American Home Shield Reviews

I had a clothes dryer that broke down. There was a seal that came apart and needed to be replaced. Doing the claim to Home Shield went well. It was straightforward and easy to get set up. I had to replace the appliance, and AHS helped me with it.

The technician was very professional. He ordered parts and it took about a week. It wasn’t bad at all. Everything went smoothly with American Home Shield.

I travel around the United States for my work so I can't be home to accommodate my wife when something goes wrong. I purchased this coverage from American Home Shield. Two years ago, the heater quit working. My wife called me and I called the warranty company. For the premium or the deductible, technicians came out and fixed the heater.

I had problems with the microwave not heating and the dishwasher not completing a cycle. The contractor had to come back a couple of times but were able to get the problems taken care of.

The contractor that American Home Shield sent out was fine. But they let me know and they also put on the invoice that they wouldn't be able to help. I touched base with American Home Shield and they were trying to send me back to the contractor. They said that they would call back but I haven't heard anything from them.

I purchased AHS for a family member and they've been using it and they said that they were happy with what transpired. I had used American Home Shield before in prior homes that's why I bought it for them as a gift.

I had some issues with one of my garage doors not opening. As soon as I submitted the claim with AHS, they right away provided the name and phone number of the contractor. They said either they’d call me or I could call them. So, I called them and they came out. The tech checked the wiring on the main unit. He did some soldering because he said it was loose. He adjusted some of the springs. Because my garage used to shake a little bit when it would open and close. He fixed all that. Ever since he left, it’s been working fine. It was great. I used a different garage door company for another issue I had two years ago. I found out that they ripped me off. This contractor I used was an honest guy. He told me, “The price you paid for that one service, I would have charged less than half.” It was a good experience. AHS is worth it, as opposed to something breaking in my house and paying thousands of dollars to fix. I’d definitely recommend them.

I had a faucet in my bathroom which had come apart from the wall. It was leaking like crazy and it needed to be fixed. The techs took care of it in a very timely manner and it works perfectly now. I highly recommend AHS. I've only had them out one time and they did an excellent job and I was very pleased.

Doing the rekey thru American Home Shield was super easy. The tech was quick and efficient.

Having AHS is good. The AC repair went well. The schedule was a bit long, but I don't think that had anything to do with American Home Shield. The techs were great. They had to come back to fix the issue but it wasn't a big deal.

If I set the AC to 78 or 80, it would turn to 75 by itself. That started happening for a few weeks. All of a sudden, it stopped working. Techs came out and they changed something on there, on the outside. The air started working but it continued to change. I asked them to come out again and they said that was because the thermostat is programmed. We're the original owners and we never programmed that. If you're the air conditioning and heating person, you should be able to fix whatever program you're talking about, because I don't know what you're referring to. But they didn't do that.

We have two policies with AHS. Recently, we had no air conditioning on Thursday afternoon. I put a claim via the website of AHS. I did not hear from anybody until around 6:00 in the morning when I received an email at 1:00 in the morning that they had assigned somebody to it. They told me in the email stated that if I needed to, I could get in touch with them during business hours. At 7:00 in the morning, I called and spoke to somebody. They told me that the earliest they could come was Tuesday. This was Friday morning. They also told me I could call AHS and see if they have somebody else that could come earlier.

I have a little half powder bathroom and the toilet was dumping water for no reason. I also had a vanity that is flooded. The claim submission process is great. The next day, the vendor called me to make an appointment. They came when I was available and fixed my issue. The second vendor had to wait for a part to come in and that took a month and a half. Houses are so damn expensive. Having the warranty helps out in case something goes wrong.

When I've had to use them, it was good. I have peace of mind that if anything electronic breaks down in the house like the AC I can call them and they'll have somebody out as soon as possible. My AC got clogged up and there was water leaking. The tech knew what he was doing.

I had an AC issue and it was fine when I submitted my claim to American Home Shield. Myers Comfort Specialist came and they were professional and courteous.

We had a great contractor. Everything went excellently.

The tech that came out for my AC was good. I would recommend them. However, I had a rangehood that went bad and I'm still waiting on that. The department that handles that with AHS is horrible. They don't get back to you.

My experience was great. I had a gas furnace repaired and it was done pretty well. But $85 is a bit too much for a person to consider. If I actually hire somebody to repair my problem, they usually come at $85 or so. On top of that, I have to pay AHS 600-ish per year. So, I'm not quite sure it makes sense for a small family if they don't have so many things going on if they bought their appliances new and they might not need so much repairs.

Whenever I was cooking, the stove would start lighting up and I would have to turn it off. I did a claim to American Home Shield on the internet and then I called, too. The tech explained to me what was going on and that he would need to order the board. He said he ordered one of the boards, and then he needed to order the other one, but he said that he was going to have to get both boards on the stove. I got an email that I was gonna be able to purchase something else for 805 because if I was to get a part, it was gonna take some time because they had to rebuild. Overall, I'm a satisfied customer.

I had a clogged drain. The techs that came out were very good. The claim submission process was very fast and efficient.

My AC unit wasn't cooling. It turned out the issue was a compressor. The claims process with American Home Shield went okay. There were several people that had to come out to get the compressor fixed. Then once they put the compressor in, then the fan wasn't working. They got it resolved though.

The representative that I talked to was very polite and professional. The contractor was very professional, explained everything, and did a good job. Everything's fixed.

I like AHS. I just wish someone would've explained it better in the beginning. So I can go to the next level and get the AC tune-up covered. Our AC wasn't working recently. We had to get a new filter, and then the techs had to do something with the thermostat. The techs were good and very professional.

A piece broke off in the door of our washer so it wouldn't shut and lock. I called and somebody was out and had it fixed by the end of the day. It was a great experience with the tech. This is the second claim on the same washing machine. The first one was during the supply issues, so it took a little bit longer. But it was resolved. With American Home Shield, I don't have to call around and find somebody to fix something that I know nothing about business-wise. And it's just one call to get it done. I know the price.

A friend of mine had her pressure regulator go out and it was gonna be $1,500 to fix it. The whole warranty covered it. I got myself Home Shield for my home warranty and they're great. I used their service when my dishwasher wouldn't drain. A tech looked underneath and then he ran it. He realized that the pump motor that pumps all the water out was broken. He told me that he was going to order a new one. About almost three weeks later, he called me up and said that they had the part. He came out and fixed the dishwasher. The guy then found that the heater part doesn't dry the dishes all the way. He said I would have to put it in another claim to Home Shield for that fix. He was great.

I've been with AHS for four years and the rate continues to go up and I still have the same level of service. I also have issues with the contractors that come out with having to have them come back out multiple times 'cause they're not fixing the issue. It becomes more of a hassle than anything else. I would also like some notification when they change policies. At one point, when I first got the service, you can pay the $100 service fee once someone has come out. But now it has to be paid prior to someone coming out. Once you go to the website to put in a ticket, it's there and you have to make that payment. It would have been nice to know these things ahead of time so that I can make a decision on what I wanted to do. But I like the service of AHS.

The toilet system was not working properly and the repair guy from United Air Temp had to change something. He fixed it on the same day. Everything was good.

I’m liking American Home Shield so far. It's very helpful. Recently, the battery on the AC needed to be replaced and the contractor did very well. They were quick.

We noticed some leaking or water coming out of the AC 4 SEER unit. It has filters dripping. The filters back up periodically. The guy said that happens. That was $100 that I had to pay for. That guy came out. He explained what the issue was since it's common. You have to every once in a while put some vinegar or bleach down the drain to kill the naturally occurring bioactivity in the water that will then cause it to back up. And when it backs up, it takes the least resistance. It comes to the filters and drips down. He blew it out and it's fine. He told me to do that every month. That was a decent visit.

We had a leak in the furnace and there was water in the drip pan. So, we had to get somebody out to fix and repair that. The tech that we had was really informative and walked us through the entire process step-by-step. We had to get him to come back down because we were still having a leak, so he came back out and found it the second time. We also got to get him to come back here at the end of August to do a follow-up just to make sure that we are not having any continued leaking. Other than that, when we had to make the claim on the website, it kept saying that we didn’t have coverage and we didn’t have a policy. We found out after the fact that they did some upgrades to the site, so our policy is under a different number now.

I was very unhappy with American Home Shield's service in the past year. But recently, it's been amazing. I had two different properties serviced and it was timely. Part of my problem was that I would call and it took forever for a contractor to get in touch with me and come out. That changed. I did have one slight issue with the AC repair where the vendor never called. When I called him, he said he didn't service the area. But the guy was really good and he put me in touch with another vendor. I can go months without anything being wrong. But when I needed to get something repaired, it was just astronomical. I'd rather be safe and have American Home Shield in my back pocket if need be. I'm really grateful.

American Home Shield sent someone out the first time who changed the blower motor. It was bad. After they left, it was working, but then it was making a strange noise. So, I had them come back on a return call. They came back and checked it out. The guy that checked it out said everything was okay, but a couple of weeks later, it was doing the same thing. So, the original tech came back out. He determined that it was a clogged line that's inside. So, he unclogged it. He suggested that we do a coil clean, which is, within the unit and not outside once again. He came back and did a coil clean and everything was working after that. With AHS, response time is good. Ease of ordering services is good. Just get online and put an order in to get service. And it's pretty quick. If they don't fix it, I don't get an additional charge because it's the original problem. I don't have any complaints about them at all.

Doing claims with American Home Shield is always good. We recently had a plumbing claim, and the tech is great. He always comes to my house.

I like American Home Shield. I like that they do the virtual thing to show what the issue is and the quick service for someone to fix the issue. I'm not waiting days and days to get my stuff fixed. Recently, the motherboard on my washer was acting up. You push the button, but it wouldn’t respond. The repairman made sure he fixed the issue.

I've had American Home Shield for a while, and it's a good company. When my AC wasn't working, it took five days before Jazz Aire came out, and the repair took more than a day to get done. AHS also had to send electrician out to look at the wiring, then the AC guy came out and fixed it with no problem. It went great.

American Home Shield came across on the internet and it sounded good. They gave me a $38 a month premium and $100 for a service call. However, I'm not liking them. I have a Samsung microwave and they couldn't get parts. They could get the skin for the front door, but I need the guts for the door so it would shut and make a connection. I ended up with two door fronts and they had taken one back.

A contractor came and fixed the garage door. I was satisfied. The guy knew his stuff. I’ve had previous claims with American Home Shield and they've been fine.

My ice maker was not making ice. The tech that came out was really nice. He did his job well. Seems to be working now.

I don't have any air for five days now. I filed a claim with AHS and the technician came out and deemed it unrepairable. They told me to call back Friday. They could improve upon providing replacement and repairs in a timely manner. That would be great. They should have more vendors so they can get products replaced faster than they do.

The garage doors weren't opening. The technician, Omar, was fine. We had to pay them a good portion ourselves because the problem was something that wasn't covered very well by American Home Shield. Overall, we don't have any problems with the coverage at all. We were very satisfied.

I called in a claim for my AC and AHS took my information and connected me with the vendor who was associated with them. They were pretty flexible, and the tech who came out was professional and friendly. He broke everything down for me.

I've had AHS since November of 2017. I've been impressed by it. Calling in to file a claim is straightforward. For most of the time, it's always the robocaller. You’re not talking to anybody. But the contractor was good. They knew what they were doing. They got the drain unstopped and fixed the leak.

American Home Shield sent out Farmington Heating & Metal to look at the AC. They were amazing. They kept everything clean around them. You could tell they knew what they were doing. There was no messing around, like joking around between them. They were all business and very, very, very polite. American Home Shield has a way you can buy appliances through them. But I didn't like any of the ones they had. One guy kept putting me off and he didn't speak very good English. I finally had to call my rep that I know from when they came in and dropped the flyers. American Home Shield could improve on the speed of answering the call. If nobody can take it and you sit on hold, they have to call you back a little quicker. But it's been pretty good.

American Home Shield has been good with us. Our latest claim was on an air conditioner. It was the 4th of July weekend, and we ended up getting the claim expedited to get the contractor out here sooner over the weekend rather than waiting since we were going to hit a temperature of 110 by the time they were supposed to be here. The technicians were great. We loved them.

The contractor who came for my refrigerator that stopped working was very efficient. They had to verify what was wrong in a couple of minutes.

I'm enjoying American Home Shield. Every time I've called, I've been successful with it. All my appliances are GE so when I call, they send GE Appliances out. The techs are well versed in what they are coming to fix. They just fixed my washer and it went well. The tech ordered the part and he told me he'd be back in a week. But the appointment wasn't scheduled for a month so I had to call back and they rescheduled it within a couple of days. I've referred AHS to a few people already.

We woke up one day and we had no air conditioning. I filed the claim online and I had to pay 125 to have a technician come out and look at it. The tech told me the unit needed Freon and had to put two pounds of it in. American Home Shield only covered $10 a pound and I had to pay the other $150 per pound to get it taken care of. That hit me by surprise. That cost me close to $500 to get the unit fixed. It probably would have been cheaper just to do it on my own. Everything's working now. The contracting company was very professional, nice, and explained everything. They were very quick to respond compared to the other home repair company I had before. They were also very good at resolving the problem and resolving it quickly. But the repair cost more than I was hoping to have it cost.

I called AHS because the fan in the forced air conditioning and heating blew the fuse, and it was pausing before it started. The tech came out and opened up the heater box where the fan is, and there was a dropper to water there. He said that had a clogged pipe, and he blew the pipe out. He changed the capacitor on the fan motor. Since he left, the fan motor has not blown the fuse again. But when the air conditioning turns on, and I can touch the side of it, it's vibrating.

I called in a claim for my AC and customer service was friendly and efficient. It was summertime and it took two days to get someone here. If I had to wait a month, I would find somebody else. The owner of the service company came and he was very efficient. We had a nice conversation about his business and he fixed the problem immediately.

My washing machine was broken. The tech came to look at it. It couldn't be fixed. So, I got a gift card to go buy a new washing machine. It was great.

My garage door wasn’t opening and it was not closing either, and I have to manually do it. The two guys came in very promptly as scheduled. They were wearing polo shirts but with their logo of the company and were very professional. Within two minutes, they were able to diagnose the problem, By the sound of the motor, they said all they needed was a coupler and it took them about 15 minutes to replace it. The guy also gave me some advice and tips and offered some other products.

The customer service reps are mostly friendly, some are very hard to understand, they all promise to get the matter resolved and none of them have followed through.

The tech who came out for my washer was fantastic, very personable and professional. He was excellent.

I used AHS once and the service was great. We had a backed-up drain pipe. The claim submission process was easy. Did it online and got my appointment. It was on the weekend, so I had to wait until Monday. Pamela's Plumbing offered to put me on a list in case they had an opening a little sooner, but I didn't take advantage of that. However, I had a little bit of an issue with AHS at some part. I called to upgrade my service to add electronics. But then, when I actually had the claim, they didn't upgrade me. I had a bad experience, so I just left it as it was.

The garbage disposal was not working properly. The techs were very quick and nice. It was a very simple fix. Having AHS is good peace of mind knowing that if something goes wrong, I know where to go.

The service is decent. It's a good deal. But I've had to fight with them about getting a dishwasher and some AC work done. But other than that, I just threaten to go with another company and they come around. It's been beneficial not having to pay full price for stuff. I had a washer that needed a new timer. But the little piece of plastic on the inside of the face of it broke off. That piece happened to be $300. The whole bill, if I would have paid out of pocket to another company would have been almost $400 but I paid $125 for it.

We like American Home Shield because we rent our house out. So, if there are any issues with any systems, we call them up and they get someone quickly. I saw online on the American Home Shield website that, “Book your free annual tune-up for your AC.” I was, “Okay, we're leaving here. So I want to make sure it's good.” I did that. And it came back that the compressor was going bad. And there was a refrigerant leak, which we figured there would be something wrong because it wasn't keeping up during the summer. The contractor found that, and it was nice and simple. The company worked with AHS to make sure that they got it all fixed. Luckily, the company AHS worked with was amazing. And the guy didn't stop until it was fixed and corrected.

A1 Mitchell’s was great. But I almost canceled them because when I looked them up on the internet, they said that they were coming from Vegas. I didn't want to wait a day. I ended up not canceling ‘cause when I called first thing in the morning, they said, “No, we're in Pahrump.” I said, “Cool.” They did like they said they would do, showed up in between the little window. The tech did a great job. He knew what the problem was in a few minutes, came inside, checked the air after that, and everything was gravy. The tech even worked with me on scheduling a little bit ‘cause I had a class and he was willing to work with me even though it was in the busy season.

Repair people came out for my AC and what needed to be done was coolant needed to be added. That was not covered under American Home Shield so I took care of that myself. That is on top of paying the $125 fee.

I like the professionalism of how they handle my claims and the quick response times. Recently the contractor was great. They fixed the problem right away and expressed the 30-day warranty problem if it was to happen again Everyone should have AHS. They do a good job and it’s worth the money.

The AC wasn’t giving us cold air so we didn’t know what was going on. The tech came in, turned it on and it still wasn’t working. It turned out the breaker has been turned off by accident somehow. We turned it on and the tech also checked everything for us to make sure that everything was functioning well since he was here like a regular service. He was helpful and nice.

I like the services that American Home Shield has been providing and I’ve had several claims with them. I had one for my dishwasher and for electric. That took forever and I had to eventually resolve that on my own, even though several different companies had come out. One thing that guys from the service companies did not want to do was to go up in my attic and that was where the problem was at. I had to hire a guy on my own to get that electrical issue fixed now. Their guy went to the attic to fix things.

I filed a claim for my fridge and my experience with AHS was excellent. The reps who came out were very good and since the repair, the fridge has been working well.

We had a refrigerator issue. The techs replaced a part which we had to wait for for a bit. About three days later, we noticed the temperature wasn't reaching where it needed to be. The techs came back and determined there was still a problem. They ordered some other part which we are waiting on now. It's been over three weeks where we have not had the refrigerator to use. Other than that, the tech was a very nice fellow and he was trying to do what he could.

AHS is user-friendly, simple, and worth it.

We had our garbage disposal changed and it was horrible. It was cheap and loud. So we bought our own and had someone else put it in. Then we had a claim for the water heater, which was awesome. We had our heater in our house went out, and it took a month, but it was because of the backlog of getting Chips to fix it. But the contractor did a beautiful job. They had to come back four times because they fixed it and it went out again right away.

Recently, our icemaker and water dispenser were not working. The tech was on time. He saw what the problem was and did something to fix it. AHS came through except on one issue that I had. We had a big refrigerator freezer. They could not fix it so they gave me a $3,000 offer to replace it. But the refrigerator that I had was a $12,000 unit. So, that didn't work too well. But, we extended our limit on that and the rest is history.

American Home Shield sucks. They sent uncertified people to do jobs that they did not correctly do. I've had three claims. One of them was properly corrected. Then they sent people over here to do the water heater, and they charged me $750 besides what supposedly American Home Shield took care of. So, that was a total lie. They sent an incompetent person over here to repair my washer, which never got repaired. I've got rust coming out of the washing machine and it makes one hell of a noise every time it works, but they said there's nothing wrong with it.

I had some ductwork thru American Home Shield. The repairman checked everything out and said that the issues that were pointed out to me during the inspection weren't there. He was good.

A very nice gentleman came out for a claim I had and he said he repaired the issues that were going on but they were only partially repaired. There were two issues. There was a broken door and a broken interior door. That was causing difficulty with the ice maker. Only the exterior door was repaired. I need to make another appointment because my unit wasn't fixed properly on the first go.

For the most part, having the service aspect with the technician coming out to check has good timeliness. However, I experienced a bit of concern with the replacement of an appliance item. It was very difficult to get concrete delivery date and even a time frame. When I was given a date and a time frame, it was communicated to me that the technician or the delivery would take place during this window of time. I took off work but no one ever came. I continually called. When I reached out to get additional information to find out if there was a delay, what was taking place, I could not get any answers. It came to the point where delivery was popping up at my home without any call or notification. The delivery aspect, when it comes to the replacement of appliances, is one that really desires some revisions and some real thoughts.

My heat pump wasn't cooling. The first contractor they sent made a bunch of repairs but that didn't fix it. I called back and AHS got 3 Rivers out. They pinpointed the problem and solved it. They had to order a part but the timeline exceeded my expectations. AHS was timely and professional. They provided good service.

I had Sears and Sears is better than American Home Shield. I didn't have a deductible with Sears. If you have more than one of the same appliance, you could do yearly maintenance checks to make sure nothing was wrong. American Home Shield does not do that. They only come out if something's broken. Also, American Home Shield doesn't cover deep freezers and window air conditioners. But when I had their contractor come out and check the hot water heater and the washing machine, they didn't take too long to get there and weren't there that long. Each time was 10 minutes and they were finished.

I sent in a claim for the dishwasher and the tech got right to it as soon as he came in. I told him what it was doing wrong and he said, “Yeah. I'm gonna have to call the company because a lot of these parts that you need are no longer even being made.” From what I told him was going wrong, he knew right away what part to go to and he did program it in to see if he could get the parts. He was great but he didn't do any work. But he was polite. He was in and out. He wasn't chatty so I did like him.

I had two air conditioning guys come but they couldn't figure it out. I did everything they said to do. Then the electrical guy came and he said it was not an electrical issue. But he took a picture of the air conditioning unit that had a frosted over part on it and said that it was clearly the issue. He asked why the techs didn't find it and I said I don't know. The air conditioning works, it's just the breaker flips all the time so, it stops working and I have to flip the breaker back. They can't figure out why the breaker's not flipping. So, it's incredibly frustrating.

When the technician came for my AC, he was excellent.

We requested repair and American Home Shield jerked around for about five days. I called two or three times and they said nobody was available. I had already talked to R & T Mechanical because they had done it before through American Home Shield. They said they had an open schedule and I would just need to give them the number and they would know. I called customer service and I told them what R & T Mechanical said. They told me that they were not in my area. I understood that but nobody else is in my area. They're the closest and less than an hour away. About a day and a half later, they finally got approval after R & T Mechanical called the home warranty field rep and asked why they could not get the deal. I was trying really hard and I called three or four times.

MS Services came for an AC unit that was not working. The guys seemed to know what they were doing. I was satisfied with the fix they did, but the actual problem was something else. They fixed a part and technically, that should have fixed the problem. But it didn't fix the problem because the unit itself is old. I had to follow up on somebody to come back and take a look at it again for a few times. I wasn’t getting direct, clear-cut next steps.

The refrigerator was not working. I called American Home Shield, and their rep was good and up to the point. Everything was fine.

I’ve worked on my pool for a while now and the salt generator wasn’t working. It wasn’t converting the salt water into chlorine and wasn’t registering. When the pool company came out, they started documenting other things that were wrong and nothing about it. So, the claim was denied. I called American Home Shield, got somebody outside the country that could barely speak English and said that it was based on what the technician said and it’s too bad.

I’ve had a good experience where the contractor would come out within 24 hours and things are done the way they're supposed to be done. But I've had the other way where American Home Shield couldn't find anybody and it would take a while for them to get back to us. I had a situation where my water heater broke and when we got home, there was a lot of water gushing out of our garage door and the side door. We panicked and went to the garage, and my husband started to open the thing where the water heater was. There was a ton of water. I had no idea they carried that much water.

An outlet didn't work and when I made claim with AHS, they were very good. We feel comfortable about all our appliances since we had the warranty but we had a lot of trouble this last time getting somebody to come. At first, they had somebody from Right Way who came and we weren't happy because they didn't really know what the problem was. We asked for a second opinion and we waited and waited for a second opinion person to come. My husband had to call three times to get them to come and to wait that long was very inconvenient. But when they came after over a week, they got the issue fixed right away.

I had a service I was provided and I am still having issues. I paid for someone to come out, which is the service fee of $100, and they came out unprepared with the proper equipment. I was told it was because American Home Shield did not specify what I had specified through American Home Shield for them to come out and do. I also had an AC issue and I called AHS for it. It was very easy to get through to them. Their rep told me about the contractor that was coming out and the date and time. The AC guys came in, did what they needed to do, and they moved rather quickly, and I haven't had any issues with my AC since they fixed it. So far, with American Home Shield, I have not had any issues as far as calling them to do a request.

I needed some carpet cleaning. When I called, I was quoted $286. The rep called me back later and said, "We talked to somebody, we can do it for $126." That sounded decent. But that was weird. That aside, everything was okay. The people that American Home Shield sent were fine. A guy came in and did the cleaning. He was wonderful.

It took a while for the techs to finally discover what was causing the air conditioning problem. It was three visits before, so there was a lot of waiting in the heat. They thought they had it fixed and when they left, it worked for an hour or so. It's a problem when they're not able to stay long enough to know if it's working. Finally, after the third visit, they decided that it was a part. They had to wait to order the part. I should not have to wait too many days before they come back. And this last time, I should be able to call by either that evening, which I sometimes did, or the next day. But then, they've got their schedule, too, so it might be into the next week. That should be first on the list, especially after it wasn't fixed, at least by the second time.

The air conditioner wasn't working. When I turned it on, it would make a noise. I did a claim and the American Home Shield website was user-friendly. I clicked open a case then clicked what appliance was malfunctioning and gave a brief description. American Home Shield sent an email to me stating that they've assigned a vendor and they gave the vendor’s name. They said to allow 24 hours for them to contact me to set up an appointment.

My first claim experience with American Home Shield was not good because they said that it wouldn't be covered. So, I needed to fix it. It was fixed outside of American Home Shield. The plumbing issue was still there. I tried to call the original plumbing people, but they didn't come and fix it. So, I had to get another plumbing person to come in. It wasn't American Home Shield’s fault, but it was whoever the plumber that we worked with.

I used American Home Shield for my AC and the vendor that they sent out was really good. The technician was right out there and the communications were perfect. Everybody was on point with notifications. The technician was way above average and took the time. I'd recommend those guys. I would probably use them again even if I wasn't under the warranty. So far, I'm happy even though they couldn't fix what my problem was because it was not under warranty being that it was a design defect. The technician said the ductwork wasn't properly designed from the get-go. We had one room that was getting hot. That wasn't noticeable when we bought the house in the late fall. American Home Shield did everything they were supposed to do. With the front end and all the scheduling, everything was great.

I had a crack in the pipe. The plumbing service that AHS sent was awesome. The gentleman was very knowledgeable and professional. I'm happy that AHS employs a company like this because I've had my run-ins and a fair share of nightmare plumbers who act like they know what they're doing, but they don't, and they make the problem worse. This gentleman didn't talk down to me and didn't make me feel like I was a stupid woman. He explained everything logically and answered all my questions.

I did a claim online, and it was fine. The repair man who came was very knowledgeable and did a good job.

We called AHS regarding our home fan. The techs went up into our attic and found that the fan had been set to some temperature, like, 115. They fixed it. It all happened very quickly. What I like about having AHS is that I don't have to pay a whole lot of money to have things fixed. What I don't like about it is, that we have another claim out right now and they set us up with a company that is an hour and a half away, instead of setting us up with a company that is within 10 miles of our home. So, the company that's far away doesn't come to our area very often. They recently canceled their appointment because of a family emergency and it meant rescheduling. It was a big deal because my husband was there specifically for that reason and now has to make plans for another time to do the same thing.

When we called, American Home Shield sent somebody out. What I wasn't happy with was the end result. We have a problem with the way the water tastes coming out of the refrigerator even with the new filter. The technician put a report in, but we never heard from anyone, including American Home Shield. I finally had a call three weeks later to be told that the technician didn't see anything wrong. The water still tastes horrible, and we never got a follow-up phone call. We had used American Home Shield on another claim. The first technician that came out never submitted the report. They had to send a new technician and didn't charge us for that. They did a good job after that.

AHS has been responsive. There is a delay and that's just the times we live in, from calling in with a repair request and getting somebody out to the property. Our air conditioning went out on the hottest day of the summer and the vendor couldn't come out until four days later. Asked if we could get another vendor from the ones that they have and was told that it's about that type of delay. It is what it is, but when you're in 100-degree heat and you got no AC, that's a problem. But the techs I've worked with have been good.

My panel went out, and the tech had to drain the pipe. It was a good experience. Everything's working well. Overall, I'm satisfied with American Home Shield. I did have an issue with one contractor they assigned me to. But for the most part, most of the contractors have been pretty good.

It's the first time that I've used American Home Shield. They addressed the issues that I've called for. But it was another issue that they could have addressed better. I'm still disappointed on that part. I had a drainage problem with the sink in the kitchen. A contractor came out and took care of that. However, they pointed out that there was a leak coming off the cold water side. I couldn't turn the dials off but they didn't do anything about it.

The air conditioning wasn't putting out cold air. I left a message the day before. And when I called Anthem Mechanical, they said if they wanted to come out later that day, they would charge me another 100 and something dollars, which they did. So, I got charged twice. I ended up paying $250 for them to come out, between both. I’m paying $72 for the month, and I paid 125, and another 125. Also, when I first tried to get the appointment, the girl from American Home Shield that took the appointment was rude. And she made me feel like she didn't even know if they would be available to come out there. And she wanted my credit card so that I have to pay money. She shouldn’t even be working for them. It turned me off.

The refrigerator blanked out. I called AHS. The techs looked at it, said that compressor was gone and that they would find getting a replacement. They haven't replaced it yet. I had to call them back to see what was going on with the claim. I got in touch with the lady on the phone. She said they'd send something right out to me.

American Home Shield did a great job with the company that fixed my refrigerator. In my refrigerator, the compressor went out one day, and I had no refrigerator. People came out quickly and fixed it very well. It's working perfectly and I'm very happy. I've always been happy with American Home Shield, which is why I keep signing up.

I'm satisfied with AHS. The first time they sent a company for my AC, it took two weeks to get the job done. But A & R Complete Services came out recently and it was quick and good.

The AC was leaking water from the top. The techs have been out four times since the call went in. But it was working 10 minutes before the tech came back. When he blew it out, somehow all of the Freon in the unit was out. Two hours after he leaves, I had no air conditioning. They had to come back again and a different guy found the leak. That cost me 450 bucks for the Freon. I asked for the same guy to come back again because the AC was leaking again from the top. This time, he cleaned the whole thing out. As of yesterday, it's working fine.

My stove went out. The tech that AHS sent came out and he said that I needed a new one. However, the day that they came to put it in, they didn't have everything that they needed to put in. That left me without anything to cook on for my family for almost a week. They came out on Thursday and they couldn't come back out until that Tuesday. I called and I didn't appreciate that because I paid for a deductible. I don't think that was fair for me because I didn't think I got the service that I was supposed to have got.

Heritage Air and Heat were very professional. They did a good job in our recent AC claim with AHS. It was an easy process and everything went smoothly.

American Home Shield has been a godsend. I've renewed the policy every year. I've had things go wrong and American Home Shield had a technician come out. The technician repaired or replaced it, and it cost me $75. A contractor came out because my air conditioning unit was leaking and the drain was not draining through. They told me that my fan on my air conditioner was broken and that was why I've got water coming into the basement.

American Home Shield's service has been good. I had a microwave going out, and they had to order a part. When the part came, Knockout came and fixed it.

I'm handy around the house. Plumbing, electricity and all that. But we're busy people so I don't have time for it. And if I need parts, especially for air conditioning, they don't just sell them off the shelf. That's where American Home Shield comes in handy. And I like the records tracking. So if we sell the house someday, I can say, “Here's all the service that’s been done, new up to X.” We've had a garbage disposal put in, and a couple of faucets fixed. A contractor came out for the heater one time. For the air conditioning, two times. We even got our washer and dryer on there. We've gotten our money's worth. You pay a plumber, it's 70 to 80 bucks an hour. It’s a minimum two hours kind of thing.

A friend recommended American Home Shield. He told me that they have good coverage with the home warranty, so I joined. My experience with them has been great. I used the service when the electricity for the water heater wasn't working. That claim process was easy and the contractor was good. Use American Home Shield.

In May, we were trying to get our garage door opener fixed. A person come out and said he was gonna have to order a part. But a few months later, still no part. They gave me different stories. One was because of the supply problem and another was because of the war in Ukraine. I got tired of waiting so I paid out of pocket to get it fixed. I also had a claim for our air conditioner and the contractor that came out said, "It's working. We can't fix it." I told them that it was making a clicking noise. But they said as long as it's working, they can't do anything to it. I didn't like anything about American Home Shield's service so I got rid of them.

I am a Property Manager and I manage about 60 properties. In past, we have always used Fidelity Home Warranty, but because they were substantially less expensive we decided to try American Home Shield. BIGGEST MISTAKE WE EVER MADE! Not only do we spend countless hours on the phone with their Horrible Customer Service Department, but this company's vendors are horrible. They will also lie and make things up in order to get out of covering big ticket items like A/C units and Water Heaters.

We had a claim for a washer and it went good. It took a bit. The contractor had to get parts. But the technician was upfront.

I like American Home Shield’s service so far. In beginning, there were some little bit of problems with it. But after a while, we talked and we solved the problem. I was having a hard time getting people to come out to do the estimate on the repair I had to get done. They sent one person out to do one thing and I wasn't too pleased. I called and complained about them and American Home Shield settled the problem. A different contractor came out and did the job fine. Other than that, everything was fine. When my father did this claim, they made contact the next day. I'm really satisfied with the timing.

My experience with American Home Shield has been great when I work with them online. The call times are horrendous. It takes a long time to speak to someone. You don't get to speak to somebody that's from America the first round but in the second round, you do. I've talked to some lovely guys that have lived in Georgia, and they are very helpful. The first round of calls goes to a call center someplace not in the US. Once you get into where they're starting to troubleshoot, they bring it back home for you. Once you get online or if you get to the secretary, everything’s well and they always resolve things nicely. The end result is always good. The only thing is I've tried many times to ask them to just give me this provider, but that doesn't always happen when you're doing claims online. Other than that, I had to replace a dishwasher yesterday and they can't be more accommodating.

We had our house rekeyed. I did a service request online and that was quick and easy. The guy that came was very good, really professional, and he knew what he was doing. Because it’s a new house, we didn’t have some of the keys that we needed. He was able to make them and overcome that issue.

Our AC wasn't working. The techs fixed something and then a week later, it went out again. But they were very quick to come and address the issue. They were very professional. I like that with AHS, there is an assurance of not being at a high cost in the event that something happens.

The garbage disposal wasn't working. I had a perfect experience with the reps. The company was scheduled for the next week so I called back and told them, "Hey, listen, you have to look for someone else because I need that to get fixed today because it's leaking all over the counter. The techs replaced that. They were very professional and did the whole job in one day. AHS works. You don't have to spend a lot of money to fix the appliances.

Our AC was not working. American Home Shield sent AirMax, and they were timely and they fixed the problem on the same day.

I submitted a claim to get my AC looked at and it went well. I got a call from a company within a few hours of submitting the input ticket. I was happy with that. The company took a couple days to come out. But other than that, it worked like it was supposed to. The tech was a sweet guy. He was thorough and he explained to us what was wrong. He showed us a couple of things. We were happy with the guy, too.

So far, I'm liking AHS. It might be a little bit too pricey for me to be using. I used it once in two years. But it was there when I needed it. Recently, my oven was not coming to pretreat, it just stayed at pretreat. The service guy knew what the problem was right away. He was very nice. He knew his GE. He pulled out his phone and clicked on the model and he had the part in his truck. He fixed it in half an hour. It has been fine ever since. The support of AHS was also good. They answered right away. I didn’t have to wait that long and they scheduled me at a good time for me, which was good.

I like American Home Shield's service a lot. In this day and time, it's a good idea so I signed up for it. It probably saved me a couple of bucks, so far. I used the service for my unit when it was running and not cooling off. I shut it off and actually saved it from needing an air conditioner. The guy that came said that if I didn't shut it off, it would have broken the unit. It would have quit running and it would have needed a new one. That guy was perfectly fine.

I called up and made an appointment when I had a leak in my inside unit. The contractor who came was great. With AHS, I like being able to call somebody and having a single point of contact for anything that goes wrong in the house.

The fan motor inside our furnace went out. The technician got out there the next day after my wife submitted a claim with AHS. The technician that came out was awesome. As soon as he got in there, he took apart the unit real quick. He tested three things on the circuit board. When that was deemed that that wasn't it, he went ahead and took out the fan motor for the furnace and did a quick test on it. It would turn over as long as he could go ahead and start the fan spinning manually. It would kick on.

We're liking American Home Shield. It's a quick service. The app is easy if we have any repairs and the customer service is awesome. But it's hit or miss with the people that are contracted with American Home Shield. One was awesome. When the appointment got booked, they texted us right away and scheduled us. Before they came, they called us. After they ordered the parts, they texted us that it had been ordered. They told us about the timeframe. That was the best one we ever had. But with the middle one, it was a horrible experience. It took almost a year to get the repair on our dishwasher. Their customer service was very bad. They lacked communication. One person would say something but the other person would say something else. I had to do my own diligence in following that up because they would never do. We had to argue with the supervisor.

There were water spots in my closet on the baseboards. I could tell that there was moisture there. The techs had to cut a small piece of sheetrock to get through that leak. It ended up being a much larger one. Another company came to fix that leak but now they're having to do a whole rebuild. But the service I got from the contractor was great. I would definitely recommend my experience and make friends go with AHS.

So far, we've been very satisfied with AHS, especially with the items that they have covered for us. If you call in, sometimes you could tell them it's urgent. On the weekends, they may or may not be able to still get somebody out that day. But they ask, though, if it is an urgent situation. I would recommend them.

My experience with AHS has been good so far. The interactions have been easy and relatively straightforward. We've been happy. All Appliance Parts was great to work with. They had the parts that were needed. But it ended up costing more than the washer, so we got credit for it. We got a good price on it and we were happy with that. I would recommend AHS.

I had water that had been leaking down through a vent. The service guy looked at all of the lines that led to that. I suspected that the condenser was running and the water was backing up, down and running into the vent. The guy was not able to find anything when it was all said and done. But I just have to keep watch on it. The guy was good. He crawled up my attic and took lots of pictures on his phone. We looked at everything and he discussed things with me. Even though he was not able to resolve the issue, I was pleased that he took considerable time to try and investigate it. He was here for over two hours trying to diagnose the issue.

I raised a claim for all of our outlet switches in the bathroom that weren't working. An electrician came out. What he mentioned was we didn't need those kind of switches in all the bathrooms. It's a daisy chain. If there is a high voltage, it's to stop the things from moving on. So if you have stopped it at one place, you don't need to do all over. He said people usually put everywhere, and this is how they make money. They had installed everywhere. Only one switch was bad. He replaced that one switch in the downstairs bathroom, and that fixed all our outlets. We have two upstairs bathrooms, one master and one kid’s bathroom. Both were not working. As soon as they fixed the downstairs bathroom, all the outlets started working. It was quick.

The AC claim was successful but with the plumbing claim, they sent the technician and I had to pay $75. Even though it's a plumbing issue, because it's outside the foundation, it's not covered. So, I called AHS and said, “Hey, you know it’s not covered. Why did you even send a technician and take my $75?” They said, “Okay.” I understand they will refund and I asked them to send an email confirmation. They are a billion-dollar company and they cannot do it which is strange. As a consumer, I need I need clear communication. I kept on calling them every few days. I gave them time but it took more than 10 days to get my money back. That's when I disputed to my credit card. In a couple of days, I got the money.

American Home Shield has been a great help, me being a new home buyer. When you own a home, you're responsible for everything. So the minor things that they have been coming out to help with have been appreciated. They provide great customer service and the vendors that they have that come out to the home are great. I've had a plumbing issue. They also worked on my washer and dryer, refrigerator, and garage door. The customer service reps that I've been working with are very professional and they know their product.

AHS is right on top. Anytime I go online and make a claim, they call me. If I call, they’re responsive. I’m very happy with them. Recently, we had a water leak in our laundry room. I contacted AHS on Thursday, and a plumber came out on Friday. The only one I had an issue with was the electrician that came out. He was filling in for a guy that was ill. You could tell that our problem was simple, which we figured out with him there. But he was in a hurry to get to the next job. I felt rushed.

The garage door opener malfunctioned. The contractor had to get another garage door opener and come back. They were really nice and professional. They explained everything to me and kept me informed.

I've had the policy of AHS for about a year now. So far, their service seems to be fine. The techs came out recently because there was a clog in my drain and noticed that running the washing machine, water was coming out of the pipe onto the basement floor. Apparently, there was either some paper or a paper towel that was already in the line that was clogging it. The techs snaked it and then everything was good. They were really nice.

We've had American Home Shield for years and we've gotten some benefits from it. However, they say a lot of things are not covered, and it’s kind of annoying. When it works, it is okay but it doesn't always work. Recently, we had our AC worked on. Somebody came and fixed something small on it, and it's working again. When we started with AHS, we were paying $49 for somebody to come out. We're up to 80 now.

For my recent claim with AHS, the toilet in my upstairs bathroom was leaking down into the foyer downstairs. We found out the first time that it was something up under the toilet that needed to be replaced. But then, my son stopped the toilet up and it started flowing again. The techs had to come out a second time and he cut a hole into the ceiling, but the toilet still was doing the same thing. So, he doubled up on whatever layer he needed to double up on and it fixed the issue. I love AHS. I love the fast service. We've only had one bad incident with them and that was an AC unit and it was the company that they dispatched to us. But other than that, everything's been great.

My experience with Sears was great, but my experience with American Home Shield sucks. I had an issue with my air conditioner. I called American Home Shield and told them what was going on. They said within 24 to 48 hours, somebody would be contacting me. But I didn't hear anything. I woke up one morning on a Thursday to a text message to let me know that somebody was going to be at my house between 12:00 and 2:00. But there was no phone call. I called them, let them know we have jobs, and that I couldn't just come home from work because they decided to come that day. So I made arrangements for them to come the following Friday. I sat there all day long but they never came.

There was an issue with the tray in my microwave where it was sparking and for whatever reason, my microwave wasn't consistently working. So, I submitted a claim to American Home Shield. Then, the oven had a strong smell of gas when I tried to use it. So, I decided to reach out to see whether or not someone can come take a look at it because I was afraid to use it. I had the service with AHS so I figured that I could use it to do that. The service with PJ Appliance was good. The tech had to come out twice, once to evaluate the problem and order parts, and then the second time to fix it. They solved my problem.

Every time I would turn the AC on, it would trip the breaker, and the fan would stop spinning. So, the contractor came out and diagnosed. They said the fan motor was bad. My assumption is American Home Shield has already validated that it's a good and reliable contractor that does the work. I rarely use a home warranty and when I need it, it's not an emergency but many times, it's urgent. So, getting things done in a timely manner is important. Everything, so far, has been great with American Home Shield. I hope that continues.

My AC went out and it wouldn't kick back on. We got it to work the next day but it turned out to be a capacitor issue where a baby snake got up in there and shorted out my capacitor. I did a claim online, and the website was very easy to use. I typed in my issue then they sent me out a claim number that told me they'll be in touch with me.

The service of AHS is great. It's also a great investment. Airforce Heating & Cooling came out for my AC claim. They did good work. The technician they sent out was really nice.

The AC wasn't working and submitting a claim to American Home Shield through the internet was convenient. Someone came in less than a week, which met my expectations.

We had a leak in our ceiling and it was from a bathtub that was rusted out. AHS does a great job of assigning a contractor in a very thorough manner. They get you in contact with the contractor within 72 hours and they're usually very helpful and can work around your schedule as well. Most warranty companies are sometimes hard to deal with but American Home Shield hasn't really steered me in the wrong direction.

The AC was repaired fine, and the people were fabulous. However, for the claim on the refrigerator, we had a very bad contractor and I was torqued about that. The contractor was ADA Repair. Our refrigerator was not cooling consistently on the freezer side. ADA came out. Unfortunately, they sent a gentleman who didn't speak any English. I don't think I was able to effectively communicate what I thought the possible problem was. He said it could be my control board then he left.

They had a long hold time, but my claim went through decently. The techs were also very prompt, professional, knowledgeable and nice.

The sink was leaking in the kitchen and my issue had to be addressed right away so I called American Home Shield. They sent a representative and he was very good. The whole sink itself had to be pulled out and he fixed it.

The guy that came out that fixed my refrigerator was professional, neat, nice, and informative. The issue was resolved in one day.

The air conditioner was leaking. The tech put Freon in it and it still happened again. The tech came a second time and said the coil needed to be replaced. AHS has been very good. Everyone has been pleasant and seemed to be knowledgeable about their craft.

I like American Home Shield’s service. We moved in our house last year and we have used it a lot because there were a lot of problems. It’s been great. We used them for our air conditioner, and they replaced two of our heat pumps. We had come out of pocket. We did plumbing, electrical and all kinds of stuff.

There were issues with the ice machine, Freon, and water dispenser of the refrigerator. I called the American Home Shield number and technicians came out. Everything was quick and pretty good. Shout-out to all the technicians.

I love Home Shield. They are very reasonably priced and their service has been great. They always connect me with the right person. Once they connect me, I get a quick response and an appointment set up. I did a claim when the programming of the motor and the remotes of my garage door were not connecting. The techs fixed those for me. Everything was very quick.

I used American Home Shield's service last month, and they solved my problem. When the service guy came, he was very personable, very knowledgeable, and took care of the problem in no time. I needed coolant for the AC, and I paid about $300 out of pocket including the deductible. I’ve just had problems getting in touch with American Home Shield because they don’t recognize 340 numbers, even though it is US territory and it is American. I can call everyone else, but I can’t call American Home Shield. So, that is something that they might need to work on. I had to get another phone to communicate with them and get the issue solved. Overall, I’m enjoying American Home Shield. I’ve had other people who are not very good at all. So, this is the best company that I’ve come across so far.

A-US Air came out three different times. On the most recent visit, the guy came to see my AC and discovered that there was an electrical problem. He turned it in, and the man from the electrical company came and said, “The breaker is gone. We'll get back in touch with you.” It took a week to get back in touch with me, but finally, he did then he came, brought the breaker, and fixed it. It never took that long before, and the only good thing about that was we have two units, one upstairs and one downstairs. The one upstairs was the one that wasn't working. Thank God for that, ‘cause we live downstairs. So, we were still comfortable.