American Home Shield Reviews

My bathroom exhaust vent wasn't working. The tech came the next day. He was very nice, quick, and helpful.

I've had American Home Shield for years. I moved from a different city, had them there and never had a problem with them. But I had one problem out here because I moved to the country. When you're in the country, a lot of the people that are going to come give you service have to travel from an hour to an hour and a half away. Dealing with some country people, their schedule runs a little bit different. American Home Shield still finds somebody to come work on what I need, but it sometimes takes a little bit of time to get with some of the people. But the process with American Home Shield is easy enough. If I have multiple things like three plumbing items versus if it's just one item, then I get online and knock it out real fast. You can put multiple claims if it's in the same area. If it's just the garage door won't close, I don't need to call them. I can just go online and knock it out real quick.

I've used American Home Shield over the last few years with different homes I own and it's fairly easy to use them. It’s a pretty good service they provide for a good price. When the water wasn't getting hot, a tech came in and did what he did. Now, the water gets hot.

I've been pretty happy with American Home Shield so far. They had the best value for the price point and their enrollment process was simple. I had my house rekeyed, which was very easy. We also had a plumber come in, and we've had a dishwasher repairman come by. Everything has been pretty quick. The people that have come over have been professional. The only one that didn't fix it himself was the dishwasher repairman, but he found out that there was a leak. So, then I called the plumber to fix the leak. It ended up being exactly what he thought was the problem, so it worked out.

The water in the refrigerator would not work for the icemaker. I called American Home Shield and they told me somebody would get ahold of me in a couple of days or 48 hours. The tech was very professional and friendly. I'd tell others to get in contact with AHS. We had great experience. The first time we used them was for our AC, and it took days to get someone here. So, I was a little bit disappointed the first time. But the second time around was great.

If we call, American Home Shield will tell us who is gonna be the service company. They also provide us the phone number, so if we don't hear back from that company, then we can call them ourselves. Recently, we requested for service and the repair company called us ahead to see what the problem was. They asked us to take a picture, so that they knew that they would come with the part instead of coming, checking out the issue and then having to come back another day with the part, which some people do. This repair company was very good. They came with the part and it was fixed immediately. It was the housing in the pool heater. We have the very nice package where we have to pay extra, but we get a lot of things covered. Some things won't be covered, and that's what people need to really check on the fine details of what their policy says.

The contractor was knowledgeable and professional. I'm satisfied with the service. Also, the coverage was easy to renew. I recommend American Home Shield to all my clients. It’s worth the value. My daughter bought a house last year and I made sure that that was part of the contract that she had a home warranty on the house.

I recently had a water leak in the hot water line and American Home Shield didn't get one assigned for about four days. Then once they got it, I got a phone call, and the tech came in 45 minutes. He crawled underneath my house. This past winter, my heat pump went out and it took a while to get that fixed. But overall, American Home Shield is nice to have especially with expensive stuff.

RMB came out and put a new garage door opener. This claim with American Home Shield was a walk in the park. My previous one was a nightmare. It was for an oven wall combination, and they ended up buying me out. I sent in all the information. The offshore customer service was a joke. They told me several times the check was on the way. I finally called the people that did the paperwork on doing the cash out. I'm not prejudice. I know why they offshore to do stuff but I never got a straight answer from them. The people at the appliance center were all very forthcoming and truthful.

I was a little concerned at first when I realized that my refrigerator couldn't be rehabilitated. I called to report that and the person who answered the phone spoke such poor English that I was not able to understand what she asked me. When I finished with that call, I felt upset and helpless. However, Wright Appliance in Mineral Wells, Texas called me and said that they spoke with American Home Shield and that they were working on a resolution for my issue and getting me a replacement. I felt better.

The technician that came out was good and helpful. I like being able to call and get a technician to come out promptly.

The air conditioner wasn’t blowing any air. Frog Pro Services was excellent. The man who came out explained what he was doing. He checked and made sure everything was in working condition and explained to me that they needed to get things done on time. Even the owner of the company called me just to follow up. He said, “I just want to check and make sure that you were satisfied and that everything got covered.” I said, “Yes. Thank you. I appreciate you.”

The contractor came to check our air conditioning. Everything's still working so far. Since then, the unit is a bit quieter than what it was. We recommend American Home Shield.

The microwave wasn’t coming on and the contractor attempted to fix it. It had to get replaced. Then, the dishwasher had a leak and they fixed it. The repair took about two days and the microwave got replaced the day before yesterday. Everything works good.

The icemaker controller was making ice even after I cut the control switch off. American Home Shield dispatched Perez Appliance Repair. The tech was very courteous and very professional. He checked out the unit and told us what part he needed. He reinstalled a computer panel that was causing a problem and the icemaker seems to be doing well. Sometimes, just calling people in right away may cost a lot out of the pocket and AHS covers as far as securing the work needed to be done. It's a monthly fee to cover and have you insured at all times and we recommend that to all our friends.

I called American Home Shield and I spoke to an agent. They sent a lot of information. They sent an email and a text. The tech came out because the thermostat was saying 74, but it was 82 degrees. But the dude didn't explain what he was doing or what the problem may be. On top of that, I work at night, so I had to go to work. He was still here when I went to work. He did the thermostat and checked the unit outside. He checked the front and downstairs. He did a lot. He said he was doing something to the control and that was it. He did what he could and he just left. I'm hot as hell. Make sure that the tech communicates with you.

We had a refrigerator leak, and the guy that came out through American Home Shield got us up and running very quickly. When I was told I was going to pay 75 bucks, that sounded like a scam. I don't know anything about owning a home but every time a guy came to my apartment to do something under the sink or with the toilet, it was always certainly over $100 every time. I said, "The 75 bucks, it’s just fake. That means they’re gonna come out and that's what you're paying for 75 bucks is they're gonna come out and talk to you. And then that's the beginning of a process. Then the next visit is what costs the real money.” But this was $75. The guy came out and he fixed the thing.

I had an issue with the water heater and it happened on a weekend. First, American Home Shield told me someone was going to come. It turned out that they weren't going to. Then, they sent someone out who said that there was no problem with the water heater. I believed the water heater needed new elements Finally someone took care of it. He said the backup line was clogged up. I'm just keeping my fingers crossed that there's not going to be another issue because the tech that came said he had never seen a backup the way it happened with our unit. When he unclogged it, he got totally wet.

The dryer was banging and the contractor looked at it. The drum had cracked and they ordered another one. The guy came to put it in and noticed that the drum that they had just ordered had a dent in it. So, they had to reorder it and they did it the following week. Everything is working great now. I like the claim processes that goes on with American Home Shield although there are times where it could be a little bit better. They should call and follow-up. That didn’t happen a couple of times. But I'm very satisfied with the overall performance of AHS.

The AC wasn't coming on at all. The first time I submitted the claim, I did it online, then I called. The lady that helped me was very nice and helpful. It was on a weekend. So, the company called me on Monday morning. They were pretty quick. They came the next day. They were also able to find the part and get it done that day. Also, the tech was awesome. I liked him. I'm going to switch my stuff to them, who’s gonna make sure my AC is fixed. They're great and very honest. Having American Home Shield worked out big time.

The heating element for my dryer went out. On the first day that the tech showed up, he had the part. So it went perfectly. He even cleaned it out for me, which wasn't in the specifics. Everything works great. The claims process with AHS has been very easy and straightforward.

This policy came with the house that I purchased and when I had the problem, AHS called up right away and set up an appointment. The plumber was very professional. He got it done. This is the first incident and the first time I'm ever using a home warranty. There was a leak from the upstairs bathtub. So, PHD Mechanical came, tore up the sheetrock, got in there, found the problem, patched it up and fixed it. Now, there's a continuation on it because American Home Shield has to find someone else to come and patch up the sheetrock. AHS set it up with the company and I talked to the rep this morning and he told me to send him a picture. And I did so they know what they're looking for. The guy said that they would do a rough patch on the sheetrock but they wouldn't sand it and come back for a second one. I asked what I was supposed to do about that. That doesn't complete the job.

I had a problem with my garage door opener. The company that came told me that the whole unit had to be replaced and I had to pay an additional $350 to replace it. I called American Home Shield and they told me that the claim was actually denied for faulty equipment instead of wear and tear. I explained to them that I'm not sure how it could be faulty after it's been working for 24 years. They agreed to send another company out to my house. So, I had to pay for another service fee. That company fixed it with no problem within 15 minutes.

The washing machine was clogged, and it was leaking. Also, we thought our fridge had low pressure. The guy who came for the first time was from AG. He fixed the washer. He didn't even take a look at the fridge to explain anything to us. He said he was going to come back. He filed a report saying it was fixed and there was nothing to do. We followed up and they said, "Oh, yeah. He said it was done." But it wasn't. We had him come back out again and he was like, "Hey, look. I told you it was already done." He filed the report. I called the company and they were like, "Oh, no. He said everything was fine." I said, "Well, he told us something different." It was a really bad experience with that guy. I called him and he hung up on me without giving me any info.

The AC wouldn't go any lower than 82 degrees. The tech put a new switch upstairs in the attic where the machine is as the switch that was on there was not working right. Now everything seems to go better. His name was Brian and he was very friendly. He knew what he was doing and when I asked him questions, it wasn't a problem as he answered them very nicely. Other than that, submitting the claim with AHS was very easy. I went online, put in “I had a problem,” then I received a phone call and someone made an appointment for the next day. So, I'm very happy with them.

The washing machine-dryer was not working. The contractor replaced the motor in the washing machine. However, it's not working at all. American Home Shield told me that they would give me a refund for the washer and dryer combo. But what they gave me costs a whole lot cheaper. I couldn't find a washer and dryer combo for that price. Other than that, the claim process is good. As long as AHS does what they say they would do, it's okay with me.

I put an order in for my washer and American Home Shield kept giving me the runaround telling me to call Sears. Sears said that they didn't do business that way and that AHS had to do the appointment. So, I told the person who answered the phone, "Well, send me an email confirming the date they're going to come out here." I don't even know if I'm on the radar for August 23rd. It was supposed to be earlier than that. He said, "Well, you should get an email from them confirming." I haven't received anything. I also had an AC claim and the air conditioning guys came, and it was a simple fix. They were in and out. But I'm sitting here waiting on them to fix my washer.

AHS's pricing was competitive than everybody's. They have been able to take care of the issues I’ve had. Crispy Air and Heating came by recently, diagnosed the problem, and was able to take care of it quickly. They were good.

The microwave wasn't doing anything. Online is simpler just to put in a request. But calling American Home Shield is difficult because you get a foreign country most of the time and you can't get answers most of the time that you need. Other than that, the tech came into the house and he knew what he was doing as far as when he started to evaluate everything. He took the microwave apart, looked at it thoroughly and found out what was wrong with it. He repaired it. He warmed it up. He made sure it worked. It helped because we use the microwave a lot, and then we actually use it for a rental. So, when we have people come to visit, then it helps to have it available.

Finally, somebody came and they fixed my AC unit, but it took like six attempts and three companies until they finally fixed it. I'm very dissatisfied with American Home Shield. Since I started having the issues, I'm not happy.

American Home Shield does pretty good when I call in and they try to hook me up with somebody right away. I had an incident where it was somebody that was out of the area and wasn't gonna be able to come in for a week or two. I told American Home Shield that wasn't gonna work so they went ahead and swapped me with somebody else, and I was able to get some assistance right away.

Water was leaking on my kitchen floor again. The tech said the reason that kept happening was that the air unit was unleveled. He flushed the lines out and got the water to stop leaking. This was the fifth time someone came out but no one else mentioned the unit being unleveled. Right now, I have to get somebody else to look at the unit. The tech made recommendations to American Home Shield and when a gentleman with American Home Shield called me, he said the unleveled unit wasn't something they covered. I'm not sure what the issue is this time or if in fact the other techs never noticed that the unit was not leveled. I'm in the process of redoing my floors. I don't want to ruin my new floors with the same problem later. Other than that, my claims with American Home Shield before were fine.

The pan underneath the AC was leaking. The tech that came was very professional. I'd have him back again.

The refrigerator wasn’t working and it was doing something that was not good. The repairman had to order another part. He came out to put the other part on the last visit. American Home Shield takes care of business.

I had a claim for the dishwasher. The techs fixed the stuff. They were there for 20 minutes. It was an excellent experience. With AHS, once we make a claim, there's an appointment and it's usually spot on.

I've had two services done in a one-week span. One was my water heater. American Home Shield replaced that. And I covered whatever the cost were to get it up to code for the state of Los Angeles. The other claim, I’m not too happy, because they denied fixing the issue. They said that they couldn't fix it because we caused the issue. But it's an issue that happens to the condenser, which is for the AC unit. Why would I want to damage my condenser? So I have to find another solution. They should try to find another solution to fixing an issue like the condenser. It's inside a cage, so how could I damage it? Maybe get a different technician that might give them a lower price. Because the technician said it would cost $8,000 to fix, which I highly doubt. Maybe the technician is not as honest as we think he is. Also, AHS should have better contact. Instead of through emails, maybe a phone call to tell me why they are gonna deny it. And maybe offer a second opinion.

For our recent claim with AHS, the dishwasher stopped working in the middle of a cycle and it didn't sound good. The tech could have come out the same day. He called that afternoon after I submitted the request. We just weren't home. So, he came the next morning. However, there was nothing he could do. He said it wasn't financially smart to fix. It would probably cost way more to fix it than it would to buy a new one 'cause the motor was seized. Then, there was something else that he said he would have to repair as well. He said by the time he does that, it'll be a new dishwasher. It was also so old, he couldn't get parts for it. He just said he would submit that and then we would have to go to the next step.

It was day three of moving into our house when the toilet decided to run overnight. The bowl completely overfilled and caused some serious water damage in our house. So, we wanted the contractor to come out and see what was going on with the toilet. They replaced something in it and apparently, there was some blockage deep down in there and that was what caused it. So, they were able to figure it out and fix it very quickly. There were two individuals and they were very nice, professional, and efficient with getting everything situated.

I had an outlet that kept going off. American Home Shield’s service was better than I thought it would be. The company dispatched out was very fast, courteous, and did some other work that I needed done that wasn't on the warranty at a very good price. For this time, it worked out really good.

Every one of the contractors AHS has sent out has been good. They're real efficient and good problem solvers and they don't take very long to fix the problem, except for this one company that came out for the AC. They replaced the compressor and we had to pay $500 for the Freon plus the $100 deductible. Then, the next year, the AC went bad again and it turned out that the first company put the wrong compressor in. The right compressor had to be put in and we had to pay another $500 for the Freon. But we shouldn't have to pay the Freon another time. It wasn't our fault that that company put in the wrong compressor. But the contractor we recently had was Ideal Services and I specifically asked for them. They're good and they came out within a day.

The fan of my AC wasn't blowing. The tech was really fast and personable. He did the job in no time. I haven't had an issue since. More people should get AHS.

We had the contractor before and they fixed my washer and one other item. We’ve been very happy with the service. But the last claim was frustrating. The air conditioner broke down in early June and we were put on a waiting list. We tried to find independently on our own and couldn't, so we stayed on the waiting list. I didn't get the email from American Home Shield saying they found someone till I was on my vacation in July. So, when I finally got back from my vacation, I contacted them and they finally contacted me, and we got this started.

One day, our 15 year old AC wasn't blowing like it should be. It would run for a few, and then it would stop. That was the fan burning up in it. It also wasn't getting as cool as it should, and that was because the Freon was low. Having a home warranty saved me 590-something dollars for the parts and the repair. I submitted the claim to American Home Shield on a Saturday morning, and the AC guy contacted me within an hour and set up an appointment for Monday morning.

The contractor did a great job when the AC unit was leaking freon. American Home Shield is good to have. It’s reliable. However, we don't know upfront how much they are gonna pay. We never are able to speak with an individual. Communication is not as good. Another issue is that we don’t get to choose who comes out.

The first floor unit was completely broken. It would kick on, make like a loud noise, then turn off. The tech's company is perfect. But American Home Shield has to do a better job screening who they let work for them. I had somebody here in March, April, May, and June, and it didn't get fixed until July. All that four months of things breaking and things not getting fixed the correct way, which had nothing to do with Nice. It had to do with AHS. All those times people came here, they would send me complete jerks. I could name the companies that came here and they didn't do anything for me. It caused my electric bill to go up to over $4,000. I'm stuck with that bill.

The air conditioner was leaking water to the apartment downstairs. The contractor resolved it that day. I keep updating American Home Shield every year because I'm happy with it. So far, they've been very good to me.

American Home Shield has taken care of everything we've needed. Our air conditioning has been fixed and we had to replace a stove and a dishwasher. Everybody that they send out is really nice. Back in the day, they did send out one air conditioning guy that I'll never have back at the house. He was shady and was giving me advice on how to do insurance fraud. Recently, it seemed that the screws on the underside of the tank of the toilet needed to be adjusted. A plumber fixed that. Also the shower was leaking. He fixed that as well. He was awesome. I asked him questions that had nothing to do with the call he came out for, and he answered them.

On 7/15, I made a request to American Home Shield to have someone come out and look at my air conditioning unit that was out. On the 20th, some guy called and came out. He was superb and said it needed a compressor. They always like to order it themselves, so I was told it would take a while to get in. But I have been waiting now for almost a full month and I called 20 times to the customer service. It’s a foreign call center and they know nothing. I asked for a manager or someone greater up to talk to me and they know nothing. The reps are sweet and kind, but they do nothing and just tell me that it's not coming in yet. Every time I call, they keep delaying and delaying it.

The hot water faucet that I had installed took about three months. After I spoke with American Home Shield, I didn't hear from the contractor. I waited and waited. They were busy on a big job and then they finally got to me. But they did an excellent job. It just took a while. I would definitely use them on my own. I had another claim for the AC and the whole thing had to be replaced. The contractor ordered it and said that as soon as they received it in they would call me. Five weeks later, I finally called and I asked. They checked with the parts department to find out when it was gonna ship and they said it shipped about four weeks before. There was no paperwork sent with the AC from wherever it came from. So they had to figure out exactly whose unit was whose. Once they did, they installed the unit in a timely fashion even though it did break down last week. But they were out that day. It was incredible. So I was very happy.

My plumbing issues were resolved, except for one. The tech had to order parts. The parts are in and he will be back out Friday to complete the job. He was great. He was very polite too.

American Home Shield responds quickly as far as getting the technician to come when you need help and the tech would get the job done in a reasonable amount of time. Within the timeframe I had my home warranty, I had plumbing in my bathroom fixed, I got a new dryer and a new washer, and a new refrigerator. I had a contractor that I had one time before. They always do well. Because I have the home warranty, I don't have to force money out right away to get whatever done. I might have to pay a fee to get a contractor but it’s not too hard. American Home Shield has always been really great. Try them.

The condenser pan on my AC unit that collects the water has clogged. It was dripping on the floor. Fick's Mechanical came out and they were awesome. They texted me a link showing how far away the tech was, like DoorDash, which was really cool. I knew exactly how far away they are, which is very convenient. They knew exactly what they were doing. Also, they brought the right tools and they fixed the AC.

I used AHS about three times and every time, it seems like they get the lowest bidders. So they send people that can fix pretty much nothing. When the AC broke down, the contractor said they couldn't fix it. Right now, it's 120 over here in El Centro. So I can't use that room. I have to go to Lowe's, buy a window unit, and install it myself if I want to go or sleep in there. AHS should improve their service. People can't wait for them whenever they want to.

There's a unit that seems to be low in the gas that it use every year. Somebody came and just filled up the gas and that was done. That unit uses a gas that is no longer in the market, so it's hard to find. But the other one was also low in gas and the techs suspected that there was a leak also on that one, but they couldn't find it. So, they put the gas, but also injected a UV marker. They told me it's possible that this will repeat but this time, we will have a way to identify where the leak is happening. This week, it stopped cooling completely. Hopefully, someone will come tomorrow or so and see if there's a leak and where the leak is.

I called AHS and they had a serviceman call me back. They set up an appointment for about four days ahead. We had a part on the dryer door that was broke and the oven door couldn't latch. The serviceman fixed both them. AHS saves me money. They delivered the service.

We've only had to use American Home Shield twice, but so far, it has been positive. The ac was on and not cooling. It ran continuously. But it got very hot now. I submitted the claim and paid the co-pay over the phone with a credit card. Then the man that came was exceptional. He had to defrost the underneath part. And then he cleaned out that area so it would drain better in case something plugged it up. He was very good and even followed up.

Homemeister ended up replacing our toilet, and it's working fine. Having American Home Shield, it's easier to budget. We're on a fixed income. If we have things break on us, it’s going to cost us about $75.

I contacted a contractor and scheduled an appointment. The gentleman did a fantastic job but they charged me $350. But I was then subjected to this onslaught of, “Would you like to join American Home Shield? Would you like to become a member?” I talked to someone and said I was already a member. I told him my contract number and unfortunately, he had no information as to why I was charged $350.

I have a front load dryer, and it was making a banging noise. I submitted the claim and paid the fee online, so it was super convenient. I also didn't have to give a check or money to any of the technicians that arrived at the house. It was easy to schedule a service to come out and I got both an email and a text of the name of the company, the name of the guy that was coming out and that I would receive a call or text from him when he was on the way. The service was excellent. The guy pulled up the drum and said we needed new rollers. He replaced the rollers, and now it works without being loud.

Our AC unit was making a loud whining noise and was not working. A guy from Xtreme Heating & Air came out on the day I had the issue and he told me what was going on. A piece of the internal motor had fallen off and lodged in the fan blade. He saw the issue and fixed it that day. The other repair person I had before wasn't able to get the lodged piece extracted so he gave me a quote for how much the set would be to replace the whole thing. In the future, it might end up getting to that point.

Advanced Heating was great and I would use them again. Any time there's been a problem, it's just two phone calls with American Home Shield and I get what we need to get done in the house. It’s easy and there’s not a lot of paperwork or red tape. Whenever something happened on a weekend, they reached out on Sunday night. People should call them.

Our refrigerator just quit working. The tech was great. The only trouble we had, which was nobody's fault, was with the first time he fixed it. It took forever to get the part. He fixed it though. This warranty has helped us a lot. We don't know when something's gonna go out. I try to talk it up to everybody I know 'cause it's been so worth it for us.

The compressor on the Kenmore refrigerator was gone. I called AHS and I had a man from Sears out here within two days to diagnose it. He ordered the parts and the parts came within a week. A man came to install the compressor and I had my refrigerator back. I could not have asked for any better and timely service and I was glad to have it fixed. Also, both techs were very nice and professional. AHS is a great program.

I've had American Home Shield for three years and I have had a number of appliances that needed to be either repaired or fixed. The only concern I have is that my monthly fee has gone up without any notice. When I first joined, I was paying $80 a month and now, I'm paying like 115 a month. No one tells me anything, it just happens and I see it in my checking account. Other than that, whenever I call for service, it's been pretty good. I had a claim for the dishwasher that was not draining and the contractor was quick, although we waited for about three weeks for the part. Also, one of the first things that went was my refrigerator. To replace that refrigerator would have been $3500 but with AHS, I'm not out of pocket for thousands of dollars and the refrigerator runs like new.

We had a plugged drain, and the guy from TMD Plumbing routed it out for us. We also had a plugged drain in the basement floor, and he discussed that one with my husband. But it was not necessary to do anything with that one. The contractors through American Home Shield have all been really good. We have not had any complaints on them. One thing that we were disappointed in is years ago, our hot water heater claim was denied because they said, "Oh, you didn't drain the water every year." So, this year, our hot water heater went out again, and we didn't even call them. We just took care of it ourselves, and found the local plumber because we knew what the answer was going to be. We had a rental and we had Choice on that one and we like American Home Shield better. They are friendlier to work with.

I'm really enjoying American Home Shield’s service. I had a little hiccup, and they had somebody come out and look at my AC. At first, it didn't solve the problem, but then they sent somebody out again and it worked. I haven’t had any problems. I will recommend American Home Shield greatly and say they're a good company. They help you and take care of your problems.

The air conditioning came on, it was just not cold. The tech that AHS sent got out very quickly. Once we had a conversation, he was pretty much there. We had scheduled the call, but then he called me back that he'd be out there tonight. So, he came out, did the inspection after hours, which was fine with me. He did a pressure test. In the pressure test, the gauges were out of bounds a lot. He went up and inspected the air handler, saw the TVT valve was clogged. He ended up ordering parts, came in, replaced the valve, re-pressure tested the system, and it's working fine. It took a while to get the part, but I understand that that happens.

American Home Shield has a plan that's much all-inclusive. With unknown expenses that can pop up at any time, it's peace of mind not having to ever worry about it, knowing that you've got the coverage. I've had to use them a lot and they've been fantastic. Their response times have been great. They get someone out quickly. Things get paid out or replaced or fixed quickly too. I would highly recommend anyone use Appliance Reliance. Vlad is fantastic. I’d welcome him in my home at any time. I did have an issue on my very first claim where it was delayed but it wasn't necessarily American Home Shield's fault. I don't check my email that I have on file with them very often. I got notified a replacement was issued, but I didn't get a call or text or any kind of notification that would alert me quickly so it sat in my inbox for two weeks. We didn’t have a dryer for two weeks.

The AC was turning on and then it was turning back off again. Initially, I thought it had something to do with a capacitor. But what it turned out to be was in the thermostat. In the air handler portion of the system, the air handler has a built-in kill switch. If the water tray that holds the condensation from the air handler, it plugs up. As this thing was running, it was plugging up so it was shutting up the thermostat. The repairman was able to diagnose that and was able to get up into a very small crawlspace in the attic and repair it. I renew American Home Shield every year. But I have another issue with them and it's with their third-party contractor that has been unresolved for coming up on a year now. I don't think American Home Shield understands that their contractor is not doing them any favors by not responding to the issue.

When the water pump went out, I called American Home Shield and submitting my claim was easy. The company called and asked me what the problem was. We told them, then they told us when they'd be out, and we scheduled an appointment. It was good. The repair man changed the water pump and did a good job. However, there's a noise and I don't know where it's from. Other than that, it works great. I called the repair man back, told him about the noise and he told me to contact Home Shield. ‘Cause he said something about they won't let them come back out. I haven't had time to call, but I've told a lot of people American Home Shield is a good company, and so far, I'm happy with their service.

The ice maker wasn't working in the water dispenser on our fridge. The tech was friendly and professional. He cleaned up after himself. He had to order the part because he didn't have it on him and that took a few days.

I've had AHS since I purchased the home. They treat me right. I've used them twice and I haven't had a problem with it. I called them and I gave them a description. They immediately got in touch with someone to come out and inspect the situation. Then once they realized that the work was covered under my policy, they went on and got him to do it. Some of it I had to pay, but most of it, they paid.

American Home Shield first set me up with a company that was very inadequate with their customer service. I wasn't satisfied with the timeliness of things. It was a three-day response we waited. When the technician showed up, he did not have the proper equipment on their truck to do the inspection. I live in a condo and half my unit is up on a roof and half my unit is in my condominium. There was nothing he could do because he didn't have a ladder. Not only did he claim they didn't have a ladder, but he said their highest ladder is six feet. It required just under seven feet to get on top of my roof. He said that we had to arrange a ladder on our own.

The water heater thermostat wasn't working. Once the contractor got my claim through American Home Shield, the techs got here in two days. But when I talked to customer service, it looked like the person I had on was having a hard time understanding me. The tech did a good job though. Having the home warranty, I can get the contractors come to me, and then if one doesn't work out, then I can get another one. AHS do send some contractors that are rip off. The contractor that installed the water heater charged me $200. Once I paid my deductible, I shouldn't have had to pay anything else. I said, "I already had paid my deductible and I wouldn't have to pay anything."

I called the number of AHS and made an initial claim because my air conditioner quit running. Then, it said somebody from AC Guy would be contacting me. I did call the company first thing on Monday morning because we were in a stretch that it was over 100 degrees and the heat index was 108 just to verify he was gonna be able to get to me. The tech came out Monday at noon and had it fixed within a couple of hours. The tech was a nice guy. I liked him. ​I was very thankful and happy with the response time and service.

A technician came out the next day after I filed a claim for the AC unit that wasn't getting too cold. He determined that it was a little low on freon, so he put some freon in there. He said there might have been a slight leak in the drain so he checked that also. He said it wasn't severe enough to be worried about right now.

There has never been an issue with American Home Shield in everything that I've ever had problems with within the past years. ASAP Plumbing came out for a commode and a sink that was leaking. The techs were great. They checked out the issue and then came back another day. One of the issues wasn't covered, which I paid ASAP directly for, but it was fine.

We had someone come here to fix our sink and American Home Shield was great. The tech was very professional, efficient, on time and easy to communicate with. He seemed like a very nice guy.

There was a high-pitched noise in my AC outside. It was very annoying. Total Air Care provided a very decent service that you would want. They were communicative and they were on time. The tech described what he was doing so there was no uncertainty. It's something that most people would want if they were not familiar with what was happening. Everything is working as advertised and as it should be.

AHS is excellent. The techs that came out for our AC were good. I love them.

American Home Shield sent Integrity for our air conditioning. They fixed it once on the first try. Then, coincidentally, a week later, we filed another claim, but it was a different air conditioner. On that one, they were out like the week before last, and then they are supposed to be here Monday. They did a temporary fix on it, which is fine. It's just kind of odd that it was like eight days between that. But all in all, those people are really pleasant.

I had to use American Home Shield last week for my AC repair, and it was perfect. But in June, I had them come out to look on my dishwasher, and they still haven't called back to fix it. The techs came out, checked it out and said we needed a piece, but I haven't had any calls back. It's August and there's been no communication. American Home Shield should improve on their communication. Other than that, they're great.

I was having an issue with an add-on toilet that we had. The tech did a good job. He had some experience and he knew what it was. It was a valve that my other contractors needed to put in. There wasn't anything wrong. I've used my AHS warranty a couple of other times. I had a dishwasher they repaired as well as a light fixture and a garbage disposal. Everything was fine other than the refrigerator claim a while back. My fridge went out and it was unrepairable. AHS was supposed to send me a check for that which I still haven't seen.

I had a claim for a broken dishwasher and another one for a broken air conditioner. The air conditioner was fixed within an hour. I received the email for the scheduled service of the dishwasher. We had to wait for a part. Both claims were handled phenomenally. The technicians were very good, professional, and courteous.

American Home Shield's service was very good. I did a claim and the appointment was set up quickly through AHS. They got a great person to come out here. It took him like 15 minutes. He was good, professional, and knowledgeable. I’d definitely would hire him again. There's not really any hassle as far as the service goes. It was a quick thing.

American Home Shield sent Hospitality Heating out for the AC. I explained what was going on to the person who came out and once he checked everything, he said it was low on refrigerant. So, he put two pounds in it. But I continued to have the problem. It worked good for a couple of days. Then I started having the same problem again. When they sent out another tech, he was like, "Everything checked out, and it was working fine." I explained to him that sometimes it would work, and sometimes it wouldn't. It was just blowing out warm air. The next day, it was not working again. So, I called and made another claim to see if somebody can come out to see exactly what the issue is. It’s not working every day.

I had a drain that was clogged up and I had a faucet was leaking. The contractor has a pending order for the faucets because they had to replace both when they came. The second one, they tried to unclog the drain. They couldn't get it all the way down with what the tech had, so American Home Shield sent a different tech out two days later with a longer snake to get the drain unclogged. Everything's working fine as far as the drain is concerned. I'm still waiting for the faucets, but they said they had to get that re-approved and everything else. It went better this time than some of the previous interactions I've had. The techs and the organization did a good job this time.

Our refrigerator wasn't cooling. The tech was very knowledgeable. He explained a lot of stuff to me as he was fixing it. Now it's working very well. With AHS, I'm saving so much money on repairs.

I had a plumbing problem, a drain that was backed up. AHS sent a plumber out. He cleaned the line out and right now, it seems to be working fine. The tech was good. He took care of it and explained it. We've had other claims with AHS. They came out on the dishwasher, the disposal in the kitchen and on our washing machine. It's always been worked out. We've been happy with AHS.

We came home from work one evening and we had no air conditioning. The outside unit would run but the inside unit would not. The fan wouldn't come up and no air was blowing out of the vent. We called our local contractor that installed the unit. They came out and told us we needed a motor and a control board for the motor. They turned all the electricity off to the unit upstairs. Then they called us back a couple of days later and said they wanted to come out and put a temporary motor on until they could get the parts that we needed. I said, “Well, how much are those parts?” And they said, “Well, about $1,700 and they're on backorder until at least October.”

With AHS, I don't have to sit there and worry about how much a repair is gonna cost. I pay a flat fee and I'm good to go. That's one thing that I love about it. Also, every time their techs came out, they did a good job.

Our microwave stopped working and I thought of buying one that you just set up. But I decided to put in the claim to American Home Shield and see if they could fix it. The contractor that came out was good, nice and professional. I’d recommend AHS. I didn’t like paying the $75 because times are tough but it's better than having to replace the appliance.

When the tech initially came out, he diagnosed that my unit had a coil that was bad and would need to be replaced. He tried to put some Freon in it to get it to hold and it wouldn't stay. So, the contractor came back again with the coil and put the coil in. The part that I didn't know and didn't like was that there were parts of the AC system that AHS doesn't cover. I was out of pocket 900 and some odd dollars. Explore what your policy and what it covers and doesn't cover.

I put in a claim for our air conditioning, which was quick and easy, and the repair people did a good job. They were quick and knew directly what the problem was as well as what to get. Within 10 minutes, it was done. I've had other repairs in the past and they were good too. For me, American Home Shield saves a lot of money as far as you having to personally fix it or call a plumber to fix something that breaks.

From one day to the next, I just turned the AC on and it stopped working. It just blew hot air. I submitted my claim on the American Home Shield website, paid the copay, and it happened fast. The website was very informative and convenient. AHS said I could call the company to schedule the appointment. So I called them and was a little disappointed because they said that they were busy and didn't have time for three days. They had me wait until Sunday. And then the following day, they called me and said, “Hey, we got an open schedule. Can we come today at 2:00?” They came the next day and I was happy. They were very nice, professional people, and they got it done. I wasn't gonna take my kids for the weekend because I thought my AC would be out of service. The contractor fixed it fast, so I was able to pick them up and hang out with them. Get AHS. They are the best company ever.

Initially, there was a leak in a pipe above my kitchen ceiling from my drain in my shower. So, it needed a gasket around it. I called American Home Shield on a Wednesday and by Thursday, they had already told me who the plumber would be to contact, which was Priceless Plumbing. I called and the secretary said that the repair guy would come out on Monday. And he was there on Monday morning. The second issue, which happened all of a sudden, was our water heater went out. I called AHS and requested for the repair guy again and he came out. He replaced the water heater and the drain. He replaced some other parts that were old because the water heater was very old. So, he did a good job and was very neat and thorough.

I had a problem with my washing machine's flush. There was water going out of the washing machine and it was getting backed up. I had a little bit of an issue scheduling with American Home Shield for a previous service request but this time, American Home Shield was perfect in terms of how they responded and it went perfectly. Someone called me the next day and scheduled an appointment. The tech was right on time to fix the problem and he was super nice. American Home Shield's claim process is fine. The only thing is you should be able to choose your vendor and say, "I don't want this plumber. Can you please reassign somebody else?" That aside, I have had a good experience with American Home Shield.

For my recent claim with AHS, the AC wasn’t turning on at all. It would kick on and nothing would happen. A gentleman came out and said one of the contacts was dirty, and so he cleaned it. The tech was absolutely fine and was at my house in less than 10 minutes.

We did a service request because we had no cold water. American Home Shield's claim process was online and it was easy. One thing I didn’t like was I couldn't really communicate with American Home Shield. It should be easier if you need to contact them. I ended up having to communicate with their contractor Kintex. They had to come three times to solve the problem because the plumber that they sent didn't know what type of plumbing I had, which I found quite strange. Being a plumber, that should be their profession. But they couldn’t figure it out. Some of the plumber's colleagues were able to help him out. They needed to change one of the filters inside the knobs. It took three weeks to resolve a problem when that could have taken a day or a couple of days. Other than that, everything is working well.

What I don't like about the website when I file claims online is that I wish I could check the schedule before I pay. I go in, I pay $100, and then, on some things, it may be so far out that I reconsider. Other than that, it's fine. I get the name of who the contractor would be, their phone number, and how to reach out to them before they come out. I had a claim for the oven that North Star Appliance Repair came out for. I reached out to them several times because the part was on backorder and it took way longer than we anticipated. We pushed three to four weeks on that. We're a family of six and we do most of our meals at home. Having the oven out for that long greatly impacted our day-to-day functions at home. But North Star was nice. I have a lot of high-end appliances and AHS is a little peace of mind.

When the AC wasn't cooling off, the contractor that came out was pretty efficient and found out the problem was my Freon. They added it right then and I had to pay $250. They said AHS only paid for the $10 of the Freon. When you have insurance, the purpose is for them to help you, not to add more cost. And that appears to be the number one problem.

The techs that came for my sink were wonderful.

The dryer gave me two different codes and it kept shutting down. When the contractor came out, they diagnosed it. They had the same problem and they replaced the motherboard and fixed the problem. Everything's fine.

American Plumbing and Drain came out to repair a mechanism in the toilet as it wasn't flushing. It went really well. I would recommend American Home Shield.

American Home Shield has been really good. I've told a lot of people that if they don't have someone covering their stuff, they need to get with American Home Shield because I've had no issues with them. They've taken care of everything we've had a problem with. Recently, my air conditioner quit putting out any cold air. It was just a fan running. Myers Comfort Specialist of Montgomery came out and found a leak in the coil. They replaced it with a new one and it's cold in this house now. They seemed to know what they were doing and it didn't take that long for them to put the system in and get it back up online. However, I had to pay for the freon because it wasn't covered by American Home Shield which I did not quite understand. I was lucky because they only had to put five pounds of freon back in.

American Home Shield is a very good insurance company. My microwave handle was broken, and they replaced that. There are some issues with my refrigerator and they're going to show up today. American Home Shield has a very simple process and they did very good jobs. However, maybe there should be a bit more options of contractors in the area because the wait time is a little long. I waited one week for our refrigerator to be fixed then we were told American Home Shield had to order the part. The repair company said the part was delivered on Wednesday, but they have to pick it up, and then have to come on Friday. I called on Friday, and they said, "Oh, no, nobody scheduled it." They couldn't come on Friday, but that's normal for these things, especially since it is a very busy season for all the workers.

The air conditioning kept tripping the circuit breaker for our recent claim with AHS. The tech added what was communicated to me as a kickstarter or supercapacitor was installed and that seemed to rectify the issue temporarily. It went out again this past weekend. But we called out a different contractor to come in and change the actual breaker rather than mess with the AC unit.

We use a self-cleaning oven mode and it busted the thermostat. The whole keypad wasn't working and the door got locked. It couldn't open up the door. So I called AHS and the tech that came out fixed it.

AHS has been really helpful. I have five kids. I definitely need help when it comes to repairing appliances. They've done repairs on my washer, my dryer, my oven, my dishwasher and my refrigerator. It's very cost-effective. I always tell people that they should have it. At Bay Appliances came out recently for my claim and they were very prompt.

My AC unit would not go below a certain temperature. At one point, my house was not getting cooler. The air was still blowing out and was on auto, but it wouldn't stop. It was a little cool, but it wasn't as cool as it should have been. A tech came within 24 hrs. He initially told me he may not be able to get to me until Thursday. But he called me on Wednesday and said he was in my neighborhood. He was gonna stop by and I'm glad he did because the weather was really hot here. It took him 15 to 20 minutes to do the work. He diagnosed the problem and replaced a part. I have American Home Shield for cases like this. If I didn't have it, I would have had to come out with more money.

The AC line got blocked and the water started coming in our patio. The guy who came over was very professional. It took a little longer because it was a weekend, but other than that, it was excellent. I've also had other repairs with American Home Shield. I had a TV that had gone off. We had a power outage and one of the fuses got bad in the TV. American Home Shield replaced that for us. They have been very nice and I have referred two people to them. I was told that I would get a referral bonus, but I didn't get anything.

The contractor was out there for my septic tank that day or the next. American Home Shield covered it the first time I had it happen but they did not cover it this time. And nothing has changed. We're reconsidering having a warranty because we were out of pocket $350 and the $82 I pay a month for AHS.

The tech from Lake Area Appliance who came out for the washer was very helpful and insightful.

Service Max came out to replace the air conditioning unit. It just seized up. It tripped the breaker and it was done. The whole process took about six weeks because they had to order the replacement from American Home Shield. Service Max did an awesome job. As far as AHS, sometimes, their phone support line takes a really long time when you call in with a problem. But other than that, they've been really great.

We had an appliance issue. There were some lights blinking and it wouldn't operate properly and wash my dishes. I called Excel. The same day they did a FaceTime consultation type situation. Then they called me back and scheduled an appointment for about a week later. The guy came out when he was supposed to. He fixed it. It took him a while, some trial and error, which was no fault of his own. But he didn't give up. He made sure it was fixed. As far as I know, my dishwasher is operable again. This was my first time using AHS and it was simple.

I called AHS and filed a complaint. I got a work order. I had to do it four times because each time, the refrigerator would go back and have the same problem. I had four different people out here, once with Sears and then three times with Appliance Wizard. The last time they came out, they said they couldn't fix it because it's exactly the way it was the last time they were here. They said they couldn't fix it anymore. They did everything they could. They said that they were gonna report to AHS that this couldn't be fixed and it needs to be replaced.

The dishwasher wasn’t fixable. The parts and services were out-of-date so the contractor got me a new one. They came and put it in, which didn’t take long at all. If I didn't have the home warranty with American Home Shield, I'd be paying a lot out-of-pocket. So, people should do it.

The technician showed up, assessed the problem, and about 10 to 15 minutes later, the job was complete and everything worked as it should. He was on time and very professional. It was a pretty quick transaction.

My refrigerator stopped working and the technicians couldn't repair it so American Home Shield gave me a new one. The process was excellent and I had the new refrigerator within three days. The technicians were professional.

I opened a service request on August 10th that included some electrical issues and a ceiling fan. The contractor worked very fine and fixed my electrical issues. And about the ceiling fan, he told me he will put some approval for the part, and once it gets approved, then he would come back and fix it. That was on the 10th. By this time, he has never communicated with me.

The ice maker on the refrigerator wasn't working as well as the water. The tech was a nice guy. When he left, the water was working and I gave some time for the ice but the ice is still not working. I had to call back and ask the contractor to come back out again, which they’re going to today.

Texas A-1 Pool was awesome when they came out for my pool pump. They came out a day after I filed the claim and they did a great job.

My dishwasher had just quit working. The contractor came out, looked at it and it was obsolete. They couldn't get parts for it so they replaced it. The process was good. American Home Shield sent us some information to select the dishwashers from a list and we selected the dishwasher. Company came out to do the install, brought the dishwasher out, and I had a plumbing issue. The tech said the valve was rusted and he couldn't do the install. So then, we had a plumbing company come out and replace that valve, and then we called back and AHS rescheduled it with someone else because they couldn't reach the one contractor that was originally assigned. So then, that contractor came out and did the install.

The only issue I have is that if the contractor just contacts me to cancel, which has happened, American Home Shield won't assign somebody new until the company calls them. That can delay service for the customer. But other than that, when I had a plumbing issue, it was addressed well.

We had a policy with American Home Shield several years back in our other home. So when we moved here, we just thought to go back with them. Our water heater had just gone out. It had issues. They ended up having to replace the entire water heater. The contractor diagnosed it in one day. They then came out two days later to install it. And when they did, it took two hours. I was satisfied.

The times we've needed American Home Shield, it was there for us.

We had a leak near the water heater, and then it ended up being from the toilet that was upstairs. I did a claim to American Home Shield and the process was easy and self-explanatory. The tech came out that same day. He observed the area and he immediately said, "Is there a toilet above here?" I said "Yes" and he went and checked that out. He replaced a ring and then, he tested it. He had to replace it again because there was something wrong with that one, and then everything was good. I've been fully satisfied with my claims to American Home Shield. I can just put in a claim and someone who knows how to fix it will come fix it.

My air conditioning wasn't working. It was running hot. I called American Home Shield to do a claim. The service guy was friendly and he got here in a timely manner. He replaced the capacitor, a motor, and another thing. He was knowledgeable. I didn't feel like I was being bamboozled. I have two small dogs. So, not having the AC working was a big concern for me. I was really not wanting to have to deal with buying a whole new air conditioning unit but the tech was able to replace those parts, which kept my air conditioning running. So, I was grateful for that. I've been with American Home Shield for more than 10 years ever since I bought my house, and I've only had to use their services a few times but whenever I do, the problem is taken care of. I recommend American Home Shield to anybody. I never had an issue with them. Whenever I have a question, they answered. As far as I'm concerned, they're a good company.

There was some blockage in the AC system. Our external outlet for condensation was dripping constantly and we were trying to figure out what the issue was. The tech came and told us it was just algae buildup within the system and he cleared it out. It's working fine now. The tech was very respectful and he showed us what the issue was. He also gave us pointers on what to do to avoid that reoccurring and said it would mostly happen in the summer. All in all, the home warranty is a good thing to have because the cost when some of those things go off might be very expensive. Or you get to a situation where you get somebody that's not under warranty service that charge you an arm and a leg. It’s like an insurance, per se, and it gives you a sense of calm in case something happens, that that something is going to be taken care of. You just got to pay a deductible and the rest of it is taken care of by the warranty company.

On Sears' first visit, they ordered parts. Then, on August 9th, they came out and they did the fix on my microwave. The techs were very professional, courteous, polite and very knowledgeable. It just took too long to get it fixed due to the parts. So, I went out to buy a small microwave unit to be able to survive those days. I did my claim to American Home Shield over the phone. Their reps are very professional and they're willing to help all the time. AHS is the best warranty company I have experience with.

The tech was respectful. He fixed the problem, but then the next day, it started happening once, then the following day, it happened three times, and my garage is not working. That's why I called them again. He scheduled today, between 11:00 and 2:00. I would recommend American Home Shield because it comes in handy. Sometimes they fix stuff, they would be expensive, and it's helpful.

The service with AHS has been good so far. My refrigerator broke down and I'm having them check it out.

Excellence Air came out in a timely fashion and did a good job. They were very friendly and nice to work with. The condenser fan failed so they put a new one in and everything is working perfectly now.

We had two burners that were not working properly, and an icemaker that was not working. When I tried to get logged into the app American Home Shield sent out, saying, “Hey, log into your account through this,” I kept doing it, but I kept getting kicked out. It said, “You do not have an account.” They didn't have my email connected, so I couldn't request the service online. I ended up having to call in and the gal that helped me out got it figured out. Once that got hooked up, it worked out perfect. I just took my pictures, sent to her, and she sent it out. I got a call immediately, and the repair company came out and fixed it. It worked out very fast, and they were very professional, on time and notified me 15 minutes before they were going to show up. They got the order in and got it fixed right away once the parts came in. It was all done within a week. They were very nice guys.

In my first claim, I called someone to replace a faucet from my laundry area as it was stuck. The plumber came, cut the drywall that had pipes underneath it, and replaced the faucet. After that, he told me that American Home Shield should be sending someone to fix the drywall that was cut. But that never happened, I hadn't heard from anybody, so I just fixed that myself. Recently, the air conditioning unit stopped working during the night and we just realized that because we saw the temperature going up. When we checked outside, it was not running. In the morning, I sent in a request and someone came quickly. The capacitor was not working and it was replaced, and everything was working after that.

With AHS, I like fact that I have a known quantity as to how much money I'm gonna be spending if I call somebody. So far, our experience with them has been good. Our air conditioning went out. The tech didn't arrive within his window but he called in the window and said he was gonna be late. He replaced the fuses and the capacitor.

The AC wasn’t blowing cold anymore. My wife submitted a claim to American Home Shield. The guy from Collins Electric that was sent was professional. He arrived on the scheduled time when he said he was going to be here. He was a good guy. The issue hasn't been resolved yet, but there's a compressor that’s on order. Once they'll receive that, then they'll give us a call and we’ll schedule the return trip. Having American Home Shield is worth it.

Our system shut down, and the pump was shot and then it was discovered that the timer was shot also. The repair company got them replaced in good order and shape, and it's working well now. I'm pleased with AHS.

I ticked off the breakers on and off to make sure that it wasn't a breaker issue and the outside breaker was still functioning. At the same time, while we can run the AC through auto mode continuously, the house started to heat up in the late afternoon into the early evening. By the time I went to bed, it was 80 degrees. By the time we woke up, it was 84 degrees. The guy showed up from the repair shop next day. There was real good communication. He communicated when he first called us right before he came. He also communicated to turn off the air conditioner so that it was not on when he get here. As soon as he got there, he rang the bell and said to turn the air conditioner back on. We turned it back on and I followed him around the side of the house. The air conditioner is a big Trane. It's at least four and a half feet high. It made a noise, which is more noise that I’ve heard since the day before.

The number one benefit of having a home warranty would be the convenience of getting good repair people. Recently, the drum on our dryer was stuck. The guy found out that there was a sock stuck behind it, so it was not something that we could have done ourselves. I didn't interact with the guy, but my husband said he did a great job and he would give him the best rating.

My AC unit was leaking through the attic ceiling. It was condensation. I called American Home Shield and they got someone out in a couple days. It would have been nice if there was some sort of emergency status available. A leaking through the ceiling is definitely urgent. I talked to someone on Monday, and they were able to get someone out Tuesday. They fixed it pretty quickly and did a good job. Overall, I'm pretty happy with American Home Shield.

When we first scheduled the service for the icemaker, the guy came out and he replaced it. The icemaker worked okay until yesterday. It is not working again. I haven't received a response back. There's no way to get ahold of anybody on the phone or talk to anybody about the claim. It appears that I have to go back on AHS and pay again the $75 to have someone come out again. I’m kind of disappointed that now we're having to go through the same problem with the icemaker again.

There were four outlets that weren't working and because it was a weekend, the tech came out two business days after I submitted my claim with AHS. He was fast and very knowledgeable. It turned out that there was a wire that was missing on the reset box in the main frame. The same thing happened on the other outlets I had where there were a few that were connected to one that had a bad wire.

Usually, when I call to get a repair, I have to wait on the phone forever. Now AHS has a callback service, which is very nice. I like that. Recently, my garage door wouldn't go up and down. Nothing would work and I had to manually do it. The tech came last Friday and looked at it then he called American Home Shield. He fixed it. I was happy with everything.

It’s certain things that you have to call to verify is covered. But overall, American Home Shield is better than some other home warranty places I've used like Sears. They cover more things. AHS explains what is covered before the utility place comes out. The other companies I've used will charge you the fee, and then the person will come out, and they would be like, "Oh, we don't cover that." And they still make you pay the fee. That's why I cancelled Sears because they've done that to me a couple of times.

The capacitor went out on our AC and AHS had it fixed. I've had no issues with their contractors. I've used AHS four times and the contractors have always been professional.

Something was leaking from the bathroom upstairs to the bathroom downstairs. The tech tried to come on a Tuesday, but I had to push it back. Everything has been good since he did the service. I'm glad that we have American Home Shield.

We asked for an HVAC tech to come out because the upstairs one wasn’t cooling properly. We asked American Home Shield to have someone come out and take a look at it. I just called the phone number. Everything was automated. I received a call from the HVAC repair company quickly afterwards to confirm the appointment. And every step of the way, they were really responsive, so I like it. They came out the next day and they were able to take a look at it. They told me that it was because the filter was clogged. Because we were doing some renovations, there was so much dust collected. They just told me to change that filter, and then it worked.

Having a call center in India isn't the best route for American Home Shield. Those people couldn't care any less if they would have tried. It was no concern to them that I had an active gas leak in my house. They asked me where in the house my gas range was located, and I had to repeatedly tell them that it's in the kitchen. They also told me to unplug the appliance, but that didn't stop a natural gas leak. I told them that they should have somebody out. They said that I needed to call somebody. It was a Friday, five o'clock, they couldn't escalate it, and nobody's gonna come out on the weekend. My house could have blown up. I told them if that happens they would get a lawsuit. The lady refused to transfer my call when I wanted to speak with somebody that could get somebody to my house. I was told that a supervisor would call me right back and nobody ever did.

The air conditioning issue we had got denied because it wasn't under the contract. I called American Home Shield and they said the issue was preexisting. But everything's gonna be preexisting because I've had the air conditioner since I moved into the house. How can I ever have an issue that would be okay for American Home Shield? They said they'd pay for some kind of liquid or fluid that the air conditioner needs but anything beyond that that’s mechanical would be deemed as preexisting. The people who sold you the AC unit can put you on a contract, but if you're not on contract with them, then anything that happens appears to be preexisting.

The actual repair happened over four different calls with American Home Shield because I wasn't able to get ahold of them. I spent hours on the phone trying to get the first vendor back out. They replaced the capacitor. Within a few weeks, they replaced the capacitor again. They said that the AC needed to have the fan motor replaced because that was what took out the capacitor. I got ahold of AHS and Dunn Rite, and got Dunn Rite to come out and replace the unit. It was a drawn out process, over four months. We paid $800 out of pocket for the upgrades that were needed to get it installed, and everything's working good.

American Home Shield has some vendors that suck. They did a pool pump and the company they used was horrid. They said they do a full background check on their companies. But I told them, "Did you ever look at their Google reviews, there are 46 in all, 46 one-star reviews." Other than that, American Home Shield is okay. Their electrician vendor and appliance vendor were good.They sent us Big Al's and they did two repairs in the last few months. The first repair was replacing a door in an Electrolux refrigerator and it was four months to get the part. That wasn't their fault. American Home Shield wouldn't do anything other than wait for the part to come in. Big Al's also worked on the dishwasher that was broken. When looking for a policy, make sure you are familiar with the caps, what's covered and what's not covered. We've owned American Home Shield for a long time so we watched the policy scale down over the years.

I had a leak in the garbage grinder and it is freezing. Plumbers Inc came out and they were great. They replaced the garbage grinder that was rotted out and the whole thing took 15 minutes.

Our warranty has been beneficial due to the service calls and us being able to get our problem resolved. The tech who came for the plumbing issue we had was very helpful and professional. American Home Shield fixes things. Not everything is covered and it's a little disappointing when that happens. But for the most part, we've been happy.

The AC stopped cooling. It was addressed great and the contractor made a fix the same day. We had another call afterwards for plumbing. The company wasn't open on Monday. So, we called about that one and it was a backup. That was a hot mess. But with the air conditioning one, it was fine. Every homeowner should have a home warranty. You never know what's gonna go wrong, especially when you're buying an older home.