American Home Shield Reviews

My experience with American Home Shield has been good the majority of the time. But sometimes, it's frustrating. I was having some issues with my AC unit and having to deal with the folks overseas can be a challenge in trying to get to somebody that can take care of the situation better. When I need to speak to somebody that can handle something, I would like customer service to get me to them instead of going by the script. That was pretty irritating. But stick to your guns and they will somewhat do what you ask of them. Other than that, American Home Shield has taken care of me through everything I need. The AC issues got resolved.

The capacitor on my air conditioner went bad and when I submitted the claim, it was kind of automated. At first, it wouldn’t accept my card and then I called back and everything went fine. Then, within an hour or two after I submitted the claim, somebody called me and said nobody could come out that day. They would come out the very next day. It went perfectly fine. Choice Plumbing, Heating & AC came out and the techs were pretty awesome. They fixed everything outside, came in, turned the AC on inside, and went to the exterior walls to make sure that it was blowing out.

I moved back to my house and I called American Home Shield a couple of times because I had some issues. Technicians came out and took care of things. They were good. All of them were very reasonable and gave me information as to what happened and what was wrong. I was satisfied. The only problem I have is that each year, American Home Shield raises the price. I started off paying 59 and now, I'm paying 79.

We had one service with American Home Shield and they did a great job. It was an air conditioning issue and the technicians were able to resolve it quickly. They were very knowledgeable about the subject matter. Our home warranty takes some worries off.

A tech came for a service request we made and he had been there before. He was always very good. I had another claim that I was not happy about. We have a Jacuzzi that has a heater on it. The pool man told me that on this particular model, some of the pipes inside are iron and they're rusty. American Home Shield sent the same person out twice and I’m not particularly fond of him. He said it was a little bit dirty when he looked at the pool heater. A year or two later, I called because the issue was getting worse. The pool man thought he could change the pipes. But the tech that American Home Shield sent said the issue had nothing to do with the rusty pipes.

Our unit was leaking water. After making a claim to American Home Shield, I received the name and phone number of the contractor. I then received a text the next day from the contractor. A gentleman came and he was very nice. He fixed the unit. To prevent it from leaking water, he opened up the line. He also said the unit was low on Freon and he added a pound. He left and another problem arose. I turned on the unit and it wasn’t really blowing any cold air. I told the gentleman that but he said he will reset the unit and it should work, but it never did. I’m still waiting for him to get back to me. He says he needed a part. I just checked with him yesterday and he had no update for me. I’ve been a week already without an AC.

There wouldn't be any cold air blowing out when I turn the thermostat on and the gentleman from Myers did a good job. He did a claim on the upstairs unit last year so I was familiar and comfortable with him. There were a couple of blown fuses and there were a couple of parts that he had to put in there. He also put a new thermostat in because the thermostat was reading faulty as well. It was a good experience. The only thing I dislike with AHS at the moment is I would like to just make a one-time payment and not be billed monthly for a service contract. Also, when I make a claim, I know it's $75 but some of the other competitors that I've looked at are a little bit cheaper. Outside of those, I haven't had any issues and they've been able to remedy the issues each time.

I've been with American Home Shield more than eight years now and their service was way better than now. Recently, I had a garage door problem and didn't want to wait for the claim. I called someone else. They told me that we probably needed a new keyboard for the garage. But since I have the home warranty, I thought why would I go and pay out of my pocket when I could pay American Home Shield 125 then their contractor would come and do it. I did that and a guy came, checked the wires, tied them together and it started working again.

I had a backup in the shower. They responded in a very timely manner. The techs were courteous and kind. They took care of my issue right away.

AHS will not honor their agreement with you as a consumer. Even though you have it in writing they come up with very creative ways to try and deny a claim. The vendors they send out to your house don't have your best interest in mind and only serve as a means to try and discredit you and give AHS reasons to deny claims.

My AC wasn't working. A day after making my request with American Home Shield, someone reached back out to me. Techs came and fixed my AC. They had to order parts and come back. Before American Home Shield, I had HSA for a year. I switched to American Home Shield and I get a little bit more benefit.

The AC wasn't cooling and Myers Comfort Specialist of Montgomery came in. The tech was awesome and he explained everything. But the AC still isn't fixed it. It's going to be $1,400 on my part to repair the coil and I'm upset with that. The plan I have doesn't include all of the costs to repair the system. But I’ve referred a couple of people to Home Shield. I tell them it can't be beat. For $150 a month, you know you're protected and it's easier to pay 150 versus $1,000 or $2,000 for something.

With AHS, it's so much nicer and more convenient to be able to make a phone call and they do all of the searching. Also, they've replaced my oven and then, my dishwasher twice. They came out and fixed my air conditioner and they even replaced one of my well pumps when it went bad once. The only problem that I have is I can't type in on their website what's wrong. My washing machine wouldn't turn on and I knew it was the start button on it but I just had to put down whatever they had on there. I would have been happy to type in what I think is wrong with it. But they got on the ball right away when I contacted them. They had somebody respond to me immediately.

The electrical panel on our fridge went down and it stopped cooling. We ended up having to replace the fridge. But we were happy with Gilmore's Home Solutions. They were professional and easy to work with.

I love American Home Shield. They said a lot of things that they would do and I took them up on it and I didn't have any issues for a while. Not long ago, my oven got locked up and I couldn't get it unlocked. I called them and they got ahold of somebody and set up an appointment and kept me informed when the person was coming and how long it was gonna be. It was great service.

American Home Shield’s customer service is amazing. I've gotten both my AC units replaced. It’s totally worth it and I renewed last month. I have no regrets. The contractor wouldn't touch the appliance until I have a valve to cut off the waterline in the back. So, I'm currently in the process of trying to get that done to see if I could get it repaired. The guy who came out was great.

American Home Shield has done what they were supposed to do so far. I've had some electrical issues, a garage door opener stuff and a doorbell issue. With the electrial issue, the contractor tried to come out, looked, and basically turned around and walked away, saying, “We don’t cover that.” And then American Home Shield said they don’t cover it. So, I was like, “Okay.” On the other hand, AAA Action Garage Doors was the best. The guy was on time, very courteous, professional, quick and knew what he had to do.

I would recommend American Home Shield. Recently, one of the air conditioning units in a room wasn't functioning and there was another one that not enough air was coming. A contractor called right away. They came and discovered that the one that was in one of the rooms didn't have a connection. For the other unit, they fixed it. They closed another one to have more pressure in this one.

When we contacted American Home Shield about the AC unit, my wife was given a hard time by the AHS rep.

We were having a cooling issue. The techs who came out were perfectly professional, very well versed, and very efficient.

A tech from Frog Pro Services came out and told us that the compressor had shorted to the ground on the AC unit. He said it needed to be fully replaced and Frog Pro Services wasn't happy with his decision so they sent out a higher-up technician. He came and said that the Freon was mixed inside the unit. Someone put in different types of Freon and he said that the whole thing needed to be replaced.

I was having a problem with my fridge, so I put in a request for service. AHS had someone come out. The part that they needed to fix was not made anymore, so the guy recommended that they replace the fridge. American Home Shield gave me credit for $1,300, which I thought was very nice for a new fridge. I just chose to spend an extra $100. They gave me a nice brand-new fridge. It was a very good experience. Everything was smooth.

We had some heavy rain come through the week that I put the claim in and water came through. It started leaking through a straight line in the ceiling. I filed a claim through the website and it was very easy to use. They assigned Tina Webb and they advised to give them a call if we don't hear from them within 72 hours. Tina Webb and they were very friendly and efficient. When I told them how much water had been coming in, they prioritized getting over here. They got over here and did the work quickly. There was a slight delay between when they first came over and when they came back to fix it but the guy secured the area even though he couldn't start the repairs.

We had an AC claim for a rental property. The renters were in there when the contractor came and it went well.

The toilet was plugged in one area then the toilet was plugged in the other way. The toilet wouldn't flush because the water intake valve had gotten blocked. The techs had to replace that valve and now, it works fine. The techs were amazing and I loved them. I would recommend them highly for any plumbing needs. They were responsive and quick. They came out the next day and they explained what was going on. They cleaned up beautifully. The problem has not reoccurred. We just had three different problems. Get it American Home Shield.

Service is good. They just fixed the air conditioner. The contractor worked well.

I wasn't getting any cooler so I contacted American Home Shield and they set it up for Comfort First to come out. They came out and identified that there was a motor and an electrical component that had to be replaced. The tech was able to replace the motor and had to come back to replace the other part to make it to where it would turn the fan on and off. It took a week from start to finish because he had to wait on the part to be shipped. But Comfort First was awesome. They were easy to work with and very professional, personable, knew what they were doing and took care of the work, and left the house clean. I was very pleased with the experience with American Home Shield.

We’ve had AHS since we bought the house over 11 years ago and I love them. Making a call and submitting a claim works great for me because I can explain everything in my own words, write it down, and have a record of it. For my recent claim, they had to replace the compressor on our air conditioner. It took about three hours from start to finish. It's working perfectly now. Their tech was fantastic.

I like my service with them. The claims process has been great and the techs have been excellent. They were able to repair my issues. It's a relief to be able to just give AHS a call. So far, it's been really good because within the same day, they usually get somebody lined up.

We've had American Home Shield for a couple of years at this new home of ours and they've been very receptive. They fixed our refrigerator a few months ago. Recently, I had a broken breaker that caused power outage in our dryer. The young man that did the electrical work was very knowledgeable and explained what he did. He was quite efficient.

The issue with the swimming pool pump was resolved but the claim for the refrigerator has been going on for five weeks. We did a virtual call with the contractor and they ignored everything we said on that call. So, it was a complete waste of time. So, American Home Shield sent someone else who told us exactly the same as what the person said on the phone. They still ordered the wrong part, and it’s still not being fixed. We're away for a few weeks as well, so we can't get it fitted till we’re back from vacation. So, it's been a bit of a nightmare. Sometimes, it takes longer than you think to get things resolved. Last time, the air conditioning took a long time but it was in the middle of COVID, so it was understandable.

I love American Home Shield. But I had one bad experience with a roofer who told them that he couldn't reach me. But I got the problem fixed without having to use anybody and AHS reimbursed me my $100.

My air conditioning upstairs stopped working. The service company was really quick and their guy knew what he was doing. The fuse was too small to support and that was why it blew it out. The guy fixed everything the same day. Everything went well and the unit has been fine ever since. I like American Home Shield.

My air conditioning unit on the inside runs water every time the air goes off of it. I have to put a bucket in there and it runs water into the bucket. When the guy came the first time, he arrived 15 minutes before the appointment. He replaced a pipe and did some more stuff. He thought the unit was fixed, but the next day, it started doing the same thing. So, I called American Home Shield and I called the company back. They sent the guy back today and he was polite. He was very professional and he seemed to know what he was doing. He diagnosed that the pipe wasn't the issue, then he went to the next thing to see if it was the issue. He concluded that it was something else that needed to be done and that he needed to tell the company to get approval from American Home Shield to do it. He then left and said that as soon as he gets the approval, they'll let me know and let him come back to repair it.

The built-in microwave wasn’t working any longer and the contractor replaced it. The service was great. We've had American Home Shield forever everywhere we've ever lived and we've always been extremely pleased with them and their contractors. People should sign up with AHS as soon as possible. It saves you a ton of money and it's a relief.

AHS worked great for the first 10 years, then during COVID, I couldn't get my washer fixed or my dryer fixed. Instead of American Home Shield taking care of it, I kept getting turned to the Philippines. So, I dropped them. Then, I decided I'd give them another try in March and so far, so good. They fixed my fridge and my microwave.

It had been three years since we've had the furnace checked and we had cracks in the manifold. So, we called AHS and had a company come to check it. We had to have a new furnace put in. Then recently, we had water on the floor and we had another company come out. The problem had something to do with what the company that put the furnace in did. They took some refrigeration type part that had to do with the air conditioner out of the old furnace and put it in the new one. The part didn't work in this new furnace and we had mold in there. On the other hand, our old air conditioner was from 1996 and whatever this panel thing was in the furnace, that was what made all the water come on the floor. American Home Shield paid for us to have a brand new air conditioner and we had to pay for this new part for the furnace since AHS didn't cover that.

American Home Shield is doing well. I called them when the washer died. They sent out a technician. The appliance is from 2011, and to fix it, it would take two to three hours. I said, “With American Home Shield, if they can’t fix it, they replace it.” He said he would put the claim in and that was what he did. American Home Shield said they will pay for the washer to replace it.

My microwave, ceiling fans, washer and dryer, and disposal broke. American Home Shield contacted me the minute I filed a report and I've been very happy with their service. The first provider that came out was a plumber and electrician. He couldn't have been more professional or kinder. I've had a plumber I've used for 30 years and I had just renovated my kitchen with this current house. He changed the pipes out, then I had this roaring sound for 30 days. When I described it to the provider, they knew exactly what it was. They described the noise and the repairman came and fixed it instantly. And I was so impressed, after using the same plumber for 30 years that my parents have used, and they missed it and they didn't fix the problem.

We’re able to get somebody to come out to our house and do repairs quickly through AHS versus us just calling a company out of the blue. I'm assuming there's some sort of service level agreements at AHS’ side with their contractors. Recently, the condensate sensor was tripping on our AC, so the unit was shutting off. We made a claim and the submission process was very easy on their website. Then, the techs came out within two business days and I was very satisfied with the work that they did. Everything's running really well right now.

There was leaking all over the basement. I did a service request and was impressed with American Home Shield's claim process. They gave me the name of the contractor and the time of the appointment. The contractor was very thorough and efficient. They pointed out some general information for my benefit as a homeowner and they answered random questions I had. The issue was something was clogged but it wasn't something that was easily remedied. They were able to unclog it and show me how the sediment had built up inside something. They also showed me how I can do the maintenance.

I love American Home Shield. I did try about two weeks ago to enter a claim and it refused to allow me to do that. I have not tried again. I'm just extremely busy, but I couldn't understand why it wouldn't allow me to do that. Other than that, I'm tickled to death with their service. I just bought this house in February of 2021, and there were issues already with garage doors and air conditioners and they have always made everything right. Everybody's been very professional. Everything, for the most part, has turned out okay. On my garage door, it's taken about four times but I think that's on the people who are coming out just resolving the one issue and not figuring out if there are more issues. I finally have a nice garage door and I'm tickled to death with that.

The belts on our garage door opener had stretched out to the point that it was no longer working. I let American Home Shield know about it on their website. They got back to me within 15 minutes.

They respond very fast and it's very easy to communicate. I had my furnace worked on and the techs were very good. They showed up at the time they said and they worked fast.

Everyday Heating and Cooling came out and serviced our AC and made sure it was ready for the summer. They accomplished what they were supposed to.

I cancelled American Home Shield. They kept band-aiding the issue. They say, "If it can't be repaired, we'll replace the item." But that's not so much the case as it is with big items like water heaters and air conditioners. I had to pay out of my pocket to get those replaced. For the little things, like a stove repair and a clogged drain, they do okay with that. But I'm paying a monthly fee and a service fee. When I combine those two together, I could add that to the cost of my service call when they come out to replace it. I was paying for something that sounded good, but when I needed them, they weren't there for me. I'm done with them. I'll use another avenue and instead of paying them, I'll just pay it myself.

The outlet for my refrigerator freezer and the freezer I have out in the garage quit working. I also have a gas fireplace upstairs where the switch was not working. In one of the switches in the garage, the tech had to replace a GFI outlet that was exclusive to a freezer. He knew his stuff like the back of his hand and was able to identify and isolate the issue.

The appliance guy was good. American Home Shield ended up doing a replacement.

The contractor for the AC was very good, professional and knowledgeable. It took a few times to figure out what the problem was but they finally did it. It was a month-long process. Luckily, it was working a little bit. So I got a little relief, but not so much.

Our breaker box was worn out. When you turned it off and on, it would not stay on. That one in particular was for the hot water heater and not having hot water stinks. I went to American Home Shield's website to do my claim and I was given everything I needed like the name of the contractor and the phone number. The only problem was I gave them the wrong phone number and there’s no way to edit that information. I had to call the contractor, Moen, to give them the right number. The repair people came out and did what they needed to do very quickly and efficiently.

I've had American Home Shield in all my homes for over 25 years and usually, nothing is covered. We've called them out maybe 20 times and twice, the claims were not covered. There was always a reason why it wasn't covered. They should have more fine lines on what things are covered.

When I call AHS, they send somebody and they respond within an adequate time. If they see it's something they can't fix, they let me know and they order the part. When the parts come in, they come back and fix my issue within a reasonable time. Also, if the problem is something they can't pick, like when my dishwasher went out, they replaced it. Recently, my air conditioner was acting up and it wasn't cooling like it should. The tech checked but it wasn't anything major. It was something he could fix.

I had some people come out and replace a gasket in the main pool pump. A couple of weeks later, a water feature pump failed and I called them back out but it wasn't covered under warranty. When the tech informed me of that, I went and read my contract closely, and that was what the contract said. I didn't read the fine print in the contract well enough to know that, because it wasn't the main pool pump, so it wasn't covered under warranty. But overall, American Home Shield has been good and they do what they say they're going to do.

My air conditioner wasn't blowing cool. AHS told me that a contractor would call me and they called in about half an hour. They told me when they would be out, and they were out exactly then. The tech had to change the condenser and something else. Everything's working beautifully now. Their service was very good.

The claim went well. The techs were very thorough.

The plumbers we had were very good and professional. Since the repair, we had no more issues.

The techs came out and changed the capacitor in our AC unit because it kept flipping my electrical box. When they looked at it, they looked at the fuse first, my thermostat next, then went out to the extra unit outside. They ran a bunch of tests with those meters and gauges to tell them all the readings, and the tech said one of the capacitors was out. The capacitor still popped for a second like it was doing before, but it didn't trip the electrical box, then it's worked ever since.

We have two AC units. One downstairs and one upstairs. The downstairs unit wasn't cooling, so I put in a service request. The AC guy came out and put on what he called a kick start which was supposed to help the compressor start. That worked for a few days, and it was cooling again, then it is stopped working. So I put in another service request and he came back out and said the compressor was totally shot. He told me that it would take 5 to 10 business days to get a new compressor from American Home Shield, and even then, the home warranty doesn't cover Freon, so we ended up spending over $1,000 to fill up the Freon.

My freezer door wasn't closing very well and water was leaking. A technician came out quickly and he was nice. He removed the old items and cleaned up because water was stuck. He also ordered some parts. He replaced the door adjuster and after that, it was okay. When I have some emergency situation, American Home Shield sends a technician to me instead of me looking for one. That's convenient.

The AC wouldn't cut on. And when it finally did, it blew out hot air. I got the name, address, and phone number of the contractor. And they called. The tech came out, asked me to turn the breaker back on for him. He looked at it, told me it needed wiring and that they would escalate it back to American Home Shield. And they assigned us to an electrician so they could rewire it. He told us there was something that was wrong with the AC. So, they sent out the contractor again. They told us each time what the problem was. The first time, it was the fuse box. There was something wrong with that one, so they replaced that. They actually fixed the AC. AHS is a good company to go with.

Two weeks ago, my air conditioner went out. I called AHS and it took a week for someone to come out. Then, One Source came out and the gentleman was rude. I asked a few questions and he told me that he couldn't do anything. He said it was frozen outside and that I have to cut my air conditioner. They should have told me that before. Then, he said the air conditioner was blowing out hot air so I should have had it off anyway and I didn't like his tone. I was not happy with how he was talking to me. That was last Wednesday.

We had to get a toilet replaced. The claims process was straightforward and the technician that AHS sent out was smart, very fast, and efficient.

Their rep answered all my questions and she was very prompt and pleasant. Other companies were like, “Go to our website and look at that.” But, I've had very good results with them. We called for a rekey on our doors and we were extremely happy with what the tech did. The ease of getting her here was awesome. Also in our house was a keyless keypad thing which isn't covered under our home warranty. The tech changed the code on that part as well. So, we were very happy.

For my refrigerator claim with AHS, the waterline was hooked up. The repairman came out and tried. He said, “I just gotta have this fan and I don't know if they can get it.” But they couldn't. So he helped me with what to do for the refrigerator that was brought in because it ruined my floor. He was very knowledgeable and great. Explained everything and picked up his trash. My AC went out as well and they got that fixed, too.

American Home Shield has Advanced Appliance come out to replace a bad compressor. They put the new compressor in but didn't clear the line and actually braised for 4 hours or so because they didn't clear the line and contaminates were leaking out before my eyes. Of course this caused the new compressor to immediately go bad as well so Cody said they would come back to (Try something else). Long story short they called a week later to say I needed to replace the system.

They are one of the shadiest companies I've met so far. I received a phone call today from someone from their team and they hung up on me. I called them back and they informed me that they had called because I had a past due plan with them. I've never used them, my mother who passed away in 2021, had them as a provider. I told them that the plan would need to be canceled and after asking me if I was selling the house or would need their services and receiving a no answer to both they then told me I still had to pay the balance of the contract since it's beyond 30-days in order to cancel it even though they've never sent me a letter, e-mail, or called me to let me know what is going on with an account my deceased mother had with them.

Been an awful experience, should not take 6 months for an appliance to be fixed. First vendor was a no show, was charged for the no show and now I have to follow up with customer service to get the charge reversed.

I had Select Home Warranty and my deductible and premiums were cheaper. But they required, every six months, service maintenance records. I was tired of dealing with it and wanted something that was more cut and dried. American Home Shield seems to be a whole lot more cut and dried. I understand caps. They'll only pay so much. I don't expect them to go in and replace everything in my home that could possibly be wrong. But at the same time, if I'm going to pay for some type of coverage, I at least want it to be substantial enough that the coverage is helping me with not having maintenance on every item in my home every six months because for blue collar folks, that's not reasonable. American Home Shield works out for me because I have older stuff. You're gonna pay one way or another, and I prefer to pay a little bit of time and a service fee as opposed to coming out of my pocket with big chunks.

American Home Shield doesn't take forever to get a contractor out when you call. I like that. When I call, I get a response. It's not like I gotta leave a message and wait. There's always somebody there to answer and take my information down. Then I get a call back and let me know when they would be here. They give me a time frame for when they will be here, and they're here. Sometimes, they come early because of another case they may have finished up earlier. Recently, I called and made an appointment for the AC that was making a lot of noise. In two to three days, a repairman was out here. He identified himself and let me know where he was from. He came to check my air conditioning unit. Then we went on around and checked it out. After that, I asked him to check the thermostat inside, and he did so. He solved the problem.

We've had plenty of issues with the claims with American Home Shield. Our fridge has been worked on five times and it still doesn't work. We just keep trying to submit it and the contractors come out and don't do their work. We also had washer and dryer issues. They never fixed that. So, we just bought our own washer and dryer. It's the contractors that AHS are selecting and then, they're not doing anything about it. When we bought the house, AHS came with it and because of the ongoing claims, we paid for another year.

The pilot light went out on our water heater. My nephew tried to light it numerous times, waiting 10 minutes in between, and it would light but it would not stay lit. The tech came out Friday and vacuumed it out. He said it was dirty and that was the problem. He said that it'd be hot in about 30 minutes but he said I'd need to have it vacuumed once a month. He'd been 180 miles to a meeting that morning and it was a three-hour drive for him. Then it was three hours to get back, so it was 4 o'clock before he came and he acted like he was in a hurry to start his weekend.

The tech came in and took a look at the washer and attempted to see what the problem was. He was able to detect right away and said that it needed to be replaced. It couldn't be fixed. He put in his notes and said that he would be notifying American Home Shield that it needed to be replaced. Within hours of that, American Home Shield notified me that the appliance would be replaced. They gave me my options of I could purchase or I could use their company. They sent some pictures of the washers that I could have chosen from. I went around to several places and I was able to get the washer and dryer from Home Depot at a reasonable rate. But I still haven't sent them a copy of the invoice.

The AC was not cooling. It got up to 89 degrees in the house. But AllTech came and they were able to take care of the issue during the week. They were really good. If you have any concerns about any appliances going bad, you want to have some peace of mind with the cost. I recommend getting American Home Shield.

I did the claim online for the first time and it was easier, except the contractor that American Home Shield selected called me the next day like they were supposed to, but gave me a three-week window before they could fix my AC. It was a three-digit heat wave at that time. I waited a week but it got too unbearable so I called AHS. At first, I went to AHS’ customer service and the rep didn't wanna help me at all. So, I told her to turn me over to the gentleman so I could terminate my contract with them. I said that I was not gonna wait three weeks for air conditioning. She refused to switch to another contractor and said I couldn’t do that. I asked why I was paying them every month for something that I was not getting so, she switched me over to the department that cancels the contract.

My AC wasn't cooling my house and was intermittently working. The tech came right away but at the time, the AC worked and he didn't find anything wrong with my system. Two days later, it went out again. Apparently, with American Home Shield, you get 30 days to recall for the same issue, so I called them. They sent another tech out from the same company and he fixed it. AHS is an awesome company.

American Home Shield sent Accord for the icemaker that was leaking. It was initially scheduled on a Monday, and nobody showed up or called. I tried calling the number that was associated with Accord Appliance. Nobody was picking up. They have their own chat option for an agent, but that was not working. The entire Monday and Tuesday, I tried to reach out to them, but nobody was there. Finally, somebody called me back on Wednesday saying that the technician was coming on Thursday, to which I asked the person, “What the heck happened on Monday?” All of their technicians were busy. It would have helped if somebody would have called us so that we could have gone on our day and done other stuff instead of waiting for the technician to show up when nobody did. The guy that called me Wednesday did not even say, "We're so sorry that that happened."

The service has been pretty good. Recently my air conditioning unit had a leak. The techs had to replace the fan which had burned out. They resolved the problem right then. I've had previous claims as well with a hot water heater with a pilot that keeps going out. American Home Shield has sent somebody three times and the techs just relight it and it ends up going out again. I'm disappointed in that as it's an ongoing problem and I'm still getting charged for it. I've paid the deductible each time. I thought that if it was the same problem, you didn't get charged for it.

I’m liking AHS so far. It seems good. I like the fact that when something goes down, I can put in a claim and have someone come out for the repair. Recently, I needed a new part in my tank. The guy came out and he got it done in 10 minutes. So, that was really appreciated. He was also great.

Some kind of pump was leaking around my water heater. I called up AHS and they told me who was coming out like they always do. In the end, the plumber didn't actually repair it because they said a part was missing and American Home Shield said the service wasn't covered because of that. But we don't take parts off of a water heater so, I complained to American Home Shield and I told them that it was the same problem that we had had six months prior. I told them to send back out the company who fixed it the first time and they did. Those techs said that nothing was missing and they ordered a part. We’re supposed to get the part fixed next week.

The first time I used American Home Shield, it wasn't a very pleasant experience, but the second time was. It was for the AC unit. I don't live at the house. The tenant does, but he didn't have any gripes or concerns. Whenever I put in a request, they have up to 24 hours to respond. That means that your AC or fridge could be down for 24 hours and then you have to wait for a service rep to come out and deal with it. So, it could be five days before something gets looked at. If they chopped that time of acceptance and dispatch to a worker into about 12 hours, that'd be cool.

Most of the time, American Home Shield is very helpful. I've been using them for a long time.

I've called in claims both times and I didn't have much of a wait each time. The first time, my dryer had messed up and they fixed it. The second time, I had to have a complete redo of my clean-out pipe for my plumbing and the warranty didn't cover that. So I had to go through a different plumbing company. I've had AHS for about a year and a half and the thing I like about the service is the flat rate for the deposit.

The AC's compressor went out and the contractor replaced it. It took two weeks to get everything completed because they had to order a part. The company that American Home Shield sent out was excellent. I would recommend them to anyone. They were anything you could ask for.

In two days, Sears was there, after the claim setup, and the issue ended up being the vent hose was clogged up. Overall, I like American Home Shield. I don't have to worry about big things.

The first guy that came out just looked at the AC and didn’t diagnose the problem. But the second guy that came out took care of the job, so that made me happy.

This is the second time American Home Shield didn't repair something for me. My stove went out. They said the mice ate the covering off of something and they wouldn't make it good. They came up with an excuse that there was grease in the microwave and they didn't cover it. I will never use them again.

I use American Home Shield for my home and my kids’ homes. It is costly, but I can sleep at night knowing that if the air conditioning goes out, somebody comes the next day. The tech that came out from Highway was awesome. He was very informative. He told me what the problem was and what he did. Overall, I like AHS' follow-through. I had an issue with the pump of the swimming pool, and I told them nobody came out, and then I had a phone call within 30 minutes from the company.

I've been pretty satisfied with American Home Shield. I just had an air conditioner worked on. I scheduled the service and somebody came out and fixed it. I had them come back out for some reservice on it, and it seemed to be fine. The techs were polite and professional. AHS is convenient when stuff does break down. I just make a claim and they schedule and get someone out there. I've been happy.

The sink in the bathroom was leaking. The techs that AHS sent were out here quite fast. They came in the next day. They were good and explained what they were doing. When they finished, they asked me if I had any questions. It’s working well now.

The process took longer than expected. Unfortunately, my heat pump is a Lennox that can't use interchangeable parts so we had to get Lennox parts. It came initially within a week. That was great, but once the contractor started playing with it, they were turning up being another part that ended up being required with the motor. They got it ordered. Once that was done, everything was taken care of satisfactorily and it cost me 100 bucks total. That's hard to beat. At this point, I'm happy. Vail Heating & Cooling was fantastic. They would call to check with me.

I called American Home Shield and then they contacted Advantage Pool. Then they set up an appointment and came out and fixed the pool pump. They did a great job. Everything is good. I've had both good and bad experiences with American Home Shield. They've been really good with the pool stuff. But they were the worst when it came to replacing my air conditioning system. It took forever. Finally, I just purchased it out of pocket because it was ridiculous how bad it was. So I would never recommend American Home Shield for anyone if all they were interested in was their conditioning system.

I had a plumbing issue and American Home Shield sent Bestway. They were great. As far as AHS, some of their people are better than others.

American Home Shield's service is great. I like not having to worry about coming up with $12,000 for a new AC unit and it's very easy to do business with them. I also always get somebody out in a timely manner and they're always good. They either fix the appliance or replace it and we've had two washers replaced so far. We recently had a claim for a bad switch in our attic. It was burned out and not working, so the techs replaced it.

In the last two years, this was the fifth time that techs had to come out for our refrigerator. Last year, they replaced that thing that freezes up the top of the refrigerator. They replaced it twice. This year, they replaced a part. The fourth time they came out, the fridge on top, got frozen up. The guy said, "The guy put the part in wrong." So he changed that. It froze up again after two weeks. The same guy came out. He was really pleasant. He knew what he was doing. But he said, "It's showing the same numbers up on top that it showed the last time. So I need to change the same part again plus the circuit board.” We had to wait for a week for the circuit board to come in. He called us and he came and replaced both the parts.

When the repairman came out the first time for the AC, he thought he had solved the problem based on what was happening. He told me to monitor it and see if the house started to cool. I left it on for two days, and the temperature never went down. It constantly ran. I called the American Home Shield back, and they sent him back out. He did additional tests and found that something needed to be replaced. American Home Shield called me and told me what the repairman said. I had to pay an additional $400 for parts that weren't covered. That didn't make me happy, but I did it ‘cause I needed the air conditioner and it was cheaper than having to pay $5,000 for a new unit. He came back out, fixed it and my air conditioner has been working fine ever since. The only question I had was why was my deductible so much higher than my family members who referred me. They said it was because of the freon. I get free freon and they don't. Otherwise, I'm enjoying American Home Shield’s service.

Everything in my garage and outside my outlet stopped working. One of the prongs for when you plug something into the wall had broken off. We called the techs in and they removed that piece and reset something. Working with AHS is very easy. I had to follow up with customer service afterward to modify the work order and they were very friendly. They helped me out again. Everything was quick. Definitely go for American Home Shield.

I got a plumber, Cory, who had been to my home before when he worked for a different company. He had been there to repair my well pump but he was there this time to unclog the main drain. And it was a very good experience. He provided excellent customer service. I followed American Home Shield’s directive, which their video initially showed me how to unclog the sink. I did that and I put it back together but the clog was in the main drain. So, he made sure that everything under there was connected back because I didn't do it correctly since I'm not a plumber. He made sure the drain was unclogged and let me know what had caused the clog so that I could be proactive in the future about what I choose to scrub with. Cory is very good at what he does.

The fan was making a whole lot of noise. Sometimes, it'll work well, and sometimes it wouldn't. My husband submitted a claim to American Home Shield. They sent McAtee for it, and they fixed it. One time, we called for my other property and we paid the money for it, but the person never came. It was for the air conditioner. We dropped American Home Shield and we went to another company, but we weren't satisfied at all with them. So, we went back to American Home Shield. The last time we had problems with the AC, we called AHS and the person that came out did an awesome job. They just had to wait until the piece came in and they rushed it in so my parents could have air. We've always gotten good satisfaction with American Home Shield.

The contractors are great. However, there were a couple of situations where American Home Shield was not able to assist and not being as timely so I ended up taking care of myself. They haven't been as valuable as I hoped them to be. My sister asked me about it last week and I advised her. We have Consumer Reports and sometimes the consumer reporter will say, "Don't dive into these warranty companies. Whatever money you would pay to them, put into a separate bank account." That's what I advised my sister. You're still going to have to pay the deductible and you're paying that monthly fee. I'm giving American Home Shield another month or two. After that, if I don't feel the value then I'll drop it.

I had some problems with the dishwasher. It was making some type of noise, like a pump was going on somewhere on there. I made a claim with AHS and the tech fixed that. Afterwards, I had a problem with a clip and he had to make a return visit for that, but he got everything fixed. So now, when we turn on the dishwasher, you can hardly tell it's running. He did a very good job and I haven't had any more problems since he came out the second time.

I'm waiting on American Home Shield to schedule an appointment for me. The icemaker line is broken. The contractor did reach out to me, but these are the contractor that came to my house one time and they said they did not come to my house, trying to get the money. So, I told AHS that I did not want those contractors back. So, they gave me another one. I was hoping to keep the second one that came to my house because they did a pretty good job. As far as our AC unit claim, I was gonna call for that today. On a Monday when they fixed it, it started working but today, if I put it on 69, maybe in the next 45 minutes, it will go back up to 70 by itself. Other than that, United Air Temp did a pretty good job. They got the job done. The tech was very professional.

American Home Shield's turned out to be a good value for me. It's been simple to use. Everybody's responded quickly and everything that I've used it for has gotten fixed. Recently, I thought there was a leak on the upstairs toilet but it turned out that it overflowed and was draining down through the ceiling. It didn't hurt anything but the contractor checked it to be sure there wasn't a leak on the toilet. They let me know what time they were gonna be there, which was convenient for me because there's nobody at the house during the day. They showed up on time and were knowledgeable. They were able to fix things in the most cost-effective manner.

I had a claim to American Home Shield where Pronto Plumbing came out. I had a slow leak in the tank. It was coming from the bottom of my tank. I guess it was rusted out or worn out. I called AHS and we took pictures. The process was easy. All I had to do was hold my camera and take pictures, and the representative guided me on how to take the pictures and what pictures she wanted.

My freezer wasn't working properly. My food was defrosting in my freezer. When the tech showed up, the first thing he did was move the freezer out away from the wall, set the back cover off down below, and found a dead mouse in the motor. He said, “Well, that's why your fan’s not working. It can't work with a dead mouse in there.” So he got rid of the mouse. Then the fan started working. He cleaned all the mouse droppings out from behind the refrigerator. I gave him some cleaner and a rag, and he cleaned the floor up for me and then put it back. Within two days, all my food was rock solid again in my freezer. For what he did, it was well worth the $100.

I've had AHS for over a year now. I had one occasion to use it and they responded quickly. It was an air conditioning problem here in Oklahoma. The tech came and fixed it and was in and out really fast.

AHS gets the job done when I need it. I last used the warranty for the door of the microwave and the process was great. The techs resolved the issue that day. I'm comfortable having the warranty. If anything breaks, I know I can get it fixed.

We used American Home Shield at our first house and we use it now in the second house. It's proven valuable. Recently, our dryer started squealing bad so I called AHS. A contractor came in and replaced the parts that needed to be replaced. It was a quick fix and there was good communication. We had a claim previously on a washing machine and I also had a good experience.

The tech Myers Comfort Specialist of Montgomery sent out for my AC claim was cool. He came right in and checked everything out. He said he knew exactly what it was and all it took was a few minutes for him to get everything situated.

Pro-Tec Plumbing, the contractor, came in and resolved the plumbing issue quickly. They were great.

We had two techs out last week for the dishwasher that wasn't draining and they had to come back twice. The first time, they replaced the motherboard but when I ran it, it still didn't empty. The second tech who is better than the first guy took care of it. The contractor, Astro Appliances, was courteous, efficient and quick. Also, AHS did the new thing where you can add additional things. What's really nice is that the warranty covers the Freon in the air conditioner. We did a happy dance for that.

DrainGo came when my cold water didn’t come on. The plumber diagnosed the issue in 15 minutes. The rep was nice when I filed the claim.

My outside unit stopped working. I called American Home Shield for a claim and it was automated. They then called me back and they were very helpful. American Home Shield sent something saying who was going to do the service at my residence and they gave me the phone number as well. When their service guy came, I told him what the problem was. He knew exactly what it may have been and went straight to it. He was good and did the work in an hour.

I made three calls to American Home Shield. One was for a ceiling fan that my sister said blew up and the electrician couldn't find anything wrong with it. It's still working. The second call was for my gas stove. I was having issues with burners and techs came out and told me what was going on with that. Nothing had to be fixed or repaired on either one of those. The water heater recently developed a leak and I was very pleased with the plumber that came out. It took a little while that I was without hot water. Other than that, it was a good experience. I just bought new appliances and I didn’t buy extended warranties on them. I feel a little bit better knowing if something happens to one of those, I can rely on my home warranty. the only thing is it’s painful to pay $100 and find out there's nothing wrong with the appliance.

The system had been off for a while and when we turned it on, it didn't work. I made a claim with AHS via my app on my phone and it was very easy. Then, I called and the tech from Turner Electric was there the next day. He was presentable, represented the company well, and was very professional. He was at the house for less than 20 minutes, fixed the problem, and the air conditioner is getting cold again. I'm an electrical engineer and with the way this guy represented the company when he came out, I would recommend them to my general contractors. That's how well of a job he did.

I had a good experience with them. I had a leak from the rings that they put on the bottom of the bowl to stop it leaking from the floor. The tech came on time and fixed it. He was very nice.

I've had American Home Shield for years on my home as well as my rental property. I was with this home warranty when the service fee was $35, which was a million years ago. I got away from them then I went back because they seemed to cover the most things and they seemed to stand by the work and the program. The contractors tend to be on the ball too. I also liked the way that they have a setup where you got all these feedback options and surveys. I used them when there was an issue with the air conditioner at my rental property. Everything must have gone pretty well because my tenant didn't complain.

I truly hope this review gets posted so maybe it can save other people the trouble and miserable experience. Purchased a home and instantly did a bunch remodel and updates so thought it was a good idea to get a whole home warranty to cover it all! It was NOT! We Purchased the highest package American Home Shield had to offer, luckily didn't need anything for the 1st 9-10 months of our year contract but sadly our heat pump that was only 4 years old went out so we called AHS for the 1st time... this was the day EVERYTHING started to go downhill.

Called and requested freon and a maintenance check. Paid AHS )75 to send someone. 2 days later guy came said needed freon and really needed replacing the unit. Said $150 per pound and I needed 2 lb. He stated AHS only pays $10 per lb. I asked if he brought with him that I’d pay the $280 as I was desperate and was taking hand towels and putting them in the freezer then wrapping my dog to cool him down. He said he’d bring the next day. He never returned. He also said AHS would never replace the unit.

Every time we've needed a repair done through AHS it has been a major hassle, requiring me to make multiple phone calls to Customer Service get a satisfactory resolution. In general, things move very slowly and they never contact you as promised, you always have to contact them. Their business model seems to be to make things as hard as possible so customers give up.

Perry's Pump Repair came out and worked on the well pump. The breaker was shutting off all the time so we weren't getting water in the house. They recommended that we have an electrician come out and look at it and they notified American Home Shield. I wasn't happy with the company that American Home Shield recommended so I canceled the claim and hired my own electrician.

My sink was backing up into my tub and the water took a long time to go down. I called AHS on the phone and the claims process wasn't easy. The first thing they wanted to do was take my $100 and I told them that I had to wait until I get my check on the second Wednesday of the month, then I’d call them back. And when I did, I let them take the $100 then they asked what was my problem. I told them what was going on and they said they would have a plumber get in contact with them, and would set me up for an appointment. But they don’t do any of that anymore. The plumber texted me then he asked me what day he could come. He then told me the day and hours that he was coming, and it worked out fine for me.

We had a leak in our roof. I put in a call and Elite Roofing was out the next day. They did an amazing job. The tech was super courteous and professional. They identified the problem and fixed everything within an hour.

Unified Contractors was really responsive and the guy got the project wrapped up a lot sooner than I thought it would. So, I was pretty pleased with it. I've been with some other companies over the years and if I'm unhappy, I leave. I'm still with American Home Shield, so they must be taking care of me.

I called on a Wednesday about the AC and the tech was here on Friday. He had to replace the capacitor and he didn't have the exact part he needed, but he had enough to get it to work over the weekend. Then he came back on Monday and finished the repair. So, the service took about five days total and everything went smoothly.

Within a couple of months, we had two garage door situations. The first one, the garage door stopped working and we needed it to work to get our cars out of the garage. The techs indicated that the spring was broken. They replaced it, and it worked. We were pleased with the first business. We have three doors, and when the other door stopped working, we thought, "Hey, they're familiar with the house. We don't need a bunch of businesses coming. Let's have the same party come back out." American Home Shield made it seem like that was difficult for them to do and that was a little annoying. In their system, businesses pop up when you contact them for a request and you go with whatever pops up versus going back to somebody that you like working with. Things worked out well though.

I had a really terrible claim where I couldn't get through to anybody and they were really unhelpful. But it's been better. Recently, their contractor Burton's did a great job. They came for the stove and the dryer. The burner on the stove wasn't working correctly and the knob was messed up. They had to come out twice to fix it. Other than that, the techs are great.

We are so thankful that our real estate agent got us American Home Shield. We had to have an entirely new thermostat put in. The garage door opener had to be replaced. The dryer and the fridge had to be serviced. Then I have a couple more things from our inspection that I still need to follow up with. The claims process has been super smooth. I'm able to hop online and click the button, and then I oftentimes have a service person call me within a couple of hours. So, it's been really swift. Sometimes they don't have parts but that's not American Home Shield’s issue. They've been super easy to reach when I have questions. It's a new process for us and I've been able to ask clarifying questions anytime. They're really helpful. I've been sharing their services with friends because I've been so impressed.

The garage door was not going up and down and the guy who came from Exit Garage Doors, the contractor, was great.

The air condition wasn't cooling. I made the claim on a Wednesday and it was easy. The techs weren't originally supposed to come out until that Monday but I have medical issues so they expedited it for me. I was thankful they were able to come out. I was able to get the air condition fixed on that Saturday. It's just a basic repair. They did well. Having a warranty with American Home Shield saves me money.

The techs that AHS sent were excellent. I like their cleanliness, the expediency of getting the part, and professionalism. Albatross did quite well on the repair of my washing machine and refrigerator. However, I think AHS should improve the service side where they're outsourcing to persons that enunciation or language is compromised. It's a little bit hard to understand them sometimes.

The air conditioner didn't seem like it was cooling. I did a claim online and American Home Shield sent Max Cool. They were friendly. The tech was informative. It's just that it seemed like when it got really hot, I wasn't really feeling the air. It seemed to have kicked in now though. They left the wires outside the unit, but the machine is working, so that's okay. He had to replace a part and put some stop leak in there. He said I had a small leak in the tubing and he rewired and replaced some parts. I looked at other people's units and their wires are inside the machine. Before he came, the wives weren't outside the machine. Other than that, he did a good job.

The condensation was leaking into the furnace from my air conditioning unit. Techs took a look and told me what the problem was. They came out to put a condensation pipe on there but there was another issue because they didn’t install the condensation pipe. I haven't heard and seen anyone since. That was last week. I'm just waiting to find out what's going on with that claim. I've had a few claims with American Home Shield already. My last couple of claims were all right because I get the same people that come out and I'm very comfortable with them. I request them and they're sent right back out. So far, so good.

My air conditioner was not cooling and this was on a Saturday night. On Sunday morning, I put in a claim to American Home Shield. They did really well in submitting it to Atlanta Air and they got back to me in a timely manner. But being a weekend, Atlanta Air doesn't do emergency call-outs. It would be a good idea for American Home Shield to have somebody around this area that would do weekend repairs. I personally would not have minded paying extra to them because it gets so hot and miserable and you can’t sleep at night.

One of the balancing springs broke on my LG washer and the contactor came out three days after I reached out to American Home Shield. They had to come back with extra parts but that timeline met my expectations.

With American Home Shield, the products are taken care of as quickly as possible and so far, the people that they send out have been good. Whirlpool showed up when they were supposed to and they fixed the igniter for the oven. Then, they came back because they needed to do the igniter for the brawler.

Getting a hold of a human being is my biggest complaint. I wish it was easier to get ahold of an actual person rather than doing my claim online or through their phone system. Also, I put a request for service on another thing. I paid the $75 but I canceled the request and never got the money back. But other than that, they respond when I need them.

I had a claim for a stove and another for a cooktop. Everything worked out. AHS is a good service and I would recommend it.

I've been satisfied with all the claims that we've had so far. When I call and make a claim, they immediately assign someone. Most of the time, it's someone local that can come out, and it's up to the local folks to make an appointment with us. Fortunately, my wife is retired and so she's usually home. I don't have to leave work to go and meet anybody because she's always gonna be there. I'm satisfied with American Home Shield's product. It's reasonably priced. Whenever something breaks, instead of saying, "Oh, I need to call a plumber," I just call American Home Shield and they'll send someone. The people that they send out are usually very effective. I've been satisfied with all the repairs.

My last claim was for my dryer and they got it fixed just last week. The techs were sharp and they were right on it. AHS is getting things taken care of and they're honoring their contract. That's the best thing.

It has happened to me at least twice when I had an HVAC go down in July, and it took almost a week to get somebody out.

American Home Shield is good. The AC repair went well. The repairman went upstairs into the attic where my system is and knew exactly what was going on and what needed to be done. In 30 minutes, it was done.

I had a couple of claims with AHS. The oven has to be replaced. It's being worked on. They offered me a replacement, but the replacement is not in stock. They were saying that I need to pay for a comparable unit. But what they were offering me from a cash perspective won't pay for a unit. I told them, "You need to allow me to have this one that is in stock that is comparable.” But they want $300 instead of zero. I don't think I should have to pay. If they don't have a replacement, then they need to replace it. The air conditioning, I've had a claim every year for three years. Same issue. They just kept swapping parts on it. This time, it was five weeks without air conditioning over the summer. So, that put a bad taste in my mouth. But other than that, everything's been good.

I had an air conditioning problem and it took over a month to finally get it fixed. After I reported the problem to AHS, they told me right away, within 24 hours, that they found the company that was going to fix it. They said that they would contact me within 24 hours, but if the company didn’t contact me within 24 hours, I could call them and AHS provided a number.

American Home Shield has done a great job for me over the years. I've had a few claims over the years and it always pans out and works best to be able to contact them and take care of it for me.Recently, my air conditioning blower motor went out. There were shipping issues. So, it took three weeks to get it fixed, but it was not the fault of American Home Shield. The technicians were wonderful, very professional, timely and courteous.

I'm very satisfied with American Home Shield. My house is in the States and I'm living in Canada. I had a service request a few weeks ago. A contractor was assigned right away with all the data. The tech assisted my tenant and the service was fantastic. I like that I have insurance and the people are professional. It's easy for my life.

My air conditioning stopped cooling. The tech was able to tell me what was wrong, what wasn't wrong and he got it fixed. It's functioning perfectly now. American Home Shield is great. You should have it.

Sometimes I like American Home Shield but sometimes I don't like the contractors that they assign to me. Some contractors are scheduled days and days out, or they don't answer their phone. One time, a contractor showed up. My sink was leaking but they left without repairing it because it, in their opinion, wasn't on the plan. They left me high and dry.

Sears came out and said my issue was a fan motor and they ordered it. They came back out and installed it. I called the claim in to American Home Shield. They videoed the refrigerator, and then they didn’t pick the claim up. I called back and that was when they gave me Sears. The tech knew what he was doing. When he looked at it, he said that the fan motor was gone.

Sears came out to evaluate the dryer to see if it could be fixed or if the part could be ordered. But I waited and waited for them to bring the part. There was a little misunderstanding as to the callback to tell me it wasn't getting repaired or they sent me a email and I didn't see it. They had an appointment then I called the day before and they said they couldn't repair it. So, I was six weeks out without a dryer because I was waiting. Then, I was offered cash to go get my own in which I did. I went through Costco, so I need to send AHS an email to get my refund back for the purchase.

I had a drain backed up inside of my basement, and Royal Plumbing had to go through the main sewer drain to get it. They couldn't do it, so they didn't do it. They got someone else to come right out and they fixed it on the same day. They did the job thoroughly. They went all the way through the house, and they went outside and snaked down, into the front. I was absolutely grateful for what they did. The one that was first sent to the house wasn't qualified to go into the main line. He was only handling unclogging drains and doing regular plumbing, but not to go through the main line.