American Home Shield Reviews

The techs repaired our AC and came out when they said, and everything was good. I pay American Home Shield each year and I don't have any repairs happening. So, that money's gone but when I did need them, the part was only under $100. Using them is fine. You never know what kind of repair you're going to have, and it's covered by them. The latest claim was fine. The $100 part was covered and it only cost me $700 so far for the year.

The air conditioner was not cooling properly and it was running all the time. Advanced Appliance Services came out and the tech said that this particular pipe wasn't welded properly or was loosening up. The other thing was that something internally was broken in the air conditioner. They ordered the part and did their job.

We've only put in one request for service this year, and that was not very long ago. We were told that somebody would come in a couple of days. And we were contacted and said it would be another week. That didn't sit very well with us. My husband dealt with the person that came out. He said they seemed to be very knowledgeable.

I have always had good luck with AHS. I have three homes listed under the policy. Recently, I had an AC problem. They got right on it for me and assigned a repair service. However, it took almost two weeks because with it being the summertime, they are booked. And there are not that many people in this area that are under that contract to do. But the company that came out was good. There was one that we had last summer that AHS had assigned to me that I won't use again.

I had American Home Shield a long time ago and I appreciate the service and felt that this company really backs you up. It's better than sending somebody else that you don't know out - at least you have somebody that you can complain to. My most recent claim was when there was a smell when I turned the air conditioning on so I called and paid $75. The guy came out the following week and went up into the attic. He checked the vents and said it was clean.

We had a couple of appliances having problems. The techs diagnosed the problem quickly and once they got the parts, they fixed the problem. It didn't take them long to do it. Everything's working great, and they left everything nice and neat. American Home Shield is pretty quick to respond, and the technicians that we've had in the past have all known what they were doing.

The techs were polite and professional. I had something go out and they fixed it. Everything worked out well.

My dishwasher was leaking. The techs were good. But they had to come back three times. One of the times, it was my fault because the part was actually there but I didn't see it. Other than that, everything was okay. Overall, AHS is a great company.

When I purchased the warranty, my agent guided me through the whole thing. When I had a claim, I called American Home Shield and an agent helped me. The tech that came out for the leak in my sink had great customer service. He was very friendly and helpful.

Service was pretty fast when we had our repair done. The techs were there the next day and our AC was fixed that day. They were good, really nice and they got the job done fast. The only thing that I was hoping would be covered would be more parts for my AC. The part that was broken was covered, but I was nervous that it wouldn't have been.

Every time I've had a technician, American Home Shield reached out and I've answered. I had a claim for the garage door opener and an air conditioner. Everything's fine. They come out when I need them. They're quick, efficient, and professional.

I had a problem with an oven, which was an electric stove, and I had a problem with a ceiling fan. I submitted a claim with AHS for both and I learned that they should be separate. But if you're having two electrical problems, why would they be separate? It doesn't make a lot of sense. But for the most part, I haven't had any complaints with American Home Shield because they seem to stand by their advertisement and philosophy that if they can't fix something, they'll replace it.

I called American Home Shield twice. First, I had an AC issue. The technician found the problem and fixed the unit. For the second call, it was for plumbing. That's almost two weeks now. The contractor called me and gave me a date. Then they called me after two hours and told me they could not make it. They gave me another day but I told them I couldn't do it that day. I told them, "I'll be off Friday. Tell me the time and I'll be at home all day." They didn't respond.

My air conditioning was leaking and it took the technician less than an hour to diagnose the problem.

Submitting my claim was a little rough at first. But American Home Shield took care of me okay.

We’ve had AHS for about a year and a half and so far, we’ve had a couple of things they had to work on, and both of them came out fine. Metropolitan Heating & Air took care of everything fine with our recent claim. The tech changed out one part and it’s been working great since. The contractors that AHS sent were very knowledgeable about what they were working on, on time, and got the problem solved. I'm very satisfied with AHS and will probably continue using it.

I've used American Home Shield several times since I've been signed up with it and it's been good. I like the fact that I can call them, they send an electrician out, and I only pay my deductible. The parts and labor are covered. That's a big plus in my book. We were recently having an issue. It turned out to be an electrical issue. We got an electric dryer and we thought the dryer wasn't heating to dry the clothes. But it turned out to be it was a breaker that needed replacing. The representatives that came out were very helpful. The only complaint is it took about five days before they got somebody out.

The tech came and fixed our dishwasher really quick. He was great and professional.

The water wasn't coming out like it's supposed to. The tech came and showed me that the reason why my water wasn't coming out was because there was trash and dirt that filtered through these lines and it had clogged the line up. He showed me everything and was telling me that you couldn't clean this line out. So, that meant that the faucet wasn’t any good. It was a special faucet my wife had ordered when she got the bathroom done. We got a new faucet and the guy we had was very to the point and was a cool person. He was a young guy with very good manners.

My AC was not cooling on my upper bedrooms, and the technician who came was knowledgeable on what the problem is. So far, American Home Shield’s service is good. I haven't had any problems with scheduling if there was an issue that I needed dealt with.

I've been with American Home Shield for two years and the service is fine, including my most recent service. Thanks to them, they've replaced everything in the air conditioning system. My air conditioning company that comes to service has been trying to get me my new air conditioning system for four years. Since I've had AHS, they keep patching the old one up, telling me, "Hey, this has got some years," but I just wanted the air conditioning to work. So, this last session, I thought they would say, "Well, this thing is just kaput," but they didn't. But it needed a new motor. So now, we have a brand-new motor and everything's working fine. I like AHS. They're very responsive. I realized all the air conditioning people are swamped this time of year. And twice that I had air conditioning problems, AHS booked someone immediately and they've been out there the next day. I appreciate that because it's hard to live here without air conditioning.

When the contractor came out, they said it was not an air conditioner problem. Then American Home Shield sent a plumber. The plumber came and he did something. But he said it was not a plumbing issue and that it was an air conditioning problem. So it's not solved yet and it's messing up my wall. I've called American Home Shield this morning and their voicemail was full. I also called the contractor. I called American Home Shield back and they talked to the contractor and they said they would call me back. But I haven't received a call back yet.

A couple of times, I had to cancel service but when I looked at my statement, it looked like I was charged for both of those. So then, I called American Home Shield. They said they'd have someone call me, but no one ever called me. I'm thinking that it got cancelled. I didn't remember seeing it on my credit card. So, I'm kind of confused. On my last service, I didn't realize for my pool that the pool pump is covered to be fixed but not replaced. I had had this pump serviced now about three times. I’ve been paying for it. I should have just bought a new one. They sent me some paperwork on that as to why I can’t get a new one. Now, I’m a few hundred deep into fixing it, and I have to go and buy a new one. I should have never done that. It's not so great with it so far.

When you get a service through AHS, it takes longer because you have to go through them, then they have to call somebody in your area. When the air conditioner shut off, we submitted a claim an the techs came out. They said it was a fan and the repair took four days. It took a little longer than I would have liked because it was so hot. At first, they came out and they had the wrong part. Then we got another one and they put it in. After that, we flipped a breaker and the AC came back on.

I had two services with American Home Shield in the last two weeks. One of them was fine. With the other one, my tenant is the one that they're dealing with directly. I pay $100 for each request that I put in. With the air conditioning, the liquid goes down and I have to replace it, and they pay just $10 out of 160. So, it doesn't help much. On the latest work for the air conditioner, the person who came was a good guy. He was very diligent about his work. He was patient, and explained nicely what was going on. I was happy with that.

We had a backup in our main line running out to our exterior plumbing, which caused the toilet downstairs not to just backup but to expel. We put a request in online from the AHS platform, then once we took action on it, everything happened very quickly and efficiently. So far, every contractor that we've had through AHS has been really great and very easy to work with. They've been very professional and friendly.

I put a service order towards the evening and got an email stating that within the next business day, we would be contacted by a plumbing company. Someone called later the next day in the morning and was able to squeeze us in that day. The tech was very friendly, on time, very knowledgeable, very thorough, and courteous. He was worried that the pilot element would go out so he rearranged his schedule to get us in the next day to put that hot water heater in. That was really great. The girls at work would say that their refrigerator went out and I ask them if they have American Home Shield. I explain to them what that is and tell them that they need to sign up.

I've had a couple of claims recently and the experience was positive except for we had one issue that there was questionability of whether something was covered or not. It strung out a couple of days and I wasn't very happy with it. Other than that, it's been simple. If there's an issue, I call American Home Shield and it's hands-off after that. I've got rental houses, so it's like having a property manager without having a property manager.

The AC was turning on, but it was not cooling. The tech responded quickly to our request. He was at my home the same day I opened the claim, which was great. He was able to repair it. He was also very detailed. He inspected all the components on the air outlet. And he was professional and answered all of our questions. The service was great.

I filed a claim to American Home Shield to get something fixed over two months ago and the contractor left because he said it has to be fixed and he would have to get with AHS. I kept waiting and calling. Finally, when I sent them a thing telling them I would not recommend them to anybody, then they sent me a new contractor. They should do better service. I waited over two months and I kept getting the runaround. I'm not happy with them.

I sent in a claim online for a leaky bathroom faucet. The contractor confirmed my request online by email. Then I was contacted by text by the technician that was coming out. He let me know when he was coming and how soon. He was very friendly and efficient. He got the job done.

I had two claims with American Home Shield. I had my stove looked at and I had the garage door opener. The experience I had with technician who came for my stove was very ugly. He wouldn’t give me the opportunity to tell him exactly what was going on with my stove. He said that he couldn’t find anything wrong with the appliance so I asked for a second opinion. The second company that came out found what was wrong.

We put in a claim for our refrigerator over 3 months ago. Service came and said we needed two new control panels (GE Monogram). AHS only approved one. Refrigerator still not working properly, service came out again and said the other panel needed to be replaced. Waited another month only to hear they were unable to obtain the part. Called AHS, they said they would send out the tech to take our panel out and refurbish. Okay with us because we just want our fridge to be fixed. Fast forward another two weeks. Nothing. No work from service, no word from AHS. We called yet again. They said they would give us $400 which would be the cost to refurbish. Of course we said no to their measly check and said just refurbish the part. Still waiting....no one has come out to get the part from our fridge to refurbish, AHS said the service people need to call us, the service people say AHS needs to call them (which apparently they haven't).

We had work on a furnace and on a fridge in two different places. It's very difficult to get through American Home Shield every single time. It's a long wait and when you get someone, it's a day before anybody calls you back to say that they assigned you to someone. Then you got to wait for that company they signed you to to call you back. Sometimes, it's a two, three-day process.

American Home Shield sent Sears out for the dryer. I did the claim over the internet. It was easy. I knew what time the techs were coming. I had to travel overseas. While there, I was trying to reschedule the appointment. That did not work out easily because their website was not accessible from overseas. So, I had to make an overseas phone call to reschedule.

American Home Shield's service has been great and easy. I like the peace of mind knowing that if something goes wrong, I can reach out. They're pretty quick to find me a vendor to resolve it. I go online and log into my account. They ask what the problem is, charge you 75 bucks, and then within 24 hours, you get a call to schedule an appointment. The most recent tech who came was super professional, quick, easy, knowledgeable, and fixed the problem right away. I’m a first-time homeowner, so I'm not too in depth on how to get things done. So, AHS supplements what I don't know, which is awesome. They set expectations, it’s easy to work with them, and they get things done.

The issue for the plumbing was great. But for 10 days now, I've been trying to resolve the issue of the hole they put in my kitchen wall. And the contractor that American Home Shield assigned is out of business. Their number has been disconnected. So, I've been working on this since the 27th of July to try to get this fixed. So, I called them back again today, and they said that it would to another department and they would get back with me. But they fixed the plumbing right away and did a good job. It was spot on and top-notch.

I've had three different things come up since I have signed up with American Home Shield. The last one was very good but the first two were very bad. I told myself that on the third one with the pool, if it wouldn't go according to how I felt it satisfied me as the customer, I was gonna eliminate it since it was not worth me paying the $50 something a month. Recently, my pool pump went out. I added the extra coverage for that just to have it. The company we used called me right away. As soon as I hung up, within a half an hour, the guy called. He came out, answered all my questions and fixed everything. I have a job where I live on the road. I have to have people to be able to go in there when I'm not home and be able to take care of things. That was a very good experience.

I needed a plumber and did a claim with American Home Shield. That was a good experience and the tech resolved the issue that day. American Home Shield is good and I like them. When I need something done, they get it done in a timely manner.

The AC was not working. The techs cleaned our line out. AHS has been good getting people out when we've needed stuff fixed here. Everything that they’ve come out for so far, they've been able to address and get repaired. It's worth it to pay the yearly fee, especially with our AC unit. We've had people out several times and we've only had to pay $75 each time versus several $100.

The roller in my fryer was messed up. I called American Home Shield and they told us that a technician from Sears would be showing up, and on what date, and a possible time range. Sears did the job. They explained whatever it is that they were doing if my dad had any kind of question. Everything is functioning good now.

For our plumbing issue, the plumber said that he needed to require some parts in order to fix that. So we were waiting and waiting. The part didn't come to our house, they didn't come to him. We called him many times. We called AHS many times. AHS told me many times, I had to talk with the technician. Because he has to report what was going on. They said they have not received the report. It was back and forth.

Some of the contractors are very good. But some of them take a little longer. In the past, I would sit on hold sometimes for over an hour to speak with somebody at American Home Shield. I've used their chat feature, which is a lot better. Before that, they'd call you back rather than having to wait on the line. Sometimes it can be frustrating when things aren't covered. But they have a pretty expansive coverage policy. They're pretty clear of what they do cover and don't. But it takes some reading sometimes.

One of the eyes of my stove went out and American Home Shield sent out LA Appliance. A guy came and he wired my stove but he put the eye back in and the stove caught fire. I called the company back to have them fix it. One guy said the stove couldn't be fixed and it had to be replaced. I tried to let the company know what was going on because they were taking a long time. I tried to file a complaint with the supervisor but the lady there would never speak to the supervisor. She was unbelievable. I kept getting the runaround and I couldn't ever speak to anybody above that lady. Every time I called, I kept getting her and she was very rude. I tried to get a supervisor's name and number from the technician that came out and he didn't give me one.

American Home Shield sent Ace Appliance for a refrigerator. It turned out that there was a broken gasket in the compressor line. The technician came out, diagnosed the problem pretty quickly and repaired it in about 30 minutes. He added some Freon as well since some of it had leaked out. We hadn't had any issues since.

AHS has professional people who are coming out and fixing the item. Something is broken with my dishwasher and that flooded out my floors. GE looked at it and ordered a part. I'm still working with them to come back and fix it. Because of the flood, I was trying to find the leak underneath the sink. There, the faucet was broken and that caused it to leak. So, there were two fixes on that. The tech from Honesty Mechanical was very professional. He resolved both issues.

I like AHS's service. The response is pretty fast and the technicians seem to be very experienced because they make quick fixes. I recently had an AC claim because it wasn't blowing any air at all. Same Day Air Repair came out in four days and it turned out there were two capacitors that were burned out. The tech had it on the truck and it took him no more than 15 minutes to do the repair. I’d recommend AHS's service to anybody.

The air conditioner went out, and the tech repaired it a couple of months ago. Then it went out again, and they find out now that it needs a compressor. But there's a portion now that I have to pay for them to come back out to fix it. They told me I had to come up with $1,000 in order to get this compressor fixed. But my past claims were good. I'm satisfied with the American Home Shield. It's worth having the warranty.

I had a policy with American Home Shield a couple of years back before covid came, and I had to terminate my contract. This past year, I reactivated it and they have provided me with a new air conditioner this year. They have also sent out a plumber for me twice. The last time, the plumber came because I had a slow leak underneath my sink that I was unaware of. That leak has destroyed a quarter of my living room wood floor, all of my kitchen floor and kitchen counter.

American Home Shield is great up until you have a claim. I've been dealing with them all day and I’m kinda frustrated about it. I came back from a long trip and the AC wasn't working. The contractor came out on a Friday and fixed it. It worked all weekend. Then they came back and said, “Well, we needed to fix it with the permanent part, not the temporary part.” I told them that everything was working fine. They said, “Yeah. But that's short term. We want long term.” So they went back in and replaced it Monday. But it quit working.

It takes a long time to get something done because I report the thing, and it takes a few days to get somebody out to look at it, and they have to order the parts. The tech had to go back and get it approved and order the part, and come back and install. The guy did a good job. I liked the guy that came here. He was nice to work with and did a good job. But it would take almost as long if I tried to fix something myself. I don't like when I call into their recorded line and talk to one of their representatives. They're obviously from somewhere outside of the country and very difficult to understand. Also, once it was a sump pump that I got a bad service on. American Home Shield sent terrible plumbers out. But it got resolved. It was fast.

The contractor was good. Although, they weren’t willing to fix the problem. But I don't blame that on them because my unit was under warranty. It was a brand new unit. So they didn't want to touch it because it was under warranty, which is good. But they were on time. They showed up as they said. Their service was great.

We like American Home Shield. It has always been people that we like that come out. They're always helpful. They thought the garage door was fixed. So, even though we have to go to the company now, AHS told me to reach back out to them. The same company is coming out free of service next week, because the garage door is still acting up. It's a good company. I like them a lot. They've made it easy. And they said, “We'll be back out next Monday.” So, I've been happy with the service.

I like AHS. I also like the services and also the way that they are able to reconnect me with different contractors. The contractors that they connected me with were also willing to help me out to get my AC back in action a day later. I love Cool Factory so far. They were a better contractor than the first one AHS was first trying to give me. They diagnosed what the problem was and were able to fix it right away. They were on point. They communicated and called me right away. They made sure they came to my house the next day. The first contractor AHS referred me to, the guy would not pick up the phone call. He would not even call me. All he was doing was communicating by text messages.

Water wouldn't stop running in my washing machine. So, it kept filling up the machine. The doors would bust open and flood the laundry room and other parts of the house. The process with American Home Shield took a little while because they were backed up but it wasn't horrible. It took two weeks for a technician to come. Once he came, he did a diagnosis and knew exactly what was going on. He needed to order a part and once that came in, we had to wait another couple of weeks for him to change it out. He did that pretty quickly.

The washer would spin the water out and the dryer wasn't drying. I told American Home Shield what was going on with my appliances and they set it up for Tate Appliance company to come out. The first time that the tech came out, the dryer was good, but the washer still had an issue after a couple of days. I called Home Shield back again, and then they sent them back out and he corrected it. So it's still working now.

I had a broken spring on the door for the dishwasher that then allowed the door to open and close easily. But I had it repaired and everything's good. I did a virtual diagnosis through American Home Shield and then, they contacted the appliance repair. So, the tech knew what the problem was. He ordered the part and it was in in less than 24 hours.

So far, I'm very pleased with AHS's service. When they call, they set up the schedule and within 24 hours, whatever contractor they use gets in touch with me. They've been very responsive and prompt. The last time, they had to order a part and it was there within a day. I love AHS. They have been perfect.

All South AC Heating and Refrigeration finally put the system on on Wednesday. They couldn't bring the new equipment. They had to take the door to the attic down and bring it back. They couldn’t put back onto one side of the trimming but they came back and put it back. They did a great job. But I'm disappointed with American Home Shield. There was another time that air conditioner was broken again. I had to pay close $500 for the freon.

The very first claim that we did was with our pool. The guy said that it wasn't covered, but it should be and American Home Shield ended up covering it. Recently, my air conditioner stopped blowing cold air, and we had a service assigned to us at first, but then that company couldn't come out quickly enough. We asked if we could move it and American Home Shield moved it to a different company, which was great. That company came out, and we thought the problem was fixed. I received a survey and gave them 5 stars, then later in the day, my air conditioner stopped working again.

American Home Shield sent His and Hers Plumbing right out. We had dealt with them before with a plumbing issue, so we didn't have any problems. I wouldn't have any problem with them servicing us again.

The claims process was smooth, easy, fast and perfect. We had a water heater go out previously and NB Plumbing came out and did it. American Home Shield sent them out again to fix some faucets that were leaking. They were great. We like them. Overall, American Home Shield has been great. It's been great that I don't have to pay any pocket to buy a water heater or new faucets. Everything's been 100% covered.

When an AC unit at a property wasn’t cooling properly, I called American Home Shield and the repair company they sent was good. They came the next day and fixed the unit right then and there.

The contractor was pretty good. The tech fixed the toilet. I've also called in a service request for my microwave but that hasn't been taken care of yet.

It was efficient as far as getting my order placed, but it's all automated, which some people prefer that more than others. But it took close to two weeks before I was able to get a technician out here. We were fortunate in the sense that the air conditioner was still functioning, but there was a clog in the water drainage hose that was not right and caused some small issues. But if the air conditioner broke, we would have been sitting for almost two weeks with no air. American Home Shield was four days later than normal than what was normally scheduled was because they had some technician shortage. But once the guy came out, he was very good.

The fridge broke in the house. It took Sears close to two weeks to come out. American Home Shield is gonna replace the fridge. I'm waiting for the tech to come in and replace it.

I like American Home Shield's service. I call them, and they get back with me if they're available. The people also stay in contact with me and show up timely. The last time, I talked to a guy on the phone, and it was all good. He told me the contractor they were sending out and gave me his phone number, and he called me within the next day. The light in my garage went out, so the tech had to replace that, and he was so nice and helpful. All in all, I like American Home Shield's service, and I have referred a couple people.

Our central air conditioner wouldn't cool. AHS didn't have an app for the phone, so I had to get on the website. It was easy to get on it, but once you submitted your claim, it was like it went into a big black tunnel. There was very little to no communication. For instance, the website didn't give me a status if the claim was opened or assigned or pending review. At first it said it was open, then it said it was assigned to a vendor, and it was closed the next day.

The air conditioner was not coming on. My son called American Home Shield and submitted a claim that the air conditioning was out. When the air conditioning guy came out the first time, he went upstairs, hit the breaker. The air conditioning came on. It worked for two hours and went off again. He thought that it might trip again, and that they would call for an electrician. When the electrician came out two days later, he hit that same button again, came on. Before he could leave, it was back off. I just called them back this time because it's not on again. And he would answer once I called them back. He called me to let me know he was there. I talked with him while he was talking to my son. But soon as he left the house, he never returned the call again. The air conditioning guy came today and said that all the electrician needed to do was change the condenser. The electrician said that he put a whole new breaker in there. But it's still not working.

The turntable in my microwave only worked when it wanted to. Also, sometimes, the microwave would work fine but it started very frequently giving me an E11 error and would stop and sometimes, it would take atrociously long to heat things. I requested a service from AHS through the dashboard online and it was very easy. They told me it was Sears coming out and gave me their phone number.

I submitted a claim by internet and the timeline that AHS gave me met my expectations. The contractor, Barker Services resolved the issues I had.

I love American Home Shield. I called them two months ago because we had a gas leak and they got right on. They got somebody out to us within the 24 hours. They looked at what needed to be done and came back and fixed it. When the gas company came out to check, there was still a small leak. I called the people who American Home Shield sent out, and they came right back and fixed the problem. Recently, we had to call American Home Shield because our AC went out. We called them at 2:00 in the evening, and somebody was out Thursday and fixed the problem.

Drain Doctor was here for the garbage disposal today. The garbage disposal wasn't working. It wasn't getting electricity. It took them two minutes to figure it out. The tech had to play around with a reset switch. He was here for about five minutes and had to keep playing around with the circuits and the reset button to get it right. Then finally, it worked. Everything’s been fine. But I’m not too wild about the initial fee that I gotta pay. A couple of years ago, we were paying $50 when we call in and they sent somebody out. But now, it's up to 125. That's gotta be a little rich. I don't like that.

Our air conditioner was not running. It was shutting off and then starting back up again. I went to American Home Shield's website to make a claim and that was really easy to get around. It's a lot easier doing the website than it is by phone. A few minutes after I put my request in, I received a message that White Sands was going to be contacting me. As I was reading that message, White Sands called me.

American Home Shield is good. They got with the company fast and the company worked well. Someone cancelled their job so I was able to get service a day ahead of time. What happened was we had a leak in the spigot. The outer pipe part was sticking out for the water hose. They sawed off that piece and changed that out.

Our AC went out. Our claim experience was quick, seamless, and hassle-free. The capacitor needed to be replaced. So, the tech put a new one and it started working right away.

I had to call in a work order and service was rendered and the tech replaced boards and panels and he couldn't fix it. He turned it over to Home Shield for replacement. He said I should be hearing from them. So far, I'm satisfied with it.

The tech was great. I recommend American Home Shield.

My AC was short cycling. It was constantly going on and off. The tech they sent was okay. I'm quite happy with AHS.

In the past, I asked American Home Shield for service for my swimming pool, and they told me that they didn't cover it. So, I'm not really totally sold on it. They told me I would have to pay out of pocket more than I would have to pay a private pool guy. The person that came out from Summer Breeze was good. I was satisfied with his work. There was one guy who was pretty sloppy. He did stuff and then expected my husband to put it back together. I already requested not to have them come out. Overall, the service is okay. I'm still waiting to see if there's something spectacular that's gonna happen.

Precision came out to repair an air conditioner. It was cycling on and off. They told me Daniel was coming out. He was phenomenal. This was the second time I used my home warranty for the same issue, and the first time, the AC guy came out and told me nothing was wrong with my air conditioner. When Daniel came out, it didn't look broken but he troubleshot the whole system and started from everything, and he found the fault. He explained it to me and made the repair. My first experience with AHS was not great but the second one was great.

I had a claim for the dryer and it ended up being replaced. Then I had another claim for the belt on the washing machine that ended up being replaced four weeks later. American Home Shield does their job.

With AHS, I have the assurance that I can make a phone call and get some of the service repairs that I need done to my house. And those are done, most of the time, in a timely manner. The only time it wasn't was when I had my air conditioner go out and it took so long for me to get good service. It took over a week just to get a service call and get anything updated for me to get a company to come. But other than that, the service has been great. I recently had a claim for an appliance issue and the tech who came out was really good. American Home Shield's customer service reps have been very good, too. The last time I called them was when the air conditioner person did not come and I ended up getting someone to assist me. I wanted my credit back and the rep assured me that within 5 to 10 business days my card would be credited. And that was done.

I'm pleased with American Home Shield. My AC has been out for about two weeks now in one of my rental properties. I had somebody check it out for me as well, and they found out it had power. So, when the American Home Shield electrician came out today, he said, "There was power, but the compressor is bad. And that's what was kicking the breaker on the AC unit." He wrote his report that I do have power, and the compressor's gone out. In the meantime, I went on and got a unit put in. I'm in Texas, and it's been over 100 for almost 40 days now. What I would like to do as a resolution is whatever they were gonna pay for that compressor, I would like to be reimbursed for it.

My furnace stopped working. The tech was great. I had other questions and he was answering all of those too. He did the job in a super quick time. I was installing a new smart thermostat and he made sure that I got all that hooked up correctly too. If you have an older house, AHS is definitely worth it. They're a true safety net. I know they're there and it's going to be just one flat rate. I don't have to go bargain with different contractors.

I had a washing machine last year. Before that, I had the stovetop. It was leaking gas and I had to pay for some of it, but American Home Shield paid for the top. It was corroded. They had to put in copper. I did the ice maker once, but I decided not to do that again because it didn't hold up. The roof was replaced. Recently, I didn't have hot water. The tech came in, checked the pilot, and that wasn't it. But he cleaned out some kind of burner assembly. And if that didn't work, they would have to replace the whole thing, because I can't see through it. He did it quickly. Tried lighting it, but it didn't hold, and he had to come back. He came back within two days, so I was glad. I should have asked for something closer. I had to wait four or five days for hot water, and they came on a Tuesday, and came back on Thursday. So, I appreciated that. So far, it has been holding up. Maybe it just needed cleaning. That was good. Everything got handled.

I don’t like American Home Shield because they always try to patch stuff instead of just fixing it. I’ve had it for five years and every time something goes on my unit, they want a patch. This last time around, they wanted to repair a compressor instead of replacing it. It was gonna cost me $1,600 in Freon. I said, “Forget it. I'll just go ahead and buy a new unit.”

AHS sent out Evolution Cooling and Heating for an AC claim and the tech did great. The issue happened on a Saturday and he came out that Tuesday. He had it working within 10 minutes. It worked out well.

Called to request service for a leaking water line in my basement on 7/26/2022 with no response. Have called customer care three times now and was told on the last call there is no available contractor to perform the service I need. If they don't have contractors to perform services, why are they taking my monthly payment every month? Why did they deduct the $100 copay from my account? Seems like the only thing they are capable of is draining money out of working people's bank account.

I like American Home Shield's service. I like that AHS addresses my problems. Also, they sent out some good people. The first time, I called about my washer and dryer. I didn't know they didn't do both at the same time, but they took both requests at the same time. I didn't like the fact that they did all that work and found out it wasn't good because they spent some money on my washing machine. So I got all these new parts here, and the tech had to trash the washing machine because he said he couldn’t do anything with it. I thought maybe he would check the whole thing out, or he could have before ordering all of that.

Hero’s Plumbing did do a really good job with the garbage disposal. The gentleman who was the service guy was great. It was a very good experience. We've had American Home Shield policies before as a family. My husband and I have had it. My mom had it. But she just bought a new home, so she has a new policy again.

American Home Shield was very responsive and fast acting. I've got so many different claims through them. When my AC stopped working, the contractor came out but they couldn't troubleshoot it. They deemed it busted. It took a couple of weeks to get the new condenser. But they were rapid. They kept in touch with me and fixed it. In this day and age with everything that's going on, the timeline was fine.

I've always liked American Home Shield. They cover everything within the house. I have a sump pump. On my contract, it mentioned sump pump and I needed it repaired. But when the guy came out, they wouldn't cover it. The contractors are fine. They come out and do the service.

The techs who came for the AC were awesome. They were very friendly. They got the job done. They didn't leave a mess. My experience submitting the claim to American Home Shield was okay.

There was a leak and it was dripping from the top floor to the lower floor. It took the plumber about two days to come out but he was great. He went in there, diagnosed the problem and recommended the solution. However, American Home Shield's coverages have declined from when we first started using them to what they are now. A lot of the coverage goes up to a certain point, then we're stuck with paying the rest of the repair. On the plumbing coverage, if a pipe bursts, that's supposed to be covered. But the plumber said, "You have an old pipe, so we got to do all this extra repair." American Home Shield covered just the replacement cost of the piece of pipe and labor. But the additional work was out of pocket and that usually runs a couple hundred.

The AC was not cooling. I called AHS and it was really easy to get through at the time. We got an immediate response. They contacted the contractor and everything went great. It turned out the unit was low on Freon and All South Air Systems had to put in two pounds of it.

I put in the claim to American Home Shield and initially, the company that they sent responded right away that day saying they would come out. But they never showed up. We waited a long time and we called the company back and they said that they were waiting on some parts to be ordered. But they never told us that. So, we waited another two weeks but we never heard from them. We kept calling them. We got ahold of American Home Shield and told them that the company was not answering our call. AHS got ahold of them and they said they would be out on Wednesday. Wednesday came and went and they didn't show so, we called American Home Shield back and they got ahold of the company again. They finally came out and replaced some parts that were not the parts that we needed. So, they did not fix the problem. We tried calling them back but couldn't get ahold of them.

The dishwasher was occasionally not draining. The tech was excellent. He realized immediately what the issue was and had it fixed in no time. I was glad that AHS had a local repair service. I had previously been with 2-10, and where we live, it was hard to get them. Sometimes, the person had to come from two hours away. The person that they called to do repairs wasn't real pleased having to drive so far.

I recently had an AC claim to American Home Shield, and the process was fast. The only thing is AHS is somewhat a little expensive. On every request, you gotta pay a fee. Also, if you request a service, they should give you more months of warranty. They only give you one month. One day, I had to pay like double the service because they gave me one month of warranty. If something breaks around one month and a half, I had to pay another 125.

AHS is insane in a good way. When the tech for my AC came, I've never seen anybody so knowledgeable. He was fast and had all the stuff on his truck. The problem was fixed immediately. AHS hires really good people. I like knowing that everything is covered and I don't have to worry about having this massive expense. I'd rather pay the $60 or $75 every month and know that everything's covered. It's just $100 to call anybody out. We've had several things that’s gone down that costs a lot, and yet they covered it. But if they can’t fix it to a new status, they buy you a new one.

When JED Plumbing & Gas came out, it was good and quick. They were professional and on time.

Recently was the first time that we called them about the plumbing, and it was so good. They put us in contact with the contractor and we told them we have to have a weekend because I'm not mobile so my husband would have to be here. They said that was fine. The tech knew exactly what to do and he made it so simple. He had to do the roto rooter through the house underneath. We were afraid that they were gonna have to break up the bathroom and take everything up. But we didn't have to do any of that. We were pleasantly surprised.

My refrigerator stopped working. The AHS rep I talked to was tremendous when I called. She agreed that there was no reason I need to wait two weeks. She said, “Let me look up what company got assigned.” She said “I'm reassigning you to a new company. You should hear from them shortly and they'll get you taken care of.”

There was a problem with a dryer install and I couldn't be there. We had a fiasco getting it installed. When the crew finally came out and brought the dryer and got it hooked up and everything was right, there was no power. We thought maybe there was a problem with the electrical outlet. It turns out, they had blown a breaker. American Home Shield sent out Bradley Electric and they came within a few days. They just flipped the breaker switch and I was kicking myself because we had to pay the $100 fee just for them to come out and do that.

I like American Home Shield. It’s easy to set up. The website is straightforward. It’s a lot easier to use than I expected. I put in what’s broken, and somebody comes out as soon as possible to fix it. It’s straightforward. The only thing that I was confused about was I thought it was $75, but I learned it was 100 when I started using it. The fan at the bottom of the dishwasher melted, so we had to get a new one. We’re waiting for AHS to call back about the part. They said they would call us back in a few days when the part was ready, and install it. The garbage disposal stopped working. The techs came over and fiddled with it, and it somehow started working again. It took 5 minutes.

My AC went out, so I called American Home Shield. The technicians who came were very friendly and efficient. We had an issue with certain things not being approved in the past due to misunderstandings. I think it's from whoever takes the call because they were foreign-based. They didn't understand exactly what the issue was, so it got denied.

The United Temp techs came out for a garbage disposal and they replaced it. The techs are always good.

American Home Shield did well. Our second AC unit was clogged, so they sent someone out who unclogged it. It's been hot out here in Texas, so he came out and did it swiftly. So, it was good. Having the warranty is well worth it. Any homeowner should have it.

One toilet wasn't working at all and one was leaking. I called on the a Sunday and the contractor called me Monday to make an appointment for Wednesday. On Wednesday, they were supposed to come and my appointment was from 1:00 to 4:00. I had to go to work and it was 4:00 and the tech still wasn't there. So, they made the appointment for Friday. But they called me that Thursday and said a guy could come then. That was good because Friday would have been wrong for me. The tech fixed both of the toilets.

The water pump of my refrigerator was making a weird noise. Water was not flowing through the filter. American Home Shield was fast to send the GE technician. He replaced it within an hour.

I put it in a claim for the hot water heater and for a pipe leak with American Home Shield. You can do more than one claim if it's the same category and you only have to pay that one service fee. The tech I had was extremely difficult to deal with. He would say he would be here at one time then he wouldn't notify us ahead of time that he wouldn't be coming. We would sit around all day waiting for him then he would text us mid-afternoon and say, “Sorry, I didn't come. I'll be there at this time.” That was probably a week or two of runaround with him. When he came out, I told him I only wanted what American Home Shield was going to cover. We had a filtration system on. He said American Home Shield didn't cover to get that replaced so I told him that I didn't have the extra money to put on it.

I was out of town and my son emailed me and told me that the AC wouldn’t turn on. I did a claim to American Home Shield. When I got back home, they had fixed it but it was making a weird noise. The guy went upstairs and he said that a fan in there was messed up. He fixed that, too. Ever since then, it’s been great. I dealt with the guy the second time. My son dealt with him the first time. Talking to my son and what I dealt with, the guy was really professional. He was a lot better than the last guy they sent out for the washer and dryer.

So far, I've been satisfied with American Home Shield. This is the second house I’ve had with them. Price Right Plumbing came out recently for a water heater that needed a part that was replaced. They did a great job.

The AC unit was turning on, but it wasn’t blowing anything out through the vents. I had a technician from another company already come over to diagnose the problem. So that way, whoever American Home Shield sent out, they would already have an idea of what was going on. American Home Shield sent Amazing Comfort and they found out that it wasn’t the blower motor, as the original company had said, but rather it was the squirrel cage bolt that came loose and fell down. So it was a quick fix. The tech took about 20 minutes. He was great. He was very punctual, and courteous. He gave me a heads-up call when he was about 10 minutes away from the house, which helped me out. I didn’t have to ask him to put on the booties before walking through the house, he just automatically did that. He was very professional, and efficient.

I set up a contract with American Home Shield in May and paid for a whole year of service. That would give me a discount if I paid for the whole year. I used them for a claim for the first time and the gentleman that came had a long conversation with my father then left a copy of the diagnosis he had. On the diagnosis, the issue had nothing about hail damage or anything weather-related. When I called to get the diagnosis from American Home Shield, they said that the technician said that it was due to hail damage. We haven't had a hailstorm in over five years. But the home warranty would not listen to me and they were not believing what I was saying. I asked them to call the gentleman and they said they did and they confirmed that it was hail damage. When I called the company, Service Pro, they denied saying that. But they had sent pictures and American Home Shield made their diagnosis based on those.

The washing machine stopped draining. I filed a claim with American Home Shield. They assigned a contractor, CRJ Enterprises. They performed an inspection on the washing machine. They said it could be repaired potentially, but it would be a very short-term repair. Most of the components internally were rusted out, so it needed a transmission and a water pump. They said pretty much that whenever they put a new transmission in it, it would provide too much torque, and it would just strip the washing machine out. So, his opinion was that it just needed to be replaced. That was what he referred to American Home Shield.

I've had some good experiences and bad experiences. I have a kitchen faucet that was supposed to be fixed back in May and I'm still waiting on the part because it's not working again. The tech came out and didn't have the right part. The tech said he would call his supplier to get the part. I'm still waiting for the parts and it has been a week. I could have just called Kohler and got them sent. But Sergio doesn't want to use their parts because he said he wants to use his own part. But he replaced the o-rings on the kitchen faucet with the o-rings that Kohler sent me. And he came out and replaced the o-ring on the sprayer, which was good and that worked. However, the kitchen faucet went out in May, when it started leaking in May, and it started leaking again when I came home and the technician had to come out in July. I had to have a new service request. So, there should be more than two months between when something breaks and when it breaks again.

My washer wasn't going through a complete cycle. It would get as far as the rinse spin cycle, and then it would just start over again. Abella came out and I was very pleased with the service that they supplied. They said a lot of times, the issue is caused when the shock system under the tub wears out, and then the wobbling causes the machine to try to trigger itself to restart. So the tech replaced the shocks. It took away all the little shimmy and shake.

I gave them a call, explained the situation, and the same day, I had a technician come over and fix the issue. It was really fast and easy process. The contractor called me a little bit after I submitted the claim with AHS. Then they sent the technician that same evening. It was really, really nice and really, really, really thorough.

We noticed a leak in our basement. The tech came out and told us that our shower down there was not properly sealed. The guy was friendly and he explained everything easily. Having AHS is a pretty easy way to make sure the house can still get taken care of. And it's affordable.

Service was pretty good. But there is a 40-minute wait every time I call and most of the people don't speak English as well as one would hope. Also, it's hard to get a hold of a supervisor. But the techs are good. They did an AC repair and did plumbing. They're having to come back and redo but I haven't heard from them. By having AHS, I don't have to pay the full service fees and I get faster service.

We had a problem with our air conditioner at our house. American Home Shield assigned a company and the company is Fast Response Heating & Cooling. They were supposed to come out Monday but they were a no-call, no-show. That is the second time that they've done that to me. American Home Shield seems to be responsive whenever I call them to complain about the company that they have contracted but at this point, we have reached an impasse. But they're saying that they have contracted Fast Response Heating & Cooling so they have to let them complete the call and get me working again. American Home Shield is responsible for this because it’s their contractor.

I explained to American Home Shield, and lo and behold, something came up on my computer that they had contacted the contractor who we had a good experience with. My ac wasn't blowing out cool air. It’s working good now. They knew all about it and fixed it. It was very simple. I would recommend AHS.

My washer quit washing then it stopped. The issue was something electrical. The tech fixed the electrical thing and it started working again. When we tried to use it the next day, it quit again. When he came back out and checked everything, the issue was the motor. I was very pleased with my experience with the contractor. The tech was extremely clean with what he did. He was very mannerly too.

The AC unit wasn't working properly, and it kept blowing out air but it was hot air. We wanted to see what was going on and the repairman fixed it quickly.

I made a call about a plumbing problem and AHS sent somebody out pretty quickly. The techs were polite and they fixed the problem.

My refrigerator went out one time and it was over three months before I got another one. Parts never did come in. When they did come in, I had already bought a refrigerator and told them "Just do what you have to do to close this out on that case or whatever." I had to go and buy a refrigerator during the summertime months. I have children, and I can't be without a refrigerator. Also, technicians have been out six times to fix my washing machine for the same thing. One time American Home Shield paid over $300 for repairs, which was ridiculous. Then somebody came back out for the same thing. The machine won't wring out the clothes. The people they’re sending out are piecing it together like band-aiding it.

The hot water in the shower didn't work, but it did in the sink. I couldn't change the part myself. I reached out to American Home Shield on my app. KAA came out and they were great.

My oven was reading F3, which caused a beeping noise. When the stove reaches the temperature that it's supposed to reach, it beeps. This was a continuation of beeping. Also, the display was not working. I spoke with an American Home Shield rep on the phone. The tech came and replaced the sensor, and he had to order the display and that took a couple of weeks. He came as soon as he got that and replaced that.

I had a situation with a plumber who came out when there was a TOTO toilet to fix and they did it immediately. They did it well, too. But they had it as a closed out deal and yet, it was not. They did not put it in the record that they still had to to give me a kitchen faucet and a bathroom faucet, and install them. And it had been since the beginning of April that the plumber had not turned the report in. Every time I called or texted them, they'd say they'd look into that. But they didn't take my calls or respond to anything. I called American Home Shield at least 15 to 20 times and they kept telling me that they'd expedite it and send it to the contractor division. Also, when I couldn't find the number for the retention department, I couldn't get anyone to give it to me when I called in. I told them to have them call me and there was no call. I had to go buy my faucets myself and hire my own plumber to go out and do it.

American Home Shield’s service has been pretty good and I got what I expected out of it for the first couple of years. But the last time I had a claim, it was like pulling teeth to try to get somebody to come out here and take care of it. And we're really no further along now than we were almost a month ago when I put the work order in for the air conditioner. We have seven in our house, so it's not like it's end-all, be-all. But it’s in our garage and we use our garage for more than just cars. It's 105 degrees here for the last 45 days, so it gets a little warm in there.

The techs who came for my AC were really nice. I called on a Friday and they were out that following Monday. It was quick. It was an easy process.

So far, American Home Shield's service hasn't been bad. It didn't get off to the best star, but they're pretty prompt. I call them for my claims and their claims technicians are good. They take the information, and on the same day, they assign a contractor. Having the home warranty is worth it. It costs less money out of my pocket. They quickly assess whatever the problem is.

I had an AC problem and American Home Shield sent out RocTex. JT was great. He really couldn't find an issue. He cleaned the unit, sprayed it and did what he needed to do. The unit is back to normal.

I wasn't too happy about the $10 increase in the price of my contract, but outside of that, I have no complaints. I call in or set up things online, and American Home Shield replies promptly and provides me with a server real quick to handle my issues. I'm happy with the service, and I like it a lot. The guy from the plumbing place was so amazing that I said, “Oh, man, if I can keep this guy as my personal plumber, I would not be upset.” He came in, answered every question accurately and knew what he was talking about. He was straight to the point, and it didn't even take him that long to figure out what the issue was. I said, “Okay, he has a lot of experience under his belt.” I was impressed. I've had American Home Shield before, and every time I've ever had any one of their agents come by, everybody has always been very professional and nice. I can talk to them, ask some questions and they give me feedback.

American Home Shield did a great job. I called my claim in. And the contracting company got ahold of me the next day to set up an appointment for the day following. I couldn't have asked for better timing.

It used to take a very long time to get someone on the phone at AHS. Also, when I had an issue where my washing machine went out, the people that they assigned it to were saying they couldn't get out of here for a week. That wasn't going to fly, so I called AHS and they were able to find somebody that could come the next day. Other than that, I have been very satisfied lately with AHS. When I filed service requests for a microwave and a washing machine that stopped working, I got the replacements quickly for both. It took around a week's time from the time I ordered the replacements to the time the company came and installed them.

Both the contractor and American Home Shield were very professional. The tech let me know what was going on and asked me questions too. The tech who came today was good but I didn’t know that I needed to buy the air conditioning filter. I didn't know where the problem was so when he finished, I had to go to Home Depot and buy one. But he did a great job. The water goes down slowly when I wash my hand on the right side of the sink, which was the one that was working before the garbage disposal. But nothing is leaking and I’m gonna give it a few more days.

Filing claims to American Home Shield has been terrible. I submitted a claim three times before they finally got it right, and it took over a month to get somebody out here. He did a fantastic job. He said that there was a pinhole leak in my Freon line. He said he sealed it up with the dye he put in it, but he said that if we have any problems within 90 days, we can call the company back and they'll come back out for no additional charge.

Some rats chew through my AC wire on the outside of the house but they did it in such a fashion that it really destroyed all the wires and the AC wouldn't turn back on again. So I called American Home Shield and paid the 75 bucks. I know that they take a little bit of time to reach out to the techs, so a minute later, I gave the contractor, Crispy Air, a call and told them the ticket number through American Home Shield. Then they started the process and a couple of days later, the tech came out first thing in the morning. Two hours later, he rewired it all and the AC was back up.

When I had a dishwasher problem, it took a week waiting for parts, but other than that, the service was great.

We specifically bought extra coverage because we had a hot tub. The last claim that we had was when our hot tub had a leak. But when we got down to it, the specifics said that the only spas that were covered were in-ground spas and not above-ground spas. So the claim was denied. The verbiage was a little misleading. But we did have some appliances that didn't work that American Home Shield replaced for us. So that was nice. In general, the service is good. But it depends on the providers. It's hard to find people to work on stuff these days. So sometimes it takes a little bit longer for people to respond than others. When I can do the service request online, it's nice. But if I have to call, it takes longer because I have to hold for about 20 to 30 minutes.

Anybody who’s come out from American Home Shield has been great. Nobody has been bad or gave us any bad advice or did bad work. The people are very nice and knowledgeable about what they do in the department. If they can't do it, at least they're honest about what they can do and refer us to somebody else in the company that can do it. So they're very helpful. The last recent company that came did our toilet and the floor. The toilet was leaking water, so they had to seal it and put in the floorboards. AHS has someone come out and service our pool every year as well, and they turn it on and off. Overall, American Home Shield is a good company, and they save us money. If we regularly call somebody else, it'll be twice or three times the amount of money.

American Home Shield works with foreign people versus English-speaking people. When I'm asking for a certain thing, like when I asked them about fixing the bathroom, I just have to explain myself a couple of times. It’s just me having a hard time understanding them. Other than that, their customer service is good. Their personnel are okay. Also, the tech did good. He was nice and professional. He came in, did what he wanted to do. He had to put a hole in the wall downstairs in the floor to get to the toilet, so they have people coming out tomorrow to fix the wall. They put an order in, said it was them who did it. They called me yesterday to schedule for it tomorrow to go ahead and fix it.

I needed to use American Home Shield on two occasions with horrible responses. My water heater went out 6 months ago and AHS never sent anyone to fix it despite frequent calls to them. I had to pay to have the water heater fixed. Last week my air conditioner went out in 100 degree heat. Again, AHS said they would have the company they use call me. No one ever called. I called the company assigned to my case and no one ever answered. I subsequently found out the company I was to use had filed bankruptcy!! I had to pay $8000 for a new air conditioner. I am so furious with this company and I cancelled them immediately. I paid $46+ per month for absolutely NO SERVICE.

In the beginning, I started to have some issues with the tech diagnosing the issue right. He didn’t take his time to find out what the issue was. He told me that the issue was fixed, but then the issue really wasn’t fixed. I called American Home Shield and told them that I didn’t feel like the guy was doing a thorough job. They called him and then somebody else came back out. The second person was great. I like the peace of mind of getting AHS to fix any issues that may arise with my appliances.

I recently purchased a property for short-term rentals. I decided to purchase a home warranty so that I am covering in case anything goes wrong. I experienced my first issue a few weeks after purchasing the warranty. My HVAC unit was not cooling off the house. It was very difficult to reach somebody to, and take a look at the unit. You cannot make a claim or do anything before paying the service free. Eventually a servicing company contacted but was unable to take a look at the unit for a few days as it was a holiday weekend. I contacted 3 other AC companies who took a look at the unit and told me that the unit needs to be replaced. Eventually, when the service people came to look at the unit, they washed down the unit, added some cooling liquid, and told me that the unit is working despite it being unable to cool off the house. Needless to say, I had to replace the unit on my own (as it was "working" and were unwilling to stand behind their product).

My water heater went out and the the plumber who came had to replace it. He was very professional, and so far, so good. We've got hot water. I like American Home Shield because it gives me an option. I just went online, sent a request in, and within minutes I got the information of who was gonna come out. I also love the fact that we get a picture of the person who’s coming.

It was fairly easy to do the claim for the AC unit. I also sent in a claim when I had an issue with the microwave. American Home Shield sent out a technician to diagnose the microwave. He found out there was a issue with the microwave, but he said, “Hey, we don't fix microwaves.” So they put another claim in for a different contractor and they replaced the microwave. So that was good. But I had an issue with the garage claim. American Home Shield doesn't cover much for the garage. So that was a bust of paying a deductible for that. That's probably due to the policy I have because I heard if you have a super different policy, then everything like a garage is pretty much covered.

We're in the process of selling our home and we needed to get our AC serviced as part of the contingency. I contacted American Home Shield and said, "Hey. I just need a basic AC service." They sent out Grace Heating & Air and the tech added three pounds of Freon. He said, "Okay. Your AC is fine. Everything's good to go.”