American Home Shield Reviews

The AC wasn’t heating and so the techs came out. They said that I needed some Freon and a new thermostat. I paid them the 100 bucks and they put in the thermostat. Then they said they had to order the parts for the evaporator. Two days before they were due to come and put the evaporator in, I got a call from American Home Shield's customer service people saying that my out-of-pocket costs would be $1,500, on top of the $100 that I already paid. Also, since it’s an older system, they said that they would only pay $10 a pound for the Freon and I was responsible for the rest of whatever that cost was. I was okay with that.

I love American Home Shield. My recent claim was for my dishwasher that was running, but no water was coming out. A technician came out and said it needed to be replaced. In two days, I got an email. American Home Shield gave me a couple of choices, I picked the dishwasher, and they are going to replace it. I don't have to come out of pocket hundreds of dollars for it.

AHS was good in responding and getting someone out when I had a pipe leak underneath my kitchen sink. The contractor showed up in a reasonable amount of time but they weren't fantastic. I ended up having to have something redone and I had to call an emergency plumber company because it would have taken too long to do it through the warranty. It would have been nice to have that done properly the first time. Other than that, the process was good, overall. If it’s a non-emergency type situation, everything is done in a pretty prompt manner.

The first week, we thought it was the icemaker that was not working because it was melting everything on the freezer and it was not cooling off. The appliance has double doors and on the third day, the food and the other side was warm. I called American Home Shield and the rep was very professional and helpful. The lady sent me the work order and I called the contractor 30 minutes later on the same day.

The toilet was clogged and it was going up into the shower. Plumbing Enterprises snaked it and took care of it. We've used AHS twice now and we have not had any problems.

AHS has been great. For my recent claim, my garbage disposal had a crack in it. Plus, I had toilets that were shaky and a clog in a tub. They took care of all of it. It was great. I've now had four service calls since I've been with AHS and everybody has been excellent. The guy who came out to empty my septic tank is the guy I had privately hired on my own a few years ago. I was glad to see that he was who they were doing work with too.

The contractor did a good job. Our tenant had to wait a day to let the coils unfreeze, then the contractor came and fixed it for her the next day. The warranty is definitely worth it.

Within the last year, when I called for a service, finding a contractor took longer than when I first got it. Before, I could get it within 24 hours. Now, it's three or four days or more. American Home Shield should get more vendors. The first time the contractor came out, they didn't fix the stoppage and they had to come back out again. The person that came out the second time fixed the issue.

I called American Home Shield for my dryer door, and then Sears called and set up the appointment. The tech called, identified himself and he said he'd be here in a matter of 15 minutes. The dryer door kept popping open. The tech tightened something and replaced something. He fixed it. He was very attentive, very friendly and very prompt. I was very pleased with the repair. As a matter of fact, I have another claim in. Two days later, my washer stopped working. I just wish the repair was prompter. It's very hard to be without a washing machine. When I called last week, my appointment’s not until the 24th, which is a week from today. That's quite a few days without a washer. I told AHS about it, and they told me to call Sears and deal with them. I called them but that's the only availability that they have right now. They told me to try doing it online, but I'm not too good with stuff online. So, I'm just gonna have to wait and see what happens.

We had a leaky faucet and then one of them was corroded. Everything was pretty great although the techs were supposed to come back and replace another couple of faucets.

My AC unit is in the ceiling. I've had a firm come a few years that I thought I could trust them and they said that that's just the way it is. So, when it gets really hot out and I got the air on, it shuts off and starts leaking. When it got really bad, I decided to try American Home Shield. When I contacted them online, everything was immediate and there was no downtime. Then, I wound up with two guys from Budget A/C and Heating coming out. Those two guys were the best ever and they are the only people I want out ever for my HVAC because of how good they were. They fixed the problem and it turned out that the guy I had before did not flush out the condensation line. That was why the unit was leaking water for years.

\There was a leak in the crawlspace and the rep at American Home Shield that I talked to when I filed the claim was knowledgeable about what we were dealing with. Tom Melton Services came out and they were a great company. There was some confusion with the scheduling but they were able to get somebody out there whenever I needed them. The plumber replaced the valve and the hose from the freshwater tank down to the valve.

Every time we call American Home Shield, the contractor comes out in a pretty timely manner. We even had an issue last week with our air conditioner and the contractor came out the very next day, which is something that I love. Because one time, I can’t even call the company, and I waited almost a week with no air in Texas. So I really appreciate American Home Shield. Their service is really quick. The service techs that they send out are always professional.

The contractor came out the next day and the tech had to replace the motor on the dryer. The new one came in the next day. However, the AC is still not resolved. The list that the guy gave me said they needed to change my coil. But my coil was replaced two years ago. And it still should be under warranty from American Home Shield. I gotta contact somebody and try to pull up because the people that actually did the work don't service my area anymore. I had some great service on everything except for that dude.

My husband’s a fireman so he's not home every day or at night. When something breaks and I'm by myself with the kids, it's so reassuring to know that someone will be there for me and help me through it. I can just put in a claim online at any time and then the next day, I would get a call back from either the contractor or from American Home Shield. It's been a lifesaver.

I did a service request for my air conditioning unit. I called the tech that morning and he was able to come out the same day. He was able to fix the unit. I've had American Home Shield for 20 years or more and I had many claims. My service has been nice. Having the home warranty is a big benefit for me because it's only me. I need to not have to pay for all this stuff. With American Home Shield, I don't have to worry about money that I don't have.

We had a stoppage and there was a leak. The flange was put on top of another flange and that caused a whole lot of commotion in my half bath. The toilet, kitchen sink, and washing machine were overflowing. I liked the contractor I was given. They were very efficient and they explained everything before they did it. They let us know what was going on.

The washing machine was making a really loud noise in the spin cycle. I submitted the claim with American Home Shield online and they provided me the phone number. I called the copntractor and they answered immediately. I had somebody out the next morning, so it was very simple. The bearings and the transmission were going out. The tech addressed it. He said he had to order the part. Then he came out, put the part in, cool. Don't try to call AHS on the phone. It’s more difficult. Also, AHS could lower their deductible cost. It keeps going up every year. Used to be $45. It’s 75 now. Make sure you look at what's covered and what's not before you decide to pick a plan.

There were a couple of times that American Home Shield lined up people to come and they didn't notify me before they showed up and I was not available then. Other than that, they were able to do the work fairly quickly so it has not been a terrible thing. American Home Shield’s service has been good on the whole and they are cost-effective. I moved into this house and it seemed like there was something wrong with all the appliances. I definitely got my money’s worth from my home warranty.

I had a water leak in my crawlspace under the house. Somebody was working on my air conditioner and they saw that it was under. I did a claim to American Home Shield online. Their website was nice and pretty straightforward. I was given the name of who was gonna come out and their number. The tech came early, got right to the problem, and he fixed the pipe that was leaking. I just renewed my AHS contract yesterday. They came when I had an issue and handled the problem right away. So, it really was a no-brainer for me.

My refrigerator had a cooling problem. J & A Appliance Repair came and diagnosed it. They ordered and put in the new compressor, the second one, and it failed. They told me they did something but deeming it bad. I got an email from American Home Shield and I called them, and they deemed it bad, so there are two resolutions, either I go for a gift card from Lowe's or buy a new one on my own, send them a receipt and they'll give me a check. I'm online right now looking at refrigerators. Overall, American Home Shield is the best and I highly recommend them. You can't go wrong with them. Everybody is nice and they resolve the problem.

The icemaker was putting water all over the floor. It kept flowing out of it until the container that the ice was in was empty and until it was all over the floor. The guy that came out was good. It took almost a week for the part to come in. The only thing was that AHS did not call me. I ended up calling them first. Some of the claims that I've had with American Home Shield were good but some were not so good. For instance, at one of our houses, the contractor came and cut a hole in the wall to repair something in the shower. But they never came back to fix the hole. That's been about three years and the hole is still there. My husband called a couple times, but they never came to fix it.

I have two policies with American Home Shield. When something goes wrong, you got to figure out who to call and try to search, but I can just call the home warranty, and they send somebody out. I don't have to worry about whether they're good or not because AHS has already vetted them. Recently, several outlets were out and the electrician fixed everything. He was quick and came on time.

I had an issue with the pressure in my bathroom and kitchen. It ended up being the valve needed to be replaced, and it was leaking as well. So I ended up getting that changed up to code. I'm glad I got that taken care of when I could.

The AC wouldn't come on. We called American Home Shield, the guy came out the next day, and he was able to fix it. I also had a claim for the refrigerator and the company that they used took two weeks to get in touch with me from the initial call. Then it was another two to three weeks for the delivery of the refrigerator. And when they came, the guys wrapped it off and the handle was broken. They said they were bringing it back the next day but that took a lot of me calling American Home Shield, GE, and their company for almost another three weeks to a month to finally get the handle that I had to have installed myself. They also never sent anybody off to hook up the icemaker and I got somebody to do that myself. That company gave me three delivery dates and the guys never came, so I missed work three different times. I didn't like that and I told American Home Shield that they needed to take them off as contractors.

Our AC unit died twice in a week. The first contractor American Home Shield was going to send out wouldn't come till the 9th. That was not gonna work. This past week was the hottest of the entire summer. Luckily, we got hooked up with a really good guy. The speed of the inspection was perfect. The guy fixed the AC unit but said that the problem could happen again. He came back and fixed the unit again. He told me what to watch out for and what to do. I’m very pleased. I'm very happy that my AC is fixed now. Another claim I had was for my three-year-old washing machine that stopped working last year because of the motherboard. American Home Shield decided it was not worth fixing and replaced it. I got two brand new washing machines from them in recent years.

The tech came and fixed our issue. Our main drain line was clogged. He showed me how to fix it. But it came back. It's just too clogged. So I put in another claim. They're supposed to be out again today.

The air conditioner wasn't cooling. American Home Shield website worked great when I submitted my claim. Right after I submitted it, they sent a text saying who the company was, and that they would be contacting me within the next business day. The tech was outstanding. He got here when he said he was going to get here. He diagnosed the problem. He explained everything to me and told me what he was doing and what the problem was. He added some Freon and it's working fine now. We didn't have air conditioning for about five days. So, the repair did help tremendously.

The AC motor was not working. The tech from Air Rescue came and replaced it. He came next day, but then he had to order some repair parts. Then he came back within two days to get the replacement. It's working now like it was before. There was one more repair through American Home Shield regarding a pool equipment. With that claim, I had two issues. One of the pool pumps was not turning on. The other one was the salt cell not turning on. For the pump, it was just a loose connection. The guy came and fixed it. But for the salt cell, they said they wouldn't cover it under the warranty program. So, I had to pay for it. When I signed up for the home warranty, they said they cover all pool equipment. But when I called them during the time when I noticed it was not working, they said, “No. It’s not covered in the warranty program.”

When a contractor came out for a plumbing issue, the experience was fine. It was the guy that came out for my air that we had a problem with. We did the whole month waiting for American Home Shield to get somebody out to look at it but when the technician came out, he tore some things out of my fuse box where I couldn't get any electricity in some areas but he didn't tell us anything. We were wondering why the hot tub was not working.We had somebody come out and look at it, and he said something was torn up out of there.

With a home warranty, all you have to do is call in and you have somebody else to take care of it. It's easy. When I requested service for our dishwasher, they had to order a part, so the tech came the very next week and he was great.

The AC was leaking water and wasn't functioning properly. It wasn't getting as cold as what I had on the thermostat. The guy from Fick's Mechanical came in and fixed it. This is my first claim and I had to pay more than I was expecting because it didn't cover the product that the guy had to use. That was a little frustrating but in general, AHS seems to be a nice company.

I called American Home Shield when the toilet wasn't flushing. The rep did good. She called me. Also, the contractor's service was outstanding to me.

The pipes on the water heater were all rusted and it was leaking. The tech came out and he looked at it and determined that it was all rusted on the inside and that's what was causing the leak. He ordered the water heater, and then two weeks later, he came back and replaced it. It's working great. I'm extremely happy with them.

When I submitted my claim with AHS this time, it was really simple. The first time, there was an issue with the contractor that came out to do the work. But this time, it ran really smoothly. I put it in. It was less than 10 minutes. I got a text from the contractor and everything went just perfectly. The unit would start to run. Then, it would just keep running, and it wouldn't cut off. It wasn't really cooling. It was really slow to cool. The technician came out, checked it out. This unit is upstairs. So, once we got up, I would turn it off, just the one downstairs where it was. He told me how to set both of them, so that they will balance each other out and run. I haven't had a problem since.

We had an issue with water getting into our fridge, and the first person that came out was not able to fix it because it was a water issue. We then had a plumber come out and he was able to fix it. He did a great job. He was in and out, clean, and a pleasant gentleman. Submitting the claim is simple other than the constant calling. I had to call because there was a problem with the first person who came to do the service. Because it was a holiday, they were on vacation. The person could not verify the work that was done, but it finally got done after several calls. We've also used American Home Shield before for the HVAC unit, and everything went great.

We had problems with the air conditioning unit, and when the AC guy came to assess the issue, he was very courteous, informative and did his job very well. He called to let me know he was on his way and stayed in constant communication. He found the issue when he was here. A part had to be replaced and someone came back to put the part on. Everything went smoothly and in a timely manner. We've had other claims previously as well, and we haven't had any issues with any of the techs. Everything has been exceptional, and we're very satisfied.

I like American Home Shield's service. I called for my oven and they were very knowledgeable of what I needed. They gave me a callback. The tech sent for my ovens was really good. My ovens are working again.

My pump failed in my well and it was 19 years old. I put the claim in electronically on a Friday evening, about five 5 or 6 o'clock, and by 7 o'clock that night, the H2O people called me. We set up an appointment. They came out Monday morning and took care of the whole thing. They replaced the pump and it was done in about six hours.

One day, I came home, and I went to my master bedroom, and I flipped the light switch. I have the ceiling fan that has two separate switches for the fan, and one for the light. I picked the one for the light and it flickers. I thought my bulbs are probably out 'cause it's been three years. I just went to Home Depot, got some more bulbs, put them in. The fan worked just fine this whole time. I replaced the bulb, and then I flipped the switch again, and it flickered again. I was like, "Okay. I know it's not the bulb 'cause those are literally brand new." I turned it off and on a couple times. Every time I flipped the switch, it would flicker. I did the online thing with AHS, and then they referred me to the electrician.

Updated on 09/06/2021: This is a follow up to my last two review regarding our broken washing machine that is covered under American Home Shield systems and appliances warranty. During the 4th service visit for the washing machine, the same repairman determined that he had installed the wrong motor into our washing machine and that is way is set off the smoke alarm and stop working when my 80 year old mother tried to use it. She informed him that she did not want to hear any thing more as she did not want to have a stroke or heart attack over this 2 month ordeal of a broken washing machine.

UPDATE: 1/11/22

I called American Home Shield when our garbage disposal quit working. The contractor did the job real quick and they cleaned everything up. They were very nice people. They looked at the garbage disposal one day and it had to be replaced. Then they came out the next day and did the installation. The garbage disposal is working. As far as American Home Shield, our experience so far has been fine. The only thing would be that they tell us that the contractor should be calling us in about 24 or 48 hours, and we have to give them a call if we haven't heard from them.

American Home Shield was recommended by my insurance agents. I requested service for my lock and the company was on time. On the other hand, the warranty did not meet expectations on my electric thing. We already got it cleared when we took the policy. Generally, home insurances have been taken care of by the title companies, so we don’t know any details till we get in the problem. Because I'm a first-time customer, I didn't know the procedures and what the agreement is. I called a third-party vendor and got the repair on my electric thing. It costed me almost $300. I thought of claiming the invoice to AHS directly, but they did not allow me that. It was a huge loss for me. I inquired the last time some process how it has to go through, and they said that we needed a prior intimation before they make any adjustments or repairs.

So far, American Home Shield has been great. It's covered everything we've had issues with. We've had the dryer twice, refrigerator, heating, and the water heater. It's been a crazy year, and before that, a couple of years ago, we used it for the dishwasher. On our fridge, it stopped cooling correctly, and the compressor needed to be replaced. Both of repair people that came out were great.

American Home Shield has been very helpful. The keyboard stopped working so that it wouldn't take inputs to program the time or temperature. It was determined that AHS would replace it because there were no repair parts available. They then gave me the option of different ones to choose from. I chose a microwave off of their website of available items. It was then scheduled to be put in by Exclusive Enterprises out of Tallahassee, Florida. The only thing that I didn't like about the choices was the appliances in the house were stainless steel exterior, and there was no option for stainless steel. So I chose the one that was closest to it. It was charcoal gray.

The air conditioner wasn't working and the initial call with AHS was placed in 2020. They told us that someone from the repair place would be reaching out, but we never heard anything from them. Then, we went into the pandemic and we still hadn't heard anything. So, I started calling them and trying to have them come out later on in 2020. But I could never get anybody to call back and I could never get ahold of anybody.

My first experience was great. They were timely that's why I'm happy with it. The garage door opener wasn't working so they replaced a piece in the motor. American Home Shield saved us some money for sure by not having to pay upfront for a motor.

There was stuff coming out of my microwave. GE sent a guy to come and look at it. He said, “Oh, wow. Because this is the old model, so we have to get a lot of parts.” So, he said we need to replace the whole unit because it's too expensive to get the parts. American Home Shield sent us some pictures and the shopping guide to do the shopping. We looked at it, and then, they said we could do our own. So, I have people from Lowe's who are coming in. They came and measured everything. I think everybody should get insurance. American Home Shield has been so helpful.

The AC was not cooling down. Cote’s Mechanical topped up five pounds of Freon and I paid almost $300 for that. Then after a couple of weeks, the AC stopped working again. It was the fan and no air was coming out. I reopened the ticket with AHS and Cote’s Mechanical came again. There was some issue with the switch and they resolved that.

The air conditioning people came out quickly and the service was good. They had to come back and order a new unit. It took about 2 weeks to be completed and I had to pay out of pocket for a little bit of it. I've had past repairs with AHS and I've been satisfied.

I love American Home Shield. I had it for 10 years and I left them and I went to a different one and after two years, the contract finished, I came back to American Home Shield. I have four properties with them. We had a spa repair recently and it was fixed in half an hour. The tech was very good. He said, "I'm going to fix it." He came back and rang my bell and said, "We are done and it's working."

All Star Appliance came out for the dishwasher. They put a new board on it. It was A-plus with All Star but the unit is still not cleaning my dishes. I have to call American Home Shield because they would have to call All Star back out.

The control panel went out on the dryer and the contractor ordered the part, put it in and it worked for a second. The tech said it was no good and that the appliance was not able to be fixed. This was around the 15th of May. Every time I got in touch with a representative, they would say they needed to contact. They kept contacting and after a while, she said it couldn’t be fixed. Toward the end of June, they finally said that it couldn’t be fixed and I still went back and forth. They kept saying they have to go to the right department to get everything. That went on for a month. I asked to speak to a manager, a supervisor and the rep said they were all on call so they couldn’t talk.

Both workers that conducted services at my residence were very professional. They got straight to work and they finished expeditiously. A home warranty is something that everyone should have for their home. I wouldn't recommend getting a home without it, and I'd definitely recommend American Home Shield. They are very good, time proficient, and accessible. When I request for service, I call the 1-800 number and they ask me the specifics so that I can be directed in the direction I need. When I get to the actual person, I tell them what's wrong and they dispatch the appropriate company.

American Home Shield has a fair claim process. I didn't have to wait when I had a claim for my oven that was not working. The person I spoke with initially was very professional. A gentleman came out and he was very knowledgeable. He repaired the oven and did an excellent job. The oven is working fine now.

We love the ease and convenience of American Home Shield's service and having an extra warranty on the stuff in the house. It's definitely worth it. I recently had a claim on the fan motor that went out. It went great. The contractor called beforehand, and the tech that they sent out was very professional.

My water bill was very, very high, so I contacted City of Austin Water to have somebody come to check for leaks. City of Austin came to check for leaks on the street. We didn't found any. I needed to know then if there were any leaks in my house, so I called American Home Shield. The plumber came and he was very rude. He checked the meter, and it took him three minutes and said there were no leaks. I needed an email confirming that I had a plumber come in and check for leaks, and he said, "Yes. Okay. So, there's no leaks. And I will send you an email with what I did and saying that I'm a licensed plumber and that there's no leaks." Then he left. It was a $75 call. But I didn't get the email from him, so I called him and left a voicemail. 10 days passed and after having to text him and call him, I was about to call American Home Shield to say how unsatisfied I was with the service, he finally texted me a picture of the receipt.

I had a problem with the refrigerator and the microwave, and the tech was very good. He was friendly and what I liked is that when he was taking apart the parts, he explained step by step. Being an engineer, I appreciated that.

When I had my sump pump done in 2017, the guy came and he just grabbed the pipe and shook the bejesus out of it, then the pump kicked on. He said, “Sometimes the float just gets stuck,” and he left. I realized it was Christmas Eve and I thought, “Okay.” However, my sump pump has gotten increasingly worse and just bangs when it turns on. It has also overflowed twice since then, and it was a mess.

American Home Shield is a good plan. I don't mind paying a monthly payment. It does benefit. Recently, the air conditioning part of my unit was not working and there was a part that needed to be replaced. It was a little fan unit within the air conditioner and it took an hour for the technician to fix it the same day. I also had other repairs done thru American Home Shield and they've been awesome. I like the expediency of the process. You call and someone responds within 24 hours and I do appreciate it.

American Home Shield finally got my problem resolved with my sump pump but I went through a lot of issues with getting it done. They didn’t understand the urgency of the matter. My sump pump went out so we were reduced to one bathroom but I couldn't even use that efficiently. We had to not flush or not shower for a week until AHS got somebody to come out and fix it. So, it was tough for my family. The process took so long and when I asked for expedited service, they acted like they didn't know what I was talking about initially. But it is now fixed so, I'm happy about that part of it. The contractor did a good job explaining what was going on with it. I'm not 100% sure about the way they installed it though because I still have a little bit of an issue that I have to go out there and fix. The pump is still working but I have to move it out of the way because it's blocking.

There was a line on the AC that was backed up with algae and there was water dripping onto the floor. American Home Shield sent someone who was able to fix the issue for me and let me know how to avoid it in the future, so that's good. I just bought the house and apparently, the previous owners didn't add vinegar and hot water, once a month like they were supposed to, to keep everything flushed out. Overall, it's extremely important to have a home warranty. You just pay the service fee, rather than God knows what crazy expense it could be. I was grateful that I had American Home Shield.

American Home Shield is working for me when I need it. I'm working with the vendors that they have working for them and I'm very satisfied. I recently had the washing machine worked on. It was a main bearing that the tub sits on. The contractor was able to identify the issue, order the part, come back and replace it. It's a rental property that I have up in Arkansas. They were able to take care of it for me and coordinate around my schedule. It worked out very well.

Having American Home Shield, I have peace of mind knowing that if there's a problem, I can call somebody and get someone out here to fix it. Recently, there was a stoppage so a plumber did a snake thing and unblocked it. Everything seems to be working good.

The AC didn't work. I pulled the fuse to keep it from burning up, it just sat there and hummed. The techs replaced the motor. They did it in one day and it was very quick. I was inside so it was very easy for me. AHS's claim process is just fine. Some of their telephone people are a little hard to understand but other than that, they did a good job.

My fridge has been an issue since June when I first had people come out. It doesn't stay cold. Someone would come out and do something, it would be cold for a week. It would stop being cold again, everything in my fridge would defrost, and things started getting warm. I had to call American Home Shield several times. They are bad at reaching out to recap on how things are going after the service person has come out. Because I had to keep reaching out after either the second or third time someone came out. That person said the fridge is unrepairable. So now what? Since June to now, it has been a mess keeping stuff cold and good at my house. That part was frustrating.

In the middle of the night, the AC stopped running. It was blowing air, but it wasn't cold air. It was 97 degrees that day. AHS dispatched a person out. Turns out the line was clogged, so he cleared it. He reset the water switch and then it was working. But that night, it stopped working again. Then we had the Liberty come back out and they sent out a couple more guys. The line was so clogged and they had to cut through the line to more thoroughly blow it out. Also, they took out the filter, and it's worked perfectly since.

The air stopped working. It was up to 90 degrees at the house. We called about a Friday and the technician showed up on Tuesday and he knew what he was doing. After the repair, the air got to a reasonable temperature.

I like having AHS's service. When something breaks down, I don't have to search for contractors on my own or try to fix it on my own. It's quite useful. My AC upstairs wasn't blowing any air at all. I called AHS and the company they assigned, Vintage Air, had come out here already but I was still having issues. I asked for a different contractor and a guy from Burgos Air came out. He said that the power box had melted so it needed to be changed out. He was very honest and knowledgeable.

So far, the claim process of AHS has been pretty good. However, it took a long time to get the appointment scheduled with Strx. But when they came out, they checked out the air conditioning and were able to resolve the issue. It turned out a breaker was tripped.

My air conditioning went out a few weeks ago. The contractor came out the next day and repaired the part, and it was working.

I've been here in our new home for a year and I decided to get a protection plan just in case. Things start going good and you have to be on your toes. I had American Home Shield years ago in my old home so I got it again. I called them for service to fix my dryer and the process was fairly easy. They scheduled my service quickly. A tech came out, diagnosed the problem immediately, ordered parts, came back, and put them in. He was quick, efficient, and clean.

The drain line of the house was not draining adequately. It was backing up. F6 came out and they augered and waterjetted it. Everything seems to be draining now. AHS was easy to work with and the contractor was nice.

My garbage disposal was backed up. The P-trap got a hole in it and I was backed up down the line, all at once. I submitted the claim to American Home Shield on Friday and the contractor came out on Tuesday at 4:30 in the afternoon. The repair guy was great and everything is very good since then. I’ve been a customer of AHS since ‘91. I had them in another house and I've been in this house since ‘15.

American Home Shield saved me lots of money many times. I've had work done, they replaced appliances that went, and are very easy to deal with. I used to call and make an appointment, but now I can go online and file a claim. They forward it. They give me the information and I usually hear from the vendor within 24 hours. With my recent claim, the technician repaired the garage door and tested it. Then he had to do a little bit more, and it was fixed. People should have this warranty if they have a home because they never know. It's $75 for repair and the stuff is being covered.

One time the heating and cooling people didn't show up. I had to go back and forth with customer service a couple of times. They were siding with the contractor. I said, “I don't know what's happening. No one has come to my house yet.” American Home Shield said, “Well, they did come to your house, but you weren't there.” But no one told me they were coming. “Oh, yeah, they did.” But I had no information. I didn't speak to anybody.

I called about something last week. I called early in the morning before 9:00, and the system provided a provider. For a day and a half, they never called to confirm an appointment. So I called American Home Shield and explained my situation. The person right away assigned Interior Air, who right away made room in between appointments, came out, and took care of what had to be taken care of. Since then, I had another issue. I contacted both Interior Air and AHS and it was a recall. They came back for us to take a look at the same thing. There’s something else that came up after they left. And they came today and they were very good and professional. I'm very happy with the way Interior Air operated.

A technician came out roughly two days after making our claim for our dryer. He did an exceptional job. He assessed the issue, knew exactly what needed to be repaired, and ordered the parts. He scheduled the next follow-up about five days later but the parts ended up coming the next day. That was awesome. American Home Shield sent me an email, where you have a little profile and you can view your appointment there. I went there to let them know that the part came. The technician called the very next day and said that he could come out. But we were unavailable so he came out the following Monday. He repaired the dryer and it has been working well. He followed up, gave us the receipt, let us know what was repaired, and that there was a warranty if there was any problem. It was a great experience. The biggest benefit to having a home warranty is the out-of-pocket costs for repairs. That was a big saver.

The first time I used American Home Shield was great. The second time, the contractor came out and warrantied. It was in a 30-day period and that was great too. This last one, AHS assigned me to somebody and I said that my AC was out. The contractor said that they could get to it in the next eight days, which was unacceptable. I asked AHS who else they had and it was like pulling teeth. They finally gave me an individual's name from a different company. I called that company and the tech said that he would be out here in the morning at 8:00. I said that was fine. I called the rep back and I asked what I needed to do to change it over to that person. He said that the tech was on hold, which meant they were not accepting it. I said that I already got an appointment and they accepted it. He said that he couldn’t put it in his system because they were on hold and that I could call back the next morning. I said okay.

We had an issue with the faucet in the kitchen. The technician came the following day and took care of it. I’ve been fortunate in getting things done in a timely fashion at a reasonable price with American Home Shield.

I love American Home Shield. They have done wonders and the things are taken care of. I recently did an online claim at 1 o'clock in the morning on our air conditioner. The compressor wouldn't come on. They called me on Monday morning and said that I was scheduled for that day. The technician was here and fixed it at 4 o'clock in the afternoon. You can't do any better than that. I recommend them to anybody that wants to know about it. I have three or four friends that are on American Home Shield because of me.

My AC wasn't cooling and I contacted American Home Shield. Doing the claim was pretty easy because I wanted to use the same contractor because I thought they did some pretty good work. I was trying to do it online, but I didn't see the dropdown box that said it. Another lady had talked me through it one time before. But I got frustrated and just called AHS up. The AHS reps were really good on information. The problem happened over the weekend. The lady I spoke with told me the contractor wouldn't be able to come out until Monday. Then, I called the contractor myself and he confirmed that.

The AC wasn’t cooling or heating and it was addressed professionally. We had to wait on the parts, so it took a couple of weeks, and the tech came back to fix it. Then he's supposed to come back for a small part he got to put on it and so I'm waiting.

My air is working but it's not cooling the way it should. The tech who came out through American Home Shield put on his invoice that the unit would need to be changed because it's making a really loud noise. He was good. I appreciate him. I hadn’t made it to the house yet and he waited on me. It was only like 10 minutes that he had to wait, but he was perfect. He gave me some good info on how to maintain the unit but he also was honest with me about the loud noises it was making.

All my properties are insured by Home Shield because their service is good. We have to pay the premium, but I don't have to look for a technician or company that can fix some of the appliances. So, it’s convenient. AC was our first service here in this home. Recently, Delta T HVAC came out and they solved the problem. They were good and on time.

When the air conditioning unit wasn't starting, I logged in to AHS and submitted the claim. They assigned a contractor right away. It was pretty simple and straightforward. When Thermodyne came out, it was a pretty straightforward fix. They just changed out the starter capacitor. But we were without air conditioning for one day and it was a pretty hot day. So it could have been better if there was a way to assign a contractor that could come out that same day.

Our recent claim with American Home Shield was for our air conditioner that went out during the heat wave we had. The contractor made it within three days from when I called, and then were able to fix the issue within 30 minutes. That was awesome. The tech was very professional. He was top-shelf. I like the fact that my appliances are covered, and I don't have to worry about stuff breaking down.

American Home Shield is worth it because you're going to end up paying tons of money if you don't have home insurance. It's easy to go ahead and schedule online, which I love to do. It’s so quick to use the website. It's easier to do it than having to call and set up an appointment. Then a technician reaches out so it's convenient. My first experience was for an electrical outlet and it was good. Recently, a gentleman came in. He asked me what happened and I told him the unit stopped blowing cold air. He checked outside, noticed a short on a wire, and went ahead and repaired it.

AHS takes entirely too long to get anybody out. It usually takes me calling and raising hell for them to even rush anybody. We get the problem fixed but everything that we've done through them, we prepared for it to take weeks and weeks to get somebody out and get the problem resolved. Also, the selection of technicians seems like they get the bottom of the barrel most of the time.

AHS scheduled somebody right away when I had an appliance issue and Sears was great. The tech already knew what was wrong with the unit before he even got here. He was professional and he didn't mind me watching to see what he was doing because I was curious. It was a wonderful experience and my husband and I couldn't have asked for better. I was leery with AHS at first because I've never had anything for my home but I was extremely impressed.

My AC was blowing hot air. I requested AHS for a service and the techs came out pretty fast. I called and they let me know they were going to come out in two days. When they came in, they checked the thermostat and all the inside, then they went outside, said they would take care of it, and they sure did. Everything's good and cool since the repair. All in all, I really appreciate my home warranty. I pay a deductible when I need to have somebody come out and usually, I get service right away.

The drain of the shower was clogged due to extra calcium in the pipe. The plumber came within 24 hours and fixed it. We had the same shower done last summer. This year, the plumber flushed it all the way out. Everything went well.

Pure Pool was terrific. They came out and replaced the heat regulator. Everything's working fine now. They did a great job. They were really responsive and took care of the problem. As far as American Home Shield, sometimes, it's really good. Sometimes, it isn't as good.

My AC unit wasn't working and the service provided by the contractor was great. The technician replaced the condenser and topped off my Freon. I would recommend American Home Shield to anyone. I got it from my parents and they recommended it.

Ohohna was on time and they were quick to diagnose the issue, but I did have to have them come back for a second visit. It was an odd scenario that they found that they had to correct on the second visit. So I can't really answer that with a lot of surety until I've got some time to go by at this point. I've done my claims online to American Home Shield. We had a dishwasher issue, and I'm currently in an active one right now for a refrigerator. They've met up with what I needed, so I've been happy with it.

My AC unit stopped working toward the end of the summer of 2020. I submitted a claim through American Home Shield (AHS), they sent a contractor, he diagnosed the problem (refrigerant leak), and was able to fix it with parts over 2-3 visits lasting around 2-3 weeks. It was a very satisfactory experience. Until the same unit stopped working at the start of 2021, which was frustrating, but hey? It's about 12 years old. I submitted my new claim on 6/9/21. I was assigned a contractor and nothing happened. I called the contractor after 4-5 days and they had my service request and had just been sitting there waiting for me to call. Weird, but ok, I guess?

Should you be considering a plan with American Home Shield - don't bother. I have been a paying customer for six years and needed to submit my first claim this July due to a broken AC, in Texas. My usual technician had the part (broken compressor) and could have had it replaced the next day for $4,000. Due to the high price of the part, I submitted my claim through AHS. What a joke. It would take them 4.5 weeks to find the same part and complete the repair. My main complaint with this company is their inability to connect you with anyone who can actually help you. The only department you can reach by phone is customer service. This team reads from a script and doesn't bother to listen to your response (in fact, I had one rep start over when he lost his place...). They also flat out lie about expected timelines.

I've had American Home Shield before at another residence, but we didn't use it. Nothing breaks until your warranty’s up, and you decide not to buy it again. However, we just bought a house in a rural area, and the other homeowners paid up the warranty for us, then we took it over. As soon as we get to that house on the weekend, my husband always walks around and checks everything. One time, there was water all over the place in the basement. It was going down the drain, so it didn't flood, but the whole unit had an inch of water in the bottom of it that was coming out all these orifices on the machine. I almost just picked up the phone and started calling somebody. I was like, “Wait, we have a home warranty.”

When American Home Shield sent Reliable, they told our tenants that they'd have to change the unit because it kept freezing up. It was not doing what it was supposed to do. The only thing was I ended up paying a little bit more than I was expecting, but I didn't know what plan I had or what policies they changed. Other than that, I was happy that it was done quickly. I have six properties and I have American Home Shield for all of them. The service is always seamless. I put in a request and know my deductible. The repair is done on a timely manner. But I wish they had an app so I would just go on the app. Otherwise, I'm trying to open a browser on my phone because the requests come in anytime.

I tried turning on my heating unit but it wouldn't turn on. It was Sunday afternoon when I got online and loaded up my problem. Within a few minutes, I had a work order. Not long after that, 15 minutes later, I got an email from True Air Solutions saying they received the service request and stated what day they would be coming out. It was the next day or the day after that, which was fine.

The AC was not cooling. The guy that came out got it working and that thrilled me because by the time I walked away, it was very cool in the house. I had to leave to go somewhere and he was done. So, I waited until he packed up and I went in the house and did a couple little things, but the house was cool already. It would be nice if I'd be able to pick the person that comes out as I never know who these people are nor what their ability is. It's a little unnerving. But I'd recommend American Home Shield because it’s pretty good so far.

The Supreme Service Group came out for my last service which was for the stove. They gave me a huge window. Fortunately, I was at the top of the window. I have had some less than excellent technicians, and you would expect that, but this Supreme gentleman was excellent.

I wish everybody works as good as American Home Shield's service. I had a claim for my microwave oven and refrigerator, and the tech who came out was very good. He came out right away and he knew what he was doing.

No hot water was coming out of the faucet. There was an attachment to the hot water heater that had failed. The techs had to order one and I already received the part last Wednesday. But they haven't called yet to schedule coming back out and installing it. Other than that, I've got no complaints about AHS. They do a great job. They've done what they said they would do. In fact, I've sent several folks to them. Everybody I've worked with has been helpful.

The tech from Frog Pro Services helped me with the work on my furnace. I showed him where the furnace was and we didn't have a whole lot of interaction. But they called me afterwards and followed up and make sure I had a good experience. So, the service was very professional and they got the issue resolved. I've also had past repairs through AHS and I use them because sometimes I have trouble trying to find somebody. So I'm assuming they have some kind of vetting process that they go through to make sure they're sending people who are bonded, insured, professional with experience, and certified if they need certifications. So that's half the problem solved. I also have AHS for costs, because you pay the service fee then anything over that, American Home Shield pays. I pay a monthly fee as well but sometimes paying all that is easier and not as big of a blow as having something going and getting hit with a $3,000 bill.

The air conditioner quit working. All kinds of emails came in to know when Three Brothers would come. The tech came out here and checked the freon levels and the capacitors. Nothing was wrong. They went to check the compressor. When they turned it on, it immediately got hot and was frozen up. It would not turn. The unit is 16 years old. They said that American Home Shield authorized they could replace the compressor. The ac needed 12 pounds of freon. At $80 a pound, it would cost $960. The air conditioner being 16 years old with a burned-out compressor, Three Brothers said that they would give it a $2,000 discount from AHS to replace the outside unit and install a new evaporator core in the attic. $5,400 for the replacement unit. So, we ended up paying 52,400.

Water wouldn't run out of my washing machine and it wasn't getting the clothes clean. The tech looked at it and he was there a while. Evidently, it was an element that was out but he didn't have the part. He said he was gonna go see if he could get one. He came back the next day and finished the job. I'm satisfied with the claim process.

My air conditioner went on the blink. Bartley had tuned it up for me, so I called them first because I thought maybe it was something that went wrong on their end. They wanted me to spend almost $1,400. They said I had to replace the fan and capacitor, and a whole bunch of stuff, and I told them I couldn't do that. That was when my daughter said to call American Home Shield, so I submitted the claim with them on the phone. The tech came right out the day after I called and fixed it. It took him 20 minutes and I paid $100 for the service. He was professional and I was very satisfied.

We had to call AHS twice within a month. The first time was for my dishwasher and we were totally disgusted with the whole thing. The guy who came out the first time, sat down at the end of the mailbox because there are two houses up here and he didn't know which house to go to. Then, he left. He was supposed to come back but every time I called him, it sounded like he was babysitting for his kids and he couldn't come out. I said I would call the home office and he told me not to and got real smart with me. We played around for him with three weeks of that. I don't want him here again. The second time we called AHS was practically right after we got that because our air conditioner went out. The guy who came out for that was terrific. Everything's been good with AHS but that claim experience with the dishwasher.

AHS is responsive, more often than not. They connect me to a service provider pretty quick. Generally speaking, the service providers are fairly responsive. Seasonally, during the summer, if there's an air conditioning problem, they have delays. But everybody's having delays. Outside of that, it's been a good performance. We recently had a drainage issue in the kitchen sink. It wasn't draining. The tech came out and inspected it. Wound up snaking it out and that resolved the issue.

The plumber came to fix the faucet then he said he would order a part although it could operate without the part. He also had to order a sprinkler because we had it all taped and it was not working because it was leaking. I am waiting on it. American Home Shield has been wonderful. Sometimes it was a problem getting somebody and I already paid the money upfront. But they always refunded my money.

The trouble I was having was the big unit wasn't operating. The techs came out the first time and repaired the fuse. The small unit was frozen over. The repairman turned off the fuse box and said, "Let it thaw out, turn it back on, and it should be okay." A couple of days later, it froze over again. I shut it off and that was when I called in to get a repairman to come out again. The new repairman came out. The first guy did well.

I've been having American Home Shield for over 20 years and the only place where I have been disappointed is the fact that my microwave went out and they have not been able to replace it. They keep giving me an excuse that they don't have a replacement for me. They're willing to give me $300 to replace my microwave, which is a built-in. But to replace the microwave, it’s gonna cost me 600. I want them to give me more money than 300, because first of all, I'm going to have to pay somebody to come and take the microwave out, and then put the new one in, plus buy it.

The freezer was at 20 degrees. It was as cold as we could get it to go, and then it wasn't making ice. It was the compressor refrigerant system that was going out. The tech said it was covered under the KitchenAid warranty. But it was old enough to where the warranty would only cover the parts so we ended up deciding to replace it. The guys that came out were very professional. The Yelp rating for that company is not very good, but we found the guys very helpful. That was our first time with American Home Shield.

Sometimes, it takes a little to get through, especially on weekends, in the middle of the night or something like when our AC went out. Customer service is my biggest thing with anybody, and they did what they could. We live in Texas, and my mother-in-law lives with us. She's 95, so it’s critical that we have AC all the time and they addressed it the next day. The drain line on our AC unit was plugged, and we've been having a lot of issues with that. The guy, Steven, came out on time, unplugged it, and did a fantastic job. Overall, going through the process with American Home Shield was a bit of hit-and-miss, but AHS handled it well.

One of the AC units was blowing hot air. I called American Home Shield and it seems like they're using a third-party source as their customer service. It was tough communicating with their reps. But with AHS, I paid less for the AC repair. Airmax, the contractor, replaced the capacitor and it would have been at least a couple of hundred, but with that one visit, I paid 75.

I like American Home Shield’s service because I don't have the ability or the cash to do something on my own. But it's a bit frustrating because who does the hose belong to? If I got a garbage disposal under my sink that is leaking, and the guy came, fixed it and said, “I don't like this hose. I'm going to tighten it for you,” then two days later, it came completely apart and my dishwasher dumped in the bottom of my cabinet sink, then I have to pay another $100 to get somebody for the dishwasher because the hose doesn't belong to the garbage disposal. It belongs to the dishwasher. I'm waiting for tomorrow for that person to come. But then I don't do hoses. And I have a home warranty. I just paid $200 in a matter of a week.

I had to get my AC inspected to see if it's working right. The tech that came out was a nice guy. He was prompt, pretty knowledgeable, and did a quick service.

With American Home Shield, you can pick all the appliances you want covered and the plans you want but there are certain things that aren't covered that a customer is not clear of until the work has to be done. Also, if you do a claim online, it's really quick, but if you try to call in and claim, it's a hassle. I had a problem with a service one time, and the person on the other end of the line never got back with me. They couldn't understand what I was saying sometimes, and I couldn't understand what they were saying. They swore they would get back to me by the following day, but they didn’t.

The same day, I know who is going to come to fix the issue I have. Then most of the time, the next day or the same day if it's early in the morning, I get a call from the people who is going to fix the issue. Go ahead and get the service from this home warranty.

Being a woman, you get a service like American Home Shield because you have no clue. You want reliable service that people are going to do what they're supposed to do. The first service request that I had was for the dishwasher and the refrigerator. Now, I've learned that if I ever get anything else from American Home Shield, I might as well just get a check.

South Belt was great. They replaced the capacitor in the AC. It normally takes a week minimally for an AC guy to come out but they called the same day. The AC is working perfectly. But I am not happy with AHS. Their customer service is horrible. Language barriers could be part of it. They can also be totally rude after you're on hold for them for hours. As soon as I'm able to I'm gonna try to switch to someone else.

It had been a year since we had our unit serviced so I wanted someone to come out and do a routine check to make sure everything was okay. I went online, scheduled service with American Home Shield, and made the payment. A few hours later, a local HVAC contractor called me to set up an appointment to come out. A tech came and checked the unit. He found that some kind of capacitor needed to be replaced. He took care of that for us. This was our second year doing this service. The contractors were really good to contact us and come out.

The dishwasher would not complete the cycle. I called American Home Shield and they gave us the Tinker Company at first but we were unable to get in touch with them for a couple of days. Every time we called, we were unsuccessful. I called American Home Shield back so they gave us another person, Appliance Angels & Mechanicals. The tech examined it and he knew what was wrong with it right away. He put in a new motor and now it's working fine. But we were also having issues with the refrigerator and Appliance Angels doesn't fix refrigerators. American Home Shield didn't know for sure when they could get somebody to come and fix the refrigerator. He said it may take two or three weeks before they can find someone in this location. But it didn't take two weeks before they called and I was impressed with that. Tinker came out. The tech said it takes 7 to 10 business days to order the part and we're just waiting to hear from him.

The technician came for my garbage disposal and my Whirlpool bathtub. A metal piece broke off in the garbage disposal and then it started leaking so he replaced the whole unit. Then he reset the Whirlpool bathtub and tested it to make sure it would run properly. He got everything done on the first visit, which I was happy with. He didn’t have to keep coming back out.

I called American Home Shield to have someone look at the water heater in a new residence. There was nobody living in the house because we were doing some remodeling inside but the water was just boiling hot. They had City Plumbing come and look at it. The tech put a new thermostat in but the issue continued. We had the heater on vacation mode and the water shouldn't get hot. I had the tech come back out and he thought that I needed to resolve it by installing a new water heater. I agreed but then, there were a lot of upgrades needed to make it up to the standards of the city. I said okay and we were going ahead with that. When American Home Shield called, they told me that they had okayed the new water heater but the upgrades that would have to be done to put the water heater in was 900 and some dollars, which is almost twice as much as the water heater cost. At that point, I decided to get a second opinion.

My microwave wasn't heating up good and then its door was broken so it was difficult to open. The tech was quite good. He did a good job. He took his time. He explained to me, and he sent the report to American Home Shield, and then they called me. We made other plans for the microwave replacement but I decided to do it on my own and send the bill to them.

We bought this house about five years ago and the hot water heater that was in it was breaking the internal circuit breaker three times within five days. I did the claim online with American Home Shield and I got a quick response both on the phone and the technician coming to the house. The young man listened to what I told him. He immediately knew what to take apart and found the problem. Then, a short time later, he came back with a replacement part. I have good experience with technicians generally but he was quite good. He told me what had gone on. There were two panels that he opened up and he showed me the settings for them.

I have only had to call American Home Shield twice in the four years I've had them, and both times have been with the refrigerator. In both times, they were a little hard to get ahold of. They wanna talk you through a whole bunch of stuff. Other than that, the appliance people they sent out both times was Austin Appliances and they were excellent. They were here on time, very friendly and knew exactly what the problem was. They fixed it, and it went beautifully. I like American Home Shield. The only thing that I dislike is I'm the type of person who likes to talk to a person. They should just get an agent. I can get it done a lot faster and it's cheaper for them because they can keep it moving faster.

With American Home Shield, I'm worry-free that if something breaks down, they would know what to do. My recent claim was for the sensors for the garage door. The contractor came out within a reasonable time and everything was taken care of the same day.

With American Home Shield, I don't have to call around and find out who's available. I could just use the app and put in the reason there then a technician is already on site the next day or the same day depending on the call. In my latest claim, one of the coils in the AC had a small crack in it which was causing the Freon to leak out of it. American Home Shield got the people out to look at it and fix the Freon throughout the time ‘til the part was ordered. Those guys were amazing. I recommend them anytime.

The flap between the doors of the refrigerator was physically broken off, so the contractor ordered a part to replace that. There was a problem with the ice drawer as well. The light also stopped turning on inside. But overall, we've had a positive experience with the contractors that we've dealt with.

American Home Shield is the worst ever. Their customer service is horrible. When you call, you're on hold for days. When you talk to them, it's very hard to understand them because they're not clearly English-speaking people. They have a very thick accent like India. They're friendly, but my needs have zero concern to them. I've been waiting for over a month for my AC to be replaced. They authorized it, ordered it, ordered me a 4 ton, which should have been a 5 ton. But they screwed up and had to reorder it. Their customer service sucks. But Cool Image is amazing. They are the ones giving me updates on what's going on, how American Home Shield screwed up. They also update me on the delivery.

American Home Shield’s service is good. When you call them, they right away send somebody. They look for somebody to come and help you with the problems that you're having. Their contractors are quick to respond and come and solve the problem. When we bought the townhome, one of the water lines was leaking water and a plumber came and fixed it.

I've only done one service request to American Home Shield, which was a rekeying and it was fairly straightforward because I utilized an online portal. It was easy enough navigating it.

A repairman came to repair my water heater that stopped working. There were a couple of parts that needed to be cleaned and serviced, so he did that. He did a nice job and I was pleased. So far, AHS has been a good service.

Getting a technician has never been a problem and every single thing that's been done for me has been done quickly and efficiently. There’s barely a waiting period. But the customer service is awful. I had an experience last year and granted that it was during COVID but no one talks to each other over there. There are different departments and it was the craziest thing I've ever been through. That whole area needs a little work. Still, American Home Shield is cost-effective. I’m not paying too much out of pocket. They have been great and I've told multiple people that we have them.

The contractor came out twice. Once was because there was a clog in the condensation and the other time, because the AC wasn't heating and there was a coil disconnected. They came out when they said they were going to and I had no issues with them. I go online when submitting claims to American Home Shield and fill out the form. I get a response before I can even pull my laptop back up. AHS offered more. I had friends who had it in the past and they were happy with it, especially with AC issues in Arizona. So, I would recommend AHS.

CNJ Services was sent by AHS for a toilet. It would flush, but later in the day, paper would come back. I fly for a living. I go away for a trip, I come back, and the bowl's completely empty. I called the claim in to AHS. They first sent a different plumber out. When that did not work, they reassigned it to CNJ. They came out the second time. It was the same guy both times. He was professional and was early. The first time he came, he snaked it. The second time, he was just checking for cracks and then he said he'd have to call American Home Shield to see what they suggested from there because he couldn't find why that was happening. American Home Shield is really good about sending someone out. They do a lot of the scheduling by themselves as far as getting things resolved. Luckily, I haven't had too many things I put claims in.

I requested a repair of a pool booster pump and American Home Shield sent someone out. He ended up breaking something in the pump when he was taking it apart. There was a chip in the thing and that wouldn't have happened unless someone had opened it up. He was the only person that opened it up. AHS refused to pay for it and said that that was not normal wear and tear. That was not appropriate. I didn't think that was handled correctly.

Everything to do with not only American Home Shield's customer service, but then the contractors that they actually use, was horrible. A lot of these contractors are either incompetent or bottom-of-the-barrel. One was a plumbing issue with a stoppage, and he fixed the drain in a shower in one bathroom. But we had the same problem, because everything is tied together in that area in our master bath. The guy went in there and said, “Oh, I can't touch this because if I run a snake down there to clear the line, it's gonna break the pipes.” We were like, “What?” He said, “Yeah, yeah. So I'm not gonna do that.” So we call back in to AHS. They do not follow up to let us know what's going on. And then two weeks later, they would be like, “What's going on with this? What we doing?”

I've had some past repairs that have not been good. I had a running toilet and the contractor AHS sent out couldn't fix it. They tried twice and I had to pay twice but it just wasn't working. I had to get someone else to fix it for me. But with a recent claim, it was a pretty good experience. I had a problem with my sink. The pressure was low. The tech came in with a trainee person and he knew exactly what the problem was. He had to clean the filter on the faucet and then it worked perfectly. He also did my other faucets as back up and it worked fine. He had great customer service. Now, we can use a little bit more American Home Shield. We pay every month but we didn't use it because the experience before was not pleasant.

The tech was here last Tuesday and he found out my AC needed additional service, which was not covered. It would have been 100% covered if I’d been allowed to upgrade to the new service that American Home Shield just started offering, but I have to wait until renewal time in February. In the meantime, the additional service is going to cost me almost $1,000 more. The service order was put in and the tech's waiting for parts. It was authorized, but I still don't know when they're going to schedule to fix the AC unit. I'm waiting for it to get done, but so far, so good. I was gonna follow up myself and find out, “Okay. What's the status? Do we have a timeline or something?” Overall, American Home Shield is worth the money and I'd recommend people to do it.

I've used American Home Shield once since I've had it, and we haven't had any issues. The gentleman came out and repaired my dishwasher. It was nice and quick, a simple process and cost-effective because I spent 100 bucks. This was a plumbing matter and it would have cost me more if I didn't have the policy. It worked out. However, I happened to go on the website. There are always negative and positive reviews, but I saw some negative stuff that concerned me. It was for a big ticket appliance that went out, and the reviews said American Home Shield did not get back to them to replace the appliance, or they wanted to replace it with something cheaper. Hopefully, when that situation comes up, I won't have that experience. My only concern moving forward is that that doesn't happen.

My air conditioner quit working and I called the 800 number for American Home Shield. They sent out Patriot Plumbing and Patriot arrived quickly. They diagnosed the problem, ordered the part, which was new condenser coils, and refilled it with coolant. Then I had to wait about three weeks for the part to come in. During the three weeks when I was waiting for the condenser coils to arrive, I did run out of freon because there was a leak. I had no air conditioning for a week but that was certainly not Patriot’s fault in any way. When the part came in, they were able to schedule the installation two days later. They came in and did the install. I was happy with the whole thing but it would be nice if American Home Shield would pay for the coolant.

I wanted to have my fuse box checked because my lights were blinking. My claim to American Home Shield went through pretty easily. The guy who came was extremely professional and very helpful. I use AED lights around the house, and he was explaining to me that a lot of times, AED lights does blink. He was telling me it's nothing to be worried about. I thought that maybe some of my connections were loose in my fuse box because I know that'll make the lights blink. But he checked that, and they're all pretty tight. He did explain to me, "We use LED lights around the house a lot of times because of I guess the way that they will blink especially when your air conditioner comes on. Anytime there's usually a lot of voltage or what, you'll see the lights blink." If I didn't want to see that, he suggested that I use incandescent lights. They won't blink as much or maybe not at all.

I had an issue with the washing machine and this claim had poor scheduling as the technician would only come to my area between 11:00 and 2:00 or noon to 4:00, when I needed 8:00 to noon. He came out four or five days after I filed the claim and my husband had to take the day off. Then it took two weeks for the parts to come in. The guy who came back was a different gentleman and he was the nicest repairman I've ever had in my life. He got it up and running. I like that I only pay the 75 bucks with this warranty, for something that would've cost me $200 or $300.

We've been a customer with AHS for 9 years (the first year was covered by the seller we purchased our home from) and continued to renew our contract because we knew that eventually replacing our AC unit would be expensive without a home warranty. Well, on 8/2/21 our AC went out and our temperatures were going to be around 113 degrees (we're in Phoenix, AZ) all week and we have a 2.5 year old baby.