American Home Shield Reviews

We have been with American Home Shield for quite a long time, and a lot of times, I do it online if we have a claim. Recently, our air conditioner went out and it was 100 degrees. My husband has health issues, and none of the contractors were going to be available for a week or two. American Home Shield authorized us to use a contractor of our choosing, but we would have to pay for it, then they’d reimburse us. So we did that.

I put in a claim for the air handler. There was some sort of a solenoid that burned out and consequently, the compressor was not sending coolant to the air handler. The tech came out and he worked on that. Then he came back out and got it fixed. It's still working good. The same guy who came out and replaced both of our air handlers and handled other associated repairs did a good job.

We had a stove malfunction and we needed a new one. The only thing that we didn't like about the service was that they gave us a list of stoves to pick out from. We picked one and then they said it was out of stock. My whole house was stainless and they shipped me a bright white stove that didn't match anything. So I had an argument with the guy on the phone and my wife told me she would deal with it. They made us pay a restocking fee on something that we never really ordered which was wrong.

I've used American Home Shield a couple of times and I'm pleased with it. I had my locks changed and the tech was very efficient. He had to come back and fix something on the mechanism. He was again very nice and professional and got it done.

A plumber came to repair a spigot that was leaking. He diagnosed it and fixed it very quickly. As soon as he got approval from American Home Shield, he was on his way. He was not at all disruptive. I enrolled with American Home Shield in October of 2021 and I've been very satisfied since. I've put in other claims which I canceled because it seemed that the problem resolved itself. But for the plumbing piece, I've had two instances where I've had people come out. The first was in March or April when I had someone come and repair my boiler. That was a very good service too.

We had American Home Shield for 20 years in our old house. We just moved into this new house and got a new policy. We continued with the home warranty because we've got our money's worth out of it. We had a couple of appliances worked on. The washing machine had a torn liner and the door was leaking. As for the dishwasher, the hinges were broken. The repair was slow and it took over a month to get it done because of the waiting for parts to come in. Other than that, I would recommend American Home Shield.

I was with American Home Warranty, and I paid $500 for different things to get fixed. To this day, they have my money, and they never came and fixed my stuff. A friend told me about American Home Shield and said that 99% of home warranties are not worth it, but this one was. So far, it's true. My dishwasher broke, and the claims process was really easy. I also like the quality of people that they send and the quickness and response.

American Home Shield should be more upfront about what you have to pay out of your pocket. They oughtta try to carry a lot of the weight of whatever you need done. I'm paying them $60 a month, and then there are times when I don't need anything. But to me, everything should have been paid for if I need something. American Home Shield did pay for some of the small things. When I had a claim for the garbage disposal, I paid them 100, and then the contractor came and did the rest. But for something major, like the water heater and the air conditioner, I came out of pocket and I was caught off guard. For the air conditioner, they only paid 10 cents per pound of the refrigerant. I paid about 800 and they only paid about 100. The rep said they paid for labor. With the water heater, I ended up paying about 800 for it. They did purchase the water heater, but I paid to have it installed. That was a bit much.

American Home Shield has been very good. Their technicians have been very professional and they explain what they are doing. They are not necessarily always on time, but traffic coming up to this area can be a little heavy. My ice maker stopped working back in October. We had someone come out repeatedly replacing different parts until they had replaced everything in the freezer area. But it still wouldn't make ice. So, they gave me an online gift card to put towards another refrigerator. I recommend AHS to anyone who owns a home.

The AC was not working. The contractor came out and checked it out. They said the coil was frozen. So they turned it off, thawed it out, and washed down the thing. They came outside and then, they went and came in and said, "Everything should be okay." They put Freon in and said, "Everything should be okay." But a couple of days later, I found out that the AC was still not working. So we called back and then they sent out the same guys again. They went through the same rigmarole and said that it should be okay. Then they said they called their master technician, so he came out and found that there were some wires that needed to be fixed that were shorting.

This last service guy who came out for my AC was very good and nice. He took care of everything very professionally and did a few extra little things that he said needed to be done, but didn't want to wait for the unit to fail and have to come back out again. I was happy with that.

We've made six claims in the four years we've owned the house. They've all been good experiences.

The one service that American Home Shield gave me was too busy and they couldn't do it. So, I had to call somebody else. They need to check with their service providers to make sure that they're not too busy to reasonably handle the repair of whatever it is that they're repairing.

American Home Shield has been good. It gives me the peace of mind that if something goes out, I can get it fixed. I haven't had that many claims, so I don't know if I'm coming out financially ahead or not, but I like to think I am. My last service call was over a washing machine that wasn't responding to the controls. We had a company called A & E come out and they replaced the control panel and said, “Oh, it’s working,” and left. It didn't work and we got the guy to come back. He put one of the old pieces back on, said, “It's working now,” and left. When we tried it again, it still wouldn't work, then my wife tried to call him to get him to come back. This has been going on for over a week. My wife wasn't happy and they weren't happy and said they weren't coming back.

Whenever I've had a claim, they have always notified me of the company that's gonna take care of it. The companies always contacted me and so far, they've been able to solve or fix my problem. My ceiling fan stopped working and the claim was very easy. They gave me the name of the contractor, Electrical Service Professionals. The contractor contacted me and fixed the fan.

When I submitted a claim with AHS, a company was assigned almost instantaneously. They were out the next day. I had a toilet leak and the tech found it within a couple of seconds, had it repaired in 10 minutes and he was gone.

We were having plumbing issues and we were having our HVAC inspected, and it took a while to figure out what was happening. One of the contractors didn't show up at the time they were supposed to, and we had to wait until we heard from that contractor instead of being able to move the process along. Still, the claims process went smoothly. There was a lack of responsiveness for a tiny bit, but we were able to get that resolved. The technicians were good as well. The plumbing issues were resolved, but with the replacement HVAC, we haven't finished that part yet. Also, I would like better tracking when American Home Shield is the one sending out equipment to the servicing company. That would be really nice. Otherwise, the service has been pretty good so far. We've had previous repairs for the old furnace’s fan too.

I had a claim for air conditioning and that was fixed. I've had several previous repairs and it cost me $100 every time I use American Home Shield. They could reduce their fee. It also takes too long to get someone. They need more contractors.

We were having a problem with our AC unit. The techs were courteous and on time. After they saw they couldn't fix it, it didn't take Home Shield any time to replace our unit with a new one. One day after the replacement came in, the tech came out and replaced it.

I like my policy with American Home Shield. I know who to call if something goes wrong. I put in a service request and they send someone out. One contractor they sent was Express Appliance and they did my refrigerator that was not keeping cold. It was not coming on at all. The technician was nice and professional. He started working and explained everything he was doing. He wasn't able to fix the refrigerator but he at least attempted. The refrigerator was replaced and I received it yesterday. On the whole, I was out of a refrigerator for over a month. It was just waiting on someone to come and fix it, waiting on a part to come in, waiting on them to determine that they couldn't fix it, and then just ordering a part.

The refrigerator was not cooling. Once I registered the service request with AHS, I got an email confirmation showing who it was that was being assigned to me. I was given a contractor who gave me eight days from when I put it in. I called AHS because I couldn't do it online and said it was not acceptable. There was a lot of back and forth. Also, the call center personnel were not good. They were all offshore and very difficult to understand. Every time I said something, they had to repeat it back to me. It was very arduous and not a good experience. They put me on hold an awful lot of times. The whole transaction on the phone took me an hour. The other crazy thing was the guy was trying to get me to do a video diagnostic. Told me, that for $10 more, they could do a video diagnostic and it would be quicker.

Our air conditioner claim to American Home Shield was fine except it needed a little something else that wasn't approved. It's an older unit and it had a crack in it, and the tech said he had to replace the evaporator coil and apparently, that's not covered. American Home Shield said it was normal wear and tear. Overall, AHS is good because some stuff could get very expensive. So, it's worth having.

My AC was not working. I called American Home Shield and they got Nesselrodt to come out and look at it. When they came out, I told them what the problem was. The technician looked at it, and then he found a couple of things that needed to be done. He took care of everything for me. He said I should be good with my unit once they were finished with it. They were professional and clean. They were on the spot. I even called them after they were all done. I talked to the lady that answered the phone and I gave them all high praises.

There was an issue with the ducting on the AC. We went through another company but we were told it wasn’t getting covered through the insurance so I had to get a different company. Austin Heating & Air came out and they did a good job. They were very professional and they got the job done on time.

I had an issue with the icemaker on my refrigerator. It would not stop making ice. Plus I had a knob on my stove that had broken off. The representative was a very knowledgeable young man. He was able to order me a new knob and that came two days later. He showed me how to put that on. Both issues were fixed.

Our water heater tank was leaking. Royal Plumbing came out and looked at it and they're coming back out to do the installation of a new water heater tank.

Our experience has always been fine. Submitting a claim goes reasonably smooth. But if you're trying to call them, sometimes it's very hard to get through. Also, I wish they had someone more local. Sometimes you get places far away and so, calling is more difficult. You do better by emails. We really like the tech from JC Appliance Repairs. He's closer and local. But he's just so busy. He needs to hire somebody to intercept his call and keep people informed.

I had a claim to American Home Shield for the washer and another one for the dryer. They just had to wait for parts, and that took about four weeks, but the guy that came out was excellent. He got everything working really quickly and did a great job. So far, AHS is really easy to use. They're doing a good job.

I’ve got three homes on American Home Shield - a rental property, my in-laws', and my personal home. Everybody they have sent to my personal home has been really good and the ones they've sent out to my tenants have been professional. But when appliances have gone out, it seems like it's never covered. It feels like using American Home Shield is tacking on another $75 to $100 on the cost of replacing the appliance.

With our recent claim, we ended up having to buy a new commode because AHS said it wasn't covered. But other than that, I have not had any real problems with AHS. They replaced my hot water heater and one commode in the back bedroom. I also called them about my stove and it was done well. I also liked the technicians.

I like that anytime I filed a claim to American Home Shield, they got right on it but they have not fixed my hot water tank and they're not getting any more of my money. The techs came out originally for a blockage, which was covered. They opened the blockage but then, I was continuing to have something go on with the same pipe. Come to find out there was a split in my sewer pipe. They had to come back out to look at that and HM did a good job. They fixed it. American Home Shield did not cover any of that though. It was like $2,000 on me.

The condenser and compressor locked up in one of AC units. I called in an emergency claim and AHS couldn't get somebody out 'til Monday. On Monday, the technician came and all he did was wash the coil. He said the compressor was no good and that it needed to be replaced. He said that should be covered by American Home Shield. But AHS never notified me. I had to call them on Thursday and they told me that the claim was denied. They said that because the compressor was not functional before my contract date started, they wouldn't cover it. I don't understand that when being in Texas, why would I wait a whole week to call and say my air conditioner broke.

Lately it takes forever to get someone out to the house. Also, some things are covered but some others probably should have been. The pool part that was broken was not covered. That was a little frustrating. A year or two ago, we had the heater go out on our pool. That covered the cost that I was putting out. But the last couple of times, we had a problem with our washing machine. AHS sent someone out three times, but they still haven't replaced the unit. They just kept on sending someone out to fix it. That was frustrating, because it was a month without a washing machine. They wouldn't just pay to replace it, they wanted to fix it.

Lately, I'm not liking American Home Shield. I put in a service call on June 22nd, and my issue is still not resolved. It's my air conditioning unit that's not fixed. I had the old fuse box and something burnt out on that fuse box. Even if the electrician put a fuse in it, it would not come on. She said I needed to be switched over to the electric one. But American Home Shield keeps telling me that they're waiting on the electrician to send the report. I'm thinking if the electrician has not sent the report in all this time, more than likely, she's not gonna send it. She was good, but it seems she's really slow with following up.

The guy that came out for my dryer was really thorough. He came back and forth, because he fixed one thing, then something else went wrong. He kept me up to speed with parts and what was going on, to try to get back in touch with me when we could make arrangements for him to come in to see. Finally, he couldn't get the product to work, so American Home Shield just gave me a new one, and everything was covered. Overall, American Home Shield has been really good because since the time I started using them, I haven't had a problem with them.

A contractor was supposed to come in for my dishwasher but they didn’t care. I went out of my way to make sure that there was somebody home and I had to pay somebody to sit at the house, waiting for the tech. He was supposed to be there at anywhere between 8:00 and 12:00. 12 o'clock came around and I called him and asked him what his ETA was on that day, and he said that he had to reschedule because he wasn't coming, because he had a closing and the bank gave him two days to get out of his house, which has nothing to do with me. But American Home Shield sent a different contractor and they took care of it.

Had an appointment set today (7/19) between 11am and 1pm. Technician never showed. So around 2pm I called the 844 number and spoke with someone who tried to reach to tech but couldn’t. He said he would try again in 30 minutes and give me a call back. Of course he never called back and then at 2:30pm I received a text saying my appointment was canceled. Horrible customer service. Will never recommend or use this company.

My husband is in the military and has received official DoD orders for us to relocate across country. As such, we are in the process of selling our home. I called AHS to terminate our home warranty, because they do not allow you to terminate service online... The process goes like this: you call, wait on hold, then get transferred around to a few departments, until you finally reach the Cancellation Department. There is apparently only one person who works in this department, he does not have a supervisor, and he has all the power.

We had problems with our refrigerator and dishwasher. Sears very great. We had no problem with them at all. My wife contacted American Home Shield by phone to let them know of our issues, and they were great with her.

My refrigerator wasn't cooling. I did a claim online and that was easy. It pretty much gives you the options then after you click one option, it gives you more coverage. This online claim option is more convenient. After I made the claim, I started getting emails confirming dates. The contractor called me also to double check on the date. The people that came out were professional. They checked the refrigerator, ordered parts then came back and repaired it. I've been recommending American Home Shield and two of my sister-in-law's friends subscribed.

The valve in the upstairs bathroom wore off. The contractor fixed it right away. It took a few minutes. They were wonderful.

In our recent claim with AHS, the techs found that there was no Freon in our air conditioner. They refilled the Freon. They were suspecting a leak, so they put the dye and they said that, in the next call, they will come and try to figure out where the leak is. The contractors of AHS are good and professional. However, they seem busy. When I talked to one of the customer representatives of AHS, they said that they would call me back after talking to the contractors. I waited for three days, but I never received a call. I called AHS again. The second time I called, AHS opened a ticket. After that, I received a call the next day from the contractor. I wanted to get that visit quickly as soon as possible, but the next available was Wednesday or Thursday. So, we went with Thursday.

It's been mostly good with Home Shield. Although sometimes, there's a disconnect between what Home Shield offers and what the vendors' responsibilities are. But they're nothing that hasn't been worked out. It's not smooth sometimes but it's just working it through with the vendor. We were having a lot of problems with our air conditioner and every time I submit a ticket, Home Shield assigns a different company. It would be good to have continuity of business with one vendor. I have to go and contact Home Shield and we have to work it out. Then, I'll get called by the one company that I'm not going to do business with and then have to go back to the other company. It's a loss of time and it doesn't make it a smooth experience.

It's my first time having American Home Shield and it saved me money. I've used them once for my plumbing. My water heater wasn’t up to code and it was old, and they brought me another one. Everything was good.

At first, I had problems with American Home Shield. Somebody gave me wrong information and I called back again. I had been out of air conditioner for a month but the tech came out and fixed it for me. AHS helped me out this summer for getting my air conditioning unit fixed and I decided I was gonna keep them.

My pump was shot and wasn't working to run the pool. Techs came in two days then they ordered a part. There was another little problem and they repaired another part. The completion took six days. I've used this contractor a couple of times and they're wonderful. On the whole, however, my experience with American Home Shield stinks. The company is brutal to work with. Some of their contractors aren't good. I had an oven that was broken for almost two years. It was finally fixed.

Above Par Heating did fantastic. My furnace was leaking in the drip pan upstairs. They came out, cleaned the coils, unclogged it, and it's working great now.

The service is fine but if they say they're going to cover something, they gotta cover it. That's why I pay. One was one of my bathrooms was not draining and I had to call them. The contractor came but they wanted to do it through the roof because I have no drain out outside. That was gonna cost 500 and some odd dollars and AHS said no. It was the first time I had an issue with them. Other than that, I had a problem with my air conditioning unit and they sent some person over who fixed it. They covered that.

Having a home warranty covers air conditioners and everything under the roof. The techs are always very professional.

Having AHS is convenient. My washing machine stopped working and the pump was out. The techs came right away. They had to order a pump and another part because the washing machine was leaking out the front. They came out on a Friday, and then the next Friday, they fixed it. Their contractor L and S was perfect, but I requested them. I have had a vendor come out the first time I ever called for plumbing that I wasn't happy with. The same thing happened with the drain clogged again. When I called the second time to request someone, I requested that that vendor not come out. So, the vendor they sent out then was really good and I had no problems.

AHS is very convenient and they have a fast response time. I had an AC issue recently and AHS responded within the day. Then, they set up an appointment with AC Rescue on that very same day. There was a leak in the AC which AC Rescue was able to diagnose and fix. Everything was pretty fast.

The water heater wasn't working and American Home Shield paid to get it done. The contractors have been fine. They've been helpful in telling me what my problems are and what I've walked into and when something wasn't covered. I pay American Home Shield $100 every time I have to call them. But I still have to pay that even though the work isn't getting finished, and they said for them just to get called to come out, I have to pay it.

A repairman showed up and fixed my problem about the AC that was not working within a half an hour. It was tripping the breaker. American Home Shield has saved me a lot of money. It costs me a lot of money to carry them every month but when things like this happen, I'm golden. I called them to request service and got a text message from the company about when they would be able to get out. I had to wait eight days. I'm 72 years old, and it's 90 degrees in Atlanta. Before the night was over, they had already charged my account for the visit. I thought what if that company went out of business for some unexplained reason? Does that mean when you make another arrangement with a company, I get charged another $100? It hit me wrong. Also, I was hot, sweaty and running every box fan I had in the house just so I could get to sleep.

My toilet downstairs was not filling up. I had a pleasant experience with the AHS rep. The tech had to come back because it started doing the same thing. He replaced a piece on it.

The reason that we got American Home Shield is the microwave broke a couple of days after it was out of warranty. It was an $800 part to fix them, which was ridiculous. With AHS, there's peace of mind knowing that if something breaks, it will get fixed. The first time I had them come out was for a leaky dishwasher that was stopping in mid-cycle. Then, we had another person come out for a dishwasher leak and he diagnosed the problem, got the parts, and came back when the parts were in. The other claim we had was the microwave repair and it was fine.

Sierra Vista Electric came out for my ceiling fan that was making some noise. It didn’t cost me anything to have them take a look at it. They made an adjustment and were on their way. I’m about ready to re-up for my next home warranty. I’ll probably go with the same company, American Home Shield, because they have changed some things within the app. Trying to get service has been a lot better. Having American Home Shield, I can just make a call or go on my smartphone, put in the request, and it's painless. I like that process. The contractors are held accountable and that gives me a peace of mind. It’s worth the money I spent upfront. I wish the copay wasn’t as much though. There are other services who don’t charge as much for copay. But you get what you pay for. If the service is there, I wouldn’t mind it as much. If the service wasn’t there and there was no accountability, then I would have a big issue.

Someone came out to rekey the locks and they were pretty fast. The guy was very nice. The service was good and very professional. they could have come earlier but I had to keep pushing them back because I didn't want to change the keys while the contractors were there. One of my locks is not working so I need to call the service company to come back.

I got the referral for the company within 48 hours of submitting my claim to American Home Shield. It was a weekend so I waited till Monday to give them a call. I had the repair scheduled and it was fixed by Wednesday. When the techs came, they took the stove pipe out so they could just patch the roof completely. The stove wasn't there anymore and that was where it was leaking. My husband has put a drywall up to cover the hole where it was so if it's still leaking, I don't see any marks. It usually only did it when it was extreme heavy rain.

AHS takes care of whatever needs to be done. Most recently, Logan Bros. Pump worked on our water well. The wire had to be replaced and they were wonderful.

This recent claim took two days, but in the past, the response I was encountering was, "We'll get there when we get there." There's no courtesy call to keep us up-to-date. I was even forced to look into another appliance warranty. I'm not worried about the cost. The only thing I'm concerned about is the communication. When we call, it has to be more expeditious as far as the concern, with the heat in the winter or AC in the summer. Apart from that, the contractors come, and they do their job. I offer them water and do something that's right.

With the air condition company, at first they came out and fixed the problem. They had to put a pusher on the compressor. But the pusher didn’t work. We called them back and said the pusher didn’t work. They said they would contact American Home Shield to see if they could order a new compressor. But we hadn’t heard anything. So, I went on AHS and hit the thing for that service part and said it still was not cooling. I tried to call the company back to see where it was at, but they weren’t answering their phone. So, I called AHS and asked if they could contact the company to see if we could get a status update, and it took a long time.

Some things are fast. Plumbing and littler stuff are easy. But when it comes to having replacement things like mine was, with the cooler and the stove, they don't happen right away. Anything that's a big appliance, I have to wait month to month. Our cooler went out and the contractor came out and looked at it. They said they needed to replace it with a new one because the frame that holds the water was cracking. They went ahead and fixed it. They put it in fine. But it doesn't work as well as the old one does. The cooler is not as strong as my old one. My bedroom is not cold anymore. And we had to wait forever. I could have bought one and put it in four times between the time that I had to wait to get it. The contractor kept saying it was to be delivered by American Home Shield. It was five months. I also had a stove replaced through AHS and I had to wait four months before my stove came. There was a backlog because of all the shipping problems.

I would recommend American Home Shield. My experience for the rekey was good and it was fairly quick. The guy came the next day and put the key. He was very nice and efficient.

The plumber was nice, professional, knew what he was doing and was efficient too. The communication was good as well. There was a leak in the sink and he changed the sink.

We had the tech come out and fix a washing machine and he did it in two visits. On the first visit, he had to look and order a part. But he came back and got it fixed. We have not had an issue with it since then. He was very friendly and professional. When we had a claim for our air conditioning unit, we needed a new unit, but the tech couldn't get authorization for that. He was only able to replace some switch or board and it only held out for about three months. We called him back again and then he did something else. But we decided since we weren't getting it fixed by American Home Shield, we just went ahead and bought a new unit. Overall, we're very happy with American Home Shield. But it would be nice if they gave us an option that we got to pick who we used. Because they just said somebody will be out there. With the washing machine, it was with a company that we really liked. But we weren't so crazy about the air conditioning people.

So far, the service of AHS has been okay. I've used them for my dryer and they paid. It took them about a month to get my part for it. Even though the guy that fixed it said it should have been totaled, they should have just bought me another dryer, but they didn't. They fixed it. I got my AC fixed too.

I appreciated all that they did for us. Waiting on hold on the phone was sometimes annoying. But for the most part, the service was really good. The one thing we had a hard time with was when we had a plumbing issue. I called for a plumber and I kept being referred to a plumber who had negative reviews on Yelp, Google and the Better Business Bureau. I had to call about five times and beg and beg and beg to have anyone but that plumber come. So that was a lot of hours of my time spent. Finally, someone helped me and gave me a different plumbing company, which was great. Overall, everything else was pretty good.

American Home Shield has been helpful with some of the issues that I've had with the house. They've worked fine. But they didn't cover as much as I would have liked for the Freon. That stuff is expensive.

I had a water leak on one of the water lines and water was dripping down from the attic to the water manifold. The rep was courteous and they met my expectations with the timeline. AHS can be worth the money depending on whether you're having problems with your house. But they can speed up the timeline for the technician to come out.

American Home Shield has been responsive to any claim I ever had. I've been with them for many years and everything is very good. I had a claim recently and the service people that came out were amazing. They were able to pinpoint the issue and we worked pretty well from there. I'm very satisfied.

There are a lot of things that are really good about AHS's service. With a warranty, it's nice to know who to call. My disposal wasn't working and I had a little drip from the faucet. The techs are fine but it took two calls to get the disposal working and the drip is still dripping. If my problem is something important, I do not call AHS because it takes too long to get a technician out. I'm making a decision whether to keep them or not. I'm spending money every month but I haven't used them more than the second time. Other than that, the serviceman was very nice and very courteous.

I wasn’t getting any cold air and I informed American Home Shield by phone because I wanted to make sure I was doing the right thing as far as filing the claim for the air conditioner. It was easy to contact the representative, and she gave me who the job was assigned to. At that time though, it was really hot in Chicago and they couldn't come out for four days. I asked the rep if could she locate anybody that could come sooner, and she said no. Also, American Home Shield takes the money right out your account before anybody even gets there, and we don't know if they're gonna do a good job. They put the money on hold, then once the work is done, they release it.

Our pool filter wasn't circulating the water. We didn't have the water flow to the pool and the tech said the issue was that our filter was clogged. He recommended us to buy spray. All of our grandkids are mixed, so they have a lot of hair products. Our filter's small. So, sometimes with the smaller filters on our system, with all the hair products and suntan oils and lotions, it'll clog. So, he recommended us to go to a pool company and buy a spray to protect the cotton. But we still have the same issue. My husband ordered a new filter because we were thinking, "Well, maybe we just need to buy a new filter and start fresh." But we did buy the solution and soak it. It works good for a couple of days, and then you can tell the pressure slows. We've been satisfied with the service we received.

My dishwasher's door wasn't closing. The spring messed up from the door, so it wouldn't close. And it wasn't rinsing anymore. My appointment was set quickly. The tech was very friendly. He looked at it, spent a bit of time troubleshooting, and that was it. He said it would be expensive to fix it because there is a lot of moving pieces so that it would be more than what it was worth. And once he determined that the dishwasher would be able to be fixed, I got quick confirmation from AHS.

I had three different claims. I had plumbing work issues, and the plumbing guy that came out here did great. I only had to wait a few days before he got the parts and came out here and fixed everything. The electrician guy was awesome too. There was an addition built in front of the house, which is why he came out here from the beginning. I went to try to take the excess walls down, and there were seven outlets all wired into one outlet from the main house. That just wasn't working. The electrician did all that work and asked me if I had any more issues. I said, “Not at the moment.” When the lady called me back and asked me how they did, I said they were great. She said, “Well, if you have any more issues, let me know.” I found there's an outlet that is just hanging out in the open with the wires in the closets and I have a four-year-old here. I thought, “Why would this be in a closet? I don't understand.” This house is really trippy.

I have had American Home Shield after purchasing several investment properties as well as on my main house over the last several years. My complaint is 100% about their customer service people (not US based?) and their inability to do anything but read back a script, put you on hold to "check" on your issue, and then read back the same script when your 10 minute hold is over.

My family and I have been continuously without air conditioning for almost a month this summer and have had to constantly follow-up with American Home Shield to try and find out the status of the repair and replacement of our air conditioning system as covered in our home warranty with them. We cannot get a consistent status at all - one person one day will say the new system has been delivered and ready to be scheduled for installation and 2 to 3 days later another American Home Shield Employee is telling us that it has not been ordered yet!!! They seldom if ever return calls and it has been impossible to reach someone higher up who can provide a truthful and factual explanation of why they have not repaired/replaced our system after all this time in this summer heat. This is absolutely the worst home warranty experience I have ever had!! Stay away from American Shield - they are completely unresponsive!!!

My upstairs HVAC unit wasn't cooling. The tech found that it was a bad compensator. She switched it out and now, we haven't had any problems.

Last year, they sent someone to fix my fridge and they could not find the part. The techs said, "AHS is gonna give you $400 to order the new one." And then, I asked them, "Can you give me the money? Let me buy it." They said, "No, you have to give us the receipt. If you purchase, we will give you money." But didn't happen. Finally, I just decided to replace the fridge because no one would help me out.

I absolutely dislike American Home Shield to the point that I'm going to cancel it. There has been a request for more than three months now. I've called them so many times. They gave me a vendor who came to my house and nothing has happened so far. They kept telling me, “We’re escalating.” There was no response from the vendor. I paid 150 bucks, which is the fee so that at least I can get the service requests, but none of them has even reached out to me to know what's happening with that request. I've seen all the people have complained the same regarding the vendor. They come to your house and then they will just say they're gonna order some part and they will never show up. American Home Shield has one of the worst vendors in line. All the vendors are completely hopeless so there is no way I'm going to continue with their service. Say no to American Home Shield.

We had a plugged-up drain outside the air conditioner. I told American Home Shield about it by phone. It was not difficult to contact them and their rep was great. The first person who came out did not find the problem. They sent a leak detector guy out, and he found the problem in a short amount of time. He was very professional. He snaked the drain and unclogged it. So far, it’s doing fine.

The AHS rep was very helpful with all the information and very timely with setting the rekey all up for me. The techs came out very timely and did their job.

Having a home warranty is emotionally convenient. When I had a water heater that was leaking and causing an issue to the foundation, all I had to do was just call American Home Shield. They had a plumber come in and he checked it out, told me what needed to be done and did it. He was extremely professional. He explained the process and what something was for, what should be there and what was missing. It was a little process because we had to get a second contractor to rebuild because of the water damage. Everybody was busy and we barely just got it done. I called back yesterday to see when I can make an appointment for the contractors from Home Shield to make the repair, and they answered and made an appointment today. I'm extremely happy. So far, American Home Shield is great. This is the biggest thing I've ever done as a homeowner.

I had a plumber that was going to replace a hot water heater. After my warranty, he was gonna charge me $850, which I can buy at Lowe's for $500. I also had a refrigerator repairman come out and fix my refrigerator but I had to call in a different person to come actually fix it. He didn't know how to do it. But AHS is worth it. You just got to make sure that they get good contractors sent to you.

The cycle for rinsing of our machine would not assimilate and wouldn't work. It left me with a bucket of water and clothes sitting in the water. It was digital and when I get a code, it would drain the water out so I was never really getting a rinse. After making a claim with American Home Shield a gentleman from Runyon came and ran a diagnostic. He said that for what it would cost for them to send out a technician and repair the appliance with the part that was needed, it was just as much as purchasing a new appliance. The gentleman said it was not worth it. I was sent to Lowe's and I found a model that was different but the color was very close to what I had. I waited for it and that took two and a half months. The machine is new. It's nice and it's working. I'm happy with the machine because now we're back getting on schedule washing.

The claims submission process was great. I got online and told American Home Shield what the problem was then they said somebody would be out. I paid the fee that I was supposed to pay, and somebody came out, inspected my unit, and did what they needed to do. So far, so good.

I had a leak in my bathtub. I watched how the tech took the little cap off, got down and what he replaced. He said, “Yeah, 20 minutes, fixed. It won't leak no more. It's gonna save you $250.” I was like, “Wow. Perfect.”

The service is good. I've had good experience with American Home Shield. The contractor tried fixing the washer, but they couldn't fix it. So, they replaced it. It was very hard to get the old washer out, but they were able to do it.

My air conditioner was leaking up there and it was very difficult to get them when I called. They told me they were coming out but it was a week or so before they came. But I understand and I had good interactions with A-US Air Conditioning of Texas when they came out. They went up to the attic and do what they could do. But they thought they fixed it and a day or so later, it started leaking again. The contractor told me the pan was full of water and he told me the water had to leak out. It should be all leaked out.

I had a great experience with AHS and I'm proud that I have the home warranty. It gives me peace of mind. We're in our 60s, and it's good to know that we can depend on the company. I had two refrigerators go out and I am very happy with the technician that came out. He was very professional. He knew exactly what he was doing. For the other refrigerator, it's 30 years old and I didn't know if it was time to put it out to the graveyard but he said all it needed was a fan. It didn't need another compressor. The compressor was great. It's been working beautifully ever since he left.

I had to have my AC fixed. The techs changed the capacitor and resolved the problem that day. Having the home warranty is good because within 48 hours, service was done.

I like that American Home Shield responds fast to our needs. I called American Home Shield because my AC unit wasn't working. They appointed a company to come and look at it right away and then it was fixed. The fan was fixed, but the AC wasn't cooling. So I called them back and they sent that person back to check the unit and make it work. The contractor was very nice. He was very knowledgeable. He knew what he was doing, and he was good at what he was doing. He gave me good advice on the unit and how to maintain it.

The contractor replaced both faucets. One was seized up and the other one was leaking badly. They had to order faucets, so they came out two or three times. They were real good and I would use them again. I have a claim in now for my swimming pool for two days. The pump and the filter had quit working. However, I haven't heard anything back from the contractor. Other than that, I have no complaints at all. AHS is very convenient.

I had previous repairs through other third parties, but they weren't able to find a solution. So we finally got American Home Shield. We called them and the tech came out to fix it right away, and it's been working all along. He told us exactly what was going on. It was pretty quick. American Home Shield is a good insurance policy. Just in case something goes wrong with any of the appliances, they can come out and repair it.

So far, AHS has worked fine. We like it. The tech came out quickly for our AC issue. He was very friendly, nice, explained everything to us and did what he needed to.

The readout on the top of the stove was giving us error messages. The contractor was great. But AHS screwed up. They said, “Okay. We'll have a technician there on a certain date” and then that didn't happen. This is a vacation home in a remote area, so we weren't gonna be available for another month. But we had a wonderful supervisor who worked out where the people who did come came. I'm really happy with the supervisor who helped me get somebody right away. He went out of their network and got Accurate Appliance. I was happy with that contractor. They did a wonderful job. The tech was very professional and well-groomed. He knew what he was doing and he was efficient. He communicated well too. I couldn't ask for anything better.

I had some air conditioner issues so I called AHS and then they sent someone out who repaired it. The tech knew his stuff and he did well. The only thing was it was so hard to have someone come out quickly. But it was a hot and busy time of year so it’s hard to get someone out at all. Other than that, it seems like AHS is doing what they said they’re gonna do.

I've had two really good experiences with American Home Shield. First, my ceiling fan was making a lot of noise. The repair guy got up on a ladder and said that that was okay, but it was on the wrong circuit. He said he didn't have one with him and he would run down to the local hardware store and get one. After he did that, he fixed it. I had a second claim the same week with my icemaker. It went out, and I called AHS again and they assigned Superior. The guy who came was great, too.

American Home Shield uses quality vendors. This last one was A&E Factory Service. They took care of the problem. The pulley had broken on my dryer. The first repair guy that came out oiled it. Then I had to call back. American Home Shield sent the same company but someone else, and he realized it was the pulley. He replaced it and it's worked fine since then. I had a previous claim for my PTAC but that one didn't work as well as the dryer claim. This other vendor about the heating and air conditioning was a company that was far out. It was hard to get follow-up with them. They supposedly put a new unit in but it doesn't seem to work as effective as it should.

I got American Home Shield because I just bought an older home and so I was worried. I've heard horror stories such as the service taking weeks. I called American Home Shield on a Sunday midday for a claim that my air conditioner was out. Customer service was very polite and they said, “The place in your town will be calling you about 8:00 a.m.” By 8:03, that company called me and by 2:00, I was up and running. The techs had a new condenser and a new thermostat. They had to almost rebuild the AC unit and it happened lightning fast. I’m gonna be calling the warranty company again because my fridge is acting crazy.

I requested the contractor, BA Distributing, because they had been here previously to work on my double ovens. This time, it was for the dishwasher and it was fantastic dealing with them. I will continue to specifically request them if ever I have an appliance need because I trust them. They get the job done, and they're professional and friendly. I pay into American Home Shield each month. Sometimes, the copay, which is what I call it for the service, annoys me a bit. But I get done what I need to get done. The people that AHS sends here fix the problem. So, I don't have any complaints.

The air conditioning unit needed to be replaced. It took a little bit of convincing, but it got done. The tech was excellent. I had to pay out of pocket, but the majority of it was covered.

We just moved and got the doors rekeyed thru American Home Shield. After submitting the request online, I got a call from the locksmith so that was good.

The biggest benefit of having a home warranty is if there's a breakdown in one of the appliances, it would get replaced for free per policy. American Home Shield's service so far is pretty good. We used it when the AC was not working and someone came out to fix something. I wasn't there but my tenant was. The unit worked after a few tries.

American Home Shield's service is horrible. The call center is terrible. I couldn't get a straight answer out of them. I get stuck in circles. I had a point a couple of weeks ago where I got so frustrated with them that I tried to escalate the issue and waited more than 24 hours for the escalation department to call me back. It happened last year when I was having issues with my refrigerator, where they sent out multiple repair people. Nobody could seem to diagnose or fix the issue and I was stuck in the middle. It took months and months before we finally were able to replace the refrigerator because it couldn't be repaired.

We love American Home Shield. We've been with them for 19 years. The first technician that came for our AC unit was nice. He did the two things that had to be done on the fan unit, and it was working. But there was a problem. The circuit breaker kept going off. He came back, checked, then said, “It's not legal for me to be able to try to fix that. You need the electrician.” We called American Home Shield again, and they sent an electrician. He was also a nice guy, and he changed the circuit breaker. But he said it wasn't the circuit breaker, it had got something to do with the unit. We called back American Home Shield again. They sent Michael and he knew what it was right away. He replaced the part that was needed. It was a starter in the fan unit. He was in and out in 12 minutes and it's been fine ever since. The first guy should have known about the starter in that unit. But the thing was it was working. The only thing that was happening was it was blowing that circuit breaker.

Crockett came out for our refrigerator and he diagnosed it rapidly once he was here. It was our second service. It was the second call. The first service people American Home Shield sent out couldn't seem to figure out how to fix it. The Crockett guy just had to order a part and come back out.

I like that I can call AHS and so far, everything's been great about them taking care of my issues. We were having problems with our commode and one of the bathrooms is leaking. JNJ Plumbing fixed those and then, we had trouble with the tank filling up properly. We had to call them out to get that straightened out. They dealt with my husband and my husband told me they were great.

The contractor for the AC has been extremely nice both time they've come out. They've been very professional.

I like Home Shield so far because I chose my own agents or companies. I told them whether this person was good or not. So far, my plumbing and other issue was good. But I do have my issues with my air conditioning. When my jet tub had something clogged, the contractor fixed it. Then there was leakage and two other things but they were not able to do that because they said it was a maintenance problem. So most of my things were not covered. But they were great. I am happy with my Home Shield. They have great customer service and the technicians were good.

The first contractor that American Home Shield sent couldn't come out for about three weeks so it would have been three weeks without AC on my bottom floor. But once they got me to the second contractor, it was seamless. I ended up paying 700 bucks for the Freon though. AHS only did $20. But the actual American Home Shield part of it was good and I feel fine about it. Now, my second unit is having issues so I called AHS and they sent me back to the same contractor they first sent out. It's almost two weeks out before they can come to the house so I don't understand why AHS keeps going to somebody that is overbooked. I have not had a call from the person that they've pushed it to yet. I know they got a certain amount of time but still.

I had an air conditioner guy come out and fix my unit when it broke, courtesy of American Home Shield. Customer service was great, and the air conditioner guy was very competent and professional. I was hoping that my ACs would give up the ghost, and when one went out, I thought, “Oh, good. Maybe I’ll get it replaced.” But it was just something that could be fixed, and that’s fine. I got American Home Shield because my ACs are 20 years old, and I didn't want to have to foot the full bill for it. I don't think they’re ever gonna die though.

I heard a noise and saw my aircon stop. First, AHS said they will give me a company and that I would wait for one week. So, I called back and they gave me the guy within 48 hours. He checked my aircon and said it doesn't have any problems. He said if something happens, he'll come back to replace a new one.

The tech showed up on time and did the job. He put in a new garbage disposal, which is working fine. American Home Shield is a good company. I've been their customer for a very, very long time.

I had a claim for the main breaker and Hopwood came out and they fixed it the same day. It's been great now.

We had a dripping hose bib and I filed a claim on the computer. Then, I received notification from American Home Shield that it had been assigned and a text from the company, Service Contractors Plumbers, saying that they would be contacting me and setting me up. They called to set up an appointment and the guy that this company sent out was very nice. I had to make a second call, though. He needed to tighten the hose bib just a tad bit more because it was leaking at the handle. They came out a second time and it works perfect now. The only thing with American Home Shield is they keep raising the price every year and I can't call in at all. I've got between 12 and 16 phone numbers downstairs in their file to try to call. I would call the sales center and they would give me a phone number for the service center and stuff like that. Don't ever try to call American Home Shield. If you don't file claims by computer, you don't do it.

The tech that came for the refrigerator was very efficient and got what we needed to be done in a timely fashion.

We started feeling sick at home. So, we called the gas company and they shut down everything. I called American Home Shield and they sent the people to inspect. They called 5 days before they could set up the appointment to go to my house. They said, “Yes, definitely. It was a gas leak in there.” That was quick. The air conditioner now is gone too. AHS gave me all the options about what could be happening. The first opinion wasn’t the best decision either. So, I spent the night there trying to find the problem and the ways to help me.

The contractor that came out for the leaking toilet was pretty good. I like him. But there are a lot of things that American Home Shield doesn't cover so that's a little disappointing. When we had a AC leak, the technician came in and we paid $75. But then I was still charged over $200 for the cost of the Freon. American Home Shield only covered a very small portion.

American Home Shield's service is good. Sometimes, with everything, I'll get a bad person that comes out to do work for me, but most of the time, I'm very satisfied. I recently had an issue with both air conditioners. The one upstairs was fixed fine, but I kept having problems for the one downstairs. On the third call, the young man that they sent out finally figured it out and got the situation resolved, so it’s working properly for its age now.

The heating element on my appliance was not working. It's not an old appliance and that part went out. The tech that came out was wonderful and knew exactly what the issue was. A part was ordered and it got delivered in a timely fashion. When the tech came for his appointment, he was in and out of here in 20 minutes and had everything done. He didn't make a mess. I was very impressed.

I’m not sure I would like to keep AHS because the pricing is high. But they’re pretty okay. In terms of service, they assigned contractors that are decent and good.

Air Max came out after I had my pre-HVAC service with my policy. I had that the month before and my AC wasn't working. I had come home from work from a 12-hour shift, and it was cooler outside than it was in my house. So, I submitted a claim to American Home Shield. They came out and said that the only thing that was wrong with it was that the coils needed to be cleaned and they should have done that when they did the HVAC service and they did not. The contractor was great, very polite, professional, and on time.

The refrigerator wasn't working. The techs diagnosed it but they had to order the part and come back. They put a compressor on it. We've had pretty good luck with AHS. But I don't like calling because it seems like we we go around and around. Also, sometimes, they want to protect the company coming out to do the work instead of the one who's paying the money. Plus they don't have any good plumbers on their list here in Amarillo. I usually get what I want and what I think AHS should pay for but sometimes, I have to argue and fight to get it.

When our air conditioner was not keeping things cool, the AC guys were out within two days and they got us up and running. Overall, American Home Shield is very quick to respond. I love that, because we had other home warranties that were not quite as quick, and so far, everyone American Home Shield sent out has been really qualified, kind, clean, and wonderful. I'm really thrilled, and I have recommended them to several people.

The microwave convection oven went out. It was making a weird sound and we had to turn the breaker off. When a contractor came, the parts didn't work. They had to come out four times. Each time, somebody different came out. The first guy came out and looked at it. He put in the part. The next guy came and said, “That part's bad.” Then a fourth guy came and put in the other part. American Home Shield can't replace it. It's not available. We're trying to figure out what to do. We're getting a gift card and you have to go to Lowe's to spend the gift card.

I had another company that I didn't have a good response with. They didn't have enough vendors in my area. I went with the American Home Shield and I haven't had any problems. American Home Shield is very prompt. Whenever I put in the service requests, they immediately assign it to someone. Whoever they assign it to reaches out to me within the next six hours, and I usually get a response the next day. When the AC unit wasn't cooling, a repairman was out in 24 hours and fixed it that day. Everything was excellent.

My most recent claim was for an AC issue. It was a motor from the interior unit and I'm sure it would have cost me over $200 to fix it, but I only paid the 75 deposit that I needed to pay. The tech was awesome too. I submitted my claim online at 7:00 in the morning, and before 8 o'clock, he responded and said he had some stuff lined up for the morning and he would be at the location around noon. He texted me when he was on his way. I met him there, and everything took three hours, at the most, for him to repair. It was really fast, and my AC is perfect. I love American Home Shield. Shortly after my AC went out though, my fridge went out as well and that's not included on my plan. So, I had to buy a new fridge. It would be nice to have had that part of my plan.

I wish American Home Shield could have told me a little sooner what was going on. They paid for the condenser, but I paid almost $6,000 to get the air conditioner installed and I still had to turn around the next year and get the problem fixed on the inside. They could have looked at my air conditioner thoroughly the first time, but it happens and I get it. The repair people only checked one part of it, but then they didn't check the whole system. They saw the first problem and rectified it. Now, I've got to get an evaporator coil that has to be installed. It's a big job, and I can't afford it right now, but I'm gonna get it done soon.

American Home Shield increased my amount substantially. But it has been helpful. The only problem I’ve had is that when I have to call in, I get a person over in Asia or it’s not in the US. That’s generally fine, except the time zone is different. I tried to get ahold of somebody in Tennessee, which is the homebase here, but that does not always work out. The only thing that works out when I really have an urgent situation, I contact the social media group, and they tend to respond. But otherwise, they’re very nice, cordial, and polite representatives. But they don't have much authority to make decisions. I got a rep in South America, which was a little better, but still, they can’t help me anyway. So the problem is finding your way with a direct connection who can really help you in the United States.

The plumber was great. The sink would not drain in the kitchen on either side. The basement drain was slow, and so was the bathroom's. The service was outstanding. We also had a refrigerator that needed repair. The guy came out, repaired that. Very nice. But some other issues in the past we've had, we ended up disappointed with them.

I had a slow drain and the dishwasher went out as well. The claims process went smoothly and the techs were very good. They resolved everything and I got a new dishwasher. I picked out what I wanted and American Home Shield sent me a check. AHS gives me peace of mind and my service requests are always promptly addressed. Overall, we're satisfied.

I have some disappointments with American Home Shield. I have some good reviews. I have some bad ones. I called and I told them that my refrigerator needed fixing. Then the next day, I found out my stove also broke down. They said there has to be another claim, and that was $200. I was like, "Forget that." I just went ahead with the refrigerator. Now, I had to call back in with the stove. I thought that was crazy. It was within 24 hours that the stove started acting up and they told me I had to put in another claim. So, that was very disappointing. I also had another problem with my garage opener because it was misleading that it says, door open, and the garage door opens. So, my garage door opener was not broken. It was the bar that was on top of it, and they wouldn't fix that. They’re saying that will be on another claim.

We had an unresolved issue with the freezer door not being fixed. It was repeated calls, nothing was done and it was not ever resolved. The next time we called with a claim, American Home Shield wanted to charge us $75. They eventually gave us the credit, but it still was frustrating with the service. We gave up on it too. But the recent company was incredible. Our air conditioner wasn't cooling. They came out and one of the pieces was out. A few days later, it was back not working. They came and said, "Okay, this other piece isn't working now." They were good about explaining and letting us know our cost of the Freon and everything was upfront. They were good communicators.

A contractor came out and assessed the situation. They took apart the AC unit and immediately could tell that the motor was shot. They needed to get a part. They took something with them then came back. It was outside our house, so they were able to do it without us being present. We’ve had three incidents now—one plumbing, one AC. And all of them have been great. I like that AHS covers big incidents like an AC unit that goes out. They’ve got the connections to people in town that they're able to send out. However, from a consumer’s standpoint, the communication is always difficult. It always seems it takes a lot longer from the consumer’s side to get to the desired outcome, whether that’s getting somebody out to the house or figuring out next steps. At the end of the day, we end up getting the desired service. It just ends up being a more roundabout process than we are hopping.

We used AHS back when we were living in Maryland, and we were very happy. We moved here and we got a new house but the first year, there was another company that came with the house. So, we had to stop AHS for a year and that was when we really realized how convenient the service was from AHS. We got back with AHS this year and so far, we're very pleased. AHS-wise, we are always pleased. I would recommend AHS definitely. So far, the staff has been very helpful. They will try their best to resolve the problem. I never feel any disappointment with anybody.

I had a tune-up done on my air conditioner. The techs determined that there were some parts with some issues going on with the two air conditioners. I called American Home Shield back and they sent out technicians to fix it all up. The techs came out really fast. They were nice and they took care of everything. There wasn't any trying to upsell me into some gold parts. It’s been nice and cold in my home now. AHS is definitely worth the fees.

The most important thing that I like about AHS is the professionalism and that when you either call in or go online to make an appointment, to put in what type of services that you're needing, it doesn't take them long in order to find someone in your area to get them sent out to you. When the guy came out here for the AC, he said that it needed to be replaced 'cause it is an older unit and the coils had gone bad. But they had just put some Freon in there. He said it will last me the whole summer, give me a little time to work on getting the money together to replace the inside and outside unit. Everything has been so far, so good.

The microwave was not working and Fridge Worx, the contractor, had to order parts. It took a few days to get everything taken care of but it met my expectations.

I had an issue with my gas furnace and submitted a claim through the website. It was smooth. I received the name of the company from American Home Shield. I received a phone call from them to schedule the technician arriving, and then another call about 30 minutes before the technician arrived at my house. The furnace wasn't igniting and the same technician came out three times. The first time that he came, he opened the furnace and it ticked on doing what it wasn't doing before. The second time he came out, he was able to figure out what the issue was. He ended up replacing a relay board inside the furnace. But he didn't have one on hand. So he came out again later to replace it once he got the part in. The board replacement was quick and easy.

Nathan, the tech, was on time and he called before he came. He worked on the microwave and left a report 'cause I had to leave the house. He also called and told me what his findings were and gave me an update on what to expect as a follow-up. American Home Shield reached out to us and told us that the supplies that will be needed to fix the microwave were not in stock and they could not fix it. Other than that, we've had calls in the past about the dishwasher, but that was solved at that given time.

American Home Shield's service is not great and I won't be renewing it. I had a claim for my air conditioning unit and they didn't cover anything. They said something about foreign substance damage. There are loopholes for every single little thing when you read the fine print. The home warranty is not worth it when everything seems to be not covered.

Oldham County Electric fixed the issue for the two vents in two bathrooms. They did the job good and everything works now. The two technicians who came were very professional. I have no problems and I’m happy. American Home Shield has flat rate services and reasonable timing for the work orders to be handled.

The dishwasher messed up and American Home Shield wound up having to send three different companies to work out an intermittent problem. The first company couldn't get it to act up when they were there. It would run a whole cycle and at the end of the cycle, it wouldn't finish. After the last company came, we still couldn't run it on one cycle. But we could run on another cycle, and it would be fine. We also had a lady come out and replace the capacitor on our air conditioning unit last year. AHS gives us security. If something fails that's expensive, we've got something in place to help take care of it.

The dryer stopped heating so I called up AHS. Then, I got an email with the company's name and phone number. I had the option of either waiting for the company to call me to schedule the visit or calling them to set it up. The first company that came out, the technician came out twice. He replaced a part but it wasn't the issue. He came back out two weeks later and replaced another part but it wasn’t that. I had to wait for another week. The second technician showed up and I wasn't home at that time. He mumbled something over the phone and he left. then I didn't hear from them anymore.

American Home Shield always gets somebody out here quickly and the people who come fix my stuff are always polite. Ramsey Air fixed my air conditioner in June when it stopped working. I could hear it making noise, but it wasn't going. Ramsey Air showed up promptly. The appointment was between 4:00 and 7:00 on Monday evening and they were here a little after 4:00. The guy was very nice and polite. He had to put two parts in and he was in and out very quick. I'm very happy with American Home Shield and Ramsey Heat and Air.

I'm satisfied with the current policy. I had an issue recently on the dryer. A technician came and inspected it. The computer board was damaged and he tried to order a replacement part. That part was discontinued so he contacted American Home Shield for a replacement order. It went through quickly. I got it in two weeks after the replacement order went through. The replacement is a little bit bigger. I like it. After COVID situation, everything got slow but American Home Shield is still doing a great job.

American Home Shield gives a good response and the repair people are all competent. I like it. They sent Flash and they were good. The tech saved me some money. The keypad on the outside needed to be replaced, and he just told me to go to Home Depot and buy one.

Generally, the service with American Home Shield is good. It's just a little pricey. If you do have a huge problem, they could get it fixed at a cheap price but If your problem isn't real big, then you're kind of paying a lot. When the garage door wasn't working, I did a claim and a tech came out fairly quickly. I had two different policies and I called to get my garage door fixed at my policy here at home, and somehow, the garage door people were sent to the place in Florida where there is no garage. We didn't realize it until after the fact, so we had to pay the 100 bucks. They had said it was because the technician went out there already and was incurred to them.

American Home Shield is everything that I was hoping it to be. I've had it now for a few months and the service is excellent. I did a claim when the washer wouldn't spin. American Home Shield sent someone out in a timely manner and I was really surprised. The technicians were great and knowledgeable. The washer is working fine now. My experience was great.