American Home Shield Reviews

1 Source is awesome. Their customer service is doing good work and if something’s going on, you could call them and they'll come back out. They let you know when the part is ordered or if there’s something that they don't have. They’re on a couple of my rental properties and they're professional. American Home Shield saves me time assigning somebody as well a lot of times. They could just stretch out some of the coverage that needs to be done. It’d be unfortunate sometimes that they don't cover certain things. Also, calling the customer back, it’s hard getting ahold of them and if you need some time, they don't answer. When you have to get your own person to come out and do the work, as far as going in and getting their process done, they're giving you your money back, they don't do a good job of approving that. They gotta improve on that. Other than that, it’s okay.

The compressor of my air conditioner went out so American Home Shield replaced the unit. The technicians were great and I appreciated them. I needed the air conditioner.

In the past, when I submit a claim, I might be on hold for 15 minutes. This time, I was not. Within a few minutes, I was able to get a live person and tell them what my issues were. The issue I have however is when I have multiple issues, if the reps tell me to go on the website to submit the claim, I cannot do that. I always need to speak to a live person.

I had troubles with my online account when requesting for service with American Home Shield. It asked for passwords and I put in what I though it was, and it was not. It would ask if I wanna change it and I go yes. But you have to get into your account to change it. So it's a circular reference. So, I just call and it’s easier that way for me. The tech said I didn’t need to fix my problem. He tweaked something and I appreciate that versus trying to upsell me on something I don’t need. Also, he was here first thing at 8 o’clock in the morning, so that was huge. If AHS brought prices down, it’d be better.

American Home Shield has been great. We've used it several times and they've been pretty prompt. The follow-through has been good. We got back from our trip and our house was 88 degrees. The fan of the unit outside wasn't spinning. We scheduled the claim 1:00 on Monday morning and the techs were out by 9:00 a.m. on Tuesday morning. The tech replaced the fan motor and had the unit up and going.

Having a home warranty reduces out of pocket expenses, and you get reliable and trusted vendors. When I had a refrigerator that was clogged, the tech came immediately, and the repair was done great. It's just an item that had to be replaced wasn't working for us because it broke.

My toilet was leaking at the bottom and my carpet was wet. The contractor came and they had to take the toilet out and put a new toilet in. It's good now. The claim process was easy to me. It was just the long line. It was so much wasted time. Nobody wanted to talk. I know there were a lot of people that were calling, but I was on the phone for about 45 minutes before somebody came on there. Other than that, I like American Home Shield. I've had a problem with a contractor, but not with Home Shield. They took care of it and sent somebody else out. So I was good. They back up what they tell you.

I liked the fact that I was able to do everything online when I submitted a claim with AHS. I also didn't have any hassles. The techs that came out for my AC claim were very friendly and professional.

I called Wednesday and American Home Shield said that the services would be completed on Friday, but I haven't heard anything. I called today and left a message asking when the part would be delivered and when the contractor would come out to repair the HVAC. I didn't receive any at the close of business today. I was very disappointed with the first contractor. This HVAC is awful. This has not been a good experience. But I've had three other contractors that were fine.

There was a water leak from the air conditioning unit and that was corrected. I've been satisfied with American Home Shield so far.

I was having difficulty with the hot water heater. Water was getting colder faster than it normally does. Cesar from JED Plumbing & Gas came up to check it for me and he was very helpful. He didn't find anything wrong with the water heater per se but told me about some maintenance tips and things that I should be doing all along. He was very friendly and very professional. I keep recommending AHS to all my relatives and people. I had the dishwasher completely go out and I had refrigerator repairs. For 100 bucks, they work on things and if they can't fix it, they replace it. I’m gonna stick with AHS. I’m a single homeowner and some of these are things I can't do myself. It's been big savings and a big help to have them.

It's fairly easy submitting my claims to American Home Shield. I like to do it over the phone. Their customer service representatives are helpful. The only thing that would need improvement is how soon the calls are picked up. J C Plumbing came out recently, and there was some sort of communication deal where I don't believe they got the order but once it was clear that they had received it, the tech came out pretty quickly. The tubs were clogged and when he was here, he needed to test out the water. It turned out that something else was also wrong with the plumbing. The tech was very helpful and everything went really smooth. So, I was very comfortable with him.

The refrigerator would work for two days, then it would stop cooling for a couple of days and would start working again. This has been an ongoing thing for a month or more. The contractor said they changed the compressor. And after they changed it, it worked. The next day, it went out again which went on for another two to three days. So, that's when I called American Home Shield. They said those refrigerators are known to have that kind of problem. I have thrown so much food.

We have everything that we can have with AHS. It's like life insurance. You hope you don’t have to use it, but you have it in case you need it. Way back in the beginning when we got the icemaker of the refrigerator fixed, AHS did not cover it. But, the last time we had it fixed, they had it covered then. We've also had a claim for the garbage disposal. It was working, but, when I would turn the switch on, nothing would happen, unless I would really push it hard to try to hold it in the on position, and then it would work. We also had a claim for the stove. I was cleaning the whole thing, down below where the drip pans are. When I opened it up, I looked at one of these wires, and it was black. I was scared to death of having a fire start because of a wire problem. So, the techs came out and fixed that. We are also getting a fan replaced next week in an upper bedroom with a light attached to it. The fan works but there’s something wrong with the light.

Our AC started making a very loud noise for a couple of hours. After that, it completely shut off and wouldn’t come back on. It turned out that the motor of the AC fan was blown. I put in a ticket on the American Home Shield website and had it in within five minutes. Unfortunately, I submitted it on Saturday so technicians couldn't come in until Monday. The technicians were quick and they seemed to know what they're doing. They also let us know everything they were going to be doing ahead of time. So far, the repair has been good and I hope it stays that way. I'm hoping that if anything else goes wrong, I’ll get to use American Home Shield. Having a home warranty, there is efficiency. I didn't have to figure out who I should call. It was just already there for me. Also, the cost of the repairs wouldn't have been something I would have been I was willing to pay out-of-pocket.

The tech was very nice and everything went smoothly, and I got a new dishwasher. There was a claim with American Home Shield that I wasn't satisfied with but I've had so many things done lately, I can't remember what was what. Generally, 99% is good with AHS. I tell everybody to get it. Everyone I know says to get it and that they’re great.

When the dryer wasn't heating, I called American Home Shield and they set up the repair. The tech came, he fixed it. He was there for 30 minutes. My wife gets to dry clothes at home. It helped.

We had a claim with the air conditioning. American Home Shield sent out a company and the company was here for about 30 seconds. The guy took a picture, walked off, and guessed that the issue wasn't due to normal wear and tear without inspecting it at all. We called AHS and asked for a different company to come because we didn't feel it was appropriate. The second company, Ample Air Systems, came out and they said that it is normal wear and tear. The fan came undone and it kind of spun around in there. They said they could fix it and they would submit the claim to American Home Shield.

The recent issue was a leak in the back of the toilet commode. The tech was nice. It's not leaking anymore. I had an issue one time before. One of the ladies' whole attitude wasn't quite right. I was like, "Okay, ma'am. I don't know if you're having a bad day or not, but I was asking certain questions because I need to know how this works so on and so forth.” That was the only episode. I still like AHS. I like the warranty because I don't have to search all over and try to find somebody to come out and fix it. It comes in real handy. I gotta just call American Home Shield. They will call whoever.

The refrigerator wasn’t getting cold at all. The tech came out and he put Freon in it. He said that it’s possible that it might have a slow leak, but I just need to keep watching it. So far, it’s okay. The claim process with American Home Shield is pretty good. The only thing is I reported it being a Samsung. When the first tech came out, he was in a hurry because he had something going on. he looked at it and said, “Well, I’m gonna go and look on my computer. If I come back in, that means I can help you. If I don't, that means I can't help you.” He didn't come back in. I thought that was rather rude, too. He could have come back in and said, “Hey, we're not going to be able to service it.” I called him back on the phone and he said, “Well, I don't service Samsung.” I was like, “But you knew it was a Samsung before you made that run. So, to me, you're just trying to get money off of the company that sent you here.”

I had a little bit of water leak in my refrigerator and I couldn't tell where it was coming from so I called AHS. In about 15 minutes when the tech from Sears got here, he took something off, put a little rubber thing on, and defrosted the refrigerator. He was excellent.

I called AHS to submit a claim. There were roots in the sewer line, not allowing the sewer water to leave my home. So, it was causing leaking in that main pipe in my basement. It wasn't too difficult to get through AHS. I just had to wait a little bit. I called a couple of times because when I called the American Home Shield, at first, they sent somebody out who looked at it but they didn't do anything. They just looked at it, and then they said that they had to get back to American Home Shield to make sure that that what they needed to do was going to be covered. But nobody has come out to fix anything yet. But the guys who came out and looked at the pipes were very nice. They explained stuff to me and answered my questions.

My water heater was rusty at the bottom, so it was leaking water out. I called American Home Shield Monday and they placed the service schedule immediately, so I got information about who was coming. Although the repair company was not coming right away, they had a service time. They came Friday, and they let me know ahead of time. The technician took a look at my water heater and filed a report for replacement then American Home Shield made the purchase order the same day. When I checked with them on the weekend, they gave me the purchase order number. The repair company changed some lines, and I had to get some money out of my pocket for that. Other than that, it was a good experience. The water heater has been installed, so everything is good.

The AC wasn't blowing cold air and when I made a claim with AHS, the tech came out within a few days. He said that he was going to inspect it and see what was wrong with it. Then, he was going to submit it to American Home Shield and see if they were going to take care of it. He was very professional and he knew what he was doing. He said that he was going to come by and fix the problem in two weeks, but he hasn't gotten out to fix it and it's been two weeks now. Other than that, it's nice that with AHS, I don't have to pay all that money for the repair. Before they got a tech out there, I had three companies go out and quote me a price. I thought it was a system issue and they were up there in the $6,000 range or more.

I called and complained to American Home Shield and to the service company several times. But it's like a nightmare that I'm going through to get this air conditioner worked on. Two Wednesdays ago, the guy was here the next day, which was what I expected. Even with the refrigerator or anything else, a day or two and they're there. We had no air conditioning and I told him that was the problem. It was hot upstairs at 82 degrees and we had it set on 74. He was polite but he could speak English hardly at all. It was very hard to communicate with him to make him understand what I was saying. But he knew what the problem was. He listened to it even in the back. It's a tube. It's got a delivery system inside and it's got the unit in the back of the house. He looked at everything, put meters on them and tested them. He said, "Look at this. 53 degrees it says. You don't need any freon. You don't need anything."

I had a claim for the garbage disposal and Fazio Sewer got out here two or three days after they called and made an appointment. Their tech looked at it and said that there was something that was loose on the inside. He said he would bring us out a new one. The whole experience with AHS, so far, has been pretty good.

The contractor cleaned the coils in the unit and replaced a part of it. The process was quick and simple, so I appreciate that.

My dishwasher was making a weird noise and it was not cleaning or functioning properly. It would always go into a 4E code. Sometimes it would turn off or it would just flash a 4E, then it would correct itself, then it would start washing again and then sometimes, it wouldn't. Most of the time, it would just flash the code until I turned it off and then back on again then sometimes, it would or would not start back up again. I did a claim online then the technician called me up and asked me what was going on. I explained to him, then I sent him a video of what my dishwasher was doing.

I went to the website on my phone and was able to easily file a claim with AHS. I went through the steps and I had my appointment scheduled within the day. It was exceptionally fast. It was great. There were two technicians and they assessed the situation quickly. They were able to give us resolution quickly and they gave us tips and a little education too.

The technician assessed the damage and communicated with American Home Shield. The process has been seamless from both ends. Apparently, with the Covid-19 situation, some of the supply chains disruptions are still going. The product was out of stock, so they need to send me an additional link, so I can pick up the appliance. The installation has been scheduled for October 6th.

A water heater wasn’t working and as soon as I put my service call in, I had an immediate reaction from the plumber. The pilot wouldn't cut on and he was able to replace it and fix the water heater. I'm glad I have the warranty and I feel comfortable that I have AHS just in case anything happens.

I was having a problem with the light not turning on in the basement. GJC Electric handled it really well and got the repair done in 15 minutes. That was my first claim with AHS. My only issue was that the contractor only had to change the plate on a light and they still charged me a $100 deductible, when it was clearly cheaper. I don't think everything should cost a $100 deductible but other than that, it was great. I like the idea of being protected.

We had several plumbing issues I submitted a claim for online and Best Care Home Services is the best plumber I've ever had. The two techs that came out were both very nice and respectful. They kept their mask on the whole time, which I appreciated because we are in the middle of a pandemic.

The washing machine wasn't pumping the water out of the washer. I called AHS and spoke to somebody. They contacted a service provider in my area and the service provider had to order the part. Then they came out and repaired the washer. The techs were great and now, the washing machine is working as new. All in all, AHS is a reputable company and they provide good service.

I've had two services done already and they've both been excellent. The first one was to rekey my house, and the second one was to have them come out and look at my air conditioner. They came out and looked at the unit. The repairman checked on a whole bunch of stuff because I told him it was making a really loud noise. He said, partially, it was because of the age of the unit. It's much quieter now and he said that the rest of the noise is the actual unit running. There's a grill on the top of the unit and it wasn't bolted down. He said he tightened it and ended up putting this little piece of rubber. I'm very appreciative of my experience with American Home Shield.

The freezer stopped making ice. So the repairman came out, took a look at it, and said that he knew which part had to be ordered. He fooled around with it, and after he left, it started making ice, which was wonderful. Then he came back with the part a couple of days later and I have it on my kitchen table. But now, it stopped making ice. So, I called his company and made an appointment. He'll be out tomorrow to put in the new part that he had ordered. But so far, everything is going great. He was very professional. I've talked to his company several times and they've been great about the whole thing.

The signup process with American Home Shield was really easy. We got to pay for the policy within our closing costs. The service cost is really reasonable. It's $70 to have someone come out and do the work. American Home Shield has been really good. They have an online portal too. When I had a claim for the dishwasher, I put in the request online, checked the box, and they assigned the contractor to me. It was that easy. It was really straightforward.

The appliance stopped spinning and Atomic Tech came out and put one part. But they had to order two other parts. So, they ordered those and came back at a different date and put those on. Everything has been running fine since then. The claims process with American Home Shield was easy. I can go online, log in, request service and put in the information that I need requested. If people are gonna get AHS, it’s good to have.

My fan was coming apart from the ceiling and the guy came out and fixed it. It’s working great now. This was the fastest service I’ve gotten through American Home Shield. So, I was pleased. The contractor called me within a few minutes, even though my email said 48 hours. I was scheduled quickly so they were a good vendor for AHS to use. I've had a few times where the vendor took forever. They came out, looked at it, had to go get parts, come back again and it took months to get settled.

We've used American Home Shield in the past for the previous home and we had a pretty good experience, so when we bought this house, we went with American Home Shield again for warranty. I like the website where I can get on 24 hours and make the claim and have somebody on the business is open up the next day. Pretty neat. We recently had an issue with the AC freezing up. Millennial HVAC came and repaired some wiring and a breaker with the air conditioner.

My house wasn't cooling. They said that it needed a little Freon and I had a leak. But the Freon was expensive, so we opted to do something a little bit different. It was $130 a pound and AHS only paid $10 toward that. With me paying my service fee and them coming out looking to tell me that, and then I had to pay for the majority of it, I really didn’t see a need to have a service and pay that service fee. Kinda against my contract and why I have it. So, I could just have called someone just to do that for me without paying American Home Shield and not being able to afford the other part of it.

I did a claim with American Home Shield for a pipe leak and also when the garage door was not working. The pipe was resolved the day the tech came out. But with the garage door, the tech said he was going to come back out on Monday morning to fix the problem because he didn't have the part. But he didn't come out and I've been trying to call them all week. They don't call me back. All in all, my service American home Shield has been easy and I like everything about it.

Our heating wasn't working and the contractor replaced a conductor upstairs. They also added almost five pounds of freon because they suspected a leak in the line. But according to the policy, they can't look for a leak until they put in five pounds of freon which is $100 a pound. I paid almost $90 out of pocket because American Home Shield only covers $10 per pound. A week and a half later, they came back again because the fuse on the same unit busted out. I asked them again if they would check the leak. The technician said, “We can't do it right now because it's working fine now.” But the last week and a half after they fixed it, the weather has turned for the better, and the AC unit hasn’t been on for the last week and a half. Hopefully, when I turn the AC on in the near future, I still have freon in the unit.

The gentleman when I had first called gave me the runaround and ended up hanging up on me. He wasn't very helpful at all. I had to call back and the gentleman that took my call the next time put everything through for me and did an amazing job. He helped me. He took the time and did everything. The repair men who came didn't take very long and were very professional. They fixed the problem and they didn't have to worry about ordering any parts and coming back another day. They did everything that day and did a great job too.

The guy from Mr. Plumber was very fast, and helpful. He was able to come in and quickly assess and resolve the issue that we were having. He replaced a couple of things really quickly. After I had reached out to American Home Shield, we found a leak under our kitchen sink. So he had to replace the faucet. The other issue was the handle on our shower tub needed to be replaced internally so he did that. The service from American Home Shield is very helpful. I wish I had gotten it before when my outlet wasn't working. I paid for someone to come in and that cost me about $700. So, as far as I'm concerned, the warranty already paid for itself.

I called to make an appointment, and then they did a virtual type visit then then they came out within a few days to fix it.

The claim process of AHS works well. The air conditioning unit in our rental property wasn't blowing cold air completely recently. The techs diagnosed it and they said it was overcharged. Whoever put Freon in before them did a little too much, which seems odd to me. But, they took some out and now it works fine. We also had an air issue in our house. The first technician that came out wasn't certified Trane. So, AHS sent somebody else out that was from a different company. Both experiences went well. The first person just didn't know how to work on this particular unit, but was friendly and professional. Then, the other one that came out was able to fix it and get us back on our way. So far, all my experiences have been good.

The appliance was making a lot of noise. Apparently, it was a screw that was loosened there, which the tech fixed. Then he got three different parts and put them in. It would also stop working for some reason, and that was what one of the parts also helped with. Then the door didn't close correctly, which he fixed too. It's working well now. Everything was pretty simple and quick with American Home Shield.

There was a sparking in the microwave. The tech came out, figured out what parts he needed, and put the order in immediately all within a week's time. The parts were there three days later, yet I had to wait three weeks for him to come back to put the parts in. Even when the service guy came to fix it, he couldn’t even give me an answer. But the service guy on both ends, the one who looked at the microwave and the one who repaired it, was very nice and very polite. If we had any problems, we'd call him back. But we haven’t and we’ve been using the microwave every night since. We were very pleased with American Home Shield's people as well. They were very informative.

I’ve been frustrated with that process of not knowing if an item is covered or not until the contractor is here and I've already paid. AHS should have somebody screening the calls first to make sure. That's always been a disconnect because they just take the fee, call the service personnel, and then they say the item is not covered. But at that point, we've wasted everybody's time and my money. It would have been nice to know there's a potential it wouldn't be covered. But I still like AHS overall.

My fan wasn't working and AHS assigned an electrical contractor. The tech came out in two days and he was pretty good. The fan is working very well now. The only issue I have with AHS is there are a few things they don't include. I don't know exactly what and how much they cover until the technician comes and tells me.

The AC was low on refrigerant. The compressor was running and the blower was blowing but it wasn't cooling. A-US Air Conditioning of Texas's tech, Israel, came out and added Freon and got me back up running. He had been here before and he's excellent. AHS is pretty good about picking good companies. The only thing I don't particularly like is that they collect the $100 upfront over the phone but that's the way they do business. They take care of the rest of it so, it's about as easy as we can go.

The guy from Advanced Appliance Service got the bathroom sink unstopped but he didn't get the kitchen sink unstopped. He said that it was gonna have to be somebody who can come in and either I would have to get the cabinets torn out or I could get somebody that can go on top of the roof and go through the drain that way. So, they didn't fix that. They said they don’t do that and that American Home Shield wouldn’t pay for somebody to go on the roof. But I’m okay with AHS because when I talked to the reps, they were nice and concerned. It’s just that some of the people, like the one person who was supposed to come, didn’t show up. So, they had to call them back again.

As a homeowner, you get six locks changed in the first 90 days when you move in. I made the service request from American Home Shield and the process was very simple. They were on top of it so I was very happy. Pop-A-Lock was our contractor and they scheduled service a few days after I made the request and it was perfect. I had a key deadbolt and I asked the tech to replace that with a turn bolt from the inside. He had that on hand. He also changed four of my locks. He was in and out in 30 minutes.

The washer wasn't spinning. The contractor came out before for the same issue, and they said it was the transmission. The service was nice. The guy diagnosed it and he told me. I've sent in my receipt, and the American Home Shield rep told me to pick out what I wanted, and they will reimburse me in 10 days.

The first time I called about one of the issues we have, I was assigned to a company, Ryco. Ryco called me and they asked about the three items listed. I told them about one, it's a light in a high ceiling and they said that because of access and that they are not certified to go up to 18 feet, they could not come. They declined the job and put a note in the system. They also recommended that I communicate with AHS to tell them what was going on and to find another company that would come and do all three for me.

I had my heat pump, and the fan was on, but it wasn’t cooling the house. The tech came at a reasonable time. He was friendly. He did what he had to do. He went to the backyard where the heat pump was and then he decided to do the rest from the yard to his car instead of tracking in and out. So he was cordial enough. He said it needed a capacitor and he had the part with him. He fixed it. I've had American worn American Home Shield for years now. Sometimes it works, and sometimes, it doesn't.

My house wasn't cooling so I reached out to American Home Shield. They set up for Grady’s to come out and they got them scheduled within the hour. I called Grady's on a Friday afternoon and they came out on Saturday. There was a small part in the AC that broke and the tech had one in the truck. He went ahead and replaced that. Then, he went up into the attic to check that unit out and there was a vent that was off of the unit. He put that vent back on and everything was resolved after that. He was super professional.

The dishwasher wouldn’t drain. I called American Home Shield's number to file a claim, and the claims rep was great. She said she would have somebody call me. ACT Appliance called me when they were supposed to. We made arrangements for them to come, and they came. The person who came was good. I told him that after the dishwasher stopped working and it started back and it wouldn't drain, my faucet now has low pressure and it makes a sound. He said that I had to call again to get somebody out for that since after I called, it was still making it. So, I will do that. I just can't do it this month because $100 is $100 to somebody on a fixed income.

The panel on the washer went out and it was three parts. The contractor only received one part. They’re still waiting on two parts and it's been since 1st of September. I also had an issue with my AC and that took a while. But I understood, because of the pandemic, a lot of parts have been backordered. Unfortunately, there's nothing American Home Shield can do about it. It's not their fault, but it's the people they order from. Other than that, I'm satisfied with them. When I call, they’re on time. Then, it doesn’t take them a long time to come out and check the problem.

I put in the work order for the AC unit that was blowing hot hair first thing in the morning, and Ultra Heating & Cooling showed up that day. They diagnosed and fixed the problem within a matter of 15, 20 minutes. I was super happy with that. From my experiences, some of the vendors are a lot better than the other vendors. A couple of vendors have been kind of subpar. One of them had to come back a few times to fix an issue. Some of them don't show up for a few days, whereas others are pretty responsive quickly.

I filed a claim for my washer and the experience was terrible. I was without a washer for three months. American Home Shield would tell me that they would give me an update in a week but they would never call. It was bad enough that we had to go to a laundromat every week. I understand that things go on backorder but the lack of communication made it impossible and I got so upset. First, a contractor told us they were going to come out. My wife took the day off but no one ever showed up. She called and they rescheduled to talk to her. We weren't going to wait another week so they did a zoom meeting to diagnose it.

I noticed that every time I call American Home Shield, customer service has a strong accent and it's hard to understand them. I called because my oven didn't work and they sent a company out. Their tech looked at the burners but he didn't look at the oven. The original problem was the oven did not turn on. He then told American Home Shield that the burners were dirty, that two out of four didn't light, and that the appliance had been abused. He reported that the oven was so old, he could not find the serial or model number. But on the receipt he left me, the serial number and model number were written down there. I looked the company up on the internet and they have nothing but bad reviews.

My water heater was broken and I called AHS to have it checked. Oasis Plumbing was dispatched and the gentleman was very helpful. He was scheduled to come at 10:00 but I couldn't make it so I asked him if he could come a little bit later and it was no problem for him. The water heater needed a part and he replaced it and fixed it within three days. This is the second time that Oasis has been to my house. They're good people. Also, getting AHS is a no-brainer. I get a discount for signing up every year and anything that happens in the house is covered within the policy.

BestWay was originally assigned to our claim. The person who came out stated that my claim wouldn't be covered. I tried to tell her that it was covered because I called American Home Shield to confirm it while she was there. She didn't want to do the work. She told me that she was already looking for another job. So, I could tell. It was the Friday before Labor Day. That's why I pushed for the second opinion because she told me to pay for it and fix it. But I pay AHS to have it fixed.

The claim process was pretty fairly easy, for the most part. The first contractor wasn't able to fix the AC, but AHS did move it forward to the next person. The problem wasn't with the actual AC but it was with the electrical wiring to the HVAC system. The wires needed to get tightened. The guy from the first contractor put the notes in and that process took a bit longer than I thought. But other than that, he was able to transfer the matter to the next company to do. Everything went well.

The TC AC people had come out and fixed our AC a while back and it was working fine. It was the Sunday before last, I was outside and I heard a loud bang and went over and there was an electrical fire at the connection. They hadn't touched that, but it was still part of the AC in the house systems. So I know they hadn't worked on that, but they had been out there, so I called AHS and they assigned it back to TC, thinking it might have been something to do with that.

My first experience with American Home Shield was not very good. When I got ahold of American Home Shield, the people they had were all in the Philippine islands. I wanted a burner on my stove fixed and I talked to the person who said that they would do it, but he couldn't get the thing. Finally, we got it all taken care of, and they fixed it.

One of my three central air conditioners wasn't putting out cool air. I called Home Shield and they sent a repair company out. They did a very fine job, but they had to come out twice. The gentleman that came out this time was the best that we've ever had.

American Home Shield sucks altogether. I submitted a request for my refrigerator on April 2nd. All of the vendors that came in, which was approximately nine of them if I'm counting the last guy, said the same thing - that it was inoperable and they couldn't fix the issue. I know that if getting a replacement unit, a vendor has to tell AHS that they cannot repair it and each and every one of these vendors that I had spoken to told me that they had already advised AHS. But I didn't get a remedy until 9/7/2021 and that is insane to me. We're pretty disappointed. I had also called multiple times and I've given three separate diagnostics the same way. It sounds like it's with the same person.

I've got two claims open and the one for the AC was a little disappointing. The coil went bad on the unit and the total bill was 2,400. American Home Shield only paid 500 so it ended up costing me $1,900 out-of-pocket. But all the techs who came out were very good to work with. They told me that there was a probability that AHS would not cover a lot of this repair. But most of the time, AHS is easy to work with. They always tell you what's covered or not covered in their contract, but it doesn't go into specifics, like that coil. So, that was a large expense. I've had other claims like with the dryer and that went well. There were also pipes that were leaking and those were okay.

The fan stopped working with the heat and that shut the system down for an hour. I turned the AC back on and the blade wouldn't initially turn on its own. But if I blew on it, it went fine. So, I called American Home Shield and the claims process itself was simple. The person on the line was helpful although there was a little bit of an issue with hearing what she was saying. But I'm partially deaf, so that’s on my end. The overall experience was great. The kid from ATR Heating and Cooling got the issue fixed under an hour and was informative on everything.

Having a home warranty is an assurance. Just like any insurance, it keeps me from worrying about having really huge bills come up to surprise me. Handy Randy's was sent for our refrigerator and he was great. He had to get parts but he was able to fix it. Recently, we had a problem with our air conditioning. The claim submission process seems difficult because it seemed like I talked to several different people. The only contractor AHS had on their system was up in Orlando and they would not come as far as we were away. So, I got somebody else to take care of my problem and I had to send the bill in. That was a month ago and I still haven't heard anything as to whether the bill is going to be paid.

Our hot water heater was looking really bad. I could tell the tech knew what he was doing. He was very good. He got the repair done in a timely manner and we had no issues whatsoever. We were very pleased.

The breaker that controls the master bedroom air conditioner flipped off and would not come back on. The tech came out and he thought the issue was a faulty breaker. I bought a breaker and put it in, and then he took an extension cord and ran a wire from a plug into that so I would have some air conditioning until I could get an electrician out to install the breaker. That worked for a while, but now the air conditioner has quit working again. I got the breaker installed but we don’t have it hooked back up. I called the contractor two days ago and again this morning. I need them to come back. I need to file a new deal with American Home Shield or the contractor needs to finish what they were doing.

On my AC, the cool air didn't come on. Something in the blower wouldn't work. It stopped then on and five minutes later, it stopped again. I did the claim with American Home Shield on Monday and the repair company called me on Tuesday. The next day, they came in and verified what the problem was. They gave me the diagnostic but they said that, at the time they came there, the store where they purchase parts was already closed. They said they would come the next day.

My AC had a Freon issue and when I first contacted AHS, they wanted me to go through a web page. But I'm not very good with technology, so I called and waited to receive a human voice to speak with. I gave them all the information and they did what they were supposed to. They told me how much it was going to cost, how much they would pay for the Freon, and how much I would be responsible for. Then on that same day, I had an appointment for someone to come and look at it. The tech found where it was leaking, welded it, and filled it with Freon. He explained everything and he was patient with me because when someone tells you how much it's gonna cost and it's way up there, you get a little disturbed. But I appreciated everything he did.

On Time Plumbing came out on the two claims I had and both times, they sent the same guy, Willie. The first time, he came for the leak from the ceiling coming through. Water was running down the side of the shower and going behind the spigots, running down the pipes, and then that caused all the Sheetrock to get wet and drip. He did a great job on that. The second time, he came for the flapper in the toilet. Then the main piece inside the toilet was old and busted so he replaced them. When he was done, he showed me that when flushing it, the arm handle broke on it, so he replaced that.

The TV was dark in the back and I could hear it but it was very, very dim. The rep was very professional. I had another claim for the smoke detectors that weren't coming on. The tech for that was pleasant. He was early and very professional. My experience with AHS has been very pleasant and it's a mental de-stresser. By all means contact them and get your home covered as well.

I did a claim through the website, and it was easy to use. I then got the contractor's name and address and I was also sent the technician’s name before he got here. He was excellent. He came in and fixed the leak on my air conditioning unit in the basement. He unclogged one of the PVC pipes, and then replaced it.

I was having standing water in the shower, which was causing the toilet in the same bathroom to bubble and also the slow drain in the bathtub in that bathroom. The problem fixed itself 12 hours after I called and scheduled the appointment, but I still wanted somebody to come out and look at it because I didn't know if it might have just partially cleared. The plumbing company came out, and the problem did not repeat itself.

We had an AC tune-up recently and it was easy to go to American Home Shield and book an appointment. Strix came and did a pre-season check.

The refrigerator stopped working. The techs evaluated it, ordered a fan, a control board and some sort of flap on the refrigerator then came out and installed them. We just called in a recall today because the refrigerator doesn't seem to be getting as cold. It's 10 degrees too warm. AHS's claims process for appliances is usually straightforward. But for air conditioning, they have marginal response teams and it takes too long.

We had to have American Home Shield send out a contractor once, and it was quick and easy. The contractor discussed with me quickly what the problem was and everything works good.

We've used American Home Shield twice so far. The first time was an icemaker. The contractor had to order a part, so it took a little bit to get fixed but it wasn't an inconvenience. The other one that we've had is our washing machine. That one was a little more critical. It was the sixth day or the seventh day that a repairman came out. That was a little bit long to get somebody out here for what I was expecting from the service. He also had to order a part, unfortunately. That is supposed to come in on the 27th of September. I am wondering if it depends on the type of appliance that break. Maybe some are easier to find people in this area. I got the impression with the washing machine that it wasn't easy to find someone in the area where we live.

I had some issues with the ceiling fan. The claim process is great. I did it online and I got a call immediately. The techs were timely and they told me what they were doing. They got everything working right. It's a benefit to know that everything's covered in case something goes wrong. This was a good experience.

The toilet in my son's bedroom sometimes flushed and often times would not. I was told that the reason it did that was because it was an old toilet from the early '90s. The tech said that it wasn’t stopped up and nothing was really done. I was advised to buy a new toilet. Older toilets didn't always have enough water in the tank to flush the debris down. I went in my son's bathroom today to straighten up a little and it was stopped up. I'm 74 years old and I was in there trying to plunge the toilet.

It was leaking bad underneath the AC. It was like a pipe was clogged. The tech came in, replaced the pipe and undid the clog. He stayed a bit, made sure that it didn't continue to leak after he left. He fixed the ac really fast. Also, he was professional. He told us every step of what he would do. He was nice and did everything that he was supposed to. It was a great experience. It was within 48 hours that we had it fixed. I appreciate everything.

I fell and hit my head on the toilet. I was in the hospital for three days and when I came home, the toilet was leaking. I called and talked to a rep named Han on 9/7 and he put an order in. On the 8th, the contractor called and scheduled an appointment for the 9th. On the 9th, a plumber came out and I liked him a lot. I got a hold of the plumber's office on the 10th and they told me American Home Shield was not going to cover the claim because they don't cover accidents. They only cover wear and tear.

The dryer stopped drying, so AHS had somebody come out and service it. The service was great and I liked that you can do request for service over the internet. The process is very straightforward. But it seems like their providers seem to take longer than usual. When I was first with them, they had providers that were readily available and they came out in a timely fashion. But now, that is far and in between.

My dryer wasn't getting hot and AHS was very efficient, on time, and got the problem solved. Appliance Tech put a fuse in it and they were very professional and very friendly.

I had a plumbing issue and the tech diagnosed it in a timely manner. Everything has been fixed except the dryer. We're waiting for the part on it.

The outlets in my secondary bedroom weren't working. The claim process went smoothly. They addressed it really quickly. Someone reached out to me and scheduled an appointment. The techs were able to resolve the issue the same day they came. Everything was resolved.

I like American Home Shield’s service. So far, they've connected me with good people, except for one plumber that I'm going to call them about. They didn't fix what I called them about. They're supposed to come out and fix it. Then they said I needed new piping and charged me 2,250, and it was just the seal on a toilet bowl. We still can't use the plumbing after two weeks. We're on our third week. What they did was really underhanded and wrong.

I had an AC issue, and apparently, it was just the fan blade that was bent. The tech came out and told me what was going on. He didn’t have the part on him, so he said he’ll try to make it back but he wasn't sure, as his company's based out of Las Vegas, and we’re in Pahrump, which is about about 45 to an hour and a half. Then about two and a half hours later, he showed up at the door with the part in his hand, so it was a good experience. I've only used American Home Shield one time and they got on it, and everything got fixed right away.

I like AHS. It's good. Their claim process is easy.

The door latch of the dryer broke. I liked the claims process with AHS. I particularly liked the video diagnosis. It was nice not to wait for the contractor. So it went pretty quick. I'm still finishing up with the claim but it's fine. They're close to getting it done. I had two consecutive claims that sort of came together. AHS handled them both at the same time and they did a great job. I'm fairly happy.

I just bought a new home and I had surprises. AHS was absolutely what I needed. I didn't have power on one of the outlets. As far as the website of AHS, it was easy to choose from whatever they had in there when I submitted a claim. It was awesome when the tech came out. He disconnected some wires because they were wrongfully connected. Except for the fact that I had to wait a week to have somebody out, everything went perfectly.

The only issue I have with American Home Shield is trying to get ahold of somebody. It is frustrating and I can be on the phone for hours. Other than that, I set up claims through my phone, which was pretty easy and I’m pretty much computer illiterate. Recently, I had an AC issue and Total Quality Air handled everything professionally and in a timely manner that they could. The compressor went out and the only hold up was waiting on American Home Shield because the part wasn't in stock. I had to wait an extended amount of time before Total Quality Air could get back out to put the part in.

I've always gotten good service with American Home Shield ever since we've had them. They've replaced my microwave, oven and air conditioning unit, and I have no complaints. Whenever I call them, within 24 hours, I get a response, and customer service is outstanding. Recently, I did a claim by phone and gave them my account number. They asked me what was broken, and I told them my air conditioner was blowing hot air.

I have had some positive experiences. I had two air conditioners replaced. On one, I put in my ticket for the repair on one and the company was great. My anticipation was they would come on Monday or the next week. They came early on a Sunday morning. The guy was nice, super efficient and repaired the unit. Right then, he told me something was wrong with it. He repaired it, and it worked immediately. He even let me know that my hot water heater was damaged and I didn't know it was leaking. He did a good job. The other one was a hot mess. I felt the company that was assigned to us did not follow through on the paperwork. The air conditioner was out for months in the summertime. I complained and complained and American Home Shield finally reassigned it to someone else who did a great job, and he was very efficient.

The air conditioner was not cooling and the condenser in the outside cooling unit was all frozen. Once I submitted the claim, everything was done within four days. The tech diagnosed the problem and got it fixed within a week. But in one of my previous claims, American Home Shield wouldn't pay people to fix somebody's air conditioner on a holiday and in the summer here in Alabama, when it was 100 degrees. They don't pay people to come out and do a service call on holidays because it costs extra money. But I pay $100 for a deductible with American Home Shield when I have to call, and a service call is $75 to $100 for the contractor to come out.

E & A worked on our furnace and it went fine. They came in, I showed them the furnace, and the repair guy took a look at it. I explained what I thought the issues were and he went through it and took care of the repair on it. He was efficient and completed it quickly. He was also on time, which was important.

The techs had to order parts for my microwave and wait for those parts to come. Other than that, everything was fine.

A plumber came out and took care of the issue. One thing about the website is I'm not exactly sure of everything that is covered. I have to go in and dig through. Sometimes, I'm a little confused about that but I found what I needed for this job.

First Choice AC was horrible. I was having the same issue with the AC and they were out here two or three times. When the two owners came on the last visit, they knew the problem and fixed the AC within 45 minutes but with the other guy, no. But everything's working right now because of the two owners. They said I was missing a valve and they ordered it.

The recent experience so far has been great. The lock of the dishwasher broke. The contractor ordered the parts, the parts came in, and they repaired it yesterday. It was all timely. What was nice was that they found something else that was wrong while they were here and they said they were gonna order a part for me and take care of that.

I had a refrigerator as well as a sink faucet leaking water. I called them in, and the process was easy. Everything was great. However, I'm still waiting for the guy to come and give me an estimate 'cause I had to replace the whole countertop and the kitchen cabinets because of the water damage.

My dryer was making a huge noise and then clothes were not drying. The techs repaired it. There was also a water leakage in my AC and a tech fixed that too.

Our Realtor recommended that we have all the locks changed in our house for security purposes and indicated that was covered by the warranty. So, that's what we did. The claims process was very easy. The tech was very pleasant and professional. I'm satisfied with American Home Shield.

There were some wiring issues with some switches and a burned out dimmer switch. I was very satisfied with the work of the techs. They were very professional and timely.

There was a leak in the shutoff valve for the washing machine. Then there was an electrical issue with the dishwasher. A.M. Home Solutions came out and was absolutely fantastic and rectified the issues. People should use American Home Shield. It's worth the money.

I did a claim online and it was very easy to navigate American Home Shield's website. The day after, technicians came out. They were very professional and I'm glad we got them. The whole process took like two days and my appliance is working fine now. I hardly use American Home Shield but I find them to be very helpful. I was surprised by how well they are.

The tech came two days after I submitted a claim and then he checked. What happened was it needed a new part. He put in the request to be able to get the part, and then he came back two weeks later with the part and fixed it. He was great. He gave me a time between 9:00 and 12:00 and showed up right at 12:00 because it wasn't his fault because of nature stuff. But he made it there and he fixed it. He was done within 15 minutes and cleaned his area and then he left.

My dishwasher broke. The techs helped us fix it and replaced a part. Professionally, they were good. Their level of knowledge was good as well. They were courteous and on time. AHS is good in sending people to fix the appliances.

American Home Shield is not very specific about what is covered and what is not covered in my contract. My air conditioner is covered but they told me the control panel is not. That's a lot of money. I called once and got rejected. There was also a time I called a claim for an oven and I had a technician in. My oven is still not okay. So far, I haven’t gotten any sort of value out of AHS whatsoever.

My water filter housing was off again and that's a fairly common problem with my fridge. A tech assessed it was what it was. I knew that because we dealt with it before. He ordered parts then rescheduled to come back out when they were in. He fixed the fridge at that point in time. Everything right now is going well. Overall, American Home Shield's claim process has been pretty good. But sometimes I wish the turnaround could be a little quicker like if the problem was the AC in the middle of summer. This one with the fridge wasn't too bad.

When I call American Home Shield to submit a claim, their reps are simple and very friendly. The contractor normally comes out in one or two days. When they come out, they already have my complaint in their work order so they look into it and then they show me what is missing or broken. It is very rare that I say something and they understood something else. Mostly, they are good. But American Home Shield should extend their range of service because there are few things that I needed, and they don't have it in the coverage, so I eventually end up paying or going somewhere else.

The service was wonderful. AHS was prompt. Someone who was out here took care of my stopped-up kitchen sink. The serviceman was great. AHS has been good in taking care of every claim. We haven't submitted a claim prior to the other day in a long time, but they’ve always been good and prompt in their response. We're continuing at this point to have them as our service provider. The warranty gives you a kind of relief if you have something that happens, that you know that you can call someone and they will be out there.

I had some leaking toilets so I went on to the American Home Shield website and created the request for service. They emailed me and texted me to let me know who was assigned to the request and then I got a call for scheduling an appointment. SDL Plumbing and I agreed upon a time and then they came out. They diagnosed the issue real fast once they saw what was happening and then they fixed it. They were very courteous and they wore gear. I'm really pleased that I have American Home Shield and I really like the service that we've gotten so far.

I had a claim regarding my AC. The tech explained to me what I needed to do in the future. It was more of a false alarm rather than repair. I'm glad I got AHS.

SCF Appliance Service came out to look at a portable dishwasher. The motor went out on it. The tech who came was very professional. It didn't take him very long to figure out what the problem was and he determined that because of the age of the appliance, parts would be difficult. If not, the parts weren't made anymore. Submitting the claim to American Home Shield was very easy. The technician that was selected came out within two days. So, it was very speedy and easy to use. If you are looking for a policy to help cover appliances in your home, I would recommend American Home Shield due to the ease of use and the professionalism and the speed at which a claim can be filed.

I had a garage door problem a while back, which never got fixed. So, I wound up doing that myself. The people who American Home Shield contacted for the microwave couldn't get the part. But I couldn't get ahold of the people because they had an answering machine. And AHS talked about, "If you ordered a part, we'll get in contact as soon as the part comes in." That has been since April. Never heard from AHS or anybody. I already contacted AHS a couple of times. They said they would contact. I say there was no reason to because the contractor will not to answer. AHS emailed them, supposedly to send out another person, but I have never seen another person either.

The contractor came out. We said hello. I followed the tech around to the side of the house. We were still talking. And he realized he had been out here before for the same problem. And he fixed it. It wasn't an internal mechanical problem. It was an external. The system just shorted itself out. They diagnosed it and fixed it in less than 15 minutes. I've been satisfied with American Home Shield, so far. I make my monthly payments.

The toilet in our spare bedroom kept on running and wouldn't shut off. I went to AHS's website and I thought it was really easy to use - enough that we'll wanna renew our contract when it expires in November. I could find everything really easily. Then, they gave me the name of the contractor and I immediately got a text saying that my claim had been assigned and a telephone number. Someone from High Priority Plumbing and Services reached out and they were great with the service. They called to let us know when they were coming and they were here and fixed everything. It was super quick. Inside the toilet tank, they replaced a seal and some sort of mechanism. It was nice to see them replace the whole harness-type thing because it was really old and needed to go.

My air conditioning unit wasn't cooling. It's the second time that we put in for it over the last three years. The first time American Home Shield sent someone out, they did was put Freon in the unit. But the contractors told us, “Hey, your coil is bad.” But they put the Freon in. We had to pay American Home Shield $100 for the inspection fee. Then we had to pay an additional $600 for the Freon that AHS didn't cover. So that was a band-aid on the problem.

I have two contracts with American Home Shield. I have one out here in Vegas and one back in Pennsylvania. I've only had three claims so far. I've had two out of here in Vegas and one back in PA. In residence back in PA, the call was for the air conditioner. The only thing that disappointed me about the whole deal was I had to pay for the Freon. When the technicians put a new compressor in at the unit back east, the Freon was 800 and some dollars. I didn't realize that the Freon wasn't included.

I had a claim for my heat pump that was leaking water. There was the main valve that could be cut off so that water won't keep flowing in the house and the gentleman from United Air Temp told me that it was stuck. I wanted him to fix that issue right then and there because I felt like it was connected to the issue that he came out for. But he said I needed to call AHS back and he would come back out and fix that portion. But when I called back, I found out that I have to pay an additional $100 for a new claim. I didn't feel like it was a new claim, all of that was connected, but they would not do it. I paid $100 for the new claim and when the gentleman came out, the water heater thing was not stuck at all. I complained about it and they reimbursed me the $100. But this was just a little kink in it. Other than that, I really liked the technicians at United Air Temp.

The contractor was right on time, very polite, had to replace a part on a connector and it's working well. But when I signed up, it was online and I got a $50 discount on my premium. And everything went fine. I paid a whole year's worth in full. And for three months in a row now, I've been getting a bill for $50. Wednesday, I was on the phone for an hour and a half trying to get it straightened out of why I don't owe it. And I have thought it has been corrected three times, but nobody knew how to get it off my bill.

I've been with American Home Shield for quite a while. When the techs got there and looked at the water heater for my recent claim, the techs discovered that it had a leak. It's working fine now. The only problem I had was when the plumbers were coming out of the attic with the water heater, the weight of the water heater and the gentlemen broke my stairwell at the bottom. They told me I would have to call American Home Shield. But American Home Shield said that they would not warranty that. I almost canceled my policy after being there for 12 years because the way the lady said it, I didn't like it. The lady started reading to me all this stuff and I could barely understand her English.

We had our dishwasher repaired and AHS took out the $125 service fee from my credit card. But when the vendor showed up, he asked my wife for a $125 check and she was not aware of the previous payment. I tried to get AHS to take care of that and my account still hasn't been refunded. And that was in April. Other than that, I just got my dishwasher replaced when it broke again, so I'm very happy with that. They gave us a variety of different options, none of which we were happy with, so we took the cash option, picked one ourselves, and just paid a little extra for it. All in all, the warranty is worth it because over the years we've had it, it has been a blessing to be able to get stuff replaced and repaired without a problem.

I had a plumber come out to fix some things around the house and everything was in order, so no complaints with that. He noticed that I was having another issue and said he would get with American Home Shield to see if they would authorize the additional work. Then within a week, he called me and said that American Home Shield authorized him to come in and fix this pipe. So, he came in, fixed it, and everything was perfect.

The problem with the garage door is totally fixed and the repairman did a very good job. We had a garage door opener which was not very expensive and he had a very high-end garage door opener. He did not get approval from American Home Shield's side whether he should put that on the door. In spite of that, he went ahead and installed that one. Then they started sending the invoice to me. I had to call up American Home Shield to ask what was happening and why were they sending all the bills to me. American Home Shield worked with the contractor and got it settled. Right before that one, I had another claim that was awful. I placed a request and a person came and said that it was not covered. But all other requests were serviced.

The refrigerator was not working and American Home Shield sent a tech out. He fixed it and we’re happy. He was fantastic. It was a great experience with AHS and I had no problems. I tell all my friends about it.

We've had American Home Shield for a long time and it has been convenient. It saves myself and my husband the headache of finding tradesmen, calling and selecting. I've recommended it to anybody who's buying a house so that they get a home warranty for safety or convenience's sake.

A technician came for my AC. He told me that the capacitor was bad and it took him 5 to 10 minutes to do the repair. You have to pay $100 every time you do a claim but the process with AHS simple. I’m satisfied.

I originally notified American Home Shield online and paid. But it wasn't in my name yet so it had to be canceled and redone. I told AHS I've already paid the $100 and the rep said “Don't worry about it. They'll send it out and they'll figure it out.” The contractor came and did a rekey for my home purchase. They did their job. I highly recommend AHS.

The pool motor wouldn't turn on and Expert Pools was sent. There was a flap that was broken on the intake of the pool, where the water gets sucked in. It wasn't pulling water in and so the unit wasn't getting fed water and it shut down. They made the flap go down and water started flowing and it started working again. American Home Shield has been pretty responsive and the people that we've had come out to the house have been very helpful and effective in diagnosing the problem and getting it fixed quickly.

I was having a problem with the two toilets in my home so I submitted a claim with AHS. One was leaking through this ceiling and the other one was constantly running. At the time that the job was done, they did a good job. But one of the pieces that were replaced was defective. But I really loved everything about the service of AHS, especially when I needed to make an adjustment to my claim and the representative took care of everything for me.

Everything's great with American Home Shield. I've done claims both online and over the phone and the process is simple and easy. Usually, someone comes out after a day or two. We had one that knew exactly what the problem was and fixed it really quickly. But I had a plumber one time that tried to make me buy brand-new toilets. I got a second opinion and American Home Shield got somebody else. The next guy fixed the issue right away. This home warranty is worth it. The surprise of extra costs could be extremely expensive but with the home warranty, I only have to pay my $75.

I've been using AHS for 10 years. Most of the time, the experience has been very good. When it's a small deal, like, a plumber doing a toilet, they can do it within a day or two. The only hassle we really had was when I had to get a furnace in the middle of summer. One of their people couldn't understand why we have to have the fan on the furnace to circulate the air conditioner. We were a week and a half for that. But everything else has been in a timely manner.

My sister worked for American Home Shield for 20 plus years. I just haven't moved my thing over because AHS has done good for all the stuff that I've needed them for. My sister explained that with air conditioning and heating units, it's hard to get parts in time now. But on the smaller things that we've had, contractors have been out quickly to fix them. When one of our air conditioning went out in the middle of the summer, it took a bit longer. But they were out within a week or less for the plumbing. The tech was good and informative.

We bought an older house that was not updated, and this warranty really helped us to manage it. We've had to replace the furnace, the air conditioner, the water heater. We could not have paid for all that stuff if we didn't have a home warranty. Recently, I was having some plumbing issues. The people that AHS sent out to fix it wouldn't do it. They dispatched a different company and they also wouldn't do it. Then there was a period of time where I wasn't sure what was going on. But I was told that I could get my own, and it's been good ever since that.

We had an issue with our garbage disposal. We filled out a service request online and we got a phone call the next morning. A plumber came out at a time that was convenient for us and it ended up being a good situation for us. The tech got out the disposal, looked at it, and replaced it. AHS is beneficial and it's always good to have. We own a couple of rental properties and we have the home insurance on those as well.

Every time I need something, I schedule something, and American Home Shield schedules it right away. It's nice to not have to look for a serviceperson. They'd check them out so that I don't have to. It's just convenient. Recently, the insides of the toilet needed to be replaced and the plumber came right away and did it.

I bought this home insurance a year and a half ago, my washer broke in June 2021, AHS customer service keeps delegating service from one representative to another. They don’t follow up with claims. They hired SeArs in my case but never resolved the issue. After so many of my call they decided to replace however until now they haven’t replaced my washer. Very bad Customer service.

American Home Shield has failed to make any progress against my air conditioning service order almost 3 weeks after the original order. The company makes you use their contractors (which in this case was very poorly rated as well), and the contractor must use their parts provider. I could have easily had this work done locally in 48 hours but I was determined to have AHS live up to their obligation. The contract provides no limitation on the amount of time AHS can take to do the work, which I believe is used intentionally against the customer. Customer Service is located outside the US and hard to understand; completely useless. I have been sweating in my home for almost 3 weeks with no end in sight. Save your money because it won't produce the results you expect!

They have horrible service and their contractors have terrible ratings. I’m still waiting 2 Weeks to have my AC fixed. They twisted my words on my last review- in fact, I never authorized a review. I received a cold call from their company and the representative published the review. I am giving them zero stars.

The bathroom sink was clogged and I had a problem with the faucet in the kitchen sink. When I filed the claim, the rep couldn’t understand what I was saying and she wrote down whatever she wanted. When the first contractor came in to work on the claim, the tech said they need to replace the kitchen faucet but that he could not work on the problem in the bathroom because it was a faucet problem and not a clog issue. Then, a lady from G & G Construction Services came out. She unplugged the bathroom sink and she was very persistent. She took her time and found the problem. But I’m still having issues. American Home Shield told me they would send the okay for the guy from the first contractor to come and replace the faucet in the kitchen. But the company that they referred me to complained that they’re from out of town. They’re not always in the area so it’s taking them a long time to come and fix it.

You never want to pay for a home warranty but when you need it, it's good to have it. We had a plumbing issue and the techs were out the next day which was pretty cool. The tech was friendly and professional. He replaced the whole unit that was damaged.

The only issue we had when we submitted a claim for our AC with AHS was that it took a long time, but I don't think that was avoidable. They were very responsive and they kept us aware of exactly what was going on at every point. The techs came out in Tuesday. At that point, the condenser was frozen up. So, we had to wait overnight for it to defrost. Then the next day, they came and put Freon in. It cooled a little bit, but it didn't work. So, they determined they needed to order an expansion valve. They came out Friday of that week and put an expansion valve. At that point, they saw that they didn't really need to put in the refrigerants that they'd put in, so they recaptured it. It's been working fine since then.

I had a leak in the ac's refrigerant line. All the Freon leaked out. The claim was completed the same day. It was very easy. It saved me a lot of money.

There was a leak around the toilet in the master bathroom and Oasis Plumbing did a good job. They tightened up a few things and adjusted the float in the bowl.

I couldn't get a response from the first contractor that AHS assigned for my AC claim. When I called, it would ring two or three times, a guy would answer, and then it would go automatically to a voicemail. I thought it was possibly something wrong with my phone and I called using my mother's phone but it did the same thing. I called back three or four times and it was the same exact thing. Then, I got my son to call them and he got the same thing. He looked up the contractor and found out that they did this to a lot of different people. They got really poor reviews.

American Home Shield is the best in the market. I tried them all. I left AHS, came back within a month. I love them. Somebody made a great offer. I went and tried it. And after a month, I didn’t like it and went back to AHS. The contractor came out the other day for my leaking water heater. The tech cut that down, and that was it. He was very professional. He did his job. AHS is the best service in the planet. They are very professional, they take care of their customer, and they're very thorough. When I move into the new house, I'm gonna get AHS. I’m gonna stay with them.

American Home Shield should be a little bit more flexible in the people that they send out. I have one issue going on right now and it was requested six or seven days ago that someone fix the dishwasher. It goes through the cycle but it's not cleaning. I talked to a lady from the contracted company and she was a little unprofessional. I waited for her to do something so she didn't forget. She then got back on the phone and I told her what the issue was. She was going to send somebody out and it was either going to be one or two days, but she was going to call me.

We've had various appliances malfunction and we have used American Home Shield a number of times, and it has worked well most of the time. However, it’s very hard to get a human being on the phone and talk to AHS about what is needed. We've had two recent visits. One on the icemaker in the refrigerator, and one on the clothes washing. The icemaker wasn't producing any ice. The technician came out and said we needed a new icemaker. He charged over $400 for the visit, the icemaker, labor and tax. It seemed extraordinarily high to me. After he left, I noticed the icemaker wasn't making ice. So I called GE Appliance and AHS, and I requested another technician to come out. I was getting ready for that then I realized all of a sudden that the switch was on off, not on. The tech somehow turned the switch off and never turned it on. I did and it was fine. So I canceled the appointment for the second tech.

We have been with American Home Shield since 2008, when we moved into this home, and we've had a great claim process with them. At the beginning of the year, we had a sewage backup into the house, and it was bit of a nightmare. The first plumber they sent out stuck an auger down there. He pulled it up one wipe, closed the cap, and said, “Nope, can't do it ‘cause you got a wipey in there. And that’s not covered.” I said, “What?” He said, “My company can come out, and we'll come out and do it.” It was a company through American Home Shield. We paid them $500, they came out and still didn’t fix the problem, and then stopped taking our calls. We contacted American Home Shield about it.

When my pool heater died, the contractor repaired it. They were great, friendly, and professional.

The contractors are fine. But the problem is with American Home Shield. They take their time sending people to me. It's like they deal with people based on their social-economic status. I live in a certain sector of Dallas and American Home Shield takes their time doing things for me. But I spend just as much money as everybody else, and I'm faithful to it.

My AC was not cooling and I did a claim for it. That was quick but it took the technician a day to come here. I was out of AC for two days. The technician was professional and he did a good job. He resolved the issue the first time he was out. Everything is okay with American Home Shield. I don't have to look for a technician on my own, which is a benefit, especially if you don't know anybody around.

There was a sudden leak in the pipe. It was inside the ceiling. Suddenly, I saw a small weakness in the ceiling. That was the reason I called. I didn't know whether it was a leak or something. And when we opened it, I see small droplets falling from the pipe. The tech fixed it. That guy was really good. He did a very good job.

I went through the app to submit a claim and then I paid my service fee. Within an hour, they contacted me back with an appointment. When the tech came out, he introduced himself and then asked me where the problem was. He went to troubleshoot it and he was there for about 40 minutes. When we purchased the home, the seller gave us the AHS warranty for the first year. I had the option to keep going with them, and I did because I'm pretty satisfied with their promptness. Also, the people that they dispatch to come out are very professional and courteous and respectful. They know what they're doing.

There was a pipe or drainage that was leaking for our recent claim with AHS. The techs came out and fixed whatever was wrong with the base unit. There was a specific board that they had to replace. They got it fixed.

AHS is very professional and it's good to have the service where you can get a number of things fixed at the same time for the same price that you would get as you'll just be getting one thing fixed. I had an issue with the faucet recently and the plumber who came out was awesome. He put a lot of dedication into his work and didn't give up until he was satisfied with the results.

The water was not going to the sink and the two bathrooms. The tech took two weeks to come, but he did a good job. He fixed it. And every time somebody comes out, it's a good job. I'm happy with them. Even if I use American Home Shield once a year, I know I can depend on them. It's a peace of mind.

American Home Shield's claim process is good and bad sometimes. It takes a little while for, sometimes, people to come out. Sometimes, it's a little frustrating like if they don't complete the service and something goes wrong. We've had some issues with plumbers but this last one has been good. With the first gentleman that came out, everything was completely fixed. He was very sweet and kind.

My stovetop's burners weren't working. The website is simple and it's easy to navigate. The contractor has come out several times. And it has always been very quick. They had to replace both inserts. It was very professional, thorough, and took care of my problem. American Home Shield is a service I'm glad I've had for several years.

Two of the people that American Home Shield sent out for my refrigerator did not do that type of repair work. This last time, I was given the authorization to find a contractor myself and have them assess the situation to see if they can repair the refrigerator then American Home Shield would do a reimbursement. The guy I hired came out and did what he had to do. He said the refrigerator couldn't be fixed because where the leak was at, there wasn't any access to it. He now has to contact American Home Shield before they could give the approval for a replacement. American Home Shield has been good. The only thing I don't like about it is it takes so long and everything is on a wait basis. I don't have another refrigerator so this is the problem. This issue has been going on for a month now and I live in Arizona. You can't just have anything in the refrigerator if you don't have one.

In my recent claim, I had no power. The electrician came and fixed it good. I have power now. It's just difficult getting on line and waiting on the phone with American Home Shield when filing claims. They should be a little bit more accessible. It's always a long wait every time I call. But I definitely recommend them.

American Home Shield's service is good. We used it when the disposal quit and the tech who came was very nice. The only thing with the home warranty is the cost has gotten a little high. The first year that we paid, it was only 50 or 55. The next year it went up to 65 a month. Plus, the upfront money was originally 60 and now, it’s 75. We're seniors and we don't have income like other people.

The freezer and the fridge were no longer cold. They didn't end up replacing anything because the fridge was deemed unrepairable. I was issued a gift card for Lowe's and I'm in the process of purchasing another one. Everything went well. I requested the same technician to come back out to my house because I was happy with that technician. He was knowledgeable. I was told that I couldn't request a technician. Then AHS assigned me a technician who had terrible reviews. I had to call and complain to get the company be switched to a different one where they had decent reviews. That technician came out, told me that I needed to buy parts for my washer that wasn't covered under my warranty. I went and I did that. I put that part on myself because I was told that that's what I needed to do. But the washer still doesn't work. Now, I'm told I have to wait.

An issue was caught on the home inspection and the homeowner had said that they took care of the issue. When we moved in, it wasn't taken care of. My real estate agent set up the first service call. Two gentlemen came and they were very professional. They sent me a picture and their names prior to coming to the house. They were here 15 minutes and took care of the issue.

My compressor was making a weird noise and it also smelled like it was burning. When the serviceman came out, he noticed that it was really filthy. He cleaned the coils and everything and hasn't had a problem since.

We woke up at 3:00 or 4:00 in the morning and there was water coming down from my ceiling. It was in the attic, so the whole water heater flooded there. The company came and they contacted American Home Shield to see about getting it replaced and it was covered. Also, they suggested that I put a safety valve on there so that if it were to happen again, the hot water heater would automatically shut off so it wouldn't overflow. The water heater's temperature needs to be raised, but it's good. I was reluctant initially, thinking that it would be a fight to try to get anything covered, but American Home Shield has been wonderful. I pay my deductible or co-pay and they get it resolved.

When I would try and wash some clothes, the electrical panel would go partway through a cycle, and then it wouldn't finish. I had the contractor come up and they diagnosed it right away. The serviceman was very responsive to my texts and kept me abreast of when the part would be in. I had to have parts replaced, and those work great. However, I would like a faster response on American Home Shield's end for updates. They seem to lag behind the actual repair folks. That would be helpful. And I wasn't sure if I should go to them or the repairman for updates. So I just went to the repairman. People need to be patient because even though my experience was good, that's probably not the case every time. I'm sure the process is a little longer than mine was. Other than that, I had a great experience with them.