American Home Shield Reviews

Having American Home Shield caps your minimum exposure to cost of repair. I’ve used it once, and the technician who came was great. However, I just got a lesson in how to use my washing machine for $100. It wasn't filling with water, and I thought it was broken. It wasn’t filling because it had no clothes in it. It didn't feel the weight, so it didn't work.

My fan was broken. I filed a claim to American Home Shield and it went fine. The guy from Shaw Electrical came in and saw that the motor was going out. He put in some kind of thing to get a new fan, and they put in the fan. Overall, the technicians that were sent out for our claims were fine, except the first person they sent out for the toilets was highly unprofessional. His name was Ronnie. He had rips all over his clothes. He kinda scared me the way he was dressed. He did seem to know a little bit about toilets, but he really didn't fix the toilets. He figured out there was something that the one toilet needed to be replaced.

My AC gets nice and cold at night, but then during the day, it does not work. It gets very hot in the house. The AC Plus tech said it's because there's a heat surge and the air doesn't run because it's over-working itself. So he said he was going to clean it out. He did a cleaning on the outside system. I told him to come check the upstairs but he said it was too hot. But there's nothing wrong with the upstairs. It looks fine. After he was done, he said the filter was changed and everything was good. I asked him if there was enough Freon and he said, “Yeah, you got more than enough Freon.”

The AC wasn’t cooling and the contractor took a couple of days to come out but they finally came and repaired it. I’ve been with American Home Shield for six years and their system has changed a lot over the years.

American Home Shield has a seamless and straightforward claims process. I was able to go online and figure out pretty quickly how to do that. The only thing that was slightly confusing was what was covered. So, I just had to do a quick review of the policy to make sure my appliance was covered under the policy I had before I submitted the claim.

Here's what you can expect when it's 100 degrees outside and your air conditioning breaks. 1. Call AHS, wait on hold for an hour. 2. Pay $100, wait for their referred contractor to call. 3. Contractor says, "We can come out in 2 weeks." 4. Call another contractor (ours came out in 24 hours). 5. Call AHS back, wait on hold for another hour. 6. Ask to cancel the service call. 7. Argue about refunding the $100. 8. Ask for reimbursement for the work done. Yeah, good luck. 9. Ask to cancel the warranty for a refund. Sure, but the cancellation fee is almost as much as the refund. Not worth it, STAY AWAY.

Our fridge broke and we booked a service, but AHS' low-bid contractor failed to show up 5 times in 2 weeks with ZERO communication; after a while we had to switch providers. We requested the original contractor be blacklisted but I doubt that happened. We repeatedly requested a phone follow-up from AHS, but they never called; we had to call & even then they didn't help. Every time I called, I had to wait to get connected to someone overseas who could do nothing but book another service appointment or "elevate" the matter to their supervisor. When I spoke to the supervisor, they just said there's nothing they could do.

Every time I call in, I always have to pay a large sum of money to get something repaired. Whenever I explain what I wanted to have done, as a consumer, I don't understand it. That's why when I called them, I explained what I wanted to do. I said, “I want my AC to be covered. I want my hot water heater to be covered.” I want it to make it to where if I have any repairs, I'm not going to be out of pocket. And they said, "No. We cover the AC. We cover this. We cover that.”

The tech came and looked at the filter casing for my pool and the next day, they came back and fixed it. They had a quick response and it was a very good experience.

American Home Shield sent somebody out quickly. He fixed one thing but said the other thing was not covered. He said it's probably leaking from the foundation outside and coming in the wall into the bedroom. They don't cover that even though it was leaking from a pipe. He said it would be $1,000.

Max Appliance Pro fixed the stove and refrigerator and everything was lovely. The young man that fixed it was very professional and polite. Everything was taken care of in a timely manner.

I just had an air conditioner replaced through American Home Shield. We had to pay some out of pocket. They covered some of it. Overall, I like that AHS helps fix things.

The first plumber called and said they could do the job. Then they came and couldn't do it. I called AHS and argued with one of the reps there saying that, "The techs diagnosed the problem and you're gonna have to pay another $100 to get somebody else." I said, "They didn't diagnose the problem. I told them what the problem was." That went back and forth for a long time. I even told them that there were some mold and it needs to be cut to the drywall. When they got here, they couldn't do that. But they tell me they diagnosed the problem and they got the $100 for saying they did that. That's a flat out lie. Finally, they called the first plumbers to say, "No. We don't want to come back." So they ended up giving me the plumber I wanted for the second choice and they did a good job.

So far, it’s been a pleasure dealing with American Home Shield. I called them for a dishwasher that decided to quit in the middle of a cycle on its own. They sent a person out and charged me for a service call. The person had to order a circuit board, came back about two weeks later, and installed the circuit board. He was polite and timely.

The door on the oven had shattered. The contractor did a video on my stove and they said they would give me a new door. But I'm dissatisfied with AHS because I had some problems with them. Someone called me back and they said that they told him that somebody busted it. That was not true at all. That stove has never been used. I told the rep, "I don't know who told you that, but the last report I got was that they were gonna give me a new door." She said that she would check into it further. But I haven't heard from her.

I put in a claim for the refrigerator. I had flashing lights and the water and the icemaker didn't work. I recently bought this property and I didn't have a filter. The filter was down low rather than the filter that I had had in my previous refrigerator had been up in the refrigerator compartment. But this one was down below the door level. So I hadn't even known that there was a filter down there. But the contractor that came out showed me and they gave me the number of the filter to order, which I did. Then I put the filter in. I had trouble getting the filter in but I still didn't have the water and the ice. Then I had a problem that the dishwasher had died. The contractor pulled out the dishwasher and there was a part in it or something that had melted. The tech said they would recommend that I get a new one.

I'm very happy with American Home Shield’s service. I had an AC issue and I made the call and I thought that it would be a long wait because of everything that's going on around us, but the rep assigned somebody and the tech came the next day. He was very professional, knowledgeable and fixed the problem for me. AHS has worked out for me in a very positive way. I recommend it.

If something goes wrong, you can always depend on American Home Shield to come through and fix it. The experience I had with them of fixing my two bathrooms, the shower was leaking and one wouldn't come on. The tech was on time. He was knowledgeable about the situation and took care of it. And everything is working perfectly. He did an excellent job.

The tech who came for the washing machine-dryer combination was great and American Home Shield's service has been good. Like most people, I don't like to get a whole lot of marketing emails. But in the case of AHS, I would like to see a few more emails marketing-wise such as suggestions for maintenance. I saw a couple of years ago that they were running some type of special deal on air conditioning maintenance. Most people let their air conditioners go but most of their appliances go until they won't. There could be a major cost involved or they might even need to be replaced. But that could have been avoided with maybe regular or better maintenance. So one of the things that I saw that one time was a great idea. It saves AHS money in the long run and it's less hassle for us because no one wants to deal with a totally inoperative appliance, especially air conditioning. But I haven't seen it since so that's too bad.

After I submitted the claim for my dryer and the days leading up to the techs coming to look at it, my microwave also started being on the fritz. It was continuing when I stopped it and was doing weird stuff. When I was first buying the warranty, the gentleman that I spoke with said that if you have more than one needed service, you could group them under the single $100 copayment and that could save you money. So, I was trying to call American Home Shield to ask if there was some way to tack the microwave repair on my claim for the dryer. I was told that I would be on hold for a while and I didn't have time to wait for it, so I let it go. I also didn't look on the website to check since it is my assumption that the website doesn't have that functionality to let me tag on. Other than that, submitting a claim with AHS was easy and the contractor they sent out was good.

American Home Shield has been punctual. I had a recent claim for the HVAC. It went easily and smoothly. The techs did resolve the problem, but other issues came up since.

The garbage disposal wasn't turning on at all and the contractor went in there and took it apart. He cleaned it up and now, it works even better than it did before. People should look into signing up with American Home Shield. They're great. I'm in the process right now of trying to get my mother to get this insurance thing with them too.

American Home Shield wants to do everything over the computer, which is fine. Their website was interactive. They took my money quickly and then I got an email back saying the fact that the vendor would be following up with me. There was no follow-up from American Home Shield at all to see whether or not I had received anything. I had to track down the vendor to get them to call me back four days later to set up an appointment. Also, I just realized today that they increased their prices significantly. So I'm looking to see if I can find a cheaper company because they've almost doubled the price to me.

We were doing laundry, and we figured out that the washer wasn't really draining things the way that it should be. So, I gave American Home Shield a call. I spoke to a representative right away. It was kinda convenient. They did a diagnostic, and we did that through FaceTime. So, I thought that was kinda cool. They were attentive, too.

American Home Shield addressed the problems I had and took care of them. We had the hot water heater go bad. It was leaking. The technicians were good. They had sent the wrong water heater the first time. It was a natural gas water heater. We are way out in the boonies and it should have been propane. The wrong thing was installed, but Home Shield was on top of it. When we had them come back out, the techs realized what they had done and they corrected it. Home Shield insisted they put a brand-new one in and not just repair the one they had sent wrong. So, it was a good experience. We did not have to pay anything, too.

The tech was very nice. He fixed the stove. He gave me a lot of tips on other things to do to make the kitchen be better. Everything was great. I also had a plumbing claim. I had a leak and the contractor fixed it and they also installed a garbage disposal for me.

My oven wasn’t working properly. I called American Home Shield and talked to a representative. It took quite a while to get everything taken care of, but the service people did a great job. As they left, everything seemed to be working fine.

Once I make a service request, they’re out here in a timely manner. Recently, my washer was leaking really bad. The technician from A&H Appliance came out but the washer didn't do anything while he was here. He said to give him a call and let him know if it does it again. I would recommend AHS to anybody that owns a home. I've compared them to other people and they always seemed to rate above the rest.

I had an AC problem and the vendor was selected and sent to the house. The only issue is it does take a few days for work to get done through American Home Shield. My AC went out on Sunday and I had a technician in on Wednesday. So, that's a lot of days to be sitting miserably. Outside of that, everything else was great. I'm very satisfied that I would tell a friend.

I have used American Home Shield several times with only one area being a challenge. Earlier this year, my built-in microwave needed a repair. There were several contractors assigned, but none of them would do work with American Home Shield because there were unpaid bills apparently. It took probably 60 days or more to get it fixed. But usually, anytime that I've had to get service has been fairly quick. I usually have a contractor assigned that day and the contractor gets in touch with me within 24 to 48 hours. I renewed the contract so it can't be all that bad.

The dishwasher that we have is falling apart and we've replaced many things on it. Over the last month or so, the heating element wasn't heating up and that rendered the hot water not working. The techs replaced the heating element then there were all kinds of problems. They replaced the motherboard then a knocking sound started to happen and we don't know what that knocking sound is. And a piece of trim is falling off for the second time on the top. We're able to do the dishes, but it's not where we want it to be. We paid a good amount of money for this and it hasn't even lasted for more than a year and two months. But Diaz and Sons has been very good. They've been coming back and forth trying to fix it, ordering those parts, and trying to put it back together. American Home Shield has been very responsive, too.

It took too long to get through a rep. But once I got the live body, I was able to do what I needed. I had two different issues that required two different contractors. I had a new coil and then I had a hole in the Freon line. Tey changed up the coil, charged it with Freon, but nobody realized there was a hole in the Freon line. They had to come back out and solder that, and then recharge the system. It’s worked great ever since.

American Home Shield got back with me in a timely manner and sent someone out in a couple of days. The techs from Sears were good. They arrived on time. The guy came in. He had already diagnosed the problem from when I talked to someone on the phone. He had the part on his vehicle. He replaced it. He was in and out in less than an hour.

There was a blockage down in the pipe. We did everything we could first before we called American Home Shield. But my husband couldn't get that snake thing to work to go all the way. The contractor had a little more powerful than what we were trying. The tech that came out was really knowledgeable. When I had a hot water heater issue, American Home Shield sent someone out here the next day and started getting things resolved. They got me a new hot water tank in. I've also had to get a new washing machine through American Home Shield. So it's been a great experience for me.

The tech was terrific. He had everything he needed and he was here in less than an hour. He fixed both toilets and did it in record time. Everything's working terrific since he left. He was very knowledgeable, courteous and professional. American Home Shield is great. We've been using it for years and we've never had any problems. They're always very timely, professional and help us get things done. We've had a couple of claims and everything's been handled in a timely matter.

I like American Home Shield. I like the idea that I don't have to wait on the phone. I can go online, schedule an appointment, and take care of everything across online. I'm enjoying the quick service. The last person that came out was very professional. American Home Shield should use them a lot. We had a nice conversation. He explained to me everything that he was doing. Sometimes when they send out these technicians, they don't tell you what's going on. I was pleased that he did that. After he finished what he was doing and left, there was still an issue. He came back and fixed it for me. American Home Shield has improved everything. If this would have been a couple of years ago, I would have had some complaints. But anytime I've had someone out in the past few years, everyone has been polite and kind. They give me information and show me what’s wrong and what needs to be fixed.

I had a good experience with AHS. I sent the email out for a claim. They emailed me back, telling me who was gonna contact me. The tech contacted me, came out the next morning and got it fixed. Our AC has been working fine.

I had a service request for the dishwasher and the GE people who came for that did the work. I had another claim for the garbage disposal where the techs came and installed a new one. But it's not working and they said AHS needs to send an electrician to get it working, which they haven't done yet. I paid them the 100-something dollars and it's been about two months now.

The technician serviced all three AC units. He replaced the battery on two of the units. He explained to me he serviced all three, and that he replaced a part. The downstairs one was almost gone which was funny because I’ve had no issues out of that one. That one keeps cooler than all of them. He did an outstanding job.

I had a leak in the bathroom. I had a good experience with the rep and the contracting company. They cut through the drywall and looked if there was a leak in the wall. It was the toilet for the line that goes into the wall. So, they replaced that. AHS is good. Things get taken of in a timely manner.

The AC unit was leaking. I submitted an online claim to American Home Shield. The only thing is that the website is so limited to the options that I have to let them know what's going on with my problem. With the AC unit, there was no leaking in the options. I couldn't explain to whoever was going to schedule my visit that there was a leaking problem. So, it's very limited when it comes to that. Other than that, the AHS reps are very professional and my experience overall so far, has been really good. AHS is a good home warranty. People should give it a try.

I had a situation with my washing machine that took quite a while. It had something to do with the control switch. The tech diagnosed that and he had to get approval. A month or so into the process, the contractor called and said, “Okay, we got the part.” We rented a washing machine because it got to the point that it was a little lengthy. Other than that, the tech was great and they saved me some money. We're grateful. The washing machine is up and running now.

My dryer wasn't heating and the contractor called me on Tuesday and said that it was probably the heating element, which I figured it was. The guy said that it would probably take about three weeks to get the part in and I asked if there was any way we could expedite that because I work in the hospital and I have to wash my scrubs frequently for work. He said he would check and called me back later on that day, and he said they could come out Friday. His boss authorized something where he was able to get the heating element quicker.

There was no cold air coming out of the AC. The tech was professional.

American Home Shield has been wonderful. I like the website. It's great. One of their service providers, though, has been less than communicative. We bought a house and the pool heater wasn't working for the previous owner. So, we were trying to get it looked at. I filed the claim and somebody called me, and then I haven't heard anything since. Other than that, we also had our water heater looked at and the person who came was wonderful. He was prompt. He was at the time he said he was going to be, and he called me within an hour or two of the claim being filed.

So far, AHS has been great. It's really easy to schedule online and someone comes out pretty quickly. We've had two people that came out and both were very nice. Recently, we had a claim for the microwave. The tech was quick, timely and fixed the problem.

Ryan, the tech, confirmed that there was nothing wrong with my AC, which I thought was the case, but it's been so hot recently. It was an excess amount of condensation. Ryan ended up looking at both units, and I was very pleased with him. My wife also said she would have felt comfortable being at home, if I weren't here, with Ryan. He didn't give off any weird vibes, and he was knowledgeable and looked at you when he talked to you. He seemed like a person you could trust.

Every time I call, American Home Shield sends out Doctor Cool. When the upstairs air conditioning had a low flow, the technician did his inspections and he found the service valve was leaking and there was no coolant. So he had to put coolant in. He also resealed the service valve and then did the temperature check at the registers. Everything was fine. Before he left, he said, "Let it run. If anything happens, give us a call. We'll come back out." But it's been fine.

The tech that came out for my recent claim was really good. Our pipes were frozen upstairs. They did an evaluation over a video with me at first and then determined that they needed to send out a plumbing company. The plumber came and then he validated that and immediately replaced both of the faucets and all of the stuff underneath the cabinet. They did a great job. He also, at the same time, looked at our kitchen faucet and made a recommendation.

The icemaker was not working. The technician came initially to do the diagnostic and then came back with a replacement part. He was very professional and efficient. It was a positive experience.

My dishwasher was filled with water, but it wouldn't drain. I called American Home Shield and I had two contractors come out. Sears was my first, and they set the appointment and came just like they said. It was only a couple of weeks. They came pretty fast, and there was no problem with them other than they couldn't get all the parts for the dishwasher. There were three parts that were going to be replaced, but the main one was the master circuit control. Sears informed me that they couldn't get that part, but I had to call to find out when I didn't hear from them. Sears was very good, but we didn't have a dishwasher for almost three months by the time it was all finished. American Home Shield gave me a Lowe's voucher for $725 to get another dishwasher.

The last couple of claims I've put in, American Home Shield wouldn't pay this last one with the plumbing. My toilet was cracked. And they said they couldn't fix it. They would replace it but that was a lie because they didn't agree to do it. They wanted to charge me $450 to replace the toilet. I already paid $75. So that's $525 to replace the toilet, which is crazy. I had my air condition and I needed to fix it, and they wanted me to pay an astronomical amount of money to get it done. I went out and purchased a new one. They wouldn't give me a credit for anything. I'm very dissatisfied with them. My wife tried to cancel them a couple of times but they wouldn't let her do it.

I had issues with the air conditioning, the overhead lights in the kitchen, and the washing machine. I had to pay 100 for the service on each one of them but everybody was very timely. Within 48 hours, the techs resolved everything. If anyone asks me about AHS, I'd tell them that it would be a good idea to sign up.

I did a claim for an air conditioning unit, and American Home Shield was very responsive. Also, the repair company came on time, gave us notice, and kept us up to date on when they would arrive. They were very efficient and polite. They had to order a fan, and I was really worried that with supply chain issues, it would take weeks, but they were able to get the part in two days and install it within the same week. They fixed the problem quickly, and we haven't had a reoccurrence.

The company they sent was amazing. It took them four trips because there were a lot of things going on with my air conditioner. It wasn't cooling and they came out on the 22nd of June. We asked them if it was the Freon and they said no. They said the issue was a part that I had to have and I said okay. So they replaced the part and the tech said it was cooling. But the house wasn't cooling. So I called back that evening. My husband has a heart condition and he can't get overheated.

I used AHS once and it was quick and painless. We had an issue with the AC. The tech that came out was great. Showed up, did his stuff and headed out.

My air conditioner was not cooling and I requested service online. It was on a weekend but about 24 hours later, NWA Cooling reached out and scheduled an appointment for them to come out and look at it. They let me know the day and what time to expect them. The tech called when he was on his way and he serviced my unit. It was a good experience.

During the quarantine, anytime that I called with any issues, American Home Shield did a great job of getting technicians out here to fix my refrigerator, my disposal and my dishwasher. I've had wonderful success in the three previous years. It's been over the last couple of months where it's been a little frustrating. I have had air conditioning problems for the third time now in the last six weeks. The response time from the subcontractor, United Air Temp, has been okay. But the wait time in order to get to be able to talk to the subcontractor has been extensive at times, which has been frustrating.

My AC wasn't cooling. The first people they sent were very unprofessional. They didn't call me and I didn't know what was going on with that process. It took them a couple of months for that. Eventually, Home Shield put somebody else on the case and they came right away. The techs checked everything and then they got the approval from Home Shield. They then came back fairly quickly.

I love American Home Shield. They're great. I've been with them throughout my whole entire life. Every house we had, we had them. The best part of having them is their reliability. When something breaks, you know they're there to back you up and to help you and provide everything that you need to possibly get the job done to whatever it is that you called it on.

The techs that came out for my plumbing issue were great. They were really fast. They came out to see what the problem was and also came back and did the repair as well. I would use them again.

So far, what American Home Shield has done about the key change was awesome. The gentleman went out of his way to help me out on the keypad. He took the time, googled it, looked it up for me and helped me reset.

When I reported that the microwave was down, the service guy that was supposed to come out and look at it took forever to come out, and I was having to call him. Finally, I got him in to look at it. He was there five minutes and he left. We got our email in to pick our new microwave. We did that. They told me it was going to be delivered. When the delivery guy got here, he said he was just here to deliver it and not to install it. So, I have a brand new microwave sitting in my garage right now. When I contacted American Home Shield last week about it, they said that the guy who delivered it was supposed to install it. On the call before that, the service guy that had to come out was supposed to install it. I called him for a week and he would not answer my calls, he would not call me back, and would just send me directly to voicemail.

I’ve had significant issues with AHS in the past in terms of when I moved into this home two years ago. They continued to bill me for the American Home Shield coverage of the people who had lived here prior to me. Despite frequent complaints, despite challenging charges with my bank, they continued to bill me. The prior homeowners had not notified them of their departure. So, they had not given them the change of address. Even though I kept telling AHS about it, they just continued the problem. But there are times that they are very responsive with repairs and coverage, there are just some broader issues in terms of how they're managing their operations. Rooter King Plumbing was professional for my recent claim. They did the job and were on time. They did the work properly and fixed the problem.

It's easy to do a claim to American Home Shield. This time around, they had a fast response, and the air conditioning issue was fixed on the first visit by the technician. So far, so good.

I initially had a lot of issues with American Home Shield. My outside air conditioner stopped working and they sent a contractor out. The contractor diagnosed the issue as a piece inside the house where the air and everything was being defective. We were waiting and I was calling asking where the part was. It kept going and going. Finally, I reached out to the gentleman who put that unit in for me about 10 years ago and he was very suspicious of the contractor's diagnosis since that part very rarely ever goes bad. Techs came back and looked at it. It was in fact the outside unit that was bad and not the piece inside the house.

My wife called and set up a service request for our AC. The biggest challenge is, in our area, it seems to be difficult to find a vendor, so it took several days to find one. It was a little warm for eight days, and we're not used to that weather up here in the mountains. Other than that, the vendor that came out was great. They took a look at the system, diagnosed what the issue was, and fixed it. They had to replace one part and they had it with them. They were done in 20 minutes.

This is my second time with AHS. The first time was absolutely horrible. I had a microwave and they told me to pull it out before they could fix it, but the technician told them that it was not fixable. We went back and forth for about six months and they said they weren't gonna do it. I canceled and then I got them again in January. I had a claim for my air condition on the Fourth of July weekend. The technician that they sent came on that Saturday and they told me they would call me on the 5th to tell me what was going on. They did not call. I ended up calling him on the 12th and they said they will see what American Home Shield has to say. Then, they finally came out but I had to pay an additional $180 because they said the piece was not included. Do I like AHS? No, but I have no other home service to use. If you can find someone else, get someone else that's more credible.

About a month ago, I started noticing that there was not enough water pressure in the washer. I called American Shield Company and they lined up our issue. The techs that came out replaced the valve. They were very professional.

The air conditioning wasn't turning on, and the techs figured out the problem. They were professional. They had to come back a second time, but it was resolved. I had a previous claim to American Home Shield before that. I did not have a pretty good experience with it because our refrigerator broke down and the person they sent didn’t fix the issue. He was supposed to come back to fix it again. He had to order some parts, but then he never answered the phone after a month. I was without a fridge for like two months. I had to keep calling and see what the issue was. They’re trying to get ahold of the same person because he needed to fill out some paperwork. It was a pretty long process. It took them almost three months to get a new fridge for me because they couldn't fix it. AHS could have contacted another company to try to resolve the issues instead of waiting for one person to come from the same company.

I'm having an AC issue and I just had a company come out Friday. Then my AC goes out again Saturday and I called back to get somebody there. But the problem is, when you call, it always go over to a foreigner and you can't get in touch with American representative. American Home Shield told me I had to pay for a different company to come out. But by the time they got somebody, it ain't gonna be till Monday or Tuesday before they get out. What bothers me is because these contractors that they're using, especially the 247 people, they don't call you. They just text you. I asked them to call me. I'm a truck driver and I can't text and drive. Finally, I got somebody to call me back that evening when I was home. But they still said they can't come till Monday.

I have coverage in case anything major breaks down. There was water leaking in the back of the freezer that was piling up and becoming ice on the bottom of the freezer, and it would leak out. American Home Shield was good about replacing my water heater when it broke. It happened over the holidays so that took a little longer to get someone out. But once they did, they fixed it within a day or two.

I had a plumbing problem and American Home Shield sent a notice saying that the plumber was coming out from this company but when I contacted the company, they were out of business. I called the 800 number and talked with an agent. She said she would try to get in contact with someone in my area and if she can't get with someone by midnight, then I'm free to find someone on my own and they would reimburse me. I didn't hear from her so the next morning, I got someone but it turned out that the home warranty wouldn't reimburse me. They said that they don't know who it was that gave me that authorization but that the rep I talked to wasn't authorized. I was disappointed about that but other than that, it has been good with AHS.

The house is not brand new and anything could go wrong at any time. A plumbing issue can be very costly. The protection we get with American Home Shield is not too expensive. The value is great for what it offers. It's also a good thing we can do a claim online ‘cause sometimes it takes a while to get to a representative. It’s a time-saver. Recently, there was an issue with the lights in the kitchen and there was another issue with the light in the bedroom. Then the main light stopped. The contractor did a temporary fix, but they said it might stop working again at any time. The only way to fix it permanently was to replace the whole unit. It took them time to process and to order the light. Eventually, they replaced it and there's been no issues ever since.

Bill's Appliance has done a really good job every time they have to fix anything in here. Their schedule is really tight, and they try to make it faster than they can. They have the other parts that they need for the job too. I like American Home Shield’s service, but because we live in a really remote area, sometimes it takes a few weeks when we need something. There aren't many vendors that do the job so we have to wait for the only vendor that takes this kind of a call for American Home Shield.

Our bathroom was flooded. CNJ came out and diagnosed what the problem was. But we still needed the plumber to come out a couple of times later because the toilet was running and it was flushing automatically. They called us the other day to see if we got notices from the insurance company. The adjuster came out on Sunday. The contractor did good.

I just had a repair for my central air and I had to pay $600 for two pounds of Freon in addition to the 125 for the call. That’s a lot of money to come out of pocket. If I needed three pounds, that's almost $1,000. I don't understand why American Home Shield does not include Freon in the plan. Since this has happened, it’s not cost-effective but prior, it's been working for me. The only complaint I had before was my refrigerator icemaker wasn't working, and they refused to repair the refrigerator. I just bought a new refrigerator, and I think they should reimburse me for at least half. I paid $150 for the service call, too.

I had a man come in here about a week ago and replaced my garbage disposal, and he did a really good job. He brought a new product. He installed it and left. He didn’t charge me a penny. He was very kind, cooperative, and helpful. We had other things replaced through American Home Shield. It's definitely worth it. I'm retired, and so I can't really afford to hire people for normal pressure on something like this.

I like American Home Shield. When something breaks or needs repair, I just call them and pay the fee and they assign me to a contractor and the contractor comes out and takes care of the problem. It's very convenient. United Air Temp came out for the AC unit. The tech replaced something and it started to get cold within like minutes. We were just standing there watching the temperature go down from 91.

American Home Shield seems to be fairly good. I did two separate requests. One was for a dryer that they eventually had replaced. The problem was that something was leaking, and it was causing a short. It just stopped working. The other request was for a dishwasher where there was a leak. The repair people came out after a week, then it took a week to get the parts. All in all, it took two and a half weeks to get the dishwasher fixed, and now, it seems to be working fine. A home warranty is like any insurance. You don’t appreciate it till you need it.

I had a rekey and that was excellent. The person that came over was on time and very much professional. I called AHS a few times and I got good customer service. My concern was addressed quickly. I was happy with the service.

We got the part of the refrigerator where you push to get ice and water fixed. The contractor was good. I liked them. But I'm still waiting for a part for the blower over the stove.

My air conditioning unit went out and stopped blowing hot air. The gentleman from Harbor Air said that it was the coil. There was some work that needed to be done to the coil and it was not covered under my plan. I had to pay out of pocket and I wasn’t too pleased about that. Also, I feel that there's too big of a gap in the length of time to place the call and get service. It used to be within the day or two days but now it's a week. I had to have my air condition serviced and it took almost three weeks to do the diagnostics and for the parts to come in.

The toilet was clogged up and the water leaked through the roof. The guy from Infinity Plumbing came out and made sure there was no further water damage and that the plumbing was okay. He was professional and since the service, everything has been working properly. All in all, AHS saves me money on a few things. But I have an issue with the upstairs AC problem that's still not resolved. A couple of people came out to check it out and we sought out a second opinion. The company said that they thought this unit may need to be replaced but I never heard anything else back from American Home Shield after that. My wife and I called a couple times but we got no solution and it's been about two months. Usually, everything's resolved whenever we have claim. But for this one, they keep saying the ticket is really not closed out and to call the company who came out to see what they say. It goes back and forth.

American Home Shield's service has been good at this point. I had some appliances that were all crapping out at the same time. I had some trouble getting one of them addressed because the manager of the company made an assessment without the necessary information to arrive at a conclusion. I had to get a second opinion. So, that was kind of a bit of a pain, but it ended up resulting in the conclusion I thought it was gonna be.

Every time I've called AHS, whoever they said they were going to call, called within hours sometimes. Then they'd come out and do the work professionally and courteously. When I needed an appliance repair in the kitchen, I called AHS and within less than a day, the techs called and scheduled an appointment. The next day, they came out, identified what needed repair, ordered the part, and came back less than a week later to repair it. They repaired two different appliances. One had no problem then they had to come back and fix something else. But that wasn't on them. Something else broke and fell under it.

Our air conditioning unit was not cooling and I made a claim with American Home Shield. I like to have a confirmation that the information was processed and I could go in there and see that the claim was submitted. My problem with the whole thing was that initially, they gave the work order to another company. That company never contacted me and I could never get through to anybody using the phone number that was online that I saw in the work order. I called American Home Shield back and they were able to get in touch with the company. The company was going to be delayed with the service.

The refrigerator would freeze but wouldn't get cold. I went online to submit a claim with AHS then I hadn't heard from them for about a week, so I called them to follow up on it. I got an email that the contractor was Master Pro and that if I hadn't heard from them in 48 hours, I should reach out to them. I had to keep calling them just get them to even set up an appointment. And every time I called them, they would either not answer or put me on hold, and kept telling me they were busy. Then they were having computer issues and it took me almost two weeks to get them to schedule an appointment. So I wouldn't recommend them.

AHS seems to be a worthwhile monthly expense regarding their premiums. Each time I called them out, they have corrected the problem, may it be a stove or a refrigerator. We recently had a plumbing issue. We have galvanized pipes here and there were these pipe leaks all over the place. They had to replace quite a few different pipes in the utility closet, including a water heater. Water was coming out from everywhere and it was a big mess. The techs appeared to do a very good job and they came out twice to fix the problem. They were personable and professional as well.

The AC unit was not working properly and the company came out the next day, and everything was resolved. I had worked with them before for something else. So, it was good. American Home Shield’s reliability is beneficial and I like the coverage and the companies that they choose to come out.

My outlets weren’t coming on in the kitchen. I contacted American Home Shield by internet on the app. I like the app. New Generation came out the next day. It was a tripped fuse, but you couldn’t tell it was tripped. It was labeled the wrong room, too. So, I didn’t mind. I was hitting the wrong fuses. I felt so stupid. I wasted $100 for somebody to come out here and just push a fuse. Overall, me and American Home Shield had problems. Their program is okay. They get the people out here, but when it comes to replacing something that can’t be fixed, they're horrible. I went without a stove for three months during the holidays. I had to get to a point with them where I had to scream that I wanted a supervisor because I got little kids in here, and I couldn’t feed them. We’re ordering out every night, or using a microwave because they took three months to replace my stove.

I had a wonderful experience submitting my claim. It was great to work with the contractor.

The dishwasher wouldn't run through a cycle. It never dissolved soap and it looked like there might be water that went through. I called AHS's number that was on the policy that our Realtor had given us and there was somebody on the phone right away. They contacted Heritage Appliance Services and they gave me the number and said if I hadn't heard from them in 24 hours, I was to call them. I didn't hear from them in 24 so I gave them a call and the man found the claim right when it was. That was a Friday and then it was the three-day weekend with the 4th. He said he would try to come out in the afternoon.

The people that American Home Shield assigns us get ahold of us quickly, and they get out here and get the jobs done quickly, especially the latest one. The guy was super nice. He was absolutely amazing. He got everything solved right away. Overall, the service is good. I really liked the customer service. They're always prompt, answer my questions right away, and get somebody right away.

The technician that came out for my AC was very professional and good. Water was coming out. He had flushed everything out. Everything is performing well now.

I called American Home Shield on Thursday of last week and I had an appointment for Saturday. The key people were great.

The exterior wasn't cutting on, so the tech replaced the thermostat. I had another problem with the outside unit not cutting on and AHS sent a different contractor. He said that the thermostat was not correct. So AHS sent back out Discount and they replaced the thermostat again. When they initially put it in, the settings were wrong and from what the second technician told me, it was from that that my electric bill tripled. I have 1,000 square foot house and it was $400. So there were certain settings that they hadn't done initially with that. I had to make sure when the first tech came back and put the new thermostat in that the settings were done so that my electric bill was more normal, and he did. The young man was very polite and I got no complaints with him.

Our air conditioning wasn't working. I ended up calling the contractor because the initial response was that they would come in a few days. We have individuals who have health issues who can't be in extreme heat in my home. The representative at American Home Shield said they were going to call and have my claim expedited. They said they did and I ended up getting in touch with somebody at Climate Masters who said that we were on the schedule for that they and they would be here. Everything worked out just as we hoped.

Recently, our central air went out. American Home Shield had a reputable company come out and check on it for us. The technician was fine. The problem today is trying to get parts, and that is not anything to do with the technician or AHS. It's just the way the country is right now. Unfortunately, we don't have American companies making parts. I've gone through the same thing with my microwave and dryer. It's a nightmare right now trying to get things fixed. You can get a technician, but they have to come back when they can get the parts.

I've been with American Home Shield for a little over a month and so far, services have been good. The process in terms of starting the claim was really good. It was really efficient. I went through a representative because it was my first time. But in the future, I probably would do the claim through their IVR or online portal because I would rather communicate that way. Once the technician from the Frog Pro company came out, it was really quick. He came in and said, "User error." I needed to clean off my air conditioning unit. He was here for a few minutes. But he also told me about a free service that I could have. If you get a code, you can get a free AC or HVAC check.

I submit claims all the time, and I have not been let down by AHS once. Recently, they had to fix my refrigerator, and the repair people who came were very kind and helpful. They fixed what I had initially, then later on, I had another problem with my refrigerator, so they've got to come back and fix that. It wasn't their fault.

One of the islands on my range went out and I did the claim to American Home Shield over the internet. It’s much easier. I'm on the go, so it was easy to just run and they always have a list of all the problems that could possibly go wrong. So, I click, click, click, and I'm done. I was immediately contacted and Sears came out in 48 hours. The range is out of date so they have to order, which is the only part I'm stuck on right now. They sent something for me to pick so, I need to call them. I saw something that was additional. My daughter is telling me not to pay the additional money but it was nice.

This is only my second time doing a claim and we did it through American Home Shield’s online service. It was fairly good. I loved it. Once our claim was filed for our water heater, they told us that because it takes precedence over several other things, whatever other issues that people have, they would get us within the next cancellation. So, we were scheduled two days out. Then, they called us and said that they had a cancellation so they can put us in even earlier. They communicated with us about everything and answered anything that we had questions about. They gave us more information than we asked for. When I go to work, I tell people the issues I’m having. They are in the market for buying a house and I let them know right off the bat that having a warranty is a good advantage and it helps them save a lot. So, a lot of times they asked me who I have warranty through and I recommend AHS.

The old appliance broke and the waterline started leaking. American Home Shield sent out servicemen to take a look at it. At first, they ordered the parts. But the parts were coming from near around Ukraine and they were delayed. They ended up ordering a new dishwasher. The service company was awesome. But it was a three-month issue and it was a poor experience making the service calls and asking for updates with American Home Shield. I sat here for six weeks waiting to hear from somebody. When I called them, that was when they informed me, “We can order you a replacement. We sent you an email.” But I never got that email.

I called American Home Shield and a repairman came out and fixed my oven. A part had to be ordered so he had to come back and put the part in.

The kitchen sink was backed up. The tech was awesome. He came out in the heat, and he let me know that he was on his way. He came earlier than they had projected him to come. He asked if it was okay if he came earlier. He came all the way from San Jose to Bakersfield on a weekend. So I was very pleased with that. Overall, the claims process is good, except that it's hard to understand the person that you're talking to because they're not from here. I've only asked American Home Shield once to have a particular company out of Los Angeles not come back to my home because I didn't find their technicians to be very good. They didn't seem to know the job, and they wanted to refer it to somebody else. So I don't allow that. But other than that, it has been a wonderful experience.

American Home Shield sent out Drain Specialists for a plumbing problem. They did a good job.

The refrigerator wasn't cooling, so I called American Home Shield and told them I didn’t know what was going on, but maybe there was a leak in the freon. I got an email back from American Home Shield and it wasn't even 24 hours. They said that they had assigned it to Premier Appliance Repair. I got an email from Premier and they said that somebody would call. Sure enough, somebody called on Monday, and they assigned somebody. They asked me some questions and I gave them the answers as best I could.

I recommend American Home Shield and I've had some good experiences with them. I had an AC issue and the techs replaced the capacitor and put Freon in the unit. They were good and everything was okay.

The rep very quickly signed us up with some of those technicians to come out. They showed up on time and replaced some freon in the air conditioning. However, after three days, it quit cooling. I called back to American Home Shield, and they contacted Billy's Air Conditioning. They're gonna come back out on Monday to check what the problem is. We have been customers of American Home Shield for 20 years and so far, they're very much customer service oriented. They fixed all of the stuff we had them fix.

Service with them has been pretty good. I had a claim for the air conditioner and the contractor came in a timely manner and fix it. They had to order a part but it came in the next day. I also had a range problem with the overhead fan. The contractor came in a timely manner to see what the problem was. They ordered the part but it took a almost three weeks to come in. But once it did, the techs did the repairs.

My air conditioner was broken. I had a super good experience with the technicians. The first technician diagnosed that the air conditioner needed to be replaced. After just two days, they came back to replace. I needed to pay for the AC unit itself, because Home Shield said that it's normal wear and tear, so that's not covered. But they paid the labor fee. AHS is quite good and it's worthwhile. This time, I sent the claim at 5 o'clock Saturday afternoon. The technician arrived at 6 o'clock.

American Home Shield's service is fine, except for when their operators don't articulate your problem correctly and you have the wrong service provider that comes out. I've had it happen a couple of times. The clarity of some of their operators are very difficult. Sometimes I couldn't understand what they're saying. And it's very frustrating. So, even though they're speaking English to me, I don't know. On a couple of occasions, I said, “Please. I can't with you. Get me somebody who I can understand so we can get past this.”

I’ve had about maybe half a dozen claims with American Home Shield and they've all been very successfully handled. We've had several homes, and we've always had it in every one of those homes. It's been very satisfactory. I call and tell them the essence of what I'm looking for and what my problem is. They then refer a service provider who calls me and leaves me a number. The last case that I had was the complete replacement of a 50-gallon water heater. They gave me the exact one that I had before, which is rather expensive.

The initial issue with the air conditioning unit was that it wouldn't turn on. The tech that came out was so good and professional. He was Johnny-on-the-spot. He had the part on his truck, which is a good part. He fixed it in no time. It was really a blessing. I'm sure glad I have American Home Shield. We submitted the claim online and it was super easy. It's wonderful because you go in and make a claim and then American Home Shield assigns somebody right away and you get an email. It's so much better than doing the claim by phone.

We love American Home Shield’s service. You could go online, you can call and you can submit your own repair. We just had a microwave installed today. The tech was quick. We're very happy with everything.

Everything went pretty well with my most recent claim to American Home Shield. Backyard installed a new pump. They still need to come back and make some adjustments to the control, but the guy asked me if it was okay to wait a little while because he was just leaving on vacation. I said, "Yes, it's okay." I'm fairly certain he'll come back.

From the get-go, I liked that American Home Shield answered questions. The representative was answering all my questions regarding everything. She broke everything down, and then she explained it. She was very neat in explaining all the tiers that they had and different things. American Home Shield sent someone who fixed the door. The gentleman was fine. The only thing that was kind of iffy was that the company called me because they wanted to verify what he did.

My icemaker quit working and when the tech was here, I told him that the freezer was not working right. He worked on it, then he came out a second time and repaired it. The young man did great but the icemaker hadn’t made a cube of ice for weeks. So, I've got an appointment on Monday to have him come out again and see what he can do. Other than that, everyone at AHS has been polite to me.

American Home Shield sent A-1st to fix my air conditioning that wasn't working. The central air wasn't coming on with the thermostat at all. They had to go out and fix it for me outside. The tech was excellent. He said he had to do some Freon and he fixed the piece and he also changed the air filter on my furnace. My central air is working fine now.

Our water heater was getting flooded every other day. So, we would have to suck the water out of it with a Shop-Vac and then restart the water heater. So, we had to get a whole new water heater. When Express Plumbing came out, everything was on time. Communication was perfect. The claim went well.

The turnaround when AHS advertises is 24 to 48 hours but that's not true at all and when the technician turns in whatever they found at your house, they don't even bother to call you. You have to call them to find out what's going on with your claim. I got a claim right now and I had to pay three deductibles to get my dryer, which they're finally gonna replace. They replaced the heating element the first time but a week later, the door stopped working again. The contractor came back out and at the time, the heating element went out again. The tech told me he had to order a part for the door. On the third time they came out, they decided to replace it. But that's three deductibles I had to pay.

My top washing rack was inoperable. The rep was very easy to work with. I told her my concern and then she set up the payment and the appointment. Within 24 hours, I was contacted by the company that was coming up. The tech gave me his name, the company he was working for, and when he would be at the house. He was thorough and let us know because had to order a part that wasn't readily available. He gave an estimated timetable of when the part would be in and that it might take a while because parts were on backorder. He told us when it was in and when he'd be available to install it. The part has been installed and we're using the dishwasher at regular capacity.

AHS is outstanding. I've never had a problem with them and they've replaced different things for me for minimum service fees. Recently, the microwave quit working. I submitted a claim and I got a email that A&E was going to show up. It also had their phone number, the time, and the date of the appointment. The first time they were supposed to show up, my wife stayed home and they didn't show up. And at 6:00 at night, they finally called me and said they would need to reschedule it. I kept doing automated updates and they kept pushing the time back. And eventually, the technician from Sears called up, said that they were overbooked, and that they would have to come back on Monday.

American Home Shield does a good job of responding and the technicians have generally been very good. However, it takes so long for someone to get out. For example, I have no water right now and I haven't had for three days. There's no deal for emergencies. They don't seem to care if you're without water or electricity. American Home Shield needs to have contractors to have an emergency type crew that can get out to the house because going without water for five or six days is not much fun. I called them on Tuesday about this water leak, and they sent somebody out. But they discovered that they couldn't do anything with it and would have to have a leak detect company come out. Now the leak detect company won't be out here until Sunday afternoon, so that's a bummer because I've had to turn the water off to the house.

My ice cube maker was broken. The tech came out and he diagnosed it pretty quickly. He replaced it in over 30 minutes. He was very helpful. He explained to me how the water filtration system works. So he had to replace my filter and then he showed me how to do that also. He did a really good job.

I used to work for another home warranty company. On a daily basis, I used to get customers that say, "I'm going back to American Home Shield," and would go back to American Home Shield. I knew from them that American Home Shield was good company. Recently, a friend recommended them. I'm impressed with American Home Shield. I like their response and professionalism. However, there's one problem I have. A new stove was delivered and I wasn't at home when it was delivered. I tried to go back into the American Home Shield system to make sure it was the right stove that was delivered ‘cause something was off to me. But it's not that. I can't find the GE stove that they offered. After it was delivered it, they removed it out of the system.

American Home Shield has been prompt in dispatching service. The challenge is sometimes, they would dispatch service to a contractor that couldn't do the work because they were too busy, and AHS had to reassign it. It slows down the process of getting someone out to fix stuff. But I get it. It’s just the nature of where we are today. Other than that, the contractor was awesome.

The tech came and fixed our dishwasher really quick. He was great and professional.

I've been satisfied so far. They're worth it when it comes to costly repairs that you might face. That definitely helps out. I have two AC units and one of them stopped working during the hottest week of the summer. The tech was on time, respectful, knowledgeable and efficient. He took care of my problem right then and there. Thankfully, it wasn't too difficult of a task or anything that he had to order parts for.

When I purchased the warranty, my agent guided me through the whole thing. When I had a claim, I called American Home Shield and an agent helped me. The tech that came out for the leak in my sink had great customer service. He was very friendly and helpful.

The AC unit that's outside, one of the central units, started shaking and making horrible grinding sounds. That was when it was 105 degrees. We got a wall unit and put it in, because all the air completely stopped. When the repair guy came out, I told him that it stopped because it was making a bad grinding sound. He said, “It might be your fan that's going out," but he never changed that. He said the compressor was bad so he changed that. A week later, the unit did it again, and it completely stopped working, so the repair guy had to come back out again and replace the fan. Now, there's something on the grate on the top and I don't know what that is. I also don't know if I'm gonna have to do a recall on that. I'm waiting on somebody I know who does HVAC to come and take a look at it. Because if it's just rigged up, the repair company is gonna come out here for the third time and fix it completely.

We’ve had AHS for about a year and a half and so far, we’ve had a couple of things they had to work on, and both of them came out fine. Metropolitan Heating & Air took care of everything fine with our recent claim. The tech changed out one part and it’s been working great since. The contractors that AHS sent were very knowledgeable about what they were working on, on time, and got the problem solved. I'm very satisfied with AHS and will probably continue using it.

The techs repaired our AC and came out when they said, and everything was good. I pay American Home Shield each year and I don't have any repairs happening. So, that money's gone but when I did need them, the part was only under $100. Using them is fine. You never know what kind of repair you're going to have, and it's covered by them. The latest claim was fine. The $100 part was covered and it only cost me $700 so far for the year.

I've called American Home Shield two times for some plumbing issues, and it was pretty easy. They sent us emails and notifications and let us know that the company will give us a call, then they tell us when and then a date and time. The first time I called, it was something related to my water heater. The water wasn't hot enough and we wanted to know if it was working properly or something needed to be fixed. The contractor that came was good. There could be some things here and there that could be better, but the warranty only covers certain things, and it worked out. Overall, I would definitely recommend American Home Shield. It would be a good warranty to have.

Everything went quickly when I submitted a claim with AHS and it was very easy to do. The techs that came out also provided excellent service.

I've had a couple of claims recently and the experience was positive except for we had one issue that there was questionability of whether something was covered or not. It strung out a couple of days and I wasn't very happy with it. Other than that, it's been simple. If there's an issue, I call American Home Shield and it's hands-off after that. I've got rental houses, so it's like having a property manager without having a property manager.

A couple of times, I had to cancel service but when I looked at my statement, it looked like I was charged for both of those. So then, I called American Home Shield. They said they'd have someone call me, but no one ever called me. I'm thinking that it got cancelled. I didn't remember seeing it on my credit card. So, I'm kind of confused. On my last service, I didn't realize for my pool that the pool pump is covered to be fixed but not replaced. I had had this pump serviced now about three times. I’ve been paying for it. I should have just bought a new one. They sent me some paperwork on that as to why I can’t get a new one. Now, I’m a few hundred deep into fixing it, and I have to go and buy a new one. I should have never done that. It's not so great with it so far.

I haven't had great experience with the service people. When I first got here, my refrigerator went out. That was right before Christmas and AHS sent the guy out. He said it was fixed and two days before Christmas, it broke down. So, I wasn't gonna have any service. I had to buy another refrigerator to put in the garage because my kids were coming down for Christmas and so I had all this food. The tech came back and fixed it a second time. It was 35 days so I had to pay another $100. I was like, "Wait a minute, this guy keeps coming back to fix this refrigerator." I asked the rep and she said, "We have to get him to cash it out." I asked, "Would you if you know you can keep coming back and fixing it?”

Submitting my claim was a little rough at first. But American Home Shield took care of me okay.

Submitting the claim for the plumbing issue went well.

American Home Shield sometimes assigns contractors that I might not be 100% comfortable with if I were to try to find a contractor on my own. They can improve on 2 things. Number one is clarity on what's included in the coverage and what's not. The website has information out there but I've heard stories about people who have older air conditioning unit that needs the freon that they don't make anymore or is expensive, and something like that doesn't get covered. Number two is the contractors. I had one contractor come and tell me that I needed a new furnace.

When the contractor came out, they said it was not an air conditioner problem. Then American Home Shield sent a plumber. The plumber came and he did something. But he said it was not a plumbing issue and that it was an air conditioning problem. So it's not solved yet and it's messing up my wall. I've called American Home Shield this morning and their voicemail was full. I also called the contractor. I called American Home Shield back and they talked to the contractor and they said they would call me back. But I haven't received a call back yet.

I've had good and bad experiences with AHS. For my heating and my central air unit, Long Lane came out and serviced both of them. They were excellent in getting it done in a timely fashion and I have not had to have them come back out for my heat. But I did have to have them come back out for the second time for my air. I've also had them come out to replace a part of my stove and oven. They're always on top, especially if it's something pertaining to heating or cooling. They come out as quick as they possibly can because they understand the urgency due to the weather.

So far, I'm really pleased with American Home Shield’s service. I just had two instances where I had to call them. One was for the refrigerator and the icemaker. They came right out, got it fixed, and resolved the problem. So, that was great. The other was for my AC unit and it took a couple of visits. I was without any cooler for one of them for about a week but they came in, got it cleaned up, got it taken care of, and they were very nice about it. The only thing is I was looking through the new contract, and I know they have to be super thorough, but some of it is a little confusing. With this small print and all next to each other, it was hard to see what things were covered or not.

The unit wasn't cooling off. The thermostat was set on 74 and the temperature in the house kept reading 81 or 80. The tech from Comfort First came out and he diagnosed the issue fairly quickly but he had to come out a second time because it still isn't where it's supposed to be. They're having some issues with it.

I put a service order towards the evening and got an email stating that within the next business day, we would be contacted by a plumbing company. Someone called later the next day in the morning and was able to squeeze us in that day. The tech was very friendly, on time, very knowledgeable, very thorough, and courteous. He was worried that the pilot element would go out so he rearranged his schedule to get us in the next day to put that hot water heater in. That was really great. The girls at work would say that their refrigerator went out and I ask them if they have American Home Shield. I explain to them what that is and tell them that they need to sign up.

The air conditioner stopped working and was blowing hot air. Rather than replacing the whole thing, which you can buy a new air conditioner at Home Depot for about $3,000 to $4,000, Honesty Mechanical, the assigned contractor, wanted $3,547 to rebuild it and that 3,547 was coming out of my pocket. They showed up in a timely manner but their price was way too high. I told AHS that I wanted a second opinion and the gentleman that I spoke to was a little hard to understand, but he was extraordinarily good. He scheduled the second opinion company to come out and they said it was $1,600 out of my pocket. I am not saying that anyone is trying to screw anyone else over, but maybe they are.

My dishwasher was leaking. The techs were good. But they had to come back three times. One of the times, it was my fault because the part was actually there but I didn't see it. Other than that, everything was okay. Overall, AHS is a great company.

The water wasn't coming out like it's supposed to. The tech came and showed me that the reason why my water wasn't coming out was because there was trash and dirt that filtered through these lines and it had clogged the line up. He showed me everything and was telling me that you couldn't clean this line out. So, that meant that the faucet wasn’t any good. It was a special faucet my wife had ordered when she got the bathroom done. We got a new faucet and the guy we had was very to the point and was a cool person. He was a young guy with very good manners.