American Home Shield Reviews

There was an electrical surge in the neighborhood. I had an issue with my hot water heater. I called AHS and it took a long time. I don’t like talking to a machine. I was tired of explaining it to them, so I just hung up until I got somebody I could talk to. I finally got somebody on the phone and they told me it was gonna be between 48 hours before they could send somebody out. The tech that came out was courteous and did what he was supposed to do. He stayed and made sure everything worked right.

I called American Home Shield for the air conditioner and then they called A-1 Plumbing and Heating. They came out and fixed it. I've been with American Home Shield since 1990s and I like that I don't have to pay full price when things go out. I had a refrigerator that went out, they repaired it, and I'm still using it. That had to be over 10 years ago.

American Home Shield seems to be the ones that cover the most and get somebody out to fix them the best. I've had other home warranty companies, and I like American Home Shield the best. I recently put in a claim for my air conditioner and my dryer. The air conditioner is fixed. The dryer parts are in, and they’re fixing it next week. The repairmen were very courteous.

My washing machine wasn't draining the water. Doing the claim for it to American Home Shield was super smooth, easy and fast. The tech that came out was perfect. He was in and out in 15 minutes. It's really worth having AHS.

North State Mechanical came out to fix my air conditioner. It would turn on and run, but it would not cool anything. The house was like 85 degrees. They were very nice when they came out. They showed up on time to do their job and realized that it was worse and they had to do something in the furnace room that caused a little bit of a delay. But I'm happy with the air conditioner. Also, they were very nice and explained what they were doing. I've told people at work about AHS and how satisfied I am with the company.

American Home Shield has been helpful. My AC went out and I filed a claim with them on June 6th. Heritage came out a couple of days later and a guy was here for two minutes. He told my husband it was a fuse and he popped a new fuse in and left. The AC worked for a day and a half downstairs and called American Home Shield. Two days later, Heritage contacted us and they came back out. The second guy said the first guy didn't fix the wires, which were loose and touching. He fixed that and a day and a half later, the AC stopped working again. I called American Home Shield and told them what was going on. They asked for Heritage to come back out, asked for them to send a senior technician, do a complete diagnostic, and let them know. Heritage is coming back out again tomorrow.

I loved American Home Shield. I had it for a year, and I used it at least three times. My microwave took four months. But that was only because the part wasn’t available. It was supposed to come from China, and it took forever to get it. The techs were good at diagnosing my air conditioner and were very professional.

I've got two levels on my house and it's a zone unit. Typically, the bottom floor stays cooler than the top floor because it's so hot where I'm at. But the top floor got so hot that it was absolutely unbearable. It needed to be fixed. I called American Home Shield and they told me that someone from Hospitality Heating and Air would get in touch with me. Someone from Hospitality Heating and Air got in touch with me to set up the appointment. Several days later, they showed up. The guy seemed fairly knowledgeable. He came out twice. He looked at my upstairs in the attic. At that time, the upstairs was not cool, but it wasn't excruciating and hot. We chalked it up to it being extremely hot.

Home Shield’s service has been okay. But there was one time when there was no service. I spoke to someone and it didn't go anywhere. The order was not placed. There was no communication from Home Shield and I had to call the contractor myself. That aside, everything I needed to have fixed had been fixed so far.

I was able to speak to somebody quickly. But it took a week for the contractor to come out. So, that was a bit disturbing, especially for air conditioning, and the hot weather. But I had very good experience with American Home Shield. They’ve been responsive. And anybody they sent over has been professional. The contractor came to check on a problem with a leak. They said that they put something in to close up the leak, plus they added some Freon. AHS was very good and very professional. They knew what they were doing. I was very happy with them. I have recommended them and sent the links.

I've only dealt with American Home Shield for rekeying my home. The contactor showed up on time of appointment. They did their job quickly and efficiently. The tech was fantastic. He picked up after himself. Our first visit went well.

I just bought the house about a month and a half ago, and I've had to utilize American Home Shield's service already twice on the new house. Everything, so far, has been a good experience. They fixed the issues, and they’re prompt. They're polite, too. The two issues I've had were covered under the warranty. It gives me peace of mind knowing that if something does come up, I pay my flat deductible, and everything else is taken care of.

We moved in a year ago and the ceiling fan never worked right. It would speed up and slow down and speed up and slow down and sometimes reverse on its own. So, it never really cooled properly and would not stay at a consistent speed. So we asked American Home Shield that it'd be corrected then. Someone came out and then they never got back to us. No one ever got back to us. So, I was kind of displeased about that. When it came time to renew, I told American Home Shield I won't do it because they didn't fix the problem that we asked them to come out and fix.

I've had American Home Shield for years, so I like them. They have different plans to choose from and when you keep talking to them, they'll figure out the right one for you. It's easy to do and you have the confidence of knowing that you've got a warranty on your house on stuff that you don't typically have people in the back pocket to call, come out and fix like refrigerators, washers, dryers, etc. I've had a few claims and the only thing I've ever been charged for was freon but that's typical with anybody. The technicians have all been very helpful and knowledgeable.

I'm not real happy with American Home Shield at this point. I had a problem with my air conditioner and I'm coming out of pocket $1,100. Based on what I was told when I was first signed up, I was not expecting that something could happen that would cost me $1,100 out-of-pocket to get a repair done. Also, the repair still has not been completed.

It's been a horrible experience with American Home Shield. Since April 23rd, I haven’t had air conditioner. They had one person out in May and the guy said I had pinholes in my line so they needed to replace that. He said, I need a new AC. American Home Shield said that they wouldn't cover it because the pictures showed mold and mildew, which I told them to send me the pictures and show me the mold and mildew. It's repairable. They were gonna send out a second person. But they couldn't find anybody in my area. Now, I have to wait till July 12th, on my vacation day, to get somebody to come out here because the company that they chose is in Illinois and I'm in Missouri and they're doing it as a favor for American Home Shield. I also couldn't get a supervisor. I have called in May and in June every day to talk to somebody but nobody ever called me back.

Whatever service requests I wanted, American Home Shield assigned someone and the follow-up is good. We found some the issues in the rental house. So far, one issue hasn't been resolved. All the other issues have been resolved. The appliances, when they were unable to find a part, they replaced with a brand-new one. We're happy about that.

American Home Shield is a great service to have to solve those problems that we can't, quickly. I had an issue with a brand-new appliance. The tech was very quiet and professional. He fixed it and left.

We had problems with two toilets. Submitting a claim by phone was very easy. I enjoyed it because I'm not a real computer person. The plumber was very thorough and he took care of everything.

I highly recommend American Home Shield. They sent All Zone for an air conditioner issue. It was kicking on, but it wasn't blowing cold air. I did the claim through the app on my phone. It was super easy to use it. He fixed what he could that day, and he got it going. But then he had to order the blower because he said that it would probably go out again.

90% of the contractors are good. On the other hand, 10% do bad work. But I've been with American Home Shield for close to 30 years, so I'm satisfied. Every time my pool motor goes out, it costs me 75 bucks versus 700.

It was hot in my house and I thought it was my air filter, so I replaced that. The repairman found something that needed to be fixed and since then, everything has been fine. He was quick and professional. If I didn't have American Home Shield, I probably would've spent an arm and a leg. I only had to pay my deductible with them. But it would be good if they had somebody that speaks English better or understand better. Sometimes I get frustrated when I'm trying to explain something, and I'll just hang up and call right back.

My service with American Home Shield has been really good. I've used them twice for things I needed and they had a contractor out very quickly. I had a plumbing claim for a leak and I had my house rekeyed. There have been no hidden punches so I feel very good about it. The techs were super helpful too. Benefit of this service include the centralization of my calls for service in one place and taking care of claims quickly and not letting them linger. In other words, executing the request in a reasonable timeframe and then knowing what the trade service fee cost is upfront. It’s made my life a lot easier because I’m in the throes of transition which is rather challenging.

The AHS rep that signed me up was very nice and helpful. I was happy with the experience. She thoroughly explained everything. The way she presented was really good. I went with the highest package that covers everything. I was satisfied. It was also easy to submit a claim.

I've had really good and speedy service with American Home Shield. I recently had our AC worked on. It froze up because it wasn't getting enough air. A nice guy came out and then he had to come back the next day because it still wasn't quite right. He figured out the problem and fixed it. He was always on time. As far as AHS, it would be nice if they would pay a few more dollars on Freon. They only pay $10, and it's per pound. It's pretty pricey. It would be nice maybe if they would consider paying $25 per pound. That would be a big help.

Anytime I've used American Home Shield, they've come through. The only time where they didn't was when I needed a water heater and I went three weeks without one. I don't think it was their fault, but every company they sent out said they couldn't get that special water heater. I went with my own company and they found the water heater within 24 hours then installed it within 48 hours. We got reimbursed 300 of it instead of the 2,800 that it cost us. Other than that, American Home Shield has been fine. I used it for something in my fridge, and all it was was a filter. I also used them recently for my AC, because one of my buddies thought that my AC was going out while I was out of town, but it just needed to be cleaned. They came out and did that. All in all, the peace of mind is beneficial, and other than the water heater debacle, AHS is cost effective. If I would have needed a brand new AC unit, $75 is better than 4,000.

I like American Home Shield. But with me being a brand new customer, it was hard at the beginning to get things done, since I didn’t know how their system worked at first. And when I had to call so many times to get through about what I needed done, it wasn't explained to me how it worked. I read the information, but I still needed to know. Then, the people that I had who were supposed to fix my problem didn’t send all the information to American Home Shield. So, they had to call them back several times to tell them to do the work order that I already paid for.

I was kind of hesitant at first to get a home warranty but it has paid off with just a couple of things that I've needed from AHS. They respond to all the orders I put in. I have a drinking faucet separate from my regular kitchen faucet and it was leaking. Mr. Rooter came and I needed a whole new faucet. It was about a month before they came back out to put the new faucet in but it works excellent.

We had a 16 years old washing machine and the door around the hinge had cracked. There were other issues, too. The guy from The Repair Shack came out, looked at everything and when all was said and done, he determined that it needed a new control board, a new door, and a new seal. The cost of repairs was going to be more than the cost of replacement. He did a great job of explaining everything that was wrong with it and gave us an estimate of the cost. American Home Shield gave us the replacement options and now, we're just waiting for the new washing machine to come in. I'm keeping AHS for the price. I pay $70 a month. They're literally a phone call away and everybody that has come out has always been very quick to respond and very friendly and helpful.

We had sewage coming up through our tub and our shower, and apparently, there was a plug down in the main line that the techs got rid of. Now, everything's working. They did a great job. The claim submission process with American Home Shield went pretty quickly. I would have loved to have the techs out a little bit sooner, but we called them on the weekend, and there's a limited thing they can do with getting somebody out. I'm just glad that everybody was ready and willing to work with me. We got through this thing quickly. The customer service rep that I ran into on the phone did a great job, and was very friendly and extremely helpful.

There was water leaking out of my air conditioner in my garage, and we know from having this happen last year that the condensation line was dirty and clogged. So, the water was overflowing and then spilling out of the side of the machine into our garage. I put in a work order to American Home Shield. The work order was the standard. I paid the fee right upfront and they scheduled the service within the first day that I was available, which was the Monday three days after I scheduled it. They were available to come the next day, but my wife was working, I was working, and the kids were in preschool. So, I couldn't come out and take the day off. On that Monday, my wife was home so everything went great there.

My refrigerator stopped working. The tech ordered a compressor and got it in. But there was still something wrong with the icemaker so he put another piece in for the icemaker. Still something wrong with the icemaker, and I have to call him again now because everything in my refrigerator is getting warm again. They're coming out Monday. But the tech was a very nice man. He was very helpful and respectful. I did call the company that sent him out and told them that they had a very nice company.

Our air conditioner was three and a half pounds low on Freon. It's a very small number of clicks to submit a claim that I want someone to work on. I get an email from AHS saying, "A contractor has been selected. Here's the phone number if you want to call them yourself. Otherwise, we've already contacted them." If it's an emergency, I call them and see if I can get them out a bit sooner.

It was excellent with American Home Shield. We have a refrigerator that’s getting too old and something went wrong with it. This is the first time that I did a claim and we took some photos online. The rep talked me through it and asked the questions. Then the guy came to the house when he said he would. He did a through examination of the problem and ordered parts. As soon as he got the parts in, he called us up, made an appointment, came over, and fixed it.

I like AHS very much because they have been a very useful way to get ahold of people that will respond since covid. They've been quite responsive, professional, and timely. Everything's been quite satisfactory. Recently, we had a contractor here originally for maintenance.

When I call American Home Shield and request service, a vendor calls me back within 24 hours. We schedule a time and I'm grateful that they work around my schedule. However, some contractors are good and some are not. Some contractors have to be called back again to redo the work and some do not. One contractor had to come back twice. They didn't get it right the first time then they didn't have the part. I have a flat top stove. I was pushing the button but couldn't get it to come on. The repairman had to wait until he got the part. It was the same with the microwave. They took the microwave out and it was one or two weeks before they brought it back because he said he didn't have the part. He had to wait for the part to come in. But Air Plus did a great job. The repairman found a restriction on my AC unit after he looked at it, but he fixed it. He was timely and professional.

We've been in our home for about a year and everything that could have possibly gone wrong has so far. We’re not very good at fixing everything in the house. That’s why I got the American Home Shield at the behest of our neighbor. So far, so good. We needed a new toilet seal. We used American Home Shield's portal when we submitted the claim. It was less than five minutes before I got a call saying, “We can come out and check you out on this day.” It was a Tuesday. In about 20 minutes, the tech had the issue fixed. He was very good and professional.

When I signed up with American Home Shield a few years back, I got all the information about how it works. I've got a credit card tied to my account. The website is easy to use. When I go online, I select what the issue is, whether it's an appliance or my AC. I selected the appliance and then it would ask a couple of questions, like the type of cooktop and what was wrong with it. Then I clicked a few buttons, hit submit, and it automatically took my credit card and linked it to the $107 service fee. Within 24 hours, Advanced Appliance called and reiterated what the problem was and gave them a little bit of information and they set up an appointment to come out. Advanced Appliance does a good job. They've worked on my cooktop and three air conditioning units.

I've done a couple of service calls with American Home Shield. They got stuff resolved quickly. The service is usually really, really good. But my last experience was a little less, but we've got it resolved. The tech came out and inspected my washer. He found that it had some bearings that were bad on the main drum. It was cost prohibitive to change that out. So he recommended American Home Shield to replace the washer.

I've been satisfied with everything. I recently had some pipes leaking under the sink. I did a claim and American Home Shield sent me an email saying they received the claim and a contractor would be in contact with me soon. The next day, the contactor called and sent me an email to schedule the day and time to come out. They came in and fixed the problem.

The recent claim with American Home Shield was great. It took a little bit for the parts to ship, but Budget came out and the technician was really good. The claim before last for our washer was awful. We didn't have a washer for two weeks. We probably called and emailed AHS every single day for like six weeks. They just kept saying that things are on backorder. We asked them if we can get a new washer. We called and the customer service was horrible. When they finally did come out and "fixed the issue," it was back to the same. It didn't fix it. We ended up just having to buy a brand new washer. Everything was paid out of pocket. AHS wouldn't reimburse. They were like, "No. We fixed the issue." We were like, "No. You didn't. The issue is still persisting." They were like, "Well, it was out of the time window." It was stressful.

When my air conditioning was blowing hot air, I got online and submitted a service request. I got a message that said Doctor Cool had been assigned, and they would contact within 24 or 48 hours. They contacted me within six hours and set up an appointment for the following day. The contractor was awesome. They were there when they said they would be, and they were able to fix the problem. My air conditioning unit has been working ever since.

Someone came out because my washer was not fully draining the clothes and it was not doing the load completely. She was wonderful and my washer is working superbly now. I’m very pleased. From the very beginning, when I called the American Home Shield rep to ask and tell us about the service, it was exceptional. They also checked to make sure we've been pleased and taken care of. I like that. They're all around perfection. When you have a home warranty, you don't have to go out and find a repair person yourself. Also, you know that they're going to be there and they do the legwork for you. The cost is very good. The monthly fee I pay on it is fair. It's just convenient. Someone else recommended American Home Shield to me. They’re known too.

I know if something goes wrong, I have someone to call. And the tech comes. I know when to call. I don't have to worry about looking for someone. Recently, the tech just came out to change some light switches. He was very polite and professional.

In the years we've been using Home Shield, we've only had one time where we had to complain. We didn't hear from the people that were scheduled to come out and Home Shield had to get in contact with them to see what was going on. After they got involved, the contractor came right out and fixed the problem. Other than that, the contractors they use are very professional and they come in a timely manner. And when they say they're gonna come back, they come back. Discount Contractors came out recently for a plumbing issue and it went extremely well. They fixed it, cleaned up behind themselves, and were gone within 15 minutes. Also, I noticed Home Shield has the air conditioner maintenance as an add-on and there are more things that have been added to plans that we can use if we have to. Home Shield is a great company. I would advise others to use their services.

American Home Shield’s service is very convenient. My oven had an issue and I didn't wanna touch it in case I messed it any worse with the knobs so I had to call in. AHS sent a guy immediately and he fixed it within minutes. It was good. I also had an issue with my AC in the past and being in Arizona, AHS sent a guy and he got the issue resolved very quickly too. Except from the initial service being sent in, I didn't have to pay a dime. AHS gives me peace of mind.

I've had the bathroom and the air conditioner act up, and I didn't have any problem at all making appointment for someone to come out to fix it. The bathroom broke on a weekend and the contractor came out on Tuesday. So that wasn't bad at all. The tech that came out for the air conditioner was professional and respectful. He was very good. He listened to my questions and got the job done.

Alert Appliance came out for a claim with my cooker and it was fine.

My AC wasn't blowing cold air. I called American Home Shield by telephone and the process of requesting a service was very easy. They sent me the name of who was contacted to contact me and their phone number that I could call. AHS also said the contractor would call within 24 hours and they did. It was rapid. The tech tried to make an appointment with me on Tuesday, but I had something I had to do. So I delayed him until Wednesday of that week. When he came out, he was on time and it didn't take him long to discover what the problem was. It was a wire that had burnt through and he fixed it. I had air conditioning within a half hour or so, which felt really good. It was really hot.

We've always had good luck with American Home Shield. Recently, we used them for our refrigerator. A guy came and fixed it and it was simple. He changed the temperatures. American Home Shield has been really nice. We had a claim with our dishwasher a few years ago and they replaced it. We had to pay for some of it because they allowed us $700. We ended up getting the $1,000 dishwasher. That was our own choice. We'll be keeping our home warranty.

I'm happy with AHS. It's good. I got a brand-new stove from Home Depot. All of a sudden, one day, I was baking and the glass door imploded inside the oven and it took three times to get that fixed. But that wasn't American Home Shield's fault, that was the availability of the replacement.

I had a bad encounter with the contractor that AHS was using on the very first claim I ever filed. Someone assigned them to me and I tried to figure out what were some other options available for me as a consumer. American Home Shield's reps were very apologetic, but they didn't have a plan of action to say what was the next step. So that problem wasn't resolved. But my last two experiences had been pretty positive. I made the claims online and I read the customer reviews to make sure I was getting companies that were reputable before I chose them or committed to having them. I had Airflo come out for the AC and they did a fantastic job. They were really quick and we had great communication. But when I asked the technician if it was considered our bi-yearly check, he didn't have an answer for that.

I like American Home Shield's service well, so far. When we had an A/C problem, I initially set up the claim online and they responded quickly. The service technician was very good too. He did better than some of the technicians that had been sent out with our previous home warranty company. Overall, the benefit to having a home warranty is somebody does things for you. You don't have to worry.

The dryer went out and the techs did good work. I've worked with them before. The dryer is working well now.

In the past, when I've called AHS, especially earlier in the year, the techs didn't come out at all. They wanted to charge me for stuff that they hadn't even done. I'd call the tech and he'd say, "I no longer work for American Home Shield." Then I got to deal with my credit card company with getting all these fees off my card because they didn't come out and do any service.

The ice maker in our refrigerator was not working and we couldn't even get it out. It was frozen in. The guy who came was great. He immediately knew what the problem was with the Samsung refrigerator. The water line that they put into the ice maker was too far in and he needed to pull it out just enough so it would pour in and not spray in. When everything thawed the next day, we turned the ice maker back on and after it produced ice, it's working fine. The guy knew what he was doing and was very nice. We used American Home Shield for the dishwasher too and the same guy came and fixed it. But I'm not going to renew AHS because we got them as part of the purchase of the house and I don't know if I'll get $800 out of it.

Our air conditioning unit wasn't blowing cold air. I picked up the phone and called American Home Shield. I got an email saying who the contractor was. Eventually, the service was scheduled. My only concern was it took a little longer to get somebody. Sometimes, if you turn the air conditioning off and turn it back on, it just resolved itself. So, the contractor couldn't see the issue. In their mind, it’s working, so they didn’t look at that further. It was down for almost a week. But the second time they came, they were able to see it wasn’t blowing. And because I was able to see it, they looked a little further. Because I told them, “Hey, as soon as you leave, it’s gonna stop working again.” And it did. Because it wasn’t working, they actually decided to dig. The tech was knowledgeable and able to see what the issue was. The contractor did good the second time.

My washing machine was broken. The tech that came was great. He got it resolved as soon as he came out. It took a little longer than expected to get them out here, but I understand everybody's backed up with everything.

American Home Shield's infrastructure is lacking. When I have to have someone come out, it's very poor. I recently had an issue with the roof and I had to follow it up as if I was the project manager for American Home Shield. I got zero updates. If I called and just sat and waited, I would still be waiting. I had another claim where plumbers came and did a bad job of communication. They should communicate and tell me what was going on and when they were going to have people come out and check.

I had an issue with my oven. The experience filing a claim and the service from Sears were excellent. Everything with that situation was excellent on both parts, Sears and American Home Shield.

Our AC was not blowing cold air and All American had to fix it. I called American Home Shield to file the claim. The AC company came in to fix the issue, but they could not because we had an issue that was electrical. They sent the electrician who fixed the issue. AHS is a great company and they do a great job.

Dynamic Heating came out about 5 days after I put in the request for my AC that wasn’t blowing cold air and they fixed the issue quickly. When I originally called, American Home Shield told me it would be a three-week wait on the other company I was assigned to. I had to convince them to make some change for me. They switched me to a different air conditioning company, and it was fine. Three weeks was a bit much.

We had a backup. I like a place called Gotta Plumber and I asked specifically for them when I submitted a claim with AHS. The rep told me that they didn't have them on the list. So, I used my second go-to, Gurney Bush. When the guy came out, I was not satisfied because the backup was in my house and he didn't even come in. He just went straight to the main drain outside. He said, “I don't see the water.” I said, “It’s in my house.” He said, “I can run the thing out here,” He said, “We've already been paid, so we can go ahead and run it.” I didn't like his attitude. Then we went out of town. When we came in, the smell was horrendous. I went downstairs, the water was still standing. I called them back and I told them what happened. They sent out another guy two days later. He found out that that person should have come in because the actual stoppage was inside the house. But they took care of it. I've been satisfied with AHS.

I love American Home Shield. I've had them off and on for 20 years. I strayed and went to Choice and they were horrible. That made me realize how good American Home Shield was. I've had difficulties with American Home Shield over the past but compared to the other companies, they're better in getting the job done.

The customer service of American Home Shield does a good job. They had our garbage disposal replaced. Technicians came promptly and it didn't take long for them to do the job. They did a very good one. American Home Shield's service has been very satisfactory. We got what we paid for and we're very happy. In having a home warranty, the cost is the most important because any one item can run up cost more than what the premium would be for the year.

We've only had one issue with a repair that wasn't covered by American Home Shield but other than that, the service has been okay. It was on our shower and we had two different people come out. The nozzle where you turn your tub on was flipping around and the first person said it was from too much force. AHS said they wouldn’t cover it and when I asked the person about it, he said it was normal wear and tear. AHS had another person come out for a second opinion and he said the same thing. The guy said he would have them order the part but AHS denied that claim as well. But the other claims I had with AHS were okay. The only thing was when the air conditioner came out on a Friday evening and no one was able to come out until Monday. So, that forced us to go to a hotel for a few days, because it was unbearably warm in here. But other than that, I can't complain.

I used to have a different warranty company and when my dryer broke. Three months went by and it still wasn't fixed. They didn't seem to care that the company that they had assigned the claim to wasn't coming out. They kept rescheduling and rescheduling. I just went out and bought a new dryer. I canceled my warranty and found American Shield. I liked their reviews the best.

My AC unit would stop having the cold air come through and I was having a lot of water coming out of the furnace in the laundry room. I've never seen that happen before. We shut it off for 24 hours and we turned it back on after that. There was no more water coming through but we still wanted it checked out. Frog Pro Services came out and it turned out that I needed Freon. The tech filled up the Freon and it was supposed to have seven pounds. He only had about a little less than three pounds left in the container. He topped it off and explained to me that the reason why it looks like that is that the line probably froze but when I left it off for that 24 hours with this heat, it defrosted so it was good again.

A guy came for a claim I had with American Home Shield and he did not take a look at the problem. He said he couldn't do anything. There was a leak and he said it was behind the wall. He would have to open the wall. I told him to go ahead and do that but he said he couldn't do it. It looked very unprofessional and he was acting like he was my boss. Within five minutes, he left. He did not listen to me. I really had a bad experience with American Home Shield. Before, they took care of my air conditioning unit and the techs were very professional. They were very nice to me, they listened and they fixed the problem.

American Home Shield sent Airel to work on my heat pump. There was a hole, and all of the refrigerant escaped. So, they had to replace it and it was expensive. I called AHS on the phone when I did the claim. After going through the typical stuff in the beginning, it was very easy once I got ahold and spoke to someone. At first, I was talking to a recording and I had to answer questions, and my voice just doesn’t work with that kind of stuff. So, I asked to speak to a live person. I started getting results after that. I'm very satisfied with AHS.

My microwave was not working. Somebody came in and spent a long time trying to fix it and replaced parts and other things. We tested it. It blew all the fuses and all the work that he had done. So, it led to the fact that the microwave was defective. We're waiting for the check in the mail from American Home Shield, and they were nice when I called them and said, "Online wasn't working. How do we file the claim or how do we get reimbursed?" I called them and they gave me the email and how to do that and said we should get a check within 21 days.

I've had very good experience with American Home Shield. Only one time, I was disappointed, but it's not their fault. I had a garage motor that wasn't working and it took the door 10 minutes to get up. Coming down, it was quicker because of gravity. And the guy that came here reported to AHS that there was nothing wrong. AHS only goes by the feedback that they get. And I said, “That's absurd. How can you say there’s nothing wrong with going door? Do you know how long it takes the garage door to go up?” I told AHS to send me some other guy. They ended up sending me the guy, but with a motor. And he changed it. I said, “How can you say there’s nothing wrong with this?” Other than that, I’ve called AHS very few times and I've always been happy with their service.

When the oven and the dishwasher died, I did the claims online and American Home Shield set up a group to come out and check them. They checked them and then looked for boards. But they don't make the boards anymore, so they had to replace them.

My claim for the water heater was a huge mess. It took months. I was disappointed with that. I had to call back a million times. The contractor came out to do the assessment, and then I never heard from them again. I kept calling Home Shield and they said, “Oh, we’re waiting.” But when I called the contractor, they said, “You cancelled it.” I told them, “Who did you talk to? I didn’t cancel anything.” It seemed like it was being underhanded, like they selected the visit and then didn’t want to do the repairs.

I have a pending claim with American Home Shield. The roofing company does not want to take care of the issue. My insurance says that I can't file a claim unless it was done maliciously, which I don't think it was. Home Shield said that they could not cover it, which I don't understand why because that's what I thought I was paying the service each month for. I'm just a little disappointed with Home Shield that they couldn't help me out. This is my first time calling them and if it happens again, then I've made the wrong decision.

The fan would not run on the heat pump. I talked to an agent and he gave me the first company that American Home Shield was gonna recommend. Because I had a bad experience with a couple of them that came out, I looked them up and did not like the reviews so we went to the next one. The repairman called me before he was on the way, showed up right on time, looked through a couple things and figured it out, and fixed it. He said that the system was a little under on freon.

I called American Home Shield on the phone directly for an AC tune-up, and it was really easy. They did really well for me too. Through an email, they told me the company and the phone number if I didn't hear from them within 48 hours. The tech did really well, and I liked him a lot. So far, so good.

I did three claims with American Home Shield. One of them was for my hot water heater that stopped working. It started leaking. There was some of it that was considered not covered. I called American Home Shield and the representative couldn't explain it. There was a language barrier. But the contractor was great.

American Home Shield has always been outstanding. They have been awesome in getting somebody out. I would highly recommend them. I also like the fact that they offer those tune-up services for the AC and the heating unit. A repair person came out and fixed the AC perfectly. The dryer guy called me this morning, and he’s coming out tomorrow.

I called American Home Shield on a Wednesday and the AC was repaired on Thursday. The contractor was the key to the whole thing. They were amazing. When American Home Shield assigned one company to repair my air conditioning unit, they initially gave me an appointment that was a week out. So I called American Home Shield back and said, “Hey, I can't wait a week without my air conditioning being fixed.” The representative stated that he would call around to see if he could speak to one of the service providers and see if he can get me an earlier date, which he did. He called this company and they literally came out that same day. I also used American Home Shield when the TV wouldn't turn on. The tech said they could not repair it and they eventually replaced the TV. American Home Shield is definitely a smart investment. It’s worked out for me.

There was basically no difference in the programs. They only covered basic repairs. After paying $75.00 per service call I still had to pay out of pocket for almost every service request. When my AC died, I called for repair. The AC tech recommended a replacement and wanted to charge $2,000.00 to get the existing unit back online temporarily. I was also told they would not repair it that day since they had to get the parts via American Home Shield, it didn't matter that the AC was not running during one of the biggest heat waves. (Strike 1)

I was having problems with my air conditioner and I called American Home Shield. I paid the $75 co-pay and a guy came out and he said that my Freon was leaking and that I needed the air conditioner replaced. So, he submitted paperwork for the replacement and it was approved. A different guy came and brought an air conditioner and installed it, and then he said that I had to upgrade because the Freon that it took was becoming obsolete and it was very hard to find that Freon. The price of it was $140 per pound and American Home Shield was just gonna pay $10 per pound. He said I was better off getting an upgrade because that Freon was no longer going to be manufactured. So, I said, "Well, fine. If I need an upgrade, let's do an upgrade." He installed the air conditioner and then, he placed paperwork on my coffee table in the living room. I saw it after he left. It said that I was responsible for $7,350. It got me very upset.

I went online and booked the appointment for my refrigerator. The contractor was great. The filter was stuck and they resolved it. Overall, American Home Shield seems good. I got all my things replaced or repaired.

Our air conditioner would freeze up on the outside of it then a little bit inside the pipes. It was leaking stuff. I called American Home Shield and customer service was good. They answered everything and helped you out. Their contractor is all right too. As long as they do the job, I'm happy.

The people American Home Shield has sent out have been fast and efficient. Everything that has gone wrong in our home has been covered, or if it was anything additional, they explained why. It's been good service all the way around. The only thing is I used to have a local rep that I dealt with, and if I ever had any issues, or needed somebody to get set up, or needed to transfer service, I could call her, but now, I don’t have a rep anymore. Calling customer service stinks because it's a 20-minute hold.

My refrigerator went out and I realized everything was spoiled. The tech came and at first, he said it had frozen up and it was gonna be good. But it wasn't. The next tech was excellent. He really looked at everything. He said, “This is exactly what's going on with it.” That was a Wednesday and on Thursday, American Home Shield sent me an email saying, “You have a choice, either the e-gift card to Lowe's, or you can pick one of these 500 refrigerators.” But, the selection was not what we wanted. We wanted to get what we had and it was not available. When I went online, Lowe's had some stock available. That's where we went with the e-gift card that AHS just sent us today.

Our garbage disposal broke. I sent the request for repair to American Home Shield, got a response almost immediately online, and then 1st American came out the next day. So far, so good. I've used AHS on my air conditioning, disposal, and water leak behind the refrigerator.

I had a microwave problem, so I called the electrician out and he did some stuff at the circuit breaker box. Because, originally, the microwave was taking out the entire range in the kitchen. He fixed that so that the microwave was on its own circuit breaker so that it wouldn't take out the range. Then, when the service technician that AHS sent out came, he took the microwave apart and figured out where there was an electrical short associated with all things. The light that comes on in our microwave when you open the door was causing an electrical short which was tripping the breaker. So he fixed that electrical short, put the microwave back together, then remounted it above the stove. And that was the end of it.

I love A-US Air Conditioning of Texas. They repaired the AC unit two months ago. This next time, they sent someone else. The first person is the worst part. I'd never heard from him. He wouldn’t answer my phone calls. I didn't know if he did an estimate. Every time I called the guy, he'd just text me or hang up on my phone calls. That was why I wanted a second opinion. I requested the same guy that came out originally that fixed ours and they're great. He told us he could fix it or he could replace it and gave us our options. He said I could cash out and American Home Shield would pay what they were gonna pay to repair.

Over the years, American Home Shield has been good that was why we stayed with them. Recently, the air wouldn’t get cooler. The company that came out had a nice technician. He figured out the problem. He left, and then we realized over the next couple of days that it wasn’t fixed. I ended up having another third-party company come out and check, and they found there was no Freon in there. So, that was the problem. I had to pay a lot of out-of-pocket money because it doesn’t work. American Home Shield was very clear, if you call back, they’ll make it right with that company or find another one. That’s the way to do it, but I had to get it resolved right away. Otherwise, they've been very responsible. Everything's been fixed over the years.

American Home Shield's website is very easy to use when you need to request a service ticket. Even enrolling was very, very easy. It's nice that it's not a premium. It's kind of month by month, depending on what you need. I sent in a claim when our AC was out and it was resolved after the contractor came. My husband was there when they came and he said everything went really well and they were really professional.

I called my claim in and said the dishwasher wasn't working. The tech did a good job. He said it was something to pump the water through. I had a claim that was a faucet. And American Home Shield had somebody. It's plumbing and heating. They could do it, but we were not sure what we were trying to get out to get fixed was always understood sometimes in the automated or when we're trying to do it online. But we received who it was assigned to. He contacted us and asked what a time would be appropriate, and made an appointment to come out. He was very good. He came out fast. And he told us he needed a part and gave us that expectation. As soon as that part came, he might have called right on the holiday when most people aren't even working to let us know that he would be coming right out after that. So, he was good.

My air conditioner was having an issue with pushing out cold air. Frog Pro came about four times last year for the same issue. On the last visit, they said to put refrigerant in it and they said there was like a pinhole or something of that sort. But nothing was ever fixed. This season came and they come back out. It's the same issue and at this point, they said the unit needs a replacement. They submitted a claim to American Home Shield and AHS approved the replacement but I still have to come out of pocket with $3,500. But I don't have that laying around right now so I had to put another $300 in for refrigerant just to keep my home cool for the season. They advised that if I get it replaced within a six-month period, the $300 that I paid for the refrigerant will be applied towards the cost of the replacement.

But they were able to resolve the problem. I'm satisfied with American Home Shield. But I'd like them to have more in-person customer care, not just an automated one, because it's not useful if you have emergencies.

We had two issues. The dishwasher died, then before that, the oven quit working too. So, we’ve been without an oven for a while, but a guy just came and installed it yesterday from Lowe’s. He did a good job. The dishwasher was another Lowe’s project, and American Home Shield had them direct. The guy came out, installed, and took the old one. It was the same thing with the oven yesterday. All in all, it worked out pretty well and we haven't had a problem since.

I had my water heater looked at. The techs got out here quickly and did a good job.

We had our HVAC system looked at in the wintertime and we had to buy Freon, and American Home Shield paid for the fix. Then, we had to have somebody else come back out a couple of months ago and they replaced something. The HVAC system still wasn't working so we called a local company that we had dealt with before and they came out that day and we paid them directly. We had to pay for Freon that very first time and the tech said we shouldn't have had to pay for the Freon. It should have been something that the company should have been able to capture and save and reuse.

I'm liking American Home Shield's service but I am considering possibly not keeping it anymore because of the cost. I've only used it twice so far. I just don't think American Home Shield is benefiting me at all. I have a really old dryer that is not doing well. I just had somebody come in and check it. I've been a part of American Home Shield long enough where I bought probably two dryers just by being a part of the subscription. My dryer should be replaced and it was not. I could not believe it. The parts were ordered and redone and it's still not working right, so I'm not pleased. I'm spending a lot of money each month and we're spending $100 each time upfront. The cost is a little bit high considering we're spending as much money as we're spending in.

American Home Shield has been fairly responsive for us in Mesquite. The only thing that I don't like is we have to pay $75 every time I have somebody come out, and that’s what I thought the insurance was supposed to take care of. I recently had an appliance issue. The guy who came was clean and neat. We don't wear outdoor shoes indoors, and he had his own booties and was ready to put them on. Overall, having AHS is worth the money.

The washer is bouncing all around my basement. And it sounds like the house would fall down. It takes a long time, once you put your claim in, to get somebody to come out. When the guy came in and ran the washer, he ran a throw blanket from the living room and said it seemed like normal wear and tear, like the normal movement that it should have, said not to worry about it and just not to fill it as high. He thought it was overfilling. But when I fill it halfway up, it still bounces all over the basement. And I can't do less than a half a load of laundry.

We had a claim to American Home Shield for the dishwasher. The company that did install it blew a bunch of breakers in the house and now, we have no kitchen lights. I'm so frustrated with everything right now. They plugged it in. It blew a couple of breakers. They unplugged it. They drilled through my cabinet and put it in a breaker bar and it was fine. They left. When I came home, there were no kitchen lights at all. It blew the whole breaker in the house on the kitchen light. I called American Home Shield. They said it was not under their warranty. The only thing that was under warranty was the dishwasher. So, I got to pay out of pocket for whatever happened with this dishwasher. We should have declined the dishwasher. It hasn’t really worked. I ran it for the first time yesterday, and it has this rubbery chemical smell to it.

Most of the time, American Home Shield does fine. But every now and then, they would say they got a hiccup and don't do quite as well. Since it was a weekend when I submitted my claim, I had to wait the whole weekend with no air. The contractor came back out yesterday to check my air conditioning. But the technician couldn't figure out what's wrong with it. It quit blowing out cold air. But I had to tweak my panel box, and it came back on. I’m gonna just go ahead and get it fixed myself.

My oven was not working at all and I called American Home Shield and told them what was going on. They told me they contacted someone and then I got a phone call from the contractor. They said that they would be coming. MC2 Appliance was excellent. The tech had to replace something and he fixed the oven, and it’s working fine. AHS is good to have. When I call, someone comes out. I pay my $100 and if I don’t need it, they give you $100 credit. So, I don’t have any problems with them, other than everybody pays different. My friend has it and his is cheaper than mine.

I have American Home Shield and when I resigned my contract this year and upgraded to their Platinum plan they had promised me a free central air tune up with the Platinum plan. When I contacted them today to get that free tune-up. They said, "Oh sorry. That offer has expired." Basically "Too bad you're out of luck. We lied to you to get you signed up." I was told when I signed up that that was part of the Platinum plan, I was not told that it was a limited time offer and had to be done immediately. They will do nothing to honor what they used as sales bait. Be very wary with his company. What they say and do are not the same.

The AC was not cooling properly, so it was coming on and off. I called AHS then they sent me the name, email and phone number of the assigned contractor. The tech who came out was really good. He said the capacitor was bad and replaced the part. Everything is perfect now.

I'm very happy with the service of American Home Shield. Apparently, they made some changes on their phone lines, because we used to have to wait a long time and now, the phone pickup is a lot quicker. It's anywhere from three to five minutes. But there was a period of time where you can be sitting on that phone for an hour and a half and I was steamed about that.

The furnace didn't heat up adequately. So, we had somebody from American Home Shield come to check it out. There was something that was wired up as just a single-stage unit, but it's actually a two-stage furnace. So, when the second stage was connected to the thermostat, it fired up all the way and heated up to temperature. Overall, every time that we had something, the problem, through AHS, would get fixed.

American Home Shield’s service has been great. I’ve had quite a few different little problems here and there that have happened in the past four months, and they've been good about taking my calls and getting someone out quickly. When it's not fixed the first time, they send them out again and don't charge me, which is wonderful. I had a contractor for a water heater that came out a couple of different times and then I had one for a microwave, and then an air conditioner, and they’ve all been good.

The water heater was leaking so we needed to get that replaced. I called American Home Shield and the contractor came the day after. It was great. They ordered the water heater and replaced it. It was quick.

Every time that I called, American Home Shield sent somebody out and took care of my issues. So, I haven't had any issue with them following through with their contract. Recently, I did a water pressure claim in my master bedroom. They took care of that. I also had an electric claim on one of the restrooms. The technicians were very good. I was really impressed. They're all local. AHS has done really well for me. I've only been here for a year, and I've had a very good experience with them for the year I've been here.

American Home Shield’s service is A-. The contractors are local so the people that are in my area are target people. They’re responsive and they get out there. But there has been a couple of times where the contractor got to come back a couple times to truly fix the problem. They think it’s one thing and it might not be that. But overall, it’s been good. AHS is a little too expensive though. We had to do a renewal and they didn't help us much on price. But we're fortunate that I was behind the eight ball on it. So, the convenience of renewing was easier but I intend on shopping next time. You can find the same value for a lot less money.

We have a refrigerator issue right now that we thought someone would call us back on American Home Shield. Axis came here on Monday, they looked at something and thought that they needed to get back with their office, which we assume they did. We thought they would call us back Wednesday. And here we are on Friday and we haven't heard anything.

I’m liking American Home Shield very well. I had a garbage disposal replaced recently with no issue. The contractor was very professional. They were a little bit late, but they communicated ahead of time that they were gonna be late.

I’ve had previous repairs on a different air conditioner and those worked okay. But I’ve not been happy with American Home Shield’s service. I recently had the tech come out and check my air conditioner and everything was working fine when he left. Now, it’s not working. I'm gonna get my regular AC guy to go by them and check it out, and I'll pay for that. If it's something AHS needs to be involved with, then I'll pay for that.

The first guy came and said this might be the problem. They got a new part for the washing machine. It helped out, but we were still getting the same problem. Another gentleman came out and he pinpointed what it was. And so far, they replaced what was wrong. Everything seems to be working fine. American Home Shield follows up. If somebody doesn’t do the job correctly, or the problem wasn’t solved, they have them come back until it’s satisfactory.

I had an outlet and a light that were not working. I called American Home Shield by phone and I spoke to a person. I did three issues at one time. I did the light and the socket, which I was able to call. Then I did the dishwasher and the air conditioner service. The air conditioner guy was super professional. He was pretty informative. He told me that it’s pretty old and might be needing to be replaced soon. He talked about SEER ratings and new versus old. So, he gave me a lot of education. The dishwasher guy didn't fix what I needed. When he was investigating, he broke the handle. So, he had to order a part and come back and replace it. It was a different color than the machine.

I love American Home Shield. Their knowledge is excellent no matter what I call them for, and they fix everything I need. Customer service is excellent, and the time, after I call them, to get here is perfect. Recently, my refrigerator didn't have water anymore, and everything went out, including the lights. The repair people got out here quickly, and all it took was a refrigerator reset.

My freezer is not working properly. My ice machine was overflowing and I had frost in my freezer. And I have one drawer that doesn't have the glass on the top and the slide so that that crisper works. I called American Home Shield and the rep had me do a video. I received a text from the service provider quickly after I contacted AHS with the problem.

American Home Shield is a complete SCAM. NOT WORTH IT. They take your monthly payment but decline valid claims. We have submitted 2 claims which have been completely declined without merit. The first claim was for our HVAC which they claimed was due to weather damage. We live in Southern California where we enjoy some of the best weather in the country. We are a couple in our 60s and AHS recently declined our claim for the leak from the drum in our 5 year old LG washer stating “misuse.” An utterly ridiculous statement that cannot be defended due to an inadequate appeal process. STAY AWAY from AHS. Please note -Organizations that rate appliance insurance companies make note of poor reviews for AHS by consumers, but give them a good rating due to lack of competition for appliance insurance companies, which is a disservice to the consumer.

My previous issue has been resolved to my satisfaction, American Home Shield reimbursed me my total out of pocket expense for getting my AC fixed. I have up dated my review to four star vs. five star because I feel that the customer service department needs to work on their soft skills and not have such a cold/uncaring response.

Do Not use American Home Shield. I’ve been without AC for more than a week knowingly that I have a 4-month-old infant child & Elderly mother at home & sends Air Dynasty Hvac. Company won’t report to my insurance company full issue that my AC Condenser needs to be replaced, instead request for parts to be fixed knowing that’s not the issue. 2 Hvac techs not assigned to this company said that to me right away. It’s been over 100 Degrees every day, been waiting to get my AC to be fixed.

The outside unit was making a lot of noise. I filed the claim on Saturday and the tech came out on Monday, Memorial Day, to fix it. They sent me a text that the tech would be out at a certain time. He also followed up that he was on his way and was only about 30 minutes out so I knew to expect him. I was very pleased with how fast he was out there and got that fixed. He knew exactly what was wrong with it, went right at it, and put a new fan motor in it. Had it gone any longer, it would have burned up my compressor. I already referred AHS to one of my friends.

My garbage disposal went out. American Home Shield had to replace it. For the most part, my experience has always been pretty good. I haven't had to use it as much, but as my home gets older, I have called. The first couple of times I used American Home Shield, it was very easy but the people that they sent out were not very professional. I didn't feel very comfortable with them with me being here by myself. SND was amazing though. They were able to do what they needed to at the time.

I used American Home Shield and it was very good. This was for a ceiling fan where the motor went in it. I went online and it was very easy to do the claim. I got an excellent tech and everything went well.

I live out in rural Wyoming and apparently, AHS doesn't have a whole lot of vendors here. I've had two instances where I had a water leak that they couldn't get a plumber. So I had to get my own plumber and was supposed to have them contact AHS and go through all the hoops and bounds to get it done. So I'm not really happy at this point. They should look for vendors in the area. There are plumbers and repairmen who are not isolated to Northeastern Wyoming. Just across the border of South Dakota, there's a fairly large city of Spearfish, which is only 30 miles away, and the techs there come out here to work, too.

The service with American Home Shield has been great. I haven't had any trouble at all and the companies they send out are qualified. So, everything is good. I’ve had claims for the air conditioner and for plumbing and there were no problems at all. I did my copay and they called the guy. He came out, did the repair and left. I'm pleased with AHS. If I wasn't, I'd change and go with somebody else.

I like American Home Shield and the coverage. It seems like everything is covered except for the smoke detectors. Hopefully, they can come up with a way to cover the smoke detectors. But the best part is getting the contractors out for service. I don't have to wait an extended amount of time for them to come. It's usually within a week. I had Bennett Air come out when I had an AC claim and I like them. I wish they had diagnosed a bigger problem sooner but it's okay. They respond pretty quickly and without me having to contact them for updates.

I got AHS for my dad because he's 94. The website makes it really easy to submit a claim. For our recent claim, the tech texted me to let me know that he was gonna be coming and introduced himself. He was very nice. I explained to him that it was really hard for my dad to understand 'cause he could hardly hear. So, he called me afterward and let me know that he was done and what was wrong and took care of it. My dad was very happy with his service. I definitely would recommend AHS. I've had a good experience with them before on a couple of claims that I've done and then with my dad too.

One of the pipes and the toilet were leaking. The contractor came and fixed the pipe leak. But the toilet, the tech said he had to get authorization. He came back after three days, spent almost four hours and said it was fixed, but it wasn't. So they're coming again tomorrow. But American Home Shield are good people. They're always there when something happens. They have sent people who come to take care of them. They always came and took care of it. I'm especially very happy with Golden State Plumbing. A few times, we had a problem with the AC. And a swimming pool pump here and there. So, everybody's okay. Just the Highway Plumbing & Rooter tries to look for work to get more money. AHS is always willing to work with us, whatever it is. They listen. They’re on time and very professional. I would recommend them to even my enemy.

After a guy came out three times for the icemaker on my LG refrigerator, we were able to get ice once for not even a full bucket, and that was it. The tech did something to the water line, because the water line kept freezing up, and on the last visit, the same issue was still there. So, he said that they were going to get in touch with Home Shield to see what was the next step for my refrigerator. But I ended up calling Home Shield yesterday, letting them know that the problem still exists, and they didn’t have any record of Suffolk Appliances even telling them that. In fact, they closed out the claim, saying that it was complete.

There was a water leakage so I made a call. The tech came out and said there are lots of issues with my tiles. They eventually removed all the tiles from my home. Unfortunately, I need to pay $225 out of pocket. I felt like instead of calling AHS, I could've done it privately with someone. The issue is not fixed now. I'm waiting for them to come.

We had to turn in a claim for our refrigerator that went out. Sears came out, looked at it and said it couldn't be repaired. American Home Shield sent me the link to order one. They sent another company out that brought it. They hooked it up on a Wednesday and on Thursday, we lost everything in the refrigerator. We had called American Home Shield to see what they could do. They said it's under warranty. They couldn't help us. We called GE and they said we have to follow the warranty process.

I have two homes under American Home Shield. So far, it's been more useful for the rental property that I have right now than the house I’d been living in. With having the home warranty, I like not having to drop thousands of dollars out of pocket on a new appliance if it breaks. It was a stoppage this recent claim. There was a clog in the toilet. It ended up being the plumbing line and they said that it was because of excess toilet paper.

My air conditioner stopped working, so I did a claim online. And American Home Shield connected me with the contractor. They contacted me, made an appointment, and came out within the service time. They paid good attention to me and got the problem solved quickly. They had the part. It was a small one to where he fixed it in 15 minutes. That was my first incident. And it was so easy. It was amazing. I did it because I bought all of my appliances at the same time, and all their warranties expired about the same time. And I'm terrified of that. I can't afford to buy new. This is a new house. That air conditioner was three years and eight months old, and it already broke. I can't afford those kinds of expenses. So, it was nice that I had the warranty. For $60 a month, it's peace of mind. And I can't replace that.

We had a garbage disposal issue. We're in Beaumont and AHS wanted to hire somebody 90 miles away from Houston. Then, when they sent an electrician out, he said that the plumber didn't know what he was doing. But when the plumber came back, he said that the problem was not what the electrician said it was, and it took a month of back and forth to resolve the issue. But if AHS used some local plumber or local electrician, it would have gone much better. When you file a claim with AHS for a washer and dryer, they'd come out in two weeks, order a part, then you'd be sitting there going to the Washiteria for a month. I'm not too impressed with their process and the main problem is who they select to send out.

The hot water tank was leaking. We noticed the water was getting deeper and deeper in the pan. AHS sent someone and we paid for the call. We replaced the hot water tank. They covered the cost of the tank but they did not cover the cost of the installation. We knew it was an old tank when we bought the place. That's one of the reasons we took the warranty out. They had to put a pressure tank in, which it didn't have before. The installation guy changed the piping around a little bit. And due to that, they didn't cover that. It was $1,300. We had to pay out-of-pocket. But it didn't seem like there was that much work to be done. The plumber company they had did a good job, though. But it was just more than we thought we'd have to pay out of pocket.

There are lots of bureaucracy happening with American Home Shield. To get something fixed, it took me two weeks. I lost my time and my patience because I didn't know what to expect. Every time I was calling, the rep was explaining different things to me and was not being consistent. It was an AC issue and that was during the season where we all needed to have an AC because it was summertime. I asked American Home Shield to assign an individual. They assigned an individual and that individual said that they were not be able to do that.

We had a faucet with a drain that was clogged. American Home Shield sent someone who plunged it and stuff came out of the drain. Now, the drain works.

I'm liking American Home Shield's service. The second time, we called them for the refrigerator. The tech came out and fixed the problem and I haven't had a problem with the refrigerator since. The garage door, the gentleman came in, was very professional. He told me what my options were and I took him on purchasing a new garage door opener and it's working good. However, I put in a request for two appliances, which was a refrigerator and a microwave, and the microwave guy called me a week later. So, it was two different services and they charged me $75 for each one instead of just putting it on the same service which came out for the refrigerator. I found out what my problem was, so I didn't have the microwave guy come out and service it, but they never refunded that $75.

I can count on one hand how many times I've used American Home Shield, and their customer service is good. There has been a couple of times I can't understand the person that answered the phone though. I also didn’t get a good outcome on the washer, but it could have been the age of it. The machine was almost 15 years old, and the motor was going dead. The guy told American Home Shield, and they said they wouldn’t cover it. On another claim, the guy that came out to do our AC was wonderful. It was blowing hot air and the repair company was awesome. All in all, my experience has been excellent.

The reps don't understand English and every single order I have is messed up. Right now, I need a plumbing ticket opened for the third time because they were not able to edit it correctly. When I turn on my shower, the tub runs but the ticket said tub leaks. The plumber didn't understand what it was. They came out and fixed some of the things and they didn't even know what that meant. It's the worst service ever and I'm gonna cancel once I get this claim taken care of. I'm paying my money every month and I'm so dissatisfied mostly because of the communication. The ticket and the issue don't match.

I have been AHS customer for more 10 years. I opened a service request for my broken AC on 5/16/2022. AHS assigned their certified contractor to come and check the AC. The contractor technician came after one week and recommended the AC is low on refrigerant, need to filled accordingly. Which I agreed to do and they charged me $330 for it, as refrigerant is not covered by AHS. This did not helped at all and I called AHS again the technician recommendation did not fix the issues. They send same technician again and this time he recommended to chemically clean AC unit coil. Which I agreed to do and paid $260.00 as cleaning is not covered by AHS. This also did not fix the issue. I called AHS again and they sent same technician again. This time technician told the AC compressor is broken and need to replaced. However, AHS denied the claimed for some secondary issue. Which I don't understand.

I've had plumbers come out for my shower that was backed up. They came out quickly and resolved the issue quickly. They were great. I did the claim online through American Home Shield's website. The process was easy. I stopped using American Home Shield because I'm not happy with them. I don't recommend them. I had it for two years. After the first year, the rates raised extensively. Then, this time, I had a lot of issues with trying to get things resolved.

They were really good. They sent a company that works in the area and gave me their information so I could get ahold of them when I was trying to figure out how to work my work schedule. The air conditioner technicians were awesome. They had the equipment and everything they needed. I just paid the $100 and somebody fixed my AC. With the price of everything being as high as it is, I'm definitely paying more than 100 otherwise. The warranty is definitely worth it.

I had a microwave issue and that claim was good. I had some toilet running issues and sink issues and a contractor came out. It started acting up again and they came back out for free since it was the same thing. However, I paid for an air conditioning service, but I never received it. I also wish AHS would cover fireplaces.

The pool pump quit working on Saturday night. Sunday, my husband put the claim in. He told my son-in-law, “Well, you know what? Sometimes, ‘cause it's an older pump, let's change the filters.” So, he went out there to change the filters. And he didn't screw the one thing back on because we just ordered filters for it. The tech made me a little mad. Because after the pool pump quit, my son-in-law went out there to get the filters because we thought just maybe the filters need to be cleaned. And he must have unscrewed something. The tech started screaming at me telling that was what ruined my pool pump. But we didn't even open that thing until after the pool pump was dead.

I like that if something gets broken, AHS sends a technician. They don't take a long time and they're pretty reliable in the sense that what they say and what they do are not different. DMV came out for my fridge and the tech fixed one issue. But for some reason, the motor broke. He replaced the motor for the icemaker and he told me that the motor was making noise before. It was not functioning well. It could be a coincidence that after he fixed it, it got really bad. But he replaced it later. It’s working fine now. He was good. Only one little thing was he could've given me more time before he came in. He could've called me 30 minutes earlier. One time, he came suddenly, so I did not get much time to get prepared.

I signed on early November of last year and I like the service for the most part. But I do have issues sometimes with the folks that they contract out. The plumbers that they had were horrible. They caused us to have issues with our home insurance company. We had to really, really push them because of the things we were talking about created structural issues for our home. We looked them up online and they had been documented that they treated AHS clients horribly.

The repairman did a good job. He replaced the pipes that the other guy that came out two weeks ago said they needed to replace. I like the other guy better though. The first guy was real courteous and told me what the unit needed. It took them two weeks because they had to get the part, but they didn't call and tell me because of the pandemic.

The heating element went out on my hot water heater. It’s 18 years old. It’s the new one that was in the house originally, and it was clogged up with calcium. I called American Home Shield. I paid $300 and Infinity put a brand new water heater in for me. I'd recommend the people at Infinity anytime. If I'll have any plumbing issues, I would like them to come back and do my work. American Home Shield is good. They’re Johnny-on-the-spot. When I called the claim in, they were very professional.