American Home Shield Reviews

I like American Home Shield. Our AC went out and somebody immediately came out here and got it fixed. They were awesome. They got really good customer service. When I wasn't here, they'd still inform me that they were on their way just so I could let my husband know that they were coming. They would always give me a heads up before they were on their way.

My air conditioning is not working. The man from ATR came out on the 25th, and he got it started and then it broke. I tried to contact ATR. The man called me last week. But I called back to American Home Shield because I shouldn't have to wait this long to get somebody to come out and repair their service. They already had him out. But you cannot reach them. The man gave me a receipt and he said, “If you have any problem, call us back. And we'll come out again.” But they don't answer their phone. So I've been waiting two more weeks. We don't have air at all in my house. I had to go buy air conditioner and fans. This is the worst service I ever had with American Home Shield. Overall, I haven't really had a problem with American Home Shield. They have a lot of people that are not speaking English real well. But they do satisfy you much as they can. But you really can't understand some of them.

I like that with American Home Shield, I can get things fixed, repaired, and replaced. I only have to pay the $75 they charge. One contractor I had was Lake Water and my experience with them was good. I had three different plumbing issues and it took three weeks to get them fixed because, each time we had to get authority authorized by American Home Shield. After which the tech came back out and fixed the issue. He requested a second authorization and when he got it, he came back and fixed that too. It was the same for the third one. Everything seemed to be fixed well so I'm happy.

Action Rooter did a wonderful job on our hot water heater. The experience with American Home Shield went smoothly as anything.

Our AC was clogged. The tech was really good. He explained everything to us and stuff we can do.

I like the peace of mind that I have with American Home Shield. Last year, the compressor on our AC unit had to be replaced. It was a very easy process. Also, Sears came out and replaced our ice maker. It wasn't making ice anymore.

I like submitting my request over the internet because the current hold time is 40 minutes. Other than that, American Home Shield is good and I like them. Their contractor Stefan replaced the parts for my AC and I was really happy.

We had a claim for a pressure water regulator replacement and another one for a leaking refrigerator. The claims process went smoothly and it was very good working with the tech. American Home Shield’s service works out well.

I've been with American Home Shield for a little while and besides the copay going up, it's good service. It just continues to go up as the payment goes up. The co-payment, when I started with American Home Shield a little while back, was like $65 and now, we're up to $82. My washer went out and we were waiting on parts. So, this same exact company with my refrigerator, two days later, went out. I called American Home Shield. I had to pay $82.19 again. They sent the same company out. I thought that was a little bit over the top. I understand the policy but within a week, that could have been added since I was still waiting anyway. I thought that that was a little much.

I like American Home Shield. That's why I’m still keeping it. On our most recent claim, we had a second opinion contractor go to the location today and met my tenant. They have not given me feedback, though. My tenant has given me feedback that the technician couldn't do much because it was like the system was frozen. They spoke that the technician should come tomorrow so that they can turn off the AC and let it defrost so that he can properly identify what the fault might be.

I had AHS look at my dishwasher and the tech said he would be back within five business days. I ended up calling the company. I was told it was not normal wear and tear so the claim was declined. Then, recently, Lake Area Appliance Service came out for my washing machine. There was something that got stuck down the dispenser and they were out within a couple of days. I'm very satisfied with AHS's service so far.

Everything was turned off because it was a cool day and I remember turning the air conditioner off to conserve energy. Then, I went out to water my flowers and I realized the compressor ran all night even though it was turned off. The inside pipes in the inside unit were all frozen up and the guy came and did work on it. He took a picture of the part that was faulty and fixed it. I was very satisfied with the tech. He was excellent. He was very professional and explained everything that he was doing. He took pictures of everything on his phone and showed me the part that was burned up. He went to the truck, got a new one and showed it to me before he put it in. Then, he showed me when he put the new one in and took the old one out. I was very pleased with that guy.

One of the knots was loose and making noise in the rotor, and the washer wasn’t spinning. I filed a claim with AHS through the internet and it was a weekend, so their response was fast. Then the techs came out and took care of the problem.

So far, service has been good. My freezer was leaking water out all over the floor whenever it it would defrost. I told AHS what was going on and they made some calls. They got a hold of a technician who then called me and set up a time.

I love American Home Shield. It’s the best thing that I ever did. The repairman who came for the cooling problem was very reassuring.

I had a little tornado come and it lifted the vent off my roof a little, and I didn't realize it. A few weeks later, my water heater busted while I was gone. It's so old, it burnt into the water line and it sprayed in there for 24 to 36 hours. By the time I put the claim in on the computer, within 15 minutes, I had a response back from American Home Shield, saying that Jaymar Plumbing had been assigned as my contractor. That was on a Sunday, and the plumber called me the very first thing Monday. He was here the next day, took the measurements, and within just a couple more days, he had the new water heater here. It was a really smooth process. It was so easy and simple too.

I contacted them and they reached back to me and said they had a service provider. The provider was out the next day. It was pretty seamless. They fixed both of the AC and I was good to go. It was excellent service.

Our pump burned out. American Home Shield has sent this particular company before, so I was really comfortable with it. We watched the tech put the new pump in and we discussed it with him in person. It went really well. As far as American Home Shield, I have had problems with them in the past. If I was in conversation with someone and they're asking about American Home Shield, I would be sure to emphasize that they got to understand AHS only replaces like with like, and sometimes, they take forever trying to repair an old thing like years ago on our heat pump. We finally just bailed on using them and bought a new heat pump. It was ridiculous. The months dragged out with them trying to fix the 16-year-old piece of equipment that they should have just replaced. They're not in the business of giving you new stuff very often.

Right now I'm not very happy with AHS. They're saying that I owed 100. My air conditioner is the reason. It was a recall. They shouldn't even have charged me $100. They said the card had declined, but I had told them I have no money in the account. They said they're gonna take it out, put it back in, but they didn't. But everything was fine when the techs came out. They had to add some more coolant. It had a leak. The previous person who went out and put the coolant didn't realize there was a leak. But he said he doesn't know how they didn't notice that because it was right there where the gauge lines were at.

The tech was very good and the AC has been working fine.

The contractor for the ceiling fan that wasn't working was very good. They tried to get the remote that I had to work but it didn't so they had to hook another remote for the fan system. Life is cool in the living room now. If you got a house, you need American Home Shield. You can go on Angie’s, but you never know what you're gonna get. You're gonna get to run around. But I don’t have to worry about all that with American Home Shield. I just click and get a call.

The AC was accumulating water on the bottom. The tech cleaned out the plate that covers the water. It was good. The one that I had a little complaint about was the last one that I asked for help with, the plumbing. I ask everybody that is going to do something at my house to give me at least one hour because I live 45 minutes away from my work. I was at work and the tech called me, "I'm 45 minutes away." I said, "That's fine. I'm on my way." Then after that, I got home and I had to wait 45 minutes more. I lost pretty much time of my work just sitting there waiting for them. For now, AHS is fine. But it got a little higher this year. For now, I can afford it. Once it goes too high, it's gonna be difficult. I was looking for other quotes, but I stay with the people that I already know.

The icemaker is broken and we can’t seem to get it fixed. I made my initial claim in December but the techs didn't come out until a lot later because they were backed up. When they did get out, they fixed it and then, it didn't work. They fixed again and it didn't work. The metal piece that's in there that turns keeps on freezing. There's something wrong with the temperature because you can see where the ice is melting and it freezes the whole bottom. The last time the techs came out, they replaced the flap but the icemaker is still not fixed so I called them again. It is making ice but people have to dig in their hands in the freezer. It doesn’t dispense. And I'm particular. The first time the techs came, I bleached my whole refrigerator. I'm still worried about the germs. So now, we're living with it because it's still not fixed.

My contract number was changed later because they were billing me at a higher rate. When I called and told them what was going on, they changed the payment. They fixed that but the contract number changed. Because of that, I'm not able to input complaints on my own.

We've used American Home Shield a couple of times and it's been great. The most recent one was when there was a water leak behind the washer hoses. The tech checked everything out, we changed filters, and it's been fine. Everybody that has come out has been really good.

We bought this house, and the water heater was old and ready to go. So, our house flooded because the water heater was leaking. We took care of that, then American Home Shield had someone replace the water heater very good. I had very little issues with American Home Shield or All American Plumbing, but when they replaced the water heater, unfortunately, they must have touched the gas valve. Because the same day, after we had hot water for half a day, I could smell gas in the air. We had a gas technician come out for an emergency call, and he determined that there was a gas leak at the valve where the natural gas was being pumped into the house. We had to have the gas shut off. So, they had to come back and replace that part of the valve that was leaking and broken most likely as a result of extending the water heater, because none of us messed with the gas line.

American Home Shield is a great company. We've been dealing with them for years and I use them over and over. Recently, I had some problem with the Whirlpool dishwasher basket. It wasn’t rolling right. What the repairman found was something broke and he resolved it.

My AC unit stopped working and the tech fixed it on schedule. It was a good experience.

I had a very good experience when I submitted a claim online with AHS. It was easy. The techs were also very communicative and professional. I received a text and a phone call. They fixed the compressor and added some Freon to the system. It's working and cooling now.

I initially had the tech come out to check the oven because it wasn't working. When he came in, he said that the ignition box was not working. He had to replace it. So he replaced it, which should have had the oven working. I used the oven for the first time last night to cook a pizza. The pizza was supposed to take 22 minutes to an hour and a half and I had to turn it up to 425 degrees in order for it to cook. But overall, it was a smooth and easy service.

American Home Shield comes in handy with expenses. It’s much cheaper than paying out of your pocket. I used it when the garage door opener went out. The tech was nice and quick. He explained what happened. I figured that the storm had probably knocked it out and he said it basically cooked the board. He redid the board.

AHS responds and their customer service is great, but the execution, they go by the policies and it is not favorable to the consumer. When they try to solve a problem, they try to do the very minimum possible. If your appliance is broken, they just try to Band-Aid it, and over time, it lands up costing the homeowner more than the appliance. My AC unit was broken recently and my tenant was screaming for 10 days, they had to make a lot of calls to make them respond. But I've made a lot of angry calls and they've handled it really well. I was surprised how they were doing that. Their services also come in handy in sometimes trying to get vendors. They have a pool of vendors. In case I call, I won't get a quick appointment, but American Home Shield can get it.

I like that American Home Shield will have someone come out and repair things when things break down. I just don't like the vendors that they had. I had a refrigerator and stove went out. I had to call American Home Shield three times in order for me to get another vendor to come out because the first vendor I had wouldn't answer my phone calls, never tried to reach out to me and let me know, “Okay. We just got a contact. You got a call from American Home Shield. And we need to come out and fix this.” I never heard anything from them. Even today, I have yet to hear anything from them.

In the past, American Home Shield has been a little questionable. Most of our issues ended up being air conditioning related. There would be two weeks we’d be waiting for an AC part then they’d realize that wasn’t even what they needed. But in the last six to eight months, they’ve got some new vendors they’re working with. Our most recent year and half has been much better. We've had expensive parts and we've been able to have quick service, within 24 to 48 hours. Rivers Reliable has been great for us. They were able to come out and fix the AC and even did a band-aid fix so that it was temporarily fixed for a week and a half until they could get the parts in.

The contractor took over two months to get my grandma's AC working in her house. Because the people that American Home Shield sent out had to order the part. And they tried to say they were waiting for AHS to contact them to verify that they could purchase the part that she needed to put the AC unit. That was ridiculous. Somebody is doing my granny wrong. But my claims here have been fixed. One was an electrical problem I was having. I told the gentleman what the problem was. The man tried to tell me there was nothing they could do. That's not on my warranty. He wasn’t even in the house two minutes. AHS did an investigation, but they never got back to me on that. The latest thing now is my washer and dryer. My dryer went out. I spoke with the gentleman yesterday. I knew exactly what it was. It was the heating coil in the dryer.

Getting through to them took a little bit of a wait which I understood. My issue was a water heater. I was unable to get ahold of the initial contractor they set up. Then they told me, “Oh, it's 7 to 10 days before we could even schedule to come in and talk to you. I said, “Yeah, that's unacceptable.” So I called their customer service guy back and explained to him. I go, “I'm venting so don't take this personally. I'm just telling you. This is not about you, that the vendor you have is horrible. And please sign me up for somebody else.” So they did and those guys were out within an hour.

My AC wasn't draining correctly and the tech unclogged it. He fixed it in 10 minutes. It was great.

The contractor came out for my AC unit that wasn't getting cool. They saw it was something that they needed to get approval for first. They were back a week or two later to fix it. The tech explained exactly what was going on. I got great customer service from him. But they had a problem processing the deductible. There was something with their system so I had to go back and do it again. Other than that, I don't have any complaints.

American Home Shield is a good company. It’s just sometimes, the contractors they get are trash. I would recommend American Home Shield. I have no discrepancies with them. When you call, you normally have somebody out anywhere from 24 to 48 hours. You put you $100, and anything else, they cover.

American Home Shield has been satisfactory for the most part. I have two claims - one is for my air conditioner and the other one is for my refrigerator. The claims process as far as American Home Shield doing their part was simple. It's just a long process because you have to try so many things before things can get fixed. With the refrigerator, American Home Shield sent someone out to do it. However, whatever they did didn’t fix the problem. Then that person was hard to contact or get in contact with. But American Home Shield got another company to come out and were they able to get a result from there. I love Luke, the technician for my air conditioner. He was very nice. He checked everything and was very thorough.

The garage door wouldn't go up. The tech was right on time. Took care of it. He was very professional.

Service with them has been fine. I like the quick response. The tech fixed my air conditioner. He replaced a part.

I had a plumbing issue and AHS sent out Tom Melton Services. They were very good.

I am disgruntled with American Home Shield. I have an air conditioner that has not been working since June, and American Home Shield has not done anything yet. They went from Mister Freeze to so many people, and then they did everything that they need to do. My own technician came in and said, “This needs to be replaced.” Now after a month and a half almost, they said, “Yeah, it needs to be replaced. Now, we need to order equipment.” I still don't have air conditioning.

I feel pretty good about my service with American Home Shield. The only thing that I would say is sometimes it takes longer to do things than we would like. For example, we had a stove issue that went out and it was over a month before it was repaired. The service technician came out, did an initial look at it, and then had to order the part. This has happened a couple of times. We had a hot water heater that went out and the process was lengthy, as well.

American Home Shield schedules the service calls fast so I like that. I had an electrical issue and according to the technician, that was more of an upgrade. A microwave was put in when the home was renovated and the wattage is different from the breaker so it trips at times. The technician advised me that American Home Shield would not cover that because that's considered an upgrade and they would have to put in another breaker. But that’s something that should be covered.

American Home Shield is a company that has been satisfactory to me. Every time I reached out to them, they have always provided the service. If it was anything else, they would let me know. At around two o'clock in the morning the other night, I called American Home Shield and actually talked to a person. The lady set my request up and about 10 o'clock that next morning, a service company called Myers came on out to fix my air conditioner. It was fixed before it got hot. Every time a technician was sent one out from Myers, he has been professional. They explained what it was that they changed or fixed and it didn't take them long. The air conditioner is working well now.

I have these lights over my Jacuzzi which aren't the regular lights were I can just screw the bulb and put a new one in. I couldn't get them out. The tech and I played phone tag for quite some time and he was finally able to make it out. He was very professional and timely. There were some lights that when you put the bulb in, it immediately blew. He looked at that and fixed the problem. I really liked the service that he provided. When major things need repairing, having a home warranty gives the gives the added reassurance that it'll get replaced.

My washing machine would not drain. I called American Home Shield and it was very easy to get through. They told me Sears would be coming. The technician looked at the machine and said he thought it was a pump. He had to order the pump, and it’d be another two weeks before they came out. That was the only thing I did not like. It took me a month to get my washing machine repaired. I want somebody local. American Home Shield contacted somebody here in Shelton who fixed it before. They came out within a few days and not two weeks. I've referred people to AHS, and they have gotten it.

Our air conditioner froze up and it was leaking water. I filed a claim with AHS and the techs said that the Freon was low and it was causing it to freeze. They took care of everything in about 20 minutes.

The technician said my hot water heater rusted out from the inside. Things aren't built like they used to be 20 or 30 years ago. It's probably just a defective piece of equipment. American Home Shield replaced the whole thing.

AHS did a good job. The AC techs were very nice. But they couldn't find anything wrong. After we called the issue in, the AC didn't work for a couple of days. But the night of the second day after I called, it started working again. So, we had the tech come anyway and check it out. They cleaned it out and everything was fine. Two days later, the AC did the same thing again but within 20 minutes, it started working again.

AHS is good. The submission of our AC claim was fine. It went smoothly.

I had two tubs that we have problems with. One was a Jacuzzi tub that had a leak down in the kitchen from the upstairs. The other was the tub that had a constant drip. The claims process with American Home Shield went very smoothly. The serviceman diagnosed those problems. When he went to service the Jacuzzi tub, he realized that it required a little more than what he initially thought. He called in to American Home Shield, and they approved the additional work that he has to do. He did it very timely, and he was very professional. Having AHS is very cost-effective and their service people are very professional and knowledgeable in their field.

I had the contractor called back out for my plumbing issue. But after that, it was fixed.

When we signed up with AHS, it was $500. The next year, we got a premium notice and it was 700. I called them and the lady said they could come up with something a little better. So, they took 100 bucks off. We had to use AHS on our air conditioner. We also used them on our garage door opener recently, too. When the tech told us what was wrong, AHS paid for the opener. But we had to wait for three weeks for them to get there from the day we called. They told us we had to get the new springs and they put on new rollers and that cost us $650. So, we paid for it.

I've had four appliances break over the years and they've taken care of all it. I do preventive maintenance on items that allow preventive maintenance, but stuff happens and I make a phone call, and they come out and fix it. The claims process is perfect. I pay my deductible and everything else is taken care of.

We've called American Home Shield on some things and they've been good to work with. We recently had an icemaker that wasn't working. A contractor came in to repair it. They had to come in twice. They replaced the motor and a controller board.

We used American Home Shield a couple times and one time we tried to use it, they denied the claim. That was a pain. It's hit-or-miss with American Home Shield. Some of the contractors will pass the claim off to someone else, or say, “I can't do that,” or “It's not covered,” if they don't wanna do it. That’s an issue we had with a plumbing issue.

My AC was running hot upstairs. The first set of people AHS sent out gave me some crazy bid of 1,500 bucks. The tech was saying the coil was bad but it was still under warranty. I told AHS to send somebody else out. The tech from Air Majesty came out and said the coil looks good. He put in some Freon and the AC has been working pretty decent since then.

There was a gas leak on my neighbor's side of the duplex. It was leaking on our side under the ground and I could smell it. It was too strong so I called for help. American Home Shield all came out fairly quickly. The guy who came was really nice and he was able to diagnose. I wish it was a faster turnaround but everything got fixed and everything's fine.

The previous gentleman was excellent. But there was this guy who I regret not telling him to get out of my house. We have a very nice home and we are very clean. He pulled the refrigerator out to take some pictures because he said it needed vacuum, which we had done after he left, but it had nothing to do with the leak that we have in the refrigerator that we still have because it's coming from the ice machine. He told me, "You need to rearrange your food. You need to take stuff out of your freezer." That's not what he's there to tell me to do. I'm 69 years old. I know how to manage my house.

I called American Home Shield for a rekey. We arranged for a specific date because I wasn't going to be moved into the house yet and they were still doing work on it. We just called and made a date and the tech showed up on the right date at the right time. He did everything he was supposed to do. He changed all the locks out and made me new keys.

I had an incident with the kitchen sink and a leak that had a contractor come out. We thought that we were all set to have them come back, and it would be fixed during the week between Christmas and New Year's. But we didn't hear anything from them at all until after New Year’s. When I reached out, the tech got very hostile with us and it became very uncomfortable. I tried to shift the work order to another company, and American Home Shield said, "We'll give you $200 and you can go with whoever you like." But I’ve got to do the legwork myself. On the other hand, I recently had a fridge leak. The guy came out in very short order. He was very nice and knocked it out like nothing. It's a matter of the contractors needing to be vetted properly. After that incident with the one guy, I did a quick Google search. There were a number of negative reviews that said similar things about this gentleman specifically but they’re still being used by American Home Shield.

My service with American Home Shield has been great every time. I did a claim when the spring thing in my garage broke for a second time. The process was very quick and easy. I submitted the claim online and I was assigned a repair person. They called me the next day and scheduled an appointment. They came exactly when they said they would and repaired the garage quickly. Having American Home Shield, you save money on repairs and get them done promptly. People usually come quickly and it's been great.

For the times that I’ve used American Home Shield, I have loved it. I'm very content with it. The tech that came out was very knowledgeable about the problem. The person was also very kind and very easy to talk to and asked questions. I was satisfied with that.

I did an appliance claim online to American Home Shield. The bottom part of the freezer wouldn't open up. The website was fine, but some of the questions that I needed for my service weren't on there. So, I ended up putting one thing but it didn't have that part on there for me to elaborate more on what was happening. The options are very limited. When I put the refrigerator, I really didn't have an option for the freezer. The type of freezers they have now are the ones that open up like a cabinet. Mine was a bottom drawer part and now the top part. It wasn't enough for the technicians. They didn't have enough questions. So when they came out, then you start explaining it to them, and to me, they're not prepared.

We had to use AHS for an air conditioning issue. It was a 100-degree day and they got someone out here quicker than I could have on my own. Plus, I didn't have to go through the phone book and call around 30 places, which I had to deal with a garage door because that was something that wasn't covered. So, I found out the hassle when you're trying to find your own contractors. It could get a lot more difficult and AHS seem to send people that know what they're doing and are professional.

American Home Shield did a good job when I used it. The tech replaced a part that was not working in the washer. He had to order it. It was kind of strange, though, because they called me beforehand, and I gave them pictures and the model number. I sent them all the information and they said that if they had it, they would be able to service it faster. But it didn't work out that way. It took about a week for them to come back out. People call and say they're gonna be here and they're gonna be there, but it'd be nice to be able to view the queue somehow. It'd be nice to know they got the part and would be out this day. You can anticipate what's going on.

I had a washer claim and the contractor tried to repair it but they couldn't repair it. Home Shield gave me the buyout value and I bought another unit. Now, my dishwasher just went out and another company came out. They said that the dishwasher was worth 500 but Home Shield said it’s only worth 400. I thought that was a big difference. It's 100 bucks off but Home Shield wouldn't change it. I've been with them for six years. I'm paying $40 a month and I still pay a fee of 125 for a tech to come out. Right now, I'm looking for somebody else who's cheaper.

I like AHS's service. We had a guy come out and do something with the air conditioner. Then a guy come out and fixed the icebox. They both did a really good job.

Every time I reach out to American Home Shield, they're on top of everything. We had a clog in our shower so we needed a contractor to come out and unclog our main drain. I got in touch with American Home Shield and told them my problem. They took that down and within 24 hours, everything was completely fixed.

I had a drip and I thought it was with the air conditioning unit. So, I originally asked AHS for the air conditioner man, but when the air conditioner man came out, he said it was not an air conditioner problem. It was something up in our pipes, which was under the floorboard. So I rescheduled and AHS sent the plumber with Metropolitan Plumbing. The plumber was a very nice gentleman and he was polite. He looked at the dishwasher because that was where I thought the leak was coming from. He pulled the little thing out of the dishwasher and took everything out of the cabinets. He said there was no water there and that if there was a leak there, he would see water either under the dishwasher or in the cabinets.

They did a good job. The young man repaired one of the locks that was slightly bent.

AHS is something good to have when you have unforeseen repairs. The biggest thing for me was when I used to rent properties out, I used to use it. But now, I don’t own any other properties other than the one I live in. But I still keep using it and it’s always worked out really well. However, for air conditioning, they only cover so many pounds of Freon. They should have a premium kind of plan where more things are covered and they’re more specific.

They come right out and take care of business. They’re always professional. They do a good job. My second bathroom sink is worn out and it haa a hole in it almost the size of a pencil point. You could see it. There's rust or corrosion around the edges of it. It doesn't look very nice. But it’s not covered. Also, the toilet cannot be repaired if there's a crack in it.

The oven was having some issues heating up. There was something wrong with the motherboard because the display was flashing and the light kept on flashing even though the door was open. When it was closed, it kept on saying the door was open. The technician that came out was absolutely brilliant. If I didn't have American Home Shield, I would definitely re-engage them to help me. Their customer service was amazing.

I had some issues with my garbage disposal, a leaky faucet, and the toilet needed some internal repair. When I initially called in to AHS, the representative asked me what the problems were and I explained them to her. We went through each problem with a video recording of what the issues were then she came up with the company that would be doing the work. Then, they called me to set up an appointment for it. The plumber was very knowledgeable and professional. He had to leave and come back because the part that was needed for the toilet was at another location. So, he went to pick it up and came back. In the end, all three issues were worked out. Before this, we also had was an electrical issue with the stove and the techs came out and repaired that as well.

We had one call to American Home Shield for a dryer, and that was taken care of. Arrowhead did a good job. So far, so good.

So far, I am very impressed with American Home Shield and it's gonna be them that I will recommend. It's a bit more expensive than my previous home warranty company but I am very pleased with the service I've gotten so far. Recently, my hot water heater had quit working. A contractor came out, and they replaced the element. The young fellow told me that if it still didn't work, to call them back. The next morning, it seemed to me it was doing okay. But later in the day, it wasn't. I called them back then scheduled someone to come out on Sunday.

My water heater went out. I called American Home Shield and I heard from a contractor right away.

We got an appointment within a couple of weeks, which I was happy with. However, the day of, they canceled and then we had to reschedule. When the tech was here, he had the part with him and he fixed it that same day.

I had a plumbing claim to American Home Shield and it went great. The technician was very knowledgeable and he resolved the issue. Everything with AHS is going well, so far.

My dryer kept blowing the fuses. The tech went into the breaker box and he tripped it back. He said there was too many units on one breaker. AHS did an excellent job.

Submitting a claim to American Home Shield was easy and I could do it on my phone. Air Comfort Complete was a contractor I had and they were good. They basically had to rebuild my washing machine. They tried a couple things and those didn't work. They then decided to put in a whole new motor and now, it's working like a trooper. Overall, my experience was nice. They came out and finished the work. But it did take a month and a half because of parts and time. They came out every week and kept me in the loop of what was going on. Everything worked out real well.

The garbage disposal was leaking and tripping our electrical grid. The tech said I needed a new garbage disposal because the one we had was leaking. So, he changed out the disposal. Having AHS is like having the safety of backup because as the house gets older, I have someone I can call. I don't know which plumber or electrician to call. So, it gives me peace of mind. They cover majority of everything I need in the house.

American Home Shield sent out Repair My Appliance. They were really good. They liked joking around with us, and we joked with the tech while he was working, and he made things work right.

I had a malfunctioning AC unit. The contractor that AHS sent inspected the unit and determined that the blower motor needed to be replaced. But 57 days later, they still haven't come back yet. Originally, they ordered the wrong part. So, they figured that out when they went to pick up the part. This is where the problem started. There was a miscommunication between the contractor and AHS. From that point forward, when they figured out that the wrong part was ordered, no action was taken by either side for about a month. The contractor never returned my call, left me several voice messages, and I've been contacting AHS. AHS was claiming that the contractor never submitted for them to determine or approve the purchase of that part of that blower motor. But the contractor submitted that information on June 28th. As soon as I get this resolved, I'm gonna cancel my service with AHS.

We had a pool issue. There were some pipes leaking and the spa was not working. The contractor came in within a couple of days and they were in and out within an hour. The tech had the extra parts that were needed on them, so they were able to do it. The issue has been resolved. American Home Shield really helps me save a lot of money to pay $75 versus having a handyman to come out and would charge way more than that.

The AC had a weird noise inside of the house and it was not blowing really hard. I called American Home Shield on July 24. Technicians came to my house and they inspected the unit. My blower had an issue because it was making a grinding noise, like when metal is touching another metal. It was very loud. They shut off the machine right away and they said to me that it was not possible to fix it. American Home Shield ended up replacing it.

AHS has always helped me with everything and I recommend them. Recently, the dryer wasn't working. The contractor called me ahead of time. But I called them just to be safe. I wanted to make sure they're coming on the day that I have a day-off. They're really good and I appreciate them. The dryer is still not fixed but they told me that it's fixable and it's an easy fix. They're just waiting for it to be cleaned up. I just need to find someone to check it out.

I only use American Home Shield when I need it and that's far and few. But as a single female, the home warranty is very helpful in that when I need service done, fieldwork is done for me. Usually, a call goes out in a proper amount of time and everything is taken care of within a few business days. I’m definitely pleased. When a fan in my attic wasn’t circulating, a tech came out within a few days. It was within the timeframe. He worked very quickly up in the attic. It’s hot right now in the south so he did well. I also had someone come and installed the air conditioning unit. That made that attic 20 degrees cooler. I have told neighbors and friends that do not have an extended home warranty that I recommend American Home Shield.

The drain from my kitchen sink was blocked. I wasn't able to use the sink. It was backing up into the basement. I put the request in online. It was easy and straightforward. But it was almost a week before someone could come out. When the tech came out, he offered some great tips to prevent it from happening again. The service was great once it happened. It’s just the delay between requesting and actually getting someone out.

I've used American Home Shield a couple of times. When my washer was leaking, the Appliance Repair Experts guy came in on time, did his thing and explained it to me. He was awesome. Right now though, I'm not too thrilled with my swamp cooler experience, which is going on three weeks now. First, American Home Shield sent a guy from Anthem, and he recommended to get a new one, which American Home Shield said they couldn't cover it. Still, they ordered me one and it took two weeks to get it there. American Home Shield told me they can't do anything, and I had to call today to set up an appointment. I finally got a hold of Anthem, but they can’t install the new swamp cooler until September. It's hot as hell in my area, and I have kids too. Besides that, Anthem has been okay.

I like the warranty program with American Home Shield. I don't like that they've gone up so much but you just pay the trade fee and their contractor comes out. When the capacitor had gone out on the air conditioner, a contractor came out the next day. They were awesome.

The rubber thing which will help the washing machine work looked like it had gone bad. The Sears technician came in and ordered a part and when it came back, I called him. He immediately came and fixed it so there was not issue at all. It was smooth. But I had a bad experience right after that with the contractor for plumbing. The work which was needed most was not done.

The commodes weren't flushing and the sinks weren’t draining well. We called and American Home Shield fixed it like they always do. Also, the contractors they send are always knowledgeable and nice. E&K Contracting who came out for this claim was great.

Submitting a service request was quick and easy, and the contractor that came was really good. They were really professional and told us what the previous contractor had done incorrectly. I also called in a complaint when it happened, that the previous contractor American Home Shield sent overcharged us.

I'm very unhappy with American Home Shield. I had a washer that was leaking water. I called American Home Shield. They referred the company, Axis, to come and do the repairs. We've had the Axis repair person here at least five times, and the problem still persists. I called American Home Shield and I said, “If you have a repair person who has been coming to fix the same problem four times, and the problem still persists, that tells me that that repair person doesn't know what he's doing.” We haven't been able to use our washer for four weeks now. So, I told American Home Shield that they've got to do something, either change the repair person or the repair company. They said they couldn't. If I want them to change the company, I have to pay an extra $100. Otherwise, that's the way the contract is.

For our recent claim with AHS, the belt broke on the garage door opener. I received the name of the company, the address, the name of the technician and the approximate time of arrival. It was the best service I’ve ever had from an AHS contractor. They were Johnny-on-the-spot.

The air conditioning wasn't heating. It took a long time for me to hear from Prime Heating. I wound up making a phone call. I finally got through on the line and I was on hold for a while, which was what I expected. But eventually, it worked out. The technician came. He squeezed us into a very busy schedule. Because we were having triple-digit days. AHS is okay most of the time. There was just some problem getting started within this time.

My dryer wasn't turning. I reached out to American Home Shield by internet, and it was great and very convenient. It worked really well. Coastland came and did the service efficiently. They came out twice. They tried one fix first, and then they had to try another one. They did a great job.

I am partially happy with American Home Shield. There are some things that I had experienced in the past, but there's nothing I can do about that. They had their own rules, and I needed their company. I had a recent toilet claim, and I didn't have any problem with that. The company and their guy were excellent. They came in on time.

AHS has been pretty good. I had a claim for the dryer in one of my rental homes and the service was great. The guy from Hein Sight Construction came on time and he was very nice. He went downstairs to the basement to take a look at the dryer and found the issue with the belt. He went out, got the part, came back, and fixed it right away.

My dryer wasn't turning on. I called American Home Shield and then they told me they were sending a guy out. They were very, very quick about it.

I have three faucets total, two in the master bedroom and one in the downstairs bathroom. One of the two faucets on my master bedroom was leaking. When I called American Home Shield, they told me to take a picture of the leaking. I took the video, sent it to them and they approved that. When the technician came out and checked it, he didn't turn back on the valve. He couldn't see the leaking. He put it as no malfunction so American Home Shield didn't approve for that. But I had called and American Home Shield said it was approved. Also, the one downstairs faucet wasn’t added for some reason when he came to fix it. He said that was not approved.

American Home Shield is good. I like having the home warranty and knowing that I can just pay my deductible and then not be charged with a large bill that I can’t afford. When a thing breaks down, you just pay what you need to pay and you're not overwhelmed with a high bill. Also, the people I normally talk to on the phone are very respectful and professional. I called them for my freezer. My refrigerator was leaking water coming from the top down into the bottom. They sent Metro Appliance out here. Thee man was very informative, very knowledgeable and he did his job. The refrigerator has been repaired.

In general, the service is okay, but it's awfully expensive. We were paying $63 a month plus $135 when we put in a request of an appliance problem. Now, as of August 1st, they're charging me $20 extra a month. Also, they have not reimbursed me for something that they should have reimbursed me for. We can't go with them anymore. Not in this kind of economy. We'd be paying over $1,000 a year to them, whether we use them or not. And they have a problem with getting technicians. We've used AHS a lot and sometimes it was great but sometimes it wasn't.

We made a sevice request for our air conditioner. It ceased to function and it was smoky. It had a very chemical-like smell so I shut the unit off. When the tech came out, he said that the motor had seized. Since it was a Friday, he was gonna put the order in once he got back. However, I may not get serviced until the following week. I went and bought a bunch of fans. I then got a text message that an agent was on his way. It didn't register to me at first that it was a different company until he got here. He started asking if he could go up and review what was going on and he explained to me that he was from a different company.

The heat in my oven was uneven. It was burning stuff in the back and then the front was not cooking properly. The gentleman came out, and he checked the temperature. It seemed like it was okay, but he wanted to change a sensor. So, he ordered a sensor and came out. It seems to be fine. They were very qualified. He did a good job.

My most recent claim to American Home Shield was for an electrical issue that was not a problem at all. I learned from the experience. The claims process was smooth. It seems like everything always occurs at the end of the week and I end up getting pushed to the following week to have a service call, which is unfortunate, especially when it concerns having a power outage in a certain part of my home like I did. So, AHS could have a more timely service call response to a request for service.

The initial issue was the conditioner was not working at all. The repairman from Prayco replaced a breaker inside the air handler and a capacitor on the outside air conditioning unit. He fixed everything wonderfully. The second issue he came out for was about the condensation getting on the air filter. He came out yesterday, but what he thought he had fixed, it is still doing it again. They're gonna come out and do that. I pay for that 'cause he said that's all under maintenance which I understand. He is wonderful. He knows what he's doing.

A garage door opener died on us. I called AHS and talked to a representative. The tech came out and now it's operating very well.

I like American Home Shield’s service. I love that I can use the internet to schedule my appointments and have my appliance people to come over and fix my appliances. I've only used AHS twice but I've had great experiences with it. Coastline, the contractor, did a wonderful job. They were timely and gave us the information. They ordered a part for us and came back right away once the part came in. They still weren't able to fix the appliance but they shared all that information with us. So, they were good. Everything has been answered and everything's clear. I'm waiting for my washing machine to come in today. My husband and I sat down and picked it out online. I wanted a better one but he didn't want to pay the extra money to get it, so I have to settle. But I've been pleased with American Home Shield.

The tech showed up and asked me what was going on. I told him and he located the unit. He just saw what he could find from there. He said the coils were dirty so he cleaned those. It feels a lot cooler in here than it was.

I had a leak under my sink and the issue turned out to be my garbage disposal. They replaced it with a better garbage disposal than the one that came with the house. So it was good. The tech was good. He came on timely manner and took care of the problem.

There was a leak coming from the water valve for my washer and dryer. I had to pay 75 bucks for the guy to come out and do an estimate. He wanted to do something crazy by tearing out the wall and cutting the pipes and redo everything. He told me that Home Shield wouldn't pay for all of it and that I’d have to foot the bill for tearing out the walls. Apparently, it said that in the agreement. I've used AHS for other problems and we've had people come out and fix our appliances. They were pretty good about getting the work done. But with this plumber, it was really bad. He was not a friendly guy. He seemed to be irritated about being there. He wasn't a happy guy coming to give me an estimate.

I called them for Freon in my AC and the first tech put Freon in one of my units. He looked at the second unit and he said, “Well, this is good. It seems to be working well and it doesn’t look like it needs any Freon.” I said, “Okay, no problem.” I went to sleep and woke up sweating. I called the work order back in and another gentleman showed up. He said, “Okay, your capacitor went out.” He had the part in the truck. And it took him about less than five minutes to take the bolts out and plug it up and put a new one on there and then it cranked up. Everything started working. He also checked my Freon levels again for that unit, which didn't get checked the first time, with a gauge. I was pleased with the quickness that everything happened.

American Home Shield has done what they advertised they're doing. Recently, my air conditioner had to be repaired. The outside unit was down and I told the tech that the inside unit had problems as well but he couldn't test it because the outside unit was down. If they fix that, they're gonna have a claim in for another one so I asked for the money in lieu of repairs and I bought and put in a whole new unit. They said the reimbursement could be anywhere up to three weeks. Usually, they're pretty good, though. I've had previous claims that were settled fairly quickly. But they need to streamline their process when they're going to offer cash in lieu of repairs because that's money out of my pocket without being reimbursed for a while.

I submitted a claim to American Home Shield and everything happened quickly. They were very courteous.

I called to report the problem to American Home Shield and the rep went through the process. They took our money and said that Kelly’s Appliance would be in touch. It took closer to a week than it was less and I wound up calling AHS back and the automated system gave me the contact for Kelly's so I called Kelly’s. The tech immediately answered and said that he just hadn't had a chance to call me. He sounded like he was busy.

When my refrigerator started spitting out water all over my floor, I turned the water off and submitted a claim through the internet, which is easier. When you call in, it’s very hard to understand who’s on the other line. The gentleman that came out was wonderful. He came in, cleaned up after he was done, and answered if I had any questions. He was very professional.

Submitting the claim was professional and efficient. The contractor let me know before they arrived.

Our air conditioner is down and it is not something that the electrician can fix. The electric company has to come out. Otherwise, service has been great. Usually the people are really nice and they get out here soon

We love American Home Shield. We've had it for years. Every time we had someone come, they've been nice. We just have to pay for a service charge and that's it. When we had to buy another air conditioner, we increased our coverage to the platinum. Recently, we were having some problems with our air conditioner. The repairman who came was very professional. My husband was pleased with what the man did.

I had a leak under my sink. I heard from the contractor the next day. The techs finished the job. I've had mostly good experiences with AHS. But they sold me a package that was still a higher-up package than what I had previously and included an HVAC service. There was some confusion around what was covered versus what was not and people weren't calling me back. The person who sold me the coverage said both my units would be covered to get serviced once a year and that didn't happen. I tried to just set up for the one because it was an $80 value and they wouldn't do it. They said it was past time. I said, “Well, that's because you guys took forever to get back to me.” That left a really bad taste in my mouth.

American Home Shield is awesome. I've used them about four times in the 14 years. My first claim was for some electricity that wasn't working right. They fixed it properly. The next claim was my little stove light went out. The guy was here and fixed it promptly. The other time that I had called them was for my washing machine. Then one time, I asked them about my toilet, but they didn't have to come out because my son-in-law did it for me.

Submitting the claim for a roof issue was problem-free. The contractor was absolutely excellent. I would recommend them to my family and friends. This was the first time I've used AHS for a major issue and they were very timely and professional. I'm very satisfied.

The refrigerator was not cooling. When I submitted a claim with AHS, the website was good and easy to use. The techs were on time and identified the problem quickly. They didn't waste time and left clean the location area. When the parts came in, they came in on time and installed them. I've been with the AHS since June and they're a good company.

I had AHS at our previous house. When I moved into my townhouse, the mortgage company required it and the previous homeowners had American Home Shield. I said I don't want to switch 'cause I've had a good experience with them. So I didn't change it. Everything's fine with their process. With my recent claim, it was good. The tech fixed the dishwasher.

The garage door just stopped working, and it turned out to be some kind of transmitter thing that was corroded. The guy was very gracious and very professional, and he changed it. He was a very nice young man. He gave me the part to show me the corrosion. I called American Home Shield to do my claim and it was very easy. I was well informed. The guy called shortly before he showed up.

The motor was burnt out so I had an AC guy come out. This happened on a Saturday night. I called Saturday and he called me Sunday at 8:00 in the morning, saying he would be out there. I thought I'd have to wait until Monday or Tuesday at the earliest. But he was out here Sunday morning. I’m a maintenance tech. So, when he came out here, I told him everything that was wrong with it. He looked it over and said it was good. But as he was leaving, it went out again. So, I flagged him down quick and he came right back in and fixed it. He left me a piece of paper. He said that if it acts up any time after this, to give them a call. It went out again but I didn't have to call him back. He already came back in and fixed it. American Home Shield is great.

I have a fridge that had consistent issues. The contractor came to check out the fridge, my washer and dryer, and the stove. With this last thing, I have to wait until the service repair person comes in and says, “Okay, we can't fix it.” If they can fix it, they just take care of it. So, with the stove, they came and just changed some knob or something. But with the washing machine, they weren’t to order the parts. So, they just sent me an email with how much it was worth and then, they gave me three choices of either purchasing through them. But they didn't really have anything that I like. I had to buy my own, then they'll reimburse or use the Lowe's gift card.

The first time that I had to use American Home Shield was for my air conditioner and it wasn’t a totally great experience. We ended up having to come out of pocket $11 to get the item fixed. They should have better communication and we should be able to profit off of the warranty rather than still having to possibly pay a large amount of money.

My carbon dioxide monitor was off over the weekend. I really like how they can diagnose the problem. We did the diagnostic video. The contractor came on Monday to fix a leaky valve and they did a really good job.

I got multiple tasks open with American Home Shield and the last one is the refrigerator repair. They assigned Colorado Residential Services as soon as I opened the request. It was a quick turnaround this time. They called me, set up an appointment, came home to review my issue, and troubleshot. I needed a part to be replaced and they ordered the part, came back and replaced it. It was good service overall.

I got a water heater installed, and the plumbing company that came out was good. However, they were supposed to do an inspection. So, I had to follow up a number of times to get the inspection done. The inspection passed, but it’s a safety issue. They have to install something on top of the hot water heater for it to be safe, and it looks like they did not do that part. They were supposed to follow up with it, but I never heard back from them. I made several calls to both American Home Shield to set up the inspection and the plumbing company, and I just called again to get that fixed. Everything else is fine.

When I first got the house, my burners on the stove didn't work. Somebody came over and they said, "You need new parts and we'll order them." Everything was good. So, for three weeks, I was waiting and I called American Home Shield and they said, "they don't want to do the service. We're going to send you another company." The second company came and looked at my burners and said, "Oh, yeah, we'll get you the parts." They didn't want to do the work because it's not an easy job. A third company came and said, "I only do installations. I don't repair." So then, they referred me back to one of the other ones.

My dryer was leaving black lines on clothing, meaning that one of the bearings was out. The dryer is only five years old, so it shouldn't have been doing that. I called American Home Shield and paid the $125 fee for the tech to come out. He replaced the $5 part in about 20 minutes then he charged me about $75 to clean out the lines that were there. And the dryer is functioning appropriately now. He was a cool guy but the service fee was expensive considering I had something that was supposed to cover that. But there are going to be things where I have to pay for but are not exactly going to be like replacing a dryer.

AHS is a good service. We had them do the rekey. They told me the name of the company and the name of the person who could come out. We talked about what time they would be here. It was good.

The garage door was unbalanced and we found out that the spring was broken. I was disappointed at trying to get the techs here because I was told that they were going to call me the next day, but I never got a phone call. So, I made a decision to make that call instead. But other than that, customer service-wise with them was pretty good. When the guy got here, he was pretty smooth, fast, and explained to me what was wrong and how could I fix it.

The panel on my stove went out. The technician went downstairs to check it wasn't a circuit breaker problem then he came back up, did whatever he could, and it wouldn't do anything. He left and ordered a new part, but first he took pictures of it to make sure he was ordering the right stuff. When he came back in, he put it back together for me, and it's working just fine. The technician was very prompt. He called before he came, finished up the work, and gave me good feedback. He had to take the panel off, and he gave me a few minutes to clean up while he was doing something else.

My sink got plugged up. My husband tried to use the snake on it and he couldn't get it cleared. American Home Shield sent Sundance and two guys tried to electric snake my drain and they weren't successful. They told me somebody else would have to rip out the counters and cupboard to access the clog. I called my brother-in-law who’s a union plumber and there were several things that Sundance said to me that were of concern to him. They could only get their electric snake 5 to 10 feet in and it was plugged up at a T in the pipe. And it wasn't letting it go any further than that because he said we have galvanized pipes. My home was built in 1993 and they stopped using galvanized pipes in the '70s. So there was one thing that they weren't correct on.

Having AHS, there's peace of mind that if something breaks, we can get it fixed without a huge cost to us. My air conditioner wasn't working very well. I filed for somebody to come out and look at it. The contractor cleaned it really well. The tech didn't clean up after the job but the experience was good and the unit has been working better.

So far, AHS has been good. At first, we had a little rocky start 'cause they sometimes didn't get things fixed the first time we called. But so far, they took care of us on our refrigerator and we're still dealing with the air conditioning issues. It's the fourth time they're coming out again next week. Company of Moreno Plumbing in Albuquerque. It seems to work fine for a little while, then goes back to not being able to keep up.

The contractor did a good job. They solved the problem.

Third Generation came out three times to repair an air conditioner unit. The first time they came out, they replaced a transformer and a capacitor. The unit started running and the guy left. About six hours later, we realized that the air conditioner was running, but it would not shut off and I could not shut it off with the thermostat. The only way I could shut it off was by pulling the main circuit breaker in the house. They came back out and they looked at it. They said, "Well, there's nothing I can do because we have to apply for American Home Shield to repair a low voltage wire and I can't do that while I'm here." That was on Saturday. So, we kept on turning the circuit breaker on and off for Saturday, Sunday, and Monday too. On Tuesday, somebody came out and they replaced the wall thermostat and that cured the problem.

I paid my fee twice since the contractors came twice. The two companies we dealt with were way too sticky. They won’t let you go. It took the second one a long time to come and the first contractor had to do with the faucet. The guy walked up to it, grabbed the bottom and said it was loose, and tightened it with his hands. That cost me $170 and that included a little thing that was fixed on the refrigerator.

On the 18th of July, Crispy Air came into my house to try and repair my AC. Their diagnosis was that there was a compressor problem and that it was going to take one week to find a compressor and to bring it back. I asked why it was a long time like that and they said they have a timeframe of one or two weeks. They also said that if I needed it to be more quick, I got to buy a unit. They told me that they could bring a unit from National on the next day, that they could finance it for me for two years, and in the next two days, they could can put in the new AC. I told them that I'm with American Home Shield but they said that AHS doesn’t respond too quickly and that was why they have to do things like that. But I told them that I have a good insurance with American Home Shield and they are really good with me.

Called for Ceiling Fan that stopped working and electrical problems with lights all in same area. 5 weeks, 3 - 1 hour long phone calls later, and 2 visits from the same provider who lied on multiple occasions, I called a reputable company to fix and they fixed it for less than the cost of service call with AHW. The company they sent out put in a diagnosis of it not being covered prior to even coming out to the house. I am filing with the BBB as well. Side Note their only call center is in another company and most conversations start with repeating your information 3-6 times as the person on the other end does not speak sufficient English to understand phone number nor addresses.