American Home Shield Reviews

My air conditioning was making a bunch of racket and I thought it was getting ready to break. The noise was so loud. I called American Home Shield and they gave me one company and but that company refused. They said they couldn't get to me for four weeks and I didn't feel that was satisfactory. I called back to American Home Shield, told them my issue and that the contractor refused to give me a sooner date. American Home Shield indicated they would contact them but they didn't get any response on them also. So, we canceled that order, then AHS set me up with Seabolt and they got right to me. Their techs said that it wasn't the problem that my neighbors indicated. It was just a loose bolt and they handled it. The AC has been working great since then.

Service is fairly okay. I try to get the same contractor that has come out and fixed before but AHS switches a lot of contractors. But I keep the service 'cause it's affordable and they got better when they have come out. I also keep the warranty because of my air conditioning unit which is one of the most important things 'cause we live in Phoenix Arizona.

My air conditioning wasn't cooling and the tech was timely. He was efficient and did what he needed to do. I was pleased. American Home Shield is a safety net so I appreciate it. I'm happy with their service so far.

Joe's Mechanical is excellent. But I've been trying to get my air conditioner done for a month and a half. It should not take that long. That is unacceptable. I'm 60 years old. I have a CPAP machine. I don't understand why it would take so long for American Home Shield to give an approval. Joe's Mechanical took my unit apart, was able to look at it and tell me that the wires were burnt. They even looked at my heater and said things were wrong with that. But American Home Shield sent out the Three Kings. They are scam artists. American Home Shield needs to fire them. They tried to get $450 from me to put freon in.

I had several problems with my refrigerator, so I contacted American Home Shield and submitted a request for repair. They immediately took my deductible and scheduled my appointment for repair. The tech that came out was very professional, and polite, and punctual. Everything is fine now. I've had American Home Shield for more than five years. I like having the assurance that if something goes wrong in my house, I have a trusted partner who will get somebody reputable out to my home for the repairs.

We had a leak. I spoke with someone from American Home Shield and she was very professional. She understood everything I said and they expedited everything as quickly as they could. A tech that came had to find the leak and repair it. He was very knowledgeable, friendly, and professional. The leak was fixed but he informed me that someone may have to come back because the water was still coming in slow. They had to replace some of the pipes because they may be clogged. I had to put that off and told the tech, "We will call you all back and let you know that he could come back out." If he's gonna be the same person, that'd be great because he already knows what's going on and how to fix the problem that's still going on.

There was a leak underneath the sink in the first-floor bathroom. The techs weren't able to come for at least two days. So we waited. The tech let me know he was on his way and he fixed the problem. With AHS, I like the assurance that if something major happens, I know who to call. It's not like I have to go research and get a first opinion, second opinion or third opinion from someone to resolve my issue. Sometimes, it's not as quick as I want it to be but the problem eventually gets resolved.

The claim for the electrical issue was wonderful. For the first time ever, everything in my box flipped off and we had a brownout. I wanted to make sure that whatever surge came through didn't do any damage. American Home Shield expedited it and a guy came out, looked at it and said that we were good. However, I don't know what happened with the ice maker. I got charged for a service that didn't happen and I never got my refund back. I had canceled it with the provider, and they were supposed to correct that, but that never got resolved.

If something breaks or goes down, American Home Shield sends someone to fix it for a fee. Sometimes, it just takes a lot of persistence to get someone to come out for things. Overall, my experience has been good.

The hinges on the microwave’s door were still attached but the door fell to pieces. My wife did the paperwork online with American Home Shield and the contractor called and did a video chat. I just showed them what happened with the microwave and they said, “Okay.” Then, they came and repaired the door. It’s working perfectly now. We got excellent service from AHS. We've been taken care of anytime we need anything. The guys are always courteous and awesome. I'm very happy to have them.

I like American Home Shield. They have been prompt. I had some issues with the cooktop that is finally being resolved. It was an issue of having vendors. I've been with American Home Shield for 15 years and this is the first time that's been this difficult. For a while, I wasn't getting communication. I would call in to find out what was happening. I had two different calls. One of American Home Shield's representatives hung up on me. Another one said they were going to do something but never got back to me. I knew that they were at a level where they probably couldn't do more. I was trying to find out who I needed to go to next because I was running into a wall. Once I was directed in the right way, everything from then on out was good. I'm very pleased with the resolution for the cooktop. It is being replaced.

I tried that new deal that AHS has where they send me a link and I show them what the damage is so they could forward it to the plumber. But it wasn't a plumbing problem. It was an HVAC problem. They transferred it back and that guy was excellent. He told me exactly what it was. He said, “But I can't be for sure. I'm a plumber, not an HVAC guy.” But he said he knew what the problem was. So they forwarded my claim to an HVAC guy. They came out and lickety-split, had it done. Explained to me the whole way, what was going on and why this happened. It was really nice and very informative. Spoke in layman's terms where I could understand what he was saying.

I had a problem with my dishwasher and the tech corrected that. He did a really good job and he was very professional and personable. I was pleased.

The AC quit so I called American Home Shield, and a representative came out. He found a faulty wire. He was gone in 20 minutes and the unit has been working fine since. We had a recent visit from an electrical outfit because we have four ceiling fans that are all going out. One is completely out. We are still waiting to get the report on that one.

I had a claim for my thermostat and I didn’t like the one that it was replaced with. But I just contacted American Home Shield back and spoke to a representative and they put in the recall. I received a call from the actual company of the person who came out and he asked me what the issue was and how he could fix it. And he came back out and did just that. It was a wonderful experience with the tech. AHS had fast service and quick response. They were very attentive.

The refrigerator would not keep the temperature. A person that came out to do the service and he was very professional. He improved the refrigerator the day he was here then had to order a part. He came back in a week's time and finished the work. Now, the refrigerator is perfect. I recommend American Home Shield.

AHS offered to settle for a refund of $420.00 of the $1260.00 it cost me for the Hot Water Heater replacement and a $75 trip charge credit. I decided to accept the offer and close the issue. My faith in their company has not been restored. However, I appreciate the prompt and friendly response from their Social Media Representative, Chapiel ** who negotiated the refund and credit for AHS. She should be commended for her professionalism and patience.

I opened a claim for my refrigerator and freezer that was not cooling at all on May 23, 2022. AHS sent out a company that came out on two different occasions saying they cannot fix. Then sent out another company with 3 different technicians who would come to my home on 6 different occasions to replace parts and fix my refrigerator - one working on it until 1:30am the next morning. My freezer is now working but the refrigerator still is not cooling properly. They then sent another company to diagnose the problem and he said he cannot fix it. It has been over NINE weeks without a refrigerator and a family feed and they are still trying to send another company. I have tried to speak to supervisor or escalations department but no one calls back. I don't understand how they can be so heartless and not care about people living without a major appliance such as refrigerator. When will enough be enough?

I signed up with this company after reading the positive reviews, there was no "home inspection required" and you didn't have a waiting period for service calls. I had the policy for about a month (first discrepancy) and filed a claim for a water valve leak (from my hot water knob in the shower). After I paid the required $75 service fee call, AHS assigned a technician to come out. The company they assigned A Water Solutions contacted me to schedule an appointment and we waited for a technician. When the tech came out, he was NOT friendly nor interactive. We showed him the source of our problem and expected him to provide a written diagnosis within a few days. We did not receive that and life happened.

I had problems with my air conditioning system, the technician arrived and after reviewing everything, he explained that he would change the compressor but that I had to pay $845.00 out of pocket.

Everything was fine with AHS. I had a good experience submitting my claim for plumbing.

The tech did a fantastic job. I had an issue with some stuff up in the air conditioning unit and they replaced it. You have Sears and you have Kmart, go with Sears ‘cause American Home Shield is number one.”

Our AC unit was acting up and we put a request in. The gentleman came out and heard the noise but said that there was nothing we could do until it completely goes out. Two weeks later, it went out. We put another request and it was another $75. The guy refused to answer the phone and I had American Shield call. They said they were going to expedite my claim but nobody called me back. We ended up having to pay out of pocket $500 for a fan motor. It was an all-day affair and really frustrating. But that was the only bad experience I've ever had with a contractor that AHS sent out. The tech who came after that bad one was wonderful. He was very pleasant and professional, and he got everything fixed.

The plumber that came out did an excellent job. The issue was something so simple. Whoever did the bathroom, when they put the shower head on, before they twist the shower head back on, they should have put epoxy inside of the ridges so when they turn the shower head back on, it would fill it. It was the same thing for the spigot in the bathtub. It was not sealed, so whenever we would pull the handle up to turn the shower on, the water was shooting back through the wall and coming down on the side of the tub. Once the plumber came in and put that on, I asked, "How long do we have to wait?" He looked at me like, "Wait? What?" He turned the water on, and it was flowing everywhere it was supposed to. That was great, and I was very impressed.

My dishwasher went out and the techs fixed that. The garbage disposal went out and they replaced that 'cause they couldn't fix it. Then my refrigerator went out three months ago.t They said that the compressor was bad and that it would cost more to replace the compressor so they just replaced the refrigerator. It took 10 days which was too long but a new refrigerator was gonna cost me $2,000. Recently, the faucet was shooting water out of the handle. The techs fixed that and it was really quick. I've only used the warranty five times, but in the three years that I've lived here, that will be thousands of dollars.

Everything's been good with American Home Shield. My dishwasher is not dispensing the detergent. I made a claim on it and somebody will come out on Friday. They already ordered the parts. I also had claims on my washer one time and on the toilet, and the technicians have been good. I like my warranty.

Sears came out for my refrigerator and it wasn't cooling properly. The person who was working on it said he could not get the parts for it so he recommended that I get a replacement. He told me that he was going to call back American Home Shield to get this information to them. I'm still waiting for my refund check, which should come within the next week or so. This is the first experience I've had with AHS and it was excellent service. I was very pleased with it and the people I talked with were knowledgeable.

I had an issue with the stove and the contractor replaced it. They were the best. So far, I haven't had any issues this year or last year with American Home Shield’s contractors. They're good.

Submitting a claim to American Home Shield can be easy. It can be done online, which is pretty straightforward. But the ability to speak to someone is the problem. Their call service is a program that’s open 24 hours a day, which is great. The biggest issue is there is not a direct line. Anytime something's wrong, you have to call and wait on hold. Sometimes I've been on hold 45 minutes and I've been on hold as long as an hour and a half. The greatest frustration is that you do not get someone whose primary language is English. So there's a language barrier.

We have had situations with plumbing, including sewage backing up that American Home Shield didn't consider to be an emergency, but I did. We ended up paying for it ourselves because it was on a weekend, but they would not escalate it to an emergency call. I didn't like that very much. On the other hand, a recent repair for a refrigerator leak went well. AHS had a bit of a backorder on a part, but it was less than two weeks. And they repaired it. The techs were very professional, on time.

My experience with them has been good. I had an air conditioning unit that was out. The problem ended up being a bad fuse. The techs fixed the problem.

When I first started with AHS 20 years ago, they did not have the best repairpeople. Now, they have really fine repairpeople. The standard has gone up which is great. My service has been fine. If you go through all of the steps that they put in place for you to have whatever repaired or replaced, they will see to it that it will be fixed like new or they'll replace it. They've done things that a lot of warranty companies would not do. I've been extremely pleased with them. The only complaint I have is sometimes, what we might consider an emergency, they don't really look at as an emergency, and it might be two weeks before somebody comes to fix the issue.

The bottom cabinet next to the dishwasher had all these Walmart sacks that I was hanging on to. When I went to clear it out, I noticed the mold and the saturation in the bottom of that cabinet. So that was when I kicked off the phone call to American Home Shield and all was great. They got me in the books. The contractor came by and after they took pictures of under my house, the tech and the American Home Shield person had a long conversation together and then they told me that they were not gonna cover anything. Also, I requested for the contractor to forward the pictures to me but they still haven't.

There was a leak that was coming from my toilet dripping into my garage. I caught it a few days prior and the contractor was out here within two days of me putting the request in to American Home Shield, which was awesome. The repair guys were a little bit late for the appointment but the company had called me ahead of time. When they got here, they apologized for being a little bit late and were nice to talk to. They were quick, efficient, friendly and professional. They moved fast and fixed the issue within 15 minutes max.

I called American Home Shield for my dishwasher that wasn't coming on at all. They worked with me ‘cause apparently, I gave the wrong account number. I didn't realize that the account number changes every year. I was kept informed through email and texts. By the time the repairman got here, it was a few weeks after I had called. At the time that they wanted to come out, we weren't going to be available because we were on vacation. It had already reset when we split the circuit breaker. It was a computer issue. It wasn't telling him exactly what that issue was. He told us that should it occur again to call immediately so someone can come out.

The garbage disposal is broken and I have to follow up with that because the contractor said that the wiring was too short so they couldn't replace the garbage disposal. But I've gotten the wiring fixed and changed out. I haven't heard back from them. I had a claim for the stove and American Home Shield sent someone out. The claim was okay. When the washer was shot, they replaced it. But it took over a month for that to get delivered. The delivery department stood me up three times. When you call them, they're rude to you and leave you hanging all day. I took off work twice and was stood up. They need to get rid of their delivery service too. I got another one with the garbage disposal. I had to call and cancel that one because I've replaced that myself because I never heard from the contractor.

The AC was not working. This was in our condo in Florida and we weren't down there. We have a smart thermostat and we saw that the temperature rose up to 80 degrees and when we turned it down, it wouldn't go down anymore. I called up AHS, told them what I needed, and they set up the service. Then, the contractor called and let me know when they were coming out. They went up on the roof and replaced a part there. Everything so far has been great and the AC has been working fine.

Sometimes our air conditioner wasn't working properly. The tech asked me to show him what was going on and I relayed it to him firsthand. He went outside to look at the AC unit and opened it up. He saw that a particular part was over its period and he said, "That's probably the problem." He checked everything else and made sure the fuse was good. He got a new part, put it in and it was all good.

The Sears tech was great when he came out for my claim.

Having American Home Shield offers a reassurance that if something breaks, it won't be terribly expensive to repair. I requested for service when the broiler on our oven wasn't working and the technician who came was very good. It turned out the broiler wasn't broken, and he explained how it worked.

There was a leak on the AC unit so I put it in for American Home Shield. Their contractor looked at it and it wound up being that the AC drain line was clogged. They did a good job.

I'm very pleased with AHS and I'm pleased with the people that they've sent out. They've been quality people that could handle situations. Recently, my AC unit was running and it was blowing fairly cool, but not cool enough air. The techs determined that it needed more Freon, which I had to pay for. They were very courteous and nice. They talked to me and explained what they were going to do.

I had an AC issue. Everything was taken care of and everything went well. I had a great experience with the tech. I'm glad I had AHS.

The contractor was Quantum and they were here when they said they were gonna be. They were very informative and they took care of the AC problem immediately.

American's price keeps going up on me. But I can't complain about the service I get for any time that I've called them. When I called them about my refrigerator, within two days, someone was here. Also, when I called them about my microwave, within two days, someone was here. The companies they have sent have been great.

The best part of having the policy is the financial predictability that if something happens, we know it's gonna cost $75 and there are not going to be nasty surprises. We've had a couple of different issues. We had a faucet replaced and Safe Cali Plumbing came out. We had a claim for the shower and Bear Plumbing worked on that. There was some leaking from the showerhead and they replaced a valve, which fixed the problem. The technicians that come are almost always good. We've never had somebody we felt was not competent.

The contractor checked my refrigerator three times. It was leaking from the side. It cracked on the bottom liner of the refrigerator, it all leaked out and it's soggy on the one side. The gentlemen that came out the third time have never seen that before. There is no way to fix it. They are going to replace it. This is the first time I've had to have anything replaced in all these years. It was very smooth. American Home Shield was always able to fix something. The contractors came out right away and were on time. Even if I called on a Saturday, they would be there on a Monday or Tuesday, and were efficient.

I never had any complications whenever I called American Home Shield and I say something was wrong. They say, "Okay, we'll take care of it." So far, the service has been good.

I had a good experience when I submitted a claim. The contractor was very good and everything is resolved.

I had a favorable experience with Home Shield. I used their service for my AC and the guy that came was really good. He was with Air Tech. He said the issue was with the part that supplies the power to the compressor. When that little part failed, the unit quit working. The disappointing thing that he told me at the end was that when he works with a customer and there happens to be another problem that he can also fix, American Home Shield assigns somebody else instead of assigning the same guy to do it. My thing is if the guy comes and I really liked him and he knows what he's doing, I would like for the same guy to come again.

I've had American Home Shield for about two months and their service has been good. I used it when the air conditioner wasn't working right and someone came out the next day and fixed it.

The hot water heater was not working. I looked at my contract with American Home Shield to make sure my hot water heater was on there. It was very easy to find and it was on there. I went to request to get it fixed. I tried to call American Home Shield initially but couldn't get through. I ended up doing the a claim online claim and the website is very easy to use. They had choices for what was the problem and it was, “no hot water.” I did that, sent sent it, and almost immediately I was told, “Okay. We got to fix up with the plumber.” Very quickly, the plumber called and said he had an opening and would be there in 30 minutes. That was fast.

I've had decent experiences with American Home Shield, but I had an issue with the request that I put in last week. I have a home that's on the market, and I had someone come and look at the dishwasher. When I put my request in, I just stated that the dishwasher wasn't working. The technician came out, identified that the water valve wasn't connected to the dishwasher, and turned that on. He gave me some suggestions on what should be done in the future to continue the life of the dishwasher. He also determined, because I just had granite countertops installed, that the brackets had not been reinstalled to connect the dishwasher to the countertop. He gave me the process for having that done.

We had an issue with our last claim for a washer and dryer. The contractor that American Home Shield used ordered a bunch of parts, but they would never come out and install them. I kept going round and round with both AHS and the contractor but nobody ever came and installed. So, I just gave the parts away and paid another repair shop to fix the washer and dryer. Other than that, they're using quick with getting a contractor out. I've never had to wait more than a couple of days for somebody to come.

Hill Water Works was great. They did a good job. We had a leak in our pipe. They had to come out because the company that American Home Shield had originally sent out fixed the first thing fine. The second thing they tried to fix made it worse though. Then they refused to come back out. AHS said that they disconnected their phone, and then they wouldn't take emails anymore, and they couldn't get ahold of them anymore.

Four weeks ago, I requested for AC service and the company didn't have anybody for at least two weeks. So, I had to cancel the appointment. But I still had been charged. Why would they charge me when nobody came. The appointment was taking two weeks and it was dragging long. I couldn't stay in the heat so I had to call somebody to fix it and I was hoping AHS could refund me on that service charge.

We recently had a claim for the water heater and we had no problem with 2nd Opinion Plumbing. They came out right away and fixed it. But when our air conditioner went out, it was a nightmare. It took about a day and a half for the contractor to come and fix it. I told American Home Shield that they were still responsible for those vendors that they were dealing with. It was 90 degrees inside the house. We have two dogs and they couldn’t tolerate it. My husband has a lot of health issues. So we had to go to our daughter’s, and the dogs had to get boarded a couple of days while the contractor came out. When they came out to fix it, it took them 15 minutes to get us up and going.

The tech was very nice, knowledgeable, and efficient. He was also on time like he said he was going to be.

I had issues on a water heater as well as the garage door, and the last one was a washer and dryer. Sears, the contractor, did a good job. At one time, they had to order parts but they resolved the problem.

The AC's fan was still working but it wasn't cooling. When American Home Shield contacted HMF, they responded immediately and were there that same day. They had to work overtime to get me in but they took care of my issue. I explained to them that there are two seniors living here and my husband has Parkinson's. So, they fixed the problem. The owner of the company and his service tech both came. They were terrific.

The people who came out for heating were excellent. It was taken care of very quickly. Everything we've had with American Home Shield has been easy so I have no complaints about them.

The repair man was really friendly, fast, efficient, and did great work. The blower inside the house wasn't working, so it wasn't cooling the house. I told the repair man about the problem, and he said he thought it was a capacitor and talked to me about it. He went and replaced the capacitor, and everything's back to working condition. Overall, American Home Shield has an easygoing process, and I've recommended them to a few people I know. It's a good program to be a part of.

American Home Shield is there when I need it. In the past, I've used it to fix my water heater and my garage spring. I recently had to fix my AC. It took a while to get to us but during the summer months, everybody's backed up. It took about 10 days for somebody to come out to my house. Once he came out, he fixed it in 20 minutes. The work that he did was very well. Overall, AHS is good when you need it, but it's kind of expensive when you don't. Still, you never know when you will need it. So, it's always a nice thing to have in the back of your mind knowing that if something drastic does happen, they will have my back type thing.

American Home Shield did an AC tune up at the beginning of the year that didn't do anything. But I've had other AC tune-ups that were good in other years. The people came out for the washer but then it wasn't fixed. But I couldn't just call the company to fix it. I had to go back through American Home Shield and reopen the ticket, which they closed without confirming that the washer was fixed. But it was easy to reopen and then there's a guy coming back out tomorrow. I'm overall liking the washer repair cycle.

Submitting a service request works better on the internet. When the hose for my air conditioner was clogged, someone contacted me right away and gave me an appointment. The tech came out, got it fixed and did a little extra with cleaning the unit out. He was excellent. He was professional and very informative as to how to keep my unit maintained. That was great.

Our recent claim with AHS went well. The tech came in but there wasn't really something wrong with the AC. It was just dirty. He showed me how to clean it, then he cleaned it for me, and then fixed it, and it was working. He also came when he said he was gonna come. He did a good job. I like having AHS. If anything is going wrong, I can just call them and schedule, and it's easy.

We’re liking AHS definitely. We had the rekey and then recently, we had the air duct cleaning service. The contractors that came out were great and were all very professional. They were punctual, which was really awesome. Some of them weren't available sooner so they tried calling to say that they could stop by sooner. But, it all really worked out.

I've been with American Home Shield for three years. Every time I call in, they try to fix issues immediately. They have very good customer service. I called when my electricity was so messed up on my refrigerator. Someone came and actually fixed it in five minutes.

I did a plumbing claim recently and some of the options on their website weren't as direct as what I was dealing with. I had a bathroom faucet and a handle that weren't working right. The only option I could choose was faucet. But there was a handle that wasn't working primarily and the faucet had a different issue with it. When the plumber called, I needed to let him know what was happening so he can make sure he had what he needed when he got here. Other than that, it's very convenient to use.

My ceiling fan fell from the roof. It cracked and it bent the frame. Also, my electrical outlets in the bathroom weren't working. The tech was great. He fixed all the issues. All my claims with AHS were pretty good. The only thing I didn’t like was I had to call them three times for the fridge. By the time I called them for the third time, it had ruined my wood floors. My insurance didn’t cover it so I ended up coming out of pocket. At the end of the day, they still covered the replacement fridge.

So far, American Home Shield has been great. It's pretty easy to call them to request service. We've used it a lot the last couple of months. This was the hot Texas weather. So we've had to call them to check ACs and bathroom faucets. The contractors came and fixed the problem. If they needed something else, they would come back.

Once the contractor finally got here, they told me my air conditioning unit needed a filter change, which was the reason why my system was freezing. Per policy, they don’t change filters though. So, I had to buy the filter myself.

1st Choice Appliance Repair has been out for two different things. They always give me a timeframe of when they're coming and they call when the technician knows exactly what time he's gonna be here. I don't have to wait for the whole time frame they give because they call with enough time for me to get back home or get there to meet them. I really like that. They also answer my questions and explain what the problem is or what might have caused it and how to prevent things from happening again.

The people American Home Shield sends out do good sometimes but other times, they have sketchy people. I had one situation where I tried to get HVAC people to come out and it took them over a week to respond. Then, they wanted an all-day window to come out so I couldn't schedule around but then, they didn't show up. I called AHS and they said that they could see on the computer that the people were already there. The contractor reported that they were at my house doing the work but they were not. I told AHS that I don't want those people to come to my house because they're sketchy and it was a big pain to get them canceled. I'm not even sure if I ever got a refund on that.

My central airconditioner broke down 5/15/2022. Now over two months and American home shield has not finished the job by fixing it. I have had two different contactors and the last contractor makes no communication at all. The parts are not available. American home shield refuses to replace the unit. I call everyday and just get the run around with their overseas customer service. I do not recommend American Home Sheild. I have the platinum plan which is worth nothing since they refuse to get my ac fixed.

The tech from Galloway Plumbing fixed my appliance and it went fine. We didn't have any problems with it. American Home Shield paid me for a refrigerator before because it was non-repairable. I like the promptness of everything with them. The coverage is excellent and I’m proud I took it out.

The techs that came for my dishwasher were wonderful and they got it repaired. The sucker works like it's brand new. The tech was very nice. What really was nice was the secretary would call and tell me the part was ordered. They would tell me when it got there and when he would call when they set up a date for him to come in. I was included in everything. It was very nice.

Our garbage disposal was broken. I placed the original call to have a plumber come out. The plumber was very nice but we couldn't get him for about five days. When the plumber came out, he said that since we didn't have a plug to put it in, they couldn't do anything until an electrician come out and put a plug in. So we were very annoyed at American Home Shield for scheduling him when he couldn't do the job. But the contractors were very good.

Recently, our compressor went out on our air conditioning system for two weeks and the part was covered under warranty. I called the people who put it in and the charge for them to install the part, which was coming from the manufacturer, was $2,200. Since it was that expensive, I turned the claim into American Home Shield. The contractor that they are affiliated with, Airtronics, came out and did an inspection. For the Freon, American Home Shield’s only paying $10 a pound and it's up to over $100 a pound so we paid the difference for that. Our deductible was 75. We paid about $800 instead of $2,200. It’s working fine now.

We needed to rekey our house. The vendor process was fine. The price was fair and all was good. Working with them was a good experience.

We've had two work orders in a month. One was for our refrigerator and the company that they used was horrible at communication. They were rude and didn't even call back. I waited three weeks. They came and the tech said, "We can't do anything about this," even though it was his second visit to the house over the same problem. Supposedly, they had sent us an email but my husband and I never got it. The refrigerator was never fixed because the parts are apparently on backorder and just one thing after the other.

So far, every time I've had to call American Home Shield, the experience has been great. Best Care came out for a heating issue. I really wasn’t satisfied with them. The air conditioning was working, but the front of my house does not cool down. So, they came and looked at the ductwork, and that was what I requested them to do, which was to see what they could do to get the front part of the house cool. They were saying that I needed a modification done to my ductwork. American Home Shield didn't cover that. The house was that way when I bought it, and it’s still hot in the front part of the house.

I had a previous job to fix my washer and I paid the technician $100, but for some reason, he didn't pass on that money to American Home Shield. So when I had another job, they refused to even consider it. They said, “You haven't paid.” But I told them that I’d paid. The technician said he would send me the money and for me to pay it off so that I can get my AC that had broken down in the middle of the heatwave. The technician said he would send me the check, but he hasn't yet.

The seals were bad on the refrigerator so, it was getting condensation in the freezer part. And when it got enough ice in it, it would melt and leak out on the floor. I spoke to an AHS representative online and the timeline he gave me met our expectations. American Home Shield tried to find new seals and eventually, they couldn't find any, so they gave us a new one. But that took a little while. If the process was a little faster it would have been better. But we're very happy with the end result.

My air conditioner unit had broken. I’m waiting for American Home Shield to approve for some parts that got to be ordered. Hopefully, they expedite it ‘cause I have asthma and it’s hot out there. They take too long to approve and communicate back with the contractor.

We had a small leak in the shower. I logged on online, requested someone to come fix something, told American Home Shield what the problem was. Mr. Rooter came over in a couple of days, got it fixed quickly. There was only one person but he was friendly and courteous. He took care of the problem. And that was it. Everything went good.

American Home Shield has been responsive. Whenever I needed something, they sent somebody. Sometimes, not in the best timely manner, but most of the time, they do good. Recently, the faucet on the kitchen sink broke and the garbage disposal would stop intermittently. The first plumber they sent was a young kid, and he didn't know anything. They had to send out a second plumber, Keilly's Plumbing, and they were real good. I used to just disconnect and reconnect the garbage disposal, and the last guy that came up showed me where the reset button is. The other thing is that, sometimes, the garbage disposal makes a grinding noise, but he said that, at this time, he couldn't do anything because he didn't see it.

My garbage disposal was backing up. The plumber was very professional and knowledgeable. He put his booties on and did everything he needed to do and corrected the issue. He had to rod it out but it works well right now. But the air conditioner issue is my big problem. The workmen were good but the unit itself needs replacement. No one from American Home Shield has called me back yet. They told me they have not gotten anything from the workmen. I've spoken with the contractor and they have turned in all their paperwork. That's where I don't understand what's going on. That's the biggest drawback I've had with American Home Shield.

Overall, it was a good experience from start to end. The only complaint that I have with the service provider, and I let the technician know, is that they came out on a Saturday. The guy was trying to get in contact with me because he was on his way to the property. It's an investment property. I don't live there. When I returned his call, it went to the office, but the office was off. So, I couldn't get in contact with the service provider. They did a great job. They were in and out. They fixed it quickly. But in the future, they need to ensure that they are available Other than that, it was an easy process. The HVAC technicians were very knowledgeable. They came in. They troubleshot it the right way. They isolated the issue within 30 minutes.

American Home Shield was excellent. It was easy to use the website and request the service, and they got back to us right away and solved the problem. My brother lives in the house I own, and they had a backed up drain incident that was caused by a heavy storm. Gallagher Plumbing contacted us to let us know they were in the area then they came the next day and my sister-in-law said they were great. The plumbers thought that they couldn't find exactly where the stoppage was, but they were able to clear it out that it was able to start draining. They also said to let them know if we needed more assistance. We've had several heavy storms since then and there's been no issue.

We had an issue with our air conditioning but AHS didn't have anyone. The reason was they didn't have anybody that serviced high-rise condos. So we had to dig up one of our own, which wasn't that difficult and that went smoothly. I'm still waiting on reimbursement. I wish I didn't have to hunt for the AC thing. Because I live in Houston, the fourth largest city in the United States. It's like not having someone in Chicago that doesn't service high-rise buildings or New York. Because there are a lot of high-rise condos here. So it would have been nice if you guys had that on the panel. Also, it would be nice is if I had some way of knowing what my status was on that on their website. Island Mann Plumbing came out recently and the plumber was very nice and competent. He diagnosed it quickly and said, "I really can't help you." I'd rather that than do some work and then bill us. AHS is worth getting.

The air conditioning was running, but not cooling the space. On a couple of those 95-degree days, the room wouldn't cool down on that side of the house. When I got a technician that could come out here, the initial complaint was on a Tuesday afternoon at 3:00. My claim was given to several contractors, but none of them could take care of the problem. I was told that because my air handler is in my attic, everybody doesn't do that. So they had to find somebody that would. My concern was, instead of them notifying me that they were the contractor that was supposed to handle it, but they couldn't do it, I was the one that had to call and say, “Okay, it's been 24 hours. Nobody's called me back.” That's what happened with the first one. And they said, “Oh, we don't do that.” I had to call American Home Shield back. They said, “We got another company. But that company, the same thing happened three times in a row.

We had a leak in the pipe. Techs came and they were superb and very professional. One option I was given was to tear up the whole kitchen to find the leak. Another option was to tear out part of the concrete and go overhead with the plumbing to resolve it, instead of tearing out the whole kitchen that we had just finished remodelling. They did their work and got it all done in one day. When they left there, the place was spick and span, and everything was working. They had to do some work in our utility room, our implement closet, to make sure that the lines were not gonna burst there. They did an excellent job. We've never had an issue since. I like American Home Shield. I’ve used them ever since we moved back to our home here in Lubbock. I will definitely use them again. All of my friends, neighbors, and family have the home warranty. Do it. It's a good deal.

My AC wasn't blowing any cold air. I called American Home Shield because I thought it was the AC not pumping enough air. I thought it was broken but it wasn't. That was what the technician said. What was wrong was my house doesn't have insulation. The AC is pumping, but the cold air going away because my house needs insulation.

I like AHS because I don't have to worry about searching for someone who is qualified or reputable. There had been a time that I've gotten someone and I didn't like them. I told AHS not to send that particular company anymore. With my most recent call with AHS, I didn't have a long wait time for the company to contact me and set up an appointment. The tech was professional and polite. He was good. He said I needed some more Freon.

The hot water heater was turned down too low, so that made the water start to come out. The rep turned it up and told me that and I was good to go. Also, the people who I bought the house from, for some reason, had put the handle for the hot water and the cold water, backwards. So when I was trying to turn the hot water on, the cold water was coming out. So the rep showed me that stuff.

Within two months of us buying the house, we had to replace our HVACs. I was a little surprised AHS didn't cover more. We have a regular deductible and altogether, it was $1,900, but only 400 was covered by AHS. I wouldn't even have minded paying a little bit more of a deductible if the overall cost was covered. But outside of that, we had our air conditioner go and that went pretty smoothly. We paid our deductible. A guy came out and fixed it and that was our only cost. So far, it's pretty good. It’s also simple submitting a claim. You just log in, make your claim and follow up if you have any questions. It's not all of that running around, being transferred to 10 different departments.

A repairman came out for the AC unit and replaced the capacitor. However, putting the claim in was not a good experience because the website was down. I called a number associated with American Home Shield, and they went ahead and coordinated with the contractor.

American Home Shield is a pretty reliable service. Right now, in this current environment, it's good for me to have someone to call and know that someone's gonna come out and do the job. When we had our AC drainage stopped up, I called American Home Shield. The service tech was a couple of days out, then I had to reschedule. They came out when they had availability and took care of the problem. The tech was knowledgeable, professional and timely. I’ve also had other issues a while back. I like the peace of mind that anytime I need a technician when something goes wrong in my home, I could just pick up the phone, and they can locate a technician for me for whatever reason.

We recently had a water heater replaced. It was an older unit and the building and safety codes have changed over the years. AHS doesn't cover that and it was required work that had to be done by a licensed contractor. Plus, it more than doubled the price which meant that if we have any electrical or plumbing work that needed attention and something is not up to code, we get hit with the difference. That's a hole in the insurance.

The breaker box had a circuit that was tripping. Reaching out to them by phone took really long so I went online. It was quick and easy and everything was done in a day. The techs took five minutes to diagnose and were able to fix the issue right away.

I’ve been with American Home Shield for quite a while, and I’ve only had one bump in the road. It was about my air conditioning when I was living in another place. What was required was the repair people would have had to break the foundation because the pipe runs underneath the house and there was a Freon leak. American Home Shield said they don't cover that, which was understandable.

I had claims for a dishwasher and a refrigerator and the tech was timely. He was nice and very professional. He didn't resolve the issue that day but he came back. I'm trying to figure out if he fixed the refrigerator but I'm feeling nimble about the dishwasher. I was having trouble with getting the cycle to run and it’s still having a little trouble. But it ran a cycle while he was here. It was a good experience and American Home Shield has been beneficial.

I like American Home Shield's services. I like the contractors that they send out and their professionalism. Infinity Plumbing came out for our water heater. They were very good. The heater was replaced. Overall, I haven't had a problem with AHS even though I’ve had out of pocket expenses that I wouldn't expect.

I am furious with AHS. I filed a claim for a microwave and they made me do a video thing. They saw what type of microwave it is and that it's a countertop with a built in trim kit. I paid $85 for the service guy to come out and I had to wait about five days for an appointment. He said he didn't think it was covered and that it was still considered a countertop even though it's built in with the trim kit. So, he left. I didn't have the actual contract but since AHS they did the video, they should have told me that in the first place.

Loyal Home Services, the contractor for the AC, was nice as well as the garage door guy. I've used American Home Shield a couple of times and the ease of being able to call one place than finding the contractor is good. I like that they have enough contractors because I've had a home warranty that had zero contractors before so they were a pointless service. I've had warranties where I pay the co-pay directly to the service provider and this is the first one I've had where I pay it to AHS. That was a little bit different for me but it doesn't matter either way.

A very young nice man came for the air conditioning and he did repair it. This time, I had an excellent experience with American Home Shield. The first time, I didn't, but they corrected it.

Tru Tech Heating & Cooling came and the service was not good at all. We had to get another company to come that wasn't with American Home Shield. When that company came, the guys said that a lot of wiring was old and bad and Tru Tech didn't change it. We would have never known that if we had not called the other guy. Other than that, we've had pretty good service.

When I submitted a service request for my AC, my experience was good. The repair company came and they were perfect.

My air conditioner was making a real loud noise. I went to the unit that sits outside and pulled grass away from it, and it stopped. When the tech came out, he looked at my system then he went outside, put his gauge on the air conditioner and checked the pressure of the Freon. He went back and told American Home Shield what he thought, and there was something he wanted to do that they didn't cover.

Had one request for service. A vendor was assigned like a day. Within three days of that, the tech came to work on our AC issue and resolved it that same day. I was really pleased with the timing of everything especially given that it's the middle of summer. The tech was awesome. I wasn't able to be at home and he said, Yeah. I'll just walk around. I'll just check everything from the outside." I had a minor in the house so I didn't think he could be in the home with a minor and he was like like, "Well, I can't go in the house. But I'll walk around and do an inspection of the outside and all. Then if I need to go inside the house, I'll let you know." He communicated well and he was able to check my Freon levels on both units. He also had the part on hand to fix the issue. It was awesome and spot-on.

I would always prefer to do a claim online. It's a little easier. Just multitasking. When the mainline to the house backed up, someone was out within 24 hours, and it met my expectations. They snaked the line out. I didn't get a lot of expectations from them in regards to what to expect, but I got an email that the $125 I had to pay was past due. I just went in there and paid it a couple days ago.

When I call the customer service people, they’re right on spot. I don’t have to wait long to talk to anybody. They’re very informative. We had an issue with our AC unit about three weeks ago, and it was taken care of within 24 hours. The gentleman was very nice and informative as well.

The garbage disposal was stuck, and the tech cleaned it, and it’s working. My tenant dealt with him. I've been with American Home Shield since June and I’m satisfied overall.

The service is good so far. I have an HVAC claim that somebody looked at yesterday. It's got to have original parts 'cause it's a variable speed motor that burned up. The techs have to get it approved through American Home Shield. If that goes well, it'll be good and I don't see any reason it wouldn't. I also had an ice maker claim too for the refrigerator and the tech fixed that.

Bell Appliance Services came out. They worked on the refrigerator. One of the codes posted an F1, which meant that the ice maker fan was out. I did the claim to American Home Shield over the phone. They told me the name of the company, gave me the contractor's name, and then told me that he would contact me, which he did. Everything worked out okay. The first call I made was for the microwave. They screwed that all up but so far, so good. They fixed it.

I'm really happy with American Home Shield. They're excellent. We just use it for our AC unit and the claims process is very easy. I call up and then pay the service fee. The guys came out right away, fixed it, and we were happy. They were very polite.

Home Shield does good. All I have to do is give them a call and they send someone right out. I had a claim recently when my hot water heater sprung a leak in my basement. Everything went real good with this claim except the contractor cannot put the hot water heater in because I have asbestos in the flooring and they're going to have to evade it.

The air conditioning unit has to be converted into another type. The two different technicians who had been out and looked it said, “This is outdated.” They both came to the same conclusion that the upgrades need to come, but American Home Shield is a little slow on acknowledging that. On the policy, that air conditioning unit needs to be replaced. Other than that, everybody at American Home Shield had a perfect attitude, and they were very open and honest. They were very clear and concise about the product itself. When the dishwasher needed parts, I asked the repair guy, “Does it need a replacement?” He said, “Oh, no. We got these. These are standard dishwashers that they put into new homes. And actually, we have plenty of parts for that.” It was a simple fix, and he was efficient in coming in, seeing the problem, and taking care of it. He got the part, put it in there, and the dishwasher was working.

I did a claim online, and the plumbing company called me for the next day, and we set an appointment. It went well, and the guy who fixed my issue was fabulous. He did his thing, and so far, so good.

I have put in a call in July for my AC being down. American Home Shield sent a technician out the following week. They came in that Monday, looked at it and said, "There's nothing wrong with the AC. Your drainage pipes are clogged and I don't do that. I'm not a plumber, so I can't do that. I'll go back and have the $100 that you paid for this service switched over to the plumber." I said, "Okay." I would call AHS every day and they would say, "Well, we can't find a plumber. Just call us back tomorrow."

They didn't complete the last job. The plumber had to cut a hole in the ceiling and said that AHS will get in touch with me after they read his report and they spoke of fixing the hole. That's been a while back. Other than that, everything's been really good. Draingo was efficient and the guy came when they said they'd come. They fixed everything. I used another contractor for the washer and dryer and I'm satisfied with them. I had to pay that one time even though they came out four times before they finally got it right. Thy did it until they got it.

We really love the service. But sometimes the representatives are hard to understand. Also, the last service we requested for took a bit of time to find the contractor to do the work. But other than that, everything's been going great. Having a home warranty definitely saves a lot of money. If I didn't have it, I would be paying a lot more for costly repairs. The $100 deductible I pay is phenomenal. We're very thankful for it. AHS is a great company. I really enjoy utilizing them.

My air conditioning wasn't working and so we called Home Shield. American Home Shield sent me the right people for my air conditioning. They were exceptional. They worked hard. They got the job done, and my air conditioning is working top-notch. I'm very satisfied with them. However, I have a dryer that I called about. It hasn't been working for over a month. I called AHS immediately when the dryer stopped working. They sent me a clown. He had like marbles in his mouth and it was very difficult to understand him but I kept hearing him say, “No electricity. No electricity.” So, when he pointed to the socket, I said, “Yeah. There's electricity.” Then he put a machine that points to the electricity, and his numbers were super low like, and my dryer is of a higher voltage.

We have had American Home Shield for several years and we've had good service with everything up until our last experience with the heating and air company that we dealt with when our AC was out. I put a request in via the website late on a Thursday night. The system assigned somebody who happened to be an HVAC company that’s 30 minutes away from us and would come from another state. This seemed odd because we have plenty in our town that deal with the home warranty. We didn't get any notification from them on Friday. Monday was the new Juneteenth holiday, so I left it alone because even though in those kinds of industries, it's not really a holiday to me and most places like that aren't closed. But I called American Home Shield on Friday and was told that the service company had 24 to 48 hours to make contact with me.

The contractor came out because my air conditioning was running constantly but wasn't cooling. I called American Home Shield and put in an order, they sent me someone who would come, and I had to contact them to find out when. The tech cleaned off the coils outside and added three pounds of Freon. The guy was very nice. He cleaned everything off. The Freon is not covered, which I knew ahead of time. He looked at the thermostat that I had and said he couldn't do it. He would have to come back for something like that because he wasn't familiar with them. They're smart thermostats.

A contractor came out for a garage door opener. They were very prompt. We couldn't have been happier. Outside the difficulty of reaching someone to speak to about things, normally American Home Shield runs fairly well.

I like American Home Shield. But the companies they deal with, some are good, some are bad. When I have a problem with my appliances, I want it taken care of because I pay American Home Shield money. But they keep going up and up. Also, they should send better people out here that know what they're doing and get the job done. If you don't know what you're doing, then you're not the right person for the job.

American Home Shield is doing good. It's worth to pay them. My recent claim was for the garbage disposal and they resolved it.

The owner that sold me the house had American Home Shield extended for one year for me. Last year I had to pick it up and I paid for the whole year off at once, so now I don't have to worry about it. I love the home warranty. I used it for a toilet claim and I asked for a new one to be put in. the one I had was not working. I’m in love with that new toilet. I had to pay $500 and I would do it again.

We had an annual tune-up with American Home Shield for the AC and it went very well.

Everything went well when KC Appliance Repair came out. My microwave was popping circuit breakers and they fixed it on the spot. I find AHS somewhat convenient. But, we had a plumbing issue that they couldn't get anybody out there for a couple of days. I couldn't wait so I took care of that on my own.

I had a bad experience on my first initial call with AHS. I reached out to my rep here in the Carolinas and to the rep down in Florida. They escalated it. Somebody was supposed to come to my house. I waited for him all day. They said they came and took a picture of the front door. I never saw them. I never heard them. He heard my dog and ran. The second gentleman that came out was awesome and very knowledgeable. When I ultimately got the service call, it was good. He addressed the problem. It was really simple. I appreciated it. If I need to have any other work done outside the warranty company, I will use him.

American Home Shield got the repairman to come to our house and fix the issue. But I'm still waiting for them to replace my microwave, and they haven't called. The microwave is not repairable. So, they called for replacement. That's one case that's needed to be fixed, including the dishwasher and refrigerator. Other than that, AHS was helpful.

I called, and the air conditioning guy was here within three days. He fixed it when he was here. He said my unit had a leak in it and he filled it up with Freon. He said it'll probably have to be filled up, but this will get me through the heat right now until I call it in again. So far, it's holding with the Freon in there. The air conditioning guy also said if I had any more problems with it, call him back. He did a damn good job, and I know him too. He does good work and I would recommend him to anyone.

I wish American Home Shield would source people in the States. I know that India is cheap labor, but they don't understand me completely. There's always a language barrier with these guys, and I can't email anybody my complaints. I can never just go on the app and request information. I go on their website. It's very simple. I can't just email them. There's no form to email anything even on the app. They should source people here in the States. I can't even talk to a supervisor when I call to complain about something. The other thing I'd like to complain about is they should have the contractor touch base with me the same day. Or just someone to say, “The soonest we can get out to your place is this day.” This last incident I had, I had to wait at least five days. I reached out to them just to confirm that they were coming the day that they said they were.

The AC was not cooling as much. The actual temperature was over four degrees higher than the set temperature, which was not normal. I was concerned because it's hot in the middle of the summer. I submitted a ticket online through American Home Shield. I asked them to check on it and make sure everything was functional. Their website was easy to navigate. I was sent an email and a text with the information about the company - their name and a time frame that they would come. It was an excellent experience with the tech. He asked me about what exactly the issue was. Pretty thorough questions. I showed him all the pertinent locations of the AC, the blower, the condenser, and then he went and looked at everything. He explained everything to me and told me everything that he did and his recommendations. I've been really happy with AHS.

I like American Home Shield. The service has been great. I used May Heating Company about a year and a half ago, and they had to order a part and it took a while to come. But they talked me through it. The guy remembered me when he came in and serviced the unit because it was leaking and it caused damage to my ceiling. They did the work and I was pleased with them. All the companies that AHS have is not phenomenal, but this one was phenomenal. They need to vet some companies. I had a problem with my washing machine and it took six companies to come out to repair it. One guy said all they had to do was remove the tub out of the center. Other people didn't want to do the work but he did it and it was serviced. I called AHS and told them the situation.

Whenever I call AHS and after I pay, the techs come and do what they got to do. I have never had a problem. The only problem I had was when I had a claim with my dryer and some of the contractors would not cover them. This dryer was no good. The tech who came kept coming out and doing it. After the third time, I said, “I need me a dryer. You’re either gonna fix it or not.” He was just making up excuses to come back. He would also come in with no mask. Also, after I told him I didn’t want him anymore, his wife sent me a really nasty message, which I didn’t appreciate. I called AHS and told them that I didn’t want him anymore, so AHS sent somebody else out. As soon as the second company came out, the tech looked at it and said, "I knew this was no good.” They also had their masks on and they showed their badge. They were very good. I had no problem with that company right there.

We've been having some issues with my AC and whatever vendor AHS is sending out to me tells me it's a 48-hour hold before they can come out to do service. American Shield would not let them come out unless it’s after 48 hours that they received the claim. That's not really cool because in Texas, we're in triple degree weather and it's super hot. When you have kids and dogs at home, it's not that great to be telling someone that.

The dryer wasn't heating up. The rep was excellent. He worked with me very well. The tech was very professional and he did a great job. He said he put some little part in the dryer and he told me not to use it until I get someone to into the home and blow out the dust from it. I did that today and we turned the dryer on. But it's not heating up.

I've been with them for almost five years and my very first experience was not very good but now, it's been amazing. I had two bad experiences but other experiences have been great. The service is timely and friendly and the customer service has been great. It's been a great help and benefit to me. Authorized Service came out for my dryer and it was great. They were in 15 minutes and I'm glad the dryer didn't have to be replaced. Also, it was a little sooner than they thought it was going to be, which was a plus. I didn't have to be without a dryer.

My kitchen faucet was leaking and my ice maker wasn't working properly. Two different companies came and resolved both issues the first time out. With American Home Shield, I'm not having to worry if something breaks in my house. I’ve been with them for over 10 years and have no issues with them other than the $75 service fee. It was only $50 when I first joined them.

I had an issue with the microwave/convention built-in oven and I had a good experience with American Home Shield.

I've had a few work orders so far and most of them have been handled fantastically. I'm very impressed. But one of them was not handled well and I had to fight with American Home Shield over and over again. We have a dual oven-microwave combination mounted on the wall and both of them were defective. They sent out a technician and he couldn't even get the parts. He tried to fix the oven but he didn't really fix it well.

I'm very happy with AHS. The contractor did a wonderful job. I had an ice maker that went out and my front load washing machine had a hole in the monitor. The tech replaced that and the ice maker thing. He was very courteous. I'm hoping that I continue to have good experience with American Home Shield.

My dryer downstairs wasn't closing, so the contractor had to fix the door. American Home Shield is pretty easy to deal with. I've only had two claims in a year but it was pretty good experience. You pay for a service and they're responsive. So it's all good.

I called in a claim to American Home Shield because the element of the oven broke. Service people came in and had to do what they needed to do. They told me they had to order a part. Being that the oven was old, the service guy was hoping he could find the part. He found it but it took another five weeks by the time we got the oven fixed. American Home Shield is there when I need it. It's convenient. I need it because I can't afford to pay full price if anything ever breaks down. The only downfall on that is just about every year the monthly fee goes up and that makes it much harder for me. On top of that, I'm a single household income.

We had a claim for our garbage disposal and the work was perfect. American Home Shield replaced it because it was broken. The repairman was in and out in 15 minutes. I'm very happy with the service. American Home Shield did a great job and fulfilled my expectations.

I'm pretty happy about American Home Shield. There were some hiccups here and there with our claim for a broken AC unit. But overall, it was taken care of. Some of the parts didn't match up with newer parts and the warranty only covers comparable or compatible parts. So we had to deal with the issue of that. Also, one complaint I had was that when it comes to ordering parts for the service department or service company to do their job, there was a backlog on the parts. They have a supplier that they have to go through and they could not give me an arrival date for the parts to be shipped. So, I had to go a different route because they said they weren't sure when the parts were going to be. They contributed to the supply shortage that's happening across the world.