American Home Shield Reviews

I've probably called American Home Shield five times in the 20 years I've lived here. Sometimes it’s difficult to get to talk to them. But every time I call, my problem has been resolved fairly promptly and the work has been good.

I just have a little bad experience with the customer service from American Home Shield. Sometimes, they're so rude when answering questions. Like this time, they made the request to two different contractors. The first one was from Las Vegas. He came but then never called me back. I called but they never answered. Then I called Home Shield and they said they don't have that person on file. I was so confused.

That first contractor called me after Swann came to fix my range. He was so mad because he said we cancelled. I said, "No. They said they don't have you on file. They cancelled it." He said, "No. They said you cancelled it. Why did you cancel it?" So those things are a little bit annoying for me.

However, from my experience, everything was fixed. And with the price, I think American Home Shield is worth it. I recommend it.

I'm a real estate agent so AHS is a product that I'm supposed to sell to people. How can I sell this when this is how I'm treated as an agent. If I sell this to someone and they say it doesn't work, wouldn't it be a problem for me? Absolutely horrible.

I’ve been with AHS for three or four years and my experience is usually not that bad. The only time I've had a problem was when there was a part on backorder. I understand that, but I don't understand it about a faucet. Their price is also reasonable. If I had to go get me a new faucet and have a plumber put it in, it would be two or three times that amount.

I'm appreciative of AHS I would always say that you should get some type of home warranty on your home. Our experience with American Home Shield has been beneficial and good since we've started. This recent experience, I was not satisfied with. But I would still promote AHS though 'cause it is needed.

AHS’s customer service was very good because I've had many other companies and were horrible. I got a very good deal with AHS. I went with them a few months ago. I got $25 a month for the next year so I'm very happy with that. I told my sister to join, and she did but unfortunately she passed away a month ago.

The ones that came out for my dryer is a different story. It was down for three weeks. I knew he motor was gone. The tech thought it was a timing switch. He installed the timing switch which was about a week to get and it still didn't work. He finally ordered a new motor and that took another week. He showed up in a Honda Accord which was very weird because there was no detail on the vehicle. You wouldn't even know it's a company.

I've had AHS for quite a while. They’re good but sometimes the contractors they send out are not the sharpest guys in the shed. The cost is not too bad and I've never had an issue with them coming out fixing anything although when they come out to do the initial diagnosis, sometimes they don't fix the issue right away.

The plumber was great but he doesn’t know if they work on mobile homes. When I took the insurance, they didn't state that they did not but mine is a modular home.

American Home Shield has multiple ways to solve your problem. When I need something, I set it through their app. It's very user-friendly. Earlier this year, the garage door was not coming down. I used that chat feature. Turned out I did not need a technician because he was able to walk me through things. He was very patient. I also had a checkup for the winter to make sure we were all set to go for the heating. It was a great experience. American Home Shield explained everything the way they should have. The price is also reasonable. You have an option to pay monthly or yearly. We choose to do the yearly option and we save going that route. You have the order for someone to come out and it's 125, which is affordable. But it would be nice if that 125 could be deducted because we pay the service provider directly.

They should purchase American Home Shield whenever they get a chance 'cause it's really worth it. I don't have to look for anyone to come and fix my equipment. I just file a claim online or call you guys directly. It's easier. I've had excellent service so far.

I’ve told other people about American Home Shield a lot, but I don’t know, they’re probably scared and don’t wanna pay a monthly thing or might get a ripoff. I talked to my mom into getting it. She’s been able to use them once on their dishwasher to get it fixed.

They also replaced my washing machine ‘cause the drum broke and it was so old they couldn’t fix it. So, they actually got two calls from me this year. And they’ve come out and repaired my dryer a couple times. They’ve been great. I’ve had nothing but good experiences with them.

The technician was a very nice young man. He worked on it, put it back in, but it’s not fixed. The drawer came right off the next day. We called AHS back and he is scheduled to come back again next Wednesday. We were able to get it closed barely, but we were afraid to open it. So, right now, we’re living without a freezer.

The main problem with AHS is we can’t get somebody here quickly. It's also awfully hard to understand the person we're speaking to. Their accent is heavy.

I had someone from EJ's Appliance Repair come out and he told me what the problem was. He said he had to order a part and that he would be back in four days. And he did just that. He was very polite. He asked for permission to go to the bathroom. It was right there. He didn't have to ask. But I had no issues with him. Now, the washer is still broken. But I saw an email on Saturday where now American Home Shield is saying they're gonna give us some money towards a new washer from Lowe's.

They sent someone else who repaired the job that the original technician should have done. He walked me through what should have taken place. I feel very confident that it won't happen again.

American Home Shield listens to my needs and I'm thoroughly satisfied with them. The representative was hard to understand at first, but once I was able to understand her, she went above and beyond to make sure that everything was done okay. I also noticed that even though they charged me the service fee again, they gave me the money back. My agreement is due to end soon, but I'm gonna renew it because of the way they treated me.

80% of their contractors are excellent. A couple of times they’ve taken contractors off their list when I told them my issue wasn’t fixed. If my issue wasn’t fixed, I called again, they sent another contractor, and they didn’t charge me. Sometimes they’ll be nitpicky and make excuses not to cover my issue, so I have to pay more for it. Having been with them for 20 years, I feel that certain things should be more covered. But most of the time, I’m very satisfied.

The guy is very kind, very informative, and extremely truthful. I would love to use them again if I ever had an issue but then I would hate to use them again because I don't wanna have another issue. When we first got the house six years ago, we had AHS, then we stopped a little while, then a year and a half ago started up again.

That's my experience every time I have used them. They come out and do just what they say in that contract. They cover what they say they're going to cover. All of them have done a great job.

As a matter of fact, I told someone about the experiences that I went through and how American Home Shield solved my issue. He did not have American Home Shield, so he then called to get it.

And the second one was our dryer. Our dryer wasn't working properly. It was taking twice as long to dry clothes. He figured it wasn't the heating element. It was the vent pipe that went from the dryer to the outside of the house was full of lint. He had taken that apart and used the blower to blow all the lint out of that pipe. Now, it is working great. That's all they did for us.

The other one was when we first bought the house, we had an AC issue and I called. It wasn't quite as straightforward, but we got it fixed. My experience with AHS has been good.

The first home was fine because I really didn't have to make very many claims. However some of the service providers that they send out have not been the best. In my previous home, the condensation for my HVAC system started leaking inside. The tech added a bunch of charges that he didn't do. When I looked at the invoice I called American Home Shield and told them that he did not do all of these things. They said they would take care of it and they would talk to him but I never found out the results.

For this home, ATL Agile Repair first came out to look at our washer and dryer last November. It was leaking out of nowhere then our dryer was having some error codes that were coming up on the screen. When ATL Agile came out, I don't think he really did much with the dryer.

He turned the washer on but he didn't go through a normal cycle with some clothes. He claimed that he couldn't find anything wrong with it so he closed the claim. Later that evening, we went to do laundry and it started leaking again. We called American Home Shield back and told them this guy didn't fix it. They were going to send him out again but we told them we didn't want him because he didn't find the problem. They sent another company out, which was Appliance All Stars. They found the problem and fixed it.

For the dryer the tech took it apart and changed out some parts. When he put it back together, it was making a really loud noise. He couldn't really figure out what was going on so he put some duct tape on the bottom of the dryer to keep it from vibrating.

Another issue was that the refrigerator was defrosting. The temperature was not consistent. It would freeze for a while but and all the food was not frozen. It’s the same thing on the refrigerator side. The food is getting warm. They were going to send ATL out but after the experience we had with the washer and dryer, we said we didn't want them to come out so they sent another company and that company came out and fixed the problem.

We had some issues with our pool and we had to have them come out and do some work on the pool but it took forever. We didn't even get to use our pool this summer. By the time the pool was ready, it was a week before summer was over and it got too cool to use.

AHS have these service providers that are definitely not top tier. Sometimes I feel like they put a band-aid on the problem and then it'll last for maybe 40 days and after that you have to pay another service fee to have them come out again. Why not fix it right the first time so that we don't have to keep spending that $125 to fix something that should have been fixed right the first time?

Sometimes it's difficult to get the providers on the phone when you need to talk to somebody after it's open. It's also difficult to understand or it's difficult for reps to understand everything that you're trying to say that happened. I find myself having to repeat what the problem is.

Their rates have just kept going up and up that I'm thinking of canceling. I like the service, but it's just too expensive. Other than that, I have no problem. It's a great service.

That afternoon, I found out the guy said the job has been completed when it wasn’t. I called American Home Shield and they said I need to wait for the next day to get a supervisor call. I spoke with escalation who promised me she's gonna call me that Monday morning at 10:00. That didn't happen. I waited for another call. I called back and found out we just needed to wait for escalation or the supervisor to approve it.

I received a phone call or an email on Wednesday. On Monday, I told the lady that if that person is gonna call me, please call me around 12:15 because that's my lunch hour. She said yes. I got a call from a rep at 10:15, not 12:15, saying they couldn't get ahold of me. I emailed back and confirmed that I needed new HVAC people instead of Excellence.

They sent Ultra Heating and Cooling and Refrigeration. I had a really good experience with them. It took about a week for them to finish it. They came in Friday, found out what's wrong with it, and called me back Wednesday to set up that appointment because they got the parts. They fixed it and they were very knowledgeable. Chris, the one who fixed it, he's professional. But when it comes to customer service, he sucks.

American Home Shield has an offer where I can be on the insurance without paying on the first month. That got me. But I would not recommend them right now because I didn’t like the pinpointing on who can or cannot do a job. They should do a little bit better on who can handle or escalate things. It’s not good when customers hear that the customer service can’t do anything. They also need to update the app. It’s giving customers false information and anxiety. Nobody’s in the home. They are gonna take my $125 that I made a payment on. When the tech comes in for the service, it should be live. It should be truthful.

People should probably not go with these warranty services. I see big companies that ride around all the time, heating and air trucks that have been here for 25 years, as respectable companies and I don't know why these warranty companies don't get with someone like that. I just happened to run across American Home Shield when I was on the internet and they had a special going on. I signed up and now, I’m disappointed with them. So far, it's not starting off very good with this company. I hope nothing else breaks down. If I have to file anything, I hope it's a better experience than what I had with the heating and air.

I have called AHS a few times but I have not gotten through. They're still on my list to make contact but I have not been able to reach them at this time. I've been a member with American Home Shield since I owned this house for 30 years. I'm a real estate agent and I've been hearing all these complaints that they never cover anything. Now I get to experience that myself. I just pay and haven't used them. I would tell people not to go with them. I’m not happy.

When I saw the ticket as solved, I wrote a 1-star review for the contractor. Because of that they told me they would cancel the appointment and come to my house later. They said I made a mistake. I tried to contact American Home Shield because it is not acceptable, but they couldn't help me on that point. They told me they couldn't change the ticket status or force the contractor.

I called several times American Home Shield for that and they tried to contact the contractors. They also couldn't contact with contractors. I couldn't contact with the contractor because their phone was not answering. I texted them but they didn't respond to my texts. But seven days after diagnostic, they called me suddenly and told me, "If you are available, we can come and fix your problem." In the end, they fixed the problem but it took one week.

I have issues when I have to call American Home Shield on the phone to set up the claim, so I just did it online. I have been recommending them but after the AC issue, I'm probably a little more concerned. So, I would have some reservations right now. The issue with Giants Plumbing helps with that but being out without the AC for four weeks and not getting any consistent follow-up from American Home Shield was a real problem. The main problem with them is that no one owns the process. After approving a part replacement, it still took 10 days for them to order it, and there was no clear communication on when it would arrive. Every time I called, I got a different representative. Some were knowledgeable but most just followed their script without giving real answers. There’s nothing online about the status of parts or expected timelines, so I had to call repeatedly and even reach out to local distributors to get accurate updates.

I was the one driving the entire process and I had to keep track of everything, chase down information, and coordinate follow-ups because American Home Shield’s system doesn’t provide transparency or accountability. It’s frustrating and confusing, and it’s nothing like the experience I had in the past when they used to manage these issues more proactively.

Everything worked perfectly with American Home Shield this time because the last time I had issues, it took six months to get it resolved. And this time, American Home Shield sent a different contractor to evaluate it, and everything got done within a week. I took the card for Lowe’s, and I just went and bought one myself. I had the money subtracted off the gift card, and it was fine.

Once he left, I found out that the door to the microwave opens and closes with a little clicking sound for the last inch and a half. Whatever everyone has put back, something might have gone in front of those hinges and when they slide in to close, they passed something that they nicked. It doesn't stop the door from closing, but it didn't do that before we had the problem. Then again, they're not responsible for anything. It's nothing major. Everything works fine, but you're not going to get them back to fix it for that. I'm not happy about that.

After Thanksgiving holiday, they contacted me to schedule a time because the part had come in. I wasn’t available on Fridays because I have work and a guy came out on Monday and repaired it. Well, I guess I won't know until the weather gets cold or hot enough to turn on the AC. It’s been cold here in Lubbock, and the heat is working great. But we won’t be able to turn on the AC until it starts warming up.

The dishwasher issue is a totally different thing. The company that came out was horrible. They came out three times and it still continued to leak. Nothing against AHS, just the company itself.

Recently the microwave was not working and the contractor said that I didn't have an over-the-stove microwave. I had to get a second person to come out and prove that it was over-the-stove. I didn't like having to have two different companies come out to have a second opinion. It was not necessary but in the end I got a new microwave.

An installer came and installed a new microwave, but it wasn't the microwave that I had. My impression was they would give me the equivalent to that microwave that I have or better, but I got somewhat of a downgrade. I'm not pleased. I called them to see if I can get a partial refund. If I hadn't called anyone, I wouldn't have gotten this far with it. I waited a lot of time. I was trying to get it done before Thanksgiving. They didn't have it ready until the week after Thanksgiving.

Another pet peeve I have is that I wanna pay for six months or a year in advance and I’m not able to do that. I have to pay month-to-month. Now they charge my credit card every month and that's bad on my credit.

I don't like customer service because I don’t deal with companies overseas. They only go by a script, and issues beyond that script, they can't help. And when I'm trying to speak to someone back in the States, they refuse to transfer. There's no number. There should be some type of resolution department that they can escalate it to. They're insisting on trying to help, but they can't help me. They’re just saying the same thing. But American Home Shield is fine.

I even got the contractor on the phone with them on a three-way call, and he told them, "This lady is not making any upgrades. These are the requirements of the state. That's all she's getting." I said, "Now that you know, what are you gonna do about it?" They're like, "I understand what you're saying. It makes sense, but we just don't do it like that. You have to have the Platinum Plan. I said, "I have the Gold Plan, and this is the wording. I spent my whole career interpreting contracts, so I know what I'm saying."

The lady from AHS said she can talk to their legal." I said, "Please do 'cause that's the direction it's gonna go. Have them call me. I can't go without a water heater forever, so if I pay it, I am gonna sue for the difference, because it's in the contract." As far as that aspect of AHS, that's making me change companies. I can't continue to give my money to a company that's gonna sell me a contract and not adhere to it.

However, the guy from Myers who came out to tune up the heating unit was amazing. He was personable, knowledgeable, and got straight to the job. He explained to me the problem that I was having and didn't try to upsell me or tell me I needed to change this or that. He did his job and told me everything was great. That's all I wanted.

Also, the oven was not working. The company AHS initially gave me was horrible. They didn't return phone calls or my messages. When I called AHS back, they got them on the phone and tried to schedule them to come out yesterday. I told them I wasn't gonna wait that long. I prefer going to another company and waiting for them to come in. I had to switch them out after about two or three days of no response from them. The new company came out yesterday and fixed my oven. The guy was respectable. He told me what was wrong with the range, my microwave, and my dishwasher. He's gonna order the parts and he’ll be back once he receives them.

Another contractor came out and he looked and asked where the old pump was. After I told him the first contractor took it, they ordered a new one and I had to wait. When the new pump arrived, the first contractor came back and installed it. I tried to tell him the drip drain should be three to six feet up, but he would not listen. The other contractor said he would come back and do it. The installers were just awful, but the last installer that they had to come and put in this circulating pump got it up and running.

I was considering letting it go this year. I don't think American Home Shield is the problem. It's that each time I have to have an experience with the contractor, that's the problem. They need to have more oversight over the contractors that they hire.

I called American Home Shield and asked if the fee could be waived. They told me, “No, because it's been 30 days.” I explained to them that, the issue was not properly assessed. I've been in the house for six years and the issue happened at a time and now, it’s happening again. I intentionally requested that Fast Tech not be assigned back to my home because I did not want them to come back out. I did not like them and I was not satisfied with the work they did. I am under the belief that they did not properly assess and diagnosed the issue. They also did not resolve the issue because 45 days later, I'm experiencing the same challenge that I had the first two times that they came out.

The first time I did the claim, I used the conventional way of calling. Fast Tech has been out to my house three times, two times in less than 24 hours for the same issue. The second time I needed someone to come out, I did the claim over the app. I saw that American Home Shield was sending back Fast Tech, which prompted me to call so that I could make it known that I did not want Fast Tech to come back out to my house. They sent Fast Tech out again against my wishes.

The tech only snaked the drain and pipes again. I asked why and I expressed to him that there needs to be more diagnosis and assessment. He said he would have to call American Home Shield because there was more to do. He needs to take a camera down in the pipes. I asked him why he was not doing that. I told him to call American Home Shield right then to let them know that so he could get to resolving the issue. He and I went back and forth. No one called me from American Home Shield to follow up. I called back the other day and spoke with someone. I requested to speak with a supervisor and I was connected with someone else. She said that she would be sending someone out for a second opinion and they should be calling me. To date, I have not received a call from anyone. The contractor that we are supposed to be connecting with to come out for a second opinion has yet to come out.

I would not recommend Fast Tech Plumbing to any other American Home Shield customer or anyone I know. They should not be a vendor because they're providing very temporary solutions to problems that may require a bit more assessment and diagnosis. That is extremely unfair to the customer, especially when I am paying for a premium service from American Home Shield. And then I have to pay 125 bucks each time someone comes out. For me to have to spend $250 for Fast Tech Plumbing to come out twice and for the same issue is very unacceptable. It's beginning to feel a little predatory on both American Home Shield and Fast Tech. I'm paying every month and American Home Shield can't send competent or skilled people out to do the work or they don't care enough to do the work properly the first time.

There was some paperwork sent out previously about the increase in the deductible pay that I was unaware of so that was a bit of a surprise. It used to be $75 per visit and now, it’s $125. But that was on me for missing that. Other than that, I was really appreciative of the technicians. They were super nice and very patient.

I used to always call American Home Shield in the past, but this time I went online. But I don't know if it was a mistake on my part or the technician that he had to come out a second time. The first attempt didn't work, so I called them back for the same fee. They sent out somebody again, and that person was able to do the job. It took them less than 24 hours to send me somebody. Everything was taken care of. My only fear is that the price might skyrocket at the end of the year.

The tech said he needed a part but told me it was ready to use. So I used the machine and it was working. But the machine made a big noise and then it was not working. The machine was working all right until the techs came. Something must have happened and they could not fix it. It was unrepairable.

I told AHS that they couldn’t fix it. I heard that they give or help to get a new if they cannot fix it. But AHS said no because it was overloaded, which it never was. I do my laundry once a week and that’s it. They will not give me a new one and they just refunded me the technician fee. I’ve been an AHS customer for 35 years and I hardly call them. I always praise them because they have always been good. But this time, they will not fix the washer. I was ready to cancel but I will keep it until next year.

We asked Gator what they were going to do about it, and they responded and said they wouldn't do anything because it was a pre-existing condition. The tech could clearly see that it was a pre-existing condition and that the stove was not new, but did what he did anyways and voila we don't have a working stove anymore! We then called American Home shield (numerous times) and after speaking to them on 5 different occasions they proceeded tell us that we were shit out of luck because like I said it was a pre-existing condition. We explained that we knew this, as did the tech that it was pre-existing, but regardless it worked just fine, it was just loose, so there you have it. American Home shield is a horrible company who hires garbage subcontractors to go into people's homes and then when something like this happens, they tell you to pound sand!

Mind you, I still don't have hot water. So finally Tuesday come the following week, they approve the work, oh and the contractor they used here Richmond, Va, was "Discount Contractors LLC".... These people had the audacity to tell me that I have to pay them $3450 to modify my gas, water, & flue lines to install the new water heater to fit, that American Home Shield will not cover those modifications, just the replacement of the HWH.

HOW?! If you are installing tank for tank. Oh I had called the manufacturer of old tank for the model of their current model tank that's an exact fit and they gave e me the model number. But Discount Contractors insisted that no matter what I will still need the modifications and building code modifications. And I'm not trying modify anything on my house if it don't need it. And if I go with their logic, sometime down the road this one breaks, I will have to modify my lines again for ANOTHER HWH for $3450. Because they said it's never plug and play. So I called another plumbing company for a 2nd opinion. They said all of my lines and flue are up to code and no modification is necessary if swapping out tank for tank. So I asked American Home Shield could I used them, they said NO, because that particular plumber isn't in their network.

So they gave me another plumber in their network called Lockhart Plumbing & Remodeling and will only honor their 2nd opinion. I called them, when they found out I was with American Home Shield, Family! he gave me all of the business.. He told me he wants to stop dealing with them because they rip his customers off. He explained that if I go thru American Home Shield for him to do the work, that American Home Shield will make him charge me for the modifications because that's how he gets his money back for replacing my HWH.

If his 2nd opinion say that I don't need the modifications, they will pull the work order from him and give it back to Discount Contractors LLC who would be willing to charge me the $3450 for the lines modifications. So if Lockhart plumbing don't charge me for the modifications then he will be stuck with the bill for the HWH. Because he would have to buy it himself. And the line modification is how he gets his money back and in the end American Home Shield never actually spends a dime. So in theory I would have still ended up paying for my own new HWH and repair under the illusion that I'm actually covered, and American Home Shield not pay a dime.

So how this got rectified was Lockhart told to take "Cash Out" offer from American Home Shield. That's the other option American Home Shield gives you if you don't want either plumber to do the work. They give you money to find your own contractor. Get this Family... they were only willing to pay me $750. The dayum HWH itself is $1900 yet alone parts and labor. So basically in theory they are refunding me my money I paid to get their warranty. That's about what it cost when I bought it.

So me & Lockhart Plumbing worked out a deal since in the end I was going to end up paying $3450 anyways if I used American Home Shield, He will charge a little less than that and apply the $750 they give back to the bill he gives me. If you are in the Richmond Va area and you call American Home Shield for plumbing repair, Discount Contractors LLC & Lockhart Plumbing & Remodeling are the only ones they use in this area and Lockhart is trying to let them, go...so be warned family. Get as far away from American Home Shield as you can possibly get. They are a scam.

The person that showed up from Duncan’s Heating and Cooling was dressed in street clothes, didn't have a work truck and didn't bring a bag of tools in with him. He brought in what looked like canned air. He went down to the furnace for about two minutes. My wife heard him spraying whatever the can was. Then he talked on his phone for five minutes and came up, checked that there was air coming out of a vent, and said we were all set, and off he went. For $100, it was just the two minutes that he was there. I could put spray on my furnace.

My experience with tuning and cleaning the furnace is that they take it apart a bit and clean things out which typically takes 45 minutes to an hour. They'll bring their meters with them, check the filter and the efficiency of your furnace. None of those things were done.

So I called American Home Shield and they said that spraying it for two minutes is what cleaning is. I said that I would like an invoice that shows the work that they did. I couldn't get one and they wouldn't give me a refund. I also got a call from them advising me that they already sent $100 to Duncan Heating and Cooling.

I called Duncan Cooling and Heating and the guy asked me what I wanted. I asked for an invoice of work that was done, yet he wouldn't offer that. He asked what else I wanted and I said that I'd like somebody to come out and do an actual maintenance on my furnace. He said that we were not gonna be able to work together as we were not on the same page. It's just mind-blowing that he defended that that is what maintenance is. I asked for my 100 bucks back to which he said he’ll send it back. That was a little over two weeks ago and I haven't seen my 100 bucks.

There was nothing wrong with my furnace to begin with. They just recommended to have somebody come out, do maintenance to help make it last longer and identify if there was something wrong. But there's still dust all over the outside of the furnace. Not that necessarily cleaning the outside is part of a tune and clean, but you still think they would wipe down the outside of it too.

I've been too busy, but I'd like to go to the Better Business Bureau and put a complaint in there and dispute the charges on my credit card. There’s no invoicing to what was done because it would be an embarrassment from the heating company that they'd say they sprayed air for a minute and a half or two minutes and that was doing the job which was not.

I've tried to use them for other services. We bought our house two months ago and they offered rekeying for 100 bucks which I thought was not too bad. We came up with 100 or 125 and we were waiting. Finally, I just see I got a refund. So I called them and said that I didn't ask for a refund. They said that they couldn't find anybody in our area to do it.

The third thing was when our washing machine wasn't working. I paid the 125 and the soonest appointment for somebody to come out was a week. To me, that seemed a bit long. I looked up on YouTube the problem with the error code that it had and I ordered a part that was needed and fixed that myself. And then, there was water coming out of the wall where our well pump pipe comes out. It wasn’t gushing, just a steady leak, so probably a gallon of water in total. But the warranty doesn't cover water that's coming through the wall along the pipe. It only covers if something is wrong in the pipe.

I called AHS to cancel because I don't see the point of their warranty. I told them that if ever I have no heat and it takes them two weeks to send somebody out to fix it, that's not exactly helping out. I would still need to call somebody else to come out within a couple of days if I have no heat. I'm sure there's somebody out there that benefitted, but it just seems like a service put together to profit from the premiums that are paid.

The very first appointment went well. It was initial diagnostics. The second appointment is when the repair work began. That one took a few reschedules to actually get someone to come out. But American Home Shield is doing their part. If it wasn't repaired this time, I do plan on reaching out to them and see how we would handle that given that I did pay the deductible to have it repaired.

Initially, the claim with the washing machine was sent to PSR. They never showed up. I couldn't get ahold of anybody and they weren't replying to texts. I called back to AHS, and they had the Maintenance Medic person come. Before they even looked at the washing machine, he was like, “You need to do X, Y, Z.” I said, “I really was hoping that you could take a look at it because that's what I paid the warranty for.” He then told me that the first guy had a car wreck. That's how I knew about it. He was talking down on him and it’s unprofessional.

He then said, “Get a leaf blower and blow everything from the inside out. That'll clear the vent and the dryer will work better.” I asked if he can take a look at the washing machine. He looked at it but didn't take any of the panels off. He said, “For it to be this amount of water, that means there's a broken drum. It will have to be replaced. It's normal wear and tear.” He was here for five minutes but didn’t look inside the washing machine. He didn’t even look at the dryer.

When he left, I called the AHS. They called him and he told them the same thing. When I got the warranty claim, it said that it's not normal wear and tear. That's crazy because that's not what the gentleman told me, so I called him. He was very disrespectful. I said, “Sir, you told me that it was normal wear and tear.” He was like, “Lady, I've been doing this a long time.” He yelled at me and hung up. It was ridiculous.

So I called the warranty, and they had a third person assigned to come out and take a look. But I was told if it is not normal wear and tear, I have to pay $125. I said I'm fine with that. The third person came and took the panel off. They found that it wasn't a broken drum at all. It was just rusted springs, and the drum had fallen.

I appreciate the service from AHS. It's just the maintenance person. I don't want that man to ever come back again. What could be improved is those independent people. He was not knowledgeable and didn't know what was going on. He didn't take any time, too. He was terrible and I don't want them. The last person who came was from a company. He was reputable and did the actual work. They were great. So I would have them come back through the warranty, but I'm sure that's probably a little more pricey.

It takes forever to get somebody to come out. With the washing machine, I ended up buying another one because of the amount of time it was taking. For three representatives, it took three months to finally get the problem diagnosed. By the time they got the new parts, I had the new washing machine for about a month. If you have the time to wait, then it works out great. My dishwasher went out a couple of years ago when I had them the first time. They had somebody come and fix the dishwasher. It took two weeks for them to come out, then two weeks for the part.

The technician repaired my refrigerator, but had to come out three times within two weeks. They either didn’t bring the part or got the wrong one. When they came out the last time, they finally had the correct part and resolved the issue. Everything's working well. The technician was skilled and extremely helpful. He was considerate of the miscommunication and the lack of initiative to order the correct parts.

I was still waiting for my oven to be repaired, and I ordered that one in September. But over the weekend, they offered me a replacement. They couldn't fix it after going through multiple vendors.

The oven I have is a Thermador. The original price was $10,000 and the cheapest equivalent I could find is around $6,000. They offered me $1,400, so I don't know what I'm gonna replace that. I haven't spoken to them since.

Then another issue was my AC. I called American Home Shield on a Saturday. By Monday, the vendor still didn't reach out so we had to call them. The earliest they could get to us was Wednesday. It was unseasonably hot during this timeframe, with an 80-degree weather.

When the technician finally did come out, he didn't know how to service the system. He was gonna go back to their shop and see if somebody else knows how to do it. So I asked when he’d be able to come back, 'cause my 90-year-old grandfather was coming in that same day. He said, “Yup, let me make a call and I'll let you know.” He didn't give me that information and just left the bottom half of my house unsecured. That was not cool.

My wife and I looked up a dealer. They came in the next day and fixed our system. I ended up paying about $7,000 out-of-pocket. I figured I could get the service fee for labor covered, but American Home Shield said they couldn't do it because it was an unauthorized assignment, even though I had the invoice and the receipts. They elevated that, and I spoke to the next person who just literally read verbatim whatever their policy is without having any kind of exceptions.

I've had American Home Shield since 2012 on one of my first rentals, and I've had a good experience ever since. The coverage and services they offered were exactly what I was looking for. But because of what's happened in the last few months, I probably will not be staying with them. The quality of people they assigned for maintenance have been subpar and American Home Shield as a whole has been pretty bad.

I've spoken with representatives trying to get the problem addressed. They were good, except they really couldn't do anything except say that they needed to get ahold of the guy. But they can't get ahold of him and I can't either. They won't assign the ticket to anyone else too because they already assigned it to him. We are not getting anywhere. American Home Shield is covering what it’s supposed to and the price is fine. But you get what you pay for. My experience has been frustrating. It's been six weeks since I first made the claim. It's the middle of winter and I still don't have heat.

It is important to have some additional coverage for older homes since you never know what will pop up and don't know about having enough funds, or if the insurance companies will actually cover small things. It is a safety net for us knowing that if there's ever a small issue with any repairs around the home, we can rely on our contract with American Home Shield to help resolve that.

I use AHS on multiple properties and I'm highly satisfied with their services. I enjoy the convenience of having the assistance. I can go to the app and see what is necessary in the request.

He put a new heating element in it and the top was shot. It's a double oven and there's a crack in the door. He couldn't fix the oven and he was gonna notify the home warranty, which he did. Then they sent another guy out and he said that he wanted to know what was going on. I told him and he said they don't go after somebody else who's already been here so they canceled.

I contacted Home Shield and they said they were gonna send another guy out. So I was like, "You know what? Here it is Thanksgiving and I've turned this in over 30 days ago. And I'm busy." There was too much going on and I couldn't even get this taken care of. I was hoping to have it done before Thanksgiving but we had to make other arrangements. I had a large crowd come over and I couldn't even use my upper oven. I talked to somebody from Home Shield and they said they would take off my deductible as a courtesy. I said okay but if this third guy doesn't fix it, I wanted it replaced. They said he could do that.

Well, the third guy came by and he couldn't fix it either. I haven't had a chance to call and complain. And when I do, I can't even understand half of them. But I shouldn't have to go through all this. I'm very dissatisfied. Somebody should have handled this promptly. I know they probably have millions of policyholders. I get it. I understand the workload. But it's not like I'm dealing with the first guy. So supposedly, my problem was escalated. But here I am stuck, still not being completed, and no one bothered getting back to me. It's horrible right now. I'm still without an oven and no one's bothered calling me.

We only used our warranty one other time, and that was for hot water heaters. That was also a really good experience. The only thing, American Home Shield is expensive. It's $79 a month. But it's great service.

I had one discrepancy before about a contractor who came and repaired the refrigerator. But he didn’t put the thing in. We had to go in and buy ice and a cooler to put our stuff in. Luckily, it was cold. Other than that, I’ve been with AHS for 30 years and they’ve been good to me.

VA made us buy it. When we bought the house AHS was set up in my loan. I'm satisfied with it but I think it's weird that you have to buy a warranty on a house that you bought, but it worked out well for me.

Also, they wouldn't wait for me even though I said somebody would be there. They wanted to reschedule and I lost it. I was absolutely miffed at them. They took four days to get back to me.Then they came out and wanted to bill me for stuff that I knew I didn't need. On top of that, the water heater was free as it was under warranty. They sent me a bill for 450. To put in a water heater? And she goes, "Well, the good news is your water heater is free." That really miffed me. That's when they cancelled on me and sent me back to AHS. So I would not recommend HomeMeister at all. Zero stars.

American Home Shield was fine but they did everything behind my back and didn't reach out to me after I was fired by HomeMeister. Got me another company, Absolute Plumbing, and those people were phenomenal.

When the window closed, I was like, "Where are they?” This was a second home for me and I was leaving in a day or two and I wanted to get the repair done. I went on to the American Home Shield website and was frustrated because I couldn't reach anybody or get an update on their arrival time. Then they showed up half an hour later.

I asked the two guys, “What's the story? I never got any timeline or update that you were coming. I couldn't reach you." They said, “Between AHS and Sears, all is going to artificial intelligence. We don't know what's going on or what people are calling in or asking. They don't tell us anything." They were in the dark as I was. AHS also asked me a million times about the make and model number of my refrigerator. I submitted it multiple times, but the guys had no idea what I had. I was like, "I said it was a Whirlpool."

It's so nice to talk to a human but so many things these days are automated. I go online saying, “How do I contact this?” or “How do I send an email or text?" I had gotten a bajillion texts about this appointment saying, "Are you gonna be there?" But when I tried to connect or went online to get a customer service number, I just couldn't do it.

One of Sears guys flipped open a door at the bottom of the refrigerator, which I didn't even know, and popped out the filter. As soon as he did that, all the water was flowing. Everything worked. It looked like a 30-second job. He didn't replace the filter 'cause I need to order one.

AHS has gotten expensive. For a new or a second homeowner who doesn't have access to knowing a lot of repairmen or service providers in an area, AHS could make sense. But if you're living in a neighborhood full-time, it seems overpriced. Once I got my refrigerator fixed last month, I canceled it. I’ve owned this house since 2016 but don't heavily use it. I'm paying over $100 a month, but I could break a sweat and reach out to more neighbors and find repair people.

If you are a single parent and you don't wanna call your insurance, get American Home Shield and select the package that is best for your family and what you can afford. They can go down a little bit on the prices, but select the best package for you so you don't have $1,000 deductible versus $175 co-pay and they'll come and fix it. If they cannot fix, they'll replace it.

Then they rescheduled it to the following week. They gave me a time frame, and then called back later and said they made a error in the time because they couldn't go in the attic until 1:00 because it's too hot. I talked to American Home Shield about it, but there was nothing they could do about it. But they replaced the unit.

The repairman told me he would come on the Monday after my heater broke, he didn't show up until Wednesday: strike 1. Then, on Wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that I would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, I wouldn't recommend them if they were the last warranty provider on earth.

I’m currently displaced from my home, dealing with damage and uncertainty, because AHS refuses to honor the very coverage I pay for every month. This feels like a blatant breach of contract and bad faith. I would strongly caution anyone from relying on AHS to protect their home because when disaster strikes, they will look for every possible loophole to AVOID paying or replacing covered appliances.

We put our claim through an automated phone system. That was fine. I was a little worried that AHS might send the company out that they had sent for something else a few months before that was horrible. You can't talk to the person until they call you back and say you've been assigned to this company. I told my wife that company and they had been out on a different issue years before, and she was excited. They're a very good company. Gardner Plumbing is very ethical, and the guy that came out was very polite. It takes a while to get AHS to get somebody out, but they come out when they say, and it got fixed. The guy went through it easily.

We have a running issue with AHS where I had the washing machine. It was 23 years old, it broke and flooded the downstairs of our house. It did $20,000 of damage. I called AHS. It took them almost a week to have somebody come out. And when they came out, the guy said, “This is worn out. It can't be fixed. Sorry, the machine's just too old. There's no sense to spend money on parts on it. It has too big of a problem.” I asked, “Is it gonna be replaced?” They said yes. However, we got a letter a week later. I was overseas, so I didn't know that they denied the claim. We said, “How could you deny the claim? Your guy from Accord Appliance.” There are thousands of complaints against them. They have a 1.5 rating. It's mind boggling how AHS would even use them.

AHS decided to deny the claim, saying it was customer abuse. I don't know how we can abuse a 23-year-old washing machine. And the fact that my insurance covered my water damage immediately. They looked at the machine and said, “It's broken right here and water's coming out.” We told AHS and they said, “The technician from Accord Appliance said that it was abuse by the customer.” It doesn't make any sense, and they denied it. I said, “Give me a copy of the report.” They said they would. They never did. That went on for two months. We never got a copy from Accord Appliance. We never got a copy from AHS who I repeatedly asked.

When I got back, I called them up and they said, “We denied it. That's it.” I didn't know if we could appeal it. They didn't tell us. I asked, “Can I get a manager?” “Nope. The report says it's denied.” I called the credit card company, AmEx. “What do I do?” They said, “You know you shouldn't have to pay the $100 fee.” We put that through and AHS did not fight it, but we found out that they billed us every month but turned off our policy. I had to jump through hoops to get the account turned on even though they billed us every month. When we had the garbage disposal come out four months later with this great plumber, AHS said, “We can't schedule anything. Your account is frozen because you called your credit card company and had the $100 taken back.”

I said, “Yes, and I told you the situation.” I asked, “You guys understand you've been billing me for three months in a row but not giving me any coverage?” They got quiet. They went back and forth somewhere. They came back and said, “As a one-time courtesy, we'll waive that $100.” It was not good of them to turn our coverage off while still billing us and they never told us. When they finally said, “Okay. We'll let the plumber come out,” the plumber came out. He did his job. He was quick, efficient, and polite. It was a good experience. But to this day, we never got paid on the claim for the washing machine. We had to buy another one.

When he looked at everything, he said that he had to order some parts, and that I would hear from them in three to five business days. But it was longer than that before I heard from them. When he came back, I thought he was going to bring burners or something to fix the stove, but he said it wasn't the burners, it was the knobs that needed to be replaced. He replaced all of the knobs, and he was right. As soon as he put the new knobs on, all of the burners started working again. We thought it was gonna be burners and that it would be an expensive job. I was glad it wasn't because I didn't want the whole stove to have to be taken apart.

I had also called American Home Shield because of the oven. They sent someone out very quickly. It was only a day or so I waited. They came and said it was the element. They took the whole stove apart in order to fix it, but it was fine. The technician who came to do the work was really good. He knew his stuff. He was able to take that oven apart and put it back together. I was very impressed.

American Home Shield makes it easy to get repairs done. They also make it easy to do the discovery work for contractors. They're a little bit more expensive than I would like, but overall worth it. In general, I'm overall satisfied with the timeliness and getting problems done. Every once in a while, there's a contractor who really doesn't solve the problem and you have to go back to the well. Then sometimes, going back to the well is a little more difficult. But overall, things seem very reliable and affordability is the only issue.

The guy who came out to the property at Pamela Drive was pretty cool. He was technical with it because it was going to end up being some long process possibly of having to cut pipes and do all this crazy stuff. But he got in there and took a look at it. He ended up realizing that just this one piece that was in there was too long, so it was getting caught. So, all he had to do was cut it back. So rather than it be this crazy cost of whatever, he was able to fix it really easily, and now it works great. All in all, I appreciate American Home Shield getting people out that quickly to do that stuff, and not costing $3000 or having to even have to fight a plumber to get over to your house or any person who needs to do work. It was efficient and I didn't have to go through all that hubbub.

I've been in this house for eight years and I never had an issue with my garbage disposal till now. What's the use of having American Home Shield if they are not gonna repair something that they say they will? It's regular wear and tear. If you keep using something, it's gonna eventually break or something is gonna have to get stuck. I'm in the process now of thinking if I should keep American Home Shield or not because there's no doing it for me. I paid them $120, but I still gotta buy myself a new garbage disposal.

The service with American Home Shield simplifies your life in that if you have a technical problem with the systems in your house, you don't have to search through the Internet and try to find somebody that can fix your problem who you don't know and whose background you don't know and whose credentials you don't know, and you can't trust any of the reviews you read on the Internet. Whereas you can make one call to American Home Shield and they will assign a qualified person who's vetted and who is experienced in that particular service area.

My only complaint is a lot of these vendors get into a project and then they think American Home Shield is not paying them enough, and so they tell you, “Oh, if you want me to finish this project, you need to pay me additional amount of money.” This has happened to me several times. I had a water heater put in in the attic, and the vendor said, “Well, if you want us to finish this job, you need to pay us $1,000.” Then I had another issue where I had a pipe leak and it was in the ceiling above the bathroom. A bathroom on the second floor was leaking into the bathroom on the first floor. The technician did a good job of finding where the leak was coming from but they said, “Oh, if you want me to fix it, it's another $450.”

We've been here going on eight years and we had it fixed when we first got here by a certified plumber. But we didn't have a warranty yet. We paid to have it done and I watched him repair it so I know what he did. So, I called American Home Shield and told them about the first contractor and that I never wanted them back. So, they sent the other group back. I like the second company that AHS sent out. The guy was nice, but he didn't speak any English. So, he had a translator on his phone. He didn't seem to take an interest in the floor. He rocked the toilet and it's sitting but you can see that it's not right.

American Home Shield doesn't return your calls. I've left messages and they returned my call about a month later. The plumbing company that came out called back on it, and I told them to hold until I find the valves because of the filth. As for the floor problem, I would have loved to have had them take the toilet off and look, but the company wanted to go to that extreme.

As far as American Home Shield, I like the convenience of everything and how easy it is for me. When I call them, too, I never get any attitude. I get really friendly people and they're easy to understand on the phone, which is a big thing to me because I'm halfway deaf in my left ear. The vendors that they send out are great. I'm liking them all. They're all very sweet. They talked very highly about AHS, too. They all said, "This is a great contract for us. We're glad that we're part of American Home Shield."

So, I asked them to come back. The lady from the contractor told me that their tech couldn't come until December the 3rd. But at the time, I had washing to the ceiling. Also, I've had to infringe on other people, go to their home, and do my laundry. I've asked American Home Shield if they would compensate me for this month's service charge that's done on my credit card, but their rep said they couldn't do that. She was very nice though. I was very short with her and I had to apologize because I was just full of the issue.

She told me that this machine has been on recall. She even called the appliance place to see if they could bump me up, but they couldn't or they said they didn't have a spot. I understand that there are other people who made calls that need service, but since mine's a repeat with the same thing, they should put me to the top of their list. The tech who worked on my machine was very nice. In fact, he only lives 10 miles away from me, so I would be a close person to come by and work on. But American Home Shield's rep was probably not forceful enough to tell the contractor to prioritize me. She was so soft spoken.

Their communication was not clear. I did not know that that much had to be done to replace the piece they were replacing. Otherwise, I would have agreed. They were very rude about it when I talked to them about it, and I told them my concerns. After the job was complete, I thought everything was done. I got a text message from them saying that we need to schedule the cleaning, which did not make sense to me because they said they had to do that to be able to replace the piece.

I got on the phone and called American Home Shield and they transferred me to the owner or someone for the collection of the company, and they immediately accused me of dodging their calls and text messages to not pay them the extra money that I owed them from my end. I had not received any calls or text messages saying I owed them anything at that point. I was under the assumption they had to come back again from the other text message I had received so I didn't want to pay them if they hadn't done it. I hadn't gotten any invoice or any kind of communication at all from them after they had left. It was probably the worst experience I've ever had with a contractor.

I did end up paying them the extra money that they said I owed, which is fine. I would have paid them that day if they had asked or said anything. I figured I would get an invoice for it, which I never got. He could never prove anything, like he said he could screenshot a picture of the text message saying I owed an invoice, but I never received it and anything on my phone from him except for another text message saying I had to schedule that.

So, I called American Home Shield and told them about this issue. American Home Shield later sent me an email telling me that I had to sign this agreement to pay the $300 for them. But that's part of the cost of the job they were doing, it shouldn't be the cost of the homeowner. So, I didn't feel that was right. But to make a long story short, I called back the contractor, DGM Electrical, and told them that I had my friend from Virginia who looked at the situation and said that they didn't have to break the wall to fix the issue. I also asked them to send another guy out here. Someone who could speak English and didn't have to use a translator.

So, he sent another guy out and this time two guys came out. I told them what my friend said and that all they had to do was take the receptacle off, run the wire either from the basement or from upstairs from the top down, go out to the electrical box, and do what they needed to do. And they didn't have to take that dishwasher out anymore. The gentleman listened and did what I told them. Then they resolved the issue. Since then, everything on my electrical receptacle, has been working properly.

Also, I have called the contractor three times to get a printout of the work that they did in my home and I have not gotten it yet. I keep a file of all the work done in my house by certified licensed people so that when I get ready to sell my house, I got all my documents. I've tried to reach American Home Shield but nobody answers the phone. They have an hour to two hours wait every time I call. Other than that, American Home Shield does what they say they're going to do about getting you somebody to fix your stuff and replacing it. But they need to reevaluate some of these contractors that they got.

It took a month or more to get the dishwasher fixed, so I was washing dishes by hand for that period. That wasn't very pleasant. I don't know if American Home Shield controls how busy their service reps are, but a little faster visit would have been nice. But I'm overall satisfied and I still would recommend American Home Shield. They were very responsive. They also offered a special for a furnace cleaning firm to come out and look at my furnace. I took advantage of that, and that went very well.

Submitting a claim to American Home Shield, for whatever reason, is always difficult. I have to talk to a gazillion people. As far as the service, if American Home Shield could get their act together, it would be a lot easier. But the services that I've had lately have been good. I used to have a lot of problems with the contractors that they sent in the past, but they've been doing a much better job on that end now. Still, if they could make the process with getting claims a little bit more seamless, overall, it would be great.

I finally got to talk to somebody from American Home Shield and they walked me through the process and sent me the email. Then I submitted that I'd like it to be paid direct to my bank account. I waited a week but I didn't hear anything confirming that it was being sent. So I followed up and talked to somebody again. They said it would be taken care of in the next day or two, and then it happened. But I had to do a lot of work to communicate and find out what was happening. The whole process took over a month. I've been with American Home Shield for at least 15 years. I've had them come out quite a few times and the problem has been fixed by whoever comes out. So it's been really good. The stove is the one time that I've had to have something replaced. It seemed like it was difficult to get to that point. I'm still gonna stay with American Home Shield because they have been good in the past. They're a good company to be with. I was just a bit disappointed in the process this time.

American Home Shield should take feedback on the vendors they use to make sure that they're sending us the best people ever. I was not happy with the plumbing company at all, but I let American Home Shield know and I hope that they take that info because coming out to just turn up the temperature on the water heater was not okay. Other than that, I love American Home Shield. They're the best and I would tell people to get it.

The guy who came out was very nice. He said that they couldn't find anyone to handle the claim, so they assigned him even though it was out of his service area. He had a lot of difficulty finding the address and he went to the wrong town first. But he called me a few times, told me exactly where he was, and kept giving me updates. He ended up being an hour late but because he was so communicative, I knew what was happening and it didn't bother me at all. Everything's fixed now and overall, I had a wonderful experience working with American Home Shield. I have them at two of my properties, my primary residence and my investment property, and I've worked with them on and off for the last 16 years. I really find them to be great and I would recommend them.

I've been with American Home Shield for about two years now and it's been a very good experience. They listen to what I have to say. They follow back up on me and they handle their business. Before I get off the phone with them, it seemed like the person was calling me to make the appointment. So they do very good. Sometimes it's kinda hard to understand them a little bit. But they're very nice. Everything is going up now and my rate went up from $75 to $100. I don't have that extra $25.

My latest experience was pretty rough. I live down in Texas and my central AC went out. It took a month and a half to get fixed, so that was a real bummer. Everyone was nice when I would call, but the initial company that was sent out was really poor. They were based 400 miles away, and the guy would come once a week, do a little work then leave, and tell me he’s waiting on parts. The contractor wanted to charge me $700 to come and replace the wire. AHS was doing great because they told them it was $75. They were going back and forth with the contractor. In the end, they just closed out the ticket and said that they were done.

I had to pay the fee for AHS to reopen it, which wasn’t very cool, because the AC still needed to be worked on. I felt like AHS let me down for not taking my complaints seriously and then charging me again. It was a little bit of a slap in the face after that amount of time.

But a different, fairly local company came out in about an hour. They fixed the issue, were super courteous, and talked with me after the fact because I wasn’t there, to let me know what all they did and all these assurances to my questions. They were great.

The contractor was nice, but I tried to get help because they wanted 3,000 and some dollars. American Home Shield was only gonna give me $900 and some change. So, I had to go on and try to see if I can get a cheaper one. I knew somebody that knew a place where I can get it cheaper. So, I got one for 1,400. What really pissed me off is every time I would have someone come out, I always had to pay them. Then if I would call them again, I still had to pay more money for them to keep coming out. That was too much. So, I called and told them I didn't want them anymore. The lady I spoke to was nice. She said, "Before you do that, I'm gonna put you in here for a cash-in-lieu, so that way, you can get your money back." So, they owed me some money.

I had them send someone out here to try to fix my bathroom. Somebody fixed it, and something happened again. The guys from AHS said they couldn't fix it because it was fixed before. They didn't wanna fix something that somebody had already done. So, I let that go. I called them for my furnace, and it's been the same thing. They always give me a runaround.