American Home Shield Reviews

On certain things, American Home Shield was great. And on the most expensive item, which was the AC malfunctioning, they denied it. That pisses me off. Because last summer, they made this big uptick that they needed this $75 a month service to cover everything, yet when it was something that was $600, they denied it. So, AHS sucks. That's ** when I look at how much money I spent, and the fact they denied that claim. They said that it was multi-zone and yada, yada. But last summer, they did a big sales pitch that everything in my house would be covered. I consider AC an essential. So, had they said that my unit wouldn't be covered, who knows if I would have spent $75 a month for the last several months with them, or continue my contracts with them?

My last experience during the heatwave sucked. Our AC went out and I didn't call American Home Shield right away. I filed it online. It all happened on a Monday night, so I wasn't expecting anything right away. I was expecting something, though, the next business day, at least. To me, if you're saying I'm having air conditioning trouble in summer or heating issues in winter, that should be I get a call that day to get me on the thing. Because I also had the furnace go out in January during the cold snap here. We live in Ohio so we're not used to that 90-degree heat to begin with, but 90 plus 80% humidity, if I don't have the ocean outside my door, that's not the right setting. My wife has health conditions, and extreme heat or cold aggravates her heart condition.

The toilet, the tub and the shower were clogged and the repairman was good. He told us what he was thinking and what the problem was. He got one of those 100 feet wire to go into the plumbing and he checked one side, which he said was clean. When he checked the second one, he told me right away to check it out and what was gonna happen. And all the water started coming out. From this experience, American Home Shield was great. People can definitely use it.

The AC technician was a very sweet guy. He came over and fix the AC immediately. It was a very good experience. Everything is good. But in general, sometimes the service is okay and sometimes it's not. I wish the range of activity and fixing the stuff was wider. Because I noticed that many areas where you get into trouble with some home repairment, it is not part of the home warranty coverage.

Usually, they have lots of vendors who can get out pretty quickly. We had two AC problems in the last month and they were quick. The techs came right away. The issue happened on the 4th of July weekend and the techs were out Tuesday after the Monday holiday. They were very professional. They came on time and sent a notice before they were coming. We got the capacitors changed. We were very satisfied.

Water pressure was pretty bad in the master bathroom shower. So, I called the plumbing help. I heard from the contractor within two hours. There was a pressure wall that needed to be tweaked to get the pressure up. Everything was absolutely done in a timely manner.

The computer on the dishwasher burned up and when the contractor came out, they had to leave and I had to purchase a mounting bracket for underneath my countertop. Then, I was able to make an appointment for them to come back. But that was very quick after I got the part.

changes the status of a request. When I log into my account and see that open request, the status says that the contractor is trying to reach us and we are not reachable. Nobody has ever called me. It's me who has been following up. The contractor has also come here five times, and so far, only one small piece of work has been done. The rest, different people come every time and they check, try to fix it and say it needs to be replaced. So everything is open.

My dishwasher and my oven-microwave weren't working and my tub wasn't draining. I called American Home Shield and paid my $75 and they sent somebody out. They were awesome. They resolved everything except the dishwasher. They had to bring parts later.

My water heater was leaking, so I called American Home Shield and gave them the information. However, I didn't notice Home Shield had some type of connection and when I called at first, I put it on that. When the man came over here and told me, that's when I realized I put the claim on the wrong thing. I went back and we changed it all. It just so happened the plumber that came was contracted through American Home Shield. He came out and took pictures of the water heater, and everything was smooth from that day on. We just had to wait till they got the water heater up there.

The techs that AHS sends are okay. I've had claims for the washing machine, the furnace and the air before. However, for my recent claim, they said that they couldn't fix the noise the AC was making until it actually broke and we're left without air. It's still making a noise. But we can't do anything about it.

I had a leaky faucet. The contractor changed two cartridges in my faucet and they were very polite. It was great. I'm a widow and I don't have anybody to help me and having American Home Shield is peace of mind.

It's very easy to start a claim and American Home Shield is quick to get someone out here. Recently, a switch blew and the electrician that came out was great.

The service people were very professional and honest. They could have made something up and charged me a lot more money, but they found a simpler solution. Now, my AC is working.

The contractor snaked on a couple of places. So, that was what fixed it up. I have a tech coming out, because the ac ran out of Freon. The unit is not blowing out cold air. So, they're supposed to get in contact with me here shortly. But the first tech also did a tune-up on my HVAC system. That was a courtesy call. They had run some specials. $70 for a HVAC tune-up. He came out to look at everything where it would get a clean bill of health. He was clean-cut, professional. I like him.

The plumber went above and beyond what I was hoping to have. The sewer line from the main bathroom had ruptured so it was leaking into the backyard. He came over and didn't think he had to go into the house, but he did 'cause he wanted to make sure that there was nothing more severe. What was nice was since they're a local vendor, the plumber had been out to the property long before I owned it. He surprisingly recalled some issues that the house had. Through that knowledge, he was able to tell me what I could expect into the future and potential fixes I might want to think about making. But for the most part, he fixed the problem and told me what I needed to do. I have a dog, and he was cognizant of it and made sure that I needed to remove all the soil. He also gave me some recommendations on where to cost effectively buy that. I was pleased with the service I got.

We have American Home Shield on this house. I also have it on another house that I acquired through my sister's passing. And it has been working out great. I like it. We did the checkup on the AC. The guy came out, checked the AC, and said everything was fine. The contractor did good. Three weeks later, I had to put in a request to have service on the AC. It wasn't cooling. That was when AHS sent out HC Mechanical. The guy went up and checked it. He ended up saying that it needed Freon. But I thought that other guy, when he did his checkup, would have checked it from the other one when he was here three weeks before. So, this new guy added a bit of Freon. And he mentioned something about a float valve.

The air conditioning was working, but it was not cooling off. It was throwing air, but it never cooled the house. It never came lower than 86 degrees. At nighttime, that was when it was going down up to 86 but during the day, the temperature was normal. I think it ran out of coolant, and it also had a leak. The techs that came out through American Home Shield were very friendly. They looked like they knew what they were doing. They looked very professional. They checked everything, and they told us what the problem was. They said that they were going to try to fix it, which they did. They did something that day, but just in a few more days, the same thing again was happening. The Freon went out again. It had another leak, which they came back and they fixed it too. Right now, it's working a lot better.

A repairman was here the next day after I filed the claim and fixed the issue.

The ice maker motor was not functioning properly and making noise on my GE refrigerator. The first visit was a video phone call and it was cool because the tech didn't have to come out twice. It was something really easy to diagnose. When he saw the video, he ordered the part and then came out the first time. But I had to call him back. He's coming back out today because it's not producing ice.

Our air conditioner wasn't getting cold. After making a claim, someone came out the next day. Everything went smooth-sailing. They did what they needed to do and the unit started working. A few years ago, we had problems with our central heat and air. That was replaced and I was really grateful for that. I really enjoy everything American Home Shield does. They're very timely and they usually fix the problem. That's great. I like that idea of technicians coming out and doing what they need to do for the price.

The service is good. But I pay every month a reasonable amount for a once-a-year type of service. That's the only item I dislike. It would be great if AHS can give an offer where if I'm using the warranty five times, I'm charged a little more than if I'm using it one time. Otherwise, I'm satisfied.

When I make a request to AHS, it shows up the next day. I had an issue with the water heater. The tech said the pilot didn't ignite because it was old. He ordered the part and he came back in eight days and installed it.

Our recent claim experience with AHS was very good. The air conditioner was not cooling one of the rooms. The tech looked at it and he said that that probably was a problem in the duct area. He could not go to the duct area because one of the areas is not accessible. But he said that he might try to put in some gas, so he put in some gas. He did it and it improved one room. But in the other room, it did not improve. I like that AHS has very fast service. They respond immediately.

There have been a couple of times when it took a bit of time, but there have been so many times when it was right on the spot that I can't say anything bad. I like having the service. It's easy because I just hop online and request my service with them. Within 24 hours, whatever the company American Home Shield assigned to me usually reaches out quickly. So, it works really well. Recently, it was something on the outside unit. It was something that was original to the unit and the contractor just had to replace that one little box on it, and it worked fine. It was a simple fix. I'm thankful for my policy.

Most of the contractors I have been dealing with through Home Shield have been four-plus days out before they come out. When the AC unit was freezing up, Advanced Home & Commercial Services came out in a few days and fixed the unit in one trip.

I googled how American Home Shield was rated for Northern Virginia and I decided to go with them. I haven't been disappointed. I had a leak and there was water on the floor. I called American Home Shield and told them I needed someone to come out to do a check. Customer service was very helpful. I didn't know my account number at first and the rep was able to look it up for me. They gave me the name of the company that would be coming. The company sent me a confirmation that they got their claim from American Home Shield and that they would be coming out to see what the problem was.

My garbage disposal locked up, and I thought it burned out because it smelled so hot. It kept blowing a fuse, and it wouldn't turn and come on. I went out online and clicked the button, and I was blown away because I did it at 8:30, Friday morning, and by 10:00, the plumber called me and said, “I have a break around 1:00. Can I call you?” I said, “I work five minutes from home. That'd be perfect.” I emptied everything out from under my sink, because I've replaced the garbage disposal before in my younger years, and the plumber thanked me profusely. He said most people don't do that.

Kept on switching service contractor because none of their authorized contractor responded to service call. They will assign contractor and appointment time and contractor won't respond. Ended up wasting my two days and many hours on phone with AHS. All I got was lip service. When I call to cancel the contract they gave me runaround and started threatening to charge me for whole year. It's a scam.

I have had AHS for almost 5 years and used their product more than a dozen times. I currently have a request in for service to repair a pipe leaking in our ceiling entered into their system 7/08/2022. The request is Service: #** and still sits unassigned on 7/13/2022. I have tried calling several times and the wait times to speak to someone is 50 minutes. I am not sure any gainfully employed person can wait on hold for 50 minutes so I requested a callback. The callback eventually came but I missed it due to working. Additionally, the caller ID showed the caller as a SPAM call.

Called American home shield back in May about the upstairs AC unit not working right. When a contractor finally gets to my house he doesn't even look at the outside unit or any parts of it but tells me to change my air filters. (Grants heating and cooling) Air filters changed. Time goes by and gets hotter during the progression of summer and it still is not cooling off upstairs. Just blowing air. Finally someone from All in One heating and cooling comes on Friday July 8th. Tells me that it needs to be cleaned but had to check to see if the warranty would cover it. I haven't heard anything so I called the warranty. They had rescheduled me with grants heating and cooling again which didn't even do anything the first time.

Updated on 08/04/2022: Following this post I received a response from the AHS social media team offering to make this right for me. On July 15th I received the following message...

The one that checked the refrigerator came here that one day. He had just checked it and see if it would be all right. It had a bunch of problems, the way he talked about it. And it would cost more to fix it, so they went ahead and traded that out with a new one. American Home Shield had replaced some other stuff in here, too. When you pay AHS, as long as they have service when you need them, they're all right. If they do what they say they're gonna do, and you pay them every month so when you have problems, you should receive service. We got that, so it's good.

We had them change the locks on our doors and it went fine. The tech was punctual and courteous. He did a good job. My parents and my wife were there and they all had great things to say.

The first time the contractor came out, it was wonderful. That was late June. But the second time they came out, the tech didn't do anything. He just said a jetter and a camera are not covered under the home warranty. He didn’t even look to see if there was an issue or where the plumbing issue was coming from. He asked, "Where’s the little white thing that sticks up and you can unscrew from outside on the side of the home?” I told him it was on the outside. The issue was when my water drains from my washer, it comes up in the tub. He put something in the tub and unstopped it. But the issue rolled back again. They're coming back out tomorrow to look at it again and fix the issue. I requested a different tech this time. American Home Shield may send dispatches over, but they need to communicate on what’s the issue especially if it comes back up again. I don’t think that they talk. They just probably send things over.

They've gotten rid of the bad stuff they had in the past and I've had them twice in a row now for my own policy. I had a plumbing problem and an extensive water bill two months in a row. The water company didn't do anything so I called AHS and they sent a plumber. The plumber found the cause and fixed it for me. I've also had an AC problem and the techs found out that I had a leak from a coil. It took about a week until they were able to get the new coil, but that was considering the way the products are coming in today. That problem was fixed too.

I have multiple homes covered with the American Home Shield. I've had them before, and now I have it. I dropped it for a while because the service got so horrible. But it was one of a few companies that had coverage on multiple appliances. Because I have high-end appliances, and most companies will only cover up to $5,000. I have a Viking oven and the refrigerators. The stove is a $10,000 stove. So, that didn't impress me if you said $5,000, because that's not gonna pay to repair my stove or any of the appliances in my home.

AHS is better than my last home warranty company. I had a claim four weeks ago on my AC which I submitted online and the process was easy. But it happened on a Thursday night and AHS couldn't get anybody there until Monday. It wasn't a huge deal though. They responded quickly and got it fixed, so I was happy with that. The techs who came out were quick as well and they were efficient.

I've been with American Home Shield for so long. There are times that I want to quit because they're not helpful with the situation. They need to review their contractors because there are some that are questionable. I told them that I don't want a particular contractor coming back to my house. They put a note and made sure that they didn't send them again. But there are times that American Home Shield is good at the warranty. Recently, a repairman came, looked at the garage door opener and said that the chain was loose. He tightened that and now it's fine.

I am satisfied with American Home Shield's service. We recently had an electrical light switch that had a flickering light. An electrician came out and rewired the switch. They were timely and fixed it quickly. We've had American Home Shield over 10 years and they've been prompt. They meet our needs and the price is not too hateful.

American Home Shield has really professional people. I requested service for my AC and it was great. They had the guy here with me, working with the whole thing. He had to put a new air handler in, and now, my unit is working good.

There was a PVC joint that was leaking hot water in my basement so I created a ticket online for it. The American Home Shield website is very user-friendly. This time around, it's the only time that I never had to call American Home Shield and finish everything on the website. I appreciate it. Someone called me 15 minutes after I opened the ticket and a contractor was assigned to me. Someone from the contractor's office called me and set up an appointment.

1st Goal Heating and Cooling was very efficient. The air conditioner all of a sudden stopped working. We didn't get any cool air and the temperature in the house was going up. When it was set up at 74, it would be 80 within an hour. Then all of a sudden, in the middle of the night, it would go back on by itself. 1st Goal came out the first time but didn't see anything wrong. They came out the second time, and it was the same situation. The air conditioner was on.

American Home Shield contracted Air Kool to fix our refrigerator. They changed the wiring in the refrigerator twice. The refrigerator still doesn't work but I don't think that's their fault. The refrigerator is just faulty. The first time, they came back out and fixed some more things for me. Then the third time it happened, they said that it's probably beyond repair and that they've done everything that they could. As far as AHS, I don't know if I would refer them at this time because they're moving slow for me. The refrigerator was deemed unrepairable, and they've been pretty slow in getting us a new refrigerator.

Our stovetop and microwave both went out on the same day. The microwave has still not been repaired. The techs said they can't get the part. AHS once offered to give me some cash so I can just go buy my own since they can't get the parts. We had to go out and buy a cheap one at Walmart ourselves. Also, the contractors didn't call back. Everything else, I've been happy with. They repaired the stove. The only issue we've had so far is this microwave thing.

I like AHS's app. It makes it a lot easier than calling. Recently, my dryer stopped working. The contractor was really good. They came the first time to review what was wrong with the dryer. They ordered the parts and came back a week later and fixed it.

I had my AC fixed and it turned out great. The contractor was fantastic.

The main water valve was not working correctly. When the first guy came out, he was able to tighten it. He had to come back and replace the main water valve, which was fine. But on that first day, he was not able to get to the water supply from the street for some reason, whatever tools he had wasn't opening it. The second guy was very good and efficient. Once he replaced the new valve then everything was fine. I just had an out-of-pocket expense, which I wasn't expecting, that I had to deal with the plumber.

They always treat me good. Whatever differences I have, I call and they take care of it. But it's kind of hard to understand certain reps at certain times. They try their very hardest to get across what you're trying to understand. But in due time, we get it taken care of. When I had a claim for my AC, I had to wait for the scheduled appointment but they took care of everything. I have to get them to come back out because the AC is still not putting out cold air like it should.

I did a rekey thru AHS. The guy came in and was able to do the job in a timely manner. He seemed to know what he was doing. He was courteous and helped to complete the job. So far, so good early in.

American Home Shield has been very good, but I'm not so sure about their selected vendor in the area. I have had a claim with a refrigerator and they've been out three times. The initial claim was the ice maker, and we had a discussion after the repairman said he couldn't do anything more about it and just left it at that. We came to an agreement. I said I didn't want to buy a new refrigerator just because of the ice maker. However, the ice maker is still working. Four weeks ago, the refrigerator stopped being cold. It cools, but it does not remain cold.

Once a year, they assign a repair to someone who doesn't get back to me within a day or the number is disconnected. I call in and AHS would assign the repair to someone else. Within four hours, we have an appointment. Overall, we've been pretty satisfied with them. They were very good during COVID. There were some delays from the people who would fix things and with getting parts but they were very responsive. If one repair place couldn't get the part, if we call back, AHS would find someone else. Recently, our dryer was making a really weird noise. Something got sucked in and it was fortunately where the fan propeller is. The tech was trying to figure it out. He opened it up and found a pair of my wife's underwear that had gotten sucked in and it was causing the noise. He fixed the dryer.

I noticed last night that our garbage disposal wasn't doing what it was supposed to do, so my husband submitted a service request today to get somebody to come look at our garbage disposal. The process was easy. We also had a locksmith come in and rekey all the locks in the house before, and he was pretty prompt getting out.

A contractor came out for my refrigerator that was freezing and seizing up. They had to come back because they needed to order the parts but they came back within the same week. With American Home Shield, I don't have to worry about paying large amounts of money if something breaks.

On two separate incidents, a contractor had to come out. One time, the drainage pipe over the kitchen which was an old cast iron was leaking. They had to take it out and redo it with PVC pipe. The second time, I was still having the smell, just not as strong and in a different area of the house. It was because the shower in the front bathroom had a P-trap in it, but it wasn't in the correct location. It was letting the gases come back up into the house. They had to come in and re-vent that P-trap. They were amazing.

AHS did not inform me that their rates were going up for renewal. So there's no real communication there. They just changed and you're blindsided. Another thing is, they only pay for $15 worth of the fluid that goes in the air conditioning to make it cold, but you need $100 worth to really make it work. That is an extreme difference with other companies. But if it was another type of problem, they got it taken care of and overall, when I have called AHS, they've gotten people out here. In fact, I got my refrigerator fixed the other day,

I had several outlets that were not getting electricity to them. The tech that came was amazing and he brought another technician with him in another vehicle. That was totally unnecessary because it took them half an hour to resolve the issue. I got charged twice by the electrical company for two visits, which was unfair. Also, a plumber was supposed to be here on Friday last week and he never showed up. I tried to get ahold of him but nothing. And I was charged for that.

I'm very pleased with how AHS has always taken great care of me. I had a leak that went from my second story down to my basement. The tech came out right away. He did a great job with it. I also did a preseason check for the heating and air conditioning. They sent somebody out and I paid my fee and that was fine, it was what would normally be paid. But if they would find something wrong, then I wouldn't have to turn around and call them again and say, "I need for this to be fixed." So it makes sense to use them to do the pre-check. I was pleased with that.

Comfort Masters did an excellent job when they came out here. The guy was very professional and knowledgeable. My AC went out and he said it was the compressor. It only took him 30 minutes to repair it. But the big issue was I called on a Thursday and American Home Shield did not get anybody out here till Monday. I live in Georgia and it was hot as hell. American Home Shield said they were gonna put a rush order in, which they did, but they did not explain it good. Or if they did, the first three people talked to, I barely could understand what they were saying. American Home Shield needs to make sure that they got somebody that's understandable and that speaks good English. The last person I talked to was saying that they wanted me to find a repair company, pay for it, then they'd reimburse me. I said, “No. I'm not doing that. Y’all find me a person. Y'all get him out here. Y'all get my air conditioner repaired.” Whoever that last person was did an outstanding job.

The upstairs AC was not working. Hospitality Heating and Air Conditioning did a great job. First, he checked the thermostat, and he went into the attic and checked the machinery there. He did not find anything wrong with it. He went outside and he found something wrong with some wiring. He fixed it. It’s great now. AHS also replaced our dishwasher with a new one. I was so happy at that time.

I just bought a new house, so I created a service request for the rekeying of all the locks on the home. The Flying Locksmiths Memphis was contracted for my job and someone from that office called and scheduled the appointment with me. They let me know what time somebody would be here. The tech arrived early and got the job done quickly. Also, he did a really good job of answering any of my questions or anything I needed. This experience getting the locks changed out was good and I've got terrible experiences in the past with home warranty companies in general. Everything worked out and I was happy with the process.

Having a home warranty will be good if I had a major issue with an appliance, but I haven’t any since I got American Home Shield close to three years ago. When I first got it, I called and the techs came out and checked my air conditioner. The conductor had the wire loosening up on it for some reason. They put that back in there, and it's been working ever since. My brother and my sister have American Home Shield too, and I learned about the company through them. For my brother, they replaced an air conditioning unit and a stove. For my sister, they replaced a washer and dryer and a dishwasher over time.

Phil's Good AC did a tremendous job. They fixed the AC. Everything is working. The customer service is good, too. There were two different claims but the first time, one of the AC units wasn't working. They fixed that, and then it went bad again. Then, two other units weren't cooling and they came back out and they fixed all three. The techs were friendly, knowledgeable, and really helpful. I really like them. Everyone was good and listened to my concerns and was able to help me to resolve the issue. American Home Shield provides someone to come for us so I don't have to go out and do that and take care of everything else for me.

My washing machine went out and I had to buy another one. I needed to get some coverage in case something else happens. That way, I'm not out so much money out of my pocket. Somebody told me about American Home Shield and I've had it for several months now. Our ceiling fan light would not come on. The fan part worked but the light part did not. I went on American Home Shield's website and turned in the claim. That was very easy. American Home Shield told me that Intertech would be the contractor that would come out and do the work.

As far as calling in and placing service calls and having people come out and the timing of that, the service has been great. I just added another house onto my portfolio and they've been great with making some of the replacements even in my primary home. Where I'm stuck right now is I was told that I could not upgrade my primary home policy because I have had a number of claims against me that are held against me. That's an issue for me and that is the reason that I decided to cancel that primary home one.

American Home Shield is like one stop shopping. I don't have lots of numbers to remember. I just have one place to go when I need something repaired. Generally, they've been quick about getting everything done. They got the claim for the refrigerator done right away, but the washing machine’s been since May. I'm still waiting on it to get repaired. They were supposed to be ordering parts. They told me parts would be here July the 18th. Today's the 21st.

I did a service request for a plumbing issue through our homeowner's insurance, American Home Shield, and it was easy. The guy from Advanced Home Services was great too.

The contractor came out earlier than they originally said they could because they had a cancellation, which was helpful for us. But they didn't have to do much because somehow, our air conditioner had been turned off at the breaker. We’ve been with American Home Shield for 20 years and we’ve had lots of claims with them. We have a home in Indian Wells, California and we have the one in Lake Oswego, Oregon, and we've had claims at both of them. It used to be that you couldn’t get anybody to come for weeks. When you need to have things work and they can’t get anybody to come, that’s a real problem. But it’s been better in the last couple of years.

The compressor was not running at all so it was just hot upstairs in the middle of summer. It was rough. I logged in to the website to file a claim and I got a message soon after saying that there was a contractor assigned. It was a very easy process. A-1 Quality Care reached out to me and they called about 30 minutes prior to coming over. They were professional. Then, they went straight to work and they got it fixed.

Our oven wasn't working and it needed to be fixed. The tech was thorough. He was able to observe that the lower burner had gone out. He went and was able to pick up a part locally. After he came back and put that in, it still wasn't operating properly and he needed to order a part. He ordered it and we waited for that to come in. It seems to be fine now. Our experience with AHS has been good.

When I notified American Home Shield that I needed service on my AC, they only took a day or two. I had to pay the $125 service fee that I have to pay, which is really cheap to have your AC worked on. I got contacted the same day, and the very next day, the AC company called me and told me they would have a guy out here in a couple of hours. He was really nice and fast. The AC is working great now. Overall, AHS was right on top of everything. They were good.

A lot of the customer service of AHS is overseas. Because of that, they're more available than some. If they were local, stateside, they would not be available as much. But I have a hearing impairment because I spent time in the artillery in the military, so I have trouble understanding some of them. But most of them have been great and they slow down their speech to help me out quite a bit.

Having a home warranty, I know that if anything breaks, they'll be able to fix or replace it. But I don't like that they don't cut the check when doing replacements. I either pick from their website or I have to purchase it with my own money first and they reimburse me.

ES Heating & Air was great. I have been told I had a leak and I had them come out. They checked everything and were very professional.

The service with American Home Shield has been less than ideal but switching and moving from one company to another, it's always hard to know whether you're going to get anything better. AHS gave me a good deal coming in and then the next year, they ratchet up rates. The biggest challenge I have is getting ahold of somebody and trying to get them to resolve an issue when I need help. It’s often hard to get a tech out. I get somebody on the phone and they are nice people but they're less than ideal follow up. There were even situations where there were things that they were supposed to follow up with me on and I couldn't get resolved. Calls would drop and I would try calling back, and it would be somebody different. It was very cumbersome.

My tenant's washer has been broken since April (4 months). During that time, they sent out vendor number 1 (Active Appliances) 6 times. That vendor was unable to fix the machine. Then they sent out Fosters and that technician was unable to fix the machine. I asked for the report from Fosters and they said they are unable to give it to me but sent it to AHS last week. I called AHS and they said they didn't get it. They have been giving me the run around because they don't want to replace my machine. Now they are sending me to a third vendor (GS Appliance Inc). It has been so frustrating dealing with this company. I have been disconnected numerous times because they do not want to help me.

When we first moved into the house, we could take a warm shower but the water wouldn't get hot. We turned up the hot water. One day, we couldn't get a reasonable warmth. It was just super hot. We asked our handyman if he had any ideas as to what was going on and he said that the faucet in our bathroom has a cartridge in it that regulates that heat and that cartridge had probably gone bad. We went through American Home Shield and technicians came out. They looked at the shower and replaced the cartridge. That fixed the problem. American Home Shield is worth it especially when you're getting a new house and you don't know anything about it. Get the warranty.

It doesn’t seem like they can get anybody out here in a timely manner when I have a major problem, especially for my plumbing and my air conditioning. I told them when I first called that I was handicapped. I had to use my bathroom and it was backed up but they just seemed to put me on a regular schedule. They didn't care that I can’t get around. Also, my air conditioning was out from Sunday to Wednesday and I’m very upset with it - being old and in a house with no air in 100-degree weather.

Having American Home Shield used to be a benefit. I don't think it's a benefit anymore. The prices have gone up with everything else, and the problem is that they don't fix anything anymore because they come up with excuses not to fix things. Service has been so bad that it's easy to just go to your own vendors. I've been telling my owners to kind of self-fund themselves and not with AHS. I had a claim where we had a leak in the wall, and their vendor told me I had to remove my cabinets and take my countertops off to get in there. I called my plumber and we went in a different way and fixed it. Overall, AHS is okay. It’s just you have to play their game with claiming insurance, it seems with them, or for the home warranty. In some instances, they work fine. In other claims, they don’t. It depends on what vendor comes out.

I have had two claims to American Home Shield recently. I had an issue with the garage door, and Diamond came out. They did the service and it all went very well. The only thing is that I was surprised to later see that there was a charge of $100 from AHS. I didn't realize that. It would have been good if that had been spelled out to me. At first, it seemed like every time there needed to be a decision made, they only let me see a little bit of the pathway. They didn't make it clear at the beginning that there might be a possibility of getting a cash-in-lieu. I have a 25-year-old unit. It uses R-22 refrigerant. This is on the AC. R-22 is going to be totally illegal and unavailable in two more years. It made no sense to patch it up and spend $690 on top of the $100 I'd already paid to fix it.

We had a repair of our refrigerator that took about three companies and five repairmen to fix what turned out to be a basic problem. But it was fine. Then we had an AC repair that went very smoothly. The tech was professional. He communicated as he was troubleshooting. He gave me a reasonable timeline, set expectations, and it worked after he left. American Home Shield has been fine so far. But I don’t like it being itemized where everything that goes wrong is a $100 pop, but they gotta make their money some kind of way.

I called AHS early June to cancel and they said that the system was down. They said that they put it in there to get my contract canceled and that somebody would call me back. But nobody ever called me back and it lapsed. My automatic payment went through, so I just kept on paying it. Then I ended up having to get a claim through them, so it worked out. My AC unit goes out every other year and for the recent service, the tech had to change out the condenser. The technician walked me through the process. He did everything and gave me some suggestions.

With a home warranty, I'm able to just pay a deductible and not have to pay the full service. The repair people get here in a timely manner, and I’ve never had a problem. One time, they didn't come quick enough, but I still like the service. I like American Home Shield as well, and I have referred a couple of people to them.

I got the lower priced package from American Home Shield because I don't call them as much. I only have to pay 100 rather than 125 but they increased this year. Still, I liked them way better than First American and Old Republic which I had before. The people come way quicker and it’s good that the people that come out are usually very helpful even if they can't help you because the warranty won't cover it. But I had an issue with the coverage only once. The pipe was outside of my house and it was going into the house. So, it wasn’t covered. It would have been nice if there were any plumbing issues to have them covered. But So Cal Appliance was great and the guy was professional and accommodating.

So far, it seems like AHS uses local contractors who are able to get to us in a timely manner, although their service request is a bit pricey. The repair person from Professional Appliances Repair repaired the dryer, looked at the dishwasher, and repaired the icemaker on the refrigerator. He was on time and very professional.

I had a leak from the air conditioner. The claim submission process was excellent. But this time around, the contractor was not very informative. They didn't explain to us what the process was. They just did their thing and left. They didn’t leave an invoice payment, which was kind of weird. Unfortunately, it hasn't been repaired, so we're going back and forth with American Home Shield.

A lot of times, I cannot understand the people who answer the phone at AHS. It makes it very difficult when you're trying to get your point across, and then they're trying to get their point across. Sometimes, it takes much longer than it should. We had an issue with our stove. There were quite a few things that were going wrong with that. They had to order parts. We waited and waited. They said that they could line us up to get a stove at their cost, which never transpired either.

Our dryer wasn’t drying the clothes. I had to call American Home Shield because their online and app service, I was getting an error message, which has been happening for a while. But we received an email right away when we requested the service. AHS had somebody out the next day. He told my husband it was the heating element. He was very professional. We've shared AHS with all of our friends and family and recommended they do it.

So far, American Home Shield has been superb. My wife's been doing claims submission by calling them on the phone, and she goes, “Yeah. Look for the email ‘cause they said they're gonna schedule us for a certain time.” They update us frequently if the time is gonna be adjusted a little earlier or later, and the guys they've sent out are very expert at what they're doing. They explained to me possible problems and solutions, and their diagnosis of things were quick. AHS should give them a raise. One thing I had replaced was my air conditioner. They told me the process of it and it went just like they told me it would. So, that's always nice. The guys they sent out to do the work were wonderful young men and they knew exactly what to do. They had to make a few adjustments, but nothing surprised them. It was fantastic.

There was a pinhole in a water pipe that needed to be fixed. It was a small leak. I went on the American Home Shield website and filed a claim. That was very easy and they gave me the name and telephone number of the service company. That company was very efficient. Everything's fine now.

My experience with American Home Shield has been great. My air conditioner was messing up. The contractor came right out and fixed it the same day. He was very nice. I'm so glad. I've had electrical problems that would have been thousands of dollars. I had a massive water leak issue under my house. The contractor had to spend numerous days down there and that would have been thousands of dollars. They fixed my refrigerator, my microwave, the dishwasher. I've had them out here several times for leaks. I ended up getting a new air conditioner unit.

Whenever the bathtub drains, it comes up and you can hear it gurgling in the toilet. Whenever the washing machine drains, you can hear it all the way in the kitchen sink like it's trying to back up in the kitchen sink. The plumber said it was the airflow connections. He just walked around and listened but nothing was done with that. He screwed a ball in the toilet to make it fill up more, but that was it.

Lately, the contractors have been pretty good but a year or two ago, I wouldn't have been able to say that. The quality of contractors then wasn’t very good. Also, the plumbing company that I had for my hot water heater wanted to do a lot of things that were necessary for my county. They wanted to charge me for it and American Home Shield wasn’t gonna cover it. Because I didn't take that for them to do that, American Home Shield is not covering my hot water heater now.

We've had several claims with AHS. Especially if you have central heat and air, it can certainly help you 'cause that's expensive to repair and that's what most of ours was over. Our recent claim went fine. The tech was great.

I called in my first service request in October because I had issues with the washer-dryer. They sent me National Platinum Service Company and the tech, Jun, came out. The first thing he did was put some kind of fuse thing up against the washer. Immediately, he said I need a display board. Then, we went to the dryer and I was trying to give him examples because it wasn't drying anything. He said I need a heating system. He came back about two weeks later and replaced the heating system. He took the whole dryer apart. But with the washing machine, he just leaned over and used his drill.

I filed a claim for my AC. Two days later, somebody came out and he had to get a capacitator. The next day, he came back and fixed it. He was on time and professional, and everything's great since the repair. Almost immediately after that, I had another claim for a water heater and had the same kind of experience. The water heater was leaking and AHS replaced it. Their claims process is simple and it takes five days from start to finish. When I call them, they figure out who needs to come do the service and they send people out. So, even if in the four years that I've had them I've spent more, it was still worth it to not have to deal with the headache.

The AC had a damaged motor. The tech had the part and he fixed it. I was very happy. We've been in our home for a long time and we've always used AHS. They come out promptly. We can either call or text and they usually respond. It's something everybody should have.

The service for the last couple of years hasn't been what AHS said they were gonna do. Our refrigerator needed to be repaired or replaced and they didn't do it. They said that they couldn't get the part because of COVID, which I understood. But I was buying groceries and my food was spoiling. I also have two older parents with dementia and they have medicine that needed to be refrigerated. I kept calling and I kept getting the runaround. This recent time, our hot water tank had a leak and it needs to be replaced. They told me that I have an out of pocket fee and I'm kinda upset because the rules have changed. We've been customers for a long time and I have never had an out of pocket fee with them.

I've had AHS for the last 14 years and it has come really handy at times when I have major expenses like when hot water heaters, my dishwasher, or my stove go out. My only concern is that my cost keeps going up. I've paid way more into it than what I've used. I called in because I had a brand new AC unit in March and AHS said, “Nope, it still has to be included.” And I'm like, “Okay, that's fine." But my bill is now $92 a month, which is crazy. Wow, it just keeps going up."

Butler's had to put some Freon in my AC unit. It wasn’t cooling like it should and it was hotter than what I set it for. I had another claim to American Home Shield, and the people they assigned it to never came out. I called and I always get those recorded Home Shield calls. They reassigned it to another electrician about a month ago, and they’re backed up, so I don’t know when they’re gonna be coming out. I live in a rural area, and they don’t have enough contractors they deal with in my area.

The electrical part was cool. American Home Shield handled that good. When they sent out an electrician, it was well worth the time that he took to take care of us. They messed up the plumbing thing. There were some issues that I told them that they needed to have the people run a camera for, but they either didn't think it was necessary or the technicians told me it wasn't necessary. It ended up being necessary, but I couldn't afford to get it fixed because the people that actually diagnosed the problem talked about it would be almost $9,000. AHS could listen a bit more closely to what the customer says when they're being emphatic about a particular point. I already knew what the problem was before. All I wanted to do was confirm it by running the cameras on the outside line. And the outside lines were so jacked up, it would cost me quite a bit of money to get it repaired.

My experience with AHS was easy and their response was quick. I had a clogged toilet and when I tried to fix it myself with vinegar and baking soda, the clog had burst through a seam and was leaking into the basement. I received notification that my issue was going to be handled by Rota-Rooter of Woodbridge. They reached out multiple times over the next couple of days trying to schedule the repair. I had a hard time catching up with them because I was busy but they were fine. The tech knew what he was talking about and he gave me good information. We tested the toilet a bunch of times and verified that I didn't have to completely dismantle everything and try and reseal it.

When the people downstairs said, “Oh, your bathroom is leaking,” I was really glad I had American Home Shield. This is the first time that I used it and it was perfect. The downstairs owner already cut off the ceiling, so the plumber American Home Shield sent just looked at inside my pipe. My pipe was not leaking, so he didn't fix anything. There was no blockage and the downstairs owner didn't complain anymore, so it was okay. My water heater was making some noise too and I was so afraid because it was old. This is the original one since my place was built close to 20 years ago.

My air conditioning was not working correctly and my electric bill was two and a half times the normal amount so I called AHS for service. They got ahold of a company. The company called me, we scheduled, and they came out. They had to get approval and order parts then they came out and fixed it. This is my second time for the same problem. The first company came out and did something, and it worked for a little bit. They were very nice, but I don’t think they solved the problem. Also it took me a long time to even get scheduled with them. I had to pursue them. I had to call American Home Shield, and they had to contact them. It took almost three weeks for that first company to get scheduled. The second company was great. It would have been expensive for the repair that happened, and I didn't have to pay. I paid my deductible, and that was it.

The fridge was not working. We requested American Home Shield to expedite our request and as part of the request, we also added other electrical items. We submitted an online claim to American Home Shield, and it was very easy. It was like a checkbox and all we have to do is select all the electrical issues in one shot. They sent River City Appliances for the refrigerator issue. I am waiting for my file for River City Appliances, but they did a thorough job. The tech spent a lot of time and followed up with me the next day whether it is working or not. The only problem was we had to follow up later. If it is an urgent requirement, we have to follow up, otherwise, it won't be attended immediately. I had the same issue with my AC before. It took almost a month to fix it. Overall, the service is fine.

The AC wasn’t cooling and everything was fine with the contractor, Piedmont Mechanical. I had no issues whatsoever.

Having a home warranty, I have peace of mind knowing my expense is gonna be limited to the $100 for the appointment that I have to pay for the service call. When I was having trouble with both of my toilets, I went online, put in a service notification, and American Home Shield was very quick to respond to it. The flush valves on both of my toilets were acting up and the plumber replaced both of the valves. I was very pleased with his work.

We had lights on our dock not working outside. A tech from New Dawn came in to figure out what the problem was. Our breaker had popped. He didn't repair anything. It's a new house for us and I did not know that the breaker for that section was outside of my house. So, he just came in and popped the breaker and that was it. American Home Shield has been good. I'm not a warranty man, but they've addressed every situation we had. So, that's good. We had a refrigeration issue. We had an air conditioning issue as well. In one of the air conditioners, the capacitor went and they took care of that.

I go to my account and just choose which appliance has an issue. I submit the payment for $100 for the service fee. American Home Shield assigns a person or the company. And they make the first assessment within a day or two. That is a smooth process. However, the parts take time to arrive. So, the scheduling for services takes time. The contractors do the initial assessment quickly. But the follow up appointment that may require replacement or repair of the parts takes a while. Also, a year and a half ago AHS said that they don’t cover the air conditioner. And I paid 2,700 out of pocket for that replacement or whatever the part that they did then, which was a bit much. If it is something that they couldn't fix, I was under the impression they should have covered that also. But those are my only complaints. Otherwise, I am so far very happy with AHS. The people that they get the services from are professional, come on time and responsive.

AHS was really good about offering a deal - that $40 off, the installation of water heater, for instance, which I could shop around and do something else. It made it really convenient. They also have the service people and the connection. Sam's Garage Doors came out recently and that claim was super easy.

I had a claim with American Home Shield on my refrigerator that they said the parts were on backorder and still haven't brought. Then, there was another one where the tech fixed some tube that came out of my roof that was supposed to be attached and the guy took five minutes to fix it. I would recommend AHS.

I've been very pleased with what American Home Shield has provided. The response is always good. I can call and even leave my number and get a call back or wait and I'm taken seriously, which is very encouraging. I had had another warranty company and they gave me a lot of runaround. They were difficult to communicate with and I was paying similar to the premium that I'm paying American Home Shield.

It's ridiculous that you have to go to your service rep on a regular basis to get anything done. They don't pay their service providers well enough so they get all the crap ones. Also, they allow service providers that don't live in the areas that they say they service. So, we get an appliance company out of Dallas that says they service Bryan-College Station 170 miles away and they hire a third-party contractor at even less to do it.

Last year, my air took a crap. I said that I'd wait to a certain time when they got more time to deal with what I need. They worked well with me and they were appreciative that I was able to wait. So I bought some window units for each of the bedrooms. Recently, the drip line for the condensation of my air conditioning was backed up. The contractor Johnston Heating and Cooling and American Home Shield worked with me when I needed assistance. The techs cut the line and put a pump in.

The contractors have been communicative and easy to work with. The tech did the spring checkup for my AC unit to make sure it's all ready for summer. Then he came back because he said it needed Freon. AHS has paid off for us because if we have anything major going on, it's nice to know that they'll take care of a lot of things without the major price tags of getting it done on our own. We're happy with the warranty. It's worth it.

One of the things I like about American Home Shield's service is the prompt action. You submit the claim, and they immediately contact a service provider. You don't have to wait around, and they put you in touch. They give you the option to contact that person directly with a dispatch number. There can be a little bit more hands-on with the local activity.

I like American Home Shield’s service quite a lot. I purchased this house last year, not knowing the condition of the appliances and I had quite a number of issues, like with the furnace during the winter times. The contractor was trying to get me a new one instead of trying to repair it but AHS said they should repair it until it is unrepairable. So that took a week to repair and we had to stay in a hotel. They could have paid for it but I took care of it. So, it didn’t hurt that much. But if I asked for it, I'm not sure if they would pay for it. Because that's not something they have to pay. I have a problem with the dryer and the contractor is gonna come out this Friday and try and fix it. Right now, everything has been delayed but I'm not gonna blame the contractor because they're waiting for parts. Otherwise, AHS has not refused anything and they are paying. So far, it’s worth the money.

The offerings from American Home Shield give me a lot of peace of mind after purchasing my first home. Also, their website is easy to navigate, and the service calls are typically scheduled quickly. The tech was very prompt, courteous, professional and friendly. My house is a little older. So, a couple of the doors just would not work with the keys that he was trying to use. So, he had two different sets of keys, which was perfect. Because two of the doors would take American keys, and two would take European keys. It was weird.

Most of the time, the service is good. Sometimes, there’s a fine print in the contract that everybody's not used to seeing. You find out things on the spot about what they can and can't do. Some things haven't been fixed because American Home Shield sends one person out, they do some work then they say we need something to be done too. We call American Home Shield back to get that part of it done. That person comes out and says, “We can't do this because of the job that the first contractor did,” or they pieced it together, waiting for the next person to get it done.

I had my dryer fixed and recently, they repaired the air conditioner. In both cases, the technicians were very polite and didn't exceed whatever they were here to do. So far, so good.

AHS is not the worst company but definitely not the best. The times I think I'd have a legitimate claim, I feel like they do things to avoid replacing items. I've had things that have broken that have not been fixed. My air conditioner is still not in the best form. I asked for it to be replaced. The excuse was that they couldn't replace what’s there because it's no longer made. Although, they'd give you money for a replacement. But you could never buy it for the amount that you would be given.

Our microwave stopped working and I filed a claim online with American Home Shield. I have a login and I just went on. It was very simple. I input what appliance, the serial number, and what the issue was. They automatically charged me $70 and they set up someone to come out. Gaige Appliance Repair contacted me later in the day, which was very prompt, and they came out to the house two days later.

I have been with AHS for almost 3 plus years. My heat pump (Lennox Elite) died and it was not worth repairing; given its condenser coil leak is irreparable. So the contractor suggested a full system replacement and I am being told contradicting information by the customer reps. They indicate that the replacement system will always be a matching system with the same specs but the contractor hinted that the fulfillment order they received is for a Goodman system.

They read from a script, supervisors are rude. They sent a PLUMBER to look and diagnose my refrigerator issue. I did all the work for them! And then they wouldn't call the company I spoke to! I pay my monthly premiums and paid the service call fee. After I lost it on them they pulled 2 company names out of the air. One in New Jersey! I'm in southwestern PA!! I FINALLY have a date of when Whirlpool is coming to look at my fridge EXACTLY a month from when I called them and paid my service call fee! This is only AFTER I did their job for them! I sat and called 27 repair places. NONE of which will work with them. Finally A&E Factory appliance repair said they would BUT AHS neglected to call them and set the appointment up for the 9th. Now I have to wait until the 14th for whirlpool to come out. WHY THEY DIDN'T CALL THEM IN THE FIRST PLACE BAFFLES MY BRAIN!!!! I BET THEY ALL HAVE WORKING REFRIGERATORS IN JULY!!!!

Updated on 08/13/2022: AHS was not proactive with any part of my issues or concerns re: this repair. I had to drive the whole process, sometimes on hold on the phone with AHS as long as 1/2 hour at a time, over and over. I started chatting with them for transcript proof after they proved incompetent on the phone. Never was I allowed to speak to a manager or supervisor when I asked. I once spoke to someone in escalations, but had to wait on hold an hour to do so, and he was no help. I was contacted by Stacy ** of their social media dept. She had seen my reviews and was concerned and promised to refund my $125 copay for said repair since things went so badly. She can't be reached since, I have tried a dozen times. I never did get the $125 refund from AHS. I did pursue it through my credit card company with doc's to prove, but that is ongoing.

It's a great benefit to have a home warranty, because after all of your warranties run out on all your stuff, you're gonna need some help to keep your stuff running. That's why we decided to get American Home Shield, and we’ve been here for years. The service has been great. I usually call in and set up the service, and the techs come out and give their analysis on what needs to be done then they get back with American Home Shield. They give them the information then Home Shield calls us and sets up the appointment to get the necessary work done. The techs have been nice and courteous and they came out and did the things they needed to do to get us up and running and fulfill our needs. Our microwave just died and we’re waiting on the response from the company to see exactly what we need to do. Overall, everybody has been perfect, and everything has went really rapidly and smoothly. I haven't had any problems.

The last time that I used American Home Shield because the air conditioning went out. The people they sent out were great. But the time issue was bad. And when they first did my first scheduling, the air conditioner went out. The unit would run, so I turned the whole thing off. And they were putting me out 8 to 10 days. I can't live in this house without air condition. I talked to AHS. They sent me another one, said, "Well, somebody can come out Monday." I said, "No, today's Wednesday, I really need them." After doing some calling on their part, they finally found somebody that could come out in a couple of days. So, for two days I had to stay someplace else. I was a bit upset with them not trying to find somebody. I know that this is a bad time a year for air conditions to go out, but if people can't live without the air because they're an asthmatic and a lot of other problems, AHS should work harder to find somebody to come out sooner.

I was having issues with my garage door. It would open when I would be coming home, but it would never open when I was leaving the house. So I would have to get out and do it manually. When the gentleman came out, within five seconds, he said, “You have several issues. One is you're using LED light bulbs.” He also said that the receiver was not working well. But that would not be covered under American Home Shield. So I had to pay $120. He also told me that my garage door probably needed replacement because it looked like they had done a repair, and it was a little bit heavier than it should be.

AZ had done my dishwasher and two refrigerators and they're wonderful. One of the refrigerators was not working and the other has got some issues with the tray. The trash compactor was not working. I let American Home Shield know by calling them. They gave me a telephone number and after that, I got an email too. AZ fixed my main refrigerator and they told me about the other things. I stored their number. I want them to come next time if they are with AHS still. I'm happy with American Home Shield. They have very professional people.

My AC unit wasn't cooling very well. I made a claim with AHS and it was a bit of a weird situation because the first people they assigned to me didn't respond. I called them a few times and they just kept saying they'd call me back. So, it took about a week. Then I had to call in American Home Shield and ask them for a new contractor. And those guys came up the next day and found what was wrong with the unit.

I had some plumbing and drywall issues related to the plumbing leak and the claims process was pretty smooth. AHS was very responsive and things got handled right away. It's valuable to have AHS. I have them for my rental property as well and it's convenient.

Most of the techs that come out are very professional. They’re lined up well. When my air conditioner wasn’t heating, I sent the request to American Home Shield on a Thursday and the tech came out that Monday. The tech was good. He looked at the unit and the gas was good on it and it didn’t have any discharge. But it was so hot outside that it didn’t help. I figured it out though after he left. I went out there with a water hose and lightly blew out the condenser and got all the dust off. That helped more than anything. I've also had my dishwasher worked on and it went well.

One of the pool pumps wasn’t working. After requesting service, American Home Shield gave me the name of the company, their contact info, and the time. When the technicians came, my husband worked with them and it was easy peasy. That company did okay with the service. However, I'm not satisfied with American Home Shield.

AHS does a good job sending someone out when I put a claim in. Recently, the tech from Service Contractors came out and checked the AC. He replaced the condenser and he did a good job.

My water heater was leaking. The claim process was very quick and efficient. The tech was super friendly, helpful and informative. When he got here, the heater was no longer working. So, they have to replace it. It was a great experience. I like how easy and convenient having AHS is.

I thought my AC wasn't working. It was just some switch that was turned off by somebody, and we didn't know. We called American Home Shield on the phone. Their reps were good. They weren't rude. We were given the name of the company that will be coming and calling me. They texted me that information and then, they took payment for the deductible. United Air did come out. I had them clean the vent outside. That wasn't necessarily needed right away, but we did it.

I reported what was wrong with my air conditioner that wasn't working and it was fixed in the same day the contractor came out. I was satisfied.

The contractor was an old couple but they were very friendly and knowledgeable people. They were very fast and they communicated. It was everything I needed. They replaced the motor for my pool but they couldn't fix the chlorinator cap that was broken. They said that was not covered. I told them, "Fine, I'll pay for it out of pocket." But the problem is just really a cap on the side of the pipe. That hasn't been fixed. They told me they were gonna look for a chlorinator cap and get back to me. But it's been a week, two weeks now. Other than that, I like AHS's service.

My washing machine broke. I did a claim to American Home Shield online. There wasn't anything that the tech could do for it. It was a 15-year-old washing machine. He can't get parts. AHS ended up replacing it. Overall, they've done great on both of my claims this year.

The service is okay. But on my last repair, the website was down for a week. So, I had to call in every time I needed to do anything. It's so difficult to get someone on the phone. There's also a language barrier and there's a weird connection where we're interrupting each other the whole time. Online, I can just submit the repair, pay my $75, and go from there.

I had a good experience with American Home Shield. Contractors have been out here three times. Recently, I thought I had a water leak with my swamp cooler on the roof, but it was the purge. Every six hours, it purges, and I didn't understand what was going on. When the tech was here, the problem wasn't happening. He didn't know what was causing it. And I realized, after speaking with one of my friends, what was going on. There was nothing for him to fix. Everything was fine.

I was fit to be tied last year when my microwave went out. I called the claim in that day and the techs came right away to tell me that they had to order a part. The part came in and I kept contacting AHS and saying, “Hey, the part’s here. That went on for six weeks. They kept rescheduling and canceling. My fridge quit cooling and I have an ongoing issue with my microwave. It took them almost two months to fix it the first time and it only worked for three months. I spent a half-hour on call, FaceTiming and showing the tech where the problem areas were. Then, he came out and wanted to reexamine the video I produced the day before. I didn't see much sense in that, thinking he was going to fix it anyway.

When the AC units weren't working, I submitted a service request through American Home Shield's online portal and it was super easy. They sent out Agape and they were awesome. The techs were super thorough and efficient. They explained it all to me, did a great job and now, the AC units are working fantastic.

I just had my air conditioner fixed after I called a month ago. It was the first major claim that I had. I had two claims. One was a fuse for the dryer. That worked fine. But this one took a little longer than I had expected and I did not realize that we had to pay for the part. At one point, one of the repairmen called back and said he couldn't get the part. That was when I called American Home Shield back. I asked, "If you can't get the part, what's the next step?” If it took so long to get the part, why couldn't we get a replacement?

AHS has been really responsive. We just had our locks changed and the techs were really awesome. The service was super quick, too.

I am very pleased with American Home Shield. I recently did a claim for the air conditioner that was blowing hot air. I thought somebody was gonna get in contact with me the next day but it was a couple days later. But the contractor was fantastic. That’s one of the best companies I’ve dealt with. The technician went to the thermostat, went outside, did his thing, came back in and said, “Sir, everything’s good to go. I found out what was wrong." He impressed me. He was competent, knew his stuff and did what he had to do.

The technician went right in there and fixed the dishwasher. I love this dishwasher because it's quiet. And the motor and pump went dead but it leaked on my floor. It was something about the spinner thing. The company ordered the part and had it delivered right to my house, and a technician showed up and fixed it. He called me and said when he was coming. He showed up on time. He cleaned it up and was professional on how he repaired it. The guy fixed it so nice, and it works fine. It was great, because I knew what he was doing. And I already had the part delivered to my house before he showed up. I just paid that regular service fee. So, I'm happy.

The water was overflowing from my dishwasher. The tech said, “I see that there's still a lot of suds, even when you're just starting it without putting a tablet in.” He put something in which reduced the suds. He also gave us a recommendation saying, “Don't clean the dishes as well. Just put them in there. Let the dishwasher do its job.” When we tried to clean the dishes or run it again, the dishes don't come out clean. So we're back to washing them by hand.

The claim was a garage door opener not opening properly. The fellow came with his assistant and he did everything being deaf. When he had to contact the office, there was something on the front mirror. He looked in it, and there was a screen there. He and the other person would signal back and forth. And it was amazing how that fellow did it. However, it didn't last.

My garbage disposal decided to stop. It’s leaking water underneath my sink and apparently, it wasn't working either. The contractor replaced it and got it switched out. They had it done fast and quick. The tech was friendly. He got to work right away and knew what the problem was.