American Home Shield Reviews

Our AC was not blowing cold air and All American had to fix it. I called American Home Shield to file the claim. The AC company came in to fix the issue, but they could not because we had an issue that was electrical. They sent the electrician who fixed the issue. AHS is a great company and they do a great job.

I had an issue with my oven. The experience filing a claim and the service from Sears were excellent. Everything with that situation was excellent on both parts, Sears and American Home Shield.

We've only had one issue with a repair that wasn't covered by American Home Shield but other than that, the service has been okay. It was on our shower and we had two different people come out. The nozzle where you turn your tub on was flipping around and the first person said it was from too much force. AHS said they wouldn’t cover it and when I asked the person about it, he said it was normal wear and tear. AHS had another person come out for a second opinion and he said the same thing. The guy said he would have them order the part but AHS denied that claim as well. But the other claims I had with AHS were okay. The only thing was when the air conditioner came out on a Friday evening and no one was able to come out until Monday. So, that forced us to go to a hotel for a few days, because it was unbearably warm in here. But other than that, I can't complain.

My AC unit would stop having the cold air come through and I was having a lot of water coming out of the furnace in the laundry room. I've never seen that happen before. We shut it off for 24 hours and we turned it back on after that. There was no more water coming through but we still wanted it checked out. Frog Pro Services came out and it turned out that I needed Freon. The tech filled up the Freon and it was supposed to have seven pounds. He only had about a little less than three pounds left in the container. He topped it off and explained to me that the reason why it looks like that is that the line probably froze but when I left it off for that 24 hours with this heat, it defrosted so it was good again.

American Home Shield's infrastructure is lacking. When I have to have someone come out, it's very poor. I recently had an issue with the roof and I had to follow it up as if I was the project manager for American Home Shield. I got zero updates. If I called and just sat and waited, I would still be waiting. I had another claim where plumbers came and did a bad job of communication. They should communicate and tell me what was going on and when they were going to have people come out and check.

I did three claims with American Home Shield. One of them was for my hot water heater that stopped working. It started leaking. There was some of it that was considered not covered. I called American Home Shield and the representative couldn't explain it. There was a language barrier. But the contractor was great.

I love American Home Shield. I've had them off and on for 20 years. I strayed and went to Choice and they were horrible. That made me realize how good American Home Shield was. I've had difficulties with American Home Shield over the past but compared to the other companies, they're better in getting the job done.

American Home Shield sent Airel to work on my heat pump. There was a hole, and all of the refrigerant escaped. So, they had to replace it and it was expensive. I called AHS on the phone when I did the claim. After going through the typical stuff in the beginning, it was very easy once I got ahold and spoke to someone. At first, I was talking to a recording and I had to answer questions, and my voice just doesn’t work with that kind of stuff. So, I asked to speak to a live person. I started getting results after that. I'm very satisfied with AHS.

When the oven and the dishwasher died, I did the claims online and American Home Shield set up a group to come out and check them. They checked them and then looked for boards. But they don't make the boards anymore, so they had to replace them.

Dynamic Heating came out about 5 days after I put in the request for my AC that wasn’t blowing cold air and they fixed the issue quickly. When I originally called, American Home Shield told me it would be a three-week wait on the other company I was assigned to. I had to convince them to make some change for me. They switched me to a different air conditioning company, and it was fine. Three weeks was a bit much.

My claim for the water heater was a huge mess. It took months. I was disappointed with that. I had to call back a million times. The contractor came out to do the assessment, and then I never heard from them again. I kept calling Home Shield and they said, “Oh, we’re waiting.” But when I called the contractor, they said, “You cancelled it.” I told them, “Who did you talk to? I didn’t cancel anything.” It seemed like it was being underhanded, like they selected the visit and then didn’t want to do the repairs.

I called American Home Shield on a Wednesday and the AC was repaired on Thursday. The contractor was the key to the whole thing. They were amazing. When American Home Shield assigned one company to repair my air conditioning unit, they initially gave me an appointment that was a week out. So I called American Home Shield back and said, “Hey, I can't wait a week without my air conditioning being fixed.” The representative stated that he would call around to see if he could speak to one of the service providers and see if he can get me an earlier date, which he did. He called this company and they literally came out that same day. I also used American Home Shield when the TV wouldn't turn on. The tech said they could not repair it and they eventually replaced the TV. American Home Shield is definitely a smart investment. It’s worked out for me.

I used to have a different warranty company and when my dryer broke. Three months went by and it still wasn't fixed. They didn't seem to care that the company that they had assigned the claim to wasn't coming out. They kept rescheduling and rescheduling. I just went out and bought a new dryer. I canceled my warranty and found American Shield. I liked their reviews the best.

In the past, when I've called AHS, especially earlier in the year, the techs didn't come out at all. They wanted to charge me for stuff that they hadn't even done. I'd call the tech and he'd say, "I no longer work for American Home Shield." Then I got to deal with my credit card company with getting all these fees off my card because they didn't come out and do any service.

I have a pending claim with American Home Shield. The roofing company does not want to take care of the issue. My insurance says that I can't file a claim unless it was done maliciously, which I don't think it was. Home Shield said that they could not cover it, which I don't understand why because that's what I thought I was paying the service each month for. I'm just a little disappointed with Home Shield that they couldn't help me out. This is my first time calling them and if it happens again, then I've made the wrong decision.

My washing machine was broken. The tech that came was great. He got it resolved as soon as he came out. It took a little longer than expected to get them out here, but I understand everybody's backed up with everything.

My microwave was not working. Somebody came in and spent a long time trying to fix it and replaced parts and other things. We tested it. It blew all the fuses and all the work that he had done. So, it led to the fact that the microwave was defective. We're waiting for the check in the mail from American Home Shield, and they were nice when I called them and said, "Online wasn't working. How do we file the claim or how do we get reimbursed?" I called them and they gave me the email and how to do that and said we should get a check within 21 days.

The fan would not run on the heat pump. I talked to an agent and he gave me the first company that American Home Shield was gonna recommend. Because I had a bad experience with a couple of them that came out, I looked them up and did not like the reviews so we went to the next one. The repairman called me before he was on the way, showed up right on time, looked through a couple things and figured it out, and fixed it. He said that the system was a little under on freon.

I've had very good experience with American Home Shield. Only one time, I was disappointed, but it's not their fault. I had a garage motor that wasn't working and it took the door 10 minutes to get up. Coming down, it was quicker because of gravity. And the guy that came here reported to AHS that there was nothing wrong. AHS only goes by the feedback that they get. And I said, “That's absurd. How can you say there’s nothing wrong with going door? Do you know how long it takes the garage door to go up?” I told AHS to send me some other guy. They ended up sending me the guy, but with a motor. And he changed it. I said, “How can you say there’s nothing wrong with this?” Other than that, I’ve called AHS very few times and I've always been happy with their service.

I called American Home Shield on the phone directly for an AC tune-up, and it was really easy. They did really well for me too. Through an email, they told me the company and the phone number if I didn't hear from them within 48 hours. The tech did really well, and I liked him a lot. So far, so good.

American Home Shield has always been outstanding. They have been awesome in getting somebody out. I would highly recommend them. I also like the fact that they offer those tune-up services for the AC and the heating unit. A repair person came out and fixed the AC perfectly. The dryer guy called me this morning, and he’s coming out tomorrow.

The ice maker in our refrigerator was not working and we couldn't even get it out. It was frozen in. The guy who came was great. He immediately knew what the problem was with the Samsung refrigerator. The water line that they put into the ice maker was too far in and he needed to pull it out just enough so it would pour in and not spray in. When everything thawed the next day, we turned the ice maker back on and after it produced ice, it's working fine. The guy knew what he was doing and was very nice. We used American Home Shield for the dishwasher too and the same guy came and fixed it. But I'm not going to renew AHS because we got them as part of the purchase of the house and I don't know if I'll get $800 out of it.

There was basically no difference in the programs. They only covered basic repairs. After paying $75.00 per service call I still had to pay out of pocket for almost every service request. When my AC died, I called for repair. The AC tech recommended a replacement and wanted to charge $2,000.00 to get the existing unit back online temporarily. I was also told they would not repair it that day since they had to get the parts via American Home Shield, it didn't matter that the AC was not running during one of the biggest heat waves. (Strike 1)

I was having problems with my air conditioner and I called American Home Shield. I paid the $75 co-pay and a guy came out and he said that my Freon was leaking and that I needed the air conditioner replaced. So, he submitted paperwork for the replacement and it was approved. A different guy came and brought an air conditioner and installed it, and then he said that I had to upgrade because the Freon that it took was becoming obsolete and it was very hard to find that Freon. The price of it was $140 per pound and American Home Shield was just gonna pay $10 per pound. He said I was better off getting an upgrade because that Freon was no longer going to be manufactured. So, I said, "Well, fine. If I need an upgrade, let's do an upgrade." He installed the air conditioner and then, he placed paperwork on my coffee table in the living room. I saw it after he left. It said that I was responsible for $7,350. It got me very upset.

I went online and booked the appointment for my refrigerator. The contractor was great. The filter was stuck and they resolved it. Overall, American Home Shield seems good. I got all my things replaced or repaired.

My air conditioner was having an issue with pushing out cold air. Frog Pro came about four times last year for the same issue. On the last visit, they said to put refrigerant in it and they said there was like a pinhole or something of that sort. But nothing was ever fixed. This season came and they come back out. It's the same issue and at this point, they said the unit needs a replacement. They submitted a claim to American Home Shield and AHS approved the replacement but I still have to come out of pocket with $3,500. But I don't have that laying around right now so I had to put another $300 in for refrigerant just to keep my home cool for the season. They advised that if I get it replaced within a six-month period, the $300 that I paid for the refrigerant will be applied towards the cost of the replacement.

We had our HVAC system looked at in the wintertime and we had to buy Freon, and American Home Shield paid for the fix. Then, we had to have somebody else come back out a couple of months ago and they replaced something. The HVAC system still wasn't working so we called a local company that we had dealt with before and they came out that day and we paid them directly. We had to pay for Freon that very first time and the tech said we shouldn't have had to pay for the Freon. It should have been something that the company should have been able to capture and save and reuse.

I love A-US Air Conditioning of Texas. They repaired the AC unit two months ago. This next time, they sent someone else. The first person is the worst part. I'd never heard from him. He wouldn’t answer my phone calls. I didn't know if he did an estimate. Every time I called the guy, he'd just text me or hang up on my phone calls. That was why I wanted a second opinion. I requested the same guy that came out originally that fixed ours and they're great. He told us he could fix it or he could replace it and gave us our options. He said I could cash out and American Home Shield would pay what they were gonna pay to repair.

Our air conditioner would freeze up on the outside of it then a little bit inside the pipes. It was leaking stuff. I called American Home Shield and customer service was good. They answered everything and helped you out. Their contractor is all right too. As long as they do the job, I'm happy.

I had my water heater looked at. The techs got out here quickly and did a good job.

We had a claim to American Home Shield for the dishwasher. The company that did install it blew a bunch of breakers in the house and now, we have no kitchen lights. I'm so frustrated with everything right now. They plugged it in. It blew a couple of breakers. They unplugged it. They drilled through my cabinet and put it in a breaker bar and it was fine. They left. When I came home, there were no kitchen lights at all. It blew the whole breaker in the house on the kitchen light. I called American Home Shield. They said it was not under their warranty. The only thing that was under warranty was the dishwasher. So, I got to pay out of pocket for whatever happened with this dishwasher. We should have declined the dishwasher. It hasn’t really worked. I ran it for the first time yesterday, and it has this rubbery chemical smell to it.

My oven was not working at all and I called American Home Shield and told them what was going on. They told me they contacted someone and then I got a phone call from the contractor. They said that they would be coming. MC2 Appliance was excellent. The tech had to replace something and he fixed the oven, and it’s working fine. AHS is good to have. When I call, someone comes out. I pay my $100 and if I don’t need it, they give you $100 credit. So, I don’t have any problems with them, other than everybody pays different. My friend has it and his is cheaper than mine.

The people American Home Shield has sent out have been fast and efficient. Everything that has gone wrong in our home has been covered, or if it was anything additional, they explained why. It's been good service all the way around. The only thing is I used to have a local rep that I dealt with, and if I ever had any issues, or needed somebody to get set up, or needed to transfer service, I could call her, but now, I don’t have a rep anymore. Calling customer service stinks because it's a 20-minute hold.

Most of the time, American Home Shield does fine. But every now and then, they would say they got a hiccup and don't do quite as well. Since it was a weekend when I submitted my claim, I had to wait the whole weekend with no air. The contractor came back out yesterday to check my air conditioning. But the technician couldn't figure out what's wrong with it. It quit blowing out cold air. But I had to tweak my panel box, and it came back on. I’m gonna just go ahead and get it fixed myself.

Our garbage disposal broke. I sent the request for repair to American Home Shield, got a response almost immediately online, and then 1st American came out the next day. So far, so good. I've used AHS on my air conditioning, disposal, and water leak behind the refrigerator.

I had a microwave problem, so I called the electrician out and he did some stuff at the circuit breaker box. Because, originally, the microwave was taking out the entire range in the kitchen. He fixed that so that the microwave was on its own circuit breaker so that it wouldn't take out the range. Then, when the service technician that AHS sent out came, he took the microwave apart and figured out where there was an electrical short associated with all things. The light that comes on in our microwave when you open the door was causing an electrical short which was tripping the breaker. So he fixed that electrical short, put the microwave back together, then remounted it above the stove. And that was the end of it.

My refrigerator went out and I realized everything was spoiled. The tech came and at first, he said it had frozen up and it was gonna be good. But it wasn't. The next tech was excellent. He really looked at everything. He said, “This is exactly what's going on with it.” That was a Wednesday and on Thursday, American Home Shield sent me an email saying, “You have a choice, either the e-gift card to Lowe's, or you can pick one of these 500 refrigerators.” But, the selection was not what we wanted. We wanted to get what we had and it was not available. When I went online, Lowe's had some stock available. That's where we went with the e-gift card that AHS just sent us today.

The washer is bouncing all around my basement. And it sounds like the house would fall down. It takes a long time, once you put your claim in, to get somebody to come out. When the guy came in and ran the washer, he ran a throw blanket from the living room and said it seemed like normal wear and tear, like the normal movement that it should have, said not to worry about it and just not to fill it as high. He thought it was overfilling. But when I fill it halfway up, it still bounces all over the basement. And I can't do less than a half a load of laundry.

But they were able to resolve the problem. I'm satisfied with American Home Shield. But I'd like them to have more in-person customer care, not just an automated one, because it's not useful if you have emergencies.

Over the years, American Home Shield has been good that was why we stayed with them. Recently, the air wouldn’t get cooler. The company that came out had a nice technician. He figured out the problem. He left, and then we realized over the next couple of days that it wasn’t fixed. I ended up having another third-party company come out and check, and they found there was no Freon in there. So, that was the problem. I had to pay a lot of out-of-pocket money because it doesn’t work. American Home Shield was very clear, if you call back, they’ll make it right with that company or find another one. That’s the way to do it, but I had to get it resolved right away. Otherwise, they've been very responsible. Everything's been fixed over the years.

I called my claim in and said the dishwasher wasn't working. The tech did a good job. He said it was something to pump the water through. I had a claim that was a faucet. And American Home Shield had somebody. It's plumbing and heating. They could do it, but we were not sure what we were trying to get out to get fixed was always understood sometimes in the automated or when we're trying to do it online. But we received who it was assigned to. He contacted us and asked what a time would be appropriate, and made an appointment to come out. He was very good. He came out fast. And he told us he needed a part and gave us that expectation. As soon as that part came, he might have called right on the holiday when most people aren't even working to let us know that he would be coming right out after that. So, he was good.

American Home Shield has been fairly responsive for us in Mesquite. The only thing that I don't like is we have to pay $75 every time I have somebody come out, and that’s what I thought the insurance was supposed to take care of. I recently had an appliance issue. The guy who came was clean and neat. We don't wear outdoor shoes indoors, and he had his own booties and was ready to put them on. Overall, having AHS is worth the money.

We had two issues. The dishwasher died, then before that, the oven quit working too. So, we’ve been without an oven for a while, but a guy just came and installed it yesterday from Lowe’s. He did a good job. The dishwasher was another Lowe’s project, and American Home Shield had them direct. The guy came out, installed, and took the old one. It was the same thing with the oven yesterday. All in all, it worked out pretty well and we haven't had a problem since.

I'm liking American Home Shield's service but I am considering possibly not keeping it anymore because of the cost. I've only used it twice so far. I just don't think American Home Shield is benefiting me at all. I have a really old dryer that is not doing well. I just had somebody come in and check it. I've been a part of American Home Shield long enough where I bought probably two dryers just by being a part of the subscription. My dryer should be replaced and it was not. I could not believe it. The parts were ordered and redone and it's still not working right, so I'm not pleased. I'm spending a lot of money each month and we're spending $100 each time upfront. The cost is a little bit high considering we're spending as much money as we're spending in.

American Home Shield's website is very easy to use when you need to request a service ticket. Even enrolling was very, very easy. It's nice that it's not a premium. It's kind of month by month, depending on what you need. I sent in a claim when our AC was out and it was resolved after the contractor came. My husband was there when they came and he said everything went really well and they were really professional.

I have American Home Shield and when I resigned my contract this year and upgraded to their Platinum plan they had promised me a free central air tune up with the Platinum plan. When I contacted them today to get that free tune-up. They said, "Oh sorry. That offer has expired." Basically "Too bad you're out of luck. We lied to you to get you signed up." I was told when I signed up that that was part of the Platinum plan, I was not told that it was a limited time offer and had to be done immediately. They will do nothing to honor what they used as sales bait. Be very wary with his company. What they say and do are not the same.

We have a refrigerator issue right now that we thought someone would call us back on American Home Shield. Axis came here on Monday, they looked at something and thought that they needed to get back with their office, which we assume they did. We thought they would call us back Wednesday. And here we are on Friday and we haven't heard anything.

The first guy came and said this might be the problem. They got a new part for the washing machine. It helped out, but we were still getting the same problem. Another gentleman came out and he pinpointed what it was. And so far, they replaced what was wrong. Everything seems to be working fine. American Home Shield follows up. If somebody doesn’t do the job correctly, or the problem wasn’t solved, they have them come back until it’s satisfactory.

I had an outlet and a light that were not working. I called American Home Shield by phone and I spoke to a person. I did three issues at one time. I did the light and the socket, which I was able to call. Then I did the dishwasher and the air conditioner service. The air conditioner guy was super professional. He was pretty informative. He told me that it’s pretty old and might be needing to be replaced soon. He talked about SEER ratings and new versus old. So, he gave me a lot of education. The dishwasher guy didn't fix what I needed. When he was investigating, he broke the handle. So, he had to order a part and come back and replace it. It was a different color than the machine.

I’ve had previous repairs on a different air conditioner and those worked okay. But I’ve not been happy with American Home Shield’s service. I recently had the tech come out and check my air conditioner and everything was working fine when he left. Now, it’s not working. I'm gonna get my regular AC guy to go by them and check it out, and I'll pay for that. If it's something AHS needs to be involved with, then I'll pay for that.

The water heater was leaking so we needed to get that replaced. I called American Home Shield and the contractor came the day after. It was great. They ordered the water heater and replaced it. It was quick.

The furnace didn't heat up adequately. So, we had somebody from American Home Shield come to check it out. There was something that was wired up as just a single-stage unit, but it's actually a two-stage furnace. So, when the second stage was connected to the thermostat, it fired up all the way and heated up to temperature. Overall, every time that we had something, the problem, through AHS, would get fixed.

American Home Shield’s service has been great. I’ve had quite a few different little problems here and there that have happened in the past four months, and they've been good about taking my calls and getting someone out quickly. When it's not fixed the first time, they send them out again and don't charge me, which is wonderful. I had a contractor for a water heater that came out a couple of different times and then I had one for a microwave, and then an air conditioner, and they’ve all been good.

The AC was not cooling properly, so it was coming on and off. I called AHS then they sent me the name, email and phone number of the assigned contractor. The tech who came out was really good. He said the capacitor was bad and replaced the part. Everything is perfect now.

Every time that I called, American Home Shield sent somebody out and took care of my issues. So, I haven't had any issue with them following through with their contract. Recently, I did a water pressure claim in my master bedroom. They took care of that. I also had an electric claim on one of the restrooms. The technicians were very good. I was really impressed. They're all local. AHS has done really well for me. I've only been here for a year, and I've had a very good experience with them for the year I've been here.

I’m liking American Home Shield very well. I had a garbage disposal replaced recently with no issue. The contractor was very professional. They were a little bit late, but they communicated ahead of time that they were gonna be late.

I'm very happy with the service of American Home Shield. Apparently, they made some changes on their phone lines, because we used to have to wait a long time and now, the phone pickup is a lot quicker. It's anywhere from three to five minutes. But there was a period of time where you can be sitting on that phone for an hour and a half and I was steamed about that.

My freezer is not working properly. My ice machine was overflowing and I had frost in my freezer. And I have one drawer that doesn't have the glass on the top and the slide so that that crisper works. I called American Home Shield and the rep had me do a video. I received a text from the service provider quickly after I contacted AHS with the problem.

I love American Home Shield. Their knowledge is excellent no matter what I call them for, and they fix everything I need. Customer service is excellent, and the time, after I call them, to get here is perfect. Recently, my refrigerator didn't have water anymore, and everything went out, including the lights. The repair people got out here quickly, and all it took was a refrigerator reset.

American Home Shield’s service is A-. The contractors are local so the people that are in my area are target people. They’re responsive and they get out there. But there has been a couple of times where the contractor got to come back a couple times to truly fix the problem. They think it’s one thing and it might not be that. But overall, it’s been good. AHS is a little too expensive though. We had to do a renewal and they didn't help us much on price. But we're fortunate that I was behind the eight ball on it. So, the convenience of renewing was easier but I intend on shopping next time. You can find the same value for a lot less money.

American Home Shield is a complete SCAM. NOT WORTH IT. They take your monthly payment but decline valid claims. We have submitted 2 claims which have been completely declined without merit. The first claim was for our HVAC which they claimed was due to weather damage. We live in Southern California where we enjoy some of the best weather in the country. We are a couple in our 60s and AHS recently declined our claim for the leak from the drum in our 5 year old LG washer stating “misuse.” An utterly ridiculous statement that cannot be defended due to an inadequate appeal process. STAY AWAY from AHS. Please note -Organizations that rate appliance insurance companies make note of poor reviews for AHS by consumers, but give them a good rating due to lack of competition for appliance insurance companies, which is a disservice to the consumer.

My previous issue has been resolved to my satisfaction, American Home Shield reimbursed me my total out of pocket expense for getting my AC fixed. I have up dated my review to four star vs. five star because I feel that the customer service department needs to work on their soft skills and not have such a cold/uncaring response.

Do Not use American Home Shield. I’ve been without AC for more than a week knowingly that I have a 4-month-old infant child & Elderly mother at home & sends Air Dynasty Hvac. Company won’t report to my insurance company full issue that my AC Condenser needs to be replaced, instead request for parts to be fixed knowing that’s not the issue. 2 Hvac techs not assigned to this company said that to me right away. It’s been over 100 Degrees every day, been waiting to get my AC to be fixed.

The outside unit was making a lot of noise. I filed the claim on Saturday and the tech came out on Monday, Memorial Day, to fix it. They sent me a text that the tech would be out at a certain time. He also followed up that he was on his way and was only about 30 minutes out so I knew to expect him. I was very pleased with how fast he was out there and got that fixed. He knew exactly what was wrong with it, went right at it, and put a new fan motor in it. Had it gone any longer, it would have burned up my compressor. I already referred AHS to one of my friends.

I used American Home Shield and it was very good. This was for a ceiling fan where the motor went in it. I went online and it was very easy to do the claim. I got an excellent tech and everything went well.

There are lots of bureaucracy happening with American Home Shield. To get something fixed, it took me two weeks. I lost my time and my patience because I didn't know what to expect. Every time I was calling, the rep was explaining different things to me and was not being consistent. It was an AC issue and that was during the season where we all needed to have an AC because it was summertime. I asked American Home Shield to assign an individual. They assigned an individual and that individual said that they were not be able to do that.

I live out in rural Wyoming and apparently, AHS doesn't have a whole lot of vendors here. I've had two instances where I had a water leak that they couldn't get a plumber. So I had to get my own plumber and was supposed to have them contact AHS and go through all the hoops and bounds to get it done. So I'm not really happy at this point. They should look for vendors in the area. There are plumbers and repairmen who are not isolated to Northeastern Wyoming. Just across the border of South Dakota, there's a fairly large city of Spearfish, which is only 30 miles away, and the techs there come out here to work, too.

There was a water leakage so I made a call. The tech came out and said there are lots of issues with my tiles. They eventually removed all the tiles from my home. Unfortunately, I need to pay $225 out of pocket. I felt like instead of calling AHS, I could've done it privately with someone. The issue is not fixed now. I'm waiting for them to come.

One of the pipes and the toilet were leaking. The contractor came and fixed the pipe leak. But the toilet, the tech said he had to get authorization. He came back after three days, spent almost four hours and said it was fixed, but it wasn't. So they're coming again tomorrow. But American Home Shield are good people. They're always there when something happens. They have sent people who come to take care of them. They always came and took care of it. I'm especially very happy with Golden State Plumbing. A few times, we had a problem with the AC. And a swimming pool pump here and there. So, everybody's okay. Just the Highway Plumbing & Rooter tries to look for work to get more money. AHS is always willing to work with us, whatever it is. They listen. They’re on time and very professional. I would recommend them to even my enemy.

My garbage disposal went out. American Home Shield had to replace it. For the most part, my experience has always been pretty good. I haven't had to use it as much, but as my home gets older, I have called. The first couple of times I used American Home Shield, it was very easy but the people that they sent out were not very professional. I didn't feel very comfortable with them with me being here by myself. SND was amazing though. They were able to do what they needed to at the time.

After a guy came out three times for the icemaker on my LG refrigerator, we were able to get ice once for not even a full bucket, and that was it. The tech did something to the water line, because the water line kept freezing up, and on the last visit, the same issue was still there. So, he said that they were going to get in touch with Home Shield to see what was the next step for my refrigerator. But I ended up calling Home Shield yesterday, letting them know that the problem still exists, and they didn’t have any record of Suffolk Appliances even telling them that. In fact, they closed out the claim, saying that it was complete.

I got AHS for my dad because he's 94. The website makes it really easy to submit a claim. For our recent claim, the tech texted me to let me know that he was gonna be coming and introduced himself. He was very nice. I explained to him that it was really hard for my dad to understand 'cause he could hardly hear. So, he called me afterward and let me know that he was done and what was wrong and took care of it. My dad was very happy with his service. I definitely would recommend AHS. I've had a good experience with them before on a couple of claims that I've done and then with my dad too.

We had a faucet with a drain that was clogged. American Home Shield sent someone who plunged it and stuff came out of the drain. Now, the drain works.

We had to turn in a claim for our refrigerator that went out. Sears came out, looked at it and said it couldn't be repaired. American Home Shield sent me the link to order one. They sent another company out that brought it. They hooked it up on a Wednesday and on Thursday, we lost everything in the refrigerator. We had called American Home Shield to see what they could do. They said it's under warranty. They couldn't help us. We called GE and they said we have to follow the warranty process.

The reps don't understand English and every single order I have is messed up. Right now, I need a plumbing ticket opened for the third time because they were not able to edit it correctly. When I turn on my shower, the tub runs but the ticket said tub leaks. The plumber didn't understand what it was. They came out and fixed some of the things and they didn't even know what that meant. It's the worst service ever and I'm gonna cancel once I get this claim taken care of. I'm paying my money every month and I'm so dissatisfied mostly because of the communication. The ticket and the issue don't match.

My air conditioner stopped working, so I did a claim online. And American Home Shield connected me with the contractor. They contacted me, made an appointment, and came out within the service time. They paid good attention to me and got the problem solved quickly. They had the part. It was a small one to where he fixed it in 15 minutes. That was my first incident. And it was so easy. It was amazing. I did it because I bought all of my appliances at the same time, and all their warranties expired about the same time. And I'm terrified of that. I can't afford to buy new. This is a new house. That air conditioner was three years and eight months old, and it already broke. I can't afford those kinds of expenses. So, it was nice that I had the warranty. For $60 a month, it's peace of mind. And I can't replace that.

I have two homes under American Home Shield. So far, it's been more useful for the rental property that I have right now than the house I’d been living in. With having the home warranty, I like not having to drop thousands of dollars out of pocket on a new appliance if it breaks. It was a stoppage this recent claim. There was a clog in the toilet. It ended up being the plumbing line and they said that it was because of excess toilet paper.

The service with American Home Shield has been great. I haven't had any trouble at all and the companies they send out are qualified. So, everything is good. I’ve had claims for the air conditioner and for plumbing and there were no problems at all. I did my copay and they called the guy. He came out, did the repair and left. I'm pleased with AHS. If I wasn't, I'd change and go with somebody else.

We had a garbage disposal issue. We're in Beaumont and AHS wanted to hire somebody 90 miles away from Houston. Then, when they sent an electrician out, he said that the plumber didn't know what he was doing. But when the plumber came back, he said that the problem was not what the electrician said it was, and it took a month of back and forth to resolve the issue. But if AHS used some local plumber or local electrician, it would have gone much better. When you file a claim with AHS for a washer and dryer, they'd come out in two weeks, order a part, then you'd be sitting there going to the Washiteria for a month. I'm not too impressed with their process and the main problem is who they select to send out.

The hot water tank was leaking. We noticed the water was getting deeper and deeper in the pan. AHS sent someone and we paid for the call. We replaced the hot water tank. They covered the cost of the tank but they did not cover the cost of the installation. We knew it was an old tank when we bought the place. That's one of the reasons we took the warranty out. They had to put a pressure tank in, which it didn't have before. The installation guy changed the piping around a little bit. And due to that, they didn't cover that. It was $1,300. We had to pay out-of-pocket. But it didn't seem like there was that much work to be done. The plumber company they had did a good job, though. But it was just more than we thought we'd have to pay out of pocket.

I'm liking American Home Shield's service. The second time, we called them for the refrigerator. The tech came out and fixed the problem and I haven't had a problem with the refrigerator since. The garage door, the gentleman came in, was very professional. He told me what my options were and I took him on purchasing a new garage door opener and it's working good. However, I put in a request for two appliances, which was a refrigerator and a microwave, and the microwave guy called me a week later. So, it was two different services and they charged me $75 for each one instead of just putting it on the same service which came out for the refrigerator. I found out what my problem was, so I didn't have the microwave guy come out and service it, but they never refunded that $75.

I like American Home Shield and the coverage. It seems like everything is covered except for the smoke detectors. Hopefully, they can come up with a way to cover the smoke detectors. But the best part is getting the contractors out for service. I don't have to wait an extended amount of time for them to come. It's usually within a week. I had Bennett Air come out when I had an AC claim and I like them. I wish they had diagnosed a bigger problem sooner but it's okay. They respond pretty quickly and without me having to contact them for updates.

I can count on one hand how many times I've used American Home Shield, and their customer service is good. There has been a couple of times I can't understand the person that answered the phone though. I also didn’t get a good outcome on the washer, but it could have been the age of it. The machine was almost 15 years old, and the motor was going dead. The guy told American Home Shield, and they said they wouldn’t cover it. On another claim, the guy that came out to do our AC was wonderful. It was blowing hot air and the repair company was awesome. All in all, my experience has been excellent.

I have been AHS customer for more 10 years. I opened a service request for my broken AC on 5/16/2022. AHS assigned their certified contractor to come and check the AC. The contractor technician came after one week and recommended the AC is low on refrigerant, need to filled accordingly. Which I agreed to do and they charged me $330 for it, as refrigerant is not covered by AHS. This did not helped at all and I called AHS again the technician recommendation did not fix the issues. They send same technician again and this time he recommended to chemically clean AC unit coil. Which I agreed to do and paid $260.00 as cleaning is not covered by AHS. This also did not fix the issue. I called AHS again and they sent same technician again. This time technician told the AC compressor is broken and need to replaced. However, AHS denied the claimed for some secondary issue. Which I don't understand.

I've had plumbers come out for my shower that was backed up. They came out quickly and resolved the issue quickly. They were great. I did the claim online through American Home Shield's website. The process was easy. I stopped using American Home Shield because I'm not happy with them. I don't recommend them. I had it for two years. After the first year, the rates raised extensively. Then, this time, I had a lot of issues with trying to get things resolved.

I had a microwave issue and that claim was good. I had some toilet running issues and sink issues and a contractor came out. It started acting up again and they came back out for free since it was the same thing. However, I paid for an air conditioning service, but I never received it. I also wish AHS would cover fireplaces.

The pool pump quit working on Saturday night. Sunday, my husband put the claim in. He told my son-in-law, “Well, you know what? Sometimes, ‘cause it's an older pump, let's change the filters.” So, he went out there to change the filters. And he didn't screw the one thing back on because we just ordered filters for it. The tech made me a little mad. Because after the pool pump quit, my son-in-law went out there to get the filters because we thought just maybe the filters need to be cleaned. And he must have unscrewed something. The tech started screaming at me telling that was what ruined my pool pump. But we didn't even open that thing until after the pool pump was dead.

The heating element went out on my hot water heater. It’s 18 years old. It’s the new one that was in the house originally, and it was clogged up with calcium. I called American Home Shield. I paid $300 and Infinity put a brand new water heater in for me. I'd recommend the people at Infinity anytime. If I'll have any plumbing issues, I would like them to come back and do my work. American Home Shield is good. They’re Johnny-on-the-spot. When I called the claim in, they were very professional.

I signed on early November of last year and I like the service for the most part. But I do have issues sometimes with the folks that they contract out. The plumbers that they had were horrible. They caused us to have issues with our home insurance company. We had to really, really push them because of the things we were talking about created structural issues for our home. We looked them up online and they had been documented that they treated AHS clients horribly.

I like that if something gets broken, AHS sends a technician. They don't take a long time and they're pretty reliable in the sense that what they say and what they do are not different. DMV came out for my fridge and the tech fixed one issue. But for some reason, the motor broke. He replaced the motor for the icemaker and he told me that the motor was making noise before. It was not functioning well. It could be a coincidence that after he fixed it, it got really bad. But he replaced it later. It’s working fine now. He was good. Only one little thing was he could've given me more time before he came in. He could've called me 30 minutes earlier. One time, he came suddenly, so I did not get much time to get prepared.

The repairman did a good job. He replaced the pipes that the other guy that came out two weeks ago said they needed to replace. I like the other guy better though. The first guy was real courteous and told me what the unit needed. It took them two weeks because they had to get the part, but they didn't call and tell me because of the pandemic.

The only real issue we had with American Home Shield was when the air conditioner quit and my 94-year-old mother was recovering from hip surgery. I have asthma so the air conditioning being down was a problem. We called up to see if we could expedite the service. We had an appointment on Wednesday but that appointment was cancelled. American Home Shield called somebody else and that other person couldn’t come out until Monday or Tuesday. Instead of being out just until Wednesday, we were out an additional four or five days. Other than that, I like the safety of not getting a big bill since I have the home warranty. Sears was another contractor that came out for a claim we had and they were great. We've had them before. They knew what they were doing. They had the parts shipped and they fixed our issue. Get American Home Shield.

I had an air conditioning that went out and a dishwasher repair, and the techs were very pleasant people. I had a problem with one of the air conditioner guys, but they came back out and resolved it. Overall, I like having American Home Shield. The service is good, and they're expedient in getting the job done. My only problem is, is that it's hard to understand the people I talk to. They speak too fast.

They were really good. They sent a company that works in the area and gave me their information so I could get ahold of them when I was trying to figure out how to work my work schedule. The air conditioner technicians were awesome. They had the equipment and everything they needed. I just paid the $100 and somebody fixed my AC. With the price of everything being as high as it is, I'm definitely paying more than 100 otherwise. The warranty is definitely worth it.

Want it to be known, I have had a contract with AHS for 5.5 years and have used them several times without issue until this incident. On May 1st, 2022, I submitted a service request for my covered refrigerator. A technician was dispatched, replaced the suspected part and closed the original request. The repair did not resolve the problem and the technician was dispatched again on May 12th, 2022. The technician ordered the only remaining part able to be replaced on the unit to attempt to repair. The authorization for the part was delayed for two weeks and when finally received, the part was installed only to find it did not resolve the issue. The technician found the unit NON-REPAIRABLE due to main wiring harness. The technician submitted the diagnosis that day to AHS and notified me I should be receiving contact to schedule replacement.

Been trying to avoid blasting American Home Shield, but here we go .... Since March I have been trying to get my AC fixed. You sent out a contractor named J&J Mechanical Inc. I had to argue with the technician to even get him to actually check the unit. How can you determine it was a fuse from standing outside my front door arguing with me?? This contractor said a 20 year old wire that runs from the ground all the way to the eaves was eaten by vermin, literally from the top to the bottom. Determined vermin right there!! Can you explain how they bleached the brown to white, cracked it, etc. on the part of the wire they didn't "eat"?? Anyway, they denied the claim citing pest damage. They also left a wire against my house that they said was "arching and throwing sparks" live. (SIDE NOTE: I had my technician come out and check out the unit so I was informed when they started trying to talk to me about the issues.)

We ordered two services. One for our AC to be taken care of. American Home Shield sent it to a contractor, and nobody there. But $75 was taken out of my account for that service. I've called their number several times. Nobody has responded. Left messages. I've sent an email. And I told the email going to AHS about the AC not being taken care of. Another this is, everything for them is done via the internet. You can barely get a live person, and that’s a bad situation. They were supposed to come out and make sure everything is fine. But if by tomorrow I’ve not had any resolution, I'll call my banking institution to tell them I need my $75 back. The other service on the same day was for the plumbing. That was taken care of and very well. They were timely and thorough. And for that, I'm thankful. I’ll give the person A++. I was pleased with the plumbing, but not with the AC. Half of my job has not been taken care of but my money, 100%, was taken out.

We had a stopped toilet and the service people that came were adequate. When you talk to technicians, they freely tell you, “There is no way that American Home Shield is going to cover anything more than just us getting this working again.” If something needs to be replaced, you can forget it. I have two properties with American Home Shield. There was an instance where the air conditioner broke. A guy came out and states that the wires have been in the sun. We live in Phoenix and the wiring goes everywhere. The guy said the wires touched and they shorted out. He added that American Home Shield won't pay for them to change those wires, but he would do it for $170. That took him less than a minute.

American Home Shield’s service is okay, but they're slow as hell. The last couple of times I've had to use them, they did pretty good. I had a refrigerator that went bad. The seal on the side went bad, and the guy came out and looked at it and he said they couldn't find another one. So, they had to get me a new refrigerator. It went on for about eight months before I finally got another refrigerator. I had to throw food away because it was going bad and that was what I kept telling them. They said, “Well, we can't help you. We can't find a replacement.” I found replacements, but they expected me to go get them and bring them in. I said, “No, that's not what my warranty says. You're supposed to replace.” So, that was a really bad one.

For our AC claim, the techs had to come out three times. First, the fan wasn’t working. They came out the first time and they got out the panel and the techs said it was some bug that was blocking the connection. He took that off and cleaned it, and then the fan started working. But the air coming out wasn’t getting really cold, so we called him back again. He checked something. We thought that it was fixed. It was cold for a day or two, then it went right back to where it was. A third guy came back again, and he concluded that it needed Freon. They put the Freon in. They were courteous. When I submit a claim with AHS, I call by phone. It's usually pleasant but sometimes, you may get a person that's hard to understand, but they work through it.

My stove's igniter went out. That was an experience I didn't enjoy too much. The tech came over and looked at the stove and said he had to check if he had the part in his car. He didn't have it and said that he'd come back the next day. He didn't come until three days after that. He said his business is backed up and I'm like, “Well, can you give the part to somebody else so somebody else can bring it by and fix it? Why does it have to be you?” He said he was the only one on the route and he apologized for not being able to make it the next day.

American Home Shield is a good company. They do the job once it’s been requested. However, I didn't know that once they fixed the air conditioner, they only fixed the machinery. I thought they were gonna do a full service.

I called because I had trouble with my well. American Home Shield would send somebody out but they couldn't find anybody. So they told me, “If you can find somebody, get them.” I went and got a provider. They came to the house, they did the work. I sent AHS the bill. They told me that they had to approve it. But they didn't tell me that they had to approve it for them to do the work. It was during that COVID. I wasn't even working. But I needed the water. So, I couldn't be there waiting for AHS to approve it. I had to get the work done and I paid. And I wanted my reimbursement. But that was the only problem with American Home Shield.

We've only had to call one time to have our air conditioner looked at and it took a little while to get the person out but it wasn't on American Home Shield. The contractor was scheduled to come out and it was raining really bad and they couldn't do the kind of work they needed to do in the rain. So, they were gonna reschedule it. But their scheduler had a medical emergency. But when the techs came, the service was great so we were very pleased with that. The technician from the HVAC company we used told us that we were low on coolant so we thought there was a leak and when we had the contractor from AHS come out, they checked it and said that we’re not low and there was nothing for them to do. And we appreciated that a lot.

American Home Shield sent A-US Air and they took care of my issue, but there was something else that was causing the problem. They had to change the thermostat.

The repair people had to replace the motor of my washing machine and the service was good. However, I'm not sure American Home Shield is worth what I’ve paid for it because I've paid more in premiums than I would have if I just had somebody repair the washer. We got this home warranty because we know our water heater’s on its last leg, but it’s still working. Also, if they come and replace it, they're gonna give us the cheapest thing money can buy instead of a decent one. So we'll end up having to pay extra to get a decent one, and I'm not happy about that either.

So far, I'm liking American Home Shield. I put in my claim, and somebody responds and gets somebody out right away. It's a lot easier. The issue was something with the toilet. It was running, but it wouldn't flush. The contractor was right on it. They wanted to come right away. But I work, so I only had a certain day I could be here. And they were very accommodating. They were super nice.

Using American Home Shield's website is a lot easier than trying to get somebody on the phone. I had them answer in hours. The tech called us and troubleshooted the issue over the phone. He did it quickly. And when he got here, he knew what it was and he brought everything he needed with him. Big Bend is excellent.

The ice maker was malfunctioning in our refrigerator. So, we called American Home Shield about it. The repairmen came and they did fine. They were able to tell me that that particular model of Samsung had a warranty repair replacement for the ice maker. They got that done and came back in a couple of weeks and put it in. So far, so good. Everything went well and I didn't have to spend my time kind of following up and finding out where they were and why didn't they call me back.

The AC was not cooling and the tech came and fixed it. But it’s still not cooling. He recharged it but I'm very sure he did not charge it enough. It’s not that great a job. Yesterday, I got home at about 6:30 and when I looked at the temperature, it was 80 degrees inside. After 9 o'clock, it came back to normal. I have it at 74. The guy who came was nice though. I had a problem before with the heater and AHS never fixed it. They told me to order the part and I did, and I called the plumber. AHS told me it would take a week to fix the heater in wintertime. It’s under the warranty that I have and when I called them, they were gonna send me the maintenance. But I had to get somebody to install the part for me.

The guy from Realty Rekey walked us through all the different options we have and he saved us from some trouble with the HOA. He told us to check with them before installing the keypad because he noticed the other houses didn't have it. He was on time and was waiting for us patiently. Overall, it was a great service and potentially saved us from a fine. So, I'm very happy. I called American Home Shield on the phone to do the rekeying claim, and it was very simple. They answered right away and the service was scheduled within a few minutes. So far, we're very satisfied with AHS. The one-year warranty is very convenient. We don't have to do anything else besides the rekeying, but we feel protected in the case we do.

When my air conditioner wasn't working, I had to wait three days in the heat before the contractor American Home Shield was calling out was able to come out. The contractor came out and checked it. I paid the service fee which was $75 to American Home Shield but I still had to pay for the leak stuff that went in and the stuff they had to put in the air conditioner to fix it. I wasn't very happy. I don't think American Home Shield saved me anything. I had one other claim and they didn't pay that either. I had asked them I had a problem with the lighting in my walk-in closet. They said that they would pay for it. I again paid them the $75 but the same thing happened when the guy came out. There was a part that American Home Shield wasn't going to pay for so I had to pay the repairman, too.

American Home Shield’s service has been fine so far. We had to use it once for our garage door, and the technician was good. He was very nice, seemed to know what he was doing and took care of everything.

We have to call in the claims to American Home Shield and the reps are okay. It's just getting someone out because Accident isn’t in any of their usual people that go out to these kinds of things. And you have to wait and wait. The warranty helps but probably at the end of the year, I come out about the same from the monthly rental plus the 100 that you have to pay every time the tech comes.

The garage door wasn't opening. American Home Shield sent Flash and they did an excellent job. I've had great experiences with American Shield, but I've also had some bad experiences. They should have more accountability to the contractors. Once they assigned you a contractor, you're pretty much done with it, other than if you have a problem, then they’ll try to seek out the problem. If the contractors themselves aren't that good, American Shield really doesn't know that.

I liked American Home Shield's service until a week ago. One of our AC units had a coil issue and the company they sent out to repair it came back and said, "Oh, yeah, we can do it. This is what's broken, but we need to do 1,000 extra dollars worth of work," which I know is not accurate. So, I questioned it and they said, "Well, we're willing to pay you." I said, "Okay, fine," and they offered us $600 to replace the coil. I've talked to three other air conditioning repair places and they were all over 2,000. So, what AHS offered us to try to repair something was not accurate. And it shouldn't theoretically cost us anything more to charge us an extra $1,000.

Most of the people from American Home Shield are good and professional. We had one bad experience a few years ago. It was one of those situations where you have callbacks for service on the same item, and the people that were sent kept acting like they had fixed the problem. It would work for a little while, and then it'd break down again. Instead of ordering a new water line for the ice maker, they just spliced one and it came off and it blew a hole in our drywall behind the refrigerator. So, I wasn't really happy with that company. I had a claim with AHS recently for the pool and the techs were good. AHS is a very good deal to have because service calls are going up higher and higher. We pay the $125 service fee to lower the premiums and sometimes you wonder, "Well, did I really get my money's worth on the $125 this time? Because it seemed like a simple fix." Still, overall, it's worthwhile.

My central air needed tuning. I called American Home Shield and spoke with their rep. That was good. After a couple of days, someone came and the timeline of the fix met my expectations. Everything went well.

Sigmond Plumbing came out. They were professional. The tech came, told me the issue and resolved it. He was a good guy, good communication. I did a two request at that time, one for my sink in my kitchen. Also, the faucet itself leaked a bit of water. The other one was for a toilet where it wasn't filling properly, so Sigmond had to come in and change something in it.

American Home Shield replaced my stackable washer and dryer. At first, they tried to get the parts for the one that they replaced. But they couldn't find the parts. So, they gave me an option to choose this one that they had at Lowe's, or I could just take the money, and if I wanted to upgrade, do it myself. The replacement was three days after that. AHS did a great job. I had a claim before that with my AC. It took a little prodding to get that done, but they had no choice. It finally got done.

The electrical claim that we had with AHS got fixed right away. They'd expedited real fast. But then the air conditioning, I filed the claim on May 4th, and it didn't get put in for 45 days. The contractor they were using didn't order the right parts. American Home Shield has been more than bending over backward to help me out, but it's the subcontractor that they used for the air conditioning that dropped the ball. I live in Washington State and they hired a company out of Oregon to come. I also didn't understand that.

The claims process was very easy and fast. When my AC was broken, somebody was in my house and they fixed it. Everything was good. All in all, a good benefit of having American Home Shield is I didn't have to pay the whole thing. The payment was low.

American Home Shield's available service has worked, but I don't like having the runaround. There's no real person to call for help. You always get a different person or different area. It works out though. They sent OC Electronics recently and they had a refrigerator replaced. They were good.

I like that if I call, American Home Shield will send someone out at least a day or two after I call. Some of the people they sent out were very good people. I just had some problems with my heating and air conditioning unit. They sent someone out and he fixed the problem. The only problem I had was I had to replace my refrigerator, which was fine, but I had to go buy the refrigerator myself and send American Home Shield a document stating that I had purchased it. It took a while for me to get my money and I had to keep calling. When I called, they said they needed a specific document. I sent it then they said I sent the wrong document but it was the only document I had. It was very frustrating. I got the refrigerator in February, and I got the money on the 1st of April. But other than the refrigerator part, they're good.

The person I spoke with was very helpful, asked me a lot of questions, and led me through what I needed to do for the second process. That was the second time I've had to call American Home Shield, and I was really happy. My washing machine was leaking, and the gentleman who came out was wonderful. When I have people out, working on items in my house, I like to be there and ask a lot of questions, and the gentleman that was working on my washing machine was very nice. He didn't act like I was intruding and answered all my questions. He was very polite and professional, and I was happy with him.

American Home Shield is the best company to work with. They'll treat you right. We've had them over 10 years now, and they've always been a company that's very reliable. They always come through when we need them. The chain on our garage door broke. We contacted them and they put us in contact with a provider that came out to fix it. They were very professional and courteous, and everything worked the way it's supposed to. We were pretty pleased with the overall service. It took them a while to get it done though. We had to go a weekend without a car, and that's the only downfall. Everything else, we were completely satisfied with.

The service is up and down. Sometimes it's good, and sometimes not so good. Our last experience was very good with Myers Comfort. Our air conditioning system was not cooling well enough, and summer was coming, so we needed something going. The guy fixed it, and it's doing just fine. Myers Comfort did a great job. When something breaks down and you have a home warranty, you know that you can get it repaired. It's not always as timely as I'd like it, although this recent one was fairly timely.

I called AHS on a Thursday for my air conditioner to be looked at and they said that they would send the technician out on a Tuesday because there were a lot of backlogs. The technician was supposed to contact me the night before to let me know that they were coming and to confirm. They were supposed to call me an hour before they were supposed to arrive, too. That particular day that he was supposed to come, I was out there in my backyard doing some weeds and had my phone in my blouse pocket to where it was close so I wouldn't miss the call. But the call never came. It was 2:00 in the afternoon. I called the office and asked them, "Where's the technician? He was supposed to come." Supposedly, he told the office that he had come and knocked on the door and that nobody answered and he left. He didn't bother calling me on the phone to let me know he was here. He just split.

The refrigerator that the vendor fixed is still screwed up. It was icing up and they ordered the part for it. The part came in and they came out and fixed it. It’s still icing up but I hasn’t called back. I'm aggravated with it. The vendor for the air conditioner had to come back three times to fix it. When Island Breeze came out for the AC, they claimed that it was just a fuse that blew so the guy replaced the fuse. Two days later, it quit again. I called another guy out and he claimed it was gonna be three weeks before he could even come out here. That was not gonna work. They’ve been out here twice and did not fix the thing.

American Home Shield is awesome and I love it. Our air conditioner messed up and we were able to get it fixed and paid for on the same day. It would have cost me almost $800 if I didn't have the home warranty. Everything was great. The technicians were really nice. Customer service was really sweet but I couldn't understand him sometimes because of the really thick accent. I'm very pleased on the whole.

The website of AHS is good and easy. The contractors were also prompt and professional. The techs that came out recently replaced the broken part in the motor of the AC and everything is working properly now. AHS is a great investment so far.

I liked that it was very easy to set everything up. We had a sink that wasn’t draining. Once the contractor arrived, everything was fantastic. They unclogged the sink, it worked, and cleaned it up. The tech knew what he was doing. He came in with the right tools, was respectable and very nice. Took care of everything. Gave us a few tips on how to prevent that from happening in the future, and left. Everyone did a fantastic job.

The AC wasn't coming on cold. I reached out to American Home Shield online. The technicians came out a day or so later. The unit needs to be serviced again. It’s going to be on the same ticket. They noticed that there was a tree growing somewhere close by, and I needed to get somebody else to come out and do it. The AHS customer service is great and I appreciate the response time.

I had an issue with my cooktop and microwave. I spoke with a rep at American Home Shield and he was very good. Then, a tech from aTown came up quickly and fixed the problem on the same day he came out. I had a part already and he just fixed it.

AHS doesn't cover anything. I pay 80 bucks a month for this, and I'm still sitting here at home with no AC. I made the claim. The guy came out. He flipped the breaker back on. It didn't work when I tried it but it worked when he did. Then he left. He said, “You might wanna get an electrician out here.” I got an electrician out. I paid that guy, then I paid the electrician. The electrician came out and said, “You've got a 40-amp breaker on a 30-amp wire. I could change that, but it probably won't do anything.” Because he said that, I couldn't get the AC fixed until he did that. I paid out of pocket to have him do that in addition to the money that I paid. Once he did that, I said, “He did that. Can I get the AC guys back out?” That took a couple of weeks.

I used AHS one time when my hot water heater went out a couple of weeks ago. When I first called AHS, I got an automated person. In order for me to file a claim, they wanted the money right away. They didn't listen to what the problem was, they didn't ask me anything. It just went to automatic payment. When I finally got ahold of a person, they said, “We don't have emergency service.” I said, “Then what am I paying American Home Shield for?” The techs assessed the problem and said, “Ma'am, this is the problem. We're going to return your claim back over to American Home Shield and let the regular process begin.” I had to wait three days before they came out to fix it.

The handle of the upstairs shower broke. I tried reaching out to American Home Shield one time on the internet and it didn't work out well. So I decided that when I needed to contact AHS, I just need to pick up the phone. Sometimes, they don't understand what I'm saying. But that doesn't slow down the process of getting something done. They sent out the gentleman from Lantern Construction. He fixed that, but it broke again. He has been out to my house five times trying to fix this. He did some of it on warranty work, because he did the work so I didn't have to go back through American Home Shield. And the last time I called, it worked well for a while. But it broke again. So, I went back through American Home Shield because it wasn't fair to keep calling him back out to work on warranty work when ultimately, we needed it replaced. Just the little fixes weren't fixing it. He has been fantastic.

American Home Shield sent Preferred about a light fixture in the closet and one outside. They resolved the issue. I still may be having some issues with the light fixture in the closet. I'm not sure yet what's going on with that but overall, they did what I needed to have done. Everything's good. I'm continuing with AHS out of convenience. It seems to be cheaper to go through them versus having to have called a contract. Even though you pay for it every month, but it still seems to be a lot cheaper than having to just call someone randomly at a time when you need something done.

I don't like when I have to call in and the reps don't understand me. They argue with me. I had an electrical problem, and electrician had to come back. They told me it wasn't the same thing. The electrician was good, and he got it straightened out. But he had trouble on the phone too. The lady on the phone was terrible. It was a big mess. Other than that, AHS has been good.

I had an issue on my AC and the tech was good and nice. Each time I've had a claim, American Home Shield has taken care of it. I'm pleased with everything so far and I've already got my mother signed up on it as well as my son.

I called American Home Shield and they sent repair people out to try and fix the dryer that wasn't heating properly. They looked over it and realized it was an older one. They ordered parts and after the parts arrived, they came back and tried to fix it, but it still wasn't working properly. They were going to order a part, but that part is no longer available. American Home Shield is going to replace the dryer. The repair people who came out were courteous. They seemed extremely knowledgeable and were good about giving me advice on how long it was gonna take and what the process were. I want to give a good recommendation for them but I'm still without a dryer.

I had a pipe that bust in my ceiling. Beforehand, my damages would be so bad, I would have to use my home insurance to have it redone. But this time it was small. I called American Home Shield and they said they could send a plumber out. It took a few days to get someone out here. The first day they want to come, I was having an outpatient surgery so they couldn't come. By the time they got to me, it was bad. I had buckets catching the water. Tommy that works for Dave's Plumbing came in and did a beautiful job and he let me know he had done some other townhouses where I live. But he said, "There's nothing I can do about your ceiling. You have to get a carpenter or somebody that does those kinds of repairs." He said, "Why don't you reach back to AHS?"

When my AC unit wasn’t coming on, the tech did an excellent job by changing the thermostat, putting it together, and making it work. He was perfect.

Our air conditioner wasn't working so American Home Shield sent the contractor out. The techs were friendly and there were no problems. They fixed the problem and the air conditioner is working fine. The wife is happy so I'm happy. The air conditioner was upstairs, so the kids can be in their bedrooms, nice and cool and safe.

I have been using AHS for years without major service request. Last month I had home water stoppage. I made a request, what happened were: They took a few hours and they couldn't find a local contractor and they didn't inform me. Then I called ask for expedite, they said they made it. There was no update for 4 hours, I called again, I was told they didn't make expedite. They would make it now which needs another 4 hours. Another 4 hours later I called in, they told again they didn't make it expedite, they would make it now, which needs another 4 hours.

I purchased a home built in the 1970s, and I expected some issues with the older home. The appliances are on the high end and had been replaced in the last several years, so I knew at least one or two would need to be replaced. I selected American Home Shield from the options that the seller provided for Home Warranties and I regret that choice. AHS covered almost nothing that went wrong with my house and the appliances. I had an "outside" faucet that was leaking. Since the faucet was connected to the house but was facing outside, it wasn't covered, but this isn't stated in the contract. I had a leak discovered under my house by a contractor that he said would not be covered by AHS, so I paid for this repair out of pocket as well that was over $6,000. I believed him because the previous small faucet repair wasn't covered.

The company they sent out did say I needed a new unit, but AHS said that it needed replacing but it wasn't due to wear and tear, due to salt because I was beachfront so they would not cover. I am not beachfront and my system is 21 years old. I've replaced 6 year old systems before. I requested the 2nd opinion, they couldn't decide so scheduled a 2nd review by that company. I had to sit here all, day an on call appt, didn't show and when I called they said AHS cancelled it. So, I continue calling them and I get put on hold. Just now, I was on hold so long I went back in to the loop of 1st call. I can't find a way to get to anyone, no emails etc.

The air conditioner is not cool enough. It works for a couple of minutes and then stops, and then it’s not working anymore. The unit in the basement works really good. But I was having a lot of problems with the unit upstairs that is for the bedroom and the attic. So the contractor came three times already. They were nice and really friendly. They were doing what they were supposed to do. They knew what they were doing. The last time that they came, they added a piece that was missing. But right now, the AC is still not working.

We were smelling gas in our laundry room and it turned out that the hot water heater had a leak in it. I submitted a claim online with AHS and their website was to the point and easy to navigate through. The tech, Howard, said there was a problem with the knobs and it was an old unit, so gas was leaking out more than it should have been. He was great and now, gas is not leaking anymore. He also educated us. At the time, we were scared and thinking about going to a hotel but he said unless we were seeing waves, then our house wouldn't blow up.

Our refrigerator wasn't cooling properly. The temperature went down in the refrigerator and the freezer then it would go up then down again. It was very erratic. I called American Home Shield and told them I needed somebody out here to look at the refrigerator. I was given the name and the telephone number of the service company. Their tech called within a couple of hours and set up the service for the following day, which was a Sunday. He came in and did his thing. He told me what he was doing every step of the way. Everything is operating wonderfully now. This repair has helped me 100%. I would have lost everything in the refrigerator and the freezer.