American Home Shield Reviews

I had an issue with my garbage disposal. American Home Shield replaced it. I also had an issue with electricity and all it was is it needed the dimmers to be changed. $100 is okay. The dishwasher started making a funny noise, and all the tech said was food got in the whatever. He cleaned it out and that was the end of that. I also had a guy come twice. The first time was the heater right before the winter. He checked out it out. He said it needed to be cleaned and they don't do that. Nobody told me he didn't. And they didn't offer to clean it, either. I had to find somebody because AHS said they don't find maintenance things. This time, I did it for the air conditioner. The guy came, the $75 tune-up. And he said everything was fine and he went on about his business.

I like American Home Shield’s service so far. In beginning, there were some little bit of problems with it. But after a while, we talked and we solved the problem. I was having a hard time getting people to come out to do the estimate on the repair I had to get done. They sent one person out to do one thing and I wasn't too pleased. I called and complained about them and American Home Shield settled the problem. A different contractor came out and did the job fine. Other than that, everything was fine. When my father did this claim, they made contact the next day. I'm really satisfied with the timing.

We're liking American Home Shield. It's a quick service. The app is easy if we have any repairs and the customer service is awesome. But it's hit or miss with the people that are contracted with American Home Shield. One was awesome. When the appointment got booked, they texted us right away and scheduled us. Before they came, they called us. After they ordered the parts, they texted us that it had been ordered. They told us about the timeframe. That was the best one we ever had. But with the middle one, it was a horrible experience. It took almost a year to get the repair on our dishwasher. Their customer service was very bad. They lacked communication. One person would say something but the other person would say something else. I had to do my own diligence in following that up because they would never do. We had to argue with the supervisor.

I called up and made an appointment when I had a leak in my inside unit. The contractor who came was great. With AHS, I like being able to call somebody and having a single point of contact for anything that goes wrong in the house.

My garbage disposal was leaking water up underneath the sink and the repair guy did an excellent job. He didn't stop and was very professional. When I had my apartment, I had American Home Shield back in the day. So, this is not new to me. You gotta pay a lot of money out before the contractor even comes and that's no guarantee that the job is gonna get done the way you want it. So, I watch them closely to make sure things are getting done right.

We've had American Home Shield for years and we've gotten some benefits from it. However, they say a lot of things are not covered, and it’s kind of annoying. When it works, it is okay but it doesn't always work. Recently, we had our AC worked on. Somebody came and fixed something small on it, and it's working again. When we started with AHS, we were paying $49 for somebody to come out. We're up to 80 now.

We had a leak in our ceiling and it was from a bathtub that was rusted out. AHS does a great job of assigning a contractor in a very thorough manner. They get you in contact with the contractor within 72 hours and they're usually very helpful and can work around your schedule as well. Most warranty companies are sometimes hard to deal with but American Home Shield hasn't really steered me in the wrong direction.

I submitted a claim to get my AC looked at and it went well. I got a call from a company within a few hours of submitting the input ticket. I was happy with that. The company took a couple days to come out. But other than that, it worked like it was supposed to. The tech was a sweet guy. He was thorough and he explained to us what was wrong. He showed us a couple of things. We were happy with the guy, too.

The AC claim was successful but with the plumbing claim, they sent the technician and I had to pay $75. Even though it's a plumbing issue, because it's outside the foundation, it's not covered. So, I called AHS and said, “Hey, you know it’s not covered. Why did you even send a technician and take my $75?” They said, “Okay.” I understand they will refund and I asked them to send an email confirmation. They are a billion-dollar company and they cannot do it which is strange. As a consumer, I need I need clear communication. I kept on calling them every few days. I gave them time but it took more than 10 days to get my money back. That's when I disputed to my credit card. In a couple of days, I got the money.

I love Home Shield. They are very reasonably priced and their service has been great. They always connect me with the right person. Once they connect me, I get a quick response and an appointment set up. I did a claim when the programming of the motor and the remotes of my garage door were not connecting. The techs fixed those for me. Everything was very quick.

Hello: I joined the American Home Shield last year to cover my home appliances and other items. I pay about $60 monthly and $125 copy if I call for service. Last August 11, 2022, I called for service to repair my microwave. The microwave (one top) is leaking oil/grease on the top (inside) of the microwave.. I think is coming from the magnetron unit. So my family is afraid to use it for safety reason... it may explode?

I've had claims for the fridge, the air condition, and a faucet and the service is good so far. It is expensive but it works. The only thing was the response time from the supplier was three days after I request the service. If AHS can make the wait shorter, that would be very useful for the users.

My central air stopped cooling at the beginning of May 2022. Two weeks after making claim AHS selected contractor came without tools to test and determine issue. Week later came back and no longer needed to test. Just added refrigerant (cost to me $360) and closed claim. Two weeks later not cooling again. Multiple tests and cut system apart. Now two months later still no parts for repairs. It is hot and I am old. Calling AHS I learn no one takes responsibility and everyone but AHS is responsible. AHS does not return calls. This is not a one off situation. AHS took two months to replace a refrigerator that would not cool last year at this time. I cannot recommend AHS for those who expect timely repairs and service. New research points to increased health risks associated with elevated night temperatures while sleeping. No central air in Florida in June, July, and now August. And if I repair instead of AHS they don’t pay. Great business model.

AHS needs to be a bit more selecting with the technicians that do the repairs for them. The individual from would never keep his schedule. They told me they're gonna be there at 1 o'clock, I took time off from work and they didn't how up. The tech did that to me three times. It got to a point where it was no show, no more. He subcontracted the job. I never made contact with him after the second time that he never showed up.

Our AC quit cooling. I did a claim online and the tech got out there that same day. He figured out the problem quickly and made sure it was fixed.

We used AHS a few years ago and some of the contractors that came out weren't the best at the first go around on fixing some things. Everything at the end of the day was fine. But they had to do multiple visits. But I haven't had any issues most recently and I like everything about the service of AHS. Their coverage is fine. I also like the fact I just call and the issue gets taken care of.

One contractor we had was Foxcroft HVAC and they have done a couple of things for us. For our furnace, we had to have a couple of technicians come out here to figure out what was wrong with it, which was aggravating. But in the end, they did fix it. Recently, someone came right out, fixed it, and was gone in 20 minutes. Everything works great. The technicians were very polite and helpful.

I love Home Shield, but I'm so disappointed again. I called them on May 18th on my air conditioning unit, and they told me that a man from Billy's Air Conditioning in Lynchburg will contact me within 48 hours, which would be May the 20th. On the 20th, I didn't hear anything from them, so I purchased a used window air unit in my bedroom. On the 24th, Billy's Air Conditioning came out to my home. They said I needed a service board. From the 24th of May, they did not come back to me until June 15th. So, I ended up purchasing another used air conditioner going to another bedroom and also my kitchen because my house was hot.

ASAP Lock's tech changed six locks for us. He did a fabulous job, and I was very satisfied. The claims process with American Home Shield was fairly straightforward. We also had an issue with a pool pump. The problem was fixed, and that was really wonderful. It was just impossible to get ahold of the company coming to do the repair. They didn't answer texts, emails, or telephone calls. They came when I wasn't home. I wanted them to come when I was here so I could understand the problem and what was fixed. I was not given that opportunity and that was frustrating.

My upstairs unit wasn't cooling. The tech went into the attic and checked a few things. He then went outside but he came back and said everything was good. He said he added a bit of coolant and something else to prevent leakage. But it's still having the same issue. Now it's kind of worse and it doesn't even cool down at night. AHS contacted me today and said that the company was going to come back out. So I have an appointment tomorrow from 2:00 to 4:00 PM.

American Home Shield saves money because everything is expensive now. However, I was disappointed last time because my fridge was out and it took the repairman three times to come and get it right. First, he said it was a valve. It started running then stopped. The second time he came, he said it was something that wasn't running. He started that. The third time he came, he said that it needed a motor. He said he caught that last time. If he caught that last time, he should have checked it the second time before he left. But he didn't. So I had to call them back a third time. I don't think he should have taken three times.

It's nice to know that if you need something or need help, AHS is there. Recently, the garbage disposal wouldn't work. I called American Home Shield and they sent a guy out and he put the garbage disposal in but it still didn't work because the switch on the wall was broken. The electrician came out and did the electrical switch and it was all great. Now, the garbage disposal works. The first tech was very responsible and clean. The second guy was the same. They both did a great job.

My claim with AHS for the heat pump took 67 days. It was unbelievable. I never had a problem with AHS about anything. Every time I called that 800 number, I get the same people. I don't know what country these calls go to, but I had a hard time understanding most of them. They were all very polite. I called every day and everybody said, "We're going to take care of it." I said, "When?" They didn't know what it meant. I said, "Everyone says they're going to take care of this." It was 90-some degrees starting in May here. We've had an extremely hot summer. I said, "I need air conditioning. I need to know a company that's going to come and fix it." I've had two companies and they were both so busy, that they didn't even really want to talk to me.

I always call American Home Shield when I have a service request and customer service is very helpful. One contractor we had was Sears and they were great, very polite, and informative. We've been with American Home Shield for 21 years. We moved from Florida and we had two homes there. In the past year, we moved to Pennsylvania and we picked up our new home here. A lot of people here don't know about the home warranty so we have been telling them about it.

From water line busting to something with the AC, I’ve paid almost $500. But each trip out would have been in the thousands without American Home Shield. When I submit a claim, they respond within 24 hours. It's fairly quick. When the contractor went out and checked on the refrigerator, they were able to fix it. It was covered under the warranty. The contractor that came out for the AC was very professional and did a very good job.

I always call American Home Shield directly when I have a claim. I bypass the automated part because I get to fussing and cussing at that. I want to speak to a person. I had two orders in with the home warranty. The first one came, which I was shocked, surprised and very happy about. I didn't even get off the phone with American Home Shield and the plumbing people were calling for an appointment. Plumbers from Best Care of North Alabama were here the next day.

I had a garbage disposal leaking below the sink and it needed to be completely replaced. The contractor’s work was very professional. The quality of the one that they put in, which was a concern, was good. Overall, it was a very good experience.

Orlando was the young man that came out for my claim and he was really good. He was from Accord Appliance and I liked him. He was very professional and he got the job done and quickly. The only thing was the appointments were scheduled out and it took a week for them to even call for an appointment, then another week for an appointment. They then had to come back again because a part had to be ordered. It took an entire month for my things to get resolved and that was way too long.

The first time the contractor came, the AC unit kept running and running, and the second time, it wasn’t cooling. They did whatever they needed to do and now, it works. So, that's awesome. American Home Shield is prompt, gets things done quickly and doesn't cost a lot of money. I enjoy having them and I tell everybody to get them. So, both my kids have them as well as my mother. It's great.

I put in a claim with AHS for a few things. A couple of different companies came out. When Sears came out, they were the ones who really did a good synopsis of what was going on. But this has been going on for four months almost, back and forth with American Home Shield. This particular process has been a nightmare. I finally got them to the point where they realized they needed to replace the refrigerator.

My first and second claims with American Home Shield went well. The contractor came out at a good time. So everything was real professional.

The garbage disposal was leaking. American Home Shield has a website. I went there and requested service. The contractor came on time, and the service was good. The tech was in there and out. It took him about an hour. He repaired the existing because it was a new garbage disposal. He had to tie in the parts of where it was leaking. He just had to tighten it up. I like that don't have to worry about being scammed. Like if I had called the outside plumber. It's just a flat deductible. And I don't have to worry about AHS saying, “Oh, this is going to be $800.”

We have American Home Shield on several properties. Something happened earlier this year that was wrong and soured us. We had a refrigerator that went out. The service tech pulled it out. It was leaking at the back and was dead. He said it would have to be replaced. That was on a Friday before a holiday Monday. I started calling on Tuesday 'cause I had no refrigerator. That whole next week, the office of the vendor repeatedly said they would get the report out. Finally, they came back and American Home Shield said there was no mechanical failure. In the meantime, I had to go out and buy a refrigerator. It went back and forth between the vendor who was telling us, "That's not what we put on the report," and American Home Shield saying, "That's what was put on the report." We never got anything out of that refrigerator. The vendor was also rude on the phone

The fridge was leaking condensation fluid into the bottom of the freezer. Then, when it built up enough, it would push the freezer thing open and defrost everything if I didn't break the ice up every couple of days. I did a claim to American Home Shield and once the appointment was submitted for scheduling, then they gave me the name and the phone number. A Sears tech came and he was nice. The issue was a clogged condensation line and the evaporator coils were all frozen up. I had defrosted it in the past, but the problem was I didn't know how it clogged. It seems to be working okay.

My garbage disposal broke. As soon as I called AHS, they picked up the phone. The tech came out the same day and fixed it. I liked the tech a lot. He was clean, efficient, and didn't mess around. It took him 20 minutes and he had it going again. My air conditioner also broke this spring and the techs came out and fixed it. I'm very happy with the service of AHS. It's a great service. If you got an older house and not a new house, I'd recommend it. It's the same thing as having Aflac to me.

American Home Shield provides quick service. They have outstanding customer service. The latest time I did a claim, it was for the oven that was overheating and burned all my cakes. I eventually got a temperature gauge and found out that it was 10 to 15 degrees over and only stayed on high. It wouldn’t go on medium or low. I called AHS and they sent GNB. They came out two days later. It was gonna cost too much to repair the oven, so they went ahead and got us a different oven. I had to pay the difference.

When I submit a claim to American Home Shield, I usually call and talk to somebody. We've had several issues and very good people have come out.

Some of the operators American Home Shield has don't speak or understand English that good. Also, I still have the same issue that has been going on for the past month. It's the AC. The contractor seemed knowledgeable. I’m being understanding with them. It's just getting parts. It’s a busy time of the year. I get it. And as one thing is fixed, something else goes out. I never get to where I can fully use the ac for a day.

At first, the service was rocky, but lately, they've been doing their job. They are good people.

My AC was blowing hot air. I called American Home Shield and they had someone to come out at first. They put the coolant in there and then it started working for a little bit. They said there were no other issues. All we needed was just the coolant. But, about a week later, it started getting hot again. We asked AHS, "Could we get the same people? Because we had already paid for a refrigerant." AHS said they were trying to get them, but they weren't on there. So, we weren't able to get the same people. Someone else came out.

My upstairs air conditioner went out. American Home Shield sent out somebody to fix it and they replaced the condenser. The air conditioner came back on but there was no air blowing. So I called back in, and I requested A & R Complete because I've used them before and they do the maintenance on my units. So they came out, checked everything and found some loose wires in the blower system up in the attic. They repaired that, and everything has worked perfectly since they got here.

AHS sent out Edelen Door & Window for our electric issue in our garage door. The claim went fine. They were professional. Everything has gone well, so far with AHS.

There were a few people that came to my house to take a look at my kitchen sink, but they didn't fix it. But Red Wing Plumbing was recently out and it was a good experience.

My air conditioner wasn't working. The tech came out and fixed it. The tech was also very neat, tidy and polite. He was efficient. If all the other contractors AHS uses are as good as this one, I'm gonna be a really happy camper. He was very considerate of the news that my oldest son lives with me. He's 55 and he has MS. The heat can send him into a real spiral and to the hospital. I've had AHS for three years now and this was the first claim I've had. It was taken care of very promptly. I'd recommend AHS.

I’ve had American Home Shield for a couple of years now. It’s easy to use and cost-effective. They seem to find somebody and get them out quickly. Recently, we thought we had a plumbing issue. It looked like there was a leak coming down one of our air vents. But it had nothing to do with plumbing, it had to do with air conditioning. We canceled that and had an AC guy come. It ended up being a condensation issue that I fixed myself.

My most recent claim was for a big hole in the ceiling, and the claim before that was a plumbing issue where they had to go into the wall. When the gentlemen came out to patch a hole in my wall, they had to run to the store and get some more stuff. Everything was done in two hours.

American Home Shield AHS is a very good company to deal with. The service to get your tech out is very good. And their service techs that come out are good. I've had somebody come out earlier this year for the central air unit, and he was excellent. Matt was his name. He was from East Ohio Gas. The guy was phenomenal. And the other gentleman from Mr. Appliance was very good. There was a gentleman that came out before him earlier in the year from a different appliance company that was out of Streetsboro. They did not resolve the problem.

I don't like American Home Shield. A & M Plumbing hasn't entirely fixed the problem but they tried. American Home Shield got them out here in a timely manner, which is unusual. But based on their track record, I'm not willing to put out the amount of money it costs now for what kind of service they give you. I've had claims denied. I've had multiple people come out to try to fix the same problem. A lot of their people don't seem to be capable of handling the problem at all or they tell them the wrong thing. When they come, they're not prepared for what the problem is even though you've told them a number of times.

A part went out on our AC, and it stopped blowing cold air for a couple of days. American Home Shield sent On Time Plumbing and they did a great job. I had worked with On Time before and was told that they were a contractor that American Home Shield used. I actually suggested and recommended On Time. American Home Shield contracted another contractor. I called them, and I was like, “Hey, I'd prefer if On Time could come out because I know that they do good work and they’re prompt and etc.” It was just a little bit more of a headache than I feel like it should have been. I would have liked them if they were just like, “Oh, yeah, I can see that they are one of our contractors that we use. That's no problem.”

We had two claims wih AHS. One, there was a lot of frost in the bottom freezer of my refrigerator. Then, the water spigot that's attached to the fridge was really low pressure. I called AHS and the reps were very good and well-trained. They repeated everything I said so that they could make sure that they understood me correctly. The tech who came out was prepared, but he had to order parts. He also had to get approval from American Home Shield first because it was over the limit that they would allow him to fix it on the spot without approval. Everything is functioning perfectly now.

I've had Home Shield for about two and a half years. In my other home, I had them for probably 15 years. When I bought this new home, it was with some other home warranty for the first year. When that was up, I went back to Home Shield because I've had good results with them regarding my washer and dryer and one appliance. I only used them three or four times over that span of time. I used the home warranty on appliances in my kitchen and they were great. But the air conditioner has been an issue here. I've had techs out four times and they keep filling it with fluid. We've had them fill it four times. There is a leak and the techs said, "Even filling it the first time, there's a leak somewhere." The third time, the guy charged me $250 to put a micro leak thing gas in there. Two weeks later, we had to call them again and I was really frustrated.

The plumbers were very professional. They looked at the problem and took several steps to fix it. Fortunately, they were able to fix the problem. I am happy. I didn't get any resistance in the claim and American Home Shield was quick in getting the plumbers out.

A & B Roofing was wonderful compared to my previous experience with another company. The communication was great. They had to put tarring up on my roof. They explained to me what was going on with the roof, what they had done, and whatever wasn't covered under my warranty. They explained to me what I would have to get done in the future and how much it would cost if I was to use them as well. The day that they came out, my issue was taken care of within two hours. Everything was great. I would definitely recommend their company to anybody.

I had a problem recently. They have my card on file, but they said that the service fee didn't go through with this whole big run around. They helped resolve my problem and they were fine. But I had another billing problem that I wasn't pleased with. If something isn't worked through, they can give a discount or waive a fee. They were very not flexible. I'm looking into their competitors soon.

I got a policy with American Home Shield when I bought my home. I ended up going with a different company, but I came back to American Home Shield. When I call in to set up service, they take care of it right away. I used them for something major recently when my AC went out. For the first time, I saw the real benefit of having it. The AC was fine then it just stopped working. I called American Home Shield and paid my service fee. The representative was good. She got me hooked up with MJS Mechanical right away. She was able to give me their contact because I wanted it done ASAP.

I'm a long-term American Home Shield customer. I like that I don’t have to pay all the extra money when something breaks down. I had an AC claim and they told me who was coming and who will be calling me. I'm satisfied.

The washing machine broke down and I called American Home Shield and paid my $100 deductible. Dealing with the person from AHS was very quick and painless. He asked me as few questions on what it was doing and I explained it to him, and promptly got Aurora Appliance out here quick. It was within a day or two. So, it works good. They did a fine job.

The tech was very pleasant and nice.

A lot of times, it's hard getting the reps to answer. There have been some points where they were not clear on what the service fee was. We finally ironed that out. Also, my wife recently called to find out whether we could reduce our appliances. But our appliance contract said we couldn't do that. We had to stay with it for a year. It was a little confusing as to what was wrong. Other than that, generally the contractors have been very professional on what they're doing.

The claims that we have done have been handled well. I submit the claim online, pay the copay and then normally, I'm receiving a call within 24 hours as far as to get it scheduled. The overall turnaround to get somebody out to the house has been very reasonable. Having American Home Shield, there's a limited amount of financial liability on my behalf for major repairs, and also, there's peace of mind.

American Home Shield is very professional. They take care of their clients and they’re all around good. My condensing unit had to be replaced, and they came and replaced that. It's working fine but I have a little issue. The guy said it should taper out, but it hasn't tapered out yet.

We had a few things that came up after the purchase of the house. The AC unit stopped working. Then we got someone with the American Home Shield, and as soon as the technician left, the second out of three AC units stopped working. We told them we would like to call another company for the second unit, and they did and it was great. The second guys were swift and wonderful, and they fixed more issues than they thought they would. We are still waiting for the first guys to do something. They've been rescheduling us multiple times. So today, I called American Home Shield and said, “Do you mind if we just go completely with the second AC guys other than the first? We truly would rather just work with them at this point.” They said, “Well, we'll see what we can do"

Submitting a claim was an excellent experience. The techs were very professional.

I recently lost my husband and I was worried about home insurance. I called American Home Shield to get information and decided to sign up. When I discovered my husband had paid another company that was still valid until January 1, 2023, I called to cancel. The representative refused to respect my wishes and kept trying to tell me how great they were and on and on. I finally got nasty and told her to shut up and listen. I don't want to pay for additional insurance when I already have it. Refused to listen, kept talking. I asked to speak to a supervisor, but she would not allow that either.

Our water heater rusted out and leaked water into the garage. I placed a service request with American Home Shield approximately 10am on Monday, the plumber showed up 4pm Wednesday, no replacement water heater, just looked at it and said yep it's rusted out and needs to be replaced, he then contacted AHS for an approval which he received and was told that AHS would order the replacement water heater and it would be 1 to 2 weeks before the replacement was complete. I called AHS and asked why they would send a technician out on a trouble call without the parts to fix the problem and was told that is the policy and that hot water was not an emergency and I'll get the replacement whenever they get around to installing it.

The app of AHS is good. I submitted a claim recently for a leaking pipe in my closet.

The tech that came out for my dishwasher was good. He fixed it immediately.

I submitted a claim online and made the payment for it. And American Home Shield automatically scheduled. I like that it was within one day. Two people came in. They were courteous. The issue was simple. They just showed me. I did not see the way to turn on the faucet. Normally, there's a knob above the bathtub to turn the shower on. I've been asking people now for a month but nobody could figure out. We had just decided somebody didn't put it in correctly. It's a newer shower thingy. And when the water comes out, you pull the bottom part of that down and twist to the right and it locks. And the tech said that was some of the newer Cohen faucets. That's how they are made now. We joked about it. He said, "Believe it or not, I've had like three or four calls about the same thing. You're not the only one." And that was the end. So, the service was great.

First, somebody came out and they did the vent cleaning. That didn't work and I had to pay for that. Then the tech came out again and changed a part. The HVAC worked a little bit for a while and then we were back to the same thing again. A different company came twice and today I got a text set up for somebody else to come out. I keep paying for them to come to fix the HVAC. So, I told AHS that I'm not paying another $100 for the same person to do the same thing that they claim they're doing.

I'm not happy right now with American Home Shield or A & E service or Sears. A & E which is part of Sears came out for the refrigerator. It will be the fifth time that they're going to be coming back out. It's been over two months now. They replaced the motor in the ice machine but it's still not producing ice. Another guy came out and stuck a little pin in the water line. He said if it didn't work, they were going to replace the door or the refrigerator. That didn't work. They didn't wait to see if it made ice and left. The guy came back out again. He said he was gonna replace the refrigerator or give me a new door put on there. But he didn't make notes to send in to American Home Shield. I'm still without ice. They're supposed to come out on the 18th and look at it again.

My AC’s got some high humidity issues. The technicians got out here within a few days. It was good. They told me everything's working normally. They seem to be knowledgeable, but we still have high humidity. Overall, I like the ability to get someone here through American Home Shield pretty quickly with a decent rate.

The fan of the AC unit was working. I called and put in a claim that night, and Patriot was the one that was assigned the claim. The gentleman came out the next morning and said it was the compressor and that they would have to get approval from American Home Shield. It took 12 days and I was not happy about that. I finally filed a complaint and American Home Shield offered to pay up to $150 for a window air conditioner. But considering the fact that the temperature in my house was 85 degrees, a window air conditioner was not going to work.

American Home Shield is worth it. On the most recent claim for the AC, the guy was great. He came in and changed the capacitor. I had it back up in about 15 minutes. However, at one point, I had to have my air conditioner worked on by three different technicians. I paid $75 a claim when the first two never fixed it and the third one had to come and fix it. The first one said it was my insulation. The second one said the same thing. The third one came and it turned out to be the AC capacitor. This is the second time we've had to have it replaced. When the first two didn't fix it, I don't think that I should have had to continue to pay to have them come back out to do nothing.

AHS was very good when I used them when my AC wouldn't work. They had somebody out within 48 hours. The tech was very knowledgeable and represented the company extremely well. It was also resolved that day.

Home Shield sent a plumber out for us to fix a sump pump and he didn't fix it. They kicked it to an electrician, but it wasn't an electrician's problem and they charged us $125 for something they didn't even do. We still have the same old problem. I also had a claim where Apalachee came out, and it went okay. It took a while for them to get the part for the oven, but they fixed it. Overall, I was satisfied with AHS. They answered my questions.

AHS has been helpful. I had a contractor come out to try to repair our AC, but the repair didn't work. When they're supposed to come out again to figure that out, we got COVID. So, they couldn't follow through with that particular appointment. I made a new appointment with them for tomorrow. I also had a claim for our water heater and that worked out perfectly fine.

I like American Home Shield. However, if I have a problem that I need to get fixed, without American Home Shield, sometimes it's a little cheaper. It's 100 bucks every time I use the service. Sometimes I called and the contractor said they would only charge 70 bucks. But overall, I feel more secure with American Home Shield.

My thermostat just went blank so I got ahold of American Home Shield and they sent out Right Tech Heating & Air to see what was going on. The guy went up in the attic and he messed with something. He said the thermostat was bad and he said he can replace it. He showed me a little cheap one that I said no to. I asked him to replace it with the same model and he said it's only what they have. The tech went back upstairs, messed with something again, and then came downstairs and said he got it to work. There was a loose wire and he fixed the problem. I've had very good service from AHS.

I had two separate incidents that happened roughly within a week of each other, and American Home Shield sent people out and got it taken care of quickly. We haven't had any issues with the technicians at all. We had been with a previous company prior to American Home Shield and we had some issues there, but since we've been with American Home Shield, we haven't had any issues. I'm pleased with our choice, and we plan to continue using them.

I had some plumbing issues. The techs fixed both of those. Working with them was great every time. Having AHS saves me a lot of money.

One day, I turned the AC on and I noticed the air was not cool enough. So, I started to monitor and the temperature was stable. It was not getting cooler. I figured out that there was a problem going on, and that was when I called American Home Shield. The tech who came was very friendly, very helpful, and made me feel that everything was going to be okay and they were gonna resolve the problem, and they did.

Right after the warranty was up, the smoke detectors started going off. So, I had to call American Home Shield again and that was another $100. The tech said to change the batteries and they came with a battery but they didn’t put a battery that was gonna last. The guy said that it comes with it. I don't know if they would change the battery out if I gave them a Duracell. He also said that I need to change them, but I can't get up on a stepladder to change them. I like American Home Shield but I don’t like the monthly charge. It’s expensive and every time I call them out, I have to pay $100. I would not recommend AHS because of the prices. The pricing is all I'm concerned about at my age.

Jay’s Appliance came out four times and he couldn't fix the problem with the ice maker. So, AHS sent out the second company and he found the problem right away. He fixed it in about 20 minutes.

The contractor was a very nice guy. He was very efficient and he kept us in the loop. AHS has been okay. But I don't like having to pay extra for the dishwasher. They can't replace ours because of the age of our dishwasher. Other than that, I would recommend them. They're easy to work with.

The techs who came for my AC were great. They fixed the issue within 30 minutes and everything has been good ever since. This claim went smoothly and American Home Shield operated as expected.

My AC unit was not working and it wasn't cooling. After doing a claim online, I got a text that said somebody was coming out. The tech texted me back later on and told me what time he was going to be there. The tech was good and was fast diagnosing the problem. He said the capacitor was blown and that it was the unit outside. Everything's well now. I was satisfied with everything. Think about purchasing American Home Shield, especially now since when you buy a house, you really can't do an inspection.

The tech who came for the washer was great. He knew what he was doing and explained it well. He showed us exactly where the problem was. I’m new with American Home Shield and I like them very much so far. I had another home warranty company for several years and in the beginning when I did like them, I didn't like them as much as I like American Home Shield. AHS’ monthly fee is higher and so is their deductible. But the service that they offer is more comprehensive. And also, if they have a replacement, it's more realistic. We had a $6,000 oven and American Home Shield would pay up to $6,000.

It was a fine experience when A+ Comfort & Heating came out. They fixed the AC.

American Home Shield is good so far. They’ve been honest. I filed a claim for my range hood and they covered it. The process took two months because of the back and forth and logistics but it wasn't anything that's their fault.

I had a plumbing issue and I submitted a claim online with AHS. Then the tech came out and he was pretty good.

I had a terrible experience when I did a claim for the AC. It took several months for it to get properly fixed. I finally got to deal with Westside Air Conditioning. AHS kept trying to send other contractors and they wanted to replace it immediately. One guy didn't even go up on the roof. He just said he'd replace it. The other guy barely went up there and said he'd replace it. Westside tried to fix it and they were able to and save some money. They're fantastic. But when you put in a service request online, there has to be more room to put in what is wrong.

I've been pleased with AHS. I've had them off and on for years. Everything that I've ever claimed has been covered. For our recent claim, Mega Star Plumbing came out and did a great job. They came back and fixed something that wasn't fixed the first time.

I did a claim for my AC and the technicians that came out did a good job. American Home Shield is a good warranty to have.

AHS is very helpful when I need something. Everything's on point. They always gave follow-up calls and emails. I just wish sometimes it was a little bit quicker. But otherwise, it's good. A tech came out for my garage door recently and it was really simple. It was just unplugging something and then plugging it back in, and it started again. I wish I had known that so I wouldn't have to spend $100. But it was okay.

I had a circuit box that wasn't operating properly. The lights In my kitchen, upstairs in the bathroom and hallways weren't working. I called it in to American Home Shield. They took my information and told me who would come out. They sent to my email the contractor’s phone number and the claim code for the contractor. The contractor called me and set up a date to come out. And he came out. Whatever he tech did, he fixed it. AHS took care of me, so they would take care of you as well.

The few times that we've had to use American Home Shield, they've been easy to roll with. We can submit a claim online, and typically, that day we’re being contacted in some form by a contractor. The recent claim when Sears came out went well. The icemaker wasn't working. It was discovered that there was a wire that was severed in the hinge of the door. It was advised that the best course of action would be to replace the unit. We have the new refrigerator coming this Saturday. The guy was helpful and knowledgeable. I was impressed.

The guy who recently came was really nice and did a good job and he fixed our dryer, which I thought was beyond repair because it wasn't working. It looks like a lot of work went into it. He had to vacuum everything out and he put in a new part. It was nice that they had the part before they came, which was really nice too because it was nice to have it fixed that day. His company had pretty good availability because I had to cancel once and they were able to get me in two days later. So, the experience is good overall. The whole thing with American Home Shield went really well. The only thing is that the deductible is pretty high. It is 125. When we had it years ago, it was $75 and I thought that price was a little more reasonable.

My air wasn't getting cold. I came home and my house was hot. The techs said I had a leak. They changed the evaporator coil. They were good.

It’s $75 each time contractors come out. I called American Home Shield six to eight times out of the four years we've been here. And their prices kept increasing monthly. When we first had it, maybe it was $60 to $62. And now, I'm on 80. There have been plenty that I have liked with AHS where things are covered. But they have gray areas that are hidden. So, I would think I'm covered but I'm not. There was one where our garage door wouldn't open and they said it wasn't covered because the pulley wasn't covered. That's crazy. Because my contract states garage doors are covered. But it didn't specify that the pulley wasn't covered.

AHS used to be pretty good. But now they have gotten into this thing that they go to these mom-and-pop shops to get the repairs. They're not always reputable places. One place that they continually would send out stole stuff from us. I made the mistake of leaving them in my mechanical room and running into the house to do some stuff while they did the work. AHS just said, "We'll put them on the list to not send them out to your place again."

The people who came for the kitchen appliance were extremely professional. They came on time and they were responsive. The service has not been done yet but they are keeping me updated on the fact that they are waiting for a part. But for the plumber claim, the contractor, Heal Plumbing, broke something and they didn't fix it. I asked American Home Shield to take care of it, still not taken care of because they told me they were liable. So nobody wants to take responsibility.

The dryer was banging and the heating element got screwed up. Somebody came out and assessed it. Then they ordered the parts. The parts came to my house, and then they came back at the actual time they were supposed to and fixed it. This claim went well. There are other times when it doesn't go as well because of what they cover and what they don't. If you explain it just a different way, then it's not covered. So, sometimes the communication gets lost. Other than that, it's less costly to use American Home Shield than to go and hire an electrician, a plumber, or an appliance repair guy when something goes wrong. Overall, they're great.

We were in the process of selling our home and there was an inspection that was done. The inspector said there was a problem with the middle burner of the stove and it was not working. AHS assigned a tech and he was very helpful. He said that there were some problems with the connections and there were some things that he had to replace. We've been very impressed with American Home Shield. They get techs out really fast and the techs have been very knowledgeable.

We had a policy with American Home Shield when we lived in Colorado from 2014 to 2021. Then we moved to North Carolina so we've been with them for a year now here. In Colorado, everything was great until COVID hit, and then they couldn't find service people that could come out. But that wasn't their fault, it was COVID. Here in North Carolina, so far, so good. They did the pre-summer service where people can come out and check your AC, and it worked out fine. Then we had a washing machine act up, and they sent a guy out. He pulled the back off and he found the problem right away. The bolt that holds the whole barrel backed out for some reason, so the whole thing was rattling and making noises and squealing. It was bouncing all over the house.

It's been beneficial to have a connection to a vendor who's immediately available to do service rather than me having to try to track one down myself. Also, the ease of submitting a request online through the website is pretty good. Having the home warranty helps keep me from being solicited from vendors to do more work than necessary. It helps prevent me from getting overly marketed on replacing the entire system as opposed to fixing it.

The tech that came out was very nice and professional. He fixed the issue as if there was anything else it could do. I have nothing but pluses to say about the whole thing. I was very pleased with everything.

The rekey claim with American Home Shield went pretty well. The techs were pretty quick. They came out in about three days and was only in the house for maybe an hour and a half. So, it seems pretty decent to me.

American Home Shield has added more coverage and I just re-signed with them because of it. The service has been decent so far. If you do a claim, within 48 hours, they are on it. But they need to vet their vendors better. I had a little complication with one of the workers, and I sent it up to the supervisor but nobody ever got back to me. Pronto Plumbing came and assessed the problem, but their assessment was off key. American Home Shield had to send someone else in to correct the error. The second contractor did what they needed to do.

My toilet was leaking between the bowl and the base. The fill valve was leaking. I tried to work on it myself and cleaned the flapper. The flapper looked bad. I tried to shut the wall valve off. It was leaking when I shut that off so I had to leave it on. I called American Home Shield on a Saturday. The service company called me back on a Monday and they came out on a Tuesday. They were prompt and the guy that came had everything. He did a good job and was nice. He fixed my 30 year old two-piece toilet and he showed me what he did when I asked him a question. He showed me the old ring where it was leaking as well as an old part he changed.

I did a claim for my AC unit and the technicians were excellent. It was a small issue and it took them a few minutes to fix it.

The contractor was very informative and tried to make sure that he was able to do what I was requesting. He explained in detail how it all worked. He changed locks on the property and everything is working good. Everything's been great with the service and I would recommend American Home Shield.

My air conditioner was underperforming. I made a claim with AHS and a guy had to come to check on it. He ran a bunch of tests and showed me that there was this deal underneath the furnace. It looked like whoever originally installed it left some gaps where it was a pressure leak and it was making it difficult for him to be able to read the appropriate level of refrigerant. That leak was throwing everything off.

I’ve called them three times this summer. The first time, our compressor was out, and they fixed that. Then an electrical connection was not properly done and they fixed that. For this most recent claim, they came out and said the motor was out. So they got that on order and now, we’re waiting. Over the years, if we've had to call about issues, sometimes American Home Shield had to get somebody from the next town instead of here locally. It would be more convenient and better if there were more people locally that worked with American Home Shield.

I've had five claims with American Home Shield and this was, by far, the best experience I've had with them. On a very hot day, in the high 90s here in Ohio, my AC motor went out. It was the third time that I called for that issue, but it was intermittent. So, this was the first time that it went out completely and it was late on a Friday night. I had somebody call me back between 8 and 9 o'clock on a Friday night and said they would be there Saturday morning. I didn't expect that. They showed up on Saturday morning, had the part on their truck and it was fixed within probably eight minutes of the phone call.

American Home Shield resolves problems. My claim with the air conditioning went fine after about three attempts. It was a great experience.

The AC was blowing and the fan was on, but the cold air wasn't coming through. I went online to submit a claim and AHS had a fast response time. Then, the tech came and saw what the problem was right away. He had to leave for parts then he was able to fix the AC. AHS has a good program and it's something that every homeowner or renter should have.

I have been a customer of AHS for more than 10 years and have recently had the need to request service. One thing that they do not tell you is that you do not get the opportunity to pick the contractor who provides the services to your home. My first experience is that I had an issue with my dryer. The dryer was not heating. They sent a contractor out to repair the dryer and 2 weeks later the dryer stopped heating again. They sent the same contractor out to repair the dryer and a week later the dryer stopped heating. I requested a different contractor and was told that I had to pay my $100 deductible if I wanted another contractor. Well, the problem was not resolved after the 3rd attempt to fix the dryer. I ended up purchasing a new dryer out of frustration that the problem was not going to be resolved.

We got new locks for the new tenants and Arizona Sunrise Lock & Key came out. They're a wonderful company. The guy was amazing and did the work fast and right. He was super polite and nice. Everything was great. But then I had the AC experience. A different rental home with a tenant had an AC that wasn’t working. American Home Shield sent out a contractor but they couldn’t come out for a week even though they’re called Same Day. When they came out, they told the tenant that they fixed it, but it still wasn't fixed. So then, we had to ask them to come back out again and that took another two weeks.

The last guys who came out worked on the garbage disposal and one of my sinks. They did the job really good and left. It was quick. Everything is functioning great. The garbage disposal is functioning even better than before. The plunges in the sink work.

The whole outside glass of the washer was smashed. It must have smashed right when the wash started because it sliced up all my clothes. I called American Home Shield and then we did a video and I showed the whole video. But when I talked to the guy, he said, "Oh, we don't have a video. We have to come and see what's wrong." I told him that the washer was not broken. I just needed a new glass on the outside. So he ordered it and came back. I was surprised because all part take forever. But it came in faster than I thought. He put it in, vacuumed up the glass that was in the washer and then he left.

My AC was not working and it was 100 degrees in my house. It took forever to get someone here but once the techs got here, the issue was resolved.

With American Home Shield, some things are irritating and some things go smoothly. When we first started, we had an issue with our dishwasher. The company American Home Shield used was poor. They couldn't understand what we were saying. We couldn't understand what they were saying. Nobody spoke English. They would not set appointment times and just come over. One of them wrote up a false report and American Home Shield took it wrongly. He told us what he found but American Home Shield denied us the claim because there was something found that they thought would deny it. There was some egg shell in the line. They didn't even offer us any options, so we had to get angry and escalate it until we talked to a manager who told us that we could get a second opinion if we paid, and if it came back the same, we would be denied again and would lose that $100. If it came back differently, we wouldn't have to pay the $100.

Oasis Pool Services came out for my recent pool claim. The tech was quick and very proactive on what should have been done. Just replaced the pump that was on the unit.

The cooling part of the refrigerator at my rental property stopped working. The contractor referred the claim to somebody else. The tenant was so overwhelmed with how long they didn't have a refrigerator so they just bought one. So, I had to reach out to American Home Shield and cancel the next step but they had to escalate the problem. I've never heard anything back about that step and no one ever reached back out to me.

I like American Home Shield. The techs told me right away what was wrong with my appliance. When they received the part, they let me know what time they were going to come back and they fixed it.

I always said that it was water sputtering on the AC vents on the floor. First, American Home Shield sent a plumber. But the plumber said, “No, this is AC.” But the first plumber that they sent wanted to charge us out of pocket $250 because he said that the water sputtering in the AC vents was coming from the shower valve. He got upset because I said, “This is not a shower valve. Excuse me. I'm touching them and they're dry.” He left because he was upset and he left all the walls exposed. We live in a mobile home. We cannot move it anymore because it's in a lot. That's the contract with the owner of the land. It's like a normal house. He exposed all the shower valves in the back and on the bottom. He ripped off the glue that covered that with nails that were rusted.

We had a repair for our dryer. The repairman came in, pretty much went right to it, and we had all the parts shipped ahead of time so everything was waiting for him. He got it all done and was in and out quickly. Since then, the dryer has been doing great.

I haven't had to use American Home Shield many times. So, it was frustrating. This year, I did have to use it and we had a water leak. When you do have a problem, it's not a one-stop operation. You have to go through many modalities to try to get your situation fixed. To me, it was such a headache and I still don't have all my repairs done and it's because AHS does not cover these under the thing. I don't even know if it's worth my effort to even have the coverage, but at the end of the day, all I wanted to do was to get my house repaired.

The tech was a young kid and he was personable. Diagnosed the problem, fixed the thing in minutes. He had to put a new part in. And we had a good conversation. So, I liked him. I hope he would be the one that comes back. Because after he fixed it, I went to Colorado for a couple of weddings. And when I came back, the wife had a towel on the floor because the refrigerator was leaking still. I said, “Then he didn't fix it.” She said the icemaker quit making that ticking noise and it works. But it still leaks. I said, “I'm gonna call him right now, because they'll fix it for free within 30 days.” I called American Home Shield, and they're coming out again to fix it for free on Friday.

I like everything about American Home Shield. I like their quick turnaround of the claim. They also always seem to have the best professionals on contract. Recently, a contractor fixed the AC unit that stopped blowing cool air. They came out within 48 hours. It was perfect.

American Home Shield sent Fleshers and they fixed the air compressor. They had everything they needed. They're friendly people and they explained everything clearly.

The AC contractor that came was great. Absolutely A+.

The AC's fan was blowing inside but not outside. The techs came two days after I made the claim with AHS and fixed it. Before that, I also filed claims for my other AC unit, a dryer and a washing machine, and the contractors I had were all excellent. American Home Shield is very easy to work with. I like the convenience of just calling them and they usually have someone come out within a day or two.

I do not have a good experience with AHS. The people that I talked to on the phone were very knowledgeable and helpful. But once you passed that, it's always a back and forth thing. I had a situation where last year I had problems with my stove and my refrigerator. By the end of the year, I ended up finally getting them replaced. But all during that time, I had to deal with my refrigerator and losing my food in the freezer and complications with not having the stove working. I also had problems with my toilets. The first tech came but did not repair it because it was broken. I called back and they sent a different one. I have called back since then, but I haven't gotten a response from American Home Shield. I noticed that the toilet is still doing the same thing.

A light wasn't working and Voltz Electric fixed the problem. They did an awesome job. They were very professional and timely. But American Home Shield can improve on shorter wait times from when you put in your claims to when you can get someone out. Also, their AC repair service sucked.

My door wasn't closing and opening properly. The tech adjusted the sensors after he repaired something. He was very nice. He knew exactly what the problem was and had it fixed in no time.

The spring broke in my garage door so I called it in on a Saturday. It took a little bit for the contractor to come out. But once they came out, it was quick. The tech was a pretty witty and cool guy. I like him. I had another claim for the roof and it was awesome. When I put the claim in, American Home Shield got it scheduled the next day. Then the tech came the next after that, and he said he was coming back the next day. He said, "Do you mind if I work at 5:00 in the morning?" Because it's hot in Arizona. He took care of it. It's been raining hard since then and it hasn't leaked where I told him where it was. So he resolved it. It was pretty smooth. American Home Shield delivered, so I like that.

The commode in the toilet wasn't working good properly and the guy came and changed it. He was very nice, sweet and did exactly what we asked. But when we closed the knob in the bottom, it wouldn't close. The water still is coming and he said it was a different issue. We have to call back and file another claim with American Home Shield and he was gonna come and fix that problem. For me, it's related to the bathroom. But I didn't make a claim anymore.

I'm very happy with American Home Shield. I just had a claim that took a little bit too long for them to resolve. It went from Monday, and they didn't really finally get it done until Thursday. We were out of water that whole time. So, that was kinda disappointing.

I’ve had American Home Shield for a while on two different properties, and I’ve had nothing but excellent experience and service, even though I had some stuff I had to call about a couple of times and get resolved. But I was told by the staff on hand they got resolved in a timely manner. The technicians are always very nice, pleasant and friendly too. American Home Shield did everything told me they were going to do and close to the date they said for which it would come through. They kept their word. I sold a property, so I keep it on my house now, and everything's been awesome.

The AC was leaking a little bit and it took a couple of days for the technician to come out. But that was okay because he did still have service. It was totally understood that since he had air conditioning that it would take a couple of days.

I had a plumbing claim and the contractor that came out told me that the one in the backyard was not covered by American Home Shield, but they could fix it by coming inside and opening up a space in the wall in my bathroom, taking out drawers under the cabinet, et cetera. But I told them I was not ready to get that involved. I thought it was something that was a little simpler. It's going to be really nice once I truly figure out what's covered. We moved into this house and there's a smaller garage door. It's the size for a golf cart and it has never worked. I thought that should have been covered by them but I don't know whether or not it is. When I signed up for American Home Shield for myself beyond the first month that was already covered, I got the impression it was not, and I don't understand why that wouldn't be.

AHS is good. It's easy to use. It's easy to go online and submit a request, and then have somebody come out. The techs that came for my AC recently were amazing. Everything's been working fine now.

A capacitor went out, which was a little $40 part, and the tech showed up early. They said that they’d be here at 11:00, and they were here at 10:00, which was fine. The guy was super knowledgeable. He took care of business and fixed it and left. I love American Home Shield and I like everything about them. I recommend them all the time and a buddy of mine ended up signing up with them.

The claims process is better online because a lot of times you're on hold for a long time over the phone. In the evenings if you have anything that happened at your house, it's hard sometimes getting through to them. Sometimes it's hard to understand some of the people that you talk to. But overall, they're very nice and they try their best. I've been very happy with the companies that I've used through them. The excellent benefit of having American Home Shield is that you wouldn't have to come out of pocket with so much money. When you have any kind of emergency in your home, just knowing that you have them gives you little peace of mind.

When I called, it was for a refrigerator freezer and stove. I was told it'd be one service charge because it was both appliances. AHS put in a work order and told me Sears would be coming out. When they did, they said they only had a claim for the refrigerator freezer and not for the stove and that I had to call back. So, I called back and AHS said, “Yeah, it was a work order done, but it's gonna be another service charge.” I said, “No, I'm not going to pay another service charge ‘cause the reps told me that it would be one service charge.” That rep said, “Well, Sears only fixed one thing and we have to get another company." I told them that it's a recorded line and they could check and see that a rep told me it would only be one service charge. So, they didn't charge me a second time. The tech fixed the stove and replaced a switch. Everything worked out alright. AHS is a good thing to have.

I'm very excited about American Home Shield. I'm extremely happy with them. They always do a good job and they are always on time. They send someone that's very experienced. When the washer was clogged, the tech took out a lot of stuff that was stuck in there. He did a great job. We recently had a claim for a water heater on another property. The contractor promised a time range and they came earlier than expected.

The techs from Garage Door Experts did the work fast and seemed knowledgeable. American Home Shield solved every problem that I put in a request for service for. It saved me money not having to replace appliances and electrical and a lot of things.

When the tech came out to look into the refrigerator, he figured out the problem. He told us that it was still under the manufacturer's warranty. So he didn’t have to fix it. But he was fine. I like American Home Shield because sometimes I don't know who to call. They give me an appointment pretty fast. I feel peace of mind if I have something broken.

I reach out to American Home Shield by phone. I always speak to people. I don't do automated. Overall, the experience with AHS has been terrible. BW came out for an electrical issue. It was the breaker box that was the reason for the call. After they got there, they began to look around at different things. There were some other things that they were having problems with. I don't live there. My aunt and uncle do. They call me with these problems, and I had this person come out for the electrical. He was very helpful with them. They are older people, and they haven’t had any more problems. What he did was very beneficial for them.