American Home Shield Reviews

Renegade Electric had to replace the GFCI in the garage. The electrician came out here, identified the problem, listened to what I had to say, then fixed it. He was out within 15 minutes. The contractors prior to that, I wouldn’t recommend them anymore. They misdiagnosed the issue and also reported the wrong thing. It ended up being denied so I had to put in another claim. Renegade Electric came out and fixed it right away. I would recommend American Home Shield. I used them when I had a house up in Reno too. There was some electrical issues and they were able to get that fixed. It's not perfect but it's definitely worth it. I’ve gotten one major thing fixed. But it seems like the last thing that I was trying to get fixed isn't going to work. The AC unit in the attic needs to be re-leveled and new straps added. Apparently, it’s not something that American Home Shield’s gonna cover.

The last home warranty company that we had couldn't help us. They wouldn't call us back or give us a person. It was like we didn't have a home warranty. We asked my son what kind of a warranty he had, and he told us American Home Shield. We switched over and we are very satisfied. Recently, we had an air conditioner that was blowing hot air and the technician said it was the capacitor. It was the second time that they sent him out and he knew his stuff. When we described what it did, he knew right away what it was going to be. Once he looked at the capacitor, it was all rusted out. It was failing. He had to add a little bit of freon and it’s working fine, just like before. We highly recommend American Home Shield. As a matter of fact, we got a community Facebook group and we told them about American Home Shield on there. Someone was complaining about hers and we told her we made a phone call to American Home Shield and their contractor came right out and they fixed the issue.

The AC unit was not getting cold. I called Home Shield to do a claim. The tech came in here and talked to me, and let me know that he was gonna have to report the problem to Home Shield, and that Home Shield would get back in touch with me to let me know what was going on. But Home Shield didn't get back in touch with me. Somebody came for the repair though. He told me to call him back if something will happen in so many days, but so far, it’s running.

I submitted a claim to American Home Shield for my oven display but I don't want to be without my oven right now. So we’re gonna put it off until we’re out of town for a while. That way, I won’t miss it as long. We also had a claim for our downdraft cooktop. The part where it pulls the air and the grease in has rusted and I couldn't clean it. So, they would not replace it. They said it was cosmetic. It should be replaced though. If you can't keep the appliance clean, then it's not gonna be good to use. Still, AHS’ service has been prompt. If you call them, they get somebody out here.

It was a leak, and it was a little oily so there was condensation on the piping that came from the AC unit. But it was running, and it was very hot so it wasn't cooling to its normal capacity. American Home Shield submitted a ticket to the first contractor but they said they didn't get anything. I had a work order number, so I called American Home Shield. They got in touch with another contractor and within 10 minutes, that contractor called me and came out the next morning at 7:00. They were upfront. They made sure there were no leaks, the Freon was full, and that everything was running good with the furnace. They were thorough.

So far, our experience with AHS has been good. However, we've had a random experience with the provider that they sent to us for our issue. But overall, I feel okay with American Home Shield. Originally, we had a claim back in June. One of our air conditioning units was leaking in the basement. The techs came out, took a look at it, but didn't really have an explanation for what was going on. Randomly, I don't know why they did this, but they went upstairs and looked at the unit in the attic, which didn't have anything to do with the one in the basement.

We had a problem with the heater and American Home Shield sent a guy out of Nogales. He was the friendliest guy and was all over it. This last time, it took a bit to get the air conditioner fixed. The tech bypassed something to make it work, so it wasn't a problem in 115-degree heat. But they had a problem getting the part. We called him to find out about the part and he said, "Yeah, it just hasn't come in yet. It's supposed to be in on Friday and I will be out there that day to put it in." Everybody has been good. I'm paying $75 a month. If I added that all up, it's probably what it would cost me to get my issues fixed. But it spreads the bill out over the whole time too and it doesn't impact me all at one time, which makes it nice.

The motor of my garage door wasn't working. The contractor came when they said they would. The tech was very good. We're happy with our warranty. We're worry-free about the appliances that we have. I have been recommending AHS to a lot of my neighbors and family.

It was inconvenient that AHS had three different technicians from three different companies come out to my house. The first person they sent out only came to check the stove and I never heard from him again. They then sent a second person who diagnosed it, ordered the part, and came back within a week to fix it. The third person was supposed to fix my microwave and when he came out, he checked out the equipment and he hasn't come back yet. Then AHS dispatched someone else out after that but he didn't come out to fix it. It was more like he did the same thing as the other tech did and he hasn't been back yet. He's still waiting on the part. So in total, I'd be ending up with five appointments, which requires me to be at home instead of being at work at that time.

The compressor outside was turning and I could hear it turned on, but it wasn't blowing any air. Metropolitan Heating & Air Conditioning was able to address the issue quickly. They even came on Sunday, so I didn't have to wait long at all. The only thing is I'm having issues with my stove and microwave and the company that AHS has sent is very incompetent. They haven't been able to complete the work for almost a month. I spoke to AHS several times, and they won't change the company.

My downstairs AC unit was not cooling. Since the guy had access to my backyard, he was able to get started early and diagnose the problem before I got home. Once I got there, he showed me the bad part and told me that they were going to replace it. Once he replaced it, he hung around for about another 20 minutes to make sure that it began to cool. Recently, the dishwasher was not draining and that claim went well too. So far, I have not had a bad experience with the vendors that American Home Shield has sent for repairs. It's a smooth process. The deductible is reasonable.

There's a clog that was clogging up our toilets, but A-1 Plumbing said it wasn't from our house. They said it was from the city lines. So, it was a city line issue. They just unclogged it. Then they said I have to let them know if it happens again because that's something that the city needs to pay for to have it fixed. So far, everything’s working good. The claim process with American Home Shield is easy.

I always recommend American Home Shield. We've had them for 10 years and every time we have a claim, we're pleased with the service that's why we renew every year. We recently had our AC worked on. It was leaking water and the technician told us something was in the line. He had to flush it out. It was great service.

With a home warranty, if anything major comes up, you know how much it's gonna cost to either get it fixed or replaced, which is great. The thing that I like about American Home Shield in particular is that you can combine related items on a single call. I had a couple of issues with some of other contractors that came out, but overall, I'm satisfied. When there was a problem with one of the knobs on the oven and an issue with the microwave door not closing, the repair people were out in a couple of business days. They explained the problem really well and did a good job resolving it. They were able to repair that the same day where I had to replace the microwave and I’m still waiting for that to be available to install.

Our air conditioner died and American Home Shield was gonna replace it. I had the option of either getting them to do it or getting a buyout. I wanted to compare the prices to see what would be the best thing for us so I called to request the buyout and that experience was not good. The first person who I talked to didn't know what he was doing. He made a mistake with our paperwork and that cost us a few days of processing time. That was on a Friday. I called back on a Monday and the person who I spoke to then was very competent and recognized the mistake and fixed it. But then I was in a queue to get the price or the buyout amount. They said it would take 24 to 48 hours. I called back at 47 hours which was one hour short and they said that they didn't have it. I called the next day and the next day and the next day, and they still didn't have it.

I was having trouble with a couple of outlets inside my home. The tech contacted me within 12 hours and he was out here in a minimal amount of time. He fixed the problem we had. Look into American Home Shield. They're affordable and they do a good job. Just make sure you understand what is covered in their plans.

It’s really hard to get ahold of AHS and get some things done. It also took forever to get the payouts for the dishwasher. Also, when Pruitt's Plumbing came out recently, they didn't really do anything. They just cut a hole in the ceiling and showed me what the issue was. Since AHS doesn't cover any water softeners, I pretty much had to fix it myself.

We lived up in Estrella Mountain for a few years and had American Home Shield for three years there. We moved and we had to get a different company, but since we've been in this house in 2017, we’ve had them here. We had a microwave repair done recently and the repair company was very accommodating. They had to order a part and it took a few days, but that worked out just fine. On the other hand, we've had an issue with our air conditioner. It went out on Sunday and I have an elderly person living with me that’s got an autoimmune disease.

When my AC wasn’t blowing cold air anymore, a repair company came out and the guys were very professional, assertive, and helpful. One night, I called their company and I was like, “How long is this gonna take?” They were like, “We have to wait for American Home Shield.” A week later, they called me and it was smooth. They replaced my old unit with a little one, and I was like, “Is that thing gonna cool down my house?” They were like, “No, it’s better. It's built better.” They told me everything and then they waited to make sure that all the Freon was working right. They were good and the day they installed the unit was the day the heatwave was supposed to start, so it was right on time. I was satisfied.

I have a brand-new Frigidaire dishwasher that was purchased in February of 2020, and one time, it wouldn't run through a cycle. The technician came out the next day and looked at it. It took him 15 minutes, and he said that the motor had gone out. The repair company ordered the part, and between them ordering the part and coming back to install it, it was six business days. I was impressed that they called me on Saturday morning and said, "Your part came in last night. We can come install it this afternoon if you want," which I was really surprised. Usually, a lot of them don't work on Saturdays. I called them on a Monday, and by that Saturday, they came to install it. They were cool. The technician was very professional. He asked me for some towels, because he had to run it through some type of cycle without closing the door. He didn't wanna get water on the floor. I would definitely recommend American Home Shield to friends.

The folks with Heritage Air were really kind and they did the best they could. We were without AC for five days while my elderly parents live with us and my daughter had covid so it was such a beating of a week. We were very relieved when they finally were able to get us up and running again. They were tidy. I didn't feel like our house had been chased as we've had some of those. It was a quality company that AHS sent out instead of some fly-by.

JED Plumbing came when I was having the issue of running water in my toilet. It was leaking inside the commode. The plumber changed the flush wall and the gasket under the fill wall. At that time, the problem was resolved. I could not recreate the problem in front of him and he told me it was gonna fix the problem. But after a couple of days, once in a while, the water keeps on flushing out inside the commode. The issue was not fixed.

I had a plumbing issue, and the last person that they sent to my house said that American Home Shield won't do that and it was gonna cost me $400 for them to fix it. They had to go through the attic and unclog a sink in the master bathroom through that way and that was gonna cost me $400. I didn't do it because I hadn't called them. How do I know that they can't unclog it from the bathroom and have to go up through the attic? I'm gonna make some time, and I'm hoping they'll give me an answer I wanna hear because if not, I will definitely cancel.

The power went out on one of our walls. I like how the claim was easily paired with someone. He was able to work with us and my crazy schedule. So that was a plus. He was very nice, professional, and quick to resolve the issue. He had to come back. He had to order a part. But he walked us through all the steps, which was very helpful.

The outside AC unit was not coming on. The person Best Care of Alabama sent out was knowledgeable. He replaced the capacitor and fixed the AC right away. We had had him out here before for something else and we really liked him.

Out of the companies that offer this kind of service, American Home Shield seemed to be the most honest. Every time I've needed them, they’ve been there. They’ve responded in a timely manner and treated every claim fairly. Recently, my air conditioner was leaking water. I went online, punched in the things, and sent it off. It was easy and within 48 hours, their contractor contacted me then came out the next day. The guy was professional and knew what he was doing. He repaired, solved the problem, and was gone.

The AC wasn't coming on. The tech was nice. He said that the fan motor was out. He replaced that and that same day, the AC started working but it wasn't cooling. I could hear the motor running but it wasn't cooling the house down. The contractor is coming back out because they said that a coil needed to be replaced.

I would recommend A. R. T. Heating & Air. They did great. They were out within a few hours after I submitted a claim. They were very respectful and nice. They fixed the problem. I've dealt with a couple of companies and American Home Shield is by far better than the other ones that I had. They’ve been able to get the job done. It wasn't a hassle.

I waited a week and a half for a technician to come when the dishwasher wouldn't drain. American Home Shield said that there weren't enough technicians around. But it was great once the technician came out. He did quick troubleshooting and had the part in his truck. He replaced it and off he went. But I had some problems with my refrigerator that I've had people out here five different times for the same thing. They kept saying they were gonna replace it but they kept fixing and waiting for parts so that made me a little bit dissatisfied. But over the years, AHS has replaced the air conditioning unit, the pump on the pool spa, this refrigerator work, and now the dishwasher so I'm satisfied.

I am very dissatisfied. American Home Shield refused the repair for my plumbing issue. They claimed the pipe was burst because of ice accumulation in the line. Frozen pipe. Because that's not covered under their policy, they refused the repair. The plumber could do it himself for $300. I told him, “Thank you very much, but forget it. I'll do it myself.”

A contractor came out for a microwave. The fan was still working, but it wasn't heating and we had some issues with it sparking. They had everything available to make the repairs. They had to swap out two different things so they took it apart right there in the kitchen, swapped out two pieces and put it back. It took them an hour and we had no problems since.

The stove was not heating and the vendor said the board needed to be replaced. But my home is 18 years old and so are all of my appliances. That part is no longer being made so American Home Shield has to replace my stove as well as my washing machine. My appliances are LG, and there's no LG choice on their shopping site so you can elect to have a check distributed out to you, which is what I did. I’m waiting for the checks and I'm hoping to get the check by Monday. I probably won't so I've already decided that if I don't have it, I'll put it on a credit card until those checks come in, then pay my credit card.

We have three air conditioners. It's kind of a pain in the ass, but with how American Home Shield does it, you have to have three different appointments to look at three air conditioners. The first guy who came out could only look at one. So, he did and he changed the filter. Each time somebody comes out, it's $100. So, the next guy came out, and he looked at one. Then the third guy came out. He looked at one, and there was an actual problem with one. He said they're gonna order a part and someone will call me, and no one's ever called me.

The air conditioner went out, and Prayco came out twice. The first time, we called them out and they said that the tech fixed something, but it may be a band-aid because something froze up, and you kind of have to wait till it falls out to see if it burns out the motor. So, a couple of days went by, and it went out again. The tech said that was what the issue was. So, he came out and fixed that.

Having a home warranty is peace of mind on the backside. It’s one thing to stash up each month. You don't have to completely just create a separate account to fill it, do it yourself. We've paid it for quite some years now, off and on, and we can go two years not having a single incident. But then we have that big thing that happens like our AC and compressor has gone out. We pay our service call and go from there. It's just that sometimes it takes days to hear back. We're uncomfortable at home while we're dealing with it. But with our recent claim, the plumber came out and took care of the issue. He did a great job. Come to find out he was one of my wife's old friend’s son that's grown up now. So, that might have been a huge deal.

My inside AC unit was not turning on and the outside unit was frozen. We had already changed the filters and everything. The tech knew what was going on and he fixed it. He did a good job. That tech has been here a couple of times and has done a good job each time. Having a home warranty is great if you can get them to do what they're supposed to do and if things are taken care of pretty quickly. So far, I've gotten my issues checked out and everything's done.

I would recommend AHS. They were fast. 80,000 times better than Mr. Cable Man. Their menu was also easier to get through to get a person. Everybody was nice too. For my recent claim, the techs fixed our problem and they were quick. They had to replace the ice maker and then the fan motor. We're happy.

When I had a problem with my pool, the company that American Home Shield put me with was horrible. I could never get in contact with them. They would never answer any pages or text messages. It took two months for them to get one part for my pool. I understand that part is so hard to come by, but at least they could have answered some of the inquiries. Even American Home Shield couldn't get in contact with them.

Our kitchen sink was clogged and I raised a request with AHS and A-1 was assigned. There was no difficulty in the claim process with AHS. But the only thing was it got delayed a bit. It took about four days to get the service. The tech came in but he was not able to open the drain pipe. We tried using the actual pipe and then he used the 50-foot and then it cleared the clog.

My problem was diagnosed incorrectly back in May. AHS sent the pool guy out. That's the one they should have sent, but he didn't know what to do. So then they sent an electric guy. Because the electric man was not a pool guy, we went in circles. I threw in the towel and had my issue fixed by somebody else. But it was never addressed correctly. I'm not going to pursue it any further as it's too complicated.

The garbage disposal's bearings were locked up. The tech did something to unlock them then the disposal started leaking like waterfalls. He got another one and replaced it. American Home Shield also had to replace my garage door opener recently and they did a good job. AHS has been a pretty good warranty provider. But according to the air conditioner guy that fixed my AC, they don't pay a lot on some stuff. He said I only saved $5 a pound on Freon and only $10 on the service call. Saving $15 isn't that great a deal when I'm paying 75 a month for insurance and I'm on Social Security. AHS should cover more stuff but other than that, I'm pretty satisfied with AHS.

We called twice for our air conditioner issue. The first time, the receptionist lady was rude and she didn't give me any options to work with my schedule. She said that someone would be at my home in an hour. I told her that I was at the beach and that I won't be coming there at that time. Then she said that they have Friday at the same time. I told her I have to work at that time and that I will find out if I got somebody to cover for those hours and to be able to let their people come into the house. She then said that I need to call American Home Shield and let them know. I got somebody who had a key to my house. But when I called her back and asked her if the second time was open, she said that she canceled my request and I had to file another one.

The experience with American Home Shield was excellent. One fan was wobbling so the contractor fixed something on that one and they had to replace the other fan. Everything is working good so far.

My air conditioner drains into my guest bathroom sink. It was clogged and there was algae growing in it 'cause nobody ever uses it. At first, I was gonna have to wait a week. Then the rep called and said they had a cancellation. My charge was $120 and it used to be $75. Also, the tech told me he'd be here between 7:00 and 12:00 and he was late. It was almost 1:00. And I received a text saying he'd be here in 25 minutes. But other than that, it was fine.

We had some work done just recently. I put the job in. And that night, they called me and said, “Hey, we're gonna have somebody out to you in the morning.” The guy came up front, took care of my issues, walked away. They took care of the issue. I specifically asked the guy that I spoke to at American Home Shield to make it a note that if we have AC service, that I would like that company that I dealt with yesterday to be contacted because they were fast. They did beautifully. The service call was simple enough with no parts. He took care of it. I wish AHS would cover more cost of the Freon. But it is what it is. I've had it when we had parts changed and I recognize that it saved me some money. I experienced that the last couple years where it was a cost savings.

Our sump pump was broken, then I put in a request for service. The contractor called me shortly after I put in the service request and they came on the same day. They brought the sump pump and changed the faulty one. The service guy was very helpful. He gave us a lot of information. It was fast. I was happy about it. I continued the warranty for another year because the service was very easy to get and I saw value in it.

I sent in a claim for the fluorescent light in the garage and the tech came out the next day. The repair was great. He knew exactly what it was and fixed it. I also had the fluorescent lights in the garage that came with the house replaced before. I had no problem when the contractor came out and replaced the whole unit. But this time, the tech had to replace the ballast.

Recently the microwave wasn't working. The tech was very friendly and professional. But I had the worst experience with the air conditioner claim process. It was in the middle of summer and the first technician took almost seven days to show up. After that, it took them 10 days to come back with a quote. So, for 14 days, our home upstairs was at 100 degrees Fahrenheit and we were not able to use the whole upstairs in Texas. And just because I had insurance, I hoped they would fix it. But after 14 days, they came back and asked for $2,000, and that wasn't enough.

The drum of the washer was making a noise and it was smoking. I got an email from the company and we set up a virtual appointment to where they did a Zoom call to try to diagnose it before the technician came out so he would have the parts on hand. The guy came and knew exactly what it was. A couple of holders in the back that has three prongs on it broke and it had the tub unbalanced. It was rubbing against the rubber and that was where the smoke and the smell were being created. He said it's a normal maintenance thing and it happens with the front load washer. He was done in less than an hour and was very professional.

The sensor on my dryer wasn't working and the unit wasn't fully drying clothes. I called American Home Shield, and the contractor they sent did very good. The guy showed me, explained everything and was very specific. He was very knowledgeable. There was a part missing in the end, but it wasn't like someone took out the part. It was just part of the machine. All in all, American Home Shield was easy to use and I'd recommend it so far.

Our air conditioners are getting kind of old. So, they've had to be serviced a few times. Somebody came out recently, and there was an electrical part that had gone bad that they replaced. They did a good job. The only thing with American Home Shield is it is sometimes tricky that we have multiple air conditioning units. Unless we specify that more than one of them is having a problem, then their service tech can only do one at a time, which can be a little problematic with having more than one unit. In the past, we had that issue where our home had multiple units. We didn't realize that we had to specify that more than one unit needed to be serviced. So, there was one time we had to do multiple service claims to get the issue resolved. But other than that, it's been fine.

Easy phone call, and the next thing I knew, I had a call from this repair company. The tech was professional, on time, got right to his work, didn't waste time, and pleasant. He replaced the dryer's bearings. What he fixed did not totally silence the machine, but it is as good as it was two years ago noise-wise.

The first tech didn't clean the unit outside properly. He didn't bother with it. He replaced the Freon but the fan wasn't completely kicking on and he just ignored it. So, we had to send in a second claim and the second tech fixed the unit. With a home warranty, you're able to have someone check your problem out and not worry about the price.

AHS had my email completely wrong. They were talking about sending me emails, but they were sending them to somebody else because they didn't write down my name correctly. Finally, they did get my email right. But I don't have a computer. They sent a copy of the warranty and I had to try and look through it on the phone and expand the little words. I wanted the piece of paper so I can just sit down and look through it. They said they would send me a physical packet of the warranty and they haven’t sent me that. All I got is a postcard thing in the mail and my name was misspelled on that as well. I was reassured they were gonna send me the paperwork and it hasn't happened. But as far as Honest Appliance who came out for a recent claim, they did what they were supposed to do and they were 100% professional.

I love American Home Shield. They were amazing in the past so I decided to do it again. I had an electrical claim, a plumbing claim, and a dryer that went out. They handled everything quickly and well. They got somebody out there. I had tried another company before and I had to call myself. They gave me the phone number to call the people. But with American Home Shield, the process has been smooth. If it's not fixed right the first time, they'll send somebody back out to make sure that it's taken care of.

My Kitchen Aid microwave had an electrical fault and blew out in March 2021 (Toll Brothers). The initial review stated I overcooked my food and was my fault (preposterous). Second review stated the panel was faulty and needed replacement. With numerous calls still no solution. The company meant to fix was to receive the parts back in April they and I can't get a hold of the company. If you can't fix then replace unit is the mantra. That is obviously false. Yet every month subscription fee is dutifully paid. I am going to soon bite the bullet as it seems I would be better off paying for my microwave replacement. Never AHS!

I'm happy with AHS. They've been helping me with all the needs of my house. When the air that was coming out of the vents was warm, a contractor came immediately and fixed the unit. But 48 hours later, it was warm again. We requested with AHS for the contractor to come again and they did. They are good people. However, the unit is cooling right now but not as it was.

Every time I submit a request, it's always other. I'm very limited in my choices. I wish American Home Shield could improve the number of scenarios because when I do other, they have to call and ask what's going on. Other than that, when the shower stopped working, the tech went above and beyond to figure out what the problem was. He communicated effectively when he could come back and what the next steps were, as well as the agent at their location. She also followed up with a phone call. And then, he came back right when he said he would come, on time, and gave us some advice on what to do going forward. I had a contractor come out from an electrical company and they were great. I had secured some additional work from them. And then, the plumbing company that has come out two other times.

I called American Home Shield on Sunday when I noticed an issue, and a technician was out on Tuesday morning. It was the freezer and he said that, normally, if the freezer isn't working properly, the refrigerator won't work properly either 'cause they go hand in hand. I lost some food but he was able to fix it. However, I did have an experience with AHS that wasn't so great. It was my air conditioner. They were offering some type of special to have your stuff checked and that didn't go so well because they charged me money. It was miscommunicated all the way around. The money was taken from my account but the service wasn't done. They did correct it but I wanted the $125 back.

Our refrigerator had an ice and water machine, and the mechanism was not working. The tech got that fixed. Meanwhile, the dishwasher was leaking through the sub floor below it, and the tech seemed to remedy the problem, but I'm a little concerned about it. However, this tech did a great job and American Home Shield is responsive. It’s good. The best benefit to having a home warranty is the service fee to get the problems remedied and not have to worry if it's going to be a $2,000 replacement.

AHS is better than a lot of other companies. I left American Home Shield before and went somewhere else. I went right back to American Home Shield. They have always been good. But back in the past, they just send out people that have had low ratings. A couple of times, we've asked if we could get someone else and sometimes we can't because the tech has already been out. Sometimes, I just have to deal with it. The turnaround can also be modified but that can't be helped if they have to order a part. Also, I have to pay $100 per service when at one time, we were just paying 60. But I know that goes up with inflation every year.

American Home Shield is a great investment. I got recommended from a friend and she's had hers for years. Recently, I called their customer service line for our air conditioner that wasn't cooling anymore. I got an email notification that a contractor was assigned to my claim. It gave all the information of that contractor including their name (US Air Conditioning and Heating), address and phone number where they can be reached. The contractor called and texted me. They came out to look at the issue and told me it was two different parts. They replaced four of those and it started cooling off when they left. We went out and when we came back, it never got colder than 75.

I had Sears come out for a claim and so far, the service has been fine.

The tech that came out for my AC claim was super professional. He did a great job. He told me that the bearing on the fan had burned out. So he just swapped it out then in there, quick job. Everything's perfect with it right now.

The service was quick and it worked out well.

The contractor was good with getting out here for the refrigerator. This is about the sixth time that I had my refrigerator worked on and this is working good so far. I was off and on with American Home Shield two or three times and the only big difference for me was it used to be $40 fee for each claim but it's over $100 now.

AHS is quick to respond to my needs. The water outflow of my AC got blocked and the unit was overflowing in my attic. I called in the afternoon and the next day, the tech was here. Adam, the tech, was professional and he showed me where the problem was. He fixed it by adding another tube and making the outflow more elevated so it wouldn't overflow. He said, “If ever it overflows, the AC has got a safety valve. Once it overflows, it will automatically shut off.” He said the problem with the outflow was that it was lower than the valve itself so it never backed up to the safety valve. Having a warranty makes a lot of difference. I would have paid a lot more than my copayment if I didn't have one. My son was the one who has benefited more from this warranty. Several times, his AC broke down. His dishwasher broke down as well and since it was old, AHS just decided to replace it.

Cathedral City Lock came out to rekey a lock and they did a good job. I don't live at the house, so I scheduled it to when I was going to be there. They were very accommodating. I've also got an HVAC that I'm having redone and they're just covering some of the work. I'll have to spend about $2,000 out of pocket. I'm waiting to figure out what's going on with it. Home Shield offered to do a cash out deal where they're gonna pay me cash and I may be able to find my own technician because I'm not sure if the technician through them is screwing me over with the extra expenses.

The main water pipe comes in through the concrete block into the basement and from there, it's a single copper tube. It has a nozzle on it - the main shut off. From there, it goes directly to the hot water heater and the cold and so on. There's a valve in there that controls the water pressure in that line and it was making a racket. It's not supposed to do that. The techs changed the valve and reset the pressure to the maximum which we asked them to do.

My air conditioner was going out. I thought that we would be having the need to get some coolant in there because it wasn't keeping up with the cold or the heat. It would get up to 79 degrees and more even with the air conditioner going. I called American Shield and the guy came out and said it was low. I ended up calling the ones that Old Republic had because it was obvious that I was going to have a new air conditioner and that happened before I got American Home Shield. Old Republic would be replacing my air conditioner. They're putting in a new furnace and because I didn't have platinum, I had to pay $1,400. Overall, American Home Shield was really good about sending somebody out when I called.

My air conditioner quit working. The motor seized up and the capacitors were empty. It took about a week for Montgomery's Coastal Cool to come out because they were booked solid that as soon as they could get to us. Their technician came in and got right to work. We got an invoice, and on it, he explained exactly what the problem was. He went about it professionally and within 30 minutes, he was done. I would recommend them to everybody. Take a warranty out with American Home Shield because it's really helpful.

When the AC unit wasn't blowing cold air, the technician found the problem and fixed it on the same day quickly. He also gave us some recommendation with changing the filter and taught us how to maintain the unit properly.

This is the first time I've had problem that last this long. The man came here and put in some Freon. He came back and put in some more, and that was when he told me that the rod up in the attic was gone. He had to order the part. But as of today, he must not have the part because nobody called me. I hardly sleep in this house because I don't sleep right on no fan. They never fixed it. My house is hot as pepper. I canceled American Home Shield, but I reimbursed myself. I'm back with them. I still belong to them until September. Then I renewed it again. But I would appreciate the part coming in. Other than that, AHS was always prompt with what I needed.

The fan went out on the unit outside. The tech responded very quickly. He was super professional and he did excellent work. Having a home warranty saved me money.

I had no cool air and the contractor came out about seven days after I submitted the claim. It was resolved fine.

I've only had one issue with one of the subcontractors American Home Shield used but they got it resolved and it was fine. Recently, I had an appliance that wasn't running anymore. The techs replaced the master control board on it and fixed it.

The claims process is very simple. I liked that I don't have to really talk to anybody. I can do everything online. As soon as I filed a claim, within 15 minutes, they sent me an email letting me know who they've contacted to come out. Sometimes, I have to call the company because they don't call me right away. But as far as them getting somebody to fix the problem, they're right on top of that. I've been very pleased since I switched to Home Shield. You get what you pay for. I pay Home Shield $30 more a month and even when people come out, I pay more for each service. But I’ve been very happy with it.

My sprinkler system is something American Home Shield's service doesn't cover. Water issue so many feet out from the house is not covered. I had to pay for that. Almost every summer I found a leak somewhere. My system is getting old. And the last two times cost me $400 each time. Also, some years I paid more premiums than I get in service, and other years I came out even. But someday when the appliance completely breaks down, it will be worth it.

American Home Shield has been a great disappointment. They sent out two different groups when our compressor on our central air died. The first group came in and said that they recommend replacing the compressor, and they were willing to do it. The next thing you know, another person was sent out. They said that originally, the air conditioning unit was installed incorrectly and the claim was then denied. I called and asked for more explanation but got the runaround. I replaced the whole system myself because it was 100 degrees and I needed to get my family cold again.

My air conditioner wasn’t turning on. The thermostat wouldn’t lit up either. I called Home Shield on the phone to let them know. The man who came said that a new circuit box is needed on the front of the furnace. He couldn't change that little box. Home Shield had to send somebody else. I haven’t needed Home Shield that much but they've always been really good. I've had them for over 20 years, and everything always went smoothly. I would recommend it to other people for their house.

Recently, we had a bad pump on our dishwasher. We put in hardwood floors, and the repair man couldn't even pull out the dishwasher to replace the part. He had to MacGyver his way in there and he wasn't happy about it. He kept grumbling quietly to himself, but he got in there and fixed it. It’s been working great ever since. For what it's worth, it was an absolute pain in the butt for him to get in there and I would have grumbled even more than he did. If it wasn't for the repair man, we would have been buying a new one and I don't think it would have fixed the issue. I also don't know how we're getting another one in there without ripping the cabinets off, so he did us a double favor.

The turntable in the microwave didn't work. The Southeast Appliance tech came out and ordered a part but it didn't work so he had to order some other part. Also, I filed a claim for a light in our laundry room and a tech came out and fixed that.

I had a claim where my upstairs AC stopped working and Sirius Plumbing came. I paid close to $1,000 for it as it was not covered and they changed a few things and fixed it. I had another claim for the light issues in my master bed, in my living room, in my master closet. The electrician came in and just looked at everything, but then did nothing. He said that he doesn't buy lights. I got to do it myself and then he'll come and fix it. I'm on the Platinum thing and I didn't know that I was supposed to buy everything.

American Home Shield's service has deteriorated. The people that they send out are not very good. They aren't very professional. So, it's not really fixing my problem, it's just delaying a problem until it becomes a bigger problem. Those who have repaired items in my house have not fixed them the right way. I've had plumbing fixtures that needed hundreds of dollars in re-installations after their people come. Also, their service is horrible over the phone. Their wait times are very long. I have a claim in right now for a water heater and they sent a person who was obviously drunk or high. These are the people that American Home Shield is sending out, the people that nobody else will employ.

Our washer broke down. The contractor came out and determined that it wasn't repairable. So, American Home Shield sent me a link where I could request money towards the new machine. It was very quick and easy. I’m just waiting for reimbursement.

I called back Thursday ‘cause it rained again and my drain plugged again. They told me that it was within 30 days and they would call the plumber out again. So, I called him, told him what was going on. He said he would get here by Thursday. Today's Thursday and I've left him a voicemail. But he hasn't responded back to me. Spike is a great guy. He comes into work and buys parts all the time. I just wish he will get back to me on this matter so I can get it resolved.

My air conditioner had stopped working. The claims process with American Home Shield was good but I had told them I didn't want this one company to ever come to me again, and they had referred me to them again. So, I had to call up and talk to somebody, and it was hard getting through to somebody, but then I did. The girl was really nice and got me somebody else, and those people were really good. They were able to resolve my problem, but I didn't get any paperwork of what they did. I've been wanting to get the paperwork for it.

My refrigerator stopped. My daughter had to get something into it and when they came back and clicked it, it was working. So, we were thinking that it was because the rubber around the door had come loose. The man came up and fixed it. He pushed it back in. He was professional, very friendly, knowledgeable and helpful. He gave us a lot of good advice about what to do about it which my daughter did and it worked out fine.

There was a grommet that failed and was letting outside air into the freezer. The contractor contacted me on a Friday, and it was Monday before they got out here. They first came out, looked at it, had to order a part, and came back. It took a while, but it wasn't an emergency. They did a very good job. I like that I don't have to worry about these things. I call American Home Shield, and their service has been good. They have taken care of everything so far.

I've had a little bit of trouble with the electrical out on my patio. There was a crack in the wire covering and the tech taped it up, and it's working fine now. Several years ago, we had a problem getting through to American Home Shield but they were overwhelmed. But now, you can go online and things are going much faster. I wish they could broaden the field of who comes to your house. I have my air conditioner serviced by another company that doesn't do American Home Shield work probably because they don't want to take a cut in payment or maybe they charge more than what American Home Shield wants to pay. I understand that. If I need to have something fixed, I got to go through American Home Shield to have someone come out and look at it.

For my recent claim with AHS, the dishwasher was clogging up and it wasn't draining. It was just a simple placement of the hose that I wasn't aware of. Each time that I've had to use Appliance Wizard, they've done a great job. It’s really been a great experience with the claim process of AHS. It’s very simple.

I wasn't happy on a couple of occasions that I had to use American Home Shield. When my kitchen faucet went out, they only wanted to give me 25 bucks for a faucet. The service guy was getting paid 70. I ended up buying a better faucet than what the home warranty was going to give me. That aside, my claim this time was actually really nice and I was really pleased.

I had a claim on the microwave and another one on the refrigerator. I got a service call right away but there was a delay in getting parts. I waited three weeks but they have all arrived now and everything is fine. The tech was very friendly and knowledgeable. He took care of his work, made sure he kept the work area clean and was a very pleasurable, nice person to work with. When you call American Home Shield, you get a quick turnaround on your problem and as long as it's covered, you’re very happy with them. I had a bad experience with another company, which was the main reason I came back to AHS. I had them years ago and when I moved to a different house, I went with a different company. I don't know why. But I’m glad I switched back because it’s been a very nice experience.

Using the American Home Shield website is super easy. Before I had to look at my warranty number and then put it in that way. Now I can just put in my address and it would find my information that way. We have had issues with the outside air conditioning unit. It started screaming. The tech said the blower motor was going out. They replaced that, and everything was fine. The inside just happened recently. That was leaking. There was a clog in the pipe and the tech had to blow it out. He walked me through the scale that was built up in the pipe that has to get cleared out every couple of years. The same gentleman came out for both problems. He was super helpful.

The technician came and checked out all my equipment but he wasn't able to diagnose the problem saying that wasn't his department. I had to get another pool contractor to come out and diagnose the problem. The guy checked my filter pump and my variable speed pump. I have something clogged in the Venturi of my pool towards the depths of the spa. He said he would have the little pipes in the jets screw out and blow some CO2 through it, and that usually solves the problem. I didn't put it in another order through American Home Shield 'cause I didn't think it was covered. I just paid for it out of my own pocket. But last year, I had a problem with my pool heater, and one of the contractors came out and took pictures of it and they okayed for it to be replaced, and it was great. I just had to pay a little extra for the installation, but other than that, I had very good service.

I'm happy with American Home Shield. We've had a lot of things that have happened over the last 15 years or so. It's a worthwhile investment and it has definitely paid off for me. The prices have gone up a little bit but all the while, it's been pretty good.

The lights went out in my dining room and my living room. When I called American Home Shield, they put me in touch with Simonian Electric. Then I called Simonian and they made an appointment. The tech was very nice. The first time, he came by himself. But the second time, he came with another young man and they solved the problem. I was glad to have American Home Shield. Their service was very good. I liked it because it didn’t take them long to give me a number to Simonian Electric.

American Home Shield has already sent two vendors for my air conditioner problem. The first one was able to tell me that there's something wrong with the compressor. The second one told me that it's not fixable. I called and asked what the solution was going to be for my issue and last Monday, AHS was gonna send another vendor which is coming on Friday. The vendors should disclose if my issue is fixable and report that to American Home Shield.

Recently, I enjoyed American Home Shield's service but before that, I was very frustrated with the difficulty to reach a human being to talk to. In order to reach somebody, I have to speak to somebody in the Philippines. They don't understand English, and I can't get through to them. But in the interim, I had somebody that came and fixed my appliances, and it's all right now. He did a very good job and he left the place clean. Overall, the contractors that American Home Shield sends do a good job, but the company itself changed how they do business. They run a crappy business.

When I've called for a repair, American Home Shield has had somebody out fairly quickly. Recently, a plumber came out for a leaking toilet and it turned out that there was a crack in the toilet so I got a whole new toilet. Also, I had a clog in the drain and they fixed that. I also had an oven that wasn't working and it turned out that it was so old that American Home Shield replaced it. It wasn't worth it to do the parts.

Ron is the top guy that AHS sends out that does a lot of work. He's always working late overtime. I had trouble in my utility room where the hot water is and Ron ran to the store, got the part and fixed it. Some time ago, I had electrical problems in my living room and Ron came with the guy. That guy fixed some light fixtures in my house and a ceiling fan. He didn't do the job right. The blade was shaking. He also fixed an outlet in my living room. When he saw that outlet and how it was old and how the wiring was old, he should have done all of the outlets in the room. But he replaced just that one.

I'm gonna keep AHS. They're taking care of my problem now. The air conditioner started leaking when I was not at home. I've been gone for several months and it did damage to the floor, which is my wood flooring, and went into the bathroom and at the cabinet. It did some major damage around. The repair hasn't been finished and the contractor is still working on it but they're doing well. They've taken off the stuff that needs to get out mostly and they'll be back. I've had a dishwasher issue and AHS fixed that too. They've taken care of some little minor stuff.

The contractors that AHS sends over are good and so far, no problems. We had another service like them and that service found every opportunity to say no. AHS doesn’t do that. There’s the small type in the contract of what they cover and don’t cover. It’s just taking a little while on some things to get things taken care of. But I can understand when they tell me that this is the timeline. The timeline never changes and it's always an 8-hour timespan.

We bought the house in ‘17. We moved in, and immediately, the AC heating unit went out. So, we got American Home Shield right there. It paid for itself. But we've had several other incidents after that. One company in particular, if I could give them a negative star rating, I would. Recently, we had a plumbing issue. My wife was telling me that the garbage disposal was going out and it was making some funny noise. So I called, set up the appointment and a guy came over. I usually try not to watch people because I'm not an expert at their job, so I figured that they should be able to do it. But don't try to play me like I'm dumb either. That's what he tried to do. I work from home so I was working on my computer and I was not that far from the kitchen. He brought this penny in that was folded up like a taco, but the ends met. He said he got this out of the garbage disposal.

The tech fixed the washer on his first visit. But I noticed afterwards that I could barely wash. The main thing that I noticed when my washer wasn't working right is the towels wouldn't get dry. When they spin, they were still really wet. So, it took a lot on my dryer. When I got back home a couple days later, the dryer wasn't working. It worked enough until the new dryer came. But my clothes weren't spinning. It wouldn't transition to the next cycle. It would wash and when it rests, I would get an error. So, I have to try to do a spin cycle. But I don't blame American Home Shield for what happened to my dryer because I was putting wet clothes in there and it didn’t start acting up until after I bought the new dryer. So all of it was resolved. I got money back for the washer and I bought a new dryer. I'm very happy with it. When the AC acted up, American Home Shield offered help with it, so I'm happy with that.

Our AC was blowing out hot air, and it froze over on us. We submitted a claim on Thursday, and the repair company came out that Friday afternoon. The tech came in, looked at the unit, went outside and looked at the outside unit. He ran his test, said, “You guys are low on Freon,” and did that. He was here less than 20 minutes. Overall, there is comfort in having a home warranty and you know that you have a second option as to when major appliances break down. You can call someone to come in and fix it, and it's not going to be a major cost when you call to have someone come out to service or look at your appliance or whatever is going on in your home. On top of that, it's a low monthly payment that we pay that's affordable. I have been trying to refer American Home Shield to everybody that I know, that are homeowners, because it's something that's good to have.

I reached out to the company. The company said after they do that, they had nothing else to do with it, so I would have to reach out to the American Home Shield. They said they were going to send a second request.

The technician did a very good job. He quickly got the part and came back. There's a kind of a cover that also includes a handle and he switched this cover and handle to the pump. There's no leak anymore.

Priority Roofing was the company that worked on my roof and they're a good company. They were on time and professional. I will recommend AHS.

We wanted to get the AC unit checked out and the technician who came was amazing. He did a great job. He said everything was shooting nice and good. It was also when the bad weather came in and it was 71 degrees outside. He said even if it's not, it should be cooling good and if we have any issues, to give him a call and he'll come back out again. The warranty is well worth it. If you got to pay $800 a year, at least you got peace of mind in case something goes wrong.

I'm so happy that I have the insurance. From point A of scheduling it to get somebody out here, it was a bit weird to try to get our schedule to match. But once they did, he was the friendliest, most wonderful guy. I'm a widow and disabled, and he left me a baby plunger for my kitchen sink. It was awesome. I even wrote a comment. I said, "I want you forever."

The dishwasher wasn’t draining. The contractor did diagnostics using the virtual tool. The technician asked me to do a bunch of checks through their system. Based on that, the guy gave their conclusion that the pump that drains the water from the machine on to the sewer system wasn't working. So, they ordered the part. It was delivered within a couple of days. The only issue that I had was the actual scheduling of the technician took 10 days, during which my wife and I were dishwashers. Apart from that, it was seamless. The guy came in. He knew what he was doing. He was respectful of my floors as to not to scratch them, because I did them recently. He did his job, cleaned up by himself and went out.

A plumbing company came out here quickly and did a good job. We had a clog from the mainline to the street, and they fixed it. I was pleasantly surprised with how fast American Home Shield and the plumbing company responded. It made a stressful situation a little less stressful.

The control panel of my microwave stopped working and my dishwasher was not getting the appropriate water flow. In a couple of days, I had a tech out. We're still waiting for the microwave repair to be completed. AHS just sent me an email saying that the part has been ordered and they were waiting for it to come in.

The washing machine was leaking water through the door 'cause it's a front load. AHS sent one guy out. He said it was one thing, and he went ahead and fixed that. And it worked okay for about a day. Then it started leaking again, so I called them back. They sent another guy out. Something else had gone wrong with it. He went and fixed everything up, checked it all out twice. Now, I have no problems with it. AHS has done great by me. They got me a new dishwasher, fixed my dryer, fixed my washer, fixed my range. They fixed my refrigerator until I bought a new one. Sometimes, I just wish they had better companies or service people for the companies.

My garbage disposal quit, so I called to have it fixed. When the plumber got in, he couldn't fix it. He put a new one in and it's working wonderfully. American Home Shield helps me have not a greater expense by paying every month for it. All I have to do is put it on a claim and they send me a contractor. I'm a widow and so it's great to have it. I highly recommend it.

The techs came out for my cooktop. At first, they changed it and they broke it when they ordered the part. But it was an accidental break. They also weren't sufficient in giving me feedback about the problem and it took months for them to get back to American Home Shield. The communication between me and American Home Shield took forever but even during that difficult time with the repair guy, American Home Shield was very supportive. They made multiple calls to them to reach out to get the information they needed to proceed with the process of repair or replacement. But they were unfortunate. That time was around the holidays, so I don't want to condemn them too much. It was also during COVID and our whole environment was chaotic.

The first time that the contractor came out for the AC, the fan motor was bad. They replaced the capacitor and a few things. When we went back a couple of weeks later, the house was 95 degrees. The AC wouldn't come back on again. So we had to call them back out and then they found that when they did the repair the first time, they pinched the wire and it shorted out and it tripped the breaker. So they had to fix the wiring. It was a five-minute fix for the tech. But I wish the service with AHS was a little bit quicker. The contractor was pretty quick to come out the first time. But it was a miserable two days waiting for them the second time.

There was a leak in the hot water tank. The contractor changed an actual switch that was on the front of it and it's working fine now.

My water pressure upstairs was not putting out that much water. The guy came and fixed it. But it took a second company to come out to fix the AC. The first company didn’t do anything. One of them said I needed Freon, which I didn’t. I told the guy that came out I’ve taken an HVAC class and I know the difference when something needs Freon and when something else is wrong. I called American Home Shield back and they got somebody else right away. That company went right and fixed it. That could have got expensive. All I had to pay was the service fee for somebody to come out.

There were three appliances that needed fixing and I had three different vendors all at the same time. I called American Home Shield and asked to get an approved vendor. I got an email with the vendor’s name, and it said I could potentially do a video prep meeting. Some vendors did that. I called them directly to schedule the appointment. All three that I used promptly called me back saying that I submitted the claim. It has been crazy because we're in the middle of the fires. Most of the vendors were evacuated, so it was not done a typical process.

Total Air Care did great and my AC is working again. It would just stop working and it would get really hot in the house, but the guy said that it was just clogged, so he just unclogged it, and it's been fine ever since. It's pretty easy doing claims to American Home Shield. They replaced the first AC, too, when it went out.

I thought my kids pulled something, but the first technician that came checked the overhead door and said that over time, it just goes out. He was great. The second technician was nice, but I didn't interact with him a lot, ‘cause I worked at home. I left my 18 year old son out there, if he needed anything, to let me know. The repair was very good, and the only thing I didn't like was he left the big old bar there and didn’t inform me. I thought he would take it (usually, they do). He also forgot to get the payment, so he came back. I told my son, “No, call him. He needs to get the payment.” Overall, I so appreciate American Home Shield. It’s a blessing and I should have done this a long time ago.

American Home Shield covered double of what any other we looked at covered. The price itself per month with the discount that we got with AHS was awesome. The only thing is, the $100 service fee is high. We had one place that offered a $60 service fee. One other place offered a $75 service fee. So, that's the only thing my husband was really leery about. But I explained to him that AHS covered more than these other companies. Recently, the air conditioner was making a lot of noise, and then it went completely out. When the guy that AHS sent came out, it was really quick. He found what the problem was. It was the capacitor. He just changed it out and that was it. It was good.

American Home Shield's customer service wasn't the best, but the company offers a great service because it protects your appliances and equipment at your home for low cost. It gives you peace of mind. When I had an issue with my air conditioner leaking, I went online to their website and submitted a claim. It was straightforward and easy. I then got an email and a text saying that a contractor has been assigned to my claim and that they would be contacting me within 24 or 48 hours to set an appointment.

I submitted a claim for the motor for the fan that wasn't working around 7:00 in the morning. A contractor called me right after 8 o'clock and a technician was at my house within an hour and changed it. I was so happy I even gave him lunch money. He was very knowledgeable. He found what was going on immediately. He went the extra mile, got a hose and sprayed some of the coils 'cause he said it was dusty. It took him a little over an hour and the next thing you know, the AC kicked on and it's been fine since.

My AC wasn't blowing any cold air in the beginning of summer. AHS sent a tech and he fixed that part of it. A couple of weeks ago, there was water leaking all over the basement as there was a pipe clogged. The tech was fantastic. I haven't had any more leaking since so he did a really good job. It didn't cost me thousands of dollars to get my problems fixed both times. I wish I didn't have to pay the $100 both times though.

American Home Shield replaced the microwave and on the 25th, they're gonna replace my refrigerator. The tech did an outstanding job. I wish all the appliance people were like him. He knew his business. He gave a time and a schedule and he was here. He did the work himself. If you have a problem, you call him up and he comes right back to recheck it. He would fix it if something went wrong. Mainly, he was close to the house, too, which was good, but I didn't know him until he was sent here the first time. He's been here a couple of times to fix the refrigerator and finally, he said that it couldn’t be fixed. So, now, AHS is going to replace it.

When my mom told me about American Home Shield, it took me a little while to actually look into it. But the rates that they have for what I needed were awesome. I wanted the plumbing, electrical, and the AC unit, which was exactly what I got for an unbelievable rate. It's working for me. I love it. I had two requests and they were able to fix both of the problems. The AC went out and when the contractor came out, they fixed it. Then I had a claim for the tub. It was stopped up. It would go down for a week or two, and then it would just stop up again. The guy came out sometime this week and cleared it right on up.

I submitted my claim on the website of AHS for my furnace and was immediately called by the AC company. We happened to be going through a pretty bad heatwave here in Portland, Oregon. It completely quit. So she was just super sensitive about it, apologized profusely and said that we would be the first on their waiting list. Fortunately, it cooled down, so it wasn't such a desperate situation.

Appliance 911 sent out Bobby and he has been great. He is an excellent source of technical expertise. He found a number of different issues with my appliances and got them ordered and replaced. Everything seemed to be great. I was super happy. They needed to replace the motor to the icemaker in my freezer. They did a great job with that. They replaced the motor to my microwave oven, which needed to be replaced since it wasn't working. So that was a great job as well. They replaced the lining to the freezer door. It's working great. They also took the upstairs washer and looked at it. They saw there was a problem with the shock absorbers, which needed to be replaced. He got the parts and now it no longer rattles throughout the house when I'm on the spin cycle. All four of those parts were very sorely needed and very much appreciated. Bobby was Johnny-on-the-spot and very fast with all those four pieces.

For my recent claim with AHS, the outside fan was not going. The tech had to reset something and he was there for an hour. He did a really good job.

When there was a broken faucet in the kitchen sink, it took the two plumbers a couple of weeks to come out. Apart from that, they did a fine job.

I called in as I was trying to submit two claims at once, but the representative told me that I was unable to do that because they were in two different categories so I wasn't aware of that. I was having an issue with my garbage disposal working. Initially, 2020 Plumbing was supposed to come out later in the day but they arrived earlier around 2:30 and fixed it even though I told the person from the company that I was not available. They also offered suggestions to keep up the maintenance of the product. I've taken that into account and have had no concerns since.

We had three faucets that were leaking and when Coffey Plumbing came out, they repaired two but they didn't have a part for the third. While they were working on it, they somehow knocked the spigot loose, which I fixed myself. They said they would be back out to fix the third one and I've kept calling when they were going to come many times. They said they got the part in and that they'd be here on Tuesday. We called them and they didn't show up. I even told Coffey to just leave the part on the front door and I could put it on. But they said they'd be out.

The pricing of AHS was fair. Submitting a claim has been super simple too. I just log into my account online and then it asks what I need service on, and put that in and they send somebody out.

The stovetop stopped working and it was addressed very professionally. The guy came out, diagnosed the problem, and needed a part. We had to wait until he could order the part. He came in and fixed it. This is the second time I've been with American Home Shield and I've had good experiences both times. I'm a very satisfied customer.

My AC was shutting off. The tech that AHS sent was able to address the situation. He was wonderful. He communicated with me well, was on time, performed the job well done, and made sure I was okay and everything was working before he left. I encourage people to get AHS.

Every time I've worked with American Home Shield or any of their contractors, it's always been good. Sometimes it's hard to get through. But I don't mind it at all. It's good insurance to have. It's peace of mind even if I never knew if I've gotten my money's worth out of 17 years of the annual contract. Recently, the refrigerator was not cooling properly. The technician did diagnostics and then cleaned out the compressor to make sure that it wasn't that. We waited a couple of weeks and it wasn't cooling properly. When the technician came back out to check it, it still wasn't cooling properly. I'm assuming that the refrigerator is going to be replaced because it's not fixable but I haven't heard back from American Home Shield.

American Home Shield is a great program to have. I like the way they set up the service and set the appointments for you. You don't have to call anybody, they call you.

The reservoir of the dishwasher was broken and leaking. The tech that came out for it was great. AHS is great too.

A couple of years ago, I paid extra for the AC pipe to drip outside because it is always tearing up my kitchen ceiling. This time, things were leaking in the kitchen and dining room. I had water going everywhere because that pipe was backed up. The tech got out fast. I'm scared to get my ceiling fixed because every time I want to get it fixed, I go through water dripping. But this time, he showed me that I could suck it out with a wet vac. He said, "Try to do at least once a month and suck the thing out." Since my appointment, I've bought a wet vac. I was greatly satisfied. He showed me everything. I brag about AHS and tell my friends they need a home warranty. I've never had any issues with this company.

I spoke to the contractor the day before they came out for the air conditioner. They said they would be out a certain time and they arrived at that exact time. The technician was amazing. He had the air conditioner up and running in less than 40 minutes. I also had a claim for the refrigerator. Samsung refrigerators are the absolute worst and they're supposedly the unfixable refrigerator. But the technician that came out fixed our refrigerator and he knew what he was doing. We have never had a problem with it since. So with both claims we had, everything went 100% amazing.

American Home Shield did great on getting someone out last Friday and it seemed to work. Then I had more flooding than usual two days later, and it took forever on the phone with American Home Shield. The phone system is not good. I spent a total of seven hours on the phone trying to get to somebody to get a recall visit and you can't do that request online. If you request service online, you have to pay again. But this issue was the same thing, so I didn't have to pay the $100 again. The last girl that I talked to was wonderful. But some of the reps were not great. It's so tedious on the phone. You waste so much time on the menu and then when you finally do get somebody and they aren't very knowledgeable, it's hard.

I'm a single parent and I don't know anybody that can come and do a quick fix for me. American Home Shield's cost is affordable and even the service cost that I pay is great compared to what I will pay out of pocket if I didn't have it. They're a security blanket for me, I appreciate them, and I ain't gonna drop them or leave them. It's just that some of the people working for them don't really satisfy their customers.

The contractor came within a few days to check the refrigerator. However, they didn’t come out to do final repairs for a month and a half. They waited for the parts. But they were very professional and did a good job. The warranty pays for itself.

I had a claim for my exhaust fan and ceiling fan. I put in a separate claim, so AHS was trying to charge me for that because somebody on Home Shield's end canceled it. Then they tried to come back and charge me for the service fee. I didn't like that. I paid for the first claim but I didn't pay for the second one because the guy waived the fee, so I didn't owe them money. But the claims went fine because AHS sent the people out and they did the work. The technicians were good. Everything's working good. But I would like for AHS to communicate more with each other. I was feeling good about my experience because I got my services done but then two weeks later, I get a bill.

Submitting a claim is much easier than it was a year ago. Right now, I've not used American Home Shield very much, but I appreciate that they have time. It's still difficult to get through sometimes, but when I do, the personnel are very helpful. I also appreciate that I don't have to look for providers myself. They usually have someone that is very knowledgeable about the work and I feel good about having them come into my home. It's a relief for me knowing that they've already been scanned and approved. Recently, the handle on the commode was broken. Also, it was leaking extra water, continuous running. I tried to work around that myself, but the plumbing company came in, very professional. They repaired it in a short length of time and so far, it's working great.

I told American Home Shield that the cooking range was not turning on. The lady who got in touch with me was from the Philippines so I could hardly understand what she was speaking in English. I told them I wanted somebody in the United States. But then, the contractor was very helpful and explanatory. They did it on time. They came in, took all the elements, and they all started working.

We've had several people come out a couple of times with the same company. We had a claim on our swimming pool because it wasn't heating. It wasn't getting any heat to it at all and it wasn't catching on the flame. It looked like something was wrong with the heater system itself. The dials would not connect and change over. The tech said it wasn't giving it the power from the flames. He looked in and said it looked like something was burnt in it. It was an older model too.

The tech that came for the garbage disposal did a great job. He was fast, efficient, answered a question and was in and out. We also have a claim for the dryer, the microwave, and the freezer. The microwave is still in the process of being fixed, which has been almost a month and a half now. He fixed the freezer. With the dryer, I was trying to communicate with him that, "It's either overheating. But it turns off right when I start it, and then it's hard to turn back on." But the communication wasn't there. He was a little hard to understand. I don't think he understood what I was talking about. It was difficult talking to him. I know that the woman on dispatch said to give him a call and they have a translator, but that's really frustrating to have to deal with. He's been out at least four times for the microwave, and has taken different parts of it, and keeps coming out with the wrong part. It's frustrating on that front.

Our appliance had two issues. First, the ice maker wasn’t making ice, and then the freezer was over-freezing. The technician came out pretty fast and fixed those. I was satisfied with the service and the response time. American Home Shield is excellent and the most important thing is that the technician can fix the problem.

The water heater in our rental house went out on a Saturday night. Pruitt's Plumbing showed up on Sunday afternoon and pulled it because the bladder inside was busted. We had to wait for American Home Shield to approve it, which was supposedly 24 hours. I got an email on Tuesday that the water heater was approved. However, they didn't have technicians available till Friday to install. Then they told us we had to pay $425 to make the water heater installation to code. I'm a general contractor so I get it, but then it's wrong because American Home Shield or the plumber should have that in their bid. In the City of Phoenix, you have to change the water line and the gas line, which I get the gas line, but the water line I would never change. That should have been in American Home Shield's price. But then I paid the 425 as I need it to get done because it's been a week without hot water for my tenants.