American Home Shield Reviews

I spent several weeks without my air conditioner. I was very uncomfortable during the heat of the summer. They didn't seem to get the problem right the first time. When the contractor came out, they said they had to get the part. Then they came back with the part, but then that didn't fix it. It took a week for them to come out the first time. Then it took a second week for them to come back out and fix it. But it's taken care of. Everything's working sufficiently now. The guys were good. They weren't disrespectful. They were very informative of what was going on.

I hate American Home Shield. I'm paying them money each month for nothing at all. I'm looking into changing my home warranty company. They should stop telling customers they are covered in their contract but whenever anything breaks down and you call them, they tell you that they don't cover. They told us that if anything's wrong with my air conditioner and I needed a new appliance, that will be covered in my contract. But when my unit had to be changed, they were only responsible for $1,000 and I was responsible for $2,000. They did not tell me that before I signed that contract with them.

The ice maker went out and the refrigerator was not properly cooling. It was in the evening when I made the request for service. So, I called the contractor the next day. Sugar City was awesome.

I've been pleased with American Home Shield. They've been very responsive. I've used them several times, the service calls have been timely and professional. I'm able to call and get service out if anything breaks, know that it's covered if there is a repair required, and pay a certain set service fee. Recently, my kitchen sink was stopped up. We had put some Drano down so when the plumber came out, it wasn't stopped up anymore. But he said I had 30 days to call back if it stops up again so I was thankful for that.

I called in and made the request for the service that I needed. They were breezy. The contractor came out on two occasions. One occasion was to look at my inside thermostat. The other was to look at my outside AC unit. It was not cooling at the time. Get American Home Shield. My sister’s already doing it.

My AC wasn't working. Once the contractor came out, it was an electrical issue. AHS sent out Lite It Up Electric to fix it and they were excellent.

I like American Home Shield's quick responses. Everything is clear with their notifications. And they try to get me connected to someone right away. I like it. The tech found a thick paper strip in the blower that may have caused the loud noise. He was good about everything.

Appliance Service Center was too good to me. I put a claim in for my refrigerator and my washer. The refrigerator was not freezing and the washer was not spinning our clothes. They worked on the washer first. For the refrigerator, there was a little problem. They ordered the part. They put it in, and it's working now. Every time that I got a problem with, I call American Home Shield. They are able to understand the situation and come quickly. I’m happy.

I've been with American Home Shield for a long time and in general, I am very pleased. I just have had one issue, which came up again at this last service call. But once they selected the right provider, it worked out wonderfully. I have a stackable washer dryer and it’s in a closet because we don’t have basements since we’re not living in a house. American Home Shield’s policy is that we have to pull it out, then they will fix it. I have to give them access. So, I gave them access. It’s not built-in and the techs don’t have to take a cabinet apart. They didn’t have to pull it out. It’s very heavy and it’s connected with gas lines. AHS sent someone out and when the guy came, he said he was not pulling it out. Because this noise that I was hearing was not gonna do anything. I’m just concerned about it. And he was right, that noise didn't harm anything.

Having AHS decreased payment for repairs. The techs recently came out to work on my AC and since then, it's been working fine, fortunately.

My experience is very good. Whenever I need it, I get help and I get things fixed. American Home Shield is approachable. When I call, I am able to connect with an AHS customer representative. Also, there is a follow-up whether my issues are fixed or not. For our electrical complaint, the person who came to check told us our panel needs to be repaired because it is quite old. He told me he was going to order some parts and when those will come. I am a happy customer.

The air conditioner was engaging but not going and I did the claim online. American Home Shield's website was extremely simple and I was pleasantly surprised. They scheduled an initial appointment and I informed them that I had a seven-year-old special needs child at home. So, they called me when they had a cancelation. AHS gave me the technician’s name and the time he would arrive, and he was early. So, it couldn't have gone any smoother. The contractor, A-1 Quality Care, did a great job. The technician was extremely knowledgeable and was able to identify the problem quickly. It's been a pleasant experience. You make your payment the one time for the year and if something goes wrong, AHS does what they say they will.

My outside condenser broke down. It's no longer heating. Someone has been out to examine it and deemed it unfixable and it has to be replaced entirely. So, we're waiting to set up the final appointment to get rid of the old unit and replace it with a new unit. The process with American Home Shield is a bit frustrating, but overall, compared to coming out of pocket by ourselves, it is great.

We had an AC claim which the techs couldn't fix at first visit. But now, everything is good and we are happy with American Home Shield.

The air conditioning unit was blowing hot air. The techs came out the following day after I inputted the request. They were able to fix it. Everything's been great so far with AHS.

The service seems to take a long time. We went 10 days without hot water and we went over two weeks without air conditioning. After sending in a claim, the contractor right away got ahold of me. But then getting the part and getting it ordered took a while from Home Shield. So it wasn't the contractor. The contractor has been great. American Home Shield is good. There's security that if something happens we know we might have to be inconvenienced, but it's covered. We're very happy we took it out. But sometimes I wish it could be faster.

I'm gonna be out about $5,000 to redo the whole bathroom and the experience has been very nerve-racking. I had an issue because of that situation with the AC. It was leaking into my ducting under our mobile home and American Home Shield denied my claim for leakage. A repairman from US Air went to look at the ducting but was too afraid to go under the mobile home. He just wrote it up that it was a rodent tear, but it wasn't. We had to hire another company to come in and give us a quote on it. They found no rodent tear and we had to pay them 80 bucks to tell us that.

I had several problems with American Home Shield's plumbing contractor. They are horrible. I have problems with having good plumbers come out. I live in a gated community and it's required that you go through a security guard. You have to have a valid driver's license to drive in for insurance purposes. If you don't, you have to park outside the gate and walk in. For a plumber, they need their truck. American Home Shield was sending out plumbers without a valid driver's license. As a result, it delayed my work for weeks. It ended up being around Easter time. This wasn't the first time. The first time, they were able to work it out.

I called American Home Shield for a claim and customer service helped and handled the matter very well. I called on Monday and they said they didn't have anybody they could get right then. They told me they will call me when I would be able to get somebody. They called me on Tuesday and I talked with Pamela's Plumbing on Tuesday afternoon. They said the earliest time they could get here was today, between 9:00 and 1:00. At about 9:15, they were here. Pamela's Plumbing was excellent and they went through everything. I showed them where the spouts were outside and they ran their two lines and unplugged the drain. They had a little problem with the waterspout. They broke it but they replaced everything. They fixed the issue.

My washer and dryer both needed to be worked on and I got a name of someone who would come work on it but the guy was five hours away. He didn't live in Wenatchee and instead of him calling and telling me he wouldn’t be doing the work, I kept waiting for a call back from him. When I finally got back through to tell American Home Shield he wasn't going to come, it was weeks. My first call was May 18th and the service got done last week. AHS should be more careful that they choose an appliance repair person from the area. The guy was clear across the state. But when AHS did get Wenatchee Appliance, they got here in a couple days, ordered the parts they needed, put them in and did a great job.

Sirius came out and took care of my AC problem immediately. They had to replace a fan motor and got our AC working back again within 48 hours of the call and 24 hours of when it failed. When I made the claim to American Home Shield, the motor was making noise. So, I knew the bearing was going out. Then, the next day, it seized. So, he was able to change it. He told me though that if the motor hadn't seized and was still spinning, he couldn't have changed it, which I was shocked about because it was definitely on its way out. He said the warranty wouldn't cover it if it was still moving, even though it was obviously going to die. At any rate, we got it taken care of.

The air conditioner unit outside was making too much noise. It needed new bearings and a new motor. Rose Heating & Air came out and they were fantastic. They got the work done on that day.

The drain for the air conditioner was stopped up. I did a claim on the computer. I'm not a computer guru and everything worked okay. American Home Shield sent me something on the computer saying Service-All would be responding to the call. The guy that came out, Jamie, did a good job. In the past, I had some other people who didn't do too good on some air conditioner work for me. I was not happy with it, but Jamie seems to be knowledgeable. He came and took care of the problem. I would not accept Service-All's call unless Jamie came out because some of the other guys that came out here in the past made a big mess. I've had to get a guy from the coast to come up here and fix my air conditioner finally after Service-All messed it up.

We closed on the house last month and when we did the rekey, the claim process was quick and easy. We did it all online. Everything’s great too. The service guy was in and out in 20 minutes too.

My AC gets nice and cold at night, but then during the day, it does not work. It gets very hot in the house. The AC Plus tech said it's because there's a heat surge and the air doesn't run because it's over-working itself. So he said he was going to clean it out. He did a cleaning on the outside system. I told him to come check the upstairs but he said it was too hot. But there's nothing wrong with the upstairs. It looks fine. After he was done, he said the filter was changed and everything was good. I asked him if there was enough Freon and he said, “Yeah, you got more than enough Freon.”

The AC wasn’t cooling and the contractor took a couple of days to come out but they finally came and repaired it. I’ve been with American Home Shield for six years and their system has changed a lot over the years.

I heard from someone within two days after I called American Home Shield. That exceeded my expectations. However, American Home Shield wasn't able to cover it because I had a cracked toilet. I had to get it myself and pay somebody else to install the toilet for me.

The plumber came out the very next day after I filed a claim with AHS and unclogged my sink and bathtub. The plumbing company was good. I've been with American Home Shield for almost 20 years and this was the first time that I got a turnaround with a call like that ever.

The contractor was was super friendly. The tech fixed up all the locks and got them all on the same key for us. He went above and beyond to help explaining everything and made sure everything was working properly before he headed out.

I filed a claim when the stopper on the two faucets was broken. But I was having a hard time online describing the problem so I called. The contractor that came out was professional. They looked at it, ordered the part and said they were coming back. They came the next day. I was satisfied.

It was great when I submitted a claim for the AC. The tech was okay. The AC still has issues, but it's okay.

The air conditioner unit was not cooling and then, it stopped running. A little jumper switch on the door of the air condition had gone bad and the techs said that part wasn't needed. They bypassed so that I didn’t need that anymore. The AC is working perfectly now. It's been a great experience with AHS. It’s been very helpful.

The ceiling fan quit but the light worked, so I knew that there was power. I filed a claim and American Home Shield sent someone out. I asked if it could be fixed and he said yes but he didn't have the part. It was gonna take about a week to get the part. He came back out about a week and put in the part that he needed. I had to go through a few companies because some of them didn't know when they could be out. The first company that was supposed to be out flat didn't show up. That was for another claim. With the ceiling fan, one company said that they no longer service those, or they don't work with American Home Shield. When I called American Home Shield back, I told them the company they referred said that they no longer are contracted to them and to make sure their contractors are current.

With the job American Home Shield has done so far, everything was done quite well. There was leakage in my kitchen. Rockland came around and they did a good job.

The fan of my air conditioning was not going and my house was almost 90 degrees. I called American Home Shield at 11 o'clock on a Sunday and they assigned AC Rescue. At four o'clock I called AC Rescue and they said they're open Monday through Saturday. That's not an AC rescue company. I called American Home Shield and said. How soon can I get somebody out here? The weather is over 100 degrees.” They said, “We're trying to push through.” On Monday morning, I called AC Rescue again, and they told me, “Well, I don't see your email. We'll get somebody as soon as possible.”

For my recent appliance claim with AHS, the tech found out the motor of the machine was completely dead. My machine was old. So he suggested replacing the unit because he said those units are nonexistent. They're working very well now. I am really happy with AHS. They do a great job and they do what they promise.

We’ve got the Platinum plan through American Home Shield. We contacted them because we had a leak coming through the ceiling, and it was a drain in our upstairs tub. The gentleman found it and fixed it, and he was very professional. The only thing we’re waiting on now is somebody to replace the hole they cut in the ceiling.

I had an issue with my AC and my washer and dryer. I called American Home Shield, I discussed my issues, they put in a request, somebody called me, and they came and fixed my problem as they usually do. With having AHS, you don't have to worry about a problem. You pay your fee and you get your product or the problem solved in your home. It's beneficial because you didn’t have to worry about a very expensive bill.

I put up a request for a washer on the 5th of July and I still haven't got a washer. They said they're waiting on the manufacturer to ship it to the warehouse now. But we don't know why we haven't gotten it yet. Other than that, everything was covered by American Home Shield.

There are things that I love about American Home Shield, and there are things that I'm not loving so much. I love their phone system and how they get back to the customers. We don't have to wait in a queue. It says, "You'll keep your place in line, and we'll call you right back." I appreciate the customer service. I also love that after a call, we can give a rating about how the call was. I love that it's so short.

I had no hot water, so I submitted the request. AHS responded quickly. Dunham Plumbing and Heating came out and fixed it. I highly recommend AHS.

The refrigerator stopped working. It was unrepairable so American Home Shield replaced it. We got a new refrigerator. My wife and I were satisfied. If anybody asked me, I’d tell them to try American Home Shield.

We had somebody come out and do the air conditioner. The unit wasn't working and all we needed was Freon. Everything went perfectly.

My dryer wasn't getting hot, my refrigerator kept cutting on and off, and my microwave wouldn't come on. I called American Home Shield over the phone and had no problem getting through. They told me somebody will be out and I will receive the information. I received the information through the email from AHS, and the person that came out contacted me as well.

I had a home issue that I had them send somebody out for it. The claim process went well and quickly. The technicians were really good. They were nice, on time and they contacted me.

ATR General Services didn't communicate very well to let us know what was going on. When they first came out, the tech let us know that we needed a new condenser and that it would probably be a few days before we got it after I asked the question. The next technician came out and after they ordered the part, he was having a hard time getting it in. He said that the condenser fan motor didn't fit the make and model of the unit, but didn't let us know how long it would be before they got back to us. We weren't happy with their service at all. I had just gotten out of surgery a week before and it was too hot. So, we had someone else do the condenser.

I had an AC problem and Elite came out. They were great. They were quick and knowledgeable and gave us the information that we needed. Having American Home Shield is worth the investment.

The plumber unstopped the drain but he did not change the wax gasket underneath the toilet, so it's still leaking. Other than that, AHS has been great.

I had the heater element go out in the dryer, then I had a door issue with the microwave. And I did both of them within days of each other through American Home Shield. The tech from Rick's Appliance who worked on the microwave was friendly and he came out two days after I put in the tickets. He saw the issue and he did not have the part with him but on the same day, he went ahead and ordered it from someone else. He drove out and got the whole replacement door for a fairly expensive like mounted microwave. It took about 40 minutes for him to go get it then he came back and fixed our microwave. So it was nice, quick, and easy. And there was no hassle. On my side, all I had to do was submit the thing online and just sign complete.

I am satisfied with what Lakeshore Plumbing did. The plumber came out when he said he would and he went through and corrected everything.

I had a problem with two of my bathrooms. One of the problems was the faucets were old and one of them had come off. The plumber that AHS sent out said the problem was beyond his scope and that it had to be handled by a company that works with older homes. He said, “My buddy works with older homes, and he can come out here in the hour.”

My fan was broken. I filed a claim to American Home Shield and it went fine. The guy from Shaw Electrical came in and saw that the motor was going out. He put in some kind of thing to get a new fan, and they put in the fan. Overall, the technicians that were sent out for our claims were fine, except the first person they sent out for the toilets was highly unprofessional. His name was Ronnie. He had rips all over his clothes. He kinda scared me the way he was dressed. He did seem to know a little bit about toilets, but he really didn't fix the toilets. He figured out there was something that the one toilet needed to be replaced.

Having American Home Shield caps your minimum exposure to cost of repair. I’ve used it once, and the technician who came was great. However, I just got a lesson in how to use my washing machine for $100. It wasn't filling with water, and I thought it was broken. It wasn’t filling because it had no clothes in it. It didn't feel the weight, so it didn't work.

Our old bathroom exhaust wasn't working. We put in a new one and it was very fancy. It had a Bluetooth and a light in it. We made sure there was power to it but for whatever reason, it wouldn't come on. So, we made a claim with AHS and when the tech came out, he was very polite and professional. He came upstairs, looked at the situation, and asked us a few questions. Then, 10 minutes into it, he said we just needed to plug the switch panel that came with the exhaust into the wall. We thought that was optional and it was really kind of stupid of us. But he was super funny and cool about it. He immediately fixed it and in 10 minutes, he was gone. All in all, AHS provides me peace of mind. If something falls apart, as a new homeowner, I feel like I need them.

I’m not happy about the price ‘cause it went up a lot since when I first had American Home Shield. This is my second time using it. The first time I used it, I still had to pay an extra $700 for a hot water tank. But recently, my whole house air conditioning stopped working. A contractor came out and I was very pleased with them.

Our air conditioner was blowing hot air and we weren’t getting any cold air on the other unit. The contractor checked both of them to make sure they were fine. They were very professional. American Home Shield initially gave us a different company and it was going to be almost 10 days before they could come to our house. I wasn't gonna do that. So I called back American Home Shield and they got us this other company. They were there within three days. Customer service at American Home Shield is very good. They've always been good to us and that’s why I stayed.

I've been with them for 28 years and I still had to pay $4,000 out of my pocket to get my air fixed. They said they don't cover modification, which I don't know what the modification is. The only reason I kept them was because of my more expensive stuff like my electrical and my units but I don't see any point in keeping them if I still had to pay out of my pocket. Also, they gave me such a hard time about getting it fixed. I'm not gonna stay with them.

The faucet came loose from the sink and it took a week to get it fixed. The reason it took so long was that American Home Shield had to approve it and that it was in my contract. So that took a couple of days. Once they approved it, the rep called back and said that they can have someone out the next day to fix the problem. Then they came out and fixed it. They had to bring a new faucet. I'm very, very satisfied.

Someone came to fix a hole that the people who came before them left, and the guy did a good job. American Home Shield's customer service is pretty good too. It's easy to get in contact with them, and I'm able to get somebody who knows what they're doing to come out and fix the house, but the urgency of the people they select to come out could be improved. There's no urgency.

I submitted one claim and then got that issue taken care of. With that being fixed, it highlighted another issue. So I had to file another claim. But everything's completed now. When I had some issues with my air conditioning, I got a call from the air conditioning contractor within 24 hours of calling American Home Shield. American Home Shield is very responsive. The contractors that they assign have been great to work with. It gives me peace of mind knowing that I'm not going to have a surprise $3,000 repair to air conditioning in July and be stuck having to go out a lot of money.

The HVAC unit was not pushing any cold air at all. It services the upstairs. The claims process is relatively straightforward. Once you submit the claim online, they send you a notification that the claim has been received and it's been processed. The next thing you get is a notification. I personally get one via email and text. American Home Shield will send an email that articulates the company that has been assigned the ticket and whether or not it has already been scheduled by the time that email comes out.

I didn't have any issues with filing the claim. I did it online and it was pretty easy. But the technician that was sent out didn't seem too knowledgeable or sure of what he should do to fix the problem. The problem still hasn't been fixed. They gave us a quote for something they thought would fix the problem, but the amount was astronomical. So I'm working with another air conditioning company right now to try and fix the problem.

American Home Shield has a seamless and straightforward claims process. I was able to go online and figure out pretty quickly how to do that. The only thing that was slightly confusing was what was covered. So, I just had to do a quick review of the policy to make sure my appliance was covered under the policy I had before I submitted the claim.

Here's what you can expect when it's 100 degrees outside and your air conditioning breaks. 1. Call AHS, wait on hold for an hour. 2. Pay $100, wait for their referred contractor to call. 3. Contractor says, "We can come out in 2 weeks." 4. Call another contractor (ours came out in 24 hours). 5. Call AHS back, wait on hold for another hour. 6. Ask to cancel the service call. 7. Argue about refunding the $100. 8. Ask for reimbursement for the work done. Yeah, good luck. 9. Ask to cancel the warranty for a refund. Sure, but the cancellation fee is almost as much as the refund. Not worth it, STAY AWAY.

Our fridge broke and we booked a service, but AHS' low-bid contractor failed to show up 5 times in 2 weeks with ZERO communication; after a while we had to switch providers. We requested the original contractor be blacklisted but I doubt that happened. We repeatedly requested a phone follow-up from AHS, but they never called; we had to call & even then they didn't help. Every time I called, I had to wait to get connected to someone overseas who could do nothing but book another service appointment or "elevate" the matter to their supervisor. When I spoke to the supervisor, they just said there's nothing they could do.

My oven wasn’t working properly. I called American Home Shield and talked to a representative. It took quite a while to get everything taken care of, but the service people did a great job. As they left, everything seemed to be working fine.

My wife called and set up a service request for our AC. The biggest challenge is, in our area, it seems to be difficult to find a vendor, so it took several days to find one. It was a little warm for eight days, and we're not used to that weather up here in the mountains. Other than that, the vendor that came out was great. They took a look at the system, diagnosed what the issue was, and fixed it. They had to replace one part and they had it with them. They were done in 20 minutes.

So far, AHS has been great. It's really easy to schedule online and someone comes out pretty quickly. We've had two people that came out and both were very nice. Recently, we had a claim for the microwave. The tech was quick, timely and fixed the problem.

I had issues with the air conditioning, the overhead lights in the kitchen, and the washing machine. I had to pay 100 for the service on each one of them but everybody was very timely. Within 48 hours, the techs resolved everything. If anyone asks me about AHS, I'd tell them that it would be a good idea to sign up.

My air conditioner was not cooling and I requested service online. It was on a weekend but about 24 hours later, NWA Cooling reached out and scheduled an appointment for them to come out and look at it. They let me know the day and what time to expect them. The tech called when he was on his way and he serviced my unit. It was a good experience.

I had a good experience with AHS. I sent the email out for a claim. They emailed me back, telling me who was gonna contact me. The tech contacted me, came out the next morning and got it fixed. Our AC has been working fine.

So far, it’s been a pleasure dealing with American Home Shield. I called them for a dishwasher that decided to quit in the middle of a cycle on its own. They sent a person out and charged me for a service call. The person had to order a circuit board, came back about two weeks later, and installed the circuit board. He was polite and timely.

I had a situation with my washing machine that took quite a while. It had something to do with the control switch. The tech diagnosed that and he had to get approval. A month or so into the process, the contractor called and said, “Okay, we got the part.” We rented a washing machine because it got to the point that it was a little lengthy. Other than that, the tech was great and they saved me some money. We're grateful. The washing machine is up and running now.

The door on the oven had shattered. The contractor did a video on my stove and they said they would give me a new door. But I'm dissatisfied with AHS because I had some problems with them. Someone called me back and they said that they told him that somebody busted it. That was not true at all. That stove has never been used. I told the rep, "I don't know who told you that, but the last report I got was that they were gonna give me a new door." She said that she would check into it further. But I haven't heard from her.

I put in a claim for the refrigerator. I had flashing lights and the water and the icemaker didn't work. I recently bought this property and I didn't have a filter. The filter was down low rather than the filter that I had had in my previous refrigerator had been up in the refrigerator compartment. But this one was down below the door level. So I hadn't even known that there was a filter down there. But the contractor that came out showed me and they gave me the number of the filter to order, which I did. Then I put the filter in. I had trouble getting the filter in but I still didn't have the water and the ice. Then I had a problem that the dishwasher had died. The contractor pulled out the dishwasher and there was a part in it or something that had melted. The tech said they would recommend that I get a new one.

The garbage disposal wasn't turning on at all and the contractor went in there and took it apart. He cleaned it up and now, it works even better than it did before. People should look into signing up with American Home Shield. They're great. I'm in the process right now of trying to get my mother to get this insurance thing with them too.

I'm very happy with American Home Shield’s service. I had an AC issue and I made the call and I thought that it would be a long wait because of everything that's going on around us, but the rep assigned somebody and the tech came the next day. He was very professional, knowledgeable and fixed the problem for me. AHS has worked out for me in a very positive way. I recommend it.

The techs that came out for my plumbing issue were great. They were really fast. They came out to see what the problem was and also came back and did the repair as well. I would use them again.

When I reported that the microwave was down, the service guy that was supposed to come out and look at it took forever to come out, and I was having to call him. Finally, I got him in to look at it. He was there five minutes and he left. We got our email in to pick our new microwave. We did that. They told me it was going to be delivered. When the delivery guy got here, he said he was just here to deliver it and not to install it. So, I have a brand new microwave sitting in my garage right now. When I contacted American Home Shield last week about it, they said that the guy who delivered it was supposed to install it. On the call before that, the service guy that had to come out was supposed to install it. I called him for a week and he would not answer my calls, he would not call me back, and would just send me directly to voicemail.

The icemaker was not working. The technician came initially to do the diagnostic and then came back with a replacement part. He was very professional and efficient. It was a positive experience.

Max Appliance Pro fixed the stove and refrigerator and everything was lovely. The young man that fixed it was very professional and polite. Everything was taken care of in a timely manner.

American Home Shield sent somebody out quickly. He fixed one thing but said the other thing was not covered. He said it's probably leaking from the foundation outside and coming in the wall into the bedroom. They don't cover that even though it was leaking from a pipe. He said it would be $1,000.

Every time I call in, I always have to pay a large sum of money to get something repaired. Whenever I explain what I wanted to have done, as a consumer, I don't understand it. That's why when I called them, I explained what I wanted to do. I said, “I want my AC to be covered. I want my hot water heater to be covered.” I want it to make it to where if I have any repairs, I'm not going to be out of pocket. And they said, "No. We cover the AC. We cover this. We cover that.”

The AC unit was leaking. I submitted an online claim to American Home Shield. The only thing is that the website is so limited to the options that I have to let them know what's going on with my problem. With the AC unit, there was no leaking in the options. I couldn't explain to whoever was going to schedule my visit that there was a leaking problem. So, it's very limited when it comes to that. Other than that, the AHS reps are very professional and my experience overall so far, has been really good. AHS is a good home warranty. People should give it a try.

We were doing laundry, and we figured out that the washer wasn't really draining things the way that it should be. So, I gave American Home Shield a call. I spoke to a representative right away. It was kinda convenient. They did a diagnostic, and we did that through FaceTime. So, I thought that was kinda cool. They were attentive, too.

The last couple of claims I've put in, American Home Shield wouldn't pay this last one with the plumbing. My toilet was cracked. And they said they couldn't fix it. They would replace it but that was a lie because they didn't agree to do it. They wanted to charge me $450 to replace the toilet. I already paid $75. So that's $525 to replace the toilet, which is crazy. I had my air condition and I needed to fix it, and they wanted me to pay an astronomical amount of money to get it done. I went out and purchased a new one. They wouldn't give me a credit for anything. I'm very dissatisfied with them. My wife tried to cancel them a couple of times but they wouldn't let her do it.

My dryer wasn't heating and the contractor called me on Tuesday and said that it was probably the heating element, which I figured it was. The guy said that it would probably take about three weeks to get the part in and I asked if there was any way we could expedite that because I work in the hospital and I have to wash my scrubs frequently for work. He said he would check and called me back later on that day, and he said they could come out Friday. His boss authorized something where he was able to get the heating element quicker.

I have used American Home Shield several times with only one area being a challenge. Earlier this year, my built-in microwave needed a repair. There were several contractors assigned, but none of them would do work with American Home Shield because there were unpaid bills apparently. It took probably 60 days or more to get it fixed. But usually, anytime that I've had to get service has been fairly quick. I usually have a contractor assigned that day and the contractor gets in touch with me within 24 to 48 hours. I renewed the contract so it can't be all that bad.

American Home Shield wants to do everything over the computer, which is fine. Their website was interactive. They took my money quickly and then I got an email back saying the fact that the vendor would be following up with me. There was no follow-up from American Home Shield at all to see whether or not I had received anything. I had to track down the vendor to get them to call me back four days later to set up an appointment. Also, I just realized today that they increased their prices significantly. So I'm looking to see if I can find a cheaper company because they've almost doubled the price to me.

American Home Shield got back with me in a timely manner and sent someone out in a couple of days. The techs from Sears were good. They arrived on time. The guy came in. He had already diagnosed the problem from when I talked to someone on the phone. He had the part on his vehicle. He replaced it. He was in and out in less than an hour.

I used AHS once and it was quick and painless. We had an issue with the AC. The tech that came out was great. Showed up, did his stuff and headed out.

The tech that came out for my recent claim was really good. Our pipes were frozen upstairs. They did an evaluation over a video with me at first and then determined that they needed to send out a plumbing company. The plumber came and then he validated that and immediately replaced both of the faucets and all of the stuff underneath the cabinet. They did a great job. He also, at the same time, looked at our kitchen faucet and made a recommendation.

I had an AC problem and the vendor was selected and sent to the house. The only issue is it does take a few days for work to get done through American Home Shield. My AC went out on Sunday and I had a technician in on Wednesday. So, that's a lot of days to be sitting miserably. Outside of that, everything else was great. I'm very satisfied that I would tell a friend.

Ryan, the tech, confirmed that there was nothing wrong with my AC, which I thought was the case, but it's been so hot recently. It was an excess amount of condensation. Ryan ended up looking at both units, and I was very pleased with him. My wife also said she would have felt comfortable being at home, if I weren't here, with Ryan. He didn't give off any weird vibes, and he was knowledgeable and looked at you when he talked to you. He seemed like a person you could trust.

The company they sent was amazing. It took them four trips because there were a lot of things going on with my air conditioner. It wasn't cooling and they came out on the 22nd of June. We asked them if it was the Freon and they said no. They said the issue was a part that I had to have and I said okay. So they replaced the part and the tech said it was cooling. But the house wasn't cooling. So I called back that evening. My husband has a heart condition and he can't get overheated.

I like American Home Shield. I like the idea that I don't have to wait on the phone. I can go online, schedule an appointment, and take care of everything across online. I'm enjoying the quick service. The last person that came out was very professional. American Home Shield should use them a lot. We had a nice conversation. He explained to me everything that he was doing. Sometimes when they send out these technicians, they don't tell you what's going on. I was pleased that he did that. After he finished what he was doing and left, there was still an issue. He came back and fixed it for me. American Home Shield has improved everything. If this would have been a couple of years ago, I would have had some complaints. But anytime I've had someone out in the past few years, everyone has been polite and kind. They give me information and show me what’s wrong and what needs to be fixed.

I had a service request for the dishwasher and the GE people who came for that did the work. I had another claim for the garbage disposal where the techs came and installed a new one. But it's not working and they said AHS needs to send an electrician to get it working, which they haven't done yet. I paid them the 100-something dollars and it's been about two months now.

The technician serviced all three AC units. He replaced the battery on two of the units. He explained to me he serviced all three, and that he replaced a part. The downstairs one was almost gone which was funny because I’ve had no issues out of that one. That one keeps cooler than all of them. He did an outstanding job.

If something goes wrong, you can always depend on American Home Shield to come through and fix it. The experience I had with them of fixing my two bathrooms, the shower was leaking and one wouldn't come on. The tech was on time. He was knowledgeable about the situation and took care of it. And everything is working perfectly. He did an excellent job.

I had a leak in the bathroom. I had a good experience with the rep and the contracting company. They cut through the drywall and looked if there was a leak in the wall. It was the toilet for the line that goes into the wall. So, they replaced that. AHS is good. Things get taken of in a timely manner.

Every time I call, American Home Shield sends out Doctor Cool. When the upstairs air conditioning had a low flow, the technician did his inspections and he found the service valve was leaking and there was no coolant. So he had to put coolant in. He also resealed the service valve and then did the temperature check at the registers. Everything was fine. Before he left, he said, "Let it run. If anything happens, give us a call. We'll come back out." But it's been fine.

The tech was very nice. He fixed the stove. He gave me a lot of tips on other things to do to make the kitchen be better. Everything was great. I also had a plumbing claim. I had a leak and the contractor fixed it and they also installed a garbage disposal for me.

The first plumber called and said they could do the job. Then they came and couldn't do it. I called AHS and argued with one of the reps there saying that, "The techs diagnosed the problem and you're gonna have to pay another $100 to get somebody else." I said, "They didn't diagnose the problem. I told them what the problem was." That went back and forth for a long time. I even told them that there were some mold and it needs to be cut to the drywall. When they got here, they couldn't do that. But they tell me they diagnosed the problem and they got the $100 for saying they did that. That's a flat out lie. Finally, they called the first plumbers to say, "No. We don't want to come back." So they ended up giving me the plumber I wanted for the second choice and they did a good job.

American Home Shield has been wonderful. I like the website. It's great. One of their service providers, though, has been less than communicative. We bought a house and the pool heater wasn't working for the previous owner. So, we were trying to get it looked at. I filed the claim and somebody called me, and then I haven't heard anything since. Other than that, we also had our water heater looked at and the person who came was wonderful. He was prompt. He was at the time he said he was going to be, and he called me within an hour or two of the claim being filed.

American Home Shield has been punctual. I had a recent claim for the HVAC. It went easily and smoothly. The techs did resolve the problem, but other issues came up since.

My dishwasher was filled with water, but it wouldn't drain. I called American Home Shield and I had two contractors come out. Sears was my first, and they set the appointment and came just like they said. It was only a couple of weeks. They came pretty fast, and there was no problem with them other than they couldn't get all the parts for the dishwasher. There were three parts that were going to be replaced, but the main one was the master circuit control. Sears informed me that they couldn't get that part, but I had to call to find out when I didn't hear from them. Sears was very good, but we didn't have a dishwasher for almost three months by the time it was all finished. American Home Shield gave me a Lowe's voucher for $725 to get another dishwasher.

After I submitted the claim for my dryer and the days leading up to the techs coming to look at it, my microwave also started being on the fritz. It was continuing when I stopped it and was doing weird stuff. When I was first buying the warranty, the gentleman that I spoke with said that if you have more than one needed service, you could group them under the single $100 copayment and that could save you money. So, I was trying to call American Home Shield to ask if there was some way to tack the microwave repair on my claim for the dryer. I was told that I would be on hold for a while and I didn't have time to wait for it, so I let it go. I also didn't look on the website to check since it is my assumption that the website doesn't have that functionality to let me tag on. Other than that, submitting a claim with AHS was easy and the contractor they sent out was good.

I initially had a lot of issues with American Home Shield. My outside air conditioner stopped working and they sent a contractor out. The contractor diagnosed the issue as a piece inside the house where the air and everything was being defective. We were waiting and I was calling asking where the part was. It kept going and going. Finally, I reached out to the gentleman who put that unit in for me about 10 years ago and he was very suspicious of the contractor's diagnosis since that part very rarely ever goes bad. Techs came back and looked at it. It was in fact the outside unit that was bad and not the piece inside the house.

It took too long to get through a rep. But once I got the live body, I was able to do what I needed. I had two different issues that required two different contractors. I had a new coil and then I had a hole in the Freon line. Tey changed up the coil, charged it with Freon, but nobody realized there was a hole in the Freon line. They had to come back out and solder that, and then recharge the system. It’s worked great ever since.

I love American Home Shield. They're great. I've been with them throughout my whole entire life. Every house we had, we had them. The best part of having them is their reliability. When something breaks, you know they're there to back you up and to help you and provide everything that you need to possibly get the job done to whatever it is that you called it on.

The tech came and looked at the filter casing for my pool and the next day, they came back and fixed it. They had a quick response and it was a very good experience.

I did a claim for an air conditioning unit, and American Home Shield was very responsive. Also, the repair company came on time, gave us notice, and kept us up to date on when they would arrive. They were very efficient and polite. They had to order a fan, and I was really worried that with supply chain issues, it would take weeks, but they were able to get the part in two days and install it within the same week. They fixed the problem quickly, and we haven't had a reoccurrence.

There was a blockage down in the pipe. We did everything we could first before we called American Home Shield. But my husband couldn't get that snake thing to work to go all the way. The contractor had a little more powerful than what we were trying. The tech that came out was really knowledgeable. When I had a hot water heater issue, American Home Shield sent someone out here the next day and started getting things resolved. They got me a new hot water tank in. I've also had to get a new washing machine through American Home Shield. So it's been a great experience for me.

About a month ago, I started noticing that there was not enough water pressure in the washer. I called American Shield Company and they lined up our issue. The techs that came out replaced the valve. They were very professional.

The tech was terrific. He had everything he needed and he was here in less than an hour. He fixed both toilets and did it in record time. Everything's working terrific since he left. He was very knowledgeable, courteous and professional. American Home Shield is great. We've been using it for years and we've never had any problems. They're always very timely, professional and help us get things done. We've had a couple of claims and everything's been handled in a timely matter.

There was no cold air coming out of the AC. The tech was professional.

The tech who came for the washing machine-dryer combination was great and American Home Shield's service has been good. Like most people, I don't like to get a whole lot of marketing emails. But in the case of AHS, I would like to see a few more emails marketing-wise such as suggestions for maintenance. I saw a couple of years ago that they were running some type of special deal on air conditioning maintenance. Most people let their air conditioners go but most of their appliances go until they won't. There could be a major cost involved or they might even need to be replaced. But that could have been avoided with maybe regular or better maintenance. So one of the things that I saw that one time was a great idea. It saves AHS money in the long run and it's less hassle for us because no one wants to deal with a totally inoperative appliance, especially air conditioning. But I haven't seen it since so that's too bad.

American Home Shield addressed the problems I had and took care of them. We had the hot water heater go bad. It was leaking. The technicians were good. They had sent the wrong water heater the first time. It was a natural gas water heater. We are way out in the boonies and it should have been propane. The wrong thing was installed, but Home Shield was on top of it. When we had them come back out, the techs realized what they had done and they corrected it. Home Shield insisted they put a brand-new one in and not just repair the one they had sent wrong. So, it was a good experience. We did not have to pay anything, too.

So far, what American Home Shield has done about the key change was awesome. The gentleman went out of his way to help me out on the keypad. He took the time, googled it, looked it up for me and helped me reset.

My AC wasn't cooling. The first people they sent were very unprofessional. They didn't call me and I didn't know what was going on with that process. It took them a couple of months for that. Eventually, Home Shield put somebody else on the case and they came right away. The techs checked everything and then they got the approval from Home Shield. They then came back fairly quickly.

I just had an air conditioner replaced through American Home Shield. We had to pay some out of pocket. They covered some of it. Overall, I like that AHS helps fix things.

Once I make a service request, they’re out here in a timely manner. Recently, my washer was leaking really bad. The technician from A&H Appliance came out but the washer didn't do anything while he was here. He said to give him a call and let him know if it does it again. I would recommend AHS to anybody that owns a home. I've compared them to other people and they always seemed to rate above the rest.

I’ve had significant issues with AHS in the past in terms of when I moved into this home two years ago. They continued to bill me for the American Home Shield coverage of the people who had lived here prior to me. Despite frequent complaints, despite challenging charges with my bank, they continued to bill me. The prior homeowners had not notified them of their departure. So, they had not given them the change of address. Even though I kept telling AHS about it, they just continued the problem. But there are times that they are very responsive with repairs and coverage, there are just some broader issues in terms of how they're managing their operations. Rooter King Plumbing was professional for my recent claim. They did the job and were on time. They did the work properly and fixed the problem.

It's easy to do a claim to American Home Shield. This time around, they had a fast response, and the air conditioning issue was fixed on the first visit by the technician. So far, so good.

During the quarantine, anytime that I called with any issues, American Home Shield did a great job of getting technicians out here to fix my refrigerator, my disposal and my dishwasher. I've had wonderful success in the three previous years. It's been over the last couple of months where it's been a little frustrating. I have had air conditioning problems for the third time now in the last six weeks. The response time from the subcontractor, United Air Temp, has been okay. But the wait time in order to get to be able to talk to the subcontractor has been extensive at times, which has been frustrating.

The dishwasher that we have is falling apart and we've replaced many things on it. Over the last month or so, the heating element wasn't heating up and that rendered the hot water not working. The techs replaced the heating element then there were all kinds of problems. They replaced the motherboard then a knocking sound started to happen and we don't know what that knocking sound is. And a piece of trim is falling off for the second time on the top. We're able to do the dishes, but it's not where we want it to be. We paid a good amount of money for this and it hasn't even lasted for more than a year and two months. But Diaz and Sons has been very good. They've been coming back and forth trying to fix it, ordering those parts, and trying to put it back together. American Home Shield has been very responsive, too.

This is my second time with AHS. The first time was absolutely horrible. I had a microwave and they told me to pull it out before they could fix it, but the technician told them that it was not fixable. We went back and forth for about six months and they said they weren't gonna do it. I canceled and then I got them again in January. I had a claim for my air condition on the Fourth of July weekend. The technician that they sent came on that Saturday and they told me they would call me on the 5th to tell me what was going on. They did not call. I ended up calling him on the 12th and they said they will see what American Home Shield has to say. Then, they finally came out but I had to pay an additional $180 because they said the piece was not included. Do I like AHS? No, but I have no other home service to use. If you can find someone else, get someone else that's more credible.

American Home Shield seems to be fairly good. I did two separate requests. One was for a dryer that they eventually had replaced. The problem was that something was leaking, and it was causing a short. It just stopped working. The other request was for a dishwasher where there was a leak. The repair people came out after a week, then it took a week to get the parts. All in all, it took two and a half weeks to get the dishwasher fixed, and now, it seems to be working fine. A home warranty is like any insurance. You don’t appreciate it till you need it.

My ice cube maker was broken. The tech came out and he diagnosed it pretty quickly. He replaced it in over 30 minutes. He was very helpful. He explained to me how the water filtration system works. So he had to replace my filter and then he showed me how to do that also. He did a really good job.

I called American Home Shield on Thursday of last week and I had an appointment for Saturday. The key people were great.

Every time I've called AHS, whoever they said they were going to call, called within hours sometimes. Then they'd come out and do the work professionally and courteously. When I needed an appliance repair in the kitchen, I called AHS and within less than a day, the techs called and scheduled an appointment. The next day, they came out, identified what needed repair, ordered the part, and came back less than a week later to repair it. They repaired two different appliances. One had no problem then they had to come back and fix something else. But that wasn't on them. Something else broke and fell under it.

From the get-go, I liked that American Home Shield answered questions. The representative was answering all my questions regarding everything. She broke everything down, and then she explained it. She was very neat in explaining all the tiers that they had and different things. American Home Shield sent someone who fixed the door. The gentleman was fine. The only thing that was kind of iffy was that the company called me because they wanted to verify what he did.

The old appliance broke and the waterline started leaking. American Home Shield sent out servicemen to take a look at it. At first, they ordered the parts. But the parts were coming from near around Ukraine and they were delayed. They ended up ordering a new dishwasher. The service company was awesome. But it was a three-month issue and it was a poor experience making the service calls and asking for updates with American Home Shield. I sat here for six weeks waiting to hear from somebody. When I called them, that was when they informed me, “We can order you a replacement. We sent you an email.” But I never got that email.

I had a man come in here about a week ago and replaced my garbage disposal, and he did a really good job. He brought a new product. He installed it and left. He didn’t charge me a penny. He was very kind, cooperative, and helpful. We had other things replaced through American Home Shield. It's definitely worth it. I'm retired, and so I can't really afford to hire people for normal pressure on something like this.

American Home Shield's service is fine, except for when their operators don't articulate your problem correctly and you have the wrong service provider that comes out. I've had it happen a couple of times. The clarity of some of their operators are very difficult. Sometimes I couldn't understand what they're saying. And it's very frustrating. So, even though they're speaking English to me, I don't know. On a couple of occasions, I said, “Please. I can't with you. Get me somebody who I can understand so we can get past this.”

The turnaround when AHS advertises is 24 to 48 hours but that's not true at all and when the technician turns in whatever they found at your house, they don't even bother to call you. You have to call them to find out what's going on with your claim. I got a claim right now and I had to pay three deductibles to get my dryer, which they're finally gonna replace. They replaced the heating element the first time but a week later, the door stopped working again. The contractor came back out and at the time, the heating element went out again. The tech told me he had to order a part for the door. On the third time they came out, they decided to replace it. But that's three deductibles I had to pay.

Bill's Appliance has done a really good job every time they have to fix anything in here. Their schedule is really tight, and they try to make it faster than they can. They have the other parts that they need for the job too. I like American Home Shield’s service, but because we live in a really remote area, sometimes it takes a few weeks when we need something. There aren't many vendors that do the job so we have to wait for the only vendor that takes this kind of a call for American Home Shield.

The air conditioning wasn't turning on, and the techs figured out the problem. They were professional. They had to come back a second time, but it was resolved. I had a previous claim to American Home Shield before that. I did not have a pretty good experience with it because our refrigerator broke down and the person they sent didn’t fix the issue. He was supposed to come back to fix it again. He had to order some parts, but then he never answered the phone after a month. I was without a fridge for like two months. I had to keep calling and see what the issue was. They’re trying to get ahold of the same person because he needed to fill out some paperwork. It was a pretty long process. It took them almost three months to get a new fridge for me because they couldn't fix it. AHS could have contacted another company to try to resolve the issues instead of waiting for one person to come from the same company.

I had a rekey and that was excellent. The person that came over was on time and very much professional. I called AHS a few times and I got good customer service. My concern was addressed quickly. I was happy with the service.

The exterior wasn't cutting on, so the tech replaced the thermostat. I had another problem with the outside unit not cutting on and AHS sent a different contractor. He said that the thermostat was not correct. So AHS sent back out Discount and they replaced the thermostat again. When they initially put it in, the settings were wrong and from what the second technician told me, it was from that that my electric bill tripled. I have 1,000 square foot house and it was $400. So there were certain settings that they hadn't done initially with that. I had to make sure when the first tech came back and put the new thermostat in that the settings were done so that my electric bill was more normal, and he did. The young man was very polite and I got no complaints with him.

The house is not brand new and anything could go wrong at any time. A plumbing issue can be very costly. The protection we get with American Home Shield is not too expensive. The value is great for what it offers. It's also a good thing we can do a claim online ‘cause sometimes it takes a while to get to a representative. It’s a time-saver. Recently, there was an issue with the lights in the kitchen and there was another issue with the light in the bedroom. Then the main light stopped. The contractor did a temporary fix, but they said it might stop working again at any time. The only way to fix it permanently was to replace the whole unit. It took them time to process and to order the light. Eventually, they replaced it and there's been no issues ever since.

The technician that came out for my AC was very professional and good. Water was coming out. He had flushed everything out. Everything is performing well now.

Our air conditioning unit was not cooling and I made a claim with American Home Shield. I like to have a confirmation that the information was processed and I could go in there and see that the claim was submitted. My problem with the whole thing was that initially, they gave the work order to another company. That company never contacted me and I could never get through to anybody using the phone number that was online that I saw in the work order. I called American Home Shield back and they were able to get in touch with the company. The company was going to be delayed with the service.

I just had a repair for my central air and I had to pay $600 for two pounds of Freon in addition to the 125 for the call. That’s a lot of money to come out of pocket. If I needed three pounds, that's almost $1,000. I don't understand why American Home Shield does not include Freon in the plan. Since this has happened, it’s not cost-effective but prior, it's been working for me. The only complaint I had before was my refrigerator icemaker wasn't working, and they refused to repair the refrigerator. I just bought a new refrigerator, and I think they should reimburse me for at least half. I paid $150 for the service call, too.

I submit claims all the time, and I have not been let down by AHS once. Recently, they had to fix my refrigerator, and the repair people who came were very kind and helpful. They fixed what I had initially, then later on, I had another problem with my refrigerator, so they've got to come back and fix that. It wasn't their fault.

I had a wonderful experience submitting my claim. It was great to work with the contractor.

I have coverage in case anything major breaks down. There was water leaking in the back of the freezer that was piling up and becoming ice on the bottom of the freezer, and it would leak out. American Home Shield was good about replacing my water heater when it broke. It happened over the holidays so that took a little longer to get someone out. But once they did, they fixed it within a day or two.

AHS seems to be a worthwhile monthly expense regarding their premiums. Each time I called them out, they have corrected the problem, may it be a stove or a refrigerator. We recently had a plumbing issue. We have galvanized pipes here and there were these pipe leaks all over the place. They had to replace quite a few different pipes in the utility closet, including a water heater. Water was coming out from everywhere and it was a big mess. The techs appeared to do a very good job and they came out twice to fix the problem. They were personable and professional as well.

I recommend American Home Shield and I've had some good experiences with them. I had an AC issue and the techs replaced the capacitor and put Freon in the unit. They were good and everything was okay.

Our water heater was getting flooded every other day. So, we would have to suck the water out of it with a Shop-Vac and then restart the water heater. So, we had to get a whole new water heater. When Express Plumbing came out, everything was on time. Communication was perfect. The claim went well.