American Home Shield Reviews

The interior of the system seemed to be working fine but it was loud and rattling noise on the unit outside on the compressor. I put a claim online and the thing I don't like about the website is you're kind of limited on the reason for the claim because of the dropdown menu, and you have to pick from a certain list of things. AHS could allow you to be able to customize the reason more than just picking from a list though there's a box where you can add comments. But as far as using the website to file a claim, I kind of like it because you don't have to call and wait on hold.

The AC furnace unit would not cool the house. When it was running, it smelled like wires burning, so I was afraid. I shut the unit off and bought two air conditioners for the windows and then remembered that I have a home warranty. American Home Shield sent a tech out. He was rude to the girl on the phone that he was talking with. He was also bashing American Home Shield to my daughter saying that they never agree to fix anything. When they sent him back, he did an excellent job cleaning the furnace. He was not the neatest contractor in the world. But the unit is working perfectly now.

I had a couple of claims with American Home Shield and most have been for a fridge that was leaking. They assigned someone very promptly. The company assigned sometimes comes immediately and sometimes it can take up to a week for them to come because they're so booked. I also did a claim when our heater was not working and someone came out to check on that. He was very prompt, arrived on time, and was very courteous. He did a little extra check of our air conditioner too while he was out there. That was very kind of him. American Home Shield has been good so far and I'm completely satisfied.

I was having trouble with my garbage disposal. I had done the Allen wrench thing before to clear it up, but it still wasn't working. I didn't realize I had to do a reset. The repair company came over here to show me the reset button, then it worked fine.

The original claim was on the phone, and then I called in last Friday as soon as I got back. It was 97 degrees, and it was 92 inside my home. I turned on the AC and it did the exact same thing. So I called immediately and filed a new claim. American Home Shield said they would get back with the tech and have him come back out. The tech only did the work on my air conditioner less than a month ago. AHS was just going to call him back out because he has been in my house before. He has always done a good job. But it’s the exact same thing I told him about. He was there when I wasn’t. He called me when he was done with the work, and said all he had to do was change a battery in my room. I said, “You know, I don’t think that’s it. Because I could still turn the AC unit on with the remote, because it’s a wall unit. But you’ll have to stay there for at least a half hour because that's what happens, then it turns off and it won't come back on.”

The plugs didn't work in the guest room. Then downstairs, in the living room, the electrical outlets were not working. When we were plugging something, it wouldn't work. The last company had come out was probably the third company, and they seemed to have fixed the problem. The other ones put band-aids on it, but we didn't know they had put band-aids on it. But this last company realized what the issue was, and had come in and fixed it. They had to come out twice. The tech did his work and cleaned up, moved my furniture back, and left. I will refer Home Shield, which we have. They usually send out competent people where you don't have to keep making requests, and that it's one copay for the individual to come out and they fix our issue. We've been in this house for 15 years and we've had Home Shield that long as well.

The experiences we've had with American Home Shield have been okay. But we only called them out for keys then we spent $75 for the initial call, and then we had to spend another $145 on top of that. Now we're calling them out again $75 for an air conditioner guy. We have an AC issue where the condensation is coming down into my attic. The guy said that the connector where the condensation goes back into the plumbing had come out, and he wasn't sure if it would stay there because it wasn't something he would fix, it was a plumber that would fix it. He said that it had cracked. It must have vibrated out again.

The tech was extremely helpful. Our AC unit was blowing hot air and he came out immediately. Having a home warranty, I don't have to pay for any surprises. Everything seems to be covered. You always have surprises that come up, and you know it's going to be taken care of.

Sears came out for our dryer the next day after I filed the claim. The young man was efficient and he fixed the problem. That dryer has now broken twice. It's probably $500 worth of repairs or more and we've paid $150 for the copay. We had a problem with the dishwasher too. We've had American Home Shield for three years and we've used it three times. It’s been worth it every time.

The AC wasn’t coming on and off. So, the thermostat wasn’t reading anything. It took a week to get the techs out but it was in a timely manner. My husband made a claim to American Home Shield on Friday of the week before and the contractor fit us in on their first available. The two techs were wonderful. I explained to them what was going on. They assessed the situation fast and told me exactly what was wrong. They weren’t even at the house long. They fixed everything and explained everything what they had to fix and what I need to look out for. And then, they were on their way.

There was water leaking out of a pipe. We called American Home Shield and it was not difficult at all to get in touch with them. I received the contractor's contact information and when they would be here. When they came, they would leave us a card to make sure we knew who came. The repair people interacted with us while they were doing the work and throughout the whole repair. They told us that they were replacing the pipe. They had to remove the sink, and they're not finished yet with the service. I would refer AHS. I've utilized their services, and they did well. It was a professional experience.

Everything was good when Walston Mechanical came out for plumbing. They came out initially to fix the toilet. It was two toilets I put in for. They came out and once they left, one of the toilets started running or leaking. But it wasn't leaking on the outside. It was leaking inside the bowl. It just so happened to take place when I was out of town. The water company called and let me know that I had a 100-gallon an hour leak going on in my house.

The master bathroom toilet was clogging. The tech was a nice older guy. He stated that he had to replace everything in the master bedroom toilet and he seemed to know what he was doing. I haven't had a problem since he left. I was satisfied that he did a good job. However, I've had issues with AHS in the past. That was with a dishwasher that really needs to be replaced. AHS sent me the same plumber on three occasions and he hasn't gotten the dishwasher to work like it should.

I had an issue with my toilet. It was kind of rocking. The gentleman came out and he looked at it. He said something was wrong with the seal. So, he removed the toilet, fixed what was underneath to make it fixed level and not rock. He took about an hour to finish the job. He was very professional and explained what he did. Everything's working fine. American Home Shield has a great claim process. I'm able to go online and put a claim in and they assign a company who comes out and does the job. I haven't had any problem with American Home Shield.

I've had a problem with AHS one time when our garbage disposal went out. Then recently, I submitted a claim when my dishwasher wasn't draining right and the soap dispenser wasn't opening. The appliance service guys came in, they fixed it, and everything's great until now.

Having American Home Shield is a sense of security, especially when my wife tells me something is broken. I’m rest assured that if I called American Home Shield, that I'm going to get that rectified in a shorter time. I can call them and they are very responsive, versus me trying to search around to find a person to come out, whether it's my refrigerator, my washer, or my dryer. Typically, within the same day, I'll get a call back from the vendor, and then they will come out within three or four days.

The City of Dallas came out and said that there was five gallons of water leaking out per minute. So I called AHS and then they called back and gave me the name of the contractor that was gonna come and take care of the problem. The contractor did good. My experience with AHS has been good. I like the ease of knowing that if I have a breakdown, I have somebody to come take care of it.

AHS could make their coverage a little more inclusive for people that live in rural areas. We have private wells and septics and I don't think they do a good job covering those. Also, the fee should be a flat fee and should not increase every six months.

One of my outlets, my GFI, was not working, so I called American Home Shield and the contractor came out. The tech troubleshot everything on my outlets but could not find the issue. Then he told me that he had to go into the attic to trace the lines because he thought that it might have been a rodent that might have chewed through the line. So I had him get up the attic, and then I called back. But they wouldn't answer my calls for a very long time. It took me five times and the person that answered me was somewhat rude.

Hers and His Plumbing - Florida came out to fix a couple of things. Two of the things they fixed were fine. The last thing was the toilet in my master bathroom. It was running. We assumed it was the flapper because the flapper was sinking in. But once they left, the handle became really hard to push. Maybe the chain was too loose and then the toilet is constantly running now. It's running a lot longer than it was previously. It'll run for four or five minutes and I have to go in and shut it off.

Initially, it took American Home Shield forever to get something going on wiith the dishwasher because of delay in parts. So we waited several months to try to get something done. But they finally figured out that they could go ahead and replace it, which was a good thing. I wish they had done that earlier. We put the request in back in March and it was before July that they ended up just saying they couldn't get the parts so they were just going to replace it. But once they decided they can replace it, things moved real quick. We got a thing on the email come in and we got a gift card for Lowe's. We're right now in the process of picking out a dishwasher at Lowe's and getting them to come and install it.

Normally, stuff gets fixed pretty quickly. But we're in some kind of holding pattern waiting on parts to come in for the AC. Floyd came out first but they don't work on this particular brand of AC unit. So when it got into the nitty-gritty, they had to refer it back to American Home Shield and Home Shield had another company, Blizzard, come out. I have a hard time believing that it takes two weeks to get in any part anywhere in the world. The air conditioner should get fixed sooner than a two-week waiting period. Sometimes American Home Shield is like, "We're going to try to piece and part it together," instead of replacing the unit if it is bad. But in general, I would recommend American Home Shield and I would renew with them.

The air coming out of our AC system was no longer cooling. American Home Shield's claim process seemed very straightforward and quite fair. The service itself was very promptly scheduled and taken care of. The service call identified the issue and it was an inexpensive and quick fix. We were back in good shape that same day of service. We were quite pleased. Our experience has lent support to the notion of a home warranty being a good preventive investment that I would recommend.

I had a claim on my faulty dishwasher. The contractor came out and didn't think that they could fix it because there were multiple issues, so AHS replaced it. I also had one small claim recently on the air conditioner. The guy diagnosed it super fast, had the part on the truck, which was a capacitor, replaced it, and off he went. It's my first year with AHS and it's $40 and something per month, which is going to go up, which is no big deal. But even if it goes up and I had these two similar type claims, I'm still saving money. Both contractors did what they were supposed to do. As soon as I paid the $100 deductible, AHS got things rolling, so it was all good. I've already told a couple of people in the neighborhood because they couldn't believe how fast AHS got out here.

We had a garbage disposal in my tenant's unit that had a problem. Right away, American Home Shield called the contractor and that same day, they came. In 24 or 48 hours, they changed the garbage disposal. We had another claim for the drainage that had some issue. Right away, the contractor called me. The same day, in two hours after they were assigned, they were there and resolved the issue.

Having AHS, I only pay 75 bucks to get a plumber out so it's good. Wades Plumbing was great. The repair was done quickly and well.

If I knew how things work, I would fix it myself and avoid the cost but I’m not an AC mechanic, that was why I called American Home Shield out. The first issue was there was no hot air coming out. It was at 10:30 at night. And of course, it always happens on a Saturday night. I was in the kitchen. My wife was out in the bedroom, and she said, “There's something wrong in the air.” I said, “What? How do you know?” She went, “I just felt it go on. I normally feel a whoosh of cold air, and it came out warm.” So, we looked. The fan was not running, but the air handler was running and blowing air. In other words, the thermostat was triggering and the thing was kicking on, but the outside unit wasn't working, and it was just blowing warm air.

I had an issue with my AC that on July 14th, a contractor came out for. They diagnosed the issue and submitted the claim. I then followed up with AHS to discuss options. They told me about the cash out option and they said the other option would be they replace the AC unit and I will pay for modification fees. Before we found out the detail about the cash option, I had to follow up with them for two weeks. When I called, they would always say that the cash out option people were on lunch or that they had left for the day. After two weeks, I found out that they would only offer me $1,816 for the cash out option so I denied that option and told them I was willing to pay for modification.

My icemaker didn’t make ice, and Digital Warrior came out to repair it. The repair man was very friendly, clean, professional, and polite. He called before he came out then took out the icemaker and seemed to know what he was doing. He had to order a part, but when he put the new part in, he still found a problem in it. He ordered another part and hadn't been back yet. It takes time to get a part, and that was a week ago.

American Home Shield is supposed to send someone to do the rough finish on the ceiling where the plumber had to cut holes. They might have tried to call me and I didn't answer. We were having water leaking from the ceiling because we had plumbing issues upstairs. The plumber was super friendly and a great guy. He got in there and got the work done properly. I had also dealt with him when I had our penthouse two years ago.

Recently, Delta came and fixed our air conditioner and gave us some relief. 10 years ago, our air conditioner went out and it was deemed that we needed to get a whole new system. The only thing that I wasn't really happy about was the air conditioning unit is on top of our carport, and the vendor that Home Shield sent out required a crane to be rented. It would have been like thousands of dollars and that was not something that Home Shield would cover. I had a friend's uncle come out and they didn't need a crane. So, I felt like the vendor was trying to get over and just get extra money. I wasn't very happy with that. But American Home Shield cashed out and it was fine. I was able to get it taken care of.

My refrigerator was leaking on the floor and messing it up. I called American Home Shield and the rep asked me what I needed. Then, she asked me to show her the refrigerator and give her a description of what was leaking. She did a thing called stream where she took a picture of it while we were on the phone. The tech called and told me who he was and that he got a call from AHS about my refrigerator. He asked me questions so I knew he was a legitimate dude. He was very polite. He came in and asked me what was going on and asked me why I thought it was the icemaker. I said that I didn't know. I was getting water on my floor and the icemaker has given us trouble before and I thought maybe that was the same situation. He said okay and he opened up the refrigerator, and he said that was not it. He said he got a bummer deal for me and I asked what it was. All I could think of was a new refrigerator and he said that we got to clean out the fridge.

When I set a claim up online, it's easy. It's almost instantly that a contractor calls and they have someone within 30 minutes. I get a text saying that a contractor is coming out to look at my problem. Some of the contractors are not very good at all but some of them are great. The air conditioning place that came was great. All American Electrical Services was amazing. The guy that came for the lights that kept flickering was awesome. He replaced something on the sides. That's my second time that I've had them out here for a different occasion and they've done a great job both times.

I'm enjoying American Home Shield very much. It's the best thing I ever purchased. So far, everything's been successful. The only thing that we had a problem was with the plumber that came last week. He told me I needed some parts but I haven't heard from him yet. He never called me back. So I called this morning to Mister Plumber, and the guy said he's going to check and call me back. Other than that, everything else that I did was fine. American Home Shield fixed all the things that I asked them to fix.

The trouble with our unit was that power was not being received from the main furnace circuit board to the unit’s circuit board. The AC unit worked if supplied with its own power. The contractor needed to replace a switch on the panel on the AC unit to make sure it received power. They came last Wednesday. The technician said, “I don't know if we can get it tomorrow. Maybe Friday.” Apparently, you have to call American Home Shield and they have to order the part. I've been calling three or four times asking do we know when the part will come but I was just told to be patient. We went through a 100-degree weekend without any word of when the AC unit is going to be fixed. I still have no idea when that part will be sent to the repair people. They told me sometimes they've had customers wait two to three weeks so I'm getting a little nervous.

The only drawback is the contractors that come through American Home Shield sometimes and they don't know them. I don't like most of them. They're a pain. They don't want to work for AHS. They try to make more money out of us and that has been a problem. I call back and let AHS know about that particular incident. And normally, they're good and they say, "Well, if it doesn't work, we just go ahead and assign somebody else." But I've been lucky that I haven't had issues with the plumber that I had and the person who came for the refrigerator to be fixed a few months ago. My ice maker was leaking from the wall. It's a valve to the refrigerator line that goes for the ice.

Last week, our AC went out. I called American Home Shield and they told me the person was supposed to respond in 24 hours. They did call me the next morning and a guy came out. AHS does not pay for all of the amount for the Freon that they put in the AC unit. So, I was out like $190 after I paid AHS 125. AHS doesn’t pay but $10 of each pound. The guy said, “You have a leak but I couldn’t find it.” I said, “So if I got a leak then you didn’t find anything, that means you’re gonna be coming back here soon? I mean, how is the leak?” He said, “I don’t know.” He didn't know if the leak was slow or fast. And in a couple of days, the AC went back to the same situation. We called them back, and now they're gonna come back out. I asked them who they were sending. They told me another guy named Mark will be out. I was gonna tell them, “Do not send the same guy because he couldn’t find the leak.”

You could hear the fan in the AC going on but it wasn't circulating. The thermostat was rising in temperature instead of going down. When you turn your AC on, it's supposed to go down and I kept lowering it but it was not getting any cooler in the house. I have a grandson who was with us at the time and I needed to make sure my AC is working right. The tech said he needed to replace the battery. He was very friendly, respectful and did what he needed to do. He left through the side gate and sent me the paperwork, and the AC has been working ever since. American Home Shield is great. I’ve got rental properties and I’ve used them for a number of years and always been happy with the service.

With American Home Shield, anytime I've needed something, I've always been able to get someone out here quickly and they've been very helpful. Seabreez AC and Heating came out and they fixed my air conditioner. They were the second people to come out and look at it. The gentleman did the repair really quickly. He might have been here for about 15 minutes and he found the problem. My air conditioner is working again.

The refrigerator was working perfectly then the ice maker stopped working. The freezer temperature went up then everything stopped working. When the contractor came, they knew what it was right away. That refrigerator was gone and we got a replacement. We went down the store, picked it, paid for it, and sent American Home Shield the receipt. Everything went smooth, for a change. A home warranty is not an optional thing. In case something happens, you have that to go to and it's American Home Shield for us. It’s a good backup. Everything goes good for years then all of a sudden, something goes wrong, and American Home Shield takes care it. I’m totally happy with them.

American Home Shield finds people to come into my house for me. They do the legwork and help repair things that are unavoidable. The tech came out to rekey the house and he was great. It took just a couple of days to get him out here. I have another claim and I'm having a hard time right now but I haven't had a problem yet.

I have American Home Shield for 14 years now and I like it. Sometimes, there is a delay with people making appointments, but otherwise, it's good. American Home Shield has saved me money because a repair is expensive and to buy something is expensive too. American Home Shield has been helping me and thousands of people like me. Recently, I called for my washer and one of the ladies who I spoke to helped me do the claim. A technician called me next day. He was a helpful person. He repaired my washer as fast as he could.

I had AHS before and I had to cancel. But I got back with them and I've been satisfied. They’re good for my needs. I have a septic system. I had to use them a couple of times for that. Total Air Care recently came out for the AC and it was quick. It was something that I could have done, but I wouldn't have done it. He showed me and said, “All you got to do is come back and do this.” I was like, “That’s what you’re here for.” They were awesome.

American Home Shield is reliable to work with. We've had a couple of claims and we haven't had any issues. When our drain was stopped up, I set an appointment through the website and it was streamlined. They put us in touch then the contractor reached out to us promptly, got us set up as quickly as they could, and fit us into a cancelation. We got it done more quickly and that was great. The contractor used a power snake and they were fantastic, super helpful and went above and beyond.

Everybody's been very helpful. The techs haven't installed the new water heater though. They haven't received a purchase order so I've been going back and forth between American Home Shield and the plumbers to see if that has happened. As of this morning, the purchase order has gone out. The service has been great with the tech but it's very frustrating that it's taking this long because we have no hot water. We just renewed with AHS and it makes me think twice about why I renewed due that I just did my first claim and it's taking this long. It was to the point where my husband said, “Let's just pay out of pocket because this is taking way too long.”

Water was dripping from the air conditioner down to my garage. When the guy came, he said, “Where the air condition was, it was stopped up.” He unplugged it. So now, it's not dripping in my garage. He showed me the equipment he used to unplug it. Then he showed me the picture on his phone where the water was running smoothly again by the air conditioner, and it stopped where it was coming down in my garage. The only thing that I was concerned with, and I called back to ask them about it was where the water was dripping in my garage, it left a little hole at the top where the water was dripping. They told me I had to call American Home Shield again about that one. Other than that, the AC has been working really well since the repair.

During our first year with AHS, I thought it was really helpful and we decided to renew for the second year. This year, I've been less happy with their response to claims. Especially when submitting a claim for a plumbing issue, and then coming back that we have to pay a certain part of it, which was not our experience in the past when we put in a claim for the exact same issue as the previous year. They wanted us to pay for part of it, which it’s the same claim we've submitted the year before. Fixed it, didn't hold. So, then we had to put it in again. We also put in a claim recently regarding our air conditioning. They were able to come on site and at least, initially, repaired the issue. But we're not sure if it's going to hold. We'll see if we have to do another callback on that or not.

The techs that AHS sends out come and answer on time. I had a claim where David Lucas Well Drilling came out and he did good. Then, I made a service call today because I have no water coming through my house on the well. I'm still waiting and I haven't gotten a response yet.

The pump pulled air into the system. I talked to the contractor the next day. It was “Come whenever,” and they came within two days. Having a warranty gives me peace of mind.

If there’s something that needed to have attention to, AHS gets there and follows-up and does everything for when they say they're gonna do it. So, I'm really pleased with the company. I recently had an AC issue where it was blowing out air, but it was barely coming out. We got a basement, a middle floor and the top floor. On the middle floor and the basement, it was cold but it wasn't as cold as it should be. The upstairs was where it really was stuffy.

When our air conditioner was leaking, the tech came out the very day that we called, so that was wonderful. He was very fast. He took apart where it was plugged up, and it isn't leaking anymore. So, I'm very happy. So far, we've had very good experience with Home Shield. The only thing is that the initial call when you're reporting an issue, foreigners are usually answering the phone, and sometimes, they're very hard to understand. It's very accented. When my husband made the call, he handed me the phone because I lived in England and I've dealt with a lot of Indian people and accents, so I can understand better. But my husband and his mom can't understand what they're saying. It's a little frustrating for a lot of people.

I ordered service on my dryer through American Home Shield, and then I had to pay $100 and somebody came in. They fixed that right and it's working now. The technician was on time, professional and knew what he was doing. We were pleased when he could come by. My freezer also went down. They sent the same technician. They ordered the parts, so I got a phone call Saturday telling me that the part came in for our refrigerator. The same technician will be coming on the 18, which is tomorrow for that refrigerator. We're really happy with him.

AHS is a little expensive every month but otherwise, they are okay. The process with them was smooth. I called them when there was some noise in my blower fan and they dispatched a technician in two days. He showed up on time and was very responsible. He understood what was going on. I told him most probably, the fault was the motor so he had that with him in case he needed that. He put the motor in then everything was fine after that.

A technician came out for the dryer. He found out what was wrong, went and got the parts, came back, and fixed it. He said he had to get the parts for the washer. But they contacted American Home Shield and they're replacing it. They're coming tomorrow to hook up the new washer and take the old one back away. In the afternoon, they're going to fix the air conditioner. I have saved money, even though American Home Shield has an $80 deductible.

I've had several claims with American Home Shield over the last three years and they do as minimally as they can to get it put together with tape and wire. They're saying they're going to insure things, but then they only insured up to what the minimum standards are. Also, always working on the air conditioner that's a pain with them. But this last one, they followed through with their requirement to get it done. It's always just a hassle with them. This last tech was good. But then some of them are marginal. It's just a crap with what you get. It's not what I expected.

We had a power failure two days before this. When the power came back, it did something to our air conditioning. We called American Home Shield. They scheduled Brown to come out. Because it's summer, it took them a day before they could come out here, which is understandable. They came out, and they had it fixed very quickly. They're very professional. We did the annual verification of the system and inspection of the system and it was Brown who did that as well. I appreciate the same company coming out.

The experience with the contractor was wonderful. They were able to resolve the issue. Everything was great. I have been very satisfied with American Home Shield. I like that with them, I'm able to get someone to address my issue in a timely manner.

My first claim was good. My second claim was for a leaking faucet. The tech came in two days and he fixed it. AHS is pretty good. Everything has been taken care of really quickly.

When I have a problem, I get online or I call, then AHS sends someone out, I pay 100 bucks and it's fixed. And every time that I've called, they have sent someone out on the same day. For my recent claim, the tech walked around and checked everything. He unfortunately told me that the problem is just high humidity and I needed to get a dehumidifier. There was a puddle underneath my furnace where it was leaking condensation out of my pipes because there was so much humidity in the air. So, I bought a dehumidifier and it seems like it's helping.

The kitchen drain was stopped up and the sink was backing up. The techs came in and asked us what we needed. We told them and they went out and ran a snake down through the pipe. The water is coming down the sink now, not a slow drain. Overall, American Home Shield is a good service. All I have to do is call and they do the rest.

If you pushed the button, the dryer would turn on. But soon as you let the button go, it would shut off. The belt was broken and the contractor put a new belt on it. Everything's been great.

I had a leak from the water tank and another leak under the sink. The contractors explained to me what the bad parts were and they fixed them.

We've had some issues with the air conditioner and that took a while. AHS told us from the very beginning that it should be replaced as it's old. They sent somebody out to do a quote for that but then it just needed some kind of electrical board and that was what ended up fixing it this time. The AC was down for about two weeks because we were waiting for the part. We had to go out and spend $400 on air conditioners for the house, on top of the deductibles that we were having to pay.

Everything's going fine with American Home Shield. When our icemaker wasn't working, they had to order a new icemaker which took a couple of days.

We were having an issue with one of the outlets where it sparked. We had to have an electrician come out to deal with that. Then he also changed out the smoke detectors. It was great service. The things that we've had to have done, we probably would have had to come out of pocket more if we didn't have AHS. We've had electrical issues. We've also had to have a plumber come out a few months ago.

Barnett Air repaired our AC when they came out. They had everything. American Home Shield did a good job on that claim. Everything was covered.

My AC was not blowing cold air inside the house and we had to shut it down. The techs came in a timely manner and solved the problem. He said he would replace a part. He got the unit running and working. Everything went very well. AHS's claim process is simple and they have improved from when I first started. In the beginning, I would try to make a call and I would be waiting for a long time before somebody picked up the phone. Also, there was a lot of confusion on how to put a claim, or call centers had people that could not understand what I was trying to accomplish.

I've had AHS for decades and the price and co-pay will probably just keep going exceedingly high. But that's my only complaint. Recently, the AC was running constantly but it wasn't cooling the house. The tech replaced the coolant but sometimes, it seems the unit is not cooling as well as it should. The weather has been so crazy that I can't really tell if it's just that hot that the AC doesn't feel it's cooling properly.

We received a home warranty from AHS as part of our home sale. This company pays a commission to real estate agents to get it as part of the home sale. If I were to research other companies, I would not have chosen this one. In the year that we’ve had it, I paid $200 In deductibles for a $300 microwave and still had to replace it out of pocket. The worst has been our AC though. Over the last 3 weeks, I’ve called the customer service line and the contractor half a dozen times and can’t get my AC fixed. The contractor says it’s AHS, AHS says it’s the contractor.

I had a flooding two years ago, and I noticed that the sump pump wouldn't work sometimes. And when I turn on the faucet to take a bath, the water was coming out slow. I called American Home Shield and the rep was very professional. I was putting in three separate claims but the other two weren’t covered. When she was putting the claims in, she was explaining what comes under which coverage and she was very helpful. The technicians came out and tightened up my toilet. They gave me a brand-new sump pump. They explained to me that the sump pump was covered but the piping was not. They called the supervisor and talked to him. The supervisor was good and he worked with me. He called me himself and told me he was going to send someone out the next day, which he did. And they constantly kept in touch with me.

An Arc Compliance tech came in the first day because my freezer defrosted. He was on time and extremely professional. He spilled a little water on my carpet and he ran to his truck and grabbed a wet vac. I could have picked that up with a towel but he said, “No, no, no. I gotta clean it up.” He said the coils of my freezer had frozen up, which was the ticking noise I kept hearing. Once it defrosted, which took out the freezer, it went back on again. He knew the freezer defrosted because there was frozen ice in the bottom tray where it had a little indentation to catch moisture.

The plumber who came for the leak in the faucet was quick and efficient. But even though the issue was fixed, for it to be really resolved, we would have to pay out of pocket because it wasn't covered. Fortunately, it wasn't something that had to be dealt with right then. He could just repair it minimally. At some point, we're going to need to do more to it.

When I call American Home Shield's customer service, they're very accommodating and I don't have any issue with them. It's the type of contractors that they have that are not high quality. They're going with these lower bids to save them cost but the customer is not getting top service. I keep having to call the companies to come back and fix the problem multiple times. I have to reschedule another appointment. Obviously, I'd like to have the work done the first time around.

There was a problem with the icemaker and Appliance Wizard was out here within a couple of days. He needed to order a part but he got it back in a week. We're satisfied when things are sort of smooth with AHS. The only problem I've had was when we had a problem with a leaking pipe in the ceiling. It was an urgent matter and we couldn't get someone out there who was available immediately. It took a good eight hours to find someone. Then, AHS said they couldn't find anyone and told me to try to call around and see if I can so I did. But I had to pay for it and then get reimbursed and there was a huge problem with that. It took me probably five months to get reimbursed for that emergency situation.

The flange bolt thing on our toilet was broken. The tech changed it out and put the new sealing on it. It took him no time at all to fix it. My husband said the guy was really nice. It was fixed within three days of calling in the claim. American Home Shield was able to get it fixed before we had a guest come to the house. So that was great. They did a great job. We’re pleased. It was really easy when I called in this claim. The first time I had to talk to somebody at American Home Shield, I did not physically talk to a person but the automated prompt system was super easy.

American Home Shield is pretty good. I was kind of weary at first. When I moved into my condo, some of the appliances were kind of on the older end and my realtor recommended them. Now, I'm in Boston visiting my mom and she has a warranty service through Sears and she's going through hell. She started a work order from June and she's trying to get her refrigerator and a microwave repaired. I'm trying to help her clear this thing up. I have one company on one phone and the other company on another phone. I had them on three-way and I was like, "This is crazy." I got upset with American Home Shield the other day because they assigned me a technician and three days passed and I never got a call. So, they had to switch me out to a new technician, which was pretty good and they just had the process rolling.

I had to use AHS for my dryer two times and a washing machine one time. The contractors that they've sent out have been good. When the tech from Rocket Repair came to my house twice, he was very professional, and polite. He did good follow-up after his visit of what was to happen next. So he was good.

The techs fixed the air and then the heat went out. They repaired that too. I enjoy being an American Home Shield customer. They have good responses with claims and helping you.

The capacitor in the AC unit went out. It took a little while for the service provider to get out to the house and that was my biggest concern. It happened on a weekend. Once Monday came, they were able to get there and resolve it within 30 minutes. Overall, they did really well. I've also had a couple of claims with American Home Shield and I was very satisfied with those. I like the peace of mind of having it. If something breaks down, they can fix it or replace it.

My dryer was making a very terrible noise. I called American Home Shield and the guy came out fast. I only waited a week for the part and it's all fixed and working fine now. The claim before was a disaster. I had some very terrible people who ignored my calls. When they came, they said they were doing something and the guy was just standing up there doing nothing while they were supposed to be fixing our stuff. Once I saw American Home Shield was having problems with this company, I went online and Googled them. Everybody was telling me the same problem I had. It was a very bad company, so I put in a complaint with American Home Shield about them. I asked them to please remove these people off their services so they don't do this to anybody else.

AHS was the cheapest available with the coverage that they gave at the time I signed up. Sometimes, dealing with them is like pulling teeth. But at other times, it's really easy. Recently, I had a claim for my garage door. Sometimes, it wouldn't open off of the buttons. You had to manually open it. But sometimes it would open with the buttons. I had a tech come out but I don't think it was fixed properly because it's still doing the same thing. Other than that, whenever I have a claim, it could be 48 hours before I receive any service from the people down here in Texas, unless I call them, which is ridiculous. Also, for the first couple of years, AHS went up drastically price-wise and I'm ready to do a lot of shopping around and see if I can get the same coverage at a lesser price.

My shower faucet was leaking. Getting through to American Home Shield was very easy. I got the information about who the contractor was and their contact information. The contractor provided me excellent service. The techs came right away and told me what they needed to do. They taught me what I needed to do. I did my part and when I did it, they came back and fixed the problem.

ABNation did a really good job. Apparently, the thing that kicks the filter on was just faulty. I wasn't completely there for the change or the fix of it. The tech had that replaced. He replaced the pressure valve but didn't work on the filter as well. Everything's working great now. I'm too invested in having the warranty. I wouldn't do it if I could start over from scratch. But since I bought the dang house in 2009 and with the money I invested in the damn thing, I might as well keep it now. But I feel that if I took the same amount of money monthly that I paid American Home Shield and just put that aside, it would have worked out just fine.

The garbage disposal stopped working so I filed a claim. A contractor was out the next day and replaced it. American Home Shield did a fine job and I'm satisfied.

The washing machine started making some noise. I did a claim online to American Home Shield and got the name of the person that would fix it. He came out and fixed it. There was one little problem so he came back today and fixed it again. He did really well, so we're happy about that. He seemed very nice, very skillful and a good guy. He was very helpful. We liked him. Our garage also stopped working. I was out of town. So, my wife just called someone to come fix it because she was stuck in the garage. When I called AHS, they said, “Send in your receipt.” I haven't heard back yet whether they'll cover that or not. I know you're supposed to call in advance, but she was stuck in the garage. I'm hoping that AHS will be flexible enough to cover part of the cost.

This summer heat is really beating us up, and just recently, I had to use American Home Shield. It was a very quick, easy process. On the portal, I logged in with all the information that I needed then the guy came out the same day. Lucky for me ‘cause I was initially told it would take three days. I did the request online through the website, but when I called, they were able to find a much earlier service call for me. That went very good, and the tech was awesome.

American Home Shield sent US Master Services for the leaks in some piping of the Jacuzzi tub. They were nice people and they did a good job. They fixed the pipes and everything's functioning good enough, but there are still holes in my ceiling that somebody got to fix. Other than that, American Home Shield is awesome.

Sewer Medic has done multiple repairs for us through American Home Shield. They came out here the first time over a year ago. We've had American Home Shield the entire time we've had this house, and we liked how professional Sewer Medic was, so we keep requesting them. This latest time they came out, they inspected our garbage disposal and the actual mechanical function of the garbage disposal. The technician was very prompt. Being that we didn't have a plumbing issue with our garbage disposal, Sewer Medic reached out to American Home Shield and informed them it was an electrical concern. Then we had an electrical company come out and fix some wiring underneath it. Overall, I would recommend American Home Shield. They've saved us quite a bit of money.

Our latest claim was our upstairs toilet. It wasn't flushing properly, and we did the claim on Thursday night. It was simple and easy to use. The repair company didn't get here till Tuesday, the following week, but the service was fast. We've had two other claims and both were good. Overall, American Home Shield saved us a lot of money.

I have a microwave that started making terrible noises. So, we took it out of service. The repairman said it was a bad magnetron. We had also added to that claim that my dishwasher was not cleaning dishes anymore. It just kinda moves stuff around. I made the claim on American Home Shield's website. It wasn't the clearest thing. We ended up calling to add the dishwasher. It might have been helpful if there had been a little more data about my claim and an opportunity to edit because it seems like that would be not too difficult to implement. The techs were very professional. It took a little while to get them here, but with COVID, that's understandable. We're still waiting on parts for the microwave.

The tech was very informative and did a very good job. When my home warranty works right, it's beneficial to not have to go through all of the trouble trying to find someone to do repairs.

The AC repair wasn't cooling properly and the tech from A&C Heating and Cooling did a great job. He was quick, efficient, and polite.

I've called on two different claims and they were both handled efficiently and fairly. The initial claim was an air conditioning repair on the heater side of my air handler. For my recent claim, the contractor took my washer as far as they could. They determined it was unrepairable so I went and bought a new one. I'm still waiting for the reimbursement check for that one although AHS said they got that handled and they are sending it to me. I want to renew my warranty and someone was going to send me paperwork on the renewal. I'd like to get that going sooner than later. I highly recommend AHS.

The washing machine kept giving uneven loads. The contractor said the tub and another part went out but they weren't able to get the parts. So we were given the opportunity to get another washing machine. AHS is a good company. It's worth having. Any problem or situation we've had has been taken care of.

I had a stoppage, and the first person was asking to do a lot more and that I would have to remodel some part of my home in order to go in through the wall to go out on the outside. That was gonna cost me additional money, which I did not feel was appropriate. American Home Shield sent somebody else out for a second opinion and that other person was able to fix it. I've been with American Home Shield for over 10 years, and the service has been good because at least I don't have to go look for someone to fix the problem.

The AC unit wasn't getting cold. The guy who came out through American Home Shield did an excellent job. If I need some type of work, I would get his company. He was very professional. He did the work in a timely manner. The AC is running good now. I'm glad he came out.

My AC was not cooling. The tech inspected the AC unit and found that there was a leak where the Freon goes. He fixed that and I've had AC since. In general, I like AHS but I was very disappointed recently when I was having a sewage problem that there aren't any emergency services available. When I put in the claim, there was no one available during the weekends and I had sewage backed up into my house. It started from that Friday and they were telling me I wouldn't even be able to contact somebody until that Monday.

I've had American Home Shield on every house I've had and the top benefit is if you have any problem, you call up and they come out for it. They're professional, know what they're doing and get the job done. I've had American Home Shield come out for water heater, air conditioning, and plumbing issues. I just bought my fourth house three years ago. My water heater is 18 years old, and they're not supposed to go past 10 years. One time, the pilot light on my water heater went out for some reason. City Plumbing came out on July 23rd and replaced some of the parts.

There was a leak from the upstairs bathroom that's showing up in my laundry room. American Home Shield responded really quickly and set up a call. I had to reschedule the initial appointment on my side, but they agreed. It was perfect and the tech was super nice. He saw the issue immediately, fixed it, and explained in detail what he did. Trying to find the issue on their site was a bit off though. AHS should add a few additional dropdowns. Other than that, the claim process was pretty simple.

The leakage in my toilet is wear and tear, but I got a letter that says American Home Shield is not gonna cover wear and tear. I'm like, "Okay. Why do we have it anyway if it's not included?" Some of their contractors are also not as expected, but the one that I had lately was better.

Just last week we had to get a call out to AHS for our air conditioner. We found out a few things that the contractor didn't even know about when he put the air conditioner up for me. I learned a lot from the guy that came. He was really professional and down-to-earth. I asked a few questions, and he talked it to where I understood. AHS is a no-brainer. I would tell friends how AHS runs and how easy it is.

This was a flip house. The kitchen sink was totally jacked up. It was leaking. We had to keep a bucket underneath the drains to keep from ruining the bottom of the cabinet and stuff. And basically, when the plumber came out, he said, “You just had the wrong settings in here.” He switched everything out fairly quickly. And it’s working fine now.

American Home Shield could improve on the timeliness when it comes to getting feedback from their service and parts department. A lot of times, I have to call to get the update after the vendor that's doing the repair has been out to the home. It's a 48 to 72-hour response from them. Then sometimes, the notes in their system are not representative of the feedback the vendor provided to me and provided to them.

The claims process has gotten better over the last two years for the most part. I also use it in the rental property I have in Illinois and it works pretty easily and conveniently. Recently, my garbage disposal had burned up and the tech came and replaced it. We've had him about three or four times before and he's always done a really great job.

My AC unit was not working at all and it had gone out a few times. So, this wasn't the first or second time someone had to come out to look at it. Submitting a claim to American Home Shield was simple with the automated system and the wait time has gotten better if you have to speak to someone. But I still wasn’t clear on what exactly I had to pay for out of pocket. I thought that what the contractor had to do was included and it was not. So, I had a big out-of-pocket expense. I would recommend people to shop around and get as much information as you can as far as your out-of-pocket expenses. Because AHS replaced the unit and paid for the unit and the labor but I had over $1,900 out of pocket that I had to pay still, along with you having to pay your $100 for people to come out. And that's what I have to check. Because they were supposed to reimburse me for the $100 because this is the third time somebody came out.

Sears addressed the claim better than they usually do. It was a dishwasher that broke. Initially, it was gonna take a week for them to come out and take a first look at it. I called the company up and they hadn't had an appointment that day. They worked us in. It took two or three days to get a part and a week to get someone else back out there, and they fixed it.

It took two times, and almost a month to get the first claim settled. The first tech was in a hurry and didn't want to be here. But very professional. The guy did what I asked him to do. But he created another issue. I'm okay with it for now because it will get me through the rest of the summer.

Everything went really well when Zen Appliance came out recently for an appliance claim. They were professional and comfortable to have come again. AHS is great. I like working with them.

I asked American Home Shield not to send First American Plumbing out again because the first time they came out, one of the gentlemen broke the screw on the toilet because he couldn't get it off. He put in a report that it was owner abuse. They had to send out another plumbing company for a second opinion. He said that was not the case. AHS just sent out First American Plumbing again and they told me that they have to tear out my shower walls, and I would have to pay $589 for each part. I asked them to send another plumber here. The plumber said, “Number one, that's not the problem. What it is, is you need another cartridge. And we don't have to tear out your wall. All we have to do is take your faucets out, put the cartridge in.” They fixed it. No demolition of the walls.

I always thought that I was supposed to pour some vinegar in the drain line occasionally for a buildup of algae. So, I poured a bunch of vinegar in there. The problem is I poured it in too fast. And because it's on the first floor, it didn't drain fast enough. So, it backed up into the flow valve and shut off the flow valve. I had checked everything. I had sucked out the line and put batteries in the thermostat. But I didn't know to unscrew this thing and find out that there was vinegar backed up into the line. All the contractor did was unscrew the things and there was vinegar in the line. They just fixed it and went on their way.

I had a relay go bad in my control box for the pool equipment. The guy from Competition showed up on time. Competition called promptly after the service request was originally reported to American Home Shield. They had a pretty good window that I was able to work into my schedule. They took care of the work. The guy gave me some education and taught me what I was looking at. So, it's very helpful and I really enjoyed their work.

Every technician who has come out to my home has been very professional, pleasant and efficient. So, I've had no complaints with them. With a home warranty, I like knowing that my appliances are covered. In case something should happen, I don't have to go and search for a company technician. I’d call American Home Shield and they’d take care of it.

We were in extreme heatwave in the Northwest. So, I cannot blame AHS that it took about 12 days for someone to come out from the time of the request for service for the AC. And the quality of repair work by Clean Air was topnotch. It couldn’t be beat. The only thing is it is difficult to say no when you've had a bad experience with a company and AHS wants to force you to work with them again. Clean Air told me that I could request them. But I have not had that experience working with American Home Shield where they'll let you not work with someone you don't want to.

Electrical-wise, the techs that came out recently did an all right job. The only disappointment I had was, I have a diaper pail that has a bag in for my cat litter. I had noticed that they had thrown an old receptacle that they replaced into that instead of taking it with them and disposing of it the correct way. I also had plumbers out here last week. I had a leak coming from the bathroom up on the third floor into the kitchen. Supposedly, they fixed that. But the problem is I got a big bubble in the one area that it was coming down, and then there's another site where they cut out drywall. No one from AHS called me to get that repaired.

The condenser in the attic was leaking and it came through the kitchen ceiling and the bathroom ceiling. It made a mess. I had two guys from Greenway Home Services come out. The first one said the drain tube was plugged. That lasted two days and it started leaking again. Then, the guy who came out today said the condenser in the attic is tilted. But one guy can’t do it because it’s heavy so they have to come back and have it level. The people that AHS has sent out to do work seemed pleasant and nice and, except for this claim, they usually fix the issue on the first try.

I've had American Home Shield for 20 years now and I've their contractors out a couple of times where I had to fight them for them to hold to their end of the bargain. But for the recent claim, the technician was really fast. I submitted the claim at night and he was here the next day. I was very impressed because it was 90-plus degrees and he had it fixed in 15 minutes. The AC unit needed a new capacitor and he had what he needed. I didn't have to wait for him to order anything. He was wonderful.

I called AHS regarding the water coming from a wall unit in my home. There was a communication barrier though. The person couldn't understand me so, I was getting frustrated because I was describing to them what was happening and they were just interpreting what I was saying. But Family Heating & Cooling was super responsive.

My AC wasn't cooling. The tech replaced the capacitor. I liked that it was a very fast response. We also had a power outage so that put the appointment back a day. Even so, he was really good. I wish AHS would give me a choice to select who is going to repair my problem. I don't really know who's going to be my repairman until the claim happens. Also, my deductible cost me $125 and I thought I had a $75 deductible.

My air conditioning was having issues, and I called American Home Shield on a Wednesday afternoon. On Friday morning, it was all done. The guy that came was very professional. He did what he was supposed to do and he was good. American Home Shield responded on time.

We actually had a gas leak. And that night we realized that, we called Atmos. It was in the middle of the night so we had to get them to come turn it off. And then they said that we would need to get a plumber because they don't go inside, which I thought they would because they're the gas company, which is not. I called American Home Shield Thursday. And then the contractor was out on Friday. They just pretty much kept to themselves but still told us what they were doing. And they just determined that there was still a leak, but they couldn't find it because it was inside the walls. So, we would need a company that specializes in gas leaks to come out to find it. They called me yesterday, so they are coming this afternoon. They would let me know when they are gonna come out. I'm already stressing out the whole situation. So, being able to call American Home Shield, having them find a company for me to come out, takes a bit off me.

We re-up with AHS every year. There's no other place I would go to. The customer service is awesome and everybody they've ever sent out has been epic. It's been a really good experience for us. The hot water heater went out completely. The tech from A+ Heating Cooling & Plumbing went above and beyond. He was having a really busy day and he still came well after closing hours. It was 9:00 when he got here and he fixed it all up for me. Also, he brought everything that he could possibly need. There was no fixing the water heater so he replaced it.

We called American Home Shield and reported our air conditioner that quit working. They processed the claim and gave us the name of the company. They said, "This is the person's name. They'll notify you in one business day. But if you want to call him, you can call him,” which we did. The tech asked where we live. We told him we live in Clovis. He said, "I'm going to be in Clovis tomorrow. I will come out tomorrow between 12 and 4 o'clock.” He called us at 11:00, came out and within an hour or less, had climbed up on the roof and determined that something had burned out or broken. He was gone for about half an hour then came back with a part and fixed it. He was very prompt and we were very pleased. It was a hot day, so we were very grateful he got out when he did and got it fixed.

The motor in the AC unit wasn’t working. It would come on but wouldn’t cool at all. The repairman changed the motor on the fan, cleaned it up thoroughly and flushed something out of it. He explained why it went out. He was quick and every time he came in, he put his booties on. American Home Shield has been good except the first time, I didn't know about the freon part. They came out and fixed the unit but I had to pay the thing twice for the same problem. That’s why I didn’t want Island Breeze because they came out and did fix it a little bit but then I had to do another service call. AHS tried to give me Island Breeze again but I didn’t want them.

I would 100% recommend American Home Shield’s service. The air conditioning went out just out of the blue. The guy who came found out it was only the thermostat, but he was Johnny-on-the-spot. He was out here as soon as he could be. He was so professional and nice. He not only replaced the thermostat, he went out and checked the Freon in the system and made sure it was good. He checked the filter, too.

American Home Shield's claims process is faster. I like it. That was why I have cancelled the warranty that I have at Sears. I had Sears before and it would take long for them to send some technician. American Home Shield is the best. I love it. I have a peace of mind. It's worth the money and we keep renewing it every year. We're paying about $50 a month but it's worth it because you will never know when your appliances will break.

American Home Shield is awesome. It's worth the money and I would definitely recommend it. Especially being a homeowner, anything can go wrong. Let’s say your fridge went out, they’re either gonna fix it or give you the money to buy a new one. We haven't used the warranty a lot, but we recently used it with our AC unit because we had some tenants in our house that didn't take care of everything too well. I did the claim through the online site, which was simple, and we weren't charged anything besides the on-call fee. The AC unit was overgrown, and the tech came out and fixed it the very next day. He was perfect. He called us prior to showing up and as soon as he finished, he gave me a call and let me know what exactly was wrong with the unit, what he fixed, that he did the annual service and fixed everything, and recharged it too. It was better than having to try to figure it out ourselves and pay an actual person to come out.

AHS responded pretty quickly when the HVAC malfunctioned. Pretty much the next day after I filed a claim, the technician from All Around Home Air came in. He replaced the capacitor and that was it. Overall, my experience is fine. The only thing I don't like is that before, AHS covers appliances but in 2020, I checked their website and they don't cover those anymore. They only cover HVAC, heater, water heater, furnace, and anything about plumbing, electricity, lights, power cords.

I had an issue with the unit that was covered by a different warranty. Both units were LG units. The tech that AHS said it wasn't worth repairing, neither getting it fixed. Or if repaired, he would be back out there sooner or later because of the way it compromises the entire system. But the LG rep came out with all the tools and went right to it. He ended up replacing the compressor.

My AC unit was just blowing hot air. I walked in and my house was 89 degrees when I got in from work. That was one of the hottest days. I called in the claim 9:00 at night. The contractor reached out to me in the morning after I called them and they told me they would have a technician here between 3:00 to 6:00 pm. That worked out really well. I got home, the tech called me, and said he was about 20 minutes out.

My ice maker failed and was working inconsistently. A very nice individual came out and had to replace the ice maker. Everything is fine now. Having American Home Shield has been pretty convenient for me thus far.

Every time I've called AHS, their service had been fantastic. They'd get somebody up there to take care of stuff and I'd have no problems with it. And if there was a problem, I'd call back and then have it redone again. Recently, the microwave went out and we submitted a claim. They have ordered it and the techs had to put it in this morning.

We have never gotten such poor service with American Home Shield in our lives. The vendors that they are issuing to people are people that are either already out of business or going out of business. And you can't get in touch with the people in AHS. We called them 20 times. We get hung up on. We called the vendor. We finally got in touch with them. Our dryer had stopped working. And the gentleman finally came out. Total Air Care did a wonderful job. The gentleman that came was very professional and courteous. He and my husband had a conversation about veterans. He took the dryer apart, and left it in our laundry room, and said he had to order a couple of parts for it. He said it would be here in about a week. We waited for that.

When my garage door was not working, the contractor changed a control panel inside the motor.

AHS has been real good about fixing my stuff and when it's not fixable, they replace it. The top of my stove cracked all the way across and one of the burners stopped working and they're gonna replace the stove.

I like the fact that when something breaks, I can call AHS and they send somebody out to take care of it. Recently, the tech that came out for our dishwasher was great. He was the same guy both times. The first time, he came and diagnosed it, and then they had to order the part. The part was in pretty fast. So, he came back out, repaired it and explained everything to me. Everything’s been great since the repair.

I called American Home Shield and told them I needed to reset the water heater every day. When water gets heated too much, it has to reset because of safety issues. They sent technician on site and looked at it. The only response I got back from American Home Shield was we needed a second confirmation. Everything is perfectly fine with the interaction, the customer care and the technician. We know things are not normal because of covid. It's hard to find people and set an appointment. The plan works pretty good but everybody has to be clear from their end what the problem is and what are the next steps.

Water was coming out from underneath the refrigerator. In 24 hours, the tech came. He was very polite. He asked me to get water from the front of the refrigerator while he checked the back. He was very thorough.

I've had American Home Shield since I moved into the house, about two months. I've had nothing but positive experiences so far. When the AC wouldn't turn on, the tech came out and he looked at it. I told him that the fan would kick on, but the compressor wouldn't. He looked at it and it was a capacitor. He replaced the capacitor and it works now. He was very professional, friendly and helpful.

I've had three call-outs so far. The first one went well and the AC was taken care of. The last one was electrical and it turned out being relatively simple. The one in the middle was with the water temperature and pressure. In the master shower area, initially, I would get quick, hot water with good pressure. Now, I have to wait a minimum of 10 minutes to get any hot water at all. On top of that, the water pressure is poor. The individual that was sent out thought the problem was pre-existing. I got a call from American Home Shield saying that because of that, it wouldn't be covered.

The AC was blowing hot air. The tech let me know what I had done wrong. I need to have it serviced every year instead of every other year. He did a good job. I have used American Home Shield twice and it comes in very handy. I feel comfortable. Almost all of my appliances are brand-new but it's nice to know that I have a backup plan.

The contractor did the job that needed to be done. Both times I've used American Home Shield, they seemed very professional, responsive and communicative.

Everything's lovely right now with AHS. After investigation, both of the heating elements and the thermostats went bad in the water heater. The techs replaced the thermostat and the heating elements in both, the top and the bottom. They had the parts available and were very professional in what they did. The job was quick, very little interruption to my household, and to pay just only a $100 deductible was a whole lot better than $1,200. I would tell others if at all possible to get AHS because the others that I've investigated do not go to the extent. AHS does.

We didn't have all the keys when we got here and the locksmith did some work around, took the extra effort, and made it happen. We were happy with him. The goal was to have all the locks the same, and that's what happened. They did the front door, the back door, the shed, and the garage. When he was done, we had one key that did all of them so we're not like carrying around four keys. That was much more convenient.

My experience with the tech that came for my washer was amazing. Very professional and courteous. He couldn't visibly see what was wrong, so he inquired what was I experiencing. I told him what my troubles were and he fixed them in no time. In comparison with the last company that I did which was Happy Home, I like the coverage that AHS covers with the home. If it can't be repaired, then it can be replaced.

Home Shield was supposed to send me a brochure or copy of a contract and I haven't gotten anything yet. I had to ask my son what to call and how to call and stuff. Also, I thought they're 24-hour and 7 days a week but if something breaks down on a Saturday, I have to wait two or three days to get it fixed and I don't like that. I had an AC issue that happened on a Sunday and I thought they would somebody out that evening. But the contractor, Mike's Clean Air, called me early Monday morning and they came out that afternoon. I was just kind of disappointed because I had to sleep in hot weather. And the tech couldn't fix the issue that same day.

The freezer was frosting up and the ice maker was not working. I called up AHS and asked for a repair. Sears Palm Springs was sent out and the repairperson was competent, friendly, and fixed the problems.

I had a plumbing problem with the valves in the shower. The guy from Nutex Mechanical came out the first time and tried to fix it like American Home Shield asked him to do. But it was damaged too much and it didn't hold, and so I contacted the people back. It was on the weekend. We had to wait until Monday but he came out and took care of it right away. They were outstanding people.

There was a code that had been coming up on my oven. The last guy that came out said that there was a motherboard that's on the front of it. He said that that panel had to be replaced. With the age of the stove, he said he would almost recommend replacing it because it was gonna keep having problems. I told him I needed it fixed then 'cause I was selling the house that day. This guy was a senior tech that knew more and he said the other guy missed it. But AHS has fixed my sink, my lights, and different things. They also replaced my hot water heater and a washer a while back. But I kept asking the different people that I talked to about the dryer, "Can I get coverage on just my washer-dryer while I'm renting?" Nobody has told me whether you can get the policy just for the washer-dryer.

Having a home warranty reduces concern about major bills if something goes wrong. I recently submitted a claim for my Samsung refrigerator. It's a notorious problem with their design of the defrosting mechanism inside the refrigerator. It clogs up with ice because a little metal tab doesn't do the job it's supposed to. The coil freezes up and creates an ice dam where it's supposed to be dripping down into a tray. The tech American Home Shield sent knew what to do, did it very quickly and solved the problem.

My thermostat kept going up. The previous owners had set it so it kept going to whatever schedule that it was on. The tech came in and deleted all of that out. And it seems to be doing okay right now. American Home Shield should take that cost down some for the service.

American Home Shield's service, getting stuff worked on, and getting things looked at have been really spectacular. But the incidentals of things that are mandatory to do a repair should be covered as well as the labor and the main components. That totaled up to be 1,800 for me out of pocket to get the air conditioning unit fixed. I'm not very happy about that. I'm a disabled vet and that took nearly all of my savings that I had built up.

I was disappointed with AHS at one point. In July, I submitted a claim, and they told me, “It's gonna take two to three weeks before somebody looks at your AC problem.” And I said, "Wait a minute. I'm frying here in the house. And you're asking me to wait three weeks?". They said, "Well, that's the only thing we can do." I wasn't happy so I got somebody on my own. I paid from my own pocket for that. Also, every time I submit something, they say that it's not covered in my policy and the rep cannot tell me anything until somebody diagnoses my issue and finds out what's the problem. Other than that, my second experience was very good. They did not wait that long to send somebody. The tech described the problem and he said he will submit it. He's waiting for American Home Shield's approval on that. He provided excellent service. He was a professional guy.

I've had American Home Shield for about 17 years now, and I've been happy ever since. It’s a peace of mind having that with major appliances. You never know how long they're gonna last, and it’s a major expense. Thus far, American Home Shield has been very efficient in repairing or replacing items in my home. I was recently very satisfied with GE’s response. They were very timely and repaired the equipment.