American Home Shield Reviews

American Home Shield’s service is worthwhile. We've probably had it a year and we've already had to utilize it once for an AC and once for a stove. Both contractors were very good. They were friendly and fixed the appliances. The claims process for the stove was not good though. It took a while to get the initial visit and because it took so long, they waived our deductible. Two weeks probably after that initial visit where they said they were gonna have to order the parts, we heard nothing. Both the contractor and AHS didn't follow up with me. We had no oven or stovetop, and we couldn't cook anything. It wasn’t great. AHS doesn’t fit everyone's need. But I would highly recommend it for those who do. It’s monetarily reasonable.

Our dishwasher was leaking. When the tech came in, I showed him where the dishwasher was and he reviewed and tested it. Then, he said it would need to be replaced, and he sent the paperwork to American Home Shield. Within two hours, I got an email telling me that he has sent in his report. Then I got another email saying it was covered, and what they were recommending. If I was fine with that, I could click on the email. I clicked on the email, and they ordered it. Then I got an email saying that it takes a couple of weeks. I was notified when it was being delivered and they took care of our dishwasher.

I called AHS because I had a clogged bathtub. The faucet was leaking too. When I called to tell them, I didn't think at that moment to say that it’s also leaking. When the tech got here, I said, "My bathtub is clogged and it's dripping." He said, "You didn't add that to the ticket. So we can't do that today." So he unclogged the tub and I put in another work order for the hot water dripping. By the time they came to check it yesterday, it was a stream. It's no longer dripping. It's flowing now. They couldn't get the spicket off. I still have hot water coming out of my tub. Now, I’m waiting to see what they're gonna do about it. They couldn't get the knob off. But I've had American Home Shield for over 20 years and I always use them and I've had great service.

The contractor tried changing a part on the microwave but it didn't work so American Home Shield gave me a $500 allowance to change it out. I went and bought a new one and put it in myself. American Home Shield comes through, but it takes them a long time. We waited for an air conditioning unit. It went out for about three and a half months before they finally sent the people to change it. The technician they sent out here didn't want to change it. He said they could fix it.

It's easy to file a claim. And American Home Shield has someone who comes out very quickly to address whatever issues. The tech was very knowledgeable and very professional. He addressed my problems. The only thing I would suggest is just more explanation on what is covered and isn't. I know AHS does that. But I have to go search for it. Other than that, I enjoy their service.

The ac was leaking from the furnace in the attic into my ceiling. The tech was fast and friendly. I like the simplicity of having a warranty and not having to find somebody to do the work myself, that American Home Shield already has people that are on their list that they can send out.

I did a claim to American Home Shield for my rental property. So, I wasn't there at all for the whole thing but the guy that came out was very nice. He called me and gave me updates. At the kitchen, the roof area had water stains. So, he sealed it up. He said just to watch it.

The water heater was leaking water. Metro Air Services came and gave us an estimate to put everything up to code because, to replace our water heater, American Home Shield doesn't pay for anything that hasn't been put up the code. But the issue was that the company came up with another estimate afterward because the person that came out gave the wrong information and didn't do something right, so our cost went up higher for that.

The oven was not coming on so I called American Home Shield. The rep I talked to was hard to understand but within 24 hours, I had a scheduled appointment with a service tech. They pulled the unit out and did their diagnostic work. They explained to me what they were doing as they were doing it and said that they would look at getting the parts. They called back and said the parts were unavailable. They said that AHS will be reaching out to me to do a replacement or give an offer, which AHS did. But I never got the email and I had to call. Also, we had a second claim and I still have not got the email.

Our AC unit was not keeping up. We noticed that downstairs, it was set to 72, but it was about 75 inside. But then upstairs, it was keeping up just fine. I contacted American Home Shield on a weekend and then the contractor called on Monday saying that they received the claim and they were able to come out Tuesday morning. When the tech came out, he said that everything seemed to check out just fine. He said it was a problem with having a zone system air unit and that there really wasn't much that they could do to fix that. The claims process was very, very easy and very quick.

My washing machine wasn't cycling. We requested AHS for service and when I contacted the first contractor, they were trying to do some type of a virtual inspection of the piece of equipment. I didn’t do that with them as to me, that was a waste of time. Unless you look at the unit, you can't figure out what's wrong with it. We switched companies and Atlantis came out. Within 10 to 15 minutes, the tech isolated what the problem was. It was a part that needed to be replaced. He ordered it then three days later, he was out to the house and he replaced it. He was there for about another 15 minutes and he was very personable.

One of my units quit working and it wasn’t cooling anymore. American Home Shield did very well and I was satisfied.

When the garbage disposal was not working, American Home Shield replaced it immediately. It was great customer service. Every year, around this time, some of the AC needs tuning up so their contractor would fix the HVAC system. I hate the fact that every year the cost increases but American Home Shield has its benefits. If this was an expensive part, I didn't have to pay the full price. I just had to pay the $100 deductible.

When we submitted a claim with AHS for the HVAC heat pump, the tech was out really quickly. He was very nice and professional. There were several components that went out on it and he got it all done. The first thing he noticed was the fan was not working. So he got a fan on the condenser unit, and he put it on. Then there were other issues too. So he had to go out of town. He went up there on his own, got the part, put it on, and got it working. The emergency heat strips were out as well. He was just right there, on it. ​It's worked just as well as it ever worked before.

The first call with American Home Shield was a little challenging because they don't have an office person. But when the guy got there, he did a great job and at the end, he was very friendly. The second time, I was not there but the tech came and fixed our AC. So, he did a good job. He said that he was gonna patch it so the air doesn't come out again so, we were satisfied. We've been with AHS forever and we have good rapport. We appreciate it and we've never had any problems.

I turned in an order for the washer on May the 10th and it still hasn't been completed. They're waiting on a part and I'm wondering how long can we wait on the part? Also, the communication is only when I call them. But my claim that S&S Appliance Parts & Services came out for was great. The tech checked the issue and about a week later, he called me back and he had the parts in and fixed it.

I opted to do a buyout for my AC and I got my check from AHS.

We had a power outage because they shut down the power for maintenance in the area. When it came back on, none of the electrical outlets in my wife's office were working. It was very weird. The window the contractor gave us was from 7:00 AM to 11:00 AM. I got a text from the company at 6:35 letting me know that the tech would be in the area in 10 minutes. So I went to the door. And as I got to it, I saw the tech pull up. So by 6:40, he was here. He came into the house, checked the outlet and said, "Show me the electrical panel." And I did. He opened it up. He took out a tester, tested the circuit and said, "I know exactly what's wrong." He flipped the breakers back and forth and said, "Go check." I went back to my wife's office and everything was working.

My recent claim was for my water heater and my water pressure valve. Advanced Appliance Service ended up replacing the water pressure valve. I was very satisfied with the claim process.

Our AC issue was addressed very nicely. The contractor did a very good job with everything. Get the premium service. It covers a lot more.

Our air conditioner was initially making some noise, which was not normal. It turned out it was the blower motor. It stopped working and the tech fixed it. It works now. American Home Shield has been great. We renewed it after one year so that tells you that we've appreciated having it.

The AC fan on the outside was rattling and it was loud. I had a fabulous technician that came and he did what he was supposed to do. Everything was perfect. He fixed the fan to where it doesn't rattle and it's working great now. But the technician said it sounded like some ball bearings are going out and those may need to be fixed in the future. It has to break before American Home Shield would have it fixed.

We bought a new house and I got American Home Shield on it. We’ve had two visits so far. We had a plumber come in and he did three different things. That was good. We also had an electrician who was supposed to figure out why there was no power getting to an outlet but he couldn't figure that out. When I called the company about it, the first thing that they told me was that they weren't going to accept the claim because they thought that it would require pulling out the island that it's on. I asked them if I could get a second opinion and they said I could but I would have to pay another $100 fee. I asked why I was still gonna have to pay the $100 fee on the previous call when they weren't able to do anything about it and they said that they were going to escalate it to a supervisor. I never heard back from them since. I'm pretty sure that outlet is not gonna get looked at.

Our refrigerator was not working. A technician from A & E Home Service came out and he replaced the compressor of the refrigerator and put some of the refrigerants, and checked it out, and it turned out well. When we called, we already told what was the problem, and he anticipated that the problem is the compressor of the refrigerator. So he had his own materials on his truck and he did the job real quick. He did a really good job and the problem was solved. Our refrigerator is working great now. American Home Shield has excellent service.

I like the way American Home Shield seems to handle the business. They're good. The contractor gave an estimate of what the repairs would entail and gave it to AHS.

The bottom of my furnace was leaking water. I called and American Home Shield told us somebody would call us and I was thinking somebody was gonna call me the next day. The lady called me and it wasn’t even 20 minutes. I was talking to American Home Shield and had somebody come out the next day. When J&J Mechanical Repair came, it wasn’t leaking. It was just the ice that melt that was why the water was on the floor. The guy was nice and checked everything for us. He told us if anything is to go wrong, to give him a call. That was the first time of them ever coming out since I had American Home Shield and they did good. I’d recommend them to anybody. The other people who came out before J&J were good too. But I like J&J because normally when you call American Home Shield, you have to wait the next day. Sometimes, when you do talk to somebody the next day, they’ll come out that day or say, "I’m not gonna be able to get you in till the next following weeks.”

I had some dampness and I needed a plumber to look at the issue. I submitted the claim online and I checked the status, which was quick after. It was within an hour. Whenever I looked back at the status, it said, “Contact this plumber to schedule a time.” I called the plumber, and they got out there within the next day or two. They were kind and were ready to help me.

I've had a number of things but everything seems okay now. I called American Home Shield and the techs came out and did what they were supposed to do. I'm very happy with AHS so far. Somebody else early on was offering the same service and I did not switch. Even though they were cheaper, AHS was a better deal.

Someone came out for the hot water heater. The guy was very knowledgeable and nice. I was asking him questions and he went above and beyond. Here in Texas, we have a lot of calcium buildup. The guy cleaned all that out and replaced some heater cores that were caked in calcium, which was the reason why my water was taking so long to heat up. The service was excellent and I was happy with that.

Sometimes American Home Shield is very slow. I was without a dryer for almost two months. First of all, they assigned a contractor that never called me, and I was constantly calling them. They never answered or replied to a voicemail. I then called American Home Shield out on the third day and they said I needed to contact the contractor. Because I've been three more days without a dryer, I said, “No, I no longer want that company. You need to give me another one." They sent another company and they finally came out after four days, because they were booked up. After that company left, they said they ordered a part and would be back out. It was a week then I called the company. The rep said, “Well, that's too far for us to travel.”

American Home Shield's claims process is easy as long as everything goes fine. When it doesn't, it's awful. Sometimes, a claim leads to a bigger item that needs to be fixed that they need to send someone out. Then, there's a discrepancy about what gets paid and how it gets paid. We've had one guy that came to work on the dishwasher and he was okay. But then, there was a contractor that needed to help us with our stove and and that's where we had the biggest problem overall.

The AC was leaking and it stopped working. When CTR Services came here, they told me they need to buy and replace the blower. They did and it’s still leaking. I contacted them and they told me I need to open another work order before they can come and fix it. Other than that, everything was okay. The warranty saves me in time of need when I don't have money. I don't have that much to pay for the blower but Home Shield provided.

I had a garage door opener issue and it was addressed very well.

The AC was not cooling. I did a claim online and someone contacted me on the same day. AHS had someone set it up to come out two days later but I ended up having to cancel it as I was going out of town. It ended up being two weeks, but that was because of me, not them. I was very pleased with the service I received from them and the repair place was very nice also.

The tech that came out for the AC was awesome, easygoing and he had a little bit of humor, which was perfect. He was very professional. I had a great experience and a great vibe. AHS gives me very good peace of mind. I just went with them six months ago. I wish I got the whole thing 20 years ago because appliances are so expensive.

I've had American Home Shield for a couple of years because I felt safety, like an insurance policy. I liked the recent tech. He's very nice.

When I need AHS, they're there. When I call American Home Shield, it's an hour or two wait. But going on the app, my claim went right through and it told who the contractor was and how to contact them. On Monday morning, they called me and we set the appointment up for Tuesday. So, I'm very pleased. I had a problem with my air conditioner that was shutting down and the guy found what the problem was. He fixed it. I was a little worried because I did research on him and he does not have the best rating. But the guy was fantastic and very professional. He even went above and beyond and asked me to change my filter 'cause I have a high ceiling. He was very good and I was very satisfied.

My AC wasn’t functioning and it was very hot. So we requested a service. Most of it is done online, so I rarely call. A different company came and serviced it, but it didn't resolve the issue. The AC broke again within 30 days, so we had to call again. They said they would take care of that and they did. AHS assigned a new one, which was Masters Climate, and they resolved the issue. American Home Shield is doing a good job.

Submitting a claim with AHS was very easy. Online stuff was amazing. I was able to do it from work. The company responded within a couple of hours. They came out the next day and recharged my AC system. The techs were awesome too.

The customer service and coverage of AHS are really good. But when my washer needed a part that was not available for 30 days, they gave me an option of buying out and that's been a month now. I'm supposed to get a check in the mail to replace the one that I got and that hasn't happened. So, they're slow when they have to shell out money but really good in taking the money. They're the best home warranty company out there but there are more things that they can improve on, especially with their purchasing department when they want to procure spare parts for broken appliances.

We're very satisfied with American Home Shield and knowing that everything is covered. All we have to do is call them. We enjoy the claim process and the technicians are very efficient and timely. Their guy Carl is great. He's very pleasant and he does his job. There was a bad switch and he replaced it.

Our AC was acting up and we called American Home Shield a couple of weeks ago. Total Air Care came out and replaced the capacitor. Then on Saturday night, the AC unit stopped working again. When I called AHS, they put us back with Total Air Care and the guy came back out on Tuesday to see what he could do. He found out what was wrong with our AC unit but he said that he didn't know how to fix it and left. He didn't want to try to fix it and he didn’t offer to get someone else. My husband was ticked off because we hoped that we would have our AC back at that point. But there was no resolution. I'm seven and a half months pregnant and the heat has been messing with my health in all this. Fortunately, we're in a little bit of a cold front now. But at the time, I ended up staying with my folks.

I love the service from American Home Shield. I have them on two homes, and I've had them for many years. I love the fact that if anything goes wrong, I can call them. Mostly everything that happens within my house is covered. I had a wire somewhere in my wall spark, and it blew up all of the sockets and the light in my living room. A contractor came in and fixed it. For the most part, I haven't had any issues. The contractors usually diagnose the problem and come on right back and fix it. But for some reason, I ain’t heard back from these people who were supposed to come do my ceiling fans.

The dishwasher had some leaks going on. The repairman was showing me all the stuff that was wrong with it. It wasn't draining that was why I called American Home Shield. This is the second time I had to call someone out about the dishwasher. In fact, when I called someone back out in December, I've never used the dishwasher. They never fixed it the first time and I have to pay every time they come out here. It'll be nice to know that it was never fixed to begin with.

The first time I filed a claim with AHS, it was a disaster. The company they picked was the problem. It took nine days. This time, it was perfect. With this company, it was perfect. The man came in and diagnosed it immediately. He was two hours early and fixed the AC.

Our refrigerator was not cooling and it was not hard to file the claim when I called their 1-800 number. I made the claim on July 4th and nothing happened. It got rerouted or my claim wasn't sent correctly. I kept calling the 1-800 number but I would get foreigners that weren’t helping me. I went through that the months of July and August. I finally figured out some way to email someone in the corporate office and had someone come out in September. Delta Home Services came out and it was wonderful when they came. The refrigerator is being replaced and they’re supposed to deliver it this Friday.

The AC wasn't cooling down and the company came about a week after I submitted the claim. Initially, they didn't have the problem fixed. They had to do a recall and then they fixed it. This home warranty saved me money.

The repair man had an excellent personality for a service person. He came in and he was very courteous and on time. He was an excellent technician and he fixed my garage door within 10 minutes. He is very good at what he does, and when he didn't know something, he was honest enough to say he didn't know how to do that. American Home Shield's service is helpful and they do an excellent job, but it was a shocker that even though you're paying monthly, when you get to use them, you have to pay $100 for everything. If it's something separate, like my kitchen appliances, it’s $100. That fits under that $100 if I need something fixed at that time, but if it's not, I have to pay another $100. They need to tell people that.

American Home Shield has been great with the professionalism that they have when I called, and the quick response that I got once I made the phone call, and the response that they gave me. It was pretty impressive to me. But Airmax took four tries before they got my air conditioner fixed properly. When they came out the first time, they replaced the motor. The tech checked everything and then left. I called him back that same day and said that it was still not cold enough. So he came back the next day. He thought he had fixed the problem again, so he left, but came back since it still wasn't fixed, and then ended up having to come back for a third and fourth time before he got it right.

There was a very loud noise when I flushed the toilet in the guest bathroom. The guy from Honesty Mechanical was able to fix it within minutes. He was efficient and knew exactly what to do. There was a call before that that was a horrible experience. Parts were not here and I was getting the runaround from the third party. And the last gentleman who actually came and fixed it, his customer experience is optimal, and that was his goal. I wish I had dealt with him first. But he was just the last person who would come by. Even with phone calls and just complaining and providing feedback, nothing was remedied outside of when that gentleman showed up and fixed the issue. He made my day.

We had a microwave that needed to be checked. I called AHS. They made the ticket. The next day, the contractor called and we set up an appointment for two days after. He came and checked everything out and said that it’s fine. Everything was fine. So we've been using it since. We’ve had another problem and he was so professional, so we’re very happy with the contractor that we used for that. For the plan that we have with AHS, it’s a little bit higher than most. But they guarantee that they would get out there and really help you. All my friends will go for the cheaper because they don't care. But I care for quality and service. Even though you pay a little more with AHS, you get what you get and their customer service has been great.

The washer wouldn’t work so I called AHS and I was shocked that someone called me the next day. Then, A & K Appliance Repair came out. They had to order the part and it wasn’t even a week. They went back out again and fixed the washer. It was excellent. But with the claim I had earlier in the summer, I wasn't too happy because I canceled and I had to fight AHS to get the refund. It took about two to three weeks.

AHS is a mixed record. As long as things are going well, it's fine. The moment we hit a hiccup, that can become a big issue. Recently, yhe contractor hit the nail and American Home Shield hit the nail on the head perfectly. The garbage disposal essentially imploded. It was beyond fixing. And it was fixed very promptly, so we were very happy with that. I was very happy with the American Home Shield also. My experience with the vendors were beyond anybody's control. But most of the folks who come to our house have been very good.

We've done two claims with American Home Shield so far. Getting a claim started is really easy. But it takes quite a while to get updates and to get them pushed through. I sent in my first claim for the furnace at the beginning of February but we did not get it resolved until June. It was quite a wait but we got paid to replace the furnace. My second claim was for my refrigerator and we got the results in quite quick. We got a new refrigerator because our refrigerator wasn't serviceable. But I still have not got the check for this claim and it's been a couple of weeks now. I tried to find an update on my check that was supposed to be being released but I can't find anything when I go online. So I'm gonna have to call American Home Shield now and wait on the phone. There have been times I've waited on the phone for over half an hour just for somebody to call me back. It was not pretty.

We tried to take a shower one night and we ran the water for 20 to 30 minutes and the hot water wouldn't come on. I called AHS the next day, thinking my hot water heater messed up. They got me a serviceman right away but then my water got warm again. So when Kelly's Plumbing came out, they said everything looks fine. The tech made sure that the water was hot in my bathroom. I asked if there was something we could do so it doesn't happen again and he said there was no problem there and there was nothing he could do for me.

The last contractor that came and did work in my home on the air conditioning was Delta Heating and Air, they were the best company that I've ever run across through American Home Shield. This particular claim was very, very good. But there have been some times where I have found it a little bit frustrating that I've had to wait two or three days to get someone out to take care of a client. It seems like new contractors become affiliated with American Home Shield to get their name out and build market share, and then they're no longer with American Home Shield. Unfortunately, some of these newer contractors do not necessarily have the tools nor the expertise to do the work to my satisfaction.

If something goes wrong in my house, it's very easy to put in the claim with AHS to have somebody come out. People have been very good about responding back and scheduling something. It's nice that that's all taken care of. They replaced my furnace last year and it only cost about $1,500. So that was nice that it was discounted at such a rate.

American Home Shield had a pretty good reputation for honoring what they said they were gonna do that customers are fully paying for. We've had to call them one time, and they sent Mr. Rooter Plumbing out. We like them a lot. They were very helpful and they fixed the problem. They're coming back to fix the rest of it. So, so far, so good. The only thing is AHS wanted a lot of information before they send somebody out. It's a pain in the neck. They could streamline the process a lot more.

The problem that we had, it was the machine of the garage door. The tech said he couldn't do anything for us and it was gonna cost us $399 if we wanted to get the whole unit repaired and replaced. At the time my wife who is not mechanically inclined was at home and I was at work. So, I tried to speak with him about our situation but he was adamant that he was not going to cover it and that we would have to pay for the full replacement of the unit. That's not right. We should not have to pay for that. One of the reasons why we have American Home Shield is for this situation.

American Home Shield is not what it’s claimed to be. I used it when I was in Miami Beach two times. One was an issue with my stove that had a loose connection in one of the burners. It took forever for the technician to come then, after all, back and forth, he finally got there. The other claim was for my air conditioning unit. They said it was old and they couldn’t fix or replace it because they don't do that with old units. I wasn't expecting to be given a brand-new unit, but at least help me mitigate the cost of a new one. That wasn’t the case though. AHS is insurance that you're buying in case something goes really bad.

I had trouble with a combination stove oven. It was a commercial brand but it was not a commercial gas stove and oven. Technicians fixed that one time. But when they came back a second time, they wouldn't fix it. They said it was a commercial product and they didn't service commercial products. That was a big inconvenience. I don't understand how you walk into somebody's house and see the appplaince in their kitchen, you classify the appliance as a commercial product. Perhaps, larger products than mine that are made by the same manufacturer are used in restaurants. But mine wasn't. I was forced to find an independent person even though I had been paying for the home warranty to do the repair work on the oven.

I was having a leaky pipe at the water main and the contractor came out and fixed it. American Home Shield got it all taken care of, and they were prompt about it. So, they did a good job.

If you had a major issue, American Home Shield is worth it. We've called them out three different times, and they solved the issues each time. The contractors have been good. The only improvement would be it seems to take several days (three days, usually) before you can get somebody out. Also, sometimes I can’t understand the reps.

My LG refrigerator was freezing up. I called up AHS and it was very easy to submit a claim. They followed up and the techs were able to clear up the freezing section of my refrigerator then open the valve that drains the water in the fridge so it doesn't accumulate ice. They were able to identify the issue and fix it very quickly. I would tell my neighbors about my total satisfaction.

I was running a little behind because I was coming from work. The techs waited an extra 15 minutes for me. They were very friendly and got the AC fixed within five to 10 minutes. It ended up being something simple. Having American Home Shield is like having a warranty on your vehicle. Better to have it and not need it. I’m happy.

I'm happy with American Home Shield's service. Going online and making a request is easy-peasy. But about a year and a half or so ago, I added their electronics package and I found it extremely difficult. I never got the service that I was supposed to have gotten. I found I had to call a different phone number and I had to give them everything all over again. And it was like pulling teeth to explain to them what the problem was. The young lady asked me to send my desktop along with my monitor and she said that she would send me a box and a label. They charged me the $75 ahead of time, which I'm used to, and then the box came and it wasn't big enough. It wasn't even enough for my CPU.

The contractor said an electrical surge caused the problem which is a capacitor that fried so they didn't fix anything. I'm gonna have to do it out of pocket. It’s an AC unit. It’s powered by electricity. I don’t know what would be covered. If a tornado picks up a tree and it takes it out with a tree, I guess it would be covered then, but anything else, I guess not. That’s probably the only capacitor that's ever been in that unit. That unit’s about 20 years old, but we can’t call that wear and tear because a power surge blew it up. If I pay this money and American Home Shield is supposed to cover an item but they're not gonna cover that in the end, what’s the point of me having this then? It is frustrating.

The internal blower of the AC was working, but there was no cool air coming in. It was about two degrees offset. When the tech came in, he said it needed to be flushed. So he flushed it out, advised us to put vinegar down there and to do that every time we do the air filter. So far, it's been working great. The tech was very nice and helpful. He was great.

One of my AC units was not doing what it needed to do after Ida and AHS found some guy to come out here. He checked and it took him five minutes to figure out it was a thermostat. He went out to his truck, got another one, and put it in there. Also, in the past, we had to go through a couple of plumbers but once we got the right plumber out here, he knew exactly what was going on -- he knew exactly who to call and what to ask for. Everything got taken care of. We had a leak in the wall from one of our showers and he was able to take care of all of it.

I had AHS on another house I had over in Birmingham. The experience was good that was why I signed up with them again. Recently, the first toilet was leaking from the pipe going into the toilet itself. The plumber had to make a repair for the valve system that was inside the toilet. The second toilet would run, but the tank would not fill up. He had to change out some hardware there as well. He was a real friendly and efficient. He got in there and got out quick.

The times I've needed them to fix things, they came out and fixed them. The tech who recently came did a great job. He got out here as quickly as possible and he was very respectful. That's great to me. But AHS needs to stop being so stingy on stuff. We had AC work done and the techs had to come to fix the AC five times because they just patch it. They're costing me money by making me keep calling the techs out every six months. AHS is good but don't let them work on your AC unit.

My freezer was freezing up and there was no circulation. I would open up the freezer and icicles would fall out. The door wouldn't stay closed as well. It would pop open after I closed the refrigerator door. The first guy said, “We'll elevate the refrigerator so that the refrigerator door stays shut.” He said, “You're not keeping your freezer door shut.” Who has to shut their freezer door after they open their refrigerator? That first company came out twice, and they didn't fix the problem. They didn’t look at anything other than the door not staying closed. I said, “I duct-taped it shut.” That was the way I thought it would remedy it not freezing up, but it kept freezing up anyway. I had them out again, and they said there was nothing wrong with it.

The washing machine sounded like a race car was in my laundry room. I put the claim in, and I got a text message from American Home Shield saying I'd be hearing from somebody. One of the problems that I had was that it told me that the company, Prodigy, was trying to get a hold of me and wasn’t able to. I called American Home Shield and told them that nobody had called me. Then I called the guy from Prodigy and said, “It's telling me that you were trying to reach out to me.” He said, “No, we haven't even called yet. But thanks for calling. We'll set an appointment.” The guy who came was really nice. He knew what he was doing. My wife liked the service, so that's always good.

My toilet was leaking and I sent in a claim over the phone. Then the contractor called and scheduled a time for the service. The tech came and he was nice. He did the job and was done. I was very satisfied.

For new orders, American Home Shield's customer service is very quick and fast because they are committed to take the order. I also get a call immediately. But if I have to follow up, I have to wait for a long time - sometimes eight hours. So, that's a painful thing. AHS should improve the service on their existing orders. Also, sometimes, the technicians that come are good at first attempts. Sometimes, they're not really experts so they then delegate to some other company which is okay because we don't get charged for that. The only thing is that things get delayed.

The air conditioner stopped working. I did a claim to American Home Shield by phone. I live near Palm Springs, California, in a little city nearby. It was high heat and high humidity that day here. So, the tech came out the same day. He was in and out of here in 20 minutes . It wasn't very long. The experience was efficient. We've been with American Home Shield for over 10 years now and anytime that we've called for anything, they usually get us handled pretty quickly. They deal with everything that needs to be done. We've had no issues with the service and really enjoy the service.

I was disappointed that AHS doesn't cover more things. I didn't know that when we enrolled and I found out after having to need the service. But when the AC wasn't cooling and I made a claim, the techs fixed it.

American Home Shield is worth getting. When our stove wasn't working a contractor came out to look at it. They turned the breaker on and the stove is working fine right now but it does flip the breaker occasionally.

One of our breakers would not reset on our house recently. The electric company came out and he assessed that and got in contact with American Home Shield for approval. Then, he had it fixed within half an hour. It was great. But when I tried calling in to submit a claim with AHS, it was a pain. But with the internet, their online takes only five minutes. They've got service assigned to our problems. When the compressor of our AC had gone out, it took a while to get the companies to respond. But it was fixed. AC, sewer, plumbing issues I've had, they come out and handle it and take care of it right away. I'm happy that I don't have to worry about those things.

My recent claim with AHS was addressed well. I had some pressure issues, possibly a leak. The tech checked everything out and fixed what needed to be fixed. Then it was done. I've been with American Home Shield for a long time and submitting a claim has gotten easier. Their contractors have been very good, too.

The guy put an Allen wrench in the bottom of the garbage disposal, spun it for three seconds and problem solved. Unfortunately, it cost me $100 deductible and I’m an idiot. But if something major happens, I'm covered for that $100 deductible.

American Home Shield is good. But I had a problem with the other contractor that they have sent lately, the one with the plumbing. The plumbers came here in the house without proper tools, so they could not detect where the leak was coming from. They did not do anything. They wanted to cut a big hole in the ceiling. They said they will not gonna restore it. But the HVAC company was good, lately. I don't have any problem and I'm satisfied with them. The AC stopped working and they changed the capacitor. They resolved it quickly.

It took American Home Shield two weeks to find somebody to come to fix my air conditioner. They couldn't find anybody local to do it. My whole house would have been flooded. But after the contractor got here, they got it done and did a great job.

The water heater exploded. The pipes all broke. And the contractor had to tear out the walls. That was not fun. It flooded the back half of the house. Everything is put back together. Everything American Home Shield did was good, fast and efficient. The only problem I have is when contractors have come out, they haven't fixed all the issues. And we've had to pay another charge to get them back out there again. That happened with the electrical and the air conditioning. I got charged 100 bucks. AHS got the guys back out to fix it. But we had to be specific filing the claim of everything that needed to be done, and tell the guys when they were there. But when we do it online, it doesn't say, "This, this, this, this." It says, it's electrical or a plumbing issue. So when the guys came out, we told them what needed to be fixed. And they don't fix everything. We got to pay another fee to get somebody out to fix what didn't get fixed. Other than that, I'm happy.

I can count on American Home Shield whenever something happens with the appliances. With my most recent claim, it turned out that I needed to get a new washer. I love the fact that I did get my own washer and AHS cut a check for the amount that they were willing to pay for a replacement. The only thing is they can do a little more research when it comes to their contractors. Sometimes their contractors just wanna make it quick and not take their time and assess the situation. I had a leak in my kitchen ceiling and the first contractor immediately went up in my attic. He said I had water that's leaking up there so I'm gonna have to get a plumber out here to fix it. But that wasn't the case at all. When I called the plumber, he said the issue was the pipe in the kitchen and he just needed to replace that pipe. AHS needs to make sure that the contractors are doing what they're supposed to do.

Our recent claim was an issue with our kitchen sink. The contractor was able to resolve it. The actual process itself of calling in and getting a person to come out is fairly simple, online or on the phone. However, there have been a handful of claims that were resolved with no issue, but enough heartburn over a couple of other instances where it has soured our experience a bit.

We're very happy with the great service that we've gotten since we've had American Home Shield. It took four days for the tech to come out from when I first did the claim for the AC. Then, he added Freon, and then he came back yesterday to make sure that it didn't have a leak and we didn't lose more Freon, and he vacuumed it yesterday. It took two visits to have it fixed.

Our washing machine was leaking water and the tech came out within a week after I filed a claim with AHS. He has come out a couple of times on some other stuff and my wife has been very happy with him. He told us that the leak was coming from the front seal, so there wasn't really anything he had to do. Apparently, there's some cleaning that you have to do to the front seal that we were unaware of.

The garage wouldn't open up so we couldn't put the cars in. I gave Home Shield a call and that same day, they got somebody out. Garage Door Experts fixed the issue and they cleaned up. They wiped down everything they touched. They even swept up the little stuff that I could have done. They offered to do it, which I thought was really good.

The air conditioning had stopped turning on when it was pretty warm out and inside the house. So, I opened the ticket with AHS and Koalafied came out. Their tech was able to look at the air conditioning and told me that the transformer in the furnace had went out, then one of the capacitors in the air conditioning unit also went out. So he replaced both of those. The AC started working for about a week and it went out a second time. So I reopened the ticket and Koalafied came back out the second time. They said that it looked like the transformer that went out the first time went out the second time, so they replaced it the second time. Everything was working after that but three weeks later, the air conditioner stopped working again.

The washer wasn't spinning because the clothes were never getting dry, so I could put them in the dryer. I called AHS and told them that I was having a problem with it and it wasn’t hard to make a claim. But it was hard to get it settled because it’s been three weeks and I'm still waiting for it. After the tech came twice, he said he wasn't coming out again because it was spinning. He was right but he didn't wait and see what was wrong with it. When it got to the spin cycle, it would be at number 9 then it would jump back to 24 and it would go back to rinse. So it was never spinning out. It just kept going back to rinse.

This is the first time I have bought a house and have this protection and I'm a little bit lost. I had a leak in my sprinkler system so I called a plumber. When they came, they said that they do not handle the sprinklers. I also have a gas chimney. I saw somewhere that plumbers look for anything related to pipes, either water or gas pipes. Again, the plumbers said that they do not look at that. I also had a leak in the showers and I asked the techs to look at it. They said that they do not look for that. I probably need more research on my part because I paid for the service. In the end, the techs didn't do anything. It's important to have a home warranty but I haven't seen the value so far.

The AC got a bit louder than it used to be. I had some guys there working on the lighting for the upstairs bathroom so they were in the attic. One came down and said, "Hey, your overflow tray is full of water." I said, "Well, that's what it's supposed to do, right?" And he said, "Well, no. That tray is not supposed to have water in it. There's something wrong with your AC. Do you want my guy to come out?" I told him I have a home warranty company, and that I would give them a call and have them look at it for me. They tried doing it the next day, but that didn't work with our schedule. They came the day after.

The appointment scheduling took forever. The contractor came out and did a good job. It's just that it was late.

I’ve have American Home Shield for over 10 years and their claims process is okay, but I'm not happy with the service. One of the main reasons we kept the home warranty is in case our AC went out and recently, we are having problems with it. When the techs came out, AHS declined to pay for their portion. The cost was $2,500 and they said we would had to pay half of that. It was a considerable amount and and when we didn't want to pay, they said that they denied the claim. I looked at my contract and I don't know if the contract has changed over the years. I didn't even take the time to research, but I've seen that for an AC unit, they have a cap that all they’ll pay is $1,500.

I had an AC issue and I made the call around 6:00 or 7:00 at night. The air conditioner guy couldn't get there until first thing in the morning and I understood that. He came at 7:30 and took care of the issue. Very efficient.

I like AHS's service. Everything has been taken care of when I ask. I've been happy with them. Every time I get a problem, they fix it. They put a new fan in recently and it looks good. The techs did a great job. They communicated with me.

The repair people that AHS sent came out for our garage door and did an excellent job. They saw some other small issues and fixed those too. They were quick. My stove had to be repaired too but there were some issues with that. It had caught fire and then they fixed it, but the guy had to come out again and do something to the refrigerator as well. It was the same service guy. It's fixed, but not really. Still has some small issues. At some point, when do they determine if something has to be replaced? They can fix and fix it, but it's still not working to its full capacity.

The tech that AHS sent looked at the problem and at my fridge. Then he told me that he would check the warehouse and see if the parts were in. If the parts were in, then they could come put it in. If not, they would have to order the part and then I would have to wait. Everything went pretty smoothly and everything was covered under the warranty.

My air conditioner wasn’t cold and I called American Home Shield who directed me to Wise Aire. The technician they sent was excellent. He showed me what was wrong and he said that because of the outside unit not turning, the cold air couldn't go into my attic to blow in the house. It was a Lennox unit and he put in a new unit a day later. It's been beautiful since. He was very courteous and knowledgeable, and he explained everything. A lot of times, these guys walk in and you don't know what's going on. AHS is a nice company and I've only been with them since June but there was a wait period. They have been reasonable priced so far and they are lovely people. When I signed up, they were very easy to deal with and those are the things that I look for when I deal with a new company. I did investigations and they were listed very well.

The AC was blowing hot air. I filed a claim through the website. I wish they had an app, but the website was fine. They gave me the name and the number of the people who were coming out, Air Design. They also gave a warning on there saying to not give any money if the contractor asks for additional money. Air Design was great. My AC went out at 11:00 at night, they were out at my house by 10:00 in the morning the next day, and the AC was fixed within 15 minutes. The capacitor went out and the tech had the part with him in his van. AHS gives me and my family peace of mind. I didn't have to worry about somebody taking advantage of me. Also, I have the premium package and it's very affordable.

When the first person came, the thermostat wasn't working. When he left, it was working, but you couldn't see anything. I called American Home Shield back and told them, "It's not working," then it went back out. It worked for a couple days then it didn't work no more. The second person that was sent out changed out the thermostat then he changed out a silver panel on the wall, down there where the unit is set up at. He went into the wall, drilled some holes, and changed that part out. He did it fine, and I gave him good reviews online.

There was a burning smell when we turned the air conditioner on and the more it ran, you could smell it. We couldn’t figure out where it was coming from. Mike's Clean Air provided good service and the techs were professional and knowledgeable. But we still smell the burning smell. They didn’t see anything that needed to be fixed and they said that if the burning smell continues, we can call them back and they will come back out and recheck. They couldn't find anything the first time and it was no point calling them back. If people are homeowners, the best thing they need is to have that extra protection because paying out of pocket is gonna cost them a lot of money. And AHS is quick. People won't have any issues with them. If they want to talk to someone, they can call the number and a customer service rep will explain things.

I had a couple of plumbing leaks. One from my mainline and one from the hookup for the washer. They tightened up the one. With the other one, they shut off the water, rethreaded it, cleaned it up and tightened it back up and made sure it didn't leak. I haven’t had a problem with AHS. They did really well.

My air conditioner would cool, but it wasn't keeping the house cool enough. I'd have it set at 70, and then in the afternoons, when it got hotter and the sun would set on the back of the house, it would go up to 72. It would never come back down until the sun went down, and then it would cool back off. I called it in to American Home Shield and it was one of the best experiences I've had. The contractor reached out then the technician came to the house and fixed and repaired what I asked him to. He did a great job, and he also sent me a detailed invoice on what he did with pictures.

When the AC unit went out, I reported it that Wednesday and a technician came out that Thursday. He was very polite and professional. He did his little job and left. That night, we turned the AC unit on but it didn’t come back on. The air started blowing regular hot air. The contractor came back out and now, they're looking for some other part. The price of someone coming out to repair your unit is so much higher than your little deductible that you have to pay to American Home Shield and as far as my AC, the contractor came out really fast. I've been with American Home Shield a couple of years now and so far, I've never had any problems. Whenever I call with a problem, they immediately send someone out and the it is taken care of. I’m pretty pleased with them. It’s like health insurance - you know that you have coverage when something goes wrong.

I liked the guy that came out this last time for the dishwasher and he came in a timely manner. Every other time I've called, the soonest the company could get me in was a week and a half out. I called American Home Shield to cancel, ‘cause I was paying so much every month for nothing, but the rep said, “We can get somebody out there ASAP,” and somebody came out the following day. It’s the first time that had happened, and things went very smoothly too. The four times before that though, not so much.

I would press buttons on the dishwasher, and other things would light up. Depending on what I would push, there was a sudden change. The icemaker would leak water into the bottom of the freezer, and that would fill up with water, then it would start overflowing. The guys who came out to fix our stuff were a bit late in terms of how long it took, but they had to order the parts and they said that that was running late. But I've had a good experience. I called American Home Shield back a couple of times to get the status. They said that the appliance parts have been ordered and waiting for delivery. A contractor came out once before to fix the fridge. They were good at that point, too. AHS is the best insurance that I ever bought. It paid for itself in terms of not only getting the stuff fixed, but the service as well. The contractors were experienced, helpful and friendly. I would probably even renew my subscription when it expires.

The claim process with American Home Shield is the best I've experienced. I've gone with another provider before and it was a nightmare so I decided to come back to American Home Shield. Theirs was better. I had a backup recently and the techs fixed it. They did what they said they were going to do and they did it quickly.

The washing machine's turntable was flopping all over the place and making a loud banging sound. The tech also worked on our dishwasher. He replaced one of the rollers on the shelf. Everything still works very well.

I sent in a claim for my garbage disposal and the process was great and pretty quick. It took a day or two for the plumbing company to get ahold of me. I paid the $100 deductible and then they came out. It was great. The plumbing company took a look at my garbage disposal and they determined immediately that it needed to be replaced. They left and got the new part and then came back and installed it. Everything works perfectly great.

I've been trying to get my refrigerator repaired since April of this year and the technicians or the companies that American Home Shield used were not good. The ice maker was broken and the first company that was sent ordered a new one, which took a long time to get in, then came back out to replace it, and it wouldn't come out. They decided that it needed a whole new door then waited 14 weeks for that to come in. The guy came out, decided he couldn't do it, and just left the new door sitting in my garage.

When I signed up with AHS, they gave me a price and the guy who signed me up gave me a $125 discount, off the yearly price if I paid in full. I paid 675. But then, a month later, I got this invoice for 125 in the mail as a past due. I called them. The guy told me that, "Don't worry about that invoice. We'll take care of it and we'll go through the call log and listen to the call for the guy who committed with you. And if he said that, then we will honor it." But then, they never honored it.

With my recent claim, A&M Valley Appliance took care of my dishwasher issue and they did a great job. Submitting a claim has gotten a little better recently until this fan thing happened. I'm having a problem with it since May when a contractor came to repair it and they didn't have one that was comparable to mine. They said they would let American Home Shield know and to give me more money because the fan was not the same quality. I never got a callback. I've called three times, and in those times, they said they're gonna send me a letter and the money, and none of those has happened yet. American Home Shield should do what they said they were going to do so I don't have to chase them down again every time.

My garbage disposal went out and the faucets were leaking. Also, my hot water heater wasn't getting any hot water. I called American Home Shield and it wasn’t too bad this time. The contractor did all three and were fast and out of here. They were very good and nice. I told a friend that AHS saved me money. She knows too how much a plumber is. And I said I just made a phone call. Sometimes it’s aggravating to get through. But they called me back and it was great. They were out here in a couple of days. I had to change the day because I had to work. They were out here in no time and fixed the problem. They looked at it, they knew what it was, and fixed it. She said she's gonna call AHS. I would recommend AHS to anybody. I have it for a while and I'm very happy with it. That’s what I told her.

My dishwasher wasn't drying the dishes and it would hold water until you hit cancel. I called American Home Shield to submit the claim and the computer was answering the phone. It was saying I could use the computer but my account was locked and nobody would answer the phone so I could tell them. When I was finally able to get through, it was fine. I got the name and phone number of the contractor and it was also sent through text. Atlantic Appliance Repair came out and fixed the dishwasher. AHS is great. Just don't call them.

The tech had to get a part at first order then he came back, put it in, and so far, it's working. It was good. I'm enjoying American Home Shield's service from what I've gotten so far. If you have different things that break down, you need to have a home warranty. Just paying into the $40 per month and then that 100 when they come out versus a whole big amount that you have to pay for seems to be safe.

The thing you push to close the sprayer of the faucet was leaking out. Wicker Installation came out and the guys got with it. They finished up and I was very happy with the quality of the repair work done.

I like American Home Shield. They're prompt and easy to work with. I have a toilet that leaks and the contractor came by and they tried to fix it but it's still leaking so I need to call them back out.

I had an issue with the fan motor of the AC. It was the original unit that was installed when the house was built 27 years ago. The system would kick on and the fan for the condenser wouldn't start up. It would overheat and trip a circuit breaker. The contractor came out and replaced the fan motor and the capacitor for the fan motor. They also checked out the rest of the system and made sure that it had enough Freon in it, and did a couple of load checks on it to make sure it wasn't drawing too much power when starting up. They knew what they were doing and took care of the problem right away. They were done in about 45 minutes and it's still working.

The service of AHS has been excellent. I couldn’t be happier. Everybody has been so helpful. They've answered all my questions as quickly as they could. Even the guys that delivered the washer, took the old one with them so I didn’t have to get rid of it. Everything has been very satisfactory.

This is my second home that has a American Home Shield home warranty. I can navigate to see my old one and my new one all in one portal. Recently, the outlets, the lights, and the fans on my back porch were not working. I put in a claim and on my online portal, it told me who the contractor was and their phone number. The electrician who came was very polite. We walked around the house together and communicated well. He pulled one of the electrical outlets that was outside off the wall and said that there was a wire loose. It was kind of moving in and out of the receptacle. He hardwired it to where it wouldn't do so. Yesterday, we were having the same issue again so I tried to call him but he didn't answer. I was also gonna send a follow-up claim, but it was going to charge me another $100, so I backed out of that until I can talk to him.

I've had a few claims recently. When I had a leak in the bathroom, the toilet was busted, and they ended up putting a brand-new one in. I also had an electrical problem with the fan in my living room. It turned out to be the switch and not the actual fan. The repairman just switched out the part for me. The one before that was for my air conditioner that wouldn't come on anymore. The guy came out, and it turned out to be the thermostat, which he replaced.

Four weeks ago, we experienced problems with our dryer and it was fixed. But right now, it sounds like it's the same issue. We were offered an appointment for yesterday, but the tech couldn't make it and it's been scheduled for tomorrow. The process was fairly fast at this point. I'll definitely recommend AHS because I used it before and it worked for us.

We had a water heater that was leaking and I called American Home Shield back on the 13th of this month. Between then and now, I've called American Home Shield half a dozen times. After almost two weeks, we finally got somebody to call us and said we could pay for it. If we got a local plumber to come out and do the work, we'd have to pay for it. Then he’d have to jump through some hoops and paperwork back to American Home shield, and then he'd give me some paperwork. Then I'd have to text or email it to American Home Shield. About four weeks later, I might get a check for a portion of what we expected to get. So, that leaves me at an area where I'm not real happy.

Recently, my air conditioner didn't work. The tech resolved the problem the day he came and he was very good. Cleaned everything. Very helpful. I liked him. I've only had this one claim so far, but American Home Shield is worth it. The claims process was very easy. Smooth transition.

My spare AC unit went out. When I went downstairs, I looked at the breaker and it was thrown. When I clicked the breaker back on, I heard a noise and the AC tripped out again. So, I called AHS and it was easy getting through. The rep I talked to was great and once I filed the claim, American Home Shield told me the name of the company that was coming out. Then they in turn called me on the phone and gave me the time they were going to do the service. I also talked to the guy right before he came to the house and at the time, I was at work, so my brother was there, but I was on the phone with him while he was there. It was a very quick service. He diagnosed what was wrong with the AC and told me what was wrong with it. Then he said he was going to turn it to his company and they were going to contact American Home Shield to contact me to let me know what I have to pay.

My freezer wasn't freezing and Axis Appliance Repair came out. The unit has been good since the repair. I still have the noise, but it's freezing.

The refrigerator was not getting cold at all. It wasn't difficult to submit my claim to American Home Shield. The technicians came out a couple of months ago, and they had to order parts. When they showed up with the parts, that was when they decided it could not be repaired. They're supposed to be contacting me about that. I called 3 Boys a couple of times and they said that they were waiting for the parts to come in from the home warranty because they ordered the parts. I'm on the second week now on replacing my refrigerator. But other than that, they’ve been pretty good. I've had to use AHS for some pretty expensive stuff. So, it does work pretty good.

The garbage disposal was broken. The technicians came based on my schedule because I wasn't available right away. As soon as they could come, they came. They were very good. Overall, American Home Shield has always been very prompt and resolves the issue quickly.

I had claims for the disposal in the kitchen and the toilet. A-1 Rapid Rooter Plumbing came out and got those fixed. But on the day that I put in those claims, I put in the microwave as well and it took over a month for American Home Shield to find somebody to come over to the house for that. They couldn't find anybody because we're in Fort Stockton. They were looking in Odessa, which is an hour and a half away from here. They barely found one not too long ago but the process of them having to find somebody to come down was so much. Also, my microwave is manufactured in 1999 and I’m thinking they're going to want to come and try to fix it but it’s very old.

When the dishwasher was leaking water from the side of the unit, I gave American Home Shield a call and informed them. They prompted me to explain to the service what was going on, and I gave them the answer. The rep got things taken care of and the contractor was right off the chain. The repairman worked, did his thing, knocked it out, and he was out of here. He did a real good job.

I tell people about American Home Shield all the time. However, I don't like where we have to pay $75 when we’re already paying $60 a month. Also, the technician who came recently was rude. He came in the house and checked the unit. We replaced the filter in the house. It didn't need to be replaced but I replaced it anyway since he was going to service it. When we were in the house, I was asking him about the unit outside. When we got outside, I was showing him and told him, “I know you guys are coming over to fix it because it's broke. But when you get done, can you spray it on and get that grass out because I can't get in there.” Before I could finish, he said, “I'm not worried about that right now. Let me fix this problem first and then we'll get to that.”

AHS's website was fine. They said that within 24 hours, someone would call. I got a call from the contractor and I told them what the problem was. We scheduled the appointment and the techs took care of the problems. One needed a part and had to come back for the refrigerator. The other went up and fixed the air conditioner. They were very polite and efficient.

Gulf Appliance Repair came out for a service call. The problem had something to do with the pump or the drain of the dishwasher. The contractor was great. We did another service call after that. I set it up online then I had to call and speak with someone three times to get somebody assigned to my claim. It took two days for someone to come out. The technicians didn't even go in and just said they don't work on wall unit ACs. I had to get American Home Shield to assign somebody else. They came out and did the same thing. I eventually had to have it repaired on my own. I still have to call American Home Shield and get my deposit or fee back.

The dishwasher had a clog and the contractor was able to declog it and get it going again. And the fridge had a seal flap on the ice maker that was rotted and they replaced that. It was easy submitting a claim to American Home Shield but it takes a while to get someone out here from the initial claim. It’s usually a couple of weeks. Still, AHS is working well so far.

Termax, the pest control people, came and took care of a claim I had. The service was done properly and everything was fine. I have a home warranty so I just go online and get the stuff that I need to be done. I don't have to keep searching for anything.

The compressor wouldn't turn on. Every time the AC would start to engage, the breaker would trip and it wouldn't do anything. It was bad timing, too, because it broke on a Friday before a holiday weekend. Oak Heat and Air came out the next Monday so that was three days but I know they were already swamped, so I wasn't expecting same day service. I gave the tech a brief summary of what was going on and he checked the unit. He gave me a rundown of what to expect on the service, especially with the coolant not being paid in full by American Home Shield. He gave me a brief expectation of what I could possibly expect to pay out of pocket in addition to my copay stuff. That was helpful.

The techs were here for five minutes and took the serial number from the microwave. But after two weeks with no response, I called them and followed up on my order. They mentioned that they were waiting on American Home Shield to approve the door handle and it was pretty much the whole door that was going to be ordered. Then, there was going to be some type of approval for the keypad. Another three to four weeks went by and they mentioned that they were still waiting on American Home Shield to approve it. I called them again and they said the same thing. Finally, after the microwave when went out and stopped working, I requested to speak with one of the managers there and that was when everything was resolved.

American Home Shield has fixed a few items we've had. Every once in a while, there's something that they don't cover. But for the most part, they're pretty good. It's just that I'm in El Paso and the version of the customer service of the companies that they use here is a little different than what I'm expecting or what I'm used to. Because it's just so busy, if they can't come, they don't always say they can't come. They just come when they can and that might not be the same day. It has nothing to do with American Home Shield. The city is so big and there are just not enough companies here, that all of them get behind. With my recent claim, Reliable Plumbing fixed the issue, but then the water wouldn’t come on, so that is a separate issue that just happened to be tied to them fixing the other issue.

I had a leak in one of the faucets. And in the pool system, the pump needed some work. Both of those claims were fixed. The techs both did great. So far, I'm happy with American Home Shield. It helps that we don't have to pay the huge amounts of repair.

The most recent claim I had to American Home Shield was for a washer. It's an older Maytag Neptune that I bought back in the 90s. It was making a mechanical noise when it spun and I could tell the bearings and the spindle that held the drum were going out. So, I called AHS up and they partner with Whirlpool to do this kind of work. They, in turn, have local people that they send out. I finally had a guy come out. They set me up with an appointment about a week from when I did my ticket with them. The guy came out a couple of days early. He listened to it and he immediately said, “I don't think I’m gonna be able to get the parts for this because they quit making parts for this a long time ago.”

For our recent claim with AHS, the dryer was making noise and it had a burnt smell. The tech that came out took the washer apart and he got inside the works. There was some build-up that caused the noise and the smell. So, he removed some of the debris. I've had AHS for a while and we get whatever repairs done.

We had stoppage on one of the lines and it was addressed very well. A plumber came out, responded promptly to the request, and fixed the issue. American Home Shield is doing a great job. The claims process has been very easy.

I had a refrigerator and washing machine issue. The tech responded pretty quick. But he did a good job once he got here. He fixed the washing machine. It had a broke wire in it. And the refrigerator had a problem with the ice machine. I’d recommend everybody to get something like American Home Shield, if not American Home Shield.

We bought a house in May 2021. July we had issue with our house staying in the mid 80. We put in a request because the ac wasn’t work right and also the duct work. The first person didn’t come out until Aug. When you call you are talking to foreigners who don’t understand anything.

American Home Shield's contractor did very well for my kitchen sink garbage disposal claim. It was leaking and stuck, and they replaced it.

I had a leak in my AC duct work (contract says it covers duct work). AHS says it was caused by the “straps being too tight” so they wouldn’t cover repair. Straps are put on during installation of the ducts. Contract covers damage from improper installation. Tried to contact AHS multiple times to dispute this. Customer service told me someone would get back to me in 24-48 hours. No one has called me back. They aren’t living up to their end of the contract.

The repair went great for my dishwasher. The tech was great. But when my hot water heater went out, it took about six weeks for me to get a hot water heater and that was a problem. Also, for my oven's glass door, there are no other available that meet the price range that American Home Shield wants me to do the buyout. I checked and those double ovens were almost $2,000 and they don't want to give me but 1,100. So, I'm waiting for one because the one that American Home Shield sent me to go to order, they're out of stock. So, I still don't have an oven and it's been months.

I had Total Air Care come to my house and they did a great job. When the tech came in, he was able to diagnose the problem within a couple of minutes. Then he had the part ready there, swapped it out, and took care of it. He fixed the problem altogether and now, everything's still working great. The air was acting a little sluggish but ever since he came out, it's been pumping so much more efficiently. It sounds better, too.

I had issues with the dishwasher and I wasn’t available for the contractor to come out the next day but they were able to come out immediately from the time that we spoke. It was excellent. The guy was great, attentive and professional. I've been satisfied with American Home Shield. By having them, I have peace of mind and I don’t have to figure out who to call to have a recommendation if something happens. Plus, there’s also the cost.

We had a technician come look at our dishwasher and he found that there's a crack in the bottom of the dishwasher. He said there's no way it is going to be fixed and he was gonna relay that information. He also said someone would call us within a day or two to set up getting a new one but I haven't heard back yet. That’s the second time we’ve used American Home Shield. The first time, we did a rekey and the guy who came did a phenomenal job. He explained everything that he was doing. He had a deadbolt and two handles that were in his vehicle with him that matched up to our other doors so we would only have one key ‘cause it was the same brand. He didn't charge us any extra for that. I was expecting new keys for each lock but he made it simpler to have one key and put them on. It was above and beyond what I was expecting for that. We just purchased the house, and the sellers paid for a one-year warranty for us. We've already talked about seeing if it's something affordable to continue with because the service has been stellar so far.

My AC unit stopped blowing cold air. I did a claim and a tech came out after a day and a half. I was given an 8:00 to 2:00 window and he showed up at 3:00. Everything's fine and the tech was okay compared to when I had a claim two years ago where I wasn’t thrilled with the people American Home Shield sent out.

I am very pleased with American Home Shield. I like the idea that once you get a contractor that you're comfortable with, and you like their efficient and expedient problem resolution, you can call and request that particular contractor if you're still having another issue in the same category. Last week, I had something going on in my sink area. Our new garbage disposal wasn't coming on. When I looked, there was something leaking from one of our pipe joints underneath. To top it off, when I turned the faucet on, it was spilling water on the deck part at the bottom part of the faucet. I thought that the way the service worked was that I had to call a service person for each one of those components. But when I called, the lady was nice enough to tell me that I could put all of that on one ticket because it was all plumbing. For me on a fixed income, that was a good thing.

The underneath of my bathroom sink was broken. A couple of days after the tech came. He had to order a part which didn't come in a week and a half. So, I had to wait until that came in.

Everything worked out fine with the claim process of AHS. They helped us with the refrigerator. We also had an electrical short and the techs fixed that. Then they fixed one of the other lights under the cabinet in the kitchen, too. It was awesome.

I've only had a bad experience with the first guy AHS sent. But the last three guys who came were very excellent. The last plumber was really good. He took care of the job in 15 minutes. It was great.

A year ago, I made a claim at my other house where the bathroom floor was starting to sink in. American Home Shield assigned Pearson Professional to look at it. They ended up quoting me $15,000 to fix it. We did not use them and ended up paying $850 to get it fixed on our own. I like AHS's claim process for the most part but I wish there was a way that I could select from a list of vendors instead of being randomly assigned to one.

Our ceiling fan was acting flaky. We put in a claim with AHS and the process was pretty easy. But when the tech came in, the fan wasn’t acting flaky, so it is what it is right now. I don’t know if it self-corrected but it's been fine for a while. So if it happens again, I’ll call them back and see what they say. Aside from that, I've also had a refrigerator and a washer done through AHS, and both of them are going well. With them, you don't have a huge out of pocket expense in the event that something needs to get replaced or repaired. The people are always nice when you talk to them on the phone and I like that people actually talk to you. It’s very hard for some companies to do and I hate to call a place where you get an automated attendant.

Care Appliance Repair has come out a few times and they're great. Once was when our dryer broke at the end of July. They came out in the early part of August and they said that the dryer needed a part ordered. They ordered the part through American Home Shield but things weren't communicated very well. We had to call American Home Shield several times to find out when the part was going to be ordered or why it wasn't ordered yet or where it was. We kept calling and escalating the call enough to where it finally got taken care of. The part was ordered and then Care Appliance came out and fixed the dryer. It took about five weeks.

The tech that came out for my AC was outstanding. He explained everything very thoroughly to me and I was really impressed.

I had two issues. One was my oven and the other was my washer. Unfortunately, East Coast United couldn't fix the oven because the part is no longer available. The washer wouldn't complete a cycle and it hadn't completed one in a while. The technician who came was amazing and part of that is I helped. He said, “Send me any videos you can have of what it's doing.” I made some videos, and he allowed me to send it to them. He took some time to read up on it. He had to order a part on top of it. Now it works. What was even better was he called three or four days after that to make sure it was still working.

The air conditioning unit went out, so I sent in a claim with American Home Shield online. Their website was better than most and I had no problem using it. Then, I got an email and a text about the contractor, which was great. The guy they sent out was really knowledgeable and he explained everything. He showed me what had happened and made the repairs pretty quickly. So I appreciated it. He went well beyond what others have done over my many years of being in the home and as far as I know, the AC's been working since the repair. I have experienced the value of the warranty, so I'm all for it.

American Home Shield was really good initially. They sent me the option to either replace my refrigerator or to give me a gift card. But it turned out that the replacement that they were offering me wouldn't be available till November or December, which is a really long time to wait without a refrigerator. So I went with the gift card. Unfortunately, when I called them today, for the second time, to find out why I hadn't received the gift card, the lady told me no one has even put in a request for me to get it. That was a little annoying.

I was having trouble in the hallway, one of the bedrooms, and the bathroom. They were all interlinked. Also, the light kept going out and then they went out and never came back on. I submitted a claim and it was taken care of pretty fast. The tech figured out the problem real fast. I've been with American Home Shield for a while and I'm pleased with them. I like the response time.

I recently had a claim for my bathroom and I was surprised that it didn't take long for the company to contact me. The tech they sent was very on time, responsible, and very respectful. He diagnosed the problem easily and repaired everything. Overall, I'm happy with the insurance.

I'm a Realtor, so I use American Home Shield for my clients and I decided to get it on my own home. But the more and more that I have it, the more and more I don't feel I need it because with the time frame to get the service, I can get it done faster and pay for it on my own. It’s cheaper. If I have a claim on a home and if it's plumbing, I don't need three or four days. I need it done within a few hours. Also, the area that we live in, the people that they have contracted are horrible.

The service of AHS was very good. Liberty Plumbing recently came out for the AC and they were very amazing. They were there before the time, which helped me because I had things to do, to run errands. They were efficient. They explained to me every issue, answered any question I had. The tech didn't seem bothered. He was very patient with me. I love to ask questions. It was great. He went above and beyond than what I was expecting. I would recommend AHS.

I'm liking American Home Shield’s service so far. Sears recently came out and they replaced the washer and dryer. That went fine.

AHS has always been very timely on getting requests and things fixed in a quick fashion. We had an AC issue. I logged into the American Home Shield website and the next morning, I had an appointment. The contractor came out quickly. They said, "Hey, here's your issue. The fan's not turning. This is why." And they got a new one and replaced it.

The dishwasher would not work. There were two companies that were dispatched out by American Home Shield. One was A1 and one was Arrowhead. Arrowhead was the one that diagnosed it, and they were well above the other one that showed up, which was A1. I wouldn't use A1 again. The person from Arrowhead was professional, showed up on time and spent a good deal of time trying to figure out why the dishwasher wouldn't work. Then, as he was leaving, he said "I'm just gonna see if I can put in a claim to get this replaced or repaired for you." He also said I would be hearing from him the next couple of days, and I did. He did a really good job.

I had a different warranty company before and they only seem to use one service and I did not like them. Every time they came to my house, they were so rude. So, I switched to American Home Shield to get better providers. I've only used American Home Shield once and they did a good job and were very thorough. The contractor that came out was great. I liked them.

We researched and decided to go with American Home Shield for when we bought a new house. So, it was effective as of closing in June. But when we got here, the microwave wasn't working, we had to replace all appliances, and they said, "Too bad. So sad." We said, "That's why we got you." But this time, within just a couple hours they already had the company. It was on a Friday night. The company came out the following Wednesday. They immediately fixed the broken septic pipe. It took them an hour and a half. They were on time and very professional. It went very well.

We had an issue with our cooktop stove. There was a small electrical fire underneath and the power to half of the appliances in our kitchen was not working. I did a claim online then I received a phone call regarding scheduling. An electrician came and he was very thorough. He checked the breaker box. He found that one of the wired of the circuit breakers had come out. He repaired that and we ended up having electricity. We were very grateful. We were told that somebody who handles appliances would have to come out and check the cooktop stove. Someone did and a part was ordered for that. The work is supposed to be completed on October 7th. I would recommend American Home Shield. They're very prompt and very helpful. We've been here in the house for about almost 18 years. If repairs come, especially during the pandemic, we wanted to have some kind of protection.

The contractor American Home Shield hired to come look at my toilet for recall service was supposed to show up yesterday but they were a no-show. The contractor’s name is Brick Street Plumbing. They didn't call or give me any text as to what happened yesterday but they’re supposed to get in contact with me today to reschedule. But other than that, the service has been great so far. I'd tell others to go ahead and give American Home Shield a try. Besides the service going up almost every year, it’s worth it rather than going through somewhere else and paying more money than you should.

American Home Shield has been helpful in straightening out the issues I've had with the house, so far. My work has been mostly parts repairs that have been covered by them, and the process was simple. Recently, there was a foundation leak that was ongoing and the previous company was able to identify where the leak was coming from.

I had had problems with the AC unit forever and Blizzard Air came out and nipped it on the bud. There were two guys that came out and they were very knowledgeable. I'm happy with their service.

American Home Shield has been okay and they usually have people come out when I need them. They sent somebody out for my toilet and they did a good job. If anything breaks, having American Home Shield is better than having to pay out of my pocket for the whole thing. That's a benefit.

We were contacted within the day we filed a claim online and the contractor was able to get out to see us within two days. It was pretty quick. It took the tech about five minutes to figure out what the problem was. He was able to quickly go to the right spot and make sure that what I was saying made sense with what he was saying. It all lined up and it worked out well.

It didn't even take him an hour to diagnose it. He had it fixed within an hour. He put a new thermostat in. He had the equipment with him and he had everything that he needed to fix it.

On a rental property, we had a shower that wasn't producing enough water and we had a toilet that wouldn't fill up or when it would fill up, it would just keep running. I called the contractor that was assigned, Barlow Plumbing, and I was very fortunate because the plumber had an opening within two days' time. He was wonderful with me on the phone and he let me know when he was gonna be there so I could give the tenant the heads-up. The tenant said everything went fine.

The AC company had to come out three times because the AC would not work. The first time the gentleman came out, he said that there was a valve where the Freon goes in, and that I was low on Freon. So I paid $500 for Freon out of my pocket. He said he fixed the valve and that everything was working. But that evening, it was almost 90 degrees. So I called back American Home Shield and they set up another appointment. The second guy came out and said that a capacitor had to be replaced. So he replaced that and he said everything was running good. But we never felt the temperature get colder. It just stayed hot.