American Home Shield Reviews

We've had AHS for a year and a half now. But we had them previously at our last place of residence as well. It's been a great experience. We've had zero issues with AHS and our claims process. ​We had a leaky faucet under our kitchen sink recently. The claims process was relatively simple. The tech came to the house. Very professional. We asked him to wear a mask for COVID purposes, no issues. The entire encounter took about 45 minutes. He was in the door and out the door. Great service.

The website of AHS is straightforward. We had an issue with one of our fridges. It was leaking water and it was intermittent. The techs came out a few days later after I made the claim and they had to replace the drainpipe from the back. That was something that was blocked. Their service was good and straightforward. The guy who came in was really good, very professional, clean and wiped everything up. I was very happy with that. So far, so good. Everything is great. Very satisfied.

A couple of faucets were leaking by the handle in a guest bathroom and my master bathroom. There were some washers in there that the techs were able to replace and stop the leakage. Everything is working well now. All in all, American Home Shield's monthly fee is high but their claims process is good.

The claims are very easy to file. But American Home Shield's customer service is a hit and miss. 75% they're excellent. The other 25, because somebody has a bad day, then you got a bad day. The only thing that they need to work on is the communication. Let's say there's a claim filed and they send a contractor and the contractor does not send their report to them. There's a miscommunication between their contractors. I could be sitting here waiting for something that urgently could be fixed, but because the contractors don’t submit the information, then they will not move forward. And if they do submission, and if they need questions and can't get ahold of the contractor, then we have to be the one waiting.

So far, we've been very happy with American Home Shield. They're fantastic. The contractor who came for the microwave that quit was on time. I liked their service and dependability.

My air conditioner was just blowing hot hair. Eventually, someone came to repair it. When they did, they thought they repaired it but it wasn't working again. The first tech didn't check everything he should have. He just assumed that the problem was just one thing. He was a little overworked because AHS had him doing back-to-back calls and it's a small business. We had to suffer through three weeks of no air conditioner. I wasn't happy with that because I spent a lot of money just to buy portables.

Mostly, in my house, the issue is always plumbing, and I've been having Up To Code Plumbing come out for four or five years. They are so nice, sweet, and trying to help me all the time. The one thing I don't like is that I can't request it online. I always have to call, which takes a lot longer, and then request them. When I request online, AHS automatically assigns me to Bear Plumbing, and I can't stand those people. They are overpriced and they don't even tell the right thing sometimes. I had a plumbing issue where they said it wasn't covered and then they charged three times the amount that all the other plumbers would charge for service that was at the time. I asked them to leave. The guy that was doing it had an attitude. I got another plumber who did it for a third of the cost. It'd be nice if there was a place that I could say, “Please send Up To Code Plumbing,” when I put in the request online.

Voltz Electrical Service came in, assessed the situation with the outlet, figured out what the problem was, and fixed it. They were in my house for no more than half an hour. Also, they had masks going in and the tech asked me if it was okay once they came in to take the mask off and I stayed upstairs. They were awesome and they made sure everything was clean.

I had a refrigerator issue. I stopped getting water through the line. Then eventually, it stopped making ice. Appliance Tech was great. Communication was good. They were timely and courteous. But American Home Shield, I ended up canceling my policy with them. My experience with American Home Shield has been nothing but a disappointment. I'm just waiting on them to finish this.

The pump was spraying water all over and once the techs found out that was happening, they came right out. Based on what they saw, they decided that it should be replaced. So, we're very happy with it. AHS is a great deal. Our neighbors bought their house at the same time we did from the same seller and they also got homeowners warranty through them. They've had a couple of things done with the dishwasher and they've been happy, too.

The vendor American Home Shield sent out replaced the sensor on the garage door. It is comprehensively repaired. Usually, you have the wires running down to the sensor on both sides. When you're putting new sensors, you'll run new wires all the way to the garage door opener. They cut the wires. I typically would seal any exposed wires but they never did that so I'm disappointed with that part. I already knew exactly what was the issue because I looked it up on YouTube. I was thinking these professionals were going to come and rerun the wires. I didn't want to do that myself. But they took a shortcut. I was thinking if I would have done that, I probably would have done it with less time.

I called to request Service on my Refrigerator. It was not cooling. It is now 8 weeks later and 3 different Repair Technicians later and my refrigerator is still not fixed or replaced. AHS will not respond to emails, or phone calls, they are a waste of time. I would never refer them to anyone I know. I am now turning my complaint over to Attorneys, and the BBB.

I had a plumbing issue where a valve broke and American Home Shield sent someone to fix it. I've had them for three years and the claims process is fine, but I find that I need to escalate things occasionally.

We had a leak in our furnace and hot water heater closet and I didn't know where it was coming from. So, I called for the plumber and it happened to be a drain of some sort. It took Coffey Plumbing quite a while to get the line cleaned out and everything so it drained, but they got it done. Everything's working great. Now, I can use that area for storage and everything. I had to move everything in my garage because I had water constantly on the floor. Since they fixed it, I have not had a problem at all. They did an excellent job. They jumped right in and investigated it, found the problem, and addressed it. We've had very good success with American Home Shield. I've not had any problems with getting service. They have assigned people and they've called, they've set up appointments and then came out and did it. So, I've been very happy with it.

The service provided by Air Majesty was good. They notified me by email saying they would come in on this day. It was pretty quick. The tech was really professional. Everything’s fine now with the AC. I like AHS a lot. The experience working with AHS has been very convenient. I had another contract. AHS is way better than they are. I'll recommend AHS to anybody.

I've been very satisfied with American Home Shield. Everything has been on point. I made the claim and they sent someone out right away. I wasn't getting any pressure coming out of the jets and I thought a pipe came loose. I called the guy from Varner, American Home Shield's contractor. They came out before and their guy always fixed the problem. I was very satisfied with him.

The garbage disposal went out in the kitchen. I made an appointment and the contractor came out the next day. The tech was very nice when he first came in and the garbage disposal was repaired. At first, though, I thought that everything that they would come out for would be $75 and the first time I had a claim ended up being less, which I didn't understand but I wasn't upset about it.

We bought a house last December. The refrigerator was not cooling properly, particularly on the freezer side. AHS sent a guy out. They sent out a second person to take a look at it. Apparently, the issue was very specific to needing somebody who was authorized to work on that specific GE model. They sent out a third person who was very highly qualified. He resolved the issue, also told me some things about another refrigerator we had and was extremely knowledgeable.

American Home Shield is responsive and fast. They do what they say they're gonna do. Recently, a plumbing company came out and fixed the toilet downstairs. Another company also came out for the air conditioner. They said there wasn't enough antifreeze so they put some of that in. However, I don't think the air conditioner is strong enough. I could tell it will eventually gonna need to be replaced. The technician said American Home Shield won't replace it unless there's nothing else they can do with it.

The man fixed my washer but the hose was loose and when I went to do a load of clothes, my basement flooded. The guy came back and fixed the hose. He put a tie on it so it wouldn’t come off again. The overall claims process with American Home Shield could be a little more refined. They get back with you in an equal amount of time. But in this case, I had to wait a whole week for them to come back out.

When it was leaking under the kitchen sink, I called in for a claim and the process is good. The plumber said he fixed it, but my kitchen sink is still leaking. I didn't call him back though. Other than that, we've never had any problems with American Home Shield. It's very good and it's nice to have it when you don’t have the funds to fix something, pay it outright.

The claims process was good and quick, and the plumber was nice and did his job. I'm very happy with American Home Shield. With a home warranty, I don't have to worry about how expensive things are going to be.

American Home Shield has made everything so easy. All I have to do is call and they find somebody for me. I don't have to go through the rigmarole of calling everybody. I had a claim that Access Plumbing came out for and they are awesome. They cleaned up more than what they even left. We used them again to hook up our dishwasher.

The claims process has been wonderful. The only hitch in the giddyap has been, recently, when I received an email bill for the $75 that I normally pay. I called and got somebody on the phone and lost the connection. And then I couldn't get AHS back again. So I got the email bill again. Whenever I've submitted a claim, AHS collects the $75 right then and there. I wanted to ask why I got the separate bill. But with that exception, everything else they've done has been really good.

One guy called me and did a virtual visit where he looked at stuff. And in his opinion, there was nothing wrong with neither one of the unit, which I disagree. Finally got a technician out here to look at one of the problems I was having - a washer, dryer, and refrigerator problem. The guy came out, looked at the dryer and said, “The rollers are bad. That's why it's making all that noise.” He went back, put in the order for rollers. American Home Shield denied that request for the rollers, and it's a noise issue and they don't cover that. So I went back and forth between AHS and this Express Appliance company is supposed to fix it. I went back and forth with them for four times and it still isn’t fixed.

There were some things that I thought American Home Shield would fix, and they didn't fix. With my refrigerator, they only have coverage up to a certain amount. When having a 10,000, 12,000, $15,000 refrigerator, I wouldn't mind paying extra to get extra coverage and to fix it was just over 3,000. Then the replacement value would have been 10,000, but they sent me a check for 2,700. That doesn't put a dent in a refrigerator that's that expensive. But I should have read. It's not so much their fault that there's a limit on appliances. But if you have nicer appliances, it seems like they would offer you an upgrade for those. Other than that, they've been fine. Everything's been good.

AHS really did a speedy service. My garbage disposal broke. The claim process was very smooth. The techs did a good job and resolved the issue that day they came.

The air conditioner was acting a little funny. I called AHS and the phone call was handled correctly. Then, they got me in contact with Everyday Heating and Cooling and that company was great. The tech came out, I did my $100 service fee, and then I ended up having to pay for Freon, which cost me another 145 bucks but it's okay. Everything went well.

I really wasn't pleased with American Home Shield when it came to my roof. My roof was leaking and the contractor came out a week after I filed the claim. They assessed the roof and then it took about another two weeks. In the meantime, I got brown spots in my ceiling. I called AHS after that week and I said I haven't heard anything. I kept calling the people and they wouldn't pick up. Some of the customer service reps at AHS were really nasty and rude. This one guy canceled my AHS. Also, they were giving me the runaround and they would never put a supervisor on the phone. Then, the gentleman from the roofing company called and he said it was gonna be an additional $475. They came out that Saturday and they charged me an additional 100, so it came to 575. They said the damage got worse. It got worse because they all took their time to get here and I thought that was unprofessional.

I'm loving AHS 'cause I'm not too much of a handyman myself. I can fix some things, but some things, I can't fix myself. So, if something breaks, it's nice to have. The freezer was not as cold anymore as it used to be. The techs got me what I needed and then they came back and put it in. It was a smooth process.

The overhead lights weren't coming on. The repair company called right away and the appointment was set up very timely. It worked out great. The repair man came out and diagnosed it right away, and he replaced the circuit board on the overhead range hood. For this particular unit, you've got to take completely apart to get to it, then you got to put it all back together, then you got to take it completely apart again when Home Shield sent the replacement piece that was needed. The repair man was very good and I have no complaints whatsoever. He was very professional here.

My refrigerator wasn't working properly and it stopped making ice, so I called AHS to repair the refrigerator. I spoke with an agent then Brookes Appliance Repair called and scheduled the appointment. They had to repair the control panel and the refrigerator is working 100% fine right now.

The claim submission process is easy and if there's a problem, I can always refer back to American Home Shield about my concerns. We've had a couple of problems with guys coming by that didn't know what they were doing. All we did was ask for another repairperson to come by and do the work and American Home Shield got on that right away. Recently, I thought the fan on my AC was going out, making the squealing sound. The tech diagnosed it and couldn't replicate the problem. He troubleshooted everything and we haven't had an issue. He went upstairs to the air exchange, checked all that and came back outside. Our AC runs all summer long. He said it might have been a relay that overheated and if we had any problems within a week, he made notes of it, he would come back out.

The air conditioner wasn't cooling and I have American Home Shield for that. The renters there are happy about it and I'm happy that they're happy. Austin Heating and Air does good service.

My unit was not blowing cold air. I called American Home Shield on the phone and they put me in contact with HVAC Repair. HVAC Repair called me and they came when they said they were going to. I had to wait for a day but it was not miserably hot. The tech replaced a part and fixed the unit. I don't know how much money AHS saved me but $100 for a repair is pretty good. They did what they said they were gonna do and I was pleased that they fixed it.

I’ve been with American Home Shield for quite some time and this time, I am very disappointed. First of all, this home warranty company went up on my monthly payment. No one asked me if it was okay, if I wanted to continue with my service or not. Someone told me that it was an email that was sent to me. I looked through all my emails and I didn't see it.

The outside AC unit quit working. The contractor was out here and the tech got it fixed. It's doing great. And the kid was very polite. I haven't had that many claims, and everybody keeps saying, "You need to just get rid of it." I said, "No. If my AC goes out, if my water heater goes out, I can afford $75. I can't afford $7,500."

I'm happy with American Home Shield. I've had them for a couple of years and so far, they've covered what I've needed. We have the security of not having to replace appliances or big pieces, the security of not having random people come in here then having to go through three different people with different prices and trying to have a quality reliable service technician. American Home Shield tries to have that.

Heat Slayer was awesome. We came home from being gone for the summer and our AC unit wasn't working. We inquired on a Saturday night and by Monday, we had the guy heading out here within a business day. He came out and he figured out what the problem was. He said the entire exterior unit is broken and it needed to be replaced. He then inquired with American Home Shield, told them that, and AHS approved it. That's when the problem happened.

I have American Home Shield on three of my properties and I like that it includes most of the cost of appliances, but I'm not sure. A lot of those costs are excluded, so when the technicians come on site, they say that, "This is not included and that is not included." I had two claims on both my properties and one of them is not yet done. The one that had been done was an outside leak. The guy came and repaired it, but I had to pay for it, not American Home Shield. The guy who came out said the leak was outside the structure of the house, so he could not make a claim, and we had to pay $450.

I have had very good results with American Home Shield that's why I have it on both of my properties. I will continue to use them. I had a choice of a number of companies when I acquired a new property but I stayed with them. The thing I like about them is the number of appliances covered and the ability to add and take appliances off the policy. For new homeowners, it costs a little bit, but when we had our air conditioning goes out, it paid a whole lot. It works out well if you have a big problem and it doesn't hit your pocketbook. Recently, there was a trouble with the keyboard of the microwave. I sent a picture to the technician with all the information and a picture of the serial number. From my description, he identified what the problem was, ordered the parts, and when the parts came in, he fixed the microwave.

I've had leaks in my air conditioner units and Service Contractors of Texas has come out and fixed them promptly. I ask for one specific technician, Kyle, by name. He's very good and trustworthy and he gets the job done. AHS does repairs cost-effectively, the only thing is that on the website, we should be able to specify a particular contractor for the service that we’ll be having.

My claim went very well. There were three things on the list and the repairman fixed two of them quickly. For my washing machine that quit, he looked at it for five seconds and said, “No, they will replace this because it's gonna cost too much to fix it.” American Home Shield covered the replacement, and I was surprised they were able to get it delivered as quick as they did with everything going on in the world.

My basement floor was getting a little damp in areas, so I called the contractor out. They were timely and did a good job when they came out. I was at work and my son was here and he let them in. They knocked on the door and asked where the heating and cooling system was. He told him in the basement, and they came down and started doing what they had to do. And they let him know on the way out what they had to do. They said that the air conditioning unit was clogged because I haven't used it in a couple of days. So, the tech said he had to clean out the bacterial water that was in there.

America's Preferred Home Warranty covers crap. On the other hand, American Home Shield covers a lot more and their technicians are better, more knowledgeable, and not trying to upsell people. When my dryer wasn't working, Sears came right in and troubleshot it. The light switch to know if the door was open or closed, the tech didn't have the part with him, but he ordered it and it came in within a week. They were out here to put it in, and it took them less than half an hour. They fixed my dryer.

Home insurance is one thing, but home insurance doesn't cover your wear and tear on mechanical. So having a home warranty is a lot better than replacing all these appliances all the time. The only complaint I have about American Home Shield is that they don't cover septic after the first year. And for that reason, I'm going to have to stop it because I am on septic. Other than that, we've had our refrigerator and pool pump repaired. Everything has been great.

The seal around the freezer drawer wasn't sealing. AT Appliances came out pretty quickly, addressed it and ordered a new seal. They had it back and put it in in a week or two. I'm having them come back out because part of the new seal isn’t sealing right. They're coming back out this week. The claim process with American Home Shield is pretty simple. The customer service has been fine. The first claim I submitted was online. So, that was easy. Then when I needed to do the callback for the new seal not sealing, I wasn't really sure how the online thing worked for that, so I called and it was fine.

So far, we've been pleased with American Home Shield. We had a blow-up on the refrigerator repair. A&E didn't show up. We worked with them. Then, we had to get American Home Shield. As soon as we got American Home Shield involved, then they saw to it as soon as possible and they would be out here to finish the job. It has been repaired and everything’s working just fine.

The microwave needed repair. We had to wait a week or so for them to order some parts for it but they fixed it. Also, the tech was very neat, courteous, and during this time he followed all the protocols for COVID. Everything went well.

The service has been good, but I have a hell of a lot of issues with them. Whenever I file a request for service, it assigns people 1,400 miles away from me and when I call, I get some overseas operator that doesn't understand that I'm in New Mexico. They assign somebody out of Florida and there's no way to rectify it. I spend hours and hours trying to get the right area code in so that they can assign the right repair people. That has happened three times in the last two weeks. I had a claim on my garage door and every time, they assign it to a company in Osceola, Florida. That's 1,415 miles from where I live. I called them and I explained to them. They said they put it up to a resolution board. Then, it would take usually 48 hours before I hear anything.

I just got signed up with AHS, got one service done and it was good. I liked it. The service was cost-effective. The tech that came out was really good. He helped us out with other stuff. He explained how it happened and how to prevent it next time.

The people American Home Shield gets here are usually good. I know that I can count on them in contacting the right people, which is the best advantage. Our air conditioning usually breaks down on Fridays during summer, which is really bad timing. But this recent claim, A-US Air was able to put me on their emergency because I just went through a cardiac problem. They came the next day to look at the problem but then it took a whole week to get the repair. It took a whole week to get the parts and the people to be here so that was hard. But they've fixed it. They put in a new air conditioning and it was fine.

I'm very pleased with the work that American Home Shield has done for me every time I've had to call them. The recent one was when my garbage disposal quit working. I called it in and they sent a repairman out. The tech checked it out and he had to replace it because he couldn't get it to work either. From the time I called until it was repaired, it was two days.

American Home Shield saves me money. I haven't had any issues with them as far as when they send people out. Recently, the refrigerator wasn't keeping cold. A technician fixed it twice and replaced a few things on it twice. But they said it wasn't worth trying to fix again 'cause the same thing kept going out on it so they replaced it.

I got a leak in my faucet and it's the bathroom sink faucet. It's leaking slightly under the base of the faucet that's on the top. The tech from SDL came out. He replaced the washer on the hot water and he said he had it. I had to recall him through American Home Shield. Then I called SDL again and told them that it was still leaking. So they sent him out. He said it's a manufacturer defect. AHS would not take care of it because they said they don't take care of manufacturer defects. I contacted Delta faucet and told them what faucet I need and I need to replace it. They're supposed to be sending me something. But AHS has been good. They replaced the refrigerator for me. I just wasn't too pleased with that last claim with the faucet.

The claims process at AHS has been fine and easy. I had a problem with a water heater recently. We went with the offer. However, my only concern is how to track the reimbursement. There's no real way of tracking that. It just says 10 to 15 days.

It's a little awkward waiting to get a reply from AHS's contractors. But, their claim submission process works and customer service is functional. The last time, my fridge door wouldn't close so my freezer was not useable. It took three days to get a tech and it would have been better to have them out the next day. The techs were very professional, courteous and friendly. With a home warranty, I don't have to worry about major appliance breakdowns knowing that there's coverage if something goes wrong. I've had a good experience with AHS.

It seemed like the AC quit running as I wasn't getting any air out, not even warm air. This nice young lady came out there and said that she was in training. So she ended up calling a guy to get some input. But even at that, she found what was wrong with it, had to go get a part, and came back. Then it turned out she needed a screw that had been stripped, so she went to the hardware store and got that. She did a good job and now, I got cold air coming. I was real pleased with the service and it was done expeditiously. She was out there for a couple hours but I know that you can’t always just take five minutes and fix something. All in all, I've always recommended AHS. When I get asked how I got them, I'd say through Florida Power & Light.

We got the house last year and occasionally, the little sensors on the side of the garage door were triggering when we go to leave and we put it down. So, the garage door would come part of the way down and then go back up. There’s no any rhyme or reason to it. We didn't understand what might be causing it. We tried adjusting the little sensors so we called and the guys came out and they took a look at it. They said that the sensors were old in comparison to the mechanical unit. So, they ended up replacing those and we haven't had any issues since.

My claim went wonderfully. The repair people came out and took care of the problem. They were professional and friendly. I'm completely happy with them and with American Home Shield as well. AHS is a great company to work with and at this point, they're a company that I can rely on. I've had service with them previously as well.

Having AHS is very economical. You pay that one upfront charge and you get people scheduled promptly. And the contractors come out, do what is needed to be done and it's just little disruption of your life. It solves a big disruption of your life. And it's excellent service. I have done online requests before. I liked the website. The first time I used it, it seemed easier. But the second time, I wasn't sure my request went through. It didn't seem like how you get a confirmation on the website. Like, “Okay. We got it. We're working on it.” I didn't get that, because I was questioning. But I was thinking it went through, then somebody called me, so it was fine.

We have a Zenith microwave over our cooktop. It was not venting properly so the steam got inside of the microwave and corroded the touchpad. When you turn the air vent on, it shuts off, and it reads that there is an error. The technician said that it normally happens over time. It’s the way that it's installed. He had to take the microwave apart and order a part, and we were without a microwave for about 10 days. When the part came in, they fixed it and it’s been fine ever since.

My toilets were all backed up and they flooded over into the basement. Murray’s came out and they were fantastic. But I’m not happy with AHS because I had to get an air conditioner put in in the beginning of May and I never got it until July. They were forwarding it to people who said they were ordering but they weren't. AHS is incompetent and terrible. I’m not gonna stay with them that long. They dropped the ball so many times and it was disgusting.

I was extremely happy with the service. Getting it set up was quick as well as easy. There were no obstacles and they made it available to my schedule, which was awesome. Nick was the person that came out. I continually got notifications and I was sent a link saying where he was and when he was going to be here. American Home Shield had a tracker that said where he was.

I had two situations in the last 90 days, one of which was a service that we needed for a dryer. American Home Shield sent me the name of a contractor. They also sent me information that said if I wanted to speed this up, we could do a virtual diagnostic. They had me take my cell phone and get information from the dryer. I was told, “Okay. In two weeks, we'll send someone out to do the repair.” Two weeks later, somebody showed up for the repair. He said, “Okay, I just diagnosed everything. Now, I'm going to order the parts. It will be another three weeks before we can send someone out to fix it. So I called the warranty people again and said, “This is unacceptable. We got to do something." They came up with another guy who came out the next day, had the part on his truck and fixed it. It depends on the contractor AHS sends me to.

My refrigerator went out on July 26th and American Home Shield wasn't able to get anybody here to work on it until August 23rd. The contractor, Optimum Appliance, has come out to repair it twice and the freezer on my refrigerator still doesn't work. I would have been better off to just call the repairman myself. I could have had this service done before it cost me hundreds of dollars to eat every meal out for a month.

My water heater got busted so it flooded the house. I called American Home Shield to notify them and it was very easy. The staff were very professional. TBL was good, too. They came in and did whatever they had to do. But after the guy left, my wife was using the dryer and we heard a funny sound coming out from it. I called them and they suggested that I call American Home Shield to let them know that. So, the guy came on Friday and looked at it. He said something went out so, he was going to submit a report to American Home Shield.

When my oven didn't work, I phoned American Home Shield and they responded right away. The tech diagnosed it quickly, but the first part didn’t seem to work, so he came back out. Apart from that, he was very efficient, professional, and timely. He knew what he was doing and I was very pleased with his work. Overall, I would go back to the people that helped. American Home Shield should also continue to use them because they're really good.

I like American Home Shield. I got multiple properties with them and they save me a ton of money. But I wish I could pay extra to have same day service. That's the only downside with American Home Shield. I had my furnace go out in one of my rental properties, and it took the contractor three days to get out. I had to go buy space heaters and I didn't want to pay it. It's expensive to get HVAC or anyone out for emergency services. If American Home Shield offers the option for an emergency service, they would change the game. I would do a monthly subscription or pay a fee for that.

We've had AHS for at least eight years and they've been pretty good. I would certainly recommend them. Our experience submitting a claim with AHS has been good. We do it online. Then, within a couple of days, we'll get a text back saying that it's been assigned to a contractor and that they should be contacting us shortly. The quality of the contractors has been great for this residence here. But we had one issue at our other residence. The technician was rude and nasty to me that I reported him to American Home Shield. But other than that, the techs have been fine and professional. They come in and they do the job just fine.

My garbage disposal was making a funny grinding noise. It wouldn't spin or grind and it sounded like the motor was burned out. The techs were here within hours. They inspected the unit, went out to the store and came back with a replacement unit which they installed. They were done within three and a half hours from the time they got here. We were happy. We've had two claims with AHS and we've had good satisfaction with both of them. We consider the warranty a worthwhile investment.

Most of the time, it's a good experience. Right now, I got an air conditioning. American Home Shield is sending the same guy over for the third time to see what the heck is wrong with it. It was fine for two weeks. Now, it was fine for two days. It started all over again. But it's nobody's fault. It’s just they don't know what the hell's wrong with it. And it is very strange. The air conditioner shuts off and we go to kick it back on, we couldn’t do it. I would go outside and tap the thing and it starts it. That's ridiculous. Last time he was here, they replaced a part the first time. Second time, he tightened every one in the darn place.

The AC quit working and cooling. Mays Heating replaced a new fan motor. Now, it seems like it's vibrating more than it used to. That could be just because it's a new motor and it isn't perfect but otherwise, it's cooling fine. The only thing with American Home Shield is the amount of calling they're doing to try and get me to renew it. I'm up next month, and they were calling about three times a day until I finally got mad at them. It got very frustrating. So, I told them, “Don't call again.” I don't think they have but I don't know if I'm going to renew yet or not.

I've been dealing with American Home Shield since 2005 and I had a few little issues here and there but I like them. My air/heating unit went out in July and I just got that resolved about three weeks ago. I was without air for months and I was trying to be patient. They kept sending people out there. I was paying money out of pocket and I was getting ripped off. I called them and I addressed my opinion about it. The last representative I talked to helped me out big time. Even though I got some good service and my issues were addressed on everything else I've had, you have to wait a long time for a contractor. I never called and complained. I just waited. But this time, it affected my family because I had family here from out of town, and it was bad. But they were cool about it too.

The dryer made a really horrible loud sound like it was going to explode and we saw that there was a leak behind the refrigerator. We put the call in to American Home Shield. I spoke with the tech from Broncos Appliance and I had to explain the whole thing that it was our son's house. Our son was in Haiti and I didn't want the tech to come out until he was home. The tech was super flexible. He took down all the information. At that time, we weren't sure what day our son was coming in so we gave him an approximate time. It took two days to get it all together and my son was very happy with him. He was a really good guy and communication was easy.

My air conditioner wasn't not cooling and the outside unit would not come on. I called American Home Shield and customer service was very good. A service was set up for an afternoon, which I wasn't happy about. But the contractor had a cancellation that morning so I was able to get my air conditioner fixed at that time. The tech did some diagnostics and found out that the problem was the thermostat. He replaced that and now the air conditioner works beautifully. The repair made things tolerable because it was very hot. Without the AC, it was hard to sleep and to do much of anything.

We've had a few claims with American Home Shield. For the most part, they have gone pretty smoothly. There was one where we had an issue, but that was resolved. We also had great experiences with their technicians. The last one that came out was Integrity Plumbing. I request them when I have plumbing issues because they're so good. They came for a drain backup and their technicians snaked it. They did a power wash to the inside of the drain to get all the gunk cleaned up.

My furnace worked but it was letting out a high level of carbon monoxide. So, I thought I would need a new one. I just happened to have been on my account. I like to check all my coverage from time to time and see what everything gets covered. I saw a notification that our American Home Shield was offering a free pre-season heating inspection for the furnace. And I said, “Well, that’s right on time.” So, I applied for that. The first technician came out and looked at the furnace. He cleaned it out for me and changed the filter because I didn’t know how to change the filters from the old furnace. He did a full inspection, and checked all the electrical. Sure enough, he confirmed my concern that the furnace was emitting a high amount of carbon monoxide in the house. It scared me. Because I just had it on a few nights prior. I had no idea at that time. So, he told me initially it may need to be replaced. I notified AHS about that.

All Brands Appliance Repair has been here for the washing machine and the dishwasher. We're getting ready to call them back. The repairman came over and it was throwing a code. So, the washing machine wasn't running. He got inside of it and he said there was a connection that was loose. He kinda plugged it back in and it started working. But then recently, it wiggled loose again. So, we're gonna call him back and ask him to come and do a better fix for it because it still keeps coming loose. I don't think it was fixed because I still got to go in there and do the same thing he did. That’s not a fix. That's just knowing what the problem is. I knew where to go look to be able to get it running again. But he should have done something to tighten up that connection that it wouldn't come lose. As far as the dishwasher, there was something clogging it.

I had a claim for my garbage disposal and I was satisfied. The guy was good. He came in and changed my garbage disposal because it was leaking from the bottom. I was happy that they didn't say, “Oh, you have to buy your own,” or “We're not going to change it.” That was good, at least this time. In the past, I had a really bad experience. I was about to change the company. It was that bad. They never changed anything. They kept repairing and repairing and when it was time to buy new one, they said, “Oh, we don't buy it for you. You buy your own. It doesn't cover your insurance.” We ended up buying our own appliances, which made us upset. If I have complaint for something, American Home Shield needs to come and fix it. If it's not fixable, they need to change it and I don't have to pay out of pocket because that's what I'm paying insurance for.

The contractors that we've come across have done a good job. But that has given us a little bit of anxiety in the past. When we research on who's coming out to help, the reviews hadn't been the greatest for those folks. We had a good experience with one particular vendor but others did not. We were like, “Are we gonna be like the unicorn or is it gonna be something similar?” Luckily, we were the unicorn. Recently, I warmed up some pizza, went upstairs to put my infant down for a nap, and came downstairs and the glass on our oven door was completely shattered. I didn't even hear it burst. We put in the claim on Friday. PJ Appliance spoke with my husband on Sunday. Their tech came out that Monday, replaced the glass, and was in and out at about 10 to 15 minutes.

I was gone for the whole day and when I came home, I walked in the house and I smelled wires burning. I walked in the hallway and in my bedroom and it was strong. Then I heard something strange with my unit outside, so I turned it off. I thought it froze up because I didn't know if I had a leak, and so I turned it back on. It made another funny noise and then the burning smell got stronger. I went and turned the main breaker off and I called the fire department as I wanted them to come out to make sure I didn't have any hot wires. I knew it was electric, I just didn't know what, where, or how. I kind of figured it was the air condition, but I wasn't sure. The fire department came, did an assessment, put in the walls, and made sure nothing was heated up. They said I was good.

When I initially contacted Home Shield, I was told that we would do the claim either by phone or through the website and everything was gonna get solved and we would be communicated. But in the last four months, the experience has been completely the opposite. We had an issue with air conditioning in our rental property and it didn't get solved almost two months after the initial claim and after three different contractors. It was horrible. Nobody was following up and I had to call twice a week every week. There, there was a broken toilet and they didn't repair it after a bunch of back and forth.

I'm a real estate agent and one of my clients is an American Home Shield client. I was impressed with the responsive service AHS gave them when they were having issues with an air conditioning unit. So, I started to use them versus the company that I worked for. My rental is through American Home Shield and so is my main home. Recently, the refrigerator wouldn't cool and the freezer wouldn't freeze. On the first five times, Watkins came out to fix it. They replaced the compressor and did a whole bunch of other stuff. But they were unable to fix it. So, I was beyond frustrated as we were without a refrigerator and freezer for over a month. I called the customer service of AHS, told them what happened, and asked them to just give me a new refrigerator. They said they'd try and do something. They also said they had to have another company come out.

I’m glad we got a home warranty because we got a refrigerator. It worked out. My only thing is the guys that brought it did not wear masks. I have MS and I can’t have any of that around me. However, everything else was wonderful and I'm very satisfied. I would tell friends to go for American Home Shield's service. They have absolutely nothing to lose and everything to gain.

Got this warranty on a new home purchased. Within the first two weeks of owning the house my A/C broke. I had not received any information for the home warranty and the house is in Texas where it was 95+ when it broke. I paid to have the A/C repaired and called the warranty company when I got their information. Was told that they refused to reimburse me the repair and that I should have called them first despite not having their information.

All three of my lights out in the front of my house had gone out. I called and opened a case with AHS. The rep I spoke with was good. It took two days for the techs to come out. They were knowledgeable. They were not very talkative, but they knew what they were doing. It turned out that, surprisingly enough, all three lights had blown at the same time, which is not something I would have expected because there was no breaker tripped and there were two bulbs in each light. So, the fact that six bulbs went out at one time seems very unlikely to me, and I work in electronics and I've spent years working on electricity, and I just never went and checked them because I don't change bulbs that often. He was saying it could have been lightning. It's been working fine since then. Haven't had a problem with it.

\A tech came out and checked the refrigerator. He unplugged it and told me the compressor was locked up. He got back with AHS and AHS wanted another opinion. Another guy came out and he said the same thing -- that the compressor was locked up and it was not fixable. AHS sent me some stuff to look at refrigerators, but the one that I want is not deliverable in my zip code so I was gonna call them and see what I need to do.

AHS is very responsive. They do everything they can to fix the equipment before they consider replacing it but other than that, they're great. The claim process is automated and it's very simple. The one problem I had was I needed to try to relay additional information. I had an issue with the sump pump and the plumber needed to know that the issue was with the electrical part of the sump pump. I was able to relay that, originally, on their paperwork. Then, the plumber from A&B Plumbing and Home Services came out texted me and I told him that it was an electrical issue. He still came out and resolved it. It was still a plumber-resolvable issue, but the automated process didn't allow me to include additional information.

We requested to change our locks to be safe so At Home Keys came and did that. It went through American Home Shield and they said that it was covered, which was why they set up an appointment for me. AHS is very quick in responding, easy to work with and nice.

My thermostat kept setting itself to 85. The contractor replaced it. The technician was very nice. Everything works now. It's easy when I need a repair. Having American Home Shield is a peace of mind.

American Home Shield has been a really good experience and I'll stay with them. Recently, there was a leak behind the wall in one bathroom, a leak in the faucet in the other bathroom, and the water heater was leaking through the whole garage. The plumber who came was excellent. He had some tools with him and got the issues fixed. He replaced the water heater.

Having American Home Shield is super convenient when I don't know who to hire. I just put the claim in and they hire somebody for me.

I've been having issues for a good six months and I had called other companies but no one was ever able to tell me what was going on. I switched over to American Home Shield because I wasn't happy with the service that I was getting. They were able to come out and say what the issue was and they took care of it. As of now, everything is okay. The response time with AHS was quicker. The first person who came out said that they were going to come, and they came and was able to diagnose what was going on. Overall, the monthly fee and the fee that I pay when a technician comes out are more. But if they can come out and tell me immediately what's going on and the problem's taken care of, then it's worth it to pay whatever amount that I'm paying.

The air conditioner line outside our unit kept freezing. I called American Home Shield and they sent the contractor's location and phone number to my email and texted it. The contractor's service is good. They already fixed the issue. Something else had to be fixed following what they fixed when it was broken, and they came out and there was no problem. There were no extra fees. And each time they came out, they told us what was going on and what they had to do follow-up. Go ahead and sign up and use AHS' home warranty.

We have an old clay roof and we bought the homeowners insurance in case we had a leak within the first year of us living at this home. And sure enough, our roof started leaking after one of our first storms. But AHS wouldn't cover anything because they said it was pre-existing damage, which makes no sense. We also have horrible septic issues and we've put in three claims through AHS. We paid $75 every time to have the techs come out to the home to inspect and they gave us nothing for our roof or for our septic. They were just rude and it's been absolutely a nightmare dealing with the customer service. Every time I call, everybody gives me different information. I'm a very easy-go-lucky guy but I am beyond dissatisfied with this company.

In my last house, I had a lot of issues. Sometimes I had to involve making three or four phone calls in the beginning, but after a while, American Home Shield would fix everything. The big thing was they'd have to cut a hole in the wall to get to the plumbing to fix the leaks, and the issue was fixing the hole in the wall. The one time, they fixed it. The other time, there were bigger holes, and they didn't fix them. The first time, I said, "I thought you fixed everything?" They said, "Well, they don't take care of fixing the holes in the wall." That was minor. I had to have the furnace, the air conditioner and other things replaced.

At first, I had an issue finding where I could file the claim. I recently opened my contract and the previous property owner who also had American Home Shield was still in there. I had to remove that previous contract and then bring in my new one. Once I did that, I was able to file the claim online. With my plumbing issue, the technician took about an hour to address it. The service worked out great and the problem was solved. For those who are getting warranty service, consider or reconsider some of the additional options. For example, I'm paying extra for icemaker coverage on my refrigerator because I know that in my Samsung refrigerators, the thing that goes bad on them is the ice maker.

I love the service. We have a policy on our house in Florida and a policy on our house in Ohio. We've had a couple of things go bad, and they fixed them right up. I call them and the contractors are here. They even had to replace our complete air conditioner and furnace here in Florida with no questions asked. But with one claim, American Home Shield is kind of balking on a little bit. It was an emergency. We had no water 'cause we're on well. When I bought the policy, I told them I wanted coverage from the well pump in the well to the faucet. They said everything was covered. Then they sent me a text and said they don't cover switches on pressure tanks. I called them back and talked to somebody in the escalation department. They said that's covered so I called the technician back and said to do it. But he sent me an invoice for 574 bucks and told me American Home Shield won't pay for it. They approved it, but after that, they said they don't cover it and kept my $75.

American Home Shield has been very good for us. We've replaced air conditioning and some heating issues and we've got all of our problems worked out. Also, the techs have been super great.

I've had two service calls with American Home Shield since I've had them, and the first one, with the appliance repair, went great. The guy came out, did what he was supposed to do, fixed the appliance that needed to be fixed, and everything went out fine. That turned out fantastically. The second one was the most recent. I had clogged up drain pipes with my air conditioner and technically, American Home Shield sent their guy out. This was a situation where the gotchas came into play though. The repair company said the compressor had gone out and they'd fix it, but I was gonna have to come out of pocket. It was an exorbitant amount of money because my system was older and it used the old refrigerant that they don't make anymore.

In American Home Shield's warranty program, it specifically says it covers if something wasn't installed properly. It turned out my AC unit wasn't installed properly. Therefore, they couldn't clean the coils, and they wouldn't cover the cost. I had to replace the whole unit which cost me $7,000. Needless to say, I'm not really happy with them. When I replaced the AC unit, it was mounted on the ceiling, and the ceiling was wet. Dimitresse Construction was sent to verify if there was a leak. But it didn't turn out like that. They did everything they could do. However, I won't be recommending American Home Shield moving forward for anything.

American Home Shield's website was very simple and easy to use. It only took a couple of clicks for me to make a request. Spiders had been making webs in my doorways and that was a big concern. I was then called to see exactly what it was that I wanted to spray for and to make an actual date to come out. The tech who came told me that it wasn't a good idea to spray for the spiders themselves but to spray for the bugs that the spiders like. He did that and he also cleared all the spider webs in my three doorways as well as the rafters around it. He also did maintenance right inside of my home. He was polite and well informed. He did a wonderful job. I told three people about American Home Shield and two of them signed up for their service.

My microwave wasn't working. The buttons on the panel were not working. Also, the turntable wasn't working anymore. I let American Home Shield know of this through an online claim. I got an email later on saying that the technician will be coming to my house to look at the appliance. The tech from Cal Valley said that they had ordered a part and they were going to submit the claim. They weren't sure if they were gonna just send them the part or if it was gonna have to be a complete replacement. Everything is good now. The door doesn't open completely, though. It kind of hits the cabinet a little bit but you could still open it. The tech was the one that informed me about it. I was very satisfied. The thing with the door wasn't their fault.

It's always been really easy when I submit a claim with AHS. We've had them for years. Whether you call them or go online, they get right back to you. Then they’ll line up whoever is gonna do what service for you. Then it's the people that they line up to do the service for you who wind up calling you. Sometimes they'll call you that day and when they’re gonna be there. We've also never had any problem. Whatever we’ve called them about, they've always taken care of it. Then what winds up happening is, when you turn in the deal, then they gotta evaluate whether it's covered under their policy or not. We’ve never had any trouble there. We’d call and tell them what the problem is and, within the day, somebody calls us and says, “We'll be out there tomorrow and fix it.” Recently, we had two thermostats that weren't working. The techs came out and changed them the next day and did a great job. They were fast.

American Home Shield's customer service can be a bit better when I have to call and talk to a person. I've been having the same issue for quite some time at this house. The plumbing just stops up, everything backs up into the bathrooms. I can't use the showers. And Shields Plumbing always comes out and says it's fixed, but it happens again a couple of months later.

There was no air coming out of the vent and my home was not cooling. A guy from All Coast came out and said the unit needed a capacitor. He put in that piece and the unit ran for a week. When it was running, it constantly ran and it never got to a consistent temperature in the house. Then, it went back out. All Coast came back out at no cost because it had not been 30 days since I originally made the claim. The second guy said that it was the computer board and he did not have that piece. He said that's what was running errors to my air and that's why my air was turning on and off. He had to order that piece and he will be back out to put that piece in. He didn't say how long it would take to order the piece, though, and when he will be back out.

The last person that came did a good job, but our icemaker is still broken. The company ordered a part, which came in, but they never came back to fix it. We had other claims before as well, and nothing has worked out so far. One time, it was something that we paid $100 for and they never came either for that one. It was something that wasn't covered, but American Home Shield didn't give us the $100 back. They said, “Well, next time you call, it’s going to be covered with that,” but that never happened. The other claim was like, “Well, it's in the wall, so we can't do that.” I would tell friends not to get American Home Shield.

There was a big mix-up with the title company and American Home Shield. We closed on the house in June. But this did not go into effect for a couple of months because the title company didn't send the check to AHS. It was just a big nightmare. I ended up talking to the president of the company to get it settled. Now, we have the policy. The latest thing to break was the washing machine. The guy came out and said he would order parts. But then, I got an email that said parts aren't available for it. So, they'll be replacing the washer. Then, I talked to customer service today about that whole process.

I went through and scoured the terms and what American Home Shield covered. I had Old Republic Home Protection before this, and it took them sometimes days to get somebody out. American Home Shield's response time is definitely a big plus. My AC wasn't turning on or cooling at all. I reported it at night, and they had somebody out here the next morning. The tech fixed it and he was awesome. My experience so far has been wonderful.

I’ve had claims with my air conditioner and the techs resolved the problems both times. The warranty gave me a peace of mind because the products weren’t brand-new when I got the home.

The outside fan of my AC wasn't running but I could hear it humming. So, the air conditioner wasn't cooling the house. The tech had it fixed in 15 minutes. We've used AHS twice and both times we had no issues. It's easy to open a work order. We've even opened one and then figured out our problem and canceled it. So, the website is really user-friendly. Everybody we've talked to has been more than helpful with any questions we've had. They've always been very timely in finding a vendor to help resolve the problem or they've been in contact with us. Their current processes are in tune with the environment right now. It's all COVID-friendly and they're responding timely.

We had loose outlets and a light switch outlet in the bathroom that had gone bad. I notified American Home Shield of these issues by phone. Like every business, all the prompts are quite annoying. I'm old school. I don't like prompts. I don't like the computers. So, I find it difficult to follow the prompts. But once I get a live representative, we're fine. I don't like sourcing out to other countries, and Home Shield does that like so many other companies. So, a lot of times, it's difficult to understand these people because most of them are foreigners and they have accents.

The $100 fee is deducted from us as soon as I make the appointment and I would prefer to pay after the service is done instead of when I make the phone call. Also, I call in and make an appointment and sometimes, there's a lag time between when I call and when the service provider actually comes out. I'm not happy about that. I had a claim when I couldn't get the heat going and it was 48 hours before the tech could come out. 48 hours is fine for most things but not for heat problems. The claim was canceled because someone else came over and fixed it for me. Other than those, I'm completely satisfied with AHS.

American Home Shield did a good job. We had a water leak and it took a little longer to get things taken care of. But it was worth it and it wasn’t anything they could do anything about. You don't have as much to worry about when you have AHS.

There was dfrost in the refrigerator and it wasn't cooling. The lady that we talked to for the first time about our refrigerator claim, said, "A refrigerator's an emergency, so we'll get someone out there right away." And they did. The vendor called us right away. I was very happy about that. However, we had to call again because the same thing is happening. The contractor told us we could call them, but nobody answers the number that American Home Shield gave us for the contractor. We couldn't leave a message 'cause the mailbox hadn't been set up. AHS said that the vendor would be calling us, but we didn't receive it. She also said there's no charge because it's within the 30 days. The techs were very young, polite and in a big hurry. My husband was trying to ask them why it happened. They said the toe thing on the bottom had a lot of pet hairs in it. So, they cleaned that out but it's happened again now.

I had two ceiling fans that weren't working properly. The contractor, Osbon Electric, called on a Thursday and he couldn't see me until Tuesday. The issues ended up being the light switch on one of them and the wiring on the other one. Osbon is a good company but they aren't one of the electric companies that American Home Shield usually sends. the bad part about AHS is that I can't request who I want. They're gonna send out whoever they can get or whoever is contracted with them and sometimes, they're not great companies.

Best Care did a wonderful job. We had an incident where the AC failed again within a week and they came back out. They did some deep-dive troubleshooting and found a loose wire. I highly recommend them.

I had a faucet leak and Prime Plumbing Services was good. I had to take a part of the shower so that they could get back in there and see where the leak was, which sucks. But other than that, they were super friendly, nice and helpful. I don't have any complaints except for their limitations, which doesn't seem like something they can do anything about. American Home Shield is a safety net so that I don't have to worry if something bad happens. It would be nice if it was all-in-one when it comes to the case of the shower. I didn't have to either do it myself or find another contractor to come in and remove the shield and the paneling. They could make it easier. I've already told my brother and my parents about AHS. It’s a good deal. I like that they protect the pool on a lot of the stuff and random things. If all the appliances in my house were new, I probably wouldn't have it. But it's good for older houses.

The air conditioner was buzzing every time the fan would come on and it was also buzzing about every 30 seconds. When I called American Home Shield to tell them the problem, they wanted $100 right up front before they even knew what the problem was. It was automated so I didn't speak to someone and I didn't like that. It would have been better to talk to someone to explain the problem before I give $100. But they said that I would get a call from company that would help fix my problem. Oasis Heating was great. They responded and fixed the problem. The service was very good and the air conditioner is working great now.

My garage door broke and the repair company came out and fixed it. I like American Home Shield just based on when I file a claim, my warranty coverage doesn't go up.

A contractor came in and fixed the sink. It was dripping and it needed to have something else put inside of it. I needed them replaced and they replaced it. However, American Home Shield could improve on a lot of things including things that they don't cover. I'm thinking about going to another company because American Home Shield don't cover everything. The only thing they cover on the garage is the motor, not the door or the hinges. For my air conditioner, it broke down and they told me I had to pay $1,000 in order to get it fixed.

I had to use the service of AHS twice. They got it handled quickly, in both situations that I was in. However, when appliances are broken, they won’t offer you anything to cover a new appliance. So, that’s the only issue.

My recent claim was concerning an electric clothes dryer. The claim was honored and the repair person tried to start the dryer. He quickly diagnosed that the motor was defective. He had to order a motor to put into the dryer. That took another four days and the part was installed. The dryer works fine now. I had a good experience with AHS.

When AHS did my washer and dryer, that was the easiest and best thing they could have done. That was the first experience I had with them and they did everything right. It was so easy. But it seems like things have gone downhill. I pay them monthly and I should get good service from them. I was not happy with the refrigerator situation, because it took so long between American Home Shield and the service people. I was without a refrigerator for almost two months. I have a child and I kept trying to explain that to them. It took them a long time to decide that the refrigerator was not gonna work. They kept trying to get the appliance people out. They came and after they installed the part, the refrigerator died completely. Then, AHS had to have the service people come out again because they needed them to say that it was dead. Everything I had in my freezer, which I just bought, went bad. So, I had no freezer food.

We've only used American Home Shield once and they were decent. They sent a guy who fixed our microwave. We didn’t have any difficulty with the claims process and communicating via their app was good, to be able to show what we needed done and send the pictures in and the video. But AHS could drop their price.

I had a rekey done and requesting for that service was pretty easy. I jumped on the website and put in what I need. The locksmith, Valley Lock and Key, called me the next day. I also used AHS when a ceiling fan fell out and the contractor came out and put that back in. The only issue that I've had so far was when their contractor couldn't repair the dishwasher and AHS didn't replace it. They came out twice for that.

We had an issue with the dishwasher and that's been going on for a while. Today is the day that we finally got the issue resolved through American Home Shield by being persistent and calling five different times, talking to five different people and taking notes with five different people. This is not the first time that we've used them and things have been done before. However, today was magic because one rep who called herself a supervisor got on the phone. We explained things very simply, and five minutes later, the issue was resolved. It was after months and being hung up on though.

I got a call from my tenant saying that the air conditioner went out. When Nesselrodt Heating & Air Conditioning came, they did something outside to the unit and left. It worked for about four days then it went down again. I called again to American Home Shield, and they called Nesselrodt the back out. They repaired it and it's doing fine.

Mid-wash, my dishwasher stopped working for some reason, so I put a claim in with AHS to see what was going on. The techs that came out were professional. They said the timing thing went out and so it had to be replaced. But they didn't make the part, so they said that I had to buy a new one. So I bought a new one.

My air conditioner wasn't going into two rooms. American Home Shield made an appointment to have somebody out pretty quickly which was good. The tech wasn't highly experienced, but he wasn't bad. It turned out that the problem wasn't anything serious and it was a very simple thing to get my AC working.

There was leaking at the base of the toilet and there was water seeping from the base of it. So, I called a claim in to American Home Shield and paid my copay for them to go ahead and assign a tech to come to the home and look at what was going on. It was real quick. Then they assigned someone. I got a call from Rat Rod the next day. They even said they could get somebody out immediately. I told the rep at the time, “It's not immediate. It’s no rush.” It was late afternoon. I said, “Somebody can come tomorrow or the day after.” They were very accommodating when they called me, which was very shocking. Normally, it takes a couple of days before you get anybody to come into your home.

AHS has been able to take care of any kind of service call, anything that I may need, and any problem I may have just fine. I had A-1 Plumbing come out recently. They've been out before and everything was just fine. They are real professionals and they are very informative.

We were having issues with the toilets in the lowest level flushing and the power of the suction. The gentlemen who came worked with our pump and with the toilets and got it to work. It was a very good experience. They would be somebody I would hire on our own. However, I need to clarify something with American Home Shield and I can't get into my account. I have a service request out there and I need to get that taken care of.

I got a text message confirming the time on when the tech would come, and asking me to send pictures of the locks so they could be prepared for when they came. So I submitted those back. The gentleman called on the day of the appointment and said he could come early if I wanted. So, he did. He was here an hour and got the job done. I was very satisfied. He was professional and courteous. I was not happy with American Home Shield after that though.

The AC wasn't cooling. I submitted a claim with AHS via a representative then the tech came out and corrected the problem. I also had a plumbing claim with AHS and I had a huge issue with them on that.

There was an issue with a wire that went to the fan motor for the compressor. The compressor would kick on, but the fan motor wouldn't do it. I thought I burned up a motor but when the guy came out there, he said I didn't. It turned out that the wire that was taped up to the top had ridden down, got caught by the blades, and was chopping it up. So it grounded it out. He fixed it right then and there, which was very good. Then he went in there to check the system out and everything was looking good.

I did a claim online for my oven that wasn't coming on online. American Home Shield made the appointment and it was good. Technicians then came out to fix the oven. They replaced a part and the oven is working fine now.

My recent claim with AHS was for the house lights around my house. Central Electric Contractors came out and the tech said, "I think your power box is out." I said, "Okay." They left and I never heard them. However, when finally American Home Shield called, the rep said my lights weren't covered. I said, "Why didn't the tech tell me that?" He acted nice. I said, "If it's not covered, it's not covered." I won't make that mistake again.

The service person quoted us $150 for the freon then American Home Shield said it was gonna be $390. I did not appreciate that. Also, they said they will call us within 24 hours and try to make a cash settlement but we haven't heard a word from them. They need to get their story straight, how much something costs, and if they tell us they're going to call us back, they need to do so.

My refrigerator has been going in and out, so I put the order in with AHS. They sent someone to look at it and the company they sent said that nothing was wrong with it, just cardboard. They didn't try to unplug it and left after three minutes. Two weeks later, it went out again. So, I called AHS again to schedule an appointment. They assigned it to the same person and I told them that I preferred someone else because they said was there was nothing wrong with it.

I had a claim for the stovetop. The burner wasn't working right. The contractor came and fixed that. Also, I had a thing with the dishwasher where the racks were broken and the wheel was broken off when you pull the racks out. They were able to get it to work but they said they were ordering a part and I haven’t heard anything from them. I was gonna call them but I don't think I should have to keep calling them. They should notify me that they ordered the parts or the status of what's going on.

I was very disappointed with the two other home warranties I had. We had a problem with a refrigerator and our previous company sent three people out who couldn't fix it. Clearly, at that point, they should have replaced it. They did not and we had to buy a new refrigerator. But with American Home Shield coverage, I am more than happy. They have kept their word. We had to replace a washing machine and we opted to pick our own. And AHS told us the amount that was allowed for and we did that. They have been amazing and this standard of work is appreciated. AHS has been the absolute best. I recommend them to people who ask me about home warranties.

We had a stove top that was not working and I think that it was addressed. At this point, I'm still waiting on American Home Shield to get back with us. But as far as Razorback, they did what they should do. The process has been easy because we called on a couple of things since we moved into the house. We had one contractor that came out and he was not pleasant to deal with. But the biggest issue is just not always being able to understand the person that we talked to because it's contracted out. So, sometimes there's a very thick accent and it's hard to understand over the phone all of the pieces. So, it takes a minute sometimes for them to understand or for us to understand what all is going on. But everybody is super patient and understanding, and we'll repeat as many times as we need.

The blue porcelain was peeling off inside the oven. I called American Home Shield and a contractor was out in a day. I don't think I've ever had a service call happen that quick. I was scheduled for the 2:00 to 6:00 timeframe on Monday. They called me when they were 20 minutes away and got here an hour early. They submitted the approval request to American Home Shield and by 7:00 am the next morning, I had the email from American Home Shield that told me to go shopping. They had several ovens to pick from or I could go shopping and pay the difference if I wanted a more expensive one. On Tuesday, I picked the first one that it showed and on Friday morning, they were here at 8:00 am sharp with my new oven. A $2,000 double oven cost me $100 to get it replaced. This was my first claim and it was amazing. I pray that if I need anything in the future, it will be as amazing.

The claims process for the garbage disposal was very good as always. I called in and very shortly, I had an email back. It said that it had been assigned and told me who was assigned to. It was over a holiday weekend, so it was a little bit slow getting done but that was fine. I expected that. Having American Home Shield gives you a comfortable feeling that if something goes wrong, you're gonna get somebody to fix it. You don't have to hunt for your own plumber or work people.

We bought a house in Tampa and moved here. After moving in, we noticed there was some water on the floor around the toilet. I called American Home Shield and they sent Sigmond Plumbing out. They took the top off of the tank and the hose that feeds the water in the tank came loose and sprayed water everywhere. So, they assumed that that was the problem. They thought it was spraying against the lid and it was leaking down to the floor. So they put a new hose on there and they left. We thought that was the problem.

We've had two contractors come out to fix our refrigerator and we paid two deductibles. The first one was able to fix one problem. The second one to fix our ice maker came and replaced something that he said was wrong and that wasn't apparently wrong. Then he was extremely sexist, condescending, and not wanting to make eye contact or speak to my wife. It made her a little uncomfortable. I usually work from home, but I was out that day. She tried to ask questions, and he just ignored her and took phone calls while they were talking. Just very rude.

The spa filter got a crack in it and a tech from David's came and tried to patch it but it didn't work. It started leaking again. We had to order a new one and they put it in. But we're getting our microwave replaced and I had a really expensive microwave. They sent me one that was like 300 and 500 and they only sent me one of the convection ovens. I kept asking them to send me more and they haven't. Nobody is communicating. I would try to get through and I would be on hold forever. Then, when I would get through, they would tell me the same thing and send the same thing again.

I had a refrigerator claim recently but the tech didn't resolve the problem initially. When I called them out, I told them what I thought it was. They thought it was something different. They fixed something and replaced one part which they had to order, wait for it then bring it back in. They said that they would follow up the next day to confirm if it was working correctly, which they did not. I didn't think that that replacement was going to fix the problem based on the diagnostics that I had done and the feedback that I had provided them. Sure enough, the problem was not immediately remediated. It looked to be the case for a day but the original problem persisted. I had reached out to them and left them a voicemail but they hadn't gotten back to me. I had to follow up with them after a week and get them back out. They finally got back out and checked again and something else was the issue so they had to order that part. I'm still waiting for them to get back out and remediate the issue.