American Home Shield Reviews

They've contacted me about four days ago about my dryer. They couldn't find parts for it. So they're replacing the whole dryer. I should be getting something from them that way. They're coming from Whirlpool. So as far as products, this would be the first time I've had anything like that. One time, they had to replace the air conditioner for us because the one that they put in didn't work appropriately, so they put a second one in and it's still cooling right now. Right now, I am satisfied with them.

I spoke to somebody when I submitted the claim to American Home Shield on the phone. They sent me a couple of emails and a text message, and then they verbally told me who the contractor was. All American came out and serviced my hot water heater. Apparently, they had to replace a starter. I was very satisfied except that I had to wait four days because it was on a holiday weekend. So, I didn't have hot water for four days. All American had been here before. The same guy had been on previous calls. So, it was good. He did what he needed to do. He had a trainee with him, and he helped coach him through some things.

We moved into a home that has AC units which are almost 30 years old and I've had to call AHS several times. At some point, I had a little bit of frustration because the units are so old that you can't even get parts for them. AHS wound up having to get a whole new compressor. But they don't know what the limitations are when it's time to replace it or they seem to just decide when they want to if they ever have to replace them. Plus, I'm having to pay for the old Freon that they have to use because they don’t even make the Freon part anymore. So, they have to use a different Freon.

Arrowhead came out and looked at my microwave that went out. The guy said parts weren’t available and American Home Shield has given me three options, which I have not chosen the option yet. So, the ball’s in my court. I've had four vendors out and I've had problem with one but the others have been fine. AHS seem to be responsive and I'm gonna continue using them.

AHS is a value above and beyond any warranties that you get from other appliances. Also, they keep everything under one umbrella. They also have provided a good service when I have needed them. But, there are limited service providers here in my area.

We were smelling gas in our laundry room and it turned out that the hot water heater had a leak in it. I submitted a claim online with AHS and their website was to the point and easy to navigate through. The tech, Howard, said there was a problem with the knobs and it was an old unit, so gas was leaking out more than it should have been. He was great and now, gas is not leaking anymore. He also educated us. At the time, we were scared and thinking about going to a hotel but he said unless we were seeing waves, then our house wouldn't blow up.

When we had a pipe burst in our home, American Home Shield sent someone right away. They fixed the pipe and poured the concrete back for us. They did a very good job. We were having an issue getting a technician assigned to us for our furnace, but they have been in contact with me and have been the best customer service. I spoke to a woman this morning and she said, “I will get someone assigned to you. I'll call you back in two to three hours.” She called me back in half an hour with the technician’s number.

My oven was no longer heating, but it worked properly otherwise. As soon as I logged in to American Home Shield's website, I was able to get the claim done. Then they sent me an email with the name of the company and the date and time that they would be showing up. The service tech was very polite and friendly. He was professionally dressed and took good care of us. It was a big relief to get that oven fixed, so it was very nice.

My AC not working and I did a claim through the American Home Shield website. Within 24 hours, they assigned me a contractor. The tech that came seemed very knowledgeable. I live in Sacramento and it's 100-degree weather, so having a AC working is pretty good. I referred a couple of people to American Home Shield and told them that they have to make sure that they have them as their homeowner warranty. I got mine when I bought the house and have been with them for almost 12 years. They did have a couple of times when they were switching management and I had some difficulties with them.

I like AHS. It's easy to book appointments. However, a couple of times I've used it, stuff wasn't covered. I tried to use it for sprinklers and they were like, "It's outside your house. That's not covered." For my AC claim, they couldn't fix it, so I had to hire somebody to rewire it. But for small minor things, it's beneficial. I plan on keeping it.

My AC wasn't kicking on. I called American Home Shield. They set a schedule up, the contractor came out and figured it wasn’t a simple flush or a tune-up and ended up escalating that. I got another call, set it up, and another agent came out. I had this agent who was this cool kid, and he shut it down to a circuit board. And another guy came out and fixed it. But it was all fast. AHS made it easy. Instead of me having to figure out how to go through it, they knew who they were taking for each of the whatever problem.

We noticed that there was some leak on the ceiling coming down from the kitchen to our first floor. We realized that the issue was both the dishwasher and the sink. The contractor sent two technicians. They were both very helpful and nice. They were very willing to explain everything else going on. We had a very positive experience.

My AC unit quit blowing cold air, and it was blowing warm air. I contacted American Home Shield and they sent out Crispy Air. The tech told me that it was the capacitor that went out and freon. This is the fourth consecutive summer that I've had an issue with the capacitors and the freon. The tech told me it's an old unit, and this is going to keep happening. It's repairable because you put in a new capacitor and new freon. But I just spent over $400 last year on freon for a leak that I had to have people come out twice for because the first guy didn't catch the leak.

I can just submit a claim online. American Home Shield assigns somebody and I'd get an email showing who they assign to me and what their phone number is, and showing with no more than a couple of days. It depends on what day it is or what product. If it's the air conditioner now, it's gonna be a tough space where somebody gets out there. My recent claim was a leaky handle valve by the washing machine. The guy was here 15 minutes and out the door. Also, AHS put in a new air conditioner and furnace. One year, it was the furnace that went out, then the air conditioner. AHS has replaced both of those within the last five years.

Worst company ever. Worst company ever! Biggest rip off. They send out incompetent service people that are pissed because they apparently don’t pay them well. The service request will take weeks on weeks to complete. American Home Shield supplies the material, so the company has to wait for the materials to be shipped to them before any repair is done. Then the material is cheap and ends up breaking again. Don’t let them take your $. Also, if you try to cancel early they give you the runaround. You will spend like 90 min trying to cancel. Then to top it off they charge you $52 dollars to cancel early! Wow!

American Home Shield was the easiest to find, and I liked what they covered. Recently, one of my switches needed to be replaced and most of my garage electricity was out. I called American Home Shield because I wanted to make sure all the different outlets were on the call. Their computers went down that day, and I forgot to add one to the claim so I had to keep calling back in order to get through. But other than that, it was fine the first time. The electrician was awesome. I love them and would recommend them.

I continued my American Home Shield because even though it's getting a little pricey monthly, it saves me money overall. When making a claim, it only takes like a couple of minutes to get it through and a service person usually comes within a couple of days. I did a claim for my dishwasher and American Home Shield ended up replacing it. The guys had a little bit of trouble installing it because whoever put the original little thing in, had in a funky size. My husband ended up picking a bunch of the installation so that was good.

I had a claim for my ice maker, a leak in the sink, and my microwave that was sparking fire. AHS sent Economy Heat & Air out and they ordered some little brain box to go in the microwave, but it was a temporary fix. Economy were really nice but for the ice maker, they ordered 11 parts for it and they weren't able to fix it. Economy's guy who came out to check my refrigerator also said that it needed something on the inside of the ice maker, a Samsung, and that was really expensive. So they don't deal in that and they would not fix it.

My compressor was going out. I called American Home Shield on the phone and spoke with a person. They gave me the information that I needed and set up an appointment for someone to come out. Rush did a good job.

My AC had an issue and the tech was very professional. He fixed it right then and there. I've been with American Home Shield for probably three years now and when my appliance breaks down, I don't have to worry about it, which is a good thing. I'm very pleased with them.

My refrigerator was acting up and I had the impression that American Home Shield would send somebody right over. But they don't. They call the serviceperson and they schedule you according to whatever they have. I couldn't get anybody out here for about a week. When the guy came out, he told me what went wrong with the refrigerator. Then he called American Home Shield and they had to order the parts themselves then send the parts to him. It was a total of 21 days. By this time, the food was dead in my refrigerator.

The AC unit didn't work so we needed to get it going again. The guy took a week to get out but he was a cool guy. He came in and did a thorough fact-finding check on everything. Last year, the thermostat had to be replaced. The heater works but the company that worked on it never got the AC hooked up right. This guy found out it was wired wrong and he fixed it. Everything is great now.

American Home Shield had lied to me one time. I called first. The rep was very helpful to me. When I called back, I got somebody else. It was about the antifreeze. The copay is too much, plus what you have to pay every month. AHS told me they wouldn't put the antifreeze. We had to do that ourselves. But I found out something there. So, we were in this house for three weeks with no air conditioning. When I got back again while the guy was out here talking, he said, “You are covered. ’Cause you have the platinum. And when you got that platinum, you are covered. They're supposed to put it in.” He was so good. I love that guy. And he said, “Let me pull it up and show you.”

American Home Shield is pretty good. I'll recommend them to anybody.

Our hot water heater refused to light its gas. The pilot light was non-functional at all. I called AHS and the techs came out quite promptly. They inspected it and informed me that they would attempt to effect repairs. If repairs were not able to be made, chances are that I would be getting a replacement out of it. They were able to repair it and we have not had any issue with it since then. It was relatively easy to get them to come out. They did professional work.

We like American Home Shield a lot. They've updated some of the things they're doing because I'm not having to wait as long to get someone out here. They asked me to take pictures of the appliance that I was having a problem with, and all that may be handled before they get here so I don't wait two or three weeks to get a part. Or sometimes, the people that they send wouldn't even contact me. I'd have to contact them and then they take forever to get out here. Then I'd call and say, “When is it coming in?” I was not satisfied with it. But the last time I called, I was satisfied. I liked the last contractor that was out here. They called to delay the service for a week because of some problem in their family. But at least they called and were in contact with me. We’ve used another company before and they were slow to respond and sometimes, they wouldn't even call me.

Excellence Air came out to my rental property for the AC. It wasn't working and Excellence Air came out twice. The only thing is they could come out on a weekend. The issue was reported on a Friday and they didn't come out till Monday. We are in Las Vegas and the tenants didn't have any cold air downstairs for a couple of days.

We tried to replace the unit, and we didn't do it as well as we could have. A tech came out and fixed that. Then there was a crack in the reservoir of one of the toilets so we had to replace the whole unit after that. Jerry was nice. However, contacting American Home Shield by phone is always frustrating. There's no way to speak to anyone who works directly with American Home Shield that's making some bigger decisions. You're getting sometimes different information from different people. They're telling you they'll call back but they never call back. There's no follow through.

The contractor came out and did a good job. The unit is working.

I put in an order for an electrical issue. Someone came out on time to fix it. He waited five minutes for me because I had an earlier appointment. He did a good job and the unit is working now. It was a good experience.

American Home Shield has bad AC contractors. One came out to repair one of my ACs that wasn’t working and he said what he did, wrote it up and left. A few weeks later, my AC overflowed and cracks in my ceiling. The water went through my ceiling, through my floor and then to the garage. When I checked his work, he had not done what he said he did. So, I called American Home Shield and they sent another contractor. The guy documented the things the first guy did wrong. He did not drain the line, which was why it clogged up and overflowed, and he said he cleaned the drain line out but didn’t. I got a whole gallon full of muck out of the drain line when the next AC contractor came and cleaned it himself. The first guy also wired the float valve backwards. The float valve cuts it off when it starts to accumulate water and it never cut off because he wired it wrong, which was what caused it to overflow.

My AC went out. First, I called American Home Shield and they sent out Max Cool to evaluate it and there was a leak in my cooling system, the Freon. They patched it up and it worked fine for about two days, and then it went out again. I filed another claim with American Home Shield and they sent Max Cool out again. This time, the unit inside my garage had a defective part and they had to order the part, which they got in a day, and then they came out and replaced it and everything's working fine so far.

I will not continue my business with AHS. I live in Arizona and we are currently experiencing a heat wave. I woke up to my AC not cooling (of all days) and my home thermostat is currently at 96 degrees (and we are definitely feeling it), the current weather is 104 degrees. I immediately went online scheduled an appointment, called the contractors explained my family's needs, and was told that I would have to wait another 2 days for my AC to be serviced and they could not give me a time.

I sold my home in April 2022. I called to cancel AHS in March as I canceled everything else for the date that I would move out in April. AHS renewed a contract that was not authorized or signed by me and continued to bill me for service until June 2022. They had not serviced my home since July 2021. When I contacted them regarding the issue, they refused to correct it and said it would be turned over to collections. I let them know that I would be disputing any charges because the account was canceled. I spoke with 3 different people regarding this issue and today a rep called me posing as a supervisor just to say the same thing they said the day before. Beware before using this company.

This should be a 1 star review. I paid $85 to have them come look at a light. A fricken light that was not working. Not some overly complicated situation. Basically long story short, they came out to my unit. Looked at the light and said "Light does not work". 3 minutes later he was gone, said AHS would contact me. Didn't actually get a call, I got a request to leave a review about services rendered. I said "Why would I review you guys, nothing has been done." They proceeded to tell me they closed the work order because fixing the light is not covered. I said "What? Why did you all even come out then..." and they said, "Oh you should read the contract." What kind of scammer crap is this warranty company?

One claim was a dryer, which was scheduled to be taken care of on Thursday the 9th between 2:30 and 4:30. The tech was a great guy. The problem that I had was a ceiling fan. American Home Shield sent a person out a week and a half ago. He said he couldn't replace the fan because it was too high off the floor. They canceled the plan, then I called twice. So, I called yesterday and we stayed on the phone for almost half an hour. They tried to give me all kinds of excuses. They wanted to charge me for reopen a claim for which they messed up and I disagreed with it.

So last year in July of 2020 we made a claim about our a/c. Paid the 100.00 They came out and looked at unit said it needed a evap coil and 8 lbs of Freon. That being said it was 1,200 to fix. We currently didn’t have it due to a new baby and other financial responsibilities. So we just used the upstairs unit the rest of the summer. Fast forward to 2021. I called AHS and told them I had the money and would like to fix now. Keep in mind it has been turned off since the previous July. They proceeded to tell me I had to pay another 100.00 because it’s been over 1 month since they last came out. Nothing has changed. Just take my money and fix the issue. Right?! So paid another 100.00 and the contractor told me they didn’t need to come back out so they just ordered the parts. Finally we had ac again or so I thought.

The tech who came out for the air conditioning was efficient and nice. But it was a different problem and he couldn’t help with it. He said it was an electrical problem. The electrical guy came and he said it was just the age of the home and the entire home has to be rewired. There's another claim that is outstanding but the techs haven't come yet for the refrigerator.

The AC unit wasn't working. I thought it was broken, but it was a filter and something else. I liked the repairman. It was an easy experience with AHS.

I called American Home Shield and it took two days for someone to get here. The techs that came couldn't get on the roof because it was too high and no one had a big enough ladder. They came back another day and were finally able to get up there and fix the issue.

The service was great for they replaced my air conditioner recently. I was very happy with how fast they got that turned around. The AC people were here the very next day to check it out and my system got installed within a week. They were really fast in terms of responding to me any time I had a phone call for them or a question. The guy that replaced the air conditioner was very efficient. He had the whole thing up and fixed within three hours. But it was a whole different story when I had the refrigerator repaired.

American Home Shield said they were going to give me the new refrigerator, but they offered me a check instead. But at the time, I said I'd rather have the refrigerator. Other than that, everything's been awesome. I've recommended them to several of my friends and family because I had no idea this was such a good thing. When my garbage disposal quit working, the tech came out, looked at it, and he tried it but it didn't work. But he fixed it, and it's been working ever since. So it was very nice.

The gentleman who came out was professional and knew exactly what he was doing. He came out right away, too. They scheduled right away as soon as I put in the claim. He needed some extra piece and said that he would order it immediately. Within two days, he had the parts and was right back. It took him less than half an hour to fix my icemaker.

My sump pump broke and I had about a foot of water sitting underneath my house. I called American Home Shield and then the contractor reached out to me extremely quick. It was way quicker than I expected. Then he did the repair within an hour.

American Home Shield's claim admission process is very simple. But whenever I call the customer service, what I don't like is the calls are routed overseas somewhere. Sounds like India. So, it is always an issue with them trying to understand what's going on. Just going back and forth, it’s a language barrier there. But the website is easy to navigate, and I like that better. Also, the contractor came within 48 hours, and were very professional. But I need to call them because the ac blows the air lightly.

I'm dissatisfied right now with the air conditioner situation. I'm ill and I called and told them I need to have this air conditioner come out. Sometimes what happens is, maybe because they're so large, they're not very good at handling and seeing things through to fruition. Especially now that they're more automated, they rely a lot on the customer using their portal. You have to call in. When you get them, they're wonderful, but there's not customer care. There's not someone saying, "Hey, wait a minute. She put this claim in three weeks ago. She said it was an emergency. She's sick. Her air conditioner doesn't cool. She's an asthmatic." I put in, "I need someone out here yesterday." But no one came and I had to call twice. And then they were, "Oh, we're so sorry." So, they waived the fee.

Angel Appliances did a wonderful job. When they initially took a look at the unit, they found the gear case was broken. They ordered the parts and when the tech opened it up afterward, he found some other problem. The magnetic piece underneath it was also broken and he came back the very next day and installed everything. Everything worked perfectly. Having AHs is very convenient. It costs a little bit of money, but it gives me a lot of peace of mind.

I put my claim online with AHS. But the company canceled it. When I called AHS, they said, "You canceled it too." I said, "I didn't cancel." The rep said the company canceled. I said, "But why didn't anybody call me?" The rep said, "We can't let you do anything because you're a day away from your contract ending." I said, "But my contract ends on the 31st. That doesn't mean I can't get service because I put in a claim on 31st before the 1st hit." The rep said, "We're not going to help you." I said, "Let me talk to a manager." The rep said, "You're gonna have to wait two weeks to talk to a manager." But Beaches Air was great. The tech fixed my AC. He told us what was wrong. He was downright amazing and he was early and even came on a holiday.

The techs were very helpful. They came out right away and fixed the issue with my AC. They called me first, and then I returned their call because I missed them, and then they came in the next day and did everything.

The AC wasn’t cooling and the tech had the part in his truck. He was super professional. He put it how it was and didn’t sugarcoat anything. I love American Home Shield’s service. It’s wonderful. When you call, they answer right away and get things done within four hours even though they say 24. It’s an amazing experience.

American Home Shield's website is difficult to navigate. I'm trying to put in an order for something to be done and I have to search for it. Even when I type it in, it's not coming up. For instance, I have a washing machine that's a Costway and it's not coming up on American Home Shield, so I can't do a claim for it. Little things like that are a problem for me. It didn't take the contractor long to come out, but putting in the claim took the longest time. So I have been without a washing machine for a whole month because AHS doesn't have a way for me to tell them that that's what I need to be fixed. But the tech was on time. He did what he was supposed to do. He gave me information and resources and told me what I needed to buy to make sure that everything was working perfectly. I've had American Home Shield for a while and it's good to have. If something breaks down in the home, you will have at least someone to come out and look at it.

I had a plumbing issue at home. American Home Shield connected me with a plumber. The plumber knew what was going on prior to coming out just from me describing the issue. He took care of everything. I like the prompt response from American Home Shield. They're good with that and linking the consumer to reputable repair people. The benefit of a home warranty depends on how frequently your appliances break down, which is something you can’t anticipate. So far, my home warranty is okay. It's just with my monthly payment over the year, I could have probably done cheaper just with the job itself for this year.

It's a deductible fee every single time. And I like the response time every time I've made a call on this place. I also had American Home Shield at my previous house. I didn't have to wait more than a couple of days. The couple of recen times I needed to have a service call done went great. The first one was the before-summer-check-them-up, just to make sure everything was running fine. And all was good. That first guy was great. He likes cats. I have a blind kitty and he adored her. But his service was wonderful, too. The second one was the fan motor busted. The contractor came and replaced it. The guy was afraid to get up on the second story of my house. So, he had to call in another technician, which is fine. I'd rather have them feel safe than sorry. But those two guys did great.

Updated on 7/25/2022: I have a previous open request through Consumer Affairs. I was working with Robert ** at AHS and he closed the request without answering me. I have been waiting on an A/c service call for sometime. All techs that they have sent out have said it needs replaced but all Ahs will authorize is more freon, not fixing the issue. If Robert is unable to assist, I would like his supervisor to contact me. My phone # is on the contract as is my email address. He states he called me, but no missed calls or a voicemail. I need follow up. Not having a correctly working A/c for months is difficult with 100+ degree temps.

It took a while to get my double oven taken care of, but when the repair man fixed it, he did it a lot sooner than he was expecting. That was good. It’s hard to get parts now too, so I don’t blame him.

If something goes wrong, I can just call American Home Shield and pay a deductible instead of me reaching out to someone else. At least it’s someone that's licensed and trusted by them. I had the AC repaired and the technician was great. He was a little bit behind schedule, but it was raining really, really hard that day. Everything's working fine. It’s nice and cold. Overall, American Home Shield was reliable, fast and efficient. Usually, when I put in an order saying that something’s wrong, somebody comes out immediately the next day.

Any homeowner, especially a first-time one, should have an insurance company to help with fixing things around the house, especially if you purchase an older home. I started using American Home Shield back in 2005 when I purchased my first home. I went to another service about 10 years later and I wasn't satisfied so I went back to American Home Shield. I like them. Having a home warranty saves you the time of finding someone that you could trust to do the service for you. I did a claim recently for my air conditioning unit. The thermostat needed to be replaced. Techs replaced that with no problem. The claims process was fast and easy. My experience with the technicians have always been positive. They have the most professional people doing their service that I've seen.

American Home Shield could have better coverage on other items. Other than that, when I had a bathroom fan that wasn't working, the contractor came out the next day.

I called in the claim and the automation came on first and asked a couple of questions and then transferred me to a representative. The rep was very pleasant and direct. She said that she had the information and that she would contact somebody, and that they would be back with me. Everything went smoothly. The gentleman showed up in a timely fashion and took care of the problem. He was very professional and pleasant. I was quite satisfied with the whole thing. We've had American Home Shield for years now, and they've been very good. Like with anything, we've had a couple of times where we've had to push a little bit, but not that much.

We had a breaker go out and it was super easy making a claim. Service was scheduled the same day that I submitted the request. A Placer county guy came out and plugged the unit back in and it started working again. the guy was really nice. I like my service with American Home Shield. They're quick, friendly, and they have a good price.

SWAT Plumbing came out for the hot water tank. The heat temperature would go really high and was out of control. All they had to do was replace a couple of these two small parts on the side of the hot water tank and they fixed it. Everything was perfect. They were great, very intelligent and on time. American Home Shield is fantastic, too. Everything seems to go smoothly with the vendors that they set up with. The companies respond really well and they keep their appointments.

We had an AC unit turning on and off repeatedly. I sent in the claim online and then I received the company's name and the phone number to reach them. The contractor did a really good job. Everything seems to be operating perfectly, so far. I've had a pretty satisfactory experience with Home Shield. I haven't had any issues with getting people to come out and take a look at the things in the house and fix anything that needs to be fixed. I recommend Home Shield to anybody who's looking to get things taken care of in their house at a pretty flat rate that covers pretty much almost anything that can happen to the house.

My refrigerator stopped cooling and it stopped making ice. I called American Home Shield for a claim and that was fairly easy. The contractor was fantastic. They fixed the refrigerator but it went out again. They came back out and they found some big cracks in the back of the refrigerator. It's cracked all the way from one side to the other. It's a manufacturer defect. They've filled those cracks but said it was probably not gonna last. We're just waiting.

The garage doors weren't closing properly and the tech took care of everything. He was excellent and courteous. I like that I get my things fixed with American Home Shield. They’re good. People should go with them.

It took a long time to get the AC fixed because they wanted me to put down several $100, to give them $700, which I did. Then, they came back out. I told them what was wrong, and they told me I need to pay them $700. Then another day later, somebody else came out, brought the parts and fixed it. They were supposed to put in some liquid sealant but the tech didn’t know how to spray it in there, so he couldn’t get it in.

We love American Home Shield. We tell our neighbor to get it all the time. It saved a lot of money. Recently, we needed our air conditioner fixed and a contractor fixed it. Right away, they knew what was going on. Last week, they fixed our old washing machine. That was quick too. I always like the repairman. He's been here before and he always shows what he’s doing.

It was 90 degrees in my house. The ac didn't work. I had to put it down to 50 to get it to cool. The contractor was out the next day and fixed it. The tec went downstairs, came up, told me what he did, and that it should be working now. He put some Freon and replaced the capacitor with a $10 part. Hopefully, it keeps working. The only complaint about is I pay a bunch every month and every time I fix anything, it’s a hundred extra dollars. One would think what I pay monthly would cover small stuff anyway. But I like keeping American Home Shield as insurance in case something major goes wrong.

The fan on the unit outside went out. The techs came out and replaced the fan. However, clipped-off pieces of the wire were left laying in my yard. I got a survey back from American Home Shield, "How was the service with the contractor?" I said, "It was sorry and this is why." The next time I call about air conditioning, I got the same contract. AHS is not worth the money. It'd be also nice if they had a customer service number where you can actually get someone on the phone that could speak intelligently about your claims. It's a miserable setup to get ahold of anyone at almost any business to get someone to discuss your issues.

I’ve had American Home Shield for four months when the microwave on my microwave/oven combination stopped working. I just ignored it because you had to buy the whole unit, top and bottom. I had previously replaced the heating element of the oven myself so I figured that nothing else was going to go wrong. I would just put up with not having a microwave for a while when, without the microwave, we could still survive. However, the controls are on the same electrical pad. So eventually, the controls went out and I couldn't do anything. At the same time, the washing machine started leaking. It wouldn't throw out the water.

I found out that American Home Shield’s call center is in Columbia. I finally got ahold of one person. It has been good because now I get how to work it. I know that the call center in Columbia has a standard page to read to the customers. Because if they don’t have answers, you’re screwed. My refrigerator was broken since November of last year. And I went around and around with AHS. It was terrible, about the fan.

I had a claim for my dryer and my dishwasher. The dryer was taken care of but I'm still waiting on the dishwasher to be addressed. I also have my roof that needs to be fixed, but I need to reach out to AHS to see if it was approved so somebody can come out. But the technicians are awesome and AHS is phenomenal. They're probably one of the best companies. Having them is helpful especially when you have an older home that you have to love and bring back to life. I even tell my friends that they need to get them.

To submit a claim with AHS, it's easy. You could go online. However, when I called for the air conditioning recently, the guy was trying to sell me his package. He fixed the AC, and then he took the parts out and went to his car. He said he called another guy. When I saw that, I completely lost 100% trust in these people. He said, “I'm gonna call the specialist and he's gonna tell you what you need, what you don't.” I just needed my AC fixed. I ended up paying the service charge for them to come out too, 75 bucks. Also when I called for a plumber, the plumber said, “That's not in the contract. We don't do that. That's somebody else.” But they were nice. They didn't fix the pipe. They added some tape, and it tightened the pipe and it fixed it.

AHS is good as far as following up. The website is good, too. When you got a problem, you just put it in there and they'll get back to you with the vendor that would be coming out to see you. The handle of the oven busted. I put in the claim for a new handle and that was good. They let me know what was going on. The guy came out here and was very friendly, and he put it on and it was perfect. However, my air conditioner was making noise. They wouldn't repair the noise because it was working, and I didn't like that. There's nothing I can do about it with them.

My washer is not draining water. So the contractor came and tried to fix it once but it is still doing the same thing. So they ordered another part and we are waiting for that part to come. But the tech was good. He was very communicative. I like American Home Shield a lot. When my oven and my dishwasher weren't working, they fixed them very nicely and quick.

The technician that first came out diagnosed the air conditioner issue and they determined the compressor was bad. It had to be replaced. They had to order the compressor. At first, they told me it would take two weeks, but when I called in the next day, the compressor was in. So I got lucky. They kept me up to date on everything going on. Everything was great.

I had a broken dishwasher, and the guy came and said they could order the part. Then he called me three weeks later and said he had the part, but he never showed up to install it. I found the number to call him but I never got him on the phone. When I called American Home Shield, they reached out to him and said they would get back to me. But I never heard back from American Home Shield. I've called about three times. Yesterday, I was given 48 hours to make something happen, and I'm gonna call back tomorrow.

Our dishwasher and washing machine weren't working, and the technicians that did the job were nice and good. The washer was fixed, but for the dishwasher, I was told someone will be contacting me about receiving a new one ‘cause they don't make the parts anymore. Someone should have contacted me two weeks ago, but I'm still waiting for them to call me back. Everything was good, though, and I'm satisfied. Overall, having American Home Shield is good if something is broken. It's better than paying a whole price for something.

We had an outlet that was not functioning. I did that one online with American Home Shield and the website was functioning so it was fine. They sent an email and sent a text about who was coming. The tech was completely competent and he knew what he was doing. It ended up just being a switch that need to be reset. He fixed the problem quickly. American Home Shield is fine. It just depends on your circumstances on whether you're really in need of it or not. If you have a brand new house, you don't necessarily need a home warranty because your stuff is all new.

They did the scheduling, and it worked for me. Then the contractor came. So it was fantastic. The AHS reps were very fantastic. I’ve had really good feedback from them. I love AHS. When I have a claim, I go on to the AHS website, check what I need, and then it automatically schedules me. They do the scheduling and I don’t have to worry but confirming an appointment.

I like American Home Shield. The pricing of their service is great. They're very prompt, and they have good professionalism and quality. Likewise, the contractor was professional and quick with their service. AHS is a very good and valuable service to have when you are owner of a home. You’ll never know when you need to replace something.

We put a claim in for our AC that was leaking and a repairman came out and fixed it in five minutes. We've had 2 different issues and both times they've come out within 24 hours and fixed it relatively quickly.

I have a continuous claim for my air conditioning unit. It never got fixed every time the service people came out. One service man put the fan in backwards. When the other guy came because it still wasn't working, he notified me that it was put backwards. The air conditioning unit never got fixed and they're trying to say it was due to the weather. The weather doesn't put the air conditioner fan backwards. I was told the unit had to be replaced but American Home Shield refused to replace it. They said it was due to damage. My experience with American Home Shield has been very poor and I'm not satisfied at all. If they do a project, they should finish it.

I was getting some leakage. It was a part of my roof that needed to be looked at, so we called, and they did a fantastic job. The contractor was very thorough and explained everything that they were going to do and why.

The faucet in my bathroom was clogged up and I couldn't work it. I couldn't make the shower work. I had tried to disconnect it but it was all stuck. When a tech came in, I didn't think he would be able to do it right away but he did. He changed it out and it’s perfect. This claim was handled wonderfully. American Home Shield is excellent and they do things right away. I had a problem with them the first time I tried to have that faucet taken care of because the plumbing company never showed up and would never call me back. I told American Home Shield this and they called them, too. Apparently, they never called back. That was back in February.

I requested for someone to come check my plumbing. My toilet seemed to be leaking and in the same bathroom, the sink was leaking down in the cabinet part. AHS sent someone out, which was the guy from Rockwell. He fixed the pipes and the toilet and he also put a new faucet on. Everything is fine.

For my recent claim with AHS, my dishwasher was acting up and I contacted them and they sent out Sears. They were the best I’ve had, so far. They were in contact with me for a couple of days prior, called me first, and then texted me. I would recommend AHS. I've had them for 10 years now. I've only had one incident with AHS where I wasn't satisfied with the folks that they sent. But other than that, I'm satisfied. I wouldn't be with them as long as I had.

The AC wasn’t cooling and it was freezing from the outside. The gentleman from AAA All Brands Appliances called and asked what the problem was. He was very concerned because he said he could come right away but I wasn’t home. He said he was gonna call me back and redo his schedule so he could come when I was available. Sure enough, he said he could come such and such time, and he did. He had a lot of compassion about what was going on for me and whatever I asked him to do, he did it. So, I was thankful for that. All I needed was Freon and I was all done. He was good.

Back in March, my AC went down. I went through AHS and they sent an AC company. My AC worked for three to four weeks until it went down again. It started making some weird noises. I called to see if AHS could send them again, but they couldn't. Their warranty is only one month for the company. I had to do my claim again a few weeks ago and Doctor Cool came. They've gone already a few times to my house, and every time they go, they always do an amazing job.

Our dishwasher was broken and we had one person come out and. The repair person didn't do anything and didn't even look at it. Just said it's wear and tear. Didn't even fix the little arm that was broken. I called American Home Shield, they said, "We're gonna get someone else out there," give us a second opinion. They sent someone, the arm was reordered and it was reinstalled. They followed up with me to make sure that I was happy with what happened and how they fixed it. And it went great. I love American Home Shield. I recommended them to my mom and to my sister. So, my family actually has policies with all of them.

We had the regular yearly inspection for the AC and we had a claim because it was leaking in the house and messing up my floors. The tech was nice and friendly. He took care of and did what needed to be done. The AC is getting cool like it’s supposed to. It’s working perfectly. American Home Shield is available when I need it and I get fast service. Everyone they've sent out has been very friendly and seems to be knowledgeable about what they're doing. So, we like that I can call them up and they would send somebody out, and we would get it taken care of. We appreciate them and they've been very friendly every time they've called, or if we've contacted them. They’re always ready to help and to get what we needed started.

I like AHS, so far. I've been able to use it and had no issues. Anything that's come up has been solved. I'm happy. It's worked for me, so far. Dunks Pool Mart did great when they came out for my claim. They fixed it right away.

I'm not too fond of American Home Shield’s service. I called to have my central air conditioner looked at because it wasn't working and when the people came out, they said a part was bad. Then, they had to put the refrigerant in it. The warranty only covered $10 of refrigerant and it cost me $475. I will be canceling it because it was absolutely ridiculous that they only paid $10 of refrigerant.

American Home Shield replaced the dishwasher and a part in a microwave. They also did Freon in the air conditioner. Then here in Florida, they changed capacitors in the air conditioner almost every summer. The young lady that came out was efficient and wonderful. She was detailed in her work. She was also funny. She came with her own can of bug spray because she knew she had to get in the attic. It was just the funniest thing. She was doing the best she could do. If I could get her all the time to come do something around my house, I would love it.

American Home Shield was a good deal with what they cover. So far, we've had good luck with it. I've had them on another house then I decided to get them on my new home. My wife then added her three properties. Even though you pay the monthly fee and the $75, sometimes it's paid off. It's been an advantage to some degree. A couple of the contractors lately screwed up. But the jobs are getting done. It just takes some time and frustration with a couple of them.

I had a leak coming from my pool and it caused some extensive damage. I did everything about the claim online and it went really smooth. The guy who came out to stop the leak called the restoration people that needed to come out next. He had the restoration people talk to me, and they came out the very next day after he finished.

The service of AHS has been good. My only complaint was that we scheduled an air conditioner tune-up and evaluation. While the vendor was here doing that, they identified an additional problem with the system that wasn't covered under the tune-up. When I went to schedule the next ticket to take care of that, American Home Shield didn't have the same vendor contracted for that type of service. A completely new vendor has to come out and redo the evaluation and perform the service that way.

Whenever I call American Home Shield, their contractor comes out and do what they need to do. When I had a busted water pipe inside my home, the plumber gave me excellent customer service. He fixed the leak.

The representative was wonderful, and the visit went great. I needed to get my oven and dishwasher replaced. They're so old that they can't repair it so they recommended replacement. American Home Shield is waiting on us to select a dishwasher. On the other hand, we've been waiting for someone to come and look at our air conditioner since May 18th. The technician was scheduled to come out, and he said that he was having car trouble. Nobody has come out at all, and it's been 108 degrees and I have an infant. American Home Shield said that they're working on getting somebody to come out and they've left the place messages, but they are refusing to reassign it to a different company. I would never recommend this even to my worst enemy.

One of the AC units was not cooling properly. I sent in a claim online. Eventually, I got a schedule with a company, and they set up a specific date and time. The technician arrived on the specific date and time. He was very professional, friendly, and knowledgeable. Every question I had, he was able to answer. Before he was about to do the job, he told me about the issue and he explained to me everything about what was the cause and what was required to fix the issue. So far, everything is working fine.

Everything with American Home Shield has been good so far. I just had somebody come out and check out my air conditioner. They solved the problem. When I need AHS, they respond pretty quickly, and they normally take care of the problem.

I've been with AHS since 2019 and one of the things I really like is I don't have to figure out who to call. They call the appropriate people and I've had very good luck with the contractors that have come. The garbage disposal was leaking and the tech from Plumb Genius knew what to do. He said I need a new disposal and he had multiple replacements in his vehicle, which I thought was amazing. He was an awesome and very nice young man. It was so fast. Also, I filed an air conditioning claim and it took a little while to get a call back once they got the work order. But it's that time of year we've got 100-degree weather and I knew that it would be a little bit slow. I'm very happy with AHS's service and enjoy that they locate the people I need.

In the earlier years, American Home Shield's customer service was terrible. We had one time a few years ago where we had to be reimbursed and it was quite a bit of money. It took months to get a response and they hung up on me. They put me on hold for an hour. But this last year or so has been great. The vendors that have been sent have been professional, timely, and knowledgeable. American Home Shield has also been working really quickly on their responses. I've been doing all my requests online and that has worked really well. American Home Shield also improved on their communication such as follow-up emails. It's great that they have heard the feedback that there are so many dissatisfied customers. We're seeing a lot of effort being made to improve that and that says a lot.

American Home Shield seems to respond very quickly. Their integrity has been good. They say they're gonna cover something, and they have. A plumber recently came out very quickly and did a very nice job. We had him out twice. Once, the water heater was leaking, and he had to replace a pipe. Another claim was for a faucet that was leaking, and he had to replace something as well.

When my air conditioning unit wasn't working upstairs, the contractor set up a time that worked out with our schedule and got everything taken care of.

My sister had this big air conditioning problem. She told us that she had American Home Shield and she walked us through the process of calling them and explaining what happened. Techs came out and were able to take care of what would have been a very expensive fix for her for whatever her monthly had been and the deductible for the repair.

The compressor is gone. It took a couple days for the air conditioning people to respond. But it was referred right away. However, I've been waiting for three weeks for the parts to come in to fix my air conditioning. I'm not very happy about that. Other than that, it's nice to not have to come up with all that money when something goes wrong. I've recommended American Home Shield to a lot of people.

I'm liking American Home Shield. We just had a gas issue and the process was seamless. I opened a service request and they sent a technician. The technician came in and checked what was wrong. He worked in the back end with American Home Shield and ordered the parts. The parts arrived and he came in and fixed them. It's a hassle-free experience for me having a home warranty.

My icemaker was broken. I requested for a repair service online and the website was easy to use. Then they sent me an email letting me know who the service provider was gonna be. The tech was very knowledgeable. He explained to me everything and why it wasn't repairable. He was really good. He was prompt and very professional.

I never, ever do this, but I have had such a bad experience, I feel the need to. I had my water heater go out so I contacted AHS to service it. The unit was old and the part that went bad was no longer made, so the unit had to be replaced. The contractor hired came quickly and that's where the good experiences ended...

The contractor did a good job on the roof that was leaking. It took them a while to come out because the weather was bad.

Our air conditioning unit wasn't working. We weren't sure what was going on, so I reached out to American Home Shield. The people who came tested out different things, and determined it was a thermostat. We bought a replacement thermostat. It was a good experience.

The hot water heater went out and Stewart Plumbing came out and replaced it. They located the hot water heater that matched up and told us that we needed a new pan underneath the hot water heater. They brought a new pan and put it under it. We paid extra for that but they installed everything and had it all done in less than a week. A friend asked yesterday about American Home Shield and we told them it's a great deal. You're paying for your repairs on a monthly basis instead of all at once. And it's a great thing. The only downside is sometimes they're a little slow getting everything done. They did the hot water heater in a week. We've had other appliances go out and by the time they do their troubleshooting, get back with AHS, and they get back and tell the contractor what they want done, it takes too long sometimes. We had an air conditioning go out last summer and it was two weeks before they got it going. But they did get it going.

The compressor went out on the air conditioning unit. American Home Shield would not give me the money to buy it upfront. I had to buy it, then they will reimburse me. But they will not reimburse me the whole amount. They just reimburse me what they want to reimburse me. If I was to let Express fix it, it was $2,600 out of my pocket. I didn't know that I was gonna have to pay for the people to vacuum down the freon and it was $300 a pound. What is the sense of me having a warranty if I gotta pay $2,600 out of my pocket for the company that they sent out to fix it? After this situation, I don't know if I'm gonna continue. I have some bad experiences with them. I also had a claim on my refrigerator that took about five months.

The plan I had turned out to be really bad so I went searching. I went online and said I was looking for homeowner insurance. I got a quote from American Home Shield and they had fair pricing. It was right in line with how much I was paying the other company. The sign-up was pretty easy. The only thing that I was concerned about was my air conditioner system. They informed me that they cover it. I know someone else who has American Home Shield. When I asked them about it, they told me it's a good company. Also, American Home Shield sounds like they’re gonna cover what I want to use them for. I will be calling soon because my air conditioner is broken. They seem reasonable.

I filed a claim for my dryer online and they were very helpful after I got to the site. I received the ID and the name of the person from Ms. Appliance Service coming out. They were knowledgeable of what they were doing.

American Home Shield is fast and efficient. They have all the answers to your questions. They tell you about their products and services, which is key. I'm very pleased. Recently, my garbage disposal wasn't working. The water was not going around so the plumber replaced it. He was very thorough.

The biggest benefit of having a home warranty is knowing that if something breaks down, we can get it fixed. That gives me peace of mind. We just have to pay the deductible and maybe something extra for something that's not covered. They have relatively good customer service and they usually take care of my needs quickly. American Home Shield has reliable people and they pretty much come on time.

We had a leak underneath the slab three years ago. American Home Shield sent out A-1 Plumbing and they were disastrous. But when we had a plumbing claim recently, it went great. The company that came out was very professional and nice. They cleaned everything. They ended up replacing the toilet and everything was great. I've been mostly satisfied with American Home Shield. The large majority of the time, I agree with their assessment, and they send out qualified, trained, and professional people.

I've used AHS many times. Recently, I had a leak in my toilet and they came and fixed it.

American Home Shield is excellent. I’m glad I stayed with them. They’ve been very helpful and it doesn’t take them time to send a technician to fix my problem. Recently, they sent someone out for the AC that went out. It worked for a week then it stopped working. They sent another tech and now, it's working perfectly. For the microwave, I'm waiting on a part for it. But they keep me informed of the progress as to when they’re gonna get the part so a technician can come back out and fix the microwave.

I sent in a claim online for the ice maker and right away, I’ve got them to email me back, saying there’s gonna be a service person to come out. The first service person came out and my husband told them not to park on the driveway because my granddaughter was outside. The guy left and said, “Okay. No, I’m not gonna service you guys.” So then, AHS rescheduled somebody else the same day. I called that person right away and they came out two days later. I’ve been happy with them. They’re amazing. They get on it right away. I haven't had any issues with this company.

One of my plugs went out. That claim went smooth. The tech resolved it. It was quick and easy. American Home Shield saved a lot of time.

The contractor who came for my oven and my water dispenser on my refrigerator that weren't working was very professional. The person that called me to schedule the follow up appointment because of the ordered apart was very pleasant and easy to talk to.

I've had some services recently and AHS has been very good with me. The drainage was full of water and it got into my ceiling. I had to replace my whole ceiling and my floors 'cause the AC was leaking. The AC guys that they sent took the water out and unclogged the pipes. Recently, they came and did a checkup because I thought my AC was not working. They told me that I needed to change my filters. They also taught me how to be a homeowner. The customer service of AHS has been awesome, prompt and polite.

I have a couple of appliance issues with my refrigerator and my AC. Now, they've been fixed. AHS is really timely and they communicate well. Techs show up when they're supposed to. I wouldn't change a thing about the experience. My service with AHS is good and I'll probably renew my warranty.

The water was backing up in the dishwasher. But the person that took my claim wrote it wrong. When I called American Home Shield, my initial call to them was a leaky faucet in the kitchen and water backing up in the dishwasher. But I was told that on the ticket, the guy put down about a dishwasher and garbage disposal. So I called the day before yesterday and I spoke to a young lady and she was telling me that it was not in the system for a faucet and that they never received the findings from Metropolitan Plumbing. So she told me to call Metropolitan Plumbing and have them to submit their findings.

My pool pump broke and I called American Home Shield. They contacted A.V. Hawaiian and they came out within 48 hours. They fixed the pump in an hour or two and it's been working since.

The toilet was blocked. I filed the claim on the app and then I got an email saying the name of the contractor and that they would contact me. If not, then I needed to contact them. I wound up getting a text telling me to contact them. I contacted them to get an appointment and they fixed it.

5/23/22 5/23/21 6/2020. I summitted a claim because my AC wasn't working properly. After each request the contractors assured me it was fixed. Since June of 2020 I've been paying American Home Shield Contractors for Freon to refill my AC unit only for it to leak out within 12 months. I've asked AHS reps could they send a contractor out after the job is finish to check the Freon levels to make sure it's not leaking. They told me no it has to be broken. Over the last 2 years alone I've spent over 1k in Freon for a leak that was never repaired. AHS has offer me no compensation for their contractors failing to fix the problem. Not even the $10 off per pound offered by the company because it's over 200$. I made this same request 2020 and 2021 and and the total was over 200$ both times now all of a sudden it's changed. They only guarantee the repairs for 3 months which it takes over 3 months for the Freon to leak out.

The first time Crispy Air came, the techs did something and the air conditioner ran for a couple days. I told them that the motor was going out but they didn't change it. So, a couple of days later, the air broke down and we were without air for a week with a one-year-old, a three-year-old, and a seven-year-old. And my mom's an elder. We tried to explain to Crispy Air when we called and told them to please send somebody back out here. They said it was a Friday and a holiday weekend. They couldn’t come out and could be out Tuesday.

I had a concern with my A/C unit and decided to utilize my home warranty rather than contact my regular A/C company. I waited a week for an appointment with their vendor, Air Doctor A/C & Heating, despite having my own preferred company. The technician didn't really seem bothered by my concerns, but did let me know I needed insulation and the system was overcharged, so he needed to take refrigerant off the system. While this sounded strange to me as my A/C had its 6-month check less than 3 months prior, I agreed. A huge mistake.

Everything’s good. The webpage is efficient enough. Just fill it out, and somebody will contact you at a good time, alerting them that you need service. Recently, I had to get a new spring because it broke. I ended up going to American Home Shield and see if they would cover the garage door. Their contractor came out and put a brand new spring on it. The garage door is working fine now. However, I still haven’t heard about the free AC check and it's been a week or two.

We called American Home Shield about a secondary air conditioning unit that went out. What the contractor said the problem was was a faulty breaker. We're still waiting for the electrical company to come and replace the breaker to fix the problem.

The washing machine was unbalanced. And every time it spins, it would throw the washing machine off. So, they just came in, put in a new computer board and put a new balancer. American Home Shield was were able to cover the repairs that were needed. And they cover a lot more.

American Home Shield has been horrible. When I had a claim dealing with electrical work, the contractor didn't want to do the work. They told American Home Shield it was some type of wear and tear issue so they got out of doing the work, but they could bill for that 100 service fee. I also had someone come out to deal with a built-in microwave. It took them three months to get that resolved.

The service guy that fixed my washing machine and dryer was fine. The issue I'm having now is that I'm still waiting on them to send someone to fix my refrigerator. And my food is messing up in my refrigerator. I've called them a couple of times and they still say that it's pending 'cause they don't have anybody to send out.

American Home Shield is easy to work with. They haven’t turned down a claim yet. Filing a claim is super easy. You can call in or you can log into it online. It's a couple of clicks online and the calling thing is all automated too. I could say, “My AC is broken,” and then they send me a text message about 10 minutes later saying they got it scheduled. The technicians generally do good work. American Home Shield sent out a bad technician. But that has been resolved. They sent out a better one and fixed the problem. I'm extremely happy with American Home Shield.

The upstairs air conditioning hasn't worked since we got in there. One guy showed up but he didn't have an extension ladder to get on the roof. He said he would send someone else out. I told someone twice to bring a ladder. Somebody finally brought a ladder. They got up there and what they saw was something only an electrician can take care of. The electrician came out. I spoke to somebody on the phone before they sent him out and I told them to make sure he brings a ladder. That didn't happen. He fixed a couple of things around the house, but he didn't get up and fix the most important issue. I haven't heard back from anybody since.

Sewage was coming up. The contractor came out and looked at it. It ended up being an outdoor drain. We ended up having to use MSD to come out and fix it. Which luckily, I called them as well for the outdoor claim part of it, and they fixed it. American Home Shield is very useful. And so far, it has worked for us. They have great customer service. We have told everybody about them. Everybody should have it, especially with the older home with older appliances. It really is a benefit to have. I'd rather pay monthly for something than pay for a bunch of stuff to go wrong all at once. You cannot have too much insurance.

On the first visit that I got from Efficiency Experts for the fan that was not working, the guy wasn't professional. He was very blunt and there was no feedback. He left a part outside the unit and we didn't know what it was. AHS got me a second visit and I got a more professional guy. He fixed it the same day. He was friendly and answered my questions. AHS help us out. The coverage is good as well as the customer service that they have. They fix everything quick. The only thing is they keep sending me different types of companies.

American Home Shield delivers what they promise. My AC had gone wrong and they ended up replacing it. They're fantastic to work with. I warranty for my other properties with them too. They did some work last year when a blower motor went out and they ended up replacing it.

My well pump had gone out. Initially, I contacted American Home Shield through the internet and they called rather quickly. Two hours later, the contractor contacted me. When the techs came out, there was lightning so it wasn't safe. They came back the next day and fixed everything. All the parts were available. Overall, American Home Shield was very good and professional.

I requested for AC service to make sure that it's gonna be working properly come spring or when the weather gets hot. The technician cleaned it up, and it's working fine. He was a very nice young man and he did his best to do whatever needed to be done. The follow-up was good. He was very pleasant. He was efficient and he explained what he was doing. I was very satisfied.

The drain pipe was clogged. It was moved so it was pointing upwards and it didn't drain. The outer unit was getting shut off because of that. That was happening for about two days. I immediately submitted a request to American Home Shield and techs came out very quickly. They were great and super professional. They explained everything to me in good detail and showed me exactly what they did to fix it. The work took a couple of hours. It worked before they left. Having American Home Shield, I have peace of mind. It's very hot here in Austin so it's nice knowing that I could just call someone and not have to worry about finding or spending a lot of money.

They're responsive and they communicate well. Their customer support is good. Sometimes, the process takes a week. But sometimes, they just gotta wait for parts. I did a claim for the dryer and the technician that came out was good. He tried to repair it three times. He got parts three times and tore it apart but it just would not work. It was one of those things that weren't repairable. So I bought a new dryer and American Home Shield is supposed to refund it. I’ve turned in my receipt and the refund is supposed to be in progress.

I used American Home Shield for the replacement of a hot water heater. I still had to pay some out of pocket, but it was nice to have. I called and made the claim. But every time I'm calling in a claim, I get people who don't understand English. So you're calling, getting feedback and you can understand me fine, but I have a hard time making the claim every time. I had to speak to five people. I said my water heater was pouring water out of the side of the water heater and I have a bucket catching it. The rep could never understand what the water heater was. It was very frustrating. Then they finally got a manager on who could understand me a little bit better and got a plumber out there.

The good thing about American Home Shield is what is covered is actually covered. Versus you call in and the appliance or whatever is down and they say, “Oh, this certain part can't be covered. You'd have to pay.“ Also, the contractor is so good. Like just the recent one that came in, they got your heads up for our call, and we called in and they got us in. It would have been a tragedy had we not had AC at the kind of temperatures we normally have in Pasco. So, that was good to have. And they’re friendly and good people that know their stuff.

Fire & Ice Heating came out recently for the AC, which was blowing hot air and wasn’t cooling. They were very professional. They made sure they wiped their shoes off before they entered the house. I'm very pleased with AHS's service and the professionalism that everyone displayed.

I wasn't able to be home when the contractor came for the AC. But my wife was home and there was a miscommunication with the contractor. My wife called me. So I explained to the tech. He said that I needed something replaced. So they were gonna go through American Home Shield to approve it. When I got home, my downstairs AC wasn't working and it was the AC upstairs that the person was supposed to be there for. I called the contractor and spoke to the customer service person. They connected me with the tech that came out. He said he didn't touch the downstairs. He said it was just coincidence. But what he did was turn off my downstairs unit while he was working and forgot to turn it back on. I figured that out by myself.

The air conditioner was no longer cooling. I called American Home Shield's number and talked with their automated system. The contractor diagnosed the problem and told us what needed to be done. Then they replaced the parts that were broken. It turned out good. But when I had an issue with the dryer, I was told it was not included in my policy. I reviewed my policy after I was told that and confirmed what I was told. I was surprised because I thought all appliances were covered, but that one was not. So that was disappointing.