American Home Shield Reviews

It's been pretty difficult to get anything done through American Home Shield. They take forever to respond. I'm considering canceling. When a claim is denied, they're really, really fast to get back to you. But if it's been approved, it takes forever. Even when a claim is denied, they say they notify you, but they don't, and then you're outside of the window to refute it. So, then there's nothing you can do.

My heater wasn't working. I made a claim with American Home Shield and their process was pretty good. They assigned a tech to come out and he came after two days. He checked it out and said that I needed a new heater. All in all, I like American Home Shield. I have them for five months and I should have gotten them before.

Custom Climate Professionals came out and did a furnace check. I set it up online with AHS and it was great. I didn’t have any problems.

I filed a claim with American Home Shield online. The site was easy to navigate. The contractor came out and changed my locks. They were on time and took care of what was needed. They were professional and helpful. It was a good experience.

I called in a claim when my oven was not working. It was an easy process and the contractor did a nice job. I could eat my dinner that night. That was wonderful.

We kept getting a code and the dryer would just shut itself off. So, Sears Sioux City came out and tried to figure out what was going on. They came out the very next day as promised and worked on our dryer. In the ten years that I’ve been with American Home Shield, I've never had an issue with their customer service.

I was with American Home Shield over a decade before I canceled them, then they told me that it's better and I renewed. It wasn't though. They scammed me out of an oven they were supposed to replace. Since it was not in, they just made me take the amount and said that I signed up for a package that wasn't enough to cover the oven. It was a whole debacle. Now I still don't have an oven because what they forced me to take wasn't even enough to get a new double wall oven of any brand. It pissed me off.

The refrigerator would not come on at all. I went online to American Home Shield like I have done before, and I put the claim in that way. The repair company ended up calling me and the lady there set up an appointment first. The appointment was supposed to be on the 9th. Then right before the 9th, she called and said, “Do you mind my technician doing a video?” At that point, I told her I don't think they should do a video. They should come out and look at it. She assured me he's a master technician. He's been doing this for a long time, and the video is gonna be good. So, I agreed and he called my husband because I wasn't at home and they did the video. After they did the video, the lady said the tech had to order a part. She pushed the appointment out to the 12th.

I had a dishwasher that had issues and a drain pump on my washer needed replacement, and Aurora Appliance Repair handled both cases professionally. The dishwasher has been working fine ever since. Hopefully, the washer works just the same. The tech was fantastic and was very knowledgeable with it.

We had a water main break a month ago in the neighborhood. Everything came back, but then I started noticing that the pressure was dropping. I called the water company and they came out and looked and they said it wasn't a water issue, but my water pressure regulator needed to be replaced. They told me I needed to get a plumber. I thought about calling one but I remembered I have a home warranty company. I called AHS and put the request in. Submitting the claim was fairly easy for the most part. There were just times where it was hard to understand the gentleman that I was speaking with. He had a heavy accent. 

American Home Shield sent Draingo of Alabama out for a stopped up drain. They fixed the issue and off we went. The only thing was it took seven days from the time I submitted my claim to Draingo showing up to do the repair, which is absolutely unacceptable. I could not use my kitchen for a whole week. Every time I call American Home Shield, it is five to seven days minimum before I ever see anybody at my house to repair anything. They are terrible.

I submitted a claim to AHS for my refrigerator, and I had Stutts come out. It took forever to get the parts and when they did, the refrigerator still didn’t work. I had bought tons of ice waiting for them to come back. The rep said we could probably work something out. I put together the charges for my ice that I had bought over a period of four weeks and came to a total. When they got here, I showed them what I felt was a fair price. They said they don't do that.

GJC Electrical fixed a switch that was not working and a wobbly ceiling fan. It was nice and quick, and everything is working now. I got an almost 100-year-old-house, which was why I got American Home Shield. I did a Google search on who had the best price at the time. It's worth it if you have appliance issues. AHS covers a lot of things, but the claims process could be better. Sometimes, depending on who looks at it and their interpretation, you could be covered or not covered.

I haven’t had a problem with American Home Shield. It doesn’t take long for a contractor to come out. We had water building up in the tray from the air conditioning and it wasn’t draining the way it’s supposed to. The contractor who came didn’t have to do anything and just gave me a lot of good information. He said that by cleaning the filter and putting it back in, it sometimes blocks and causes a freeze. I cleaned the filter out and it seemed to be working. But since the weather has changed, it’s hard to judge.

I submitted an AHS claim for a leaky part and ASAP Plumbing came out and fixed it. It took a week before the parts arrived but it’s fine now.

My experience with AHS has been great up until this summer. Their customer service reps don't really understand the English language. When I was trying to ask them a question, they just kept repeating an answer that I did not even ask. There were certain words that the contractor used, but then they turned it around and said, “It meant this.” There were also things where I read my policy and I said, “In the policy, there is a note that says certain things were not covered, but if certain things normally are not covered but are required for federal compliance, then it is covered.” I showed them that. I pulled it up but they said it’s not covered. I asked for a supervisor and the supervisor just repeated what they said. I'm a paralegal. I've been in the legal field for 21 years. I know what a contract looks like. So I ended up paying over $2,000 out-of-pocket when it should have been closer to $1,500.

When I got the Bosch dishwasher, I thought I was having a problem with it. I called American Home Shield and they said to call Bosch as my warranty with Bosch was still in effect, which I did. It was already a problem before American Home Shield took over the warranty. A couple of days ago, a contractor was here and the people were very conscientious about it. They've been out here three times. When the dishwasher stopped, there was water in the bottom of it. It was not draining. Even the repairman saw the water in the dishwasher. He told me he checked all the codes that Bosch has and it says it's okay.

My garbage disposal service went very fast and good. The young man who came out even had a replacement ready to put in. He was fast and clean. He told me that in 60 days, if I have any problems, I could call him back. He was very gentleman. I've used the garbage disposal a couple of times and it's quiet. So it's great.

I was under the impression that I had coverage for the actual garage doors, but the coverage was on the garage door openers, which I did not have any issue with. I tried to make it clear that I needed help winterizing or potentially replacing the garage doors, not the openers. The technician from Flash Garage Doors, sent by American Home Shield, confirmed the fit of my older doors but suggested they might need replacing. However, when he checked with American Home Shield, it turned out I didn't have coverage for the doors themselves. I ended up paying $125 without resolving the issue as I had hoped.

One of our plumbing lines was clogged and the Lindsey Company snaked it out and cleared it. American Home Shield sends out decent technicians.

American Home Shield does a pathetic job and I would like to cancel all 15 of my policies with them. Every time I call to create a ticket, nothing gets done ever. The people say they cannot fix it, that it's not according to the code. They have some sort of excuse. What is the point of having service and paying every month if nothing can be done? Not even a small thing. It's been a terrible experience with them.

The tech from AB Appliance was very courteous and knowledgeable. This is our first call to American Home Shield to have anything repaired and it was a good experience. My cousin recommended them.

American Home Shield's customer service team tries hard. Nobody's ever rude or dismissive but sometimes, they can't get anybody to help us because they can't find anybody to help. I don't think I would recommend the company to anyone, but it's useful for what we need. So, we continue with it. Sadly, we don't get the top-tier people to fix things. The warranty covers fairly well, but then there are a lot of things that it doesn't cover. With the amount of premiums that we pay, everything should be covered.

I'm a Realtor, so I always give an American Home Shield warranty when I close a house. I like the service because it covers all my appliances and everything I need it to. I know they're gonna send out somebody reputable. If they don't, I can request somebody else. I've been doing this for 25 years, so I know how the warranty works. I like how easy it is. I pay so much per month. The fee has gone up quite a bit. That's a bummer, but that's the only thing negative I have about it. It's easy and it gets the job done. It's much easier than carrying an extended warranty on your appliance because they put you through the trenches.

My daughter recommended American Home Shield to me, and the first thing I ever called them out for was my HVAC unit. The service person checked it and he was great. Everything went well.

It was a really bad experience with American Home Shield. I didn't have hot water for a month. When we finally got to the bottom of it, the claim wasn't put through until two days before. I know they can't guarantee the right water heater, but the one I got was well under what I had. It was really disappointing. I've never had a problem with American Home Shield until this happened.

Our hot water tank went out. The first time I tried to do the claim with American Home Shield, it coincided with the day they were having issues with the phone system. I tried to call in the morning but I wasn't able to get through until around the lunch hour. It took about a week for a contractor to come out. We denied the first the contractor that American Home Shield tried to give us because we had issues with that contractor not doing a good job on a visit to the house. We didn't want to repeat the business with them. However, American Home Shield didn't switch contractors right away even though I spoke to some of them on the phone and told them not to send that company. They seem to have a language barrier of some sort sometimes with some of the agents.

Sears came out for a microwave that went out. They did well. However, I had problems with American Home Shield when I called them about what I needed to do. They're bringing the microwave out next Wednesday. But that's all I know. They're not telling me that somebody's coming out to take the other one out. The only email I got that is they're coming out next week. I have to set up what time they come. If I need to remove the microwave, I need to remove it. But I'm not supposed to remove it. That's on American Home Shield. But they're not staying up with what supposed to be done. It's a big mess and I don't know how long I'm gonna keep them.

The oven was not maintaining temperature. It was buzzing loudly when you first turn it on, and you couldn't operate the microwave and the oven at the same time. I made a service request with AHS online and it was easy to do. Then I got several text messages asking about the model number of the unit and information about when the tech would be arriving. They dispatched a tech from Sears who was very knowledgeable and good. Since he'd been out, the oven has been working fine. I've had this coverage with American Home Shield over my last three homes. It was supplied by the seller on a home that I purchased and so far, the service works very well. But they could lower the cost a little bit.

I purchased my home at the end of August. When I had American Home Shield come out to review my electrical box to make sure everything was okay, I spoke with a representative. I have an app on my phone and I entered the information in. They called me, then the service person that was dispatched followed up with the appointment on that information. They got me on the schedule within a couple of days, and my interactions with the service person were quick and concise.

The water in my dishwasher was not draining and it was easy to turn in the job online, but it was really difficult to get American Home Shield to really help me. The first vendor that showed up said the issue was one thing, and therefore, American Home Shield wasn't gonna cover it. It got to the point where I had to escalate the issue to a manager, but it took forever for me to even get in touch. They wouldn't let me talk to a supervisor or manager. Some of the customer service workers were nice, but they weren't very well-trained or helpful at all, or they would be very short and just have a talk track like, "Oh, we understand that you're upset. But per the rules, we can't cover this just because per the rules." It sounded like a machine. They weren't trying to help me and good customer service is always somebody who's trying to figure out a way to go the extra mile to help you because it's a service.

I had a drip in my shower and then my knob was loose. There were three things that M & P Plumbing fixed for me and they fixed it well. They were really good. As far as American Home Shield, I highly recommend them.

I’ve been with AHS for 15 years now and I’m happy with it. The contractors that AHS usually sends have been very good. Their cost is reasonable as well. I view it as insurance. You're probably paying more year over year, but when you have a large issue, it gets covered which is good. Recently, I had a backed up drain in my dishwasher. And the repairman came out and fixed it.

I had to wait forever to get anything fixed because of the parts. It was a hassle. My dishwasher and refrigerator had issues one after the other and tow different companies worked on them. I was unhappy with both of them, especially my dishwasher. The tech didn't program it, so all my cycle said five hours. He didn't take the time of double checking it when he put the new part in so I had to wait another two weeks for that. I was expecting that my refrigerator would be done within a week but it took about three and a half weeks. You gotta have patience with American Home Shield.

My experience with American Home Shield has been average. We had an AC claim recently. Scottsdale Service Company came out. The tech checked the unit over, he said it was working fine, and that was the end of that service call. About the concern that we had, he said it was normal wear and tear on the unit. I'm not taking away from the young man that they sent out, but I don't know what his level of experience was. He was a very young guy. Sometimes, I just wanna make sure that the people that AHS are sending out have the experience on working on these systems, especially in the state of Texas because we got our air conditioner that runs 10 months out of the year. AHS should ensure that they're sending people out that have the expertise to review whatever the issues are.

I prefer calling when filing a claim, and the claims reps were good. They mostly get me in touch with someone to do a video chat to show them the problem and help describe it.

American Home Shield is wonderful. We pay for the coverage automatically and our experience has always been fine. Getting someone out has been very fast, and the plumber they recently sent was very nice.

I've had American Home Shield around 10 years and it worked in other instances, but there was one instance it didn't. They had a service company come out and diagnose the problem, then it went a bunch of days with no response. After that, they came back with some crazy estimate that I didn't accept. I asked Home Shield for the cash-out option to replace the furnace with another company, and that took nearly four weeks of back and forth, escalated tickets, and calls to get ahold of somebody. They finally got the email sent yesterday. I'm just waiting for that payment to come through, then I'm dropping the company ‘cause it was an absolute disaster.

American Home Shield is reputable and reliable. I've told several people about it. I had an electrical issue in my garage door opener, it wasn't opening and closing. When I submitted a ticket online, the website was easy to navigate. I got an email saying what the company's name was and that they would contact me in 24 hours, and they did. The communication was good, I'd give the rep a 10 out of 10 from start to finish on it.

My furnace is a fairly new unit, but there was a switch that had gone out. The technician initially declogged something, possibly because he didn’t realize at first that the switch was the problem. So he had to come back, but he did a great job and was very nice.

We paid for American Home Shield and we've had their service for 3 years now. Recently, they sent out Sewer Medic and the guy was great. I am happy with American Home Shield.

I went back to American Home Shield last month due to the the fly-by-night vendors that the other companies had. Prior to that, we've American Home Shield off and on for 5 years. They could always keep a good price. Also, I don't like the foreign people that you call. The language barrier is awful. But the last technician we had was good, and the timeline for the repair was excellent.

CML Pool and Patio fixed the leak and the techs were awesome. Everything is working perfectly. I placed the claim with American Home Shield online and it was simple and super easy.

Several of my appliances were broken, including the ice machine, washer, dryer and refrigerator. I spoke to the young lady and told her to schedule someone to come to my home between 8:00 am and 12:00 noon versus in the afternoon. She set it for Monday and said that they would let me know as the day gets closer to the representative. And she would let him know the situation. I waited for a whole week, and before I even scheduled with her, I said that if it wasn’t gonna work for their guy, they should let me go with another company because I need these things done and can’t adjust my schedule. She said they would work with me. But on the day of service, she told me the guy couldn’t come. I reminded her that I asked her to just let me cancel if the guy couldn’t come so I could go with somebody else.

We had American Home Shield for several years at different homes, and at the end, it turned out to be a waste of our time and money. They take too long to dispatch a contractor. Instead of sending a repair guy out several times, perhaps they should replace the item. I understood that's what was supposed to happen, but they never did. They just kept sending somebody out. That happened with our dishwasher, our microwave, and our clothes dryer. We just replaced the clothes dryer on our own because we got tired of dealing with them. The contractor had already been out three times but the issue never got resolved, so we canceled our service with American Home Shield.

The counterweight went out and All Valley Appliance said we needed a new counterweight for our washing machine and American Home Shield denied the claim. We've had our washing machine for about 10 years and they assumed we were overloading it. We're a big family and use a washing machine every day. I'm not surprised that the counterweight would need to be changed eventually. I called American Home Shield to cancel the policy. They offered to let me not pay premiums so that I could save up the money to have the washing machine fixed, and then All Valley wouldn't fix it. It took me two weeks to cancel. The customer service rep kept saying somebody was gonna call me but nobody ever did. I had to call them and finally, an email confirmed the cancellation.

American Home Shield sent The Local Plumber to my home. They didn't work out too well. It was not a positive experience with them. I needed them to change one thing, and there was some sort of miscommunication where the tech thought that I was asking for something else that he couldn't do. It was a strange ordeal. I just hired somebody else to fix my issue. American Home Shield was fine. The issue was the company that was contracted.

A motor in the furnace went out. I called AHS and submitted a claim. House Services came out and they fixed it a timely manner.

American Home Shield always kept me informed and up to date on their procedures. When my stove was messed up, they had someone come out and fix it. It was simple. It took a while to get the part, but everything else was fine. American Home Shield took care of the situation and it was good.

It is very important that you get a warranty on any home that you buy no matter if it's a new or an older home. If you choose to go through a home warranty program, choose American Home Shield, because their coverages cover the most important things that I didn't think I would need. Everything was new, but some things happen.

My experience with Demetrius Construction went really well. They came out the day after I filed the claim. The guy was little bit hard on the language, but he was so nice, professional, and fast. It was awesome. He was the best plumber I've ever seen come out and work on anything that I've ever had. I couldn't be happier with American Home Shield. From their app, to submitting the claim, to their responses, and to the follow-up, everything has been just top-notch.

I've had American Home Shield for three years. I'm retirement age and I don't have the money to replace things or get them fixed, so I chose to get a home warranty. They're slow, but they've been good to me. I had a refrigerator that wouldn't get cold and it was easy to submit a claim over the internet at their website. I dealt with Sears before, and they told me that that was who was gonna come. The technician was very nice. It just took over a month for them to decide that my refrigerator wasn't repairable. So, right now, nothing's working well. I've been dealing with a refrigerator in the basement instead of in my kitchen. American Home Shield sent me a gift card invoice to buy a new refrigerator. I'm disappointed with Sears though.

I had a tech from AAA Heating & Air Conditioning come out for the regular maintenance of our unit. They were good and I got the service through American Home Shield. All the questions I had, the rep answered them and overall, I would recommend American Home Shield.

Sears came out for an appliance issue. The main control board was out, and unfortunately, the parts were unavailable. American Home Shield offered me a prorated amount of money to replace it. It's already been replaced with what was there before. Apparently, they had hoops to jump through before they could finalize the fact that the parts were not available. So, it took a little longer than I would have liked, but that's the process when you go through the home warranty.

I've had American Home Shield about three years. My brother had it and he referred it to me. He had a couple of things happen in his house and they replaced the items. It was encouraging to sign up for something like that. He helped me understand that it wasn't a scam. I like the ease of being able to go online and fill out a claim, but I couldn't find a couple things on the list when I went to file a claim on a couple things. I've also had trouble with the technicians' response times. I've called and filed a couple claims, and whoever they're dealing with doesn't do any visits on the weekends. Plus, they block out a four- or five-hour window and I'm out of work for the day. That's definitely something that should be improved to have the technicians do weekend visits.

Our appliance issue got fixed by Dream Appliance Solution and their tech is a very good service repair man. We've had him before and we love him. As far as American Home Shield, whenever I call, I would like to talk to somebody that understands me and is from America. That is a big issue for me. I've had the warranty insurance for many years, and it has been like that for a long time. A lot of people that I know who also have the warranty have complained about the same thing. I left one time for a while because of that. I wanna be able to communicate with people.

Sears came out and fixed my dryer that wasn't drying clothes. They were good. The repairman told me what was wrong with it. He had the piece and he fixed it. I've had American Home Shield since 2006 and I like the fact that they get my claims done. They've been reliable for me. They could lower my rate though.

I had a bad cartridge seal in my stand-up shower. I requested service on American Home Shield's website through my account. Everything on American Home Shield's website is fine. Honest Plumber came out. They're a mom-and-pop spot, and it's really disappointing to find out that a company like American Home Shield would send somebody like them out. They were very unprepared. They didn't have what they needed to fix my shower. They did run to the store, but when they came back out, they damaged the pipe in my shower, which they're refusing to fix, and so is American Home Shield.

My refrigerator would not cool so I went online to file my claim. It took a couple of days to have a contractor come out and check it. They had to get a specialist and now we are waiting for the part that they ordered to arrive. So far, I've already recommended AHS to someone.

American Home Shield offered me a free service visit to service the furnace. There were two techs that showed up and basically, all they did was push the button to see if it would start. It wouldn't, so they called and set up a second service call while they were still there. I was called by American Home Shield and they said, “You're gonna need a new gas valve on your furnace. And the tech has one. And he can install it.” They charged me $125 for the extra service visit. The tech went back downstairs for about a minute or two, then they came back upstairs and said that there was a buildup in the line of our furnace. All they did was clean it a little and it was fine.

I recommend American Home Shield. We've had them with the previous house for three years and in this house since April. Recently, the contractor replaced the hot water heater. They were good and got it done in a timely manner.

I've had American Home Shield for a few years. They've always fixed anything that broke, and I've always had a very good experience with the people they send to get things fixed. They have always been very professional. I had them fix my dryer and it was excellent and quick. When the worker from Sanchez came, he was right on point. I wanted to know things about my dryer, and he answered all my questions, including the age of my dryer and what was wrong with it. He was great, and my dryer was fixed in no time. Within the hour, it was ready to go. The next day, I called my sister up and said, "American Home Shield and Sanchez were excellent. If you ever need that, go to American Home Shield. And if your dryer breaks, it will be fixed really fast."

The refrigerator stopped cooling. Through the app, I did a video chat with a technician. He asked me to check a few things to assess and then from there, the claim was submitted. It was great. I contacted the contractor to schedule, and they were nice and got me scheduled quickly. They replaced the board and cleaned up after themselves. Very professional, and I was very pleased with the service.

I wasn't satisfied with the coverage I had. I gave American Home Shield a try, and it was a good deal. I like that the fee gets paid off online instead of having cash to give to the tech when they get here. The price is right as well. I pay $23 a month which is reasonable. Recently, I had a plumber come out for leaking faucets in my sunken bathtub. The plumber called me that night that I filed the claim, and we discussed my problem. I took pictures of it and sent them to his phone. We talked on a Friday and they showed up on a Monday. They took off the cartridges that were frozen. They knew their job. They were clean, friendly, and on time. However, when I filed the claim online, it didn't have a spot for my particular problem. It didn't have anything about leaking faucets. It just said, "Hot and cold." I used that but apparently, that was for something else.

My ice machine stopped working and it was also leaking water from somewhere. I submitted a service request through American Home Shield and the tech who came out fixed everything. He was very courteous, nice and prompt.

I used Home Shield for the garage opener and 495 Garage Doors answered the service call on a weekend and then they came the following few days after. So, it was seamless. It was very prompt and quick. When the tech came, he was able to fix it within an hour. He did try to sell rollers for the doors. I told him no and he was good with it. The only thing I did not like was their follow-up from their company two days later. The rep tried to push me for the rollers and asked me if he asked me if I wanted them and if I'm sure I don't want. So there was more upselling on the phone end of it versus the tech. I'm sure they get a reimbursement for their contract with Home Shield with whatever work they do, and they get a flat fee, but it felt like over the phone, she was trying to get me to supplement that by getting extra stuff. Home Shield uses certain vendors based on where I live. They do good work. They're just energetic with sales.

I had my AC fixed in one of my residences. I filed the claim online, and the contractor was quick to respond. Everything was good. I’m happy with the service I’ve with AHS.

Something was going on with the motherboard of the garage door and it wasn't working. I made a claim with American Home Shield and the contractor they sent out was Vantage Garage Doors. They did a good job. Overall, I'd recommend America Home Shield.

The heating wasn't working properly. I called American Home Shield and spoke with a live person. The claims process was easy and the tech who came out was from Seabolt's Heating & Cooling. Since the repair, the unit has been working fine. He has done work for me before and I trust him. If I have an issue, I always ask if I can use him, because his father one time spent hours and hours working on my heating unit. In fact, American Home Shield asked to give me a payout, but I didn't want a payout. I wanted it fixed. So, he tried to repair it and I don't think anybody in this world would have spent that much time trying to figure out what was going on.

I was having problems with the valves on a new washer, and so I placed a claim to American Home Shield. They sent F6 Plumbing, and they put on new valves. When I washed again, the water still would run out. So, the service guy said he had to go into the wall to. The pipes were too small and they had to put in larger pipes. It's been only three days and I've only washed once, but I did not have issues. The only thing is he had to take the Sheetrock out where the pipe was. He told me they didn't put the Sheetrock back. I would have to get a handyman. He suggested I call Home Shield and see if they do it. So I called them, and they said they'd look into it, and I haven't heard anything yet.

READ before buying an American Home Shield warranty. I’ve been in real estate for over 20 years, and I’ve had countless clients purchase and use home warranties. I have NEVER had an experience as bad as this. At closing, the sellers paid for a 1-year AHS home warranty. The title company mailed the check directly to AHS. The warranty order was never opened. We repeatedly requested an order number or confirmation—AHS refused to provide either. AHS assured us that they would never cash a check without an order attached. After escalating, their accounting department “researched” and confirmed that not only did they cash the check, but they dumped the $750 into their MISCELLANEOUS FUNDS. I’m sorry—what legitimate company does that?!

AHS is one of the worst "services" I've had the displeasure of working with. Just another parasite sucking the money out of homeowners, while offering hope and relief but instead dragging you along an endless string of smoke and mirrors until they can keep denying your claim(s). If the inspection showed no issues, but there are issues soon after we move in doesn't that indicate the unit broke after the inspection? They claim to provide service for units no matter how old, but they swing the unit's old history against you. I don't care how "unlikely" it may seem.

With American Home Shield, everything usually is a delay of ordering a part or something not available. But on this occasion, they were able to help me the same day. Ukon reached out to me after I had gone to the portal to set up a service appointment through American Home Shield. They then came out and replaced the belt on my home dryer unit. American Home Shield is a fine investment overall.

Everything's been good with American Home Shield and I'd recommend them. They sent out Wemo Appliance Service for a refrigerator problem. It was making noise. They came out a little after 24 hours, but it was pretty quick and they were able to fix the issue.

I submitted a claim for my toilet recently because it just kept running. It was easy to submit the claim. I was given the name of the company and the number. Then the person called and introduced themselves. It’s working fine now.

For my claim with AHS, Joey's Repair Company came out and did some work. The first initial issue that I had noticed was that the freezer never froze. It never got cold enough to freeze anything. A few days later, the refrigerator was warm inside again, so I called them again. I told him the work didn't hold up and they need to come back. He said he'd rather refer me to another company. He didn't want to continue the work.

I've always had a warranty on my home, but I was with another company and I just recently switched this year to American Home Shield. I like that it's easy to be able to set up monthly payments with them. The communication has been wonderful as well. Recently, my dryer was coming on but it wasn't working. I went online to file a claim with American Home Shield and I got a text message saying who the contractor was and that they would be coming a certain time. They kept me informed and told me when they would be coming back out. They were very good. The dryer is working well now, so I'm happy.

I needed some work done in a property that I own where a tenant is living. I did the service request through the desktop in the evening, then American Home Shield called me the next morning. It was less than 24 hours. They assigned Mile High Plumbing and while we had to reschedule a couple of times due to issues on the tenant’s side, they were very accommodating and understanding. They were great to work with my tenant. The third time was the charm, and when they came out, they did the work. They had to review a couple pipes that seemed to be clogged, and there was some concern about water spitting out of a faucet. A different plumber who had come out for an emergency visit a few weeks earlier had suggested it could be the pressure control valve. Mile High Plumbing checked all that and the service person explained everything to me. I was very happy.

We had the same technician to come out three times for our plumbing issue. His name is Brandon and he did very well. He was very knowledgeable and professional. He broke everything down to us. We haven't had any issues since the service. Everyone's coming out and doing what they can.

I had a plumber come out. They had to go and come back because it was still leaking. They finally fixed the job and everything is okay. I would recommend American Home Shield.

Horrible. I wouldn’t even give them one star. I tried to cancel my account with them and they left me on hold for one hour. I had to call back and be very angry and someone told me they would cancel my account and I would get an email in 10 minutes and I never got an email. I had to call my credit card company to stop payment. I was a customer for seven years and this is how they treated me. Terrible. Would never recommend them.

I've been happy with American Home Shield for years. It gives us security. I submitted a claim recently because our heating went out in our house. They sent somebody out and the techs looked at it and replaced a component. That lasted about two weeks then, all of a sudden, it happened again. I called them back and they went up there and they replaced it again. It’s been working fine ever since.

American Home Shield is poorly designed for follow up on claims opened and even when a claim is not completed yet, the claim status is not reflecting the situation. I had opened a claim for a dishwasher and the issue was not fixed but the status was set as completed. I called service support and their poor follow up and follow through made me waste few weeks with no results. We could not reach the service provider for weeks and even with management escalation nothing was done. They told me to open another claim and pay again the fee! UNACCEPTABLE!!!!

A part went out on my AC unit. I put in a claim online and it was very easy. Then I ended up calling American Home Shield because they were going to send me some other company but I really wanted Ronnie Jones because they fixed my AC unit two years ago. So, I ended up swapping the assignment to them. They were in and out so fast. Since then, everything works perfectly. I loved the prompt service and it was very convenient. I would recommend American Home Shield. It's a little pricey, but it's worth it to me.

The initial issue was a couple of problems with the motor. There was black stuff around the vent that went to the icemaker, making the icemaker break. The contractor replaced the motor and said, “Try to see if it works.” He said that since he replaced the motor, it should work. If it doesn't work, then I’ll have to manually defrost it, unplug it, open the doors, and leave it for 24 to 48 hours to defrost. He said to give him a call if it doesn’t work and he’ll come back to see what else is going on with it. But the ice maker is still broken, and I’ve been buying bags of ice for over a month.

The contractor came out and the guy was extremely rude. He was kind of talking to himself, saying that we don't know how to maintain the dishwasher. I didn't feel comfortable with him. He was telling me that he was not going to do complete repair at that time. He took out a piece of that dishwasher and left it on the floor. And then he didn't tell us anything.

American home is a fraudulent scam business! They do not pay out on claims! My air conditioning unit went out. I contacted american home shield. File a claim. It took them over a month to get someone out to my resident. The Mays air conditioning repair technician advised them that the compressor had went out and needed to be replaced! American home shield denied my claims saying it was a preexisting issue! I contacted mays heating and air. They clearly stated they did not say it was not say it was pre-existing issue because they can't determine that! So my claimed was denied on all levels yet they still trying to steal money out my account! Do not use american home sheild for reasons they are thieves that not gonna pay out. They are false advertising!!!!! My name James **.

Our water heater went out on a Thursday and they could not send a plumber for 6 days. They do not have any vendors that work on weekends and if the plumber states they are available even though it is 6 days out, they will not send anyone new without first contacting the vendor, which then delays the process longer. I have had 3 instances to use them and every time it was a week to 10 days before they could send anyone. I have cancelled my contract. Not worth going without hot water or a heater for that long.

We called American Home Shield because a microwave oven had gone out. It took a few days to get them to come out. They changed the fuse in it and it was working for three days, then went out again.

American Home Shield's site was fine when I submitted a claim for my refrigerator. The service was terrible.

I called American Home Shield for my dishwasher. A guy came out and worked on it. He was a nice person.

My refrigerator won't cool and then cut off, cool and then cut off. I called American Home Shield on September 21st for them to work with me on the repair of my refrigerator. The contractors they sent were not good. One came and lost a part of the refrigerator. He took the bolt in the back and the bottom of my refrigerator with him. When he came back, he tried to say he didn't have the part. Even right now, I don't have the bottom of that refrigerator. The first person couldn't figure out what was wrong, but he told American Home Shield we have to order a part. When I called and asked if they sent the order, they told me American Home Shield hadn't gotten the order. I reached back out, still no orders.

We usually call in and put in a service request but it takes the people a long time to even understand what we're trying to explain to them about a problem. But we've always had very good service whenever we called them and we're able to get the information across.

I’ve been a customer of AHs for years, this company denies claims with a lot of excuses, of 10 claims they only cover 2, don’t throw your money, I feel scammed, the customer service representative hang up the phone on me, I can believe that they also charged me a fee for canceling, so disappointed with this after been a good customer for years, not recommended, see feedbacks first, don’t fall for this scam

I have a 10-year-old water heater that is electric and solar. It was high on my list of things that would probably break, and it did. It started leaking water inside the house. When I submitted a claim over the phone with American Home Shield, they said they wouldn’t cover it, they wouldn’t touch it. I’m very unhappy.

This has been the worst experience that I’ve had with a warranty company. I don’t like the guy that American Home Shield sent to my house. He’s had an attitude every single time he’s come. It’s been terrible. He’s been extremely rude to my wife.

American Home Shield has a great process, somewhat. I had a claim with them where my refrigerator wasn't cooling. The contractor who came out was awesome. Now everything is okay, so it’s excellent. But I also had a claim with the HVAC, and that was a little bad.

The claim was for a Moen faucet that has a sensor touch, and it had gone bad. And the downside is it's hard to get water out of it totally when the sensor doesn't work at all. So, that's why they came out.

I've been with American Home Shield for 15 years. And I used to have them for my rental house in Washington and had very, very bad experiences with them. But my husband got hurt in Iraq. And he can do most everything or used to be able to, but now he can't. So, I have to get back up. So, I sold the rental house, finally. And now, we just have it on this old house that we live here in Weed.

I purchased the Platinum plan— the highest tier available to me— with the expectation that it would protect me from the kind of routine yet potentially costly mishaps that can occur in a home. My garage door fell off its rails and got stuck open, a situation I had specifically been looking to safeguard against. After discovering the issue, I used the company’s online portal to schedule a service call and paid the required fee.

I had two claims with American Home Shield so far. The guys they sent out are very professional, kind, and patient. The light over my sink didn’t work, or so I thought, so I reached out to them and paid $100 for the guy to come out. The guy asked where the switch was, and I showed him. It turned out there was a different switch for that light that I didn’t know about because nobody told me. I was so mad, not at the guy, but at the Realtor. The guy apologized and said that if he could give me back my money, he definitely would. But he did come out and show me where the right switch was, and I understand.

My AC was tripping a breaker, so I went on the American Home Shield website to file a claim. That was easy to do and it also makes it easy to see how they're following up on claims. They sent a contractor who was very nice, knowledgeable, told me what was going on, and fixed the problem.

We had an AC problem and the service guy from Crispy Air & Heating told me that the coolant had been leaking and it froze the entire compressor unit, and we had to refill the coolant. It's really costly, so I would have ended up paying $2,000 to $4,000 out of pocket and American Home Shield wouldn’t have covered it. Or I could go directly with him, and he will be able to fix the situation as soon as possible and refill the coolant in the AC. I told him it hasn’t been a year since American Home Shield replaced the compressor and it’s a brand new unit, but he kept arguing with me, insisting I needed to replace the coolant. After a couple of days, I read the report he submitted, and it was replacement of the compressor coil, which was totally different from what he told me.

I’ve had AHS for almost five months now and what I like most is that the coverage that I'm able to get is in my budget range. I got them when the warranties for our appliances had expired.

I had two issues with the plumbing. There was a leaking hose bib off the house. But the bigger issue was a leaking water main line that was coming from the meter to the home. And there was a T-valve and the water may split into a couple of different branch-offs for the sprinkler, for the pool, and into the house. And one of those Ts was leaking.

We had something that has been going with our dishwasher since August. Sears came out, and I was very unhappy with them. They had a part, then that one went bad, then they came out again and ordered another part. It went back and forth. So, I finally asked for another company, and Buckley came out. The gentleman was very nice, informative and took care of everything. 90% I will recommend AHS. The last time was just a bad deal.

The AC’s capacitor went out so the motor wasn't turning and no air was blowing. Originally, there was another company scheduled, but they never sent anybody. Their technician called and said he will be here shortly but he never came. I called their company and said they won’t be able to schedule anyone until the next week. So, we had to cancel and then Advanced came out right away. They have the part on hand. And they got everything up and running the same day. It was really quick.

I filed a claim online to American Home Shield because the breaker kept tripping when I turned on the AC, and the response time was quick. The contractor did a good job and left everything clean.

I had an excellent interaction with American Home Shield’s customer service. The representative was very communicative, nice, and explained everything to me. They always let you know where you stand, which is a good thing. They don’t leave you in the dark on what’s going on. They're very upfront, so I have nothing to complain about.

I had two outlets replaced and reset ‘cause they were not working. I called American Home Shield, and they sent Jets Electrical Installation out. He was very professional, told me what he was gonna do, and he was done. It was easy.

United Air Temp has been out several times over the past 12 months. This time it was for plumbing, the kitchen sink, but the other times were for air, for the same exact reason. The kitchen sink was fixed the first time, but for my air, I had to have folks come out continuously.

My experience with New Generation Electrical Contractors was terrible. They came out, said they would be back, and never did. After that, they stopped answering calls. American Home Shield reassigned the work to another electrical company, and that company stood us up on two different occasions. This all started back in September, and it still hasn’t been fixed.

We have something that is going on. I filed a claim to AHS and the contractor came eight appointments for something simple to be fixed and it hasn't been fixed yet. AHS takes a while and they work with not the best company.

Our plumbing issue went okay. The contractor from AHS responded the same day and come out the next day. He was able to get everything fixed, but I've got another issue now I need to call them about.

I’m dissatisfied with American Homer Shield. I had a service call for my AC unit. The condenser motor froze, so they called an HVAC company which came over and inspected it. The guy told me that I was low and freon, so they charged me close to $300 because American Home Shield only pays $10 a pound.

My refrigerator ice maker stopped working. The contractor was very professional and worked well. I’ve had nothing but good support from this company through you AHS which I’ve had for more than 10 years. The technicians sent by AHS are good.

I had a tune up of my heater done and Comfort Pro came out. They contacted me the next day to schedule. There was a small component needed, so a rep from American Home Shield with an accent called me to confirm that and asked me if they could charge the card. And they did, then they replaced the part that Friday. I still have a work order open for my dishwasher, though. It was actually two appliances, my dishwasher and my washer. The person that came told me the washer was no longer repairable so I will receive a gift card from Lowe's, which I did. And for the dishwasher, he said that I needed three parts. But it's been a little over three weeks. I actually received an email from American Home Shield yesterday in regards to that claim, but I haven't heard anything from the contractor.

I had a dryer go bad and it took a month and a half to get it fixed. I had to finally get it replaced because after we got it running, it broke again a day later. In the end, I can't complain because I got a new dryer, but to be without a dryer for over a month with a family of five, that was really bad. The technician was blaming American Home Shield. He was horrible. I called a couple times and it was always voicemail. Even American Home Shield couldn't get ahold of them. They need to get people that are more reliable. They fixed the problem, but it's just way too long.

I needed a few things from American Home Shield and we got it. I didn't have any issues. Everything went smoothly. I’ve had it since I purchased my home last October, but this was my first time ever doing a claim. I actually had my grandmother call. She's the one that mostly stays in my home, so she took care of everything but kept me up-to-date about it. She was satisfied. So if she's satisfied, I'm satisfied.

I used American Home Shield not too long ago when our well stopped working and we had no water. Fortunately, I added the well when I got my policy, so we were covered. I put in my request online, then someone called me within 15 minutes. They asked me if somebody would be available the day after, but I said that we didn’t have any water. So she reached out to whoever was gonna come the day after, and came back on the line and said he’ll be here within the hour.

We've had American Home Shield for a few years and everything is good. We had a claim where the disposal wasn't working and we weren't sure if the issue was electrical or disposal, but the technician figured it out. It was some GFI on the disposal that was triggered due to some electrical issue.

We've had American Home Shield for five years now, since we bought the house. Overall, the customer service has been good. But there's been a couple of times where it was challenging. We call them to submit claims and sometimes you have to go through several representatives, but they have always been good.

Do your research because there are other companies out there. As soon as you make a claim, American Home Shield has someone to call. It's the other people that they call. I don't know that vetting process, who they call or if they look for the cheapest person. But they definitely have somebody to contact you within 24 hours. It's also not difficult for us to go on the internet and push a couple of buttons to submit a claim. But with my ice maker, the claim took almost three weeks.

The dishwasher in the rental house wasn't working. It wasn't heating the water, and the spinner on the bottom under the lower roller had broken apart and had melted on the heating elements. I called AHS for service and they sent a Sears guy the next day who came in, looked at it, and said he didn't have the parts and he had to order them. I pretty well described the situation, and I gave the model number and the serial number so I kind of thought they'd come prepared.

I've also had good service in the past from AHS. I've got a few different homes and I have them all insured for protection with American Home Shield. However, there was an instance in the past where they didn't warranty something because the technician didn't know how to repair it. They basically deemed it was unrepairable.

Customer service from AHS is very good. We've been filing our claims online and we've had no difficulties at all. They also send technicians pretty quickly. It's all been a pleasant experience and there are no complaints at all that I know of.

I've been with AHS for over 20 years and I haven't had any problems that I hear other people have with other home warranty companies. We had one slight hiccup a long time ago but a lady from their office took over and she resolved it quickly.

American Home Shield did great on our claims for a washer and a dryer. However, their price is pretty expensive.

We didn’t have a working dryer for over a month. The fuse kept burning out and that was preventing the dryer from drying or blowing hot air. The tech came four times. He tried replacing the part three times and did his best until he finally said he’ll just put an order for a new dryer. That contractor was great, and I had used them outside of American Home Shield. It was pretty good.

I had a horrific experience. I feel like American Home Shield and the contractor worked in tandem to scam me. I have issues with the washer and the hot water heater, and they wouldn’t cover both of them. We bought a house and had it inspected, and the report showed that the hot water heater was working. When we moved it, we found out it doesn’t work. The contractor said it’s a preexisting condition, which cannot be true because the inspection report said that it was working. They said they had to replace it, but they didn’t look at anything or find any broken parts. I then ordered another contractor that I had to pay for out of my own pocket who was able to identify the problem and what needed to be done.

Over the years, I’ve had ups and downs with American Home Shield. There’s stuff they cover, and there’s stuff they don’t. There’s also a little bit of finagling to find out how to get things covered. But they waived the service fee on my latest claim because I put my other house on the contract. That’s very, very okay business. My interactions with them are straightforward, and the people are honest.

I’m happy with American Home Shield. They sent out a contractor two days after I filed my claim with my AC. They found that there was a bad part and they replaced it. It was fixed the same day, and I haven't had issues with it since.

I had a plumbing leak. American Home Shield told me they’d call within 24 hours to set up an appointment, which they did. They came out at the date and time that they said, they repaired it, and I was left with instructions of what the next steps would be. I’ve done this in the past, and it hasn’t been a problem. I usually file my claim online because it's very easy.

I filed a claim with AHS for my refrigerator and they sent out The Repair Center. I’ve got another call in about a water heater with A1 Plumbing. For my freezer, a part was broken and they had to order that part. I had to get a different company because it was a closed system and the original people didn’t have the certification, but they got it fixed. The contractors were very good and super professional.

AHS sent out Complete Air Mechanical for my AC. Everything was great. We’ve been with you guys for a couple of years and we’re familiar with the technicians. They have a very good customer service. We like AHS, but the thing is there is a lot of dead time. It takes 24 hours to put the claim, then the vendor takes another day or so to give you an appointment. Unfortunately, a lot of those things are urgent stuff.

We had two plumbing issues at the same property that happened within a couple weeks of each other. One was a leak in a faucet in a bathroom sink, and the other one was a garbage disposal leak. We've been a client of theirs for years, and we have a number of properties that have warranties from them because we have rental properties. And through the experience that we've had in our city of Santa Fe, New Mexico, they have one plumber that they always send out. And five years ago, he was acceptable. He did what needed to be done and it was properly repaired. But in recent years, for whatever reason, he has become a much less effective plumber.

American Home Shield gets people out pretty quick, but they get companies that don't do great work, and then they have to call them back. I haven't been impressed with any of the air conditioning companies that have come out. They've had to fix the same thing three times. The price is awful, too. If you ever have to use them for anything, they go up in price. If you don't have to use them for anything, then they're cheap. But I’ve had them for five years and they're okay. It's not always American Home Shield's fault.

I bought the house July 2nd and the Realtor bought the warranty. I had to call them when my bathtub was leaking. I had made myself a salt bath, and when I drained the tub, I had water on the floor. Lanham's Plumbing said that it’s not covered but they would fix it for $800. American Home Shield doesn’t fix bathtubs. But I've got high praise for Lanham's. The guy was really nice. When I had a shingle come loose before, I called American Home Shield about it and they said that they don’t do roofs. But I got ahold of the people that put the roof on and they have a two-year warranty, so they fixed the roof. I wouldn't recommend you to spend $700 on them.

The last contractor I had fixed my leaking tub faucet. He was great, honest, and fixed it fast. He even took time to show me how to turn my water off in the case of emergency.

I’ve been with American Home Shield since 2019, but I’ve been thinking about finding someone else that would do better. I recommended people to get the warranty when I first signed up with them. At that time, I didn’t have problem getting anyone to come out to work. But right now, I probably would not suggest it because of the fact that they don’t always have someone. It puts more of a hardship on me, because I have to wait past 24 to 48 hours. If they can’t find someone, I have to figure out who I need to call. That can be a little hard because I don’t know who’s reliable. If I call my neighbors, they’re old too, and some of them can’t remember who they used.

I made a claim in July for my washer and I didn’t get anything done until October. I was upset. I think they should do better when it comes to getting a second opinion. If something can’t be fixed, instead of saying someone is coming, at least check up on it. I had to keep calling American Home Shield to ask where my part was and if there’s something going on. I couldn’t get in touch with Sears, only American Home Shield.

I had an issue with my garage door. The technician went to the house probably two days after I submitted the request. It's been almost four weeks already, and I have not heard back from AHS, which is very concerning. The tech sent me a quote for 4,000 something dollars and said they can repair it the next day, which was outrageous. I told him no, that we have to go through the process with AHS. They mentioned something later about the sensors, that they can repair it and said I can take the cashout. I told them I’m not happy with the situation since I don’t even know what's been reported.