American Home Shield Reviews

Appliance Wizards got back to me right away, came out and replaced something in the refrigerator and fixed the dishwasher. The front door broke on the dishwasher. It was making funky noises. They said that was because the screws have broken off and the dishwasher wasn't setting in correctly. They're a great company to work with. They even called to check to see if my stuff was good. I’ve been with American Home Shield for a long time and I wouldn't change.

I changed my American Home Shield contract. It went from $89 to 66 some dollars. But since the time that I've changed it, I haven't seen a payment deducted out of my account. It has been a bit more than two months since I changed. But my recent service was excellent and timely. Plumbing in my bathroom had flooded one night. The contractor came over the next day and took care of it for me. They called and let me know and set up the appointment. And they also called me 15 minutes before arrival. They were highly professional.

A plumber had some plumbing work done and was very responsive. That experience was very good. But I had some air conditioning problems last year in the summer, and that dragged on and on. Summertime’s not a good time for air conditioning problems to drag out. They would come out and look then they had to go think about it. It would take three days to think about it. Then they had to find a part. They were trying to do the work as cheaply as they could. They were trying to find ways to not do as much as they could get away with.

I recently purchased a rehab house, so I worked on it. I changed all the plumbing except for a copper line, and it just so happened that I really didn't have time to get to it because of my work schedule. So, I had to call American Home Shield and they sent someone who took care of it. He was a pretty good guy. We talked for about an hour about different things. He did a great job.

The service is okay. But on my last repair, the website was down for a week. So, I had to call in every time I needed to do anything. It's so difficult to get someone on the phone. There's also a language barrier and there's a weird connection where we're interrupting each other the whole time. Online, I can just submit the repair, pay my $75, and go from there.

I was a little surprised by my first call. I thought I was paying 50 for the service, and I had to pay $100 immediately before I could get a service person to come out. I said, "Well, okay. We'll see what happens if I have to call again." The servicemen were two young guys and it was only a day before they came out. When they arrived, they were very professional and did a good job. They fixed a small leak under the sink in my guest bathroom.

My garbage disposal decided to stop. It’s leaking water underneath my sink and apparently, it wasn't working either. The contractor replaced it and got it switched out. They had it done fast and quick. The tech was friendly. He got to work right away and knew what the problem was.

I've had three experiences with American Home Shield and they've all been positive. The service is relatively low cost and reassuring. I'm satisfied with the service, and I'll continue subscribing. It's worthwhile for me. Recently, I did a claim for the garbage disposal that wasn't working and the contractor called me that day. They arrived following day, within the window that they advised me. They fixed it in about 10 minutes.

The people seem to be fine. As a matter of fact, one day I called them and they were able to come out the same day, but so far, they've had to make four trips for the air conditioner. This time, they replaced the compressor, which is a pretty major deal. However, I am not a 100% satisfied customer so far. American Home Shield has been sending people out to get the job done, but it's an old piece of equipment. When do we give up patching it up and just put a new one in there? If it breaks down again, I'm gonna have to have a serious talk with somebody.

I just had my air conditioner fixed after I called a month ago. It was the first major claim that I had. I had two claims. One was a fuse for the dryer. That worked fine. But this one took a little longer than I had expected and I did not realize that we had to pay for the part. At one point, one of the repairmen called back and said he couldn't get the part. That was when I called American Home Shield back. I asked, "If you can't get the part, what's the next step?” If it took so long to get the part, why couldn't we get a replacement?

AHS does a good job sending someone out when I put a claim in. Recently, the tech from Service Contractors came out and checked the AC. He replaced the condenser and he did a good job.

My water heater was leaking. The claim process was very quick and efficient. The tech was super friendly, helpful and informative. When he got here, the heater was no longer working. So, they have to replace it. It was a great experience. I like how easy and convenient having AHS is.

I had some plumbing and drywall issues related to the plumbing leak and the claims process was pretty smooth. AHS was very responsive and things got handled right away. It's valuable to have AHS. I have them for my rental property as well and it's convenient.

I like American Home Shield. They're a good company. I had it before. But the only thing is, the price for the people to come out is expensive. Also, you gotta be careful who you get on the phone. When I talked to a rep, “So you’re telling me that you can't help” she said, “I cannot do anything.” But when my husband called, he got a different understanding.

The contractor was an old couple but they were very friendly and knowledgeable people. They were very fast and they communicated. It was everything I needed. They replaced the motor for my pool but they couldn't fix the chlorinator cap that was broken. They said that was not covered. I told them, "Fine, I'll pay for it out of pocket." But the problem is just really a cap on the side of the pipe. That hasn't been fixed. They told me they were gonna look for a chlorinator cap and get back to me. But it's been a week, two weeks now. Other than that, I like AHS's service.

My AC was leaking and I paid $100 so they can fix it. But now it’s not working anymore. They keep calling me about my monthly payment, but I need service.

We aren't thrilled about not being able to pick our own technicians. Other than that, the service we've had through them has been satisfactory. The most recent one with a water heater replacement was prompt, understanding just the nature of any sort of major home product replacement under current supply chain conditions. The contractor responded quickly to assess the situation. Once we agreed to have them do the service, they placed the order for the water heater and other components that were needed to bring us up to code. Those were a bit of a surprise.

AZ had done my dishwasher and two refrigerators and they're wonderful. One of the refrigerators was not working and the other has got some issues with the tray. The trash compactor was not working. I let American Home Shield know by calling them. They gave me a telephone number and after that, I got an email too. AZ fixed my main refrigerator and they told me about the other things. I stored their number. I want them to come next time if they are with AHS still. I'm happy with American Home Shield. They have very professional people.

American Home Shield has a reputation for having good service. They were reasonably priced compared to others. It's a little high-priced, but overall, it's okay. They did go up on me. It was 49 and now, it's like 54. I call them to report my problem and they contact whoever needs to come out to do the service. They're pretty quick at responding and getting someone out here quickly. The contractor that they sent to repair my washer and dryer did an excellent job. I know ordering parts was gonna take a little while. As soon as the parts were available, they were contacting me. Everything was good. The repair guy was very professional and wore a mask and I was pleased with that.

After putting in a service request for our a/c unit I was assigned to a contractor that was no longer in business. When bringing this to the attention of AHS I was on the phone for hours before they would try to reach out to another contractor. They told me to call back in 4 hours if I hadn't heard from them. I didn't and so I called back. They then told me they weren't able to find any available contractors in my city, Shreveport, LA (population 190,000 people)??? They told me to find a contractor on my own and they MIGHT reimburse me if the requirements are met. I reached out to a trusted company and they said that AHS has never worked for them because they don't want to pay their prices. Here I am stranded in the 105 degree heat, out of $100 on top of the warranty cost, and pending charges to actually get the work done. I wish I could just get my $100 back. Not a satisfied customer at all. This feels like a scam.

The tech came the day after I put in the request to AHS. He checked my entire AC system and he had to fill it with Freon. I paid around $500 because Freon is $80 a pound. I'm very pleased with AHS. I like that I get service quickly. I had another policy years ago, and it would be two weeks before they would send a repair person. Not from American Home Shield. Every time I've called them, they've done a great job coming out right away and fixing the problem. I'm very pleased with them.

We’ve had one claim with AHS, and it went through easily and quickly. AHS seems like a good value.

Having a home warranty gives a sense of relief. American Home Shield has been very satisfying and I've been recommending the. I work in a hardware store and a lot of people there are familiar with AHS. I call when I have a claim and pay the $100 deposit. American Home Shield does what it has to do. I did a claim when there was it a condensation build-up from the coils from the inside furnace part and it was getting my basement wet. We wanted to make sure nothing was leaking. I've had two encounters with the two people that came out and they both dealt with our AC issues. They have been off the chain very helpful and they made you feel confident about what was going on. they looked professional as well.

AHS is worth it because it's a peace of mind. I had a refrigerator malfunction. The contractor was professional. The tech did some troubleshooting and then they ordered some parts. The lines were still messed up after he did the replacement parts so they had to ship everything back. American Home Shield has different options on their website. So, I just did the Lowe's gift card, so I could buy a fridge because it was July 4th and they had a lot of sales going on anyway.

I like the peace of mind that I get with having American Home Shield. They recently sent Comfort First. I had no heating on the second floor. They found that it was a mechanism. They came, they fixed it, and they were gone. Overall, you really have to know what is considered an emergency and what's considered standard. Otherwise, you'll be sitting there. So, knowing that toilets not flushing is an emergency, you have to stress that. AHS will not take it for granted.

It’s been a very good experience with AHS. We had an electrical wiring issue. In our living room, our ceiling fan and light had a wire that got pinched. When you turn on the fan or the light, it caused the circuit breaker to trip and knocked out all the power in the room including our television. It was an easy fix once the tech identified it. He was fine. He ran a quick check, as I expected him to, of all the fixtures. He ran a search and he tracked down the problem.

The service of AHS has been great. They’ve always been really good about assigning someone and that someone getting in contact with me within 24 hours. I've also never had any problems with any of the work that's been done. Recently, the island light was out and the light underneath the cabinet was out too. Both needed to be replaced.

My HVAC needs to be replaced and I wasn't aware that I would have to come out of pocket with $675. AHS was saying that something wasn't covered, but I'm just going to go ahead and bite the bullet and deal with that. For the most part, that's about the only thing that I have an issue with with respect to my HVAC claim and everything's been fairly good with how it's being handled. The contractor that AHS assigned to service my HVAC has been doing an excellent job, too.

American Home Shield has been convenient and easy to use. They were good about getting me in contact with someone quickly when an AC unit wasn't working. The repair techs did a good job of coming right out when they said they would and getting everything in working order. However, I still have to follow up with one of the service providers because I need them to come out. They called me once, but we missed each other. They never called back. Every time I call and American Home Shield sets an appointment, I pay $100. Also, when I call the number, the customer service folks are very helpful but they are having difficulty understanding me. There was a language barrier with a couple of my calls. We were able to work though it, but it took some effort. With the wine cellar, I had to explain that in a tremendous amount of detail.

I feel good about the service of American Home Shield. They respond quickly and it saves us from unexpected high out-of-pocket costs. Recently, the dishwasher wasn't working. We called them. They sent somebody out and ordered parts, came back and fixed it.

I called American Home Shield. I was on hold for a while. And they said, “We are going to schedule a service.” And she said she's going to schedule it within 24 to 48 hours. But she ended up scheduling a service after three weeks. And the refrigerator wasn't working at all. So, I had to call her again. I had to tell her I cannot wait that long. And she scheduled something the next day. Why do I need to call two times? They know the problem. Just get it done. What the hell are they charging the money for? And they did eventually send the guy with all the problems. He took care of it. AHS is just inefficient.

AHS is doing a really good job. I like knowing that a lot of my appliances are covered in case there are any issues. I've called them quite a few times and there was only one time that they didn't do the repair. But it was due to neglect of the previous owners. Recently, I had a dryer issue. The techs who came had the parts on hand and were able to do the repair.

A pilot light was burning out and after a contractor replaced that, it was good. I'm not too excited about the prices, but American Home Shield has been okay. It's easier to pay the monthly fee than have to pay a huge chunk at the end.

We've had American Home Shield since 2006 and we've never had any problems with the services that we've received from them and the people that had come out to give us assistance with the dishwasher. One time, our garbage disposal went kaput. They called a guy, and he was wonderful. He came out 10 o'clock at night and fixed our garbage disposal. I liked him. That's good when you could get a service that's anytime after 5 o'clock.

I have three home warranties and one is for a house in Mississippi where my mom lives. The ice maker wasn’t working so we had Home Shield send someone out. The guy said he ordered a part and that was December. They then said something about offering a cash credit but I don’t really know what it was. We really just wanted to have the ice maker fixed. It’s just been a runaround. My husband was the one who was dealing with Home Shield the most. He finally gave up and told me to deal with it. My husband felt like he was in a circle where they kept saying they were gonna give the cash payout. But he told them, "I don’t know how that’s gonna help me.” He seemed frustrated.

I like the convenience. And when I needed to reach out and escalate things, American Home Shield has been responsive to that. I file claims online and AHS assigns a technician. In this case, they found somebody that could come out sooner than the original estimate. So, it worked out differently. The techs were very personable. We ended up needing a new condenser.

American Home Shield sent me an email and texted me. So not only did I know when the contractor was coming, I knew who was coming and when they would be there. That's great. It all worked out. The icemaker in the top of our Samsung refrigerator was frozen solid, so when the guy came out the first time, he couldn't work on it. He told us what to do, which meant taking everything out of the freezer, unplugging it and letting it sit for three days. He ordered the part. Once it came in, they gave us three days and I unplugged it. It was thawed out and he came back a second time and replaced it, and it has been working fine since. There was another claim because the bottom icemaker broke. They came out Friday, fixed that one, and it's working good. So, they've done a great job. It's what I expect somebody to do when I spend $800 a year. AHS did what I thought they should do when they should do it. That's hard to come by these days.

Service has been pretty good. With a home warranty, I don't have to pay a crazy amount of money in order to get something repaired. I had a dryer that was making a noise and it was smelling like there was something burning. Also, I had a dishwasher that wasn't working at all. I called late in the week so the techs came early the following week. It turned out that the dryer just needed cleaning and my dishwasher had gotten unplugged.

I like the service. I just don't like the people that American Home Shield hired. Every time I call, there's a problem. I get connected to someone in the Philippines. But those people do not understand what we're trying to do. I want someone in America to talk to me. That's where I get very frustrated. Also, the contractor advertised to us to have the air conditioner looked at before the season. It cost me $75 for them to get me the contractor. And I don't understand why they didn't approve him to put the Freon on that same call. I had to put another call in. So, the Freon cost me 150 bucks. I had to pay another $75. I don't understand that.

I've had AHS for 10 years now and so far, it's been excellent. The only problem I had one time, they denied a claim on my swimming pool heater. They had first had it fixed, but then they came out and said that mice ate the wires. So, with the second time, they denied it. I was a little bit disappointed in that because I specifically got AHS to cover all the pool equipment amongst other things. But for appliances, oven and toilets and other plumbing issues, they've always been great. I've been really satisfied with them.

My air conditioner was making a lot of noise. The tech was very professional and courteous. He checked everything and verified that everything was working and that there was nothing he can do unless it was broken. I like the efficiency and quick communication of AHS, as well as the flexibility to communicate via email, text, or phone call.

The first time I called was because I heard something underneath the house, and it was a leak. It was a waiting list on the phone, but they called back right away. American Home Shield sent out a plumber the next day. And I had to pay for the parts and service. I was new to AHS. The second time, the contractor came out just to check the air condition. I called Thursday, he came Monday. And that was fine with me. The unit was working fine. It’s just that the water was leaking. There was a PVC pipe that had cracks on the side of the unit. It was working okay. And the technician said he didn’t know why that was there, but I didn’t need it because it was a gas unit.

When things broke down, we call American Home Shield and they would either fix it or replace it. My AC wasn't cooling. The rep was very knowledgeable. The techs called and said they were on their way. I'm satisfied with AHS.

American Home Shield is a pain. We get things resolved, but it's a very long process. Whenever we raise an issue, the contractor comes after that. If there is a further follow-up on the issue, the contractor won't submit the claim to American Home Shield. We have to call them and we are on the phone for a long time. They say that they will check back with the contractor. They call the contractor, put us on hold, then we never hear back from them. The same thing happened with the latest issue that we have. They said the contractor would call us, but the contractor never called. The issue is still not fully resolved. Their customer service department is not up to the mark. They're not proactive at all. We have to call them, and they say, "We have not received the feedback." Then they put us on hold and call the contractor. Instead of that, they need to follow up on the request and call us back. The wait times are long too.

It was going to be 107 the day that our AC broke. HR HVAC came out right away and they fixed it and cleaned up after themselves. But the AC broke again and we called them and they scheduled us for a Saturday. Then, they asked if they could come on Friday and I told them nobody would be at home. The tech never came on Saturday or Friday. I've been calling them for three days to fix the air conditioner and they won’t call me back. The reps in the call center dropped the ball. They were really great the first time but I'm really pissed at them right now. Other than that, everybody that AHS has sent has been great. We're adding our pool to our policy when it comes up. I would recommend them to anyone that is a home owner and has a lot of appliances in the house.

The dryer was making a kind of grinding noise, like the gears were grinding every time it was turning on. It was one of those things that when the tech got here the first time, the repair didn't do it. So then, he had to come out again because it started doing that and I recorded a video so he could see it. Then he fixed it up. It was very, very easy. Everything was great.

We had American Home Shield at our old house. We got a new house and got it since we got here too when we had this house built. We've had it for at least 20 years, and everything’s always gone very smoothly for us. We had an AC repair with A-US. The tech did great. He was really nice and fixed the problem quickly.

If it’s things like refrigerator or washer, smaller items, the warranty is fine. But when it comes to the AC, I had a horrible time. And I ended up having to out of pocket a great deal of expenses, because it's so time-consuming to get what needed to happen. And the people that was sent out here said that they had to come out here twice. And it was the same kid that didn't know what he was doing. I had to fork out four grand. And I almost could have had a brand-new AC unit after it was all said and done. It was a nightmare. I was out of AC for almost three weeks. I live in Orlando, and it's super hot. So, I was obviously stressed out.

Our old home had American Home Shield and when we bought this house, it was a no-brainer getting them because we were comfortable with the way they handled things. When the AC went out, I filed a claim through the website and they sent me the name of the contractor, their phone number, and the name of the person coming out. Island Breeze HVAC came out and it was a pleasant experience. They checked the AC and then they went outside. They looked and figured out what the problem was. A condenser had gone out and they fixed it and left.

So far, I like American Home Shield's response time. Having the warranty, I don’t have to worry about finding somebody to come in to do the work, and I can trust them because they vet these people. I just wasn't happy with one provider but the guy from Sunny Breeze was wonderful. He walked me through what he was gonna do, what he had to do, and his resolution. I was very happy with him. As a matter of fact, he’s been twice now. He had to come back. Something else was going on and he came to check it out.

I had an air condition company come out because my air messed up earlier this year, and they told me the tech fixed it. But they didn't and it leaked all into the ceiling in my house. They didn't drain my line like they were supposed to and that made it back up. Then it started overflowing into my pan, and my pan overflowed and it went into my ceiling. I called American Home recently and they told me that I have to take that up with the air conditioning company. I wanted somebody else to come out but American Home Shield said that this was the only air condition people I had as an option. They should have more options.

We had our furnace serviced. We asked Home Shield and they said they wouldn't cover it because we had to go through them. We didn't understand that going in. But now that we understand it, the service is better. We've had a hot water tank and a sump pump put in. It has worked out, so far. The only problem we had was when we had Home Shield bring out the first fellow to check our hot water tank, he was gonna charge us over $1,600 to fix it. My wife said she wasn't happy with that. There had to be a little bit of plumbing done because the joints that they had in weren't the right ones. For an elbow sweat fitting, they wanted to charge us $30. I can get those for 98 cents at the hardware store. What they did was they went on ahead and gave us a check for the expansion joint and the hot water tank. We had it all put in for like $500.

When I moved in, my bathtub backed up and flooded my whole home. I called in and AHS said that in 24 to 48 hours, they would have someone out to me. They sent me a plumber, AFC Plumbing Company, and we took the tech into the house. More of the raw sewage was backed up. He went into the main bathroom where the the bathtub is, took off the cover, messed with something in there, and he said he doesn't think that was it. He went outside and we showed him where the crawl space is and the cleanout for the drain, which is right in my driveway. He walked right by it when he walked up to the house.

We had a refrigerant leak in our Frigidaire refrigerator. American Home Shield was very nice. The people I talked to helped me troubleshoot it. They sent out a guy to check it, but they said it was not gonna work. So they got back to me pretty quickly in regards to how much they would be able to let me use in getting a refrigerator. It was very nice and smooth. I liked it a lot.

I had an issue prior with my water heater. But the company didn't come out. I waited all day. I called American Home Shield. They told me that they couldn't send anybody else out. I had to pay them money, they had to refund back that money and reschedule somebody else to come out, which frustrated me. I called back in. Water was leaking everywhere. I made an appointment, waited all day for those people, but AHS claimed they didn't know what happened with the appointment. They couldn't send anybody. So, I had to wait almost five days. And I got a water leak coming from my air conditioning unit in the hallway. My floor is completely messed up. Now I have to find somebody to come out to redo my floors.

The service timeframe, the $75 copay, and everything repaired on the two times I’ve used American Home Shield went great. The techs were very professional and courteous. If an appliance or air conditioning breaks, not having the money for an expensive repair, it's nice having that assurance and cushion that I pay the $75 and my appliance or unit will be replaced or repaired.

I've had American Home Shield for about a year. I've called them about two times to check out some things about my garage and for the replacement of appliances there. When I called the first time, they never followed up. The people that they tried to get to come out to replace something in the garage didn't service the area and I didn't hear anything else after that. But this time, they were pretty good about sending someone right away. I liked the response time and the accuracy of when I received my appliance replacement. The tech too was pretty thorough at what he did.

I had a leak in my faucet. I did a claim and someone from Mayes came out. They said that was not covered. The hose from the outside is connected to the pipe that goes inside the house. I explained all that to American Home Shield and they said, "As long as the pipes are connected from the inside of the house, it should be covered." When Mayes came out and did the service, they had to replace the pipe from the inside of the house. When you turn the valve, it turns off but the water's still leaking from the outside.

My dishwasher stopped working about three months ago and AHS had a repair company come out. It took them about four weeks to get it repaired but didn't repair it. I had to go and re-open the claim. A new OEM-certified repair company had to come out. This is a dishwasher. I don't know how complicated they are but it just took a very long time for them to resolve the issue, which didn't seem to be too difficult. It took them two weeks to order a part and get it installed. It was a simple fuse and a harness. In all, it took about 10 weeks for the right repair to happen. The second contractor who came out, Speedy Heating and Air, was speedy though and they figured out the issue.

AHS's phone service sucks. In the past, I've called and called and I would not get through to anybody. Then, they started their new web thing where I just go online and it has worked out fantastically. Also, American Appliance, who they sent out for a claim, does great work. The tech was a great guy and fixed the issue. It was done the way it should be done. They showed up and they communicated really well.

Our air conditioner in Georgia stopped working. We called American Home Shield on Sunday and they corresponded with us on Monday. A person came out on Tuesday and was he was good. Under the box, it got hot and it burned through. He did what he had to do for the air conditioner part but he said it was pretty much some wiring and he wasn’t an electrician. He would do a work order to let American Home Shield know that an electrician had to come out to put in a new box on the outside. We waited about a week and we didn't hear anything. We called American Home Shield back and they said that our order was completed. We told them what the technician did and said he would do. We had to pay another $75 to get an electrician to come out and put in a new box.

American Home Shield sent somebody to repair a dishwasher leak. They came out a few days after I called AHS. They diagnosed the problem. Then they had to wait for a part. Once they got the part, they came out and scheduled an appointment to repair it. I had one other repair for an air conditioning capacitor that they replaced. With AHS, I have peace of mind that if anything goes out, I'm not gonna have a big outlay of money all at once.

We had a noise in our plumbing pipes and a plumber determined it was the hot water recirculating pump. We called American Home Shield to let them know. It was easy to get through. The hard part was we had a hard time doing it online because it didn't really capture the specific problem or it wasn't clear. Once we talked to a rep, it was pretty simple. We received a call from the company on the person's name coming out. The tech was very knowledgeable, showed up on time and quickly diagnosed the problem. He said the hot water recirculating pump was malfunctioning and needs to be replaced. So, Home Shield didn't like to quote. They thought it might be too much. So, they're gonna send another contractor out tomorrow.

We called and told American Home Shield that the garage door stopped moving, and that it was to the point where we couldn't even open it. The spring broke on it. Our car was stuck inside. AHS arranged for this company to come out and work on it. So for almost a week, I had to come up with alternative transportation. But my mother said the tech was nice.

Every time something breaks, I call American Home Shield and service people come out. I used the warranty when my AC stopped working. I called and the next day, somebody was out and got the AC fixed right away. The person was knowledgeable and knew what he was talking about. Having this home warranty provides peace of mind, especially with appliances that cost a lot of money. So far, everything’s been fine and I’m pretty happy.

American Home Shield is amazing. I like it. Every time I've needed something repaired, they've gotten it done quickly. They have really worked well with us. The people they contract out are fabulous as well. Darien and family have been the one that has come out for most of my stuff. He and his company have worked well with American Home Shield. He knows exactly how to work with them. They've been great working alongside each other. My appliance claim went great. Initially, they thought it was one problem but it turned out to be another problem. They reopened the ticket and came back and repaired it again. It was really great. We're absolutely satisfied with AHS. I used it for my dishwasher, my oven, my fridge, my dryer, my upright freezer and my air conditioner too.

The dryer wasn't working and Axis fixed that. Then, we had a claim for the washer and Axis's technician said to give them a call and that they will replace the order if it continued leaking. He also said that he was going to come back to unclog the container. The washer still leaked so I called them and the person in charge said that he had said that it was done and since the report was that it was all done and it was working, I had to call American Home Shield and have them send a senior technician. American Home Shield did send a senior technician. He unclogged the containers. But it leaked again so we called and again, they said that the case was closed.

I normally have had good experience with American Home Shield. There's been once or twice that some of the providers that they've sent out were less than what I expected. Most of the providers are good. I had one company years ago, and I felt skeptical about the guy that came out. I ended up having a little kid toy out in the yard missing. He was asking about it ‘cause I had it for sale.

My dishwasher needed a new water pump. The company they got to repair it is not reliable. They canceled on me once, the 2nd appointment was a no show and when I asked AHS to send a different vendor they said no! I sent a week fighting to get my dishwasher repaired! We’ve been paying $80 a month and then are told it’s a $75 service fee! After doing the math we decided to put that money aside every month in case of an emergency as the plan just is not worth it! I could have bought a new dishwasher and a new refrigerator for what I’ve paid them! Actually, I did buy a new dishwasher and the $80 a month is going to pay it off! Anyone looking to get a plan like this really needs to do their research and the only thing I’d get covered are your heating & air conditioning units! Do Not go with American Home Shield! There are better companies out there!

The wheels on the top rack of the dishwasher had broken off and the tech diagnosed it during an online call where I was showing him the video of the problem. So, he was able to bring the right part and put it when he showed up five days later. It went great. American Home Shield is expensive but it gives me peace of mind as much as anything else. Their customer service isn't great though. I should be able to contact them on the phone when I need to. I can go to their website and email them too but I cannot pick up the phone and dial 1800 and talk to a person.

American Home Shield sent Harvey's Plumbing for a claim involving a sink. The plumber was timely and did the test as required. It looks clean and neat under the sink, and the dripping has stopped. As far as AHS, I like the timely responses. And while they're expensive, currently, they're meeting expectations. I've had problems with contractors though. I've argued with contractors who said, "Job Complete." They put a knob in, and you can't turn the knob. That took about three tries. American Home Shield gave me the runaround on that one. With the separate issue, they were able to get ahold of a contractor that they recognized and was very good.

I used American Home Shield for an air conditioner problem and it was fine and easy to use. They sent me technicians who were professional and got the job done quickly. Everything was good. AHS gives me peace of mind for some larger items around the house just in case.

Our AC unit appeared to be low on freon. There were three small leaks that the AC repairman was able to locate and repair. He recharged our system and it has been working since. On some issues, the case was handled spot-on. But sometimes it hit outside the box and there were issues. Six months ago, we had called on that air conditioner that AC Rescue fixed. The other guy that came out before them said it was low on freon so he just topped it off. But I had to call and dispute it ‘cause the guy who first came out said that he saw visible damage. There was no visible damage to my unit. What he was saying was when the AC unit leaked, there was PAG oil in there. He visibly saw PAG oil off the connector up on top so that was the visible damage that he observed.

I had a leaking garbage disposal and I filed a claim with AHS. It was online and it was fairly easy, which I like because I can do it at any time, day or night. Also, it's very convenient. I don't have to wait on hold and deal with any pesky call trees. All I had to do is log in to my account and fill out the information that I need. Then, the tech came out and he identified the problem immediately. He had another garbage disposal on his truck and he was able to replace it right then and there. It was a very smooth exchange and that's what I really love about it.

We have had AHS for a number of years when we lived in Arkansas. When we bought our home when we relocated back to Kansas, we picked it back up again. We've had them for the last 12 years. Typically, we do our stuff online and the claim process goes through pretty quickly. But our experience with them, living in Arkansas, was not as pleasant. Because we live in a small town so sometimes, they could hook us up and we were in queue with whatever company was supposed to come to do the service and unfortunately, because of us living in a smaller town, some of those companies couldn't always come within the 24 to 48-hour window. So not necessarily American Home Shield’s fault by any means.

The air conditioning stopped working. When the gentleman got there, he was really friendly. He got there early in the morning Thursday even before I went to work and fixed the problem so fast. I really liked the fact that he was so prompt and concerned about my family because we had been in the heat since Sunday. He apologized for not being able to get there earlier in the week. They were so swamped. In using AHS, I realized that it's really good to have because had I not had the insurance from them, I would have to come out of my pocket almost $1,700 for the part they fixed. All I had to pay was the 75 which was a really good deal.

The claim went smoothly. The techs repaired my refrigerator.

Submitting my claim went efficiently. The contractors that were sent were good.

I was experiencing a loud vibration and throwing sound coming from my unit. It was shaking the whole house and making my pictures rattle. The contractor, Comfort First Heating & Cooling, did a very good job. They explained what they found was going on each step and gave me every opportunity to understand it. They replaced a fan blade and the fan motor.

The repair guy missed one part on the washer that wasn't draining water so he had to come back the next day to finish repairing it. When I went back to American Home Shield, I like that it had a feature where you can say the issue wasn't fixed and ask if they could resend the repair person. He came back and fixed my washer. He ended up declogging the drain. There was a wire that was loose and he had to fix that. Then he had to put two extra clips on. It's been a great experience with AHS and I would highly recommend them.

Every time I call, AHS' customer service is good. They take care of my problems. They listen to me. This particular girl I call, I've spoken to her a couple of times and each time, she was able to talk to me and let me know that they would fix my appliance. And they have always come through for me. So, I liked them. The contractor just finished servicing my fridge, but it's not working yet. It was supposed to have been finished, but yesterday I noticed that the light is off again. I'm supposed to call American Home Shield to let them know so that they can tell the contractor to come back and fix it.

I like the service okay but sometimes I don't like the technicians they send out. The electrician they sent out for my electrical work came out pretty quickly but he didn't find a problem. He said that he was going to get someone to help out with whatever he needed to do but he never came back. He didn't call and when I called, he never returned my call. I called American Home Shield to request another electrician and they assured me that they were gonna call me back but I haven't heard anything from them as of yet. But when Integrity Plumbing came out for the low water pressure in the house, he tried to see if AHS covers my water softener. They don't but he at least checked into it, which was nice.

I submitted a claim for the AC and American Home Shield got back to me and set me up with an appointment with a company to come out and repair it. That company came out and realized that it was not a mechanical issue, but it was more electrical. So American Home Shield sent out someone else after that company. But both companies they sent out were top-notch. They were very, very, very knowledgeable, and explained what the problem was. The second guy came out, saw the problem, and then said, "This is what it is. We could take this, that and the other." It took all of 20 minutes to fix it. I'm glad to have American Home Shield. It took me a minute to even get the warranty service. It's a great, fast and efficient service. I definitely would recommend them.

AHS is always good. They get back to you right away. They get things done in a really quick and efficient manner. I would highly recommend them to everybody. The techs that came out for the AC recently went above and beyond. They looked up in the attic and said, “This is what’s causing the problem. This is what you need to do to alleviate the problem.” It's working okay now.

My air conditioner wasn't blowing air. I like the contractor. The tech explained what was wrong, and then he was able to fix it the same day. He checked the Freon and recommended Freon for better functioning of the whole unit. But he said that it wasn't covered by the insurance. The Freon was really expensive. Other than that, the service was finished on time and everything was accomplished. Everything was pretty good.

Customer support is very good. I had an outlet that wasn't working. The tech called me the next morning and came a couple of days later. He was very good. Go with American Home Shield. It's been so good for me and it covers everything. Plus, the cost is great.

I call American Home Shield and within two days, they have someone out here taking care of the issue. They're pretty good. The only thing I don’t really care for is the people they use ain’t always the best. When my air conditioner started going bad at the beginning of summer, they were having trouble getting people to call. So they told me I could find my own contractor, and they would reimburse me. I went and looked, but a lot of companies won’t work with warranty companies. Other than that, the service is good.

I just had a claim and Home Shield sent out Gallagher Plumbers. They gave their opinion to Home Shield and Home Shield said they would do a second opinion. I've been calling to get through to the gentleman that told us we're getting a second opinion. It's been a couple of weeks and I haven't heard anything from the guy. Other than that, I like the service. I've had some previous repairs and Home Shield jumps right on it. It's no problem at all.

I had a good experience submitting a claim because when the contractor didn't know what they were doing, AHS sent somebody else out and they fixed it. I like the service. If I buy another home, I'm gonna put AHS on that one too.

We had claims for the air conditioning and submitting them with AHS was easy. But there were two different air conditioning companies that I was working with. One was not so good and one was decent. One of them just couldn't get the order or couldn't get the compressor, and it took forever to get it. Then they came out and they put it in incorrectly. So we had to wait another day. But overall, that's not American Home Shield's fault and our experience with them was pretty good.

The providers that they resourced us to came out did a perfect job and ensured that I got everything I need. So I was very pleased. The claims process is pretty simple. I do it on the website and then someone gives me a call right away. American Home Shield is a great quality of insurance to have. If you have a home, I will recommend anybody to get their services. They are very professional and quick to respond.

Comfort Masters is still helping me get my stuff fixed and they were fantastic, and I would highly recommend them to anybody else. Overall, American Home Shield is phenomenal.

My experience with them has been good. My exhaust fan in my bathroom broke. But they said they ordered the part. It's been two weeks already and I haven't heard anything. The tech was professional. He's gonna come back today.

I used American Home Shield for a washing machine and they sent a company out promptly to service it. It was old and they would send back recommending that it’d get replaced because of the age of it and it wasn’t washing efficiently. But I didn't get a good reply back from them. I can't really put it on Home Shield, though since I've never seen a report that went back to them. I asked for it several times but never received it. I also used AHS when my air conditioner went out and they promptly sent somebody out. The first company that they called gave me a very long lead time. I called AHS back and they researched and got somebody over the next day. All in all, AHS has been honest and upfront. I also feel like I get what I'm paying for.

My AC went out on a Sunday and when I called American Home Shield that day, it takes 24 hours for the claim to go through. So the people called me back Monday but they couldn't get me in till that following week. So I had to sit there and wait and it was hot. I had to let them go and call back American Home Shield to get someone else. When I got ahold of them, they gave me Champs. They came out the next day, which was pretty cool. The tech asked me what was going on and I told him and then he went straight to where he assumed the problem was at. He corrected it and he wasn't here no longer than 30 minutes. It’s working now.

American Home Shield has been good. I have enjoyed the one-stop-shop of being able to source some help for a house that I bought ‘cause it's an old house. The locks were too old, so I had to go out and buy some new locks. The technician came by bright and early on a morning on Saturday and rekeyed everything. American Home Shield is not great for more complicated things though.

American Home Shield's service is trash. I don't get answers all the time. The people that they send don't do the work. I ended up paying $200 for the same man. The first time, he didn't do anything. When I called back the second time, he didn't even come in the house. I'm waiting on a work order right now. The person they did gave me wouldn't even give me an appointment date. They just gave me a day and when they're on their way, they don't call me. That's terrible. So, the people that they contract to are terrible.

I called American Home Shield and asked them to have someone come out and work on my spa hot tub. Techs came and said the claim was denied because it was due to freezing. But this was in the middle of summer so I contested it. American Home Shield sent another person out to check it. He told them the part was cracked so again, the home warranty blamed it on a freeze in the middle of summer, which didn't make sense. I asked for my money back because they billed me the fee to send the repairmen out. They told me I'd get a refund but I never did.

I called American Home Shield for my ac that wasn’t blowing cold air. The rep was very helpful. AHS responded very quickly, were efficient and got my claim taken care of quickly. Also, the contractor that came out was very professional, pleasant and helpful. I was very happy. I've recommended AHS to a lot of people.

I'm liking American Home Shield so far. I put in a claim and doing the virtual video was new. Doing that fast after I had put in the request was easy. A person guided me through looking up all the different model numbers and scanning the dishwasher and the stove. The company that came out, ARRQ, did a good job. They were very informative about why the issues I was having were an issue, and what we can do moving forward so it's not an issue again. There was a clog in the stove and the repairman showed me how to open up the stove and get into the clog next time. For the pump being broken on my dishwasher, he showed why it got worse over time, which I didn't even know was the issue at the time. He did a good job of communicating with his company, coming right back, and being able to bring different pieces that needed to be fixed. He cleaned up afterwards and was able to be in and out quick.

Last year, I put in a claim that my AC was leaking water onto my air filter. So, American Home Shield sent out someone who cleaned it for a bit. And he said he would request an acid wash. But he left and I didn't hear anything from anybody. My ticket got closed out, but the issue was never fixed. And when I called AHS, they said I had to put in another ticket for the same issue. I wasn't very happy about that. I wish more of my claim was covered. But the recent claim was good. My AC was constantly running. I was under the impression everything was covered until AHS told me it wasn't. But they explained it. Other than that, it was fine. The workers that AHS had come out were good.

My air went out and I called American Home Shield. But it was gonna be about three weeks for somebody to come out. I understood the crunch on time because everything was contracted out, and everybody was having problems. So I was willing to wait that time. But my brother come through and he repaired it. I like calling in my claim way better because I get an email immediately. When I have to go online, I got to know my password. So I would rather call. American Home Shield has done what they said they were gonna do for me. Whatever it is, they either fix or replace it.

The first time the contractor came, they didn’t do anything. The capacitor needed to be replaced, and they didn't know anything about it. I was surprised that they didn't know why they were coming out for. When we told them why they were needed, they didn’t do anything and just left. But it was okay the second time they came around. They replaced the capacitor. We would definitely recommend American Home Shield.

AHS had Greenway Home Service come out pretty quick and took care of the AC. The only problem was I called to get the maintenance done on my old system because I figured that's why it was warming a little bit and the rep said I was too late because it ended June. She said I have to wait for the heater in September or October. I wasn't too happy about that and I never got anything from anybody telling me I gotta have the maintenance done by this date or else they're not gonna do it.

BB Lewis Plumbing came out because I was telling them about my toilet not filling up as fast. The repair guy called that he was on his way and he came and fixed it in no time. He was a very nice, professional young man. It was an in-and-out type situation. The people that American Home Shield have sent out are good people. They've taken care of me.

My ice maker wasn't getting water to it, so J & J fixed it. I put the order to American Home Shield at like 5:00 in the morning, and the tech called me at 7:00 AM. He came out that morning. I put in another claim for my kitchen faucet and toilet. They wanted to give me a crappy-looking thing, and I don't have cheap in my house.

Everything is gorgeous with AHS's service. The only thing they will not do is send me a paper bill. I've been asking for it for three months. I just have the initiative to go and pay it on the phone because I know it's due, but they will not give me a bill. That's my biggest problem. Other than that, they are great. When I call them, they get it done right away. The people that they send out are just great. Everything is well with me. I had my air conditioner serviced and my oven fixed and they did a beautiful job.

I made a claim for the roof leak but American Home Shield didn't have anyone that can fill that stuff. They called today saying that I can find an outside source, and then they can reimburse me. But the contractor that came out for the garage door was very prompt. It was all fixed so that was good. American Home Shield is nice because if something goes wrong, I can just call and have it taken care of.

We were getting a heatwave and we turned the air on. It was not even on for two days and it just quit working. Then it shorted itself out and would kick the breaker. At that point, I called American Home Shield. The tech who came was short with me and made it seem like he didn’t want to do the work. He even verbally said that he didn’t do compressors anymore. He was too old for that. He said that AHS will call me and take care of it. And he left. That was the last I heard from him.

The garage door stopped working. It wouldn't go up anymore. When I called AHS, I told them that it was broken. We got somebody to go look at it earlier and they noticed that the spring was cut in half. When I called, I asked them if it was covered under warranty, and they said it was. I got the name and the phone number of the company and they contacted me right away, like two minutes after hanging up with AHS. It was very good when they came. They noticed that the spring was broken in half. They said what they were going to fix it and they did. They were very professional and I was impressed. I would definitely go with them again. AHS is really good and they've saved me a lot of money. I'm very happy with them.

I've had American Home Shield a few months and so far, I'm happy with them. I just bought my house last year and the sellers paid for a full year's home warranty with Old Republic. I used them a couple of times and one thing that I didn't like about them is they were always really hard to reach when I needed customer service. My boss at work and I talked about home warranties. He and his wife have American Home Shield, and he told me about them. I looked into it, went to the website, and instead of renewing with the one I had, I went with American Home Shield. One of the deciding factors was, because Old Republic didn't have any kind of coverage for my septic tank, and they did.

The washer wasn't draining and I used the app to contact American Home Shield. The tech took care of the issue.

The refrigerator wasn't making any ice and no water was coming out. We called AHS and they took care of it. But at first, I was wondering why it took forever to get somebody to come out. Then, the contractor told me they couldn't do anything because I need a professional and they couldn't do it. Eventually, the other guy did it. He let me know when he was coming and when he arrived, he checked the refrigerator and told me exactly what was wrong with it. He ordered the part and then called me back when he got it. He did a really good job.

I had regular service for my AC through American Home Shield. I had the spring service prior to that, and they had mentioned that something in the condenser would fail but they couldn't do anything about it because that would have to be a separate call. The guy said, “Well, I could replace it. But that's another call.” I called again to have someone come and check it. Then I was told, “Well, it's fine. We can't really do anything unless it fails.”

I did a checkup for my air conditioner and the guy told me that he thought there was a leak. He said he tapped it off but my air conditioner was still not working and I was so frustrated with it. He told me that once he tapped it off and if that doesn't work, I can't call him. I have to wait 30 days before they come back here. The air conditioner still doesn't get the house cold. It gets cooled downstairs but the upstairs doesn't. Lucky for me, I don't care for the air conditioner. But if I had people in here, they wouldn't be able to be in here.

Very excellent job.

I've used American Home Shield on numerous occasions for two air conditioners down in Louisiana. I've had a hot water heater replaced. I've used them in many ways. This is the first time I've had to use them in my new home in Delaware and it happens to be my dishwasher. The customer support is good. The only concern is I happened to have an air conditioner heater guy come in an emergency. He found nothing wrong. My concern was that if AHS can't fix it, they'd replace it, but he informed me that in his experience, it's not replaced based on my current appliance. It's a lesser value brand and I'm only a recipient potentially of 80% and then I would have to kick in the other 20%. So, the replacement clause is less than what I experienced.

Horrible Customer Service! Complete scam! Don't waste your time and money. They should have a ZERO STAR RATING. I have opened my 5th service ticket with regards to my A/C. I am now told that it's the compressor, almost every part of the system has now been replaced with aftermarket parts for a 5-ton central AC. This will mean that I will have to recharge the system for a second time that's another $600 on top of the contract service fees. If this would have been done in 1-2 days fine I might have lived with it. It has been one week (little leeway because of the 4th of July) and the contractor does not let me know of the status and neither does AHS. I called today and the contractor just "submitted" the claim for the compressor. I have no idea how long this will take. I would STRONGLY recommend to AVOID this company they are more concerned with their marketing reviews, sales, and renewals than taking care of their customers.

I submitted a request through the American Home Shield website. They changed the way that contractor is assigned. The way that it worked in the past was the person that was assigned would contact you to set up an appointment time. That was not what happened in this instance. I checked the website for an update because I got a text that same night saying somebody's been assigned. All I got from the website was that I needed to contact the contractor myself. If I had known that that part had changed, I would have called them sooner instead of waiting a day and sweltering through the weekend.

With my recent claim, my air conditioning wasn't working. The techs that came out were perfect, prompt and courteous.

I was surprised that they had gone up on the co-pay amount. But other than that, I filed a claim on the internet for an issue with the plumbing and navigating the website was fine. The tech came out and he rerouted the drain line under the sink.

The original garage door opener from the house when it was built 15 years ago wore out. One of the cars broke, and the traveler was bent and broken. The technician who came was very professional. He was a few minutes early and did a wonderful job. I know his family from around town, so we just shot the breeze while he worked.

American Home Shield sent Right Tech for our AC, and they were great. I was very pleased. The guy was very knowledgeable and helpful. He was very good at everything that he did.

I have no problem with AHS in their promise in assigning a contractor to me. But one technician is gonna have to come out for the third time. He's not fixing the problem. The claim was put in for a leak under the kitchen sink and the guest bathroom toilet occasionally sounds like it's running. When he came out to fix the sink the first time, he thought it was the hose from the faucet that was loose, and water was running down that pipe to under the sink. That didn't turn out to be it because the next time he came, it happened again. Water was puddled under the sink. He said that it needed to be caulked around where the granite and the sink meet. But he's done a very sloppy job of caulking it. I haven't put stuff back under the sink because I don't know whether it's finally fixed or not. The bathroom door stays closed most of the time but I've gone down the hallway, and I hear that “flushing” sound again. He had replaced a part he said.

I did the claim online with American Home Shield and everything went smoothly through that whole process. The technician was wonderful. He was very descriptive and told me everything. He had great customer service. He communicated well with me, let me know, showed me how everything was and explained how to get it set up. It was 100% good.

Recently, American Home Shield sent Lake Area for my dishwasher that wasn't working. It took about three days for somebody to come out and then they had to order a part.

The experience was wonderful. The guy who came out was sweet. He went above and beyond, and we loved him. He was so patient with us. I didn’t know I had the key and he needed the key. I was at my grandparents’ house, and it took me 10 minutes to get home. He could have just said he'd come back later, but he didn’t. He waited and did all of the locks.

AHS is a great asset to have as a homeowner. Being from out of town, not knowing people that fix things, it's easier for me to just call American Home Shield to get something fixed if something breaks. The process was good with my most recent claim. I called and the person set up the appointment to come, then they came on the day that they said they were gonna come, and they fixed the problem.

I had an AC that seemed a little warm. I didn't know why. So, I had to call the contractor out. The technician that came educated me and had me look out for some things that the previous contractor didn't bother to look at. They just wanted to charge me all this money to fix it, stating that the issue was done under warranty. But the contractor American Home Shield sent out said, “That's not so. Everything is working.” His candor was superb. And that was the most important thing I got out of it.

This is the first time that I had a claim that was covered, and the guy who came was excellent. He got my air conditioner going. It took five days, but maybe it's just the time of year. I've had American Home Shield for three years, and when I used it the first time for the garage opener, it wasn't covered. I paid the $100 and told them what the problem was, which was a spring on the garage door, then I waited four days for someone to get here. I don't know why they just didn't tell me it wasn't covered before I paid the $100.

I've had two claims. One was electrical and the other was my air conditioning. They took care of both of them. The techs stayed there until they found the problem and fixed it. They were great. Having AHS relieves a lot of stress off of me trying to find someone to come out and take care of my issues.

So far, so good. American Home Shield has done what they say they were gonna do. Two years ago, it was spotty because it took longer for people to get out. But they have a service provider in the area now, so it makes it simple. Within a day or two, you're gonna see somebody. I’m well pleased with it. Recently, my refrigerator was having problems with the cooling. A repairman, Ricky, came out and checked it. He's knowledgeable in appliance systems, easy to talk to, and pleasant to be around. There were some internal issues he realized that’s gonna have to be replaced. American Home Shield sent me something saying that they were replacing it. They were gonna send me a check on that and I’m waiting on that now.

We had a refrigerator claim and the contractor never showed up. I wasn't too happy about that and we had to pay to get the item that was damaged fixed. Then we had the oven go down. I called American Home Shield and said, "Can I get my 75 bucks back from the previous guy who never showed up?" So they were able to get that credit and then they charged me the 75 bucks for the oven fix. I told American Home Shield that they should give me their best technical company that could come out and fix the oven since the last guy didn't show up. So they gave me this company called TBL and I was completely satisfied with them.

I did a claim for my washer and the service people that came out were excellent. Everything was fine. The washer had to be replaced and I'm to get it sometime this month.

Lane Service came out for the AC that was not cooling and their tech was very friendly and helpful.

I had a service from a tech who came out and fixed my AC. My experience was quite positive.

We've been with AHS for almost four years and we've been happy with the services we got. I like that with AHS, I don't have to worry about how much it will cost or the parts. Everything is taken care of under the warranty. Also, if you've got multiple issues with appliances, you can put them together. There was a leak in the faucet recently and the plumber did a good job. Everything is fine now.

I called in for a problem with my microwave. American Home Shield sent the microwave and the guy was getting ready to install it but when he opened the box up, the microwave was broken. So he called it in and American Home Shield was reordering the microwave to send a new one. But they dropped the ball. They never ordered the microwave. So I waited a whole month.

There was a problem with the air conditioner. The water was backing up, then it was a plumbing issue and it went through our ceiling. When I called AHS to file a claim, a contractor came out on their behalf and fixed it. He was very nice. So far, we've had good experiences with AHS, except for things where one person tries to pass it on to another visit. But not for American Home Shield.

I had an air conditioning issue and the techs that came corrected that even though at first, they said it was a little tricky. I recently had a stopped-up shower and then a dishwasher that had an issue. Techs fixed those a couple of weeks ago and I'm very happy about that. I couldn't deal with the stopped shower and then the dishwasher. So far, so good and I'm happy with the coverage. I learned late that you can change certain things so it gets multiple issues. That's good.

American Home Shield sent out a technician two or three times to fix the same problem of our refrigerator. After the third time, they were just supposed to replace the whole unit. I called them five days after the cut off window. You’re supposed to call within 60 days. They said they were gonna have to reopen a whole new claim and have the techs fix the refrigerator. But it was the same problem. The compressor on the refrigerator went out three times. The same person installed a new one three times. American Home Shield just need to replace it. But they said they could not do that. After that one experience with the refrigerator, I'm still a little irritated with American Home Shield but technicality speaking, it was partially my fault and they were correct. But there should be a grace period there. They could have done a little better on their customer service side of things too.

Our experience with AHS was great. The techs had to replace the hot water heater. We waited a couple of days but everything was fine.

The latest service call I had with American Home Shield was pretty bad. It was for a dishwasher that was not dispensing hot water or drying, and it took almost five weeks before they could get my dishwasher repaired. The appliance company Home Shield provided didn't show up. They didn't call. It was very unprofessional. It took a couple of weeks for them to show up, and it took another few weeks before they can order the part. They didn't show up when they were supposed to so I had to call Home Shield and have the appliance companies changed. So, that took about another week. I had a couple of claims before, and every time, they use the same appliance company. It had been the same issue. They should screen the contractors or company they work with a little better.

There was an issue with our AC and it turned out to be the component with the furnace. It didn't get fixed because American Home Shield was saying that they don't cover it. All they said they could do was send another tech out to reevaluate. Now, we're waiting for another tech to come out and reevaluate it. But they were quick to get somebody to respond to me. The company didn't get out here quick, but they got somebody to contact me that day. I would still recommend AHS to a friend.

The technicians that come out in a timely manner no matter what I need did a good job. Recently, the air conditioner was blowing hot air. I called American Home Shield on a Friday. The contractor didn't come until Wednesday. But the tech said he changed the core. I like the service that AHS provides. All of the coverage. Everything they cover in my house. And when I do it online, I like the rate that they charge me. No matter what's going on, the rate is good.

I had a small issue with American Home Shield at one time. I had a claim done but the part wasn’t being made anymore. So, they quickly corrected the issue and was able to replace it. And they have had gotten stuff fixed also. Intertech Maintenance, the contractor for the dryer, was good. They almost had to rebuild it but eventually, they figured out that it had some more problems and they finally replaced it after several times of trying to fix it. I have all my appliances and electronics covered and AHS came through every time I had an issue, which was one of the things why I consistently stayed with them.

Our AC stopped working. So, we put in a claim to American Home Shield. Sub Zero came out and replaced a part. Then they found another part that needed to be replaced, but it was not something they carried on the truck. So, they had to order it. We had to wait for the part to come in for them to complete the service. After the part came in, they completed the service, and then it started working again. They were good. They explained and showed me the parts that they were replacing and taking. They worked with me on my schedule on when to come to the house and called when they were on their way.

American Home Shield has always been great. I love it. My bathroom faucet was leaking out the top. Then, my garbage disposal and my two toilets, which I all had checked over a year ago, weren't flushing right. The contractor replaced the two toilets as well as the water heater which was dripping out of the faucet. We bought an older house and the water heater was 27 years old. Water heaters don't last but five to 10 years so, it was just a matter of time. Everything in the house was a fixer upper so a lot of this stuff is going to end up failing and one by one, it does. So, AHS has been great as far as having it knowing that it's just given time that these things are gonna fall apart.

I had somebody repair the dryer that didn't heat up. He was a pleasant guy, got right to work and got it done. I recommend AHS.

The ac unit was freezing up. I sent the claim in online. It was over the weekend, so it took a while for the contractor to get back to me. But they got to me after the holiday weekend was over. They put some freon in and replaced the valve that was leaking. However, it’s a toss-up right now if I’m gonna continue with American Home Shield. I’m paying 100 bucks. I didn’t pay for the valve replacement, but I had no idea what that value was. And I had to pay for some of the Freon.