American Home Shield Reviews

The washing machine was leaking water and I had to go on my phone with American Home Shield. They got me in contact with somebody and sent them out. The tech fixed everything. The experience with American Home Shield has been great. The contractors come out very quickly and get the job done.

Our AC went out. The techs came in three days and it was horrible. It was almost 100 degrees that week. But they seemed to know exactly what was wrong. They fixed it pretty quickly. I like that I get stuff fixed through AHS and that I don't have a huge payment to fix something every time something breaks. But it would have been nice if things get fixed a little quicker.

I had a clogged drain. I called American Home Shield and it was difficult to get ahold of them by phone. But it was a breeze when it was online. Then, the tech came out and took care of the problem. He was fantastic and very courteous. If I asked him a question, he was able to explain to me what was going on. Since then, the drain has been working perfectly and I didn't have any problems at all. I'd tell my friends to get AHS, too.

I submitted a service request for a fuse that caught fire and it was easy. I got the contractor's name and their phone number, and when they went out, they called me afterwards when they fixed it. Overall, we've had good service through American Home Shield, and it's been fairly timely.

All the time, the representatives are good when I talk to them, and I don't have a problem with them. The problem is the people who do the job. Silver Star was no good, and I don't recommend this company to anybody. The dishwasher was out, and when the guy came at the house, he looked at it and just touched it a little, but he didn't fix it. He didn't open the control panel.

For the most part, the service of AHS has been great. There was one time last year when they couldn't seem to find somebody in our area for something, though. But the claim process was great with our recent air conditioning claim. The guy was really friendly and did a good job.

Our AC unit was not kicking on. Within 24 hours, a contractor came and did the fix on the first time. We were very happy with American Home Shield.

I was very, very, very frustrated with American Home Shield. I can't talk to anyone in the United States. I can't talk to anyone without an accent, and they didn't listen to me. I broke my ankle, and then the air conditioner went out. I had two weeks leave time for somebody to come and the vendor said, "Well, you might want to call back and see if maybe somebody can come sooner." I did that and they canceled my appointment. After two weeks of being in a hot house with a broken leg, I had no one coming. I was beside myself. When I asked American Home Shield for other people, they gave me people that weren't even coming to the area. It was a total waste of time. I was furious. I hate it. Finally, my husband got on the phone and got them to admit there is no one in United States even.

The well pump died. The techs came that day but they couldn't help until the next day because they had so many things to do. They're great people. AHS has been reliable and their contractors have always been good. Their fee is reasonable. Overall, we're satisfied.

Hornet Appliance Services, the contractor, has been out several times and they’ve been great every time.

The ceiling fans were not working, and then their electrical outlets were shorting out. I spoke to somebody at American Home Shield. She was engaged. She listened and set up the appointment for service. The tech from Quality Electrical made a couple of visits. He was in and out very quickly. I also had something put in for plumbing and the plumber did half the job, but he didn't come back. So, American Home Shield reassigned it to somebody else. I'm still waiting for that person to come out and that's been about three weeks.

It was very shaky at the beginning when I joined American Home Shield. If you called anybody, you spoke to somebody in the Philippines who knew nothing. My account on their website was wrong. They said that my account was cancelled when it wasn't. That was the previous owner. But it got straightened out. I've had a claim for the roof, plumbing, air conditioner and garage door opener. Doing a claim online works better than speaking to somebody that has no idea what they're doing. You go online and choose what the problem is. American Home Shield takes your 75 bucks and sends you whoever the approved vendor is. The garage door opener claim worked well. They had to order the part because they didn't have the part on the truck. They got it in a few days and it got fixed before it totally broke.

I had a problem with a leak in my toilet tank. A contractor came right out, and they fixed it. They were excellent. They prepared everything that needed to be done. This is my first experience with American Home Shield and I was happy with it.

I opened a service contract on July 23rd regarding my A/C unit. A new condenser unit was approved for purchase, or so I've been told. I've given the approval that I will cover out-of-pocket costs. Each time that I call to inquire if the unit is ordered, the representative tells me, "We don't have that answer from purchasing." Needless to say, it's hot during the summer in Louisiana, very hot. I just need an answer.

I had an issue with a garbage disposal and it was taken care of quickly. That was convenient because I tried everything that I knew but I couldn't get it to work. But now I know that if it happens again, I know what to do. Every time I call for a problem, it doesn't take AHS long to come and take care of it. And generally, when it's done, it's one, two, three.

The company did as I request and refunded the 1 service call. I am still a repeat customer of American Home Shield. This was my only bad experience. However, issue has been resolved. Still only deserves a 3 rating. As they are still doing business with that dishonest garage door company.

The booster pump was still working, but it was noisy. Then a few weeks ago, I got up and the main pump was making a horrible noise. I knew that meant the bearings are going bad. I called American Home Shield and it was very easy to get through. The person I had was easy to understand and this process was really good. It went very well. I called them on a Friday and then Shocker Pools came out the next Monday. They saw the problem, ordered the parts, and by Friday at noon, everything was back up and running. They ended up replacing both pumps. This time, I was very satisfied with American Home Shield. But a year ago, my hot water heater went out, and it took two weeks to get it replaced. I was very unhappy about that.

My AC went out. The techs came but they have a little bit more fixing to do. They have to come back out. But they did a temporary fix, so it was perfect. I like that with AHS, if something happens and you can't fix it, they come out right away and they're on it. Also, my dryer stopped working. The guy fixed the heating element and in less than an hour, it was done. The only bad experience I had was when my washing machine started leaking water. Sears was supposed to come out on a Friday. We took time off from work and we were waiting for the technician to come out. But he never did and they didn't email us till Sunday. I would have liked to be notified the day of.

I had a claim for the hot water heater and American Home Shield’s part was good. But the price that the plumbing company charged to put in the water heater was very steep. I had to pay $750 out of pocket. American Home Shield should warn you ahead of time that there’s gonna be that fee for the service part.

The AC went down and the guy that fixed it was very knowledgeable, professional, and courteous. He told me that something made the capacitor go bad. So, that was how thorough he was and he showed me. He had everything done inside of an hour. It took a week and a half to two weeks to get him down but it was really hot and a lot of AC was broken. So, it was understandable. He wasn't slow, he just had a lot of work.

We have two air conditioning units. The first time a technician had to come out, we had to have a service request for each unit. I didn't know that so that was disappointing because they were already out here and both air conditioners needed the work done. The technician said to make sure to call in because if you do it online, it's just going to show that the unit one needs to be serviced again and he wouldn't be able to touch unit two. That was dumb. I had to pay $75 per time a technician came out and for them to come back out again. They also just put refrigerant in the unit, which was great, because it works fine now. But I had to pay an additional $300 for that. That aside the technicians were fine and they fixed the problem 30 minutes each time.

A service guy came out and checked a few things. He was personable and he knew what he was talking about. Went right to the unit and did a few things near the unit outside to make sure there was no problem with growth from some plants. It turned out that wasn't the issue. He cleaned the unit out and he did everything he could think of. He felt like it wasn't the AC particularly.

I had a terrible experience with BestWay Mechanical. We will never use them again. The tech knew the pilot light was gonna go out again but they were just trying to get more money out of AHS. I called them back and said, “Hey, can you get back out here?” They said, “Oh, no, we can’t back until the morning.” Also I never got a water tank from AHS. I ended up having to go to Home Depot to get it myself. I paid $100 for nothing. I could have used that for the brand new hot water heater that I had to pay for because I couldn't wait for them.

There was some leak at the base of the toilet. It was fixed really quickly and I haven't noticed any other damage since. I've been happy with everything, except the customer service. American Home Shield outsources it to another country and the reps are hard to understand. We're not speaking the same language.

Recently, I started noticing a little bit of water under this sink and realized that it was coming from the disposal when it was on. I called AHS and Professional Plumbing came out. The tech had to replace the disposal. He was fine. He had one with him. So, he didn't have to go someplace to get it. He put it in right away and it didn't take him very long. It's working fine now. We've had good luck with AHS. This is the fourth call we've used them. The first one, we had moved in and the disposal was not working. The guy fixed it and showed us what to do if we ever had a problem with it like that again. We also had an electrician out one time and he was awesome, too.

We had an issue was the AC. At first, the tech did a temporary fix. Then he was able to come back out and then fix whatever the issue was. I would recommend AHS.

The service with American Home Shield is pretty good. There's just something that I would like to see changed. They need some kind of amendment because sometimes you got to wait for a particular contractor to call you back. I got a plumbing problem. American Home Shield is doing all they possibly can. I understand that but they should be able to send another technician to handle my problem instead of me waiting for this one person.

There was water leaking on the floor from the refrigerator and the technician from Laha's Appliance Repair came as soon as they got the call. He was very professional and knowledgeable. I told him what was going on and he listened carefully. Then, he looked at the refrigerator and found out that there was ice in the bottom of the freezer, indicating that the frost water was pooling there. He said that was fairly common and that he had seen it before. Apparently, the drain was clogged and water would run out through the door and along the side, and leak on the floor. And we have hardwood floors, so that was the concern. I have an engineering background and I don't know refrigerators, but it all made sense because he analyzed what was going on, then he showed and told me about it.

Comfort First Heating came out and they were good. I called them on a weekend so they didn't get in until Monday. It wasn't emergent so they were on time. Nobody has beaten American Home Shield outright. I picked up a different one that would repair everything with my refrigerator freezer because they don't repair ice machines. But AHS has replaced several appliances as well as condensers and compressors for the AC system at least twice over the years. My neighbors picked up AHS too because of me. But they had a bad experience versus me and got rid of it. Some places cover the roof and AHS didn't when I got mine.

The gentleman showed up and troubleshot the problem. He told me that he would have to order the parts. They're scheduled to come tomorrow and finish the job. I like the fact that American Home Shield puts us in touch with somebody who can do the work that's necessary, and I've got a $75 copay, and the rest is covered. So it’s hard to beat. Everything has been spot on. The contractors that they have put me in touch with have always been exemplary in their response to me as well as their ability to take care of the problem. I've had no complaints at all other than the premium is a little steep, but so is the repairs so I get it.

The guy came out and fixed the leak right away. He was very good. The customer service at American Home Shield was good too. Everything was very professional.

The process in terms of having to pay the service call upfront is what one has to do. I would have included both the panel on the refrigerator and the microwave because they were the same type of issue, but someone submitted the request to American Home Shield for me and they didn’t. The one thing I am not thrilled about that we couldn't go back and revise is that, “Well, can you just look at this as well? This is the same thing.” That didn't feel that great, especially because it was a GE specialist that came out, and the refrigerator and the microwave were both GE appliances. Plus, it was specifically the control panel on both.

I'm satisfied with American Home Shield. Recently, the dryer and the refrigerator were not acting correctly. They got both of them fixed, so I’m happy.

Water was running and it was flooding my kitchen. I had a good experience submitting a claim. I got really helpful agents on the line and they worked to get someone out. The problem happened on a Friday evening and they got someone here on Saturday.

Everything's been great with American Home Shield. The only concern we had was the delay in getting someone out here when the air conditioning went down. This time wasn't so bad because it just needed Freon. The house was fine then, but when the fan motor broke, it took them almost a week. So, we had to move out of the house and get a hotel for a couple of days. Other than that, the guys came out and did a good job.

When I have a claim, the process is quick and easy. The price has stayed pretty consistent. The contractors have always been good. When I had a claim for the AC, the contractor was really professional. They showed up when they were supposed to and fixed the problem. It went really good.

I had an awesome experience with Mike's Clean Air. I submitted a claim with AHS on a Sunday night and nobody called me. It was a little concerning at first. But I got a call from the technician Monday morning. He came out just a couple of hours later. He was very punctual, did great work, fixed it quickly and it works now. A lot of positive.

We were getting an error message on our stovetop and the tech wound up resetting it. He turned off the breaker and turned it on because sometimes you just get that error message. He said that should fix it. If it doesn't, then we need to replace the top. In the past, we had an issue with some plumbing work in the bathroom and we also filed a claim with American Home Shield, and it was taken care of.

I logged on American Home Shield's site, requested a dispatch, and was contacted within a business day or two. The contractor was extremely helpful. The technician was an hour or less. And my issue was resolved. The air is cold now.

The locksmith was wonderful. He did things quickly and easily. I appreciated the work.

The technicians who came to fix my AC unit were professional. They vacuumed the water out. Every now and then, I see water on the floor. On the whole, American Home Shield is a really good company.

I used the service for a dryer and the tech I got was excellent. AHS was easy to work with and kept in constant contact with me. It's cheaper to get things fixed through them.

My air conditioner went out. We had to wait and it was 100 degrees all week. But that wasn't American Home Shield's fault. The tech was very good. The contractor had to resolve the problem after they ordered a part. It was quick. Appliances, equipment and plumbing will always go out when your house is 20 years old. So, it beats having to pay out of pocket every single time and hire somebody to come in that you don't have to try to figure out who to call. AHS does all that work for you.

The company that American Home Shield sent out finally for the stove was satisfactory but the home warranty in itself is very disorganized and they're not clear with their warranties, stipulations, and policies. I had to call AHS several times and keep up on it just to have them send the order to the company to the technician to have him come out. They kept saying they sent the order to them. So, I would call him and he would say he never got it. So, it's just back and forth, trying to get them to do what they said they were going to do. And eventually, it went through.

I'm a member with American Home Shield. So, whenever there was a problem arose in the house, I would pay whatever my deductible is with them, and they find a suitable company to come and help, wherever the problem was. We didn't have any AC for two days. And when I called them, they found someone in the next couple of days. It was a motor that had gone bad in the AC unit and they fixed it. The guy came in here. The tech was very professional, found where the problem was and resolved it. It was about 90 degrees in here and it was hot. So, he had to work on it and he worked on it and he came up with the solution to fix the problem. And we have air now. So, I'm happy.

I really like American HomeShield's service. I like how they respond very quickly. My AC had a low level of Freon. The tech had to add some of that. I love AHS. I used to have it with my first house and I'm glad I found them again.

For my recent claim with AHS, the air conditioner would not cool. The techs were able to find a leak in the system and they were able to repair that, charge it, and get it going. When they were troubleshooting it, their original determination was that the coil was bad and that the leak might be in a place where they would have to replace the whole outside unit. Through their troubleshooting, they were able to discover that it was a leak in a place that they could repair and they repaired it and it was all good. In the meantime, I got a message from AHS saying, "The determination is that the outside unit needs to be replaced. It is not covered. That'll be $600. It is wear and tear." I was very disappointed. Though it worked out okay in the end, it diminishes my trust in the American Shield and that anything that goes bad is going to be determined as normal wear and tear and I won't be covered and I'm paying for nothing.

Mr. Rooter did the bathtub. They came in and did what they said they were supposed to do. But I’ve had problems with it in the past. It has been eight months since the last time we’ve had to do this. I assumed that it was hair from my daughter that was clogging it up and slowing it down. But the tech showed me exactly those old metal pipes. They started corroding from the inside. And he said it makes it to where they don’t drain as well. He told me that it needed to be replaced with PVC so it would get fixed. But he said all that he could do right then was to run that thing through there. And he said that if I continue to have problems with it, I should turn it back in. It’s not draining as fast as it once drained, but now it does drain. And it’s draining faster than it was draining before the Mr. Rooter came.

The drain in my bathtub needed to be replaced and the contractor got the work done. Typically, when I put in a claim and American Home Shield tells me the company name, I will call the company and see if they received the request. At that point, they will tell me where I am on the schedule and if it isn't the next day, it is the day after. It was less than 48 hours when Draingo, the contractor, came. The repair guy had to purchase a part and it took him about 20 minutes. Once he came back with the part, it took 10 minutes.

American Home Shield has been trying to collect $100 from me for a claim that I already paid. First, they sent Austin Heating & Air and then, Austin Heating & Air wanted me to wait seven days for them to come back again to fix the AC. My renter couldn’t wait that long, because we had triple digits, and he was staying at a motel. And this guy wanted me to pay another $100 service fee for Air Solutions. I asked why. AHS offered to give me $100 credit to cover the other service fee from Air Solutions and I don’t know why. I called them in the past, and they said they already clarified it, it's in my notes, and not to worry about it. But they keep trying to charge me $100 more. But the contractor did excellent service. They replaced the capacitor. The guy fixed it right away and didn’t have to go anywhere. At the very beginning, AHS wasn’t that professional. But lately, they’ve improved the service.

I really appreciated American Home Shield’s service this year. I have invested in this since I bought the house five years ago and have used it on a couple of occasions. This summer, I've had two incidences where AHS had just kicked in big time. I had a bad leak under the sink because my garbage disposal went out, and somebody came and replaced it. I had a 35-year-old dryer that had a plastic part that started breaking after 35 years, and it was snagging my clothes. So, we looked for the replacement part, and it could not be found. AHS said, “Well, get a new dryer.” So twice this summer, I’ve used it in a really big way.

My air conditioner was leaking and it leaked in the walls. A plumber came out first and he fixed the leak. Once he fixed the leak, he told me to make sure I check with the air conditioner and to make sure have them come out afterward to make sure everything was secure with the air conditioner. They did that. Overall, American Home Shield does a good job.

My washer was not working properly. Somebody came and did a full resource of it to check what the problem was. He kind of pulled it apart and found out that it needed some shocks and that the tank wasn't holding its balance. So, that's why it was kind of wobbling all over the place. They had to order those parts in order to get it fixed. They came back after everything was ordered and he could make it work. I always put my claims to American Home Shield by phone or by my computer. They call me with the time and the name of the company that's coming out. I love my service.

We made a claim about our swimming pool system using American Home Shield. GH Pools came out and had everything fixed. It was good service.

I had someone out for the AC unit for a basic checkup. The dude from Young Mechanical informed me he made sure everything was running well. He was awesome. But when I call AHS for a claim, I stay on hold for a long time, which is not amazing. I can do the claim online but for example, if I have two issues I want someone to look at, I have to call and wait on hold for 30 minutes to get someone from AHS. The contractor can do multiple issues, but they can't work on a ticket unless AHS has it in their ticket.

I had, in the past, both used American Home Shield's app and the web interface. I use the web interface a bit more just because I'm usually in front of a computer. But both of them, pleasant experiences. My HVAC was not able to keep the house cool. Fans were coming on, but it wasn't cooling. I put in a claim with American Home Shield. I did the normal claim process online. They somehow magically got me in the very next day after I had my claim. They were able to get Island Breeze out to me. They were able to diagnose and solve the problem within two hours max. And my house was already cooling by then. Like most of the nation, we're dealing with a heatwave. So, it was nice to have them.

Overall, American Home Shield is good. We get an understanding of what the issue is for $75 then make a decision as to what are the next steps. The downside is that we don't always get the same companies. We don't know who we're gonna get, and it's hit and miss. We had one which was horrible. The guy showed up late, and he was illiterate and rude. This most recent one was excellent though. We had a leaky pipe in the garage, and the fellow came in and fixed it. They came in twice. Once to evaluate it, then they came back. Unfortunately, for him, he was working until 6 o'clock on a Saturday night.

I was seeing a puddle on my kitchen floor. I called my American Home Shield and told them what the problem was. They gave me the contractor's name and phone number. They came out at the time that they said and fixed my problem on the same day. I was in the kitchen when the technician was doing it and he showed me what he was doing and where a lot of the water had accumulated under one of the baskets there. He thoroughly explained it. So far, I haven't noticed any more leaks or puddles.

Sometimes I have trouble with the claims representatives. Some of them try to help me but some of them don't care. They aren't helpful. I won't get American Home Shield again. They pay $10 on freon which is embarrassing. Freon runs well over $100, sometimes $200 a pound. I’ll go with another one that pays on freon. Also, American Home Shield has gotten pricey. There are a couple of other warranty companies that offer that aren't more expensive. I had a claim last year and it was heating and air. It took American Home Shield six months to get somebody out there. They had sent somebody out there but they fired him. Then they assigned it to another person. The claim was turned in in October, and it didn't get resolved until May. That was horrible. But the guys that have come out before were good. They always get me taken care of.

The AC unit for the upstairs was running all the time and I wanted it checked out. Last year, AHS sent someone out and the person had to add refrigerant to that unit. So, I was suspecting that might be the case again, but apparently, that was not the case. The young man who came out this time was very nice and he said that the cooling units on the outside collected some dust. He said they needed to be periodically cleaned out so, he took the covers off and cleaned them out. The unit seems to be working better since the repair. I also had another issue just before that about our hot water heater that had gone out and it took six weeks to get that done. The plumber that AHS assigned to the job asked me to take photographs of the existing hot water heater, which I did, but the insurance company still ordered the wrong water heater.

I like AHS. They're doing a very good job. I had a bathtub problem. The water wasn't coming down the drain. The first tech called me. We tried to do it, but he couldn't. But the second person AHS sent me did a very good job. Everything's doing okay now.

The garbage disposal got stuck and the tech got it back to work. He was awesome. AHS has been saving me money, although there are things that they don't cover that for the price, they should. For example, if you have a leaking faucet, they don't cover that. You’d think, they'd be willing to go in there and cover the less expensive things. But that's the only thing I'm disappointed in and generally, I’m very satisfied with their service.

I had issues with the toilets and the contractor, for the most part, fixed it. Two of them were continuously running so we turned them off. The one in the master was not flushing properly. It's still not flushing properly.

There was a pipe that was not connected correctly and it leaked everywhere. We didn't know that it was leaking ‘cause of the position of the pipe. When I noticed that everything was falling apart, that was when I put in the claim. Within 10 minutes after the AHS rep and I got off the phone, the plumbing service was already calling me. The visit went well. The plumber knew exactly what he was talking about and explained to us what was happening. He even advised to get a cap to block off the water until someone came out to fix it.

There was a problem with my AC. Getting through to AHS wasn't hard. But the contractor was supposed to call or email me in 48 hours. They never did. As my money is going out, I need somebody to get with me. I shouldn't have to call the company. I had to wait two weeks before somebody came. I showed the tech everything and he went to do everything. But he didn't do the job because I'm still not cold. I had to go out and buy a fan.

American Home Shield is very worthwhile coverage. There was a leak in the bathtub in the master bath. There was a leak in the faucet. I receive the name of the company, their phone number, and the company called me prior to them coming to schedule the appointment and told me, and I got a text the day of the appointment with the name of the technician. He said a set screw was wrong. He was fantastic.

I purchased American Home Shield just in case of an emergency, and so far, good. I've had one instance to use it and it was very efficient. I contacted them on a Thursday evening, and by Monday afternoon, my AC was repaired. It went very well.

I had an appliance claim and AHS took care of everything promptly. Philtech Electronics was sent out and they were good. But I had an AC claim and AHS still hasn't fixed it. I've been waiting 30 days and they have not been consistent as far as following up and taking care of the issue. They said the part was ordered and that was on the 25th. It has been rough.

AHS is doing a great job. So far, very good experience. When I had a rekey, it was very easy to set up. The guy called, he was running early and he took care of the locks, changed them out, and that was that. It was a perfect experience.

Chose American Home Shield. They let me take my time doing research. Choice Home, however, got to the point of harassing. Before I even filled out the information they were on the phone. Told them I was researching, but pushed for me to make a decision saying I can always get the money back. I said no, hung up, They continued to call at least 4 times a day. Finally had to block the number. I would NOT recommend them just based on that.

The tech from Rogers Heating & Air was nice but there’s still a problem with the AC unit. It still leaks.

It was easy to make the appointment and to go through the process where I streamed the issue to the company so that they could understand what the problem was. That helped a lot, too. The appointments were quick, and when the company made the service call, they were on time. The worker went to work and figured everything out in a short amount of time. That was very good. It was a simple fix but I couldn't do it.

So far, the service from AHS has been good. We don’t seem to wait very long for service for different things and the issue usually gets fixed quickly after the techs get there. The capacitor recently went out on our AC and we waited for a week for the techs to come. But I know that at this time of the year, when it's 100 degrees out, everybody's backed up. When the techs came out, they had the needed part. Other than that, American Home Shield's pricing has really gone up a lot, which is making me want to look at other companies for this service. It was around 400 and it's 750-ish now, in about seven years. So, it was a big jump.

I was going to call American Home Shield today to find out what's going on with my claim. They were supposed to call me back. They told me that it was going to be taken care of because I wasn't sure if it was covered. The girl checked, and she said it is covered. They sent some electrical company out and they sent their review to AHS, and they came back and said it's not covered. They haven’t done anything. So, I'm not a happy camper.

Submitting the claim to American Home Shield was very easy. It was all online and I just checked a box about which covered item in my contract I needed service on, and then I hit submit. It told me what the fee was gonna be and then it said it would assign a contractor. The tech who came out for the AC was polite, quick and efficient. It was a very simple fix.

I would recommend American Home Shield. They respond to me quickly. Recently, a contractor came out because my AC was leaking. I was told that they were supposed to bring a wrap to wrap the furnace so it doesn't sweat. They were very professional, got to the point, took a picture and told me what to expect. I'm still waiting for the claim to be completed.

The washer was making a funny noise, and it did not make it when Premier came. So, everything is working fine. I did the claim to American Home Shield via the internet. It's better than doing it by phone.

We cooked in our wall oven for the first time in July. When we used it, it wouldn’t turn off and it kept getting hotter and hotter. I was afraid it was gonna burn the house down. I called American Home Shield and they had a contractor check on it. I called on a Thursday and they came out that Monday. The tech was on time and very polite. He said I was gonna need a new oven. He explained the F2 code. It means that something was going on in the system. Since it was an older oven, they don't make anything to replace that. So, he said he was gonna tell AHS it was not fixable. Now, we have a new oven and all I had to pay was the service fee for the guy to come out. I've told everybody to get American Home Shield as soon as they buy their house.

The online claim submission with AHS is great. It was a very simple experience to be able to file for something that we needed to have done. For our appliance claim, the tech called before arriving and he was able to identify the problem right away and he fixed it and it's great. We've had no problems since then. He was very professional.

I sent in a claim when our air conditioner stopped working. It went smoothly. I went online and requested service. Then they gave me the name of somebody that was supposed to contact me. They called to schedule the time to come out. The tech found the problem quickly. He had the part on his truck and he changed the part out and I had air conditioning again. So I was happy.

The pool pump was making a noise. The problem was handled very professionally and quickly. The initial claim was automated and they gave me somebody else. I requested a better company and that was the one that came out to service my pump. They showed up around the schedule and I had an excellent experience with them. I've had some good and bad experiences with AHS but this one was excellent.My water heater issue was more of a process. But overall, AHS has been good.

The fee keeps going up every month. We started at about 65 bucks. Now, we're up to 80 something. But the reps are fast. They work on the issue and I get results in a couple of days. We had to get our refrigerator replaced. It wasn't even a good two years old, but it needed to be replaced, and American Home Shield replaced it. The first contractor that came out worked all day. He was determined to get it to work again, but he said he couldn't do anything with it. So, the second one came out and said it was unrepairable.

Submitting claims to American Home Shield was great, very fast and sufficient. I had an AC problem and they sent out AC Plus. The tech was very attentive. He was way beyond on time. I asked if he could wear a mask, and he responded it was good. Working like that is difficult with the mask on, but he was prepared to wear his mask.

Our clothes dryer wouldn't come on, and the day after I submitted the claim online, someone came out and diagnosed the problem. The part was ordered, and it was in within a couple of days. The repair people came back, repaired our clothes dryer, and everything was fine. This is only the second service I've had with American Home Shield, but so far, both services have been satisfactory, and the timeframe, and how it was handled. One part is not satisfactory though. AHS keeps going up on the price too much. The second year I had them, the price took a huge jump from I paid originally. I called them and got no satisfaction. This year, it has gone up twice, and they didn't notify me. Not one time have they ever sent me an email or called. It just showed up on my credit card, and that's a big downside.

My AC wasn't cooling. I called American Home Shield and I was assigned a company. But their hours were 10:00 to 2:00 and it didn't work well for me. I'm a teacher. I spoke to the reps about a preferred company. They were very helpful and knowledgeable about their services and the other providers in my area. They processed the preferred company through their system. That company got out and took care of the issue. It took a while to get the actual service scheduled because they were backed up. It was when we had the really hot weather back in May. In the end, the service was good. They checked everything, blew everything out, and the AC is working fine. They suggested that in the future, I may need a refrigerant fill.

The garage door would not let up for my recent claim with AHS. The AHS rep I talked with was very polite and helpful. The young tech was also very nice. He did the work and was very pleasant to be around. It was a good experience.

I've been able to use AHS a couple of times and it's worked out pretty well. Everything was also good as far as getting ahold of someone. For our recent claim, the air handler in the unit was humming and it was kicking off. It wouldn’t start up. So it was getting hot in there. It was calling for cold air and it wouldn't turn on. It was a problem that was intermittent. The tech just happened to check by just bumping the parts, and then it acted up and that gave him a clue of which part was bad. He did a good job of finding out what was bad. He got the right part replaced.

I had a claim for the pool motor and the contractor was very good and professional. They fixed it. I'm glad I have American Home Shield. For major products that gone bad, they did replacement.

When I closed the door on my dryer, it was not spinning. It wasn't drying properly, and my middle washer agitated. I called American Home Shield on the phone and waited, then the rep came on. It wasn't stressful as they usually are. I got a claim number then the representative from the repair company called and let me know the appointment date and that I will hear from them the day before. When the repairman came, my middle washer started working right. With the dryer, he shared with me the part that was broken, and he fixed it. My washer and dryer are both working fine now.

I called American Home Shield for my hot water tank that was not getting hot and my garbage disposal that was not working. A tech came and replaced both hot water tank and garbage disposal. The hot water tank is fine, but the garbage disposal is still not working. They needed him to send an electrician out to look at it. I’m waiting for them to do it.

The AC wasn't turning on. I went to American Home Shield's website, filed out a claim, and they set up a vendor. It was very easy and the service was scheduled right away. Then, the techs said that the drain valve was clogged, so they blasted compressed air through it to push out whatever was clogging it. Everything's working great now.

American Home Shield was not very helpful. I live in Amarillo, and they required the job to be done a two-hour drive away from here, instead of having somebody located in Amarillo, to give them my job. I had to wait five days, so I had to do something so the water can stop flowing out of the shower. Because I couldn't turn it off. I asked American Home Shield, "You can't make any better?" They said, "No, this is as close as we can get." Amarillo is not small. There are eight different plumbing companies here, but the company they assigned is in Lubbock. I said, "As big as your company, you can't even reach out to a different company?"

American Home Shield's communication is not always the greatest but when everything is done, I'm satisfied.

The interior mechanisms inside the toilet tank were not working. There was no water flow. The contractor was able to fix it within 10 to 15 minutes. They were A++. But I had a garage repair guy come by, and he was four hours late. He didn’t give me any feedback if AHS was gonna repair the garage door. AHS sent me a quote for a new garage opener. Having the online service to submit a request is perfect, because I can do it anytime of the day. I usually forget it during the day, so I do it in the middle of the night.

The air conditioning system went down, submitted a request on the AHS website. Initially, they referred another company, but that company had some pretty horrible reviews online. I had already used Eagles once through American Home Shield. I knew that they were good, so I just called to ask them if they could change the vendor to Eagles. The owner of the company was great. Answered his phone right away and made a plan to come out the next morning.

My air conditioning unit wouldn't cut on at all at nighttime. It did that for two nights. American Home Shield sent someone out here and the man came and went up to the attic. He went on the side and dealt with the air conditioning unit. He did everything and he said the unit is not doing that anymore. He checked and checked but did not do service because service wasn't necessary. He told me to call American Home Shield again if I have any problems before it comes back on, or go off and stay off like that, and they will send them out with no cost.

A contractor came out and serviced my air conditioner. With American Home Shield, it seems there's always going to be an additional cost to me besides the $75 service call fee. Also, American Home Shield needs some more minority people in their network. Recently, my sump pump and my water heater went out. When the guy called to say he was on his way, he called thinking he was calling another client. Then the office called and said that my technician was on the way. When he came, he looked at the sump pump and saw that there was some mold down there. He said, "I can't be here." He never looked at the water heater. I had to have someone come look at the water heater. They couldn't get it lit. I was wondering do I pay another $75 to American Home Shield for someone to come to look at it again. He did nothing. He was whiny and complaining. I don't want him to be ever sent back.

The air conditioning unit had frozen up and leaked. They sent a really good guy. He was very knowledgeable. At the end of the day, it was a Freon problem and they solved that. So I was very happy about the claim. Sometimes with other companies, they have no clue what's going. But this guy knew what he was doing. So, we're very happy about that.

We had a minor plumbing issue in one of our guest restrooms. Setting up a request was very easy and AHS met my timeline. The plumbers fixed the issue.

The compressor broke down and the techs came out and looked at it. American Home Shield said they wanted somebody else to come out and look at it. I waited three weeks for the second team of people. They were okay. However, this whole thing took six weeks without our refrigerator. That was what I was unhappy about. But they finally got it fixed. But I didn't appreciate AHS having to use two contractors and it's inconvenient when you're not at home. I had to hire somebody to come over and wait for the contractors.

I recently had two things with American Home Shield. One was a kitchen sink. The water pressure for the hot water was gone all of a sudden. There was a debris that got loose on the pipe and was blocking. The contractor also checked that I had a gas leak around my dryer, and they found out it wasn't so much a gas leak as much as an unconnected pipe that was emitting sewer gas.

My last experience wasn't up to par, but as a whole, I like American Home Shield. I had a toilet issue and the first time the guy came, he didn't fix the toilet properly and the leak was still happening. So, he had to come back and he fixed the toilet. We told him about the leak and he said it was the tub. So, he caulked around the tub and said that that was the problem. It was still leaking. So, he had to come back a third time. Now, the ceiling where it leaked down to was torn out. He said that they don't repair that part of it. He fixed the leak, but he didn't fix my ceiling. So, I wanted to call and find out now who's responsible for that.

I submitted a claim to American Home Shield the first time for the AC that wasn’t working. I did it online. I got the name of the contractor and the company. The guy was very courteous and knew what he was talking about.

I've used AHS twice and both times were good experiences. I had issues with the plumbing and air conditioning. The techs had to come back. One for a part, and two, the problem they thought they fixed wasn’t. So, they came right back out and fixed it.

I've been calling American Home Shield about a whole bunch of stuff. My issue is I can't always understand customer service and they don't understand the way we speak and the comments that we make. They're so regimented to just keep going and it has to do with being from another place. When I did a claim, I got a text that said who would be the contractor. Bestway repaired my tub that was backing up and two of my sinks that were leaking around the faucet. In this instance, I didn't have to call them. Instead, they actually called me to schedule an appointment. Sometimes you would have to call these people and they act like they don't know they got the notice and I would just be mad.

There was leakage in the main bedroom and the hot water heater is in a particular closet in that main bedroom. So when the techs came out, they said there was some pan that was full. And they had to drain the water to stop the leak. They ended up having to turn the AC off to prevent the leakage in the bedroom because there had been four leaks. And while they were out there, the plumber mentioned something about the hot water heater. I then called back and got another claim for them to come back out and look at that. It was going to take over a week for them to come back but my brother-in-law called to see if they could speed it up because my sister was due to deliver any day, it was hot in the house, and it was uncomfortable. So they came out the very next day. They were on time and did everything they needed to do.

American Home Shield gets vendors with 1 and 2-point star reviews and that's not right. I don't think customers should have to be doing business with anybody that has a 1-point or 2-star review because that reflects the work. If a customer gets the draw of the luck and gets a bad one, then they're going to end up wasting a lot of time from someone competent. I have an AC issue on my policy now. I called in on Saturday to report it, and then American Home Shield selected a company that has 1-point star review, Eagle Heating. But I'm not going to have them in my home because I respect my home and work hard to maintain my home and I don't want any cowboy coming to my home. So I thought to escalate because the lady charged my card. If I'm paying $100 for a call out, I want to make sure that the person being called out can do the job.

My claim submission with AHS went fine. The back garage door didn't have a latch and the techs put in a new latch.

American Home Shield offered a better value. So far, so good. On the website, I followed the directions. It submitted the claim. AHS sent an email and that gave us a number for Air Design. We called them and they said someone would be out. Someone came out the day they told us they would be. He told us that he would have to order a part. And as soon as that part came in, he would be back to complete the job. It was a small part that needed to be put in there in order for the air to jump on. My system goes from heating to air all in one. So, it was a little switch that would take it from the heat to the air condition that had gone out. That was what he replaced.

So far, I'm very satisfied with American Home Shield. I am just having trouble with one of the service requests I made. I have a service request open on July the 5th and after about two weeks, a technician came to my place. He saw the problem that was related to my ceiling fans. He told me that he will provide feedback on that to fix that issue. Later on, he never responded back. I, again, called American Home Shield. They rescheduled. Somebody came again and after that, no feedback was provided. I contacted American Home Shield. They asked for feedback from the technician. Yesterday, I learned that American Home Shield did not even receive the feedback. Then they opened an expedited service request. A customer representative from AHS told me that I should expect something by Wednesday. Other than that, I am always getting good feedback.

When our hot water heater was leaking, we paid the $75 fee for somebody to come out and look at it. American Home Shield sent out a contractor they work with. The gentleman did a great job. He was able to get it repaired for us. So it was a good experience. But I did find it tedious that I needed to take my phone and film the problem and then have the interaction recorded for the agent to be able to relay it to the contractor. I haven't done that before, so that was a little challenging. I would have rather just been able to call and say, “Hey, I have a problem. Send the contractor. Have them look at it.” But other than that, it was fine.

Get AHS on time. Every time we've had a problem, they have come and fixed it. We had a new air conditioner put in. The first time, the issue was the air handler, and the second time, it was the condenser. The contractor was great.

I like American Home Shield’s service. I had to have my dishwasher worked on. It took the guy about a week to get the part, but both times, he was here on time. He got it fixed really quickly and was very nice.

I've always had good results with American Home Shield. The last claim went fast. We opened the cabinet under the sink in the kitchen, and there was water standing. It looked like it was dripping from the garbage disposal. I put in a work order right then, and I immediately got a text back saying that American Home Shield had already assigned somebody. They came out on Monday, and the plumber put me in a new garbage disposal.

American Home Shield's service is expensive every month, but I had to have my built-in refrigerator fixed and it covered that, which I was very happy about. I just scheduled the appointment and the guys showed up and took care of it. They were very good and I'd use them again. They had to get parts specifically for that unit and that took a little while. When they first came out, we went on vacation and we were gone for 10 days. Then we came back on a Thursday night and they were there on Friday to fix it.

I had a refrigeration problem and the first contractor didn't work out. The tech would always say it couldn’t be done and the insurance does not cover. But I called American Home Shield and they said they would send another contractor. That second contractor did a good job. They were able to fix the issue for me. Still, AHS should rate their vendors and send the right one at first. But I was given a refund for the fee. When the first contractor showed up, the charge was $100. But because the guy didn’t do any work, when I called AHS, I got a refund right away.

My experiences with them have all been pretty good. Myers Comfort came a month and a half ago and had to put Freon. They had to come back and I had a lot of trouble. I talked to a girl and she said that I'd get a free come back visit from Myers but she never ordered them to come back. Then, I found out that the come back visit wasn't within the time period. She flat out lied and she just tried to get me off the phone that day. When the techs came to fix something else that was wrong, they fixed the AC and they were supposed to credit me with the first because I had so much trouble. The claim experience ended up okay after I raised hell with them for a while.

The AC wasn’t acting right and the techs were timely and there was attention to detail. They got it squared away. I’ve had previous claims with American Home Shield and they were good. The only drawback is when you have to wait for parts that have to be ordered. But because of COVID, you understand the delays going to get replacement parts. Other than that, it has been positive. When you call AHS, within a short amount of time, you get assigned a contractor for whatever work that it is that you need to get done.

Blue Ridge came out for the AC unit. Two different people came out and they were both good. They came within a day and they told us what they were gonna do and they did it. The fellow got the part quickly to fix the air conditioner and they did a wonderful job. We appreciate AHS very much.

I was highly dissatisfied with American Home Shield. Whenever I would put in a request for a work order, 9 out of 10 times, they would tell me that the item is not covered. It's not like I call every month. I was wasting money so I canceled it. It wasn't serving a purpose for me to continue working. I had issues in the past with the ceiling fan, my light fixture outside, the doorbell and the lights over my sink and outlets. They just said it wasn't covered under the contract and I was paying close to $100 a month. So, I'll just pay out of pocket. AHS should cover what they say they're going to cover because the contract makes it appear as if it weren't covered. Also, the people that they have contracted, some were good but then some would put you off forever. And you need the person to come on and fix it if you have something broken down, not wait a week or two.

Service Contractors of Dallas came out for the AC on the same day I called AHS to have it fixed. They diagnosed the issue very quickly and they were able to fix it on the same day. It had a blown capacitor and they had the part with them.

I've had a couple of things go wrong and they were easily remedied. I paid nothing out of pocket except the monthly fee and the service charge. The only thing I'm flustered about is my claim for the air conditioner/heater. In the winter, the heat would quit working and it's been an ongoing thing. The contractor, May Heating and Air, are trying to fix it but it's just not working. They replaced the motor, they've come out and cleaned it, and they did X, Y and Z. The last time the guy came, he said it was low on Freon and he tried to put coolant. We crossed our fingers that that would work and it did not.

The techs were backlogged and when they were finally able to come out, they said I needed a replacement part and that I should have it the next day. But it ended up being a week later, which was fine. That week, they came back out. I wasn't at the house, so they gave me time to get there. So, I did appreciated that. And the serviceman was really good. He replaced a part, walked me through every step of the way, and was very personable. At the end of the day, the service took a while, but I was happy that the issue got fixed. AHS should lower their price though.

The air conditioning system in our old home had two separate units that covered the home and both of them had to be replaced. I was very pleased with how the replacement was handled. In one instance, the evaporator coil needed to be replaced but it was sitting on top of a furnace that was the same age as that unit and I elected to replace the whole system and take an in-lieu payment for just the evaporator and was very pleased with the way it worked out. I've always been satisfied that I was treated fairly and given fair compensation.

My problem starts with my central AC unit becoming inoperable. The unit was displaying an error code indicating a blower motor fault. I contacted AHS, they collected my $100 fee, a technician came out and confirmed the problem as a defective blower motor. He leaves and nothing happens until I log into their website and notice AHS has CLOSED OUT THE REPAIR! After spending hours trying to reach them, they made up an excuse for believing the repair had been done. I asked the overseas agent why the order was closed out and they indicated they wished to do business with a different vendor, however, no new item was opened.

I've had a good experience with American Home Shield but I’ve also had a bad experience with them. They should get some people that speak English. All the calls are routed over to the Philippines and they don't know anything about what's going on here. We had to talk to three different people about this recent claim alone to try to get an understanding.

Sometimes, you don't have the money to fix something that's broken but you could call American Home Shield and you don't have to pay all that money upfront. Recently, a contractor ended up replacing the parts that they needed and the unit is working okay now. I would recommend American Home Shield ‘cause when I call, they follow up on the call.

The techs ended up replacing a couple of pieces of the pool equipment and they did a wonderful job.

The first guy before Sears came out to look at my washer because it was shaking real bad. This is a brand new house. He put in a report that the floor was weak and that the washer was unleveled. That guy didn't do anything and left. He was awful. That was Sanders Repair. We called back and complained because that guy didn't fix anything. We had Sears come out. We spoke to another one of the reps at American Home Shield, and the reps told us if the claim was different than what Sanders Repair sent, then I wouldn't have to pay additional because I had paid for that man to come out here.

I still have an appliance problem and this goes back to 17 July. I put in the first claim and Frig Wiz came out. They found they could not fix it. They had to order parts. We were down for a week. When the parts came in, they came back and put it in. Things worked great. Last Saturday, the refrigerator quit again. I called American Home Shield and asked them to get Frig Wiz back out. They said they would do that. Next thing I know, I was talking to Elite 360. I talked to the CEO of that company who said, “I don't know why they assigned me this work. They need to get Frig Wiz back out because I don't do closed systems." He called American Home Shield but nothing was resolved.

I called American Home Shield and normally, they can schedule a technician or whatever person. Last time, they did not take long to find me a professional that I needed for what I needed and for the time I needed it. There was a leak in my house and American Home Shield covered covered the part that needed to be replaced but they did not cover the plumber part, which was a bit weird because we pay a lot of money monthly for insurance. They did not go over the plumber part, like the excavation because I had a leak in the front of my house. I needed to pay the part that American Home Shield would not cover, which I was very surprised with. That was a bit of disappointment for me.

The contractor fixed a light in my bathroom. I like not having to pay the cost to repair stuff.

The dishwasher was broken and the techs were able to look at the arm and see that it had been burnt. They had to replace the arm that was in it. They had to order it but it came in the next day.

I've seen some of the news reports with troubleshooter Diane Wilson, where people have had issues with American Home Shield in getting stuff fixed. But I've enjoyed having them and they're really good for the money. Their website is pretty user-friendly for making payments, submitting requests, getting feedback, and getting status updates. I submitted a claim and I originally thought my issue was with the water heater. AHS sent out a contractor and they were useless. They talked on the phone with the people who made the tankless water heater and they said it needed a couple of parts to replace in the water heater which would take six to eight weeks to get.

The refrigerator stopped working so I called a technician. He came and was trying to fix it. It started working. Two days later, it happened again. It got defrosted. I had to throw out all the food from the freezer and the refrigerator. The water was all over in the kitchen and everywhere. I called for the technician again. When I came home, it started working. I didn’t want to bother, so I called and canceled the request. A couple of weeks later, it happened again. This time, when it started working again, I didn’t cancel. A guy came and didn’t know what else to do. But he was thorough. He spent a lot of time trying to figure out what the problem was. They looked everywhere and I was satisfied with them. If I have to deal with them directly without American Home Shield, I would still call them on my own. But I'm not happy with the way the issue wasn't fixed. They said that they would try to find a way to deal with that. I got appointment on Monday and somebody should come over and see what's going on.

Our light fixture was not working. When I called American Home Shield, they said that they don't cover the fixture. I didn't know they don't cover the fixture itself. But the techs who came out were okay. They had to come back because I had to buy the new fixture. I also like that AHS is low cost and they were very direct and fast.

The refrigerator was not working. It had started to not cool. I called American Home Shield's number and talked with a customer service agent. The agent was nice, but he was difficult to understand because of his accent and he talked over me. I was trying to explain things and he seemed to be rushing the call. But it was fine. American Home Shield has a way to take over your phone by your permission and they can view the issue with you. You're able to take a smartphone, they send you a link, and they're able to look inside the appliance, in this case, the refrigerator. He wanted to see the silver information on the inside of the refrigerator. It had the model, serial number, etc. so I did do that.

The contractor came and fixed my faucet upstairs and my kitchen faucet, along with my garbage disposal. They did a wonderful job. They put the little booty on over their shoes and got the trash up. So far, American Home Shield's service is good. If you are not gonna save $75 every month going into a saving account that you're gonna have strictly for paying bills and getting this fixed, then you need to give it to American Home Shield. They’re worth your dollar.

I was with AHS years ago and I just started going back with them this year. I had a claim for the toilets recently and everything was resolved okay.

I’ve always enjoyed American Home Shield. They send the people when they’re supposed to come. They’re reliable. I always tell people they have to get a American Home Shield. Whatever I've called has been fine. They changed out the electrical thing, the AC, and the hot water heater. The electrician who came knew what he was doing.

I had to pay $650 out of pocket to cover the repair costs for the garage door opener. Including the deductible, it would have been 750. It was not covered by my AHS warranty. But other than that, my claims for the air conditioning and the washing machine earlier last year went well. The techs took care of the problem and got the appliances up and running as soon as they could. Aside from that, every time I've submitted a request, it was taken care of within less than 24 hours. AHS would have a contractor for that particular issue set and they would have contacted me within a day to set up an appointment.

The biggest issue that we had was we had a clog in our sewer line, so it was overflowing into the house, and they had no way to expedite it. We had to turn off the water because all drains, like running the water, were overflowing our toilet. We couldn’t run any water whatsoever. We had to secure the water. First, they gave me a couple of people—one was close and out of business, one didn’t take American Home Shield, and then another one was gone for the night. American Home Shield said they would expedite it, and then came to find out there was no such thing. What we ended up doing was calling an emergency plumber out. I asked American Home Shield if they would reimburse us and they would not. So, that was the one time it didn’t work. I really wanted to provide my feedback on the water experience, but they have no way to provide customer feedback.

I've been with American Home Shield for 16 years. When I renewed this last year, number one, I did not receive my contract. I repeatedly asked for my new contract. Number two, they did not let me know that the fees for repairs would be going up. I would have known that if they had sent me the contract because on the contract, it will tell you that when you need a service, you have to pay the fee. I had a specific contract before, and they said that that contract was no longer available, and I would have to go into a different kind of contract. It's an annual contract that I renew, and I pay upfront for the entire year. Usually, they charge me on the day of when my new contract would start. They did not this time. They charged me right then and it was about a month before my contract was up.

I had a problem with the pool pump. The first group they sent over did a bad evaluation. I could never get a hold of them and neither could American Home Shield. But the second contractor who came in, Phoenix, and AHS did a great job. The end result was very good.

When I had my first service call, I didn't realize how much the service pay was and that I had to pay for someone to come out. The rep asked if she could charge $125 to the account we have on file and with it being my first service call, I was taken aback. They could explain that a little more in detail. But that claim went fine. the contractor got ahold of me pretty quickly. They weren't able to come out for another day or so but when the tech came out, he fixed it and it was done. He was awesome.

I went online and submitted a request for the refrigerator wasn't cooling properly. I got information on who was coming as well as their phone number. A tech came out and he said it needed some Freon. He put some Freon in the refrigerator. The refrigerator started throwing codes again for the defrost system. The tech came back, looked at it again, and said that the compressor was bad. The guy told me, "What happens is when these new compressors go out, you replace it one day, it can go bad two days later, it can go bad two weeks later. It doesn't matter. They're just going to keep going bad." He put in the request for a new refrigerator. We just put a brand-new one in place.

The first person that came in was communicating by the language app and didn't know a little bit of English or Spanish. He took pictures of the dryer and its barcode. He was insisting for me to sign for him to start the procedure but I couldn’t communicate with him and at the end, I told him to leave because he was wasting my time. After that, I called AHS again. I told them that I needed somebody who speaks English or Spanish and they kept insisting on bringing that gentleman back again.

Doing claims to American Home Shield by internet is more convenient. I did a claim for a clogged sink and T Mayes came and took care of it.

I use American Home Shield and I never had any problems with them. The repair person who came out for my garage door recently did an excellent job. Very happy with him. He was right on the money. He was late, though. But everything's working really well.

American Home Shield gives an option of covering your appliances up to $6,500 and when you have a $9,000 range that you're gonna have to replace, it's nicer to have that bigger coverage. I've gone online and I see there's a service request button. But at the time I was trying to place the one for my dryer, there was no service request button. I was a little frustrated. But now it seems like that's been corrected.