American Home Shield Reviews

American Home Shield has been great. As soon as I signed up, my light switch went out. I didn't know about the 30-day waiting period but American Home Shield sent me an electrician for a one-time waiver. The electrician came over the very next day and fixed my light switch.

Last March, I had someone come out to do a tune-up for the summer and they charged $200. They said they need the liquid to make it cool so they came back. I had to request another order and they charged $200 again. Then, they came out and said AHS doesn't pay for Freon so I paid like $700. Then, three months later, it broke. But the last time someone came out for the air conditioner, the tech did good. They put in Freon and said that the motor was burned out. Everything worked great after the repair. But I have a request for my ice maker and I requested that in June. Mr. Appliance called me and scheduled but they never came. I called AHS about it and they said the tech is a subcontractor and would come when he feels like it. It has been going on since June. That's ridiculous. They said they can come tomorrow. I hope they come.

Recently our AC went out. The contractor came out the next day. There was a little electrical fire inside of the box. So, the contractor just replaced some wires, and it was up and running again. I like having hassle-free fixes. We've had other repairs in the past and we were very satisfied with them. American Home Shield was very customer service oriented and I've been very happy with them.

I submitted a claim with AHS when the air conditioning wasn't working. The capacitator was down. But it took a while to get them out here. But it's the way we live. Everyone's booked up and there are shortages of personnel. But, the actual claims process was easy and setting up the appointment was good. We also had an excellent experience with the contractor. They got it resolved the first time.

I paid for nothing for my garbage disposal. It just needed to be reset underneath and the man came out. Then my two doorbells were not working and he said that those would have to be changed, but I didn't understand why he didn't do that. He could have said that he'd be back to change it. That's gonna make me pay again when a person comes out.

With a home warranty, there is comfort in knowing that someone would be there to fix whatever breaks at the house. My trash compactor wasn't working. The tech was very professional and prompt.

I'm very happy with the service and I tell my relatives what a good service American Home Shied has. The technician that came out recently was very prompt and thorough. He spent a lot of time on my dryer which is 20 plus years old. He came up with three items that needed to be replaced. Also, I told him that not only was the heating not working correctly, but when it was turning, it was screeching. He couldn't get the screech. He’s an older tech and he seems very knowledgeable. When he came back, he put the parts in the dryer and it heated up. He ran the dryer with no clothes in it and there was no noise. My son living with me is the one who uses that dryer and he started one load of drying. The next load he put in, it started screeching again when it turned. I informed the technician and he said, “I’ll go back to you guys. We have to reopen it again.” He's coming tomorrow to take a look and analyze the problem.

I used American Home Shield this week for my AC unit. The technician’s name was Israel, and he did a very good job. He was on time. He checked the air conditioner out, found out what was wrong with it and fixed it. I've had American Home Shield for over 30 years and when I call, I know I'm going to get someone that's qualified to work on whatever is not working. I've used the service for air conditioning, washing machine lid, refrigerator, garage door, and doorbell. Once in a while, I have gotten someone who tried to charge me more than I should have been charged or someone out that I didn't particularly care for. I didn't like their manner. I'm almost 79 so I have to be careful.

My washing machine keeps leaking and we've had the repair company Moonstar out five times this year. The last time they came out was the 27th of June. The service people fix the washing machine and 32 days later, it's leaking again and making a lot of loud noises. I called American Home Shield a couple of days ago to tell them the washing machine is leaking. They said, "I feel awful that your washing machine is leaking. I hear your frustration. I would be frustrated as well. So, can I take your debit card? And we will have them come out again." I said no. I'm a little upset.

I called AHS and told them that I was not working. I lost my job because of my sickness so I'm trying to get a disability. I tried to compromise with them to give me a lower rate or a lower package they could do for me and they told me that they couldn't. And I've been a client for so many years. Also, I was paying like 68 and now I pay 70 something. But the experience with AHS has been fine. I've had a few claims all the years that I've had them and that's a good benefit.

I'm a new customer, and so far, so good. One time, I called American Home Shield for a service request and it was easy. The repair guy came to look at the ducts because the air was escaping. I didn't want my AC to cost a lot of money and there was stuff that needed to be taped in the duct. It was good service. The repair guy was very nice and he fixed the air ducts.

My garbage disposal was leaking, and I called on a Monday, but because I was at work, I was not available till Friday. They had an appointment that Friday and the repair man came. He was very prompt, and he ended up replacing my garbage disposal. It was great. I've had other repairs done through American Home Shield ​as well and I've been very satisfied. Somebody comes and does the repairs and I know exactly how much it's gonna cost or else it will be replaced.

My air wouldn't get cold upstairs nor downstairs. The first man came in and he didn't come in. He just went outside. He did not really check anything. He just said that something wasn’t working out there and so he did something. But it never got cool. I had called in and another man came out. The other man came in the house and he had the little thing to check and he checked the filters. He made sure everything was supposed to be like it’s supposed to be. He said he could clean it the best he can. He said, “Other than that, you have to take it all out and put all the antifreeze back in. Since it's upstairs, it's gonna take a lot of antifreeze.” His cleaning didn’t do any good. It really needs a new one ‘cause it's rusted out. I'm okay with AHS. It's just that I'm having that issue and it's not getting resolved. I called back again today to let them know that it's really not yet cool in there.

We had something going on with our pool pump and the guy from Fox Pools fixed it. The contractor was great. The only complaint we've had with AHS up to this point was when our water heater went out. We were without hot water for three and a half weeks. That part was really frustrating. The whole process was a lot of he said and she said kind of stuff, dealing with AHS to order the part and then us dealing with the plumbing company. We almost canceled AHS. But the guys who did the work, Price Right Plumbing, did a good job.

I went with American Home Shield because they're reliable and their rate was affordable. It’s 500 bucks for the plan I'm on now. And it pretty much covers everything I needed to for the most part. The AC unit was pumping air into the house. It wasn't cold air. So, the house was just very hot. When Reep's came out, they were able to get here to my home quickly. It was within three business days of me submitting the request to American Home Shield. They quickly identified the issue. And they were able to put more of the refrigerant liquid into my AC unit, which immediately resolved the problem that I was having. So now, my house is able to stay cool and I'm not having that issue anymore at this point.

My AC was not producing cold air. The techs resolved the issue right there. If you're a first-time homebuyer and you used all your money to buy the house, AHS could give people peace of mind.

We've been struggling with the dryer, and the person that came out was from J & A Appliances and he was absolutely horrible. He would just come in two seconds, look at it, say he was gonna order some parts, and then come back, replace it and leave. I would call him to follow up and tell him that things were not working properly. We had been dealing with this forever. It has been like a nightmare. American Home Shield should definitely not contract with J & A. If you read the reviews online, there are tons of customers complaining about their tech. He's so unprofessional.

My AC was blowing hot air. The tech was professional and down-to-earth. It was great service. I enjoyed this contractor way better than the group that I had come out last year.

Everything has been fine with American Home Shield. I had an AC issue. AHS sent me an email within five minutes after I submitted the claim. The email said to reach out to G&W Services. The contractor made an appointment as soon as I called him. The tech stayed in touch with me on the phone before he came in the house.

My dishwasher would come on but wouldn't do anything else. The tech had to replace parts and he did very good work. A home warranty saves you in the long run. There's a huge benefit to having one.

American Home Shield is terrible. They have not been helpful at all. When I first moved into my new home, there was a shower leak. I reported it to them and requested a service call. It took forever, like a month, for them to get a plumber to me. They would assign a plumber and they wouldn't come. I had to make so many phone calls to get a plumber to my house, and they reassigned the claim to someone else. A plumber finally came out and said that there was a problem, that there was a screw that was rusted in there or something that he was going to have to go back and talk to his boss and talk to American Home Shield about what could be done. They came back and told me that because the screw wasn't protected, they couldn't fix it. It wasn't going to be on American Home Shield. There was a missing part and that it was supposed to be covered.

The air conditioning unit wasn't blowing cold air and the fan wasn't moving. I called American Home Shield and they were helpful. They told me who was coming out but I was a little concerned about the time and when they might come. The American Home Shield rep told me if I wasn't satisfied with them, they can try to get me somebody else if they feel like can't get in a timely manner. They worked with me. I wanted a company that was open 24/7 and somebody that we could get right there. So the rep changed it. The company that came out was straight and professional. They did what they got to do. They had to put a part in the air conditioning unit. Everything is good now. All my experiences with American Home Shield have been good. Every time I call to get something fixed, I've been able to get it fixed.

We had called AHS because the air conditioner wasn't blowing. All of a sudden, it started again so I cancelled. A week later, I called them because it had flooded out my kitchen and laundry room. When Chesapeake Comfort came, there was nothing wrong with it. They told me that what had happened was the week before, we were having a terrible heatwave, and it had frozen up. Then it thawed out a week later and flooded everything out.

The water wouldn’t turn off in the tub. I made a claim with AHS and their service was professional. The tech was pretty professional as well. He changed something and it's been working well since then. I had another claim before that which was for the sink in the kitchen that was broken and I was satisfied with that experience, too.

The AC stopped cooling and the guy was able to do the repair from outside the home, so he didn't even need to get in. It was the fuse for the condenser and now, the AC is cooling fine. The guy was very good and accommodating. He told me to let him know if I have any follow up questions or issues and gave me his cell phone number. I just started with American Home Shield on this home but I have another home that I have them now for three years. I like that I can do the claims online. I don’t need to talk to anybody and it goes quick.

AHS provides great service. The tech came out within a day or two when I submitted a claim for my oven. He was very professional, good and did it quickly and fixed it quickly. It's working perfectly since then.

I had an awesome tech for a service request I had with American Home Shield. He was very professional and had integrity. I appreciated that guy and I recommend him to anyone. The issue was with my AC and I'm glad that the job got done quickly.

It's been a few years that we've been with American Home Shield and I do tell friends about them. It's the best deal going and will protect them all the way around. It's extremely convenient to have it because it's a matter of just opening a ticket, paying your share of the fee then somebody shows up and takes care of the problem. When we had the exhaust fan in the bathroom go out, a repairman came and replaced it. He had everything he needed with him.

The condensate line of our AC was stopped up. I made a phone call to American Home Shield, talked to a young lady, and explained to her what happened. She did everything and she gave me all the information and the number that I needed. The tech who came spent less than half an hour doing the work and everything is perfect now. I'm comfortable that I have my home warranty. If something bad happens, all I have to do is make a phone call. I'm not worried about having to look for people. Somebody’s gonna call us. That takes a lot of pressure off of a 70-something-year-old man.

I was having some issues with the pump and I put the claim in online with American Home Shield. The repair guy called me in less than 24 hours to schedule the appointment. He came in and fixed it. It went very well and I’m very happy with our service. I like AHS.

I know a lot of people are dissatisfied with American Home Shield sometimes. The hold times are ridiculous, too. But, when I have problems, I just reach out to corporate and the people at corporate are able to get my stuff done quickly. The tech that came out recently for my AC issue was great.

Steve Nance Appliance Repair was great. I recommend American Home Shield to all my clients and I have had it on a couple houses. I've had good experiences and not everybody has got the kind of experience that I've had. I'm happy with AHS.

The fridge was not cooling and it wasn’t making ice in the icemaker. The contractor got it where the refrigerator was cooling, but they still got to come back out and do something about the icemaker. The biggest problem is sometimes the claim is dragged out a long time you had to do without the refrigeration. It's slow getting the people out. Maybe American Home Shield just uses two or three people.

Hayes Appliance repaired our dryer and they were timely and they did a good job. If a neighbor asks and if they're buying a new house, I'd tell them to get AHS.

I had a relatively new refrigerator and the ice maker wasn't working. When a technician came, it turned out that the ice maker was frozen solid so he had to spend quite a while with some sort of machine defrosting it. When he did that and got it out, he was finally able to figure out what the problem was. A line was broken or a part that monitors the water coming into the ice machine needed something. It was on a Tuesday that the technician came. He had to order the part then he came back on a Thursday and put it in. Everything was working after that. The technician was awesome. He was very nice and informative. He was very respectful in general and he cleaned up after himself. I was 100% pleased with everything.

A repairman came out and the issue was resolved. He was very professional. He was in a rush but I figured it was ‘cause he was busy. The only thing is it took a few days to get him out here but I understand everybody's busy.

I had a claim for an electrical piece in the pool pump motor. The contractor fixed the problem. They replaced the little part, and the pool pump motor is up and running. Everything went great.

Going through American Home Shield's claim process is simple 90% of the time. Every once in a while, it gets goofy. I used the service when something was stuck in the toilet. Techs cleared a path and it worked. The toilet is fine again. American Home Shield is doing what they can. I’ve had the insurance since I bought the house 20 years ago.

We had an icemaker that was freezing up. It was very quick getting the service scheduled. The tech came out and he was there about five minutes and said the icemaker needed to be replaced. When they got the icemaker, they called us and made an appointment. Then they came out and they were there for 10 minutes, changed it out and left. It works fine. Making a claim to American Home Shield is not too bad. But they drop the ball when you have to talk to a live person if you have an issue with a claim. Their personal customer service is not very good. It used to be a lot better. The reps don't seem to be able to make decisions. You can't talk to anybody that is in authority. Other than that, I'm a very satisfied customer. We've had many claims with many homes over the years, and we've had very good luck with American Home Shield.

I put a claim in for 5:00pm and a contractor contacted me the next day. It was for a clogged toilet and they addressed it well. I wish the window was a little more narrow though. They gave a little bit of a wide window which was from 11:00 till 5:00.

On our basement faucet in the shower, the faucet was broken off. The techs from Prescott were able to fix it so now we're able to get hot and cold water instead of just one. Upstairs, they were also able to change out one of our faucets in the bathtub because that was one temperature. But with the claims process, I would really like it if I could talk to a real person instead of just computerized. I don't even know if I did it correctly 'cause I was only charged $75 and the tech ended up fixing both of my issues with no problem. Also, I wish I could pick the people coming 'cause I really liked Prescott plumbing. They were the best contractor that's ever helped us.

My refrigerator went out in January. AHS got me a service company to come out and work on it. That service company came out with a technician that really didn't know what he was doing. That technician ordered a new compressor for the refrigerator. It took three weeks to get the compressor in. After that, he installed the compressor. He said, “I've got it all running. It's gonna take a couple of hours for it to cool down the refrigerator, but you should be good. Call me if it's not working right in a couple of hours.” After a couple of hours, I went in there. The temperature in the fridge was still 70 degrees. It hadn’t moved one bit. So, I called him. He didn't answer. I called his company. They didn't answer.

We called American Home Shield and Grady's came out and checked the levels and temperatures of the AC. Then the tech cleaned the outside unit and rinsed it off. He said it wasn't a real cleaning and that we need to rinse it off occasionally throughout the year. The service went well. The tech was super professional and easy to talk to. He seemed like he really likes his job. He did some checks, and he said that I could watch him if I wanted. He really seemed like he knew what he was doing being real thorough, and I liked it. So far, it's been a good experience with American Home Shield.

I'm very thankful for American Home Shield. When things go wrong at home, just having to pay a deductible as opposed to having to pay the total cost for the repair has really been a blessing. During this time when people aren't working like they were, they have saved us thousands and thousands of dollars. Each contractor that they've sent out here has gone above and beyond to rectify whatever the problem was. This last incident that I had where the air conditioner and the electricity went out, both of the contractors treated it as an emergency, came right on out and got us taken care of. I appreciated that. American Home Shield has worked the way that it was designed to work. Even the copayment that I have to pay every time I file a claim is more than reasonable. I have recommended them to a lot of my family members and they have subscribed to their services as well.

I had 2-10 Home Warranty when I bought my house. Then after that expired, I switched over to American Home Shield. It's my second year now with them. The quality of contractors is much better with AHS, and the ability to reach out to American Home Shield is a lot easier than it was with 2-0. However, it would be nice if there was a chat feature on the website, like once you are logged in. The one thing I noticed was that when I would call back, I had to re-explain what the situation was each time. Then they'd have to put me on hold for a couple of minutes and then read the notes. So that was just one of the issues, but wasn’t pressing. I got everything worked out. For my recent claim, I had issues with the first company that was assigned to me. I had to have another follow-up call, and there was another issue. But when I talked to the scheduler, she got me assigned to a new company. So that was really good.

The pressure relief valve was not working properly, so there was no water going into the house. I called the number and said we weren't getting any water in the house. The techs replaced that and reconfigured something with the connection, and they got that fixed. And within an hour, it was all done. They did a good service.

My AC was broken in the second floor. I requested for the company that came out before for the downstairs AC. They came on a Monday and fixed it. They were very punctual and honest. This claim was good. But I have one other issue with AHS that I'm dealing with right now. I have placed a claim for a washer and the dryer. A guy from Rusty's came out and he was so rude in the house. It seemed like he didn't know what he was doing. He ran the washer, and then he was repairing the dryer. He said there was nothing wrong with the dryer, but he cleaned the lint and he collected money from us.

The electrician was able to fix the outlets that weren't working quickly. The only thing is, some outlets that were supposed to be replaced (and that's what I had indicated when I called to make the appointment) were not replaced. But American Home Shield is very convenient and easy to deal with. The system is pretty straightforward from connecting to someone or scheduling the appointment to checking online and getting updates. I really like it.

The drain was leaking in our half bath downstairs. I filed a claim and the contractor was here within two hours. They replaced the whole piping system because the old one was rotten through and it was leaking all over the place. Everything was covered by AHS. I like that the job gets done and covered. The only thing I don't like is that sometimes when I get on the phone, it's a long time till I get through to anybody. Also, there was one time I didn't like the people AHS sent out. The contractor they sent out for the AC was not people-friendly. But other than that, my claim experiences have all been good.

The prices of AHS went up, which I don't like, from $75 a month premium to $90 a month premium. But their service is all right. The tech that came out recently was really good and very prompt. Said he was going to get a part in two days. He got it in two days, came back and fixed it in 30 minutes. The guy was very professional, didn't leave a mess and was courteous too.

I just called American Home Shield and they sent a technician. It took the contractor two days to schedule me, and then a week to get out here. That wasn’t very good. But the tech fixed my dishwasher. I love them. AHS got my dishwasher fixed twice now so I feel okay about it.

My experience with AHS has been smooth with the exception of when the claim was first filed as it took someone a while to get back to me.

My claim recently was put in for a thermostat issue on my air conditioning and heating system. A contractor came out within an hour. I couldn't believe it. They fixed the problem and were gone within an hour, too. They happened to have the right part on the truck. The past claim that I had, American Home Shield sent out a contractor here that tried to rip me off. I called American Home Shield and told them what the issue was. They immediately signed another contractor to resolve the situation, which they did. I told them never to use that contractor again.

Our air was not cooling and when I put the claim in, Advanced Heating came out the next day. They had to come out twice. The first time, they told me that someone left the cap loose and that the Freon leaked out. They put more Freon in and that lasted six days. Advanced Heating had to come back out a second time, and an older guy came. Within 15 minutes, he knew and said that there was a condenser coil that had a crease where the copper and aluminum crossed and the Freon leaked out then. A part was ordered, but I got a unit. With COVID going on, you're at the mercy of others as far as getting parts, so I expected to be without air for at least a week or so. Advanced Heating was prompt and they did things in a timely manner.

The compressor went out on the AC and the contractor, Cool Blew, had to order it and get it in. As far as Cool Blew was concerned, it wasn't an issue. The waiting period was probably the most annoying part because you gotta wait. But as soon as it was okayed, they were out there in three days. They did their job and they were awesome. American Home Shield did what they said they were gonna do. I'm a facilities manager, so I understand that getting products or parts is difficult right now and it took a little bit. But overall, it was a great experience and we were happy.

Sometimes it's like pulling teeth to try to get American Home Shield to work with me. They sent a technician out for a refrigerator that ended up costing me $1,500 and with no refund or help. He came out three times. One of the times was with the new part to put in. Each time that he left, he left with the understanding that it was going to work. He left it plugged in but it would not cool down. The third time he came out and I told him it was not working, he said, "I will let American Home Shield know that it is not able to be fixed.” This was in the heat of the summer. I was living out of ice chests for five weeks, trying to get this stinking thing fixed.

I had an electrical issue with my air conditioner unit. I reported it through American Home Shield's website to have somebody come out and look at it. I hate the website because there was no way to describe what the issue was. The issues listed didn't match what I was able to describe, and I don't call because the phones are irritating. I just go online and figure, “Well, the vendor will call me and I'll tell him what it is.” When I file claims, I get an email confirming that the contractor has been given my information and my card has been charged for the fee. Then the vendor calls me the next day. As far as the AC unit, it needed a new whip. It's the power cord between my air conditioning unit and where it plugs into the actual power. It had a breakage, and it was a fire-risk. I’m perfectly satisfied with the warranty company, and I've never had an issue with the vendors here.

The AC wasn't working. Everything went well with the contractor.

White's AC Service came out, diagnosed our air conditioner that wasn't blowing cold, and put the capacitor in. They explained what they were doing and what they found, and were in and out. I would recommend American Home Shield highly.

Having American Home Shield has been beneficial. My refrigerator wasn’t making ice and my air conditioner wasn't cooling off. I had claims put in for them, and I am satisfied with the process. The techs did everything the first time and I was pleasantly pleased. They were timely too.

It's hit or miss with some of the contractors with American Home Shield. Some of them don't have the best reviews. When they come into the home, it's not the greatest service. They are kind of whinny, and you could tell they don't want to do the job. One of them accused me or my wife of breaking a product. The American Home Shield supervisor sent out a new company and these people were fantastic. They said they could fix the issue in about an hour or less while the other company was saying we were gonna have to cut open all of it.

Chesapeake came out this week to repair my refrigerator and the freezer because it wasn't cold and it wasn't freezing. The technician called to say he was on his way and I told him I had unplugged the refrigerator. He asked if I left the doors open and I said no. I did leave the door open on the freezer. When he came, there was still ice on the element at the back of where the freezer compartment is. So he worked on it and he told me to plug it back in and to put a bottle of water in the freezer. Once the water was frozen solid, it was okay to put my food and stuff back in there. But the bottle of water is still not frozen. When I called back yesterday to Chesapeake and I said, "Look, the gentleman was here. Am I doing something wrong? Because the water never froze. It's still liquid." The ice packs that you can put in a cooler are still loose too. So, my food was wasted and I've had to throw food out.

I've got a rental property and it was the drain line that was messed up in it. It looked like the drain might need to be replaced. The first time a technician came out, he didn't do anything. He didn't even turn the unit on. I had to tell him to turn it on. He kind of Jerry-rigged the drain line, which is some kind of a lie. He said everything was okay. We turned the unit back on and it started leaking again.

We recently had Absolute Heating and Cooling come out. They were on time and they fixed the issue. American Home Shield's service works great.

I called American Home Shield to submit a claim for a broken pipe. In the beginning, I was having a lot of problems. I talked to somebody named Christian, who put me in touch with a nice lady named Kim. Now, I’m dealing strictly with Kim. The tech did a good job. He was in and quick. He was good, polite and fair. He said, “I've never done anything like that.” I said, “Look, this is the kind of tool that it takes.” I showed him the kind of tools. He said, “I've got something like that.” He went out there, struck it back, unscrewed the broken part and put the new piece. He was done and outta here in 15 minutes.

Sears came earlier than expected, which was wonderful, and fixed the microwave. Everything's good.

There was hardly any air coming out the vent of my air conditioning unit. I called American Home Shield's 1-800 number and I paid my $75. I told them that the air conditioning wasn't working properly. That was process was easy but I didn't speak to a human as I didn't have the option. Someone came and he was prompt and polite. He was efficient too. American Home Shield was very good to work with.

The ice maker on our refrigerator stopped working, and Chewy was the person that came to inspect it and knew exactly what was wrong and ordered the parts. We know that this is a wacky time with delivery. He quoted us a certain time, and the part came in a week in advance, which was good news. The same technician came to repair our ice maker, and it was very efficiently done. The first time, the company gave us a time slot of two hours, and they came right at the beginning. The second time was right in the middle, so we appreciate that. It was very successful. I'd also like to commend Chewy. He was courteous and knew exactly what needed to be done. Very impressive.

The process has been very good 'cause as soon as we put in a claim, American Home Shield is very quick to respond and they try to schedule us for as soon as possible. They recently had repair people come out to fix the motor for our water pump and it went very well. The repair people were very helpful and friendly and they were able to fix it.

At first, I was a little disappointed with American Home Shield. This is not my first contract. I had several homes in Jersey and the fees went up considerably. I’m paying a fee regardless of whether I use it or not. So I didn't think it was advantageous for me at first. So I switched over to another company. But I had to come back to where the customer service was paramount. Because with the other company, they were just not what I expected from them as an air force veteran. They lured me in with, that they take care of the veterans, but they didn't do anything anywhere near American Home Shield. With my recent claim, the techs came out to fix the heater and the pump. They were great.

The refrigerator wasn’t staying cold at all. It was fairly easy to submit the claim. I told American Home Shield what the problem was and they sent out a worker. The tech put a part in it but it didn’t last and I lost food. I just got the new refrigerator this morning and I got something close to what exactly I had. The only thing is that the handle is not on the refrigerator to open the door. There are only two screws and the handle didn’t come. So I called up Best Buy where I got it, and the handle is $160 more. So I got to call American Home Shield and find out what they're going to do with that.

We had a fairly new sink installed in April and it was leaking. It turns out that the person who installed it hadn't tightened some screws. So, the guy from T Mayes Plumbing came in, immediately assessed the situation and fixed it. He tested it and stayed long enough to test to make sure it was done. He was in and out in 10 minutes. He was great. We have another ticket open with American Home Shield for the microwave and we’re supposed to hear back from them but I haven't. I was under the impression it would be sooner but I forgot that it’s Thursday and that was just Tuesday. So that's within the realm.

The electric people were great. It was a really stupid call, unfortunately. I feel like I paid $75 for nothing. It was just a flipped breaker but I'm glad that they came and were able to verify that everything was good in the house. So, it was a good experience. They were friendly, informative and prompt. They called me before they came. I've used American Home Shield before for some things and I have no problems with them either.

We’ve used American Home Shield several times and this time, we had problems. FTA Services at least came out to look and see what was wrong but Wright Appliance never even came out, which was part of the problem. It took forever waiting for parts and I made three payments and that was more than what the part was. The cash-out offer was $157, which was ridiculous and we got the runaround. They dragged their feet on it. It took forever to talk to somebody that spoke good English and who would even help us. When this started out three months ago, you can't even talk to somebody. It took a lot of talking on my part to get a phone number or anybody that could tell me something that wasn't scripted. All I kept getting was, “I'm sorry.” They never called and I had to call every time, which was annoying.

In November of 2019, getting the tech out here was a slow process but the last few times, it has been fairly quick. Sears came out for an appliance repair and the tech, Michael, did a thorough job. He was personable and on time.

I have a stackable washing machine and it doesn't cycle. It's not even that old. It's a Sears and it's a good one. I called AHS. They sent Sears out and the guy just came in and looked at it and said, “There's nothing wrong with it. You just have to balance your clothes.” I said, “I'm not that stupid.” So, they sent another Sears guy out. Apparently, he just said the same thing the other guy said.

The AC wasn’t blowing any cold air and the tech who came out repaired the fan. American Home Shield has been awesome and I don’t have any complaints. They have been good.

American Home Shield is excellent. A technician came out the next day after I did the claim and serviced my air conditioning unit. He got it back running like it's supposed to.

Our air conditioner stopped working. We called AHS. Then AHS called the company, and they came out and diagnosed it was the air conditioner was froze up. So they told me what to do so that I could shut off and they could work on it. That way there was no delay. They were very helpful there. Then they charged it, diagnosed it and found the leak in the coil. Then came back a few days later to do the coil once it was done. They put a new coil in and it was off in the morning. They came out early in the morning so that it was not off for the heat of the day, too, so that was nice. Everything's working after that. I was very happy with everything.

The two guys with All Comfort Specialist were timely. They identified what we thought the issue was and went right to it. They kept me informed of what they were doing and finished it up. The capacitor was supposedly the issue on the system. We've had that problem with that system before. They told us that they do blow, especially if they're running a lot in the heat. They checked the freon level on both systems and kind of looked to make sure the other one was running normally. The other thing I asked them to do was to check on one of the rooms in our house that doesn't seem too cool. They shone a light into the vent to make sure they were blowing properly. But right after they left, my son said it was still doing it. I don't know if the venting is proper or not, but it still seems to still overheat.

My washer was giving me problems. AHS's online navigation was easy to get around but I had to put in the comments that my issue was the washer. Also, I don't know if their system would tell me whether the issue is covered or not. Other than that, the experience with the contractor was good. When they're about 20 minutes away, I got notified that they were coming and then I can track their thing. The tech was professional and he explained a lot of things.

We had a plugged up toilet. The tech was only here about 10 minutes and he did well. With AHS, if I had a big loss, I wouldn't have to pay all by myself.

My capacitor went out. Filing the claim with American Home Shield was very quick. The tech was very good and professional. He resolved the problem in less than 30 minutes.

American Home Shield seems to have a more comprehensive coverage and they also have one of the largest market shares, which is comforting. I use them and they do what they are supposed to do, which is to have people come out and solve my problems. I'm paying $100 for them to come out. Sometimes, the problem is a user error where I just didn't see something I should have. That's okay. But if something really is wrong, technicians fix it and I don't have to worry about it. The turnaround time is also generally the next day, which is very acceptable. I had tech come in for a service and he was professional and was everything I expected him to be. I'm saving money with my home warranty compared to calling up people locally and asking them to come over.

When my AC wasn't cooling, I submitted the claim through the automated line but it wasn't specified to me whether I was going to call Global or Global was going to contact me. But then I discovered that Home Shield sent an email telling me that Global would call me, and if they didn't call me within 24 hours, then I could call them. Global was very professional. They did a very good job. But I was a little disappointed that American Home Shield only pays $10 a pound of Freon. I needed three pounds of Freon and the cost of Freon is $100. Then we paid $360 out of pocket on top of the $100 service fee. So it was very hefty for us.

One of my air conditioning units quit working, then it started working again. The contractor came out and tested the capacitor, and it wasn't performing to just max. They replaced the capacitor and another part. And the AC has been running beautifully since. They were very professional and courteous. We had a nice conversation in my backyard as they fixed my air conditioner. They were great guys. I enjoyed listening. I've had a positive experience with American Home Shield.

When the condenser fan wasn’t turning on, I submitted a claim with AHS through their website. The website was not that difficult to use. American Home Shield appointed a company and I called them on Monday. The service, however, was very poor because I had to call them and they took four days to come out. Then the guy said that they were going to replace something, but they couldn't do it. It would have to be somebody else. They've passed on the call back to American Home Shield, and American Home Shield reached out to another company, and another company came out. AHS is nice. The process to get somebody out here is easy.

I like the service of AHS. It's good. They had someone for a dishwasher that we contacted. Then our AC went out, so we're supposed to have someone come in today. He was great. He did a phone preview type thing and he helped us. The water's just shut off and he walked us through how to do that.

I had a dishwasher that wouldn't run. I just called the number and American Home Shield told me to pay my $75 and said they would contact someone to come out. And they did. The tech diagnosed what was wrong and said he needed to order a part and that he'd be back the next day. He came the next afternoon and fixed the dishwasher. AHS did a good job. They took care of it all and I didn't have to scrounge around to find somebody.

Redwood Coast Plumbing came out for a few different reasons. I have two bathrooms and the seal at the bottom of the toilets in both were leaking. I also had one shower drain that was clogged. The other shower drain was leaking underneath and they were able to tighten up the fitting enough to make it stop leaking without having to cut it. Then we weren't getting hot water. It was in and out and sporadic. They diagnosed the hot water system and determined that the hot water heater wasn't working. That got replaced. They were thorough, but they stuck to what they were tasked to do.

Everything that I've had to have repaired through AHS was repaired well and timely. I do my claims on the phone and for my recent claim, the tech came right away. It was a minor little deal that needed to be fixed and he was great.

I've always had very good service with American Home Shield. We recently had some plumbing issues. We had leaks under the sink, and then it was backing up. The techs that came out were wonderful. They had to come out a couple of times, but they snaked out the drains, replaced the pipes that had leaks underneath with PVC, and then they had to go under the house. They did quite a bit.

With AHS, I like the ease and convenience of not having to try to find somebody to fix something. You just make one call and they're gonna send somebody out. The heating element had went out on the dryer and on my stove oven as well recently. A technician came in and took care of everything. He didn't have a part that he had to order and gave me an estimated time. The part came back before the estimated time so everything was perfect.

Our air conditioning unit stopped blowing cold air so we called American Home Shield and they sent out Cold Snap. The claims process worked great but we were disappointed that Cold Snap was so impacted that we had to wait a while. One time, I followed up to make sure that they were going to come on the 26th and they said they were scheduled for the 29th. I said that the claim is through AHS and once I said that, the rep said they could fit us in on the 26th. It made a difference that our claim was through AHS, although we had to wait two weeks. Once Cold Snap came, it was great. They replaced a fan and a motor and the unit works fine now.

My toilet wasn't flushing correctly. I'd have to hold the handle down for a while to make it flush. And then sometimes, it wouldn't. Normally, AHS is pretty good. We had a couple of times when they'll send somebody that doesn't want to work or deal with our claim. But other than that, we've been using AHS. They seem pretty well.

When we tried to turn the fan in the living room on, it cut off and triggered one of the circuits of the house. Once the service request was made, less than 24 hours, I got a phone call, then after that, I got a date. And then, the contractor went out at that time that they specified, they did what they needed to do, looked at what they needed to look at, came up with a resolution on how to repair or replace the fans and set up another date that they would set up. Done. It was very easy.

American Home Shield seemed like the best bang for the buck. Their service is pretty good. We were able to call them out when we needed some repairs and we had service the next day, which was very helpful. I like that I can do my claim via mobile or on the phone. Navigating, trying to label the issue I have, and learning that I had to submit not necessarily one claim at a time were confusing during my first time. But now that I understand it, it's really not too hard. The repair people were quick and straight to the point, which I liked.

The first time that the contractor came out for the AC, they had to order the part that they thought they needed. Then they came out the second time and got it fixed. They were real nice. They were good to deal with, and they seemed like they knew what they were doing. Overall, American Home Shield has been fine. I keep getting offers from other home warranty companies and they're lower per month. But American Home Shield's rate keeps going up. It always comes down to price, but then you don't know what kind of service you're gonna get. American Home Shield's service has been great and they're good to deal with.

My bill is over $700 every month. I cannot afford to keep paying $700 every month. I have two units. I have an upstairs and a downstairs. The way the house is set up is the upstairs is open to the downstairs, except for my kids’ rooms. So, the thermostat for upstairs, that one runs all the time because the hot air rises. Then my downstairs unit runs all the time and it doesn't keep up. The tech came out and he was nice as can be. He even did it thoroughly and checked everything. He said that the Freon was low, which none of the other people said Freon was low. So he put two pounds of Freon in it, which was a lot. The AC unit shouldn’t lose Freon.

We were in the process of getting our crawlspace encapsulated and the people who came out for that told us that we had water under the house. We had leaking from our hot water heater and from a pipe in our bathroom. We called American Home Shield and they sent someone out. They told my husband that we only had leaking from our sink in the bathroom and none from the hot water heater. We were told that the pipe had come loose. I called and asked who would be responsible for getting the water up since our warranty should have covered that. AHS said they would be responsible for getting the water up if it was coming from normal wear and tear. We got a person to come out to get the water up. They said most of the water had dried up. Since the repair people fixed the pipe, there is no more leaking under there and we didn't have any further issues.

I have had one service request with AHS and it was handled very well. The garbage disposal was old and burned out. The techs were very good, prompt, and professional. Having AHS can be a good thing. Offers a little extra reassurance when you're purchasing a property.

We have a tankless water heater and it was getting cold. We had to go outside and flip it off and flip it back on, and this was happening very often. American Home Shield sent the plumbing company out here and the first time that the tech came, he couldn't fix it. He tried to but it didn’t work so he came back and said that it needed a part. So, they sent the part to my house but when he got out here, it was the wrong one. The first time, it took about two weeks because they were waiting. One person thought the person ordered it and didn’t. But the tech came and flipped it on so I suppose it’s fixed. We haven’t had any problem yet.

The built-in microwave was working intermittently. The repairman, Donnie, came out and found out that the wire had loosened. He was wonderful. The service is quick and American Home Shield always sends us out very professional people. They get our questions answered very quickly. There was one problem I had with American Home Shield which was trying to get the credit back from a service call. During the cold, something didn't work. Then it was fixed after it thawed out but they had already taken the money out of my bank. They did fix the credit issue but it took a while.

The claim for the AC unit that stopped cooling still hasn't been resolved. American Home Shield sent a company out and they came quickly, but that company doesn't have the equipment to fix it. Right now, it just says it's pending and it's been that way for a week. I wish American Home Shield would contact me again about the issue. But we had another claim for a faucet that was leaking and that was great.

The claims process is very good. Recently, I had a claim for the dishwasher and another one for the air conditioner, and both techs were able to fix my faults. From beginning till end, the timeline on the dishwasher was 10 days. The air conditioning was similar, because the AC guy had to have two visits, but he resolved the problem. Overall, American Home Shield is worth the money. I'm happy to have it and I get a good service.

The faucet on my tub was dripping and it wouldn't stop running. I got a text message saying that Price Right was assigned to me. It also gave their number. Somebody called me to confirm and before they came, I got a map to show who was coming and how far they are. I had filed a claim before for a leak in the ceiling and Price Right came as well. Both times they came, it was pretty quick and they were knowledgeable. This repair definitely helped bring my water bill down. I love being a part of AHS and I recommend people to them. The warranty saves me a a lot of money. When something happens, I just pay my deposit and then AHS pays the rest.

The last few times, the service has been prompt. All American Plumbing is the best company American Home Shield has sent out. They called immediately to schedule an appointment and were here when they said they were going to be here. But when I filed my claim for my refrigerator, it took quite a while. I understand American Home Shield has their process that they have to follow. But when the serviceperson came, he did tell me that it was the condenser. The instructions that he got was to try to fix the item first, but the condenser is an expensive part to begin with, and the refrigerator was about 10 years old. He did fix it because he told me anything is repairable, it's just how much money you are willing to put into the item. When I called, they didn't want to honor the warranty. But it had been exactly 30 days so they did come and replace it. It took us about a month to get it back but American Home Shield was beneficial to me because I did get a new refrigerator in the end. It's better to have it than need it and not have it.

The AC started making a weird noise. I called American Home Shield and they sent out A-1 Quality Care. The tech came out and did something, and the sound wasn't there. It kind of went away. But then, it came back, and I videotaped it. I realized it was making this weird sound all the time. I called American Home Shield again and they sent the tech back out. It was making the sound when he came and he said the compressor was going to go. Four days later, it went completely. The tech ordered the compressor and American Home Shield rush ordered it for me.

I had some problems with my refrigerator and American Home Shield sent a company out to work on it. It took forever for that company to get here to do the job and the tech didn’t diagnose or do anything. They didn't know what they were doing. I contacted American Home Shield. They got me a different contractor, which was Andy’s Appliance Repair and they come right out. They were very punctual. They diagnosed the issue properly and the tech got it fixed. I've also had American Home Shield work on my air conditioner. There was a pan of some sort inside the furnace of the unit that condensation drips into. It had a crack and it had to be replaced. That didn't take too long and the unit is great now. American Home Shield is a good, reputable company and it was worth having the service.

I had a leak that was going on in one of my guest bathrooms on the third floor of the house. It’s connected to the tub and it looked like something pooled at it. But I discovered that it was water damage and the water was coming from up above. So, I called Mac Mac Plumbing and their plumber saw that the problem was a pipe that was open and dribbling water. He got the supplies needed and fixed the problem. He did an excellent job. AHS is a really good service and a very professional company. If anyone is looking for the best home warranty, try Home Shield.

Claim-wise, for us, American Home Shield taking care of it was good. It was more so the people that they have actually doing the work. That company that came out, it was brief and quick, in-out. And then, it was younger kids, so I assume that they would need to get workers who know what they are doing. One says, "This was happening. What was going on with this?" And then, Richard comes out, finds something else. They guess at it, more so. AHS got the job done with this experience. I've had some bad experiences with them, but in this claim, no bad experience. But they have their ups and downs. Everything can't be perfect. But I'm still here. I would definitely recommend them.

My dryer made some type of noise like the tub is loose. And the refrigerator wasn't cooling properly and is having some moisture in it. And then the seal around the refrigerator is broken off. I called American Home Shield. And then, they told me who would come. The contractor then called me and set up an appointment. They told me that when the parts come in, they will come.

I sent in a claim through the American Home Shield 1-800 number. I received an email and text message before the technician came out. The technician came out right away the next day. He came on time and fixed my AC. He was good, really good. I have six rental properties and I have American Home Shield on them. They're always helpful for me.

The experience with AHS was great. They worked me in a little faster than what I expected. Somebody cancelled and the contractor called me and told me that they could come that day. The tech did a very thorough job. He was very professional, fast and he did what he had to do. Having a home warranty allows me to have the relaxed feeling that if something goes wrong, I have somebody to call. AHS is my backup.

I called and told American Home Shield that I had two different spots with leaks. I just asked for a representative and waited. I figured out how to manage through the system. When you do it online, you can't say what you have. All you can say is, "Oh, pick one of these." So, if I say I have a leak, they don't know how many. And if somebody comes out, he'll say, "Well, you told one thing." They can't look at something else. So, I never go through the system. I just get ahold of somebody.

The freezer wouldn’t freeze. I called American Home Shield and also, I went online. The technician that came out was very good.

The AC company came out and put in a bunch of Freon in the unit then the next day, the unit was not working. They charged me $500 for the Freon, which I knew if they had to add Freon, we had to pay. If it didn’t work, why was I charged that? Right now, only one unit is working and the one up top was making a funny noise, so I just turned it off. I didn't want it to do something even worse. The working unit is having problems because the other unit is making it so hot. It's not cooling as well. When they came that Friday afternoon, the worker couldn't figure it out and said he would get Jason, his boss, to get back with us. That was Friday, and I was giving Jason a little time, but today is the day I'm gonna call him.

American Home Shield always follows through, they're quick, and they're always very professional and nice. I had three things that I needed the tech to work on, and the fourth that he's coming out today to fix. So, I was very satisfied. Last fall, I had to have a hot water heater repaired or replaced. AHS had to replace it, and it was very good and easy. They always come through when I had to use them. The last time I recommended them was to a room full of people, and we were all talking about home warranties. There were about seven family members there.

I left American Home Shield and went with someone else. But things didn't go too well with them. The service fee and the monthly fee were lower but I didn't like the customer service. I bit the bullet with the high service fee and went back to American Home Shield. I’m just praying that I don't have too many other issues because it takes me out of my budget. That aside, the monthly fee is fine as it’s low.

The freezer on the refrigerator stopped working and we put in a request online and immediately found out who our technician was. He called the next day, set up the appointment, came out and did a diagnostic on it. He let us know what the issue was with the freezer and that our refrigerator was running red, which means that it was on the verge of going out. American Home Shield wanted to do a second opinion. But before the second opinion guy even came out to diagnose it, American Home Shield decided to replace the refrigerator. So, I got an email saying I would pick out my replacement and I did. It will be at my house on the 4th, which is super awesome.

We had a problem and American Home Shield had someone out here within two weeks, which I really wished was a little sooner. But I was fine with the tech. He checked everything out thoroughly and he was talking to someone on the phone about the problem. He was knowledgeable. Last week, I spoke with someone and I couldn't understand everything she was saying. Apparently, I was getting a check put in the mail. It was for me to hire somebody to have my microwave installed. I called American Home Shield and asked to speak with a supervisor. The rep kept saying he couldn't give me one and I was getting upset with him. Eventually, the fourth person I chatted with was able to explain why I was getting the check instead of having someone come out and install the microwave.

The contractor didn't fix anything when they came out. The waterline wasn't hooked to the refrigerator and they forgot to put the little bar on the inside of the ice faucet that connects the ice for the ice maker. They said they would come back after the guy who did wiring would hook the connection for the waterline. I'm not quite sure I like AHS' claim process.

I called AHS for the air conditioner. The claims process was really easy and simple to use. The repairman that helped me out was very prompt and courteous.

My dishwasher gave out on me. Someone came and said I needed another one. As soon as they left, I got an email from American Home Shield saying that it was time for me to get another dishwasher and to pick the one I want.

I called American Home Shield's 800 number for the AC unit that was not cooling and the repairman who came was excellent. I've been trying to sell my daughter and my son into them. Even with a lower rate of $41, you still save money at the end, especially if it's something major.

When I ordered my refrigerator through Sears, the guys from J.B. Hunt is delivering the refrigerator. However, their policy states that they cannot touch the copper. So, I need to call Ladd to have them come out and finish the installation of my refrigerator. But the tech was very patient and answered my questions. I'm the type that repeats for clarity. He did an excellent job on that. American Home Shield is okay, but the prices have gone up. But I would recommend them because of my experience.

The tech did his thing and my locks are good. He was nice.

Our unit stopped blowing cold air and it was 90 degrees. I did a claim online and I got an email that told me how to contact the vendor, Budget. I contacted them myself to get an appointment. They were good. Their tech did what he had to do and he was ­gone. Everything is fine now. American Home Shield's copay is a little bit high but other than that, my experience was okay.

A water company came out because I wasn't getting any pressure in my house. The tech was very professional. He did the diagnostic and came up with the issue, which was the PVC PAC P7. You have to turn it to adjust the water pressure. The valve was damaged on the pipe. He had to take it off and put a new one on it. He did really well and I appreciated him. Everything is working fine.

My experience with AHS has been awesome. The contractor was wonderful. There was a clogged drain on an AC unit in the attic and they were able to unclog it for me the same day. However, I'm not interested in renewing my plan. It's something that I really don't need. I used it once the whole year.

I decided on American Home Shield at the last minute, and it just so happened that a tornado hit that same night, so I'm grateful that I got it. The light of the house went off. When I called PSE&G, they said it wasn't them. I created a claim to see what it was. I got somebody assigned the next day and got the job done.

Our refrigerator issue is almost a yearly event. It ices up in the back of the refrigerator. Kimbros, the contractor, has had to pull the back out and de-ice it three times now and they take care of it without any problem. But right now, I'm having a little battle with AHS. I had already paid the $100 fee for the call and all of a sudden, they charged me $75. I have no clue what it's for and they don't tell what it's for. I've called three times and I've got different people looking into it. I've also sent them a copy of the notice I got that my checking account had been charged. Other than that, I've had a good experience with getting my repairs done. Also, I live in a more rural area now so the service people are limited and I'm getting better service. Unlike when I lived in a large metropolitan area and I had problems getting the service done by someone that I felt was reputable.

The claim process experience has been smooth and user-friendly as far as getting online and putting the information in. And somebody normally responds within 24 hours. The garbage disposal was leaking. The young man that came out was prompt, very professional, just a really nice guy. So, everything went well. They ended up replacing the garbage disposal.

The first guy came out. The issues were my faucet in my kitchen and bathroom, my toilet downstairs, and my toilet in my bedroom which it was running. So, he snaked the bathroom downstairs. And then the bathroom upstairs, he put a new one inside the tank. But every time I flushed it, it would get stuck. So, a guy had to come back out yesterday and fix it. On my bathroom faucet and kitchen faucets, I'm waiting on parts to come in from Delta. And then, they would have to come back and fix the two faucets. I just joined American Home Shield this year. But the service fee to come out is very high, so I might leave them next year.

We had an issue with the plastic lining that secures a shelf in place. That cracked from things being on the shelf. Now, the shelf is becoming unstable so we requested that the plastic liner be replaced. The issue was that the piece was not going to be covered. AHS said the problem was due to misuse or wear and tear when that wasn't what happened. The rep said that's what the report said. We asked if we could get a copy of her report because the report that we have does not state AHS's reason for not covering our claim. But, the rep kept repeating the same thing over and over again as if she was reading off of a script. She would not change her answer even though we kept rephrasing questions.

The heat element in the dryer went out. The tech was very courteous and polite. And he was very knowledgeable about what the issue was. He was able to fix it then and there, and I was back to drying. I like having the peace of mind that it's a fixed rate to have the issue fixed. It's just nice that if it's a $5,000 issue, I only pay $100. I'm going to sell my home here very soon at the end of the month. And I'm purchasing a new home, so I might transfer my warranty.

There was a leak and we didn't know where the water was coming from around the commode. I called it into American Shield. The service of the techs that came was excellent. They fixed my problem. It's functioning very well now. Every time I've used AHS, they have fixed my issues. So, I'm satisfied with them.

I’ve had two problems with my air conditioner. The most recent was it needed a fan. It took the contractor a couple of days. We were almost out of air for about four days. That was rough. They came one day and said that they needed a part. They didn’t get exactly what they needed. The next day, they came out, had what they needed and fixed the unit. They worked really hard to get the part they needed.

The dryer wasn't getting hot. And when I open the door, it wouldn't stop running. The tech took care of the issues, told me what the problems were and explained the situation.

I was having an issue with my toilet in the main bedroom. I called the American Home Shield and they were able to set it up for me and have a contractor come out. The day before the tech came out, I was able to fix it. But he was able to help me out with the other areas like the sinks and tubs. He went above and beyond. He tried to help me with my situation, then asked if there was anything else that I needed help with since he was there. So I would recommend him back if I have any other issues. I'm glad he was able to get here to help me with the other issues I have or prevent future problems, either with my bathtub or my sinks. This was my first time having to contact American Home Shield and it was great. It was fast and prompt. Their service fee is kind of reasonable. Other places charge 50 for the service fee, and some other places charge 100.

With both of the requests I had, I got a good, quick response and excellent service. I got what I needed from that, so we're all very happy. The techs and I had our little discussion on what went wrong and how it could be fixed. It was a gas range and a refrigerator. They got the parts needed very quickly, came back and fixed it. Overall, I absolutely like having the warranty, so I'm going to keep it for a long time. However, it’s almost $600 a year and it's a lot of money. Some of the appliances are not as expensive, and sometimes, you'd think, "Is it worth it?" any promotions or discounts that they can provide in the future will definitely help us maintain the long term relationship.

When our air conditioner quit working after a lightning storm, we called American Home Shield up and the process was easy. The guy showed up the next day. He came back numerous times during the day to try out different parts, but he fixed it within a couple hours. We had another claim the previous week as well. Our oven wasn't working quite right and that claim hasn't been resolved yet, but it's just because the technician is ordering parts. All in all, American Home Shield saved us a lot of money. It's a great benefit.

My stove was not working. The tech was pretty good and he resolved the problem.

American Home Shield is affordable and it keeps me on my budget. I used it when the AC unit was freezing up. A tech came and was here for half an hour. He made some adjustments and put a little refrigerant in the AC. Everything has been perfect.

The pump of the spa was not working properly. There was an air leak, so Watertight Pool came and fixed that. Everything was excellent.

I would get off of work and the house would be 80 degrees. It was just super hot. I went online and submitted a claim with AHS. Grady's Air came out. I would change my air filters every three months. The tech said I should do it more often than every three months. Then he went and inspected the AC unit outside. It hadn't been cleaned in a while. So he cleaned it and while he was cleaning it, he said the outside of it was corroding because we live so close to the bay. He said that one was installed or was made in 2009. He said that the unit is older. Because it's so corroded, it's having such a hard time cooling down and keeping up with itself. Then he went up in the attic and said everything was perfectly fine up there. It's just the unit itself can't keep up with itself. The guy was pretty helpful. That was the first time we've ever had someone come out, look at our AC. He knew what he was talking about and everything he explained to me made sense.

Recently, we had a plumber come out, and we had somebody come and fix the drywall. American Home Shield has a process they have to go through, and I get that. But with the plumber issue, the contractor had to come out three separate times because of different things. One is they cut into the wall, and then they had to wait for approval, and they came back. It took them a while. And we just got the drywall fixed. It took them another five weeks to get somebody out to fix the drywall.

I had a stove that needed a new computer. And then my dishwasher needed a new computer, too. Every time I call anybody, it's usually two days after I call that they come out. I don’t like that we have to wait a couple of days. But that's fine. The computer I already got was bad, so the tech had to come back a second time. My stove worked, it just it kept shutting off. We had to watch it all the time until we got it fixed. The guy was really nice and he did a good job. Everything was done good. It's nice to know that it’s probably going to cost me $100 to get something fixed.

I kept getting a statement saying that my credit card has been denied. I called my bank, Navy Federal, my monetary institution. They said, no such claims have been put through. They had not denied anything. I ended up having to pay with a separate card to get American Home Shield satisfied. I called back. But, the rep, didn’t know anything and said, “I can’t tell you why.” I said, “My card is good. You take out my monthly payment from the same card. I have no idea why it would not I process.” So, I went on and gave her a new card to get it processed after my third email saying that I hadn’t paid my bill. I called whatever number I was given or she transferred me to. There was no answer, but I was told I would get a call back at 7:00 PM, which did not happen. I'm still at a loss as to who will give me that information.

I called American Home Shield because the shower faucet handles have started falling off. The bathroom was remodeled before we purchased the property, so the hardware and the bathtub are completely new. We've found in the last month that the hardware has not been installed properly so it keeps falling off. I also needed the drainage for the bathroom sink in the same bathroom repaired. The water wouldn't go out of the sink. I was buying Drano and putting it off. I decided to see if my Home Shield covers it, so I looked up my contract. It did covers the bath sink and the shower faucet.

AHS answered very quick when we filed a claim and the tech for the AC was very helpful. He responded to everything that we asked him and resolved our problem.

My AC wasn't heating and there was a noise inside my house. The AC was freezing up. I went outside to check the unit and it had ice all over the compressor and the hose was all iced up as well. A serviceman named Gabe said it was low on Freon so he put some. I ended up paying an extra $77 for that. That lasted for four days and then we started hearing a really loud noise outside like an air compressor when its hose breaks off. The neighbors knocked on our door saying that the AC was doing the thing again.