American Home Shield Reviews

Submitting a claim was an excellent experience. The techs were very professional.

The washing machine broke down and I called American Home Shield and paid my $100 deductible. Dealing with the person from AHS was very quick and painless. He asked me as few questions on what it was doing and I explained it to him, and promptly got Aurora Appliance out here quick. It was within a day or two. So, it works good. They did a fine job.

ASAP Lock's tech changed six locks for us. He did a fabulous job, and I was very satisfied. The claims process with American Home Shield was fairly straightforward. We also had an issue with a pool pump. The problem was fixed, and that was really wonderful. It was just impossible to get ahold of the company coming to do the repair. They didn't answer texts, emails, or telephone calls. They came when I wasn't home. I wanted them to come when I was here so I could understand the problem and what was fixed. I was not given that opportunity and that was frustrating.

My upstairs air conditioner went out. American Home Shield sent out somebody to fix it and they replaced the condenser. The air conditioner came back on but there was no air blowing. So I called back in, and I requested A & R Complete because I've used them before and they do the maintenance on my units. So they came out, checked everything and found some loose wires in the blower system up in the attic. They repaired that, and everything has worked perfectly since they got here.

One contractor we had was Foxcroft HVAC and they have done a couple of things for us. For our furnace, we had to have a couple of technicians come out here to figure out what was wrong with it, which was aggravating. But in the end, they did fix it. Recently, someone came right out, fixed it, and was gone in 20 minutes. Everything works great. The technicians were very polite and helpful.

I recently lost my husband and I was worried about home insurance. I called American Home Shield to get information and decided to sign up. When I discovered my husband had paid another company that was still valid until January 1, 2023, I called to cancel. The representative refused to respect my wishes and kept trying to tell me how great they were and on and on. I finally got nasty and told her to shut up and listen. I don't want to pay for additional insurance when I already have it. Refused to listen, kept talking. I asked to speak to a supervisor, but she would not allow that either.

Our water heater rusted out and leaked water into the garage. I placed a service request with American Home Shield approximately 10am on Monday, the plumber showed up 4pm Wednesday, no replacement water heater, just looked at it and said yep it's rusted out and needs to be replaced, he then contacted AHS for an approval which he received and was told that AHS would order the replacement water heater and it would be 1 to 2 weeks before the replacement was complete. I called AHS and asked why they would send a technician out on a trouble call without the parts to fix the problem and was told that is the policy and that hot water was not an emergency and I'll get the replacement whenever they get around to installing it.

The tech that came out was very nice and professional. He fixed the issue as if there was anything else it could do. I have nothing but pluses to say about the whole thing. I was very pleased with everything.

It was a fine experience when A+ Comfort & Heating came out. They fixed the AC.

I had two separate incidents that happened roughly within a week of each other, and American Home Shield sent people out and got it taken care of quickly. We haven't had any issues with the technicians at all. We had been with a previous company prior to American Home Shield and we had some issues there, but since we've been with American Home Shield, we haven't had any issues. I'm pleased with our choice, and we plan to continue using them.

I did a claim for my AC unit and the technicians were excellent. It was a small issue and it took them a few minutes to fix it.

American Home Shield has added more coverage and I just re-signed with them because of it. The service has been decent so far. If you do a claim, within 48 hours, they are on it. But they need to vet their vendors better. I had a little complication with one of the workers, and I sent it up to the supervisor but nobody ever got back to me. Pronto Plumbing came and assessed the problem, but their assessment was off key. American Home Shield had to send someone else in to correct the error. The second contractor did what they needed to do.

First, somebody came out and they did the vent cleaning. That didn't work and I had to pay for that. Then the tech came out again and changed a part. The HVAC worked a little bit for a while and then we were back to the same thing again. A different company came twice and today I got a text set up for somebody else to come out. I keep paying for them to come to fix the HVAC. So, I told AHS that I'm not paying another $100 for the same person to do the same thing that they claim they're doing.

The rekey claim with American Home Shield went pretty well. The techs were pretty quick. They came out in about three days and was only in the house for maybe an hour and a half. So, it seems pretty decent to me.

I submitted a claim online and made the payment for it. And American Home Shield automatically scheduled. I like that it was within one day. Two people came in. They were courteous. The issue was simple. They just showed me. I did not see the way to turn on the faucet. Normally, there's a knob above the bathtub to turn the shower on. I've been asking people now for a month but nobody could figure out. We had just decided somebody didn't put it in correctly. It's a newer shower thingy. And when the water comes out, you pull the bottom part of that down and twist to the right and it locks. And the tech said that was some of the newer Cohen faucets. That's how they are made now. We joked about it. He said, "Believe it or not, I've had like three or four calls about the same thing. You're not the only one." And that was the end. So, the service was great.

It's been beneficial to have a connection to a vendor who's immediately available to do service rather than me having to try to track one down myself. Also, the ease of submitting a request online through the website is pretty good. Having the home warranty helps keep me from being solicited from vendors to do more work than necessary. It helps prevent me from getting overly marketed on replacing the entire system as opposed to fixing it.

Right after the warranty was up, the smoke detectors started going off. So, I had to call American Home Shield again and that was another $100. The tech said to change the batteries and they came with a battery but they didn’t put a battery that was gonna last. The guy said that it comes with it. I don't know if they would change the battery out if I gave them a Duracell. He also said that I need to change them, but I can't get up on a stepladder to change them. I like American Home Shield but I don’t like the monthly charge. It’s expensive and every time I call them out, I have to pay $100. I would not recommend AHS because of the prices. The pricing is all I'm concerned about at my age.

I’ve called them three times this summer. The first time, our compressor was out, and they fixed that. Then an electrical connection was not properly done and they fixed that. For this most recent claim, they came out and said the motor was out. So they got that on order and now, we’re waiting. Over the years, if we've had to call about issues, sometimes American Home Shield had to get somebody from the next town instead of here locally. It would be more convenient and better if there were more people locally that worked with American Home Shield.

I like American Home Shield. However, if I have a problem that I need to get fixed, without American Home Shield, sometimes it's a little cheaper. It's 100 bucks every time I use the service. Sometimes I called and the contractor said they would only charge 70 bucks. But overall, I feel more secure with American Home Shield.

I had some plumbing issues. The techs fixed both of those. Working with them was great every time. Having AHS saves me a lot of money.

The few times that we've had to use American Home Shield, they've been easy to roll with. We can submit a claim online, and typically, that day we’re being contacted in some form by a contractor. The recent claim when Sears came out went well. The icemaker wasn't working. It was discovered that there was a wire that was severed in the hinge of the door. It was advised that the best course of action would be to replace the unit. We have the new refrigerator coming this Saturday. The guy was helpful and knowledgeable. I was impressed.

The people who came for the kitchen appliance were extremely professional. They came on time and they were responsive. The service has not been done yet but they are keeping me updated on the fact that they are waiting for a part. But for the plumber claim, the contractor, Heal Plumbing, broke something and they didn't fix it. I asked American Home Shield to take care of it, still not taken care of because they told me they were liable. So nobody wants to take responsibility.

The tech that came out for my dishwasher was good. He fixed it immediately.

The contractor was a very nice guy. He was very efficient and he kept us in the loop. AHS has been okay. But I don't like having to pay extra for the dishwasher. They can't replace ours because of the age of our dishwasher. Other than that, I would recommend them. They're easy to work with.

The dryer was banging and the heating element got screwed up. Somebody came out and assessed it. Then they ordered the parts. The parts came to my house, and then they came back at the actual time they were supposed to and fixed it. This claim went well. There are other times when it doesn't go as well because of what they cover and what they don't. If you explain it just a different way, then it's not covered. So, sometimes the communication gets lost. Other than that, it's less costly to use American Home Shield than to go and hire an electrician, a plumber, or an appliance repair guy when something goes wrong. Overall, they're great.

My AC unit was not working and it wasn't cooling. After doing a claim online, I got a text that said somebody was coming out. The tech texted me back later on and told me what time he was going to be there. The tech was good and was fast diagnosing the problem. He said the capacitor was blown and that it was the unit outside. Everything's well now. I was satisfied with everything. Think about purchasing American Home Shield, especially now since when you buy a house, you really can't do an inspection.

One day, I turned the AC on and I noticed the air was not cool enough. So, I started to monitor and the temperature was stable. It was not getting cooler. I figured out that there was a problem going on, and that was when I called American Home Shield. The tech who came was very friendly, very helpful, and made me feel that everything was going to be okay and they were gonna resolve the problem, and they did.

The tech who came for the washer was great. He knew what he was doing and explained it well. He showed us exactly where the problem was. I’m new with American Home Shield and I like them very much so far. I had another home warranty company for several years and in the beginning when I did like them, I didn't like them as much as I like American Home Shield. AHS’ monthly fee is higher and so is their deductible. But the service that they offer is more comprehensive. And also, if they have a replacement, it's more realistic. We had a $6,000 oven and American Home Shield would pay up to $6,000.

AHS has been helpful. I had a contractor come out to try to repair our AC, but the repair didn't work. When they're supposed to come out again to figure that out, we got COVID. So, they couldn't follow through with that particular appointment. I made a new appointment with them for tomorrow. I also had a claim for our water heater and that worked out perfectly fine.

We had a policy with American Home Shield when we lived in Colorado from 2014 to 2021. Then we moved to North Carolina so we've been with them for a year now here. In Colorado, everything was great until COVID hit, and then they couldn't find service people that could come out. But that wasn't their fault, it was COVID. Here in North Carolina, so far, so good. They did the pre-summer service where people can come out and check your AC, and it worked out fine. Then we had a washing machine act up, and they sent a guy out. He pulled the back off and he found the problem right away. The bolt that holds the whole barrel backed out for some reason, so the whole thing was rattling and making noises and squealing. It was bouncing all over the house.

The guy who recently came was really nice and did a good job and he fixed our dryer, which I thought was beyond repair because it wasn't working. It looks like a lot of work went into it. He had to vacuum everything out and he put in a new part. It was nice that they had the part before they came, which was really nice too because it was nice to have it fixed that day. His company had pretty good availability because I had to cancel once and they were able to get me in two days later. So, the experience is good overall. The whole thing with American Home Shield went really well. The only thing is that the deductible is pretty high. It is 125. When we had it years ago, it was $75 and I thought that price was a little more reasonable.

I had a terrible experience when I did a claim for the AC. It took several months for it to get properly fixed. I finally got to deal with Westside Air Conditioning. AHS kept trying to send other contractors and they wanted to replace it immediately. One guy didn't even go up on the roof. He just said he'd replace it. The other guy barely went up there and said he'd replace it. Westside tried to fix it and they were able to and save some money. They're fantastic. But when you put in a service request online, there has to be more room to put in what is wrong.

I'm not happy right now with American Home Shield or A & E service or Sears. A & E which is part of Sears came out for the refrigerator. It will be the fifth time that they're going to be coming back out. It's been over two months now. They replaced the motor in the ice machine but it's still not producing ice. Another guy came out and stuck a little pin in the water line. He said if it didn't work, they were going to replace the door or the refrigerator. That didn't work. They didn't wait to see if it made ice and left. The guy came back out again. He said he was gonna replace the refrigerator or give me a new door put on there. But he didn't make notes to send in to American Home Shield. I'm still without ice. They're supposed to come out on the 18th and look at it again.

I had a plumbing issue and I submitted a claim online with AHS. Then the tech came out and he was pretty good.

I've been pleased with AHS. I've had them off and on for years. Everything that I've ever claimed has been covered. For our recent claim, Mega Star Plumbing came out and did a great job. They came back and fixed something that wasn't fixed the first time.

We were in the process of selling our home and there was an inspection that was done. The inspector said there was a problem with the middle burner of the stove and it was not working. AHS assigned a tech and he was very helpful. He said that there were some problems with the connections and there were some things that he had to replace. We've been very impressed with American Home Shield. They get techs out really fast and the techs have been very knowledgeable.

The AC was blowing and the fan was on, but the cold air wasn't coming through. I went online to submit a claim and AHS had a fast response time. Then, the tech came and saw what the problem was right away. He had to leave for parts then he was able to fix the AC. AHS has a good program and it's something that every homeowner or renter should have.

Home Shield sent a plumber out for us to fix a sump pump and he didn't fix it. They kicked it to an electrician, but it wasn't an electrician's problem and they charged us $125 for something they didn't even do. We still have the same old problem. I also had a claim where Apalachee came out, and it went okay. It took a while for them to get the part for the oven, but they fixed it. Overall, I was satisfied with AHS. They answered my questions.

My air wasn't getting cold. I came home and my house was hot. The techs said I had a leak. They changed the evaporator coil. They were good.

It’s $75 each time contractors come out. I called American Home Shield six to eight times out of the four years we've been here. And their prices kept increasing monthly. When we first had it, maybe it was $60 to $62. And now, I'm on 80. There have been plenty that I have liked with AHS where things are covered. But they have gray areas that are hidden. So, I would think I'm covered but I'm not. There was one where our garage door wouldn't open and they said it wasn't covered because the pulley wasn't covered. That's crazy. Because my contract states garage doors are covered. But it didn't specify that the pulley wasn't covered.

The fan of the AC unit was working. I called and put in a claim that night, and Patriot was the one that was assigned the claim. The gentleman came out the next morning and said it was the compressor and that they would have to get approval from American Home Shield. It took 12 days and I was not happy about that. I finally filed a complaint and American Home Shield offered to pay up to $150 for a window air conditioner. But considering the fact that the temperature in my house was 85 degrees, a window air conditioner was not going to work.

I had a circuit box that wasn't operating properly. The lights In my kitchen, upstairs in the bathroom and hallways weren't working. I called it in to American Home Shield. They took my information and told me who would come out. They sent to my email the contractor’s phone number and the claim code for the contractor. The contractor called me and set up a date to come out. And he came out. Whatever he tech did, he fixed it. AHS took care of me, so they would take care of you as well.

AHS used to be pretty good. But now they have gotten into this thing that they go to these mom-and-pop shops to get the repairs. They're not always reputable places. One place that they continually would send out stole stuff from us. I made the mistake of leaving them in my mechanical room and running into the house to do some stuff while they did the work. AHS just said, "We'll put them on the list to not send them out to your place again."

The contractor was very informative and tried to make sure that he was able to do what I was requesting. He explained in detail how it all worked. He changed locks on the property and everything is working good. Everything's been great with the service and I would recommend American Home Shield.

Jay’s Appliance came out four times and he couldn't fix the problem with the ice maker. So, AHS sent out the second company and he found the problem right away. He fixed it in about 20 minutes.

AHS is very helpful when I need something. Everything's on point. They always gave follow-up calls and emails. I just wish sometimes it was a little bit quicker. But otherwise, it's good. A tech came out for my garage door recently and it was really simple. It was just unplugging something and then plugging it back in, and it started again. I wish I had known that so I wouldn't have to spend $100. But it was okay.

The techs who came for my AC were great. They fixed the issue within 30 minutes and everything has been good ever since. This claim went smoothly and American Home Shield operated as expected.

The app of AHS is good. I submitted a claim recently for a leaking pipe in my closet.

My thermostat just went blank so I got ahold of American Home Shield and they sent out Right Tech Heating & Air to see what was going on. The guy went up in the attic and he messed with something. He said the thermostat was bad and he said he can replace it. He showed me a little cheap one that I said no to. I asked him to replace it with the same model and he said it's only what they have. The tech went back upstairs, messed with something again, and then came downstairs and said he got it to work. There was a loose wire and he fixed the problem. I've had very good service from AHS.

American Home Shield is worth it. On the most recent claim for the AC, the guy was great. He came in and changed the capacitor. I had it back up in about 15 minutes. However, at one point, I had to have my air conditioner worked on by three different technicians. I paid $75 a claim when the first two never fixed it and the third one had to come and fix it. The first one said it was my insulation. The second one said the same thing. The third one came and it turned out to be the AC capacitor. This is the second time we've had to have it replaced. When the first two didn't fix it, I don't think that I should have had to continue to pay to have them come back out to do nothing.

My air conditioner was underperforming. I made a claim with AHS and a guy had to come to check on it. He ran a bunch of tests and showed me that there was this deal underneath the furnace. It looked like whoever originally installed it left some gaps where it was a pressure leak and it was making it difficult for him to be able to read the appropriate level of refrigerant. That leak was throwing everything off.

My AC’s got some high humidity issues. The technicians got out here within a few days. It was good. They told me everything's working normally. They seem to be knowledgeable, but we still have high humidity. Overall, I like the ability to get someone here through American Home Shield pretty quickly with a decent rate.

I've had five claims with American Home Shield and this was, by far, the best experience I've had with them. On a very hot day, in the high 90s here in Ohio, my AC motor went out. It was the third time that I called for that issue, but it was intermittent. So, this was the first time that it went out completely and it was late on a Friday night. I had somebody call me back between 8 and 9 o'clock on a Friday night and said they would be there Saturday morning. I didn't expect that. They showed up on Saturday morning, had the part on their truck and it was fixed within probably eight minutes of the phone call.

American Home Shield resolves problems. My claim with the air conditioning went fine after about three attempts. It was a great experience.

AHS was very good when I used them when my AC wouldn't work. They had somebody out within 48 hours. The tech was very knowledgeable and represented the company extremely well. It was also resolved that day.

I did a claim for my AC and the technicians that came out did a good job. American Home Shield is a good warranty to have.

My toilet was leaking between the bowl and the base. The fill valve was leaking. I tried to work on it myself and cleaned the flapper. The flapper looked bad. I tried to shut the wall valve off. It was leaking when I shut that off so I had to leave it on. I called American Home Shield on a Saturday. The service company called me back on a Monday and they came out on a Tuesday. They were prompt and the guy that came had everything. He did a good job and was nice. He fixed my 30 year old two-piece toilet and he showed me what he did when I asked him a question. He showed me the old ring where it was leaking as well as an old part he changed.

American Home Shield is good so far. They’ve been honest. I filed a claim for my range hood and they covered it. The process took two months because of the back and forth and logistics but it wasn't anything that's their fault.

I have been a customer of AHS for more than 10 years and have recently had the need to request service. One thing that they do not tell you is that you do not get the opportunity to pick the contractor who provides the services to your home. My first experience is that I had an issue with my dryer. The dryer was not heating. They sent a contractor out to repair the dryer and 2 weeks later the dryer stopped heating again. They sent the same contractor out to repair the dryer and a week later the dryer stopped heating. I requested a different contractor and was told that I had to pay my $100 deductible if I wanted another contractor. Well, the problem was not resolved after the 3rd attempt to fix the dryer. I ended up purchasing a new dryer out of frustration that the problem was not going to be resolved.

We got new locks for the new tenants and Arizona Sunrise Lock & Key came out. They're a wonderful company. The guy was amazing and did the work fast and right. He was super polite and nice. Everything was great. But then I had the AC experience. A different rental home with a tenant had an AC that wasn’t working. American Home Shield sent out a contractor but they couldn’t come out for a week even though they’re called Same Day. When they came out, they told the tenant that they fixed it, but it still wasn't fixed. So then, we had to ask them to come back out again and that took another two weeks.

The claims process is better online because a lot of times you're on hold for a long time over the phone. In the evenings if you have anything that happened at your house, it's hard sometimes getting through to them. Sometimes it's hard to understand some of the people that you talk to. But overall, they're very nice and they try their best. I've been very happy with the companies that I've used through them. The excellent benefit of having American Home Shield is that you wouldn't have to come out of pocket with so much money. When you have any kind of emergency in your home, just knowing that you have them gives you little peace of mind.

I had an ice maker put in and the ice maker is working. So, everything is good. They even tightened up my faucet in the kitchen.

I haven't had to use American Home Shield many times. So, it was frustrating. This year, I did have to use it and we had a water leak. When you do have a problem, it's not a one-stop operation. You have to go through many modalities to try to get your situation fixed. To me, it was such a headache and I still don't have all my repairs done and it's because AHS does not cover these under the thing. I don't even know if it's worth my effort to even have the coverage, but at the end of the day, all I wanted to do was to get my house repaired.

The whole outside glass of the washer was smashed. It must have smashed right when the wash started because it sliced up all my clothes. I called American Home Shield and then we did a video and I showed the whole video. But when I talked to the guy, he said, "Oh, we don't have a video. We have to come and see what's wrong." I told him that the washer was not broken. I just needed a new glass on the outside. So he ordered it and came back. I was surprised because all part take forever. But it came in faster than I thought. He put it in, vacuumed up the glass that was in the washer and then he left.

The first time I called AHS, I had a little bit of an issue, but I escalated it and they took care of me 100%. It was for an air conditioning service. The technician was great, very prompt, fast, explained everything, and professional. When they did the air conditioning check, they found out that there was something, that if it wasn't fixed, would have caused several thousand dollars worth of damage. AHS took care of it and even took care of filling up the Freon, which would have cost about $1,000 to do. Having AHS reduced the burden of unexpected cost.

My door wasn't closing and opening properly. The tech adjusted the sensors after he repaired something. He was very nice. He knew exactly what the problem was and had it fixed in no time.

The techs from Garage Door Experts did the work fast and seemed knowledgeable. American Home Shield solved every problem that I put in a request for service for. It saved me money not having to replace appliances and electrical and a lot of things.

The cooling part of the refrigerator at my rental property stopped working. The contractor referred the claim to somebody else. The tenant was so overwhelmed with how long they didn't have a refrigerator so they just bought one. So, I had to reach out to American Home Shield and cancel the next step but they had to escalate the problem. I've never heard anything back about that step and no one ever reached back out to me.

I always said that it was water sputtering on the AC vents on the floor. First, American Home Shield sent a plumber. But the plumber said, “No, this is AC.” But the first plumber that they sent wanted to charge us out of pocket $250 because he said that the water sputtering in the AC vents was coming from the shower valve. He got upset because I said, “This is not a shower valve. Excuse me. I'm touching them and they're dry.” He left because he was upset and he left all the walls exposed. We live in a mobile home. We cannot move it anymore because it's in a lot. That's the contract with the owner of the land. It's like a normal house. He exposed all the shower valves in the back and on the bottom. He ripped off the glue that covered that with nails that were rusted.

The tech was a young kid and he was personable. Diagnosed the problem, fixed the thing in minutes. He had to put a new part in. And we had a good conversation. So, I liked him. I hope he would be the one that comes back. Because after he fixed it, I went to Colorado for a couple of weddings. And when I came back, the wife had a towel on the floor because the refrigerator was leaking still. I said, “Then he didn't fix it.” She said the icemaker quit making that ticking noise and it works. But it still leaks. I said, “I'm gonna call him right now, because they'll fix it for free within 30 days.” I called American Home Shield, and they're coming out again to fix it for free on Friday.

American Home Shield sent Fleshers and they fixed the air compressor. They had everything they needed. They're friendly people and they explained everything clearly.

The AC unit went out and I did one of those virtual claims through the phone with American Home Shield. I love it because it went out in the middle of the night. I just pulled up my phone, hit the claim, and it was right there. It was much easier than having to wait for the warranty company to open the next day. The technicians wanted to come out the next day. We couldn’t make it so they came out the day after which was a Saturday morning. They replaced the capacitor and we were back up and running within an hour.

AHS is good. It's easy to use. It's easy to go online and submit a request, and then have somebody come out. The techs that came for my AC recently were amazing. Everything's been working fine now.

A light wasn't working and Voltz Electric fixed the problem. They did an awesome job. They were very professional and timely. But American Home Shield can improve on shorter wait times from when you put in your claims to when you can get someone out. Also, their AC repair service sucked.

The AC contractor that came was great. Absolutely A+.

I had a tub that was backed up. A company came and did a blowout to it. The claim experience is fine but I wish there will be more communication on the front end. Everything is done strictly through the computer. I kept having to call AHS to figure out what was going on like when they would be able to send somebody out. Eventually, they put me in contact with a company.

American Home Shield gets someone sent out here quickly. As soon as we submit a order, I get an email saying who the technician is or who has the service. My disposal was leaking and techs came out within two days after submitting the claim. They were professional and friendly. They replaced the garbage disposal.

I like everything about American Home Shield. I like their quick turnaround of the claim. They also always seem to have the best professionals on contract. Recently, a contractor fixed the AC unit that stopped blowing cool air. They came out within 48 hours. It was perfect.

When the tech came out to look into the refrigerator, he figured out the problem. He told us that it was still under the manufacturer's warranty. So he didn’t have to fix it. But he was fine. I like American Home Shield because sometimes I don't know who to call. They give me an appointment pretty fast. I feel peace of mind if I have something broken.

With American Home Shield, some things are irritating and some things go smoothly. When we first started, we had an issue with our dishwasher. The company American Home Shield used was poor. They couldn't understand what we were saying. We couldn't understand what they were saying. Nobody spoke English. They would not set appointment times and just come over. One of them wrote up a false report and American Home Shield took it wrongly. He told us what he found but American Home Shield denied us the claim because there was something found that they thought would deny it. There was some egg shell in the line. They didn't even offer us any options, so we had to get angry and escalate it until we talked to a manager who told us that we could get a second opinion if we paid, and if it came back the same, we would be denied again and would lose that $100. If it came back differently, we wouldn't have to pay the $100.

A capacitor went out, which was a little $40 part, and the tech showed up early. They said that they’d be here at 11:00, and they were here at 10:00, which was fine. The guy was super knowledgeable. He took care of business and fixed it and left. I love American Home Shield and I like everything about them. I recommend them all the time and a buddy of mine ended up signing up with them.

The last guys who came out worked on the garbage disposal and one of my sinks. They did the job really good and left. It was quick. Everything is functioning great. The garbage disposal is functioning even better than before. The plunges in the sink work.

I signed up for a service and the company that AHS had given me kept putting me off. After four months, I got tired of it, so I cancelled that call and asked for a new one. It was for a summer tune-up to make sure the AC was okay and the new tech that they sent out was polite. He even offered to do more than what I was expecting. I've always been really happy with AHS. I really like that I get nice people and I know they're not people with failing businesses who will take any kind of money just to get some kind of work. I've had those before with the other home warranties and it makes me wonder about the quality. But AHS has normal, average businesses with licenses and they call me timely. I'm also surprised about the people who didn't show up. Usually, they're prompt and good at what they do.

My AC was not working and it was 100 degrees in my house. It took forever to get someone here but once the techs got here, the issue was resolved.

Oasis Pool Services came out for my recent pool claim. The tech was quick and very proactive on what should have been done. Just replaced the pump that was on the unit.

I had a plumbing claim and the contractor that came out told me that the one in the backyard was not covered by American Home Shield, but they could fix it by coming inside and opening up a space in the wall in my bathroom, taking out drawers under the cabinet, et cetera. But I told them I was not ready to get that involved. I thought it was something that was a little simpler. It's going to be really nice once I truly figure out what's covered. We moved into this house and there's a smaller garage door. It's the size for a golf cart and it has never worked. I thought that should have been covered by them but I don't know whether or not it is. When I signed up for American Home Shield for myself beyond the first month that was already covered, I got the impression it was not, and I don't understand why that wouldn't be.

We had an AC problem. The Freon had leaked out. The tech had to recharge the entire unit. AHS just covered $10 per pound and the cost of it was over $100 a pound. So my bill was huge. I was really unhappy with that. But the tech that went out and fixed it was a good guy. He was upfront, found the problems, and in the course of it all, fixed the leak. I ended up with eight pounds of coolant having to go. I liked him better than other techs that have come out here to work on various things. I'd use this guy again where some of the other techs I would not.

I'm very happy with American Home Shield. I just had a claim that took a little bit too long for them to resolve. It went from Monday, and they didn't really finally get it done until Thursday. We were out of water that whole time. So, that was kinda disappointing.

I like American Home Shield. The techs told me right away what was wrong with my appliance. When they received the part, they let me know what time they were going to come back and they fixed it.

When the motor stopped going on and off, the AC went out. They said it was not normal wear and tear. They didn't even pay for it. I had to pay for it out of my pocket. The people were extremely rude. Before that, American Home Shield also didn't pay when there was a clog in the plumbing. I've had those two back-to-back claims after several months and years of doing pretty well with them.

I reach out to American Home Shield by phone. I always speak to people. I don't do automated. Overall, the experience with AHS has been terrible. BW came out for an electrical issue. It was the breaker box that was the reason for the call. After they got there, they began to look around at different things. There were some other things that they were having problems with. I don't live there. My aunt and uncle do. They call me with these problems, and I had this person come out for the electrical. He was very helpful with them. They are older people, and they haven’t had any more problems. What he did was very beneficial for them.

My claim on the humidifier on my AC to American Home Shield went great. The technicians who came out were very professional and got the job done. I've had previous repairs that also went well. The best thing about having the warranty is I have someone to call. I don’t have to look around for a company. They will hook me up with a company. Usually, within a day or two, somebody will call me to come out.

The AC was leaking a little bit and it took a couple of days for the technician to come out. But that was okay because he did still have service. It was totally understood that since he had air conditioning that it would take a couple of days.

The commode in the toilet wasn't working good properly and the guy came and changed it. He was very nice, sweet and did exactly what we asked. But when we closed the knob in the bottom, it wouldn't close. The water still is coming and he said it was a different issue. We have to call back and file another claim with American Home Shield and he was gonna come and fix that problem. For me, it's related to the bathroom. But I didn't make a claim anymore.

I logged on, did the claim, and got a response saying it has been submitted. We just said that the garbage disposal was not working. The next day, American Home Shield said it has been assigned to somebody. They contacted me. I gave the information to the tenant because I'm not there. So, the contractor arranged an appointment with the tenant, showed up the next day, and took care of it. It was nothing more than just a gear stuck, and the tech just gave us a crank in the bottom of the garbage disposal and loosened it. He was done in 10 minutes. That particular incident saved me at least an hour and a half to two hours. If you need to have a home warranty insurance, I would recommend AHS.

I’ve had American Home Shield for a while on two different properties, and I’ve had nothing but excellent experience and service, even though I had some stuff I had to call about a couple of times and get resolved. But I was told by the staff on hand they got resolved in a timely manner. The technicians are always very nice, pleasant and friendly too. American Home Shield did everything told me they were going to do and close to the date they said for which it would come through. They kept their word. I sold a property, so I keep it on my house now, and everything's been awesome.

I called American Home Shield for my pool. The guys were here for very few minutes and said that my pool cleaner that circles inside the pool needed to be repaired. It wasn't working right. That was pretty much what they did. They didn't look at any of the other items. I got that fixed that day, brought it home the next day, still not working. I called American Home Shield. Then I got a callback and I was told, "You reported the wrong item. You said it was the pump and it wasn't. It was the filter." So, they couldn't come right back out. I wound up paying another $75 in order to get them to send Aaron Pools back out to look at the filter.

Technicians came out and looked at my AC unit when it wasn't working at all. They determined that the capacitor of the outside unit was broken. They replaced the capacitor and the unit started working fine. A couple of days later, we had a different problem. The furnace upstairs was leaking. I called American Home Shield and they came back out. It turns out that the drain line was clogged up so they vacuumed that out and there was no more leaking. The technicians were professional. They were on time, courteous, neat and clean. They did the work and told me that if I had any problems within the next 60 days, I should call them directly and they'll come back out.

I'm very excited about American Home Shield. I'm extremely happy with them. They always do a good job and they are always on time. They send someone that's very experienced. When the washer was clogged, the tech took out a lot of stuff that was stuck in there. He did a great job. We recently had a claim for a water heater on another property. The contractor promised a time range and they came earlier than expected.

The spring broke in my garage door so I called it in on a Saturday. It took a little bit for the contractor to come out. But once they came out, it was quick. The tech was a pretty witty and cool guy. I like him. I had another claim for the roof and it was awesome. When I put the claim in, American Home Shield got it scheduled the next day. Then the tech came the next after that, and he said he was coming back the next day. He said, "Do you mind if I work at 5:00 in the morning?" Because it's hot in Arizona. He took care of it. It's been raining hard since then and it hasn't leaked where I told him where it was. So he resolved it. It was pretty smooth. American Home Shield delivered, so I like that.

The AC's fan was blowing inside but not outside. The techs came two days after I made the claim with AHS and fixed it. Before that, I also filed claims for my other AC unit, a dryer and a washing machine, and the contractors I had were all excellent. American Home Shield is very easy to work with. I like the convenience of just calling them and they usually have someone come out within a day or two.

We've been very pleased with American Home Shield. There's quick response from them and most of the vendors have been quick to respond. The only one that was late responding was one dealing with our air conditioner, but this time of year they're swamped so that was understandable. But when they came, they serviced our unit and everything was fine. We're very pleased.

We are very pleased with American Home Shield. The only thing that we would complain about is the turnaround time on a service call. When an appliance goes out, we can't wait a week for a serviceman to come out. We would like the turnaround time to be a little quicker. I understand with COVID and everything else that’s going on in the world, it's a little difficult, but customer service is key.

I do not have a good experience with AHS. The people that I talked to on the phone were very knowledgeable and helpful. But once you passed that, it's always a back and forth thing. I had a situation where last year I had problems with my stove and my refrigerator. By the end of the year, I ended up finally getting them replaced. But all during that time, I had to deal with my refrigerator and losing my food in the freezer and complications with not having the stove working. I also had problems with my toilets. The first tech came but did not repair it because it was broken. I called back and they sent a different one. I have called back since then, but I haven't gotten a response from American Home Shield. I noticed that the toilet is still doing the same thing.

We’ve been happy with AHS. We’ve had them for years. Recently, the AC unit was being a little temperamental and we wanted to have somebody come out and check it. It was good. They were out here within a day or two. The guy checked everything out. But we didn't have to have any repairs done. He said it was all running fine. We've also had a claim with them for our hot water heater and it's been perfect. They’ve also serviced our refrigerator and our old AC unit at our old house.

When I called, it was for a refrigerator freezer and stove. I was told it'd be one service charge because it was both appliances. AHS put in a work order and told me Sears would be coming out. When they did, they said they only had a claim for the refrigerator freezer and not for the stove and that I had to call back. So, I called back and AHS said, “Yeah, it was a work order done, but it's gonna be another service charge.” I said, “No, I'm not going to pay another service charge ‘cause the reps told me that it would be one service charge.” That rep said, “Well, Sears only fixed one thing and we have to get another company." I told them that it's a recorded line and they could check and see that a rep told me it would only be one service charge. So, they didn't charge me a second time. The tech fixed the stove and replaced a switch. Everything worked out alright. AHS is a good thing to have.

The AC unit would just go off and then go on, and it was still hot. The tech was very booked because he had picked up contracts with American Home Shield. He was almost three weeks out but I called back and the rep was able to get me in a little sooner. They tried to accommodate me. The person who came out here was very knowledgeable, fast and to the point, and it was refreshing to have somebody to do their job.

I've had to use American Home Shield twice in the five years that I've had them and they have been right on spot. A-US Air Conditioning of Texas is top of the line. I'm gonna ask for them each and every time if I have to call again. I was very pleased with them both times. The first time, it was some part on the unit. They had to order it out of Dallas. They had it that night. They were here at 7 o'clock the next morning and it was fixed in 30 minutes. This time, it was a condenser. The gentleman said he'd already replaced 12 of them because it's putting so much pressure on it from this 100-degree weather.

We had a repair for our dryer. The repairman came in, pretty much went right to it, and we had all the parts shipped ahead of time so everything was waiting for him. He got it all done and was in and out quickly. Since then, the dryer has been doing great.

When you press the lever to either get ice or water from the refrigerator, nothing was coming out. It was just making a clicking sound and it was turning off the compressor. So it turned off the whole refrigeration unit. It stopped getting cold and freezing, so we had to unplug it and then kind of reset it. It started getting cool, but not cool enough. Also, the fan wasn't working. When the tech came out, he said it was the motherboard. But once he replaced the motherboard, the ice dispenser and the water dispenser started working, and it didn't cut off anything. The compressor kept running and it was not short-circuiting.

I had an AC problem that I filed a claim online for and American Home Shield assigned Anders Air Conditioning the ticket. I was leery based on reviews but they were outstanding. I liked the service guy. He showed up on time and did a thorough check. His communication was also good. He explained things to me and cleaned my system. It was so hot outside that the AC unit wasn't performing real good. The cleaning helped it. I was very pleased. Then I had another problem and they came out again and fixed that problem.

The ceiling fans were not working, and then their electrical outlets were shorting out. I spoke to somebody at American Home Shield. She was engaged. She listened and set up the appointment for service. The tech from Quality Electrical made a couple of visits. He was in and out very quickly. I also had something put in for plumbing and the plumber did half the job, but he didn't come back. So, American Home Shield reassigned it to somebody else. I'm still waiting for that person to come out and that's been about three weeks.

Recently, we had an air conditioning unit issue and when we called, they said that they need to allow the contractor 24 to 48 hours to contact us before they can schedule the appointment. I was concerned that someone would be reassigned if the contractor did not contact us and then we would have to wait for another 24 to 48 hours for the new contractor. But luckily, it didn't have to get to that point. The contractor called us right away and we got an appointment scheduled within three days. My husband asked if he could be put on some sort of list if anyone canceled. He followed up the next day and they happened to have a cancellation. We got service right away and the issue was fixed. We're pretty pleased with the service so far.

I had a clogged drain. I called American Home Shield and it was difficult to get ahold of them by phone. But it was a breeze when it was online. Then, the tech came out and took care of the problem. He was fantastic and very courteous. If I asked him a question, he was able to explain to me what was going on. Since then, the drain has been working perfectly and I didn't have any problems at all. I'd tell my friends to get AHS, too.

Our AC unit was not kicking on. Within 24 hours, a contractor came and did the fix on the first time. We were very happy with American Home Shield.

The technician that came out for the AC was good. However, as far as the plan to move forward, I was highly disturbed by American Home Shield's salesperson coming out and giving me the pitch of what needed to be done, which was significantly expensive. From a replacement perspective, American Home Shield was only gonna give me $200 towards that. That wasn't going to help me at all given my monthly fees for American Home Shield. I've got a 19-year-old system and they want to repair versus replace it, but I'm still coming out of the pocket to repair it at $2,000. I would have rather put that 2,000 towards a replacement versus repair on a 19-year-old system.

In the few times I've had to call American Home Shield, they've done really good. The people have come out. But sometimes, the people that they contract out to don't stay up and communicate with me. But they get the job done. I had a claim for the washer and American Home Shield called somebody. They came right out and fixed it. I was happy we were back on track. I had a refrigerator that was 22 years old. The ice maker on it wore out and the contractor came out. But I knew they weren't gonna have the parts for it so they gave me the money to replace the refrigerator. When I call American Home Shield to tell them when I have a issue, they usually assign somebody right away. They tell me the contractor who's coming, and the people call me, and that's how it works. I like American Home Shield because that's who I know and I'm comfortable with.

When we got the insurance, American Home Shield said if something is broken, they will repair it. But when the air conditioner was broken, we needed to pay for the Freon. It was $180 plus the $75 we paid to the insurance for service.

The washing machine was leaking water and I had to go on my phone with American Home Shield. They got me in contact with somebody and sent them out. The tech fixed everything. The experience with American Home Shield has been great. The contractors come out very quickly and get the job done.

My stove went out and I also had an issue with my ice maker. I called Home Shield and they were very nice. They said they would get on it immediately. Within a day, they had emailed me and showed me who the technician was coming out. They said he will give me a call. That evening, someone called me and said their tech would be out and asked what would be a good day for us.

I purchased my own home and I decided to take the best coverage available, so I took the $900 package from American Home Shield. I had three services. The first one was for changing the keys, and that was smooth. The latest one was for my refrigerator not cooling enough, and the technician came and took care of it immediately. The second service is the one that I want to bring to their attention. It just started at the end of April. We are in August, and it's not resolved. It's for the washer that stopped draining. A technician came and looked at it and decided to order a part. A few days later, the part came. The technician came back and decided this cannot be repaired and it needs to be replaced and said, “In the next 72 hours, you will have a replacement code or approval.” A week passed, and I didn't receive anything.

When the icemaker stopped working, I called American Home Shield, and Sears came out. The guy went in there and looked at it. He told me that I have a Samsung refrigerator and that Samsung has been having issues with their icemaker. He was in the refrigerator trying to pull it up because the ice had gotten hard, and it was hard for him to open it up. There was a part that was needed to fix the refrigerator, but he didn't have that part in stock in his truck, so he ordered it. A woman came out two weeks later, did what she had to do, and it worked for two weeks, then on Saturday, it stopped again. They're coming back out tomorrow.

The electrical part or components had a shortage and the tech put a part in. It was great. I love American Home Shield for one reason. It saves me money. I don’t have to get somebody myself to do it and they always send out somebody who knows what they're doing.

I had an electrical claim with American Home Shield and the technician that did the service was really good. He did a great job. He did not have to return.

American Home Shield used a company called AirBoss and they are super. Two or three times, there was somebody there the next day as long as it was not a weekend. Overall, my experience has been good. My AC is running well now and it's probably the most important thing in the house.

American Home Shield is quick. I did a claim for the garage that wouldn't open all the way. It took 495 about a day or two to come out. The tech did a good job.

My air conditioning wasn't working right. It was releasing condensation inside the wall. I called Home Shield and they sent a referral to the contractor. The gentleman came out. He was very polite, friendly, and knowledgeable. He came within the time frame I said. He showed me what the problem was. He corrected it. He showed me what I could do to prevent it from happening again. He was very, very, very helpful, and very nice. He was in and out in a quick manner. He cleaned up behind himself, and flushed everything like he was never here.

I had to get my microwave fixed and a contractor came and fixed it. So far, American Home Shield is good. One thing that's good about it is you get live people. I'm thinking about renewing the policy in January.

I was very, very, very frustrated with American Home Shield. I can't talk to anyone in the United States. I can't talk to anyone without an accent, and they didn't listen to me. I broke my ankle, and then the air conditioner went out. I had two weeks leave time for somebody to come and the vendor said, "Well, you might want to call back and see if maybe somebody can come sooner." I did that and they canceled my appointment. After two weeks of being in a hot house with a broken leg, I had no one coming. I was beside myself. When I asked American Home Shield for other people, they gave me people that weren't even coming to the area. It was a total waste of time. I was furious. I hate it. Finally, my husband got on the phone and got them to admit there is no one in United States even.

A lot of the technicians that AHS sends out to people do good. I had a problem with a stove recently and the technician who came out was great. But then, I've had some bad experiences with some of techs. When I told AHS about them, they didn't send those techs back anymore. Other than that, sometimes it takes a little long to get and talk to somebody at AHS.

When the air conditioning went out, the claims process was quick and basic. We've used a couple of different companies and American Home Shield has always been right on. So we're happy with them.

I came in, and there was water all over the floor. The drain had stopped up. I live in Mississippi, and humidity is tremendous. I took the plate off and tried to clean it myself, but I couldn’t get to it. I turned the system off, and I have a window unit that I dragged out and put in one window to make one room bearable. I called American Home Shield, and they took my information and looked to make sure I was active. They told me I would be getting a call from the contractor, then later that day, I got a contractor who called and set the appointment up. That was a Wednesday, and he showed up on Friday at the time that I was given. I was hot, so it did not quite meet my expectations. However, within two days, it was understandable with the situation that’s here. When the guy came in, he looked at the system and knew what the problem was. He cut the feed line, which had been piped in. He blew it out, and I hadn’t had a bit of trouble since.

I like American Home Shield's service. People are knowledgeable on what they're doing. Everything that I've called them for has been covered. I was impressed with the tech for my electrical issue and how knowledgeable he was of everything.

We had low water pressure and hardly any water was coming out of the faucet. Hicks & Sons came out and they were very knowledgeable. They cut a hole in the bottom of the brand-new cabinet to get to the water line and fixed it. It hasn't leaked since. We've had Hicks & Sons before and they fixed another problem we had. We've had a great experience with those people. Every time we've had them come out, they've done excellent work. The only problem I have on occasion with AHS is they have a lot of foreigners and I can't understand what they're saying. I'm 72 years old, I'm kind of hard of hearing. The interaction is good to the point because the people were fine but I can't understand them.

American Home Shield is very good. I just noticed that, from the previous years we had them, the price has gone up. But that’s everything. Recently, I did a claim for my garbage disposal, and it went fine. The guy who came in was really nice and professional. He did his job, resolved the problem that day and left.

I submitted a service request for a fuse that caught fire and it was easy. I got the contractor's name and their phone number, and when they went out, they called me afterwards when they fixed it. Overall, we've had good service through American Home Shield, and it's been fairly timely.

All the time, the representatives are good when I talk to them, and I don't have a problem with them. The problem is the people who do the job. Silver Star was no good, and I don't recommend this company to anybody. The dishwasher was out, and when the guy came at the house, he looked at it and just touched it a little, but he didn't fix it. He didn't open the control panel.

I had a couple of appliance issues, and one of them was with my dishwasher. Claims submission was all done online, and it was really easy. American Home Shield told me who was going to come out and fix the appliance then Sears contacted me. I told them what was wrong, then they came out within a couple of days, and it was fixed in five minutes.

For the most part, the service of AHS has been great. There was one time last year when they couldn't seem to find somebody in our area for something, though. But the claim process was great with our recent air conditioning claim. The guy was really friendly and did a good job.

I had a problem with my AC. I went online and submitted a claim through the website of AHS. It was very user-friendly. I received an email after I submitted it that said a contractor had been assigned. They also sent a text message and it said that the contractor would contact me within 24 hours. I ended up reaching out to the contractor, and then I was assigned a date. I was told that they were full and I had to wait a week before they could come out.

I had a claim for my furnace and AC unit. The contractor came in a timely fashion. The issue turned out to be a transformer. I like the AHS warranty and the things that they cover. The only thing I don't like is that I had a problem with an upright freezer and they didn't cover that. But other than that, I don't have any problems with the warranty at all.

The tech was on time. He did a terrific job. All we had done was rekeying of all the doors. Everything was fine.

I had a few little plumbing issues that were resolved. The claims process was satisfactory and the technicians were very professional.

My icemaker in the refrigerator was leaking and it didn't work properly. AHS ordered the parts, then two days later, the technician showed up and he found out what the problem was. He also replaced the icemaker. I like that I can call AHS up and they'll take care of whatever I need taken care of. Three years ago, they ended up replacing what I call my air conditioning unit, but it's not an air conditioning appliance, it's a heat pump. But they changed since they did that because they don't cover the Freon cost anymore, which I understand.

Hornet Appliance Services, the contractor, has been out several times and they’ve been great every time.

I went online and opened up a claim saying that the bathroom tub faucet was leaking and wouldn't stop. The problem is still ongoing because it's not completely fixed. I contacted American Home Shield two days ago and Cal-Home Construction was to send a revised update on the repairs that are needed to permanently make the repair. But I have not heard anything from American Home Shield or Cal-Home Construction, and it's day three now. I'm still losing water. Our first couple of claims with American Home Shield have gone pretty smoothly and very quickly. But for some reason, the claim for our leaking faucet is really dragging on. This is the one that's really not leaving a good taste in my mouth about it.

The contractor was good and professional. They communicated well on when they would be at our house. I recommend American Home Shield all the time.

The well pump died. The techs came that day but they couldn't help until the next day because they had so many things to do. They're great people. AHS has been reliable and their contractors have always been good. Their fee is reasonable. Overall, we're satisfied.

I had a problem with a leak in my toilet tank. A contractor came right out, and they fixed it. They were excellent. They prepared everything that needed to be done. This is my first experience with American Home Shield and I was happy with it.

I had a rekey. The tech scheduled on my schedule and he showed up when he was supposed to do it. He also did a nice job. So far, so good with AHS. They even called me to schedule that.