American Home Shield Reviews

I've called AHS three times and they always say Sears will wait for 24 hours and will give me a call. I checked in with Sears but they have no work order. They said they will be here on a Thursday. I waited all day, nothing. I then waited a couple of days and I called and they said there's no work order for Sears to come out and work on it. Other than that, the claim process was good.

But right now, we can’t tell whether it’s working yet or not because they just left a few minutes ago, and the temperature in the refrigerator is off because it was open so much. So, it could take a few hours to stabilize. The only thing we had to do is they asked us to resubmit to Home Shield to get them to come out a third time. We didn’t get charged for it. It’s just some procedural thing, maybe because the ticket got closed.

We’ve been with American Home Shield for more than two years. And one thing we like a little more is having the option to choose what place fixes our stuff. Because with this one, we felt like the first technician who came the first couple of times wasn’t qualified to fix it. And the third guy, the guy who came this time, is different, and we think he fixed it.

And so, I don’t know whether we can choose which companies will come. But with the first guy who came for the refrigerator, we think he knew what needed to be done. He was trying to charge us for parts that we knew were covered by the insurance. But the way that he addressed the situation seems like he wants to charge us. And he was not very honest when he addressed the situation. The part was covered by the Home Shield.

And then, we had a similar situation with a plumbing thing twice, where one of the plumbers didn’t seem to know what he was doing. They said that it’s not covered by AHS, and that we’re gonna need to pay extra. And it seemed like they were trying to make side money on the thing. And one time, we just told them, “No, this is covered.” And then, they fixed it. But he tried to convince us to replace the whole system, instead of replacing one part.

So, sometimes you have a not-so-great experience with a company. Maybe you wanna try someone different the next time, if that’s an option. But at least from my experience going on the website, they say who’s gonna contact me. And so, we’re a little disappointed one time because it’s that company again. They don’t work good. But then, thesecond time they came through, they were good. The first time, they were bad. And the third time, they were bad again. I guess it’s just which technician to get out of them.

I understand that technicians are gonna be different and that’s a whole different experience. It’s just that we haven’t used Home Shield that long, but we’ve been in Vegas for a couple of decades. And so, we know that certain companies are good and certain ones have not been good. And sometimes it’s based on people they have with commissions and they try to upsell you. And other ones, they don’t do the commissions. They pay their guys well, so they’re a little more honest.

On the third visit, they finally had the correct parts and were able to fix it. But they only replaced the squeaky wheel. Every other service provider would replace all four wheels. I wasn't happy about that. There was something broken. When I pointed it out to them. They said it was okay. So I had to tell them that if it’s broken, they have to fix it. This service took a lot longer than I hoped for. They didn’t even apologize for the inconvenience.

American Home Shield is the lesser of all evils. I stuck with them because I had some familiarity with them in the past, and they have a little bit more coverage. But every time we turn around, they're cutting back. Before, they used to cover things for $4,000. Now, if you read the fine print, the $4,000 coverage in the past, with the same rates, has dramatically dwindled down to $1,500. They put all kinds of restrictions and everything else, so that you can't use whatever it is. I'm just lucky that the things that have failed on me have been simple things. It's more fine print than ever before. You have to read through the qualifications for the repairs with a lawyer to make sure that things are covered.

We found out that an evaporative unit wasn't draining. The tech blew the pipe out and it started draining. We thought we're good, but then it did the same thing. He had to come back out and replace the valve, and that fixed that issue. Then the same unit’s outside fan was not turning when the cool was engaged. He diagnosed it, and as soon as he had opened up the access panel, he knew I had a bad capacitor. He switched it out and we were done. It’s been working ever since.

It was a pleasant experience all three times with Myers. We got the same tech, too. My area is remote, about 55 miles east of Birmingham. Myers only comes out here on Tuesdays and Thursdays. But despite that, the last time I called them on a Friday and they came out the next Tuesday. AHS was good as far as scheduling the service and following up. Overall, I would recommend AHS. Their monthly cost is very competitive. I had a home warranty with another company and it was costing me $125 a month. AHS is $35 a month. That's not bad at all comparatively.

I never did hear anything from American Home Shield about the parts, if they’re going to cover it or what to do. I had to call the contractor myself to find out what the deal was. He told me the fan did come in, which I did not get a return call letting me know. I had to make all the decisions as far as calling and finding out what’s going on. I’m very disappointed. It hasn’t been fixed yet. He’s supposed to come out with the part and fix it.

I’ve had American Home Shield way too long. I think I’m gonna quit ‘cause you’re not like you used to be, you’re not covering anything. The three things I’ve called about, you’re not covering any of them. I would not recommend American Home Shield to anybody right now.

I had an issue with the dryer, and the contractor came and said that it looked okay. He told me that I needed to clean the outlet where all the lint goes, which we did, and it still did not change the performance of the dryer. So, we ended up replacing the dryer on our own. The contractor was really underperforming. To be fair, our garage door opener did fail, and the contractor came out to fix it, so that was replaced under the coverage. I feel like I spent more money than I got.

In terms of American Home Shield’s customer service, they were very responsive and quick. The people they sent out were good, so it’s just the coverage that was disappointing. I would be hard pressed to tell a friend of mine to use American Home Shield again.

During all of this, I couldn’t get ahold of American Home Shield. When a representative finally called back, they were able to put the parts in it three weeks later. The same thing happened with my refrigerator and a plumbing issue. It took around two to three weeks each time to get someone out to fix the problem. You can’t get ahold of anybody and there’s no communication at all. The people who they have servicing these things are terrible. These are companies that I would never call.

The next time we called them out, the sink was in a new home. We’re not used to the disposal. I basically put some potato peels down the garbage disposal, and I thought I’d gotten them all taken care of. It ended up plugging up the kitchen sink. The plumber told me potato peels are the one thing that you really shouldn’t put down there.

The second time, I called them out for that same thing. It got plugged up again, so he came out and he unplugged it for me. And the back toilet, I had also called it in with that call and said that the master toilet was still flushing real hard. He replaced something and everything is fine.

I’m happy with AHS but the only problem I had with the sink was they couldn’t get someone out here until four days later. But it was fixed, so I was unhappy with that.

They agreed not to do the work. The next three contractors that came were the same thing. They didn’t want to do the work because it would entail two people which the contractors couldn’t spare.

I had contacted the manufacturer that made my oven. They told me they have a guy that I could call who works on their units. The technician was not really far from my house, and he agreed to come out.

I’ve been telling American Home Shield the whole time that I finally got a person and was asking if the warranty would allow him. I kept calling back and sending texts, but there’s no response. I get a different person every time I call, and they were from offshore and had a real heavy accent.

I finally asked American Home Shield for a cash in lieu so that I could get my own guy. They’ve already wasted over a month sending people out, only to find out they didn’t wanna do the work. They representative said they were gonna discuss and figure it out. I waited over a week then called back, and they said it’s still pending.

In the end, the warranty agreed to cut me a check that was way below what the actual repair would cost. It wouldn’t cover the parts. Take it or leave it, basically, is what they said, so I took it. I paid out of my pocket for the service call fee, plus the additional fee to get my ovens fixed. The oven works fine now.

The guy came out and was able to do everything, and even calibrated my ovens. It was wonderful. The other guys from American Home Shield, one of them didn’t know what he was doing. So, I think I gotta say goodbye to American Home Shield.

It was like that when I did my air conditioner the first time. The blower motor was bad. The guy who installed it told me to go through my home warranty service to get it replaced. I called American Home Shield and made a claim.

The contractor who came out tried to sell me a cleaning service for the fan blades before they would do the work. I told them I don’t want it and will clean the fan blades myself. They insisted that I buy the cleaning service or else they wouldn’t be able to work on my air conditioner.

So, I paid $400 for that. It cost more, but I negotiated it down to something lower. They finally replaced the blower motor and did the cleaning.

I didn’t wanna fight with the warranty but I kept fighting with them. So, you could see my frustration with American Home Shield, especially the ovens. That was horrible. During those times that they come out, I had to wait and stay with them the whole time. It just ruined my day. If they could change their ways, maybe they’d be better.

Although the guy wasn’t able to fix the refrigerator, he was still able to take care of the washer and dryer. So, I’m very happy. I’m also really happy with the customer service. They called me before the technician came.

The representative told me it would take five to seven business days. I’ve been calling them all week asking for an update on when the part was coming, but they wouldn’t return my call. I called American Home Shield and they couldn’t reach the contractor either. They also couldn’t get me a new contractor.

The first contractor canceled my appointment because the part hadn’t arrived yet. I called American Home Shield on Friday, but they couldn’t do anything for me till Monday. They said I have escalated the situation, so I have to wait for escalation to call me back

Escalation didn’t call me. Also, it’s hot and I have a child here who has asthma. So, I called them on Monday, paid another service fee, and got another contractor out. The PRECO technician had the part in his car. The technician said it’s a universal part so he didn’t know why the previous company didn’t have it.

So PRECO called American Home Shield and they told him it’s not covered. I waited two weeks for my air conditioner to be fixed. They could have told me that it wasn’t covered when the first contractor came. I could have just paid for it myself and got it fixed the next day.

I ended up paying the new guy, sending them off, and canceling American Home Shield. It caused me a lot of anxiety and my family suffered. It was an absolute nightmare. American Home Shield offered me no help. They did not care.

I understand they deny claims. But for me to wait two weeks on a part then tell me my claim is denied, it was unacceptable. It’s a terrible company and I wouldn’t recommend them to my worst enemy.

Every time you call the warranty, it takes 30 minutes before you even get to talk to somebody. Then you talk to somebody, and you’re on the call with them for an hour. The customer service representatives are rude.

It felt like they knew I was at their mercy. They knew what I’m going through and what they’re dealing with. Even the escalation team, they didn’t care about my situation.

American Home Shield has increased their prices since I signed up. I started off at $69.99 and after six years, I was paying $139.99 for the same coverage. My deductible went up too.

American Home Shield did cover a few things for me. You pay a service fee, but it’s a 50-50 chance that they’re gonna cover it when you call them. It’s not worth it. I can just put the money in a bank account and when something breaks, I’ll just fix it myself.

Over the years, I’ve met some crazy people that just wanna hurry up, get in and get out, and not necessarily do the best job. But American Home Shield have always stood behind the claims. The technicians always come back and fix it if the people don’t do it right. So, I can’t complain.

The warranty used to be reasonable. Now, it’s a lot more expensive, two or three times more than it used to be. Overall, it’s all right, pretty good.

I like that American Home Shield is a great service. We paid for a little bit higher than the basic program so it covered everything that we needed. They have been awesome. But I also went to their website and there's a lot of bad comments about the service contractors, which I understand why.

The plumbers ended up calling us and saying they've got somebody that can come in earlier. They showed up when they were supposed to be there. He had to replace the shut-off valve. He came in, he took care of us, and everything’s good.

I like the fact that if I call them, they get somebody. They come out and it’s taken care of. If the appliance could not be repaired, they replaced it. Paying $125 is a lot less than I would pay the plumber myself. Plumbers are expensive. We’ve had American Home Shield for 10 years. It serves me.

So, we’ve had trouble with our garage door before, and it has been worked on several times. The guy came out and said I needed new rollers. Well, the garage has been broken at least three times since then, with the brand new rollers on it. So, it’s still not fixed, and we’re still having to park outside the garage. So, we need to get someone different. 

So, I think for what we pay, it sucks. For $226 a month or $85 we pay, it’s too much. It’s close to $2,700 a year. And they replaced approximately one thing, maybe two partial things a year. For instance, last year or the year before last, it was our dryer. Our dryer is 20 years old or maybe a little more than that, and it’s not working. So, all they replaced was the heater coil. 

When we first got American Home Shield, they had someone come out because our air conditioner stopped working. So, we didn’t know what was going on. So, AHS told them what they needed to do. And the guy said that it was not going to work and that it was wrong in the state. But AHS said that that’s all they’re going to do, and that’s what he should do. So, in the end, the guy did it. And then it broke several years later, and someone else had to come in, and he was shocked at what he saw. He said that I got a split unit and it was illegal in North Carolina. So, I told him that it was AHS who did it. So, American Shield makes the decisions, and we get the blunt end of it. 

The only other thing is that when we had to replace our air conditioner after the split fiasco of the heating and air conditioner that we had, and it cost us $9,200 out of our pocket. American Home Shield only paid $2,200, and we had to pay $9,200 to get it replaced. So, that was the biggest one. But it wouldn’t have happened if American Home Shield hadn’t made the other guy put a part on there that was against the North Carolina code, and that was the reason for the whole unit having to be pulled out and redone. The other piece was our refrigerator, but they paid half, and then we had to pay the other half. But that was because we wanted to upgrade, but that part was on us. So, I was okay with that.

So, we’re trusting American Home Shield to get the contractors who are best suited to do this job, to do it sufficiently right, and we’re trusting them to do it, and not overcharge us for anything extra. But what’s happened this time was they come out, and we thought they’re gonna come out and adjust it, but no, it’s gonna be 330 some more dollars, other than the $100 that we just paid for them to come out, besides the 220 some dollars we pay a month. So, we are looking for other home warranties now.

At first, it was bad because they sent this young man out. He came in a little beat-down Chrysler van with no person’s name on it and no company’s name on it. He came in not professional at all, and he followed up at not being professional. But after I questioned AHS on what they did, they came back, and they did well. This young man from Supreme Appliance was good. He was a little older and more mature.

My problem with most of the companies nowadays is that they have these people on the phone who don't have English as their primary language, and there is a language barrier. But nothing else is wrong with them other than they give you these people who do not understand all the terminology in English that we have.

This wasn't the first time that American Home Shield didn't cover things. A couple of years ago, I had other air conditioning problems and they didn't cover those. They said that they just didn't cover the parts.

When I purchased the policy, it'd make various repairs. But obviously, when something goes wrong, it seems to me like they find a reason not to cover it. Also, their price keeps going up every year.

Recently, I put in a claim to AHS because my pool pump was going out. Filing the claim online was easy. I paid $100 for someone to come out. When someone came over, they said they couldn't do it until it went out. They said the pump still works and it was just making noises and it was heating up. If it happens to go out in another month, then that money will still be good. Otherwise, I have to pay another $100.

The people who came out were nice, but dealing with their customer service was horrible. They didn't have information, they lied, and I had to escalate multiple times. I told American Home Shield I didn't want the contractor on my account anymore.

Some technicians were cool, but other people really just seemed like they didn’t wanna do the work. One guy said I needed a fan, another guy said I needed to change something in my electrical box. It’s a brand-new house. Obviously, something was wrong with the oven. They cut me a check, I put $600 to it, and got an oven. It worked. I never needed to change anything in my electrical box. It was the oven.

I wish they had one company come out and service so they can keep track of what they diagnosed. If you send 10 different people, they’re gonna have 10 different answers. It doesn’t seem like they are real techs. I knew more than they did. That’s the only thing I would change. Currently, I’m looking to get out of my contract and get somebody else.

I have used AHS twice for the same issue with the air conditioning. The first one came up about the December timeframe or November of last year. And they came out and, supposedly, they did a cleanout of the air conditioning and the piping, so it didn’t leak. I had to call them back two days later because it was still leaking.

So, they came and did a deeper cleaning, and they managed to get it to stop leaking. So, that lasted about six or seven months. And now, about a month ago, I had an issue. They came out, they were not there for five minutes, and they said that whatever cleaning they needed to do, it was gonna cost me $1,100. 

And then, whenever I looked at their paperwork that they were leaving behind for me to sign, they said that they cleaned the pipe going out. And I know that that was not the case because you can’t do that in five minutes. So, I didn’t want to sign it. And so, I called AHS and reported it, and they gave me a credit for $125 that I paid. I haven’t even looked to see if they actually reimbursed me the money. So, I had to contract another company on my own dime and pay for them to come out and do the service that I thought I was getting with them. But on the customer side, whenever I talked to them, they seemed like they were trying to solve the issue.

Before I moved here, I had a different place, and they used to give you a two-hour window. That could be hard. But I think the window has to be made smaller. I’m sure they can figure it out if they have eight calls and I’m the eighth one. 

American Home Shield has a lot of vendors, and they told me that the smaller vendors give you a smaller window. Sears is a large vendor. So, I told them that from now on, I’m gonna ask for the smaller vendors. But they did a great job. They came out in a good amount of time, but it’s just too long a time to stay home.

The other thing I didn’t like, and I don’t know if it’s just Sears or every vendor, but you can’t contact them. So, after waiting at home from 8:00, and it’s almost 4 o’clock at night, I cannot contact them. The American Home Shield gave me their number, but I couldn’t get a live person. And probably with a smaller vendor, you could do it. So, the communication wasn’t great. 

But the representatives at AHS were good. And the price I got was also good. I got a good deal and just have to pay half the price, and not the full price, which was great.

I reach out to American Home Shield by phone and customer service has always been very difficult. I've thought about changing several times because you get people who don't speak very good English and aren't understanding what you're telling them you need done. I become very frustrated with their procedure. And I went from paying $69 to $151 but they're not covering anything different. For some place you've been with for 30 years, that's quite a bit.

My most recent experience was the final straw. On 10/10/25, sent a vendor to assess our refrigerator, which had been repaired last year for the same issue but now there was leaking of the fridge as well. That vendor wouldn't touch the actual issue but ordered parts for other issues around the main one. When I asked about get a cash out to get a new refrigerator, it was a mess. I ended up in the resolutions department asking to cancel my warranty. The resolution agent quickly ordered a second opinion to get a complete assessment. When the next technician, from a new vendor, came I clearly told the technician that I did not want to waste their company’s money or time and specifically requested a diagnostic only, not a repair, as I was seeking a cash-out option for a replacement refrigerator.

However, when I called AHS the next day, I was told that the vendor had already ordered parts, against my explicit request, and that AHS would no longer offer a cash-out. Instead, they told me I would have to accept the parts and "call back if the issue happens again". I was transferred to the Resolution Department and held for over 30 minutes, only to have to hang up when my next client arrived. During the call, I was told they would try to contact the vendor to see if the order could be stopped, but no resolution was provided. I’ve spoken to at least ten representatives during this time and only three seemed knowledgeable or empowered to help. Most seemed to give scripted responses, appeared unfamiliar with what previous reps told me or emails that were sent to me, and offered phrases like, "Sorry, that's all we can do", without any effort to genuinely assist.

I absolutely do not fault anyone for having an accent, I understood them perfectly, but there is a clear disconnect in understanding customer advocacy and service recovery work for U.S. consumers. There was a very very distinct difference between the 7 reps I had to speak with that just apologized and encouraged me to go with the flow because there was nothing else that could be done and the 3 reps that got right to the issue or transferred as requested, without trying to stall or talk me out of my decision. AHS would do well to incorporate customer service training on the different nuances of the different regions of the US that AHS serves.

After nearly two decades with AHS, I cancelled my warranty. Home warranties are supposed to provide peace of mind, but this experience has provided only stress, wasted time, and disappointment. After nearly 2 decades, I've put out 20K in monthly fees for a warranty and I've only have about 4K worth of work needed, much of which I had to pay out of pocket when AHS couldn't help.

They could have been quicker. I called on a Friday and it was Tuesday before they could get the technician out. At that time, it was up in the 90s in Texas, so it was very uncomfortable. But I was able to survive as long as I knew that they were going to take care of me. I was very satisfied with the way they handled my situation. I would highly recommend American Home Shield.

I told American Home Shield to never have the same technician come to my house again. But they didn’t listen. The same technician came and advised us to contact the appliance’s specialist to look into it. I'm not really happy about that at all. If they couldn’t do the job the first time, why should one think that they could do the job properly the second time? Then, the actual appliance specialist came out, but had to order parts, so I had to wait several weeks for that. After six weeks, the repair happened yesterday. The specialist was professional. It was ridiculous that I made so many phone calls about this. It was a horrendous experience.

On another occasion, there was water on my carpet. When I told the representative that it was Sunday and I needed someone there that day or the next because it was an emergency and I had waited long enough, they said the earliest would be the next day, six days after my request. I then said I would find someone myself, even if I had to pay both, and so, I asked them to cancel it.

When I escalated the issue, they said that they couldn’t do anything because I had canceled the request and there was a process for getting my own plumber. I explained that I canceled only because their representative told me to, after I had already called about it 10 times. They said to speak to the representative, and that was all they could do.

Back in January, I had some complaints because one of my items wasn't covered. So there was just some back and forth with that.

Submitting a claim through American Home Shield’s online system is easy. They assigned the technicians very quickly. I don't have a problem with that. And I like their coverage because most companies will only cover major appliances that are in the house. American Home Shield covers. If you have two refrigerators like I do and ones in the garage, they cover both of them. So they're very flexible.

I'm concerned that the contractor shouldn't even be in business. They're very rude on the phone. Their appointments are not accurate. They'll give you a time and they don't show up on time. The technician doesn't seem to know what he's doing. They don't seem to be very professional. And they lied to American Home Shield and said that everything was fixed and it wasn't.

It was terrible. I've been on my second contractor for the same problem since June and they're no better. Not to be discriminatory, but they seem to be foreigners coming in. They're coming in from Ukraine and places like this. They have a hard time with the English language. And I don't know. They just don't seem to be professional. They know a little bit about it, but I think they're more. They're not very technically-oriented. I think their main thing is to replace parts. They don't try to troubleshoot it. They just order parts and replace parts.

And the thing that's improved, I think they need to hire a better quality or vet their technicians better or their professionals that they're sending out there. They need to vet to make sure that they are all licensed in the area that they're gonna be servicing. Not necessarily just the company, but the actual technicians that come out should be licensed technicians. Not just somebody who knows how to hold a screwdriver.

I usually have a great experience with American Home Shield. For a time there, I thought it may have been their fault, but it wasn’t. It had to do with the people at Astro that were working with American Home Shield maybe for the first time, but it was bad. I was not very happy. The interaction with American Home Shield has always been nice. Even the representative from Astro was really good. Just nothing was getting done.

The lady called to thank us and to tell me how things were going, and I said things were great, but American Home Shield needed to approve my claim. She kind of argued with me and I argued back and I got very upset. I had a really bad experience with that lady. We’ve been using American Home Shield for more than 10 years now. That was the only time it was a negative experience, but I don’t think it was her fault. I would think it was just that I had wrong information.

Since they repaired the washing machine, I have not had any other issues at all. They got the right part. It just took two weeks. We’ve been using American Home Shield for a long time. We have it in our rent house and in our own house. I’m a real estate agent, and I’m gonna continue to refer it to my clients. AHS is a great company.

The thing about American Home Shield is they charged 125, and then the first call with LNS, nothing was covered. I had to pay for everything as far as the ductwork. On top of the service fee and monthly fee, I had to pay extra because it wasn’t covered. The first time I had to pay out of pocket, the dishwasher wasn’t working, and I paid the 125, and then they fixed the dishwasher. But overall, AHS has been good.

A young man came out this morning and my husband said he did a wonderful job.

I usually submit the claim by phone, and the representatives I talked to were nice, easy to communicate with, and helpful. And they have a 24 to 48-hour turnaround time.

Any technician coming to our house has been very professional, very helpful, explains what's going on, does the job very well, and usually, fairly quickly, too. Now, this last one with the plumbing, I'm waiting on parts that are under warranty from Delta to come in, and then I'll have American Home Shield send out the plumbers to install the new device.

I’ve had them for four years, and I just stay with them. I’m out in the boonies, so it’s hard to get anybody to come out here. I’ve had a plumbing issue, a microwave issue, and a couple of other things. It’s good to have them. Requesting service online is fine, and the website is very easy to navigate. I can file a claim and check status of my order or what’s going on. I’ve had a couple of issues different times about filing a claim where I had it wrong, and somebody got with me and helped me right away. I’ve been very happy with them so far. My only issue is the prices are getting a little higher, both the insurance fee and the service fee.

I had an issue with the washer that took two months. The first guy who came out said he couldn’t do anything about it, so he didn’t even attempt to fix it. The second person came out and said he needed another person, but they would try to fix it. He fixed two pieces, but it needed a third one. The price of the part was too expensive to get, so they recommended a replacement. When the new washer came in, it matches the one I had before. It was awesome! This one was as big as the old one and it had all the features. What's better is that the seal of the door is not made out of rubber but made out of something else that keeps from getting mold. It was really nice.

The guys that showed up were real professional. They did a good job and were working from the time they got here to the time they left. There was no trying to upsell anything by the actual people that came in and did the install. American Home Shield paid for the unit, but I had to pay $1,700 to have the thing installed with the new piping. Some of it was bringing it up to code. I would say to read the contract carefully so you have a better understanding of what is covered and what is not. There was a level of dissatisfaction when I found out that I would be on the hook for $1,700. I think more clarity is needed about what actually is being paid for, and then what is not.

There are a lot of costs that they don’t disclose. I had my furnace replaced, and I thought everything was gonna be completely covered, but I ended up having to pay $1,200. And when my hot water tank went, I had a similar experience, and I paid $500.

Right now, I’ve got the Platinum plan, which is their highest level plan. And I had an issue with my air conditioning, it wasn't working, they refused to pay the claim because they said it was due to rodent damage. I had to pay the service call while they weren’t paying any of it, which was really shady since I don’t remember reading that rodent damage wasn’t covered. I also had another complaint about my washing machine, which took two or three weeks for them to address, making me wait a long time for things I thought were covered.

The whole reason I have this warranty plan is that I don’t have to pay out of pocket. They also said that they would offer an annual furnace checkup. I got a call and they said, there’s nobody in my area, so they supposedly are sending me $100 that's supposed to go towards the furnace checkup, but I still haven't received it, even though they say they’re gonna take care of it. There are a lot of things that are sneaky about it.

When it comes to their technicians, most are really pretty good. But I just recently had one that found an issue, and it was gonna require crawling under the house. Magically, they can't do anything that requires going under the house or in the attic. It's not a great, fun job, but that's what they do for a living.

I don't know if it's because American Home Shield doesn't pay them to do those extra things, but I had an attic situation and an under the house, and both, I had to call back a second time. They said, "Oh, I'm sorry, we can't fix that." I said, "Yes, you can. The technician just didn't want to." But they sent out a second person that did complete the task.

Also, my prices increase every single year, every time I use it. It's almost doubled over the time since I started. Now, it's not cost-effective. For what I pay a year, I could pay the technician. It's now hit that point where it's not a deal any longer.

Then Sears came out. The major issue for me with Sears is that when you call their phone number, you get an automated system. There is no one to physically speak to 9 times out of 10 without calling 500 different phone numbers and pressing every button under the sun.

It was also a very long process. We opened two different tickets. The first ticket started in August and they closed it. 10 minutes after that Sears technician, we had to open it again. And unfortunately, they don't have a “supervisor” or somebody above the technician that comes out for you to speak to when you have an issue.

I called American Home Shield because I pay them and they're the ones that contracted Sears. And even reaching out to American Home Shield and it going to escalations, the people that I pay to take care of these things are saying there's nothing they can do and it's up to Sears.

But they said they couldn't recommend a replacement until Sears said it's not fixable. Nobody could ever figure out what was wrong with my dryer. And it took two months, four different technicians, and multiple phone calls. At the two month mark, somebody finally decides to go, “I don't know what's wrong with it.”

And then after that, it took another two weeks because somehow, the report from Sears to American Home Shield got lost. At no point in time did AHS say, “Wait a minute. You've been out to our client's home multiple times and you still can't fix it, then you all need to put in for a replacement.”

I was without a dryer for two months and had to take it into my own hands to finally buy one. I would not go with AHS. Maybe 5 or 10 years ago they were great. But at this point in time, I would not pay them $100 a month, hoping and crossing my fingers that if something breaks, that they're going to fix it. I would not recommend them.

After submitting the claim, AHS sent me something that said this is the person that was going to come out. And I did have some concerns initially only because of some of the reviews that had been on his website. I was a little concerned, but then the gentleman got hold of me right away and we resolved it between us.

I’ve only had to use AHS twice in five years, but the two times I’ve used it, it was been great. I have not had any problems with it at all.

I felt I might get better protection from American Home Shield than other companies. which is why I went with them. I've only had the service for a few months. The service fee is a little high. The one for contractors to come out is $125. That's a little steep. Their competitors are a lot lower than that. As for the monthly fee, if I'm paying $50 a month to be protected, when I have to pay that extra $125, it's like adding an insult to injury. Other than improving the price, I like that AHS is really quick about responding and I've been happy with the service provider that they've sent.

However, they said it was in this program that if something was damaged, American Shield was going to pay for it. And if they cannot fix it, they’d give a new one or replace. But this don’t happen here. I did not know that I have to pay too because I was thinking American Shield was going to cover for the whole thing. If I didn’t let them replace it, I have to pay almost $1,000 to put the Freon. If I buy a new one, I know it was going to be more. So, nothing is free.

My icemaker had gone totally out and we weren’t able to use it. We were taking the unit out, so we need to have it replaced. Calling it in was not difficult at all and AHS was very efficient. The contractor came in about a day or two which was pretty quick. He was very kind, polite and professional. He fixed the icemaker and now, it’s functioning normal.

If anyone’s looking for a service, I wouldn’t recommend American Home Shield. I’m not satisfied at all. They order you to pay for the services that I’m getting on my own. I was going to call AHS again today because they were supposed to reimburse my service fee back, and they have not yet. And they still have not sent anyone else out.

I’ve been with American Home Shield before for five years, then I switched to Choice because they were cheaper. That turned out to be a terrible experience. So I came back to American Home Shield, and my first experience after returning was perfect. They’re easy to work with. They’re more expensive, but it’s worth it.

There were some roofing problems and a leak where the contractor fixed the seal around the outlet or where the fumes come out of the house. There was another company that I felt was trying to get over on the owner because they came out twice and mentioned doing installation of a bunch of stuff. Another contractor came out, and they ended up just fixing the issue.

There was an AC company that came out because the house was taking too long to cool. He found the issue immediately by looking in the attic and seeing this huge hole where air was blowing. He sealed that and did a visual check. He also gave me some recommendations to ensure that the house cools faster and keeps the same temperature. That way, the AC is not running consistently.

Most of the companies that American Home Shield sends out are great. I just had a situation where they sent the same gentleman that didn't fix my dryer to come fix my toilet. My toilet broke yesterday because he put in a really cheap flapper piece and handle for the toilet and it snapped. So I called American Home Shield and I have to get someone new to come out. And unfortunately, I have to pay again because it's past the 30 days.

American Home Shield sent me an email letting me know I had to pay $5325 to get all that replaced, or accept a cash-in-lieu of $168. That's right!!! $168 is all they offered as cash-in-lieu. I spent 2 mos dealing with AHS agents in the PHILIPPINES who kept telling me they would need to have someone call me back in 24 hrs.

Two whole months of battling w/them got me no where! Oh, and if I wanted a new unit, I would have to pay ~$8k out of my pocket for a low-quality noisy unit but, and per Action Mechanical who I was forced to use being they were the original outfit sent to my house, it would only be the unit. The parts required would need to come from the old unit. That's right!!! The parts would be the 32-y/o parts. WHAT AN INSULT!!! The best warranty out there is OLD REPUBLIC, or Home Choice. Don't ever use AHS. I'm including an image of the check of $168 from FRONTDOOR who is the parent company of service plan brands for American Home Shield. I got the check, but cancelled the warranty the following day!

The service was excellent and the contractor was very helpful. He fixed it in five minutes. They pretty much have everything covered. I would't improve anything. I would tell anybody to definitely have coverage.

I'm always pleased with customer service. And they do everything possible to make things happen proficiently and quickly.

The contractor was very friendly. He did make a mistake on the way it was installed, which happens. So, what I did was I called back the company and contacted the owner. And I sent pictures. And he came right back out. He wasn't upset. He was very nice, and apologized for the mistake. And it was resolved very amicably. After the repair, there have been no issues since.

I submitted the claim over the phone, and the process itself was easy.

Esequile Maldonado is excellent. He's been there before, and he always tells me, Okay, I'm gonna be there between 8:00 and 9:00, and he's there a few minutes past 8:00, which I love because we both work. So, he's always on time, does what he needs to do, and he's out of there quickly.

I’ve had experience in the past with a refrigerator icemaker repair. When I was trying to fix my icemaker on my refrigerator. I submitted the claim in April, and it didn't get fixed till August. Yes, it was horrible. The repairman that they assigned to me, JS or JG, something like that, he wouldn't answer my calls. He tells me, Yes, I'm on my way, and there I am waiting all day, and he doesn't show. And he did it to me for several times. It was horrible. And I kept telling American Shield, I'm gonna call you again tomorrow if he doesn't show up.

From April until August. And that's because I kept harassing American Home Shield, or else he wouldn't have shown up, days before, anything was finally resolved.

I'm satisfied with American Home Shield except when I've had a big fight with them because I told them, You take my money out of my account for my monthly bill like clockwork, and then I need help, and where are you? Nobody's here. So, I bugged them, and I think they just got tired of hearing from me that they finally sent this man out.

The only thing that could be improved is the repairmen that they assigned. I'm gonna be here at this hour, to be there at that hour. People have jobs. We have to get out of the house. That's the only thing. And that's why I always pick Mr. Maldonado because he tells me, I'm gonna be there, and he's here.

I submitted my claim through the app, and I thought it was good. I would say the only negative is I had to be proactive in reaching out to the vendor. I don't think if I hadn’t called the vendor, that he would have called me, maybe. I don't know. Who knows? I don't know. I was maybe a little too proactive.But, everything was great. I could see some customers might expect a home warranty itself as like, “Hey, one call, we take care of it.” I think some consumers might be under the impression that they don't have to lift that finger.

I had an issue with the first provider assigned, and I still had to pick up the phone and make changes.

The app could be improved if we can cancel an existing service call if a vendor is being non-responsive. Like in my case, it was initially assigned to GE Appliance Direct. And basically, you get them back out there. It was like a whole thing, so they reassigned it to Direct Appliance, who was great. The guy was great. But I had to call to cancel it. There were issues canceling the request for GE. And if I could have just done that over the app and had the app redispatch it, it would have been a lot smoother.

The claim itself was submitted online, and we’ve used AHS online tools before without any issues.

We haven’t had any problems since the repair. That was just a few weeks ago, and then we were gone for vacation for two weeks. Actually, I wanna say that it was like maybe 10 days prior to us leaving. We just got home Saturday, and that means we've only been using the AC, literally, the past two days, three days.

The only thing that I can honestly say is when I did try to make the transfer, because I had the American Home Shield in my previous home, which I sold, and then I started up in this house, and I absolutely dislike having to deal with it. It seems like an office center that is through, I guess, Indians, and I have no issue with them, but I cannot understand them. And literally, it's just such a hard issue because then I ended up being billed again when I wasn't supposed to be billed, and then I did get credit for it. That's the biggest complaint that I can honestly tell you. I started up the house over here, and I told them to stop the payment at the other previous home. And I didn't get billed for one month, and then I got billed the following month, which made no sense to me. But yeah, that was the biggest complaint that I can tell you. It was just transferring over. But with the people that come and help us out and do the work, we've never had any issues. Everything's been so prompt all the time.

I definitely recommended American Home Shield to many of my friends because we keep telling them over and over, We just pay the $100 upfront and then everything else is paid for, and it pretty much pays itself.

The guy who called me was really professional. His name is Cameron and he was really nice with me.

I submitted the request using the AHS app and I would say that was really easy, to be honest.

I told him no because I was in construction for 15 years and I have enough contacts to talk to AC people, and they told me there's no way in hell that that that mold would cause the leak in the coil system. Plus my service people come every six months, and when they were here in March, the AC had pressure and everything was good.

I didn't like the contractor's attitude either, because as soon as he pulled it off, he said, “You know you got mold in here.” This is the state of Florida. There's mold everywhere. I called American Home Shield the other day and asked if there was a possibility that I could pay another $125 and get another contractor to come out. They said if I had done it within seven days, they could have arranged for another contractor to come out and get a second opinion but at that point, they couldn't do anything. Of course, nobody had told me about that.

I was so upset that I almost canceled the whole warranty with American Home Shield. I had First American Home Warranty before, and the only reason I was changing is because they had raised their prices quite a bit from the last time that I signed up with them. I had a thing with them where I had a hot water heater that went out. And they came in and they replaced it with a brand new one. I had no problems. First American Home has called me a couple of times now asking me if I would like to re-sign up, and I may just bite the bullet and spend a little more money and go with somebody that I have faith in.

It’s always good. Honestly, it’s the most hassle-free warranty I’ve ever had to deal with. I had to do car warranties, and it’s really the worst. I’m grateful for American Home Shield, actually. It’s never been a yucky experience at all.

When we first moved into this house, we had Old Republic. That was what came with the house from the previous homeowners. I didn’t renew it and got canceled.

I went to go get it again and was looking at reviews. American Home Shield was a better price for better perks. The amount that they covered was more, plus some.

You know how there are those car warranties that are the most expensive one, but they cover 555 compartments while others are 100? That’s American Home Shield compared to other home warranties I’ve seen. The coverage that they offer is really nice.

I’ve had it for five years now, and it’s only gone up once. I used to pay $89, and then it went up to $94.99. It went from a $75 copay to a $100 copay, but I haven’t had to pay a penny since.

I’ve only had one bad experience with a contractor, and it wasn’t even their fault. When I called the warranty to talk about them, they said they were going to put them under their business account, so they know I had a negative experience.

I’ve had seven visits total for the claims that I’ve submitted, and it’s all been good. It was all for the same problem. We have almost a 4,000-square-foot house with one AC unit. But they’ve all been good contractors, except the one.

I’d recommend American Home Shield. I tell everybody that if they ever need a home warranty, just do American Home Shield. It saves a lot of hassle.

ACT sent someone out in three days. The person came and tried to troubleshoot. He figured that the part needs to be replaced so he placed an order for it. It was supposed to take 10 days, but they actually got it sooner.

The technician came back in three days and replaced the part. Everything has been working okay since. AHS is a reliable service that resolves the problems as soon as they can. They won’t give excuses.

We've been with American Home Shield for years and we've always come to good conclusions with them. That's why we stuck with them. We call to submit our claim and our interactions with the customer service representative are always good. It's been satisfactory. This particular incident has been unusual because it's taken so long. It's because they persisted in trying to fix it. They have to order parts, wait for the parts to come in and get approval from American Home Shield is the process.

My housekeeper said that there was a leak in the toilet. When TNT Plumbing came and checked, they couldn't find the leak. And then, I wanted them to check the faucet, and they really couldn't do anything about that. It still turned on, but it was tight.

Then they came out again because they had seen a water leak on the side of the house. It was the regulator. He checked the pressure, and he said the pressure was as high as 85. And then when they came back out to fix it, that's another $100. Every time I had to pay $100, they said that it was 65, it was fine. So for both times, they did nothing. I was just disappointed.

There were things that they've replaced if they can't fix it or if they don't have the parts for it. When the old washer and dryer went out, they didn't have the parts. So, they gave us a new one. The stove was old, and they also gave us a new one. In that regard, it's been good.

I just recommended them to my son and daughter-in-law. We've had it for years.

Submitting a claim online is easy. But sometimes in the past, I’ve made phone calls, and you get on hold. But when it’s simple, I usually do it online. I recently had some plumbing service a week or two ago. It was a minor issue. AHS sent Bullseye Plumbing. Two guys came out and took care of it well. They were fantastic. And I was happy with that. It’s good as new.

In the past, what was exceptional was the prior plumbing company, His & Hers. They were over-the-top wonderful. And I was surprised when they assigned me Bullseye because I thought something was up. I found out from the guys who came from Bullseye that American Home Shield is separated from His & Hers as a contractor. 

I don’t know what the reasoning was, but it must have been something between them. But the lady who always came out from His & Hers was beyond tops. She knew how to handle everything and analyze the problems. I had a lot more confidence in His & Hers over all the years we used them.

So, I’m happy with AHS. I have a pretty good monthly coverage policy with them, and there hasn’t been any issues. But their price has gone up quite a bit. Right now,  it’s way up there. And then the service call used to be $50 or $60, then it went to $75. And now it’s $100. I understand everything goes up, but with everything I got covered, which I got almost everything covered, I’ll probably take a look at lowering the coverage to save some money. Because I think I’m at $138 or more a month.

After all this time and effort, AHS finally offered $400 as a “replacement” payout, which is laughable. That amount doesn’t even come close to covering a comparable cooktop. AHS has turned what should’ve been a simple repair into a five-month nightmare of poor coordination, unreliable service providers, and zero accountability. If you’re considering a home warranty to “save you the hassle” — think twice. With AHS, you’ll end up doing all the follow-up yourself and still be left with a broken appliance.

He called within two days and was very professional. He was very personable, just did the work, and left. He did a great job at it and was fast.

I’ve always had a positive experience with American Home Shield, never a problem. When I have a claim, it’s always dealt with directly. I like having the peace of mind that comes with it. I’ve had to fight them a few times on some issues, but they’ve been fine to me.

I don’t mind being told no. But if I don’t understand what you’re saying to me, then I don’t think it’s fair. I’m gonna keep calling back until I get somebody who can explain it in a clear and concise form. Their reps are outsourced and not properly trained.

I file the claim online, and the online tool is a lot easier to use than calling in. Never call American Home Shield because they don’t understand English.

The garbage disposal was almost instant. I filed the claim Thursday night, and they had a repairperson there by Monday. The technicians brought a brand-new incinerator with them. They took the old one out, then put the new one in. It was all done in less than 30 minutes.

All through the process, the technicians were professional, friendly, and quick. In the last 15 years, this was the third time they’ve replaced the garbage disposal. So, I’m very happy with how they handled it.

The one with the dryer wasn’t quite as good. The contractor instantly responded, but it took them two weeks to get the first technician there. He wasn’t there five minutes when he said he had to order parts. It was at least two more weeks before they began checking on it.

It was maybe four weeks after the initial call before the technician got the parts and came back. When you compare the two services, that vendor wasn’t quite as quick and speedy. However, they were professional and polite.

Interestingly enough, it was the same contractor that serviced the dryer a year ago before that. They were still a little slower then, but not as bad as this one, time-wise.

We’ve been with American Home Shield for over 10 years, and they’ve been accurate. For the most part, they’ve been very quick to respond on the original service request. I’ve never dealt with anyone who has not been professional. I’m very happy with them.

Matter of fact, I just recommended them to my two kids who bought homes and said it’s worth the investment. The vendor delays are not the warranty’s problem. They’re just something the marketplace has to deal with.

My price continued, and I’ve been on it over 10 years. I think I started out at $30. It got up as high as $112 or $120. I just said, “Look, I’m not doing this. We gotta figure it out.”

They’ve developed three plan levels instead of what I was on. So, I’m back with a $50 a month plan and I’m satisfied. I negotiated my costs after I made some referrals, and I think that made a difference.

The appliance guy fixed the icemaker, but food was freezing in the refrigerator. He did order another part, so he's supposed to come back out when the part comes in. Overall, it's fine.

Then I had a claim on my attic fan. The electrician came and tightened whatever was going on with it. A week later, it started making a noise, like something was loose. He said that was normal. That's not normal, but the electrician didn’t want to come back out.

I talked to the people from American Home Shield with the department that handles problems. They offered help and went back and forth with the electrician. Finally, they gave me another electric company and my fan was fixed it. My husband talked to American Home Shield a couple of times, and they were very pleasant.

I've had the warranty a long time. I've had them at another house in Virginia. It depends on the contractor you get and the person you talk to, but I've gotten most things resolved. I've never really had something that was never resolved.

The only problem I have are the prices. I've been with American Home Shield so long and the prices get a little steep. It goes up each year, but they work with me on that. They have considered that and reduced it to a certain degree. Last time, I kept my rate because I negotiated with them and they did come down.

The contractor was nice, friendly, and professional. He knew what he was doing. And the electrical issue is good now.

I also have a previous claim for my AC unit. So, I have to contact them again concerning that. The contractor came out two times for the AC issue. The electrician said that the concerns were the motherboard and the electrical issue in the AC panel. And he said they're gonna have to look at that deeper.

They cover a range of things. Overall, I'm satisfied with them.

I’ve been disappointed only once, about two years ago, when I got somebody who made a wrong diagnosis and the insurance didn’t come through. But this one, I will trust him if he comes back again to help me. He's very good.

I'm satisfied with this second contractor, Home Choice Services. They were very good because they listened. They did the diagnosis, and they figured out the problem. They had to order a part, so they haven't repaired yet since.

I actually had someone there three days ago working on the dishwasher too. They’re in the process of ordering parts right now. The warranty is quite expensive, but the service has been okay.

She was very knowledgeable and gave me some insight on the product. At one point, she didn’t think American Home Shield would cover it and explained why it wouldn’t be covered. She started giving me advise on what to do and where to buy the part cheap.

The technician then started asking a few questions and worded them in a certain way where, based on my answers, it would allow for the warranty to cover the part. She even called her supervisor about it and got his approval. It was all about the customer service with them. I was very impressed with the contractor. She was phenomenal.

In 20 minutes, the technician did some technical work. She did some cleaning and vacuumed the line out just to make sure there wasn’t any residue. She did an amazing job. It wasn’t an expensive part. The technician replaced it and was in and out.

When I bought this new house, I spoke to one of their salespeople. They were very thorough. Even though I knew their product and services, the sales person explained it very well to me.

I’ve had American Home Shield for 16 years, and this is my second house with them. In that period of time, they have ticked me off on a couple of things. But overall, no complaints.

I have no problems with their service at all. When I had it in my last house, they probably replaced the $1,600 pool motor three times in 14 years. It was very good.

I used to call American Home Shield previously when I lived in the other house. At times, there was a language barrier, but it has gotten a lot better. It’s cheaper to hire people offshore. I get it. But in the 16 years I’ve had them, their price has gone up considerably.

Their app is very good and the website is excellent. It’s very well laid out, very easy to follow and easy to input. I suggest American Home Shield to a lot of my friends who are in the market of getting a home warranty service. I always say, “Hey, they’ve always been straight arrow shooters with me. Never a problem.”

A week later, another technician checked the refrigerator, found a leak, and said there was not enough freon. This was the second time they had to replace the same part. My refrigerator is 10 years old, and the contractor said I need to get a new one because I’m gonna keep having a problem with it.

The contractor said he could also order parts, and that would make me have to wait. I was just in a dilemma. I had to get big coolers to take care of some of the food. The contractor was nice, but I couldn’t understand why he did not put Freon to keep the food good until they got the parts, which made the food much worse.

I’m supposed to get a check, but I haven’t received it yet. When I asked the representative if I should send the receipt first, she said I would get the check and then send them the receipt. But, I hadn’t heard from them for two weeks. So, I was wondering if I should call again and ask if they need a receipt before they send a check.

I think I'm going to cancel my account because I wasn’t happy with everything that has been done. They’re supposed to send me a check for the parts the warranty was gonna cover, which was almost the amount of the refrigerator that I had to buy.

I talked to a customer representative, and they didn’t care. I’ve been with American Home Shield for a long time, but I never had any trouble before. I was really upset.

This company is a Joke, you ask for a supervisor, they say, no one available, supervisor will call you in 24/48 hours, once 48 hours go by, they don't call you, and when you call them back, the new customer service guy claims you had no ticket to begin with for a supervisor call. I called on Friday 10th Oct and the agent says we are closed Sat/Sunday, supervisors don't call on weekends, Monday is a holiday, they will call Tuesday. Tuesday goes by no call, I call Wed, Customer service guy stationed in Philippines says, "I don't see any request for a supervisor to call." He again puts in the request, then after 36 hours I get a call, from a so called supervisor, he listens to my pool problem and says he is unable to do anything, sends me to escalation team.

Escalation team after holding on the phone for 20 minutes comes on the line, now this guy too is not from the USA, I try to explain to him that the programmer is showing error and I am unable to program the pool. I also tell him that I dont want to be spending $ 125.00 for a service call and the pool vendor comes to my house and says, "Sorry this is not covered," he goes, "We will make sure you speak to the Vendor before he comes to the house," he assigns a new vendor as the previous vendor refused to take the work order, as he said AHS needs to approve. So I call this New Vendor, he goes, "I will need prior authorization, but from experience, the indoor controller is not covered," it's the same story once more.

SO I want to advise the community, Please do not get scammed with AHS, they will find every reason under the sun to deny your claim. Will not be renewing my plan once it gets over. I have one more Rental property, that too I will not renew. BEWARE, AFTER PAYING 1500/YEAR IN FEES AND $ 125/SERVICE CALL, YOU GET NOTHING!!!

I waited several days but still didn’t hear from anybody, so I called American Home Shield. They said they were waiting for a confirmation back from Peerless to say whether it was the sealed unit. I didn’t know the compressor was actually a sealed system. They call both the same thing. So, Peerless had to confirm whether it was the compressor or a replacement.

I called American Home Shield back two days later but couldn’t get anybody. They have to send out another repair company that works on compressors. And it’s not the compressor because the compressor’s running. The refrigerator’s cold, the freezer’s cold and makes ice. So, how can it be the compressor? So here we are, one week and a half later without a refrigerator.

Hale Services was here first, and they had been on a previous call for us. They are very nice. Peerless seemed to have a new guy on the job, but he’s very good at getting the information. He was on the phone with somebody else the whole time getting another opinion.

Right now, American Home Shield is doing their part. It’s just the other people that have poor communication. It’s good, so far. But it’s not finished yet and I’ve been waiting a while.

This denial is unacceptable. The warranty covers the system as a whole, and it is unreasonable for AHS to deny coverage for a different component simply because the same system was serviced previously. The company’s position contradicts the terms and intent of the home warranty agreement, which is designed to cover mechanical failures of covered systems and appliances. Homeowners should not be penalized for previous covered work on the same unit when a different component fails later. We have since hired a professional HVAC company to replace our unit because of the failures of AHS.

I called AHS, and they gave me an order number, and the guy set an appointment date, and he was here. The contractor was pretty decent. He came by, explained everything to me, and left. So far, so good. No concerns. Everything went well.

The experience was really good. I was at home, maybe late evening. I logged on to the app. I was able to process the claim from the app the very next day. After I process, they say it was in review and they'll send me a link or something once they assign someone. And someone was assigned immediately. And it only took them two days to actually come out, which was wonderful because I was without AC and it was hot. So, the fact that they were able to come out within 48 hours was a blessing.

They came out and checked. They were able to identify the issue, and were able to fix the issue in less than 45 minutes. My AC was back working. Me and my happy dogs were enjoying the air. And after the repair, there have been no issues since.

When the contractor came, he was very polite, professional, and courteous. He explained exactly what he was doing, showed us exactly what part was messed up, showed us how he replaced it and everything. So, he did step-by-step and educated us with what the issue was.

Within the first year when I was setting up the plan, I did speak to an agent to get the plan set up. And he was very nice, and was able to walk me through everything. I did have questions about my contract to make sure it included certain things that I knew I wanted. And he was able to confirm that it did. So, my experience with setting it up was also good.