American Home Shield Reviews

My air conditioning unit needed to be replaced. It wasn't working. Healthy Duct Cleaning came out and replaced everything. Now there's a leak in the brand-new unit, and I've called them to come back and repair it under warranty. I spent $10,000 on this system, and it’s leaking again. American Home Shield's claim process is pretty easy. I just wish they would have covered more on the air conditioning. The coverage PDF said ductwork was covered. They didn't cover any of that. I had no choice. I had to get it done. So, I had to pay out of my pocket, and that's a little disappointing. I don't know why they put that in there when they don't cover it. I also had a hot water heater leak, and they only replaced a portion of that, too. So, it sounds like they don't replace the full amount of what's broken. I don't know how they come up with the dollar amount they do replace. I have no idea. They won't tell me.

Recently, we've been having some issues with the dryer not drying on one load. It'll take a couple of cycles for it to actually go. When the guy from Sears came over, he said it wasn't necessarily the dryer, it was something that was within the ductal system of the house, which wasn't his area, so he told us we had to contact someone else, and we're in the process of doing that. Previously, we got a water dispenser fixed from the fridge, and then, we also got our keys rekeyed, and it all went well. American Home Shield follows through with everything. We're enjoying it pretty well and we've had no complaints so far. We recommend them.

The service person who came out just put a little part in the AC, and it's been working since. Before he came out, I had no air at all. It was then through that hot spell, and it was close to 90 degrees in the house here. I would tell other people to call American Home Shield up.

I had problems with the dishwasher. Somebody through American Home Shield came out three different times, but it seemed to get on the third time. They were trying to get the parts, and one time, the problem that they thought was the problem was not the problem. So, the same technician came out. He decided it was the computer board instead of what he thought originally. We had to wait for the part but the third technician came and solved it. So, so far, so good.

I like American Home Shield's service a lot. I like the punctuality whenever I make a request. They would send somebody right away. The coverage is pretty good too. I used the home warranty when some water was leaking from the vent of the air conditioner. Service people came to fix that and they were good.

American Home Shield is very helpful in resolving the problems we face. There was some leakage in the AC and it was resolved very fast. MS Services, the contractor, was very professional. I also had a rekey done and it was successful. Then, there were some electrical problems I had a claim for which were also resolved quickly. It's a very well-tuned system.

AHS worked out well for me. Recently, I went on the website of AHS and put in a claim for a sink that got backed up. The website is good. However, there are some categories that don't fit. But the techs that came out were very good.

We had a plumbing issue and the guy who came out was great and dependable.

The first tech from Rocket Repair came out and assessed the problem with the refrigerator. I was told that it went out the first time because of a compressor. Then, it had stopped and the second guy put Freon in it. He told me to let it sit for 24 hours. I put a bottle of water in the refrigerator and see if would it freeze. If it froze, the problem was going to be solved. But the next day, it wasn't frozen and the temperature went back to 80. So, I called and told him that the repair didn't work and he said that there was nothing that could be done with the refrigerator because there is a leak somewhere in the hose. So, he assessed the problem and forwarded it to American Home Shield. But I haven't gotten a response back yet. I keep calling every day, but they’re saying that my claim is still in queue and to call back in 24 to 48 hours. So it's been longer than that.

Filing a claim with American Home Shield is rigorous. It's like making a doctor's appointment. Sometimes you can get someone to come out but sometimes you have to wait a while. When I had a problem with my oven, I called and American Home Shield sent out a person. They wanted me to wait a few days so my daughter called back and asked if we could get someone sooner. They did send someone out sooner but unfortunately, I had this same repairman again and he was not capable of doing anything. I had a bad experience with him prior to this, about the year before. It took him about six months before he would respond to my calls. It ended I had to get a new stovetop. When he came in to check my oven, he didn't even take out one tool to measure the heat of it. He just looked at it, said it was okay and left.

I needed to get somebody out here quick because my toilets were overflowing, and I wanted to find out how things worked. I called one day, and some man that spoke with a deep accent, like from India, answered. I told him that I wanted to see if I can get something on how it works so I can get one of my toilets fixed. He said, “Oh, no. I looked. No, you don't have nothing like that on your policy.” I said, “What are you talking about? I pay the 69 something for it. I see it here on my policy that I do have it, and I have refrigerator, everything on it.” “Oh, no, I don't see that. What I can do, though, because I'm a manager, I can change it.” I said, “What do you mean you're going to change it?” He said, “I can upgrade it, and then you can pay again.”

The only thing I do not like about American Home Shield is that they already charge me the fee when I have not seen the contractor yet and have not contracted with them the day to come out. That happened with the electrician but the electrician was very knowledgeable and very thorough. They've also charged me the fee for a plumber to come out. They said when I’d get the plumber on a particular day but I wasn't available so I didn't make the appointment. I'm gonna call again and make the appointment and hopefully, AHS wouldn't charge me again, although they said they won't. I don't think I should have to pay before the actual work is done. I'm not accustomed to having to pay for a service that I haven’t received.

The claims process is simple. When my AC wasn't shutting off, American Home Shield had someone come and fix it.

Our air conditioner was making a very loud noise. Whenever it would come on, it was shaking. It’s located upstairs, and we could hear it downstairs in our bedroom. I set up an appointment by calling and paid the $75 service fee. American Home Shield contracted someone to come out to look at it. The contractor knew what was wrong and they fixed it. It was easy to get our issue fixed with American Home Shield.

I submitted claims for an appliance repair, an electrical repair, and a plumbing repair. The electrical repair was great and the guy was very respectful and quick. He communicated through the entire process. He repaired two attic fans and then talked to me about a few other issues that weren't covered by the home warranty. With the plumbing claim, I gave the plumber a bunch of issues. I showed him the faucets that were above the foundation, under the roof, and inside the structural wall as my warranty dictates. He said on the phone, before I even talked to him about things, that he doesn't know if that's gonna be covered and the only thing that might be covered is the showerhead. He immediately said that he wasn't going to be able to get anything done. Then, he showed up and he didn't have anything that distinguished him as a plumber on his vehicle.

My dishwasher was leaking, and it wouldn't work. I went online to American Home Shield and requested service. That's easy, but no one ever calls me and says who they're gonna send. I can't even wait for that 'cause I know no one's gonna call. People need to take it upon themselves to do their own calls and their own footwork because they'll be waiting a lot. The longer they wait for somebody to call them, that's a delay in the service to get their stuff fixed.

American Home Shield is worth trying. I called them when the agitator on my dryer went out. Then I called the contractor to make sure they were coming, and they answered. They also called me and told me that they were on the way. They turned the unit on and let me watch it operate. That was satisfactory to me.

I had two different claims with AHS. I had one with the air conditioner and then one with the water heater. The water heater people were great. However, I was not impressed with the people they sent out for the AC. They were very unprofessional. The tech seemed he hadn't showered in two weeks. He had a helper with him that I don't even think works for the company that he was with. He asked for a hose to go on top of the roof to spray it down. Then after, they said the service was fine and everything's good. They drove off. But they left the hose on top of the roof with the water running. But that was the only one that I've ever had with AHS that I wasn't impressed with. AHS is good. I can rely on them. With the water heater, it was hard to get the service technician out 'cause I called on the weekend. But other than that, everything's been great with them.

Service with American Home Shield has been great. I had two claims at one time recently for a washer and dryer and electric. Everything was taken care of. When something goes broken in your home, it's easier just to call AHS and they cover it. I just pay my deductible. There's no difference but I've been with them for this long and I feel comfortable with them. So, it's okay.

For the past three services I've needed, there's been a lot of miscommunication. I've had, unfortunately, very dire situations where I needed immediate service. I insisted on AHS trying to find a contractor to service me the same day. One time, they booked it for the next day. I said, “That's not good enough. I need to find somebody today. What can we do?” All they did was cancel the service they had scheduled for the next day and never found anyone for the current day. So now, there was no service at all.

When the fan blower had broke, a contractor came and replaced it. The first guy came out the first day and had to order a part. Another guy came and fixed it that day. He did a good job.

The AC's condenser was not working, so it was not cooling. Air Max changed the part. It’s working good now. I've been using American Home Shield since I bought the house, and my experience has been good.

Air Pro Master came out for our AC and they replaced something very minor there. American Home Shield has sent those folks out before and they always do a good job. For the most part, most of the vendors they've sent out have been very professional, prompt, they call ahead of time and say they're on their way. So far, it's a good experience. I just hope I'd see changes made in the scope of items that are covered under the warranty. I'd like to see more things like that happen. But I'd definitely recommend American Home Shield unless you have a handyman around that likes to repair things.

There was a leak coming out of the side of my house and I thought it was the AC unit. I filed the claim with American Home Shield, spoke to a gentleman on the phone and sent him pictures. He said it wasn't the AC unit but he came out and looked at it anyway. It ended up being the AC unit. I showed him where it was leaking. We went downstairs to look at both the hot water heater and the furnace. He cleaned out the pan because the pan was also bad. Then we went outside and looked at it. We saw the little tube and disconnected it. He blew it out then we put it back together. He tested it two more times to make sure that it was working properly.

I had a refrigerator where it just stopped being cold. So, I called American Home Shield, they sent a repairman to come fix it and they did without replacing it. The process was simple but the call fee was a little steep. But American Home Shield has done a good job of sending out contractors quickly, addressing the issue and replacing the issues if needed or fixing them. We use them relatively infrequently. But when we needed them, they have been helpful and have reduced the cost compared to if we didn't have them.

My wife noticed there is a small leak of water coming from the bowl connected to the floor. It was a Sunday evening, which is kind of a wrong time to try to get immediate service. I went online and within 20 minutes, I got a phone call from American Home Shield stating that a plumber will be out the next morning. They gave me the name, which was Dockside, and gave me all the information I need to know, making sure I wasn't getting any type of scam call or anything like that.

The AC was working but it was making noise. The technician replaced one part, but the noise was still there. I asked him to check my fan inside and he didn't do that, although it seemed it was working okay. The AC's running the same and it’s not making as much noise as it was before. Home Shield is good. I don't have to go on the internet and call somebody. They right away make the appointment and do the stuff.

Fire & Ice Heating & Air came out and checked my system. The tech determined that there was a leak in AC inside the house and then a different tech came back a couple of weeks later and replaced a part. The techs who came out were both awesome.

The AC wasn't working, which is not good when we're getting 100-degree weather. Qualified Heating came out and they put a little Freon. They said that's all they could do the first time and then see how it goes. It worked for about a week and a half and then on Sunday of last week, the same thing happened again. But it was different because I could hear the motor or something was making a really loud, weird noise. They said they would be in touch the next business day and I was really surprised because then the tech came out within the hour after submitting the request. I was really impressed. They replaced the blower motor and it's been running fine since then. The tech was a really nice guy and he took care of business both times.

AHS is pretty straightforward. They let you know the issue and you can submit the claim online, yourself. I had an AC issue recently. It was leaking from the attic and the ceiling, and then, the techs came and fixed the leak. It was leaking was because the drain pan was cracked, so that was why the pan wasn't holding it. They told me I had to replace the pan, replaced the pan, and then it fixed the leak.

I had a claim for the refrigerator and it was fixed. The contractor was great. They came out when they could and they fixed the problem the same day.

AHS had Arizona Sunrise Lock and Key come out for a rekey and the process was very easy, although it took a little longer than I thought it should have for them to come out. It took a couple of days and for a rekey, I thought it would be immediate.

We were having a leak underneath our sink and PF Plumbing who came out for it was quick and courteous.

There was no air coming out of the second-floor AC unit and the tech found out that it was a malfunction with the damper. It wasn’t opening and closing to allow the air to flow. He did everything great. He got in there and it took him about 5 minutes. I've always had a good experience with American Home Shield, which is why I continue to use it. They're good people to work with. They understand and they seem like they're sympathetic to your needs and concerns.

Our jet pump for our well decided it was going to take a dive. It wasn't completely broken. It was enough where we could still use it. But we decided to be proactive and get American Home Shield and Harvey Contractors out before it became a big problem. It was time for it to go. They said it was 30 years old. They said it was double the lifespan that they normally have.

My pool pump was dead so the contractor came in and changed it. I thought that they were going to change it to a new one but they said it was a refurbished one. But it's okay. I have my pool back again, and they did a great job. When I called in this claim, they followed up the next day. The timeframe was fast enough. But everything was fine. I was very satisfied. The only thing is the wait when you try to tell AHS exactly what's going on and the waiting to make that appointment for someone to check the appliance. But after that, it's great. AHS did what they're supposed to do. I was just hoping that they don't give us refurbished appliance because it might break again before a year.

The doorbell was not working and Sunbelt Electric came out and fixed it the same day. It went well and everything is good with American Home Shield.

The ice maker was not working and I went on American Home Shield’s website and paid to have a service call. The contractor took care of the problem and he had the part. It was the first time I used my warranty and I was fine with everything.

The techs did a good job. They were on time and professional. They showed up when they said they would show up and everything got done. They repaired my dishwasher. AHS's claims process is reasonable. They do professional work.

Our air conditioner wasn't cooling and while the repair company couldn't do it the day that it broke, they came the next day. They were very good, and I was pleasantly surprised. We've had American Home Shield at other houses as well and I've been very pleased. They've always, within a timely manner, got us what we needed or got it taken care of.

The contractors put a new thermostat upstairs and corrected the problems on another claim downstairs. Then, there was a board that needed to be replaced downstairs. They sent the tech back and they replaced the board. I haven't had any problems since. Also, the techs were super professional and made sure that everything was done to make sure that we were comfortable with the diagnosis and what they were saying.

The claims process through American Home Shield was quick and efficient. The two guys who came out from Mister Plumber were great and I also had a claim for the refrigerator. They were good too. They had to order parts but I haven’t heard anything from them so I assume they’re still waiting. The repair guys tried every solution and didn't stop until they found out what the problem was, and they took care of it. AHS is a great benefit. It saves me a lot of money that I don't have.

I like the convenience of having American Home Shield. I could just call them and they're gonna send somebody out. I don't have to look for anybody to come. Recently, a wet spot was on my ceiling in my living room and that was coming from my bathroom. The plumber came out twice. First, he came in and got a stopper thingy, and then he came back and did something with the toilet. The second time, he called me and let me know what was going on. I wasn't here but somebody else was here to guide him and show him what was what. He did an awesome job. It's just that I've seen the wet spot again. But I'm still trying to see if it gets dried out and see for what he did, it'll clear up. Overall, I recommend American Home Shield to everybody.

AHS sent an air conditioning guy for the thermostat but he said that the issue was for an electric person. AHS sent an electric person who said it was for an air conditioning guy. Days went by and AHS finally sent someone that knew what they were doing but it was very aggravating. There were tons of phone calls and they kept saying they would fix it and they didn't know what they were doing. An air conditioning guy came out and fixed the issue finally. It didn't take that much, either, it just took somebody that knew what they were doing. If anyone asks about AHS, I'd tell them to get somebody else and use another service.

American Home Shield is doing a good job. I had a little bit of an issue with some of the representatives when I was calling them, but their actual service overall was pretty good. There's a small service fee, but I have the peace of mind that I don’t have to worry about things breaking and me having to fork over or pay a large sum of money to get an item repaired. Plus, the service is quick. The technicians get here quickly. They are knowledgeable and professional on how to get the job done quickly. I had an issue with my plumbing recently and a technician came by and fixed it. I had to coordinate between my homeowners insurance and American Home Shield to get the repair fixed because it was behind a wall. I had to coordinate to remove some of the cabinets where the pipe was behind. But other than that, I had them come before and I haven't had any issues with scheduling since then.

My washer was making a lot of noise so I called American Home Shield and they referred Wilk's Appliance Repair. The guy came and took the front of the washer loose and found that something was broken and told me I needed a new washer. We've ordered it through American Home Shield and I'm waiting on a replacement to come now. I talked to GE today looking for the washer. It hasn't been picked up, but it's there. I'm just having a problem with the company coming through New Orleans. It's delayed a little bit due to the hurricane. Nonetheless, Wilk's did a thorough job and I would use them again. Also, having American Home Shield is worth it and I recommend them.

So far, my experience with AHS has been good. The techs who were hired to install a cooktop couldn't cut the whole to fix the stovetop. So, I had to hire somebody and pay someone to do that. Then they came and everything was done. They were very nice but they didn't do much of anything.

We pulled the refrigerator away from the wall and it pulled the waterline to the fridge, which started leaking all over. I needed somebody fast because I had a big leak and I couldn't use my fridge. I called American Home Shield who has always been there for me. They had somebody calling and talking about appointments. I told them I had the water turned off so I had no water to my kitchen. Technicians couldn't come that day, which is understandable, so they scheduled to come the next day. A guy came out and he saw that it was a copper line, which doesn't make for a very flexible system. He clipped off the copper and put on some good clear plastic. He did that fast and was very efficient and professional. I love him.

All I've done so far is take a referral to change my locks on my new property and it went fine. It was Pop-A-Lock and they were great. They made it very convenient and efficient. I had to change my schedule a couple of times and they were very accommodating. So, it was nice. Everything's been great with American Home Shield and I appreciate it.

I've had AHS for over 20 years. I love it because it's fewer headaches, going through AHS. They have the contractors that meet your needs, get them fulfilled, and get things, what’s broken or needed to be fixed as soon as possible. I had a broken dryer door recently. The tech that came was on time. He did an excellent job. He tightened it up. The door was already off. He screwed it and put new nails in.

My claim with Americna Home Shield went through perfectly. They contracted a company, Cal-Home Construction, and they said that they would notify me within 24 hours from the time that the request was set up. At the time that I set up the claim, they gave me numbers I could call to reach out to. I used that to call Cal-Home Construction to schedule the service. They already had me in the system and they were to come out the following day. They said that they had called before. It must have been some miscommunication with my phone. The tech that came did an awesome job. He fixed the problem and I paid for the service.

AHS has been very good, so far, and they have a good response time. When the first company was two weeks out, they got a different company for me right away. And the tech came the next day. He was amazing. Took care of it, said it would be two weeks to get the part in, and somehow, he got the part the next day and came that next day to do the installation.

My faucet was leaking in the tub. The tech was very reasonable, professional and he fixed everything in a timely manner. I recommend AHS. So far, our experience with them has been pretty good.

We enjoy American Home Shield's service. When we used it for the first time, it cost us $75 and we got a new washer. We got our own, so we're just taking the check. We're waiting for the reimbursement and it has been over a month. Other than that, the techs were really good and they showed up when they were suppose to.

The guy came out the first time and he said that the motor had gone out in the fan. So, he did something with that. But a few days later, hot air was coming out at first and then, I couldn’t turn the thing off. It would run and run. I started making my calls and Beaches Air Conditioning on the second go-around, finally told me to shut it off outside and that they would be here that following week. The techs seemed okay and they were great with the attitudes. But everything is good and my AC is fixed now. It’s working good and I haven’t had any problems since that day. I have had a problem in the past with American Home Shield but I got my money back so, I’m not angry about any of the stuff that happened.

My experience has been a hit or miss depending upon the person that gets sent out to do the repairs, and it’s 50/50. I have three air conditioning units, and there's one that has a leak. A-US Air was trying to oversell and trying to force me pay for things that were not necessary. I’m just waiting for the company to have to come do the replacement then I'm gonna take the cash offer and use my own contractor to get that replaced. After that, I'm done with Home Shield.

The refrigerator door was not closing. The tech had to order the part. He was very professional and the work was done. Overall, no matter how old something is, AHS can take care of it. I have had problems with them before, but it's gotten better and I don't think it was more or less with American Home Shield. It was with the company that they were sending out, Greenway.

The tech that AHS sent for our claim took the dryer apart and he showed me what was wrong with it. I also asked him if he needed to replace the belt, he said no. He was very nice. He didn't have the part and he went and got the part. He came back later and put it on.

There were two appliances that decided to act up within a day of each other. The first thing that happened was I noticed that the freezer wasn't freezing right. I took everything out, checked the tablet built into the refrigerator and hit the reset settings. After two days, I put the food back in and it seemed to freeze again. But then I noticed the milk was spoiling and my butter was starting to melt. When I moved the milk and other stuff out of the way, I could see that the vents in the back were packed with ice.

I'm satisfied with AHS. Having AHS seems to reduce the cost of expensive repairs, like the washer that broke and that seemed okay. I'm putting in another request for our garage door to get fixed.

The only problem that I had was I had another company come out yesterday, and my shower couldn't turn off, so my water kept running. I had to turn the water off the whole house for three days. American Home Shield could either create emergency options, or if it could wait. Because with the water being shut off for three days, we had to fill up totes of water and pour it in our toilet in order to use our toilet. So it was a hassle for three days. But if they can find out if the company has booked prior to setting up the appointment with the company, then that would be great.

American Home Shield seems to have a responsively good follow-up, which is great. But I wish their website is a little bit more intuitive with a little bit more detail on there. Our initial approach was that it was the icemaker. But that was my own fault because it was the refrigerator that was causing the problem. When I made the claim, American Home Shield had somebody come out. They notified somebody immediately but that person never notified me. We waited a week and I called AHS. I told them that the vendor hasn't made contact. So, they sent somebody else right on the spot. Frig Wiz did a great job. They came out and said that my refrigerator was still under the LG warranty. Therefore, LG was not gonna let them work on it because they were not certified LG technicians. So, they contacted an LG technician for me. He was a wonderful guy and absolutely awesome.

The toilet had a leak underneath. The tech replaced the wax seal underneath the toilet and it worked great. The claims process with AHS was pretty good and quick.

Our AC didn't appear to be cooling as well as it should and American Home Shield had somebody out the next day. The tech didn't have to do much. He blew out one of the coils, and other than that, it works fine now. AHS was really good to us. They were efficient, prompt, and courteous.

American Home Shield's service is fine. But when it comes to certain things, like the cost for the $100 service fee, it could be cheaper. When we had the garage serviced and we found out that it was just a prong that was poked in, that was not $100. It was just a matter of us unplugging the garage system and pulling the prongs out. The service fee should be reevaluated depending on what the service was provided. But the contractors with American Home Shield have been pretty honest as far as what we can see with diagnosing what the problems were.

The washing machine was coming apart. There were plastic pieces showing up in the laundry. We had it looked a couple of years ago and a new part was put it. But it just got worse and it finally gave out. AHS ended up replacing it. But a complaint I had was one of the people I talked to gave me a lead time and then I got an email follow up and the lead time went from being five to seven days to being two to three weeks. I called back to try to get some clarification on that and it was like they weren't quite getting what I was saying. But that was just my concern. I wasn't quite getting the information I thought I needed but it still worked out so it was all good in the end.

My last two calls with American Home Shield went well. The contractors came and they knew what they were doing. They got in and they got out. They came at the scheduled time that they were supposed to. In the very last thing that I used AHS for, I was able to schedule my appointments using the phone or using the prompt system. That was excellent because I didn't have to wait for long periods of time and it was 24/7. But prior to that, I had some difficulty with one company getting one thing fixed due to a miscommunication. The open windows were vague, between 9:00am and 4:00pm, and then at 5:00 I got a call that the contractor would not be able to make it. You do that a couple of times and I get little aggravated. I would suggest a narrower window for people who work.

Do not waste your money on this company. Their customer service department is more than terrible. First of all "American Home Shield" only is headquartered in Tenn by paper only. Every time I call, they forward me to another country, of which you can barely understand them. I have been going in circles with them since Jun and this is Sept. My ac doesn't need to be fixed but their contractor, Macks ac. says that I need a bigger unit. This is not true, at the time my home was built this unit was code approved and maybe the code has changed. I just need my directional dampers replaced, they all know it. Any time I ask to speak to a supervisor, they say that there is not one available. Please do yourself a favor and go somewhere else. They won't get another contractor to come out to fix my problem as Macks AC has refused to do so.

American Home Shield (AHS) customer service is among the worst I have ever dealt with. I have a serious issue that needs addressing and ALL customer service issues are handled by overseas operators who barely speak English and have NO ability to affect any issue. The AHS website itself has no way to contact customer service. (Their website search engine has "nothing found" when I searched for "customer service"!!!) - A home warranty company is only as good as their contractors and AHS seems unable to pick good ones. The issue I am dealing with right now is a serious A/C issue (17 days now without A/C in TEXAS!) that AHS seems unconcerned with. While we have had good results sometimes, it is literally hit or miss with AHS and customer service for issues that need resolution is non-existent.

I opened an account with AHS thinking that it would help with my home maintain needs, but nothing could be further from the truth. Over the course of a year while being a customer in perfect payment status I requested service on three different occasions and all resulted in me getting the runaround and ultimately having to pay to have the problem fixed myself. I tried to cancel and kept getting the runaround by customer service about calling at a certain time which I think is a ploy to keep you paying for a useless service. They got annoyed when I spoke about canceling the service and I was blind transferred to a non-monitored line.

The circuit board went out on my garage door. The people that AHS referred to me called and we set up an appointment that would work for me. They showed up on that day and the guy was very professional. He fixed my problem, cleaned everything and asked me where I would like to run the new cord. He did what he needed to do and I was satisfied. I've been with AHS for quite a while and I hope they continue the great service. I'm very satisfied with them.

When the contractor repaired the AC, they mentioned that they were low on Freon. After the service, everything is all good now.

American Home Shield is doing everything right. I recently had some leakage and I wasn't sure what was leaking because the water that was coming out was brown. A contractor showed up, cleaned the seals and told me how to take care of it in the future. I had a great experience.

The ac was just blowing air. I had to call in to American Home Shield for it because there was something wrong with my account where I couldn't submit it online. But even the call was great. I waited for 10 minutes, then I got right through. I wanted the tech to come out on a Thursday and he made it work. He came out for us. Great personality. He does everything administratively himself, too. He was just so busy. Because when I called him to schedule a time for him to come out later that week, he said, “Oh, yeah, I have to call you back.” And I said, “Well, can I ask for this date around this time?” And he said, “I gotta look, let me call you back.” Within five to 10 minutes, I got an email confirmation. He scheduled it for the day and time I asked for it. The AC works. It’s blowing cold air now.

Ragan and Molinet Electrical Contracting came out for the ceiling fans. They let me know that they would be out on a particular day and communicated with me when they were half an hour from arriving. They arrived on time and they arrived with masks on and with their equipment. They were very professional.

AHS has been great. Our ice maker wasn't working properly and we were getting a leak. The techs analyzed the problem and decided we needed some new parts. They got them on order right away then came back out and put them in. And everything's fine.

American Home Shield is worth the monthly expense. I submitted a web ticket for one of the air conditioning units that was leaking water. It said immediately who the ticket was assigned to. The contractor cleared the drain line and they were excellent. It was a seamless experience from filling out the ticket, to being contacted by the contractor, to having the issue rectified.

I've had two things go out this month alone. A couple of weeks ago, the pump went out in my well and everything went fine. Our refrigerator is still pending. I had a repairman out yesterday and looked at my refrigerator. Apparently, according to him, the compressor went bad. I'm waiting to find out what American Home Shield wants to do with the refrigerator. They said they'll replace it. They are great. I've had neighbors asked me how they can get in on that and that's the only one that I refer. It’s like having car insurance. You hope you never need it but if you do, it's there.

My air conditioner unit outside wasn't working. I have two of them and the one on the other side of the house was down on freon. On the second one, there was some kind of wire that wasn't connecting. When I did the claim, I was impressed with American Home Shield's website. It was perfect. Everything went through and they got back to me right away. They gave us the name of the company that was coming and the name of the individual that would be showing up at the house. Everything was as they said. They gave his phone number in case there was a problem.

My sink was backing up and it was not draining properly. I also had a leak in one of my faucets in the bathroom. So, the contractor came out and fixed the leak as well as the clogged sink. They did it on the same day. Everything's good except for the kitchen sink, which is still backing up. So, I might have to call again for that.

Our shower upstairs had been leaking for a couple of weeks. I made a claim with AHS. Regarding the claim submission process, it was easier this time to find out, probably not knowing that that was covered. The hardest part was to figure out if it was. Then, when we did it online, that was the only part you couldn't be really specific about what your problem was with the shower and a water faucet outside. So, we just had to put plumbing issues. The plumbers suddenly called and said, "Those things are usually covered by American Home Shield. Our technician will come out and he'll submit it before he works on it when he sees the problem, and then he'll fix it if it's covered." And he did.

The guy who came for the AC unit was great and polite. Initially, he called and asked if we were available. I told him that my roommate was home, then he came right out and fixed it.

Our air conditioner was buzzing and because we have 90-degree weather and my son is handicapped, I asked for someone to check out our air conditioner and make sure that it wasn't about to quit and leave us. Myers came out, checked out the unit, made sure the Freon was right, and made sure that everything was okay. They said they could not find anything that would cause the buzzing and that if it started buzzing again, we would have to contact AHS and get it taken care of. Myers came out when they said they would and did what they said they would. I had no problem with them.

I did claims with American Home Shield and it was fast online. My water heater had messed up and repair people came to fix it. This was followed by my disposal then my AC. These were all in the same month and the repair people fixed everything. I was just a little upset because of the AC. It had messed up on a Friday and it fell over the weekend. It took almost half a week to get someone out here. Without an AC here in Texas, it's hot. The repair people had to come back. They had to bring some other parts and mess with the inside unit. They had just messed with the outside unit. Now, the unit is good. American Home Shield's service is good and I only pay monthly. That's a lot cheaper than if I did not have American Home Shield for each different problem that I had. It's better this way for me and I feel more comfortable.

It was easy to request a service call online, and the tech was prompt in his timing once he called and let me know he was on his way. He was here for approximately 30 to 45 minutes and repaired the issue. He was good. He swept up and the whole nine yards.

I went onto the website of AHS and submitted a claim. Then, they contacted me in an hour to let me know when a technician was gonna be out in a few days. When the tech first came out, he ordered a part for our AC. Two days later, another guy came out. He had the wrong part, but he had the right part at the office. So he left, went to the office, came back, and then he fixed it. I'm happy with how the AC is performing now. I tell everybody to use AHS. I never had any issues with them. It’s so easy. It’s really basic when you go into the website to tell them the problem that you have with your AC, or your refrigerator, or anything that you’re having problems with. Then they have someone come out immediately. They provide great service.

I was pleased with the technician, Gabe. I liked having him out. He seemed competent. We had to have a call back because we had a subsequent failure the same day of the original repair but it was not his fault. On the subsequent repair, the furnace fan motor was making a little more noise than it should be. He thought it was okay but I monitored it. The next day, I went down and made an adjustment on the covers on the furnace and got rid of the extra noise. The covers weren't put on right, which was the only thing I was dissatisfied with.

The compressor unit on the outside went out. The tech came, checked the unit, and replaced the motor. The only thing was that I didn’t know if he did a thorough check to make sure everything is going properly. But it seems to be working. Then it doesn’t seem like it’s cooling as much as well as what I was going for. I called to have them back out to check the Freon. But at the time, when they got in touch with me again, they said that it was working and there wasn’t anything they could do at that point until it wasn't working again, which I never understood. I just canceled the appointment. So far, I don’t have any problems with American Home Shield once they come out.

The furnace wouldn't come on and the tech from Epic Heating was very good. He knew what he was doing. It took four days for him to come out but he fixed it. American Home Shield is a good way to go but before they assign the claim to somebody, they should make sure that they can have somebody there that day or the next day, and not three days later. If somebody calls something in, it could be in dire straits at that time.

We've been with American Home Shield for over 20 years, and I would tell anybody, "Just make sure they're living by the ad that they're putting out there and saying to people." I want American Home Shield to live by it. Even if they don't do it in 24 hours, at least say, “Okay, well, it might not be 24 hours. It might be 48 hours.” I don't like the fact that they say, “24 hours, we will have someone out, or we will get back with you.” That's not the case. It usually takes them up to three or four days before someone calls us back then the contractors that they get, a lot of them run late sometimes. It's come to the point that their prices went up to $91 a month, and my husband and I were thinking about going with someone else, but we’ve been with American Home Shield so long.

I had a dripping faucet in the bathroom. The techs were tidied up to come a day or so later. When they left, everything seemed fine but the faucet kept dripping. So, I called the contractor and they said, "We'll be happy to come out.". They called back and said, "You got to call American Home Shield and set up a recall through them." So I did and they came out a day later and replaced the other cartridge. It works fine. They were very nice, courteous and thorough. I'm very pleased with them.

My first claim with American Home Shield so far has been good. I'm very satisfied. My AC was clogged and the process was fast and quick. I put it in on a Wednesday then two days later, someone was out. He was wonderful. He informed me that I needed a new one because mine was a little bit older. I'm in the process of buying a new one from him as he was so helpful.

Our AC went out and the same tech had to come back and repair something because what happened in May broke again. He was very courteous, easy to talk to and explained things. Both times were very easy.

They had to replace plumbing for our leaky faucet. It took them a week to have somebody come out. Other than that, the install and the claim process went fine.

I've had better warranty companies than American Home Shield. I had a slab leak and they said they would cover 1,000 of it, but the guy that they sent was about $2,900. They were like, “Okay, well, if you go with another company, we'll give you $1,000 towards the fix. And then, because we didn't do our services, we'll also reimburse $100.” They reimbursed the 1,000, but they never reimbursed the 100. I probably talked to five different people. Three of the five said, “Yeah, we'll get you the 100 back. We're just waiting to get it the processed.” The other two were like, “Well, we don't do that. They were wrong. No one ever told you that.” I was like, “Okay, just go back and listen to the calls.” I finally gave up on that.

The service has been great. It's nice to have the coverage and the exceptions to it are very reasonable. I had a very small problem with an air conditioner and they came out right away and fixed it. It was very efficient and the vendor they hired was very good.

My AC wasn't cooling. The techs came out pretty quickly and took care of the problem. American Home Shield has been good to me. Everything seems to work right now. Submitting claims has been pretty simple. I've done some research on them and it's always good to lay everything out so everything is known. Everything that's covered is written, and everything that's not covered is also in the paperwork, so there are no surprises.

I put in a claim for the condenser that was not working and it took three days for someone to come out. He was a very nice guy and he was able to fix the problem. It was great. Last year, the other condenser went. This same guy came out and he fixed the unit. When I had an issue with my heating system last winter, I had another company came out and I was not happy with them. The guy was rude. That aside, I was happy with my service this time. I hope to avoid a really expensive repair job with American Home Shield.

I had an AC outage. I diagnosed it myself and I talked to the contractor on the phone to schedule an appointment. I told them what I thought the problem was. The tech verified that's what it was. He had it fixed in five minutes. He was super easy to work with. My experience with American Home Shield has been really good. I've decided to renew my home warranty and keep it going with them. If you're the type person who doesn't like having to schedule a bunch of different service people to your house it makes it easy where you just let American Home Shield handle all that. I pay $100 for each service call. But other than that, it’s covered. For instance, the AC job, that would have probably cost me $300 out of pocket. And even with my monthly membership fee of like $70, I'm still at $170 for that service call. That's totally reasonable.

I had a plumbing issue where the toilet wasn't secured to the floor, which was the wax ring and something about the flange, and the plumber came and fixed it. However, I had a previous claim with the air conditioner that has not been resolved. Some days it comes on, some days it’s not. I don’t know the nature of what the last contractor did because they don’t give any documents when they finish. They just say it's fixed, and they leave, and yet, the air conditioning still does not work properly. But they do what they say they’re gonna do. Then the hold time is very long when calling in for a service. When you're transferred, they don't transfer you to the right department. You end up where you talk about your policy, like to change some things or to upgrade to platinum. It's like they try to sell you on more products.

I compared a lot of the programs, and American Home Shield covers a lot more stuff than other companies do. When the water heater was leaking and it wasn't working, the contractor came and they were very pleasant. They were quick and nice. The water heater has been working great since the service.

I liked the All Tech people that came out for the AC unit that stopped getting cold. The fan went out. They fixed the issue, were very polite and seemed to know. We had another company that came out for when we had a plumbing issue. I wish we had choices of service providers sometimes. They got the issues fixed but the first guy didn't do it right. They had to come back a second time. They sent somebody that was more knowledgeable at that time.

We were getting a lot of rain back to back then it started to smell, so I thought, “What's going on?” Our sump pump stopped working, and when I had it looked at, the repair company said, “Oh, we just need to replace it ‘cause it's just not cutting on the way that it's supposed to.” The guy taught me some things as well about how to check it and keep it maintained in between times to make sure it doesn't happen again. That was helpful too.

We're waiting on some money from American Home Shield, and I just got a $50 bill in the mail that I don't really understand what it's for. We had to get special approval for them to come work on our heat pump. They told us we had to pay for it upfront, and so we did. Then they said that they were going to reimburse us, and so we submitted all our paperwork, but we haven't heard anything back from them yet. It's been about six weeks.

The first day we were here, the air conditioner broke and it works fine now. The contractor was fast. The second day we were here, the septic system broke but nobody was sent out. I had to replace the broken part by myself and I still haven't gotten the refund. So it was not fantastic.

We're enjoying AHS a lot. We're very old and it’s very convenient to be able to have somebody to just call and take care of it for us. They also send me good people. Their customer service has been above average too. They get right back to me and help me.

American Home Shield’s service has been very good. The contractors they usually send out are professional and knowledgeable. We had to have our refrigerator fixed twice and I recently got a new set of hinges for my dishwasher. They've repaired our stove before and we also had them out to look at our washing machine. I recently had my garage door repaired too. The claims process works well and I haven't had any problem with any of the technicians that have come out. They have all been very pleasant. With having AHS, I like the convenience of making one phone call and then having people come out and fix the issue. We're very satisfied.

Cold air wasn't coming out of the AC unit. There was a motor that wasn't spinning properly. The technician had to repair a part and he was amazing. Having American Home Shield has been a sense of relief knowing that I'm protected against any of these older systems going down.

I logged in a report for three appliances on the 5th of June of this year. Up to date, my refrigerator issue has not been fully resolved. Express Appliances was the contractor and they are a mixed bag. The gentleman took two and a half hours to do a little fix and he was very diligently doing it, but I'm not sure of his competence level. He installed the gasket and after that, the fridge door was not closing properly. I have heavy-duty boxes placed in front of the fridge to keep them closed. Every time I have to pull out stuff, I have to first move those boxes then open the refrigerator.

The central vacuum system was seized. The motor was not working on the one I had. I called American Home Shield, and then they set me up. I had two claims. I paid them twice. The one was for my electric for my house and the central vac was one of them. The other one was for my cooktop that didn't work and it had a hairline crack in it. So, I paid the difference and I upgraded with them. That was great. But the first people that they set me up with for my electric and central vac do not do central vac. The tech doesn't know anything about central vacs. So, AHS had to schedule me with the second person that came. Both people that came were great.

I have four units in my house, and the unit down in the basement was leaking water. I put in the claim that evening online, and the next day, the repair company called me and said they would be out either that day or the next day. It was a smooth process. When the technician came, he said he had to clear up a clogged pipe drain. He was there for 30 minutes then he went back out and checked the Freon. He said everything was good to go, and I haven’t had any problem since. Everything went good.

The fan stopped working and the contractor came and fixed it the same day. The guy changed the fan and it cooled the house back down. He was very quick and prompt. So, I was satisfied with that. I recommend family and friends to have American Home Shield.

We had to get our AC fixed. The tech was very personable and knowledgeable. He worked quickly, diagnosed the problem and fixed it. With AHS, it was a fixed fee to get my AC fixed rather than pay some random contractor a lot more money which is good.

H.D. Service has always been great. They came out recently for my AC claim. I've also had a separate issue come up that wasn't a warranty thing and I called them for it and they did a really great job. They're awesome. AHS is awesome too. Their claim process is super easy and straightforward.

American Home Shield has been doing well for me for the years that I've had it. Claims usually are always taken care of. I only had one incident that wasn't due to mechanical failure and one out of the couple times that I've had them come out is okay to me. The only thing is, I keep seeing the price steadily climb. When I started, I was paying under $70 a month, and now, I'm almost paying 81 when their competitors are offering the same services for 70 or less.

My washing machine wasn't draining. When I went to take my clothes out to put it in the dryer, my clothes were soaking wet. The contractor that AHS assigned to me was fantastic. I used to deal with the old Jack's Appliances owner and these are the new people that took over. The lady in the office was very polite and the gentleman that came to the house to do the work was very professional. Now, my washing machine works like a charm. I was so happy with my experience and even though I had to wait a few days for the part, it wasn't like they left me hanging. They let me know in the beginning that it may take a little bit longer since because of the COVID, everybody is behind a little bit. But as soon as that part came in, the tech called me and asked if he could come out at 7:00. I said yes because I get up early to make my great grandson's lunch for school. And when he left, I put a lot of laundry in and everything was wonderful.

The freezer had stopped working, then it started working, and then it started building up ice and water in the refrigerator section. The guy from Sears had to come in and take it all apart and fix it. He was very thorough and educated me as well because I had a lot of questions, and it was a good experience. The claims process with American Home Shield was pretty easy, too.

When my hot water heater burst, the contractor removed the old one and replaced it with a new one. The whole claim process took a week.

I had an issue with my refrigerator. The watering line was not working. I put a claim in and an agency called All Valley Appliances came. They did well.

We've had American Home Shield for years, so we're pretty comfortable with it. It takes the worry out if something goes wrong. In our recent claim, Metro Air Services came out for our AC. They had to come out more than once and they were very professional through the whole thing. They fixed the problem and we were pretty happy. I actually called their boss and told him how great the kid did when he came.

The unit was going on and off very quickly and we could hear this swishing noise coming out of the air conditioner in the basement where the unit is. We heard that last year too. We had a new air conditioner, which American Home Shield helped us with four years ago. So, I was pleased with that and I thought about calling them and have them come and take a look at it. The tech came and he noticed that there was gunk totally caked on the outside of the air conditioner. It was terrible. So, he undid it all and washed it down. He checked the condenser and the Freon and everything worked great. He put it back on and told us what we could do or how we need to do it ourselves. And everything has worked fine since. We don't hear the sound. He was very professional, courteous and did everything the way it should have been.

We've had an issue in the past with a previous home, and part of the problem was that American Home Shield had not vetted the plumbers that had come out as well as I thought they should, and they were non-responsive to my concerns or complaints. We were with a competitor in the interim, but now, we're back. I did a claim for my faulty garbage disposal online and the website was much better than average. It was functional. Some websites are very difficult because the programmers either don't have a lot of experience in dealing with whatever it is their programming, so they don't cover all of the possible outcomes or problems. American Home Shield's website handled my issue just fine and I was able to get it done in short order and move on.

Perkins Plumbing Heating & Cooling replaced our hot water heater but the faucet that they fixed is still leaking. They've sent somebody out twice now and it's still not better. But they've been really good to work with.

We were very satisfied and happy with American Home Shield. It is a great investment and they found the right people to do the job for us quickly. The repair was very smooth and the company was professional. They got the job done quickly and cleaned up after themselves. I recommend AHS to all my friends in our neighborhood.

I used American Home Shield's service for an AC call just recently. I went online and used the online service that they had. I just selected AC issues, put a credit card in, and that was it. Then they sent a notice saying, "Hey, you had an appointment schedule." It was real easy. The guy that came was really professional. He got everything working fine. So, everything was great. The breaker needed reset but I worked on other stuff that was acting up too. So, he found those stuff that I needed done.

When my refrigerator started getting not very cool, the repair man tried to fix it. I was hoping it would work, but it didn't. I'm getting a new fridge, and American Home Shield ​is paying some of it.

The AC wasn't cooling and American Home Shield got it all taken care of. The tech recharged the AC and everything was great. I’ll recommend them to anybody.

I've had American Home Shield since I bought this house four years and I've used it about four times. Last year when I used them, I was on hold about an hour and a half to talk to somebody. But this time when I've called, it's been three to four minutes. They've gotten a lot better. That $100 deductible may seem pricey at first, but in the long run, it's not going to be at all especially in an AC situation. My premium is about 1,000 bucks a year but if something major goes wrong and I'm covered, then it's gonna pay itself off.

My water heater would never shut off and my bill was really high. Mark the tech explained to me what the issue was and where they were happening. He told me the first thing he was going to do was change the valve and if that doesn't work then we would probably have to get a new water heater. It turned out that was the issue and now the water heater is working. The claim process was very simple and smooth. I liked it.

American Home Shield's service to me has been good. Years ago, they replaced a stove for me. Other than my air conditioning, they replaced the condenser twice. We had to pay for freon though which I don't understand. It seems like they're not willing to replace the whole thing. That's the only thing I have a gripe about. I do respect the service but I don't respect different state laws that they have.

Westside Air Conditioning recently came out for our claim with AHS and they found a problem that the air conditioner had since the house was built, and they were able to solve it. They diagnosed the first problem and then they had to wait for the parts for two weeks to come in. Then, once the part came in, they came out the next day. After they did the initial repair, they also found other issues, so they had to come back three days later to fix out everything. We've owned the house for 10 years and the AC is working better than it has ever worked for us. Our deductible is $100 for the service fee and if we would have paid for it on our own, it would have been probably $600.

One of my air conditioning units quit. It was blowing air but not cold air. It took the repair people three trips because they needed parts. They fixed the air conditioning unit and now, it’s good. Having American Home Shield is okay even though the claim still cost me some money. I was surprised. I didn't realize at the time that I was supposed to pay for the Freon. Other than that, I'm happy I could rely on American Home Shield and had them repair my unit.

I was really pleased with the man who came to check the electrical problem I thought we were having. He was very knowledgeable and professional talking to us. The contractor still has to come back. We called and we asked about the status and they told us about it. When it is time for them to send someone out, they would call and let us know.

All American's scheduling method was interesting, but they did it via text just like they said. The tech showed up a little bit early, which was great. At that time, he was diligent. Everything was leaking in the air conditioner. There was a block of ice that melted. He cleaned out something and rinsed out the pump. For future reference, he took the little pump thing and showed me how to clean it once every three months. He was very thorough in his explanation and my unit is working fine now. I've dealt with other AC contractors in the past and one in particular took 56 days to get it right. They had to go back and forth, and back and forth. But the tech from All American was very punctual.

I've been a customer of American Home Shield for close to eight years, and for the last year and a half, their customer service and their follow-up are absolutely terrible. You're communicating with people that do not understand. They use offshore call centers. If I talk about a garden hose bib on the side of the house to someone here in the US, the person would understand. It took me 15 minutes to explain to this woman on the telephone. She kept thinking it was a faucet inside the house. It was ridiculous. Then, they have the hold wait for the supervisor to get on. It can run anywhere from 1 minute to 45 minutes before I can get a supervisor. Generally, at a supervisor level, they at least get some understanding of the issues or the problem.

The people that come out do give good service. South Belt helped me upstairs. I paid $1,200-something for the inside unit. I told the guy that we were struggling to pay then it broke again. We called the people and my wife talked to them. We wound up paying $70-something. They gave us a little discount because they had just been out there to fix the unit. But it was difficult to get the rep to understand what we were going through. We have been calling back and forth. The unit kept breaking and we would pay so much money. My electric bill was over $1,000 a month because the unit broke. We don't mind paying but if we’re paying the same amount of money or more money for the same thing, why can’t American Home Shield replace it.

I had three hose bibs leaking and Budget Air Conditioning, Heating & Plumbing replaced those but with one of them, they had to cut a hole into my basement ceiling. They said somebody is supposed to call and schedule to come patch that cut up. They said they weren't sure if AHS is gonna call me and schedule and that they've sent pictures to AHS. It's been a week and I haven't heard anything. But it was great communication from the techs from Budget and they were very professional.

In my recent claim, my washing machine was out of balance. It wasn't wringing clothes well. It was just like the clothes were sopping wet when they were finished washing. The repair person that came out told American Home Shield that it would cost too much to repair it. AHS has a program where you can go to their site and pick out a washer from there. But they didn't have one, they were out of stock on a lot of their inventory, so they offered me to go to a local appliance store and get one up to a certain amount of money. I did that and I put it on my credit card. I had to give them my receipt and they're supposed to reimburse me. I also had a claim on the ice maker on my refrigerator. They sent somebody else to fix that and they replaced that ice maker. Overall, AHS is good so far. I pay for months, I'm an elderly woman and I live by myself. I live next to my son, but I don't want him to come over every time I have something to repair.

We had an issue with a toilet that was stuck and wouldn't flush, and it had to be replaced. I put in the claim on a Thursday, and the plumbing company came out on a Tuesday. It was easy, accessible, and the process was smooth. The plumbing repaired it the same day they came out.

The contractor came to look at my AC because it wasn't blowing cold air. I told them the symptoms of what I noticed from the AC and then they replaced the thermostat. The claim process was very easy.

American Home Shield’s service is wonderful and I would recommend their service. It works perfect for me. Over these two years that I've been using the insurance, it has done a good deal for me. They're pretty quick. I have a pretty good service, so somebody comes right the next day or so. If I put some claim in the system, I will have an answer right away. I recently had an AC issue. It was lacking coolant and the drain was clogged. So, the techs had to do some sort of drainage out of that specific drain hose and it was okay right after that.

The dryer wasn't functioning so I submitted a claim online with AHS. Their website was very simple to use. Sears West Palm came to fix it. They replaced the belt. This service with the dryer was great. But the service with the AC that I'm going through is absolutely **. It's hit or miss with AHS.

When Royal Plumbing came out, I had a leak on my second floor. Our house also had a leak in the bathroom but the plumber was saying it was because the toilet is old and it was cracked. He said I would have to replace the toilet. He ripped out a portion of my ceiling to get to the leak. These are the original pipes on the house that was built in the late 1940s. He said that it was a preexisting problem due to the age of the house and the plumbing was put in wrong. He was young and I don't think he knew what he was doing.

When I call American Home Shield, I'm able to get in touch with them. They've gotten somebody out to take a look at what's going on. The contractors have been very accommodating. I've just had one or two that were a little sharp and impatient. The first time I called them was about a gas furnace and I happened to know the gentleman who came out. He told me that everything needed to be replaced, that it was in bad repair, and home warranty wouldn't agree to that. They told him to just do what he could to patch it. He patched it and it worked a little while, and then I had to call someone back out again for another patch job. That didn't start really well as far as that.

I had a great experience with my recent claim with AHS. It was easy to navigate through their website. They were also able to help me right away. At first, the people weren't able to come out for five days. Then they kept me on hold. But they looked around and somebody was able to come out the next day. The tech barely talked to me, but the work was very fast. He was in and out within 15 minutes. Our AC works now and we've had no issues with it since.

There was a smell in my bathroom. The plumber ended up changing the wax seal on the toilet because he said it was worn and that could have been the reason for the smell. He was good but I wouldn't want that contractor to come back. It was like me getting someone down the street to come to my house. It was a little uncomfortable. They didn't have any kind of mask protocol.

Sanchez Appliance came out for a washer claim and they tried to fix the issue. It had a squeaking sound and the tech tightened up a not. He said that might take care of it but two days later, the washer was doing the same thing. I called AHS this morning to put in another request for the same issue. The tech has called me and told me he could come out this afternoon to try to look at it.

We had an issue with the AC and luckily, it was a simple fix. Roman came out and he actually worked on our AC last year. He was with Air Climate Solutions and he was really top-notch. He is punctual and kind. He goes out of his way to make sure we understand what the issue is and he always makes sure we feel like our AC is running top-notch. He makes sure that there's nothing else wrong. We thoroughly enjoy having him work on our AC.

I'm having problems with my refrigerator. I had a repair person come out and work on the refrigerator a couple of times. He was very professional and he worked well. After he left, the refrigerator worked. A couple of weeks later, the problem started again and the refrigerator stopped working. American Home Shield sent out another contractor. He come out on Friday as scheduled. Unfortunately, the problem was not diagnosed correctly. They will have to order another part then reschedule another visit.

I love American Home Shield. When my AC unit was putting out air but it wasn't cold air, they took care of it, and I will highly recommend them. The repair man was gonna come on the same day, but I had to reschedule 'cause I wasn’t gonna be working from home until the next day. He worked around my work schedule and fixed my AC. American Home Shield is really beneficial to have, especially if you don't have a lot of resources to go to. If you need something fixed, you can call them. They'll set you up and it's a reasonable price every month to have it. It's a nice little cushion if you have an appliance or something go bad.

I've used American Home Shield and their people were very professional and good at getting the service I need in a very timely manner. There was one time that they didn't cover an item, which was in the contract. It was something with the garage door. There was another time, they didn't cover Freon for the air conditioner. That was part of your contract as well. The other times, the home warranty saved me some money. There was a contractor that had come out several times and I found them to be good. Unfortunately, I'm gonna have to look at another plan because the cost with American Home Shield keeps going up so much. I’ve had the home warranty for five years and the cost has gone up incrementally after the first year. I started out at about $58. My monthly bill last month was 75.

It's pretty simple going through the claim process of AHS, except if you have to get multiple items checked out. There's no good process for that. I had to file a claim to get electrical work done and none of the stuff was listed. I just hit “other”, and there was just one checkbox. Then when the guy came, he said, “We’re only supposed to take care of one thing while we’re here.” But when I was having an issue with the water not flowing, backed up in the toilet, and it wasn't flushing correctly, they took care of it and it works fine.