American Home Shield Reviews

I like American Home Shield because they addressed the issue. They are accurate on sending somebody out here, taking care of what the problem is. But the people who came out, even when there was a leak the very first time when I first came, a bogus company came out and just shut the whole thing down. I had to do a recall, because the bogus company said that the water leak from the toilet, it was from something and he just made it up.

I put in a claim for the air conditioner and All American Cooling came out. I had to wait three weeks to get a part and there was blaming of one another. I’ve had a few issues in the past with parts and I had to wait for them. Due to the pandemic, you really can’t point a finger. Other than that, the claim process was fine. One benefit of having American Home Shield is things that I can't fix can get fixed.

I've had two claims so far. When we moved into the house, it turned out the refrigerator wasn't working. I had to figure out what was wrong with that and then most recently, the soap dispenser on the dishwasher was broken. American Home Shield fixed the issues, and as a matter of fact, the guy just left a couple hours ago to fix the dishwasher. I'm very satisfied.

My garage door wouldn't go up. The tech was very polite and easy to communicate with. It was a great experience when he came out. I've been very satisfied with Home Shield. When I have a problem, I get a quick response. I'd recommend them highly.

I've had heard a lot of people not being pleased with the service of American Home Shield. But I have not had any problems with the claims. I've not had any difficulties with them further explaining things to me. It's really simple. 9 times out of 10, I submit claims via my phone. I just go on the website. I have AHS at two different homes. I have it in my main house and then my other property in Cleveland and it's been the same thing, smooth sailing every single time.

The AC started making a terrible banging noise so I turned it off. A gentleman from A-US got out here and there was a wire loose. He hooked that wire up and it took him only a few minutes to fix it. The AC worked perfectly until about dark and it started making that noise again. I had to turn it back off. I called them back and the guy came back that next Monday. He put the unit in and it is fixed perfectly now. I've been very happy with it and I'm very happy and comfortable with A-US. They are professional. Also, I appreciate American Home Shield so much. It cost me $1,500 and it would’ve been more than twice that if I didn’t have American Home Shield. They give me peace of mind.

When the garbage disposal broke, the contractor just replaced a new one for me. That claim went smoothly. When unexpected stuff happened, American Home Shield saved me a bit of money.

Submitting claims to American Home Shield is easy. I've had them for two years. They've been good to me. I've had an AC unit go bad. They replaced it. I recently had a claim that Affordable Appliance Repair came out for. They addressed the issue but they couldn't fix it because it was non-repairable. I just haven't heard anything back from American Home Shield.

The air gap of my dishwasher in the unit was leaking. The tech mentioned that there was nothing wrong with it. He said that it was normal for the air gap to constantly leak the water outside the sink. At first, the air gap was towards the countertop and it leaked over there. So we pulled it back so it can go to the sink. I still didn't think it was right because the air gap shouldn't leak all the time when the machine is working. But the tech said everything was fine. So, I contacted AHS again and they recalled the case. They were going to send another person but since it takes so long and I have a tenant living in the unit, I didn't want it to take that long.

My past claims with American Home Shield were not always easy. Some of the people they wanted to send out were not very good. Every time I had to call in, I was anxious that the people coming out were gonna really be able to do the job and not cheat. American Home Shield should check the reliability and professionalism of the people that they have on their list.

American Home Shield has been awesome so far. It’s a lot of peace of mind. I'm single and on a budget, and I liked the extra coverage that I got for a very good deal and for the appliances. Everything is expensive nowadays so it's nice to know that I could get something fixed with more of a budget. I liked that AHS picks people who are trusted. So, I feel comfortable with them coming in my home, which is huge.

I like American Home Shield. Recently, a technician was out within a few days after I did a claim and he was very professional. He had the parts to fix what he had to fix and was able to do the range and the refrigerator.

I was having issues with my AC so I put in a claim with American Home Shield and they sent a contractor out. It was easy. But I always have a hard time with the communication because I'm speaking to someone where they speak English, but because of the accent, it's very hard to understand them. And if I had any gripes with AHS, that would be it. The rest of the process went smooth. That particular company has had to come out three times for the same issue. It took them the same day for them to contact me. On the initial contact, they came out the next day. On the follow up, they came out that same day.

I needed to do a rekey as the new owner. I emailed American Home Shield and they gave me a choice among three service providers to do the job. I placed a call to two of them and A-1 was the first to respond. They were on time and they did excellent work. Everything works great. American Home Shield was also the service provider in my prior residence and they have always been very helpful.

I had an issue with my washer. I made a claim with AHS and the tech came out the next week. The guy was super nice and professional. He diagnosed it and fixed it while he was here. I was a little frustrated AHS at first because when I had a claim for one appliance, they sent this one guy and he wasn't very good. But with my recent experience with the washer, they turned things around and I'm happy with it.

It was clogged up in the bathroom and the toilet's water pressure was low. The contractor did those in a day.

I've had American Home Shield for so long and I'm always gonna have them. It's good to have something that you don't worry about. It's like having that extra coverage you're okay with. Once in a while, I would run into issues where you get one of those people that want to try to add extra modifications that you really don't need. They put a piece of plastic down and you pay $500 for it. Other than that, everything has been good. You can come up with $75 service fee and you feel a whole lot better than all that money and all the service calls. The hardest thing now is finding somebody to come out. My oven stopped working and American Home Shield was able to get the people out here the next day. They were able to fix the oven I’m happy.

When I called ASAP Plumbing out, they said they thought that the problem was on the air conditioner side and they sent American Home Shield a request to send out an AC person. The AC person came out and said, “No, the problem is not on the air conditioning side. It's on the plumbing side.” And they sent that information back to AHS, but they did not contact me. I contacted them and found out they closed the request before it was resolved.

There was some electrical issue with the engagement of my appliance that broke off the power to the unit. The tech was professional and he knew what he was doing. He was polite and efficient. Generally, the issue with AHS's claim process comes with scheduling and the efficiency of the company that they use. I have to use one of the companies they have. They should broaden the network of contractors. They give me the option to opt out though but the approval process has to go through them. Other than that, AHS is pretty expedient. Ensure that you know what AHS offers and if your problem is covered under certain situations. Know what you're getting for your money.

The AC went out on a Wednesday night. I called Home Shield on Thursday morning and they kept right on top of everything with me. Integrity Air Conditioning Services was out on Friday and they were great. Unfortunately, it was an older unit so while they fixed the blower, they had to come back because it wasn't blowing cool air. At that point, the tech told me that it was the main coil, which was not covered under Home Shield so I ended up having to purchase a whole new unit.

The claims process is good but it would be helpful if the service scheduling could be done a little bit sooner. I noticed that it takes days to get someone out. But the technicians have been good. Our dishwasher was leaking and IQ Appliance fixed the leak at the source. It's working good so far.

The previous owner cut the pipes too short and a plumber came and fixed it for us. He was awesome. There is peace of mind having American Home Shield. I like them.

I needed a new water heater and it took about three or four weeks to get the technician out because the holdup was getting the new unit and I was not happy with that. When he came, he was great. I just wish American Home Shield could be quicker with the service and getting the product. But then they get someone out when I have a problem or issue.

There was a plumbing service that came over and they found out that it wasn't the plumbing. It has to do with the outlet, where you plug the switch. The plumbing service told me that they would let American Home Shield know about it and that we would be notified by American Home Shield. Later that day, we received a message that this contracting company had been assigned to do the electric part. The electrician that came was awesome. He changed the switch. He was excellent. It's working really well. I would highly recommend AHS. It's been a good experience.

I have used American Home Shield a handful of times. I had a problem with one or two contractors that were not great but they weren't terrible either. One contractor I had that was great was Melton Plumbing. I had two leaky sinks and a toilet that was leaking due to me not installing something correctly. The repair people resolved all the issues quickly.

My AC stopped working and the claims process was good. The only thing that I didn't like was when I had a plumber come out. The plumber sent one of their reps here who said that he couldn't fix the problem. But then he said he could do it for me on the side and he offered me a rate. I told him no because if I'm paying insurance, that's not what I'm going to be doing. Then I called AHS and told them that I wanted a different rep. So they sent a second rep that fixed the problem. Overall, AHS has a quick and very smooth service. So far, I'm pleased with their service.

The hot water heater had been leaking in my rental house. I called American Home Shield on Thursday and they sent me an email saying someone will contact me. But I didn't hear anything. I called up on Saturday and the guy said, “Well, sorry. It's a holiday weekend. We can't be there till Tuesday or Wednesday.” So I had my guys that were redoing the place unhook the hot water heater because it was causing damage to my house. All the drywall was getting soaked, which I've had to cut out and replace.

I thought I had a problem with my pool pump system. AHS contracted with the pool company that they use. But the problem turned out not to be that. It was not a covered item. So I had to pay for the repair. Initially, I had to pay the $100 deductible but then I canceled the appointment because the system started working. Within a few days, it stopped again. So I had to call back and open up a new claim. And AHS collected the $100 again. So I put a request in today to the pool company to make sure that they process a refund for one of the $100 payments which I have not received yet.

Most of the time, American Home Shield gets the job done if it falls within the guidelines of the policy. Having it has been beneficial because we’ve been in this house going on 20 years, and the original equipment has begun to fail. AHS has saved us money because we have them, for them to come in and deal with the issues.

The motor of my AC was damaged. I was ill and we told American Home Shield that we really couldn't wait. It was replaced timely and it was great service. We've been using AHS for years and they've been treating us fairly and justly. Go with American Home Shield. Everybody should have that policy on their house.

The AC was leaking because the water was not draining into the sink. Water was coming back. American Home Shield's website was very user-friendly and easy to access. The contractor texted me before the techs came asking me if the time is okay with me. They were professional. We thought we had an AC problem but the problem was smaller than we thought. The techs cleared up the sink. If anyone asks, I would recommend AHS.

The first claim that I submitted was our pipes were leaking in our utility room, where our washing machine is stored. I went down there to wash some clothes, and there was water all over the floor. Apparently, there was some type of backage in the pipe from the kitchen sink. I contacted American Home Shield, and they sent out a plumber. He had to replace some type of piping in our kitchen area. And once he did that, everything was fine.

The air conditioner was leaking so we set up a service and paid the $100. Right Heating & Air came out and they told me that nothing was going to be covered by American Home Shield. We ended up having to pay them another $300. The tech was here for five seconds. He put some glue in a tube, put the tube on the thing, and it was done. I called American Home Shield and asked why I had to pay and they said they would give a call to the contractor. They said they would call me back in 24 hours. That was two days ago. This is my first experience with them and it's not been very well.

I've had two claims with AHS recently. The one with the garbage disposal was handled really well. The one with the hot water heater, I got a letter from them yesterday saying that they couldn't do it because, to be brought to code, they have to put in a pan now and make a drain in the bottom of the pan so that if the hot water heater fails, the water doesn't come in the house like it did this last time. I got that problem corrected, but I need the hot water heater fixed. I don't mind paying or doing the pan myself, but I want them to replace the hot water heater. And that hasn't been resolved yet.

I had a leak under my sink, and the faucet was slipping, and it gave me hot water when I took a shower. The tech repaired it. He was very professional and he explained to me what was going on and what he was doing. Everything was fine. But I had to call him back out because another part of the pipe up on the sink had come loose. So he came back out and repaired it. Overall, American Home Shield is very professional. I had a great experience. They've taken care of all of my needs so far. The contractors that they deal with are professional, unlike some that I had with another home warranty company.

American Home Shield is doing good. They do the appointments right away. But it's the contractors I have problems with. When they do the work, I'm never notified, "We checked out your air conditioning. This is what was wrong with it and this is what we did." When they came to fix a plumbing issue, I was never informed what the issue was and how it was resolved. All I was told was it was resolved. When somebody comes here, they should leave us an invoice, "Here's what was done. Here's what we found. Here's what we did. No charge because you're covered." That's what we expect but we never get that.

Our air condition unit was not working last weekend, so we contacted American Home Shield. They sent out an HVAC guy who looked at our unit and determined that there was not any electricity running to it. An electrician got in immediately. He contacted us to send us a text setting up an appointment. We had to work on our schedules a little bit, and he ended up showing up about a couple of nights ago and made sure the electricity was running, then put out the work order back in for the HVAC guy to come in.

My water heater exploded and I had water all over my basement. Weise Plumbing and Heating made time for me when I called and they did an emergency call out. They got in the same day, which was really nice. I just had to wait on American Home Shield to approve it. But they expedited it upon my request, which was good. It was a holiday weekend, Labor Day, and Wiese was closed on Monday, but then they got me in a couple days after. So, it was seven to eight days without water. They did their best. It was good service. The only thing is that American Home Shield's initial deductible is expensive when it's not a full replacement. When companies come and check things out, it’s 100 bucks. But I haven't had any issues besides that. They have been very reliable and I trust them. Its weight is worth in gold.

Our air conditioning stopped working. We called AHS and had someone come out. We found out that too much water backed up from it into the air conditioning. So, the guy sucked out the water and it was done. But now, it's done it three times since also, so it's a task. But the guy that was out taught us how to do it. So far, everything's been great with AHS. They got someone out here really quickly when we submitted a claim.

I have an appointment today and the schedule is between 9:00 and 11:00 but they haven't shown up yet. So I just called the company. But when our VAC system went out, it was a great experience. I liked the company a lot. The tech had good communication. He determined what the problem was and ran it through American Home Shield, and they said, “Replace it.” He found one within a day, and then the next day, he installed it. Within half an hour, he and his helper were out the door.

Our issue was a gas leak. I submitted the claim through American Home Shield's website so it was very simple. The contractor came quickly and did the work quickly. It looked like the previous HVAC person didn't seal the unit. But it was addressed satisfactorily. However, AHS' customer service is not great. Every time I speak with somebody over the phone, it's always a hassle. They were supposed to send me a credit for a service call earlier this spring but they never did. And I've called so many times but no one got back to me. So I’m gonna cancel the policy come October. They don't take a personalized approach to their customer service.

The contractor was on time. I just told the tech where the thing was, then they fixed it in the tub. Everything’s okay. American Home Shield got everything I needed done, so I'm happy with that.

We had a washing machine leak and it was the hot water hose. Repair people came out a day and a half later after we made a claim and they diagnosed what the problem was. They had to put a part in the wall for the hoses to connect to. But they didn't have the part with them and they had to order it. They came back four days later and got to the repair.

I had issues with my hot water heater. It would be hot sometimes and other times, it would have no hot water. Also, it was starting to seep water around the outer seam as if it was starting to come apart. Matt from Everest Heating and Cooling was a very professional guy. He came in, took a look at everything that I pointed out, and roughly on the spot explained the entire process. He even went into how they will have to install an expansion tank because of the code work. He did a great job explaining why that would happen and also took a look at presenting a couple of options on upgrade.

I have a heated ceiling fan and I still have not gotten that fixed. It's been over a year and I have called American Home Shield about that. I understand the company doesn't make any more heated ceiling fans. So what is the next best thing? American Home Shield should send me something else. I shouldn't have to keep calling them. They got my money. My refrigerator also went out and it took American Home Shield months to get me one. The refrigerator came from overseas and so did the parts. The home warranty had to go through the proper steps, which is fine and dandy, but it's bad when I had to go rent a refrigerator from Rent-A-Center.

We had a previous claim that wound up costing us a lot of money out of pocket and it was never resolved. We had an issue with a leaking pipe and we paid the $100 claim. They sent out a contractor, who cut a huge hole in the outside of my wall that they made us pay $250 for. But they never repaired it and they never repaired the pipe. They said that AHS wouldn't cover it so we were left to handle everything ourselves. We still have the huge hole in the front of our cement in the wall. But our recent experience was good. Everything was fast and handled efficiently. My appliance started leaking and the touchscreen stopped working. When the tech from Appliance Repair came out, he said I had four different things wrong with it so AHS replaced the unit. It was a pretty quick process so we were happy with it.

The hot water would just last for 5 or 10 minutes. The plumbing company came out the next day, and then they had to get approval and get scheduled, so the repair was about three days later. They were very professional.

It's so hard to understand anyone from their customer service because none of them speak English so I make my husband call AHS. The reps are super nice but I cannot understand them and I feel bad just going, "Excuse me, excuse me." But the guys who came to fix the dryer were great. The air conditioning guy was also super nice. The people AHS are sending are not bad but I'd rather try and maybe deal with another company. When the warranty comes up in February, I'm going to look for a different one.

I'm really pleased with AHS. I put a claim in for my dryer. But I never got reimbursed for it. But the experience with the techs was good.

I have two air conditioning units and earlier in the summer, I had my big unit worked on. Since then, my smaller unit, which cools the upstairs, the motor went out on it. A vendor came out and serviced that for me. The first time, they came out and did service. This time, they replaced the motor. The guy that came out was good. He knew exactly what was going on. He wasn't here 45 minutes. He took care of it and he left.

I've called American Home Shield to request a rekey. The tech came out in two days and he was excellent.

American Home Shield opened a ticket for my claim and then ACE Heating & Cooling called me the next morning. They were out very fast. The techs did a good job.

With the water heater, a lot of the other stuff that involved installing it was not covered. I was out of pocket $1,000, $1,200. I'm paying $75 a month for insurance and then I'm still out that much. But then I recently had a dryer that wouldn't turn on. The technician that came out had to order a new circuit panel. I didn't have him come out for a couple of weeks because from the time he came out and diagnosed the problem and ordered the parts, we got COVID, and so I had to push him out two or three weeks before he could come back into the house 'cause I didn't want to put him in any kind of danger. He was really great.

My sewer was backing up so I called AHS. I made the phone call the same day that I needed the service and the contractor was able to fit me in. I was pleased that they did that and they showed up a little bit before 5:00. The guy was here for less than an hour and the problem got resolved so I was happy. Also, the plumber followed up to make sure that nothing went back or that nothing was wrong again.

On the positive side, AHS always comes and fixes everything. On the negative side, they just fix everything, and so things that should probably be replaced don't get replaced because they're just a home warranty company. But I think that all home warranty companies are that way.

There was a bathroom issue. It was addressed by Patriot Plumbing and I didn't have any problems with the way it was addressed.

There was an issue with water flowing into the house from the main valve and the tech came out the very next day after I submitted the claim to American Home Shield. He was very professional, thorough, prompt and courteous. He gave me an overview of what he thought the issue was and what he was going to do. Then, he gave me an overview of what he did once the work was completed. Since then, everything's working great.

There was an issue with American Home Shield's policy and with the way things go. A tech came and there was a differential diagnosis where I was told that I needed routine cleaning and that was not covered. I got the cleaning done but the problem was still there. All in all, I paid the $125 trade call fee to be told to go find someone privately. I then spent $350 for something that was offered more affordably by the contractor.

American Home Shield is excellent. When my garage door was not opening, I made an appointment for service and got the name of the company and their phone number in an email. The contractor that came was awesome.

In my recent claim, the first company that American Home Shield sent was heehawing and playing around and acting like they didn't wanna do it. When Monday came around, I called to see what it was and they said they didn't have anybody assigned. Then within 30 seconds after I hung up, I got an email confirmation and found out the number. By the time I got home by about 4:30, I knew exactly what was wrong with it. But seeing that it's under warranty, I didn't wanna mess with it and then put it out of warranty. Monday afternoon, the tech had the issue fixed and made sure everything was good on it before he took off. However, it was over a week, but it was because of the other people yahooing around. American Home Shield is a little bit more expensive than others, but it's worth it and I've already told a couple of people about it if they need something fixed on their house.

I like that I can customize my policy so I can choose what I need. All of our toilets were running simultaneously at different times. Someone called me the next day and they scheduled an appointment. The techs were here in a few days. They replaced the chains and all the flaps and snaked all the toilets. It was a wonderful experience.

We had issues in the beginning with American Home Shield but it seems like everything has gotten resolved. Having AHS in our back pocket makes it easier whenever we find things that are broken. Initially, I put a claim in for a slow drain in a spare bathroom. The tech snaked the drain and got all the hair out of there. He was very professional and laid-back. He explained what he was doing, what the problem was and gave us pointers on what to do for the future. I called in and added something on 'cause it looked like the master bedroom bathtub was leaking into the ceiling of the kitchen. It had turned out that we were getting everything replaced. The tech said that with us getting it replaced, it shouldn't be an issue anymore.

My toilet overflowed. I called AHS to submit a claim. The process was easy. Everything looks good now.

There was a leak in the pump of the pool and Expert Pools was dispatched. They came back out with the parts a couple of days later and fixed it. We've dealt with them before and they were pretty helpful.

I'm having a hard time getting two of my claims completed. We're waiting on the vendor for our dishwasher repair and we're trying to find a vendor for our electrical. Maybe they should get more vendors. Other than that, we've been able to get service on other claims and they've been great. I like the simplicity of American Home Shield's service. We just put in our claim and they do all the work for us.

There was a slow drain in the sink in the kitchen. I submitted the claim on a Wednesday and the contractor came out on a Thursday just like they had planned. They were planning on coming between 1:00 and 4:00, and they got there about 11:30. The tech was well-informed and he knew exactly what he was doing as soon as he saw what was going on. He took care of it real quickly. He was done within an hour. He did a great job.

The AC unit wasn't cooling off the upstairs area. Everything appeared to be okay. There were no leaks and the lines were not frozen. But the compressor wasn't kicking in. The tech did a quick assessment and he replaced an electrical component that needed to get the compressor going. It worked right away.

My washer, dryer, and icemaker went out. I submitted a claim with AHS and the dryer and icemaker got fixed. But my washer is stillbroken and when the technician went out there, he said it was caused by a motor and the timer. He said AHS was going to call me and either buy me a washer or give me credit. So I've been waiting. But now, they're saying that they're going to fix it and I'm still waiting for the parts. My washer has been broken for almost two months and that's too long already.

I had a stoppage on the washer on the wall where the water goes out. I got outstanding service from both American Home Shield and the contractor. I was able to wash and there was no leakage. Get the insurance program.

Our air conditioners started making a horrific, squealing noise on the outside. I put in a claim online on a Sunday and I got an email or text back within an hour telling me who the claim had been assigned to and that I would be hearing from them the following day. Service people showed up Monday morning and took care of the problem without any issue. They did that in less than an hour. They said that the motor in the outside condenser unit had gone out so they had to replace that. They had the part with them.

The tech solved my problem with my ice maker immediately. I would highly recommend him.

The technician that came out for my claim was perfect. I'm really satisfied with him. He was really very informative, knowledgeable, nice and he did the job really fast. I would like AHS to keep that company. That company is great.

The mainline pipe underneath the house got separated from the house line pipe so it started flooding in our crawlspace. Mountain Plumbers came out and fixed it. They were great. I would recommend them, and I'd use them again if we had any other plumbing issues.

My AC wasn't cooling the inside of the house. American Home Shield said that somebody would call me within 24 hours. The serviceman called within the hour. He asked if the line was frozen and my husband gave me the wrong answer. So by the time the tech got to the house, the line was frozen over. He came late and he was like, “Well, you're on my way home. So instead of me contacting you tomorrow and coming by, I'll just come by on my way home.” That was very nice of him. That didn't solve the problem though. Another thing was that the vents in the basement were closed and the tech was like, “Don't close it because it's somehow blocking the flow.”

Recently, the door for the washer wouldn't lock. I got the contractor's phone number because I wanted to call them as soon as possible. I have a lot of kids and I needed to know when they would come out. They were quick to come in and diagnose the unit. Even though they had to order the part, the tech came on a Sunday morning and fixed it. Very good customer service. I just had a problem where I found out that I was being charged twice for almost eight months because there were two contracts. So I'm not happy about that. I was just on the phone for an hour with American Home Shield to fix that. So they are going to fix it. That's good. Other than that, I like my service.

I replaced my hot water heater in August and American Home Shield could have been able to help me save some money. But I've had too many of my friends say, “You're crazy to own a home and you don't have that protection.” So in getting the hot water heater replaced, I mentioned it to my brother. He was the one who told me to go ahead and sign up for AHS, but every friend that I’ve spoken with has their service. So, that speaks volumes. That’s the best kind of recommendation anybody can get, the referral from someone that has utilized the service.

My recent experience with AHS was excellent. The gentleman who worked on our air conditioner was knowledgeable of what he was doing. He was really respectful and nice.

My air conditioner has two units - one inside the house and one outside. The air handler inside the house was leaking water heavily. The company AHS sent said the coil needed to be cleaned. The techs tried to clean the coil once and they said it still wasn't working correctly. As far as they were concerned, the unit needed to be changed. American Home Shield told me that they were going to order a new air handler and they were going to deliver it as soon as possible. They scheduled a date that was very comfortable for me because I was off that day. The techs replaced the unit and the air conditioner is working like brand new again. I was a bit upset because it took AHS a little time but I understand it takes time to order a unit and I forgive them. This was an excellent experience.

The claim process of AHS is simple and very easy. Just having a couple of options on vendors is the only thing that would be nice. But otherwise, everybody's been professional and timely. They also come when they say they will.

The claims process has always worked well for us. The recent claim was a follow-up call to where the contractor had to make a fix on the ac. It worked for a few weeks, but it stopped working again. When the tech came, he was able to get it to start so he didn't do any further repairs on it. It has been working fine since he was here.

The reps are good but what I prefer to do is talk to someone in Spanish. The good fortune I had is that I could speak Spanish, and I had always better results in that because I could speak to someone, tell them what the problem is, and they get right to it. When I put in claims in English, I end up in another country and it's really difficult to understand. It's frustrating. I had two other properties that were with American Home Shield but because of the service in English, I canceled them. It's a huge problem for me to call in with any complaints 'cause it would turn into a headache. It was so frustrating that I had to give up on some of the calls that I made and hire my own contractor because it was easier to do that.

I use the website of AHS every time I need to do a claim. It's easy. When I submitted a claim for the pool pump, I got a text message and an email letting me know that my service request had been assigned to a provider. It listed my provider's name and number and said that they would be contacting me sometime shortly. If I wanted to, I could give them a call just to let them know a service request had been put in.

I had an issue with my air conditioner. Every year, it does the same thing, it goes out. They said it’s where it's located at, up in the attic. But this year, I had a lot more difficulties because it was the hottest summer. My air was out like weeks at a time. It wasn't a sense of urgency for AHS. They couldn't get in touch with anybody, or then somebody had the job but they said they couldn't fix it. It took them about another week to get somebody out here who fixed it. It just went back and forth. Usually, within 24 to 48 hours, they have somebody. But this year was worse. I submitted the claim online at first, and then I kept calling. Then, they didn’t put it in, “The person you spoke to didn’t put it in the last time.” Then I called within the 72 hour timeframe and it was the same thing. So, it was just a big old mix-up. But their website is phenomenal.

So far, I like American Home Shield's service, but I'm not highly impressed yet. My refrigerator went out, and it couldn't be fixed. I've never had another claim with them, and I was very surprised that they wanted to replace it. The people I've been talking to have been very friendly and helpful. It's just that they offered a GE refrigerator in the color of slate, and I don't have anything in my kitchen that's that color. I needed either black or stainless steel in order for it to go with my kitchen.

The only concerns I have with the policy are some sublimits. If you're buying a home and it's got a lot of nice appliances that you want to protect, the reality is the sublimits aren't really going to protect those appliances in full. Also, offering some flexibility in who they contract with would be great. On Saturday morning before Labor Day, the kitchen sink backed up and I needed a plumber right away so I scheduled a claim. AHS said the contractor has been assigned and would reach out on the next business day, which was Tuesday. There was no way I could have left my sink backed up for three or four days and I had to go find another plumber that was available to come that day. I ended up paying them a couple of hundred dollars to snake the system. I had a legit claim, but the timing of it kind of made the warranty useless.

We had an AC claim to American Home Shield and their rep said we can call and schedule with Frog Pro. We had an issue in the beginning since they did a no call, no show. I called, did a complaint and then they finally came out. The technician seemed like he knew his stuff. He was nice, too.

One day, we came home and it was hot in the house. The capacitor went out on our AC. We did a claim and everything was easy. The repair happened on a Monday, which was a holiday, but in Texas, it's 90-something degrees outside. Nobody was available to come out and we had to sit around for two days in the heat. I didn't like the timeframe. The waiting period for the service is long.

I came home one day and there was a blockage. I called American Home Shield and they immediately contacted someone, and that person came out on the same day. So that was greatly appreciated. The problem has been resolved. I haven't had any issues since. But I had a hiccup with the replacement of my air conditioner. It took too long for the assessment. When you have an air conditioner problem and a person comes out and does the assessment, it shouldn't take that long for them to come back and resolve the problem.

On the plus side, AHS repaired my dishwasher and air conditioner and replaced my water heater quickly and without any issues. When it came to repairing my oven, however, the assigned contractor came to assess the problem and ordered a part, but never returned. I called the the contractor 14 times. Each time they promised to call back to schedule an appointment or show up for an appointment. I called AHS 8 times. Each time they apologized and offered to call the contractor again, but refused to assign a different contractor. This went on for 10 weeks until I filed a complaint with BBB. Only then did AHS assign a different contractor, which solved the problem. Thank goodness I "only" had to do without an oven for this period; it could have been my air conditioner or hot water heater.

American Home Shield service is a good value unless you're in an emergency situation. I've had a couple contractors that have been less than great but overall, it's been pretty good with American Home Shield. Knowing that it’s just one price no matter what's wrong if it’s under the plan is nice. However, you are not able to pick your repair person. Being able to pick a contractor would be a lot easier. For my plumbing claim, American Home Shield sent Plumb Genius out to look at it. They had also serviced us before and didn't do my favorite job. I went with it but they no-showed me. They had even called and said they were on their way but they never came.

We needed a difficult bathroom faucet fix that was beyond my skill level, also my tool level and required some tools I didn't have. The tech had them. When I called the plumber out, I had to pay $75 fee upfront. I just was surprised because it was my first one that I had a fee to pay, which I paid in advance of the plumber coming here with the admonition, "Don't pay the man again," which I didn't and he didn't ask. But I didn't know if that was a guarantee of some kind that I was putting down to keep this from being a nuisance claim or if it was something that would refundable. And reading the policy, I couldn't tell. So, I'll take it up with the American Home Shield but someone else. Other than that, the plumber he came, fixed the faucet, did a good job and we're happy.

Excel Repair Service recently came for the dishwasher door was not latching. Then the ice maker in our refrigerator was frozen and we couldn't even take it out. They ended up having to steam it to open it up. The tech did a video consultation first to make sure he needed to come out, which was really convenient because if we could have just solved the problem with his expertise, that would have been great too. Unfortunately, we had to order some parts which was fine. But it was nice to have that quick chat before he had to come in, especially with the current climate. I'm a first-time home owner, so this is all new to me, and in that experience, it has been very nice to have such an easy service. American Home Shield has been super helpful and reasonably priced.

American Home Shield is doing good. Especially the videos of how to check the stuff first before you continue with the claim, I really appreciate that. There's nothing that they need to improve on. When my garbage disposal wasn't coming on, it just wasn't plugged in properly, so the repair people just plugged it back in. Still, they did a good job.

I always recommend AHS. I had a little trouble navigating the website though. I sold my home and gave the buyers an American Home Shield Warranty. Then we bought a place and the sellers gave us one. So when I went to go look on the website, it kept bringing me back to the one where I was selling a home. But that was the only thing. I just called them and we got it figured out.

The faucet in the bathtub was leaking and the plumber from Sigmond Plumbing took it apart and looked at it. Then, he went to go get parts and when he came back, he said the issue was deeper than what he thought. He called AHS to make sure everything was covered and then he drilled a hole in my wall in the closet. He fixed the leak on the inside and got it all replaced. He even took a little putty to kind of fill in a little opening in the wall that was covered with a faceplate to make it look better, which was nice. The claims process with AHS is usually pretty easy but I don't think they have an emergency response. They could improve on weekend support. They will never, ever send anybody out for a weekend. Your house could be flooded and nobody's coming till Monday. That has happened to me before and I was not happy about that.

The techs supposedly fixed my garbage disposal. I waited a couple of weeks before I tried to use it again because I was freaked out about it. It did not work and I was extremely surprised because all that I poured down in the garbage disposal was soup, which would be noodles and some vegetable. So I called American Home Shield and the techs came the next week. This time, they fixed the disposal. AHS has always been there for me anytime I've had any issues.

Having AHS is peace of mind of knowing that a problem can be resolved quickly. My washing machine was not spinning and the tech that came out was pleasant but he kinda misdiagnosed the problem. He just said that there was something. He ran the washer with no clothes in there and it seemed to work okay. But then, he left and once I loaded the washer with clothes, it won't spin again. I'm having a new technician come in today.

1st American Plumbing came for the bathroom stool that was leaking around the base. They called and set up a time with us. They did a good job. The only thing is I thought that they would put a seal around the base of the toilet and they didn't do that. But otherwise, the tech fixed it. It's not leaking anymore. I did the claim to American Home Shield online. It was easier than calling and waiting forever. The website was good. You're better off with American Home Shield than trying to go out on your own. There's so many shady people out there. You call somebody to do some work, you don't know whether they're gonna do a good job or not. At least with American Home Shield, they vet these people, so I trust the people they send out.

The water was running in the toilet and the repair guy told me that I needed something replaced. He went to the truck, got it, came back and did the replacement. The service from Joy Plumbing was excellent as well as the experience with American Home Shield. I got an appointment right away and got my problem resolved, and it was quick and easy. I would recommend AHS. My cousin recommended them years and years ago, which was how I was able to get it.

We were having trouble with the refrigerator door which wouldn't stay closed. Last time, the techs just tightened something. This time, they took some initiative and said, “Now, we're going to replace the parts.” So, I was pretty happy with that. Hopefully, it'll solve the problem so we don't have to keep calling them every few months.

Everything seems very fluid with AHS as far as communication. I had to have my refrigerator looked at and repaired. The tech fixed it.

The pump and the filters inside the cartridges were leaking so some of the stuff was coming through instead of staying in the filter. Element Pool Repair came out and they asked questions and things so that they understood exactly what the issue was. They left for only 20 or 30 minutes and came with everything that they needed. As they went through equipment, they checked to make sure that nothing else was wrong, and that when they leave, their customer, American Home Shield, would be happy. I assume that American Home Shield is pretty happy with that. Overall, American Home Shield has helped me when I needed it and walked me through things that I may or may not understand. Any questions that I've had with the people that I've talked to have been very knowledgeable.

I have multiple policies. I used one last week for a vacation rental. My policy expired by a few days and I contacted American Home Shield to see about making a payment. The rep said I couldn't use a credit card, which was ridiculous. I've had this policy for years and the payment was only a few days late. They couldn't take the payment other than a check, which I didn't have. If I were to mail them a check, that would even take longer. The rep made things so complicated so I told her I would find another company that would accept my money.

The washing machine was not working properly so I had to make a service call. But I had an issue with setting up an appointment. They asked what time I would like to book it and I picked a particular day. They asked what time of day and gave me a two-hour block and I asked for an 8 to 10 AM appointment. Shortly thereafter, while I was still on the phone, I got a text message confirming my appointment, which was any time from 8 AM to 5 PM. I said I didn't want that. The rep rebooked it and I got it reconfirmed again, 8 AM to 5 PM. She said to not worry about it and that I have it from 8:00 to 10:00. But then, the day before they were coming out, I got a confirmation and the service tech will come from 8 AM to 5 PM. I was not happy about that.

American Home Shield gives you their pick of contractors and it's impossible to get ahold of some of them. They don't call back and you have to keep calling. When you call for something, you wanna be able to have the people come right away. If AHS was able to use better contractors, it would be a better thing overall. If you look at most of their reviews, it's across the board that the contractors aren’t the greatest. We have somebody coming out tomorrow for the heat and that probably is something that will need to be fixed. But for this instance, the contractor said it was condensation and they didn't have to fix anything, except for the guy cutting a hole in the roof. And the contractor for fixing the hole has the worst reviews as well. If you go to the reviews, they said, “My warranty company sent them out to patch the hole. I might as well have done it myself.” So, that's what we're doing, we're doing it ourselves. But this is standard.

We have a showerhead that removes and is on a long cord, and it was just dribbling. We couldn't get it to stop even when we jiggle the handle around. We called American Home Shield and they sent Janicek's Plumbing. They were super prompt and explained everything to me that if it was something that wasn't covered, they would have to look into that. Then the next time they came from the bathroom, they said it was all fixed. They were great.

I lost my key chain and I needed to have my keys remade. A gentleman did a fantastic job and I was happy with his work. My only question was if I'm paying a monthly fee to Home Shield and I’ve paid my 125 deductible, why did I get charged for the keys on top of that? I had to pay for six keys and it was $50. I also made another service request and it was for my faucet. I explained that there was no water coming out of the kitchen faucet. There's nothing wrong with the water. It was just the sensor where you run your hand underneath the tap that was not working. The sensor turned the water on and you put your hand underneath the tap again to turn it off without even touching it.

My air conditioner's fan stopped. I made a claim with AHS by phone and everything was easy. It was during the weekend and everybody was busy, but the techs still came out when they told me. My experience was perfect and I would recommend AHS.

American Home Shield has always been good. The only trouble I have is waiting so long. But it's worth it and I understand there's a big call for them. Recently, my freezer in my refrigerator on the bottom quit freezing. The technician had several other jobs he had to do and they said they couldn't send him till the next day. I told them we need our refrigerator and he came after he did all those jobs. He got here about 6 o'clock, took care of it and found out we needed a fan, which, because of covid, was backlogged. I couldn't get it for about a week. Once the order came in, he came 8 o'clock in the morning, got it right in, and it's been working perfect ever since. He was clean and very professional.

There was water coming out of the overflow pipe. The tech was able to come out very quickly. He fixed it, explained it, and that was it. We had issues last summer with our AC and that did not go nearly as smoothly. That was a drawn-out process with us, 90 degrees and no air conditioning. But I like the ease of one point of contact for anything that goes wrong, rather than trying to get recommendations on what AC company or what appliance service is good. I have a place to just go and submit the repair request online, and then it's taken care of.

I had a hot water heater that wasn't working. The claims process of AHS was great. I went online and filed a claim. The techs came and fixed it. It was easy. I like American Home Shield.

The dishwasher started not to drain anymore and we were starting to get a smell and some flies. We were waiting until we had the money for the service call charge. So, when we had it, we put the claim in over the phone. It was pretty easy to do. They even had this new feature where they did a video call, so that way, they could actually see what I was talking about and they could relay that to the technician. The contractor came out the next day and they were done in a couple of hours. They were very respectful and they didn't leave a mess behind. I've never had a home warranty before and I'm glad I got American Home Shield because I would definitely not want to have to pay for any repairs that we've had done out-of-pocket.

My whole garage door was damaged by the storm but American Home Shield just covered the motor. The tech from Diamond Garage Doors explained everything to me. They gave me an estimate on a new garage door but I wanted to go with another company that was cheaper. Other than that, American Home Shield has been taking care of every problem that I've really had. They're the number one company to go with by the experience of friends that had other companies.

I submitted the claim online, but American Home Shield kept assigning a company that is unacceptable. They kept assigning Integrity even though over the past two years I said I didn’t want them. Because they installed a brand new coil and a compressor and it failed within less than two years. So, I had a very bad experience with them early on. And every time I call about them, they would tell me, “Yeah, not a problem. We'll make a note and we'll make sure it's Air Flow or someone else.” I don't care as long as it's not Integrity. I called and the website automatically assigned it when I tried to do it online. And I've called no less than three to four times and talked to a representative and said, “Please put it on my record that I don't care who you assign except Integrity.” Every time that the wrong contractor gets assigned, I cancel.

A-US Air Conditioning contacted me quickly after I submitted the claim to American Home Shield for the air conditioner and they came out quickly too. AHS is a good company and plan to have for your home because it saved us a lot of money on the claim. It helps with other household appliances.

I had some spots in my ceiling. I originally thought it was a leak, a plumbing leak. But come to find out when the plumbing came out, it came from the air conditioner, from the air duct. The tech couldn’t figure out what the problem was so he cut out a little square in the ceiling where the spot was, and it was the air duct. So he said he would transfer it to the HVAC. Because from where he could see, they didn't put insulation underneath the air duct, and that caused the spots to form on the ceiling. American Home Shield does a good job. They do well with sending people out and being punctual, and repairing the items or products. The warranty is beneficial when you have something that needs to be repaired, and you can just call them, pay the fee, and they can direct you to someone that can make the repair so you will not have to come up with a lot of money out of pocket.

American Home Shield's services are good. But sometimes they tell me that they cannot fix electric. In the future, if I have some problem fixing my house, if I need AHS, I don't know what they can cover for me. One time I called AHS and their tech did not fix my problem well. Even so, a home warranty is good to have and I don't have any complaints.

I had a backup and High Priority Plumbing & Services had to escalate it and come back because the situation wasn’t resolved. They were fine and I didn't have any problems with them at all. American Home Shield initially just assigned me to anyone on the previous order that I had for my washing machine. Most times, when they do that. I’d research it and if the company has bad reviews, I'll call AHS back and have them change it to someone that I’m more comfortable with to come to my home. I'm always on the phone for hours doing that.

Last year, AHS was working with a contractor that wasn't fixing the issue with my AC. They had to keep coming out and I don't know if it was something that the company was purposely doing so that they would keep getting sent out. They came at least five times last year and never fixed the issue. This year, AHS is working with a different AC company. The contractor did one visit and that was it. They fixed the issue. I also had a plumbing claim that Prime Plumbing Services came out for. They fixed the leak and I wish there had been a way to get my ceiling fixed but it just sounded like it wasn't covered. I had to pay somebody to fix the ceiling.

Our dishwasher wasn't working. Appliance Protection replaced a couple of parts on it and was able to get it to start working before they left. They said that part of the issue that was happening was that the garbage disposal wasn't working correctly. They weren't able to fix it because that was a plumber that needed to come out there for that. So, they recommended that we submit a new work order for the plumbing, which I did.

The contractor for the dryer had come out earlier for three or four things. Then we had to have them back because it was an intermittent problem of some sort. When you close the door, the light won't go off, which means that it won't go on. It just keeps the dryer on. The little white thing that goes in and out wasn't working. But the gentleman who came seemed very good and thorough. My wife liked him. I've dealt with other warranty companies before and American Home Shield is better because they work with more vendors than most people. However, normally when you call, I don't think the call center is in the US. It's very hard to understand sometimes. The reps read a book and ask questions, and sometimes they don't apply. It makes it a little hard to translate information sometimes and it's frustrating.

We bought a new place last September and the guy that we bought it from bought the American Home Shield policy for a year. I negotiated a lower price and got it for the next year. Whatever price they put on the policy, that is certainly negotiable. I used the service when my unit stopped working. I went through their website and set up a claim. I called Liberty, the contractor, and they called me back in 15 minutes. They came out the next day and they found that there was a dead mouse inside the unit. They turned the unit back up and it was back on in seconds. Everything was done great.

The upstairs air conditioning unit was not cooling. My husband sent in the claim online and it was pretty much immediate that we received that American Home Shield had contacted someone. Then within a few hours, someone had reached out to me. The contractor came out and looked at the unit and immediately realized what the issue was. They did the repair and were out. They weren't even here that long. I was very satisfied. American Home Shield has always been quick to respond. They've always gotten good service people to come right out.

My fridge is still not working. I've been without a refrigerator for more than a month. They sent me an electrician and he said, “I can't repair that.” They're supposed to return my money because the tech didn’t do anything. I called and they told me, “We're just waiting for the man.” AHS said that they never received the paper that the tech turned in when they came. They also sent parts but the parts wouldn’t fit the refrigerator. They replaced all the parts and still, it’s not working. It’s really bad. I'm so upset.

All Desert Appliance came out for our busted microwave and they were terrible. Oreon came after them and they were great. Their tech was very knowledgeable and he fixed the microwave. He did what he said he was going to do in a timely manner as opposed to All Desert Appliance that sucked communication-wise and customer service-wise. We would never recommend them or Home Shield based on my experience with All Desert Appliance.

I had a faucet leaking and the plumber from Hicks Plumbing Solutions fixed it and it worked. Everything was good.

A number came up to the circuit board and it stopped working so we called American Home Shield. We were assigned to a company and we used them before. They have always been very good at responding. They set up an appointment and the issue is usually taken care of right away. The tech that came was very nice, professional, and friendly. He got the job done really quickly and he explained what he was doing. I am very satisfied. American Home Shield has great coverage and it's all local companies that come out. We've had great success with them. I have referred several people to American Home Shield.

I made a phone call to American Home Shield, then they informed me whoever the company was would call me and set an appointment. They did, and they called me when they were on their way the day of the appointment to make sure I was there. The first time, I missed their phone call twice. I was on the other line, I couldn't hang up, so I missed my first appointment. But they were able to come the next day so it worked out. I had a window unit that I was able to cool part of the house off at least. And the tech came and did whatever he did. The problem was the Freon and supposedly, a bolt was loose. That was a problem that I had a few years ago where the air conditioning froze, then ran but was not blowing. Because last time, whoever the first company was a few years ago ended up replacing other things, which were okay to do, but the ac still had a problem. This is a different company now that AHS sent. He was wonderful. I was very happy.

Coaches came out to initially put Freon back into the unit. It was not that good. This was the third time I that done and American Home Shield ended up replacing my entire HVAC. By the time the paperwork and everything was done and we decided to do it, it had taken a month at the most. Once the paperwork went through, the process was less than two weeks.

When our refrigerator quit working, I talked to this lady with scheduling then the technician came, checked the refrigerator over, told me what the problem was and told me that it was non-repairable. We got a new one in today. Everybody has been very helpful, professional and went out of their way to take care of the problem that we had. American Home Shield provides great service, and it's a lifesaver. They help you with the warranty on different devices.

I called a claim in and the service guy came in and looked at the units. He reported it and about three days later, I got contacted back. From that, I ordered the replacement but the delivery got pushed out to the 29th because they didn't have anybody to deliver it. It was kind of inconvenient. Other than that, everything has been good with Home Shield.

Jim was good and very knowledgeable. The repair was handled quickly and efficiently. He called and talked to me beforehand. He came, looked at my panel and saw that some of the connections to the breakers were loose, so he went in and tightened them all up and did a good job. Home Shield has done what they're supposed to do.

I'm completely satisfied with the service of AHS. I'm happy and I would be glad to refer AHS to a family member or a friend. The techs were able to get out the next day when I submitted a claim for the main breaker in the box.

When filing claims, I have trouble with the online more than the calling. For some reason, I get locked out all the time from my account, and so I get frustrated with trying to reset my password, and then I finally just end up calling. The last one, I had a clogged drain and there was a blockage in the drain. I've been using American Home Shield for a long time so I was pretty sure that a blockage in the drain was covered. But then I called to make sure and they said it is covered. Moreno Plumbing was sent and they repaired that. They have been out to my house multiple times. They're fantastic and I love them. I've actually written a Yelp review for them because I've always had excellent customer service. They're very thorough and they explain things to me when they come. They seem to be the contractor for my area and I prefer them.

We requested the service earlier this month for the AC and Active Air Heating and Cooling set up the appointment a week later because they said they are very busy. When they came over after a week, they tried fixing the AC but they did not have the part, so they had to order the parts. They said once they get the part, they will schedule the appointment and come over. But every time they schedule the appointment, somehow the appointments were missed and we had to call numerous times to Home Shield to try to see what can be done.

The air conditioner needed a fix. I made a claim and AHS sent someone out quickly. The contractor checked for leaks. They weren't able to fix the unit at that time because there was a leak in it. They had to order a part that hasn't come in yet.

The same day the claim was files, the contractor went out there and fixed it. They came out a bit faster the first time than the second.

We had an issue with the dryer. A heating unit inside had to be repaired. The only issue was that the parts took a couple of weeks for it to get there, so we didn't have a dryer for a while. But it was nothing on the home warranty’s side. Then there was a little bit of confusion with the customer service reps in terms of they weren't sure if it was related to the dryer vent being clogged because they didn't cover that. If it was something like that, and that was not something that they did, that that wasn't, part of the home warranty in terms of it just had to be cleaned out. But we cleaned it out and then it was still not giving off heat. Then the company came out and changed up a couple of things, so the dryer has heat now. With this warranty, if I need to have something repaired, I don't have to figure out who's going to be the guy or gal I need to call to come out to my house.

AHS takes care of all of our stuff. When I called to tell them what we have, they offered more, which was amazing. We took the one that covered our well, our sewer, and our roof as well. It fell into place from there. We didn't even look at another insurance company because we already knew we wanted to go through with them. We had a claim and the service provided by their contractor, Julian's Heating and Air, was amazing. The tech knew what he was talking about and got the job done really fast. His customer service skills were on point. He broke it down Barney-style to me to the point where I even understood the big words.

I'm very confident in our realtor's recommendation for American Home Shield. There has not been anything that we have needed that has not been covered by them. Of all the times that I've had to put in a work order, they got back to me very quickly. And they always accommodated my work schedule. The ac was making a squeaking noise. It was super irritating. We have been using WD-40 on it, and it wasn't doing anything. So we put in a work order. The contractor came out. They thought it could be the bearings going out. But they told us to just use oil on it, and the squeaking went away.

I've had to utilize AHS once and that one time was really easy. Our washer had been backing up out of the standpipe and also out of the drain in the floor. So we knew there was some blockage in there. The techs didn’t have to replace anything. They just used a snake to clear it out. So far, AHS has been a good service.

A technician came and did everything that I needed him do and a little bit more. However, there wasn’t anything for wellness check for the air conditioner on the American Home Shield website when I put the work order in. If an air conditioning unit has multiple issues, you can only put one item in. I put notes in the little comment box, but it didn't get passed on to the company who received the work order. The technician didn’t even know he was doing a wellness check on my air conditioner. I had to guide him to go check my compressor and the pressure, and that my air conditioner was doing right. He did what he was supposed to do after I helped him out.

American Home Shield has been great. The only complaint that I would have is the electric company that they send out in my area. It’s 120 degrees where I live. And over the holiday weekend, they didn't have anybody on staff because they all have it off. So we had to be home without AC for five days before they could get us. I told them, “I think it’s an emergency situation. You should have at least one person, one staff.” And the rep said, “Oh no, the town has this party for us.” I said, “I hope you enjoyed it because we’re almost dying here.” They might want to have more than one AC contractor in case the other one decides to take quality weekends off. Other than that, the AC is working good now. They fixed the issue, they were on time.

The guy from Science Appliance was very personable and professional. Out of everybody who has ever come over, he was the only guy that knew what he was doing. It was pretty impressive hearing him talk about appliances. So as far as knowledge base, he was the best I've ever seen. I've told my family about him and I even have his phone number saved in here in case I ever have any issues in the future. That's how impressed I was with him.

The dryer was not working, so I filed a claim and Home Buddy Appliance came out. The guy opened the dryer and found that the heater coil has broken down. He repaired did that and the dryer is working fine now.

The tech that came out was good and fast. He changed the locks quickly. The locks work great. AHS has also been pretty responsive, which is great.

My commodes were continuously running and so the plumber came out and did a repair on them. Overall, American Home Shield was great.

The capacitor of my AC wasn't working so the fan wasn't spinning. The techs were here for just a few minutes. It worked out really well. This is the first time I’ve used American Home Shield since I've had it and I was pretty pleased with it.

I had someone doing work at my daughter's bathroom a couple of months ago and there was a leak. They said there was no ring around the toilet. It got to the point where it started leaking badly. I called American Home Shield and a plumber came out the next day. The interaction with him was great because he was honest with me but he didn't do any repair work. He told me that American Home Shield would give me a call the next day and he added that the home warranty was not going to approve the claim.

The online portal of AHS works really well. The techs came out the next day after I submitted a claim for my AC. We've used them before. They've come out and done other work. They did a really good job. Everything works great right now.

The contractor fixed my problem really fast. I'm satisfied with the work. Since having American Home Shield, I'm able to get stuff fixed for a set price. There was only one claim that was not fixed the first time. But American Home Shield sent somebody out to fix it right away once it wasn't resolved the first time.

My washing machine kept giving me a signal about unbalanced load, but it was working. That was in May and we called American Home Shield. The contractor, Amtech, came out and said they needed to order a part. The part didn't come in until August and when the part came in, the guy came out, did something, and made the washing machine stop working altogether. He said he has to order another part and just left. He didn't explain anything. I kept calling American Home Shield trying to find out what was going on and trying to get some help. Everybody just kept saying that they would get back to me and somebody else will call. Finally, last week, somebody called and offered us a reimbursement instead of trying to get the washing machine repaired since it had been going on since May.

We had a problem with the microwave. The interlock that keeps the microwave from turning on wasn't working. Axis came out and we were really happy with them. They did a video diagnosis, which saved having to wait three or four days a week for somebody to come out and look at the microwave in person. They got the parts quickly then they came out and they fixed the microwave. The guy that did the fix was prompt, polite, and capable. It was a very good experience.

The website of AHS is a little easier to function. However, some of the questions are vague. Like when you're trying to put directly what’s wrong, it doesn't give you very many options. I was trying to put like my whole air conditioning was out and it didn't give me that option. So, I just had to put “cooling out.” But the service of A-US Air Conditioning of Texas was great. They came out, they fixed what needed to be fixed and then they gave us a couple of options as far as what we needed to do. They were also there on time. So, it was great. AHS is a great way to go, especially for as far as a home warranty. You're not paying the outrageous prices that you would have to pay out-of-pocket and you're getting a little help for a little monthly cost.

When we bought the house that we're in, the handle to the microwave was broken. American Home Shield sent out a very polite, nice, professional man who looked at it. He ordered the part, and he came back and replaced it. Everything's fine since then.

The tech came for the rekey about three days after I submitted my claim. She was knowledgeable, professional and friendly. With a home warranty, it's beneficial for us that we are paying less and that we have someone to go through the broker and find people to do stuff for us.

I've been trying to get a dishwasher order filled by American Home Shield since early summer and I still don't have a dishwasher. They have asked me for the second time for my three choices which have already been sent to them twice. I had to pick between a Whirlpool and a GE which are on the lower end of the spectrum of dishwashers and I picked three. AHS called back and said one they couldn’t get, another one was discontinued and the one I picked, I could get in October. So, I'm getting ready to look up dishwashers again and then send those to AHS again. Things are hard to get now but it seems like an eternity of trying to deal with them on the dishwasher.

American Home Shield is a good service. I had them up until the pandemic on a rental property and when the pandemic hit, we saw the loss with it so we canceled out but we came right back. If I have a problem, they are there to help me out. I had some folks before and they weren’t reliable so I stick with American Home Shield 'cause I know they are.

My toilet kept running and it took about a week for the techs to come out. They then had to come back out because we noticed that the toilet was still running. A gentleman came back out today and my husband said he fixed the problem. The last time we had this problem, the toilet started running again a couple of days later. Hopefully this time, it's completely fixed.

It was easy to submit a claim, but I wish there could be more human contact, to be able to speak to an agent as opposed to having to go around the automated system to get through to someone. Apart from that, my claim turned out well. It was a broken lever which the plumbers fixed, and there was some debris in the tank. I was told that it just needed to be flushed on a regular basis and that would clear it up.

We were stuck at 84 and we keep the ac on 78. And then Florida, 84, it was hot. It worked after the tech put the Freon in it. A couple of days went by, and it was back up at 81. And we were, “Well, why isn't it going down to 78 like it's supposed to?” So we just called the guy back. He looked at the system and discovered a leak. I guess what he thought was wrong with it the first time wasn't all of it. He was a lovely man. Took off his own personal time and time with his family. I felt bad having to ask him to come back. But he got us done. He was very nice. And I’m just glad it’s fixed.

I had some plumbing stoppages and a toilet tank that wouldn't shut off. The claims process was great. It took less time than I thought it would to get it resolved. The techs called and asked if it would be okay if they could come earlier than their scheduled appointment. So, that worked wonderful for me. My past claims with American Home Shield were good and I had no complaints. With them, I have peace of mind knowing that if something goes haywire, it's not me hunting up someone to come out and work it, and the feeling of how much the repair is gonna end up costing.

My oven was coming on but it wasn't getting hot. It took about two weeks for someone to come out and that tech was very professional and informative. American Home Shield gives me a little peace of mind and security. If something breaks down, they can get it fixed. But they need to go a little quicker as far as the turnaround. Once they did the evaluation, they had to order a part then I had to wait for it. We're in a pandemic so that could be another reason why things move a little slower than normal.

On August 30th, I put in a claim for a broken water heater and in a couple of days, AHS had somebody out. They looked at it and said that I was getting black specks in my hot water coming from the bottom of the tank. So, they agreed with me that it’d be replaced. I asked about any additional costs because once, I had something like this done and AHS only charged me money for the additional piping. I had a a 60-inch 50-gallon and they gave me a 54-inch, 50-gallon tank, so they had to replace the piping to the tank and they ended up charging me a couple hundred dollars.

Once a claim is made, you get an email immediately. I've always contacted the contractor first since I have to coordinate between them and my tenants. The older air conditioner system was not cooling in my rental property. May Heating and Air was the contractor. The problem was apparent and it was stripped wires. They repaired it quickly and were done in an hour or less. I’m very pleased with May.

We have had one call-in and it went really well. It was for a garage door that wouldn't work. American Home Shield has been responsive and the person came out from the company to fix it in a very good amount of time. So, the experience so far has been very good. If we have more issues and they all turn out the same way as the first, I will be very happy.