American Home Shield Reviews

When I submitted a claim with AHS online, someone reached out to me in a day. I had an air-conditioning-related problem. I was out $75 to find that out. Air Majesty came out.

Our AC completely stopped working randomly one day. We reset the stuff but it didn't work. I then called American Home Shield. The tech who came did a reset and it started working. After like 20 minutes of tinkering, he figured it out. He was able to get the unit rocking and rolling within an hour. He ended up replacing something that is very common on AC units. Everything is working well now. American Home Shield is great overall and their claim process worked. I can fill it out online and pay right there immediately. They then bring someone out effectively and soon. I would recommend this home warranty to folks, especially as new homeowners.

My dishwasher wouldn't clean the dishes. I wouldn't have been able to fix it. So, the tech took it all apart and he took care of whatever it was. I was impressed. I've never had somebody take stuff apart like they were supposed to when they're working on something to find out what is wrong. I called American Home Shield several times. I was getting aggravated but after the tech fixed it and I watched him fix it, move around and do stuff, he did a great job. If anybody ever needs a reference, he's your man. That claim he did was the best thing I ever did with Home Shield.

If I have any issues with anything, I can reach out quickly and American Home Shield gets somebody to respond. That peace of mind is what I like the most about them. Most of my experiences with them have been with my AC unit, that they've sent out Beaches Air right away. They looked at the issue, then took care of that piece of it. It was a motor that ended up being broken, so they replaced it for us.

The contractor came out and repaired the shower faucet. I was very happy. They were always professional and friendly. I'm happy with AHS. It's not too crazy on the deductible so it seems good.

I’ve had American Home Shield out several times and they've been great. I can submit a claim either by computer or by talking to a person. It’s a very simple procedure and they've always been on point and respond right away. They send me an email telling me who the contractor is and that they would reach out to us to set the appointment up. The last time I did a claim, it was the heat and air unit. A couple of times before, I had a washing machine that was giving me fits and the guy had to come out three times, but American Home Shield didn’t charge me the deductible. They were very good about that.

I had water pipe damage. American Home Shield found a plumber to fix my leak, they did their job, and I appreciate it. The tech dried all the water. It took a few days, but they came by and checked on it every other day.

Whenever we need something and something breaks, we call and American Home Shield schedules something to get it replaced or fixed. It has worked out well. Recently, we had a claim for our central vacuum and that was excellent. The guy that came from the company did great work, informed us they had to get some parts, and he rescheduled. All in all, American Home Shield is good to have. There have been years that we haven't needed it, so we look at that as money we wasted. Conversely, on times we've needed it, it more than paid for itself.

Mr. Rooter did a good job. I had the deal where the water comes out, and I had that broken off and it was stopped up. So, the repair guy cut a hole in the back where the pipe was and cleared it out. It didn’t take him any time at all.

The opening and closing of the garage was intermittent. Also, when we pressed the button, the pad just wouldn't work. We filed a claim to American Home Shield via their website. It was very user-friendly. I got the email from American Home Shield that Ace's would be the company. Then they started communicating with me, sending me emails and text messages, letting me know when they would be here or what was a good time. We spoke to confirm the time.

Our AC was frozen on the outside. The service guys who came out were nice. They had to clean something in it.

I had an AC problem recently. The claim process of AHS was good. The technician was wonderful. He double-checked everything. He resolved it that day. I've had other claims over the last few years, as well. For bigger expenses, having AHS makes it more manageable.

I had a claim for the dishwasher and it was a fiasco. The vendor that American Home Shield used had more excuses than can you name. They came out and said they couldn't repair it because there wasn't a place to get the parts. I told them I'd call American Home Shield and they said to go ahead and get a new one since they couldn't repair it. And they set it up for the techs to come back and install the replacement. When they came back to me the day of install, they told me that they do not install, all they do is repair. But they're plumbers so I told them that they can install. But they said that their liability insurance would not let them install. I've been in construction for over 45 years and this was the first time I've run into this problem.

I had a plumbing issue. I was putting in a new faucet in the kitchen sink and somehow, I couldn't get the hoses to go back on correctly. Pipes had also come loose. Discount Contractors came out to look over my hot and cold water hookup and got it hooked up corrrectly. AHS service has been beneficial to me. It saves me money and they got a quick reaction. Their deposit is a little steep, though. Because if I call a plumber up or anybody, I automatically pay a $100 deductible. If I'm paying AHS on a monthly basis, I don't think I should be paying $100 deductible. I should be paying less than $100. They also don't notify me when they haven't gotten the monthly payment. They only notify me when it's late.

The AC wasn't working at all and when Complete Air Mechanical came out, it was just the fuse that they turned back on. They were supposed to troubleshoot it and see why the AC wasn't working. The tech said that the air handler wasn't on. He went to the fuse box and turned it on. The second trip he came out and he opened up the air handler, he saw that there was a short in one of the wires and he said that was why the fuse went off. Then, he said my compressor wasn't working. He told me they will order a new compressor. We're just gonna buy a new air conditioning unit and put it in so that we don't have to keep going through this.

Technicians had to replace the heating element of my AC. A guy came and found the problem within 20 minutes. It then took two days to get a part in. A second guy came in three days and it took him about an hour replacing it all and getting the AC to come up. With American Home Shield, I like the ease of getting something replaced. The one thing I had a problem with is there were some companies that didn't service me. It took a couple of different calls to get the right person out to my place. American Home Shield's list needs to be updated of who actually takes American Home Shield.

Everything's fine with AHS's service. So far, so good. Our washing machine broke recently and the techs who came out did a good job.

About 16 years ago, the floor furnace of the house we were getting ready to sell quit working. The contractor that AHS sent out said they didn't make the furnace anymore and they couldn't help us. I hated AHS all this time. But I like them better now. When I called them, they got back to me in less than five minutes. They told me what was approved and what wasn't. Then they arranged for a contractor. The technician came out and fixed the garage door. He was excellent. He's 26 years old and a wise man in his own time.

American Home Shield has saved us millions of times. They just recently replaced our pool pump, and that's a huge expense. And we got the pool covered. Besides sometimes the wait time on the phone, it was great. Because we only had to pay the one deductible and AHS kept sending the contractor out until the problem was fixed.

My heat pump stopped working. AHS' website was pretty quick. They sent me an email letting me know that a contractor had been assigned. I had worked with the tech often because I had been having a lot of problems with my heat pump. So, it wasn't ever like a surprise someone else was coming. Everything was great. He replaced my indoor and outdoor heat pump unit. Also, he replaced some of the ductwork, but I paid for that out of pocket. AHS is much better than my previous warranty coverage that I had with a different company.

I was selling my house and the inspector for the buyer pointed out to me that two of the eyes on the stove did not work. I had to have it fixed before closing. When I sent the request in, American Home Shield sent me a text saying that they would be 10 more days before they could have anybody there. The repair guy came out eventually on the 30th and he managed to, so called, fix it. I wasn't cooking because I had to have the kitchen cleaned and I didn't want to mess up anything. It just so happened that on the 5th, I turned the stove on and it didn't do anything.

I've heard sometimes, it’s impossible to get quality work with a home warranty, but I've been able to get work done with American Home Shield. They've been very helpful and I saved money.

I'm a first time home buyer and I got in my house almost two years ago. If I have any problems in my home, I can call my home warranty and they fix it. I haven't used them except for this one time though. I put in a claim for a leakage in my ceiling and the process was fast and fair. I work out at Seattle and my mom was there while the service was going on. From what I understand, it's taken care of, but it has to have some patchwork. I left it like it was to see if it leaks later on, and we'll go from there.

Third Generation came out for a leaky showerhead. The service was fine and everything is working good now.

When I had a stopped up drain, the warranty gave me someone to call and I had someone out within a couple hours. The repair people did it fast too. I have no complaints.

When I had a dryer break down, I did a claim over the internet and it took a day for American Home Shield to respond then it was a week before the repair company was able to come out. We first did a phone analysis and looked at it that way then when they got here, they replaced parts and found a couple of other things in the process. They had to order some more parts and replace them. All in all, it took two weeks, but I understand. They had wait for parts to come in then schedule around their other schedules. It was reasonable enough.

I had an issue with one of my outlets. So I had to contact AHS to have somebody come out and check it out. The tech that came out was very professional and business-like. He was here within the appointed timeframe. But the timeframe was really wide, so I wasn't too happy about that. It was an eight-hour window. I would prefer that it'd be a two-hour window of estimation of when they would get here. But it worked out fine.

I've been in and out of town. When I was in town, I had several things taken care of and the providers did a good job. One of the items was a leakage in my washer and dryer and I didn't have to worry about that while I was out of town. The people that did the servicing came out the same day. I really liked that because I explained I had to go out of town to take care of my brother. I'm very satisfied. In terms of warranty though, I'm very disappointed. I'm still having an issue about my air conditioner and prior to when it stopped working, it had been less than a month when I had it inspected for the summer.

The water in our sink wasn't going down and it was backing up whenever we tried to use the dishwasher. I called American Home Shield and told them that. The phone conversation was only a couple minutes long then they texted me the repair man's contact information. It's easy to get in contact with American Home Shield and to make appointments for things to be fixed. It was also a lot quicker than I thought it was going to be, so we didn't have to deal with the problem for very long. The repair man was good. I had a lot of additional questions and he was able to answer them. He also told me things that I should do in the future in case this happened again, before I would have to call and someone would have to come out and try to fix it. It was helpful.

When I call American Home Shield, they react really, really slow. Every time I have to get an expensive bill, they have to argue about it, and they deny it and then I have to justify it. On my water heater claim, they covered it after I tried to sue them for breach of fiduciary relationship. Half the time they don't want to pay what they say. But it's okay. I put them on Twitter and Facebook, as much bad publicity as I can. They should be more proactive with their customers. They should follow up once something got done. But Plumbers, Inc was good. It was an up to code plumber.

I had an issue with my washing machine and a tech was quick to come out. This was the second time that American Home Shield called him to come out. He was with Better Baker and his company was a good one. The people that came before didn't come out as quickly. Their tech seemed to have a problem understanding what I was trying to tell him. I always stick around and try to learn things. I was trying to tell the tech what was wrong exactly. I also had a tech before that came for my air conditioner and he didn't listen.

We've been with American Home Shield for a while now and I like that it has been convenient and easy. Recently, the air conditioner was broken and leaking and when I filed the claim with American Home Shield, it was close to the end of the week. The repair man came out the beginning of the next week and considering with COVID, it was quick. The repair man fixed my air conditioner and he was really good.

I had claims for my refrigerator and sink and both technicians that came were excellent. It's a great help having American Home Shield.

The rep I spoke to was awesome. One of my toilets kept running. The contractor called me and let me know they were coming. The tech had to change the inside plumbing because the rubber had worn out. That helped very good because my water bill had gone sky high. AHS is excellent. Every time I call they're right on point. The only thing is that they're very expensive.

American Home Shield's claim process was simple. I had a claim where techs had to replace a switch on the stairs. The job was finished in one visit. They were very professional and nice.

The evaporator of my refrigerator was clogged up. National Platinum Service came and cleared the clog. The tech knew exactly what the problem was. He addressed it, and then the water leaking stopped.

American Home Shield's claim process is great. When I schedule an appointment, people come out and take a look at things. It's just that, in the situation wherein my InSinkErator garbage disposal stopped working, they should have replaced it first because it was over 10 years old. The first time somebody from Budget Rooter came out, they used an Allen key and turned something underneath the garbage disposal. It started working, but in a month, it stopped again. We called then they came, did the same thing and got the garbage disposal rotating again. Clearly though, there was an issue with it. On the third time, the individual who came got a new part out and just replaced it. It was done in a couple of hours. However, if I count 125 bucks every service, it will cost me the same for a garbage disposal and the $100 installation.

We like American Home Shield's coverage. We also like the convenience. It's very easy to make a claim on the phone or online. We had a low water pressure and we didn't know how to take care of it. The process for getting someone over was smooth, and they took care of it quickly. So, that was nice.

I called up the home warranty company for a leak and the repair man who came was efficient. However, it wasn't covered because it was in the sprinkler system. Still, I'm satisfied with everything so far and I’d recommend American Home Shield.

I have a dual-zone home and one of the capacitors was blue on the primary unit. Technicians were able to be here the next day and they were on time. They were nice and they got the problem fixed quickly. Everything is working well now. I replaced that capacitor out of pocket twice and I used American Home Shield once. They got $400. The couple bucks I pay monthly on AC alone is a worthwhile investment considering they're older units.

I had made an appointment on the last Labor Day weekend, and no one followed up. I told American Home Shield about it and then they sent me a company that was not providing service anymore. They finally gave me someone that came out the following week. But it was just odd for them to send me a company that didn't have a vetted number or a company that wasn't working. It threw me off. I stopped the service with American Home Shield because I'm getting ready to do travel work with healthcare, so I won't be here. Other than that, everything was fine. American Home Shield needs to make sure their contractors are still willing to provide the service.

Our Realtor likes American Home Shield and we've always stuck with it. We've had it in the last five homes we've owned. The claims process is seamless, and the repair people come out and do a good job. Recently, they had a tech repair our dishwasher and that person was polite.

I submitted a claim with AHS because the AC had iced up and was not cooling. The tech came out that same day. He was very nice. He did some things and then he turned it on, but it was still blowing warm air. He went outside and came back in to tell me that it was low on Freon and that he was going to need to put 3 lbs. in. He also said that the coils were leaking, and that needed to be replaced. That I also needed a whole new AC and that he was going to go ahead and put the Freon in it, but he couldn't guarantee how long that was going to last. American Home Shield will only pay 10. I got hit with another $255 on top of the $75 service cost. It started to cool on a Wednesday but by Friday afternoon, it was blowing warm air out again.

The system thermostat was going on and off. I filed a claim through the app and then I was told who the vendor would be. Ace Heating & Cooling called me the next day and gave me the time frame for the appointment. They came out and they had to vacuum out the pipe. Water was building up in the drain and it was causing a sensor to trip. It fixed the system and the system is now working appropriately.

The guy from Hopwood Electric came out and fixed the doorbell. He added a new control panel, and was in and out. He was informative.

I'm okay with American Home Shield's overall service but it's inconsistent. Sometimes they don't know what their contractors are doing and what they're doing. I had an issue where the contractor says one thing, AHS says another and nothing gets done - especially on a recall issue. The contractor came for the initial ticket and fixed it without going back to Home Shield. But he didn't fix the subject. So, I called them out again and said what was wrong. When they tried to get in touch with Home Shield, they said they needed to get a recall ticket. It was about a week being stuck between the contractor and AHS to get the problem solved. Presently, I'm waiting for the contractor to come from a ticket that was issued over two weeks ago. And that’s with an AC as well and it's been hot recently.

It's pretty easy to get things scheduled with American Home Shield and Hicks Plumbing has been really awesome the two times that they've been out. One time, they came to fix a leak in the toilet. They ended up having to replace it and they had to order it. It was done within a week’s period.

I heard rave reviews about American Shield being good. But they have vendors like Island Mann Plumbing that has really taken down the face of American Shield. I also didn't have any problems with Island Mann until something happened to my bathroom. It’s not flooded but water covered all the floor and it leaked down to the second floor. A supervisor came out and looked if there were any damages. The guy turned off the thing at the manifold to turn the water off upstairs. But when he turned it back on, it started gushing again.

When I needed a quick dryer repair, the process was super smooth and easy to do and the repair man was very professional and quick. That's the only claim I've had to make so far, and it went great. American Home Shield's cost is very price efficient too.

The oven wasn't working and I called Home Shield to have someone check it out. The technician came all the way from the other end of Jersey, which is like a two-and-a-half-hour ride for him. I don't know why they did not pick a technician within the area. When he showed up, he was very impatient. He did not want to come back and follow up with anything else. He said it was a part and he ordered it.

I used their service when techs had to replace my garbage disposal and fix a running toilet. They scheduled me right away and came immediately. They were very cordial. I'm moving and I plan to call American Home Shield and cancel my current policy then order another one. I would love to be able to transfer my policy.

The contractor came out and I had the expectation that they were going to give me an estimate on some things that I had asked about. But I never heard anything from American Home Shield. I had two different people come out for two different reasons and never got any follow-up from them on how to solve the problems that were presented. So the people that come out are great, but American Home Shield sucks.

Everything was great with my recent experience with AHS. My oven had gone out. The board detonated. Then, the cooktop, there was something that the tech had to replace in there because the igniter would go off. AHS responded very quickly. It just took a long time because they had to order that board. It took a little more than a month.

The garage door's chain was all messed up and it wouldn't go up. Something in the gears beside the motor was the issue. And when I hit the remote of the other garage door, it would open up the other one. The contractor was a good vendor. Usually, when I deal with home warranty companies, it's slow. But American Home Shield has really good service.

I've been with American Home Shield for the last 20 years and have been happy with them. They've been good to me and I would tell others to definitely get them. When owning a house, you could go bankrupt. In the first few years of my house, I did not know about American Home Shield. I went to over $20,000 worth of expenses 20 years ago without knowing that I could have returned that instead of throwing it out.

American Home Shield has been good to me over the years. Back during the summer, they helped me put in another AC unit. Today, techs are bringing in a new stove and I'm gonna be all set for the winter. The only thing is I had a major repair and that set me back a little bit. American Home Shield said they didn't cover some of the parts that we would be needing to bring things up to code. The doors that I had were not up to code either and I had to replace all of that. I was out of pocket at least $2,500 and that hurt. I thought I had better coverage but I didn't. But I anticipated the expense that I had to go through to get up to code. This one just blew me because it was unexpected. Other than that, American Home Shield did a fantastic job.

My last claim with American Home Shield was for my stand-alone freezer and the microwave was right before it. Both were handled very fast and efficiently. With AHS, you’re not on pins and needles thinking what’s next. Because if something goes wrong, you know that you have them. I've called them about plumbing at least four times. I’ve had nothing but good experiences with them. When I moved in the house, a friend of mine sent a plumber out to my house who did absolutely nothing and charged me $200. I later found out from someone from AHS that it was not a plumbing issue but an electrical one. It was the AC/DC port and all he did was push that to turn the Jacuzzi on in the master bedroom.

I had a leak in my kitchen and one in my bathroom. The repair people were very nice and they went through their business professionally. Everything worked out okay on that. They resolved the problem that day as they had the parts that they needed. I'm glad I have American Home Shield.

If something goes bad, having a warranty is convenient and I don't have to put out the big expense. When my dryer was not heating, everything went fine with my claim and the repair man was good.

I've never had a home warranty before, so I like the ease of filing a claim. When my garage door springs broke, the repair people came in very quickly and replaced it. They were very professional gentlemen, and I'm very happy.

I had a water leak and the service people who came out solved it that day. But within a couple of weeks, they had to come back because the issue presented itself again. When they were here, the unit wouldn't leak and it hasn't leaked since then. I had other claims in the past and those also went well. American Home Shield has been great. A good thing about having them is having repairs taken care of without the bulk and cost to get the repair done.

When I have a claim, I always make sure to ask American Home Shield for the name of the company and their phone number. Because if you don’t ask, you don’t always get that information. Most of the time, the contractors are very good. We've never had to call anybody back. Everything has always been good. American Home Shield is a good company.

The heating element of our dryer in the laundry room went out. We've got three adults and a child so we've got quite a bit of laundry on a weekly basis. I needed the clothes to be dry. I went to the American Home Shield app to make a claim and they already had my account number. That made things very easy. I got a template response stating, "We've opened the case and you'll hear from a contractor within the next however many hours." I got an email and a phone call from their third-party contractor. I provided the model number of the unit. Their tech came fully prepared with the part that he needed. He was in and out in less than an hour. Now, the dryer is better than it was before. American Home Shield is worth every penny. It pays for itself after the first repair.

So far, the claim process of AHS has been good. I just have one issue with the calling-in process on one of my homes. It's a little difficult. I'm not sure how it got mixed up. One of my homes was registered under a different address. Whenever I would give them the identification number that was assigned to me, another home would come up under that. And I still don’t think that’s straightened out. This is anytime I tried to create a claim at my primary residence. But, with my other residence, that seems to go through and everything seems to be fine. We had a claim for my garage door recently. It seemed to be loose. The guy that came out explained why we were having an issue and said that that shouldn't be of any concern.

A pipe was leaking from my air conditioning unit. American Home Shield gave me the repair company's name. The folks called me and told me what the tech would be wearing and when he would arrive. He was awesome and very knowledgeable. He didn't get bothered when I kept asking questions. He did what he was supposed to do and kept me informed throughout the whole process. Now, the AC is cool and everything is fine. This experience was extremely great. American Home Shield is a hit or miss but get it still. It's definitely value added.

I called American Home Shield as I always like to talk to people live. I was surprised that I was able to get American Home Shield on the phone as quickly as I did. Normally, it would be a very long wait. I placed an order for someone to come look at my washer because the inner tub had separated from the outer tub. Whatever held it together came loose. There was rust, glue, and dirt in the tub. It was horrible. I destroyed 12 designer whites and had to throw them in the trash because they got so stained.

I have a winter home and when the company looking after that checked the house and the air conditioner wasn't working. They called me and I made a claim. I called American Home Shield and the process was somewhat difficult because of the wait time. Gibson was the contractor given to me and they were to contact me. They were to come out and do the service. The job was done and the air conditioner is fine. It was a satisfactory experience.

Our garbage disposal was leaking and we had to have it replaced. The guy that helped us out and did all that was excellent. His name was Chris and he was very professional and personable. Chris was a good person to be around and I would want him to come out again. American Home Shield has been excellent and it saved us a lot of money. They always send out good people to take care of our stuff and the turnaround time is really good too. A lot of warranty companies aren't like that.

I ended up having three guys to do the job on my AC claim. The first one came out, said it was a thermostat and he replaced that. About three days later, the unit quit again. Another guy came out. He got into the air handler and said that there was a short and he couldn't work on it because Orange County Utilities had an Energy Saver module hooked up, which I have hooked up to both air conditioners, both hot water heaters, my pool pump and so on and so forth. He said he couldn't work on it until they come out and unhook it. So, I had to get Orange County to come out and unhook it. I was out of town, unfortunately, and he also told my wife some stuff such that energy saving unit wasn't good for the air conditioner. Another guy came out, serviced the unit and said there was a short in a line going out to the air conditioner unit and a possible short or a bad circuit board.

Generally, we have a good experience with American Home Shield. We had an issue with the AC and we needed to get a coil replaced. We ended up doing out of pocket because we really needed it. It was during summertime. We also had a claim where Astro Appliance came out and that one went very well. The technician was very friendly and professional. But we're a little upset right now because we're still trying to get our water tank upstairs repaired. It's been leaking and AHS asked for some proof that it's been going on for a long time. My husband talked to the insurance and we're trying to get the proof together about the water damage around the area. It's a little inconvenient but we're working on it and I'm sure they'll cooperate. We want to stay with AHS and not leave. It's good to keep and maintain the services.

Our dishwasher had a problem. The tech found what was wrong and ordered a part yesterday. We're still waiting. As long as AHS does what they say, I'm good. I'm still with them. If I didn't think it's worth it, I would have left.

The AC unit stopped working. The internal blower was still working, but there was no cold air coming out. So, we contacted American Home Shield using their website and did a service call. The next day, we were contacted by the air conditioning company and they were out very quickly to take care of it. It was also simple to get through to AHS. The website's easy to navigate and I have noticed that you can create more than one service order at a time if you want to. So, it seems pretty intuitive and I'm happy with it. We've done two claims so far and both have been for the same air conditioning unit that we believe is on its last leg. In both times, it was for same problem and we got the same solution. The two service technicians who came out were from different companies but they had the same quick response rate and were both very helpful.

My dishwasher was not draining. Also, when we came back from vacation, my microwave was making a loud popping noise. We got through to American Home Shield after a 10-minute wait. When I got through, the experience was easy. They gave me all the information and when the tech was on the way, they called. The first time, we did a video conference with a company so they could see the problem and have an idea of what they're working on. The guy got a picture of the model number that I was acquiring. The tech came in a couple of days later and he knew what he was coming to look at it and he had some parts already for one of the items. The other parts, he had to get a closer look. Now, the dishwasher and microwave are working. For the refrigerator, the item is not covered so we have to try to order the part and go from there. I was satisfied with the company and dissatisfied with AHS as well because we've had them for 15 years now.

American Home Shield has been great every issue. I've had some work men sent over within two days. While they were minor, the stuff was fixed and I didn't hear anything from AHS. So, it seems everything gets approved. The techs are very informative and on time. I've had some big appliances go, and AHS has replaced them with equal or more of value. At this point it's hard to find people AHS can get out quickly. There's a lot of work going on in Austin where we live. And with the people that AHS has, they are usually there within 48 hours. Because they are not there to sell AHS' services, they are there to fix it. So, that's always nice.

The refrigerator was leaking. I called AHS and got all the information via the phone. Everything was very easy and the contractor they sent out was very good.

I went through the app of AHS to submit a claim. Then I chatted with a rep of AHS. It was nice. We were having a disconnect through the chat, so she ended up just calling me, which made it so much better ‘cause we were on two different pages. Then after she called, we got on the same page. She put in my order to have the tech come out to look at the unit. The tech that came said that my Freon was leaking. He said that I had to put another order in order for him to come back out.

We had an AC issue recently. There was some noise that was being made. I was satisfied with the service I received there. But when it comes to plumbing, it's a disaster. They will not move from the one person they assigned and those people are totally overbooked. When a client is asking to have a different provider assigned and AHS knows that that assigned person is already booked for two weeks, AHS should attempt at least to get another provider on for them. But other than plumbing, I've had okay service.

I've been with American Home Shield for 35 years and I have enjoyed their service. Everything has been great. With my home warranty, I don't have to buy an extended warranty when I buy new stuff. We're just moving into a house and it's 21 years old. I assume that things are gonna happen. We had a claim recently because when we had an inspection, the inspector said the water heater was just toast. It had a calcium buildup and the techs couldn't fix it.

My hot water heater wasn't getting hot and when I looked in there, the light wasn't on. I submitted a claim and American Home Shield sent me my claim number and the number of the vendor that was going to be coming out. It was excellent with the contractor, Bestway Mechanical, but it was mroe than 24 hours before they came out. When you have something as critical as no hot water or your plumbing is out, it needs to be some type of emergency service. But they explained to me what was wrong and everything was excellent, except I've noticed that my water pressure in the kitchen is not as strong as it was before I had that service done. Also, I was a little disappointed with American Home Shield that I still had to pay out of pocket because I had to have my whole hot water heater replaced and I had to pay more than my service fee. Other than that, I love them. That's the reason I stayed with them for 10 years.

It has been a really rough year with American Home Shield, but in the past, it's been wonderful. This year, the service has been slow and I'm hoping it's because of COVID. When my washing machine stopped and wouldn't drain and finish the cycle, American Home Shield initially signed me up with GE and it was going to be two weeks. I called back and Tech-Tonics was able to come out that day. They repaired it that same day and it worked for three days then something burnt out. I had to call back, and Tech-Tonics came out the next day and fixed it. It's the second time I've used them for something and they were great. I wish they would come every time I had something.

Ever since we bought our home, American Home Shield has been great. We had some issues with our pool. I called them. S & G Pool & Spa came out and fixed it. It was easy-peasy. They're incredible. AHS sent them out here one time to work on our pool and ever since then, we have them service our pool. I always contact AHS by phone. I've done internet before, and I didn't get a fast enough response. I like the personal touch better.

The refrigerator handle on my freezer is broken. Home Shield contracted out the job to Universal. They got the part and a tech was supposed to come out last Friday. But on Thursday, they called me and said that no one was gonna come Friday because the guy called out he would come Saturday. I said okay and the schedule was set for the same time at 11:00 to 3:00.

The most recent claim we had with AHS was a plumbing issue in the bathroom. I submitted the claim by phone. Within minutes, I got a notification that they identified a person to come out. The techs were efficient. They came in and unstopped the stoppage in the toilet and they left. They did an excellent job. The last several times I've contacted AHS, they immediately jumped on it and had someone come out and take care of the problem.

The garbage disposal wasn't working and I thought it needed to be replaced. But the techs who came fixed whatever was wrong with it. Apparently, there was something large that they needed to dislodge.

My air conditioner wasn't working. I called American Home Shield and they sent me something stating they contacted a company to call me. The service people were terrific and very professional. I felt sorry for them because they were so busy this summer and they came out every time I called. After the repair, things have been wonderful and I have air again. The heat in Texas is unbearable at 80-something degrees. I was very lucky to have a couple of units in my house. I'm thankful I have American Home Shield because they helped me financially and I couldn't have done it without them. I tell my friends and neighbors about them all the time.

I let some people know American Home Shield was a good company. Contractors come out in a reasonable time and try to get the issue resolved. If somebody’s working on it and can't get it resolved, AHS helps replace the item.

I placed an order on a Saturday and got a call from the company the following Monday then they came out that Tuesday. They put a new garbage disposal in and that cured the problem. The work was done to my satisfaction. On the other hand, the prices keep escalating on the warranty. It's went from 48 to almost $70. It's gotten a lot more expensive and I am beginning to wonder if I can afford it in the future.

The tech fixed the one problem and it was excellent service. But when he left and we started to use the dryer washing machine, it wouldn't spin. I got a claim and the contractor is supposed to call me today.

American Home Shield sent Cost Cutters Appliance Repair for the exhaust fan on the range. I went to the AHS website and did the claim. It was pretty good. I received the contractor's name and number and who would be calling me. Cost Cutters did a good job. They fixed the problem. A piece of metal was in the way, and they moved the piece of metal out of the way. It started working perfect. Go for AHS. I've always had good experiences. They've always come through every time. I had used them in the past, and I never had any issues with them. So, I went back to them.

My garbage disposal was leaking and I called American Home Shield and set up an appointment. Zeus Plumbing came out and fixed the problem. I always do the claim online and on weekdays, it takes no longer than 48 hours to get a contractor out. But on weekends, I have to wait till the following the business day. This isn’t my first time having AHS. It’s a very self-explanatory and easy process. So I will recommend it because you don't have to worry about the hassle of trying to find a contractor.

We had three out of our four appliances in the kitchen that were broken and we ended up calling American Home Shield, and we had two different services. We had A&E Factory Service for the dishwasher and we had Nelson's that came out for the oven, and he did a fabulous job. We had a bit of a debacle because we were assigned to a different service repair place and they came out and they wanted us to take our range out into the middle of the kitchen. I told them I wasn't really comfortable doing that because it was all caulked in and we'd have to have a second repair done. We decided to part ways. So then, we transferred to Nelson. We didn't do anything and he fixed it in less than 45 minutes.

The AC was freezing up and it was blowing hot air. When the techs first called to set up an appointment, I told them that the day they wanted to come, I had a doctor's appointment. They said, "Okay. That's fine." I told them I needed to know what time they would come. I said I'd prefer early in the morning if possible. They said, "Okay. That should be fine. I'll let your tech know."

We had an issue with our sump pump and it ended up going completely out. The technician that came to look at it said that a sump pump replacement was not covered by our warranty with AHS and he said that he tried to repair it. He just did what he could. But he also said that if it came down to fully repairing it, then we'd most likely have to just go through a regular service provider for that. Once we have the funds and the ability to be able to do that, we'll be looking to be able to get it repaired. All in all, things have been pretty good with AHS. Any time we've needed something, we've been able to call and get it resolved within the first couple of days.

I was drying some clothes and all of a sudden there was a really loud shrieking noise. I turned the dryer off right away and I didn't try turning it back on. Somebody in the household said maybe it was the belt. I called American Home Shield right away. They answered my call and they were very quick to tell me who would be taking care of the dryer. It was really interesting and very inventive that I used my camera and I was able to give them the numbers on the stickers. That was the first time I had someone do that and it was pretty cool that they were using that technique to get all the information that they needed. They wanted to know what kind of dryer it was and how long I had it. They were actually able to see inside the dryer.

My refrigerator stopped squirting water. The tech came and he fixed it right away. He knew exactly what was wrong.

The dryer was making noise and then there was some dirt coming in the washer. I called AHS and I was quite pleased with their service. Then, Atlas Residential Services came and looked at both appliances. They explained everything that was wrong, ordered the parts, and then came back and did the fix.

Denton Appliance Repair came out to fix the washing machine. When you put your clothes in, there's a big, round bucket that you set them down in. The springs on the thing that hoists the bucket up have been worn out for over a year. The first time we had it checked, the guy didn't really check it and he didn't do a lot. He just looked to see if there was stuff that was hitting the side of the washing machine. But the guy from Denton knew exactly what to do. He was very knowledgeable and polite about it. He was very helpful. Denton did an outstanding job and they would be the people I would call if I ever have any washing machine, dryer, or any kind of trouble like I did. Everything’s working fine now. American Home Shield is very attentive. Sometimes it's hard to get a call to them but after they get started, everything goes well. They’re working for us and I appreciate everything that they are doing for us.

American Home Shield is a good service. When we had a washing machine bearing that needed to be replaced, the technician came out, took the part number, went back, and ordered the part. He came back out two days later, replaced the part and put the equipment back in service. He worked his butt off to make sure it's done and done right and that we were happy.

We went away for a couple of weeks and when we came back from the trip, we realized that there was less water in the sink and the shower in one of the bathrooms. Within three days, there was water in another bathroom. I also had a problem with one of the toilets that was running. The contraption inside needed to be changed because someone has to take the lid out to stop the water. Another one is something happened in my water heater. It had to be reset and we couldn't do it. We called American Home Shield, they sent a plumber and it was awesome. He just came here to work, and he solved the problem. This guy was amazing because I've had a lot of people who said, “Well, this is not inches. And I don't have the proper tools.” We have European plumbing and the sink is from Spain.

Back in the day, when we were in the villages, AHS used to say repair or replace. And they were pretty much on top of everything to repair. But I did something very stupid. Right before we left there, our air conditioner went out and it was covered. And I had forgotten that I had American Home Shield. So, I bought a new air conditioner. I called them and I guess they won't do any coverage, after the fact. In this place, my garbage disposal went out. And again, because it was leaking all over the kitchen floor, I had to get it fixed right away. The plumber came and got me a new one. AHS said to me that once the job is done, I can't do a claim.

I wouldn't recommend AHS to anybody. Our experience with them has not been good. Early this year, my washing machine went out. The guy that came out to look at it said they didn't make the part that was needed anymore. I said, “Oh, good. Then it won’t take long for them to make a decision to replace it.” He said, “Oh, no. It'll take them a while.” Sure enough, two months I went without a washing machine. It was ridiculous. I had to send out my laundry to some company to do, send it back to me. That was unacceptable to me.

American Home Shield's claim process is super simple and you don't have to fill out too much information. Once a tech gets assigned, they figure all that stuff out. It's user-friendly and easy to get scheduled. I really enjoy the service that American Home Shield provides. We used their service when the shower in the upstairs bathroom was leaking through the floor and through one of the light fixtures downstairs. When a technician came out, he found that the threading on the shower arm that comes out of the wall completely cracked off. The shower arm fell out right when we tried to take it off. That was where the leak was coming from.

The electricity in the master bathroom did not work. A tech came out and found that the switch that turns the electricity off in the bathroom was broken in half. We assumed that was what was making the electricity short out so the tech replaced that. I had no problems for four days. But the electricity simply quit working again. I called the company back and we had a little bit of an issue playing phone tag for a couple of days. I finally got ahold of them this past Friday and they were here Monday morning. Originally, the tech looked but he couldn't find the problem. We then got to talking about how this was an add-on. It clicked to him what was wrong. Sure enough, he found that there was a wiring disconnect somewhere in the addition of the electricity and he replaced it. So, I have absolutely no complaints whatsoever.

I always file a claim on American Home Shield's website when something goes down. I did one when my dryer was not drying. The process is cut-and-dry. AT Appliances was the contractor. I've used them a few times and they've always been really good. They called me then set up a phone diagnosis. Once they did that, they called me back and scheduled a time for the dryer to be serviced. My only issue is it takes three weeks for them to come out initially. I wish the waiting time wouldn't be so long. Other than that, their tech came out and the issue ended up being a couple of more things than what they had told us. The tech had the parts and he fixed everything. The dryer is working well now. I've always had a good experience with American Home Shield. They've always fixed everything that happened. I referred the home warranty to my in-laws and they have them too.

AHS takes care of their consumers. Recently, they sent out Relaxed Heating & Air and I loved them. They got there timely and fixed my air conditioner.

The tube from the refrigerator through the house was leaking and it leaked under the drywall out to the garage. National Platinum Service got out here right away and the techs were very nice. I've always been satisfied with AHS.

I got my AC fixed quick. It was dripping water. The tech came in, cleaned the line and filters and it was fixed. He was very nice, helpful and quick.

I've had great experiences with the several technicians that have come out for the claims I've had. They've always been very respectful and professional. When I get a good technician and if I have a problem that I know that same technician or that company does, I request that same company. That has worked out well. I'm not a shy person. I will ask for what I want so there's no confusion and people generally respond.

I wasn't too happy on the stove claim because I had to call American Home Shield twice then I had to pay twice. Maybe it was a little bit of my fault because I waited. I'm not gonna judge them on that issue. On the second time they came, the guy checked the AC and he replaced a capacitor. He was okay and was very knowledgeable. So far, so good.

With AHS, I've never had a problem waiting when something breaks down. They come out within two or three days. The dryer wasn't turning on at all and a tech from Honest Appliance came out pretty quick. He did a excellent job, as far as coming out quick and fixing it, and the dryer is still running.

The last issue about my home was really crucial so I needed to get someone on the phone at AHS. Initially, I was told that the tech wasn't going to come until four days later. So, I called AHS back asking for escalation in my ticket because it was something dealing with gas. They reached back out to them and I don't know what they did but the tech said he'd be out the next day. He was great and he called me before he got there to let me know that he was 30 minutes out. He was professional when he arrived and throughout the timeframe that he was here, and he was able to repair the gas leak from my dryer area.

I'm a new homeowner, so it's a good idea to have a home warranty. When I wanted someone to look at the filter on my air conditioner, American Home Shield sent someone out and it went very good. The techs were on time too.

My AC would not get cold and the repair company has been out six times. They never take too long to come, but we've done the Freon then they had to change a board. The last technician that came out seemed good. He told me that it's very wet inside of the box that it's in and that it needs to dry out, but he doesn't even know that it can dry out. We're getting conflicting answers as to what the problem is and it costs me 100 bucks every time they come out. I have no idea what the problem is or if it's fixed or I'm gonna continue to have issues with it. Another thing is, American Home Shield didn't cover the Freon. I also had a pool issue wherein I called before I started the claim. "Is this something that's covered?" "Oh, it's covered." Someone came out, and it was not covered. I'm debating whether or not to renew.

We’ve had some plumbing repairs, and I was particularly impressed by Barlow Plumbing. The job that was really memorable was when we had a toilet in the hallway bathroom that needed to be reset. The technician was good. His name is Andrew and he did an incredibly professional and thorough job. I've never seen anybody work both knowledgeably and confidently. He reset a toilet that we have had to have reset over the many years we've had this house. I'd be surprised if it doesn't last another 5 or 10 years. That job he did, he knew what he was doing. He didn't just put a new ring on, bolt it down and go away. That was a good job, and they get an A-plus.

We had Bennett Appliance come for a claim and they were fantastic. Their guy was very respectful of my husband's health situation. My husband has cancer and he's in treatment. When we asked that the guy please have his personal protective gear on, he did that. He didn't question or argue the point. He got his work done and cleaned up after himself. He had to order a part for a replacement. He explained to us what the problem was and how long it would take to get the part. He notified us when the part came in. He worked around my husband's medical appointment schedule. He then replaced the part quickly.

My microwave broke and Days Appliance came out and fixed it. Then, a couple of months later, it broke again. This time, they decided it was unrepairable and they got me a new one. American Home Shield's claim process is good.

American Home Shield's website was very easy to use. The contractor called and scheduled the appointment to come out. The contractor came out and took care of the situation with an ice maker. It was not making ice. I was there the whole time that they did it. They replaced the ice maker. They did what they needed to do and it's making ice now. They were very helpful, professional and got the ice maker taken care of very quickly. I was pleased. I would highly recommend AHS. They're one of the best places I've had with different home warranties. I've had others that were not as responsive as them.

We had good experiences with American Home Shield. We didn't have any difficulty in calling in and making a claim. COVID brought a wait time but everything else was fine. We used the home warranty when the heating element of our unit went out. It didn't take a long time for a tech to come out. He repaired the problem in a short period of time. It was great service and the unit is working fine now.

My pool pump didn't work. I gave American Home Shield a call and talked to their automated machine. I didn't like the machine option because you can't really explain what’s problem. It's just option A, B, and C. That's it. But I like the process of submitting the claim. They said that somebody would give me a call and schedule the appointment. South Tampa Pools & Spa came out. It was great service. The guy, Chris, was great. He replaced the pump. It's good now. It's working.

I used a different home warranty program and I gave them up for American Home Shield. The claim submission process is very straightforward and easy to do. The web application on your phone is very easy and simple. If anything, the confusion comes in with the provider. But the submission process is very solid. It would be nice though to be able to say I would prefer my vendors I've already used versus others. I had no problem with AJ Appliance Service and I've used them twice since the pandemic. The first time, it took them a very long time to get parts but that was an issue with the distributor. It was not AJ’s fault. They were very good and provided a tremendous amount of detail. It was almost too detailed but it was what they were supposed to do, and that was not a negative.

I've been working with American Home Shield for my father for the past three years. My father had it long enough for me to say, "Let me renew this." It's a good investment. I'm not the fix-it type of person and my dad is a little older. It's good to know that at least I can call and count on American Home Shield. I can get some advice. The workers also guarantee that if something is not right, they would send somebody back out and I don't have to pay anything else. With American Home Shield, I don't have to shop around and get the neighborhood fix-t people to come out and help. I used the home warranty when the refrigerator was overfreezing and the water wasn't coming up. The ice and the water chipped. The line was frozen. A service coordinator came out and he was wonderful. He gave us a lot of preventative stuff to do.

I get one free service a year so I did a tune-up for my furnace. A rep scheduled the service for me and technicians came the following week, Tuesday. There is peace of mind when you have a home warranty.

The pump on the pool quit working and the contractor had to replace a little tube type thing. The tech was quick and answered questions that I had for him. So, it was a good experience. There are so many things that I can't fix and my husband used to take care of all that. So, it helps if we have somebody we can call. It's just sometimes the timely manner in getting them out when it's a big issue. Also, if there's a problem, I've talked to American Home Shield several times, and I have trouble communicating with the people that are on the phone. The English language is not their first language. And they speak so fast that I couldn't figure out what they were trying to tell me. They get aggravated when I say, "Would you please just slow down just a little bit?" It's very hard when I call and I couldn't communicate. I've had it happen four times over the past several years.

American Home Shield’s service is okay but this latest time, they still didn't fix my AC. I gotta call back. I know they're gonna want to charge me again, so I'm not very happy about that. New Life Contracting seems pretty cool but the other guys that I used never had to come back out and do a whole bunch of stuff. Having this service is beneficial. You just get tired of having them come out multiple times for one thing. Still, American Home Shield’s service is worth the money.

I had a leaking water problem and dripping water from the main multi-valve. I called American Home Shield and Reflection Pools called me to find out what the issue was. I told them that I had filter material coming back into my pool and an issue with my filter as well. There were holes in a couple of the grid sets and the techs fixed it. Also, they replaced the top part of the multi-valve to fix the leak.

Highway Plumbing & Rooter came out and fixed one of my bathroom faucet. They did a good job. I was happy with the work. The faucet handles were like stuck. You couldn't move them and no water was coming out. The guy who originally looked at it said everything was rusted out and frozen in place. I called Home Shield and they said somebody will be contacting me to take care of my sink. That was when this company called me, and they sent a worker out. He verified, "Yeah. It's broke." Then about a week later, I called to see the status of my claim, and they said, "We're sending somebody out and they should be there tomorrow." They came and did a very good job. I'm okay working with Home Shield. It was well worth it.

The heating contractor that I use is good. However, the waiting time to get someone is ridiculous. Sometimes, their website doesn't work and when you've updated things and have to call, it's a two-hour wait to get to someone. Also, the contractors are not available very quickly so you might be waiting a week to get things resolved. I used a different warranty company out of Florida and it was efficient and quicker. It was a two-day turnaround. I had AHS also in Kentucky and I had the same hold time issues. It might be that the contractors are overbooked.

I lost power to half of the house. There was something with my breaker or with the panel. The electrician came out and fixed whatever needed to be fixed and everything was back to normal after about 30 minutes. He was very thorough and did a good job of fine-tuning what was going on. So far, so good. I would recommend American Home Shield.

I had two different plumbing companies come out. One company put out a new flange on the toilet and the other one unclogged the kitchen drain. They were well on time. American Home Shield is okay but they should really check on the technicians that they hire to do the job. They should make sure that they're capable, have the right tools, and have the knowledge to do the job.

We get prompt service from American Home Shield when we call something in for repair. We get email notifications that we've opened a ticket. They're pretty prompt in assigning and giving us the name of the contractor who's going to be in touch. The contractor gets in touch pretty quickly. So, you'll have somebody easily within a week.

The tech that came out for the AC was very nice. He was at my house one other time. The AC made a very loud noise. He said a lot of times, when you have a power surge, it can make that noise. Then the next time if it continues to do that, he told me to turn it off and leave it off for 10 minutes and then turn it back on and let them know if it continues to do that. It made that noise one other time, and I did that, and then it worked. Everything's good.

I had an issue with my oven. My burner wasn't lighting and my oven wasn't heating. I submitted a claim with AHS and it was easy. They sent a text message saying who the company is. AG Appliance Repair came out and the tech was really good. He said what was wrong with it and he had the parts to fix it.

The young man that came out was very professional and seemed to know exactly what he was doing. However, all he noticed was the Freon was low and he said, “Well, it's going to cost you for some additional Freon.” I asked, “And how much is that gonna be?” He said, “$265,” then I said, “Well, I don't think so, because I'm paying American Home Shield. So my question to you is, why should I have to pay for Freon when that is a part of my contract?” I said, “You're going to only put so much Freon in it. But you’re going to charge me for the difference of Freon that’s needed to be put into the unit.”

My kitchen sink was leaking. American Home Shield brought a plumber in, and he discovered that it was my water purifier that was leaking. So, he just had to remove that. He was done in a matter of 15 minutes. AHS was what came with the warranty that came with the condo. Then I decided to just continue with it as a safety type thing. I've used them several times, and I'm very happy with them. I won't change because they do act fast and I have saved a lot of money by having a home warranty. I always suggest to my neighbor that they get one because it is a saving.

The contractor came for the same issue that they had come and fixed before. It was a clogged drain line. They remedied it down at the base, but they didn't remedy it all the way up through the top and it happened again. The prior year, they did the same thing. They do a great job. My concern was it took a few days for them to get there, depending upon the schedule. I called the company directly once they were appointed again and Johnny tried, but they were busy with other projects. I had to shut my AC down and it was three days before he got there, but it wasn't the worst-case scenario. Had it been earlier in the year, it might have been a disaster.

I've used AHS twice and so far, I've had no issues. The claims process online was very simple. The technicians came out on time and took care of the issue.

I'm trying to get my aunt's things together. We had American Home Shield where I lived in California and I referred my aunt to that. We used their service when I couldn't get my dishwasher to work and they sent Appliance Network out. The tech tried to start it and it went to smoking. He said they couldn't do anything with the dishwasher so they were gonna have to replace it. That was all well and good. I got an email and a call from American Home Shield to go online and select a dishwasher. I did that. This was where a hiccup came in. I thought American Home Shield would coincide the delivery of the dishwasher and Appliance Network coming in to install it. I got a call from JB Hunt, the delivery company, that they were on their way with a dishwasher. At that time, I was not told anything about when the tech was gonna install it. The dishwasher is sitting in the dining room right now.

I responded to their 50th anniversary $125 off ad for a one year home warranty policy. Before buying, being "helped" on their phone line, I specifically asked: "My HVAC is over 20 years old.... will it be covered?" Their "cust serv rep" answered HVAC will be repaired or replaced. Here's the catch, when I made a claim for, yes, an HVAC break down, then AHS advises "in my contract" Freon is excluded less $10/pound. The "repair" AHS offers is they will charge me $100 claim deductible, $1800 Freon, and other various costs totaling over $2,000 out of pocket for my "covered" .... "repair"... of an out of date HVAC. I have had non-AHS related contractors out who advise me my equipment is NOT REPAIRABLE because the system cannot be tested for leaks or other breakdown issues without a compressor.... and forcing a customer to spend $2,000 to learn whether or not there are other issues with a 20 year old HVAC is non reasonable, non honest.

We had AHS and our AC unit broke June 2021. AHS assigned a vendor who NEVER SHOWED UP ON MULTIPLE OCCASIONS for TWO weeks. Informed AHS and requested another vendor. AHS REFUSED to send anyone else. Finally the vendor shows up, turns off AC unit, says he'll be right back and LEAVES. NEVER CAME BACK. Through all this AHS still refused to send another vendor because the "no shows" never completed their ticket, therefore it shows them the AC repair company will be back. This was occurring over a 4 week time period. Meanwhile it's 90 degrees outside and 86 degrees inside our home and we have with small children. After the last call to AHS, and again them REFUSING to assign another vendor, we canceled our contract. THEN AHS stated they would "look" into the matter. Well, too late. And after all that AHS charged us a $49.95 cancellation fee. Never ever will I use them again!

I've got another company that has been servicing the air conditioning units for two and a half years, which is how long we've had the beach house. I called them up and they came over and determined the problem with the upstairs unit was the fan sensor. Then I called American Home Shield and they sent their people out knowing what was wrong with the unit. Warren-Hay came out and they went upstairs and said that the issue was the fan sensor. They ordered the fan sensor and it came in last Friday. So they came back on Friday and had what they thought was the part. The guy went upstairs and said, "No, this part's not gonna work. It's not the right part." I talked to the man with Warren-Hay yesterday and he said he had the part in his truck. He assured me that he would be back down next Monday to put what he hopes is going to be the part that's going to make it work.

We requested a rekey and the gentleman that came here to do the job did an excellent job. He was very professional. Within no time, he got everything done. I have had a very positive experience with AHS.

Everything worked really well. Requesting the service was pretty easy. Then the guy came out, looked at the issue, and said he had to get a part. He got the part, came back when he said he was going to come back, and fixed it. It works great.

I've had AHS for two years so far. It's been great. It's been beneficial. I've had to use it twice and I appreciated it both times I had it. Recently, I had a drip in the bathroom. Then there was air in the pipe like a toilet was constantly running. So, the techs came out and replaced a valve and fixed the faucet. They replaced the flapper on the toilet and it fixed it.

The service I had from American Home Shield has been good. When I had a plumbing issue, I did a claim and everything went accordingly. The worker who came fixed the issue. He was nice to talk to, was professional in doing his work, and knew what he was doing. I would recommend American Home Shield to friends.

I've had the good and bad contractors come out. I didn't have any hot water so I called American Home Shield and told them I needed a plumber. With the first contractor that came out, Plumb Genius, my husband and I thought the tech was blowing smoke. He wanted to direct a different problem, which was out of our pocket and was not an issue. He said our piping was emitting carbon monoxide. We wanted a second opinion and John Hudgins Plumbing came out. The tech came out and right off the bat, he told us what was wrong. It was pretty much an easy fix and he said our piping isn't going to kill us like the other guy tried to tell us. He also fixed another problem that we had.

Our garbage disposal was not working. Keilly's Plumbing came and fixed it. They were on time, professional and they were done quickly. Everything is still working fine. I like American Home Shield.

The tech that came out from the company that American Home Shield contacted, which was Platinum Services, was very nice, but it was like he was fixated on just the filter being the issue. He thought that when he put this plug in where the filter would be in our refrigerator, the water would start coming out. He said that the filters that we use were defective. We usually get our filters shipped every six months so we can change the filter. The first time, the tech said, "Oh, it's your filter. It wasn't tightened." The next day, the water dispenser was doing the same thing. It would come out strong, but then the stream would get thin.

The refrigerator was not working and Service Plus Repairs came out here. The tech said the refrigerator needed two parts and he ordered them. Then, he came back, put the parts in, and fixed the refrigerator. It's been working since. We've also had an oven claim and the tech was very nice. We haven’t had a problem with AHS. They answer right away and take care of the problem.

My thermostat was just blank. There were no numbers on it. So, I put some batteries in it. It shouldn't need batteries. The tech found a clogged drain. Then he looked at the other parts of my air conditioner, and he told me to keep the pine straw and the leaves away from it. He was really good. He also recommended to get the ultraviolet light when I have the money. I will be calling AHS as soon as I have the money to do that because I do want that.

I have an older home and if my AC unit goes out, I know that's gonna be a lot of money. Having a home warranty is like insurance that I want to put the bill on that. It's also super convenient because I don't have to hunt down contractors. I just put in a ticket, 100 bucks, and American Home Shield handles it for me. We've used it for electric work, a garbage disposal, a couple of plumbing leaks and for the air conditioning to make sure that it was good to go for the summer. When I schedule some kind of maintenance, I usually get a response from a contractor within 24 hours, and they're usually out within the same week. I've been liking it.

Stuart's Appliance fixed the dishwasher that wasn't pumping water. The motor failed on it and they replaced it. Unfortunately my dishwasher likes to be broken so he's been out a couple times, Stuart himself. He's good to go. American Home Shield is a little expensive, but I was able to negotiate a little deal coming back into it. I'm happy now.

I've had American Home Shield periodically. When I first bought my house, I had them and then, I moved. It’s a good thing to have if you don’t want to have any cost that hits you all of a sudden, as long as you keep good track and if you have good maintenance of your stuff. Like the commercial says, things break down. If you don’t have the extra money, it's hard to pay for some of the things. It is almost like an insurance policy. If you have a major occurrence, hopefully American Home Shield will pay for at least part of it. I like the home policies myself. I’ve only been with AHS, at this point, for about a year. The contractors came out for three minor things and it all worked out good. I’ve been very pleased, in general, with the experience so far.

My air conditioner quit and the claim process was very simple, quick, and easy. Also, the tech did a very good job and resolved the issue the day he came out. Having AHS has saved us a lot of money.

The AC coil went bad and Cabot Mechanical came out within a day after I filed the claim. They were able to get it fixed fairly quickly. The primary delay was getting the approval but they were able to make the fix on the same day. But I realized I had about a $1,500 charge built up where things had to be done. As a consumer, I wasn't totally happy with it.

American Home Shield is speedy, I get them on the phone fairly easy and I can use the website. The water heater wouldn't work. The pilot had gone out. So, the tech relit it. Two weeks later, it went out again. So, I went downstairs and I tried to relight it. I thought I had tried to relight it, but I couldn't get it going. I turned up the thing but I didn't see the flame. So, I said the only thing I could think of was my son went down in the morning and tried to relight it. But he would have known to turn the switch to the correct temperature. I liked the two guys that came out. They took the heater apart and cleaned. The first guy said, "Oh, this is clean. It doesn't need anything done to it." And the guys said, "Let's clean it up." They cleaned it and made some little comments, too much techie stuff for me. But they explained a lot of things to me and did it in a very professional manner. They did a good job. The water heater is working fine now.