out right away, too. They scheduled right away as soon as I put in the claim. He needed some extra piece and said that he would order it immediately. Within two days, he had the parts and was right back. It took him less than half an hour to fix my icemaker.

Angel Appliances did a wonderful job. When they initially took a look at the unit, they found the gear case was broken. They ordered the parts and when the tech opened it up afterward, he found some other problem. The magnetic piece underneath it was also broken and he came back the very next day and installed everything. Everything worked perfectly. Having AHs is very convenient. It costs a little bit of money, but it gives me a lot of peace of mind.

American Home Shield's claim admission process is very simple. But whenever I call the customer service, what I don't like is the calls are routed overseas somewhere. Sounds like India. So, it is always an issue with them trying to understand what's going on. Just going back and forth, it’s a language barrier there. But the website is easy to navigate, and I like that better. Also, the contractor came within 48 hours, and were very professional. But I need to call them because the ac blows the air lightly.

I put my claim online with AHS. But the company canceled it. When I called AHS, they said, "You canceled it too." I said, "I didn't cancel." The rep said the company canceled. I said, "But why didn't anybody call me?" The rep said, "We can't let you do anything because you're a day away from your contract ending." I said, "But my contract ends on the 31st. That doesn't mean I can't get service because I put in a claim on 31st before the 1st hit." The rep said, "We're not going to help you." I said, "Let me talk to a manager." The rep said, "You're gonna have to wait two weeks to talk to a manager." But Beaches Air was great. The tech fixed my AC. He told us what was wrong. He was downright amazing and he was early and even came on a holiday.

The tech who came out for the air conditioning was efficient and nice. But it was a different problem and he couldn’t help with it. He said it was an electrical problem. The electrical guy came and he said it was just the age of the home and the entire home has to be rewired. There's another claim that is outstanding but the techs haven't come yet for the refrigerator.

The techs were very helpful. They came out right away and fixed the issue with my AC. They called me first, and then I returned their call because I missed them, and then they came in the next day and did everything.

The AC wasn’t cooling and the tech had the part in his truck. He was super professional. He put it how it was and didn’t sugarcoat anything. I love American Home Shield’s service. It’s wonderful. When you call, they answer right away and get things done within four hours even though they say 24. It’s an amazing experience.

American Home Shield's website is difficult to navigate. I'm trying to put in an order for something to be done and I have to search for it. Even when I type it in, it's not coming up. For instance, I have a washing machine that's a Costway and it's not coming up on American Home Shield, so I can't do a claim for it. Little things like that are a problem for me. It didn't take the contractor long to come out, but putting in the claim took the longest time. So I have been without a washing machine for a whole month because AHS doesn't have a way for me to tell them that that's what I need to be fixed. But the tech was on time. He did what he was supposed to do. He gave me information and resources and told me what I needed to buy to make sure that everything was working perfectly. I've had American Home Shield for a while and it's good to have. If something breaks down in the home, you will have at least someone to come out and look at it.

The AC unit wasn't working. I thought it was broken, but it was a filter and something else. I liked the repairman. It was an easy experience with AHS.

I had a plumbing issue at home. American Home Shield connected me with a plumber. The plumber knew what was going on prior to coming out just from me describing the issue. He took care of everything. I like the prompt response from American Home Shield. They're good with that and linking the consumer to reputable repair people. The benefit of a home warranty depends on how frequently your appliances break down, which is something you can’t anticipate. So far, my home warranty is okay. It's just with my monthly payment over the year, I could have probably done cheaper just with the job itself for this year.

It's a deductible fee every single time. And I like the response time every time I've made a call on this place. I also had American Home Shield at my previous house. I didn't have to wait more than a couple of days. The couple of recen times I needed to have a service call done went great. The first one was the before-summer-check-them-up, just to make sure everything was running fine. And all was good. That first guy was great. He likes cats. I have a blind kitty and he adored her. But his service was wonderful, too. The second one was the fan motor busted. The contractor came and replaced it. The guy was afraid to get up on the second story of my house. So, he had to call in another technician, which is fine. I'd rather have them feel safe than sorry. But those two guys did great.

I called American Home Shield and it took two days for someone to get here. The techs that came couldn't get on the roof because it was too high and no one had a big enough ladder. They came back another day and were finally able to get up there and fix the issue.

I'm dissatisfied right now with the air conditioner situation. I'm ill and I called and told them I need to have this air conditioner come out. Sometimes what happens is, maybe because they're so large, they're not very good at handling and seeing things through to fruition. Especially now that they're more automated, they rely a lot on the customer using their portal. You have to call in. When you get them, they're wonderful, but there's not customer care. There's not someone saying, "Hey, wait a minute. She put this claim in three weeks ago. She said it was an emergency. She's sick. Her air conditioner doesn't cool. She's an asthmatic." I put in, "I need someone out here yesterday." But no one came and I had to call twice. And then they were, "Oh, we're so sorry." So, they waived the fee.

Updated on 7/25/2022: I have a previous open request through Consumer Affairs. I was working with Robert ** at AHS and he closed the request without answering me. I have been waiting on an A/c service call for sometime. All techs that they have sent out have said it needs replaced but all Ahs will authorize is more freon, not fixing the issue. If Robert is unable to assist, I would like his supervisor to contact me. My phone # is on the contract as is my email address. He states he called me, but no missed calls or a voicemail. I need follow up. Not having a correctly working A/c for months is difficult with 100+ degree temps.

If something goes wrong, I can just call American Home Shield and pay a deductible instead of me reaching out to someone else. At least it’s someone that's licensed and trusted by them. I had the AC repaired and the technician was great. He was a little bit behind schedule, but it was raining really, really hard that day. Everything's working fine. It’s nice and cold. Overall, American Home Shield was reliable, fast and efficient. Usually, when I put in an order saying that something’s wrong, somebody comes out immediately the next day.

SWAT Plumbing came out for the hot water tank. The heat temperature would go really high and was out of control. All they had to do was replace a couple of these two small parts on the side of the hot water tank and they fixed it. Everything was perfect. They were great, very intelligent and on time. American Home Shield is fantastic, too. Everything seems to go smoothly with the vendors that they set up with. The companies respond really well and they keep their appointments.

We love American Home Shield. We tell our neighbor to get it all the time. It saved a lot of money. Recently, we needed our air conditioner fixed and a contractor fixed it. Right away, they knew what was going on. Last week, they fixed our old washing machine. That was quick too. I always like the repairman. He's been here before and he always shows what he’s doing.

The fan on the unit outside went out. The techs came out and replaced the fan. However, clipped-off pieces of the wire were left laying in my yard. I got a survey back from American Home Shield, "How was the service with the contractor?" I said, "It was sorry and this is why." The next time I call about air conditioning, I got the same contract. AHS is not worth the money. It'd be also nice if they had a customer service number where you can actually get someone on the phone that could speak intelligently about your claims. It's a miserable setup to get ahold of anyone at almost any business to get someone to discuss your issues.

I had a claim for my dryer and my dishwasher. The dryer was taken care of but I'm still waiting on the dishwasher to be addressed. I also have my roof that needs to be fixed, but I need to reach out to AHS to see if it was approved so somebody can come out. But the technicians are awesome and AHS is phenomenal. They're probably one of the best companies. Having them is helpful especially when you have an older home that you have to love and bring back to life. I even tell my friends that they need to get them.

It took a long time to get the AC fixed because they wanted me to put down several $100, to give them $700, which I did. Then, they came back out. I told them what was wrong, and they told me I need to pay them $700. Then another day later, somebody else came out, brought the parts and fixed it. They were supposed to put in some liquid sealant but the tech didn’t know how to spray it in there, so he couldn’t get it in.

I called in the claim and the automation came on first and asked a couple of questions and then transferred me to a representative. The rep was very pleasant and direct. She said that she had the information and that she would contact somebody, and that they would be back with me. Everything went smoothly. The gentleman showed up in a timely fashion and took care of the problem. He was very professional and pleasant. I was quite satisfied with the whole thing. We've had American Home Shield for years now, and they've been very good. Like with anything, we've had a couple of times where we've had to push a little bit, but not that much.

We had a breaker go out and it was super easy making a claim. Service was scheduled the same day that I submitted the request. A Placer county guy came out and plugged the unit back in and it started working again. the guy was really nice. I like my service with American Home Shield. They're quick, friendly, and they have a good price.

To submit a claim with AHS, it's easy. You could go online. However, when I called for the air conditioning recently, the guy was trying to sell me his package. He fixed the AC, and then he took the parts out and went to his car. He said he called another guy. When I saw that, I completely lost 100% trust in these people. He said, “I'm gonna call the specialist and he's gonna tell you what you need, what you don't.” I just needed my AC fixed. I ended up paying the service charge for them to come out too, 75 bucks. Also when I called for a plumber, the plumber said, “That's not in the contract. We don't do that. That's somebody else.” But they were nice. They didn't fix the pipe. They added some tape, and it tightened the pipe and it fixed it.

American Home Shield could have better coverage on other items. Other than that, when I had a bathroom fan that wasn't working, the contractor came out the next day.

It took a while to get my double oven taken care of, but when the repair man fixed it, he did it a lot sooner than he was expecting. That was good. It’s hard to get parts now too, so I don’t blame him.

I’ve had American Home Shield for four months when the microwave on my microwave/oven combination stopped working. I just ignored it because you had to buy the whole unit, top and bottom. I had previously replaced the heating element of the oven myself so I figured that nothing else was going to go wrong. I would just put up with not having a microwave for a while when, without the microwave, we could still survive. However, the controls are on the same electrical pad. So eventually, the controls went out and I couldn't do anything. At the same time, the washing machine started leaking. It wouldn't throw out the water.

My refrigerator stopped cooling and it stopped making ice. I called American Home Shield for a claim and that was fairly easy. The contractor was fantastic. They fixed the refrigerator but it went out again. They came back out and they found some big cracks in the back of the refrigerator. It's cracked all the way from one side to the other. It's a manufacturer defect. They've filled those cracks but said it was probably not gonna last. We're just waiting.

The garage doors weren't closing properly and the tech took care of everything. He was excellent and courteous. I like that I get my things fixed with American Home Shield. They’re good. People should go with them.

I found out that American Home Shield’s call center is in Columbia. I finally got ahold of one person. It has been good because now I get how to work it. I know that the call center in Columbia has a standard page to read to the customers. Because if they don’t have answers, you’re screwed. My refrigerator was broken since November of last year. And I went around and around with AHS. It was terrible, about the fan.

Any homeowner, especially a first-time one, should have an insurance company to help with fixing things around the house, especially if you purchase an older home. I started using American Home Shield back in 2005 when I purchased my first home. I went to another service about 10 years later and I wasn't satisfied so I went back to American Home Shield. I like them. Having a home warranty saves you the time of finding someone that you could trust to do the service for you. I did a claim recently for my air conditioning unit. The thermostat needed to be replaced. Techs replaced that with no problem. The claims process was fast and easy. My experience with the technicians have always been positive. They have the most professional people doing their service that I've seen.

It was 90 degrees in my house. The ac didn't work. I had to put it down to 50 to get it to cool. The contractor was out the next day and fixed it. The tec went downstairs, came up, told me what he did, and that it should be working now. He put some Freon and replaced the capacitor with a $10 part. Hopefully, it keeps working. The only complaint about is I pay a bunch every month and every time I fix anything, it’s a hundred extra dollars. One would think what I pay monthly would cover small stuff anyway. But I like keeping American Home Shield as insurance in case something major goes wrong.

We had an AC unit turning on and off repeatedly. I sent in the claim online and then I received the company's name and the phone number to reach them. The contractor did a really good job. Everything seems to be operating perfectly, so far. I've had a pretty satisfactory experience with Home Shield. I haven't had any issues with getting people to come out and take a look at the things in the house and fix anything that needs to be fixed. I recommend Home Shield to anybody who's looking to get things taken care of in their house at a pretty flat rate that covers pretty much almost anything that can happen to the house.

I like American Home Shield. The pricing of their service is great. They're very prompt, and they have good professionalism and quality. Likewise, the contractor was professional and quick with their service. AHS is a very good and valuable service to have when you are owner of a home. You’ll never know when you need to replace something.

We had the regular yearly inspection for the AC and we had a claim because it was leaking in the house and messing up my floors. The tech was nice and friendly. He took care of and did what needed to be done. The AC is getting cool like it’s supposed to. It’s working perfectly. American Home Shield is available when I need it and I get fast service. Everyone they've sent out has been very friendly and seems to be knowledgeable about what they're doing. So, we like that I can call them up and they would send somebody out, and we would get it taken care of. We appreciate them and they've been very friendly every time they've called, or if we've contacted them. They’re always ready to help and to get what we needed started.

I requested for someone to come check my plumbing. My toilet seemed to be leaking and in the same bathroom, the sink was leaking down in the cabinet part. AHS sent someone out, which was the guy from Rockwell. He fixed the pipes and the toilet and he also put a new faucet on. Everything is fine.

AHS is good as far as following up. The website is good, too. When you got a problem, you just put it in there and they'll get back to you with the vendor that would be coming out to see you. The handle of the oven busted. I put in the claim for a new handle and that was good. They let me know what was going on. The guy came out here and was very friendly, and he put it on and it was perfect. However, my air conditioner was making noise. They wouldn't repair the noise because it was working, and I didn't like that. There's nothing I can do about it with them.

We had an outlet that was not functioning. I did that one online with American Home Shield and the website was functioning so it was fine. They sent an email and sent a text about who was coming. The tech was completely competent and he knew what he was doing. It ended up just being a switch that need to be reset. He fixed the problem quickly. American Home Shield is fine. It just depends on your circumstances on whether you're really in need of it or not. If you have a brand new house, you don't necessarily need a home warranty because your stuff is all new.

I had a broken dishwasher, and the guy came and said they could order the part. Then he called me three weeks later and said he had the part, but he never showed up to install it. I found the number to call him but I never got him on the phone. When I called American Home Shield, they reached out to him and said they would get back to me. But I never heard back from American Home Shield. I've called about three times. Yesterday, I was given 48 hours to make something happen, and I'm gonna call back tomorrow.

They did the scheduling, and it worked for me. Then the contractor came. So it was fantastic. The AHS reps were very fantastic. I’ve had really good feedback from them. I love AHS. When I have a claim, I go on to the AHS website, check what I need, and then it automatically schedules me. They do the scheduling and I don’t have to worry but confirming an appointment.

My washer is not draining water. So the contractor came and tried to fix it once but it is still doing the same thing. So they ordered another part and we are waiting for that part to come. But the tech was good. He was very communicative. I like American Home Shield a lot. When my oven and my dishwasher weren't working, they fixed them very nicely and quick.

Our dishwasher was broken and we had one person come out and. The repair person didn't do anything and didn't even look at it. Just said it's wear and tear. Didn't even fix the little arm that was broken. I called American Home Shield, they said, "We're gonna get someone else out there," give us a second opinion. They sent someone, the arm was reordered and it was reinstalled. They followed up with me to make sure that I was happy with what happened and how they fixed it. And it went great. I love American Home Shield. I recommended them to my mom and to my sister. So, my family actually has policies with all of them.

We put a claim in for our AC that was leaking and a repairman came out and fixed it in five minutes. We've had 2 different issues and both times they've come out within 24 hours and fixed it relatively quickly.

Back in March, my AC went down. I went through AHS and they sent an AC company. My AC worked for three to four weeks until it went down again. It started making some weird noises. I called to see if AHS could send them again, but they couldn't. Their warranty is only one month for the company. I had to do my claim again a few weeks ago and Doctor Cool came. They've gone already a few times to my house, and every time they go, they always do an amazing job.

The technician that first came out diagnosed the air conditioner issue and they determined the compressor was bad. It had to be replaced. They had to order the compressor. At first, they told me it would take two weeks, but when I called in the next day, the compressor was in. So I got lucky. They kept me up to date on everything going on. Everything was great.

The faucet in my bathroom was clogged up and I couldn't work it. I couldn't make the shower work. I had tried to disconnect it but it was all stuck. When a tech came in, I didn't think he would be able to do it right away but he did. He changed it out and it’s perfect. This claim was handled wonderfully. American Home Shield is excellent and they do things right away. I had a problem with them the first time I tried to have that faucet taken care of because the plumbing company never showed up and would never call me back. I told American Home Shield this and they called them, too. Apparently, they never called back. That was back in February.

I have a continuous claim for my air conditioning unit. It never got fixed every time the service people came out. One service man put the fan in backwards. When the other guy came because it still wasn't working, he notified me that it was put backwards. The air conditioning unit never got fixed and they're trying to say it was due to the weather. The weather doesn't put the air conditioner fan backwards. I was told the unit had to be replaced but American Home Shield refused to replace it. They said it was due to damage. My experience with American Home Shield has been very poor and I'm not satisfied at all. If they do a project, they should finish it.

The AC wasn’t cooling and it was freezing from the outside. The gentleman from AAA All Brands Appliances called and asked what the problem was. He was very concerned because he said he could come right away but I wasn’t home. He said he was gonna call me back and redo his schedule so he could come when I was available. Sure enough, he said he could come such and such time, and he did. He had a lot of compassion about what was going on for me and whatever I asked him to do, he did it. So, I was thankful for that. All I needed was Freon and I was all done. He was good.

For my recent claim with AHS, my dishwasher was acting up and I contacted them and they sent out Sears. They were the best I’ve had, so far. They were in contact with me for a couple of days prior, called me first, and then texted me. I would recommend AHS. I've had them for 10 years now. I've only had one incident with AHS where I wasn't satisfied with the folks that they sent. But other than that, I'm satisfied. I wouldn't be with them as long as I had.

Our dishwasher and washing machine weren't working, and the technicians that did the job were nice and good. The washer was fixed, but for the dishwasher, I was told someone will be contacting me about receiving a new one ‘cause they don't make the parts anymore. Someone should have contacted me two weeks ago, but I'm still waiting for them to call me back. Everything was good, though, and I'm satisfied. Overall, having American Home Shield is good if something is broken. It's better than paying a whole price for something.

I was getting some leakage. It was a part of my roof that needed to be looked at, so we called, and they did a fantastic job. The contractor was very thorough and explained everything that they were going to do and why.

American Home Shield was a good deal with what they cover. So far, we've had good luck with it. I've had them on another house then I decided to get them on my new home. My wife then added her three properties. Even though you pay the monthly fee and the $75, sometimes it's paid off. It's been an advantage to some degree. A couple of the contractors lately screwed up. But the jobs are getting done. It just takes some time and frustration with a couple of them.

The service of AHS has been good. My only complaint was that we scheduled an air conditioner tune-up and evaluation. While the vendor was here doing that, they identified an additional problem with the system that wasn't covered under the tune-up. When I went to schedule the next ticket to take care of that, American Home Shield didn't have the same vendor contracted for that type of service. A completely new vendor has to come out and redo the evaluation and perform the service that way.