American Home Shield Reviews

We just bought our house. We got one free rekeying of the house. A guy from Pop-A-Lock came out and explained to me what he was going to do and asked me what locks I needed to get done. I showed him what locks I needed to be done. He took care of business, and then he gave me the new keys and left. I'm satisfied with American Home Shield so far.

When we moved in the house, the AC was working correctly. It was getting cold. But two weeks after we moved in, we noticed the downstairs wasn't cooling off so we called American Home Shield. A week in, the tech said that I was low on Freon. So, I was hoping that he would be able to get the service order to get in to work on it. But AHS called me back stating that this is a preexisting issue.

I called the AC service guy and he said, "Everything's fine." After one month, the gas had leaked. American Home Shield fixed that problem and I'm enjoying good weather now inside the house. The only problem with AHS is waiting for the technician to come. When I call for service, it takes a few days. But when the techs come, they solve the problems.

There was some blockage in the AC and Haskins Heating & Air came out. They were great. The guy was nice and he explained to my wife what he saw and what was going on. He took care of the problem.

AHS has been a blessing so far. The things that I have needed to be done are under the umbrella of what I'm paying for and for the most part, I like the consistency of the vendors that they have sent. Recently, Draingo came out for my plumbing. They told me what the problem was and they were very good in answering my questions. Also, they were very courteous with me and I appreciated that.

AHS is nice. If something breaks down, I can have it repaired instead of always having to buy something brand new again. I’ve been with them for a couple of years now. My washing machine broke recently. The tech had to order some new parts and then he fixed it for me. It was quick.

It's taking a while to get my dryer part. Initially, the contractor called right away, and we did the virtual video diagnosis. But since then, I've been calling them. They said it should be here by the end of the week. I called today, which is the end of the week, and it's not gonna be here until Tuesday. I submitted this claim last Thursday, so I was expecting to have my driver fixed by now. American Home Shield should have contractors that are timely and have good communication.

I called American Home Shield to see if they could send someone out to look at my AC. And they did. The tech came out and turned it on. He looked at everything and said there was air coming out, but it wasn't cool. So, I called American Home Shield back. I asked them if they could send a different company. But they said they had to send the same company. So, the same company came back out. He went outside. He said some wires were broken in the box. He fixed the wires and it's working. So when he left, the AC was on 74. And now it's on 76. But it's still not working. My AC is still broken. I don't want to have to pay another $125 for the same thing.

American Home Shield is expensive every month and they should lower the fees. But it's fine. I get service setup within 24 hours of placing a service call and the vendors that come out are professional and great. I had an issue with the refrigerator and it was fixed. Sears, the contractor, always come out and they’re really good.

My AC wouldn't come on. Their communication was great and the tech did a great job. He found out that the problem was an Appalachian Power problem. A line had fallen and they had to cut a pathway through the trees to get the line. Having AHS is a much-needed benefit. I've been telling people all about them. I had a great experience with AHS.

We're really liking American Home Shield's service because it came in handy for three things already, and the coverage has been good. The service that we've gotten through American Home Shield has been good. We had the AC serviced, which was fine. The kid came out and checked everything on the AC. He was very friendly, identified himself, came in, and took care of the job in one day. He couldn't have known that our blower fan was gonna go out. Before that, we had our dryer go out. Also, before that, something happened to our fridge. So, we've really made the most of our coverage.

The service is pretty good. But a lot of the people they send out are Russians and we have a little difficulty understanding them. Other than that, we feel comfortable with the warranty. We added our pool to the coverage a few years back. Whatever if back there, they cover it all if there's a problem. Also, they're quick if you have stuff put in for a repair. We used to have to wait a couple of days to find out who they were going to send out. Now they tell you immediately which company it's going to be. So we know right away and we call them if we haven’t heard from them and we arrange things to our convenience.

Our refrigerator wasn't working right. The ice maker was not putting out ice and the freezer was frozen. It was very cold but the refrigerator part was warm. It was also making this tick, tick, tick noise. I initially called American Home Shield and it was really hard. I was on hold for 45 minutes. Someone finally picked up but then hung up on me. I called back and I was on hold for about 15 minutes. I got somebody after that. I run into this kind of hold time nearly every time but only for a few minutes between six and eight minutes. It's not horrible but it's not wonderful either.

Because I live alone, it's good to know that there are people that I can call right away, and so far, so good. I used American Home Shield once for a broken microwave and a broken dryer and the claims process went fairly quickly. They called me with a servicer, and then he came out and fixed the dryer right away. He had to order the microwave door and that took a couple of weeks.

I did not have any hot water in my bathtub. I called American Home Shield and the contractor was here within a day. But he couldn’t fix my bathtub right away because the water had to be turned off in the entire building. When he realized that he couldn’t get it solved that day, he gave me his cellphone number and said when I found out that the water could be turned off, to call or text him directly because he wanted to be able to finish the job. Everything is great. I like the convenience of being able to call and not have to try to find my own vendors. I'm not familiar with the area, and I don't know enough about things to be able to seek out the right people.

I have two warranties with American Home Shield. It's on my rental property, too. When my air wasn't blowing out, I told the company what it was, and the tech came out and took care of it in 45 minutes. Everything's good.

The refrigerator was leaking water on to the floor two times a day. I filed a claim through the website and it’s supposed to do a phone video consultation. So I did that and showed them the problem, then they sent somebody over. The person who came out was on time and perfectly nice. He looked at the refrigerator and was able to solve the problem. Apparently, there's a tray in the back of the freezer where water is supposed to go and it goes into a line, and the line had come unscrewed so he just rescrewed it.

I like American Home Shield. We've been in this house for five years that we've had it but before then, we used to be with them when we had a house in Memphis, Tennessee. We had a recent AC claim and while Fast Response was kind of busy, we weren't completely out of coolness and they got to us as fast as they could. My husband thought the AC wasn't cooling, but it's because we've had some really hot days here in Texas. The gentleman that came out said that he checked everything. He said the Freon was still good in it and everything checked out. It was just the hot temperatures. He suggested we get an attic dome thing. That might help some of the heat coming in from the attic part.

I called American Home Shield for a claim concerning my pool filter. They just replaced the filter on my pool. I've been at home improvement my whole life. They have a good vendor here dealing with the pools. They were fine and really nice. They didn't know if it would be approved. But they called me back and said it was then it got put in pretty quickly.

I like American Home Shield. Every time I do a claim online, it's pretty easy. The only problem is when I had an issue with the refrigerator, and they came out and it didn't really fix the issue. When I did a claim a month later, I had to pay my deductible again. It's $100 every time. I called to explain to them that it was the same issue, and they said they were going to refund my money, but they haven't. They also had to come out a third time for my refrigerator, and I just got another bill. If their online stuff had a way to be able to do a recall, you don’t have to pay the $100 upfront to get them to come out.

Without exception, the contractors have been very good, professional and friendly, and they do their jobs quickly and efficiently. When I requested service for the refrigerator, the technician came out very quickly. In fact, I was surprised how fast he got out to our house. He took a thorough look at the refrigerator and determined what part was needed, then followed it up by telling me that the part was unavailable. He couldn't get ahold of the part, and I was contacted by American Home Shield regarding a replacement refrigerator. We got a replacement, and I filed the paperwork for that a week ago. We opted to get a different refrigerator than the one that AHS suggested, and we're due a refund of $1,275 and some change. I'm currently waiting to hear about that.

My air conditioning wasn't working. The first company they sent said they couldn't get to the unit on my roof. But two years ago, the same company got to it. AHS sent Right Tech and they managed to get to it. I'm so happy that they fixed it.

My experience with them has been positive. I had a backed-up toilet and they sent repairpersons to take care of it. The technicians were great. They snaked the main pipe out and unclogged it. Having AHS as my warranty has been very beneficial. They've been very good as far as claim procedure add service.

We had a leak through our roof coming from the air conditioner. The tech told us that the tubing was clogged. So, he unclogged it ad fixed it up. He was very knowledgeable and told us the upkeep we can do so that something like that won't happen again. The AC blows a lot better now. We also had a pipe leak burst in the lawn. We had to have the plumber come and do stuff. The plumber we used on that was was horrible. They left a big hole in our wall for a couple of days before they came to patch it up. But the restoration guys and everything else was perfect. AHS has been really good. It's easy to go on there and put in a claim.

The AC claim was resolved successfully so we were happy with that. It was for the coil in the air handler that was bad. It turned out that it was too old for them to find a replacement for it so we ended up getting a completely new air handler. They did a good job and explained what was going on and what they were doing. They made sure that by the time they left, we felt comfortable that the problem was solved. The issue that we had with the service was the length of time between when we called and when we got them to come out. They were booked up. From the beginning of the initial claim to resolution was almost a month. When you deal with air conditioning, that's not great. But I like that I have peace of mind having American Home Shield. There were several times where something would have blown up our household budget but was covered by American Home Shield. It was $100 instead of thousands of dollars.

My air conditioner stopped and the tech did a good job. He was very polite and took care of the problem. He answered my questions. American Home Shield is helpful. It saves you money.

My dishwasher wouldn't come on. Working with their reps was okay. But I had too many foreigners and sometimes, I couldn't understand. Other than that, they had a good response when they did the repair.

We've had a big hailstorm last summer and the contractor came out and replaced our air conditioner. We had a contractor come out here not too long ago to replace the thermostat and they did a good job. Overall, American Home Shield is a good deal.

Right now, I'm having a bad experience with American Home Shield. I had my air conditioner go out, so I called them and paid my deposit and they sent somebody out here. They looked at it and they named a whole lot of stuff that needed to be replaced and it came up to like $2,500. When I went to them and got them, their slogan was, "If we can't fix it, we'll replace it." They said they couldn't fix it, but they said, "Oh, we can give you $600 toward fixing it." So, foolish enough, I agreed. I took out a loan to get it replaced. I replaced it and they said the check will be here in 6 to 10 business days. That was three weeks ago. I called back and they said, "You need to send in a receipt saying that you got a new air condition." I sent that in on a Monday and they said it should be there by Friday. Friday came, and there was nothing. I called them yesterday. They told me that it takes 20 days to approve it.

I liked the pricing and plan option of American Home Shield. My experience with them has been seamless and they're living up to expectation. I was having issues with the motor of the garage door. It didn't work. When you push the buttons, it didn't open or close. I did a claim and techs came out and fixed the door. Everything is great now. I would recommend American Home Shield.

I like the ability to have repairs done and at a prompt time. However, some of the vendors that American Home Shield uses are not all the same. For an example, I call Amazon. They come out to my house, and they don't fix it. I call back to American Home Shield, bring up the same problem, and Amazon comes back out. That shouldn't happen. I understand their limitations on certain contractors that you can hire and sent to the place, but I would rather not even get anything done than use the same substandard contractor. It only happened to me once about sending the same contractor though.

I moved into a property March of 2020 and a lot of things were halfway done. One of them was the kitchen sink and I had to call American Home Shield. The rep was able to snake the drain out and did a good job. Last week, I had an issue with the air conditioner and it was handled promptly. So far, I’m satisfied with AHS. All you have to do is pay the service fee. It was beneficial and easy to do. I scheduled everything online, and I didn't have to wait too long to get a response or to have someone come out. The experience with AHS wasn’t stressful nor difficult.

I had a washing machine and a dishwasher that weren't draining right. The techs changed the parts. The dishwasher is fixed and the guy did a good job on it. But now the washer is not spinning well. It's rocking off the hinges. Other than that, AHS is very upfront. When the contractor says they're gonna be there in a timeframe, they've been there so far.

I like the prompt service of AHS. I had a minor issue going on with the plumbing. The claim process went well. The techs were fine and they resolved it that day.

Everything went well. The techs were attentive and they explained what they were doing. They were very informative. They did the job.

American Home Shield is great. I had one problem a few months back and the contractor came right out, took care of it. I'm very happy with it. AHS is there when you need them. I have no desire to go anywhere else. I’m very pleased. I would recommend anybody.

I called American Home Shield to submit a claim, and the gentleman asked me if there were any appliances. I did tell them that my stove wasn’t working for a few weeks. They asked me to do a videotape which I did, and they sent somebody to look at them. I was a little annoyed with the video thing because that was right before when I made the phone call, but I can see why it’s useful for the technicians to at least diagnose it instead of driving out here and look at it.

This most recent issue went very well. The roof was leaking. The contractor came out, did some work to it. They said, “Just give it 30 days and give it some time. Let it rain again.” So, I'm just waiting for it to rain again. But I was happy with what they did and the way I was treated. Guy was phenomenal. Loved him. Did a great job, on time, responsive, and followed through. They did what they needed to do and I'm very happy with them. But for my leaking toilet, American Home Shield sent out this company who are con artists. They're a sham. They didn't fix my leaking toilet. They said it was leaking. I saw it was leaking. They knew it was leaking. They said they would be back to fix it, but they never did. That made me not want to deal with AHS anymore. I don't like the way they dealt with our plumbing issue. It was never resolved. I wasn't compensated for a new toilet. And I tell anyone who asked me about AHS that negative experience.

My recent experience was fabulous. Submitting the claim was extremely quick. The tech was very kind and respectful.

We used AHS for our dryer and it was super easy making the appointment online. Their website was very user-friendly. The provider that they picked was very prompt and responsive. The technician that came out was a sweetheart. He took care of the problem. He wasn't even here 10 minutes. They also followed up to make sure everything was fine and it's been great.

I had an appliance issue and my experience with American Home Shield was very easy. All I had to do was make the phone call, and they accepted everything and got me lined up with somebody right away. The guy who came was Andre. He's been out here a couple of different occasions. He was a nice guy. He took care of everything right.

I'm very happy I took out the warranty plan. I have a side-by-side refrigerator and there was water leaking. It turned out that the L-shaped plastic pipe at the back of the unit wore out. The tech didn't have any in his truck so he had to order me a new piece. He even tried a couple of places that he normally does business with, and they didn't have the model number. He said, “You just won’t have ice or refrigerator water.” I said, “That’s fine. As long as my refrigerator and my freezer is working, I’m fine.” He had to come back, pull the refrigerator out, and fix what he needed to fix. He turned the water that is only for the refrigerator on. He wanted me to constantly run the water through the filter to clean out the tubings. I was very pleased.

I've called AHS for a series of things as I was selling my home. Anything on the inspector's checklist were things that I could use AHS for. They took care of everything. The rep was very knowledgeable. He assessed what the situation was, ordered the part, and took care of the issue. I wish I had taken advantage of having the warranty a lot sooner. I definitely recommend them.

American Home Shield has saved us a lot of money but has not been very good for us. We've had several issues with them that we're unhappy with. The service people that come out have been very polite and courteous. They do their jobs and we're happy with them. But every time we call American Home Shield, we're put on hold. We sit and wait for somebody to answer our call and it takes considerable time that we're waiting for someone to come back and take our call. We've had so many calls to American Home Shield in the last three months that it's hard to keep each one straight.

My refrigerator wasn't cooling. The bottom half was cooling, but the top half was not cooling. I went to American Home Shield's website and turned in the claim. Their website is really easy to use. I've learned from using it a few times that it's easier if I have the serial number and the model information. If I have a brief idea or description of what my problem is, it's super easy.

Our air conditioner was 27 years old, and it was wearing out. So we contacted American Home Shield and then they contacted A-US company. Then they came out and looked at the air conditioner and told us it needed to be replaced and they gave us a price on that.

The customer service and the reaction time of AHS have been great so far. Any time we've called in, we've had our issue resolved. Metropolitan Heating and Air did a great job in our recent claim.

When I filed a claim for the sink in the kitchen with AHS, the issue was taken care of within 20 minutes. Everything is working fine now. They also took care of the issue the first time with my AC. They sent somebody out and took care of it. But now I have another claim and it's been going on since July 10th. I feel like nobody's worried about it. I'm frustrated because we're in the three-digit temp right now. Nobody's calling me back and nobody's fixing anything like they said they would.

I called American Home Shield for the blower motor that was squealing and the evaporator coils that would freeze up. It took a day for the contractor to get back to me and a day for them to come out. They looked at it and the blower motor was not making noise at the time. They said the condenser unit and the condenser blower motor might need to be changed out. But everything was working, so they left. They came back again because the blower motor finally went out. They said it was the capacitor on the blower motor. Everything started to work a little bit, but it still iced up and quit blowing because the evaporator was frozen over. Sierra Vista Heating & Cooling came out and said the blower motor was bad. They didn't have that part, so they had to come out again. They did and changed the blower motor. The blower motor is working, but the condenser still ices up and stops blowing cold air. Nobody’s called me again.

The service was done in a reasonable time and the young man was very professional and very good. The AC’s been back up and working almost three weeks. I like American Home Shield. I was with another warranty company for about 10 years and they weren't doing their job, and I left them. I don’t use my warranty too often but when I do, I expect results. AHS gets right on the job every time I call and so far, I have had no problems with American Home Shield. When I do, they’ll know it because I’ll drop them.

Our initial electrical issue was that the AC breaker was tripping. We had AHS transfer the services from our AC person to Sunbelt Electric because they thought I couldn't do anything with the electrical box. They came out and they replaced three breakers, and then they tested it to see if his replacing the breaker fixed it but it didn't because it was the actual AC unit. Their services were fabulous because he came out, replaced some stuff that he saw needed to be replaced, and he did everything that he could to try to figure it out. He determined that it was the AC that was actually doing it because everything else was off except for the AC and it kept tripping.

The washing machine just died on us. I called American Home Shield and there was a professional and courteous representative that took my information. They told me before we even hung up that it was going to be Sears and that they would be reaching out to me to schedule an appointment within four hours. Once Sears came out, they diagnosed the issue and fixed it on the same visit. It took about an hour and 20 minutes.

We had a couple issues. The biggest problem being that American Home Shield sent out a company that only one star online and had horrific reviews. We looked them up online and they went out of business. They were prosecuted for for tax evasion and the LLC was revoked. But they're still working for American Home Shield under that name that was revoked. We were scared to have them come out but we didn't have a choice. The thing is American Home Shield has the warranty on the unit. We can't just call the company that installed the air conditioning unit because now, every time there's a problem, we have to go through the home warranty.

I had some faucets that were leaking and a toilet that needed to be snaked. I did the claim online and the process went smoothly. Technicians came out and fixed the issue. I also did a claim when I had some pool equipment with issues. Technicians came out and fixed that as well. My service with American Home Shield has been good and I have peace of mind knowing that I'm not gonna be out of pocket a huge amount at once.

I had a problem with the boiler system. The techs were very efficient. They diagnosed the problem and had it repaired.

There was something caught in the heater. But the portion that needed to be covered, AHS didn't cover. I had to pay $600 on my own. But I liked the contractor that came out a lot. I liked that AHS covered the motor stuff but not covering internal was pretty annoying.

Everything went very well with my garage door service request. The techs were excellent.

Recently, I had some work done on my house because a pipe burst. AHS sent somebody to assess the damage and it was just wear and tear so the insurance covered that. In the midst of that, there was a situation where some of the work was messed up because the AC was left on so it froze over because it was low on Freon and it was leaking from the ceiling. So, the techs put the pounds of Freon back in there and got it working again

The outside unit was making a loud noise. The tech came and said he needed to replace something. He did whatever he needed to do. And on the paperwork, he said repaired. So, he just repaired what needed to, and it has been working since. I like American Home Shield's service as long as everything works okay after they repair it, and the people do what they are supposed to do and they're not disrespectful. They just do what they're supposed to do and leave.

Our washing machine went out. American Home Shield sent Calvary who diagnosed it very quickly. It took a week to get the parts in, and then they came out right away on a holiday and fixed it. You're a fool if you don't buy AHS when you buy your house.

I had an air conditioning claim and the contractor came right out and got it repaired. It was a really good first claim. My brother is staying in my home right now and he said the contractor was great. They got right out there and the air conditioning was back up within an hour. He was pretty happy with it. The guy was really polite, respectful, and got right in. He listened to what the problem was and had it figured out really fast. He had it up and running in minutes.

I do my claims to American Home Shield online. I love it online. I had a stoppage in my bathtub and they sent Prime Cast. They gave me a bad diagnosis, and we had to get a company to come out and just unstop the tub. Prime Cast was saying, “Oh, we're gonna have to bust open your wall. We’re gonna have to remove the drum trap and put in a P-trap.” I said, “My tub is stopped up. There's something stopping the water from flowing in the tub.” They said they were gonna have to bust the wall open and it was gonna cost $3,000.

American Home Shield is convenient when something goes wrong in the house. There was an issue with the compressor that wasn't turning on which was causing the AC not to cool. The tech was in and out in under an hour. He did a great job. He know exactly what the problem was and was very professional. If you're looking for a program, AHS has done me right.

My wife and I had AHS when we had our place in Incline Village, Nevada and it seemed like at the time, more people were a lot more responsive and the customer service was a lot better. We bought the warranty again here in our place in Missoula, Montana and it seems that the quality of customer service and responsiveness has significantly gone down. It also seems like the people we speak to are outsourced and it's not always easy to be able to speak to somebody. We had a claim where the customer service reps were not really helpful in contacting the vendor that they were using. It felt like it was more on us to have to do those things and the follow-up. It just didn't seem like they were really knowledgeable about what we were talking about, so that was disappointing.

I'm paying for insurance that they're supposed to take care of things and all I get is lip service from the plumbers that came out to look at my place. Everybody's telling me that nothing's wrong or that I need to replace everything. I don't think I'm getting any value for the $600 that I spent on this insurance at all and having to pay a $75 fee every time they even come to look at something doesn't make sense to me.

They offered a checkup on my air conditioning units. I had two units and one of them wasn't running at all. That was what they told me. So that meant I had to make another $133 call to get them repaired. That was kind of expensive. I wish I had just called for repair on the air conditioner. That would have been a one-time thing rather than two different calls. Also, I'm really displeased with the claim I had when my refrigerator had a leak. The refrigerator and the water line did so much damage until they had to pull up all my floors. So I haven't really used it in a couple of weeks or so.

American Home Shield has taken care of everything that I've called them for. I don't have any complaints about whoever they sent out at all. They've been courteous and they went the extra mile to explain certain things. What I really like about their customer service is when they say they're gonna call you right back, they'll call right back. I will call them in the morning and by that afternoon, I had my appointment set. Overall. AHS is a good company.

The last representative that helped me was amazing. The guy before that was a **. He ended up not helping me and not caring that I was out of AC from Sunday at 2:30 till Tuesday at 5:00 p.m. in a house in Arizona. That’s not too awfully great. I couldn't go to work. I had to stay home, so I lost money that way. He put me on hold for a while, got back to me then ended up hanging up on me. He never even told me that he was putting me on hold. He's a horrible person to have work for the company and he's a manager.

They changed the first appointment they gave me to a different time. Then, they attempted to change it again, but I told them I had already adjusted my time twice. So the technician did come out and survey what was wrong with it, and ordered the part. The next week, a different technician came out and repaired it. So, it was okay. I was satisfied with that claim. But I had a second problem to pop up two weeks ago, and I was not satisfied with American Home Shield because I've been getting the runaround. So I went onto the Better Business Bureau and filed a complaint there because I couldn't get any leeway with American Home Shield. Finally, somebody called me back today after filing my report with Better Business Bureau and now, the ball is rolling. I had a refrigerator to go out two weeks ago, and a new technician is supposed to come out tomorrow.

I called American Home Shield to make an appointment, and they gave me a time that the repair company will be out, then I got a call from the people that was doing the work, ABM. They gave me a different time because they didn't have the time that American Home Shield had, and the lady made the statement that she wished they would stop doing that because they're giving customers one time, but they're not available at that time and they have to reschedule for a different time, which puts things further behind. Other than that, there was no problem. It took close to a week before they came out, and the guys were very professional. They were talkative and we carried on conversations.

AHS does a good job. I like their quick response times and the kind of things that are covered. The tech did a really good job with our AC claim recently.

I canceled my contract with American Home Shield five years ago because they do not provide the service they say. I was totally dissatisfied with the service. For example, the dishwasher. They sent a service technician out. But he could not get it repaired. They always say, “If we can't fix it, we'll replace it.” But, the dishwasher sat in my house unusable for two years. I was still paying my monthly premium to American Home Shield. My AC unit went out. The AC unit was 14 years now. It has served its purpose. They sent out a technician and he repaired it. But within 10 days of him fixing it, it went back out again.

We did not realize in the state of Texas that we needed to clean our filters and the AC failed so we called American Home Shield. It was over the weekend when we started the claim and the contractor called us on Monday. The tech was extremely efficient, very informative and showed us what we needed to do in the future. He was extremely professional and very nice. The AC has been running great since then. AHS did good.

We were still having an issue with the air conditioner, and Ally called and gave us an appointment. And then I called to check with them to make sure I'd get the same service guy ‘cause I don't like a bunch of different people in the house. But they said, “Oh, we no longer have an appointment with you. American Home Shield canceled.” I said, "Okay, I'm calling American Home Shield. Thanks. Hold my appointment.” So I called American Home Shield, and they said Ally cancelled because they could not take care of the service. I told them, “Well, that wasn't true because I had an appointment. They had already confirmed it.” I didn't appreciate that at all. Our air conditioner kept running and running. It wasn't turning off. The guy that came out was great. He explained a lot to us as far as the process of heating. It seems to be working fine since the repair.

A guy came out and said I needed a new HVAC system. One had to be ordered and shipped, so that took another two weeks. It took three weeks to finally get something installed. I would have appreciated it going through quicker. Also, it's 80 something outside and my house runs constantly at 76. I'm sure it could be colder, but I don't know if I call the place or if I call American Home Shield, and I don't wanna cough up 100 bucks. The co-pays are more than I would like, but it's okay because I've had to get a lot repaired in this new house I just bought. I also had a water heater fixed before that. It would be nice if I didn't have to kick in so much and coming up with 550 to fix my HVAC drained my savings, but it's still better than paying for the whole thousand.

American Home Shield sent somebody to fix the microwave. The person was supposed to fix the refrigerator, but he couldn’t do it. He suggested to install a new water valve. There's too much pressure in the refrigerator that’s why the ice maker is always frozen. He said he would make a recommendation. After a few days, I contacted American Home Shield. They said, “No, they haven’t received a recommendation.” I called the company that did the job, AT Appliances. They told me they already sent the recommendation a long time ago.

I'm having trouble understanding American Home Shield's reps when I call in. But the contractor was great. We got four keys and they all work.

I had a water leak downstairs in my basement. I called American Home Shield and they sent the guy out and it was a simple fix. It was something I could have done myself. But due to the fact I got a home warranty, I paid my $79 for them to do it and the tech did 30 minutes of work.

American Home Shield sends somebody, but nowadays they don't have enough staff. The contractors have a hard time. Usually, it was 24 to 48 hours, but now they said that they have to wait until whatever the contractor’s time. We need a thing fixed so we just have to wait. The recent contractor called us and said they were coming. They did a good job on our AC claim. The tech knew what he was doing, and was very friendly.

I haven't called American Home Shield since COVID till this last time with the dishwasher and the one before that for the plumber, and both were pleasant. When I put the burners on low on my stove, it would turn off. The tech said there were some accessories on those burners and I said it wasn’t like that. Then, he turned an accessory the other way and now, it works fine. The door of the dishwasher was hard to close and the tech said it was how it is. Then, I was surprised that 10 days later, they got the part. He came and said that he wanted to try to see if it works and it did. Also, when I open the dishwasher, it goes all the way down. I didn't tell him but he fixed it himself.

The contractor redid the PVC piping. They made it a little bit more secure so that it goes down the drain correctly. It seems to have fixed the leaking issue. The tech was very knowledgeable. He came exactly when they said they would. It was a very good experience. American Home Shield covered what I needed for the most part so that's been good. But I have an issue with 100 bucks each time I have a claim. It can be a lot of money.

Horrible customer service and a complete lack of transparency! I have an AC issue that I have been trying to resolve for more than a month. The first assigned contractor did not contact me and I was unable to reach them over the course of two weeks. After complaining to AHS on 4 different occasions, a new contractor was finally assigned. The 2nd contractor was more responsive and after looking at my AC, determined that my evaporator coil needed to be replaced. This was the same diagnosis that I received from a local company that had visited my house before I remembered that I should have submitted the claim through AHS.

I am very agree with most of the reviewers who have given one star to this company. I will give 0.5 star to this one. Many reasons: they just want to take money and will always run away from the problem. I am struggling with ac problem, and several times they sent technician to repair, every time I end up giving several hundred dollars for refrigerant cost, apart from their one time service fee. But they never addressed the problem. I end up paying approximately ~ 1000 dollars for this but none of technician solved the issue. This time once again I paid their one time service call fee and this company has given me a "quote" of 810 dollars for excess refrigerant cost with a reasoning not covered is "normal wear and tear". Who is responsible? Why not they solved the problem in first time? Why they have taken money from me without solving the problem? If they never addressed the problem, why they are asking money again.

So far, whatever issues I've had, AHS has tried to work on it in a timely manner. Except the last time, when I had a refrigerator issue, I had to wait a while. I asked if I could find someone else to fix it and get reimbursed. But they said no, that it has to be on their contractor list. So, that was something I was a little bit disappointed. Because I asked if my food went bad, if they would at least reimburse me for the food. The rep said they couldn't. But besides those two issues, everything else is fine.

The AC unit upstairs went out and the techs came and got that fixed. A week later, our main floor basement AC unit went out and they were able to come and get that one fixed too. Both of them seemed like they were easy fixes. And then, our one-year-old fridge that we bought through the warranty of American Home Shield went out last Thursday night. So, we have been in a whirlwind of breakdowns of our major appliances. I called AHS and they're coming tomorrow to look at it. Hopefully, the fridge is an easy fix.

The first claim I had with American Home Shield was when my washing machine went out. The tech came out and said that the washer was a total loss. AHS gave me the incentive to purchase a washer online. I went online but the one I wanted, they didn't have it in stock and didn't know when they would get it. I found it at another place. AHS sent me a check and I went and purchased the washing machine myself.

My air conditioner went out and the tech who came was very helpful and fixed it. I've had some previous claims with AHS and the service have been good. Except one time, it took them over a week to get out there. They kept changing the contractor they were assigning it to and they assigned some contractors that weren't even available for my area.

Our air wasn't working. The outside unit wasn't turning on. It wasn't blowing cold air at the power that it normally was. I submitted an online claim. It was easy. I received the name of the company. And the day they were supposed to show up, I got the name of the actual person that was coming out along with a picture emailed to me of the worker. He looked at the unit, came up with a solution, did it, and the air started working again. It was quick. The last time, he had to just redo some wiring. It had arced out and one of the wires burned up. He cut the wire, put the new connector on and it was fine. It's hot outside and the unit is keeping it between 72 and 74 in the house.

Right Tech came out for our AC last Wednesday. The first company came out two weeks before that, and the tech said that there was a leak in one of the coils. So, they said they weld it and it was fixed. It worked for like five days and then it stopped working. So, we called American Home Shield back and then they sent the same company out. The guy was up there for like five minutes and he said, "Oh, it's no good. It's got another leak." He said it was in another spot. When they went up there, there was a bunch of loose stuff that they left in the back of the unit. So, another company came out and he went up there and looked again and said, "Oh, yeah. Whatever it is, it's no good.” He turned on the air and he said that it was still leaking and it doesn't make sense to load it if it’s just gonna keep leaking the air out.

The service is difficult sometimes. Communication can be improved and if I call about a claim, it takes them a few days before they get back in contact with me. Like with my air conditioner, I had to keep calling back and they said, Well, we can't find anybody.” I said, “If I find somebody, what do I need to do?” They then said, “Well, that's not on the policy.” The contractor was quick but all the tech did was bypass something and run a jumper wire. He didn't put any new parts. So the problem was never fixed.

American Home Shield has been very good to get things fixed, and usually in a short time period. Our problem is at Samsung, which is an absolute joke. Unfortunately, we've had their refrigerator for 13 years, and it has been bad during those years. And Sears wouldn't take it back. So, we're waiting on the third motherboard, which is what runs the refrigerator to be done, because Samsung couldn't figure out how to rebuild it. So, we've got a nice company that has been dealing with this refrigerator with us and they have been very good. But the tech is frustrated as he could be. He couldn't do anything but send it to Samsung.

We had a consistent problem with my wife's convection oven. The repairman said, “You need to get a new oven.” American Home Shield said, “Okay, we're gonna give you $1,596 for a new convection oven.” I laughed and said, “Yeah, the cheapest one that they sell is three grand.” I bought my wife a new convection oven and emailed AHS a copy of the receipt. But I never got the check. It's been over a year now and I still haven't been reimbursed. If that doesn't get solved, there are a hundred warranty companies out there and I'll just find a different one. American Home Shield should send my check and then I’ll be happy and I’ll renew with them. The warranty automatically renews and if I caught it ahead of time, I would have canceled and gone with another company.

The contractor that came out for the AC fan that was not running got everything done in one day.

We did a change of locks because we just bought the house, and our first experience with American Home Shield has been fine. When I got the original email, it said to call for the free service of changing the locks, which was easy. The guy then called and said, “I'm the person,” and I said, “Great.” He was out here the next day, and he was great and very helpful. I really liked him.

There was a short in the thermostat and the air conditioning unit wouldn't come on. We called American Home Shield and did a claim. We've been using them for years. They contact a company and the company contacts us. The process usually works pretty well. Our air conditioning unit seems to be working good now.

I've had AHS for over 20 years. I've had them with multiple houses at a time. I'm just really thinking hard if I'm going to even renew in a couple of months. They hardly cover anything anymore. It's like everything they have fixed, it's excluded. Then I saw they just came out with a new line of coverages. I haven't read through it yet. But it's less than before. When you call, you can't understand who you're talking to. It’s a conversation that should take 10 but sometimes takes 30 because I'm asking people to say it again. They don't listen to anything outside of what they're saying. No matter what you say, what your situation is, they keep saying the same thing over and over because that's what's in their book or on their computer screen. They do not know how to deal with customers outside of the basic question.

When we needed it, American Home Shield was consistent and things get fixed. The garbage disposal wasn't working properly. The tech was able to fix on site. He was a very nice guy.

I had an appliance claim where Whirlpool had to come out and it went smoothly. The tech let me know that a fuse had blown and that in order to avoid that in the future, I needed to clean out a hose every six months. That was helpful because I never knew that.

I've had AHS for years in one house. For the most part, they're good. Their submission process is fine 'cause you can do it however you want, if you want to do it online or if you want to make a phone call. However, COVID was a struggle if you needed them and you needed parts. But that's not their fault. The most recent use of them was at my new property with the air conditioning. I realized that everybody was super busy. But my mom was in that house, 85 years old and over a 100-degree temperature. The reaction time wasn't fast enough for me. She had to stay at my house. These contractors in our area need to leave time available for emergency calls. But that, again, is not American Home Shield. It's the contractors that they're dealing with. Also, I've used AHS when our well went out once and they didn't cover the entire cost, but a nice portion of it.

So far, I'm pretty satisfied with American Home Shield's service. When things break down, I don't have to go out and get in debt or purchase other products myself. Buckley came out today to install the Whirlpool electric stovetop. The owner and another guy that worked with him came out. I told my husband to go and meet them. Everything was measured out, but they couldn't fit it in the hole. It was an inch off. The man from Buckley called and told me that the hole was too small for the electric top to fit in. He said, "There's a man here, and the man said that he could enlarge the hole." So, I said, “Well, that’s my husband. Let me talk to him.” I called my husband and I told him, "I just talked from the guy at Buckley’s. He's inside the house and he said that the hole is too small. Can you enlarge it?” He said, “Yes, I can.”

I've had to file a claim every single year for the exact same reason until Parker's came out. The tech was very, very methodical. He looked at all options. He read some basic things like the instructions that are printed on the side of the unit and figured out there were missing parts. He fixed it. He had to come back a second time. He worked on the lines and then it filled with water. It had the same issue again. But he really does continue to think about the customer problem instead of trying to make some money. I have found him to be the most methodical and overall best service that I've had out of the local HVAC suppliers.

They are still working on the refrigerator right now. They said they're gonna order some parts and as soon as the parts come, they will come and fix it. The tech was very good. He was a nice guy, real cooperative and knowledgeable.

Our sink and shower were slow draining, and when I did a service request online, I was a little confused if I should do slow draining or fully clogged up. Other than that, it was an easy task, and I was given a name and a number. I called since I was unsure about the information to provide the contractor, then the appointment was scheduled and there was great communication. The guy asked a bit about what the problem was and showed me what he did. For the sink, he undid one of the pipes, cleaned that out and used a snake, then for the shower, he just unscrewed the plate guard, flushed some hot water and used a plumber thing to try to get rid of stuff. He did good, and I haven't had any issues since. Overall, American Home Shield has been treating me good so far.

I had two claims. One was for my washing machine which ended up having to be replaced. The other was for my ice maker. The service from the contractor was excellent. I called AHS and asked, “Could I add the ice maker?" And they said I could. Also, I contacted AHS to have my air conditioner tuned up but it never started cooling. So the AC company came back and they said I needed a blower capacitor and Freon in both units. But the company they sent out for my air conditioner was awful. So, I got a second opinion and they said I had a Freon leak. They charged me $300 worth of Freon. But AHS followed up and even refunded me half the charge I paid for the Freon I didn't need.

I've had the contractor Rush’s Repair Service at the house twice now. Their tech was very professional and helpful. I also had another contractor that specializes in appliances. Their tech was really good too. The contractor that came out recently for my microwave was excellent and I told him that if I had any more issues or breakage that pertain to the appliances, I would definitely ask AHS to assign him if possible.

I've not had a good experience with American Home Shield. I have the highest plan and at the point I make a request for someone to check my appliance, it creates a situation where I find myself working for American Home Shield. I have to call them three times every day for at least a week before I can get service. It's ridiculous. Also, they only use certain contractors and the ones they use are horrible. The three that have come for air conditioning were horrible. I let Home Shield know that I called to try to schedule what day they could come out but the mailbox was full on the answering machine and they don't call back. It's just a waiting game. American Home Shield can't ahold of them.

I love American Home Shield’s service. Anytime I have an issue, somebody is usually there the next day. I had an issue with my air conditioner over the weekend, and somebody came. He said it was the coils that were broken and it was going to be a certain amount of money. He said, “They should cover it.” Afterward, I got a bill that I have to pay $2,900 for some other stuff. They wouldn't tell me what it was for. I called American Home Shield, and they were covering the coil and the installation cost. I don't know what this other $2,900 was for. So, I called up the person and said, “I don’t want you to do it. I’m gonna get my own repair person to do it.”

We had some toilets that were leaking in our brand-new house. The gentleman came out, looked at the toilet, and said there was nothing wrong with it. It sounded like he was being professional and knew what he was talking about. He took me underneath in the basement to show me that there was no water leaking there. But a few days later, there was still a little bit of water leaking in the toilet. So I decided to call a different plumber and he informed us that all three toilets in the house were the original toilets. So they were 15 years old and all the seals were cracking and that it was going to become a big problem. So he suggested that we replace them and we did.

I put in a claim with American Home Shield stated that the AC was currently not coming on when the thermostat was calling for cool. There was a day turnaround before they were able to get out there, which was absolutely amazing. They were able to assess it and have the new parts ordered and installed within four days of the original claim.

The claim for the dishwasher was easy to submit. But they had to make three different visits and I was without my dishwasher for a month. But it is fixed now and it's been good so far.

American Home Shield’s service is good but sometimes, I have difficulties with the foreign language people when I call in to report a claim. Also, the providers could have a faster response time. We’ve had some experiences as of late where the washing machine went out and I couldn’t get the repair people and the technicians to come out and get the parts and pieces repaired before the relatives showed up. So, I had to cancel that. I went down to Lowe's and bought a top loader washing machine, 733 bucks. My relatives from Norway were there for nine days and I couldn't have them have to go to the laundromat every day so, I came out on the short end of the stick on that. Another time, the drum rotor in the back had rotted out and it took quite a while to get the parts and pieces to come out but AHS did it. And everything works. I’m happy with them so far.

When American Home Shield gave me a call, they said the vendor said the pipes were frozen during the winter and that was what caused the issue. But I beg to differ because when we purchased the home last August, we were able to crack the pipe open during the wintertime. The claim wasn't approved and I was told we would have to pay out of pocket ourselves if we were interested in them repairing it. I asked for the rep to email me the information on how to contact the vendor, but she never did. Other than that, the response has been awesome and the vendors have been wonderful.

Recently, my garbage disposal wouldn't turn on. The rep said, “Make sure you press the button and make sure that it just hadn’t switched off because of a power surge or something.” I didn't know that so I pressed the button and when I switched it on, it made a humming sound. When the tech came, I thought it was gonna have to be replaced because it wouldn't work. He said that it was just because there was something stuck in it and that he got it unstuck and that the disposal worked.

The garage door wouldn't open. AHS's website is very well-thought-out and functional. We heard from #1 Garage Door within a day or two. The techs diagnosed the issue almost immediately. It turned out that the problem was that there was some sticky paint.

American Home Shield had a recommendation for spring tune-ups on the air conditioners and essentially said, "Hey, no cost to you. Blah, blah, blah." So, I took them up on it. Air conditioner was running fine. The contractor came out. He said it was fine and walked away. My wife came home about three hours later. The house was about 81 degrees. I called up the person himself, and he said, "Hey, all I know is when I walked away, it was done. It was working." I called the home office of that contractor and said, "Hey, something's not right here." They said, "Well, you have to put a job req in for us to come back out." I was like, "Well, you guys never finished the job. It's broken now."

worked with me and got it all taken care of for me. If I had an issue with something, they helped resolve it. I've had a slab leak that they helped out on. When I first moved to my house, I had a double oven electrical range and one of my eyes kept burning up and catching on fire. They cashed out it so I ended up converting my next range to gas. They fixed my washer and dryer, and my dishwasher. Even a plumbing problem.

American Home Shield has been very beneficial the last few months. It is well worth the money. We're in a house that is 15 years old and different things are starting to go out. Recently, our icemaker wasn't making ice. A contractor came out and put in what they said was a new icemaker. It didn't work so they came back. When I called they were kind ‘cause they said that because it was over 30 days, it had to be a new service call, but the guy just said never mind ‘cause it was only two or three days after the 30 days. That same company came back, put in what they said was another new icemaker. It still didn't make ice. We called them and told them it wasn't. We never heard from them. But American Home Shield went ahead and got a different company to come out. They took care of it. They said it was not a new icemaker. It was refurbished. But the guy got it to working so we're all good to go again.

I had a company come out and do the annual summer air conditioner check and it appeared that they wanted to sell me almost $5,000 worth of stuff. I felt like they were upselling. I wanted a second opinion so I called American Home Shield back. They sent someone else out. The guy from Cool Factory came out and said, "I checked everything and I can't see what they're talking about. Could be they were talking about it because it was the age of your system. But there's nothing wrong." I was real happy with Cool Factory. They did a good job. I felt he was honest with me on what was going on and I was okay. He did what he was supposed to do. I was very happy with AHS. The day I called, I got an appointment right away.

I like American Home Shield. They're on the ball and they take good care of their customers. I've been very pleased. Recently, I filed a claim for the shower that was leaking. Somebody contacted me to let me know who was coming and when they were coming. They showed up and did a good job.

We were struck by lightning so we had a few things go down in the house. The motherboard of our AC system fried. So, the tech who came replaced it. We had to wait about three days until the parts came in, and then he replaced them. I did the claim to American Home Shield via the app. It was very easy. The contractor gave me a call, and they said that they received a work order. They wanted to verify that it was correct, and what exactly was going on. Then they gave us an appointment with an ETA. I was very happy with AHS' service, and I would recommend it.

The only thing I don't like with AHS is it's difficult getting ahold of a human when you have a problem. I'm forced to do the online reporting but it's just as complicated. Sometimes, the choices do not apply and I feel like the problem is not being described properly. It would be so much easier to have a human to speak with. This past time, I did get a human and they did a video chat of the problem. That helped on my end but when the repairman came out, he didn't act like it helped him at all. Other than that, AHS has been helpful for us.

The technician wanted to upsell me on some things. But I get that with service contractors. They found the leak and they got it taken care of. But American Home Shield said, if I could bring them an invoice, they would make some compensation on the water bill for me.

My air conditioner stopped cooling in my home. The unit up in the attic kicked on, then a fan blew hot air and the outdoor unit didn't turn on. I submitted a claim on my computer, and when I put in the request, it just said which appliance, or what was the problem in the home. It was easy to figure out, and I just had to have my contract number. The AC company then called and made an appointment. They were very professional and good. They came in, asked what the problem was, went out, figured things out in five minutes, put a new capacitor in, and it worked. The new capacitor makes my unit turn on and put cool air out.

The first claim that I had was for my water heater, which the contractor fixed. They did a great job. But I'm still having problems with the claim for my air conditioner. They're waiting on a part and they said my ETA is supposed to be within the 28th. So I've been either staying at a friend's, renting, staying at my boyfriend's, or staying at my parents'. When I call the contractor, it goes to a voicemail that says, "It's not set up. You have to do like an SMS message." So I would attach my phone number hoping that they would call but they wouldn't.

I’ve had the policy for over a year and it gives me peace of mind because if anything goes wrong, I just give them a call. They usually come out within a couple of days. Recently, Plumbers Inc. came out to fix my toilet. It was leaking. The first time the tech came out, he thought he had fixed it but as soon as he left, the floor was completely soaked. I called him back and they were trying to charge me a second time. I complained because it wasn't fixed the first time and they came back out the very next day and fixed the problem.

I've had Ken Smith and Dave's Appliances for my heating and appliances. They’re the most that have been out here. They're good. They come on time and they fixed things. I got to know the technician because I see him so much. The heating guy’s the best one I've ever had. There's this new guy too that came out and he had to order parts. He fixed my appliance and it's still working. The only thing I have a problem with is the people I talk to on the phone. I'm hard of hearing and I can't understand them.

A technician came and worked on the stove and the dryer. He was able to identify the faulty parts. He tested them. He did a good job. Having American Home Shield is beneficial. We don’t have all the skills required to be able to fix our appliances when they go bad, and it’s always good to get service when you need it. However, we’ve been trying to get a microwave fixed. It’s inside the wall. It’s a Whirlpool. It’s been more than a year that the microwave doesn’t work. It looks like we don’t have a solution to that problem.

We've been with AHS for approaching five and a half years and we've been very satisfied with them for that period of time. Having a home warranty is well priced for peace of mind that if something major fails, the cost to get it repaired or replaced is a fraction of what the market price of that item would be. Recently, Supreme Plumbing came out for our garbage disposal that wasn't working. It was jammed and the tech explained why. He gave us a lot of good information about why it jammed up and what to do to minimize it from reoccurring.

The guys with with Ace Garage Door came out and fixed the garage door. They did a phenomenal job. They were very personable and I would highly recommend them.

AHS is a good idea for unforeseen expenses. The water was leaking from the water tank behind the commode. I had an excellent experience with the service rep and a good experience with the contractor. The tech had the replacement unit for the tank with him.

American Home Shield sent out Sevier Climate Control. They were great.

I had a problem with my AC unit. I reached out to American Home Shield by phone. They sent K&J. I heard from them through email. They were really good because the schedule that they had was kind of way off for me, and I requested an earlier time, and they did on my request. Their guys did a good job.

Our booster pump was making a lot of noise, and the guy redid the seals and did the bearings. He was very professional, knowledgeable, and did a good job putting it together. It's been working great now. So far, most people we’ve gotten through Home Shield have been very good at getting stuff done. I also have the ease of getting somebody out here as well as knowing I don't have to worry about the cost in case it’s something more than I wanna pay.

American Home Shield does good work and takes care of everything that I need to get done. Normally, I get technicians out here in a day or two and take care of it. It's been economical. The monthly price went up a little bit but it's still affordable for me. I just had service work finished yesterday and this was for my air conditioner. It had taken American Home Shield quite a while to do that because they couldn't find anybody within their system. They gave me approval to find somebody on my own, which I did and they did a good job of taking care of it.

I've been with American Home Shield quite a while and they're fair. Sometimes you gotta nudge them to be fair, and whenever they have to replace an appliance, they do it, but they try and replace it with quite a bit less. If you stand your ground, you'll get a replacement. The only time I ever had a problem with them, my mother died and I had an oven that went out and I didn't keep up with it. It went a little longer than it was supposed to. Now, they say I gotta pay my service charge again.

The people that American Home Shield send out are knowledgeable. The last thing I used them for was my dryer. It was the motor and the tech had one right on the truck, so he could fix it right then. Nowadays, sometimes parts are not available or back ordered, but it was nice that they were able to have that. But when a contractor tried to fix my air conditioning, they put the wrong thing in and it only worked for a little while, and it went out again. That was three trips and I finally told the guy that it wasn't good for me and it's certainly not good for their company because they already got paid and they're not getting any more money and they're sending people out. So hopefully, they remedied that situation.

I had a problem with the air conditioner and the thermostat shut off completely. It happened on a Friday and when I called AHS, I was told me I'd get a call within 24 to 48 hours. And they put up with me because I called several times since I was concerned about the weekend and I had people arriving on Monday. But they assured me that somebody would call me. On Monday morning, I did get a call and the techs said they'd be right out that afternoon. They were right on time and they took care of it. It turned out that the problem had to do with the condensation lines. The people I spoke to were just great and they followed through. I would recommend them highly.

We had a plumbing issue and the contractor that came out was good. They were knowledgeable and professional.

I have a Jandy filtration system and the bypass valve was leaking and with the water concern here in California, I figured I need to get it fixed. I know American Home Shield covers that. So, I sent them an email. I did the claim online. The website was fine and I had a very quick response. The tech was friendly enough. He obviously wanted to try to correct the situation as quickly as possible and move on to his next client. Instead of either rebuilding the valve or replacing the valve, he put a check valve on the drain tube to keep it from dripping. I was like, "Isn't there a rebuild kit for this valve?" He said, "No. Because the only thing you can do is replace it and I don't have any of those and it'd take a month or two to get one. But I can do this." I said, "That's fine. Let's just do something so we don't have it dripping water all day."

American Home Shield is very good as is the turnaround time of responding when I try to submit a claim and how fast they get to me. Submitting a claim was a good experience. They were saying I'm gonna need a new unit but I haven't gotten one yet because I'm out of work. It's a little steep for me right now.

American Home Shield sent A-1 for my garbage disposal. I did the online request and I heard from A-1 within the same day. They came out fairly quickly and fixed it on site. They had the new garbage disposal with them.

The AC was not cooling well and the first person who visited just looked at the AC, didn't do much, and left. The next day, the cooling was not great in the same way. Then after that, the second person who visited made sure things were all done appropriately. Having AHS gives me a bit of peace of mind but I want them to improve their response time. Each time, specifically, in summer, if you're raising a request for cooling, waiting for three or four days at times becomes difficult if the AC is not working at all. So, it would be nice if they can have more contractors during the summer helping them out with the HVAC. That way, they have enough people to service because most of them are backlogged.

The service has been fine. Although it's annoying to pay 80 bucks before anybody walks in the door. But other than that, so far, the people they have sent have been okay. They’ve done what the contract says they’ll do. The tech that came out to do the appliance repair was very good. He was meticulous and I liked him. If I needed somebody on the side to do something that American Home Shield would not cover, I would call him.

My AC froze. Submitting the claim online went really well and the tech was great.

Updated on 08/03/2022: It has been 4 months since we placed our service request to get our AC fix. Several 100 degree day later our AC still not fix. Have not gotten any follow up calls from American Home Shield neither. Not worth it.

For the last 14 days I have been without AC because of AHS incompetence. They did not order the part when it was requested, once it was finally ordered I asked to have it expedited and was assured they would send next day--this was a lie, so the part was delivered to the AC company on Monday the 18th (originally reported problem on July 7th) and then you sent the wrong part.

You pay a fee every month to AHS. Then when you try to get things done in your house, they don’t cover this and that. The fees also go up without our knowledge. They don’t tell us. When you look around the fees, it has increased. It’s not a good experience with them because they give you problems. They’re very difficult when you try to get things done. They don't want to pay for the things that you pay out for. They don’t want to acknowledge certain things that you need to be repaired. Or if something breaks down, they always give you a runaround before they even try to pay it or if they pay it at all, they’ll tell you they don’t cover it.

We had American Home Shield for 20 years in our old house. We just moved into this new house and got a new policy. We continued with the home warranty because we've got our money's worth out of it. We had a couple of appliances worked on. The washing machine had a torn liner and the door was leaking. As for the dishwasher, the hinges were broken. The repair was slow and it took over a month to get it done because of the waiting for parts to come in. Other than that, I would recommend American Home Shield.

I had a claim for air conditioning and that was fixed. I've had several previous repairs and it cost me $100 every time I use American Home Shield. They could reduce their fee. It also takes too long to get someone. They need more contractors.

A plumber came to repair a spigot that was leaking. He diagnosed it and fixed it very quickly. As soon as he got approval from American Home Shield, he was on his way. He was not at all disruptive. I enrolled with American Home Shield in October of 2021 and I've been very satisfied since. I've put in other claims which I canceled because it seemed that the problem resolved itself. But for the plumbing piece, I've had two instances where I've had people come out. The first was in March or April when I had someone come and repair my boiler. That was a very good service too.