American Home Shield Reviews

Up to this point, I'm enjoying American Home Shield pretty thoroughly. We've only had to file one claim, so far, since having it. They replaced our refrigerator. They had some technicians come out to try and fix the unit that we currently had, but it was not able to be repaired. We just bought a new refrigerator two days ago and when we send that receipt and get approved for reimbursement, everything should be doing great. The one slight issue I had is I haven't heard back from American Home Shield, so I had to contact them through their website. I never received the email alerting me that I had been approved to get reimbursed for a new fridge, but once I contacted them through the web chat, they informed me that I had been approved and gave me the steps I need to take to get reimbursed.

My unit wasn't cooling right. Once a claim was put in, Douglas Mechanical was out in less than two days. They were out pretty quickly and their tech fixed the unit. I've had American Home Shield for four years and they had somebody quickly for anything I had. There were never really any excuses. I had previous home warranties and they would tell me I didn't do this or that it was a maintenance issue. American Home Shield, on the other hand, always took care of anything that has ever gone wrong.

Some of the people American Home Shield has sent us are bad. We’ve had some plumbers who came in but wouldn't do what they're supposed to do and are rude. We've had this one company that AHS keeps trying to send to us for everything and we keep telling them not to ever send them again to our house. They need to use companies that are good and not jerks that don't wanna do anything, and that's what they've done. Other than that, we've had decent luck with AHS and we have gained the benefit from other things they've done.

So far, I'm really liking AHS, because we were out of town and our refrigerator went out. Right after that, our air conditioning went out. The day we were coming home, they were already out here fixing the fridge. Sears was supposed to come for the air conditioning not until the following Wednesday and it was so hot. So I called back and asked them, “Is there any way they can come a little bit sooner?” The lady that I talked to got ahold of some people and they came two days earlier. I was very pleased with that, too. They got it fixed so we're happy.

When I put in the claim, American Home Shield texted and emailed me to tell me who was supposed to come. AHS gave me the phone number and said I can contact the contractor if he didn't contact me within a couple of days. But Sal called and said they were in the area and would come out. But I rescheduled until the day my husband was here. And we rescheduled for that Wednesday. When we called somebody a while back with AHS and the door was going up and down, the rep said if it stopped opening, it was probably the switch. That's why we called the electrician to come out and he said it was not the switch because we were getting power. He used a tool. And he said, "You're getting power from that."

The air conditioning company was good. Our air conditioner wasn't working, and the tech said he had to put a new capacitor in. He had everything here.

I put my claims in on my phone and it takes three minutes. American Home Shield then assigns somebody to it. It’s fast, easy, and convenient. I’ve been feeling pretty good about my service. I did a claim when the outside unit for the air needed some parts. American Home Shield send a couple of people out and got the job done. It’s been smooth and the people communicated well. It was the first of summer so a lot of them were busy. But they got to me when they could.

When submitting a claim to American Home Shield, you go online and pick what’s wrong and give a brief description. Within less than an hour, someone is assigned to you. Within probably less than two hours, somebody will be calling you back and set up an appointment with you. My washer and dryer broke at the same time and the techs were great communicators. They explained everything and checked all that I said was wrong. They told me how long the parts would be for the order. They left my house and said that it was gonna be a day or so before they would call back for the parts but the guy called back later that evening to tell me that the parts were ordered and he would call me when they get back. It took a while to order the parts but it was around the holiday.

I've had American Home Shield since 2007. I love it. I just make a simple call and pay $75 upfront, and things get taken care of. Immediately, an order is issued for the service. When I signed the first time, I took the top tier so everything would be covered. Recently, I had two different calls, one for a plumbing issue and one for an air conditioning issue. Both got resolved. For the air conditioning, I had called somebody the beginning of the summer. He was too busy trying to sell me a separate contract from that company that he was working for. I turned it down. He didn't do what he was supposed to be doing. I made another call and a different company came in. Now, my air conditioning is back to full blowing.

I've had AHS since October of last year and it's a good value. But there have been some problems with the contractors. The convection oven stopped working and when the contractor came to take a look at it, they failed to tell me that the microwave and the oven are a combo. A replacement was delivered and the people who delivered it said they couldn't replace it because it's a combo so I had to send it back and I had to call. There seems to be a huge lack of communication and that's been the case with a couple of the other items that I had looked into.

When I call American Home Shield, things get fixed. I get a text usually by the next day or sometimes that day saying, "We got you set up." It takes a few days for the techs to come out for the AC but I think that's because in South Carolina in the summer, a lot of the AC is breaking. It's not unusual. There was a bad capacitor in my AC. Service Pro came and fixed it. My AC also broke a couple of years ago and I called AHS and they had it fixed. So far, AHS has been great.

Our air conditioner was leaking. The contractor was fine. But unfortunately, it's still not fixed. So the tech came out again yesterday. We're not sure what the resolution is yet. But overall, American Home Shield is great. We're really happy with them.

My Realtor uses American Home Shield pretty often so she suggested that we use that as well. It worked out very well. I needed my locks replaced when I bought the house. I got my locks with no issues so that's good. I was talking to the tech about his work and he was happy with what he was doing. He was a nice guy.

We had claim for a shower leak. The contractor did a good job. Our experience with American Home Shield has always been good. That's why we keep renewing it.

My AC has been out for a couple of weeks. We put in a request to AHS a couple of weeks ago and it's still not resolved. This is the first time it's taken more than a few minutes. They said that something burned up and that they had to wait for the part to get sent over. So, we're just playing the waiting game. Apart from that, everything's been pretty good with American Home Shield. I've had a bunch of repairs in the past and it's always been really good. People show up. AHS was able to send really good techs out that identify the problem really fast. Most of the time, it's a quick issue that gets repaired immediately. Everyone that they've sent over has always been a really great experience. I'm glad that the people that they send over know what they're doing.

American Home Shield sent out High Priority first and the guy took a look and said that the plumbing had to be cut. I didn't like that there was no troubleshooting to try to see what was going on. I called AHS to let them know that I wasn't satisfied. I was paying a monthly fee and then, I had to pay for them to send someone to take a look at it and say they couldn't do it. The guy who I spoke with initially was looking for the trap or something to send the little snake up in there so it could clean out the sink, and he couldn't find it. So, he just said it would have be $600 out of pocket and that wasn't part of the warranty. That was already clean. So, I told him I wanted to cancel it. I was gonna close my American Home Shield account because I didn't like the way that High Priority had done it. I told them I didn't care if it messed up my credit. If they didn't make it right, I was gonna report it to the Better Business Bureau.

Anytime any of the siblings had problems with anything at their house, my daddy would go out and do it. But he was getting up in age and with his health deteriorating, I got American Home Shield for myself. I would call them and they would come out and take care of anything that was broken. I’ve been with American Home Shield for years. When I call to report something, I have to give them $100.

Last year, we spent four or five months trying to get a refrigerator repaired. Finally, we got somebody to repair it on our own. American Home Shield could not find somebody to repair a Samsung refrigerator. Samsung sent their own people out, repaired it, and it lasted about a month. It went out again. We were without a refrigerator for another month.

The ice maker in my refrigerator wouldn’t work. I submitted a claim with AHS and it was very easy. I had techs come in three times and on the first two, they sent the same guy out. He fixed a couple of things but he did a horrible job. Then, AHS had another guy come in and he adjusted the ice maker, but after a while it stopped working again. It had been over the course of almost two and a half years that they'd been playing with this thing. So, they had another guy come in and he replaced it because it couldn’t be fixed. So far, the new ice maker is working perfectly.

The contractor said that the washer had something that wasn't letting the water into the machine. So, the tech had to order the parts for it. It took so long for him to get back to me. I thought the company forgot about me. I had to reach out to them again. And they finally got the parts back in to get it fixed. The tech got it done. The washer has been working good so far. I like the service because it cut down on a lot of cost, being a homeowner. Especially when paying out of pocket for a lot of appliances. But the guy that worked on the washer, I'm not pleased with. American Home Shield needs to straighten that out.

I love American Home Shield’s service. It’s great. I’m a widow so the convenience of knowing that I have a warranty and peace of mind is good. When I have an issue, I go online and schedule a service call depending on the time of the year and what I need done. The repair people are usually here within 24 to 48 hours and they've always found a solution, either fixed whatever needed to be fixed or if that's not possible, they've replaced it. So, I'm very pleased with AHS. The people that they contracted with to do the service work have all been wonderful, on time, very courteous and clean up after themselves. I tell people all the time that if they’re looking for a home warranty plan, I would recommend American Home Shield. They are sometimes a little more expensive per month than some of the others but they're worth it. I have had nothing but positive with them.

Our bidet was moving and the flush wasn’t flushing. We did a service request with American Home Shield and everyone was okay. The technician from the company Aladin did the job. I had some leak so he came back and showed me this was from what. I have three units and I have it with American Shield. They're good and it's easier to have them.

There were three plumbing issues, two toilets that were running and leaking and a kitchen sink faucet that was dripping. A tech came out and he fixed all three issues. Within a couple of days, one of the toilets began running again. So, I put in a follow-up visit. The contractor called immediately, I had COVID for two weeks, so they came after that time. The tech took a look and he couldn't see anything that could be fixed. The toilet still runs. And he said it's just one of those things.

My air wasn't coming out. It wasn’t keeping us cool. I had to call American Home Shield again because I got two different days than the regular day that I was supposed to get for the contractor to come out. But the tech was great. He unfroze the ac and went up in my unit and made sure all the ductwork was done in proper place. Also, he had everything with him.

My refrigerator broke and it's under the insurance. The service came out and it was all good. But we're having a little problem now. The contractor thought that the part just needs the cleaning and it worked. They thought they fixed the problem. It worked for a week, but it's starting up again. Other than that, my experience was good.

The refrigerator was not working properly. The tech sent me a text on a Saturday morning, to let me know that he'd be out Monday morning. Monday morning, I got another text that he was on his way. He diagnosed the problem and said it needed a part and left to order the part and let me know what day they would be back to have it fixed. It's perfect now. I'm very satisfied with AHS.

American Home Shield sent a guy over to fix the washing machine. It went pretty well. The thing that I really liked about it was the fellow was early. He didn't take a long time. He ordered the parts which came almost a week early. So, I was really impressed with that and very happy that he fixed everything as quickly as he did. He was very informative, told me exactly what to do, went over the care and maintenance of the washing machine before he left and suggested what type of detergent we should be using in it from here forward. You can't ask for more than that. Overall, having a company like American Home Shield that keeps me from having to buy new appliances means a lot.

Within five minutes after I put in the claim, the contractor called me to set up an appointment. They were flexible and very accommodating. They were in and out and they fixed the issue. It was really quick. They were really customer service-oriented. My experience so far with AHS has been way better than dealing with the previous company that I had. The customer service I received was good.

American Home Shield sent Fast Response out Thursday last week. We sat down and discussed that I needed a new air conditioning unit. Mine was at least 23 years or older. I understood that. They went over the prices. And I said, “Okay. Well, my husband says that you may gonna go ahead and replace the air conditioning unit.” They were supposed to call me later that day to set up the appointment. But they never called me.

I’ve had this service with American Home Shield since last year and I've been making my payments. They take $59 out of my account every month and every time I call for service, I pay $100. So, that's enough of a premium. My AC unit broke down this year and they found a reason not to pay for it, even though I'm still pursuing that. So, I ended up fixing that AC unit. This is the first time I've submitted a major claim. I rarely submit claims because sometimes, I do it myself without even bothering. But I wasn’t expecting that my house was going to be without AC for almost two weeks. They didn't do it and I ended up fixing it. So, I'm going to submit that claim, hoping that they will pay it for me to continue my membership. Other than that, I'm looking at canceling it. I have to give credit though to the contractor for the stove. They did well on that.

I've used AHS a few times for some things and that worked out well. I like having it. I'd rather have it and not use it than not have it and need it. Recently, a little bit of water was collected in one of the bins that gave a little smell as it was coming off. The tech said it's just during the season that it has a chance of building up there. If it gets worse, then they'd come out and put something in to drain it. But it wasn't anything alarming to the technician.

The website is very user friendly. I’ve always used it, and the contractors that have been out here to do their job are very friendly and professional. It's been great. When we weren't getting heat at all, my husband went outside and our unit had ice on it. So, he thought it was out of antifreeze. I went online, put in a claim and paid my fee. I got a text message letting me know that they received the order, and they told me when they were coming.

I have a shower valve that was only putting out hot water. I did a service request by telephone and it was pretty easy. The contractor assigned then showed up at the time they said they would. The guy diagnosed the issue properly, replaced the entire cartridge inside, and it now works perfectly. I would tell friends to sign up with American Home Shield.

I'm done with American Home Shield when this contract expires because it's just too expensive. My first experience with them was when I first moved here in 2020. I had a washer that was broken and it took over a month to get it fixed, but a lot of that problem was COVID-related. The next time I contacted them for repairs, they didn't have anyone in the area that did it. The service call two weeks ago was the most positive experience I've had to date in the almost two years since I've been with them. I had to have my dryer fixed, so I called them. Two days later, the guy they contracted to come out for me had my dryer fixed and back up and running.

I like American Home Shield because when I call them, they understand what I need if there is a service call or whatever concerning my bill. They're very patient and understanding. The tech from Mi Choice Heating was on top of everything. He looked at the appliance and tried to do what he could for it. He put some type of pressure to it and said he'd come back the next day and recheck it. When he came back, it took him a couple days to find where the coil was broken but he found it. The component was ordered and I called back AHS a few times and they said it was still on order. So, they knew everything. It took a few weeks but it worked. It was put in just last week. The tech was professional and very respectable. He explained step by step what he was doing as well as what happened to the unit so I would get more understanding of it.

My experience with American Home Shield has gone as well as I would have expected it to. We had some air conditioner issues and the process went fairly well. The person I talked to was not a technical person on air conditioners so when I was trying to explain what was wrong with the air conditioner, she didn't quite understand. I had to repeat myself a couple of times. But my experience with the technician went really well. Initially, the air conditioner came back on just fine while he was there. But he had to do some cleaning of it and some extra things. While he was doing that, it malfunctioned. That was a good thing that he didn't have to leave and I would be going through the process all over again. He was able to do the repair right then and it's been running fine since then.

I've only had one experience with American Home Shield, but so far, it's been great. I did a service request through the mobile app, then I received an email with some information. I also received a phone call from them to set up the appointment. The tech was great. He took one look at my garage door, knew exactly what was wrong and fixed it. It took him 10 minutes, and he was very thorough. He explained some stuff to me that I didn't even know. As a new homeowner, I really appreciated it. My dad has used American Home Shield for years, and he recommended it.

A technician came out and checked out our 17 year old unit. I wasn't there but my niece was. The technician put a can of Freon in it and said everything checked out good then he left. He did not hang around to see if the unit was gonna cycle or not. He sent me a picture of his little AC machine and that all the numbers were right. The whole reason I called American Home Shield was because the unit was running 24/7. When I got home, I sat outside for about an hour and a half that afternoon and it never cycled.

When I first got American Home Shield, it was okay. But now, I really don't like it. We moved into the house in 2018 and we could always get someone for service. But now when you call, I had someone with a rooster crowing in the background when I'm talking to them. My central air and heat were acting up so I called them out. This was two or three years ago. A guy came out and said that there was something that was not attached to the house. It was some vent he was supposed to fix. But that guy never came back. I called American Home Shield about that and they were supposed to send someone out. This went on for months and months. It got to the point where when I call the next time, they told me I would have to pay another $75 even though I didn't get the service rendered.

Comfort First Heating & Cooling came out pretty quickly, and the guy, Landon, was great. He cleaned the AC unit and was very courteous and professional. There was one guy that came and filled up the tank too. I don't have any qualms with Comfort First Heating & Cooling, but we've had them out there three times and it always never held the AC. It was never resolved. Every time it would be 90 degrees outside and 84 degrees in my house even though the machine was blowing air. We thought it was old and had to be replaced.

Other than that, responses to our service requests have been very quick. 95% of the contractors selected have been very good. When there's a problem, American Home Shield has quickly assigned somebody to our request.

My refrigerator wasn’t working and it had a code of 84 C. American Home Shield sent someone out and they checked the compressor. They did something to it and it didn't work. I did a second opinion and Gilmore came out. They inspected the refrigerator and it looks like the unit is not repairable so I'm waiting for American Home Shield to tell me what the next step is going to be. They haven't contacted me yet. American Home Shield is a great company and everything has gone well.

We like American Home Shield very much. We've had it for several years. We had it in California. Everybody that comes out to our house seems to be prompt and professional. The contractors that they use seem to be knowledgeable and good. Every job has been finished to my satisfaction. American Home Shield is great. I recommend it to anybody.

My AC had a capacitor issue. The tech was able to fix it.

I’m so dissatisfied with AHS. When we got the home warranty service, there were a lot of promises made about what was gonna be covered. When we bought the home and started asking for service, everything was denied. The most egregious thing that they did was they sent the plumber, Fazio Sewer & Plumbing, who came in, was very rude, unprofessional, and made up a completely fictitious report about the condition of my house, saying that things were leaking, when the water wasn't even turned on, because I turned it off when the pipes broke. Seeing that this toilet that we’re still using just carefully hasn't flushed properly in 25 years. When I did a Yelp review on him, I got vulgar phone calls from him.

I usually call American Home Shield, which is not difficult but sometimes, you’re on hold. Then I discovered something the last time that I had to call them. There is a way that you can submit a claim online on their website and it’s instant. I had no hot water and A-1 Plumbing installed a hot water heater for me. The contractor is probably the best I’ve ever had. They’re very good.

My central heat and air unit needed to be replaced and I was able to get it going. They were very efficient and timely, and they came in and took care of my needs. I was very pleased with the service. I had a previous claim which was very minor and it was resolved quickly. I’m pleased with my service with AHS.

My garage door opener wasn’t working. When we press the button for it to go up and get down, it gets stuck. A technician came in to fix it but it was working that day so he said he was gonna put in the note to actually get a garage door person to come in. My only thing is I don’t know how the response is. The technician said they were gonna put it through the system that we need a garage person but we never got a follow up from Home Shield. I’ll have to go online to see it. I used to have three total properties with Home Shield - two in Florida and one in Georgia. I only had issues with filing a claim for one of the properties in Florida. That was why I got rid of one of the houses where I was always having an issue with getting the claim checked out. But for this last service, there were no issues.

Most instances with American Home Shield have been fine. However, one of my plumbing instances that I thought should have been covered wasn't. They said that either there was some modification or a preexisting fault. But I've been in the house for three years and the leak just occurred. I haven't been recently modifying my home and it couldn't have been a preexisting fault. I would like for them to do a better analysis and ensure that they're rejecting claims that should be rejected rather than just making assumptions. They should have come out and provided a detailed description or maybe they could have taken pictures in order to provide a detailed analysis on how they reached that conclusion.

When I had a plumbing issue, I requested for service and a plumber called me to schedule. He was fine.

I really had a lot of problems with American Home Shield. I really don't like the people that we have to deal with. I almost dropped them a couple of times, but there weren't really many options out there. The claim with my washer took months. It took well over a year to even get somebody out to look at the leak and then it took another couple of months for the people that AHS is contracted with to even repair it. The people who did come in to repair it did halfway and then left and then wouldn't answer the phone calls.

I had a water leak and the plumber American Home Shield sent came out. He told me that I needed to get the septic tank guy back out here because my thing was backing up from the septic. I told him I just had the septic cleaned six months before. I told them that it was the wrong diagnosis. But I paid $100 and I got the septic guy back out here and it was like 30 days before he did. The septic guy checked the septic system and he said there was nothing wrong with it and that it was clean. He agreed with me that the backup gotta be in the house because the water was coming down in my kitchen. One of the valves probably up in the ceiling is not tightened.

It's excellent service. I love it. When I requested service for my air conditioning unit, the contractor came out and looked at it. They took it apart but they couldn't fix it, so they ordered me a brand-new one. Everything was done and we love it.

When you turn the cold water on, the faucet would just drain. Rapid Rooter came out and got new drains and faucet heads. They were quick and they cleaned up their mess. If there was water that spilled, they cleaned it up, and it didn't even look like anybody was in my bathroom. They were great. So far, American Home Shield has been good. I like that if the refrigerator goes out, I don't have to worry about trying to figure out where the money will be coming from to go get me a brand new one. They'll send somebody out and not break the bank to either fix it or replace it.

We had a claim on our refrigerator and it was repaired back in February. But the repair was not what it needed. There were other issues wrong with it. The technician came out three different times trying to diagnose and doing some other testing and finally determined that it was a spot that cannot be repaired. I just received a check in the mail today for what they would give me for the refrigerator, and I was pleased with that. I have purchased a refrigerator from Lowe's and it hadn't come in yet.

American Home Shield is very responsive and professional, and they're quick in getting somebody out here. I haven't done the online thing. I've called them and they've picked up and got me taken care of. They're very empathetic. I've had two plumbing issues where I had two separate incidents occur. On the first one, A & M came out really quickly. They were very professional and timely and resolved the problem pretty quickly. The second one was about three days later when my hall bathroom started leaking and they sent somebody out right away. That is still ongoing, but so far, the transition has been pretty smooth and they did fix the majority of it today. I'm just waiting for them to redo my cabinet. I've been dealing with ASAP for this latest one and they've been really good. They dealt with the toilet and I didn't see any mess.

I like American Home Shield. We're just waiting for them to come out and put a new unit in because we've been out of air conditioning. We also had previous claims, and they were wonderful.

The first time I turned on the heat when I moved in, it had a really bad odor. Thermax came out and serviced the furnace. The house had old kitchen appliances, and one by one, they were failing. American Home Shield replaced all of them. But they are hard to get ahold of. Like everybody else these days, they’re self-service. You gotta do everything online, which is aggravating. Sometimes, you just want to talk to somebody.

I opened the job order online and the process was pretty smooth. They contacted me two days later letting me know which organization they were gonna use. Then, the organization reached out to me and let me know what time they were gonna come. They came in less than 40 minutes, repaired my issue and had us back operational. The gentlemen were professional. They asked questions, said exactly what the problem was, and went straight to work. AHS has fixed things every time.

I’ve had experience with two other warranty companies, and I've converted to AHS because I've been having good experiences with them. The repairman who came for the dryer that wasn't working was very professional.

The people American Home Shield sends out are always good. Rapp Plumbing and Heating came out for a toilet leak and they were excellent and did a great job. The only thing was I received a summary bill and I had paid the policy for a year in June. I called for clarification that the account is active and that they received a payment. and I waited three different times for almost an hour total trying to get someone to answer the phone. When someone answered, the lady hung up. She didn't have the ability to tell me what I needed to know in terms of my account. I won't call American Home Shield again. I'm not gonna sit here and waste my time waiting for someone to come on the line that can't give an answer and hang up on me.

I’ve put in an order for somebody to come out and look at my refrigerator. It stopped keeping stuff cool. So the guy came out, looked at it, and said, “Yes, it needs this part.” Then he had to submit an approval to American Home Shield on whether they were gonna pay for the part or replace the refrigerator. A week went by and I didn’t hear anything. Then, all of a sudden, I got an email showing the work order was closed out. So I called back American Home Shield and informed them that my refrigerator hadn’t been fixed. They said, “Okay, we’re gonna get the guy to come back out and whatnot.”

We had to call American Home Shield about some electrical problems and they got right on it. They got us the vendor and the vendor was terrific. So far, so good.

I didn't like the thing about the air conditioner, because I wanted it serviced and nobody from American Home Shield said that it was a certain time of the year that we were supposed to get our ac serviced. I never got notice about that. I had to pay $100 for somebody to just come out here and blow my things out, which could have happened during the service through the year. I could have saved $100. I felt like that was a waste of money. Other than that, it was good. All the technicians came out, did what they had to, iand were respectful and nice people. For the plumbing, the contractor came in and put it in so fast. The tech said, “Do you want me to look at anything else?” He did a quick little look at other stuff and gave me a card. They were, “We’ll just look over some stuff for you and make sure everything else is good because we were in and out so fast,” and that was it.

I've been having a couple of AC issues and a leak and calling AHS up. The issues are taken care of and I'm very satisfied. The technicians have been professional. They come in polite manner. They clean up after themselves and tell me everything that's going on. AHS is an excellent service.

At first, Crown Temperature said they were done, but they didn't resolve the issue on the first try. I had given them that because I felt the air, but something was missing, so I had to call them back. They were very prompt, so I have to give them an A for that. They also got the issue on our air conditioning resolved on the second try. If I were not with American Home Shield though, I would probably not use Crown, because the guys were very young and didn't seem like they had many years of experience.

The AC unit was not cooling and it got up to 85 degrees in this house. The gentleman came and checked. We already cleaned coils and washed around it, but he redid all of that. He checked the pressure and brought it down, and everything was good and it was cooling again. Two days later, the unit froze up. So, I called American Home Shield and they sent him back out. We were almost two pounds low on Freon, which I paid him to put in, and we've been working good ever since.

We've had good luck with American Home Shield. Having them, we like the knowledge that things are prepaid. We can call and usually get service from someone that's reputable within a timely manner. We've only had to, a few times, go off and find people on our own for things that weren't covered or needed to be taken care of immediately. American Home Shield has been responsive and usually provide good references. The person they sent recently was phenomenal. They came out to fix my dryer. He called ahead of time and did a video visit. He had an apprentice. He was explaining everything that was wrong and repaired some things that the previous person that American Home Shield sent out did a shortcut on. He made sure he had all the supplies that he would think of that he would need to fix it and was able to fix it the same day of the service.

Our air conditioners stopped working on a Friday and a contractor came out on Tuesday. It was a switch they had to replace. They got the job done. It wasn't extremely difficult to get through but we would have liked to have had somebody out sooner. Nonetheless, having American Home Shield is worth it.

I like American Home Shield's service very much, and I would never recommend anybody else. I've been with other warranty companies and I have had horrific, nightmare experiences with them. I always go back to American Home Shield. They're outstanding. The only issue that I have is once I have something in on the website, I can't go in and make a note on it. I have to get through the line to talk to a person and that is cumbersome. Other than that, everything else about their service, I highly recommend, and I don't do that easily. So I really appreciate the service that they provide.

Our garage door was not opening, so we called American Home Shield. We submitted a claim on a weekend and it was quick service. It was an emergency, and they found a technician to get to our home the very next day. We love that service. On the garage door, there are drums on the left and right side. The technician noticed that the one on the left side was broken and replaced it. He explained everything, why it was broken, how it can break, how long it can last and how to maintain it. He was very good.

My dryer which is barely five years old began making a loud squeaking noise where you couldn't even run it if you were staying in the home. I shook the dryer around a little bit, and it got quieter, but it still maintained that noise. The first guy came out and told me that it was the bearing and the rollers and that he ordered the parts. This was two weeks ago. He was here on a Monday. On Friday, the parts arrived at my home. A week ago Monday, a different repairman came out and replaced those parts. He was done in 20 minutes and out and my dryer is fine. I am very satisfied with the work that they did. The only disappointing part was waiting a week for parts, but I realized that was not in their control. The local appliance places around here where we used to be able to get parts are all closed.

The garbage disposal was dripping over and over again. So, I reported that to American Home Shield and the plumbing company called and scheduled. The technician showed up here on time and looked at it. He said that it needed a replacement. He made an offer that if I wanted to go with the same brand, that will be an additional $150. Otherwise, he had a brand to offer that was included within the $100 service charge that we were paying. So, we went with whatever was included within the service charge and he replaced it. And so far, it's been working fine. AHS has been working out good and I recommended to a few friends. AHS told me that I'll get the referral, but I didn't. But that aside, even after this experience, I just shared it with my other friend and she's also interested. I'm happy about the service so far.

We like American Home Shield. We had some AC issues and somebody had to come out and do some stuff. The company that they had was good. There was some back and forth. We had to pay out of pocket for some Freon, which was a little inconvenient but I understand the deal. Other people that don't have as much cash might be pretty frustrated, but we were able to take care of it. At the end of the deal, they wound up replacing almost our entire AC. So, that was a win. We had a plumbing issue recently, and it was the same thing. We were in a small town, so they had to travel to get the job done over a couple of days, but they got it resolved and saved us a lot of expenses. We liked the plumbing company, All Points. There was some miscommunication. So, it caused an extra eight-day delay that was unnecessary, but they were professional, nice and honest.

The first contractor that AHS sent out for my AC claim should be taken off their list. They have very poor ratings I don't know why AHS keeps using them. But the second one did a good job. Also, I don't know who sets Freon prices but I didn't feel a lot of benefit in that because I had to pay the deductible and then I paid $650 for the Freon. It was pricey and everybody benefited except me in that instance. But we'll see how it cools because we only have a 30-day warranty on it.

American Home Shield has been wonderful. We just bought a house, and it had the home warranty on it. And the refrigerator icemaker did not work so we had to call for that and the process was pretty seamless. They came out and looked at it, then they waited for parts. The technician then came out and fixed it, and it's been fine since then. The technician was very professional and quick. He showed up when he said he was going to show up and did a great job. It was all A-1.

We're pleased with AHS. Our air conditioner compressor needed some coolant or Freon. It appeared that it had a slight or a very slow leak. The guy repaired the leak and recharged it with the Freon. The tech was a good guy. He explained everything going on, went through and made sure that the system was working, checked the temperature coming out of the registers, where the vents and the cold air came out. He was here for 45 minutes to an hour.

My garbage disposal was not working. So, they replaced it. Everything was fixed fine. I've checked everything and it worked. I tell a lot of people about AHS and they say it's a waste of money. I try to tell them, "No. If something's broken, they come out and they fix it."

American Home Shield is a good product. It's always better to be ahead than behind towards the home warranty. I used the home warranty when the capacitor of my AC had an issue. A technician named Tim came out and he was excellent. He fixed the issue and the AC is working well now. The only thing with American Home Shield is sometimes they don't listen. I wanted to pay monthly with a money order and not go with my credit card. I just didn't want it to come out of my checking account and I wanted to pay it every year right out. I tried to talk to American Home Shield but they didn't listen. Another thing was sometimes there was a language barrier.

I had a rekey done and it went fine. He came in and took out the lock, went out to his truck, rekeyed and came back with five keys. It was really quick and simple.

I'm frustrated that it took three days before American Home Shield processed things to get the parts ordered. The guy said he would turn it in that day, but when I called the next day and the day after that, they said they're still waiting on AHS to process paperwork. I didn't realize it took that long for them to get through AHS' system. Other than that, I was happy with it. They were very courteous. And when the part finally came, they put it in right away so I was very happy with them. I just was a little frustrated with how slow the paperwork took the process. I ended up sleeping on my daughter's couch for 10 days. I also had a garage door opener that went out. But AHS just had me call a guy. He came and fixed it. Having AHS is a benefit because it could have cost me a lot more money because the whole condenser coil went out. So, I had to pay for the Freon but I didn't have to pay for the part.

When I would go wash my hands, brush my teeth, and wash my face, the sink was still up by the time I was done with all of that then it would take the entire rest of the day to drain. I went through the American Home Shield website and filed a claim. That was pretty easy. You just click to file a claim then I followed all the options. I did it relatively quickly. American Home Shield gave notification that I would be hearing from Abe's Plumbing.

I called in an air conditioning unit that was leaking some water below. I got the service right away. The company did an excellent job. The benefit is more in terms of catastrophic -- that if something serious happens, that under the warranty, it’s good coverage as far as the service fee and all the other stuff. All in all, I give a good solid B to B plus for the whole experience.

I've had to call American Home Shield and when the techs came out, they couldn't replicate the problem. My neighbor came over and said, “Hey, it sounds like your air conditioning unit is making like a grinding metal on metal noise.” While we were standing out there talking, it made the noise, and it did sound like metal grinding on metal. So, we shut it off. The techs came the next day and they said they sat out there for like 30 minutes and they couldn't get it to make that noise again. It hasn't done it since.

American Home Shield sent me to a plumbing company, and the plumbing company came and fixed my issue with my showerhead. The shower is leaking the tub. They were pretty good. Overall, it's a miss and hits sometimes with AHS. The company is good, but its contractors are not always good. I even have, a couple of times, told American Home Shield that they need to look at their contractors but this time, I'm pretty happy because I had a very good contractor. American Home Shield assigned the work with a contractor outside, and he is really good. He came and he did the work on time. The turnover time is pretty fast.

I like American Home Shield. It’s reasonable. I had a claim for a damper motor and the tech that came was great and very knowledgeable.

I've had an air conditioner replacement and an air conditioner tech come to a property. The problem was supposedly a heat pump. AHS's website works great for me. I'm pretty satisfied with their contractors. I've had American Home Shield for the last 25 years. It has worked for me and helped me. But sometimes they hire lazy people. I report that back and they send somebody else out.

I love AHS. It's great. The techs did a great job with my recent claim. My daughter let them in and showed them where it was. By the time I got upstairs, it was done. All I had to do was sign a paper. They fixed my electrical problem so I was very happy.

If anything goes wrong, I have someone that can come out, evaluate it, and fix the problem. Whatever situation I have, it has been fixed. The recent tech was very helpful. I talked to him on the phone first. I explained what was happening. He had an idea what was wrong. He came in and checked the ac out. And he checked out my compressor and furnace. And we figured it was the thermostat. So, he replaced it. It went quick and smooth. I had other repairs before they came out. My hot water heater, the pilot light went out. And I had a plumbing, they have come out and fixed that.

I had a plumbing issue and American Home Shield sent out H & M. The tech came in and said he couldn't clean it because it needed a clean-out valve. Then he gave me an estimate to get a clean-out valve put in. It was kind of high so I got several other estimates and got it put in cheaper. Then I called American Home Shield back and they sent him out again to clean it. He was back there and then his machine broke. He said he wasn't going to be able to clean it so he turned it over and then they assigned The Clogfather. Then the tech came out and cleaned it. I've had three claims and this is the first time that the provider did anything. Usually, I just get a provider out who gives me an estimate to fix other things.

I'm not real happy with some of the people American Home Shield sends out, and I sent back my comments the last time. I had an over-range fan and I had to pay my $100, but they didn't even come out. They talked to me and took some pictures over the phone then when I was getting a replacement, I had to give American all the information. That company didn't give it to them. The people who put in my stove were fine though. Initially, American Home Shield sent out someone to supposedly install it, and the person who came could not install it. They could just deliver it, so then AHS had to send someone else out. In the end, my whole stove thing turned out well.

The contactor came for my dryer and dishwasher and did an inspection. The tech told me that the dryer needed an outside vent cleaning and he doesn’t do that. And whatever they needed for the dishwasher was no longer being made so I I had to order a new dishwasher. It was delivered by Express Delivery and the guy who delivered it said they don’t install it nor do they carry it away and I needed to have a receptacle put in. So he left. He said because it was hardwired into the house. American Home Shield sent Express Appliance out again but they said they don’t do electrical. So, they left and weren't able to do anything.

Having a home warranty, you’re boxed in kind of how much your expense is gonna be. I'm not necessarily knowledgeable about who might be an oven or a refrigerator repairman and AHS sets me up with those people. The only thing is it's annoying when they deny a claim, which happened to us once. It was normal wear and tear. I was very upset about that. Also, sometimes, it takes a while to get a service call or to get a part. But other than that, we like the service. Adams Appliance Repair came out recently for our oven wasn't working properly and they fixed it.

My breaker box needs repairs. The guy that came to work on it replaced a couple of the switches and now is going to come back to fix the breaker. He was great. American Home Shield is user-friendly. When I have an issue, I can schedule it through them and I don't have to find a technician. I would definitely recommend it to anyone that's buying a house.

So far, American Home Shield has been able to replace a few of the items in our home that started malfunctioning. The first visit for the AC unit was great. Then when I needed to do a recall to confirm some things, the dispatch came through a little odd on their end, so there was a delay in getting someone out. It took them a little over a week. The dispatch went out on the 29th, then after three or four phone calls to them, they came out last Friday but due to the weather, they were unable to replace everything. So, they're scheduled to come back out today.

The AC really needed to be replaced. Even Lane Services, the contractor, said the unit was too small. It was an older system too. So, it was going to cost us $2,000 to do the repairs that weren't really going to hold up anyway. I talked to three different people and they finally said, "Yeah, if they say it needs to be replaced, we're gonna replace it." So, I had it all set.

Everything is great with AHS, except for when you call in to get service. The quality of English spoken on the other side of the phone could be improved. They're nice people. But getting them to understand what I'm saying, like if I say something technical, can get a little frustrating. There's a language barrier. But we worked through it. Recently, my refrigerator wasn't working right and it was leaking water. It was freezing up in the back of it. The tech that came out was awesome.

The contractor was great. It took him 20 minutes to change out my air conditioner fan and that was it. But American Home Shield tried to tell me that it wasn't a major issue. They saw online what the temperature was. But the local temperature was over 100 degrees. And they didn't want to expedite it at first. I tried to threaten them. But they still didn't expedite it. It took a day or two. I had to stay over the weekend.

Every time I had to get something fixed, it has taken too long. I called for my refrigerator and it took four weeks before they fixed it. With my air conditioning unit, it took a month and a half to get it fixed. All in all, I like American Home Shield's service. I just don't like the time it takes to get it. The rates go up without any warning too. It went up two times since I’ve been with them.

I called American Home Shield. We were without air for six days. When I called the contractor to claim on that Thursday, nobody answered the phone. So, I ended up in billing. The lady tried to help. She gave me a number to call the air conditioner place. I did. But they never answered the phone. I called back and finally, somebody answered and they put in the claim ticket.

I had a plumbing issue. The plumber said they normally don't manufacture them that way unless there's been an issue. But he said it didn't seem like there had been an issue, but for some reason, they put that in and the ball got stuck, which would not allow the water in my drain to go down. He pushed the ball down and freed it up and it was good to go. Everything went well.

The people at American Home Shield were very informative and explained everything to me. They were very pleasant when I submitted a claim for my air conditioner. The contractor was nice and pleasant. They were very good. The tech came out within two days to come look at it. He analyzed the problem and said what needed to be done. It was a very good and smooth experience.

Anderson’s Appliance Repair, the contractor, was good. The refrigerator needed a new compressor and I was given a Lowe's gift card to get another refrigerator. The gift card was enough to get a new stove and a new refrigerator. So, I got both of them and I donated the stove that they fixed. I love American Home Shield’s service. They did everything they said they were gonna do. I had a TV go out and they couldn't find a replacement model for it. So, they gave me a brand-new TV that was worth more than the one I bought. There was a little bit of a glitch at the beginning for the TV but they fixed it. I already referred AHS to about 10 different people.

I called American Home Shield to do a claim on our AC. There was something that was stuck up on the drain. Airmax was sent out. Their tech was fantastic and did not leave a mess. I've had AHS for quite a few years and I always had a good experience.

Our air conditioner was not working properly. We filed a claim with AHS and somebody came out. We thought it was fixed, and then he left. The next day, our air conditioning unit wasn’t working again. So, we filed two claims. The second claim that he came back out, the air conditioning wasn’t working again. He ended up fixing it. Ever since our air conditioning has been working fine.

I did a claim for the capacitor that had failed in my condenser. The instructions were very clear and concise. I got an initial phone call from the company itself saying who was coming out to my house. Then I got a pre-call from the technician to let me know that he was 30 minutes out. After I was done, I got a communique from the technician explaining what he had done and what should I expect. AHS is effective. This is my fourth time using AHS on my house. If anybody ever asked who do I recommend, I would say AHS because they haven't done me wrong at all.

I love American Home Shield. They've always fixed everything perfectly. I've never had a problem. Recently, my pool equipment wasn't pumping correctly. The contractor was great.

My recent experience with American Home Shield was really good. I had an issue with my furnace as it was leaking water. The claim process didn't take much time. But I didn't know that I had to call to get the appointment with the contractor, A & C. Initially, I opened a ticket and it was waiting there for almost three days. I realized that I needed to make an appointment so I called A & C and within a week, they came and fixed that issue. The technician suggested a couple of things that I have to do on yearly basis. American Home Shield covers so many things. Plumbing is one thing that I really get issues with a lot of times. They do cover plumbing such as pipes and bathroom fixtures.

I had a problem with my air conditioner not blowing out cool air. I filed the claim and within the hour, American Home Shield had already assigned somebody to come to my house. The contractor came in a week's time and said it was a freon issue. I told them I didn't think it was a freon issue. They put in freon and by the next day, I was having the same problem. They had to come back out again. The air conditioning is working now. But in the meantime, the air conditioning ducts started to leak. Now, my ceiling has come apart where all the water was so it's a big mess.

Six months ago, I was ready to sue American Home Shield. I was trying to get something done and absolutely nothing was done. It cost me time and effort. But since then, in our last request, we got two things done so they’re back on my good side again. I feel better now. It was an excellent experience the last two times. AHS needs an easier way to communicate though. Typically, if I have to call, there is no way in the world I can understand the people that answered the phone. The communication gets a little aggravating at times.

American Home Shield is probably understaffed with their call center, but that's everybody right now. But getting through didn't take as long as it used to. And that's a good thing. That means AHS is trying to make strides to getting better with it. The contractor got there as fast as they could. They are AC and heating people, so this time of year is killing them. So when we could get them there, the tech did his job. He was in and out and not very long time, took care of the problem and said good night. Whatever he got on his list, that's what he did. He seemed like an honest guy. AHS is awesome. They take care of my issues. That's why we're still here.

I needed a microwave fixed, and American Home Shield was able to get someone out quickly to come and look at the microwave. He was able to get the part and repair it. He was on time and was a very nice guy.

Largely, I like American Home Shield but right now, I am on a wait for AC repair because American Home Shield only introduced me to one company, and then that company is too busy. So far, for 10 days, they have not been able to come and I still don't know when they can come. It's a long wait and if I didn't have American Home Shield, I could have called different vendors. If one vendor cannot serve us quickly, then American Home Shield should be able to give us other options.

The tech that came out for my claim was great. He found coins inside the machine, probably from my son's clothes. So, he took them out.

Our air conditioner went down on July 4th. It was a frozen pipe. But when we went to try and get it to kick back in after the pipe had thawed, the motor wouldn't run. So, I filed a request for service. 20 hours later, American Home Shield assigned the service company, Air Conditioning & Heating Wizards, but the tech couldn't come until today, July 11th. It was 95 degrees outside and 86 degrees inside. We waited and he said he would check and see if he got any cancellations. Didn't happen. So, on the 7th, I called back and AHS would reassign it to another company, but they needed to catch him in order to get him to release the project to some other company. He didn't do that. I called back and told them to cancel the service call and give me my $100 back. I will get somebody.

The contractor replaced the motor and the fan when the outside condenser motor and fan went out. They had to order the part, because the parts had to come from the factory they had to come back. I like American Home Shield's coverage, services, and promptness to getting calls taken care of. They have excellent customer service and exceptional response time. Out of all the home warranty companies I've ever had, they're one of the top. They should keep up the good work.

I had a breaker and it kept flipping on the air conditioning. AHS sent a guy out. He said that it was missing the antifreeze locks. He never addressed my issue about the breaker box tripping and why the air conditioner was not working. He just told me I was missing part. So, that was what he went back and reported. Then American Home Shield sent out an electrician. The electrician said it didn't have anything to do on his end. It was definitely the air conditioner. AHS sent out another guy from another company, from the company before to replace the cooling locks, still not addressing my issue.

American Home Shield seems good and I like them. When my refrigerator was not cooling properly, I gave them a call and things went really smoothly. The rep asked if we could FaceTime so she could look at the refrigerator. She took a couple of pictures then she got a guy out here. The technician was really good and very thorough. I came to find out there was some ice buildup in the back where I couldn't see. That was stopping the fan motor from working.

I had called American Home Shield and they sent a technician out to fix my dishwasher. He said there was nothing wrong with the unit and I had to put some Jet Dry. I've been putting the Jet Dry but my dishwasher still doesn't get the dishes clean. Every time I open the bottom of the dishwasher piece, it’s out. It’s with my dishes. I have to call back again.

I just bought a home and Realty Rekey came out to change the locks for me. The rekey technician was wonderful. Moving into the new home, you don't know what you're gonna discover. American Home Shield gives you peace of mind with certain appliances that you have in the home. They've delivered on everything that they've promised and things have been good so far.

I had my icemaker went out. It wasn't making ice. And every five minutes, it would make this loud clicking sounds. The contractor came out fairly quick once I put my request in. They assessed the icemaker and ordered the part. It took a while to get it. But they came back and fixed it.

We would turn on the air conditioner, but the outside fan would not come on. The tech seemed knowledgeable. He took out the parts that we needed. He went to his truck and put in a part again, but it didn't work exactly. It still needs me to go outside and kickstart it. I was satisfied with what he did and it worked for 24 hours, but it went back to not working. But American Home Shield has been very handy for my mom and they have replaced lots of things.

The guy came in and checked the bottom of my sink. He was able to unclog it and then, he left. So, it was quick. Having American Home Shield is good.

The company that American Home Shield sent was awesome. They were fast. They did the best they could. Everything worked out. Overall, AHS saved us a bunch of money.

When I first moved in, I still had some issues with some of the remodels and using Home Shield helped a lot because of the cost. I only have to pay a down payment and whatever they find, they cover. That's pretty awesome. I've saved a lot over time, especially with the plumbing. I had Plumb Genius come out and fix the faucet. They told me what was wrong with it and they really described what was going on with it. Also, I was glad to see that they were still taking their precautions due to COVID. They told me to stay inside until they needed something.

The air conditioner was making a lot of noise. The fan was broken. I talked to American Home Shield on the phone. I still couldn’t understand how it goes and asked my questions to them. The repairman who came was very personable. He takes what he does seriously. So far, so good. I have no problem with the last couple of things that we got done.

A&R Complete Services suck. They came for the air conditioner that was just blowing hot air. It’s 115 degrees in Las Vegas. The repairman checked the thermostat then he said he was gonna go on the roof. He was there for 10 minutes and the air started blowing cool. He gave us the receipt and said he replaced the wire on the condenser pan. Not even 10 minutes after he left, the unit went back to blowing hot air. We tried to call them the same day. American Home Shield tried to contact them and we kept telling them that they were not answering the phone. American Home Shield would tell us the same **, that they were not answering the phone and they'd send them back out. We didn't want them back out. Finally, they sent a different contractor. That was not the first time it happened because for our plumbing claim, it was the same thing. American Home Shield gets cheap contractors.

My microwave wasn't heating and the techs said it needed to be replaced. I chose the option to purchase a new microwave myself and get reimbursed the authorized amount of 300 and some dollars. It shows the service request is complete but it's not complete until I get my reimbursement check. They said it could take up to 21 days. That claim wasn't too bad.

I did a claim for my sink and for my AC. I put in the claim through the website and American Home Shield sent me an automated text letting me know which company technician was going to be out and if I didn't hear from a technician within 24 hours, I was to call a number. A technician always called me within 24 hours and set up an appointment to meet with me. Someone would come the following day, which is amazing. The technicians I had were awesome and friendly. They let you know little tips on how to avoid the issue overall. American Home Shield is great and as long as I can continue to afford it, I'll continue having it.

I had a claim for my microwave and the tech pretty much did a bootleg fix on my microwave door. Every now and then, when I press start, I get a loud popping noise. But other than that, the techs have been perfect. The AC was fixed and that was good.

Our refrigerator stopped making ice cubes. Our refrigerator was filling up with water and it was freezing it. The freezer is on the bottom so it freezing it in the bottom pan. Last year, the company American Home Shield sent us for the refrigerator was different from the company they sent this year, but they were both wonderful. The poor guy had to come out three times. He had to look at the fridge first, and when he came out to replace the icemaker, he found out he had to order the wires to connect besides the icemaker thing. Whirlpool, to make more money, didn't put this little connection thing to an electrical thing in there. The tech had to come back the following week. He said, “Yeah. Another one of these is due today, and those people who are not understanding will be mad.” AHS has come in handy for the refrigerator.

I like the service. It's like an insurance for the peace of mind. When big things happen or even small things that we don't know how to fix and take care of, we know we can call American Home Shield and it's well taken care of. One, the price to us will stay down, and two, they have contracted with reputable businesses. We don't have to go through the pain of finding out. When I had an annual checkup done on my AC unit, the AC company responded quickly and came out when they said they were going to. They were very professional. They found two things they needed to replace, which they did.

The most recent experience I had with AHS was great. Our AC wasn’t cooling and it was over the weekend. They were willing to send somebody out right away, but the person they wanted to send, when I looked them up, I didn’t like the reviews that they had on Google. So I opted to wait until the weekend was over and called. They sent somebody else out and it was fine. I've also had a previous repair with my washer and that claim was great. Having AHS gives me peace of mind.

American Home Shield is responsive and my experiences were very easy. Claim submission is all online. I love it. I can do it on my phone in five seconds. Originally, the AC started getting warmer and warmer. So, we called. And it turned out, when the contractor came out, the other two units weren’t working. But the tech said he had to have a work order for the other two. So, I went back to AHS to put in another request and paid another fee, and him come back out and fix the other two.

We had two instances where my fridge went out, and then a breaker went out. The first guy came and he fixed everything. Everything was good with him. He ended up following me on Facebook. I made a post on Facebook that I'm now tested negative for COVID and I was going out and flying. He left a negative comment on my post and he was like, "Thanks for letting me know you had COVID." I was like, "Well, first off, I tested negative three days straight before you even came. We had our home professionally disinfected. It's not my job to even have to tell you. If I still had it, I got it. But we went through everything to make sure everyone was good." So, that was kind of a little off-putting. I was on a completely different wing of the house and we took all precautions. Still, other than that, he was really nice and did the job quickly.

Our air conditioner fan has stopped working. The contractor was excellent. They explained it. They actually gave us a spare window unit while it took weeks to fix. AHS is worth it.

Their new tactic: We are unable to find a vendor, but you're welcome to schedule one yourself, pay upfront and then AHS will reimburse you. 4 calls in 2 days, had to be VERY firm. Don't give in to them.

The turnaround time is horrendous. The compressor on my AC unit went out and AHS sent an AC guy to troubleshoot it. The tech sent it back to them but I didn't know that they had to order the parts. I would think they would have the parts stocks right now. I'm just waiting here with no AC. I called again yesterday and all they kept telling me is that they've ordered the parts and they don’t know where the parts are at. I understand some things they get to order but when you're dealing with like hot or cold temperatures that might affect little ones in the house, those shouldn't be like, “We got to order the parts.” It should be, “Okay. You can go ahead and replace the part and we'll reimburse the AC company.” As far as customer service, that aspect is not too good. AHS is making it hard for me to stay. I’ve been researching last night for other home warranty companies to go to.

The refrigerator is still not fixed. It's been going on since April and the problem is with A & E Service. They're charging approximately $300 for every visit out here. They're going to have four visits now since April. They are manufacturing trips. Initially, the guy said I needed a compressor. But now they get around to saying that they've ordered a compressor and were waiting for July the 5th before they come out and install the compressor. When I called American Home Shield, the lady that I talked to was very nice. She called A&E to see if they could schedule an appointment sooner, and the answer was no and that they were booked up solid. If there were a cancellation, they would contact us.

The person who explained the services to me was very clear. I could understand everything he explained to me. I haven't gotten any service but everything has been good.

The AC was not cooling. I've had the contractor out two times within 30 days. Both times, I had to phone to follow up to find out why hadn't received the service request. I placed a service request for the last one on a Friday. I had to do two follow up phone calls. American Home Shield gave me the company name that was going to contact me to set up the service, but they did not get back to me. I did find their number and phoned them and left a message on a Tuesday and on a Thursday the following week. But I did not hear back from them. Then I had to have to finally phone American Home Shield and ask them to follow up. That took almost a week and left two phone calls to the supplier and one back to American Home Shield. The guy in America Home Shield got on the phone and actually got the contractor online. We set up the date right there. But it took me doing that to get a call back.

The people that American Home Shield was sending weren't doing the job they were supposed to do. They weren't meeting what they told me they were going to. For instance, on my microwave, the fan makes a bunch of noise involving metal-to-metal and they said, "Oh, no, we can't fix that because it still works." So I'm done. But the tech was very sympathetic. Overall, the professionalism of the contractors was great, but trying to contact someone on the line is ridiculous.

I called around a few different companies, and American Home Shield sounded the best. It was the most coverage for the money. The salesman was wonderful and that was why I signed up. I became a member a few months ago, and I was having problems downloading what my benefits are. I called the lady about three times, and each time, American Home Shield told me they were gonna send it out to me by snail mail. But I've never received it. I really want a hard copy.

Their coverage was pretty comparable to everything else. The reviews were about the same, but it was slightly better than my old company. I tried to schedule for an AC tune-up but I haven't heard anything. It's been about three months.

Some reps are more knowledgeable than others. But customer-wise, everybody was polite. Everything seems to be going well, so I'm satisfied.

American Home Shield was my first coverage when I bought the home but I had to let it go due to finances. Then I got it back again when I got my taxes this year and it's been very good. I had an issue with my air conditioning and also with my faucet and my tub. With the air conditioning unit, there was some kind of switch thing into the house that the contractor had to readjust. Then the tub turned out to be a little bit more major. They had to redo the faucets. They were all taken care of. I did my claims online and the website was very easy to use. It tells me online who the contractor is gonna be and if I need to call them or if they're going to call me. American Home Shield saves a lot of money in a dire situation.

American Home Shield had plans that were adaptable for my needs and within prices that I could afford. It was easy to use it when I had to. It was easy to submit the claim and to get the contractor out here to do the work. I got the tech's name and the company he worked for. He was awesome. He was super knowledgeable and didn't make me feel uncomfortable. He came out for my washer that had a leak, and he was able to fix it within minutes of figuring out what was happening.

My experience with American Home Shield has been fine. They did some plumbing for me, and they fixed my stove. The claims process was easy. The techs took care of everything. Overall, AHS saves me money and aggravation.

I'm sure you've heard this a thousand times... "If I could give it 0 stars, I would." Well, let me just say for me, this has never been more true. As I sit here with contract in hand, I have had the contractor come twice and tell me a part needs to be replaced, but AHS won't let them replace it because it is not completely broken and hasn't caused a mechanical failure YET. The crazy thing is, the malfunctioning garage door is what caused further damage to the unit. Instead of AHS backing up their contract and providing customer service, they decided that it was in their best interest to only piece the system back together so that they can get me to spend more money after the 30 day window for them to come back after the part completely breaks. It's not good enough that the part is severely damaged, they want it to break. That's just like telling a patient not to go to the doctor until their body has completely failed. All I can tell you is to run from AHS!

My air conditioner wasn't blowing very cool air. I live in New Mexico in the desert and it's 106 degrees. They had somebody come and I told AHS that I had not heard good things about the people they were suggesting to come out. So, I said, “Could I pick somebody else?” And they said, “No.” It's gotta be somebody on their list. And I said, “Okay. Schedule the appointment.” That contractor said they weren't sure whether the coils or the whole unit needed to be replaced.