American Home Shield Reviews

We had smoke detectors that were 16 years old. So, we needed them replaced. I got someone to come out who noticed it was 16 years old. So, we asked him to replace them and check all the connections with it. He was incredibly helpful. I find having American Home Shield a very useful thing to do. You can get your service done at one-shop place. You then get to know what the different contractors are around. So for me, it's great because you don't go trolling around the internet having no clue who’s gonna come.

My dishwasher, dryer, and washer all needed repair. I was satisfied with who American Home Shield sent. They had to order parts. So, it took a week. But all in all, it was good. The tech was quick. It took him 15 minutes to do all three. With having American Home Shield, I don't have to go and find a repair person myself. So far, so good.

Sewer Medic came out to dry my walls on the inside and so far, they are doing a very good job. I haven't had any problems with American Home Shield and it's been a good experience for me. My sister has AHS too and she was the one who told me about calling them about this water problem that I was having so, I did.

The tech came out to fix the power that was off and on in three of the bedrooms. He did a good job. We thought the problem was something within our main bedroom, but it wasn't. He took apart the fan, which had nothing wrong, and he ended up fixing some wire that he thought was wrong. Then he found the source of the problem in our kids’ room and he ended up fixing that. It was really fast and convenient. It was nice. He was a good tech. He came within the time period that he said he was gonna come and he was professional. This claim was perfectly fine, but the claim with the AC and with the plumbing for the water heater have not been great. The AC unit claim has been open since June, and I haven't heard anything. So I'm not happy with American Home Shield.

American Home Shield's service was amazing. I was very excited about this warranty. There were two separate claims. After the inside plug failed, the outside one failed too so the contractor came back out the second time. They were able to fix the outside and that was fantastic.

I'm not overly thrilled sometimes with American Home Shield, and I have considered going to someone else. I understand that if an appliance can be repaired, that's what they do over a replacement. My washing machine went out and the guy that they sent said he was gonna recommend it to be replaced. But American Home Shield did not replace it. They made him come back and repair it.

Our AC was not blowing cold air. I had another technician took a look at it and he said the condenser was blown up. When A L Affordable from American Home Shield came out, he said the same thing. After a week, he brought it and then he fixed it. It's working fine now. I love AHS. It's helped me a lot because that condenser and fixing it, would cost me a lot of money. So I saved a lot on that.

Every time I needed something fixed, I call to let AHS know and they are right on it. The tech that came out recently for our AC was good and very professional.

The AC unit wasn't coming on and when the tech came over here, he saw that it was a capacitor that was bad. He changed the capacitor, and it started working again. Then he came in and checked the temperature and stuff in the house. He was very courteous, professional and a good person. A few years ago, I had a problem with the water heating and the people that came over said they thought it was a slab leak. Another specialist supposedly had come out here with a sonar but didn't really check anything out. They just said, "You have a slab leak. And the best thing to do is if you route your plumbing so it goes upstairs and comes down." What it would cost me was way too expensive, so I didn't do that.

One evening, the downstairs air conditioning unit quit operating, so I went online with American Home Shield's website and submitted a trouble ticket. Almost immediately, I got back a text message that said Valley Construction had been identified as the the contractor assigned to my case and that they would be in contact with me. That was super easy. The next morning, I waited until about 10 o’clock, then I gave the phone number a call. Talked to Pete. He said he happened to be in the area working on another install, and he would be at my house that afternoon. He came out and fixed it. I was watching what he was doing and talking to him while he was doing it. He was very competent and very thorough with it, so I was very happy with what he did.

When we flush the toilet, it was going into the bathtub. Somehow it didn't do it at first, but the buildup made it go ahead and do that. The person came in, fixed it and it's fine. Everything was done quick with the claims process. Even this morning, I had to call in again for another problem and it's going to be taken care of. I'm getting a security system and they can't put the camera in because there is something wrong with the wiring of the doorbell. I made a call a few minutes ago and American Home Shield is going to contact me about that. I'm sure it'd be fine. All in all, everything has been good. Hopefully, I won't have any more problems, so I won't have to find out.

The claim was for the condensation drain that was plugged up. Our unit is in the center of the house, so it was starting to leak water from the condensation pan. A technician came out and cleared out the drain line. He sucked out the drain line from the side of the house that goes under the concrete slab then up to the unit that’s in the house. He cleared that so that it'll drain the condensation water out from the pan. He told me to put a small mixture of water and bleach down that cleanout tube and that will keep it from gumming up.

Out of all the home warranties, American Home Shield is the best one I've ever used. They don't hassle me if I call them about three or four times. They listen and they don't say, "Well, I'm not sure if that's covered." When something happens, I need to call them, I don't want an issue, just come out and fix it and go away. It's awesome that they send someone out because I'll use them forever now and I'll have fewer issues. If I have issues like the tub's blinking, the toilet, the water is running, they'd let me combine them all into the $175, which is really nice. With my recent claim, the dryer was really hot. Whirlpool came and checked to make sure that the filter or the vent thing was all cleaned out. I have referred American Home Shield to so many people so far saying, "Don't even use anyone else." I'm so impressed with them.

We had all the locks rekeyed and the tech that came out was a great guy. He did a good job. He had a nice personality, and he worked on his own. He treated us good. We were very satisfied with him.

We just bought our house and a lot of the major appliances are pretty old so the warranty helps. We recently had the AC worked on and it went well. The contractor fixed it.

I’ve had claims with American Home Shield on my AC unit, my oven and my washer and dryer. It’s a little bit of everything and the claims process is usually the same. It’s smooth and within 24 hours, they have somebody calling, communicating and trying to make an appointment with me on when the company is going to come over and fix whatever is broken in the house. The contractors were good although there were a couple of guys who couldn’t get the job done that day. But some of them even went out of their way and worked over the time that they were supposed to to get the appliance fixed for us. So, I absolutely have no complaints there.

The second bathroom toilet decided to either completely drain and give a sewer smell or overflow and just run. Tom Melton Services had a fellow within an hour and a half at the house the next day and had it taken care of. It's nice to have a warranty on things breaking down when getting a new home. I was not pleased to be able to test the service, but impressed with how it worked.

When I called American Home Shield, they came out quickly and did the job right away. I noticed that on two of the rooms, the air was not coming out the vent like in the other rooms. The ducts were not the way they were supposed to be and air was escaping in the attic. I called and AHS sent someone who fixed it in one day. It's working good now.

So far, so good. I requested rekeying the house and Realty Rekey was excellent with their customer service and knowledge.

When we submitted a claim with AHS, somebody came within a couple of days. The tech evaluated the situation and let us know he'll get back to us. But over a week went by, we didn't hear anything at all. Within a couple of days, they sent somebody over, but it sounded like we had been forgotten. But when the second tech came, it was perfect. He changed the fan and was gone in 15 minutes.

I'm feeling good about American Home Shield. I was very happy their technician was able to come out and get my air back going upstairs 'cause it was kind of hot up there. He did a good job. He came in no time and got it taken care of. He wasn't there long as I thought. However, when I did call the claim in to American Home Shield, I got a lady that had an out of country accent. We were having problems understanding each other. I ended the call and it was easier for me just to do it online.

I went from California to Connecticut. Apparently, in Connecticut, a home warranty is not a traditional thing. That's part of the sale that the seller provides. I specifically asked for a warranty because I know how valuable they are. My main concerns were the major systems in my house. American Home Shield does cover HVAC, plumbing, and electrical. But it is twice the price as my other one, and they covered everything. On the other hand, AHS doesn't cover my appliances and it's a lot less coverage for what I pay for. The total cost was $150 more, but it's for less coverage. And the cost to have somebody come out is double.

Getting the service for the washer and the refrigerator was a problem. I asked for that together and American Home Shield said it would be on the same ticket because it was the same technician. It turned out that for some reason, initially, the washer was not on the ticket with the refrigerator. So, I had to call back in. The people in the call center do not speak English very well at all. I've worked in insurance for a long time, so we spoke to people in call centers in different places. I’m not unfamiliar with working with people in different places but this girl was terrible. She could not get it out of her head that I had a Whirlpool refrigerator. I was on hold for five minutes while apparently, she called Whirlpool. I said that she needed to stop talking about a Whirlpool refrigerator because it’s a GE refrigerator and I need to have this on the same ticket as my washer.

The contractor handled the plumbing problem and everything was resolved. The gentlemen who came out the last time were great. As I'm learning, anything could go wrong in the house and I’m not prepared for the little things. So it's good to have American Home Shield for the “just in case.”

If I lose American Home Shield, I'm in the mountains. I was very happy with it. The top stove on the double stove would not bake. It would just boil and toast. So, the guy looked at it and realized that it was a blown or malfunctioning board. He put a different motherboard back in and since then, the stove has been working great. This is the only claim we have with AHS but we probably broke about even making this claim. So, we would continue doing it for the next year. But we'll see when we're up which is in a couple of months.

I had a leaking toilet. The tech was very polite and professional. He allowed me to explain to him the things that I've witnessed as part of the problem. Right away, he was able to identify the problem and take care of it. I've also had refrigerator done before through AHS and I was 100% happy with that. With the warranty, I don't have to pay a plumber $105 to come out when I pay 75 to have someone come out and fix it.

AHS is great. Every time we've got a problem, they’ve come out and fixed it. The refrigerator kept kicking off and on recently. The tech came out and checked it, and then the next day, he came back with a thermostat, replaced it, and it seemed to be working fine now. He was really polite, professional, and a good guy. He did a good job. It went real smoothly. He came out really fast and took care of the problem.

American Home Shield is a good deal. I called them recently and told them that I had a problem with the air conditioner. Within a reasonable time after that, the air conditioner people called us. They told us when they would come, and they came. They said there was a part that they had to order, and they would call when it came in. Within a week, the part came in. They came over and did their job. We're very satisfied with the contractor. American Home Shield did exactly what I want them to do. I understood the way it was gonna happen, and it did. We’re very pleased with them and we'll renew the policy next year.

My washer was stumbling like an earthquake and the dryer wasn't running. The tech did good repair work. AHS is there when it's needed with the important stuff.

The AC has been functioning but the board underneath the air conditioning unit was getting soaked. I called the air conditioning people before I called American Home Shield. They sent somebody out and the first person said they couldn't do it because it looked like a pipe problem. So, I called AHS back and I told them. They wanted a second opinion. So, they had somebody else come out and they went with the second opinion. The piping was blocked up, and the guy switched it and it made it go down. The guy was courteous and professional.

I called AHS because the door of my microwave was not opening. The tech that came out was extremely helpful. He really did a great job. Very professional. Wore his mask, came in and did the job.

I've had this U-Line icemaker that hasn't worked since January. The guy from All Out Appliance, Justin, was nice but he didn’t know much about it at all. He called a friend of his who works on them and talked to him. Justin tried everything and worked hard on it. This last call, he said he switched out the water valve but maybe I misunderstood that. When a different company came out to fix my icemaker in the refrigerator and the freezer, the guy took a look at it for and he said the water valve hasn't been changed out. He showed me all the dust on it and he cleaned off the coils around it and said that that needed to be replaced. It looks like this company is fine and gonna be able to fix it. But I’m into All Out Appliance or into American Home Shield for over $400 now for the repair. Which if it was a bad water valve from the get-go, should have been fixed for $100 the first call.

AHS picked an incompetent air conditioning expert, called Quick AC out of Orlando. They came out and determined that the compressor was bad. They made me wait in 100-degree weather for almost a week and a half. They came out and replaced it, but they let some wires hang on the copper tubing, the hot end of the copper tubing, that goes to the compressor unshielded, which, within a few days, burning a hole into the copper tubing and let all the Freon out. I had to pay $400 for the Freon, to begin with. I didn't want them to come out again because they did such shoddy work.

Our air conditioning unit had gone out a couple months ago and AHS had a technician come out but the technician couldn't figure it out. The AC unit started running again then it went back out again. The guys that we had come out had to come out three different times to figure out what exactly was wrong with it. But they finally got it working and had to replace a circuit board on it. They were phenomenal and now, we're up and running. I've had an AC claim last summer and this summer and I've also had my refrigerator repaired thru AHS when we first moved in. Everyone's been super good to deal with. The cost savings of having AHS is huge. It's $100 deductible and there's an annual fee but if you compare that to what it would cost to pay out of pocket for something like that, it definitely pays for itself.

I called American Home Shield because there was a leak. The techs that came out were very nice and professional. However, the last couple of claims haven't been very good. They've sent out people that were unqualified. They sent out a garage door company to check my garage door opener. The guy gave me all these big old estimates about what needed to be done. Said that the springs had to be repaired, the springs need to be replaced and I knew he was lying. Then, the last time they sent out an electrical company, the guy did nothing. He said, "Oh, you had a surge." And he left. He didn't write up anything on the paperwork. With these two claims, I had to call back and I was told, "If this other company comes up with the same assessment as the first one, you're going to get charged another fee." So, not good.

American Home Shield is very convenient and effective. It's a great way to find a handyman. I recently called them for the dryer that wasn't heating. A technician came and changed some fuses and the heating component. I can do my laundry now.

It was easy to get through and schedule the request. The agent came and he rekeyed four locks. He was very professional. We just bought the house and we don't know who else has keys. The previous owner had given us one key originally. And I reached out to the previous owner, and I was able to get an additional four keys from her for the door. So I don't know, they’re 6, 10. But to know that my family's safe and that nobody can enter the house whenever they choose, rekeying was important to us.

The whole entire right side of the unit would not work and I wasn't able to start the dryer. I called AHS and the tech from Premier Appliance Repair who came out was professional and did good work.

I submitted a claim for my washer that wasn't spinning on a Friday or Saturday and a repairman was at my house by Tuesday. I was a little cold off because I did read some bad reviews about the company itself online and there was a little bit of lack in communication. He told me he was coming one day and I got off work early to go home but he never showed up. He finally replied the next morning saying he had a family issue. But he was wonderful. He came that very next day after that, and he was in and out in no time.

I've only had two claims with American Home Shield and both have been fine. I usually call my claims in so I can tell people what's wrong. Recently, the freezer part of the refrigerator was not freezing. The tech said it happens often in these appliances. He knew exactly what to do. They had to order the part, and they did it in a timely fashion. He came, put it in, and it's working. Everything is wonderful.

I submitted a claim for our refrigerator that was having problems and couldn't be fixed, and a contractor came out one or two days later. American Home Shield replaced the refrigerator and saved me money. I liked it all except I had to pay for the new refrigerator upfront then had to wait a month and a half for them to reimburse what they offered me for it. Oher than that, it was great.

The tech that was assigned to repair something on our recent claim was a very knowledgeable young man. We felt comfortable being around him. He was very professional and he knows what he's doing. We’ve used American Home Shield for 24 years and I feel good about their service. It's nice to know that they will send someone out and repair what needs to be repaired. The service fee is a set fee. Even though we spend quite a bit each month, considering what they’ve had to do over the years, it has been cost-effective or either broken even. But it’s comforting to know that they're there if we need them.

We had a ceiling fan and a light fixture that didn’t work. Then we had outlets that were non-functional due to a moist GFI. We liked the technician a lot. He was very competent and professional. He got the job done quickly.

American Home Shield was very responsive and they got someone out when my garbage disposal wasn't working and I thought it was broken. They sent out a plumber who inspected the garbage disposal and it was fine. American Home Shield then sent out C & M Electrical Service and they were excellent. The tech analyzed the problem and said that the outlet or socket where the garbage disposal was was dead. He was able to fix it right away. I got my home warranty in 2009 and in the beginning, some of the vendors or contractors that were used were late in responding or getting back to me. But with American Home Shield, everything has been good.

We discovered that the fuses in the AC had been reversed. The 30 amp was in the place of a 60 amp and vice versa. Another problem was the AC was making a bang as it started up. The repairman told me he checked the gas and the amp draw. They look okay and could last a long time but they could do nothing unless the unit goes completely out. It's working fine now. There's just some noise when it starts but the fuse problem was corrected so I’m happy. I have peace of mind with my home warranty.

AHS' service has been fine. When Element come out recently, it went very well. They were very professional. They got to the problem quickly and were on time. In fact, they were a little bit early. It was great. They solved my problem and got me back in business. I also used the rekeying thing. I also had an electrician come out because the dryer wouldn't work. I thought they had blown the plug. But it's all gone pretty well. AHS has been very good. I have recommended it.

I requested service for my oven. I could have done it online, but because I was on the road, I picked up the phone and got it done. It was convenient, and the repair guy who came was awesome. He brought a part with him.

I had some leaking faucets in my bathroom. It was in the sink faucet and the bathtub faucet. I had one part of it fixed already and I feel good about that. However, my bathtub faucet is not up to code so the techs can't technically fix it. I'm going to redo it. American Home Shield will give me X amount of money towards that and I'm still waiting on that part. I haven't interacted with my home warranty much but everything had been good when I did.

Our AC was not cooling. We have had that problem with it previously. It had gone past where you put the AC Freon, it wasn't coded anymore. It was not cooling at all and it was putting off some odor. So, they replaced it. The techs were amazing. The whole process took just a day and a half. We've been very pleased with AHS.

I submitted a request for the dryer and they were pretty prompt about it. The tech from Unique Appliance gave me a good 40-minute call in advance to let me know what his ETA was, which was extremely helpful. But he didn't have the needed part on hand. I knew the issue and I had written it down in the service request, so I don't know why they didn't have the part but it's fine. He had to come out a second time and he was quick and prompt. He got everything resolved.

I had a leaky regulator on the water main coming into the house. The tech came out here very quickly, assessed the issue, gave me an update of what was going on and what the plan was to address it. It was all resolved in the same day. I'm happy with American Home Shield's service.

The first time I called American Home Shield, I was having an issue with my air conditioning unit. I told them I thought there was an issue with the air and with the thermostat. Two guys came out. I guess they were junior technicians. They didn't do too much and didn't change out filters. I didn't even realize they changed out the thermostat. They didn't really tell me anything. One of them was like, “Oh, if it’s not working within a couple of weeks, then just call us back.” About a week and a half ago, it stopped working. It wouldn't get cool at all. On a Thursday, I called AHS and put another claim in. A guy came that Monday. He was very knowledgeable. He figured out it was just a small issue that he had to exchange out. It took him all of 10 minutes.

My washing machine was leaking. The contractor came out the next day. He was amazing. He ordered me a part. And within four days, he already called me back and said that it was ready. He installed it that day, and it worked out perfect. I wish I could have the same company for every single thing that we do. The first guy, there was something wrong with my sink. He ordered me a part for my sink. And then, when I called them back to let them know that the part came, they never came back. So, I ended up installing it. And then, my dishwasher, it took forever for them. I had to email them back twice to say, “Hey, the part’s never come.” So, about six weeks later, my dishwasher, I finally got to use again. I'm not too happy. I don't feel I should pay $100 for a claim when I'm installing the part myself. I’m sure that company got paid for their job, but they didn't do anything. I'm not 100% satisfied with it.

Kevin, the guy that does service through American Home Shield, came out the first time when I made the first complaint. He put a fan on the unit and within a month, it broke again. But from the time it broke, it was over the 30 days so I had to go back in again. He came out, put the fan back on it, and said that it needed an electricity guy. I told him if I called American Home Shield, it was gonna take a while putting the order in. He recommend somebody else and I asked how much it would be for them to come out and fix the problem. They came out and fixed the problem but that wasn't the problem.

The air conditioner was clogged and the whole system was leaking at one side. The techs were able to solve the problem the same day. Some of the other contractors that you look up sometimes have a little bit lower rating. But the last two have been good so I don't have any complaints at all.

I was with American Home Shield last year and I discontinued it. It got frustrating with the vendors. I had a vendor that had an appointment and he told us that he was running late. He called and asked if he could come in the morning and I said yes but he never showed up. But I signed up and I ended up having to call someone last week. I complained about this vendor to American Home Shield because I had this bad experience over and over. They had to come out so many times until you end up getting someone else. But this time, this particular vendor was early and courteous, and he fixed the problem. I told him that this was refreshing. I'm used to them being late and it was nice for a change, and he didn't take long to do it.

The refrigerator door was not sealing properly and we were having issues with the ice maker that came unhinged. The tech did the seal the first day, then he said he needed to order the bolts for the ice maker, and he was true to his word. Within a week, he contacted me, came out, and took care of the ice maker a week later. Everything has been working great since then and I'd give him the highest ranking. I'm also satisfied with AHS. Their claims process seemed to be efficient.

I've had problems with AHS in the past, but the last couple of experiences have been fine. I also used AHS, previously, in another house for quite a few years. I submitted a claim recently because the base of the garbage disposal was leaking a ton of water into the cabinetry, and all the bottles and dish soap were all flooded below that. Before the technician came out, I was notified of his name, who to expect, and the day and time that he would be here. He was nice, professional, wore a mask, seemed to know exactly what needed to be done. The repairs were completed and it's working well.

The guy from Fahrenheit Heating and Cooling was fast. He fixed the AC.

I called American Home Shield for service on a swamp cooler that wasn't working. I got a same-day appointment and it was resolved.The tech was courteous, polite, and efficient. I'm happy with the service from AHS.

Our microwave had a whole bunch of rust and a burn spot. Sometimes it sparks when we turn it on. AHS called Appliance Guy to look at it. The first lady I spoke with was just giving us the runaround. And then, I had to make an appointment with The Appliance Guy. The tech was pretty good. He checked the microwave out and then looked at the oven which we haven't called for. He said the previous owners had put foil underneath it and that stuck to the oven. He also said they were going to look for a replacement for the microwave. However, they couldn't find one that fits into the wall where we have it. Also, I thought American Home Shield would replace my microwave for me and do all the labor of putting in and all those other measurements. I am by myself and I have nobody to help me do that. So, I have to pay somebody else to do that for me.

The garage door opener wasn't working correctly. The door wouldn't close. But then the few times that it would, it would just pop back open. So, I was afraid it would happen when I'm away from home. That was by the end of the day to set up something. And the contractor said, “We’re going to try to squeeze you in the next day," which was Friday, "instead of making it wait over the weekend.” And they were able to do that. The tech troubleshooted everything and he had to adjust the sensors and something else. He was professional and polite, didn't leave a mess and everything was wonderful. Whatever it was, he fixed it. Because the service request went through American Home Shield, it got quicker attention from the company that provided the service. Because sometimes you call someplace and they would say, “Well, we can't get to you until next week.” And they were just all over it.

I don't feel like I'm getting my money's worth with American Home Shield. Every time I have something wrong with me, I'm coming out thousands of dollars' worth of repair and the issues are not covered. So I'm paying for services that are being rendered. For example, I had a contractor that came out early June for the AC and they said they needed a part. I'm still waiting for that part and it's gonna be $1,000. So, this is our frustration. I'm paying for the service, but every time something goes down, I got to pay $100 out of pocket before the contractor can even come. Then the minimum information is provided when they do come out.

I was a little disappointed that American Home Shield didn't cover my sprinkler control when it got hit by lightning. It was in the garage. But the contractor did a good job. And then, the AC fan broke. It made a real loud noise. It still works, but the noise was horrific. We had to turn it off. The contractor had to come back the next day because he didn't have the part. But I had good luck with AHS. The techs pretty much fixed everything we had wrong except that sprinkler controller. AHS fixed the AC several times. They also unstopped a couple of sinks, fixed the dishwasher and replaced the microwave.

The microwave was triggering the breaker to pop when we tried to use it. The techs that came had everything they needed and were able to fix it right on the spot. The microwave is working great now. American Home Shield offers a variety of services and the cost per month is pretty reasonable. They're also pretty quick on assigning a repair person to whatever the need is that we had.

American Home Shield is great. If you need to have something replaced, you don't have to worry about putting out thousands of dollars at once. Recently, our AC was kicking on, but it was not cooling. The tech got here quick, and he was very professional. It was awesome. He got to the root of the problem immediately, and all we needed was Freon in the AC. I was shocked about the efficiency of how it was fixed. My neighbor's AC is out too, but they don’t have a home warranty. They called a company called ARS. ARS came out, put a new air condition in, but it’s not working. My neighbors still don’t have AC. They sent it back and now, they’re getting one from our electric company that hopefully will work. On the other hand, ours is kicking.

My dishwasher was leaking so I did the forms American Home Shield has online. I got an excellent tech who was very informative and he told me exactly what he was doing every step of the way. I feel secure that I can pay a specific amount to my home warranty and the problem is gonna get fixed.

There was an issue with my AC. A & R came out and fixed the motor. It was leaking from the overflow from the condensation. The way the original guy that came out explained to me was that he wasn't sure what the issue was, so he didn't do anything but he thought it was a plumbing issue. It was still leaking, so I called out a plumber. When the plumber came out, he said, "No, no, no. That's AC." So, I got back in touch with American Home Shield. They sent out Air Pro Masters for the plumbing and A & R for the AC. They sent that same guy back out. He went up and realize what it was. He said that he had not seen it like that. He'd known about the condensations, but in most of the homes that he had dealt with, the condensation would do a runoff off the roof and not inside the garage. So once he realized what it was, he fixed it. He blew out the line, and then replaced some line. Before he left, the leak had stopped.

Our garage door wasn't opening, and the repairman fixed it in no time. It was great, and I really appreciate American Home Shield's service. It worked out great for us, so far. The service fee was all I had to pay and the home warranty paid the rest of it. That gave me a definite amount that I had to pay, and the uncertainty of it is gone.

We're getting ready to sell our home so we had a check on the furnace. The inspector found that there was a cracked housing in the air box and we had to have that fixed. Somebody came and took care of it. He had to order the part but other than that, it was handled very well. With a home warranty, there's the safety of having somebody there to help out.

I called AHS for the motors in my pool. The tech came out and then he told me what he saw. It was a good experience.

American Home Shield's customer service is very hard to get ahold of sometimes. I had one issue last year where it took a month to get a part and stuff fixed. Once something is in motion, there's nothing you can do to hurry something on. I put in another claim when my system wasn't cooling. Best Care was my contractor and they did a great job. They found a small leak and put some more Freon in the unit.

Our tenant called and told us that the AC system wasn't cooling the house. We contacted our property manager to send someone out there because it was an emergency. They told us that it was leaking and it'd need replacement. So, I submitted the claim through American Home Shield and May Heating went out there. They diagnosed it with the same issue and that there's water or some kind of oil which needed to be replaced. They were very professional and able to get my tenants in before the date that they said they would.

My AC wasn't working. I would turn it on and we would hear a little loud noise outside and no cold air would come out from the vents. The techs took care of the issue. They were quick. American Home Shield has been good, too. We called them during the weekend and the techs showed up the next day. I would recommend AHS. This was our first claim and the service was great.

A technician from Sears came out when my washing machine had a leak. He was here when he said he was supposed to be there. He checked the unit out and changed a cold water valve on it. He resolved the problem. For this one instance, there was a timely response on the assignment of a technician.

American Home Shield is good when I call for some repairs. Anytime I've ever had any plumbing problems, they've always used After Hours Plumbing. With my recent plumbing claim, the repairman seemed like he knew what he was doing. He said that he thought it was coming from the overflow valve from the bathtub where water was running down into my bathroom downstairs. He said that they would send somebody to repair that hole in the ceiling that had to be cut open. I'm waiting on a call or something to be done with that. Also, I had some electrical stuff done and we still can't use the microwave that came with the house. Whenever we do, it shuts off power in certain areas in the house. We have a microwave sitting there that we can't use which I wish I could because it would give me a little bit more counter space in my kitchen.

For our garage opener claim with AHS, the tech said there was a spring broken. He said now these parts are not available. So he said he would try to find a part and as soon as he would get it, he'd come and fix it and he did. He did a really good job. However, when I took a contract with AHS, I thought each service payment fee is only 75. But when I created an incident, I was charged $100.

I had some plumbing issues and halfway through the company that we hired fixing it, we remembered we had American Home Shield. We had the company we hired do the portion they were working on then we had American Home Shield's plumber come out and finish the work. I waited a week and a half for American Home Shield to call me to schedule them to come out and fix the problem. In the meantime, I had told them to use my number because my husband is on call 24/7. Most of the jobs he goes on, he can't have his phone on him and he's out of service. They never even put my number in the system. Apparently, they had been calling my husband's phone. When I finally spoke to somebody at the company that they sent, they were totally cool about everything and updated everything in the system.

I had a button that kept falling off the stove. The techs fixed that on the same day they came. They fixed my dishwasher too which had racks that kept falling down. They replaced the parts and it's like brand new. So, I'm happy and very satisfied. AHS has been the good warranty. Out of every one I have, with them usually everything gets approved.

I had a problem with the air conditioner numerous times over the last year. The last claim I had for it was a clogged drain line. So the contractor came and unclogged the drain line and it's working fine. But the first time I had an issue with the air conditioner, the guy who was fixing it had the part and we had to wait two weeks to get the air conditioner fixed because American Home Shield decided to ship the compressor from wherever they get it. It wasn't nice in the middle of the summer to not have your air conditioning for two weeks. Other than that one time with the compressor, I had no complaints at all with American Home Shield. The only reason I discontinued the service was because we sold the house.

Our whole house was stopped up and nothing would drain. Third Generation Plumbing came out and they snaked it. But we couldn't use our toilets or showers for almost two days because American Home Shield couldn't get somebody out here right away. They should open up their places they use to do their claims.

It takes forever and a day to get anything done and sometimes, AHS doesn't send the best people to do the job. I had my electricity went out here and they sent out two kids. One of them was a trainee and the other one couldn’t have been any more than 20 years old. Their diagnosis was wrong. I called AHS and said I want a second opinion. That’s when they sent JLM and the tech diagnosed it. He knew what he was talking about and he fixed it. I also had a plumbing thing done. They sent a guy out that wasn’t very good, but he finished the job so it was okay.

The website of AHS is user-friendly. I submitted a claim because the igniter was out on the oven. There were two different guys that came out and they were both great. One guy came out and did the analysis. Then one guy came and fixed when the part came in. It works now. AHS is a good service to have if you have an old home.

The initial issue was my refrigerator and freezer stopped working. I went in online, and I put in the issues with my refrigerator and icemaker. The first vendor that I called told me it would be September before they could come out to my house and check my refrigerator. I immediately called American Home Shield back and they gave me Peerless. AHS sent me an email. I received the call from Peerless and the lady that I spoke to was very polite and professional. She asked me what were the issues I was having and I told her. Peerless told me they would send somebody out in the next two weeks. She sent the technician out. The technician looked at the refrigerator. That was the first time. He did a diagnosis and ordered parts.

Everything's been going well with American Home Shield. The website's designed well. It's easy to use. There were a few issues with getting somebody out to fix our AC unit in a timely fashion but the people I spoke with at the company were able to handle that and even gave me the option to switch providers if need be, so I felt satisfied. Another person came to check on our electric. Everybody was good and honest. They were able to resolve them.

Our air conditioner was running nonstop and it was leaking. It was not getting really cold. The guy who came found out that there was a clogged drain and some ducts weren’t open. He unclogged the drain and opened two of the ducts. It feels cool in the house lately but the AC seems to still run a lot. Other than that, having American Home Shield is convenient. When I have an issue, I call them. Repair people come and fix whatever is messed up for a monthly set price.

It has been a little difficult to get through to AHS's website when I'm trying to find out what's covered or not but it's been okay. My garbage disposal was clogged and was not functioning correctly. The contractor was awesome. They were responsive and they communicated well. They told me when they were going to be here and sent me a list of what was going on. I recommend AHS. They cover all my basic needs for all of my basic appliances that break down.

The AC unit was blowing warm air on Friday night. The thermostat in my bedroom was up to 82 degrees, even though the air conditioner was set at 76. So I put in an order online, and the first technician that AHS assigned to us was a company called Comfort Pro. I then called Comfort Pro to see if someone could come on Saturday, and the tape recording said they won't open till Monday.

American Home Shield sent the air conditioner people out today but the AC has been fixed a week ago. I have to do the claim for the refrigerator again and sit on the phone for 30 minutes. We put the claim in two weeks ago and the guy who came out was with some company, and he didn't know squat. So, the AC was still having a problem that blew a circuit breaker. We called again and got Quality Air out here who serviced us before and they fixed it. The refrigerator guy was supposed to come out today between 8:00 and 12:00 and nobody's coming to fix the refrigerator.

I had the plumbing came out and they fixed the toilet. My issue was the refrigerator. The service guy came out and he said he had to order the part, and that was on the first of June. But that part has not been ordered yet and the service has not been completed. I'm satisfied with AHS. It's just every now and then, things don't fall through. I don't think it's on their end. It's on their contractor's end.

The initial issue was that I smelled something burning. My son went outside to check the system. He said it was not spinning. We've had J & J out before in June for my air conditioner and I immediately called for a revisit of J & J 'cause the technician had told me I had 60 days in order to do that. The technician came out and told me the thermostat control panel was not connecting. I said, “This kind of stuff can't continue for the rest of my existence in this house for my air conditioning system ‘cause I just paid for all this other stuff to make sure I didn't have any problems with it.” I asked would it solve it if I had a new thermostat system breaking away from what I got. He said, "If that's what you choose, you can. It'll have to be mounted a different way." In other words, it wasn't done correctly. He said, "You can call and find out. I'm going to turn it in."

We had scheduled appointments to get our refrigerator and our stove repaired. We also had some drainage problems with our bathtub and the stopper to be put back on one of the bathtubs. Those were two separate calls. We were on the phone with someone for about 30 to 45 minutes and someone did come in to do the tub. When the plumber came to the house, we asked him if he would wear a mask. He said “I'll wear one if you wear one.” He had to replace the stopper in the bathtub bedroom. He kinda tried to talk us out of it by saying that there was a risk of him doing something, and it was meaning that we would have to tear out the whole wall and this and that. We told him to take a chance. Other than those, he provided the service. But we still haven't heard anything from the people that were supposed to fix the fridge and the stove and we have them and left a message. Also, we already paid our deposit for the services.

The contractors with American Home Shield always do great. A plumbing company recently came out the next day after I did a claim for my clogged drain. They resolved it for the moment, but some of the pipe needs to be redone. I don't think American Home Shield covers that so we're going to do that and set up a payment and an appointment for the plumbing company to take care of the rest. I've had other claims and they're normally related to the same thing. We have some roots grow in through our plumbing pipe outside so it's kind of been giving us problems about twice a year since we moved. But everything else has been fine with American Home Shield. They're cheaper for a service call.

With our recent claim, Redwood Coast Plumbing came out and replaced the water heater. They did a good job.

The AC wasn't cooling and the tech from A-US Air Conditioning of Texas fixed it.

The ease of use of the website of AHS is really good. The companies that they've used that I've had to use since I've moved into the house a year ago through any claims have done a really good job. I've had AH Appliances Repair out a couple of times. I had them out one time to fix the ice maker in my refrigerator a couple of months ago. Then, recently, they were here to fix something on my washing machine. There was a propeller on the drain pump that spins as it pumps water into the drain line. That broke off and was stopping the drain pump. So, my washing machine wasn't draining.

Recently, I was having issues with my tub. The handle came off. Then I had the technician look at my other bathroom because that's what I requested, two bathrooms. But they only had told him to look at the one where my handle had come off. He tested and made sure my water pressure and everything was what I wanted. Other than that, he checked my second bathroom and gave me advice on what I should do, as far as the issue I'm having with my second restroom. He did a good job. Everything's functioning well. It wasn’t difficult submitting the claim with AHS. I just had a little issue with understanding the person because they had an accent. So far, I’ve gotten great service from AHS. The technicians sent out were very professional, timely and knowledgeable.

My air conditioning wasn't working properly and Air Plus Heating did everything. The tech had to put a new compressor in it. He was very nice and the experience with them was very good. When I started out with American Home Shield, it was $45 a month and now, it’s $66. I’m wondering why their prices went up so high.

The techs did a good job. They finished quickly and fixed my air very fast. AHS is a very good service and they provide very good coverage.

I like the service. I like the way that the contractor come out when you have a claim, and they try to do what they can to solve it. But it was disappointing that they couldn't fix my air conditioner.

American Home Shield is great and people should get it. We've been enjoying their service very much. It was included when we bought the house then we decided to keep it after the year because we used it a few times and we liked it a lot. We've had to use the service a couple times for our washer and once for our air conditioner. They've been very good about getting people out there quick and the people have been great that we've worked with. One of them was Shields. They came out and fixed the problem, and everything was great. All in all, we're very satisfied with the service.

I had a home warranty before when I lived in Texas and the key thing is, if they come out immediately, that's perfect. If they can fix it right there on the spot, that's even better. A lot of times, it could be days till you heard anything back. Who wants to wait for something to be repaired, with air conditioning especially? I was excited that American Home Shield could have someone come in the same day. When there was a coil that was wrong with our AC, the guy came very quickly to repair it and he cleaned it all up. It poured down rain, and in a matter of time, he was done and outta here. He was nice, efficient, and everything was perfect. We're glad we had him.

When I've needed American Home Shield, I've called them and they've always sent someone out. I've been satisfied. But I'm not satisfied that there's going to be such a big increase in my premium when it renews in September. Also, I was without a refrigerator for almost three months because of the parts that they had to have to fix it. The estimated repair amount was $1,000 but they chose to fix it.

When my dryer would not heat up recently, a technician was able to get here two days ahead of schedule and had it fixed in no time. The whole process was very simple, and the technician was knowledgeable, very patient, and took all safety precautions. He's a good technician, and I'm very pleased. This is the second time he came. When he came the first time, one part had gone bad. When the other went bad, he had to come again. Overall, my experience has been very great with American Home Shield, and I have no unexpected big repair bills.

The technician for the pool was fabulous and knew his stuff. There was a leak on the pool and he came out and replaced the pump. After he replaced it, we had to keep the equipment shut down for six hours so it could all dry out. After we turned it on, we also saw there was another sort of dripping which was going on. We took the video of that and we sent it over to Expert Pools. We have not heard back from them yet. The part that the technician replaced seems to be fine. The leak was not where the part was replaced but it’s joined to that.

Somehow, the AC unit outside didn't have a good connection to it, so it wasn't coming on and off like it was supposed to. And it wasn't getting stuff cool around in it. I made a claim with AHS and the next day after I called the contractor, they called to tell me that they’d be in the next day, because it was on a weekend. When the tech came out, he looked at the air conditioning unit and said there were some wires that weren't connecting right. He fixed that in no time and he was very good. He was also very polite, professional, and went right straight to working. Before this, we had another claim with AHS where we had to replace our icebox. They had to bring their icebox a couple of times because they dropped it one time. But it was okay.

The AC was clogged. It wasn't draining the condensation out. The tech was very polite and professional. He diagnosed it and got it fixed.

The air conditioner was not cooling. Going back to the air condition, someone texted me and let me know that that person was coming out. So I sent them a text back, asking them are they gonna wait until the top of the hour and say, “Oh, I'm sorry. They’re not coming.” But that didn't happen. They didn't show up in the slot of time that they gave me, from 10:00 to 2:00, but I overlooked that. They did show up. When the guy came out, he discovered that a capacitor was bad. He had one with him. He was very knowledgeable and friendly. Everything has been operating really good.

I like the website of AHS. It's convenient. AHS is also quick, easy, and affordable. For my recent claim, I had to set up the appointment myself. They provided me with a contractor, and then I called them and set up. I've had three claims so far and they were all processed just fine.

A contractor responded the same day the ticket for the garbage disposal that wasn't working went in. That was a Friday and they were out here on a Monday. They replaced the garbage disposal, and it was all good.

My most recent claim was for my old water heater from '07. It had two elements and the bottom one was not working at all. It was rusted out. The tech ended up putting a new water heater in. He was professional. I’ve got another claim for my dishwasher that's open still. It needs a new timer. I have the timer that was shipped directly here and I'm waiting for another tech to install it, which will be next week.

My air conditioning unit wasn't cooling and American Home Shield responded right away. They assigned XTREME Heating & Air Conditioning to look at the problem and the contractor said I needed my coil replaced or I could get a whole new unit for the outside and the inside. It was fine. I will have a person that's gonna change the coil and I'm waiting on American Home Shield to see if they will approve it.

The previous company I had didn’t have any deductibles when they sent contractors at home but a lot of the stuff wasn’t covered by the policy, which I wasn't aware of. That's the reason I cancelled and moved to American Home Shield. Recently, a circuit breaker was tripping most of the time so I called American Home Shield to send Authorized Electric people. They were super. They came and found the problem in a few minutes. As a matter of fact, they were ahead of schedule and replaced the whole circuit breaker. Everything started working and we don’t have no problem so far.

A couple of switches and outlets were not working. One of them got shorted. The contractor replaced that. I'm happy. We have good service here so far.

American Home Shield is probably the better home warranty out there. They’re rated number 1 as far as doing what they say. So far, they've been good. I hope I don’t have to turn anything else in, but if I do, I hope they will help me again. When the inside unit would come on but the outside unit wouldn’t, I was scheduled right away and a repairman came out. He asked me what the problem was and I told him. He went right to it and changed the start capacitor. After he was done, the unit started. I would use him again. I don’t think he’s been in business too long but he’s real professional and knew what he was doing. I was very pleased with him.

Care Appliance Repair couldn't fix the washing machine door when the tech came by with the parts. He had to take it back to the shop and brainstorm with the technicians there. But they were able to come back the day after and fix it. It went well and everything's going good.

We called in for our garbage disposal. The lady explained we'll get a bill and we’ll be charged 75. Then a lady plumber came. She did everything, replaced the garbage disposal, and was in and out. It’s working great.

We had a fluorescent light fixture and I had changed the lights bulbs out but it still didn't work. So, I put a ballast in and sure enough, it was the ballast that went out. It was good dealing with the repair guy when he came out. More times than not, with what goes wrong with the house, you may pay a little more for a year for what you're getting than what you would have paid for. But there are times too that the home warranty saves you money in the long run. Plus, you get it done quickly. There were times if I was trying to call an electrician, it might be a week or two for him to get out there. But with American Home Shield, it’s a day or two. They are well-worth your money.

I'm very pleased with AHS. My heating and air conditioning systems just suddenly stopped working. I had no AC and the temperature was very hot in the house. I went online and requested a service call and I got a response very quickly from the system saying it had received the request and was reaching out to vendors in my area. Then, I got a message saying that an appointment was scheduled with a vendor for three days out. I called the vendor and explained the problem. They called me the next time they had a cancellation and offered me an appointment the next day. They came out and fixed it within a half-hour.

The light fixtures in a room in our upstairs worked fine, but the outlets did not. I put it in Monday, and the electrician came Thursday. He was very helpful. He was able to identify the problem and fix it. This is one example of things being ideal. On the flip side of the coin, my refrigerator has been off and on and I submitted that claim six weeks ago. They've been having issues locating the parts, but I'm confident it will eventually get fixed. It's just been a long process.

For the most part, the service of AHS has been very good. We've gotten some benefit from it. It's just a little disappointing because there are so many rules, "This is covered. This isn't covered." But the areas that we've needed to use them, they've been responsive. They helped us replace our refrigerator. We also had an issue with the leaking around the base of the toilet. CNJ Services came out and they were great. Everyone AHS has sent to us has been very good. I've been very pleased with the contractors that they work with.

I gave American Home Shield a call for a recent claim. The first number I had wasn't working. I had to go online and pull up a new number, and that was how I reached out to them. But the electrician they sent was great and having American Home Shield, I can get stuff fixed in a timely manner.

I would recommend AHS. A contractor recently came our for the microwave and the stove. They were phenomenal. They were on time, prompt, and did everything they were supposed to.

I requested service to American Home Shield to fix my refrigerator and other application. I was very satisfied with their service. Previously, I usually called AHS when requesting service. I usually wait for more than half an hour or even an hour to get an agent to talk with me. So, that was not very convenient. This time, I did it through the website. The website is good. The tech from Long Lane came to do the inspection and find which part caused the issue. The next week, he ordered the cooling stuff and other filters at the back. He came to fix in one hour, and everything was done. The only problem was it took me about a week to gather feedback from Long Lane, but it was not a very emergency thing. So, I could wait for that long time. But when it is an emergency thing, I don’t wanna waste that too much long time.

Silver Appliances fixed the problem and I’m very happy with the delivered results. American Home Shield is providing excellent service. Most of the cases are nice although in some circumstances, they need to be more responsive. I would recommend AHS but it depends. In some instances, we need to get the service right away, which was why we bought the AHS home warranty. But when we need it most, like when we have plumbing issues, the plumbing service is not there. When I had a kitchen stoppage, I couldn’t use the kitchen and I waited for another week to get serviced. So, they should improve on that.

The condenser fan of my AC wasn't turning on. The tech came out to fix my AC and he had to put a new coil in it. It worked before he left and he put a new thermostat in. But it wasn't fixed when I got home. It was running but then now it's broken again. I texted the guy and opened a recall. He said, "Okay, judging from the age of the unit, it may need to be replaced." So, we've been without AC for a while now, and it's gonna be 100 today. He is supposed to come out tomorrow. Other than that, AHS is doing its part. It's the other contractors that are taking forever to get out. It's like nobody wants to work anymore, it's crazy.

Our recent claims, one for plumbing and another for a pool service, were much better than we've experienced in the past. The response time was better. They did everything remotely. My husband may have interacted with the plumber, but the pool service, they were able to do whatever they needed on the outside. It was resolved on the first visit.

American Home Shield did a good job. I had claims for the refrigerator and the air conditioner, and the process was very easy. They sent out people very promptly and both contractors were excellent. They replaced the parts and they had those with them so both units were fixed on the day that they came. AHS has good customer service and good contacts on an out-of-town property.

Whenever I called in, everything has been handled, but sometimes it is hard to understand some of the representatives. Also, there are not a lot of different companies to choose from. Every time I call, there's always one particular company that I'm given to, and it's always a wait. I have to call back and see if they can find someone else. Recently, the electrical outlet in my son's room went out, and the guy that came for my electrical is not as close to me as the other people are. He had to drive aways to get to me. When he checked the breaker, he said it burned and he replaced it for me.

I called my realtor for advice on where to get some plumbing work done. She said we got American Home Shield and it covered that. It did the claim and ever since then, I thought I was gonna stick with American Home Shield any time we get in a house deal. I have not had any problems with them. There were never any questions asked unlike with some other warranties we've had.

I feel better calling in my claim with American Home Shield. It was 115 degrees here and I did a claim for my air conditioner. It was really quick this time. The tech was nice and very professional. He was very to the point and got things done. I was more impressed with him. There was an instance where I couldn't get in touch with the company that American Home Shield had given me. It was several days late when they told me they had one person for Beaufort, Savannah, Jacksonville, Florida, and Hilton Head. It was the middle of summer when everybody's air conditioners were out, so that was a little bit of an issue. But it still wasn't bad. American Home Shield is usually pretty quick. I use them once every two years. My only complaint is I have a hard time understanding a lot of their reps and they don't understand me. That's very complicated. That aside, American Home Shield is great to have and it's worth it. My whole family has it.

American Home Shield responds immediately and they usually have somebody out within one to three days. I've had dishwasher problems and a problem with the dryer. The contractor came in and did their job. The one thing though, we needed a part for our dishwasher and it took a really long time to order because we're with American Home Shield, they have to order it. They can't just take the parts from their store, so it takes longer. But they have been able to fix the problems. AHS's service is good to have.

Very, very little water was coming out from the kitchen faucet. When the plumber got there, he checked under the sink to see if there was any leaks and he didn't find any. He quickly cleaned the inside of the faucet and it's flowing good. He told me I didn't need to change the faucet at this time because it's still working. Then he went upstairs to the bathroom because the sink was not draining well. He cleaned it up and after that, it flowed again. So everything went well. I'm satisfied. He was respectful and professional.

We were having issues with our air conditioning. It wasn't blowing and a lot of the time, it wasn't turning on and it wasn't very cold. So we called American Home Shield and talked to an agent. It was pretty easy to submit the claim and there was a low wait time as well. We got a call that the contractor was coming out an hour before.

When requesting for service, I call usually and make a claim there because it's easier for me instead of going online. On the phone though, they don't sometimes know what you're talking about. They would use big words and they aren't making it in layman's terms like I'm a second grader. That’s what I need. Other than that, it's good on the phone, and usually, American Home Shield is quick to fix your stuff. One time, they had an air conditioning company come out and they were professional and went above and beyond on the air conditioning. These people were better than the last air conditioning people I had. They were fast, and that's what I like. All in all, American Home Shield has been good to us and I'd tell friends to get it. We have my mother-in-law on there, and she's gotten a new refrigerator and a new stovetop. They did well for her.

With American Home Shield, if a major component is going to go out (like the air conditioning unit), I can get the problem fixed with the copay. In some cases, the problem could be quite expensive. Having that peace of mind is the most important element of having the warranty, especially when you are retired. When I was working, I never had any warranty, but now that I'm retired, my source of income plays a major role.

American Home Shield is slow and all they want to do is patch everything together. For the last four years, that's all they've ever done with my AC. They just patch it 'til the next time it breaks. We submit a claim and it takes a week to get somebody out. They look at my AC and then it takes another week to order the parts. And it takes another week to reschedule something. Just like how we got our AC fixed last time. They sent somebody out to look at it and it cost 75 bucks.

The pipe underneath the kitchen sink got a hole in it. Dense Mechanical came out and fixed it. They were fine. They were right there when they said they were going to be, on time, and very clean. Everything's great. Submitting the claim with AHS was very easy. I just went online and requested the service, and they took care of it. The service was impeccable. I don't have any complaints whatsoever on Dense or on American Home Shield.

When I did a claim for the AC unit that needed a capacitor, everything came up wonderful. Money-wise, I appreciate AHS.

I had a claim for my air conditioner that wasn't working correctly. A contractor came out and that appears to be fixed. I had another problem before which was a plumbing one. My dishwasher wasn’t working correctly. The first company American Home Shield sent out didn’t know how to fix my dishwasher so they sent out another one that specializes in my type of dishwasher. The second one ended up being able to fix it. It took them a couple of months, but ultimately it got fixed. It would have been good if the first company that they sent out would have been certified in my type of dishwasher. That would have avoided one of the extra visits. But I’m pretty happy with the service that I’ve had from American Home Shield. All in all, it’s more positive than negative. Everything’s been taken care of. I did just recommend them to somebody who was looking for a home warranty company. They offer the best value and the cost per visit is kind of high but that was an option that I chose to keep the price down a little bit.

The contractor didn't get out quick enough. I called on the weekend, which I thought they had some kind of emergency service, but they didn't. So, I had to wait till Tuesday before they could get out and fix the leaks. But I was happy with the service and everything is functioning great now. If people have any problems with anything, American Home Shield usually is prompt about getting people out to fix it.

I had a stoppage and a leak that was happening under my kitchen sink. The technician that came out was awesome. Like most warranties and insurance, we pay for this warranty and we don't use it often. But when we need it, it's there. I like peace of mind more than anything.

American Home Shield couldn't tell me anything and refused to give me any sort of phone numbers and confirmation. We've been waiting about a month now and we had to rent a different property for money because we couldn't live in our house. Anytime I went to try to get information or try to figure out what was going on, they said parts were going to be delivered last week. The technician had no idea and the customer service has been horrible. We have to find somewhere else to live and it’s costing us money and nobody is giving us any timeline. This is the first time that it has happened where it’s been terrible. It left a bad taste in our mouth. If we buy a new house, I doubt we would ever use AHS.

We are very happy with American Home Shield. We did have their contractor come out for a toilet that needed a little bit of extra boosting. The plumber did exactly what he needed to do. He was here within 10 minutes and everything was done.

I normally go online and go through the descriptions of what I need to complete. And I request the service. I like that American Home Shield has their descriptions of certain things. Because I'm girly-girly, I don't know stuff to do with no house, other than ringing a doorbell, so it's nice. And I like the warranty. There was a storm in the area so it blew out the electricity. The central air unit wouldn't come back on. The tech showed me that there was a piece that needed to be replaced every so often, and he replaced it.

The online claims process is pretty easy. However, if the issue isn't resolved, it has a link where it's like, “Hey, does it still need to be repaired or it's still not fixed?” When you do that, it creates a whole new claim instead of reopening the claim, so then you're charged again. So then you have to call in, and calling in is not very helpful because depending on the representative you get, sometimes there can be a language barrier or they don't understand what the full issue is that's going on, and that just adds to the problem and makes you a little bit more upset. So if the issue’s not fixed the first time, the experience after that is just not great.

All the claims that I’ve put in so far have been taken care of in a timely manner. I love that. I put in a claim for a leaky showerhead and a leaky pipe. AHS gave me the contractor who was over the claim and Marathon Services called and made the appointment. They replaced the valve and some washers and stuff. Also, they summed up the problem and gave AHS the paperwork of what services were performed that day.

The sinks needed to be replaced. American Home Shield needed more information from Anywhere Plumbing and they sent that in. Then American Home Shield said it's another 24 to 48 hours. I'm waiting on them to let me know what options I have for replacement. I'm gonna try to call them this afternoon if I haven't heard back from them.

Before COVID started, I had these appliances, and I sent in an order to get them repaired and it was never done. Parts were ordered but nothing. It was said that the refrigerator was repaired, but it still did the same thing. It flooded out my floors and I had to replace those. I've written to the Department of Consumer Affairs. I've also written a letter to the insurance company, one of their vendors, because of the floor damage, and nobody wanted to take the responsible party. The fellow, on the other hand, when he came out, was a very knowledgeable technician. The only thing is, he didn't follow through. He didn’t finish what he started. I thought, for once, I was gonna have faith in American Home Shield again.

The repair for my dishwasher hasn't been done. The tech ordered a part for me and told me that he was gonna get with AHS and that AHS would get back to me and let me know when the part came in and when the techs could bring it out. AHS then let me know that the part needed no longer exists for that model of dishwasher. So they told me that they were gonna get me a new dishwasher and set me the information to order one. I've had to call American Home Shield 20 years ago in another home. I thought I was getting them when I moved into my house six years ago. I ended up with Choice Home Warranty so I dealt with them for two years until I got sick of them so I had to find AHS. With AHS, competent people come out.

The tech has to rewire the wire from the breaker box down to the receptacle on our inside unit. I got a text from them saying they ordered the wiring and as soon as they get it in, they will call us to make an appointment. Having American Home Shield fix whatever is wrong and pay them a fixed $70 fee has been a benefit versus having a company come and fix it for hundreds of dollars. However, I'm still waiting for them to send me a check for my appliance that they were supposed to pay for. I had a company come out and AHS approved the replacement. They were going to send me a check to cover what they were gonna pay for one unit.

American Home Shield just puts a Band-Aid over something that needs a plug. They don't want to really fix them. I had an air conditioner guy come in the other day, and air conditioner wasn't cooling down. So he put some Freon and left, but he had to come back the next day because it didn't work. I got him back the second time when the air conditioner wasn't cooling and the fan motor quit running and it started smoking. He said, "Oh, well, it didn't have enough amps run into it." He brought a fan with him and said, "Oh, no. This fan is not bad." So he didn't fix it. He just put the wires tighter. So I'm not very happy with that. It's working now.

The air conditioning stopped working completely and American Home Shield was able to get me an appointment for the next day, which was fabulous. The contractor came and found out that my air conditioning unit had too much water in the pan that collects the humidity water, and it has a shutoff valve. The pipe that ran from the air conditioning unit outside was clogged up so they unclogged and drained the pan. My air conditioning went right back on and it's been working ever since. The claims reps were wonderful. I was with another company for a couple of years and the difference is amazing. American Home Shield has a 24-hour day and you can report on a phone or online. They're very responsive and I am very pleased. I've had it for maybe five years maybe and I’m thoroughly satisfied.

The AC wasn't turning on at all and when the tech came, he opened it and told me to turn it on. He diagnosed it with some special tool that he had, told me exactly what the problem was, and got it ordered. And we're getting it installed today. The claims process was pretty simple, too. I just called because I had a question and the lady I spoke to explained stuff to me, then I understood.