American Home Shield Reviews

The service guy inspected the unit and found a leak. He repaired the leak and put two pounds of freon in the unit. He also gave me a couple of tips on what I could do. I noticed later in the week that it was having problems. He was extremely gracious and said to let him know if I was getting a particular variable, which I was. On Sunday, my unit had completely frozen up. I had sent him pictures and he showed up at my house first thing Monday morning. He told me to file another claim because they would still recontact him but he was already there. The unit was again out of freon and we had turned the system off. The unit had thawed overnight. He put in a dye that had a plug or some type of sealant in it because he was able to find another leak in the coils. He had it back working perfectly. He was fantastic.

The tech from Cotes Mechanical fixed the AC pretty quickly. He was in and out pretty much and he was good.

The washing machine wouldn't run. It turned out the water pump went bad on it. John Broussard was fantastic. He replaced the pump and the belt. As far as American Home Shield, I'm very leery because I've been through some issues with them in the past. I wanna cancel. I'm not gonna renew them. I thought it was a good idea back then. But with the fiasco last year with my air conditioner, I decided to drop them because their handling of it was extremely subpar.

There was a leak under the sink. I called American Home Shield and they sent MacLin out. The tech was very polite, friendly and did a fine job. He had to replace the sink faucet. Everything seems to be working fine, and I've been pleased with their service. I would tell others that AHS is a very good service.

American Home Shield sent Doctor Cool out to my house twice. My house has two AC units and both of them were serviced within three months of each other. Both times that they came out to my house, both the technicians were professional, neat, groomed and uniformed. They were able to service my system in a timely manner. They explained to me what the issue was with the unit. I would recommend AHS to my family.

Recently, we had popped a fuse and I didn't know what to do with it. We called American Home Shield and it was a week before the techs could get to us. 100 degrees every day. That's not acceptable. They don't have suppliers in this part of the country. Therefore I will not be renewing with them all. If you pay for the service, you expect the service to be rendered in a timely manner and a week is not a timely manner. AHS is not a good service for me anymore.

Everything was prompt. They were very knowledgeable and I was reassured that my AC issue was getting taken care of. Payment was quick and easy.

The service is okay in the first half of the time that I've had it. I’ve had two claims over the past six months. One took three and a half months to get resolved, and the other one is still not resolved. It seemed the vendors that American Home Shield were getting to do it kept not reaching out to them. Everybody kept saying they would call me back in 24 to 48 hours, but they wouldn't. So I would call back in three or four days and tell them the same old story all over again.

D & S Plumbing came out in regards to our hot water heater. It was giving a code saying that the gas was no longer lit. There must have been a leak in the line that allowed that to happen when they came out and fixed it. They got over early and was able to fix the issue right then and there.

The website of AHS was easy when I submitted a claim. The tech that came out was friendly and professional too. Everything is great now. Before he even left, he made sure the problem was fixed and he flushed all of the toilets. People should get AHS.

Everything was great. My dishwasher and stove were not functioning, and the guy from Coastal Appliance that American Home Shield sent out was nice, very professional and good. He was running a little late, but he let me know ahead of time. It was very helpful, and I had no problem with that. He fixed everything in one visit. However, it wasn't simple, initially, dealing with American Home Shield, and there needs to be better communication on what the expectations are from the customer once scheduling for an appliance repair.

The wash pump and the rinse pump went out on the dishwasher. I called AHS and I was on hold for quite a while before someone got on. They were getting excessive calls at the time, so I wasn't in a hurry. Then, the contractor emailed me and just before the tech came here, he called and said that he was on his way. The experience was very enlightening and I learned something new. Then, something on the bottom of the dishwasher needed to be replaced but they couldn't get that part and they couldn't repair without one of the parts on there. So, they ordered a new one and we got it in but it hasn't been installed yet. Other than that, I've told my daughter that they should get the warranty for their house because it's a good value, it protects your appliances, and it's more than a fair consumer product.

When I call AHS, somebody always comes out. Recently, we have a heat pump and it wasn't keeping up with the heat outside. It seemed like it ran a long time, like it was working hard. I wanted to make sure it had enough Freon in it, so we had the tech come out but he couldn’t get in it. He said it had all the Freon in it that it needed. It was just because it was old. This house was built in 2003 and it has worked harder to cool down.

I had an issue with the door in the oven. The handyman that came out was wonderful. He was very polite, efficient, and kind. He had to order the part. He found the part four days later and then arrived here to install it. This was the first time that I used AHS and I did not know how can I do the claim and which is the process. But during the first contact with the rep, it was a little bit rude. I was expecting some polite approach.

We've only had a couple of claims and they were handled professionally and in a timely manner - considering one happened during COVID, we expected delays. Also, so far, we've been really happy with the technicians that have come out and with the level of service. Recently, Sears came out for the dryer. They had to order a couple of parts and then made another trip back out to fix it.

American Home Shield has been very good to us. We've had them on a couple of different homes. It's an insurance policy for our home emergencies. Having he service is very cost-effective. We've used it a couple of times. Surprisingly, we've used it not on what we're most concerned on, but on surprise repairs. Recently, Redeemed Heating and Cooling came out for our AC. They're fantastic. They're doing some more work for us. They follow up. They're accurate and professional. I like American Shield so much that when my son who's in the Navy bought his first home, I insisted that he get a home warranty through them as well. I told every person that I know who is buying a house not to buy a house without it.

We had issues with the washing machine. The tech wasn't here that long and he was great.

The unit was making some sort of clicking sound and we had tried everything before I called AHS. The company that came out was amazing. I even called the company to praise their technician because he was a young kid, but he walked in, and he knew exactly what was wrong within a minute. I'm very happy with AHS.

The air conditioning stopped working. The tech came out and fixed it. He said something about a sensor and he showed me something that got wet. And he said that it backed up. So, he vacuumed it out, put the sensor back together and the air conditioning started to work. I was satisfied with the service.

One of my recent requests for service was an electrical problem, which is always unnerving. When I put in the request, I got the call from the company that American Home Shield contracted out to. But the company was not available to come out for a little over two weeks. So I called American Home Shield and let them know what the timeframe was and that I really needed somebody sooner because of what the electrical problem was. The first person on the phone argued with me telling me that, "No, they were scheduled to be there that day." I said, "No, I just got the phone with them. And it is, in fact, over two weeks." So then the gentleman put me on hold, and said, "Well, let me confirm that it is today." But he instead hung up on me.

When I had a recent claim with AHS, it was a good experience. They came to do a repair on the icemaker. They were Johnny-on-the-spot, showed up when they needed to show up and fixed it correctly. It had a little plastic arm that goes up and down. When they took it off, they found that the rest of the unit where it went into the unit, wasn't attached correctly. So, they had to put a new icemaker in it. It's working great. The guys were professional, quick and very informative.

The techs that came for my recent claim checked the Freon, the air pressure and the control box on the wall. Everything was running well, so they ended up changing the control box to get the air back on. Everything's working fine. The overall process has been good with AHS. But I would prefer them not to collect the money for the service appointment until they’re sure that they have a vendor and everything went well, ‘cause sometimes, their vendors come out and they can’t do anything for you, but you’ve already paid.

We lost power to our AC and Panhandle looked it over. They checked everything and found out that everything was running in real good shape. They were very friendly and very knowledgeable. What had happened when it went out was it froze up. We just turned it off till the next day and turned it back on and it started working fine.

My name is Matt K. I would like to give you my story on what you guys have put me through. I filed a work order for my Air Condition August 17th, 2021. You guys assigned one guy, he could not work on my air cause they don't work on my brand of units. You guys assigned another guy, he could not work on my air cause they don't work on my brand of units. You guys assigned a third guy, he could work on my brand of units but he doesn't have a deal with Lennox to order parts. Then you assigned a fourth guy, he works on my brand of units and can order my brand of parts but he refuses to answer the phone.

In my recent claim, the technician replaced a motor on my AC unit. American Home Shield has pretty good service so far.

The Flying Locksmiths came out to change out our locks since we just bought the place. They came within a few days after we filed our claim to American Home Shield. We had a really clean and smooth interaction with the tech. All in all, it was a positive experience.

The vent that’s on top of the stove wasn't working. Gaige Appliance had to take it down. There was a short in there and they had to rearrange the wires. Then, they put it back up. The techs were very friendly and very professional.

American Home Shield is perfect. When my air conditioner stopped working, a contractor came out to look at it. They said, “We can fix it, but it's gonna cost $1,200 for the freon.” I said the heck with it and just got a brand-new one. The only thing I don't like is on a refrigerator, American Home Shield said they cover it. That's not true. They cover everything except the icemaker. On the consumer book, when you're looking at what they cover on the fridge, American Home shield should not put “We cover the refrigerator,” then in very small print, “Not the icemaker.” They should do it the opposite way around. They should say, “We don't cover icemakers on any fridge, but we cover the rest of the fridge.”

AHS's service is quick. A recent claim I put in was for an air conditioning issue - air was not coming out. The tech who came out was good. They had to order a part and then come back and do it.

Sahuarita Appliance did very good. The only thing is that the repair person fixed the ice dispenser, but the ice is not coming out. We need to open it up and grab the ice from the top. I just haven’t had time to call back. But the repair person was very good. Also, I was surprised that everything was very fast. I'm very satisfied with American Home Shield.

When I submitted a claim online with AHS, it went great. They came out to fix my AC. The experience was good.

It was quick and easy filing my washing machine claim to American Home Shield. I didn't really have to do much. The technician was quick and told me what was wrong. He ordered the part. He wasn't here an hour for each visit. I’ve had other repairs done through AHS. If there's an expensive cost, they cover everything or they'll fix it or replace it. I don't have to really worry about trying to find somebody to do it.

I had a claim for my refrigerator and our assigned contractor did whatever they needed to do, but the ice maker still is not working. I called American Home Shield back to have the contractor come out again and fix that. They were supposed to make an appointment but I haven't heard from the contractor yet. So far, my experience with my home warranty has been good. They were very nice.

The icemaker stopped working. American Home Shield charged me 100 bucks and the contractor came out and fixed it. The tech to had order the icemaker. He had to come back. His professionalism was great. The icemaker is working now, so his knowledge was there. AHS was always quick to get all my issues resolved. I would refer an enemy.

It took a little while to fix the refrigerator, but the contractor finally got it done. At first, they needed a compressor. But it turned out the issue wasn't the compressor, it was just a fan. Then, they ordered the fan and that took another little bit of time to get the order. Then they finished that. But they didn't finish the ice maker and I had to call them back for that and they got the ice maker all finished and fixed up now. I'd recommend American Home Shield. It's great to have somebody that's got connections in plumbing, electrical, and refrigeration and that knows who to call and can get somebody to you without you having to do the research yourself.

My AC wasn't sending cold air. It took three days for the tech to get out here. Although he was supposed to come on a Friday, he came on Saturday. The repair work was done very quickly.

I was having a loud knocking sound in the wall and every time I would turn on my hot water in the shower, the cold water handle would have water spring out of it. Access Plumbing came in and checked all that. They opened up the wall, found the problem and resolved it quickly. They were very professional and courteous. Overall, it was a good experience. Submitting a claim to American Home Shield was simple but there was a little bit of a problem with their automated system not exactly getting things right when you say it. I tried to get to an actual representative and there was not an issue after that.

The contractor that came out to do the rekey could have been better. After they rekeyed and cut me additional keys, I started to check the rest of the keys, and they weren't working. The technician came back out and he recut them again. That was how we discovered that his company uses short keys. With the short keys, you can't stick the key all the way in the hole in order for it to work correctly. They also use cheap keys. If they used main-brand keys, it would come a little longer than non-name brands. Overall, the service was nice but I wouldn't recommend the product.

I've used the service twice for plumbing issues. The first time I requested for service, I did it via the telephone and got stuck on something. Then I went out to the website but I wasn't 100% happy with either way and part of that was because it was the first time I was using it. Then this last time, I just went to the website and had no problems. Aside from that, I was happy with the techs who came out. I was glad when I got them the second time because I had been impressed with them the first time.

I've had a lot of home warranties but AHS is the best I've ever had. I tell everybody about them. We've had to use them for so many times and they have saved us fortunes. When something goes wrong, we call them and they know who to call to get things going and fixed. They do it in an extremely timely manner. The contractor for the AC unit immediately got back with us. We were real pleased.

The AC issue was addressed appropriately. Rose Heating came out within 24 hours of my call. It was extremely quick. It was a pleasure to deal with American Home Shield to Rose Heating and Air Conditioning. The claims process was extremely painless. Within five minutes on the phone, I had it set up. I entered my credit card and within a day, the charges came out. Then Rose Heating was out there and fixed it, and everything was taken care of. I've had a couple of issues that I sent to American Home Shield and everything has always been taken care of properly and the way it should be.

We had some water that was coming from outside. Water Control Plumbing took a couple of days to come out and then they cleared that up. It was pretty good. I like that if something goes wrong, I call and do the deposit, and I’d get fast service with the home warranty.

I've had AHS for one year and I've had good experiences so far. Recently, my microwave was not heating. When the repairman got the numbers, the model number, he said it was probably old and would cost more to replace the parts than it would be just to buy a new one. AHS gave me what I need to do next by email and in a phone conversation. Having AHS has worked in my favor so far and I'm very satisfied.

Before, it took four days for somebody to come out or even schedule an appointment for our warranty. On the other hand, American Home Shield was much better, much easier, no fussing. We had told our pool company that our filter didn't seem like it was filtering. They said we should call our home warranty, so we called American Home Shield and then our pool company came out and checked it. Their level of knowledge was excellent. One guy came twice, and another guy that came out another time were both very nice. Some people could be, "You don't know anything about your pool." And this is our first pool, so we don't know much about pool stuff. But the tech explained how everything worked. They did a great job. I would use them again.

I have 2 properties with American Home Shield and their process is simple. If it's going to take too long for the first contractor they get, then I’ll call them and they find somebody else. They make it happen faster. They work pretty good that's why we keep them. They help out with unexpected stuff going out. I recently had a claim for an AC unit and everything went good.

Everything started happening all at once and I've had several claims. My air conditioner broke, then I thought one of them also broke, and it didn’t. I paid anyway, but that was all right. I have two refrigerators I've made a claim on as well, but I haven't picked them up yet. One of them went a little too long. I had nine people come out and check that refrigerator out. Nobody could seem to do anything to it, but American Home Shield finally made it good and they're going to replace it. With the other one, I'm gonna have to end up paying out-of-pocket. Overall, I'm very satisfied with American Home Shield. Sometimes things just take a while because they want to be thorough, too. Other than that, everything is going peachy.

I was able to submit the request online, and the online process was very easy. I didn't have to speak with anybody. American Home Shield was very prompt in getting me a contractor to come out. I appreciated that very much, and the contractors that they contracted with was very professional, courteous, and got the job done. I sent the request on a Friday evening and due to business hours, I understood they couldn't get to me, but by Monday, I heard back from them. Overall, it was a great experience. If I ever should have anything else to come up, my expectation is that the service will continue to be quick and painless as it was with this.

We were disappointed in the coverage. The whole air handler went out in the house and we ended up spending quite a bit of money out of our pocket. The same thing with the big tank that went out. We spent a lot of money on that. We were expecting our warranty system to warrant everything for that year. But they have this incredibly low limit on what they cover. It is not a fully covered unit. The contractors did their job. They were great people. I had no problem with any of them that came out working on any of the plumbing or the HVAC system. But then I'd tell people to find another warranty company.

The air conditioner wasn't cooling. The technician came pretty quickly and then ordered the part. He came back and fixed it. It was done pretty quickly. I liked that it was the same gentleman that came twice because I don't like a lot of people in and out of my house.

The contractor that came for my dishwasher was great. But they couldn't repair it because a stupid rat had eaten my motor. American Home Shield didn't cover that because it wasn't normal wear and tear. So I replaced it. But I like the claims process with American Home Shield. Their responses have been good. They respond immediately. It's not their fault that sometimes they can't get the parts because there are supply chain issues. So I understand that.

What made me further decide to go with American Home Shield was when I called and spoke to somebody about the different plans. I had a claim for my garbage disposal. It was an easy process. I stayed informed of everything that went on, the contractor came out promptly and fixed everything. My garbage disposal is brand new. It was all covered. I have been feeling great about my service.

I've tried to use AHS twice. In my last experience with the vendor, I had to wait. They had told me they were going to come and then I was waiting within that window. But then, they called me and told me that nobody was coming. So, that was pushed off. I should have followed up with American Home Shield to say these people had said they were coming but they didn't come. Then they scheduled me again that Sunday and my window was 6:00 to 6:00. Now the guy showed up within that time. But their windows were just so long. But once I called AHS for a claim, they got on it right away.

AHS has been good so far. I had an AC guy come and it was good to get same-day service. He came at 10:00 at night. I have another issue though that started this weekend and nothing was resolved. And then Home Shield just told me that they can’t cover whatever I have going on.

My refrigerator broke one day and I called American Home Shield. The contractor was very nice. They had to order a part and it took five days to come in. But we’re dealing with Covid so it’s not anything that they could probably control. In my experience before that, the tech came and solved the air conditioning problem in 30 minutes but it took him a week to come out. So, the whole refrigerator thing exacerbated me and it made me even upset even though it's not AHS' fault. Their response time is not fast and I understand we're going through a pandemic but 48 hours is way different than 7 days. It’s not AHS’ problem but if I'm paying somebody for a service, I need it to be expedited.

The AC unit was making a very loud noise every so often. It made me think something was going to break, so I would turn it off. When it would get so hot, I would turn it back on again and it would go for so long then it would make the noise again. The first time I called, American Home Shield sent Precision out. It took about six days for them to come out. The repairman was very frustrated and irritated when he got here. He only stood in front of the unit and asked me what seemed to be the problem. I told him, and he took a flashlight and kept looking. I said, "Don't you think you have to take the cover off in order to see something?" He said unless it would make the noise when he was here, he might not be able to diagnose it. He was prepared not do anything. He tightened wherever the system's fan is. He said it looked like it had been sliding over, and sometimes it does it after usual wear. When he tightened it, it centered it back wherever it's supposed to be, and he left.

The first time that the dryer wasn't heating up and drying, Mr. Appliance of Queen Creek came and worked on it. After about two weeks, it was making some noise. They came back out and ended up putting a new motor in. Now, we can get our laundry done.

Some of the plumbing in my house is 120 years old. Plumbing has been a major issue and I've had a plumber come out and fix a major pipe in the basement. It took him half a day to replace one of those big steel pipes. Recently, the valves in the tub were leaking. I normally can do things like that, but I could not get those old valves out to replace them with new ones. That's when I filled out a request with American Home Shield and Showers Plumbing Company called me within 24 hours. There's a real shortage of plumbers these days, but American Home Shield has a lot of them. It didn't take them long to find somebody to come out.

I did a claim through the American Home Shield website and that was super easy. Technicians came on time and they diagnosed the issue right away. They had to order parts and once those came in, they came back quickly and solved the issue. They were very helpful and they explained the issue and why it happened. Everything has been good since.

My oven went out. It was so old, they couldn't get parts. That took months and I had to fight for that. Finally, AHS just paid me out on that. I was able to get one at my Sears appliance here within no time. Whereas AHS kept waiting for months and months and saying, "It wasn't in. We couldn't get it." So they did right by me. Then recently, my husband was having surgery in a couple of days. So I also took the buyout for my washer. I bought a less expensive washer than what AHS was going to give me for a repair. Rick's Appliance was good. They were here quickly.

When I submitted a claim, it was so easy. A woman answered and she took all the information that she needed. That was on a Saturday and by Monday, they had called me back. The contractor made an appointment and the tech came on time. Everything was fine. I've had American Home Shield out twice and both times they fixed my problem. The first claim was for something in the shower. Then the second was for my garbage disposal. The first time their tech Bob came, all we did was hit the reset button. I was twisting the big knob underneath the disposal for two months but I hurt my back and I can't get down on the floor. I called and AHS sent Bob back. He put in a new disposal and it's been great ever since. I've been spreading the word about American Home Shield. It's so simple and the price is awesome. Granted, you pay quite a bit over the year if you don’t use it, but you don’t waste it when you do need it. So, I’m happy.

I went online and submitted a claim to American Home Shield. The next day, I got a phone call from the repair place. We had to reschedule because we had some things that came up. They rescheduled without a problem. Then the repair person came and diagnosed and ordered parts yesterday. When the new parts get in, he'll come back and finish. Overall, American Home Shield has good people.

My AC unit wasn't turning on. One place was gonna be out in two days, which in Florida is not gonna work. Another contractor was assigned and they were out in three hours. They were very good and had no problems fixing up the unit. When you have a home warranty, there's the benefit of covering for unexpected costs.

Never go with American Home Shield. The only thing that went fine was my heating and air system. I would give Cool Breeze 1250 Heating and Air the highest mark. But as far as American Home Shield, I would give them the lowest because they were not wanting to replace my air conditioner. They wouldn't replace any of the refrigerant and it was gonna cost me $800 for the refrigerant. The unit was almost 30 years old and I told them I was not putting that kind of money in when the unit is about to go anyway. They were gonna order another part, and I was gonna have to pay a part of it. Then they said they would replace then they weren't wanting to replace. They ended up replacing it but I had to pay $1,500. They wouldn't have done that if not for Cool Breeze 1250 who was calling them and telling them what situation it was, how bad the unit was and it was crazy to put that kind of money into a unit like that.

My stove went out and the buttons on it weren't working, so I called AHS and asked for someone to come out and look at it. At the same time, I was also having issues with my dryer and the dishwasher. It took them four times to get a technician to come out. My dishwasher is Samsung, and the first thing was someone was gonna come out to look at two appliances, but they couldn't look at the dishwasher because they don't service that type of item. AHS said, "Okay, well, we need to get someone who can service all three items instead of just one item. Okay?" So I asked them who are the guys that they were gonna send. Then they said, "Well, call these three people, see if they can come out." I called the three people and they said they don't service those items. So it was like a waiting game.

Every technician we've worked with has been professional. They're nice. Recently, City First came out and checked all the electrical, and they were efficient. They did the work fast.

Sears recently came out but the tech was unable to fix the washer. I bought a new one and AHS reimbursed me a certain amount. The reimbursement was fair and it was done in a timely manner. I was worried but they did it within two days. Everything was great.

The plumber came out for a hot water heater repair the day after I submitted my claim with AHS. He had the equipment in his truck and he took care of the problem really quickly. He was able to fix it right on the spot and get everything back up and running.

I'm really enjoying American Home Shield. It's worth the money. It has come in extremely handy the two times I've had to use it. Once was on the refrigerator. They had to work on the freezer part and I had excellent service from TNT Appliance. Tanya is the technician's name. The second time, my ignition switch went out on my desktop stove, and they had to order the part. I was gonna be out of town, so we scheduled it for the first part of September. She came out early that morning and got it fixed for me. She cleaned up her mess and took the part with her in case she needed to show American Home Shield. It was a really good experience. I've got some overtop appliances that I'm not ready to get rid of yet. If that can be fixed, I'd like for them to be fixed. If they can't, then I know American Home Shield will replace that. I'm not concerned that it's not going to be replaced if it needs to be replaced.

Sales team is taught to tell you everything is covered and not to worry. My HVAC system stopped working and when I called to verify it was covered, was assured item is covered. They sent local technician who diagnosed issue and reported back to AHS. After a month, AHS stated they did not receive paperwork. AHS asked to have another technician sent out. Different technician came out, same diagnosis. After another month, AHS states they have not received paperwork and asked to have a third technician sent out. Third technician provided same diagnosis. Finally, after 8 months of calls, AHS states item is not covered, even though was told it was covered earlier. Company is a scam and will tell you what you want to hear to so you purchase coverage, but when you have a claim, they will deny, stating item is not covered.

Late last year, I requested a tune-up for my AC. That was a service that American Home Shield was offering. A gentleman came out and he did that. A week or so ago, our AC would turn on then it would stop, turn on, and stop. I called for service and the AC guy was quick. As soon as he opened the unit, he knew what was going on. Apparently, some kind of pipe in the AC was clogged up. The AC was preventing it from spilling the water. It would put a cap on to stop it. The AC guy said it was good because that was preventing the water from overflowing into the house.

Barnett Air was great. One of my air conditioning units was not blowing. The outside compressor was coming on, but the unit was not blowing cool air for the house. The tech fixed the machine. The guy was really nice about it. He said it was really simple. He felt guilty that it was only taking 10 minutes, so he checked out other things on the unit and gave me a clean bill of health. The unit's been working fine since then. This time the claim process with AHS was positive. But I had another claim on a washing machine that was difficult to resolve. That ended up spanning the course of several weeks.

There was some type of leakage near the furnace. AAA Heating & Air Conditioning came out but the tech had to leave and come back the next day because the storm started pouring rain. He couldn't finish the job that day. But he was good and polite. He worked with my husband mostly and my husband said he explained to him what was going on. Also, we were down a little bit of Freon so he added some. It's been good with AHS so far.

My garage door wouldn't open. No remotes would work and the buttons wouldn't work. I had to do it manually to open the garage door. I called AHS and let them know what was wrong. They sent me an email and said, "This is your contractor. If they don't call you within this amount of time, here's the number and you can reach out to them." The tech came out on a Friday and he was really nice. I explained to him what I was trying to do and he tried to figure it out. He tried putting in new parts. He tried his best to make it work and nothing would still work. Then he explained to me that the whole opener was broken and he had to get a whole new opener. He said he had to get it approved with AHS and then he would come back out on Monday.

Our tech got here faster than I thought he would, especially with the weather being like it has been. He was able to do the service really quickly and he was very courteous. He didn't have to come in the house and that was a good thing too, with everything going on now. My service with American Home Shield has been good so far. I had other claims and used other people too. They were pretty courteous as well.

We're out in the desert and it's very hard to get service. I've been constantly having problems. But Sears came out recently and they were good. On the other hand, American Home Shield's service is not too good. I'm on the line for sometimes 45 minutes waiting for customer service. I know they hire out-of-country telephone services so they could answer their calls for 24 hours but sometimes it's really hard to understand the reps. It's very frustrating because they're reading a script and I'm trying to explain to them and they're going round and round.

The capacitor on my AC failed, so the fan wouldn't turn on. Since the fan wouldn't turn on, the unit would come on for a bit, the coil would overheat, and it would do a shutdown. I figured it out. I've got an industrial fan. I set it on top of the air conditioner and turned it on, and it got it running until the guy got here. When he got here, I showed it to him. He goes, "I know just what it is," opened it up, went right to it, and checked the coolant levels. It's been working great ever since, and it's 74 degrees in here now. I have nothing but good things to say.

We've called American Home Shield for four different issues. They have addressed two of them so right now, we're getting about 50% of our issues taken care of. We had an issue with the dryer when we moved in and they sent someone out. They repaired it but it wasn't working correctly. We also had a complaint with the dishwasher and it was non-repairable. So, they sent us a gift card to Lowe's to have the dishwasher replaced, which we did.

American Home Shield comes in handy when something breaks. But I'm looking to switch. One time, I had issues with my air conditioning unit that took way too long to resolve. I'm talking a period of over 90 days. That was three years ago. But it started with them sending A-US Air out. They would come and say it was this, they would fix it, charged AHS. Because in the long run, all I paid out of that was my work order fee. Charged AHS for the part that they said needed to be fixed and it never fixed it. It was like fighting tooth and nail to get AHS to send someone else out to look.

I have a slow leak on my AC unit and when I submit a claim with AHS, I usually wait to get service. But for my last claim, I was very surprised that with all the COVID thing going on, the techs were so quick and prompt to come out. I also liked the people that American Home Shield sent out. They were wonderful. The ones I had before worked with me but I had issues with them. All in all, AHS is a great investment most people can afford every month. It's hard to come up with everything all together if my AC unit went off or things happened to my washer/dryer. It's so much easier to pay monthly versus what the expense all at once. I always recommend American Home Shield to everybody and my boyfriend is looking into it right now. With my AC, it has been a thing. But I understand that if they can fix it, then they fix it. I probably have the oldest unit on my whole building but it's still going and it works great. So they're doing something right.

I put in a request for some plumbing to be done. Both of my upstairs toilets were running. Normally, American Home Shield sends out 2 Sons Plumbing, and they’re local. But at this time, they sent out Jacobs Family Plumbing. Even though they're in the same state as I am, they're about 100 miles from me. They have to drive through downtown Seattle traffic to get to my house so it took the guy a while to get out.

The Plumber DBA came out and repaired our issue right away. The plumber was really good. AHS's service has been great.

I've been working with American Home Shield for years and it has always been great. They've been quick. My recent claim was for an electrical plug that leads to my pool light. The contractor ended up not doing anything because it was connected correctly. I just didn't realize that it was. There were other problems that caused it to trip, so it wasn't the actual plug. It was the light that was filled halfway with water in the pool. There was nothing to repair. I have another one turned in for them to come out and look at my heater. But on that work order, everything is fine. My mom and dad have a policy too, and they had an air conditioner problem the other day. The contractor out and fixed it the next day.

The technician was great. He was able to diagnose the issue with the garbage disposal quickly and didn't give me a whole bunch of run around. He offered to upgrade and explained the difference in upgrade in the same model that I had.

My dryer's heating element went out, my microwave wasn't working, and my dishwasher had a couple issues. Sharper came in and they got it done. Home Shield is replacing the microwave because they couldn't find parts for it. American Home Shield is one of the best things I've ever purchased. In fact, I tell everyone that they should do it. I’ve recommended them to several people that have gotten policies. I wouldn't even think about going to another company. For how easy and quick it is, and the fact that things get replaced if they don't work, and you don’t have to get a lot of backlash or a lot of trying to get out of it and not covering it, it's the simplest process ever.

The whole experience has been bad. In the end, they did what they had to do, but it took long and it caused so much damage. My boiler started leaking on Monday and American Home Shield kept sending out an air conditioner company for three days after the company kept calling me saying, "I don't know why they're booking me for you if it's a boiler. We already told them we don't service that." They sent another air conditioner person and they also declined to come out.

Prayco was awesome. Our unit wasn't clicking on, and they handled it very professionally, fast, and very polite. The only problem I ever had was when Calverts Plumbing came out. It was our very first claim and they were absolutely horrible. They didn't have their own equipment, so they used our hose to shove down our sewer drain. When I call in, I make sure I don't get them. Lately, we haven't had any issues, but we had some issues with our air conditioning before. After every couple of months, our air conditioner kept going out and it was consistent. They put a band-aid on it, and then we have to pay another deductible, put a band-aid on it, then another deductible. In general though, the home warranty company is great.

My AC was running, but it was not cooling, so the temperature was very high. It was 82, but I set it to 75. The first time MI Choice Heating & Cooling came, they added some coolant. American Home Shield only paid very little for that, but the AC started running, so it was good. That happened Friday, then on Sunday, the AC stopped working again. I called American Home Shield again then MI Choice Heating & Cooling came back and found out that the fan that moved the cold air from the AC to the house, the board was bad. They filed on my behalf to change the board and the claim was approved, then they had the board and came back. They put the new board in, and now, the AC is working fine. MI Choice Heating & Cooling was professional and good. I didn't have any problem with them. I have not been with American Home Shield for that long and this is my first claim, but I would recommend people to give it a try.

My stove was broken and when I submitted the claim to American Home Shield, it was fairly easy. I didn't have my paperwork or account number handy, but they were able to work with me and get me on the schedule. They got me connected to somebody who came out to service the stove. The first day the tech cam out, he went through it and he was able to fix half of it. It's a fancy new ceramic glass stove, so there was a lot of electronic components. We had to order a part to replace a panel board and it was going to take a day or two to come in, but at least I had two burners to work with. As soon he received the order, he called and came back out and fixed it. So, it's working again and I didn't have to buy a new stove. It was a very good experience. I wish though that AHS had a better deal. The prices are going up and up more so than I'd like to say.

My air conditioner was not cooling off like it should and the tech who came out pretty much said that the air filters needed to be cleaned. He didn't really look at the unit and just said that my filters were dirty. After the service, the AC's performance is still the same. It is summertime and I know it's going to work a little harder than normal. But I felt like it should still get to the temperature that you set it to. Despite that, I didn't call the tech back out. If they couldn’t do the job right the first time, I don’t want them to come back another time. Other than that, AHS has been good. For the previous claim I had, they sent the techs out and fixed my problem. They also showed me all the receipts and gave me all the updates.

I claimed a repair and American Home Shield found a contractor, Rooter King. The representative I worked with was good, but the work has not been done yet. They said they need some parts, which they have ordered. They just have not gotten the part yet. Rooter King was good. They are local. They did the job immediately.

If there's something that goes wrong with different appliances or with plumbing, I just deal with American Home Shield and they are able to find somebody reputable. Also, unless there's something major going on, I just pay a set fee per visit and that makes it easier, too. Submitting claims is better than it has been in the past, where they sent us a text letting us know who was assigned to the job with information within 24 hours of us filing a request. And so, instead of waiting for the contractor to call me, I call them the next day. It's time-saving. I really appreciate what AHS is doing on a regular basis now.

A-1 Aid Plumbing came out and replaced a part to repair the issue. The tenants were happy with the work, so we were pleased.

AHS has been fairly decent. They sent a repairman for our dryer and he tightened the belt. Everything worked from there.

We had a problem with our air conditioner, and I called, but all I was able to get was a recorded line. I wanted to ask a question, and it wouldn't let me do that. Before I knew it, they automatically charged our credit card. I didn't want yet to make an appointment, but we ended up having someone come out. That was awful. The second you pay for something, you can't talk to a person. I'd like American Home Shield to not be charging my credit card without talking to me. If I'm asking to speak with an agent through them, the only way to be able to do anything was to do that. Also, the person they sent out to fix my air conditioning system was a 19-year-old kid who just graduated high school from the VoTec Program last year.

The locksmith did half of the locks as fast as he could. They weren’t turned right. Maybe that's the way they were, but it's up to him to put them right. We used to have a locksmith business, so I know what should be done. They all fit one key and that was all he cared about. The smallest dummy could have picked the lock with the key they gave me. Instead of going up and down and up and down and being a little different, they were all the same. My husband would have never used a key like that to key a lock but that was us. Maybe we were more particular. I've been meaning to call them because there was one lock he forgot to key.

We just moved into the house. The hookup for the washer such as the pipes were old according to the people who came to install it. So, the plumber came and he said that it should be okay. He hooked it up fast and was out of there in 10 minutes. He was nice and friendly. I have the electrician coming tomorrow too. The claims process with American Home Shield was easy. You pay the initial $75 fee and then they'll let you know if the work is covered. If not, they just come and do the work. Then, you don’t have to do anything else, which is nice.

I've had a couple of different house issues lately and they've taken care of the microwave and the washing machine. Appliances were fixed right away and all appointments went well. We had Air Kool come out for the air conditioning and they were helpful and respectful. They came out once and thought they fixed the issue. Then, they came out again right away and actually fixed it.

I called for service for my air conditioner, and the person who was going to do it had given me a date. It was two weeks that they couldn't get to me. I called American Home Shield and they handled the situation. They said that the company had violated their practice, and they should answer within 48 hours of getting a call. They were able to accelerate and get someone to come out sooner. I was happy. The gentleman that serviced me was very nice and patient, and he resolved my issue. American Home Shield was there for me to resolve my problem and did it efficiently.

Realty Rekey was sent by American Home Shield to change my key in my house. They were great, and now, I have keys to go to my locks.

When I signed up for AHS, they said that I have up to $5,000 to use on appliances. But then what actually turns out is I have to buy from the service person that came to the house that they deemed was an equal product. Otherwise, you could take cash, which was way less than the machine that they said was similar to mine that I definitely did not want. I never would have signed up for AHS if I would have known they were going to tell me what kind of appliance I have to buy. I was misled in that whole conversation and that part really upset me.

The drain pan on the AC unit had shifted somehow, so instead of the water going to the drain like it should, it was overflowing and got the ceiling wet. I submitted a claim online and the process with AHS was straightforward. When the tech came out here, he got in the attic, realigned everything, and got it all leveled out. He ran water through it to make sure it was flowing all right and it was good to go from there. Other than that, I read the fine print as to what's covered in my warranty and in my case, I thought because the AC unit had caused structural damage that the structural damage would be fixed by American Home Shield as well, but it's not. I had to cover that under my homeowner's insurance, so that was an added step I had to go through to get this thing resolved. Folks should read the fine print as to what's covered and what isn't covered. In this case, it was the unit itself that malfunctioned, not the damage caused by it.

We were not getting cold water in our upstairs bathroom. The plumber came and got the job done within a few minutes. I like the peace of mind knowing that if something goes bad, it's a phone call away, and I don't have to worry about finding technicians and knowing whether they're gonna do a good job or not. So far, everybody that we've used through American Home Shield has been good. It's just that sometimes there's a lot of little minute details about the repairs. Some things are not covered, and some things, I have to pay out of pocket. Otherwise, they're doing fine.

Watertight Pool & Spa took about a week the first time they came. It was for the pool and they replaced the bearings in the pump motor. It lasted about another four months. This time, they were here the next day and replaced the whole motor in probably an hour. American Home Shield is good value. We had it on our other house, too, that had washer issues and some other things. It was more cost-effective on that house than this one.

Our hot water heater wasn't working. The plumber came out and fixed it right away. Overall, American Home Shield is doing very great.

My dishwasher wasn't draining. I would turn it on and the water would just sit there. The tech came within a week after they set my appointment. He did a good job and he was very respectful of COVID. He made sure he had a mask and he told me he is vaccinated. Everybody should have AHS. It's a wonderful piece of security. When you have a home, you never know when something is gonna break.

American Home Shield didn't pay for the sewer ejector pump that was tripping our circuit. It's still an outstanding issue a month later. They were not helpful. They told me nothing, other than my claim was denied. They told me one thing and the plumber told me something else. Now, I'm on the hook for the fee I had to pay to them. I'm gonna have to pay the plumber separately since we have not had water for two months.

I would recommend American Home Shield. It comes in handy. Recently, I created a service request online for our sink in the bathroom that was clogged. The repair person who came was very professional. He solved the problem. He unclogged the sink by removing what was in the pipes. He suggested that we potentially put enzymes in it to prevent it from happening. However, I wish there was a spot online where I could write a little bit more detail for the other requests so that the repair person would know what's going on.

My wife informed me of the problem with our plumbing. I went on American Home Shield's site, hit a couple of buttons, and within a couple hours, somebody called me and set up an appointment for the next day. A contractor showed up and the problem was resolved. We've used American Home Shield three or four times and one time wasn't a great experience but it wasn't on American Home Shield, it was on the contractor.

When Barnett Air came out, they were awesome. It was the company before that, Texas Best Air Conditioner, that was the reason why American Home Shield had partially declined the claim from the beginning. The gentleman wanted to try to put another air duct in there knowing that my contract only has up to $1500 on air ducts. He tried to upsell me, and he got mad because I told him that was not what he came here for. The man never had any kind of tool in his hand. He went up in my attic and said I was going to need a new 10x13 blower fan and a new 9000-unit furnace blower. He gave all this false information.

The service of AHS was great, fast and efficient. The reps did their job. There was no delay. Everything was in order. I like Budget Rooter. They were fine. The technician was absolutely wonderful. However, AHS should give you a choice, like three different vendors to choose from when you first call to submit a claim.

We had an appliance issue that was just due to poor design on the machine. We reduced the flow of water into the machine per the technician’s suggestion. The problem was solved. Right Appliance Service was good. I would use them and recommend them in the future for anything. American Home Shield is beneficial just in the convenience and the amount of money saved by having it. So far, the service has been very good, and we’ve had excellent service from them in the past as well.

Bragg's Appliance had to order a part for the refrigerator and come back. It’s working fine as of now.

American Home Shield's service is great. It was pretty easy to get a rekey service set up. They selected the vendor and the vendor called me to schedule the time.

A-US Air Conditioning came out a few times. There was an issue with it not cooling on the second floor, and they had to get some type of flapper motor thing. Then it wasn't cooling on the first and the third floor, and they realized those motor flapper things weren't working either. So, they had to order two of those. When the motor flapper things came in, they came and installed them. They were professional and courteous.

I sent in a claim online and then the tech came out and took care of everything. It was efficient. He was friendly. He took care of what was needed and recommended what was needed. So overall, it was a good experience.

The AC was turning on but it was blowing hot air. So, the techs that came through American Home Shield had replaced the capacitor. They were professional, courteous and reassuring.

The claims process was smooth. The contact with the repair service was good. They were very responsive. The technician was early, and he identified the problem immediately and replaced the part. He was out of here with absolutely no fuss. We were very happy with the procedure. Since it was our first claim, we had no idea what to expect. But the fact that we made our payment upfront and there was no additional charge was a pleasant surprise.

The oven wasn't coming on and when I submitted the claim to American Home Shield, it was easy dealing with the young lady. There wasn't any problem. All City Appliance fixed the issue we had and when they left, everything was working. I've had AHS for so long. If I wasn't happy, I would definitely search for a different company. But I’ve got them on my personal property and my rental, so I'm good. I won't be going anywhere. They would have to mess up on me to leave them.

I like American Home Shield very much. I haven't needed them that often, but when I did, they're right there. They always fix my issue. They're on time. It gives me peace of mind knowing that if something is broken, they'll figure out who can fix it and they send them.

One of the circuit breakers wasn't working right and the kitchen lights were off because of it. The guys from J & S changed two of the kitchen switches and they had to switch the circuit breaker valve. They were here for quite a while and they were very efficient. I was impressed with them. They were going to come out the next day after I filed my claim but I had a doctor's appointment. I had to say, “Can you come on Thursday instead?” The repair work was excellent. I would absolutely recommend American Home Shield.

Recently, we had a leak in our sink in our kitchen and it was due to a faulty disposal. The tech replaced the disposal on the spot. He had it available, 'cause he seemed to be intuitive about knowing what the issue was and it's replaced. We called back and said it was still leaking, but that was some residual condensation. We cancelled him to come back out 'cause we put some paper towels down to make sure it wasn't leaking. But he did a good job and fixed the problem. We're very happy. Everything has gone smoothly with our claims with AHS. We've made two claims since we've had it and they've done a great job on everything we've ever needed from them. I'm very happy with them, too.

My garage door opener broke and I filed a claim and paid 100 bucks for the deductible. The guy showed up and fixed it in 15 minutes. Everything was fine.

The air conditioner wasn't cooling and I put in a request online to American Home Shield. I’ve used the website before and it seems to work. The contractor was very good. Originally, the timeslot was all-day so I called them to follow up and they were very helpful and polite. They got back with me on a shorter time window and called ahead. So, they did a good job. The tech showed me what was wrong. He had to replace a part and did it quickly and professionally. Considering it was the end of August in Georgia, the repair made the home livable. AHS is a good service and I'd recommend it.

A couple of weeks ago, we had that really bad storm and lightning struck down in front of my garage. It fried my electricals so half the power is out in my house. It also fried my garage door. I called American Home Shield and they tried to set up a claim for someone to come out to take a look at those. Shaggy was the company that came and my daughter liked their tech. He checked all the electrical sockets and panels out in the garage. He was nice enough to take one light from another room and put it in my kitchen. My daughter called me and told me that the tech was letting me know he doubted very seriously if American Home Shield would replace the lights. There are 35 lights in my house.

I've had AHS for years and I've had no issues with them or their contractors. The plumber sent recently was good. The price to get an appliance or paying the deductible has been beneficial. Unless I want something better graded, I get what they give for no charge.

I put in a ticket when the AC wasn't working and then the contractor came out and said the issue was the evaporative dryer in the AC. They replaced that, and then put new Freon in. So I gave them a $1,500 check, but then the AC wasn’t cooling like it should have been. It wouldn’t go below 75. They said I could call them again if anything was going on, so I called them the next day. They were super busy, so they put in a ticket, and they finally got out to me yesterday. The guy came and said that it was their fault. He said they may have to change out a part because they put new Freon in an old Freon system. When he left my house yesterday, it was already 6:00 so they were closed. So he said, “I’m gonna have to put the ticket in. I have to get the part, and then come back. And then if that doesn’t work, then we’re gonna have to change out this whole unit.” But overall, I'm happy with American Home Shield's service.

The dishwasher went out and when the tech came, he couldn't fix it. He called American Home back and they said they would get on it. They sent me emails that they would replace the dishwasher. They gave me a list and told me to choose from that or I could get one that I prefer and have it count towards that, and that's what we did. We upgraded a little bit and that went well. They paid their part and we paid our part and it was ordered. However, the people that delivered it broke it before it even got into the house. They said they were delivering a washing machine, then the washing machine fell on the dishwasher, and then it got broken. They called me and said they would order another one and get it to me. That took a while. When they finally brought it out, the guy said he couldn’t install it because the piping was wrong. He also couldn't change it and so I needed to have a plumber.

Our air conditioner wasn’t working. It needed to be serviced. When I submitted the claim with AHS, it went well. They got somebody out in a decent time. The person who came out did an excellent job. I was happy with that. However, when we call AHS, we hope we don't have to wait more than 24 hours to 48 hours for service to be provided. Then we also hope for them to cover more to make sure that when something is out, it's covered. Because we've had that issue, where we had the sump pump went out, and then when we had someone come, they said they didn't cover that.

The unit was not blowing cool air. So, we scheduled through American Home Shield and they assigned the provider. They came out and took care of it in one visit. We also did a claim for our stovetop and that had been a burner element wasn't working. The company came out, had to order a part, and then they came back out and took care of it two days later. I like the ability to pay the claim fee online and not having to pay the service rep when they come out.

American Home Shield has been fantastic. I like them a lot. I tell everyone who ask me about buying a house that American Home Shield is for the warranty every time. My sister bought a house and I told her. One of my neighbors from childhood bought a house and I told them too. In my first year, the furnace was leaking carbon monoxide and was going to kill me. The contractor was able to fix it. In the second year, the AC was broken and needed to be rewired. Just last month, my garage door broke. The repairman was super helpful and explained everything to me. There were a couple extra things that someone did that wasn't professionally done and he explained how everything was built.

American Home Shield has been pretty amazing. It has been really fast and right off the bat issues are fixed. If something doesn't work out, they’ll have a better streamlined process to move on to the next thing. The AC issue was addressed really good. The pipes were clogged up causing the sensors to go off and stop the AC from working. A technician came out really quick the next day and took care of it. However, I did have a deal with my refrigerator where it took almost a month to get fixed up. The dude said he kind of fixed it. He's had to transfer to someone else. The company refused to fix it for a long time, or refused to change to someone else because that one company had to answer the phone and say something. They refused to bypass that without talking to that company. It took almost a month to finally get it sorted out so I was a month without a refrigerator.

My kitchen sink was dripping. I spoke with a representative and she set the claim up. The contractor gave me a call and we scheduled an appointment. The sink needed some kind of irrigation piece and the techs fixed that. They were very personable people and we made them feel comfortable. They were in and out. Everything was good.

I came into the laundry room and there was water all over my floor and it flowed into my garage. It came from after we had a workman come out and look at it. It was the water heater that was leaking. I called American Home Shield right away and a contractor set up a time. Afterwards, they did an assessment, told me what the problem was, and got back with American Home Shield. They were professional. I would recommend American Home Shield. It's a good service to have because you never know when you're going to have an urgency. It covers a lot more than what you want to pay out-of-pocket.

We were having a noise in our AC unit and the tech didn't even go up into the attic to check the it. He just stated that our airflow was not big enough when they built the house, had us sign the form, and left. We were shocked and not impressed with him. But the Sears guy for the refrigerator did great. He was quick, he cleaned up his mess, and he was very professional. AHS should ask for feedback when the service contractors come out. I left one about the air conditioner contractor and about the Sears one as well. And I would expect if I'm leaving bad feedback that they'd want to talk to me so that they can make sure that they're not using that contractor, go to somebody else, or help them improve their service. The only thing is they follow up some negative comments. But I'd still recommend them. Their contractors were very prompt, too.

Something got hooked inside the dryer's lint area and it rocked the motor mount loose. So, we had to order a piece in it. It took the tech not even a week, and he called, came back, and fixed it. He was very knowledgeable and gave me some other tips as well. He had so many customers calling him and he still was nice to them while he was still doing his work. American Home Shield has been wonderful and have helped me out a lot this year. One time I was gonna cancel, but I've learned that in the long run, it helps me out. It has been wonderful, and I don't have the added stress. I'm glad I got it and I'm thinking about getting the car thing now.

We had a water faucet issue and a dryer issue. The contractor that came out did great. It was easy peasy.

When my air conditioner went out, a contractor came in and fixed it. They did a good job and I was pleased.

I've had multiple claims with American Home Shield over the years. Last week, Watertight came out and the guy didn't wanna do the work. He did a bad install and didn't wanna come back out and fix it. Other than that, I haven't had a bad experience with AHS. It's just this one contractor, and AHS was able to get another pool company out for a second opinion. The guy that came out the second time said the first guy didn't do what he was supposed to do. I'm still waiting on the claim though. Nobody's done a repair yet.

In my first claim, my dishwasher had stopped draining. The technician who came out fixed it, so that was good. I recommend American Home Shield to all my friends that have houses because the first thing that goes wrong is pretty much paid for itself, especially if it's any major thing like a furnace. Before I got the Home Shield, I spent $5,000 having my furnace fixed. The dishwasher is not the most expensive thing, but I feel much better knowing I have it.

Someone came out, oiled my sump pump, and said it would be all right. He said, "If it goes out, just say you need a recall." He should have known that it was not good. Within the week, I had to call again because the sump pump was not all right. The switch was bad on it. A guy came out a second time and he had to go to the store to get a new sump pump. That took about an hour and a half. The first guy should have done that. On the whole, American Home Shield is fine. I passed an email on to one of my friends to use them.

When I had a leak in my bathtub and my toilet was running, I gave American Home Shield a call. I received a text and the representative told me I would hear from the contractor within a couple of hours. The plumber's professionalism and knowledge were very good. He advised me that he replaced the topper piece on the flusher then he replaced a piece on the shower that was cracked. American Home Shield is a good company and I have never had any problems with making claims and them responding to it. My experience has been easygoing, and the website is very easy to maneuver.

The price per month of the program is pretty cool. Also, I can request service within five minutes and companies call within two days. Two years ago and prior to that, they wouldn't call and I would have to call them. It's nice that they call us now. It's a quick and efficient service and I love that. A-1 recently came out for a plumbing issue and they were very knowledgeable and informative. I'm very inquisitive and I like asking questions of what's going on and they were real nice and professional. They answered all my questions.

Our AC completely shut down and wasn't blowing any air. Techs determined the fan motor wasn't running so they ordered the part. A guy then came back a couple of days later and put in a circuit board of some kind. He replaced one of the parts on the circuit board and everything worked fine after that. I'm happy and very satisfied with my home warranty so far.

I called American Home Shield for a claim and they sent out Best Care Home Services. The techs they sent out were both very nice. I've always had American Home Shield. They're the best.

So far, AHS has been satisfactory. I like that, number one, that they cover a number of different systems, number two, the ease in obtaining a service tech. You call. They have someone identified within 24 hours. They also let you know right away. As with their technicians, everyone has been courteous and competent. ​For our recent claim, the AC was making a very strange noise. As it turned out, it wasn't the air conditioner. The technician found that it was a fan that service both the air conditioner and the heater that was located in the garage. So, they fixed that. It worked out very well.

It was snowing huge chunks of ice in my freezer and one of the things the repair guy determined was that the water line wasn’t hooked up right. So, he fixed that but it still won’t make ice in my icemaker. I’ll have to call American Home Shield. I tell everybody I know they should have a home warranty. I have peace of mind knowing that I can call somebody since I'm not super handy. So knowing that if one of these major things break, somebody can come quickly. I'm not paying $1,000 for a home visit.

I like the way they come right away. They do a good job. When they can't fix it, they replace it. They have replaced my dishwasher and one of my refrigerators. They fixed my air conditioning a few times. They also fixed my washing machine, my dryer, my ceiling fan, and my attic fan that goes to the outside in the attic. But they have raised the prices a lot. They're a little expensive now. But having American Home Shield gives me peace of mind that I could call them up and they'll come.

I’ve had several things done through American Home Shield, and I've never had any complaints with them at all or the technicians that came out. They've all been very good. Everything I've had done was nothing major, so it ended up saving me money ‘cause I just paid the service fee. That's all you're paying unless it's something that's not covered under the warranty, if there are parts that aren't covered under it.

I had a claim for a garbage disposal and that went fine. Recently, I've had a leaky pipe and a contractor came out in roughly a week. They're coming back tomorrow to repair it.

The claims process has been flawless and everyone has come through. We prepay the $100 and my appointments are scheduled on the same day or the next day. I just called this morning for an issue with my AC unit and the company will be out this afternoon. I'll be renewing when my warranty runs out.

My recent experience with AHS was great. I had a ceiling light that was not functioning and wouldn't take a new bulb. The tech that came out replaced the two lights that are on the same circuit there. He was professional, clean and polite. I've had some not very good experiences with AHS though. I tried to call in and it was extremely difficult to get to a person. So, I eventually just gave up on it and went and did it online.

I would recommend AHS. I’ve had American Home Shield on previous houses that I owned, and they had done very well. Replaced a very expensive oven in my last home. So, when we bought this home, we decided to continue with service on our new home. Recently, I had three toilets that were leaking water. I had a bathtub fitting that was corroded and would not drain. I called AHS and it was easy. They were very professional. They took my claim and processed it. I got some text messages from the contractor saying that it was scheduled. Then, they called me to verify the time. They called again before they came over. They did a great job. They went above and beyond. They found some more issues that I wasn't aware of, like my toilet shutoff valves were leaking and I had to replace those.

The tech for the frigerator really knew what he was doing. He pulled it out, saw that the line was frozen and had rusted through the back. It's not repairable and I'm waiting to hear from American Home Shield about what they want to do. With AHS, keep track of your calls and make sure you keep a record of when you have called so that you can follow up in a timely fashion when they don't.

It was super-slow trying to get anybody out here. I didn't hear back from them for a week. Every time I called in, American Home Shield said they were trying to look for somebody in my area and they were going to call back either that day or the next day. I never heard back from anybody. I had to reinitiate all the calls. That was frustrating, waiting on hold for a long time. It wasted probably an hour out of my day. But so far, American Home Shield has covered everything that's gone wrong. Other than the slowness of the customer service, the technicians that came out were great. When we didn't have power to the washing machine circuit, the contractor found there were some loose revert connections in the crawl space that they took care of.

I went to American Home Shield and said there was an issue with the outlet. There was no power. We were remote working so I filed the claim online. But generally, I do all that online. I just click on submit a claim. I then look for the appliance, electrical, plumbing, click it then send it through. Then AHS acknowledges it. They then say, “Somebody will be assigned to you.” AHS gives me the contractor's name, address, and phone number. If they don't call me the next business day, I call them. But this last time they called me right away.