American Home Shield Reviews

We've had a lot of success with American Home Shield. The two that stand out would be our Sub-Zero refrigerator and washing machine. There was some concern but the repair people were able to fix the problems and move on. American Home Shield is cost-effective. I was talking to my wife about what we pay on a monthly basis and we're ahead of the game. If nothing else, it helps us budget those expenses in a worst-case scenario. Either way, it works pretty well. Jones Electronics came out recently and fixed a problem. They were pleasant and very complimentary of being part of American Home Shield, telling us this is why we have American Home Shield. We've been very fortunate that we've been able to keep our appliances moving and other things as well. American Home Shield is absolutely worth considering. It's been beneficial for us and we've been happy to have it.

Every time we try to get a service done, it's hard because American Home Shield would tell you one thing and then they would do another or they would not do anything. I called them and told them I wanted to cancel. They told me that they would give me two months free and if I had to use a service, I wouldn't have to pay for the service. We had to use the service for a washing machine and they sent somebody out here. Then, I got an email saying I was past due to pay for that service. I called them and they said that I don’t have to pay. Then, I got a bill. I did this three times and this is the last month of the two months free. Yesterday was the third time and I'm still getting this bill and the rep said I was going to get an email next week saying I don't have to pay. You don't know what to do. If somebody tells you something, AHS doesn't follow through.

American Home Shield is a good company and they've taken care of any issues I had. When air would run but it came out warm, I called it in. They asked me if I had a favorite contractor and I said Sweet Mountain Air. They were out before, fixed the unit, and was great. Someone called on Tuesday and I had an appointment Wednesday. Sweet Mountain Air fixed my unit and it works better than ever. Their technicians knew exactly what they're doing and didn’t guess around. The unit needed Freon so they put it in and it has been working very well. The house is now much cooler and the unit is quieter. It's running more efficiently. It hasn’t run like that in a while.

Instant Plumbing came out when we had a pipe burst. They kind of took hold of everything and got everything taken care of for us. However, I didn't realize that my copay was a little higher than I was told. It was the first time I've ever used AHS and I didn't realize that they didn't cover as much. They said that they cover the hot water heater, but they don't cover any damage that the hot water heater might cause.

American Home Shield's service is pretty good thus far. I did have an issue with one of the services I had asked for. They sent someone out here to check my air conditioning. Then they had to send somebody else back here to service it, and I was charged twice for it, which they told me if they found something wrong with it, they would take care of it. They didn't tell me I had to have two work orders in. I would have just told them to send somebody out here to fix it. So, I was really upset that they charged me another $75 for a guy to come out to do a job at the same unit that he could have fixed the first time. I paid $75 for one guy to tell me it was a leak. Then the second guy came and told me it just needed Freon and he filled it with Freon. I was like, “Why didn't the first guy do that?”

We had a Freon issue and our air conditioners were from 1994. So, we were given the option to upgrade and we took it. Then, we paid through American Home Shield. It was $4,800 and the contractor, Dandy, came and installed the air conditioner. There was no problem with that but the guy who came did not hook up the sewage or the drain. We have a three-floor house and the air conditioner unit gets set up on the second floor. So the next day, on the first floor in the kitchen, we had a huge 20-inch water bubble through some good paint because it didn't bust. We called American Home Shield and they said we needed to talk to Dandy.

I had a busted pipe and plumbers came out. I was told that because the piping that was there was a defective one, that voids the warranty. That wasn't American Home Shield's fault. They were a good service and they were fast. The plumbers they sent out were very nice and efficient so it was a good experience.

We've had things go wrong and American Home Shield is well worth it. Our recent experience with Flash Garage Door was good.

My dishwasher was spurting, and then it would only run for a few minutes. Then it would cut off and then I'd cut it back on with ACL. So, I got American Home Shield, filed a claim and they sent Mr. Appliance out and the tech diagnosed it. He found there were several things wrong with it. When he came back, he fixed everything. I would recommend Mr. Appliance to anyone.

The hot water line water pressure was extremely low to a trickle. The tech found that there was a check valve in the water line of the kitchen faucet and he removed it. It was full of debris in the hot water. We've had American Home Shield for a little over a year. They've done two major replacements and this repair so we have no issues with them. They're very good.

Earlier this year, we had a washing machine that was leaking. The repair guy came out within 3 days, identified what was wrong, did a temporary fix until he could get the part, and then came right back and fixed it. It was done within 10 days. Recently, one of my two units stopped cooling in the house and I used AHS for that also. They had Greenway send out the techs the first day to look at it and confirmed that the unit was dead. The coil and the thermal expansion valve went out, and we ended up replacing the unit. They sent a project manager out a day after the techs came, and we talked over some pricing and repair options. Three days after that, the installation took place.

American Home Shield should be able to reschedule services and get another provider out to fix the issue if the timeframe has passed 24 or 48 hours. I had power out in three rooms. I work from home so that makes it complicated. One of the rooms that did not have power was my room. I had two work orders and Southwind came out. The tech explained what the problem was and that it was normal wear and tear. He fixed the problem. It's just this is my second time having issues with my claim. I had another where I had to call back because the washer is still not fixed. When looking at a home warranty, there are plans you can pick like the two combo. It just needs to be more specific as to what is being covered.

The GFCI outlet was not grounded properly. The techs fixed it.

I'm satisfied with my claims and the coverage through American Home Shield. When I had some issues with my air conditioner, the techs were very polite and knew what they were doing. It was a pleasant experience.

Once I put a claim in for the hot water tank that was not heating, AHS assigned me a plumber to do the job right away. He responded to it real quick. He called and told me he was about 15 minutes away. He went to the source of the problem and resolved it very quickly too. He replaced the thermostat. He worked late but didn't stay long. We had hot water immediately. I’ve never experienced that before American Home Shield, so I was very pleased with that. I've been a customer for a while so I would recommend AHS. It’s very helpful as far as cutting out the costs on your overhead expenses of repairs.

Every time I've called AHS, I've gotten fast support from them. The garbage disposal quit working and Draingo's guy got it fixed in eight minutes. He used this weird flashlight thing, looked around, and discovered what was jamming up the disposal. There was a tiny piece of plastic and once he got it out, the system worked.

Submitting a claim with AHS was simple. Just put the claim in either online or a call. I did it online. It gave me the contractor and phone number. I just called and made an appointment. However, AHS should allow you to use more than one contractor, or allow you to choose a different contractor if the first one doesn't work out. They like to keep dealing with the same contractor, but the problem I'm having right now, I can't get a different contractor. They'll work with you in doing that, but it has to be extenuating circumstances. It’s really depending on what the diagnosis is whether you pay again or not.

The technician who came was very cordial, prompt, listened, and explained what he saw. He went out of his way to help, look at things and test. He was on top of his game. Overall, I had a very good experience with him. Two weeks prior to this, I had a request for service and something was scheduled for me. However, the company who was supposed to come in told me somebody within American Home Shield canceled that. When I talked to American Home Shield, they said the company cancelled it. Because it wasn't urgent, I didn't pursue it. That was unusual though, and nobody took responsibility. The other thing is American Home Shield took $125 from my account. I asked them to transfer that to the new order, but they said they couldn't then they took a second $125 out. I was supposed to be reimbursed on the first one, but it has not happened yet.

Sometimes, it may be cheaper just to go straight to a company and have them work on an AC but sometimes, it's cheaper to go through AHS. My experience has been great. The contractor solved everything.

American Home Shield is only gonna cover as much as the warranty would allot, but having a home warranty gives us peace of mind that we don't have to pay so much. We call, the repair person comes out, and we're not taken for a hefty sum. One time, a plumber had to cut in the wall to get to the pipe that was leaking. After that, I called American Home Shield directly for a repairman to come out for the hole. All the repairman did, though, was patch the hole and the putty was not even sanded. The bottom of the wall that the leak messed up looks really bad, and he didn't even look to fix that. If we have to replace that whole piece, his work would have been in vain.

We filed a claim to American Home Shield for an AC repair. We just moved in and the upstairs was really warm versus the downstairs, which was extremely cold whenever we're setting the AC lower. There was probably an issue going on there. Usually, when it's still pretty warm upstairs and ice cold downstairs, it's overcompensating. The technician that came out couldn't really pinpoint any one thing that could be a problem, but he did find a couple. There was one solution, which he thought couldn't help quite a bit, but it did. It looks like our capacitor was pretty low on energy that it's supposed to be. It should be like 45. Ours is in the 29. So, AHS is replacing that for us.

Sometimes, I have to wait a little bit to get an operator. But I've only had a problem once. I wait until I get an operator and American Home Shield does whatever they do, which the paperwork that generates a work order type document and sends it to their subcontractor. And that mandates work and the subcontractor usually calls me. If they don't call me within 24 hours, I call them. AHS assigns a contractor, gives me their phone number and they send it to me via email. And one way or the other, we schedule the home visit to the site.

My hot water tank went out through the flooding. The tech came out pretty quickly and he was wonderful. He got us hooked up with another hot water tank, so all is good. But AHS could add flooding in the policy.

I was upset when I realized that our contract was a Realtor contract instead of a consumer contract. Apparently, the Realtor contracts go up every year substantially and consumer contracts stay relatively close to the same amount every year. So for a couple of years, we were paying extra per year. It's silly that the sales people can't mention anything about the consumer plan until the customer asks about it particularly. I suppose they have to make their money somehow. But I was about ready to quit all home warranties because I was so tired of the price going up by about $100 every year or more. But that's part of being a first-time homeowner because I didn't know the tricks of home warranty companies.

My garbage disposal wasn't working. The tech worked on it and got it going again. Now, we refuse to call AHS about air conditioning work. Our experience was absolutely horrible. We were 30 days with no AC with a baby and small children in the house. We would call and it would take a week or more for the techs to show up. When they did they said they thought they fixed the AC. Two hours later, it wasn't working again. The worker, who wasn't even local, told us to just pay him cash for the Freon. They put it in and it leaked out immediately. It was a total nightmare.

I reached out to American Home Shield and they helped me schedule an appointment for my microwave that started acting up. We had scheduled an appointment, and then we had Jack come over. A very fine gentleman. What I liked about that, the convenience piece that, any appliances, they can just go to American Home Shield and have something scheduled versus previously when I was not with someone like American Home Shield. It used to be you gotta find out whoever the tech is, and sometimes you get good apples, sometimes you get bad apples.

American Home Shield's claim process has been good. We had a couple of claims and all of them have been addressed. One was for a water pipe leak. Draingo came out, located the problem and corrected it. They did a great job and the problem is now fixed.

With my AC claim with AHS, the first guy came out and he had changed my blower. Didn't even tell me he was going to change the blower. He came downstairs, said I need a new blower, so he was going to see if he has one in the truck. Then he came back with a blower, and this blower was loud. There was a second guy who came, and at that time, the blower was working really hard to keep my house cold. Then, it needed something else. So, they had to fix it again. But I really don't like this blower. I would like my quality blower I had if they could fix it and bring it back.

I’ve used American Home Shield for a couple of occasions since I've had the contract and it's been a pleasure. On two occasions, I didn't like the vendor that was sent out, and they switched it out with ease and provided me with a reputable vendor that I liked. With my recent claim, the AC wasn't turning on at all. Quality Service came and was very good.

American Home Shield is a good thing to have. I’ve had two claims on my stove with them. My AC was replaced and so was my dishwasher. The electrician who came recently was very friendly and went straight to taking care of things. It was pretty fast this time. Last time, it was my air conditioner and those people took a whole week before they came out. It was 100 something degrees in the house so I was not happy about that one. I have a girlfriend living with me and she's on oxygen. We bought a window air conditioner and stuck it in her room so she could breath.

The AC had a leak over the door in the basement going into the garage. It turned out the issue was a clog and some pipes. The guy who came out was very nice and professional. He did a great job. We're very pleased with him. We've had a couple of good experiences with American Home Shield and we've had a really bad experience with them as well. When our refrigerator ice maker stopped working in early November, the company that they subcontracted to, Whirlpool, really dragged their feet on things. It was mid-April before the ice maker issue was resolved. Also, the case got closed when the people left here the first time. So then, we had to pay another fee to open up the case because it wasn't fixed. It was a nightmare. So I checked into other warranty companies because it shouldn't be that difficult to get a refrigerator fixed.

The contractor was punctual. They called us before they left to come out to make sure we were there at the same time and they did good work and didn't make any mess. They were great. American Home Shield is something that people need.

When we have complaints, American Home Shield has always come back and corrected it. We've had it for over 20 years. We had it in Arizona, and then we moved to New Mexico. The only thing I've noticed is the rates keep going up recently. It's probably because of the cost of things. Other than that, I would recommend them to a friend if they don’t want to worry about large expenses, granted you actually pay for those expenses every month as you make your payments to AHS. But it's just a relief. It just helps, especially when you're retired, like we are.

We keep my AC unit on 73. On Sunday, I felt kind of warm. I didn't know something was going on with the air conditioning. So on Monday, I looked at it and the in-home temperature was 78 though I have the thermostat on 73. So, I called American Home Shield and the first people, One Way, had a date for August 10th. That was not going to work, so I called American Home Shield back. The representative who helped me called One Way to see if they could come any time before, and that would have been almost 22 days out. They were not able to, so she called New Phase. I spoke with the technician. He told me that he was in Avon at that time, and he will be at my house within 30 minutes. He was here within 30 minutes. He assessed the issue, changed the part, and my air conditioner is now working. So, I’m cool and happy.

I really like American Home Shield. It's pretty easy to schedule and everything seems to be timely. We had a couple of issues. Our dryer was worn out and squeaking. Somebody came in and replaced some of the gut, and it now works. There's no squeaking and it's as fun as ever to do laundry again. We also have a Samsung French door refrigerator and the ice maker has been an issue since we've had it. They did one fix last year on it, and then came in and actually did a different fix and it seems to be working fine now. Having AHS is very cost-effective. It's $100 when I file a claim and that's much better than replacing an appliance or having somebody else just come out and repair it on their own.

I had an AC leak and it was resolved quickly. The technician was excellent and I'd like him to be on all those jobs if I could. He serviced everything and even though he had a theory, he checked everything before his theory was correct. So, I appreciated that. Because of the unexpected with new homeownership, the home warranty is quite necessary and I’ll keep AHS as long as I can afford to.

My AC was intermittently stopping but it would stop for days. My first call-in was to figure out why it wouldn't go on. American Home Shield wouldn't let me have any service on the weekend. 85 degrees in Florida is not acceptable so I will not renew with American Home Shield because of that. It's life-threatening when AHS doesn't allow somebody to help me during the weekend. Also, the original company, Integrity Air Conditioning, they were useless. They told me it was my underground drainage system that was causing the AC to stop. I had it re-dug and sucked out and there was nothing there. I won't let them come into my home again.

The air conditioning unit was revving loudly instead of operating normal with the normal sound. It was revving with loud sounds, and then it would go into a spray. And then, my wife noticed at one point it was just blowing warm air and not blowing cold air. We called American Home Shield because of that. The tech came out on time, knew what the issue was and fixed it quickly. We had a video of the noise, showed the tech the video, and he said he knew what it was from that. He looked at it and that's what it was. It was a capacitor that controlled the fan operation. That capacitor was bad so the fan wasn't working. The unit was struggling to operate correctly because the fan wasn't on. It was overheating during the day when it was really hot. So, the tech just swapped out the capacitor, did a couple of other things, and that was fixed.

There was some sort of stinky smell and I couldn't figure out where it was coming from. I thought it was methane but the guy from High Priority Plumbing that came out said it may have been because of a dry P-trap and that I needed to run water in all of my sinks in the bathroom. Hopefully, that would help. But that didn't solve the issue. It was the end of last week that the guy was here. I didn't have a chance to really deal with the issue again but I figured I would call someone else.

Anytime we need something, we call American Home Shield, and something's set up, comes out, and gets fixed. Recently our hot water heater was leaking. The plumber came out and we had to get a whole new water heater. It took a day for him to do it. Then, one of the cords popped off whenever we tried to run the hot water so we were without hot water for about two days. He came back out yesterday and fixed it up. It's working great now.

We had an excellent experience with AHS. My wife did everything online and we didn't even have to talk to anybody. It was quick. May Heating & Air came out and they were awesome. They got everything done quick. Our AC has been running great ever since.

The ones who repaired my fridge were great. After they diagnosed the issue, they needed to order parts, which arrived within a week. They came in as soon as they got the parts, and they did the repair very nicely. They replaced the motor and the control panel because the motor was not working and the fridge temperature went up very high in the freezer (30 degrees). My refrigerator works now.

The dishwasher was leaking and I thought it didn't work. The technician put in all-new gaskets but I still didn't know how it worked. Finally, I figured it out. He did a good job but it seems like American Home Shield keeps sending so many emails and I don't like to be bothered.

There was a clog going out to the septic tank. I submitted a claim and then AHS got in touch with the plumbing company. They came out and fixed it. Everything's working well.

Everything was taken care of promptly and very easy to facilitate. Especially having just a single phone call and everything taken care of, it was fantastic.

I filed a claim for my air conditioner and the tech came out and worked on it right away. $100 deductible is all I had to pay and everything worked out all right. The tech was pretty knowledgeable and professional. He told me a lot of stuff and he had the work done that day.

It's disturbing that you get an email telling you to schedule something. Then, when you call, you get somebody that you can barely understand. You’re speaking in English. And they say, “You're not supposed to get that call.” American Home Shield should get people to answer the phone who speak English well. And don't tell lies about the coverage the customer has. Also, in a recent claim, the plumber he didn't try to make the diagnosis the first time. He came out a second time to do what he should have done on the first time.

Our refrigerator stopped working. The tech that came out was very good. It's been perfect since the repair.

When I made the call, AHS gave me an appointment two days later and my pool went from crystal to green because the pump was broken. The contractor came on time and fixed it. From the first time, the tech was confident and knew what he was doing. I'm so happy. But I would suggest that AHS have a contractor for emergency pool service.

When a repairman came, I directed him to the thermostat. He knew immediately by looking at it what was wrong and took care of it right away. He explained to me what was happening and what caused it. That was great because it was such a simple thing that I was not aware of. The reason I have American Shield is because all the warranties have expired from the builder. None of them had explained to me how to maintain the unit but the repairman did. I was very grateful for that and I'm very glad that it was an easy fix.

The dryer wasn't heating up and was making a lot of noise. American Home Shield sent Excel Repair Service out. They had to come back because the dryer heated up, worked, but it was still making noise, and we didn't know that until we started the dryer. They were nice.

The pan under our AC unit was leaking and it was clogged up, so it made the closet wet, and the ceiling. American Home Shield had someone come out and fix it. I like the home warranty. It's reliable, and I'm not worried about the expense because a lot of it's covered.

It took three separate times for the technician to come out on our claims because of the parts. Our dishwasher would leak soap into our dishwasher and get all over our dishes. It was closed and not even running. Also, it was overdrying our dishes to where I had to throw away a plastic utensil because it turned them white and ruined them. I mentioned the water filter the first time he was here. It was plugged in, but it wouldn't push water out. When he would unplug it, water would come out. Then, I played with it a little bit more. When he came back to fix the dishwasher, I brought it back up to him and showed him why it wasn't working. He played with it some and agreed, and then ordered the parts, and came back and fixed it. He needed me to order something to make sure that it was proven that it wasn't working. Everything went great.

The AC wasn't cooling off like it was supposed to, and it was getting to where it wouldn't shut off. I filled out the Home Shield claim form online. The next day, I got an email saying that a repair service had been scheduled. It was the day after that I got a call from the company. The techs who came out found the problem and fixed it. They were really professional. It was a great job. In the three years I've had Home Shield, this is the first claim I've made and I was very satisfied.

My shower upstairs was overflowing. It kept getting clogged as I was taking a shower and it overflowed. It filled up really bad. I had water coming through my kitchen light. The tech that came was great. With AHS, I like having everything I need to be covered. I don't have to come too much out of pocket to pay for repairs. The monthly payment and the service call fee could be cheaper. But, overall, it's worth it.

Chesapeake Heating & Air was fantastic. They were great. But the whole dealing with American Home Shield was a natural disaster because I didn't know anything. Nobody got back to me or nothing was online in my portal to tell me how much my copay was. I didn't even know what I was supposed to pay, my portion of the whole air conditioning unit stuff.

We had a leak and we thought it was coming from the plumbing. In addition to the leak, there were some other faucets that were leaking. The repair guy from JR Plumbing was able to identify the problem, fix everything and change the faucet out. I was pleased and impressed. But the initial problem turned out to be an HVAC system problem, so we got somebody that's coming out for that. I was able to call in the claim to American Home Shield and set it up with no problem. But the deductible was a little high. I was thrown off though it says that in the contract. I used a warranty when I had insurance before with a different company and the deductible was not quite that high. But that was some years ago so I don't know what the norm is now. $100 may be the norm.

Early last week, we were sweeping the floor and there was water. We dried it up, and it was there again. We didn't know where it was from and we didn't want it to develop into something else that we didn't want to be bothered with. It was like, "Okay, turn the water off and call the people who can figure it out for you." I dialed the number of Home Shield and they had all the information and took care of everything for me. A gentleman came out and did a fabulous job. One of the lines had water coming out of it, and he fixed it the first time and didn't have to come back. Everything was wonderful.

Monday, July 19th, my water heater went out and started leaking. I went online and submitted a claim to American Home Shield and I received a confirmation and notified that I would hear from someone within the next 24 hours. The next day, July 20th, I contacted American Home Shield and was wondering what the status of my service request. They notified me that my that the request was going to be handled by a plumbing company and I should contact them about when they would be out for inspection. I contacted the plumbing company on Tuesday, July 20th, and the plumbing company said they wouldn’t be able to even come out to inspect until the following Thursday, July 29th. That was unacceptable to me so I contacted American Home Shield and they assigned a new plumber. The plumber, The Honest Plumber, did come out that day to inspect and I was told that we needed a new water heater.

I just moved in, and apparently, the free spring check-up that I was supposed to have expired after my policy went into effect. It was advertised that it existed but didn't actually apply to me. But I still needed to have the unit checked out. An HVAC company came out and it turned out that I needed to have a filter replaced.

My pump housing on my pool was cracked completely, a little wear and tear. I made a claim with AHS and the online portal was fantastic. Then I got a text message saying who was going to come out and about when everything was supposed to be completed. The contractor, JnJ Pools, was fantastic as well. The guy that came out went in the valley and found the part. Then he had it back on and told me what I needed to do to get my pool back up and working. Considering that I was down for a bit and it took a while to get that thing done, I had to hire my own contractors to bring my pool up and it's all good now.

My husband passed away, so I'm a widow and I live alone. I find it comforting that I've got American Home Shield available to me. If something happens, I can call and get assistance instead of canvassing my relatives or the neighbors for advice. I've had to call American Home Shield twice since I've lived in this house, and neither time was it a difficult process at all. The people they sent out took care of the problem, and both contractors were excellent. They knew a lot about what they were doing and I had confidence in them. With one of my service requests, I ended up having to replace the line, but the guy gave me temporary water until that could get done.

The air conditioner was not working. I sent in a claim on American Home Shield's website and it was okay to use. Then, the tech came on time and he did a pretty fast job. I was satisfied with that. The problem was with a blower motor and when I was on the hone with the contractor, he explained what happened. Everything works since the repair.

The technician was on time, knew what he was doing, identified the problem, had it fixed and gone in about 15 minutes. I've had to use AHS twice and it's been good both times.

An inspector came in, showed me what was wrong with the AC unit and fixed the issue. Unfortunately, I understand it's summertime so I had to wait a week for him. But he did great. AHS has done so well that when it expires I'm thinking of renewing it for sure. I've had to use them a few times already, and I've only been in my new house for about three to four months. It's definitely something to have and consider.

Our AC was still blowing but it wasn't blowing cold. I called my Realtor when it happened. She gave me the number of my AHS representative, and I called that number. She was on vacation. It had an email for her partner so I emailed her. She called and gave me the agreement number. I called the 800 number. I got put on hold and it was for 10 minutes and I went online to figure it out. I set up my account and filled out the AC thing, paid the fee, and I got an email that said G and R was assigned to it.

The tech that came out for my refrigerator put in a new circuit board and the compressor kicked right on. He said, "Okay, compressor's on. You should be good. Give it 24 hours to stabilize." But the refrigerator wouldn't cool off. I called him back and explained to him what was wrong. The refrigerator section in that unit is just an empty box. The freezer does all the work. Then, up in the top, in the middle, there's a little vent with a fan with a door that opens and closes. What it does is when the refrigerator needs to go down temperature, the door opens up, the fan turns on and it moves air from the freezer to the refrigerator. I gave that information to him and he did some research. But he told me I needed to go back to AHS as he already closed the ticket.

Sears wasn't very timely in calling ahead to find out what my model number was. They called on a Friday afternoon, and they were coming on a Monday. I wasn't able to get them that information because they were closing 20 minutes before they called me. Luckily, the guy had what I needed to fix the issue the same day. However, I do have frustrations that my AHS premium went up without any explanation on my renewal date. Also, when doing a claim online, there should be a place to put a description of the problem rather than just checking boxes. Sometimes, you can only check one box, and it's not the only problem or it's not accurate.

Island Breeze came out the first time to fix my downstairs unit. It was low on Freon and one of the coils was out. Then two weeks later, my upstairs unit went out and the whole coils and outside unit were shot. They came in and put a whole new unit outside. But then it was making so much noise. It was driving us crazy upstairs. They had different settings on the fan and they can set it on high, low and medium. So now they put it on either medium or low because it's a lot quieter. But it was always coming on. Then it would shut off. It would only stay off for five minutes. The thermostat was bad. They changed out the thermostat today and put a new thermostat in it and then put the speed of the motor at a lower speed.

The AC stopped working. I went online Saturday evening to get it fixed. Then, it was fixed on Monday morning. I've done claims to American Home Shield a few times and it's relatively simple. They could change their process though for major things or things that could be dangerous. If your AC is broken in the summer, they could contract with a crew that does emergency visits. We had to wait two days for someone to fix ours.

I tried submitting a claim online at first but the website wasn't very user-friendly where it allows submitting more than one ticket or one service order. That was kind of difficult. But speaking with a representative was okay. I haven't encountered any issues when trying to contact someone to submit a claim. Also, I've been very impressed by each one of the contractors that have come out here. I'm impressed with the professionalism, the ability to troubleshoot the issue that's going on, and then provide repairs or let me know what the next step is.

The contractor was really good. They let me know when they were on their way. I love their promptness. I was never waiting on them. They knew exactly how far from the house they were and how much longer it was gonna be. That was fantastic. They told me exactly what they were gonna do. They also cleaned up after themselves. They were always friendly and courteous. The claims process with AHS was pretty simple and straightforward.

The repairman who came when our ice maker was freezing was very personable. He knew right away what was going on. He went to pick up a part, came back and fixed it that same day. Having American Home Shield helps to offset the costs of things that stop working in the home. However, it's not perfect because we've had had other things that broke in our home that the home warranty didn't cover all the way and it wasn't outlined. It's always a little bit of a surprise.

My air conditioner was leaking a bit. The website is easy to utilize and it lays out everything that I have with American Home Shield. They told me exactly who the contractor was. The only thing that was a little weird was instead of them contacting the contractor, I had to contact the contractor, which I didn't realize for a couple of days. I called them, they looked up the number for the claim, saw it, and they looked at where their techs were. They had one in the neighborhood that day, so they sent him over that afternoon. He was on time and fixed the ac without an issue. He was courteous and professional. He even filled me some different ways to keep it from smelling. He was outstanding. He even did a control check to make sure the ac was cooling off like it was supposed to. AHS does good work and I will always use them.

Going through the claims process was very easy and quick. I had two different companies come and look at my system because the first one said they didn't work with the type of Freon I had. They were both professional and polite, and everybody came when they said they were going to come. I have an older system that has an efficiency issue and the repair company gave me good advice. They also said they could send me a proposal for how much it would cost to fix the units or replace them.

I called American Home Shield on a Wednesday to get my sink repaired. The earliest the contractor could get to it was Tuesday so I was gonna try to get a plumber on my own. But I had a problem doing that with that so I called American Home Shield back on Tuesday. They got somebody out on Thursday. It took a week to get a contractor the first time and the next week, it only took two days. I was not pleased with that. But I really wasn't happy. I'm paying a lot of money for it and I have to wait a week to get somebody to come out to do something. But the contractor was good. They were fast and they knew what they were doing.

I had a claim for my dishwasher recently. American Home Shield had a simple and straight-to-the-point claim process. I called and they filled out the claim. I paid the money and a plumbing service came by the next day. They were very good and they got the job done. The tech was very professional and even showed me how to clean the dishwasher myself if I ever have any problems. That was great to know. Next time, I can save some money and do it myself.

American Home Shield contacts a contractor then the contractor contacts me right away, or at least somehow lets me know what's going on. On my recent claim, I called a contractor, A-US Air Conditioning of Texas, and they said I needed to call American Home Shield but I had already talked to them. American Home Shield then called the contractor who kept on claiming that they called me but they never called did. I called them. American Home Shield was very gracious and the technicians who came out did a great job but whoever was answering the phone was the one that I had problems with. I told them I needed to know when they were coming out. They said, “We're coming tomorrow.” I decided to go to work and next thing I know, I was looking at my Ring, and there was a technician there waiting for me at my house. The communication amongst the contractors is troubled.

American Home Shield's claim process is all automated. I called when the drainage thing was backing up and I was getting water in my garage. Service people were out the next day and they were on time. They fixed the problem and showed me what to do. Now, I know what to do in the future. The only thing I'm not sure about my home warranty is they say that if they can't fix your item, they’ll replace it. I don’t know how all that works.

There was a part that needed to be replaced in my freezer. The guy came out within two days and fixed it. Having American Home Shield as my warranty provider is great. I'm going to refer them. However, I used to get emails before though saying that they would give me a $25 credit card for referrals or for answering surveys. I don't see those emails anymore.

The young man who came out inspected the air condition in the attic and on the outside. And he wrote up what he determined to be the problem. He told me what the problem was. He had to go back and report that to American Home Shield, and they took it from there. The tech did what he was supposed to do. But AHS is a different story.

My AC wasn't heating and the guy who came out for service said it needed a new motor. We put a new one in and I now have cool air. The guy was very professional and efficient. I was very happy. I've had my home warranty for many years and haven't had to use it too much. But every time I did, it was great. American Home Shield gives me peace of mind. If anything ever goes bad, I know that it will get fixed.

Because I have AHS, I'm not worried if something breaks. It's a good feeling to have that not hanging over me, if something breaks, I have to have enough money to repair it. Recently, CAS Mechanical came out. One did my washer and the other one did my air conditioner. And both of them were really good, professional and friendly.

It was great when the techs came out for the dishwasher. He was very professional, timely, provided some additional insight on things I could do in the future to make it work more optimally. It seems to be working fine since they came out.

I got two units, one for downstairs and one upstairs, and the one wasn't cooling upstairs. I called American Home Shield and they got AC Rescue to come out. When they came out, all of the Freon was out, and then the tech checked in the cap and noticed that the O-ring was out of it and said, "That's probably why it leaked out." So, he put that in, new cap, and they filled it up with Freon. It cost me an arm and leg because I got the old unit. They are outdated now. They had the old Freon. They still make it, but it costs $110 a pound versus with all the new unit which is only $10 a pound. AHS only pays first $10. That ain't nothing. I had to get it to get my unit running. Then, a week later, the same thing happened again. Coming out warm, wasn't cooling.

American Home Shield did their part and I did mine with the deductible. The guy from Suffolk Appliances was very professional. He came out within 30 minutes. He had diagnosed the problem and fixed it. I got nothing bad to say about Suffolk Appliances other than the timeframe. This is something outside of American Home Shield’s spectrum. They get all the business but they don't have enough technicians to cover the ground. But as far as their service, it was A-1.

My recent claim with AHS was the garbage disposal. I am the owner and my tenant called me and said that she couldn’t get it to go like it was clogged. I called AHS. The techs came and she said that there is a special tool that you're supposed to use when it seizes up. She said that they were able to clear it. They did a great job and then they left. Every single time we’ve used AHS, they’ve been amazing. I recommend AHS.

I've used American Home Shield three times. And so far, every time it has been easy. They're easy to get in contact with when I call on the phone if I have questions about my policy or online. Recently, my downstairs unit wasn't cooling at all. Warm air was blowing out. The guy was here on time and out in 15 minutes after fixing the problem.

The first time a contractor came out, they determined that the compressor was not cooling. When the second guys came out the other day, they replaced the compressor. After they put the compressor in, there was no way of testing it when they were here. They said to give the icemaker 24 to 48 hours but it is still not making ice and it's been 3 days now. They need to probably come back out but I don't know who I need to call or if I need to call in. But I was very impressed with all the guys that came out. American Home Shield is good 'cause it saves money in the long run. It's quick service too.

I did a claim to American Home Shield for an air conditioner check. It was not working to standard. The technician was fantastic. He is highly recommended. He did have to come back, but he came back promptly over the weekend. So, it was great. It's nice to know that our claim got responded to quickly and appears to have been solved.

Our AC unit was not heating the home. The fan would kick on, it just wouldn't engage the cold air or the fan on the outdoor unit. Then I called AHS that day when I noticed the problem at 7:00 in the morning. Didn't get ahold of anybody till later that afternoon. Then it took three days. They said it would be three days till they could get here and that really sucked ‘cause it was pretty hot. But we survived it. The gentleman came with his co-worker. They did a good job.

Doing service requests to American Home Shield is very easy. All you do is call the number. Even the automated call's pretty good. When I called, I talked to someone, they gave me a number, and right away, they notified the company, and the company, in turn, notified me that they had been selected as the contractor for the job. It was a very easy process. When the gentleman arrived, I explained to him what the problem was, and he addressed it right away. He's very professional and very knowledgeable. We just carried on a professional conversation about the air conditioning problem, and he fixed it in no time at all.

My dishwasher wouldn’t close. The guy from JR Appliance Service came and I said it was the hinges. They were very professional. They called me first. I put my claim on a Sunday morning. They called me Monday morning. They came Tuesday and had to order the parts. They came the following week and were able to fix it. I like American Home Shield's website. It’s prompt. Once I submitted my claim, they sent me a text on who would be coming out. I’d recommend American Home Shield to people because it’s worth the money.

Recently, the breaker kept tripping and the AC unit would go off. It would be in the heat of the day and it would be late at night when it cooled down before I could get it to come back on. The AC guys came out twice and ran analysis on it and said that they couldn't find anything wrong. They recommended that we get an electrician out if the breaker tripped again. The electrician did some work on the box on the breaker and tightened up the wiring and I haven't had issues since.

My real estate person gave me American Home Shield's name, and I heard a lot of bad reviews about this company. However, I called to see what they were going to say and it was a very good outcome. They were very explanatory. I was having a problem with my window, and water was coming in, which was because it rained and it was leaking. It was hard for me to follow the contract that I have with the warranty company, but a guy went and showed me where on my contract that it was not covered, and I really appreciated him taking the time to help me.

Our AC unit at the second floor wasn't cooling. I had it on for about 10 hours, and it was just blowing air. There was no cold air. I put in my ticket on a Saturday, and then a tech from Stella was able to call me on Sunday. He was around the neighborhood and told me he could check out the AC out if I like. So he showed up 30 minutes after the call and figured out what was wrong within 10 minutes. There was some kind of motor issue and he was able to get a part pretty quickly. He didn’t get it the same day, but it was a lot faster than we both thought he was able to get it. He got it fixed and it's working perfectly.

One of the thermostats wasn't turning on. We just moved in the house, so we couldn't figure it out. The technician came and it was just a flip of a switch that was turned off. He was great.

I had a leak under my sink in my kitchen and I put the work order on a Friday. The contractor called me the same day. The tech was very professional and friendly. He replaced the whole pipe that was leaking and it's not leaking anymore. He did a great job. I've had AHS for about two years now and I've had really good experiences with the exception of the claim back in June. Our air conditioner went out and I put a request in on a Friday. Whoever AHS uses does not work on the weekend. There wasn't an on-call person to come out for the weekend. We didn't have air for four or five days.

Having American Home Shield, if something breaks, I don't have to pay everything to fix it. It's been helpful knowing that it's there in the background waiting to be used. Recently, a repairman came and fixed a broken microwave. He showed up on time and got it done. He was probably there 10, 15 minutes. It was seamless. It's like it didn't even happen.

My air conditioner wasn't cooling. AHS got somebody out and the tech resolved the problem. I also put in another claim for my washer and I was satisfied. AHS has good customer service and they're there when I need them.

I've used American Home Shield three times now and it's been great. So I'll continue to use them. My only issue is that the gentleman had quoted me a different price than what I'm being charged. But other than that, everything else is good. I have Shields Plumbing coming back out tomorrow because the guy pulled a half horsepower garbage disposal out and he tried to put a third horsepower in. So I called them and they're bringing the equal product out to me. But as far as AHS, everything's great. They did a great job.

I had an AC problem and I called American Home Shield. They sent somebody out day or two later who took care of the problem. The tech was a nice young man. Other than covering more cost on things as an improvement, for the most part, the service and coverage through American Home Shield has been pretty good.

We had a family member that had American Home Shield and as soon as we knew we needed a home warranty, they said, "Well, use this, mom." When you trust somebody, and they tell you that it's good, then you don't have to do the looking around. We were lucky. One time, my stupid thermostat would work and then not work. I put new batteries in it when it blinked new batteries then I went to sleep, and in the middle of the night, it was hotter than hell. I woke up and it was not working. It came on, then went off. After a night and a half of that, a repair man came and fixed it. Everything's cool as can be right now. Next time I have to call American Home Shield, I will tell them that these are the people I want to come.

When Maritime Plumbing came, that man was absolutely wonderful. He came out quickly, fixed my problem, offered me assistance if I had any problems in the future. That went very well. Same thing when my dryer went up. On that one, they had to order parts. But it got resolved quickly. The biggest thing was with the refrigerator. We ended up having to go and rent a refrigerator from Rent-A-Center so we had a place to have to store food.

Delta Heating and Cooling called the next day after I filed a claim with AHS. They couldn't get out till that Thursday, which was a little dissatisfying, especially since we were having a heatwave and I have an elderly mom that I take care of at my house. But I understood they have a lot of people who are having air conditioning problems. Then, the tech came out and got it fixed right away, which was great.

I did a request for a washing machine repair and the gentleman who came out was thorough, quick, and very professional. He took care of the problem and explained to me what was wrong, as he fixed it. He was great, and if something else was wrong in my house, I would definitely love to have his company come back out. I'm thrilled with American Home Shield. It's been convenient for me, because I just call and within a short amount of time, someone calls me back and sets up the appointment. I called one time and the automated system tried to go ahead and take my money, even though I needed to talk to someone. It was very difficult to get hold of a person because the automated system immediately is programmed to take the deposit. That's the only problem I had though.

A rubber was coming loose from our refrigerator and it wasn't staying shut. The contractor replaced it.

A few months back, the dryer started making noise, but it was still working. The guy that came just said it was dirt, and that I could live with it or I could pay somebody to come and clean it. I paid my $100 and I asked if they do that cleaning if that was the problem. He said no and walked out the door. Now, the dryer would not heat up. The gentleman that was sent took the thing apart in order to change out the igniter to light the gas up to get to dry it off heat. He let me clean the dryer by vacuuming it well inside and around all parts. He then asked if we have heard a noise in our dryer. I said yes and I told him what the previous guy told us about it. He said that it was not dirt, but a broken wheel inside. He replaced it also for us. The dryer was fine. This company gets an absolute A-plus. They took care of me right away. The lady on the phone was really nice too. She followed up and let me know when the gentleman was on his way.

All of the people that have come out have been really good. Sometimes it's hard to get in touch with them, probably just because we live in a rural area. But American Home Shield is always right there. Recently, one of our toilets leaked. The plumber was great. Once our year is up that our Realtor paid for, I will be continuing. AHS is a great program. I like the cost savings.

American Home Shield's process is very good. When I went and requested service, it was simple and it gave me the contact information. I called and the lady scheduled the next appointment. Our upstairs air conditioner wouldn't turn on. The thermostat went off completely and the tech came out, replaced the fuse and it began working fine again.

The AC wasn’t working. It was the Freon. The tech did what he was supposed to do and the air started working. American Home Shield has been great and I haven’t had a problem yet. It has been a fantabulous experience.

We had a leak in our water main line beyond the foundation of the house. Unfortunately, it wasn’t covered by American Home Shield because it was outside the foundation of the house. So I had to pay out of pocket for it. But the techs were both very nice. We had great conversation, laughed, and told jokes. They were very, very nice, and very professional. They explained to me everything they were gonna do and what they were doing. They fixed the problem and put everything back the way it was supposed to be, and went on their way.

We had a microwave go down and we had to wait a month for the parts which sucked. But the repairman, Lee, is good. He comes in, fixes the issue, and goes to the next one.

Our garbage disposal broke. It was really easy submitting the claim with AHS. That night that the plumbing company called me and scheduled my appointment. Sometimes it's a day or so later, which is inconvenient. But it's okay. Once the tech came and fixed it, it was really quick. He was on time and really friendly. It was good.

The AC kept coming on and would not turn off. It would not reach the temperature and then, all of a sudden, it would fall back. I had it set at 76 and all of a sudden, the thermostat was at 74. It would continue to run but would not ever reach 76. The tech was good and he said to call him back if I had any problems at all. He’d come back and take a look at it and see what's going on. He seemed to think that it might be the thermostat. But I've been having this problem for at least the last five years. I kept having repairmen coming out, checking on it, working on it and paying for parts, and nothing.

I opened the refrigerator to get some water out and I noticed it was not very cool. The freezer seemed to be working and it was still making ice on that side of the refrigerator, but the refrigerator side wasn't getting cool. So I unplugged it, let it reset itself and plugged it back up but nothing changed. We called and the contractor scheduled for the next day between 1:00 to 5:00 in the afternoon. The next morning, we got a call around 8 o'clock and said could they come in. Since it was a refrigerator, they wanted to prioritize it. So, they were here by 8:15.

The controller of my dryer broke and the timer wasn't working. Additionally, the seal of my refrigerator broke. The techs fixed it and they did a really good job. They knew exactly what the problem was, ordered parts on time and everything came in. They were really professional. I don't have to monitor the dryer anymore and the refrigerator has a nice tight seal now. Sign up with AHS. My experience has been solid. Everybody comes out on time to fix whatever needs to be fixed.

I had some issues when it comes to my dishwasher. It really needs to be replaced, but American Home Shield is not going to replace it. We've had three companies come out, look at it and try to repair it. The last company said[, "Oh, it's just a buildup of sediment type stuff. And this should clear it out. Run it with this, and it will be fine." But it's still doing the same thing. We don't feel comfortable or confident about running the dishwasher to clean our dishes. So I just got to the point where I was like, "You know what? I'm not gonna fight with you guys anymore. When I'm able to afford to, I'll just buy a new dishwasher and call it a day."

There was a crack on the external pipe and there was leaking on the upper pipe specifically. A tech assessed without asking what the issue was. When I talked to him, he hung up the phone without listening to me. Then, when he came, he went out to our garage and was just writing everything. His assessment was to replace our unit of the water heater. I told him it was only a leak and that the water heater is really working. He said the unit is too old already. It's good if my insurance is gonna be replacing the whole unit but I didn't think he could justify that one to AHS because the issue is only replacing a pipe. He agreed to fix it and it took just five minutes. Then, my wife told him about another complaint but he said he was done. Another contractor came out upon my request and they are excellent. They are really very cooperative and very open. The tech made a recommendation to replace the bowl and AHS replaced it.

I love American Home Shield's claim process. It's nice being able to go online, submit a claim, and get text updates. It's super easy. Everything seems to be going better than I expect. I did a claim for the dishwasher and repair people replaced the electrical panel on the front of it. It's working great now.

American Home Shield's website was very responsive and user-friendly. I signed into it and described what I needed. There were options to click. I clicked that I wanted rekeying and put in the address. Everything was done very quickly. A tech came on time and was very professional. It was crucial to get that rekeying done after moving in because before that, various people had keys. Getting a master key was a major part of changing addresses. This was my first experience with American Home Shield and it was a good start.

My GE microwave popped one day. I put in my request for American Home Shield on the 11th of July and the service professional came out on the 13th. He said it's more expensive to repair this than buy a new one. AHS called me on the 15th and they said I could get a replacement. So, I went and got a replacement that was the same model as the old one the next day. For the most part, the techs are able to fix things. When they're not, AHS is really fair about replacing. Not too long ago, our washing machine broke and AHS was also able to fix it even though it's a dinosaur. AHS is awesome and I love it.

AHS is very reasonably priced. There are different policies depending on what coverages that they want. I've had told some friends and they've gone and done it. The website is self-explanatory on there and is easy to use. It's better than when I first had AHS way back years ago. Then I left for a while. I went overseas. Then when I came back and bought a new house, I got American Home Shield and they're completely different. I like the ability to pay the $75 service fee upfront, instead of paying the people when they come. That's a really neat feature.

I feel like American Home Shield is definitely a benefit to a homeowner. The only problem that I've ever seen is that we had a heater and air conditioner issue years ago, and the gentlemen who've been sent never could solve it. Other than that, it's a good experience.

American Home Shield has been pretty good in some cases. The AC service that they did was phenomenal. It got resolved in just one attempt. I had a garbage disposal claim that was very well done. They've done a pretty good job on the plumbing too. Overall, I like American Home Shield. Most of the time I'm satisfied but occasionally, I do have pains. There are areas where they could improve. In the case of refrigerator, they ordered the parts, and it's just going in circles. They're saying it's a vague time of 10 weeks. I was hoping that they will resolve or payout, which hasn't happened. They can improve on when they know that an item is not going to be solvable, they need to come to a resolution quicker. Either they pay it out or kind of respond back saying, “We cannot fix it,” so that we can move on. I've seen that even with the microwave. Sometimes they tend to linger certain things without giving a resolution.

Our AC was not being efficient. It's only three years old and shouldn't have been struggling as badly as it was. The tech who came was very professional and he did his thing. He checked everything out and he fixed the AC because it's definitely running better already. He replaced the pump that was gunked up with some of our blob-ridden water. It was an efficient way to get things done and I got a great price on my end. If you're looking at, "Do I get an extended warranty on my newer appliances or no?" It would be a better deal to have something with AHS because it's the easier way to deal with things. The only thing is the home warranty is a pain in the tail as far as old things that I could just replace for not too much more than my service fee. Other than that, American Home Shield has been wonderful for all of our stuff that needs to be tuned up.

When some faucets weren't working, the plumber came in and fixed them all. However, American Home Shield has become too expensive. Prices have doubled in the last month or two. But it's good. It works. They do a good job at taking care of you. I've had a few different claims with them. Some of them took a couple of months, but still better than coming out of pocket for a new air conditioning unit. And they have always been good at fixing issues.

Definitely, I will recommend AHS. As a homeowner, it’s definitely a nice investment because things will happen in a home. When I submitted a claim for our AC, we got a phone call from the contractor and then they set up an available time. Then they also called the day before to confirm. Then they called 15 minutes before their arrival, which was excellent customer service.

As soon as I submitted the claim, AHS assigned me to Greenwell. They said that they would reach out to schedule or I could reach out and I reached out the next day. The tech came right over and got the process going. We had to wait on the parts and it took about two weeks. But once the parts came in, they came out and installed them. Greenwell was a fantastic HVAC company. It was pleasant doing business with them.

The hot water quit working on the washing machine. We ended up getting rid of the washer and dryer because we had other issues with space. We spent the $100 to get it fixed for nothing, but it’s all right. With American Home Shield, it was kind of nice to have the security of knowing that it could get repaired for that $100.

I went online and requested to American Home Shield a service tech, indicating that the air conditioning would not turn on. The condenser wouldn't turn on, and it ended up that the capacitor had to be replaced. The tech was good. The only thing is he didn't have on a shirt from the company or offered his card. I knew he was coming because he called me, but I would have been more comfortable had he been wearing a logoed shirt or presented his business card.

It’s about the third or fourth time I've used Bay to Bay Appliance Repair and the guys fixed everything. I'm happy. The process with AHS is a little cumbersome but this time was the smoothest of them all. I had a dishwasher that was coding, a dryer that wasn't heating and a washing machine that was making a terrible noise when it was in the wash cycle. They came out and fixed the washing machine immediately. A screw had come out and slipped off a gear. As soon as they put it back, it worked. For the dishwasher, they went through and went through a whole diagnostic thing. When they were finished, it worked. For, the dryer, they had to order a part. They came back in three days with the part and put it in. I've had experiences where it's taken them two weeks but overall Bay to Bay Appliance Repair has been good.

American Home Shield raised my prices after the first year and I did not appreciate that. Also, it takes forever to get ahold of somebody. But once I do, they're fairly efficient to take care of things. Although, if there is a glitch in the program and you ask to talk to a supervisor, they will not let you talk to a supervisor until you absolutely insist. The people that answer the phone are trained to read these stock scripts about how to handle things and when it’s anything outside of that perimeter, they have no authority to do anything and they handle it in a very evasive way. But AHS has fixed our refrigerator and replaced our hot water heater. This last time, they fixed the air conditioner. I really liked Rick from Iceman Cooling and Heating who came out for that. He was personable and he handled everything real professionally.

I couldn't reach the first company that I was referred to. I kept trying to call and they never called. Then, when I finally got ahold of them, it wasn't an office and then they said the soonest they could come was in two weeks. I was referred to another company, Xigent Appliance Repair, and they were professional. The issue is all fixed now but I didn't understand why I got sent to that first place and how certain companies that are not available are chosen. Other than that, all the contractors I've met that have helped fix things have been great.

The icemaker was leaking and quit making ice. It was nice to be able to call a one stopping place. I called American Home Shield and they found the person to fix the problem.

I was told that I was going to get the 50% off and that they were going to do a good job. The fan wouldn't turn off and they changed the part that enabled the fan to not stay on. They were not like the other previous air conditioning people that came out that were horrible.

The tech came out for our AC issue and he said it was a plugged drain. So, he flushed out the drain and refilled it, then made sure that it was draining properly. Just ran me through what to look for. He said my pan was fine. So far, so good. When Home Shield has their winter special, I’ll have that company come out. Overall, I highly recommend Home Shield.

The garage door wouldn’t do anything. You hit the button and it just clicks. The tech replaced the logic board on it or the motor. He was professional and right on time. He came and immediately saw what the problem was and went right to it and solved the problem. Afterwards, he explained what he did and how it could have happened or what he thought happened. He was nice and didn’t have any attitude. He was great to work with and he answered all the questions. The garage door got another error though. I Googled it and it said that it might’ve dirt down by the bottom of the garage door causing the sensors to make noise. I cleaned the sensors and it’s working okay now. I've had American Home Shield for a long time and I recommend it. It has saved me a lot of money on repairs and all repairs have been repaired the first time and there was no repeat.

In February, my pool pump went out and the repair company put a rebuild in. The next day, they had to replace it because something was wrong with the rebuild that was put in. It lasted till June, where a part of it broke, and they replaced that. What they put in was substandard because it wasn't new, and I had to pay a second $100 fee when they came out. They said they only guarantee the motor for 30 days, which a motor should last for years, but this was a rebuild. That went out in July, and it took me several hours on the phone to have a brand new motor put in there. I finally got my results that I needed, but it was frustrating what I had to do.

Submitting the claim was very quick and easy. I did a short phone call, and then they gave me a confirmation number. They said they'd be back with me within a day or so, and everything was just like they said. The guy that came out was very professional and informative. He got here a couple of hours before the time he said he would be here. He did a little more than he needed to do. He showed me how to flush out the coils after he fixed the problem. So that was very nice of him. I was very pleased.

The capacitor on the AC went out. The tech who came said it looked like it was the original capacitor when the unit was originally installed. He replaced that. That repair took just one visit. The tech was late but he was in and out within 15 minutes. I had taken the day off from work so it wasn't an issue. My unit is now much better than when I bought the house. Overall, I had a really good and fast experience.

AHS is a great service. The air conditioner wasn't cooling and it was making a noise. The repair helped very much.

Panhandle Pro Air is a young man that started his business in April. He is a one-man stop. We felt like he helped us with our AC issue and it was nice. But the system broke within six hours. I called him back and he said I'm gonna have to get a second opinion. He is offering to fix our AC incorrectly and that's been confirmed by five different companies. They got approval to remove one vendor off of hold and get them over here. However, now, American Home Shield's retention department is telling me that can't happen since they approved a repair under him. We were still setting an appointment with him on Monday but that looks like it's been canceled by AHS. No one can tell me why. And I can't get ahold of Bryson, the owner of Panhandle Pro Air. He won't return any of my calls, text messages, or anything. We've been dealing with it for almost a month and I am not happy.

American Home Shield's billing department is horrible. We have had three claims in the year of our warranty we've had with them. One was like months ago and that's all water under the bridge but it was mishandled and not charged to my card. The next thing I filed a claim, they told me that I owe money. The outstanding deductible has to be paid before I can file another claim. I paid it by phone and they said it was fine and I can file a claim, which is for the range. I did that and they promptly emailed me and got an appointment scheduled. That was last week.

My hot water heater sprung a leak somewhere and my garage was flooded. A contractor came out and they said I needed to get a new hot water heater. Unfortunately, AHS is going to cover hardly any of it and it needs to be a different type of water heater so it's going to cost more. That's a little misleading to customers who think they pay the deductible and everything will be taken care of. Every time I've put in a claim, AHS has had someone reach out to me right away but I'm going to cancel them. It doesn't make sense. My plumber is going to do the whole thing including the tank for less than what I was quoted with AHS.

My dishwasher stopped working so I put in a request for service. The original company was Sears and the appointment was from 12:00 to 4:00 last Friday. At 2 o'clock, they sent me an automated text saying they changed my appointment to August 11th. American Home Shield eliminated that vendor and gave me HBC. Their tech came out on Monday and was super professional. He had a mask on and he put booties over his shoes when he came into my house. He also answered all my questions. He checked the control panel of the dishwasher, looked up the part number, and put the information to American Home Shield. He said that when they get the part, he would be back out to finish the service.

I was very happy with my garbage disposal claim experience with American Home Shield. Abdul with AH Appliances Repair was really on top of it and was really willing to go out of his way to kind of help understand what was going on. They had to order the replacement, and he was in touch with me the same day that it was available. Then we were able to coordinate. He even came out on a Saturday.

Over the past weekend, we noticed our bath faucet was leaking. So I called AHS on Monday for the faucet. Then I had to call them back Tuesday for the refrigerator. Everything was fixed and I had no issues. With AHS, I don't have to search around for a repairman and wait forever for them to get out here. Also, it’s cheap.

There was a clog in the bathroom sink while in the kitchen, there was leaking underneath there. American Home Shield responded to my claim within a few hours. A little bit before the contractor's appointment, they sent a reminder of the appointment as well as a picture of who would be coming. The guy who came was professional and did a good job. It was just we were told that regarding the issue we have in the bathroom, a drain cleaning person should do it. It's been a reoccurring issue for a while now. Maybe it was just something that the contractor didn’t do. We got guys that are coming on Friday. That aside, I've had a good experience.

Initially, I called American Home Shield for a plumber. It was Friday, and it was on the Fourth of July weekend, so it was hard to get ahold of people. The gal called me Saturday morning, and at that point it had been raining as well, so I thought, “Well, maybe it isn't the plumbing." The problem could be the roof and the HOA where I live was working on getting a roofer out, so I said, “Well, can you just postpone it, because the roofer is coming out.” She did that for me then I called her back sometime later and said, “Can you please just get them back out here to confirm.”

I wasn't getting gas for my range and it turned out there was nothing the guy could do. The issue wasn't the appliance but I was able to fix it really quickly. The experience was excellent. I've told other friends about the insurance I got and a few of them have gone with American Home Shield.

We've used AHS twice and so far, so good. We had some electrical issues recently with the circuit breakers popping. The techs came out to check it. But they're not finished yet. They're going to change some lines that, unfortunately, we have to pay for. The techs were very nice. I met the owner of the company. His name was Greg and he was exceptional. I couldn't ask for better.

I just call American Home Shield when I need the work done, and the guy comes out and does the work. I thought it was the heating element, but it turned out it was just a fuse. The tech came in, he was here about 32 seconds, analyzed the dryer and said, "It's just a fuse," and replaced it. He said goodbye, and he was gone. It was quick. Very nice young man. The guy coming out and doing the work was 135 bucks, which is pretty much what their service call would have cost me. I had a recent air condition problem, but I didn't call American Home Shield. I forgot to. So, I paid for it out of pocket and it was $250. So, some things are obviously bigger ticket items, and this turned out to be a small ticket item. It's not that big a deal for small ticket items. But for the big ticket items, AC or whatever, it could end up being a lot more money. I split the risk with AHS on those bigger ticket items.

I've used AHS for rekeying the house and that was painless. The locksmith contacted me quickly, got me on the schedule the next day, came in and took care of it within a few minutes.

I had a water leak in the shower. The plumber said he was gonna be here between 1:00 and 5:00. He arrived here at 4:45 or 4:00 CST. Other than that, he did a really good job and was very professional. He was able to fix the problem right there and then. American Home Shield's claim process was simple but if you have a plumbing issue or leak, there is no way for you to put a description so the repair people would know exactly what the issue is. I've called before and when the repair people got here, they didn't have the part.

AHS is great. Recently, our AC unit stopped working for a while. The repairman who came knew his job and did a good job fixing me right up.

There was a penny stuck in my garbage disposal. The tech was only here for five minutes. He pried it out and everything was good to go. The technicians that have been out through American Home Shield have all been great. They're well-groomed. They put little footies over their shoes. They wear masks. They're polite and they're in and out without wasting much time because I work a lot. I got both of my daughters to sign up for American Home Shield, too, because it's such a good company.

The tech who came out replaced my faucet in my kitchen that wasn't working. The kitchen sink sprayer was not working. It was broken off. And the tech said he had to replace the whole faucet because of a tubing. He told me what he did. He said that he couldn’t just replace it. So, he had to leave and get another faucet, come back, and replace it. Everything is working great now. The sprayer wasn't working and now that I have it back, it's so much easier to do dishes.

We called AHS for the fan that quit running and a repairman came out and went directly to figure out the problems. It took him about maybe five minutes to figure out what it was and fixed it real quick He explained to us what caused it and how to prevent that from happening again in a way we understood.

Something in my washing machine wasn't working. It was plugged. A tech came a little earlier than the scheduled time. He was a nice old guy and he was helpful. He knew what he was doing and was well versed in fixing those things. He immediately went right to where the problem was and it didn’t take long. He unplugged things and cleaned everything out. He got the washing machine up and running again. We’ve been using the washing machine ever since. It was a good experience.

The lady that I talked to last week at American Home Shield was awesome. She called me because I had activated the warranty. She was in and off the phone within five minutes and had everything set up for me. Recently, I had a locksmith come out and do the rekey on all the locks. He was awesome. If I need anything in the future, I'm definitely using him.

American Home Shield is a necessary investment and I'm completely satisfied with them. I called them when my air conditioner compressor wasn't kicking on and they got somebody to come out. It was United Air, and they fixed the problem immediately. The technician did show up at the time they said he would be out there. He was very knowledgeable about what was going on and the service of that day was very fast too. But even though it's beyond American Home Shield's control about the schedule of when people can get out, it would be good if American Home Shield can get somebody under their umbrella that has a 24-hour service because it gets hot in Florida. The air conditioner went out Tuesday and the first available service was Friday. They apologized but I kind of had to send my kids to the grandparents' house for a few days.

Submitting a claim with AHS was great. I was hoping to do it myself online, but I wasn't able to find all the options. So I called the representative and she was able to help me with that. I had a bit of a clog in the bath pipe. I thought it was a bit of a clogging situation in the faucet, like when you switch from the faucet to the showerhead. The third one was the toilet bowl was making noise. Every time you flushed, it stayed on and continued to make noise.

The contractor came out to repair the drainage system and they fixed everything. Everything went well. I like American Home Shield’s claim process. They find people to get right on to it and they move swiftly through it, so everything goes right.

I called American Home Shield for my air conditioning unit that wasn't functioning. The contractor who came told me they were gonna fix it and everything's functioning fine now. American Home Shield was fabulous.

We've had American Home Shield for about 30 years and occasionally, we've had problems, but usually our experience is good. We had a recent claim, and the company was very quick to contact us. The fellow they sent to do the service is Antonio. He was very professional and explained everything that he was doing and did a really good job. He was a really good representative. We hadn't had anyone come to our house since March of 2020. During that time, we started having problems with the dryer and the dishwasher and the microwave quit. The oven kind of went on the fritz. Antonio fixed everything.

My washer wouldn't run cycles and it kept giving me an error. I had an awesome tech that came out and my washer is running really well. This tech was better than the last appliance person that came who told me I had some electrical problems. He told me he fixed the dryer but I was not supposed to use it until I got an electrician out to fix the electrical problems or it could mess up all of the wirings in the house. I put an order with American Home Shield for an electrician to come out. An electrician came and said, “This makes no sense. I don't know what he's talking about.” There were no issues with my electricity but I had to pay the copay. They wanted me to put in some type of appeal or investigation into it.

I called on the 16th for my central air and the part came on Tuesday. The guy who serviced us came out. He thought it would be within 48 hours that I would hear something. But the point that got me real bad was that nobody could give me a roundabout date on when it’s gonna be done. I couldn’t get a definite answer from anybody at first. Then I called and asked them when they were going to go do the work but they couldn't give me a date. A guy came out, looked and told me what he saw. He said I needed to exchange the unit.

I like that American Home Shield has a nice one-time fee for almost anything and it's simple how they take care of finding the contractor to come out. When our dishwasher wasn't draining correctly, the repair company came out quickly. My time was supposed to be between 9:00 and11:00, and they got there at 9:00. They were nice too about it all. They fixed it, and it's working fine right now. However, they also suggested that our dishwasher is going out, and we should look into getting a new one soon.

The AC unit was not cooling the house. I called American Home Shield and did a claim. Somebody from American Home Shield was on the phone. She was nice. The techs did their job. They were good. They had told me it was gonna take a couple hours, which we waited. It was midday, and it got hot. I contacted them back and let them know. They're supposed to come out tomorrow. Try American Home Shield.

American Home Shield's response has been pretty good. We had one situation with a garage door where it took a while to get a decision on our garage door. We were just without a garage door for two weeks. But they ultimately got it taken care of. Also, the techs have all been very professional. I'm happy with the experience.

If you call AHS for service, if they give you a person to fix your system and you don't stay on top of it, then it falls between the cracks. Other than that, the service went great and the guys are really nice. The tech did a great job with my air conditioner but I don't think what he did really fixed the issue. I don't feel that it is cooling. The tech said I should give it a chance to get all the moisture out of the room, and then see what happens. But right now, I'm still running my fan with the air conditioner.

It needs to be a little more clear-cut what's covered and what's not with AHS. When my stovetop cracked and one of the switches went bad, AHS said that they weren't going to cover that. They said it was structural. It is a top to the stove, but it's a glass piece that everything sits on. The heat always passes through there. If it overheats and it goes through the stovetop, there's nothing I can do about it. It's not like I dropped a pan on it and it cracked.

We set our AC to 78 and it was blowing air but not cooling. I got a great tech. He was fast and courteous. The AC worked after the repair. Having a home warranty, I have the ease of home repairs.

American Home Shield’s automated system sucks. You need to speak to a person sometimes. For instance, I came to realize that the electrical wiring in the house was freaking out because it's so old and brittle that even when you attempt to change your light switch, it falls apart. I tried to call American Home Shield back and asked if we could just let the technician do the whole thing because he came in. The wiring was working but it was so messed up. One of the outlets upstairs is connected to the wiring downstairs. If someone turns on the microwave and I'm doing something down, it would flip the switch. All that needed to be rewired.

My garage door opener was really old and I knew it was on its last legs. The tech confirmed that. The guy was very friendly, nice, and he put in a new garage door opener for me. I called AHS on Tuesday and he was here on Saturday. He had everything with him. He put in a whole new track and door opener and it's much quieter now. I'm very happy. However, when I had a problem with my oven and it kept going out, I finally called AHS and said, "Send somebody else because he's not fixing the problem." So, they sent somebody else and the guy tore the whole thing apart and said, "Yeah, you need a new thermostat." But other than that, I've been very happy with AHS.

The dryer was squeaking. You can tell the bearings and the rollers were bad. I went online and put a claim in to American Home Shield. I put my account number in and the issue I was having. They dispatched the person to me, and they did good. I tell everybody about AHS. It paid for itself over the years. They did fine with everything they’ve done for us. I had a refrigerator go bad. The process was a week or two until I got a replacement but they got me a brand-new fridge. They tried to fix it first, but they couldn't. I was very happy both times. Even though it took a week, it's still pretty good service.

American Home Shield was responsive as far as getting the folks out to the location to do the analysis of what the problem was. The contractor did do some due diligence as far as cutting some holes to make sure that their understanding of the situation was valid. So everything was good as far as a contractor coming out and providing recommendations. I spoke to an American Home Shield representative two days ago and he was talking about having the contractor come out and close the holes that their plumbers made. He said he was going to reach out to them and get back with me within four hours. But that was two days ago. So I have a problem with the actual follow-up action.

I've been with American Home Shield for 15-plus years. Their process is very easy. You go online and log in your issue. They tell you who it's going to be then the service tech always calls me really quick. I’m very pleased. Recently, we were having some equipment faults that were showing up on the thermometer. So again, the contractor had to determine where it was coming from then fixed the problem. I own a commercial insurance agency. We have hundreds and hundreds of clients that all have homes. Some homeowner companies can get a referral fee. It would be nice if we could put a link on our website and when we do our flyer mailings, emails and marketing to include American Home Shield as a service provider.