American Home Shield Reviews

I typically request service online, which is fine, but something wasn't right with my account, and I had to call. I had to wait and wait and listen to that same recording play over and over. It was very annoying. Other than that, it is a very good service. American Home Shield has definitely been beneficial. We've relocated 1,000 miles away, and we did not know service people to contact. I love the fact that I open a request, then they pick from people and just about everyone that they sent has been quality. There's been one that I wasn't a big fan of, but that is just the luck of the draw. I needed to get them to come back out and another person was sent. That other person again was fabulous.

The claim process was smooth. GE Appliances changed the steam sensor in the microwave that wasn't working. After that, the microwave is working just fine.

Everything has taken a long time to be done. You have to go through all these steps. Home Shield writes everything down. They ask you things over and over again every time you call. But the notes are right there. Then they have to write notes all over again. There are too many people on your case, so you don't talk to the same person all the time. So you're constantly repeating over and over again what is going on, which you have already done originally and each time you call in.

I like American Home Shield. Every time that I have a claim, they work out great with me. I don't have to worry about any of my appliances that break, and I don’t have to pay thousands to fix them.

I'm happy with their service. I had claims for the garbage disposal and the plumbing and the techs were professional and on time.

The dryer smelled like it was burning. I did a claim and the process was easy but it took longer than I expected. The tech that came out was excellent and he cleaned up the vent. American Home Shield takes care of everything. The only gripe I have with them is it takes so long to get anyone here. It takes at least three to four days and sometimes a week.

The issue hasn't been addressed yet. Our ice bin in our freezer is not coming out all the way. Appliance Pro has been out twice to work on it. They felt they had fixed it, but it's doing it still. I did call American Home Shield and requested a recall, which they took and supposedly conveyed that on to Appliance Pro. Appliance Pro said once they got that recall, they would be able to come back out. But they still haven't come out yet. American Home Shield could improve the people that receive the calls. They could have a better handle of English. They know their products, but they don’t communicate well at all. They're all of another nationality. American Home Shield could also improve their telephone prompts. When I call, I have to go through the same set of commands four or five times before finally reaching out and get somebody on the phone.

If you open the door while the microwave was on, it would trip the breaker. The technician came out and asked me some questions. He proceeded to change out a switch and provided some operational instructions, and within about a half hour, he was done. Submitting the claim to American Home Shield was simple. I have a premium plan, so all I have to do is pay $125 every time I call, and that covers parts and labor.

I put in a claim with AHS for a washer-dryer. It was taken care of within three days. The tech was very nice.

We had a copper pipe that had pinholes in it that was leaking. A contractor came and replaced that section of the pipe. Unfortunately, they couldn't do any of the drywall work so I have to do that. But the leak has been fixed. American Home Shield has always been responsive and quick. They made sure that the problem was fixed. It's definitely a great thing to have on my home.

It took three days to get an appointment. The techs were here the first time for half an hour and found out it was a blower fan motor issue. The contractor didn't have that in stock and it was a week to order the part. It took another week to make another appointment but that didn't fix the problem completely. So it took another week to make another appointment, and another week to get the second part in. It was a lot of waiting. But the system works great now. However, communication wasn't that great on the part of what needed to be done. I still don't know what was done completely. They weren't clear or forthcoming about that at all. They didn't really send me a descriptive invoice either from American Home Shield on the website.

My heating element is down and the guy said that he had to order a part. It took him two weeks and it's hot. But he was good. He tried to get it back on and he tried. I also had a dishwasher claim and I had to get a new dishwasher. That took about three days. AHS's service is beneficial.

American Home Shield was great. My toilet was running non-stop, and when I did a claim, the rep over the phone was very friendly and courteous. The repair company then called me and told me they were coming, and I told them what was going on. They were very professional, friendly, and courteous and they fixed the problem. I sold that house, and I bought American Home Shield at the other house as well. They've always been helpful.

I’ve had numerous claims through Home Shield, and I'm disappointed in the service that I've gotten over the years. A lot of times, when people come out here, they don't want to do the work. For example, the air conditioner people that came out this last spring told me that I needed a new unit. It was going to cost me $7,000. All we did was put coil in it. It cost me $100, and it has worked perfectly fine during this hot summer. I will never use those air conditioning people again. We've been shopping other services over the last couple of weeks too. However, this recent claim, by far, was the best one. Everything was perfect. My garage door wasn't working and the tech resolved the problem on the spot. He was very polite, diligent, and excellent.

My air conditioning thermostat was not working correctly, and this is the second call out on this same problem. The first call out a couple weeks ago, it looked like it was just a loose wire and they thought they fixed it, but apparently, there was something that wasn't connecting correctly. With this visit, the gentleman tore the whole thermostat apart and realized that it wasn't working correctly. He evaluated the situation, put in a new thermostat, and had my air conditioning working the way it should. It was quick. The benefit of having American Home Shield is the availability and knowing that they are there. I was very comfortable, and the gentleman that came out was very courteous, professional as well as explained and looked at everything. It was a very nice experience.

The only thing I find frustrating with AHS is it seems to take a long time to get rescheduled. I had a stove claim and they needed parts. I was out of a stove for a month, which is a long time. Other than that, overall, I'm 90% easily satisfied. I love it as a landlord and I like the way it sort of limit my expenses. Also, I am a Realtor and I sell them as well. Terri, the salesperson, is one of the reasons I like selling them. She is understanding and she backs up that warranty. If anyone needs help, she would get them help.

The hot water heater in the house stopped working and Steinberg Plumbing replaced the upper and lower element as well as the thermostat. It took a day and a half. We've only used American Home Shield a handful of times and my experience has been very low and dissatisfied to very satisfied with this last particular vendor. The guy did a wonderful job and was very thorough. He explained everything and did a top-notch job, not only fixing the issue, but also inspecting to make sure there were no other issues lurking around the corner.

The company that I had prior, I really had some issues with them. Every call that I made, I came out of my pocket with hundreds of dollars. When they came the last time, they stated that I needed to have a specific wire made for a humidifier. So, I've questioned how this house had humidifiers when I purchased it. The house is 20 years old, and they never had a separate wire. So, when I switched to American Home Shield, I advised them that that was the issue. The person I spoke with said they couldn't go on anybody else's situation. They had to have their guys come up. Their guy who came here was very informative. He actually taught me some things and he told me what to do so I don't have to put it on the wire. So, that was a pretty good experience with them.

American Home Shield has been good for me. There's a standard service fee you'll pay on top of having somebody come out. I do my claims over the phone or online. Either way, it's easy.

I had a stoppage in my kitchen sink. The plumber assessed and serviced it. It did not take very long and the sink has been fine ever since. Submitting my claim online to AHS has worked okay so far. The only thing that I would suggest is a quicker response or appointment time because I had to wait several days for an appointment. This is something that they would have to work in conjunction with the service providers.

I never know who to call if something goes wrong. I'm elderly and I don't have any family around here. With AHS, I just call them and then they send somebody out. Recently, the refrigerator was making a noise where the ice maker is. The tech took the whole side out, the whole freezer, the back panel, all of it out and it was the fan. He just adjusted the fan and it's fine now.

I'd recommend AHS. I've had the service of AHS for 15 years and I'm happy with it. I like requesting for service now because I do it online and I get an answer back immediately. Then, also, they keep up with reminders. Palmetto Appliance Professionals recently came out and the tech was very personable and he's come to my house several times over the years.

My upstairs AC unit wasn't working. Prayco called me later on the day I put my request in with AHS. Their tech came out that evening and first thought it was the Freon. Once he tried to put Freon in, it refroze the lines. He gave a little bit more troubleshooting and found out that it was the circuit board. He ordered a replacement and scheduled to come back on a Saturday when it was more convenient for me. I was appreciative of that. He replaced the circuit board and I haven't had any more problems. AHS made sure that the workers that they sent out were competent and I plan to keep them.

When I came home, my air wasn’t on, and I realized the blower outside wasn’t operating. The technician came and talked me straight through it and said my capacitor went on it. He showed me the unit that went and explained what its purposes within the unit. He's someone that I would definitely use again. I recommend friends to American Home Shield all the time.

We thought we had a problem in the kitchen. A tech came out and pretty much verified what we thought. All the really expensive parts of it were down. We went back to Home Shield to do a parts assessment like if it will cost more to fix it or to replace it. Days passed, and I kept calling the guy that was assigned to me. He said, “They should call you.” They're kinda waiting for Home Shield to call them. It's almost two weeks, and that's pretty long. We’re very pleased customers of American Home Shield. They've come through. It's just this latest claim has been really been slow. I have them in the speed dial, so I can get them. I'm just trying to give them time to do what the local craftsman says that they had to do.

We were good with American Home Shield until this last claim but it's not that it was necessarily their fault. We had to have our refrigerator replaced and it was a long time of a wait to get the contractor out. Normally, they've been good about it being a day or so, but this time, it was over a week and no one called me back. So, we ended up having to wait an extra 48 hours while they put it through the system. Then, it took another week plus to get the gift card to replace the appliance. I ordered the refrigerator the morning that I got the gift card and then, it was delivered the next day.

The bathroom faucets were leaking and even if you shut them off, they were leaking around the edge, where they connected to the base. They were leaking on the countertop. The repair guy came right out and took the faucets apart, and put the little cartridge things in it so they’d stop leaking. On the other bathroom, he attached a handle that I didn’t know could be reattached. I now have both bathrooms that can be used. He was very helpful and said that everything could be taken care of quickly. This claim with American Home Shield was fine and I was very happy with the service I got on this plumbing issue.

JP Williams came out recently for an electric issue. The electrician's customer service, promptness, and knowledge were great. It went well. I just have concerns. I requested service for my refrigerator previously and someone came out five times. Then they said that they would have to contact Whirlpool directly but no one ever contacted me back. Finally, I was told that I was sent an email to respond to because the refrigerator would be replaced as the contractor couldn't fix it. No one ever called me with that as well. The email didn't say American Home Shield, so I didn't know who the email was coming from. That was a little bothersome because I could have been on that a lot sooner than I had been. If I never said anything, nobody's gonna say anything to me.

I submitted a claim through the website of AHS and it was easy. The AC has already been repaired for my claim.

We've had several calls for American Home Shield. I've been satisfied with the subcontractors that have come out. AHS has been very responsive too. They are an excellent choice for a homeowner for any type of needs in reference to appliances and coverage that they have for their customers. We had techs come out recently because of our air conditioning unit that went out all of a sudden. The techs were able to find out exactly what was going on. I was also treated fine when I called AHS to submit a claim.

I encountered a few issues with one contractor related to a plumbing issue. Every time I called their number, the agent that would take my call was pretty rude. And it took a really long time to fix the issue. But aside from that, the overall experience is pretty good. I will keep using AHS.

Submitting a claim was pretty easy but the technician can get out sooner. I had an AC that wasn't cooling and the tech from Total Air Care knocked it out in 20 minutes.

There was a leak in one of the little lines in the AC. Submitting the claim was easy but I was charged 100 and I thought my copay was 70. But SMJK came out here and fixed it in two days. It was great.

I like AHS. There’s a website. I can do things really quickly. When I submitted a claim with AHS, it was easy. They called me within an hour to set up the appointment. The sump pump was working, but it wouldn't work without us pouring a lot of water into it. The tech figured out that somehow the thing that keeps the floater in place broke off. He tied it back in place. Now it's working fine. He made sure it worked and he made sure he showed me and I could see what he did. He didn't just say, “It's fixed,” and leave.

American Home Shield replaced the dishwasher right away and We Fix It is fixing a part on the refrigerator. They've been wonderful. It was on the American Home Shield side with the part but as of yesterday, they said they're sending it now. I would definitely recommend We Fix It. I’d use them again on my own if I needed to.

Interstate Heating recently came out for our AC. One of the parts had blown out on the outside unit and that needed to be replaced. It was about 90 degrees outside the house. Fortunately, they were able to come out the next day. Overall, things have been all right with American Home Shield. I have peace of mind.

I had a good experience when I had a recent claim for a commode that was plugged up. The tech got out the next day. The first tech though was not very good. About a week later, the commode plugged up again. I told AHS I wanted a different technician. They sent out a new one, the boss of the company. He did a good job and fixed the commode.

The refrigerator icemaker went out and the tech that was sent out showed up on time. He did what he needed to do and told me what was going on. He said he had to order a part. The part came in a couple of days later and he came back and fixed it.

A microwave kept tripping our circuit breaker. I made a claim with AHS and it took about a week and a half to two weeks before the tech came out. But that was only because I rescheduled the appointment once. Then, when the tech came in, he was here for about 30 minutes and he did a good job. He kept to himself, diagnosed the problem, and left only once just to get the parts from his truck. Then he came back and fixed it. Everything works great now. I'd tell others to get AHS and not to waste time. It's a monthly payment, but it saves a lot of time interest in the long run.

American Home Shield had been great for the several years I had been with them. But in the last six months, I had trouble with them. The people they hired to do the repair work were very slow in getting the work done. Two out of two contractors were less than satisfactory. The first time was a replacement of my washing machine and it took almost two months. There was one problem after another. My husband was handling this issue and he constantly called. They constantly said that parts were on order and techs would be out on Tuesday. They wouldn't show up and sometimes they did not even a call. My husband should have contacted American Shield immediately but he didn't. He kept dealing with the contractor that was assigned to our case and that didn't work out.

The air conditioner was coming on in the morning, and it would work fine for a few hours. Then at some point in the middle of the day, it would start to be putting out warm air. We live in California, and it's hot. Leo Smith was able to fix it really quickly. He identified the problem within 10 minutes, got a part out of his truck, and had that fixed in another 10 minutes. He stayed here long enough to check to make sure it was working. But then the cool air started coming through. It wasn’t a failure of the entire system, it was a failure of one of the components of the system. We had a lot of hot days, and it's worked fine. Leo Smith is a great company. It was a guy that really knew what he was doing, and I felt good about it.

We have American Home Shield on a rental property and on our own personal home. Recently, the air conditioning unit on the rental property wasn’t coming on and I couldn't figure out what it was so I contacted American Home Shield. Somebody came out that they set up, and it was a thermostat that had to be replaced. His response and assessment were smack on. The unit was up and running within an hour or two once he walked in the door.

American Home Shield is a good service to have. When I filed a claim for the washing machine, the contractor called and asked me what was going on with it. I gave them the details about it and they told me what day they would be able to come. They were excellent. They said it was some type of switch that had gone bad and they repaired it.

I had a water heater issue and the service provided by the contractor, Advanced Home Services, was A plus. Everything is working very good now. Working with AHS was smooth, effortless and simple.

Overall, American Home Shield is good and fast. I had a claim for a dishwasher and a contractor fixed it. An AC company came here on Monday and I heard that I need to replace the compressor. However, they need to contact American Home Shield and see if it'll be covered by the warranty or not. The technician said it might take three to four weeks and it's too hot right now.

Everblu provided good service for our claim for the pool heater that was breaking multiple times. It was so old and non-repairable, so they replaced it at the end. I would recommend AHS.

There was a pipe that was cracked underneath the house. Plumbrus came out and the tech was very friendly. But they weren't able to address it at that time. They were going to submit an order.

My dishwasher wasn't working. I put it on then it looked like it was going to start. Then, it didn't stop. And you could almost smell the mildew inside the dishwasher because I hadn't used it. I called American Home Shield and they gave me the person who was going to come. The repair guy took care of business. He said it was the starter. When you close the door, it wasn't connecting with the computer and he fixed it on the spot. It was excellent. I've been using the dishwasher and it works perfectly. I haven't been with American Home Shield that long but they were very good. I had to use them before for my air conditioning unit and I hated the guy so, I asked them not to send him to me ever again. They gave me someone else and the person was perfect. I was very satisfied with AHS.

We had trouble with our dishwasher, and a company tried to fix it then we had problems with it within days after they were there. They came out again and thought it was the pump, so they put in a claim for a pump then it took a while to get back. When they got it back, the guy came out to put it in, but then it was leaking. He had somebody come and take my appliance somewhere else then within days again, it wasn't draining. We called American Home Shield then they had ARC come out. We could all hear the pump was bad again. They had to replace the pump, and they got it in. I saw it wasn't going again the first day, but now, it seems to be okay. Although the company before put in a not great part because it broke right before, ARC’s been great.

We would turn on one of the burners on our range and it wouldn't turn off. So, I went online and filed the claim with American Home Shield. Within 24 hours, a gentleman from the Fix-It Guys named Bill called me. He asked what was going on with it and I told him. He said upfront that he probably didn’t have the part in his shop and that he would have to order it from AHS. I said okay and it wasn't 20 minutes after we got off the phone that there was an appointment scheduled. When the day came for him to show up, he was here, bright and early that morning. He fixed the burner and was out the door probably within 20 minutes. It was wonderful. It was very streamlined and effective. AHS was well worth the money I spent for it. It's peace of mind. I'm in insurance sales myself so I understand the importance of having a little bit extra help, especially when you buy a new house, and you don't know what's going to go wrong.

When I requested service for my water heater that went out, it was super easy. The repairman was very professional the first time he came. The second time, he came with another gentleman and they were very professional as well. They were very quick and neat too. The only thing that I would say negative is getting the billing right. When I called American Home Shield, they quoted me for the second time almost double the price of what the contractor was going to charge me. I initially almost said no both times. Their customer service is 50-50. You can get someone who is well-spoken or even with the language barriers, which is totally fine. But sometimes, they're really hard to understand. If I were to say, “I'm sorry, can you repeat that,” they kind of get a little more agitated.

American Home Shield has been very helpful and responsive. It's been a very positive experience. One claim I had was for the dishwasher and a technician came out. He was very nice. He couldn't get the dishwasher fixed because there were too many issues with it, so American Home Shield agreed to do a replacement. It's a very nice replacement and that got installed just a little bit ago. My other claim was for the washing machine that had a broken sensor in it. A repairman fixed that and the unit has been up and running since. On both times they've been quick and friendly. American Home Shield has been very much worth the money so far. I'm very happy I made the decision to get the warranty.

The hot water heater went out. The guys that came out were knowledgeable and they explained everything to me. I was very careful on watching how they operated and I appreciated both of them. They both had on their mask and they didn't take it off around me if they ever did. I was happy about that. The only thing was I did not hear from anybody what was going on. The contractor told me that American Home Shield should be contacting me. A rep told me that they would replace the unit and what I need to do. I just kept in contact with the contractor.

The air conditioner stopped working and Air & Water Solutions replaced the water pump. The claims process was very easy.

We've had AHS for three years now and we've only recently had to use it. They provided a good service. My washing machine broke. I appreciated that the people came out and they fixed it. But it broke the very next day. It was just fixed for one whole day. American Home Shield sent them back out without recharging me another fee. Then the washing machine was not salvageable, so they gave us money to get a new one.

The two techs were very professional. It wasn't long before they got out after I submitted the claim. They did the job and cleaned up after themselves. Sometimes it's hard to get a specific trade, like a plumber or an electrician that you need. With a home warranty, you can always get the trade that you need. You can get the ball started on the weekend as well.

The claim with Stephan Lawrence Construction has been taken care of. They came out, did the job, and left everything the way it was supposed to be. However, my recent experience with American Home Shield has not been very good. I have a washer that's broken and I haven't got anybody to come out. I've contacted the contractor, Affordable Services, myself but they haven't responded to me. I'm a little bit upset about that.

Every time we've called with an issue, AHS has made arrangements to have the problem resolved. Typically, when we call, we get a contractor assigned to us that day. If not that day, that morning, and then the contractor calls us. Recently, there was a strange smell coming from the water heater. It got a little bit more pronounced with time. And that was after the tech that AHS sent had replaced the thermocouple. So, we weren't very comfortable with keeping the garage door closed, because the hot water heater sits in the garage, but it's on the wall where my youngest daughter's bedroom is. We had called to have the tech come back out again to check and see if there was a leak.

Our first experience with American Home Shield was a multifunction microwave. It went out in April and we got it fixed some time mid to late July, because of a parts situation. It was not necessarily on the part of American Home Shield but it could have been expedited a little better than it was. Our second experience was on our refrigerator where the icemaker kept acting up. We paid $100 deductible and AHS told us it was a manufacturer warranty issue. So, we called the manufacturer. They came out and replaced the whole unit. AHS didn't have to do anything but tell us that the warranty needed to be tended to. The third was a dishwasher. The tech came out and he was here for less than 30 minutes, taking time to bring tools back and forth. It was a simple float thing he had to flip over. So it was no big deal for AHS.

I had a claim for the washer and I wasn't really happy with my experience with American Home Shield. The contractor they assigned reached out and they told me they would be doing the diagnosis over the phone to see what the issue is. I tried to find out more detail and what exactly I would be expected to do for the diagnosis. The tech couldn't answer me. I asked him how long it would take because I need to figure out if I need to take time off of work to do it, even though I work from home, and he didn't give me an answer. He said he would walk me through it when we do it.

We were having issues with our tankless hot water heater. Water didn't come out of the spigot in the master bathroom and was just dribbling out. The techs had to replace both bathroom spigots but neither one of them was any good. We had the spigot in the sink done and they had to replace the hot water heater. On the whole, the claim costs us a lot of money, but the techs did a nice job and they were very easy to get along with. The professionalism and quality of service were 100%. We got everything back to normal. We have hot water and the spigots are coming out fine.

The freezer part of my refrigerator was throwing the water out. It was getting cold, and then it would defrost completely and will not get cold again. Then get cold again two or three hours later, and then defreeze again. So it was on and off doing that. I was so upset with the first technician that American Home Shield sent in. He came in on a Friday and he doesn’t work on weekends, so he said, “Well, I need to put this in and I’ll order some parts.” I was okay with that.

I had a couple of fluorescent lights out. Not just the bulbs, but the whole system had to be replaced. The tech did a good job. We have American Home Shield for several years. We're pleased with them.

American Home Shield has been good as far as responsiveness is concerned and getting people out here quickly. The one thing I was afraid of was that I was gonna have to wait for a week till someone comes out, but that has not been the case so far. Everything's been easy. I call them and they have local contractors. I had someone come out today so the timeliness of the response was good too. The tech was professional and diagnosed the problem quickly. He was able to fix it quickly too. We just bought a house, which was probably 20 years old, and it's nice to have a warranty on it, knowing that there's a safety net because you don't know what's gonna break next.

American Home Shield has been great. They recently dispatched ATR for my HVAC unit that was leaking. The technician looked at it, said he couldn't fix it and that he was gonna transfer it over to someone else. He said he would call American Home Shield. When I called American Home Shield, they said they hadn't received the call yet. They said they were gonna reassign Brick Street Plumbing. I thought, initially, they would come out ‘cause I told them it was an emergency. They gave me a date. They called back by the next day and said, “Unfortunately, we can't do that. We can’t come back out until three days later." They called back on that same day when they were supposed to came out and said, “We definitely will be out tomorrow.” They did show up the next day and fixed it. The technicians were nice but Bricks kept giving me different times. But I'm happy that the unit was fixed.

Some services of American Home Shield are fine but some aren’t. I had one service that was scheduled for my microwave and I was told technicians were going to come out. But they didn't show up. I had another claim for my garage door because the handheld things weren't opening and closing the door. American Home Shield set an appointment up and the contractor that came was terrific. Everything is fine right now. The repair made it easier for me to use my garage door.

The pilot light of the water heater went out. When the tech came last week, they informed me that if it goes out again, to have my attic fan checked. So, it went out a couple of days later again and I had the attic fan replaced and the pilot light re-lit. And then it went out again. Myers came yesterday and they were fine. They said it was some error code they were getting, they couldn't get it to relight, and that they had to order a part. I'm just waiting on a part to be approved and ordered. It's an easy process with American Home Shield. They also keep you informed of everything, the name of the tech, even a picture, so it's good.

Previous repairs were done last year. And 45 days after my central air was repaired, it broke again. American Home Shield made me pay another fee because they said it was past 30 days. I asked the guy how long it would last this time. He said it could be 45 days, a year, or six months. He couldn't give me the exact time. But I've come to the conclusion that's how American Home Shield makes their money. They send out repair people who repair things that don't last long. And I got to pay that copay again. Also, when my dishwasher broke, they put in a new one that was substandard to what I had. They do not replace things with the same order that I have. They give the cheapest thing they could find.

Usually, when I turn the air on, it turns right on. I turned it on but I didn't hear it come on. I noticed that when it came on, warm air was coming out. I went outside to look at the unit and the fan was not blowing. It was just the motor. That next morning, I went down and checked out my furnace. It wasn't coming on. I went to the hardware and bought new fuses. I put them in and there was nothing. The light wouldn’t come on on the furnace. After that, I called American Home Shield and got their contractor to come out. It was a fuse in the furnace that was causing the fan not to come on. After that was done, I tried my air. Still, the fan wasn't coming on on the unit outside. That was when I called back and had them come out to check the air conditioner out. A guy came out and I told him I just had somebody out a few days ago. He mentioned I could combine the service so I wouldn't have to pay a deductible again.

Appliance Service Plus checked my washer and dryer. They found out that when the washer would start going into its rinse cycle, it would keep spitting water and it would never go into a full rinse. They had to order the board and then, they had to come back out and put the board in once they got it. General house appliances tend to fail after contracts and American Home Shield worked on those for us. The only thing I had a problem with a long time ago was the plumbing. I needed somebody fast and they had to schedule somebody, and it was way outside. I had to pay somebody local to do it.

I made a service request for the garage door and the website had an auto-response. They kicked it back within a minute or two and there was an instruction that a representative will contact me via cellphone and/or email in the next business day. I received the email that day and sometime that afternoon, somebody from Alliance Garage called me. The tech asked me what the problem was and gave me a quick diagnosis on the phone. That was Monday and he came out on Wednesday. He came out first thing in the morning. The guy pulled up in his truck, did a meet and greet real quick, and then I showed him what the problem was. Within five minutes, it was fixed. Also, he showed me how to resync it if the issue happens again in the future.

Our recent claim was the pressure valve in the garage for the water. I know my contract. I told American Home Shield what it was, verified that it was covered, and the rep gave me Lake. And Lake was great. The tech saw the part, but they didn't make it anymore. He was semi-aware of that because I had sent him a picture of that part. And we had the holiday coming up. They ordered it, and he was back within a week. Put it in less than an hour. He had to cut and form it. I'm very satisfied with what he did.

The techs said I might have bumped my thermostat and that there was a loose wire upstairs. They tightened up the wire and they turned it from being two connections to one connection to just something. It was a pretty simple fix. They were well-mannered and efficient. With AHS's service, I don't have to worry about having to pay for the large things like condensers, compressors and all that kind of stuff. There's the ease of having someone come out. I just call them. The only drawback is sometimes they don't send people out right away like on a weekend. With this claim, I ended up waiting. I found out on a Thursday, and the techs weren't able to come out until Monday morning.

I requested service online from AHS. My problem was with the furnace and I needed to request for service on the AC, but it came up as heat. So, I'm not sure what I clicked that was wrong, but that was one glitch. Then the techs came out, and they were professional and quick. They also came when they said they were going to come and when I had questions, they answered them. They had masks and when I asked them if they could wear shoe coverings, they had their own, which was great. A lot of times, I usually have to provide that.

AHS has fixed and replaced everything I've needed and it’s been very quick. It's hard to talk to people when I call to file a claim, though, so I do it online. A recent claim was when my toilet was wiggly. I called and the contractor, NW Sundance Services, came out the next day. The plumber seemed to know what she was doing and fixed it. I have one small complaint, though. The main reason I bought the whole package was for my heat pump and they said that they would replace it 100% if they couldn't fix it. But when I had to have it replaced, the company still charged me $900. They said that the unit was over what AHS would pay them so they charged me the difference. $900 is a lot of money, but it was worth it to get a brand new heat pump and furnace and all the work that they did. I would gladly pay it but I would have liked to have known upfront that that was going to be done.

Nick's Plumbing & Heating fixed the hot water valve for the washer that was leaking, and also the O-ring underneath the toilet in one of the bathrooms that was also leaking. The tech was professional and knowledgeable. Everything's running just fine. There are no leaks. I was satisfied that someone got out here quickly and fixed it. I also didn't have to have someone come back out and fix the same issue. I would recommend AHS.

My dryer stopped working a few weeks ago. I called American Home Shield and the vendor that came out fixed it within a week. In my recent claim, Plumbing Enterprises LLC came for my shower and diagnosed the problem quickly. I haven't had issues since then. There was just one vendor that came out to fix my washer which I ended up being without it for almost three months. They said it was one issue, then they had to wait three weeks for a part. They came back and fixed that, and then when they went to run the cycle for the washer, the Control Panel went out, and it was over a month to wait for that part to come in. It's hit or miss depending on the vendor that AHS contacts to come out to do work.

My garage door openers would not work. I called American Home Shield and customer service did a good job. They told me that Flash Garage Door company would give me a call to set up an appointment. Techs came and found that something happened with the circuit board. They reprogrammed my garage door openers. The experience was fine.

When you submit a claim to AHS, you go through a lot of recordings. But I prefer to speak to somebody. So, sometimes it is a little challenging. But for the most part, the process has worked. Also AHS has done what they've said. But right before we moved into this property, I had purchased a new water heater and had it installed after we had moved in. For some reason, that water heater failed. The plumbing company that AHS had took about 10 days to get there. I bought a premium water heater and I told the contractor that wanted the very same brand. They said they had to order that and it took a few extra days. So it was about three weeks cold showers. But things seemed to work pretty well up until this part.

The electric garage door opener stopped working. I called American Home Shield and as the guy told me I had to do, all claims had to be started online. I found it to be a pain that I had to go back online and start the claim. Finally, Garage Doors of Winston-Salem came out and they ended up replacing a sensor in my door. I had another claim about my TV that blew up and it was between Allstate and American Home Shield. But every time American Home Shield gave me a link to follow, it was a nonworking link and that aggravated me so I had to call them several times. But it's been solved.

I'm happy about American Home Shield. They did good. I called in to report the stove and the dishwasher, and the rep was knowledgeable. The response from the repair team was good as well. The person showed up on time, took care of the stove and the dishwasher and was professional and respectful. He has been to my house three times, and all those three times, he explained the problem, the process of it and left everything clean before he left.

The air conditioning quit working over the weekend and a contractor was out on Monday. They were polite and they got right to the point. They pretty much figured what was wrong before they even really looked at it. The experience was great all the way around.

I'm kind of on the fence with American Home Shield. I‘ve had them forever. I started out at Topeka and out there, they were out within a week or so after I call them. Then I moved down here and it's months before I get anything fixed. My dishwasher went out and it was a month before someone came out and three months before they fixed it. Then, it lasted 45 days and it went out again. They told me they're gonna let me replace the dishwasher so I went and got one. I got the same model they had in their line and when I called for somebody to install it, they said they wouldn't since I didn't buy it from them.

I’m not too thrilled right now with American Home Shield. They could improve on their communication. I used them for my AC unit. They had somebody come out and fix the AC unit finally. That took a week and a half. A contractor came out and looked at my washer. It took them a week to do that. They tried to fix it but couldn’t. Several weeks had passed now and I thought I was gonna be receiving the amount that American Home Shield was sending me but I hadn’t got it yet. I recently called them and asked them about it. They told me that I gotta submit a receipt of purchase for a new unit, when I thought they were sending me the amount to help me buy the new unit. I then sent them a receipt but I hadn’t got any confirmation. I emailed two different people but there was no email or anything saying that American Home Shield is reimbursing my money.

The AC wasn't heating downstairs and Coastal Appliance, who came out, was very good. They knew what they were doing and they broke everything down to how everything is supposed to work with the unit.

I scheduled the service through the website, but I never received an actual call back from the contractor, so I called them to schedule an appointment. When I sent in the claim, I was told in the email that it was going to be one to two days for the contractor to reach out. So I proactively reached out to them on the second day and they were able to schedule me fairly quickly. I got a call on the day of the scheduled service that their technician was in the area, but she would be coming a little bit later. She arrived around 4:30 pm, and she was there till about 6:00. She did a great job. I told her which doors to make keys for, and it took about an hour and a half or so, and it was completed to my satisfaction.

The Water Heater Solutions tech was here for about half an hour and straightened out the problem. He had a little plunger thing that goes in the center of the vacuum tank. He brought that thing up and replaced it with a new part. It started working right away.

The guy came in and did what he needed to do. He explained the problem, fixed it, and left. He was on time and very knowledgeable. He had a good personality as well. It was a smooth process for us and the service provider that American Home Shield sent out was very professional.

There was a plumbing leak in my pool equipment. I called AHS and a pool company called within a couple of hours, which was unusual. Breakthrough Pools came out and the tech cut the pipe and installed a new one. Then he glued it back together, turned the system off, and said not to use it for 24 hours. We turned it on the next day and it was fine. Breakthrough Pools was very courteous. The tech spoke with me before and after. He texted me pictures and an explanation of what to do. My experience with AHS has been good. The only thing I will say was when we had the air conditioning go out at the beginning of the summer, it took them 10 days and we had no air for 10 days. That was crazy because it was 100 degrees outside.

There was a lot of water leaking out from the bottom of the water heater. After placing a claim online, American Home Shield sent out a plumber to check it out. The plumber took the front panel off and it was full of water, which he said was not something that could be repaired. The whole thing had to be replaced. American Home Shield replaced the whole unit. I met both the gentlemen who replaced the unit and they were really good. They knew what they were doing. They were very polite, courteous, and professional. Our water heater is working and everything's perfect. I've been down to check and we are getting hot water.

My refrigerator door wasn't closing well and the broiler of my stove was not working. Someone came out and he was fantastic. It was one of the best visits I've had. He fixed the door very quickly and he ordered a part for the boiler. I was supposed to get the part in two weeks but I got it in a week. He called me, came over, and fixed the stove. I also had one major claim with American Home Shield when I had a flood here from a hose that was leaking in the refrigerator. They were great. It's important to have warranties for unexpected events. That is the reason I have American Home Shield. So far, I feel good about my service with them.

The air conditioner claim was not blowing cold. I called AHS and Right Tech Heating and Air came out. The tech didn't tell me much and I had to ask all the questions. He had somebody with him and I was doing more talking with the guy he was training. Then now, the AC is out again and he's supposed to come back out.

The service of AHS has been fine.

The technician changed the thermostat and the other part that makes the water heat. Our water after that has been good. He was professional and I like him. I was not afraid to talk to him because he wore his mask. I had a problem with my smoke detector and he helped me. He told me to call the Fire Department because they know.

Beverly Garage Doors was out here within 24 hours after we called and repaired the garage. The tech was great.

The guy who lives in my mom's neighborhood told me there was nothing wrong with my air conditioner and put Freon in it and charged me 145 bucks. But it sounded like when you throw a pair of shoes in the washer. There was that thunking noise. He said he didn’t hear anything but it was loud and I could hear it outside. So, Larry's Heating and Air came over and I told them. They have a reputation in town as being good and they went out of their way to get things ordered overnight. The only issue I had was they said they were going to order them but it had to get approved through American Home Shield. While they were trying to get approved, AHS closed the ticket and I had to call them back and get them to reopen it.

The dishwasher wouldn't complete the cycle. It kept going off. The contractor called and said they would be out. They wanted to make sure we were home. They were professional and told me what the problem was. They ordered a motherboard for it and it was sent to me. It took a couple of months and then, I called them when we got it in. I can't believe the dishwasher is working again and I didn’t have to do dishwashing anymore. AHS is well worth it and I have told people that. They've had some problems and I said that they should contact American Home Shield and get a warranty. It's not that expensive and it may pay off by the end of the year.

I recently put in a request for the AC to be worked on. I got the contractor's information, I called them, and they came out. The tech knew what was wrong with the AC and he fixed it.

The air conditioner wasn't blowing cold air. I sent in a claim, and then American Home Shield took the $100 and called Preece. I was really very satisfied with the fellow who came out. If I have troubles in the future, I hope I can ask that Preece to come out and fix it. The technician was great. He replaced a coil that was shot and it's been working good ever since. I'm glad I signed up with American Home Shield because this just happened. I was really satisfied with the service.

My AC unit was leaking. It was a backup of gunk and the tech was able to clean it out. Then, it started making noise and he was able to tighten some screws. So, it's running fine now. He was polite and took care of everything.

Out of all the people that have come to my house to deal with my pool, I really liked the Finkel guys because they came the same day that I called American Home Shield. Everything was leaking and cracked and they ended up replacing the filter, cracked pipe and oxidizer. We paid them separate for the oxidizer because they said the warranty wouldn't cover it. The other thing that I had done recently was my portable countertop icemaker. I don't know what that man did to that icemaker, but that thing stays filled with ice. He was good. It was a little long-winded with him, but I'm satisfied. I didn't even know a countertop icemaker could make that much ice.

Cartrette's Heating & Cooling came in to check my heater. It has a motor that pulls the exhaust fumes out before the heater turns on and the motor itself was not working properly. It turns off for a little bit to make sure that it turns the gases off, but because it was messed up, it didn't go through the whole cycle and it was shutting down. The heater never turned on. The tech ordered the part and they waited for approval from American Home Shield. I called American Home Shield twice about the issue and they never called me back. I'm going through the process of selling this house so I can't be waiting for it. I asked the tech how much it was and he said it was $150. I told him to buy the part and I would pay him. Then, he came in and installed the part.

I had a leak under my sink and I called American Home Shield. The waiting time wasn’t too long. A&B Plumbing, the contractor, was fantastic. They came at a reasonable time and had a reasonable hour gap in between. They called me the next day of my appointment time and when they came in, they wore masks. I didn't have to ask them. They were very professional. Having the home warranty is beneficial because I can call when I have a problem and I don't have to search for plumbers in this case. I would have had to do some research and see who was the best price.

We had an issue with our air conditioner. It was leaking. We called the contractor to come out and they came out last week. It was the longest I've ever had to wait which was almost two weeks but it was because of covid. I called them to see if they could come earlier but they weren't able to. But it worked out. The guy that came was awesome. We had a different air conditioning company in the past that we weren't happy with but this guy was wonderful. He went over everything with me. The problem was resolved by the time he came and he didn't know if there was some kind of clog in the drain, so he went ahead and did some stuff to clean the drain. He checked the thing out the back and made sure everything was working correctly. He did a full diagnostic and everything was working appropriately, so we haven't had the problem. He was thorough and was here for a good time, even though the problem was gone.

Recently, where the doorbell is hooked up to the electrical was busted. The doorbell thing would stick and it would just buzz and buzz. I typed in "doorbell does not work" and I got a notice that Associated Electric would be there. They've been to my house before and they're great. The experience with AHS has been challenging because I did not know what was covered and what wasn't covered. When Associated fixed the doorbell the first time, I also said, "Well, this light that hangs down over the counter is fried." And they said, "Okay. We'll look at it, we'll put in the claim." Apparently, it wasn't covered. And I'm not an electrician, so I can't fix it.

We called American Home Shield and told them we needed the house rekeyed. They sent out a gentleman. He was very pleasant, outgoing, and took care of all our needs perfectly. We're very pleased with the policy, and I recommend anybody that buys a home that is not brand-new to get it. It’s very useful. I would definitely go with them again.

AHS should improve the contractor reaction time when a claim is called in. Getting in contact with the contractor or trying to get a status on when the contractor is going to come out is also an issue. Right now, my AC’s been out for the almost three weeks and I've had no contractors. I also can't get the person on the executive side that they assigned my case to on the phone or get them to return emails. Other than that, when I put the request in, for AHS to assign it to someone, that happened automatically. They didn't have somebody in my area that could do the work that I needed done previously, but I was able to bring in a local contractor to come in and do it, then they paid that local contractor.

The plumber from Honesty Mechanical was in and out in no time and fixed both of the plumbing issues I was having. I had one vendor that was less than honest and when I realized he was being less than honest, I called AHS and told them I wanted a second opinion. They sent somebody else out.

My washer wouldn't drain. It wouldn't agitate. The technician tried three times to fix it. And the third time, he said, "No, it can't be fixed." He recommended a new washing machine and put that into American Home Shield. They agreed with it and sent me two pictures of washing machine to replace it. They couldn't get me the first one and I didn't like the second one, so I went and bought my own one, and they're supposed to reimburse me for some money. Other than that, they were quick, the technicians were accurate, very nice, and they were in and out.

My unit wasn't cooling down the house enough. American Home Shield gave me May company and I researched about them. I found that they had lots of complaints. I called American Home Shield and let them know that I wanted another contractor. American Home Shield told me that they would not be able to send me another contractor, which was very disappointing. I pay for service and if I find out that one company is not up to my standards, I should have two or three others that I can call. But I didn't have a choice so I went along with it.

American Home Shield works. My AC wouldn't turn on and they got someone to fix it.

One of the PVC pipes at the water heater had a crack, and the repair company was out in two days, diagnosed it quickly, and repaired it. It took them all of 45 minutes and they did a great job. The advantage with a home warranty is that you get stuff repaired. The disadvantage is that many times I found out that some items aren't covered. The coverage is hard to decode sometimes, especially when one technician says, "This is what's wrong, " while another one, "No. This is what's wrong" and then American Home Shield, "This is what we'll cover." It happened to me with my air conditioning, a lot.

The tech that came out for my washing machine was professional and courteous. He was able to resolve the issue.

My air conditioning went out on a Sunday evening. True Air called me after I submitted the claim. I get good service when they come out. They normally explain to me exactly what went out. The tech showed me where one of the problems was up in the attic and then he went outside and told me everything that he had done. True Air was great. I've had other contractors that were not good. AHS sent some people who were not very professional and they were very-scary looking for me to let them in my house. A long time ago, after AHS sent out a couple of other people that did not do the jobs properly and I had to keep calling them out, I suggested True Air for their initial first two times coming. Because they always make sure that they do a great job.

AHS has nice people when you're talking to them. They have really good customer service. But it's like everybody is reading a different form of instructions and everybody has a different memo of how certain things should be done. There was something I had to call and call them about and they kept giving me a different story. But they're great at sending out somebody. TN Appliance came out for my refrigerator and they did an excellent job. The gentleman was a total professional. He didn't have the part and they had to order it. It took a little longer than he expected for the part to come and he called me and wanted me to be aware that it was behind.

The company contacted me very quickly when I submitted a claim with AHS for a water leak, but they weren’t able to come out for a couple of days. It was all great when they came out, except they didn't have the part. So, it took another week before they could come out and make the repair. But I would recommend AHS. It's great to know that AHS is there to find me a contractor and I don't have to hunt around for one.

The only complaint I have is when the contractor came out, he didn’t quite fix the issue so he had to come back, then he didn't quite fix it so he had to come back again. They come out and work on it, and they say, “Hey, we ordered a part.” They don't slow down and say, “We ordered it. It's gonna come here to the house. When you get the part, you got to call us and tell us,” which doesn't sound right. I order stuff all the time. And every time somebody drops off something, I get a ding saying, “Hey, it's been delivered.” Why wouldn't they get a note saying the part has been delivered to the house? And they automatically call and say, “Hey, you have your part. We're gonna come see you.” Why would the customer have to sit around and say, “Man, where are these people?” Nobody calls. And then I call and they go, “Oh, your part came in?” “Yeah.” Weird. That should all be automated.

My air conditioner wouldn't shut off. It was just blowing air and it wasn't cooling. The contractor called and asked what the problem was before they came. From that, they knew what to look for. They had to get a part to be able to get it going. They provided excellent service. We had a problem but they're fixing it. On a Friday, the leg of the gentleman who came to fix the AC fell through the ceiling. By Monday, they already had someone come out and repair. Today, they come back and paint the ceiling where it was damaged. They took care of it right away and I'm pleased with them. They were very thorough. Having AHS has been great. For someone who is not computer literate, I can always manage their website.

Except for one incident, American Home Shield has been all right. An icemaker, freezer and the refrigeration part of the icebox lights went out so we had Runyon Appliance come out. I paid my $100 deductible and they fixed the issues. About two months later, they broke down. But I was busy so I didn’t get to call American Home Shield until a little bit after 90 days. They sent Runyon Appliance out but Runyon wouldn’t do it for the fact that American Home Shield wouldn’t pay them. They put the buck on me so I said I'd cancel that appointment. I tried to explain to Runyon that they put the lights in and two months later, they went out. There should be some kind of warranty that they can collect payment from whoever gave them the lights. To date, I don't have any lights in my refrigerator or my freezer and it’s a pain especially at night.

The process on AHS's website is a lot better than waiting on hold to have somebody get on the phone and talk. I liked the fact there's an area where I can leave a comment or something else that has to do with my claim. AHS said that a technician from Expert Pools. was assigned to my claim and that they would let me know 30 minutes ahead of time. Expert Pools was really good. This was an easy experience with AHS. Sign up with them right away.

I love the process with American Home Shield. Recently, the gear had broken on the garage opener. It would start to open but it would stop after about an inch that it would open. I was gonna look for American Home Shield's number online to file the claim, but it was so simple to submit it right there instead. I didn't have to have my account number. I just used my address right in. Then I got the contractor's phone number and a message telling me to go ahead and contact them to to set the appointment up. It was Wednesday that I submitted the claim and Friday, the technician was out here. The issue was fixed within minutes of him arriving. He was awesome.

We bought our house four years ago and kept the home warranty. It worked for us and haven't had any denied claims. We had several things replaced when we first moved in. The oven was broken and that got replaced. We just had them out to do the thermostats for the AC and that got replaced that same day. Techs also came out here and diagnosed our fan motor. They then had it replaced in a day or two and everything went well. I just paid the deductible for American Home Shield. Everything has been great so far. Give American Home Shield a try.

I noticed some leaking from our powder room. There was some water on the ceiling of our garage, which is directly below the powder room. I did the claim online and the website was straightforward. The contractor came in a timely manner. They resealed around the toilet and there hasn't been a leaking since.

The blade at the bottom of my dishwasher that sprays out the water was broken. The contractor was cool. They were gonna come out and put the needed piece on but when they called me, I told them that I already had the piece on and the dishwasher is working perfectly. The only thing that I wish they would have told me was that I could have ordered the piece myself and got it fixed quicker. If someone told me that, it would have been cheaper to order it and put it on myself. The piece only costs $30 and I had to spend $100 for the contractor to come out. Other than that, AHS has done pretty good by me. One of my electrical lightings for my house went out and they were able to come fix it.

River City Electric came out and what they did was very simplistic. They showed me the button in my kitchen to push to reset. It was a very brief appointment but the way they worked was good. I've recommended American Home Shield to several friends that have bought houses. They need to have more for me though because I’m not mechanical and I need that. But it’s a welcome assurance that if I have a problem, I can call and make contact with somebody who knows how to reach out to others that are more skilled and knows how to resolve the problem.

American Home Shield is good. My daughter has had them for years already, and she's not had no problem with them. The only thing is getting to a repair person. I have a handicapped husband, so I have to have my air. Recently, the unit all of a sudden made a loud noise. It was a fan blower that went out. The first guy said it was going to be five days away and I couldn't put my husband in the hotel for five days. He couldn't care less and was very sarcastic. He was worthless. He's not acceptable in the workforce. That person wouldn't be working for me. But the next person I spoke to was very accommodating. The next day I had someone at my home. He was very pleasant. The unit worked for about 40 minutes after he left then they had to come back 'cause it was the blower that got stuck. They fixed it and I have not had any problems since.

We recently had a claim for a clog and that was taken care of. The technician told me that American Home Shield approved to have a toilet put in the downstairs guest bathroom. They called and asked me whether or not I wanted to go with a regular round toilet or to upgrade it. I told them I didn't want to upgrade. We don't live in the places where most of the things that American Home Shield is taking care of are. The benefit of having the home warranty is we don't have to go out and search for vendors. I'm pleased with their service. The only thing is having the tenant make appointments or keep appointments to get service taken care of.

Flash Garage Door Service gave us a window of 3 o'clock to 7 o'clock and the tech didn't show up till a little bit after 7:00. But he was very apologetic and they did let us know he was going to be running a little behind. The communication, overall, was pretty good. Also, he had the parts he needed so he was able to get it all taken care of right then.

Most of the time, the service of AHS has been great. I had one issue though. I had a company come to check my ducts up in the attic. He told me that my fan looked like it was going to go out. He said, the minute I see water, turn it off. So, I called AHS. I said, “Can I get a new fan up there?” They said, “Only when it goes out.” If it goes out and I'm not here, it could cause tons of damage. Sometimes, they ought to take the service man's report and make a judgment on that to save money. But that was the only thing that I thought was wrong. Otherwise, I've had good service. I also love the young man who put in the garbage disposal a couple of weeks ago.

There was a leak in the toilet. The technician who came out finished the repair in one day. He was professional. He did his job. The overall claim process with American Home Shield was very good and easy.

The refrigerator was not making ice. It also was not cooling the freezer, and this had been going on for over a week. Once I submitted a claim to American Home Shield, the technicians came out really quickly. I've been very happy I switched over to AHS. I've been a homeowner for years and I had another company and just switched over to AHS after I've seen information on them on TV. The service was phenomenal, seamless, and everything worked great. I actually sent information out to some of my friends and some of my clients and said, “I don't know who you had, but American Home Shield is the lick.”

I was very disappointed with the warranty. I had some problems in the early part of the summer with our air conditioning units. American Home Shield used the Greenway Home Service, which I had some trouble with before when I was in another house, but I let them come out. They serviced one unit and the man said it was working pretty good but it needed Freon and a filter. He changed that and I paid for it, which was 500 and some dollars.

When we first bought the house, the air conditioning quit working immediately. American Home Shield sent somebody out and the techs fixed it. Recently, I had an old pipe that was leaking. The plumber fixed it really quickly. Compare how much AHS costs a month and per service call to what it would cost you to call a repairman.

The microwave handle broke off and the contractor couldn't replace it. They replaced the entire microwave. It came in a week. The contractor did a good job. American Home Shield always responds quickly when we want them to.

I love American Home Shield. I liked their month-to-month deal. I've heard good things about it, so it’s worth a trial and I’ll see what happens. For the first few months, we didn't have anything. Then we had a claim and it was just boom and it was fixed. I had two claims so far. My water heater started leaking and the claims process was perfect. I do interim healthcare leadership. So, I'm in a hospital in Alabama. So, being able to get on the website and click, “I have a problem,” and within hours to get someone responding back and say, “What time would you like for me to come out to fix your problem,” is wonderful. I’ve been incredibly pleased. I would recommend AHS to anyone. I've had two other home warranties since I've lived in this house and neither one of them lived up to at least half of the benefits of AHS. AHS has been more than perfect.

I had a recent claim with AHS for my air conditioning. I have two units. The other unit got damaged and I had to pay the whole fix the previous time. This one was the exact same thing. The Freon was low but it just needed a little tune-up. With my first service, the experience was terrible. The customer service calls were routed to the Philippines and it went from not getting fixed on a Friday that they were supposed to come, until Tuesday. By Tuesday, when they were supposed to send somebody, I had already fixed it on Monday night because I'm disabled and I could not be without air for that long. After that one, I was very reluctant to do a claim because I didn't know if it was gonna help. But this one was absolutely the contrary. Excellent. The people that came the very next day, were very professional. They had to come back for a second time because it did not get fixed the first time. It's working fantastic now.

The old pipe was leaking and Walston Mechanical, the contractor came out. The repair guys went under there and replaced the old pipe that was rotten. They took a picture of the new pipe and showed it to me. I had one problem with the claims process with American Home Shield because the air conditioner quit working and the AC guy came out. He said it was an electrical issue because water got inside the electrical box outside the house and the power goes to the unit. So, the claim had to be resubmitted as an electrical issue. But AHS handled everything. It was not their fault what happened with that air conditioner at the time because I called them and said that the AC wouldn't work, and they sent an AC person out.

American Home Shield should stay in better contact. I had three appliance service requests and I had two different contractors. After one contractor came up and turned in his order, it was a good while before I heard back when anybody was going to come. Somebody came then American Home Shield had to find a contractor who could deal with copper lines. It took them a while to do that, but they didn't stay in touch and say they were working on it. Other than that, the recent contractor, James Appliance, came in, installed my dishwasher that had already been delivered and did a good job.

The plumbing was clogged up on the tubs, the sink, and where the dryer and the washer is. I called AHS and they don't have the brightest people there. When I was trying to talk to the guy, I had to repeat my issue about 10 times. I just told him to send the plumber out here and I'd tell him myself. Then, the tech texted me that he was coming out and it took forever for him to come out. I had to call and ask again. But once I got ahold of them, it wasn't that bad. I'm glad it wasn't an emergency and the water went down slow, but eventually went down. However, if I had a broken pipe, I would have been screwed. Other than that, the tech was great. He poured some stuff down in there, unclogged things, and so far, everything is pretty good.

The tech came to fix several things. The pressure of water in my shower was too much and he said it was normal and cannot be fixed. Another issue was the water in my shower was not draining, and he fixed it. The sink was not giving hot water. He spent time on that and he fixed it. Also, one of the sinks was leaking water. He tightened some screws and he said it was fixed. Although after that, it leaked once more. We tightened that screw again and it stopped leaking. In my backyard, water was not working and he told me that he called American Home Shield. But he told me that it’s not covered because it’s in the yard. So he did not help me with that. But everything that he fixed is working okay.

I’m not that satisfied with American Home Shield’s service. The biggest thing is when we got the coverage, we spent 500 bucks, and then it jumped right up to $800 the next year. Then you got to enroll into a different program. Once you get that program, you have two or three things that give out on you that week, which is frustrating in itself. They'll call you in 24 to 48 hours. I had three times where nobody's called me. They just showed up, or they have to schedule it on a day that's not going to work most of the time. You pay $100 every time someone does show up unannounced or if they're even able to. So, you end up canceling the past two deals that you paid for because nobody’s showing up. Then I go out and buy new appliances. I get charged for the ones that I cancelled. I had a dishwasher that was broken, got fixed allegedly, and then it’s still broke.

We've been calling American Home Shield, and overall, they're doing good. We call them every few months over some problem or the other. Sometimes, they're able to fix the problem right away, sometimes they're not, and sometimes, we call them again and again to fix a problem. They need to pick some good contractors. Sometimes, the contractor they use is not able to do the job, and they come back again and again. On my recent claim, we've called the home warranty company five times and people come and go, but nobody has been able to fix our unit. American Home Shield should replace the whole unit, but they're not doing it right now.

I filed a claim for the garbage disposal with AHS and the techs repaired it today. Everything was excellent and very quick.

The hot water tap to the washing machine was spraying all over the basement. I sent in a claim and the contractor did a good job. The claims process was easier than I anticipated. American Home Shield did a really good job. I was surprised they sent the contractor out so quickly.

When GE came out to do a repair on our GE double oven, they put it back in but there was a part at the bottom that they didn't put in. They told my husband that it was originally put in incorrectly and that they couldn’t put it back in. But when I turned my oven on, there was so much heat coming out. It must have been 24 inches long and then the heat would just come out when I was cooking. In the wintertime, it was fine because it helped to keep the kitchen warm. But in the summer, it was horrible. It was overworking the air conditioner. It was almost like I didn't have the air conditioner on.

Our AC unit was leaking and there was water all over. A tech could have come out the same day we made the claim but I was busy, so I had someone come out the next day. The tech was fantastic and my husband loved him. Everything is working perfectly now. Having a home warranty, I don't have to worry about anything. I just call American Home Shield.

Our experience with AHS has been nice and easy. We would recommend them. Air Technical came out recently for our claim and they were terrific. They knew exactly what was wrong and they resolved it quickly. We would absolutely use them again.

The people that have come have been excellent. But we had a situation where an issue wasn't resolved right away. When my husband had a major surgery, it took longer for a bathroom to be fixed. Luckily, we have a second toilet. American Home Shield has a service that you can call to expedite a claim but our claim wasn't expedited. So American Home Shield could get faster service.

I had spoken with an AHS representative and she told me that the water system outside, the sprinkler, was covered. So they deployed an electrician to come out. I paid the $100 fee. I later got a call from the electrician saying that they were denying it, saying that it was not covered. I downright told the rep exactly what it was and she said it was definitely covered. She may not have known that it wasn't, because she thought it was anything electrical. I guess the sprinkler system unit didn't count as part of the household appliance. AHS needs to update their information with their employees.

Overall, I'm really happy with American Home Shield. It's really worked out for me. However, it's been horrible when we made a claim for a refrigerator icemaker. The repair people called on one day, said they'd be here at a certain time, called later that day, and said they'd be here the next day. The next day came by and they never called us. We got upset so we cancelled that. We rescheduled it again, this time with AME. The AME technician is perfect. He installed a part. The part broke which is not his fault but when I called him the next day, he never replied to any messages that we gave them. This has been going on at least a month. We just got an email saying that we're getting the part and another email with the confirmation of the appointment. Next Tuesday, it should be fixed.

The oven heating element had exploded in our oven and American Home Shield had Stuckwisch Appliances come out. The guy said the stove is really old and that they were not gonna be able to replace the panel, which needed to be replaced. American Home Shield decided that they were gonna give us some money to go buy a new stove. We went and bought a new stove. We were happy with the result. I tell my friends about AHS and how it's one of the greatest investments they could probably get themselves involved in because AHS covers stuff. Only pay a certain amount a month and it's worth it. A lot of times, you just don't have that money laying around.

The rekey guy who came was really fantastic.

The Home Shield agents are always very nice and helpful. One time, I had a leak in the shower and it was coming through the dining room ceiling. I called the toll-free number and spoke to an agent. I was given the contractor's name and when they would contact me. When the agent said who it was gonna be, I was like, “Yay.” They've serviced my home a few years ago as well, so I was already familiar with them. After the Home Shield people sent the claim to the contractor, they called me that afternoon to go ahead and set up the appointment for that week. Some of the seal had come undone around the drain as it goes in the shower, so the plumber had to reseal that. He ran the water, poured buckets down there and checked the ceiling to make sure that it wasn't leaking anymore and that everything was good to go. This contractor is wonderful. From the receptionist to the plumber, they've always been very nice, thorough, honest, and timely.

My washing machine quit working. The Sears guy was here the day after the next day. It wasn't very long. He was as nice and polite as he could be, and he had the part that we needed on his van. The machine is old and it still makes a lot of noise, but it's working fine now.

American Home Shield is quick and responsive when we fill out the online request for service. We recently had a claim where the contractor called ahead of time to make sure we were here, showed up on time, and stayed in the garage to resolve the issue there quickly. I would recommend American Home Shield.