American Home Shield Reviews

I like the service with AHS. I called them recently for a dishwasher that wasn't working. The tech was nice. Luckily, he had the parts. The first time he came out and he ordered the part, it took about a week. The second time when he came back out, that one part didn't work so he called it in. Then they found out he had a part on his truck so that worked out. He came back out within a couple of hours, which was good for us because we didn't have to take a day off again. With AHS, there is peace of mind where we don't have to look for somebody. The only problem we have is it takes about a week to have somebody come out. If you do a local, it could be only two or three days. Other than that, I'm satisfied.

American Home Shield does a much better job of getting contractors here. They also do an excellent job of getting things fixed. Not having to deal so much with the contractors is really a major plus. The young guy that came here to fix the plumbing issue was really good. He was really straightforward and very efficient. It would be nice if I could say online, “Please, send him.” My claim for the heating system went real well too. The guy came out, looked at it, spent a few minutes and fixed it, and then left.

My toilet was leaking and the tech from F6 Plumbing had to change out the flap in the toilet. Also, he told me that I needed to buy some aerators for my faucets since they weren't leaking too bad and he didn't fill any water in the water tank and showed me how to drain it. He said to give it about another six months. But even though he didn't see as much water leaking on the faucet, he still could have changed them out versus me going to a Home Depot and buying them and putting them on.

American Home Shield’s website is horrible as well as their service. I have issues with filing claims of things that don't work here. They take my $75 and send somebody out here and then tell me that they don't cover that. They should be telling me that but if I have to call them and try to find something, I'm talking with India or I don't know what country. Going through the website is very general. This house has electric window shutters on it in our master bedroom and they worked for the first day after we bought the house and then, they haven't worked since. We've been here over two months. I'm sitting in my dark master bedroom because none of the electric windows work. But there's nobody that can do anything for that.

I love American Home Shield for the peace of mind. Our washing machine went out and we used them. They have been good to us and the warranty is totally worth it. We appreciate the company and I told my wife that as long as we own a house, we'll always have the home warranty. Their techs are outstanding and very prompt. They explain exactly what they're doing.

Our LG clothes washer stopped working and it wouldn't turn on. We have stacked appliances, which means that the dryer is over the washer. We called American Home Shield and it took a long time from our initial call to get someone out here. They sent a company who came out and looked at the dryer then said, "These are stacked and we have to unstack them." I said that in the very first conversation. In total, there were three companies that said they would fix the issue but they never did.

The guy who came to look at the dishwasher didn't speak too much English. So, I couldn't understand what he was saying. Also, a part had to be ordered and he'll come back out next Wednesday.

The dryer started making noise the night before and the next day, I put in another load in and it was sensing. Then I noticed after a few minutes it hadn't started. So I looked at it and it was just dumping water, then it was draining water. Then it would go through the cycle again. I unplugged it and I Googled it because then, it was clicking. I then plugged it back in and after it kept clicking, it caught on to the cycle. But when I put another load in after that, it did it again. And the washer, which was an AT, would sense then it would cut off, stop pulling water and stop, then it would stop pulling water again and stop. Sometimes, it would spin halfway and then, it would start draining out water. The tech said it was the lid latch. It was messing with the sensing of the machine.

Stay away from American Home Shield. They look for made up reasons to deny claims, it's impossible to talk to anyone besides the call center workers which know nothing!! I asked to speak to a supervisor last week, no one ever called me. Just stay away.

Everybody was great. The rep was nice. I love American Home Shield.

American Home Shield is very professional and friendly. They answer my questions and set things up. The service people have been very professional except for one, and that was with the stove. My house is relatively new and I asked him if he could remove his shoes. He said, “No.” I asked him, “Do you have booties?” He didn't have any booties. So, I was not too thrilled with that. Although he fixed the issue, I was still not satisfied with his demeanor. He was talking about he had bad feet but that's not my problem. They should send somebody else if they can’t do the job the way they’re supposed to. But other than that, as far as taking care of the issues, I'm pretty much have been satisfied with the repairs.

One of my air conditioners went out so it was extremely hot on the second floor. I called American Home Shield and I was assigned a company then it was cancelled. On the whole, three different companies were assigned to do the service. It took two weeks for the whole unit to be fixed.

Within a short period of time, I had the same issue with the garage door. So, it wasn't really resolved previously. I had paid the deductible and I said that I didn't want to pay it again. So, AHS refunded me that which I was very pleased with. When the contractor came out this time, the gentleman was more patient and was able to help me. He explained stuff and recommended some parts that came with the garage door opener that AHS wouldn't cover that would help prevent future problems. But AHS said that only the motor is covered. I had an issue with that because when I had that garage door opener installed, these parts came with it in order for it to work. So they're telling me that attachments that came with the garage door opener aren't covered, but the motor is. I'm not very happy with that all.

Submitting my claim to American Home Shield online took less than a minute. They were good, quick, and efficient, and they handled everything quickly. The repair guys were courteous and professional. I got good service from both the contractor and American Home Shield.

I bought American Home Shield and I just kept it. It's been about 20 something years now. I used the warranty when my air conditioner wasn't blowing out air. Someone called and the next day, a tech came out. Whatever he did, he got the unit working in no time.

I did the claim for my microwave online and everything was great. The guy that came out was great. He got it working and it's fine.

When I started with American Home Shield, I thought it was paid monthly. I didn’t realize that every time I called, there was a charge. Apart from that, it’s a good service. Recently, the AC unit wasn’t getting cool enough for my wife and the technician who came was very nice. He came with a young guy and they did the job.

When I first moved in, the previous homeowner left me a fridge that didn't work. The tech supposedly repaired it. Shortly after, I noticed it wasn’t freezing at all. So, the tech came a second time and came to the conclusion that he could not repair it. He recommended that we get a new one and it was all approved. I called a number, and they’re the ones who told me I could buy a new fridge. Everything was taken care of properly. AHS was very professional and the claim experience goes well with my schedule. We had good communication.

AHS has expedient service and the contractors lately have been great. I was having plumbing issues and they came. The next week, I was having the same issue. The tech then said it was fixed and I haven't had any issues since he left.

I had problems with the first contractor that came out for the AC, which was E&S Heating & Air. The gentleman had to have been upset about something before he even came to my house. When he came in, I opened the door and said hello, and the first thing he said to me was that the air filter was the problem. I said that it had been changed. It’s just that at the time, the vent was a little dirty but I change my air filters every month. So, I know that was not the problem. I took him to the back to show where the AC was. He started taking it apart. I told him that my husband used to work on air conditioning but he no longer does that job. He does other work now and he said it probably needs some Freon. The man then told me to let my husband fix it or get somebody else. I said that I was not going to do that. I paid American Home Shield to send somebody out to fix it and he was supposed to fix it.

The price of American Home Shield is perfect for the services that they offer. The turnaround is very quick. The claim process is easy too. If you have any questions, you can call and the hold times aren't long. It's also very convenient to just go online. If you have any questions, a lot of it you can answer yourself because your contract is available for you to see online at any time, which is great.

The gentleman who came out for my AC was very professional and resolved my problem very quickly. He explained that the thermostat wasn't right so he put in a new one. I'm satisfied with American Home Shield’s service so far.

I like American Home Shield very much. The dishwasher was not working. I had a faucet outside leaking. So, AHS replaced that. The contractor they sent for the garage door was excellent. There was one incident when I had to wait a few days for somebody to come out. That was when my refrigerator line broke. But they fixed that piece related to the refrigerator. AHS is good and I would highly recommend them.

I had two claims. One was for the AC upstairs, another for the one downstairs. Something was shorting in the attic. That was why the AC wasn't working. But American Home Shield didn't cover the one upstairs so I had to get a new AC myself. D&D Electrical was the second time for the electrical. That one worked out. They took care of it.

When I file a claim online, American Home Shield lets me know in an email who will be servicing me and that I can expect a call from them. But there were a couple of times I ran into a problem where I was looking for something in particular and couldn't find it. So I just called them. When I had a claim for the microwave and the ice maker on my refrigerator, Wright Appliance called me and they wanted to schedule a time to come out at a time that was agreeable with me. Once we agreed on a time, they called me to confirm the day before to let me know that they would be coming out. The quality has been fine with every contractor that I've dealt with, They've been very upfront and punctual. They seem to know what they're doing and working on. When people are talking about repairs, I recommend American Home Shield.

In the middle of winter, I had a pipe that backed up. It was on a Sunday. When I called American Home Shield, they weren't able to help me because their computers were down. So, I wound up having to locate my own plumber to get him to come out, because I had no toilets and had to pay for him to come out and do it. Turned out I had roots in a pipe and I had to get the pipe replaced. I didn't use AHS for that.

The garage door opener was not working properly. I logged into my account on American Home Shield's portal and hit to start a service request to get it online. The contractor needed to diagnose the issue. It turned out the whole control board was messed up, so they had to get a new part. They came back a couple of days later, replaced it and fixed it. AHS was straightforward. They solved the problem. It worked out well.

I'm happy with the service of AHS. I live in a mobile home and I had to shut my water off for three days. I was lucky they got me a motel room. Nice air conditioning. Had a restaurant right there. Three days later, they came, looked at it and fixed it. I was quite satisfied with them.

You pay American Home Shield $75 and they gotta fix whatever it is. It may not be top-of-the-line but at least, the item is fixed. So, that's the best thing with a major item. Precision Engineering took a couple of times to get the motor on the HVAC squared. Once the tech rebuilt it, he put it back in but the frame that was holding it came loose. They had to come back out and repair that. The tech was great. A couple of years ago, I asked AHS to do some electrical outlet work and in my most recent claim, I'm waiting for the technician that they contracted to repair the air conditioning unit, which is not working. They're coming today.

When my AC was blowing hot air, I went on American Home Shield’s app and submitted a service request. The tech came and said it was a simple fix, something he put on the unit. He was in and out in 30 minutes. I have an upstairs and a downstairs unit and it took a long time to cool the house off, but it’s finally cooled off that night. Having a home warranty is great. When my AC went out in my house, I felt secure in knowing I can just call them and they can send someone and get it fixed. I don’t have to worry about all those added expenses. I like American Home Shield. The service is pretty good.

My air conditioning unit wasn't blowing as cold as it should so a technician came by, gave it a little tune-up, and now it's working great. He was on time and did everything that he needed to do. This is my first claim with AHS and they made it simple. They were able to locate a repairman and get them out here very quickly. It was all covered under my annual fee, so that was very convenient.

American Home Shield assigned me one company at first and that company was terrible. They didn't even come out because I didn't even want to work with them. But I got somebody else and everything was fine. Gemini Heating & Cooling was quick, efficient and fixed the AC. Everything went well and it was a positive experience with AHS.

My AC quit working. I did a claim with American Home Shield online and that was fairly quick. We got feedback right away and Advanced Plumbing came out the next morning. We had the tech before and he was good. He was very professional and quick. He had to clean out the unit. We found that a fuse had gone bad too. So far, the unit has been good after the service.

I like American Home Shield’s service. They've repaired both of the appliances that have broken on me for the past four years that I've had them. They had to replace the whole refrigerator and they fixed the microwave. As far as putting in a claim, the process is a little long and a lot of the people that we contact are hard to understand sometimes. There's a communication barrier sometimes. Also, I don't pay a lot monthly but the copay is what kills me. Other than that, I’d recommend AHS. I have recommended it.

When my husband went to do the second claim, American Home Shield's website wouldn't let us do it, so he had to get ahold of somebody to do it. The first time, our AC quit working. The tech came out and replaced the fan for us. He was nice and awesome. He came in, told us that he would go out and look at it. He came in and told me that there were a couple of different things that he thought, and he would keep working on it. Went back outside. And when he came in, it was all fixed. So, he just fixed it out there. He walked me through the whole thing the whole time. We had done that first claim. So far, it has been awesome. We've had people out quick, and our problems have all been taken care of.

American Home Shield has been amazing so far, and I love having them. The cost seems to be pretty decent. I’m also not really familiar with a lot of those things that they cover, so it's a lot easier for me to deal with them, then they contact someone that's more experienced in doing that. They would usually send the service request to a vendor then the vendor would contact me, schedule a time and come right on out. I would pay my deductible, and they would handle anything from that point. When I had to get my pool pump fixed, the process was easy. I went under where I was covered with the plan that I picked and filed a claim. The guy came out, and he was able to do a repair on my pool pump.

We have a bad refrigerator. It's an LG refrigerator that was sold in 2015 and it is an absolute piece of junk. In the six years since 2015 when we got it, service people have replaced the computer, the water valve, the icemaker, and the fan. The contractors that we have had to take care of the icemaker, the computer, the fan, and the water valve have all been wonderful and they've really done a good job. They took care of things very quickly and knew exactly what to do. The issue we have now is the compressor of the refrigerator has gone out. We've been waiting for that part and American Home Shield is having difficulty getting a compressor for a company that has an LG certified technician to install it. No one else is able to install the compressor.

I liked the contractor's timeliness in resolving the issue with the AC very quickly and they were very professional.

I appreciate AHS. They're always very good. When you call them, they're fast and accurate. I had a problem with the sewage pump downstairs. It was making loud banging noises. I called them and I asked if I could use the only plumber in that small area. And that's the plumber that they always used. He retired. When I had a hot water heater problem a few years ago, they sent out another one from a different area. I said, “Could I have that one back? Because this guy retired and I don't want to wait with a pump.” They were very fine and they said they would check into it. That one came and fixed it and it was good. I made a claim on the washing machine and I just got the parts now. The rep said that they were coming back on the 18th.

I recommend AHS to my neighbors. When my microwave door needed to be replaced, the repairman who came was very polite. He had to order the parts then he came back and replaced it real fast.

I had garbage disposal issue. It was cracked on the side and leaking water. It was easy to file the claim with AHS. I got an email message shortly thereafter that said, “You'd be contacted by Budget Rooter.” They came out the next day and replaced it. Everything is fine and dandy.

Last year, our central air wasn't working, but the tech filled it because he said the problem was probably a leak. It worked throughout the whole year, then this year, the same thing happened. The tech filled it again and it worked for a week, but then it didn't work again. So, we put another call in and a different company came because the last one was booked up. The tech said that we were going to need a whole new system. He said he was going to write it up and send it to American Home Shield. Then we heard nothing. We also used American Home Shield's service for a refrigerator and our experience with that was good. But with our recent claim for the AC, it was really bad. We had to buy an $800 standing air conditioner unit just to get us through, because it's been a month and a half.

We've had American Home Shield on a previous house and everything was good on that. Then we've used them a couple of times on this other home. The start capacitor for the compressor went out and the techs came out quickly and took a look. The first time they came through, they tightened up a few things. It was cooling fine but it was making a lot of noise, and it seemed to work. But the next day, it was still happening and it was a little bit worse. So, they came back out and were there for about 20 minutes. After that, we haven't had any more issues. AHS is worth the money. You may never use it, hopefully. But if you do, they've always had a quick response. And the teams that they've had on onboard with them to come physically do the work have always been professional and quick and solve the problem.

GGI came out and looked at my AC last season. They did some yearly maintenance to it. They mentioned American Home Shield so my guy called them up. When I filed a claim to have them come down and look at the unit that was blowing very weakly, I requested GGI. American Home Shield said, "GGI does not service your county." I wanted GGI because they recommended American Home Shield to me. I called American Home Shield and they eventually got GGI assigned to my case. It took two weeks to get that to happen so it was a little inconvenient. It should be accessible to get my HVAC guy that I had experience with previously that I wanted. But the contractors are amazing. I love them. They're kind and courteous, and they come on time.

My unit would not respond to the thermostat, so I called in and told American Home Shield what happened. They referred me to a company, and the company called then they came to do the service on Monday. I'm satisfied with the service because they came, explained what was wrong and why, and fixed it. The guy from American Home Shield spoke Spanish because my language is Spanish, and he was very gentle and professional.

I have American Home Shield and every year, they give you a free check on your AC unit. I called but the guy said he couldn’t make it. He had a family emergency and would be there the next day. The next day, he never showed up. I called them back and they rescheduled. They said they hired a guy but he never showed up and quit. The next Saturday, the guy showed up. He was a good guy and everything went well after they got here. The guy that originally came out was from another company and said it was low on freon and this and that, and that I had an obstruction. This guy came out, put a little bit of freon and said, “You didn’t really need anything done on this. There is nothing wrong with your system.” He said a lot of these guys that come out don't know how to read the gauges.

I've been with American Home Shield for almost three and a half years and my experience has been a little bit of a mixed bag. They definitely come through on some orders, but on others, not as much. But for the most part, I've decided to stick with them. My last claim with Magic Mike for the air conditioner was great. Days after the air conditioner was repaired, our dishwasher stopped cleaning. The board in front stopped working. So I had to call American Home Shield again, and a tech came out. Because of the age of the dishwasher, they were gonna be sending an entire replacement unit. So that's where American Home Shield really shines.

My air conditioner was not working properly. It was not getting cold in my house. I called American Home Shield and got a service request. They sent a text message and an email about who was going to be servicing our request. The people who came were professional. One of the gentlemen said he thought he fixed it. The next day, it was not working but he made a point to say that he was coming back and he showed up and assisted in trying to fix the situation. It didn't fix. The company AHS sent out said that they weren't going to replace the unit. They were only going to give us a certain amount of money for the repairs.

We used American Home Shield one time to rekey the doors. So, that was awesome. The tech was good and really nice. This year is our second year with the company and we've had to use it twice. We're waiting on a guy to get here for our AC. When he first came here, it was working okay but a few days prior to it, it wasn't. It was getting really hot. He came in and checked everything. He said everything looks fine and just to let them know if anything happens again and to call him back because we have 30 days. About four days later, sure enough, something happened. So, since Friday, it gets up to 83 in the house and I have two grandbabies in the house. They couldn't get to us until today. So, I called on Saturday and told them it's still happening again, but the earliest they could come was today between 9:00 and 5:00. It's 5:00 now and we have not seen anybody.

The heating element of our dryer went out. I logged into the American Home Shield website and filled something out. It's a click thing type of deal. I was assigned to a technician that day and I talked with them. This was a Friday so they weren't able to come out until Monday. They came out one day earlier and got the dryer taken care of in less than an hour. It's now working well. That was very easy. With American Home Shield, I have ease and peace of mind whenever something expensive goes down.

I've been very pleased with American Home Shield. My most recent claim was on our air conditioner. The claims process was fairly simple. I followed all the steps that I was supposed to follow. I haven't had any problems at all with American Home Shield. The technicians are top of the line. They're nice, courteous and professional. They're very thoughtful and kept me informed of all the steps that they were going to do. It was wonderful.

AHS normally provides fast and reliable service. My air conditioner quit working overnight. I had them look and make sure nothing had happened to it. The tech was very professional and he explained things to me. I also had repairs on my washer and dryer and that went well.

The contractor, The Lindsay Company, came out and fixed the sink. The faucet that we have is the kind that you can tap on and tap off. There was something wrong with it and the guy fixed it. All he did was remove the batteries that make it work. It’s still not completely good though. The actual headpiece in the sink faucet pulls out and it’s supposed to retract, and it doesn’t retract up in there now. Whatever they did took tension off of it to where the sink head hangs low. There’s another plumbing claim I am contesting where there was a pipe leak. A company came out and said that American Home Shield didn’t cover it so I had to pay out of pocket.

We have been without air for 18 days. AHS stated they were ordering parts (new unit). It arrived to the contractor damaged. I found this out through the contactor. AHS did not contact me at all, trying to see where the new parts are at, no feedback from customer service, Oh and I have to pay for more parts out of pocket 536.00. Going on day 19 three digit heat. Watch AHS when it come to major items. Why do you not just let the contractor install one of his units? Something needs to change. This is lame as hell.

The air stopped blowing in our AC. The techs came out right away to look at it, but it took a while for the parts to come in. But as soon as the parts came in, they called to schedule an appointment to repair it. The tech came and fixed it that day. It's working now. AHS is good. They're consistent and they let me know right away. They called me the day that the claim was in and sent somebody out the next day.

Mays previously replaced our water heater and we had no problem. But this last time, at almost three weeks, they still didn't come up with a part to fix the plumbing. So, my husband called American Home Shield and they sent this other company All Pro. We called them. They came out within three days. They were two, friendly gentlemen. They did their job and said, “Have a nice day,” and left. When something goes wrong in the house, I like that I can get it fixed for a cheaper price.

We are liking American Home Shield. We haven't had a problem with anything except for recently and it's not them, it was the provider that they sent out. We've had three or four different things that we've had to call on, and three out of four have been excellent. I appreciate their communication. Once a provider is assigned, I get an email. Once the provider is on the way to the property, I get an email and a text.

It took a week for someone to come for my air conditioning. American Home Shield wasn't able to have their first approved contractor. Their contractor wasn't available for six days, but once Sears was able to come, they did the work well. The service tech was professional, and it didn't take him very long to do the work. He had to get parts, but he made sure to tell me he was getting them the same day and came back when he was supposed to. I didn't have any negative interactions with him. On the front end when the company was first assigned to me though, the phone number that American Home Shield had was not correct. The number they gave me went to a mortgage company, and I had to do a bit of my own sleuthing and chasing around to try to find the correct number for the provider. I had to try about four different numbers before I found the one that worked.

We’re trying to get ahold of American Home Shield to try to get them to rectify the two-credit-card part. But it's been easy to submit claims to American Home Shield. We call up and schedule an appointment. The contractors have been great. They order the part. Then the part comes in and they deliver it.

We had two people come out for the AC. The first time, the tech inspected both of my units and cleaned them. He did a really good job, so we were very happy with that. A week later, the condenser of one of the units went out by happenstance. We called back AHS to get the same people but they said they couldn't do it and we had to wait a week and a half. American Home Shield then gave me another number. The second tech came out and he was really good, too. He knew exactly what the problem was and he had the part on the truck, so we didn't have to wait. All in all, we're very pleased with American Home Shield's product.

American Home Shield had CJ Air Conditioner come out. The lady I spoke with on Monday told me she was gonna come out on Friday. I waited then she told me to call her back on Thursday just to make sure. She then said she didn't know when they were gonna come because they had people who were backed up from two months ago. But that was not what she initially told me. I told her it was 100 degrees. I had to pay for a hotel room with gas high like it is. I was not happy with American Home Shield either. I pay for a warranty and when you pay for a service, you want them to produce what you're paying for. Every month like clockwork, they take the money out of my account.

Tropical Pool Services came out for the washing machine and it went very well. I've dealt with them before and it's no problem at all dealing with them. But my next service experience with American Home Shield went awful. Before I got some resolution with the service request, it took about two and a half months and that’s too long to be waiting for my washing machine. I had to go to the washers and it got very expensive. But AHS finally got it resolved and they replaced my washer.

Service with AHS has been good and having them has been very beneficial. My claim went smoothly. I got a contractor assigned and it took a while for them to get out to the house because they were busy. But once they came, they were great.

I called AHS for a stopped up sink and the next day, the plumbers called me. The day after that, they were out and resolved the issue that day. I've had many previous repairs with AHS and it doesn't cost me anywhere near as much as having the companies come out and do the repairs individually. At one time I added it up over the years that I've had them and I saved close to $3,000.

I'd recommend American Home Shield. It's been a better experience for me than a previous provider that I used. When our air conditioner was not putting out cold air, I submitted the claim through the app and it was fairly simple. It didn't have too many fields, so it was very quick and easy to fill out. On the same note, it didn't give a lot of options to give a description of what the issue was, but once you've selected the category, it's limited at that point on what you can really describe. I received an email first that someone was assigned and with the company name and their contact information, then I also received a phone call from the company the very next day to schedule the visit.

We had a leak underneath our sink. I filed that claim online. It was a good experience.

The refrigerator was not cooling. When the techs came and did the inspection, the panel in the back was all frozen and the top part was not cooling. Some part was not functioning. They replaced that and they connected some wiring. They had to get the parts and they had to get approval, and then it took almost over a week before the parts arrived at their facility. They called and scheduled another time. When they came to repair it, they had everything on hand and they did a good job to replace the part and everything's working so far. I had a couple of times that I had to get a second opinion. But overall, AHS has done an excellent job and the people they sent were usually good.

Something was wrong with the ice machine and the water on my refrigerator. The tech had to get a new part. I never had any problems with American Home Shield and everything has been fixed every time I’ve had an issue.

The experience with American Home Shield has been excellent. It’s going very well and I’m very satisfied. When I get online, the website is very user-friendly and within 24 hours, I am getting the call from the person who's supposed to do the work. The people they have sent have been very professional and knowledgeable. Lots of times, I'm there because I'm a military guy. So, I'm learning from what they're doing and seeing where things are and understanding codes for things that they're facing within my area. So, they're not just knowledgeable on what they have to fix but they're also knowledgeable on what's going on in the error. I'm impressed with the variety of things that AHS takes care of and maybe if they are able to expand into more areas that they’re doing, I'm on there. It will be a wonderful thing to do. But so far, American Home Shield has been a blessing to me and my family. So, I appreciate them.

I'm new with Home Shield and my first experience was perfect and more than I expected. Putting in a claim was very easy, and the air condition company who came to do the work was really good. I'm very happy with the Home Shield. I recommended a couple more people to go and probably they'll join.

AHS has been an excellent investment. I don't have to worry about trying to get someone to come out and take care of things. They've got local people that they trust to do it, so I don't have to go hunting through in trying to find somebody. Our Kenmore Calypso Electric went out on us. The control board shorted and took the oven out and the right back burner on it. They got a gentleman come out, looked at it, and ordered the parts. It took them about a week to get the part, which I guess is normal under these circumstances. When the parts came in, they came out and put them in.

I love American Home Shield. There are some things that they don't provide, but the bulk of the maintenance, they definitely provide a lot of help. So that's a plus on my behalf. I understand you gotta pay your deductible, but sometimes the services that they provide are not even the amount of the deductible. Therefore, that's an overpayment to me. The guys might come out and fix something that's not even 100. If you were to call them directly, they probably wouldn't have even charged you $100. So that price should at least be adjusted. Even if you don't give a refund, you can at least go towards your next month's bill so everyone is still being compensated at the same time. It won't slow American Home Shield's finances down because they're still receiving the same money.

Joe, my husband, noticed on our benefits that lock changes were included with the move. So, he contacted American Home Shield and I got an email saying that the contractor would show up on this date. I needed to call to get the time set and the whole nine yards. The man from Texas Roadside Rescue came over and changed three of our locks. He finished it, gave me the keys and had me try them out. He was prompt, kind, professional and did his job. The experience was 100% amazing. We had a problem with one of the thermostats that was supposed to have been fixed before we moved in and American Home Shield contacted a great service. I'm going to hire them off-book for our regular maintenance now.

American Home Shield is a very convenient service. I just make a phone call. Last time, it seemed like I automatically was able to auto sign-up through the phone. I didn’t have to speak to an agent. But they could improve the efficiency in which they get technicians out to our home. The contractor seemed like they’re on demand, and probably many companies are like that now. So it took a while to get an appointment to get them. But they came and were able to assist me. My freezer died on me, and the technician identified that the Freon was leaking. So, they replaced the refrigerator. I like it better. I would refer American Home Shield.

Our water heater wasn't heating the water and it was pouring water out all over the floor. The contractor called us and told us they were coming that same day. The tech diagnosed the problem and was in and out in a very short time. He knew exactly what he was doing and was very considerate. The problem ended up being a seal on the element that broke. They had to replace the element.

I had a bad experience with American Home Shield. We had an issue in my apartment for a water heater that broke. I opened a case with them, and they sent the first plumber to fix it. American Home Shield didn't like the price the plumber gave them, so they had to send a second plumber. Again, they didn't like the price. They had to send a third plumber and keep sending plumber after plumber. It delayed almost a whole week to have my water heater fixed. That's not acceptable. We had no water heater until they had to be okay with the plumber who came and fixed it. Something like that should be fixed right away. This is the first time this happened and I was very frustrated with them this time. On the other times, they assigned a contractor who came and fixed the problem.

I put a call in with American Home Shield for the water heater. The water heater guy had done everything he could do and there was a bad breaker. American Home Shield had to send the electrician. The guy that was here for the hot water heater took care of calling the warranty company for that. The electrician was great.

My AC unit wasn't working. I made a service request to American Home Shield and they set up an appointment. Then, the company contacted me to let me know they were coming on Tuesday in the schedule. The repair was done last week. The techs were very professional. They came in, checked inside, checked outside, told me what was wrong, what was broken, replaced the part that needed to be replaced, and asked me if I had any questions. They gave me instructions on what to do so I could be satisfied and they were perfect.

American Home Shield has been very upfront, and all the workers have been professionals. They came in and did the job. We had a complaint about the air conditioning would turn on and stop. And a bit later, it would sound like a diesel truck and it would rumble, and stop. And a little bit, the air conditioner would come on and run perfect. He said, “Look. I can't do anything if I don't hear it doing it.” He said everything in the air conditioner was good. Nothing was burnt. And he went to my thermostat and adjusted it because we couldn't get the air conditioner to go below 80. So he went on his phone, looked at the back of it and did something to it, plugged it up and asked, “What do you want it on?” I said “78.” It’s getting 78 now before it shuts off. So, he fixed half of it.

I am liking American Home Shield’s service. We've used it twice this year and we have had great success. The icemaker on our refrigerator went out about three months ago and last week, we had a stoppage at our kitchen sink. For the plumbing, I put in the order with AHS and they said it could take 24 hours for the contractor to call, which it did. Pro Tec Plumbing called the next day and that was fine. But whenever I called them to check if they had gotten the work order, their mailbox was full on their voicemail, which is the only negative. When the repair guys from Pro Tec Plumbing came, they were very young guys so I didn't know what to expect but they did a great job. They knew what they were doing and came in and had the problem fixed in about 10 minutes.

The air conditioner was not working right and I put in a claim online with American Home Shield. I got a call from the service provider and a few days later, they came out and took care of it. We had another repair for a refrigerator and it was taken care of too. AHS makes it very easy to get repairs done. It's perfect in our case because this is my daughter's house. She's in Florida and I'm in Michigan and I can't go and just run and do the repairs, even if I can. So, AHS solves a lot of problems.

We're still in the middle of a claim for the refrigerator. American Home Shield is gonna replace it. So we're doing the ordering and we haven't received it yet. But the guy who came out was great. So far, so good. I have peace of mind that if something breaks down, then it will be covered.

My AC isn't working properly. I did a claim with American Home Shield and that was easy. The tech that came was very good and helpful. We had to order a part and I'm waiting on that. While we're waiting for my AC unit to be fixed, I found a window unit but it’s still not as cool as my regular AC.

Drip Drop Plumbing redid the kitchen faucet and the garbage disposal and said that wasn't working. They also replaced the toilet that has started giving us some trouble. The only contractor that hasn't really done what he should was the electrician AHS sent. He put his meter on and said, "Hey, it's not the fixture. The fluorescent bulbs burnt out.” He didn't have any with him and didn't have time to get them because he had to be in some other town. Our older son had checked it and said it's not the bulbs. He replaced the fixture and we put the bulbs in that the electrician had said were no good. They have been working fine since. The electrician didn't do crap.

The drainage for my air conditioning was clogged up and a contractor had to come out and unclog it. With American Home Shield, I like the peace of mind of knowing that I can get home repairs done whenever I need them. However, we had a window on my house get broken, and I noticed that American Home Shield doesn't cover repair of windows.

American Home Shield does good. I recently did a claim for the garbage disposal that was stopped up and the contractor resolved the issue. American Home Shield has improved from when we had an issue with them. I asked how many service calls can I make annually and the rep said there's no limit. That's good because it seems every other week, I'm calling them. Everything seems to be breaking down but thank God for American Home Shield. Their contractors come out and take care of business.

My hot water had a leak in it. The techs were very good. We had to get a new heater.

My air conditioner went out. I talked to Higginbottom on the phone. They were great. The tech came a day earlier than anticipated. I told him what was wrong with it before he came, and he got the part. Everything was perfect.

My air conditioning completely went out. I made a phone call to American Home Shield to do a claim for it. It was easy. It’s just that they don't do anything on weekend. So, I went for three days with no air. When I have an emergency and I'm in 105-degree weather and have no air, I want someone to come out. I had to vacate my home because you couldn't stay in it. I didn't like that. I had to take my animals and go because it was almost 90 degrees in here.

American Home Shield is great and I like my service with them. Some of the stuff that I needed got fixed quickly. They sent out someone who was very nice and replaced the ice maker motor. They had to order it and that took about two weeks.

So far, the service has been pretty good and it's beneficial not having to figure out who to hire to do work. The worst thing about it is sometimes AHS will create a call and create a second one and charge me twice. I have to call to get the credit if I need a second guy or they send a wrong person out and I end up having to correct it. Also, when I call in, sometimes I'm dealing with people overseas and they switch you to somebody in billing. So, it's sometimes a little complicated. But it's fine and the people overseas are pretty good.

Our AC unit upstairs was not working and we were on vacation. When we came in in the afternoon, I put a claim in and American Home Shield sent somebody out in less than 24 hours. First, we had to set an appointment time, and the tech was able to get to us quicker. He was here by 2 o'clock the next day, and he was great. He figured that it was something with the thermostat ‘cause he tested other things in the AC unit that's in the house. He said, “You know, if it's the thermostat, I have one in the car. So, I don't have to come back.” He then went and checked our outside unit. We have two units, and he checked both of them for us while he was here. He fixed everything that day, and so far, so good.

I recently did a claim to American Home Shield for an electrical issue. The socket itself was burnt out, so the individual had to replace it. One of the wires was frayed. So, he cut the wire and then pulled a little bit more out so that he could have a more secure connection to it. He was good. He was respectful, and asked what we felt comfortable and if he needed to wear those little booties or wore his mask. We gave him appropriate guidance and he went straight to work. Before he left, he asked us to test everything out, verify that it worked and that the problem was resolved.

The light and the control of our gas stove went out. We had to wait three weeks for the parts with the way everything is now. But they fixed it. And I'm very pleased. The repairs are done correctly but the price keeps going up every year.

I've used AHS multiple times. My only issue with them is that their website is not always responsive when you're trying to put in a claim. You have to retry multiple times to put in a claim, or just call. I always get service immediately when I call. But I would constantly get server cannot be reached and I've tried from multiple locations, from my phone, from my laptop. It's really weird because it's hit or miss. They also don’t have an app, which is frustrating. Because I would rather just use an app.

Every time when somebody came out, they didn't know how to work with certain pieces. Some people know how to work with LG but some don't. But if somebody didn’t how to work with a certain piece or couldn't determine the mistake, American Home Shield always sends another person. So at the end, the problem was fixed. With my refrigerator, I waited too long for somebody to fix it. It didn't make or release ice but the contractor couldn't register what was going on. In the end, they needed to change the door to make it work. They fixed it. But they came in many, many, many times. I feel sorry for them.

I had a backup in my plumbing and this was my third time calling on the same issue. It's just me and my husband and we don’t have any kids who throw any objects down the sink. But we just kept having this backup coming out of the floor drain and the laundry sink. United Air Service tended the last time. They were very professional, informative and knowledgeable. They walked us through everything that they were doing, which was extremely helpful. We bailed water for the whole weekend. So, I was so happy to see the repair man. He knew what to do and that he gave me all the information, which was extremely helpful. So far, everything is working. They snaked the line all the way out to the county line. There was some type of obstruction there and Public Works is going to come out to see, because I'm surrounded by trees, to make sure it's not a tree root on their end. But our line is clear.

American Home Shield has been great. I did a claim when my washing machine wouldn't drain. It took the techs about a week to come out. They had to order the part. They were there about 30 minutes and had it diagnosed and ordered the part. It took them another week to get it. They came out and it took them another 45 minutes to get it put together. It's working great now.

AHS has done a great job. They've covered everything that I needed to be covered. The warranty covers things that'd be a lot of money out of pocket if I had to contact each contractor. It's almost like this insurance policy that I have, that I only have to pay a one-time fee. It's very beneficial. I don't go without it. Recently, I had a leaky faucet. The plumber fixed it right away. AHS is the best warranty company I've dealt with. And that's why I'm sticking with them.

I did a service call, but I cancelled the service call. They billed my account, but I have not gotten my money back. They said it’s 7 to 14 business days for your money to be returned to your account. I think that’s way too long for this one. This is back on the 21st of June when I cancelled the service call. They shouldn't bill you or take the money out of your account until the contractor actually comes out to your house to perform the work. They took the money way before he came out. The day after I filed the service call, I was charged. It took the contractor four days to come out and check my AC unit. The tech that came was great. He fixed it the first time. He took care of the problem. AHS is a good service. They get things fixed. Sometimes, it takes a while to do it, but they get it fixed. I don’t think it’s their fault. It’s more of the contractor’s fault. They are always booked up.

I love the service with American Home Shield. It's simple and there is no stress at all. When you have a problem, you call them, the tech comes right out and fix it for you. They provide excellent, fast and responsive service. I had a boiler leak and the tech came the day after and started the repair work. But it has not been completed yet.

Sometimes I like American Home Shield but sometimes I don't. I am very pleased with what they are doing but sometimes I get into problems. For example, the dishwasher was leaking and it was under the warranty. The dishwasher man called me on the side and said, “Not doing anything until I have to pump it and you have to give me $150.” I couldn’t go back and forth. It's taking off from work and giving them a call. I believed him at the beginning. After the fact, I'm thinking that he was trying to pull one over me because it's leaking again. He said he spent 90 minutes on it but when I called the tenant, she said he was there not more than 10 minutes.

My central air stopped working and the claims process with American Home Shield was good. I called them and made the claim on their phone number through the automated system. I did it incorrectly so I called them back to get a representative and she fixed it for me and it was smooth. The tech was professional and the issue was resolved that day. It was a very positive experience and I was very happy. AHS gives me peace of mind that I don't have to suddenly incur a gigantic expense if something goes wrong.

We filed our claim for a broken dishwasher door online. The repair was quick. The techs were good. The dishwasher is working.

When I call American Home Shield, techs normally come on out. Recently, K & S did a good job. My shutoff valve under the sink was not functioning properly. So, I had them come. They were leaking. The tech tried to turn them on and off. One of them wouldn't turn off. He was able to fix it. Repair work was good. He went above and beyond. He explained everything well and was apologetic since he came from another service call that ran over.

One of my upstairs toilets would not flush. The plumber showed me the problem and how to fix it if I can't get anybody out the next time and I said okay. I've also worked with American Home Shield over the years on the past two other homes that we had, and it's always been a great experience. They've been really good about sending out good contractors and positive people who are very nice and willing to listen to the consumer about what went wrong and what was going on with the product. So I love them.

I was missing electricity in part of the kitchen. It’s fixed now.

I had a busted pipe and I had to shut off my water. It took the contractor a little time to get out there, but they got out there in no time. They were pretty good. Everything's working just fine since they came out.

There was a leak in the outside condenser coil, and when you have a leak, you can’t fix it. You have to have the condenser replaced. It took two weeks for American Home Shield to get the condenser to the mechanical company, then they scheduled the service. They were thorough, and they were in and out of my home within two hours. This mechanical company that AHS sent out to my house this year is the best one that I’ve had. Because last year, I had people come out, and they were not very good. American Home Shield should get better qualified contractors.

We almost dropped AHS during the pandemic because everything got so bad. But for the most part, it's convenient to get the small appliances fixed. A recent claim was for the washing machine, which Aro Appliance came out for and they were prompt and efficient.

We love American Home Shield’s service. The only thing I didn’t like was that when we had called, they were supposed to respond in 48 hours. That was what we were told, and it was a long time after that. I had to call back. I think the girl that I talked to on the phone didn't process it and then, they put it through. They gave me the plumber’s name, and I left a number with him, then he called me back. The guy that came out was great. He did his job and he was very professional, very well-mannered and polite. I would recommend Maritime Plumbing to anybody. Nico was the tech’s name.

American Home Shield has done what they say they're gonna do. When something's broken, somebody's out within 48 hours. So, I'm very pleased. My most recent appliance claim was for the dryer that stopped working. The repair people came, and they fixed it. They didn't have to order a part. The tech had the part. I've also had somebody out to do the plumbing, and I'm not as pleased because the guy solved the immediate problem but didn't solve the real problem. The real problem came back three weeks later. I just kinda accepted it as reality. Otherwise, the refrigerator’s done very well, and the electrical people did an excellent job.

I don't like American Home Shield's service. The idea of having home warranty is great. However, I don't like the idea that when you call for somebody to come out and fix your dishwasher, they send somebody out and the guy looks at it like you need to tell him what to do and you need to download the manual from the computer. He doesn't really fix it. In reality, if you have somebody come out to fix something and they don't fix it, you call them to come back and fix it again. You do give them a second chance but if they still don't fix it, you don't call them out for a third try. You say, "Look, I want you to fix this thing. You're not fixing it. Why am I having you come back out again." It doesn't make sense.

American Home Shield is a great company. When I have a problem, they get somebody out to provide the service that I need. They're prompt and make sure everything is okay. They've helped me with several things in my home. When I had a claim of my garbage disposal, techs came out and replaced the whole unit. It's working fabulously now.

I had to rekey the whole house and there was a key that wasn't working. The tech was able to walk me through what was wrong and then he fixed everything. He went above and beyond, making sure that my doors were safe. Since I was new here in this home, that gave me peace of mind knowing that now, I'm the only one with that key. I also used AHS to get the water heater repaired. In the beginning, we had issues with communication. They had my email was wrong. So I wasn't getting what they were sending me. But once they got my email correct, then we were able to communicate better. Overall, I'm happy that I have the security that if something goes wrong as far as major appliances, I can call AHS and it's gonna get taken care of.

I like that I can call American Home Shield and I can get my work orders done in a timely manner. I especially like that the people they have sent lately have been really customer-friendly and they explained what they're doing. They get the job done proficiently. When any of my friends buy a house, I always tell them to go with AHS.

My air condition stopped working. The contractor had the appointment set for July the 5th, and I was, "Oh, my God, it's gonna be hot." But they ended up coming on the 28th. The tech came out to fix my ac and did well. It didn't even take 40 minutes.

I'm happy with American Home Shield. But there are a couple of things that I questioned. I had a waterline break and it was outside. They told me they couldn't cover it since the break was outside even though it ran into the house. The other issue that I have is we requested one of the vendors that we normally get assigned to not to come back. But American Home Shield keeps sending them saying that they can't change it.

I had an appliance issue and I called an appliance repair guy out. An electrician came and he would have to install a box. It was an improper installation and it wasn't covered under the American Home Shield. This would be a cost out of my own pocket so I just went ahead and did it myself. That aside, American Home Shield is good.

The rep from Kyka Tech did a rekey on the home we recently acquired. He tried to set up the appointment when I first put the order in but we had not moved into the property yet. So, he let us know that he would hold on to it if he was able to with the work order. I contacted him when we got here and he was able to pick back up the work order and get it done for us. He was very professional, friendly, helpful and quick.

There was a leaky faucet. It was rusted out and Taz Plumbing replaced it. They were professional. They called ahead and they were on time. But I'm thinking about quitting AHS because they keep raising their prices.

We were trying to turn the AC on and it wouldn't, and the wires kept burning out. We called and Ace Mechanical came out. I was calling for the same problem every time and they finally decided it’s gone. They were fairly quick to get out here. It was just that when it came down to the equipment, we had to wait for American Home Shield. I run my business out of my home so we had to go and buy air conditioners in order to stay cool because it took a long time. It was last week that they just put it. One of the downfalls was I had to pay 1,600 out of pocket. Still, I wholeheartedly recommend a home warranty. My husband, at first, said that we didn’t need that. But I said that we did and I just kept making sure that he was paying.

I like American Home Shield's quick response. I called and got a text message an hour later. The appointment was the next day. The contractor came on time and took care of the problem with the toilet.

I had a leak that was coming in through the floor of the home. Service people showed up quickly for a claim I had. A lot of times, the owner would call prior to showing up and finding out what the problem is and how they can help. They evaluated the problem and fixed it quickly the last time they were there. The problem turned out to be a water heater that I had outside and somehow the water was seeping in. I had excellent service and everything seems to be working fine at this time. American Home Shield has been able to sort out any issues that I have had with my home. Service people have been out a few times already this year. I'm happy with the service all around.

I'm satisfied with American Home Shield's service. If something breaks, I can get it fixed and not have to replace it or spend an arm and a leg getting someone to come out or searching for someone to fix it. Recently, a repair company came out and fixed my dryer. They also looked at the washer and the wall oven and ordered the parts. It took a while for the parts to come in, but once the parts came in, they came out and fixed everything. They were in and out and I haven't had a problem since.

AHS is a good deal. We've had many claims this year and the claim process went really quickly. Regarding the techs, everyone was good.

The heating element on my dryer went out. I called on a Monday, and Tom's Appliance Repair was there Tuesday in the afternoon. The guy explained things to me then he pulled out my dryer and said, “Yeah, that’s exactly what I believe happened. You just had a kink in the vent hose. Eventually, it would just keep heating up until it just burned your element, which happens in 90% of any reason why a heating element burns out in your dryers.”

Whenever I contact them, the staff is very kind and they try to do everything I ask for. Their response was quite fast. The AC unit was really old and there was something broken inside of it. I needed a new one. Then, there was something that they needed to replace in the old furnace for compatibility.

Water wasn’t coming straight out of the faucets. The faucet in the bathroom and the one in the kitchen were both covered with scale. And the filters needed to be replaced because of it. Everything was fixed to my satisfaction. The plumbers were very nice and professional. American Home Shield is a good value for your money.

American Home Shield sent somebody out for the AC, but they didn't know what they were doing and couldn't do anything. Then American Home Shield set up for Build-It to come out and they took care of it. They checked the unit out and found that it was low on Freon and they put Freon in the unit. So everything was good.

Service with them has been good. We've done a rekey and everything went well. The tech was very experience and he was able to solve my problem. With them as my home warranty, if anything breaks, I can just call Home Shield and then they can send someone to come and repair.

A contractor came out for an issue with the AC unit. They tried addressing one thing on a Friday afternoon. Another issue popped up, and I reached out to them. They came out Saturday. It looked like there was a part that died on the motor. It was a holiday weekend so they came back out on Wednesday and fixed the whole thing. Overall, the experience was good.

American Home Shield has addressed all issues that I've had and I'm very pleased. I call to submit my claims and I speak to a representative. A couple of times, I've done the video where they can look at what the problem is. Then, I pay my $100 and they schedule a technician to come out. They tell me who my vendor is going to be, give me the number, and say that someone will contact me within 24 hours. Usually, that's the case and we schedule an appointment, they come out, they take care of my business, and they're in and out.

I submitted a claim online. Normally, we call. But this time, we had it done online since it was so late at night. American Home Shield sent somebody out on a Saturday. It was supposed to be around 11:00 to1:00 but the guy ended up calling around at 8:00 or 9:00 and saying they don't fix hot water heaters. He said he was gonna give a call back to the office and the office was gonna call me. But I never got a phone call. I’m paying $100 for the services. We didn’t get anything done or fixed and we were wanting to see if we could get our money back. Right now, the whole front of the house doesn't have any hot water. This has been happening since last Thursday. That aside, our experience with American Home Shield has been good.

Our air conditioner was leaking. The contractor was fine. But unfortunately, it's still not fixed. So the tech came out again yesterday. We're not sure what the resolution is yet. But overall, American Home Shield is great. We're really happy with them.

I couldn't get the heater on my pool to work, so the contractor came out and fixed it. The claims process was good. The only issue I had was it took about five days before the company responded back to me. But it was sort of the start of the pool season here and so I'm sure he was super busy. When he got here, he was really on top of it and very helpful. He walked me through the whole process and gave me some pointers on how to use the system so it wouldn't happen again. I've had previous repairs over the years. I had a garage door opener, a pool pump and the air conditioner fixed. I have peace of mind with American Home Shield. The fact that I can have what would be a super expensive to have fixed done for just the co-pay is really amazing.

Anytime any of the siblings had problems with anything at their house, my daddy would go out and do it. But he was getting up in age and with his health deteriorating, I got American Home Shield for myself. I would call them and they would come out and take care of anything that was broken. I’ve been with American Home Shield for years. When I call to report something, I have to give them $100.

I've had two calls with American Home Shield. I feel like I'm paying the majority of the fees, but it is what it is. When I call them, they are responsive. I called to have my dishwasher fixed, and it took a while. The first company they sent me to did not respond at all. I called back a week later and American Home Shield assigned me to another company. They were responsive. They scheduled me in very quickly. The technician came in and five minutes later, he was gone. I waited longer than that for a five-minute visit for my garbage disposal. It would have been nice if there would have been some type of troubleshooting before. I called American Home Shield recently for my hot water heater that stopped working. The customer service representative called around to a couple places, and she came back on the line and said they didn't have anybody available. But she ended up finding me somebody who was a very good guy. He came out and fixed it.

When I put in the claim, American Home Shield texted and emailed me to tell me who was supposed to come. AHS gave me the phone number and said I can contact the contractor if he didn't contact me within a couple of days. But Sal called and said they were in the area and would come out. But I rescheduled until the day my husband was here. And we rescheduled for that Wednesday. When we called somebody a while back with AHS and the door was going up and down, the rep said if it stopped opening, it was probably the switch. That's why we called the electrician to come out and he said it was not the switch because we were getting power. He used a tool. And he said, "You're getting power from that."

The ice maker in my refrigerator wouldn’t work. I submitted a claim with AHS and it was very easy. I had techs come in three times and on the first two, they sent the same guy out. He fixed a couple of things but he did a horrible job. Then, AHS had another guy come in and he adjusted the ice maker, but after a while it stopped working again. It had been over the course of almost two and a half years that they'd been playing with this thing. So, they had another guy come in and he replaced it because it couldn’t be fixed. So far, the new ice maker is working perfectly.

Our bidet was moving and the flush wasn’t flushing. We did a service request with American Home Shield and everyone was okay. The technician from the company Aladin did the job. I had some leak so he came back and showed me this was from what. I have three units and I have it with American Shield. They're good and it's easier to have them.

Frog Pro had good people. They did everything I asked them to do. My AC has been working well. I recommend American Home Shield to different people.

The contractor was fantastic. I had a leak in my washing machine and the techs said, "Oh, yeah, we can replace this part." So, they did but it continued to have the same problem. The techs came a second time and they're like, "No, we can't fix this. You can go ahead and we'll replace it for you."

I've had American Home Shield since 2007. I love it. I just make a simple call and pay $75 upfront, and things get taken care of. Immediately, an order is issued for the service. When I signed the first time, I took the top tier so everything would be covered. Recently, I had two different calls, one for a plumbing issue and one for an air conditioning issue. Both got resolved. For the air conditioning, I had called somebody the beginning of the summer. He was too busy trying to sell me a separate contract from that company that he was working for. I turned it down. He didn't do what he was supposed to be doing. I made another call and a different company came in. Now, my air conditioning is back to full blowing.

Everything's been fine with AHS. When I request the service, I do it online. I found out it’s much better and faster. Sancho Services came out recently and they were very good and very knowledgeable. I had an issue with the mechanic stuff inside the toilet lid and they replaced that. They had everything they needed when they came out. AHS is worth having.

I like American Home Shield. I've had them for a few years now. I had my hot water heater replaced two years ago, but then I just had it serviced last week. AHS was pretty quick. They contacted me within a day, and they’ve been getting some really good vendors out to service me like for the plumbing. I had the garbage disposal replaced and the garage door opener replaced a few years ago. I've had a leaking toilet and they fixed that. They're pretty sufficient. They don't have me waiting for a long time. I usually call to do my claims. They say you can do it online, but I prefer calling. When I call and use the automated system, they will automatically take the $75, which I'm fine with.

American Home Shield replaced what we had with a nice washer and dryer. I appreciated it. I’ve had to have their contractor come several times on my oven though. We didn't think it was gonna be able to get it fixed till they checked one more thing. We're hoping that’ll last. Two years ago, we had a leak in the wall. It was under our kitchen. We called American Home Shield and they had a guy come out. When he came and saw that it was pier and beam and he was gonna have to dig 3 feet to get under the kitchen, he said he was gonna call American Home Shield. They said they would not cover it. I said, "It says within the perimeter of our home. It’s not on the outside of our home. It's within our home, underneath it.” They did not cover it, so I was frustrated. They refunded me my money and my husband ended up fixing it for $19 himself. He just pulled the oven out and cut a hole in my wood floor.

The last experience I had with the garage door man and the plumber was horrible, and I don't want them back at my house ever again. That's how bad it was. The garage door man was very rude and disrespectful and he told me my garage door can't be repaired. He didn't even try to go over it. If he would have fixed it when it was barely broken, it would have been okay. We kept raising it up and down, then finally it just crashed, and I ended up having to buy a new one. With the plumber, he came out one holiday and we were barbecuing and he wanted a plate of food. He was a young boy. We gave him a plate of food and then found out that he didn't even install the faucet right. He was fixing the kitchen sink, then come to find out, the sink was leaking. He left a loose spout, where the hose used to come out the old sink, he left that open.

My food in the refrigerator was going bad quickly. We were losing a lot of food. I've never had that happen to me. So, I asked American Home Shield to have someone come and check it. I had to call the company several times because they were keeping me updated and then, every time I called the lady, she was in a meeting. So, it's kind of frustrating a little bit. As far as AHS, they were pretty fast with my claim. Right away, they got me in contact with the company that was supposed to come out here.

Some of the people American Home Shield has sent us are bad. We’ve had some plumbers who came in but wouldn't do what they're supposed to do and are rude. We've had this one company that AHS keeps trying to send to us for everything and we keep telling them not to ever send them again to our house. They need to use companies that are good and not jerks that don't wanna do anything, and that's what they've done. Other than that, we've had decent luck with AHS and we have gained the benefit from other things they've done.