American Home Shield Reviews

I have a health situation at home, we cannot live without AC, and Las Vegas is very hot during summer time. So I asked AHS if they could expedite repair and they were very cooperative. Then, the two technicians who came tested the unit and found out that the big capacitor was not functioning. They replaced it and the unit worked very nicely. They also tested the refrigerant in the unit and it was okay. But according to the technician, the refrigerant in the other unit was about two pounds short, so they refilled it with two pounds of refrigerant. To my understanding, American Home Shield pays $10 per pound, so I paid Doctor Cool directly $240 for the two pounds that they put in the air conditioner.

My refrigerator was not keeping cool. The first company that was supposed to come was backlogged. So, AHS had to call another company. It was still within a couple of days, so it was good. I like that I can call any time and that the rep was able to Zoom in with me. She was able to take a picture of the serial number and the issue in case there needed to be a replacement. The rep did a diagnostic over the phone and thought it was one thing. But when the tech came, he knew what the problem was and took care of it. He did great.

I called American Home Shield when the AC wasn't running. The rep that I spoke to was great and the contractor that came out was wonderful.

In the spring of this year, we noticed that our air conditioning wasn't working as well as it should. Plumb R Us came out and topped off the coolant in our unit. Later on this summer, the unit was struggling again. Tin Smith came out and their tech determined that there was a leak in the system. He needed to do a leak detection test and he described what he was gonna do. After that, American Home Shield wanted to do a second opinion. Tin Smith took a week and a half to get back to us after they took the job. Plumb R Us was gonna do the second opinion. They took some time to get out as well and took over a week and a half to fill out the paperwork for the claim to verify whatever is going on. They just picked up and did the leak test last week. They determined that the system is leaking. They found the leak in the line or in the compressor. American Home Shield is just waiting on the paperwork on that to be submitted.

I obtained a policy from American Home Shield in September of last year when I purchased the home. I've only had to use it once and they were very efficient. They took the time to hear me out and expedite my call because it was an AC unit. So, even though the guy couldn't get here till the next day, they tried their best to get it within a matter of 24 hours. It just so happened the 24 hours still was not till the next day. But I haven't experienced any problems with them since. I was borderline between my payment due on that day and this happened, and AHS took the time to still push my claim through very well. They should keep up the good work.

I've used AHS twice. One time, I had a checkout for a gas leak and that was great. The other time, it was a pain. I had a rekey and the person assigned to do the job no-showed. They came back but I had to call and call and call. I had taken a day off from work which is big deal.

The washer was not working so Brooks Appliances came out and checked it. The washer had to reset itself but nothing was wrong and they didn’t have to replace anything.

The AC was leaking water. I submitted a request via the website. It was easy. I requested it on Wednesday and the contractor didn't come out until Monday. The techs came three weeks ago. The AC is running fine.

American Home Shield's coverage is what I needed for what I have. With them, things are easier. I had a flushing issue in my bathroom toilet so I made a claim for that and American Home Shield's website was very user-friendly. I was very satisfied.

Submitting the claim over the phone was pretty easy but I had to make several calls and follow-ups. I kept calling over and over and over. Each time I called, they were telling me that nothing was recorded and nothing was recording and they have nothing. The last visit they have was back in June about the refrigerator and I had to keep calling and pressing the issue. But some of the contractors seemed to know what they were doing. American Home Shield helped me out a great deal. They have solved my problems. Other than the last issue that I have when I had to call several times, all my previous experiences have been positive.

We had a rekey for a new move-in and the claims process was as smooth as warm butter. It was very nice. We had a miscommunication from our side and the tech rescheduled at a more convenient time, which worked out very well. Everything was great and I like the peace of mind with having American Home Shield,

There was a leak in a seal on a toilet that had went out. A plumber came and repaired it. We've had a few other claims along the way and I've never had any issues at all. American Home Shield has been great. The contractors that they've been using show up when they say they're going to and take care of all the issues without me having to be involved that much.

I've been happy with the service that I've received from American Home Shield when I had to file a claim. Recently, the water heater wasn't staying hot. I filed a claim online. A couple of my other previous claims, there could be more options as to what the problem is. Other than that, it's easy to log in and do it on your phone. A lot of the times the service people try to find the easiest and laziest way out. And they would say, "No, we're here to fix your problem. And that's what we're going to do." So, he looked into it, opened things up and took the time to diagnose the problem. That kind of customer service these days is a lost art. He explained what the problem was and what he would do to fix it. And when he came back out when the part came in, he explained it all.

The service of AHS has improved. I had a claim and it was taken care of very efficiently. It was nice. I had an air conditioner capacitor that went out. The service tech was good. It took them a little bit to get to us. But as far as the efficiency, I paid the deductible, I didn't have to pay anything else, they put the new capacitor in, and took good care of it. The AC is working fine now. They did a good job.

American Home Shield's service was okay but I talked to one guy that didn't want to help me at all. We were very happy with the one contractor that they wanted to provide for us, and then they couldn't find the provider. I had two tickets on one item, and then they wanted to charge me after the contractor contacted me for the second item. Apparently, Whirlpool only did one contract at a time. I said, "Well, that's not on me, that's on you. And now, you're inconveniencing us because you had me schedule an appointment, to find out that they couldn't schedule both the appointments with the same provider in the same day." One was for a dishwasher, one was for a dryer, and they couldn't service it. The guy couldn't help me, wouldn't do anything to help me, and wasn't accommodating at all.

The dishwasher claim was a horrible experience. When I called American Home Shield to come out, it took forever. They couldn't assign anybody and then the company couldn't come out. It was back and forth. I kept having the call to find out when they were going to come out and who was going to be involved. It was a big hassle from the beginning. When they finally scheduled the time to come out, they had to schedule it a couple of times because they canceled. When they finally made it out to my house, the gentleman that showed up worked on the dishwasher and stated something. It didn’t require a part to be replaced. But during his visit, he broke off the handle to the water spigot that gave water to the dishwasher. He told me he broke it off. But he wasn't going to fix it. But I had to call someone else through Home Shield to come and fix it.

I'm not satisfied with American Home Shield at all. I'm thinking about dropping them. There’s been a lot of conflict with my most recent claim. I've been having a lot of issues with my home, so I've been having them come out and deal with some issues. Every time I call them out, they send people that are contracted under them but when I had them come out and look at the problem, it seemed like there's more to what the problems are. I'm spending a lot more money than I think I should. I’ve had them come out as far as with my central heating and air and some plumbing issues. I’ve had them come out with quite a lot of stuff. I’ve used them about five times and every time, they charged me $108, but I’m not getting the problem solved.

Every time I use AHS, everything is perfect. Things seem to be expedited and handled in a timely fashion. Also, it's been great with the techs that I've worked with.

I used AHS once and my claim wasn't covered like I thought it would be. I was a bit disappointed by that. I'm also a little concerned because I'm paying more than I should be paying. I thought it would have been $75 for the service fee. I had a welcome call and I brought that up but the rep didn't think that I was paying too much. Other people I know use AHS and it's only $75 rather than $100. But other than that, I was able to receive more detailed information about what exactly is covered.

On June 15th, AMP Mechanical came out and was supposed to service my air conditioner under American Home Shield's plan. But they didn't clean my air conditioner and didn't service it. They just got their money and left. I still had problems where my air conditioner was not cooling and it was 85 degrees in my house. I tried to call their owner to talk to him about this situation and he refused to call me back. When I did research on them on the different websites, they have a horrible rating for doing things like this to other people. I’m gonna call the Better Business Bureau on them because that's fraud.

So far, I've only had to have two cases with American Home Shield, and they all went fairly well and quickly. The AC just stopped cooling all of a sudden and when the tech came, it was literally five minutes and he was gone. He was like, "Oh, it's just the battery on some kind of capacitor bank outside." It was a good fix.

I like the convenience of being able to go on and request service and have that service fulfilled in a timely manner. The technicians were very professional and courteous. The man got the job done.

The service of AHS is good. But the turnaround time to address the issue sometimes is a little lengthy. You can possibly get it fixed yourself before they can come. My most recent claim was a leaking faucet. The contractors that I was scheduled with reached out to me. They replaced the faucet because it could not be repaired.

When the issue with the AC began, I called American Shield. They sent a guy out here and he said I needed a coil for my air conditioner and that he had to get approved. It took seven weeks for them to come back. When the guy came back, he said, "They've been out here five times." I said, "No, sir. No one's ever been back here or called me." I would call them every other day but I never got any results. Finally, they sent the Sears guy out here again and he told me it was nothing that he could do, that I was gonna have to pay for the visit then left. I was so frustrated.

My AC was not working. It was not cooling down effectively. American Home Shield got the contractor scheduled fairly promptly. It took a little too long to get them scheduled. But other than that, it was a good service. They did good work.

We had an air conditioning problem and the temperatures where I live were well in excess of 100 so it was a health issue. Both my wife and I are seniors and we have respiratory problems. I let American Home Shield know all that and I know they just can’t jump to it. The air conditioning repairs in the heat of summer are tough to get technicians. But we had tried to do that on our previous service call and American Home Shield had recommended Northwind. They were excellent and I asked if we could please use them because we appreciated their service but the rep said Northwind was not taking orders. I asked if he could try and he said he could but to go ahead and schedule with a company that is available just in case he's unsuccessful.

The well and the air conditioner were hooked up to the same breaker box. Every time we would turn our well off, the air conditioner would go out. The first time I called though, I was charged $75 and the techs never came out because the AC came back on when we turned the well back on. The second time, I had the tech check it and he showed us all that. AHS is a home security to make sure that mostly everything I have is covered. But they're a high price I have to pay every year.

I had an AC issue and the techs were very professional, patient and knowledgeable. The only issue was how long it took to get the parts which wasn't the problem of the AC company. Home Shield wants to order the cheapest parts and I get that. But it's kinda like one hand doesn't know what the other hand is doing. Other than that, AHS has helped me with other issues. They have been great. They're not completely terrible. Just this time, it wasn't good.

My garbage disposal was leaking. AHS gave me a reference number and a phone number for the plumbing company that had been assigned. They contacted us that evening and they wanted to come the next day. But we were going to be out of town so they had to wait until we got back. The young man who came was early. He assessed the item and replaced it with a new one. He was very polite and he cleaned up his mess which was different from some of the experiences that I've had in the past. He made sure there was no water on the floor and nothing was leaking. I was very pleased. This is the best experience I've had with AHS.

Soumadel was here Friday and they got my issue all resolved in a couple of hours. The compressor unit had stopped working. So, I put the claim in to American Home Shield, and Soumadel came out the first time and said that the fan had been out. Then they went back to American Home Shield, and put in the requests. American Home Shield approved it and ordered the parts. The parts came in, and they came out and installed it.

I had a leak in my AC unit and AHS sent out a plumber. The plumber said I have a condensation leak and showed me the cause. Then, AHS sent me to Doctor Cool. Doctor Cool made me wait a whole week and then they lied. I didn't agree with what they said and the man got smart with me when I told him that. They submitted some copy to AHS and AHS said they were gonna pay for part of it. But then, I called Doctor Cool the next morning and the rep said the claim was totally denied. I called AHS back and they said it was not covered.

The AHS reps I spoke with were nice.

We've had AHS ever since we bought our house and I don't have to search around for repair guys. They do the searching for me and they book the appointments, which I like. Beaches Air came out when the air condition unit was leaking. It took them about a week to get out here but the repair was done in a timely manner when they came and they fixed the problem. I also ended up getting a maintenance contract with them. It's been a very great experience and I would recommend AHS to other people because they're a good company.

I’ve had AHS for years and I've always been pleased. I use it for my residence and for my investment property. It has worked for our home as well as our renters’ premises. They've always been very responsive. On occasion, we've had some vendors that have been slow to the table. But for the most part, when we need something, it is available. We had a short in our garage and in our bathroom upstairs recently and we couldn't figure out what it was. We had someone come out and assist us. But we had to follow up with them. But we finally got it addressed and it was all right. The technician was knowledgeable and was able to help us.

My dishwasher broke so I made the claim. A repair guy came out and said he couldn't fix the dishwasher because it was too old. It would have to be replaced. We got a Lowe's gift card to buy a replacement. I wasn't too happy because it wasn't enough nor was it comparable to the model of the dishwasher we had. But it ended up working out okay.

When the inspector came through before we bought the house, he found that while the kitchen faucet worked, it was spraying out the side at one of those pull down things and it was spraying at the base of the hose, which it shouldn't have been. It was like it needed to be replaced. When we got to the house and actually moved in, I went to turn on the water and no water came out with a streaming function. It came out with the spray function and it squirted all over the place. So I called AHS and they sent out a plumber. The plumber decided it was a “pre-existing condition” so they refused to do anything with it.

My AC claim experience with American Home Shield was wonderful. It was about three days that the repairman was out, and he was here for about 15 minutes. The unit has worked beautifully ever since.

I had an HVAC issue. My unit had refrigerant in it and when I checked the pressure on my gauges, they seemed to be fine. But it kept freezing up my evaporator coil in the attic. When the technician came, he told me he had to replace the capacitor and he said that the unit looked like it had been tampered with. I told him that I tried to open it up to see what I could figure out to fix it. He said he judged that it had been down from before I got the contract. He told us it could not be repaired 'cause it was old damage. But AHS and the contractor never sent me a report on what the tech actually found. The system is still bad and I just went to purchase my own unit.

The AC wasn’t cooling and the contractor came and fixed it. They came when they said they were coming.

My air completely stopped. It was blowing warm. I begged AHS to get somebody as soon as they could and Advanced Home Services came out within two days. I liked the tech who came out and the AC is great now. The only thing is AHS's call center. I could barely understand them.

I like that American Home Shield's contractors come faster than normal if I call. Repairs are a little bit faster than if I do it by myself. 99% of their contractors are good. I've filed claims for my fridge, microwave, and some plumbing. I've been with them for 15 years and they give me peace of mind. I'm spending 75 bucks deductible versus unknown amount. But I'd like it if every year they send you your contract to make sure what you have covered. They email it now because they wanna save paper, but I like that all-the-way contract.

My AC was freezing and when I submitted the claim, AHS immediately connected me with a contractor. They're very prompt in their response. The tech came out but he didn't see any problem more than something with the filter, the little holding thing it's in. But the AC kept freezing so I called for a reorder. I dealt with a lady and she was very kind. She let me know that she doesn't know the result yet but I should be hearing pretty soon from AHS. Then, I got a call from the AC people that AHS had approved the fixing of the AC. The coil is dirty and there is a leak. This has been going on for about three weeks but AHS has done their part.

I had a leak and I initially thought it was the dishwasher. I did a claim with American Home Shield and the technicians that came found out it was the faucet that was leaking.

We had called about our pool. We had an issue with a valve leaking. American Home Shield sent someone out. He looked at it and confirmed it was a valve and said that should be no problem. But American Home Shield said it was not covered. I went round and round with them over it. We were not happy with that situation. But the recent claim was good. It was for the refrigerator. It was icing up in the back, and the fan wouldn't work. I was a little skeptical at first ‘cause when American Home Shield said that Accord was gonna help us, I went to look for reviews on them, and they had all seriously bad reviews. I thought American Home Shield is another home warranty company that doesn't do what they're supposed to do, but they did. The repairman went over and beyond. He seemed to know about Samsung refrigerators. He replaced the back panel so it doesn't ice. Our icemaker works now. We were very happy with Accord.

I had an electrician come out and the electrical issue was resolved. He did great.

I had a fan that was broken. I spoke to a representative from American Home Shield and they were good. A tech came and everything worked out. He did a good job. The air conditioning guy that American Home Shield did a good job too. I'm very happy.

Recently, I had two appliances that needed to be repaired, the microwave and the refrigerator. The process with the refrigerator was very good. For the microwave, it was a very slow process. It took me about one week to make the appointment. They sent someone to my home and we found that one small item in the microwave failed to work. We had to order that. They scheduled another appointment, which was one week later. That item arrived one week later. The whole process took about two weeks.

American Home Shield's customer service is always really polite and pleasant. We did a claim for our air conditioner and the techs fixed it all the same day. My air conditioner is working now. We also had our washing machine brought in and the techs had to do it over several days.

The tech came out and said he had to order the parts. Then, he came out a couple of days later when he got the parts and installed it. It was a big job. He had to completely replace the pump and he must have been here for three hours one day. But he did the job and did it right, and he didn't leave a mess. It looked like he never showed up, except now, what was broken is now working.

I found two different leaks which I thought were the same thing, but they were two different incidents that happened to break at the same time. One was my shower that was leaking. I can feel the floor soaked. Then there was another bathroom that's over the garage where the water was leaking onto the garage. At that time, I started the claims process with American Home Shield through the computer. Going online, I can do it right away, and then it's all taken care of, as opposed to a lot of times when I call, I get a thing where it's any wait between 20 to 30 minutes, and I had to leave my number for them to call me back. I’d rather do it over the computer where I can just get on it, do it, and then it’s done.

When the AC was leaking, I used AHS twice. The claim process went fine. The techs were professional. They resolved it.

The part that comes up ad sprays water in the dishwasher broke. The tech fixed that piece and also cleaned out the filters. However, the piece still gets stuck between the tray. I told the tech that it's not going down all the way down like it should when it's done squirting all that water around. I also had him check my dryer out as it was taking three cycles before it would fully dry my clothes. The tech said that the temperature is getting where it needs to be but he couldn't make sense of why after 30 minutes, the dryer would just shut off.

A plumber came out in a couple of days and said that I needed a new faucet. He came back the following day and gave me a new faucet.

We had the routine maintenance on our AC then a few months later, it just stopped working. We put in the claim immediately because you can't go without AC for any more than 24 hours and the same company came out the next day. It was a super small part they replaced and everything's back to normal now. I’d tell my friends to get AHS. When you need something, you just put in the online ticket and you'll have a rep call you within 24 hours, so that’s super nice and reassuring.

The contractor, Professional Appliance Service, was professional all the way. American Home Shield’s services are super. I have nothing to complain about and they've come through each time for me without any problems. I’ve had service for several appliances such as the washing machine, the hot water heater and the stove. The refrigerator was replaced because it was so old and couldn't be repaired.

I had two orders, one for the air conditioner and one for the HVAC. The techs came out really quick. I needed a new HVAC unit, so they got the authorization and within the same week, it was fixed. They were really good.

Several years ago, we bought a Samsung refrigerator that had the ice maker up on the top where the refrigerator is and the freezer was down below. The ice maker kept freezing over. It would work for a month then it would be frozen until we broke the ice up again. We did a claim and American Home Shield's online claim process was easy to figure out. We had Maughanster Appliance come out. They have been out several times before so we know them already. They replaced the ice maker but that didn't do the fix. This last time they came out, they put in a special kit that was provided by Samsung that was supposed to fix the problem. So far, so good.

Everything I have submitted to American Home Shield has been completed satisfactorily and within a reasonable response. So, I'm happy with them.

The contractor replaced the knob of the bathroom faucet. They fixed it. I was very satisfied with them. I've had nothing but great experience with the contractors that have been sent out and also with the people at Home Shield. Communicating with them has been very helpful.

Our house wasn't staying cool and I was told it may have been a thermostat issue. The guys that came in figured out the problem and they did something. The unit started working and they left. But in two days, the issue happened again and I called the service company. The person I spoke with said he knew the problem and that I had to call Home Shield directly, which I did. The technician came back and realized that there was a short in the computer board that turns on the fan. He could feel the Freon and we could feel everything getting cold. The external fan will come on but the internal was intermittently not coming on when the thermostat was supposed to come on.

I've had three claims to American Home Shield in the last eight months, and they've all been resolved. I did the claim online, set up the appointment, and got a call from the provider that they had listed within a couple of hours after the appointment was submitted depending on what time or first thing the next morning. The technicians have all been professional and really helpful. The only one that had to come back was the plumbing. It was an outside issue. Overall, having AHS is very beneficial for me, especially with these little things that come up that can be costly. Just paying the $100 deductible and not having to worry about it is good.

I called American Home Shield on the phone and they said that someone would be there the next day and that it was from that whatever group they said it was. Then they called and said the hours they would be there and who would be coming. The tech had to replace something on the outside unit and in the attic. He hooked it up. It was great.

AHS is very helpful and service has been very good. I had a claim for the air conditioner and the contractor contacted me, set a date, came right on that date and fixed the problem. Working with the tech was very good.

I've had AHS for a couple of years now and I haven't had a problem with them. I can just call them when I’m having any kind of issue. They’ll send somebody over depending on what the issue is. They know who to call. You just gotta keep following up on some things, like when I had problems with my air conditioner. I had to call the company five times. Because they said they fixed it but they didn't. They had to come back a couple of times. But other than that, I'm fine with AHS.

I love AHS. We just bought another house. We got it again on that house. This is definitely a company we're gonna stick with. Knowing that if something breaks in our house that we don't have to pay thousands of dollars to get it fixed. They're always super friendly and fast. They would fix it. If they can't fix it, I’ll have them come out again. We actually got a new stove 'cause they couldn't fix our stove. They gave us a new one with no hassle. It was really easy and a really positive experience. I definitely recommend it to all my friends and family that own their houses. It's a really good peace of mind.

It was a clogged pipe. I looked at my policy, because I have extended care insurance on all my appliances which are new. I went down from American Home Shield's full coverage to just having a systems coverage. I looked and it said stoppage was covered. So, I called and spoke to a lovely young woman and said, “Please do whatever you can to expedite this ‘cause I have a dinner party tomorrow night.” She did. And she gave me the phone number of Plumbers, Inc. She said, “You know, maybe you can call them and get in on a cancelation,” which I did. And they had a cancelation. They were out immediately. The guy was very nice and he fixed it immediately. So, it was a very positive experience.

Something was stuck in the garbage disposal and the tech handled it. Then, something was wrong in the fridge and he had to fix it as well. So American Home Shield's service has been working great.

I'm satisfied with American Home Shield. When my AC seized up for a little bit, it was taken care of. I love my tech guy. I always ask for him and exclusively for him when it comes to AC. Having the warranty is awesome because anything that happens is a minimum of a cost. From last year to this year, it steeped up pretty high, but it's worth it because if anything happens, all I have to pay is the $100 and everything else is covered.

The clothes dryer of the washing machine was not spinning, there was water in the drum, water would just run and wouldn't stop, and I couldn't open the door. Sears came out and sent some parts. Then, the guy came back and fixed the washing machine but that did not completely repair it. They had to address the drum part so they had to order another part and two people came out to put that in. The contractor came out three times in total and they were the best that AHS ever sent out. The other people they sent didn’t know anything and they’d tell you anything. I also had one person who did his work, but his attitude could have been worked on.

The fan was making squeaking noises. It sounded like it was not operating properly. It took the contractor over a week to come out, which was surprising because it's so hot. But once they got here, everything went fine.

A tech came out for the electrical box out there in the garage. One of breakers kept going off. He checked it and went around the house to see what could be making it go off. He couldn't find anything. I asked him to check the ceiling fan. I said, "I had a light bulb that's stuck in there in the thing when I got it out." I had a hard time getting it out. He said, "We don't do ceiling fans. I'll fix it, but you have to pay extra for it." My ceiling fans are under the warranty. I thought the light kits was a part of it. He got the piece that I left up there. That piece was what was tripping. I haven't had any problems with my lights cutting off.

The rep that I talked to was helpful. The tech that came out was excellent.

My refrigerator was broken. The techs fixed it within ten minutes. In the past, the vendors AHS has sent have not been good. I've had to argue my way through things sometimes. They keep repairing the same things but I like that at least I can get something repaired.

The AC wasn’t draining and wasn't coming on. I called them American Home Shield and at first the contractor gave me Bryan but I couldn’t get in touch with him. I called him but he never came out. I called American Home Shield and they said they would send an email. They emailed him twice but he still didn’t come out here. I’ve been protected with AHS for eight years now and they always did a good job. But this time, they would get nobody on my claim. I even tried to call the corporate office to talk to somebody about it and they wouldn't do anything. Then they told me after the first guy didn’t come out that they didn’t have anybody but they were trying to find somebody. In the end, a guy from another company came out and fixed the issue in about 30 minutes. He was super. He was very courteous and he knew what he was doing. Apparently, the unit blew a fuse in the thermostat. Everything is good now.

Submitting a claim online with AHS was awesome. Because I don't want to be dialing a number and then being on hold and hitting 20 million prompts. When the Sears tech came out for my recent claim, he did a great job. He was able to get a timely appointment. He also called me 20 minutes before arrival. He was right there when he said he was gonna be. Our dryer was malfunctioning. He was able to diagnose the issue and thankfully, had the part available with him, so everything was fixed on the spot.

The thing that makes my microwave spin to get hot was broken. AHS replaced my whole microwave and let me choose whichever microwave I wanted. I have a huge list and they would give me a gift card at Lowe's Home Depot. It was awesome and the process was really quick. The techs they sent out were easy to work with and in the end, having the warranty saved me 1,000s of dollars.

The first experience I had with American Home Shield for my water heater did not go well. I had to pay out of pocket almost $800 to fix the water heater because AHS didn't cover it. But, the second experience with my fridge was so easy and everything was perfect. We loved into the house and the ice maker wasn't working from the beginning. But there were zero problems with the ice maker. The tech was super friendly and knowledgeable. He knew way more about fridges and gave me some insights. I can't say enough good things about him.

My water heater was leaking water. AJ Bono got out here within a week and the technician was very pleasant. My only concern was that my water heater is older so I was really hopeful that he was going to write up a request for a replacement. Also, AHS is really hard to work with. I would prefer that I get somebody on the phone that’s easy to understand, has a good phone connection, and where there's no lack of communication problems between the two of us.

Our fridge malfunctioned THREE MONTHS ago, everything melted and food went bad. American Home Shield keep sending different company to fix the fridge temporarily (took at least a week for repair company to come inspect, we waited another weeks for parts and they changed small parts, problems still existed, another company came and cleaned the condenser, fridges worked for a day, still malfunction, multiple rounds of these) but despite the wait for THREE MONTHS without a functioning fridge, the fridge is still not working, and AHS asked us for more patience.

Recently, I did a claim online, and it was easy. The website is very intuitive. The tech who came did a good job too. He was professional, and he did the step-by-step diagnostic. He looked at the circuit if there was an issue with it, then he came in to see the inside system because he couldn't find anything wrong outside. He realized that there was a safety trip switch we tripped off, then he explained a few steps I needed to do. Because I had a heat pump. So, there’s a drainage, and that needs to be cleaned and make sure it doesn’t get stuck. It trips as a safety. After he told me those things, he was done and gone.

Submitting a claim to American Home Shield was a piece of cake. It was super fast to put in the claim and get somebody out here really quickly.

American Home Shield is usually quick. Any delays that we've had have been due to unavailable repairmen. They were able to schedule me something sooner but I got a little upset that I had to complain they didn't give me the sooner date originally. Other than that, the repairmen that they've been sending out have been very helpful. I appreciated all of them that have come out. But everything that I've had to come out to get repaired or the reason for my calls have not really been covered. The repairman just tried to do at least something to make it worth the initial fee and to make it worth that type of thing. I appreciate having the convenience of repair people but I'm new to AHS. We barely bought our home earlier this year so I don't have too many experiences with them. But what I do have, it's unclear of what exactly might be covered. When the repairman come over, they explain what is not covered but it's not until they come out.

My water heater wasn't working. The technician was really professional. Not even 10 minutes after he showed up, my water heater was fixed. He found out what the issue was, replaced it, and everything was good to go. He was very helpful in explaining what happened and how he fixed it. But I had to cancel my plan because I moved and I was building a house.

The claims process with American Home Shield was nice and easy. I did one when there was something going on with my water heater. The technicians were very good. It turned out it was just a user error on my part. The unit just restarted and they fixed it. They ran through all the additional error codes to see if anything else popped up and did a thorough checkup. They didn't find anything. With American Home Shield, it's easy getting help for repairs. The whole process is pretty painless, which is the main thing for me. So far, so good.

We did our claim online and it all worked out.

The air conditioner wasn't cooling. The contractor was timely and very professional. It took them about 15 minutes to do the job. The experience was great. I was a little concerned with this one because I thought the distance would be a problem. But I was told that they send out based on the rating of the person. But it seemed to have worked out fine. Everything is working fine. American Home Shield has been great for us.

I’ve had AHS in two homes. I got my first one in 2019, and then I have one at my current home. I loved it in Texas. The service there was outstanding. In Nevada, it’s a little bit different. I had problems with my air conditioner in both locations. In Texas, they came out and looked at it. My air conditioner was tripping the breaker. The techs started swapping parts. They came out on two occasions. Once they swapped the condenser and the motor, everything was resolved. No problems with them out there. It was great.

I had some problems accessing the website when I submitted a claim with AHS, but I was able to call and get someone right away. The techs were on time and they fixed the problem and explained to me if they couldn't fix the problem, why that would be.

I had no air conditioning. The blower stopped working. Unfortunately, it was on a holiday weekend. The techs had to look at it to assess what was wrong. They told me that the fan motor had completely come apart from the rest of the unit. So, we had to order one. However, there was a delay because American Home Shield had to decide whether they were going to honor the claim and the tech told them that the unit could not be repaired because it had come apart. After that, there was also a delay in getting the part in. They shipped it within 30 miles of my house and the tech just told them, “I’ll just come and get it. Don’t ship it.” He went up there to get it but they shipped it again, 30 miles. It took a week for it to come 30 miles. It was a very bad experience. But the AC works very well now.

The contractor did a great job. They were quick and present. But the problem is the terms that they have with the options you gotta pick. I just click one thing.

My most recent claim to American Home Shield was the oven. The heat wasn't coming on. The techs did have to order parts but they fixed it. The parts were sent to me and I figured, "Well, they know they're here and they'll give me a call." No one called me about it, but I guess I was supposed to call them and let them know that the parts arrived. I said, “Oh, I gotta call and see what's going on with this.” A day turned into a week and a week turned into two, but I guess it’s just a misunderstanding on my part. Overall, I had a very good experience with American Home Shield.

Having a home warranty gives us peace of mind, especially since we just bought our house. When you're spending a lot of money for a house, you don't want to move in and have something go wrong. A home warranty helps. We had a situation on July 4th where our AC went out. The process is pretty streamlined. You go online and you submit a claim. Since it was hot, getting an AC tech took a while. I didn't like that. American Home Shield then tried to deny the claim so it was a month-long battle. I was a little upset about that.

Our dishwasher stopped drying and our ice machine wasn't working right. When our washer stopped working, we put them all into one claim and the techs came and fixed all three. The tech who came was fantastic. He had to switch out parts. But I haven't been thrilled with American Home Shield. This one claim was a good situation but some of the contractors they have sent out are lousy. It takes multiple times to get the issue fixed. We use them because they're more economical but when my contract runs out, I may shop around.

I had American Home Shield a long time ago and I wasn't happy with their service. I went back to them because the other company I had was horrible. This time, they got their act together and they're awesome. I'm loving my service and they fix a lot of things. I did a claim for our garbage disposal that wasn't working. I was able to get an appointment for the next day. The tech repaired the garbage disposal and it was an easy repair. He was done in about 10 minutes.

We were supposed to go a week before we got service. I called American Home Shield back and they got somebody that was going to be two days sooner. But on the same day I switched contractors, the first one was able to show up that same day. The AC guy found the Kickstarter fried. He fixed the wires and we were back up and running. On the whole, American Home Shield corrected our issue pretty quick.

I put in claims with American Home Shield online and it works 10 times better for me than when I call because it's hard to get somebody. We did a claim for the dryer and North Alabama came. The guy took note of what was going on and he submitted that to AHS. AHS got back to him that he could do the light and the timer. He then called and set up a time to come back. He put the part on and the dryer has been working great ever since. The claim process took a little longer than it should but the guy was very good.

South Cali Air Conditioning was very quick and took care of my AC issue.

Cool Factory came out for the air conditioner that completely quit working. They diagnosed it as a bad capacitor and based on that, they replaced the capacitor. The next day, it rained. And then the next day, it was clear. I was outside and heard the familiar sound of the compressor running but not the fan. So, I went over and looked at it, and then the fan that cools the compressor was not running. So while I was watching it, the fan kicked on and started running. Cool Factory happened to call me to see if everything was working right and I mentioned to them that strangely enough the compressor was humming but the fan wasn't working. While I was staring at it, it popped on and it made a big jolt sound.

The spring broke on the garage door and the tech from Cactus Garage Doors was excellent. I highly recommend.

I'm quite happy with the customer service. I like that if I have any problem, I can just call one number and have it taken care of. They have contractors that do a good job and show up pretty quickly. Recently, lightning hit and blew out our refrigerator. Within a day or so, the tech came out. He was very polite and he came back out on time and fixed the fridge.

My stove wasn't heating up at all. The element was busted. We put in a claim online with AHS. The website was good. The technician was great. He changed the light panel and the heating element. It's fine now. I'm satisfied with AHS.

The repairman who came for the dryer was excellent. He got the dryer working.

The last experience was very well taken care of. I had some microwave and the refrigerator door done. The lady told me I had to take pictures, and I did and sent them. She called me and told me how many days the part was gonna take to be here. It came and the person came. In less than half hour, the job was done. They did a very good job. I've been with American Home Shield since 2014. I keep trying to tell my son to get American Home Shield. He tells me the contractors here don't like American Home Shield because they don't pay the bills. I've heard that too from a lot of the plumbers in town. But I still keep American Home Shield. It takes a little bit to get ahold of them, but they do do the job.

I called AHS for my AC unit. The repairman did a good job. It took a while, but he got it fixed.

My air conditioning unit went out twice this summer and I had American Home Shield send somebody out both times. They had somebody out fairly quickly. Unfortunately, I had to wait a little while for the party to come in for the second time because they had to order a part. That aside, the technicians were knowledgeable and they got the job done. I was a little bit miffed whenever they had to drain the Freon from my current system and they vented it directly into the closet where my furnace is at. The entire closet is coated in oil now. They didn't clean up anything and just stuck a tarp in there and hoped for the best. Working on an air conditioning unit in a house that's sitting at 97 degrees Fahrenheit is pretty bum so I can't really blame them for wanting to get out.

Everything kept shorting out. The ceiling fan was sparking and the light socket was smoking. I called AHS and they helped me decide whether or not things were covered. For the things that were not covered, I understood why not. I made the claim for the things that were covered and a contractor came out a couple of times. There was one individual named Pablo who was the supervisor of the team. He was good ‘cause he educated while he did certain things. He also said, "In the future, if this happens, then this is what you wanna do so you can test it out. Then call American Home Shield. Don't wait, because you could have dealt with a bigger problem.” That was very good for him to do that 'cause most of the techs just come out, say, “We're done,” and leave.

The dishwasher was not working. It takes two hours for it to go a full cycle. I thought that the contractor would want to stay a full two hours to see if it actually works but they said it worked fine based on the tech's 10-minute visit. Also, AHS has a process where you can request a second opinion when something is denied. But they only give you seven days from the denial to do it. the only way I learned about it is because I called 10 days after because I didn't receive any information that my claim was denied. I was told it was too late because I called after seven days. It would be great if AHS could make that more transparent.

I always recommend AHS to my family and friends. For my recent claim, Logan Brothers did a really good job.

AHS has come through for me a couple of times. However, there had been a couple of times where I called them out and they said, “No, this isn't covered,” and then they just left and that was it. I had to pay my $100 for them to tell me that. It would be nice if a representative could tell us beforehand instead of taking our money to send somebody out to tell us no.

My microwave and my washer's panel went out. It also needed some rods in the tub. Everything worked out well. I love American Home Shield. They answer quickly, and everything is handled quickly in a matter of 48 hours. I would recommend them to anyone.

I love American Home Shield. If something goes wrong in the house, call them AHS and they come out and check it out and see if it can be fixed. If not, they'll fix it. They are very responsive if something goes wrong. I've already had a fridge go out, and they were very responsive to fix that. They've come out twice already to look at my AC. It was Friday night when I put the claim in, and the guy came out on Saturday to get it back up and running. I'm very happy with the quality of the technicians. They're very personable people.

For my claim with AHS, the air conditioner wasn’t cooling. When I went to check the lines outside, they were frozen. I called AHS and they charged my card. A couple of days later, a company called me and set up an appointment date that they were gonna come out. It was two weeks. When it got close to my appointment date, they called me back and said that they apologize, but they had a rep that was tied up. They had to prolong the appointment date for another date. But they would put me on their first call if somebody else would cancel to come out and that happened and they came out. The techs were great.

When I submitted a claim, it took them a day longer than I hoped. But the tech knew what he was doing and he solved the problem. We also had a clothes dryer go out and that took six months because they couldn't get a part. But they finally got it fixed.

One contractor we had was Millennial and they fell through my ceiling and broke the water line. I had rain coming down from my ceiling. Texas Best was another contractor that happened to show up at that time and luckily their tech was such a nice guy. He just went ahead and repaired things. But then the problem with Millennial happened because they actually got drywall down in the drainage. They got drywall inside and the condensation that was dripping off wasn't draining from the pan so it backed up and we had rain again.

My AC stopped working and it couldn't hold the temperature. It kept being erratic and setting off. My father is 91 years old and he lives here. We got extremely hot and I was trying to find out what was taking so long for the defrost board the technicians were trying to get. When the technician left, he said that was probably what the issue was. It took so long for them to get back in contact with me that I had to go buy a portable AC unit for $400 and put it in my father's room because the temperature was going close to 100 degrees in the house.

When my water heater broke, I had a terrible experience. I did another appliance claim with American Home Shield and the process was pretty easy. The techs were very professional and this experience was great.

The service of AHS has been good. I had one service call that never got completed. But that was the only thing that I had not been happy with. The claim was that I had a leak and the Waldorf Plumbing came down. The tech walked back to where I was complaining of my leak. He said he didn't have stuff with him to make the correction, and that he would come back. But he never did and they never called. I called the office to schedule him to come out again, but they never returned the phone call and he has not shown up. I also had an earlier claim. I have a JennAir cooktop and they were not able to replace the switch. They said they would see if JennAir could rebuild the switch. Apparently, they couldn't. My cooktop is usable, but I cannot use my grill safely.

The techs who came out for my recent AC claim were very good. They just couldn't find the problem. It was starting to go out. But when they would come in the morning, the air would be okay. But then, by the afternoon, it would not be working as well. But they finally found the problem when it totally stopped working and they came and saw I was 85 in my house. They were quick. It happened on Sunday and they were out by Monday morning at 10:00.

We purchased a new home and when the AC had been inspected, it was running fine. Then, all of a sudden, it just would stop running. I made a claim online and the website was perfect. Then, AHS gave us all of the information, who would be coming out, and the phone numbers. Then, I made an appointment with the contractor and the techs came out within the next day. They were timely, friendly, and very quick. They put in a new transformer up in the roof where my AC is and it started running again. It took them a day to get the part, but that was understandable and we had our AC back on a lot faster than we thought.

Leaking water from the ac poured down causing us on 3 occasions to open up ceilings, beams, walls and sink cabinets to repair water damage to the property. Once you read through the end you will see how American Home Shield failed as an insurance company to do the right thing and continued to attempt patch jobs without consideration of damage to the property, loss of rent due to the tenant moving out because of not being able to use the ac, wasting everyone's time and causing us to create a greater carbon footprint with repeated vendors needing access to the unit without resolution. Because this was taking so long we had two other reputable AC Companies out that are not affiliated with AHS. Both said the unit was not repairable. I've included one of the reports below so you have a reference. This was also supplied to Derek ** w/ AHS.

I called American Home Shield on June 20th to get my A/C fixed cause it was making a loud noise. AHS sent a contractor out from Fire and Ice Heating and Air to fix the problem. When the Technician was done checking the unit he said the fan motor wasn’t working and the unit needed a new one. This was on July 6th. I called AHS on July 20th to see has the part been ordered and was told the retention center hasn’t received the notes from the contractor and to call back the following week so I waited and called back the next week just to hear the same answer from customer service. Then I receive an email from Fire and Ice to purchase a new 5 ton A/C unit which is $11k.

Their contractor Allbrands was outstanding. We talked and they figured out the issue with my dishwasher on the phone. They bought the part, changed it out, and fixed the problem. But we've had a claim where we called eight times on. The issue got fixed after eight calls.

I hate submitting claims online with AHS. It doesn't give me enough choices. If I put it in wrong, the person will come in and say, "That wasn't marked on the thing." But you only have checkboxes to mark, so you can't describe what's going on. There were also other issues that I'm not that happy with. But with my garage door claim, it was a great experience.

The last few times I used American Home Shield, they sent people to my home who were from good companies. They were there for my washing machine and my garbage disposal. They replaced the garbage disposal and they had to replace a pump in the washing machine. They fixed the garbage disposal the same day. For the washer, they had to order the parts and they came back the next week. When you have a home warranty, you don't have to pay for costly repairs. When something is broken that's costly, it's beneficial to have it. I'd rather pay the $75 than pay $500, $600 or thousands of dollars to have something repaired or just have to go and get a new one.

I had a claim for my heat pump. The technician was a super guy. He did great work. American Home Shield is lucky to have him.

I had a couple of issues. One is for a dishwasher and one is an ongoing refrigerator issue. I called American Home Shield and the automated feature many times made me call back later from a live person because they were busy. And so often, when I speak to people on the phone, they have such incredibly thick accents and I cannot understand them. They would have to spell words for me. That aside, the contractor, Omega did a good service and they communicated well. I was very pleased. They were at my home four different times.

We opened a service order a couple of weeks ago on our washing machine. They sent someone who thought he had repaired it. He gave us his direct number to get back to him if there were any issues. We did and he instructed us to contact American Home Shield to reopen the service request. But it's difficult to connect with AHS to do that process because it's not any of the automated options that they offer online or on the phone. It took them a few days to restart the claim.

AHS was great. I had a problem with an air conditioner making a noise. It was quick to set up a request. I heard from A/C pros the next day. The techs diagnosed the AC and replaced the fan motor and fan blade.

I had American Home Shield in the past and it was great. If there was an issue, I’d call in and they'd send somebody out and fix whatever the issue was. Then I moved up here to Birmingham and got AHS. The fan on the outside heat exchange wasn’t blowing so they sent somebody out from Myers Comfort Specialist of Birmingham. The guy looked at the system and diagnosed the problem. The capacitor burnt out and he replaced it. It cooled the temperature and it worked great for about a week. But then it got down to 76 or 75 and it didn't seem to get below 75.

I'm loving AHS's service and I'm happy with how it has worked out so far.. It has saved us a ton of money so far on all the repairs. We've had a washer run out and a boiler reserviced. We've also had a toilet replaced. I'm happy with the techs. They were professional and told us what was wrong and how long it was gonna take to fix. They got the job done.

AHS is a good value, as long as you know that the items in your house are going to need to be looked at. With our recent claim, the compressor wasn't working at all, so they put on a hard start kit and they got it working. It remained working for a week but then it crapped out completely where they said the compressor seized. When they came out the second time after I put in a recall for it, they diagnosed it and we determined we needed a whole new system. The system was ordered and now we're just waiting for it to come in. Installation is set for next Tuesday.

My washing machine wouldn't spin out. The tech was very knowledgeable and nice. He knew what the problem was right away and he ordered the part. He came back out and fixed the washing machine in no time.

The garbage disposal started leaking. I made the call to American Home Shield and their system was very efficient. They did a super job in response and correction. I was very pleased. They told me the person's name that was assigned to the claim. I was able to turn it over to the tenant where she could expect the person in a fairly short window of time to show up. The contractor showed up on time as promised and did a great job. The tenant was very happy. American Home Shield didn't tell me anything other than the repair was completed. When I checked with the tenant, they told me they had to replace the garbage disposal. American Home Shield is a good investment and very good protection for a very reasonable cost.

The tech was very informative. Answered all my questions and just gave me all the information as he was doing everything. The fan outside wasn't coming on. The tech replaced either the condenser or calibrator. I recommended American Home Shield to a friend of mine.

I had a leak upstairs in my toilet, then my bathtub was leaking off and on too. I was always getting plumbers, paying them $90 an hour to get things done, and the repairs would cost me $400. When I joined up for American Home Shield, I called up them, had a plumber come, and it cost me the $100 service charge. The techs were very professional and I was impressed at their mannerisms. They came in, went straight to the job, and got it done, non-stop. There was one kid running, being the errand boy, getting the parts and going back and forth. They told me they'd be out of here in 30 minutes and they were out 25 minutes at the max.

We had a clogged air gap. I used AHS's website on my mobile device and it was pretty easy. The contractor called me and told me when they were coming. They showed up earlier than they said and the guy was super professional. He fixed the problem in 10 minutes. He snaked the drain, unclogged it, and cleaned up. I definitely recommend that you get AHS especially if your place is older than 10 years.

American Home Shield is a neat service if anything is to break down or if we need some repairs. The repairman who came for the AC unit that was not working properly was very nice. I took a picture of an error message that the unit had previously given us and I spoke to him when he got to my house. He was walking me through the whole process, letting me know what he was going to do and where he was going to be. He gave me information in regards to the AC unit. He checked to see if everything was good or what the issue was and told me to change a part.

There was something wrong in the shower. The first time American Home Shield sent a company, the company didn't know what to do. The second time American Home Shield sent a company, the company was excellent. We recommend that last company.

Infuse Heating Cooling and Home Repair was very quick to respond to our AC claim and they were very professional. They diagnosed the issue immediately and then it was just a matter of waiting on the part. The whole process took about a month altogether from the initial online claim that I made.

My AC unit was not working properly and it sounded like it was freezing up. I called in the claim to AHS and within 48 hours, the techs came out. There was a part that needed to be replaced and the repair was done the same day. They did exactly what they said they were going to do and they did a great job.

I had one service check-in for an air conditioning issue that was not resolved. The service of the individual that came out was excellent and he was very helpful. But he was not able to work within that specific type of thermostat and another company would have to be sent out. I was able to resolve the issue temporarily after it was attempted to be serviced. A follow-up was needed from somebody in American Home Shield but I don't believe it was received. I did not hear from anybody and no other company has been in touch.

We had a microwave that quit working so we called the American Home Shield. They in turn called their local appliance people. They came out, diagnosed and repaired the problem on the spot. Everything's working fine now. I don't like American Home Shield only because I don't use them very often. But when I did, I haven't had any issues.

Our claim to American Home Shield on the AC unit took a couple of times to get completed. The people who came were the ones that have done quite a bit of the different things that we've had to have done, but they were the ones who were sent originally on the AC unit. The tech knew what he was doing, but I feel like he didn't look at everything. He was just looking for what may be the cause of the problem. So, we had to do a recall. They sent a higher technician who looked a little deeper, and we found the main problem in the unit. After that, the unit didn’t seem like it kept up, but we were also facing 100 plus degree weather.

The freezer wasn't working properly and the tech from ZTG Appliance Repair came out and checked everything, took the freezer apart, ordered a part and replaced it. He did a wonderful job and got it fixed. But on my initial call with American Home Shield, they sent somebody out. That person said he knew what it was and didn't even take the refrigerator apart. He said he was going to order a part and had me waiting for a month. He never called and said that he gave the appointment back to American Home Shield or to whoever. So, I had to call again. I checked the number that they gave me and he said he was still waiting on parts. He said it one time. I kept asking him when they were coming out because I was losing food and money. He stopped responding after that and then American Home Shield said he couldn't do it. He gave it back to AHS but I wasn't notified about that.

I just had the news that my refrigerator cannot be fixed. I don't wanna lose my fridge but it's not working. American Home Shield had people come after I paid my $100 and they did their best to try to fix the refrigerator. But the part is not available anymore. This fridge is probably over 10 years old. I was offered $1,300 or $1,500 for my fridge. The samples that American Home Shield gave to pick from are fridges for an apartment and it was a white fridge. My whole kitchen is stainless steel, black, and gray. American Home Shield should have asked me to send them a picture of what my kitchen looks like. They can't put in one of those little cheap fridges. This is a beautiful kitchen. I have a beautiful stainless-steel fridge and this model is not made anymore. In their wording, they said the price they came up with is equivalent to what they feel my fridge is worth and their samples are equivalent.

The tech was professional and he knew what he was doing. He got the job done. The service has been great so far.

When I called American Home Shield the very first time for the AC, some guys came out and had to replace the compressor. They had not tightened the screws enough. So, it was leaking the Freon out. When the dude who just came a few weeks ago came, he noticed that they had not tightened it up and the caps were missing. He said that was the reason it was causing the air unit to freeze up because it was leaking out and it didn't have enough Freon in it. He just put new caps on there and tightened up the little plugs that he showed me that were loose, and then put more Freon in it and that was it. He was gone in 20 minutes. It didn't take them long at all.

I'm satisfied with AHS. I have been with them for a long time. Whenever I needed a service and I made a request, it didn't take long to get the service. But I hope they reduce the payment. For my AC claim, the techs came out right on time.

Seattle Home Appliance was wonderful. They came for the refrigerator and they fixed it. It was for a leak out of my fridge. The tech went above and beyond and was courteous and fast. Everything was terrific. I have not had the issue since. I called American Home Shield for a second item, which was a bathroom fan. It wasn't exhausting the way it should have been, and they sent me an electrician who said the fan was mechanically sound, but the venting might be an issue and they don't do venting. Based on that, I was out 100 bucks and no further along than I was when I made the appointment. I kind of wish that I had gotten more information that the insurance policy only covers mechanical and that they don't look at the vents or the ductwork. If I had known that, I would not have spent the $100 to have somebody get up on a ladder and tell me my fan was working.

My hot water heater went out and it was escalated. I went for two and a half weeks without hot water and had to boil water to even draw a bath for a house full of five people, kids included, and still did not have anyone sent to our house. American Home Shield's system is flawed. To my understanding, they give out a certain number of jobs to contractors and then they put a hold on them after a certain number of jobs have been given to them. Those contractors can agree to take on another job beyond that hold amount. When my air conditioning went out, I had it escalated because we were in the hundreds when it went out. It was extremely hot.