American Home Shield Reviews

American Home Shield set us up with Beaches Air Conditioning and they were absolutely terrible. They came out in multiple occasions, didn't know what they were doing and tried to do the quickest fix. It always failed, regardless. The fan that was initially put in the unit by Beaches Air Conditioning was too small and they also installed the incorrect blade for the fan. So not only was it overheating the fan because it was too small for the unit, the fan blade itself was extremely loud due to running too fast. It couldn't keep up. The correct motor was a two-stage motor, which is required for that unit, and that was not put back in by Beaches, and they knew that. I hope AHS never recommends Beaches to anybody in this area and I hope they do terrible because they were terrible.

AHS is great. Whenever I called up or have gone online, I have had somebody call me within 12 hours, the most 24 hours, to book an appointment. They schedule it, they get out here and fix the problem. For the most part, they have done a phenomenal job, with the exception of my stove, which has been a failure. Not really their fault, necessarily, but the vendor's fault.

AHS's service is there when I need it. My AC broke a couple of weeks ago and they had somebody out within the next day. Flowertown Heating and Air fixed the problem. It was all good.

Our coverage ends today and we have given thought to renewing it. It has been nice to have that safety net, but we're unsure of being able to justify the expense. However, everything has been great with us and if I had one criticism to make, it would be allowing the customer a bit of choice in the service provider. Looking back, there’s no way we could have known this, but I wasn’t wild about the guy who came out from Sears to fix our dishwasher. He knew his stuff and got the job done, but he had to come out twice. The first time, it wasn’t what he thought it was, which I understand. He had to come out a second time. We ordered a part then he fixed it. It works fantastically, but the customer service experience could have been better. And here I am complaining about getting my dishwasher fixed for a home warranty cost total of $100. On the other hand, Matthew, the plumber, was fantastic. There was a bad seal in our upstairs shower and he replaced it.

Sometimes it takes American Home Shield a while to get someone to help. If I call them on a Thursday, then they tell me Tuesday. One time, I called American Home Shield on Thursday 'cause the air conditioning was making a very loud noise. Friday morning, the air conditioning went out. I have lupus and it got hot in the house. I called them back and the dispatcher who answers the phone worked hard to get the mechanic out to help us sooner and was able to do that. It worked out nice because they were there by noon on Friday.

AHS gets stuff done. I like them. I also had them at my old house when I owned another home. Recently, my dryer wouldn't start. The tech came out here and figured it out pretty quickly. I also had an electricity claim, where electricity wasn't running to anything in the kitchen, any of my appliances. There's a special switch or a special type of plug. The tech tried to explain it to me, but keeps it from causing worse issues when there's something that could flip the breaker. All I would have had to do was press the button on the switch. So when he did it, I was like, "Oh, man." He was nice. He figured it out in about five minutes and he was done.

We had a leak in a faucet and a toilet that was taking forever to fill. I called American Home Shield on that one because this was something we purchased the home that should have been fixed originally. And supposedly, it was done by one of the contractors. So, when AHS said I missed the time to do a relist, we just opened a new ticket. I received the name of the actual technician, as well as his phone number, and the company that was gonna be in use. Everything is fixed, and done fine and quickly. The technician was very personable, chatted and explained each process. He also showed me what was wrong.

We had a leak that was causing water to come out of what looked like the tank area. A repairman came out, inspected it, and knew what was wrong. A seal had gotten old, corroded and was not holding anymore. He was very professional. He left, got the replacement seal ‘cause he didn't have that exact kind with him, came back, put the seal in, and fixed the toilet. The only problem was we had a little bin and he needed to borrow a bin to catch the water. It was dirty and the toilet was dirty when he got done from the black residue from the toilet tank.

AHS could improve on getting more vendors to do more specialty items. The appliances were not a big deal. But my pool that was serviced last year took a long time to get resolved. But with my recent claim, GE was dispatched and my issue was addressed very quickly and resolved within weeks.

We had an AC claim and South Florida Crane & Cooling was wonderful. They solved my problem. We had a possible power surge that caused our motor and our air conditioner to reverse. Our fan in the compressor box outside was running in the reverse direction. So, it wasn't cooling, and it was running the air in the wrong direction over the coils. They had to replace the motor. I’m very satisfied with them.

The AC was not cooling and I called AHS and then the technician came out the next day. It was a very good experience. The technician came out quick. The repair was done quickly. It only cost me $100 out of pocket this time, but if we had not had the warranty, it could have cost a lot more. Before, I had an experience where my refrigerator was out and it was a horrible experience. I called and they couldn't schedule my appointment for a week or two out. Then when they did schedule it, the person was supposed to come one day, we waited and waited and waited. They didn't come. So I had to call back, and then I couldn't get another technician out for a week or two later. Then when they came out, they looked and then they had to order a part. Then it was about three weeks after that. It took over a month to get my refrigerator repaired. So we were without a refrigerator for a month.

Somebody sold me the house and gave me a home warranty. A lot of stuff is not covered. But people came out and fixed what’s needed. I used the home warranty when there was a leak in the roof and inside my ceiling. The tech said it was an overflowed tank and he emptied it. He told me to wait for the next rain.

The fan motor needed to be replaced and I was impressed that they got back to me as quickly as they did. I placed the claim one night and I had an email immediately from AHS saying it's been assigned to a vendor. Then, the next morning, I had a call from Higginbottom's Heat & Air about scheduling. They came out and took care of the issue.

It took forever to get my refrigerator to where they finally decided it wasn't going to work. The contractor’s great. But the refrigerator would work for about a week, and then it’d break down. Then I'd have to call American Home Shield again. This went on since the first of July. Finally, the contractor said, “This particular model here that was made during this time does this. And if I had looked up the model, I would have probably given up a lot sooner just because I've had every one that's been made during that month’s time.” But I got a text from American Home Shield that said that they were going to pay for the refrigerator. It just took forever.

So far, American Home Shield's service is pretty good but they go up on the price. I guess things have to go up every once in a while though. Certified Electrical Technologies recently came out, and the tech was informative, showed me what the problem was, corrected the problem, and even gave me some insight on other lighting issues that I was looking at and things that I want to upgrade. We also have a refrigerator claim in the past, and we had a technician come out for that. He was good, really informative and I had a very extensive conversation with him as well.

Stephen’s Appliance came out recently for my dishwasher and it was at least the third time they've been out. They came to check it the first time and said they needed a part. They said that American Home Shield ordered the part and it was taking a while. It took a couple of weeks to order the part. Before covid, it was faster. They brought the hose back and changed it. Still, the water was running out of the dishwasher. They said they needed to replace another part, so they came back and replaced it.

I've had American Home Shield for quite a while and their service is excellent. They respond to concerns really timely. I love the fact that when you call, you get service. That part is really prompt. I have no issue with the service fee too. At one time, that was $100 but it went up to $125. The service techs that come out from whatever company would usually be right on. When I had an AC issue, a Budget service guy came out and he was really great. The problem seemed to be resolved.

The air conditioner was not cooling in our rental property. The tech from MS Services explained what was going on and tested the unit. Then, he did some cleanup and that fixed the issue. AHS is peace of mind. They do what needs to be done and they take care of things.

The AC compressor wasn't working and then come to find out, it was a capacitor that burned out. It wasn't getting any power whatsoever. The tech, who is the same guy that comes out all the time, said that he would be out as soon as he could but it may not be for a day or two unless I call back Home Shield and tell them to expedite the service. So my wife called and she said that she needed service today as she has people coming in tomorrow. AHS was like, "All right, not a problem.". The tech called back and said, "Okay. I just got the email. I'll be out today, hopefully before 5:00."

I'm fine with American Home Shield's service. The contractor was fine as well. They fixed my equipment in three days.

We told the repairman, Jose, that the sensor was broken. He said there are no sensors and all he could tell us was under the plan that we have, we do not have coverage on the duct. In order for the duct to work, they had to take the sensor out or they couldn’t open the vent. So we will now have to pay somebody to come and put the sensor in that should have been covered by American Home Shield. My daughter couldn't believe that we had to pay $75 for somebody to say they couldn't do it. We probably won't renew our contract with American Home Shield because we weren't very satisfied with the outcome.

My air conditioner went out. I went on to the website, found the link to put in a request, and the next business day, we got an appointment from the guy. The first day, he couldn't get there because there were so many appointments, but he got there the second day. He communicated with me very well and got the problem fixed in about 10 minutes. I would not have known what to do had I not had AHS as my home warranty provider. The ability to just go on there, get some answers, and get it done helps.

I've had three claims with AHS, so far. Two of them were outstanding. But it took several months to get my garage door opener. But the issue was just the control panel. I couldn't contact the contractor directly. I was supposed to contact American Home Shield. It was frustrating because I was working and I was on hold while they contacted the actual contractor, and then I got a response that, "Oh, they're gonna call you tomorrow." But then they didn't call me. So I called back and then I had to wait again to get another update.

My AC was blowing hot air. AHS said I was assigned a technician and that they would contact me in order to set up the appointment. The tech replaced the air compressor and he turned the air conditioner on. That's when the fan motor blew up. He said there were sparks everywhere. We had that turned off overnight. He came back the next night with a fan motor and replaced that. Ever since then, we've had air conditioning. My mom is 83 years old, and she has COPD, so this has helped her tremendously. My brother lives in Connecticut and just recently bought a home and I keep trying to tell him to call American Home Shield and get covered.

It seems like one of our pipes might have frozen because we noticed the insulation around the pipe going from our AC unit up to the furnace in the attic was soaking wet. We kind of fixed it on our own and let it thaw out. It seemed good but we still let the tech come out. The tech said we were really low on refrigerant and he filled the AC up with refrigerant. He also checked the furnace unit in the attic and the unit outside of the house. He told us to not put it below 70 when it's 90 degrees or higher. He was very helpful and he walked us through it. This was the third time in about a year that we had issues with our AC unit and he's the same tech we had in the past. He was very professional and informative. Hopefully, we won't have to see him again but if we were to have issues, we’re going with him.

If we needed something that had to be repaired, we’d have insurance to pay it, where we only have $100 as deductible for them to send someone out. Whatever needs a repair, they’ll repair it, and we don't have to pay any more money. With our recent claim, the refrigerator and freezer sides wouldn't get cold and the ice maker wouldn't make ice. Then it started smelling like rubber or like something was trying to work and it couldn't because something wasn't working. American Home Shield sent someone out that told them the compressor was bad and that it was gonna cost too much money to get it fixed. So, they sent someone else out.

American Home Shield has done very well for me. We've had some problems with our refrigerator, our swimming pool pump and our washing machine. I paid my $75 and they sent someone over, and everything has gotten fixed. With the last claim, I was without a washer for almost four weeks, which was a long time, because they had to order a part. There was nothing that we could do about it until the part came in. But the contractor worked hard and very efficiently. I liked them. When they left, you couldn't tell they'd been here. Everything was spot-clean. People should get AHS. The first time I got a home warranty was on a house I was getting ready to sell. The buyers wanted one so I bought one to go along with the sale. The more I thought about it, the more I thought that I should get one for my house too. So, I did.

Having a home warranty is great. The main part about it is I don't have to worry about anything as long as I pay my bills. I put in a request and I just have to wait for the company to come, check it out, assess and get back to me. So far, I had to have two things replaced instead of being fixed. It didn't take too long for them to get back to me and let me know what they were gonna do and how long it would be before I got another one. Recently, my microwave wasn't heating even though I could hear it when it came on and it was rotating. The repair people who came had masks and they were great. Very professional and personable.

I dealt with American Home Shield ​before with my garage door, and I wasn't happy. This time, I thought that there was something wrong with my dryer and I paid $100 to have somebody come out. The tech did what he could do, but found nothing wrong with the dryer. By disconnecting the ductwork in the back, he said the dryer is working fine. He assumed it might be my ductwork, and he doesn't do that. That's 100 bucks down the drain, but I get it. That's just part of it.

Our hot water heater was inconsistent. We would turn it on, and the hot water would come on, and then it would go cold. I submitted a claim to American Home Shield, and I received the contractor's phone number. The information I received was that I needed to call them to schedule the appointment. The contractor never resolved my issue, though. They came out, unplugged one of my hot water heaters and told us that that would fix that, which then proceeded to leave us without hot water for a couple of days until we decided that we would just turn it back on. The technician was very nice. He came back out. They claimed that we didn't have the right gas line going up to the hot water heater, which is incorrect because we ended up having to get Xcel Energy to come out. This claim is still not closed. We're still working with somebody to come and fix the hot water issue.

My dryer would not shut off unless I turned the timer. I called American Home Shield to file my claim, and they told me that Crockett would be calling and setting up the appointment. Crockett did. The tech replaced the door switch on the dryer. Now, my dryer shuts off and turns on like it should so it doesn't keep running.

I had a couple of different contractors from AHS. Some seemed to know more and less than others, but everybody was very nice. I had a claim for the dryer and when the first guy came out, he didn't really open the dryer because when the second guy came out, he opened it, did some extra work, and had some extra pieces. The repair was successful and it was a blessing that he had some of the parts on his truck, because the other guy had to order the parts and the parts he ordered were incorrect. I also had another claim for the washing machine. A guy came out and took everything off. He didn't realize that the screws were rusted and because he knows how much I like to wash, he left the washing machine as it was and ordered the part overnight. He's supposed to call me back as soon as the part comes in so he could fix that.

I had to go through four different contractors about my washing machine as well as my refrigerator. For the washing machine, water was leaking out and flooding my basement. And American Home Shield is not going to be responsible for that part. They're only responsible for the washing machine. But I explained to them when I called that it was leaking. They called Service Connection and when the tech came out, he had no tools so I didn't know how he was going to diagnose the problem.

The air conditioner quit blowing cold, but it was blowing. The contractor showed up when they said they would show up. They asked me what was up and I told them what had happened, which was some power fluctuations. Our Generac had come on a couple of times, which gave the young man the clue. He went straight to the condenser unit and pulled the capacitor out of it, bench-tested it and it was bad. He had a unit with him so he replaced it and it was fairly simple.

My AC unit wasn’t cooling down and I turned it off. I did a claim with American Home Shield and the lady said she tried to squeeze me in, but she couldn't do it that day. About two days after I did the claim, a tech came out. The AC unit was low on refrigerant and the tech said there was probably a leak somewhere upstairs. He put some Stop Leak in it. Hopefully, that will solve the problem. The AC unit has been running well so far.

American Home Shield's last two responses have been absolutely perfect. The people who came were responsive, polite and very proficient. They fixed things well. I had some issues though with the contractor I had at my rental property in Las Vegas. The people who renting the place got ahold of the contract, requested services and upset the whole applecart. It wasn't a good time. There were four instances where the techs who were going to do the repairs messed up. They didn't keep the appointment and didn't do the job right. The renter shouldn't have called them to begin with. It was just a big mess.

The outside AC would not turn on at all. Billy's A/C Service was great and fast once they were able to get here. The tech replaced the capacitor and everything is working now.

I had a 12-year-old french door GE refrigerator that was basically a wear and tear. I called American Home Shield for service, and the technician came out right away. He said it's an older refrigerator and he'd see what he could do. He came back right away and discussed with me the fact that there were some parts that were not retrievable. They were just out of date. Then, he went back out and talked to American Home Shield. Within 24 hours, I had a new GE refrigerator on order that I had to pay a little bit for. The only blip was they were supposed to call me before delivery and it got delivered faster than I was anticipating. So, the delivery guys had to wait a couple minutes while I emptied the refrigerator and freezer.

The garbage disposal stopped working and the guy came and found something was stuck in it. He got it taken care of and it's working fine now.

There was a leak in the bathroom and the contractor did excellent work. I sent in the claim over the internet and the website was user-friendly.

The hot water tank was leaking from the top and on the bottom onto the floor. So, I contacted American Home Shield. They dispatched L&M and the tech assessed the tank. He took some pictures and said it was inoperable. He submitted a claim to AHS and replaced the hot water tank. AHS is responsive and the people they have on their call list are reputable. Techs have been very professional and clean. They take care of business.

The first claim I put through was kitchen stuff and it was dead smack in the pandemic but I couldn't get through. I would wait on the phone for 40 minutes and then I'd get disconnected. There were all kinds of issues trying to get through to American Home Shield. And when they sent the first company out, it was horrible. The tech didn't show up when he was supposed to. He showed up early. I wasn’t home and my family had to handle it. Then, he didn't check things out. He just said it was cosmetic when it was not cosmetic. I had to file a second claim and that's when they sent out Jea’s Appliance Repair. The tech knew what was wrong with it and everything was very professional.

My air conditioner was leaking water through my ceiling. I made a claim with AHS and the process was super easy. The timeline for the service was also really quick. I called and I had service within at least 48 hours. Apparently, there was a cracked pipe and the tech fixed it. He was great and so far, the AC works perfectly. I also had a few other repairs when I first moved in to my house and my experience with them was pretty good as well.

Right now, we are waiting on a replacement microwave for our microwave that was no longer heating. So far, it's been a pretty good experience with American Home Shield. We've used their services a few different times. We haven't been left out about anything that has not been covered. We're happy with the service.

The AC was cycling on and off. I called American Home Shield and their contractor came. They said it was a capacitor and it was a quick fix. This particular interaction was exceptional. I had a previous interaction earlier in the year that I wasn't so thrilled about. But ultimately, it came out to be okay. You have to know the system and how it works I didn't know, for example, that you could get a second opinion. Maybe that's my fault but when you buy stuff, you get a 25-page document and probably don't read the whole thing. But now that I know that, I'm fine. Everything's great.

The dishwasher wasn't running properly, so things were not getting clean. The techs came out and they said that the motor was busted. So, they ordered parts, then they installed the motor. They've come out for a few different things and they were super friendly, timely, and really helpful. But I was really disappointed with them this time. I put in the call on the 16th of July and didn't hear a response until the 23rd of July saying that they could come out on the 27th. When they came out that day, they observed everything, told me what was going on, and said they were going to have to submit it to American Home Shield.

The dishwasher would work fine the first couple of weeks. But we turned it on and it was full of water. I went online, filled out a claim online on my cell phone, and American Home Shield contacted me via email. Everything was smooth. We called the contractor about it. They came out right away and had it fixed the same day they came out.

We've been with American Home Shield for 18 years. We had a break in service because that was not our fault. We moved and things got really confused in American Home Shield themselves. But after that, we got all that straightened out. They paid for a year for our service for us because of the mix-up. Some of their policies about trying to save something as opposed to replacing needs to be improved because some things, you have to wait on the parts and you could get a replacement faster. It's more expensive for the insurance company. But customer-wise, it's a better deal for us. Recently, the hot water heater quit on us and it was 14 years old. The guys that came were smart and replaced it. But I noticed that I didn't have much hot water yesterday. I don't know if I've got to go up there and turn up the temperature because it came preset from the factory. But I can make the water a little hotter. Overall, we're very satisfied.

Our pool pump wasn't functioning properly. When you turn on backwash, it would kick back into the pool and there were fans kicking out everywhere. Initially, the tech canceled on us because it was raining. The only thing was he didn't call. Because our pump is in a pool house so it's sheltered. So we had to wait another four days for the tech to come back out. But other than that, Mike was really good. He was really diligent at the time to kind of educate me on what I needed to know. He did a fan replace, which was not covered by AHS. Then the dial at the top that spins was getting worn out. After that, the tech realized it was put on backwards. So the in was going into the out and out in the in. Everything is working great now. It took a solid week of vacuuming in a few days, but it's crystal clear. We can see the bottom. The pool is great.

I placed a call for my CH/A on Sunday, August 1, 2021. The call goes through an automated system. I selected speaking with a Customer Service Agent. I provided the necessary information regarding my contract number and home address, etc., and the system I needed repaired. The agent was only able to provide responses from his script. The first problem was the company didn't have a CH/A contractor to assign. I was told I'd have to wait for Dispatch to locate a contractor and assign them to my service call. Because it was on a Sunday, I was informed this could take at least 24 hours before Dispatch would receive my request and then it could take up to 48 hours before I would receive a call from Dispatch.

Arctic Cooling Pros came out and they were awesome. They ended up fixing the valve on the outside unit that the other company couldn’t fix, and putting some Freon. So far, so good.

American Home Shield was quick to respond when I reached out to them. The last repair I had was dealing with a vendor screw up, but not AHS. When the contractor called me on the Thursday to set up, they said they could have somebody out there. They never showed up. It got moved later in the day according to the update. But nobody ever showed up. I was on the phone with AHS 6:30, and they were very good at trying to look into it. They could only do what they could. The vendor closes at 5:30. They couldn't get up with them. The last lady I spoke to said, "I'll follow up with you within the hour." But Island Breeze called me within that timeframe. The lady called me on Friday morning and apologized because she put it on the schedule, but forgot to call the tech and tell him to check the schedule. I had an issue with the dryer one time. AHS was also quick with that.

The service from American Home Shield is excellent. The tech had my issue fixed in five minutes. He was very professional, pleasant and personable. I'm very happy with him. I've had two calls to this contractor and both times, they respond and get here pretty quickly. AHS saves me money. Both my claims have been air conditioning issues and would have been costly.

With my recent claim, my toilet was continuously running. I would flush it, then it would stop, then it would run, and then it would run again. The plumber came and he explained that there was a seal that was broken, and so, it would seal, but then it was leaking. I also had claims for my ceiling fan and my air conditioner and they all have been repaired in a timely fashion. The only thing that I didn't like was last year when my dryer went out. AHS had this guy who wouldn't answer any calls and he didn't fix it so I went for months without a dryer.

I submitted a request the first time on Tuesday. My dryer was not working and the request was sent to a contractor. The contractor told me they will come out on Friday, which was a long time. I called back to Home Shield and the person was very helpful. She took very good care, did some research which contractor could come earlier, found one, then it was done. The contractor was to come out the next day, but then the guy called me. He said, "I am in the area. Can I come today?" I said, "More than welcome," then he fixed it. With Home Shield, the copay is $100 and the monthly is almost $70. To me, that looks on the higher side. I had some other company three years back. Whenever somebody was coming, the fee was $50 and the monthly I was paying was much less. Otherwise, Home Shield's service is good.

I had a leaking water heater and it was addressed great. They came in, looked at it and told me what was wrong. When they got the new water heater, they came in, they were fast, respectful, explained everything they did and were out the door.

I've been a customer of American Home Shield for quite a while and it's beneficial in the fact that it helps you to minimize the cost of unexpected repairs. I find the coverage pretty good. It has saved me quite a bit of money. The only thing I have to say about American Home Shield is that I had one bad experience. But because of the protocols that American Home Shield has set up, they’ve helped to alleviate the problem.

We had four problems with my plumbing. The kitchen sink faucet had water squirting out at a certain angle. The kitchen sink wasn’t draining well. The bathtub had no working plug and the temperature control in the bath wasn’t movable initially. The last problem was the hot water wasn’t working according to the test that I had done and the plumber did while he was here. He wrote up all of these. He wanted to be upfront on the first visit that he didn't know if the authorizers would approve the water heater replacement, which was odd since water heating was one of the checkboxes in my online thing. But that was all okay.

The water heater keeps turning off. I called the contractor again and they came. They told me, one day, then they called me and said it would be another day after. I had to change my schedule again at work. And then they came and the tech said he thought it was something on the roof that the wind blows and the heater turns it off. But I never had a problem with that. And he said he would see if those water heaters have any problems and they will call me. It has been three days. I'm just waiting to see. My husband always has to go up and turn the thing on. And if he's not home, I shower with cold water because I don't know how to do it.

American Home Shield's claim process, as far as putting in a request, is a lot better. We had a hard time during the first year we had them. I was not satisfied. During our second year, we were all going through COVID and I know there were some difficulties there but it was hard to get in touch with someone. When I had to get in touch with them personally, I was on hold for an hour. But I haven't had this problem within the last nine months. Also, they still have the listing but this time, it's pretty good and the automation is up to date.

I know a rekey is part of my warranty. And I wanted to have it done, so I just went to American Home Shield because of that. And then they assigned me to Texas Roadside. It was super-fast. They were very available. It was super easy to make the appointment. And then, he got here when he said he would be here. And he was fast once he was here, and did a good job.

We had an issue with some of our plumbing. We made the request late in the afternoon, then we heard back from American Home Shield within 24 hours. Within the next 48 hours, the plumbers were there. And within 72 hours, for a non-urgent issue, that was resolved.

We had two toilets that were running relentlessly that the young man from A-1 Plumbing fixed. He did a really nice job. I have to make an appointment for him to come back to replace a pipe that’s leaking behind the bathtub. It’s been doing that for a while. So, it wasn’t a surprise. We have American Home Shield and with the plan I have, I could get him to come out in one fell swoop. He found the problem but what happened was he couldn't replace it right then. So, he has to come back and I have to make an appointment for him to come back.

A contractor needed to come out for the wax seal on a toilet. They did come out in about three or four days which was pretty quick. The repair was perfect because it ain't leaking anymore.

My dryer stopped working, and we got a repair person out here through American Home Shield. We’re getting a new dryer because they can't fix it. They said it will take two to three weeks for our dryer to be delivered. Everything was covered. AHS ended up paying $12,000.

For the most part, AHS has been really great. We’ve have them for several years and we have the warranty on three different properties that we own. We have a home that we inherited from a father-in-law that an uncle lives in and it's nice to know that if he needs something, we can just call and he just pays a deductible for wear and tear.

American Home Shield does an outstanding job. I had a recent claim for a toilet that was leaking. The contractor said they couldn't get here for four days but if you keep calling American Home Shield, they'll find another vendor. They worked with me and found another place. The problem was resolved. For the past claims I've had with them, they also did what they were supposed to do.

My microwave wasn't working. I tried pushing the buttons and it wouldn't pop on. The technicians that came were very knowledgeable of the issues and ordered the pieces that we needed for it. My only complaint was that they didn't wear a mask when they entered my home. But that was it. Then the pieces came in. The tech had asked for a particular piece that he thought would work and then AHS declined that. He tried what they sent to him and it did not work. He had to turn around and let them know that we needed an entire new microwave, and that's the process that I'm in right now. Nonetheless, I pay my service fee monthly and I like the fact that I can pick up the phone, make the phone call to American Home Shield, and in less than a week I have a return call setting up everything that I need to be taken care of.

Our air conditioner stopped working. We filed a claim on a Sunday and the tech came out on Tuesday and resolved the issue on the same visit.

Calvary Appliance Repair was great. They came out for my dryer that was broken. It was not spinning. They replaced the band that goes around the drum. It worked very well. I've always gotten decent service from American Home Shield.

The technician explained what the AC was doing. It sheared a piece off and it started making a super loud noise. He was very nice. He called me that day that I submitted the claim, came out the next day and fixed the unit.

When I submit claims, sometimes I use American Home Shield's computer service, while at other times, I talk to somebody and I get great customer service. The first time I requested service was for my plumbing. I got a leak in my kitchen which was seeping out to my driveway. It was resolved in a timely manner, but right now, it’s still seeping a little every time we run the kitchen sink. At the end of it, the issue was the repairman couldn't do the job ‘cause then I had to replace all my whole countertops. I don't have the money right now to replace the countertops, and my insurance didn’t kick in during that time.

I had a leak in the toilet. It was easy because I really didn't have to do anything. I just had to call American Home Shield. The contractor was able to come out a week after and they were able to resolve it. Last year, I had a claim on my refrigerator. I was satisfied. But I wasn't satisfied with the response time. Also, it took over three months for them to get it resolved. The part was not available, so they had to rebuild it. And then when it was rebuilt, the guy came over, and he didn’t do a good job. And somehow, the part got lost. He kept assuring me it was okay. So I had to call again. I ended up buying another refrigerator just because of that.

My kitchen sink plumbing was always slow and my former warranty company kept sending different plumber whose employees are thugs. They come out and they don't do anything. They just parked the van in front of my house for one hour, smoked for one hour, and went away. They just looked at the sink and said, “Oh, it's not clogged. It's not slow,”. Three guys from the same company came, and they were in the business of charging the warranty company. I've been living with a slow-flowing sink since then.

American Home Shield has a lot of great contractors. So every time I need the service, they assign good quality ones. I have a water softener. However, I could not add an appliance. Other than that, it's cheap, they're very quick, and excellent quality.

The last time, the AC was not turning on. It was over a weekend and the quickest appointment was on a Monday. Then the technician came that day and traced it to a wire. Somehow it shorted and it was causing little fuses to pop so he rewired it. This time, he came out and troubleshot it down to the fan motor on the outside unit was not working.

The water in the freezer was dripping to the bottom and it would freeze. I picked up the phone and called American Home Shield. The claims process was very simple and the rep I talked to was to the point and exact. She was also very helpful and my claim was handled right away. I was told that the company would call me and notify me as to when to arrange an appointment and how it went about. Then, the tech came out and he was wonderful. He was polite, courteous, on time, and very professional. He said the drainage plug had frozen over and since the service, everything so far has been working well. Other than that, we've recommended AHS to a lot of families.

I wrote down on American Home Shield's website what was wrong and within 24 hours, the plumber, Darren, called me. I explained what was wrong to him and he said he figured what was wrong and he would be out the same day. He did a great job. We've just bought this house in July and I had an inspection done. The faucets worked fine in the master shower. When we got here, it would spray good, but every day, it was spraying less and less. It got to where it was coming out as a trickle and the handle on the faucet was getting hard. I could tell an O-ring inside the valve had failed ‘cause it wasn't easy to turn. Darren knew exactly what was wrong and was in and out quick. He had all the parts and everything he needed on his truck. I'm very happy with the service.

I'm a State Farm agent, so I have customers buying new homes all the time and I always tell them, especially if it's a first-time homebuyer, “Hey, I highly recommend you either request that you get a service contract or you go out and get yourself one.” The one I always recommend is American Home Shield ‘cause I've had experience with them. I've used them for years and to me, it's great peace of mind even though not everything's covered. Sometimes, you get some surprises. You think you understand how the policy works and then the fine print, oftentimes you find out that the policy is only going to cover a portion of the repair. Still, even a portion of it is better than not having anything covered.

Having a home warranty has been beneficial. I signed escrow and got my keys on Friday then we went in and started cleaning on the weekend. The garage door opener was making so much noise, and we were putting WD-40 on all the joints, trying to make it sound better, then the springs broke. It wouldn't go up or down, and we were stuck. I tried getting somebody out to look at it and the American Home Shield rep couldn't find my account number. In the meantime, we used the name that was on the garage door opener and called the company to come out and look at it. The guy replaced the springs and got it working. He also said the motor was old, and they’re not gonna last 20 years, so he put in a new motor.

I had a claim with my attic fan and my garbage disposal, and both of those got replaced with no problem. Everything worked out, and I was pleased with that. On the other hand, when I had my AC checked out, the AC company told me what was going on with it. It's functioning, but barely. Because it's still functioning, they said that they can't do anything else because American Home Shield doesn't give them the go ahead to do anything until it's out. They said that American Home Shield only makes a move once the system finally shuts down. I have to wait until my AC goes out.

The techs that came out through American Home Shield knew what they were doing. They’ve been very very helpful, knowledgeable and respectful. I really appreciate that.

A contractor came out for the dryer. The washer knob wouldn't turn and you couldn't figure out which setting was going to work and have water in it. It seemed like every time was a little different. The dial was not connecting and they said not to use the washer. It was kind of jury-rigged with a wire. The dryer just needed a dial so they replaced it. It was excellent with the dryer but American Home Shield hasn't contacted me on the washer. Better communication would be good. They've got ten zillion things to do and they can't keep on top of it all.

We're selling our house and one of the things on the inspection list was our AC. We had to have it serviced. I called American Home Shield then that night, I got a call from a woman to set up an appointment for the next day. That was fast, and the guy that came out there, Jonathan, was great. Very friendly and professional. I've only had to call American Home Shield a couple times, but I've always been pleased. People should definitely have a home warranty. As a matter of fact, my coworker that I sit next to was the one that told me about them.

The AC wasn’t keeping up and it was hot. There was a couple times where it wouldn't come on at all. I was happy with the company that AHS sent out. But the electric company that AHS had was not very good. They weren't fast to respond or to show up. They had poor communication.

American Home Shield has been working good. The recent claim was we had a washer that was not functioning right. The process to get the call initiated was great. Sometimes, the only thing is that you have to wait at least a week to get somebody to come over because they're so busy but we understand that that's what happens when there are a lot of people using the company. When the technician came in, he was very qualified. He had the part on his vehicle and took care of the problem. We're 100% satisfied with the technician. There was one claim that I had an issue with. It was some piping, and Kitec Plumbing said that it wasn't covered. There are some disclaimers that I wasn’t happy about but that's the only thing that I was not satisfied with American Home Shield. If they can provide more customer service for escalations and supervisory attention, it would be perfect.

The contractor didn't fix the AC problem yet. They said the breaker is not working. It's been more than a week and I still have no air condition. AHS always have different representatives and they tell me different things. So, I have a bad experience. I have problems with my mom because she couldn't stay in the hot weather and they don't care.

My heat pump fan had fallen off and it needed to be replaced. The repair company got it resolved the day they came out, and our interaction with the tech was good. I had another claim last year on the same unit, the same thing, and it was good too. With American Home Shield, I know what the cost is gonna be to me.

The tech was out two days after I submitted the claim. We thought we had a leak, but it turned out it was just overspray. We got it taken care of.

At times, it's been difficult to submit a claim with AHS. We had different experiences with different appliances. The majority of the time, it has not been pleasant. For our washer and dryer, we just gave up and ended up getting a new washer and dryer. It was a pain. Then they were canceling the appointments and that was pre-COVID. Considering they've gone up on their fee, it literally has to be broken down which the washing machine was, and they just help to replace parts and replacing parts and replacing parts. When we lived in El Paso, we went eight months. We got a microwave from someone before finally, they gave a new microwave. But they replaced the whole microwave before we got a new one.

I had American Home Shield before I moved. Then, when I came back to Arkansas, I got another contract through them. I have the AC set on 75. Because I'm at work at 7:00 in the morning and sometimes I work until 8:00 at night. But if I go home for lunch it's 80 degrees in my house. If I have more than three bodies in my house, my air does not cool off, which they just left over a couple of days ago. So, I'm still trying to make sure. The first guy that came out said it was too much Freon, let it out. So, the second guy that came out said he probably shouldn't have let it out and put more in it. But before I called them, my line was frozen. I still have the pictures of the ice on the line. So, this has only been two or three days.

We had a water leak under the sink. It was the waterline going to the refrigerator and the man from Discount Contractors replaced the shutoff valve coming from the waterline. The experience with them was satisfactory but I've been pretty dissatisfied with American Home Shield for the most part. A few years ago, we had some plumbing issues under the house that they did not cover. We had a lot of work that needed to be replaced and they denied our claim because they said it wasn't installed properly. They left us hanging in that deal. It's a shame that I pay all this money all year long for so many years to have them come back with all these excuses why all of a sudden they can't cover a claim. It's a hit and miss with AHS but at least, they're somebody we can call and they send somebody out pretty Johnny-on-the-spot.

The microwave was running, but it wasn't heating. The technician that came out was very professional, very careful in these times and was very neat. I like the convenience of having American Home Shield and the promptness in which the service is done. If I get on at 12:00 at night and put a claim in, by the next day, somebody is out to see me or at least I get a phone call saying they'll be out the next day. So, it's usually within a couple of days. I'm always getting the service that I need.

AHS is doing a great job. Our air conditioner went out and the techs came and fixed it. They were very professional, did a really good job and explained everything that was going on. So, we were not in the dark at all. They got it resolved the same day.

The AC wasn't working properly. It kept shutting off, and it would stay off all day, and then it would kick on for a few minutes and shut off again. Fast Response came out. They were there by the next day once they called. And they came out and thought it was the motor turning needed oil. It was locking up, so they oiled it. And then they left and then it worked all day for a day, then it continued shutting off again. So I called American Home Shield back and they sent them out again. And the motor itself was bad so they replaced that. I paid a $75 expediting fee out of pocket so that they could get the part there quicker. Because I actually had an event going on that weekend for my son for deployment. And they were really understanding and made it a point to try their best to get it out there. And they were there the next day to take care of it. I was very satisfied with it.

The lights in my kitchen wouldn't turn on and when the repair company came out the first time, the guy could not figure it out. They arranged for more time and came back out. This time, they stuck with it and they were able to figure it out. I just bought my house and the day after I moved in, a bizarre electrical problem started. I'm glad that I decided at the last minute to go ahead with a home warranty. Because it was such a new policy though, I had a little trouble with the claims process. However, my Realtor reached out, and we got it under control easily.

The ice maker on my refrigerator wasn't working. I did a claim through the American Home Shield website and it worked pretty well. But I don't like that there is no phone number posted anywhere. I had another claim I put in for my stovetop but I was able to fix the appliance myself. I had to cancel the service request the other day. The website said to call American Home Shield but I didn't know where the number was listed. That was annoying. Every time I need the phone number, I have to Google American Home Shield and get the number from there. It's easy to file a claim but it's difficult sometimes to cancel it.

The contractor was good, professional, and quick.

The air conditioner wasn't cooling and when I called American Home Shield, they told me who the contractor was and that they would get in touch with me. They let me know everything about them coming out. A-US Air Conditioning has come out several times and the service that I've been getting from them has been good. The last technician came the last two times and he was very knowledgeable. The last time, he fixed the fuse and he told me everything that was going on as well as what he was gonna do. I would recommend AHS. I was concerned that things are going up. They're very high nowadays. You may pay for someone to come out and fix things, but it doesn't mean it's quality. AHS would more than likely know who to call on to get the job done right, which was why I got them.

My refrigerator was leaking. Then the dishwasher was leaving leftovers and crumbs after each wash. RC Appliance fixed the fridge, stopped the leaking. They changed the motor. Now everything seems to be working fine. When I submitted my claim with AHS, they contacted me within a week. Then they were out to my home the following week. So everything went pretty smoothly on my end. The process was stress-free and hassle-free. So that would be something I would definitely recommend.

I had several pipes leaking. When the man from AAA came to fix it, it stopped leaking. Then, it started leaking again. It was like a domino effect. When one part of that pipe got fixed, another pipe would start leaking. But everything was fine and the contractor was very professional. I was very pleased with their work. A home warranty is supposed to set your mind at ease. But I had to call American Home Shield several times to have AAA approved to come out to do the work. It was very problematic. I was told on at least 10 occasions, for the same plumbing incident that AHS sent the email to AAA. But when I called AAA, they didn’t hear anything. AHS can do better with customer service.

I had issues with my refrigerator and a gentleman came out. He was on time and was very nice. He worked cleanly. He diagnosed the refrigerator and took his time. He looked at the temperature and he found out what was wrong. He worked on it. After fixing the refrigerator, he checked it again. He explained to me what he had done, what he replaced, and what to watch out for if something else happened again to temperature. That to me was professionalism. I had other questions for something else and he listened. I like people who listen to the customer. I'm satisfied with the guy.

A-ZAP Electric worked on a power outlet that was no longer working. The tech had to come out a second time. The outlet stopped working again and something needed to be tightened. They got the job done and it's working pretty good now.

My dryer wasn't heating up. The AHS rep was very nice. She said she would get in touch with the repair company and she would send a note over to them and set up an appointment. She also told me to be on the lookout for who would call and set up an appointment with me. The tech said that I had blown something in there that makes it get hot. He also told me not to cut the dryer on until I get a cleaning service to clean the vent out 'cause it's clogged out. AHS is a good company that gives fast service and will explain if you needed necessary information.

The repair company did a good job. They came in and got the unit fixed. They didn't have what they needed to get the job done completely, so they came back the next morning and got it all fixed. We were content with the whole situation, and my wife said that the person who came to do the service was nice and helpful. The only thing that sucks is that it took two days to get someone out, but that's understandable. Outside of that, the experience was good. We had one other claim a year ago that American Home Shield had someone came by to help out and they weren't able to fix it. There was an issue with the toilet. This was the first problem where someone came in and they were able to fix it.

Everything was good with the young man from High Priority that came out to replace my faucet that was leaking.

The claim was for the garage door. And then, come to find out, when we called American Home Shield, what we needed wasn’t covered. One of the springs had popped, so it was considered mechanical. But my contract only covers electrical, which the lady explained to me. Also, I had a problem with the $100 service fee. If it did not cover what I needed, that $100 should have went toward what we paid out of pocket to get fixed. But other than that, it’s fine.

I don't feel good about American Home Shield right now. I placed a call in on July 2nd for a leaking toilet, and they sent a technician out a couple of days later. The technician ordered a gasket then he came back out and installed it. When he left, the problem persisted and the toilet kept leaking from the bottom. The technician came back a second time, and he diagnosed it as, “A hairline crack in your tank is causing the leak.” When he went back and wrote it up as not normal wear and tear, American Home Shield declined the payment, so I asked for a second opinion.

I like American Home Shield's website. It's very user-friendly. When I did a claim for the AC unit that wasn't cooling, they told me that I would get a call from a contractor to come out. The contractor called me the same day, which was magnificent, telling me that they could be out between 7:00 and 8:00 that Tuesday morning which was the next day. They couldn't come Monday and explained to me that they were booked. The technician's name was Abe and he was here exactly at 7:15. I told him what I had done and that I had turned the unit off. He turned the unit back on and checked the thermostat. He went outside and did whatever he did. He came back in and checked my unit. He said my filter needed to be changed and changed it out for me. He was a wonderful guy.

I've owned the house several years, and before that, I rented it. The previous owners had American Home Shield. I came in and took it over. Last fall, I added my pool and hot tub to it. My neighbor has AHS. She was the one who mentioned that they had it for the pool. So when I got the call to renew in the fall, I was like, ”Oh, yeah, add the pool and the hot tub.”

My wife who's not easily happy with a service was very pleased with Jeff, the repairman who came. I had this leak that was dripping enough water that I was a little bit concerned that it could get worse. Jeff came at an appropriate time and explained what was going on to my wife. The only thing I would critique about the service is when I did call the place, AHS could not reach Jeff. The appointment was from 2:00 to 5:00 PM, and it was about 4:30. I started getting nervous because my wife was at home and I wanted to make sure that it was still scheduled okay. I wish we were notified that there would be a delay. Jeff would have known earlier from previous jobs. He did eight jobs that day so he was getting behind but I wish someone let us know to give us a little leeway instead of just sitting around all day.

It was a little long to get somebody on the phone. They kept on transferring me to different places. But once I got somebody, they scheduled and I got an email fairly quickly. The plumber came out the next day for a pipe leak. He brought his own stuff to set up and cleaned up after. I was very happy with him and I'm also happy that I got American Home Shield. I'm trying to get some of my family members to join as well.

Budget A/C, the contractor, was fabulous. We had a clog in a pipe that came out of our washing machine where you hang the hose and the water comes out of the washer into a pipe. Budget A/C did a great job. They communicated very well and showed up when they said they were going to. The young man who did the work was super personable and very nice, and he was able to fix it. So, everything was fantastic. In this situation, everything was perfect and went exactly the way I would expect.

I went to the website, clicked all the buttons I was supposed to and hit submit. It was awesome. I then got an email and a text message. I got the name and phone, and then they come, they send a text or call or both. Our pool pump was not working correctly and the contractor replaced it. They came back because the line was clogged, and it was working, and then they just blew it out and everything's working fine. It made the pool clean. They were very professional, informative and helpful.

I put a claim on August 6th on the website of AHS. I put it in for the faucets, which were for my shower handles, and then three toilets to be fixed. Then I saw that it was TJ Plumbing, so I called TJ Plumbing and said, “You guys have been assigned.” She said, “That's great. It says faucets. It doesn't say toilets.” I really wanted TJ Plumbing to come that day, and I was just seeing if she could fit me in. She said, “I can't even do this because you're not even listed for toilets. It just says faucets.” I called AHS. They added the three toilets, which say water closet. Then I said, “Okay. Great. It's added.” She booked me in for that Monday.

My air conditioner's capacitor had an issue. Everything was good with the contractor.

I was having an electrical issue. When the tech came out, he couldn't find anything wrong, so that puzzled me 'cause I knew there was something wrong. So, then I had to do a recall, which he just came back out yesterday. But when he came out, he was like, "You fixed the issue." Because when the guy was here, he said, "If I don't see the problem, I can't fix the problem," so it frustrated my husband a little bit. So, my husband took it upon himself and fixed the issue himself. I feel like I paid AHS for his service but he didn't do the service. But I recommend American Home Shield 'cause it's not their fault and they helped us with the problem.

I've used AHS once and it was good. The tech was good. I tested the locks and something seemed off. So I brought it to his attention and he redid it. When he redid it, it was good. He also gave me some good ideas and general advice. I tried to use AHS for my washer and dryer but the turnaround time was not quick enough. So I ended up hiring a serviceperson myself and paid from my own pocket.

There have been times in the past where it's been difficult to get coordination between American Home Shield and the repair companies. There were delays in scheduling and repair appointments. The main service contractor here is Sears. They were at the house on Monday, fixing a dryer. They have their own scheduling system and process which doesn't appear to be linked with American Home Shield. American Home Shield kind of gives the impression that they handle appointment, but then when it comes right down to it, it's Sears or the other vendors that are scheduling their own things. It probably would be easier and less confusing if American Home Shield would say, "The vendor will handle all of the scheduling. We'll forward them the order."

I like how AHS has their online claims set up. It's simple and convenient. When I first got the house, a contractor had to come out and fix my refrigerator for me. Recently, where the water comes out of where you turn the handle one way for hot and the other way for cold, the bottom part of the neck part of it was turning so loosely that I was afraid it was going to pop and water would go everywhere. I filed a claim and a plumber came and looked at it. He did what he did and said it was not covered under the warranty so I gave American Home Shield $75 for no reason. But he was really nice. He went under the sink and kind of tightened it up for me so it wouldn't be so loose.

Having a home warranty is great but when the washer was leaking water, it took 2 weeks to get it done which is a long time.

The contractor did great. They came out Friday and it was a couple days but thank God, our air wasn't out. It had flooded my dining room and they fixed the problem. They got here exactly when they said he would.

We were very frustrated with how long it took to get anything taken care of but the actual service was good. A contractor came within a week for the microwave but it took over a month to get all of the parts and we had to coordinate everything. We were told, "It's your responsibility to get the parts. When you get all of them, let us know and we'll come." That was not appropriate.

I filed a claim for the air conditioner through the American Home Shield website. It was user-friendly and I could figure it out easily. I received a text message saying that the claim was assigned and then the contractor called me. The tech texted me when he was 15 minutes out. He fixed my air conditioner and he also gave me tips on how to take care of it better. It was really good because I didn't report my outside unit but he looked at the outside unit to make sure that it was all okay. He claimed it was filled with dust and dirt, so he cleaned it out. He also cleaned out the weeds in it and replacd the capacitor. I was very satisfied.

Having a large unexpected expense is what we're worried about. American Home Shield has done well. We've used them twice since we got the policy, and we're very satisfied with both. First, I got the house rekeyed and everything went well. Recently, the toilet was running. The tech came out the next day and he was very good, professional, and took care of everything very well.

My air conditioner stopped working. It was easy to sent in the claim and then the next day they were able to schedule an appointment. When the contractor came, my housemates were home and they said it was smooth. They were able to repair it. Having AHS is a plus, especially not having to shell out thousands of dollars each time something breaks in the house. I love it. I have been satisfied with my claims.

I took advantage of some of American Home Shield's entry-level service stuff. Someone came and installed ordinary locks. He was in and out in like 15 minutes. The claim submission was a piece of cake.

I used the American Home Shield website in the three other claims I have done since we have the account. It's user-friendly. Recently, the dishwasher was making a lot of noises, and it wasn't washing correctly. There was dirt, soil or whatever you call it in English, still in the dishes. The company, AT Appliances, called me and came the same day to check the appliance, and they resolved it next day. My issue was resolved fast, accurately, and the contractor was professional. So far, what AHS advertises has been accomplished.

The tech put some washers on our fridge, cleaned it out and our coils. He was super friendly and professional. He’s really cool.

My air conditioner was blowing warm. Best H.V.A.C. came right out and they were out when they said they were going to be. The problem was there was a wire in my AC unit outside cut by the fan and it was promptly addressed. They fixed the wire and tested the AC and everything was good. The only issue was my zip code was 60 miles away and I didn't notice that before. I called Best so that they wouldn't start scheduling thinking that I was 60 miles in the other direction.

The refrigerator was not freezing. The technician was able to come out in about five days and fixed the upper unit. We already have insurance, and having a second backup is great.

The garbage disposal stopped working and the tech called me the day I submitted the claim to American Home Shield. Then, he came out within a week. He was great. He checked it out the first day and then he said that he was gonna have to probably order a whole new garbage disposal. But he ended up finding the part and a couple of days later, he came back. I told him that I was gonna be on a call and the said that I could leave the door open and he would come in, fix it and be gone. So, it was awesome. He was very considerate. I don't wear shoes in the house and he took his shoes off, and I appreciated that.

I had a claim for a couple of appliances. With the downdraft cooktop, the tech found something that was in the motor and I didn't have to replace it. He took care of that and that was very satisfactory. He also looked into a dryer that was not drying because of the heating element that was broken. He ordered the parts and came back and replaced what needed to be replaced. Everything went really well. AHS seems more legit and they've followed through with their promises so far.

AHS's service was somewhat slow in the beginning but now, they are much better. They got different vendors who do what they're supposed to do, as opposed to the one in the beginning that procrastinated. I had All American Plumbing recently and they were the best. My wife was very pleased. She told them the problem and they handled it.

American Home Shield has been fairly good to us. So, we feel very fortunate. Having them is a good peace of mind. We've had our stove taken care of within the last six months. And now, the microwave. My microwave went out. They are good to get someone out right away to assess the situation. The first girl I talked to gave us a settlement offer of 200 and something. I thought about it and I called back. I talked to another girl and she more than doubled the offer. And we were able to shop online through their service, pick out a comparable microwave, and they will deliver and put it in.

My AC wasn't cooling properly and it was running all the time. The techs looked it over and I expected they would at least check the charge. Then, they felt the line and said it was good and cold, so it must have enough Freon. They gave me advice that I should keep the upper and lower thermostats set at the same temperature. It continued to be an issue and I figured that the air coming from the ducts upstairs was not what it should be. So, the result was that the downstairs was freezing and the upstairs was warm. I found out through reading and talking to folks that there's a damper that causes the air to go either upstairs or downstairs or both.

I've been very happy with American Home Shield. I had an AC problem and the claims process went smoothly. The first contractor that they set me up with took over a week and I still didn't get a call from the contractor. So, I asked AHS to issue me a new contractor and they did. The person called me the next day and came out the next Monday. He fixed the problem that day. I had a similar claim about a month before that on an AC and the guy said he needed to change the filter. The AC was working fine and the issue must have been on its way out after that guy came.

When my toilet was leaking, A-American Plumbing came in and fixed it. The plumber was friendly and polite. AHS has come out to fix anything that I have that's broken so far. It took a long time when I had an AC that needed to be repaired but usually, someone comes out within a week.

I had a leak in the copper lining that goes from the faucet under the kitchen sink to the icemaker in the refrigerator. I called AHS then I got a phone call from the contractor saying that the tech was going to be coming at such and such hours. And then I got an email. The young man who came out was very nice and very professional. Now, I can put everything back under the kitchen sink and it's not wet anymore. All in all, I would tell my neighbors that I have had AHS for years and I highly recommend them.

A technician fixed my kitchen sink that was stopped up. It wasn't really fixed but I can't blame him. The water did technically run but it seemed like once you filled the sink up and try to let it out, that's when it didn't want to run. I did give them a call back and let them know that it was not plugged properly, that the water was still taking a very long time to go down, and they came out. The bad part is I hate automated systems when I want to put in a work order. It seems more efficient when you talk to a human being because they know exactly what you're talking about and can type notes. So as long as I'm talking to a human, I'm okay.

When we did the repiping of my steam system, I got a fair price, but the vendor was at my house at least a dozen times trying over and over again, mostly unsuccessfully, to complete the job. In the last case, the AC company did the job they were asked and completed the task, and I only paid the 100 bucks. Overall, American Home Shield is doing a good job and I am happy with them. Sometimes it's difficult to contact them, but that has improved over the last few months.

I've had quite a few claims with American Home Shield. Sometimes there's a week wait, when it should have been taken care of faster. I was frustrated with the first experience with plumbing. Th contractor had to come out three times before they did actual work. It seemed like a long process but that was taken care of eventually. The last claim was for the air conditioner and it was handled well.

A con artist had been here before at my nickel telling me that I needed a whole new system. This guy, Tristan, came out two hours later and had the whole thing humming. He was the greatest. Insurance is a bet and American Home Shield always lose. I've had a home warranty for 40 years and there has not been a year that it didn't work in my favor. I would never not have it.

We have a condensation pipe in our basement that was leaking profusely. Techs came out and they repaired it. It was mostly repaired but there are still some areas that were still leaking so they came out again. They are coming out this one last time today to make sure everything is good because I feel some moisture around the pipe. They are supposed to be here between 9:00 and 5:00. I'm just enjoying the service with Home Shield so far. I researched that I get a lot more with Home Shield than my previous home warranty.

We discovered water in the crawlspace. A person that was checking for water mitigation identified that the ductwork was sweating. It's producing its own condensation due to lack of insulation. So, we filed a claim with American Home Shield and they sent out Total Air Care who verified what the water mitigation team determined. So, they recommended that American Home Shield allow us to reinsulate. But I've not heard from them, and I've called twice. Total Air Care came out initially on the 6th, but they needed someone else to check. They finished that on the 9th. I called them on the 13th to see kind of where we were. I didn't get anywhere at all. I did call yesterday to see anything, and they said they were still working on it.

SDL Plumbing did an awesome job. They were timely with coming out to repair the toilet. Their guy was very knowledgeable and very thorough with his repair. AHS has always taken very good care of me.

It was leaking water inside the refrigerator, so I had a little bucket I had to put in there to collect the water. I made a claim with AHS and I didn’t care about paying the 100 bucks. But the process was fast. From the day I called, the tech came within less than a week, so that was awesome. When the tech came out, he told me that I needed to defrost it and that it was frozen up because it works harder in the garage. So, I defrosted it for two days, cleaned it up, and plugged it back in. It seems to be fine now.

When we plugged into an outlet in our bathroom, it wouldn't work. We went to reset the GFI in the other room and then plugged it again. But then anything I would plug in would bow the outlet. The techs came out quick. They looked and said there was some damage to the outlet. They replaced it and everything has been good for the couple of days that we've had it done. So I'm happy. This was my first time ever having AHS. I thank the Lord that we have it because of a little thing here, a little thing there. Like our garbage disposal worked when we moved in and a day later, it was broke down. I'm so happy we have this coverage.

My upstairs air just stopped working suddenly. The guy came out and found out what the problem was and it's been working fine ever since. I would have been out of a lot of money for this repair if I was without this warranty.

The techs that AHS sent came out because the air was out. I was hearing water coming out of the inside unit that blows the blower. The first time, the first one that they did was on July 13th. Then we had one on August 1. I called American Home Shield to have them either reopen or recall that claim because it wasn't cool anymore. The sound like I hear water, they explained it could be condensation that was there. I said, “No.”

The casing of the pool pump was damaged. I called American Home Shield and I had to pay 100 bucks to get an appointment. Clearwater Pool & Spa came out, inspected it, and replaced it. They did it in a quick amount of time and they were clear on what they were doing. Overall, American Home Shield is a good investment.