American Home Shield Reviews

ZERO STARS: I called to make a claim for Broken AC (in Florida 104 heat index) and after now 13 days still have no resolution. They failed to call me back. I made a complaint with bbb have not heard back. I called AHS to cancel my contract (well within the 30 day requirement) and request two $100 refunds for two contract service fees and the "agent" could not help me with that and said "someone from the 'cancellation department' would call me back by end of day". We are now past 24 hours and no call from anyone. They have "agents" who are located in the Philippines working from home (you can hear the cocks crowing in the background) who read from a tight script, and you can never speak to anyone in management. I spoke to three agents in one day all named "Jennifer". They will take your money and you can't even communicate with them. Zero Stars. Buyer beware. Do not use this Warranty company. I have email documentation of everything. Dr. Yolanda C. **

The heater was not working good. A guy checked it and said he wanted to do a test. He put the gas in it and it went bad maybe within a month. He came back, said there was one part he needed to change, ordered the part, and then he changed it. So far, everything is going very good. American Home Shield is the best. I had a different insurance before and it was not good.

I have AHS at my old house. Everybody was coming over for Christmas, and my double ovens went out. I was upset that they weren't going to be there till after Christmas. Of course, you want to bake cookies and all that. But whoever the lady was who handled the claim, she got me all taken care of before Christmas. So that's why I went back to American Home Shield when I bought my last house.

The light wasn't turning on. You turn the switch on and it would come on once or would come on and go off, or sometimes it wouldn't do anything. My husband thought he smelled something and we were afraid that there was fire issue

The same thing that was broken in my air conditioner this year is the same thing that had to be fixed last year. I'm hoping that it's not a yearly thing that I have to have somebody come out to fix it. The problem was the same part that has been replaced the year before.

We used American Home Shield. It was great to have. If there were guests on our property and something went wrong, they were really good about getting somebody out there. We were really happy with the company that we had to replace the entire air conditioning system, which we knew was coming along eventually, but we were trying to make other upgrades first. It was a great experience. We got a substantial discount on the new system. They deducted the part that they would have replaced for free from the total amount. Everybody that they sent us was quality. I never had to say, "Hey, they won't return my call." Everybody did and it was a good experience.

I made a claim online, and the website was very user-friendly. The tech from Salinas followed up with a phone call, let me know when he was coming, when he was on his way, and the whole time he was here, then he let me know when he was done. The issue was fixed, and the tech did a good job.

Our air conditioner broke. I called AHS and they sent someone out and that person fixed it. It lasted about a week. I called again and they were gonna send the same person out, but they couldn't come as soon, so they found a different company to come out. They came out sooner, then they did a fix. It only lasted about four days. We called them, and they sent them out again. They officially said they couldn't repair it. So right now, we're in the process of waiting to see what they're gonna do.

I like American Home Shield's service. Being able to know that we can get things fixed and it won't cost an arm and a leg. The claim for my dryer went great. The tech was a very nice guy. He had to come back on it and the issue was something that was in there.

I needed plumbing services and the plumber Home Shield sent out was horrible. The contractor was YAMAZ and the plumber showed up without any tools and said there was a leakage. He then made a report and I don't know how he came about that because the leak is supposed to be underground in front of the house. He gave the report to Home Shield and I got an email quoting that I would need to pay out of pocket 3,000-something dollars. The plumber didn't even do anything and just walked around outside the yard.

My refrigerant in an AC was quite expensive, but I was prepared for it. I also had a plumber come for a standard routine clog. He was very good, prompt, on time, and handled the issue quickly. Overall, American Home Shield's service has been good, but it's a lot of spam emails and calls for a service that I don't use very often. This is for necessity.

The person who came out was great. He's from the plumbing company. He has been out here before. He gave me the info I needed to know without embarrassing me because at that time, I had a clog in my toilet. He told me what could be happening, which hasn't happened since he left. I would tell others American Home Shield is who I've been with before since I bought my house.

The refrigerator wasn't getting cold at all. I called American Home Shield and told them what the problem was. They gave me the number for the appliance place. The rep was very professional. He communicated what he thought was wrong. He said that somebody would come out the following week, and someone did. When he came out, he said the antifreeze wasn’t holding. So, that was when they said it had to be replaced.

American Home Shield's service was great. The contractor was fast and efficient. And the technician was good at what he did. He was informative with the questions that we asked him. I like the ease of mind that it's not gonna cost me a fortune to fix something.

We've been with American Home Shield for nine years now and we've been very happy with them, so we stay with them. I recommended them to our son, and he did sign up.

Submitting a claim was a lengthy process. I needed someone to look at my refrigerator. They sent the appliance company representative out and he took some pictures. He said he would submit the thing to Home Shield. I haven't heard anything since then.

I have had their service since we got our home, which has been about 16 years. We really hadn't had any negative issues with them up until eight years ago. We started having problems with our air conditioner on a regular basis. The same thing would break down every year. Three years or so of it, we started asking questions because it was like we were putting a Band-Aid on it instead of doing something different. This just went on and then it became a little bit more regular where it wouldn’t quite make it a year before things started happening. This past time in May, it was doing the same thing. It would go off and on, off and on, but this time, it was not coming back.

We have American Home Shield on two homes. Everything has been great so far. But today is our first hiccup. We had our pool pump replaced, and the company couldn't hook up the electrical so I called back today to get an electrician and they assigned it to another pool company. And I said I needed an electrician because the pool company said they couldn't do it. And the other pool company said they couldn't do it. So I'm waiting on them to assign an electrician now. Other than that, it's an easy process. And having the warranty is peace of mind. I know if anything goes wrong, it’s gonna be $100. I can afford that when things break so it takes the stress out of everyday homeownership.

Recently, Direct Appliance Service came out for our claim. I felt 100% very happy with them. They were the best ones we've ever had. With my oven claim, AHS gave me somebody who wouldn't work with me on the time. I can only have a service person in the mornings 'cause I leave in the afternoons. This person was just being so stubborn and she said it was to their convenience to come to my house in the afternoon. So I said, "I'm sorry. It's not gonna work out." I couldn't believe how uncooperative this place was. AHS gave me somebody else.

My toilet was constantly running and the first time Prime Plumbing came out, they did something. But it started running again and the guy had to come back and change another part in it. Then, my other toilet did the same thing. He said that they’re not making these parts like they used to. But everything is working now. Back in 2018, I had to get my furnace replaced and American Home Shield was very helpful with that as well. I got it taken care of. Something that the contractor was doing underneath the house wasn’t done like it was supposed to but we got that rectified. So, I’m good. I’m always recommending American Home Shield to people. I ask them if they have a home warranty and tell them that they need to have something in place in case they have an emergency.

Sometimes the phone call is lengthy. You wait on hold too long. And I try to interact through email or the internet when I do work with American Home Shield because the phone call wait is long. The first time the air went out, the contractor that AHS worked with, there was a two-week wait to get the air back on, which was a bummer. They could have had a better response time in the original process of it. But when the air conditioner went out again, uhe guy came out and fixed it again for free, and it was good. So, I was happy.

My dishwasher wasn't draining. And knowing that I still have my insurance, I requested service online. Two days later, somebody came out and fixed my dishwasher and it started draining. I was able to get my money's worth there. So far, I've had a few contractors sent out and they've all been great to work with. One of the reasons why we have American Home Shield is we have some older major appliances. It made me feel comfortable if something catastrophic would happen to one of them.

Our dishwasher was leaking. The tech came out to look at it and he realized he had to put in another part. So, we had to wait for the part. Then he came back and fixed it. He was very good.

American Home Shield has served me well. I've had a lot of home maintenance items that I've had to deal with, and having them arrange the contractors and having the contractors come out has worked out well for me. I don't have to think about trying to arrange the various companies and get them to come out. They do all the scheduling automatically. If it's an appliance and it's covered, and they total out the appliance saying, "Hey, we can't make this repair," then they'll get me a reasonable replacement.

I came home and the trailer was cold and I could smell a little bit of smoke in the kitchen. The contractor came out and said the filter was filthy. The guy said we couldn't get any air to the air conditioner, which was probably why I smelled the burning. I had no idea that I was supposed to change a filter on an air conditioner. Mine's an air conditioner-furnace unit and I don't know how it works. But there's a filter that goes at the top of this unit of these two things. The contractor was very nice and honest and everything’s fine now. I've had little problems with the payment with American Home Shield. But other than that, they're good.

My air conditioner quit working. MaxAir replaced the fan motor, and it was done. I like having American Home Shield whenever something breaks.

I like American Home Shield’s service. I had a problem with the fridge and the AC and they were prompt. Somebody came and they worked on the units. It was seamless and quick.

American Home Shield is very slow. I have put in an order for a ceiling fan to be put in. It took them a month to get a ceiling fan for me to get inside my house. We were going to wait the heat wave. That was not right. AHS needs to do a little better than that. It shouldn't take a month or longer for them to put in a ceiling fan. If I had purchased it and gave me a discount on the ceiling fan, and they put it in, it shouldn't take that long for a ceiling fan to be put in. Because it was during a heat wave, and I had no ceiling fan in my bedroom. But the people that they hire are wonderful. Very nice people come in.

I like that the AHS reps get back to me in good time. I also like the ease of making a claim. And as far as the contractors go, they get back to me in a timely fashion. For my recent plumbing claim, the night that the tech came, which was four days ago, everything seemed to be good. And the next night, the plumbing was right back to where it was. Right now, I can’t use the bathroom because the toilet doesn’t flush. I've called the techs two times and I left a message both times but they haven't got back with me yet. I called them the next night and the day after that, but I didn’t call yesterday and I was going to call them again today to see if I can get someone on the phone.

After I moved in to the house and I got the AHS warranty, my water heater broke. I was told multiple times that there will be a vendor coming. A couple of days passed and then the vendor, which was supposed to come on a Monday, didn't show up. The same thing happened on Tuesday and I waited four days without having any hot water, neither in the shower or in the kitchen. So, that was unprofessionally managed and it took me literally tens of calls to AHS. Each time I called, it would be a different person that I was talking to. I asked it to be escalated to the lead of whoever I spoke to from the customer service. And after requesting multiple times, saying that there's an emergency and water was leaking all over the floor and in the garage where the water heater is placed, they finally did an authorization. There was no sense of urgency nor empathy shown from AHS.

I was very impressed because instantly, their website had already assigned a contractor. I heard from Mr. Rooter very quickly.

My AC unit is not working and American Home Shield sent me a company. They gave me a diagnostic and offered me to buy a new equipment. They gave me an estimate but I told them that I was gonna check with AHS and maybe another company, because it was expensive. They explained that AHS doesn’t do anything nor pay anything. It’s like a discount. American Home Shield gives it to people. When they gave me the estimate, it was even more expensive than if I just go by myself and find someone to do it for me. So, I called American Home Shield and explained it to them. They said they didn’t receive the diagnostic. This has been 10 days or more, and I still have nothing resolved.

The reps did the claim in a timely manner, and the person came out the next day. Our interaction was good. He got down to the problem and went off, and he's supposed to come today to fix the unit.

I keep American Home Shield because when there is a big issue, it's more comfortable. I have it for safety. When I call them, they have somebody come here fast. But it is quite expensive. The first time I used them for something under the sink, I spent $100. I thought the unit was too old and maybe they would change it for me. But the technicians just used something to turn it and then it was good. I also used the warranty for another appliance and the technician that came said that there was one part he needed to change. The second time he came, he cleared something. There was something stuck on the tube. He helped to clean it too.

American Home Shield is on point and I'm satisfied with their service. When the contractor comes, they fix the job and they do a good job.

I do not like AHS. They don't work out for the homeowner. It’s a piss-poor plan. I've never gotten reimbursed. I've called multiple times and they kept telling me, "Check’s in the mail." But the address is different. I was supposed to be receiving an $800 check and never received it. Three calls. I won't continue service with them. My hot water heater went out and it took them over two weeks to even get a service rep out there. By the time they got out there and got the answers back, it was about a month to process to get my hot water heater changed. There was no sense of urgency.

Having AHS, I get help when I need it so I'm pretty happy with that. Recently, I had a leak in my ceiling and a guy came out. He couldn't find anything but he explained to me what I would need to do if that leak came back. It was really nice that he let me know what my options were and what I needed. But I had a claim for my oven door and that was about the only thing that I was unhappy with. My door was taken apart but the tech that came out used the words "torn apart" on his paperwork. There is a big discrepancy between the two. The lady that I talked to let me know that I was allowed to have a second opinion. I declined it at that time but it was good to know that I had the option to have somebody else come out and get a second set of eyes on my problem. But with the monthly fee, I'm paying about $600 a year and every time there's that deductible, nobody's ever happy.

If you've got appliances as old as we do, I absolutely would recommend American Home Shield. They sent Beyer Appliance out and they were wonderful. On the other hand, they also sent out J & L Plumbing in the middle of June, and they did not fix the problem and did very inadequate. I called somebody on my own, free estimates, and he came out and didn't charge me a penny. I talked to American Home Shield a week ago and told them what happened. They said they would refund the $75 in five to seven business days, and we're at that point now. We’re at the end of July, and we're watching to see if the refund comes through. I also told them I never want that plumbing company in our home again. They need to take them off their books as far as sending them to somebody else's home.

The only thing I dislike about America Home Shield is it takes too many days for them to take care of the problem. If you call on a Monday, I would expect the problem will be taken care of within one to two days. It takes some time, five days for the contractor, to get in touch with me, then it's another three days before they can do what they need to do. So, sometimes 8 to 10 days. That's too much. It happened a couple of times. Now, I'm waiting on them to deliver my side-by-side refrigerator tomorrow.

My air conditioner had a bad wire and the young man who came out was pleasant. He took care of business. I'm glad that I changed companies. Last year was a real pain.

I've had nothing but great interactions with their contractor A-1 Appliance. They came a day after I reported my issue. They had to order the parts and come back. But they kept me in the loop on everything. I will suggest AHS to a friend.

My pool was leaking. Allen’s changed some of the PVC pipes and it slowed it down but still, it’s losing more water than it should be losing on a daily basis. They said they were gonna put in some more information about it losing water, and they said they will get back in touch with me. Now, I hadn't heard back from them since then, but both of the techs were great. When I called American Home Shield to file the claim, it wasn't hard to get through at all. I like their price and service. I was with Choice Home Warranty before and they were around the same price but it was less coverage. AHS has more coverage at a better price.

American Home Shield has been beneficial over the years. I always refer others to them. If they're asking about home warranties, I always say, for the most part, I’m happy with them. Recently, McDade Mechanical came for my hot water heater that was leaking. I always request McDade because they're always professional and have always been upfront with me.

The heating element of my dryer went out and the tech was out within a couple of days. Keeping AHS gives peace of mind.

My icemaker stopped working and it started to leak water. It was draining out of my refrigerator onto the floor. I called that in to American Home Shield. A technician came and he was very nice. He was very thorough and he gave us feedback on what we needed. He looked for a part, came back, and did a replacement. Everything's working.

Submitting claims online is good because I was able to do one recently at 1:00 in the morning. The motor was broken. American Home Shield was able to fix it.

American Home Shield is good to have. The AC wasn’t making cold air blow and the tech explained why it wasn't working and ran a couple of tests. He was knowledgeable. The machine was 32 years old. So, it was something with the pressure not working and it was just filling up with gas instead of air. He had to replace a part and ordered it. It’s going to be fixed on the 17th.

Our air conditioner wasn't working as well as it should be. It had to run all the time. The tech put more Freon in it and it's been working fine since. I like the comfort of having AHS and knowing that if something goes wrong, it's not going to be 100% out of pocket expense for us.

I had American Home Shield back in 2000 and I decided to come back. That’s still up in the air right now. I'm having a hard time replacing my dishwasher. They're having a problem with the chip because everything is out of stock and it takes a long time for them to get on the contract to send someone out. Also, customer service has been transferred to South America and sometimes there's a language barrier when you're talking to them.

I had two hot water heaters replaced in a duplex that's under contract and closing. They wanted to know what the warranty was on the hot water heaters that were replaced. I said, “I have dates, but I have no invoices. I have no idea what the warranty is on the hot water that was installed.” I asked for copies so it would say what hot water was installed, what kind, and the date it was installed. I'm still waiting for both of those and it's been more than a week. This is American Home Shield not following through for something as simple as this. If I asked them to do any work on them, they automatically take it off my policy because they replaced them, but I don’t know what the warranty is on them or when they were installed.

We love American Home Shield. I tell everybody about them, even one of my residents here has them. They’ve been helpful during the many times that we’ve needed them.

I like AHS. It works. For our recent claim, the people who fixed our AC came back and they fixed it right.

I had a plumbing problem and the technicians were great. I asked them if they can come the day of instead of the next day. They worked out a schedule for me and they came that the day of.

Everything went great when Best Care went out for my air conditioner. The Ac came on but didn’t put out cold air. AHS sent them to total how much it would cost to do the whole thing. They let me make the decision which way I wanted to go. I went with replacing the core for now. They also came out for my dishwasher. They weren't able to repair my dishwasher. I could choose what do to. I could pick online, an e-card, or either get the cash. I chose the card and got a licensed person to come out. I just love AHS.

The property that I own is a rental and I don't have to find anybody to fix anything. I just call American Home Shield. It’s easy to use. I just have to submit a claim online and everything is taken care of. The tenants had some issues with the water pressure and the contractor fixed it right away. I was happy with that.

The tech had to replace a part in my air conditioner. He did whatever he had to do and he was out within about 30 minutes. American Home Shield is a good thing to have because you never know what can go wrong.

I've had a few problems with American Home Shield, but sometimes they'll cover something that's just absolutely shocking. I got a swimming pool in California and they paid $3,000 for something that was like a water heater. However, they don't take care of small things like outdoor lights and outdoor plumbing, like for the faucet. They used to take care of it, but they dropped that. That's what I don't like about the company.

The water pump in the pool was broken. I did a claim with American Home Shield and they gave me the name of the person that would be coming out and the time that someone would be getting there. We were very close to them. The tech came a bit earlier than he said he would be there. He was great and he knew what he was doing. He knew what the problem was and fixed it. In 30 minutes or so, he was gone and everything was completed. American Home Shield is a good deal. They do the work well and they respond very well. It’s fast.

I called the AC service guy and he said, "Everything's fine." After one month, the gas had leaked. American Home Shield fixed that problem and I'm enjoying good weather now inside the house. The only problem with AHS is waiting for the technician to come. When I call for service, it takes a few days. But when the techs come, they solve the problems.

My air conditioning wasn't working. The first company they sent said they couldn't get to the unit on my roof. But two years ago, the same company got to it. AHS sent Right Tech and they managed to get to it. I'm so happy that they fixed it.

Everything went well. The techs were attentive and they explained what they were doing. They were very informative. They did the job.

We just bought our house. We got one free rekeying of the house. A guy from Pop-A-Lock came out and explained to me what he was going to do and asked me what locks I needed to get done. I showed him what locks I needed to be done. He took care of business, and then he gave me the new keys and left. I'm satisfied with American Home Shield so far.

AHS has been a blessing so far. The things that I have needed to be done are under the umbrella of what I'm paying for and for the most part, I like the consistency of the vendors that they have sent. Recently, Draingo came out for my plumbing. They told me what the problem was and they were very good in answering my questions. Also, they were very courteous with me and I appreciated that.

The service is pretty good. But a lot of the people they send out are Russians and we have a little difficulty understanding them. Other than that, we feel comfortable with the warranty. We added our pool to the coverage a few years back. Whatever if back there, they cover it all if there's a problem. Also, they're quick if you have stuff put in for a repair. We used to have to wait a couple of days to find out who they were going to send out. Now they tell you immediately which company it's going to be. So we know right away and we call them if we haven’t heard from them and we arrange things to our convenience.

I called American Home Shield to submit a claim, and the gentleman asked me if there were any appliances. I did tell them that my stove wasn’t working for a few weeks. They asked me to do a videotape which I did, and they sent somebody to look at them. I was a little annoyed with the video thing because that was right before when I made the phone call, but I can see why it’s useful for the technicians to at least diagnose it instead of driving out here and look at it.

Right now, I'm having a bad experience with American Home Shield. I had my air conditioner go out, so I called them and paid my deposit and they sent somebody out here. They looked at it and they named a whole lot of stuff that needed to be replaced and it came up to like $2,500. When I went to them and got them, their slogan was, "If we can't fix it, we'll replace it." They said they couldn't fix it, but they said, "Oh, we can give you $600 toward fixing it." So, foolish enough, I agreed. I took out a loan to get it replaced. I replaced it and they said the check will be here in 6 to 10 business days. That was three weeks ago. I called back and they said, "You need to send in a receipt saying that you got a new air condition." I sent that in on a Monday and they said it should be there by Friday. Friday came, and there was nothing. I called them yesterday. They told me that it takes 20 days to approve it.

AHS is nice. If something breaks down, I can have it repaired instead of always having to buy something brand new again. I’ve been with them for a couple of years now. My washing machine broke recently. The tech had to order some new parts and then he fixed it for me. It was quick.

It's taking a while to get my dryer part. Initially, the contractor called right away, and we did the virtual video diagnosis. But since then, I've been calling them. They said it should be here by the end of the week. I called today, which is the end of the week, and it's not gonna be here until Tuesday. I submitted this claim last Thursday, so I was expecting to have my driver fixed by now. American Home Shield should have contractors that are timely and have good communication.

I called American Home Shield to see if they could send someone out to look at my AC. And they did. The tech came out and turned it on. He looked at everything and said there was air coming out, but it wasn't cool. So, I called American Home Shield back. I asked them if they could send a different company. But they said they had to send the same company. So, the same company came back out. He went outside. He said some wires were broken in the box. He fixed the wires and it's working. So when he left, the AC was on 74. And now it's on 76. But it's still not working. My AC is still broken. I don't want to have to pay another $125 for the same thing.

There was some blockage in the AC and Haskins Heating & Air came out. They were great. The guy was nice and he explained to my wife what he saw and what was going on. He took care of the problem.

I had a washing machine and a dishwasher that weren't draining right. The techs changed the parts. The dishwasher is fixed and the guy did a good job on it. But now the washer is not spinning well. It's rocking off the hinges. Other than that, AHS is very upfront. When the contractor says they're gonna be there in a timeframe, they've been there so far.

The refrigerator was leaking water on to the floor two times a day. I filed a claim through the website and it’s supposed to do a phone video consultation. So I did that and showed them the problem, then they sent somebody over. The person who came out was on time and perfectly nice. He looked at the refrigerator and was able to solve the problem. Apparently, there's a tray in the back of the freezer where water is supposed to go and it goes into a line, and the line had come unscrewed so he just rescrewed it.

Our refrigerator wasn't working right. The ice maker was not putting out ice and the freezer was frozen. It was very cold but the refrigerator part was warm. It was also making this tick, tick, tick noise. I initially called American Home Shield and it was really hard. I was on hold for 45 minutes. Someone finally picked up but then hung up on me. I called back and I was on hold for about 15 minutes. I got somebody after that. I run into this kind of hold time nearly every time but only for a few minutes between six and eight minutes. It's not horrible but it's not wonderful either.

I have two warranties with American Home Shield. It's on my rental property, too. When my air wasn't blowing out, I told the company what it was, and the tech came out and took care of it in 45 minutes. Everything's good.

Without exception, the contractors have been very good, professional and friendly, and they do their jobs quickly and efficiently. When I requested service for the refrigerator, the technician came out very quickly. In fact, I was surprised how fast he got out to our house. He took a thorough look at the refrigerator and determined what part was needed, then followed it up by telling me that the part was unavailable. He couldn't get ahold of the part, and I was contacted by American Home Shield regarding a replacement refrigerator. We got a replacement, and I filed the paperwork for that a week ago. We opted to get a different refrigerator than the one that AHS suggested, and we're due a refund of $1,275 and some change. I'm currently waiting to hear about that.

We used AHS for our dryer and it was super easy making the appointment online. Their website was very user-friendly. The provider that they picked was very prompt and responsive. The technician that came out was a sweetheart. He took care of the problem. He wasn't even here 10 minutes. They also followed up to make sure everything was fine and it's been great.

When we moved in the house, the AC was working correctly. It was getting cold. But two weeks after we moved in, we noticed the downstairs wasn't cooling off so we called American Home Shield. A week in, the tech said that I was low on Freon. So, I was hoping that he would be able to get the service order to get in to work on it. But AHS called me back stating that this is a preexisting issue.

My experience with them has been positive. I had a backed-up toilet and they sent repairpersons to take care of it. The technicians were great. They snaked the main pipe out and unclogged it. Having AHS as my warranty has been very beneficial. They've been very good as far as claim procedure add service.

The AC claim was resolved successfully so we were happy with that. It was for the coil in the air handler that was bad. It turned out that it was too old for them to find a replacement for it so we ended up getting a completely new air handler. They did a good job and explained what was going on and what they were doing. They made sure that by the time they left, we felt comfortable that the problem was solved. The issue that we had with the service was the length of time between when we called and when we got them to come out. They were booked up. From the beginning of the initial claim to resolution was almost a month. When you deal with air conditioning, that's not great. But I like that I have peace of mind having American Home Shield. There were several times where something would have blown up our household budget but was covered by American Home Shield. It was $100 instead of thousands of dollars.

I like American Home Shield. We've been in this house for five years that we've had it but before then, we used to be with them when we had a house in Memphis, Tennessee. We had a recent AC claim and while Fast Response was kind of busy, we weren't completely out of coolness and they got to us as fast as they could. My husband thought the AC wasn't cooling, but it's because we've had some really hot days here in Texas. The gentleman that came out said that he checked everything. He said the Freon was still good in it and everything checked out. It was just the hot temperatures. He suggested we get an attic dome thing. That might help some of the heat coming in from the attic part.

My air conditioner stopped and the tech did a good job. He was very polite and took care of the problem. He answered my questions. American Home Shield is helpful. It saves you money.

American Home Shield is great. I had one problem a few months back and the contractor came right out, took care of it. I'm very happy with it. AHS is there when you need them. I have no desire to go anywhere else. I’m very pleased. I would recommend anybody.

We've had a big hailstorm last summer and the contractor came out and replaced our air conditioner. We had a contractor come out here not too long ago to replace the thermostat and they did a good job. Overall, American Home Shield is a good deal.

My dishwasher wouldn't come on. Working with their reps was okay. But I had too many foreigners and sometimes, I couldn't understand. Other than that, they had a good response when they did the repair.

American Home Shield is expensive every month and they should lower the fees. But it's fine. I get service setup within 24 hours of placing a service call and the vendors that come out are professional and great. I had an issue with the refrigerator and it was fixed. Sears, the contractor, always come out and they’re really good.

I liked the pricing and plan option of American Home Shield. My experience with them has been seamless and they're living up to expectation. I was having issues with the motor of the garage door. It didn't work. When you push the buttons, it didn't open or close. I did a claim and techs came out and fixed the door. Everything is great now. I would recommend American Home Shield.

I like the ability to have repairs done and at a prompt time. However, some of the vendors that American Home Shield uses are not all the same. For an example, I call Amazon. They come out to my house, and they don't fix it. I call back to American Home Shield, bring up the same problem, and Amazon comes back out. That shouldn't happen. I understand their limitations on certain contractors that you can hire and sent to the place, but I would rather not even get anything done than use the same substandard contractor. It only happened to me once about sending the same contractor though.

This most recent issue went very well. The roof was leaking. The contractor came out, did some work to it. They said, “Just give it 30 days and give it some time. Let it rain again.” So, I'm just waiting for it to rain again. But I was happy with what they did and the way I was treated. Guy was phenomenal. Loved him. Did a great job, on time, responsive, and followed through. They did what they needed to do and I'm very happy with them. But for my leaking toilet, American Home Shield sent out this company who are con artists. They're a sham. They didn't fix my leaking toilet. They said it was leaking. I saw it was leaking. They knew it was leaking. They said they would be back to fix it, but they never did. That made me not want to deal with AHS anymore. I don't like the way they dealt with our plumbing issue. It was never resolved. I wasn't compensated for a new toilet. And I tell anyone who asked me about AHS that negative experience.

My AC wouldn't come on. Their communication was great and the tech did a great job. He found out that the problem was an Appalachian Power problem. A line had fallen and they had to cut a pathway through the trees to get the line. Having AHS is a much-needed benefit. I've been telling people all about them. I had a great experience with AHS.

I like the prompt service of AHS. I had a minor issue going on with the plumbing. The claim process went well. The techs were fine and they resolved it that day.

We're really liking American Home Shield's service because it came in handy for three things already, and the coverage has been good. The service that we've gotten through American Home Shield has been good. We had the AC serviced, which was fine. The kid came out and checked everything on the AC. He was very friendly, identified himself, came in, and took care of the job in one day. He couldn't have known that our blower fan was gonna go out. Before that, we had our dryer go out. Also, before that, something happened to our fridge. So, we've really made the most of our coverage.

Because I live alone, it's good to know that there are people that I can call right away, and so far, so good. I used American Home Shield once for a broken microwave and a broken dryer and the claims process went fairly quickly. They called me with a servicer, and then he came out and fixed the dryer right away. He had to order the microwave door and that took a couple of weeks.

I like American Home Shield. Every time I do a claim online, it's pretty easy. The only problem is when I had an issue with the refrigerator, and they came out and it didn't really fix the issue. When I did a claim a month later, I had to pay my deductible again. It's $100 every time. I called to explain to them that it was the same issue, and they said they were going to refund my money, but they haven't. They also had to come out a third time for my refrigerator, and I just got another bill. If their online stuff had a way to be able to do a recall, you don’t have to pay the $100 upfront to get them to come out.

We had a leak through our roof coming from the air conditioner. The tech told us that the tubing was clogged. So, he unclogged it ad fixed it up. He was very knowledgeable and told us the upkeep we can do so that something like that won't happen again. The AC blows a lot better now. We also had a pipe leak burst in the lawn. We had to have the plumber come and do stuff. The plumber we used on that was was horrible. They left a big hole in our wall for a couple of days before they came to patch it up. But the restoration guys and everything else was perfect. AHS has been really good. It's easy to go on there and put in a claim.

I did not have any hot water in my bathtub. I called American Home Shield and the contractor was here within a day. But he couldn’t fix my bathtub right away because the water had to be turned off in the entire building. When he realized that he couldn’t get it solved that day, he gave me his cellphone number and said when I found out that the water could be turned off, to call or text him directly because he wanted to be able to finish the job. Everything is great. I like the convenience of being able to call and not have to try to find my own vendors. I'm not familiar with the area, and I don't know enough about things to be able to seek out the right people.

My recent experience was fabulous. Submitting the claim was extremely quick. The tech was very kind and respectful.

I called American Home Shield for a claim concerning my pool filter. They just replaced the filter on my pool. I've been at home improvement my whole life. They have a good vendor here dealing with the pools. They were fine and really nice. They didn't know if it would be approved. But they called me back and said it was then it got put in pretty quickly.

I moved into a property March of 2020 and a lot of things were halfway done. One of them was the kitchen sink and I had to call American Home Shield. The rep was able to snake the drain out and did a good job. Last week, I had an issue with the air conditioner and it was handled promptly. So far, I’m satisfied with AHS. All you have to do is pay the service fee. It was beneficial and easy to do. I scheduled everything online, and I didn't have to wait too long to get a response or to have someone come out. The experience with AHS wasn’t stressful nor difficult.

I had an appliance issue and my experience with American Home Shield was very easy. All I had to do was make the phone call, and they accepted everything and got me lined up with somebody right away. The guy who came was Andre. He's been out here a couple of different occasions. He was a nice guy. He took care of everything right.

The contractor redid the PVC piping. They made it a little bit more secure so that it goes down the drain correctly. It seems to have fixed the leaking issue. The tech was very knowledgeable. He came exactly when they said they would. It was a very good experience. American Home Shield covered what I needed for the most part so that's been good. But I have an issue with 100 bucks each time I have a claim. It can be a lot of money.

They offered a checkup on my air conditioning units. I had two units and one of them wasn't running at all. That was what they told me. So that meant I had to make another $133 call to get them repaired. That was kind of expensive. I wish I had just called for repair on the air conditioner. That would have been a one-time thing rather than two different calls. Also, I'm really displeased with the claim I had when my refrigerator had a leak. The refrigerator and the water line did so much damage until they had to pull up all my floors. So I haven't really used it in a couple of weeks or so.

My refrigerator wasn't cooling. The bottom half was cooling, but the top half was not cooling. I went to American Home Shield's website and turned in the claim. Their website is really easy to use. I've learned from using it a few times that it's easier if I have the serial number and the model information. If I have a brief idea or description of what my problem is, it's super easy.

American Home Shield has taken care of everything that I've called them for. I don't have any complaints about whoever they sent out at all. They've been courteous and they went the extra mile to explain certain things. What I really like about their customer service is when they say they're gonna call you right back, they'll call right back. I will call them in the morning and by that afternoon, I had my appointment set. Overall. AHS is a good company.

I've called AHS for a series of things as I was selling my home. Anything on the inspector's checklist were things that I could use AHS for. They took care of everything. The rep was very knowledgeable. He assessed what the situation was, ordered the part, and took care of the issue. I wish I had taken advantage of having the warranty a lot sooner. I definitely recommend them.

Our air conditioner was 27 years old, and it was wearing out. So we contacted American Home Shield and then they contacted A-US company. Then they came out and looked at the air conditioner and told us it needed to be replaced and they gave us a price on that.

The customer service and the reaction time of AHS have been great so far. Any time we've called in, we've had our issue resolved. Metropolitan Heating and Air did a great job in our recent claim.

I do my claims to American Home Shield online. I love it online. I had a stoppage in my bathtub and they sent Prime Cast. They gave me a bad diagnosis, and we had to get a company to come out and just unstop the tub. Prime Cast was saying, “Oh, we're gonna have to bust open your wall. We’re gonna have to remove the drum trap and put in a P-trap.” I said, “My tub is stopped up. There's something stopping the water from flowing in the tub.” They said they were gonna have to bust the wall open and it was gonna cost $3,000.

We had a couple issues. The biggest problem being that American Home Shield sent out a company that only one star online and had horrific reviews. We looked them up online and they went out of business. They were prosecuted for for tax evasion and the LLC was revoked. But they're still working for American Home Shield under that name that was revoked. We were scared to have them come out but we didn't have a choice. The thing is American Home Shield has the warranty on the unit. We can't just call the company that installed the air conditioning unit because now, every time there's a problem, we have to go through the home warranty.

When I filed a claim for the sink in the kitchen with AHS, the issue was taken care of within 20 minutes. Everything is working fine now. They also took care of the issue the first time with my AC. They sent somebody out and took care of it. But now I have another claim and it's been going on since July 10th. I feel like nobody's worried about it. I'm frustrated because we're in the three-digit temp right now. Nobody's calling me back and nobody's fixing anything like they said they would.

I'm very happy I took out the warranty plan. I have a side-by-side refrigerator and there was water leaking. It turned out that the L-shaped plastic pipe at the back of the unit wore out. The tech didn't have any in his truck so he had to order me a new piece. He even tried a couple of places that he normally does business with, and they didn't have the model number. He said, “You just won’t have ice or refrigerator water.” I said, “That’s fine. As long as my refrigerator and my freezer is working, I’m fine.” He had to come back, pull the refrigerator out, and fix what he needed to fix. He turned the water that is only for the refrigerator on. He wanted me to constantly run the water through the filter to clean out the tubings. I was very pleased.

American Home Shield has saved us a lot of money but has not been very good for us. We've had several issues with them that we're unhappy with. The service people that come out have been very polite and courteous. They do their jobs and we're happy with them. But every time we call American Home Shield, we're put on hold. We sit and wait for somebody to answer our call and it takes considerable time that we're waiting for someone to come back and take our call. We've had so many calls to American Home Shield in the last three months that it's hard to keep each one straight.

I had some faucets that were leaking and a toilet that needed to be snaked. I did the claim online and the process went smoothly. Technicians came out and fixed the issue. I also did a claim when I had some pool equipment with issues. Technicians came out and fixed that as well. My service with American Home Shield has been good and I have peace of mind knowing that I'm not gonna be out of pocket a huge amount at once.

We did not realize in the state of Texas that we needed to clean our filters and the AC failed so we called American Home Shield. It was over the weekend when we started the claim and the contractor called us on Monday. The tech was extremely efficient, very informative and showed us what we needed to do in the future. He was extremely professional and very nice. The AC has been running great since then. AHS did good.

The last representative that helped me was amazing. The guy before that was a **. He ended up not helping me and not caring that I was out of AC from Sunday at 2:30 till Tuesday at 5:00 p.m. in a house in Arizona. That’s not too awfully great. I couldn't go to work. I had to stay home, so I lost money that way. He put me on hold for a while, got back to me then ended up hanging up on me. He never even told me that he was putting me on hold. He's a horrible person to have work for the company and he's a manager.

The washing machine just died on us. I called American Home Shield and there was a professional and courteous representative that took my information. They told me before we even hung up that it was going to be Sears and that they would be reaching out to me to schedule an appointment within four hours. Once Sears came out, they diagnosed the issue and fixed it on the same visit. It took about an hour and 20 minutes.

The outside unit was making a loud noise. The tech came and said he needed to replace something. He did whatever he needed to do. And on the paperwork, he said repaired. So, he just repaired what needed to, and it has been working since. I like American Home Shield's service as long as everything works okay after they repair it, and the people do what they are supposed to do and they're not disrespectful. They just do what they're supposed to do and leave.

My wife and I had AHS when we had our place in Incline Village, Nevada and it seemed like at the time, more people were a lot more responsive and the customer service was a lot better. We bought the warranty again here in our place in Missoula, Montana and it seems that the quality of customer service and responsiveness has significantly gone down. It also seems like the people we speak to are outsourced and it's not always easy to be able to speak to somebody. We had a claim where the customer service reps were not really helpful in contacting the vendor that they were using. It felt like it was more on us to have to do those things and the follow-up. It just didn't seem like they were really knowledgeable about what we were talking about, so that was disappointing.

American Home Shield is convenient when something goes wrong in the house. There was an issue with the compressor that wasn't turning on which was causing the AC not to cool. The tech was in and out in under an hour. He did a great job. He know exactly what the problem was and was very professional. If you're looking for a program, AHS has done me right.

AHS does a good job. I like their quick response times and the kind of things that are covered. The tech did a really good job with our AC claim recently.

Recently, I had some work done on my house because a pipe burst. AHS sent somebody to assess the damage and it was just wear and tear so the insurance covered that. In the midst of that, there was a situation where some of the work was messed up because the AC was left on so it froze over because it was low on Freon and it was leaking from the ceiling. So, the techs put the pounds of Freon back in there and got it working again

I called American Home Shield for the blower motor that was squealing and the evaporator coils that would freeze up. It took a day for the contractor to get back to me and a day for them to come out. They looked at it and the blower motor was not making noise at the time. They said the condenser unit and the condenser blower motor might need to be changed out. But everything was working, so they left. They came back again because the blower motor finally went out. They said it was the capacitor on the blower motor. Everything started to work a little bit, but it still iced up and quit blowing because the evaporator was frozen over. Sierra Vista Heating & Cooling came out and said the blower motor was bad. They didn't have that part, so they had to come out again. They did and changed the blower motor. The blower motor is working, but the condenser still ices up and stops blowing cold air. Nobody’s called me again.

I called American Home Shield to make an appointment, and they gave me a time that the repair company will be out, then I got a call from the people that was doing the work, ABM. They gave me a different time because they didn't have the time that American Home Shield had, and the lady made the statement that she wished they would stop doing that because they're giving customers one time, but they're not available at that time and they have to reschedule for a different time, which puts things further behind. Other than that, there was no problem. It took close to a week before they came out, and the guys were very professional. They were talkative and we carried on conversations.

I haven't called American Home Shield since COVID till this last time with the dishwasher and the one before that for the plumber, and both were pleasant. When I put the burners on low on my stove, it would turn off. The tech said there were some accessories on those burners and I said it wasn’t like that. Then, he turned an accessory the other way and now, it works fine. The door of the dishwasher was hard to close and the tech said it was how it is. Then, I was surprised that 10 days later, they got the part. He came and said that he wanted to try to see if it works and it did. Also, when I open the dishwasher, it goes all the way down. I didn't tell him but he fixed it himself.

I canceled my contract with American Home Shield five years ago because they do not provide the service they say. I was totally dissatisfied with the service. For example, the dishwasher. They sent a service technician out. But he could not get it repaired. They always say, “If we can't fix it, we'll replace it.” But, the dishwasher sat in my house unusable for two years. I was still paying my monthly premium to American Home Shield. My AC unit went out. The AC unit was 14 years now. It has served its purpose. They sent out a technician and he repaired it. But within 10 days of him fixing it, it went back out again.

I had a water leak downstairs in my basement. I called American Home Shield and they sent the guy out and it was a simple fix. It was something I could have done myself. But due to the fact I got a home warranty, I paid my $79 for them to do it and the tech did 30 minutes of work.

There was something caught in the heater. But the portion that needed to be covered, AHS didn't cover. I had to pay $600 on my own. But I liked the contractor that came out a lot. I liked that AHS covered the motor stuff but not covering internal was pretty annoying.

American Home Shield sends somebody, but nowadays they don't have enough staff. The contractors have a hard time. Usually, it was 24 to 48 hours, but now they said that they have to wait until whatever the contractor’s time. We need a thing fixed so we just have to wait. The recent contractor called us and said they were coming. They did a good job on our AC claim. The tech knew what he was doing, and was very friendly.

We were still having an issue with the air conditioner, and Ally called and gave us an appointment. And then I called to check with them to make sure I'd get the same service guy ‘cause I don't like a bunch of different people in the house. But they said, “Oh, we no longer have an appointment with you. American Home Shield canceled.” I said, "Okay, I'm calling American Home Shield. Thanks. Hold my appointment.” So I called American Home Shield, and they said Ally cancelled because they could not take care of the service. I told them, “Well, that wasn't true because I had an appointment. They had already confirmed it.” I didn't appreciate that at all. Our air conditioner kept running and running. It wasn't turning off. The guy that came out was great. He explained a lot to us as far as the process of heating. It seems to be working fine since the repair.

They changed the first appointment they gave me to a different time. Then, they attempted to change it again, but I told them I had already adjusted my time twice. So the technician did come out and survey what was wrong with it, and ordered the part. The next week, a different technician came out and repaired it. So, it was okay. I was satisfied with that claim. But I had a second problem to pop up two weeks ago, and I was not satisfied with American Home Shield because I've been getting the runaround. So I went onto the Better Business Bureau and filed a complaint there because I couldn't get any leeway with American Home Shield. Finally, somebody called me back today after filing my report with Better Business Bureau and now, the ball is rolling. I had a refrigerator to go out two weeks ago, and a new technician is supposed to come out tomorrow.

American Home Shield sent somebody to fix the microwave. The person was supposed to fix the refrigerator, but he couldn’t do it. He suggested to install a new water valve. There's too much pressure in the refrigerator that’s why the ice maker is always frozen. He said he would make a recommendation. After a few days, I contacted American Home Shield. They said, “No, they haven’t received a recommendation.” I called the company that did the job, AT Appliances. They told me they already sent the recommendation a long time ago.

I had an air conditioning claim and the contractor came right out and got it repaired. It was a really good first claim. My brother is staying in my home right now and he said the contractor was great. They got right out there and the air conditioning was back up within an hour. He was pretty happy with it. The guy was really polite, respectful, and got right in. He listened to what the problem was and had it figured out really fast. He had it up and running in minutes.

Our washing machine went out. American Home Shield sent Calvary who diagnosed it very quickly. It took a week to get the parts in, and then they came out right away on a holiday and fixed it. You're a fool if you don't buy AHS when you buy your house.

A guy came out and said I needed a new HVAC system. One had to be ordered and shipped, so that took another two weeks. It took three weeks to finally get something installed. I would have appreciated it going through quicker. Also, it's 80 something outside and my house runs constantly at 76. I'm sure it could be colder, but I don't know if I call the place or if I call American Home Shield, and I don't wanna cough up 100 bucks. The co-pays are more than I would like, but it's okay because I've had to get a lot repaired in this new house I just bought. I also had a water heater fixed before that. It would be nice if I didn't have to kick in so much and coming up with 550 to fix my HVAC drained my savings, but it's still better than paying for the whole thousand.

Our initial electrical issue was that the AC breaker was tripping. We had AHS transfer the services from our AC person to Sunbelt Electric because they thought I couldn't do anything with the electrical box. They came out and they replaced three breakers, and then they tested it to see if his replacing the breaker fixed it but it didn't because it was the actual AC unit. Their services were fabulous because he came out, replaced some stuff that he saw needed to be replaced, and he did everything that he could to try to figure it out. He determined that it was the AC that was actually doing it because everything else was off except for the AC and it kept tripping.

I had a problem with the boiler system. The techs were very efficient. They diagnosed the problem and had it repaired.

I'm paying for insurance that they're supposed to take care of things and all I get is lip service from the plumbers that came out to look at my place. Everybody's telling me that nothing's wrong or that I need to replace everything. I don't think I'm getting any value for the $600 that I spent on this insurance at all and having to pay a $75 fee every time they even come to look at something doesn't make sense to me.

Everything went very well with my garage door service request. The techs were excellent.

I'm having trouble understanding American Home Shield's reps when I call in. But the contractor was great. We got four keys and they all work.

The service was done in a reasonable time and the young man was very professional and very good. The AC’s been back up and working almost three weeks. I like American Home Shield. I was with another warranty company for about 10 years and they weren't doing their job, and I left them. I don’t use my warranty too often but when I do, I expect results. AHS gets right on the job every time I call and so far, I have had no problems with American Home Shield. When I do, they’ll know it because I’ll drop them.

Horrible customer service and a complete lack of transparency! I have an AC issue that I have been trying to resolve for more than a month. The first assigned contractor did not contact me and I was unable to reach them over the course of two weeks. After complaining to AHS on 4 different occasions, a new contractor was finally assigned. The 2nd contractor was more responsive and after looking at my AC, determined that my evaporator coil needed to be replaced. This was the same diagnosis that I received from a local company that had visited my house before I remembered that I should have submitted the claim through AHS.

I am very agree with most of the reviewers who have given one star to this company. I will give 0.5 star to this one. Many reasons: they just want to take money and will always run away from the problem. I am struggling with ac problem, and several times they sent technician to repair, every time I end up giving several hundred dollars for refrigerant cost, apart from their one time service fee. But they never addressed the problem. I end up paying approximately ~ 1000 dollars for this but none of technician solved the issue. This time once again I paid their one time service call fee and this company has given me a "quote" of 810 dollars for excess refrigerant cost with a reasoning not covered is "normal wear and tear". Who is responsible? Why not they solved the problem in first time? Why they have taken money from me without solving the problem? If they never addressed the problem, why they are asking money again.

So far, whatever issues I've had, AHS has tried to work on it in a timely manner. Except the last time, when I had a refrigerator issue, I had to wait a while. I asked if I could find someone else to fix it and get reimbursed. But they said no, that it has to be on their contractor list. So, that was something I was a little bit disappointed. Because I asked if my food went bad, if they would at least reimburse me for the food. The rep said they couldn't. But besides those two issues, everything else is fine.

The AC unit upstairs went out and the techs came and got that fixed. A week later, our main floor basement AC unit went out and they were able to come and get that one fixed too. Both of them seemed like they were easy fixes. And then, our one-year-old fridge that we bought through the warranty of American Home Shield went out last Thursday night. So, we have been in a whirlwind of breakdowns of our major appliances. I called AHS and they're coming tomorrow to look at it. Hopefully, the fridge is an easy fix.

The first claim I had with American Home Shield was when my washing machine went out. The tech came out and said that the washer was a total loss. AHS gave me the incentive to purchase a washer online. I went online but the one I wanted, they didn't have it in stock and didn't know when they would get it. I found it at another place. AHS sent me a check and I went and purchased the washing machine myself.

My air conditioner went out and the tech who came was very helpful and fixed it. I've had some previous claims with AHS and the service have been good. Except one time, it took them over a week to get out there. They kept changing the contractor they were assigning it to and they assigned some contractors that weren't even available for my area.

Our air wasn't working. The outside unit wasn't turning on. It wasn't blowing cold air at the power that it normally was. I submitted an online claim. It was easy. I received the name of the company. And the day they were supposed to show up, I got the name of the actual person that was coming out along with a picture emailed to me of the worker. He looked at the unit, came up with a solution, did it, and the air started working again. It was quick. The last time, he had to just redo some wiring. It had arced out and one of the wires burned up. He cut the wire, put the new connector on and it was fine. It's hot outside and the unit is keeping it between 72 and 74 in the house.

We had some toilets that were leaking in our brand-new house. The gentleman came out, looked at the toilet, and said there was nothing wrong with it. It sounded like he was being professional and knew what he was talking about. He took me underneath in the basement to show me that there was no water leaking there. But a few days later, there was still a little bit of water leaking in the toilet. So I decided to call a different plumber and he informed us that all three toilets in the house were the original toilets. So they were 15 years old and all the seals were cracking and that it was going to become a big problem. So he suggested that we replace them and we did.

I love American Home Shield’s service. Anytime I have an issue, somebody is usually there the next day. I had an issue with my air conditioner over the weekend, and somebody came. He said it was the coils that were broken and it was going to be a certain amount of money. He said, “They should cover it.” Afterward, I got a bill that I have to pay $2,900 for some other stuff. They wouldn't tell me what it was for. I called American Home Shield, and they were covering the coil and the installation cost. I don't know what this other $2,900 was for. So, I called up the person and said, “I don’t want you to do it. I’m gonna get my own repair person to do it.”

The contractor that came out for the AC fan that was not running got everything done in one day.

The AC was not cooling well and the first person who visited just looked at the AC, didn't do much, and left. The next day, the cooling was not great in the same way. Then after that, the second person who visited made sure things were all done appropriately. Having AHS gives me a bit of peace of mind but I want them to improve their response time. Each time, specifically, in summer, if you're raising a request for cooling, waiting for three or four days at times becomes difficult if the AC is not working at all. So, it would be nice if they can have more contractors during the summer helping them out with the HVAC. That way, they have enough people to service because most of them are backlogged.