American Home Shield Reviews

However, my recent experience with my plumbing issue, I had to spend more money because AHS sent a service provider who damaged the floor of the toilet. There was no problem for leak on the floor, but while fixing one, he damaged it and left. And he never responded. I was fed up of communicating that multiple times. I asked for a supervisor escalation, then no one turned up and no one called me back.

The contractor that was sent out did an excellent job. He was very knowledgeable, explained what was wrong, and clearly described what needed to be done. One of the toilet issues was repaired successfully, although we are still having an issue with another toilet that was fixed previously.

There are areas that could be improved. Faster service would be appreciated, and customers should be kept better informed, especially regarding premium increases. My premium has continued to go up over time, and I do not feel that the increases are clearly explained. This has been frustrating and has made me consider cancelling and switching to another provider.

Overall, my experience with them has been okay.

I told her I needed to think about it, but I kept getting messages from different people after. I even asked them not to call, but the same representative called again and asked if I talked to my husband and if we could go ahead. I said fine, and we went over all my appliances, like the built-in oven, built-in gas stove, cooktop, dishwasher, and refrigerators. I was told everything was going to be covered.

So she got my credit card and after signing up said I was already in their system. But they never mailed me the contract despite asking several times. In September they charged my card but they still haven't mailed the contract. I called AHS and the representative said they already mailed it and I might not have received it. So I asked instead if they could just email it to me. She assured that I was already in their system and I should not worry about it.

In October I noticed that my built-in oven was not working. American Home Shield sent someone and when he came, he pulled the built-in oven out, and said the problem was the board. He had to order it and come back a week after. When he returned, he pulled the oven out again and put the new board. But the built-in oven is still not working. He now said that the problem is electrical and won't touch it anymore. The technician didn't give any paperwork, not even any evidence or statement. Instead, he took my board with him and said American Home Shield will call me to set me up with the electrical contractor.

A week later, I kept calling them and asked if they could send somebody because I don't know what's going on. So they sent a guy from City Electrical who went to my circuit breaker board and said that the problem isn't electrical. He showed where the electric goes and explained that he doesn't know where the problem is. He asked where is the other guy who pulled the oven out is and insisted he won't touch the built-in oven. He then left.

So I called American Home Shield to tell what happened. After hearing my story, they said they won't send both technicians. I asked who's gonna take this up and their reply was I should hire a handyman myself to pull the built-in oven out. They even said it's against the law to pull anything so they're not gonna touch the built-in oven. I told them that the third-party technician they first sent, already took the oven out twice. The representative denied this but I insisted that he did it twice - in front of my husband with the two of us looking at him.

It turned out the guy didn't report that he pulled the built-in oven out when he's not supposed to touch it. I kept calling American Home Shield but their reply was they're not gonna send anybody unless I hire someone.

In November, I called AHS and said that I don't want to pay $30 a month when my problem was not solved. I told them I was very upset paying for two months and paying an extra $100 and not going anywhere. I even disputed this to my credit card company that the problem is solved, the oven is fixed, and that a technician came to the house after canceling my contract. American Home Shield is a very unreliable company and I'm gonna tell all my friends about them.

I like American Home Shield. I was with another company before and it had a lot of problems. The first claim we had with AHS was smooth. They have the service tech in the area but the other company couldn't find one. AHS has somebody here and got it done in a hurry. I appreciate that. I would recommend anybody to go to American Home Shield in the state of Utah.

The last contractor put me in for the upgrade credit, but the financing claims I have a repossession or a foreclosure on my credit. But I’ve never financed a car so I don’t have a repossession. I also don’t have a foreclosure because I’m still living in and making payments to the only house I’ve ever bought. They couldn’t tell me exactly what the policy was.

The tech gave me a two-hour window. He came out within 10 minutes of the beginning of the window and was presentable. He asked me a couple of questions about the system. He thought at first that he wouldn't be able to do anything, but he was able to fix it in about five minutes. He was out of here in 20 minutes or less. He wasn't annoying and didn't leave any tools on the roof. He didn't call later to find out whether everything was okay.

I don't think they saved me a lot of money in this particular instance since my regular contractor told me that the system is old. Maybe if I had paid out of pocket, it would have cost me less. The issue could be simple or could be a big deal. I can't rave about them saving me $9,000 on a heating system, not yet. They responded, didn't haggle over anything, and did what they were supposed to. My relationship with them is fine.

In addition, everyone who helped us when I called in was pleasant. I recommend American Home Shield to anybody.

When the contractor came out, he said even just to diagnose it, based on what he saw, he would have to cut into the wall and he would have to call American Home Shield to get information from them on what he would need to do next. They said it was an additional $175 to cut into the wall. I asked him if there would be additional charges if there's something in the wall that needs to be repaired. He said it probably would, but he would cut into the walls and see what he finds then he would have to get that information back to American Home Shield and they would tell him what to do next.

So I told him I didn't wanna move forward because I was already at $275. What if whatever they call costs an addition $500? Then I'm at $800 for a service call that I pay a monthly fee for, and that was a bit steep. It made more sense for me to call another plumber and ask them to come out because all of that is included in their fees.

American Home Shield gave me a refund on my $100 and asked if I was sure I didn't wanna let them cut into the wall and pay that fee, and I told them no. Honestly, the plumbing part is the worst part of the service. I definitely wouldn't recommend the plumbing because I don't think it covers as much as I think it covers based on what they put online. If I'm looking at their ad for what they cover on plumbing cost, I think it's misleading. If you have an option to get plumbing coverage somewhere else, I would do that.

But I've had other things that American Home Shield has come out and done, and it only cost me that $100 fee. Even just for the repairs I've had on my AC, it's been worth it. If you're getting American Home Shield for your AC unit or appliances, those repairs are worth it. Those are the ones that I have used mostly and it's been beneficial for me in that way.

What am I paying $43 a month for? They only covered two things, the dryer and getting electricity turned back on. It took a month for the dryer done. I can keep my $40 a month and put up with that inconvenience myself, blame only myself and take care of it.

The ice maker stopped working right after that so we called American Home Shield to find out if we had to do a new claim. They said no and that they would reopen the old one. There were a a couple of glitches in the phone calls and my husband was on hold for a long time. But it's good—someone will be out tomorrow and we get the same guy that was there the first time so that's great. I would highly recommend American Home Shield. You do pay the $125 service charge, but they will do more than one appliance at the same time. And our salesperson was very knowledgeable and gave fast service. I was very satisfied.

I had AHS several years ago, and I was totally dissatisfied with them. But this time my experience with them has been excellent. They answer the phone properly and their website works. I submit a request, and it gets constant attention. I'm just really surprised with American Home Shield’s part of it. But with Speedy Plumbing, they just haven't come out and done the work that needs to be done for the recall promptly. That's the problem with them. But they came in and did a great job replacing the garbage disposal. No problems and no questions asked.

They replaced a bunch of parts, and it's still not working. It's leaking water, it's not getting cold, food is getting bad. I got kids' medication in the fridge and they go bad. We’re slipping because of water all over the floor. My hardwood floor got damaged because of water. The contractor would tell AHS they're going to replace it but apparently somebody forgot to send the report. Now we have to get a second opinion.

American Home Shield sucks. They have no plans at all that work with the customers. They keep giving runarounds. Different people answer the phone calls and they tell different stories and nothing happens. I would tell people not to ever, ever go with them.

They also did this with my AC that is still not fixed. Last summer they had somebody fix it, but it broke again within 30 days. They told me something had already occurred before I signed up with them and it was working just fine when I signed up with them.

I had a claim for my dishwasher and the process was easy. I went online, submitted my claim and paid my service fee. A few weeks later, the dishwasher repair guy came out. But it couldn’t be fixed so they gave me the option of either purchasing my own or going on their website and purchasing one.

My AHS network service provider came from Idaho. Because I live in a rural area, it takes a while for them to come. I wish I could use some people around here and get reimbursed back for it but I don’t think I can. Other than that, the guy was friendly and it was a good experience.

We had a recent claim for a leaking dishwasher. The first technician wasn’t very interactive and didn’t explain the situation. A few days later, after he was here, we still had the same problem. We contacted AHS again and rescheduled another appointment. The second tech, who was phenomenal, came back out, fixed half of the problem, and identified a different part that needs to be replaced. So, it all went fairly well. I guess the parts are backordered, so we're just waiting for our next appointment, because the part still hasn't arrived.

When the tech came out, he diagnosed that the compressor needed to be replaced. It took a little longer than I had hoped because they didn’t have the part on the truck. They had to order it or get it approved. The Friday after the holiday, they were able to come out with the part. But overall, the issue was fixed within several days.

Having AHS is somewhat a necessary evil. When we first got AHS, it was beneficial. But over the last eight years, they’ve raised their prices considerably to the point where it makes me think it’s not worth it. The monthly cost of doing it is high. I understand there’s a callout fee, but it seems like their costs are rising faster than they should be. So I’m not as happy with that. There are other companies out there that are willing to offer similar services for less money.

For customer service, everything is online. It’s set up relatively easy and they’re willing to take your money right away before anybody is dispatched. You gotta make sure your payment is in there and everything’s charged. They make it very convenient when taking your request and making sure you get billed. But if you need to clarify or get ahold of anybody to talk to or follow up, it’s extremely difficult. When you do get hold of someone, none of them seems to understand or be able to help very clearly. That’s very frustrating.

It's terrible. All they keep telling me is as soon as they get the part, they'll send it. I asked AHS if there's a way they can get it from somebody else. And AHS said they could give me money, but I said that's not gonna happen. I'm not gonna go buy the part and find somebody to put it on. I intend on getting the other motor for both downstairs and upstairs. But I figured I'll wait until I get the downstairs going, because I can't afford to have two furnaces down. Once I get that, I don't mind paying another $300 so he can order the part and fix the upstairs. Then I have time, because I still have heat up there.

I’ve had no heat down here all month, ever since the end of November. I told AHS, I have 25 people coming over to my house this week for Christmas dinner that I'm supposed to cook, and I got no heat. I don't cook now because as soon as I cook, the food's cold. We’ve just been eating out. My mom has been eating upstairs. That's what we do.

I have never had a problem with AHS before. But since this last incident, I'm very dissatisfied. I feel it's your job as my home warranty people to go try and find a part somewhere else. I don't understand why it's so hard and why it's taking so long.

I canceled American Home Shield in December. I only had them until January 4th. Talking to somebody is very difficult. I fought with them to take me off of automatic payment. After six phone calls, my credit card is off of my account. I then told them I wanted to cancel the renewal, but they told me I can't do that until at least the 2nd or 3rd of January. They said they can't do it ahead of time. If I wait till the 2nd or 3rd and it renews on the 4th, I physically have to give them a payment because we removed the credit card. But it takes them four days or more to contact me, and it will be too late. They wanna hit me with a $50 charge to cancel. I'm done with them. I would never ever recommend them to anybody in my life again.

However, I would only rate American Home Shield a 2 because I couldn't understand the plumber. There was a language barrier. I wanted to understand what happened but he was having a hard time communicating. I had to pull out my Google translator.

Then a week later, they told us they were gonna come out. There was no phone number with a live person so we can’t call anybody. We sat there for nine hours and AHS couldn’t get anybody. Then I got an email saying that my service has been completed. They tried to say that they came but I have three cameras outside of my house and nobody ever came. He marked that he came and that he completed the work, and then signed my name saying that I had approved it.

I told AHS that Sears are never allowed on my property again so they sent out another company. They came out four different times and then finally said they couldn’t fix it. They wrote a letter to American Home Shield saying that it was non-repairable and they recommend it being replaced. AHS disconnected their contract and said they needed to hire another person to come out. I told them it’s been seven weeks and they’re trying to send out a third person to take a 7th day off of my day from work. At this point, I was gonna take it to the next level.

I sent an email directly to the CEO on LinkedIn and then posted on his board a really long detailed account of all the stuff that had gone on. The very next day, they wanted me to take the post down. Over the phone, they offered to write me a check for the full value of the stove. The minute the money hit our account the following day, I pulled the post down but it took me embarrassing the company for them to care.

Then we had a claim for our dishwasher. Actually, we were hesitant to even file a claim because of everything that happened here. But we had a problem with our dishwasher and they had somebody out two days later. It’s been seven days since they came out and we haven’t heard a thing from them. I looked at the claim this morning and it still shows “pending work order”. I don’t think it would take a week for the vendor to get a circuit board approved for a dishwasher, but apparently it does.

We were gonna cancel and then I had a decent conversation with their owner loyalty department. They asked if we were having any other problems with anything else. They’ve said a lot of stuff to try to make me stay with them and to prove they’re gonna do better. But if the dishwasher is just as bad as the stove was, it will be completely done.

The odd thing is American Home Shield denied the claim, saying that the second guy said it was misuse and abuse of the appliance. I called American Home Shield and they decided to send out a second opinion. Second opinion came out and said I need a new freezer door, which they told American Home Shield. The next thing I knew, I had a phone call from AHS saying they’ll go ahead and order the door.

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AHS was saying a bunch of stuff that wasn’t included when we submit something like electrical modification even if it just means hooking up a wire which isn’t technically a modification.

Once the part was installed, it still didn’t work, and I was told the dishwasher needed to be replaced. The replacement process took time. When the new dishwasher was delivered, it couldn’t be installed because a longer water line was needed. I was surprised they didn't already know that since somebody had been out here and had taken pictures. They left the dishwasher with me in my garage.

American Home Shield told me that a new company, Scott’s All-Pro Plumbing and Heating, would be coming out to install my dishwasher. But there were multiple delays, missed appointments, and poor communication. I found out that American Home Shield would not pay for the longer water line and the labor to install it. It was going to cost me $119, which surprised me, since they had always paid for everything else in the past. Still, I agreed to pay because I want my dishwasher installed.

Scott’s All-Pro Plumbing also told me that they would not move the dishwasher from my garage. There's just one little bitty step to come up on the porch and then into the house, but they would not move it from my garage to inside the house. So, we had to do that. It has been sitting in my hallway right outside my kitchen door. And now, I'm holding my breath whether or not they come today or something else comes up.

My husband and I have had American Home Shield coverage for at least ten years. Over that time, they’ve replaced three refrigerators, a stove, a microwave, and even a dishwasher before. This was the worst experience I’ve had, but this one had nothing to do with American Home Shield other than the $119 that they said they wouldn't pay. Overall, they’ve been good people and have stood behind what they said they would do.

A company called Ikmar Plumbing was assigned to it. I had them once before. They got assigned and they discovered the leak what they thought was the final part of the leak. And it turns out there was leaking from additional areas. They came back and we identified that quickly. That part was fine but there was some mold in the laundry room, on the floor and in the walls that needed to be remediated.

They immediately said they can hook me up with this other company, ABC Restoration. Our experience with that mold remediation company has been absolutely terrible. The issues were fixed and the flooring was replaced as was supposed to but the quality of their workmanship and the communication is what made it an absolute terrible experience.

I found out that Ikmar Plumbing and ABC Restoration are connected so we don't want Ikmar Plumbing ever come out to us again and we don't wanna deal with ABC Restoration ever again. They may have fixed the plumbing leak itself but when they hook us up with their partner company, ABC Restoration, their work was very unprofessional to a large extent that they don't stay in touch with you.

We still recommend and use American Home Shield because it's fantastic to have. It is simple to use. You pay $100 and they come out and they fix whatever it is. We've always had prompt service. They have courteous customer service, the contractors that are sent out are very knowledgeable and they get things done quickly.

Making a claim takes five seconds. I can talk to customer service. That’s all handy. But the contractors are yahoos. They're all not interested to do it. They’re just interested to collect the deductibles and go home. When it gets complicated, they say they don’t do it. What's the purpose of having a home warranty if the contractors say it’s not their job to fix it? Either they don't know what they're doing or they just don't want to do it. They always push back if there's anything that needs to be done.

This is not the first time. I had trouble with my pool before, and the same people came, Serenity Pool, and the same thing happened. I had to bring someone else to fix it. I already complained, but they still send the same pool vendor. Their contractors are terrible, poor quality, mostly.

On the other hand, JJ's Repair Service came out and checked over the microwave, because the water leak went right through the wall where the microwave was. He checked it out did a very thorough job. I had unplugged everything. He went in and he did whatever it was. My microwave is working and I'm happy with that. JJ did a good job.

Submitting a claim through American Home Shield was easy, and the representatives were fine and friendly. The technician was fast and knew what he was doing. He got the fridge fixed right away.

A contractor came and stayed in my basement. He looked at the crawl space, which is more than accessible. My wife can stand there. But the contractor said it was not accessible. I told him he can just get there. But he said, “No, it's not accessible.” He took a picture and left. This was crazy. He just didn't want to work and that was obvious. After that, my claim was denied based on two reasons. The first being the crawl space was not accessible. The second was that there was a precondition. That was just made up because no one talked to me about that. Someone who made a decision about the claim denial made the decision first on a fake fact and the second on made up things.

I called American Home Shield and asked for a second opinion. There was a plumber who came to my house and he got inside the crawl space with no problem. He took pictures and submitted them to American Home Shield along with his explanation. American Home Shield said it was not a format that was appropriate. I had to call American Home Shield for almost a week and I told them I had an active leak and I needed them to fix it because it was a warranty that I bought and paid money for. That was the main idea of a warranty.

They told me that I had to contact their contractor and tell the contractor that they had to submit information in a specific way. I don't really understand why I'm in between all of that. These are contractors that American Home Shield selected. These are their rules for how the information has to be submitted. Why am I supposed to call and ask the contractor to submit information correctly? I should be the one being called by American Home Shield and being told, “Oh, I'm so sorry that it takes so long in our processes. What we're actually gonna do, we're actually gonna go ahead and approve your claim and go and find a decent contractor.”

Both of the contractors I had were so bad. I wouldn't want them to touch any of my plumbing if it's possible. But that's the reality of working with American Home Shield. I've been two weeks in with an active leakage and I still get no information. My experience has been miserable and unprofessional. I wish I could select another company but I’m stuck with American Home Shield for a year.

For my first claim, it took the contractor less than 24 hours. For the second time, it was a little bit more, but nothing terrible. When I put the request in, it took a couple of days before I got the message that Poseidon would be doing it. But once they assigned it, Poseidon came out pretty quick and they were great.

My experience with AHS has not always been good. I had a water leak in my basement ceiling, and they had to cut out a bunch of drywall in the ceiling. They were supposed to arrange to have somebody come back out and replace the sheetrock, but they never did. I called a couple of times after it first happened. Then I’ve had a bunch of medical things, so I haven’t done anything about it since.

AHS sent us a technician out on the following Monday, four days later. The first technician said they were not authorized to touch it because it's connected to the shutoff valve for the fire sprinkler system. He had to send someone else. The second guy that came out was able to definitively fix the leak. I'm happy with the result.

However, the plumber made a big hole in the wall to repair the plumbing. He said they'll send someone else to fix the drywall. I reached out on the chat which was very slow. It takes 30 minutes before I actually reach an associate to actually help me. And the last time I reached out, he said they have to reach out to the second plumber to confirm the size of the hole in the drywall before they can send someone out. That was the last I heard. I gave the man the picture and the dimensions. He said they need to get the information from the plumber himself. It seems just a lot of hoops to jump through.

The experience with AHS was super slow. Slightly frustrating in how slow it is for issues to get addressed and to contact representatives. But ultimately, they do come around to fix things. There's no more leaks. But I'm still waiting for final resolution.

I was disappointed because you're not allowed to choose the person who's gonna do your work. I think that's totally unfair. Then when you get approval for the work, there are certain things on the repair that you have to pay. It appears that American Home Shield only pay for the item that needs to be replaced, which in this case, the hot water heater.

There was an estimate for certain things that need to be done. I didn't want them to do that type of work but I couldn't get them to take that off. Because I did not want them to do that portion, American Home Shield said they have to give me a payout. I don't know what that is. So I ended up having to pay for labor that I didn't think I needed to pay. That's not right to me.

I think American Home Shield is too high. They make you pay $100 for every visit and it goes up every year. I don't understand the basis for it. They're okay but more expensive than it should be.

The reps that come out are normally awesome but I was very upset with the plumbing company that came out the last time. They came by while I was at work and my daughter had to call me. The gentleman was too interested making some money for another company. They sent me what it would cost to file on my homeowner's insurance. I thought that was very shady and crooked. I told him I don't do anything that's illegal. He said it wasn't illegal and I just had to file on our homeowners and they'll fix everything. I wondered why AHS would send out somebody like that. That bothered me because I did not know if they were telling the truth about what was wrong. I contacted another company and I got my house fixed.

I've had AHS for 25 years and they've changed a lot. 60% of the time, I come out of my pocket for what's going on. We still pay $100 when they come out, and we used to pay $50. Their price have gone up tremendously. They have no loyalty to their customers at all.

I called LT Appliance and they denied what AHS told me and basically said they were lying. The owner plus another person came out, looked at it and said, “Oh, yeah. They do this sometimes. Basically, the tech they're referring to works for them and sits in an office and reviews the claim.” I think the contractor was lying. I had the dryer worked on a year ago for some other issue. They told me the prior contractor put the wrong part and there was some other part they should have replaced which they didn't and that's what's caused the dryer to do this.

I told them I was just gonna cancel, and they said they won't charge me to have another company come out. Nobody showed up the next day, and I had to call again a couple of times. Another company came out and we had to order the parts, but it was gonna be a while. This went on for over a month. It started around November 1st, and it’s December 22nd now. My wife and I were having to go drive down the street to go to a laundromat. And that second company called, that guy was really nice. But I just got sick of waiting around, and so I went to the store and bought a new dryer.

And now, they have ordered parts but I had the old dryer hauled away. I'm just done with it. I'll call to see if AHS will do anything to give me any sort of compensation towards the new dryer. Because if they don't, I'm just gonna cancel with them.

The technician was an older gentleman, but he was talkative and just, overall, a nice guy. And he talked a little bit about what the issue was and how to fix it on your own, in a sense, if it was to happen again. He was in and out.

They also fixed our washer, but it took about six months from when I filed the claim for it to actually get fixed. It was a scheduling issue because I work long hours. And the part took four or five months to show up.

The blower motor had to be replaced. I reached out through their website. It was very easy to do, but it’s kinda weird. When you do the website, they'll give you an email right away and say so and so will contact you within 24 hours and set up an appointment. Sometimes they do, and sometimes they don't. Sometimes, I have to call whoever and schedule an appointment and they schedule it usually a week out. They come, do the thing, and then they're like, “This is what needs to happen. We'll submit it to AHS.”

It usually takes a day or two for approval, then whatever part comes in and then another week to reschedule. That's how it normally goes. This time, they said I’ll hear from Jackson Mechanical in 24 hours but I didn't hear from them. Within two days, somebody was knocking on the door. AHS had scheduled the appointment directly with Jackson Mechanical without letting me know, and they showed up at the house and freaked my wife out.

The phone number of Jackson Mechanical AHS gave to me was incorrect. I called Jackson Mechanical about someone that was at the house and my wife wasn't letting in. She was scared and we straightened it out. They sent someone out the next day. They were very accommodating and professional. We took care of it directly with them.

Each of the times with AHS, something has changed in their scheduling or communication. Both that time and then when it was time for them to come out and put in the parts, they went ahead and just scheduled stuff. I also got a message from AHS after Jackson Mechanical had completed the repair. They said, “We're gonna schedule someone to come out there.”

Something's gone wacky in there, and I don't know if it's their website, their call center, or whatever. Jackson Mechanical was great. They did an excellent job with a quick turnaround. They were efficient and communicated well. I would use them personally myself if I weren't an AHS customer.

I would recommend AHS to people. The only issue that I've had is trying to get my bill to come earlier in the month. Every year, when the contract resets, it just goes back. It's just an ongoing issue. If you have plenty of money and you want your stuff done immediately, then I would just say pay for it yourself. My experience with AHS is entirely dependent on the local contractors they have, and I've just been lucky. Up here in North Georgia, we've had generally good contractors and positive experiences. When I lived outside of Atlanta before, the contractors were scummy.

Honestly, I don't really like American Home Shield. Their fees went up so much, and I was not aware of that. They just keep trying to get money out of me. My furnace has broken three times already and they just keep coming out and not really fixing the problem. They'll make my heat work again, but nobody's fixing the problem that initially started it. I'm not understanding why I can't get it fixed completely. I've let American Home Shield know that, but I still have to keep paying every time they come out.

An ad came out that we can get the free tune-up before a certain day. I clicked it online to set it up. The company reached out to me and we scheduled a date. They told me that everything was good with the furnace.

For the most part, American Home Shield is great. But be prepared if they pick a service rep that drags their feet, does not show up on time, and does not order the part. There's nothing you can do about it. It’s not like you can call another contractor. We had a previous appliance go out and it took over a month for the claim to be dealt with. I never received a phone call to give my opinion on that repair.

At this point, I’m done. If the rating system allowed it, I would give a negative rating. After years of reviewing businesses, this is the first time I’ve ever rated a company below zero stars overall. I will be filing a complaint with the Better Business Bureau in the coming days. Whatever you do, do not waste your money on this warranty.

I called AHS & they informed me I have to wait for an appt for TOMORROW! Mind you it’s middle of winter & I'm in IL! Tomorrow is Christmas Eve. Day after is Christmas! I have NO WAY TO HEAT MY HOUSE & NOWHERE TO GO! I ALSO HAVE A BABY & I HAVE A LUNG CONDITION! BUT AHS is making me wait & REFUSES TO SET UP WITH ANOTHER COMPANY EVEN THO THIS IS AN EMERGENCY!

I got full coverage on American Home Shield. I could replace anything up to $7,000 worth of new appliances. I told AG to let American Home Shield know that these guys could get tossed and I'll replace my units, and they wouldn't. To me, it was bogus. I could go in there and say the electronic device is broken and American Home Shield would replace the entire device. I tried to get a different company to come out from American Home Shield but they wouldn't. The service was good because my dryer got fixed, but my washer didn't. If I need to get a new washer, then I need to get a new dryer. They wouldn't understand that.

AG and American Home Shield didn't communicate very well. Everything was done through me. I called both companies several times explaining to them. I asked how much it would cost to fix my dryer and my washer, and I never saw an invoice. Was it even beneficial for anyone to come out? Why don't they just replace my units? That could be polished up on their end--how fast they communicate with each other and how fast they update that communication on their application for the user. The last lady that spoke with me took her time and explained to me. She was awesome. Everyone else was short and just trying to get paid.

I had a claim submitted for my HVAC system, where Myers Comfort Specialists of Montgomery came out. My unit was not cooling properly. From it not cooling, they would have to come back and make repairs, and they took care of those repairs. The unit is performing well at the moment. I haven't had any issues.

Myers is okay, but they're not the best. Their speed wasn't that great. It didn't seem like they had enough associates to get the work done. There's probably other contractors out there that could provide better work. But all in all, they did exactly what they're supposed to.

I called and the lady rep said the claim was closed. She told me that she was going to open the same case and that I needed to wait for the company to contact me. This happened before the Thanksgiving and when we called, we were told that they were coming in two or three days. The guy comes back three weeks later and fixed the part again. It’s been working good since. Overall, it was not an issue with the insurance, but with the company they sent. I’m good with AHS and I recommend them. The reps support me all the time and they try to resolve my problems.

Their customer service was also great. They kept me up-to-date. Their pricing is also good, considering those issues that could happen. The technician was very knowledgeable, to the point that I took down his info and the company, so if something were to happen in the future, I could reach out to them directly.

I’ve always had AHS, but this is my first time using them. My actual unique issue wasn't really outlined in the service agreement. I just paid it because I understood why my issue wasn't fully covered, and that I only had to pay the $100 deductible if I were to reach out to him again.

When Benson's came, the guy said, someone will get ahold of you about a control panel. They said they can find the part. A week went by and I called Benson's they don't have that part. I called American Home Shield and said they're going to send me some options and I’m getting a whole new stove. If I didn’t call them I would have no idea when it would come.

I have them for 13 years since I lived in my house. I would definitely recommend American Home Shield. It's definitely a secondary insurance that we pay for every month that somehow it comes back. Last year, our heat broke and we get a whole new control system for that. There have been things that have broken and this insurance is great.

AHS’ service is fine but they could work on the communication between the representatives and the people they're dealing with. It seemed like I was bothering them when I called instead of trying to get some information.

The contractor came out the first time, and he stayed for about an hour. I had to leave. I left him with my roommate. And he left and said he couldn't find anything wrong. But I called American Home Shield that night because there was still a problem. They had to wait until they got a report from the technician. I called on the Friday and had to wait until Tuesday to hear back. I didn't hear back from American Home Shield.

A week later, I went online and it says the case was closed. And I called and I said, “I don't know why you closed the case when I told you it wasn't fixed and he left.” I was disappointed. They reopened the case ‘cause it was within the range to reopen it. I wanted a different company because I didn't trust them anymore. They said they have to keep it with the same contractor, but will send a senior tech. They sent the same guy.

He found the problem and replaced parts. I'm out of the country now. I assume it's working correctly now. I know he did replace the parts and tested it about a week and a half later. It was the least positive American Home Shield experience I've had.

The furnace is in an odd spot in a cellar, and the first person who came out declined and was rude. So I called American Home Shield back and they said they were going to send somebody else. I was told the technician could come out the next day, but I had to work. So I had to make it two days after that.

I love Frontline Heating and Cooling’s service. The technician went in there, diagnosed the furnace and said I needed a new one. So he put in the order. But when he gave it to American Home Shield, they couldn't do it because it was Friday and had to wait till Monday. When Monday came, I had to wait till Tuesday to talk to somebody. When I was told they ordered the piece, it took another week and I had to pay around $3,500.

I was initially told I would pay nothing, just the $125 to come out. And then if they can't fix it, they will replace it. Once it got down for them to come out, I got to pay $3,500 because I want to upgrade. I could never talk to anybody to explain to me what the upgrade was, and they were giving me different answers. It was cold outside. My tenants were paying their rents on time and so I had no other choice. It took almost three weeks just to get the furnace because they were taking me around in circles.

But it's okay. It's done now. I’m starting to cancel all three of my properties with AHS. Their customer service sucks. I just haven’t found somebody else yet.

I assume that this company is owned by one person and he's the only person that does all the service calls. When we scheduled the initial appointment we texted back and forth.

About an hour after that I went ahead and put in another service request through American Home Shield’s website. He must have gotten notified that there was still an issue and he reached out to me immediately.

He said he was going to put a report that it will be for replacement. Since it was a Saturday I said I will deal with AHS on Monday. When I called they said they were waiting on the report from HKC company. I gave it another business day. On Tuesday, I contacted American Home Shield. They said they are going to take a look at the report and will let you know what the reimbursement rate so I can go and buy a new microwave.

They called me and they said that based on what was on the report, they are not going to cover this microwave. The report from the appliance company said that we purposely broke this microwave and was not normal wear and tear. It was due to something that we did.

It was going to be Thanksgiving and we had company coming over. I texted the tech and he never responded to me. I ended up speaking to a supervisor at American Home Shield. They said that we could request another person come out but it would be another service charge because we had already paid a $125 service charge. Why would I pay another $125? I may as well take that $250 and buy me a new microwave on my own and that's exactly what we did.

The reason why I did not move forward with the second opinion aside from another service charge was that there was no guarantee that that second opinion person could come before Thursday. I told them to send me my $125 back.

I researched about the company and aparently this company does this often. There's a lot of comments about negative things that they've done. I would tell people about this experience and not recommend them.

Formula Air is an excellent company. I would definitely be going back and using them again. The tech that came out was very knowledgeable and explained when I should have them come out and service my stuff, before the beginning of the year and why, and what kind of stuff they do.

I’ve had the home warranty for six months and this is my first time ever having to do one of the services, and some of the fine print is kind of misleading. But AHS was very quick. I contacted them, and same day, I had the appointment scheduled. The person I talked to was also very polite.

AHS is a very strong and reputable warranty company. They stand behind their word and their warranties and they deliver excellent service with their partners. Their price is very fair and there’s a lot of value there. Their reps are very polite, courteous and empathetic towards whatever is going on at that moment.

The online service is also very quick. I usually submit my claims online but then someone does contact me to make sure things are going well on schedule and that the contractors reach out. AHS is on it and I really appreciate that as well. I would recommend them a 10 out of 10.

However, they've gradually changed. In the beginning, they covered more stuff. And as time went on, we were responsible for more out-of-pocket costs. That is just with every company because people are trying to make money. But overall, I would advise people to take their service.

I keep a warranty on my property and they were sending out good representatives. The job will be done, completed, satisfactory, work great. I like the fact that I had a protection service that would send qualified representatives out to do the services but the technicians that have been selected needs to be improved.

American Home Shield is great to have, especially for bigger replacements or things that need to be done. It works for us. We've actually used it and it's come in handy. I would recommend it if you have a house with appliances. It’s easier to have that insurance.

For what service I've had with them, I've been happy with the people that come. If I have any complaint, it would be the slow turnaround time. I called on a Wednesday, and they did not arrive until Monday. So I had no refrigerator. I was disappointed that they couldn't get someone to come out sooner. American Home Shield is very expensive, but it gives me peace of mind to know that, if the problem can be fixed, they can do that.

We've recommended AHS several times and we will continue to share the same recommendation. However, there is that initial challenge of putting out the $100 upfront. But even the others that aren't as high as $100, I'm not sure of the quality of service. We pay for what we know. I do know people who pay less than that, who are still at the $75. We were at the $75 until maybe two years ago and we didn't know that the price had risen. It just comes on the new contract. That may be one of the areas to change, because we didn't have the opportunity to “shop around” before the new contract. For example, if our contract ends in May and it's in June, it goes up to $125, we would like to know that in advance of the renewal that happens.

AHS answers the phone 24 hours but only processes during normal business hours but that's not a deal breaker. I would give positive reviews about them to people.

American Home Shield has fixed a few things for me already. It’s nice to know my appliances will be covered if something happens. But it often seems like they’re attempting to save money by fixing the appliance when they could actually save a lot of money if they just replace the appliance. I had a refrigerator that was worked on. A company came out no less than 10 times to try to fix it. I assume that probably cost them more than giving us a new refrigerator. But for us, it may be financially worth it. I've told my girlfriend to look into getting American Home Shield or some other company to cover her appliances.

I called AHS yesterday and somebody was supposed to call me back. The owner checked with me yesterday evening and he said no one called him back. I spoke to Ms. Yvonne first and she put me on hold, called over and spoke with the tech. He said he was going to send a report over. He told her that the manufacturer said that the machine don’t give out a lot of water. That’s not true because when we first got the machine, we never had a problem with it. I called back around 3:30 and they said they were still waiting for the report from him since that morning.

But other than that, AHS is good and I like them. They’re doing everything they gotta do. I never had a problem with them since I've been here at this house for four years. Every time we had a service request, they were always on it.

Southern Air & Heat came out and reviewed our heater's condition. He said everything was good and running. Thank God it's been a good experience with our home warranty. It's worth having as a homeowner.

I filed the claim over the phone and the rep was very on point and receptive. It's a great experience. I would tell people that AHS is a great thing to have although their price went up without letting me know.

The customer service at American Home Shield has always been great, but I highly recommend using the app. You don't have to sit and wait on the phone for somebody to answer. You can just go straight to the app, take care of whatever you need done, and it's easy to navigate.

When my heat wasn’t working I submitted a claim online and the tech came out. He didn't have the part and he instantly went and got the part.

I’ve had American Home Shield for over 10 years, and I chose them because they seem to have the best overall coverage at the right price.

Charging me before I could even get a confirmation for somebody to come out is the only thing I've seen that was an issue. How are you gonna make me pay something and I haven't even spoken to anybody, and nobody has been able to say they’re coming out? But other than that, everything's been great so far. Definitely go with American Home Shield.

I asked the customer service lady from AHS how I could have known that this wasn’t something they cover to which she basically replies that there is no way to know what the issue is without sending a technician (which I understand). But knowing that the average customer doesn’t know what to look for to diagnose their own appliances, there isn’t any way I would have thought to call someone to check my vent ducts especially when I have what I thought was a home warranty that I’ve been paying into for years.

Now she was a respectful lady the whole time but my anger and frustration is the fact that I already paid them to have it fixed but now they say I have to pay out of my own pocket to continue trying to fix it and there is no way to get my service fee back even the job hasn’t been completed and it’s on me to get it fixed now. I feel disrespected and taken advantage of by American Home Shield because they got what they wanted (my money) but they didn’t complete their job or even have compassion enough to say, "We’ll cover the complete process of your dryer getting fixed".

I'm not a fix-it guy. I never grew up fixing anything so thank God, I have a good job so I can pay somebody to come out. I called and in six hours, they had me set up for an appointment. They sent the same technician because it was a plumbing problem and he is fantastic.

The technician from Topline Heating was great. He knew what he was doing, which was a nice change from other people I've had before. He was very efficient. As far as I could tell, he did a great job on what he's supposed to do. I'd like to be able to use the same company if I ever need them again.

It has just drawn out the process. Although I've been paying my monthly fees on my warranty, which means that I should have working appliances, my washing machine has either been unreliable or just not in use at all for a good chunk of the year. I've had to depend on laundromats to wash my clothes in spite of the fact that I'm still paying monthly fees to American Home Shield. There is a lot of “Oh, we can't do that. That would be the technician that does that.” I ask the technician about something and they deflect to the warranty company. A lot of times, it feels like I'm being thrown back and forth between the two. Maybe within their policies, there is something that they are both trying not to make a call on to say it’s best if I receive a new machine.

Another thing is that American Home Shield’s prices keep going up every year. They have sale prices for new people coming into the company. But if you've been with the company for a while, it's like, “Your price is your price,” even though you can see online, “We have a deal,” and they're giving new people coming in a lower rate.

I explained to the plumber what happens with the dishwasher first. He noticed what the problem was right away. He tested it out and made sure to see if the garbage disposal wasn't working. He tried to undo it, and said it was stuck. So, he changed my garbage disposal and my faucet, because when I would put the handle on hot and people close it, it would automatically open up by itself, and then the water would just drip. As soon as he left, I ran my dishwasher to make sure everything was fine, and everything went through after that.

I also had an order around the same time with my air conditioning unit. I had called it in around October, and it finally got solved in December, and it was because of my calling and pushing. Nobody would reach out to me with any information. American Home Shield would say they were waiting for the service person’s quote, and the person would say he submitted it in. I called back and forth until the technician called me and said my claim was only partially approved. If I wanted a new unit, it was all on me, which I can’t afford. I only wanted what needed to be fixed and then go from there.

When I called American Home Shield, they told me my claim was denied. I also did not appreciate that the person I talked to was rude. When I asked to speak to a supervisor so that they could explain it to me better, he repeatedly kept saying, “Regardless if you speak to a supervisor, once we make a decision, we are not going back on that.” It took them a month and a half to finally say I wasn’t approved and when I asked to get a second opinion, the person said it's been too long from the first technician that came out. But that's the problem since they never contacted me nor gave me an answer until literally the last couple of days ago.

I would have loved a second opinion because I wasn't too fond of the first technician. He was like, “Oh, this is too much work.” It's because of the access. The way for them to get in, they don't cover it, which I said I will cover that part. I was told they needed to speak to some team first so they could confirm, but it just took so long with everything. Now they told me I ran out of time when they never contacted me. I was told I have the cashout option for $970 for the part that they were going to fix. It was smelling like mildew in my house because it was wetting the ground. At that point, it was all I have since they took almost three months to settle this. That, to me, is ridiculous. I just received the check about a week ago.

I have been with American Home Shield with this house for going on 20 years. Prior to this house, I had another house with them for about eight years. So, I'm close to 30 years with them, and to have gotten through that and have to fight and be the aggressor on this, I thought of cancelling. But because they made it right, then I'm still around. If they would have kept saying that it was denied and they weren't going to do anything about it, then I wouldn't have American Home Shield.

They're very upfront. If there's a change in scheduling, they will alert you. They let you know who's coming and their name. I usually get a good quality picture so you can see who it is, which is very nice. 'Cause I like to know that. Especially if I can't be here and my parents would be here, then they know who to expect. I've been very appreciative and pleased with their work.

American Home Shield is adequate and meets expectations, but sometimes slow to respond. It's better if you don't have to talk to their agents because not all of them speak English as their first language. They read off a decision tree book and don't exactly know how to answer some of the questions asked of them.

I've had American Home Shield for three different houses for 12 years. Overall, out of all the home warranty companies I've dealt with, American Home Shield has been better.

The tech was great. What we had was a washer drain that was stopped up in the laundry room and couldn't get it unstopped. He ran the Roto-Rooter through it and couldn't get it through. And this is another thing that bothers me -- American Home Shield does not pay for a plumber to put a camera in there and look at it. So, I'm not very pleased about that.

I had to pay $250 to get him to be able to put a camera in there and find out what was going on and actually locate the problem under the slab. I ended up paying $325, which would probably have been the whole total charge for him to come out and do what he did. He did a great job. I was very pleased with him.

I'm not very pleased with American Home Shiel's coverage. Seems like it's always something that they don't do right. They don't cover for any repairs in the slab, which I can understand that. But overall, the people that came out and did the work were great.

I submitted the claim over the phone. It's kind of a pain in the ass because they don't understand what you're saying. American Home Shield needs to have customer service in the United States. We always end up talking to somebody overseas and there's always a language barrier. And they're just talking from a script, so they really don't know what they're doing. Finally, when the tech called me, I had to explain to him what the real problem was.

I'll recommend them to a friend 'cause they're the best that's out there. They're not perfect, but they're the best. The techs are always great. Customer service, telephone service is horrible.

The contractor did what he could do. But how many times do technicians have to come and fail to repair a unit before American Home Shield is prepared to replace it? Paul Appliance Service could not give me an answer on that. They were only contracted to repair and not replace. So far, I have been charged $200. Paul Appliance Service has been out here three times. They're coming out again on Tuesday this week. Maybe this time the refrigerator will continue to work as it should. If not, then there's really not much I can do except pay a third contractor to put the refrigerator that does not work out in the garage and bring my old refrigerator, which does not have a computer chip in it, and put it in my kitchen so it will be my primary refrigerator.

It was easy to file a claim with American Home Shield, but I'm not satisfied. All I can do is tell them that the refrigerator is still not working. I am disappointed that I can only communicate with them online. I would love to have a human being who represents them ask me what they could do better.

We’ve been with AHS for over 25 years. Customer service has isolated themselves as they’ve been seeded over to chat into the website. Their website is well-organized so I can usually make the request I need to. The service technicians that they hire are the same. But the portion that I pay for each visit has climbed by 100% in the last 10 years which is well ahead of inflation. So, I wish that there was an ability to see who the available contractors were for a call and choose among the ones that I have experience with. It would certainly give an element of familiarity to me as a long-term customer who's used many of their contractors.

On my rental property, there was an issue. The heating was not coming on. I filed a claim for the service, and they brought a technician in and they said it was a controller that shorted out. They had to replace that, but they say it couldn't be part of my claim, that they wouldn't repair it and that I had to do it on my own.

American Home Shield is a good product to have to protect the home but you really need to know all the bells and whistles and all the nuts and bolts about the policy because I don't want to pay the $125 service fee for somebody to come out and just tell me it's not covered.

The contractor for the garage door had to keep rescheduling. It took a month, which it shouldn't have. Any tenant would have been losing their mind over not being able to use the garage and park their cars inside, and then I would just have to eat it as a landlord.

I had a lot of claims in my North Carolina house this year. It's not clear what is and isn't covered when you buy the policy, and then, mysteriously, nothing's covered when you try to get it fixed or very few things are actually covered. So I feel like AHS does deceptive marketing.

And usually, the people I talk to on the phone don't speak English as a first language. They won't understand exactly what it is I'm trying to describe to them. I'm not a tradesperson and I don't know the exact verbiage I need to be using. So I just describe it as best I can and sometimes they understand and sometimes they don't. I try really hard to not be a ** person, but if your customer base primarily speaks English and is expecting you to be able to do business with you in English, the people you hire need to be able to understand the nuances of the English language.

I also had an issue with my hot water heater. It went out on a Thursday and I sent a service request. They assigned it to another company but the contractor didn't have any availability until Tuesday as a walk-in and I wasn't happy with that. I called AHS back and asked if they could reassign my claim to somebody else. They wouldn't, and they were talking over me and wasn't listening to me. I got frustrated to the point where I thought that I need to start looking for another home warranty company because four days wasn’t acceptable. I also read their reviews and I feel there's something better.

With AHS, I can go ahead and schedule service online without anybody there. But it's been hit and miss with them. With the last experience I had, they sent somebody out immediately and it was great. Time before that, not so great. This time, not so great. But they tried to right their wrong and appease me after I was bothered by them not sending anybody else out.

Outside of the regular consumer, their price is too high. I hope they can have some type of 911 emergency type system or priority like when it’s 10 degrees outside and my heat is not working. They also have a free virtual thing that I can use. Other than that, the field of who they can send is good. They are great and I have no complaints.

Aiden from Zen came and did the work with the part they were given. But I noticed when Aidan was here that the color of the one from the bottom tray and the one from the top tray were different, and felt flimsy. A few weeks later, it was broken. I was doing the exact same load on the machine. It took forever for them to come because they were waiting for the part.

One thing good that happened while we were in the other house was when we had a problem with the toilet. We were given the choice to use the same toilet or if we wanna upgrade. I decided to upgrade which was given. Another time was when we were putting the central heat because we had a swamp cooler, and it was giving problems. They gave us a chance to replace it for something comparable or get the money so we can put something else. We got money to upgrade the system and had no problem.

The other time was with the stove where the first person that went said the stove was full of grease. I questioned how they saw grease if everything was closed. We have those new stoves where there's no place for the oil to go. I was so mad we got a second opinion. We replaced the ignition, got the parts, and it was done. So, I like that American Home Shield has the opportunity for a second opinion. The problem was resolved to my satisfaction and I was happy with it.

However, I don't have that many choices over here. It would have to be for small things that you have to go in and dissect each company to see the differences. Sometimes, consumers don't have time for that. I'm wasting more time with a company to save just a little money between two or three companies. So, I'm just gonna stay with the same one and deal with whatever happens.

The people who came were nice and courteous though. They were trying to help and were trying to do their job. One time, the electric went out right before they got here, and they still tried to put it all in order so that when the electric came, it would start working. It didn't work though, but I liked their effort.

I’ve been with American Home Shield for years and that's another issue I made. The first time I ever had them was when I was in Hawthorne. And I don't know why I keep going back with them because this isn't the first time this has happened.

When I was at our home in Mission Hills, we had a similar issue. Something was broken and we could smell the sewer. Yet, they didn’t come out and nothing was being done. I had to get them refer somebody and I just called them on my own. AHS canceled the order and I worked with somebody else. They came out and it turned out to be something on a gasket that holds the pipes together. Somehow, somebody stepped on it and pushed it off the track so it was leaking out. It ended up costing me close to $400 to have it done.

She was telling me it's a $10 charge in Texas. That didn't make sense. I have friends with American Home Shield and they didn't have to pay an extra $10. I asked when this started and she said, "It's been like that." Now it's getting to the point where I'm afraid to even call a service ‘cause I might be charged $135.

I had a bad experience with the technician too. He didn't have anything to do, but I had to wait on a part for so long. I'm not very satisfied with American Home Shield. I'm really not.

I’ve had AHS for maybe a year, used it and they were very quick about it. I'm very satisfied with the company. I’d tell anyone to get it.

The contractor that came did great and was very professional. However, it wasn't apparent in the process that if you've got multiple units, that each unit need to be scheduled independently. It was the service guy who said that. He could have checked both of them at the same time on the one trip. There wasn't really anything apparent in the website to delineate this info. All it would maybe take is just a little note at the bottom when submitting the request to say, if you've got multiple units, submit a second one.

They say they can do the roof, and when I asked to get an estimate to see patchwork I need to be done, they only gave me $1,500. $1,500 isn’t nothing. You can't get anybody to repair a roof for that. The guy came in and said to do the whole roof is $20,000. I can't use AHS for that. They're gonna charge me the $125 just to get the guy out here to tell me it's $20,000. I’m not doing that anymore. They get me once, I learn.

They also need to improve on vendors’ qualifications and customer service. They have 48 hours to answer you. That's two days before I even get somebody to call me back and that’s ridiculous. I have the issue today. It depends on who they send to the house, because their contractors are not the same. They give different services and quality of service.

Last summer, the HVAC went out. My tenant had people and kids in the house, and it was over 100 degrees. Usually, when I put an order in, they give me the number. I always call them up as soon as I put the order in, and they give me a confirmation number. But the guy didn't even call us back. It was three days before he even got out there. When he did, he didn't even come into the house. He just went to the back, looked at the furnace, and left. He wasn't even here for five minutes. How can he tell what's wrong?

That's when he came back, looked again, and said it was something else. That's why I was pissed. I called back and complained, “I don't want these people back on my property. He’s not doing anything. Get another contractor. You have more than one contractor in your portfolio.” Then the guy was complaining I didn't even give him a chance to fix it. He has been there twice.

A socket needed to be replaced and this time was fine. The guy was prompt. He called me, I set it up, and he was out there the next day and fixed it. The whole second floor, the lights went out, so I thought it was something more than what it was. He says, “No, it was just that one socket.” Once he replaced that, he said the lights were fine. Overall, AHS is attentive to the issue. If next year, they’re raising my bill and giving me the same services, I'm gonna look somewhere else. But right now, they gave me a good deal. They get on the phone and try to help you and resolve the issue, so I'll give them that credit.

American Home Shield is better. Having them gives peace of mind that when something goes out, I can call and they will get somebody to take care of it. I had a different one before them and I would not recommend that company to anybody.

My recent claim was for a plumber that put in a double spigot underneath my kitchen sink–one to turn off my dishwasher, the hot water to it, and the other to turn off the hot water to my kitchen sink. He was really nice and helpful and made sure everything was working fine before he left. He had to turn the water off out by the street because the spigot in the house that turns the water off in the house is broken and he couldn't get to it. He had to go outside underneath the leaves and the snow to find the place to turn the water off outside. He did a wonderful job.

Then the other day, American Home Shield took $125 out of my checking account so I called them and they said that I couldn't use the coupon at that time because it was not submitted to a supervisor before the furnace guy came out. That was not true. I talked to the second lady that I spoke with and she put me on hold for quite some time and attached a coupon to my order, and took it to a supervisor to have it approved. She told me everything would be fine.

I was aggravated at that point, but my husband called. We were assured that we had a coupon for a free visit. No one ever called, showed up, or made the appointment when my husband called. I was in the hospital at the time so nothing was ever done at that point. I called when I got home from the hospital that next Monday, and that's when the girl told me that the coupon had been sent over to a supervisor and had been signed off, and that my furnace guy would be free.

I had the money taken out of my account. I called them and they said that it was not pre-approved which is why I had to pay for it. They went on and gave me another free coupon for another visit should I need one. It turned out my dryer has gone out that day so I had to call them about my dryer and also my ice maker. For the most part, I have no issues at all with American Home Shield except for the coupon for the furnace guy.

First time we realized that the water was overflowing, the garage was getting wet. We tried to close a tap to stop water from coming in but then we realized that it's the water that's coming inside the house. We couldn't find a tap to close it. The day that we realized that water was leaking, we had hot water. The next day, we realized that the water temperature was not that good so we thought something was wrong with the boiler. The guy who came out was really good. I had to explain to him what happened. He asked me to open a hot water tap at home and he realized that there's no hot water. Over half an hour, he found the issue then he actually left the broken piece for us to know.

Previously, I got stuck with a broken garage door inside the house, and I couldn't take the car out for more than five days because we couldn't get the service from Ace until five days after. I had to use Uber every single place I went. Because my husband was not at home, I couldn't manually open the door. I was not strong enough.

Then when the guy came in, he said one spring was broken. For the repair to be perfect, we had to put both springs. Otherwise, the door was not going to get balanced. But American Home Shield was not paying for that. They would only ask us to replace the broken one. So you have to pay for the good one. That's $125, and then to balance the door, another $125. So it's $250 extra.

My microwave broke two times. We couldn't close the door and the light was on so we got the service. They replaced the spring and I paid $125 for that visit. Then in two months, the door broke again. The person came and replaced the spring again. That's $125 again. That's $250. I could have used that $250 plus another $50 and buy a new microwave. So for some services like that, it's not even worth it.

I'm wondering, when they come back, at least evaluate the whole situation. This is an old thing. The microwave came with the house and it's now 12 years old. We might as well put a new microwave. I'm not asking American Home Shield to come to put a new AC unit. But sometimes is it worth it to pay $125 to get a spring put back in for something that all of us know it's going to break again in a few months?

We pay $80 a month and then $125 for each visit. American Home Shield puts us at ease. But me and my husband were discussing. Why are we even having American Shield if we have to pay extra? We were thinking the big items, like the AC, that's a risk that we are taking. But I don't think it's worth it for every other thing in the house sometimes.

But having the contractor come out was terrible. For one, their timing to be able to see you was a week. Then they come and they’re horrible at communication. The last time that they were here, I told the guy that I was upstairs working and not leave without talking to me. But he left. That’s how they did it every single time.

The last time before this, I stayed downstairs working off my computer on my dining room table. He walks out the door and I chase him. I asked if he was leaving and he told me that it was done. I asked him to go back and took him back to my refrigerator.

In all of the visits that they had done, he never addressed the deli drawer that was freezing. I was livid. Part of this was because they wouldn’t call me. I had to call them and tell them that a week had gone by, but I had no answer from them. They told me they ordered a part and that they didn’t know when it was coming. I asked for a tentative date and was told that it was the service guy who ordered so they didn’t know.

I asked to put me on the schedule. I knew they were gonna say it’s another week and when I call, it’s gonna be another week for them to come out. The rep said they can’t do that. And that’s exactly what happened. The part came in and it was another week for me to wait. Then the part didn’t work.

It was a long, horrible process. I will never, ever recommend those people. Even in the middle of the whole thing, I wanted to cancel my American Shield because it felt like they were not backing me up. I was spinning my wheels and I told them I needed a different provider. It was ridiculous. I can’t even talk with them.

To somebody who wants to use AHS, be careful who they assign to you. Do your own research, pull them up on Google and find out who the people are. I was with their sister company and I never had a problem with who they sent. I could even tell them that I wanna go with my Georgia plumber and they would say okay. But with AHS, there’s not enough vendors to have a choice.

When I was in the middle of the whole thing, I told one of the service girls to get me someone else and she refused. She told me I already have a ticket open with them. I don’t understand why they’re not trying to help me. I was so upset. Finally, I told them to send me through the process.