American Home Shield Reviews

I used American Home Shield for a problem with my dryer and the claims process was quick. The techs came and fixed it but I’m still having the same problem. They’re coming back today. They replaced the pulley but they have to adjust the tension to get the noise off. Everything has been calm with AHS but they were prompt when I contacted them.

So far, we've been satisfied with American Home Shield's service. Neighborhood Pool and Garage Door came out for the filter. We thought it was fixed, but it turns out it wasn't fixed. We just haven't put in another ticket yet. But I didn't have any issues with them. I had several people. They came out to fix the part that they thought was the issue, and they did it pretty quickly.

#1 Garage Door did a good job as far as doing what was necessary to get to do it back working again. Everything was fine and functioning now. It's been a good experience with AHS, too. They were worth my time and I appreciate them.

AHS is easy to deal with. We just call them and they do the work in the background. We're so busy so it really helps our lifestyle. Also, they're very compassionate when you call them and I love that. Then, they're quick to get somebody over and we've had great experiences with the vendors.

Every time I've used American Home Shield, it's been seamless, very quick, and very simple. We had some electrical issues and outlets that weren't working. Ideal Services came out and they were great.

I like American Home Shield. The online portal makes it super easy to request a visit and the turnaround was quick. We just bought the house and the dishwasher was not working. It felt like it was on fire, so we got that checked out. It was a simple fix and the tech was professional. He said he was gonna be there between 7:00 and 11:00. He was in and out before 8:00.

I had a range and an over-the-range microwave claim that TBL Appliance Services came out for. They were very efficient and timely and everything is functioning perfectly now.

The clothes dryer wouldn’t turn off. The tech came out here and he was very efficient. He took it apart, found out there was a problem with the computer within the thing, and he said they don’t make them anymore or the machine is too old. But he was able to fix it in a way that it's working fine now. The tech was very good. However, the overall claim process with AHS was a nuisance. I went through a lot of hoops to get to somebody.

I used AHS recently for a refrigerator repair and the contractors that they sent were very professional. So, I was very pleased with them.

The claim submission process has been very smooth thus far. Recently, Westbrook Plumbing came out and the issue seems to be resolved. They got everything done in like 20 minutes. The only thing I would change with the process is getting a list of service providers I could choose from. I had an air conditioning claim and I was assigned one but when I did research, they did not have good reviews. And it was from a provider who was an hour and a half away from my house. But I got that fixed right away.

American Home Shield's process was quick and smooth. They had someone out to change the locks to our doors. Everything is working well.

I had an overflow in my attic and it was a pipe that was sticking straight up with nothing on the top of it and it was gushing out water. So, I called American Home Shield and Anders Air Conditioning couldn't come for three days. I found it in my closet. It was coming through my vent, but it was just dripping. I thought, "Where's this coming from?" When I went up in the attic and looked, there was water all over the place. That was when I called. When they said they couldn't come for two or three days, I thought, "Okay, I've got to figure this out. What's going on?"

We had AHS back in California for two years. Then, we moved to Texas and California. We've been out here for seven months. So, we had AHS for about three years. We had a few bumps in the road with them. It's been a little bit hit and miss. It was a lot better when we were out in California. But with the new property, we had some issues with transferring the service over. There were a few complications. But, it's been manageable. We had some leaks recently. The company they sent didn't do a good job in communicating or responding or the actual work. So, we had AHS re-issue the order. The Lindsay Company came out. They were very prompt and responsive. They fixed the issue for us to our satisfaction.

AHS's service is pretty good if you can get the right person to talk to. They could stop sending our calls to overseas reps because they don't understand what we're trying to say and it makes it worse. It's like a never-ending loop. But AHS has done well for us and we haven't had any issues getting things repaired.

My AC wasn't working properly and AHS responded within 10 minutes after I filed a claim over the internet. I'm very satisfied with them. Also, the contractor, Air Majesty, was good.

The initial issue was the belt in my dryer. It would go on and get hot. It just wouldn't spin. I spoke to American Home Shield on the phone and they just asked me what was going on. I let them know what I was experiencing. I received a text saying what company would come out and what times they would be there. When they came, they pretty much confirmed it. They found out the belt was ripped. It went smooth and efficient. I've been an AHS member since March. I used the service a few times already for tune-ups to my HVAC as well. I would recommend them.

I got a prompt response when I submitted a claim for the toilet. Someone was immediately contacted to handle the job. The service provided by the tech was excellent. He’s experienced in his job. He was also friendly and willing to pay attention to what was happening and was able to offer a solution for it. He put a snake in it and it was a wipe that was stuck in the toilet and he was able to bring it out. However, American Home Shield charges 100 bucks. If I should report on that plumbing work, I’m gonna pay 100 bucks. If I report any electrical problem, I’m gonna pay 100 bucks. So, that limits my satisfaction with this policy. If they can reduce the 100 bucks, that could make sense.

All of a sudden, I saw puckering in the wall and I knew there was a leak somewhere in the bathroom. I called American Home Shield and they set up someone right away, which I appreciated. I didn't have to wait a long time before the two repair guys came out. They came out the day and time they promised they were going to come, and they immediately determined what the problem was. They found the leak, drilled in the wall and tucked little sections out on two places. They did a good job on this. American Home Shield had sent their company several times before. Sometimes, I called them and I'm not that pleased with them, but I was very pleased with these two guys. I’m waiting for the person that AHS is gonna send out, Ample Home, to finish repairing that. Overall, this experience was very well handled. I've been with American Home Shield for a long time and I would highly recommend them.

We had an AHS warranty at our old home and we had no issues with them, so we set it up for our new home as well. Recently, my dryer stopped working. We called AHS then the guy came out and he knew exactly what he was doing as far as getting it working again. Aside from that, we had a washer problem a while back and AHS gave us a brand new one. They couldn't fix it and the guy said that it wasn't worth fixing. All in all, American Home Shield is pretty good.

The pool wouldn't turn on. American Home Shield sent Pool Buddies and their technicians came out pretty quickly. I’m very happy with them. They were excellent.

My refrigerator froze up. The tech came a few days later and got it done that day. He had to defrost the refrigerator and put a line in. I had no problems.

The AC's motor broke and I called AHS. At first, they couldn't send me anybody and it was a week wait. I had GVEC as my electrical provider and they do air conditioning and heating as well, so they came out and diagnosed it for me. They told me what was wrong with it and how much it would be to repair it. Then I called American Home Shield back and today, I had another company come out. Their guy was in agreement on what GVEC said was wrong with the AC and he repaired it. He had to replace it and I was charged $75. The guy that came out was knowledgeable and knew what he was talking about. But when I called AHS for this claim, the customer service rep that I spoke to was not that great and didn't respond quickly. I was unsatisfied with their customer service but once the contractor got involved, the experience was streamlined.

I was having problems with a couple of different things and every time, it seemed like the breaker flipped, so I thought it was the breaker. Apparently, it wasn't. I had a house burned down because of electrical before, so I'm afraid of electrical issues. When I had two problems in the house at the same time, I thought maybe it's in the electrical. The home warranty company sent out an electrician first then when the electrician left, he said, “I'll let them know. And they'll have somebody else come out to fix the microwave.”

The tech was very professional, kind, and sweet. The pump wasn't sucking the water from the pool, and he opened the shuttle valves and disassembled the motor and put it back together. It took him 30 minutes. The claims process was very good, as always.

AHS's automated system doesn't respond very well. It asks a bunch of stupid questions. So, I just end up trying to talk to a live person. Everything usually works fine when I submit a claim and customer service is usually pretty good. Sometimes it takes a while to get a hole of somebody but they work. I had a problem with my refrigerator. Because of my schedule, it took a little bit of time for the contractor to come. They were professional, had their mask on and told me what was going on. I explained what was happening, they looked at it, and they knew what it was immediately. It was just a clogged drain and the techs fixed it really quickly. Having a home warranty saves money. You got to pay some money every month. Sometimes, you don't use it, but in the long run, it more than evens out. I'm very satisfied with AHS.

American Home Shield sent TLC Appliance Repair to fix the washing machine. It was leaking. I went online and made a claim for AHS to have somebody come out and look at it. The website's pretty easy to use. You really can't go wrong. You just put down what it is, and then they notify you that they've got it, they accepted it, and who they notified. They give you the number to the company, so you can either call them yourself or you can wait for them to call you.

American Home Shield sends out contractors that look like they try and get bids for higher jobs, for stuff that's not even accurate. They've done work on my AC every year for the last four years. They keep saying it's just the thermostat and they change it, but I don't understand how a thermostat goes out every summer. One time we had to wait because TJ Morgan couldn't fix the thermostat right away, not until they got approval. I was in a house with a six-year old daughter at the time. It's in the dead heat of the summer, so we paid for the thermostat to be put in, then the contractor was supposed to send the bill to American Home Shield for us to replace our $100.

My air conditioning went out and while the air conditioning man was there, he found that I had a water leak underneath the house, so I also put in a plumbing claim. I paid a $100 deductible on each one. Parts were ordered for the heat and air system to make the repair then before it was over, I had to pay almost $500 out of my pocket even though I had the Home Shield insurance. I wasn't pleased about that. They said it was for refrigerant and there's refrigerant in every system.

AHS should hire companies that give clients a better timeframe when they visit. When they tell me that they're gonna be there from 8:00 in the morning to 5:00 pm and they give me only 30 minutes a call in advance, there is no way that I'm gonna be able to make it. They have good service but if they could reduce the time frames to at least two hours, that will be very helpful for everybody. I can set up my schedule and coordinate with my customers because I'm working too.

A technician fixed my dryer that was squeaking really bad. However, I was supposed to get my heating system serviced thru American Home Shield. But it is oil and I found out that they don't do the tune-up with it. That wasn't as nice as I thought it was going to be. I ended up getting a heating company to supply the oil and tried to get them out here to do the tune-up. I would have preferred that American Home Shield would have the tune-up service for the oil furnace.

I like American Home Shield’s service but I didn't like that they increased my premium last year by $21 without informing or asking me. I let it pass because it was the pandemic and I didn't have the energy to fight it. If that was to happen again, it will be bad. I'll leave and go somewhere else. At this point, I haven't had a chance to sit down and evaluate other plans and look into maybe Choice and see. If AHS was there to let me know and give me a valid reason to increase the price, I could have done it. But they just charged the bank details on file without letting me know. That was a blow below the gut. In insurance and everything, it happens once in a while. You ask and you talk back and forth and say why it's going to go up. But just without notifying me sucks.

I had some leaky pipes and I submitted a request online to American Home Shield. The techs fixed it and took off. So, it was all very quick and I’m satisfied because it’s not leaking anymore. The techs were very nice and easy to work with. I have been very pleased with AHS’ responses so far. Our air conditioning is a big-ticket item and we haven't had any problems with it yet. But that's the one we're worried about the most that they wouldn't wanna work with us. But other than that, so far, so good. We're very happy with it.

I submitted a claim through the website of AHS. The website was fine and easy to navigate. There was something going on the outside air conditioning unit. The blade had fallen off the motor. The tech came by and reattached it. I was pleased with the service provided by the tech. It was a pretty efficient, short process. I was glad that it wasn't any more serious. It was fine.

Metro Air came out to give me a second estimate on a part that AHS wasn't going to cover and the service was great. I've had AHS on and off since 2004 and it has always been a great experience. I really wish they could help with an air conditioning issue, though.

I had a couple of recent claims to American Home Shield. One of them went pretty well and one of them was not so well. There was a situation where I had a leaking pipe over the weekend. They told me that they had somebody available that could do an emergency sort of repair, and that didn't end up working out. The company that they asked me to talk to was only open Mondays through Fridays. I didn't get a phone call back until the following Tuesday. If you have a leaking pipe in your roof, you should get that addressed immediately. So, that wasn't a really good experience.

About two weeks ago, I had a plumbing issue and American Home Shield sent out a plumber. He found the cause of the problem and had to cut the sheetrock out in order to access it. They determined the cause of the leak and got that fixed. A week ago, I called back to American Home Shield because part of the contract is that they are to do a rough patch on the sheetrock where it was cut. They assigned it to a contractor.

Do not even think about American Home Shield. We got a water heater that's about to explode and we called them the day before yesterday. They sent somebody out yesterday who just came in, looked at it and said, "Yup. You need a new water heater. " After they left, I hadn’t heard a word from anybody. That was 1:20 yesterday afternoon after my wife stayed home.

I'm impressed with AHS. I had an issue with my heat and cooling unit, and they handled it. The claims process went really smoothly and the tech was very nice, timely, and thorough. So, I'm happy with them.

Every now and then, I meet people that work harder than others as far as the customer service is concerned. But as a whole, we've had American Home Shield for some years now and I love it. Being paralyzed, AHS helps me feel empowered because I can just make a phone call and get someone out here. I have a plan that does appliances as well so I love that aspect of it.

I set up an appointment online for a water heater and a technician came promptly. He notified me about an hour before he arrived, letting me know where he was at. He came, checked it out and fixed it, and off he went.

American Home Shield has been good and I've had no complaints thus far. When my AC was leaking, I scheduled an appointment, paid the $75 then someone came out to take a look. Three weeks later, it started leaking again. I made an appointment and didn't have to pay again because it was the same issue in 30 days. The home warranty company sent someone else out to fix it this time. He did a coil cleaning and I haven't had any issues thus far. Both of the techs were very professional, on time, and seemed very knowledgeable about what they were talking about.

There was water in the basement and I wasn't sure where it was coming from. But I had already had it checked out from an independent basement company and they said it was not groundwater. They said it was the furnace, but it turned out to not be the furnace. It was the air conditioner. I texted in the American Home Shield website what type of claim it was and it gave me a bunch of selections. I got a text message that evening. I got another message the following day, assigning the person, and I got a phone call from them. They gave me the window. I was home and I got a phone call 15 minutes before the appointment. He told me he was on his way and he would be there shortly. He was very professional, took his shoes off, got right to the issue and looked around and outside of the air conditioner, and fixed the problem.

I went outside in the garage and saw water coming out. I called AHS immediately late on a Sunday evening and at around 8:00 on Monday morning, someone from Your Texas Plumber was here. As soon as the plumber saw it, he said the water heater was done. The next day, they came, shut it down, and cleared it out. Then, the next guy showed up with the brand new one. He hooked it up, made sure everything was running properly, and it was good to go. Everything worked faster than I thought it would and was more efficient. It's pretty awesome to pay a certain packet to get these things done. When something like a water heater goes out, it's a significant thing to have to pay for so we were very happy all-around with the packet we paid for versus having to buy one on sale. My wife and I were very pleased how things went down overall.

The tech went here, checked on everything including the fridge, the oven, and the dishwasher. Then he said that he would let American Home Shield know about the fridge, that it needs to be replaced because it's not really working. We followed up this morning and the rep said that she emailed us. She also told us that we need to wait 24 hours for them to answer. Other than that, we love American Home Shield and I recommended them to my aunt.

American Home Shield is excellent. I have two properties, and both of them are covered by them. My water heater broke and the plumbing company fixed it. They had to wait for the new water heater to show up at the facility from American Home Shield. Once they shipped them that water heater, they were good and came out immediately. It was awesome.

Moreno Plumbing came out for a claim. The process took a couple of weeks because the tech had to order a product. But they got it all taken care of and everything came out good.

I'm enjoying American Home Shield’s service really well. They've been able to help me each time that I've asked them. I've used them for my dishwasher and fridge. The repair people that they sent out could not fix them. So, they ended up helping me get new ones. As far as doing claims, I go online and I request for service. I pay my deductible automatically. The next thing I know, they're sending me an email telling me who my service would be. Overall, American Home Shield will come to your knee when you need it. They don't wait around. If you put in a service claim, you get results right away. I would tell my friends that they need to go and get AHS.

The person came in and did a bunch of work on the refrigerator. He was nice, polite and did what he had to do. The refrigerator was not making ice when he came, which I didn't know. Then he said he fixed something but it's still not making ice correctly. It was still an okay service although I have to pay another $100 to get the refrigerator looked at again. I’ve had other repairs through American Home Shield and majority of them are okay. But you should make sure that you can reach out to the company and not go through AHS again.

My recent claim with AHS was for a clog in our sink and garbage disposal. Premium Rooter came out to repair it. The plumber was great. He was a professional guy. He resolved our issue with no issues and no problems at all. We’ve always placed claims online with AHS and they've always responded quickly. We've had a few claim items, claims that we've had to put in for little things in the house, like the air conditioning unit, our compressor for our air-condition and electrical things in the house when things go wrong. We've had great service with them. The only time we didn't have an issue resolved was with an electrical issue and we understood. I was very satisfied with the care that we got from AHS.

The technicians who came for the plumbing claim were very courteous and they told me what was wrong with my toilet. They sent me a text saying they were waiting for an authorization number to get me a new toilet. They installed a new one and it worked. But the toilet stopped up again. It's probably the apartment I live in as it's old. I encourage you to purchase American Home Shield because it's really good when you’re having issues. Even though you pay for the service each time, it's better than having to call a plumber to come out and they charge you $100 an hour.

I had a garbage disposal go out and American Home Shield replaced it. The techs were professional. I've only had American Home Shield come out here for minor things, but when it came to something major, it took a long time for them to get everything taken care of. When it came to getting my AC replaced, it was very poor communication between the contractor that they sent and what their responsibility was supposed to be. It was in the dead of summer and I constantly called back and tried to figure things out.

I was enjoying American Home Shield's service in the beginning because with the first ticket request I put in, someone was sent out within a day. But I have that same ticket reopened and pending and it's been three weeks. I'm not really thrilled about the fact that it's been 15 days and I haven't had air conditioning. It's been hot and humid. I keep being told that the approval is pending and they'll reach out to me. But it's been two weeks and it's kind of frustrating me. It would be great to get phone updates when there's a ticket because I don't really have much of an update on the online portal. I find myself asking what to expect with the timeframe instead of being told that automatically.

We just purchased the house and requested rekey service from AHS online. ARCO Lock & Security came out and the tech was great. AHS did a great job and it was very professional.

The dryer was working, but it wasn't providing any heat. I called it in on Saturday and the contractor came out on Monday. The company that American Home Shield sent out was good about giving me information when they were on their way, how much longer they would be before they got there. The tech came in and took care of the issue as quickly as possible. He did a good job.

The claims process is fast. I just go online, list what the issue is, and within at least 24 hours I get a call back from some contact scheduling an appointment. We had a water heater replaced and they did some maintenance on the central air unit as well. Recently, there was a stoppage and a leak upstairs. The repair people fixed it and everything's fine. I haven't had an issue with American Home Shield at all and I've recommend them to other people.

Doing claims with American Home Shield is really easy online. We had a claim recently and Kevin came out. He was great. In fact, on other places that we have that are not under a warranty, I call Kevin. At the place he was called for first, it was for a dishwasher. The pump is someplace between 8 months and 18 months coming in so I now wash dishes by hand. Having a home warranty is pretty carefree for anything that goes wrong. You just go online and submit what the issue is. So, I don't have to go find a contractor. AHS gets a contractor, they come out and take care of my issue. I have a copay for that and they fix it, and I know it's guaranteed and I get on with my life.

The air conditioner wasn't working right. You set it in one setting and it would go to a different setting as soon as you get two seconds later. When Dave, the tech, came out, the fan was broken and there were different things he showed me that had to be thrown out such as the plastic part that was already melted. He showed me piece by piece what he was doing, and explained step-by-step and showed us what was wrong. He was wonderful. So far, everything is good and I hope it stays that way. I got my son, my grandson, my other grandson and anybody in my family to join American Home Shield. I'm 85 years old and to me, it is peace of mind. It's so much a month, but at least if something happens, I don't have to go looking all over the place to find somebody.

The air conditioner would come on, but it wouldn't cool the house. I could see the lines on the unit were iced over. When the tech came over, he found out that the air handler inside the garage wasn't blowing. So, that was why the lines were freezing up. He did a really good inspection, looked at all the different components and found out that the panel that powers it needed to be replaced. So, he had one on hand and replaced it. It was really great. He answered all my questions as I was asking them as well. It was easy going through the claim process of AHS. There’s a PDF to show you what you need to do and what to expect. It was seamless.

I'm satisfied with everything so far with AHS. The microwave stopped working recently. Someone came out and assessed it. When he sent his report in, he said, "We have to replace it. We're not gonna repair it." So, the process went fine. The only thing was that I didn't get a call to schedule the install. The guy called and said, "We're 15 minutes out." I said, "What? You're 15 minutes out from what?" He said, "We're on our way with the microwave." I said, "Okay." But that was fine. Everything's good. I appreciate AHS living up to the contract.

Sometimes AHS does a good job but sometimes they do a poor job. We currently have an open project that's now going on three months old. So that doesn't say a whole lot for responsiveness. It started off with the poor supply vendor. After we went through that, they ended up swapping vendors, which started all over. Then they came back and said, “We'd like to replace it,” except we have to now argue with them over, there's no available replacement. This is a microwave, which we use every day. But the pool stuff company has been quite responsive a couple of times over the last couple of years. The claim process with AHS has also been straightforward. The biggest deficiency is, they don't have information on the supplier they use.

I had an issue with my exhaust fan in my bathroom and the contractor took two days to come out after I submitted the claim to American Home Shield. Everything was resolved quickly.

Kintex came out to repair my faucet. They had to order a new one and came back out when the faucet came in and put it in for me. The tech was very helpful and he did what he came to do. The only thing that happened was the trashcan was unplugged. Once I realized that was the issue, I plugged it back in and everything was working fine. They did a good job in spite of that hiccup. Getting AHS is the best decision I ever made and it has come in very handy for me. I’ve used it four or five times and it just works for me.

It's been really easy to deal with American Home Shield. I've been very happy with that. The people they've sent have provided good service for me. With the AC, they had to put in a new blower motor. It was just one visit. It was on a Sunday and it was raining. The tech tried to wait out the rain a little bit, but he was still on time and within the window that they gave me. Then, he went up there in the rain and did the job in the rain. So, I'm really happy with their service. It sure takes a lot of stress off the things for me just knowing that AHS is there. I recommended them to my son and he signed up. Then, I have another son that's buying a house next month and I've already told him. He's gonna sign up with them after he gets the final papers on his house.

For my plumbing issue, the plumbers really didn't repair anything because they said that everything was still flowing. I had to pay an extra $300 for them to look through that. They put a camera down there so that I could see. Because I keep hearing this bloop, but they said that the water was flowing. There's nothing down there, but I still don't understand why does it keep having that bloop. Because once, before, it had backed up and it came out in my shower, my tub, and the toilet. The issue is still not resolved. It's working. But the thing that I'm trying to prevent is a big massive overflow like it did before. Also, one time, I had a guy that didn't even know where the sewer thing was. He left and somebody else had to come out. But overall, the claim process of AHS has been fine.

There was a water spot on the ceiling right below our AC unit, so we knew it was the unit leaking. We had two vendors come out and the first one was a joke, so a second one, Haskins Heating, had to come out. There were two gentlemen, and they were both professional and explained everything. They replaced a pipe in the attic and did a good job. AHS has been great, but I wrote in on the the first company and asked them not to send them out ever again.

We had a tankless water heater that went out and they replaced it. It was pretty awesome. We've also had things like servicing for our washer and dryer. Also, when I need some repair work, I just pay a $100 deductible and AHS takes care of it for us. When we get our new house, I will be signing up again. I'd tell everybody I know who is buying a house that if you don't have AHS, you need to get it. It's very simple, quick and easy to use. I go online, I make a request and within 24 hours, I have somebody scheduling to come out. I highly recommend them to anybody.

Our heater was not coming on and we kept hearing a noise every time we turned it on. The contractor who came did an awesome job. They went out there, looked to see what the problem was, and figured out some type of piece that went bad and they needed to replace it. They let us know that they were going to order the piece and were gonna be reaching back out to us to set up an appointment which was what they did. On the day they were supposed to come, something had happened with the gentleman that was supposed to come out. They ended up calling us and letting us know and we did it for the next business day. They came and fixed everything. I was satisfied.

American Home Shield repaired one of the burners on my stove. It was smooth and easy. The techs were professional. They had to come back because they had to order the part. The warranty saved me some money as opposed to having it repaired on my own.

The machine that pulls the chain to the garage door broke. It was being pulled, and as it was being pulled, I heard like a snap. It stopped working. We called American Home Shield and the claim process was easy. We've never had a problem with them. The contractor had come up before, so I kind of knew them. They just emailed. The technician was the same one that came when we first had issues. He was pretty sharp. He kind of gave a lot of information as far as what to do, what not to do and stuff that the homeowner can do. Whenever the conversation arises about home repair and all that kind of stuff, I mention American Home Shield.

My garbage disposal wasn't working. I could turn it on, but it wasn't moving. I tried to reset it but it was still not working and it was jammed. It took the repairman a lot of strength to unjam it and it's fine now. He was very efficient and mannerable. I've used American Home Shield a couple of times in the past and they went well too. One was when one of my toilets was leaking. Another one was for my garage door that wouldn't open. A repairman came and it took him two seconds to fix it. When my dryer died on me, American Home Shield replaced it too.

Sometimes, the claims process is easy. Most of the time though, it's a problem because you end up having to have a second person come out because they don't really plan ahead of what kind of appliance that you have. So, it depends on the situation. American Home Shield should improve the transparency of what it is that they cover and don't cover. I had trouble with the coverage twice. American Home Shield doesn't replace the item with the same quality item that you have. They replace it with the cheapest quality item of that sort. If you had a 12-year water heater, they'll only put in a three-year water heater. Also, they won't cover the refrigerator fully for what brand it is.

We called in for the refrigerator. The icemaker is not working. And the dishwasher just needed to be mounted. The process was great. But the follow-through was terrible. The tech hasn't completed the work order. This was three and a half weeks. I called today to check in to see what the status was. And they had it closed down like it was completed. So, they're investigating as to what all was going on. The technician had to order a new motor for the ice machine or a new icemaker, whatever it may be. But I'm a bit worried about where it is now. If he ever did order it, do I need to wait another two weeks or what?

Their contractor A&E Factory Service stated that they have ordered parts for my washer repair but never arrived to the appointment to look at the washer or never called to ask diagnostic questions about the problem let alone get the ordering info ie make model serial number to order parts. And had the nerve to call and say he would be there at 2pm but never arrived. Then upon my complaining, emailed a false signature that was never obtained from anyone at my home or anyone I have ever heard of. Then they ordered parts as if they came, plus rescheduled my appointment for 10/25/21 to wait for parts that again to date have not been diagnosed as needed.

I didn't have a very good time when I called American Home Shield this time because I called in for three things in my house with the plumber, and whoever took the call didn't write the two issues down. I told the rep, “The call is being recorded, so why don't just look back on the call and you will hear me say what I needed?” But nobody did. I had to get my tub fixed so I had to pay another 75 dollars to have the man come back out. That wasn’t right. It makes you wonder if the reps just tell you that they're recording the call. Because if they recorded it, they could go back and check it, and then I had no reason to try to weasel my way to get another thing done.

The drain was draining slowly and the contractor came out in about a week. They were very professional and knowledgeable about the work they needed to get done.

I've had Home Shield now for two years and the experience has been that it usually takes a long time to get things fixed. For instance, the guy came out last week for the air conditioner, took a look at it, and told me I needed a part. A week later, he was back to fix it. But meanwhile, we were a week without air conditioner, and that's generally the issue. If I had called a guy directly, that would have been fixed within 48 hours or maybe even less. But when I go through Home Shield, it takes a lot longer for it to get fixed. Luckily, I have a big house, so I've got a three-zone system. However, that's the air conditioner that cools our bedroom down, so we had to find other places to sleep in the house. It was an inconvenience. But if I'm in a two-zone or one-zone house, that's miserable.

The technician was excellent. My freezer wasn't working on my refrigerator and he assessed it and ordered some parts through American Home Shield. Once he got the parts, he called me, set up an appointment, and came right over. He was very efficient and knowledgeable.

I've been happy with American Home Shield so far. The process going through the claim is simple. You call them and they decide what kind of problem you have and charge my credit card $100. They notify a person who notifies me they’re coming out and they come out and do their job. I had a water dispenser in an icebox that was no longer working and the tech came out and investigated what was broken. He ordered the parts, which came in a few days, and he scheduled to come back out. He called me ahead of time and came back on Tuesday. Within less than an hour, he was out of there and the problem was solved.

I had an electrical issue and I was charged two deductibles for that. I just saw on my credit card where it was refunded yesterday and I was told that I was delinquent on my account. They supposedly are handling it through accounting. But my plumbing claim went well. I had some faucet handles in the shower that were not working right and were squealing when I turn them. APW Plumbing was sent out for that.

The door was locking on the machine. It wasn’t unlocking and spinning. I called American Home Shield and their rep was very helpful. They originally wanted to give me a contractor that I didn't wanna go with because they had bad reviews. I requested Precision Appliances because I worked with them in the past and I liked their service. They're really excellent.

I went on the site, logged in, and put in three different issues. The seal around the dishwasher was not working properly, one of the heating elements on the top of the range was out and in the oven, the convection fan was not working. Using the site isn't inconvenient. The only thing is that American Home Shield always asks me for the brand, which is something they need. I took pictures of them and saved them on my phone because I just don’t remember.

The claims process has been more than easy. I requested service for the repair of the garbage disposal and a slow faucet, and the plumber was professional. I also requested service for my AC, but the repair man didn't come.

I've had a couple claims for plumbing recently. The one where my faucet was leaking was great service. On the other hand, I wasn't able to have my water heater covered because it's not listed on the things that I have coverage for. I made a claim this weekend as well and had to cancel today, but that was at no fault of anyone. It just didn't work out. For the most part, American Home Shield's service has been good and I would recommend it. It's been well worth it for me. However, I had one service call where I paid the $100 fee and the repair company came out and serviced my air conditioning. I was charged quite a bit more for the service than I was expecting and I had them out twice. I sent some feedback after the service saying it was a bit more expensive than I thought it would be and I never heard anything back. The other times I've had people out though, I just paid the $100 and I've had quick and reliable service.

The contractor was supposed to come out today but they called me back and they are coming out tomorrow morning. But the last service that I had on my refrigerator was excellent. The service person knew his stuff and was quick doing it. Hopefully, the guy coming out tomorrow would be just as efficient. The claims process with American Home Shield is simple but I live in Lake Wales now and it seems like they have a difficult time trying to find people because I'm out in the country a little bit. This plumber is coming from a long way away and I'm surprised that they couldn't find a plumber that was a lot closer to me that can do the job. Still, I tell everybody that AHS is a good deal, which was why I continued it for another year. One breakdown is gonna pay for it.

The trash compactor was leaking and I did everything online when I submitted the claim to American Home Shield. The problem was solved after the contractor came out.

I've used American Home Shield's service to have my locks rekeyed and so far, it's okay. The lock company was great. They were helpful, fast, courteous and knowledgeable.

My air conditioning unit wasn't cooling and the repair company found that the Freon level was low and there was a leak. They were very professional. However, American Home Shield doesn't cover Freon and I had to pay for $1,800 out of pocket. It still wasn't cooling after that and it wasn't even very hot weather. When they came back, they found a new issue they didn't find the first time, which was funny, so I didn't call them back. We would have just paid for a new visit next summer when I needed it to cool down again. For the second time, they’ve swapped out a circuit board.

Our microwave went out. We could hear it on but it wasn't heating up enough. A tech checked it and told us what was wrong with it. He wouldn't be able to fix it so American Home Shield would be replacing it. I got the email and they wanted us to pick which one we wanted. Techs then came and put it in.

We got American Home Shield because our daughter has them and she's been really pleased with them. Recently, our dryer-heater went out and our washer was having issues. The seal on the door was crumbling. The technician who came was efficient and got it done. He was very good at what he did.

My water heater was leaking. Putting a claim in with AHS was really easy. They emailed me and said that someone would be coming out. They sent me their phone number. The tech that came out was great. He called me to see if he could come early. He came on Labor Day and I was so surprised that they would even be working. I've been without hot water for two days and he fixed it within 45 minutes. The experience with AHS was great, too. Everything got handled right away. I was very happy.

I have four houses insured through American Home Shield and two were not until this year. My general experience with American Home Shield has been positive enough that I moved the other two to that. Two of them are rental houses, one is the house I live in and one is the house my daughter lives in. However, I feel like other than going online and asking for service, I have no way to ever call and ask a question. I can ask a question to the service provider, but I can't ask a question to American Home Shield and there had been a couple of times when I wanted to do that.

American Home Shield has done an excellent job for me. NB Plumbing came out and did our toilet in our master bath. It was not flushing. They ended up replacing it. I mention American Home Shield to everybody who's going to buy a house.

I'm happy American Home Shield. I called them when we had a problem with the air conditioner and they said they'd assign somebody to take care of it. That happened and we've got it taken care of.

With AHS, submitting a claim was easier when the problem was not a heat pump for some reason. And I didn't know until this last time that I had to call the tech myself. I was told that he was going to do it, but I didn't know if he knew or not. I hadn't gotten a phone call, so I called him. When he came out, he took it apart and fixed it. Since then, it's been working great.

I put in a service call, the guy came out, took care of me, and I was all set. A lot of people look at the quantity, I look at the quality. And American Home Shield gave a great service. They took care of my repair and I'm one happy camper. Things happen, it's out of my control and at least I know that I have some sort of backup plan in force that I can say, "Well, you know what? The day just ain't my day-to-day. But guess what? I can make a phone call and have this taken care of." When I got that in the background, I can't go wrong.

American Home Shield sent a service guy twice, and it took them four tries before they decided that the refrigerator had to be dumped. They couldn't fix it. They replaced it but not with a GE because we couldn't find a GE. The bigger the company is in terms of a home warranty, the better off you are. A small company doesn't have enough customers that they hesitate in replacing things. A big company like American Home Shield could do it easily. Once the decision is made to replace something, it will be done. They're not gonna hesitate to do it if the serviceman said that's what it is.

Some years ago, we had a plumbing company come out that turned out to be incompetent and wanted to upsell us a bunch of things. They said they have to tear out the entire shower and replace it with some cheap shower fixture. I told them not to do that. I had to run around and find the valve that they needed. When I got that, I rescheduled them to come and install it. But that's not my job. We eventually got them to do the repair that needed to be done. American Home Shield refunded the copay that we had already paid. But it was a real struggle. Recently, we had a problem with the ice maker in our refrigerator. All Valley Appliance came out and originally replaced it, and the problem didn't resolve. They had to come out again and figured out that it was the actual water valve. We've dealt with All Valley in the past and we've been very pleased with them.

I had a hot water heater that didn't give me hot water. The contractor that American Home Shield got came out the next day. The part was replaced, I got hot water heater, but a week later it stopped working. The tech came back out with more additional parts, and he brought everything that he thought was needed to repair it, which he did. And everything is working fine. The plumbing, especially the guy who did the repair, did an excellent job. And he was very well-versed in what he had to do.

My water heater went out so I called American Home Shield and they got Honesty Mechanical. I called Honesty and they came out on the same day. They told me the water heater was damaged. They reached out to American Home Shield and I had to wait. But once Honesty got in contact with them, I received my water heater a week later. But I had to pay $1,036 out of pocket and I felt like if the water heater was damaged, everything should have been covered.

I have a 30-year-old air conditioning unit that went out last month and AHS replaced just a piece of the compressor in it. But now, the air cleaner has gone out. The air conditioning man tried to tell AHS that it’s a 30-year- old unit and they needed to go ahead and replace the whole thing. AHS used to be good but now, they piecemeal everything to pieces and I end up paying more than what they pay for everything. Also, they were gonna replace my faucet with the contractor’s $29 faucet when mine was a $300 faucet and it says it must be a light brown color. When I finally got through to the people that did the replacements, I sent her a picture of my faucet and she said there's no way they should even try to do that. They’re just ripping people off right and left. I got two things I'm getting fixed and then I’m dropping them.

The claims process is good for the most part. But oftentimes, if someone has to pay for some of the services separately, those suppliers are very expensive and out of market. My water heater failed and the appliance service said, “There are no parts available in this unit ‘cause it’s end of life.” American Home Shield paid $500 for the hot water heater, but at the end of the day, the appliance service charged $2,000 to do the installation and some other things. They charged more than what it would have cost. I had another plumber that did the same thing for me at a different house, but that one hadn't been covered, and it was $500 less. That didn't even include the coverage that American Home Shield provided for the new water heater. The coverage seems to be good, but if you gotta have service, they’re very expensive.

My indoor Whirlpool tub went on, but I figured out that it probably did because the cat jumped out on there and pushed the button. I didn't know why it went on by itself. I was outside and I heard this noise. And I thought, "Well, maybe it's my air conditioner." I went in and discovered it on and we are not supposed to run it without water in there. Now I'm probably going to have a $100 charge just for the contractor to figure out that there was nothing wrong with it. So I hope that doesn't happen. Other than that, I replaced my air conditioner myself. It was old and ready to fall apart. It was included in the American Home Shield warranty.

The claim process at AHS was good. The contractor for the AC claim was very good. His service was prompt. I didn't have to chase them. They were very on time and they fixed the problem. However, sometimes the vendors that AHS hires are not doing a good job. With a previous claim, the vendors weren’t very good. They came. They said they fixed it. But they didn’t fix it. They came back in, “We didn’t fix this?” Then, there was a delay. Also, I've read the policy of AHS about air conditioning that they will be paying $10 per pound of Freon and that's ridiculous. Freon is $130 per pound and AHS is paying $10, that’s a slap in the face.

About a week ago, we called and set up an appointment with American Home Shield for our water heater and they reached back out within 24 hours. Then, they had the contractor, Air Pro Master, out the next day. Air Pro Master first called to let us know that they were there and the tech, Javier, said that he was masked and all that business. He had been here before looking at one of our problems and I recognized him. He's very professional and by the book. He agreed that the water heater needed to be replaced because of the leaking.

I called in reference to a leak within the AC unit. We had a large leak in the evaporator coil. I called American Home Shield and they sent somebody out and did the diagnosis, and quickly assigned a contractor who came to the house and looked at the problem. After I agreed to pay the fee that would not cover under my insurance, the contractor turned around and scheduled an appointment. Later on, somehow, the contractor called me and rescheduled the appointment until four days later. So, by the time that the contractor called me and scheduled an appointment, I had to wait eight days without AC, and it's in Beaumont, Texas. That's hot and humid. I had to wait from Monday to the next Monday for the contractor to send out their technician.

I used AHS once so far and I was happy with it. The response time was very fast. The service tech was out there the next morning. So, I put the call in the night, and the next morning, they were there. They fixed the issue. AHS is good to have for homeowners.

My AC wasn't working and the techs thought that there was a leak in the lower unit. They opened it up and found that it needed to be replaced. That claim went good but not my refrigerator. I had one guy come out and he said my compressor was trashed and he said he would tell AHS. But AHS said that they needed someone else to come do a claim to double check it. The tech called me today and asked what was going on. I told him that I didn’t know. He said that AHS probably wanted a second opinion but if it's a sealed system, they don't get into those either. AHS tried to get on the AC unit quick but I just want a fridge and I need it fixed.

When I called AHS to sign up, the lady that I spoke to was very knowledgeable, very polite, and answered my every question. Even if she was reading from a list, it didn't sound like it. It sounded like she was just talking to me like she knows and I felt safe. I felt like my house would be safe in their hands and so far, I've been right because they have done a wonderful job. Carnell Maintenance and Repair installed our new dishwasher. The tech was very professional and very efficient. He did his job and said if I had any problems, to let AHS know.

Our refrigerator kept running. And when the tech came the first time, he said it was the main board. So he had to order it. It came then he came back, took the old board out and put the new one in. The refrigerator is running wonderfully right now. He was very professional. He called the half hour before he came. He was very polite and answered any of our questions. We appreciate American Home Shield and hopefully won't have to use it again. But if we have to, I will give them a call.

Skylite Electric came on quick. They asked me a few questions and diagnosed the issue over the phone. They also had me send them pictures and that way, they had a good idea before they came out. They came fully prepared and brought everything they needed with them. American Home Shield has been great to me since '96.

We have been with American Home Shield for a long time. We had one claim this year and there wasn't much hassle. They fixed the problem, so we didn't have to worry about it. We're looking at our house right now and we're thinking about things that need to be repaired, but there are things beyond the appliance insurance. We have sliding glass doors and on one of them, the roller mechanism doesn't work anymore. We also have a doorframe that needs to be fixed. Those are not covered.

American Home Shield sent Vate Home Improvement and they tried to replace everything, but nothing works. So, they have now replaced the oven. When we placed the claim, everybody was so busy. So, it took a while to get somebody. Then once they figured out what it was, it took a while to get the parts. When the parts came, the parts worked but it wasn't what was wrong with it. It was just a timely process.

There was a problem with my breaker. I called American Home Shield and I received a text and an email stating that the contract was dispatched to Jet Electrical. I then received texts and emails regarding the appointment date after I had made it with Jet Electrical. When the electrician named Ron was on his way, I received notice that he would be arriving soon. Ron was personable and he answered my questions in layman's terms so I could understand them. He replaced the breaker and it was done professionally. He also showed me what happened. The breaker is working as expected. We are waiting for another part to come in to fix the other portion of the contract. All in all, American Home Shield worked promptly and quickly to get my contract filled and with professional contractors.

The dishwasher got fixed and everything was fine. But our oven is still out. The front panel is out and it's not heating properly. The techs came out two weeks ago but we haven't heard anything since. We haven't heard if they're gonna fix it or replace it. We haven't gotten any emails too. But with our past claims with AHS, the experience was good.

Aurora Appliance came out for the icemaker and they were good. I had to do a video conference with them before and when they were here, it took them an hour to fix it. But the other contractor before them was not good. Those techs came out to fix the bathroom toilet, but they never replied back and they didn't do anything. I was really upset with that and as far as American Home Shield, I would not recommend them. Their claims process is a little complicated.

I did a claim for an air conditioner and a contractor was there on time. They resolved the issue. We had another claim on the same air conditioner and they came right out and took care of it. Having AHS, it's nice that we know what we're gonna pay for the year and we don't have to worry about any other big expenses coming. Also, they've been quick. We haven't had to wait for days and days to get service.

I had four service calls with American Home Shield. When Integrity came out the first time for the air conditioning unit, we didn't know which one of the drains went to which air conditioner 'cause we have two air conditioners. They cleaned out both the lines. When the second air conditioner went out, they cleaned out the line again. The problem that they described was a little bit different and that the water had collected somewhere in the system and caused something to go out. But it was the same issue. When I caught it, they came out and sucked the algae out of both of the lines. Then the next guy came out about two weeks later and did the same thing. Also, Integrity, tried to undercut American Home Shield. They came out and said, "Why don't you sign up for our service and we'll just come out and do it." American Home Shield needs to watch sometimes who their contract help is.

I had an electrical issue and after I submitted the claim to American Home Shield, someone sent me an email the next day and told me who the person was who was coming and that he would be calling. The tech called and did a good job when he came.

American Home Shield has been good recently. We had a toilet leak issue and we submitted a claim online. The first time the repair man came, he didn't schedule with us or even tell us he was coming. He just showed up, then he had to come back ‘cause he didn't fix it correctly the first time. Other than that, he was very professional and did a good job. The back baseboard was damaged, but we fixed it. For us, having a home warranty is helpful because my husband's gone a lot. If something breaks, it's easy for me to get help fixing it.

The garage door wouldn’t close. I called American Home Shield and got a wonderful person, and didn't know if my garage door was covered. They looked at my policy, assured me it was, and it was all good. The contractor was able to address it and the repair person was professional and courteous. I’ve called AHS three times. And every time, everything went smoothly, they sent out good people to fix my stuff, and I'm happy with them. I have had a few different companies and AHS may be a bit more pricey, but they are the best.

I like that American Home Shield investigates their contractors ahead of time so that we all know who we're getting and what we're dealing with. OKC Appliance King repaired the vent hood and the tech was very professional, well put together, and courteous. The lights on the vent hood weren't working and the tech took care of it.

I have a cooking setup that goes in the wall as one unit, the microwave on the top and the oven on the bottom. When the microwave went out and the contractor came out, they could not get parts. It just was too old. The tech put all the pertinent information on the ticket and the model number. So, I started getting nervous because I had never had a claim, and I didn't know anything about AHS except the few things I read online. One thing led to another, and they were sending me emails that they would give me a set amount of money for me to find something. I said I can't do that so they sent me an email with pages of options.

So far, I don't have any major complaints with American Home Shield. The last vendor was somewhat difficult because they didn't keep me up to date on the process and what was going on. That has not been the case with Exclusive Appliance Repair though. They kept me informed and up-to-date and we didn't have any problems with them. The first time they came out, they thought it was one issue, and they got the dishwasher working, but it only worked for a day. I was still having the same problem, so they came back out. The repair man diagnosed it and said it needed another part. We ordered it and that part was damaged, so they ordered another part. They're supposed to come out today.

No matter how many times my tenant would change the bulb, it was just flickering. I did a claim and it's been fixed. From what I heard, the electrician was very professional and came in timely.

One of the first calls I made with AHS was for a plumber. I ended up canceling the order 'cause we thought we fixed it. Then a few days later, we were still having issues. I told them to make another order. The plumber in my area was on vacation, so he declined the order. I wasn't fooled or anything up until I ended up calling him the following day to follow up, to see why he hadn't called me to make an appointment.

When the tech T Mayes Plumbing and Heating looked at my garbage disposal, he found a bottle cap from a soda container. He said that was stopping the water from draining so he pulled the bottle cap out. After he pulled that out, he then said the garbage disposal has a leak in it. But it didn't have a leak in it before he came. It never leaked in my cabinet. He blamed the damage on the bottle cap. I went to Home Depot and I took the bottle cap to them. When I showed the Home Depot rep, the bottle cap was not damaged and he said a bottle cap cannot make a hole. For the contractor to say that it's not normal wear and tear is a lie because the bottle cap was not the thing that damaged the garbage disposal. I'm very unhappy with that.

We're waiting for a long time, almost four months, for American Home Shield to resolve our issue with the washer. The CS was telling them the thing is not fixable and we’re calling them almost seven times. Someone would answer the phone and say they'd check. Then every time, we start over again and they'd tell me the same story. Everybody would just tell me to wait for the eighth hour. But we don't have a washer to use and they didn't replace that item, so we had to buy one ourselves. Plus, nobody has contacted me to replace the item and not even have an email. Right now, we have a new claim for the dishwasher. We got the email to replace that and this one is a little bit faster than the other time. But we're still waiting for what they would tell us to do. Our dishwasher is still here and nobody has come to replace yet. All in all, we're not 100% satisfied with AHS.

I like American Home Shield. Right now, I'm having a little bit of a wait time on an electrician to complete a job. It was supposed to be approved through American Home Shield. The electrician had one idea for getting something done when he showed up, and it wasn't quite what we had spoken about initially. Apparently, there was some miscommunication there so he didn't do the job that he came to do. He needed to go and rewrite the order up for American Home Shield for what he told me was about a two-and-a-half hour more labor bill to submit and also more supplies.

When it comes to appliances, I get to select this one guy that I like is reputable. I don't like the idea when American Home Shield picks somebody. I know if I had picked the guy, then I would feel more comfortable. The garbage disposal still leaked at another area. Something happened and the tech fixed it. American Home Shield replaced it.

Having a home warranty saves me a lot of money. I know I'm gonna have wear and tear on the appliances that I have, but I don't wanna have to pay the outrageous amount to repair it. We have a refrigerator in the basement that we couldn't close the door on. Sears came within the week that I made the appointment and they were very professional. They explained how the refrigerator is an old model and that we would get a new refrigerator because they were not able to fix the door. We haven't received the new refrigerator yet, but I would recommend American Home Shield. They've been very good to us.

I have some issues sometimes with the website. When I get online to do a service request, there are two addresses that come up. When I try to submit the request once I'm logged in, it doesn't even allow me to submit the request. I have to go to the main AHS.com website and submit my service request that way then put in my phone number. That's how they're able to pull up my account.

Customer service requires some improvement. If American Home Shield's representative makes a mistake, they should stand up behind them appropriately. When I called in because I could not find the information online, I said, "I have a saltwater pool, and I want to make sure that all of my equipment is covered for my saltwater swimming pool." If they send me something that says that my swimming pool was covered, then I believe my swimming pool was covered. One year later, I said, "There's a problem with the electronics for the saltwater conversion into chlorine and somebody had told me I'm covered." They shouldn't show me that there's a possible add-on because the way the contract is written is, "This is a possible add-on." I expected it added it on.

I noticed for two days that the water was not getting hot enough. Before it would fill my tub up, I still had plenty of hot water. About a third of the way up, it would just get cold. I went online and did a claim for my water heater. The website of AHS was easy to guide through. I got a text message with the contractor's name and number. A guy called me and asked me what would be a convenient time to come out and when I'd be available. The tech was very professional and explained everything to me. He was very nice. When I told him my situation, he guessed right there what exactly it would be. I would definitely recommend AHS.

DrainGo of Alabama came out less than 48 hours after I filed a claim and they were good. Having a warranty with AHS is the easiest thing. It's convenient and I don't have to buy parts and install them myself.

The burners on the stove and the oven didn't work and smelled a lot like gas. I called American Home Shield and they told me if they couldn’t fix it, they would replace it. There were some little balls inside the burners and the tech switched those. They had the wrong size. Then, he said he converted the appliance to a different setting of the gas. Now, it’s good. It was a fast service. The tech explained everything and fixed the issue. I liked the experience with AHS and people should get the service. It’s worth it.

I had two toilets that were not flushing right. My water heater was also leaking. I submitted a claim with AHS. The website was okay. But I was trying to find a way to report a faucet for my water dispenser on my refrigerator. I couldn't figure out how to put that claim in. I didn't see anything in there as far as plumbing for that. Other than that, I haven't had a problem at all with their site.

I contacted AHS for a dishwasher and the cap that was leaking water. The techs diagnosed it and the problem with it was that the lid was missing. So, it was a pre-existing problem because the lid was missing. It wasn't like the lid was there and they could just tighten it. So, I thought AHS weren't going to pay for this and that they wouldn't charge either because it was a pre-existing problem. But they charged me 150 for that diagnosis. They said that they replaced my lid anyway, but they put in a ring seal to the door. The thing is, I repaired it before they repaired it. I put a lid on it and it stopped the leak. Then, the techs came back and said that they did it again. But I don't know if they really did or not.

The AC was not blowing out any cool or hot air. The process was not the greatest until the end because the technician that was first assigned to the project came out three separate times and they were not able to identify the issue. It wasn't until TruTech came and the issue was fixed within an hour. The Trutech guy was prompt and efficient. He worked pretty quickly.

A technician came out for a leaky refrigerator. He was nice and it seemed like he fixed the problem at first. I didn't hear the noise, but it's still leaking. I'm gonna have to do another claim now.

RUN!!! In my opinion this company is a fraud. They send out substandard vendors who write up reports to support the insurance company. I have spent thousands of dollars with them only to be told that a 30 year old original air condition unit did not break down from wear and tear after being told by their technician that is died of wear and tear. They are unethical and illegal. WRITE THE DEPARTMENT OF INSURANCE AND THE BETTER BUSINESS BUREAU to start documenting the fraud. File a formal complaint and request an audit of the organization.

When the dishwasher water valve broke, the whole thing took about three weeks but there was a secondary problem. I had to have a plumber come out because the valve was bad. They shut the water off so they couldn't replace the part. I had to have a plumber out, too, which kind of put the whole thing behind about a week or two. American Home Shield and Z PLUMBERZ both did a great job.

Somewhere in my pipes was clogged up. The plumber ran the snake from one end of the house to the other, from the kitchen all the way to the back bathroom, and he unclogged it. I've made three claims with AHS and all of them have been resolved, except the last one I just did which was for my air.

American Home Shield's services are all right but the contractors aren't very good. One just caused $50,000 worth of damage to my house trying to fix the refrigerator. The tech did something to the waterline that goes to the refrigerator for ice and caused a flood. Now, my entire house needs to be refloored just for trying to fix my refrigerator. They took no responsibility for it, but my refrigerator never leaked until he left. Aside from that, we also had a guy who came and fixed our air conditioner problem. The techs all seem to show up in a Honda Accord with no work checks and they don't really seem like professional contractors.

We had an issue with our pool pump, and the tech came out pretty quickly. But what was bothersome is that he didn't have a lot of things with him. So he had to come back a couple of times. The first time he came out, he replaced the pool pump, but he didn't have the pool pump with him. He came out again a couple days later. The contracted company is based in Orlando, and we are in Saint Augustine, which is about a two-hour drive one way. We had to call the tech back because we were still getting air bubbles coming out of our pool. So he came back and looked at it and determined that we needed to have the O-rings replaced, which he didn't have on his truck. So he had to come out again.

I'm glad I got American Home Shield and the people that come out are fantastic. Valley Refrigeration did a great job with my AC claim. I've had them come out a couple of times and they're the best. The problem I had was when I called to pay for the claim, I specifically told the rep to use my credit card and she used my debit card instead.

I had a busted water heater and there was water everywhere. The repair man came in, took a look at it and told me about some set of pipes that needed to be replaced. I thought American Home Shield would handle everything once I put the claim in. Come to find out, I had to pay $603. Home Shield should pay for that, but they said Home Shield didn't approve. That amount had to come out of my pocket. It was unfair.

Rat Rod Plumbing responded right away and they took care of me. It was a good experience. American Home Shield is a great company and I had it before this home. It’s been good so far and I'm enjoying them.

I had an issue with the dryer. The claim process was simple and the techs solved the problem. Past claims with AHS have gone okay. But their service fee or the contract should be cheaper.

There was something wrong with the fan on the upper part of the refrigerator and the contractor was very professional. They knew what they were doing. But I might have to call them again because the ice maker is not making any ice. So I don't know if one thing has to do with the other. I've had American Home Shield for about eight years and I've only done two service calls but they've been well and successful. Requesting for service from them has been good and I'd recommend them.

There was a problem with the dryer and the contractor fixed it the same day they came. Everything’s wonderful. I’ve had American Home Shield since 2011 and I like that generally, they fix things that are fixable. But I don't like the things that are not so readily fixable. While the plan is supposed to help cover the replacement of the item, it hasn't panned out that way for me. Inevitably, I had to replace the item because the repair would be done and then a few days later, it would break down. Then, I'd get bureaucratic responses.

When we first bought our home in 2012, calling to make an appointment was horrendous. It took at least an hour and a half. So nine years ago, I had to call, I was put on hold forever. They ask for the model number of whatever device I was talking about. And as soon as I gave it to them, they would identify it. It's Sears or LG or whatever. They throw me into a call to Sears or somebody else and I would be on call forever and ever, and they go a week. They get us through to Sears or whoever, and Sears would go, "We can't come fix it. You're doing it under American Home Shield.” And I would go, “Which is what I tried to tell them. But as soon as I told them it was a Sears’ product, they threw me to you." So it was horrendous. It used to take hours. It was very frustrating.

I've been very pleased with my experiences with American Home Shield, although sometimes, it takes a little longer than we like for them to call back.

I like American Home Shield. The process is easy and they send somebody the next day. AT Appliances recently came out and the technician took care of things right away. However, I would have liked a heads up to take all the items out of the refrigerator before he got here. That's something that American Home Shield could tell their customers. If it's an issue with a refrigerator, then empty it out. Other than that, it was great. I like it that they come and take care of it at a flat rate. I didn't have to pay a high rate.

Every experience I've had has been great and that's why I'm renewing. I like the convenience. When my AC drain was clogged, the repair man was there 20 minutes and he unclogged it.