American Home Shield Reviews

American Home Shield has always been great. I love it. My bathroom faucet was leaking out the top. Then, my garbage disposal and my two toilets, which I all had checked over a year ago, weren't flushing right. The contractor replaced the two toilets as well as the water heater which was dripping out of the faucet. We bought an older house and the water heater was 27 years old. Water heaters don't last but five to 10 years so, it was just a matter of time. Everything in the house was a fixer upper so a lot of this stuff is going to end up failing and one by one, it does. So, AHS has been great as far as having it knowing that it's just given time that these things are gonna fall apart.

The experience was wonderful. The guy who came out was sweet. He went above and beyond, and we loved him. He was so patient with us. I didn’t know I had the key and he needed the key. I was at my grandparents’ house, and it took me 10 minutes to get home. He could have just said he'd come back later, but he didn’t. He waited and did all of the locks.

I did the claim online with American Home Shield and everything went smoothly through that whole process. The technician was wonderful. He was very descriptive and told me everything. He had great customer service. He communicated well with me, let me know, showed me how everything was and explained how to get it set up. It was 100% good.

I was surprised that they had gone up on the co-pay amount. But other than that, I filed a claim on the internet for an issue with the plumbing and navigating the website was fine. The tech came out and he rerouted the drain line under the sink.

Our experience with AHS was great. The techs had to replace the hot water heater. We waited a couple of days but everything was fine.

We've had to use American Home Shield a few times, and it's been fine. On our last service however, the repairman took a week to get to us and we’re on 100-degree weather in Florida. I called American Home Shield and see if they could get somebody out faster. I had said something to someone that I had medical conditions and couldn't handle heat very well. They tried to expedite the ticket but nobody could pick it up faster than that Thursday. We ended up getting a few tower fans put through the house because we were desperate.

AHS is a great asset to have as a homeowner. Being from out of town, not knowing people that fix things, it's easier for me to just call American Home Shield to get something fixed if something breaks. The process was good with my most recent claim. I called and the person set up the appointment to come, then they came on the day that they said they were gonna come, and they fixed the problem.

I had a small issue with American Home Shield at one time. I had a claim done but the part wasn’t being made anymore. So, they quickly corrected the issue and was able to replace it. And they have had gotten stuff fixed also. Intertech Maintenance, the contractor for the dryer, was good. They almost had to rebuild it but eventually, they figured out that it had some more problems and they finally replaced it after several times of trying to fix it. I have all my appliances and electronics covered and AHS came through every time I had an issue, which was one of the things why I consistently stayed with them.

The heat, all of a sudden, didn’t work. The tech said it was a cracked heat exchanger. So we had the furnace replaced. It’s been a little while. But it was a good experience. The contractors were really good. I was really happy with everything. It worked out well.

I had somebody repair the dryer that didn't heat up. He was a pleasant guy, got right to work and got it done. I recommend AHS.

The techs that AHS sent came out to fix the AC the first time and discovered that they didn't have a fan that fit, so they had to order the part. I had to wait a week, so I had no air conditioning. They got the part in, and they put the new part in. Dennis from A-US Air Condition let me know that when they were here, they had overfilled it. He said I was only supposed to have 75 psi. After they filled it, I had over 100 psi. Who paid for all that Freon? He said, “Oh, you didn't pay for it.” But nobody could mansplain it to me as to how I didn’t pay for it. He told me that that blew the valve on the new compressor that they got me. So, now, they have to get me a new compressor valve that doesn't scream. My neighbors are complaining because it's so loud. I'm afraid the HOA is gonna give me a ticket. This has been an ongoing problem for the last month. They still haven't called me on fixing this. It's been almost a week.

Recently, American Home Shield sent Lake Area for my dishwasher that wasn't working. It took about three days for somebody to come out and then they had to order a part.

I got American Home Shield back because of them fixing my icebox when it needs it or fixing my stove when it needs it. I like them. But when I had someone come out to fix my AC, he wasn't able to. I need the paperwork on what they cover. Because I had it, but it has been so long. I need to know what all they cover. So when contractors come out, but they say they don't cover it, we’ve got the paperwork. Other than that, they’re great. It's just I need to make sure that when they say, "Oh, that's not covered" and it is covered. Because they would say, "We could do it for this much because it's not covered." But if it's covered, I want them to fix it. The AC is running, but it's still hot. The reason why I have this insurance is to make sure that it will cover whatever. The only thing that's bothering me is, I know I owe them, but I'm on LOA so I'm having a hard time right now to pay anybody. I'm going through a lot. We can't afford to pay someone to come out.

Something happened to the AC to make it freeze up but whatever was going on, it went on the outside. The gentleman checked my filter too and made sure it was clean. Then, he turned the heater on. He said that the heat had to be on to thaw up those pipes that were frozen. Everything was great with American Home Shield.

I had American Home Shield before and due to some bad experience, I canceled it. I'm gonna cancel it again because I had some issue with my dishwasher. A guy came in and he wasn't even in my place more than three minutes. He didn't turn on the dishwasher and he just said it was not a dishwasher issue but a plumbing issue. I had to be charged for the service that he came here for. He asked me to sign some documents but I told him, “I'm not going to sign it because you didn't do anything.”

I had requested 3 items in my home to be serviced. 1. Faulty shower cartridge issue, 2. Dishwasher Leaking and 3. Washing machine and Dryer. The service request was made, and the appliance representative and plumber came to my home on April 29. To date, I have called weekly to get a status on the shower cartridge repair and the dishwasher, it's been 10 weeks since they were in my home, and I have been told weekly that a manager from the escalation department will contact me.

The air conditioning unit downstairs wasn't working. When the techs came out, the first diagnosis was that there wasn't enough Freon. American Home Shield only covered $10 per pound on Freon and it costs $100. It wasn't going to be covered, which was disappointing. But, what ended up happening was the tech started to put the Freon and then saw it wasn't a Freon issue. He said it was freezing up so fast. He went up and took a look at the blower unit and said that was where the problem was and ended up fixing the job the same day, and ordering the parts. I had asked him about what would this job normally have run and he said it wouldn't be any less than $1,800. So, for me, that one was a good example of where AHS came in handy to have.

I love American Home Shield for the peace of mind. Our washing machine went out and we used them. They have been good to us and the warranty is totally worth it. We appreciate the company and I told my wife that as long as we own a house, we'll always have the home warranty. Their techs are outstanding and very prompt. They explain exactly what they're doing.

The kids’ bathroom is over the garage. When the toilet leaked, it like leaked through the floors to the garage. Since a contractor came out, I haven't seen any leaks. Everything's good. Whenever something happens, I like that I'm only gonna pay $100 to American Home Shield and techs come out. And if something has to be replaced, I don't have to pay too much money. Every contractor that American Home Shield sent out was excellent. They were professional and they did the job.

American Home Shield has been pretty good for me. They reacted every time with no problem. The thing is that some things aren't their fault. Right now, our water heater claim is not done yet. The only thing I found was they confused me with this because when I read the email they sent, it basically said that I was disapproved then it said, “Hit this accept button.” I was only worried that when I hit the button, they would say something different.

We've had American Home Shield policies at two different houses. We had a claim where Climate Kings came out and it was the most trouble that I've had from the most recent issue. Initially, we called saying that the air conditioner was not working. This was back at the end of June. Climate Kings just tried to band-aid fix it the first time. They topped it off with Freon, called it a day, and left. That night, it quit working again, so I called them back. They came out the next day after that. They said, “Oh, the entire air conditioning unit needs to be replaced. But it’s July Fourth weekend." I was like, ‘Hey, I get that. That's understandable.” It was bad luck on our side, but at least it's going to be replaced. I contacted them on July 5th, and they said, “Yeah, we're waiting on American Home Shield to approve it. We've submitted everything. We're good to go on that.”

I used AHS once and it was a good experience. It was a claim for my garbage disposal. I accidentally put a cup in and it got jammed. They came out and unclogged it. They were able to repair it.

I had a problem a week ago and American Home Shield was very helpful. I got my problem taken care of the next day. Also, the tech was knowledgeable. He explained everything clearly. I asked him if he would recommend I do certain things. And I felt he was sincere and thorough. AHS is a very good service. It saves money being able to pay just the flat service fee, and to have the work done. It’s convenient too. I did not have to shop around and find a provider or a technician to do the job. So, it takes a lot of stress off of us.

There was a leak from the faucet in our bathtub. We went through the phone system to submit the claim and American Home Shield had somebody come out. The first company that came out said they were waiting on a part. But we weren't getting any kind of follow-up or response. We kept calling and nobody could get ahold of them. Finally, after going round and round with Home Shield, we got them to cancel the first company that came out and send out another company. The tech got it fixed that day.

I have 14 policies with American Home Shield, and I have had some very mixed results. It's high, medium, and low with regards to my experience with Home Shield, depending upon which case and which issue. We're waiting on them right now to respond to a two-week old issue regarding a kitchen sink stoppage. In that case, they're not very good. When we had an issue with electrical and the lights were blinking, Circle S came and it was a good experience. The middle part is we have an issue with the garage door that the paperwork is not caught up with, so that's a lukewarm response too.

We had a huge issue with AHS last year. We had A1 Plumbing come and they were horrible. There was an issue with the overflowed toilet and they tried to fix it. They kept adding on to the job and that ended up costing us $1,500. At that point, there was no backing out because they had removed the toilet. I filed five complaints with American Home Shield's managers and nobody would call me back. Nobody ever responded. But other than that, it's pretty easy to work with them. Recently, the air wasn't working. The tech took a look at it and he fixed the problem.

Our air conditioning units weren't working and the contractor identified that the issue was not anything to do with our air conditioner unit and that they needed us to get an electrician out. So then, we called an electrician, and the electrician came out and was able to fix the issue. Everything was great.

My entertainment center went out. Submitting a claim with AHS was very easy and the tech who came out was prompt.

All Points, the contractor, was really great. They did what they were supposed to do. But I had a bad experience with AHS. They told the contractor to send some diagnostic then they can deny people for the work. So, I'm really upset.

American Home Shield has been pretty good. I haven't had any problems with it since I've been a member for a few years. Every time I made a service call, everything is pretty sufficient. I've had to make a service call for my air, hot water heater and garbage disposal, and the contractors have come out in a timely manner. I'm pretty satisfied with them. The last thing I've made a service call on was for electrical. Wiley Electric came out and had the problem resolved pretty quickly. My circuit breaker had to be replaced, and they didn't have to come back.

We're still waiting for reschedule appointment for a vendor to come back out for our heating and cooling. The contractor American Home Shield sent out was Frog Pro. The technician supposedly fixed it then immediately left. But there was a different diagnosis and he never told us. When we called him, he said he would get in trouble ‘cause he had to talk American Home Shield first. We had to make a reschedule for free cleaning, which is cleaning out the cooling, and they said that was the problem. However, we missed two appointments with them. They never showed up. While we called American Home Shield, they said the true diagnosis was thunderstorm damage and wiring. We’re being fed lies. We’ve been in an 85-degree weather for almost a month now, and no one's been helping us yet. We’ve been getting the runaround for an entire month. The reps acted like they cared at first, but they don't seem like they did anything. It's poor service.

Sears recently came out and the repairman was in and out fairly quickly. We had our stove repaired. It wasn't heating like it normally did and there was some type of switch that was melted that he had to replace. Previously, there was a super huge heatwave and it was dangerously hot. The air conditioning went out and I had to wait about four days to get some service versus 24 hours. I had to go buy a window unit and put it in one room until we could get someone out to service it. I would recommend AHS, but I would also give them the warning about the air conditioning unit. If you're looking for emergency service, 9 times out of 10, it probably wouldn't happen during peak season.

The service lately, with the washing machine, was aggravating, but it's been taken care of. My mom has a washing machine without an agitator. I asked her and she said she'd never get one another one without it. I told the American Home Shield person, "I want it with the agitator." To a degree, I was run around and told I was gonna have to do a restocking fee. I asked for someone to send me an email with their name and information. “Well, I can’t do that,” then the rep, Han, was able to send me an email with some information. She was totally awesome. I was able to get what I needed to be taken care of, and a washing machine with an agitator will finally be delivered this Thursday. So I’m with happy with it.

Submitting a claim was fine. But I had to put my card on file, and I didn't. I wish there was a little bit more explanation about that when you're signing up. Right as I hit submit, it was like, "Okay. We gotta check out to you." I was like, "Oh, wait. What happened?" But that all went through.

Usually, the reps are very helpful. I had a leaky pipe underneath the sink and the tech came the next day. He was really good and he spotted the problem right off. I was satisfied with him. It's been really good with AHS. The only thing I didn't like is how they went up on the monthly fee. It’s a lot of money. I was very dissatisfied with that. The service charge also went up a few dollars. If I didn't want that peace of mind because something is always breaking, I would have canceled due to that.

I had a problem with my plumbing and submitting the claim to American Home Shield was good. A lot of times, it took a little longer. The plumbing company that did the work didn't get back to me right away. But after they got there, they were fine. The tech said the problem was because of a vent. I've been with American Home Shield for a long time. I just sold my house and I paid for a year for the people that bought it. If I buy a house, I’ll get American Home Shield again. I recommended the home warranty and two of my friends got it.

We've had AHS for years and they've done well by us. My large icemaker was broken and they dispatched Tri-State. Tri-State had to order a part and once the part came in, they came back and fixed the icemaker.

The first time, the air conditioning would come on, but there was absolutely no cooling. The tech found the capacitor was bad. But he did not do any other investigation of the unit. He didn't go into the crawlspace. I called because I noticed a couple of days ago that it was still running, but it was not cooling as well as it should be. I also noticed that the air coming through the vents wasn't coming up as forcefully as it normally does, so I decided to change the filter on it, even though I had changed it a few months ago. To do that, I had to go into the crawlspace.

We've had some issues with American Home Shield like their slow response time and my paying some things that I didn't think I should have paid because I'm already paying so much a month just to have it. So, that's sort of bothered me a little bit but overall, just having that comfort that there's somebody there to pay for some very expensive stuff has been an advantage for me.

When we started American Home Shield, each callout was $50, not $100. Then, it went to $108 because they charge tax on the fee. Also, my monthly is $67 a month. As far as the cost for Home Shield, we are seriously thinking about changing. Also, you can't understand their reps. They don't speak very good English. But, the people who came out, 7-H services, they're perfect. They made sure that their feet were clean and they had their masks on. They were not afraid of our little dogs and they took very good care of the appliances. They fixed them all, except for the one that couldn't be repaired, the washer. The tech was very kind, courteous and respectful. I liked him a lot.

My toilet was leaking and the tech from F6 Plumbing had to change out the flap in the toilet. Also, he told me that I needed to buy some aerators for my faucets since they weren't leaking too bad and he didn't fill any water in the water tank and showed me how to drain it. He said to give it about another six months. But even though he didn't see as much water leaking on the faucet, he still could have changed them out versus me going to a Home Depot and buying them and putting them on.

The plumber was here on a Monday two weeks ago but he couldn't do anything because they had to send a company to remove some drywall so he could get to the thing. Then, he was here Thursday that week and he determined what the problem was and he needed to buy some part, which he said he could do the next morning. I was hoping that he could come on Friday and fix it but that was not the case because when I called, they scheduled him for tomorrow, which is a week later. So, I was not exactly happy because I thought that when one day you discover the problem, then the guy would come the next day and fix it. That didn't happen. He's supposed to show up tomorrow and I seriously hope that he will. But this has nothing to do with American Home Shield. The experience with them was great and I was absolutely happy with them. Maybe I should have called them though and they would have called that company and push it a little bit faster.

Extreme Heating and Air came for my air conditioner that's broken. They've been perfect thus far. I talked to American Home Shield this morning and they just got the paperwork from Extreme today. They said they'll be ordering the compressor. I've had American Home Shield with my last several homes. I've recommended them to several other people that are homeowners. They're one of the top home warranty companies in the United States. This is the first time I'm having to use them to do to a repair and I'm praying that I get my air conditioning repaired soon and it all goes smoothly.

I had a couple of electrical outlets that were out, my microwave was out and I had one light that was out. I called the American Home Shield, and it wasn't too hard to get through. The tech did great service. He was very professional. Overall, AHS has been good but also, I had other issues that they didn't cover, which I felt they should have. I had a clog somewhere in my home, and the contractor said that I needed a cleanout to fix the problem, which was a modification. So American Home Shield didn’t want to cover it. They had a second contractor come out. He barely looked at it and he went along with what American Home Shield said was the problem. I got a third contractor come to my house who was able to fix the clog without doing a cleanout.

Our LG clothes washer stopped working and it wouldn't turn on. We have stacked appliances, which means that the dryer is over the washer. We called American Home Shield and it took a long time from our initial call to get someone out here. They sent a company who came out and looked at the dryer then said, "These are stacked and we have to unstack them." I said that in the very first conversation. In total, there were three companies that said they would fix the issue but they never did.

I did the claim online, and I called in. They got on it ASAP to get someone out, but once we talked to the company that came out, they couldn't come for another week. That was hell because it was 90 degrees inside the house. So, we asked AHS if they could pay for the hotel, but the rep said they don't do that. That's my only complaint with the home warranty program right now. In this Texas heat, we could have died in that house. So, we're looking for another home warranty company just for that reason. But once the company that American Home Shield sent out came, they were great. And they came back that same night.

I like the service. It's excellent. I also like the reimbursement. The tech was a very nice guy.

The people they sent out were really crappy. With my dryer, I called three times and they kept sending the same person. They ordered the part but I don't think the man put the new part in it because it's still not acting right. I'm constantly paying $75 for somebody to come out and fix my dryer and he probably took the new part back and sold it twice. I’m angry about that. I kept telling AHS that these people do nothing. I've had my dryer a long time and they're gonna tell me how to run my dryer.

The guy who came to look at the dishwasher didn't speak too much English. So, I couldn't understand what he was saying. Also, a part had to be ordered and he'll come back out next Wednesday.

I have a leak that I think is caused by stoppage in my drainage system under my toilet, and I'm trying to get somebody out here to fix it. I’ve had two people out on three different occasions. And right now, we've decided that it looks like there might be a blockage in the drain pipe causing it to back up and overflow through a crack. It’s the only thing we can think of, and that's what needs to be investigated next. The past claims were a lot quicker than this one. All the plumbers are overbooked. But American Home Shield seems to grasp what I'm saying right off the bat without me having to explain in too many different ways. I understand them when they're explaining to me what's going on on their end. You keep good service.

I’m very pleased with the services AHS has provided us. We’ve recommended them to my mother and my husband’s mother for their property and so our other friends. With our recent claim, Liberty Appliance came out. The oven is working properly now.

Overall, we like American Home Shield. We've been with them for years, and with the time that they have sent people out, it's worked out great. However, we've had some bad experiences with a few of the companies they've sent. This happened years ago where the company said that they were going to be out here a different time. They made the appointment for us without even talking to us. We got it under text that they'd be here. We were here for the appointment, but they never came. We had to do an investigation with them and it was a big mishap. It delayed our progress in getting fixed.

I re-upped with American Home Shield because I was happy with my first year with them. There's quick customer service and they are able to get people out after I put a service request in. Timeliness is the biggest thing. I used them for a faucet pipe that was leaking. We're still in the process of finalizing the problem. There was a claim that was put in and we just got a response saying that my warranty covers part of it. I have to call them back to determine exactly what. I'm assuming I have to pay something out of pocket. On the whole, I'm happy with everything that has happened in my year and a half with American Home Shield.

The central AC unit was blowing hot air, so it was not getting cold. I called AHS and requested that I get Bissett Plumbing and AC. But the person I had spoken with told me that they could not get me that contractor because they did not exist. I told them that was not correct and that they've done all of my work through American Home Shield in the past. But the person was adamant that they did not provide any services. So, I asked to speak with her supervisor and she said the supervisor was not available. After going back and forth, she tried to call me back and tell me that the supervisor was now available and that she would connect me to the supervisor. But I ended the call with that person, then I called AHS back and I spoke with a different representative who got me connected to Bissett right away with no problem.

My garage door wouldn’t open. The tech said I needed a battery in my garage door. He changed it. American Home Shield is a good home warranty insurance.

I called American Home Shield before signing up for a home warranty and specifically asked them, "Would our air conditioner be covered?" Would they replace it if it breaks down? I was assured, yes. It's broken down twice already and we've only lived in the house for six weeks. Those times, the repairman was like, “You need a new one.” But, they never agreed to pay for it. So with that one item in particular, it feels like we were misled a little bit. But there have been other things that AHS has repaired, so that's been nice.

There was something that happened to the air conditioning unit itself. So, we got it fixed. The tech came out and took care of the business that he was supposed to. I asked him a couple of questions about drainage, and he told me that I needed to put some drain cleaner in the pipes. He did a good job. I had some previous repairs. I had one last year on an air conditioning unit, and I also had one that had to do with a dryer. This year I had the garage door opener. I felt good about them. There were a couple of things that I wish American Home Shield would cover. They covered the electrical part of the door, but they didn't cover the broken spring, and I had to pay for that. I would have preferred that they covered it completely. Other than that, AHS has taken good care of me.

I like the service with AHS. I called them recently for a dishwasher that wasn't working. The tech was nice. Luckily, he had the parts. The first time he came out and he ordered the part, it took about a week. The second time when he came back out, that one part didn't work so he called it in. Then they found out he had a part on his truck so that worked out. He came back out within a couple of hours, which was good for us because we didn't have to take a day off again. With AHS, there is peace of mind where we don't have to look for somebody. The only problem we have is it takes about a week to have somebody come out. If you do a local, it could be only two or three days. Other than that, I'm satisfied.

My air conditioning went out. I did a claim online and then I got the contractor's name and phone number. The tech did a great job. It was a good experience. I’m very satisfied. I like that American Home Shield lets me build a plan. I could put what I needed on there and take off things I didn't need.

When my AC was running hot, I put the claim in with American Home Shield. They responded very quickly and scheduled York Mechanical to come out. Unfortunately, it was over a holiday weekend and they weren't going to be able to make it out till the Tuesday after the 4th. I have a little kid in the house and I asked if they could expedite my scheduling. They did, so a mechanic came out the very next day on a Saturday and had it up and running within the hour he was here. American Home Shield's contractors get to the job and make sure it gets done correctly. At the same time, they're respectful and kind.

American Home Shield’s website is horrible as well as their service. I have issues with filing claims of things that don't work here. They take my $75 and send somebody out here and then tell me that they don't cover that. They should be telling me that but if I have to call them and try to find something, I'm talking with India or I don't know what country. Going through the website is very general. This house has electric window shutters on it in our master bedroom and they worked for the first day after we bought the house and then, they haven't worked since. We've been here over two months. I'm sitting in my dark master bedroom because none of the electric windows work. But there's nobody that can do anything for that.

I got online the night that the capacitor went out on my air conditioner and put my claim in to American Home Shield. I woke up the next morning and they had somebody assigned. I called that technician and he was out here that afternoon. He got it replaced and got us up and running. He was very nice, polite and knowledgeable. He showed me a couple little things that I could do to keep my condenser running nice and smooth. It was a great experience. Any homeowner should have AHS. When I first moved to Texas over 22 years ago, I them with my first house. The warranty pays for itself. If I would have had to call the AC guy out to repair my air conditioner, the capacitor itself would have been $150 on top of a service call. With AHS, it cost me $75 for the service call and the part. So, it's worth it.

American Home Shield does a much better job of getting contractors here. They also do an excellent job of getting things fixed. Not having to deal so much with the contractors is really a major plus. The young guy that came here to fix the plumbing issue was really good. He was really straightforward and very efficient. It would be nice if I could say online, “Please, send him.” My claim for the heating system went real well too. The guy came out, looked at it, spent a few minutes and fixed it, and then left.

The water in the pool wasn't circulating properly. It wasn't getting filtered. The AHS reps were friendly. It was easy when I submitted a claim for it. They got me the answers I needed. The tech texted me the same day I filed a claim and asked for pictures of the part. I called on a Wednesday and he came out on a Saturday.

The contractor was great. The tech was very professional, timely, and proficient in what he had to do.

The dryer started making noise the night before and the next day, I put in another load in and it was sensing. Then I noticed after a few minutes it hadn't started. So I looked at it and it was just dumping water, then it was draining water. Then it would go through the cycle again. I unplugged it and I Googled it because then, it was clicking. I then plugged it back in and after it kept clicking, it caught on to the cycle. But when I put another load in after that, it did it again. And the washer, which was an AT, would sense then it would cut off, stop pulling water and stop, then it would stop pulling water again and stop. Sometimes, it would spin halfway and then, it would start draining out water. The tech said it was the lid latch. It was messing with the sensing of the machine.

Stay away from American Home Shield. They look for made up reasons to deny claims, it's impossible to talk to anyone besides the call center workers which know nothing!! I asked to speak to a supervisor last week, no one ever called me. Just stay away.

I have American Home Shield and every year, they give you a free check on your AC unit. I called but the guy said he couldn’t make it. He had a family emergency and would be there the next day. The next day, he never showed up. I called them back and they rescheduled. They said they hired a guy but he never showed up and quit. The next Saturday, the guy showed up. He was a good guy and everything went well after they got here. The guy that originally came out was from another company and said it was low on freon and this and that, and that I had an obstruction. This guy came out, put a little bit of freon and said, “You didn’t really need anything done on this. There is nothing wrong with your system.” He said a lot of these guys that come out don't know how to read the gauges.

I had two claims. One was for the AC upstairs, another for the one downstairs. Something was shorting in the attic. That was why the AC wasn't working. But American Home Shield didn't cover the one upstairs so I had to get a new AC myself. D&D Electrical was the second time for the electrical. That one worked out. They took care of it.

We have a bad refrigerator. It's an LG refrigerator that was sold in 2015 and it is an absolute piece of junk. In the six years since 2015 when we got it, service people have replaced the computer, the water valve, the icemaker, and the fan. The contractors that we have had to take care of the icemaker, the computer, the fan, and the water valve have all been wonderful and they've really done a good job. They took care of things very quickly and knew exactly what to do. The issue we have now is the compressor of the refrigerator has gone out. We've been waiting for that part and American Home Shield is having difficulty getting a compressor for a company that has an LG certified technician to install it. No one else is able to install the compressor.

When my AC was blowing hot air, I went on American Home Shield’s app and submitted a service request. The tech came and said it was a simple fix, something he put on the unit. He was in and out in 30 minutes. I have an upstairs and a downstairs unit and it took a long time to cool the house off, but it’s finally cooled off that night. Having a home warranty is great. When my AC went out in my house, I felt secure in knowing I can just call them and they can send someone and get it fixed. I don’t have to worry about all those added expenses. I like American Home Shield. The service is pretty good.

My AC quit working. I did a claim with American Home Shield online and that was fairly quick. We got feedback right away and Advanced Plumbing came out the next morning. We had the tech before and he was good. He was very professional and quick. He had to clean out the unit. We found that a fuse had gone bad too. So far, the unit has been good after the service.

One of my air conditioners went out so it was extremely hot on the second floor. I called American Home Shield and I was assigned a company then it was cancelled. On the whole, three different companies were assigned to do the service. It took two weeks for the whole unit to be fixed.

My unit would not respond to the thermostat, so I called in and told American Home Shield what happened. They referred me to a company, and the company called then they came to do the service on Monday. I'm satisfied with the service because they came, explained what was wrong and why, and fixed it. The guy from American Home Shield spoke Spanish because my language is Spanish, and he was very gentle and professional.

Within a short period of time, I had the same issue with the garage door. So, it wasn't really resolved previously. I had paid the deductible and I said that I didn't want to pay it again. So, AHS refunded me that which I was very pleased with. When the contractor came out this time, the gentleman was more patient and was able to help me. He explained stuff and recommended some parts that came with the garage door opener that AHS wouldn't cover that would help prevent future problems. But AHS said that only the motor is covered. I had an issue with that because when I had that garage door opener installed, these parts came with it in order for it to work. So they're telling me that attachments that came with the garage door opener aren't covered, but the motor is. I'm not very happy with that all.

Last year, our central air wasn't working, but the tech filled it because he said the problem was probably a leak. It worked throughout the whole year, then this year, the same thing happened. The tech filled it again and it worked for a week, but then it didn't work again. So, we put another call in and a different company came because the last one was booked up. The tech said that we were going to need a whole new system. He said he was going to write it up and send it to American Home Shield. Then we heard nothing. We also used American Home Shield's service for a refrigerator and our experience with that was good. But with our recent claim for the AC, it was really bad. We had to buy an $800 standing air conditioner unit just to get us through, because it's been a month and a half.

We've had American Home Shield on a previous house and everything was good on that. Then we've used them a couple of times on this other home. The start capacitor for the compressor went out and the techs came out quickly and took a look. The first time they came through, they tightened up a few things. It was cooling fine but it was making a lot of noise, and it seemed to work. But the next day, it was still happening and it was a little bit worse. So, they came back out and were there for about 20 minutes. After that, we haven't had any more issues. AHS is worth the money. You may never use it, hopefully. But if you do, they've always had a quick response. And the teams that they've had on onboard with them to come physically do the work have always been professional and quick and solve the problem.

When I first moved in, the previous homeowner left me a fridge that didn't work. The tech supposedly repaired it. Shortly after, I noticed it wasn’t freezing at all. So, the tech came a second time and came to the conclusion that he could not repair it. He recommended that we get a new one and it was all approved. I called a number, and they’re the ones who told me I could buy a new fridge. Everything was taken care of properly. AHS was very professional and the claim experience goes well with my schedule. We had good communication.

American Home Shield has been amazing so far, and I love having them. The cost seems to be pretty decent. I’m also not really familiar with a lot of those things that they cover, so it's a lot easier for me to deal with them, then they contact someone that's more experienced in doing that. They would usually send the service request to a vendor then the vendor would contact me, schedule a time and come right on out. I would pay my deductible, and they would handle anything from that point. When I had to get my pool pump fixed, the process was easy. I went under where I was covered with the plan that I picked and filed a claim. The guy came out, and he was able to do a repair on my pool pump.

The contractor, The Lindsay Company, came out and fixed the sink. The faucet that we have is the kind that you can tap on and tap off. There was something wrong with it and the guy fixed it. All he did was remove the batteries that make it work. It’s still not completely good though. The actual headpiece in the sink faucet pulls out and it’s supposed to retract, and it doesn’t retract up in there now. Whatever they did took tension off of it to where the sink head hangs low. There’s another plumbing claim I am contesting where there was a pipe leak. A company came out and said that American Home Shield didn’t cover it so I had to pay out of pocket.

I did the claim for my microwave online and everything was great. The guy that came out was great. He got it working and it's fine.

I had garbage disposal issue. It was cracked on the side and leaking water. It was easy to file the claim with AHS. I got an email message shortly thereafter that said, “You'd be contacted by Budget Rooter.” They came out the next day and replaced it. Everything is fine and dandy.

When my husband went to do the second claim, American Home Shield's website wouldn't let us do it, so he had to get ahold of somebody to do it. The first time, our AC quit working. The tech came out and replaced the fan for us. He was nice and awesome. He came in, told us that he would go out and look at it. He came in and told me that there were a couple of different things that he thought, and he would keep working on it. Went back outside. And when he came in, it was all fixed. So, he just fixed it out there. He walked me through the whole thing the whole time. We had done that first claim. So far, it has been awesome. We've had people out quick, and our problems have all been taken care of.

American Home Shield is very professional and friendly. They answer my questions and set things up. The service people have been very professional except for one, and that was with the stove. My house is relatively new and I asked him if he could remove his shoes. He said, “No.” I asked him, “Do you have booties?” He didn't have any booties. So, I was not too thrilled with that. Although he fixed the issue, I was still not satisfied with his demeanor. He was talking about he had bad feet but that's not my problem. They should send somebody else if they can’t do the job the way they’re supposed to. But other than that, as far as taking care of the issues, I'm pretty much have been satisfied with the repairs.

I appreciate AHS. They're always very good. When you call them, they're fast and accurate. I had a problem with the sewage pump downstairs. It was making loud banging noises. I called them and I asked if I could use the only plumber in that small area. And that's the plumber that they always used. He retired. When I had a hot water heater problem a few years ago, they sent out another one from a different area. I said, “Could I have that one back? Because this guy retired and I don't want to wait with a pump.” They were very fine and they said they would check into it. That one came and fixed it and it was good. I made a claim on the washing machine and I just got the parts now. The rep said that they were coming back on the 18th.

I'm happy with the service of AHS. I live in a mobile home and I had to shut my water off for three days. I was lucky they got me a motel room. Nice air conditioning. Had a restaurant right there. Three days later, they came, looked at it and fixed it. I was quite satisfied with them.

You pay American Home Shield $75 and they gotta fix whatever it is. It may not be top-of-the-line but at least, the item is fixed. So, that's the best thing with a major item. Precision Engineering took a couple of times to get the motor on the HVAC squared. Once the tech rebuilt it, he put it back in but the frame that was holding it came loose. They had to come back out and repair that. The tech was great. A couple of years ago, I asked AHS to do some electrical outlet work and in my most recent claim, I'm waiting for the technician that they contracted to repair the air conditioning unit, which is not working. They're coming today.

I recommend AHS to my neighbors. When my microwave door needed to be replaced, the repairman who came was very polite. He had to order the parts then he came back and replaced it real fast.

American Home Shield assigned me one company at first and that company was terrible. They didn't even come out because I didn't even want to work with them. But I got somebody else and everything was fine. Gemini Heating & Cooling was quick, efficient and fixed the AC. Everything went well and it was a positive experience with AHS.

My air conditioning unit wasn't blowing as cold as it should so a technician came by, gave it a little tune-up, and now it's working great. He was on time and did everything that he needed to do. This is my first claim with AHS and they made it simple. They were able to locate a repairman and get them out here very quickly. It was all covered under my annual fee, so that was very convenient.

The garage door opener was not working properly. I logged into my account on American Home Shield's portal and hit to start a service request to get it online. The contractor needed to diagnose the issue. It turned out the whole control board was messed up, so they had to get a new part. They came back a couple of days later, replaced it and fixed it. AHS was straightforward. They solved the problem. It worked out well.

I had problems with the first contractor that came out for the AC, which was E&S Heating & Air. The gentleman had to have been upset about something before he even came to my house. When he came in, I opened the door and said hello, and the first thing he said to me was that the air filter was the problem. I said that it had been changed. It’s just that at the time, the vent was a little dirty but I change my air filters every month. So, I know that was not the problem. I took him to the back to show where the AC was. He started taking it apart. I told him that my husband used to work on air conditioning but he no longer does that job. He does other work now and he said it probably needs some Freon. The man then told me to let my husband fix it or get somebody else. I said that I was not going to do that. I paid American Home Shield to send somebody out to fix it and he was supposed to fix it.

I like American Home Shield’s service. They've repaired both of the appliances that have broken on me for the past four years that I've had them. They had to replace the whole refrigerator and they fixed the microwave. As far as putting in a claim, the process is a little long and a lot of the people that we contact are hard to understand sometimes. There's a communication barrier sometimes. Also, I don't pay a lot monthly but the copay is what kills me. Other than that, I’d recommend AHS. I have recommended it.

The price of American Home Shield is perfect for the services that they offer. The turnaround is very quick. The claim process is easy too. If you have any questions, you can call and the hold times aren't long. It's also very convenient to just go online. If you have any questions, a lot of it you can answer yourself because your contract is available for you to see online at any time, which is great.

AHS has expedient service and the contractors lately have been great. I was having plumbing issues and they came. The next week, I was having the same issue. The tech then said it was fixed and I haven't had any issues since he left.

AHS normally provides fast and reliable service. My air conditioner quit working overnight. I had them look and make sure nothing had happened to it. The tech was very professional and he explained things to me. I also had repairs on my washer and dryer and that went well.

I've been with American Home Shield for almost three and a half years and my experience has been a little bit of a mixed bag. They definitely come through on some orders, but on others, not as much. But for the most part, I've decided to stick with them. My last claim with Magic Mike for the air conditioner was great. Days after the air conditioner was repaired, our dishwasher stopped cleaning. The board in front stopped working. So I had to call American Home Shield again, and a tech came out. Because of the age of the dishwasher, they were gonna be sending an entire replacement unit. So that's where American Home Shield really shines.

GGI came out and looked at my AC last season. They did some yearly maintenance to it. They mentioned American Home Shield so my guy called them up. When I filed a claim to have them come down and look at the unit that was blowing very weakly, I requested GGI. American Home Shield said, "GGI does not service your county." I wanted GGI because they recommended American Home Shield to me. I called American Home Shield and they eventually got GGI assigned to my case. It took two weeks to get that to happen so it was a little inconvenient. It should be accessible to get my HVAC guy that I had experience with previously that I wanted. But the contractors are amazing. I love them. They're kind and courteous, and they come on time.

Everybody was great. The rep was nice. I love American Home Shield.

I bought American Home Shield and I just kept it. It's been about 20 something years now. I used the warranty when my air conditioner wasn't blowing out air. Someone called and the next day, a tech came out. Whatever he did, he got the unit working in no time.

When I file a claim online, American Home Shield lets me know in an email who will be servicing me and that I can expect a call from them. But there were a couple of times I ran into a problem where I was looking for something in particular and couldn't find it. So I just called them. When I had a claim for the microwave and the ice maker on my refrigerator, Wright Appliance called me and they wanted to schedule a time to come out at a time that was agreeable with me. Once we agreed on a time, they called me to confirm the day before to let me know that they would be coming out. The quality has been fine with every contractor that I've dealt with, They've been very upfront and punctual. They seem to know what they're doing and working on. When people are talking about repairs, I recommend American Home Shield.

I liked the contractor's timeliness in resolving the issue with the AC very quickly and they were very professional.

I've been very pleased with American Home Shield. My most recent claim was on our air conditioner. The claims process was fairly simple. I followed all the steps that I was supposed to follow. I haven't had any problems at all with American Home Shield. The technicians are top of the line. They're nice, courteous and professional. They're very thoughtful and kept me informed of all the steps that they were going to do. It was wonderful.

When I started with American Home Shield, I thought it was paid monthly. I didn’t realize that every time I called, there was a charge. Apart from that, it’s a good service. Recently, the AC unit wasn’t getting cool enough for my wife and the technician who came was very nice. He came with a young guy and they did the job.

We used American Home Shield one time to rekey the doors. So, that was awesome. The tech was good and really nice. This year is our second year with the company and we've had to use it twice. We're waiting on a guy to get here for our AC. When he first came here, it was working okay but a few days prior to it, it wasn't. It was getting really hot. He came in and checked everything. He said everything looks fine and just to let them know if anything happens again and to call him back because we have 30 days. About four days later, sure enough, something happened. So, since Friday, it gets up to 83 in the house and I have two grandbabies in the house. They couldn't get to us until today. So, I called on Saturday and told them it's still happening again, but the earliest they could come was today between 9:00 and 5:00. It's 5:00 now and we have not seen anybody.

Submitting my claim to American Home Shield online took less than a minute. They were good, quick, and efficient, and they handled everything quickly. The repair guys were courteous and professional. I got good service from both the contractor and American Home Shield.

The gentleman who came out for my AC was very professional and resolved my problem very quickly. He explained that the thermostat wasn't right so he put in a new one. I'm satisfied with American Home Shield’s service so far.

The heating element of our dryer went out. I logged into the American Home Shield website and filled something out. It's a click thing type of deal. I was assigned to a technician that day and I talked with them. This was a Friday so they weren't able to come out until Monday. They came out one day earlier and got the dryer taken care of in less than an hour. It's now working well. That was very easy. With American Home Shield, I have ease and peace of mind whenever something expensive goes down.

My air conditioner was not working properly. It was not getting cold in my house. I called American Home Shield and got a service request. They sent a text message and an email about who was going to be servicing our request. The people who came were professional. One of the gentlemen said he thought he fixed it. The next day, it was not working but he made a point to say that he was coming back and he showed up and assisted in trying to fix the situation. It didn't fix. The company AHS sent out said that they weren't going to replace the unit. They were only going to give us a certain amount of money for the repairs.

I like American Home Shield very much. The dishwasher was not working. I had a faucet outside leaking. So, AHS replaced that. The contractor they sent for the garage door was excellent. There was one incident when I had to wait a few days for somebody to come out. That was when my refrigerator line broke. But they fixed that piece related to the refrigerator. AHS is good and I would highly recommend them.

In the middle of winter, I had a pipe that backed up. It was on a Sunday. When I called American Home Shield, they weren't able to help me because their computers were down. So, I wound up having to locate my own plumber to get him to come out, because I had no toilets and had to pay for him to come out and do it. Turned out I had roots in a pipe and I had to get the pipe replaced. I didn't use AHS for that.

We have been without air for 18 days. AHS stated they were ordering parts (new unit). It arrived to the contractor damaged. I found this out through the contactor. AHS did not contact me at all, trying to see where the new parts are at, no feedback from customer service, Oh and I have to pay for more parts out of pocket 536.00. Going on day 19 three digit heat. Watch AHS when it come to major items. Why do you not just let the contractor install one of his units? Something needs to change. This is lame as hell.

I am liking American Home Shield’s service. We've used it twice this year and we have had great success. The icemaker on our refrigerator went out about three months ago and last week, we had a stoppage at our kitchen sink. For the plumbing, I put in the order with AHS and they said it could take 24 hours for the contractor to call, which it did. Pro Tec Plumbing called the next day and that was fine. But whenever I called them to check if they had gotten the work order, their mailbox was full on their voicemail, which is the only negative. When the repair guys from Pro Tec Plumbing came, they were very young guys so I didn't know what to expect but they did a great job. They knew what they were doing and came in and had the problem fixed in about 10 minutes.

The refrigerator was not cooling. When the techs came and did the inspection, the panel in the back was all frozen and the top part was not cooling. Some part was not functioning. They replaced that and they connected some wiring. They had to get the parts and they had to get approval, and then it took almost over a week before the parts arrived at their facility. They called and scheduled another time. When they came to repair it, they had everything on hand and they did a good job to replace the part and everything's working so far. I had a couple of times that I had to get a second opinion. But overall, AHS has done an excellent job and the people they sent were usually good.

Every time when somebody came out, they didn't know how to work with certain pieces. Some people know how to work with LG but some don't. But if somebody didn’t how to work with a certain piece or couldn't determine the mistake, American Home Shield always sends another person. So at the end, the problem was fixed. With my refrigerator, I waited too long for somebody to fix it. It didn't make or release ice but the contractor couldn't register what was going on. In the end, they needed to change the door to make it work. They fixed it. But they came in many, many, many times. I feel sorry for them.

The air stopped blowing in our AC. The techs came out right away to look at it, but it took a while for the parts to come in. But as soon as the parts came in, they called to schedule an appointment to repair it. The tech came and fixed it that day. It's working now. AHS is good. They're consistent and they let me know right away. They called me the day that the claim was in and sent somebody out the next day.

It took a week for someone to come for my air conditioning. American Home Shield wasn't able to have their first approved contractor. Their contractor wasn't available for six days, but once Sears was able to come, they did the work well. The service tech was professional, and it didn't take him very long to do the work. He had to get parts, but he made sure to tell me he was getting them the same day and came back when he was supposed to. I didn't have any negative interactions with him. On the front end when the company was first assigned to me though, the phone number that American Home Shield had was not correct. The number they gave me went to a mortgage company, and I had to do a bit of my own sleuthing and chasing around to try to find the correct number for the provider. I had to try about four different numbers before I found the one that worked.

Mays previously replaced our water heater and we had no problem. But this last time, at almost three weeks, they still didn't come up with a part to fix the plumbing. So, my husband called American Home Shield and they sent this other company All Pro. We called them. They came out within three days. They were two, friendly gentlemen. They did their job and said, “Have a nice day,” and left. When something goes wrong in the house, I like that I can get it fixed for a cheaper price.

I recently did a claim to American Home Shield for an electrical issue. The socket itself was burnt out, so the individual had to replace it. One of the wires was frayed. So, he cut the wire and then pulled a little bit more out so that he could have a more secure connection to it. He was good. He was respectful, and asked what we felt comfortable and if he needed to wear those little booties or wore his mask. We gave him appropriate guidance and he went straight to work. Before he left, he asked us to test everything out, verify that it worked and that the problem was resolved.

My AC isn't working properly. I did a claim with American Home Shield and that was easy. The tech that came was very good and helpful. We had to order a part and I'm waiting on that. While we're waiting for my AC unit to be fixed, I found a window unit but it’s still not as cool as my regular AC.

I called AHS for a stopped up sink and the next day, the plumbers called me. The day after that, they were out and resolved the issue that day. I've had many previous repairs with AHS and it doesn't cost me anywhere near as much as having the companies come out and do the repairs individually. At one time I added it up over the years that I've had them and I saved close to $3,000.

We are liking American Home Shield. We haven't had a problem with anything except for recently and it's not them, it was the provider that they sent out. We've had three or four different things that we've had to call on, and three out of four have been excellent. I appreciate their communication. Once a provider is assigned, I get an email. Once the provider is on the way to the property, I get an email and a text.

Joe, my husband, noticed on our benefits that lock changes were included with the move. So, he contacted American Home Shield and I got an email saying that the contractor would show up on this date. I needed to call to get the time set and the whole nine yards. The man from Texas Roadside Rescue came over and changed three of our locks. He finished it, gave me the keys and had me try them out. He was prompt, kind, professional and did his job. The experience was 100% amazing. We had a problem with one of the thermostats that was supposed to have been fixed before we moved in and American Home Shield contacted a great service. I'm going to hire them off-book for our regular maintenance now.

We’re trying to get ahold of American Home Shield to try to get them to rectify the two-credit-card part. But it's been easy to submit claims to American Home Shield. We call up and schedule an appointment. The contractors have been great. They order the part. Then the part comes in and they deliver it.

The air conditioner was not working right and I put in a claim online with American Home Shield. I got a call from the service provider and a few days later, they came out and took care of it. We had another repair for a refrigerator and it was taken care of too. AHS makes it very easy to get repairs done. It's perfect in our case because this is my daughter's house. She's in Florida and I'm in Michigan and I can't go and just run and do the repairs, even if I can. So, AHS solves a lot of problems.

I love American Home Shield. There are some things that they don't provide, but the bulk of the maintenance, they definitely provide a lot of help. So that's a plus on my behalf. I understand you gotta pay your deductible, but sometimes the services that they provide are not even the amount of the deductible. Therefore, that's an overpayment to me. The guys might come out and fix something that's not even 100. If you were to call them directly, they probably wouldn't have even charged you $100. So that price should at least be adjusted. Even if you don't give a refund, you can at least go towards your next month's bill so everyone is still being compensated at the same time. It won't slow American Home Shield's finances down because they're still receiving the same money.

Service with AHS has been good and having them has been very beneficial. My claim went smoothly. I got a contractor assigned and it took a while for them to get out to the house because they were busy. But once they came, they were great.

I put a call in with American Home Shield for the water heater. The water heater guy had done everything he could do and there was a bad breaker. American Home Shield had to send the electrician. The guy that was here for the hot water heater took care of calling the warranty company for that. The electrician was great.

My air conditioner went out. I talked to Higginbottom on the phone. They were great. The tech came a day earlier than anticipated. I told him what was wrong with it before he came, and he got the part. Everything was perfect.

I'd recommend American Home Shield. It's been a better experience for me than a previous provider that I used. When our air conditioner was not putting out cold air, I submitted the claim through the app and it was fairly simple. It didn't have too many fields, so it was very quick and easy to fill out. On the same note, it didn't give a lot of options to give a description of what the issue was, but once you've selected the category, it's limited at that point on what you can really describe. I received an email first that someone was assigned and with the company name and their contact information, then I also received a phone call from the company the very next day to schedule the visit.

American Home Shield had CJ Air Conditioner come out. The lady I spoke with on Monday told me she was gonna come out on Friday. I waited then she told me to call her back on Thursday just to make sure. She then said she didn't know when they were gonna come because they had people who were backed up from two months ago. But that was not what she initially told me. I told her it was 100 degrees. I had to pay for a hotel room with gas high like it is. I was not happy with American Home Shield either. I pay for a warranty and when you pay for a service, you want them to produce what you're paying for. Every month like clockwork, they take the money out of my account.

We had a leak underneath our sink. I filed that claim online. It was a good experience.

I've used AHS multiple times. My only issue with them is that their website is not always responsive when you're trying to put in a claim. You have to retry multiple times to put in a claim, or just call. I always get service immediately when I call. But I would constantly get server cannot be reached and I've tried from multiple locations, from my phone, from my laptop. It's really weird because it's hit or miss. They also don’t have an app, which is frustrating. Because I would rather just use an app.

AHS has been an excellent investment. I don't have to worry about trying to get someone to come out and take care of things. They've got local people that they trust to do it, so I don't have to go hunting through in trying to find somebody. Our Kenmore Calypso Electric went out on us. The control board shorted and took the oven out and the right back burner on it. They got a gentleman come out, looked at it, and ordered the parts. It took them about a week to get the part, which I guess is normal under these circumstances. When the parts came in, they came out and put them in.

American Home Shield has been very upfront, and all the workers have been professionals. They came in and did the job. We had a complaint about the air conditioning would turn on and stop. And a bit later, it would sound like a diesel truck and it would rumble, and stop. And a little bit, the air conditioner would come on and run perfect. He said, “Look. I can't do anything if I don't hear it doing it.” He said everything in the air conditioner was good. Nothing was burnt. And he went to my thermostat and adjusted it because we couldn't get the air conditioner to go below 80. So he went on his phone, looked at the back of it and did something to it, plugged it up and asked, “What do you want it on?” I said “78.” It’s getting 78 now before it shuts off. So, he fixed half of it.

Tropical Pool Services came out for the washing machine and it went very well. I've dealt with them before and it's no problem at all dealing with them. But my next service experience with American Home Shield went awful. Before I got some resolution with the service request, it took about two and a half months and that’s too long to be waiting for my washing machine. I had to go to the washers and it got very expensive. But AHS finally got it resolved and they replaced my washer.

The experience with American Home Shield has been excellent. It’s going very well and I’m very satisfied. When I get online, the website is very user-friendly and within 24 hours, I am getting the call from the person who's supposed to do the work. The people they have sent have been very professional and knowledgeable. Lots of times, I'm there because I'm a military guy. So, I'm learning from what they're doing and seeing where things are and understanding codes for things that they're facing within my area. So, they're not just knowledgeable on what they have to fix but they're also knowledgeable on what's going on in the error. I'm impressed with the variety of things that AHS takes care of and maybe if they are able to expand into more areas that they’re doing, I'm on there. It will be a wonderful thing to do. But so far, American Home Shield has been a blessing to me and my family. So, I appreciate them.

Our water heater wasn't heating the water and it was pouring water out all over the floor. The contractor called us and told us they were coming that same day. The tech diagnosed the problem and was in and out in a very short time. He knew exactly what he was doing and was very considerate. The problem ended up being a seal on the element that broke. They had to replace the element.

I'm new with Home Shield and my first experience was perfect and more than I expected. Putting in a claim was very easy, and the air condition company who came to do the work was really good. I'm very happy with the Home Shield. I recommended a couple more people to go and probably they'll join.

We had two people come out for the AC. The first time, the tech inspected both of my units and cleaned them. He did a really good job, so we were very happy with that. A week later, the condenser of one of the units went out by happenstance. We called back AHS to get the same people but they said they couldn't do it and we had to wait a week and a half. American Home Shield then gave me another number. The second tech came out and he was really good, too. He knew exactly what the problem was and he had the part on the truck, so we didn't have to wait. All in all, we're very pleased with American Home Shield's product.

American Home Shield is a very convenient service. I just make a phone call. Last time, it seemed like I automatically was able to auto sign-up through the phone. I didn’t have to speak to an agent. But they could improve the efficiency in which they get technicians out to our home. The contractor seemed like they’re on demand, and probably many companies are like that now. So it took a while to get an appointment to get them. But they came and were able to assist me. My freezer died on me, and the technician identified that the Freon was leaking. So, they replaced the refrigerator. I like it better. I would refer American Home Shield.

My AC unit wasn't working. I made a service request to American Home Shield and they set up an appointment. Then, the company contacted me to let me know they were coming on Tuesday in the schedule. The repair was done last week. The techs were very professional. They came in, checked inside, checked outside, told me what was wrong, what was broken, replaced the part that needed to be replaced, and asked me if I had any questions. They gave me instructions on what to do so I could be satisfied and they were perfect.

Our AC unit upstairs was not working and we were on vacation. When we came in in the afternoon, I put a claim in and American Home Shield sent somebody out in less than 24 hours. First, we had to set an appointment time, and the tech was able to get to us quicker. He was here by 2 o'clock the next day, and he was great. He figured that it was something with the thermostat ‘cause he tested other things in the AC unit that's in the house. He said, “You know, if it's the thermostat, I have one in the car. So, I don't have to come back.” He then went and checked our outside unit. We have two units, and he checked both of them for us while he was here. He fixed everything that day, and so far, so good.

Drip Drop Plumbing redid the kitchen faucet and the garbage disposal and said that wasn't working. They also replaced the toilet that has started giving us some trouble. The only contractor that hasn't really done what he should was the electrician AHS sent. He put his meter on and said, "Hey, it's not the fixture. The fluorescent bulbs burnt out.” He didn't have any with him and didn't have time to get them because he had to be in some other town. Our older son had checked it and said it's not the bulbs. He replaced the fixture and we put the bulbs in that the electrician had said were no good. They have been working fine since. The electrician didn't do crap.

We're still in the middle of a claim for the refrigerator. American Home Shield is gonna replace it. So we're doing the ordering and we haven't received it yet. But the guy who came out was great. So far, so good. I have peace of mind that if something breaks down, then it will be covered.

My hot water had a leak in it. The techs were very good. We had to get a new heater.

So far, the service has been pretty good and it's beneficial not having to figure out who to hire to do work. The worst thing about it is sometimes AHS will create a call and create a second one and charge me twice. I have to call to get the credit if I need a second guy or they send a wrong person out and I end up having to correct it. Also, when I call in, sometimes I'm dealing with people overseas and they switch you to somebody in billing. So, it's sometimes a little complicated. But it's fine and the people overseas are pretty good.

The drainage for my air conditioning was clogged up and a contractor had to come out and unclog it. With American Home Shield, I like the peace of mind of knowing that I can get home repairs done whenever I need them. However, we had a window on my house get broken, and I noticed that American Home Shield doesn't cover repair of windows.

My air conditioning completely went out. I made a phone call to American Home Shield to do a claim for it. It was easy. It’s just that they don't do anything on weekend. So, I went for three days with no air. When I have an emergency and I'm in 105-degree weather and have no air, I want someone to come out. I had to vacate my home because you couldn't stay in it. I didn't like that. I had to take my animals and go because it was almost 90 degrees in here.

American Home Shield is great and I like my service with them. Some of the stuff that I needed got fixed quickly. They sent out someone who was very nice and replaced the ice maker motor. They had to order it and that took about two weeks.